Sheila Brill

20 de nov. de 2015

The experience was great. When I called the person gave me an appointment without any problems and was very nice in our discussion. The car was done earlier than expected which was great and the problem was fixed. When I picked it up, everyone was very nice and helpful.

Diane Lessaongang

2 de nov. de 2015

The service was great. My sales person was very knowledgeable and was able to answer all my questions. Very pleasant experience. Have already recommended to friends.

Bonna Merrick

28 de oct. de 2015

I just purchased my 2013 Ford F150 Crew Cab and absolutely love it! Fantastic service at Koerner Ford all the way around! Looking forward to another great experience when it's time for my spouse to upgrade very soon!

Barbara Angelo

23 de oct. de 2015

All was fine. Glad to see updating location. Long overdue. I don't care for the continual requests to complete a survey.

Stephen Merchant

16 de oct. de 2015

quick, friendly, and professional, facilities are being upgraded(sorely needed),convenient.

Thomas Cass

16 de oct. de 2015

Very happy with the car buying experience. It was fair and painless.

Anita Kennedy

9 de oct. de 2015

Service as usual was excellent. I was kept informed when my vehicle was ready, at the time I had requested. Good job!

James Moss

3 de oct. de 2015

f150 service exelent great staff yes they were helpful

Debra Gonzales

2 de oct. de 2015

My SUV needed to be inspected. The Ford team had my SUV ready within 2 hours with the new inspection sticker. I did appreciate finding my seat at my height. Fast service and a clean car. Thank you

315customer

30 de sep. de 2015

I was referred there by a friend who got a decent deal on a car, upon arriving I met a 'nice' guy who asked my target monthly price and what I was looking for. I felt well taken care and he told me that he got me exactly what I wanted at the price I wanted and even told me a low apr. he printed up all the paper work, proceeded to rush me through signing it not explaining anything to me so I had to take it upon myself to carefully read everything only to find out my monthly price was NO WHERE near what he said it was, in fact OVER $150 MORE! and I had a sky rocketed apr! When I snapped and asked why it was like this he got very defensive and unprofessional. The manager semi tried to smooth things over but I could see he was just another con artist too. STAY AWAY FROM THIS PLACE.

Mary Banac

30 de sep. de 2015

I leased the 2016 Ford Escape, asked to have the remote car starter and heated seats added - which was done with no issues. I was also asking for power seats, but my salesman helped me to see that as the only driver of the vehicle, I'd only be adjusting the drivers seat once, and that to get powerseats I'd have to move up to the Titanium model. This saved me thousands of dollars. I really appreciated his honesty and looking out for my best interest.

Frederick Herbs

28 de sep. de 2015

I first purchased a Focus in 2007 to replace a 2006 Focus that was totaled. Since then I have purchased/leased a 2012 Focus, a 2012 Fiesta, a 2014 Focus, and a 2015 Fiesta. I have used the service center at Koerner since 2007 and am very pleased with what they offer. Any repair or required service was done in a timely and satisfactory manner.

David Wieland

27 de sep. de 2015

Car was serviced at scheduled time and the staff was helpful in explaining what work needed to be done.

Ursula Kwasnicka

25 de sep. de 2015

Very efficient service on my last visit. There are always very helpful people.

Dennis Connor

23 de sep. de 2015

everything worked out fine The vehicle was done in a timely manner the service writer was professional and friendly and I am satisfied

Nancy Gearhart

23 de sep. de 2015

I had a great experience buying my Ford Fusion ,, Eric was great I loved the shuttle, he dropped me at my office and then picked me up once the car was ready .My only complaint is checking into the service desk, busy morning and the wait was ok but the thing that bothered me was the smell.it was hard to breath , I cannot image working there all day , the woman behind me and also the gentleman behind her all made the same comment. I would hope that Koerner could make some changes to their check in area..

Snvogelsang

22 de sep. de 2015

My family has been buying cars from this dealership for almost 20 years. I negotiated the terms of my first lease with these guys after having purchased a car from them about 6 years ago. Vosko and Eric helped me out big time. They found me the exact vehicle I was looking for without really needing to explain..i drove away tonight in a brand new 2015 ford edge and I'm so happy. They were so helpful, personal, and made the experience worry free.

Robert Huck

21 de sep. de 2015

The service was to get a recall checked out on my 2015 Fusion. It was fixed quickly & I was on my way within an hour.

Mary Gilmour

17 de sep. de 2015

We had a problem with the vehicle and it broke down in Long Island. We had vehicle repaired at dealership in Long Island. Within 4 days the check engine light came on. We took the vehicle to Koerner and they found out what the Long Island dealership forgot to do. They were very sympathetic and helpful. The repair was done in one day. The car runs GREAT now. We trust Koerner. We are completely satisfied.

Carol Cochran

15 de sep. de 2015

Cheryl white was the best this is the second car that I have bought from her and she makes it easy. I alway recommend her to all my friend.

Nathan D.

15 de sep. de 2015

We just purchased our second car with Ben Raymond and are very happy. Ben is most definitely the best salesman I've had over the years. He is fair, straight forward and very nice. Koerner Ford has made us repeat customers and I plan on purchasing from them many times in the future. Their facilities are not the sparkling, overly renovated facilities you find at some of their competing Ford dealers, but don't let that hold you back from purchasing there. Koerner has always offered the best deals to us, been quick and made the experience as painless as possible so it more then makes up for some of the other fancier showrooms that only hit you in the wallet when you go to negotiate.

Nathan D.

14 de sep. de 2015

My wife and I have now purchased two vehicles from Ben Raymond at Koerner and the experience has been the best experience I've had with any dealership. The team is always courteous and helpful. They are willing to negotiate and are really fair with their initial prices anyway. Ben is an extremely nice guy who has been eager to make the sales experience painless and I couldn't be happier. I'm really shocked they would have such a low rating, and their rating on Cars.com is much higher.

James Belge

17 de ago. de 2015

Cheryl was the best sales person we have ever worked with and I have worked with many over the years.We could not be happer with the price and SUV we have. Thanks Cheryl !!!

Beatrice Golembiewski

14 de ago. de 2015

Your staff was very helpful especially Cheryl. For the first time, we actually found and were able to purchase a vehicle as it was advertised online, in newsprint and on TV. It was a very pleasant experience.

Joseph Medicis

10 de ago. de 2015

I took the car in for a recall. Service mgr told me I had a free oil change due(of which I was aware)and whether I wished it done at the same time. I am time limited because I need to get back to my wife at home who is disable. the mgr said I get you sevice with in an hour which was fine. In fact it was about a little over a Half hour.I am happy to be back with Ford. I love my Escape and it is easy to get my wife into the vehicle. Good car for disable.

Nicholas Nurod

31 de jul. de 2015

Work performed as a follow up to a previous issue.

Frederick Kilian

25 de jul. de 2015

we purchased a 2016 fusion- excellent experience, easy and fun?

Frank Wretzel

5 de jun. de 2015

great people to work with. committed to providing absolute satisfaction

Nancy Fetterly

31 de may. de 2015

Customer service is, was and has been excellent each and every time I have had to go in for no matter what kind of serive I have had to have done. This last tome just happen to be for an inspection put was treated and given care and importance if it was a major repair, etc. The girl at the service desk this last time (not the one who is usually there) take time to look up information for me regareding a rebate I had coming and was extremely helpful and pleasant. The sevice manager is also very helpful as are all the others. For as busy and I'm sure stressful at times that there jobs are, it's a good feeling to know that I'm still going to get excellent customer service whether I'm buying a car or having service done to my car. Thank you.

carguy9474

30 de may. de 2015

Tony was the absolute best salesman I have worked with when purchasing a car. I ask too many questions and change my mind too many times. Tony dealt with all of this and I got a great deal on a car. The car has been perfect and I will definitely be back. I would recommend Tony to any family and friends.

Frederick Herbs

25 de may. de 2015

I called for an appointment for an oil/filter change. I was told that Thursday morning was open. When I got to your facility I was taken right in and the work was done very quickly. Very satisfied with your quality of work.

j.fury111

24 de may. de 2015

The salesmen here at this dealership will lie and use double talk to get you to agree with a deal and then change terms of the contract and act as if you would not notice. Then the will give empty promises and when you call on them to fulfill the promise will ask you "why" did you not put it in writing. They are xxxxxxxx.

Jennifer Miller

22 de may. de 2015

This is my second purchase from Koerner. My first being a 2003 Ford Taurus purchased in October of 2011. I recently purchased a 2010 Ford Escape and I absolutely love my new car. Its perfect for the infamous CNY winters that we've had as of late. My son recently purchased a 2005 Saturn VUE SUV in which he loves. My only complaint was that my car was not thoroughly detailed prior to delivery. Some smudges and dust along with leaves and twigs when I lifted the hatch. Otherwise I'm satisfied with my purchase.

Leo Haynes

18 de may. de 2015

I purchased my lease turn-in and the experience was very enjoyable.

Joshua Selbach

18 de may. de 2015

I bought a 2014 Focus at Koerner Ford last week. Eric Scannah was beyond impressive. It was my first car purchase, and I could have very easily felt very confused and nervous but never did. Mr. Scannah was extremely helpful every step of the way, as was Melissa. They got me into a great car and I couldn't be more satisfied.

Thomas R. Sansone

17 de may. de 2015

I purchased a 2015 Ford Explorer at this dealership. I couldn't of done anything without the excellent help of Cheryl White. I have gone to her in the past and will continue to do so. Cheryl is excellent at what she does! It was a very difficult time during this transaction / situation in my life. Everyone was kind, caring, understanding, however most of all that I received excellent service.I can't say enough about everyone. Everything was done / completed with such care and ease! Again, a big shout out to the most caring and wonderful individual called " Cheryl White. Couldn't of done it without your assistance. Thanks to everyone involved in getting a beautiful new 2015 Explorer.Thomas R. Sansone

Joe Tutor

17 de may. de 2015

We have always had great service with your dealership...everyone is polite, accommodating and knowledgable.

John Shults

15 de may. de 2015

no problems........................................................................................................................

Diane Johnson

15 de may. de 2015

The service is great at Koerner Ford whether one is purchasing a car or having it serviced

Sidney Marshall

14 de may. de 2015

I felt very comfortable at the dealership and I was treated very professionally. I purchased a Ford Mustang GT. My service was excellent and my sales and finance persons were very helpful and friendly. The owners came by and talked to me also.

Matt O

13 de may. de 2015

They are always nice, and show good customer service in their service department. However, the place does need to be renovated.

Joseph Kopera

13 de may. de 2015

Our Saleswoman, Cheryl White was very very helpful and considerate of our needs. She was fast to serve us and answer our questions. She was also helpful to show us any vehicle on the lot, and let us drive whatever we might want to try. She new the product/information very thoroughly. We liked her a lot, and would certainly purchase another vehicle from her again. The agency was in need of a building overhaul/which it was in the process of receiving during the time we visited the dealership.

Kathleen D'Amico

11 de may. de 2015

My experience with Koerner Ford on Thursday, May 7th was outstanding in every positive way. My appointment to have the car serviced was scheduled for 8:30 am. I checked into the service department at 8:25, the paperwork was done and I was back at my house in Cicero, NY by 8:50 am, courtesy of a complimentary ride home. I was notified at 3 pm that the service required would be completed within an hour, and that a driver provided by the dealership would arrive at my house in about an hour. It happened just as Koerner said it would. It took me less than 5 minutes to receive the service paperwork and be on my way home.My car performs very well now. I received great service from every Koerner employee that was courteous, professional and prompt.I am one VERY satisfied Koerner customer! Thank you!

Sue Taylor

8 de may. de 2015

I've purchased 4 Ford vehicles from Koerner since 2000. My latest Focus (2013) got serviced on May 7, 2015. The service was truly excellent on every level! My appointment was at 8:30 am; I was back at my home via transportation provided by Koerner Ford by 9 am. Another driver picked me up at 4:15 to get back to the dealership. Both drivers (Durrell and K?) were pleasant and very courteous. The service desk (Aleesha Bowles) and the cashier were very professional, pleasant and efficient. I'm not sure who worked on my car, but they did a great job! My Focus is working very well and I couldn't be more satisfied with the work done on my car. Thank you, Koerner Ford!

Frederick Kilian

14 de abr. de 2015

in and out, excellent service- but you took the works rebate away from dealerships? its now much cheaper to go to a high end after,arket

Kimberly Agedal

13 de abr. de 2015

The service appointment was quick, and the employees were helping me were friendly and helpful. The waiting room was extremely cold and uncomfortable

Raymond Wright

9 de abr. de 2015

I enjoyed the idea that Fred, my sales representative allowed me to tell him exactly what I was interested in, followed by assisting with meeting that exact need. He was patient, while I decided to include my wife in the decision which allowed me to feel confident that the family was supportive of the purchase.

David Wieland

7 de abr. de 2015

Easy to make appointment. Service was good. Vehicle was ready for pick-up when promised.

Kit Hefner

7 de abr. de 2015

2015 Ford Focus. I have been going to this dealership (Koerner Ford) for the past 27 years. The service and staff always go above and beyond meeting my needs and making sure I am completely satisfied. They are always friendly and courteous. Which is why I return to Koerner Ford every time I need a new car. As usual the staff was very helpful in procuring this recent purchase. Made sure I knew all the features of the vehicle and explained those I was not familiar with. Once again I drove away a happy customer.

David Cook

6 de abr. de 2015

It went very well. I have taken my car here in the past and will continue to do so in the future...thank you...

Elizabeth Mangovski

31 de mar. de 2015

Everything was easy, pleasant and professional right from the start when I entered the dealership to when I drove off in my new car !!!!

Mathew Seery

31 de mar. de 2015

I have had my leased 2014 f150 for a year now. I continue to have it serviced at Koerner ford because of the professional, courteous, and personal treatment.

Frank Nestasia

30 de mar. de 2015

F-150 XLT. Everyone in the dealership was very courteous and helpful. All our questions were answered and if our salesman wasn't sure, he made sure he found out the correct answer.

Richard Korzyp

27 de mar. de 2015

staff was very helpful. I explained my situation and asked there advice for options that I had. The staff looked into it for me. They got back to me with options in a very reasonable amount of time. Faster then I expected. A day later I was in a new fusion. A very satisfying business transaction with a car dealer.

M. Pierce

25 de mar. de 2015

The folks at Koerner Ford did an EXCELLENT job for us on our Taurus. Not only did they give us prompt service and take care of our concerns, but they washed the car as well. And this winter, that's a real plus!

Rachel Sequin

24 de mar. de 2015

brought my 2014 taurus in for brake noise, the rear pads would not release. they lube, clean the sliders, replaced the pads. and turned the rotors. no more noise. they did a good job. thank you. Koerner ford of syracuse. very happy.

Joseph Caezza

23 de mar. de 2015

The service was excellent. I always feel comfortable when dealing with your organization. the experience is always great. Thanks.

David Janack

11 de mar. de 2015

Excellent service and special thanks to David Allsop for accommodating my busy schedule for my service needs....great service after the sale!

Mary Schapley

9 de mar. de 2015

I like dealing with the new woman at the service desk better than the men that used to work there - much better

Lisa Taclof

4 de mar. de 2015

2014 Ford Escape SEI thought the service was fantastic. The staff are all very helpful and My salesman Scott Pflanz was awesome! So glad I decided to stop in! I will definitely buy again in the future. And by the way, I love my new car!

Joann Bigness

4 de mar. de 2015

I had a complimentary oil change and it was in a timely fashion. Everyone is always very friendly!

Gene Gasowski

3 de mar. de 2015

The service was great.Everyone was friendly and helpful.

Francis Starowicz

24 de feb. de 2015

Service was punctual And professional. Experience was good.

Christopher Longo

24 de feb. de 2015

I purchased a 2012 Ford Focus. To start the process, I sent an email to Scott who is the online sales person. Scott promptly got back to me with all requested information and I was able to get in quickly for a test drive. Scott allowed me freedom to actually drive the car on the test drive to see the true performance of the car. Following the test drive, Scott quickly hit into paperwork and before I knew it, I had a great offer for the car. I made my down payment and shortly after I was driving off the lot in my vehicle. I would 100% recommend Koerner Ford to anyone and Scott in particular. He kept the process easy going and was fun to work with.

Ronald Tracy

21 de feb. de 2015

We purchased an Escape. The srevice was excellent and the staff was very friendly and knowledgeable. I recommend Koerner to family and friends

Theresa Burns

20 de feb. de 2015

yes well a loaner car would have been great. will you ever have loaner cars?

Gary

19 de feb. de 2015

Koerner Ford was extremely helpful in securing the parts and making the necessary repairs on an exhaust system that seemed to fail prematurely (very low mileage) and was not covered by the extended warranty on my 2010 F-150. They also felt the failure was premature as they offered to share in the repair cost even though I had not asked for any compensation.

Bernadette Tomeny

18 de feb. de 2015

Service was good replaced my battery in my car under warranty (they were going to mail the paperwork to me but I never received it.

Jennifer

17 de feb. de 2015

I had to get tires due to getting a flat tire(because of road hazard). I had new tires and was up and running in no time!! Matt is a great service resource.

Victor

16 de feb. de 2015

F150 crew cab. Good service. Got me into truck was looking for and answered all questions.

David Wieland

16 de feb. de 2015

Took the car at my appointment time, provided a comfortable area to wait while my vehicle was being serviced, and returned my car in good condition in an acceptable amount of time.

Rick Keyes

16 de feb. de 2015

Purchasing my vehicle(s) from Koerner Ford is always an enjoyable experience. Straight forward discussions on price, finance/lease options, and no worries about being misled. Pricing is always competitive, and great inventory.

William Sheley

11 de feb. de 2015

I had sent my daughter to Koerner Ford to have the oil changed in our vehicle, she was a little nervous, she had never had the experience of having to do this before. she is 18, when she arrived there the service writer made her feel very welcome and at home she told me. So from a very protective father, a big thank you for doing that for my baby !! Also Mr. Killian is the man !! Actually the whole experience with Mr. Killian and your finance manager was great, these gentlemen went way above and beyond what I was expecting !! I will recommend as many people I know that are looking to buy a vehicle, to buy, or try Koerner Ford. Thank You so much, William Sheley

Diane Johnson

9 de feb. de 2015

The staff is ALWAYS helpful and friendly. That is why I keep on returning to purchase a vehicle and to have it serviced.

Frederick Hartung

9 de feb. de 2015

We always have great service and great customer service when evr we go to Koener Ford

Dennis Connor

4 de feb. de 2015

Work was done correctly and in less time than estimated.

John Hughes

3 de feb. de 2015

2015 escape. Staff was very committed to the customer

Harry Wallace

2 de feb. de 2015

The type of vehicle 2012 JEEP COMPASS SPORT your Salesperson Eric sold me was nice, friendly, explained everything to me & the rest of the staff treated me like family in which Eric went way beyond to get me in the Compass Sport he did a excellent job and yes I am trying my hardest to put the word out how Koerner Ford treat their customers. I checked the internet at other dealerships for the price of the Jeep I purchased from y'all & no other dealer was near your price. GREAT JOB & I am enjoying the jeep plus I purchased it at the right time (Snow Storm)

Katie Severance

29 de ene. de 2015

We purchased a 2014 F-150 Lariat that Dave Allsop not only helped us with our decision of what truck would work out best for us but then located the exact vehicle. He was incredibly easy to work with and very familiar with all of the different options and packages that we could choose from. Most importantly there was not back and forth haggling, Dave is a straight shooter and gave us a great deal right from the get go! We took delivery of the truck from Fred and he couldn't have been better in explaining all of different features and how to work them. I cannot imagine purchasing a Ford from any other place than Koerner Ford!Thank you!Jack and Katie Severance

Keith Lawton

27 de ene. de 2015

Everyone was very helpful, and Eric was great. He even came in on his day off to help me pick the right car for me.

Mark Villa

23 de ene. de 2015

Had another good experience with Koerner Ford!! Very nice outgoing people in the service department!

John Calley

15 de ene. de 2015

Quick turn around on warranty repair. Handled my repairs efficiently

Kimberly Leroy

15 de ene. de 2015

Service was performed to expectation. Will continue to have vehicle serviced at Koerner.

Alan Holmes

14 de ene. de 2015

We enjoyed the Koerner Ford experience so much the 1st time that we just bought our 2nd Ford from them.

Joseph Jacuk

14 de ene. de 2015

I went to just look at an F150 and ended up buying the only 2015 you had on the lot. Ty

Anthony Mckee-liquori

14 de ene. de 2015

Friendly and quick service. All you could ask for.

Valued Customer Frank Tartaglia, Inc

14 de ene. de 2015

I have always had great service and customer service when I used Koerner Ford> Everyone is courteous from the person that answers the phone to Matt in Service and to the parts guys and mechanics. If there is a problem I get a phone call to discuss. And the pricing is comparable to others in the same business. Take care Rich Mosley at Frank Tartaglia, Inc.

Lisa Begley

13 de ene. de 2015

All of the service staff were great! However, this was my second recall on this car already and each time I leave the service dept. I find more trouble with my bluetooth and I haven't seen more than 28 miles to the gallon since I left my last recall repair appointment and I leased a Hybrid. Does this seem odd?? Again, staff, great, car, not so great.

Rachel Sequin

12 de ene. de 2015

great job. and good service. was totally satisfied thank you.

Mary Grossman

12 de ene. de 2015

My vehicle was stolen and had to be replace. I neglected to notice that the new Explorer did not have a bike rack place to install my under number bike rack. I was headed from Park City , UT to CA after car was shipped from VA to Park City Utah. Went to place bike rack on vehicle for drive to Santa Barbara when I noticed no place to install rack from the under bumper. Yikes!!!!!!!! why did I not notice this before. I think it would be helpful to point out any feature that is notincluded in new vehicle. I did not have old vehicle sticker to compare to the new so never noticed it. We love our Ford dealership in Syracuse and would never think of buying any where else. Maybe I should have asked for identical vehicleor left my husband home.

Randal Place

10 de ene. de 2015

great service everything was great love the service and people

Donna Jones

7 de ene. de 2015

I wanted a brand new 2015 ford explorer, i told Tony what i wanted and i picked my car up later that day. Happy girl

Barbara Czarnecki

7 de ene. de 2015

Saleswoman Cheryl was very good - haven't driven the car enough to have an opinion - but it is definitely a lighter/smaller car than my Edge - it will take some getting used to. The only issue was that all of my tires had to have air-they only had 25 lbs - needed 36 according to the chart on the door. I wondered why the ride home felt bumpy - then I realized I was getting a low tire message. Driver's side door has to be slammed to be shut and I only got 19 mpg after I filled up. I love the style and I was happy with the sales team. I look forward to seeing how the service department is.

Steven Ciullo

6 de ene. de 2015

The service was very good and it was free due to an customer incentive program. Thank you!

Paula Drake

6 de ene. de 2015

I called for an appt. it was scheduled within the week. The car received a great oil change. The escape says "Thank You,"Paula Drake

Michael Dalton

2 de ene. de 2015

The service that we had was just fine up until the time I had to come and pick the car up!! When I went out to the car, the interior of the car had dirt and grease all over the seats!! That is not how I brought the car in there. I was shocked that they would allow me to even take the car with it being as dirty as it was. I went back in to tell them about it. They did have someone come and clean the seats but once everything was dried the next day, it still was not as clean as when I brought it to the shop!! Also, a pair of Ray Ban sunglasses had been in the car and when they were cleaning they must have sat on them or something, because now they are damaged too!!Not at all happy with any of this!!

Richard Wilson

2 de ene. de 2015

I leased my Explorer from Koerner Ford 3 years ago. When the lease was up I purchased the vehicle. Salesman Ben Raymond always takes good care of me and makes sure my expectations are met or exceeded.

Frederick Kilian

2 de ene. de 2015

Service was quick and the car was washed- very professional....

Frederick Hartung

1 de ene. de 2015

Leased a 2014 Edge. Only stopped in to get an oil change on our 2013 Escape, had 3 cups of coffee, talked with the great people at Koener Ford. We left singing the lease of the 2014 Edge. Now does that tell you about a great experience at Koener Ford?

Susannah

1 de ene. de 2015

I liked that you washed it for free after changing the oil.

Jeffrey Harrington

1 de ene. de 2015

My vehicle was inspected and washed, almost as soon as I entered the facility. The service department was courteous and ready for me at my scheduled appointment time, all work was completed and I was on my way inside of 45 minutes. Excellent all around...!!!

Kathleen Darcy

1 de ene. de 2015

Our experience purchasing our new car was excellent. Our salesman Eric Scanna was outstanding in every way

Robert Petragnani

30 de dic. de 2014

Excellent job done working on my car. Was completed in a timely manner.

Stephen Chalone

29 de dic. de 2014

We always have great service at Koerner Ford! Their staff is friendly and very helpful.

Joseph Crisafulli

24 de dic. de 2014

2014 f150 supercab service great and people great

David Janack

24 de dic. de 2014

I bought my 2013 F-150 last January and have been very satisfied with the service team at Koerner Ford in Syracuse. The staff, and especially my dealer David Allsop, have been very professional and courteous both before and after the sale. I have recommended this dealership to friends and colleagues as well. A really great dealership!

James Stone

23 de dic. de 2014

Resolved a couple of minor issues with our 2014 Ford Escape. Ready to roll on vacation.

George Girod

23 de dic. de 2014

Our 2014 Escape only needed an inspection, but we trust you folks more than we do the smaller chains. As for your service, it has always been excellent, timely, your service writers friendly,honest,very helpful when we needed a rental; Whether it was our 2004 Explorer or my old 1999 Explorer your people were always spot on. Thank You. George and Trudy Girod

Kimberly Luckette

22 de dic. de 2014

service was fantastic! Eric Scanna was helpful, courteous, enthusiastic and super supportive and encouraging to me on my new purchase.I love my car!!!!!

David Hagenmayer

22 de dic. de 2014

My oil change appointment was on time, fast and the service assistant was courteous. The price was reasonable and my car was nice and clean after the complimentary wash.

Anthony Rebeor

19 de dic. de 2014

As usual on time and completely satisfied with service and staff.

Matthew Nappa

17 de dic. de 2014

CAR LEASE WENT GREAT. ERIC THE SALES PERSON WAS VERY HELPFUL START TO FINISH.

Valued Customer Charles Signs Inc

17 de dic. de 2014

Excellent service as always!! Definitely continue to refer friends! Outstanding dealership!!!!

Aimee Edwards

7 de dic. de 2014

The buying process was excellent utilizing my Costco membership.

Thomas Okoniewski

6 de dic. de 2014

Great service, pleasant experience, sharp sales staff.

Maryann White

6 de dic. de 2014

We purchased a 2014 Ford Escape. Cheryl White did everything we would hope to accommodate our needs. We are extremely happy with our purchase. The service department has also been excellent to work with. We will definitely return and send friends and family to your dealership.

Peter Stewart

5 de dic. de 2014

The experience was very good.. The the sales staff got down to business quickly.They did not play games and gave me the best deal right off.I had tried to work with two other dealers first and had to walk away.I got the right car for the right money. THANK YOU.

Jaclyn Pierce

4 de dic. de 2014

Ben was wonderful he answered all our questions and the escape is exactly what I wanted.

Cindy Haskell

3 de dic. de 2014

I leased the 2014 Ford Focus,LOVE IT !!!! The service was awesome and I can't say enough about the Gentleman who helped me from beginning to end,it was a wonderful experience and I would definitly buy or lease here again.

Judith Muniak

3 de dic. de 2014

I was happy with the service, will go there again!

John Starkweather

2 de dic. de 2014

I have a 2011 Ford Explorer which developed problems with the heating system. Your (always good) service department got me an appointment the day after I called (I called in the afternoon), fixed it in a couple of hours, and didn't charge me a dime. What's not to be thrilled with? This is an important part of why you've been my dealership for twenty-seven years.Thanks again!

J Edward Mahoney

2 de dic. de 2014

I made and appointment to have my snow tires put on.I showed up on time with my tires (which I bought from Koerner) and asked about recall I got in mail. I went for breakfast, came back and work done, as usual.Recall doesn't appear to affect me but when part(s) come in,I will be notified. Thank yo

Rachel Sequin

1 de dic. de 2014

it was a great experience doing business with koerner ford. i have been buying cars there for over twenty years. keep up the good work.

Christopher Jasinski

30 de nov. de 2014

The service was excellent. Got me in the first thing in the morning and got the problem fixed.

Gene Gasowski

29 de nov. de 2014

F150 serviceService was excellentStaff was very informative and helpful.

Aat therateofd

23 de nov. de 2014

Rude and arrogant staff who do not seem to be interested in selling cars. Stay away from this run down dump..Lying weasels and a dishonest bunch..

Hanktd1847

23 de jul. de 2014

Old school dealer working hard to get as much of your money as possible. The place is kind of run down and a bit dirty. Not a very honest bunch here they did not even let me know about all of the incentives available when i was attempting to negotiate a purchase. I found out from another dealer about the additional cash back.

Valp84

27 de oct. de 2013

Scott was incredibly arrogant. As a matter of fact, everyone there was. I told them I could not buy without my husband and they were very pushy that I should buy anyway. To the point of lying to me saying I could buy the car, bring it home and if my husband didn't like it they would tear up the contract. Sorry boys...I'm not that stupid.

drh117

19 de jun. de 2013

I purchased my 2013 Ford Edge from Ben Raymond at Koerner Ford after having contacted another Ford Dealer. Be gave me the best deal and was very knowledgeable about the car and it's features. I would recommend Ben/Koerner Ford to any prospective buyers.

kylegoods

5 de jun. de 2013

Excellent customer service here, very friendly staff. Got the exact vehicle i wanted on the same day with every option i asked for and the color i requested. I could not be happier with my new car. Coming back here for my next one for sure.

rich34lee

2 de jun. de 2013

I bought a 2002 ford explorer from this dealership. It was clean and looked good.. but that is about it.. 2 days after I took delivery of the vehicle the engine light came on. I called the dealership and let them know. Due to my job I was not able to get it in right away. Well another week went by and I realized a annoying noise coming from the rear of the explorer.... come to. Find out the rear end was bad.... didn't even have it a month yet.... then I noticed several other things wrong with it that should have been taken care of before the vehicle was put out for sale. When I was able to get the vehicle in for repair. I was given a hard time and had to argue with the sales dept. Finally the rear end was taken care of , but the warranty I purchased took care of the cost when I believe the dealership should of. They tried to tell me that the dealership does not put a warranty on a vehicle over 100,000 miles. Which I believe the Nys lemon law states 30 days or 1000 miles which ever comes 1st. There are transmission problems with this vehicle and noise in the engine upon excelleration....which they said there was nothing there.... to top it off after they replaced the ring and pinion gears in the rear end they failed to tighten the filler plug which allowed gear oil to come out.. I caught it before it was too late.... so I must say beware of this dealer...

spc15

21 de may. de 2013

Dave Johns was an excellent employee to work with. He worked hard to make my first car purchase a memorable one. Every question I asked he was able to answer, and he was determined to find me the best deal. In fact, I drove out of the dealership with a Ford Fiesta SE instead of an S for approximately $400 more. I highly recommend him to both new and seasoned purchasers.

jenford

2 de may. de 2013

I always get a fair price and wonderful service. Joe Potocnak has the best customer service I have experienced. He speaks in language I understand and always is sympathetic to budgetary concerns. I have a 2008 Focus and replaced a 2003 Windstar with a 2013 Focus recently.

unicornbdk

1 de may. de 2013

I had to get my sway bar fixed that a another place told me about it but didn't tell me about anything else so I called and brought my colbat in and the told me that my brakes and rotters and my ball bearing need to be replace or I would be going to far so I told them to please replace them

follower2011

30 de abr. de 2013

Found what i was looking for with the help from Bryan. No nonsense and straight to the point which is what i appreciate when dealing with a sales person. I will enjoy my new Focus and will not only recommend the dealership to friends but with tell them to ask for Bryan. Thanks!!

motocrossgirl46

30 de abr. de 2013

I bought a Ford Fiesta from nuances and I was surprise with How nice he was. Bryan was very polite a helped me every step of the way. I would recommend him to anyone and the dealership. Thank you so much. Looking forward to do business again.

jlwsabres

30 de abr. de 2013

My Mustang is on the road only 8 months during the year. Joe remembers me and treats me like I'm a family friend!!! I appreciate that along with the feeling I am the only customer they have!

orion1022

29 de abr. de 2013

April 24th and again on the 29th, Joe handled both of my cars for service. Joe was courteous and professional in taking care of the service on my cars. I like Joe and feel that I can trust him. I was in and out on both occasions in less than one hour and very pleased with the quick service. Michael Couch

memere01

29 de abr. de 2013

I was in the market into buying a Ford while visiting in Syracuse and a neighbor of boyfriend told me that he had had a great experience with Koerner Ford dealership so I taught I would check them out. I was approached with a Sales person by the name of Bryan. Excellent personality and very knowledgeable of Ford vehicle . At that particular time I did not purchase but I will go back on my next visit and ask for Bryan. Excellent customer service.

jbuck0

28 de abr. de 2013

Very prompt and friendly service from Doc as always. Dropped my car off to get my oil changed and snow tires removed, was unable to get the usual car wash because their drains were being cleaned but I was told I could bring it back anytime to have it washed for free.

davidborthwick

27 de abr. de 2013

My lease was running out and I needed a vehicle that was easier for people to get in and out of. I didn't want to sacrifice mpg!! My friends knew exactly what I needed and I have leased a 2013 Escape. No longer do I have to help Sr. citizens out of my car :-) Thank You Cheryl and Dave!!!

mossotti

27 de abr. de 2013

I have purchased four vehicles at Koerner Ford and I have all of my service performed at the dealership. Everyone at Koerner is great and I've never had a bad experience there. Melissa Place and Dave Allsop (sales) are always very pleasant, helpful and easy to speak with. Getting an appointment for service is never a problem either. Joe Potocnak (service) assists me on a regular basis, getting me in and out for oil changes, inspections, etc.. He is great to work with. The staff is always busy there and you never see anyone just sitting around. I don't hesitate to recommend this dealership to anyone. They sell great products and provide excellent service.

dmjcamera

25 de abr. de 2013

I am always received and treated with a great deal of respect. Some companies do not 'hear' what a woman's concern is, Joe always hears what is being said and follows through on it.The Dealership is also wonderful to deal with in purchasing a car. This is at least the 3rd car I have purchased through the dealership.

eddar38

24 de abr. de 2013

Called ahead-Joe advised to bring car in Tues.Explained problem-smell intermitten, maybe brake hang up.Offered me a ride home, I waited in room and read newspaper.Joe advised me "caliper" hanging up, needs replacement.Joe told me it's covered by warranty. Also, originally I went inn to have snow tires off ,this was done also. As usual I am very happy with Koerner Ford and Joe is always a great Service Manager.I always buy my cars from Koerner and have my service work done there.

scannacrew

24 de abr. de 2013

The dealership is in desperate need of a makeover. However, the salesperson I bought my Ford Escape from, Bryan Gervais, was excellent. He was knowledgeable and thorough. And if he did not know the answer he found someone who did. Thanks again Bryan!

mjdavis52

22 de abr. de 2013

I have two cars that I regularly bring to Koerner for service and maintenance. I rely on Joe to take care of regular maintenance on the Escape and with my truck some not so regular maintenance. Joe has never failed to correct the problem first time. I have tried many service centers, Joe and Koerner rock!!!!!! Their number 1 in my book.

aisslyn49

22 de abr. de 2013

I,submitted the following information on the FORD survey:Joe Potocnak has been taking care of my '08 Escape since '09 & always gets me an appointment fast & takes great care of me. Al Perry does the best detail, gives me a ride if I need it & ALWAYS has a smile on his face. Joe referred me Cheryl White to discuss a new car. She is very well informed, made me feel at home, put me in the right vehicle immediately & answered ALL my quirky inquiries.GREAT TEAM!The team members I've worked with, Cheryl White-sales, Joe Potocnak-service, Allyn Perry-detailer, are the best! They are the friendliest bunch I've every had the pleasure to work with. They make me feel right at home, answer all my questions and take great care of me. Koerner is extremely lucky to have this group of people on their team. If it weren't for them, I might not be driving a new car.Cheryl White is very well informed. She showed me what I need to know to get started and feel comfortable driving off in my new car. She made it clear that I could come back ANYTIME to get more lessons on the intricacies of the SYNC/NAV system. She is so friendly and easy going, I feel like I've known her for years. GREAT EXPERIENCE!I can't think of anything I would change about the sales process. I had an appointment in the morning for an oil change, inspection & detail on my '08 & drove out in the afternoon with a new car. Cheryl White made the sales process fast, easy & uncomplicated. The only improvement I would recommend is sprucing up the physical appearance of the showroom, the service area & expecially the service waiting areaSincerely, Sandra Cannellos

rachelnetzband

20 de abr. de 2013

Joe Potocrak is the person I almost always deal with when I take my 2006 Ford Fusion to Koerner Ford of Syracuse. He always greets me by name, and is upfront about answering my questions about what is to be provided, and the time and cost expected. He is always courteous and exhibits the professionalism I expect from a well-known car dealer. I will continue to take my car to him for all types of services, and ask any questions I might have concerning my car.In particular, on my last visit, Joe had told me that a part that I needed would be in shortly. When that wasn't possible, he immediately called me to give me an update on when the part was expected. Furthermore, when the part was available, he called to schedule a time when itcould be installed. I trust his judgment and expertise.Rachel Netzband

adesanto19

18 de abr. de 2013

Joe has always been very friendly and helpful with regard to accommodating my car service appointments to fit my schedule. He is always explaining in detail the work needs to be done and giving advice when needed.

JohnChupeck

18 de abr. de 2013

I needed inspection and oil changes on three vehicles. I called Monday morning and was told to come right down. As soon as one was finished, we brought down the next one. We only had to keep one there overnight as it needed a maintenance package check and a transmission flush. Three vehicles in 2 days...wonderful. And it's not as if they were waiting around for customers, they were busy the whole time and managed to take care of me and the other customers that came to the desk. Joe Potocnak handled each case with grace and patience. I will surely return there for my next service appointment. And I love that they wash the vehicle before pick-up, too.

leocourcy

18 de abr. de 2013

car maintence calls for an expert in the field. not an easy bill to fill. that's why i am fortunate to have joe potocnak, who for eight years has been a tremendous asset of service. joe is more than meets the eye. his service is not casual or superficial, but complete and integral. his concern for me personally, so obvious, has and is a source of peace. lately, several occasions have required his expertise; i value his service. he has been present. a true friend at koerner ford.

jlynne1940

18 de abr. de 2013

I went to Koerner Ford looking to lease a Focus. Although the dealership was a little run down that quickly became second nature when I met Bryan Gervais. He greeted me with enthusiasm and seemed genuinely happy to help. He had a charming demeanor and a slight accent which was pleasant. We are purchasing our Focus in the fall and when we do, it will absolutely be from Bryan.

BNSODesigns

16 de abr. de 2013

Everytime I call to make my appointment, Joe remembers me and is extreamly friendly and proffessional. I drop my car off at 7:30am and it is done a couple of hours later. Again, Joe calls me to tell me its done. He always has a smile on his face. This service department is the best I have ever been to!

kcarter1

14 de abr. de 2013

The friendly staff at Koerner Ford made the experience of renewing our lease on our Explorer more stress-free and fun. They had the exact vehicle we were looking for at a price we were very happy with. We've been dealing with Mellissa Place for years but she was recently promoted. Cheryl White was very nice and friendly. She made us feel comfortable, more like part of the family, even joking around with my wife and me on our test drive. Amazing experience! Can't wait to pick up our new Explorer tomorrow!

bigdaddy1967

10 de abr. de 2013

Brian was very helpful when I was looking to buy a new Truck, he tried to get me the best deal he could get on a new truck, I would recomend Brian in any an all my future purchases..... Thank you

buster1922

10 de abr. de 2013

It was nice dealing with the dealership.Bryan was very helpful with everything great job, very informative and good work ethics. I will be coming back in the in future..

mikesweetman7

10 de abr. de 2013

Well, Bryan was very helpful, got to the point and did not mess around. Gave strait answers, got me the information I needed with out playing games with me. My time was not wasted and I would be glad to send anyone in.

Jcvogels

9 de abr. de 2013

Our purchasing experience excellent. Dave was friendly and helpful. Dave made our purchase stress free. The process was straight forward and easy. We left extremely happy and satisfied.

richisome

8 de abr. de 2013

Working with Joe is always a pleasure. I was in-and-out in record time. Plus the free car wash after a long, snowy Syracuse winter is an added plus!

Belle25749

7 de abr. de 2013

very happy with my experiance at Koerner Ford of Syracuse, and extreamly happy with my sales woman Cheryl White. She was very helpful and professional with helping me decided what car to purchase. and i just love the deision i made with my FORD EDGE, it's a great vehicle. I recommend Cheryl to all my family & friends.

mikepreston

6 de abr. de 2013

Cheryl was great !!! I bought my F 150 from her and my parents bought a new Ford Taurus. I will continue buying vehicles from her.

KillerB215

5 de abr. de 2013

We were treated with respect the minute we walked in the door. Cheryl was not pushy when we first contacted her about a month before we bought our car. Once we came in to buy the car, the negotiation went smoothly and didn't take hours. I was pleased with how quickly they took care of a few little after the sale items. When we are in the car market again, provided Ford is making something we are attracted to, we'll be going right back here.

eleonorap

5 de abr. de 2013

I have moved from Italy to Syracuse last August. I was looking for a second hand car and I was aware of how difficult it could be if you do not know and trust the dealer. Ben Raymond not only was able to give me the perfect car for my needs and at a reasonable price but made me feeling perfectly comfortable and safe by giving me all information and assistance that I needed (with never-ending patience). I am now having a problem with the car and I had experience with the technical staff: they are all extremely competent, efficient and friendly. I feel like at home here, I will certainly buy my next car here and follow blindly Ben's advice. I recommend to anybody this dealer

timnorth

23 de mar. de 2013

Ben delivered and explained the truck like a pro. Very helpful and accommodating. Worked around my busy schedule. Delivered it to me exactly when promised.Melissa was super helpful and got me a better loan rate than expected so instead of leasing I purchased the vehicle. Also worked hard to get me the car I wanted out of state and have it delivered to me without even stopping buy the dealership to make that happen. Very helpful!

greg99

14 de mar. de 2013

They're a friendly , no pressure delarship to do business with. Met all my needs and then some. Ben Raymond was knowledgeable on the vehicle I selected and provided thorough instructions on the operations of features included .

legallady

13 de mar. de 2013

I entered query on-line and Eric Scanna promptly responded last year. I was interested in a particular Ford but he explained the reasoning why I would be better suited in a different model as I am very tall! There was a 2012 Ford Fusion on the floor our family fell in love with but thought we could not afford it. Suprisingly, we could! I had been driving various Hondas for a year and Eric's kindness and guidance were tremendous help in our decision. The finance woman came over and was able to provide us with an additional discount. I receive 26mpg City and on our first trip to Lancaster, PA, we received a whopping 32! I have the Boardeaux Red and it shimmers. It had all the bells and whistles and to this day, people tell me what a beautiful car it is! I would HIGHLY recommend Eric Scanna-you won't be disappointed!

marcus5

12 de mar. de 2013

Ben did everything he could to let me know about every cost saving thing out there, things I was not aware of. He got my special order in and got the car delivered ahead of schedule. Picking the car up was easy and all the paperwork was done in about a half an hour. The old car I had had some rattles and he diagnosed that problem in 1 minute. Another dealer could not find the cause after 5 visits to the shop.

mziobrow

6 de mar. de 2013

My sales representative, Ben Raymond, was very helpful, knowledgeable and provided great customer service. He took the extra time to answer all of my questions. He was very accommodating and flexible and was willing to meet with me on his day off.

Kris.bateman

28 de feb. de 2013

Stopped by to have my 2009 Ford Flex looked at. The service Rep got my vehicle right in. Offer me coffee and showed me to the waiting room. Everyone was very professional and polite.

ivory

28 de feb. de 2013

I was comparing fords against chevys and toyota, and cheryl explained the benefits of the ford escape over the comparablecompitition. After a lengthy test drive in the new escape, Koerner ford and Cheryl were able to meet my desired payment, by offering more for my trade than chevy or toyota. Before leaving with my new escape, I was introduced to the sales manager, and service manager, and felt koerner ford was a friendly and professional place to do business. I made a good choice, thanks to Cheryl, and I love my new escape.

Spazola1

27 de feb. de 2013

I walked into KOERNER ford and was greeted by Brian Gervais, immediately with a handshake an an introduction. Brian was informative about the vehicle that I was interested in and showed me one on the lot. We drove a Fusion around the area and I fell in love with the vehicle. Brian was respectful and did not use pressure tactics to proceed to sell or lease me a vehicle. That's what I liked most about Brian. The other people at Koener Ford were also friendly and looked like they enjoyed working at Koerner Ford.I especially liked the fact that my time was not being waisted on the sales tactics that are crass and time consuming by Koerner Ford while dealing with Brian. Pressure tactics turn customers off and make them irritated to a boiling point. That's what I encountered at various other dealerships, which upset me tremendously.So be proud of Brian Gervais, he should be commended for his fine sale to me.Thank youJoAnn Bigness

philinthecuse

27 de feb. de 2013

It was, on the whole, a great experience. There was no initial intention to lease a car at this moment, but Cheryl did a terrific job pointing out why doing so now was the best possible deal I could get, and though skeptical at first, I eventually agreed and discovered that it does get rid of a lot of headaches down the road. I got a chance to test-drive the actual car I purchased (don't know if that's always done), and found it wonderful. Though it all happened so quickly, it still is quite satisfying, and for that I credit Cheryl and everyone at Koerner who, since I first leased a Ford in 2010, has made me feel like part of a special family.

Gamo2000

27 de feb. de 2013

I had a wonderful experience buying my new car, Cheryl was a great sales person, very knowledgeable and great personality. I came back because of her. I will send everyone I know who is in the market for a vehicle to her, and we will be back in the spring to buy a new truck from her as well. She is by far the best sales person that I have delt with.

agedalk

19 de feb. de 2013

I just purchased my third Ford Escape from the Koerner Ford Dealership. Each time I have purchased a car from Koerner, I have always received personal attention from Dave Allsop. He is very friendly and knowledgeable about the vehicles he sells. We had Cheryl White as our sales person, she was extremely helpful, and knowlegeable about the car we purchased. She left no stone unturned when selling us our new car. Overall, I had a great experience working with the staff at Koerner Ford, and so far am very pleased with my new Ford Escape.

bobdonnahuc

13 de feb. de 2013

Dave has always been friendly & dealing with him has been a pleasure.For the past (25) years I feel he has been honest & fair with me regarding my leasing agreements. I have no doubt that I will continue todo business with Dave in the future.

perk0610

13 de feb. de 2013

I have been buying Ford cars and trucks from Koerner Ford since 1986. There sales and service have always treated me great. Dave Allsop has been my sales person for a great portion of the time I have been dealing with Koerner. Dave has all ways treated me with great respect and integrety. He has become a friend to my wife and I, we wouldn't buy a new vehicle any where else.

Skantruck

13 de feb. de 2013

I've purchased at least 5 vehicles from Koerner and have referred friends and family. Sales and service is outstanding. Pricing is always competitive. Sales personnel followed up well after the time of sale to make sure I was satisfied with the vehicles purchased. Sales also followed up to ensure that regularly scheduled service was handled to my satisfaction. Service department performs the service in a timely fashion, and calls prior to performing any significant repair so there are no surprises when picking up the vehicle. Too bad more dealerships don't understand that communication is key. Koerner gets it.

RickKeyes

12 de feb. de 2013

I would highly recommend this dealership. It is hard to find a dealer that cares as much after the sale as they do conducting one. I cannot remember the last time I have had a call back from a manager and sales pro asking if everything is OK and to call them personally if I need anything in the way or warranty, or service, or dissatisfied in any way.

2013f250

11 de feb. de 2013

We have been a customer of Koerner Ford and have purchased many vehicles. We have dealt with dave in almost every pirchase. We have established a confidence and trust with Dave and all the employees at Koerner Ford. Whenever we have any question or need for assistance, dave is right there with a smile and an easy understanable rsolution. Dave goes way out of way to make sure all customers are satidfied, not just the ones he personnally delat with. dave is a major strength to Koerner Ford and why customers keep coming back. Our first purchase from Koerner Ford was for a 1973 Ford pick-up. Dave was not there of course but it's people like that that kept us a solid customer.Thanks Dave..Fred & Marilyn Hartung

robmorey

11 de feb. de 2013

Dave has been awesome. He always gives us so much helpful information about the vehicles we purchase, as well as giving us a terrific price. No games, just old fashioned, quality salesmanship, emphasizing customer care first and foremost. Absolutely the best car person we've ever encountered. We continue to reccommend him to our family and friends. What better testimony to Dave's stellar work ethic is there than that? Kudos to Dave Allsop!

chezcatzz

11 de feb. de 2013

I have purchased/leased 8 cars/trucks over 20 years at Koerner Ford. I have found Dave Allsop to be honest, helpful, always available and has solved several problems for me. In fact when Don's Ford of Utica, N.Y. refused to help me with a vehicle they sold me, I turned to Dave and he fixed Don's ford problem. I will NEVER deal with Don's Ford again. I will only deal with Dave at Koerners. He exemplifies what a true salesman should be. Dave wants a customer for life, not just a sale.

Philamaine Schaefer

15 de nov. de 2012

Whenever I call for service I get in right away and the car is always fixed right. My car has 117,000 miles on it and all the service has been done at Koerner. They never recommend anything that isn't needed. I trust them to fix it right the first time.

joseph6162

25 de oct. de 2012

joe is very knowledgable of the ford product he services and very courteous to the customer. he manages the scheduling of appointments in a timely manner

inverness55

10 de oct. de 2012

Joe is, by far, one of the best Service Advisors I have ever worked with. He knows customers by name and is always super friendly. I have met Service people who talk down to women but Joe is always willing to listen and get you the service that you need. I keep coming back to Koerner Ford because of the Service Department. The price is never outrageous and the work is done right the first time. Keep up the good work, Koerner Ford, and you just might want to give Joe a raise. He is that good!

kirt spurchise

30 de sep. de 2012

joe potocnak in the service dept always does a great job in fitting me in to have my routine maitence done on my vehicle,dealership also does a great job of reminding me when i need to bring the vehicle in for it,s routine maitence,also purchased my 2011 ford focus from this particular dealership...

richisome

25 de sep. de 2012

Joe is always a pleasure to work with. He's friendly, professional, and always willing to go the extra mile. Joe will even help with Ford rebates! As I approach the ripe old age of 60, I've had the opportunity to deal with lots of dealer service advisors over the years. To put it simply, Joe's the best!

Silver Streak

22 de sep. de 2012

Everyone at Koerner has been very helpful with service and purchase of a new vehicle.They know I spend alot of time on the road and make sure I am safe while traveling. It is a very reasuring feeling.

Kris.bateman

22 de sep. de 2012

The people at Koerner Ford have been taking care of my family for years now. When my vehicles need maintenance or service I feel like they are always there for me. The people are always great to work with. The service department always does a great job. A also when buying my wife a new to her Flex, the sales team, worked with me on all my needs. Great Job

leb1979

20 de sep. de 2012

Joe has been taking care of my car since 2009 when the dealership I purchased it from closed. You hear horror stories in the news of people getting ripped off by service providers, but Joe and the Koerner team are not like those places at all. I trust Joe with my car and I fully believethat Joe is one of the most honest and reliable people you will ever meet. He has always been straightforward with me in regards to what is needed, has never tried to take advantage of my lack of knowledge, and goes above and beyond to provide excellent customer service. I always recommend Koerner. Thanks Joe!

alstow

16 de sep. de 2012

I love the service department! Joe always takes care of my car - knows what is needed to be done (even if my description isn't very clear) - at a reasonable cost. I leave knowing that my car is in tip-top shape. I never have to call back to complain that something is wrong. This is very reassuring to me.

joandiane

12 de sep. de 2012

I have dealth with this dealership for at least 10 years now and I have never been dissatisfied. I have taken a couple of friends there to xx out a new car, on purchased a car, the other still has not purchased anything.

kgd6654

12 de sep. de 2012

We have used Koerner Ford for 20 yrs. We have always recieved outstanding service. Joe Potocnak has always been incredible. Joe treats customers with respect and courtesy. I will continue to buy our cars only from Koerner Ford.

Dmeixner

12 de sep. de 2012

Joe is great to deal with for service! He goes the extra mile to make you aware of whatever you need to know regarding te proper care of your vehicle. Entire parts department is excellent! Great dealership!

nlarocca

12 de abr. de 2012

Very knowledgeable and friendly. Eric went out of his way to make the deal. Price was better than other dealerships I dealt with. They went over all the facts and figures and the deal was accomplished in about an hour. Having someone like Eric taking care of my deal made an enormous impact on me buying my Escape.Eric is a good man and took the time to explain the ins and outs of my new vehicle. The Sync System is amazing. My compliments to Ford and having a salesman with Eric's knowledge and attitude on board is a huge asset to your dealership. Besides loving the vehicle and the 0% for 5 years and all the above, Eric was a big reason that I purchased a new Escape at Koerner Ford.Thank you Eric...

winterphone33

13 de nov. de 2009

I am very pleased with my experience at this dealership. As a college student buying a car for the first time, I would immediately assume salespeople would want to take advantage of me. I found this not to be the case. They were warm and helpful and help me understand my options. I would certainly be back to look at another Ford at this dealership in the future.