Nick

8 de oct. de 2016

Everyone was polite, professional and friendly especially Ben Start. I didn't feel pressured to buy but instead felt the Ford team worked to find the truck that met my needs within my budget.

C. Mitch

8 de oct. de 2016

I had a damaged tire that needed to be replaced. I bought my truck from Koons and bought the tire package as well. Koons Service Department replaced my damaged tire in under an hour and everyone was incredibly helpful and friendly. It was a great experience dealing with such a professional staff. Thank you.

Dee

15 de sep. de 2016

I search for weeks to find a Jeep Wrangler within my budget only to find that the quoted internet prices had hidden fees and dealer options that i did not ask for nor wanted.I went to Koons Ford to look at a Jeep and 45 minutes later i was signing papers on a deal that was below the budget i set for myself.My sales consultant Ahmed Baroud was excellent!He was knowledgeable, very attentive to my needs and respectful.I got just what i wanted and at a great price.THANK YOU SO MUCH! I WILL TOTALLY SHOP WITH KOON'S AGAIN!

Betty

10 de sep. de 2016

Carla was very courteous and got my vehicle in for service quickly. I was very pleased with the short time it took to get my vehicle serviced. I always tell people how pleased I am with Koons Ford wether it is for sales or service.

Mary

10 de sep. de 2016

I was really impressed with the time and efficiency of the work I wanted done. They went above and beyond what I went in to have done. VERY IMPRESSIVE!

Larry

10 de sep. de 2016

Keith was amazing salesmen and the managers plus the finance crew was flawless. I will always buy at Koons, even if I move out of state. Bad credit forget it everyone rides with Koons ford at security Blvd. they stick with you till the end and will fight for you to get your dream car. Thanks Guys

Heather

9 de sep. de 2016

Had a great experience with purchasing our new Explorer. Was expecting the typical sales pressure/pitch that you get at other dealerships but didn't have this at all with Koons. I have recommended Koons Baltimore to friends already and we will consider them in the future for other vehicles.

Bill

9 de sep. de 2016

This is my second buying experience at Koon's Ford using the same sales person, Danaj Edmond! She has been amazing both times and as a young buyer/first-time, she kept me in line (per my Mom's wishes- regarding the budget), and made certain I could get the best deal possible! This second purchase has been without a co-signer and I was able to get the 0% interest rate! Thank you Koon's Ford and Danaj Edmond for the awesome experience!!!

Ryan

6 de sep. de 2016

Tim was freakin awesome, local pa dealership treated me like dirt because I'm younger looking for a brand new sport car. Tim acted like a friend I've known for years, I'd drive an hour to deal with you guys any day A+ service and staff .

Mike

6 de sep. de 2016

Another awesome experience at Koons Ford of Baltimore. My eighth new Ford purchase from them in five years.

Susan

6 de sep. de 2016

My experience with Koons Ford of Baltimore could not have been better. Keith, Harry, and Mark were outstanding people to work with. I very happy with my Ruby Red Fiesta, and the team made my day. Thank you

Francis

6 de sep. de 2016

Overall great! came in late on Saturday pm..people stayed late to close deal. finance, sales, prepping car. tolerant of my fidgety kids...even bought them dinner while i worked with finance! really couldn't improve on anything at this point tbh. Would def return in 3 years...and will def tell friends about it....other dealers were good but koons had what i wanted and worked to get me into it.

Steve

6 de sep. de 2016

Keith Schopman has sold us two trucks in the last year. I found him to be pleasant to work with. He is hard working, knowledgeable and friendly. The second truck we purchased recently, we went nowhere else but Koon's and asked for Keith again.

Barbara

6 de sep. de 2016

Adam was our sales person. From start to finish he was very professional. At no time did we feel hurried or pushed into making a decision to purchase. He was very informative and answered all our questions. He even went above and beyond by dropping by our home late in the evening to drop off the second key that was missing at the showroom. Adam is definitely a great asset to your company. We would highly recommend him to our family and friends. It was a much better experience that we had imagined. Thanks Adam!

yaser alsalameh

5 de sep. de 2016

They have very bad sales stuff, no respect. This was the absolute worse trying to purchase a vehicle experience ever.

David

5 de sep. de 2016

Well first of all I live in Ohio and have a Son that lives in Severn Maryland. His wife purchased a vehicle from Koons and was very pleased so on one of my trips to visit I stopped in to inquire about a new truck. I was unable to make the purchase that particular day, however, I stayed in contact with them via telephone and approx. a month later after discussing the price I made another trip there and purchased my new Ford F-150 with which I am very pleased. Beginning with the Salesman, New Car Manager, and the Finance Manager all of whom made my buying experience very stress free and enjoyable. I commend them all and am already telling my friends and family what great deals that they have. I would definitely make the 6 hr. drive again when I need a new vehicle.

Matt

5 de sep. de 2016

I came from halfway across United States to buy my truck from them ... they were professional. open .honest and very easy to work with ..I highly recommend them to everyone

John

5 de sep. de 2016

All people involved were very helpful. Best group of people I have ever had to deal with. As for improvements, you can't fix something that is not broke. I will be a return customer.

Michelle

5 de sep. de 2016

We knew purchasing a NEW vehicle was going to be a stretch due to the negative equity in our trade-in; however, our Salesman, Keith and the Finance Mgr., Mark, worked their butts off to make this happen & get us in the vehicle we wanted. We were treated like we were the only customers there...great experience & will definitely be returning.

Randy

5 de sep. de 2016

Koons Ford is the one and only dealership that I will be buying my personal vehicles from. Mark Rodgers is a good guy and really good sales manager, his help Melvin seems to be up and coming himself in his respective department. The Finance Manager had me in and out with the best rate I was going to be offered and I just overall am grateful for Koons Ford being a dealership who is after there principles best interest. 5 STARS!!!

Shirley C. Grimes

29 de ago. de 2016

My tech, Jeff Stewart, bent over backwards to get all the repairs taken care of. I did require a ride home, so that I could leave my car overnight. Trying to get that return ride the next day when the repairs were completed was a nightmare because of phone calls which would get disconnected, or, when I did talk to someone, I could not find out when someone would be able to come take me back to Koons to get my car, though I did appreciate the service, since I live 9 miles away.

Peter DiLutis

13 de ago. de 2016

In July of 2014, I went with a buddy of mine to Koons Ford of Security Blvd as he was looking to purchase a F-150 for his lawn business. I have been to many car dealerships in my life, and I have a pretty negative perception of car salesmen and dealerships in general. As soon as I walked inside, I could sense the different atmosphere that was present at Koons. It was actually fun to go around looking at cars. The staff didn't hassle us. They answered our questions and genuinely tried to find the right truck for him. There were no games or bait and switching or anything once it was time to talk price. It was genuinely a great atmosphere. And the building was buzzing with people! Now I know why.One week later, I went back to Koons and bought myself a brand new 2014 Mustang, a car that I never thought I'd be able to afford at that point in my life, but Koons made it happen. I loved everything about it, except not having a drop top. So a year later, in July of 2015, I went back to trade that in for a convertible. I ended up getting a 2014 convertible, same color, same car, with LESS miles than the one I traded in, and my payment went DOWN. 2 years later and 2 other people in my friends' family who bought the F-150 now on their own F-150. I will never buy another car from anywhere but Koons Ford of Security Blvd, and I know my friend and his family feels the same way!

Pat

11 de ago. de 2016

I researched online before choosing Koons Ford of Baltimore, the reviews were so positive I figured it would be a good experience. It was so much more than that... it was amazing.Tom Snyder was very helpful and quick to respond to any email or call I made to him. He and Scott Holt guided me through the process, making this purchase one of the best car buying experiences I've ever had. You will not be disappointed, the integrity, and customer service is unmatched! Although we live 1 1/2 hours away, it was worth the trip, I will buy from them again !We are loving our new Ford Escape Titanium..Thank you Tom and Scott, you were so helpful!

wildcat

10 de ago. de 2016

So this is a late review but, I called late Thursday (6/23) about a car. The sales person not only answered all my questions but held the car for me until i could pick it up on Saturday. Apparently Ahmed had put the keys of the car in his desk. That's awesome! Never had a sales person hold a car for me! And I was in and out in no time taking my car home.

Jackie Cramer

9 de ago. de 2016

I can't say enough great things about our purchasing experience at Koon's. We purchase a new Expedition and Casey Groop was our salesman. We had spoken to him the evening prior to purchasing due to not having the most pleasant experience at another Ford dealer. Casey listened to what we wanted gave us a quick price over the phone that worked for us and when we arrived the following day we were eligible for even more discounts. The whole experience was pleasant and we can't say enough good things about the friendly staff and the experience we had. Thank you Koon's. Jackie

wpj

7 de ago. de 2016

This is my 4th new vehicle from Koons Ford. That fact alone indicates my continuing satisfaction with Koons Ford's services AND products. There is a very serious effort on the part of every employee to be welcoming, courteous, accurate, and responsive to customers. I was very happy with both the service rep. Melvin and the finance officer Harry. I'm looking forward to my 5th new Ford sometime in the future.By the way, I have also had excellent experiences with the Service Department, which has serviced all of my Fords.Dele

Terrell Gilmore

3 de ago. de 2016

Jay Stewart was a pleasure to work with. He gave me his honest opinion.

JP

17 de jun. de 2016

I initially found Koons when searching for a car by price (they were the lowest advertised in the region). I could not negotiate my local dealership that low on an identical car. I emailed with Casey a few times and decided to come down from the Philadelphia region to buy one. Two thumbs up for the whole experience.

Andrea Evette

14 de jun. de 2016

I am very pleased with their professionalism. Their service department is so neat and newly renovated. It felt like a 5 Star dealership.

Joer

27 de may. de 2016

my experience was great they helped me get a good affordable deal, the service was fantastic and the facilities are impressive

Proud ford driver

10 de may. de 2016

Buying a car from this dealership wasn't horrible, but DO NOT use there service department. I paid over a thousand dollars for a door module, which you have to go dealership for, they kept the car for 4 days, we're extremely rude, and now my keyless entry doesn't work. So they want me to leave it there for who knows how long and pay to fix a problem that should have been fixed for the 1,105 dollar repair I've already paid for. To top all this off, the rude disrespectful staff were unhelpful and very agrivating not only to me but the person that was nice enough to drive me around while my car was sitting in there lot and the two hours we were sitting in the waiting room while they processed my credit card.

Mark from NJ

7 de may. de 2016

What a pleasant experience. The price and service was worth the drive. Felt no pressure to buy more car than I was comfortable with. Tim R was straight forward and accommodating.

T & D Closson

2 de may. de 2016

Koons Ford discovered a problem with our recent new car purchase but they took full responsibility for the error and took care of it for us. The whole process was smooth and easy. We appreciate them doing the right thing. They have the highest amount of integrity and professionalism.

DanO

28 de abr. de 2016

I live in the Chicago area and was looking for a new 2016 Ford Fiesta ST. After calling and getting prices from 5 dealers in my area I read online about people getting great deals from Koons Ford in Baltimore. So I thought what the heck and gave them a call. They not only beat all my local dealers by a couple grand, they flew me out there and bought me lunch on top of it! What a great experience. The next time I purchase a new car I will definitely be giving them a call. Ask for Christos, he was my salesman. I found him to be a very nice and honest young man.

George

21 de abr. de 2016

3 hours away. Did most negotiations virtually (phone, email, text). Traveled down and test drove a couple trucks. Deal was fast and to the point, and I was in and out in ~ 2 hours. Great dealer and facilities are very clean.

PMcCollough

20 de abr. de 2016

Great job by Alec .He really knows his job Great service

2016 ruby red 5.0

16 de abr. de 2016

I live in nassau county in New York. After getting tired of dealing with individuals who will only give you a price on a new vehicle when I was "ready" to make a purchase, I hit the Internet. Using thr cars.com service I found a vehicle I was looking for at Koon's ford on Security Blvd in Maryland. They clearly listed a discounted price that the vehicle was being offered at. After a few short emails and a quoted out the door price I was happy to make to trip to Maryland. My salesman Christos went above and beyond, taking extra care of my concerns late Sunday night while he was not at work, because he new I was about to make a long trip and I needed to know everything was in order. Steve in finance could sense that I was slightly defensive while ready to sign all the documents. I can say everything went smoothly and I came out of his office paying the same out the door price I was quoted. this has never happened to me before. all I can say is that this dealer has a solid reputation and now I know personally why that is. They give you a fair price and cut out all the trickery that goes along in other areas. thanks to everyone at Koon's that helped me have a Great car buying experience. Sincerely,2016 ruby red 5.0

D.Schill

14 de abr. de 2016

We bought our vehicle there because of the great prices! We were 2 hours away and the salesman and finance guy stayed open late for us! Great experience!! Thank you Koons!!

Andrea

24 de mar. de 2016

Melvin was my sales man. He went above and beyond the call of duty to satisfy my shopping needs. My shopping experience was more than I had expected.

DavefromDe.

15 de mar. de 2016

Test drive went well with salesman Reggie A vent. Very knowledgable about the car and courteous and friendly. Not overly pushy. Good salesman. Did not buy a car at the time because we got a lot better price on our trade-in elsewhere. Great price was negated by trade-in offer and out of state documentation tax. Difference was less than $100. So we decided to stay local.

Lisa B

13 de mar. de 2016

Tim and the rest of the team at Koons Ford made the whole car buying process as painless as possible! I told Tim what was important to me and what I was looking for. I couldn't afford all the bells and whistles, but he made sure I got the important things on my list checked off. I'm grateful and thrilled with my new car! They were friendly, professional, and fair. Go see Tim and let him help you get into a car you will love.

Mike

11 de mar. de 2016

Mark worked with me for over 3 months to find the right vehicle...and he even ordered it for me when we couldn't find one. Once the process start, Keith and Mark made the process efficient and uneventful...thank goodness.

Clive

10 de mar. de 2016

Pete Dixon was awesome, and bent over backwards to find the right car at the right price from another dealer. The advertised WOW price + delivery + registration + tax is genuine, and the trade-in price based on photos I had sent was honored. No other hidden fees like cash matching or prepping. Drove in in one car, and drove out in another. It's a 4 hour drive from where I live, and would not hesitate to travel that far for a new car again. Took a star off otherwise pleasant facilities as the only drinks were coffee or hot water.

D. Closson

3 de mar. de 2016

We had an excellent experience at Koons Ford in Baltimore. Our salesman, as well as the sales manager were both extremely helpful. The facility itself is very nice. And the finance manager did all our paperwork in a timely manner. Everyone was personable and professional.

RickatKBD

2 de mar. de 2016

I can't say enough good about this dealership; from Derek's knowledge and professionalism, to the magic Steve performs in finance. My wife and I ,each, bought new cars this week. you won't find better prices anywhere else, and the good, friendly, customer service is not random, it's the culture at Koons. Derek actually did the leg work and picked a car for my wife, and had it ready when we got there. You can do most of the tedious stuff online and spend very little time at the dealership. Mark was a big help in keeping me posted on the progress. These guys are good!

Jeff New York

28 de feb. de 2016

Top notch dealer, great overall experience! Ask for Denaj as your salesperson, she is the best!

Happy Customer

11 de feb. de 2016

Best experience buying a car. Our salesman was very professional and nice to deal with. They stayed late after the store closed to finish our paperwork.

XRadioGuy

1 de feb. de 2016

Have purchased here twice; would do it again, should the need arise.

Alessandro

5 de ene. de 2016

If you search for a word to describe my experience the only one that come to my mind is: WOW. My girlfriend and I had a very pleasant experience buying our car from them. They were outstanding under all aspect of the process. Every step was very smooth and more importantly they cared about our business perspective, which I did not expect from a dealer. I highly recommend it and I would definitely suggest to anyone. Josh was our sale rep and guided us through all the different cars we wanted to see. The negotiation with him and Mark was very smooth and professional. Steve from financing was incredibly helpful in the final decision and Tim, the other sale rep who subbed for Josh the day I got my car, deserves a mention as well for being very courteous. We picked this dealer based on the reviews on cars.com and they definitely deserve all 5 stars.

Cucillo

21 de dic. de 2015

I'm typically leery of companies with five-star reviews. These days, they're likely fake; however, when I considered the sheer number of positive posts for Koons Ford, I couldn't help but wonder if they're all true. I can't speak for anyone else, but in my experience, it was so true, I just had to share.After weeks of research, I finally settled on the car I wanted, a used 2013 Toyota Prius that happened to be at this dealership. With prepared financial records and what I thought was the best interest rate available based on my credit score and a previous offer, I negotiated what I considered to be a reasonable deal. Unfortunately, I was wrong. To my surprise, Koons Ford, as such a large dealership, was able to leverage their volume with the finance company to blow my estimated interest rate out of the water. In fact, in comparison, my number was laughable next to the rate they secured. If that wasn't enough, days after the papers were signed, I felt uncomfortable with having only one FOB key. With a quote of nearly $500 for a replacement from a Toyota dealer, I contacted my salesman, Keith at Koons Ford, to express my concern and explore the possibility of some sort of discount. Instead, he chose to surprise me again by not only covering the cost of the replacement FOB key, but also programming & key cutting labor as well. A totally free key and floor mats after the deal was done. Astonishing!With Koons Ford, I got everything I wanted, for less than I wanted to spend. As a small business owner I know there's good, fast and cheap; you can only have two. If you want it good and cheap, it won't be fast. Well, in my experience, Koons Ford delivered on all three. We closed my deal on a Sunday afternoon in just a couple of hours; I even took a business call in the middle. I'm not suggesting they're going to give a free key to everyone, but it's fair to say that Koons Ford will go above and beyond, not to close a deal, but to satisfy a customer. And for me, that ethos makes a huge difference. For that, they've earned my trust and endorsement.Cucillo Consad

steveMD

21 de dic. de 2015

Norman is the best salesman. The Explorer was exactly what we were looking for. The financing was quick and easy! What a great experience! Thanks Norman.

HappyCustomer

5 de dic. de 2015

I hated the experience of buying a new car. I did all of my research and haggling online, over the phone, and through email. I found the car I wanted, and then looked for dealers in my area. As this was the first new car I ever bought, I was shocked at how reluctant dealers were to name their price. I received a number of "tell us what our competitors' prices are and we will match it" responses to my query. Koons Ford of Baltimore not only gave me the direct price when I asked, but it was, after a lot of negotiating with others, the best price of 4 area dealers. I had a suspicion that all was going too smoothly when I drove an hour to the dealer. I just knew when I arrived I was going to receive a higher price because, "that was a special for those wearing brown shoes on a Monday, you sir are wearing black shoes and I am afraid it is Tuesday; that will be $2,000 higher than what we discussed." However, this was not to be. I arrived. The internet sales rep told the on site sales rep that the price was taken car of, I saw the car, signed the paperwork, and I was off. I was shocked at how easy it was and refreshing that the process ended so much smoother than it began. I am not sure what my next car will be, or when I will need it, but another dealer would have to work miracles to get me to shop somewhere else.

princess j

28 de nov. de 2015

very professional. pleased with everyone involved with the deal

Bill

17 de nov. de 2015

My wife and I started the process of looking for an SUV and Koons Ford was our first and only stop. We originally went in just to test drive an Escape, we chose Koons because they had the best prices posted on-line. We ended up getting the ball rolling towards buying it that day. Our salesman, Jordan, was great to work with. He was very personable and made the process easy. They were very busy that day so it took longer than expected but we got exactly what we wanted at a great price. If you're in the market for a new vehicle definitely check them out.

MDCyclonefan

16 de nov. de 2015

My last car was not a Ford and it was time to do something and I was eager to get back to Ford. So, I did an online search and looked at several dealers. It seems that not all internet prices are "true". However, the price online for the Ford Fiesta we purchased was what we paid. I was contacted right away and before long, we were on our way to Koons on Security Blvd to buy our new car. I am not a fan of the car buying experience but Koons and their staff made it painless. Thanks to Mark, Fred, and Sam we love our new car!

Molly

16 de nov. de 2015

I bought my first car on Oct 11th, and have been very pleased thus far. I purchased a new 2016 Ford Escape SE. Go see JORDAN - he is extremely helpful and thorough. I would definitely recommend this dealer to anyone looking to buy a new or used car.

Ralph

10 de nov. de 2015

Just purchased a used 2015 Ford Escape SE on October 24th. Overall, I am happy with the purchased. I paid more for the used vehicle then they were selling the new base 2016 Escape but I am happy with the vehicle. However, I give a 3 star rating because the Finance Department is lacking in its knowledge of the MVA rules in tittle and tags. I was charged the wrong fees and as a result I was over charge. As a unit working on behalf of the MVA, it seems this is carelessness in that regard. Also, because I took the vehicle at dark, I did not notice the small paint chips on the rear. Perhaps the 172 point inspection does not cover minor body paint issues. I would like to give the dealer 5 stars but as you could see, that would not be possible. I would recommend this dealer but just make sure you pay attention to all the details such as the items I noted.

W.G

27 de oct. de 2015

This dealership is the best I have ever experienced starting with the salesman and the finance manager was great also.They gave me the best deal that I could find they even delivered the car to my driveway the whole process only took 4-5 hrs.If you want a great experience go to koons

Tina

16 de oct. de 2015

My sales representative (Keith) was very helpful and informative. I was very satisfied with the service and care he provided for me and my family. Keith should really get a raise! He was truly great, a superb asset to your organization. I definitely look foward to coming back to purshase another car from him!

Sharon

16 de oct. de 2015

I'm very happy with my purchase and service at Koon ford Baltimore. I would recommend then to other and would buy from them again. Follow up from the dealership has been great. I was there for service and a recall. I was out in record time. Great service!!

Larry

16 de oct. de 2015

They listen to your concerns and get back with you with the results........ I can't think of anything on how to improve it because they're always on point with all of my needs... Thanks Bruce

Janet

16 de oct. de 2015

Everything was exceptional! Knowledgeable sales representatives, friendly staff. Loved my experience, love my SUV! It was a pleasure doing business with Koons from start to finish. I recommend Koons to all my family and friends. Thanks for everything!

Carol

16 de oct. de 2015

My salesperson was Ms. Elorine Gainer. She emailed me and from there we scheduled an appointment to look at and buy my new Ford Escape. Ms. Gainer was professional and friendly and I appreciated her attention. Mrs Carol Walker is the best she did the numbers which could have been all she did and that would have been fine. Mrs. Walker was like family (no relation) but she makes you feel cared for. She offered us lunch(so good)I have brought many cars(all Ford Explorers) and never was offered lunch. Because of her I will get my next car or truck at Koons. Also I work nights and I came back in to have the LoJack put on my car and Carol knew I was tired and she let me know the guy who installs them was running late. She had someone drive me home while my truck was getting the Lo Jack. I really appreciated her thoughtfullness, When I came back to pick up my car she ordered my tags and had them put on and also had my car washed. She is a joy and I will never forget her or the thank you card she sent me!!! I have to admit everytime I drive past Koons Ford I smile. THANK YOU BOTH MRS, WALKER AND MS. GAINER, My husband says HELLO and Thank you also!

John

13 de oct. de 2015

Sales person was very professional. show room very well organized and sales department provide excellent service. It's my second brand new vehicle from this dealership

Paulette

13 de oct. de 2015

My salesperson, Melvin was awesome. He worked his butt off to make sure that I got the best deal. Also, the finance officer and Melvin's boss worked late into the night to get me the best financial deal that I have had in years. I have never had a dealership work so hard to make sure that was completely and utterly satisfied. I am telling everyone that Melvin and all the folks at Koons are awesome.

Jennifer

10 de oct. de 2015

I was impressed that as soon as we parked, someone came out to meet us and ask if they could help us

Stephen

10 de oct. de 2015

1. I was very impressed by the reminder call (from a real and very friendly person). 2. The visit and service were equally impressive, including the impressive effort (and successful) effort to expedite my service. 3. The quality of the car itself (plus the service program) is excellent.

Justin

10 de oct. de 2015

Everything was incredible. By far the best car purchase experience I have had in 30 years of car buying. From the salesperson to finance and the general manager were all an excellent team and a pleasure to work with

Madison

9 de oct. de 2015

Casey was great. He listened to what we were looking for and provided us with great customer service. We really appreciated the fact that he answered our questions directly and honestly instead of talking in circles and trying to sell us something out of our price range. When we bought the car, he went out and made sure there was a giant balloon on it when we were ready to leave and even came out and put the tags on the car for us when we came back a month later. Our whole experience with the dealership was extremely positive, and we will definitely be returning to make purchases in the future.

Michael

9 de oct. de 2015

We were with my son who wanted a specific car and Koons Ford went out and found one at an out of state dealer, resulting in us purchasing a second vehicle from Koons in less than a week. We had gone to a closer Ford dealership to our house because Koons Ford is over an hour away from us but that closer dealership salesperson and manager didn't get back to us after two days knowing we wanted to buy. He gave us an excuse and we told him sorry but why didn't someone else call us? So that dealership lost a lot of money and I made sure they knew it. Besides I know they wouldn't have found a car for my son so thank you.

William

6 de oct. de 2015

I like that the internet pricing was not an unachievable number just to get you into the door like in other places, the salespeople were low pressure and confident. I was prepared to walk if they played "car salesman" games and they did not. I did not feel like I was pressured into buying/car warranty at any point.

Joshua

6 de oct. de 2015

My salesperson Danaj did an excellent job. I was referred to her by my father in-law who purchased an F-150 from her a few weeks prior. She knows her product very well. It was the quickest vehicle purchase I have ever made. I will definitely send my referrals to her.

Shawn

6 de oct. de 2015

The willingness to work hard to get us were we wanted to be! The Koons Ford Family is exceptional in customer service and building relationships! Every time my husband and I walk in the show room for whatever reason we are greeted as if we were long lost family.. I can not say enough about Koons Ford Baltimore !!

Freddie

5 de oct. de 2015

Saleswoman, Elorine Gainer was exceptional. No pressure to buy, allowed me to browse for the vehicle I wanted to purchase. No heavy handed sales gimmicks. She asked for and received assistance from her manager to clarify all of my concerns from test drives to final purchase.

Barbara

5 de oct. de 2015

Derek told me if the vehicle did not make me smile do not not buy it. That did make me feel good so I purchased the vehicle that me smile. Loving my new Escape!

Ed

5 de oct. de 2015

The entire process went smoothly. There was a few minute wait at the drive-in area but the service person waited on me promptly and the car issue (service light was on) was resolved in a half hour.

Rick

5 de oct. de 2015

Casey Topper is a very pleasent person to deal with. This is my second time dealing with her and she is a consummate professional.She's had my truck ready when promised.Very friendly and grateful the techs were able to service my vehicle in the time she said they would. I am very please with my experience at Koons.

Mike

5 de oct. de 2015

Everything was truly exceptional. This was truly a fantastic car buying experience. Keith was extremely helpful and possessed a knowledge above and beyond all expectations! Our Fusion is fantastic,and we are very pleased with everything. From beginning to end we were truly wowed!! Our Finance Manager was excellent

Seth

5 de oct. de 2015

Service Advisor Kyle is awesome, and Koons has the nicest customer waiting area by far compared to three other area Ford dealers I've had service done at.

Andrew

5 de oct. de 2015

Scoured incoming inventory for the perfect trim and specs, then stayed on top of delivery estimates as I waited for the car to arrive at the dealer for delivery. The people there were just great and so helpful. They really met and exceeded expectations on what was promised and help with the vehicle.

Gary

5 de oct. de 2015

Koons Ford went well beyond my expectations to make sure that I was satisfied with my purchase.From sales to financing all were excellent in the knowledge of the vehicle that I purchased and making me feel comfortable of my choice.

Pauley

4 de oct. de 2015

I had the best experience that I have ever had at a car dealership when I bought a new car from Koon's. I had said to myself that after I had a really bad experience with an American car years ago, that I would never ever again buy one. I thought that if I stuck with foreign cars, I wouldn't be disappointed. My last 2 cars were BMWs. So I must admit that I came into the buying process with a negative thought about American cars and dealerships in general. In my experience, dealerships where just out for themselves. Well I must admit that Koon's changed my mind. My salesman, Melvin, first of all helped me pick a car that matched the luxury that I had in my BMW and worked his butt off for a week to get me in a car that looked good, rode well, and was the best bang for my buck. He was just the tip of the iceberg. His management staff and finance people worked very hard to get me an awesome deal. I have never had a dealership work so hard for me. They are awesome and I am telling anyone that is looking for a car to go to Koon's Ford.

Brent

3 de oct. de 2015

The price that was being advertised online, was the actually price without adding in other rebates that I wasn't eligible for. The whole experience was very good.

Tristan

30 de sep. de 2015

The part I like is that they listen and work within the constraints that I give them. Great service, no shenanigans, and polite direct people that remember that I just bought a new vehicle from the dealership and treat me as an important customer. Koons blows everyone else out of the water.

Brian

28 de sep. de 2015

Purchased a new Explorer Sport in December with sales rep Casey Groop. Sales process went smoothly, and Casey was awesome. 8 months and about 15,000 miles later, my check engine light came on. I texted Casey and told him, and he had me bring it into service so they could work on it. He provided me with a loaner car while it was being worked on and the process couldn't have been any easier. Bruce Leibowitz in service had excellent communication throughout my repair and fixed the issue and even provided me with advice to help prevent the issue from happening again.

Chris

28 de sep. de 2015

Dennis is really good at spamming his picture in email and Ray never missed a chance to help me upgrade. Really Ray, I was just there for an oil change but love the new F150! :)

Leslie

28 de sep. de 2015

There was no pressure to buy, and everything went really smoothly. Verlyn, Sam, and Dennis made me feel very comfortable with the process and with my purchase.

Rosemary

28 de sep. de 2015

My vehicle lost its steering on sat night as my husband and I were traveling from a vacation in No Carolina to home in Windsor locks CT. No one could help us until Mon when the Service Dept opened. It was fixed on Tuesday and I flew to Baltimore We'dnesday and took a cab to Koons. Everyone was very nice and I was on my way home in 20 minutes!

Sharon

19 de sep. de 2015

Great customer service and knowledgable service team. Visited with my salesman Scott Holt while waiting for my car. Go see Scott. Not only is he easy on the eyes, but he will take good care of you!

Nick

19 de sep. de 2015

Reggie was extremely professional and did everything along with the assistant sales manager to ensure we received the vehicle that met our expectations for the best price. Samuel, the Finance Manager, did his best to make sure we received all the incentives along with the 0% Financing and the Extended Service Plan the best rate, ensuring piece of mind. Thanks!

John

19 de sep. de 2015

I traveled from the Philadelphia area to purchase my vehicle. When I arived my new car was waiting and everything was handled exactly as handled over the phone -- no surprises, just honest service.

Ron

18 de sep. de 2015

Well I bought a 2015 fusion 2 months ago then came back and bought the 2016 escape very good experience with the sales and financial dept.would definitely recommend it to friends that's looking for a car or truck

Albie

18 de sep. de 2015

My sales lady Danaj did a great job in listening to what I wanted. The Finance Manager Carol made the experience also great. She made laugh and made the finance process smooth. I know the managers worked hard to get the truck I wanted and I gave them a hard time the first time but they earned my trust and I came back.

Michael

18 de sep. de 2015

I was on vacation in Baltimore Harbor this past july and stopped by Koons Ford with my two grown sons who have visited thier website several times and thought the advertised prices were better then we have seen in our home state of new york.Sales rep Verlyn Barnes approched us as we exited our car and went out of his way on a rainy day to show us his inventory of super duty diesel pickups. we spoke for some time before heading back to new york with his business card in hand. After several emails back and forth, we made a deal and I headed back to baltimore and traded in my 2006 F250 and drove home a 2015 f250. We have stayed in touch since that day, maybe heading back there when its time to replace my wifes 2008 Navigator.

Kenny G

18 de sep. de 2015

I HIGHLY recommend this dealership. Our salesman Scott Holt was amazing! Our finance manger Samuel Boodhoo was the same! Our experience was smooth and relaxing. Job well done!!!

Gary

18 de sep. de 2015

I purchased a new Ford Edge from Koons Baltimore Ford this weekend and had a wonderful experience. My Sales Specialist Scott Holt, the Sales Manager Tom, and Finance Director Steve were all extremely helpful, knowledgeable, and professional. I couldn't be happier with my new vehicle and the customer service that I experienced at this dealership

Michael

12 de sep. de 2015

Big shoutout to Bruce in the service department. He is the service advisor that handles all of my vehicles. He really gives his personal attention to my truck, and he is the reason I've bought 5 trucks from Koons Ford. I give him the highest recommendation possible.

Mark

12 de sep. de 2015

You let me walk out the door to see another dealer without a big hassle. I came back because what they had on line was just prices to get you to come in and when they show you the fine print that adds 4000 to the price it's not the deal you were looking for. Your on line price was no fine print so now I have another car from Koons Ford.

Lee

12 de sep. de 2015

The salesman went out of his way to find the right vehicle for me. the person in charge of financing made it as easy as possible withall the paperwork that needs to be done. The WOW pricing cuts through all the discounts that most dealerships add back on to their discount prices. Discount s that the average person does'nt qualify for. Thanks for being so up front and honest.I'll definately recommend koons to those needing a fair deal on a fine vehicle.

Patrick

11 de sep. de 2015

Everyone from the sales consultant up to the GM was exceptionally friendly and helpful!

Janet

11 de sep. de 2015

Service was excellent everyone involved treated me very special they were helpful and very knowledgeable about my new 2016 Explorer. I can't say enough about how very exceptional my experience was! A big thank you to Norman, Steve and Dennis!

Shirley

10 de sep. de 2015

I've purchased three cars from Koons of Baltimore and have felt and still feel like family. First impressions are lasting impressions. From the moment I completed an online inquiry, to speaking with the receptionist, to meeting with Ray Baldwin who was my Sales Associate with the purchase of my first and second car to going into Finance, I felt comfortable. I didn't feel like they were trying to put me into a car I could not afford. Every aspect of my purchases were explained clearly and my questions were answered thoroughly. Norm Dowdy was my sales associate for my third car and he was awesome! When it's time for my car to be serviced, I simply online and schedule the appointment time that is convenient for me, a few days before my appointment, I receive a reminder/confirmation call. When I arrive, I am greeted and my car is taken for service. I do not have to wait long, but I wouldn't mind because the waiting area is comfortable. My service advisors Steve and Cary have always been polite and professional and provide great advise. I would recommend Koons of Baltimore to anyone who is looking for a great experience with no hassle.

Ed

10 de sep. de 2015

They were honest with me and the price they quoted me was the price i paid.Unlike other ford dealerships i went to one whom gave me a magnifying glass and said read the fine print after i said i wanted the vehicle for the price in the paper before i looked at and drove it and was told that was the price until i said i want it and they did that to me.I never thought i would buy a ford because of that dealership.but Koons ford changed my mind for me.i had to drive three and a half hours but it was worth it over all.all dealerships should have to be honest and up front.

Jackie

10 de sep. de 2015

Everyone at Koons Ford was very helpful and friendly. Ray Baldwin was professional and very nice to myself and my family. He was able to help us with our trade and work with us in buying our new edge. Carol Walker is a sweetheart. She guided us to find a plan that would be good for us with our new car. Scott Holt was great. We drove from New Jersey to look at the edge. He made sure the edge was in front of the dealership when we arrived. We didn't have to wait around. Again all of them made us feel that customer service was very important to them. We would recommend Koons ford to our friends and family. We will continue to have a relationship with them in the future.

John

9 de sep. de 2015

Sales experience from online review to arrival to completion of sale was great.

Randy

8 de sep. de 2015

Honest pricing. No hidden fees or unexpected charges added in the end. Everything was written up and wrapped up quickly and I was on my way.

Laura

8 de sep. de 2015

I appreciated the no pressure atmosphere. The staff was very helpful and worked with me to get a well equipped vehicle while staying where I needed to with the price.

Robert

8 de sep. de 2015

No complaints. Nothing honestly. Koons Ford of Baltimore Inc. is by far the best dealership I've been to. Best prices, best sales personnel, very friendly. Overall best experience at a dealership I've ever had.

Gary

8 de sep. de 2015

I purchased a new Ford Edge from Koons Baltimore Ford this weekend and had a wonderful experience. My Sales Specialist Scott Holt, the Sales Manager Tom, and Finance Director Steve were all extremely helpful, knowledgeable, and professional. I couldn't be happier with my new vehicle and the customer service that I experienced at this dealership.

Adora

5 de sep. de 2015

I must say that I'm impressed, from the lollipops (for my daughter) to the servicing of my car. When I first came in I didnt expect much because my credit and previous experiences with other car, however, in the end I was deeply surprised. My Sales Consultant, Danaj made the application process easy. Believe me I was truly nervous about what was going to happen, but she was very consoling. I walked in with paperwork and left out with a car. And even when I had to bring the car back for servicing, Steve and Sterling were very professional and got me out the door in 2 hrs. I definitely came in a little apprehensive, but the level of service that I recieved was great. I will definitely recommend Koons to my family and friends.

Mark

4 de sep. de 2015

Melvin Bagby went above and beyond for my wife and I. I would recommend him to anyone buying a new vehicle. We drove over an hour to deal with him and would do it again in a second. Outstanding job Melvin and thank you Koons.

Bill

4 de sep. de 2015

My service advicer Kasey was waiting as I pulled up that morning. She went over the safety recall and the fact that I was getting my 1st FREE OIL CHANGE. She wanted to know if I had any questions! It was not only completed by the time I requested, Kasey called me 3 hours before hand to come pickup my Escage. Very pleased!!!!!!

Howard

4 de sep. de 2015

I have been coming to Quicklane service for years. I have established a trusting service relationship with Mr. Steve Harrell. There has never been a time that Steve has made empty promises in regards to anything related to my vehicle , I.e, service time,parts ,etc. I feel very comfortable dealing with him.i never feel like he is trying to take advantage of me. Over the years Steve has made me feel like a valued customer, like Family even.

Brian

4 de sep. de 2015

All went really well. My salesperson was helpful and genuine. He was patient while we were making a decision about whether to do a lease or purchase. He provided us with all the options. While we were waiting for the finance person, he checked in with us from time to time.

Alaura

4 de sep. de 2015

Everything. No need for improvement. I got the best deal on my Focus ST by far over any other dealer I made contact with. Just wish that I had bought my 2014 Escape last year from Koons Ford.

Kevin

4 de sep. de 2015

Our entire sales experience was excellent. Our salesman, Pete Dixon, was extraordinary. This is my third car purchase and by far the best experience I have ever had. Pete was trustworthy and honest, which we truly appreciated and very mindful of our budget. Overall great experience!

Cynthia

29 de ago. de 2015

Everyone was very knowledgable and made sure that we were in and out in a short amount of time. From the time we arrived to the time we left with our new car, only took about 90 minutes. Will definitely buy from again.

Albie

29 de ago. de 2015

The staff at Koons Ford went "above and beyond." They were quick with responding to any questions I had before I made the 4 hour trip there to by my truck. Loving my 2016 Super Duty!

Kevin

29 de ago. de 2015

Our salesman, Pete Dixon, and the entire staff made us feel welcomed, did not pressure us at all and really helped us stay within our budget. Great customer service! Best car buying experience we have ever had.

Michael

29 de ago. de 2015

From initial response to email inquiry, through the sales and financing, everyone was quick, courteous and professional. A great buying experience.

John

29 de ago. de 2015

They excelled at everything. From working with me on my budget, to friendly sales staff, to great coffee. Koons was excellent!

Mary

29 de ago. de 2015

Everything was wonderful. The salesman set my sync bluetooth on my phone for me before i left koons. He said if i needed help with anything i could call him or come back in and he would be glad to help me. Everyone was very helpful. Coming back to koons for my next one for sure!

Wayne Manger

27 de ago. de 2015

I bought my Ford transit about nine months ago from Fred the salesperson the transaction went pretty smooth I was promised a bin for my van it took me approximately 6 to 8 months to have it installed no fault of Koons Ford when it was finally installed installation went well they remove the panel and did not reinstall it when all they had to do is put a couple spacers to make the Bin work I called Fred he basically told me I got it for free to live with it that was a $500 option and you hung up on me and I have not heard back from him cents So if I had a referral friend to them at this present time I would say no I felt that I was Miss treated at least by my salesperson I have not talk to a manager or manager has called me in this matter

Jack

25 de ago. de 2015

My purchase experience was truly great, but if I have to single out one thing it was time management. I told them I was on a tight schedule and needed to be out fast, they made it happen. Loving my new Fusion!

Tracey

25 de ago. de 2015

Pleased with service, and with new information on the wheel recall on my car. Looking forward to hearing back about the availability of the replacement wheels. Also appreciate the shuttle service

Lydell

25 de ago. de 2015

Since 2004 I have used the same Service Advisor - Steve Harrell. This is my second Expedition and the service is always excellent.

Colin

25 de ago. de 2015

This is the 3rd vehicle I have bought from Koon's. I have been very satisfied. The salesmen listened to what I wanted and helped me through the process. The financing went well and the whole experience was a quick and painless process. I have told friends and family that Koon's is the place to go when purchasing a new Ford. I am a proud Ford owner and always will be.

Don

24 de ago. de 2015

The overall process with my Sales Consultant (Kasey) couldn't have been better. He was willing to listen and answer questions and we ended up buying two vehicles from him.

Kerrie

24 de ago. de 2015

Kyle in the service department was excellent! He was very thorough he made sure he kept in touch with me and let me know what was going on. He was very accommodating and did everything he could to make the transaction as cost efficient as possible!

Ken

24 de ago. de 2015

Armstrong (my service writer) and Paul Sarandos (Svc Director) are great people, and a huge asset to Koons Ford. I appreciate the personalized experience they provide. Thank-you Kyle & Paul!

Thomas

24 de ago. de 2015

The entire experience was great, I had visited another dealer that wouldn't take any time to work with me and was passed around to 3 different sales people. These guys were straight forward and to the point which I appreciate.

Herbert Humphreys

20 de ago. de 2015

The used 2013 Lexus SUV is like new. Everyone at Koons Ford knew their stuff and were very friendly. I will return for my next vehicle.

Aubrey Vinson & Lillie A. Vinson

19 de ago. de 2015

The 2016 escape is just what we wanted. The staff was very professional and courteous. Thank you very much for your help.

Carolyn Nichols

18 de ago. de 2015

The service was excellent. My car was washed and cleaned above my expectation. It looked like a new car inside and outside. I was very very happy with the results!!!

Amy Wooten

14 de ago. de 2015

Koons Ford was great to deal with and I will buy from them again.

Rhoda Wagoner

14 de ago. de 2015

Kyle was helpful and courteous . I will return for future repairs.

2015 Escape

10 de ago. de 2015

I recently stopped at Koons Ford to look at new Ford Escapes. Scott Holt greeted me asking if he could be of any assistance. His relaxed and friendly demeanor was comforting, and he genuinely seemed to be interested in helping answer my questions (rather than being interested in simply making a sale). I had lots of questions, and Scott patiently answered them all. He showed me the exact car I wanted to see (Blue 2015 Ford Escape) and let me take it for a test drive. I liked the experience so much that I decided to buy the car that night, even though when I went in I was just planning on "window-shopping." My wife joined me later at the dealership and she continued to ask Scott questions. His patience was notable, and he remained friendly and relaxed throughout the entire transaction. He's a personable, amiable employee who seems genuinely interested in keeping customers satisfied. We couldn't be more happy with our new Ford Escape from Koons. We also feel we got an amazing deal on the car, as it ended up being several thousand dollars less than the MSRP. Koons' competitive pricing is notable. During the transaction, we also interacted with several other employees, including James (in the financing department), and everyone we dealt with at Koons was friendly and helpful. I have already recommended Koons to someone, and will continue to do so.

Harry

10 de ago. de 2015

I had a roughly 2 hour wait while the technicians repaired a tire, changed my oil, and rotated my tires. The sign-in agent told me it would be about 2 hours so the timeframe was perfect. While I waited I was able to use my laptop, which I appreciated - internet service was very good. Finally, the coffee was excellent.

Sharon

8 de ago. de 2015

The place is always nice and clean; representatives are very helpful and polite. Everyone is nice, so nice that this is a place I would like to have a part time job at. So I put in an application right after I bought my beautiful brand new Ford Explorer!

tom r

7 de ago. de 2015

Had the experience of buying a 2003 sport trac from biancos, saw it on car gurus sent out an email they contacted me right away, went down looked at the truck and was given alot of help from Ed and Frank, great guys not the run of the mill used car dealers very helpful and friendly, car was serviced, cleaned, gassed up and ready to go in several days, they have been in business for over 30 years and stand behind thier cars. all and all a very good easy buy, Ed and Frank are the best, I highly recommend them. Tom (east haven ct)

Steve

1 de ago. de 2015

This was the best car purchasing experience I have EVER had. Out of all the Ford Dealers, Koons Ford Balt. beat everyone's price right off the starting line. The sales people were amazing, very laid back, helpful, and attentive. The loan officer was fantastic and efficient. I don't see what needs improvement, my experience was top notch... I plan on being a loyal customer for services due to my experience.

James

31 de jul. de 2015

Best dealer in town. Would ride a 10 speed bike before I bought from someone else! Extremely helpful and patient with us and made sure that we were happy with our purchase.

Dave

31 de jul. de 2015

The salesman brought a vehicle to my place of work and showed me all the possible features I could have on a new Escape. I originally was looking for a SE model with a sunroof. He showed me a Titanium level Escape and I was happy to pay more for the features that are on that trim level. This is a vehicle that I will keep longer than if I had bought a SE trim level. The extra features (much better sound system, navigation, cargo rails etc.) are worth the extra money.

Ford Lover

29 de jul. de 2015

Everyone you encounter at this dealership is so friendly. Even the people I was not working with. I felt no pressure at anytime to make my purchase which made me more at ease looking around and I found what I loved. And the whole process was so quick. I remember past purchases taking forever to get out the door with my new car at other dealerships. I would highly recommend Koons Baltimore Ford to friends and family.

Michael

29 de jul. de 2015

I needed a car that day and Scott Holt, the salesman, and Steve Ageloff, the finance director, took excellent care of me. I drove the car home that day. Scott was excellent and Tom helped make the deal happen, plus a I mentioned Steve made financing a pleasant experience. Class act all the way!

Heather

29 de jul. de 2015

I was very nervous about coming in to purchase a new vehicle. I had a lot of hesitation and anxiety about making the purchase. My sales guy, Melvin was so laid back and comforting that I felt like I was just hanging out with a buddy while shopping for a new car. I appreciate him making me feel comfortable and for being so patient as we worked a deal. I never felt pressured or uncomfortable. I felt like he truly wanted to help me do what was best for me regardless of his own personal agendas(goals, commissions, etc.)He defintiely changed any preconceived negative opinions I may have had about car buying. Tom Snyder was also very friendly and worked with us to make our deal possible. Very likeable and personable as well. I was very pleased with my overall experience and would recommend anyone to your dealership.

Matt

29 de jul. de 2015

The finance manager pushed and got me a very good interest rate to finance my car. The sales person was very knowledgeable and the process was hassle free.

Larry

28 de jul. de 2015

Today when I arrived almost an hour earlier that my scheduled appointment, I received immediate attention from Carrie. Less than one hour my tuck was ready...Incredible customer service. Highly recommended for skeptical newcomers! Service continues to be impeccable!

Kenneth

25 de jul. de 2015

The Product Specialist, Danaj Edmond, was very knowledgeable, courteous, so very professional during the entire process. If we had to do it all over again, we would choose Koons Ford, just because of Ms Edmond and her high degree of responsiveness and attentiveness.

Roderick

25 de jul. de 2015

Excellent service as always. Service is the other 50% of having bought 3 vehicles from Koons, it's not just price.

Steve

25 de jul. de 2015

Keith Schopman was my salesman and he went above and beyond to help me get exactly what I wanted in a vehicle. He also made sure I got every available rebate to keep my payments where I needed them. I was thoroughly impressed with the service, attention to detail, and overall experience!

Richard

25 de jul. de 2015

The sales representative Danaj Edmonds was very helpful and knowledgeable about the car. She showed me how to set up the blue tooth phone, and was very patient in showing me how to operate everything in my new Escape. I would buy another vehicle from Koons and would tell friends of my great buying experience at Koons.

Mario

25 de jul. de 2015

Salesman was great. I live 90 minutes away and wasn't going to buy without proof vehicle was available and nailing down total cost. Everything was as the salesman promised. Great experience.

Jeff

23 de jul. de 2015

Beautiful showroom and excellent service from everyone I came into contact with. I had a great salesman, who worked hard for me and found the car that I wanted.

Christopher

23 de jul. de 2015

The sales experience was perfect. This was my 5th vehicle purchase with Koons Fords of Baltimore. They are the best dealership I have ever been to. My salesman - Melvin Bagby - was great and exceeded all of my expectations.

Steve

19 de jul. de 2015

My experience with Koons at their Baltimore Ford facility was better than expected. They were knowledgeable of there cars and very upfront and honest. Especially, with the advertised WOW price. I will shop there in the future feel comfortable bring it back for service.

Matthew

17 de jul. de 2015

Steve Harrell in the service department went above and beyond anything I could have expected. I came in for a routine oil change and tire rotation, but Steve quickly informed me that additonal services were needed and it would all be covered under my maintenance agreement. After waiting some time, Steve also informed me that he could have the brake pads replaced under the agreement as well.

Delores

17 de jul. de 2015

My sales rep Scott hold was absolutely fabulous. This is my first car and he guided me through everything and made me feel secure in my purchase. The finance manager Sam was wonderful as well. He was very nice and he called and asked how I was liking the car. It was truly a wonderful experience.

Edward

17 de jul. de 2015

I appreciated all that Joshua Oh and sales manager did to make the purchase. My wife and I traveled 600 miles to Koons Ford, not knowing the dealership or Joshua. My search for my Mustang was about 2 months and about 8 dealerships. Finally I connected with a dealership that had the Mustang I had been searching for at the best price. I will recommend Koons Ford to every one.

Aaron

17 de jul. de 2015

My sales person was very happy to make me happy. They went above and beyond what others would think is reasonable to get me the truck I needed in short time from another dealer that was not so friendly or helpful.

Tony

17 de jul. de 2015

Everything exceeded my expectations, Koons of Baltimore is Great, I would not change a thing.. From the moment I walked in the front door I felt like I was the only customer in the dealership everyone was personable, well spoken, very helpful on any questions i asked, and would definitely return, considering this is my 2nd vehicle purchased from Koons.. Very very satisfied, and the best thing is that, I LOVE MY NEW CAR!!!!!

Carolyn

14 de jul. de 2015

I went to several dealerships before coming to Koons and this was hands down the best experience. My salesman Norm and the finance guy Mark went out of there way to make sure I left with something great and affordable. Mark especially did everything he could to get the most discounts and the best deal for me. I also felt like they weren't just the typical sales guys trying to get over on me, they truly wanted to help me! I ended up leaving with a 2015 Ford Focus. I couldn't be happier. I've already been referring my friends and family there and I will be a lifetime customer !

Matt

14 de jul. de 2015

I recently purchased a Ford Mustang at Koons of Baltimore. The salesperson I met with was extremely friendly despite my late appointment to look at the car. The online price advertised was the actual price of the car, which made the process much smoother. The finance manager gave me an unbiased overview of all the options available to make the purchase. He was also able to get me a very good financing rate, which was an added bonus. Overall, the staff is extremely professional and the prices are great. But a car from Koons.

Tom

14 de jul. de 2015

Steve promised me 1 1/2 hrs and had it done in 1 hr GREAT. As usual great service. Wouldn't consider taking my Explorer anywhere else.

Kim

13 de jul. de 2015

There's a reason this place has such high ratings, and I'm sure Scott has everything to do with it! Smoothest used car sale ever, and Scott sticks to his word.

Charles

13 de jul. de 2015

Service department exceptionally courteous and updated me throughout the service. Met me at the service door, was expecting me, and quickly input information and serviced vehicle. Great team.

George

13 de jul. de 2015

I was totally satisfied with the service I received. I would recommend Koons Ford to all of my friends

Joshua

11 de jul. de 2015

Sales representative showed commitment to service by coming out to help us in the pouring rain. We had just left a dealership where no one came out to help us. Koons rocks!

Luciano

11 de jul. de 2015

As always, staff was professional, accomodating and personable. All service perfomed in an exemplery manner...fully satisfied...I can go to another Ford dealership which is closer, but I choose Koons-Thanks Koons...

Roderick

11 de jul. de 2015

Koon's service dept always comes through. That is why I buy my cars from there.,Every thing was fantastic! Keep up the great work!

Lisa

10 de jul. de 2015

They are wonderful ! The General Manager , Finance Manager and sales associate were exceptional !! Such personal service. I have recommended Koons to all of my friends and business associates !

Ed

10 de jul. de 2015

Ford Quality Team, I absolutely Love the Service Department at Koons Ford Baltimore. Their personnel, shop, and performance are second to none.

Eric

10 de jul. de 2015

I am from Cape May NJ, and while in Baltimore for a police academy graduation my battery died. I called the dealership the following morning and was told to come right over. When I arrived at the dealership, Kyle checked me in immediately and my car was taken back into the service area a few minutes later... After about 15 minutes or so Kyle came out and told me exactly what the problem was and got me back on the road within about another 10 minutes. I have always owned a Ford, but I've never dealt with such great and fast service in all these years. Thank you again.

Andrew

5 de jul. de 2015

Very friendly & helpful staff, smooth transaction. All the way from Cary, NC. Will be coming back for another one soon!

Patty

3 de jul. de 2015

We were recommended to Koon's Ford by a close family friend and were not disappointed. Thank you especially to the friendly and personable employees. We will certainly tell others about Koon's excellent customer service:)

Bill

3 de jul. de 2015

Needed to have brake work done on my truck & was told about Koons. I dealt with Bruce & he was very knowledgeable & explained everything about the service in detail. The service was fast and decently priced! It was a little far from my house but I will definitely make the trip for future service needs.

Jeff

3 de jul. de 2015

From the greeter at the door to the salesman to the finance man, everyone helped me out that day, immeasurably. Can't thank them enough.

Aztig

3 de jul. de 2015

Patty the cashier gave my son a yo-yo and a lolli pop as we were leaving. You wouldn't think that a dealership would think of the little things. Great place to go. Staff is very friendly.

LaMont

3 de jul. de 2015

Just bought a Ford F150 from Koons. My salesman, Norm Dowdy was great to work and made the process very smooth and painless. James Moore was very helpful and considerate in going over the finance options and paperwork with me. I felt like I got an awesome deal and I am very very happy. Thank you to everyone at Koons! I love my truck!

Greg

3 de jul. de 2015

My experience at Koons Ford of Baltimore has been unparalleled to any other experience that I have had at a dealership. Ben Park, was my collision estimator and his professionalism, follow through, and dedication to my ultimate satisfaction from beginning to end made my experience worry free and worthwhile. In an industry that is always changing, and with the way that customer service must be catered to now a days,it takes a strong willed individual that can be charismatic and passionate about the customers needs. Ben is that person and he truly gets it! I felt that he genuinely cared about my needs and my frustrations involving my specific situation. His follow up and reassurance of excellent customer ...

Jill

3 de jul. de 2015

My salesman was very helpful, honest and gave me all of the information I needed to make the right decision. No pressure from sales or finance. I know for sure where I'm buying all of my vehicles going forward.

Randall

3 de jul. de 2015

Scott Holt did a great job getting us the deal we wanted. He listened to all of our needs, and left us completely satisfied. I would recommend him to any one I know looking for a new vehicle.

Joe

26 de jun. de 2015

I actually had two vehicles serviced, and my service advisor, Cary Locklear, communicated with me frequently during the process to help me coordinate drop off and pick up. Also, Hewlett the extra mile to make sure that all concerns were addressed. And they even washed the vehicles for me!

Mona kiriakos

26 de jun. de 2015

Very honest in diagnosing and repairing. Very professional and polite. They are usually on time.

Andrea

25 de jun. de 2015

Everything went well. They worked with me through many obstacles. Transaction was no hassle and smooth. Pete really was nice, understanding and very patient. He picked me up from the train station plus had my car and most of my paperwork ready when I arrived. The next car I buy would be from Pete. I'm willing to travel from Virginia Beach to Baltimore for this great experience again. Thank you!!!

Jim

25 de jun. de 2015

Fred McQuire was an excellent salesperson.My wife and I were completely satisfied with his professionalism.There were no surprises when we arrived at the dealership.He was very straightforward.I would recommend him to anyone looking to purchase a car and believe me,we have been to many dealerships in our lifetime and had horrifying experiences in which I would not recommend any.Koons Ford is very fortunate to have Fred.

Edward

25 de jun. de 2015

This is the 2nd vehicle I bought at Koons and both experiences were great. My sales representive Keith Schopman took a lot of time and care reviewing all of the features of my F-350! Would highly recommend to everyone!

Ed

25 de jun. de 2015

Honest, straight forward, easy purchase. Very happy with the service and the vehicle.

Doug

24 de jun. de 2015

I would like to thank Casey Topper, Juanye & the other wonderful ladies at the cashier's window - I am sorry that I did not get their names. They did an outstanding job. They made the experience wonderful. The mechanics really took care of my F150. Also the gentleman who cleaned my truck, I owe him a world of thanks & gratitude. They reallytook the time to care for my vehicle. Keep up the wonderful job!

Jan

24 de jun. de 2015

Ms Carol Walker is AMAZING! She made financing my new 2015 Ford Explorer a breeze! She is incredibly knowledgeable and so pleasant to speak with. I truly recommend paying a visit to Koons Ford Baltimore, They really do take care of their customers!

SLT13

24 de jun. de 2015

My husband and I purchased a 2011 Ford Escape from Mark about 3 years ago and a 2014 Ford Focus last year. Recently, we decided to get a bigger truck and knew we had to come back to Koons Ford Baltimore. Mark is incredible! He makes the car buying experience smooth, quick and surprisingly pleasant! Most of our leg work was done over the phone and the deal was set before we even set foot on the showroom floor. To our surprise Mark got our payment even lower by the time we arrived to test drive and make our final decision. This is the third vehicle in 3 years I have purchased with the help of Mark. We are extremely happy and wouldn't buy from another dealership.

Don

24 de jun. de 2015

I have no complaints working with Koons. I bought the car at Len Stoler and would never return there ever for service. Koon's is all about getting it right. I know for sure where I'm buying my next car! Thanks Koons!

Mdyankees

23 de jun. de 2015

Had some work done on my car by Brad...very informative and polite man...will definitely be coming back!

Michelle

23 de jun. de 2015

The best thing about Koons Ford for me is the customer Service. I've worked with Carey since I got the vehicle and serviced it at Koons. He is very accomodating and works hard to ensure any necessary service is done well and on a timely basis. Im ready to trade my car in and its hard because I enjoy my vehicle for the most part. With the exception of getting the same thing in the 2015 version not sure what Im ready to change to.

Dina

23 de jun. de 2015

Everything went great. I told the salesperson what i wanted and what i wanted to spend and she took me right to my car. In and out great first time buyer at Koons we will be back to get my husband his F-150 soon and will have Danaj as our salesperson - she was great!

Bill

23 de jun. de 2015

Very friendly, great service, straight forward pricing, good deal, good trade in value. Easily the best car buying experience I have ever had.

Austin

23 de jun. de 2015

This is my 5th vehicle from koons and I have been happy with every one. The only issue I had with this 2015 focus was the climate control module failed 2 days afterownership and it had to go into service for a week. Koons did a great job and provided me with a loaner but it was still disapointing.

Harry

23 de jun. de 2015

My sales person was very helfpul and I was very pleased to have have him help me buy a car. They valued my time. All paperwork was ready to sign when I arrivedI will tell all my friends who are in the market for a new car to go to Koons Ford!

Chad

23 de jun. de 2015

Unfortunately when I made my decision to purchase the vehicle I wanted had sold, the salesperson did a fantastic job finding an equivalent vehicle quickly and got me into my new truck with no delay. He met me promptly at the agreed upon time and did his best to get me in and out of the dealership in a timely manner.

Sarah

20 de jun. de 2015

i thoroughly enjoy coming to Koons Ford! Brad Case always makes sure all of my concerns are met and that I get in and out as soon as possible. The waiting room is nice and comfortable and the prices can't be beat. I would highly recommend Brad for any work that needs to be done.

Carlie

20 de jun. de 2015

Great price - efficient sales personnel - prompt responses. Scott and Tom provided me with great options in car, amenities and financing. Scott was so friendly and helpful! He made me feel like I was making the right choice for me. I couldn't be happier with my purchase

Bruce

20 de jun. de 2015

My wife was indecisive about which car she wanted. The staff went to great lengths to help her decide. Never any pressure--only first class concern. Eventually she settled on a loaded Focus and she loves it. This will be my upteenth purchase from Dennis. What a great asset he is to Koons Ford.

Amanda

20 de jun. de 2015

I was loaned a car in the meantime while I was waiting to obtain my car which was located in VA, after finding out my car would not be ready as planned. I was able to get to work and to use a car)which was also a mustang 2015 while I waited a few days (about 4)for my car to come in. I was also offered the choice for my car to be delivered to me at my house, which I accepted. People are friendly there and are easy to talk too.

mike

16 de jun. de 2015

Found my 2015 Mustang on Cars.com and work out my deal via email.Drove the 150 miles to put down taxes and tags.Signed the buying contract and drove home.Finance Manager arranged everything with my credit union.Drove back a week later with wifey for delivery.Shook hands, got keys and a full gas tank.NO DRAMA, GAMES or NONSENSE!I elected to add Gap Insurance and Wheel/Tire Insurance.Got a deal that no one could touch in a 149 mile radius.Treated like an adult by friedly people who actually want your business, amazing! 5 stars.. ask for Reggie.

Michelle J.

13 de jun. de 2015

Koons is a bit out of my way, but I'll continue to make the drive to get my Escape serviced there. The staff are friendly, knowledgeable, and helpful. They always explain all the charges and parts and do their best to keep my bill as low as possible. They also always get me in within a day, which is more than I can say about Bob Davidson Ford who will send you a million emails, coupons, and gift cards but can't be bothered to answer a phone, return a voice mail, or schedule a service appointment. Thanks for being consistent and reliable, Koons

Dan

12 de jun. de 2015

My service manager Cary Locklear did an amazing job explaining the step by step process of what was taking place with my Focus during the service being done to it. This was my first time getting my Focus serviced at Koons Baltimore. Cary even got my car washed. I liked that i received an email after i dropped my car off and i received an update when my car was ready. I am completely satisfied.

Al

12 de jun. de 2015

Salesman showed me several trucks and answered questions about other options for both the new trucks and used trucks. Very honest dealer. They didn't try to play any games. Everything went well as I expected from a known dealer like Baltimore Ford.

Kim

12 de jun. de 2015

There is nothing that could have been improved. I am a repeat customer. And this experience was as amazing as the first. Koons takes the stress and pressure out of buying a vehicle. It is a very pleasant experience. I would continue to purchase a Ford due to the purchasing experience. They stand behind their product. Treat you well with respect and warmth. The customer experience is outstanding.

BC

10 de jun. de 2015

Can't say enough about the how positive a customer experience I always have at Koons Ford of Baltimore. The place is immaculate. The people are always pleasant and professional. The only thing you could do to make it better for me is to literally give me a vehicle. I think this purchase was my tenth vehicle in six years from Koons Ford of Baltimore. There ought to exist a buy ten, get one free program.

Charles

8 de jun. de 2015

The Koons staff treated me wonderfully. I took my car in for a noise that I thought was coming from the rear. Koons tech took the car for a test drive and determined that the noise was coming from a broken struct on the front. Kyle A. the Service Advisor and Dennis K. the General Manager gave me outstanding customer service. They both went above and beyond what I had expected, and made me fell like a valued customer. I am well-pleased and will recommend Koons Ford for service without hesitation.

David

8 de jun. de 2015

Just purchased a used Highlander last week and couldn't be happier with the car or the entire experience at Koons. The sales consultant I worked with, Ahmed Baroud, was knowledgeable and courteous, the Finance Department prompt and professional, and the entire experience positive. I will be recommending Ahmed to others looking for a Used Car and will check their inventory as part of any future car purchases I have to make.

Brandon

8 de jun. de 2015

I knew exactly what I wanted and the same day I was given an offer that matched exactly what i was looking for. I have never had a more pleasant experience buying a car.

Elvia

6 de jun. de 2015

Hi, my name is Elvia and I recently purchased 2013 Nisan Altima from Koons Baltimore Ford on Security Blvd. I can honestly say that the customer service was excellent. It was around 8:00pm that night when I decided to stop in just to look around. Lan greeted with his cheerful smile. He was not going to let me leave until I was satisfied. It was well after closing and banks were closed and him and his sales manager made it happen the first thing the next morning got a call to say come pick out your car. Just want to say THANKS Lan for not letting me leave that night.

Amy

6 de jun. de 2015

My car was involved in a minor car accident last year and I was referred to the service department at Koons Baltimore Ford by Slavo Gladis. Best shop for auto repairs I have ever been too, hands down!! I needed my car fixed quickly and they delivered. Their technicians are not only fast, but efficient. They did a superior job restoring my car to its former self. I HIGHLY recommend Koons Baltimore Ford for ALL your automotive needs!

Charleen

6 de jun. de 2015

When I was looking for a certain "Ford" keychain Jack Lawrence in the parts department helped me find it. He even ordered it special just for me. It may seem like a little thing, but it meant the world to me. Thanks Jack! Charleen

Kevin

6 de jun. de 2015

When I entered the center, I was warmly greeted by Juanye L. who courteously directed me to Casey Topper who was kind and helpful in directing me to a comfortable seating area where I waited for Paul Sarandos. The servicemen changed my oil in a timely fashion even though I had no appointment. Every encounter was friendly. Paul helped me understand my car better and explained the actions I needed to do to get a car problem fixed. After my oil change, Juanye L. brought me the keys and wished me a great day. What a great experience! For my next repair, I will be coming back to Koons Ford of Baltimore--it just makes good sense

Jane

4 de jun. de 2015

I would like to compliment the excellent service received from Danaj Edmond and Mark Rodgers on the purchase of my new 2015 F150.

Jay

4 de jun. de 2015

I recently purchased a F150 2015 pick-up and received outstanding customer service from Danaj Edmond and Mark Rodgers on delivery of this vehicle. Excellent job of explaining all the new features on the truck.Truck was special ordered and delivered on time. Good price and fair value on my trade in.

rick

4 de jun. de 2015

they took my info over the net and came back with a price better than I expected and delivered on that price to the penny. the only thing that took some time was paperwork.

Kayden

1 de jun. de 2015

I wanted to say I had the BEST experience at Koons Ford of Baltimore because of my salesman Derek Lewis was soooooo FANTASTIC!! He assisted me to find the perfect truck and on top of me finding my perfect truck I wasn't there long at all. If you go to Koons Ford of Baltimore ask for Derek Lewis because he knows Ford! Derek demonstrated EXCELLENT customer service!!! On top of his busy schedule Derek followed up with emails to make sure when I came to the dealership that they had the truck that I wanted. I also felt like Koons of Baltimore found and offered me the best deal! Thank you Koons & Derek!!!!

Scott

30 de may. de 2015

Dealt with Lan Phan and Mark Rodgers on purchase of 2015 Focus ST. Very friendly, great service great follow through and honored a quote from the week before. Good purchase price and trade in value. Happy customer - would return. Call, email or stop in for visit ask for Lan Phan

scott MD

30 de may. de 2015

Dealt with Lan Phan and Mark Rodgers on purchase of 2015 focus st. Very friendly, great service great follow through and honored a quote from the week before. Good purchase price and trade in value. Happy customer would return. Call, email or stop in for visit ask for Lan Phan

Ferdie

29 de may. de 2015

My salesperson is very well knowledgable as to what he is selling. He made me feel at home, from showing me around the lot to choosing the car I wanted, to the processing of my application, and to readying the car for me to bring home. The Finance officer walked me through financing the vehicle and secured a low rate for me. It was an unforgettable experience I had with Koons Ford during the entire process. Kudos to Mr. Casey (my Sales person) & Mr. Steve (my Finance Officer) for all the assistance and consideration they extended to me.

Elias

26 de may. de 2015

Sales person was great. Even took time to send me video of the vehicle I was interested in. Nice Touch. Speedy processing of documents, which include loan documents and tags and titles. Nice people, straightforward and clear. I cannot think of anything they could have done better

Stephen

26 de may. de 2015

I arrived in search of an Explorer or an Edge. Koons had plenty of them in stock, and we test drove several of them. My income, savings and credit status allowed me to purchase most any car on the lot. When we returned to the Office, Verlyn Barnes went over my requirements in detail, and we had discussed age, lifestyle, upcoming retirement, etc... He then recommended a different car to look at---an Escape Titanium. We tried it and I loved it. Not too big (for my wife to drive), Better mileage than the Explorer. Easier to park (assist, too). Cheaper. Had plenty of room to easily hold my bike. Roof rack and hitches. Great interior. Etc., etc... As I learn all the fine points of this car, I continue to find carefully designed surprises, like the side pocket on the passenger seat, perfect to hold my Iphone 6 Plus. I was trading from a Land Rover Discovery to the Escape. Later, I decided to use the heavy-duty Discovery rear floor mat instead of a lighter-duty Ford one. I was surprised to find that there was only an inch difference in each direction to trim off so that it could fit. The Discovery always seemed large, but was the same size as the smaller looking Escape. Throughout, Mr. Barnes' service was much more of an auto consultant than the stereotypical car salesman. It was greatly appreciated. I have recommended him to others, and look forward to a "consult" when my daughter's lease expires on her Ford Fiesta.

Russell

25 de may. de 2015

Well...... Pete Dixon is an excellent sales person. He has sold 7 vehicles to me and my family, and he takes a personal interest in our needs when it comes to purchasing new cars. If you're in the market for a new or used car, go see my friend Pete Dixon, and you'll be glad you did.

John

25 de may. de 2015

Couldn't have asked for a better experience. No high pressure. Allowed test drive without salesman. All concerned very professional, courteous, and friendly.

Ace

25 de may. de 2015

I wanted to deal online and talk very concrete numbers before coming to. Dealership and they were very accommodating. Also were great of making me aware of promotions I was eligible for. Definitely went the extra mile for me.

Gloria

23 de may. de 2015

Professional handling of my vehicle. Ford could have trusted Koons on the replacement of my engine , so the process would not have taken as long as it did. Bruce is top of the class as always. Always a very good experience.

Sara

22 de may. de 2015

Cary went way above and beyond to explain to me what was happening with my car, how it works, and what I should expect from it. He was AWESOME. I so so appreciated him taking the extra time with me to make sure I really got what was going on and felt great coming out of the appointment.

Daniel

22 de may. de 2015

Clear explanation of what would be performed on the vehicle and how long it would take. Customer waiting area has WiFi and a phone/pad charging station, plus the coffee is FREE. Terrific place.

Mike

18 de may. de 2015

They gave me the best price as a busy business owner I do not have time to haggle about prices. These guys delivered I will highly recommend them to other colleagues and friends. 5 star on everything good experience. Thanks verlyn and mark.

Janet

16 de may. de 2015

I was in a car accident so I was upset already. The service was so outstanding that I bought the car when I first looked at it . The experience was one that was shared with co- workers and family. After looking around all day for a car and walking into a dealership with no game and asking what I want and not what they wanted to give me was impressive! We stayed in my price range and I walked out with a 2015 Ford Fusion !!!!!!!!!!!!!

Wenji

16 de may. de 2015

I had a good experience with Service advisor Cary Locklear. He performed the inspection in an efficient timely manner. I was pleased by his friendly and kind suggestion, and I got a full good mood for whole day long! Thanks Cary, you a really good!

Darryl

16 de may. de 2015

Kyle Armstrong, my service advisor, was very attentive to the service needs my Explorer required and he kept me posted on progress of the work being done which I appreciated. He has a really great attitude!

Scott

16 de may. de 2015

I was thankful that after having an engine failure just three miles from the dealership at noon that they welcomed me in immediately to address the problems, even though I did not buy the car here.

Stephen

16 de may. de 2015

I came in looking for an explorer or edge, believing that they were the only cars that would fit my requirements. My salesman, Verlyn Barnes, was extremely helpful, going over your abundant inventory of Explorers and Edges.There were several that were great. Then, he showed me the Escape. Great!!!

Cara

16 de may. de 2015

Both of the drivers who dropped me off at my office, and the one who picked me up were courteous, as were the people who checked me in and the one who checked me out. Couldn't have asked for a better service experience. Will refer all of my family and friends.

Asenath

12 de may. de 2015

This was our 2nd purchase at Koon's Ford, we felt very comfortable their for both purchases. And we bypassed other dealers to go to Koon's. We are very happy. Thank You!

Martin

12 de may. de 2015

Ahmed is great. This is our second time buying with him. I wish we could buy more cars because his service is excellent. All salespeople should be like him - helpful without the pressure. I highly recommend Ahmed. Knowledgeable and pleasant without pressure--thanks!

Jim

12 de may. de 2015

I thought everyone from my salesman to my sales manager to the finance manager did an excellent job. They were very accomodating and knowledgeable about the F150. I appreciated the organizations approach

Nina

12 de may. de 2015

The entire staff seemed to know what they were doing and it went very smooth and nicely. I bought a few cars over the years but at Koons Ford it was easily the best experience I ever had so far. If I need a new car in the future for sure I will buy from Koons Ford again.

Anita

12 de may. de 2015

It was the fastest I have ever bought a car, and no pressure, no hassle. All the reps I worked with were extremely helpful in with any question I had. Plus I really appreciate them following up with me to make sure that I was completely happy.

Lateri

12 de may. de 2015

Mr. Keith was an awesome sales professional. He was personable and made me believe I was with a beloved family member. Both the finance person and manager of the dealership were equally awesome. I have already recommended Koons Ford and Mr. Keith specifically to 3 people who are in the market for a vehicle. What a wonderful car buying experience.

Brian

12 de may. de 2015

This my fourth vehicle in as many years. From my salesman Keith to the GM Dennis and the salesmanager Tom I could not have asked for a better experience. I am greeted by name when I come in the dealership and made to feel as if I am the most important person in the building. I am sure all customers are given the same experience. I only wish I could purchase a car each week just to have the experience.

sferrell615

10 de may. de 2015

OMG. We could not have had a better experience. This was our 2nd trip to Koons Ford of Baltimore after performing 10s of hours of research online into various other makes (e.g. Acura TLX, Suburu Legacy, Toyota Camry, Chevy Impala, Honda Accord) and stopping at various other dealerships (e.g. Bob Davidson Ford, Frankel Acura, etc.) in the North Baltimore region. We were never put under any pressure / in an uncomfortable position, etc. Instead, we felt encouraged to help them find the perfect car for us for the best deal (and - again - I looked around the entire North Baltimore region). Our salesman (Lan Phan) was very helpful (prompt service and valuable input) and made the experience a fun one (he's a very funny guy!) and our sales manager (Mark Rodgers) worked with us to lock in the best deal (e.g. he explained everything well, he considered everything that we had to say, and he remained patient, professional the entire time). I can't recommend Koons Ford of Baltimore enough.

Joshua

9 de may. de 2015

They were going to have a snowstorm that evening and Pete picked me and my father up at the airport and had us out the door with the vehicle in a total of two hours so that we could get lunch and get back on the road to SC.

Richard

9 de may. de 2015

Ray Baldwin is the greatest..He has taken care of me and now my daughter with extreme patience and understanding..Ray always returns my messages and is always there for me..Dealing with Ray has been my best experience at a car dealership and the after the sale communication...

Gnuru

8 de may. de 2015

Well, I had to pick up a car recently and I was looking around the web and I saw a car I wanted over at Koons Ford in Baltimore. The Car had great features and was priced well below anyone in the area. My salesman Derek Lewis and the Finance Rep Sam Boodou, both were very professional and not high pressure, which is very good. They were also very patient too. Overall I got the car I wanted for a good price and I also got a good warranty for the car. I took possession ofthe car and soon discovered it had an issue with the rotors. I brought it promptly into their service department and it was fixed on the fly within an hour or so without an appointment. Their service advisor Ken Dillon, and the service team were also professional and treated me well. The time spent there was not long at all and their processes seemed to be very efficient compared to other dealership experiences that I have had in the past

Sharon

8 de may. de 2015

All the folks at Koons Ford Baltimore always take care of me. I'm very picky about my vehicle and they understand - no matter what department - Service, Sales, Body Shop and Parts. There are other Ford dealers closer but I'll go to Koons of Baltimore.

Mustang Sally

8 de may. de 2015

I just purchased a 2015 Mustang Ecoboost Premium from Koon's. I went to another ford dealer first (an hour away from my house) and was very disappointed with the service and how they trick you with the car pricing so you come into the dealership. (saw price online and called to make sure the price was correct, only to get there and find out it was 7k more, after I drove it.) Koon's has Great honest Service. The Salesman takes the time to show you about the car and answer any questions you have. Koon's has many vehicles to choose from and they will do everything they can to get you the car you want for the price you want. The showroom is very clean and neat, I will definitely recommend Koon's to anyone looking to buy a vehicle.

Jerome

6 de may. de 2015

My experience at Koon's Ford was unusual. This is my fourth Explorer and 6th Ford vehicle. My awesome experience started with Ahmed Baroud, the salesman and ended with him as well. I didn't feel like I was being sold a car. I felt like this was the car I needed. All of my concerns and apprehensions were immediately dealt with and answered. I was left with no objection but to purchase the vehicle. I am extremely satisfied that I made a very good decision at Koon's Ford. Thank you.

Bohan

6 de may. de 2015

I purchased my vehicle as a Pennsylvania resident, which is an out-of-state purchase. And I had a lot of concerns about titling my car after the purchase. People at Koons Ford Baltimore explained everything thoroughly and they left their numbers and explained in detail over and over again after the purchase. Really helpful dealer!

John

6 de may. de 2015

Casey took me for the test drive and when we returned went over the car with me showing me how everything worked. He was very knowledgeable of the vehicle and even helped to set up my cell phone and address book. Casey set up the appointment for the rear veiw camera to be installed and arranged for a loaner to be ready for me that morning. As promised the car was ready for pick up with out delay. Great experience.

Duane

5 de may. de 2015

I have traditionally gotten good service from Koons Ford and today was no different. I went for an oil change and some additional service. Everything was great and the staff was very polite including the Service writer.

Warren

5 de may. de 2015

I went out today just to inquire about what I could afford in a 2013 Ford Fusion SE. I had an appointment with Scott, but he wouldn't be in until later. He said that there were others available to help me. I was given over to Lan Phan. You tend to think the worse when one salesman passes you off to another salesman, but WOW was I in for a surprise. Lan was awesome! He had me laughing and enjoying the shopping experience from the time we met until the deal was completed. He even shared his green tea and chocolates with me. Lan did not use any high pressure tactics or make me feel that if I didn't purchase the car it would be a terrible lost for me. He was very knowledgeable, but did not overload me with information. He allowed me to ask questions and took his time to answer each one. It took about three hours to get everything done, but Lan's company made the wait worthwhile. I even had a pleasant experience with James in Finance.

Steve

5 de may. de 2015

AS AN INDEPENDENT AUTO DEALER, IT'S INEVITABLE YOU HAVE TO GO TO THE FRANCHISE DEALER. I CALLED AHEAD TO SEE IF KOONS FORD BALTIMORE COULD SQUEEZE ME IN TO GET A KEYLESS DOOR CODE...A 20 TO 30 MIN JOB. I WAS TOLD TO COME RIGHT NOW AND WE'LL GET U IN. THEY DELIVERED. GREAT EXPERIENCE AND GREAT SERVICE. ..

Sandra

5 de may. de 2015

Pete Dixon is always a pleasure to work with, Mark and James did a great job making my experience fast and painless! Probably one of the best transactions at Koons that didn't cause stress! Just about everything was wonderful, from price to the ease of the whole transaction.Thank you

Beverly

4 de may. de 2015

It is always a bonus when you expect things to go as they should and it goes better than that. They were ready for me when I arrived, verified my concerns, took care of them,in a timely manner. I came to pick it up and when they brought it around I immediately saw that it was shiny. It was an wonderful surprise to see they had washed and vacuumed it. It made my day!

Charles

4 de may. de 2015

Low advertised price with no surprises after arriving at the dealer. Great sales team and the finance department worked hard to obtain the lowest finanace rate available.Great follow up by sales team after the purchase and service department after service visit.

Bernard Turner SGTBEEMAC

1 de may. de 2015

I am a second time buyer at koons. I go 40 miles out my way for two reasons, Mr. Kevin Bracy and Koons Ford. Kevin, Thank you again, for making my dreams come true. You have out done yourself again. The deal was sweat, the service excellent. It's hard to get a second time buying experience like this. Thank you.

Brian

28 de abr. de 2015

I was waiting on a special order truck. Keith my salesperson put up with me calling everyday when it got close. Tom the sales manager made sure the truck was PDIed (not sure a word) ASAP and Steve in finance had most of my paperwork done when I came in. It was speedy and smooth just as it should be. If I could say one thing you could improve on, it would be the carwash department. On my truck it was fine. My wife and I purchased another new vehicle not 4 weeks ago and they did a very poor job on hers. Still this is my 4th vehicle with Koons in the past 5 years and will continue to return. Not as often though. I love my new F150 Platinum and will keep this one for a while. My wife tends to keep cars longer than I anyway. We will visit regularly for service. I am such a big proponent of Koons I bring all my company vehicles there for service as well. This speaks well for Paul and your service department since we drive past at least 50 other service facilities capable of servicing our fleet of F350 Vans, all which are much closer than the 20 miles we drive to Koons. All because of the great service and follow up.

Rick

28 de abr. de 2015

Everyone at Koons really seem to care about the customer and took the time to make sure I was satisfied every step of the way with my car buying experience. I have been to many dealerships over the years and no one comes close to Koons Ford. You have a great group of people to be proud of.

Ron

28 de abr. de 2015

I bought my car in Georgia and was not sure how a dealer here in Baltimore that I didn't buy from would handle me. It was a very good experience. The service writers were very friendly. My wait was very acceptable. Price was good.

Myra Davis

22 de abr. de 2015

I normally do not post reviews, but I will do one when it's warranted and this one is. I have bought 3 cars from Koons Ford in Baltimore. Each time I received exceptional service and there was no pressure to make decisions or buy. Carol Walker and Pete Dixon assisted me and explained everything to me every step of the way. I would recommend this dealership to anyone who wants to get a good deal and wants exceptional service.

John

21 de abr. de 2015

I came in for routine oil change/tire rotation but also mentioned that the car had a mildewy smell and technician took care of it and I wasn't charged, as it was considered covered under warranty. No improvementso necessary. The staff at Koons Ford Baltimore rocks and the service facilities are fabulous!

Jodie

21 de abr. de 2015

I had been to many dealerships looking for a car. I have to say that when I drove on Koons Ford's lot, parked and walked into the showroom, I was most impressed before even talking to anyone. Everyone was professional, the showroom was beautiful. When I met the person that we had been talking with on the phone I was very satisfied. The finance man was great as well.

Chanel

21 de abr. de 2015

Everything thing was OUTSTANDING, from the salesman to the sales manager and the finance manger. It felt more like visiting family members than buying a car!!!

Vince

21 de abr. de 2015

Everything was great! Best experience ever, and this is the reason why we are coming back to Koons for new vehicles. Tom, the sales manager is very knowledgable about vehicles and about the process. 10+

Stephanie

20 de abr. de 2015

It was a very fast, efficient process from test driving, through to driving off the lot. My sales rep. Ahmed explained the sync process clearly, and showed me how to set up my phone. Even stayed in touch after I took deliver to ensure I was 100% satisfied.

Donald

20 de abr. de 2015

Every time I come to Koons Ford I have a great experience. I would like to thank everyone at Koons for taking care of my truck, and Koons is the only dealer that will work on my truck. Thanks for everything. Donald

Fred

20 de abr. de 2015

Everything was great. Took me in right away and without an appointment. Finished in a timely manner, explained what to look out for in the future. No problems whatsoever. Bruce was great to deal with.

Michael

18 de abr. de 2015

Whole process was a pain free experience. Pete Dixon was my salesman and is always pleasant to work as the is my second purchase through him. Mark Rodgers was also very helpful. Drove all the was from Fairfax and it was definitely worth the trip. I would highly recommend Koons Ford.

Susan

18 de abr. de 2015

On our approach to the salesroom room we were greeted by a salesperson and asked if we needed assistance or had an appointment. We had just left a competitor's salesroom where our presence was never acknowledged. This salesmanship was what made us purchase our vehicle at Koon's. The whole buying experience was great, everybody at the dealership was very personable and professiinal. I couldn't have asked for a better experience

Angela

16 de abr. de 2015

I bought my car at Koons, and I had been having it serviced at the ford dealer by my house. But I had not been satisfied with the quick lane there. So I decided to go back to Koons and I am so glad I did. Not only was the service quick and meat expectations the customer service was amazing. Bruce took care of me and was nice and easy to talk to.

Larry

16 de abr. de 2015

Service agent excellent! Not only was he attentive to my needs,but offered details overlooked by myself. When I had to return the next day to have additional work done,his professionalism, concern and overall congeniality permeated the service experience. Prior to leaving, a friendly reminder was given. This genuine act of concern and kindness seldom is displayed at dealerships. Excellent!

Cliff

16 de abr. de 2015

The staff is outstanding. From checking in my vehicle to having the service complete and picking up my vehicle, they are very professional and explain everything to me. We live 25 miles from this location and would not go anywhere else. We don't know how you can improve what is great service!

Billy

15 de abr. de 2015

My wife and I purchased a new F350 from Koons of Baltimore on Saturday April 11th 2015 and we could not be happier. From my first e-mail to the dealership until we drove away in our new truck we were treated as if we were the only people in the dealership. Tom, Casey and Sam treated us as if they had known us for years. It was one of the best experiences we have ever had in purchasing a new vehicle.I would recommend this place to everyone. Thanks again guys for such great customer service.Billy & Carla

Maureen

14 de abr. de 2015

Wonderful service. Not a long wait at all and an excellent coffee maker in the waiting room. My appointment was a very good experience. Steve Harrell made sure things went expediently and was most helpful..

Josh

13 de abr. de 2015

Pete was quick, polite, and helpful. My experience with finance was top notch. Everything was communicated clearly and openly. The experience was pleasent and transparent. I would reccomend your business to anyone who asked.

Adrienne

13 de abr. de 2015

Each time I come to Koons for service, I'm welcomed. The atmosphere is welcoming which keeps me coming back. The employees are polite which keeps me loyal. I would recommend Koons to anyone. Keep up the great work!

Scott

13 de abr. de 2015

Best vehicle buying experience and we have purchased many vehicles. Worked extremely hard to get the vehicle we needed at a super price. Finance was awesome !!

Jim

11 de abr. de 2015

This is the second car I bought at Koons with Mark Rodgers understanding of the business and my transportation needs. He introduced me to Pete Dixon who informed me of all the possible features available and how well they work in the car. I recommend talking to Mark or Pete when you're looking for advise or answers about cars. Thanks for getting me into a very nice car at the best price

Kristine

11 de abr. de 2015

There were certain features that I was looking for in a vehicle ad that vehicle was not on the lot. The sales team located a vehicle for me in PA and made the sale happen. I was 100% completely satisfied with the experience. I honestly don't know how they could have improved the experience. Perfection in my eyes.

Michael

11 de abr. de 2015

Kyle is fantastic. Every time we get our cars serviced -- almost always regular maintenance things -- Kyle handles it and it's great. We're in and out quickly and everything is perfect. This most recent time, there was a warranty issue and it was handled quickly and everything is great afterwards.

Vic

11 de abr. de 2015

Drove my F-150 to the service department without an appointment I was told the oil change will only take about 45 min if I wanted to wait for my truck. I was out of there in about 50 min. I was impressed.

Rod

10 de abr. de 2015

I have bought 3 vehicles from Koons since 2010. Tom Snyder (Sales MGR), is the main reason, however their service department and collision center, make the rest of the success story. My sales consultant this time (Ahmed Baroud) was very knowledgeable and helpful. I will continue to recommend Koon's to others, and the first time I run into Mr. Koons I will tell him personally.

Kristine

8 de abr. de 2015

My Salesman, Dean Martinez as very patient with me. He listened to my requests and took into took into consideration my needs. He was able to match me with a vehicle that not only met my needs but exceeded my expectations. I absolutely love my new vehicle. Miss Carol, the finance person was absolutely awesome. She got me into a payment and pricing that I was comfortable with as well as explained all of the wonderful service features available. The salesman and finance person worked together as a great team. I am completely satisfied with my purchase and sales experience.

Vicki

7 de abr. de 2015

Casey Groop was patient and really worked hard to find the right car for us. He worked with us via email even before we came to look at the car. Sam was polite and thorough working us through the paperwork on the car. Both men seemed honest, trustworthy, and kind.

Kaitlin

6 de abr. de 2015

Out the door Internet pricing was phenomenal and stayed true once we got to the dealership. Easiest process ever. Will not be going anywhere else in the future.

Helen

6 de abr. de 2015

THE MOMENT I WALKED IN I WAS GREETING IN A PROFESSIONAL MANNER. THE PEOPLE WERE VERY FRIENLY AND HELPFUL. EVERYTHING WAS EXPLAINED TO ME ON THE PURCHASE OF MY CAR - THE SALES PERSON and SALES MANAGER HELPED ME SET UP THE SYNC SYSTEM AND EXPLAINED IT TO ME...OVERALL IT WAS A EXCELLENT EXPERIENCE.

Samir

3 de abr. de 2015

There were a number of things. 1) Agreed on price over email before I ever showed up, I knew what I would pay. This saved me (and Koons) hours. 2) Brian (sales person) was very knowledgeable, personable, and low pressure. He even helped me throw a car seat in the back of a mustang to make sure my boys would fit. 3) Valued my time, my trade was appraised while I was on a test drive.

Denise

3 de abr. de 2015

I was well pleased to get my car worked on. I was afraid i had to take a day off. I came about 5pm and I received the most courteous service from the quick Lane team, those I saw working on my car. I like to suggest that instead of watching HGTV a gardening show, how about a a car show such as I like to watch "Counting Cars"; they buy and work on old auto and remake them completely new. However, I will return

Kristine

31 de mar. de 2015

Everyone was very nice and helpful through the whole experience. Been looking at getting a Ford for 3 years and couldn't be more happy with the car or koons. I got exactly what I wanted. Love this car! Going to the store for milk is no longer a chore, gives me an excuse to drive it!

Shelton

21 de mar. de 2015

I was delighted with the ease of scheduling my appointment, the care the tech took to listen to my concern,and taking the time to answer my questions. The repair was handled quickly and all is very well! Great customer service also.

Robert

21 de mar. de 2015

The price was the price I was quoted by the manager Mark. No surprises. Sales person was very helpful and not pushy at all.

Chris

21 de mar. de 2015

The manager Mark Rodgers and sales man Keith were awesome. Very helpful and assisting me in any way possible.

Joe

20 de mar. de 2015

I really liked the WOW price. So many other dealers advertise a price that includes all kinds of discounts that most people would not qualify for. I actually had another sales person at a different dealership say he could not come within $5000 of that price and that they must be offering other discounts. I also like that Mark the sales manager came out and spoke with us directly during the price negotiations. I think I got the best deal at Koons.

Richard

19 de mar. de 2015

We were recommended by our friends/neighbors. We've bought several cars over the years, but never have we come across a dealership quite like this one .Everyone was very friendly and polite. Derek was extremely patient with me about finding the right car, and again with my wife one week later. I feel like our needs were difficult, at best, but were met with respect and kindness. Steve was an absolute magician at getting financing where we needed it to be. Above all, Ford makes a really nice product. I feel like I've made some new friends; will be looking forward to my next new car.

Louise

16 de mar. de 2015

Dino Martinez went above & beyond by mailing an item, that I had left in my previous car, back to me. I also loved Dino's determination to help us getting into this new car. Many options were presented to me and I do feel I received a great deal on a car that I could afford. The finance manager was awesome to work with too. At a previous Ford dealership I was never shown Sync...just had to figure it out for myself. So it was great that Dino took the time to show me this feature.

Patricia

14 de mar. de 2015

I always enjoy working with Cary. He is a very attentive and knowledgeable service attendant. He makes sure that I am updated on the status of my service request and gives me a thorough review of the completed work. If there are there are any outstanding issues or concerns, he follows up promptly.

Erica

14 de mar. de 2015

Chelsey Frank has been great to work with to resolve the defect with my truck. She had to get pre-approval for it to be covered under warranty which was time consuming. However, she was constantly in communication with me so I knew she was taking care of me. She is a great asset to your team.

Chris

13 de mar. de 2015

Scott is an excellent rep whom we test drove several cars with. Carol in finance was able to obtain the financing from Ford Motor credit to roll in the negative equity on my trade-in to get the deal done. Our Ford Escape was awesome in the snow, particularly for my wife's bridal shower and our wedding in the mountains. Would have submitted this review earlier but wedding done and baby on the way made free time tough. Thanks!

Annette Smith

12 de mar. de 2015

I had a wonderful experience. From the floor staff to Management . I was very impressed with one on one service I received from Mr. Pete Dixon. He answered any questions I had. He placed me a car I could be comfortable with as far as payments, repair, etc. He walked me through the entire processes with no problems. I truly would recommend Koon Ford Security Blvd to any and everyone.

Robert

9 de mar. de 2015

No surprises with the pricing. What the manager said, he did. Salesperson was very attentive. Answered all emails promptly. Even came in on his day off to make sure everything was in order for me to take delivery of my new truck.

Kevin

9 de mar. de 2015

The Service Dept fixed the problem at no cost (under warranty). In addition, I was surprised (and pleased) that it did not recommend and urge me to have additional services performed. The 17-point check was a nice plus.

Jordan

7 de mar. de 2015

Everyone at the dealership was very friendly and even gave us some of their catered lunch while we were waiting to fill out paperwork. I like that they offered to let me test drive the car without me having to ask like at some other dealerships I visited. The only minor thing was that the car came with summer performance tires in the middle of winter and I had to go out and buy all season tires. You could probably offer the option of tires when purchasing the car.

Mike

6 de mar. de 2015

My salesperson was great. He was patient, answered all my questions, and humored my requests to look/push/test all the buttons/doors/gadgets during my test drive. Everybody - Casey, Tom, and Carol - was great during the whole experience. The price I was quoted by email was exactly what I paid. This is the 3rd car we've purchased from Koon's Ford Baltimore.

Joe R

6 de mar. de 2015

I shopped around a lot and other dealers advertise prices that very few people would qualify for. Koon's Wow Price did not include all the other rebates. The sales manager came to discuss the price with you. No walking back and forth for the sales person like other dealerships. I was very happy with my whole experience and I felt like I got the best deal possible by going to Koons.

Maurice

3 de mar. de 2015

AMED WAS VERY ON POINT AND PRECISE WITH MY DEAL. I TOLD HIM WHAT I WANTED AND I GOT IT. THIS MY FIRST BRAND NEW VEHICLE THAT I AM NOW USING FOR MY OWN BUSINESS. I EVEN HAD TO COME BACK TO RECEIVE ASSISTANCE WITH THE SYNC PROGRAM IN MY FORD F150 AND AMED(I HOPE I SPELLED HIS NAME CORRECTLY) WAS THERE TO HELP AND ASSIST ME. I LOVE MY TRUCK!! KUDOS TO AMED AND KOONS FORD!!

Steve

2 de mar. de 2015

Most likely the best service from any dealership I have ever been to. Greeted promptly and courteously. Never thought I would get in and out so quick with the service department full.

Terry

28 de feb. de 2015

Salesman and business manager were very friendly, knowledgeable and accommodating. Got a great deal on my 2014 Edge!

Fred

27 de feb. de 2015

The overall attentiveness of the entire team was excellent, from initial internet contact, through working with my salesperson and the financing person. The only thing that could have been improved, and I believe this had do with parts availability and not any issue with the dealership, was being able to install the roof rails and crossbars on the initially agreed day. When they did come in, I dropped off my new Escape, Koons provided me with a loaner, and I returned to a complete and excellent installation. They met their commitment and provided excellent service.

Tim

27 de feb. de 2015

Casey Groop,Tom Snyder and Sam Boodhoo were excellent to deal with. The purchase of my 2014 Focus was both seamless and effortless. In fact, this was the best experience I've ever had when purchasing a car. Zero high pressure with attention to being highly accommodative, thank you!

Rasa

26 de feb. de 2015

In the past it was always a horrible event on the calendar.. "Truck service" just a long day of waiting and trouble to set everything up and then the wait.. Ugh the wait...but since we have been with Koons Ford Baltimore, nothing but smiling faces! Dennis and his team are Top Notch! We had a car waiting for us to use while our truck was being serviced and when we returned our truck was done! Love it

Sabrina

26 de feb. de 2015

The individual who sold me my car, Ahmed, listened to us. He was patient, understanding, and respectful. He never attempted to "upsell" more expensive products to us. There was no room for improvement. There was nothing wrong with my experience: everything was perfect.

Matt

25 de feb. de 2015

Everything went quickly. I appreciated there wad no blaring tv, in the waiting room. I also appreciated the cleanliness of the waiting room and bathrooms. The mgr. of the service dept. Paul Sarandos, was very helpful and professional. the whole experience was good. In fact I came back the next day and bought a 2015 Fiesta from Ahmed Baroud, (he sold us the Focus) this guy is great, knows how to get the deal done. I recommend this dealership when friends mention they're looking for a car.

William

25 de feb. de 2015

Our salesman Keith Schopman went over an beyond the call of duty, Actually if it wasn't for his honesty, his knowledge of the car industry and the KOONS FAMILY way, I probably would of left and continued test driving other SUV's. Also our finance manager Sam Boodhoo, was the most professional person I had ever dealt with in financing a vehicle! He also went out of his way to find us the best % rate possible and what warranties would be best for us all along keeping us at our payment. I would highly recommend buying a vehicle from KOONS (Ford) FAMILY

Craig

24 de feb. de 2015

Service advisor was excellent. With service like this how could you go anywhere else, or give them bad ratings. The utmost demonstration in courtesy and professionalism at its best!!!!

Lan

21 de feb. de 2015

My place is one hour distance to the showroom, they sent someone to pick me up, best customer service ever. The price is low, car is perfect. I will definitely recommend it to my friend

Bob

20 de feb. de 2015

My salesman, Scott Holt was awesome and amazing to deal with. He was very responsive and helpful. I was also very impressed by the new car sales manager at Baltimore. Candidly, I didn't think we'd be able to come to a deal and he made it happen.

Louis

19 de feb. de 2015

Took my 2012 F-450 in for service on a Saturday and was met by Bruce who has to be the most friendly and knowledgeable service representative that I've ever dealt with. If every service department in every dealership had a Bruce, it would make for a more enjoyable experience to take your vehicle to the dealership for service. Kudos to Koons Ford of Baltimore!

Kevin

13 de feb. de 2015

Steve (service manager) and Danno are always extremely professional and at attentative to my needs. I am the first to complain when there is a problem; however, they are examplary employees representing your company. I feel comfortable when leaving my vehicle. I know it will be repaired professionally

Beverly

13 de feb. de 2015

Staff was very friendly. I was informed as to when my vehicle would be ready. I was kept abreast as to what they were still working on. The waiting area was very clean and comfortable. I will definitely take my vehicle back to Koons on Security Blvd for all of my service needs.

Tim

13 de feb. de 2015

My Salesman Kieth Schopman was over the top. I purchased a 2015 F150 Platinum, this truck is like a space ship, we spent hours figuring everything out.He got me a great deal and I love the truck. I have already recommended him to 2 people in the market.

Jeb

13 de feb. de 2015

The price Koons offered me was phenomenal. They were very professional and overall a good experience. The only major issue is they had some trouble with their credit card machine but they got it fixed while I was there so it was only a minor inconvenience.

Tom

13 de feb. de 2015

My salesman Casey Groop was wonderful. The complete professional. The dealer is lucky to have him.

Michael

13 de feb. de 2015

The salesman Pete Dixon always takes good care of me. He is one of the reasons that I have brought five trucks from Koons Ford. Steve Harrell is my go to guy in the service department for the last 15 years.

Gregory

10 de feb. de 2015

I was treated with respect and dignity. No game playing just the facts and really trying meet my needs. I went to many car dealers within the past month, although they all wanted to sell me a car however they were always trying to drain every penny that I have. Thanks again for an excellent staff, who really know how to treat people.

Earl

10 de feb. de 2015

MY SALES PERSON VERLYN BARNES WAS GREAT. ALL SALES PEOPLE SHOULD BE LIKE HIM. VERLYN FOLLOWED IN THE STANDARDS SET BY RAY BALDWIN WHO SOLD ME MY LAST FORD I PUCHASED FROM KOONS

Durrell

6 de feb. de 2015

I made the appointment with the service advisor who was great! Being it was Saturday the service advisor who took care of me that day was Chelsea who was outstanding! Thanks to her stellar customer service, i will be returning.

Theo

6 de feb. de 2015

Really enjoyed seeing very clean bathrooms. The free coffee machine was a nice touch for waiting customers. Staff was excellent

Robert

6 de feb. de 2015

The proces was not time consuming. I called Carol Walker and told her what car I was interested in including color, options and price. She called me back the next day and told me that she had it and I just had to come in. I went in, took the test drive and completed the whole purchase in less than an hour and a half.

George

3 de feb. de 2015

Steve Harrell had the vehicle serviced and returned in less than an hour. The waiting area is comfortable and I even charged my Bluetooth at the charging station while my vehicle was serviced. They did a good job.

Miriam

31 de ene. de 2015

This has been the best dealership I have EVER been to. I feel like i am well cared for and NOT taken advantage of because I am a woman driver. They always take their time and I never feel rushed through. I was at a ford dealership in north carolina and I did not feel as cared for as I do at "home" dealership. The service managers are all great, helpful and understand the value of saving a dollar. Cary was great, but I have others including Kyle in the past work with me. I have been pleased all times and the staff as well.Today after having service i want upstairs to see about trading in my son's car as part of the swap up program they are having. My original sales person, Tom S., now sales manager, remembered me, my car and the color of my car from july 2011 when i first bought my car (3.6yrs ago!).I was impressed.

Ezra

30 de ene. de 2015

I had many questions for Casey Groop, the salesman I dealt with, and he answered many of them even before I went to see the car. He got me the information I needed quickly and accurately. When I got to the dealership, Casey was very pleasant to speak to and he worked efficiently. The man who took care of the financing part was very efficient as well. I would recommend both Koons and Casey Groop.

Jeb

30 de ene. de 2015

Koons Ford had EXECPTIONAL pricing. I wasn't even considering a brand new car until I stumbled upon their website and saw their "WOW" prices. I was VERY impressed with how their pricing was and they were competent sales people in all other ways.

Julius

30 de ene. de 2015

The service personnel were very helpful in consideration that I was just getting out of the hospital and could not easily get out of the truck while the tire and rim were changed. Very courteous and polite.

Pamela

30 de ene. de 2015

I really am impressed and I am always very impressed with the outstanding customer service the staff is always willing to extend to me. Beginning with the time when I arrive to the tech and the payment section employees in the service dept. They all should be commended and Kyle was a professional at all times. Koons staff is exceptional and should all be recognized as being the best!!! WOW!!!

Judy

30 de ene. de 2015

Just on past experiences with Koons it has always been excellent. The salesperson sold me my Fiesta in 2011 & again in 2015 excellent sales person Pete Dixon he was very nice & caring and friendly he was a delight. Thanks again!

Asif

28 de ene. de 2015

I am a big fan of Koons Ford of Baltomore they do a great job in exceeding my expectations everytime. They always seem to have the vehicle I am looking for, have the the best price and have honest caring people who work there. This truck is my 3rd vehicle I have bought from them. The Sales Manager Tom Snyder is awesome! When I bought my first vehicle he was a sales rep back then. I was very happy with my current sales rep Casy Groop he was very knowledgable. The Finance Manager Steve is fantastic!! The sales and finance process is fast,smooth and I leave with a smile on my face everytime. I will be back for future purchases and recommend friends and family to go to Koons Ford of Baltomore for new or pre-owned vehicles. This is truely an awesomes dealership with great bunch of people.

jlinbu

26 de ene. de 2015

I found Koons Baltimore's WOW price on their website, and yes, it was unbelievable. But that price is entirely accurate. I was told by many other Ford dealers it was impossible for them to sell the car for that price. But Koons did it. Their price was over $1000 cheaper than any other dealer's sale price and $4500 below MSRP. I don't know how they do it but I am now the happy owner of a 2015 Ford Fiesta for the EXACT quote I received over the phone. No additional fees, gimmicks, rebates. I will never purchase another Ford vehicle without checking out Koons first. Also, they didn't not push me to spend more on extras like extended warranties, protective coatings, etc. My only gripes about Koons Ford are the following. But their pricing more than makes up for these minor problems. 1. They had a new credit card system so it took 15 minutes to run my card. 2. I had to send the car to the cleaning department 3 times before it came back perfect. Its a brand new car, I expect it to not have a single smudge or mark before I sign. They did get it perfect but it took some time. But it only meant wasting about 45 minutes total between the two.

Jimmy

19 de ene. de 2015

I am in the high line Auto industry for almost a quarter century, working for BMW. I live on Long Island and could not get the 2015 F150 King Ranch locally as out was in short supply and very new. After searching I located one here in Baltimore at Koons Ford. Tom Snyder is the Sales manager and was very professional extending me a professional courtesy where he did not really have to as this particular truck was in extreme demand. Being I the business, I am rather particular and fastidious. Tom and his team including his Sales rep Keith, went above and beyond to accommodate my every need to make me comfortable having to make a 500 mile round trip event to pick up my truck. Job well done and I would recommend them with confidence. Love our new truck.

Nadine

19 de ene. de 2015

Excellent Service as always! Starting with the friendly and courteous staff and mechanics, to the short wait time. I've been a customer since 2005! and every experience has been great. Service and Sales. Thanks

Todd

16 de ene. de 2015

Was reluctant to purchase a new Ford as I have had two bad experiences trying to buy an Explorer over the last two years at other dealers. Stopped in on a whim. They made me a deal that was incredible at year end for 2014 and at the last minute I backed out. Two weeks later almost mid January I called salesman Ahmed back and asked if the deal was still available and he honored it. I even checked the deal with another dealer and they told me not to refuse it. Additionally they didn't pressure me and Ahmed's service and follow up was incredible. If you call to speak with him and leave a message he responds promptly.

Don

15 de ene. de 2015

The sales team at Koons Ford is awesome! They all went above and beyond to ensure the complete satisfaction with my purchase experience. I am particularly impressed with my salesperson, Casey Groop. He was very attentive, answered every little question, and saw to my every need. I would definitely recommend him to others.

Maddie

15 de ene. de 2015

My questions via phone or email were responded to quickly, everyone was organized, and everyone was friendly. I am not a fan of dealing with car dealerships because the process is usually too long and I don't feel that I am taken seriously as a female. I usually feel as though my concerns and needs aren't being understood. At Koons I was made to feel comfortable. The gentleman helping me always asked if I wanted a drink or a snack and made a lot of personable conversation. I felt comfortable and well taken care of. They understood my needs and wants in a car.

Debbie

15 de ene. de 2015

The staff was extremely professional and knowledgable. They paid attention to every detail. We actually bought three cars that day because of their outstanding service!

Cynthia

15 de ene. de 2015

The attentiveness of my salesperson made this a very positive car buying experience. My salesperson was new but was partnered with a seasoned salesperson. Together they made an excellent team and made this car buying experience extremely pleasant.

Mark

15 de ene. de 2015

The price of the vehicle was the lowest I found, they offered me a fair amount for my trade in, and financing was easy. The people were very knowledgeable, and were able to answer all my questions. After I purchased the vehicle I had a concern about the tires and emailed the person who sold me the vehicle, and that was solved quickly. Best dealer experience I have ever had!

Yan

15 de ene. de 2015

The purchase experience was excellent. My sales person is a very warmhearted person. He is also very professional and he treated customers with respect and appreciation. I feel I am welcomed each time I go there. Thanks Derek! Overall,I am satisfied with my purchase.

terrapin3

15 de ene. de 2015

Went to look at a 2005 ford f-150, took for test drive, heard strange noise but only lasted half a minute before stopping and there were no warning lights so didn't think much of it. Bought the truck, took it home, the next day I drive it, I hear the strange noise again and the battery light comes on this time. Took to my friend who's a mechanic and they told me the alternator was overcharging the battery. THEY HAD SOLD ME A TRUCK WITH A BAD ALTERNATOR. So I called them and they forced me to drive all the way back up to Baltimore (I live on the Eastern Shore of MD) to have it fixed and they also TRIED TO BLAME IT ON ME AFTER ONLY HAVING IT FOR 2 DAYS!!!!!! THEY JUST WANT YOUR MONEY AND KICK YOU OUT THE DOOR AS FAST AS POSSIBLE. DO NOT BUY FROM THESE PEOPLE I WILL NEVER AGAIN!!!!!

Robert

14 de ene. de 2015

Exceptionally well ran dealership. Clean, neat and orderly. Koons had me in and out in less than an hour. Quite possibly the best Ford dealership in DMV! Kudos to Casey Groop!

Jennifer

14 de ene. de 2015

Every single person I dealt with was lovely..... Especially Pete who was my salesman - not one moment did I feel pressure of any kind - and left with a car I was most pleased with. Pete spent extra time helping me SYNC my phone right then, as I live 4 hours North in PA. These Gentlemen at Koons Ford Baltimore represent your company with excellence & the highest of integrity. Thank you, Bless them.

Gene

6 de ene. de 2015

I have driven FORD trucks for 30 years, the last 14 years from the same dealership. I felt a little guilty buying my truck from another dealership, but I must say that KOONS FORD did an excellent job at earning my business. They blew away the other dealerships. It was worth the 3 hour trip (one way). KEEP UP THE GOOD WORK KOONS!!!

Ken

6 de ene. de 2015

Everything went extremely well, and I cannot think of a single thing that could be improved. I was so impressed with the salesman (Abe Tadrs) that I will recommend Koons to everyone now!

Charles

6 de ene. de 2015

The sales person (Casey Group) went out of his way to make sure I got exactly what I wanted and needed in a new car. This is my second purchase from Koons and it won't be my last. This is a great dealership, with great prices.

Sarah

3 de ene. de 2015

I drive almost 20 minutes to use this location, the staff at Koons is AWESOME! The individual who managed my service appointment was very friendly and took a few minutes of his time to ask me specifically about my ownership experience with my 2014 Fusion Hybrid. Ready when promised. Received car back timely and washed!

Rose

1 de ene. de 2015

My service rep Cary is very knowledgeable and remembered me and my car. The courtesy extended made my short wait time even more enjoyable. Love the courtesy mult-point inspection! My car will go no where else for service.

Mustang Jean

31 de dic. de 2014

The Koons Ford Internet "WOW" prices makes "arm twist" negotiations unnecessary. Our salesman Keith was a good explain-er and very knowledgeable about Ford cars. Mark, the sales manager came out and met us and made sure we were happy before we finalized the sale. Everyone was friendly, professional, and respectful. One surprise.... Our new Ford had a full tank of gas, to boot!

Eric

31 de dic. de 2014

I had a great experience with my service advisor Kyle Armstrong who was excellent. I had a problem with my latch that I had brought to a ford dealer in Columbia md and aaa who could not resolve the issue. Kyle succeeded where the others failed. I would highly recommend Kyle Armstrong to anyone .

Ken

30 de dic. de 2014

Steve Harrell is the reason I go to Koons Ford for service. He is honest, trustworthy and always treats me like an old friend.

Roger

30 de dic. de 2014

Negotiating the truck price on line and honoring same price at dealership was superb. Having different inventory than surrounding dealerships was also positive. Even though we could not complete all documentation that night, Tom Snyder was very respectful and had the sales person meet me at my home to finish signing.

Kimberly

27 de dic. de 2014

Calvin in the service department made my experience pleasant, from the phone call to set up my appointment to my time spent in the waiting room. He has exceptional skills in dealing with the public without being over the top friendly. Even in his interactions with my young daughter he was nice yet professional. So thanks to Calvin, I'll be back!

Mark

27 de dic. de 2014

This was the best car buying experience I have ever had. Staff was very polite, knowledgeable, and the price was lower than expected.

Don

26 de dic. de 2014

It was refreshing to work with someone that knew how to take care of a customer. I wished I had bought my car at Koons because the dealer I did buy it from was shoddy at best and although I had purchased the car there never, they never really made me feel like they cared about me as a customer. My brother recommended Koons and told me the service was the best. It really is. Thank You to Kyle Armstrong! He's top notch!

Phyllis

26 de dic. de 2014

NEVER have I had such a positive experience ! Mr Keith Schopman spent hours with me getting me Just the right vehicle. There were NO pressure tactics there. He was, by far, the most pleasant and knowledgable sales consultant I had ever had the pleasure of dealing with ! James and Justin in financing and credit worked hard to get me the best loan. I have spread the word about this dealership. Thank you, Phyllis Constant

MJ

23 de dic. de 2014

My salesman is Fred McGuire. He inquired about the type of vehicle that I wanted. He showed it to me, no hassling, we test drove it, made the deal, met with Ms. Carolyn Walker in finance and was driving the vehicle off the lot in less than 90 minutes. This was the fastest time that I have ever experienced in purchasing a vehicle. I would consider both of them as the standard that all salesman should go by.

Ken

19 de dic. de 2014

Everyone at Koon's Ford has treated me extremely well. My service advisor, Kyle Armstrong, is extremely kind and considerate. He communicated well and went out of his way to make sure I was happy. I also had some questions for Paul Sarandos,who was very nice and took the time to answer all my questions. Everyone at Koons makes me feel special. Thank-you to all at Koons Ford.

Kyle

18 de dic. de 2014

We always deal with Bruce in service when bringing in any one of our commercial trucks. He's very easy to get in touch with, quick with any repairs and very professional

Kevin

18 de dic. de 2014

I appreciated the direct approach and the simplification of the buying experience. We were able to agree on a price and complete the transaction very quickly.

Matt

17 de dic. de 2014

Kasey Groop was very up front with me on pricing and provided me with an e-mail quote for the Koons "WOW" price which was very competitive to other dealerships that I met with. I felt they did a better job of being up front with the cost rather than showing one price to get us in the door and then raising it based on incentives that we didn't qualify for. From my experience, it seems like the latter practice is very common among local Ford dealers, and I find this to be a very frustrating and annoying practice. With Koons, Kasey e-mailed me an on-the-road price quote and then honored it when we came in to meet with him, even doing a dollar-for-dollar adjustment when I asked for a couple extra upgrades. I liked this up front pricing and definitely liked the fact that the price he e-mailed me was the price I got.

Nekesha

16 de dic. de 2014

The people at Koons understand world-class customer service and deliver it always to me. My time is valuable and at Koons they understand and respect that. I have shared with multiple people that Koons Ford provides a great experience every time. Kyle in particular was amazing, as he greeted me quickly and checked me in. He always goes and above to get the job done. Will keep coming back to have my Expedition serviced and when in the market to replace it will come to Koons again. Great Job! Keep it up! Thanks!

Patrick

16 de dic. de 2014

The whole experience from start to finish was extraordinary. The entire staff at Koons went above and beyond to make sure we had the best buying experience possible. I will be highly recommending Koons Ford to anyone looking for a new car because they are by far the best dealership.

Anthony

16 de dic. de 2014

Well, I took a train from New York and I have to say, I was worried that the price quoted to me would change once I arrived. Instead, my salesman, Fred, picked me up at the train in my new Ford Fusion. The car buying process was the shortest and most painless experience I have ever had in my life. Already, I have recommended Koons to others in my area. It was so great that I am looking to purchase a Ford Fiesta from them. Hopefully I can get just as great a deal as I did on my Fusion. These kind of experiences just don't happen in New York. Dealerships try to squeeze you for every dollar. You think you've settled on the numbers but everything changes once you get into the finance manager's office where they try and bleed you dry. Then they ask you to give them great marks on the survey. Koons did none of these things. I am so thankful that they came to my rescue.

Mario C.

12 de dic. de 2014

The team at Koon's Ford, from the GM on down, was nothing short of stellar. We actually wound up buying three new cars from them on the same day. Everyone was patient, very knowledgeable and extremely helpful. And they were more than fair on their pricing. I was actually price-comparing on my phone while I was in the dealership, and Koon's had the best deals all around. Would definitely recommend them.

Cliff

11 de dic. de 2014

Everything was very easy because the salesperson and the finance manager made it all the best experience that a customer could have. We never had any concerns while we were making our purchase. This is the best dealership anywhere. This is the 4th car that we have purchased at this location and we live closer to other Koons dealerships. They just cannot compare to Koons Security Blvd. It is always a pleasure to go to this dealership for anything.

Frank Wash Jr

11 de dic. de 2014

I'll start out by saying I hardly ever take the time to do these, but my experience was so freakin awesome I couldn't help myself. First thing that pops into my mind is professional, no pressure and a actual enjoyable experience. If you're in the market for a vehicle you really owe it to yourself to stop in Koons of Baltimore to see first hand what I'm describing here. I've been in sales myself for a number of years and I can recognize and appreciate quality service when I see it. Right down the line from my sales person Norman to the finance person Steve and the sales manager Mark all were a pleasure to deal with. First and foremost though the deal they made me was outstanding and didn't even have to think about going anywhere else that's really #1. Once I realized I didn't have to worry about getting a undesirable price on the vehicle I could relax and enjoy the process, which I did. I brought a 2014 F150 truck and couldn't be more pleased (OMG is it nice). I should also mention I live in Dundalk so Koons isn't right around the corner for me, but absolutely will not think twice about going back there not only when I'm ready for another vehicle, but for my service work as well that's just how comfortable I felted there. So don't make a mistake by not going there when you're shopping for a vehicle make it your first stop and it will be your only. THANKS KOONS FOR EVERYTHING!

Chuck S.

10 de dic. de 2014

I have used Koons for my normal PM at every 5000 miles and I could not be happier. They do great work and they stay within the time frame that they give me.

Linda

9 de dic. de 2014

Had a lot of difficulty getting a vehicle financed due to my own credit. Please know that Keith Shopman went above and beyond the call of duty finding me a vehicle I could afford to get financed. The effort he put into it was really unbelievable . The more upset I got not being able to find something I could afford, the more he reassured me and got me the car I wanted !

Frank Wash Jr

9 de dic. de 2014

Let me first start by saying I don't take the time to usually do these things, I know I should but I just don't. In this case I just couldn't help myself I felted like I just had to pass this on. If your in the market or even just beginning the process of looking into buying a vehical STOP INTO KOONS FORD OF BALTIMORE (sorry about caps lock, but I'm still pretty excited) From the very beginning I kept thinking to myself how professional , no pressure and really enjoyable the process and the people are here. From Mr. Norman (my salesmen) to Steve in finance and Mark the manager they all really made it a pleasent experience right down the line. I live in dundalk so its a little bit of a ride for me, but will never consider going anywhere else because of happy I am with this whole deal, its defiantly worth the drive. I Was in sales myself for all most 30 years and can recognize and appreciate the outstanding job these guys did and because of that really couldn't wait to write this review. So again if your in the market or even just looking stop in this dealership, you'll be glad you did. THANKS GUYS!

Kirk

6 de dic. de 2014

I went to Apple Ford to buy a ford focus. They sold the car i told them i was coming into buy one hour before i got there and had actually called on the way but they did not tell me. They should lose their dealership. I went directly over to Koons where I knew no one. Every single person I interacted with was terrific. Koons made a very bad experience into a great day for my son. Thanks

Ken

6 de dic. de 2014

The salesman, Abe Tadros, was awesome, he greeted us with a warm and friendly handshake within minutes of our arrival and was friendly and courteous the entire time, our experience with Koons Ford will make us customers for a lifetime!

Fonda

6 de dic. de 2014

Fast friendly service the experience was what I have come to expect from this dealer ship.thats why every time I have a problem I bring my truck to koons ford

Stephen

5 de dic. de 2014

Matt Stoudt, our salesperson, was absolutely the BEST! He knew his inventory, knew how to crunch the numbers and knew how to work with people a little older - he had a lot of patience.

Sharon

28 de nov. de 2014

All the folks at Koons mFord make my experience there a great one. There are other ford dealers closer to me but I don't mind going further knowing that Koons ford always takes care of my needs. As always the staff at Koons Ford service are polite and friendly. And I completely trust them to keep my vehicle up to par thus keeping me and my family safe.

Clifford

28 de nov. de 2014

This is the 4th time that we have purchased from Koon's Ford Baltimore. The service that you receive from the salesperson to the finance department it is outstanding. They are very knowledgeable and professional and the best customer service ever!

Henry

25 de nov. de 2014

Overall every person from sales to sales manager to finance manager were all extremely helpful and easy to work with. I purchase vehicles for myself about once every two years and almost every year someone in my family takes me along to assist with their purchase in a vehicle and it is nice to come across a dealership and people that work at making what can be a very confusing and frustrating experience a much more pleasant experience. I walked in to Koons Ford with only the intention to test drive the 2015 Escape and not to purchase that day since I was still shopping and had test drove the Subaru Outback and already had my own financing arranged. As you can see I closed the deal with Koons Ford because the people are great and the Ford Escape is a great product--thank you to all the members of the team!

Dexter

25 de nov. de 2014

If you want the car buying experience without the hassles and pressures of purchasing, this is the place to go. Great customer service and satisfaction. Pete Dixon was very patient with me and ensured the vehicle met my expectations. I'll be a lifetime customer of this dealership.

donc

23 de nov. de 2014

I recommend buying a new vehicle from Koons Baltimore

Steven

22 de nov. de 2014

By far the best customer service I have ever gotten in my life. They were professional and helpful! The entire staff was sweet and welcoming!

Sharon

21 de nov. de 2014

Please forward this message to Mr. Koons - We recently purchased a Ford Escape. Matt Stoudt was our salesman. Matt was outstanding. He knew his cars, he was able to crunch the numbers without having to consult someone else. He explained the bells and whistles and made the overall experience of purchasing a new car a very positive one. Purchasing a car from Koons was painless! Many thanks - oh - by the way - the Ford Escape is awesome!

Sara

21 de nov. de 2014

I have been back to Koons twice. The first time, to pick up my permanent tags. They helped me right away and Mark even put them on for me. Everyone was very friendly and remembered me. I have had some questions about a few things since my purchase and have reached out to my sales person, Mark Rodgers, with my questions. Each time he has responded promptly, thoroughly, and has just been a real delight to deal with. Even though the sale is complete, his willingness to continue to provide exemplary customer service is apparent. I visited the service department for my 1st oil change (which was complimentary) and received speedy and friendly service there as well. Not only were the people I spoke with directly polite to me but every staff member I saw interacting with other customers were exceptionally friendly as well. Koons Ford has been a delight to do business with.

Erika

21 de nov. de 2014

Just a thank you for taking such good care of my car throughout the years. Awesome service. Employees are always nice. I highly recommend this dealership. People need to know what good service you give to the public.

Sam

21 de nov. de 2014

Top notch. No problem getting the day and time that I wanted for an appointment. I was in and out in an hour. The dual lounge (tv in one, computer tables and quietness in the other) is very clean, and has a great coffee machine. And best of all, unbeknownst to me, the first service was free!

Vernon

21 de nov. de 2014

Steve Harrell in service department always gets me in and out in a timely manner. Larry Bauer is the only mechanic that has worked on my vehicles and has done a great job. I have been completely satisfied with Koon's Ford.

Charlotte

21 de nov. de 2014

Pete at Koons is an excellent representative. He made my overall purchase experience a very easy and pleasurable one. He is very, friendly, kind, polite, and easy to talk to. He has great demeanour and impecable follow-up skills. I would recommend him to any of my friends that would be interested in making a Ford purchase. Even after the buying experience, he was always available for any questions I had and follow-uped immediately with answers. With him, there was no pressure, no blinders. I know, sound like I'm more sold on him than my car. By seriously, I love my new car, and I appreciate all that Pete did to make this a tremendous buying experience for me. If anybody says anything other than great things about him, I was question them. He's an excellent sales rep. And the car manager, I think he name was Mark, was smooth, I admired his charm and personality.

John

21 de nov. de 2014

This is my 2nd Ford Fiesta ST I bought at Koons Ford of Baltimore. I live in Philadelphia, PA but because of the great customer service and experience, I will always be going there for future Ford vehicles. Mark Rogers and Casey are great!!!!

Ryan

15 de nov. de 2014

My search for a new truck brought me to Koons Ford and I was lucky enough to meet Casey Groop while looking around the lot. I was really dreading the car shopping process, but Casey was extremely knowledgeable and helpful and along with sales manager Tom Snyder, the process was simple and stress free. In the end I got a beautiful new truck for the payment I was looking for and they were even willing to throw in a few extras the truck didn't have but I was hoping for. I would definitely recommend Koons Ford and Casey Groop to anyone looking for a new car.

Jon

15 de nov. de 2014

By far, the best car buying experience I have ever had! Fred McGuire did a great job and appreciate all of his help. The whole team at Koons has been great. starting with Fred and all the way to steve at Finance. Really amazing team with great service

Rob

15 de nov. de 2014

I was dealing with other Ford dealers about buying a Ford Focus, and i was very dissatisfied. When i contacted Koons Ford and talked with Pete Dixon. This was the best experience I have ever had buying a car, Pete was great, professional, honest, and very attention to detail. I would always call Pete for now when shopping for a new car. As Tina Turner would put it "Simply the Best"

The Deuce-Four

5 de nov. de 2014

I saw the advertisements via on television, internet & a co-worker. I called Kooks Ford on 29 October 2014 & was introduced to Fred McGuire, my sales rep. I explained to him what I wanted and he informed me that he had it. We scheduled a meeting for the 30 October 2014. I arrived at the dealership at 1150 am. He met me outside we went to the vehicle, took it for a test spin, came back, sat down, ran the numbers and conducted business. After being approved, I went to see Ms. Carolyn Walker in financing. At 1320 hours, I was out the door in my brand new FX4. The professionalism that I received from them should be the Koons Ford standard.

Sewf Fabulous

3 de nov. de 2014

As a previous car salesman, I really hate the car buying experience (I actually worked at this dealership for a short time in the early 80s); but Matt Stoudt made it very painless, if not enjoyable. My wife and I have bought 2 vehicles in the past year from Koons Ford in Baltimore. I really enjoy the folks there at Koons; Im a customer for life.

Mark

31 de oct. de 2014

I worked out the deal over texts,phone and email. When I arrived from 3.5 hours away Matt met me at the door and everything happened as we had discussed. Great experience.

Barb

29 de oct. de 2014

Our experience at Koons Ford was fantastic. Rodney Hamlett was a wonderful salesman and was very helpful in helping us find the right fit. He is a great asset to Koons and to Ford. Tom Snyder, the sales manager, was also very helpful in the process and worked with us in making sure we were satisfied with our purchase.

w_dougher13

29 de oct. de 2014

Colleagues of mine recommended that I look for a new vehicle at Koons Ford. I was pleasantly surprised by the quality of customer service from my sales representative, Brian Abdo. He really seemed genuinely interested in finding a vehicle that both matched my needs and my budget. I never felt pressured in making a decision and felt I received honest feedback from him regarding affordability, package deals, and reliability of the vehicle. Overall, considering the vehicle (Ford Fusion) I was interested in, Koons offered me a great deal. I was allowed to test-drive the car overnight. I ended up leasing the vehicle at a very affordable price. The financial department was showed me all of the possible options I had in terms of my lease, which showed a lot of dedication to the customer and their satisfaction, as opposed to just pushing a sale out the door. I would definitely recommend Koons to another prospective car buyer.

Sue

20 de oct. de 2014

I had found my car online with all of the options and the color that I wanted. Only problem was it was 1 1/2 hours away. I was going to have the car "dealer traded" but started an email correspondence with Matt Stoudt at Koons Ford Baltimore. I was able to get the car at a better price which made the trip south a lot easier. Matt answered my many questions with professionalism and humor. Many times you walk away from a dealership with a feeling of being taken advantage of, I didn't because of Matt. I would highly recommend Matt!

Brandon Charles

15 de oct. de 2014

Steve Harrell provided me with excellent customer service. He handled my needs with care. He is really knowledgeable. I am really happy with my service experience at Koons Ford Woodlawn.

Nigel Christos

15 de oct. de 2014

Steve Harrell provided me with excellent customer service at Koons Ford Woodlawn. He handled my needs with care and was very knowledgeable. I really enjoyed my experience with Koons.

Mani

14 de oct. de 2014

Tom Snyder & Casey Groop from Koons Ford went above and beyond! Casey Groop is always a pleasure to work with. This is the second vehicle I'm buying from him. Any future FORD vehicle needs, I'll be contacting him again.Thanks!!

Steven

11 de oct. de 2014

The Staff at KOONS in Security was outstanding. In particular Dennis Koulatsos and Casey Kroop distinguished themselves with product knowledge, good Customer Relations skills and old fashioned Service. I am a very happy New FORD Owner! Oh, did I mention that I came up from Titusville Florida to buy this car? Best price, and absolutely nothing changed when I got to the dealership! No games, no surprises, just a very straightforward sale. No "mumbo-jumbo" that I experienced at all of the other places I shopped.

Austin

8 de oct. de 2014

Awesome job. 4th car in 3 years bought from Koons, and I couldn't be happier. Fantastic sales and service operation!

James

4 de oct. de 2014

I have been driving and using Koons Ford and Koons along since 2002, and even with the busy labor day Koons dealership did a great job! My experience at Koons FORD was great. The salesperson was knowledgeable and easy to talk to. NO pressure. He made my transition into a new car hassle free.

Rick

4 de oct. de 2014

My sales person Casey Groop was excellent! He was very respectful, extremely knowledgeable of the Focus ST I was interested in. He was very nice and didn't make me feel uncomfortable or pressured. Everyone else I talked to was extremely nice and helpful as well. Buying a car at Koon's Ford was an actually an enjoyment!

Roxanne

1 de oct. de 2014

Very delightful. The Koons Ford people are friendly, professional and knowledgeable about the F 150 and helpful getting oriented to the new vehicle.

Carrie

30 de sep. de 2014

My husband and I purchased a brand new Fiesta from this dealership in July and we're just getting around to writing a review (sorry, all, heh). I did quite a bit of comparison shopping beforehand and had actually not planned to purchase on the day that I did, but we went to visit Koons on a Friday night to see what the Fords looked like, and I fell in love with this Fiesta from the get-go. It had everything we required and the price was reasonable, so we went back the next day for a test drive. Our salesman, Keith Schopman, was very personable and patient (though a bit too apologetic at times - really, I don't mind that we had to look at the car on our own, I preferred that, so as far as I'm concerned, he did his job just right for my tastes) and helped us considerably with hammering out details. Our finance manager, Sam, was also very nice and took time to answer any and all questions we had. I am very pleased with the Fiesta and have had no trouble with it whatever. Maybe my experience is an anomaly, but I had no issue with how I was treated here and would happily return for my next car (which will hopefully not be for many years).

Sam

30 de sep. de 2014

Mr. Pete Dixon was professional and took his time communicating with myself and my mother. He was very responsive to our needs and concerns. Test drove a couple cars and bought the Mustang. This was another great experience at Koons, even better than the last time!

Pat

30 de sep. de 2014

First time buying a Ford and first time at Koons. Have to say the non-high pressure sales was refreshing. They worked with me every step of the way and I was very pleased with the outcome.

Ray

30 de sep. de 2014

Great! Arrived at dealer hoping to get advertised internet price for F-150. Dealer honored price with absolutely no haggling -best car buying experience ever. Sales rep, Matt Stoudt was extremely knowledgable and courteous.

Melissa

30 de sep. de 2014

This is the second car in less then two years we have bought from Koons ford Baltimore and we have had a great experience both times. We love our Focus and our Escape!!

Jim

29 de sep. de 2014

I had ordered a Transit Connect from a local dealer on Feb. 10th - The van came in on Sept 18th - That's right , 7 months later. Stuck at the Port of Baltimore for 4 months. Anyway, the dealer said they would make concessions and get me extra money because of the delay. They gave me the price, I thought they could do better and they said they couldn't. Went to Koons and got a more expensive version for a lower price. One day deal. I shouldn't have waited but I did. 2nd truck purchase from Koons in 4 years. I should have just dealt with Koons from the beginning.

Liz

27 de sep. de 2014

Wonderful, Keith and Mark made this the best experience ever. We brag to everyone about how great everyone was. We are really enjoying our new Ford Escape!!!

Keith

27 de sep. de 2014

The sales experience helped push bad memories at Apple Ford, Columbia, MD, out of my mind. I also enjoyed my experience when I was introduced to the Koons Ford service center. I am also an ASE master technician and a NATEF automotive instructor and I found the staff very knowledgeable.

Scott

27 de sep. de 2014

Our salesman, Pete Dixon, was a very good people person. He answered my questions that I had in e-mails before coming down to Koons. He made our buying experience very comfortable. I would personally recommend Pete Dixon and Koons Ford Baltimore to anyone.

Wil

27 de sep. de 2014

Both Victor sales rep and Carol my finance officer in my opinion went both above and beyond to satisfy my needs and made sure that's buying experience was second to none! I will definitely recommend my friends and return to buy my next vehicle because of them both!!

John

27 de sep. de 2014

We had an amazing experience purchasing our new car! Great car, great dealership, great people! Thank you! I looked around at dozens of Mid-Atlantic Ford Dealerships, and Koons Ford offered the best price on a new 2014 V6 Mustang.

Mike

27 de sep. de 2014

In the '90's and '00's, my wife and I bought four cars from Koons. We then went on to two other brands. I wanted a '14 Mustang before they were all gone as I wanted the retro looking Mustang rather than the restyled '15 coming out soon. I worked with Matt Stoudt whom I had never met before and he was excellent from the first email until he handed me the keys and I drove home. I had concerns about some of the features on the Mustangs, such as the Comfort setting that gave a better ride, so he showed how that worked and we took a 45 minute test ride. Being so late in the model year, the inventory for base model V-6s was slim, but he found the exact car I wanted and I took delivery two days later. Although I had not bought any cars from Koons in ten years, I found that same great service and respect that I liked from years ago, and it was great to be back in the Ford/Koons family. Also, I have worked with Brian Deal in their Parts Dept several times this year trying to locate hard to find or obsolete parts for an '04 Mustang. Brian went the extra mile locating the parts I wanted every time, as well as showing me how to install some of them, or showing other options for parts I needed. So now I have a great salesman to buy a car from again and a great parts guy to help me locate parts. Forget the rest. Go with the best!

PQCleaning

23 de sep. de 2014

I would highly recommend this dealership! They had the best price on a new Ford Transit Connect I could find within a 3 hour radius. My business is located near Harrisburg, PA and I could not find anyone who would match their price. They worked with me over the phone, through email and texts since I was not local. They provided me with an "out the door" price so I knew my total cost for financing purposes. They brought the vehicle to us after it was purchased which was a 1 1/2 hour drive. We are happy customers!

Bill

20 de sep. de 2014

Because I previously purchased other ford transits the dealer was able to pull up my info and prepare sale prior to my arrival, this greatly decreased my time at the dealership. As usual Pete Dixon provided excellent assistance with finding the vehicle and pushing paperwork through, keeping me informed at every step.

Ken

20 de sep. de 2014

Shanel Green provided blue ribbon service. I was very particular in the type of vehicle I wanted. Once I provided my requirements, Shanel was the first Salesperson to contact me. Not only did she find the specific vehicle I was looking for, but she made arrangements for the car to be delivered directly to me. Overall, my car buying experience with Shanel and the Koons Ford of Baltimore team was second to none. No doubt in my mind that Koons Ford is a top notch organization.

Elizabeth Groh

19 de sep. de 2014

Keith Schopman and Mark Rodgers made this the best buying experience EVER. We have bought everything from our Brand New Escape to a 1951 Mustang. Thank you Koons Baltimore Ford! Your Wonderful

Selena

17 de sep. de 2014

I had to stop by here for emergency service. I was driving from Boston to Miami and my window broke halfway down (which is quite unpleasant driving 70 mph on the highway). I stopped by with zero appointment, and was seen on the spot. They put my window up and did not charge me anything at all - just as a courtesy. I am still under factory warranty (from another dealership in New England), and they were going to charge the warranty if they had the part to fix it - but they just didn't have the part - and I didn't give them any notice stopping by on a Saturday an hour before they close. Overall, they were quick and convenient access from the highway. Good overall experience

Scott

17 de sep. de 2014

In the process of shopping for a new Ford hatchback, I went to several dealers in the Baltimore region. My experience at Koon's was easily the best. Larry Bouldin was kind, patient, and well-informed and an overall delight to work with. Mark Rodgers was direct and firm but in a professional, friendly way. At no point in the negotiations did I feel pressured or strong-armed. I ended up driving out in my awesome new Fiesta feeling great about the deal and the service I received. Oh, I should mention that Carol (the finance manager) was wonderful too - friendly, knowledgeable and organized. I will definitely be back when it's time to shop for my next car!

Bill

13 de sep. de 2014

Mr. Norman was very helpful throughout the entire leasing process. He helped me with finding a car within my budget that surpassed my expectations. I really appreciated his patience and helpfulness.

Huang

12 de sep. de 2014

Great experience! Everyone was very nice and professional dealership looked great. Loving my new Escape!

Alex

12 de sep. de 2014

I went to a handful of different dealerships in Maryland to find my car, and this dealership was awesome. They were all really friendly, I felt that everyone was honest, they did everything they could to help me find the cheapest car and the best car in my price range, Casey Groop was awesome! And I love my new car. Thanks guys!

Joe

10 de sep. de 2014

Enjoyed working with Matt Stoudt and the Koons team. It was definitely one of the most pleasant buying experiences I've had. He worked with me to give me what I felt was a very fair price for the vehicle that I wanted. He gained my trust and helped me make decisions on some of the add-on options that I wanted, saving me some time. Ray Baldwin was also very helpful and fair and gave me a fair price on my trade. Steve Ageloff in the Finance department also helped to close the deal. And finally, I can't say enough about the great service that I've received on my Ford vehicles over the years. It's the primary reason I keep going back to Koons.

Kris

10 de sep. de 2014

Koon's Ford of Baltimore, and more particularly our sales rep, Matt Stoudt, provided us with the best truck buying experience ever. They started off with honoring a great on-line price for a 2014 F-150 which was many $1000's less than the MSRP. For this reason, there was no haggling, pressure, or pain of having to deal with the sales manager to get a good price. On top of that Matt knew everything and answered all of our questions about our new truck, including all of the additional cool feature we got with an upgrade to a XLT F-150 for a small additional cost which was well worth it. The finance rep was equally knowledgeable. All said we are totally pleased

Chuck

10 de sep. de 2014

After the WORST experience with Apple Ford of Columbia, MD (where we had purchased 6 Ford cars) Koons Ford was an oasis of competency and understanding. The exact car I wanted was in Silver Springs, my husband was in the hospital and I was at my wits end. Koons obtained the right car and held it until I could get to the dealership. I was complete;y pleased with everything Kooms did for us. Major 'kudos'!

RATZ

4 de sep. de 2014

I went there and they didn't even give me the time of day. I was looking for something inexpensive. I had to borrow a vehicle to get there. The one I came in was not mine. Apparently they thought I was going to trade that in. I currently do not own a vehicle. It takes me 2 hours to get to work by bus and up to 3 hours to get home. I guess it was not meant to be. I still walk every where else I need to go. I have always had a Ford Vehicle. I am now a senior. Back to the drawing board. thanks for nothing.

Linda

30 de ago. de 2014

Enjoyed my experience, was given time and space by the salesman to make my decision.The facility was new and spotless. Free coffee, wi-fi, comfortable waiting area. We shopped about a half a dozen dealerships, and Koons was easily the best in every category. I expect the same experience with their service department. The salesman gave me a tour of the entire facility, and I was impressed.

Rick

30 de ago. de 2014

I have purchased a number of vehicles in my life but this experience was the best in my opinion. Norm Dowdy went above and beyond in bringing in a Fusion that was at another location. I love the car and I love Koons Ford!

Brenda

30 de ago. de 2014

Sales staff extremely courteous; willing to please me and give me what I wanted in terms of a trade-in; overall excellent, outstanding service

Ann

29 de ago. de 2014

Our salesman Norman Doudy (was very helpful in everyway without any pressure and was very patient with us. General Manager, Dennis Koulatsos made himself available for any questions and made sure we were completely satisfied the our buying experience. Have recommended Koons Ford to many of our friends.

Chuck

29 de ago. de 2014

This may sound like a solicited comment, and it's not, but my wife and I had the easiest experience in buying our new Escape! From the sales person, the new car sales manager, to the general manager and all through the paper work process we had not one negative experience. Our process of purchasing this vehicle will lead us back to Koons shomroom in the future.

Curt

27 de ago. de 2014

Recently bout a 2014 Ford Focus ST from Koon's. The experience I had there was awesome. We had to wait awhile for the sales person I had an appointment with to come over and help us, however we noticed he was dealing with another customer. Once he came over, he took us out to the focus, showed us some things and let my girlfriend and I get in it and look around. While we were doing that he made a copy of my license. Once he came out he handed me my license and told us to go have fun test driving the car and take as much time as we needed. I fell in love with the focus right away! If you're in the market I highly recommend Koon's. There Focus ST prices were the best I could find on Cars.com. I got one heck of a deal from them! Everyone was helpful in the buying process, it took some time, but we eventually worked out a deal to please both ends. My sales person was very knowledgeable and easily answered every question I had about the ST. It was a great experience and worth the 1 hour drive to Baltimore. I have already recommended Koons to my family and friends!

Theo B

25 de ago. de 2014

This is a follow up on my June 14th review of Koons, again I got a good deal on the purchase price of my 2013 Taurus however, I would give Koons a poor to below average rating after the sale. Issues I mentioned on my previous review: 1. The wind noise above 55 mph on driver side window: This was caused by the keypad on the door buffeting the fix was replacement of a molding and a clip under the keypad. Luckily I was able to drop my car off during a business trip. 2. Tire noise: For state inspection in PA (out of state purchase) the local Ford dealer said I needed an alignment, tires are feathered, with an out of camber condition driving it sounds like belts are separated. I reached out during a survey was told someone would call, that didn't happen, I tried to reach the service manager, wasn't around, a service writer suggested I talk to the sales manager, (who is never around) decided left a message and guess what? no response. 3. No floor mats in the car, I received the mats 3 weeks after the purchase, but for this to happen was not seemless, it took several calls and follow up, Koons is not pro-active. 4. Oil diagnostic issue, showing 74% oil life 500 miles after oil change, I reset it, I think its ok. This really is my fault, during the sales process I was told how extensive the car is checked out. Its obvious the car wasn't driven on the highway after reconditioning, its always good practice to have a mechanic look at it as well.

Sharon

23 de ago. de 2014

My sales person was Matt Stoudt. I had the best car buying experience I have ever had. Matt was very attentive and very thorough. He made sure I got exactly what I wanted and that everything was taken care of properly. Finance was also amazing and great at explaining everything to me. I got a great deal and a great car! I actually added this car to my Ford family. Thank you!!!!

Stacy

22 de ago. de 2014

100% satisfied. From beginning to end, everyone there went our of their way to help me. Couldn't have been happier with the whole experience.

Peter

20 de ago. de 2014

Dennis a genuinely good man. He's fair, no-nonsense, and gets things done. I bought a car from him in March and have since sent several friends to him, without hesitation. They've had the same experience that I had and couldn't be happier with their respective experiences and vehicles.That's the best recommendation I can give. The environment at Koons Ford is unlike any car dealership I've ever walked into...in fact, you forget that you're actually standing in a car dealership...and that is a tribute to Dennis. I'd recommend anyone looking for ANY type of car to reach out to Dennis. He'll help find you what you want and you won't feel pressured or have to deal with the typical car buying experience.

Scott

18 de ago. de 2014

In the process of shopping for a new Ford hatchback, I went to several dealers in the Baltimore region. My experience at Koon's was easily the best. Larry Bouldin was kind, patient, and well-informed and an overall delight to work with. Mark Rodgers was direct and firm but in a professional, friendly way. At no point in the negotiations did I feel pressured or strong-armed. I ended up driving out in my awesome new Fiesta feeling great about the deal and the service I received. Oh, I should mention that Carol (the finance manager) was wonderful too - friendly, knowledgeable and organized. I will definitely be back when it's time to shop for my next car!

ubby88

18 de ago. de 2014

Truly from top to bottom the best experience I have had in buying a car (and i usually buy about every 2-3 years). Easy price negotiation and NOTHING CHANGED when I went back to financing (the most important part!!!). It never fails that I have a deal worked out and go to sit with finance only to find that they neglected to tell me SOMETHING that will change my payment or terms. Was a real treat to sit down with Desmond and have him actually deliver what Mark and Pete had promised! Will gladly use them again when I am ready for a new vehicle.

Michael

18 de ago. de 2014

Until 2011, my family were loyal Jeep owners. My wife and I owned eight Jeep vehicles since the 1990's. We loved their style, comfort and reliability. However, as the price of gasoline increased driving Jeeps was no longer financially feasible. We knew our next vehicle purchase would be MPG driven. In 2012 we needed a truck for commuting and home use and we purchased a 2011 Ford Ranger 4x4. We were extremely pleased with it's 24 MPG highway mileage. The spring of 2012 we began looking for an economical SUV to replace our Jeep Commander and purchased our 2012 Ford Escape. We were attracted to its style, comfort, but 30 MPG highway mileage sealed the deal. During several of our long road trips we have recorded as high as 31.7 MPG. We live in Southern Maryland but purchased our Escape from Koons Ford of Baltimore. In fact, our son purchased his 2013 Ford Fiesta from Koons Ford of Baltimore for the same reason we purchased ours, a great purchase price. It is quite a distance from Waldorf to Baltimore to purchase a new vehicle, but the trip was worth it. On June 25, 2014 I had to take our 2012 Escape back to Koons for warranty work. Like any automobile owner, this event can be very stressful to say the least. However, when I arrived I was greeted by Mr. Steve Harrell (Service Advisor) who instantly devoted his attenditon to me and my Escape's problem. He reassured me that they would diagnose the problem and would call once he knew what the problem was. Later that day Mr. Harrell left me a message on my cell phone informing me that they located the problem and that my Escape would be ready the next day. The following day I returned Koons Ford and Mr. Harrell personally delivered my Escape to me. He again took time to explain to me what repair work was was performed to my Escape. Not often can my wife and I say we have had a pleasant experience when we have had to take any of our vehicles back to a dealership for service and/or warranty work. THe success of any Dealership is reliant on a great Service Department. It is this part of a Dealership that establishes a mindset for return purchases. One negative Service Department experience mentally scars an owner, and when the time comes to purchase their next new car, a return visit to that Dealership is not likely. The experience my wife and I had at Koons Ford of Baltimore exceeded our expectations. Be assured if my wife and I consider purchasing another new car our first choice of Dealerships' would be Koons Ford of Baltimore. It is people like Steve Harrell and the staff at Koons Ford of Baltimore that makes it easy to decide where to purchase our next Ford. Keep up the great work and kudos to Mr. Steve Harrell and the Service Department at Koons Ford of Baltimore.

Karl

15 de ago. de 2014

5 years ago I traded in my Toyota Tacoma for my 2009 Ford F150 from Koons. I live about 25 miles from Koons and there are many dealerships between here and there. I returned to Koons mainly due to the great experience my wife and I experienced then. The entire Koons team treated us like we were the only customers there that day and would totally recomment this dealership and the Ford product to anyone who asked. I LOVE my new truck. I had the blue flame F150 before and would have bought another if the model I bought came in that color but I am really liking the Ruby Red one I picked out. Thank you.

Craig

15 de ago. de 2014

I had the privilege dealing with Ed Furlan at the body shop for almost two years as well as some of his managers and I am thrilled with all my positive experiences at Koons Baltimore Ford. You get to know true service people not on the first transaction but rather when you express a dissatisfaction or encounter a challenge. Ed and I am certain the service center (because it is their philosophy) will take care of you promptly and decisively. I am extremely happy with the services I have received at this dealership and I would highly recommend it to anyone looking forward people who stands behind their attentive services.

Morgan

12 de ago. de 2014

Honestly the best experience I have ever had purchasing a vehicle. Ahmed was not only extremely knowledgeable about the car he also helped me sync my phone to the car. I told all of my friends and some of them ended up shopping with him as well. I will definitely be giving him a call for my next car as well! Thank you!

Delvell

9 de ago. de 2014

I had been to other dealerships prior to Koons Ford & the experiences weren't that great. I was in one dealership for 10 minutes before anyone spoke to me. I kept coming back to Koons Ford because my salesperson met me before I even entered the building & worked until we found the car I wanted.

Gustav

9 de ago. de 2014

Flew in from Oklahoma. When I arrived everything was set up and ready to go. The process was seamless and everything went as planned. I would definitely buy my next Ford from Koons. The Mustang is working out great for me and for my family.

Luciano

9 de ago. de 2014

Sales person Casey Grooper was very personable and accommodating. General Sales Manager Mark was unlike any GM I have ever worked with he was great. Desmond the finance officer was very accommodating. Overall experience was excellent. I would definitely recommend Koons Ford.

Dan

5 de ago. de 2014

I personally sought out Matt Stoudt after having a great experience with him when my wife and I purchased our 2013 Ford Explorer Sport. Matt came through for me again when I reached out to purchase a 2014 Ford Fusion Hybrid. Instead of applying pressure tactics like some other car sales reps I have worked with in the past, Matt let me take my time and even let me use the car I was interested in purchasing as a loaner for the day, so that my wife could check it out before any purchase decision had to be made. I'll definitely come back for my next purchase!

tmcpherson58

5 de ago. de 2014

Derek, Steve and the Koons Ford team, we are happy with our long term relationship and will continue to spread the good news. We have been please with the professionalism and courtesy extended my family! Each time we have contacted you and your team, you have made us your priority to get the deal done and make sure we are happy with your products. We look forward to working with you in the future! Thank you for a job well done!

Fred

4 de ago. de 2014

We shopped around at other Ford dealers then went to Koon's Ford on Security Blvd. Wow! What a great experience." Mark Rodgers" was fantastic to deal with. He had a great selection of vehicles and his price was GREATTTTTTTTT!!!!!! I can't say enough of positive things about Mark. Great guy, great dealership. Thank you all again!

Janeen

1 de ago. de 2014

My experience with buying my new car at Koons Ford Baltimore was excellent! My sales representative made sure I got the exact car I was looking for and worked with me to ensure I was satisfied with the price and the whole buying experience. I would highly recommend Matt Stoudt and Koons Ford to anyone!

Joe

1 de ago. de 2014

Matt Stoudt was a pleasure to work with. He was very knowledgeable about the vehicle and the transaction went very smoothly.

Kristin

30 de jul. de 2014

I just wanted to say how much I appreciated the valet in your service department at the Security Ford location. I had a tire pressure warning light on my dashboard and was having a crazy time finding a place to put air in the tires. When I drove by your location, I figured I'd see if I could get the pressure checked. A tall, thin, African-American man checked my tires, added air to one and the warning light went off immediately. I tried to pay for the convenience, he refused and tried to tip him...he refused that, too. Thank you Koons for having exceptional people providing exceptional customer service.

James

30 de jul. de 2014

The entire staff at Koons Ford Baltimore is friendly and knowledgeable. I will definitely buy my next vehicle from them. The entire truck buying process was made easy and stress free. Overall a great experience!

Lynn

30 de jul. de 2014

I called ahead of time and told the saleman (Kevin Roy)I was interested in an Edge,when I got there where 3 of them waiting out front. After a few minutes of sitting in it and because my sister owns one I thought "been there done that". I asked to see a SHO. Kevin promply got the keys and I was on my way for a test drive.I believe Kevin could not have been more attentive or knowledgeable.

Charles

30 de jul. de 2014

Pete Dixon was great during the purchase of my new Mustang. He went above and beyond what was expected and even picked me up at the airport when I flew into Baltimore to take delivery on the vehicle...

David

30 de jul. de 2014

It was a truely wonderful experience! I would surely come back and I live 2 hours away. Ahmed is a great sales representative, and thoroughly went over the features of my new Focus. He didn't try to rush me off of the car lot once I had paid for my new car.

Larry

25 de jul. de 2014

This was the best car buying experience I ever had in my entire life. Koons Ford of Baltimore truely wowed me with the price and all other aspects of my car-buying experience! Everyone involved with my purchase was professional and friendly, including Keith Schopman, Sales Consultant, Mark Rodgers, New Car Sales Manager, and Desmond Dowdy, F&I Manager. I also had the pleasure of meeting the Owner of Koons Ford Baltimore who was at the dealership to receive the Best Ford Dealership Award for Sales and Service, the Ford Representative that presented the Award, the General Manager of the Koons Ford Dennis Koulatsos, Paul Sarandos, Service Director, and Tom Metzger, Service Advisor (who introduced me to the Service Director). All were professional in their stature, and warm and friendly towards me, which added to the great atmosphere I felt about this outstanding dealership. I was very impressed that the dealership won Ford's very prestigious award. Paul Sarados also impressed me with his Service Department policy of having the customers coordinate with the same Service Advisor for all service, including Quick Lane, instead of having to deal with different advisors for different types of service. I think this is a great policy, and I will surely service my vehicle at this dealership. I have already decided that I want Tom Metzger to be my Service Advisor based on the warm and friendly way he treated me, and took time to walk me over to meet the Service Director even before I actually purchased the Explorer when I came down to see the Service Department and meet the Service Director. Keith Schopman set up everything I needed to operate my electronic systems and Sirius radio, and walked me through all of the car functions. He also offered to walk me through the SYNC features. However, I told him that I would prefer to come back another time to do that since it was getting late. He offered to be available at any time to walk me through the SYNC features and to answer any other questions I may have about the vehicle. I have not done so yet, but I plan make an appointment to do so when I get a chance. I also want to say that the 2014 Ford Explorer Limited 4WD I purchased is the best "car" I have ever owned. My trade-in was a 2006 Ford Freestyle that I also enjoyed, but the Explorer beats it by a country mile. Bottom-Line: I am a very happy customer.

Bob

24 de jul. de 2014

Koons people are fine - easy to deal with and the service is timely. We love the 2012 Fiesta. It's getting 43 MPG on the highway and is very reliable transport.

Kwi

23 de jul. de 2014

Bought a Mustang from Koons Ford and Hason Williams. This was my 3rd purchase from them, and my experience was just as good as the first two. The combination of selection, best price and they way they treat you cannot be beat! I will be back!

Colette

23 de jul. de 2014

Purchased my 4th car from Koons Ford! Dealing with Pete Dixon is alwas great!!! Got top dollar for my trade, and Steve the finance manager got me a super low rate, so I didn't have to go back to my credit union!

Donna & Sam

22 de jul. de 2014

I purchased my 2012 Mustang in July 2011. I am crazy about it. I just wanted to tell you what a fantastic experience I have everytime I come for service. In particular, I need to compliment Mr. Bruce Leibowitz. I have been dealing with Bruce since my purchase in 2011; and each time I come out for oil change or something else he is so very kind and understanding. I have called him on several occasions; and it is never a bother to help me and answer my questions. I was just out for and oil change and warranty service on July 14, 2014;and Bruce was there to greet me and help me out. He walked me over to the waiting area; and came to get me when service was complete. Nothing is ever a bother for him. I so appreciate his service and kindness. He always puts my mind at ease. That means everything to me! I travel from Harford County, Md. and I usually wait on my vehicle. The wait is never long and is always comfortable. Your new service and waiting area is fantastic! I just wanted you to know what a terrific person, Mr. Leibowitz, is at Koons Ford! Your whole Service Department is one great experience. Thank you so much!

Eyler12

22 de jul. de 2014

This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receive from the staff and the friendly atmosphere. All questions and concerns are immediately addressed. I was able to handle most of the paperwork by phone and email, which made the buying experience even more efficient. I would recommend Koons Ford Baltimore to anyone.

CBSavage

21 de jul. de 2014

Needed a nice late model SUV for my son who's going away to college in a couple of weeks, so I called Matt Stoudt at Koons, who had sold me 3 other vehicles in the past couple of years. I told him what we were looking for, and Matt hooked us up with a nice Toyota FJ, with low miles. They had just taking this FJ in trade, and Matt knew about it and saw it as a good fit for us. Son's happy, mama's happy, and all is right with the world, as I feel that our son is in a nice, safe SUV that will serve him well for many years to come!

Jon

18 de jul. de 2014

Had vehicle ready immediately after purchase. Coming from Elkton md I appreciated that. Had a good selection of similarly equipped Flex vehicles at good prices. This is what made us drive an hour to them. They stayed an hour past close to complete the deal and get us on our way in the new vehicle. I did not expect to drive it home, and being able to do so was awesome. It was my first time buying a new vehicle, and I think the experience was great.

Rod

17 de jul. de 2014

Excellent service and the buying experience perfect! Pete Dixon worked hard to find the Fiesta that I was looking for! Other dealers tried to sell me what they had in stock versus what I wanted! Pete and his management team traded with a dealer in Ohio to get me the car that I wanted! I also appreciate the fact that Pete didn't try to rush me out of the dealership once we were done with the financial stuff. He stayed late and made sure I knew how everything in the car worked!

Nate

17 de jul. de 2014

Very polite and courteous and everything was completed in a timely manner! Casey Groop was great to work with, and I would gladly recommend him to anyone! I am really enjoying my new Focus!

Amanda

15 de jul. de 2014

Great experience! I love my 2014 Ford Taurus SHO. Casey showed me how everything works, even synced my phone so now I can chat it up with all of my friends - hands free! The sales manager Tom Snyder also went above and beyond, just like he did with my previous car that I purchased from him (2011 Taurus Ltd AWD). Great job Koons!

Drew

15 de jul. de 2014

Matt Stoudt was great, extremely proficient in the search for the vehicle I wanted. I did not take possession of the truck so I nor was the permanent driver of the vehicle there at the time we took possession of the vehicle so the syncing part was unable to be performed. I liked the speed of locating my vehicle because I am very busy and don't want to spend all day in the showroom.

Theo B

15 de jul. de 2014

Over all I got a good deal for my 2013 Ford Taurus. Derek is a wonderful salesman and more importantly a gentleman. He treated me fairly. I would like to preface by saying I am an engineer, I notice items that others would find no big deal. I only test drove the car around the block, I trusted the car was checked out thoroughly prior to the purchase, I should of looked closer, but I was eager to make the deal. Driving the car home noticed a significant wind noise from the drivers window at 55 + MPH, additionally there could be an issue with the oil diagnostic tool. I drove it less than 500 miles and it shows 74% oil life, perhaps it wasn't reset correctly, hopefully the bumper to bumper warranty will address both issues without out of pocket expense at my local Ford dealer. Also the tires are very noisy, do not know that is inherent with 19 inch tires. The big issue I am hoping to resolve, is there were no floor mats in the car, (discovered on the drive home) I was assured they would be Fed ex'd by Monday, last week, I called again Saturday was told they would be ordered. I honestly think both the sales department, and service/reconditioning department are so busy, its more or less a triage.

Howard

11 de jul. de 2014

This dealership was great when it came to servicing my Expedition. The service writer knew what to ask and made sure that I was advised of everything before the service was initiated. When they found a need to address another issue on my vehicle, the service provider made sure I was informed before any additional service was initiated. The prices were very competitive! I would strongly recommend the service and body department to anyone, since I have used both. In fact I have taken verhicles that were not Fords to their body shop and found their work to be impecable. In my humble opinion, you won't go wrong using Koon's Ford of Baltimore for any type of auto repair. Addtionally, I purchased my Expedition at this dealership and the purchasing experience was second to none. The price was right and the sales people, and in particular the General Manager did not play games and told me up front was the bottom line price. This price too was very competitive.

Alfred

11 de jul. de 2014

You guys helped me when I needed you. It was a life saver. More than I can say for (Len Stoler Ford) who left me stranded and I brought my car there. Thank you KOONS FORD for being there for me a FORD owner.

Eleni

11 de jul. de 2014

My sales person Derek was absolutely AMAZING as always. This is the second car that I have bought from Koons Ford and the second car I have bought from Derek. He also helped my Brother with his car purchase too. We are like family now. Excellent Job. I love Ford.!

Jason

11 de jul. de 2014

They exceeded my expectations! I love the customer service that I get from this Koons dealership. This is my 3rd vehicle from Koons. A special thanks to Norman and Dave!

SHAWN

11 de jul. de 2014

We have purchased 4 vehicles from Koons Ford. We call a few of the Koons Ford team our Koons family. We are sold on being a Ford family. We tell everyone who's looking for a car to go to Koons Ford.