Valued Customer

18 de oct. de 2016

Armando was great. Very professional and he was able to get me a loaner car until the repairs were made. Turnaround time on repairs were prompt.

Mary

18 de oct. de 2016

So easy and professional. I would definitely go back and recommend to all of my friends!

Sarkis / Mary

15 de oct. de 2016

I wanna say thank you to encino land rover special thank you to Alex the sales person that heled us was such a great person helped us like we were a family he took his time and patince to gove us a great deal i well highly recomend Alex...... thank you.

JRN

14 de oct. de 2016

I had a great experience buying a car at this dealer. they are very helpful

Valued Customer

12 de oct. de 2016

Good experience overall. Sam was very personable, helpful, and detail-oriented in managing the service of my vehicle.

Brandy AK

11 de oct. de 2016

Smooth buying experience. Good deal on a great car.

Eli Azran

11 de oct. de 2016

Service on my Full body Range , Sam was great, def recommend. Will be servicing my car there going forward

Jay G.

7 de oct. de 2016

Sam, explained everything. Service was reliable and experience was smooth.

Ed Araim

5 de oct. de 2016

Very Nice and friendly experience with our sales person Eric Sabre

Phyllis CaskeyValued Customer

29 de sep. de 2016

Everything went well. Pleased with service. Have nothing more to say

Tsolin minassian

28 de sep. de 2016

My experience was great as usual . I dropped my range rover evoque for a car service. Sam was very helpful and made mt service very smooth and easy . He provided an excellent service. Thank you

Leonardo Parra

27 de sep. de 2016

Bahram HabibiLand Rover EncinoFantastic sales man we just purchased a wonderful full size Range Rover Diesel I love the car my wife loves it as well the buying experience was phenomenal. Buying the Range Rover from Mr. Bahram Habibi was swift....

Valued Customer

27 de sep. de 2016

Armando Saenz was extremely helpful. Great customer service.

Gina Fanucchi

23 de sep. de 2016

We had a wonderful experience and Land Rover Encino. Service was top notch.

Valued Customer

19 de sep. de 2016

It was a an easy and smooth process. My Representative was very helpful and explained everything well.

2016 Range Rover Sport

18 de sep. de 2016

Excellent service received from start to finish at the dealership. From the first phone call Raj was great to work with. Made everything seamless and no stress. We have had three Rovers prior to this and by far this has been the best dealer experience.

Claudia Dayani

18 de sep. de 2016

Mr. Habibi was so hospitable and such great help to us. We were previous owners of a 2012 LR4 and were so satisfied with the car that we decided to get another one once our lease was over. Mr. Habibi was extremely quick on his feet, prepared and took care of us in the matter of 25 minutes upon receiving our new car from the dealership! Thank you Land Rover Encino for the great service.

Kathy

15 de sep. de 2016

It was perfect! My dealer was very polite and knew everything about the car. He made the process very smooth and I would go again 1p out of 10 and would reccomend.

JMorales

15 de sep. de 2016

The entire process was smooth, fair, fast and got exactly what I wanted. Great experience from the moment I contacted the dealer (Alessandro B.) to the moment I got my keys and drove off!

Brenda Medy

14 de sep. de 2016

Outstanding CUstomer Service!!!I have been to the service department a few times since I bought my car, Mario is always very helpful!!

Valued Customer

10 de sep. de 2016

The service took longer than expected and then wasn't a very good job. The cover to the cup holder area slides rather strangely, different from a year ago when I purchased the car and the back of the driver's side rear seat was skuffed up with black marks. The service rep didn't tell me what the software upgrades were going to do or how I had to reset a number of settings. - That would have been nice to know. I left the dealer with only enough gas to make it around the corner, whereas when I came in I had 1/4 of a tank.

Sandi Jacoby

2 de sep. de 2016

My sales, Dave Schmidt was outstanding in every way. He's very responsive, very knowledgeable, easy to work with, and a great personality. I recommend him highly. The manager, Dino is equally as professional.

Mr. Winther

30 de ago. de 2016

Great experience. Easy to work with. Wants to help you have a rewarding experience.

David A Finer

24 de ago. de 2016

I went in for an emergency repair without an appointment. Sam was upfront about the time needed, offered me a loaner car is necessary and reviewed my warranty with me. The car was ready sooner than expected andSam found warranty coverage for the battery replacement. This is my fourth Landrover vehicle. All of myservicing has been done at Encino Landrover.

Kathy

22 de ago. de 2016

Tony Arwanda is the best! I needed my car back the same day and he made sure that I got it. Excellent follow through!

Ash

20 de ago. de 2016

Service dept. rocks! They had a great service advisor who took great care of my car.

Kurt Roberts

20 de ago. de 2016

We really liked the service and communication with Jason and had a great time shopping here.

Danielle Rokach

16 de ago. de 2016

I was looking for a new car because I'm about to be a new mother and the people at Land Rover made it a great experience... From the sales guys, Tony and Jason to the Manager, Dan the "magic man" this was the best car buying experience I've ever had and as a moody pregnant woman looking for a car, that's saying A LOT!!!

Merril Clanton

16 de ago. de 2016

Rajitha Ariyaratne of Land Rover Encino provided my husband and I with an exemplary experience. From start to finish, our process was professional, honest and enjoyable. The Land Rover product speaks for itself, but Rajitha is the key ingredient to make our sale a ten!

Sandi Allen

16 de ago. de 2016

Very, accommodating service department and customer service department. Extremely clean and beautiful waiting area and everyone was so helpful and knowledgable and wait time was a breeze because every there is aware that everyone has a busy schedule and they try to get you in and out as quickly as possible. Highly recommend purchasing and serving with them, I would not go anywhere else

Justin Kolacinski

12 de ago. de 2016

Hands down, Encino Land Rover is the best dealership that I have ever been to. They provided top notch customer service. Thank you for the great experience!!! Well be back.

Richard

12 de ago. de 2016

Great service and attention to the costumer. Provided transportation while car was being serviced. Provided constant updates on the progress of the vehicle.

Deborah

11 de ago. de 2016

Wonderful, helpful, informative service. Got the exact car I wanted at the exact price. Carlos went above and beyond!

Curt

10 de ago. de 2016

Sales is really excellent.Alessandro (Alex) is a amazing person.

Teeem

8 de ago. de 2016

It was a pleasure to deal with Rajitha Ariyaratne. He was very helpful in explaining the options and I ended up with a better deal than I expected.

bjp727

5 de ago. de 2016

Got my Range Rover from Bijan last year in 2015. A lease. I feel in love with a car that had in stock only it had decals I didn't care for. Bijan had them removed with no problem. When I drove the car home it had a windshield heater that had weird lines through the window. Some folks like that to warm the window, I hated it. I called Bijan that night and the next day he had me bring the car in. I got a loaner while they switched out the window free of charge. Bijan is awesome and my experience with Land Rover Encino was excellent. I love the car and I will be loyal to the dealership for as long as I like Range Rovers which will be for a very long time.B.Pollack

Carrie

4 de ago. de 2016

It was a great experience in every way - the service person Tony was professional and helped expedite the work to meet the timeframe I needed. The loaner car was clean and comfortable and the person who helped me with it (I think her name was Ana) was professional and efficient. The service work was spot on and they were kind enough to clean the inside of my car as well.

Jason Wanamaker

1 de ago. de 2016

I had a good experience having my car repaired at Range Rover Encino. My air conditioner pump had gone out and the dealership repair where I had leased my car could not get me in for an appointment for two weeks. Armando at Range Rover Encino got me in the next day and worked quickly to solve the problem. Five stars for all, except the part was on back-order and took a few days to receive so I'd give that a 4 star. They were able to provide me with a loaner car in the meantime at no extra charge. I will use Range Rover Encino for all my car repairs moving forward.

eddiekhan, clippers

1 de ago. de 2016

My sales rep had a great follow up with providing information and a professional to deal with.

Brian Blades

25 de jul. de 2016

Had a great experience with Sam, probably the best customer service rep I have ever dealt with. Amazing team over at Land Rover Encino.

john

25 de jul. de 2016

Wonderful car, fun to drive, excellent service 12 speakers sound amazing, looks pretty compact from outside but so spacious inside!!! Love the full view moon roof! So dynamic to drive!

CARMEN

19 de jul. de 2016

Great sales person and the process was very fast! Sales person was easy to deal with answered all our questions and has a very pleasing personality! Very accommodating

Scott grimes

15 de jul. de 2016

It was the best car leasing experience I've ever had

Armen

14 de jul. de 2016

I showed up morning morning without making prior appointment; was taken care of perfectly. Hihjly recommend the service department. Sam, Raffi and Mario were great. They kept me updated on the status and delivered earlier than promised. Thank you, guys! Thank you, Sam and Raffi!

Joseph

13 de jul. de 2016

Everyone was efficient and friendly. They gave me a great loaner car. Everything was done correctly and on time

Sheila

12 de jul. de 2016

Mario is always takes time to go over the repairs.

Terry Landry

6 de jul. de 2016

It was the greatest you are very fortunate to have ARMONDO

Joseph

1 de jul. de 2016

Mario was great and very friendly. Car was repaired as communicated. everything went very smooth. I will be returning for future needs.

rocco fasone

1 de jul. de 2016

the sales staff made the whole buying experience a pleasant one.

Keith

30 de jun. de 2016

Great service, fast and friendly would definitely recommend.

Inga R.

14 de jun. de 2016

Armando is so professional and helpful. He is all the time on top of the project. Great costumer service.

Andrew

14 de jun. de 2016

This was THE BEST experience. They seem like an honest group of people. So kind. And smart. And they did their best to make me happy. I cannot recommend this dealership enough. Specifically, I dealt with Berj and he was EXCELLENT.

Arman

11 de jun. de 2016

I was there for renewal paper and he gave me an excellent service

MK

8 de jun. de 2016

Great service and gave us a fair deal. Could not ask for more.

ADavis

4 de jun. de 2016

I really wanted the Discovery sport as my family is expanding and we were out growing my Chrysler sedan. They took my sedan on trade in no problem and helped me get the best deal for the Discovery I wanted. I am super happy with my purchase. Jason and everyone on his team were super helpful. This really was a great car buying experience!

Jon

31 de may. de 2016

Excellent customer service by Armando Saenz and his team. Picked up car and delivered back upon completion- with a full tank of gas!!

gilbert kharrat

25 de may. de 2016

I honestly had one of the best experience ever buying a car.Raj made things easy and simple; we worked out all the numbers electronically than I drove up and signed the lease (the process took only an hour and a half)I am very happy because they gave me what I asked for my old car, Raj worked the numbers the way I wanted them and I got the color I want. Not to add finance was also very professional.I must say the dealership should be blessed to have such great people working there Raj in sales and Danny scott in financeThanks Gilbert

Stacy knight

25 de may. de 2016

Professional and personalized service at its best it what I reciwved from.

Anthony

24 de may. de 2016

Was looking for a new LR4 to replace our aging LR3. Submitted an inquiry from their website and Jason got back to us very quickly. We were able to get a deal done over the phone and pick the car up the same day. Jason made the process effortless and painless. We are repeat customers and have leased another Land Rover by Jason as well. Would not hesitate to recommend Land Rover Encino and Jason to friends and family looking for a Land Rover.

Jonathan

21 de may. de 2016

Leased a Land Rover. Friendly people. No pressure. Got a good deal.

Elena S.

20 de may. de 2016

We purchase Range Rover HSE, this is my fifth Range Rover. Eric Sabre was our salesman and we could not expect better service. He stayed late after work on Friday night and did not leave until he made sure that we are taken care completely. On Saturday morning he was at our house to program the car and explain to us it's many features. If everyone was as good and helpful as Eric life would be so much better.Thank you Eric and god bless.

Kevin

19 de may. de 2016

Service was excellent. Tony was top notch. I will recommend this dealership.

Daaha

14 de may. de 2016

Everything was great! Service was fast and dealership and customer service was great!

Larry N

8 de may. de 2016

The dealership was extremely condenial and professional during and after the purchase. Bobby patiently spent over one hour explaining every option in detail on the new sport SVR. I couldn't ask for more. Many thanks to Dino as well for following up and making the deal happen.

Cynthia S

6 de may. de 2016

As always, excellent service. Many thanks, Armando.

LA JetGuy

2 de may. de 2016

The dealer had the car i wanted and the final purchase price was agreed via text... smooth and easy..

Jason

29 de abr. de 2016

Raj at Land Rover Encino is wonderful. He found the exact car I wanted and good price. Loving my 2016 rover.

KALIPA YOAKIM

27 de abr. de 2016

David is great salesman thank you for not been bushy DANNY THANK YOU FOR TAKING THE TIME TO MAKE IT HAPPEN

P. Kash

26 de abr. de 2016

I must say, I am beyond impressed with Berj Albarian, the Land Rover Sales Rep who made our leasing experience a breeze. He was responsive, worked diligently to keep the offer he promised and no other competitor dared to challenge his offer. He was informative, respectful and sincere. I am recommending him to all my friends and relatives and we will be a customer of his for years to come.

Cyrus

22 de abr. de 2016

Very straight forward buying process, made the paperwork very easy and even delivered the Rover to me when I couldn't pick it up.

Jasmine

21 de abr. de 2016

Bobbi Habibi helped us. He was awesome. Took his time to answer all of our questions. Very patient and nice guy. I'm getting My next car from him also. Landlover of Encino should ne proud to have a sales person as great and genuine as Bobby. I'm very Happy with the car I got from him.

Shannon

21 de mar. de 2016

Eric S. Is a dream maker! Thank you for helping a gal out!! I'll be back - with friends :))

Vic G

21 de mar. de 2016

Bobby Habibi the salesman was excellent, helpful and very knowledgable. The whole staff from financing to GSM, were helpful through the buying process. This is my 4th new car purchased from this dealer, I recommend them to everyone I know. Great job guys.

RL

21 de mar. de 2016

I had been conversing with my salesman at Land Rover Encino for the last few months discussing the vehicle I wanted to purchase and when I was going to be purchasing. He was extremely helpful. When I meet him to make the purchase, he was professional and helpful and made the purchase quite simple. All of the other people were friendly and helpful. I purchased a 2016 LR4 HSE. This is the third Land Rover I have purchased from Land Rover Encino and it has always been a pleasant experience. I will will not go to any other dealer. From my past experience, their Service Department is outstanding. My car was always ready when I was to told it would been done with same day service and loaner car.

Vartan kesheshian

4 de feb. de 2016

The salesperson that helped Mr. Vartan was very informative and helpful in the purchase , I highly would recommend him to friends .

RRSfan

1 de feb. de 2016

They had the car I was looking for and it was seamless leasing experience

Ieda Andal

12 de ene. de 2016

Communicated with Eric Sabre via email and text before making an appointment in December 2015 for a test drive a 2016 LR4. We were not ready to purchase a vehicle that day but he was very accommodating and took his time. Unlike other dealers we went to who where not showing any interest.Returned within 2 weeks to purchase the vehicle at Land Rover Encino since Eric Sabre was so helpful. The entire sales, manager and finance team including Bijan, Chris and Danny were very helpful. Ieda Andal, PA-CPhysician Assistant - Family MedicineDEA and CA State licensed

Cristina Marcus

8 de ene. de 2016

Anthony really worked with us helping us buy the car. I even forgot my title of my trade in and they still worked with us and waited for me to bring the title back in my new car :)

JPS

6 de ene. de 2016

Great service. The only complaint is that the gentleman who cleaned my car didn't take out the plastic that they put inside the car and left the dirty rags they used to dry car on my leather seats. They were wet and dirty.

Gino DeSisto

5 de ene. de 2016

This is now my 3rd Landrover purchase from Landrover of Encino and I would go anywhere else.If your like me and you work hard for your money you owe it to yourself to visit the team at Landrover of Encino, I recommend you see Bijan as he has been my sales person from the beginning.Landrover Encino gave me top dollar for my 2012 Range Rover Sport and unlike other dealers worked with me on the M.S.R.P. As if that wasn't enough, the sales & service department through in a few extra little gifts to sweeten the deal.This might not seem like much to most, but for me this was huge.Brian the Sales Manager worked with my challenges to secure a deal with a very aggressive interest rate.Much to my surprise the General Manager came over to introduce himself and spend some personal time with me.Auto Nation and the team at Landrover of Encino ROCKED IT......trust me, I had tried other Landrover dealers and this team is absolutely the best.I WILL NEVER GO ANYWHERE ELSE!!!

Repeat Rover Owner

4 de ene. de 2016

This is my second Range Rover Sport from Land Rover Encino. Though they are not the closest dealership, their customer service far outweighs Hornberg on Sunset which is much closer to me. I was able to handle most of the negotiation over the phone. While the actual transaction took way too long it was mostly because of the two other customers buying cars on Christmas Eve. David Schmidt was patient as I weighed two different models - a Supercharged V8 (which is what I was trading in) and a TD6 Diesel. The Diesel was not something I considered going in, but ultimately purchased as David made me feel comfortable with the decision.

mike ghazal

3 de ene. de 2016

My wife and I had a great experience purchasing a range rover from Encino. Eric and Victor made the experience very pleasant, effort less, they helped us purchase the right car fit our needs. we totally recommend Encino Ranger Rover to all.

DarrenH

29 de dic. de 2015

I purchased a pre-owned VW Touareg TDI from Berj (aka Bijan) Albarian at Land Rover Encino. It was a very smooth process. Berj was a total gentlemen, very relaxed, not pushy at all. I wasn't sure about the drive quality of the Touareg after one short test drive, and Berj was very patient and let me take a second longer test drive including the freeway to get a better sense of how the car drives in different conditions. Land Rover Encino was flexible on pricing and worked with me. When and if I'm ever ready to go upmarket with a Land Rover product, I will definitely go to Berj and Land Rover Encino. They really know how to take care of their customers! The showroom is very beautiful too, and spacious. Top notch buying experience.

ArashV

22 de dic. de 2015

Pretty good experience. Jason was super helpful and not like a typical dealer. I give them full score.

Faranak Farzaneh

21 de dic. de 2015

We always go straight to the Land Rover Encino for lease/purchase of our cars without checking out any other dealerships. They are the best in their job! From our sales representative to the Finance manager, everyone in that dealership is friendly, professional, experienced and caring! Best price, best customer service, best employees! I always recommend them to our family and friends!

AlinaK

19 de dic. de 2015

The entire experience of getting the car of my Dreams was nothing but wonderful. Berj Albarian was extremely helpful, very nice and managed to work within my budget. I have never felt with a more pleasant person and never felt better about any purchase in my life! Totally would recommend him and the dealership to everyone!

Mike Badalyan

17 de dic. de 2015

My experience at Land Rover Encino was truly exceptional. Both Bijan and Eric were a joy to communicate with and eventually close a deal with. They promised me a specific deal and they delivered on that deal. That is more than I could say about the vast majority of dealers and agents in the business right now, and trust me, I would know because I shop around heavily for the best deals. Needless to say, the best deal was at Land Rover Encino by some margin. The guys there have earned my business for life and their dealership will be our first option before we go anymore else. Land Rover Encino can count on seeing us again in the future. Bijan, and the rest of the team at Land Rover Encino, thank you for treating us like family and thank you for giving us the best deal around!

Ken

16 de dic. de 2015

Eric Sabre was great ! ! ! Good experience overall.

Ted Tobin

12 de dic. de 2015

Bobby made it painless and great. Got the car I wanted and was very happy.

Lili Bosse

9 de dic. de 2015

GREAT dealership! Great personal service.. The sales staff is fantastic. This is the ONLY place to buy a land rover!

415psr

8 de dic. de 2015

The best experience I've ever had at a car dealership. No pressure & honest sale lead to me purchasing a vehicle here. Bob is an excellent salesman with a wealth of knowledge. He spent an hour after the sale with me to show me what every buttons function was in the vehicle. Thank you!

Mandy

5 de dic. de 2015

Great service / Bobbie is an amazing guy with great personality

Simon

3 de dic. de 2015

Jason and Eric were absolutely terrific to work with. Very professional, no hassle and straight shooters. I never once questioned giving them my business and they made the entire process seamless and fun. Both are very knowledgeable with their products and passionate enthusiasts. I would definitely recommend visiting Land Rover Encino and asking for Jason or Eric in the Internet Sales Dept for the best Land Rover buying experience. This is my second Rover from Land Rover Encino, and once again they did not disappoint me! Absolutely loving my new ride.

sofia

3 de dic. de 2015

great experience- excellent customer service and everyone were professional and helpful. I will recommend my friends and family to buy a car here.

Geo

30 de nov. de 2015

Easy, fun, fair on all fronts. from the first contact to the purchase of the car it was great service.

Kelly

28 de nov. de 2015

I got a new Land Rover and it is great. It large and has lots of room for the kids and their stuff. It also has a lot of cool gadgets.

BrookeM

23 de nov. de 2015

My Bmw lease was up and my husband has a range rover and had only wonderful things to say about Dino and his team at Land Rover Encino. LR4's are hard to come by and vartan did a wonderful job of locating one with all the functions I needed. They also were able to competitively keep me in the same ballpark as my previous bmw payments which I greatly appreciated. Class act sales and management team

DaveM

16 de nov. de 2015

After shopping around for a new 2016 Discovery I have to say my experience with Jason Morelock at Land Rover Encino was 5 star all the way. No games or haggling like I experienced at other dealerships. Jason gave me a better lease deal that I expected and an offer I could not refuse. Great vehicle and a great leasing experience. If you are serious about a new Land Rover don't waste your time go to Land Rover Encino and tell them what you want, and see what they can do for you.

Alan Connell

21 de oct. de 2015

I have been a dedicated customer of the Service Department at Land Rover Encino since I purchased my Range Rover Sport 7 years ago. I truly consider myself a tough, aware consumer and I pay strict attention to detail and fairness. This being said, the Service Dept at Encino has NEVER made me feel like going elsewhere. David S. is a charming service professional that treats you with dignity and he really knows his products. David gives me great confidence as he coordinates with his mechanics. They collectively have my auto in their best interest. The Service Manager, Rassi G. is running a efficient, clean operation that is consistently satisfying.Becoming a Land Rover customer is clearly an investment in quality, safety and dependability. The certified service team at Land Rover Encino protect my investment and maintain the highest resale value on my car.

Robyn

30 de sep. de 2015

I had dealt with this dealership a few months ago and did not have a great experience but a friend highly recommended MaryAnn Schrecongost of Land Rover Encino and I met with her and ordered a 2015 Land Rover Discovery on the spot. I had to order the car and Mary emailed frequently of the status to keep me updated and on the day of arrival the ease to purchase the car was beyond my expectation. She continues to be helpful with any concerns and even walked me through the car again as there was so much information the first time I didn't retain it all. I truly believe if it wasn't for the confidence I had in MaryAnn Schrecongost, I wouldn't have this wonderful car

A. Lewis

27 de sep. de 2015

My last car buying experience with BMW was pretty bad. Pushy sales guy, 9 hours in the dealership, and a lot of run around and "haggling". When I decided to make the switch to a Range Rover and started working with Mary Ann at Land Rover Encino, I could never have anticipated how pleasant or easy my experience would be. I was able to fill almost everything out from my office, and Mary Ann was patient with my hectic work schedule and NEVER pushy as I flopped back and forth between models. I spent a grand total of 1 hour in the dealership, and was treated wonderfully!!! Thank you Mary Ann and Land Rover Encino for taking such good care of me! I can't recommend you guys enough!

Cynthia A.

25 de sep. de 2015

In terms of best customer service and the most pleasant experience, Land Rover Encino gets two thumbs up! I took my 2013 Range Rover Evoke in for standard servicing and fell in love with the 2016 Discovery Sport in the showroom. Within an hour I took a test drive, obtained a competitive price, and selected my options including the date of delivery for my customized vehicle. Tony in sales ensure I purchased the exact vehicle I wanted and made certain that my trade in and associated paperwork was handled expeditiously. If you?re always on the go like me, Land Rover Encino is the team you want handling your auto needs.I have been driving my Discovery Sport for the last week and have obtained compliment after compliment. I look forward to my long term relationship with Land Rover Encino ? Tony is the best!

Range Rover Fan

23 de sep. de 2015

By far the best experience I have ever had trading in an old vehicle and leasing a new one. From the people on the floor, to the test drive, to the finance team, it was very pleasant.

kash

2 de sep. de 2015

great overall experience. James was not a pushy salesman.no games, he did what he could do.now I hope to enjoy the car as much as the experience

Courtney

11 de ago. de 2015

Jason Morelock was awesome and I really enjoyed getting my car from Land Rover Encino.

Murat

10 de ago. de 2015

They are so nice , everything was great. Esspecially thanks for Bahram Habibi. He is the best sales executive I have ever seen.

Ecstatic Customer

7 de ago. de 2015

MaryAnn was the most amazing salesperson I could ask for! She did EVERYTHING in her power to get me what I wanted at a price that I could afford. I wouldn't have gotten my LR4 without her!

Renee Dixon

21 de jul. de 2015

Thanks for the easy and transparent transaction. We were very please with the service keep up the great work. Top Notch. I will be sending all my Land Rover Business to Land Rover Encino

MJL

8 de jul. de 2015

I went in to buy a Range Rover Evoque and was quickly impressed with the level of service I received. I highly recommend Land Rover Encino.

Israel

7 de jul. de 2015

Mary Ann, and her team are the best!!! Prompt and professional vehicle purchasing.

preston miles

3 de jul. de 2015

Brakes do not appear to be serviced correctly and there is a periodic vibration on start-up. Car was left for two days for minor scratches and dents and I have discovered numbers areas that were not addressed.

Halle G

26 de jun. de 2015

I recently purchased a new 2015 Land Rover Discovery Sport and traded in my 2013 Range Rover Evoque. I have loved every vehicle I have owned so far from Land Rover Encino, but this new Discovery is my favorite! I always receive tremendous customer service from this branch, and it's the reason why I continue to go back. They always make me feel appreciated and my time is valued, not the mention all of the staff is extremely friendly and helpful. I live in the Hollywood area and it's worth the drive to come see them because they are truly the best!This time Tony Eston helped get me into the vehicle of my choice, and did not let me down at all. I told him I was interested in test driving one before it came out and he made sure to notify me as soon as one came in and I was driving off the lot with my brand new Discovery in no time! I love my new car and will continue to use Land Rover Encino for all my car needs! They are the best and I can't stop raving about them.

Jeff

6 de jun. de 2015

Outstanding service and very easy to deal with. A very pleasant and positive experience.

Jojo

3 de jun. de 2015

Jason was diligent in finding the Range Rover Sport that I was looking for based on my description. He made it easy to come to terms on the price. The usual 3 hours or more of sitting negotiating and finalizing a purchase was none existent. Everyone at Land Rover Encino was customer centric. I met one of the Service Managers, Glen Waldron. He was extremely helpful and informative. The whole experience was smooth and transparent!!

JonM

27 de may. de 2015

Excellent experience. After contacting two other LR dealers which gave inaccurate information about availability of cars and models I found LR Encino. They had the knowledge and followed up consistently.

Leana Revekko

26 de may. de 2015

BIJAN. BIJAN. BIJAN. That's all you really need to know when heading over to the Land Rover Encino location. I was really worried coming in, not knowing what to expect. The second I sat down, I know I made the right choice by coming here. Bijan was OUTSTANDING. His talent at making people feel comfortable, at ease, happy, excited and patient all at once is a rate quality to have. I thought I would walk out of there in the car I came in on. Little did I know, I would be driving out in a brand new Range Rover - to the T of what I wanted. All thanks to him! Land Rover Encino is LUCKY to have him. He is pure talent. I am so lucky that he made this experience for me exactly what I could have dreamed it would be. GO SEE BIJAN. NOW!!!

JONATHAN S. KELLY

25 de may. de 2015

Thanks Victor was excellent. A pleasure to work with.

Tamer Ibrahim

15 de may. de 2015

I drove by Range Rover Encino and saw this amazing Blue Rover i have been looking for. Tony was my sales person and he was a pleasure to deal with. He had intimate detail on all option products on the car. They had me in and out of there in no time.

Shahriar

21 de abr. de 2015

They were very helpful finding the car and the deal I wanted. The process was fast and pleasant. Great customer service.

Range rover sport

16 de abr. de 2015

Service went smoothly. Less than 15 mins to drop off my vehicle and get into a loaner vehicle.

Cindy Daly

13 de abr. de 2015

Thank you to MaryAnn and all the others at Encino Range Rover. Our experience was quick and painless and most of all...I love my new Rover!

Lori

7 de abr. de 2015

This was a great dealership that I worked with. It took me a little while to decide on a car, but when I did I knew I could work with this dealership. I was helped and taken care of at every moment from when I first walked in. Bobby from Range Rover in Encino helped me decide on a car. It was hard deciding on a color but then had no problem purchasing it. Great dealearship! 10/10

LB

7 de abr. de 2015

Bobby Habibi from Range Rover in Encino was a great help in buying a car and was the best person go work with. I highly recommend this dealer. Bobby made the process easy. It took a little while for me to decide on a car, and he was patient and worked with me through the whole process. He was great. I give this dealership a 10/10 because I was helped the whole way from the second I walked in. Bobby was one of the best car dealers I worked with and Encino was the best dealership I worked with.

KrisJ

31 de mar. de 2015

Eric did a great job getting us into our LR4! He was quick to respond to any of our questions and helped to get our lease payment down to where we wanted it to be

Roy Greene

30 de mar. de 2015

Felt very relaxing and confident with the repairs of my car, very calm atmosphere, great experience,

Joe A

22 de mar. de 2015

Jason (Internet Sales) was great. No pressure, no hassle. I would highly recommend Encino Land Rover!

Joe

18 de mar. de 2015

I have been an owner of Land Rovers for over two decades. I am very familiar with the various local dealerships and purchasing/leasing options. While we purchased our last vehicle from this dealership, the lease return process has been a nightmare. Our vehicle was returned over two months ago. While we were in perfect communication with both the dealer and the financial institution, the dealership never informed the leasing company of its return. The manager, Gary, was contacted by said financial institution over twenty times without EVER returning their phone call. Fortunately, we have proof of its return, otherwise my credit would have been severely damaged. It is with this experience that I share the irresponsibility and complete incompetence of Land Rover Encino and its manager Gary. I advise anyone who values customer service and their personal finances/credit to avoid Land Rover Encino. After reading the reviews, it seems as though I am not the first to experience the gross negligence and the dealership's poor management. In addition, it seems as though the responses on previous reviews from the dealer take zero responsibility and show continued consumer disappointment. It is owned by AUTO NATIONS and I will be writing a letter naming all the individuals associated with this event.

Francis l

6 de mar. de 2015

Great experience. Eric and Roy were very efficient. This was the shortest car buyng experience ever.

Yuri A

4 de mar. de 2015

Walked in gave me info and about one hour later drove off in my new car

Nataly

3 de mar. de 2015

Great service and personal attention by Bobby,Gary and Dino made my car buying experience very pleasant! Happy with my new car!

AsherE

25 de feb. de 2015

Excellent salesperson. He helped me with everything I needed and this car was bought as a surprise so he came to my house on his own personal time after work hours to explain to the gift getter everything they needed to know about the car. I was very pleased and I really appreciated his service.

AHS

25 de feb. de 2015

The entire sales and purchase process went very smoothly. The saleman and other staff were professional and very accommodating.

Alex

19 de feb. de 2015

We recently purchased a new Range Rover Evoque from this dealer and have only positive comments about the whole experience. Our Salesperson was James and he took the time to show us all the vehicles in stock and understand our specification requirements. We got to test drive the vehicle that matched our requirements (even though it was buried in the back of the lot) and bought the car same day. The sales process was fair and transparent and we feel that we got a good deal on the overall trade in and new car price.

George L.

11 de feb. de 2015

Eric SABRE made my entire buying experience a real pleasure.He is thoughtful and knowledgeable.Love my Range Rover Sport 2015..I highly recommend this dealer and Eric.

Roger B

8 de feb. de 2015

Found and bought a used rover sport online, and dealt with Jason Morelock. Spoke to him on the phone, asked about the condition of the vehicle (was driving in from hours away and pics online weren't the best, so I wanted assurance I wasn't wasting my time). Drove in, car was as promised. Jason is knowledgeable, relaxed and was never pushy. If you'd like a dignified and professional car buying experience, this is the guy you ask for.

Sheila

4 de feb. de 2015

The only reason I'm not giving a 5 on overall experience is because my car was not washed after service:( Mario helped me with all the issues on my 2008 Range Rover quickly and efficiently. Also he was great about working with the extended warranty company as well. Will always go to him for my repair needs.

Northridge Car Lover

4 de feb. de 2015

I had interest in the 2015 Evoque. Walked in the door and was immediately greeted by Eric Sabre who offered help if I needed. He went on to fully explain the attributes of the model I was interested in and we went for a test drive. Once I purchased the Evoque I realized I had mistakenly selected the wrong trim level. I called Eric and he helped me to exchange the car for the trim level I wanted in such a way that made the whole process seem simple although it was not. Land Rover Encino is a wonderful dealership that I would highly recommend. Also the Evoque is spectacular. Love it.

Mavis Theodorou-Husk

22 de ene. de 2015

Purchasing my 2015 Evoque from Encino Land Rover was a hassle-free experience. Salesman/fleet manager Eric Sabre was professional, understood what my desires were, and the perfect vehicle was ordered without even a deposit. I was shocked, couldn't believe I had actually ordered this beautiful machine without even leaving a credit card number. When the vehicle arrived, I couldn't have been more pleased. Only one occasion to use the service department, which actually was the sealer coat for paint and protection of leather. The vehicle was ready the same day. I am very pleased with the purchase experience and sales and service staff.

Mike James

21 de ene. de 2015

Jason Morelock was exceptional in helping me out. I'll definitely be referring anyone in my network that is interested in a Land Rover purchase, to him.

Vik Jayakumar

21 de ene. de 2015

Bahram (Bobby) Habibi was the best sales rep I've ever dealt with. I highly recommend asking for him if you purchase or lease a vehicle from this location. He was honest and took the time to explain every detail about the car and the deal. I had a great experience!

AmandaCA

13 de ene. de 2015

Eric Sabre was very friendly and knowledgeable when explaining the history of Land Rover and the particular model that we were showing interest in. He answered all questions we had and was realistic about all options. We needed some time to think and Eric respected our time to make our decision, and we made a great one as we're extremely pleased with our purchase and our experience purchasing at Land Rover Encino! Thank you to Eric and staff!

John golshan

13 de ene. de 2015

Victor ,in the sales department really worked hard to get the color I was looking to get for me ,he was in touch with me and would call about new cars that was available almost every week,till he nailed down the reall color I was looking for. He went through with me with all of the new options and explained how they work.Once again thank you Victor for the hard work.

SnowXu

1 de ene. de 2015

I leased a 2015 Rang Rover Evoque Pure Plus in Encio. The staff was very patient and explained full detail about the car. At first they don't have the color I want, they requested express shipping from Oxnard to get the exactly car that I want, no extra charge. He also made me good deal and I am very happy with the price. Compared to my experience in West Hollywood, Encio dealer provided me really really good service, they never let you down. The car works super good, I love it! They cleaned and put full tank gas for me, even provided me a nice gift (ask your sale guy, they will give you surprise) This is the best new year gift I got. I will recommend Encio dealer and my sale guy to my friends in the future.

Karine Mansoorian

26 de dic. de 2014

The sales guy, Bejan, went out of his way to be accommodating. He was very knowledgable about the car and options.

Atul1127

5 de oct. de 2014

I just left Land Rover Encino with utter disappointment. WORST sales service I've ever received. I wish I could give this dealer zero stars but unfortunately it doesn't allow me to. Alex is the worst salesman. He didn't express any interest whatsoever in gaining my business. Stay away from this dealer that's all I have to say.

Viktor G

4 de oct. de 2014

Great Dealership and customer service. Alex was great and helped me all the way till the purchase was complete. He was very courteous and helpful. Even after the purchase was complete he contacted me several times to inquire how I am doing and if I had any questions about my new LR4. While at the dealership, Alex was explaining majority of the features of the LR4. The LR4, I eventually purchased was at the showroom, and Alex had no problem with me driving it. It took few minutes to maneuvers LR4 out of the showroom. During all this time Alex was very friendly and didn't even inquire if I will be purchasing this LR4. This is a very high quality service, because it was a hassle to get this LR4 out of the showroom, even though Dealer was not sure yet that I will buy it. I would recommend this Dealer to the serious buyers and to those who want to test drive Land Rover to see if it is their fit. Contact Alessandro Boccuzzi at the Dealership if you want to of the line customer experience. He will find your perfect Land Rover and will make your life easier and happier, when you will drive your dream Land Rover.

Jim D.

16 de sep. de 2014

If you are in the market for a Land Rover you can't go wrong with this dealer. Make sure you talk to Bobby Habibi when you go there. He is a terrific guy and extremely helpful.

barbara

29 de jul. de 2014

Great service from Mary Ann. Very patient and honest, answer all my questions. Lovely environment! Super happy with my new car Evoque. Will definitely recommend Mary Ann if you are looking for a range rover.

Hilda

22 de jul. de 2014

Buying my first Range Rover was a completely different experience than what I am use to (mercedes, lexus). The dealer required so much information from us just to get some pricing for the car it was crazy. I guess the cars are being shipped out of country for a premium price $ and they want to make sure buyers are local. As a Female buyer the sales staff usually does give you equal attention as they would give a male buyer. But this was not the case with Eric Sabre. Eric Sabre provided me with excellent service and answered all my questions and concerns regarding buying a 2014 Ranger Rover Sport HSE. He stayed in contact with me for 2 months answer questions, filling me in on inventory etc, until I was ready to purchase. I recommend if you are looking to buy a new Land Rover Eric Sabre is the person you want to deal with. He was very professional and really made sure all my question and concerns were answered.

"Happy Range Rover Owner"

30 de may. de 2014

I truly had the most amazing car experience possible at this dealership. Namely, the lovely sales lady who assisted me, MaryAnn, made the experience perfect. I visited the dealership several times to decide on the model I wanted and could afford. MaryAnn was incredibly patient and honest during the entire process. There was no typical car salesman attitude at all!!! She understood my position financially, and did everything to make sure I ended up with the car that would make me most happy. I had visited nearly every Land Rover dealer in the greater LA area, and none of them came close to having the helpful and kind staff that is present at Land Rover of Encino. Everyone from the branch manager, finance lady, and really the entire staff, were so incredibly helpful and kind during the process. I would recommend this dealership to everyone....it gets an A++ in my book!!!

TallGolfer91367

14 de may. de 2014

Both Armando & DC have taken care of us in grand fashion. They are easy to set appointments, understand the issues quickly, keep us informed timely, and have the vehicle ready when promised. The experience is as good as you could ask for and want.

Michael M

2 de may. de 2014

The gentleman who took care of me, DC, was incredibly competent, informative, helpful, and attentive. There was nothing "fake" or "used-car-salesman" about him. He was a service representative who was just about as professional as a person could be. My experience with the head mechanic, Raffi, the cashier lady, and the car/rental/loaner woman was great. It's nice knowing I can send my wife over there and be confident that she will e treated with patience and respect. Bravo!

Brattons

21 de abr. de 2014

Our salesperson Tony was excellent. He definitely provided exceptional customer service for the 2nd time around. Not only was he knowledgeable about the cars we wanted, he was able to find them QUICK. Jaime, the finance manager, was also very sweet and easy to work with. She made the whole process painless. Thank you Tony, Jaime and Land Rover Encino for making our car buying experience(s) great! We'll definitely be back.

Dan K.

17 de abr. de 2014

Great facility and sales services. Sales person and a technician even came out to our house to help us connect our car's remote garage door opener system to remotely open our front gate. I strongly recommend Land Rover Encino and our salesperson - Alex Boccuzzi

George Harros

4 de abr. de 2014

I am a 3-time Range Rover buyer from Land Rover Encino. I'm a West Side guy who happens to work in Sherman Oaks and about 11 years ago I went to the Encino dealership "just to look" and ther rest is history. I've purchased 3 Range Rovers for them but what has truely kept me coming back has been the service department - specifically my service guy. he is a true professionals always with a "can-do" attitude. My guy specifically understands the importance of customer service. Honestly, they all seem to be on my side and because of this approach I will continue to rewarded them with my business. Bravo for a job well done - to the whole service team at Land Rover Encino. GH from Santa Monica.

Miao

3 de abr. de 2014

Very attentive sales staff, listened and met all my needs. I was very satisfied with my purchase.

LA Funner

26 de mar. de 2014

Emailed facility to inquire about a website special for the Evoque (base model). I was informed that this model was in shortage. I was asked to come in for a test drive and view their options of a certified dealer owned Evoque. I was very hesitant because I felt the website special was a way to lure clients in and sell them a more expensive vehicle. After talking with the sales person, I was able to get a 2013 Evoque dealer owned with all the bells/whistles for the same price/monthly payments of a 2014 base model that had no bells/whistles. I was very happy with the overall deal I was given.

rafluna80

11 de mar. de 2014

Bought a 2013 LR2 last week and I have to say it is amazing! The service was fantastic. I called earlier that week and Jason found the car that I was looking for. When I went in to buy, Ross help me through the whole process and make it very seamless. Thank You Land Rover Encino!

S k

26 de feb. de 2014

I was very happy Tony Eston did a great job decently will recommend to friends.

Tambri for Eric T.

25 de feb. de 2014

My lease was facilitated through my car broker who found the vehicle I was looking for at Land Rover Encino. My whole experience went smoothly and my sales Manager Eric Sabre carried himself with the utmost professionalism. He has also followed up with me in the week after I finalized my deal. thank you for making this a smooth experience.

PalPaula

19 de feb. de 2014

First impression nearly ran me away! Then Jason Morelock came to the rescue. He answered ALL our questions and was extremely knowledgable and attentive ;)

ChristineL

28 de ene. de 2014

I had a fantastic experience with everyone at Land Rover Encino. They kept their integrity on every last part of the deal and that is most important to me. Highly recommend them!

Kay

16 de ene. de 2014

Buying a car was easy as a breeze. Staff was very friendly and professional especially Anthony Eston and accounting department. Coming out of town they didnt make us wait at all did everything in planned and promised timeframe. We will definitely purchase a a vehicle from them again.

rocco fasone

15 de ene. de 2014

the staff at the dealership was pleasant and extremely helpful. the sales department delivered the vehicle to my place of business along with the contracts making it very convenient for me. Joe Dew and "Dino" from the sales department provided excellent service.

Yvette

31 de dic. de 2013

I had a pleasant experience purchasing my very first Range Rover. I worked with Eric who was very helpful in finding the perfect car for me. He even made arrangements so that I can finance my new vehicle with my Bank which offered a lower APR. My very first RR transaction was great to say the least, I would most definitely recommend this dealership and dealer to friends and family .

Alan D.

29 de dic. de 2013

I just purchased a 2014 Range Rover Sport and I actually felt like I got a great deal. From the time I came in to the time I picked up the vehicle (I had upgraded wheels installed), salesman Eric Sabre made me feel like I was purchasing a high end car at a high end store. It wasn't the typical high pressure sales tactics, it was more like buying a nice pair of shoes from a nice boutique on Rodeo Drive. Kudos on great service!

Robyn LaBeaud

14 de may. de 2013

I had a wonderful experience at Encino Range Rover I was just looking but decided to purchase NO PRESSURE is what I like. They gave me the pro & cons and gave detailed information on the car plus financing. My total time in the dealership was 2 hours. I got exactly what I wanted & nothing more. I got a super fantastic deal too. It's really refreshing to walk away knowing you got a deal and a great looking vehicle. Thanks guys at Land Rover for making this the absolute BEST car experience I have ever had. Robyn LaBeaud

jtrewyn

5 de mar. de 2013

The Customer Experience was incredible, They worked diligently with me on price and got me very close to my asking price on the 2012 Autobiography and the trade in value on my 2006 Westminster. The Sales Representative was non-abrasive making the purchase experience very comfortable, & lastly they were very accomodating & a very much Customer Centric Team. I would buy & reccomend them to anyone looking to purchase a Landrover. This is my 2nd purchase with them as a result of their Professionalism.Thank you Team Landrover Encino and Terry Landry.Jason Trewyn

ctmartin

26 de sep. de 2012

Horrible, miserable experience and most likely they tried repeated attempts at bait-and-switch. This is not a recounting of remembered conversations. Absolutely everything I summarized here is in writing. After having a car dealership/salesman steal my identity three years ago, I am very wary of dealing with dealerships so I made sure absolutely everything was in email and text, verifiable and written and saved forever. I am more than willing to publish the string of deceptions for the world to see. I will certainly be sharing this with the DMV complaint department and civil authorities.Bijan Albarian is a salesman there, and he has tortured me for almost 6 weeks. I did a test drive based on a good internet price, and then he and I negotiated a deal - all in writing - for the car. But when I am literally on the way there he says the car is not available. He wants to sell me a more expensive car, though. I insist he get a car to fulfill the deal and legal obligation he made. So for a month, he promises one is coming but not arrived yet, even twice giving me dates it will show up. I made obligations to sell my current car TWICE so I can pay for the new Range Rover all in cash, based on his assurances he will have the car he freely negotiated for in hand soon. But then the dates he gives me come and go and there is no car. I had to back out of the deals to sell my car because Bijan Albarian deceived me. This cost me money and damaged reputation.Then he finally says he cannot get one and suggests a more expensive car at the Encino lot or the sister dealership in South Bay - he even sent me copies of the dealer invoice (if it was a real invoice; I now have my doubts) to prove what a good deal I was getting. He even told me to go to the South Bay dealership - 30 miles away - to look at the car and gave me very explicit instructions to NOT give anyone there my phone number or even my name.I accept the price he gives me and make arrangements to buy the car... then he says that one is not available because it is being used in a movie. I tell him I will wait two weeks for it then, and then he says that it is not available either and again suggests I buy a more expensive car off the lot. When I get angry at his dishonesty, he blames ME for being upset at his dishonesty (or maybe just incompetence). When I demand to talk to his boss, he informs me that he IS the boss and there is no one above him to talk to. That is a lie.I cannot believe this was just a few mistakes. This is a pattern. If it was one error, I can see that... but this was a pronounced, recurring pattern and Bijan Albarian did it again and again. If it is not purposeful and deliberate bait-and-switch, then it is gross and chronic incompetence. Either way, I would warn anyone anywhere against doing business with Bijan Albarian and Land Rover Encino.I think Land Rover Encino and Bijan Albarian engage in bait-and-switch as a rule. Horrible experience. No one should ever go there.

Capekena

10 de abr. de 2012

This is the 2nd new Land Rover I've purchased here ans although the 1st one was 11 years ago I had the same great experience. The salesman was very professional and courteous. I actually looked at the vehicle a few weeks prior and left undecided, Saturday I called back and told Ross I'm ready. He located a car for me and had it at his place at the exact time he promised. When I arrived it was the easiest buying experience I've ever had, and I've bought many new cars and walked ut of many dealers. The finace guy was also great, he was able to match my credit unions rate and saved me a trip there! I definitely recommend these guys!

gbeaini

30 de ene. de 2012

Do yourself a favor go to another dealership!!! (unless you like to be patronized, lied to, told nothing is wrong with your vehicle until the warranty is over)I have an 06 LR3, the worst car I ever bought. it breaks down on it's own, in the driveway!!!!! to make matters worse, the dealer and LRNA does not even stand behind their brand. I'm about to take the car back to LR of encino. They worked on it two weeks ago and $700 cost later, the warning re-appeared again on the "i" dashboard. The only reason it's going back to that excuse of a dealership is to rub it in their face on how pathetic of a bunch they are.I'm still surprised that that dealership or LR in general still in business..... few of my friends wanted to buy a LR, word of mouth is very powerful.... I advise them against it and explain to them the headache and money wasted.99% of them change their mind and go for MBZ or even Japanese SUVs.....Last word of advise....DO NOT BUY A LAND ROVER....IT IS A MONEY PIT

rclydesdale

21 de jun. de 2011

the reason i give RR Encino a terrible score is i have been lied to and received terrible service over warranty work that i had to fight to get done , i had a wobbly drivers seat which i was told by the service manger was a safety feature !!! and was also told by the RR rep it didnt move .the service manager told me this was the first she knew about the seats wobbling nobody elae had this problem ..... i spoke to a mechanic on the forecourt and he said it was common .... who was telling the truth the mechanic or the service manager? you choose ... I could bore on about this dealership but i wont ... they will smile ans take your money for sure but if you expect a quality service ... go else where as they are very busy down there talking to attorneys about lemon law ...

Denzil.Samuels

14 de mar. de 2011

I had been working with the salesman for over 1 week. We agreed a price on the car. I filled up their online application (to secure the sale). I told the salesman I would be paying cash but needed 3 business days to get the cash to him. He even told me that he would drive the car some 300 miles to personally deliver it to me. I found out on the day I thought the car was being delivered that it had been sold to someone else a few days earlier. The management of this dealership is unethical. They are liars. Please stay away.Denzil Samuels - Senior Vice President SalesForce.com

CaptainAwesome

14 de mar. de 2011

This is the 4th vehicle I've purchased from this awesome dealership. The sales team and service team feel more like family than a "car dealer." I've never had any issues that weren't quickly resolved. This is the first used car I've purchased from them, and this was without a doubt the best used car buying experience I've ever had!!! Hands down!!

poppyljg

12 de nov. de 2010

This was the best dealership experience I've had. Christine basically made the deal before I ever stepped foot at the dealership.Great communication through emails and phone calls. Great service, get experience, and most of all, great price! Thanks Christine.

daxx549

6 de nov. de 2010

I have to say this was the best car buying experience I have ever had. The response time was very fast as I had inquired online and received a return phone call rather quickly. They found the exact car I wanted, price was good and the whole process went smoothly. The customer service was great and Christine personally delivered the car to my home, something almost unheard of these days. I very much recommend this dealer and if you can, deal with Christine.

Se

6 de ene. de 2010

I was so disappointed with LR Encino that's why I am writing a review. I purchased my 1st LR with them and the CS is poor! Reg maintenance appts usually return the car clean (at least with other dealers)-they only wash the interior! Gary in particular was very rude. Sales reps didn't give proper intro of the car (lazy!). I tried to purchase another RR Sport from them and the sales rep totaly forgot my specifications. A total waste of time! So I went with another dealership where I was given attention and VIP treatment (and I am not celeb)! LR Encino used to be Terry York and was much better then. Please train your people to be more courteous and informative and not be a typical 'used car' salesman! You can do better than that!

Jeff Livingston

23 de sep. de 2009

I have been an oner of Land Rover vehicles for over 10 years and never have I received such awful service from this individual. His unpleasant demeanor made me decide to not purchase yet another vehicle from the Land Rover Encino. He belongs in a Chevy truck dealership rather than a Land Rover dealership.

fersyn11

11 de abr. de 2008

Land Rover Encino has a great location; close to celebreties & if you happen to be one, you will be treated well, as I have witnessed. I am amazed that anyone would continue to deal with this dealership, but for convenience. They attempted to fix the little door that covers the gas tank 3 times, and the same with the horn - the small spring poppd out 5 times; these issues were NEVER resolved by LRE, but by a very competant local mechanic. WELL WORTH THE DRIVE TO GO TO THOUSAND OAKS, IF YOU WANT TO HAVE A PLEASANT EXPERIENCE. I HIGHLY RECOMMEND DAVE BOUCHARD IN THE SERVICE DEPARTMENT; KNOWLEGEABLE, FRIENLDY AND VERY SERVICE ORIENTED.Arlene Grant Sediqzad