Wahoo For Life

26 de sep. de 2016

Everyone I met at Koons Baltimore Ford was extremely nice, courteous and helpful and made the entire purchase experience very easy. Everything I asked for ahead of arriving was done (vehicle cleaned up and ready to test drive, paperwork ready to be signed, etc...). I have never had a purchase experience where I was in and out of a dealership in under 2 hours and for that I was very grateful. They have a great group of people at Koons Baltimore Ford and I will not hesitate to drive the 4.5 hours from my home to this dealership to buy another vehicle in the future. I also want to give special thanks to Ahmed Baroud (Sales) and Harry Singh (Finance) for their great hospitality and professionalism. They made the entire purchase experience quick, easy and painless.

Ella love jones

22 de sep. de 2016

I gave a high rate because it was really a great opportunity to meet a salesman like Pete Dixon.Let me tell you I did not go looking to buy a car. I was just going to check out some cars for the future. One day I decided to go to Koons Ford on Security blvd to look at a car that really caught my eye everytime I pass Koons Ford at Security blvd.So I go there yo look at the car but it was a later model, while looking at the car a salesman came to me. This just wasn't any salesman he was the salesman. He introduced himself as Pete Dixon.Pete was so professional cool and down to the point about everything that I asked about any car on that lot. Let any other salesmen he didn't push me into trying to buy ad I would say junk. Me being a woman some roost salesmen thank they can get over on a woman causing her to buy anything.But no Pete wasn't that type of salesman. Pete was professional and excellent listener and had excellent communication skills (which some salesmen don't have). This would be the best man to go to, I did walk out with the car of my choice. The paper work was quick and easy and my service there was excellent from all the employee I meet while being service. CHEERS GO TO PETE DIXON.

Morris

19 de sep. de 2016

I picked up a fiesta from koons Ford in Baltimore and I hhave to say it was painless. We came in and were immediately greeted by Tim who helped us make up out mind on the vehicle, he explained all of the features in detail and was super professional and knowledgeable. Harry our finance manager walked us through the benefit of maintenance plans and warranties and really shows the value in them. We will definitely come back again!!!!

dprice517

15 de sep. de 2016

I search for weeks to find a Jeep Wrangler within my budget only to find that the quoted internet prices had hidden fees and dealer options that i did not ask for nor wanted.I went to Koons Ford to look at a Jeep and 45 minutes later i was signing papers on a deal that was below the budget i set for myself.My sales consultant Ahmed Baroud was excellent!He was knowledgeable, very attentive to my needs and respectful.I got just what i wanted and at a great price.THANK YOU SO MUCH! I WILL TOTALLY SHOP WITH KOON'S AGAIN!

Bill A.

12 de sep. de 2016

I was looking locally in the Pittsburgh area and with in a 500 mile radius for a new F250. Unfortunately many of the local sales people seemed to not really make an effort to complete a sale. I assured them I was going to purchase a truck with in the week? I found Koons ford on the internet and contacted them about a new 2016 F250. Scott Holt took the time to answer all my questions over a period of a couple days as I was trying to finalize my decision of what truck and where I was going to make my purchase. He was extremely professional and responsive even when he was attending to other potential sales. I was very comfortable driving over 275 miles to make my purchase with Koons ford after working with Scott. Everyone at the dealership was very helpful in completing the sale, also making sure my Enterprise rental car was picked up in a timely manor. I would highly recommend them to anyone looking for a great deal and trustworthy staff to work with

Joshsmith

7 de sep. de 2016

Beautiful dealership, huge selection, keith schopman was one of the best salesman i have ever dealt with. Very friendly and a sincerely good guy. Highly recommend, he will work for you

MaryU

3 de sep. de 2016

Both Tim Robertson and Steve the manager were amazing. Super trustworthy. Talked me throw every step. Showed me car guru and other sites showing that I got a great deal. The wow price was real, not just adding rebates and incentives that I didn't qualify for. I really felt like theyou cared and that they wanted me to leave happy.Loved this experience. Took all the horror stories and stress of buying a car away.

MissAvery

27 de ago. de 2016

Pete my main man waited a wk for me to return before I could purchase my car. He was very patient and friendly. We talked and even texted until I was finally able to get my new car. Mark found a company that would finance me and the financial department made the process easy. I had a very pleasant experience and would recommend Koons Ford to anyone. Thanks Pete, I love my car!

nicola mcdougal

24 de ago. de 2016

I set up the purchase of my new Fiesta from overseas and it was so easy. Ahmed was a joy to work with. I just told him what I wanted and when I would be back in the country. He even picked me up from my hotel and took me to the dealership to finish the deal. Within a couple of hours, I was on the road with exactly what I had asked for. You cannot do better if you want a new Ford! And ask for Ahmed.

ourscl

17 de ago. de 2016

Never dreamed that we would purchase 3 new cars in less than 2 months. The WOW price and the ability and willingness to find the exact vehicle that you are looking for make Pete Dixon an outstanding sales person to deal with. He is very professional, helpful and takes the time to look for exactly what you want in a car. Pete's pleasant personality and no pressure attitude makes car buying a pleasant experience, and I never thought I would feel that way about buying a car. My two son's and husband are thrilled with their purchases. I would highly recommend purchasing a vehicle from Koons and I would highly recommend Pete. I can guarantee that my next car purchase will be at Koons and I will be looking for Pete!

Sthomas

12 de ago. de 2016

I wanted to share my great experience at the Koons Ford located on Security Blvd. I just recently moved in the area and I was leaving out of Weis market when I noticed my tire was low and my tire light was on. I instantly panic and saw the Koons dealership. I went over to see if I could get my vehicle checked out. As soon as I pulled up I was immediately greeted by a member of your team by the name of Jay. He asked how could he be of assistance to me, initially I was happy about his professional demeanor as well as he was excited to help me. I told him my tire light was on and it appears my tire was a little low. I asked him did I have to schedule an appointment or wait to have my air pressured check and he smiled and said "not only don't you have to wait but you don't even have to step out of the car" he said just pull right up and I will check them right here for you and if one might be significantly lower than the others then I will have it checked out for you, I was impressed. Once he checked and put air into my tires he said that all of them were shy of 2 to 3 pounds so I topped them off and handed me his card and said thanks for coming to visit us at Koons Ford and please come to see us again because I want our dealership to be the ones to service your car from this day on with that smile. I said to myself that young well-mannered man just convince me that this will be my new car dealership home.. And I was able to make it home before my ice cream melted..Thank you Jay!!!!!

Out of State Buyer

11 de ago. de 2016

Was a little nervious flying in site unseen, but Derek was great to work with. He was open and honest about minor blemishes in the truck....even took a video for me to point out areas of concern. The truck was in mint condition....better than expected. Great experience!Thanks Derek!

wildcatv2

10 de ago. de 2016

So this is a late review but, I called late Thursday (6/23) about a car. The sales person not only answered all my questions but held the car for me until i could pick it up on Saturday. Apparently Ahmed had put the keys of the car in his desk. That's awesome! Never had a sales person hold a car for me! And I was in and out in no time taking my car home.

wpj

6 de ago. de 2016

This is my 4th new vehicle from Koons Ford. That fact alone indicates my continuing satisfaction with Koons Ford's services AND products. There is a very serious effort on the part of every employee to be welcoming, courteous, accurate, and responsive to customers. I was very happy with both the service rep. Melvin and the finance officer Harry. I'm looking forward to my 5th new Ford sometime in the future.By the way, I have also had excellent experiences with the Service Department, which has serviced all of my Fords.Dele

Marvin E. Thrower

6 de ago. de 2016

I had a no start problem on my 2016 Explorer that I had for 1 week I call after getting it started and was told to bring it in, service department to me right in and quickly diagnosed, the battery was replaced and I was on my way, quick and easy service !

Exploder

5 de ago. de 2016

Met with Carla first thing Tuesday morning (0700). She explained what the charges would be for an oil change, tire rotation and checkup. I explained to her that I had another engagement at 9:00 and she said that it would not be a problem. At 8:10 I was out the door and on my way. GREAT service.

Marvin E. Thrower

4 de ago. de 2016

My wife and I felt comfortable, no hassle straight to the point service from the staff that would make you laugh and smile and feel at home !

mratta

4 de ago. de 2016

Koons did not have my vehicle on the lot, however Ahmed Baroud and Mark Rogers located the specific Explorer I was looking for. While many other local dealerships had the exact vehicle, they were unwilling to quickly negotiate even though I specifically explained my deadline. Mark and Ahmed communicated with me often and without the salesy nonsense. In addition, Sam Boodhoo in Finance was friendly and efficient with my time. This is my 2nd car purchase at Koons Ford Baltimore. I highly recommend them.

HENRIETTA ALEXIS

3 de ago. de 2016

I hope time is not of the essence, because of what I have to say.. first let me start by saying that I had to reschedule my appointment, I thought I was going to get the run-around.. nope, the young lady kindly rescheduled my appointment with no problem and also set me up for the shuttle service. At first I thought okay, I'm going to have to wait around and be late for work. No, that did not happen I was greeted by Jay, that took my info, and he presented the driver, I forgot his name but he was so professional, he opened the door and drove me to my destination with door-to door service. However, while we were on the way, I received a call from Jay, he advised me that I had a recall on my vehicle and if I wanted to get the repair done while my car was at the shop ( who does that!!) I gave my permission and was advised that I would be eligible for a rental if needed (what wonderful service), but I didn't need a rental. Jay called me back sooner than expected and told me the repairs were done and if I needed a shuttle to pick me up he would arrange. (totally awesome). I told him I would call him back to let him know if I need the shuttle service. I forgot to call him and verified with Koons service department to make sure the car was ready, I spoke to Mary, she said it was, so I went to pick up my car. The service department (Mary) took care of me right-away and appreciated how valuable my time was. When I got back to my office guess what......Jay called me to see if I still needed a shuttle and to make sure I was satisfied. I am just blown away by the service I have received today 08.02.16, if I could I would give them stars to the moon and back. Thank you Koons Baltimore Ford, I appreciate your outstanding service. And a Big Shout out to Jay!!!!!!

Greenbandit44

3 de ago. de 2016

Koons Ford of Baltimore Rocks!!! Derrick and the team found me EXACTLY what I wanted. SOOOOOO VERY HAPPY!!!! Happy Dance!!!! Will recommend Koons to everyone!!!!!! Koons Rocks!!!!

Alizar

30 de jul. de 2016

Tim was great. Had exactly what I wanted in mind. He went straight to a great price and I was out of there quick! Thanks!

Michelle Johnson

27 de jul. de 2016

Jacob was great at fitting me right in, having someone diagnose the problem and communicated with me what was wrong, what was needed and a rough cost.Ken Dillon handled the billing of my repair order - as I am an employee and was great!

amsmitty91

25 de jul. de 2016

We had an issue with our service at this dealer and Jay helped fix our problem with a flat tire. I would like to thank him for getting in contact with us to reconcile the situation

Bhayden112

11 de jul. de 2016

Ahmed was the MOST helpful individual I have ever encountered while buying something. Buying my first car was a very important task and working with him made things easy. He was extremely kind and cared very much about giving me the best car for my money. I definitely recommend him to anyone searching for a new or used vehicle.

Doe1234

9 de jul. de 2016

We bought our new 2016 Explorer Sport 3 weeks ago and were impressed not only with the vehicle but also with the dealership and staff. We agreed on a terrific price before traveling 2 hours for delivery on the following day. Sales associate Scott Holt had the vehicle all prepped, gassed and ready to go, and it was even his day off. Thank you Scott. In a short time, we were on the return trip home. He also got my military discount quickly approved.

certel

6 de jul. de 2016

Derek Lewis was extremely courteous and professional. He made our car buying experience a very pleasurable one. We would recommend Derek Lewis and Koon's Ford to anyone wanting to purchase a new or pre-owned vehicle in the future...

HD Ford Fan

5 de jul. de 2016

This is the second car we've purchased from Koons Ford Baltimore. Our experience with our salesperson, Ji Kim, as well as Finance were very pleasant. Everything was straightforward and surprisingly efficient. We would recommend them highly and would certainly go back in the future.

ruthcallie murphydiggs

5 de jul. de 2016

my first experience dealing with koons i have purchased several ford vechiles .this dealership goes out of their way to make you comfortable and help you get a good rate you can afford the best dealership i have ever been to without a doubt i highly tecommend koons at security

shryl

3 de jul. de 2016

Koons Ford gave me excellent customer service. They treated me with respect and helped me pick a color that I wanted. They tried to made me comfortable with the process. I am very satisfied with my car.

earmiger

1 de jul. de 2016

New experience with this Dealer. My salesperson Danaj was 5 star. She picked up my vehicle from another Koons dealership in Silver Spring MD and it was ready for pickup the following day. She took time to explain every feature on the car and even offer to come to my home if needed for further explanation. I would buy from them in the future.

Eve1ed

26 de jun. de 2016

It's a shame that I had to take Koons to court to prove that they misdiagnosed my truck. Paid $800 for repair, brought back 2 more times for same problem for them to say on 3rd visit oh you actually need a transmission.. xxxx no give me my $800 back! They refused. Glad the judge agreed with me! Even after I won judgement, got a semi run around until I emailed next steps! Oh btw.. It turned out I didn't need a $3000 transmission. It was repaired for $460 (transmission hose) Another misdiagnosis! You would think the dealer would be better than a corner garage right? NOT!!

Reid Wilson

23 de jun. de 2016

Both are salesman (Josh) and the finance manager did a wonderful job getting me into the SUV that I wanted with the payment where I was happy with. Not to mention the food that we enjoyed while we were there.

Vpilius

14 de jun. de 2016

Just got my used 2012 Honda Civic Si today and I was extremely pleased with Derek's help. He was friendly, honest, and very helpful. Thanks again Derek!

connie dewind

11 de jun. de 2016

Danaj Edmond has to be one of the best sales professionals I'v ever dealt with in 40+ years of buying new Fords. I have bought here at Koons Baltimore before and they have stepped up there customer service since last time and that's just AWESOME. The process was very timely , courteous and customer focused. I am very impressed. Thank you Danaj and Koons. Wow.C DeWindUS Army retired

tbird21228

7 de jun. de 2016

Derek Lewis provided excellent service in selling me my new car. He was courteous and even provided a follow up to make sure I was enjoying my new car. KOONS FORD ROCK!

Leonard Dorsey

7 de jun. de 2016

I did not buy my vehicle from Koons but the service department treated me like family.Had safety recall, and they scheduled my appointment for the next day. I purchased my vehicle fromanother local dealer who informed me that i had to wait 10 days until they could correct a safety issue concerning my fuel tank. Thanks Koons!

LuzMendez

7 de jun. de 2016

Thanks for all your help you really help me and guide me to take the best deal and option!!!Thanks Alex and Harry+If you need help and find the best deal, you need go to Koons! ?????

Richnbaltimore

3 de jun. de 2016

I usually keep my cars between five and seven years. My last three cars I purchased at Carmax. However, due to an unsatisfactory Non-welcoming a local location, I went to Koons Ford of Baltimore from a coworker's recommendation. I researched the car online, and the next day received an email. I went to the store the following day, and was greeted by my car waiting near the show room . That was awesome! Derek Lewis was my salesman. I absolutely loved the car, and needed the weekend to think about it. No pressure from Koons. I went back two days later, and purchased the car. Everyone has been wonderful, from Derek, the financial advisor, down to the service center employees. I have never experienced this genuine outstanding customer service from an auto dealership. Highly recommend this store!

aminorerror929

23 de may. de 2016

I bought a brand new 2016 Ford Mustang Eco Boost Premium at Koons ford of baltimore. They had the best inventory and prices I could find online so even though the dealer was 2 hours from where I lived the drive was totally worth it. Everyone was friendly and it was a great car buying experience, not to mention I got an incredible deal. They even delivered the car to me in Philly for free! Can't recommend this dealership enough, highly recommended saved me thousands on my new car. Thanks!

oob-la-dee

15 de may. de 2016

For $2K, it was well worth flying to Baltimore's Koons Ford, and driving 8 hrs back home. My first ever, very pleasant experience at a dealership!My sales guy, Tim Robertson, was just super, and I was very happy with the finance manager, Sam.

Kenny669

2 de may. de 2016

Went to test drive a 2006 Colorado listed at $10,990. After ride was over, we were approached by the "used car manager" and informed that we could NOT buy this truck for this price, but for $11,990. After communicating with them several times earlier this week, we drove 75 miles in city traffic that took us 1 1/2 hours each way. What a waste of my time.

brothersgrayd

28 de abr. de 2016

The person was very attentive to my needs. I am looking at buying a second vehicle there for my teenager who is going away to school. Keep up the good work!

Anonymous1133

26 de abr. de 2016

Had the best experience in car buying at the Baltimore koons. Had to drive 3 hours to pick up the car. I was worried they might not agree on the same price or might sneak in some hidden charges I was unaware of. Very happy to see that the final amount was exactly we agreed on. All the staff is great and not too pushy about buying extras with the car. Overall, wonderful experience and would definitely this dealership to my friends.

Smills

22 de abr. de 2016

Excellent customer Servicewhere? Koons Ford Security Blvd! After searching for an SUV at several dealerships, my son finally went to Koons Ford atSecurity Blvd. James Moore/Finance Expert and Melvin Bagby/Best Car Rep offered outstanding customer service, professionalism, and a wealth of knowledge regarding SUV purchase! I definitely will be back for my SUV purchase and highly recommend others to purchase a new or used vehicle from Koons Ford atSecurity Blvd.

Joe W.

20 de abr. de 2016

Traveled 2 hours from NJ for the Koon's Ford WOW deal and it was worth the trip! Pleasant, knowledgeable staff. Christos our sales rep and James Moore in finance were easy to work with. Definitely would return.

ikaria123

15 de abr. de 2016

We just purchased another 2 Ford Transit for our business. The overall experience was easy process and good rates. We would recommend them! Thanks again Koons Ford

rvega

14 de abr. de 2016

I have purchased three vehicles from koons ford Baltimore. Scott Holt, Casey Groop, and Mark Rodgers always make sure that the client experience is honest, transparent, and pleasant. Best ford dealership in Maryland. Thank you for making my experience and time at the dealership a relaxing one.

iapage345

13 de abr. de 2016

We were helped through our experience by Reggie. He was very patient with us and made us feel okay even though we felt we were making this difficult because of our requirements to stay within a $300 - $350 payment limit. We got the WOW price of $4k less than the price on the vehicle. I didn't think, with my credit score, that I could get approved even for that price but the finance manager, Steve, managed it. He is great! We were able to get a practically brand new car with everything an actual new car gets and stay within our payment limits ($350/month). Very pleased.

monty

13 de abr. de 2016

Scott Holt was able to get me a good price for a trade-in and offered a reasonable purchase price for a new F-150. He was pleasant and professional to deal with and pointed out all the important features of the truck during and after the test drive.

Tina Lott

12 de abr. de 2016

We purchased a Ford Mustang from Derek at Koons Ford Baltimore and he was the nicest, hardest car dealer we have ever worked with. The team of financial people were wonderful. We will never go anywhere else to purchase a vehicle again.

SRC

11 de abr. de 2016

Honest, affordable, easy to work with. Excellent price. Agreed to match price from other dealer. The whole process was very easy from start to finish and did not take long.

slow50

5 de abr. de 2016

I purchased a F-150 Platinum last week from Mark Rodgers and Scott Holt. I found Mark's name on Dealerrater from another customer who drove from out of state to pickup a F-150. I emailed Mark, finalized the pricing with in an hour, and traveled 3 hrs from NJ to pickup the new truck. Once in the dealership, I was helped by Scott Holt who helped me finalize on a specific color, test drive the truck, and complete the finance application. Last, I worked with Steve Ageloff in the Finance department to finalize financing and purchase an extend warranty. Steve is a true professional and the best finance person I have ever interacted with. Overall a great team effort from Mark, Scott, and Steve!

Newbuyer

4 de abr. de 2016

The sevice was excellent and they made sure I was satisfied with my purchase. I got an unbelievable deal and would recommend anyone who needs a new car to go here.

Ex-man

2 de abr. de 2016

Up front and honest, and made the decision easier, very helpful in helping me make up my mind on what I wanted. showed me many options and was interested and helpful in what I wanted. Aimed to please.

nong

31 de mar. de 2016

It was a rough experience purchasing my 2007 BMW with Koons due to bad manager customer service and the service department. I was given a lot of run around and empty promises due to a check engine light and missing part. All this within less than a month of purchase. Needless to say that I had to take time off from work to make several visits from Silver Spring to Baltimore and other places to get my car fixed. Although I bought the highest tier warranty available, the service department wasn't knowledgable enough to solve the problem. Long story short, the only notable mention is Fred for working with him with the purchase and following everything up with me to help resolve my car issues. Thanks Fred.

Ronda

26 de mar. de 2016

Scott Holt was honest and upfront. I recieved a great price.So happy I went to Koons Ford of Baltimore. Finance department was friendly. Thanks for a easy transaction. Will definitely buy there again. Thanks Scott.

rwhitew

26 de mar. de 2016

Not very often can you buy a car and not leave feeling as though you were taken for a ride. At Koons Ford in Baltimore they treated me as an appreciated customer. I left feeling good about the deal and Pete Dixon was a major factor in that. I had been looking for my specific car for years and finally tried Koons Ford after having a Co worker talk so highly of the establishment. Because I lived in Delaware, my initial contact was over the internet, I explained what I was looking for and Pete got everything together. When I arrive, he had the car I was looking for, at no time did he try to sale something I never asked about. When we finished I walked away with the new car I wanted. And was actually comfortable with the purchase. Thanks Koon Ford for the car and Thank you Pete for the experience. A true professional.

watsoes

22 de mar. de 2016

Tried Koons as I was not happy with the quality of service and overbooking issues experienced at another dealer. Koons was great - everything went as smoothly as it could have and was all ready to go in about an hour. Will be coming back! Even the coffee was good!

RobbyeJ

22 de mar. de 2016

I had a great car buying experience at Koon's Ford. My salesperson, Danaj, was enthusiastic, friendly, and very helpful getting me comfortable with driving a new car after 15 years with my old one! I highly recommend Koon's Ford.

Ford Happy

19 de mar. de 2016

Had a great experience buying my new Ford Fusion. Everyone was very pleasant and professional. I left with the car I wanted at a price I was satisfied with.

KF

15 de mar. de 2016

Koons sold the car we were looking at and we were so disappointed as they did not have another one in stock. They located the car we wanted 4.5 hours away and sent someone the next day to pick it up. Casey G was awesome to work with.

rtpj109

10 de mar. de 2016

This was our second car from Koons. Fred was great. No pressure and got us in the exact car we wanted. Excellent purchase and happy with the entire experience.

sturg

9 de mar. de 2016

Derek was my salesman was very professional and attentive to my needs I am a small business owner and was in need of a dual purpose vehicle work/pleasure as I have to little ones . In a matter of days he called me with the sweetest Truck I have seen in a long time with super low miles at a great price . Then also had a very pleasant experience with James Moore also got me a great loan at a reasonable interest rate . JUST WANT TO GIVE KOONS FORD A HUGE SHOUT OUT FOR OUTSTANDING SERVICE AND IMPECCABLE CUSTOMER RELATIONS THANK YOU FOR A PLEASANT CAR BUYING EXPERIENCE. John W Sturgill

KaitCat

8 de mar. de 2016

Repeat buyer here- I purchased my first escape with Koons, and came back a second to purchase my explorer.. I knew exactly what I wanted (and also exactly what I didn't want). Abdul worked extremely hard to find a vehicle that suited my needs. Abdul went above and beyond to find the exact vehicle I wanted, and tolerated all million of my questions- He also worked with my after I purchased my vehicle to install my remote starter. I would highly recommend that you work with Abdul to purchase your vehicle. I will be back to purchase my third car with Abdul!

noclkaa

7 de mar. de 2016

I knew that I would be needing to buy a new car in 2016 by the time Spring would come. I had been seriously looking at the Ford Escape. However, on February 19, my car's transmission stopped working. So, I contacted my Sales Associate to let him know what happen to my car, and I needed to buy a new car today. Pete Dixon came to my house and and picked me up in the 2016 Escape I would buy. Everything went smoothly working with Pete. He made sure that I was happy with my purchase, showed me the basics about operating my new car, and made sure that everything went well with my financing. After everything was done, I told Pete that I would definitely be returning to buy another vehicle from him. Pete is an excellent Sales Associate with excellent customer service skills.

ElizabethT

7 de mar. de 2016

After looking for an F150 for a bit, i found exactly what I wanted at Koons. Mark and Melvin contacted me right away to confirm that Koons had the truck that I was looking for and let me know the price. They were very professional and helpful and I have my new truck! EZ Peezy, Lemon squeezy. I went to another Ford dealership initially that is close to my house but the service was AWFUL. No returned calls, no interest in selling me a truck. Koons had excellent service and follow up! Thanks Melvin!

Tinabee

6 de mar. de 2016

Went in and found what I wanted immediately and the staff worked to find me the best rates and price! Everyone very friendly!! Keeps me coming back to do business.

Ms NO BS

6 de mar. de 2016

I posted a previous entry giving 4 stars due to (in my opinion) a lack of professionalism from one of the employees. This review is strictly for the employee who deserve all 5 stars. Pete Dixon is what I consider to be one of the best in the business. One of the things I dread in life is purchasing a vehicle. I couldn't believe my enthusiasm during the process when working with Pete (twice now). He's always cool, no hard sell tactics, no pressure. He has made the car buying experience something I thought wasn't even close to being possible...so much so, we plan on purchasing a 3rd vehicle from Koons Baltimore and we'll definitely be using Pete. If no nonsense is what you want when working with a car salesman...Pete Dixon is the guy. I was Wow'd !

Hsingh7770

6 de mar. de 2016

Treated me good work was done in timely manner will recommend to my family members and friends .Kenny was very helpful and courteous and will recommend to him everybody

big man

5 de mar. de 2016

good svc, always. always on time, and quick lane as sad! price ok too. clean area to wait in. will tell all of my friends about koons ford svc dept.

Edward and Lada

4 de mar. de 2016

After shopping around for a new SUV, we checked out Koons website after watching their commercials for many years thinking they were to good to be true. We arrived at the dealership and walked around for a bit. Keith, whom we had been interacting with on the internet - came out and introduced himself. He already knew what we had him mind and show us their stock that fit our needs. All I can say is, WOW! What a deal we got on our new 2016 Escape. None of the other Ford dealers in the Baltimore area could come close to the Koons price! Plus, there was no pressure to purchase a vehicle that we were not interested in. Definitely recommend, See Keith, he won't waste your time.

Deanna Bohl

3 de mar. de 2016

The experience my husband and I had at Koons was amazing. When we arrived we met Verlyn. He introduced himself. We told him what we were looking for and just we're looking at the moment. He pointed us at the vehicles and let us go look on our own without hovering or being pushy. When we were ready he was ready to work with us. We gave him a few vehicles we were interested in and one we wanted to test drive. While on the test drive he ran numbers on all the vehicles so that we knew what we would be looking at when we returned and wouldn't have to sit and wait. We found our vehicle and he secured financing for us. After that we worked with Carol for financing and she is the nicest person ever. She made the process fast and we had a great conversation as well. There was somethings to be done to the vehicle after and Verlyn made sure that they were taken care of and just had to bring the vehicle back 2 days later. I would definately return to this dealership again. Everyone is amazing there and you can't beat the prices. We looked around at several dealerships and they beat them all..

wdjacsn

29 de feb. de 2016

I had a wonderful experience at Koons Ford Service. The pricing and estimate time for work completion was good. The service is always good. Thank you Koons !

Snowman56

28 de feb. de 2016

I purchased my first new car 2/27/16 from Koons Baltimore. Let me start by saying they are a top notch dealership. Starting from the facility to the people. Plus their inventory is far better than any other dealer around.Ji Kim was my sales person and he was very professional and made a nervous customer feel right at home and made the process virtually painless for me and i highly recommend anyone looking for a new Ford to ask for Ji specifically .The buying process was as smooth as can be and the prices are very competitive. I had a price in mind going in there and their "wow" price was below what i had researched.I went in there preapproved from my credit union with a great interest rate, however Samuel the finance manager when i went back there got me approved from Ford Credit with an even lower interest rate which also allowed me to get a $2000 rebate at the time.All in all, Koons Baltimore is the best. I was so nervous walking in there but by the end i had no worries and drove away in my 16' Focus St.

What the Truck

27 de feb. de 2016

I was looking to replace my 2002 Ford F-350 Dually. It was a Great truck, but for me it was overkill. I was looking for a 2010 F-150 with a long bed. I searched the web and saw many and drove many. All wanted a price way higher than I wanted to pay. The truck is going to be used to pull my motorcycle trailer and not driven every day. I can't take credit for finding Koons in Baltimore. That was my wife's find. She saw it and said it was a Great looking truck and priced well. I called and spoke to Derrick Lewis who from start to finish was nothing short of Great. I made a appointment to drive over from Reston, Va and meet wit him to see the truck. We all love it when a person has the answer and doesn't have to go find it. He was courteous his knowledge was great and he delivered as promised. I told him I'm sold on the truck but I'm married and in our house when buying cars it is a WE thing not a ME thing so he would have to convince us both. Well Derrick, Ray & Steve in finance were up for the challenge and now I have a Great Truck. I'm starting to like it more than my other car (Audi Q7 TDI w/euro sport pkge) I would buy from them again easily. Love that place with it's very cool owner Who fed us on the day we were there.

Slednutt

27 de feb. de 2016

Best dealer experience I ever had! I drove 4 hours to buy a vehicle from them, and I would do it again tomorrow! Danaj, my salesperson, was very professional and went out of her way to make sure my experience was top notch!

Friendly, courteous, professionals!

27 de feb. de 2016

My wife and I both agree we had a wonderful sales experience. We initially met with Derek Lewis who stood in the rain while holding an umbrella over my wife and I so that we would not get wet. Who does that these days? He was very knowledgeable and kept us in the loop through the whole process of service that our new "used" car was going through. We worked with Carol Walker for the financing portion of our experience and it was as if we were meeting with an old friend. She was very engaging and personable while maintaining professionalism. I will definitely recommend Koons Baltimore Ford to my family and friends and look there first for my future vehicle needs.

Protective Mom

20 de feb. de 2016

Shared the reasons for my purchase with the sales associate. She manage to find a car that will serve my daughter's preference and out budget! Thanks Danaj!

vrob2018

20 de feb. de 2016

My husband and I were searching for the perfect truck but we had a very tight budget. Tim Robertson really listened to what we wanted and needed in the truck. He looked tirelessly through inventory and called us when he had found it. And yes, it not only met but exceeded our expectations! The team put together a package that was practical and affordable!I would highly recommend Koons Ford of Baltimore. Definitely ask for Tim Robertson.

freebird

13 de feb. de 2016

I was looking at a used 2009 Black Chevy Colorado pick up truck on the Koons Ford lot. Upon looking it over I notice the seats would not adjust and the plastic radiator fan guard was broke. The plastic tabs holding it in place was busted. The car fax noted a minor front end accident but nothing about unfixed items. The salesman said they would fix these things. While I was sitting in the finance office, ready to seal the deal, I asked about the radiator fan guard. The manager came over saying he didn't know about this and would go look. I figured this to be a 5 hour >$500 repair. After a few different discussion and the manager running around for two hours, the manager said he was going to gorilla glue it together. I said this was not a professional repair. Will not be able to get it off if other work needs to be done later.This manager ran around for another hour then came back to me canceling the deal. He explained that this truck had a lot of traffic on it and he could not put any more money in to it or lower the price. I asked if he was going to glue it and pass it unknowingly to another person. He told me that was no longer my concern. Between all the jokingly conversation we had, during my four hour visit, and his final demeanor with his words "that is no longer your concern" I left with a strong impression this is exactly what he was going to do. I do not think this is good practice. A consumer comes to a dealer expecting to get good quality and not ripped off or shady repairs. I am hoping this is an act of a lower management person, and the upper management will find out and make it right. Other wise I would say stay away from this location. What other shady acts do they do, if they allow this. Pass the word. To round this review out, I would like to make sure I note the sales guy called me later. He wanted to know why I left. He was down ensuring the truck seats were being fixed. When I called him back, He did not know that the manager canceled the deal.He was told I left. This also leads me to believe that the manager is trying to hide the radiator issues and will not disclose this bad repair to the next person.

Best Experience Ever!

28 de ene. de 2016

We purchased a new truck from this dealership! The truck we originally went to look at was sold just before we arrived. We were amazed with their inventory and prices, that we were able to find another vehicle to purchase. We received Great Service and the Staff was friendly and professional. We Recommend everyone to look into this dealership for their next car or truck purchase, We know we will go back and help our daughter with her next purchase.

Pasha

19 de ene. de 2016

Me and my wife had a great experience buying a car at this dealership. Fred McGuire and Henry were very helpful. They helped us with all the paperwork and helped us to find a better deal. We couldn't ask for a better customer service. I would recommend this dealer to anyone.

Sharon

13 de ene. de 2016

The dealership as a whole was has a great staff. I was greeted in a professional manner and I didn't wait long for my sales guy. I would highly recommend this dealership to any single woman looking for a no hassle salesperson.

CLS

8 de ene. de 2016

My husband & I dealt with Jordan, and we couldn't be more pleased with the whole buying experience. He took the time to answer all of our questions, and we walked (more like drove!) away with a beautiful & brand new car that suits all of our needs. Tom was great in explaining our financial options, and Carol was a pleasure to work with in the finance office. We will be returning to Koons Baltimore Ford in a few years for a new lease!!

Duddy

8 de ene. de 2016

I worked with Pete Dixon on the purchase of a new truck. He was very helpful, patient and answered all my questions or passed me off to the right individual in the dealership to get the answer. He was very professional and took as much time as we needed to understand how to operate the vehicle before we left the lot. He is a real gem. The management including Mark Rogers and Tom Snyder were easily accessible when I had a specific question. Overall everyone I worked with at the dealership was upfront, transparent and very pleasant. I have never experienced this type of great service before and would definitely consider making the 3 1/2 hour drive again to purchase another vehicle because their prices are awesome.

MuzafarUmarov

4 de ene. de 2016

I had an excellent experience here. I found out about Koon's Ford Baltimore from the Mustang6G forum. I was planning to buy a Mustang and I started researching using the forum. There were a lot of people recommending this dealership. There were many who were out of state and travelled a long time to just buy a Mustang from here. So I contacted them and they got my order for a Mustang over the phone. I didn't have to drive in, because I live an hour away. The salesperson, Danaj, was very professional and helpful. In about 5 weeks I took the delivery of my Mustang and Danaj was very careful with my vehicle. I requested them not to touch or wash my car. No one drove my car except the truck driver who brought the car from the rail yard and the inspection mechanic. On the day of the delivery, everything was very smooth and easy. I was very prepared. I already had a preapproval for a loan. So picking up didn't take too long. When I picked up the car, it was raining and it was outside. So after few days I got to inspect the car fully and found a scratch. It looked like it happened while it was being transported from the plant to the dealership. When I brought the car in for them to check it out, they took care of it and gave me a loaner until the scratch is fixed. I am very pleased with this dealership. Dennis, the General Manager, is doing a great job by keeping this dealership as one of the best dealerships I have ever been to. If I need to buy a car again, I will be coming back here. 10/10 would shop again here

Nowafordman

24 de dic. de 2015

I've now bought my third vehicle from Koons Baltimore, because they understand real customer service. I can't say enough about Mark Rodgers, Ahmed Baroud and Carol Walker! Together they made my Wife's day and the same when they sold a vehicle to my Son and new Daughter-in-Law. My neighbor bought a F150 there as well and after visiting numerous dealership, he walked away knowing he got a real deal!

jamorr

9 de dic. de 2015

Derek was a great salesmen. He listened to us and got us we we needed. And it was not a long process that I was worried about.

Ruby GT

7 de dic. de 2015

I live in southern Ohio and found Koons Baltimore Ford through Ford's Build and Price website while working with some local dealers who were unwilling to honor Ford's pricing. I expanded my search of dealer inventory and found the exact car at Koons and their listed "Wow" price matched what I was expecting. Initially I was skeptical but Pete Dixon at Koons was extremely responsive and very thorough and professional and he confirmed the deal through phone calls, emails and texts. I took a day off work and drove almost 8 hours to pick up the car and was very happy with how quick and easy the sale went. They were well prepared for my arrival and all details remained the same. There were no surprises and it was almost as easy as picking up a rental car. I plan to buy another vehicle in a few years and have every expectation that I will be driving back to Baltimore to buy it from Koons.

tclasley

4 de dic. de 2015

Reviewed on Cars.com and Google. I don't feel like writing more, but if I am willing to write a review in three places, you know I am a happy customer. Koons Ford of Baltimore promised the best price and a painless process. I was relieved to find both parts true. Truly a great experience buying a car after weeks of a pretty frustrating process. I am glad there are dealers like this out there.

rag789

26 de nov. de 2015

Very good working with Tim Robertson to get a Fusion hybrid. Received from him all the information needed to make the correct choice for us. Would go back to him again if ever in the market again.

rlivez1

25 de nov. de 2015

I bought my first vehicle here and it was an amazing experience. I dealt with Joshua Oh and he was nothing less than great. I requested the vehicles WOW price and it was supplied within a timely manner. The trucks MSRP was 49k and the WOW price was 35,700, which is a significant discount for a brand new vehicle. After tax, freight, tags and titles, and x liner the final price was 40,800. That is a price that no other dealership was able to come close to. Financing was quick and easy and gave a low interest rate (4%). I would recommend anyone to go to this dealership when cross shopping Ford products.

Infuriated Mustang Buyer

22 de nov. de 2015

Came to an agreement on a Wow price on a V6 Mustang and finance rates. Everything was a pleasurable car buying experience with the salesman until I met with the financial officer and manager. Didn't appreciate him trying to rip me off by adding numbers back in to get back to MSRP and some not to mention jacking up the interest rates. Also manager got amnesia on agreed price and started screwing up the math and insulted my intellegence. I have never been so disappointed and infurated in my years of buying new or used cars. Needless to say the deal went south fast because of those two and I didn't sign anything.

cpan

2 de nov. de 2015

Our salesman Tavan and Finance Manager Samuel were great . They were very informative and were not pushy during our buying experience. It was a very relaxed and enjoyable atmosphere. I would recommend anyone buying a new vehicle to visit with Koons Ford. I will be returning to this dealership when I am ready to buy my next car.

Sivleone

31 de oct. de 2015

We just purchased our second vehicle from Koons Ford and the experience just as the first time was nothing but enjoyable. The staff is great and easy to deal with. They are attentive listen to your wants and needs and work with you in every aspect of the sale process. Couldn't ask for a better all around dealership experience.

P Geb

20 de oct. de 2015

Shopped a 2015 Mustang GT 50 year on line where I live in S-E Pa, then I expanded my search and ended up at Koons on Security Boulevard. Talked with sales manager Tom Snyder his bottom line was good so we drove to Baltimore and met Casey Groop our sales rep we ended up building the GT and ordered from the factory. Koons price was $1500. less then the best price that I was quoted in my area, the dealer in my area told me that he pays more for the GT then what I got it for.We then went back 6 months later and purchased a 2015 Focus SE, Casey and Tom are great people to deal with.P Geb

Sharon

19 de sep. de 2015

Great customer service and knowledgable service team. Visited with my salesman Scott Holt while waiting for my car. Go see Scott. Not only is he easy on the eyes, but he will take good care of you!

kennyg24

15 de sep. de 2015

I HIGHLY recommend this dealership. Our salesman Scott Holt was amazing! Our finance manger Samuel Boodhoo was the same! Our experience was smooth and relaxing. Job well done!!!

gmn

8 de sep. de 2015

I purchased a new Ford Edge from Koons Baltimore Ford this weekend and had a wonderful experience. My Sales Specialist Scott Holt, the Sales Manager Tom, and Finance Director Steve were all extremely helpful, knowledgeable, and professional. I couldn't be happier with my new vehicle and the customer service that I experienced at this dealership.

pbinetti18

27 de ago. de 2015

There was no hassling or pushiness. They were very helpful and accommodating. There pricing was the best around. Very good buying experience there. My overall experience there was excellent.

mde5606

20 de ago. de 2015

Service adviser was very courteous, extremely helpful in assessing required service, and provided excellent service along with follow-up to assure satisfied with the provided service.

stillluvmyoldcar

6 de ago. de 2015

I found a great deal online and they got me in and out in about 40 minutes with a rejection. I am just happy my daughter is happy and they are handling my concerns.

2015Escape

5 de ago. de 2015

I recently stopped at Koons Ford to look at new Ford Escapes. Scott Holt greeted me asking if he could be of any assistance. His relaxed and friendly demeanor was comforting, and he genuinely seemed to be interested in helping answer my questions (rather than being interested in simply making a sale). I had lots of questions, and Scott patiently answered them all. He showed me the exact car I wanted to see (Blue 2015 Ford Escape) and let me take it for a test drive. I liked the experience so much that I decided to buy the car that night, even though when I went in I was just planning on "window-shopping." My wife joined me later at the dealership and she continued to ask Scott questions. His patience was notable, and he remained friendly and relaxed throughout the entire transaction. He's a personable, amiable employee who seems genuinely interested in keeping customers satisfied. We couldn't be more happy with our new Ford Escape from Koons. We also feel we got an amazing deal on the car, as it ended up being several thousand dollars less than the MSRP. Koons' competitive pricing is notable. During the transaction, we also interacted with several other employees, including James (in the financing department), and everyone we dealt with at Koons was friendly and helpful. I have already recommended Koons to someone, and will continue to do so.

Ford Lover

29 de jul. de 2015

Everyone you encounter at this dealership is so friendly. Even the people I was not working with. I felt no pressure at anytime to make my purchase which made me more at ease looking around and I found what I loved. And the whole process was so quick. I remember past purchases taking forever to get out the door with my new car at other dealerships. I would highly recommend Koons Baltimore Ford to freinds and Family.

LarryLuv

28 de jul. de 2015

Today when I arrived almost an hour earlier that my scheduled appointment, I received immediate attention from Carrie. Less than one hour my tuck was ready...Incredible customer service. Highly recommended for skeptical newcomers! Service continues to be impeccable!

Joshr6428

21 de jul. de 2015

I recently had my truck in for service and had a very bad experience with the service team. I had been going there for years and this was the first time I had a bad one. But thanks to Kiesha she made everything perfect. She delivered what she promised and I will continue to have service work performed at the dealership. I also want to thank the detailed lady in the body shop. Her attention to detail was 2nd to none. I explained my situation to her and she made it her priority to make me happy. Unfortunately I forgot her name but I know she has been there for 10+ years. Please send her my thanks.

mox mama

13 de jul. de 2015

Great experience with Koons Ford as it was painlessly pleasant. My tech Brad Case fixed the problem and does not try to rip you off.

Dylans

12 de jul. de 2015

Prices were great! Staff was very friendly and I never felt like they were trying to sell me something I didn't want. I didn't feel pressured into anything and was able to take my time and make the right decision

LarryLuv

8 de jul. de 2015

Attentive, professional, and dynamic customer service provided by Carey Locklear, who continues to surpass my expectations and perhaps that of all of the customers he serves. Not only does he cares about the worked performed by mechanics , but offers professional guidance and suggestions on maintenance of the vehicle. More impressive is that he understands the needs of his clients and seek ways to accommodate them. Superior service; no complains!

123456

29 de jun. de 2015

We were recommended to Koon's Ford by a close family friend and were not disappointed. Thank you especially to the friendly and personable employee, Patty Hunkovic. We will certainly tell others about Koon's excellent customer service:)Thank you~ P. Smith

tellerrm5183

29 de jun. de 2015

Needed to have brake work done on my truck & was told about Koons. I dealt with Bruce & he was very knowledgeable & explained everything about the service in detail. The service was fast and decently priced! It was a little far from my house but I will definitely make the trip for future service needs.

Jeff_Neuhauser

28 de jun. de 2015

From the greeter at the door to the salesman to the finance man, everyone helped me out that day, immeasurably. Can't thank them enough.

Jerseygirl08861

24 de jun. de 2015

I have never had better customer service than I had from Kyle Armstrong! He was knowledgeable and friendly and I come back over and over again!

markh

24 de jun. de 2015

I would like to thank Casey Topper , Juanye & the other wonderful ladies at the cashier window. I am sorry that I did not get there names. They did an outstanding job. They made the experience wonderful. They really taken care of my F150. They gentlemen who cleaned my truck , I owe him a world of thanks & gratitude. They really taken the time & care for my vehicle.keep up the wonderful job.Happy customer

SLT13

20 de jun. de 2015

My husband and I purchased a 2011 Ford Escape from Mark about 3 years ago and a 2014 Ford Focus last year. Recently, we decided to get a bigger truck and knew we had to come back to Koons Ford Baltimore. Mark is incredible! He makes the car buying experience smooth, quick and surprisingly pleasant! Most of our leg work was done over the phone and the deal was set before we even set foot on the showroom floor. To our surprise Mark got our payment even lower by the time we arrived to test drive and make our final decision. This is the third vehicle in 3 years I have purchased with the help of Mark. We are extremely happy and wouldn't buy from another dealership.

Happy Buyer

2 de jun. de 2015

Bought a Ford Escape from Koons Ford Baltimore.I originally set out to test drive a Ford Explorer or Edge. They had a great inventory,and I found several that fit the bill.During the process, Verlyn Barnes learned enough about me and my needs to become a very skilled Automotive Consultant, and far beyond a Salesman.We talked about changes in life, what my wife and I planned to do after upcoming retirement, etc...After that, he took me in a direction I had not expected---to a fully loaded Ford Escape Titanium. Perhaps he already knew that I no longer needed to bulky SUV of my suburban parenting days. He definitely knew that the Escape was smaller, more fuel efficient, easier to park and easier for my wife to drive. I realized later that the rear storage area was only inches less than my Land Rover Discovery.I am gradually learning to use the technology---BLIS, Park Assist, etc... And I continue to discover unexpected details in the Escape. Two side pockets on the Passenger side---One sewn into the passenger seat, but for the Driver's Iphone to safely tuck away. Another for the passenger to store "stuff" while on a trip. The rear lift gate that opens with the wave of your foot under the bumper. The automatic lock/unlock features, etc...And on and on. Now, I look forward to putting the car to its intended use---Escape.Verlyn Barnes was much more than a Salesman, and very much an Automobile Consultant, as my example shows. He did not sell me the car I came for, but an even better one that truly fit my needs. Wow!!!Thanks

cayne8

1 de jun. de 2015

The Koons staff treated me wonderfully. I took my car in for a noise that I thought was coming from the rear. Koons tech took the car for a test drive and determined that the noise was coming from a broken struct on the front. Kyle A. the Service Advisor and Dennis K. the General Manager gave me outstanding customer service. They both went above and beyond what I had expected, and made me fell like a valued customer. I am well-pleased and will recommend Koons Ford for service without hesitation.

Kayden

1 de jun. de 2015

I wanted to say I had the BEST experience at Koons Ford of Baltimore because of my salesman Derek Lewis was soooooo FANTASTIC!! He assisted me to find the perfect truck and on top of me finding my perfect truck I wasn't there long at all. If you go to Koons Ford of Baltimore ask for Derek Lewis because he knows Ford! Derek demonstrated EXCELLENT customer service!!! On top of his busy schedule Derek followed up with emails to make sure when I came to the dealership that they had the truck that I wanted. I also felt like Koons of Baltimore found and offered me the best deal! Thank you Koons & Derek!!!!

scott

30 de may. de 2015

Dealt with Lan Phan and Mark Rodgers on purchase of 2015 focus st. Very friendly, great service great follow through and honored a quote from the week before. Good purchase price and trade in value. Happy customer would return. Call, email or stop in for visit ask for Lan Phan

Sharon

17 de may. de 2015

Scott met me out on the lot and listened to my driving needs. He even suggested some options I had not thought of - one of which I ended up taking. He kept me updated on the progress and never showed frustration with my many questions. Carol in Finance is a real pro who made the entire process seamless. This was my second purchase from Koons and I highly recommend the dealership. Service department very busy, but always take good care of me and my vehicle.

Gnuru

8 de may. de 2015

Well, I had to pick up a car recently and I was looking around the web and I saw a car I wanted over at Koons Ford in Baltimore. The Car had great features and was priced well below anyone in the area. My salesman Derek Lewis and the Finance Rep Sam Boodou, both were very professional and not high pressure, which is very good. They were also very patient too. Overall I got the car I wanted for a good price and I also got a good warranty for the car. I took possession ofthe car and soon discovered it had an issue with the rotors. I brought it promptly into their service department and it was fixed on the fly within an hour or so without an appointment. Their service advisor Ken Dillon, and the service team were also professional and treated me well. The time spent there was not long at all and their processes seemed to be very efficient compared to other dealership experiences that I have had in the past

JKP

7 de may. de 2015

Pete picked us up at the airport at 11am when our flight arrived from Columbia, SC. We test drove the car with him and right when we got back Sam (who was actually supposed to be off) worked with us on the paperwork and financing. From the time Pete picked us up at the airport, we were out of the dealership with the car by 1:45. Delesia worked with me after the sale to get the car properly registered in South Carolina. Their prices are unbelievable to begin with, but their customer service is the best I've seen- and this is car #12 for me. I will definitely make the trip from SC to MD when I need another car.

Baltoboots

6 de may. de 2015

From the quick internet response, confirming phone call and presentation of the vehicle Ray and Lan were top notch. We received a fair trade in value and a great price on the 2011 Infiniti QX56. Sales team was professional, courteous and knowledgeable. Financing process was effortless.

Teach Talk

18 de abr. de 2015

We traded in our 2013 Fusion after the recall work was completed to avoid any possible problems in the future. Ahmed, who had also sold us our 2013 Fusion, bent over backwards to put us in a new and improved 2014 model. Ahmed had to leave for an outside appointment, but he made sure others completed the process, and he called me the next day to make sure everything had gone well and to see if he could do anything else for us. I would be happy to purchase another car from Koons Baltimore Ford, especially if Ahmed were available to assist me!

hot rod guy

16 de abr. de 2015

We spent months looking online for a new truck because I hate buying a car. After finding a F350 that I liked online at Koons of Baltimore, I e-mailed the dealership and had a response within a few minutes. I spoke to Tom and he actually quoted me a price over the phone which was less than I had hoped for. Of course I didn't tell him that. We made plans to visit the dealership the following day and Tom e-mailed me the name of the person who would be helping me.Once we arrived, we were greeted very nicely and then our salesperson Casey walked up to us. He had already had the vehicle cleaned and sitting out front so we could test drive it, another pleasant surprise as most dealers don't even look for the vehicle until you show up. I drove the vehicle, really liked it and was on my way home with my new truck before much time had passed. I would recommend Koons Ford of Baltimore to anyone looking for a stress free experience. Thanks again Tom, Casey and SamBilly

Teach Talk

16 de abr. de 2015

My husband took our 2014 Ford Fusion in to Koons Baltimore Ford for scheduled routine maintenance in the form of an oil change and a tire rotation on March 11, 2015. The service technician in charge of our service was Steve Harrell (unsure of spelling). As my husband drove away from the dealership he noticed a strange grinding type of sound coming from the front of the car and was worried something had been messed up with the front brakes during the tire rotation. However, he was wrong about the problem with our car, which he discovered as he was accelerating down the road when the car suddenly stopped dead on the road, and the front drivers side tire rolled away down the street. Fortunately, no other car or person was injured in this accident, but my husband did hit his head hard and was very shaken up. Immediately following the accident he stumbled back across the street to the dealership where our salesman, Ahmed Baroud, tried to assist him by calling the service department to come get the car and to figure out what happened. The service manager, Paul, came up, changed the front tire, and returned the car to the dealership for repair. They got a rental car for my husband and sent him home even though he was clearly shaken from the experience.I spoke with the Service Manager, Paul, who told me there was only minor fender damage caused by the accident. The following day we met with Paul who took full responsibility for the damage to our car and assured us our car would be repaired to look like new. He further told us they would Take care of everything and would Make it right. When I first saw my car I saw not only was the drivers side fender damaged, but the front bumper was partially off the car; the hood was no longer centered; and damage had been done to the rotor when it hit ground. (I have pictures of the damage that could also be included with this review if that would help.) Paul also told us the damage was minor, showed us the body shop repair estimate, told us our car should be ready by the end of the following week 3/20/15, told us he noticed the rotor had flat spotted and would be replaced, and put us in a dealer rental.The accident occurred 5 weeks ago, and my car has still not been repaired to my satisfaction. During this time I was never contacted by either the body shop or the service department with updates about the status of my car or to apprise me of any delays in completing the repairs. I left a message for Steve Harrell on Thursday, March 26th to ask for an update on my car. When my call was not returned by Monday, March 30th I called again and was finally able to speak with Steve, who was not able to tell me anything about what was happening with my car. He told me he would leave a message for the Body Shop Manager to call me with information. After not being contacted by the following afternoon I called Paul the Service Manager to find out what was going on. He had not realized until Steve told him the day before that the work on my car had not yet been completed. He followed up with the Body Shop, explained the reasons for the delays, and told me the car should be completed by the following Tuesday or Wednesday. 4/ 7 or 4/8. In the early afternoon of Friday, April 10th, after not hearing anything else about my car, I again called Paul to find out what was happening. He called back around 2:00 to tell me my car was finished and was being cleaned up.The first and only time I was ever contacted by the body shop was late afternoon on Friday, April 10th, 4 and weeks after the accident, when they called to tell me my car was finally ready to be picked up. Because of previous plans, the late time of day I was told the car was ready and the limited Saturday hours of operation of the Service Department and Body Shop we were not able to get my car until after work on Monday, April 13th. We looked over our car and found that the rotors had not been changed, the hood was still not properly aligned, and they had not even put the spare tire and accessories back away. We went in and asked for Steve, but he was gone for the day and no one else there could tell us anything about the unsatisfactory status of our car!When Steve contacted me the following day he told me the rotors and other service had been done in the service department prior to the body shop working on it, and the obvious oxidation on the rotors had occurred in the 3-4 weeks since the repairs were made. It seemed to me that he had not even looked at the car or reviewed the message we left prior to calling me and I was at work, so I asked him to call my husband for additional information about what was still unsatisfactory about the repairs. Steve admitted to my husband the rotors had not been changed. We returned to Koons that evening and reviewed the body shop and service records regarding the repairs to our car and discovered the rotors had not been changed, the front axle and connected parts had not been inspected for damage, and the cost of the repairs was about $1000.00 less than the estimate making me wonder what else was not done. We are still waiting for a final resolution to correct the damage done due to their sloppy work and negligence. A complaint has also been filed directly with Ford.Due to this nightmare experience I NO LONGER TRUST THE SERVICE DEPARTMENT AND BODY SHOP AT KOONS BALTIMORE FORD AND WILL NEVER TAKE ANOTHER CAR THERE AGAIN FOR SERVICE OR REPAIRS!After speaking with the General Manager, Dennis Koulatsos, I discovered my anger and distrust of the Body Shop may be a bit displaced because the Service Department should have taken the lead on making certain the repairs were completed quickly and competently. While we still do not have our car back, I am now receiving updates from Paul about the status of the repairs regularly and hope this will be resolved soon.

Mark

9 de abr. de 2015

This is the second car I bought at Koons with Mark Rodgers understanding of the business and my transportation needs. He introduced me to Pete Dixon who informed me of all the possible features available and how well they work in the car. I recommend talking to Mark or Pete when you're looking for advise or answers about cars. Thanks for getting me into a very nice car at the best price.

Vicki

9 de abr. de 2015

I recently bought at new Focus at Koons. The salesman worked hard to get me a great deal and was very patient with my questions. He made sure I had everything I was looking for in a Focus.

smileyface

8 de abr. de 2015

Bought my car there, and I was going to the ford dealer near my house for service. Not anymore. I will drive to extra miles for Koons cause you can not beat the service.

Reg443

7 de abr. de 2015

As always we get great service at Koons Ford. Thank you. Great people good customer service very pleased with the work, we never have to wait long for service..

Robyn80

2 de abr. de 2015

This dealership was great to work with!!! No pressure sales tactics and very good customer service. Highly recommended!!! The finance manager was super nice also!!!

wdjacsn

28 de mar. de 2015

I always have a wonderful experience at Koons Ford of Baltimore. Koons Ford has been my service department for over 13 years now and located just 7 miles from my home.

yesterdayshero

25 de mar. de 2015

load used car price was not as verbally discussed high pressurewrong car fax shownsales manager very rudegeneral manager just as rudeissue with truck was never taken care ofjust tried to get me to legally buy the truck instead of let me leave like i wantednever tried to work with me when i brought up all these problemsfelt like i got robbed when i was able to leave dealershipnever was given a temp tag on vehiclenever was over nighted a temp tagpaid extreme money for truck that wasn't certifiedcouldn't get out of sale once all this problems were foundnever took any responsibility of problems with trucktreated courtharassed me on my phone and work phone(which was never given)never gave documents of contract or any signed papers till i picked up truck and issues documented with truck went missing

WendellR

19 de mar. de 2015

Had a great experience at Koons service department. Steve kept me updated throughout the process & didn't pressure me with unnecessary add ons.Wendell R.

rlp

19 de mar. de 2015

We were recommended by our friends/neighbors. We've bought several cars over the years, but never have we come across a dealership quite like this one .Everyone was very friendly and polite. Derek was extremely patient with me about finding the right car, and again with my wife one week later. I feel like our needs were difficult, at best, but were met with respect and kindness. Steve was an absolute magician at getting financing where we needed it to be. Above all, Ford makes a really nice product. I feel like I've made some new friends; will be looking forward to my next new car.

Annette Smith

18 de mar. de 2015

Well what can I say about Mr. Pete Dixon,He was Excellent!!!. Never Pushy, Very Professional and polite. He walked me through every detail. He help me get a car I could afford which I thank him for, he was also looking out for me financially not just the sale. My Sister has purchased cars from Koons as well and she recommended them to me. Great customer service. My experience with Pete was Great and also the Koons Ford Dealership was awesome. I would recommend Koons Ford and Mr. Pete Dixon . Ms. Carol Walker was also Great. Thank you Both.

latasha

13 de mar. de 2015

Great sales man who take his time with you.I have purchase two cars from him .Great Customer Service ,very professional ,and great overall experience.

repo

10 de mar. de 2015

Paul Sarandon service director at koons security is the best in the business his team of technicians are the best and are very knowledgeable of the Ford product I recommend everyone that need service on there ford product to take their car and truck to Koons security the service is the best thank you for being the best Thank You BJ for being the best diesel technician on the East Coast

rallyk3

1 de mar. de 2015

I just purchased a 2015 Mustang at Koons and it was the most pleasant car buying experience I've had. I am in my mid 60's so I have purchased a few cars. Mark Rodgers, the Sales Manager and Pete Dixon the Salesperson, were always busy but treated me like I was their most important customer. And it was obvious they were treating all customers that way. And, most importantly, the price on the car was terrific. You can just tell that it is a very good dealership because there are always lots of customers there and deals are getting done. I would recommend shopping at Koons for a Ford, and ask for Pete Dixon.

dmirissis

7 de feb. de 2015

I have been completely impressed with the performance of Koons Ford. They were very professional and honest. When my local dealer was unable to produce a vehicle in a reasonable time period, I had to search for a vehicle on my own. I located one that satisfied my needs 250 miles away from home at Koons Ford. Reluctant to travel so far, I decided to look up their reviews on this site and was pleased at what I've read, so I decided to give them an opportunity to work with me. Job well done. You've exceeded my expectations. Thank you Dennis, Tom and Keith.

Ezra Tillman

28 de ene. de 2015

My car died suddenly last week, and I had to bum rides off of my family members in order to get to work. I needed a new car quick. I talked to Casey Groop from Koons Baltimore Ford, who got me the information I needed quickly and got me a great deal on a new Ford Focus. I am now driving my first new car ever, and I am very satisfied.

Twhiz

16 de ene. de 2015

Was reluctant to purchase a new Ford as I have had two bad experiences trying to buy an Explorer over the last two years at other dealers. Stopped in on a whim. They made me a deal that was incredible at year end for 2014 and at the last minute I backed out. Two weeks later almost mid January I called salesman Ahmed back and asked if the deal was still available and he honored it. I even checked the deal with another dealer and they told me not to refuse it. Additionally they didn't pressure me and Ahmed's service and follow up was incredible. If you call to speak with him and leave a message he responds promptly.

terrapin3

15 de ene. de 2015

Went to look at a 2005 ford f-150, took for test drive, heard strange noise but only lasted half a minute before stopping and there were no warning lights so didn't think much of it. Bought the truck, took it home, the next day I drive it, I hear the strange noise again and the battery light comes on this time. Took to my friend who's a mechanic and they told me the alternator was overcharging the battery. THEY HAD SOLD ME A TRUCK WITH A BAD ALTERNATOR.So I called them and they forced me to drive all the way back up to Baltimore (I live on the Eastern Shore of MD) to have it fixed and they also TRIED TO BLAME IT ON ME AFTER ONLY HAVING IT FOR 2 DAYS!!!!!!THEY JUST WANT YOUR MONEY AND KICK YOU OUT THE DOOR AS FAST AS POSSIBLE.DO NOT BUY FROM THESE PEOPLEI WILL NEVER AGAIN!!!!!

amsmitty91

2 de ene. de 2015

Dillan contacted me and we set up a time for me to come in and check out a ford taurus sho that I had been searching for. He was friendly and did well handling two customers at once. After we test drove the car, we sat down with abdul who was explaining everything about financing.he couldn't have been any nicer. Steven helped me obtain a decent loan and made the process quick and painless.I would definitely go back to this dealer

schmedlack

30 de dic. de 2014

Koons Ford has the "WOW" Price which is the real deal. These guys saved us almost $7000 on a Ford Focus, a $20,500 sticker price car. Mark Rodgers' right hand salesman, Keith Schopman was good at explaining all of the features of our new car, too. In sum, Koons Baltimore Ford is the nicest bunch of auto professionals you will find under one roof.

Chicora C

26 de dic. de 2014

I plan to warn everyone I can. This dealership is the absolute worst, steer clear if your looking for quality work. The sad thing is after being a loyal customer for years (Purchased 2 SUV's, body shop 4 times and numerous service) I honestly can't believe this would happen. I now have an SUV that went into the body shop for a muffler and bumper work that was driving and working perfectly to an SUV with engine problems.

mj

20 de dic. de 2014

My salesman is Fred McGuire. He inquired about the type of vehicle that I wanted. He showed it to me, no hassling, we test drove it, made the deal, met with Ms. Carolyn Walker in finance and was driving the vehicle off the lot in less than 90 minutes. This was the fastest time that I have ever experienced in purchasing a vehicle. I would consider both of them as the standard that all salesman should go by.

tsfeven

22 de nov. de 2014

By far the best customer service I have ever gotten in my life. They were professional and helpful! The entire staff was sweet and welcoming!

RyanMente

2 de nov. de 2014

My search for a new truck brought me to Koons Ford and I was lucky enough to meet Casey Groop while looking around the lot. I was really dreading the car shopping process, but Casey was extremely knowledgeable and helpful and along with sales manager Tom Snyder, the process was simple and stress free. In the end I got a beautiful new truck for the payment I was looking for and they were even willing to throw in a few extras the truck didn't have but I was hoping for. I would definitely recommend Koons Ford and Casey Groop to anyone looking for a new car.

goose331

20 de oct. de 2014

I had found my car online with all of the options and the color that I wanted. Only problem was it was 1 1/2 hours away. I was going to have the car "dealer traded" but started an email correspondence with Matt Stoudt at Koons Ford Baltimore. I was able to get the car at a better price which made the trip south a lot easier. Matt answered my many questions with professionalism and humor. Many times you walk away from a dealership with a feeling of being taken advantage of, I didn't because of Matt. I would have liked to have had more for my trade, but I know my new car was below cost so I justified the trade. My only recommendation, if Koons is not going to give you Kelly Blue Book for your trade don't put the link to KBB on the website, it only makes the customer angry. I would highly recommend Matt though!

pqcleaning

1 de oct. de 2014

My business is growing and we needed another company Ford Transit Connect vehicle. Matt Stoudt was great to work with from the start! Our business is located in PA so we had to do a lot of the communication through email, phone and text. I was given an out the door price so I knew the total cost and could plan accordingly. I never felt pressured to buy. I appreciated his willingness to communicate through text because of my busy schedule. He found me what I wanted and more! No other dealership located near me could beat the price Koons gave me. Matt personally went and picked up the vehicle. He sent me pictures and made sure the vehicle had everything it was suppose to have that I asked for. After purchase they drove the vehicle 1 1/2 hours to our office once it had been up-fitted inside. Very happy with the whole experience!

Jon Felmey

29 de sep. de 2014

I had ordered a Transit Connect from a local dealer on Feb. 10th - The van came in on Sept 18th - That's right , 7 months later. Stuck at the Port of Baltimore for 4 months. Anyway, the dealer said they would make concessions and get me extra money because of the delay. They gave me the price, I thought they could do better and they said they couldn't. Went to Koons and got a more expensive version for a lower price. One day deal. I shouldn't have waited but I did. 2nd truck purchase from Koons in 4 years. I should have just dealt with Koons from the beginning.

remitchell22

26 de sep. de 2014

In the '90's and '00's, my wife and I bought four cars from Koons. We then went on to two other brands. I wanted a '14 Mustang before they were all gone as I wanted the retro looking Mustang rather than the restyled '15 coming out soon. I worked with Matt Stoudt whom I had never met before and he was excellent from the first email until he handed me the keys and I drove home. I had concerns about some of the features on the Mustangs, such as the Comfort setting that gave a better ride, so he showed how that worked and we took a 45 minute test ride. Being so late in the model year, the inventory for base model V-6s was slim, but he found the exact car I wanted and I took delivery two days later. Although I had not bought any cars from Koons in ten years, I found that same great service and respect that I liked from years ago, and it was great to be back in the Ford/Koons family. Also, I have worked with Brian Deal in their Parts Dept several times this year trying to locate hard to find or obsolete parts for an '04 Mustang. Brian went the extra mile locating the parts I wanted every time, as well as showing me how to install some of them, or showing other options for parts I needed. So now I have a great salesman to buy a car from again and a great parts guy to help me locate parts. Forget the rest. Go with the best!

JoeM_F150

9 de sep. de 2014

Enjoyed working with Matt Stoudt and the Koons team. It was definitely one of the most pleasant buying experiences I've had. He worked with me to give me what I felt was a very fair price for the vehicle that I wanted. He gained my trust and helped me make decisions on some of the add-on options that I wanted, saving me some time. Ray Baldwin was also very helpful and fair and gave me a fair price on my trade. Steve Ageloff in the Finance department also helped to close the deal. And finally, I can't say enough about the great service that I've received on my Ford vehicles over the years. It's the primary reason I keep going back to Koons.

khinkle2839

8 de sep. de 2014

Koon's Ford of Baltimore, and more particularly our sales rep, Matt Stoudt, provided us with the best truck buying experience ever. They started off with honoring a great on-line price for a 2014 F-150 which was many $1000's less than the MSRP. For this reason, there was no haggling, pressure, or pain of having to deal with the sales manager to get a good price. On top of that Matt knew everything and answered all of our questions about our new truck, including all of the additional cool feature we got with an upgrade to a XLT F-150 for a small additional cost which was well worth it. The finance rep was equally knowledgeable. All said we are totally pleased.

Canktm25

26 de ago. de 2014

I noticed on the Internet the great pricing on a new 2014 mustang GT with the performance package and a 6 speed from Koons. After spending the better half of a Sunday night talking to Keith in sales about the car and trying to get it financed I was told that the following day they would check my finance options. On Monday I was told I was approved for the car but Keith would not tell me the particulars on this loan and I was then told another person was interested in this car and that I had to be present at the dealership. in other words it was whoever got there first! Well , living in Vermont that was not an option at that moment he even told me the finance person was not there and would not arrive until the afternoon . Another family member of mine then called the dealership and had no problem getting a person from finance . He even told me the monthly payment I was ready to arrive the following Saturday to purchase . But due to this dealerships mis communication and telling the other party that I was interested in buying the car I would have thought firstly, I would have been given my monthly payment options by Keith and second not have been lied to . Terrible terrible service....

ubby88

18 de ago. de 2014

Truly from top to bottom the best experience I have had in buying a car (and i usually buy about every 2-3 years). Easy price negotiation and NOTHING CHANGED when I went back to financing (the most important part!!!). It never fails that I have a deal worked out and go to sit with finance only to find that they neglected to tell me SOMETHING that will change my payment or terms. Was a real treat to sit down with Desmond and have him actually deliver what Mark and Pete had promised! Will gladly use them again when I am ready for a new vehicle.

Craig Slist

14 de ago. de 2014

I had the privilege dealing with Ed Furlan at the body shop for almost two years as well as some of his managers and I am thrilled with all my positive experiences at Koons Baltimore Ford. You get to know true service people not on the first transaction but rather when you express a dissatisfaction or encounter a challenge. Ed and I am certain the service center (because it is their philosophy) will take care of you promptly and decisively. I am extremely happy with the services I have received at this dealership and I would highly recommend it to anyone looking forward people who stands behind their attentive services.Thanks Ed,Joe Aissi

danhudson74

5 de ago. de 2014

I personally sought out Matt Stoudt after having a great experience with him when my wife and I purchased our 2013 Ford Explorer Sport. Matt came through for me again when I reached out to purchase a 2014 Ford Fusion Hybrid. Instead of applying pressure tactics like some other car sales reps I have worked with in the past, Matt let me take my time and even let me use the car I was interested in purchasing as a loaner for the day, so that my wife could check it out before any purchase decision had to be made.I'll definitely come back for my next purchase!

tmcpherson58

5 de ago. de 2014

Derek, Steve and the Koons Ford team, we are happy with our long term relationship and will continue to spread the good news. We have been please with the professionalism and courtesy extended my family! Each time we have contacted you and your team, you have made us your priority to get the deal done and make sure we are happy with your products. We look forward to working with you in the future! Thank you for a job well done...The McPherson Family!

Robertthefordguy

4 de ago. de 2014

We shopped around at other Ford dealers then went to Koon's Ford on Security Blvd. Wow! What a great experience." Mark Rodgers" was fantastic to deal with. He had a great selection of vehicles and his price was GREATTTTTTTTT!!!!!! I can't say enough of positive things about Mark. Great guy, great dealership.Thank you all again!

dannyboo17

30 de jul. de 2014

Mark was very professional and friendly, and made sure all our concerns were addressed, since we had some issues we encountered the day before which involved another sales manager

Eyler12

22 de jul. de 2014

This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receive from the staff and the friendly atmosphere. All questions and concerns are immediately addressed. I was able to handle most of the paperwork by phone and email, which made the buying experience even more efficient. I would recommend Koons Ford Baltimore to anyone.

Art86

9 de jul. de 2014

By far the best experience I had with a dealership, no 80s sales guide. after a few minute chat with Tom i made a decision to get in the car and go check it out, have to admit i already was introduced by a friend who purchased from same dealer and was very happy, however until you experience yourself you will not fully understand how easy and hustle free to purchase a car from Koons of Baltimore, they staff was friendly and worked as a team to get me in and out with best deal and car, Ahmed was great not only during the visit but by following up and going out of his way to retrieve my EZ pass that i forgot in a rental car and only emailed upon my return to NY at midnight. Kudos, keep up the good work, had to tell everyone in the office about my experience and i am not easy to please

Adam Beissel

9 de jul. de 2014

Following a thorough internet search, I settled on one specific Ford Escape that ticked all the right boxes. It was located at separate Koons dealership in Virginia, however, the sales staff in Baltimore was more than willing to send for the car and beat any price the other dealership was willing to offer me. This saved me an hour and a half worth of travel and made my buying experience with Koons super convenient. We had worked out the price, pre-approval, and terms of the purchase prior to my arrival. With most of leg-work done beforehand, it took less than one hour at the actual dealership. The sales and finance staff really understood that I was looking for a fast and efficient buying experience, and that's what they delivered. Great place to buy a car!

davidbarczak1

9 de jul. de 2014

I purchased a CMAX, sight unseen in 2013. I live over an hour and a half away so I was very hesitant on this type of important purchase especially since I don't have a expendable income and my budget is tight. I also haven't had a car payment in over 5 years so I was very nervous. Koons was wonderful and the best car buying experience I have ever had. So when it came to purchasing a second vehicle for expanding drivers in my family I didn't hesitate coming back to Koons. Both purchases I were wonderful experiences and I wouldn't hesitate to go back.

Farmfm

8 de jul. de 2014

After extensive internet research we located a vehicle at Koons Ford, Baltimore. After a few short emails to Mark Rodgers and Matt Stoudt a deal was finalized. We drove an hour to find our new vehicle waiting in front of the dealership. The finance office was one of the highlights of our visit. The document process was done in short order as was electronic accessory instruction. Customer Satisfaction is the dealership's number one priority.

Kmallen111

29 de jun. de 2014

I came in to buy a fusion energi with very specific options. Having emailed multiple dealerships, I found kooks of Baltimore to be the most responsive. I heard back from Matt immediately with a very competitive quote. I came in for a test drive and although they were out of stock of the model that I wanted, one of the managers let me drive his car! Matt found the exact model that I wanted in New York and brought it down for me within a few days. He even gave me a brand new fusion hybrid to drive for the weekend while I awaited the arrival of my car. Matt and everyone at Koons made the buying experience easy, and enjoyable. I would definitely buy another car from Koons of Baltimore.

mikehw

23 de jun. de 2014

I live in central FL, and just recently purchased a new Focus Electric from Ahmed Baroud, at Koons Baltimore Ford, over 700 miles away. All I can say is, the process could not have gone any smoother. I tried several local dealerships, and once I found the car was not available locally, offered to pay for shipping or pick it up and trailer it home. I received many blank stares, and NO callbacks. I was honestly quite upset at the lack of service from the local sales outlets. As a last ditch effort, I found the particular car I wanted at Koons, and contacted Ahmed Baroud.Ahmed was exceptionally polite and courteous in each of many phone conversations, and made every return callback that was promised. He answered each and every question I presented. He gave me the confidence to pursue a deal I would not have otherwise, buying a car site unseen from so far away.The day I arrived to pick up my car, absolutely everything was just as promised and stated, and there was not even the slightest bit of surprise.I could not rate the experience any higher, and would wholeheartedly recommend anyone considering such a transaction to give this dealership, and Ahmed in particular, a try. Go in like I did, thinking that any shortcomings or surprises would negate the deal, and you, like I, will leave with your vehicle.

Blue2529

22 de jun. de 2014

Over all good , the best, I am 57 years old and have brought more a few cars, right know I have 4 , 2 fords, 1 BMW and 1 honda, and they made the whole car buying good as gold. You know with the internet you get a lot good and better information, but Pete and Mark where on there job, with what I needed to by a car, thank guys and thank Koons Ford.

thomastrj2

3 de jun. de 2014

There are few words to describe the professionalism, courtesy, and customer-centric service given by this team led by Kevin Roy. The finance Manager Sam capped off one of the smoothest, most efficient buying process I've had the privilege of experiencing in quite some time. I left the dealership in my new (used) vehicle as I entered it, with my dignity, no anxiety, and the feeling that I was the only customer in the store during the transaction. It is truly a family atmosphere that I can honestly say, I am proud to be a part of! For as long as this team remains together, you will always get my business!!! Kudos to Kevin Roy, and Sam! Great Job and a heartfelt thank you!!!!Tom and Rhonda Jones

richd62

15 de may. de 2014

Very informative, up front and friendly staff. Answered all our questions up front and gave us a great deal on a great car. We were looking for an Escape and live a little over a hour north of Koon's so we wanted info up front and they provided it no problem. Drove down and no surprises at all. Very nice staff and a awesome selection of vehicles. Every step of the way of dealing with these guys was a pleasure, plus we got a great car for a great price!

BlueFlame150

15 de may. de 2014

Matt is a very knowledgeable, helpful and hard working young man! He made the buying process very easy and smooth from start to finish. This is my 3rd truck from Koons. Highly recommend the dealership and MATT. Thanks again

Jax1974

12 de may. de 2014

My wife and I traded in our Equinox and received an above market value in trade on a Fusion Hybrid. Mark Rodgers was professional, helpful, and friendly. If you want a new car, give Koon's Ford an opportunity to earn your business.I gave Mark a 5 out of 5 stars for an excellent deal on a fantastically cool car - 47 MPG, HELLO, you might cut your fuel bill I half. Call Mark. Joe & GeneneFORD FUSION HYBRID

lizmcs

12 de may. de 2014

My experience at Koons Ford Baltimore was fantastic! Matt was extremely helpful in showing me different colors of the Fiesta, and didn't try to upsell me on anything I didn't want or didn't need. I told him the vehicle I was interested in and he stuck to showing me that car and that car only. I didn't feel pressured at any point to make a purchase I didn't want, and he didn't try to pressure me into anything outside of the budget I was looking for. Matt was personable and friendly, both to me and my parents, who accompanied me as this was my first car purchase.The dealership also offered me a really great deal on the car, and gave me a good amount on my trade in. Carol Walker was a pleasure to work with in regards to the financing and loans, and took the time to spell things out for me very clearly. I had zero questions go unanswered. She also had a great personality, that made the entire process a little less daunting and a little more enjoyable!Overall, as long as my car runs smoothly and Koons Ford Baltimore continues to be helpful, I will most certainly look here for other future car purchases.

melsmity

25 de abr. de 2014

GREAT DEALERSHIP! Professional, fun & personable! I recommend these folks to everyone!This is my third experience - and each of them are just as great.My fiance and I were promptly greeted by James Cook. He was dressed well and very professional.I let him know that I had been working with Dennis via email. I let James know that Dennis had told me to ask for specific people to assist me.Thankfully, that didn't deter James from helping us look at the three Honda Accord Crosstours on their lot. We looked at all three and test drove one. I was then greeted by Dan Coy, after I fell in love with the Crosstour EX-L, and he told me he was expecting me and had been texting with Dennis. This made me feel great! Dennis really cared I was there! :)Dan was able to get me such a great deal on my trade-in that I didn't even both haggling their already GREAT price.While we waited for the finance department to become available, James, my fiance, and I all sat talking. While the wait was a little longer than I hoped (being 7 months pregnant, any amount of waiting/sitting is uncomfortable) James made it very enjoyable.Again, another great experience!Thanks Koons Baltimore!Melissa

Jwolfe83

2 de abr. de 2014

from the time you pull into the parking lot and they pretty much great you at your door, to the time your leaving and they are shaking your hand and taking pictures...they are great.. very friendly staff, stayed open late for me to get there from a 4 hour trip, asked if me and the family needed anything to eat.. they were truly great.. thanks you to the staff for amazing experience..

guzowskim

31 de mar. de 2014

I purchased an 09 370z out of state from PA. Ray was very friendly and had good communication through out the process. Ray was very easy to work with and accommodating. Pete delivered the car to me in PA and was very professional, friendly, and nice . I would recommend Koons Dealership to anyone because the employees treat their customers very well and express their appreciation for doing business. Koons' employees were not whatsoever pushy or unhelpful unlike other dealers during my car buying process, Ray and Pete went above and beyond to assure I was happy with the car I purchased.

NicoleWagner

29 de mar. de 2014

I'm a busy woman with an overwhelming schedule. As a fulltime manager in the field of addictions, and full time last year doctorate student I'm always on the go, not to mention licensure required trainings. My previous 2003 Kia Spectra :-( took its last highway run with me, so I needed another vehicle ASAP. After weeks of searching the Maryland area used car dealerships and craiglist adds, I was beyond depleted and exhausted. Needless to say, I became hopeless in the process of purchasing another vehicle. Meeting random people who attempted to haggle a sale, Matt from Koons Ford on Security Boulevard brought new light to shopping for a used car. He was patient and kind enough to listen to my banter and venting on the phone. Upon my finishing he apologized for my bad experiences then offered me the opportunity to come in a look at a 2011 Kia Rio which from the internet was in my price range. Because I live 10-15 minutes walking distance of the dealership I told him I would walk there. Just as I was headed out of the door Matt called me back and stressed his concern for me being a female, the cold inclement weather and it being dark outside. He said he would come and pick me up. He arrived very fast (he better not had been speeding to pick me up lol). Yes he picked me up in what has now become my vehicle. Matt is knowledgeable and has an air of reliability. I felt confident about my purchase and highly recommend coming here to shop for a used car. I wish I had gone here initially, I could have saved myself worry and headaches. Thank you to Matt for helping me attain my car.

3215600

28 de mar. de 2014

As the owner of a small business (luxury cars/vans/suvs, chauffeured), I have occasion to purchase about 10 vehicles a year or so, which means that I look for very professional vendors who know the product, are straight with me on issues of negotiation, and who I can trust to steer me away from mistakes I would otherwise make. Based upon my initial experiences with Mr. Stoudt at Koons, I'm pleased to say I may have found such a vendor for my Ford purchases. Our recent purchase of an Expedition LTD was as uneventful as they come, and Mr. Stoudt was absolutely on the level with me throughout the process. Kudos also to the finance office, who fought successfully for the rate we needed to see on this vehicle. I look forward to future purchases.

Lvoos

23 de mar. de 2014

Matt Stoudt was excellent to work with. He was knowledgeable and patient, able to answer the many questions we had. When we weren't quite sure if we had found what we wanted, he was able to make other suggestions, which in the end got us to purchase the car same day!!!! Definitely will refer to friends.

johnk3

11 de mar. de 2014

What a great experience in purchasing my new Ford truck. The salesman Matt Stoudt was outstanding!! He was professional, courteous, and very knowledgeable about the vehicle. He also carried himself in such a honest professional manner that I couldn't pass on the excellent deal that he gave me on my truck. He did not try to deceive me or pull anything over on me like some other dealers have done in the past. I would recommend Koons Ford and Matt Stoudt to any of my friends and family. A++++ organization!!

adamdougherty2

2 de mar. de 2014

Larry was very friendly and helpful.All help was very thoughtful and personal. The car I got is the perfect fit for me and I had plenty of time and hp with making my decision.Thanks for everything,-Adam Dougherty

schmedlack

2 de mar. de 2014

The Sales Manager is Mark Rodgers. A nice guy all of the way.The WOW prices on the Web site are the basis for what the customers pays. The fine print says to add the shipping, a processing fee, and subtract the applicable Ford rebate. I thought that there may be some sort of exception, caveat, or government style rule - but that's it.A+ For Koons Ford

50ina40

24 de feb. de 2014

Advertised Presidents Day sale 125% KBB for trade in. I did not expect to get 125% for my trade, but even actual KBB would have been nice. My actual KBB trade in value is 29000. I was offered 26000 taken up to 28000 for the 125% bump this still did not reach actual KBB. So all I can say is do your homework before shopping Koons!

equinemom

6 de feb. de 2014

My son was looking for a new vehicle and since we purchased the first one through Koon's in Annapolis and we were extremely happy with the service we received there he began looking at the Koon's websites. He found the Ford F-250 he wanted at Koon's Baltimore. There was a WOW price on the internet and it was a great price so he called to inquire about the vehicle. At no point was he told by Kevin the WOW price included any rebates and he was given the impression there would be $4000 in rebates available to him. He completed his financing paperwork to see if he would be approved for a loan. Kevin called back to let him know he was approved and at that time Kevin did tell him he could get $2500 rebate or 0% financing and that most people opt for the $2500 because the APR would be so low - anywhere from 1-3%. My son was happy with the info so we drove from central NY to Maryland- 51/2 hours to make the deal. During our visit to the dealership there seemed to be a very unhappy employee that screamed "I quit" and walked out. This of course caused a little stir and was a little embarrassing. We waited for Desmond to go over the contract and give us the "news" on the loan. He gave us the price minus the available rebates and then told us my son was approved for a loan but the finance rate was 5.89%. When we told him Kevin had said the finance rate would be 1-3%, Desmond said that was the best rate they could come up with. My son was okay with the rate although he had been told differently. So now the paperwork has been signed by my son and the representatives from the dealership and all seems okay. No one at any point asked him if he would like to test drive the vehicle and even after purchasing the vehicle he was supposed to get an "orientation" but that never happened either. Kevin came out and synced my son's phone and that was it. Wait, I can't forget that my son also had to ask about the floor mats that were supposed to be in the vehicle too since there were none in it. They did get those for him. So my son is heading back to NY in his new vehicle and I am heading back in mine. My son stops to get something to eat and I continue on. About an hour later he is calling me to tell me the dealership(I believe it was Tom) called him to tell him he needed to return because the contract was incorrect. They told him they were not supposed to deduct the rebates from the WOW price he had seen on the internet and that was the price AFTER the rebates and oops they also forgot to include the freight charges. He was told if he didn't return to the dealership with the vehicle they would be sending someone to NY to repossess the vehicle. Since he is only 23 yrs old and doesn't know the ways of "car dealers" he returned(yes.... drove an hour back to the dealership. They explained all about the internet price and the rebates being included, blah, blah, blah. They said they would give him an extra $1500 off the WOW price and fill his gas tank again since it was their error. And of course they were all too happy to type up the new contract and finance paperwork which he did sign after again being told by Tom that if he took the vehicle to NY it wouldn't be the dealership that would repossess the truck but that Ford financing would send someone to repossess it since there was no way Ford financing would agree to the amount of the vehicle and the financing of it. How I wish I had been there to listen to that conversation since it does not make any sense what-so-ever. So Tom basically threatened my son into signing the new contract in fear of having the vehicle repossessed. When my son returned home with the new contract and I reviewed everything I asked about the $1500 they said they would take off the WOW price since there was nothing showing the reduction. And if it weren't for my son reminding them they needed to fill the gas tank again they weren't even going to do that. I then contacted Tom at Koon's and he "tried" to explain the $1500 deduction they gave my son. The long and short of it is that they didn't charge him the freight fee and the additional taxes that would have been included which still doesn't come out to a reduction of $1500. I have been in contact with Ford and they were sending a notification to the dealership regarding the complaint but we haven't heard from the dealership. I also contacted Ford financing and was told they have no idea why the dealership said they would send someone to repossess the vehicle. The only way Ford financing would do that was if payments were not made. And they said we should call back because they had not yet received the paperwork from the dealership and that they could review it once they have the contract in hand. Best yet was Ford even said it might be in our interest to contact a lawyer. I have done that and will be meeting with him in a couple of days. So to review "WHY" the dealership received such low ratings: they screwed up the paperwork, took advantage of a young adult, lied and threatened him with repossession, lied about reducing the price for his inconvenience and not honoring a signed contract. We also went back to review the website with the WOW price and there was a * next to the price and it did appear to say it included the $2500 rebate or 0% financing but there could be additional rebates to reduce the WOW price even further - check with your dealer. To me that means the additional $1500 rebate should have been taken off the WOW price. Either way, there was a signed contract and the dealership should have honored that contract.

cbrown15

26 de ene. de 2014

Mark was a great help. He took the time to show me several different vehicles and answered all of my questions. He helped me decide on purchasing a brand new Ford Edge (that I love!) He went above and beyond and delivered my new car to my home the night before a huge snowstorm was forcasted to hit our area. I have recommended Mark to all of my friends.

jcr57rt

23 de ene. de 2014

My experience with Koons Ford of Baltimore was great. I was looking for a specific vehicle which I found they had on their inventory, however when I contacted the dealership I found out the car was not available due to being a special order from someone else. I was in contact with Mark via email about a car until one day he called me to tell me the car was ordered, the person cancelled the order. I immediately made the trip from Philadelphia, PA to Baltimore, MD to pick it up. Everything was done via the computer so when I showed up, my new car was already detailed and pulled up in the front ready to go. Mark in sales and Desmond in finance made this shopping experience a great one and will definitely recommend this dealership to anyone looking for a new Ford. It was well worth the trip to pick up my new 2014 Ford Fiesta ST. www.johnconcha.com

Kmc123

13 de ene. de 2014

My husband and I had bought my first two cars from Koons Baltimore in 2013 the whole process went very well from beginning to end. I knew what I wanted and I don't want to deal unless, you can offer me something better than I have found! Which Matt did and fully explained what were the best deals for our particular situation.So when my daughter had an internship for her Nursing program it became obvious that we had to purchase a vehicle that could get her back and forth safely, added to that stress, she goes to school in New Hampshire and the last snowfall there was 12 to 14 inches!!! Matt helped me find the perfect 4WD Escape at a great price and we were on our way to New Hampshire in style! I should mention I only gave him 24 hour notice!I am very pleased with Koons and would gladly recommend to anyone looking to buy a vehicle in the area.

svtrookie

10 de ene. de 2014

My Dad and I wanted to purchase a brand new Mustang GT for my mom's 65th birthday. We didnt really know where to start, but we luckily fell in the hands of Matt Stoudt at Koons Ford. We visited the dealership and ordered the car with Matt in early November. My dad and I both agreed that Matt made the process incredibly simple. Matt was there every step of the way even providing us with weekly updates. The car was scheduled to come in sometime in January, but to our surprise Matt had the car two days before Christmas. We were able to bring the car home and surprise my mom Christmas morning. Truly a fantastic experience! Thanks Matt and the team at Koons Ford Security!

viperject

3 de ene. de 2014

I never had a good experience with a car dealership prior to working with Koons Ford of Baltimore. Generally speaking, I do not trust dealers and always assume their number one priority is their bottom line, not customer service.Dealing with Koons was a pleasant surprise and I wholeheartedly recommend them to anyone interested in a new Ford. For starters, their OTD price on our new Mustang was so good it was worth a trip from north Georgia to pick it up. Our local dealers could not compete.Matt Stoudt (our sales rep from start to finish) answered all of our questions promptly and honestly via email without any trace of pressure or typical salesperson harassment. He arranged a driver (thanks Craig!) to pick us up from the airport and deliver us to the dealer free of charge. The car was washed, waxed, detailed, and fully fueled upon our arrival. He even offered to buy us dinner while we waited in Koons' comfortable, well-kept showroom.Desmond Dowdy (our finance manager) was just as friendly and finished our loan application process in record time. He did not pressure us to purchase any additional service contracts in which we weren't interested. He answered every annoying question I could think of regarding the terms of our loan with a smile and had us in and out of his office in less than 20 minutes. Some dealers like to manipulate their numbers to fool unwary buyers, but Desmond shot straight the whole time and we got exactly the deal to which we agreed.If I am ever in the market for another new Ford, Koons is the first place I will contact. Worth the plane fare!

carr2628

1 de ene. de 2014

My wife and I decided some weeks ago to pursue obtaining a lease car for her to drive back and forth to work. We honestly solicited lease offers from every major manufacturer through whatever dealership wished to respond. All solicitations and specs were emailed out at the same time on an email contact only basis.Matt Stoudt was the very first to respond and the only sales person to respect our email only wishes. He helped us tweak our spec and patiently pursued us with gentle and courteous contacts. On 12/31 as the day was winding down and my wife again changed the specs, Matt responded with great personality and professionalism even though he had other customers in house and in the process. The result, he found the Fusion my wife wanted, put a deal together that my wife could live with (no small task) and she leased a new silver Fusion. Matt prevailed over 40 other competitors because of his professionalism and unwavering efforts to satisfy our needs.

ST1975

30 de dic. de 2013

Mark, Tom and Steve were great to work with! They made the purchasing process extremely easy, and helped me in all aspects of the sale - vehicle selection, test drive and financing. Working with Mark was like having a friend at the dealership, and Steve went out of his way to spend over an hour going over all the financing options available to me. Tom was there to oversee the process (I knew Tom personally before my car purchase), and was able to put me in the exact car I wanted, but had feared was out of my price range. I would HIGHLY recommend Koons to anyone in the market for a new Ford. Thanks again guys helping me, I am in love with my '14 Focus ST! Steve Travieso

tmscott4

28 de dic. de 2013

Mark went above and beyond to ensure we had a great car buying experience. He knew that we were in a time crunch and was able to find us the car that we wanted the same day and delivered it to our home. There were no games, pressure, or haggling. Mark followed up with us after the purchase as well. It was the smoothest and easiest transaction that we have ever experienced when it comes to buying cars. Overall, the customer service was excellent. Would highly recommend Mark and Koons,

buckeyeone

23 de dic. de 2013

Matt is honest, knowledgable, and does not apply pressure or upsell. He provided me his mobile phone and communicated well. We purchased a 2012 Ford Expedition XLT EL and had a great experience. We traveled from Manheim, PA and avoided less reputable/non-competitive dealerships in our region. I have already recommended Matt to a couple others and will return for our next vehicle purchase!

Nicole41234

17 de dic. de 2013

The staff was very friendly and quick to help me. I was previously looking at a vehicle at another dealership that seemed to pressure me into purchasing and I was glad I didn't feel the same from Koons. Although they did everything in their power to make me happy so that I would purchase from them I never felt pressure that I had to.

AllAmerican82

10 de dic. de 2013

By far the best experience I have had with a vehicle purchase. Matt was very professional and exceeded all of my expectations. I will continue to visit koons in the future

vfallen

25 de nov. de 2013

Mark was great. I live approximately 2 hours away from this dealership and my time is very valuable to me. This is something that I stressed over and over. I didn't want to be given the run around with pricing and have a dealer pull the old bait and switch on me. Mark made this car buying experience very easy. He was able to get me a price that was within my range and all I had to do was come in, sign a couple of papers, and drive away in my new vehicle. It was well worth the trip. I will definitely recommend this dealership and Mark Rodgers to all of my family and friends.

joshsussex

21 de nov. de 2013

I went back and forth between a couple different dealerships trying to get the highest trade in value for my previous car. After getting what I thought was a very good offer I decided to see what Koons Baltimore Ford could do. Mark greeted me at the door and had the car I was interested in ready to go. I told him the numbers I needed to see to make the deal, and he made it happen without question. The offer I received for my trade was considerably higher than the offers other dealerships had made me. In addition Mark stayed in contact with me helping me find the best price to have leather installed in my new car. I was overall very happy with my experience and would recommend this dealership as well as Mark to anyone looking to buy a car.

Koonsmarybalt

17 de nov. de 2013

Mark was great to work with! He was upfront about pricing and willing to help out any way he could. I have already recommended him to friends looking to buy a new car.

foooak

15 de nov. de 2013

We were very pleased to work with Matt Stoudt at Koons Ford. Matt took the time to answer our questions and patiently demonstrate the major features of the car. We did not feel rushed or pressured. Matt was the utmost professional and provided us with outstanding customer service. We would not hesitate to recommend him and greatly appreciate all he did to make our car buying experience so pleasant.

pwhite37

11 de nov. de 2013

I originally made contact with Matt Stoudt via the Koons Ford website and he was prompt with the quote and other information I requested via email. My car buying experience at the dealership was again a very smooth process. I was impressed with Matt and the entire team at Koons Ford. I would definitely recommend Koons to friends, family, and colleagues that are looking for new vehicles.

OWDC

7 de nov. de 2013

Matt helped us very friendly and patiently to find our car. There was no pressure at all. We really had the impression to be talking with an honest partner who wanted us to have a great experience and be completely satisfied. At the end he even drove me to the bank with his private car when problems with my check occured. Very different from what we experienced elsewhere!

MingToy

30 de oct. de 2013

I had a very enjoyable experience at Koons Ford of Baltimore. It was well worth my trip from Annapolis, MD. I recieved friendly informative service with excellent pricing. My husband plans on purchasing an work vehicle from them. Finally, service with "INTEGRITY".

nduchev

2 de oct. de 2013

We are returning customers to the Koons Ford and specifically to work with Matt Stoudt. He is very professional, knowledgeable and kind person. Our experience during this visit was very pleasant. We were making decision for some time and through the process, Matt was very patient and supportive. No pressure. All promises were fulfilled and all the questions were answered. Final step with Carol Walker was very pleasant as well. She made us feel welcome and was going out of her way to make this final step as comfortable as possible. Thank you.

bradpiece

1 de oct. de 2013

This was the easiest transaction I have had in 40 years of car buying. I was treated respectfully by all the staff I met and the transaction required the minimum of haggling. It was also very efficient to get from agreeing a deal to closing. I had visited 5 dealers in total. The other four increased their part-exchange price significantly to match Koons Baltimore only when they understood I had a better offer. I chose to go with Koons as they were "upfront".

streamingdoowop

1 de oct. de 2013

Assisted with vehicle selection based on my preferences for options, explained model year end sales incentives, located specific vehicle at offsite dealership and followed through until delivery completed. The entire process was smooth and handled in a professional manner.

Easy2please

28 de sep. de 2013

Pete Dixon gave me the most refreshing car buying experience ever! I was impressed with his honesty, integrity, and straightforward approach to selling cars. He came highly recommended by a friend and was everything I was not expecting. Pete was exceptionally friendly, pleasant mannered and made my car shopping enjoyable. He listened well, answered questions I forgot or didnt think to ask, and didn't try to sell me a car I didn't want. Pete also "wowed" me by following up with a personal phone call after I took delivery of my Ford Fusion. I was thoroughly impressed from start to finish and will refer his service to all. My future purchases will only go through him.

Alijungimc

24 de sep. de 2013

Had a great experience! Matt was very helpful and friendly. He called me after I purchased the car to make sure everything was going well!!! Great customer service!!!

Sreyler16

23 de sep. de 2013

The only place I will go or recommend from now on. Couldn't be happier with the people or the service. I will be a loyal customer for them.

DaveSnyder

21 de sep. de 2013

Matt Stoudt was very helpful, friendly, and able to answer any and all questions that we had. He treated us with fairness and kindness and we very much enjoyed the entire experience of working with him. He was readily available by phone, email, and text to answer our questions and help us as we worked towards getting into our new car. Steve Ageloff was very personable and great to work with. Overall, we could not have had a better car-buying experience. We considered purchasing from another Ford dealership in the area and the customer service was nowhere near as great as at Koons.

norris2828

17 de sep. de 2013

Koons Ford is GREAT I just loved how Pete Dixon was right there with you the whole time and cared about your needs along with your concerns. He is just such a friendly guy. They were just very helpful all the way around. I have recommended to my friends that when they need a car to go to Koons Ford of Baltimore they are just the best to work with and to ask for Mr. Dixon. I also loved how clean the lot and show room was. now that's a car dealer that cares about it's curb appeal. In my book if curb appeal is great so is the people that work there and I was right thank you mr Dixon for such a wonderful experience for helping me buy my new car and the way the whole process was just painless. Thank you again, and I will return when I need a new one.

eguthall

15 de sep. de 2013

The cars sales man and F & I manger were so helpful. This was my first new car purchase, and they walked me through every step, making me feel comfortable about purchasing a car from Koon Ford. I left there, in my new car, feeling that I was able to get the best deal, with the best service. I highly recommend this dealership to anyone who is looking for a new car. When they say "We're Gonna Wow Ya!" they truly do.

msheehan634

14 de sep. de 2013

Matt, Paul and Steve were all great. Made the trip from NYC because the pricing and service was that good. Completely worth the three hour drive to save money and get treated really well.

Timothy145

17 de ago. de 2013

I was drawn to Koons Ford Baltimore based on other previous reviews. They did everything in their power to accommodate me. The process of finding exactly what I was looking for in my new mustang was vary detailed. Koons Ford Baltimore made sure you got what you were looking for. They found one at another Koons location and brought it over just for me to take a look at it. I ended up buying that new 2014 mustang. The buying process was enjoyable from start to finish, and it was a pleasure working with Mark.

MichaelFierstein

14 de ago. de 2013

My wife and I made the decision to check out the Koons Ford in Baltimore based on their selection, their reviews and their prices. I knew enough about every single vehicle they had in stock to know: I didn't want a hybrid or anything to do with one. I didn't want a car that was painted white, black or primer / silver of any shade. My wife's Focus wasn't going to be around much longer and I was getting tired of dealing with a sedan. We were met with MATT who did a VERY fine job in his honesty, his professionalism and his time spent with us. I didn't, in the 4+hrs we spent with him feel pressured by the usual sales b.s. We checked out Blue Edge SE / Fusion in similar trim and Escape in higher trim = jacked Focus and found Edge SE done just right. SE Edge is a very nice solution in a current car with no extra electrical b.s. There was no pressure for up-sale. No 4 square sheets, no monthly payment tactics. No pressure for financing, No nothing. He actually wanted to gain our business and our respect. My wife I had everything we needed to do business that day. We knew what we wanted, how we wanted it and just what we expected by the end of business that day. The finance woman we met with was honest, no b.s and truthful about our trade involving all numbers. I can honestly say... He lined us up with a Edge that is quite possibly perfect. It didn't have any of the touch screen, tactile, overdone issues that magazine reviewers complain about. It had enough buttons to operate without looking. I also hadn't driven a recent Fusion, which got me thinking: The idea of a Red n Tan Fusion, with the light tan / sand interior a decent spoiler and tape package... could be in my future. MATT sold the Edge to her and the "Fusion" to me in such a way that I hadn't even thought about either car previously for us. I'm literally shocked about the attitude and treatment we received. I'm not AT ALL the type or have the attitude to give praise easily, dude earned it. Ive been driving Honda's for 15yrs now, I might actually trade for a Fusion when the time comes. YO Matt, you a'ight with me. P.S If you ever get that red n tan cloth Fusion in with the 2ltr turbo and the Sync (no nav, no moon / sunroof, no pb start, no power seats, just as base as possible).. Id love teaser shots.

Bisonbob

12 de ago. de 2013

Good experience with Matt. He exhibited the 3 P's of a solid business relationship. He was professional, personable and persistent.Overall a positive experience that would allow me to recommend Matt and his employer (Koons Ford) to others.

ral55

3 de ago. de 2013

I have never experienced buying a car via text. It truly makes the car buying experience hassle-free. Matt Stoudt and I traded about 15 text messages and the deal was made. He proposed, I countered, he accepted and the deal was done. I went into the dealership with my vehicle to trade and much to my surprise, Koons matches CarMax offers on trade ins. Tom Snyder closed the sale. He handled every detail very professionally. He filled my tank with gas, briefly explained the important features on my new car and paired my phone to the SYNC system. And finally, Carol Walker handled the financing through Ford. She is extremely knowledgable about Ford's different options and guided me to the best financing product for my needs. Carol explained several different packages that were available to protect my investment. Generally I do not purchase extended warranties. However there was one product that I felt would really benefit me. A Maintenance Contract that covers all routine maintenance for 75000 miles. Now that's piece of mind. The icing on the cake is that this deal, including the maintenance contract, which is a $1600 value was still several hundred dollars less than their nearest competitor without a maintenance contract. This was hands-down the best new car buying experience in my life!

Jmazza09

31 de jul. de 2013

Matt and Keith were a pleasure to work with! My experience with Koons Ford in Baltimore could not have been any better! Thank you both for your assistance.

jferguson4

31 de jul. de 2013

We had decided on a Focus having rented them, liked them, and been impressed by not-easily-fooled reviewers, Car & Driver to be specific. I had not bought a new car since 1984 and things had changed. This time we decided to use one of the Web pricing services where you spec the car you want, get a "target" price, learn what others have paid for that car, and then get a short list of dealers willing to sell at that price. We did this and got responses from 3 Baltimore dealers. I asked each if they had the specific car and color we had specified. I received a note from Matt Stroud that they had a similar car, different color, and it had a backup warning device, but he would see if he could get us a price adjustment on that; otherwise he would meet the target price. One of the other dealers responded with a price higher than the target amount and did not say whether he had the car we wanted even after I sent another email asking. He did say he would match any price I got elsewhere. I should note that I NEVER buy from anyone who doesn't give his best price in front, or waits, as this guy did for another dealer to do the heavy lifting. Third dealer sent a boiler plate pitch and no answer to either price or whether they had the car.So we went to Koons, and bought the car from Matt. I'm 70 and have bought a lot of cars over the years. Although price negotiation used to be part of the fun, and I usually enjoyed it, I'm glad this part of purchasing a new car can be bypassed. We still had a good time with the purchase and even the paperwork. Koons has a paperwork guy named Ray Baldwin, I think, who waltzed us through the biggest pile of agreements I've seen in years. Again we had a good time. There's no reason not to, but it doesn't always happen this way. We once bought a car from Car-Maxx and the paperwork session was nasty, people were argumentative and not very sympathetic to my need to read what I was being asked to sign - I got the impression that most of the papers they needed signatures on were to hold them blameless in the event anything at all happened. It was entirely adversarial.I do read papers and at Koons, I didn't find anything unfair or unreasonable, only the sorts of things they might have wanted to make sure that disputes were handled more or less fairly. One might wonder why it might be better to buy at a large successful dealer rather than a smaller one. My take is that a large dealer doesn't have time or motivation to mess with you. If they can get a deal that meets their requirements without spending undue time or risking making an enemy by tricky dealing, they'll do it every time.I would add that the Koons staff seems both diverse and intelligent. I liked everyone I met there. The lady who answers the phone is a gem. I would add to all of the above that a dealer with intelligent, enthusiastic employees is bound to be a good place to work, or they wouldn't be there, and a good place to do business with because they are there.So I do recommend Koons in Baltimore if you are interested in a new car.

AlisonAdamski

31 de jul. de 2013

Matt Stoudt was a great salesman to work with on my new car! He came highly recommended from my brother who also purchased from an Escape from Matt earlier in the year. He went beyond the normal salesman duties and worked very hard to please us even before we entered the showroom. He was able to find exactly the car I wanted and was very willing to start the conversation of finding my car via email, saving me time from driving to yet another dealership and being disappointed with my experience. This was not the case at all with Matt and Koons Ford. As soon as we walked in, we were greeted and Matt came out with the numbers and we looked at the Escape soon after. We even kept the Manager and finance department later that evening and they were never discouraged or rude to us and made sure we had the best deal available. I would highly recommend Koons Ford in Baltimore and Matt in particular. We look forward to dealing with him in the future on our next Ford purchase.

jenb7

31 de jul. de 2013

This was our second car purchase from Koons Ford in as many years. Matt and the rest of the team are awesome! I have purchased many cars over the years from several dealers in the Baltimore area and I must say that Koons Ford tops the list of car dealers who are fair and respectful to their customers. I would highly recommend this dealership to anyone who is looking for a new Ford or any used vehicle.

LabMom

31 de jul. de 2013

This was my first time to purchase a vehicle by myself and the staff at Koons made it so easy. The process started on the web site and ended with me driving away in my new Ford Edge. I found the car on the site and requested information and a price on it and was contacted by Keith that gave me the price and told me to come down (the dealership is 53 miles from my home) and he set me up with a salesman that would help me. I arrived and worked with Matt. I can not say enough about how wonderful Matt is to his clients. He had the car waiting for me to look at and take for a drive when I arrived. We went for a short drive and he explained all the features are on the car (Edge Limited) and the options (Sync) and how they work. After arriving back at the dealership, I gave Matt my keys for my trade and told him what I wanted for a car payment should we make the deal. Keith, Matt and Alona worked to make that happen. They were all wonderful. They were able to work all the numbers to put me in the car at my desired payment. Through all of it no one lost their patience with me (if they did, they didn't show it) and were very understanding as to why I wanted to stay at that amount. They are great!! All of them were right there to give me all the information I needed and very personable. They made me feel comfortable and the process did not stress me (which it very well could have). If anyone in the Baltimore area is looking for a car I would highly recommend this team, especially Matt. He knows the vehicles he is selling and is very patient in both making the deal and explaining everything about the vehicle.

erikahanau

30 de jun. de 2013

This is a dealership that I have been going to for a couple of years now. Getting an appointment time has always been easy. The service advisors are very friendly and answer all questions that I have. Paul Sarandos has been my advisor several times and helped me better understand how my car works and how any broken parts are going to be replaced. The dealership as a whole, is always clean and inviting. I travel from Timonium to Woodlawn without thinking twice on going anywhere closer. I highly recommend Koons Ford of Baltimore to my friends and family.Sincerely,Erika Joeckel

Rhutton2

6 de jun. de 2013

I was shopping for a preowned 2011-2013 Explorer in the Philadelphia area. Koon's Ford offered me a deal on a new 2013 Explorer making it worth the drive to Baltimore.

vtatemd

5 de jun. de 2013

I was having problem with keeping my phone working in my car, so I took it to Koon's Ford in Baltimore. Steve Harrell met me in the service department and sent my car down for service. Larry Bauer did the work on my car and the work was completed in a timely manner with great result. I have worked with both Steve and Larry in the past with the other two vehicles that I had purchased in the past and they have always taken care of any problems with my car. It is a pleasure to work with these two gentlemen.Vernon Tate

drbgorman

3 de jun. de 2013

Dealership and salesman Tom Synder recommended by a friend and I was not disappointed. Once we decided we wanted the Ford (2013 Edge Limited) they gave us a price which was spot on with what the buying services and Edmunds were quoting. No haggling required! THEN Tom went out of his way to find the interior/exterior color we wanted which involved another dealer and a $400 increase in MSRP which Koons absorbed! Finally delivery and financing were equally well handled. As good a car buying experience as I have had.

jcyr

2 de jun. de 2013

I traveled over 900 miles to Baltimore - from Tennessee (and back) - to purchase his new Ford F150 from Koons! I was very pleased dealing with their friendly staff and service! I will be back to buy from this dealership again!!

bjc8477

29 de may. de 2013

I just bought a 2013 Ford Edge from Koons-Baltimore and they were great! I'm on a very tight budget and they worked very hard to help get me to the payment that I needed to be at. Between their team, my good credit and the wonderful rebates offered from Ford, I was able to purchase the vehicle that I really wanted!

jcharkatz

22 de may. de 2013

I've always owned foreign cars and am used to the treatment of Mercedes, Lexus and BMW dealerships. I was surprised that I was treated with the same respect and am heartened that my Koons Ford experience was just as good, if not better, than the mentioned dealers. Keith O'Connor was a pleasure to deal with, and was extremely pleasant, even though I was very particular about the specific model, options and color combination I wanted. He searched high and low, found the car out of state, and within twenty four hours I drove away with my new vehicle. Mat and Steve rounded out the team and were just as professional and helpful as Keith. Great experience and I highly recommend this dealer.

srowe3

7 de may. de 2013

Mark Rodgers was my sales guy. He was very helpful in answering all the questions I threw at him before I even came in. He was a calm guy and did not hard-sell me (though he and I both knew I was going to get the car anyway). Everyone we dealt with, mainly Mark and Carol, were friendly. I feel like they explained everything well and took their time with me. They gave me a good price, I got a good car, and I was mostly pleased.Car buying is long and stressful mainly because it is a big commitment and a lot of information to take in and go through so, in and of itself it was not my favorite experience but that had more to do with my own way of processing things than their delivery.Overall, I liked it.What I did not like? Well, I know they have to go over the extended warranties but that was a bit time consuming even though I had said I really did not want them. I came in prepared to turn those options down. What I did not come prepared to be pitched was a anti-theft device called "Lo Jack." Not knowing much about it, thinking it might lower my insurance, my focus being directed to the extra monthly cost rather than the overall cost of the device/service, and already being stressed and on overload with information, I bought it. I signed all of the papers and finalized the sale of everything and immediately started questioning my decision on the device. I am feeling quite a bit of buyer's remorse over that decision and am feeling kind of ugly about that part of the experience. Ultimately, I made the decision and should have said "no" the third time I was asked (did the first two times but did want more information) instead of yes. Again, my bad but still feeling a bit displeased with that part of the experience. This is the part of the experience that caused me to give fours in some areas instead of fives.Not to end on a bad note though. Just prepare yourself to be pitched that item and come prepared to make an informed decision and not an impulsive one. Overall, good experience with just a little regret.

latroyia

18 de mar. de 2013

Outstanding customer service, Kevin and Raymond made everything possible even though I was a first time buyer. They definitely did WOW me. Thanks again guys!

brettkellett

5 de mar. de 2013

Good Dealer, starting price was untouchable, got a reasonable trade price, could of haggled a little more on the finance but was happy to keep it short and feel I got a fair deal and a nice car with on 6miles on the clock. Thanks

Bashford

22 de ene. de 2013

I enjoy the vehicle, and I'm happy that the dealership went above and beyond to make sure I was satisfied. The sales person even delivered the vehicle to me. this is just an example of how the dealership went above and beyond to make sure I was satisfied.it is nice to see that a dealer ship take pride in the customer service.

13101columbia

12 de dic. de 2012

I wanted to purchase a new Ford Fiesta for my daughter and based on the reviews that I had found I decided to visit Koons on Security Boulevard. I am so happy that I did, I met with Tom Snyder and he immediately set to work to find the perfect car for my daughter and at the best price that I could find anywhere! Even when my daughter and I made a last minute switch from a hatchback to a sedan there was never an issue. I have to add that Miss Carol in finance added to what has been the most satisfying car experience that I have had in recent times. I wholeheartedly recommend a visit!

lbernhard

4 de nov. de 2012

I came from Allentown, PA to purchase a 2013 Mustang that was located at Koons.This was hands down the most pleasant car purchase I have ever done. Every aspect of the sale went quickly and efficiently. The people I dealt with could not have been more helpful and courteous. I drove 2 1/2 hours to pick up my car and I would definitely do it again to have the experience that I had with this purchase. I would highly recommend Koons to anyone interested in purchasing a Ford vehicle.

matt.bowen310

2 de nov. de 2012

I purchased a 2013 Ford Escape from Koons Ford this past Saturday and have to say I had a great overall experience. Ford's website actually referred me to a different dealer when I made my initial online inquiry. However, I didn't like the salesperson or overall experience there so sought out a different dealer. And I'm glad I chose Koons. I contacted Koons Ford after seeing a Ford Escape model that interested me in the dealership's online inventory. I dealt with Matt Stoudt throughout the entire process from the intial email contact through to the actual sale and have to say he was great. He was friendly, honest, responsive and just a pleasure to deal with. In truth, everyone I talked to at Koons from Matt to Marvin Fowlkes to the other salespeople I casually chatted with were friendly and made the overall car buying experience easy and painless. I would highly recommend this dealership if you are intersted in purchasing a new Ford.

zrohr

20 de oct. de 2012

Just bought a 2012 F150 from KOONS FOR BALTIMORE yesterday. I am very happy with my new truck. Everyone I came in contact with at the dealership was VERY professional and not pushy in anyway shape or form. Both Desiree and Mike were very helpful and worked hard to get me a price and payment that I could afford. I would reccomend this dealership to any friend or person who wants to get a GREAT Ford product and who wants superb down to earth sales expierence and reps. Carol was very helpful and took time to talk with me about different plans that Ford offers and also recommend some things to me that I didnt think of while sitting there waiting for my new truck to come out of detailing. Overall expierence at KOONS FORD BALTIMORE was a 10 out of 10.

jpeige

15 de oct. de 2012

Last month, I bought a prevously-owned 2010 Eddie Bauer edition Ford Explorer from Koons Ford Baltimore. I was dealing with the used car department. We negotiated what I felt to be a fair price, and at their suggestion, I purchased the extended bumper-to-bumper warranty.I am glad I did. Just several weeks later, a horrendous sound emanated from the Explorer when I tried to shift it out of "Park". I was at work and the Explorer was in a downtown parking garage. I called Koons and they called the roadside assistance company. When they were delayed, Koons sent out a driver to pick me up and take me back to the dealership. Then they provided me with a loaner car for the several days it took to fix the Explorer.The problem: the sealed differential came apart inside and most of the parts had to be replaced and the unit rebuilt. Total cost was around $2,500. Cost to me was $100, the cost of the deductible from the bumper-to-bumper insurance policy that I was thankfully encouraged to buy. During all aspects of the sale and later service, I feel I was treated most fairly. Koons Ford Baltimore certainly lived up to the axiom of: "Excellent service after the sale."

mbhansen

26 de sep. de 2012

Every single person who I dealt with was responsive, engaging, engaged, knowledgeable, fair, straightforward, and bent over backward to be helpful. I got the car I wanted, at a price I wanted, and got an excellent trade-in for the car I came in with and good financing. Can't think of even one thing that would have made this a better experience.

KOONSbalFan

25 de ago. de 2012

Koon's Ford of Baltimore gave us a fair price for our trade-in and a good price on our Ford Explorer 2012 model, unlike Apple Ford who is not my recommended dealership. Mr. Koulatsos helped us with issues beyond the sale of our car and didn't have to go that extra mile. He is a man of integrity and is willing to help others-- I Highly recommend sending business to Mr. Koulatsos.

blmjinc

21 de ago. de 2012

I purchase two cars in a 3month period because of Matt Stout I will purchase another before the end of the year because of Jerry Grabowski. I had a minor issues when bringing my vehicle in for service. Jerry went above and beyond to make sure I was 100% satisfied. I will be back.

johndecmac

13 de ago. de 2012

On June 22nd, 2012 I purchased a new truck at Koons Ford. I had not purchased a new vehicle since 1998 and was very apprehensive. I must say from the moment I walked in the door, I was greeted with warmth and appreciation for the fact I had chosen this dealership to explore. I met my salesperson (Gerard), and was impressed from the first. Gerard took the time to answer any and all questions I had, listened to what I had to say and I felt no pressure at all.In fact at one point Gerard told me his goal was to make me happy and if that was not possible thank you for coming in. The bottom line is I was treated with the utmost respect at KOON,S and thank you for a wonderful buying expierence. A special thank you to my new friend (GERARD).John MacLeod

idistrust

6 de ago. de 2012

Tom and Carol were amazing. Because I'm tied up at work, it was very difficult for me to get away to go to Koon's and look at cars, and it was hard to find time to talk on the phone. I found the best price on a new Mustang GT that I've seen anywhere else. Tom worked with me over e-mail to confirm all of the features of the car and get the ball rolling on purchasing the vehicle. He was e-mailing me back as late as 10pm to answer my questions. There was no hassle over the price of the car or hidden/unexpected fees. Tom and Carol even worked to get me a financing rate that was lower than anything my bank could do.Oh, and the Mustang is pretty amazing, too. Fast is an understatement.

Screwkoons

31 de jul. de 2012

WORST DEALERSHIP EVER!!!!!! Be warnedBought a brand new 2013 Mustang GT Convertible and had by far the worst car buying experience I ever ever experienced. I've been buying cars for over 45 years and have never been treated so bad by a deanship.First off Mike Tomazos was extremely rude any time I spoke to him and would never turn any of my phone call. But I'm getting ahead of myself, first I bought a brand new 2013 Mustang GT from Koons in the beginning of July I live in Miami so obviously they had to ship me the car. Right off the bat Mike was making the actual purchase of the car extremely difficult by never returning calls and by making me do all of the legwork since my salesman Adam was a brand new salesmen. I have never had a harder time giving somebody almost $6k down and trying to but a $40k car then I did with the folks at Koons. Once the sale was complete about 10 days later since according to Mike it takes that long to do the paperwork which is BS it should have been finalized in an afternoon minus the overnight delivery of documents for signature. The car was now going to be shipped from Baltimore to Miami to make sure it was on it's way and to know what the status was I would have to call multiple times a day. Once Koons told me it was enroute I had a temporary sign of relief until when it came time for the truck to pull up to my driveway with the car many days later I got a car from the trucker that the car is still in Baltimore and that he had a trailer fire and the car is parked at the truckers house until arrangements could be made. Koons never told me the car never left and they were contacted to pick it up I had to call them the next day to inform them what the situation was due to their heads being firmly up their &!$ 90% of the time. At this point I didn't know when I would get my car so I call my attorney and Ford customer service for some answers, fortunately ford customer service had the regional manger of Ford I believe contact me admit fault of how this is being handled told me that Koons telling me that they don't like shipping cars was inappropriate to say and basically making sure the car would be sent ASAP. A few days later I received my car which was in great shape thank god, when I called Koons up to get reimbursed for my rental car they told me that there was nothing their going to do and that they paid extra to ship the car to me, by the way I paid for shipping I'm not liable for a surcharge due to their negligence.To Sum up If your going to but a car go to another dealer that cares about customers not just making money and that when all else fails Ford ended up making things right.

mrdallas

30 de jul. de 2012

We came in looking for a used Ford Escape but the prices of the new vehicles was so enticing that we bought. Everyone we dealt with was friendly and extremely helpful. Would recommend to anyone looking for a dealership.

rnmsn

28 de jul. de 2012

I did my homework and knew I wanted a '13 Escape. I originally dealt with David Miller at Koons Ford in Baltimore. He did a great job of keeping me updated while I waited for the '13 model to become available and helped me "build" my new car! David left Koons and Tom Snyder took over. He kept me posted on the progress of the car. When my car was ready for pickup David came in on his day off so I could have my new car ASAP! Overall it was a very pleasant experience!

isimmons

21 de jul. de 2012

Tom did an excellent job in helping my dad and I chose the car that we were looking for. We were searching for a black 2012-2013 Mustang and Tom found one just like I had at liked at a previous dealer brand new off the truck and brought over to Koons. He made sure that it was washed and cleaned for us, as well as offering if I wanted to drive it again. Tom even showed me a different color car that I was interested in and gave me his personal opinion which aided me in the process of which color car I wanted to chose. The color that he showed me was Banger Blue, and even though I liked it, it ended up being a little bit too exotic for the rest of my family. So in the end my dad and I ended up going with the black 2013 mustang. Tom helped us with all of the paperwork and made it an easy process for us. It was a very hot day that day and he offered us water and was very caring and friendly. The price ended up being better than any of the other Ford dealerships that we had gone to previously that week, and so I know my dad greatly appreciated that. Overall i left Koons of Baltimore satisfied and happy with the choice that my dad and I had made. I would definitely recommend Tom to anyone else. (p.s- I'm still working towards those rims Tom). Thanks!

MStrat

18 de jul. de 2012

I was looking for a particular model truck , Koons of Baltimore had the truck I was looking for. When I enquired about the WOW price Tom Snyder promptly emailed.I am impressed with time and effort he expended. He made the whole buying process very easy.I would recommend Koons of Baltimore to anyone looking to buy a ford vehicle!

ncalleman

14 de jul. de 2012

I live in Pennsylvania and spent weeks searching for the best price on a new Ford vehicle. After some time I came across the Koons Web site and was surprised to see their low "WOW" pricing. At first, I thought it was too good to be true. Since the dealership was over two hours away, I didn't want to make the trip until I could get more information. I reviewed their vast on-line inventory and identified the vehicle I liked. I decided to send an email and within a short time, I received a response from Dennis Koulatsos. After a few exchanges, he provided a firm "out-the-door" price that was far superior to anything I was able to arrange locally. I was then assisted by Tom Snyder in working out the details of the transaction. Yesterday, we made the journey to Baltimore to make the purchase. We checked out the vehicle and met the people. They were friendly and it was apparent that the entire operation was a well-oiled machine. Eventually, we met with Carol Walker of financing and the final number was identical, to the penny, of the incredible quote previously received by Mr. Koulatsos. We have purchased many vehicles over the years and this was the best experience yet. We highly recommend them to anyone!

btiscarroll

6 de jul. de 2012

I could not have asked for a better car buying experience from start to finish. I received an immediate response to my initial email inquiry from the GM, Dennis Koulatsos. While test driving and at delivery all questions & concerns were addressed by the informed and courteous sales staff, Ray & Alona. The GSM, Keith OConnor, did a great job walking me through the trade & finance processes ultimately getting me an excellent deal. No pressure, knowledgeable, friendly & honestthank you!

angrycustomer12

5 de jul. de 2012

Long hard situation that ended up with me dealing with Jerry which made my whole experience 100% better and I thanked him for being really understanding he was great.

Jbar1234

27 de jun. de 2012

I want to commend the sales staff at Koons Ford Baltimore. Specifically, Tom Synder, Marvin Dixon and Pat Wineand. They really went above and beyond to provide me with exceptional service.I was delayed getting to the dealership one evening because of a massive thunderstorm. Not just one, but all three of the sales representatives stayed after hours to help me complete my purchase.I really appreciate that consideration since the dealership is some distance from my home.They also gave me a great price on a model and trim that is very much in demand. After that the finance manager gave me a good deal on an extended care package. I never felt pressured or pushed by any of the sales people, and I definately appreciate that.In short, I would highly recommend the sales team at Koons Ford Baltimore to anyone in the market for a new Ford.

ross e

8 de jun. de 2012

matt is a rare human being--love him--he was patient and understanding,love matt,he was really,really great to work with,he is an a plus gentleman

Scott Buswell

4 de jun. de 2012

I have purchased a 2013 Explorer Limited from Koons Ford. The experience so far has been great. My salesperson Ray Baldwin was attentive to all my needs during my new car search. He provided me timely information and made my test drive seemless which sealed the deal for me to purchase the Explorer. I had a 2005 Acura MDX and decided to give Ford a try and so far am pleased with the product. It is too early in my ownership to give a complete review as I have not exerienced the service side of the dealership but I hope that too mirrors the sales side of my experience thus far.Scott

CapuchinFriar2009

26 de may. de 2012

I came with a unique problem. I was purchasing a new Ford Focus for a religious community of men whose headquarters (corporate) is in Pittsburgh, PA with a Maryland Tax Exempt Status. I found that both Tom Synder and Dave Miller went out of their way to address our particular concerns and requirements. This was new territory for them but they were patient, understanding, and very easy to work with. I found a car that I liked, that met our pricing restrictions, and they were able to make it happen smoothly. I would go back to this dealership again. And they have a fantastic selection of new cars in stock!

blmjinc

5 de abr. de 2012

I had gone to Koons Ford about 18 months ago and did not have a good experience. I was looking for a new car and when I entered my zip code it refered me to Koons I was however trying to reach Apple Ford in Columbia Md. Matt happen to call me before I had the oppurtunity to contact Apple. He was so professinal and polite I decided to give Koons another try. I am very glad I did. After this experience I will recommend them to friends and family and will probably purchase another car from them within the next few months.

kiastrong

24 de mar. de 2012

Car buying has been always issue with me; I was need of a new car and Koons were suggest by a coworker. I went there during my lunch break, was immediately greeted by Mr. Farajii Muhammad who answered all questions and went to work on what was a exploratory visit. Another note worthy of comment-Instead of holding me captive to get a sell, Mr. Muhammad was very much aware of my time constraint and set me up with an appt. for a second visit. Second day, I watch Farajii running around taking care of my issues and concerns; by end of the day I drove away with a new vehicle, satisfied with the whole transaction and relieved at the ease of buying a new car.I do and will recommend Koons and Mr.Farajii Muhammad to my family and friends. Thank You.

brownk2

21 de mar. de 2012

I was very skeptical about the "WOW" price advertisements, but when the online sales rep sent me the price I really did say, WOW!When I went the next day to test drive and purchase the vehicle, I was met at the door and was quickly helped. My sales rep Matt was accommodating and very knowledgeable about the features of the car and we had a pleasant conversation while on the test drive.The Finance guy was excellent. He was able to explain the value of some of the add-on services and there was no high pressure maneuvering on his part. I even learned why dealerships still use 25 year old dot-matrix printers.From step one to driving away Koons Ford Baltimore exceed all my expectations and made this my first pleasant car buying experience.

nancy.rose

17 de mar. de 2012

The dealer was great to deal with. I recieved a great price and the finance process was efficient. The whole car buying experience was possitive.

chaurdzworld

10 de mar. de 2012

There are always a lot of choices when you are considering where to purchase your vehicle. I came into the search not really sure of whether I wanted to purchase a new vehicle or not. My experience with Ray helped my make my decision (I purchased). Ray is a very personable person but professional as well. This was a no hassle process and everything on the final contract was as verbally discussed. I have dealt with dealers that will say anything to get you into the door and then throw a curve at the end. This was not that type of dealer, thats why they got the sale.

Mhmoritz

5 de mar. de 2012

Drove 200+ miles to purchase a 2012 Boss 302. Had great and persistant contact with salesman (matt stoudt.) Was kindly greeted upon entering the dealership. Facility was clean and professional. Staff facilitated the sale of the vehicle and gave exactly what I expected for the vehicle I was trading in (honda s2000 cr.) Financing was skill fully handled by Miss Carol who was even able to get additional funding back to me from an existing warranty on the vehicle traded in. overall great experience, would definitely recommend this dealership and do business with them again.

avalis

1 de mar. de 2012

The service department is fast, friendly, and helpful. It is always easy, and quick. Ken Dillon is great to work with, and Dennis the Manager is always willing to take time out of his day to discuss my car and what I should think about for the future!

mol301

1 de mar. de 2012

I just want to thank you again for the wonderful visit me and my husband had at Koons ford with you, We truly appreiate the time you spented helping us to purchas our NEW car. You are an outstanding sales person. Koons ford should be proud to have you on there team.Thanks,Mr. & Mrs. Donnell Colbert

kattavia

1 de mar. de 2012

I want to relate to all readers about my last experience to Koons Ford 2 days ago. My experience with Koons Ford was nothing but exceptional. My first contact via email before I buy a car is always to Dennis Koulatsos. He suggested coming down to see what he can do for me, meanwhile you need to know that I live in Bel Air so it is a hike. But I went because of Dennis. He introduced me to his sales associate Fariggi? (sorry about the about spelling). This gentleman was very knowledgeable and patient in showing me both new and used cars. BUT there are 2 things that I am not telling you, the second of which is the most important.1. I too have purchased many cars for myself and family through Dennis. His character, courtesy and demeanor is what always brings me back to him. Let me repeat that, to him, not necessarily the dealership he is at. I still remember the first car I bought from him when he was at Jerrys 25+ years ago. He has grown and moved on to different dealers who presented better opportunities from Al Packer to Heritage to his final place here at Koons where he will retire from because he has a personal stake in this dealership! 2. The last 2 cars I purchased were Hondas. Dennis has always been associated with American made cars. Even though he knows that lately I have been leaning toward Hondas, his professionalism did not deter him from working with me. So let me tell you what he has does. He goes out to different Auction Houses and retrieves late model used Hondas which he brings to his dealership with NO OBLIGATION on my part. I like what he gets I buy if not I dont again with no obligation. This is what makes him exceptional.

tkkelly

28 de feb. de 2012

My wonderful experience at Koons Ford began with my first email request about the 2012 Ford Fiesta. I received a quick response from the General Manger Dennis Koulatsos on the availability and price of the car I wanted. He was pleasant, honest, and extremely professional throughout the entire process. The professionalism and friendly atmosphere did not stop there! I spoke to and emailed other members of the staff who were also very pleasant and professional I can only remember a few I dealt with by email (Steve Ageloff - lead settlement officer & Tom Snyder - New Car Sales Manger). There was also one gentleman on his break in the waiting room who was talking to my friend as she waited for me who I found very enthusiastic so needless to say I will definitely be coming back to Koons Ford Baltimore for all of my future purchases. Thank you all for your professionalism and kindness!!!!

Jmitchel

27 de feb. de 2012

When I arrived at the dealership, I was happy to find they were so busy. I felt it would be a great opportunity to check out the cars without feeling the pressure of a salesperson. As it turned out, they weren't too busy for the General Manager, to personally assist me and I'm glad! Even though I truly wanted to just look, I had questions about the differences in crossovers and SUVs, as well as the possibility of going with another sedan. Dennis was so patient and knowledgeable, I couldn't have asked for a better shopping experience. I can't tell you how comfortable it was, getting the information I needed, without feeling pressured. I knew before shopping at Koon's that I wanted an American car. Now I know that I definitely want a Ford, (either an Edge or a Taurus) and I also know, I'll be buying it at Koons's Ford.

tony1903

27 de feb. de 2012

I was in the market for a new truck. I decided to contact Dennis Koulatsos because I have purchased several vehicles over the years through him. As usual I was able to contact Dennis with no problem and he worked hard to find me the best price on the truck. I can't say enough about how this man treats a customer. He brings honesty and integrity to a industry that sadly at times, struggles with customer confidence. I will always make Koons Ford and Dennis Koulatsos my first call when shopping for a new or used vehicle. If your shopping for a vehicle and your taking the time to read these reviews.....Do yourself a favor and contact this man and his sales team. I assure of a whole new buying experience. This dealership does it right. Thanks again Dennis for all your help, Tony Bakie

jk2345

21 de feb. de 2012

The whole service department was extremely helpful in everything I needed. I do not know certain things about cars; but everyone helped me and also explained to me what I should and shouldn't get. I would recommend everyone I know to go there.

Margaret Armiger

20 de feb. de 2012

I do not have a Google or Yelp account, so I m emailing you about the excellent service I received at Koons Ford on Friday, February 17, 2012 from Chuck Rest. I arrived at 7:30 a.m. for my 30,000 mile check and waited for my Escape to be serviced. Chuck Rest was my service advisor and he was very professional. He listened to what I needed to have done to my Escape and answered all my questions about my warranty and maintenance plan agreement that I purchased when I bought my Escape in 2008. He made sure the mechanic helped me connect my new cell phone to Sync, he printed the paperwork and showed me the warranty time-span and maintenance plan on my Escape and reviewed everything with me. Chuck made sure that the mechanic was aware the tape type material that was loose from the defroster vents was securely re-installed under the vents and per my request, he made sure the mechanic used synthetic oil. Over all, Mr. Rest was extremely courteous. Theres not too many businesses nowadays that make you feel like youre a special customer and with Mr. Rests professionalism and courteous manner, I felt very special.I intend to keep my Ford Escape for quite a while, but when my Ford needs to be serviced or in the future, I need a new SUV,I will certainly come back to Koons Ford.Very respectfully, Margaret R. Armiger

kathryn01

17 de feb. de 2012

Tommy Miller went above and beyond to make sure my car repairs were done quickly, and conveniently. I am very grateful to him for making it as stress free as possible. He was very easy to work with, and a great communicator.

PETRAPOWER

17 de feb. de 2012

LOVE THIS PLACE! ALWAYS FEEL LIKE FAMILY WHEN I COME HERE. MAKES BUYING A VEHICLE A PLEASEANT EXPRIERNCE AND THE SERVICE DEPT. IS JUST A REFLECTION OF THE FRONT OF THE HOUSE..FIRST CLASS GUYS!

reggiejthomas

16 de feb. de 2012

Hello, A few days ago, I sent an email and a survey complaining about the unsatisfactory work and professionalism from staff at Koon's Ford in Baltimore located on Security Blvd. After submitting that email, I went back to the dealer and the manager was more than helpful to rectify the situation and complete the work that was performed unsatisfactory on my taxi cab. NOTE: After leaving the dealership for the second time, I had to pay another company to get my meter to work again like it was working before I got to the dealership. I would like to change my rating to a satisfactory rating. Thanks! REPAIR ORDER COMPLAINT 73982

rwright25

12 de feb. de 2012

We walked in and Kevin was there ready to answer questions. Not once did he try to force us to look at anything out of our price range or try to force options on us. He is very knowledgeable and friendly. The dealer did not add any fees, so the price of the car did not go up when we got to the financing department.

youngst

25 de ene. de 2012

Felix was helpful and professional in helping me find the truck I wanted. I was given a fair trade in for my old truck and excellant financing was arranged for the new one. All and all a good buying experience.

MD-MTD

9 de ene. de 2012

Lower shcok mount on 2006 F-150 broke off. Vehicle had high milage but the part broke due to an obvious manufacturing defect. The people at Koons stepped up and repaired the part. Very little wait time and everyone was very helpful.

explorerman

4 de ene. de 2012

Mr. Farajii Muhammad assisted me in selecting a Ford Explorer. He was very friendly and knowledgable about the vehicle and the complete car buying experience. My Explorer was already prepped and ready to go on the day/time that he promised it would be ready. And he took the time to make sure I knew how to use the "Ford-Sync" computer system in the Explorer. He guided me through the car buying experience in a manner that would make it easy for me to buy another vehicle at Koons Ford of Baltimore.

broche

31 de dic. de 2011

Buying a new car is typically a long agonizing process. You have to deal with finding the right car, pricing negotiations, and financing. My dealings with Koons Ford made my car buying experience much more enjoyable and stress free. My first inquiry with Koons was via email. I communicated to Koons the type of vehicle I was looking for including color and options. Philo Gentles (sales consultant) promptly sent me pricing and Desiree Taylor followed up via phone in a very courteous manner. Philo diligently worked with me to narrow down the exact vehicle I was interested in. I was able to work very easily with Philo on pricing as well. I had another dealer offer me a lower price and Philo beat that price by $50.00. The other dealership also had very poor dealer ratings on dealerrater.com. I verbally committed to Philo that I would purchase my vehicle through Koons Ford of Baltimore and went to the dealership that afternoon to fill out the paper work. The car I purchased had to be delivered the next day to the Koons lot. Upon pickup of the vehicle the next day, I noticed there were a few minor scratches. The General Manager (Dennis Koulatsos) told me he would correct these issues. In my discussions with Dennis, you could tell his philosophy is to make customers for life. He is not in the business to sell you one car at the highest profit margin he can make. He wants the buying experience to be enjoyable so customers will recommend his dealership and to get repeat business from customers like me. Lastly, I am the type of person who rarely fills out customer reviews. However, I felt that Koons Ford went out of their way to help me out during my buying process, that I should return the favor to them. I highly recommend Koons Ford.

msd3

24 de dic. de 2011

On 8/10/11 we negotiated and they made an offer to buy a car and trade in a car on a Wednesday. We did not take the offer that night as the car was not yet in and they had no 2012 fiestas to test drive, and we preferred to see and drive the car first. We explained this apprehension to Russell, the sales manager. They did say that the offer on the trade in was good for that day only. Tom did tell us that the price on the car was still good and to "keep your AAA car buying service certificate" for when we come back. He asked if we could come quickly when the car arrived since the fiestas are selling very fast. The car came in the next day and we tried to make an appointment to come in and buy it. We were ignored on Thursday (phone and e-mail). Late Friday we received an email from Dennis, explaining that the offer was off the table and we could pay full MSRP ($700 more than negotiated). He also informed us that our trade in was now $300 less. He stated that they removed themselves from the AAA buying service and would no longer honor the certificate (one day later). They seem to not want to sell us this car and according to their website, they still had it in stock for a couple weeks after. I have bought 3 cars from koons dealers in the past and had good experiences. In the end we ordered the exact car we wanted elsewhere for the same price and got more for our trade in.

DECADNT

7 de dic. de 2011

5+ STAR REVIEW OF THE BODY SHOP-THIS IS MY SECOND REVIEW SINCE I COULDNT FIND THE FIRST ONE I SUBMITTED AND I WOULD RATHER HAVE 2 THAN NONE...LIKE WITH ALL REPAIRS IT TOOK TIME BUT IF YOU WANT PERFECTION YOU MUST HAVE PATIENTS. MY OVERALL EXPERIENCE WITH KOONS FORD OF SECURITY/WOODLAWN: I WOULD HAVE TO SAY I COULD NEVER FIND ENOUGH POSITIVE THINGS TO SAYNOR GREAT WORDS TO UTTER ABOUT THEM BUT I WILL TRY...IT WAS MUCH BETTER THAN I EVER COULD HAVE EXPECTED. LARRY, STEVE, DORISE AND RODSHELL WENT WAY BEYOND ANY NORMAL BODY SHOP WOULD HAVE IN CUSTOMER SERVICE AND TO ENSURE I HAD A 5+ STAR OVERALL EXPERIENCE WITH THEM. I CAN GUARANTEE IF THEY WILL BE THE FIRST PEOPLE I CONTACT IF I FIND THEIR SERVICES ARE NEEDED.(NOTICE I SUBSTITUTED PEOPLE FOR BODYSHOP SINCE ITS THE PEOPLE THAT TRUELY COUNT)) !!!!!I AM EXTREMELY GRATEFUL FOR ALL THEIR EFFORTS!!!!!

lordkrump

5 de dic. de 2011

Everything was fantastic! Felix was very personable and the show room was very clean. There were also many models from which to choose. I also got a free Coke!

mmt379

2 de dic. de 2011

I have purchased two cars from Koons over the past year. A 2011 Shelby GT500 and 2012 Focus Titanium. I have received nothing but first class treatment during both purchases. Normally you hear about games that large dealers play but not at Koons. They worked with me on making the deal work with the price I wanted to pay. Gave me excellent value for my trade. My Focus had a few issues being a first year model and so far they've addressed everyone without issue. Dennis and Tom have been truly first class and I look forward to buying my 2013 GT500 from them. Mustang guys, Tom is the guy you want to see!

bradleydoorn

25 de nov. de 2011

Koons Baltimore treated me me exactly the way I wanted. Felix accepted my internet/USAA offer with no haggling, had the car promptly ready for my test-drive, and even delivered my car to my home for me. I have gone to multiple dealers over the past few weeks and mostly received the same decades-old car salesman treatment. I am glad to see a dealer and salesman are treating customers with more respect. Thanks Koons Ford and Felix. I look forward to my next visit to Koons.

DorisagGP

17 de nov. de 2011

Mr. Dianderas was very friendly and accomodating. He explained everything related to the benefits of the Escape and the good rebates we were getting. His friendly demeanor made feel that I had known him for awhile. I have already recommended this dealership to some friends.By the way, Mr. Tomatso (I hope I'm spelling his name right) was also friendly and very professional.

NSB2224

13 de nov. de 2011

Bought a new 2012 Escape with Felix as my salesman, and felix was great. Very polite and not pushy, listened to me and focused on what I wanted in the car. I would reccomend buying a car from Felix, he was very professional.

j0breth

8 de nov. de 2011

Everyone I worked with in purchasing a vehicle from Koons Ford-Baltimore was courteous and friendly. They all made sure I knew their first name and I felt they were definitely looking out for me and giving me the best price possible as well as the lowest interest rate in order to complete my purchase.

MAN OF VALOR

7 de nov. de 2011

Overall very good experience, excellent sale person and because of his follow through, I have recommended Felix to family and friends. The whole team worked very well togather making my purchase an outstanding team efford. thank you all!

remlinger1983

7 de nov. de 2011

I just purchased my new Fiesta from Koons, and I could not have been happier with the experience. My initial dealings with Koons were done entirely through email. I first corresponded with Dennis Koulatsos. After explaining to Dennis that I was working within a tight budget, he explained that it would be difficult to find a new car on the lot within my price range because of add-ons through the various packages. However, I could order a car through Ford with only the features I wanted. Dennis gave me a very comprehensive cost breakdown of my new car, including taxes titles and fees. When I decided to order my car through Koons, Dennis placed the order without me having to put a deposit down. What I found most refreshing about the process was how upfront Dennis was with the pricing. What he said I would pay was what I paid - there were no hidden fees or last minute surprises. Dennis and Sam kept me updated throughout the process of my car being built. My Fiesta came in this past weekend and I love it! Dennis, Sam and Tom (whom I dealt with for the paperwork) were all professional and courteous. They made the process so easy! If you're looking for a dealer who is responsive and is honest in their pricing, go to Koons!

RedRaiderKate

6 de nov. de 2011

Wonderful, HONEST salesperson! We had done extensive research on the vehicle type that we were purchasing before we arrived at the dealership, and Cartez was able to give us a price that was below the Kelley Blue Book value. He was also fair about our trade-in price.

engineman

5 de nov. de 2011

i was very satisfied with the help,service,friendly ness and concern that i recievedthroughout the my whole experience when purchasing my new ford explore.

ccsealy

5 de nov. de 2011

This was the easiest purchase I have ever made. I discussed with Mr. Roy the type of vehicle I was interested and the one he showed me a Red Chevy Impala was just perfect for me. It was good to know that he was not just interested in his sale, but his customers satisfaction. Thank you for all the help.A happy customer

Andre M. Lee

30 de oct. de 2011

I have purchased a vehicle from this dealership in the past. The staff isreliable, friendly and professional. I was not pressured into making a purchase.I would recommend this dealership to my friends.

smoore6

25 de oct. de 2011

When I walked in the dealership Felix & Mike were so helpful. Felix showed me severalcars and let me drive them. He explained the different features of each car.Mike explained the cost of everything and did all the paper work.I walked out with a new car and a good feeling that they had helped me as much asthey could.This is the third car I have bought from the dealership and Felis & Mike are thegreatest.

steelrain7

25 de oct. de 2011

This is my third new vehicle in the last two years. I have bought them all at Koons Ford Baltimore. The staff has always been great and I have been very satisfied with the transactions. Felix Dianderas was a pleasure to deal with and I recommend that you ask for him when you buy your next vehicle at this dealearship. Mike Tomazos is a great sales manager. We finalized the paperwork very quickly while having a great conversation. Thanks to all the staff at Koons Ford from a very satifised customer.

mratta

24 de oct. de 2011

I would defintely recommend Koon Ford Baltimore to my friends and family. I initially started looking at the Fusion, which Felix assisted me with a test drive and some intial numbers. I soon decided that the Taurus was a better fit for my needs and again met Felix for a test drive. During both test drives, Felix was able to explain the car features in detail without pressing me for the sale. After doing pricing research I began negotiating with several dealers. The staff at Koons Ford Baltimore was by far the most friendly and responsive, especially Dennis Koulatsos. I drove a hard bargain but Dennis did not take it personally and welcomed me to the dealership on my arrival to take ownership of the 2012 Taurus.Mike Tomazos was also very friendly and helped make the transaction seemless on a Friday evening.Many thanks to all.MikeCatonsville, MD

rab24

22 de oct. de 2011

I would recommend this dealership because the customer service is excellent. My husband and I came in to trade in a car. We were upside down in our current vehicle and were offered several options and advice on the best way to correct the situation and end up in the car we wanted. Our sales rep, Felix, was very friendly and extremely helpful. The finance manager, Mike, was very professional and helpful. I didn't like having to haggle so much over the final cost and financing of the vehicle. It left me with a feeling of uncertainty. I can't help wondering if I really got the best deal that I could have gotten. But, overall, the experience was a good one and my new car is beautiful. I do recommend Koons Ford and definitely Felix.

Dot34

18 de oct. de 2011

Had a great experience at Koons ford the salesman was very pleasant would recommend this dealer to family and friends. I really love my new vehicle

New SUV

15 de oct. de 2011

I would recommend this dealer ship because I was given a great value on my trade-in, they had the vehicle I wanted and they worked to get me the car I wanted at a monthly payment I can afford.

ERBLING

14 de oct. de 2011

Desiree was very courteous and patient working with me via the internet chat and gave us a warm greeting upon our arrival. Larry cheerfully explained the sales process, showed us the features and benefits of a Ford over the competitor (Toyota), and he maintained a very professional and most pleasant demeanor during the entire process. It was like working with a lifelong friend. Steve gave us payment options and found the best finance plan for our budget saving us time and money.Overall, it was the most wonderful truck-buying experience our family has ever had. Anyone looking to buy a new or used vehicle should look up Larry Bouldin at Koons Baltimore Ford.

Eyler12

11 de oct. de 2011

We've purchased many cars over the years and I usually dreaded the process. However, I called ahead of my visit with the details of the vehicle I was looking for and Dennis told me right away if we don't have it, we'll locate one, which he did almost immediately. We were treated with respect as soon as we entered the dealership and through out the entire buying and trading process. We looked at numerous colors and options, asking Tom tons of questions, in which he could answer all. These guys made the entire process easy and extremely pleasant. I'm very happy with my new Explorer, have told my friends that they need to try Koons Ford the next time they want a vehicle.

THorner

3 de oct. de 2011

I would highly recomend this dealership and the two gentleman that I had the pleasure of doing business with. Tom Synder & Jim Lowry were able to find me the vehicle I wanted for the price I wanted to pay with no hassle. It was a great buying experience!

cdgrays

30 de sep. de 2011

I just bought a new car for my daughter who is 21. I was looking for something that was affordable and with an appeal to a younger person. I did not have a particular car in mind. With the help of my salesperson, Felix Dianderas, he helped me determine what would be a good vehicle for her. I chose a lime green Ford Fiesta. It had all the bells and whistles that would be appealing to my 21 year old daughter. I test drove the vehicle and I loved it. She needed the car right away and Felix helped to make the happen. I am so grateful for this dealership. They were wonderful! They were not pushy or aggressive. They were kind, professional, and understanding. I would tell anyone to buy a car from Felix and Koons team of financial employees, and their new car manager. Thanks Felix! You were the best! You helped to make it happenKoons Ford5 STAR Rating!!

woodbrick

30 de sep. de 2011

We appreciated the very fine professional service that Mr Dianderas showed to us. He did eerything that he could do to assist us in purchasing our New 2011 Ford Ranger Sport Super Cab Truck. We are very pleased that he was our sales representive.He is truly an assest to the Jim Koons Company located at 6970 Security Blvd, Baltimore Maryland. We wish him much sucess in the business. God bless Mr. Dianderas!p.s. We love our new truck.

lapititegalou

28 de sep. de 2011

You won't regret stepping into Koons thanks to the friendly and knowledgeable salesmen. - There is no pressure to buy. - You get a test drive right away.- And most important, there is a wide range of choice! manual/automatic, many colors, many models.

icross2

26 de sep. de 2011

From the minute I stepped onto the lot, I did not feel pressured or hassled by Larry (my number 1 peeve from the other dealerships I visited). Larry was very friendly and knowledgable about all of the cars I was interested in on the lot and immediately set up test drives of the vehicles of my choice without "trying to sell me" before I even pulled off the lot. In the end, I got a great deal and the only downside is I only bought 1 car from him! Excellent salesmanship.

hpb1935

23 de sep. de 2011

Upon entering the showroom, we were greeted by the friendly receptionist who offered to help us reach the person we were seeking. The sales representative, Faraji, was one of the most friendly and helpful young man that I have met. He was all about getting us the car that we were looking for. Everyone we encountered was friendly and helpful. Everything was explained very well and they wanted to be sure that we understood. It was a great experience.

CSchmenner

20 de sep. de 2011

This was the best car buying experience we've ever had. From our first contact with Desiree Taylor...she found the exact vehicle we were looking to buy, to the test drive and explanation of all the features on the car with Philo Gentles and then the quick financing procedure with Jimmy Lowry. This just couldn't have been any easier or better. We will tell all our friends about this experience and are looking forward to the first time we have to have it serviced with anticipation of the same fine and efficient care we were given today with the purchase. With service like this we will be customers for life. Thank you!

dobbieschuster

13 de sep. de 2011

I took the time to rate this employee because he was nothing but honest with me. I could have received a lesser price in Virginia, but the dealer in Virginia misrepresented himself. Mr. Thacker tried to match the price, but when he couldn't he told that he couldn't and that he would understand if I went to the other dealer. He told me that he would like to have my business and I believed that his customer service after the sale was worth the cost. Going to the finance office afterward was smoothe and easy and I received a follow up call a week after the sale to check my satisfaction level. Good customer service does still exist.

rbrashewitz

6 de sep. de 2011

Had a great experience at Koon's thanks to Tom. He was super friendly,fast and helpful. He helped me get into my first SUV and taught me how to work everything in the car!He also helped me get amazing financing that was comfortable for me. I would recommend him to anyone! Thanks Tom! :)

djwebster

3 de sep. de 2011

Painless car purchase. Best experience ever. Maybe because I was getting my Escape Hybrid serviced and just walked into the showroom. Sales rep was very easy to work with. Highly recommend Koons Ford Baltimore.

starlite0710

1 de sep. de 2011

Kevin made it very easy to look at and test drive the car. He was always available and followed up when needed without being pushy. My experience with the business manager was good. He was very informative albeit slightly hurried and explained what my options were. I would have appreciated more time to consider my options but understand their need to solidify the sale.

NLewis4

31 de ago. de 2011

I have been a Ford owner/customer for 7 yrs. My experience with this dealership has been Excellent! From the Friendliness to professionalism. I especially appreciate the Honesty and the simple explanation of questions I may ask. I feel right at home!I just tell them what I'm looking for and they have it.I'm a Ford customer/driver/Owner For Life!

Jim Hornberger

30 de ago. de 2011

The car buying experience was top quality from start to finish. I was referred to Koons Ford by the MVCP program on the internet. I called the dealership that eveningand talked with Dennis Koulatsos. He e-mailed me a very well written proposal inrecord time. The following morning I called him back and made the deal. When I I arrived at the Dealership my new Truck was ready to go. I met our Salesman RickCrouch and he answered all our questions and demo the truck . Jimmy Lowry help us with the financing and found us a great rate - much lower than I could find myself. Thanks from a very Happy Customer . Jim "Onions" and Iris Hornberger

twentygb

30 de ago. de 2011

Would definitely recommend this dealer to family and friends. Unexpectedly, my first best experience buying a car. I didn't know a dealer could be successful being very transparent with the pricing and process. Tom was an excellent knowledgeable and friendly representative.

coltsguy

27 de ago. de 2011

Awesome experience, very friendly and helpful guys. Salesman was great, sales manager was easy to work with and provided plenty of information and advice, Finance guy ws fast, provided excellent info. The whole experience was great, made me feel very welcome and at home

decanela

24 de ago. de 2011

Mr. Dianderas was such an awesome person. He ensured that I got just what I wanted, and provided me with all the information I needed to make the right decision about my new car. He provided outstanding customer service and treated both me and my mother with respect. I will definitely recommend him and Ford to my family and friends. Thank you for such great service.

Cynthiacandice

23 de ago. de 2011

Great dealer, very informative. Had a great personality.very professional. I liked the friendliness of the sales persons, and all the staff helped each other out in order to make my experience very easy.

twillia09

22 de ago. de 2011

Kevin Roy made me and my fiance car buying experience very special. We didn't know if we were going to get a car at all. We walked in the dealership around 3:30p.m. on Saturday and walked out with a new car with financing at 5:45pm. If you don't call that the best car buying and customer service experience. I recommend for all new and used car buyers to go see Kevin Roy. He gets the job done!

arosado56

19 de ago. de 2011

I am extremely satisfied with the service received at Koons Ford. I received excellent customer service from the staff and especially from Felix Dianderas. He showed me several vehicles based on my request. My daughter and I received excellent service from him and would definitely recommend him and Koons Ford to our family and friends. Thank you!

topper2k1

18 de ago. de 2011

I was in the market for new Mustang. Researching different dealer inventories, I found one that I liked on the Koons website. I inquired on a Sunday, when the dealer was closed, but Desiree responded to let me know that she would send me a quote on Monday. Monday morning came, and the quote I got was very respectable. Definitely fell in line with the research I had done. Unfortunately, it turned out that the car was sold over the weekend. Immediately, Sam was in touch to try and help me find another model.We labored, back and forth for a couple weeks trying to find the 'right one'. We definitely had our ups and downs, but Sam's effort and communication was top notch. I came to respect the time he was putting in to make sure I got what I wanted. Just when it was starting to look like we couldn't find something and may have to go through the custom order route, Sam suggested the Boss 302 or Shelby. I hadn't seriously considered them, but was willing to look. They sent me the specs on a Shelby they had in stock. That's when Sam put me in touch with Jimmy, who is in charge of finance. Jimmy came back with a reasonable arrangement that didn't have me hesitate for a minute.Keep in mind, up to this point, I had not visited the dealer yet. All interactions had been online. Which worked perfectly for my schedule.Finally the time came to head down to the dealer and sign the paperwork and get the car. I live a couple hours away. When I arrived, everyone at the dealership made me feel like a King, and there were constantly sales people and customers outside just looking at my new purchase. It made me feel great.Met Jimmy, the deal was exactly as we discussed, got the car cleaned up and I was out in no time. Really, it was the best and easiest car buying experience I've had, and I won't hesitate to recommend or use them again.

fusionfo11

15 de ago. de 2011

Koons Ford earned a customer for life! My sales representative, Curtis Conaway, searched online for several days to find me exactly what I was looking for. He also responded to my email and phone calls almost immediately, and would always leave a message if he didn't reach me. Curtis and the management staff worked with me on a appropriate trade-in value in for my old car and helped me reach a monthly payment I was comfortable with. This dealership has been the best car buying experience I have had and I will definitely go back to buy my next Ford. I highly recommend this dealership to anyone looking for a new car.

S kelly

13 de ago. de 2011

From Uncertain to Certain:From the first contact with the dealership, I was very impressed. Ms. Taylor's professionalism, attitude and her willingness and ability to answer my questions was the first step of my great car buying experience at Koons. I am a firm believer, the first contact of a business will either bring you clients/customers or deter them. I have purchased many cars and I don't recall being so at ease with the process. When I walked through the door, Ms. Taylor greeted me with a smile. Ray Baldwin, my sales consultant, a soft spoken and well mannered guy was right there. He introduced himself. I wasn't sure what to expect at first, but I continued to be impressed after talking with him. We talked as though we had known each other for years. Not only did Ray listened, he heard and understood what I wanted. He explained the process step by step, answering any other questions that I had. I felt really comfort with him and the sincerity of what he was saying. Not like previous experiences, where I had some reservations about the truthfulness of what the sales person was dishing out.I must say, everyone was so so friendly, it was unbelieveable, everyone spoke to me. That brings me to Jimmy Lowry, the finance director. Extremely nice guy, I think he spoke to me everytime he saw me,inquiring if I needed anything, making sure I was comfortable. Even though he walked at swift pace, he acknowledge me everytime he saw me. While I think I had a special case, the Koons Team worked it out in my favor. I had butterflies about the whole thing, but in the end, I did not have to settle for a vechile that I did not want or like. I drove off the lot with a smile on face the size of Texas, I could not believe it was possible. The saying "We're Gonna Wow Ya", they did. There was no intimidation and no shell games. I would recommend Koons of Baltimore to anyone that is in market for a new car, and a great experience. Mr. Koons should be proud of the team at this dealership. They over delivered!!!!! Thanks guys, you're the best!!!!!

fairywolf

9 de ago. de 2011

We bought a new Ford Explorer and love it! This was by far the best car buying experience my husband and I have had! Tom Snyder was professional, knowledgeable, No-Pressure, and honest. (yes, I never thought I would say that about a car salesman) He even let us know that a rebate we were after was $500 more than what we thought it was. He worked hard to get us the exact model we wanted and quickly. I awlays hate going to dealerships because I don't like being pressured to buy and it happens every time - this was the first time I felt I could relax. Jimmy Lowery was also very friendly and professional when we did all of our final paperwork. He let us know about the extended warranty's but never pushed us to buy them. I can't say enough good things about Koons! We will definitely be repeat customers.

scott kiddoo

6 de ago. de 2011

Philo Gentles is a pleasure to work with. Having made multiple (7x) Ford purchases over the past twenty years,I found Philo to have made the car buying experience easy and a pleasue. He did everything he could to make sure we were match up with the product required with the product purchased, 2011 Ford Edge SE.Koons Ford did everything to match the price points that we required. Even offering programs to save us money that we did not accept. Even though there were closer Ford dealerships to the Pasadena, MD area, Koons made the sale with courtesy and follow up unlike other dealerships.Knowing that Philo is an undergrad at Maryland, I know he will continue to be a positive an prodctive assocate with whatever company and industry he chooses. As a on-road sales repesentative, driving over 50,000 miles yearly, I know he has received good sales training and is learning well from Koons Ford. I wish him good luck in future.Thank you.Scott Kiddoo

mdb014

4 de ago. de 2011

Derek, Jimmy, and Steve put in days of work when helping me purchase my first new car. After having some trouble being financed for the vehicle that I had initially wanted, none of these guys took no for an answer. They all worked with numerous banks and found the perfect deal for me, and got me into the perfect truck. I couldn't be happier with the friendliness and customer service, they had given me the truck to drive for the weekend before purchase, filled it with gas, then when I came in to sign the final paperwork they had the trucked detailed and filled again. I couldn't have asked for a more pleasant experience, I will definitely be a repeat customer and would highly recommend these guys to anyone in the market for a new vehicle. Thanks Again, Matt Brown

kellynatale

2 de ago. de 2011

Keith made my first car buying experience smooth and painless. All of the costs involved were made clear upfront and nothing was hidden. He was never pushy and was flexible in the time it took for me to make my decision. Kevin had all the paperwork ready and solved any issues that I had. Within 30 days, I had a small problem with my windshield washer fluid lines and they took care of it right away. I would reccommend Koons of Baltimore to anyone and would most likely buy my next car from them again.

Mikeandjenny

1 de ago. de 2011

My wife and I are extremely happy with the service provided. Mr Martin and Mr Gentles went out of their way to make everything flow very smoothly, they were helpful and informative with being the least bit pushy. I would absolutely recommend them to anyone.

RobertAdams81

1 de ago. de 2011

I had an excellent experience with Koon's Ford Baltimore--in particular with Tom Snyder, the only person I had any real contact with. I live and work in Philadelphia and made contact with the Baltimore dealer over the phone about a car I saw on the website. Tom was extremely friendly and helpful. He answered all my questions and made me feel very comfortable with the purchase. He personally took additional interior pictures of the vehicle for me and even gave me his personal cell number to call if I couldnt reach him at the dealer. The customer service he showed me was amazing. I agreed to the purchase without even seeing or driving the car. Tom personally picked me up from the Amtrak train station in the new vehicle and completed the paperwork with me. Everything was explained clearly with no surprises. I bought the Ford Fusion 2012 and it has exceeded my expectations. Once my income goes higher, I plan to return to the same dealer again in a few years and see Tom to upgrade to the newest model. Excellent experience overall.

micr63

30 de jul. de 2011

Enjoyed working with everyone. i did not feel pressured, I felt my concerns were listened to and that everyone tried to please me with my goals and needs to complete this sale. I honestly came to look, i had done my homework on the car i wanted. i know I could have bought the same day and drive a car home but realistically did not expect to. past experiences with other dealerships and manufacturers have been a lot of haggling and pressure, even in dealerships that advertise "no haggle" prices.thanks tom, jimmy and russell for the start of my ford relationship, since this is the first time buying from you as well as buying a ford.

versiesvoice

30 de jul. de 2011

I purchased a used vehicle and instantly regretted my decision the very next day. I am very pleased with how my sales consultant, the sales manager and the Finance Director worked as a cohesive team to go above and beyong; making sure I was satisfied. Four days from my original purchase date, I was able to exhange my "old" car and drive away in my "new" used car that I absolutely love. I would definitely recommend these guys, especially to those who have had credit challenges and are looking for a dealership that will give you a fair chance to rebuild your credit worthiness. Love the 7 day exchange policy.

rhs

29 de jul. de 2011

I recently bought two cars within one month, each from different dealerships. Koons Baltimore Ford and Ray Baldwin were hands-down the best to deal with. It was a no pressure sale with nothing but help and advice offered at every step. I felt the deal was fair, and the car (a Fusion hybrid) is superb. My other new car is an import, bought for good reasons, yet overall the Ford is more impressive and by far more user-friendly. On top of that, I've been getting nearly 50 mpg on the highway! When I got a small chip on the door, the dealership mailed me a paint repair kit at no charge - they also sent my plates to me since I live nearly an hour away. Ray is without question the most customer friendly sales person I have dealt with. I definitely recommend Koons of Baltimore, the Fusion hybrid and Ray Baldwin.

smsalmon

29 de jul. de 2011

Outstanding sales and finance experience. Got the car I absolutely wanted for a better than hoped for deal. Curtis went well out of his way to find the vehicle I wanted,and Jimmy worked some magic to get me the right car payment. Kudos to Koons of Baltimore - Great effort. I'll be back!

cczyzewski

28 de jul. de 2011

Quick & freindly service. Great people to deal with! I have been dealing with these people forever. Always telling people how great they are & to go there.

stevel22

28 de jul. de 2011

The customer service from Tom Snyder was better than past experiences at 5 other dealerships. Jim Lowry knows the process and made it simple. Tom Miller and Ken Dillon in service understand that regardless of the issue, its important to the customer and their tact works.Very good service and its rare to be present across an organization with the consistency that Koons has been able to achieve. The GM must be pretty good.

ed_r

27 de jul. de 2011

Just bought a new Ford Edge Sport from Koons Ford on Security Blvd. Tom actually delivered it to me at work today - and this is just one of the many ways they went above and beyond to make this the best car shopping and buying experience I've ever had. Everyone at the dealership treated me well - genuinely helpful. I learned of Koons Ford through a co-worker, who raved about his experience. Now I will highly recommend Koons Ford to everyone I know. Thank you, Koons Ford - can't wait to jump in my new Edge Sport!

boughtafiesta

26 de jul. de 2011

We were treated very honestly from start to finish. [A few months ago, at a DIFFERENT dealer (not a Ford dealer) we repeatedly asked for an "out-the door" price. But when we were signing the papers, a new number was given to us, and we walked out.] At Koons, though, Sam was completely transparent in his dealing with us. He made sure we knew all of the price details and the features on the Fiesta that we purchased. He was easy to talk to, and actually made the process enjoyable.

RandACooper

21 de jul. de 2011

I used USAA's car buying service and they connected me with Koons Ford. Sam, at Koons, quicxkly reached out to me. He was great to work with. He searched and found the vehicle we wanted. He made arrangements to have it delivered to Koons. There was no uncomfortable pressure. Nothing about the experience was unpleasant. Consider Koons. Consider Sam.

sunshine52

21 de jul. de 2011

I needed an oil change and Koons Ford had a good coupon for this service.Also, they provide a quick lane for faster service. I will recommend this dealership to my friends and family. I changed the rating. The service was outstanding, please accept my I apology.I will be back.

wuomosa

20 de jul. de 2011

Derek was outstanding. I went into the dealership just to look at the WV Beetle. I ended up very happily trading in a Honda Civic and purchasing a VW Beetle that was pristine and that had been checked out mechanically.I was treated very courteously. This was by far the very best car shopping experience I ever had and would stongly recommend the staff at Koons to anyone who wants to buy a quality used car. Derek was professional, informed, considerate, available to answer any questions and a pleasure to work with!

fmason

20 de jul. de 2011

I called to inquire about a specific type of vehicle. Tom appeared very knowledgable and courteous over the phone - no pressure. As I was shopping with my daughter for a vehicle for her via the internet, we were pretty knowlegeable ourselves and had actually planned to visit several dealerships, and we informed Tom of this.Needles to say because of the overall atmosphere and abience of the dealership, the professionalism of Tom and the wonderful experience with Steve, the F&I manager. Koons Ford of Baltimore was our first and last stop. Additionally, I'd planned to finance the vehicle with my credit union, but ended up using the financing that Steve had offered.This was one on my most pleasant automobile buying experiences. I will highly recommend Koons Ford Baltimore and specifically Tom and Steve to my wide circle of family and friends. They do the auto sales profession PROUD.

Ashes2Ashes

19 de jul. de 2011

I walked into the dealership not knowing what to expect. I had just came from another dealership and was turned down. When I walked in I was greeted by Alona and Desiree, it made me feel welcomed and at ease. When Philo came to assist me he was honest straight forward and answered all my questions. I had the pleasure of speaking with the ladies while my vehicle was being appraised. Bottom Line I will reccommend everyone I know. Thanks Guys!

snoop

19 de jul. de 2011

I had a great experience with Koons and their team! Keith O'Connor was the penultimate sales professional and Ken Dillon in the service department has helped keep my new truck in tip top shape. Thanks guys!

bugsbe

17 de jul. de 2011

Knowledgeable staff that works well together. Best no-nonsense car-buying I've encountered. Highly recommend this dealership. Personalized emails were great. Service staff friendly and helpful.

Kcurtis88

15 de jul. de 2011

Koons Ford was an excellent experience. Tom Snyder, our sales person, was very knowledgeable and not pushy at all. Financing with Steven Ageloff was thorough and quick. I walked away very happy with my new mustang.

theresan

15 de jul. de 2011

Tom Snyder went above and beyond the call of duty to get me the car I wanted, when I wanted it, even to the point of negotiating with the Port of Baltimore! Tom and Jimmy were professional, courteous, responsive, and low pressure. Thanks!

missjulie69

13 de jul. de 2011

Just purchased a brand new 2012 Ford Mustang V6 Coupe. Mr Mark Dixon was veryaccomodating and helpful. Mr Russell Martin went out of his way to help us seal the deal. He worked very hard to help us with all our wants and needs.A special thank you to Mr. Mihail Tomazos, he helped us with all the financing and was very kind and caring. He explained everything so that we could understand. Was very WOWED by our recent purchase.Would highly recommend purchasing a vehicle from the Koons Ford Dealership.Thank you,Donna Gibson

pehardy

12 de jul. de 2011

My experience with this salesperson was excellent. He never turned his back on me and he got back to you when he said he would. He explained anything in detail and he was just plain friendly and very cordial. I would reccomend him to anyone I knew who was in the market for a car purchase. I must tell you that the entire dealership was professional. This should be the model dealership for all Ford Dealers. Everyone went over and above to please me even salespersons who did not wait on me. From calling on the phone to Jim in the fianance office to Pete who I called back the next day just to ask how somehthing worked on my new Explorer. They were willing to go out of their way to assist me. I have never had an experience such as the one I had at Koons on Security Blvd. You should be proud of all those employees in that dealership because they have it going on. Curtis and the Jim in the fiance department made this sale way too easy I felt like something was wrong it went so smooth. I am a Branch Manager at MECU one of Baltimore Credit Union and I am a people person and I recognize great service and this dealership should be commended by some high official on the excellent customer service skills they display and I have been there a few times and it it always the same. Please give these folks from the receptionist desk to fiance a great hand they surly deserve a great word and some high commendations!!!! When you look up professionalism you will find Curtis Conaway and under Great you will find Koons of Baltimore.....Thank you for a Wonderful experience.

okka9424

9 de jul. de 2011

I WAS ONLY EXPECTING TO HAVE MY CAR SERVICED WHEN UNEXPECTED REPAIRS REQUIRED THAT I REPLACE MY VEHICLE. I WENT TO THE USED CAR LOT AND MET CARTEZ. HE MADE ME FEEL COMFORTABLE AND EASED MY FEARS ABOUT THIS NEW DILEMMA. HE WORKED WITH ME TO GET THE BEST CAR FOR MY NEEDS AT THE BEST PRICE. MAKING THE WHOLE PROCESS PAINLESS. I'VE NEVER HAD BUYING A CAR GO SO SMOOTHLY. THANKS CARTEZ & THANKS KOONS.

cmleo

8 de jul. de 2011

VERY POSITIVE VISIT IN THE SERVICE DEPT, AS WELL AS NEW & USED CAR SALES, WOULD PURCHASE A VEHICLE FROM THIS DEALERSHIP W/O QUESTION, AND HAVE IT SERVICED HERE AS WELL.

BruceACole

7 de jul. de 2011

Curtis Conaway was extremely helpful in locating a vehicle that had the interior and exterior colors and all the options we wanted. We've never had a car salesman work that hard for us. He was very polite, professional, knowledgeable and responsive. He was not at all pushy like some salespeople elsewhere can be. The man that did the final paper work with us was also very professional and did a great job for us. The vehicle was very well detailed for us. Although Koons Ford of Baltimore is not the closest Ford dealer to us, the next time we want to buy a car, we're going to Koons and Curtis Conaway first!

debphillips

7 de jul. de 2011

My mom and I were very satisifed with the service we received today at Koons Ford, My mom bought a 2006 Ford Escape and I bought a 2006 Kia Sportage EX. Kevin, Jerry, and Mike were pleasant and gave us a good deal. I plan to continue to puchase my vehicles from Koons Ford.

Rhonda23

5 de jul. de 2011

The customer service received from the above mentioned employees was excellent. They were all very accomodating, informative and polite. The coordination with my insurance company made my experience less stressful and my car looks terriffic.Thank you Koons of Baltimore.

acoley87

5 de jul. de 2011

My recent purchase from Koon's Ford has been a great experience. This is my third vehicle purchase and was by far the best. Sam was very nice to have as a salesman. He helped to ensure that I got everything I wanted in the vehicle and was very consistent with keeping me updated on the ordering process of my car. I really felt like I was buying a car from a friend I had known for years. Thanks Sam!!!

LarsSpencer

3 de jul. de 2011

Philo Gentles was VERY patient and did his best to assure us that we fully understood the ins and outs of the complexities of a new car purchase, giving us the best possible vector of purchase. Then after the sale he spent an atypical amount of time assuring the wife was proficient in the cockpit ;)I now see why my father had purchased several cars from Koons Ford in years past - I only wish I had his insight and common sense. It was worth the 100 plus mile jounce to Maryland from down state Delaware. We saved $1,833 from our best deal after several weeks of going between five dealers in Delaware and she obtained the exact car she wanted!Lars and Donna Spencer

sdrosjack

2 de jul. de 2011

Kevin was very helpful in getting me into a great Ford Fiesta. He took the time to show me the various cars on the lot and how each was equipped and got me through the process of finalizing the deal.

MattG78

2 de jul. de 2011

This Dealer was given these ratings,i told them what i wanted, i was shocked how quickly everything got done, thank you very very much

cupcake11765

1 de jul. de 2011

I have had my F150 in for service with Tom Miller and was impressed with my over all experience. The diagnostics were performed and repaired within a reasonable time. It is a pleasure to go to a dealership for repairs and actually leave without feeling frustated due to poor service. I now have a recall on my F150 and the first person and dealership that I thought of was Tom Miller at Baltimore Ford. Thanks for the excellent work!

fordescapexlt

1 de jul. de 2011

Our small business is in the depressed housing industry, the lowest possible price was our sole consideration given small business owners do not have the luxury or false comfort of bi-weekly pay, sick leave, vacation days or matching retirement. Price was it, and after significant research and dealer visits, we found the best deal bar none online at Koons Ford of Baltimore. They were courteous, open, honest and delivered the vehicle and paperwork to us, even crossing the Chesapeake Bay Bridge on a summer Friday afternoon, something everyone attempts to avoid! We thank you! Our sales professional, Felix, was knowledgeable and answered all our questions, both with the paperwork and while test driving the vehicle. He even pointed out some features we might not never have known about like the SYNC function! We are proud new owners of the Ford Escape XLT! One other thing, I made every effort to reward Ford Motor Company for not taking stimulus money and instead doing what we as small business owners have also been forced to do, make our business stronger through significant effort, cuts & consolidation while at the same time improving our service and value! Thank you Felix, and Koons Ford of Baltimore!

wetfireworks

1 de jul. de 2011

Worked back and forth for a while with the dealer on my trade and a new vehicle. When it looked like we would not be able to make the deal due to a difference in price, Alona Holland reminded me of the rebate on tax for my trade in, which more than brought the deal together. Working with Ray Baldwin (Sales) was a pleasure, the customer services team (especially Alona) made it a great experience also, she really looked after me. When I went to the dealer and into the finance office Jimmy was great, really friendly and helpful. He ensured I understood everything that was going on and every itemized charge (almost to a fault). I would suggest them to anyone, and will go back there first the next time I'm looking for another truck.

kinser1

30 de jun. de 2011

i needed repairs done to my 2006 f350 diesel truck, having heard that Mr. Leibowitz is one of the most knowlegdable service personnel to answer some of my questions before bringing the truck in. He knew what i was experincing and assured me that his diesel mechanic BJ is the top in his field and they could handle my concerns. Not only was it corrected quickly, but it was explained in a way that i could understand. thank you koons ford

mbananto

29 de jun. de 2011

I went in looking for a fiesta my budget was relatively tight and i did not think that i would foind anything resonably price. I went tto multiple dealerships before visiting koons. I had searched their online inventory and found a car i loved and just wanted to drive it for fun and to see what it was like. After driving the car and loving it Tom Snyder (my sales rep) gave me aprice that was fair and better than any other dealership i had visited. Afterbwe went forward their was no pressure to make the sale and Jimmy Lowry in the finance dept. worked to get me a great rate even though my credit was not exceptional. I LOVE my new 2011 fusion it is everything i could have hoped for at a great price. Overall everyone at the dealership was professional and a pleasure to deal with it will be the first place i go when buying my next vehicle and i will be excited to recommend them to my friends and family. Thank you koons of baltimore!

michelletruitt1

29 de jun. de 2011

THANK YOU Koons Ford of Bmore for having the Greatest employees!! Russell & Jimmy not only got me into one vehicle but I walked away w/2 new trucks!! They worked the impossible and I couldn't be any happier! I was in & out in no time at all. I truely appreciate their help, I told them exactly what I was looking for & they delivered. I've already recommended one friend and will continue recommending in the future. Thanks guys- we love our new trucks!!

Cymri96

28 de jun. de 2011

We were given Baltimore Koons Ford as a certified dealer through AAA. Sam contacted us the very next day. Through a number of emails Sam was able to get a handle on what type of truck we were looking for. Living an hour and a half away in another state this was very helpful. Sam was very patient as I changed my mind on several things about the truck. After looking at numerous window stickers that Sam sent me and making daily phone calls, we picked out the perfect truck. The experience at the dealership was well worth the hour and a half drive. Finally getting to meet Sam face to face was very rewarding. The associates at Koons were very friendly and professional. They helped move along the closing process concidering it was a busy Saturday evening. Sam stayed after hours to show us how everything in the truck worked. Koons works very hard towards their 5 star rating and they deserve it.

reneey

28 de jun. de 2011

I have always dreaded the car buying process and have never been very fond of car salesmen, but my experience at Koons Ford, and with Keith, was very pleasant. I never felt as though I was a number or a sales goal he needed to reach. I was treated with the respect I deserve and was never pressured. I will recommend Keith and Koons Ford to anyone looking for a vehicle.

rbaker1401

28 de jun. de 2011

This was a terrific experiences with professional sales staff. Was unsure which vehicle to purchase and would best fit my needs. Discussed my vehicle purpose with the staff and they suggested the Edge. Now that I have had an opportunity to use the vehicle for the purpose they staff was correct, it is an excellent choice. Terrific staff, very knowledgeable and professional.

o0saly0o

28 de jun. de 2011

It is not easy to get approved for a new car as first time buyer. I have no credit, and i have a new job. i needed a car to get to work, but didnt want a used car. JIMMY LOWRY, the Finance Manager made it happen for me. Now i drive a brand new Ford Fiesta 2011. i am very happy with my purchase. A spcial thank you also goes to Kyle, the Manager. you guys really rock.Saly Logan

carbuncle

27 de jun. de 2011

Me and my wife bought a 2011 Ford Edge Se on June 25. We are both very happy with our purchase. I got a decent amount for my trade-in and a great price for our new car. Our salesperson was Tom Snyder. He was very helpful. We drove past three ford dealerships to get to koon's baltimore ford because of the great reviews. Highly recommended!

sexyhips

26 de jun. de 2011

I purchased my vehicle from Koons Ford in 2001. Since then, I will only let Koons Ford service my vehicle. I truly appreciate their knowledge and service to my vehicle.

amandacote21

25 de jun. de 2011

I always dread going into a dealership and being turned away, or frowned upon due to my credit score or price range. I tend to be a harder person to deal with as I always nit pick every little thing. I currently purchased a fairly new but used vehicle from Koons Ford Baltimore. Overall Koons Ford was a clean, well organized place and everyone seemed to be friendly and focused on serving the customer. Dan Coy assisted me in every way possible from getting my application processed quickly, to finding a better vehicle than I thought I could get, to making my payments affordable, to making sure I was 100% happy with everything. He was in contact with me quickly upon putting in my online application, he was extremely friendly to my fiance and I, never judged our situation and did everything to get us into our car. Furthermore he had a great attitude the entire time I said well this has a scratch n it better be extremely clean and don't forget to do this and that. Although I was buying used I expected a newer car well in my eyes, and he went above and beyond pleasing my demands. I not only am 150% happy with my vehicle and the payment, but I also enjoyed my car buying experience and no longer dread speaking with salesman. I definetly will be doing my future car purchases through him as well as sending future business his way. I hope everyone buying a car gets the pleasure of dealing with Dan.

smokey1957

25 de jun. de 2011

There are dealers closer to me but Koons Ford is worth the drive because of there excellent service and better deal. I recommend Koons Ford to my friends that are looking to buy a Ford. also my next Ford will be from Koons.ThanksKevin Barley

kengbmore

24 de jun. de 2011

From the moment I walked into the dealership, the reception staff as well as all the employes in the showroom exhibited a true friendliness and camaraderie with each other. I knew if they treated each other this way, I was in for a smooth process. I was right. This team is well oiled and knows how to keep the customer happy. It's not about cold drinks, coffee or donuts...it's about treating people with respect, honesty and listening to the customer.I had a wonderful experience here. There is a closer dealer to my home in Owings Mills, and I tried to give them my business, but the arrogance and inflexibility of that dealer pointed me right to Koons - and I will never look elsewhere when buying a Ford again!

Ford4life94

24 de jun. de 2011

Service was great. Tom Miller was a big help in getting my truck fixed quick and done well. I will deffinately go here for any future work. I would recommend them to all of my friends.

momkala69

24 de jun. de 2011

service was great. car was fixed perfectly. staff was friendly. service was speedy. entire experience as extremely quick and easy. we are very pleased with the entire service and would return and recommend to anyone.

Lshi21658

24 de jun. de 2011

My service experience at Koons ford of Baltimore was exceptional! Tom miller was a great help to to me. He got my truck in right away. It was fixed in a neat, clean and timely manner. With no doubt in my mind I will be back with no reservations. Thank you Koons ford and Tom Miller.

ron5416

22 de jun. de 2011

My experience with Koons Ford was very informative. The end result was purchasing a new for focus which I love. My salesman Mark was very attentive in satisfying my needs and my affordability.

e30og

18 de jun. de 2011

Was shopping around many Ford dealers in the Baltimore/Washington Area for a New Ford Focus. I got the least run-around and game playing from Koons. Visited Apple Ford but had (yet another) poor shopping experience with Apple (Bait & switch, pushy/Arrogant salesperson and sales manager, lied about rebates and price). Went to Koons afterwards and Raymond was very curteous and relaxed throughout the negotiating process. Bought the car soon after getting some great rebates. A few months later, was replacing another car and shopped around a few different Ford dealers. Again, Koons was the most helpful. Other dealers were curteous also, however Nick Constantine at Koons was the only Salesperson who followed up with me after my initial visit and was not at all pushy. I traded a vehicle in and even recieved a loaner for a few days while my car was being Prepped. Hit Koons of Baltimore if your in the market, I am not sure of other Koons

tiaapaul

2 de jun. de 2011

I have had a great experience this week with Pete Dixon at Koon's Ford-Security! In the past, buying a new/used car would have been a horrific experience. However, this has been the best experience that I have had purchasing any vechicle! I got rid of my troublesome van and I am now driving a great SUV! And what's even better is that they got my payments where I wanted them, paid me for vehicle, and I even recieved cash back! I am recommending all of my friends and family to go to Koon's Ford-Security, and to especially ask for Pete Dixon and Dan Coy! They really WOW'ed me!

unhinged17

24 de may. de 2011

I am thrilled with the experience I had buying a 2011 Ford Fiesta from Koons Ford Baltimore. I first called Koons Ford Baltimore on Saturday, April 30 2011 during a difficult search for a base model 2011 Ford Fiesta. Dennis Koulatsos, the GM, spoke with me and personally conducted a search for the vehicle I was looking for. That evening, even though Koons had a very busy end-of-month sales day, Mr. Koulatsos called me back and told me that he would be able to sell me a slightly higher spec'd Ford Fiesta for a very low price, and offered me an excellent value for my trade in. I didn't know it, but Koons Ford Baltimore was closed the following day (Sunday May 1), but Mr. Koulatsos opened the dealership that day just so I could come in and purchase my car! Pete Dixon, the salesman who I worked with, was friendly, courteous, and very low-pressure. He made the car-buying process fun, relaxed and enjoyable. And, it was great to be able to sit in all the awesome cars in the showroom with no one else there! They got my paperwork done and out the door within 2 hours. Mr. Koulatsos really went out of his way to get me a great deal on the car I wanted, and worked it out so that I would be able to drive home that day in my new Ford Fiesta, even though my bank (which provided my financing) was closed that day. I had the best car-buying experience I've ever had at Koons Ford Baltimore, and I wouldn't hesitate to send anyone else there or to buy another vehicle from them in the future. Thank you Mr. Koulatsos, Pete and everyone at Koons Ford Baltimore for the best car buying experience ever!

josepepper

21 de may. de 2011

Some people are afraid to buy a new car or truck, Im an old hand at this but there was a time for me that it was a difficult process. No matter how you feel about this I can tell you your troubles are over. One of the lessons I learned early in my career is that everyone needs to make money, including care salesman...now Im sure they made a profit on my truck but for the life of me I'm not sure how. They gave me the best deal in Baltimore and it was such a pleasant experience it actually surprised me. The staff treated me like family, they gave me every break they could and even honored a corp. coupon from Ford late in the process. I absolutely love my new truck and these folks are the best. I have no relationship with these people other than as a client and I can tell you honestly you cannot go wrong with Koon's Ford on Security Blvd in Baltimore. Good luck to you.Daniel Alvarez

python

20 de may. de 2011

WOW for someone who "will take care of you" this has yet to be proven. three months and no follow up for my radio which I was promised. Car in for service not getting a warm and fuzzy feeling about that either. 7:00 am for a check engine light on a 4 month old car. Also asked for oil change while I was there, really not needed though. Called at 3:30 to check status...finishing up on oil change hav't diagnosed the check engine light yet. Now wouldn't someone think that was MORE IMPORTANT? I will follow up when all is completed.

titan333

11 de may. de 2011

I have worked with many dealers / service managers but I can finally say i have found the best. Tom Miller knew what he was talking about and really cared. he made sure any problems I had were fixed right the first time. I will return to this service department because of him.

tmil725

9 de may. de 2011

Purchased a used 2010 Camaro on 5/7. Buying experience was straightforward and painless. Received a very good trade-in value and the vehicle was competitively priced. Have previously purchased new vehicles from Koons. This was the first used vehicle from Koons. Would recommend Cartez and Koons group for car buying needs.

ollies23

6 de may. de 2011

Tom Miller of Koons Ford of Baltimore took the time to explain to me what work I needed on my car and why it was needed. No other dealer ever told me why a service or repair was needed. I felt that he cared about my families safety on the road. I will only have my vehicle serviced at Koons Ford of Baltimore.

LISA437

5 de may. de 2011

I WORK IN THE HOTEL BUSINESS SO I KNOW GREAT CUSTOMER SERVICE. ADAM / PARTS WORKED WITH ME TO GET ALL THE LITTLE EXTRAS FOR MY NEW CAR. YOU CAN REALLY TELL THAT HE KNOWS HOW TO RUN HIS DEPARTMENT AND HOW TO HANDLE CUSTOMERS TO MAKE THEM VERY HAPPY. ADAM HAS THE "DO WHATEVER IT TAKES" APPROACH WITH EACH CUSTOMER. STEVE IS OUTSTANDING IN HIS POSITION AS WELL. HE KNOWS FINANCE LIKE NO OTHER. HE IS VERY, VERY PATIENT, KNOWLEDGEABLE AND KNOWS HOW TO PLEASE. I HAVE OWNED 9 CARS IN MY LIFE AND I WILL BE BACK FOR THE NEXT ONE. I WILL ALSO RECOMMEND THIS DEALERSHIP TO ALL MY FRIENDS AND FAMILY. I AM HARD TO PLEASE AND THANKS TO THESE TWO WONDERFUL ASSOCIATES THEY "KNOW HOW TO WORK IT" THANK YOU FOR SUCH "SUPERIOR" CUSTOMERS SERVICE AND A GREAT PRODUCT.

laxinbaby24

5 de may. de 2011

I would recommend this dealership to anyone, Tom was very helpful and understood my problem. He had got my car in and out very quickly with no mistakes. He took his time and made sure that all of my problems were solved and was not satisfied till i was which was very nice.

melsmity

3 de may. de 2011

My fiance and I were looking to trade in my 2008 Toyota Camry for a fuel efficient, cheap AMERICAN MADE vehicle. I had looked online and received the WOW price via email. When I got to the dealership Nick approached us and it began! He immediately took us outside to look at a few different Fiestas and asked what I was looking for. I was completely blunt and told him exactly what a dealer DOES NOT want to hear..."cheap and good gas mileage." He asked if we wanted automatic or manual. I answered "I can drive stick shift." He then responded "Can I ask why manual?" and again I answered, "because its cheaper." Nick was awesome. He was completely fine with it. He gave us the keys to a couple Fiestas and my fiance and I took it for a ride. When we returned we chatted about my trade-in. It wasn't what I wanted but he was very willing to negotiate and get me an extra $500 -- excellent! It was a done deal! We had such a great experience with Nick, Dennis the GM and Alona. They were friendly, fun, outgoing, and sincere! They had the exact car I wanted, the process was smooth and FAST, VERY FAST! We were in and out in 2 and a half hours! Amazing! I think they might have converted my Chevy guy into a Ford guy :-) We are definitely going to be repeat customers!

thedevroyes

27 de abr. de 2011

I bought my 2011 Ford Fusion in December from Keith O'Connor and that was the most incredibly easy and pleasant car buying experience I've ever had. My car was due for its first visit to the service dept for an oil change and 5k mile check up. I was somewhat hesitant as I know how service depts at dealerships can be. I contacted Keith first to set everything up, make the appt, and to arrange a loaner car. I was quite pleasantly surprised. All the gentlemen in the service dept were friendly and my car was completed in a timely manner. I highly recommend the service dept and staff. Koons has been wonderful!!!!!!!! Thank you.

Sfiers2

23 de abr. de 2011

I have had my car in this service department several times and it's always done on time. When they give an estimate that's the price, there are never any surprises. They are always very pleasant to deal with and treat you like family. As a woman it can be a little overwhelming kto get your car service and the make me comfortable and put me at ease. I have no problem recommending this service department to family and friends.

jmmoreland

22 de abr. de 2011

After spending many trips back and forth to the service department with my failing GMC Yukon XL, I knew I needed to buy a new car where the dealership would stand behind it's product. We have bought many work trucks from Koon's Ford and knew their service department was great. So we looked into an SUV that could fit the family. I hadn't driven a Ford (except for a pick-up) in a long time. Dennis Koulatsos knew I was apprehensive and sent me home in an Expedition for the weekend. I was sold! Rick Crouch made sure I foudn the exact color and extras I wanted. I never thought I would have an SUV I loved and save $10,000 compared to GMC and Chevrelot!! Plus, I know I will be taken care of by a service department run with integrity. I'm sold on Ford now and recommend Koons of Baltimore to everyone.

hdemedeiros

21 de abr. de 2011

I decided to go out of my way to get my car serviced in the Baltimore branch and it has been a great decision. The staff is well qualified and the service Manager. Tom Miller, has reestablished my belief in great customer service. He continuously makes himself available for any questions I might have and has always kept a level of professionalism as well as friendliness. I will continue going to them as long as I am able.

BobDor

19 de abr. de 2011

Everyone in the service department that I have dealt with was extremely friendly. The service that I have had done has always been very competitively priced. The work was done well within the time frame of which I was original told. I would diffently recommend Koons Ford of Baltimore to my family and friends.

ShellyLA

18 de abr. de 2011

I purchased a car and was so happy with the outcome that when my car was in a small accident I wanted to back to them and have them fix it. I live about 35 minutes away from the dealership but the extra drive was well worth it. See Kevin Roy or Keith O'Conner, I doubt you will be disappointed.

baddbare

18 de abr. de 2011

Worked with my fiance to purchase her a new 2011 Fusion, most of the prep work was done via email, was in and out in about hours time. Shaeed was very helpful, polite and professional. Excellent car and price! Everyone at Koons was friendly and happy to see us.

tb2274fusion

18 de abr. de 2011

I sent the comments below right after I purchased my 2010 Ford Fusion in December 2010. Since my purchase I have continued to have contact with Keith O'Connor for customer service. He has been exceptional!Comments sent to Hal Feder, Jr in January 2011:If there were a higher rating other than "Great" Koons Ford "has it all" !!! It was, by far, the best experience I have ever had in purchasing a new vehicle! Everything was upfront. Absolutely no salesman pressure (which I hate)! I want to commend Keith O'Connor, Dennis Koulatsos, Jimmy Lowry, Tom Synder,and Mike Scrivner! These gentlemen are truly an unequivocal asset to Ford Motor Company. I will be returning to Koons Ford for future car purchases. I have also recommended Koons to friends and family who are contemplating purchasing a vehicle.

eonassau

16 de abr. de 2011

This dealership is very responsive to any and all questions. I leased one vehicle from here 3 years ago and decided to go back once that lease was up. the dealership is clean, friendly and the staff is very knowledgable. Keith was fantastic to work with and i would go back again.

sonnynkris

10 de abr. de 2011

We really appreciate the flexibility of the sales team in meeting our schedules to purchase our new Escape. Dennis and Saheed were extremely helpful. Since our purchase, we are considering buying a car for the business and a car for our 16 year old. Thank You!

HSA

10 de abr. de 2011

This dealership was great when it came to servicing my Expedition. The service writer knew what to ask and made sure that I was advised of everything before the service was initiated. When they found a need to address another issue on my vehicle, the service provider made sure I was informed before any additional service was initiated. The prices were very competitive! I would strongly recommend the service and body department to anyone, since I have used both. In fact I have taken verhicles that were not Fords to their body shop and found their work to be impecable. In my humble opinion, you won't go wrong using Koon's Ford of Baltimore for any type of auto repair.Addtionally, I purchased my Expedition at this dealership and the purchasing experience was second to none. The price was right and the sales people, and in particular the General Manager did not play games and told me up front was the bottom line price. This price too was very competitive.

ch96mike

8 de abr. de 2011

I thoroughly enjoyed my visit / experience at Koons Ford of Baltimore on Security Blvd. What made it even better was the fact that I was able to purchase a brand new Mustang GT the day prior to my birthday !!!! The sales team at Koons on Security Blvd made it possible for me to get MY dream car on MY Birthday. Thanks guys !!!!

mikes2323

8 de abr. de 2011

What a great car buying experience. Top to bottom the best ever. From the price, to the financing, to delivery, Koons was on top of every aspect of the sale. They were warm, gracious and not pushy at all. They got me the exact car that I wanted down to every detail. Service on the car has been just as amazing. Great dealership!

BobbyLoeb

5 de abr. de 2011

Best place I have have ever bought cars. Have bought four cars there and numerous friends whom I have referred bought cars there. Everyone is delighted. The sale is just the beginning of a great experience. The service and body shops provide outstanding service and conscientious, quality work. Koons Baltimore Ford is THE place to go for all automotive needs.

Steveboblooch

5 de abr. de 2011

The dealership is professionally run and managed, all the people I have delt with over the last 5 years are friendly and very helpful. My vehicles have been serviced there for the last 5 years and have always been ready on time and all the work was completed. I have purchased 3 vehicles from Koons over the last 4 years and I will continue to purchase future cars and recommend to anyone looking for a Ford to go and see Koons Ford Security before they make the final decision.

catwalk500

28 de mar. de 2011

My salesmen was incredibly knowledgeable and helpful. I have never bought a new car before where the salesman knew more than I did. The only thing better than that was the fact that I was in and out in less than an hour. The combined effort of speed and expertise made me feel more than comfortable in spending as much money as I did on a new truck. Thankfully Ford is making high quality trucks now like they always have, even back when my grandfather bought them. I had actually called before I went up there, and my salesperson sounded great on the phone that it was actually a real pleasure to get there and find he was exactly who he says he was and he never played any games with me. overall just a great place to buy from. my wife has her eye on a new edge and I don't plan on even shopping around for one......just going to go right back to koons on security.

jsgurbada

26 de sep. de 2010

Absolutely the best new car experience I have ever had. Bought a 2011 Mustang V6, price fair, trade in great, treatment exceptional. Everyone at the dealership is so nice,especially Rick and the finance group. Outstanding customer service, would not have bought the car otherwise. Impressive dealership.