Bertie

26 de ago. de 2016

I had totaled my car and was in real need for another car. Went to several dealers looking for a nice used car. Last stop was Kia of Orange Park. I found a 2015 Nissan Rouge Select. I will have to say I had the best salesman you could ever ask for. His name is Daryl Lee and he was always there to answer any concerns I might have plus he was very prompt in returning my calls. In fact he called me several times on his own just to let me know he was working on something I had asked him about. If I were to ever need another car I would want a salesman like Daryl Lee. He is such a kind man and such a gentleman. Everyone at Kia was very friendly and did not have any problem with service.

Valerie

24 de ago. de 2016

Bob Mundy is the absolute best!!!!! Great experience!!

Nina C

23 de ago. de 2016

I am a repeat customer because since day one, they have gone above and beyond, every time I have come to them for service. I have & will continue to recommend KIA of Orange Park to family and friends.

bocher,d95

22 de ago. de 2016

Excellent experience, I will recommend Raynard Gilyard and this dealership to my family and friends. It's been 18 years since I bought a new car and this Dealership was worth the wait.

Frustrated

17 de ago. de 2016

After two years of regular maintenance, I won't be returning to Kia of Orange Park. In the past two months, I've visited 4 times and waited at least 3 hours each time. Quick summary: Visit #1 occurred in mid-June 2016. While driving, my steering wheel locked up and my car died. I immediately scheduled a service appointment. In addition to having this issue looked at, I got an oil change and new tires. No one could determine what caused my car to die. I waited about 4 hours. Visit #2 occurred 4 days later when my car died two more times. I took it in, and after waiting for 3.5 hours, no diagnosis was made. Kia then kept my car overnight for TWO nights, but was still unable to find the issue. Each day, I was promised that someone would call and give me updates, but I had to call and reach out myself. Kia had my car for over 42 hours this time, and I still had no explanation.Visit #3 occurred a month later when my check engine light came on. After waiting 3 hours, a diagnosis was made, but since it was a special order part, I had to come back to have the repair.Visit #4 occurred a few days later when the repair was done. The day prior to the appointment, my TPMS sensor came on. I mentioned it to the device guys when I brought it in because I'd just bought new tires. I was told that the drop in pressure was just due to the extreme heat. Air was added, and I drove away hopeful. My TPMS sensor was on the next day. Within 10 seconds of examination, I found a nail in my tire. How was this missed? I no longer feel comfortable visit Kia of Orange Park.

Timothy Prescott

10 de ago. de 2016

The sales experience I received at Kia of Orange Park was AWESOME My salesman Dewey Hillard is the Man and Scott Roberson could not have been more helpful! There the best!!

Cwright2424

8 de ago. de 2016

My sales person Dewey Hilliad was very friendly and did give you that huge sales pressure you usually get at a dealership. He consistently asked about my vehicle needs, price range and promised to work with me even though credit not good. I thought I would have to settle for a car didn't really want but was able to get a luxury car at a decent price. Would definitely recommend coming to the west side than Phillips hwy to my friends/family.

Carl Gutzmer

8 de ago. de 2016

Terrible they took a coupon book and tossed my dads hearing aides! Used fowl language in front of us yelling a employee!

Mat

16 de jul. de 2016

The service department was awesome. Darren was very knowledgeable and incredibly helpful. Bill the manager was approachable and responsive. I will buy a car from this dealership just based on the service department!

Tiwanda

7 de jul. de 2016

My experience was excellent. I made an appointment with Darryl Lee and he's was ready when I came in. I expressed what I w as looking for and I purchased just that.

Douglas W Lawrence

17 de jun. de 2016

I scheduled a appointment for 6/17 at noon to utilize my warranty for interior cleaning. This is the second time i utilized it the first time was awesome in and out within an hour. My wife has been there for over 4 hours today and it is still not complete. We have been told that its taking longer cause they keep stopping to clean other cars they just sold. I then requested to file a complaint and asked the name of the service advisor but the lady who was watching her desk while she was at lunch said she did not know her name. I was actually in the market to upgrading one of my cars in a few weeks and decided i will go somewhere else now due to the horrible customer service here. Also when i kept asking whom i file a complaint with they just keep asking me what was wrong and would not point me in the direction of whom to talk to. I ended up filing a complaint with the better business bureau and opted in to talk to the media regatding it also.

betty

3 de jun. de 2016

My salesman, Eddie Leonard, was very professional and knowledgable with all aspects of the sale process. The finance process was rather lengthy and took some time to complete. I would recommen Eddie with no hesitation if asked.

Meggameg

27 de may. de 2016

Went here on Monday ready to get a new car, spoke to Eddie. He pissed me off within the first 3 min, "oh I don't think that will be in your price range" - I never mentioned my price range. You did not work hard enough for my sale. I never tell my trump card till I'm almost where I want to be price wise. - left went to Family Kia St. Aug - was more than please with there above and beyond great service. Walked out with a brand new 2016 Kia soul, with 4miles on it. ****you guys Failed********

TWest92

16 de abr. de 2016

Robert Diagle of Kia of Orange Park was excellent! He got my car serviced faster than I expected. I was in & out. He is a real asset to Kia! He's a keeper!

finn_kayla

29 de mar. de 2016

I purchased my car in November of 2014, and I've had nothing but issues. I purchased a brand new car so that I did not have issues with my vehicle, but of course, I did. To start, my car was lagging and not wanting to accelerate. I took it into service and was told that they could not diagnose the issue, as the problem did not duplicate. So I picked up the car, and of course, the issue occurred once again. As I was driving it to Kia for it be serviced, my car completely shut off on me in the middle of Blanding Blvd. After being without my car for every bit of a week, I was told my fuel pump needed replacing. The fuel pump was then replaced, and not even a week after picking up my car, the same issue occurred. I dropped my vehicle off at Kia once again and they informed me that my fuel injectors were clogged and needed to be cleaned out. This repair was completed and I picked the vehicle up on a Friday afternoon. Saturday, Mid-day, the car started lagging and not wanting to accelerate once again. Called Kia and Tamera (service manager) advised me that I would have to pay $600+ to have my entire fuel system cleaned out. I called Corporate and Sara advised me that I was putting the wrong type of fuel in my vehicle, that I needed to refer to my owners manual, which I did. My owners manual specifically stated that I needed to use 87+ octane fuel. GAS STATIONS DO NOT SELL LOWER THAN 87 OCTANE FUEL. I have been accused of things that are completely irrelevant to the issue that I am having my car, as it was stated that I am using the wrong type of fuel for my car. I have been treated with complete disrespect and my intelligence is being questioned. Mangers say they will call you back, and never call back. I do not agree with the way Kia runs their dealership, and I am ready to drop my car off to them so that they can deal with this vehicle, as all it has been is a complete headache. This vehicle is not a safe vehicle for my family, and that is the main reason for buying a new vehicle. I knew that I would have peace and security knowing that I had a new reliable vehicle with no issues, and that is by far the case.

Jessabell

13 de feb. de 2016

Now, i've heard of dealers treating women differently than men, but this was ridiculous. The sales guy didn't show us vehicles, he just ran our numbers and ok, our credit isn't great, but enough to purchase a vehicle. We wanted to use our trade in as a down payment. Ok. We also had a budget limit and that is where our sales man got nasty. He was very cryptic, leaving to "run our numbers" and would come back to the desk with no physical info for us, just snarky comments. He, at one point said "I wish people would stop coming in with budgets and just let me run the numbers and do my job". We added a co signer and again, he went to do what he does, and then I suppose he had nothing left to say, so he sent the "sales manager" over to belittle us on this behalf. The first thing out of the "manager's" mouth went to the tune of "I wish people would stop coming in thinking they could get a vehicle for $200 a month price range. It's impossible anywhere, and they are wasting their time." It was as if he were trying to shame us into upping our monthly payment limit, for what? Their precious sale? At this point, we left. No sense in using a car lot that insults potential customer's intelligence. We went else where and managed to have a down payment of 2500 (we were saving just incase)on top our trade in value and they squeezed the numbers. Guess what, our payments are $197 a month. Better sales people work the "impossible" I suppose.

Netra Ray

10 de dic. de 2015

Traded my car....over a month later the loan wasn't paid off for that car. Kept getting calls from former bank about late payments even though I no longer had the car. No one could explain why things were taking so long. Not happy at all! Should have gone back to Chevy! Can't even enjoy the car cause I'm so upset!

cginther2

22 de jun. de 2015

I purchased my third Kia on Jan 2 of 2015 from Kia of Orange Park, so glad it was not my first purchase or it would of been my last. JB my salesman was great, I was trying to decide on a higher end model or a lesser expensive one to keep my payment down. JB asked what it would take to get me into the more expensive car and I said a lower payment, he then left and returned with James Schott the sales manager. He had and offer of 60 days no payments on a piece of paper, they would pay Jan payment on my current car and first payment on the new vehicle. I said that sounded good and we proceeded to do the paperwork, little did I know at the time I should have held onto that paper my mistake. Of course I had no reason to not think my offer would not be followed through with. After several weeks I called to check on my payment, JB said he would look into it. He looked through the paperwork and of course no mention of the deal was there, so I was just out of luck. I called to talk to James and he basically called me a liar and said anyone could say that he told them something so they could get it for free. I was shocked embarrassed and very angry, I cannot imagine someone saying that to a customer. I then asked to talk to the general manager Richard DeAugustine and James said he would have him call me. About 10 minutes later James called me back and stated they had decided to send me my payment, again I took him at his word. Of course that payment never arrived, so I called again and he now states that he never called and told me that, I cannot believe the treatment I have been subjected to at this dealership. If you get any kind of offer or deal from James make sure you hang on to that offer or you will never see it again. I have made multiple calls to this dealership and I am getting no response, I have sent the dealership a letter and filed a complaint with Kia, then decided to write this review so any potential customers can be more aware than I was.

stameyk

17 de mar. de 2015

I reported a warranty issue on 12-11-2014 and tried to get it resolved ever since, without success. I finally reported this case to KIA USA, however even KIA could not yet get a response from this dealership.

RachRTR

11 de feb. de 2015

I just bought my 2nd Kia (from a different dealership) but with my first kia, OP did all the service to it and I had one bad experience with them and they quickly and kindly fixed the issue no questions asked. The service department has always been wonderful and I definately recommend the service department, just not the sales department!

boricua

11 de feb. de 2015

My experience at your dealership was the very best I have encountered when purchasing a car! Ted "Q "Quinones was a very outgoing and friendly salesperson...but never "pushy" as some I have encountered.. and he worked in a very straight forward manner to bring me to a fair trade-in deal that I am very satisfied with. Makes me very happy to be a Kia owner again! My car is perfect for my wife.. very, very happy about that! The fellow (forgot his name now) who was there was friendly and courteous and explained the features of the car to my wife...as well as going over the car.. and that was very important to me....extremely superior to the Kia Soul I traded this car for!! Again...thank you for a job well done.. I am one happy customer!! I will definitely recommend your cars and dealership to my family and friends when they are in the market for a new car!! Thanks!

Dalasdon99

13 de ene. de 2015

We did have a few things go wrong with our car buying experience at Kia of Orange Park, however every business can make a mistake but the business that takes the time to meet with you to make things right at your convince says a lot about them. Kirt is a partner in the business and once he heard something went wrong he went out of his way to correct the situation and went above and beyond. I think very highly of him and the business he is running. I would recommend him and his dealership to anyone in need of a new or used car. Thank you for being attentive to your customers needs and making our experience great. We will be back next time we need a car!! Thank you!!!

gmasterju

29 de sep. de 2014

What a shame because salesman Donald actually was friendly and helpful. Manager on the other hand was opposite. We agreed on a deal for a black 2012 kia forte on saturday september 27, 2014. Was told to come back on september 29, 2014 to bring the spare key for our trade in and sign other papers. When we got to the dealer we were told that we still owed 325$ for the payoff of the trade in and that we only had 2 choices to increase our monthly payment(after it was already increased by 4$/month than agreed to before going in finance room) or write them a check. We were told on saturday that they would take care of the payoff and they contacted the lien holder and had a payoff amount, which every time I had purchased a car they needed the exact amount of payoff. So now I am being told that it was my fault for signing the agreement which they told me the amount of the payoff. I asked the manager again and he agreed that they did call the lien holder and got the payoff amount that saturday but neglect to tell me on that same day that they could not get a hold of anyone so its my fault. So I told them this is whole thing is stupid and bad business, and he responded saying not to call him stupid ran out the room fuming. After wasting more time they finally said they would take care of it but not after saying if I had a better attitude they would have done it sooner or I can return the vehicle. I told them I want my trade in back and cancel the deal (which Three Day Guarantee says I can) . I was told no that it is in the books already. They told me they would take care of it but nothing in writing that assures me and manager never apologized or talked to me again. I bought the car at a more than fair price for the dealership because salesman did great work but such a shame I will not be referring or buying anything from Kia of Orange Park. What ever happened to customer service and professionalism? I am very disappointed.

MsWendy904

1 de ago. de 2014

I initially called in on a Sunday to talk to someone about getting pre-approval before riding all the way to Orange Park from Fernandina Beach. And I wasn't working with the best credit ever either. I talked with Mr. Raynard Gilyard - very courteous and helpful - he took all my information , and after working on my attempt to be blessed with a new vehicle and several calls back and forth - he phoned me on Tuesday and asked me to come down. I went down on Wednesday morning and met with the nicest man I've ever dealt with. He knew what I wanted and had worked his rear end off for over two days because of my lower than average credit score and he was able to show me around and let me test drive the vehicle that I wanted. I fell in love instantly. Raynard along with his manger Mr. Richard DeAugustine jumped through hoops and hurdles for me and made me feel like a queen and truly deserving of the new vehicle they had worked so hard to get me approved for. I thank both of them from the bottom of my heart and will forever send anyone to KIA of Orange Park. They are absolutely great and excelled in every aspect of customer service. I left that day in my brand new car and have never been happier and know that if I have questions, they are just a phone call away and will welcome me with open arms. Thank you KIA of Orange Park!!

MsWendy904

1 de ago. de 2014

I initially called in on a Sunday to talk to someone about getting pre-approval before riding all the way to Orange Park from Fernandina Beach. And I wasn't working with the best credit ever either. I talked with Mr. Raynard Gilyard - very courteous and helpful - he took all my information , and after working on my attempt to be blessed with a new vehicle and several calls back and forth - he phoned me on Tuesday and asked me to come down. I went down on Wednesday morning and met with the nicest man I've ever dealt with. He knew what I wanted and had worked his rear end off for over two days because of my lower than average credit score and he was able to show me around and let me test drive the vehicle that I wanted. I fell in love instantly. Raynard along with his manger Mr. Richard DeAugustine jumped through hoops and hurdles for me and made me feel like a queen and truly deserving of the new vehicle they had worked so hard to get me approved for. I thank both of them from the bottom of my heart and will forever send anyone to KIA of Orange Park. They are absolutely great and excelled in every aspect of customer service. I left that day in my brand new car and have never been happier and know that if I have questions, they are just a phone call away and will welcome me with open arms. Thank you KIA of Orange Park!!

thjackson

29 de jul. de 2014

Outstanding car buying experience ever. Raynard Gilyard were very friendly and helpful. Arthur the sale manager were outstanding as well. Actually the whole team were great.

Teenresa Hilton-Jackson

29 de jul. de 2014

Outstanding car buying experience ever. Raynard were very friendly and helpful. Arthur the sales manager were outstanding as well. Actually the whole team were great. Thank you

thomask10

24 de jul. de 2014

A great experience, friendly staff, VERY good prices, you simply can't beat them! I'll be recommending this and the Atlantic kia dealership to all of my family and friends! AMAZING EXPERIENCE A+ Service

Stephanie B.

27 de jun. de 2014

Best car buying experience. Bobby was very knowledgeable, helpful, and friendly. Loved his no pressure approach! I will be back and will send any one looking straight to Kia of Orange Park

sbarlow

27 de jun. de 2014

Best car buying experience. Bobby was very knowledgeable, helpful, and friendly. Loved his no pressure approach! I will be back and will send any one looking straight to Kia of Orange Park

Tracy Temple

16 de jun. de 2014

Sales with a smile My son and I walked into your store with no idea of what it was that we were looking for and received an experience of our life. Mr. Mosley greeted us with a smile and a whole lot of knowledge and confidence. He made the experience for my son very pleasant and assuring as this was his first experience with car buying. The service we received goes beyond all car buying experiences that I have ever been apart of until now. Mr. Mosley was very patient and went out of his way to accommodate all of our needs. Two or three months after the purchase of my sons new vehicle Mr. Mosley still contacted us to make sure everything was going well with the car and that we was satisfied with our purchase. He has really made this process go as smooth as possible within his control. I would recommend Mr. Mosley to everyone I know in need of a car and great service. He really made me feel as if he cared and took personal responsibility of our deal instead of just someone he needed to make a sale.

Tracytemple

16 de jun. de 2014

My son and I walked into your store with no idea of what it was that we were looking for and received an experience of our life. Mr. Mosley greeted us with a smile and a whole lot of knowledge and confidence. He made the experience for my son very pleasant and assuring as this was his first experience with car buying. The service we received goes beyond all car buying experiences that I have ever been apart of until now. Mr. Mosley was very patient and went out of his way to accommodate all of our needs. Two or three months after the purchase of my sons new vehicle Mr. Mosley still contacted us to make sure everything was going well with the car and that we was satisfied with our purchase. He has really made this process go as smooth as possible within his control. I would recommend Mr. Mosley to everyone I know in need of a car and great service. He really made me feel as if he cared and took personal responsibility of our deal instead of just someone he needed to make a sale.

hnblount

3 de mar. de 2014

They greeted me as I drove in...asking how could they help me. They serviced my car fast and their customer service quarters were very comfortable and clean. I could not have been treated better. All I can say is "Thanks for the good customer service"....

DataDavid

3 de mar. de 2014

I had a Malfunction Indicator Light (MIL) on in my 2014 KIA Forte. Brought it in without and an appointment and the wait time was very reasonable. Problem was fixed with a software update in very little time.

moose3425

4 de feb. de 2014

I purchased a used Kia Soul at the end of September. A couple weeks later I got a letter from Kia asking me to trade in that car for a new car and that they would get me a great deal. I came in and looked around and found a 2013 Kia Soul that I really liked. I traded in the 2012 Soul for the 2013 Soul on October 23, 2013. As of today (2/4/14) I still have not received my sticker for my transferred tag. My tag expired on 1/26/14. I have been into the dealership about 6 times trying to get this resolved. Each time, Art told me he would take care of it. He has not. He assured me that he would talk to Carol in tags and get me a new sticker along with the refund check they owed me. I finally got a hold of Carol myself on Friday morning (1/31/14) and she tells me that Art has NEVER said a word to her about any of this. This tells me that either Art is a liar, or Carol is a liar. Either way, one is definitely a liar. Carol then tells me that she will have my sticker and refund check ready for me to come pick up on Monday (2/3/14) and to call her first to make sure. I call Carol at 4:45pm, giving her plenty of time during the day to get what they owe me, and she tells me that the tag is in, but she was too busy to cut me a new check (a check they have owed me since 10/23/13). Every time I have had a problem, whether in the dealership or on the phone, I have asked to speak to the owner or a general manager. Every time I have been denied that request. I have left messages for the general manager, (Curt or Kurt, I've only heard his name mentioned once) and have not received a call back. To top it all off, I was told that the car I purchased was brand new and the reason for having almost 1500 miles was that it was a demo car. My paperwork says they sold me a new car. I have recently discovered that this car was registered and insured by someone else a month before I bought it. That does not sound like a NEW car to me. Avoid this dealership like the plague. They are incompetent, manipulative, and liars.

tayleb3

24 de ene. de 2014

Cornelius Jenkins was a great sales person for me. He help me find a car that was affordable for me and in good condition and I am happy with my car.

DataDavid

22 de oct. de 2013

I recently purchased a 2014 Kia Forte and a 2014 Kia Sorento. The Forte is mine and the Sorento is the wife's car. Bobby made sure both of us were happy with our new cars and that we got a fair trade in price on our used cars. I have had the opportunity to take both of them of short trips (approximately 400 miles). Both cars got the EPA gas mileage that was stated on the sticker. Both cars are great and we are enjoying them. Thanks!!!!!

dixieangel9027

14 de sep. de 2013

Me and my husband came in today just to inquire about the kia optima. Ted "Q" met us when we got out of our truck, He immediately put us at ease. I asked a little jokingly if it would be possible to work a deal on two vehicles. He said he would see what he could do. We started looking at used cars. He showed us a Toyota Camry with 4000 mile fully loaded and we went on a test drive. He then told us that we could be approved for two cars. When I stepped outside for a moment he shoed me a Chevy Impala again loaded and asked if I liked it. I am tall so cars are not always comfortable. We then test drove that. Our truck that has a few problems he got us a great trade in value. Our payments after all is said and done were a little more than we wanted but still a great deal on two great maintenance free cars. Randy in finance made that part easy. Every one was very professional but at the same time a lot of fun to work with. We laughed the whole time we were there. Today was an absolute blessing. Thank you "Q", Art even though you were not by our side you were in the background, and Randy. You made our day. Now we will be safe driving

dixieangel9027

13 de sep. de 2013

Me and my husband came in today just to inquire about the kia optima. Ted "Q" met us when we got out of our truck, He immediately put us at ease. I asked a little jokingly if it would be possible to work a deal on two vehicles. He said he would see what he could do. We started looking at used cars. He showed us a Toyota Camry with 4000 mile fully loaded and we went on a test drive. He then told us that we could be approved for two cars. When I stepped outside for a moment he shoed me a Chevy Impala again loaded and asked if I liked it. I am tall so cars are not always comfortable. We then test drove that. Our truck that has a few problems he got us a great trade in value. Our payments after all is said and done were a little more than we wanted but still a great deal on two great maintenance free cars. Randy in finance made that part easy. Every one was very professional but at the same time a lot of fun to work with. We laughed the whole time we were there. Today was an absolute blessing. Thank you "Q", Art even though you were not by our side you were in the background, and Randy. You made our day. Now we will be safe driving.

BUDMAN117

22 de jul. de 2013

Things did not go the way I had hoped at 1st, but given the the chance they corrected everything and all turned out GREAT! I would buy another car from Orange Park Kia. Steve Smith gave me a GREAT price on our new Optima. Thank You J.B. & Jeff for not giving up on this deal. NOW MY WIFE'S HAPPY.... SO I'M HAPPY!!!!!!

lauratjax

12 de jul. de 2013

100% positive buying experience thanks mostly to Jay Wenberg! He was friendly and very knowlegeable. WIthout a doubt the best car buying experience I've ever had.

hollymccann

20 de jun. de 2013

Awesome dealership and staff! Jay was an absolute blessing that day we walked into Kia. I had done an initial online credit app. and car search so we knew what we wanted but were not sure if we could attain our dream. On a day that was so busy and hot, Jay made us feel like we were the only customers in Kia at that time. Service above and beyond! I would recommend this dealership to anyone in the market for a car. Thanks a million, the McCann's!

vgibbens

17 de jun. de 2013

I came in thinking buying a newer vehicle was impossible due to my financial situation with my trade-in. The dealership worked together wonderfully to make my needs/wants happen. Jay listened to what I wanted in my new car and genuinely cared about my budgetary needs. I was able to leave the dealership with my new car and now I can have a piece of mind that my car is reliable and maintenance free. I drive extensively for my profession and it is one less thing on my plate to worry about. Thanks!!

joegarcia44

6 de jun. de 2013

I had filled out an on line application the next day I received a call from Dave Freelan telling me to come on down for a test drive that i had been pre approved this came as a surprise because my credit is really bad. So I scheduled an appointment and I came in for a test drive. I test drove a number of cars made a number of calls to him regarding the cars and he returned each and every call very quickly and he was very attentive to my questions and concerns. That said a lot about the man and the company when it came time for financing he was willing to work with me on everything the type of car the down payment down to the payment that was right for me and my budget he really went above and beyond the call of duty to find me a car. Generally after the sale it's like the titanic and everyone jumps ship and if there is a problem no one can be found but not here if you have a problem you call them and there right there to resolve it. regardless if it's a used car like my 2007 Pontiac G6 or a new 2014 Kia Soul everything is equal and everyone goes out of there ways to help to get the problem resolved. so the point of this if you are looking for an honest, hardworking upfront car salesman who keeps your interest in mind when it comes time to buy a car go no further then orange park Kia and Dave Freelan they won't steer you wrong.

camibarney05

31 de may. de 2013

This was my first time purchasing a new car. I had the best experience with the whole process. Jay Wenberg was amazing! I was nervous walking in, but overall it was easier than what I expected. I would absolutley recommend kia of orange park to anyone, and I would make sure they go see Jay!! Thank you so much for everything!!

Rickles1

9 de may. de 2013

Our experience with Kia of Orange Park could not have been better, our salesman was great and very informative. Made us feel comfortable, answered all of our questions, asked what we wanted then delivered on all points plus more.Seeing the smile on my wife's face...... priceless

ejaiken

13 de abr. de 2013

I walked into Kia of Orange Park dealership not expecting to walk out in a new car. My salesperson was Jay Wenberg. He was honest which is very important and rare at a car dealership. A deal was worked out for me in a short amount of time. I got a fantastic car. I am so pleased and would recommend them to everyone.

sharonbwithpremier

1 de mar. de 2013

I went into the dealership prepared to purchase a used car because I didn't think I would be able to afford a new car. I was driving a 2004 Kia Optima with over 100,000 miles. I met David Baker at the dealership and he immediately took me to the used car lot as per my request to show me what he had available. Throughout our conversation I told him how much I loved my Kia Optima and hated the idea of having to drive anything else. We picked out a couple of alternates and headed back to the office to talk numbers and David suggested we just "take a look" at the new Optima's so I could keep them in mind for later. Much to my delight I looked at several and even picked out the one I would LOVE! David went to work and gave me his best deal on the used car. It was within my budget but it wasn't the car I REALLY wanted. He went over to his manager Ed Trott and explained my dilemna and came back with a deal on the brand new Kia Optima that I could not refuse!!! I absolutely love my new car (even though I couldn't afford the sunroof I had become so attached to in my old one. I will save up for that one with my next purchase!) I had an amazing experience at this dealership and never once felt pressured into buying anything. David and Ed did everything possible in a courteous and professional manner to make me ONE HAPPY CUSTOMER!! I have already recommended this dealership and David and Ed to several of my friends! To top it all off...when my husband came to pick me up, he liked the car so much, he bought a new one for himself. We absolutely love our KIA's. Thanks!

crobitaille

23 de feb. de 2013

We came in on Monday morning and we were greeted by a nice gentlemen. He polity ask us we we were looking for and in a matter of minutes we were test driving the vehicle. During the test drive David was very knowledgeable and he took time to explain almost everything about all aspect of the vehicle. He was very relax and we did not felt any pressure during the negotiation, which was surprisingly painless and short. We go the price we wanted and drove the vehicle hone the same day. This a small dealer but it does not look small. It is very easy to locate all the vehicles the have in stock. The lot and the showroom are clean and well maintained,

shundy99

13 de feb. de 2013

This was the best car buying experiance I have had by far.Q and Art was excellent in getting me approved, teaching me how to use all of the features in my 2013 Kia Optima that i purchased, he was very nice, friendly and knowledgable about the product which is always a plus. I will definately recommend friends and family to Kia of Orange Park for car buying needs. I feel that going to a dealership to buy a car is always a long process, even though I was there for a while, which was expected, with the friendly atmosphere and the friendly people at the dealership, the wait to get the whole process done and fill out the paperwork didnt seem that bad at all.

sheppellr

11 de feb. de 2013

The purchase of a new veichle can be very intimidating for the average consumer as it marks a significant milestone. Expecting *High Pressure Sales, both my wife and I found our KIA Salesperson, Jay Wenberg, very polite and courteous providing for us a memorable experience. His knowledge of our purchase, a KIA FORTE, assured us that we were making the right decision. We are very happy with our new car and would strongly recommend Mr.Wenberg to all others whom will share this same life event, he is a gentelmen and a leader in his field, many thank's.

kevinshannah

7 de feb. de 2013

Jay Wenberg was very personable and if we ever need to go to a dealership again, we'll be visiting him for all our needs.

Pate

6 de feb. de 2013

Knew from family member the quality of her car, We found Kia of orange Park. To our delight we found the car we wanted. The young man who met us was so nice and very helpful. Gary Brewer is an awesome person first and worked with us very well. I will recomend your dealership and especially Gary to any one I hear that is looking for a car. Awesome place and people

bjlmomto4

5 de feb. de 2013

Ray was very helpful and informative during the process og purchasing our new vehicle I would highly buy another car from him he is a very honest and caring salesperson

wendycrxt99

28 de ene. de 2013

No hassle experience. It did not take long to complete my purchase. Ted Quinones was very helpful. He made my experience at Orange Park Kia go rather smoothely. I would recommend Orange Park Kia to my friends and co-workers.Wendy Wasson

Bcruz623

27 de ene. de 2013

I went into Kia of Orange Park looking to trade me my 2007 Hyundai Sonata for another used car and after working with Maynor, Arthur, and Gary on January 7, 2013 I took out with a brand new Kia Forte EX. They were great in assisting with financing, trading my car, and getting me a monthly payment that fit into my budget. They were fun, friendly, and very helpful. I will definitely return to them for my future car needs. This was my first time buying a new car, thanks guys for popping my new car cherry, you guys were oh so gentle.

lovemysoul2013

23 de ene. de 2013

On Dec 13, 2012 (I know, this is late), I came to your dealership to just check off a test drive with your new Soul vehicle. Honestly, I never liked the Soul vehicle. To say that my life in that time was a perfect storm and a convergence of chaos with pain and suffering, is an understatement. I had already visited a few other dealerships, including the one with the same salesperson from last purchase, over 10 years ago. I was very frustrated, in SHOCK of the new prices in the market. I didn't think I could get something that I would be in love with and afford. BUT...I DID!!Not only do I LOVE my SOUL, but my experience with Ted (Q) made all the difference. I was running against time and patience and willingness to buy a new vehicle. Soon as I arrived, he immediately put me at ease and we laughed and laughed all the time I was there. Only us hispanics can understand our own shenanigans and jokes!! But not just becasue of this, but he ENDURED my baggering of repeated questions, my inquiries and my price push back. He helped with my trade-in which I didn't want to trade it in for foolish reasons - sentimental ones. I felt like two elephants were pushed off of my shoulders with this!! Thank you!I do want to say something about the Soul. I had been suffering with complications from medications since early part of 2012, in my legs, specifically.(remember my cane that night?) Well, little did I know that my previous vehicle was NOT helping with the problems, but making them worse. I drove my Soul that first weekend A LOT and to my surprise, the tendons and muscles were not hurting anymore and I have been able to do a whole lot more since then. I no longer have to use the cane. To be able to get in and out of the Soul without having to neither jump in nor strain to get out of it, has made the difference with my recovery.The kicker is that EVERYONE that sees it and me in it say the same thing, "Oh, this is so you". The very one I didn't like at first and now I love!Thanks Ted (Q) for your help. You are truly one of a kind. Keep it up!Sincerely,Lillian

mary.siefferman

21 de ene. de 2013

I would like to say that this is one of the best dealship that i had ever been to, Jay wenberb is the best salesman,my over all experience here was awesome, I will be telling all my friends to go see jay wenberg at kia of orange park,you will be glad u did, Thank you so much I love my new car. Mary Siefferman

Djmcnaught

20 de ene. de 2013

I cannot say enough great things about Jason and Rick! They pulled a rabbit out of their hat to get me a great deal!! Go see these guys - you won't regret it!

Melanie

18 de ene. de 2013

This was by far the least amount of pressure by salespeople and then the quickest process to purchase ever experienced. My hats off to the dealership. Jerry and Walter did an excellent job and a great follow-up.

bjk317228

18 de ene. de 2013

Q was amazing. My husband and i felt very comfortable and no pressure for purchase. We absolutely love our new car and so does our son.

Tim and Maureen

16 de ene. de 2013

We only stopped to look at the Soul but because of the people helping us we ended up buying the Soul the next day. Rick and Jason really went out of there way to make us happy and took the time to socialize with us. Perfect experience and would recommend this dealership to all the people I know.

ericandlisa2

15 de ene. de 2013

We have purchased 2 cars from this dearlership within 3 months and Jay by far was outstanding. Jay was extremly knowledgable with the Kia Optima and also helped my husband with a few questions concerning his Kia Sorenta that was not mentioned with our previous purchase. Jay is a true asset to your establishment. I would recommend him to anyone! Thanks again Jay for all your help and I LOVE MY NEW CAR!

oemoo

14 de ene. de 2013

Great experience. Jay was very helpful in getting things taken care of so that I can go home in a brand new car. And I did! Love my new Rio SX!

bmc007

13 de ene. de 2013

This is the third car we have purchased there and couldn't have any better service to help us purchase our new car. Jason and Rick were so friendly and helpful with our trade and our new Forte. Thank You Ron & Betty

wat1981

6 de ene. de 2013

We traded in our Jeep Compass for a Kia Soul! which we love. Even though we arrived close to closing time Walter and the Orange Park team worked after hrs to get us a good deal and in our new car. Thanks so Much!!!!

lobosdv

6 de ene. de 2013

Gary was very informative. He helped make my purchase experience very smooth. I was very happy with his exceptional customer service skills. Gary is a great people person and made my overall experience there at Kia of Orange Park a very stress free and pleasant buying experience. Thank you for making the Price of my new car no hassle. Overall I would definetly recommend Gary Brewer and Kia of Orange Park to all I can.

Terriyaki

2 de ene. de 2013

Both associates worked with me with what I could afford and what creature comforts I wanted. Even though I've only had the car for 3 days, so far I am so happy with my choice. I would highly recommend this dealership. Sales was not pushy and this is the first time I didn't hear a salesman say "you look great in this car". Although that may be a bad thing :)

GMGIBBONS

31 de dic. de 2012

I LOVE KIA OF ORANGE PARK THEY HAVE GREAT SERVICE AND GREAT CARS. THIS IS MY SECOND KIA THAT I HAVE PURCHASED FROM KIA OF ORANGE PARK AND I WILL BE USING THEM IN THE NEAR FUTURE AGAIN LOL BUT OVER ALL GREAT SERVICE AND COMMUNICATION.

nan3562

29 de dic. de 2012

Jason was extremely helpful in getting us into the right vehicle and for the right price. He was knowledgeable of the vehicles and we felt like he was helping us not just trying to sell us a car. I would reccomend your dealership but most importantly Jason.

dhulse32068

29 de dic. de 2012

The car i currently had broke down 2 days before christmas and come to find out it was the transmission and the dealer i bought it from would only cover half of the cost to repair my roommate suggested i go online to see if i cold be preapproved for a car, i went to kia of orange park and within minutes Jay Wenberg called me and told me what i would need to get into a car. The next day i drove off the lot in a brand new kia forte. Jay was awesome..he is in internet sales and it was so easy. Art and Jay made this so easy its the best new car buying experience i have ever had. Thank you.

caplesf

28 de dic. de 2012

My son and I came by the dealership just to see if they had any cars that interest me but before we got on the lot good there was Gary. An exceptionally friendly and honest young man. I told him that I needed a car and would be back with my husband the next day. You see, he's the type of person that made me not want to work with anybody but him. My husband and I came back and we bought the Kia Optimum. What a great car, and Gary showed me everything about the car. He went above and beyond his job and I am going to proudly show and recommend Gary and Kia of Orange Park to everyone I know that needs or is planning to get another car.

kknig003

28 de dic. de 2012

My Dad and I came in looking for a new Kia Soul. Walter was very patient and helpful and let us look around privately for long enough, without being too pushy. He let us go on 2 test drives for the Soul and Soul+. We ended up getting a new 2013 Dune Soul+ and are very happy with it.

wvmtnette

20 de dic. de 2012

I did most of this deal by phone. Spoke with Mr. Brewer, let him know what I wanted. When ready, all I had to do was introduce myself, sign papers and drive away. A painless buying experience.Any issues I might have had were addressed to my satisfaction.I did not research pricing as I knew which car and which dealership that I wanted to conduct business.

Raiddog

10 de dic. de 2012

I thought Maynor did an excellent job in showing the Kia Sorento and describing the vehicle options and accessories. My visit was fast and enjoyable all the way through the entire process. Chuck Wrye did an excellent job in explaining all papers signed and options such as extended warranties and gap insurance during the financing part of the deal. Kia of Orange Park is highly recommended.

cdrinkwine

8 de dic. de 2012

We came in because we had an immediate need for a new vehicle - our SUVs engine blew up. When we arrived, Steve greeted us, asked our names and walked us right over to the vehicles we were interested in test driving (Kia Sorento). Well, first we took a much needed restroom break since we had been sitting in traffic on the way there; Steve waited patiently while we got situated. Steve listened to our questions attentively and showed us around the different models. He asked what was important to us about the car - color, features, etc. - and then showed us models that fit our needs. He was never pushy or insistent; we felt comfortable throughout the whole test drive and sales process. When it came time to work the numbers, Steve again listened to our needs and what we were looking for and came back quickly with an excellent proposition. We accepted and then had a short wait for our finance rep. While waiting we decided to look at a Kia Optima which would replace our other leased vehicle. Steve helped us with that test drive. We loved that vehicle, too, and said we wanted to purchase it. It was getting late in the evening as we arrived a little late on the lot, so they made it a smooth process. Not only did they hold the Optima for us and work up all the paperwork so we could be in and out the next day, but they also fully detailed our leased vehicle and gave us a discount to make our final payment. We finished up the paperwork (DJ Sullivan was fantastic and made the financing so easy and pleasant), and took our new Sorento home.When we returned the next afternoon for the Optima, the experience continued to be excellent. The detailing they did on the new Optima made it even more beautiful than the night before and the detailing they did on our leased vehicle made it truly look like new. The deal was great, paperwork was a breeze and Steve even drove the extra vehicle back with us to our house so we didn't have to make several trips.We'll be referring all of our friends to Steve at Kia of Orange Park, and be coming back again when it's time for our next vehicles.

Luchalibre

7 de dic. de 2012

Working in the auto insurance sales and service industry for the last 17 years, I've had my fair share of seeing the horrible service other competitors offer and I've always made sure that the service I provide was top notch. This is what I received at Kia of Orange Park. I was not pressured into something I didn't want, I was given options and my financing was reviewed with a fine tooth comb and I'm thankful. Nearing a divorce, finances were tight and though I am paying a little more for my car note than I would have liked, it's still within my budget and I am extremely please. Edward was excellent.......his service and friendliness made me feel comfortable given a stressful situation as it can be with a high purchase. He even took the time to make sure I understood my car before I drove off and set up my Bluetooth for my phone so I can be safe on the road. As with any car purchase, you're expected to be at the dealership for a few hours which can be aggravating but those few hours felt like just one. All the sales reps were friendly, the Manager was also awesome and DJ the finance guy was very detailed when we signed paperwork making this purchase that much easier. Being involved in the auto industry, I will make sure I mention Kia of Orange Park to all of my business associates, friends, and family. If I had more thumbs they'd get more for than just a two thumbs up......great experience. Thanks Edward, for all your help :)

sharonbm

6 de dic. de 2012

I just had the best experience at Kia of Orange Park where I purchased a Kia Forte. My daughter and I went to Kia of Orange Park a couple of months where we met David Baker. I explained my situation to him- my lease on my Honda Accord would be up in a couple of months,I had closed my restaurant a year earlier because of the economy which meant my credit wasn't good. David took us for a test drive and I really liked both the Optima and Forte. I decided to wait until it was time to turn my Honda in( Honda could not help me), so we came back to Kia December 3rd. David did a tremendous job in getting me into a Kia that he knew I would love (Forte) and also would fit my budget. He was knowledgable,easy going and definitely not pushy, which I liked. Rick Oster really worked hard also getting me financed and am I glad because I left with the best looking 2013 Black Forte!! I didn't have to buy an old used car!! I have never seen two men work harder than David and Rick to putting a smile on face and a Kia Forte in my driveway.Kia of Orange Park is one of the best dealerships around. I now understand why people brag about them. They went out of their way to help me,they are friendly and I appreciate the way my daughter and I were treated. It doesn't get any better than that so that is why I am giving them the top rating. Thanks to David, Rick, Art and everyone at Kia of Orange Park, you're the best!

jdering

3 de dic. de 2012

Everyone in his dealership was highly qualified and very helpful. Rick was the most helpful, fighting for my cause and making it possible for me to get a new car. I am very grateful for the entire staff at Kia of orange park.

fancyk15

2 de dic. de 2012

It didn't have all the hassle everyone hears about when buy a car. Rick worked hard to get us financed. The other sales personnel that were not even going to get commission were also extremely friendly.

rcfanner

1 de dic. de 2012

Today I purchased a 2013 KIA Forte and I am very please with the service I received. Arthur (Art) Ayers and David Baker provided me with excellent customer service and detail information about my new vehicle. I have always been skeptical about buying a new car due to the schemes and dishonesty of sales men that I have dealt with in the past but after working with Art and David, I have a new outlook on buying a new car and will refer all my family and friends to this dealership. I recommend this dealership to anyone looking for exceptional services, expertise, and most of all honesty.

Curtis Andujar

29 de nov. de 2012

This is a very friendly and knowledgable dealership. I was looking for a difficult to find limited edition vehicle (KIA only made 500 for 2013) and they were able to get me just what I wanted. The transaction was quick an thorough and I did not feel pressured. The price was right and the service department did a great job installing the upgrade that I ordered. This is the best new car experience that I have ever had.

Fabulousminnie07

26 de nov. de 2012

Our car salesman (Edward Hamilton) was awesome. Despite a few misunderstandings, the general manager (Rick), called us and resolved every issue that we had. He was very helpful and very professional. I do wish the other staff members would take a few lessons from him. He really cared about our overall satisfaction. He and Edward both get an "A" in my book! If you happen to go to this dealership, please ask for one of these gentlemen.

bsawvelle

19 de nov. de 2012

I have purchased many cars in my lifetime, but never have I been treated with such excellence. Clyde Mamuscia is by far the most knowledgeable and curteous car salesman I have ever worked with. I had no money down and bad credit and the team at Kia of Orange Park got me into a brand new Kia Forte with very reasonable payments. I have already recomended other people and will gladly do so in the future. If you have a similar situation as mine see Clyde and trust him to get you into a quality vehicle.

LRedC1J

10 de nov. de 2012

Was working with Charles through the internet sales for several weeks trying to find the perfect Soul in our price range and specifications. Happened to come by the dealership on a Friday night to see if anything new had come in and luck would have it there was a new Soul on the lot. While it wasn't in our price range it had all the specifications and then some! We dealt with Clyde and Chris on the initial go through and they made us very comfortable with the entire process. While they encouraged us to make a decision, due to the high demand of the car - there wasn't a high sense of pressure as you would normally get. We left the dealership that night with no car but comfortable knowing that we could think it through and come back early in the morning to close it all out. Clyde gave us his card and cell phone and encouraged us to text him no matter how late to let him know if we had made a decision. We were back first thing in the AM to close out the deal. Not only were they able to work with us on the price of a brand new Soul Exclaim! but they gave us top dollar for our 2002 trade in and was able to beat our local bank and their interest rates by 1% bringing our monthly payment down to a very manageable level. The paperwork experience was rather long and tedius; however, they kept us moving throughout the time. They took us on a tour of the service center, etc. We met with Daniel Carr, Parts Manager - he seemed rather pleasant. Encouraged to see the various services they offer within the service department as well along with competitive pricing. We learned that every quarter they offer Car Clinics where they give your car free service (various offers) and you're permitted in the car bay to watch what they do during the various processes - limited spacing, but interesting nonetheless. After the tour they took us on a tour of our new car. Unlike other dealer experiences, of signing your life away and grabbing a key to head out the door - you get an education from one end to the other on your new car. The overall experience was very good and one that likely will be bringing us back for a repeat.

ns26d2

7 de nov. de 2012

I love my car and i got awesome service from the time i stepped onto the lot. I didnt feel pressure to do something i didnt need. Now i drive a kia soul and wouldnt trade it for the world

mandimny

7 de nov. de 2012

I have never had such a wonderful experience in buying a used car. I have bought many new cars dealing with many different Ford stores and never have I had such an experience as this one. Gary was the first person that I interacted with and he was wonderful. Rick helped in getting me financed and worked extremely hard. Here is what I found so profoundly different at Kia. The people working there or at least the ones I had interaction with truly wanted to help and go above and beyond in order to get a customer financed, but at the same time giving excellent customer service. I will recommend this dealership to everyone I know. I will also be back when I decide to get another vehicle. Thank you to all that I had dealings with...you made this a painless experience and appreciate all that every did for me.

kellysmithfl

5 de nov. de 2012

This is the 3rd car I have bought from Rick, but the first since he has been at Kia of Orange Park. The entire deal took less than an hour to pull together on the phone and I spent less than an hour on the lot at time of delivery. I live in Tampa so everything had to be done long distance, but I was willing to make the drive to take delivery of the vehicle because of the deal and the long standing relationship with Rick. Once on the lot I was immediately greeted and the paperwork was started. Both Rick and Bryan came in on their day off to ensure everything was processed correctly and I was able to get on the road back to Tampa with ease. The sales team was more than helpful in pairing my cell phone to the blue tooth and walking me through all the features on the car.I would recommend this dealership (and already have) to anyone looking to purchase a car!

teknotrike

4 de nov. de 2012

Mason was very nice and professional he worked hard to find the car I wanted in the color I wanted. Thanks. I would definitely recommend him to a friend.

Xf206b

1 de nov. de 2012

No hassle. Honest and up front with you from the time you walk through the door. Chris mason did an outstanding job getting us in the vehicle we wanted.

Retired10

31 de oct. de 2012

My husband and I recently bought a 2013 Sorento. The sales associate who helped us, Rick Oster, was phenomenal! His friendliness, coupled with thorough knowledge of the product, made this a very pleasant experience for us. From the moment we walked in the dealership, we were treated with courtesy, friendliness, and respect from all the staff. We left with purchasing a car that we are confident will meet or exceed our expectations. Rick's patience and accommodating demeanor were unwavering, and he excelled at answering every question thoroughly, thus insuring we would purchase the car that was exactly what we wanted. Our sincere appreciation to Rick and all the staff who assisted us in this venture. We strongly recommend Kia of OP to anyone looking to buy a quality, affordable car. You can be assured we will be returning customers! By the way, we absolutely LOVE our new Sorento! It's perfect!!

Lraulerson

30 de oct. de 2012

My mother in law was looking for a new car. My sister in law and myself came in doing research on her behalf. The plan wasn't to by a car that day just gather information so that when she did decide to come in she was educated on her choices. Walter welcomed us and was such a sweet heart. He never pressured us, and truly acted like he wanted to make sure we got my mother in law the best deal he could. He never once acted as if he was out to make the biggest commission he could off us, he acted like a friend not a everyday sales person. Because of the wonderful deal and service Walter gave us my mother in law came down that very same day and bought a car. I had a wonderful experience from beginning to end and in the near future when I'm ready to purchase my own new car I will be coming to Kia of Orange Park to see my new friend Walter.

Tkillen

19 de oct. de 2012

The staff were so kind and efficient. They got me the deal I was looking for and I love my new car. I will be referring my friends.

Jensconner

19 de oct. de 2012

I cannot express enough how wonderful this dealership is. In needing to repair my credit, we were hesitant to apply for a car at a dealership. We were expecting to HAVE to go to a Buy Here/Pay Here place and get ripped off. Not only of our situation of less than perfect credit, I have never had to go through the buying process. My dad was a dealer and I only ever had to just go sign the paperwork for a new car. Now that he has passed on, the thought of having to do this without him sent me into a panic attack. We took a chance, applied online and found a new dealership family. Mason and Irina greeted me immediately and there was never any sugar-coating! They listened to all concerns (and life story), knew my apprehension, were never judgmental and communicated through the whole process. I would have given them 5 stars even if they had come back and told me there was nothing they could do for us. Now we are owners of a 2013 Kia Forte and are paying less than we would have at a BH/PH place for an older vehicle with extremely high mileage. And the warranty doesn't hurt either! Not only was the communication at the dealership stealer, they have kept in touch through the funding of the deal. Please do not hesitate to go online and apply at their website. It is so worth your time.

btoates

14 de oct. de 2012

When we went to Kia of Orange Park,we knew what we wanted and about what we could afford. Clyde worked with us, spending a considerable amount of time, to get us the best deal he could. We never felt rushed or pressured at any time. We have been recomending Clyde to our friends.

sweetnsourkr09

16 de sep. de 2012

Gary was very fun to work with! He made car buying painless and easy! Kia of Orange Park had GREAT customer service and I will go back!

randall.shaw.5

11 de sep. de 2012

We had a very unpleasant experience with another dealer that had us thinking we would never get a new car. We then went to Kia of Orange Park and now we have a 2012 Kia Sadona and are very pleased with the service and the vehicle they choose for us.

newvehicle

5 de sep. de 2012

This was our first visit to a Kia dealership. We were just pricing vehicles and loved the Kia Sorento but it was not in our monthly price range. The sales representative worked with us to get the monthly payment we could manage. Everyone was very nice and I would use them again. Thank you,

carla henderson

31 de ago. de 2012

Gary Brewer was an outstanding salesman. He was very friendly and compassionate about making sure that I was happy. He also made sure my son was comfortable my entire stay even though he was a busy body.

tracey1968

29 de ago. de 2012

This dealership really took what I needed and put it into the car I bought. I will return again and again. I have already started to tell my friends that if they need a car this is the place.

sweetpea32210

28 de ago. de 2012

Mayor was a great and pleasant sales man that may my terrified of purchasing a new car a great experience He answered all my question and test drove my choice of vehicle. Maynor made it easy to choosing my 2012 optimum that I love. I would let everyone know where I purchased my beautiful car. Let me also add the finance mangers Rich and Art they were great, I able to walk out with the price I could live with a smile. Thanks guys.

shawn67

27 de ago. de 2012

Gary took care of our every need. He took the time to understand what we needed and then worked very hard to make it happen. His customer service was perfect!

paxonprep7

25 de ago. de 2012

Great dealship. I am about to buy my second car from them. They are friendly and really care about you. They do everything they can to get you the best deal possible! Thanks Maynard! You will be hearing from us soon!

kerstipearson

23 de ago. de 2012

I loved my experience here, Gary was very knowledgeable and helped me get into a great car. I thoroughly enjoyed my experience and really appreciate all the help.

HUDZILLA

21 de ago. de 2012

It was a rainy afternoon and they provided umbrella and did not rush us and were friendly no pressure, great experience... WILL RECOMMEND THEM TO OTHERS...

pcarrigan2

20 de ago. de 2012

Clyde was a very honest and friendly dealer. I walked in very upset and nervous. I needed a new car badly and thought with my credit that I could not be able to buy one. Clyde calmed me down and went out of his way to make sure I got the car that I wanted at a price I could afford. He really acts very professional and patient. I stopped by just to see him after I bought the car to see how he was doing! THANK YOU CLYDE! I love "Oliver" the name of my new KIA SOUL

koolkid

16 de ago. de 2012

Sales man was very nice and repectful.. He new about the product and i will definately recommend this salesman to evry one I know. He gave me the best car buying experience.

CarmieMcinarnay

16 de ago. de 2012

I have put off buying a new car for a very long time due to previous expierene after dealing with Stephen Croteau and Kia of op I am very happy with the services . Everyone at Kia OP was very nice and very accommidating . Thank you Carmie McInarnay

mettlersamantha

15 de ago. de 2012

Q is awesome! This is my second car purchased from him, and he has been so helpful both times. My situation is always so complicated and he always found a way around it to get me into a new car! Now i have a new forte! I would recommend him to anyone in need of a car!

ARae

15 de ago. de 2012

What an amazing experience! Q was so helpful and patient with me, as I am a very needy indecisive person. Q has already sold about 3 cars to my family and I was not getting a Kia at first until I shopped around and was so fed up with other dealers that I went back and bought from him!! I drove all the way from ATLANTA and bought. Tells you a lot! I am sooo happy for my purchase and have referred friends to him. Thank you so much!

fitzpullins

15 de ago. de 2012

Ted Q was very energetic and helpful. This guy know his work and also takes pride in it. I walked into the kia dealership not wanting a kia. I am a proud owner of a kia rio!! I think that about sums it up.

lindergreen

14 de ago. de 2012

On August 09, 2012 did a online application and was pre-approved. From the first contact the service that was offered was friendly and courteous. Clyde my sale associate put me at ease,when I felt because of my credit score I would not be approved. He helped calm my fears and encouraged me up to the minute.I appreciate Kia of Orange Park. Thanks

tagreen15

14 de ago. de 2012

We started out walking around looking for a new Kia Sorento, and were very pressed for time that day. The salesman, Q, approached us asked what we were looking for and found exactly what we wanted. We were on the test drive within 10 minutes of going on the car lot. After driving the Sorento, we knew that was what we wanted and Q went to work. He made every effort to get us in and out quickly because we were on a time limit. Meanwhile, Arthur was working hard on our behalf to find the best interest rate possible (which he succeeded finding us an amazing rate and exactly where we needed our payments to be). Our overall experience was excellent. It was the best car buying experience I have ever had. We want to thank them for all their hard work!

newinjax

11 de ago. de 2012

I recently moved to the area and wanted to have a new part put on my Kia Sorento. I decided to have the work done at Kia of Orange Park and am glad I did! The service department was very professional and efficient. I am very pleased with their workmanship. While waiting, I decided to speak with one of their salesman, Clyde Mamuscia, about possibly purchasing a new vehicle. Clyde was very knowledgeable, efficient, and attentive. I've never worked with a salesman as professional, courteous, and capable as Clyde. I will definitely return to the dealership for service and sales in the future. I HIGHLY recommend Kia of Orange Park and especially Clyde Mamuscia!

csaandrews

6 de ago. de 2012

Clyde Mamuscia was great. He answered all of my questions, got my monthly payments at the amount I didn't want to exceed, looked at several vehicles,took me on a test drive, took my 10 year old Kia Sportage as a trade-in, and got me out the door in a very reasonable period of time (all during a constant rainfall).

skyler

4 de ago. de 2012

I had a very good experience with Ted my salesman. He is very professional and the paper work was explained by him so that I had no questions He was able to get me the best price for my car with a payment I could afford. The car was beautiful and is great on gas. I chose a Forte. I recommend everyone needing a vehicle to go to KIA of Orange Park and ask for Ted Quinones. Also service after the sale was good too.

Lquino001

4 de ago. de 2012

I had a great experience with my salesman, Teddy. He was professional, efficient and he got me the best price on the car I wanted! I would tell everyone to go there if they are looking for a car.

jdodd001

2 de ago. de 2012

My fiance' and I have nothing but great things to say about our experience! Everything from the test drive to driving away in our new 2013 Kia Soul was wonderful! I would recommend this dealer to anyone..

christydavis85

16 de jul. de 2012

My fiance and I decided we needed a new car. I had heard great things about KIA of OP. We left the lot in a brand new Forte. 2 weeks later the financing company called to verify my employment. In the meantime, my hours decreased (which I had no idea that was going to happen) We were told we then had insufficient income, and that if we didn't have another person to co-sign that we needed to return the car. So, we returned the car. My trade in vehicle had been left in the back parking lot with the windows down for 2 weeks, and a tropical storm had came through. I now have mildew in my vehicle, that was not there before. The floors were soaked, and the seats. The seatbelts that my children use have mildew all over them. I called to complain, bc I had not been informed of the situation before we left. The guy's response was "I was under the impression that it was dry, sorry I didn't tell you"He did tell me we could bring it back for a detail. I still am waiting for my title to my car, even though its been 2 weeks since I picked up the car. Also, when calling about my title, I asked to speak to a manager because the sales guy informed me that he does not check his voicemail. I complained to the "manager" about the mildew, to which he replied "the windows wouldn't go up, that's why they were left down" I told him that was a lie because the windows went up and down prior, and after. He then proceeded to hang up on me.

groovyinct

2 de jun. de 2012

Kia of Orange Park's service gets worse and worse everytime I visit. I have been 4 times this year and each time i've had to wait 15-20 minutes before someone will ask me what I need done, even when I have a scheduled appointment! They are rude and not even eager to help get your car problems fixed. My last experience I had a screw in my tire. They didn't even look at it they just told me I needed to call the tire manufacturer to check if I had road hazard insurance and then they sent me on my way. Another time I went because it seemed like oil was burning, they checked everything (I had to pay $98 too) and said everything was fine, a week later I had a blown head gasket. After this last experience I will never go back there, horrible customer service.

cabradbury

9 de ene. de 2012

Worst experiance ever, they are rude, and unwilling to make a customer happy. Sold us a brand new car with scratches and would never repair them. Then our 2011 Kia Soul started making a noise and they have had it in the repair shop for 32 days and counting. Would never suggest this dealership even to my worst enemy.

maggie1342

11 de jul. de 2011

After some research my wife and I decided to test drive the Kia Optima. Our salesman Matt helped us with the test drive and telling us about the different models and options. The whole thing was a no pressure atmosphere and we got the car that we liked for the price that we wanted. It was a good and easy experience for us and I will recommend this dealership and Matt to everyone. Ross

jagtrish

13 de jun. de 2011

My fiance and I recently moved from Cleveland, Ohio to Jacksonville, Fl and we were in desperate need to get rid of our 2000 Explorer. Kia of Orange Park had no issue with the miles, salt and rust damage, or the failing transmission. We were offered a very fair trade in value and we were placed into a 2011 Kia Forte. We could not be happier with our purchase. Steven was our sales representative and he was courteous, attentive, and incredibly informative. Rick in financing was also very friendly and made the normally boring process, a rather quick and painless one. We were able to drive off the lot the same day and we could not be happier with our purchase. If you decide on a Kia, go to Kia of Orange Park. If you have a trade in that is less than desireable, go to Kia. If you have less than stellar credit, again.... choose Kia of Orange Park. And finally, please go see Steven!! You will not be disappointed.

marykzimmerman

26 de abr. de 2011

The entire experience was wonderful. We were greeted promptly and everyone was very respectful of our time.Mason made a great suggestion for an upgrade to a new car with a comparable payment to the used car we were looking at.My daughter is completely thrilled with her first vehicle.Thank you,

purplehog007

25 de abr. de 2011

I had a great experince buying a car at kia of orange park.The team did everything they could to make me a very satified customer.I WILL SEND ALL MY FREINDS AND RELATIVES TO PURCHASE CARS THERE.Joe and Ed took very good care of my every need.They are great guys

acooper84

18 de mar. de 2011

The sales representatives at this location are very eager to help and determined to do what it takes to meet your needs. They were all extremely friendly, professional and customer oriented. My sales rep listened to my desires, had a lot of patience when test driving and choosing a final vehicle, fought for reasonable financing. I would absolutely recommend them to others.

farzblue

9 de mar. de 2011

We saw the commercial on TV about Kia Optima on Super Bowl night and decided to inquire about Optima. We arranged for a test drive with Moe, their Internet Manager and he gave us a great presentation about the vehicle and its options. We were absolutely convinced that this vehicle was the best product for the money and ended up purchasing that same night. Finance and paper work went smooth and we received a great rate. They gave us a courtesy call two days later to make sure that we were happy with our car and purchase. Kia Optima looks and feels great and I love my car. I definitely recommend Optima and Kia of orange Park to others. Fran

Wanda Bulls

19 de ene. de 2011

CAN'T KEEP THEIR WORD WHEN IT COMES TO THE FINAL ENDING TO TELL SELL. I WAS TOLD MY PAYMENT WOULDN'T BE DUE UNTIL MARCH AND WHEN I GOT MY PAPER WORK FROM THE BANK SURPRISE SURPRISE MY FIRST PAYMENT IS DUE IN FEBURARY. NOT GOOD FOR THE KIA BUSINESS OF ORANGE PARK. I WOULDN'T NEVER GO BACK TO THEM, I WILL FIND ANOTHER KIA DEALER SHIP TO WORK WITH. SOMEONE THAT WILL KEEP THERE WORD.

Daniel given

5 de sep. de 2010

On9/4/2010 I received a phone call to bring my 2011 sorento in for recall service.A appointment was made for 9/15 am on 9/6/10.I arrived at the dealership at 8/45 for my 9/15 appointment.The sevice writter checked me in and said it would take 1 and a half hours.At 10/30 I looked in the parking area and saw that my car had not been put in work.When I spoke to the service writter She said to many customers had been given appointments and some mechanics were not available.I informed Mr Daniel Sullivan of the situation and got my car back and left.If this going to be service after the sale I am in big trouble.I have not received a call as of yet from Kia of orange park.Daniel Givenat904/215/3348