CF311

12 de feb. de 2016

The service here is always quick and the guys are always very respectful. The pricing is fair. I feel more like family than just another customer.

ahouse1313

10 de feb. de 2016

There was no hassle whatsoever and things went super smoothly. I was called promptly and told that the service was complete and that I could pick up my car at my convenience.

mrfld

8 de feb. de 2016

Our new car purchase took place over the course of two weeks. Jerome Barkley didn't mind my wife and I slow playing the process and at no time did he push to complete the sale. He took the time to answer all questions and was very friendly.The only aspect that wasn't enjoyable is being encouraged to buy services and warranties that simply aren't needed. Jerome was not part of pushing these services but rather managers and finance agents. My wife and I have credit scores both over 800. The "best" APR offered to us was 3%. Being told that we could get a lower rate if we pay for additional services was insincere. The bank doesn't care if I get Scotch Guarding. In the end, we reached an APR that we could all agree upon without adding the additional services.This is the 3rd vehicle I have purchased from Kerry Mazda. The other two experiences were positive and the cars have been reliable. This is why I came back for a 3rd time. Even with the initial APR issue, I would still recommend Jerome Barkley and Kerry Mazda to friends and family.

myrna0

2 de feb. de 2016

I took my Mazda CX7 for a tire repair. With very little waiting time, the service manager was able to give me an evaluation of my tire problem! Apparently I had hit something in the road and the tire was not able to be repaired. But since I had bought the tire there and had very little mileage on it, the service manager was able to replace my tire with a new one at no expense due to road hazard. The new tire was quickly put on and, as a courtesy, they also checked all the fluids on my car and the brakes! What great service!

NPTWILDCAT

1 de feb. de 2016

It was great that they looked up the updates for my vehicle and performed them at time of the oil change. When I got home and retrieved my mail, the update was in there. They saved me a trip back!

CONNIEARTER

1 de feb. de 2016

Dealership worked around my schedule. They had to find the car I wanted & had it ready for me within 48 hrs. My salesman, James Fox, was very helpful.

ARTMAYER.MARK

30 de ene. de 2016

I had already done my shopping at another dealership who couldn't meet me at my price. I walked in to Kerry Mazda, they met my price, they found the car I wanted, and I was out the door the next day with my new Mazda3.

steveo

21 de ene. de 2016

I always get great service, with very friendly and knowledgeable service techs. I highly recommend Kerry Mazda for all your Mazda needs. Very clean facility, as well.

AUNTIEEM513

21 de ene. de 2016

The entire team was great and very helpful. Very friendly and personable!. Will was fantastic, answered all of my questions and was very patient with me!

ECANTER

21 de ene. de 2016

Cliff did a great job getting me in same day and having service performed at the appointed time. Service was very fast and no problems encountered

VETTWOLF

20 de ene. de 2016

A good experience in buying. The Sales Associate was very knowledgeable and helpful. I would highly recommend, not only the vehicle but, the dealership.Thanks!

GREG620

18 de ene. de 2016

The service department is personable and professional. I drop my car off for the required maintenance and they will drop me off and pick me back up from work. My experience with Kerry Mazda has been outstanding.

K_BROOKS2010

11 de ene. de 2016

Everyone is always so nice and helpful. They always take care of me and the work is done in a timely manner. it's very easy to get appointments and bring my car in. i will never go anywhere else

NHATFIELD1

7 de ene. de 2016

We've had our eye on a Mazda CX-5 for several years. We finally decided to pull the trigger this year. We looked at a couple dealerships and went to one closer to home first. The customer service there made us feel like an inconvenience. The sales team at Kerry Mazda made us feel welcome and our business wanted. Very helpful!

NOstertag

3 de ene. de 2016

My experience at the Mazda dealership was all I could have asked for! Jeff did a great job of helping me with my new lease, was very accommodating, and helped make the experience painless. Will definitely recommend to others!

triplelky

31 de dic. de 2015

Easy to schedule appointment on line. Very efficient. Short wait for car to be finished. Always keeps us informed of any upcoming work to be done.

SAPPELMAN

30 de dic. de 2015

Service sells! Kerry Mazda's service department is excellent. They are the reason I drive from West Chester, OH. I will be back for my next car purchase.

carterad1983

24 de dic. de 2015

The only concern I have is when I checked out, I was informed the tread on my tires were getting low. I think that would be Kerry Mazda's fault since I just purchased this vehicle brand new last February and it only has 30,000 miles. Weren't these tires supposed to last up to 60,000 miles?

PAMSMCCLURE

24 de dic. de 2015

Salesman very professional, knowledgeable, and friendly. The model I picked out did not have navigation but they had the service center put it on to get me the vehicle I wanted.

CHRISTINE

18 de dic. de 2015

My husband and I had the privilege of working with two nice sales consultants, Will and Jerome. They were both friendly, responsive and answered all of our questions. Our overall experience was positive at Kerry Mazda and I am excited to be driving my new car!

acjc15

15 de dic. de 2015

Very professional and personable experience. Felt comfortable in my purchase and they were helping me get the best deal. Was also pleased when they matched my CarMax trade-in appraisal value (which was much more than the dealership's initial appraisal).

CSTERLS

11 de dic. de 2015

It was very easy to schedule. Took me in as soon as I arrived and completed the work quickly and efficiently . Very friendly and professional staff.

smac

8 de dic. de 2015

Just knowing that these guys are doing a great job on my cars is a relief to me. The staff is friendly and seems to care about me as an individual. The service department was a contributing factor for me purchasing a new Mazda.

EFITZPATRICK9001

8 de dic. de 2015

Just purchased a new cx5. Great experience. Everything was very strait forward and easy to understand. The negotiation of price was very relaxed and not stressful at all.

ALIMING818

8 de dic. de 2015

Tod and Jeff are doing a great job with service at Kerry Mazda. Their customer service is no. 1. They are courtesy, helpful and friendly. The service team is experienced and knowledgeable. Thank you for doing a great job. It is greatly appreciated.

aaron

3 de dic. de 2015

I had a price range and size of vehicle that I wanted when I walked in. John was friendly, answered all my questions, and very helpful in finding a SUV that would work for me. I thought car searching and buying was going to be a long and tedious process, but it wasn't. John made the experience easy and enjoyable.

HEATHER

29 de nov. de 2015

I walked into Kerry Mazda absolutely unsure that I could even get financed for a used car, let alone a new car. The salesman Jerome Barkley worked a miracle and I drove away that night in a brand new 2016 Mazda 3. I was dumbfounded when he found me a car with all my wants and needs that I could actually afford! His outstanding customer service skills and far from pushy service made the whole process smooth and stress free. To top it all off, the whole process took less than 2 hours which is almost unheard of! It only took that long becaue I spent half the time debating if I really wanted to go through with it or not. In the end, I'm so glad I chose Kerry Mazda of Florence! The have gained a customer for life and I will highly recommend them to anyone!

fredjeep

27 de nov. de 2015

Without an appointment, I got in and out quickly. And surprise, they washed my car! The sales department was accommodating with a test drive of our next Mazda, the CX-5. The cost came in under the estimate as well. Great experience!

MJPOMP1

26 de nov. de 2015

The entire experience was not only painless, it was enjoyable. Jerome was knowledgeable, informative and most importantly to me, not aggressive on trying to upsell me on everything just to make a bigger commission. I would definitely recommend Kerry Mazda Florence and more specifically Jerome Barkley.

VONLEHMAN1

24 de nov. de 2015

I love our new 2016 Mazada 3! Jerome and staff were so very easy to work with and we never felt any pressure. Jerome listened to us and helped us lease a great car for our daughter. We all fight over who gets to drive the car. When the lease is up on our Buick Enclave, we will be visiting Jerome and Kerry Mazda to purchase or lease a new Mazda. Very good experience - Jerome is fantastic!

CRONE.KRISTEN

22 de nov. de 2015

Love my car. They didn't pressure me into purchasing. My only issue is that I purchased the vehicle on a Sunday and had to bring it back to have them touch up in minor scratch and give me additional items that were added in as part of the purchase because they parts department wasn't open and the Manage told me that the service department opened at 7:00am. I arrived at 7:00 am and nobody was there.

RYANGREG17

19 de nov. de 2015

I love coming here. Everyone is so nice and helpful with all questions. I am happy with my car and the gas mileage that I am now getting!

JOAN.TAYLOR

19 de nov. de 2015

I leased a 2016 CX5 and traded in my 2013 CX5. I returned the next day to cancel some warranties and request a prorated refund on those warranties for my 2013 CX5 and turned in the title. I also had navigation installed. I loved my experience with Mazda in Florence, Ky and received the best customer service from every person I worked with. My salesperson, Jerome, was great. He took a lot of time with me and helped me walk out with the nicest car I could afford, which took some time because I started with the nicest CX5 on the lot. I would recommend Mazda in Florence, Ky and plan to return in four years and walk out with a 2020 car! I am very happy and wish to thank everyone I worked with!!!

MEYERR6314

18 de nov. de 2015

Jerome was the sales associate that helped me out. I knew what I wanted when I came in and he made the experience of buying my first car very enjoyable!

DARCI.FINN

17 de nov. de 2015

Everyone we came into contact with at Kerry Mazda was so helpful. They made our experience less stressful. I will definitely go back in the future if my family is in need of a new car.

JERRY3129

17 de nov. de 2015

Great service! Great people! I will be back for future servicing of my car. Everyone I have dealt with at the service department have been really good to deal with.

ABEAUFAIT

16 de nov. de 2015

The Kerry Mazda team was great to work with in purchasing my new Vehicle. We discussed price over the phone, they located the car I wanted at a fair price and we were able to pick it up shortly thereafter. Dane was great at making sure we were comfortable with how to use all of the features before leaving. Overall, a great experience!

BKL

15 de nov. de 2015

Recently, I purchased a new vehicle, a Mazda CX-3 Grand Touring at Kerry Mazda of Florence. My main contact was Jerome Barkley and he was a pleasure to work with. All the staff members I encountered were professional and pleasant. Jerome answered all my questions thoroughly and respected my need to explore all my options and was very patient during my decision making progress. I strongly recommend Kerry Mazda to those currently searching for a new vehicle.

Tonia V...aka Ms Alphabet ; -)

14 de nov. de 2015

Excellent Service! Everyone that works at Kerry Mazda was very pleasant and professional. Everyone was very friendly and eager to help you out, even if you were already being helped by another individual. I was also greeted by everyone with a Hello and a Smile. I think Kerry Mazda has a Wonderful Staff! I liked my experience and my new Mazda 6 so much, I went back a month later and bought a Mazda CX5. Thank You All! Most of All I want to give a HUGE Thanks to James Fox, my salesman. He was Super! He helped me find the perfect car the first time, a Mazda 6 Grand Touring in Meteor Grey color. One month later, James Fox helped me again find the second perfect car, Mazda CX5 Grand Touring in a beautiful Candy Apple Metallic Red. James was a Huge reason I came back to Kerry Mazda to purchase my second vehicle. He was very knowledgeable about the cars and very professional. He got me the right cars for the money I wanted to spend. He made my experience very satisfying! I will definitely go back to Kerry Mazda and visit James Fox when I'm ready for another new vehicle. I also wanted to say the guys in the service area and financing were all very helpful and wonderful as well. Thank You James Fox and Everyone else for a Wonderful Overall Experience! !I'm going to ENJOY BOTH VEHICLES!! :-)

ANDRES.VUITTONET324

13 de nov. de 2015

I had an over all good experience with Kerry Mazda of Florence. Jerome was very easy to work with and expressed a willingness to work with me to complete the deal; that was a refreshing aspect of the experience. I had stopped at other dealerships before and got the, if you don't like it too bad experience; it was just the opposite at Kerry. The only aspect of the experience I didn't like was when I initially sat down with the fiance manager. The initial percentage rate that he offered me was 3.2%, I have an excellent credit score. So, I told him I wanted to go through my credit union Navy Federal and then he expeditiously found a much lower rate of 2.24%;I was kind of offended by his initial offer. Overall, I had an pleasing experience with my purchase at Kerry Mazda of Florence Kentucky and would recommend them to my friends and family.

JESSHOBLER

12 de nov. de 2015

Very pleased with service, price and vehicle! Cody worked hard to get my in the right car at the right price and Will was amazing in going through all of the details with me. You guys are awesome!

AmyObj

11 de nov. de 2015

We had a great experience shopping for our new cx-5! Will was very helpful and knowledgeable. The manager, Wayne, also spent a lot of time helping us find just the right car within our budget. We visited several other dealerships and this was by far the best customer service we received. I'm very happy with my purchase and I would recommend this dealership to anyone looking for a new car.

KRISTIEB.2

10 de nov. de 2015

My experience with Mazda has been good since Todd has been working there. I feel they are actually looking out for me and my needs. Corey has been helpful and friendly also and knowledgable.

vanculp101

7 de nov. de 2015

JAMES FOX IS A EXCELLENT SALESMAN FOR MAZDA! HE MADE US FEEL COMFORTABLE AND I LOVE MY NEW CAR!! BUYING A NEW CAR WAS QUICK, EASY, PROFESSIONAL, AND FRIENDLY STAFF! BIG THANKS TO JAMES AND CODY AND THE WHOLE MAZDA FAMILY THERE IN FLORENCE!

BOBBIEMAYER72

2 de nov. de 2015

It was a rainy morning but the people who helped us still came out to help us look at the cars and choose the right one for us.

JWYKLE

28 de oct. de 2015

Great service completed on time with no complaints , All the employee's were very nice and efficient and the coupon that I received on my previous service was the topper. I wish they would continue that service.

DMGLAD31

27 de oct. de 2015

Employee was very nice and service was quick. He informed me of needed or recommended repairs before performing them. Informed me of pricing as well.

RADRAPER

22 de oct. de 2015

The service department was very friendly. The work was done in a timely manner. The website made it easy to make an appointment. Thank you.

QUICK5

19 de oct. de 2015

The service center at Kerry Mazda is wonderful. Both the service writers and the mechanics are always helpful and friendly. In my business I always try to treat my customers the way I would want to be treated, if I were in their shoes. At Kerry Mazda's service center, I have always felt that they value my time, care about my vehicle and truly appreciate my business. The waiting area is very comfortable and there is always free coffee, water and WiFi. If you're looking for a excellent service department, this is definitely the place to go. However, I would never recommend anyone buy a car from this dealership. The members of the sales staff, that I've had the displeasure of interacting with over the years, have always been very dismissive, condescending and have turned being unhelpful into an art form.

STRIDER13

15 de oct. de 2015

Kerry Mazda has a great service department that is excellent. They maintain my MazdaSpeed in top condition whether it is an oil change to tire roatation up to any major repair. These men deserve a 5 star rating.

TERESA.SCHWARTZ

14 de oct. de 2015

Was in and out in no time. upgrades available were brought to my attention and taken care of. Easy to get my appointment. Friendly service.

DAVID_E__MILLER

8 de oct. de 2015

Good service all around. Had no problems. Fast service. Liked their free car wash. Nice waiting area. Looked around show room. Nice looking new Mazdas.

elessawy1989

8 de oct. de 2015

The dealership suffers from the maladies of the traditional dealership environment but compensated for with a friendly and knowledgable staff. Notably, James Fox, who was very proactive throughout the process and spent valuable time explaining the different features in my new Mazda. My overall experience is positive and would recommend for car shoppers.

REDSFAN2000

7 de oct. de 2015

I came in with a slow tire leak, without an appointment. Jeff of the service staff treated me like an old friend, got me in right away. The mechanics fixed the leak quickly. They also checked how much brake capacity I had left, because I knew I was about to need service on it. They said I was good for a few thousand miles more, and then even washed off my car! Now that's what I call "SERVICE."

LINDA.KLEEM

6 de oct. de 2015

Very accomodating and pleasant. The price for the service seems very fair as well. I appreciate how the dealer reminds me when it is time for my service check.

GEORGE91051

5 de oct. de 2015

Jon Greer was my salesperson and he is quite knowledgeable in his product. The Mazda3 was a delight to drive and is a very handsome hatchback.

DJENABA

2 de oct. de 2015

Such amazing workes that went above and beyond to help me with the purchase of my car!! I would definitely recommend Kerry Mazda to everyone!

SHAWNPRATHER

30 de sep. de 2015

Enjoyed my visit to the dealership. The staff was polite and said Hey. Dane was a great salesman and took my concerns into consideration when working with me to get the new car today. He took the time to go over the exit interview with the car and told me call him if I have any issues. They were willing to work with me on my trade in to help me get the car I wanted. The dealership inside was spacious and they didn't swarm on me when I was looking. The only dissatisfied part in the process was I wasn't offered a beverage and the coffee that looked complimentary had no idea if I could use it or if there were any K-Cups to use. The Chairs at the negotiating areas where uncomfortable another small change would make it relaxing. Its the small things that make the customer comfortable. I spent a lot of time walking around while they were discussing my offer.. There was a seated area in the service area that you could not change the channel. Good people Good dealership I would recommend to get a new Car.

SINGINGQUENN

30 de sep. de 2015

i was greeted with a friendly smile and was helped in a timely manner....... my concern's were heard. and I feel comfortable with the out come.... great quality service and salesman ship!!!!!!

JBWEILER

29 de sep. de 2015

I'm very satisfied with the experience I had at Kerry Mazda!! Jerome was very easy to work with and helped me through the entire buying process!! Would highly recommend Kerry Mazda!!

JSIMPSON913

28 de sep. de 2015

After two weeks of test driving several vehicles that includes detailed analysis of several car reviews we decided we needed to visit the Mazda showroom. and was introduced to our sales person. (Dane Griffith) Dane provided us with general and detailed information related to various models. He asked all the right questions quickly narrowed down into the type of vehicles we were interested in purchasing. We took a short test drive where he answered each of our questions in a professional manner while impressing us as to his knowledge of the features on the vehicle Mazda CX- 5 Grand Touring. We felt that the driving experience was superior to the other 4 SUV vehicles we drove and the feature set, such as the technology features made this the vehicle we wanted to purchase. Since it was late, we made arrangements to return the next day to workout the pricing, trade-in-value, etc. After working out the specifics of the sale with Dane and his manager. It was a straight forward discussion that made us feel we received a fair trade-in and bottom line price. They located the exact vehicle at an out-of-state dealer and quickly made arrangements to get it to the Florence dealership. We picked up the vehicle late on the day it was delivered. The entire process has handled in a professional manner. We have driven the CX-5 for several days now and it is everything that we expected.

klisty

24 de sep. de 2015

My car needed many repairs and the service department explained to me very clearly what was needed and why. My car was well taken care of and the repairs were completed in the expected time.My car runs very well now and would not hesitate to recommend their service department to anyone.

DANIEL VOGT

23 de sep. de 2015

I was car shopping when my friend told me he just purchased a Mazda 6 Touring from Kerry Mazda and that I should consider buying one. Researching on-line, I found the car I wanted at Kerry Mazda and decided to stop by the dealership where I was met by James Fox. Initially I was hoping for a deep discount price on a 2015 Mazda 6 Grand Touring left over however they only had one available and even though the price was discounted it was not deeply discounted. So I left. Using the internet to research and determine the vehicle and options I wanted on my next new car I found myself once again at Kerry Mazda looking at the Snowflake White 2016 Mazda 6 Grand Touring. I was once again greeted by James Fox who had remembered my name. James was able to locate the Snowflake White 2016 Mazda 6 Grand Touring keys and sent me away for a test ride. By the time I returned I knew I had to have this car however I still needed my wife to test ride it. Several days later I arrived back at the Kerry dealership again with my wife only to learn the car was sold to another customer in the interim, but James Fox quickly placed us into a similar car for a test ride. When we returned to the dealership James asked my wife what she thought and I quote I wanted to hate it but Ive got to tell you, I love itJames told me that he would see about locating the vehicle I wanted from another dealership. We negotiated purchase price and James and team set about locating the vehicle I wanted. James called me the next morning and told me they had located the Snowflake White 2016 Mazda 6 Grand Touring (with the options I wanted) at a dealership east of Cleveland. I said great but I really didnt want all of those miles on my brand new car and to my surprise James told me he was leaving Florence at 5:00am the next morning driving his personal truck pulling a flat bed and would have my car in Florence by 4:00pm. At 3:30pm I received a call from James telling me he was crossing the bridge back into Kentucky with my car and I could meet him at the dealership in 30min. When I arrived at 4:00pm my Snowflake White 2016 Mazda 6 Grand Touring was on site and was receiving the once over by the Kerry team. The finance guy was waiting for me to complete the purchasing paperwork, everything went smoothly there as well and when we were finished the car was ready to go.There are other dealerships around town willing to sell you a car with varying degrees of satisfaction but the reason I purchased this car at Kerry Mazda was due to the positive experience starting with James Fox. His actions alone convinced me that I had made a good decision to purchase a car from the Kerry Mazda team! Thanks, James Fox!!

CHRISTYSROCKET

22 de sep. de 2015

I have taken my 2008 Mazda 3 to the dealership for service since I purchased the vehicle. I love that the service manager, Tod knows me by name. I always get great service and will continue to take my vehicle to Kerry Mazda. I am looking forward to reaching 200,000 miles!

JHAWK.NORSE

22 de sep. de 2015

I came in for an oil change and to have my vehicle check out before I drove it on a trip. The couple of things I had requested were taken care of. At no time did I feel like my request were not taken seriously.

WILLIAMSONMLW24

17 de sep. de 2015

Fantastic fast service at Kerry Mazda. Kept us informed and washed the car. Quality work. We are very happy. Great Customer Service. Just simply a great visit.

CT104910

16 de sep. de 2015

Love my new car and everyone at Kerry Mazda was very helpful and told me everything i needed to know. I would definitely recommend to others.

Cierraat10

15 de sep. de 2015

I have never purchased a Mazda before. I grew up driving Fords, got married drove Chevrolets. I knew I wanted a minivan but I like small cars. The Mazda 5 was perfect for me. I met Amy the day I went looking. She was so helpful and patient and honest. Needless to say that was back in May 2015. I am in love with my van and so are the kids. I am now a Mazda girl. I would recommend anyone interested to come in and talk to Amy.

GregX

14 de sep. de 2015

All my expectations were exceeded. The SKYACTIV technology is a game changer in driving performance. The 2016 Mazda CX-5 has been most exhilarating to drive.

YANGF0709

14 de sep. de 2015

My sales person, Amy Monroe, was such a pleasant presence throughout the whole process. Buying/selling cars is usually a really long process and I really appreciated all the employees staying past closing to finish everything up without feeling the least bit rushed. Will definitely recommend to friends and family!

SANDIEK60

12 de sep. de 2015

I have had great experiences at Kerry Mazda in Florence, Ky., my salesperson was Amy Fletcher Monroe, who really sold me on Mazda's. I recently had a remote start added to my car and Amy Fletcher Monroe helped set this up with the service department. They did a great job on this and I'm very happy with my purchase.

kent

12 de sep. de 2015

I received good service. Waiting on customers of James Fox in particular is good.Because, he answers a trifling question carefully.I am not good at English, So he talked carefully slowly.

josephj

12 de sep. de 2015

Steven, the manager, and James Fox, the salesman, were both extremely focused on providing outstanding customer service. Steven is the manager of not only the Mazda dealership, but also the VW dealership. I don't know how he does it, but he is high energy and is the best manager I have ever met in the automobile industry. He is very personable and "down to earth" with his customers. Customers know they can trust this gentleman.Steven and James make a great team. James Fox also bends over backwards for his customers. Customers also can trust James. He is a breath of fresh air in a century where customer service has fallen between the cracks. Many salesmen are only interested in themselves... how much are they going to make and how quickly can they make the sale and move on to the next customer? James takes care of his clients. That's why he gets the referrals and new customers.I hope Kerry is able to recognize these two employees for what they bring to the business. Sometimes companies overlook top-notch workers or take them for granted. This would be a huge mistake. Please reward both of these individuals for their work ethic and strong focus on customer service.

DMARTINI64

11 de sep. de 2015

I would like to thank Amy Monroe for making buying a car such a great experience. Amy and the rest of the agents were very friendly, helpful and knowledgeable about all things involved with my purchase. I financed a 2015 Mazda 3 i-sport hatchback. I love it! The team at Florence Mazda were great.

KAYLENO08

10 de sep. de 2015

Very nice place to buy my first car from. Everybody was willing to work with what I had to offer. Very friendly and NOT the typical car sharks everyone hides from. LOVE MY MAZDA if I need another car I'll defiantly come back here!!

Happy Customer

7 de sep. de 2015

I had a very good experience at Kerry Mazda. I'm big into cars, and after researching multiple brands, I decided on test driving the Mazda 6 with the intent to purchase. My Consultant was James Fox and we looked closely at a Touring and Grand Touring determining the details and option packages for each. Our discussions were no pressure and actually fun because the Mazda 6 is an impressive car with a lot of standard features and James is a solid down to earth guy. The deal making process was quick. We reviewed pricing and bounced a few numbers back and forth until we go to a place where we both were happy. Within an hour we had walked the lot twice, test driven a car, and settled on the price. After that, the pricing summary was provided to me and the math was clear. Fuzzy math at car lots is very irritating. I requested that the financing process go as quickly as possible and they accommodated me well on that too. This was my third new car purchase, and my first time at Kerry. At no time were there any of the car buying irritations that most people, including me, dislike about car shopping. I chose Kerry due to multiple dislikes voiced from friends and family regarding several of the large Cincinnati area dealers and am happy I gave my business to Kerry and James. The Kerry Mazda Manager Cody was a big help too along with James to find the car from a neighboring dealership in the color and option package I wanted.

FrankRn

22 de ago. de 2015

Located a pre-owned VW CC Luxury in the Mazda / VW inventory. Not only did they give me a great price just on top of KBB wholesale, it had an extended warranty that was equal to the original factory warranty . I mean bumper to bumper! Anyway, nice down to earth people - I know they'll take care of me

Bearkitten

19 de ago. de 2015

We were planning to buy two new mazdas, and tried to be efficient about it by emailing Kerry and a few other dealers for info. We couldn't get direct answers to questions via email (shame on us for not recognizing that warning sign!) so we went to the dealership in person to see the cars and negotiate. After wasting a lot of our time, they low-balled us on the value of our trade-ins...about 35% less than Kelly Blue Book values. Given the pace things were moving, we weren't going to close that gap so we left. We bought at another dealership the next day with much less hassle and got full KBB value for our trade-ins. Love the new Mazdas, but did not have a good experience here. A shame too b/c their service folks are great.

ahb74

29 de jun. de 2015

We were in need of a car and fast. Casey Head really dove right in and helped us...He went above and beyond what we expected. My entire family loves the car and I would definitely recommend Mazda of Florence to anyone. Thanks Casey!

LoveMyMazdaButWentSomewhereElseToBuyIt

13 de jun. de 2015

Where to begin? These people lied and schemed their way through every step of the process: from the price of the vehicle, to what they were willing to give me for my trade-in, to trying to pressure (borderline bully) me into making a commitment during the one time my husband wasn't with me. After several trips to the dealership, and dealing with 4 different contact people (including one creepy encounter where I was chased down in the parking lot as I was leaving), and a lot of wasted time, I decided to take my business elsewhere. I ended up buying from another Mazda dealer, after making a deal over the phone. After that, the salesman from Kerry Mazda still had the nerve to call me and leave messages every day for weeks. When I finally answered and tried to give them feedback, he hung up on me. I can't imagine anyone actually going into that dealership and NOT being taken advantage of. Their business practices are horrible and downright shady.

Cosgrove.Amy

22 de abr. de 2015

My name is Amy Cosgrove and I have encountered the inadequate customer service anyone could imagine with Kerry Mazda and Joe Jeremiah. First, Saturday the day of the sale. I was in a hurry and was rushing through things but at no time, during the test drive, during the approval, during the negotiations not once was it explained to me that this car operates differently than most manuals when attempting to put the car in reverse, not being equipped with this information I drove the car forward into a sign, shortly after obtaining my new car. Joe proceeded to argue with me and call me a liar saying that he told me this information. I was not told to push down to get the car in reverse. Allen resolved that situation, by saying that I was at fault but put me in a different car. Next, I dropped off my car on Tuesday to get my remote start installed. Joe told me would try for Wednesday but was not sure, I said lets do Thursday, it works better in my schedule. Thinking it might be done Wednesday it never occurred to me to call about when it would be done Thursday. I show up about 3:30. Joe again argues with me saying that I said I would be there at 4:30 and he made sure it would be done by then. I typically work 6:30 to 3:00, a time for me to pick up my car was not discussed. I should have called and checked but more importantly good customer service, especially in light of what happened would have said for him to call me and let me know when it would be ready. Once again I was called a liar and he proceed to argue and disrespect me.Finally, upon my prompting I said bring it to me so I don't have to come back out here. I was assured the car would be washed and delivered. Joe just dropped it off, the stickers where not taken out of the car as promised. Now I have sticker residue on my window shield. I was told this was not done because he wasn't sure how long had this morning, he got to work this morning and had to get it out to me because he said I said I needed it. I never told Joe I needed my car at any certain time today. I am at work it could be here at 10:00 or 2:00 and would have made no difference to me. I will not be doing business with Kerry Mazda again and I will let whoever will listen know about the poor customer service and the inadequacy of the sales team, especially Joe Jeremiah. I am not usually the type to give feedback or make comments but this is outrageous and someone should be aware of who they have representing their company.Amy Cosgrove