loyal ruth

24 de may. de 2016

I've been buying new nissans and having them serviced at Lancaster Nissan since 1991 and they the BEST. Their prices can not be beat and the service is terrific. Everyone is very kind and friendly, They treat me like family, You wont go wrong doing business with them.

switchback

20 de may. de 2016

I would like to thank Lee Greenawalt with his knowledge of the Nissan products. His assistance, in my choice of purchasing the Nissan Rouge, was very helpful. Again - thanks Lee. Raul Rosario, Finance Manager, made the purchasing process seamless. He was very helpful in assisting us through all of the paperwork involved. Once again, I would like to thank the staff at Lancaster Nissan for a great car-buying experience. Sincerely,Paul J. Flowers

HappyBaseballMom

20 de may. de 2016

This dealership is amazing. The facility is always spotless, the staff is courteous and very knowledgable. I've never been talked down to or been told one thing and another was done to my car. I recently had body work done to my 2014 Nissan Altima and the end results were amazing! The amount of work that needed done was a lot, and the price I paid far exceeded my expectations! The price was beyond fair and they kept me very informed and updated on when my car would be ready. When I went to pick up my car, they had washed it and vacuumed it and it looked as beautiful as it did the day I drive it off the lot brand new! I am so happy! Way to go Lancaster Nissan!

Bob and Shirley

19 de may. de 2016

Nick diaz did a great job in all phases of buying our pathfinder; test drive, explaining features and options, and getting us the best deal. No pressure and very nice.

HappyBaseballMom

19 de may. de 2016

Lancaster Nissan has the best customer service. The service department is up-to-date and very clean. The staff is very knowledgeable, honest, and kind. I recently had auto body work done to my car. The price I paid for the amount of work that was done far exceeded my expectations! The staff kept me informed when my car would be finished. When I came to pick up my car to my surprise it was washed vacuumed and cleaned out! It looked as brand-new as the day I bought it two years ago! Thank you Lancaster Nissan! Your staff is the best and I will definitely be back!

Happyone

16 de may. de 2016

I just want to let folks know I had a great experience with this dealership, they did everything they could to make us feel comfortable with them, took so much time to explain different deals on cars then explain everything we need to know about the car. They were just great to deal with.There dealership was so spotless, offered us coffee and even lunch! Wow, our salesman was Daryl Stoll, wonderful salesman to work with. Totally enjoyed our experience there. Jane Way

makers59

13 de may. de 2016

We went in to look at the Rogue's in 2012 when they were running an incentive on leasing! Have to say wasn't thrilled with the 2012 Rogue once we leased it but our experience with Jason Vozzella was amazing! He was not pushy or arrogant(like some salesmen are) He was very accommodating. We went in there knowing how much we could afford a month. We passed that on to Jason and he really worked with us. We walked out of there with a new Rogue in our monthly range. We've never leased before and he explained everything wonderfully. Since we were nor really thrilled with the 2012 Rogue we went back in earlier than our lease was up and we looked at the 2015 Rogue. Fell in love. The only thing was the monthly cost went up pretty good so we weren't sure. Jason again went to bat for us and got our monthly payment only 8 dollars above the precious 3 years. He really takes into consideration what a middle class family can afford. That means a lot!! 2015 Rogue is amazing! They've definitely worked out all the kinks from the 2012 Rogue. We then sent our son in and he got a great deal on a Sentra and a college graduation insentive! Also a great monthly payment for someone just getting out of college! Jason V is the best! Besides, He's a Philadelphia Eagles fan...How can you possibly go wrong??? Thank you Jason. We'll see you again in about 2 years. :-)

pr82351

7 de may. de 2016

I was nearing the end of the lease on the first car I ever leased. I didn't know what to expect when I returned it. I did not lease this car from Lancaster Nissan. I talked with the dealer I leased it from and they made me an offer on a new lease vehicle. I thought the price was on the high side. So I filled out a request for quote to Lancaster Nissan. The next day I recieved a return e-mail from Jason Vozzella. I called him on the phone and told him what I was looking to do he put some prices together that sounded to good to be true. We set up an appointment for me to stop and take a test drive, the car was great, Jason was a great person to do business with and the prices he quoted were true. He made my first lease return experience easy!

Jwnegron

5 de may. de 2016

My wife and I had one thing in mind when we stopped in at Nissan. Buy a Nissan Rogue. One vehicle. Yet, we left Nissan without a Rogue but with 2 vehicles. I attribute that to Jason's foresight. He asked the personal questions about our lives before "selling" us what we were fixated on buying. He understood that my career required me to spend a lot of time on the road which is why I purchased an Altima and we traded in our Audi not for an SUV (Rogue) like we were set on, but the Nissan Quest minivan. He understood our family was growing and we'd outgrow the Rogue. We currently have 4 children and the Quest was the best investment we made. I strongly recommend Jason Vozzella for any vehicle in your future.

Reshy10

5 de may. de 2016

Jason made the entire car buying process from start to finish as easy and stress free as possible. I had leased all of my cars up until this most recent time and Jason was absolutely so cool and pressure free to work with! I highly recommend Lancaster Nissan and especially asking for Jason!

Tara O.

4 de may. de 2016

We had a great experience at Nissan car shopping, not just for 1 but 2 vehicles. JV was extremely friendly and patient with us as we tried to decide what would work for us with our price range. He helped us understand more about how leasing cars worked and we chose to go that route with one of our vehicles which worked out really well and helped keep the payments down. Also, the free car washes with owning a Nissan is a nice perk as well!

Cheffeni19

4 de may. de 2016

The whole experience was just wonderful. From the first time I meant Jason down to finally closing the deal everyone was very helpful and understanding. I had finally picked out the vehicle I wanted, but it was a bit out of my price range, Jason went back and fourth with management to get me the price that I wanted. I ended up leaving the dealership not purchasing the vehicle I wanted. The very next day Jason called and said you got it. I felt like Jason really cared about the whole experience I was getting and only wanted the best deal for me. Thanks Jason for the best car buying experience I have ever had and being a salesperson that wasn't trying to get the best deal for your pay check!

Dadthatcares0313

4 de may. de 2016

Shopping for a big, financial, decision such as a vehicle is never easy. With the amount of information, options, features to comb through it can get overwhelming. I tend to investigate and educate myself as much as possible before making a decision. Sure, knowledge is power, but am I making the right decision? Just because I studied up on a vehicles' specs, doesn't make an expert. This is where Nic Diaz comes in, his level of expertise really played a great deal in my decision making. Nic made sure he understood what my concerns were and really made me feel as though his recommendations were in my best interest, not his. Not once did he make feel pressured or intimidated. My biggest concerns revolved around the safety of my family and that whatever model, color, or year I drove away with, I could rest assure that I'd be safe. That my family would be safe. Nic himself expressed that he has a family of his own and that he understood where I was coming from. I recommend Nic Diaz, if you are someone that is looking for more than just a transaction and instead are looking for a relationship, someone you can rely on before, during and after purchasing the car. It's an investment that hopefully lasts for many years, and I look forward to coming back to Nic whenever I have any questions about my current and any future vehicles. Because I know, Nic Diaz, is more than just a salesman, he's someone I am able to trust.

Nenagirl

3 de may. de 2016

We have bought a few cars from Jason, who is very honest and helpful. Not to mention he goes above and beyond for his customers. Let me add I have never felt pressered ever. If I called with an issue or question he was right on it to get it taken care of. I can't say enough of good things. To add we have developed a friendship as well. I have sent several people to him who have been very pleased. The rest of the new car sales gang who we have come in contact with are also great.

Stephania K

3 de may. de 2016

I was very pleased with the experience I had at Lancaster Nissan! Nick Diaz was fantastic to work with and was able to answer all of my questions as well as get me the best deal possible. 6 months later, I love my new rogue and would recommend Lancaster Nissan to anyone!

ag2911

2 de may. de 2016

My husband and I both leased brand new Nissans on black Friday this year (2016) with Jason Vozella and we couldn't have been happier with our experience! He made it very easy and enjoyable. We love our Sentra and Rogue :)! Great job Jason! Aaron and Amanda Griffith

Sking

2 de may. de 2016

This is the 4th car we have purchased from Lancaster Nissan and once again could not be happier with our experience. We have received excellent customer service in all areas from sales to arranging financing to the service department. Lancaster Nissan will continue to be our dealer of choice.

Doduong11

2 de may. de 2016

I have had one of the best customer service experience ever with Nick Diaz, he had help me with the purchasing of my fabulous family van. Nick knows his cars and how to help you choose the right car for you. It's been a bless to know Nick when I was in need of a new car. Thanks again Nick best of luck to you and Nissan.

Monica Patton

2 de may. de 2016

I can't say enough for Lancaster Nissan! It's been my dream for years to own a Murano. JV made the process so easy! He found me the exact car I wanted and the price I wanted to pay! Everyone is so helpful there and if I need anything after the purchase I know JV is there to assist! Thanks guys!!!

Bigb72

2 de may. de 2016

Have nothing to complain about service price and of course JV did everything right made purchasing a car a breeze I've told all my friends give Lancaster nissan a shot!!!!!!!

Krn11501

2 de may. de 2016

Lancaster Nissan is by far the best dealership I have been to that exceeded all my expectations. I traded in my Nissan Altima for a 2015 Nissan Rogue with the help of JV and couldn't have asked for a better salesmen! I continue to use their service center for all my inspections/oil changes/etc and I have had all great experiences!

rodney

2 de may. de 2016

No hassle no pressure buying experience.Love the Frontier.Jason was a no hassle no pressure salesman and he went over all the workings of the truck before I left.Definitely will go back!

MBH

2 de may. de 2016

JV makes the "dreaded" car buying experience easy and enjoyable. No pressure sales and the service department has been accommodating and always keeps you informed. I love my Altima!

Efrain Sepulveda-Santana

1 de may. de 2016

This is my 3 car from this dealer they always help and treat you like family. I'm very happy with my lease purchase I recommend this place .

Love our Nissans

1 de may. de 2016

Jason Vozella makes the car buying experience easy . We have bought 3 cars through him At Lancaster Nissan. When we are thinking of trading up ,we call him and he does whatever it takes to make it work . We think it is great the way he does whatever he can to stay in our budget .When you leave , he considers you a friend and is just as attentive with any after the sale concerns as he was with the initial sale . Thanks for the great service !

Mr.Mike

1 de may. de 2016

Well I came in looking for a car because I had a problem and many problems with my old one. Jason Vozzella approached me and showed me some cars and I was really drawn to a 6 speed sentra. It felt perfect but I didn't know if I could afford it. Jason was extremely personable, and we had conversations about what my needs for a vehicle are. My point is, Jason was not a car salesman; Jason was a man that tried to relate to me and was passionate with finding me the best and affordable deal. I felt like he was really trying to help me rather than sell a vehicle. Lancaster Nissan hands down is the best

AGlessner124

1 de may. de 2016

I am currently on my third Nissan Altima. I bought my first one in 2008 and have leased my last two. Jason Vozella has been my sales guy for the past two Nissan's I have leased. He is awesome at what he does and explains everything!! Even when I get an oil change I stop in to see him and say hi. You can tell he loves what he does!! I will be shortly coming up on the end of my lease and cannot wait to see what Jason has in store for me next! The service department is wonderful as well! I high recommend Lancaster Nissan and awesome car salesman Jason Vozella!!

AltimaG15

1 de may. de 2016

Went from previously leasing 2 Nissans to now owning one..Nick was great! He helped me with the process and gave me such a great deal. Loving my 2015 Altima!

Sokkheng

1 de may. de 2016

Nice people with professional attitude, would definitely recommend to friends and family. I live in the area and heard a lot of good things from friends that this dealership does good work for customer service and sales.

Happyrogue

1 de may. de 2016

Very pleased with service and help we received while purchasing our new car and the ease of everything was amazing!!! Will definitely be back to see Jason V for our next vehicle!!

Smabie

1 de may. de 2016

I stopped in to take a look at some cars and drive out with a beautiful brand new Rouge. The expiriance was friendly, easy and quite painless. I highly recommend Jason, he's not pushy and very knowledgable. Extremely friendly staff.

maag2236

1 de may. de 2016

Jason made the experience of buying my first new car asall by myself so easy! I love my Rogue and I love the customer service Jason and the Nissan staff continue to provide two years later!

Teresa Madonna

1 de may. de 2016

I wanted a new car, but really didn't want to deal with " hassle buying" I saw the car I wanted at Lancaster Nissan on Sunday, went in afew.days later and said this is what I want to spend and JV made it happen. With my trade(s)- in value I was even able to get the top model, I love my 2015 Juke. I get a lot of compliments on it.

Delly

30 de abr. de 2016

Purchased my 2015 Nissan Altman from Jason in May 2014. He is very professional and courteous. He followed up with us to see how things were going and made sure that we were happy. If you're ever looking a buying another car go visit JV. He will take good care of you.

Ashley01

30 de abr. de 2016

Walked in for an oil change in April 2015 walked out with a brand new 2014 Nissan Maxima! Jason Vozzella really took care of me, very professional and explained everything! Took the time to sit and make sure I was getting the best deal and everything I wanted in a new car. Love my car and love the service I received at Lancaster Nissan! I would highly recommend Jason and this dealership to my family and friends.

AMR

30 de abr. de 2016

Jason was professional and not pushy. We bought a new car from him. Afterwards, both of my children had positive experiences working with Jason V.

Allison14

30 de abr. de 2016

I got my first car a year ago and went to Lancaster Nissan. Jason sold me that car and had incredible customer service! Very genuine! I unfortunately had to get a new car a year later and again went to Jason. He works with how much I can afford, what kind of car I want and is overall a great salesman! I would definitely go to him again! Also every time I go for service, the service employees are always very nice and professional. Speedy too!

HappyTeacher

30 de abr. de 2016

I purchased my Nissan Altima in October of 2015. J.V. was my salesman. There was no pressure, he was knowledgable and made the whole experience fun and worthwhile. Since my purchase I have gone to the service center at Nissan for my free oil changes and for an inspection. The service there is 5 Star!!! So kind, helpful, and thorough. I had a nail in my tire (and didn't even realize it). They caught it, fixed it, and I was on my way to driving safely again. Kudos to the entire team at Lancaster Nissan!!

Jon

30 de abr. de 2016

Jason V. was great to deal with and will stand by you throughout the ownership of your vehicle. And when problems arise please deal with Nick in service. He truly has the customer satisfaction as his #1 priority.Only negative, as with any dealership service department, their prices on non-Nissan parts are higher than normal. One example is tires.Overall, great place to buy a quality vehicle!

mandywarfel

30 de abr. de 2016

Great salesperson. He is honest and willing to work with you. He listens to what your needs are and his feedback is based on just that. I would recommend him to anyone looking to buy a Nissan!

kevdogg153

30 de abr. de 2016

Jason Vozella is excellent, really worked with me and I really feel he got me the best deal possible. Looking forward to working with him again in the future.

Lexi's Mom

30 de abr. de 2016

We have gotten 2 new Sentra's from JV. He is professional, courteous goes the extra mile in every possible way, he has dealt with insurance companies for me he has made oil change appointments for me he really goes above and beyond in Customer Service. When My car was totally demolished had me in a new Sentra in less than a week $0 down, 0% financing and my payment was $8 more a month. I cannot say enough good about him.

Mandygroff12

30 de abr. de 2016

We entered into a lease in January with JV. He rocks. We always dread going car shopping... But this was seriously the best experience we've ever had. You know how you always have to budget a whole weekend to get a new car elsewhere? NOT SO HERE! We were in and out within a few hours with a gorgeous brand new car and a super reasonable monthly payment. We got exactly what we wanted and didn't have to break the bank or waste hours upon hours of our lives.

Joe Klep

30 de abr. de 2016

I have never dealt with Lancaster Nissan in the past, but I certainly will be back. My last purchase at Lancaster Nissan was the easiest one yet. I would highly recommend JV if you are in the market for a new Nissan. Thank you for your time and professionalism JV, you sure are good at what you do.

Chris Heisey

30 de abr. de 2016

We worked with Jason V on the lease of a Nissan Vogue. Jason was great to work with and communicated with us very well, even exceeding our expectations. We were very fortunate to have Jason as our Salesman for this purchase.

Linda Zohner

30 de abr. de 2016

I purchased my 2016 Nissan Rogue in January. I had been dealing with a dealership in Lebanon and was not pleased at all with the offer they gave me and when I didn't take the offer I was harassed for four days. I then went to Lancaster Nissan ,sat down with with Jason Vozzella (who was very pleasant and great to work with) and that same afternoon went home with my new Nissan. I would highly recommend Lancaster Nissan.

MD

30 de abr. de 2016

JV is the best! Super honest & down to earth. Being a younger customer, he gave me fatherly advice as well as professional advice on what cars I should be looking into to!

kulrich

30 de abr. de 2016

I have never bought a car from a dealership, this was my first experience. JV was beyond helpful and answered any questions I had. he's personable and worked hard to make sure I got a car that I liked. I highly recommend him to anyone who is looking to buy a car!

Hilda Wright

30 de abr. de 2016

I have gotten 3 vehicles from them and i can honestly say they have been one of the best dealers ive works with from my sales person Nick Diaz to the Finance department have been awsome and the autopart area as well so far i have brang 3 family memebers total and they absolutely love the customer service that Nick has provided

V_Reviewer

30 de abr. de 2016

This was my first experience purchasing from this dealer, I had a great experience! I got a used vehicle one day (but saw a new one that I fell in love with) and came back the very next day to get it! The staff did everything they could to be sure I drove off the lot in my new Nissan Juke! (& I did!) everyone was nice and very helpful! (Even AFTER my purchases when I had questions) definitely recommended!!!

Bought2altimasatonce

30 de abr. de 2016

My family has purchased nine vehicles from Lancaster Nissan if that isn't proof of our good experiences, I can't imagine what would be! We send our friends to this dealership whenever we can. From the initial meetings with the sales staff to scheduled services, we have had nothing other than outstanding service. Thank you Lancaster Nissan!

1bread

30 de abr. de 2016

Did great job I came back 2weeks later when I decided to trade 2nd car in. Came back talked to Nick an he put me in a pathfinder

Ashley

30 de abr. de 2016

To be perfectly honest, dropping 10s of thousands of dollars is going to be a scary or intimidating experience. With the staff at Lancaster Nissan, they really welcome you. They will try to find the right car for you, but also keep it in your budget while meeting all your needs. I was a first time car buyer and Jason was my dealer. He walked me thru each step. It didn't feel forced and he was able to answer all my question (and there were a lot of them). I would recommend him as well as any one from this dealership when looking for a vehicle.

cam504

29 de abr. de 2016

I purchased a 2014 Versa Note from Jason V. back in September 2013. It has been a very reliable car and I enjoy driving it. Recently I took it on a long road trip to Florida. I was very pleased on how the car performed. Great gas mileage too! My friend even commented how great my car drives. I am grateful to Jason and the guys in the service dept for accommodating me in setting up appointments and making sure everything is to my satisfaction. Go see JV if you're looking for a new vehicle. He's terrific! A big thanks to you guys. I love my Note!

Tomcat17

13 de abr. de 2016

Stay away from here for service on your Nissan. I had a tire pressure sensor replaced that took slightly less than 1 hour. I was charged $181.95 for labor and $110.50 for the sensor. When I asked the hourly rate I was told it is $101.00 per hour. When I questioned the labor charge, I was told it is pro rated and that is what they charge for that particular job "If it takes 1/2 hour or 3 hours to complete". This comment was from the service manager, who by the way lacks the skills of dealing with customers. I recently talked with a friend that had the same work done a another Nissan dealer for more than $100.00. The sensor was $68.00 and 1/2 hour labor was $35.00. When I brought this to the service manager, our discussion ended. CUSTOMER BEWARE!

Lori W

29 de oct. de 2015

Very, very shady practices at this place! We purchased a $32,000. vehicle that we later learned was damaged underneath to the tune of $2,000. for repair. The sales manager admitted they knew about the damage but didn't fix it and didn't disclose that information to us. They did not adjust the price of the vehicle to reflect the repairs that would be needed, we paid top dollar! They did offer to "negotiate" to have it fixed, but we would have to get at least one more estimate and be without a car during the time the repairs were being done. When I asked for rental reimbursement, the sales manager informed me that he couldn't promise that ...as "the repair may take some time and a rental could get expensive!" Yah, Mr. Manager, I know.

Peter Gantz

16 de oct. de 2015

Started looking for a used car. Our salesmen Rod did a great job trying to find one but after an exhaustive search recommended a new vehicle. Fortunately there were great incentives and rates and we bought it! I've already referred two of my family members to purchase a vehicle!

Joe K

16 de oct. de 2015

I had the pleasure of working with Jason Vozzella at Lancaster Nissan about 5 months ago. Jason was professional and easy to work with. I left the dealership with my new vehicle feeling confident that I was taken care of and will be taken care of again in the future. I would highly recommend my friends and family to see Jason when they are ready for their next car. Thank you Jason for making me feel like part of the Nissan family

Allen

7 de oct. de 2015

Bought a used car last year. Had some issues, Lancaster nissan authorized my local dealer to perform repairs and covered the bill. They also paid for my towing. Thanks LAncaster Nissan!!!!

Searching for a Cube

18 de sep. de 2015

I had done research on the car that I wanted, it was a used car. Called to inquire about a car that was advertised on the website with no price. I questioned the price because it was grossly overpriced compared to what I had received from other dealerships. Instead of addressing the price, the salesman proceeds to talk about the trade. After my questioning, he hung up. I had the intention of buying this car cash. I would not even consider them for further business. Maybe it was the young man who handled the call. But they lost my business although I am in the local community.

Zach

8 de may. de 2015

Went to Lancaster Nissan last Saturday(5/2/15) and was interested in a certified pre owned Nissan Rogue. I made it very clear several times to the salesman that I was only at the shopping around stage and not quite ready to buy yet. When we went to his office to discuss pricing and payments he asked if he could get the monthly payment I was looking for would I be interested in walking away with this vehicle. I told him once more that I still intended to visit other dealers to see what else was out there, you know be a smart consumer. He then told us that he would not be "bidding" for my business and told me and my wife that he wasn't going to give us any figures. Unhappy with their services I got in contact with Nissan USA and shared my displeasure with Lancaster Nissan, nissan then got in contact with another local Nissan dealership and I will be going there tomorrow. Lancaster Nissan must be doing very well because they had no interest in doing business with me just because I wanted to see what else was out there.

Jane and Mike

3 de abr. de 2015

Our salesman Jason Dixon and our finance manager Raul Rosario went above and beyond to make us happy with our car buying experience On March 31, 2015. From the test drive to the purchase of the car, Jason was extremely knowledgeable and professional. He was not pushy and gave us a great deal on our new Murano. We will definitely highly recommend him to others.

Aust17552

30 de mar. de 2015

i always get good service here, am treated right, and will keep coming back

Mark and Bonnie

30 de mar. de 2015

Treat you like family here, we bought our car here, and like the sales guy, don't remember his map name, Rob or Rod, service for general maintainence has been fast and done well, will be buying our next car here,

Like my Nissan Titan

30 de mar. de 2015

M wife and I have bought several vehicles here, always pleased with the dealer, good place to do business, both when buying and when servicing, they always seem to want to help you into the right vehicle, ask the right questions this time of my lifestyle, which gave me some opinions I didn't think about,

Satisfied car buyer

30 de mar. de 2015

Friendly as soon as you walk in the door, found the car I wanted, at a very good price, the paperwork was quick, car was clean and serviced, would recommend Lancaster Nissan, great all around dealership, they listen to your needs, and help their customers.

catsma

25 de mar. de 2015

good place all around, always treat me like a valued customer. I will keep coming in here for my next car and for service. It's just a comfortable place .

MArk J

25 de mar. de 2015

my daughter needed a car for college, i was looking for a reliable car that was safe and would get her to college, we found it here, it was serviced, i paid a price that my wife and i thought was fair, and got a car that my daughter actually likes. they make you feel comfortable here.

mike

25 de mar. de 2015

I like doing business with Lancaster Nisaan, Rod is very knowledgable, and has helped me and my family buy several vehicles, great service too

LyNeMo

19 de mar. de 2015

The service staff and facilities are wonderful. They have many wonderful amenities and a nice relaxing waiting area. All service staff is very knowledgeable and helpful. car buying experience was great as well. We will definitely be coming back.

cindy

18 de mar. de 2015

I received a recall letter for my car. I stopped in at Lancaster Nissan to find out what I needed to do. They told me it was to replace something with my air bags. They were able to do the repair on the spot. They took me to the mall in their shuttle and about an hour later they called and said they were done. They picked me up and I was on my way. They did all of this with no appointment. Everyone was very friendly. I would recommend them to any one

bushy in mt joy

17 de mar. de 2015

very good service department, very please with how they treated me and the service that was done, it was done quickly and the bill was explained, to what was worked on and the bill breakdown

max driver

16 de mar. de 2015

came in for some basic repair, oil change and wiper blades, and a light bulb out, Caleib was a good guy at the counter, explained what needed to be done to the car, and suggested a few things i didnt know, which i will be getting done when i bring it in for inspection next month, i dont know everyhting that needs to be done to my car, but they do have me and my car in the best interest of keeping it serviced and informing me what needs done, so i can plan accordingly.

nicum1

28 de feb. de 2015

Only thing they are good at is coming up with different ideas to charge customers. Very unprofessional, no matter how polite you try to be they just don't care. They come across as very gentle and nice, but take advantage of your emegency situation. I would stay away from their servicr department at all cost.

Gail a

7 de feb. de 2015

I told Vince what my issue was and he got us an appt for Saturday even though they were busy. My husband took the car first thing in the morning to the service center and they worked on it . My husband is extremely pleased with everything they did on the car.I referred my daughter to Vince and she bought a Versa from him. We will definitely refer others to your company. We will be buying another Nissan in the near future and will only buy from you! Continue the great work and service .

rodney griffin

6 de feb. de 2015

bought a lot of cars from these guys and will continue to do so because they keep offering me and my family great deals.

KALIJEGA

6 de ene. de 2015

WORST DECISION I TOOK IN MY LIFE, CAR IS A LEMON HAD TO GET NEW BATTERY AFTER ONLY 5 MONTHS OF PURCHASE, SOMETHING AS SIMPLE AS WINDSHIELD WIPERS NEEDED TO CHANGE AFTER TWO WEEKS, AND SOMETHING AS MAYOR AS A BURNT CLUTCH WHICH WAS NO COVERED WITH THE EXTRA WARRANTY I PURCHASED, FELT PRESSURED TO BY THE CAR GAVE MONEY DOWN AND HAD TO PICK UP CAR THE NEXT DAY, CHANGED MY MIND AND WANTED MONEY BACK BEFORE SIGNING PAPERS WAS TOLD THAT I COULD NOT DO THAT THAT IT WAS A DONE DEAL.. I WOULD NOT RECOMMEND THIS PLACE TO MY WORST ENEMY AND I PREVIOUSLY BOUGHT A CAR FOR MY DAUGHTER SO IT IS NOT LIKE I WAS A NEW CUSTOMER THE EXPERIENCE WITH THE SERVICE CENTER WHEN CAR BROKE DOWN WAS TRAUMATIC AND STRESSFUL THEY TOLD ME IF I DID NOT AGREE TO GO SOME WHERE ELSE!!! I MEAN 5 MONTHS ONLY OF PURCHASE, BOUGHT EXTRA WARRANTY PHONE CUSTOMER SERVICE PERSON HORRIBLE, SALES MANAGER PROMISED TO ADVOCATE ON THE PRICE TO REPAIR THE CAR AND HE WENT ON VACATION THE NEXT DAY!! WHEN HE HAD TOLD US TO CALL HIM THAT DAY!!! I FEEL CHEATED, TREATED LIKE ALL THEY CARED WAS TO GET RID OF THE CAR!!!! WORST TRANSACTION EVER IN MY LIFE WAS NEVER TREATED SO DEPLORABLE AND FELT I WAS TREATED UNFAIRLY AND DUPED!! THEY GIVE YOU THE RUN AROUND AFTER YOU BUY WE DON'T CARE ABOUT YOU SHOULD BE THEIR SLOGAN!!! THIS PLACE SHOULD BE SERIOUSLY INVESTIGATED BY A CUSTOMER ADVOCATE AGENCY... PLS DO WILL SHOW ALL RECEIPTS OF REPAIR AFTER ONLY 5 MNTHS, NEW BATTERY, MAYOR REPAIR CLUTCH! EVEN THE WINDSHIELD WIPERS HAD TO BE CHANGED AFTER TWO WEEKS!!! THE WAY THEY TREAT YOU WHEN YOU NEED SERVICE IS HORRIBLE!!! I CAN'T GET OVER THAT!!! IS TO HAVE PTSD... AND I AM NOT EXAGGERATING, TOTAL LOSS PURCHASE.. CHEATERS..!!!

duffy

25 de sep. de 2014

great at keeping up with emails. Lots of used cars to choose from. Friendly sales personal. Willing to help with questions, etc. Great atmosphere in show room.

kristen.houtz

10 de jul. de 2014

I have never had a worse experience buying a car than I did on the used lot at Lancaster Nissan. I got nudged into buying a vehicle I was unsure of (my fault, I should have left instead of buying.) They offered me an insane amount of money for my trade, which was not worth anywhere near what they were offering. When I questioned the reason they would give me so much money for such a junker car, I was told, "I've got a buyer, don't worry about it!" After 2 weeks of driving the purchased vehicle, I was extremely disappointed. I called the salesman back and explained my concerns. The car was rattling all over, being blown all over the road by the wind, not even coming close to the suggested gas mileage, and I was uncomfortable in the vehicle. After a week of "working with me" and "trying to help me out," I realized what was going on. The car I bought wasn't worth anything. It was over-priced by $8,000 on the lot (hence the reason for the huge amount of trade in value I received for my junker vehicle.) All of the available options on the lot that I was offered "for the same price" we're not the same price! They were twice as much money. They kept fudging numbers and trying to go back on what they said, we finally returned the vehicle and we were told we would get back the amount we owed on the loan, plus cash back for the warranty we had purchased. What about the first car I traded in??? I completely lost that. Then they tried to go back on the deal of taking the car back and repaying us for the warranty. The sales person also suggested that I "borrow money from my daddy" and "don't tell my husband" so I could get into the overpriced vehicle that was on their lot. Are you kidding me??? Disgusting. Don't go. They also tried to make us wait 6-8 weeks for the money back from the warranty. Via phone, we were told "come in tonight or tomorrow for the check." When we went in the next day, we were told to wait 6-8 weeks. Ridiculous. I will be writing the Better Business Bureau also. What a poor way to conduct business,

DaveK

9 de jun. de 2014

This is a great place to buy a car or truck! The staff were very knowledgeable and were able to answer all of our questions and put us at ease. It was one of the smoothest auto purchases I have ever made. I will be back when I need another auto.

Jonathan Wayne

30 de may. de 2014

Just a quick shout out to a few people we dealt with when buying our pre owned car,Rod (our sales person) Brandon ( guy who did the paperwork) and Jared (sales manager?) All three went above and beyond to sell us our Armada. Their attention to detail and customer service was A++!!!

Local citizen

6 de may. de 2014

We saw a vehicle which I really liked and made an appointment for 4:00 PM on a Saturday afternoon. We arrived and the salesman showed us the vehicle in the rain. Sorry Kevin for that. I asked for the bottom line on the vehicle and he drew up the paperwork and then asked if there was anything else he could do to get our business. He was giving us suggestions of asking for a big trade-in, etc. but assured us that it would not help. So, over the weekend we talked it over and Monday morning Kevin called to see what we were thinking by now. I was unable to take the first call and called him back within the hour. I then proceeded to tell Kevin that he may not be able to do the deal that I was thinking of but would ask anyway. He stammered a bit and said I was miles away from what he could do. He said: "Seriously, dude, you are being totally unrealistic"... and click, he hung up on me, his customer. I could not believe it. He did not even extend the courtesy of trying to negotiate or tell me what his absolute bottom line was. He doesn't deserve my business or the business of any honest hard working individual. I am sorry, but I will be going elsewhere to shop as I would not feel comfortable buying from him or the dealership, after being treated with such disrespect. Please do yourself a favor and stay away from this Dealership!!

Electro73

5 de may. de 2014

Salesman Kevin hung up on a phone conversation of telling him what I would be willing to pay. "Seriously, dude, you are being unrealistic", click....

Lititzsportsfan

6 de abr. de 2014

Walked in, asked about a vehicle, they showed it to me, I asked for their bottom line, they told me they weren't ready to negotiate. No problem. Neither was I. I wanted a bottom line price. I don't negotiate. I have a price in mind. I cannot stand the car negotiation process. Went somewhere else, where "they get it."

Msojunior

30 de mar. de 2014

I've worked with this dealership in the past and even then wasn't impressed but after my last visit there I called it quits with this dealership and went to apple Nissan which rocked at they're service and deals! I even told our sales associate in a polite way that we went somewhere else to which I received a rude, unprofessional response and I've considered contacting the owner because of it! I would never send anyone I know here again and that is a large loss for them in my opinion! I always take care if those who take care of me!

Mark R.

9 de dic. de 2013

I've purchased two new vehicles here and my daughter had purchased 2 or 3 vehicles here. Our sales person was Donna Beam on all purchases. She went above and beyond to get us what we wanred. She was very upfront and honest with us. She obviously had to take our situation to a manager. I do not know who the manager was each time, but Donna kept us up to date where the process was. She did not try to sugarcoat anything. However, she was excited for us. She is so friendly and honest!! She is a true gem!! Service: all my services were nothing but exceptional! This department goes out of their way to make sure the customer is satisfied and safe!! They also keep you informed. The staff is very friendly. Kudos to the employees at Lancaster Nissan!!!

chad p

28 de jul. de 2013

i took my girlfriends xterra In for an oil change and the service crew did a wonderful job . while there I went to look at the titans and I talked with donna she was so helpful answering all my questions to make a long story short I bought one and everyone was great I will tell more people to go check out Lancaster Nissan and ask for donna beam thank you .

Disappointed in PS

24 de jul. de 2013

I wrote an email to this dealership regarding a car I'm looking into. I had a question about the transmission "type" as I didn't understand the what the specification was saying. I received absolutely no response. Too bad I'll shop elsewhere.

Susie C

2 de jul. de 2013

This was our first time looking at a new car and also going to this dealership. Our saleman, Daryl, was very knowledgeable. There wasn't a question he didn't answer and we had alot!!! Our experience was unbelieveable. We bought our first new car from them and it was because we loved the SUV, and felt like everyone gave us great customer service. We probably interacted with 3 people and they were all top notched. Loved this place. Thank you for a GREAT experience!!!

chad pannebecker

14 de may. de 2013

sales person donna was great and to her thank you so much and the fellow that helped with the paper work was very good at his job as for Brandon the sales manger he DID NOT impress me at all I found few marks on the car and told him I would like them cleaned off he had one fixed and told me (we don't have the to get in to that and its to costly ) I think for what we just spent you could have found the time maybe there would have been time in the one and a half weeks we waited for the title so to make it ok we got a full tank of gas and an oil change WOW THANKS I will give Lancaster Nissan a second chance when i get a truck next year but Brandon will not be involved in my purchase or there will be no sale hopefully the service dept is as good as donna and not like Brandon i understand that this is a used suv and most car dealer don't care about the people buying used. but my girlfriend and i are still paying for it and i think we will for years to come

BEP

10 de may. de 2013

3rd car from here. Used and new. Had the used car for a long time and has been great. Jason great sales person and very friendly. Work with us to find a vechicle I needed for work and a lot of driving. Bob in service is always outstanding and will go out of his way to do what ever he can.

Anthony

6 de may. de 2013

I went in for a simple oil change and they tried to convince me that I had a whole list of things that need to be repaired on my car. So I decided to go get a second opinion from another mechanic who told me they were crazy! There was and is NOTHING wrong with my car at all. Watch out they're very friendly but will try to rob you. I also noticed sitting in the waiting room that alot of people were having problems with brand new cars they just purchased there. And they would always say "your car seems to be the only one having problems." STAY AWAY FROM THIS PLACE

nlentz

30 de abr. de 2013

Out of all of the dealerships I dealt with during my car search, I found Lancaster Nissan to be the least enjoyable experience. The sales rep that I dealt with was rather friendly, but his sales manager was pushy, rude, and it was apparent that he was simply in it for the sale (I understand that most if not all sales reps only care about the sale, but he made no attempt at hiding it). The vehicle I was considering was extremely overpriced, and they were unwilling negotiate to even a semi-reasonable level. When I ultimately decided not to make a purchase, the sales manager became pushy and clearly irritated, stating we had a verbal agreement by having him "achieve" my desired monthly payment (by underhandedly stretching out the length of the loan, not adjusting the price, mind you) and implying that I was now obligated to make the purchase. If you are looking for a Nissan, either new or used, I HIGHLY recommend driving the 25 miles to Wernersburg and purchasing one from Eisenhauer Nissan. I found a newer vehicle there with a better warranty, fewer miles, more feature, and a higher trim than the one Lancaster Nissan was attempting to coerce me into purchasing. Buying something from Lancaster Nissan would have been a mistake, and I recommend AVOIDING the dealership at all costs....unless you enjoy overpaying for your cars and leaving places with a terrible taste in your mouth.

alrac

29 de dic. de 2012

Great sales team. Poor quality of repair service and terrible customer service by Sales Manager. Regret buying from this dealership. Requested no tags, plates, or decals on the new vehicle. They put on anyway and defaced the front bumper with two holes to hold a vanity plate. PA does not require front plates, so no other reason for this accept free advertisement for them. Unhappy customer who paid for a new car only to be defaced by idiots.

ALF

28 de dic. de 2012

Salesman was excellent. Very helpful and made the buying experience a good one. However,our new car already needs a few repairs, 2 of which have been attempted to be fixed by service and not done to customer satisfaction. Store Manager was rude and disrespectful on the telephone when he was called to see about fixing the problems in a timely manner. Was even told to take my business else where and then said he was done talking and hung up the phone. Again the sales team are great, friendly, and helpful BUT they certainly did not learn from the Store Manager who has no personal relation skills and should not be in the position he is in.

Reggie

25 de ago. de 2012

They are quick to come out and sell you a vehicle that needs lots of repairs and is close to a Lemon. They do not stand by there 3 month 3000 warrantys. They listed that the brakes suspenison steering systems were covered but when I had brake fade with excessive steering pull on the steering wheel due to brake moderately at 50 to45 mph they did not want to replace it. Not a good experience. I would not recommend buying any new nor used vehicles.

Ron Swanson

22 de nov. de 2011

I've been to Lancaster Nissan several times. I'll start off by saying their service department is top-notch. I've had a Maxima, Altima, and Z all worked on by the shop. They're professional and get the job done. Prices are dealership prices, so I went for warranty repairs and things I really couldn't do myself. My experiences with the sales staff have been less than stellar. My first experience was helping my mother shop for a new car. The salesman clearly thought my mother was a push-over. Well, she's not, and I'm a Nissan enthusiast, so I know the majority of their cars inside and out. In her case, she was looking for an Altima. The salesman, while cordial, gave a lot of half-truths and misinformation. She bought a Fusion. The second shot I gave them was when my wife and I were looking for a pre-owned car for her. Their pre-owned prices are typically high. We've dealt with the same pre-owned salesman a few times. He's nice, and honest, but a little abrasive. I'll give him decent marks for trying. I also dealt with him again when I was shopping for my Z. I was looking either new or used, and they only had one used one. I didn't end up buying because it wasn't quite what I wanted. Also, the price was high again. On the same visit, I was also considering a NEW Altima Coupe 3.5 or a Z. We (my wife and I) actually went to the new lot first, and we dealt with the sales manager, or who ever the boss is. (The guy that's in the local commercials) We were pretty disappointed in him. Because he didn't have exactly what we were looking for on the lot, he seemed totally disinterested in helping us. He didn't even offer us any information regarding the two cars I was investigating. So we walked off with zero interest in returning. Again, service department: A Sales Department: D

ppants

22 de ago. de 2011

I had to use Lancaster Nissan service department for a minor accident with my brand new 2011 car the I bought there. I was given the run around by managers and given really crappy customer service. After needing to get a rental car for the almost 3 weeks in and out of the shop, they refused to pay for any rental costs due to their errors. Now leaving my family out all that money with only a canned apology that means NOTHING!