LaCreedaLocaatLatinoFlava

18 de may. de 2016

I am always apprehensive about buying a new car and feeling pressured and hounded by a salesman. That was not my experience here. I had a very helpful salesman, Jeremy, who was very knowledgeable and made the whole experience enjoyable. I will definitely be doing more business here.

Ms Tee

17 de may. de 2016

I am credit challenged but Malik Mangum said no problem, we can still get you into something. And that he did. He was very knowledgeable, professional and caring. He put my mind at ease. Thank you very much Malik Mangum for helping me to become the proud owner of a 2012 Nissan Versa!

Perla010

17 de may. de 2016

From my initial inquiry of a vehicle to the final sale, Malik met all of my needs. Even after purchasing the vehicle he is very attentive to my needs.

Bianca 103

15 de may. de 2016

Mr. Malik Mangum atNissan KraftI would like to take this opportunity to thank you for assisting me with the purchase of my 2016 Nissan Versa. This was such a great investment for me and my daughter. I appreciate the time and effort you took with me and encouraging me not to give up while understanding I did not have the perfect credit score. I am so thankful there are still some nice people in the business of assisting and helping others. Again thanks for your assistance and helping me with my selection you have no idea how grateful I am for my new automobile. I look forward to working with you again in the future. I will make sure I let others know about you and how compassionate you are about your job and working with your customers.Sincerely,Bianca Williams

ProcFreq

15 de abr. de 2016

Don't get me wrong, I purchased a car from them, but they are definitely about volume not customer service. The dealership I think needs to rework their floor plan and have a better or more transparent experience. Also they pull a very unique fico score (there are 20 main ones) that historically a is lower scoring model. It putts extra weight on credit utilization and less on auto history. Personally I would call a Jacksonville or Orlando dealership, get a final quote, go to a local credit union and get an interest rate quote. Only then I would enter this dealership. Also, refuse to pay their documentation fee. They will tell you "we charge everyone...." Have them back it out of the final price.

NailBrea

9 de mar. de 2016

Gave a summary of what I needed and got exactly what I wanted! I had just been in a car accident so getting another vehicle wasn't in the books for me so I had limited options for a new car. Kraft Nissan was able to work with me to get me into my new vehicle. Seth Robertson was my salesman and he is fantastic! Definitely NOT the usual mundane salesman that you usually come in contact with when buying a new car. He has such a great personality and anyone in the market looking for a new car I always send to him! Kraft Nissan is lucky to have him!

Jackmedicine

28 de feb. de 2016

I was in a car accident when I hit a deer and my car was totaled. I went to see Malik Mangum at Kraft Nissan and he got me into a new car for a fair price and was able to roll my negative equity into the new loan quickly. Car buying is really never fun when you have to do it, but I enjoyed his personality and his professionalism. He is the only person I'd recommend to buy a car from in Tallahassee.Everett

Whitters91791

5 de feb. de 2016

Malik is one of the best salesman ever. Malik made car shopping fun. Malik helped me purchase my very first car. I love my 2008 Nissan Ultima.

Johayes52

13 de oct. de 2015

My friend recently purchased a vehicle from Malik. He mentioned that the experienced was excellent and easy. I was in the market for a new car, so I decided to go see Malik . The experience was nothing short of amazing . It was fast . He is very knowledgeable about the product and he loves what he does . I would recommend him to all my friends and family.

Chaun

28 de ago. de 2015

After looking for a car at several other dealerships and having to still put money down with a trade in, Kraft Nissan was my last resort. The first person I saw when I got out my car was Malik and he was very helpful and great to work with. Not only did he help me find what I wanted, I had to put no money down and drove away with a 2010 Altima and monthly payments within my price range. Malik is one of the best car salesman I've met and the my experience in working with him were a pleasure.

Milerdume1219

25 de ago. de 2015

Malik is one hell of a salesmen! I felt extremely comfortable making the decision on buying my first car without any hesitation. Because of him, my experience at Kraft Nissan was quick and easy. I have no complaints at all. I couldn't ask for a better salesmen than Malik. His great demeanor & enthusiasm is what gave me a sense that he is extremely reliable and works very hard to make sure your decision is the best decision. I RECOMMEND ANYBODY TO MALIK ANY DAY! Awesome guy

BM

31 de jul. de 2015

Service at Kraft Nissan is very hit or miss, and you never know what you'll get. I recently lost my spare key to my Altima, and called Kraft to set an appointment to get it replaced. I went in on a Thursday and was informed they would not have time to cut and program a new key that day, so Cole Harrell set me an appointment for 10 a.m. the next day. I arrived to my appointment, waited for an hour, then was informed the key was out of stock... why didn't they check that the day before while I was there? Regardless, Cole said he would call me when the keys come in and said it would be the beginning of the week. I waited over a week and never heard back. I decided to call Cole, and he said the keys were in, but blamed the Parts Department for not telling him they came in. So he made me another appointment (3rd one) for the next Friday. I got to my appointment at 2 expecting it to take a short amount of time as I was told, and assumed as I was just getting one key. However, after 2.5 hours Cole came to me and said I had to pay out of pocket for the key until the key insurance company I use paid them. I agreed to pay after he told me I would be paid back the following day (Saturday) once the insurance paid them. I waited until Wednesday and never saw the money back in my account. I called Cole to let him know, but he assured me he submitted it. It did not show up in my account until the following Saturday. Transactions are immediate, which shows me he did not credit me back as soon as he said he did. After a 2 and a half week process, I finally got my spare key made. The only reason why I rated them 2 stars over 1 is because of a couple of times I had decent service there in the past. However, the good times do not outweigh the other bad experiences I've had there.

Db2120

1 de jul. de 2015

After graduating a few months ago I decided it was time for a change after a long search for great deals a friend of mines refered me to Malik over at Kraft Nissan. He exemplify!!the meaning of great customer service. Malik was very know knowledgeable on the vehicles and lead me to exactly what I wanted. I'm very satisfied with my new ride and will continue to refer friends and family to him.

Bethea.b

30 de jun. de 2015

I really enjoyed my car purchasing experience this weekend with Malik. He was very nice, personable and professional. Everyone seemed to be really nice and willing to help which made me feel really comfortable while I was there at the dealership. I would recommend Kraft Nissan to all of my friends here in the Tallahassee area!

justme

23 de jun. de 2015

Mr. Chris Kraft politely explained that he cannot do 30 minute oil changes and why. Nissan puts out flyers that say 30 minutes or its free. A lot of dealers are telling Nissan stop it we need more time. Mr. Kraft said service needs ruffly 45 minutes to change oil, check the system, fill fluids, and test it. So be patient at the dealership and Kraft will do a great job.

Tmt12b

18 de jun. de 2015

I had a great experience here. I'm a recent graduate and I have less than perfect credit, but Malik had his mind set on me driving away in a car and I did. It was a very enjoyable experience and I am happy that my first car was purchased at this dealership. I have no regrets!

Rogersb0716

17 de jun. de 2015

After years of having a used car I decided to consider a brand new car. I was unsure if I would get approved because I didn't have Amazing Credit. But they accepted my trade in and I now have a 2015 Nissan Altima!! Thanks Malik!

Donna G

16 de jun. de 2015

Solid and fast service department, really helped me out in a pinch when I needed repair quickly ! Friendly, fast and good service. Thank you, I'll be back !

nissan123

15 de jun. de 2015

I was just looking online and submitted the type of car I wanted, I didn't expect anything to come from it, but someone from the dealership called me and they're were so sweet and helpful, answered all of my questions and set up an appointment for me to come in. I was so impressed once I got there, I was greeted at the door and helped every step of the way. There was a very different vibe there than any other dealership I've been to. Needless to say, I ended up purchasing a vehicle there. I worked with Jack Bennie and let me tell you, this man is a gem!

maria1

15 de jun. de 2015

My first time buying a car was a success thanks to Kraft! Such a helpful staff! Can't wait to drive to class in my new Ultima!

Sunshine321

12 de jun. de 2015

I must say that there are not enough words to describe MALIK MANGUM in this column, for i know that there were many many let downs from other dealers that i have gone to and did not get the results like i got at Kraft Nissan. MALIK MANGUM went out of his way to make sure that the need that my husband and i came for it was met. We were able to drive off of the lot with a 2015 Nissan Sentra. I have never owned a brand new car in my life until i went to Kraft Nissan and was approached by Malik who has such a positive attitude and he is a very patient and kind person. What a job well done Malik you have made me and my husband very proud. So with that being said you are a DYNAMIC SALESMEN. Keep up the great work!!!

tlovett

12 de jun. de 2015

My experience at Kraft Nissan in Tallahasse Florida was very satisfying. I will recommend you to my family and friends. Your salesman Malik Mangum was very knowledgeable and professional. He kept a smile and was very positive. Thank you so much Malik! I give you all fives.Tereasia Lovett

TMartin10

8 de jun. de 2015

I purchased my first car, 2011 Ford Fusion, with the help and guidance of Malik Mangum. I was referred to Malik by Cole, the internet manager, and that was the best decision. I am a very indecisive person, but Malik was very patient and courteous to me. I narrowed my options down to a 2009 Maxima and 2011 Ford Fusion; the Fusion was best for me. My car runs like it's brand spankin' new and I'm in love with it. The service department was helpful as well. I would recommend Kraft Nissan and salesmen Malik Mangum to anyone. I'll be back for a future purchase. Thanks Malik! You're the real #MVP :)

totsie57

4 de jun. de 2015

I would like to share my appreciation and gratitude to Malik Mangum. I visited your dealership early AM on a Monday morning. This young man greeted me with a warm smile. He was very courteous and professional. I had visited another dealership before coming to Kraft and surely didn't get the same service there. I looked at several cars and took a test drive. He displayed admirable patience and great people skills. Needless to say I purchased my first new vehicle. My experience at Kraft was very pleasant and I am very happy. I have recommended my friends and coworkers to visit Kraft and ask for Malik. Many Thanks to KRAFT NISSAN and hats off to MALIK MANGUM for a job well !!!! Sheila

Whitters91

3 de jun. de 2015

I recommend Kraft Nissan to everyone. They give outstanding customer service and are very friendly. Thanks to Kraft Nissan I bought my first car! I give Kraft two thumbs up.

TRACI_ROCKWELL

16 de oct. de 2014

Dropped 2014 Titan to fix sunroof leak and why can sunlight come in. The Drain was the problem issue still not fixed. Dropped my Nissan Altima for the $89.00 Detailing they concentrated on the bugs they did not do the sides or the rear of the Car. The inside was still the same.me So hat did I pay for if you did not do the sides and rear and no detailing inside so what did I PAYTHE $96.00 FOR. Very unhappy with SERVICE. Lt Christopher Maitland Law Enforcement Retired

melissa leon

1 de ago. de 2014

I bought a car in July from Kraft Nissan and was pleasantly surprised by the prompt, professional sales help I received from Harvey Brown and Bill Johnson ( finance). I didn't feel like I was being mislead or lied to about pricing because they showed me everything I needed to see in order to make a wise purchase. I had such a good experience that I recommended the place to my friends and they purchased from Nissan too. Now we are all happy Nissan customers.

Todd Greene

29 de abr. de 2014

I bought a used truck from these guys on 4/18/14 and there were some paint scratches that was brought up at time of purchase, but could not be resolved because of the bad weather that day. The salesman (Bill Delashaw) said to "come back in a week and we will pay for some repair $100 or so, we will treat you fair." Within that week I washed the truck and found some serious paint chipping that was obviously covered up. I brought it back a week later pointing out the paint chipping and they would not help me. The repair would've been $250 and they wouldn't cover it. They wouldn't even cover half of it, none of it! He looked at me like i was crazy (used car sales manager, Lee Davis). I was very surprised and very disappointed. Their paint guy who quoted the $250 was also surprised. He offered to do it elsewhere for cheaper. I will never do business with them again. They're liars and crooks.

Toddx80

29 de abr. de 2014

I bought a used truck from these guys on 4/18/14 and there were some paint scratches that was brought up at time of purchase, but could not be resolved because of the bad weather that day. The salesman (Bill Delashaw) said to "come back in a week and we will pay for some repair $100 or so, we will treat you fair." Within that week I washed the truck and found some serious paint chipping that was obviously covered up. I brought it back a week later pointing out the paint chipping and they would not help me. The repair would've been $250 and they wouldn't cover it. They wouldn't even cover half of it, none of it! He looked at me like i was crazy (used car sales manager, Lee Davis). I was very surprised and very disappointed. Their paint guy who quoted the $250 was also surprised. He offered to do it elsewhere, cheaper. I will never do business with Kraft again. They're liars and crooks.

Cancan17

21 de mar. de 2014

Jamie was and overall great person in helping me find the car I truly enjoy I would really recommend him to others I say one time for ( pork chop) he's the best

Rattler97

26 de feb. de 2014

Tom Villaverde is the type of salesman you want to do business with. He's friendly, knowledgeable, provides excellent customer service before and after the sale and last but certainly not least he's not pushy.

Camrhon

25 de nov. de 2013

Awesome experience all the way around! Chris London was fast and friendly just like they advertise. Price was great and I did not even have to haggle. I recommend Chris and Kraft nissan to eveveryone!

BethE

11 de may. de 2013

I was dreading the process of buying a new car when my vehicle was totaled. When I went to Kraft Nissan I was greeted by a friendly salesman who immediately put me at ease and made the whole experience fun and easy. I will definitely be sending my friends to see Travis Thigpen at Kraft Nissan! Pleasantly surprised with the whole process and perfectly happy with my low mileage preowned Rogue! Thanks Kraft Nissan!

Sanam 'happy new nissan owner' Akbar

11 de may. de 2013

I recently purchased a car from Kraft Nissan and it was one of the most pleasant experiences I've had at a car dealership. Bill Deleshaw was professional, personable and super helpful with our needs and what we were looking for. He facilitated a smooth transaction, overall. I would recommend Kraft Nissan to anyone.

George

8 de may. de 2013

The salesperson, Travis Thigpen, was very helpful, knowledgeable and courteous. He made the purchasing process one the least stressful Ive ever had. Id be lying if I said I wasnt hesitant about dealing with Kraft, since Ive never used then before, but my daughter had a said they were easy and great to work with. She had bought a car earlier from them. So I am glad I did. So, if you are looking for a Nissan or a used vehicle, I recommend Kraft Nissan.

D Sumners

1 de may. de 2013

Sales Consultant Travis Thigpen is an asset to the Kraft Nissan team and I enjoyed the opportunity to work with him on the purchase of our new 2013 Rouge. He has great product knowledge and customer service skills and was very friendly and professional. Travis made our buying experience easy and stress free. I will definitely recommend Travis and Kraft Nissan to my family, friends and co-workers.

S Gurney

27 de abr. de 2013

I would rather stab needles in my eyes than go car shopping. On that note, Edgar Iturrino made my car buying process great. I never felt pressured. He was very professional, informative and polite. My goals were met and I did not have to compromise. The Kraft Nissan dealership is indeed a family feel.

Cindi

20 de abr. de 2013

I want to thank Bill Deleshaw and Erik Shipley for their outstanding customer service. They were very friendly and made me feel welcomed. They took care of everything and got me the best deal possible on my 2013 Altima.

JONATHAN

13 de abr. de 2013

was great buying car at kraft nissan and bill deleshaw did a great job

Olivia M

8 de abr. de 2013

Kraft Nissan is the place to go if you are searching for a new or used car. Friendly and professional customer service is what makes Kraft superior to other dealerships. The sales associate Edgar Iturrino was great and made my buying experience easy and stress free. I recommend Edgar and Kraft Nissan to anyone!!

Craig

3 de abr. de 2013

The salesperson, Bill Deleshaw, was very helpful. He was very knowledgeable and courteous. If and when we decide to purchase a new Nissan, we will definitely buy from Bill at Kraft Nissan.

jeff

3 de abr. de 2013

What a great place to buy a truck. Everyone was so helpful and buying process was so easy

rah0713

18 de sep. de 2012

Went in to look at the Nissan vehicles. Pretty much had made up my mind on a Ford Flex or Toyota. Brendan was my salesman and he took his time to go over each vehicle I might have an interest in. Last vehicle I looked at was the 2012 Quest. I actually like it but thought I would never get a good price on both vehicles I was trading in. For some reason, over the last 12 years I have never bought a vehicle in Tallahassee. The deals were always better out of state. Anyway, Kraft gave me a great price on the new vehicle and $3,000 more than any other dealer on the trade-ins I had. I really wanted the Flex but the additional money for the Flex wasn't worth it. I took the Quest and I absolutely love this vehicle. I have owned 6 different Nissans in the past and if this vehicle is as reliable as the other ones I have owned, I will be totally satisfied.My only question is their service department.At this point I am just not sure about it. Already had one problem with the installation of an option. I ended up speaking to Chris Kraft and bingo the problem was resolved. He also gave me a free loaner while they fixed the vehicle. I just hate going into talk to Mr. Kraft over every little problem.So far I am very happy with the dealership and Brendan the salesman and I would buy another Nissan from Kraft.

2k00l

30 de ago. de 2012

Found the used car we were searching for with the low mileage and price. The car sale was quick and easy. We were very pleased with the service we received.

Drea1087

6 de feb. de 2012

Walking into this dealeship I felt confused and not sure if I would find the car that was right for me . I've gone out numerous of times looking for a car and when I got there I felt rushed and I felt they we're just trying to sell me something that just wasn't me and I didnt feel like they cared but not at kraft. As soon as I walked through the doors I was greeted with a smile and a hand shake even a little joke which broke the ice of discomfort. I felt like mr. Lee wanted to know what would be best for me and not what would be best for him to sell. He is the perfect example of customer service that is truely needed at every car dealership, Honestly I think they would sell more cars.

F. Una

30 de sep. de 2011

My experience with Michelle at Kraft Nissan was great. I submitted a request on line and was contacted back within minutes over email. I told her what I was looking for and she made it happen for me. She found the vehicle at the price I wanted. She made it so simple and we did it all through email. I would recommend Kraft Nissan anytime but most of all Michelle was a much a pleasure to work with in person as she was through the web. I give two thumbs UP!

LeighAnne

21 de sep. de 2011

I bought a 2011 Juke from Kraft. I'd spent months researching the Nissan product compared to Honda and Toyota. The reason I bought the car from Kraft came down to the way they handled me as a customer. Cliff Seabrooks was awesome. He let me take all the time I needed to make the right decision for me and my family. He didn't pressure or push in anyway. I have the cutest Juke ever because Jim Sartin listened to what I wanted. He matched all my criteria, and then some. My expectations were exceeded in every way. In the end, I chose the car I loved, not the practical one I'd hate in a couple of years. I was extremely impressed by the sales team and the car. The Toyota and Honda dealers... not so much. I wanted to own a car that was safe (check), sporty (check), fun (check) and where I didn't feel dread pulling back onto the lot for service (check, check). Kraft made that possible. Thanks Cliff & Jim!

kfleet

5 de mar. de 2011

I bought my car from this dealership back in '08! Never once have I had a problem with them. They remember me every time I walk in the door. Just awesome customer service. They fix things under warranty without being asked and just treat me great! There is nothing bad about this place. They take care of their customers and reach so far as to rent them a car if needed at their own expense so that you are able to get around for the day (this is of course if your Nissan is under warranty). Everyone there is just very friendly and has a great attitude. Its especially nice when a company realizes that you are loyal to them and does little things to show you that they appreciate your business. I work in the hotel industry, and I know customer service. Kraft Nissan has it down right! Its a real honor to be part of the Kraft Family.

ginamamazza

24 de feb. de 2011

Kraft Nissan should be closed down..they are dishonest with POOR customer service. How is this company still open and allowed to make the claims that they do. When I contacted Peter Kraft to inform him that one of his employees resorted to names calling he replied that he was not going to take the word of SOME customer. SOME ONE NEEDS TO DO SOMETHING ABOUT THIS!!!!