Robert

17 de jul. de 2015

You did what you said you were going to do.You did it correctly.You did it in a timely manner.You were friendly.

Michael

16 de jul. de 2015

Recently took my vehicle in for 50,000 mile service. I already knew what was needed for the service and Keyser took care of it for me, plus recommended and additional service to be done. They provided me with a loaner vehicle and I picked up my vehicle the next day. Everything was done in a timely manner and I was satisfied with the work performed.

Salvatore

16 de jul. de 2015

I own a gmc and your Cadillac dealership took me in by a drive in with no oppointment my gmc is booked for 4 months I was in and out and had free refreshments And they washed my truck for waiting , your staff was friendly and courteous I give you 2 thumbs up

Shawn

15 de jul. de 2015

I came into the dealership early on a Saturday morning with no appointment. I was returning from a long trip with plans for another long trip on Monday. Had a noise in the front end which was diagnosed as a bad hub. They understood the urgency and were able to squeeze me into their already busy schedule.

Linda

14 de jul. de 2015

Dan, Assistant Service Manager, Terrance, Salesman and Rob, Finance Manager have gone above and beyond to accommodate my vehicle needs at every visit. All three are always ensuring that I receive the best top notch service in their respective areas of expertise, usually in a joint effort. They are the reason that I am a repeat Keyser Cadillac Client and will continue to be one. Thank you for asking.

Jeff

13 de jul. de 2015

Once again I am extremely satisfied with my service at the dealership. Adam takes great care of me going the extra mile to help. I had a rental he even helped me transfer my shopping bags!!! Dan was also very helpful. It was a pleasant experience I am extremely satisfied.

Shannon

13 de jul. de 2015

Time- i am able to get in and out in a timely manner- comfortable waiting room to get work done-

Jane

12 de jul. de 2015

How do you spell service? KEYSER CADILLACThe staff is knowledgeable, courteous and very professional.The upgrade to the service area check-in is welcoming and truly makes a nice impression.

Carol

8 de jul. de 2015

Brad Fryling was wonderful. He knew what was best for me and I felt comfortable immediatetly with him. I will refer all friends and family to him.

Nancy

7 de jul. de 2015

Catered to my specific needs. Allowed me to take my time and find the right car..went out of there way to find the right car. ..excellent salesman Steve kaprow. I have only bought my cars from Keyser Cadillac for the last,15 years and will continue to do so

Anne

4 de jul. de 2015

Intelligent well informed salesperson, Terrance. He knew the vehicle, explained its features and helped me to set up some options. Very pleased with the whole experience. Thanks Terrance!

Eugene

2 de jul. de 2015

This is our third Cadillac from Keyser. John and Mark Taggart came through with another great deal on our new car.

Marjory

1 de jul. de 2015

treated very well, time element was just over an hour. great timing for a oil change, tire rotation and inspection. car washwas a nice extra.

Denise

30 de jun. de 2015

Was able to get an appointment within days and pleasant courteous staff. The only downside was that there was no salesperson to answer question since everyone was in a sales meeting

Lauren

27 de jun. de 2015

Brought my car in for an oil change and possibly a tune up as per OnStar. I waited a little over an hour to hear my car was in great condition and since I waited so long for just an oil change, a $10 discount would be given. Adam was fantastic and provided great customer service. I left feeling like a valued customer.

Edward

25 de jun. de 2015

Very flexible in working with me on an issue regard the fob key hats off to Mr. Taggert great job!

John

23 de jun. de 2015

Came in for oil change, cracked nav. screen and computer reprogram.They completed oil change and programing while I waited and screen on order.Returned on programing without appt. Charlie took care of me, came outside and fixed problem and I was on my way.Very good, thankyou

Al

23 de jun. de 2015

I was in for a service appointment. The dealership is clean and comfortable, and all employees that I encountered were pleasant and seemed to enjoy their jobs and environment. A much better experience than when I get my service done at the local dealership in Niagara Falls, Canada.

Stephanie

19 de jun. de 2015

Paul was the ultimate gentleman and made this process great. Stacey was responsive and professional throughout the process. I was pleasantly surprised with dealing with Keyser and will recommend you to my colleagues.

Destry

17 de jun. de 2015

every thing went well all my problems with my car was taken care every one there was kind and courteous.

Jack

16 de jun. de 2015

The staff was courteous and knowledgeable.I was provided with a loaner car while my car was being repaired.They did a great job.

Michael

4 de jun. de 2015

I have been fortunate in receiving excellent service and courtesy from the Service Group at Keyser in the past, and expect no less, going forward. My appointment times are respected, and the staff is knowledgeable and efficient. My wait times are normally one hour in a pleasant waiting area. This is my second Cadillac CTS and I have never had a warranty issue to report in either the 012 or 04 models to date. Thank you GM and Keyser.

Jason

4 de jun. de 2015

1st time there, everyone was extremely friendly and helpful. Was overly impressed with the cleaness of the entire waiting area and surroundings. Adam who worked on my car was very professional and made me feel comfortable...five stars from me

John

3 de jun. de 2015

Had an engine issue that was identified by a TSB but for some reason my Vin # was not included. Dan Martin, Asst Svc Mgr worked with GM in my behalf and was able to gain support for warranty coverage for the majority of the expense.My thanks to Dan and the Keyser Service team. John Black

Dave

1 de jun. de 2015

I purchased a 2006 cts from a private individual whom purchased it from Keyser. I thought it would be a great auto. , my first Cadillac. As it turned out it is a " worn out can of worms" , a real money pit. So , Ryan and the technical people helped repair most everything to allow "my"cts to be rosdworthy. Thank you all!!

Marie

29 de may. de 2015

The service person was very polite and receptive. I only had to wait 30 minutes. I am very satisfied with Keyser Cadillac, I would never buy a car from any other dealer. Their sales personal and service personal are outstanding.

June

22 de may. de 2015

Work was completed within the stated timeframe. Service personnel checked for additional recall notices without me asking. Provided a ride home and pick-up when work was completed. The staff is very personable and helpful.

Edward

21 de may. de 2015

Very happy with the service department. They were able to fix the issue with the emissions quickly, and had my car back to me sooner than expected.

Sean

20 de may. de 2015

I really appreciated the loaner vehicle. It makes things much more convenient. Also, Dan from the service department is great to work with.

Kathleen

19 de may. de 2015

I was very pleased, they answered all my questions, they were professional and took care of all my car problems. My car is running perfectly and they also took it upon themselves to wash my care. They gave me best personal service I have ever had from a dealership.

Shanika

17 de may. de 2015

Pleasant Exceptional service!!! Adam & Ryan went above & beyond, I really appreciate them being helpful, knowledgable of there jobs. Great Job !! Adam

Michele

15 de may. de 2015

I had a problem with my gear shift in the car which made it unsafe to drive. Keyser met me early in the morning before normal service hours to put me in a rental vehicle so I could still attend my early morning meetings. They are great to work with!

Sharon

15 de may. de 2015

Your dealership is one of the BEST...I must tell you that I have worked in the Auto industry for 45 years and Keyser Cadillachas picked the best employees around.

Colleen

13 de may. de 2015

I had a great experience. Ryan was very helpful and communicated to me everything that was going on. He even filled out the rebate form for my tires, which was awesome of him. In the past I have had bad experiences going to a dealer(a different one) for service but this changed my opinion and I will absolutely be going back in the future, if needed.

Peggy

11 de may. de 2015

I appreciated the loaner car while my car was being serviced. It made life a lot easier. The staff was very helpful and kept me in the loop as my car was being worked on.

John

11 de may. de 2015

Great people and service. A no pressure, very friendly place to do business. They treat you like family. I will definitely be back.

Robert

9 de may. de 2015

I always have a pleasant visit. Keep up the great work and lovely environment , it's a pleasure doing business there.

Christian

7 de may. de 2015

After 9 (yes 9) visits to another service center, Ryan and your team was able to correct my CUE issue immediately. Thank you

Bradley

5 de may. de 2015

Service is top notch, sales team is very friendly and would recommend to any one looking for a new car

James

4 de may. de 2015

Our sales experience at Keyser was very enjoyable, our salesman Ray was very pleasant and knowledgeable and we will recommend the dealership and Ray to all of our friends.

Joseph

2 de may. de 2015

I have purchased many vehicles in my life time and I must admit that this was the best experience I have had. The General Manager. Sales associate, business manager and service department were superb to deal with. I would definitely return to this dealership in the future. Dr.Joseph Baudo.

John

1 de may. de 2015

Service was great ... and appreciated. I always ask for thesame person, Paul, to work on my car for years ... as he knowsmy vehicle and so happy with his work keeping my car in dependable working condition.

Anthony

30 de abr. de 2015

Always a successful experience since I have been dealing with your service department well over 10 years now so I truly speak from a record of past history.

John

30 de abr. de 2015

I never have an issue with Keyser. All the staff is great. My service tech Ryan Duschnik is excellent. Thank you.

Kevin

27 de abr. de 2015

service was very professional. facility was very clean.vehicle came back very clean inside and out as if no work had been done.happy with entire experience.

Keith

24 de abr. de 2015

Service dept handled my problems quickly without a problem but then again that is what I have come to expect from Keyser. Will be due for another new Cadillac next year (#9) and will see you then.

denisemigs

30 de mar. de 2015

I did not purchase my used vehicle through Keyser Cadillac however, due to several recalls, I took my car there for service. Everyone I had to deal with, from the person scheduling my appointment, to the service technician, to the shuttle driver, was exceptional. Thank you for a wonderful experience.

Lori T

28 de feb. de 2015

I recently had my car in for service and a NYS inspection. Besides that my grandson took my car snow boarding and got the driver's side floor soaked. A complete roll of paper towels didn't begin to clean up the mess. I told my service man Dan about the soaking wet floor and he got it cleaned up and completely dry! Keyser always seems to go above and beyond to please their customers! Keep up the good work!

Rochelle

2 de oct. de 2014

You too can own a smelly dirty car from Keyser Cadillac. I have a headache from the smell of my car. No new car smell here. The car has a mildew smell. I was told to expect delivery of the car Wed., then Thurs., then Fri. then Sat. The car was finally delivered Sun. four days and two hours later than expected. The car was not shipped directly to me as promised on a flatbed with no other vehicles. The coupe was covered in thick mud as if it had been driven off road. There was even mud on the roof. I am very concerned about how the car was handled and what this will mean for the future reliability of the car. I told the dealer my concerns and requested they supply the extended warranty as compensation for the way the car was not shipped as promised (shipped by less expensive mode than agreed) and because of the bad smell of the car that still persists even after airing the car out for five days. In addition I was concerned that the car was compromised by the way it had been handled. The dealer was unwilling to do anything but have the car cleaned. That would have been nice before I spent four hours trying to get the caked on mud off. I live in DE and we do not have a license plate in the front. Despite this the car came with a plate holder in the front which will cost $750 to repair according to a different dealer. Also, there are issues with the navigation system. I have never had such a poor buying experience. I regret buying the car from Keyser Cadillac.

Theodore

6 de jun. de 2014

the dealership did a excellent job with followup and peasing the customer. The best was the ride back and forth. the driver Lenard was very pelite. He was first class about the dealership and his employers. He promotes good businesship.

Robert

4 de jun. de 2014

Ryan greeted me quickly took my car and had it back to me in no time at all every body in the dealership is very cordial

Michael

3 de jun. de 2014

Brad Fryling is an outstanding rep and created the sale. I called in to find out how to replace a lost key and Brad found a way to sell me a new car before my lease is up.

Deborah

1 de jun. de 2014

Salesman (Paul Tiernan) very professional, knowledgable, patient, and got me the vehicle I wanted at a price that was reasonable.

Diana

20 de may. de 2014

in for service oil change and tire rotation, the only thing I would recommend is you cleaned the outside of the care, but no tire waxing or wiping on the inside. When I was in FL the dealership there did the whole car...

Carl

20 de may. de 2014

Ryan is so hospitable and upbeat. He makes it a joy to take your car in. My wife accompanied me this time and she said the Keyser people are a cut above everyone else. This was my first Cadillac at the age of 68. If need be, I will stretch my budget to make sure it won't be my last.

Nadine

20 de may. de 2014

As always, the employees of Keyser never misses an opportunity to give courteous, prompt and outstanding service. We greatly appreciate Keyser Cadillac and the service is what keeps us coming back.

June

19 de may. de 2014

Went in for an early oil change as I was driving to Florida. In addition to the oil change, my service person recommended tire rotation. He also noticed that my inspection was overdue and that I did not have my current registration sticker in the car. He took care of the additional items. Great job!

Maxine

19 de may. de 2014

First time I had to bring my car in for service and it was a great experience. Happy with my decision to switch to a Cadillac, as I felt safe in my ATS during this past winter. Then to have such a positive service experience it reinforced that I made the right decision.

John

17 de may. de 2014

Appointment was scheduled efficiently and the service was friendly and professional . All work was done properly and I recommend Keyser to all my friends. I for one will be back to buy my next Cadillac. I only hope Keyser Cadillac doesn't change---complete customer satisfaction is what puts them ahead of other dealers in the area.

James

16 de may. de 2014

Very professional with fast and courteous service. I was extremely satisfied with the service performed and their respect of my time.

Shane

15 de may. de 2014

I needed some work done on my car and I was able to get into a rental quickly and efficiently while they were able to fix everything.

Jemelie

15 de may. de 2014

The technician was very friendly and he listened to my concerns. They were able to take care of them and my car was also inspected. My wait time was very short and waiting was very pleasant. It was also nice that they hand washed my car for me too.

John

13 de may. de 2014

The service and sales departments are the best, they treat me like family. It is a pleasure to go there.

Jonathan

12 de may. de 2014

Always a pleasure - the servie department always goes the extra mile, especially in finding parts for my vintage Eldorado!

Richard

8 de may. de 2014

i was proptly waited on and my car was washed and oil changed and back in my possion in under 45 minutes. this pleased me. a follow up service call is next and i expect that too will be as smooth

Lorraine

6 de may. de 2014

Service rep went out of his way to take care of my car ASAP. He was pleasant, helpful,and willing to please!

Michael

3 de may. de 2014

My sales lady did an excellent job explaining all the features of the car that help Me enjoy the car more.

James

2 de may. de 2014

my car needed a state inspection. i was told that the machine tht printed the sticker was out of toner and the inspection was not possible. i drove out to Keyser from Hamburg to have this simple procedure done, only to be told that due to a lack of toner i couldnt be done.i will not come back keyser for the inspection

Patricia

2 de may. de 2014

I did not buy my previous cadillac from Keyser but all my service was performed at Keyser Adam was always there for me. That is what made me decided to buy from Keyser. What a refreshing dealership.Brad was an exceptional salesman - he never pressured me he only tried to help me make a decision and then he guided me through the process, what a trustworthy person that I will certainly do business with again.

Lynn

1 de may. de 2014

I am always taken care of at your dealership. ..I wouldn't go anywhere else. You guys always have available appointments that fit my schedule and have a car for me to drive.thank you.

Rubie

30 de abr. de 2014

My vehicle was leaking oil and had recently been serviced at the dealership for routine maintenance that included an oil change. Could this have been the result of poor workmanship? I don't know... Also, a mechanic was hostile and complaining to a service representative right in front of me which was disturbingly unprofessional. I was told my car would be ready by 2pm and they were 90 minutes late.

John

30 de abr. de 2014

Greg ,Ryan and Adam from service were all great in taking care of the problem and making sure I was Happy.They were all pleasent and i felt comfortable dealing with them all.

Judith

30 de abr. de 2014

serviced immediately upon arrival for routine oil change which was completed in about an hour. Tires were rotated and vehicle returned washed. Everyone was courteous.

Nancy

29 de abr. de 2014

My salesman Paul Tiernan picks up my car at my home so that it can be serviced at Keyser. The car is always properly serviced. Paul then returns the car to me at my home. Thank you for this wonderful treatment.

Tracey

28 de abr. de 2014

i had to wait a long time (more than 10 minutes) just to drop off my car for an inspection--too long! The service itself was fine but I object to the log jam just to drop off car--they knew I was coming--I made an appointment. Also, appointments are hard to get--and the website is not reflective of the true schedule of the service department and hasnt been for as long as I am a customer.

Tawnya

23 de abr. de 2014

My experience here was fantastic, it was a great experience my salesman Terrance was very helpful with each and everything I needed thank you.

Daniel

20 de abr. de 2014

I described my problem with the service writer, and they pretty much iced it at the service desk. I now have a new engine CPU and the car is finally running as it should. The car left me stranded three times in two weeks, and it was starting to get frustrating. Thanks for the great job........DD

Tina

18 de abr. de 2014

As always, excellent service from Keyser. Their service department is by far the best i have ever dealt with. They always make arrangements for a vehicle or a ride for me if my car is going to be in a while. They keep me well informed of any and all repairs and are prompt with its completion. I would recommend Keyser to anyone.

Patricia

18 de abr. de 2014

Work was completed in a timely manner. Staff was friendly, courteous, professional, knowledgeable about the car (2014 SRX), listened to my concerns, took time to ask questions

Lutitia

9 de abr. de 2014

The hospitality was great, they were concerned with my reason for coming. My car problem was taken care of efficiently.

Lynn

4 de abr. de 2014

Keyser service team is very professional and did a great job! They also helped us out with transportation...a very nice perk

Joe

3 de abr. de 2014

I have a 2014 CTS Vsport and had an issue since taking delivery that the cruise control never worked. It took several days but Keyser was able to escalate the issue to GM Technical Assistance and come up with a solution. I understand that I was probably one of the first ones to have this problem on a new model so I was willing to be patient. The staff and treatment I received at the dealership were excellent.

Sandra

3 de abr. de 2014

I enjoy my visit every time I enter Keyser Cadillac, Staff is friendly & knowledgeable, facility is clean & comfortable. Great Service & a FREE WASH! Thanks :-)

Ray

3 de abr. de 2014

Excellent experience. I was able to get the car I wanted at a price I can live with. I will definitely be back. Terrific people and dealership.

Thomas

3 de abr. de 2014

I was pleased with the service and attention offered to me at Keyser. I look forward to years of continued good service.

Charles

2 de abr. de 2014

Ray Giaraffa worked with us on the purchase of our 2014 ATS Cadillac. His professionalism and courteous manner made our lease experience very pleasurable. He provided every opportunity and incentive package for us to be sure that we were able to lease this vehicle with a payment that was suitable for us. Ray's favorite saying was "So when do you want to pick it up".The whole management staff made us feel very comfortable with no pressure to lease the vehicle.We will continue to lease our future vehicles with Keyser Cadillac and Ray.

Richard

28 de mar. de 2014

There was an issue with one of the tires and I called and they saw me immediately. Pleasant, courteous, & efficient.

Nellie

28 de mar. de 2014

Ryan was very aware my car needs and request for quote for the repairs in advance. Thanks to Rayan for being so custom friendly.

Debra

27 de mar. de 2014

My problem was taken care of very efficiently. Your staff is wonderful. The part needed to fix my car was obtained over night and they were able to install it the day of myn second appointment. I was kept informed about the progress and when the download took longer than expected i was provided with a loaner car. All in all a very good experience. Thanks so much!

Willie

25 de mar. de 2014

Very courteous friendly and truly great service as always! I was especially surprised and made extremely happy when I was offered a loner vehicle while my car was held for repair work. to my amazement I was given a brand new 2014 CTS and was allowed to keep it for an additional day due to inclement weather. The car was a dream machine! Keyser Rocks!

Milton

21 de mar. de 2014

I went for some service work and they took care of everything. They were friendly and offered transportation home while the car was worked on. Great customer service.

Gregory

19 de mar. de 2014

drop off day before, service called in the morning with question on problems understood issues car was ready when promised.

Joseph

18 de mar. de 2014

I came in with a tire problem without an appointment and the took care of me in a timely manner.

Stephanie

14 de mar. de 2014

The team at Keyser works hard to ensure that your vehicles are fixed in a timely fashion. Their communication with the customers is also excellent.

Pat

14 de mar. de 2014

Your dealership is the best dealership I have ever worked with in regards to customer service in your service department. I did not buy my car from you, but with the impression the service department had made on me I will certainly buy my next car from you.

John

14 de mar. de 2014

All staff afforded me great service from sales to the service department. Appointment was taken on time and all work requested was performed to my expectation. ( washing the car was a nice touch--appreciated it)

William

13 de mar. de 2014

came in with no appointment for an oil change and rather then send me packing everybody was extremely helpful. Sales gave me two brochures on new CTS as I am coming out of my lease soon and spent time with me discussing all of the changes to the car.

Tracey

10 de mar. de 2014

making the appointment for service was more of a hassle than usual, although the service itself was good as always. The website with appointment times and dates is WRONG and maybe most Cadillac owners are older and don't work, but I do and making a service appointment has become more of a hassle than I want to endure. I want to call, make an appointment within a few days, come in and wait for my car and get on with life. I couldnt do that this time, and I almost just went somewhere else for service. I dont live very close to the dealership and I work about 10 miles away. I may think twice about this issue when it comes to my next purchase of a vehicle when this lease is up. I need it to be easier!

Jeanne

8 de mar. de 2014

Excellent service from Dan Martin, Service Consultant and themechanics at Keyser. As always, I will continue to service myCadillacs only at Keyser.

James

6 de mar. de 2014

Ryan in service was excellent. He went the extra mile. Picked the car up in the morning at my work and returned it fixed by 5pm. Much appreciated. Thank you Ryan! Dr. Burdick

Ted

6 de mar. de 2014

I was asked if they could take a little extra time to wash my car. That was really appreciated. Also at the last minute I asked about nitrogen in the tires and was given a solid reason why it can be a good thing. I did it. Very happy with everything.

Linda

6 de mar. de 2014

The car was inspected in a timely manner, all employees were friendly and helpful. Making the appointment was easy and convenient.

Raymond

3 de mar. de 2014

Terrance and Rob are always very customer focused, willing to take the time to answer questions and provide key input to help us in our decision making process. They make you feel good about dealing with your dealership.

Tony

1 de mar. de 2014

This has been the 3rd time I have used your dealership for warranty work and Ryan in the service department has handled my vehicle concerns with exceptional care. The process has been very smooth and the gentleman who assisted me with the loaner vehicle was great as well. He showed me all the features and options of the vehicle before driving off so I was fully comfortable driving the vehicle. Once completed my vehicle was waiting for me at the door when I arrived, clean and ready to go. I do highly appreciate the efficiency in which my vehicle was being taken care of. I was informed throughout the process and couldn't ask for more.

Mercedes

28 de feb. de 2014

The guys at the service shop are always pleasant and eager to serve. My husband and I are both 2013 Cadillac owners and appreciate that very much! TY the Barbers

Gregory

25 de feb. de 2014

I can't say enough about how kindly I have been treated by the young man in the Service Department each time I bring in my car.

Stacey

25 de feb. de 2014

Great customer service, very efficient and the service I receive everytime I go there is exceptional. I highly recommended everyone to go to Keysar Cadillac!!

James

24 de feb. de 2014

Staff is always professional and courteous, Service is excellent and I'm glad I choose to buy my SRX from Keyser

Shane

18 de feb. de 2014

Came in for a routine oil change. The staff was very pleasant to deal with. The building is nice and very clean so I don't mind coming in and waiting for service work to get done. I am on my 6th Cadillac in a row and wouldn't go anywhere else.

Robert

14 de feb. de 2014

The tire rotation was fine, although something I could do myself. Very dissatisfied that the actual service item was not fixed.

David

12 de feb. de 2014

Three hours for a vehicle inspection and new tires seems like too long to wait when I had an appointment.

Carole

12 de feb. de 2014

Very satisfied with the findings of my problem being resolved by Keyser Cadillac's mechanic. Received quick response from the mechanic. Thank you!

Bernetta

12 de feb. de 2014

The Service Department Staff is very professional and keeps you well informed while waiting for your car to be serviced.

Peter

7 de feb. de 2014

Always pleasant staff and sales people (Ray G.) to chat with. Everything handled with courtesy, attractive surroundings and comfortable customer waiting area.

John

3 de feb. de 2014

Wonderful experience. Steve Kaprow was a pleasure to work with once again. Third cadillac purchased from him. Showroom renovations are first class. I'll be back!

Mark

1 de feb. de 2014

The Service was very good at Keyser Cadillac I would strongly recommend the dealership for their shuttle service, timely service appointments and free car wash .

Maryjane

31 de ene. de 2014

I must commend the shuttle service. I arrived at 7:45 for my appointment and by 8:30 I was at my work place in downtown Buffalo. The driver was very courtesy and was a pleasure to talk to on my way to work.

Patricia

28 de ene. de 2014

Great service. I explained the problem - was told if part was there I could wait and be done within half an hour. Part was there and I left 20 minutes later. I was thrilled! Great people, technicians - personable, friendly, professional!!!

Ronald

28 de ene. de 2014

I was greeted and treated like an old friend.I was there for a simple oil change and tire rot., and it was a great experience.

Richard

27 de ene. de 2014

very appreciative of the shuttle service. as i live in lockport i was worried, but was put at ease by your staff and was treated well

Todd

22 de ene. de 2014

Dan, my service writer was efficient and informative throughout, and took the time to listen to my concerns and relay them effectively to the tech. Transportation to and from my home, while service was performed, was offered and provided quickly. Overall a good experience.

Dawn

22 de ene. de 2014

I needed to have some routine work done on my car and Ryan was extrememly helpful and I will continue to do business with Keyser because of the amazing people at the dealership!

James

22 de ene. de 2014

I wanted to move to the Cadillac brand after much thought and am very pleased with the ATS so far. My sales person was extremely helpful, knowledgeable and was able to tailor his "selling/service" to accommodate the many questions and requests I made of him to great satisfaction. The finance process was painless......I am one of your new, happy customers!

Ronke

11 de ene. de 2014

I was unable to open the driver side door of my 2011 Cadillac CTS on Monday, December 23, 2013. I discovered this in the evening, I called the dealership and due to the holiday there were closed for Christmas Eve and Christmas Day. The service rep gave me the first available appointment on Thursday, December 26, 2013. I dropped the car off and received a ride from the shuttle service to work.

C

31 de dic. de 2013

My salesman, Steve Kaprow, is a gem. He listened to everything I asked for, found me the car with the options I needed and explained everything thoroughly to me on delivery day. He even helped me a second time in my vehicle when I had additional questions! Thanks, Steve!

Jane

28 de dic. de 2013

The customer service area is welcoming. The staff, as always, greets you with a smile or even my name. They always make you feel like you come first.

Mickey1

20 de nov. de 2013

I have leased three vehicles from Keyser Cadillac and I am very happy with the experience. The sales staff conducted themselves in a very friendly and professional manner. No gimmicks, no games!

Jenn J

3 de oct. de 2013

Terrance was extremely helpful and not pushy at all. he was great to work with. answered all of my questions i had and helped me get into a great lease. Ray was also very helpful and made me feel confident about leasing.

KENT

11 de sep. de 2013

I had a noise that I couldn't identify. Service had it diagnosed and fixed (wheel brg) and I was on my way in less than two hours

Jane

31 de ago. de 2013

I had called Keyser on Wed. Aug. 28th to make an appointment for my annual auto inspection. I explained to the service department that my inspection expires in August 2013. I marked my calendar for Fri. Aug. 30th at 11:30 a.m. When I came into the dealership for my appointment on Aug. 30th, the service department had my appointment listed for Tues. Sept. 3rd. The service department should be applauded for handling an awkward situation with a customer in such a professional and courteous manner. They made arrangements to inspect my car on Fri. Aug. 30 as soon as I arrived. Kudos to Keyser Cadillac!

Geno

30 de ago. de 2013

My wife took the car in to have the brakes checked before a long road trip because there was some steering wheel vibration and some noise from the brakes. They replaced the rotors and the vibration is gone.

Pat Wolski

20 de ago. de 2013

This dealership is remarkable - I will never buy a Cadillac from anyone else. Adam in the service department is Mr. Customer Service. Mark the Sales Manager makes sure he connects with his customers. Why would you go to another dealership???

Jim in Orchard Park

13 de ago. de 2013

Purchased the new ATS from Brad and he made it a very easy and enjoyable process with no pressure at all. He worked for me and got me a great monthly payment. I hate buying new cars, but I would go back and see Brad again for my next car. I recommend seeing him if your in the market for a new Cadillac, go see Brad.

Cadillac owner

31 de jul. de 2013

Positive experience with every person, very professional and courteous.

Linda Ciccia

2 de may. de 2013

As always, Jack did everything for me. Sign a few papers and walk out with a new car. Where else can you do this? Appreciate all their great service and friendship.

JohnK

25 de abr. de 2013

Glenn at Keyser is always a pleasure to deal with. He and his staff are the best. I have to say that after dealing with many dealers over the years, Keyser is by far the best experience I have had.

MARK & MARLA L.

5 de abr. de 2013

NO HASSLE SALES AND INCREDIBLE SERVICE DEPARTMENT MAKE THE CAR BUYING AND SERVICING EXPERIENCE 5 DIAMONDS GREAT !