Matt H

27 de sep. de 2016

I was working with several different dealerships in the area but received the best customer service and price from Aubrea at Krause Family Ford. He went above and beyond to get me the truck I was looking for. Communication was great and service was even better.

Tim wRner

9 de sep. de 2016

I went in expecting an oil change and tire rotation . I was then told $799 would be the cost .

Rose Rowland

25 de ago. de 2016

Good dealership to by a car from. Sales people are very knowledgeable, excellent service in the back.

Patrick Myers

6 de ago. de 2016

Everyone involved was good. This expirance was great.

Phil621

2 de ago. de 2016

I had done all my research ahead of time and knew exactly what options I wanted on a C-Max. Aubrea found one configured just as I wanted and arranged for it to be shipped to Krause Ford. In the interim, which was just over the weekend, he gave me a new loaner car to drive. That was truly unexpected. This was a great car buying experience. No pressure, easy negotiation, quick response. I used to hate visiting car dealerships but now I feel much more comfortable.

Kathy

27 de jul. de 2016

We live in Cumming, GA and decided a couple of months ago on the type of Ford F-150 to purchase.We made one phone call and Aubrey was our answer. He was polite, accommodating, sincere, helpful, and made our purchase (this week) an awesome experience. No haggling, no pressures, no long waits when we made it to the dealership! We were in and out with our brand new truck in no time. Aubrey took the info he needed over the phone and had everything waiting on us when we arrived.Thank you Aubrey. We have owned Ford F 150's for over 20 years. This was our best experience with you and your team. Much appreciated. Gary and Kathy

Alexis

11 de jul. de 2016

I bought my Ford fusion from here. Within 6 months of having it something was wrong where it would just shut off. I called and they got me in ASAP and gave me a rental. I worked with a guy named Jason he was AMAZING. Wish more car dealerships had people like him. THANK YOU JASON!

Carol Wade

29 de jun. de 2016

Jason is the best!!! He is very knowledgeable, professional and cares about his customers. I keep returning to this dealership for service because of Jason. I trust him which means a lot.

signed and sealed

22 de jun. de 2016

This is the best place to shop for a new vehicle! Great crew all around! They don't pressure you into a choice and once you have decided they push the deal through. Couldn't ask for better people.

Pamela

18 de jun. de 2016

Always a great service in the Ford Quick Lane! Thirteen years and counting!

Glen C.

17 de jun. de 2016

This was probably the easiest, most seamless experience I've ever had buying a used car. Salesman was helpful and very friendly. Dealing process was not what you get from most used car dealers as it was up front and negotiations were professional and thoughtful. The decor and amenities at the building that houses the used car part of their business was Spartan at best but to my understanding its new and I personally don't need to be pampered while I'm there because spending a lot of time there isn't my objective. Overall it was a very pleasant buying experience and I would go there again and certainly recommend them!

Kevin Riordan

15 de jun. de 2016

The buying was easy with help from Mr. Montooth, the service is always great with Jerry In the fast lane. The main service area is also excellent and courtious.

Tommy

11 de jun. de 2016

Theres no exchange policy even on a brand new car which is unheard of. Brought a brand new F150 and 100 miles later which is the next business day, I was told no when I wanted to upgrade and pay extra 1K cash to swap out my brand new truck. I like my new truck but wish I had purchased my truck from another dealership that cares more abt overall customer experience. I will not be buying another vehicle from this dealership. To make matters worse, they do not believe in calling back. The sales rep, Gabe told me twice he will call back and never heard from anyone. I had to hear this none sense from their MGR when I called them for the 4th time!

ten_handicap

11 de jun. de 2016

Theres no exchange policy even on a brand new car which is unheard of. Brought a brand new F150 and 100 miles later which is the next business day, I was told no when I wanted to upgrade and pay extra 1K cash to swap out my brand new truck. I like my new truck but wish I had purchased my truck from another dealership that cares more abt overall customer experience. I will not be buying another vehicle from this dealership. To make matters worse, they do not believe in calling back. The sales rep, Gabe told me twice he will call back and never heard from anyone. I had to hear this none sense from their MGR when I called them for the 4th time!

Crooked car dealers

9 de may. de 2016

I previously bought a used vehicle from Cherokee Ford Woodstock. After doing my research, I had in mind what vehicle I was looking for and their value. After finding one, on their website, I drove over to the dealership to check it out. After meeting with the salesman, who was not very knowledgeable about the car, we took the vehicle for a test drive. After checking over the vehicle I decided I wanted to purchase it. I immediately told the salesman that I had my own financing and would be making a cash offer. We then played the typical back and forth game with the pricing as most dealerships do. I already knew what the car was worth and approximately what they paid for it when it came in on trade. I even showed the salesman, and later the manager, what the value of this car was worth. I made them a reasonable offer which was within the range of the value of the car where they would stand to make a good profit on the car but they wouldn't accept it. I then started examining the negotiating sheet and noticed several inaccuracies. 1. On the negotiating sheet, they had added extras to the car that normally would be an option on a new car, but they were not even on this vehicle. Items such as nitrogen filled tires, a special coating on the paint, and vin etching on the windows which added almost a thousand dollars to the total. When I asked about these fees the salesman said those are always listed on the sheet but he would double check them on my car. He came back and said there wasn't nitrogen filled tires but the other two were there. Well there wasn't any vin etching and I couldn't say if the paint had an added coating or not but those are always a rip off anyway side paint jobs have a clear coat on them from the factory. Plus they had no originally documentation showing it was installed either. 2. I asked about the doc fees of $699. These fees are commonly added to the purchase price of the vehicle. It's basically the fee the dealerships add for doing all the paperwork and processing for your vehicle. I call it a rip off because it should be the cost of doing business. Nevertheless, while I know these fees are negotiable, the salesman told me that was the only thing on the sheet that wasn't negotiable. 3. I noticed the tax, tag and title fees were a little high. When I asked about the ad valorium tax they said that is set by the state. And while this is true, I already knew what that fee was going to be because you can look it up online with the vin number, and their value was a few hundred dollars higher. After repeatedly being told it was set by the state, the manager finally said it was an estimate and would be corrected by the financing manager when I meet with him. I also asked what was included in the tag and title fees. I was told registration of the vehicle and emissions. Apparently they charge $50 for their emissions even though everyone else charges $25 or less based on the the cost of almost a hundred dollars that was listed. Btw, title and emissions fees are set by the state of georgia add as well. 4. Then the finale, after going back and forth several times with management on the price and being told all the prices I had quoted him for that vehicle were wrong, we finally settled on a price just before I was about to walk out. The price we agreed on was only going to leave them making $100 profit according to the manager. Really? Because the price we agreed on was $500 more than my original offer over two hours ago. Then after signing many pieces of paper including ones showing I had my own financing, I finally met with the finance manager. When I walked in I was immediately asked about my financing, in which I was paying cash. I immediately started being interrogated about my credit history as the finance manager had it listed in from of him without my authorization. I was previously told by the salesman that because I was making a cash offer that it was required for them to do a check on me based on guidelines set by the dept. of homeland security to make sure I wasn't part of any terrorist organization. He repeatedly said it was not a credit check but a similar check they were required to do. Based on what I found out later, this check did not require the use of my ssn and could be accessed by using only my name and dob. But apparently that didn't stop them from asking for my ssn for this "security check" and then running my credit check and interrogating me about my finances like he was a deputy of homeland security. Finally after several hours I left with my new used car. However, I will never buy from Cherokee Ford Woodstock again and will do what I can to advise others not to buy from them so they won't be ripped off and lied to as well.

Robyn Smylie

11 de abr. de 2016

Bill Montooth is incredible! He was so helpful and understanding of the process being overwhelming and stressful. We were there for about 7 hours the first day and took up most of his day, although never felt like we were an inconvenience or like he had better things to attend to. Before going to the dealership I had read reviews of the sales people at Cherokee and Bill had the most and best reviews, when he was the one to approach us while getting out of the car I automatically new I was in good hands with him! He is truly a 1 in a million sales guy! So thankful for the experience! My 2016 Blue Mustang was the best purchase thanks to Bill!!!

johnnyeglatyahoo.com

26 de mar. de 2016

Pete Gay is a class act. He showed me exactly the truck I was in search of. Gave me options and showed me different models. Felt like I bought a truck from a brother not a dealer. If the experience is the same with the extra services I bought I will never go to another dealer.Sincerely,J.Lening

Ellijay, can

7 de mar. de 2016

We had an excellent experience- everyone was very professional especially Mark Seal, our salesperson. The Finance Manager was very polite and although he gave us options he was not at all pushy, a very pleasant surprise. We would definitely recommend Cherokee Ford to family and friends.

Mike

28 de feb. de 2016

Mark Seal was great and assisted me with my auto purchase. I will recommend Mark and Cherokee Ford to everyone looking for a new car. Excellent car buying experience today. Thank you.Mike S.

Robin

5 de feb. de 2016

I've been interested in the Fusion for awhile, emailing Gabe back and fourth for a few months. I really wasn't in the position to buy a car, then I had an accident and had no choice. I've known for over a year my next car was going to be a Ford. I contacted Gabe, came into the dealer on a chilly, rainy night, and left with a 2016 Fusion. I wish I could remember the names of everyone involved that made my car purchasing experience the most streamlined process ever. To all of you that simplified this process, eased my anxiety, and gave me the opportunity to enjoy the "new car" smell. THANK YOU!!!

TybeeJen

1 de feb. de 2016

I'd been searching for the perfect Mustang Convertible for several months. I saw (mine) appear on-line on New Years Eve 2015. I called Chreokee Ford and Aubrea Carriger answered my call. He was knowledgeable about this vehicle and answered all my questions. He also followed through with call backs. I had never purchased a car out of town and I began to have questions about the process. He returned my call on his day off.I traveled 300 miles on 1/2/16 and purchased my dream car! Aubrea made the entire process as painless as possible - from start to finish.The manual was missing from the glove compartment. He promised to order one for me. It arrived last week.If you want to work with a professional who is courteous, knowledgeable and reliable - give Aubrea a call # 470/205-4337. You won't regret it.

Ford guy, Wayne 123

26 de ene. de 2016

We had a great experience with the purchase of our new Ford yesterday. The sales staff, Mason, worked with us to get us a deal we could afford. It was a very positive experience and we will continue to use Cherokee Ford of Woodstock. Thanks again.

John Miner

11 de ene. de 2016

My visit was to your Express Lane for maintenance; oil & filter change with inspection.As is customary, no appointment was needed, but there was about a 2 1/2 hour wait. However, I used the waiting area in your main dealership service area, which I found comfortable. Given your complimentary Wifi I was also able to be productive while waiting.I prefer your dealership because the people appear to be knowledgeable and also seem to put their customer's interest first; knowing that in the long run that will build customer loyalty and a viable service business. They seem genuine, and see customers as people with needs rather than 'targets' from which they are to extract money. However you hire, train, motivate, and compensate it appears to be a winning combination.

Brian Havey

10 de ene. de 2016

The greatest group of automotive experts I have ever had the pleasure bof working with! Thank you all! Brian Have

Randy Mitchell

5 de ene. de 2016

I plan to have all my service and maintenance done at Cherokee Ford! Service was completed quickly and employees were very friendly and professional! Nick even gave me a 2007 Mustang poster the same year model as mine!

carfan

5 de ene. de 2016

Great location that is easy to access from 575. Great experience looking

Robert Hudec

30 de dic. de 2015

would have preferred a no haggle pricealmost walked because wouldn't give that

Greg G.

29 de dic. de 2015

Repaired rear door lock in a timely manner and communicated the cost of the part in advance.

Steve Furse

29 de dic. de 2015

Took my Ranger in for a recall. Was surprised that they could get it in as fast as they did. Service was good. Only thing that I didn't like is the service center trying to sell me extra service that I usually do myself.

chas

29 de dic. de 2015

Never go here, I have had three cars from this dealership over a ten year span and every time they have made me regret it. One example of things they'll do is change the sticker value on a lease and put you in a hole that's impossible to get out of. Trust me this place is a nightmare. They truly only care about their money and it's very easy to see. They don't care if you leave happy and many of them seem to be bitter and look like they hate their job. I will never go back to this place along with everyone who knows me after seeing how shady this place is. If you don't believe me, go check it out for yourself because it's the truth.

Dan Brown

27 de dic. de 2015

Great job on cleaning the car after the oil change!! Thanks!

Edna Kwak

27 de dic. de 2015

Easy to work with Bill. I have been a customer of Cherokee Ford for many years. Bought several cars from you and have always bought Ford. Multiple Mustangs, Explorers, Expeditions and now F150 Trucks and even a Hyundai Sonata from Cherokee Hyundai. Never high pressure sales tatics just best information and options possible from Service with Nick to Sales with Bill and many others in between.

Don

26 de dic. de 2015

Aubrey, my sales consultant was courteous, professional and knowledgeable, answering every question honestly and without hesitation. He singlehandedly changed my opinion of used car salesman. Now, politicians are in a class of their own.

Kevin Thornton

25 de dic. de 2015

I purchased the Auto Butler and it was time for for it to be applied. The outside looks. Very well although it's rained since I picked it up. The interior had some areas where the protective leather protector wasn't applied as it should have been.

Nancy Boldin

24 de dic. de 2015

Excellent dealership and very helpful staff. Great car shopping experience.

Rlt77

23 de dic. de 2015

The team went above and beyond to get the right car with the right options and make sure it was delivered on time for pickup

Rehnee Dyer

22 de dic. de 2015

2015 f 150. Everything is great. All the staff is very helpful.

Melvin Gibson

22 de dic. de 2015

Mr Payne was very helpful and I appreciate his help in taken care of the problem without any complications.

Joanna Gifford

22 de dic. de 2015

The service Department was very helpful, pleasant and friendly. I will definitely use them again when needed.

Susan Nolan

21 de dic. de 2015

Corey was excellent. Very helpful. He was able to work through the issue of not having the lugnut lock.

Frankie Bryant

21 de dic. de 2015

Shawn Hanrahan went beyond expectation to get my vehicle repaired and deal with a factory recall in a timely manner.

Michael Maguire

20 de dic. de 2015

I had my first oil change performed. They also cleaned a spot I noticed on one of the seats. Everything was taken care of in a professional manner.

Jesse Gonzales

18 de dic. de 2015

As always, we were very pleased with the service, helpfulness and courtesy at Cherokee Ford. We bring our Lincoln to you for regular maintenance and for larger repairs. Our daughter and son-in-law now bring their Taurus and Ford truck to you as well. Thanks very much. Jesse and Eileen Gonzales

James Chisholm

18 de dic. de 2015

Great staff.Finished quickly.Will keep using them.

Julie Hull

17 de dic. de 2015

My salesman Bill did a fantastic job. I will recommend him to my friends if they are looking to buy a new car. I had a very good experience.

James Reinebold

16 de dic. de 2015

Bob and Aubrey were great! We love our new 2015 Edge!!

Rachael Harris

15 de dic. de 2015

The staff that were involved in my purchase were extremely friendly and helpful! I left feeling reassured and confident about my purchase. I really appreciate Nathan, Gabe, Rick, and Steve. I love my new car and I look forward to buying my F150 next year from you:)! I will definitely be recommending Cherokee Ford to my friends and my family!

Robert Young

15 de dic. de 2015

Positive: Shuttle, FriendlyNegative: Paying $120 just for you to tell me that I need a completely new sun roof. Complete waste of money. You told me what I already know.

Ray Roper

15 de dic. de 2015

A BIG thanks goes to Jason Williams. He go on this and it was done.

Tim Blanchard

15 de dic. de 2015

A great staff! The service was also very good! I would return there again for service on my truck!

Myra Cook

15 de dic. de 2015

I bought a certified used Ford Focus SE. I got an excellent deal on it and am very happy with the purchase. All the staff and salespeople were just wonderful.

Rodney Alldredge

14 de dic. de 2015

I tell everyone that you can count on getting a decent deal compared to anywhere else from the word go.

Joe Jacobs

13 de dic. de 2015

Great friendly customer service and attention to detail. I'll definitely come back for service support on my vehicle.

Kyle Rogers

11 de dic. de 2015

Staff was Great! Got my vehicle in quick and got the recall repaired fast.

Julie Edwards

11 de dic. de 2015

Although I didn't buy my car at your location, I have always received excellent service and care at the dealership

Glenn

11 de dic. de 2015

I have always received excellent service from your staff at Cherokee Ford. Dave Beers and the rest are courteous and top notch at keeping me informed about the progress of any work being done. The loaner car was in good condition and helped me carry on while I waited for the Flex to be repaired.

Mister Nosey

11 de dic. de 2015

I was looking to get out of my lease with only a year into it. I used the TrueCar app and within minutes Gabe responded; beating out all other dealership response times! We exchanged emails with me telling him exactly what I wanted to do, how I wanted the deal structured and what it would take to earn my business. Gabe met every single one and when Rick (Gabe's Sales Manager) entered the picture, he too provide excellent customer service!Once I arrived, the deal was already set up. After a few minutes of paperwork, I met with Nate (F&I) and he too made the entire experience such an easy process!! Not pushing, no shoving, no arm twisting...simply a level of business acumen unheard of in the industry.From F&I, Gabe walked me through the Service Department, for me a very important element. I met Nick (Service Manager) and again, very high level of customer service; get the message...a sincere theme throughout the dealership.In the past I had purchased two trucks from a high volume dealer (MOGF) and will not, absolutely will not do business with that dealership ever again! Cherokee Ford has definitely earned my business well into the future.Well done Cherokee Ford...well done!!

Toni Talentino

10 de dic. de 2015

Great people to work with. Very professional and extremely friendly. I would recommend the service department to anyone.

Paul

9 de dic. de 2015

Crew in the Service Department always goes out of their way to help....Chris, Jason, Zack, all of them get an A from me.

Nrainey6

8 de dic. de 2015

I walked in knowing what car I wanted to buy (2015 Ford Edge) and knew what I was willing to pay for the vehicle. Craig greeted me at the door and from never once felt like I was talking to a typical car salesman. Craig treated me more like a friend than a client and never tried to push me to buy more than I could afford. After the short test drive, we were hammering out the final details for trading in my car and I was the proud owner of my new one!After finalizing the paperwork with the finance manager (who was also super nice to my wife and me). I met back up with Craig to jump in my new car. Craig was the first face I saw when I walked in and the last hand I shook on the way out.Based on this interaction, I look forward to checking out the service department! I definitely recommend giving these guys a shot at your business! Thanks for making the transaction smooth and enjoyable!!

Neal Fraley

7 de dic. de 2015

They are always friendly and welcoming. I was there for 3 hours for an oil change, tire rotation, cabin air filter, and rear brakes but I know the job was done well.

Clark Stelling

6 de dic. de 2015

Chris Coleman did an excellent job in helping us and being very patient with us and several trips to the dealership. He is outstanding and a excellent customer advocate. His profesionalism and super attitude will keep us coming back and recommending Cherokee Ford for a new or used vehicle and great customer service. Please pass this on to Chris. It is people like Chris that make your company stand out above the rest.

Robert Williams

3 de dic. de 2015

Always have faith that my cars will be taken care of.

Kevin Rexford

3 de dic. de 2015

I worked with Aubrea G and Don K. Both were very helpful and patient during the purchase process. Once selected, all involved from after market sales and the business manager were extremely helpful. Steve, the GM came out as well. Top notch dealership

James M

3 de dic. de 2015

Great Dealership. Excellent prices.. My salesperson was the best and the Finance guy did me right

Ray

22 de nov. de 2015

Cherokee Ford was the only dealership we've ever been to that let us look at vehicles without being attacked my salesmen as soon as we stepped foot on the lot! When we went inside we were immediately helped. Bill Montooth was our salesman and Tim was in finance. Both were great; very helpful and not pushy.

brentgt

20 de nov. de 2015

After seeing reviews and features of the new 2016 Mustangs I was in the market for one. Aubrey and his team at Cherokee Ford was able to put together the exact color, features, and price I was looking for in my car. The process was quick, seamless, and effortless. They were able to take and process my trade-in and give me great value for it. If anyone is looking to buy a new or used car I recommend you stop by Cherokee Ford and speak with Aubrey.

Winters333atgmail.com

7 de nov. de 2015

Purchased a Ford Fusion from this dealership. The salesman himself was nice. However, we never talked about numbers. We were immediately taken to the finance managers office who told us Ford wanted to see us in a payment close to what we had, so we were taken back to the lot and they tried to force the most basic fusion (we wanted am edge) on the lot. We at least got one with more options. Then we get back to financing office again and he sells us this crap about dealer incentives to apply to get a better rate, only if we buy gap (which was fine) but then they wanted us to buy esp and premium service, which was their condition to get the better rate. 6k later in warranties and gap we drove out. Our mistake on that one. 7 months later we start to trade in to get a ford edge at another dealer, I go to cancel these warranties and gap..Nathan Wyman informs me it will take 6-8 weeks to get money back; however, if we come up and purchase the vehicle from him he can refund the premiumsame immediately...he of course called back with numbers that made no sense. I went ahead and traded with the other dealer, then a week later went try and get money back. Nathan was rude, and had an "i can care less," attitude. Someone at the dealer had told the other dealer that the money could be given back within 2 days, but they typically made people wait longer. Nathan told us the longer amount of time, we called him on it and he treated us even worse. Two of these 3 plans were administered by Ford, and we provided necessary documents proving vehicle had been paid off. Word to the wise be careful with this dealer and their 699.00 "customer service fee." More like the lack of service.

Ron Fudge

2 de nov. de 2015

I recently purchased a new 2015 Ford F-150 from Cherokee Ford. Great experience! Pete Gay did an excellent job helping me locate the exact vehicle I was interested in. Pete and I agreed on a fair price for the vehicle and offered me a good price on my trade-in. I had a few additional options(leather, spray-in bedliner, etc.) added by the dealership and their work was perfect. I highly recommend this dealership to anyone interested in purchasing a vehicle.

dwags64

30 de oct. de 2015

I have bought several vehicles and made recommendation for Cherokee Ford Woodstock since moving to Georgia. I wouldn't go anywhere else. I am a lifer!

Janet

26 de oct. de 2015

Had been searching for a used Explorer for several weeks. My husband and I took a chance on stopping by even though we'd never purchased here before nor did we know anyone. So glad we did! Aubrea Carriger was great! He didn't rush us into making a decision. He was friendly yet professional making our purchase an enjoyable experience. Steven Ferenczy was also great! He helped make it possible for me to drive away in my 2013 Explorer! I hightly recommend stopping by to visit Aubrea and Steven if you are in search of a new vehicle.

Waltman

14 de oct. de 2015

I looked at probably 30 used trucks in the Cobb/Cherokee area and Cherokee Ford had the cleanest vehicles and the best selection available! That combined with their competent and friendly sales staff made the purchase experience enjoyable and painless! My sales associate Aubrea Carriger was both courteous and knowledgable...and very professional! I'll be back!

msmith

21 de sep. de 2015

Was looking to purchase 2015 F-150 XLT Super Crew for my dad, I knew exactly what options I wanted on the truck down to the color which was hard to find. Do to my busy travel schedule I stopped in one Saturday about a month ago and was met by Craig King in sales. I explained my situation to Craig and he told me he would start working on finding the exact vehicle I was looking for, now for the kicker....I was out of town the whole next week so this entire transaction took place via phone and text! Not only did Craig come through finding the vehicle, we were able to agree on a price both I and Cherokee Ford were happy about. Needless to say, when returning to town, Craig had everything ready to go and the transaction was seamless. Craig was great to work with, Friendly, No Pressure and communicated extremely well. My hat goes off to Craig and the entire Cherokee Ford staff!P.S. When returning to the dealership 3 weeks later to pick up a ordered bed mat for the truck, a used vehicle caught my eye. After returning home, I called Craig up to discuss purchasing that vehicle, within 20 minutes Craig was calling me back after discussing the deal with his G.M.Steve Ferenczy and again, another transaction was completed! I was extremely happy with this purchase, again Thank You Craig and Steve for making this happen.Sincerely,M. Smith

RonDor

6 de sep. de 2015

Went in for a test drive, drove home in a new 2016 Escape. This is the exact car I had wanted. Harvey Burkina and team made it possible with a great deal.The Robertson Family

jf481

12 de ago. de 2015

Bought 2015 f150 xlt, no pressure sales, relaxed courteous environment and sales associates.Harvey Burkin and Craig King the 2 who worked on my new ride are excellent, go see them.

2013fordedge

6 de ago. de 2015

Thanks so much to everyone who helped me with my purchase today. Great service and a great team- especially my salesman Mason who came in on his day off to make sure I was able to get the right car.....thank you!!Rachel

Jhint0528

4 de ago. de 2015

Excellent service, great price. Thanks to Dana Millard and the Cherokee Ford Team. I would highly suggest going to see these guys if you are considering a new car.

bowler

29 de jul. de 2015

in an Escape. I wasn't ready to buy until Fall but in having Dana Millard show me some Escapes and an Edge I ended up buying earlier than planned. Dana was not pushy and felt very comfortable working with him. I would refer Dana to any of my family and friends.

burton

13 de jul. de 2015

It was a very good experience. I was very satisfied with the salesman the dealership, and the vehicle. I would recommend to my friendsThanksRonnie

aceponge

16 de jun. de 2015

Had a very bad experience with Salesman Don. Seemed to be a good guy at first until the old negotiations began. Would not give a good price for my trade. Got ugly with my wife. Lied the next day cause my car had already been sold. Ended up buying a car from their sister dealer in Alpharetta Ga. Go see Otto Mendendez at Cherokee Ford in Alpharetta for a great deal and a great guy.

JB

7 de jun. de 2015

My salesmen Bob listened to me did what I asked an I bought a car within 24 hours of meeting with him. I was in the dealership all total maybe 1 hour. I hate buying cars and everything to do with it but Bob renewed my faith...and he is a Giants and Yankees fan what's not to like. Go G men!!!!

Jonnyv003

4 de jun. de 2015

Got everything I wanted and more. The sales manager Ryan had something on his hands and made me shake his elbow. "A little awkward" but glad he was considerate! Did a spectacular job on our new fusion. Five stars all the way!!!

Anthony

14 de may. de 2015

Went to this dealership twice, both times they offered us $5,000 to $6,000 less for my trade then it was worth, however, typically within a few minutes, they came back and offered me the correct trade price. To me, this means that they would have taken us for the $5,000 to $6,000 if we weren't educated buyers. In addition, the Sales Manager never came over to introduce himself to us. On top of this, the Sales person had almost no product knowledge... We were looking at a 2015 F-150 fully loaded and he thought it was a 2014(older body style). He said that it didn't have a chrome package, but it did. It also had remote start, however, he didn't know how to use it. The dealership did call me a few days later to see how my visit went and I explained the above. They said that they would have the General Manager call me and he never did. Not sure if he got the message, but I have to trust that he did since they did have a system of follow up. Both my wife and I were and still are truly disappointed. We very honestly were trying to buy this truck and so excited about the possibility of owning it. We just wish that they would have made us feel more valued as customers, took us more seriously, and really took the initiative to earn our business. We had bought a Ford in the past at another dealership, however, moved closer to this dealership and were hoping to start a relationship and support our local businesses. Anyway, we guess that this truck was just not meant to be for us. We have bought many new vehicles in the past and admit that the experience can sometimes be challenging and stressful, but it can be made to be more enjoyable by understanding that people don't buy cars everyday and that establishing good relationships is always a good foundation to build trust and confidence. For us, we don't see ourselves giving these guys another chance in the short run because of our two bad experiences. For the moment, we have lost our appetite to purchase a new vehicle. Finally, we acknowledge that there are obviously folks that have had positive experiences at this dealership from some of the other reviews on this site. Our situation may be isolated, but wanted to share it anyway.

David Simmons

9 de may. de 2015

Our family have bought more than a dozen vehicles form Cherokee Ford over the years. My daughter just bought another one. Always a great deal and we are always treated like family. I HIGHLY recommend Cherokee Ford if you are looking for a car.

JerrySchull

6 de may. de 2015

Our salesman Ryan Rigdon was great. He was not only knowledgeable about the vehicle but easy going. I would buy from him again. The finance manager was equally well versed in the way to treat a customer. I had NO issues with him. After hours, I talked to the sales manager. Told him what I wanted to pay, he made me an offer that was fair. (NOTE: I had already gone to kbb.com to get the probable invoice cost).Buying any large purchase like a car or truck has always been a hassle with me. I've walked out more than once. Some dealerships don't understand (or care about) the bad rap they get trying to outsmart the customer. This dealership did NOT do that. It was 1-2-3. :-)

DanGraham1114

4 de may. de 2015

I'm assuming this dealership does their own reviews...I recently purchased a used vehicle from Cherokee Ford Woodstock. I have taken to this review to warn prospective buyers about the nightmare of an experience you may face if you go through this dealership.I opted to purchase a vehicle through this dealership even though I had found the same vehicle with less mileage for a lower price nearby... I made this decision BECAUSE I felt SAFE purchasing from a Ford dealership and was assured time and time again by my salesman, Harvey, that the truck was in "great mechanical condition". Throughout my sales experience I received awful customer service. The salesman tiptoed around discussing price, I received aggravated responses when asking questions, and was extremely rushed through the financing process. However, my issues go far beyond that of a rude salesman and finance manager. After leaving the dealership, I made it SEVEN MILES before a red light illuminated and read "check charging station"The next day I brought my vehicle back to discover that the alternator was bad and would need to be replaced. To their credit, the dealership did replace the alternator.. However, there was no excess of apology or extra courtesy extended to me to ratify the situation. I was not even approached by a manager. It also should be noted that the "courtesy vehicle" I was given from the dealership was the oldest Ford Edge on the lot and the gas tank was on EMPTY!! (So in addition to the gas spent on the 50 mile drive to and from the dealership I also payed to put gas in the courtesy vehicle). I picked my vehicle up from the dealership, and two days later a yellow check engine light comes on.I called and left a voicemail stating that i had another issue and it was urgent! No one returned the call. So,I called again until I reached someone and informed them of the issue. I expressed my EXTREME disappointment, and made it clear I would like to speak to a manager when I arrived at the dealership. After arriving, I was told I'd have to wait a few hours to have my truck looked at by Harvey. ( still no manager to be found or seen) Instead of waiting, I decided to take the truck to autozone to have them run a diagnostic and discovered the light was due to a gas cap Issue (PHEW!). The dealership first instructed me to buy an aftermarket gas cap and they would reimburse me. They then changed course and informed me that an aftermarket cap WOULD NOT WORK and that I needed to drive BACK to the dealership. At this point I was worried I had been sold a "lemon" and I honestly wanted to return the truck! When I returned to the dealership, I mentioned a few minor issues I had noticed on the truck to my salesman, Harvey. These were small details such as a faded ford emblem on the grill (the emblem retails for $25), the lack of a spare key, and a small crack in the windshield. I assumed that the dealership might offer to cover these things to compensate for my experience.. WRONG! I was told to buy the items and was brushed off.Here's the best part.. My salesman also throws in " YOU BOUGHT A USED TRUCK, WE COULD HAVE JUST TOLD YOU SORRY, ITS SOLD AS IS"Excuse me for expecting better service after purchasing a $20,000 vehicle (sarcasm). This could have been a perfect opportunity for them to change my experience, but instead, I received my gas cap, and was sent on my way. Did I mention I was still NEVER APPROACHED BY A MANAGER? even after requesting to speak with him multiple times. What a nightmare! I WAS BLATANTLY LIED TO ABOUT THE CONDITION OF MY VEHICLE by this dealership and treated like a second rate customer. I hope you do not experience the same service.

fconner

28 de abr. de 2015

The salesman was great at making sure we found the car we were looking for. He was sure we could get our payments lower than im paying. Overall im satisfied with the service but next time I think I will shop around for some better financing.

karenspony

6 de abr. de 2015

My husband and I took our 2013 Ford Fusion in for an oil change and thought we would look at the 2105 Titanium Fusion. But they had their 2015 2015 mustangs on the showroom floor and one in particular caught our eye. We spoke with Pete Gay a sales-rep with Cherokee ford and without pressure looked it over and discussed a possible interest. We then left and ran some errands while the Fusion was at quick lane and when we went back we looked at the 2015 Triple Yellow Mustang again and left driving it home. To say the least the car is amazing and Pete as well as Nathan were exceptional to work with.

Jpowell122

25 de mar. de 2015

Husband and I stopped by Cherokee Ford Woodstock to look at the 2015 Ford Escapes and was greeted by a very friendly young salesman, Ryan Rigdon. Ryan was awesome explaining everything about the Escape to us, had a lot of laughs while deciding on the color we wanted. Once we decided Ryan was very great handling all the paper work and while waiting we had a lot more laughs. When we was driving away in our new ride I looked in the backseat and seen a note, it was a congratulations note from Ryan which put a smile on our faces. Ryan is now apart of our Facebook family and a life long friend. Stop by Cherokee Ford and ask for Ryan Rigdon tell him we sent you! "Cheers" to you Ryan on a job well done!! Blessings!!

Gabe Elkins

24 de mar. de 2015

I have taken my Ford here for years. The service department is so good I also take my wife's car there that is not a Ford. All the employees are nice and knowledgeable but I have mostly dealt with Nick Payne and he has always gone above and beyond. I will be a customer for as long as I live in the area and I don't plan on going anywhere.

Sherry

23 de mar. de 2015

My first service trip to Cherokee Ford was a very pleasant experience. Zack Krause was friendly and knowledgeable. He made me, a female customer, feel that I was getting the very best service. The work was done quickly and efficiently. I will definitely recommend this dealer/service center to anyone who is looking for a new Ford or to service the one they currently own.

Linda

22 de mar. de 2015

I purchased two cars from your dealership. Dana Millard was our saleman and we could not have asked for a better person. He worked with us from start to finish! Very friendly and understanding. We had two unique situations, but everyone was able to assist in making them work. We have bought many cars, but I would say this was the BEST experience yet! Thank you all!

pmbrinks

20 de mar. de 2015

We went in know exactly the kind of vehicle we wanted and what we were willing to pay. Ryan Rigdon did an awesome job working with Butterfield to get us where we needed to be and in the car we wanted. Vernon Krause should be proud of this salesman even after I gave him a hard time about how many hours a day I had looking for the perfect deal. He was polite, patient and we're happy to have worked with him. I recommend seeing Ryan for your future vehicle purchase.

sallcl

15 de mar. de 2015

We spoke. ..they listened and delivered the deal!!everyone was wonderful .we will be back.from sales to finance and delivery. Thanks for making it grat.

Bob

13 de mar. de 2015

I first talked with Sara when I was on the internet and she gave me information about the 150 Fords they had in stock. I drove to Cherokee Ford and met with Bill Montooth. I looked several F150. I returned home and thought about what we wanted. then returned and made the purchase.Thanks to all including the F & I Tim Boyett who was a great help.

Sharon

4 de mar. de 2015

Cornell McBride made my new car buying experience unforgettable. He is so warm, friendly and genuine. He was so patient and answered all my questions. And went out of his way to explain the Sync system to me and my husband.

Shaw

3 de mar. de 2015

I have been to many Ford Dealerships Service Departments and Cherokee Ford has the best service of them all. They get you in and out quickly. I highly recommend them, Great Service and Thank you!

AppTech Services

3 de mar. de 2015

Our company has been a service customer of Cherokee Ford's for the last 5 years... they have always been good to take care of our company vehicles when we've needed service! Nick Payne in service has always gone above and beyond to help us! thanks Guys

Shanecrocker

3 de mar. de 2015

Cherokee Ford is the only place that I take my personal and fleet vehicles to be serviced. They have the best service guys in the business! Nick Payne is an absolute pleasure to deal with. He will always have my business.

jdat25

2 de mar. de 2015

I just received the 2015 Mustang I ordered from Cherokee Ford. It arrived when they expected and they kept me updated periodically on the status. As soon as it came in they let me know and had it cleaned up and ready for delivery within 24 hours. My sales person was Harvey Burkin and he helped to make sure I was completely satisfied.Thanks, James

Auto

1 de mar. de 2015

I just purchased a new 2014 Ford Flex. Sales consultant Cornell McBride assisted me in finding the right vehicle for my business. Cornell is friendly, knowledgeable and professional in every way.He arranged to get the Flex i wanted sent over from another dealer saving me time and expense.Tim Boyett, the Finance Manager worked with me to get the best deal on financing.The entire team was a pleasure to work with. I recommend Cornell and the team at Cherokee Ford in Woodstock.Thanks, Paul

jgsparks8

1 de mar. de 2015

Cherokee Ford is staffed by a very friendly and knowledgeable set of people. I had a lot of questions and concerns going into the dealership, but they were all answered. Cornell McBride, specifically, made sure that we were taken care of every step of the way. He was not pushy at all, which I very much appreciated, and went far out of his way to get us the car we wanted. I could not be happier with this dealership, and Cornell. Thank you!

mswrtz

18 de feb. de 2015

Ryan was a pleasure to deal with and very patient. He listened intently as to what I wanted in a vehicle and led me to two choices. I ended up making a purchase and it was a great experience. Thank you Ryan.

jsclayman

16 de feb. de 2015

Working with Bill Montooth was great! He was very friendly and had a warm pleasant demeanor so I never felt uneasy around him. He is a great sales person. He is actually the best sales person I have ever known. I would definately recommend him to everybody I know.

Lbm1889

12 de feb. de 2015

Though young, Ryan far exceeded our expectations of a car sales rep. With ease he took us through the entire process and we were very happy with our choice. Being in sales for years, his tactics were good and fair and was not one of the more "pushy" ones we had encountered in the past. I recommend Ryan 110% to anyone who wants someone who can relate and be very personable with.

Pbennett1025

12 de feb. de 2015

Ryan Rigdon is by far the best car salesman I have ever dealt with. His knowledge, empathy, and willingness to work with me, made my buying experience an absolute pleasure! I will be back to get a truck!

Jenny

8 de feb. de 2015

Harvey was such a pleasure working with. I really felt he was on my side and tried to get everything I wanted. He was never pushy and I really appreciate that. I would definitely come back to Cherokee Ford for another car buying experience but I would want to work with Harvey again!Jenny Kane

Teray

7 de feb. de 2015

I was very pleased with my experience at Cherokee Ford of Woodstock. One of the main reasons that I would return is because they did not try to pressure me into a sale. Upon arrival, I stated that I was just "window shopping" and the salesman respected that, and did not ever harass me. He introduced himself, handed me a business card, and let me know that he was there to help if I needed anything. I did not feel smothered like I have at other dealerships, and I was able to take my time looking around at what I chose to. When I did decide to make a purchase, the salesman took his time to make sure I understood each step of the process, and answered any questions that I had, without passing judgement. The financial specialist was also very down to earth, and took the time to make sure I got the best deal to match my budget. The staff stayed after hours even, and still took the time to show me how the different settings on my car worked afterward.

stevecucci

6 de feb. de 2015

This is the THIRD vehicle I have purchased from Cherokee Ford. I upgraded from a 2012 Ford Explorer XLT to a brand new 2015 Ford Explorer Limited. Ryan was easy to work with and was knowledgebale with the new Ford Explorer model. Nathan (finance director) was a blessing to work with and helped me put a FANTASTIC deal together. He was patient and very supportive of my needs when getting the deal done. Overall this was another FANTASTIC experience. A classy touch was when the GM, Ryan Butterfield, came out and greeted me during the car buying experience. Everyone was very personable. This is a FANTASTIC dealership. Also, their service department is wonderful. They have long tenured service managers handling all of your servicing needs and are very knowledgeable when getting your car fixed! Cheroke Ford of Woodstock has developed into a premier dealership and a dealership I can trust sending my family to!

tpowell7712

29 de ene. de 2015

I had been shopping for a car for roughly three weeks and couldn't find a decent deal anywhere and no one wanted to listen to me at other lots. I sent an inquiry on a car to Cherokee Ford in Woodstock and from the first email I felt valued. Tasha and Harvey are both amazing people. I ended up getting a 2010 Ford Fusion Sport, fully loaded including Navigation, heated seats, all the works. I would recommend this dealership to everyone! We will definitely be buying from them again in the future!

dougboyd

23 de ene. de 2015

Ryan made the purchase for a new F-150 very pleasant. We traded my 2011 Ranger and I also traded my Honda Accord which we had to go back to Jasper and get. Ryan and I drove back to Jasper, picked up the Accord and the back to the dealership. I don't recall ever getting that kind of service. Great experience. I'll be back!!!

Robin N

17 de ene. de 2015

Did the Ford on line build your car; was contacted by Cherokee Ford of Woodstock as the location to view. I drove the Fusion, Escape and was trading in a Ford Explorer, so wanted a larger vehicle. The dealership spent two days looking for a new Taurus and came through with an exceptional vehicle which I purchased. Thanks to the team for all the hard work!

bunny

12 de ene. de 2015

I felt the service I received was courteous and pleasant. Harvey worked with me to get the car that fit my needs and desires with very little stress!

Scott G

8 de ene. de 2015

The people at Cherokee Ford were helpful and friendly! They really worked with me to get the truck and all the features I wanted on it!

TSL

5 de ene. de 2015

Another pleasant car buying at Cherokee Ford. Thanks for your professional staff and not feeling need to pressure buyer. Will return for service and future vehicle needs.

srvrip90

1 de ene. de 2015

I went in for a year-end purchase of an F-150. Worked with Craig King who couldn't have been easier to work with. I got a great deal, no hassles and a very fair price on my trade. Financing was a breeze and low pressure. Receptionist was great and very helpful when I was waiting for my vehicle.

Jack

30 de dic. de 2014

Bob Ahrens went out of his way to locate the exact vehicle we were looking for. He spent a lot of time explaining the features of our new vehicle and what would happen every step of the purchase process. We would strongly recommend Bob Ahrens to anyone looking for a new or used vehicle.

rnbridges

22 de dic. de 2014

I purchased a 2014 Ford Escape for my wife for Christmas. They didn't have the color she wanted in stock, so they had one delivered from their sister store in Alpharetta. The car did not come with the owners manual, a second key fob and the valet keys. A week and a half later and we're still getting the run-around about the second key. First they tried to "track it down" from the other dealership, but it seems to have gotten lost. Then I was told by the manager to just come into the dealership and they would just program a second one for us. He said, "come on in, it will take us about 20 minutes." I dropped everything and went straight in. After waiting nearly an hour, the Service person advised that they didn't have the key fob in stock and would have to order it. He advised it would take a couple days to get in and he would call us when it arrived. Four days later and still no call. I finally called back and the part is still not arrived. On top of that, I was advised by the service tech that this particular model doesn't have valet keys. I'm sure it does, but didn't want to argue. Still waiting on the key fob. Let's see when it actually arrives. And don't even get me started that we're still waiting to hear about our window tinting appointment.This is the second Ford we've purchased from this dealership this year! We had a few hiccups with the first one too, but didn't much worry about it. The sales guys are always very nice and pleasant to deal with. It's the post purchase service that really falls down.

PORSCHE

20 de dic. de 2014

I want to personally thank you and Nathan Wyman and your staff for helping my Husband Wayne at a really stressful time. He just had a accident in his 2009 Shelby GT500 KR and it was totalled. He lost his best friend. It was his dream car! For you and Nathan to go the extra mile and make him happy is a wonderful experience. I will never forget what you have done and for brightening his life.Thank you with all of my heart.Janice Rhoden404-406-8543

Erickward

15 de dic. de 2014

I found a deal on a car in Stone Mountain but I didn't want to drive that far so I called Cherokee Ford and told them the situation. They were able to work the deal on a similar car and get me the same great deal. Took me less than an hour to purchase the vehicle. It was a great buying experience.

atl4120

15 de dic. de 2014

Bill was fantastic--friendly and knowledgeable. Smooth purchase and great customer service--no problems associated with the purchase or financing. Thanks again Bill and Cherokee Ford of Woodstock.

jjunk9

10 de dic. de 2014

This was a wonderful experience. It took me a month to make up my mind -- they didn't mind that I drove several cars over several weeks before making up my mind. There was no high pressure here -- they were very patient. And when it was time for a price -- they worked hard to meet my demands

jbowen1971

3 de dic. de 2014

These guys know their stuff! They don't try to nickel and dime you. They were patient in letting me test and look over several truck options, with no pressure to buy new or used. I will definitely give them my business from here out and refer all of my friends to them.

Mrpancho

2 de dic. de 2014

After the recent GM mismanagement problems and government interventions, I decided to replace my Chevy Cobalt (wrecked) with a FORD product. The vehicle we selected is a 2015 Escape. My salesman, NICK TERRY, Manager HAMID KHAMLICH, and financial guru TIM BOYETT, treated us "above and beyond" what they had to. They had to get a vehicle transferred from another Ford dealer to get the exact model my wife wanted. They granted me discounts (military), incentives and maintenance enhancements to get the final deal I needed. Mr. BOYETT made sure I received the financing, extended warranty, and maintenance agreement that I wanted and that also benefited ME!, not just the dealership. I am so impressed with not only the Escape, but the "down-home" people at Cherokee Ford of Woodstock. THANK YOU!!!

SkywalkerLuke

2 de dic. de 2014

Pete was a great salesman and I was completely satisfied! Walked in and waked out owning a brand new Truck! Thank you! I love my F-150

johnlounsbury14

24 de nov. de 2014

Cherokee Ford is 100% in customer satisfaction. I kept having issues with Ford vehicle and I was really discouraged in my vehicle. I wrote formal letter to the Sales / Ops management team and within 30 minutes they called me. We are consumers too they said. Cherokee Ford wasted no time with me and in making good to correct the issues. I was offered a replacement vehicle without the BS. I was back on the road within 3.5 hours of my arrival. WOW. Cherokee Ford made good on their word in helping me. I left 100% happy and satisfied. I got grand deal and felt comfortable the entire time. Loyal to Ford and loyal to Cherokee Ford , They are my #1 dealer for all my purchases and service needs. Thank you Cherokee Ford! I greatly appreciate what you did for me. You made it right! Thank you, John Lounsbury

Nancy Cabaniss

24 de nov. de 2014

Harvey was a great salesman and we were completely satisfied! It was the easiest we've ever purchased a vehicle!! Thank you! I love my Edge!!

dick.lindgren.3

24 de nov. de 2014

One of the most pleasant experiences I've had buying a car. Walked in and waked out owning a brand new car. So what is there not to like.

Louis baumann

16 de nov. de 2014

Had a good experience purchasing my used 2012 Mustang Tasha in internet sales was very helpful, and my sales person Pete Spratlin was easy to work with and keep me informed wile I waited for my Mustang to be detailed and made ready.

Davejane

10 de nov. de 2014

Cherokee Ford has the best service department around, and Chris Coleman is the very best service writer I have seen in over 43 years as a car owner of GM, Ford, Hyundai, Chrysler, Fiat and others. He is honest, helpful, and trustworthy. "Once you find the best, forget about the rest."

christyclark12

10 de nov. de 2014

I was pleasently surprises with no pushing from my Internet sales person and my showroom sales person, Alecai and Don made this a wonderful experience and most times you hate to go to the cusiness office, fear of giving up your money. Tim was a true Jim in the business offcie I was in and out no hassel and feel releived to have found a dealership for life. I would recoomend all my family and friends go to Cherokee Ford it was above and beyond any experience I have had with sales in the [past and being a sales manager myself, I apprecicate the kindness and friendship I receievd from Alecia, Don and Tim, not to mention the Oeprations manger was a blast as well. Not a person at the dearlership with a bad attitude, renews your expectations for people in general. Thank you Cherokee Ford, Thank you.

Patti Zeller

8 de nov. de 2014

My sister and I came on October 25th to price and look at the 2015 Escapes. Rich greeted us and showed us your stock, answered all questions and made us both want one. We ended up driving out with one in Sunset and one in Ruby Red! Too good of a "Dog Gone Good Deal" to turn down.

f350blue

6 de nov. de 2014

I just bought my fourth truck from Ford and Ryan Rigdon is by far the best salesperson I've had the pleasure of doing business with he's very professional. Thanks again Ryan for all your help

Janine Reece

30 de oct. de 2014

The day the purchase they called us and got us a better deal for less money!!Bill was great and let us drive2 cars while we were making up our minds.

cfortenb

28 de oct. de 2014

My sister and I dropped into Cherokee Ford to "just look" at the 2015 Ford Escapes. We both left with a new Escape. The staff was very friendly and made us feel welcome and appreciated. Great dealership to work with!!

daviddoerrier

22 de oct. de 2014

Purchased a used Jeep Grand Cherokee a few weeks ago. Sales guy very knowledgable about their product line. The dealership lived up to all my expectations.

jwjcvj

22 de oct. de 2014

This was my first purchase with Cherokee Ford for a new car. I have taken my previous Ford Mustang in for service and they are so friendly and honest! Bill Montooth was my sales person and he was very professional and knew my time was very important to me so he worked quickly to get me the best price on my new 2014 Escape.

jason.holland.395

16 de oct. de 2014

I communicated back and forth over the phone and thru email!! After a few friendly phone calls I knew this was the place for me to do business!!

esbarber

16 de oct. de 2014

Just bought a 2014 Ford Expedition from my salesperson Pete Gay. Was a pleasure dealing with a professional salesperson. This is our second Expedition since 2006 and just can't beat the Ford quality.. Highly recommend Pets Gay and the Cherokee Ford Woodstock Dealership.. A great experience also in dealing with Nate our finance person who worked extra hard to get the best financing available and payments. Really impressed with Pete and Nate. Thanks guys all all your help a pleasure working with you both. Extremely satisfied will definitely tell our friends and family who to see on their next vehicle purchase..

jenniebutzer

13 de oct. de 2014

Cherokee Ford is the best place to get a car. They are fair and easy to work with. The service department is EXCELLENT with their customer service and quality work. I would highly recommend Cherokee Ford to anyone.

snschwarz

11 de oct. de 2014

From the many years of automotive ownership and having purchased over 8 new vehicles from various dealerships, this was without a doubt the most pleasant experience my wife and I have ever had. Rich took the time to help us locate the desired vehicle while advising us of all available options. Rich has a firm firm grasp on customer service and certainly how to take care of his customers, care that doesn't end when you drive off the lot.The same can easily be said for the business management team and how they will advise you of service packages available. With Cherokee Ford, they have proven to me that it's not like the old days of just making a sale...it's about customer service and support.

Jenniclemons

11 de oct. de 2014

We had a great experience all the way around. Loved working with Harvey. The finance manage was also quick and efficient. Great experience and we will be back.

bwmoral

22 de sep. de 2014

The purchase of my pre owned Ford Focus Has been the BEST AND EASIEST(in terms of friendliest and stress) experience in my half century of life. Every step of the process was wonderful beginning with my apt which was kept and on time, to price of the car which came in lower than discussed, to salesman experience which explained all aspects of the electronic components of my vehicle, to the financing at the end which included additions above and beyond my dream and came in at the payment discussed. Again I have never had a dealership with a new or used purchase do everything they said and more! I would recommend this dealership to everyone in these united states. In addition the close friends that I was referred by have returned 6 times for this experience themselves and considering #7.

euel

19 de sep. de 2014

great experience starting with Tasha to Sean and Harvey in sales to Tim with the financial paper work. a very smooth and easy process; everyone bent over backwards to help and make me fell comfortable. this is the second car i have purchased from cherokee ford within the past 10 months. just a great group of people!

judyking387

17 de sep. de 2014

Sara Simonds contacted me on Monday night. I gave her what I wanted and before she left work that evening she had located the car that I wanted. She left the information with Bill Montooth and from the moment I walked in every one was terrific. Mr. set me up so that I have everything I would need for the next 7 years.I love my new car and thank everyone who helped me yesterday.Judy King

rddawg

30 de ago. de 2014

Cherokee Ford (CF) knows there is more than "selling a commodity" in this day and time when it comes to buying a new vehicle. CF proved this by the friendly upfront greeting, letting the Customer express what they are seeking, showing them the Service and Parts Department introducing in each. No "heavy sales pitch" and no pressure when "signing the papers" to purchase this or that. I was very impressed with all that became involved with our purchases. CF followed up multiple times verifying all is well.

mrf0101

22 de ago. de 2014

We just purchased a 2014 Ford Explorer from Bill Montooth 3 weeks ago and could not be more pleased. Bill and the rest of the staff made us feel welcome from the start and this continued through the close of sale. The purchase price including the trade-in allowance was clearly and fairly presented to us with no high pressure sales. Bill did a great job of describing the vehicles and options on each of them as well as explaining the various purchase prices and payment choices. He really helped us through the process with valueble input that assisted us in making the best decision. We have purchased many cars through the years and have had some very unpleasant experiences but Cherokee for Ford got it right. They provided a relaxed hassle free environment that allowed us to weigh the options and decide what was best for us. This let us walk away with confidence that we made the right decision and eliminated any buyers remorse or feelings that we ended up with a deal that was better for the dealer than us. Kudos to Cherokee Ford!

Samuel James

16 de ago. de 2014

I was giving keys on a deal and I put vehicle on insurance had inspected in another state paid money out just for them to say it's a no go after having the vehicle a whole week. Not to mention I had to re clean interior for to much shine sprayed on dirt, and I replace blown tail light. Bad business , the back and forth crap was crazy. Very disappointing after reading such good reviews. I lost money that I want get back and wasted time coming through your doors. Smh

jodybeaver

15 de ago. de 2014

Everyone was very helpful in making a process of a Ford Fiesta. From the Sales, Internet and Financing they were able to take my old Explorer as a trade in and get a new 2015 Fiesta.

bethhammon

13 de ago. de 2014

Very happy!!! Everyone that I spoke with was friendly and helpful!!! Answered all of my questions!! Rich Tucci stayed late to make sure that I know how everything worked on the car.. I have had several follow up calls and emails since.. Overall EXCELLENT - experience!! I will be back!!!!!!

jeremiahchapman777

5 de ago. de 2014

Last November, my Wife and I went to Cherokee Ford and met Rich Tucci. We had prayed earlier that day that we would find the right vehicle and the right deal. We were really nervous about buying a vehicle since our SUV had over 300K miles and we had it since 2004. Rich was super nice and professional and I kept thinking everything was too good to be true but he did everything he said he could do. It was a very good experience. We test drove several vehicles and he was very patient with us as we kept wanting to try different vehicles. He listened to our needs, wants and likes and put us a wonderful 2007 Ford Explorer that we could not be happier with. He kept us within our payment range and they gave me $1000.00 more for my trade in than I thought they would. It was great knowing that I didn't have to worry about my wife having issues with our Jeep anymore.Over the next few months, I decided it was time to trade in my truck of over 300K miles. Again, we test drive several vehicles but I didn't find anything I liked. Rich was very patient with me and finally in July, my Wife and I went to test drive some cars. I was looking for an older Ford Focus or soemthing really cheap on gas with a low payment. Again, we test drove about half a day and Rich was very patient with me and spent most of the day with us. He listened to my needs, wants and likes and instead of leaving in a 2005 Focus, he was able to put me in a 2012 Ford Fusion that was certified pre-owned through Ford, under warranty and in the same payment range. I could not believe it. When he first had the Fusion pulled around, I didn't want to drive because I knew that it was out of price range. He insisted that my Wife and I take it out. On the drive, I was really nervous. The Fusion was everything I needed and was a very nice vehicle. It was like driving a brand new car. However, I told my Wife that it all seemed too good and there was no way they could get me in that car in my payment range. I was wrong! Within a few hours, they brought me a deal they had worked out and it required no money down!I have to admit, even when I left the dealership, I couldn't believe the deal I got on the vehicle. Almost immdeiately I had two a trip to Florida and one to North Carolina that I took in the car. I COULD NOT BE HAPPIER WITH THIS CAR! I can fit my whole family in the vehicle and it is a great car for me on long trips. Rich and the crew at Cherokee Ford really have amazed us again! Everything has went through and I'm about to make my first payment and happy about it!Make sure to see my great friend Vickie at the reception desk!Also, I'm very pleased with the Quick Lane Oil Change service. They take really good care of our vehicles and it is very affordable.

mgunsk

4 de ago. de 2014

The Quicklane Dept has always treated me fair, courteously, and professionally. Jason and Brad have serviced my F-150's for the past 10 years and I won't take it anywhere else.

Thor52

2 de ago. de 2014

Very pleased with the overall sales experience and the personal attention I've received since purchasing the truck and the Explorer. The experience was so good that my son also purchased a new F150 the following week after our purchase. Your personal service and genuine sincerity is your "Brand". Keep up the great work!

jabrowning

2 de ago. de 2014

Enjoyed working with Colleen, the transaction with professional and easy. The truck was ready on time as was the paperwork. It was a vey professional and easy transaction.

jeffbenson1775

31 de jul. de 2014

I happen to be in the lot on a sunday morning when the dealership was closed and Rich Tucci was there early and let us in to search for a car for my daughter. I ended up looking at the 2013 Ford Fusion Energi for my wife and Rich was helpful all along the way. The dealership handle all of our questions and some minor issues and we will definitely go back to Rich and recommend anyone looking at a new or used Ford pay them a visit...even on Sunday morning.

Tom O'Kelley

28 de jul. de 2014

Overall unpleasant experience (except my salesperson, Don Kapela was very nice). Dealership would not negotiate off list price for used car, even though it had been sitting on lot for over a month. Gave some song and dance about already marked down, blah, blah, blah. If this were Carmax and the policy going in is haggle-free then it would be OK. EVERYONE has wiggle room in the list price. To tell me you don't is either 1) an insult to my intelligence ot 2) inept pricing decision not to leave a little room to let customer feel like they got something. Had to be an xxxxxx and leave just to get them to come off a little bit instead of them just giving me that when I had checkbook in hand and was ready to buy. Then, after agreeing to the deal, I had to sit around waiting on a "finance" guy for over an hour (keep n mind I'm paying cash) just so I can get the hard sell on an extended warranty. This dealership is a throwback to the old timey ones I remember growing up where buying a car is like going into battle. That being said, I did get a pretty good price on a very nice car. It COULD have been a pleasant experience, they just wouldn't let that happen.

gsdjrt

25 de jul. de 2014

Truly the first time I have not come away from buying a car wdrained and feeling like I had been takenBill and Alishia are both great

bovery

22 de jul. de 2014

Very relaxing experience... Rich was friendly and never pressured me to "close the deal". Rich was also very knowledgeable on the F-150 and all the electronic gadgets. I'm completely satisfied with my purchase from Cherokee Ford...

kingme63

28 de jun. de 2014

the best car buyng experience. i have ever had.Ryan was very helpful.He listened to me and got me what i asked for.THANK YOU

captain62

9 de jun. de 2014

Cherokee Ford is a great dealership with friendly and understanding personnel. Our salesman, Bill Montooth, knew the models and was very qualified to offer suggestions. We were completely satisfied with Bill and Cherokee Ford. We think we got a great deal on a great truck.

VarunChopra

8 de jun. de 2014

The only reason I bought from here in spite of being mistreated by one of the sales managers is due to the excellent customer service & friendliness of your sales person Ralph.

mike_harris

4 de jun. de 2014

Pete Gay was my sales rep. He did a great job showing me the difference between the Hybrid model and the gas model. During the test drive he was very thorough with explaining how the Hybrid engine works and how it would need to be driven to achieve the best mpg. i wound up getting a gas engine model based on the Test drive and my expectations of what i was looking for.

Sevy

29 de may. de 2014

Tasha has been great to work with and keeps me up to date on the vehicle I am trying to find. She is professional and has great energy. Look forward to dealing with them on buying my next vehicle.

Jpriegel

9 de may. de 2014

I dread the high-pressure sales approach of many car dealerships. Not the case with Cherokee Ford. Very professional and they respond to the customer's needs and concerns.

jgburnett

3 de may. de 2014

Excellent service by Bill Montooth! Much appreciated and great professionalism. Have told others about how well Bill and Cherokee Ford treat customers. Thank you Mr. Montooth!

ike637

23 de abr. de 2014

I was extremely pleased in all aspects of the ratings when I dealt with Ryan Rigdon. He helped me in any way that he possibly could and was one of the reasons why I chose to remain with and buy from you guys at Cherokee Ford of Woodstock.

stusum

22 de abr. de 2014

I live in Birmingham, AL and completed the negotiations for a lease on a CMax over the phone with Craig King. Once a deal was reached, I flew from Birmingham to Atlanta with plans to take public transportation from the airport to the dealership to pick up the vehicle. Instead, Mr. King offered to drive his personal vehicle all the way to Hartsfield and pick me up, which saved me a considerable amount of time. Mr, King was extremely helpful and friendly throughout the process and I will recommend him to anyone I know looking for a Ford in the Atlanta area.

tinarako

17 de abr. de 2014

Thank you for helping me in the selection of my new car! Rich Tucci worked with me in finding me the right car for the right amount of money. I wanted specific features and we were able to find them in my new Edge! Rich had great follow up, and provided me with the information I requested promptly. Nice, clean and friendly dealership. Enjoyed the smooth process and I will recommend to others

Mickimarvin

10 de abr. de 2014

I have purchased several cars from Cherokee Ford in Woodstock and will continue to come back. Bob is the best no pressure salesman and he and Ryan worked to get me a great deal. I am completely satisfied with my buying experience and absolutely love my new Taurus!

zhenchik

22 de mar. de 2014

I had an excellent overall experience with this dealership buying the 2014 Ford F150 Raptor SVT. The representative was absolutely straightforward, very helpful and prompt. I would recommend this dealership to anyone

KennethWilliams

20 de mar. de 2014

I have now bought three vehicles from this dealership. I also have ALL of my service work done here. I looked online to determine what vehicles I was interested in considering, and came to the dealership with both a basic idea of what I wanted and the approximate price. The people were very willing to work with me to achieve a deal.

heathylizz

19 de mar. de 2014

Very friendly associates. I did have some issues with the vehicle I purchased but they were taken care of immediately. Thank you for all of your help.

rharley

16 de mar. de 2014

Bill was wonderful from the time we got out of our car till then end of the sale. Shane in Finance was so helpful and kind. we have purchased 2 vehicles from Cherokee Ford and they have our business for life. It is great to know that we have made new friends and well as a Great Buiness decision.

ramseyiiis

11 de mar. de 2014

Cherokee Ford is truly the GREATEST PLACE TO BY A VEHICLE. We have bought many vehicles (cars and trucks) over our 40 years of marriage and throughout the USA since we were military and government. The professionalism, the quality service and the extremely competitive prices make Cherokee Ford our HOME AWAY FROM HOME for all our vehicle needs.

cvelez07

10 de mar. de 2014

Great service, very fast respond. Got the best price that is in the market. Documents where ready and did not have to wait for such long time. Clean car, and very please with car delivery.

bmw1603b

3 de mar. de 2014

My experience with Bob Ahrens was excellent. He took his time and made sure I received all the incentives due including the Ford Partner Recognition Program through my company, LeasePlan. Bob did not pressure me at all and I felt very comfortable during the whole process of purchasing my new 2014 Ford Escape. By the way, I LOVE it!!! Also, would like to thank Lauren Fite for all her help. With the on-line help she provided I was able to make up that it was the Escape I wanted to purchase.One more item about Cherokee Ford is that I have had a very good relationship with the Service Department and QuickLane. They were the only people I trusted to work on my 2002 Taurus. Will continue to use Cherokee Ford for all service needed on the Escape. Thank you for your exceptional service.

RandyBasso

28 de feb. de 2014

Cordial, caring people is the way I would describe your employees. There is a true desire to help the purchaser achieve their purchasing goals and needs.

biged55

24 de feb. de 2014

My trip to the dealer was to purchase a new truck while their I had my Edge serviced. Bob was very helpful and willing to do what was necessary to get the truck I wanted he was patient with us and did not try to over sale options. After searching most of the country we ordered exactly what I wanted. Keith from service came up front to tell us about some needed service and our options with pricing so we could make a decision right away and have the car ready that day. It was going to be a few hours and it was after lunch so he offered us a loner so we could get lunch and pick up some supplies. Everyone at the dealer said hello or spoke to us to make sure we were being taken care of everyone at Cherokee Ford is there for you.

Jpflewellen

12 de feb. de 2014

The staff was friendly and very thorough. My overall experience was great. Their pricing is competitive and the dealership is clean and organized. I would trust them with all my vehicles.

kkendrick

10 de feb. de 2014

Year after year, it is always a pleasure to do business with Cherokee Ford! Ryan, Nathan and Bill make our buying experiences both easy and fun. Franko is always so accommodating in service. Been doing business at Cherokee Ford for nearly 10 years, and don't plan to go elsewhere.

Brentharris

27 de ene. de 2014

Great experience!! Rich was a pleasure to work with and was very responsive. Glad to have found a dealer so close to home that I can call "my dealer".

edwoods55

22 de ene. de 2014

My plans were not to buy, but look. I talked to Nathan & Don, they had what I wanted and Nathan worked the price where I could drive it home. GOOD EXPERIANCE!

GaleK

21 de ene. de 2014

Pete Gay went the extra mile to help me get the 4WD Ford Escape SUV that I needed, Now that's a great Sales Associate!

billycushing9

21 de ene. de 2014

Bill Montooth was knowledgeable, friendly and attentive to our needs. He gave us his total attention while at the dealership. He worked within our schedule and most of all he backed up what he told us. Even though it has just been a few hours since we left the dealership, we feel like we can trust the people at Cherokee Ford with our needs, should they arise in the future. Looking forward to a long and positive relationship.

aarchambeau

6 de ene. de 2014

I cannot begin to describe how much I enjoy working with Bill Montooth and Tim Bennett at Cherokee Ford. Both men are extremely knowledgeable and treat customers with tremendous respect. I can say with 100% certainty that I will only purchase vehicles from Cherokee Ford as long as I'm in the Atlanta area due to my recent experience.

saints0184

5 de ene. de 2014

I like the fact that no salesman Followed me around the lot. Or came running me down. Will be Referring this dealership to other friends.

robhow13

18 de dic. de 2013

I have bought multiple vehicles from Cherokee Ford, specifically working with Bill Montooth. I have always been impressed with his knowledgability, courtesy and professionalism and pricing practices are always straight forward and fair.

boonej5

7 de dic. de 2013

Don was great! Very helpful in explaining our purchase options and knowldegeable! He seemed to know and represent the Ford Motor Company in the best possible light- We had a seamless experience. Thank you!

marlana67

1 de dic. de 2013

Overall pleasant experience. Sales staff was very informative and helpful through the process and made sure I understood the hybrid features before leaving the store.

mamalama

21 de nov. de 2013

Just purchased our 4th and 5th vehicles from Cherokee Ford and we couldn't be more appreciative of the super support and service this dealership has provided. We work primarily with Bob Ahrens but when he is not available Colleen Bernard steps in to provide the same level of support with no lapse in service. All of the folks at this dealership seem to work as a strong team. Buying cars is a stressful proposition but the Cherokee Ford team has made it an easier process with fair and competitive pricing. They really do approach each sale from the perspective of building a long term relationship. Our company is grateful of that relationship and we look forward to our next purchase from this dealership.

nrtaylor32

21 de nov. de 2013

Bill was very friendly to work with. I did not feel pressured to buy anything and Cherokee Ford gave me a very fair price on the Honda Pilot. My overall experience was good. After driving the Pilot, it does feel like it pulls to the right. Bill said I was able to bring it in to Quicklube to have it checked out.

vanmurph

15 de nov. de 2013

My experience was 110% better than when I have come to this dealership in the past years ago. Due to the kindness of the salesperson, I actually bought a car when my intention was to look at the vehicle only because I had seen it online.

euel

7 de nov. de 2013

Mary was great; very patient with me and my wife while explaining everything about the Edge and all the new technology. She was very careful explaining the contract process and did a great job; I know because I'm in new home sales. Besides that she was very friendly and easy to talk with.Also, I met you sales manager, Dave Parks, and was very impressed with him as I was with Mary.P.S. you need to add her to the list of employees worked with!

HappyCustomer125

30 de oct. de 2013

The whole experience at Cherokee Ford was great from the moment I walked on the lot. Don was great throughout the buying process, and did not use any high pressure sales tactics that you see at a lot of dealerships. He helped to find the car that was the best fit for us. I have had bad experiences dealing with the finance department at other dealerships. Cherokee Ford looks at several lenders to find the best loan rate. They walked me through all my options and didn't pressure me to get something I didn't feel I needed.I have recently moved all my maintenance to Cherokee Ford as well. They offer great pricing and do an excellent job!

padgetts247

22 de oct. de 2013

My husband and I were looking at trading our Chevy truck for a more fuel efficient car. I surfed the internet site and found a Fusion that was beautiful , though a little more than we wanted to pay. I requested an internet price and was very pleased with the response. I stopped by on my way home to check it out in person. Marshall Brooks did a fantastic job showing the vehicle, reviewing its features, and I test drove the vehicle. My husband was unable to be there, so I was sent home with the Fusion so he could see it. After driving the Fusion for a couple days I was in love. We went in Saturday and started the process of purchasing the vehicle. Both Bob and Marshall were polite, upfront, and worked hard on our behalf to get the best deal possible. While waiting finance approval, Marshall played with our son, made sure we were comfortable, and overall made the experience the best we have had purchasing a vehicle to date. We left with a great price, beautiful car, and a new outlook on the car buying experience. Thank You Cherokee Ford!!

Gazoo144

22 de oct. de 2013

I'll start by saying that my salesman, Bob Ahrens, was very friendly and very informative on our first visit. We were looking for a specific Ford Edge(Limited, color etc) and he helped us find the perfect Edge and had delivered it to Cherokee. On our next visit to pick up the vehicle he had it ready for us as promised. Bob was very thorough when explaining the many great features the Edge Limited has. Without his help there would have many long hours of " manual " reading. My overall purchasing experience was GREAT, thanks to Bob and Cherokee Ford!!John Horn

rmmccarthy

20 de oct. de 2013

My daughter's car had transmission troubles and it was time to buy another car so I called Tim Bennett. I have bought 8 cars from Tim oiver 14 years and he has always gone over and above to please me and my children. He has to be one of the best salesman in the U.S. Tim has Harvey show us around and he was very courteous and helpful. The Finance Dep't. was also very helpful as they went out of their way to get me the bestr rate available. I have followed Tim to 3 different dealerships and will always contact him when the need arises.Please express my absolute respect and satisfaction with his treatment of mt daughter and me.

bobhiggs

17 de oct. de 2013

This is the second car I have bought through Bill Montooth. He was a great help in finding just the car I wanted. No high pressure to upgrade is appreciated. He knows his stuff, and set up the car electronics for me. Looking forward to working with Cherokee Ford in the future

TamalaGonzales

13 de oct. de 2013

I came in looking to trade in my car. I was looking for something with Bluetooth and the keypad on side of the door. My experience was amazing. I walked out with a new 2014 Ford Focus completely satisfied.

lgarrett1

12 de oct. de 2013

My Experience was great. People were very friendly and Marshal was great to work with. I would definitely recommend buying a vehicle here. I felt like I got a great deal and I am very pleased with my new truck.

junedawg88

2 de oct. de 2013

This is my 3rd vehicle purchased at Cherokee Ford in Woodstock. This is also the 2nd time I've used Pete Gay as my salesperson. Pete has always been very helpful to find the vehicle to fit my needs, kept me well informed with answers to any questions I had, and provided me with an overall excellent buying experience. It's business like that, that will keep me coming back as a repeat customer for years to come!!!

Dpdubois01

29 de sep. de 2013

Great experience. Will recommend friends to this dealership and to Pete. This was the fastest car buying experience I have ever had and everyone I worked with was very professional.

Nthompson71

24 de sep. de 2013

My experience with Cherokee Ford was horrible. You hear all the typical car buying experience, well this dealer will provide that. The sales associate that I dealt with was very dishonest with me and not very knowledgable. After the sale was complete I was contacted by the director of sales, who had yet to make it right. I would not recommend buying a vehicle from this location. It's going on a 3 month long ordeal trying to get things finalized with them. A close family member of mine was buying from her local Buick dealer and her car buying experience was by far better than what was provided by Cherokee Ford.

donotcare

21 de sep. de 2013

Their unethical business practices is why I would never do business with them again. They are scam artist. Bait and switch is their main objective.

DPUTNAM1

11 de sep. de 2013

I ENJOY MY TIME TRADEING MY TRUCK IN ON A NEW F-150. MY SALESMAN WAS VERY KNOWEDGEABLE AND VERY KIND AND HELPFUL, I'M VERY PLEASED WITH EVERYTHING, WOULD RECOMMEND DEALER TO EVERYONE, THANKS ALL.....DAVID

Connor11

10 de sep. de 2013

The salesman was genuous. Also, he helped to make the transaction as seamless as he possibly could. The only issue that I had was with the finance guy selling the last minute "four to seven" year vehicle warranty package which was somewhat pricey. In four to seven years, I can only hope that Ford lives up to the "bumper to bumper" warranty package...if needed.Skip Baldwin

divinehuntress

5 de sep. de 2013

I got to the Dealership about 9:30a last Saturday morning and went home with a 2010 Ford Edge in excellent condition in the early afternoon. Harvey answered all of my questions and we got the additional Warranty for Service so that I am protected for many years to come. I am very pleased with my 1st visit to Cherokee Ford! It was an amazing experience!

misangied

28 de ago. de 2013

I have purchased 4 cars from ford and had no complaints but this time it has not been a pleasure. I had to make several trips back to get pape work done and then found out I did'nt qualify for gap insurance because they filled out the wwong paperwork. So again I had to go back to sign paperwork to get the coverage i was charged for.the first day I drove home notice a rattle in the motor and they claim dont worry it is just a belt. so I spent hours there to have work done and then to fine out I still had the problem. So I went back again and this time they gave me a loner car and kept it to fix.Said he was fixed but still had the noise. Now the air quit working it is at your shop now and now they want me to pay almost 800 dollars to fix it. This is crazy I went to a dealer ship I thought I could trust instead of a car lot and feel like i bought their lemon of the month. Well i was waiting on a call back today from manager to see what they were going to do to help resolve this problem and never received call. Chris in the shop called me again to see if he called and if I decided if I want the repair. Please see if there is anything you can do to resolve this.

4scott4

10 de ago. de 2013

Really appreciate the work Tim and Rich did to make our deal work! Great trade in offer up front and a great price on the new car! Hassle free and very accommodating. Thanks guys!

Croxton

6 de ago. de 2013

Yes, the dealership was easy to work with. Rich Tucci took excellent care of us, and we are happy with our Explorer. The experience was much better than any other Ford dealership we visited. Go see Rich when you are looking for a new car!

facurtis

4 de ago. de 2013

Good experience. I was please with my 'new salesman' and the cooperation he received from Mary to assist him in getting the answers to all my questions.

DavidMeadows

2 de ago. de 2013

I was treated very well from beginning to end. Harvey was very friendly and helpful without being pushy. He helped me to evaluate my many options and choose the best thing for me and my family. The process was very smooth and quick, and the price quoted was exactly what I paid, no extras or sneaky fees, etc. I am very pleased with the whole experience, and will be sure to tell others and come back here first for my next purchase!

Szpindor1

1 de ago. de 2013

Pete Gay was our sales person. He was easy to communicate with and answered our questions without hesitation. He did not push us to make a decision right away. He understood that we needed to discuss such a larger endeavor at our leisure.A good salesman knows what to say and when not to say it. Thanks for a good experience.Regards,Ed and Payton Szpindor

wittleflower

30 de jul. de 2013

I actually visited a Ford dealership in Kennesaw before coming to Cherokee Ford yesterday. I actually left the other Ford dealership without a car and the experience/way I was talked to left a bad taste in my mouth. However, yesterday was a success! I felt respected and left in my new explorer! I've already recommended Cherokee Ford to two people I know who are planning to get a new car very soon. Thank you Rich, Ken, & everyone that worked to get the price I needed.

Gnoly

18 de jul. de 2013

Had a great wonderful experience with Pete Gay. It's the second vehicle I purchased there and I am very happy with the service. I will return.

BobBixby

1 de jul. de 2013

This was the third vehicle I have purchased from this dealer. The first was a 2001 F250 Super Duty which was the best pickup I have ever owned. This was the vehicle I traded for my new F150. The second vehicle was a Focus and now we have purchased a new F150 Supercrew. Each time I have dealt with this dealership the staff we have worked with has been very knowledgeable, professional, and friendly. Each time the experience has been very enjoyable and I have been very satisfied with the result. Because of the experience we have had purchasing new vehicles we have also had the great majority of maintenance and service done on our vehicles at this dealership. Based on past experience and the vehicle performance I would recommend this dealership to anyone.

merlehenry

19 de jun. de 2013

Good experience at Cherokee Ford. I but a car every 6 - 10 years and really do not like the process. This is the 3rd Ford Escape that I have owned.

slurppie

18 de jun. de 2013

Car shopping is typically as painful as a root canal but not this time. From the time I stepped foot into Cherokee Ford and began talking to Rich Tucci I never felt pressured or as though I was only being told what I wanted to hear. Because of this, Rich not only received my business but that of my neighbor's as well. I also have to commend the rest of the team at Cherokee Ford for being courteous and helping make my experience a pleasant one.

Martiturner

15 de jun. de 2013

Second car purchase from this dealership. Have used service shop for all maintance. Alway treat you first as a friend, then as a customer. Have had nothing but very positive experiences.

wetut

31 de may. de 2013

Every part of my experience at Cherokee Ford of Woodstock, Ga. was first rate. Bill,Tim and Nathan were great to work with. An A+ experience.

cr3781

24 de may. de 2013

Bill Montooth, my saleperson was knowledgeable, helpful and honest. A pleasure to deal with. Made the experience worthwhile and painless, plan to deal with again on my next trade.

CaitlinHickey

24 de may. de 2013

I had originally contacted then about the car I purchased weeks prior - only to find it was out of my price range; by luck you had it on an Internet sale for $4k cheaper which drew me in completely - I bought it the same day I test drove it! Never been happier!

jefferyduncan16

22 de may. de 2013

Professional, high integrity and customer centric.Have bought 5 or 6 cars from these guys.Very good after the sale support. Plan on buying my next Ford from them

Greenguard

22 de may. de 2013

They had the vehicle I wanted at a great price and gave attention to the complete sales and delivery process. Overall a very pleasant car buying experience. I would recommend the dealership and wouldn't hesitate to buy another car here.

Nkayton

12 de may. de 2013

We are very happy with the car and the salesman. It was a very honest presentation. I would recommend the salesman to a friend. Love the Fusion.

Brosephus

12 de may. de 2013

-I had a trade-in price in my mind before arriving at the dealership, and that was agreed on. I wasn't going to haggle unless I felt the offer was completely unfair -Colleen is very friendly and personable. I arrived about an hour early for our appointment, and she immediately helped out. She took the edge off what is normally a very stressful process, and made me feel important and valued -No pricing games. The price was right in line with what we agreed to. It was actually a little less than I expected because I was liberal in estimating sales tax. I was caught off guard by my final APR, but that's my fault for not asking (in fairness, Colleen did tell me I wouldn't receive 0% financing -and- all the cash back offers) -The vehicle was the one I agreed to buy. Sounds like a no-brainer, but a few years ago I had another dealership quote me a price, and when I went to look at it the next day they pulled the old trick of telling me that vehicle was now gone "but hey, look at this one over here!". -Their patience with me. I had just paid-off my trade-in, so Ford didn't have time to mail the title to me before I went to the dealer. I also didn't think to bring my dad with me since he co-signed on the last vehicle, and thus needed to sign off on the trade-in too. Todd in particular was very flexible in working with me on that. Professionalism all around. I'd look at Cherokee Ford again for my next car, and I live 40 miles away from them which is a testament to my overall experience

HaydenSmith

11 de may. de 2013

-I had a trade-in price in my mind before arriving at the dealership, and that was agreed on. I wasn't going to haggle unless I felt the offer was completely unfair-Colleen is very friendly and personable. I arrived about an hour early for our appointment, and she immediately helped out. She took the edge off what is normally a very stressful process, and made me feel important and valued-No pricing games. The price was right in line with what we agreed to. It was actually a little less than I expected because I was liberal in estimating sales tax. I was caught off guard by my final APR, but that's my fault for not asking (in fairness, Colleen did tell me I wouldn't receive 0% financing -and- all the cash back offers)-The vehicle was the one I agreed to buy. Sounds like a no-brainer, but a few years ago I had another dealership quote me a price, and when I went to look at it the next day they pulled the old trick of telling me that vehicle was now gone "but hey, look at this one over here!". -Their patience with me. I had just paid-off my trade-in, so Ford didn't have time to mail the title to me before I went to the dealer. I also didn't think to bring my dad with me since he co-signed on the last vehicle, and thus needed to sign off on the trade-in too. Todd in particular was very flexible in working with me on that. Professionalism all around.I'd look at Cherokee Ford again for my next car, and I live 40 miles away from them which is a testament to my overall experience

thebradman1865

6 de may. de 2013

I arrived on a Saturday evening looking for a new car. Brain greeted me when I arrived and was asking about an F150 or explorer but ended up with a 2013 Escape. I explained my situation, i.e bankruptcy a year ago to off load some properties in FL. We talked a bit and then we filled out a credit app to find out what I could really afford; that was a it bit early but better to know than to get hopes up. After discussing payments and want I could afford, I ended up looking at Ford Escapes. I ended up with a 2013 FORD sel that had only been used by FORD. IT was a very nice car, with leather seats and a lot of features. Brian threw in a cargo cover and a luggage rack but would have to come back on Monday to get everything. It turns out parts didn't have the parts so they would have to order them. Brain couldn't find the spare key initially, the code for the computer would have to be looked up. I had no issues with the financing. It initially started at rate of 9.9% but as we were filling out paperwork, ALLY bank came in with a rate of only 7.1 and a payment in my range. I did purchase the 100K warranty. The parts came in but whoever the parts were ordered through, sent the wrong luggage rack so they had to be reordered so I had to come back on a Saturday morning to get them installed. My issues: My understating of what I was getting in terms of the luggage rack would also include the cross rails but it didnt so I had to order those myself for $134.I dont think I got a dog gone good deal. I think I got a decent one. I think I got what the MSRP was for that car with that amount of mileage on it.

vtmanatee

5 de may. de 2013

When we came to look at the Ford Fusion Hybrids, RIch was a very good sales person. He allowed us to walk around the lot and look at things on our own time before coming out to help us. We very much appreciated the low pressure sales approach. It made us much more likely to purchase a car from your dealership. The order process was easy and Rich maintained email communication throughout the building process. The only complaint that I have deals with the car's pickup. The car was shipped without a computer microchip that it needed. You had to have it shipped from the production line separately. This would have been fine however we were informed that the car had arrived and was ready to be picked up. I was unable to come that day but rearranged my work schedule and planned to leave early the next day to get the car. RIch contacted my husband an hour before we were coming to get the car to tell us it was not ready yet. This happened again the next day as well. We ended up getting the car a week later. I would not have cared that there was a delay as long as it was told to me upfront. We didnt find out about the micropchip issue until several days after we were told the car was supposedly ready. Accurate communication would have eliminated the frustration. When we did come to get the car, financing was ready and the process only took about 30 minutes which was nice. I am happy with the car, I feel I made a great choice and would overall recommend your dealership to others.

Jennadrobinson

3 de may. de 2013

This dealership was great. They found the vehicle that I wanted and delivered it quickly. The price they gave me on my trade in was exactly what I wanted and the price of the new car was fair. The staff was great and continue to be attentive and helpful. My experience was a very positive one and I would recommend this dealer to anyone looking for a car.

cassie713

29 de abr. de 2013

Excellent service. Salesperson was very thorough and kept me informed through the entire process. Walked me through all of my tech questions and was very understanding. Will be back!

BigIron77

25 de abr. de 2013

Working with Colleen Bernard was one of the most stress free experiences I've had, especially considering I was buying a brand new Mustang. This was the first new car that I have bought, yet Ms. Bernard never tried to convince me to purchase the vehicle. She also worked with me on a price that fit in my range. Since I bought the car, she has also maintained contact with me and made sure that I am still satisfied with the car. I whole heartedly recommend Cherokee Ford of Woodstock to anyone looking to purchase a new vehicle.

geoffwayne

19 de abr. de 2013

Mary greeted us and we could see she was very personable. My wife and I told her what we wanted and she was able to help us with our needs. We test drove a vehicle and she told us of all the features of it. We were not ready to buy but told her what we wanted to buy if we came back. In the meantime she emailed us and found a rebate on what we wanted. When we decided to buy the vehicle she promptly got the process going and even stayed late to set up sync for us. It was a great experience and Mary was fantastic. If we buy another vehicle someday we will come back to see her.

crlee333

12 de abr. de 2013

Salesman was very knowledgeable of my purchase options utilizing Ford incentives, x-plan, financing etc. Buying experience was pleasant and low pressure which was appreciated. This is my fourth car from Cheorkee Ford and will continue to use and recommend them.

randallm33

8 de abr. de 2013

First and foremost it is worth noting that I absolutely hate dealing with salesmen. I am not exaggerating when I say that working with Bill Montooth at Cherokee Ford was the single best experience that I have ever had buying a car or anything else. He was sincerely friendly and made me feel that I represented more than a possible sale to him. He took the time to talk about what I need and how the car would fit into my situation. He (and I suspect the finance department) went the extra mile to get me financed despite a less than stellar credit rating. He gave me his card and made it abundantly clear that I could call him whenever I wanted about the car or any questions that I had. Even as he dealt with other customers who had dealt with him in the past I could see from his actions and hear in his voice that he cared about their situations too.I am originally from Michigan and my father retired from Ford; in fact, the car I bought was built at the plant he worked at. So needless to say that I try to be loyal to the brand because I understand how hard the workers work and what it means to the local economy back home. However, I have had bad experiences in the recent past and as loyal as I try to be, I was leery about buying a FORD again. With all of this in mind I want it to be clear that I believe that the highest compliment a person can give to another person is their loyalty. So I am not just "talking rainbows and lollipops" when I say this: I do not intend to buy a car from anyone other than Bill Montooth for as long as I live.

Jasgrimes

3 de abr. de 2013

I feel these guys really bent over backwards to get the price to where I needed it to be. I will be back for my next purchase.

DavidJenkins

3 de abr. de 2013

Exceptional buying experience. Did not feel preasured. The sales person explained the vehicles and options I asked about and answered all of my questions directly and honestly. I would buy for Cherlokee Ford again and would ask for Pete Gay. The Finance Manager, Nathan Wyman was also easy to work with and very helpful.

Erin Evans

2 de abr. de 2013

Mary Shmokel was so knowledgeable and honest, she really made feel completely satisfied with my purchase. Ford Cherokee is a great place, and I would recommend it to anyone.

Mdpallotta

2 de abr. de 2013

Bob made this purchase effortless. He was professional, informative and went the extra mile to make sure I was satisfied. Will definitely recommend Bob Ahrens and this dealership!

svteller1

28 de mar. de 2013

We had a specific 2013 Ford Flex that we wanted. The Cherokee Team found the Ford Flex that fit our needs and it was not on there lot. They went further to satisfy our needs.

Frostysmom

26 de mar. de 2013

My husband is disabled with a mobility impairment. Cherokee Ford was exceptional in helping him around and accomodating him as weshopped! So nice! They actually made spending a bundle of money stress-free and fun. They paid attention to detail. The dealership was clean and well-lit. They had a Receptionist! Too many businesses (including car dealers) think a Receptionist is expendable. Sonot true. A receptionist often times gives both the first and last impression to a business. A receptionist can hold the key to whether someone returns and whether they will recommend you to others. Cherokee Ford obviously knows the value of a good Receptionist. Kudos to them.We were made to feel welcome, our decisions seemed important to the Cherokee Ford staff and they genuinely wanted us to be happy andto secure the vehicle that would best work for all of our needs. A+ to Cherokee Ford and their staff - they earned it!

valjeane

26 de mar. de 2013

I really enjoyed my customer service experience with Bill Montooth. He was courteous, not pushy, letting me look around at my pace and helping me with all my questions. I had been recently widowed and was interested in buying an good, used car to replace my old 1996 Explorer. However, once Bill turned me over to the Financial Rep, Todd, by the time I walked out of there, I felt uneasy and taken advantage of. It was my own fault for not asking the right questions, I guess, and looking over my paperwork carefully. I did not do that until 2 days later and discovered I paid $1,000 more for my car than I expected. The selling price was $7990 but I was charged $997 more without any explanation. Bill had made me feel so comfortable that I simple signed where Todd said to without really looking - which made me feel totally stupid and took away the joy I had had since I bought the car. Todd did NOT explain the extra charges - which I believe he should have done. I returned to the dealership and spoke with Bill who explained what each charge was for. While I would have bought the car anyway, I still feel I was taken advantage of - maybe because I was a single woman - maybe because I didn't ask. I bought my car on 2/6/13 and today is 3/26/13 and I still haven't been able to purchase a tag for my car. Bill says the original title was lost and a replacement has been applied for but not yet received. My original temporary tag expired 3/10/13 so I was forced to go to the tag office to get another temporary tag. Perhaps this is normal but this is yet one more thing that has taken away the joy I felt the day I decided to purchase my car. I had told a friend of mine about another used car on the lot I had looked at with interest and he decided he was going to come and talk to Bill about it since I didn't purchase it. However, after I explained what I considered the dishonesty of Financial Rep, Todd, he changed his mind. After driving the car for 2-3 weeks, I noticed it was pulling to the right and knew it needed an alignment. I came over to the Service Dept. and they rotated my tires and did the alignment to my satisfaction. I would give Bill a "Great" rating as well as the Service Dept. I was very happy with the sticker price of $7990 and would rate it "Great" had Todd been honest about the additional charges of $997. This makes me rate the Overall Experience as "Good" instead of Great. Again, I accept the fact that I did not look carefully at what I was signing and this makes me responsible for not noticing the extra charges and questioning them but as the Financial Rep. I believe Todd should have explained them to me without my asking. I hope my future dealings with Cherokee Ford will be good. As a single woman now, I need to have a dealership and service department in whom I can trust. Thank you for reading my review.

jeanu88

23 de mar. de 2013

During the journay of my quest to search for a practical vehicle I would be purchasing I took quality time by connceting with multiple Ford Dearlerships within the immediate area. Already having the knowlege each dealerships are independently owned and operater this is an honor to share why I chose Cherokee Ford. It took only a few visits to other dealership to quickly make my selection. The primary reason I selected Cherokee Ford was due to the experience my son and his wife shared with me about their experience with sales associate, Bob Ahrens. Bob not only met their needs but spontaneously came to meet my needs. This spoke VOLUMES to me, Plus, the fact that Cherokee Ford had the vehicle I was in search of. Bob's hearfelt passions to treat my family with with utmost respect to repeat such an experience again for all to reap rewards is priceless. Bob has left an impression on me, my family and the representation of Cherokee Ford . Bob is about the customer, he looks to get them in the vehicle of their choice without intimidation or pressure tactics. This is a true testimony he is rooted in honesty. I will be a return valued customer and I will recommend Cherokee Ford to family and friends.May all continue to reap a plentiful harvest

JSBradburn

17 de mar. de 2013

Staff was very friendly and helpful regarding our purchase. They worked with us to get us the best deal for the best price. Good job!

LeeBlackden

13 de mar. de 2013

I bought my other car at this dealership just over 2 years ago, had it at this shop a couple of times and was always pleased with everyone I dealt with. This experience was great as well and I will be back again if I need to shop again, or for the car's maintenance.

rhinehart04

9 de mar. de 2013

I learned about Cherokee Ford on Monday Night Football games on Comcast. Jamie Alvado was terrific. He did not used high pressure tactics to sell.

jtb3

7 de mar. de 2013

Bill Montooth did an excellent job understanding what features/functionality I was looking for in a new vehicle, quickly showed me the options available, explained the pricing clearly, and was a pleasure to meet.

coachmikew

6 de mar. de 2013

The service was friendly, informative and speedy. All members of the dealership with super helpful and made my first car buying experience a very positive one. I will buy my next car from there and will recommend other people buy their cars there as well.

jgillis18

6 de mar. de 2013

The dealership searched endlessly for the car of my specifications because it wasn't currently on the lot. There was no pressure as the entire staff was friendly and sought to help us through the process of buying a new car. I will return in the future and be a customer for life to Cherokee Ford.

billygraham

6 de mar. de 2013

This was a long distance purchase. Lauren was very helpful and prompt with the distance/internet communications. The purchase involved a trade, and the no sight value was very fair (trade vehicle was described accurately to Cherokee Ford). Bob Ahrens was my delivery sales person and was very easy and positive to deal with. As is common these days, long distance sales are increasing for dealerships, and this dealership handled it well. Thank You!

bh2os10

6 de mar. de 2013

Mary Schmokel was was a pleasure to work with. She listened to what I wanted and presented a deal that worked. Fantastic staff all the way around.

Fjord

5 de mar. de 2013

I give this dealership top marks for customer service and their commitment to having a satisfied customer. I have been to Cherokee Ford Woodstock and their Service Dept, Sales Team, and Management are second to none and I am very happy with my experience and love my new truck they were able to put me in after the first truck I had proved to be a lemon through not fault of their own. They really helped right a bad situation and I am completely satisfied with my experience.

shane_durham

5 de mar. de 2013

We have purchased five or more cars from Cherokee Ford and Bill was one of the best sales reps we have dealt with. Bill is not pushy, listens to what you are looking for / want, and shows you just that, and he is knowledgeable about the products and the offerings Ford has regarding financing. Thanks,The DurhamsWe will be back in a few years for our next.

Jduncan1961

19 de oct. de 2012

Bob ArensSales rep. Heard what i needed and found the perfect vehicle. 3rd car i got from him. He is the best to work with.

llramsey

14 de sep. de 2012

Have a 2012 Ford Explorer Limited I have been servicing at Woodstock since we moved here from Fort Lee, VA area after I retired from Government. Ed was GREAT and the WOODSTOCK TEAM came through with a great price with the 2010 F150 and preferred Warranty Program too. THANKS CHEROKEE FORD WOODSTOCK TEAM!!!and especially Ed. GREAT JOB!

donna102048

2 de sep. de 2012

I purchased a new Ford Fusion from Cherokee Ford last week.The salesman was very nice,personable and not at all high pressure.I have purchased a lot of cars in my life and have never gone back to the same dealer twice.If the service after the sale is as good as the sale itself,I will buy from Cherokee Ford again.This is the first time I have left a dealership feeling good about the dealer and the salesman.My last purchase was from Wade Ford,what a mistake that was.I hope my experience at Cherokee Ford carries over to the service of my new car.I will keep my fingers crossed.If it does,I will be ready for a new F150 in a few years(mine is five years old).Hope I have found a dealership,have had no luck up to this point. Thank you Jim Rogers

Preparing for an upcoming driver.

26 de ago. de 2012

Jeff Fine is a new Salesman at the Woodstock Dealership. We are just now starting to think about a 3rd vehicle as my daughter will be turning 16 in the fall. Jeff was wonderful! He was polite, patient and answers all of our questions without being pushy! He would definitely earn our business. Good Job Jeff! Thanks for showing us all the cool new features on the Focus. Neat Car!

crc86

9 de jul. de 2012

Guy Shaver was a pleasure to work with, I had some issues with my credit but Guy was a great help in getting me the vehicle I wanted, everyone at cherokee ford was a tremendous help.

RTD301

2 de may. de 2012

I'm 65 years old and have been buying cars for some time..............to say the least. I sell for a living and I must say this purchase experience was great for me. Outstanding dealership. Glad I found them.

Bserious03

22 de feb. de 2012

I received superior service with no hassles. They made the car buying experience very straight forward with such ease for me so I'm greatly appreciative of everything. Also, the car I pre-owned car I purchased is in great condition almost brand new like so many of the cars they have available.

Karl1234567

23 de jun. de 2011

This is the third car I have bought from Cherokee Ford. Matt, the General Manager gave me excellent customer service. He really goes out of his way to make sure i am happy. I definitely have all of my friends and family that want fords go to Matt and Cherokee ford. Keep up the good workKarl