daniizeballos1

28 de nov. de 2016

i had to visit 3 times before i made up my mind and each time i went i was treated like the first time. Everyone was extremely nice (specially Moises) and professional.

Harlee1088

28 de nov. de 2016

Moises and Ford Automall worked hard to get us the best deal possible on our brand new Ford Foucus. I would recommend both to anyone needing a new vehicle.

brad

25 de nov. de 2016

Worked hard on the deal to get me in to the car i wanted. very good job in sales i would recommend to a friend

rob1972

25 de nov. de 2016

Both Matthew and Damon made our new car buying experience a pleasure. I appreciate the no pressure approach. It made our decision so much easier.

jennifersherrouse

23 de nov. de 2016

Great customer service! Pierre and Lawernce were very helpful and a pleasure to work with!! I hate car shopping and they made it so much easier and less stressful. Thank you!!

Acozza1212

21 de nov. de 2016

My husband and I bought a new F150 from Lakeland Automall. The dealership was very professional and helpful. Our salesman Mattie Gould answered all our questions and took the time to satisfy our requests. He went out of his way to make sure we got exactly what we wanted and didn't mind the amount of time it took to get us there. If you're looking for an honest dealership with a very professional salesman please visit Lakeland Automall for your next car purchase.

GlennaB33

18 de nov. de 2016

With the help of Charlie & Chris i was able to buy me a brand new Ford Focus 2016 and i love it!!! Thank you guys!!!

Mustang

14 de nov. de 2016

The Best salesman and Best dealership ever !!We were so pleased that Damon was our Salesmen. He is very personable and knowledgeable on the 2017 Mustang car we purchased. I would highly recommend him to anyone interested in purchasing a new Ford or Hyundai vehicle. He listened to us and was able to work with us towards obtaining our dream car. We couldn't be happier with our salesman and the Lakeland Ford dealership. Closing the deal was very easy. Thank you Damon !!

Caylajake92

11 de nov. de 2016

Our car was purchased a few months ago and we had a great experience buying it. The staff is so patient and helpful. I called to scedule my first oil change and they got me in promptly. Bruce was very kind and explained everything so well.

Nancy Silvers

9 de nov. de 2016

Good experience purchasing my new car. Generally hate the car buying process but Lakeland Ford made it as painless as possible. Thank you Lakeland Ford.

emreed18

1 de nov. de 2016

Everyone was extremely friendly and the service was great. James was right there with me through the entire process. I would definely go back for my next car! Thank you Lakeland Ford!

Focus Driver

31 de oct. de 2016

After my current vehicle decided to no longer want to work I was in need of a new car. Went to Lakeland Ford and met James. He was very helpful and patient. This was my first purchase of a brand new car.

Davidcolemanfl

31 de oct. de 2016

Let's start with the salesman first. Cory was an honest no pressure salesman that listened to my needs. He gave me his honest opinion of what would be best for me due to my special set circumstances ( choosing between new and used ). He worked all evening trying to get the deal I needed but ultimately had to come back the next morning. When I showed up he had everything in motion and I was in and out in no time. He was very upfront and honest and easy to talk with unlike salespersons I've dealt with years prior at other dealerships. There was really no pressure at all. Then I met the finance manager Lance and he had an approval ready for me at not the greatest interest rate. Of course I said before I have a special set of circumstances. He told me to give them a day or two and he may have a better deal for me and sure enough my interest rate lowered by more than 50%. The new car buying experience at Lakeland Ford was different from anything I've experienced in the past thanks to Cory and La different from anything I've experienced in the past thanks to Cory.

Greg Benson

31 de oct. de 2016

I was extremely pleased with the level of respect that I received from both Matthew and Corey. They were courteous and professional and actually listened to what it was I was looking for. They did not try to pressure me or to tell me anything I didn't want or need. I'm a satisfied customer and would definitely purchase another vehicle there.

CrisTee04

31 de oct. de 2016

Corey did such an awesome job. He listened to me and worked to get me into a vehicle that suited my needs. The thing I appreciated most is that he didn't treat me differently because of my situation. He treated me with nothing but the utmost respect. Thank you!

Mister

31 de oct. de 2016

People were very friendly and a pleasure to work with. Great warranty included.Will tell all our family and friend to visit Lakeland Automall.Thank you.

Josh89

29 de oct. de 2016

I went to Lakeland auto mall looking for a focus st and met Corey borah and Matt Gould and I'm glad I did they were very eager to get me into this car I think they were more excited than me honestly haha but really they were a huge help I'd really recommend going to Lakeland auto mall to buy a vehicle.

Slaughery

29 de oct. de 2016

Corey went above and beyond to help facilitate my needs in finding the right truck. His professionalism speaks true to his diligence in matching needs with patron. Thank you.

Mirandah

28 de oct. de 2016

Damon is great. This is the second car I've bought with him. I would recommend him to anybody who is buying a new car!!

Joseph Henderson

26 de oct. de 2016

Blake was great to work with. We looked at several different vehicles until we found the one that was right for us. Kris the finance guy worked really hard to find the best deal for us. This was one of many vehicles I have purchased from Lakeland Ford and definitely be back.

bserniotti

22 de oct. de 2016

Great customer service, I was looking for a Ford Transit Connect van with very specific specifications and even though they didn't have it in inventory they asked me what I wanted and brought in the van with the exact specifications I was looking for, and it only took them a day. I would definitely recommend Lakeland Ford to my family and friends.

Whitney

21 de oct. de 2016

Charlie was incredibly helpful and knowledgeable and we really enjoyed buying our new Focus from him. Thank you, Charlie and the whole team in Lakeland!

Christy

20 de oct. de 2016

My husband and I went to Lakeland Auto Mall to buy a vehicle to improve our credit. We haven't bought a vehicle in over 7 years. We purchased a 2012 Ford Escape , our sales agent John Sanders made it so easy and was very friendly. John made it so painless. I would recommend John Sanders and Lakeland Auto Mall to anyone who wants to purchase a vehicle.

Donna from Auburndale

18 de oct. de 2016

If you are ready to purchase a vehicle or just want to take a "look" around-I highly recommend TREVOR at LAKELAND AUTOMALL.My Ford Fusion is the 4th vehicle my husband and I have purchased there.Trevor was very friendly, knowledgeable, energetic and took the time to answer any questions or concerns.It is refreshing to see a young man proud to follow in his grandfather's footsteps-working for the same dealership & striving to give the same excellent customer service.

Iceman54

17 de oct. de 2016

I recently used my USAA Car buying service and they Highly recommended Lakeland Ford. I met and bought a new 2017 Ford Explorer from Damon Nielsen. Once that Damon and I made that Veteran connection the sale was a done deal. I have bought many vehicles in my life and this was my far the most timely and efficient transaction in my life. My family and friends have now found a new Family at Lakeland Ford.

Specialist4

15 de oct. de 2016

My wife and I recently purchased a new 2017 Ford Escape. This was a second vehicle we purchased from Damon Nielsen. He gave us a great experience. He was very knowledgeable about the vehicles we were inquiring about and all the rebates and deals that were currently going on, he was very personable and more than willing to give us all the information needed to make a great purchase. Damon and the finance team really came through for us. I will definitely be recommending Damon and the dealership to all our friends.

Joni's EdgeSel

12 de oct. de 2016

Everyone in the dealership are so helpful from the finance manager to the sales reps specially Corey. They prepared my car for delivery on time and very clean. Well done. Thanks a lot.

Cherylk18

8 de oct. de 2016

Blake was great! He is professional and provides excellent customer service. He and Chris really went out of their way to help with our financing questions and concerns.

CaseyNjames

7 de oct. de 2016

My husband and I were looking for a car and got a great deal with Matthew Gould he was the best and made this experience awesome

Kenya Jennings

3 de oct. de 2016

Matthew was one of the nicest and most efficient car salesman. I've ever dealt with walked me through the process. And answering question and helping me to feel comfortable with the whole process. Thank you Matthew Robinson #

sarah

1 de oct. de 2016

Van did a great job in assisting me as a first time buyer. He went above and beyond to find me the best deal and made the process very easy.

Leahw16

1 de oct. de 2016

My husband & I were looking to trade in the car we had for lower payments. Blake Hollingsworth was wonderful! He found a car we liked, took it for a test drive and made things happen! I am very pleased with my 2016 Ford Taurus. I will definitely refer Blake to my friends and family looking to purchase a new vehicle.

Markisv8

1 de oct. de 2016

Visit went well and we left with a brand new truck. Everyone was friendly and willing to help throughout the process. Would recommend to a friend

Traci2003

30 de sep. de 2016

I was ready to purchase a jeep Cherokee but instead I went to Ford dealership... I never liked fords... but when I went to Lakeland for the sales man greeted me with a warm smile and willingness to help me. I showed him the car I wanted he grabbed it for me to look at once I sat in the 2016 Ford Fusion I was in love. The sales man and staff at Lakeland Ford were amazing and I got a great deal. In and out in less then 2 hours.

espodnick

30 de sep. de 2016

I was still in the first car I'd ever bought and I have really been wanting to get in to an SUV. My fiance and I didn't think it would be possible for us to do financially, but Matthew Robinson and everyone at Lakeland Ford found a way to make it happen within our budget. I can't say enough nice things about everyone we worked with there.

Frank Mccormick

30 de sep. de 2016

Mathew is very respectful in buyers presence. Presents himself as if had known you his whole life. His confidense in finding a way to may it all work is top notch. Very nice experience at Lakeland automall from start to finish. Highly recomended

Melissa

30 de sep. de 2016

We had a wonderful experience. Van Phillips is a great salesman. He followed up and exceeded our expectations. I would definitely recommend this dealership and Van.

aroberts1

30 de sep. de 2016

Enjoyed this car buying experience. It was easy, fast, and everyone was friendly. I would & have recommended some of my family & friends to this dealership.

temper21

30 de sep. de 2016

Corey is an asset to this company as he and went above and beyond what anyone ever has before to make my experience an enjoyable one.

T Robb

30 de sep. de 2016

Matthew was one of the nicest and most efficient car salesmen I've ever dealt with. I needed info on leading ad I've never done that. He walked me through the process, answering questions and helping me to feel comfortable with the whole process. I've actually sent others too see him as well.Thank you Matthew Robinson#

Polk6175

28 de sep. de 2016

Blake should be recognized do to his very best customer service he provided. He saw me wondering around in the parking lot and asked if I needed help. He ended up selling me a car within an hour and he was very professional at it. I would definitely be a repeat customer.

Carol Flannery

28 de sep. de 2016

Blake Hollingsworth eas a most kind and pleasant young man - he helprd us in any way he could. It made an slways scary car buying experience enjoyable.

nthornton1990

28 de sep. de 2016

Buying my first new car at Lakeland Ford has been absolutely amazing. Everyone has been incredibly nice and helpful. I would definitely recommend that you purchase your next vehicle from Corey Borah.

Burton55

26 de sep. de 2016

Have nothing but excellent reviews about my recent visit to Lakeland Ford. My salesman Blake was very knowledgeable about the Ford Escape and I would highly recommend him. A very nice and polite man who did not pressure us into buying. James was also very helpful in the final paperwork and would recommend him also. My husband and I are enjoying our new 2017 Ford Escape!

LChaney

23 de sep. de 2016

Ford always exceeds our expectations from sales to service. We're on our 8th purchase from Lawrence at Ford and we wouldn't go anywhere else.

nbdwriter

23 de sep. de 2016

I received a direct mail flyer and the prices were too good to be true. I compared prices at other Ford dealerships (I'll only buy American) and found that Lakeland Ford had the lowest prices around. I spoke with several people, and met with James Wrinkle. He worked with me to find me a new car that would fit my budget. He was professional, friendly and patient with a great sense of humor. Then the finance manager found me a great deal with 0.0% interest! The dealership also provided a 5 year full Bumper-to-Bumper which will offset the cost of the payment I bought a new 2017 Ford Focus Hatchback that I love. I am happy to recommend this dealership and especially this sales man.

paulaski23

21 de sep. de 2016

I was sent a flyer in the mail stating a saving sales on new vehicles. I called and made an appointment to meet with a sales man named Matthew Gould. He really didn't have a chance in selling me a new car because I fell in love with a beautiful Mustang in the used car lot. He called my old salesperson Eric Walker that worked with me almost a year ago to let him know that I was there looking at cars. So now I had two sales people working with me. They both bend over backwards listening to my wants and needs. They were both informative and sensitive to my wants. I highly recommended both sales persons. Matthew Gould New Car salesperson and Eric Walker Certified Pre-owned Sales person at Lakeland Automall.

CB Focus

20 de sep. de 2016

James did a exceptional job. Very easy to work with. I had came by a few months ago but the timing was not right. Called James and he got me where I needed to be.

Fordtuff

19 de sep. de 2016

Friendly and helpful folks, Blake and Lawrence went above and beyond. This is the third new F150 that I have bought from this dealership in six years and see no reason to go anywhere else.

Mike Kindle

19 de sep. de 2016

Blake Hollingsworth was easy to work with and made everything go smoothly with the purchase. No pressure to buy and he was willing to help find the exact truck I wanted. I will buy from him again. Lawrence and Corey were both assisted Blake with the sale and I have nothing but good things to say about my experience with them as well.

John Midili

19 de sep. de 2016

spent quite a bit of time with Matt discussing my purchase of a new Edge SUV. He was patient with me and knowledgeable in the product. I have been to many dealers over my lifetime that knew little or nothing about the product(s) they are hired to sell. I have learned to ask a few questions that I already know the answer too and Matt answered each correctly with authority. To my surprise, he has been in this sales position for only 3 to 4 months. An outstanding young man who will become the professional that he is striving to become.

F250

19 de sep. de 2016

Outstanding service and communication through the whole process. James Wrinkle took the stress out of the new car buying experience. Excited about our new truck!

Bacoop1980

17 de sep. de 2016

We really had a challenge deciding what we wanted. The dealership really came through, and when we were not happy with our choice, they put us in a new car that fit our needs...no questions asked.

Mara

16 de sep. de 2016

Buying a new vehicle is often a stressful, day-long experience. Thanks to Matthew and Kris, I was blown away! From start to finish, it took less than 2 hours. I went in knowing I wanted a 2017 Escape. Matthew took the time to explain all of the features that were available, and he never pressured me into any type of up-sell on features. The car I test drove is the one I purchased. Also, Kris in finance worked absolute miracles, getting me a deal I would have never thought possible. He could have settled with the first deal he found, but he kept digging and found me an amazing deal that I couldn't pass up. This is my second new Ford, and when the time comes to get another one, Lakeland Ford will be my first, and only stop.

Hannahplonk

14 de sep. de 2016

Great experience. I didn't feel hassled or like I was being lied to. Very happy with the car and the price. I would ask for John Ginish

Phenderson01

13 de sep. de 2016

My husband and I pulled into the dealership to just look at the available trucks. We are just here on vacation from Western New York. Corey took us down to the lot to show us a gas truck we thought was close to what we wanted. My husband spotted a diesel truck that really was perfect for our needs. Corey took us back to the dealership to talk about the truck. After a little deliberation we were able to come to an agreement on a price! Corey worked hard for this sale, as we are New York residents it was a little more complicated than your average sale. He was sweating, running up and down steps trying to get us taken care of. We really appreciate the hard work he put in to get us taken care of! We are hard working people and we really respect someone who works hard for us. Kris was able to help us get squared away for the financing and he made the process as painless as possible, considering we are out of state. We are very happy with the whole Lakeland Ford experience!

Jamie

12 de sep. de 2016

James by far goes above and beyond! He made buying a vehicle stress free. I explained what I was looking for and wanting to spend and I for sure walked out a happy customer!!

Who cares

12 de sep. de 2016

I was sure what we wanted and Blake Hollingsworth did a great job of getting us where we wanted to be. He was great with respect to showing us cars in the rain and making sure that all items were taken care of before we left the dealer. Very nice, no pressure.

Denise Allegro

11 de sep. de 2016

James (salesman) made the experience in buying a vehicle the easiest ever. I explained what I was looking for. Answered all of my questions. Never pressured me at any time. Was professional and courteous. Explained details about the vehicle with ease. Made sure I was comfortable with everything before I left. I have been dealing with Lakeland Automall for years from service to buying a car and you cannot find a better staff orbetter pricing. Thank you, GREAT GREAT EXPERIENCE

Marlin

9 de sep. de 2016

I arrived knowing what I wanted. The salesman Blake answered my questions did not try to persuade me away from what I was there for. His humbleness made my wife and I very comfortable.

Sbandy81

5 de sep. de 2016

Although I had some issues with my credit the courtesy and kindness I received may me feel comfortable. I will be recommending the dealership to everyone I know.

jim and sandy

3 de sep. de 2016

we had a great experiance buying our third.Mr. wrinkle was our salesman on all three cars. He was very helpful and very professional. buying our three cars was a pleasure

Woody16

3 de sep. de 2016

Great customer service. Feels like you are family. Corey was knowledgable and personable. We never felt pressured to buy. We are happy with the overall experience and will come back.

Kenny.roberts

2 de sep. de 2016

My sale person was James Wrinkle. He worked diligently to ensure that I got exactly what I wanted for the price I considered was a fair price. Upon the completed sale I was not sure who was more delighted about the purchase of the truck, him or me. In the year 2016 I have purchased 5 vehicles 3 of which has been brand new Fords. As my business grows I will continue to purchase new Ford trucks and I will use James as my Fleet Manager. I hope we have a long business relation until I retire. Thank you, Kenny Roberts

Bgould

31 de ago. de 2016

My entire experience at Lakeland Automall was amazing from start to finish! Matthew Gould is an exceptional salesman and did a great job getting me into the vehicle I love at a very appropriate price. He was kind and very informative. I recommend Matthew Gould to anyone looking for a vehicle!

Dan & Kathy

31 de ago. de 2016

I really like the Escape that we just purchased. I had a 2012 Escape but this one is so much nicer.. I have bought 2 Escapes from this dealership. The service department is great also.. Lawrence was a very good salesperson.

Destynih

31 de ago. de 2016

Great customer service! They aren't pushy, they get to know you before they talk business! Absolutely love Lakelandauto mall! They are a great team!

carguy69

31 de ago. de 2016

We had just stop in with our neighbors. My friend wanted his wife to see the Ford Edge he found there. We looked around and talked with Corey Borah and Bill Raynor. Told them not interested in buying just looking. They helped our neighbors who drove out in that new Edge when we left. Bill and Corey are two of the nicest and easy going car sales people I have ever seen. When we left we both felt that that was where we would purchase our next car.

Blane3253

31 de ago. de 2016

I would recommend Lakeland Ford to everyone. They were very efficient, and treated us like family. Charlie is a great salesman and was very attentive to details.

Dkubiak

29 de ago. de 2016

The agent (Charlie Pergament) was friendly, knowledgeable, and helped us navigate our way through the various models. He was extremely eager to help us make the right decision ... I explained that I was in the market for a car, but was not really sure I was ready to buy. He helped my wife find just the right car, and then he helped me keep it within our budget.He does an outstanding job of representing Ford Motor! My wife and I are extremely grateful for all his assistance.

DONALD PERKINS

29 de ago. de 2016

I was in the market to upgrade my truck. i found Charlie Pagent to be very personable and knowledgeable about the truck that I purchased. Thanks again.

Dave

29 de ago. de 2016

Just bought another vehicle from Lawrence and it went well from beginning to the delivery!!Lawrence is a great salesperson to work with and makes the sales process go smoothly.

Wolflady

27 de ago. de 2016

I'd like to thank James Wrinkle for making this buying experience the best one we've had in a very long time. He was extremely personable & honest. We'd definitely buy from him again.

Tommy R Dickerson

27 de ago. de 2016

This is the 6th car we have purchased at this dealership. You can get the same cars for basically the same prices anywhere. I keep coming back here because of customer service. Corey Borah was our salesman on the last couple of purchases. More than anything I will be going back to him because he took great care of my wife and kids. Really went the extra mile

Jan C

27 de ago. de 2016

Matthew worked hard to find the specific color and interior that I was wanting. He got me the best price so that I could stay within my budget.

Slallman

25 de ago. de 2016

Mathew Gould is the salesman to go to! He was very knowledgeable in his product and I felt 100% comfortable with my purchase. No bullying or aggressive sale tactics every decision was all me. Lance in accounting made sure I had all the best benefits I could possibly and made sure he went through all the points that I wanted. Drove all the way from Orlando to come here and wouldn't go elsewhere.

tazmanaf

25 de ago. de 2016

I recently stopped in at Lakeland Ford after receiving a mailer about the current 0% financing promotion. James greated my friendly and quickly as I was walking in the showroom. I explained that I wasn't really in the purchasing mindset but figured I would come in and see what all of the offers were. He listened to my concerns and what I needed in a vehicle. He was spot on with what he showed me and didn't use the typical high-pressure techniques that I've experienced so many times before and didn't try to sell me more car than what I could afford or needed. It was a pleasure working with James and the entire Lakeland Ford team. They've definitely earned my future business as well!

ed b

25 de ago. de 2016

Had recently called James Wrinkle informing him what I was interested in, and in a few days he was able to satisfy my needs. Actually got me in a vehicle that is newer than I was looking at with a decent price tag. Pleasure working with Jim .

Slsmith688

24 de ago. de 2016

Best customer service I have ever had, and Blake is the best salesman I have ever had! Not only did I travel from north Orlando but I also used an out of state credit union and Blake worked with me every step of the way! He helped make the process so much easier and enjoyable, thank you so much!

Harley3141

23 de ago. de 2016

This day was not my favorite. However, we all are human and we make mistakes and although I was in tears becouse things changed multiple times without my acknowledgement and was placed on me by suprise. Eric and the other guys name in finance ( sorry forgot his name) they admited to the faults we worked through them and the purchase was a go. I would defintly recommend some changes on the finance side to avoid future clients unhappiness.Even though the friend I bought the car for cussed me out in parking lot and has not spoke to me sense was very unhappy with the whole process. I apoligize for others who just don't understand morals, ethics and respect.Thank you for everything.Please ask Eric not to beat himself up to just take it as a lesson to learn from and become a stronger and tge best sales rep. Lol. Tara MorrisPuchase for Harley Lee Blevins.2008 Hyundai Accent.

Tiffany45

22 de ago. de 2016

I recommend Lakeland Auto Mall if you are looking for a vehicle. I had a great salesman Corey Borah. He was very helpful and professional.

EliJimenez

21 de ago. de 2016

I originally came just to accompany my son who was buying a car and ended up buying one myself as well thanks to Devon. Devon was super friendly and helpful. By far the best car buying experience I've ever had. Definitely recommend you coming to Lakeland Automall and seeing Devon to purchase your next car... I sure will!

Cristian J.

21 de ago. de 2016

Devon Craft is by far the most personalable and the best experience by far ever in buying cars. I would definitely recommend you coming here and seeing Devon. He's super honest and knowledgeable. I'll always go to Devon and the Lakeland Automall for all my future car buying needs.

Melissa Perez

14 de ago. de 2016

My experience at Lakeland Ford exceeded my expectations. I was able to get the car I wanted despite my bad credit and little down payment. The people were very friendly and personable. Great experience.

tpa98i

13 de ago. de 2016

Dealership showroom is clean and inviting. Our salesman, Matthew Gould, was very knowledgeable about the vehicle, a 2017 Ford Explorer XTL. He was patient, polite, and answered all of our questions.

Rlt1996

10 de ago. de 2016

Damon maid my family feel right at home when we purchased our new car. It was one of the best experiences we have ever had at a dealership!

Gmuder

9 de ago. de 2016

Had an oustanding experience with the staff and very helpful!! I will come back and refer others to this dealership!I am very happy with the shelby mustang that i have purchased!!

xyz1969

8 de ago. de 2016

Great customer service. Employees are very friendly and willing to help. We had a great experience and we are very satisfied with our purchase. We will definitely recommend Lakeland Ford to our friends.

Katef150

8 de ago. de 2016

Bought my truck a few months ago. Brought it in for service and was treated with respect and not like a number! Love my truck and you have an awesome sales staff!!

2016review

4 de ago. de 2016

If you are looking for pushy car salesmen, false promises, poor customer service, and a general lack of what you want then Lakeland Ford is the place for you. Shopping at Lakeland Ford turned into the biggest mistake I made during the new car process. I should have known when they called 4 times to get me back in the store to turn the other way. However they were promising numbers I wanted to hear and the car I wanted said it was on their lot. So I went back. We had to send paperwork back several times because the rebates and prices were wrong, they would fix one send it back and then it was still wrong, finally after getting to the right promises I filled out paperwork. While waiting for a decision they gave me a loaner car to drive for the weekend. I was at work so there was no real way to contact me due to the circumstances of my job. Saturday morning I get several texts saying the sales man was coming to my work to trade cars out because he wanted to sell the one I was driving. This was not an option seeing that the car was in a secured lot and it is not my problem that he loaned me that car. After having my boyfriend contact them and they were very rude on the phone he decided that we would no longer do business with them and I used my lunch break to bring the car back to him so he could return it to the dealer. After going back to Lakeland Ford to return the car the manager Jason proceeded to say my boyfriend was wrong and lying. After explaining this behavior to the owner he had his general manager contact me to set up a conference call. Still waiting on that response and call. After talking to another dealership and several other people searching for cars, this is common business practice for Lakeland Ford. They add "dealer add ons" that add $2000 to the msrp of the car and that is standard. So just be prepared for that. This dealership does not care about your needs, wants, or have any kind of customer service the salesmen all the way to the owner.

Leslie123

2 de ago. de 2016

I loved my experience at Lakeland Ford. The service was excellent and I walked away happy and with the car I wanted. Any questions or concerns were answered and I did not feel rushed or pressured. I highly recommend Lakeland Ford. My salesman James was excellent! Thank you for your amazing service.

Jeri_r

1 de ago. de 2016

We came to Lakeland Ford because we had heard of the great service there. Matthew was our salesman and he took great care of us. He really listened to what I wanted in a new vehicle and had patience with us. I loved the care everyone gave us and how friendly everyone was. I can't say enough nice things about everyone there.

armymac04

31 de jul. de 2016

We went in knowing what we wanted and left that day with our Escape. Everyone was friendly and wanted to help us out to make sure we were satisfied and that we were able to take our car home.

Dec03001

31 de jul. de 2016

Charlie and Trevor were top notch guys. Spent the time and energy it took to get this picky customer the truck of his families dreams. Even pulled it from another dealer. If Lakeland ford doesn't have it, see these guys anyway and see what they can do to trade another dealer. Don't want to pass up that awesome warranty. I Recommend these guys and this dealership for all of your auto needs. Thanks guys!

Perez

31 de jul. de 2016

Matthew G was a great sales rep. Very nice sales he did everything for us to drive away with our new Fusion. Definetely will recommend Matthew

Kevin

31 de jul. de 2016

Lakeland Automall was phenomenal when car shopping!! Shop around no more: this is spot for anyone interested in purchasing or leasing a car. Charlie Pergament was the perfect salesman: easy to get along with, knew the product completely, friendly, and did not try to push a sale. He let the customer specify what they are looking for, and doesn't try to upsell you on things you don't need. If you need a car, go to Lakeland Automall (Ford) and ask for Charlie!

starfisher50

30 de jul. de 2016

they understood my needs and the issues I had solving my choices with vehicles that I bought from them. very friendly people there. great job

Meganrose3987

30 de jul. de 2016

I had a great experice at lakeland auto mall. Blake was very helpful and patient. Answered all of my questions and was very friendly. I will definitely be back on the future and would highly recommend going there.

vmills1216

30 de jul. de 2016

I cannot say enough nice things about the service I got at Lakeland Automall. John and Ben helped me so much from the second I stepped foot on the property and I walked away with exactly what I was looking for and I got it for an amazing price.

Sean Roustio

30 de jul. de 2016

Staff was professional and responsive throughout the entire process. Had a mix up in some paperwork and was quickly handled quickly by multiple staff members. Would recommend Lakeland Ford and would especially like to thank Blake, Lance, and Sean.

Jeff caldwell

30 de jul. de 2016

The LakeLand Ford Sales team had excellent service.to give you. And had a trusting sales team. I would recommend the sales team to friends.

Kburton81

30 de jul. de 2016

Charlie was very efficient in helping me to pick the vehicle that I wanted before I even came to the dealership. This saved so much time AT the dealership. He is very knowledgable about the product and doesn't just read from an assigned "script." I would buy from this dealership again because of the experience with Charlie. He made it like I wasn't dealing with a vulture of a car salesman; very different from the dealership experiences I've had in the past.

Jon DuLong

30 de jul. de 2016

Excellent service. Moises the sales consultant went out of his way to make sure the buying experience was positive and professional. I will recommend him to all my friends when they are considering buying a car.

yankeeboy1983

29 de jul. de 2016

Moises was an excellent sale person, he was very helpful and took his time to listen and he also was very nice and try to help us out the best he could. We are very satisfied and we would recommend him to everyone!

Dyanna626

27 de jul. de 2016

I had a great experience at Lakeland Ford buying my new 2017 Fusion. We recommend them especially Bill Raynor. Bill is always has your interest at heart and wants you to get the best deal possible. My overall experience was excellent. The show room is always clean and bright. They even have a kids play room which my sons absolutely loves.

Thagan

27 de jul. de 2016

I was very pleased with my experience at the Lakeland Automall. Blake was prompt and courteous upon my arrival. He was very helpful in answering questions that I had and did everything in his power to ensure my experience was positive. I left extremely happy with the outcome and would highly recommend Lakeland Automall and Blake Hollingsworth to anyone looking to purchase a new car.

Jp602

26 de jul. de 2016

Moises is always willing to help. He is always available when I have a question and he enjoy providing answers. My experience was a good experience and I would recommend him to everybody who is seeking to purchase a new Ford.

cuzz

25 de jul. de 2016

first impression is how clean and bright the area was. we where greeted as soon as we got in the door.and our salesman bill went right to work for us, everyone in the dealership made you feel welcome and took a minute to say hi, we got a great car at the price we wanted so all and all this was my best dealer experience, .....

Katie

13 de jul. de 2016

Corey made purchasing my car very easy. He wasnt pushy and didn't try to sell me anything that I didn't want. All in all it was a great experience!

Hayley Dirck

12 de jul. de 2016

I love my new car. I also loved the help I got from Corey for picking it out. He was very helpful and informative. He was never pushy and really listened to what I wanted.

Dstrahan56

12 de jul. de 2016

My buying experience was exactly what I was looking for when I went to Lakeland Ford.My salesman Corey asked me what I was looking for and he gave me all a complete list of vehicles that would fit my needs.After looking at several different trucks he worked hard to get me the best possible deal.

Savvybellaone1

11 de jul. de 2016

We had a great experience with this dealership and Corey helped us find the vehicle we were looking for. I would defiantly plan on coming back in the future

agreen01

10 de jul. de 2016

Damon Nielsen effectively communicated right from the start. We set up a time to test drive both the Edge and the Explorer. Corresponded via e-mail and text so when I walked into the dealership-usually a stressful experience, it was like I was walking into my favorite store. He confirmed what exactly was important to me, trim levels, features, options, price range I wanted to stay in, just top to bottom expectations. We test drove both vehicles and in the meantime they valued my trade in. Wow. So easy, no haggling, fair pricing for trade and for purchase. I can honestly say no regrets. No buyers remorse. I am so very pleased with the entire experience. I would trust sending my 18 year old daughter to Damon knowing he would treat her with the same respect and care. We all know the stigma or even had bad experiences at dealerships-not this one. Lakeland Automall, Damon, and the Financial wizard Lance far exceeded expectations. They do things the right way earning your business for the future, not just the sale of the day. Thank you so much Damon and Lance.

laura.lfox

9 de jul. de 2016

Corey was s what super professional and he works really hard for 2 days to get us into the car that we wanted!! We are absolutely in love with our car and will most definitely be back for another car inow the future.

22

8 de jul. de 2016

Salesman, Lawrence Christian, was very friendly and knowledgeable. He kept us updated until the vehicle was delivered and was very helpful in explaining all the features. Receptionist was friendly and helpful.

Kimberly Bradford

2 de jul. de 2016

Corey is a no-pressure salesman that took the time out to answer all of our questions and showed us all the features on our new vehicle. He was courteous, professional and straightforward.

Alan1021

1 de jul. de 2016

Excellent explanation of vehicle. Very courteous salesman very easy experience excellent dealership to do business with. The business office end took only minutes. In an hour we had purchased a new car and we're on our way.

GUY

30 de jun. de 2016

THIS IS THE 4TH CAR I HAVE PURCHASED THRU LAWRENCE CHRISTIAN AT LAKELAND FORD.HIS KNOWLEDGE AND FRIENDLYNESS IS OUTSTANDING. HE AND CHRIS IN THE FINANCE DEPARTMENT WORK TIRELESSLY TO FIND YOU THE BEST DEAL.I WON'T GO TO ANYOTHER DEALERSHIP.

Jcamp77

28 de jun. de 2016

Corey found me the car I wanted and financing was able to work with me the make a deal. I would definitely recommend Lakeland ford..

Tbro712

27 de jun. de 2016

The salesman covered all aspects of the vehicle I was looking at before we test drove it. Finance covered all my options, and got me a really good rate. Vehicle delivery was smooth and again the salesman Corey Borah, covered the features of the radio and set up my phone to be linked up. He even picked radio stations based on what I had in my old car. Now that is attention to detail.

Martinbanjo

24 de jun. de 2016

My husband and I had a wonderful experience at Lakeland Ford Automall dealership on June 20, 2016 where we leased a 2016 Ford focus. We had an awesome salesman, Matthew Robinson, who took great care of our needs. everyone at that dealership was friendly and courteous. We will recommend this dealership to our family and friends.rbinson

2015GT

22 de jun. de 2016

Took my GT in for routine service on 06/21. Tim was my service advisor for this visit. He was great to work with and kept me informed during service. I had complained about the AC not cooling properly. They checked it out and found out it has a bad evaporator coil. He had they recharge the system and was very apologic about that happening. The problem is Ford is backordered on the coil till 07/05.He said how sorry he4 was that it was backordered from ford but will call when it's in and have it replaced. During that time a replacement vehicle will be given for my use. He's great and kept me informed about the situation. All in all I am very pleased with how he handeled it even thought it took longer that a normal service visit but now have cold air again.

LauraK216

21 de jun. de 2016

My experience with Lakeland Ford was one I wasn't expecting. Within minutes of walking in the door, I was greeted. Charlie was very nice and listened to my concerns about buying another Ford. I haven't had the best of luck in the past, but Charlie convinced me to give them another shot. Before going on a test drive, I was given a bumper to bumper (literally!) tour of the Ford Escape, something I have never experienced previously. That will stick with me for sure. Being shown the all of the features, including safety features goes a long way. I feel very confident in my purchase, and will recommend Lakeland Ford to others.

Talfaircloth30

21 de jun. de 2016

Didn't waste my time trying to show me anything other than what I wanted. Got the car I wanted & was given a fair price upfront so I didn't have to waste all day negotiating. My salesman, Matthew Robinson, was extremely helpful and worked to get me the best deal possible.

Let's Escape

17 de jun. de 2016

My salesman was Corey, he went above and beyond to help me. I will definitely recommend this dealership and Corey to all my friends and family!

Zephyr

11 de jun. de 2016

- vehicle advertised on line for over one week was not actually same vehicle as presented upon arrival. I was told by the salesman "that is a mistake on the Internet; they know about it but haven't changed it yet". Quite misleading.- used car salesman Bob M. was unprofessional, at best. Flannel shirt and dirty ball cap. Complained about the number of hours he worked. Used foul language. Clearly tried to hurry me along.- I liked the vehicle, so I bought it. No regrets in vehicle. Price a little high, but fair. Trade in value for my car was fair.- despite spending $26k on a vehicle and driving an hkur, the salesman was gracious enough to to put 1/2 a tank of fuel in the car. First car in 25 vehicles that the car didn't come with a full tank.- salesman forgot to give me a required item for car. I called and spoke with him four times. Each time he blamed another department and assured me that he would call me back the next day. I never received a single returned phone call from him.- car was not washed upon delivery; another disappointing first experience in 25 cars.- I left a message for two managers regarding forgotten item and absence of basic courtesy of a returned call. No one returned my call.- I called the general manager and his secretary was wonderful. She solved the concern immediately and I ended up finally receiving a phone call after two weeks of trying. The manager was great. Lesson learned for me: next time I get an unprofessional used car salesman, ask for someone else, or just leave. My experience with my salesman was clearly not something the owners of this dealership would want representing them.

F150owner

10 de jun. de 2016

I was very pleased with the dealership and their staff. Bill Raynor was knowledgeable and worked hard to make this happen. I was disappointed with Ford Motor Credit company. The interest rate was much higher than both Honda and Nissan.

sow122165athotmail.con

8 de jun. de 2016

Both my wife at every happy customers. We now have purchased two vehicles from our new friend and salesman Bill Raynor, the finance manager, Kris, Internet sales, Lee Goczy and, Sean the sales manager. We are happy with the entire team!

anthony lazzari

8 de jun. de 2016

Went to Lakeland Ford and drove home with a New EDGE. I did not waste the whole day playing games with sales people. Bill Raynor found the car I was looking for and made the whole process easy and quick. Thanks Bill... I would buy another car from Bill and Lakeland Ford...

Gregory Stauffer

8 de jun. de 2016

Our experience at Lakeland Ford was stellar, Corey and Matt did a superb job. We love our new Focus the gas mileage is fabulous and so was our visit to Lakeland Ford.

Helen Sheaves

7 de jun. de 2016

Our purpose in going to the dealership today was to convert our lease to a purchase. Since they were not the original leasing dealer and we planned to buy the car with cash and not finance it, the dealership would not be making any money from our transaction. Despite the fact that they were only acting as a go between for us with Ford Credit, they were unfailingly courteous and helpful. From the back office to the salesman tasked with walking us through the process (for no commission!), everyone was so helpful and nice. We would definitely recommend this dealership and will be going back if we decide to purchase another Ford.

Jessy813

6 de jun. de 2016

Jason went above and beyond to make sure I purchased a suv that fit all my need. Thank you so much for all your help. The customer service was great.

31mdh07S

4 de jun. de 2016

I walked in with a 2015 Chevy Camaro and a hefty amount of negative equity on my hands. Prior to visiting this dealership i had been denied 4 times for trading in my car due to the amount of negative equity i had. I work a full time job and was very limited on time to stop by physically to make the memorial day sale they were having. John the internet sales man and Pierre proceeded to text me quickly to crunch numbers as well as give me as many option as they could. Damon was finally able to work around the numbers better then anyone had before and was able to get me into a 2016 Ford Mustang ecoboost for cheaper then my camaro originally was. With the help of all three guys i was able to work my full time job and still get the car i wanted on the sale i wanted all while having that negative equity lessened in the end of the deal. They treated me with the utmost respect even though i was just a 21 year old guy looking for a faster car. Best dealership i have ever had the pleasure to work with and those 3 guys are 100% the guys you need to have when looking for car. You can`t have a better team or a better dealership to ask for then lakelandford! Thank you again to the entire lakeland team for making this process the best it could be!

jenn7905

30 de may. de 2016

This dealership was top-notch! Lawrence went above and beyond to make sure I purchased the Mustang I was most comfortable with and wanted. He gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on the Mustang I wanted the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Lakeland Ford to anyone who is looking for a new vehicle.

Lee Ann Mizell

30 de may. de 2016

Thank you so much for all of your help with the purchase of my 2016 Ford Focus! I love it! You were very helpful & a pleasure to work with during this purchase of my new car!! I will certainly refer my friends and family to you & Lakeland Automall for their next vehicle purchase!!

Kaylakay96

26 de may. de 2016

Damon Nielsen was my salesman at Lakeland Automall, and he made my buying experience absolutely amazing! Damon has sold me many cars, 2 of them from Lakeland Automall! Thank you Lakeland Automall and thank you Damon!!!

BrandonRuuska18

18 de may. de 2016

Well I stopped by Lakeland ford this past weekend (to look at mustangs) with no intention of purchasing a vehicle but wound up buying one anyways. I would just like to give a huge shout to James Wrinkle of Lakeland ford for being such a knowledgable, straight forward, and all around good guy. He was very quick to help my grandmother and I look at cars and test drive them and to get a sense of what I was looking for. In fact I think he knew what I wanted before I did. If it wasn't for him I probably wouldn't have got a car but because of how knowledgable, straight forward and nice he was I got what I wanted! I would recommend Lakeland ford to anyone whose looking to have a great expirence buying or leasing a vehicle now matter what kind (suv, car, truck)! If you happen to swing by there to look or buy ask for James Wrinkle and you won't be disappointed! Thank you James wrinkle of Lakeland ford for such a great expirence!

GARYD64

13 de may. de 2016

Was looking to upgrade My 2014 Ford Escape To a 2017 And Bill Raynor was my very Helpful Salesman . He explained every little detail on the new Escape Titauim and as he was explaining kept asking me if I understood how the features worked or if he could explain things again said he did not want me leaving not knowing how to operate something. He even synced my phone for me so I did not have to do it . This was by far my best experience buying a new car and I mean By A LONG SHOT GARY D

JohnsonDW

9 de may. de 2016

The car buying experience can be a trying time. Not at this dealership! Lawrence Christian was very cordial and a pleasure to deal with. They handle car sales the way it should be done. Satisfy the customer and he will return with his friends.

Alejandro Rojas

8 de may. de 2016

Profesional team, excellent knowledge of their vehicles and technologies. They made my purchase easy and fast with no fake promises. Will definately buy our next vehicle at Lakeland Ford.

Harold54

4 de may. de 2016

We came in because we have been loyal Ford owners for years. With our growing family, our Ford Ranger no longer suited our needs. Corey greeted us and from the very beginning was courteous and knowledgeable. He really listened to us and what we needed. After speaking to him he took us and showed us a few vehicles he felt would not just meet our needs and our budget but something we really liked! He showed us all the features and benefits of the vehicle and how they worked. He didn't play the games that most car salesmen play. He gave us a fair trade value and purchase price the very first time. There was NO going back and forth! Within a couple hours we were sitting in our brand new Escape that was detailed and gassed up for us. He made sure to go over the vehicle one more time to make sure we were comfortable and paired my phone to the Bluetooth. About an hour later, he called to make sure we made it home safe and to see if we had any more questions. This was by far the best car buying experience we ever had!

Venusrose

3 de may. de 2016

Being a first-time buyer is scary but Corey made my husband and I feel stress free through the whole process. We were grateful for the help and patience from the staff to get us into our first brand new car.

Kaleigh Dirck

3 de may. de 2016

If you are looking for a great first car buying experience look no further than Corey Borah at Lakeland Ford ! I bought a 2015 Ford Focus and with such an ease. Corey really made sure I got the car I wanted as well as the car that fit my lifestyle!

aalderman86

2 de may. de 2016

The service I received from corey was excellent, he Assisted me in every possible way and getting me in my brand new Ford fusion, he made sure I was very happy with his service and making sure that I was taken care of.

Naidadisla

1 de may. de 2016

Amazing customer service by Corey. He helped me a lot. I could not be happier with my new vehicle. Thank you so very much, I love it!!!!

jgardner51

29 de abr. de 2016

I checked cars online and came across the car I was looking for at Lakeland Ford. I called and within 10 minutes, we agreed upon a price and I went to the dealership. I was there maybe an hour and a half total, which included test drives and all paperwork. Salesman, Lawrence Christian, was very knowledgeable about the many features of the car.

DYRENDA C

29 de abr. de 2016

Damon knows Ford. He was able to get me out and on the road quickly. After a recent Accident I will admit I was not a very pleasant Customer and tested Damons patience. He remained professional and didn't seem to mind answering my questions oven and over. If you are looking for a salesman with a heart then Damon is the man.

Jodys Focus

27 de abr. de 2016

From start to finish my experience here was super fantastic!! When I arrived at the dealer ship on Friday April 22 I went to the service department to talk with Chuck Scott the service manager.I asked him to recommend a sales person .He immediately suggested Corey Borah. Waited about 15 minutes for him to be available.What a great choice! Very good salesperson.We walked the sales lot looking for a Focus.Finally found one in the back of sales lot.Wanted red but none available. we sat in the car and he explained some of the features.Fell in love immediately with this car.Perfect match because I was ready to downsize fro m my 2011 Fusion which was super fantastic car.This was my first time brokering a car deal on my own. Corey made it very easy for me to ask all questions I needed to.Was impressed with the new lifetime service warranty.Big selling point!.Trade in price on my Fusion was really great.From start to finish the experience was really fantastic! Kudos to Corey Borah and all the other great people who work to make the dealership a great place to buy a car..Lakeland Ford is my dealer of choice.I would never go anywhere else.! After the car was washed and detailed Corey took me out to see my new Focus!They had put a black pin stripe on it.Made it really look sharp. Every time I look at my car I get a big smile on my face.Thanks Lakeland Ford for a fantastic car buying experience !! Jody Andrews

cjones68

26 de abr. de 2016

I received a call that I could possibly be able to trade my 2010 F150 in and get a newer one. So me and my husband went in and with-in a about an hour I drove out with a 2015. And I Love it.

Jason Sousa

23 de abr. de 2016

We met with Damon Nielsen today. He worked with us on our down payment and where we wanted to be with monthly payments. We went from a 05 ford explorer to a 16 Ford Escape. He connected to us more then just a salesmen. He took the time to find out about us. He made sure that we were very happy with the entire process and really he went over everything before it had been completed leaving us with no questions.

Julie

23 de abr. de 2016

Had a horrible experience here twice and felt compelled to share my story to save others' some time. The sales team completely wasted my time! I called looking for a specific color, make, and model, which they claimed to have. When I arrived, they did not have the vehicle in stock but could get it. Groan! So they tried to talk me into a different package and color. Felt like bait and switch because it was! I explained if the price were fantastic, I would consider another color and package and they were adamant they could make me a deal. Well after wasting most of my day, they offered me a deal of full MSRP. REALLY!?!

satisfied customer

18 de abr. de 2016

I received an email to upgrade my 2014 Ford Explorer. While taking my vehicle in for service, I decided to check out the other vehicles. My salesman, James Wrinkle was the best. He answered all my questions and helped me any way he could. I had a great experience there and walked away with a new car. I will definitely recommend this dealership to everyone.

Dpayne51

16 de abr. de 2016

Corey was very knowledgable spent a great deal of time with us finding the right car for the right price. Was a great experience. Would recommend to my friends and family

PhillyEileen

12 de abr. de 2016

Corey and the rest of the group at Lakeland Ford have always treated me right. Kind, friendly, knowledgeable, and professional. They were extremely helpful. I was able to trade in my 2012 Mustang that I loved for a brand new 2016 Mustang that I love even more! The custom leather they put in is gorgeous!This is the second vehicle I have purchased here and both times I was treated with nothing but courtesy and respect. I would highly recommend going to Lakeland Ford for your next vehicle and service!

BarbK

7 de abr. de 2016

I don't know about you but I don't like pushy sales people, specially car salesmen.This place was amazing. Made my car buying experience easy, quick and painless. I have ZERO negative comments about them, everyone was so professional and friendly. I have 3 other Ford dealerships closer to me than Lakeland but I decided to buy from them because they made me feel like a valuable client and treated me with more respect and professionalism than any of the dealers in Orlando. They also gave me a better deal! My contact was Corey Borah. Even after the sale, he followed up and offered to help with any questions I may have.

Ron Brooks

1 de mar. de 2016

This dealership is a scam dealership that used illegal "bait and switch" tactics to lurer people in. They advertise cars on the internet and when you show up to buy the car, guess what? A computer must have made a mistake and now the price is $10,000 more.I made a complaint to the FL Attorney Generals Office and when I pointed out the law they were breaking, the dealer called me back and said I have to find another dealership because I told them they were breaking the law.This is not the only thing. They offer you free tinting, pin stripes and warrantee and after the deal is done, guess what? That e-mail you got with all those promises, Oh, that was a mistake too.

John Haines city

22 de ene. de 2016

Find it hard to believe ready best buying experience I ever had. Must be an employee that wrote that.These guys are the worst! F&I guy was one of the biggest arrogant jerk's I have ever came across.Liars and crooks.do not buy a car there!!!!

matthewformby

10 de nov. de 2014

Absolutely the best buying experience I have ever had! Job well done by Pete and the rest of the staff here. Definitely will return in the future.

Tbmyers86

14 de oct. de 2013

Hands down best buying experience ever! Between my fiance and I we have purchased 5 new and 4 used vehicles over the last 12 years and Brian Hanks is the best salesman we've ever work with. He is an extremely down to earth nice and pleasant family man who has a wonderful personality, and is very knowledgable about ford trucks and many other vehicles. It seemed more like our friend was showing us the truck, not a salesman. We had a great scenic test drive that really showed off the capabilities of the tuck. He even had the perfect spot to test out the four wheel drive on the truck! We explain to Brian that we Weren't expecting to stop at Lakeland auto mall and were running late for my sisters birthday party and he worked his fastest to get the paper work moving and he even gave us a great idea to pick up a unique present to get my sister which she loved! Brain was very helpful in explaining the paper work and financing options we had and help us get the most reasonable payments we asked for. HE WORKS FOR YOU! All the staff was courteous and a pleasure to work with. Damian Ireton was extremely helpful as well. He had us threw the paper work and out the door in our cpo truck in no time at all! We drove three hours to bill currie ford in tampa to buy a truck and they sold it before we could get there and didn't bother to let us know. So so glad we found Lakeland Auto mall! We would high recommend it to anyone and everyone! Thanks again guys!

lisajordan69

27 de ago. de 2013

Upon Lakeland Fords recommendation for a mechanic the outcome was less than desirable and we are now considering legal action. While on the phone with Mike ( Commercial Sales Rep ) the mechanic was quoted a price of $4800.00 and the short block would be complete. Upon mechanics inspection of the short block it was not complete. No front cover and no gaskets. To make the short block complete and have a warranty it would now be an approximately $700.00 more. We contacted Mike the (CSR) about this and never heard anything back. Talked with Chris (Parts Manager) and nothing was accomplished. Then spoke with Tom Holloway (Parts and Service Manager) and again nothing was accomplished. We were quoted a price and a product and didn't receive what we were quoted. We have dealt with Lakeland Ford previously and have been less than thrilled. We will definitely make the drive to Bartow Ford for any future needs.

Ashokthepatell

31 de mar. de 2013

I buy car yesterday, new fusion. I was happy with Peter, he helped,me and my wife so much. Thank you guys and manager sean helped us to get deal which was,amazing. We came from tampa and would buy from them again

jamesobriensgotit

31 de mar. de 2013

I went to lakeland ford earlier this month and bought a new ford mustang from pete battista who is a great salesman. He did not pressure me and helped me get the deal i was looking for.. I was even able to get am extended warranty for my new car for only a few more dollars per month from kris the finance guy! Know wonder the showroom was packed these guys are the best in town!

doreenfrankenhauser

28 de feb. de 2013

I just had a great experience at Lakeland Automall. My salesman Lance found the exact car we wanted, gave me more for my trade in than the other dealer I had worked with (Bill Currie Ford), and the finance manager Chris got us a better rate than we had gotten from our own bank. I love my car, and I would a thousand percent reccomend buying from the automall.

jessfiesta

31 de ene. de 2013

Had an amazing car buying experience. Mr. James Wrinkle was there for my husband and I every step of the way. I was very anxious about the process because our credit is not the best. James kept assuring us that he believed that the Fiesta we had picked out was "the car for us", and that he knew Mr. Kris Meyer in finance could get it all worked out for us and, THEY DID. The two of them worked hard for us and we are very happy to have our BRAND NEW FIESTA:) Thank you James for everything, being so friendly and understanding with us!!

coleNme

31 de ene. de 2013

The sales staff at Lakeland automall was so nice! We were greeted with a warm smile from a sales man named James. He was so helpful with all of my questions and concerns. We left very happy with our new Tuxedo Black F-150!

1coast2coast

31 de ene. de 2013

This is my second car from this dealer and I had a great experience both times. I recently bought a ne focus for my son. He was very happy with it and I am happy with the safety. James made me feel confident with my purchase and I could not be happier with both cars he helped our family buy.

TammieWagner

31 de ene. de 2013

My family and I went to Lakeland Automall to purchase our new car. We had such a great experience with our salesperson Ralph Kent. Ralph took the time to show us all of the cars that would fit our family. Ralph's knowledge and intrest in my family's needs was very helpful. We had the best experience and look forward to the new year with our new Ford.

ShaunHeelan

28 de ene. de 2013

I really want to reccomend Josh Bremner, our sales associate. He went out of his way to make the buying experience a very good one. He was available while not being pushy. As I was calling around to other dealers closer to home, I felt as though I wasn't treated as a viable buyer and the salesmen wanted to talk to my husband and not me, where Josh was more than accommodating in that respect. I don't normally write reviews but I felt that he deserved to be noted, he's a good guy.

Carylstimson

27 de ene. de 2013

I was refered to laleland ford by my best friend. I loved buying my car from peter, he was very kind, and handsome might I add! I hope anyone looking for a ford vehicle goes to lakeland automall and gets the same expirience I was given. ive never been treated with such honesty and respect at a car dealership.

leonball

27 de ene. de 2013

My salesman pete is a great guy, my wife fell in love w. him. He was not pushy and got us exactly what we wanted, no hassle. I would recommend lakeland automall to anyone in the market. They even called me after the purchase and had me come back in because they got me a lower payment by shopping banks for interest rate!

cbowvbo

24 de ene. de 2013

I bought a used car from this dealer and it had no floor mats. I asked about them and was told that they didn't come with the car. I asked if they would included them in the purchase price and was told no !! After I got the car home I saw on the window sticker that came with the car that it had carpeted floor mats. I called back and spoke the the used car mamager whose name is Tony D that hesaid he would send me a used set of floor mats if and when another car like mine came in. I was shocked !! Had the car had mats in it when I bought it I would have taken the USED mats. But when the window sticker said they came with mats I would have never thought they would have the gumption to tell me they would send me USED masts and not just get me a set of new mats. I will never recommend this dealer and will never buy there again. I also plan on thking them to small claims court as a matter of principal. Buyer Beware !!!

elang2012

25 de sep. de 2012

Not only was the used car sales manager rude, offensive and just a plain and simple fast-talking typical "used car salesman", but he actually insulted my intelligence. They made promises to fix things with the used car and at the end of the day they never fixed it and we spent several trips, made several calls with no return, and was so frustrated with the whole experience that we wish we never purchased from them and will never.

Lawson Nichols

20 de sep. de 2012

My name is Lawson Nichols, on Dec.31, New years eve, I bought a 2004 Ford Ranger Edge. I paid cash.It had an oil leak and and so I couldn't take it home at the time. On January the 3 I got upset and called to demand my money back. A manger(I don't remember his name) talked me into taking the truck and they would fix the oil leak. The next day they called and told me the oil leak was fixed and I could pick up the truck. The oil leak was not fixed There were also two other things they were going to fixed. The steering wheel was off about 1/8 turn and there was only one key and promised to have me another one made they cost about $60.00, which I never got. I had the oil leak fixed at the cost of $150.00 and I was so disturbed i didn't take the truck back until today (9-20-12). I wouldn't have gone back then but I had 2 free services. Today I talked with Jim Hancock. He is the manger of the service department, a very nice guy to talk with. He told I should not have waited so long to bring the truck back,about 9 months, but he would see what he could do. He fixed all the things and had me another key made. Yes I would buy off Lakeland Ford again, but the people I deal with would have to be LIKE JIM HANDCOCK. He is a trufull man. A credit to Lakeland Ford. Thank you Jim.

fischern

20 de ene. de 2012

Avoid, particularly if you have to drive more than a few miles to get there. Don't believe anything they tell you over the phone.I was considering a car they had and, knowing it would be a 45-minute drive each way, negotiated everything up front, including the value of my trade-in. I described the car in detail including flaws, gave the VIN, and even told the person I talked with (John Richardson) its KBB value was about $4,000. As part of the deal, he had his GSM (Robert) run a Carfax and told me he would give me above-market value on the trade in, or $6,000 ("plus or minus a nickle depending on condition") for the car. I made it very clear I didn't want to drive out that far without a clear deal, and he told me that was what I'd get.The total deal was enough to convince me to choose this car over the other one I was considering, and I drove out, only to have the used car manager (Scott - who looked exactly like what you'd expect from a used-car: someone well-practiced in lying with a straight face) tell me it had poor "paintwork" and "wasn't all there" and he could only give me $4,000. These problems were apparently invisible, because he couldn't point out anything you wouldn't expect in an average-condition 2003 car with 115k miles on it - exactly what I described. Another dealer there looked at it and admitted it was in "average" condition and worth $4,000-4,500, as I hold told John from the beginning, but which I was promised $6,000 for.They agreed to up it to $4,500 and then refused to move from there, despite a call to John Richardson, who had no explanation for his earlier $6,000 number. Evidently they assumed that after driving out there I would just shell out the extra $1,500, but I refused to deal with someone with those ethics and left. Altogether this wasted about 3 1/2 hours of my time, when I'm already working 14 hours/day at my job.Overall I guess I approached the situation a little naively and didn't realize they'd blatantly lie like that to get me in the door, but I'm not prepared for this level of deception... in my job all I deal with on a daily basis are real estate brokers and lawyers.

kevada

27 de dic. de 2011

Watch yourself dealing with these folks. I purchased a Ford F150 from Bob, who seemed like a really nice guy. Dealt with Chris, the finance guy, who worked up paperwork pretty much for the deal that I wanted. Left happy. However THREE WEEKS LATER, get a call from Bob that I need to "come in and sign a piece of paper that got missed." When I asked what specifically, he had to hang up and talk to Chris. When he called me back, he said it was because "they had to change banks," but didn't know any of the details. I asked for Chris to call me and he said they did have to change banks, but the rate was only "slightly higher," but wouldn't give any details over the phone (like I'm really going to go in and let him con me into a crappier deal). I'm taking my trade back and my business elsewhere. I suggest you do the same.

mlmilnor

19 de dic. de 2011

While I would definately recommend this dealership for purchases, I would recommend against using the service department except for warranty work. Our experience in December of 2010 with the sales (used), finance, and document departments, as well as with the General Manager, were good. Everyone made us feel appreciated even though we were buying a used vehicle. But the new personnel in the Service Department during 2011 did not seem as friendly as those who were there in December when we purchased our vehicle. I just felt as if I were a problem to them rather than a valued customer. The only one that made me feel welcome was the cashier in Service. Later, when I returned for service Patrick seemed more friendly and most recently (12/19/2011) I dealt with Stacey in the Service Department and in the future he is the one I will seek out when I need Service. He was very friendly and attentive to my needs and questions. My reson for not recommending the Service Department except for covered warranty work is the excessive cost of repairs. Shortly after purchasing our 2002 Focus, it developed a roar while driving. The Service Department (Patrick) determined it was a front right wheel bearing and a left rear wheel bearing. As my wife was taking the car to NC we had the front right bearing (which we were told was the worst and unsafe) repaired at a cost of just over $300. We were given a quote on the repair of the left rear wheel bearing of over $400. When my wife returned from NC the left rear was much louder and as I was at a repair and tire shop I have used for over ten years for all our tires, I asked about the cost of repairing the left rear wheel bearing. It was $115.00 and I had it done the following morning. It was only 45 minutes from the time I entered their front door, until I had paid my bill and was leaving. Due to this large difference in cost, the dealership is not competative and we instead send all our friends and family to All American Discount Tire and Muffler on north 98 in Lakeland and we will continue to do so in the future. Again, we do recommend this dealership for purchases, but at leass than half the cost for repairs we cannot recommend them for repairs.

089359649

15 de oct. de 2011

pEOPLE WERE FRENDLY AND LISTENED TO OUR WANTS.THEY ANSWERED ALL OUR QUESTIONS AND GAVE US PLENTY OF TIME TO TALK TO EACH OTHER AND MAKE OUR DECISION.

craylebj

5 de oct. de 2011

I had a great experience at Lakeland Automall. They were friendly, courteous and not overly pushy. Price was fair, but not stunning, however given their service I would gladly go back again.

jgrafster22

2 de sep. de 2011

Get everything in writing (bait and switch) Don't get extended service, or maintenance agreement (scam)--- demand to see the real invoice (not the phoney one they present to you)

ashleymhinkle

1 de ago. de 2011

Michele was awesome to have as our salesperson. She was very knowledgeable and helped us make the right decision without pushing us to make one we weren't comfortable with. We were very happy with our experience and would buy a car here again.

chiefak

31 de jul. de 2011

Michelle was a pleasure to work with. She made me very comfortable, setting an easy rapport right from the start. She mad me feel like no question was too idiotic, and she presented her knowledge of the vehicle in a concise, easy for me to understand way. Michelle's professionalism was head and shoulders above a couple of the other local dealers I had visited. I would definitely return to Lakeland Ford and Michelle to purchase another vehicle.

HGM

30 de jul. de 2011

I HAVE WORKED WITH CHAD IN YOUR SERVICE DEPT. ON SEVERAL ACCASIONS AND HE HAS BEEN VERY COOPERATIVE AND PROFESSIONAL. MY FIRST VISIT AT YOUR DEALERSHIP WAS FOR BODY REPAIR AND SADLY YOU ARE CURRENTLY WORKING ON THE CAR NOW. I HAVE WORKED WITH CHRISTIA,BODY SHOP MANAGER, AND CURRENTLY WITH KC AND THEY HAVE BEEN HELPFUL & PROFESSIONAL IN EVERY WAY. THESE ARE PEOPLE I KNOW BY NAME IN YOUR DEALERESHIP, BUT THERE ARE OTHERS I HAVE HAD BRIEF CONVERSATIONS AND EVERYONE HAS BEEN FRIENDLY. YOUR COMPANY IS ONLY AS GOOD AS YOUR PEOPLE AND SERVICE. YOU CERTAINLY HAVE THEM COVERED. IN CLOSING,I HAVE SPENT SEVERAL THOUSAND $DOLLARS WITH YOUR DEALERSHIP AND IT HAS BEEN BECAUSE OF THE PEOPLE MENTIONED AND THE QUALITY OF WORKED PERFORMED.------PLEASE LET THEM KNOW AND KEEP UP THE GOOD WORK. HERSHEAL MCDONALD

barb2272

27 de jul. de 2011

I had the most wonderful experience than I have ever had at a dealership. I have bought plenty of vehicles to consider being a judge. Michelle was my sales person and was very attentive to my needs in a vehicle. She worked very hard to make it less painful (as making a car purchase can be). Michelle was also very efficient, meaning she helped get things done in a speedy manner. Kris was my finance officer & did not waste time either & was very considerate & helpful. I was in and out of there in just a couple of hours. Whereas, I have spent a FULL day at other dealerships and would still have to go back for something. I recommend Lakeland Ford (Lakeland Auto Mall) to any and everyone. They're the best!!!

bartowham

24 de jul. de 2011

This was the best car buying experience we've had in a very long time. We were greeted promptly, we explained what we wanted (Michelle listened) and had a deal in 90 minutes. The car we drove exceeded our expectaions and we feel we received a fair trade-in value for our old car. The buying experience was not the typical back and forth to the back room to discuss it with the manager. We negotiated several times and agreed on a price. The staff were all friendly. I would highly recommend dealing with Michelle at Lakeland Ford.

rosann43

18 de jul. de 2011

Great, Fast Experience. Aubrey was a pro who followed up and actually scheduled my first oil change. I have bought over 20 cars and Lakeland Automall gets my thumbs up.

AnnaCoole

2 de may. de 2011

Great customer service. Will is the best salesman we've ever dealth with. He listens to your needs and works very hard to create the perfect match with what you want and can afford. Denver is a great customer servie Manager, and if you have any concerns about ANYTHING, he is the one to go to. Both Will and Denver went the extra mile and exceeded our expectations!

anickelton

11 de ene. de 2010

Greg was not pushy at all and fun to work with. He helped me find a good fitting car for me. We did a long walk around the lot and checked out the inventory and different options certain models provided. In the end I was very happy with my choice of selection and have been still!

BuZZiLLa

9 de dic. de 2009

The people (Mr. Grove)in the parts department seem friendly enough. I purchased a pre-owned (nice way of saying: "USED") Isuzu SUV a little over two years ago from another local dealer. The vehicle was in perfect condition when I bought it but in very good condition none-the-less.I'm the type of person who follows "the manufacturer's" recommendation(s) as to the service and upkeep of the product, in this case a motor vehicle.Typical of most automobiles purchased second or third hand is existing issue(s), and most reasonable people expect to have some parts in need of repair or replacement.I expected to find problems as I got to know the vehicle and I did. Nothing I couldn't take care of myself with my own tools and a subscription to www.alldata.com.However, even though I am no stranger to getting greasy, I know which tasks I am comfortable with and those I am not. Replacing the water pump and timing belt components went off without a hitch. Here is my gripe with Lakeland AutoMall:(1) Parts Stocked = Nothing so far(2) Parts Pricing = Outragously high (one little light bulb for the instrument cluster at $ 7.89 each, I needed 5), the water pump I picked up from a local "import parts" store because the dealer price was 6.547 times higher for the same "Aisin" pump, Dealer stocked (see number 1), Other source in stock, (Y). (3) Parts, Dealer Only = Parts that are a DEALER ONLY ITEM are not only not stocked but must be ordered from some place on the other side of the planet. Getting parts takes a while!(4) SERVICE DEPARTMENT = Remember the mention of task(s) not comfortable with? I guess Lakeland AutoMall's Service Department is uncomfortable with performing a manfacturer recommended maintenance proceedure beyond most owner's ability.Isuzu recommends engine valve service (adjustments to clearances and lash) at 60,000 miles. I was able to contact the original owner and of course no such maintenance had been performed. I took the vehicle to Lakeland AutoMall to have an Isuzu certified mechanic handle this particular job, as I do not feel at home with setting valve tolerances.On arrival I spoke with a young lady in the service writer's booth who asked an older gentleman in the room: "We don't do valve maintenance do we?" and "Nope, they don't need it unless there's something wrong with 'em."I explained what I had read from Isuzu and was nicely advised to find a "small shop that does stuff like that."Thanks folks! Nothing like customer service.

BEN44

18 de jul. de 2009

I bought my Sonata from Lakeland Auto Mall a few years ago. This Sonata was the 1st new car I've ever owned that I NEVER had to return to the dealer for any adjustments or warranty repairs! So, I fell in love with Hyundai products! However, when I decided I wanted a Genesis coupe my bad feelings resurfaced and I went to every Hyundai dealer in Central Florida...other then this dealer very close to me. The salesman, Paul, played so many games...years later, I'm still bitter. This is a shame 'cause my mom bought a Sonata from a different salesman, Travis, who was straight forward and honest. She will not go back there either 'cause an HONEST employee she had befriended whispered to her on her last visit that she did not need the things done to her car that the service manager was trying to get her to come back for...before a "break down on a lonely road". Well, she did return once to take the HONEST employee some home made cookies! My recent gripe with Lakeland Auto Mall is that, in my opinion, there website was full of LIES! When I was trying to locate the perfect Genesis coupe I used the Hyundai site to search the inventory of dealers in central FL. They had listed EVERY COLOR, EVERY MODEL, etc. that's possible for a dealer to sell as in their inventory! I believe...no...I KNOW this dealership speaks with forked tongue!