Michael Varner

28 de ene. de 2016

They where fast and curtious now issue love them I recomend you check them out I sent my boy there and they work great with him too

James Beard

25 de ene. de 2016

the car has vibration in transmission , we were basically told that's how its made .

Dwayne Lynch

25 de ene. de 2016

It was a great experience, didn't even have to wait. Very friendly and went over everything that was being done. You just can't ask for better service then that. Thanks Key Stone Ford

Fred Myers

25 de ene. de 2016

The 2006 Ford Ranger I brought in for service was completed on time, even though, the dealership tried to contact me and I didn't respond to the voice message until late that evening. The following day, Tracey completed the service of 4 new tires, recall update and oil and filter change. I was assured by Tracey that the vehicle would be completed on time.

George Sweitzer

21 de ene. de 2016

I leased a 2015 Ford Focus, this is the first time I leased a car. The staff was very helpful, to me in making the decision on this purchase. Thank you so much.

Curtis Thomas

13 de ene. de 2016

Randy Hess and the rest of the staff at Keystone were a pleasure to deal with. I love my car and the employees services! I have already recommended 3 co-workers to check out Keystone Ford if they are looking for a vehicle. Thanks again, Bobbie Jo and Curtis Thomas

Ronald Geedy Jr

12 de ene. de 2016

I got A Ford Focus and I just half to say everyone I delt with was simply awesome. My wife is in the market for A new car,and you can bet we will be there this Sat.the 16 to see what we can work out. You are truly A great dealership thank you so much for taking the time to set and talk with me about my options

Suzanne Thierry

8 de ene. de 2016

The service was excellent. Becky Taylor did a great job, too!

Jenna Mowen

7 de ene. de 2016

My new Edge is the 8th vehicle we have purchased from Keystone Ford. We are treated like friends and not a customer and Becky and Casey always work with us to get us the best deal. We will continue to be Keystone Ford customers.

Suzanne Thierry

7 de ene. de 2016

The process was easy and the assistance excellent. I hope that suffices for 50 characters.

Sally Polvich

6 de ene. de 2016

WE DID NOT INTEND TO BUY A CAR JUST LOOK AND DECIDE WHAT WE MIGHT LIKE. WE WOULD HAVE GONE TO BLAIRSVILLE, PA TO BUY SINCE IT WAS CLOSER TO OUR HOME. MARK BROWN SHOWED US THE CAR WE REALLY LIKED AND HELPED ME CHOSE THE COLOR BEST FOR ME. WE LOVE THE CAR AS IT IS QUIET RUNNING, EASY ON GAS, COMFORTABLE AND EXACTLY THE CAR WE WANTED. WE INTEND TO RETURN TO THE DEALERSHIP TO MAINTAIN OUR CAR AND TO BUY ANOTHER CAR IF AND WHEN WE DECIDE TO BUY SALLY POVLICH

Deborah Smith

5 de ene. de 2016

I bought a Pontiac Sunfire a few years ago. It ran well and the team at Keystone Ford helped with all my needs while I had that car. When I determined that I needed to trade that Sunfire in on a newer vehicle that was 4 wheel drive and gets good gas mileage due to my need to drive to Harrisburg daily for work no matter the weather, the team again was there to help and found me the perfect vehicle. When there was a problem with that used vehicle they fixed it no questions and set me up in a rental car so I could still get to work. To make a long story short I'm very satisfied with the service I've received at Keystone Ford and recommend you to all who ask! Thank You

Jeffery Perry

5 de ene. de 2016

The service was fine but I do have one suggestion. As far as the Owner Advantage Rewards... Someone should at least ask if I would like to use them during that particular visit. I have rewards to redeem but forgot till I got home. Had I been asked, I would have used them.

Steven Huth

31 de dic. de 2015

Ford 150 ... Exceptional service ..everyone was great...

Donna Wagaman

27 de dic. de 2015

Upgraded to a 2016 Ford Escape. My 2005 Escape held up very well over the past ten years.hoping to get the same reliability from my 2016. My salesman Jim took time to explain the features of my new car and helped sync up my phone for handfree use.

Richard Herren

25 de dic. de 2015

I bought a 2010 Jeep Liberty and noticed within two weeks that the muffler needed repair. When I took it in for service, they would not fix it for the reason they gave it did not need replacing. When it went in for inspection, I was told the muffler would need replacing at my cost of $150.00. They also never followed up on the sale of the vehicle to see if everything was satisfactory.

Rick Keller

24 de dic. de 2015

Friendly staff; Spent as much time as I needed to finalize the deal

Robert Brown

22 de dic. de 2015

2015 Ford Edge everything was just great, Mark Brown did a very good job, As did everybody I talk to.

Bernard Garland

22 de dic. de 2015

My experience at Keystone Ford was excellent, do not press me for more

Joe Betts

15 de dic. de 2015

I had my car in for oil change and replacement of serpentine belt. The work was done right and quick. The oil change cost is less then the quick lube. I will be back, Thank you.!!

Stacy Junkins

12 de dic. de 2015

Everyone was very helpful in the service department. This was my first visit, and I will be sure to come back.

Lisa Saucier

10 de dic. de 2015

EVERYONE WAS VERY NICE AND FRIENDLY. RICK EXPLAINED ABOUT THE CAR AND ITS FEATURES DURING THE TEST DRIVE. MY 2014 ESCAPE WAS DETAILED BEFORE I TOOK IT HOME. PHIL HELPED MY GRANDSON AND I WITH THE SYNC PROSCESS AND SHOWED ME HOW TO USE THE DASHBOARD. 2 WEEKS LATER THE TIRE PRESSURE ALARMED AND THE NICE YOUNG MAN IN SERVICE DEPARTMENT BUT AIR IN MY TIRES FOR ME. VERY PLEASANT EXPERIENCE. THANK YOU

Eva Tosten

8 de dic. de 2015

Service was good but wait time was a little longer then estimated. Could have been due to the appointment in front of ours.

Sean Ohare

7 de dic. de 2015

Great service as always on my f-150 so I keep coming back as a result.

David Bowman

6 de dic. de 2015

A very professional experience. Excellent service with a very positive customer oriented staff.

Keith Quimbach

2 de dic. de 2015

Excelent service.Quick oil change and a new wiper blade.

Arely Pedraza

30 de nov. de 2015

Becky was really helpful and friendly. great customer service provided.

Fred Myers

30 de nov. de 2015

I always have a good experience at Keystone Ford. Darian in Service always greets me with a smile and a complete explanation of what was done and what will need to be done in the immediate future.

Thomas Westermann

26 de nov. de 2015

I was there in the service department getting an oil change for my "old" (2014) F-150 when I ran into Clint in the lot. We got to talking and he worked with the sales manager to create a deal I couldn't pass up..

Caleb Nwosu

26 de nov. de 2015

Everything went smoothly and quickly. My only regret was allowing myself to be talked into accepting additional warranty coverage I knew I didn't need.

Wendy Haugh

24 de nov. de 2015

Was a quick decision on my part to buy a new vehicle, but went to the the right place! Great sales staff and management team. No haggling, up front pricing, stand by their word and do what ever they can to make a deal happen.

Douglas Shields

20 de nov. de 2015

Had a good experience with friendly courtesy group of guys. The only problem I had was when I picked up my vehicle from service it smelled like a mechanic was in the vehicle, had a grease type of smell. Other then that was good!!Thanks

Michael Parks

15 de nov. de 2015

This is my second vehicle purchased from Keystone Ford and this was its first service. I am always satisfied with the service provided and the staff is always helpful. Thank you, Keystone Ford.

Lois Billings

14 de nov. de 2015

Frank Blood is a great salesperson and was very helpful in my choosing Keystone Ford as my choice to purchase my Ford Focus.

Cindy Mosher

14 de nov. de 2015

A year and a half ago my husband traded a Ford Focus he bought elsewhere in at Keystone Ford for a newer model of the same. When it was time to replace my car, we made Keystone Ford our first stop. We never had to go elsewhere.

Anthony Costa

9 de nov. de 2015

Good service. Easy transaction. Frank Blood is a great salesman. Personable. Very pleased.

Dwayne Lynch

8 de nov. de 2015

Very great friendly place, excellent service and a place where you guys make people feel right at home. So keep up the good work. Thanks a million Dwayne Lynch

Dennis Null

6 de nov. de 2015

1) I asked Bill to run my loan thru Corning CU but didn't. Now I have to refinance after I get my payment book & loan payoff.2) The vin got messed up on the paperwork. It happens! Had to stop back to sign again. No prob!3) I was in the right place at the right time to get a great truck that lots of others would have snatched up.

Lynn Hospelhorn

6 de nov. de 2015

Service was very good. Darion is great. You are lucky to have him.Only complaint, you never top off the fluids even though you say you do.

Cindy Poe

3 de nov. de 2015

Clint and Casey were very helpful in answering all of my questions. Everyone is very friendly and want to sell you a car without pressure.

Nancy Dunn

3 de nov. de 2015

Becky Hale was very friendly and efficient. She reviewed what was to be done to my F-150 and later brought to my attention that the air filter needed to be replaced. Payment of the bill at the check in area is much better.

Angelia Miller

2 de nov. de 2015

Scheduling should not have scheduled me for the repair work on a Saturday so I am told, but the staff worked with the situation and got the needed work done. Took a bit longer to work it in. Tech could have made sure the back set was latched correctly. As I stopped at a red light on s slight downward hill everything in the truck slid forward and created a mess.

Luz Gomez

1 de nov. de 2015

buyused subaru car, the services was very good i left the place happy and yes i will refer a family member or frend to chambersburg ford

Shelby Fleck

30 de oct. de 2015

I bought two 2015 Ford Edge's about a month or so apart and was very pleased with the service and the staff both times.

Walter Harader

30 de oct. de 2015

Very courteous, excellent service. Very speedy and attention to detail.

Patrick Hevener

27 de oct. de 2015

I purchased a 2011 Ford Escape , Frank Blood was are sales associate

Keith Buggy

22 de oct. de 2015

The service was great and the team at Keystone Ford were fast, friendly, and pro. I'm glad this team is not only taking care of my car but the show that they care about me as a person not just a customer. Thanks Frank Blood for hooking me up with not just a great car but a great team of pro's at Keystone ford. I love your adds Clayton Black.

Brenda Rotz

21 de oct. de 2015

Mike was the salesman with us,who helped get us what we wanted. Phil was also very knowledgeable about how the gadgets worked in the 2015 Edge.

Chris Lawson

21 de oct. de 2015

I had my 2013 F150 in for service and some warranty work done about 2 weeks ago. I was very impressed with the way Darrin handled getting me in and out in a reasonable about time. I drive about 60 miles to keystone Ford and have nealt with many Service Departments in my past years and I think Keystone Ford is one of the best I have come across. It is worth the drive. Also Jim Ridenhour who I brought my F150 from and the rest of your personel always greet me while I'am waiting for my vehicle to be completed. Hats off to Keystone !!!!!!!!!!!. Thank You

Arthur George

21 de oct. de 2015

Frank Blood was extremely helpful in providing answers to all the questions my wife and I had regarding the 2016 Fusion and the difference in models available. He also was extremely knowledgeable about all the different techno gadgets with the Fusion, having bought one himself. Which was one reason we chose the Fusion, was his enthusiasm of owning one. So far we are completely satisfied with our Fusion and the service Keystone Ford has provided. It was a no-pressure zone.

Fred Myers

16 de oct. de 2015

I am always pleased with Service Manager, Darian. He is very pleasant to talk too.

Ronald Cosner

12 de oct. de 2015

We bought a 2016 Ford Explorer at Keystone. Our experience was very pleasant. The Keystone staff was friendly and extremely helpful. Sean was a professional, well-versed salesman without the 'fast talk' or pressure. Thanks, Sean. Phil, we appreciated your help and for assuring us that you could be available for questions we might have as we learn more about our new vehicle.

Katherine Gracey

8 de oct. de 2015

2015 Ford F150, service was excellant, Mr. Blood and Mr. Hunt was extremely helpful and went the extra mile!

Bruce Longenecker

7 de oct. de 2015

This event started when looking at an Expedition while service was checking a problem of our 2011 Explorer. A part needed was ordered to complete the service the next day. The "loaner car" from Enterprise happened to be a 2015 Expedition. We liked it, so when returning to Keystone we were anxious to talk with sales about a trade. The numbers came together and made the deal. Sales staff were excellent, but as the financial papers were being signed, suddenly we were selecting an option of an extended warranty (without any mention of various plans available). In fact, it almost seemed like they were "included" in the agreed price. (NOT SO) I returned the next day to modify the warranty plan. We are enjoying the Expedition and have been happy with the service department in the past four years with the Explorer.

Kristin Hayes

5 de oct. de 2015

I went in with my beat up , beat down Jeep Wrangler and Russ and Sam we both so wonderful and accomidating to my needs and put me into my new car that I love so much!! Wonderful customer service and family like atmosphere ! Thanks for everything, Kristin Hayes

Valued Customer Rotz Turf Renovation

4 de oct. de 2015

The service dept. did the best they could but, had the vehicle for two months waiting on parts. Now we have had the vehicle back three weeks, weather turned cold and it seems we have no heat! will be calling Monday morning about the issue!

Thomas Diehl

28 de sep. de 2015

The Ford Edge I purchased is a joy to drive. Frank Flood did a GREAT job of answering my questions and going beyond with help and advice. The whole staff that helped me were tremendous.

Walter Klenzing

20 de sep. de 2015

Everyone was very helpful with my purchase of '16 Escape. Becky, Phil and all staff members were pleasant and helpful.

Malcolm Mcnett

16 de sep. de 2015

Went to Keystone Ford for vehicle service. I purchased "The Works" service for my 2013 Ford Fusion. I was greeted by MJ who was very friendly and got the processed started, he advised me that the process would take appox. 1 hour to complete. In one hour Ms Becky Hale and MJ came to the waiting area and went over the services provided and I was on my way.Fast, efficient and great customer service.

Mark Brown

16 de sep. de 2015

Clayton,I want to thank you for the care you have taken to hand pick the heart of your Dealership "the People".You and I know we cant make everyone happy but From Bonny"s and my experience, form the sales force to the Service department they are top notch.They have the customer best interest at the for front. From my years of working in dealerships starting in the wash bay moving up to Manager this is something I have seen leaving the dealerships across the country We are happy to have this kind of service right at our front door. Thanks again Mark "Doc" & Bonny Brown

Jeremy Barnes

9 de sep. de 2015

I bought a 2015 Ford F-150 and was very happy about my experience. The staff took time to make sure the truck had all the essential items I wanted on my new purchase.

Joseph Brett

9 de sep. de 2015

I decided to check into leasing a 2016 Escape SE. This is my 4th one and I love it. I now have the model with the 2.0 engine. Much more HP and the EPA is about the same. Mike and Casey provided great customer service and 3 hours later I was driving home in my new vehicle. As always, Mike followed up the following day with a courtesy call. Once again thank you both for your exceptional service.

Diane Kemp

2 de sep. de 2015

My experience is always good at Keystone Ford. I live in Virginia and brought my car in Pennsylvania and I have been coming all the way to Keystone because of the helpful experience. They do good maintenance and I can tell when I drive off that my car feels better!Thank You!

Dennis Gelwicks

18 de ago. de 2015

The staff was really helpful and asking me get into a vehicle. I just wish it was a newer vehicle and in a little bit better shape.

Tina Young

18 de ago. de 2015

We bought a 2015 Ford Escape.Our salesman Clint was great! He was very helpful & made our car buying experience enjoyable.

Jeffrey Summers

18 de ago. de 2015

I PURCHASED A 2016 FUSION SE -THE SERVICE WAS GREAT AND VERY FRIENDLY AND COURTEOUS AND HELPFUL WITHMY PURCHASE- THE STAFF WAS VERY HELPFUL-SEAN CLEAVER WAS NICE TO DEAL WITH-

Me

12 de ago. de 2015

I have a Ford Explorer and took it in for an upgrade to the audio system and an oil change. The work was completed in a timely fashion, and the service was excellent.

Valued Customer Patriot Federal Credit Union

12 de ago. de 2015

Ford Edge. Excellent service. Staff was very professional.

EC

10 de ago. de 2015

Purchased a Toyota RAV4, staff was extremely friendly and helpful!

Tamara Covert

9 de ago. de 2015

Everyone was very helpful and courteous. Being shuffled from sales to finance caused quite a wait.

Cameron Knotts

7 de ago. de 2015

Parking lot for customers is getting very crowded with expanding business. Possibly pave the gravel lot and section off for more negotiable parking. Overall very happy with Keystone Ford and the staff!

Brett Mcintyre

3 de ago. de 2015

Mj unger sold me my 2015 f350 platinum and met all my expectations as a salesman and any questions I had he answered or found the answer for. I would recommend him and keystone ford to others thanks Brett McIntyre

Bob Eland

1 de ago. de 2015

fast reliable service by all your service employees

Gregory Myers

1 de ago. de 2015

I brought home the sweetest 2015 F 150. It is BY FAR the sweetest vehicle I've ever purchased! Only after...I had one of the best experiences from the time I pulled in the lot and met while I was getting out of my 2012 F 150, and leaving with my new F 150. The staff was willing to come within my comfort zone and made everything work! Thank you, Thank you...Thank you!

David Goldstein

22 de jul. de 2015

Service was performed professionally and quickly. Staff was responsive to questions asked.

Malcolm Mcnett

21 de jul. de 2015

Went to dealer for a "recall" on a steering bolt issue. Dealer completed job within 90 minutes. Staff was great!

Debra Pitsnogle

21 de jul. de 2015

Around Christmas time 2014 I purchased a 2009 Ford Focus that I saw on-line at the Dealership site. (Keystone Ford) Love it! Has everything I wanted and more. Went to the dealership in Chambersburg to see it. The Sales staff was very helpful in working with me to get the price that I needed and could afford. They were very friendly and professional. Even had painted a few nicks and scrapes to make the car look brand new !!! Just had my first, free, oil change. Went in the morning and was completed within the hour. Great service! Really do love the car and Keystone Ford!!!

Chris Lawson

20 de jul. de 2015

I only had my F150 serviced twice at Keystone Ford since i bought it there, but both times the service has been great. Also Jim Ridenour and Kim Fox both took time to speak with me while I was waiting. You have a great crew working for you.

Michael Whitley

20 de jul. de 2015

Service personnel were very friendly and knowledgeable of what my needs were.

Thomas Wagner

15 de jul. de 2015

Tried filling t hh is survey out severak times and it wint send. Im done with it.

Robert Mcellroy

23 de jun. de 2015

I was well pleased with the friendliness of the service person who processed my servicing and inspection request and her willingness to answer my questions and concerns.

Seth Wiles

22 de jun. de 2015

Bought an 05 toyota camry, Clint was fantastic, made the experience one of the best buying experience I've ever had!

James Allen

16 de jun. de 2015

By my watch . From the time I entered the service area to the time I exited that same door.Was 36 minutes . The young man Darian was good also ....Positive ...up beat ...and had me in and out in a timely manor.

John Fabian

16 de jun. de 2015

always great service. always exceed my expectations.

Allen Lowery

16 de jun. de 2015

2014 Ford fiesta.service thus far has exceeded expectations.staff is always polite and helpful. Definitely recommend.

Gary Rosenberry

10 de jun. de 2015

My daughter-in-law dropped it off and picked it up didn't get home till Tuesday afternoon job looks great.

Michael Whitley

9 de jun. de 2015

Timing and courteousness were both excellent. The price was what I thought it would be.

David Horsh

7 de jun. de 2015

Bought my Focus there and have always been taken care of when something has needed taken care of. Staff have always been helpful and kind

Madison Summers

5 de jun. de 2015

I purchased a 2015 Ford Fusion that I built and ordered. The service was excellent, and I knew that they really cared about my wants. They taught me all about my new vehicle before I left the lot. They helped me through my first experience of purchasing a vehicle. All of the staff was friendly, helpful, and very welcoming. I especially want to thank the Sales Manager Casey, as well as Mike Fabrizio. Thank you for making my purchase one I will not forget!

Darlene Teach

5 de jun. de 2015

Everyone at Chambersburg Ford is always very helpful and friendly.

Harold Conway

4 de jun. de 2015

I Purchased a 2013 Ford Fusion. I recently had a issue with a a rust spot forming on the hood of my car.Went to Keystone Ford in Chambersburg, PA. and pointed it out. They set up the repair work and provided me with a rental car. Had the car fixed and returned to me in 2 days. They did a great job. I would recommend Keystone Ford to all my friends. I am definitely a Keystone Ford satisfied customer.

Valued Customer Patriot Federal Credit Union

29 de may. de 2015

Ford Edge. Definitely all-star service! Facilities second to none!

Keith Buggy

28 de may. de 2015

Frank Blood and the team at Keystone Ford are the best.

Kathy Doyle

27 de may. de 2015

2015 Ford Escape SEDo to prior experience we returned to the dealership for our vehicle needs. Everyone was courteous, helpful and worked with us to achieve and meet all aspects of our vehicle purchase.

Michael Mornhinveg

24 de may. de 2015

We purchased a used Scion xB. Our purchase experience was great however the delivery was not! We purchased this vehicle for our 16 yr old son, it was a very exciting time for him and us as parents. When we arrived at the dealership to take delivery we found the vehicle parked out front with very little gas and not detailed as promised. The gas was really not a big concern however when we asked about the detail, we were told that because we got such a good deal on the vehicle, it would not be cleaned. extremely disappointing to say the least! Our son drove home his first car, from his first buying experience, frustrated and upset that his new car was covered in pollen and road dirt. I think anyone would agree, not the best way to send off a potential future buyer!

Kathy Wheeler

19 de may. de 2015

Services hAve been exceptional. Didn't buy from keystone friend at another dealer sold me my edge. If you had had one I would have gotten it from you.

Scott Kane

14 de may. de 2015

Our Old Escape 2001, gave out on us. We had it for eleven years,We had over 200,000 miles on it. We've had great Maintanance Service from Keystone Ford. I would call in, and service would provide mechanical service at a desent price. Over this past weekend, Our Old Escape said, I can't go any more, so I called for a tow to Keystone Ford and we knew the transmission gave out. So Monday morning, I called in and said that my wife was coming in for a new or used Escape. The Style of the Escape, the way it functions on the road, and the great maintenance Keystone Ford has we couldn't go wrong. She saw the Used 2012 Ford Escape that we have now, on line, and said to the sales rep. I want that car. So we proceed to buy the car, and we took a road trip out after we bought the car. We were very happy with the new car, it was quiet, the air conditioning was excellent, Never knew what a mood roof was until we used it. However, there was a couple things that we were not happy with, there was a braking problem, and we brought it back and service took care of it right away. Car seems to be braking better. The second problem was there was only one key, The only way for us to get another key, is for me to buy another key. So, we are getting by with one key for now.

Patrick Cuffe

13 de may. de 2015

It was an excellent salesperson. Everyone was very helpful. The only thing we are having trouble with is Everytime we use remote to open car the car alarm goes off and no manual. But other than that the experience was wonderful and would recommend you to other people.

Valued Customer Robinson'S Body Shop

12 de may. de 2015

Rich, Mark and Tracy in service are always willing and able to help, Always going above and beyond. It is very easy to work with them.

Sharon Castle

11 de may. de 2015

Went for PA inspection. Took about an hour and was treated very well.

Lori

9 de may. de 2015

Ford Explorer, excellent service, very helpful and courteous staff

Audrey Stull

9 de may. de 2015

Very positive experience at Keystone Ford, Walker Road, Chambersburg PA when I purchased a 2015 Ford Escape May 5. I first spoke w/Sam who then referred me to Clint...I would give both these gentlemen a 10+. I feel they are both an asset to your dealership. They were both very knowledgable re the Escape and its features and any questions I had...plus very patient w/me in learning the equipment in my new vehicle...I even returned the same day I bought it f/a crash course on some of the buttons and what did what (lol)! Thanks guys...your awesome.Audrey Stull, Chambersburg, PA

John Shockey

7 de may. de 2015

Wednesday the mechanic put the wrong state inspection sticker number on the car,he put a 5-16,it should have been 7-16,today Thursday, we had to go back and put the right on the car.They had the car for (3) three days.We were out of a car for (3) dayes.It should had never happen,It mess up our plans we had for Thursday morning,not to wait for the car to get right,it should had never happen.It was not service advisor mistake,he was very very nice person,the mechanic was at fault.

D. Hess

4 de may. de 2015

So far I have used Keystone for approximately 4-6 service appointments with my two Ford vehicles and I have been surprised at the experience. Excellent communication seems to be the major difference I have observed that sets Keystone apart from my previous Ford service. I received a call early in the morning to clarify my comments on my dropoff envelope and was given a general idea of the cost of the service requested. I was then notified promptly when my car was finished with key details of the service and a breakdown of the cost. When I picked up, Darian walked me point by point through the service checklist and the bill.I'd send my Grandmother there and have confidence that she would receive the same service I did.

John Ryff

29 de abr. de 2015

2010 Fusion. Rather fragile car I would say. Broken door latch cable (how can a cable like that break?). Rear camera and side-to-side radar failed just after warrantee ended. Comments on internet regarding this feature are negative. Repairs chancy and costs not worth the gamble. Good transportation however, especially nimble on two-lane roads. No complaints about service.

Jon

24 de abr. de 2015

Prius. Everyone was nice. Professional. Patient. As long as the car lasts and has no problems, then it was a great purchase.

David Dennison

21 de abr. de 2015

MJ was a great representative of Keystone. Always pleasant, helpful and efficient!!He made our purchasing experience a welcome change from other auto purchases.

Laureen Atkins

20 de abr. de 2015

The service is always excellent, with very polite and helpful staff. They go out of their way to make sure you have a satisfying experience.

Vickie Green

17 de abr. de 2015

Bought a 2011 Edge wasn't sure cause we had owned minivans for over 20 years. Now I wouldn't buy another one the Edge is a great vehicle handles great and I love all the new technogly that it has I would recommend Keystone Ford to anyone looking to purchase a vehicle the sales and service is execellentI. I have gotten call from Tony checking up to make sure everything is going ok and a reminder about the service coming up on the Edge thanks again for all you done

Nancy Dunn

15 de abr. de 2015

I took my F150 in for an inspection. As usual the service was prompt and efficient.

Terri Kauffman

10 de abr. de 2015

Just bought a new Ford Focus..the staff was wonderful and got us through all the paperwork quickly.We love our new car and would recommend Keystone Ford to everyone!!

Amanda Sager

9 de abr. de 2015

This dealership is amazing the staff is very friendly and each and every one of them will help you to get your new ford I've been there and done that twice now thanks keystoneford

Joseph Schaeffer

7 de abr. de 2015

My salesman, Mike, made my experience as stress free as possible and was a pleasure to deal with!

Tammie Gloss

6 de abr. de 2015

I purchased a Nissan Sentra from Keystone over a year ago and have continued to go to Keystone for all my service needs. My needs have been met in efficient and friendly ways.

Amanda Sager

31 de mar. de 2015

You guys are great the only dealership that will work with you and get you the payments you want

Joseph Schaeffer

30 de mar. de 2015

The sales staff at Keystone made my buying experience stress and hassle free. They offered a lot of suggestions and tips and were very down to earth.

Randy Bowers

30 de mar. de 2015

They got me in even when they were super busy. My car was toad there and they got me fixed and out the door awesome job

Kenneth Poper

20 de mar. de 2015

It was good experience like alwaysnice to come in and everyone was friendly

David Goldstein

17 de mar. de 2015

Excellant as always. Timely servicing as indicated at the time of drop off.

John Fabian

11 de mar. de 2015

14 fusion, always great service. never a complaint

Randy Ramsey

9 de mar. de 2015

Good Service ,very prompt and accommodating. .................................................................

Robert Mcclure

9 de mar. de 2015

My recent service appointment was conducted according to my scheduled time, very efficiently, the service staff was very polite & professional. I will continue to come back to Keystone Ford for my service needs.

Amanda Clever

4 de mar. de 2015

Always a job well done. I had new tires put on and an inspection. everything went as planned.

David Wenerd

4 de mar. de 2015

It started with the morning phone call to the service department. Amy answered the call and scheduled me for service the same day when I got off work, for which I was pleased. I entered and dropped the keys off, sat down at a showroom table and started checking phone messages. Shortly after, someone came out and told me my inspection was due; they fit that in too. Soon my salesman came out and sat with me for a real good talk about all kinds of things, just like old friends. Before I knew it, the car was finished, we reviewed the work, paid and drove off in this one year old car that I like very much. Keystone really has it together, more than any other local dealer with whom I have worked.

Adam Richter

3 de mar. de 2015

Awesome salesman ( Mike Fabrizio)We bought a new 2015 Escape Titanium from him 2 weeks ago. My step dads car broke down I looked on your webpage and found a 2012 Accord, I called Mike and within a few hours he was driving his Accord. The tire pressure light came on Keystone had use bring to a Honda dealer for repair and quickly reimbursed him within a day. Excellent sales and service staff.

Christina Kopp

28 de feb. de 2015

Dropped vehicle off early, service tech scheduled it in early and returned it sooner than planned. Service tech also researched tire prices and option to provide with bill to plan for tire replacement at next visit.

RANDY BOWERS SR

24 de feb. de 2015

Did my routine oil change and checked all fluids.did awesome job as always

Terry Brame

24 de feb. de 2015

Had a nice experience at Keystone Ford, they let me know what was good and what if needed improvement on my car. The staff was very friendly, and they had improve their waiting area with more comfortable chairs.

Timothy Weitkamp

24 de feb. de 2015

Got a good deal. Becky was excellent as usual. Sync app was very helpful. Love the Escape.

Michael Mornhinveg

20 de feb. de 2015

I enjoyed working with my salesperson, Randy Hess. He was helpful and courteous. I will be back this summer to purchase my son a nice used car. My wife loves her 2012 Fusion SE and I Love the price of the car. Great Experience all the way around. I can only hope that service goes the same way.Thanks Again,Mike

Jeffrey Knauer

20 de feb. de 2015

Again, the young man at the service window was outstanding - friendly, had energy, polite, personable, very clear in defining what will be done, the what was done, condition of vehicle, etc.Only negative - cashier was unfriendly, not personable, not a person you look forward to dealing with, finally said thank you at the close of the transaction, but in a very mechanical way. Glad she is not at the front of the business.

Phyllis Funk

18 de feb. de 2015

Mazda Service was very good.Keystone willing to work with where you need your payments to be.

Valued Customer Patriot Federal Credit Union

18 de feb. de 2015

Ford Edge. Excellent service. Prompt, friendly, and professional. 1st class operation.

Dennis Todd

17 de feb. de 2015

I am very happy with my experience they did a good job. Thank you

Clinton Verdier

16 de feb. de 2015

The customer service I recieve is the reason I'm a repeat customer.

Fusion owner

15 de feb. de 2015

I took my Fusion for an inspection. I was able to get at appointment at the last minute, that fit my schedule. The appointment didn't take long and the service technican was efficient and concise explaining any issues. Thanks Keystone!

Chris Lawson

12 de feb. de 2015

I recently purchased a 1993 F150 from Keystone Ford. My salesperson was Jim Ridenour and he did an excellent job in assisting me with my decision without using pressure tactics like so many dealerships do. Prior to making my purchase, I visited about a half dozen dealerships and while Keystone Ford did not have the best deal out there, they were very competitive in their pricing. The main reason I purchased my vehicle from Keystone Ford was their friendly and knowledgeable staff; I had also heard of the excellent service provided my their Service Department from other customers. Kim Fox (Sales Manager) did an excellent job in getting the price and monthly payment down to where I could easily manage it. In addition, the General Manager, Sam Cook, spoke with me after the sale and wanted to know if I was satisfied with my purchase and to let me know that if I needed anything in the future to let him know. I would like to thank Keystone Ford and their staff, especially Jim Ridenour, for making my purchase a enjoyable one.

Lawrence Helm

11 de feb. de 2015

I called about the problem, and was given an appointment the next day, everything was taken care of and we were very satisfied...thank you for your excellent service...

Valued Customer Truck Mounts Inc

10 de feb. de 2015

Great service, on time schedule, fixed problem, Thanks

Dave Brindle & Frankie Brindle

10 de feb. de 2015

I know, my wife put out a lot of feelers, looking for a car for our son. And Sean was the only person to fallow up with her. As soon as the Nissan came in he called and told her to come in and check it out. He left us take it to try and the rest was history....

Todd Myers

9 de feb. de 2015

Vehicle was taken into the garage at the scheduled appointment time. There were no delays in the service. Cost was reasonable for the service completed.

Carol Lanterman

8 de feb. de 2015

Great follow up ! This was a long distance purchase mostly arranged over the phone. We drove 5 hours to the dealership and everything was in order to drive the car back the same day.

Edward Harry

5 de feb. de 2015

I am pleased with your service, but I have a problem with my transmission. You know there is a problem. It still slips, jerks and the car jumps. My wife won't drive it. I guess I am used to it, but it needs fixed!!

Christopher Mckenrick

5 de feb. de 2015

Had my 2014 Ford Escape serviced. In and out in 25 minutes. Everyone was courtious waiting area was nice chairs are very relaxing

Kenneth Poper

4 de feb. de 2015

Good service Best service I ever had very happy! Best price on car will get anotherwhen time comes.

Chris Fry

1 de feb. de 2015

Friendly and helpful. Fast service. No hassle..........................................................................................................................................................

Steven Shifler

30 de ene. de 2015

I purchased a Nissan, service was spot on Mike did everything too met my needs and time frame.

Jennifer Conner

26 de ene. de 2015

We will definitely be a returning customer we enjoyed the customer service and the hospitality

Valued Customer Robinson

22 de ene. de 2015

My husband and I were satisfied yet again with Keystone Ford.

Michael Clough

21 de ene. de 2015

Overall pleased with service but I wish that I would have been offered a recommendation about rotating and balancing tires which I had done days later at another provider. Rotation and balancing further reduced the humming noise which is why I brought truck in for service. Would have saved me some time.

Walter Wilson

20 de ene. de 2015

In and out within 1/2 hr. Great! xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Stephen Monforte

15 de ene. de 2015

Service always great. Staff always helpful. Casey does a superb job.

Vickie Green

14 de ene. de 2015

Tony did and excellent job of selling us on the 2011 Edge We are very pleased with the room and comfort and how it handles

Donald Fleagle

14 de ene. de 2015

Good service. On time and appreciated the review of the mechanical condition of my vehicle Ofollowing the service.

Delores White

14 de ene. de 2015

Everyone was friendly, quick and I was out quickly. Having a large area to work while waiting is a big plus.

Mark Ziemann

9 de ene. de 2015

Everything went well, your staff was kind and courteous.

Santos Gomez-hernandez

9 de ene. de 2015

We bought a Fusion and the experience at ford was wondeful, Jim is an excellent person that help us to got our car

Jeffrey Knauer

7 de ene. de 2015

My first service visit after buying my Fusion was less than inspirational. The people I dealt with were not friendly and I did not feel like I was a valued customer in any way. So I returned to my former dealership to use up service credit. That credit is used up so I thought I will give Keystone service another try.WHAT A DIFFERENCE! I wish I could remember the young man's name who met me at the service window. He set the mood for the entire visit. He greeted me even before I reached the service window. He smiled. He was friendly. He made pleasant conversation. He explained things and listened to my requests. He escorted me to the waiting area. When my car was ready, he thoroughly reviewed the work and the charges. He made the visit pleasant, informative, and complete. He made all the difference in my visit. I hope you do everything possible to retain this individual for he is a tremendous asset to your operation. Thank him for me.

Douglas Kopp

6 de ene. de 2015

Frank Blood was very responsive to my needs and continually communicated at the dealership and on the phone to all the questions I asked. Brad from the finance office was very personal and answered my questions thoroughly. The overall team was great.

Roger Wolfe

5 de ene. de 2015

becky my salesperson was helpful and professional and knowledgeable

Jack Mickey

2 de ene. de 2015

The service was fine, but no one was available for us to pay our bill.

Carl Stevens

1 de ene. de 2015

Love my Lincoln aviator it's a every nice vehicle I"am glad that you had suming in my price range love the aviator

David Bowman

31 de dic. de 2014

The service rep (Tracy?) said they were running about 1 hour behind due to unforseen mechanical issues in two bays. I explained that I would need to be rescheduled due to an appointment at noon. I decided to allow the wait and hope for a speedy service. I was surprised that before I got into the lounge, my truck was being driven into the service area. Hooray! I thanked the service rep and applaud her dedication to "get 'er done". Thanks for a service well done.

Randy Ramsey

31 de dic. de 2014

The service adviser was very helpful and concerned about my issue. truck was fixed and out of the shop in less than one hour on a Saturday so I could leave on my trip Sunday morning.

Clarence Martz

31 de dic. de 2014

Real helpful and friendly will come back and will tell people about keystone ford that have great service and friendly people

Laureen Atkins

31 de dic. de 2014

The service staff is always very polite and helpful whenever I am in.

Debra Pitsnogle

31 de dic. de 2014

I purchased a 2009 Ford Focus a week before Christmas. I had looked for several months. Staff was very nice, informative, and helpful. They took time to talk with us when we had to wait several times. Back bumper had a few scratches. I stated that I guess being a used car, it would have these things. Salesman remarked that they would sand and paint the bumper. He said they are not new cars, but they make them look new !!! Enjoyed the whole experience and I love my new car. It does look new and beautiful! I have talked about it so much and how good it was to buy from Keystone, that my brother is planning on getting his next vehicle there.

Tangela Shives

30 de dic. de 2014

Quick service even though they were busy. Friendly employees!

Virginia Shew

29 de dic. de 2014

I purchased my Honda Pilot in September of 2013 I received a free oil change and now I have my oil changed here everytime. I enjoy the Christian atmosphere when I am put on hold or if I am in your showroom. Thank you

Fred Klages

28 de dic. de 2014

Service was all one could want. Not happy with step tail gate, plastic to hard to kept clean of debris. Would like to put 2015 ford tail gate step in and give you bACK the 2014. whoever designed the 2014 tailgate should be let go.

Anthony Miller

25 de dic. de 2014

Service was fast thank you.....,..................,...,

Craig Bittinger

24 de dic. de 2014

We have a 2014 Ford Edge and this was the second time we have had it into Keystone Ford for oil change and tire rotation. The Service Manager is great and has been very helpful in meeting our needs with our very busy schedule. Thanks for all you do!

Allen Lowery

23 de dic. de 2014

Oil change was as expected. In and out quickly. Although the regular price of an oil change is a bit higher than most but I found the items they check along with it are a great help to keep the car in tip top running shape and 12 dollars for labor is very reasonable.

Randy Bowers

23 de dic. de 2014

awesome job super job will be back. have told others to go check them out

Cheryl Pringle

21 de dic. de 2014

clint was very good to us . and did a very good job.

Erik Kotmair

21 de dic. de 2014

Awesome service . Came in asked about water on front window in side service writer recommended replacing seal . Made apt came in the service was timely and all the kystone ford employes aI cam in contact with where very nice thanks for grate service

Mary Martin

19 de dic. de 2014

Service lights came on. Called to have problem checked. Appointment next day. Everything fixed or checked in short waiting time.

James Bolding

19 de dic. de 2014

The transmission service you provided for my Ford Freestar has been excellent. It has only been a month since the service, more time without problems will be the real test.

Douglas Hess

19 de dic. de 2014

Our Expedition was in for an oil change and your staff realized we were out of inspection and took care of that as well. Staff is always super friendly and professional. Thanks!

Edward Barrett

18 de dic. de 2014

Great service and excellent staff. Will buy from here again

Eric Slagle

18 de dic. de 2014

I purchased my 2012 Ford Escape from Keystone, and took it in for the complimentary first oil change. The service dept was very quick and polite. It was a nice gesture that they put paper floor mats in while they were servicing. Shows that they respect you as a customer. Would recommend to friends and family.

Bradford Clever

18 de dic. de 2014

Everyone has always been very cordial and helpful when I go for service.

Joseph Martinchick Jr

17 de dic. de 2014

Purchased a 2015 Escape. Salesperson was friendly, easy to work with and very helpful. The overall buying experience went better than I expected. The Fordrebates and dealer incentives sealed the deal.

Robert McEllroy

17 de dic. de 2014

I was very pleased with the service I received at Keystone Ford for my 2012 Focus on Tuesday, Dec. 16. The service representative scheduling my appointment was very helpful in selecting a time that was convenient for me, the woman who signed me in for service the day of my appointment was very cheerful and polite and I was very satisfied with my experience.

Michael Glessner

17 de dic. de 2014

We always get great service at Keystone Ford. They are courteous and dependable with sales and service. We highly recommend Keystone Ford.

Gina Dockins

15 de dic. de 2014

I found that everyone was second to none they were very nice and friendly the service was quick and done no hassles and done great! I thank you all for everything.

Sheila Lanman

15 de dic. de 2014

In for an oil change. Service was great, it was done pretty quickly.I did ask about deactivating the ding the car makes when you get close to the 80mph. I was told it could not be done but I did read in my manual that some come with a 'master' key to deactivate it.

Anne Miller

15 de dic. de 2014

2014 F150 crew cab, silver. Service done in timely manner, have had the truck for 6 months and inspection is already due. I feel that should have been done for free since it wasn't a new sticker when I bought truck. They offered to do it for $30.

Fred Stenger

13 de dic. de 2014

Keystone Ford is an excellent facility with courteous staff personnel, comfortable waiting facilities and timely service. My recalls were handled in a prompt timeframe, twice. I have recommended this dealership to friends. Keep up the good work.

Russell Pile

13 de dic. de 2014

The Service Dept. kept me informed all the way through the service. The only thing I don't like when I bring my car in for service,( and this is minor) my seat is always re-adjusted forward.I'm 6'3" and I would think that to move my car the short distance with the seat all the way back, its really not necessary to adjust my seat. Your service Dept. is very professional in all steps of service.

Thomas Smith

13 de dic. de 2014

staff very helpful with my ford focus; good communications; excellent facilities

Raymond Farber

12 de dic. de 2014

Brake inspection needed for determining what needs done to pass PA inspection. Very pleased with the expeditious service

John Fabian

12 de dic. de 2014

Outstanding. As always. Top notch service. Great people..

Nancy Stremmel

12 de dic. de 2014

Just had the works oil change done. It was in and out. I worked on my Christmas Cards while I was waiting and time went by.

Charles Thornton

11 de dic. de 2014

We received excellent service from the staff on our Ford Focus.

Amanda Lee

8 de dic. de 2014

I got a 2015 Ford Escape. Rick was fantastic with helping me buy my escape hard to negotiate price but he went above and beyond his way to help me get a great deal. I was very pleased with my purchase. Everyone I talked to was very nice and curtious. Thank you for helping me find a safe and reliable vehicle for me and my family. My son loves it.

Ruth Weyman

5 de dic. de 2014

The man at the service desk was exceptionally friendly & welcoming. He answered questions I had. Service was finished in a timely fashion.

Courtney Sheppard

5 de dic. de 2014

We purchased a vw jetta. This experience was much different from my purchase this past summer, I also expressed my concerns with my salesman. We was quoted a price over the phone, then when credit was ran it was at a different price, a higher price after questioning this we was told they had to find out who quoted this price when I called mid day the following day I was asked if they they could get it close to the quoted price would I still take the car? ( no I would not have) I had to look up the time I made contact with your dealership via cell records provided that information then we was called back and was advised they could do it for the quoted price. When I told my sells man my frustration he did apologize however I didn't neccisalry feel that it was to genuine. The day we went to sign our paperwork with I questioned the price in the finance office it was still listed at a higher price. Then the finance guy called the manager in front of us to get it approved. I didn't feel like this experience was as nice my first experience with keystone. I pretty much felt offended throughout most of the transaction.however at the end of the day the price was the quoted price and we now own another be chicle purchased from keystone ford.

Robert Willhide

3 de dic. de 2014

2014 Edge. Working with Bill, Casey and Phil was a pleasure as usual. The only problem I have is that we made the deal around 1:15 p.m. and it took us to 4:45 to finish with the paper work and other details. But all said and done, I have and will continue to recommend Keystone Ford to my friends and family.

Kimberly Mccleaf

2 de dic. de 2014

I dropped my Edge off for 130 appointment,I left to go shoppy and I was later dropped back off at dealership after shopping at 2:45....my Edge was never touched for its oil appointment that was scheduled at 1:30....I was assured they would do my Edge immediately and I would not be charged....therefore I was happy...it was acceptable and it did not take long at all....I recommended Keystone Ford to my sister. They really do work to please....

Ronald Hardy

2 de dic. de 2014

I have an F-150 I just bought a couple months ago. Was in for the first oil change. Service was great, staff was great. Was in and out and on my way with no problems. It takes me around 45 minutes to get to Keystone Ford. So, unfortunately, I will have to have service done at another location. Keep up the great service you provide.

James Fickel

2 de dic. de 2014

Purchased a 2014 Focus.Staff were fantastic. Very knowledgeable.Highly recommended!

Harry Williams

2 de dic. de 2014

Bought a 2011 Escape. Bring it to the dealership for the oil change and tire rotation and have never had an issue. Very nice people.

John Evans

1 de dic. de 2014

We could not have asked for a better salesman than Frank Blood. Our urgent situation was handled with kindness, clarity and professionalism. The experience was even enjoyable thanks to Frank's thoughtfulness. Your technical advisor was also most patient and helpful to a couple of old non-high tech buyers. Kudos to all for making this decision virtually pain-free! Quite an accomplishment.

David Wenerd

1 de dic. de 2014

I came in for my second car service Friday afternoon, unscheduled. The service department was kind and promptly put me in their lineup within 40 minutes. My wait was minimal. My salesman stopped by to chat; in fact, he gave me an audio CD that my wife left in her old car he was holding for her. I left satisfied and valued.

Darlene Cook

27 de nov. de 2014

Darien was very professional and helpful throughout this process he took care of the recall without me bringing the letter in which I had misplaced also pointed out the warranty on the part we had to replace The lady that helped me was very nice and gave me the opportunity to apply for a credit card with 12 months interest free this was a nice surprise at this time of the year Keep up the excellent work we have been a GM family for the last 15 years but when we look for new vehicles in the next 2 years you will definitely be on our visit list Also my son Derek purchased a Toyota Tundra last month he was very pleased with the service he received and recommended you to us when we knew the Explorer had to go back to a Ford dealership for the service it needed Thank you all

Darlene Teach

27 de nov. de 2014

Everyone at Keystone Ford is always friendly and helpful!

Ljubisa Jovicic

26 de nov. de 2014

Everything was great..................................

Tom Wagner

26 de nov. de 2014

My key required reprogramming. It will now unlock/lock the vehicle however the remote start function does not work on. It works on my spare key.

Keri Evans

26 de nov. de 2014

Our salesman Clint was Awesome! No hassle and No pressure!! I am not even a Ford guy and I will be buying from him and Ford again.

James Statler

25 de nov. de 2014

Every body was great keep up the good work also I buy all my car's from Keystone Ford

b

25 de nov. de 2014

staff and management have been very helpful in the purchase of the car...always friendly and wanting to make my experience as satisfying as it can be. they always welcome questions and treat me with respect.they have given me great customer service on my vehicles when i need to make a service appointment and work in a timely manner to get me back on the road.

Tiffany Jacobs

25 de nov. de 2014

Everyone was extremely helpful & knowledgeable. I would definitely recommend anyone to go to Keystone ford for a vehicle.

Valued Customer Green Spring Tractor

24 de nov. de 2014

The people at Keystone were the most courteous, polite & helpful service staff I have ever dealt with. I will be recommending Keystone to my customers & friends. I will also plan on buying my next vehicle there.

Marianne Weaver

24 de nov. de 2014

Always professional, accomodating, friendly. The waiting area is so welcoming.

Valued Customer Robinson

22 de nov. de 2014

My husband and I like the fact that your employees take the time with us. As customers you don't want to always feel like you are on an assembly line and just pushed through. It is important to take time with people. Service is always good.

Susan Patterson

22 de nov. de 2014

Went in explained my problem and was helped right away. Had no problems with the service

Shirine Layton

21 de nov. de 2014

I was truly delighted that I went to Keystone Ford for my new 2015 Ford Fiesta. The salesman was totally great--he was very helpful in assisting me find a car that met my needs. I was completely relaxed in his company, and he never got impatient during the process of finding and helping me buy the Fiesta. The other managers I talked with were also very polite, professional and personally interested in my car-buying process. Thanks for the great experience!

Joan Piluk

21 de nov. de 2014

I purchased a 2014 ford fusion in May.. my six month oil change went great and your staff was very helpful. Thank you...Joan piluk

Mark Yohn

20 de nov. de 2014

Kim,my sales person was the most knowledgeable about the vehicle than any sales person that I have ever dealt with.I have bought about 10 new Fords and 1 chevy. Super Pleased!!!!!!!!!!!!!!!

Taren Arter

19 de nov. de 2014

2013 ford fusion se,great staff and very pleasant environment,quick and efficient thank you JT !!

Joshua Brown

19 de nov. de 2014

Randy was the salesman we wanted to see because he has helped my father, two brothers, sister, and sisters boyfriend in the past and everyone had been pleased. Keystone has the most reasonable pricing and their attitudes are great when trying to help you find the right vehicle.

Robert J

18 de nov. de 2014

Was looking at a slightly used 2014 Explorer. After an overnight test drive, we returned the vehicle to the dealer, ready to make a deal. At this point, the general sales manager, Sam Cook, told us that the car we had just test driven was actually SOLD! It had sold several days earlier, just not marked as sold. We were not very happy to say the least! But I have to give credit to Sam. He immediately took responsibility for the mix-up and said he would make the situation right. He found us the exact same make and model Explorer, same year with the exact same options as the test drive model. And he found one with less miles. He honored the selling price and went above and beyond what he had to do to regain our trust. Our salesman, Bill, was very nice and knowledgeable. Both of these guys went above and beyond to correct an honest mistake. They were honest and upfront about the mistake, and in the end made everything right to us, the customers. They have earned our respect!

Linda Feight

18 de nov. de 2014

The service was great and very resonable on the time to complet the work for the recalls and then later the oil change.

Mary Kuhn

17 de nov. de 2014

thanks Sean , we enjoy our visit to Keystone for our first oil change. we wait for our car to done, we the comfront of home wow we wait. thanks for the car and service, mary and larry.

John Stup

17 de nov. de 2014

I have a 2013 Escape. Brought it in for it's second and third recall. Found out that there is another recall (#4) that can not be fixed until January. Being this the first Ford that I have every bought, I am seriously having second thoughts on trading it in on another Ford product. I guess we will see how many more recalls it gets. I must say the service staff has been quite friendly and prompt in doing the work.

Jennifer Henry

17 de nov. de 2014

I don't know about anyone else, but I'm sure I'm not the only one who stresses about taking their car into get checked out whether it be hidden cost or a bad experience. That was not the case at all. I was very pleased how well the customer service did not stop once I purchased my vehicle. I was very impressed and the gentlemen who helped me by far exceeded my expectations. He handled everything for me keeping me up to date on what was happening, as well as what was covered under warranty. He honestly made my experience that much better! I don't think I'll be hesitant to ever make another apt. or recommend your business. Your employee should honestly be thanked. I'm sure a lot of ppeople think the same. When I told him how much I appreciated his help, and how far and above I think he went he said, "oh, it is no problem, it is my job"! I wish more people were like that. Thank you again, and please thank him again! I believe his name was Mark!

Denise Lynch

16 de nov. de 2014

I LOVE MY NEW VEHICLE. I WASNT SURE IF I COULD GET A GOOD DEAL AND I THINK I DID. THIS WAS MY 3RD VEHICLE PURCHASED THROUGH A FORD DEALER AND I HAVE YET TO BE DISAPPOINTED. THANKS AGAIN!

Dennis Carbaugh

15 de nov. de 2014

have always purchased our new vehicles from Hagerstown Ford but decided to give Keystone a chance after many years of not being able to get a satisfying deal. Was very pleased to have met Jim Ridenhour & Casey who were able to work with us and be able to make us happy to purchase from Keystone Ford.

Edward Patterson

14 de nov. de 2014

Everyone was great! Clint was the best. He was professional, informative and so helpful. It was a great experience from start to finish. Meeting everyone else (Casey, Phil and Brad) was a true pleasure also.

Michael Cline

14 de nov. de 2014

I thought the staff was very prompt and helpful.I noticed a slip in the transmission very shortly after I left Thursday. I am hoping that I can bring the Focus back on Wednesday November 19th at 1000 am to have the transmission looked at for the slippage. home phone: 301-223-4382: cell phone: 240-310-3374.

Jason Flynn

14 de nov. de 2014

I purchased a 2015 F250. I had a 2001 Silverado 1500 that I loved. I've been looking closely, researching, comparing and saving for 6 years. Keystone was neither my first nor only stop looking for a vehicle. I even looked at used vehicles (heavy duty trucks are expensive). This is to say that I knew what I wanted/what would work for my family and I also knew what price I could buy the truck for - the price it should be and also per my budget. While some other dealers didn't listen to my needs but rather spent time and energy trying to convince me why I should pay more (their price), Keystone did not do this. Keystone employees (Tony, Casey & other team members) listened to my needs, provided a wealth of information in my selection, and provided 1 price that I accepted. I really appreciate not only the price and service from Keystone, but also the approach to selling and how I was treated. So you know the rest of the story and that my lengthy search ended at Keystone. I didn't need to look anywhere else.

Jay Peterson

13 de nov. de 2014

All staff member were very helpful to me and we,appreciate this very much. I purchased a 2007 Silverado and was very pleased with the purchase.

Dan Vannoy

11 de nov. de 2014

Purchased a 2006 Escape. I think I was in and out in about 1 hr which was great. For a used vehicle it is in great shape and I am real pleased with the purchase!

Holly Bream

11 de nov. de 2014

The staff was extremely friendly and answered any questions I had. They were easy to talk to and that is a very important quality to have in a business.

Michael Naylor

11 de nov. de 2014

Very courteous and competent people working in the service department. I thank Tracy and the technicians who service our vehicles. I will keep coming back.

Valued Customer Patriot Federal Credit Union

6 de nov. de 2014

Ford Edge. Clean facilities and professional staff. Timely service! Impressive and pleasant experience. Enjoyed the snacks.

Carlton Hess

5 de nov. de 2014

Staff professional, answered all questions about work performed, vehicle kept clean.

Linda Schwalm

5 de nov. de 2014

Love my Ford Escape with Eco-boost! Runs like a scalded cat! Only sorry I didn't get the automatic rear lift-gate (my oversight). Perhaps in the future Ford will use warmer, more neutral interior colors (all black is depressing). Service personnel (especially Darian) were helpful, timely and willing to answer even small questions. We will return to Keystone Ford for our next vehicle. Linda Schwalm

John Fabian

5 de nov. de 2014

always top service always the best people need we say more thank youJohn

Jane Balash

5 de nov. de 2014

Thank you for prompt care and response. Professional atmosphere.

Paul Koontz

4 de nov. de 2014

Purchased a new F150 Lariat. Staff was helpful, professionnal and polite. Process to buy and pick up was very long, partly my fault because I had many questions about SYNC and Phil was really patient and helpful. Process to do paperwork to purchase was rather disjointed and could have been done in much less time. Salesman had to leave 8 or 10 times to get another form or check something. Seems like there could be (probably is) a settlement check list to go by to have everything completely ready before sitting down to "do the deal" making it go much faster. .....not such a critical issue that it would prevent me from buying again, but I would do it in a bit better preparded way. My future buys will be based more on the preformance of the product and quality of service from here forward.

Sandra Nalley

4 de nov. de 2014

Helpful with purchase of recent Fusion. Purchased other vehicles from dealership. Will be back.

Brenda Eby

4 de nov. de 2014

Sales people were very friendly. They were also helpful. We bought a Focus hatchback. The price was good. We do not have much experience with service yet. We do anticipate good service Our salesman was Clint castello. He was very easy to talk to and took care of us very well He answered any questions If he didnt know he said so and found out the answer. So far it has been a good experience for us

Scott Leeney

4 de nov. de 2014

Everything went perfect and had zero wait time. Employees were friendly and helpful . Made me very relaxed.

Aaron Kauffman

3 de nov. de 2014

Only suggestion I have for my maintenance service is wipe motor oil off underneath oil filter area next time. All other service was great.

Ira Gold

1 de nov. de 2014

service was great, the service personal were very helpful and friendly

Roger Strait

31 de oct. de 2014

We had purchased the vehicle with a down payment and made an appointment at that time to pick up the vehicle two days later. When we arrived, it took 3 hours to get our vehicle!!! We waited nearly one hour just to see the financial person! When we finally seen him, he incorrectly filled out our original trade in title and had to fill out paperwork for a duplicate title. He presented the paperwork for the loan and had no down payment amount on it. We told him we wanted to put put a large sum down on the loan and he said he would have to do the paperwork over. When he presented the second paperwork, he had the length at 72 months, which he again never asked us how long we wanted it for! We told him we wanted a 36-48 month length loan time, which we hoped to pay off early. He said it would make no difference how long the terms were if we planned to pay the loan off early. He never offered to change the loan time on the paperwork. We waited nearly an hour to see him and received this type of service! We even had to have our salesman, when we were waiting to see him, check to see if he fell to sleep, as it was taking him so long to see us. It should be noted, there were no other customers at this time in the showroom. We were pleased with our salesman, but wondered why we had to wait that evening on him to put fuel in our new vehicle and why they were still cleaning our vehicle when we got there, as they had two days to do this! Also, when we have purchased vehicles at other dealerships, we were always offered drinks during our wait. Not once during our 3 hour wait!

Sandra Gray

31 de oct. de 2014

Warning light appeared so I came right in to have it checked out. Darian looked to see what warning it was, said to have a seat for a while and he would get the technicians to check it out further. A short while later, Darian notified us we were good to go. The problem was the flapper in the fuel tank, which keeps the odor from coming into the car. Who knew there was such a thing? :) It is also neat that every time we come in, Randy and Casey stop over to talk with us for a few minutes. Talk about friendly service!!!!

Kathleen Poindexter

31 de oct. de 2014

I like doing business with Keystone Ford. I have leased my last two Escapes from them. They make it very easy to understand the process. I will continue to do business with them in the future.

Lori Kendall

29 de oct. de 2014

We have always used Keystone Ford for service on our vehicles. You seem to be up on all the technology. Thanks for great service.

Kevin Hoffman

29 de oct. de 2014

Staff was very friendly and helpful. Excellent job! Repair took less time than expected.

Christian Palmer

28 de oct. de 2014

Staff was very helpful even took time to drop off things I left behinde and new emblem to my house!

Randy Ramsey

27 de oct. de 2014

Great service, conveinent hours, couldn't ask for better

Brian Newman

27 de oct. de 2014

Mike and your team was super helpful in getting me into a 2014 Ford Explorer. I appreciate the fact the you have CHRISTIAN music playing throughout your vehicle lot. THIS was a Glorious surprise. Thank YOU for everything and I look forward to many years of Happy Buying from KEYSTONE FORD!!!

Earl Mellott

24 de oct. de 2014

service was excellent staff was very helpful and the were on time with the appointment

James Beard

24 de oct. de 2014

she was able to make apt online , everything went just fine .

Fred Myers

23 de oct. de 2014

Returned my car for new front floor mats as part of a recall. I always enjoy our service manager, Darian's professionalism.

Rose Pine

23 de oct. de 2014

If and when I need another vehicle keystone ford will be my first stop nice very helpful people

Donna Fisher

22 de oct. de 2014

Ford Edge, oil change. Staff was very nice. Was very comfortable while waiting for my car to be serviced.

Bradford Clever

22 de oct. de 2014

Everyone in your service dept. is always very cordial and accomadating.

Harold Olsen

22 de oct. de 2014

Appreciated the attempt to help with the map system.

Donald Price

21 de oct. de 2014

The salesman (Sean) was very knowledgeable and helpful, and helped me in purchasing a vehicle that would suit my needs, within my budget ...

Christine Danzberger

21 de oct. de 2014

Everyone was very helpful ad honest up frontThanks,

Cheryl Wilmer

21 de oct. de 2014

You perform quality workmanship epexitiously. You are focused on customer satisfaction...and it is refreshing. Many businesses are all about "business" and not people. You are accommodating,courteous, and respectful. I am always addressed as "Mrs." I am pleased to have purchased my car from you.

Diane Kemp

21 de oct. de 2014

Frank Blood, at Keystone Ford Chambersburg, was very helpful and informative. The experience was wonderful. Never knew how easy it was to buy a car. I came in Monday, Columbus Day and I drove off with my 2013 Ford Focus on Saturday! I love my car!! Thank you very much, Frank!

Valued Customer Rail Link Inc

20 de oct. de 2014

Everything was perfect and the price was right, too. My service rep was very professional and was always great at keeping me informed with the progress of the work that I needed done. Great Job!!

James Saad

19 de oct. de 2014

Everyone one was very friendly and made it a pleasant experience bringing my Fusion in for it's 1 year service.

Michael Whitley

17 de oct. de 2014

My '06 Expedition needed airbag and parts on the left rear and a leveling device on the right front. The cost was more than I was expecting at the moment because I was also having a transmission rebuilt for my motorhome by a friend. That being said, I was very glad to have the work done and put on my Ford card. The staff was very professional, friendly, and helpful. They softened the blow for me. Thanks Keystone Ford.Michael W.

Laura Chilcote

16 de oct. de 2014

I always get my car serviced at Keystone Ford. I have always been treated great by the service team staff.

Robert Brookens

16 de oct. de 2014

Everyone was very friendly and helpful throughout the entire process.

Raymond Starr

16 de oct. de 2014

I have two 2014 Ford Escapes I purchased on the same day. I always have no problem getting in for service whenever I need anything. All the employees at Keystone Ford are always friendly whenever I have been there. Everybody says good morning just a friendly place to be. I tell all of my friends they need to purchase from Keystone.

Allan Bryan

14 de oct. de 2014

The staff was very helpful and friendly. My car was scheduled for service at 2:30 in the afternoon, but we received a call at 10:30 am saying the car was ready.. Awesome service!!

Linda Hymans

14 de oct. de 2014

Everyone went above and beyond to make the experience memorable. I love the car. Thank you for everything. If and when I need another car I will start with your dealership. Frank Blood was remarkable. He actually came in on his day off to assist me. I call that above the call of duty!

Robert Wetzel Sr

14 de oct. de 2014

It was a very good experience, the people were so very nice and helpful. Thank you. Great job.

Linda Haupt

13 de oct. de 2014

2014 Ford Explorer, I had two problems with in the first two weeks each problem was handle quickly and the desire to handle the problems was amazing, in a world where service has became a lost art Keystone Ford has made service a beautiful experience. I would also like to say that the members of the service department are the best group I have ever had the privilege to work with.

Daniel Zink

11 de oct. de 2014

Very pleasant, nice facilities, clean, friendly. Service was timely.

Kenneth Lemmon Iii

7 de oct. de 2014

Very pleasant experience. we didn't have to spend all day and everyone was very accommodating.

Stephen Jones

4 de oct. de 2014

The staff were helpful even though they couldn't find the problem they went out of their way to tryThank you

Gregory Garland

3 de oct. de 2014

so far my experience from purchase to present has been all positive. i am very pleased with my truck

Lewis Layton

3 de oct. de 2014

I purchased a 2014 Transit Connect. I am very pleased with my purchase and very happy with the service I received and will return in the future.

Donald Duncan

2 de oct. de 2014

The staff was very helpful and friendly, made the experience very pleasant. New customer for life.

Garnet Heckman

1 de oct. de 2014

Really fast, service, everyone was very couteous , nice place to deal,

Robert Brooks Sr

30 de sep. de 2014

Actually, I enjoyed the complete process. Must give Kim kudos for an outstanding job.

Darcy Ricketts

30 de sep. de 2014

I wanted a Tacoma ..Toyota and they showed me the picture butt when I got there found out it failed inspection and was not Evan driveable. Gave me a low estimate for my KIA yes it had some problems but if they would have gone up to begin with we would not have been out there till after 8

Valued Customer Anytime Electric Llc

30 de sep. de 2014

Everything was great. I don't have any more to say. Thanks Darrell

David Bowman

30 de sep. de 2014

Your customer waiting area is becoming too small for your business. The seats are way too comfortable and very hard to get out of.P.S. - The service has always been very good with the most courteous personel in attendance. Thanks.

Jamie Rodkey

29 de sep. de 2014

The service was very good. The only complaint I have is that I wasn't made fully aware that I was going to get a rental vehicle from Enterprise. I had NO idea that when I dropped my car off at the dealership, I was going to be picked up by Enterprise and taken over to their office etc. so I feel they should make an effort to fully disclose that process. Or just get loaner vehicles on the premisis.

James King

29 de sep. de 2014

Service was excellent. Due to work hours, we had to come in late just before closing and the staff stayed and took care of us the entire time. Wonderful experience.

Donald Duncan

28 de sep. de 2014

2014 Ford F-150 Raptor SVT. Your staff was friendly and very helpful. They went out of their way to make me feel welcome and get the vehicle I wanted for the price and rate I wanted. You have a new customer for life.

Harold Mcnew

27 de sep. de 2014

explorer, service was excellent, staff was excellent.

christopher chandler

26 de sep. de 2014

Jt was very friendly and gave us a great price. He tried everything to get me a car because I got turned down worn the banks.

Aron Peters

26 de sep. de 2014

Becky was amazing!!! I enjoyed my experience at keystone and would definitely purchase another vehicle from there!!!!

Randy Reed

25 de sep. de 2014

I have 2014 Escape, has been very helpful in getting my appointments when requested, and done in a timely manner.

Timothy Keebaugh

24 de sep. de 2014

Everyone was really helpful with answering all my questions and helping me with everything I needed

John Fabian

23 de sep. de 2014

Always the best service experience. Could not have had better service anywhere else. Sales people are top notch too.

Bradley Karns

22 de sep. de 2014

We purchased 2014 F-150 and love it.. We dealt with Randy Hess and he was so nice I would recommend him to anyone..

Valued Customer Rail Link Inc

22 de sep. de 2014

Everything was perfect!! Service was great and it was repaired correctly the first time!! I needed a rental car due to not having the parts available that morning and my service rep took great care of me. Everything worked out perfectly. I couldn't have asked for anything better.

Ann Williams

20 de sep. de 2014

Staff very pleasant and helpful. It was an enjoyable experience.

Bonnie Harbaugh

20 de sep. de 2014

timely experience - Appointment time met and service was great. Also had Blue Tooth installed and explanation was understandable.

Santos Torres

19 de sep. de 2014

fast and easy scheduling. Courteous service. arrived on time and s/a had my paperwork ready for my scheduled service

Larry Eberly

19 de sep. de 2014

service was great, staff was very helpful excellent experience.

Angela Glocke

18 de sep. de 2014

Great teamwork and service!! Didn't feel pressured and took time to answer questions. Thank you!

Jeff Fox

18 de sep. de 2014

I have been a customer since they opened in Chambersburg and have always received top quality service.

Marianne Childress

16 de sep. de 2014

My experience was extremely satisfactory, with and emphasis on courtesy and promptness. Both the gentleman who greeted me and the gentleman who handed me my keys seemed sincere in wanting me to be pleased with their service for my 2010 Ford Escape. They did not seem to speak down to me because I was a woman, which I appreciated very much. The icing on the cake was the service was FREE! What a service department!Thank you,Marianne Childress

Terry B

16 de sep. de 2014

Bottom line on any car/truck buying experience is the right car/truck for the right price. Keystone in my opinion met that standard. Got exactly what I wanted in my 2014 F-150 King Ranch for the price I was looking for on the deal. Clint, the salesman I dealt with, was professional, courteous, knowledgeable and had the answers to all my questions.

Nancy Dunn

16 de sep. de 2014

It took much longer than expected to repair my F-150; however, Darien was so considerate in handling the extended time I did not mind. Sofa is too, too soft.

Marie Mcewen

16 de sep. de 2014

I brought my 2011 Escape in for a recall fix. I had originally called when I received the letter in July, was told the parts would be in during August and they would call me. It came to September and I had to call to find out the parts were available. Once I got here, everything went well, but I would have appreciated some contact.

Gary Brashear

16 de sep. de 2014

The service people were very nice and respectable.

William Funk

15 de sep. de 2014

This was my 1st time into your service department since purchasing my 2014 focus! I have to say the service rep that greeted me upon my arrival for my 8:30 am was just as pleasant as could be, "Darien" definitely went above and beyond on making sure what I wanted done, was done....and then when the vehicle was complete he made sure to go over invoice explaining what was done...and also the cost. I have to say KUDOS to your service department!!

Todd Webster

12 de sep. de 2014

2013 Ford Escape. The Service is ALWAYS top notch which is why I drive over an hour one way to have my Escape taken care of by your Team.

Sandra Gray

12 de sep. de 2014

'Check engine oil soon' light came on in the 2013 Explorer. Also had an issue with the right rear sensor beeping when backing up...even tho there was nothing in the way. Was time for inspection anyway, so I made an appointment to have those items taken care of. Service scheduled me at MY earliest convenience. Of course all was taken care of when I kept the appointment. The Chambersburg Ford Team is great. Wouldn't think of going anywhere else for service. It's nice too, when the salesman and servicemen know you by first name and come over to chat for a second!

James Lupton

11 de sep. de 2014

We dealt with Jim, and we would deal with him again. We purchased a vehicle for our daughter and it was sold to us "As Is." On her way home from the dealership, the vehicle quit running on her. Keystone Ford had the vehicle towed and they fixed the vehicle at no cost to us. I think this was above and beyond excellent customer service. I would tell anyone to visit your dealership, and we will be back ourselves when we need a vehicle.Thank you again for taking care of our needs.

Craig Bittinger

11 de sep. de 2014

2014 Ford Edge, Service was great! Thank You Stacey the Service Manager for making it easy for us to get our car serviced. It is greatly appreciated.

Keith Arnold

10 de sep. de 2014

Had my F150 in for service. As always, staff was efficient determining the issue, getting the parts and having the repair completed on time with no surprises.

Angela Minnich

9 de sep. de 2014

Really great experience buying my Honda CRV at Keystone. Everyone was wonderful to deal with. Made the buying experience a pleasure

Dorothy Heisey

8 de sep. de 2014

I purchased a 2014 Ford Fusion. The service and buying experience at Keystone Ford was great. I will definitely recommend them to friends. Staff were friendly, easy to work with and professional.

Dwayne Woodring

8 de sep. de 2014

2014 Ford Explorer - low miles - used as rental - good conditionservice was wonderful - all staff was great

Robert Mcellroy

8 de sep. de 2014

I brought in my 2012 Focus for routine servicing and with an additional request to check on what seemed to me to be the transmission slipping in low gear and to check for a possible leak in one of my tires. All services were performed to my satisfaction and an adjustment was made to the transmission which has corrected what I had been noticing. The tire was examined and no leak was discovered. I had requested this tire check after a sensor icon had appeared indicating a tire was low in pressure. I had added air and was concerned if there was a leak. No leak was found.

Charles Smoot Jr

7 de sep. de 2014

Ford F 250.......service was great.....the staff went out of there way to be helpful.

Justin Mccauslin

6 de sep. de 2014

I spoke to James Thomas and Casey Fabrizio. Both gentlemen could not have been more helpful. When JT found out that the rebate that I was supposed to receive on the 2014 Fiesta that I purchased, he did all he can to get me some kind of discount. All the staff were very professional.

Jerome Weinfield

5 de sep. de 2014

I recently purchased a Ford Escape from Keystone Ford. Kim Fox and Casey Fabrizio were more than helpful during the entire process of ordering, acquiring, and delivering the car. I am looking forward to the continuation of my relationship with your dealership.

Robert Mcellroy

1 de sep. de 2014

I brought my 2012 Ford Focus to the Keystone Ford dealership requesting routine servicing, a check on the condition of my rear driver side tire and concern that the transmission might be slipping. Everything I requested to be done was done promptly, with very courteous service and I was very pleased and will continue to bring my vehicle to the dealership for service and will also visit the dealership when I am in the market for a new vehicle.

Jeffrey Foley

1 de sep. de 2014

Having traveled 2 hours to get there, the staff was careful to be sure the car we wanted to see was there and ready to inspect. Everyone was pleasant and friendly with no hard sell tactics. Becky was professional yet very personable and gave us all the information we needed. We ended up purchasing the 2012 Escape we had looked at online and have been very pleased with it so far. Long way to go but totally worth it.

Brandee Shipley

30 de ago. de 2014

My wife and I purchased a used 2010 mercury mariner with Becky Taylor as our salesperson. The experience was very friendly and quick. After getting it home for about a week.We had some service problems that were taken care of promptly as we were hoping. I would recommend keystone ford to anyone . Thank you. Sam and Brandee Shipley

James True Sr

30 de ago. de 2014

2014 limited f150 staff was great and so was the service

David S

27 de ago. de 2014

Recalls up to date - checkOil & filter change - checkState inspection - checkAll Good

Kevin Elter

27 de ago. de 2014

It started out that I made the appointment on your web site. I was never notified by email or phone call that appointment was ok. I called them three days after making appointment to verify. I dropped off vehicle night before with an 8 o'clock appointment. I had to call at 2:30 to see if the vehicle was done. It was only there for an computer up date. I've never had this kind of experience with service dept before.

Rickard Byrd Jr

26 de ago. de 2014

Great experience! Keystone was by far the best dealer I have purchased a vehicle from and I would definitely recommend friends and family to go there for their next purchase. Everyone was extremely helpful and friendly and treated us like we were the most important people in the dealership. Can't wait to buy my next vehicle at Keystone!!!!

Jason Fritz

26 de ago. de 2014

We have been completely satisfied with the two purchases we have made through Keystone Ford as well as the numerous occasions that we have taken our vehicles in to be serviced. The effort put forth to achieve customer satisfaction is a cut above the rest.

Anthony Hughes

26 de ago. de 2014

went in for a routine inspection parts needed for inspection were unavailable but customer service was great and put me in a rental vehicle until repairs were completed. The only complain was the suggested labour cost involved with installing wiper blade seemed a little excessive for something that takes 10 seconds to complete. Great experience overall.

Kathy Brenneman

26 de ago. de 2014

Purchased 2014 Fusion. .Service was excellent..Staff (Kim and Casey)..and Phil were wonderful..Keystone will be recommended to anyone needing a car!!

Darlene Teach

26 de ago. de 2014

I always have an excellent experience at Keystone Ford in Chambersburg! Everyone is very nice and always explain what was done to my car.

Colleen Ott

24 de ago. de 2014

I bought a 2007FORD FUSION. Jim Ridenour was the reason why.I will be back in 2 years. COLLEEN OTT

Jeff

23 de ago. de 2014

I purchased a new F150 truck; the service to this point in time has been excellent. I would also like to commend your sales rep Sean Clever for doing an excellent job in answering all my question and concerns.

Sarah Hostetler

23 de ago. de 2014

Fast Speedy. Good People Pleasant. Never Let's Us Down With Service And Satisfaction THe Staff Was Extremely Helpful

William Tackling

22 de ago. de 2014

I purchased a Ford Focus and the sale representatives ( Sam Cook, Sean Clever ) did an excellent job. It was very busy that day, and yet, they treated us like we were the only costumers there. Outstanding service!

Nancy Stremmel

22 de ago. de 2014

WE had a appt. for a oil change and state inspection. We arrived, checked in and 50 minutes later we were leaving. While we were waiting there was coffee,tea,popcorn, lemonaid,and cold tea. Tv. and nice clean waiting area and rest room. We were very pleased quit and easy.

Jacquelyn Meckley

21 de ago. de 2014

Great experience, everyone was extremely friendly and provided great customer service. I love my Edge!

Brian Heitz

21 de ago. de 2014

Very professional and customer focused environment made keystone the obvious choice for my new ford.

Timothy Smith

21 de ago. de 2014

Staff was friendly and helpful. Unfortunetly the used car I purchased broke down within 24 hours. Looks like I'll be replacing the fuel pump now.

Carlton Hess

21 de ago. de 2014

Vehicle was ready when promised. Work as requested completed. Staff accessible and explained work completed. Hours of operation adequate.

Colleen Cole

21 de ago. de 2014

I have a 2014 Mustang and needed warranty work done on the body. Everyone that I spoke to in the service department was friendly and helpful. I was reassured that the issue would be taken care of and called immediately when the part came in and was able to make an appointment when it suited me.

Colleen Anderson

21 de ago. de 2014

Frank Blood made my buying experience very easy, and his professionalism towards my father was fantastic. I will definitely buy all future cars at Keystone Ford.Sincerely,Colleen Anderson

James Allen

21 de ago. de 2014

2013 Explorer......Oil change.......... Clean place..........Nice people............in and out in a reasonable amount of time

Ruth Gordon

21 de ago. de 2014

I have a focus...I love it service was great staff very nice and friendly and helpful

Deborah Householder

21 de ago. de 2014

I bought my Ford Explorer in February, and just had to have a transmission put in. I was very disappointed to have this happen so soon, but at least the dealership gave me a good deal on the price of it, and scheduled the repair right away. Everything seems to be going smoothly now!

Carrie Cramer

21 de ago. de 2014

The staff was very helpful and I loved the fact that they were able to return my vehicle to me at my job....wonderful customer service!

Lester Sirbaugh

20 de ago. de 2014

2014 fusion service was great staff was great

Ruth Weyman

19 de ago. de 2014

I was treated with very friendly service and a smile. (Important to me & often not found these days) I was given the estimated time my service would be completed & job was done even before the time was up. Comfortable & clean area to wait.

Heather Marino

19 de ago. de 2014

I had my car in for service due to my service engine light coming on. They had to keep the car an extra day due to ordering parts. I asked them how I could get the pass code for the keyless entry because I bought the car used and it had previously been a lease. I was advised that it should be on a card in the owners manual. I advised the person making the appointment that they car was missing the owners manual when I purchased it so they ordered one for me. I was told they could take care of retrieving the code while they had the car. When I got to the shop to pick the car up they had not retrieved the code for me. I then had to wait another hour for them to do this after already having the car for 2 days.

Raymond Starr

18 de ago. de 2014

Everybody is always friendly and helpful. I have always gotten right in when I schedule to wait for my appointment..

Corey

25 de jul. de 2014

Staff is always friendly and helpful whether you are buying a vehicle or having service work done.

wjregan

24 de jun. de 2013

I have bought 3 vehicles from Keystone and getting ready for my 4th. All of my deals have been fair and their service is great. These people go the extra mile for you every time.

steaminginpa

21 de dic. de 2011

Vehicles are priced out of sight. I have bought 3 vehicles from Keystone Ford in the past,but no more. Casey is a con man,and changes his story daily,no I mean every minute. Unreal very low trade in values and sky high prices for what they have on their lot. Clayton has lost it allowing a guy like Casey run the sales,it will burn him. Do not even bother with this dealer,they will run you around in circles if you are not willing to pay them full price. They will in a very nice way say "well we will call you if something more in YOUR price range comes in"Have you heard that from them?That is a nice way of telling you to get out your a waste of their time,or a so called by them BOTTOM FEEDER.Some way to treat customers.Beware!! Its ok to look/drive their vehicles,but please have your head on right and look past the shiny car/truck and see how bad their prices are. You can get much better deals somewhere else,you might have to make some calls,and drive a little out of your way to get a GREAT deal.