Jimby1964

27 de oct. de 2016

My wife and I had a very laid back and surprisingly enjoyable experience at Kerry Buick GMC, no hassle, no run around and did exactly as they said they would.

unc1985

10 de jul. de 2016

We always deal with Josh F. If he was not there, neither would we. We have had Josh help us for over 6 years and we were thrilled when we found he was working at Kerry GMC. Josh F , we want to thank you for all the excellent service you give us...

Njr2424

23 de jun. de 2016

I scheduled an oil change and a repair on the tow/haul switch on my 2004 Yukon. My service advisor, Josh, either hates his job or was in a bad mood because he was extremely rude and annoyed with me. After 2 hours for an oil change and repair on a wire for the switch, he called to tell me my vehicle was ready. I returned, paid for the service and went to get in my vehicle and noticed two screws that were supposed to be holding up the dash were sitting on the floor along with used electrical tape and a wire but. In order to avoid annoying my service advisor anymore I used my own multi tool to screw the screws back in and reattach my dash properly. Luckily, the switch was repaired and is back in working order. However, I will not ever be returning to this dealership for ANYTHING! Buyers and those in need of service: BEWARE! Go somewhere else.

Pam

31 de mar. de 2016

Facility is always well maintained. Staff is friendly and knowledgeable. Appointments are easy to make online. My oil changed with synthetic oil is half the cost of what it would be at a "quick lube" place.

SJ14

21 de feb. de 2016

My husband and I have been in search of a vehicle with a very narrow search window. There have been 3 vehicles that fit our criteria we found at this particular dealership. The first one was no longer available when we called. We called on a second vehicle and were told by Nick that he had to make sure it was still on the lot but would call us back within about 10 minutes. After 2 hours I called back and a woman stated that Nick was out in the lot making sure they still had the vehicle, but he would call us back shortly. I figured Nick had just gotten caught up doing something else and it slipped his mind. No big deal right? Well I never received a call back. After talking with my husband we decided to no pursue it any further just because we were not up for the continual phone tag. The next week they got another car in that we were definitely interested in. We called the dealership and guess what? Nick answered the phone. He stated they could not take a down payment to hold the vehicle until we could get there since it was a used vehicle. This was an issue for us as we would be coming in from 2 hours away. Even though we were not impressed by Nicks customer service, we thought this car is potentially a great deal so we will give him another shot. He told us that since we could not get there until the weekend he would call us first thing Saturday when they opened at 9AM to let us know if they had the car still. By 9:28 AM we had not heard anything, and thought well we will just go ahead and call in case they forgot or it is just busy. Nick stated he would call us back in about 10 minutes to see if they still had the car. Trying to avoid the 2 hour delay we experienced the last time he said this I stated that we would be coming in from out of town to get the car and will be leaving within the hour if they have it. He said his boss had just walked by and that he would check with him to make it more convenient for us. He got back on the phone and stated they still had it and that he would make an apt with the sales manager for noon to see that car. He also stated that he would have his manager send me a text message with their address and information on how to get to the dealership. (I never received this test message) We left shortly after and of course we were running about 15 minutes behind. I had called about 30minutes prior to arrival to let them know we were running behind and to double check to make sure they still had the car. He stated they did and he would make a note and let the sales manager know. When we arrived the parking lot was crazy. Between the cars that were lined up for sale and the customers cars, we felt like there was no room in the lot and it was just chaos. As we were walking into the show room for our appointment, were stopped to ask if we could be helped. We stated we had an appointment with the sales manager. The man asked if it was on a certain car and we told him which one. He then stated well it had sold first thing this morning. Needless to say we were very disappointed. The sales manager came out and said that the person we had been talking with was in business not sales so he would not know for sure and that he should have let the sales manager know about this. I would agree with everything he said except for the fact that it is not our fault (in which we felt the sales manager indirectly laid on our hands) the person the company has answering the phones did not do his job appropriately. Then the sales manager stated well we cannot get you in that car but can we get you in another car? Are you kidding me? Do you think I would want to support your business in any way, shape, or form? NO!Needless to say we will not return to this dealership nor will we recommend them to anyone ever. Instead, we will write our review on every site out there so that potential customers get the true feel on how this dealership is ran.

Paula B

29 de ene. de 2016

Love my 2016 Buick Encore great prices and great salespeople Rick McDaniel and Greg Lee. They treated me with the utmost respect and gave me the best deal I could find anywhere and I priced 3 other dealerships. They are great!!!!!

KimW01

3 de ago. de 2015

Kerry sold me a used truck - I drove the truck for less than 30 days when the motor blew-up! I attempted for a month to work with them to find and buy a different truck, but got nothing but run-around, excuses, and annoyance. One person even hung up on my boyfriend, and multiple people failed to return phone calls! This was an opportunity for them to steal my business away from Jake Sweeney, as I have been a long-term customer of theirs, and they failed to do so - miserably! I have to wonder if they work on commission, because they missed the opportunity by a mile - and I just spent $20K on a truck at Sweeney! Kerry claims that customer satisfaction is their number 1 objective - but they certainly don't put their money where their mouth is... I will NEVER go back here ~ I am a Sweeney customer for life ~ and I plan to let all my friends and family know about my experience with this company! Very disappointing! If I could rate my experience at zero, I would!!

jgrimes

2 de feb. de 2015

I called to see if they could get me the truck I wanted for the price I was willing to pay. The went above and beyond any expectations I had. Needless to say James A. and the other guys at Kerry are are very friendly and a pleasure to do business with. They care about there customers and want to see them happ.

gmac321

20 de abr. de 2014

The sales staff is friendly, helpful and up front about pricing. However, don't waste your time with the online sales staff..Just go to the dealership if you are interested in a vehicle there-I found a new car I liked online and exchanged emails with an individual in the internet sales department. We agreed to terms and I said I would be driving in from out of town the following day to pick up the car and sign paperwork. The following morning, I confirmed via email that I was on my way and I would at the dealership within an hour to 1.5 hours. The internet salesman promptly replied and let me know that he would have everything ready and waiting. Long story short- I drive 2+ hours to the dealership only to find out from the online salesman that the car had been sold earlier that morning. We were then offered a similarly equipped vehicle in a different color, but it was not a color I was interested in. At this point, I assumed that we had fallen victim to the old bait and switch routine. We were sure to express our displeasure with the situation (understatement).However, it was soon apparent that the sales staff on the floor was just as upset with the online salesman for his shenanigans as we were (I'd like to give him the benefit of the doubt, but see one of the above reviews- it mentions similar issues with the same online salesman). From that point on, everything went very smoothly. The sales manager was fantastic: he apologized and assured us that he would rectify the situation by finding us a vehicle we were happy with based on the numbers previously agreed upon.At this point, we were no longer working with the online salesman. Instead, we began working with a salesman named Titus. I can't say enough about what a great job he did. He defused the situation and salvaged the sale. He brought over the same model in a different trim (in the color I wanted), explained all of the features thoroughly and then we took the car for a test drive. Titus was very knowledgeable and, best of all, very straight-forward. He really was a pleasure to work with.In the end, we got a better deal than what we had originally agreed to online. The finance manager was personable, informative and thorough. My initial issues with the online sales dept. aside, the process was a pleasant one. I look forward to working with Kerry GMC again in the future. As I said at the start, skip the online sales dept and go to the dealership if you are interested in a vehicle there - AND ASK FOR TITUS!

joojj

28 de dic. de 2013

I had a deal over email with the internet sales person and decided to come down to purchase. Baroque Jacobs was the internet sales person and I had to deal with a different sales person who had no idea what kind of discussion we had so I had to restart from the scratch again. Baroque and his bosses just play numbers and showed absolutely no respect to the customer. I had the worst experience with them and recommend to avoid this dealership by all means.