roy123

31 de ago. de 2016

outstanding service all through the sale. Norie Smith is an outstanding sales person and would consult her for future sales. would not hesitate to send referrals to you. thank you

Carol

23 de ago. de 2016

I originally went in to look at cars and check out the deals. I wasn't sure I was going to purchase a car that day. They managed to get my payments right where I could fit them into my budget. Thanks a lot KIA of Waldorf!

Vanessa Luke

11 de ago. de 2016

I went to just look. Found the prefect vehicle for me. And I had the best sales men ever. Thank you Chris for all your help. I will be telling all my family and friends to go to Kia. Because they are great. Again thank you all so much.

Cesarge

2 de ago. de 2016

Was not really looking to buy when I went to Kia of Waldorf, Md was just looking. Was met by this wonderful young salesman Daniel Carlson, he showed me cars that where in my price range and I found a car I really liked. Daniel and the sales management team worked with me on getting a deal I couldn't refuse. So long story shot I bought a car. Very happy with the car and the dealership. Great salesman, if you are looking for a car ask for Daniel. He is shockingly blunt and honest he tells you like it is. If you want to buy he will do everything possible to make it happen for you.

Charlene REEVES

26 de jul. de 2016

Good time there friendly people Heather was really a good person to talk with help me a lot need more sales people like her and people like Andy and Janet who keeps a smile on your face

dottie123

24 de jul. de 2016

Buying a new KIA was very pleasant so say the least. We knew what we wanted just not the final model. Our Sales Person, Daniel Carlson was very helpful and knowledgeable. The finance person was very helpful and things went very well. After selecting the car and doing all the paper work we leftwith our new KIA. Sorry to leave behind our old car which we had for 16 years. We are enjoying driving our new KIA and hope it will last us for many years.

Carol 3

12 de jul. de 2016

March 2015 I stumbled across a great deal on 2015 Soul; the dealer made it happen painlessly - really, I think I was in shock when I found myself driving my new Soul off the lot, when I hadn't really planned to trade my other car in! The 2015 was a 6-speed, which I prefer. Feb 2016 I fell and injured my 'clutch knee' (left) and after much therapy, etc., I realized that pushing a clutch was not going to make my knee better. So I visited my Kia dealer to inquire if there was anything that could be done (not expecting anything to be done, as I'd had the car only 14 mos), but the sales team pushed a bunch of numbers around, and before I knew it, I was behind the wheel of a beautiful 2016 Soul, with automatic transmission. I still can't make sense of the paperwork, but once again, they made it happen. Painless to me, other than just the sentimental attachment to my first Soul....These folks are so accommodating, friendly, knowledgeable, and just all-round great. And I love my new Soul!

DOWNSLM

11 de jul. de 2016

Wonderful sales staff, great knowledge of cars and superior assistance with financing. When I have purchased cars in the past the process was at least 4 hours long with Kia I was in and out in less than 2 hours.

Landensmom

28 de jun. de 2016

Just wanted to write a big thank you to all involved in my purchase of a used SUV. I initially chatted with Harry Nguyen thru their online chat feature who answered a lot of questions for me. I then spoke to Ryan in sales thru text and email and he was very helpful. Unfortunately, he was off the day I was able to come in so he had Heather Dwyer take care of me that evening and she was wonderful to deal with. I traveled over 90 miles to this dealership since they had the exact vehicle that I wanted. I kept contemplating it since it was a long trip for me since I live in PA. I am so glad that I did and I love my new (new to me!) truck! One of the Managers (Andy Thompson) even hunted around the entire dealership looking for a DVD so I could check it out in the truck. Everyone there was very nice and helpful and I am glad that I made the trip. Miss Janet in Finance is also a doll and she was very helpful in getting me financed. Ryan and Heather have both followed up to make sure that I was happy and that things were good with the vehicle.Thanks again to all involved! I will definitely pass my experience on to others :)

JLANCASTER9486

24 de jun. de 2016

Just wanted to say to my salesman Ryan Fracasse, your service was Excellent, would definitely recommend you to my family and friends. Look forward to doing business with you in the near future. Ryan took the time to work out a deal with Management even when it wasn't looking to great. Overall satsified customer! thanks again,John L.

ADukes50

10 de abr. de 2016

My sales consultant was Lauren Thompson and she was awesome. She was very professional and informative. She made me feel very comfortable and I walked away with a great deal. I definitely would recommend this dealership and Lauren to anyone looking to buy a new or used car. The Manager Jay Wedick, and Finance(Janet) were also very professional and extremely helpful.

Nikki

10 de mar. de 2016

So not even 15 seconds after I parked and got out of my car, my sales rep Jac was opening the door and welcoming me. I let him know right then and there what he was working with as far as credit and money went. He was very descriptive knowing the answers to every question my father and I had. Jay was very helpful as well, going back and forth many times with the credit company to get me the best deal possible. I definitely would recommend this dealership to family members and friends or acquaintances. They are willing to work with you unlike most who will write you off or try and scam you with "a good deal".

Dealeater1

8 de mar. de 2016

My Salesman Chris Burroughs was excellent. The service that he and the finance Dept provided was Top Notch. I am very happy with my new vehicle. I will definitely recommend this dealership to my friends and family.

Estrocop

27 de feb. de 2016

Traded in my 10 yr old Highlander today. I'd done online research ahead of time, and decided on a Kia Sorento SX. The pickup (torque), roominess, price point, safety ratings, owner reviews, trim package, etc... were awesome, and Kia of Waldorf had a pre-owned one, with low mileage, on the lot. I emailed them to let them know I'd be bringing in my vehicle for appraisal; they quickly acknowledged they'd be waiting for me when I got there. They called me to set up a convenient time for me to come in. When I came in, I was treated like royalty! They explained how the car came to their lot (it was a leased vehicle), what they paid, about the remaining warranty, about all the bells & whistles on the trim package (to include a heated steering wheel!!), etc... Everyone there was patient and understanding, regarding all my questions and concerns. I dealt with Lauren (my salesperson), Kerry, Chris, Greg, Jay, and a slew of other wonderful people (whoever detailed the Sorento made it look and smell phenomenal!). Before I'd even left the building, I'd already received a "thank you" email from Lauren. How amazing is that? In addition to the incredible price and service that I got, Bayside Autogroup has an outrageous deal called Bayside For Life-- FREE oil changes & filters, tire rotations & inspections & towing (within 10 miles) for 3 years; car wash & vacuum, alignment & battery checks for the life of the vehicle, $500 trade-in advantage-- ALL FREE with the purchase of the vehicle. Winner, Winner, Chicken Dinner!!!

KandyssM

24 de feb. de 2016

I went into this dealership with the idea of trading in my Kia Rio. Lauren was able to help me get the car I wanted along with the help of Greg. Lauren was very personable and they made the car buying experience fun. This was the first time I got a car that I actually wanted, the Kia Soul, and I couldn't be happier! Great experience and I will definitely be back.

Tatinicole

19 de feb. de 2016

Trading my car was very easy, but the car they sold me has had nothing but problems and trying to schedule my car to get fixed has been impossible. I took me 5 calls of getting hung up on for them to tell me they can't help me. I do not recommend this dealership if you want a good warranty on your vehicle.

Mark

16 de feb. de 2016

Given some personal situations I thought that buying a new car at this time was not possible. But I took a chance and stopped by the dealership. The salesperson Breanna Morey was very responsive and also extremely knowledgeable of the vehicle I was interested in. There was no pressure and everything was honest and up front. I also worked with the sales manager Chris Austin who was very honest and up front about my purchase. The two of them made it happen by working as a team.

BAH24

1 de feb. de 2016

As a first time buyer they made my experience terrible they are very unprofessinal and very unfriendly. They made lots of mistakes and were very rude. If you are in search for a kia do not go here

Gloria

28 de ene. de 2016

KIA of Waldorf did an amazing job helping me purchase my first KIA. Lauren was extremely patient and answered so many questions since this was my first time purchasing a KIA. My two previous car purchases were so bad I was not even looking forward to what may happen when I started looking for a new car. Lauren, Greg and everyone at KIA in Waldorf made you feel like family.

DebRon

26 de ene. de 2016

Found the Sorento we wanted, Christopher in sales was very plesent to work with as was Chris the sales manager. We drove away in our new car in record time !!

rebdjbond

20 de ene. de 2016

Purchased Kia soul in 2012 and great experience with sales and service, so no brainer to return to Kia of Waldorf and deal with JC when ready to upgrade. Purchased 2016 Sorento. The entire process was quick and painless thanks to JC Greg and Cheikh.

Riah

15 de nov. de 2015

I walked in needing a car and the staff especially Joe and Lauren were helpful in getting me what i needed and made the process so easy and I appreciated that and Joe even helped me toi get home after the purchase,

Vickie

29 de oct. de 2015

The Service area is both fast and efficient. Staff is friendly and positive and shares all service options/requirements with their customers relative to the vehicle they are driving. The availability of WIFI and refreshments is a great touch. As always - Thanks

Thomas

27 de oct. de 2015

Our salesman was courteous, as knowledgable as could be about a used car, had a great test drive route and was encouraged to make the sale happen which was great.

Hildreth

27 de oct. de 2015

The service personnel are courteous and efficient and seem to be more honest than other places I have been in the past

Jeffrei

27 de oct. de 2015

Never felt preasured. JC was very likable and truly seems to enjoy what he does. This was the best buying experience we have had.

A&G

25 de oct. de 2015

After test driving several vehicles at other dealerships, I decided to purchase at Kia of Waldorf. My first Kia purchase and I was very excited to pick up my vehicle. I purchased a pre-owned vehicle but the excitement made it feel like I had purchased a brand new car. I purchased the car on a Saturday, and picked it up on Monday. I was told that there would a full tank of gas, and that the car would be cleaned inside and out, before I picked it up. When I arrived to pick up my car, the saleman handed me the keys and I drove off the lot. As I was driving home I looked at the gas gauge and found it below half a tank. I surveyed the rest of the car to find that it had not been cleaned inside or out (smh). I drove back to the dealership and pointed all of this out to the salesman. He apologized and addressed the issues. Before leaving I suggested that in the future he take a little more time, after the sale to make sure that the merchandise is delivered in the best condition possible so as not to make the customer feel like the SALE was/is he only concern.

Jamie

22 de oct. de 2015

Very good salesman (JC) Jc didn't push us into anything he let us decide what we wanted. Showed us as many cars as wanted to see Very Polite and honest! The whole team made us feel very good about buying from Kia of Waldorf and We thank them all for that.. Awesome Job JC!!

Tammy

16 de oct. de 2015

Ashley is a blessing to your organization. She is sharp, kind, and efficient. She made my appointment, was there when I dropped my car off, and there when I picked up my car. My experience was excellent.

Leonora

13 de oct. de 2015

Daniel and Lauren were awesome! Very professional, personable and easy to work with. We had been to the Waldorf Chevrolet. They didnt even come close or compare!

Roland

13 de oct. de 2015

The dealership assisted in any way they could to make our decision of buying a new Kia as easy as possible.

Margaret

9 de oct. de 2015

Chris Burroughs was the salesman that I dealt with and he was very friendly, nice, knowledgeable and helpful. He was not pushy which I really appreciate. I will highly recommend him to anyone looking for a Kia. Sales Manager Chris Austin was also very helpful.

Mark

2 de oct. de 2015

Everyone in the service department is genuinely kind and helpful... qualities that are rapidly disappearing in this area! They do a great job the first time and go above and beyond to assure our visit is as pleasant as possible.

Susan

1 de oct. de 2015

I like their integrity. I was told about some minor damage that I wouldn't have been able to see, that occurred while my car was in the shop, and they arranged to have it fixed at their expense. I always come back to a business that I can trust.

BandP

29 de sep. de 2015

Joe Murphy was great to work with. Chris Austin did a good job of financing and evaluating my trade. There is a disconnect with the business office. I traded in my 2014 Optima on 9/15/15. Obtained a 10 day pay off from my credit union. Received a call today (9/29/15) from the credit union because my payment hasn't been received. Payment was due on the 17th but have a 15 day grace period. I contacted Joe to see what happened. He said he doesn't know what happened but the check is being overnighted today! 14 days later! Who knows how long it would have taken if I hadn't of contacted the dealership. It's never taken over 14 days for a loan to be paid whenever I've traded any vehicle.

Brenda

28 de sep. de 2015

Helpful, friendly people.Refrigerated bottled water.No hassle about my late arrival.Informed of a recall and they did the regular service and fixed the recall, finishing much earlier than I anticipated.

Tammy

28 de sep. de 2015

Everyone is so friendly and down to earth. They didn't try to sell me on something else being wrong with my car. It went in for the brakes and came out with new ones.

Devany

24 de sep. de 2015

Upon arrival, everyone was so friendly and welcoming. I was originally told my service would be about an hour, but my car was ready before I could even make it back to work. I love the environment. Such quick and efficient work being done.

Jerome

20 de sep. de 2015

I really like the way the staff listen to the customer needs and concerns. They made every attempt to satisfy the customer.

Richard

18 de sep. de 2015

It was great for me to see hard working people at their best. My experience at Kia Waldorf was most rewarding.

Leslee

14 de sep. de 2015

I always enjoy J.C.'s determination to get me into a car. I come in for an oil change, he comes running after me to sell me a car.

Karen

12 de sep. de 2015

Up front and courteous. Made me feel welcomed back, and like part of the family. I'll be back again for a trade in later.

Luis

8 de sep. de 2015

I liked everything to the popcorn to the tv, to having refreshments available. Love to find a candy with the papers after everything was done.

Steve Burton

8 de sep. de 2015

I made and appointment a few days before I took my Sorento in for it's first service. The appointment was set for 10:00 am and my vehicle was taken to the service bay at 10:00 am. The service was performed and the car was ready in about 45 minutes. It is so rare to get top knotch service these days like the service I just received from Kia of Waldorf.

Joanna

5 de sep. de 2015

Service department and sales department were very accommodating, pleasant and helpful. We are not from the area, had car trouble, walked in and we were able to get our current Kia serviced while buying another.

bird0920

5 de sep. de 2015

everone was great treated you special the salesman mike was on top of it Mike was very friendly and care about you also Chris did what he could for our situation first time every with low finacing we will be back

Francis

4 de sep. de 2015

They explained everything clearly so I knew exactly what to expect. They did what they said they were going to do and did it in the time frame they said it would be done by.

Jacqueline

1 de sep. de 2015

Daniel was very good explaining the features. Patient and great about me driving cars again to decide. Any questions, he was happy to answer.

Ellen

1 de sep. de 2015

Everyone is always friendly and helpful. They go out of their way to help with anything. Normally they are really good about staying in the time frame they tell you as well.

Ethia

30 de ago. de 2015

The courteous and friendly service and also the effort of all involved to make sure we got what we wanted

ARCOLON

27 de ago. de 2015

I changed from Honda to KIA. I had a really used and beat up KIA spectra that was worth pennies. I got a $500.00 trade in value and purchased the KIA Optima. Great car and grate service. I have yet to be disappointed with KIA. The warranties that come with it as well are the best part. Thank you.

Leola

26 de ago. de 2015

All service was just great I will give customer service ten. 10 I was very please the way I did not have to wait.

Buyer1

24 de ago. de 2015

Friends and family have had nothing but great things to say about this dealership. We now know what they were talking about. Mike Renfro was a fantastic salesperson to work with. He and Jay wanted to make sure we were completely satisfied with our purchase. We would recommend buying new or used from this dealership.

Floyd

23 de ago. de 2015

The Service Staff. From the front desk to the guys washing the car. Everyone made you feel like you were the only customer. It gives you a feeling of trust and makes you want to come back.

Haneen

22 de ago. de 2015

I loved how the sales manager approach my father and I and introduced himself, he is a sweetie! I loved our salesperson, Christopher he is also was an awesome person to work with. Very nice workers at KIA, our experience was better than any other dealership we've gone to! We sincerely appreciate that! I loved how the sales manager exhausted that he wanted to sell us a car that same day we came in, he meant business!!! Thank you for helping me get my dream car! I love love it!!

Kathleen

21 de ago. de 2015

I was in and out in a timely manner, the waiting room was comfortable, and the service representative was friendly and efficient.

bigbones1

18 de ago. de 2015

Waldorf was really hard to get to the price that I found on the internet, I finally got close to the price I wanted, they were $250 short. outside of that it was a great experience, thanks Chris your a funny person at the end of the day!!!!!

Kym

15 de ago. de 2015

I would like to take the time out to thank Kia of Waldorf they really came through for me today. I would like to especially Thank Raymond for all your help you went up and beyond for me I really appreciate it. If your reading this and on the market shopping for a car ask for Raymond

Will

14 de ago. de 2015

Buying my new Kia was a great experience thanks to Kerry, Mike, and Chris! Kerry was very timely in responding to my Internet inquiry and assisted in setting a propert time to view and test drive the car I was looking for. Mike and Chris both provided excellent assistance in providing great quotes about the Kia I was looking at until the time I drove off the lot in the car I wanted! Mike's down-to-earth personality helped the process along, with him being very personable and approachable. Thanks again all of you and keep up the great work!

Alice

11 de ago. de 2015

was'nt treated as cash flow for the business. allen explained what needed to be repaired and the importance of it. looked at the 2016 kia sedona and danile and chris we were helpful. i didn't purchase it but have the info i need when i decide to go back.

hassellhorse

10 de ago. de 2015

They did what they said they would do and with a smile. Made buying a car enjoyable. Daniel and Chris were very pleasant and easy to work with.

Dawn

7 de ago. de 2015

The Waldorf service team did an excellent job; I totally forgot about the free oil change (they reminded me), I forgot to mention to them about my wiper fluid being low (they refilled the fluids). I am such a happy and satisfied customer, thanks again!!

Angela

3 de ago. de 2015

Customer Support person that I was dealing with did not bug me after my test drive.Jac was absolutely the best customer services rep I have ever dealt with when buying a care. The sale person was also very nice and a great negotiator and found a deal that satisfied us both. The facility was well maintained, neat and clean. Financing was smooth and I left the dealership very satisfied over all.

Elayne

2 de ago. de 2015

got my appointment within a few days; I travel 90 miles to your dealership and it's nice not to have any problems once I arrive; friendly staff; saw my salesman while I was there; he's a great guy and I have recommended friends to KIA since buying my car a year ago

Spankeyy

2 de ago. de 2015

Mike is awesome took the time out to help me with anything that I needed. He is really caring and passionate about what he does and really wants you to be happy about your purchase. And answers any and all questions you may have about the vehicle of your choice. I would definitely go back in the future for another car!

Summerbronze

2 de ago. de 2015

Buying my Kia was a good experience, I can not say enough good things about everyone! Everyone goes above and beyond to do all they can for you and to make sure you get the best deal.

justin123

31 de jul. de 2015

Not happy kia of waldorf did not sent full payoff amount after there sent payment in late after the call in payoff date and laughed (manger Jay) when i call for them to zero out the balance .

Deedee

29 de jul. de 2015

People were great and the deal went through with no problems whatsoever! We purchased our daughter's first car and thanks to them, she had a wonderful experience.

anna_baby22

26 de jul. de 2015

Raymond (aka Mike) is a very relatable, honest, and laid back guy. He was professional but not to the point where you felt like you were talking to a typical salesman. I could tell he wasn't there just to make money for himself, but that he honestly cared about my needs no matter what I decided. He also made jokes and told his personal opinions on each car we looked at while keeping his patience. I believe Mike brings energy into his work place and having that along with his other qualities makes car shopping so much easier and less stressful as a customer. With that being said, if you go to Kia in Waldorf, see this guy right here!.. Thumbs up.

Charles County TOY

22 de jul. de 2015

Thank you for the teacher of the year car. It was so generous and beautiful velvety one I dealt with was amazing. I would recommend your dealership to anyone.

Jimmy

20 de jul. de 2015

I was able to make an appointment the same day and it took no more than 2 hours to complete my service.

ChrisD

20 de jul. de 2015

I had a great time with the guys at the dealership. They were able to work with me on the price of my trade in as well as the cost of my new truck. It was very FAIR, which is all I can ask for when buying a used car. They were helpful to my wife and baby as well. Keeping the little one entertained was a life saver!

kathy's 1st kia

20 de jul. de 2015

I confidently recommend Chris Burroughs & Kia of Waldorf! This was my first experience purchasing a car from a dealership. Chris was friendly, knowledgeable & patient from the initial 'just looking' through the test drives of our 3 top choices. He answered all our questions while never influencing our final decision. Chris's pleasant, no-pressure approach let us know we didn't need or want to go anywhere else. We selected a sporty, clean, low-mileage 20l3 Kia Soul within our price range. Kudos to the finance department who ensured us the best possible deal! I happily recommend Chris & Kia of Waldorf for customer-oriented service. I love my Kia Soul!!!

Shamirah

19 de jul. de 2015

Everyone was very welcoming and took my concerns and wants very seriously. I didn't feel pressured at all and I'm happy with my new car

Burks

18 de jul. de 2015

I just happened to be driving past, when I saw the car I had been looking for on the lot. I pulled in and was greeted by Raymond Renfro. He walked me around the car and took me for a test drive. There was no pressure and I felt very comfortable with making the purchase. Raymond is awesome. I highly recommend that you ask for him on your next visit! Also, the finance department is awesome as well!-Greg

Kathleen

17 de jul. de 2015

This was my first experience buying from a dealership & it was a pleasant surprise. Chris Burroughs welcomed us in a friendly, no pressure manner. He listened to our 'must haves' & price range, finding us several possible choices. He was patient as we narrowed it down to 3 favorites. On our test drives he answered all our questions, while not influencing our decision. We were so impressed with him & Kia of Waldorf, we didn't need or want to look further. We purchased a sporty 2013 Kia Soul with low mileage, great features & reasonable price. Finance department worked to get me the best possible deal. Totally happy customer!!!

Shopping

14 de jul. de 2015

My salesman was very courteous, friendly and helpful. He never made you feel like you would not be able to get a car at Kia of Waldorf.

Linda

13 de jul. de 2015

Excellent service with explanations of what they are going to do what needs to be done and keeping the service of the car updated. Friendly and cooperative. Everything is done in a timely manner and excellent satisfaction.

Barbara

11 de jul. de 2015

They quickly understood my problem and "fit me in" to get it looked at! Although I had to wait, I was comfortable in the waiting area.

T-Rex

10 de jul. de 2015

MIKE AND I CONNECTED RIGHT AWAY, THE UNIVERSE PLACED HIM HERE "just for me"I didn't see anything I wanted upon walking through the lot with Mike....But "low and behold"THERE IT WAS!!!!! Only color that stood out and spoke back to me in my language.Felt like "truth or consequences" game show...COME ON DOWN !!!! You get the SUV of your choice, NO MONEY DOWN !!!! SO SO SO SWEET!!!!!

Gwendolyn

9 de jul. de 2015

I liked my sales agent Chris Burroughs. Although you could see the youth in Chris, he was very eager to please and assist us. His innocence as an agent was very refreshing to both my husband and myself, mainly because we are familiar with the underhanded dealings that can go on at a car dealership. I do hope as time goes on he will remain honest and open with his customers; this trait will take him far. It will definitely motivate us to refer family and friends to him. Keep Up The Good Work CHRIS!

Diane

8 de jul. de 2015

We were able to find a vehicle that we both liked, and at a price within our range. Everything from test drive to finance went very smoothly. Our salesman, Mike Renfro, was very easy to work with. He was very accommodating. I would recommend him to anyone looking to buy a new or used vehicle from Kia of Waldorf.

GWC

8 de jul. de 2015

Waldorf Kia was a great dealership to deal with and I did get the deal I was looking for. Our sales person was Mike Renfro and he was flat out outstanding.

Felicia

7 de jul. de 2015

Did not feel pressured. Jac our sales associate was awesome!He was very attentative still while he was very busy. Open on Sundays

Janae

7 de jul. de 2015

Service was completed within the estimated time, was able to schedule an appointment the day of, the wifi worked so I was able to work while I waited, snacks were available and the staff was attentive. Normally I have to wait along time but this time the service was much better than expected and exceeded my expectations. The gentlemen that assisted me were very friendly.

Dawn Ream

6 de jul. de 2015

Jay the gm has a great staff.I enjoyed working with them. They are very fair. This is my second car from them. Go see them.

Napolean

4 de jul. de 2015

Friendly, courteous, and professional service. The pricing is reasonable and the work is excellent. Also, the waiting room is spacious, clean and comfortable.

ColeMine

1 de jul. de 2015

As a single woman I can tell you that I have had horrific experiences at car dealerships. So, I was anxious and ready for battle when I walked into Waldorf KIA. I expected to be bombarded with super pushy and fairly obnoxious sales reps. Instead, Bre Morey greeted me pleasantly with a genuine smile and offered to show me around the lot. Bre introduced me to her manager Jared and told him about my previous experiences with dealers. Jared shook my hand, looked me square in the eye and told me that my buying experience with them will move at my pace and promised that I would not be disrespected by anyone on their lot. They simply don't do business that way. And you know what he was right! No yelling, no arguing, everyone seemed happy to be doing their respective jobs. Bre and Jared gave me a great deal. So much so I hugged Bre and did my happy dance right there in the showroom. Next I was greeted by Chris in Finance, who has got to be the coolest finance guy I have ever met. He was straight forward and personable. He treated me the same way that he would treat any man who walked into his office (any woman who has bought a car from a less reputable place knows what I mean). Stellar service all the way around. Kudos Waldorf KIA! You just earned yourselves a family of customers for life!

First kia

30 de jun. de 2015

My experience at your dealership began with Jac. He was helpful, friendly, pleasant, and patient. What he was not was pushy. He determined what I had in mind and then showed me cars he thought would suit me. I settled on a black Sonata with lots of bells and whistles. He then helped me sync my phone, arrange my financing, and orient me to my new car. We went past his quitting time, yet he still gave me all the time I needed. I never felt rushed, pushed, or as if I were just one more sales notch on his roster. He made a stressful time enjoyable. Thanks, Jac

Caitlin

29 de jun. de 2015

As a first time car buyer, Mike Renfro was very honest and made me feel comfortable, and helped me get exactly what I wanted! Jared was also wonderful in working with me to get a monthly payment I could afford!

Kimberley

28 de jun. de 2015

Kimberly was very helpful and pleasant. She made sure that my time was well value d by providing my with prompt and efficient services.

Gabriel

26 de jun. de 2015

Everyone was very courteous and they performed the service for me even though due to work, I arrived close to their closing time. Also Allan and Kim at the service desk were wonderful and Anthony who washed the car performed a great job.

NoThanks

22 de jun. de 2015

I had an oil change done by Kia of Waldorf Service Department on a Wednesday and noticed it was leaking a significant amount of oil by Friday. I assumed something might have been forgotten during the oil change. They were sooooo apologetic and nice initially. But they said they determined there was nothing wrong with the oil change and that oil was leaking from the crank shaft seal. They did a bunch of work including replacing the seal but it did not fix the problem. They called Kia tech support and determined it needed a new engine at 113,000 miles which is ridiculous in itself. They still wanted to charge me for at least some of the work as "their technician was not making any money". It is not my fault at all there their was a misdiagnosis and they did all that work. I take it to the mechanic to diagnose it and trust if they cant fix it I wont be charged for a broken car? I spoke to Dean on the phone and he was quite unprofessional. I stated that I did not feel I should be charged for the work because it is not my fault it was misdiagnosed and the car is broken. Some of the statements he made during the conversation were "Im Done!" and "You don't have to pay anything but we will take all of the new parts off that we put on but I cant guarantee we will have your old parts to put back on." Then I gave in and said I would pay $250 (for a car with a broken engine and a car that Kia said is worth $500 as it sat with the broken engine). Then when I call back to pay, the guy at the front desk said the bill was $398.68. I finally got my car out of there but Dean continued to refuse to honor the $250 I reluctantly agreed to pay. It was a nightmare and I strongly discourage taking your Kia there for service or even buying a Kia.

Trina

22 de jun. de 2015

Great customer service, met my needs with the type of vehicle, price for my trade, and the cost of the vehicle was perfect! Happy customer!

PG63

20 de jun. de 2015

Went in and bought the car I wanted at the price I wanted to pay. No hassle. I told them the car I was looking for, went for a short test drive, told them what I wanted to pay and then it was just a matter of finishing the paperwork. Couldn't have been more painless.

Fred

19 de jun. de 2015

The service department was very courteous to me. The service work was not a hassle and I was treated with respect.

Lynda

18 de jun. de 2015

The best part of my experience was working with the internet rep- Kerry Lennon, the Walfdorf Kia GM- Jarrett, the salesman- JC, and the finance associate- Shake. They all did a great job! JC was by far the best salesman I've worked with and I've purchased a lot of cars in my life. JC was very attentive to whatever I needed and helped me make an informed decision on my new Kia Soul.

Kenneth

14 de jun. de 2015

when I stopped in to the Kia on 6-12-15, I was welcomed and Kym listened to the issue I was having. I came in to see if I could be seen anytime that day/if not, than make an appt for another day. Kym assessed the situation and stated the techs would be able to do a quick computer check on why the engine light was coming on, even tho, i had always made sure the gas tank cap was turned to the "one click" requirement. bottom line, Kym was GREAT!!! she explained the results and informed me that if engine light comes on again to call and she would get me in right away.

John

13 de jun. de 2015

Everyone was very helpful, friendly, and we are grateful for the complimentary car wash. They respected my time and busy schedule.

Darlene

13 de jun. de 2015

Always polite. Cleaned & Vacuumed car.Available most of the time when I need serviceWill drive me to work and pick me up when needed

Southern MD Consumer

12 de jun. de 2015

After reading this non-biased summary of what's happened with my deal since the time of purchase, make your own decision on whether or not you feel comfortable with working with this dealership.- New Kia purchased on 5/9/15. Traded in my vehicle that was financed through another company for the purchase. Before signing new paperwork I asked the finance manager if the deal for the new loan was definitely approved since I had added on some extra coverages after the initial approval and he said it shouldn't be a problem. All paperwork is signed for deal.- Return on 5/11 with the 2nd title to my previous vehicle since it was registered in Maryland (previous lienholder has copy #1) and the remainder of the documentation required for the new loan. - Starting 5/14 (approximately), I get calls 3x/day from the previous lienholder that my payment hasn't been received. Call the dealer and leave message with sales manager and title/payoff lady to call me back to confirm the status of the payoff of my trade in. No call returned. Payment for previous lienholder for May was due 5/10/15.- On 5/29 I receive a letter from new lienholder (now 3 weeks after car purchase) saying they weren't financing the Kia. Call Kia and was told by finance that subsequent talks had been held and that they'd had to drop some of my additional coverages in order for the deal to remain. Was told I had to come back in and sign all new paperwork for the new Kia to reflect the changed coverages. Previous lienholder still calling me 3x/daily.- New paperwork is signed for revised Kia loan on 6/7 because I couldn't get into the dealership any earlier than that due to work hours/illness/family obligations. Was told everything is fine and that if contract wasn't approved by new lienholder by 6/11, I'd make first payment (due 6/23) to the dealership on behalf of the car while the paperwork was processed. Was not informed anything about previous vehicle not being paid off. Meanwhile, previous lienholder continues to call me 3x a day about payment.- On 6/11, I emailed finance/GM/president to let them know that I had received the approval letter from the new lienholder and that I needed them to get in touch with the previous lienholder to let them know about the status of my payoff. No response.- On 6/12, previous lienholder escalates my non-payment to repo status and informs me now that I am two payments behind on the vehicle (payment for 5.10.15 and 6.10.15 are owed + late fees) so they're going to repo the vehicle on 6/22 if vehicle hasn't been paid off by Kia. - Immediately called Kia after phone call from previous lienholder to talk to the titling person to find out about payoff and to let her know repo order. I am nastily informed she is calling no one about the issue because she is not allowed to. She says she will be calling to get the updated payoff amount this morning after hounding the finance guy the whole time, getting a check overnighted to them and it should be hitting my Ford account by Monday morning. She tells me that she had just gotten the paperwork yesterday evening for the new loan saying it had finally been secured with funding and that they don't make any payoffs until new financing had been obtained. I told her I understood that, but that I had left numerous messages for her and sent emails to finance and the GM over the past month to let me know what was going on and I never responded to by anyone. She said she would have finance/GM call Ford to let them know that check was being sent and to update the account. I told her that I wanted her to also leave a note with the message that I wanted a confirmation email sent to me after it was done. She sounded doubtful that it would happen.I have one trip left to this dealership and that is to pick up my new tags when they come in.

chester

11 de jun. de 2015

I have had several dealings with this dealership over the years and all have been great. Have dealt with the service, sales and finance departments and I wish all dealerships were this concerned with their customer care. Would not hesitate to but here again or recommend to a family member or friend. My son also bought a new car there.

Ron3109

10 de jun. de 2015

Bought a new KIA Soul in May. JC was my salesman, he was polite, courteous, and a pleasure to deal with He explained all details completely with no high pressure. It was the first time in years and years that I have enjoyed buying a car. Highly recommend this dealership. All other employees that I came in contact with (Finance, etc) were also very pleasant

brookegarner

10 de jun. de 2015

I went to Kia of Waldorf with many expectations- trying to pay off a car and being so young, but needing my own loan. I had nothing but an amazing experience with this dealership; Mike Renfro, Jay (management), and Jared (management). They met all of my expectations and I walked out with a brand new Kia Forte (I would highly recommend this car, also). Thank you all for all of your time, patience, and respect.

Mdevon23

9 de jun. de 2015

I had a wonderful experience buying my new car at Waldorf Kia. They had the exact car I wanted right on the lot. They also worked with me to get the best financing option and all of the sales staff were exceptionally friendly, especially Mike Renfro and Morgan Traudt.

Lightning

9 de jun. de 2015

My experience at Kia Waldorf was excellent! Mike Renfro what a nice a personable individual. He was very knowledgeable about the car, showed great patience and hassle free. Jay had a no nonsense type of look but was really kind. Mike Austin - very easy going and made the finance portion less stressful. I traded in a beautiful car (My Snow) the next owner will be pleased (take care of Snow) but I received a nice luxurious car (Lightning) yes (Mike Austin) I found a new name for my new car lol. Overall, my experience at Kia Waldorf and having Mike Renfro as my dealer was a perfect 10! I would recommend Kia of Waldorf. Hey, look out my son may be there soon. Take care - Connie

Pedro

8 de jun. de 2015

Very approachable salesmen in this dealership. Also knowledgeable of what they're selling. Lauren was very good and told me everything I needed to know. Also they weren't pushy like other dealerships.

Linda

8 de jun. de 2015

Once things were settled on the telephone, everything was exactly as promised/quoted. It was a quick in and out experience.

Dorisl1948

8 de jun. de 2015

I was at your dealership on May 2nd. I was greeted by a very nice gentleman whose name was Jac Graves. He was very professional from the beginning to the end of the transaction. He didn't waste time with anything that had to be done. As a matter of fact things went so smoothly that it was like the car already had my name on it. Just want to say "THANK YOU" and keep up the good work.I would highly recommend this dealership to anyone. Every employee that i encountered was very helpful in every way but just can't remember all names.

Pamela

4 de jun. de 2015

The customer service was very courteous and professional. I worked with a gentleman by the name of Allen. He was very informative when asking him a question regarding my vehicle and recommended ways in which I could get more mileage out of my car with the recommended service the dealership provides.

Paulette

4 de jun. de 2015

The staff at Kia were very nice and pleasant. My car was taken to the back within a matter of minutes, I received a courtesy ride from Kia to handle business and when I was done I contacted the Kia dealership and the driver pick me up without delay.

rebecca123

2 de jun. de 2015

Mike was an amazing help. He helped us stick to our guns about price and made sure we were not settling. He was a very careful listener about what a customer needs in a car, to give thoughtful feedback. He makes sure that you are NOT leaving anyway dissatisfied. He makes sure that you know you are the most important in the equation and that the dealership is there to accommodate your needs.

John

1 de jun. de 2015

I was seen at the appointed time and the complementary car wash! Oh and the comp/snacks were a surprise! Thanks

Betty

31 de may. de 2015

Everyone was so friendly and really seemed to work together to give me the best deal possible.They will certainly have my future business and I highly recommend them.

Soulful

30 de may. de 2015

As a single lady purchasing a vehicle for the first time in a very long time I wasn't sure what to expect so far as being treated fairly. However that feeling faded quickly as i soon realized that from management, to salesmen, to finance, employees were totally working together to give me the best deal possible, satisfy my needs and make this a great buying experience.I couldn't be happier with the treatment i received from this dealership. I will definitely recommend it to my friends and would certainly be a returning customer in the future.Also originally I was thinking I would have to buy used. However everyone worked with me so well that I left in a 2015 kia Soul........needless to say I am very happy. Thank you Kia of Waldorf for everything.

Samflood

30 de may. de 2015

Amazing service from Bre Morey , she listen to what I wanted and amazingly to my surprise all needs were met. I'm happy to have my first financed vehicle through Kia, I wanted a monthly payment under $400 and Chris got me that along with a great Sales price:) The time spent at the dealer ship was very speedy seeing as though my mother was recently in town ready to shop lol. I will definitely recommend Bre And the nice and professional staff at Kia of Waldorf. They are not PUSHY!!! Thank you for all your help

Jennifer

29 de may. de 2015

Our salesman (JC) was very knowledgeable and straight forward with us...and we were happy with the price of the car.

Taylor

28 de may. de 2015

Lauren was super helpful when I was looking at the cars and explaining the feature. And if she wasn't sure of something she was quick to go ask someone!

Raylan

27 de may. de 2015

I had a great experience, Zack was a very helpful sale person. I never felt like I was dealing with someone how was just trying to sell car and that's it. He went out his was for me and was very kind through the process.

rasit-akbas

25 de may. de 2015

Everyone is very nice and seems like they can work with you.i thought we got an deal when blue book says we should have paid 16000 to 19000 for our vehicle but we got it for 15,683only bad thing is the APR they could not give me a lower rate than my insurance company,

Luis

18 de may. de 2015

My experience at Kia of Waldorf was great. I stopped by on May 7, 2015 just to browse for a used car. Zach Willett, my salesman was a tremendous guy to work with! He was honest, super friendly, answered all the questions that I asked and not only did Zach take the stress out of buying a vehicle, but actually made it an enjoyable experience definitely being my first purchased vehicle. I should mention that the manager Chris Austin and the finance gentleman Mike Austin were fantastic as well. Mike was able to break down the warranty differences and helped me pick the right one. At the end I did purchase a used car and absolutely grateful to have work with these gentleman. Will definitely recommend Kia of Waldorf to my friends and family!

Luis

18 de may. de 2015

My experience at Kia of Waldorf was great. I stopped by on May 7, 2015 just to browse for a used car. Zach Willett, my salesman was a tremendous guy to work with! He was honest, super friendly, answered all the questions that I asked and not only did Zach take the stress out of buying a vehicle, but actually made it an enjoyable experience definitely being my first purchased vehicle. I should mention that the manager Chris Austin and the finance gentleman Mike Austin were fantastic as well. Mike was able to break down the warranty differences and helped me pick the right one. At the end I did purchase a used car and absolutely grateful to have work with these gentleman. Will definitely recommend Kia of Waldorf and my salesman Zach Willett to my friends and family!

Sherry

16 de may. de 2015

Kia of Waldorf Service department is awesome. I've had my Kia for 3 years and I always take it to the dealership for service. They never disappoint, it's always great experience. Very helpful and they always do an outstanding job.

Clarence

13 de may. de 2015

Salesman was knowledgeable about vehicle. did not push us and was pleasant and very helpful. All of our questions were answered thoroughly and without hesitation. JC was an excellent salesman.

Backyard mechanic

7 de may. de 2015

This is the ad to which we responded:"2004 Nissan Altima 2.5 - $5,500""New car trade, no accident with lots of life left. Took this car for a test drive and was very pleased how it checked out. 150 point maryland state Saftey inspection, oil changed, fulids toped off and ready to service it's new owners. Illuminated entry and Remote keyless entry. Green Machine! Move quickly! Don't miss your opportunity at purchasing this handsome 2004 Nissan Altima. "We arrived at Kia, Waldorf, on 5/7/15 and asked to see the above Nissan Altima. Lauren went in the back, returned and said it was "on the rack," for a state inspection and couldn't be seen at the moment. However, she said there was a newer Nissan Altima available for $8,000. We said we were not interested in the newer model, would go for a meal, and call back later to see if it was off the rack. About two hours later we called and were told it was still on the rack. Late afternoon the next day, 5/8/15, we called. Lauren said it was being worked on and she didn't know when it would be ready. About an hour later we called and said we really liked the car and would like to put a deposit on it. Lauren got a manager, Chris, who said it needed work and the price would have to be raised by $1,500. When queried on what work needed to be done Chris said he didn't know the specifics. We said the car was advertised as having had a 150 point inspection and was ready for purchase, now it wasn't, so it appears to be a classic "bait and switch" tactic. Then another individual got on the phone but I didn't get his name. He also couldn't say what work had to be done but the car wasn't safe to go on the road. When I reminded him that the car was advertised as ready for sale with a 150 point inspection, and that I would complain to the Better Business Bureau, he said the car was no longer for sale and then hung up. My next step is to lodge a complaint with the BBB based on Kia of Waldorf's false advertising.

williams88

7 de may. de 2015

I had great service buying my car! Lauren was great, nice, and very helpful! I tell my friends and family to get ther,e thanks again!

Romaro

6 de may. de 2015

I love the deal I got and the hard work that the team put in to get me into a vehicle. From the sale person to the sale manager I thank you both.

Linda

5 de may. de 2015

I sent my son for the first service on my new Sorento. He is NOT patient and I was concerned he would be frustrated by the wait and complain about the chore. He raved about the experience! He said he was comfortable, there was an obvious effort with amenities to make the wait pleasant. The employees were nice and helpful. He called the service experience "fabulous"...best place he's ever taken one of my vehicles. THANK YOU. This is our first KIA and so far we are impressed! (I loved the clean car-inside and out!)

Darryl

1 de may. de 2015

Alex in the service department made sure that we were pleased with everything and had a the best service for our Sedona. Alex should be rewarded for his attention to his job. Great work!.

Beverly

1 de may. de 2015

I like talking with Jessica. So glad you have women also as Managers. She is very personable and cares about her customers. I also loved how they washed my car, by hand and vacuumed the inside front. Outstanding!! Thanks so much! I love the larger waiting area and the refreshments are wonderful. Thanks for caring for your customers.

maillady

1 de may. de 2015

I felt so comfortable with at this dealership. No pressure from the salesmen. I told them what I could afford and drove out with my new Soul. They explained the extra warranties and didn't Pressure me for anything extra. I love that Kia has so many features on the base models, I would recommend this dealership and my salesman J C Rodrigues to anyone

Brian

30 de abr. de 2015

Joe was so willing to go the extra mile. We came in looking at SUV's, but just not sure about what we liked. He really listened to what our vehicle needs were and helped us find the perfect fit.

Tracey

29 de abr. de 2015

Jeff delivered on what was promised to me. I explained what I wanted as a monthly car note and it was less than I thought it would be. I was told I would receive a call back the next day because it was late Sunday evening and not only did I receive a call back I purchased my new vehicle that day. Jac was an excellent sales rep, and he made sure all my needs were met. Besides, he's from Jersey so he took care of this Philly native and that gave him extra brownie points!

Felicity

28 de abr. de 2015

Salesmen JC as well as mangers were very helpful & very willing to work with me to make sure my needs were met & I left happy.

Christopher

28 de abr. de 2015

Great Sales team. Zack was very helpful and informative. He made sure we had everything we needed and provided good customer service.

Patricia

28 de abr. de 2015

The recall was taken care of in a short time and my car was washed. Everyone is always very friendly at KIA.

JDMoney82

24 de abr. de 2015

I went into Kia of Waldorf with a pre approval not knowing what to expect, but not in my wildest dreams did I think I would leave out with a brand new car. Something I had voiced to my sales rep that I never had. Breanna took the time out to find the perfect vehicle, explained everything to me and fought for my deal. She has to be the greatest rep I've ever come across in the 15 years of driving I've had. I am now a Kia man and everyone I know will become one as well.

Terry

22 de abr. de 2015

AWESOME. WILL BE ESTABLISHING A LONG TIME RELATIONSHIP WITH THIS DEALERSHIP. THE PROCESS FROM BEGINNING TO END WAS A GREAT EXPERIENCE.

Pablo

22 de abr. de 2015

EVERYTHING and EVERYONE!!! My work requires for me to always give great customer service so thats exactly what i expect everywhere i go and everyone was very helpful and nice i made the right decision to get a Kia

Shannon

22 de abr. de 2015

It has been a long time since I bought a car, but this was by far the best service and experience I've had!

Gracious

18 de abr. de 2015

Kia's showroom is calming,,. it didn't have a feeling of a shark tank. The service representatives were courteous and accommodating. Ms. Morgan Traudt, assisted by Mr. Jarrad, was awesome, Personal and professional, Ms. Morgan was knowledgeable about the products, where she wasn't sure, she found out. She patiently facilitated our coming to purchase a 2006 Pontiac Soltace to the purchase of the car we needed, a 2014 Hyundai Volaster -- instead of her trying to sell us a car she wanted to sell us. No doubt when people ask, I will tell them about my experience at Kia of Waldorf and I will send those interested to Ms. Morgan.

Job143

15 de abr. de 2015

Bre was such a huge help along with Chris in purchasing my new kia . would recommend to all my friends and family. Will send everybody

Dria

8 de abr. de 2015

As a first time buyer; Bre, at the Kia a Waldorf made my experience the best. I went in with an agenda and came out with exactly what I wanted. Everyone was friendly from the initial phone conversation. THANK YOU guys for all of your help!!

cbrady

20 de mar. de 2015

Zach and Chris were great. Very good deal on my trade and new KIA Soul. I will buy my next car from Zach and Chris. Zach is a great salesmen and Chris is a great Sales Manager.

reller

15 de mar. de 2015

Bought a used Ford F-150 Lariat from this dealer that had been traded on a new car. Truck was in great shape at a very good price. Dealer's sales people were friendly, helpful, and not high pressure. They answered my questions, showed me alternatives, but didn't push. I felt they were helping me come to the right decision. Love the new vehicle, felt I got a good deal and would definitely go back.

turtle1995

14 de mar. de 2015

I was very amazed at how easy and fast the purchase was I will buy ever car I own from Christopher he is my new salesmen for life

OC fans

14 de mar. de 2015

Looked and Looked and Looked until we found Kia of Waldorf. We visited many dealerships looking for the vehicle that was right for us. Mike Renfro at Kia of Waldorf helped us narrow our choice to a Sorento. I visited other dealerships looking for "deals" and returned to Waldorf. After experiencing the others and being overwhelmed by the "talk" I am so glad I returned to Kia of Waldorf. A simpler less stressful approach to purchasing a vehicle. Mike Renfro and the sales team did a great job of walking me through the process of purchasing a new beautiful 2016 Sorento. I would definitely recommend Kia of Waldorf for a new car purchase!

agordon

13 de mar. de 2015

My daughter and I went in yesterday morning to look at vehicles before the dealership opened and was greeted by a very friendly, Mike Renfro. He answered our questions and we came back once they opened to purchase a Kia Optima that my daughter had selected. Mike was very knowledgeable and went out of his way to answer our questions and show us features in the vehicle. He was very helpful and not pushy in trying to make a sale. Best experience I have ever had in purchasing a vehicle.

Anyaria

12 de mar. de 2015

My husband and I purchased a new Sportageon 3/2/15. I normally despise even the idea of shopping for a new car. The team at Kia of Waldorf made it the most awesome experience I have ever had purchasing a vehicle! I love my new car and loved working with The KofW staff so much we are looking to trade in my husband's vehicle that was just purchased last February at a different dealership. I have told everyone I know that Kia of Waldorf is their first and only stop needed for a new car!

alb517

23 de feb. de 2015

I went to the dealership after checking out the used car I wanted online. Mike Renfro was very helpful throughout the process, and even helped me set up Bluetooth before I drove away. Overall great experience!

Buck

14 de feb. de 2015

Yesterday I spent several hours online looking for a used MANUEL Honda Civic, no more than 5 years old. After numerous searches, I found that this dealer had just one Honda, a 2013 Civic LX with stick shift and with only about 21,000 miles. The price seemed very reasonable. I sent the info to my son who also thought this was a good offer. So I called and spoke with Zach who had a very pleasant phone manner and said that the car was still available at the price listed online. I told him that I was very interested and would get to the dealership about 11:15 the following morning. That was an 85-mile drive, one-way and Zach met me on their parking lot. The car met all my expectations and I drove it a couple of miles with Zach in the car. I said that I would take it and Zach got the paper work filled out. This car is replacing a '95 Civic with over 332,000 miles. Because I would get very little for it as a trade-in, even though I have kept it in very good mechanical shape, I will keep it and probably donate it. Since I was alone, the folks at Kia let me take my much newer Civic home and allowed me to keep the old one on their back, locked lot. My son will drive me back there the day after tomorrow to pick up the '95 Civic. All the folks that I interacted with were very friendly and I felt they were sincere in their business transactions. It was refreshing that there was absolutely no pressure. Although Zach is fairly new to his sales position, he did a fine job! The whole experience was very positive and I would recommend this dealership. The drive home was great!

Benays5

8 de feb. de 2015

Chris Burroughs was very friendly, helpful and knowledgeable. No pressure. Knew exactly what I was looking for without any hassles and worked out the pricing to fit my budget. Happy to work with them.

cking21

7 de feb. de 2015

Im so happy I chose Waldorf Kia as my dealership! Everyone there is extremely friendly and more than welcoming. I chose my car with the assistance of Mike Renfro who was awesome! He never pressured me into making any decisions with choosing a car. Nor did he give me grief when I left to look at other dealerships. Needless to say I came back because of the kindness I received when I was "just looking." I will definitely be referring everyone to this dealership along with recommending Mike!

ghett95

30 de ene. de 2015

Excellent service by Mike Renfro. Superb friendliness. Helped work with me finding the best vehicle for me at the moment. 5 stars for Mike. I'll soon be starting a family and will make sure to return to shop for a more family associated vehicle.

TinaJ

25 de ene. de 2015

Mike Renfro provided my husband and I the best service a purchaser can ask for. He was very knowledgeable of my vehicle of interest. He showed me several options of the 2015 Sorenta and was able to assist me with obtaining a good deal. Mike is an exceptional sales man and I would recommend him and Kia of Waldorf to any car buyer.

kem1122

25 de ene. de 2015

The people there are very friendly and they won't let you drive off in something you aren't comfortable or happy with, overall it was just great service.

sfaunt

21 de ene. de 2015

Our experience with Kia of Waldorf was great. We saw what we wanted and made the necessary calls to get all the information needed on a particular vehicle. Mike Renfro was friendly and explained what we needed step by step. He made the process easy and stress free. Kia of Waldorf is highly recommended.

Brenda

20 de ene. de 2015

In 2011 I purchased a Kia Soul..... I could not have selected a better car! Four years later and people are still coming up to me asking me how I like it... Strangers. At first it was the new car, the funky shape and "Hamster appeal." Now, people ask if they are as good as the reviews say.Recently I was in for a tune up and the service staff was just as pleasant as the day I drove off the lot! From the scheduling of the appointment to waiting in the clean and roomy wait area, I cannot give enough kudos to Waldorf KIA. As for mentioning any individual by name, I have to say that everyone I have encountered is over the top competent, polite and caring. How wonderful to see people working together as a unit, happily...really enjoying their job. While I walked through the showroom, I could not help but stop and admire the 2015 Blue Carribean special. The salesperson was very informative and warm, not pushy or crowding in any way. Over the weekend I test drove a Fiat, well, all four of them. They look so... European, so cool, certainly one of the "it cars" to have. Still Loving my KIA!!!!!!!! In fact, I think I need to go back and visit that nice young man at KIA and trade up for that 2015 model. I can't wait!!!!!

Happy Customer

16 de ene. de 2015

I walked into the Kia of Waldorf Dealership on a Saturday afternoon and picked up my 2015 Kia Optima EX on Monday! Jac Graves made my entire car buying experience comfortable and smooth. He was quite knowledgeable about the vehicle I wanted and did his research to find it. I couldn't be happier with my new Optima and want to express sincere thanks to the others who assisted in the process, Dean Gearhart, Michael Austin and Jeffrey Jacobs!

Patty Brosmer

11 de ene. de 2015

I've owned a Kia Optima since 2010 and loved it so I knew I was looking for an Optima when it was time to buy a new car. After doing my homework on line, I called for an appointment and was connected with Mike Renfro (not sure why he's listed as Raymond Renfro here). Mike asked me a few questions and we set the appointment for 2 hours later. I arrived to a warm welcome and the car Mike thought I'd like (based on my answers to his questions on the phone) was out front all warmed up and ready for a test-drive. It was absolutely the perfect choice for me and I would've not even looked further if a limited-edition Sol didn't catch my eye. I test drove it for just a minute before heading back to the dealership to buy the Optima Mike had picked out. BAM. That's all there was to my decision process. The trade-in deal done with Chris Austin the manager, and financing paperwork with Mike Austin were both pleasant and took under 2 hours - Before I knew it, I was driving home in my beautiful new car. Would definitely recommend this dealership and Mike Renfro for sales!

tootired2

31 de dic. de 2014

The staff efficiency started with making the appointment. Was able to get in the next day. Shop very clean, very nice updated TV and good coffee. I did not have to wait a long time to get my car serviced. I did not remember staff's names but I think the nice young lady at the front that helped me was Jessica.Also, I bought my car a year ago from Kia of Waldorf. Mr. Rodriguez was very knowledgeable, helpful and did not pressure me.Brenda Hill

QLady

29 de dic. de 2014

I walked in very apprehensive about dealership and the whole car buying process. When I left in my new 2015 Kia Sorento, I couldn't believe how smooth the process was. The employees including my salesperson Steven Gordon and the manager, Jeff Jacobs were amazing. They were helpful and knowledgeable and they just made it so easy for me! Mike Austin was amazing as well! I definitely recommend this dealership!

AllyshaS

29 de dic. de 2014

My experience at this dealership was nothing short of amazing. When I came to the dealership I knew exactly what I wanted, the Kia Sorento. I initially met my salesman Mike Renfo when I came to test drive the car about a month before I purchased and the one thing I loved about Mike was that he wa so honest and personable without the added pressure. He told me everything I needed to know and could even stand by what he said about the vehicle having owned one which I really appreciated. When I came back to purchase on my car on my third visit I really appreciated that Mike maintained his professionalism and customer service until the very end. He even filled it with gas, had my heated seats on, the radio station pre-set to the station I'd listened to on our test drive, and pulled to the front. I couldn't have asked for better royal treatment. Mike definitely made me love my car 1000 times more than I already had. Thanks Mike and Kia of Waldorf.

Lea

23 de dic. de 2014

Everyone at this dealership was friendly, helpful, and made my car buying experience wonderful. They found the exact vehicle I wanted and got it to the dealership the same day. I got the price I wanted and was out driving my new car that day.

taylork

18 de dic. de 2014

I highly recommend kia of waldorf and all of there partners. Jeff was such a big help and so was Morgan! The employees are so friendly and willing to bend over backwards to make you happy and get the best possible price on your purchase. Best dealership experience ive ever had, and i will definitely be going back and recommending to everyone!

Fed Up Franny

17 de dic. de 2014

I know this may sound odd, but they follow up way too much. I swear 6 different people emailed me multiple times each before I even went to the dealership. I feel like I've been hounded. Everyday it's a new (generic?) email and I told them I would reach out to them if they had a vehicle that I liked. I know they probably value customer service but they need a system where they can see who followed up with who and how many times. Like give me a break. It became so annoying that I had to unsubscribe.

muffin01

9 de dic. de 2014

I came to the dealership with hesitancy about buying a car. You know how other dealerships make you feel and it seems to take hours and hours. Well let me tell you, Mike Renfro and Chris Austin put me at ease from the get go. Mike answered every question I had, explained all the features and benefits of my Sorento. I have never been so Happy and delighted about the time Mike spent with me and how relaxing it was. The deal went through the way it is meant to be. Thank you so very much, this was the ABSOLUTE best car buying experience ever.,I will refer all my friends and family here to buy and to see Mike. Thank You so much,

cfansler

9 de dic. de 2014

As a first time car buyer I was a little apprehensive to even step foot on a lot because of feeling pressured. I had my eye on a few car but I was at the very beginning stages of looking. I came to Kia of Waldorf to test drive some Optimas and Mike (Raymond) Renfro was the first to approach me. Totally laid back but very knowledgeable. I was there for about 4 hours, test drove some cars and had a lot of questions. I was sold! I loved the Optimas! Mike was so helpful as well as all the other employees in the Finance department and the service department. I came back that following Monday and purchased my car! Since then I've gotten follow up calls and nothing less than genuine care and concern from Mike! AWESOME EXPERIENCE!

amber.page.52

7 de dic. de 2014

I've purchased cars from other dealerships in the past, with less then exceptional experiences - and I'm typically on edge during the car buying process. They won my business back in 2007 with the smoothest purchase of my 2003 Volkswagen. Very easy to work with. I feel like they go out of their way to make things as easy as possible. I'm sure this is also where I'll purchase my next car from as well!

Charles Dockett

7 de dic. de 2014

Salesperson and other staff was very friendly, they seemed to try and work with me on a deal. They were very informative and knowledgeable about the vehicle that I was interested in.

Jml7878

3 de dic. de 2014

Walked in and never got hassled or anything like that like most dealerships. They answer all your questions and have the out most respect for anyone that walks in there. Very great people overall it's the dealer to go with. I bout a beautiful 2013 Kia optima sx and was able to drive off the lot without any complications or disrespect.

Darryl and Flo

20 de nov. de 2014

My husband and I like Kia of Waldorf so much we bought four vehicles from them. Everyone is so friendly and they work so hard at getting you the deal you want. Thank you so much once again for a great experience.

preslynnxo

11 de nov. de 2014

Mike Renfro was great. Very nice and helpful. The only complaint was the time, it took a while but it wasnt his fault. Other than that I would recommend this dealership! I now have a great car that I love driving!

Bk625

7 de nov. de 2014

I'll just start by saying this was my first experience buying a car. I went in and the customer service was excellent. I test drove a couple and then fell in love with a Toyota 4-Runner they had on the lot! My first experience was amazing and I would highly recommend going there for a new or used car and I KNOW ILL BE RETURNING!!!!

Jgarner92

7 de nov. de 2014

The service was great I was a first time buyer I was able to get fiance at an appropriate price plus affordable Monthly price all done in one day good dealer ship great people

Crosbyrj

7 de nov. de 2014

I first went to Kia of Waldorf back in 2012 looking for a new vehicle for my mother-in-law and I walked off the lot with a new vehicle for me as well. They gave me a deal I could not refused so I traded in my 325 BMW for a Kia Optima Turbo and I haven't looked back. Since then, I have purchased two other Kia's (Kia Cadenza and Kia Optima) and I look forward in buying more in the near future. Where are you at K-900??? The quality of service, professionalism, friendliness of the staff is second to none. They are the best in my opinion and when I go there, I know that they are going to do their best and give me and my family first-class service... I highly recommend them if you are looking at purchasing a new or used vehicle. You want regret it....

Luxio992

6 de nov. de 2014

Went in there November 6th with intentions of getting a nice affordable car. Drove off the lot with a nice 2009 Checy Malibu. Customer service was nice, the price for the car was right, and got me the lowest possible monthly payment. I highly recommend this dealer, if they dont have the car you want they will put you in a better one. Plan on getting all my future vehicles from them.

Fortelover1

6 de nov. de 2014

I've purchased two cars from Kia of Waldorf. The first was certified and Jac was my salesman. He was so friendly, patient, and easy to deal with. I then came back and purchased a brand new Kia from Morgan. All of the sales staff goes above and beyond to make sure the customer is happy! The are knowledgable and accommodating. I would definitely recommend Morgan & Jac to anyone that is in the market for a car! The won't disappoint!!!

bridgit.nelson

20 de oct. de 2014

I really appreciate the level of attention and service I received from Kia of Waldorf! Bre Morey was my salesperson!! She was very friendly, knowledgable and helpful. I appreciate the no-hassle experience from the time I pulled into the lot until I signed the last paper and received the keys to my 2015 Optima. The manager (Jay) honored the email I reveived with the advertised price and worked diligently to get me an acceptable rate. My experience with the dealership started long before I entered the show room, through the Internet sales rep (Kim). She was helpful and patient!! I also appreciate that I didn't have to spend my entire Friday evening in there. The service was quick and efficient!! Just as I like it!!

martina1099

13 de oct. de 2014

I have purchased several cars at this location for myself, my husband and now my children. The staff is always helpful and professional. They promise to present all options available to get you the best deal. The General Manager, Jay Wedick, always delivers and Mike Renfro is an awesome sales person. I will always buy my cars here.

newshu

2 de oct. de 2014

I was in the market for a Kia Soul, mostly for the look. Ray sold us on all the bells and whistles on the BASE model! I am so happy with my new (used) Kia! I have, and will recommend Kia of Waldorf to any one in the market for a new car! Also, Chris gave me a better car rate than my credit union. We couldn't pass that up! Thank you!

SusanGus

8 de sep. de 2014

The only problem we had was with getting our tags transfered to the new Kia. We had to keep calling about it . other wise all dealings were great.

Tillyrush

8 de sep. de 2014

I had just purchased a 2012 Nissan pathfinder from a dealer in Virginia but i was having the worst buyer's remorse ever so I started looking around for a new car, went to several dealerships who had promised to help but they all ended up demanding a chunk of money down and very bad rates when I say bad I mean really bad rates. So i finally called Kia of Waldorf about a 2014 Chevy Impala I saw on their website, Mike Renfro promised to help and HE DID, I walked away with a 2014 Chevy Impala, with a good rate and Oh they gave me a really good price for my trade. They are Awesome I would love to come back again.

oyl4jake

1 de sep. de 2014

The deal I got was so good I went back for another. I can't explain how happy I am with this dealership. Jay and Chris run a tight shop! Kia Soul has been purchased!!!

oyl4jake

28 de ago. de 2014

I have now bought 3 vehicles from this dealership and likely a 4th within the week. I have never in my life been more appreciate of any car sale than this one. Jeff Jacobs literally did flips to get me into the vehicle I wanted. I'm almost certain that he will get fired for the deal he gave me!!!I will always return to this dealership for the people. You can buy a car anywhere... you can get a car serviced anywhere.... but if you want some people who down right care about the customer... check these guys out! Along with my Cadenza I will likely return there Friday to get my wife a Kia Soul as well. I sent a dear friend to them today because I knew Jeff would take care of them and I even referred a supervisor at my work to them! Bottom Line...Fair, honest, fun and dedicated people make up this dealership's sales department.Thank you as well to Jay for putting up with my demands and not throwing me out of the dealership, Chirs Austin for making the boring part in finance last all of 10 minutes with my crazy 6 yr old on hand and last but not least Chris Burroughs for being patient."Get off the roof Chris! I will buy the car!"

montesdeoca.felix

3 de ago. de 2014

I bought two vehicles from Shaun Jennings and I am glad to say he was able to help us without the feeling of being pressured to make a purchase. He had extreme professionalism with the ability to give us choices of what we wanted. I gave a specific budget, after some negotiating, I was able to purchase the two cars under budget. Thank you all for your hard work and help.

abernita1

24 de jul. de 2014

I purchased two cars from this dealership, one new Kia and one used Toyota. It has been only 3 months and the Toyota is stuck in reverse. I was told to take it somewhere and let them know what is wrong. They may be able to do something. What? Why cant i bring it to you to look at. I think this is very poor customer service. Everything is great when you are buying but just like all other dealerships that is where the customer support stops. I brought to them 3 car sales. and what do I get in return. Go elsewhere. Never again, never again.

paintfean

7 de jul. de 2014

The customer service of this location was above and beyond our expectations... ask for Mike Renfro and your needs WILL be met. Thank you Mike.

KKronk89

1 de jul. de 2014

I will start off by saying, this was my first time ever buying a brand new car/buying from a dealership. And I mean it when I say that it was the best,most hassle free experience EVER! Today, July 1, 2014, I bought a 2014 Kia Forte Ex. Morgan was such a pleasure to work with. Ever since I contacted this dealership and explained that I was interested in buying a new car, Morgan has stayed in constant contact with me. I had originally went to look at a Kia Optima but ended up test driving the Forte and I tell you, I fell in love. After test driving the Forte, I told Morgan I loved it and she went above and beyond to make sure I got it! I work in retail and have years experience in customer service, knowing what my customers expect from me, it means a lot to me to be treated the same .. With that being said it is safe to say that the service I received from this dealership was phenomenal. Two thumbs up! It took some time but Morgan, Jay and Chris all worked with me on every level. Everything was explained to me thoroughly from monthly payments to my warranty including what would be covered and what wouldn't. I am forever grateful for them making it happen. Because of them I was able to drive away with a smile on my face. I would recommend this dealership to anyone in a heartbeat.

Kthiele

29 de jun. de 2014

We bought a 2014 optima on Friday June 27th and had a great experience. We worked with Shaun & Chris and they were wonderful! They were both very professional but personable to our situation at the same time! They were able to help us find the car we loved and didn't let us leave until we were convinced to sign papers. Chris did everything he could with numbers to get us out the door with the price we didn't want to exceed. We had went to other dealerships in the area and no one was willing to budge on numbers and they were no where near as friendly and willing to help. Even the general manager of the location introduced himself to us and congratulated us! Overall awesome experience !!!

mmsucks

2 de jun. de 2014

I would NEVER recommend this shady dealership to anyone. I purchased a CPO vehicle Jan 2013. My a/c had issues starting in March 2013. Then in September 2013 it went out completely. I finally brought the vehicle back in May 2014 for the same issue. Again they recharged the a/c. Today I went back because of the same problem and they refused to cover under warranty saying it has a hole in the compressor from a rock and it's not a warranty issue! Also, they never input my info for a certified preownvehicle and still giving me a run around. They're rude and shady!

Richard Briscoe

21 de may. de 2014

My husband and I recently helped our daughter purchase a car and found all people at this dealership a pleasure to work with. We had most contact with the Mike Robertson; our entire experience of purchasing her car was very pleasant. We would not hesitate to come back to this dealership for another car. They were kind, and gave us a great deal. Mike came in on his day off to accommodate all of us. I would really like to thank Mike and his Manager Tim very being so professional and very helpful.

Wrong Dealer

24 de abr. de 2014

I was given a promise agreement to fix a sensor if I purchased the car. KIA REFUSED TO FIX IT NOW!Morgan was very helpful! The General Manager was the problem after the others I dealt with. He wouldn't fix the sensor they promised to fix. I have the written agreement. He claim the 30 day warranty was over. Sure it's pass the 30 days but I never received a call from them and I made several attempts to contact them. They always gave me "the we will call you". Now that it's been 2 months they telling me I need to go to Volvo because they tried to fix it. Sales tell me one thing and service tell me another. Then the General Manager just told me flat out he's not going to fix it! I will be seeking legal advice with my documentation. I am a Federal Police Officer and I know that this is totally wrong and unfair practice! I only give stars for Morgan the sales person. This issue went above her level!

bysilberman

31 de ago. de 2013

My husband and I recently helped our daughter purchase a car and found all people at this dealership a pleasure to work with. We had most contact with the General Manager, Jay Wedick, and with our sales representative, Mike Austin. Both gentlemen addressed my 23 year old daughter with a lot of sensistivity and respect. We appreciated that and it made the entire experience of purchasing her first car such a happy one. We went to six other dealerships to compare cars of similar size including another Kia dealership in Virginia. Kia of Waldorf stood out as best with regard to stating all necessary information clearly, as well as pricing for the car, getting the color of car my daughter preferred and treating us so well. We purchased the Forte EX in Waldorf and would not hesitate to come back to this dealership for another car. They were candid, gave us a great deal, and very nice to work with. Mike came in on his day off to accomodate the work schedule of all of us. Both times we came to the dealership to consider purchasing this car for her, Mike and Jay could not have been easier to work with.

ktapia

30 de may. de 2013

Working with the sales department at this dealer has been the WORST experience ever. It went sour almost immediately. It was late when we came in to look at the car. So an interest rate was written on a piece of paper and I was promised the rate.(They did do a credit check and all that good stuff)They told me to take the car overnight (the banks were closed)and they PROMISED that when I came back the next day they would have the paperwork ready with THAT rate. I came back the next day and they could not get that rate. I had already traded my car in and drove the car home so of course I didn't want to take my car back and leave (now I'm wishing I just would have). So they told me to call my bank to see what rate I could get. My bank gave me an outrageous rate. They did end up getting me a better rate, but still not the one that was promised when I drove off with the car. Then, about 20 or so days later... my bank starts calling me stating that they had not receive payment on my trade in vehicle (which the dealer gave me pay off so it should have been paid 20 days ago). I had to call the dealer and ask them the status of paying off my vehicle. They had not even submitted the payment after 20 days. MY account would have went to collections in 10 more days.So after all that, I go to pick up my tags. I had asked for the bay tags. Needless to say I didn't get them. Then, my car has an issue. The passenger window would not go up and down. No problem, I went into service and they fixed it for free. The fix worked for a few days, then the window stopped working again.This is where it gets ugly. I called the dealer and asked when I could come in to have it looked at. I was told I had to drop my car off that I could not wait for it. So I ask sales if they would cover a rental. They first told me they didn't have a rental agreement with anyone (which service told me they did). Then when i mentioned that service said they DID have rentals, they proceeded to tell me that they don't cover them for less than 3 days (so they lied to me). So I went up there to speak with them in person for one last attempt at getting them to cover my rental because I strongly feel I shouldn't have had to cover it.I was told by ANDY the manager that "If i did this for every customer I would be broke". I don't care about every customer. I am not every customer. Then I tried to explain my whole experience and he told me "I don't remember it happening that way", basically calling me a liar. He began to argue with me and I brought up poor customer service and he abruptly cut me off saying "I don't care, I'm not covering your rental". So, I drop my car with service, have them shuttle me to a rental place and I get a rental. I needed my car fixed. I wait about half an hour and finally $240 later I pull off in the rental. No sooner than I pull off in the rental, the dealer calls me. "Your car is ready, it didn't take as long as we expected". SO i went through all that BS for no reason! So i take the rental back, and call the dealer and ask for a shuttle back (service was still open). They respond by asking if they can use MY car to pick us up. They used my car to pick us up from the rental place, and we had to take the "Shuttle" driver back to the dealer. REALLY??So that pretty much sums up the experience. As you can see, EVERY STEP of the way was horrible, and I would NEVER EVER recommend this dealer to anyone. Unless you are looking for a headache. Very very poor customer service, and they make it apparent that they only care about money.

Gigifoye

10 de abr. de 2013

Since our cars were 17 years old, we started looking for new cars. We actually hit every dealership on 301 in Waldorf, Maryland to determine the dealership and car to buy from. The employees at KIA in Waldorf were not only helpful and friendly but they way they worked with us on the new car was fantastic. We were never under any pressure to buy a specific car and they let us take our time while we drove many models and decided what we wanted. JC was our sales person and he was great with answering any and all questions we had to include extras that we would like on the car. After we decided which car we wanted Andy and Chris worked with us on price and getting a car loan. Again we told them what we wanted our payments to be and they went out of their way to get that price for us. They were so fantastic that with in that month we bought two more KIAs, one for my wife and one for my daughter. Once my adult son saw the cars he decided to trade in his and bought a KIA also from the same dealership. Four cars in one month for our family tells you how wonderful this dealership is. We also have used their Service Department and we couldn't ask for a better group of people to help us. Jessica is so friendly and knows the cars extremely well. She is insightful in what problems you are having and passes this knowledge to Brian and Dale. The team in the service department go out of their way to make sure everything is fixed the first time. They even make sure that your car is cleaned inside and washed on the outside so it looks new every time you pick it up. I have highly recommended this dealership to my family and friends and they have bought cars from them also and have been extremely happy. I highly recommend this dealership to anyone interested in buying a great car, new or used.

lindsay.aouine

1 de jun. de 2012

I would not recommend this dealership. They were very pushy, would not let us out of there without a car. They gave us the worst trade in value for our car (a Kia). All the cars we test drove had no gas in them and were dirty. They kept talking badly about other dealerships we had visited. Not a good experience at all.

Sportage

5 de nov. de 2011

I was shopping for a 2012 Kia Sportage and had already gotten prices online. This dealership is much closer than other dealers I had been doing online and phone correspondence with. I decided to stop in to see what they had. They did not have the exact model I was looking for, but they agreed to beat the best price I had gotten from other dealers and get the vehicle we wanted. They did all that within 1 day. They also agreed to the price I requested for my trade. Do your homework online and know your pricing, but these guys are easy to work with.