Happy Customer

22 de jul. de 2014

Always a pleasure working with Ronnie Taylor and the rest of the service staff when it comes time to get my car serviced. Also, buying a car with Richard Rood was easy, painless and refreshing. Great dealership!!!

Richard Howard, Business Source, Inc.

11 de feb. de 2014

I bought a Buick Envoy from a dealer in Arkansas and took it to Key Buick for service. Every appointment took 2 1/2 hours to complete a simple oil change. When I called the service department, I was put on hold or left a message every time I wanted to bring my car in. When I left a message, on two occasions (of 4 trips) it was the following day when I got a call back. One time two days later. I had problem with stabilitrac on the car and they had to order a part. Two weeks later I received a call to bring the car in to get the part put on. When I called to get that done, it was the same routine of call, leave a message, call back to me the following day. Usually when a dealership services a car they wash it before giving it back to the customer. Not once did this occur. The people are friendly and I even considering trading for a new Envoy with them but did not because of the service department. When you call the front desk and ask to be transferred to the service department, it is almost if you are intruding on the lady's time there. This is a weak link at the dealership. Otherwise, everyone is pleasant and I enjoyed meeting the owner there. I think it is a simple matter of having more than they can handle in the service department. I was encouraged by the service department guy (Eddie/ nice guy) who handled my service to fill out a customer satisfaction form and mark it excellent and would do so if the service was in fact excellent-it wasn't. I will go back to Arkansas to buy the next Buick.

John & Tisa Geesey

25 de sep. de 2013

My husband and I were out looking at new cars on a Sunday and stopped by Key Hyundai to check out a few new cars. Richard Rood happened to be there that day (the facility was actually closed) and he showed us a couple of cars even though it was his day off. He was very informative and professional and we made arrangements with him to come back the following Tuesday during regular business hours. He had an Accent Sedan all ready for us to test drive and gave us all the information we needed to make our decision to buy a new vehicle. He worked with us to get the best deal available and we completed all the necessary paperwork in just a few hours with Donna Davidson, who also was took great care of us. We then drove off the lot in our new 2013 Hyundai Accent! Thank you Richard and Donna! PS...we had stopped by other dealerships on our hunt for a new vehicle but none of them had the friendly and professional people that we found at Key Hyundai!

Chad Greene

12 de sep. de 2013

First off I was sold a car with faulty front brakes June 2014 and I found out later that the dealership had a TSB (Technical Service Bulletin) campaign issued December 2012 that stated that " replacement must be performed prior to retail delivery of any affected vehicle in stock". Well, mine was one of them but I found out the hard way...when I had to brake hard and had the brakes sound and feel as if I hardly had any brakes at all! I brought the car in and had the brakes replaced only to have my cars front bumper damaged by either the porter or the technician that did my repairs. O, and did I fail to mention that my "salesperson" (and I use that term very loosely) never informed me that my new car DIDNT HAVE A SPARE TIRE?!?!?! Really!!!! Instead they give you an inflator which might be ok for a slow leak but not if you have a blowout. I often travel wher there is no cell service in the mountains of NC so I couldnt even call roadside assistance if I had a blowout. To add to my horrible experience I was never even given an owners manual to my 2013 Elantra. PLEASE do yourself a favor and by anything but a Hyundai but if you do Id strongly suggest you dont buy from Key Hyundai.

Randy

7 de jun. de 2013

I have bought several new, and used vehicles over the years from dealerships, but I have never had an experience like I did at Key Buick GMC. I went there before they opened to look at a truck I was interested in to avoid the normal sales hassle, and I was greeted by the sales manager Mr. Steve Barranco. I informed him of the truck I was interested in, and he was very helpful answering a few questions I had. I came back later that day, and met my salesman Mr. Nick Rogers. Nick brought the truck up front. I had a ton of detailed questions to ask about the truck, but before I could ask them Nick explained every feature. He is very knowledgeable when it comes to the GMC Sierra. They gave me the best price they could on the Sierra. Trying to be a smart consumer I shopped that price at another dealership, and they couldn't even come close. Even if they did beat Key's price I still would have purchased from Key, because I didn't like their high pressure atmosphere at the competitor. If you are looking for a an honest, no pressure, friendly dealership then go to Key, and ask for NIck. Thank you Jasmine, Steve, Phil, and Nick

Diaz Family

15 de may. de 2013

Morgan Perry was the best! She was very knowledgeable about the Buick Encore, and made the buying process easy providing a laid back atmosphere for us.

Steve and Debbie Wylie

19 de abr. de 2013

Dusty Locke was a pleasure to work with. He was very personable and knowledgeable of the Hyundai product line. I love my new Elantra GLS. Thank you Dusty for a great car buying experience, I would recommend Key Hyundai to anyone looking to buy a new car.

Al and Judy Saffer

12 de abr. de 2013

When it comes to giving customers excellent and prompt service for their vehicles, Key Buick's Eddie Wallace is the right person . His knowledge of his job assures one of knowing your car is in good hands. The followup contact was also a plus. Thank you Eddie!. Whether it's sales or service, Key Buick is one of the best. Exceptionally honest and warm service personnel. . The waiting room at Key Buick is first-rate. They provide a comfortable waiting area , free coffee and popcorn while enjoying watching a large screen television. Also, I would like to take this opportunity to commend Morgan Perry for her expertise and assistance when we purchased our 2011 LaCrosse. Thank you for your help, patience and friendlyness Morgan. A pleasant, all around experience!

Lewis Castleman

17 de mar. de 2013

Like always, GERRY L.EASTWOOD, was very professional and knew exactley what was needed and got me on my way. YES I WOULD RECOMMEND KEY BUICK TO MY FAMILY AND FREINDS.

Rich Grimes

8 de mar. de 2013

I was referred to Richard by two golfing buddies who bought Hyundai vehicles from Key Buick GMC Hyundai while I was living in Jacksonville, FL. I had never met Richard and for several months we communicated by phone and e-mail due to the fact that we were busy selling our home in Jacksonville and travelling to The Villages, FL where we purchased our future home. We moved in January 2013 and I called Richard in February, we agreed on the vehicle I wanted, but my wife and I couldn't agree on the color. Richard advised," no problem", drive up on Saturday and i will have both colors that you like and you can make a decision. He is one great guy, very patient, willing to listen and gives great advice. When my wife and I arrived in Jacksonville, Richard had both cars at the dealership and provided answers to all our questions and went over the selected car in detail with my wife and I. We arrived at the dealership at 11:30 and at 1:30 we were having lunch with our new Hyundai parked outside the restaurant. It was the best experience and easiest purchase of a vehicle I ever made. I would highly recommend Richard to anyone interested in purchasing a car.

David & Shirley Peck

8 de mar. de 2013

We want to thank Richard Rood for his help in getting our lease on a 2013 Santa Fe Sport completed, and with great ease. Leasing from Key Hyundai was an enjoyable experience. Mr. Rood was friendly, helpful and very professional. He helped us decide between leasing and purchasing. We chose leasing rather than buying because we don't drive usually more than about 750 miles a month. So it seemed the best thing for us, plus there's never repair worries with newer vehicles. We love the Santa Fe Sport more and more each time we drive it, plus it is just so pretty too. After driving it for three months now, we have a pretty good idea of what kind of automobile it is. It is roomy enough for everything. We just loaded all the Violet club supplies for our booth at the Home & Patio Show and it held everything; tables, plants, pots, chairs, shelves and supplies. It is extremely comfortable, user friendly, very safe, and handles like a dream and we love sitting up higher than in sedans. It has a lot of spunk too, darts around quickly and turns on a dime. It is so smooth and quiet, if you aren't careful, you will be going faster than you think. We also really appreciate the Blue Link monthly reports on our vehicle. Overall, the experience with Key Hyundai, Mr. Rood, and the Sante Fe Sport has far exceed our expectations. Mr. Rood has been so helpful and nice after the sale too. He is just a very nice person and goes out of his way to do all that he can to complete the deal. He takes whatever time it takes and doesn't make you feel like you are keeping him from other business.

Barbara Ivose

7 de mar. de 2013

Eddy Wallace has been my Customer Rep. for over 50 years. He is always ready to listen and goes out of his way to help a customer. All Customer Rep's are curteous even when you ask for a specific individual. (Eddy Wallace) The facilities are spotless!!!!

BarryG

6 de mar. de 2013

Exceptionally honest and warm service department. My car was returned on the day as promised. The service writer makes you feel "like family". The waiting room at Key Buick is 1st rate. The provide comfortable seating, free coffee and large screen television. The pricing is fair and they even give you points for having your car serviced there. You can use those point to discount future servicing charges.

5 gun charlie

22 de feb. de 2013

When it come to knowing there customers and giving them the best service he can do key Buick has the right person working for them and that person is Eddie Wallace He knows his job and he make you feel you know he will make sure your car get the right service l give him 5 stars all the way and they fix my problem that coggin buick could not and told me to use another dealership for that problem not eddie he got it in and order the parts and got it done on the first try thank you Eddie Wallace

Mike M

19 de feb. de 2013

Whether it's sales or service, Key Buick is one of the best!

Paul J

15 de feb. de 2013

I am always short on time, but I needed a new car. I met Richard Rood late one evening at the dealership when they were closing. He stayed and walked around the lot with me so I could see what they had to offer. I found the car I wanted and even though it was late in the evening he still took the time to show me the vehicle and answer all my questions in detail. I decided to buy that car and Richard said he would have everything ready for me the next day and would call me when it was ready for delivery so I wouldnt have to waste any time. He kept his word and this was the easiest purchased I ever made, I have since referred two other people to him. Other salespeople can take lessons from him, he shows kindness, understanding and the willingness to listen. Must be because he is a retired Marine, his training showed in his presentation and behavior.

Susan R

15 de feb. de 2013

I was searching for a new car going from dealership to dealership. I hate to be pressured and wanted to be able to look around without having someone constantly trying to tell me what I wanted in a car. When I came to Key Buick, I met Richard Rood told him I needed time to look around without pressure. He told me where to look at the cars and also if I had questions he would explain everything. I found my car and the best salesperson anyone would like to deal with. He not only walked around the entire car explaining every detail inside and out, he didnt try to rush me through the process. I received follow up calls from him to make sure everything was OK, and just received a birthday card. Way to go Richard, I will refer everyone to him that might be interested in buying a car.

Jag8rfan

14 de feb. de 2013

I have purchased 2 vehicles, one new and one used, from this dealership and am totally satisfied with the experience. John Tomazinis handled both sales and I would recommend him to anyone that is in the market for a new or used vehicle. The service department also provides excellent customer service. Although I have had great service from the entire team, my last several visits have been handled by Gerry Eastwood. I highly recommend Gerry for any of your service needs.

"JOE&BEV WILKES"

6 de feb. de 2013

MY NEW CAR IS JUST WHAT I NEEDED THANKS TO THE HELP AND PATIENCE OF MIKE CAIN. AFTER ADMIRING THE MODELS I WOULD LOVE TO OWN, HE ALLOWED ME TO TAKE MY TIME AND DECIDE WHAT WORKS BEST FOR ME AND MY FAMILY. THE WILKES FAMILY ENJOY HYUNDAI CARS BECAUSE OF THE MINIMAL PROBLEMS WITH OUR 2002 HYUNDAI THAT WE PURCHASED AND STILL DRIVE EVERY DAY. THANKS AGAIN MIKE AND KEY AUTO COMPANY. WE LOOK FORWARD TO OUR NEXT PURCHASE IN THE FUTURE.

Rosa Delgado

1 de feb. de 2013

I don't mind taking my car to Key Hyundai.Ronnie is Amazing and he is always giving 110% ta make sure your vehicle is in top condition and also he makes sure that you are a Happy customer.

Michael B

30 de ene. de 2013

I have always been very impressed with the service I have received from Key Buick maintenance personnel. The service is always done correctly, done on time and within the dollar figure quoted at the initial time of submitting the auto for service. I have done business with several of the maintenance managers at Key Buick and would like to give specific credence to Mr. Gerry Eastwood. It is a true pleasure to do business with a person who truly values your positive relationship with the dealership and goes out of his way to ensure satisfaction! When it comes time to purchase another vehicle, Mr. Eastwood's service will be a significant factor in my decision to do business with Key Buick.

Daniel Smith

30 de ene. de 2013

I went into Key Buick with absolutely no credit or co-signer. Im new to the credit world because I am only 18. I honestly don't think I would be in my car today if it wasn't for Josh Brown. Every time It seemed impossible to get this car because of my situation, he never gave up on me even when I did. Josh Brown is a great employee and never came off like he was trying to take advantage of me at anytime. Because of Josh I highly recommend Key Buick to anyone looking to buy a new or used car. They aren't just trying to get in your pocket like every other dealership. I was treated with class and professionalism. There is no reason to waste your time reading any more reviews, get down to Key Buick. They are people you can trust and I recommend Josh Brown. He can make what you think is impossible, possible.

Rattler

27 de dic. de 2012

I love the car I purchased from this dealer. However, this dealer needs to do better in the customer service area. I received a written quote but the sales manager (Scott Williams I think) did not to honor the quote. I was floored. I then received a call within 30 minutes that they will honor the deal. Then, the sales manager tried to force me to include my trade. I was a bit aggravated. In the end, I got what I needed at the quoted price and slightly more for my trade.I noticed a scratch on my car the same day but the dealer told me they would not correct that. On top of this, I had a bad battery I had to replace myself after 1 week. The dealership just said their policy is Hyundais policythey will replace a bad battery 0 24 months from the service date. It was 30 months. Other dealerships here would have handled this situation differently. I am a bit disappointed in my experience. The car is a very nice ride but the dealership needs to do better.

AdrienneD

3 de dic. de 2012

Gerry is always helpful when I had to have my Buick serviced. He has a wonderful personality and makes all of my routine trips experiences great. How I am treaded when my car is in the shop tells me a lot about where I would look first we buying a car. As a service adviser Gerry is just great he treatment me like family.

Jeanne G

6 de nov. de 2012

Buying my car from Key Buick has been one of the best decisions we've made! Not only did we get a great automobile, but we are really impressed with how they treat their customers! Can't recommend the Buick service department enough and a special shout out to Gerry Eastwood. He epitomizes the ideal service representative! Thanks Key Buick!

Denise Milo

1 de nov. de 2012

I had a wonderful experience with this dealership. My sales rep was Bryan Brown who was just a delight.He went above and beyond to assist me. Bryan made my car purchase very easy. As we all know sometimes purchasing cars could be very aggrevating but Bryan made it a pure pleasure. I recommend this dealer and Bryan Brown as your rep..... If I could rate Bryan on his customer service I would give him a 100 plus. Thank You Key Auto for helping me with the purchase of my 2013 Sonata.

Old Car Enthusiast

29 de oct. de 2012

I did not purchase my 2011 GMC Terrain from Key Buick, but my next vehicle will definitely come from them. The first time I took my Terrain in for a problem, I met a Service Advisor by the name of Gerry Eastwood. He took the time to talk to me (I wasn't just a name and/or number and it didn't make a difference that the vehicle wasn't purchased there)he explain in detail what might be wrong and how they would take care of getting it right. Ever since that first time, I'll only see Gerry because I trust in him and can believe what he's telling me. If he can't diagnose the problem right then, he'll keep the vehicle until he can find out what's the problem. I've dealt with a number if dealerships over the years, but have never been treated with such respect and kindness as Key & Gerry treats me. They've won my loyalty. I would highly and whole heartedly recommend them to anyone!!!

Carol A.

25 de oct. de 2012

I purchased my first "new" car at Key Hyundai in Jacksonville, Florida. First, the salesman (Richard Rood) was exceptional in that he spent time explaining the purchase process, car features and how they operated. Second, my service advisor (Ronnie Taylor)is so very helpful and accommodating. Everyone at Key has been friendly and very willing to answer questions or help in any way. I couldn't be happier with the personnel at Key Hyundai and highly recommend their services. Even if you don't own a Hyundai now, they are worth checking out should you want a distinctly superior experience.

Daily commute Car

21 de oct. de 2012

I have wonderful and hassle free experience while buying the car from Key (32256. Special thanks to Nick

Ashley McRae

17 de oct. de 2012

I had a wonderful experience at Key Hyundai! All the staff members were very kind ecspecially Sharon Norman. the service I received far exceeded my expectations.

razorman

15 de oct. de 2012

Key Buick GMC Hyundai provided great customer service on my purchase of a new Hyundai Sonata SE on Saturday 10/13/2012. The quality of the Hyundai Sonata SE is excellent. Brian Brown in sales and Terry White in finance will treat you as if you are a part of their family. Dusty took the time to answer some of my questions while waiting on Brian who was with another customer. My father and sister purchased Hyundai's last year from Key. It was my turn on Saturday. My father has done business with Brian Brown for many years. It was nice to have the opportunity to purchase a vehicle from him. Ronnie Taylor from the Service department took the time to visit with me after the purchase. The Key family of dealerships have always provided great products and customer service. I still remember the first car my father purchased from Key Buick back in 1978. It was an off white Buick Skylark. The sales agent gave my mother a rose when they took delivery of the car. Now all the members of my immediate family have Hyundai's from Key Hyundai. Thank you Key Buick GMC Hyundai for providing quality customer service and great automobiles for over 30 years.

Mike Duncan

8 de oct. de 2012

Over the years I have purchased four previously owned Buicks from Key Buick. Being used vehicles, I knew going in that there may be issues that may need attention in the future. Key Buick, and in particular my service advisor Gerry Easterling, have always made my experience as painless as possible. Gerry has bent over backwards to make sure the service is performed as promised and he never fails to get me back into my vehicle as quickly as possible with minimal expense. I will continue to buy from Key Buick because of Gerry and others like him at this dealership. Thanks again Gerry!

dmzentz

28 de sep. de 2012

Key Buick is a family owned car dealership that clearly excels in all dimensions of doing business. It is wonderfully comforting to keep seeing the same folks working at the dealership year after year - many for decades. I'm talking about the same management team, sales people, service advisors,technicians,cashiers - even the guy who brings the car around after service is completed. Key Buick must place value on their employees and in return their employees place value on their customers. Compared to other dealerships where their people typically move around like mice, this is incredible! And they believe in their product line. Integrity abounds at this place. I have never experienced this level of professionalism and genuine concern for customers and their car service needs at any other dealership. And Gerry Eastwood is the absolute best. He's been our advisor for at least five years now. His personality is perfect for his role as service advisor, and his expertise is greatly appreciated by this customer. It's all the little personal touches that add up big at Key Buick. When we had our 05 Rendezvous in for 100K service over the summer, Gerry gave my daughter his card and said that if there's ever a time when the car is acting up and Dad is not available, she is to call him and he'll help all that he can. She is a high school senior and main driver of the Rendezvous now. This was huge! Just today my wife's 10 Lacrosse was in for a false alarm. Even though nothing was wrong with the car, Gerry noticed that the car needed a wash and made arrangements for that to be done free of charge. When we picked the car up, he said that the last thing I probably needed to find time for was washing the car on Saturday. Good old-fashioned values and customer service is what you find at Key Buick. And that is a real treat these days. Their tag line is - "the dealership that's different". Yes indeed - how very true!!

Sabrina

18 de sep. de 2012

Gerry was extremely helpful when I had to have my Buick serviced. He has a wonderful personality and made my experience great. He took the time to explain what was wrong with my car and how it was being fixed.

Lala J.

16 de sep. de 2012

Key Hyundai is reliable and dependable. I can always count on them to do my repairs efficiently and in a timely manner. The dealership is comfortable and in a convenient location.

Randy

11 de sep. de 2012

I have been in several times since coming to town. Each time Gerry has always been very friendly and has worked very hard to keep me informed to the progress and has helped in any way he could. Today, my in-laws are in town and my 2008 Enclave had to stay overnight to have the power steering repaired. Gerry arranged for a loaner car. That is SUCH an amazing help! God is truly good and Gerry is proof!! Thank you Gerry!!

Satisfied Customer

7 de sep. de 2012

I am the owner of a Saturn Vue, since Saturn went out of business, I was referred to another dealership. I went there once and was very dissatisfied with my service. A friend referred me to Key Buick and I was assigned a service person after several visits I noticed how friendy one of the other Advisor's were, so I started making my appointments with him (Gerry Eastwood). Gerry is a jewel to work with. I have always been leary of the dealership for regualr Maintenance and being a female cautious that I would be taken advantage of, as I have no knowledge or cars. I have confidence in what Gerry suggests and truly trust that he will make sure Key Buick does not fail me!! I have shared my experiences with my co-workers and family and have sent them to Gerry as well. Thank you Gerry and thank you Key Buick.

Vivian

6 de sep. de 2012

My husband and I recently purchased a 2008 Buick Lacern CXL from Key Buick and we are happy with the sales and service experience. Ther was no high pressure selling. We had to have a side strip put on the passenger door and a new cd player and both were installed as promised. We certainly greatly appreciate Gerry Eastwood for being there to explain the process and assure us that you would stand by what you promised. He was excellent. Vivian Larracuente

sweetie

29 de ago. de 2012

My name is Sweetie Butcher I recently moved to St Johns Fla hesitantly from Owings Mills Md. I purchased my new 2012 Sonata from Len Stoler of Owings Mills Md.(good organization.) I can see that Ronnie Taylor in your service department continues to give the superb Hyuandai company standards. Ronnie was so pleasant helpful,courteous and efficient from the day he set up the appointment. Ronnie concluded my visit delivering the services and prices he estimated. Upon my departure Ronnie so kindly assisted me to my car with an umbrella due to the rain (what a gentleman.) All other staff was kind as well. I will continue to associate with this location. Happily yours Sweetie Butcher

Love My Enclave

14 de ago. de 2012

The service/repair experience at Key Buick has always been top notch. Gerry Eastwood has been my service advisor for the last few visits and he has always provided great service. He keeps you updated on progress and does his best to ensure that you are completely satisfied with your service visit. A shuttle is available is needed as well as a customer lounge with TV, coffee and fruit and free wifi and work stations if you choose to stay and relax or get some work done while you wait.

florida

3 de ago. de 2012

Excellent place to bring your car into for service. Office staff was just amazing(Ronnie!) All of my repairs was done in a timely mannor,would definitely recommend this place to a friend.

Henry

3 de ago. de 2012

Everytine we take our 2011 Hyundai SOnat to the dealership, the service advsior Toni, goes above and beyond to make sure we are satisfied and that our problem, if any is solved. She and Ronny, another service advisor have both given coupons when we may have forgotten ours and even suggested ways to save money on service as well as give the best advice on our maintenance needs as well. They are definitely the reason we will not go to any other dealership for the service of our car.

Markote

2 de ago. de 2012

Key Hyundai has a great sales and service department. Love my 2012 Elantra

Enclave

2 de ago. de 2012

As usual Gerry was all setup for my arrival as scheduled. Paperwork promptly executed with usual friendly approach and great cup of coffee. Taking advantage of the new laptop desk in the service center with Wi-Fi connectivity...very nice touch.

Angie

2 de ago. de 2012

Gerry Eastwood did a great job and is one of the reason I bring my car to Key Buick. I will continue to bring my car back . Thanks Mrs. Catalano

Roadrunner

31 de jul. de 2012

Mr. Ronnie Taylor was the upmost helpful man that I have ever met at a dealership. He treated me with respect and cared for me like we were family. Everyone at the service center was there to aid my in my car trouble and help me get the best deal and get safely back on the road in no time. They all took great care in my needs at the lowest price possible.

Juliebug

30 de jul. de 2012

I want to highly recommend Ronnie Taylor in the Service Department at Key Hyundai. He is always pleasant and aims to please. He keeps you informed and makes sure your service experience runs smoothly as possible. He also has a good sense of humor and in this day and time I find that very refreshing. Kudos to Ronnie for a job well done.

Kimber

30 de jul. de 2012

my repair was so quick it felt like drive through service. Gerry was very helpful and kind. todays experience was one of my best. the day was stressful but they made it better.

AmyLan

27 de jul. de 2012

I am only 32 years old but I have been a Key Buick customer for 9 years. Gerry Eastwood in the service department is amazing. He never sells me things I don't need and always give me good car advice. I trust him implicitly with my vehicles. I started going to Key because I had a Buick but since then I've had a Ford and now have a Honda. No matter what make of car I own I still go to Key exclusively- oil changes, major repairs, and everything in between. Plus, my boys love Mr. Gerry! He's so sweet and takes the time to talk to you like you're a real person, not just another service ticket. My son asks to go to "Mr. Gerry's Car Store" even when we don't need repairs. As a mother of two with a husband who travels a LOT I need a safe, reliable, and trustworthy place to take my vehicles. That place is Key Buick!

Debbie

26 de jul. de 2012

I purchased a Hyundai Sonata at Key in 2011. I always take my car in for service every 3,000 miles I love Hyundai service department. I have been dealing with a young lady named Toni Young, she is wonderful, informative, quick, keeps me informed about my car and how much longer it is going to be, she truly wants to make my experience there a awesome one , and she does every time I go in. I actually look forward to my service visits. I would recommend Hyundai service department to anyone and everyone. Thank You D. Canillo.

T'Baby

25 de jul. de 2012

I previously visited Key Hyundai on Southside Blvd for maintainence. Even though I purchased my vehicle at the Orange Park dealership, I prefer going to Key for services. The customer service is a 10 everytime. I am promptly greeted, made to feel as if they want my business & not as if it is a problem to bring my vehicle in. Keep up the great work Ronnie & Sharon!

Mommat11

24 de jul. de 2012

I went to Key Hyundai on 7/23/12 for an oil change with no appointment. When I was checking in the advisor Ronnie Taylor informed me that my car was due for the 30,000 mile check up. I had almost 33,000 miles on the car at this time.( its my daughters car) He not only explained to me what the check up entailed, but took the time to explain it to my husband on the phone also. During the check in my daughter, who was at an intense dance class called and needed her inhaler. At that point I had decided i would have to do the check up another day. Mr. Taylor informed me he had a car I could use to go to my house get the inhaler and take it into town. Within a few minutes I was off. By the time I got back, everything had been done on my daughters car and it was being washed. I couldn't have been happier!!Not only did I not have an appointment that day, but I was a bit of "high maintenance" customer. Mr. Taylor made my morning and I got all the work done that was needed on the car!! Thanks Ronnie Taylor and Key Hyundai!!!

wendy

21 de jul. de 2012

Mr. Ronnie Taylor has provided excellent customer service to me and other cutomer today. I very please and satified.

Bruce

21 de jul. de 2012

Comfortable atmosphere, likeable personnel. Clean bathrooms. Television and coffee while I read.

Hyundai Obsessed

20 de jul. de 2012

Every last member in the service department works to their fullest potential and it shows! More specifically, Toni takes care of you and your car like it's her own. She is honest about all services and truly has your best interests in mind. This is my first purchased car and the sincere concern and intel that I receive from the service department makes me feel welcomed, informed and at ease.

Customer

19 de jul. de 2012

Keith Shami was the young man that worked on my vehicle. He performed an oil change, rotation of tires, checked all the fluid levels in my vehicle as well as fixing my exhaust system. My vehicle runs in excellent condition now and I thank him for taking the time to inspect everything. I would recommend this dealership to anyone and everyone for the excellent care they gave me. I would definitely take my vehicle back there from now on.

JackyNL

9 de jul. de 2012

Other dealerships can learn from Key Hyundai. Service is always quick and painless. They have a super friendly staff in the service department. Always go out of their way, they listen to what you need, and it is done before you know it!

Hyundai Fan

8 de jul. de 2012

In June of 2011, we were looking for a "first car" for our teenage daughter. After 2 months of test driving various makes and models all over the city...we ended up at Key Hyundai. The salesman was great. They really try to find out what your needs are before showing you any cars. It is a wonderful experience. You don't walk the lot and get "haggled" by people that don't care what you are looking for. We thought we were looking for a used car...but ended up buying TWO new vehicles...the Tucson for us, and the Elantra for the daughter. One year later...we are still in love with our cars. Not only that, but Key Hyundai continues to deliver. We have nothing but positive experiences from the Service side of the house. We deal exclusively with Ronnie Taylor...who is the best. :) Last week, we had scheduled a regular maintenance service on-line. We received confirmation and showed up with the car at the appointed time. They seemed to be extremely busy, however, when I went to check in, they could not find a record of the appointment. I offered to reschedule, however, Mr. Taylor said "no problem". They were apparently experiencing a glitch in the on-line system and working to correct that. He got the car in, got the service done, and the work was completed exactly when he said it would be done. We love the dealership...and we love the service department. We have recommended Key Hyundai to several people, and will continue to do so.

The JETS Hybrid

8 de jul. de 2012

My first service and during Tropical Storm was still excellent. Shuttle service excellent, the service manager even picked me up in his own car so I would not have to wait. Excellent.

Allen

12 de abr. de 2012

This is my second purchase from this dealership and both experiences were outstanding. Great price, prompt delivery, full explanation vehicle and its systems. Outstanding purchase experience.