pwhite

13 de oct. de 2016

Brought it in for scheduled routine maintenance and a recall. Was checked in right away and was on my way out in about a half an hour. Amazing and friendly service!

Dr. Joel H

11 de oct. de 2016

Great service and great service department staff. Very comfortable waiting area with refreshments, TV and free wifi.

SmokeyBear992

27 de sep. de 2016

The attention to detail and customer service is off the charts. The service department is unique because they don't pressure you into anything and give you the best deal possible.

Peter Shin

27 de sep. de 2016

The purchase of our first vehicle at La Fontaine Subaru could not have been better. Exceptional staff from the moment we arrived. Our sales person Danielle guided us all the way with very little wait time. I would recommend anyone not to go anywhere outside of the LA Fontaine family and that is how you are treated. Like family.

Cooper 10

16 de sep. de 2016

Scott Thomsem thanks for the absolute great service experience. Was very impressed with the timely wait for completion, and knowledge about what services and recalls that were pending and completed.

No Name Please

14 de sep. de 2016

Service and everyone I came into contact was very professional.

Elise G

13 de sep. de 2016

Very good and prompt service .

Debi

11 de sep. de 2016

Jason was great to work with. Jason was kind and thoughtful.. Jeremy was so kind and helpful. I got a great deal. We will be buying another vehicle in about 1 1/2 years and hope to be able to work with these two again. What a great team.

Steve

9 de sep. de 2016

This was our 5th Subaru purchased and our experience with Kathy Chapman and her associates was fantastic!

Jan

8 de sep. de 2016

I recently contacted Adam regarding the possibility of buying a new car. I bought my last Subaru from him in 2012. He is a true professional, a pleasure to work with, honorable and has never steered me wrong. I will likely put in an order for a new car soon.

Patricia Peters

8 de sep. de 2016

Today my 16 year old son purchased his first car. Our salesman was Nick Stacewicz.Nick treated my son with dignity and respect, he went over every detail of the car and the car buying process. He was kind, and very thorough. several of the other men dealership were also excited for him, all remembering what it was like when "they got their first car" I can not say enough about our experience at this dealership and with our salesman Nick. P.S. I almost forgot to mention... my son was treated as though he was buying the most expensive car on the lot, and the truth being told... he bought the least expensive used (high quality) car this dealership had. It doesn't get any better than this. Thank you Nick !

Linda

2 de sep. de 2016

I just left the service department and I can't rave enough about Scott and Jim! Brought my forester in for an oil change and they were wonderful. They remembered me from the last time I brought my car in (to get it dried out after leaving the moonroof open - Yikes!. They did not charge me for this and gave me a loaner for the day) and today was just as exceptional! I have never trusted dealerships for service, but I will not take my car anywhere else. I just bought this car in June (a used 2014) and I LOVE< LOVE, LOVE my subaru. Best car I ever owned!

Nick

31 de ago. de 2016

When we arrived to take delivery of the Subaru Forester that we just purchased, we were disappointed to find the vehicle was waiting for us in the lot, dirty both inside and out. After discussing the issues with Adam Germain, he let us know that our salesperson Kathy Chapman would contact us when she returned to work so that we could get the issue taken care of. After a week of not hearing from Kathy we took the vehicle back up to Lafontaine Subaru and spoke with Kathy direct. She assured us once again that she would personally oversee the detailing of the car to make sure everything was perfect this time. The nest day we arrived to pick up our vehicle and found that they had failed to properly detail the car for a SECOND time . Kathy and Adam had already left for the day so another salesman took pictures of the dirt that was still under the rear mat as well as hair on the seats and and told us that he would inform Kathy the following day. Another week has gone by and we have yet to hear anything from Kathy regarding the issues. Overall, this was and continues to be a very disappointing car buying experience

jerry

26 de jul. de 2016

Excellent service. Jim Jelley, the service manager, did everything to accommodate me and I look forward to working with him in the future. The work I needed was completed to perfection!

JennyO

24 de jul. de 2016

My sales representative, Joe Pytel, was superlative in so many ways -- professional, knowledgeable, articulate, patient and kind. Every staff member I encountered was friendly and helpful. As a first-time Subaru owner, I am loving my new 2017 Forester! I feel like I will be in proficient and caring hands when I return for future service.

Al

24 de jul. de 2016

Our salesman was Nick and he was probably the most laid back, no pressure salesman we've ever dealt with. He was so easy to deal with and as accommodating as he could possibly be. We would definitely recommend him to anyone.

Royce & Sharon Kitley

21 de jul. de 2016

From Royce & Sharon Kitley ....We are so pleased with the service in all aspects at LaFontaine Ford of Frankenmuth. Stephanie Timmons is our sales professional and she is great. She made us "feel like part of the family". Her knowledge of product means so much. No pressure...just assistance.We love our Ford Flex. Don't hesitate to visit LaFontaine Ford of Frankenmuth.

Susan V.

19 de jul. de 2016

I went in to LaFontaine Subaru to meet with Service Advisor Jim Jelley a little before noon on a Monday. My Forrester hadn't been running quite right and there was an occasional smell of exhaust in the cabin. I suspected and feared an expensive repair related to the catalytic converter. I was particularly worried because in less than 2 weeks time I was to be travelling a long distance to pick up my son who was being discharged from the Marine Corps. Jim got the problem diagnosed, sent a driver off-site to pick up the necessary parts and had the exhaust problem as well as 2 safety recall repairs completed while I waited. I was ecstatically happily on my way home by 4 in the afternoon. The car runs perfectly now. And did I mention that Jim was able to warranty the work? It's love that makes a Subaru a Subaru, and it was Jim Jelley who made me love LaFontaine Subaru. Yay Jim. :) My most sincere thanks.

Mak

8 de jul. de 2016

The service department of LaFontaine Subaru has always been very good, but I have to say that it is now excellent. Courteous, knowledgeable, and go the extra mile.

jeff.mitch80

7 de jul. de 2016

Great service department, went over and above my expectations. Customer service is unbeatable. Thank you, thank you, thank you! Got my rear breaks replaced, for a fair price and in a timely fashion

Rosewb

4 de jul. de 2016

Nick was very professional and courteous and made our buying experience pleasant. He explained everything clearly and helped me learn the features of the car.

Don Novak

4 de jul. de 2016

Joe Pytel was my salesperson. He was knowledgeable, friendly and very helpful. In addition he was enthusiastic about his cars and my purchase.

EdBawal

25 de jun. de 2016

This place went out of their way to not only save me money, but to get me the car I would love.I will definately be telling my freinds of this place and the salesman who worked with me.

Audrey

23 de jun. de 2016

Quick and easy oil change. Slightly rude at payment counter, stinky bathrooms but overall easy and convenient and would return.

Damnnchels

21 de jun. de 2016

Jill and Jim at parts and service did a phenomenal job! Was in and out quick! Also love the fact that I get a car wash! Love taking the time to come to lafontaine Subaru in commerce because it's always worth it!

JCC

31 de may. de 2016

Good experience, a bit clumsy on some extra work needed and not finding the issue that brought us in, phone and communications need work. This survey also is very poorly designed, probably unless you are 100% satisfied, you give up, therefore skewing results.

David

30 de may. de 2016

Very friendly staff, exceptionally clean service bay, nice waiting area with coffee and wi fi, great prices and coupons for service , great cars and prices

Jean Hansen

19 de may. de 2016

Very professional staff. Comfortable waiting area. $ removed from invoice as I had to wait for additional work to be completed.

Dan

13 de may. de 2016

Car was in for recall. Service was completed quickly.

Barbara Francine Seiden

9 de may. de 2016

I receive extra special attention. The service people are professional, friendly and eager to please. No service has taken longer than an hour and a half.

John Mekis

4 de may. de 2016

Good job done. Very happy with service done. Parts were in stock, car sounds much better now.

Dawn Pinho

1 de may. de 2016

I didn't realize my appointment was going to take 2 hours so I was provided with a loaner car. I really appreciated him giving that to me as an option.

Robin Cook

30 de abr. de 2016

Pleasant experience getting car serviced for recall related issue.

Jeffrey Jensen

29 de abr. de 2016

nice car buying experience. The staff treated us great.

MJF

8 de abr. de 2016

This was a simple first inspection of a new vehicle and fix of recall WQZ61; reprogramming of the Data Communication Module software logic. It went well; no charge, and pleasant conversation with service techs. Another good experience.

stan

7 de abr. de 2016

They accomodated my surprise at the substantial increase in cost of service.

citadel84

4 de abr. de 2016

Took the Legacy in for oil and filter. I had noticed that the price had gone up since my last visit. Mentioned that the wiper blades should be changed and that I had a problem with the fuel door. Miguel said they had the parts in stock and that it would take a little longer and would I like a loaner. I accepted. two hours later I got a call that the work had been completed. Everything was great and I do enjoy working with Miguel. When I got home I noticed a charge of roughly $19.95 for G.O.G. I thought that oil changes were $59.95. Just would like to know what G.O.G. is. Other than that I was treated very well.

Todd

4 de abr. de 2016

The service was great and the service engineer was very helpful as well as the service Manager. I am glad I purchased the Vehicle . Thank again

onmyown

27 de mar. de 2016

My husband recently passed away and he maintained the required service on my car. So it was now necessary for me to take over. I was given a detailed service log of what was needed and the costs so that I could handle all service on my own going forward. It was efficient and comforting to know exactly what was needed now and in the future.

Marie T.

24 de mar. de 2016

I was very impressed with my interactions with LaFountaine Suberu..all my interactions were superior, and my new Outback is 5 star; salesperson Emily And manager Adam were over-the-top helpful and accomadating ...so glad I chose Suberu!!!!!!!

Craig

23 de mar. de 2016

Purchased a new 2016 Subaru Outback from Nick. Originally I came into the dealership in January and eventually finished the purchase two months later. He answered every email quickly and professionally. Highly recommended.

PR

21 de mar. de 2016

Excellent Dealer. My salesman was every professional.

Adela

20 de mar. de 2016

Joe, the sales person was excellent. The buying process was smooth and quick. I am very happy with my new car. Thank you LaFontaine team!

Frank Schwartz

19 de mar. de 2016

Miguel is awesome - he is the key reason I use your dealership over ones that are closer to me

Pete Shanahan

15 de mar. de 2016

The folks at LaFontaine go out of their way and make every effort to attend to your needs. Highly recommend making it a stop in your buying process. I think you will see the difference.

daniel boose

15 de mar. de 2016

A very pleasant and professional experience. No hassles from the moment we entered to the test drive to closing the purchase. Good follow up on the status of our vehicle as it was being built. Will definitely recommend the dealership and in particular our sales associate Danielle.

BigTrain

15 de mar. de 2016

I appreciate being able to make a late afternoon appointment and then to be in and out about as fast as can be. An organized work place. Thanks.

Rebecca Morley

14 de mar. de 2016

I had my first experience with Commerce LaFontaine in purchasing a used vehicle in February. I needed some alignment and new tires, and was extremely pleased with the quality and price of the LaFontaine service department. I love their service managers, and was pleasantly surprised at the level of professionalism displayed by their employees. I am a new fan, and highly recommend this dealership. The service manager was personally engaged, and very concerned with my happiness.

sjb

13 de mar. de 2016

Thank you for ALL for the local support! Without LaFontaine I would still be waiting a solution from corporate. I am now happy to say that my family and I are safely riding in our Subaru again. Great customer services!

Happy customer

10 de mar. de 2016

Great customer service. Kathy (Sales) was exceptionally helpful.

Dutchflier

10 de mar. de 2016

Always good service at this dealer. Very clean and pleasant waiting area, very pleasant staff. I would highly reccomend this dealer to anyone. The coffee is great as well.

jtk1021

29 de feb. de 2016

In 2006, I initially walked into the Subaru Dealership with my son, who recommended I check out Subaru. That's when I met Kathy. I bought my 1st Legacy in 2006 from Kathy. She was very helpful and found the exact car I wanted. It was totaled 4 years later when I skidded on some black ice. I walked away without a scratch! I called Kathy and told her about my accident. I asked Kathy to find another Legacy for me. I purchased my 2nd Legacy, this time in 2012. Kathy again found the exact car I wanted. She was very helpful throughout the entire process. Unfortunately, my 2012 was totaled. I walked away without a scratch! AGAIN I called Kathy. She found my 3rd Subaru. Kathy is now more than just a salesperson to me, she is my friend! She is the best. She goes above and beyond I my book!

Happy Camper

29 de feb. de 2016

I do not recall the young lady's name in the Service Department, but she was excellent. I arrived rather late in the day, and they worked their magic so that they were still able to take care of me.Just one comment/suggestion. I am not certain why the automatic headlights are turned off by the Service folks, but it has happened twice now, so I am guessing that it is standard procedure. It would be GREATLY appreciated if the headlights could please be returned to the auto setting with my fog lights on. Because my lights are always on auto, it's never an easy fix for me to ascertain that everything is working in its auto mode as I had it set when I came in.

chemguy

26 de feb. de 2016

Danielle Offerman delivered the car to my wife and I at a friend's residence in Ann Arbor. We live in Bay City and she went out of her way to make it easy for us to pick up our new car. It was late in the day but Danielle took the time we needed to go through all the items on the new car check list. She answered all of our questions and has check back with us twice to ask if we had any questions about our new car. We recently purchased a Toyota from your LaFontaine dealership in Dearborn. We haven't received the all weather cargo mat. Danielle offered to help locate the missing all weather mat. She is going the extra mile, great salesperson. Enjoyed working with her.

Zegedy

14 de feb. de 2016

Regular maintenance was performed on time & at the agreed price. A thorough inspection was made & results discussed without any high pressure sales pitch. The waiting area was spotless & friendly. I would highly recommend them for any Subaru sales & service

SubaSue

13 de feb. de 2016

When it was clear that there was some time-consuming work to be done on my car (I knew there was a possibility the brake pads would need replacing when I took it in for oil change and tire rotation), I was offered a loaner car which gave me the opportunity to try out a new car in a different model, and was allowed to keep it for a day or two until it was convenient for me to return to pick up my car. This type of customer service is important to me!

Simone

10 de feb. de 2016

The appointment was easy to schedule. I was addressed as soon as I drove in and kept advised as to how the service was progressing as I waited. I was sent on my way with a clean car.

soobynow

8 de feb. de 2016

everyone was very helpful and went out of their way I was skeptical because i heard from others don't go here anymore since Lafontaine came in So i thought i will go myself and see...JillFrontera bought me in and took good care of me..Danielle my sales girl came out to say hi and see if things were good..i knew Jill would take care of me if i had a problem I will go back and hope for the same....a bit pricey though so I'm not sure about that

maizie9213

8 de feb. de 2016

Kathy Chapman was the salesperson for my 2916 Subaru Forester.My work with her was very transparent and open. I knew shewas not withholding anything about the sale from me and that she had my best interest in mind. I had been told by another Subaru dealership I would have to wait 8-10 weeks to have the color car I wanted. When I spoke to her aboutthe color I wanted, she said, "There are some of those around". Within a week the carI wanted was at the dealership, having been driven from another dealership in Michigan. I've bought a lot of cars over my lifetime. I think I can say without reservation that my experiencewith Kathy Chapman was the best car buying experience I've ever had.

2016 Outback Loyalist

2 de feb. de 2016

Hello: I have wanted an Outback for over a year. I stopped in at the dealer in 2015 and test drove a Outback. I was impressed. At the time of my visit the deal was in transition from Dwyer to Lafontaine. I came to your dealership because my wife had leased a Forester from Dwyer. We had a positive experience with Dwyer so I thought I would give Lafontaine a try. I also shopped the car at Hodges but I felt the Hodges dealership seemed small and was too far from my home. Your dealership was able to beat Hodges price. I did look for a used Outback before I purchased. The used cars out there either had too many miles or did not have the options that I wanted, so I decided to order an Outback exactly with the options I wanted. There was one glitch when I ordered. I wanted a tan interior but I ended up with a black interior. I had handed Joe (salesperson) my build sheet and said to him that I want the car ordered exactly with the options on the sheet. I had clicked the black interior on the build sheet but told him to order tan interior. When I picked up the car I was surprised that the interior was black. One of Joe's associates said that based upon his experience I would be happier with the back interior, he was right. As it works out, I like the black interior because it hides the dirt. I think the tan looks good but would not stand the test of time. The only other thing I considered with ordering options was to get the 6 cylinder engine. I ordered the 4 cylinder and so far I have logged 275 miles on a half a tank of gas and the power seems adequate. I still have wheel arch moldings that are on back order to be installed, so don't forget to call me when they come in.Also, the Lafontaine dealership is new and clean. I visited the service department because I had ordered a luggage carrier for the roof. The service department seemed to process incoming cars quickly. I noticed a Subaru pulled into the service bay and was immediately greeted by a service rep and quickly sent to the service bay for an oil change without having to wait. I am sure I will have the dealer service my Outback. Thanks, I love the Outback

GUMP2016

2 de feb. de 2016

I have been a Subaru owner since 1993. I just leased a 2016 Forester. It is my 5th Subaru and 1st lease. I had an excellent experience in the process of learning about the vehicle and about leasing. Kathy Chapman provided excellent customer service and information.

Edwin

31 de ene. de 2016

Great service and comfortable waiting area. Miguel was very polite and knowledgable.

Jim Poole

30 de ene. de 2016

Went in for an oil change. They took me in early. They supplied coffee, snakes and TV while I waited in their comfortable waiting room.

Katie515

28 de ene. de 2016

Bill searched for a long time to find us the perfect car. We gave him quite a list of requirements and he was able to find them all. He really took care of us, making sure the car was perfect; what wasn't perfect, he fixed. We will have him as our salesman for our daughters car as well.

dgadharf

25 de ene. de 2016

My appointment for maintenance was scheduled for just a couple of days later, I was processed quickly, and the car was ready at the appointed time.

reclab1

21 de ene. de 2016

My time is important. I had scheduled an apt. on line and was pleased with my experience. I waited for my car during the 30,000 mile service and the time involved was just what I was told it would be. Miguel was professional and friendly.

dick1234

17 de ene. de 2016

My wife and I made our first Subaru purshase at Lafontaine Subaru after checking 2 other dealerships. Kathy Chapman took great care of everything from the first moment. My wife has stated the salesperson made the difference between the 3 dealerships we visited. We will buy another vehicle from Kathy in the future. I'm sorry the review is late, it was only due to the holidays.Richard and Sharron Grant

sanie

15 de ene. de 2016

The dealership was very friendly and the waiting area was very comfortable with nice chairs near the TV as well as apart from the TV.

Terry Jolene Freeman

8 de ene. de 2016

The service was excellent. The questions and concerns that I had were answered and dealt with. I would highly recommend this dealership.

jgreen8507

8 de ene. de 2016

I had my 30k mile service current mileage approx 26k. seems like they did a pretty good job, but when I got home I noticed the remote starter did not work. I had to bring my car back the next day to determine why the remote starter wasn't working. As it turned out the hood wan't properly shut. I thought the cost of this service, $492 was a bit high. However, it looks like they did a good job other than the the hood not being closed all the way.Thanks,Jeff

bigpaul

7 de ene. de 2016

I was shown to waiting area, asked if they could get me coffee, was given update & the cost of what I needed done & asked if that was ok ( not in a pushy or confrontational way ) I felt very good about the work I had done their.

bleavens

3 de ene. de 2016

Excellent service, it was a pleasure working with the staff. Came in for an oil change and walked out with a Crosstrek Hybrid. They worked with me to get out of my lease early which is what I wanted.

Outback11

3 de ene. de 2016

Was in the area on a Saturday and stopped in to see if Service was open and if they could get my car in to replace the headlights. Miguel greeted me and was both very personable and professional. I was escorted to the airy and nicely appointed showroom/waiting room, where the comfortable seating, big screens, and coffee/snack station made the wait enjoyable. During my stay, a couple other items surfaced and Miguel promptly explained the issue and what was being done to resolve the situation. Miguel checked in a couple of times with updates. I felt that the work was done in a timely manner and the pricing was less than quoted at another area Subaru dealer (please don't increase your pricing to keep up). Although it was my first time at LaFontaine and had not bought my Outback there, I was treated like a valued customer!Unlike most dealerships I've been too, my drop-in service call wasn't see as an inconvenience. Even appointments at some other Subaru dealers often make you feel that you are bugging the employees. The effort in designing and creating the customer-friendly waiting areas were very much appreciated and a huge step-up from the cinder-block room found in too many dealerships and repair shops. It went a long way toward enhancing my experience and made the time fly by.A totally positive experience. I will return for future service and will definitely see LaFontaine for my next purchase. I will also definitely recommend this dealership to friends and family! Great job. Your staff and building clearly meets your mission statement!

Andersens

2 de ene. de 2016

Great experience. Great sales people. Thank you.

Subaru lady

2 de ene. de 2016

The two people who greeted us were cordial and interested in U.S. As individuals. Miguel was especially thoughtful with helping us find the waiting area and coming in periodically keep us appraised of the situation with the car. He said it would take about an hour and it did. The whole dealership was clean including the bay where you leave the cars. Miguel was friendly with excellent communication skills. He also went way beyond the call of duty and entered the numbers of my cell into the car. Thank you again Miguel for your caring and pleasant spirit. Awesome service!!!

echo

1 de ene. de 2016

It is reasonably explained different option. It wasn't xxxxx at all. I made decision for trade in and purchasing new car by myself because of detail information from a sales person. Good management cares good sales persons. It is all in one.

J Selles

30 de dic. de 2015

Advisors and service people addressed my service needs. They listened and resolved my concerns. The overall experience was exceptional.

nanny jo;

23 de dic. de 2015

it was a great experience. the people were knowledgeable the service was wonderful and I would recommend your dealership to any of my friends that wanted cars

Gio

22 de dic. de 2015

Great service !! Excellent !! Very good workExcellent communication friendliness Good timing and keeping up appointmentsGood wait area wifi service and beveragesWow wow good

Unknown

21 de dic. de 2015

Wonderful experience with the dealership and all the people I came in contact with !!

LoveMySubaru!

21 de dic. de 2015

After going to another dealership, LaFontaine worked with me to get the car I wanted for the price I wanted plus some extras. My salesman, Joe Pytel, made it possible for me to buy my Subaru in one short visit.

David

21 de dic. de 2015

Very clean service area, great price, very friendly and kind service personnel, clean and bright waiting area with great coffee. They put in the correct oil and I appreciate the car wash as well highly recommend the service.

maggie

19 de dic. de 2015

I purchased my Subaru at LaFontaine in Dearborn from Jay Saulsbury. Kathy Chapman came down to Dearborn to pick me up to deliver the car at the Subaru store. She was extremely friendly and informative right away and I pretty well knew the car by the time we got back. Met everyone at the Subaru store and delivery was fast and efficient. No pressure from financing and I would consider it a great experience. Very pleased with the car so far.

Catherine McCartney

16 de dic. de 2015

I was greeted promptly, updated regarding status of repairs, and work done explained.

E. zeisloft

14 de dic. de 2015

Service was great. Andy took care of the oil change, tire rotation and also free wiper blades. The whole dealership made it actually a fun wait with Santa there and the dog rescue.

Anne

14 de dic. de 2015

Anthony was AWESOME! He went above and beyond to make this happen for me! I LOVE my new 2016 Crosstrek and it has more cool features that I thought I would be able to afford! I would recommend Anthony Grimaldi / La Fontaine Subaru to anyone wanting a great car shopping experience! I'm happy and excited to be part of the family now in my first Subaru. Diggn' it!!!!THANK YOU!!!

Rnpaul

9 de dic. de 2015

Robert, bob, Heinle made the car buying experience easy for me as a first time buyer. Will recommend dealer and dealership to friends and family in the future.

Karen

8 de dic. de 2015

Miguel was very helpful, efficient and personable. The entire staff are friendly and make you feel taken care of. I appreciate their service, thank you.

MRodnick

8 de dic. de 2015

I bought my Forester at this dealer and have it serviced here. I am so happy with everyone I have dealt with. Miguel Elicerio was amazing and took care of all my needs. He went beyond to make sure a recall was fixed and took care of additional concerns I had. Jenny in customer service is so nice and helped to get everything in order. I highly recommend this dealership for punching and maintaining your car!

rfournier

6 de dic. de 2015

From when you walk in the door to when you leave, everyone here is top notch. You feel like part of the family. Highly recommend!!

Cpauli

6 de dic. de 2015

Miguel was wonderful to deal with, he explained everything and kept me up to date on how things were going with my car. Miguel made me feel warm and welcome and even wished me a Happy Hanukkah when I told him I celebrated Hanukkah. Kathy was very nice pleasant and warm to deal with. The reason I noted average for quality of work is that a part from what I think is my glove box was not replace and I found it on the floor of my car. I am going to have to go back to the dealership to have it put back.

Lynn's car

5 de dic. de 2015

Bought my 2015 Subaru Forester at Thelen Subaru in Bay City Michigan. Called to make an appointment there for my 6000 mile oil change and tire rotation. Wow, what a surprise when they told me it would be $80 for the oil change and $20 for the tire rotation. Called all around Michigan and Thelen is outrageously high and Lafontaine wins hands down at $39.95. My only regret is that I didn't also give the sales team there the chance to sell me a car. I won't go anywhere else from now on. I would highly recommend them for your Subaru needs.

First time Subaru owner

5 de dic. de 2015

I felt my salesperson, Kevin Crowell, provided great service during and after the sale. He was able to locate a forester in my preferred color in a timely manner.

Ellen1087

3 de dic. de 2015

Upon arrival I was greater by a very pleasant person who immediately took care of me. While waiting in the lounge multiple people asked me if I wanted or needed anything.I will definitely make this my Subaru home and recommend it to others.

XP

2 de dic. de 2015

Good service. Friendly staff. One of the best Subaru dealership I've been to. Would come again.

ImpressedwithImpreza

30 de nov. de 2015

I had an exceedingly bad reliability experience with my Subaru BRZ. Subaru Corporate and Lafontaine worked together to ensure that the trade in of the BRZ and purchase of a new Impress was as comfortable and seamless as possible.

Vaneerat Ratanatharathorn

29 de nov. de 2015

service was completed rapidly. The waiting room is nice and comfortable. I was pleasantly surprised that the service was completed faster than I had anticipated. I am also glad that the Dealer honored the email with the coupon for free first oil and filter change, tire rotation and car wash. I live far from the dealership but chose to take the car i. After I received the email from D. Schema regarding the free services for the first service after the purchase.

Andrea

29 de nov. de 2015

La FontaineMiguel was very friendly and professional. My car was taken in on time and was out in time. I have used LaFintaine several times and will keep returning.

BridgetUND

28 de nov. de 2015

In less than 2 weeks after my CRV was totaled, I bought my 2016 Subaru Forrester. I appreciated Joe Pytel's knowledgable and excellent communication salesmanship. He clearly explained a new car to me that was truly new to me. All that I knew about Subaru was from TV, Internet, and Consumers Report. Traumatized after my car accident, I searched for my replacement vehicle.Joe answered all of my questions and listened to my concerns about safety and reliability. He was not over powering , aggressive, or trying to take advantage of me, and he helped me, a single woman, negotiate a good deal. The test drive sealed the deal. My first Subaru is in my garage, thanks to Joe.

Michelle

24 de nov. de 2015

This dealership will do anything in their power to ensure customer satisfaction. Their goal is to create lifelong relationships with each person who enters and they definitely have with me!

Satisfied Customer

19 de nov. de 2015

Courteous, professional and thorough. What more do I need to say.......I worried when Dwyer was acquired by LaFontaine, but the level of service since the transition has been excellent.Also very glad that Kathy, my salesperson is still affiliated with the dealership. Also glad to see Jenny back with the dealership. She is a great asset to the service department.

Lisa

18 de nov. de 2015

Nick did a great job locating an Outback for me at LaFontaine Subaru. His manager and all others were extremely helpful and made the process of purchasing a vehicle very easy.

FrankOfFarmington

17 de nov. de 2015

Everyone was friendly and the work was timely ... especially for a "walk-in" new customer.The lounge/showroom area is spacious, clean and comfortable with plenty of magazines to read or watch TV on the large screen units.Besides, this dealership is so much more accessible, right off of M-5 at Maple Road.And oh yes, they matched competitions discount coupons. What else could you ask for.

megan

17 de nov. de 2015

They worked fast and were so friendly. We were in and out in no time, they washed the car and we had a comfortable place to wair

lovemysubi

12 de nov. de 2015

I was in for an oil change and Miguel was there to greet me immediately with a smile. Very nice staff, everyone that walked by said Hello with no bad attitude. I feel this is extremely important when dealing with the public! I bought my car here (Kathy Chapman was great as well!) and will continue to take it back for future services.

Pam Lavender

10 de nov. de 2015

This buying experience was the best and easiest I have ever had buying a new car!! I will definitely recommend them. I saved over $1000 by going through them and my sales woman Kathywas very professional and knowledgeable about all the cars functions. They delivered my car to my home and Kathy came to the house to be sure I was satisfied and knew about the cars features. Could not have asked for better service.

Bob

8 de nov. de 2015

An efficient, friendly and pleasant purchase process.

CRR

8 de nov. de 2015

Went in on Monday evening to review options and order a car. Drove home in my new Subaru Outback with all the specs I requested 4 days later. Very well organized and simple process.

Outback is more then a steakhouse!!!

7 de nov. de 2015

Everyone I encountered was professional and pleasant. The closing session was well organized and NO glitches encountered. Before I knew it, I was driving away in my new car.

Subaru STI

5 de nov. de 2015

I am very pleased with service at LaFontaine Subaru Dealer, I had oil changed and tires rotated. I have been treated professionally and with respect.

pwhite

3 de nov. de 2015

Everything from the buying experience straight through to my first service visit has been truly exceptional. I've received great customer service from EVERY person that I've dealt with at the dealership, which is a very rare thing to experience these days.

Tami Sue

2 de nov. de 2015

Miguel was delightful. Even though the wait was longer than I wanted he was funny and apologized, he also assisted with a discount for me.

Jay

1 de nov. de 2015

Top notch service - excellent focus on the customer.

wrx265fan

1 de nov. de 2015

Went in for oil change and brake light replacement. Received the complimentary inspection which brought a couple minor issues to light. Straight to business and efficient communication. Little bump at the end when cashing out but nothing that couldn't be easily sorted out with communication and a smile.

George

31 de oct. de 2015

Length of time, waiting for service to be completed, was good, about an hour and a half. I think the cost was high, over $200. The coffee was good. Having tv's and wifi helped the time pass. The free car wash is advertised as a $25 dollar value, which is over valued. The back of my car had streaks of dirt marks. The more appropriate advertised value would be $10. The facilities are clean and workers are friendly. Good job.

Mrs. C

31 de oct. de 2015

The service dept really helped me out with my electric seat issue. They took care of it with concern and kept me informed of any updates. Great experience at LaFontaine!!

Jean

30 de oct. de 2015

I visit this dealer when in the Detroit area from the U.P. Fair and competent service.

Paul McOsker

30 de oct. de 2015

Timely, efficient, pleasant and thorough that says all that needs to be said.

Subaru Sam

30 de oct. de 2015

I needed an oil change and 'look over' for the winter. I made a 4pm appointment and the service was on time. The crew were polite people and I thank you for the positive experience.

subarulaurie

30 de oct. de 2015

Miguel was friendly, and efficient. Great service and I was in and out in a shorter time than I had expected.However, the fact that my review needs to be at least 25 words is a bit annoying.

jw1985

30 de oct. de 2015

Miguel is friendly and professional. Miguel is informative and knowledgeable. The facility is clean and the service was quick.. I would recommend this dealership to others.

JRochill

30 de oct. de 2015

From the sales team that worked with me (Danielle) to the service team (Miguel) - I have been made to feel very important. Friendly service and good follow through!

Gus

30 de oct. de 2015

Awesome and timely service. I didn't wait for long and everything was resolved.Waiting room was warm and friendly with lots of goodies to eatGreat experience

Promise

30 de oct. de 2015

This was my first new car purchase and it couldn't have gone better. Danielle was so kind and helpful and quick to respond to any and all of my questions. It was a pleasure working with her and LaFontaine.

Nick

28 de oct. de 2015

I bought my first car, and first Subaru, earlier this summer! My sales consultant was Kathy Chapman. She is awesome- professional, knowledgeable, and friendly! Accommodated all my needs and made my first buying experience great! Taking my car in to get serviced has been pleasant as well- from quick oil changes, tire rotation, and to a small issue I had on my door- Miguel Elicerio has been excellent! He has gone out of his way to ensure everything was being taken care of and I was satisfied. All-around fantastic, I will definitely come to LaFontaine Subaru again! Thanks!

Chuck B.

22 de oct. de 2015

It all started with our knowledgeable, cordial and professional sales expert Kathy Chapman. We recently purchased our 2nd Subaru Outback from her. She made the buying experience enjoyable and strived to satisfy our car buying needs. I highly recommend working with her and the rest of the LaFontaine Subaru staff.

16Outback

23 de ago. de 2015

From our first contact with Anthony Grimaldi at the La Fontaine dealership to picking up our new Subaru this past Friday, we have had an extremely positive experience. Anthony is friendly, informed, and accommodating, and we could not have asked for a better sales associate. We have voiced this to each other over the weekend and are happy to be able to share our sentiments with you. We would recommend both Tony and the dealership without hesitation. If we were asked to rate Anthony on a scale of 1-10, we would give him at least an 11. We had visited a different showroom prior to LaFontaine and were not impressed with their attitude and thus sought another dealer. We're so glad we did.Sincerely,Fran & Richard Harris

Unsatisfied customer

28 de jul. de 2015

I visited this dealership this afternoon with full intention of purchasing a 2016 Subaru Forester. The first person I came into contact with was the only person I dealt with. He was extremely unhelpful and kept asking me "What can we do for you?". When I told him what I wanted, he typed on his computer for a few minutes and told me he could not find the car. I had come from a different dealership who said they found the car I wanted in Ohio, but this salesman couldn't seem to come up with any information on it. He again asked me, "What is it we can do for you?" I asked if he could quote me some prices and financing rates. I understand that since I want a 2016 there wouldn't really be any special incentives, but I thought maybe I could haggle a better price. Completely unresponsive to my inquiry, he just asked yet again, "What can we do for you?". It was obvious that he wasn't interested in making a sale today, so I replied, "Apparently nothing." and left to return to the dealership I was at earlier today. Well, all said and done, the other guy made the sale. Too bad....I had read a lot of complimentary things about this dealership and I'm very surprised at the lack of service I received. Needless to say, they have lost a customer.

SG

23 de jun. de 2015

This is our very first time owning a Subaru and we "love" our Forester!! Bob Heinle worked very hard to make sure we got what we wanted and were happy with it and was no more then the amount that we could afford. We were discouraged a couple of times at first with the cost but Bob went above and beyond to find a vehicle that would fit our budget and one we'd be happy with and he succeeded, so don't give up cause they won't either. We are extremely happy with our new Subaru! Thank you, LaFontaine Subaru and Bob Heinle

Justin Richards

15 de jun. de 2015

I would recommend Lafontaine in Commerce Township to anyone who is looking for a car, very great customer service.

L Jordan

11 de jun. de 2015

I bought my first car ever from Lafontaine Subaru......having always been a Chevy girl I wasn't sure about a Subaru but when I walked into the dealer I was greeted right away even though the sales person was with another customer.....went for a test drive and upon returning realized that they were actually closing. My sales guy not only stayed late but made my experience so great that I can proudly say I am now a Subaru girl :) Thanx so much again to Anthony Grimaldi for going above and beyond and making my first car buying experience something I talk about all the time...you have a customer and friend for life......LOVE MY SUBARU

Love......it's why I love my Subaru ;) L Jordan

11 de jun. de 2015

Just got my first oil change on my baby......kudos to the entire team at the Commerce location and thanx especially to Anthony Grimaldi for always being over the top with his customer service.....You rock sir!!!!! I'm definitely always going to be a Subaru girl :)

starkman m

10 de jun. de 2015

excellent customer car from the entire staff at lafontain subaru.

John Isgrigg, Attorney at Law,

28 de dic. de 2014

I had bought a 2011 Forester from Dwyer who used to own this dealership. I went to Lafontaine Subaru in Commerce Township on December 23, 2014 to get a price quote for a new Outback. I met with sales manager Scott Tarwacki and his associate Anthony Grimaldi. The test drive was great and I liked the new Outback even more than my Forester. I received good advice as to which options to consider for me and to improve resale/trade-in value. I got a great price quote. While getting an appraisal on my trade-in, the service department ran a check on my vehicle and fixed two warranty items. As an extra they washed and vacuumed my car. Lafontaine took away all the stress usually associated with the car buying process. I have not purchased a vehicle yet but plan to do so soon.

Bellman

17 de oct. de 2014

Searched for vehicle I wanted online (sought to replace 2005 Subaru Outback LL Bean Edition totaled in accident). Looked like LaFontaine Subaru may have inventory. Familiar with LaFontaine family name, favorable reputation, and that they owned automobile dealerships (I reside near Dexter, MI), so I stopped in. LaFontaine Subaru had the car I was seeking, we negotiated an acceptable price, and I drove it home that afternoon. It was a favorable experience.

Newbie Soobie

1 de sep. de 2014

Finally decided to go into a Subaru dealership for the first time. Always was interested in the Outback. Everyone there was very polite and friendly. The financing was better than my credit union and the salesman helped me order the car I wanted. The price on my trade in was also very fair. Zero complaints. Usually it is an all day process to trade in your vehicle, get financing, blah blah blah. However I think I was done from start to finish in less than 2 hours. I will update when the vehicle arrives and if and when I require service.

Steve L.

29 de ago. de 2014

Ordered the 2015 Subaru WRX in June 2014. Sales rep. said the order was being placed on June 3rd and the approximate delivery date was in September of 2014. Not only did this dealership not communicate the actual timeline to me (until 4 days before September and 2 weeks of me requesting an update), they failed to place the order entirely. New timeframe was set for end of January or Febuary 2015. This dealership does not communicate any updates and promises false delivery dates, stating that the vehicle has been ordered when, infact, it has not. Bottom line: False promises and very poor service. I would NOT reccomend this dealer. I wish I could give a lower rating...

S.P.

12 de jul. de 2014

We never owned a Subaru before so we were lucky to have called on LaFontaine Subaru. Our sales person was Kevin Crowell. He was patient in showing and explaining the features, letting us test drive the different models. HE helped us in narrowing it down to the 2015 Forester. Kevin even got a better interest rate then I could get at my own bank of 25 years! We drove it home that day. I have had it back to service 1 time for a oil change. My service writer was Jeff and he had me back on the road in less then 30 minutes. If your looking for a Subaru do yourself a favor and go to LaFontaine Subaru.

subie cross x

30 de jun. de 2014

Pretty poor experience at the service department. I will go elsewhere in future.

Subi2

10 de jun. de 2013

I would recommend Dwyer & Sons Volvo Subaru because Ive always had a pleasant experience here. I have a 2011 Subaru Outback that was purchased here and I take it in for oil changes, tire rotating and recalls. The staff is nice and friendly and I think the cost of service is fair. Sometimes they even include a free car wash! They are good about emailing coupons every so often and always follow up via email after appointments to make sure that you are satisfied. Scheduling an appointment is simple and the wait time is never more than an hour, which I happily enjoy sitting & reading in the natural-lighted waiting area, drinking free bottles of water, complete with a recycling bin! I think theyre doing everything right making me love my Subaru that much more.

AdelaK

8 de feb. de 2013

My Husband and I were looking for a replacement vehicle for our tired Honda Civic. We were interested in the Impreza and our initial contact was with Rick Tanner, the sales manager. Rick introduced us to Doug Utz and he is who we dealt with. They worked together to find us the exact Impreza we wanted and had it at their dealership within 3 days. Everything was great. Doug was exceptionally patient with us and very easy to work with and I would recommend them to anyone in the market for a new Subaru.

RRDan

21 de feb. de 2012

I recently bought my second Subaru from Dwyer and dealt with Doug both times. I bought an Outback, and my Wife and I bought a Forester for her about 1 1/2 years ago. Both experiences were what we expected. They are low pressure and friendly and definitely not the typical dealer experience. Their service department has been great so far, too. We both love our Subarus and have recommended Dwyers and Doug to several of our friends already.

denali60

13 de mar. de 2006

Purchased a three year old Subaru a few years ago, from a surley salesman (I would have walked if not for the car being worth it). They lied about replacing the rear brake pads before delivery. After the promised, pre-delivery front brake replacement, the front brakes pulsed at delivery (obviously no test drive). When warm weather arrived, the A/C didn't work. I gave them one more chance to do service work in March 2006, and they tried a bait-and-switch price scam on the service work (they wanted $200 more then phone quotes on two occasions). The service writer also tried to scare me into service NOT needed yet. I've NEVER heard anything good about this dealer. I've heard great things about Hodges Subaru on Woodward. They have my business now.