Big Mike

30 de jul. de 2016

Slow response. Had already sold car but did not take ad down. Could have bought another car but service was not there. Received several automated responses that someone would be contacting. Four days later I called dealership myself and found out car was sold the day before. How hard is it to pick up a phone and dial. Found dealership in Barrington where the service was the best I have ever experienced. Looking forward to buying my wife's car there.

Richard

16 de abr. de 2016

Looking for a 2015 land rover discovery sport and came across a gem at Patrick Land Rover. Called them and talked to Lucas Dam a great salesperson who really cares about the buying experience. Haggled a little over email, came to a price I could live with and went down and test drove the car and bought it that day. Great experience.

Debra - Land Rover Lover

15 de oct. de 2015

I have been a customer of Land Rover Jaguar for over 8 years and have NEVER been disappointed with my experience. I am greeted with a smile and a "how are you" when I arrive. I used to hate taking my cars in for repair since I felt intimidated by the Service Advisors, not to mention not knowing a thing about cars. That scenario doesn't exist at this dealership! I have never been mislead as to the work I need on my Land Rover Sport. They are always willing to talk to my husband and explain. As a matter of fact, I told my husband that when we retire and move, I am still buying my car from them! I am afraid to go anywhere else!!!

The Hammer

11 de oct. de 2015

Bought a 2011 Jaguar XK R Still under warranty. 1 week into ownership the engine light came on. I took it in. Tony, Service manager, got a tech on it immediately. Codes showed fuel pump low. I was heading out of town so they gave me a ride home. While on the trip, Tony sent me a note that when they went over the car they found a few leaking gaskets in the rear end. Fixed them all. Want better service? Changed brake fluid for me too. THIS IS SERVICE. Upon my return they sent the porter to pick me up at my house. Upon arrival at dealership, there was my beautiful car, out front, and shined up. This is the best service I have ever had. Honestly. i told them that too. We all know it is a hard business to please people. I will be going back here because the earned my business. good luck!

AJP

18 de sep. de 2015

After my initial email inquiry, in less than 10 minutes, Howard Breitrose called me on the phone. We began the process of my purchase of a 2013 Jaguar I4 T. In less than a week I paid for the car and in two more weeks I picked up the car. Howard and Patrick Jaguar of Naperville did an excellent job of accomodating me. I am very pleased with my new car and with the service that I received.

Patrick terrible

6 de ago. de 2015

Kept me waiting for 4 hours. Switched lease from 36 to 48 without telling me until I asked. New vehicle with multiple problems and can't get into see them to get them fixed.

Anthony

20 de oct. de 2014

Gave them a deposit to hold a truck for me so I could drive out and see it, guy calls me 2 days before I leave and tells me that he sold it. Steve Miller was his name, don't waste your time with them.

Ed Gear

14 de feb. de 2013

almos bought a cadi here but sold 12 yrs before i got there.

Out of Towner

24 de ene. de 2013

Steve Miller helped me with my used car purchase. He was great to work with and he got me all of the information that I was looking for and asked for about the car. This was especially helpful since I live four hours away and wanted to make sure I didn't waste a trip (even though I was already in Chicago for a business trip). Everyone was very nice and my whole experience was great. Definitely give Steve a call.

cayman12345

20 de nov. de 2012

Kerry Cunningham was a sales guy. I am not sure whether there is still this guy. when I flew to Chicago airport to purchase a new car from Patrick, the guy was supposed to pick me up but did not show up and told me he would have a meeting soon. I got a taxi and got there with almost $100 before his meeting any way. And he check all excellent on the customer survey form by himself which evaluates a sales person. Also did not tell me there was a problem with a car. I noticed it and complained later, but too far to bring the car there. Terrible dealership with a bunch of dishonest people. They don't care anything but money.