Jeff L

24 de may. de 2016

Best place hands down (6:30) to buy and service your vehicle

PHILIP 4756

8 de abr. de 2016

Very good.tell's the truth. Took my other truck BACK to Steve because I trust him to tell me the truth about things.At least he will call me to let me know what wrong.To let me know what it need's.

Grey Max

6 de abr. de 2016

Straight forward easy, quick transaction that exceeded our car buying expectations. The C-max is fun, great to drive, and barely sips gas . Customers forever! We liked our knowledgeable salesman.

L.J. Elmer

25 de mar. de 2016

Dealing with Knox Ford for many years, they always go above and beyond. Repairs are fully explained, and are always fixed right the first time!

wildcats

17 de mar. de 2016

Staff is phenomenal. Always goes above and beyond to ensure our complete satisfaction. If you are looking into buying a Ford, this is the dealership you should use. Thank you Derrick, Steve, and Wayne for taking such good of us.

Keith Meiers

14 de mar. de 2016

The quick lane folks at this dealership are very professional and work very hard to satisfy my every demand or request.

maiasundancer

13 de mar. de 2016

Best place to buy a car or get a car serviced. They figure out your vehicle needs and then make them happen. Whether you have questions about service re-calls warranties or sales some one there will have the time to answer the questions. They love browsers they love Ford's and they love cars. When you walk in they listen to your needs and help you with them whether their is a profit in it for them or not. If you are on a budget they will help you make that budget work for you.

Tarek

1 de mar. de 2016

I stepped in with my son last Saturday tio check a 2014 Mustang GT premium, we were greated by Troy "A very nice, smiley, and decent person". He gave us the keys, checked my license and let us take the car for a test drive on our own, he trusted us and that was the start. We checked the car, loved it, and wanted to buy it. With the help of the manager, he was able to give us a GREAT price for the car and a GREATER price for my trade-in (Which they did not even see, they took my word for it). The whole experience was excellent, no pressure of any kind by anyone and they did all they can to make the whole thing works. I really do apprecitae everone that we have met over there starting with Troy and ending with the nice man who washed the car for us. Thank you all for an exceptional experience. It could have not been any better.

Arthur Reagan

29 de feb. de 2016

Every step of the process was very professional, I am very pleased, Galen is an exceptional salesperson, I will recommend anyone to visit knox ford if the want a good buying experience.

Mike5152

6 de feb. de 2016

Great service done by professionals. I was very pleased with the professionalism of the service managers. Every thing was explained in detail to me before the service was preformed. All cost were given to me prior to the work being done.

BobH

27 de ene. de 2016

Friendly, professional, comprehensive car care. Always provide information on preventative maintenance that will save money, time, and avoid repairs down the line. Customer oriented, does what is best for the owner. Service my 14 Flex and 13 F150 with them with complete confidence and peace of mind.

LS

8 de ene. de 2016

Knowing all that Thomas had been put thru you helped tremendously doing all you could to help us out. Thank you for taking the time to be indepth. You were very helpful.

Kim Anderson

31 de dic. de 2015

I was in need of a replacement vehicle because of a deer accident that totaled my first 2015 C-MAX SE. Knox Ford was understanding of my needs because I had only had my first C-Max for 8 months (which I purchased at Knox Ford). Tim Fulkerson understood my financial needs and helped get me into my replacement vehicle. I was able to purchase a 2015 C-Max SEL with additional luxuries that are well worth the purchase. Thanks for the assistance in getting me back into a 2015 C-Max.

George Williams

30 de dic. de 2015

People called me by name and gave me the impression that they appreciated my business. Everything was handled to my satisfaction. I will bring in my other vehicles. I will give you a chance when I'm ready to trade in one of my vehicles.

Billy Pointer

10 de dic. de 2015

Very friendly, helpful and knowledgeable managers and technicians

Robert Bowersox

12 de nov. de 2015

The service was professional, courtesy and timely. Enjoyed the visit and everyone was accommodating and personable. I would do business with them again..

Paul Allen

3 de nov. de 2015

Steve was wonderful the way he treats everyone who comes into the shop, keeping us informed and getting us fixed and on the road

Mike266

21 de oct. de 2015

I can buy a truck anywhere. It is the service that counts. Knox Ford is a great dealership and provides excellent service. Courteous, knowledgeable and fast. Can not ask for more. My next car/trk will be from Knox Ford.

Jeff

21 de oct. de 2015

Body Shop was awesome! Kept me informed and conducted quality work!

Diane Wettergren

17 de oct. de 2015

Even though I did not buy my car from this dealer, they were friendly and tried to put me at ease about what was wrong with my car. They were able to get the part and found that it was still under warranty. They repaired my car when they said it would be finished and I was on my way to finish my trip back to Chicago.

Bill Macy

15 de oct. de 2015

Took my wife's car for repair. Repairs took longer than expected. Dealer loaned me a car for overnight. Good experience

G. Fox

2 de oct. de 2015

The Quick Lane team at Knox Ford is outstanding both in friendliness, helpfulness, and quality of work. I wouldn't bring my Ford to any other shop.

Mae Hatfield

23 de sep. de 2015

I went into the Express Service and spoke with Steve Smith, he was very friendly and immediately told me what the problem was after using a little machine which he hooked up to my car. Since it was late on the day before a holiday he advised me to come back on Tuesday because they were closed Saturday & Monday for Labor Day and they would get my car fixed, that I should not worry because it would not hurt the car in any way to drive it. I went back Tuesday morning was told the mechanic had called in sick and was ask to come back on Wednesday morning which I did. While waiting Steve brought me a list of other things that needed attention and I agreed to have them work on those while we were waiting for my part to arrive. Once the part came in it was too late for me to get it fixed that day as I had a prior commitment so I left and took the car back the next morning. The part was put in and I left-about 10 minutes into my driving the light came back on so I took it back the next morning, they got a replacement part and everything seems to be okay. Everyone I came in contact with was very friendly and I would go there again for service.

blessed777

8 de sep. de 2015

My truck has been shifting hard at times for over a year and a half and I've been told on 3 different occasions that the technicians could not find anything wrong when they drove it or their machine registering a problem....but yet I experience it every time I drive it. Plus those who ride with me experience it as well. It doesn't look good for Ford when one of their new vehicles behaves this way or when people know it has been in the shop more times than they can count. I have no motive to lie about this or to stretch the truth about the issue! I really just want it fixed!

Nielda

14 de ago. de 2015

As usual Joe Goss and his professional sales staff took care of me as always. I bought my second car from them a 2010 Ford escape beautiful vehicle. I definitely recommend this Dealership they treat you like family.

nichols mike 1957

9 de ago. de 2015

Quick Lane techs were fast , courteous, knowledgeable, and when they were finished your vechicle didn't have greasy fingerprints all over it like some of the other dealerships

ron

11 de jun. de 2015

Employees were very knowledgeable and helped me with a possible warranty issue.

MO cowgirl

4 de jun. de 2015

Steve greeted me at the door and had me in and out in no time. The service personnel are great, they always provide esceptional service and at a fair value.

Debbie Meiers

31 de may. de 2015

We have used this facility for many years and are very satisfied with the location and all personne

Otis and Robin

30 de may. de 2015

We were looking for a Ford Flex, and they had one out front. We initially just went to look and see how much they were asking for it. We ended up driving home in our new car. Galen was fabulous and so was the customer service.

Michael Garrett Garrett

19 de may. de 2015

Great customer service with great people. I have never had a problem my truck being serviced or repaired at Knox Ford.

True

17 de may. de 2015

1st Car buying in my name. The whole process was done in 2 hours. Best Service. Just walked in and was helped. My needs were listened to. Great experience.

Carlos R.

21 de nov. de 2014

I have bought two vehicles from Knox Ford and also use their Service Department. I have always been treated with respect from the entire staff. Being prior military I have visited many dealerships and Knox Ford is by far the best dealership I have had the pleasure of doing business with. I will continue to buy my vehicles from them as well as get my vehicles serviced. Thanks Knox Ford and keep up the good work!!!

Happy Customer

5 de nov. de 2014

I recently was in the market for a used Explorer and found one on Cars.com. I called to check and see if it was available. The salesperson I spoke to was very friendly and answered all of my questions. I scheduled to come in and look at the vehicle and it was waiting for me up front when I got there. The whole team from the managers to the salesperson were very helpful and patient with me since I was not familiar with what a Certified Pre-Owned program and everything it came with. I was giving a good number on my trade and was happy with the financing I was offered. I will definately be back in the future to buy my next vehicle. Thanks to Knox Ford for all the hard work in helping me buy my Explorer!

Jami L

4 de nov. de 2014

Went to other car lots and dealerships. Knox Ford is best over all. The sales staff is very professional and I felt no pressure in purchasing my vehicle. I would recommend everyone to buy a vehicle from Knox Ford.

New Ford Customer

28 de oct. de 2014

I purchased my first Ford product (2013 Mustang) from this dealership and had an amazing car buying process. The deal was completed in about an hour and the staff were friendly and professional. Joe, Jeff, and Derek were great and Derek even took the time to show me all of the features of Microsoft Sync as well as answer my questions about my new purchase since I was new to Ford products. When it came time to purchase a family vehicle, I once again contacted Knox Ford and after a few test drives I chose a 2013 Ford Taurus. I was happy with my choice and would definitely recommend this dealership to anyone looking for a new or used vehicle.

MattC.

27 de oct. de 2014

I had got myself in a bad payment with my first vehicle. went to knox ford to try a get a new car. everything went well. great attitudes, helpful, knowledgeable and got a new car. good payments. and they helped me with finding the best loan plan to feel comfortable with my finances.

Terry Hobbs

25 de oct. de 2014

Everybody at Knox Ford is as helpful and friendly as can be. They are professional and courteous and made me feel right at home. I tell everyone I see that's in the market for an automobile that that's the only place to go. It was definitely worth the drive.

Ms Lozzo

24 de oct. de 2014

I came in to Knox Ford, I was greeted with respect. Was shown a few used cars, that gets great gas mileage. Seen the 2006 Ford fusion, and fell in love. Finance was great also, want over all the options. When they say no hassle, they mean it. Great management, the best sells staff, I had the pleasure to deal with, highly recommend this dealership

Glad we didn't fall for that trap!

14 de oct. de 2014

Wanted to do business here as it was close to home. Was given lowball offer for trade in. We knew what our car was worth and was offered that amount by 4 other dealerships. The only thing stopping the deal was the trade in offer, explained that to them and they wouldn't budge. We went to Byerly Ford in Louisville had a new truck within an hour!!

Knoxville "Guy"

6 de jul. de 2014

Spoke with two different salesmen about a 2010 Dodge Ram 1500 in just two days (because the first one was too busy to talk to me the second time I called) and was told by both of them that I would receive a phone call back. Here it is a week later and I haven't heard a thing. In addition, when I asked about the truck one of the salesman told me it wasn't available because the Owner of the dealership was out of town with it. This sounds like bad business practice to me. Why would you drive a used truck that is pushing 60,000 miles? You would think they would want it on the lot just in case someone, like me, wanted to purchase it. To top it off, they went ahead and raised the price by $1,000. Evidently these guys aren't looking to make a sale nor do they care about potential customers.

Tyler

2 de may. de 2014

I was going to be in the area of the dealership (I live 45 miles away) and there was a car I was interested in. I emailed through Cars.com and on their site directly trying to get information on a vehicle and schedule a test drive. No one has responded to me to date (at least a month). Unfortunately for the owners of the dealership the vehicle I probably would had bought that day has been listed on here at least for six weeks without being sold. The other review on cars.com related to service issues as well so apparently there is a problem from the top down of the management structure. I'd hate to imagine the service you'd get if you ever had a problem with a vehicle! There are too many options out there to buy from a dealer that does not want to work for their customers.

USA proud

10 de dic. de 2013

No hassle here is a joke. Their sales manager, Joe is rude. When you pull into their facility, there are staff standing around the door smoking and quite frankly are not professional. I am military and have visited this dealership twice and both times were unpleasant. I purchased a vehicle from another dealership. I would not recommend them to anyone, they are crooks.