KevinPhillips

8 de jun. de 2013

My wife and I had been searching for a used Chevy Equinox for the past few months, but had not yet found what we were looking for. She saw one online at Key an started an email conversation with one of their reps and even submitted an online credit application. Long story short- by Monday afternoon we were not only in our new Equinox, but could not have been happier with the whole transaction and interaction with the staff at Key. It was the most seamless purchase of an automobile my wife and I have ever had. Our salesman Brian was fantastic. We had already crunched our numbers to know what monthly payments we could afford, and Key actually worked harder to get better financing for us that LOWERED our monthly payment. When our daughter turns 16 in a few years we will be returning to Key to purchase her first vehicle. We would highly recommend Key Auto to anyone.

mekoelbel

29 de mar. de 2013

Key Auto Somersworth is wonderful!! James Forkell is wonderful and helps with every detail of buying your new (used) car! I will definitely tell family and friends about James and Key Auto!

supino

29 de jun. de 2012

We were pleasantly surprised by the customer service at Key Auto Somersworth. Marc Saxby, our salesman, was the perfect combination of friendly, professional and knowledgeable. In fact, in all our years of car buying experience, this was the only salesman who we could tell had honest integrity and a positive outlook and sunny disposition. At Key Auto Somersworth we also worked with Jason on the title paperwork. Jason was efficient and professional, as well as being personable.Marie worked with us to ensure a fair trade value which we got. She was polite, agreeable, and before we left, she made a point to come over and shake our hands to thank us for doing business at her dealership. We recommend Key Auto Somersworth to anyone who is looking for a fair deal and a truly pleasant car buying experience.

grace4ume123

26 de abr. de 2012

I cannot begin to express what a pleasant, hassle-free experience it has been to have my newly bought used vehicle serviced at Key Auto in Somersworth. I had concerns about noises, the quality of the ride, and tires. Brian Healey and David Snow patiently listened to all of my concerns and addressed everyone of them speedily, even doing the work right on the spot. They never made me feel as if I was crazy, hearing vehicle noises, etc., even if they could not identify what they were; instead,they just persevered searching for answers, until they corrected all they could to banish the problems. These service gentlemen have to be the most pleasant, friendly, helpful, attentive, follow-through people I have ever met in any service department. Thank you for making me feel like I was being taken of as you would take care of your very own family members.Thank You Key Auto Service Dept., You Are the Greatest!

grace4ume123

25 de abr. de 2012

This was the best experience I have ever had with a purchase of a vehicle. I was absolutely treated like family. As a single woman, and having family members and friends who owned service stations, etc., I was cautioned to be very careful not to be taken advantage of when purchasing and getting a vehicle serviced. My salesman, Marc Saxby was absolutely a peach, with a no-hassle demeanor looking to help in any way possible to make the purchase an easy one. The sales manager, Marie Forbes, went out of her way to see to it that any concern of mine was addressed and taken care of. Jason, my finance person was also a delight to work with. They all have great senses of humor, as well!I said all that to say, I not only felt like I was a member of their family the way I was treated, but I got a fabulous price on a 2009 Toyota Camry-best price around; a decent trade-in amount; a spectacular interest rate; and any glitches that arose, were ironed out expediently!Thank You Key Auto,You're the Best!

cdavidson719

11 de abr. de 2012

Marc made the whole experience very stress free and easy to get through. He made sure we had the time to review our purchase without any of the unnecessary pressure you usually run into at other dealerships. The whole team made sure we understood all of our options and made sure that we left happy. Overall we were very happy with our experience.

Idamama88

11 de abr. de 2012

What a great bunch of people; felt right at home. Not only did my Salsesman Marc treat me wonderfully, but he was so knowledgeable on every question I had. Will most definitely visit there for the next vehicle purchase for myself or my young adult children. Oh and let's not forget the selection that was offered at great prices. Thanks Key Auto & Staff

doiron

22 de mar. de 2012

Sales tax check didn't arrive like it was supposed to, and got to the day my vehicle was no longer going to be legal, they had to overnight it. I was soo stressed out & didn't have the 800+ to pay it myself.Asked for an item that was on my trade in & was told yes, but when my son went to go get the item, no one knew anything about it, and then later found out from management it got thrown out.Everyone was friendly when I was looking & buying, but the follow thru was awful, which is my last impression of my experience. Excellent customer service would have mailed my item to me, it was just a cloth mat, not expensive to mail but had sentimental value & cost 100.00. Instead its lost.

JKL5

15 de mar. de 2012

This is hands down the best car buying/trading experience I have had. In the past I have dreaded the car buying process. As a female buyer it was nice to start off working with Marie Forbes who is the GSM. She handed me over to the capable hands of James Forkell. Both James and Marie were very straight forward, honest and an absolute joy to work with. They never tried to pressure me into buying and allowed me to take the vehicle home overnight. I appreciate their "No Hassle/Haggling" approach~ I think it puts everyone at ease. Marie and Bill Enslinger (Nice Guy) worked very hard to get me a great rate and worked quickly and diligently as I was under a time constraint. James called me a few days after I purchased the car to see how I was liking my new car...great customer service. I would recommend Key Auto Group to anyone looking to buy/trade a car. A+++ service!

gregarbo

13 de feb. de 2012

I would like to thank them for the wonderful experience my wife and I had at the Dealership. Low pressure and very informative. I throughly enjoyed my trips to Key Auto.

matt.g8

11 de ene. de 2012

The best offer for a chevy cruze for any car seller within 25 miles from portsmouth.A trust worthy and friendly teamIt s been a good deal !

amandaparadis

6 de ene. de 2012

The people and service at Key Auto are fantastic. They were willing to work with me despite not so great credit, and Marie worked so hard to get me the best rate out there. Dean was so patient with me as I test drove a bunch of cars, trying to find the best one to fit my needs and price. Thank you Key Auto!

alisonwilliams5

5 de ene. de 2012

I went to Key Auto after I had been in a car accident and needed a new car. They immediately put me at ease and made my car buying experience very enjoyable and with no stress at all. Everyone there was so friendly and such a pleasure to work with. I would definitely go back there to buy another car and would recommend Key Auto to all my friends.

amazon03867

16 de dic. de 2011

went there to buy a car and saw craig all he did was bash people he works for and that is unprofesioal! he is not the type of person i would buy a car from !!! I did happen to see the car i wanted but will never deal with that sales person again!

nicoleashburner

6 de dic. de 2011

Craig was a terrific salesman. He didn't try to persuade me into anything, and let me make my own decisions. He was very helpful with helping me find a car in my price range and letting me test drive them. Also he even drove to Portsmouth to bring a car over for me to look at.

Blujwel

10 de nov. de 2011

My experience at Key Auto Center was VERY pleasant! I do not care for car shopping, but Shane and Marie made it BOTH satisfying and pleasant! The car prices were fair and the choices were many!! I will definately be referring all my friends to the Key Auto Center for their next car purchase!

Shash17

3 de ago. de 2011

We are a one car family and when our car broke down beyond reasonable repair, we went shopping. We ended up at Key Auto because of a car we had seen online. We were greeted by Kevin who was exceedingly kind and welcoming. He showed us the car we were looking for and helped us decided whether or not to get it. While we were waiting for financing, Kevin made our wait very comfortable. He was easy to talk with and very personable. We were so glad to work with Kevin and would recommend him to everyone! Thanks Kevin!

proflex4

27 de jul. de 2011

My husband and I went shopping for a used car for our two teenage boys and we really enjoyed working with everyone at Key Auto. We decided to go out looking on a sunday morning not really sure when places opened but figured we would look around and to our surprise Jim Brown was at the dealership an hour before they opened and started helping us right away. We let him know exactly what we were looking for and he went onto the computer and was able to pull up every car that they had that fit the categories that we were looking for. They have four different locations and we were able to look at all the vehicles and actually found one in the Portsmouth location. We drove down with Jim and picked up the car and test drove it back to Somersworth. The financing was really easy and they also helped with getting insurance. I felt that everyone that we dealt with were very knowledgeable and were out for our best interest and not just to sell a car. I would suggest Key Auto Group in Somersworth to anyone that is looking for a car.

kpm6767

23 de jul. de 2011

I would like to take this opportunity to express my wonderful car buying experience at Key Auto Center in Somersworth NH.I had gone onto the website and picked two vehicles to look at. Both vehicles were in stock and available for me to view.Jim Brown was exceptionally courteous and helpful to me. He did not try to pressure anything about the two cars I had considered. Jim's Professionalism and Kindness made my experience stress free and quite enjoyable.I would recommend this dealership to EVERYONE I know.Sincerely,Karen P MurrayNew Owner of a 2010 Kia Soul

JTILL1952

20 de jul. de 2011

After recently having had two very disappointing experiences at local car dealerships where I live, I was very hesitant to visit another. However, upon a referral from a friend I went on over to Key Auto Group in Somersworth, NH. I am a 59-year-old woman and have my own personal reasons why I don't often trust car dealers. When I was approached by a sales person my guard went up immediately. But as we began to have a conversation about my interest in buying a preowned car, I found him to be very personable and comfortable to speak with about my recent experiences as mentioned above. He didn't give me any sales pitches as I expected he might, he simply asked if I'd like to have his business card & suggested I take the opportunity to go online once I was home to view their inventory & to give him a call if there was anything I was interested in or if I had any further questions, etc. Of course that's exactly what I did & contacted him about setting up an appt. to test drive a vehicle. I want to mention this gentleman by name because he is so worthy of recognition for all that he did for me in assisting me in the purchase of a car; his name is Ron Lessard. Ron is not your typical salesman. He didn't pressure me into anything I wasn't interested in. He went above & beyond what I expected from him in making my car buying experience one of my best. There were two other people who also deserve mentioning, Marie Forbes, General Sales Manager & Mark. I was so impressed with how they all worked as a team getting the best deal for financing that would work for "me". Key Auto Group is "top notch" in my book & I am now the proud owner of a car purchased from them. My personal thank you again to Ron Lessard, a very personable, professional sales consultant & Key Auto Group is fortunate to have such an employee as he representing their business.

Jeanhaskle

20 de jul. de 2011

James is a wonderful sales person. As a heavy set woman I really feel out of place at most dealers. Salesman walking around like IRS agents, but at key they were down to earth just like me :)James and Marie Forbes took the time to find me the right vehicle with no pressure.It was almost like I was in control the whole time about payments etc. Marc helped me understand the products and paperwork provide by the company. I will say this! This was by far the best buying experience I have ever had. I will return there again and again. Thank you KeyAuto for doing business right in Somersworth, NH.

coastiekimmer

20 de jul. de 2011

What a fabulous experience! The honesty was amazing, the forthright and integrity flows through every employee there. This was my first time actually feeling relaxed buying a vehicle. I not only recommend Key Auto, I know I will be back for all my vehicle needs.Thank you so very much!

MissMary

18 de jul. de 2011

My car broke down last week which left my husband and I short a car. So we decided it was a better idea to try to get a new car rather than fix the old POS! We started our search at Key Auto in Somersworth, New Hampshire because it looked like they had a very good invnetory to choose from. Mind you my credit is awful, and my husbands really doesn't exist. Well I must say that is where our serch ended. Jim Brown was our sales person...and let me tell you he was AWESOME! We had our two year oldwith us who was sick with a cold bug and desperatly in need of a nap! Jim went out of his way to try to make our buying experiance as smooth as possible. He even went to great lenghts to make the sicky boy happy. I don't know too many other car dealers that would be willing to let a customers two year old child touch, climb on and sit on their own personal Harley! He was so patient with us, getting info between mom and dad tag team running after the child. The team at Key worked very hard and never once made us feel ashamed of our situation. Marie work hard and throughly to get us the best possible deal for us. Granted we culd not get what we really had our hearts set on, but they got us into a very nice reliable car for our family. I would like to say thank you to these two wonderful patient individuals for taking thier time to understand my family and our needs, then going above and beyond to meet those needs. Oh and might I add Jim makes wonderful ballon faces for the kidos!

denise_scotti

18 de jul. de 2011

My husband and I were in Key Auto last week (7/2011) looking for a larger vehicle for our family. Due to medical bills, students loans, even a repossession, we weren't expecting to a) be treated with very much seriousness/respect, or b) find a nice, newer vehicle we could afford. I am SO HAPPY we went to Key Auto first. Jim was amazing - respectful, attentive and seemed to honestly want the best for us. Mary, the financial girl was the same - she worked so incredible hard to get us an amazing deal, and never made us feel bad about our situation. Within two days we drove away with the perfect car for us. I highly recommend Key Auto, Jim Brown, and Mary - they are an amazing team. I highly recommend this dealer. They have beautiful cars, and a highly professional, kind-hearted staff. I would not go anywhere else for a vehicle.