Rachel Wentz

27 de sep. de 2021

I would recommend the dealer - typically great service - but will never use them for routine service. I had my oil changed last week, thinking the technicians would justify the expense via systems checks, software updates, something... No, all that was included was filter and oil change - in other words, an extremely overpriced service. NEVER AGAIN!

TINA Felton

18 de ago. de 2021

Purchasing my dream car was quick, easy and very exciting! Michael was very polite and informative and made the experience even more pleasurable. I had to return with a nail in my tire the next day and the service manager treated me even better. Best car buying experience ever for me! Nice job, guys!

Joe Pappalardo

24 de sep. de 2021

My service.advisor, Bryan Forbes, embodies all the values that are so important for a good service advisor, and for Land Rover in particular: extremely knowledgeable-listening to my needs/issues; advising me of what needed to be done for my HSE 30K check-up; time frame for completion and finally follow-up when car was ready for pick-up. I felt he had a passionate concern for me as I am sure he has for all his customers.(5 Star Plus!)

Jack Bagala

21 de jul. de 2021

I had an excellent buying experience with Land Rover Orlando. I purchased a 2022 Land Rover Discovery. There were no games here and my sales person, Matt Yates was able to communicate with me by phone and text to handle much of the process even with my trade in. Matt was polite, trustworthy, and helpful. Jay Sachs, the Sales Manager is exactly the way all Sales Managers should be. He was very friendly and polite. Chris assisted me on learning key features about the vehicle and was very knowledgeable. Finally, Dina Ryan in Finance was efficient with all the paperwork. She was also very knowledgeable and helpful. The entire staff that my wife and I had interactions with gets an A+! I think they are Above & Beyond like Land Rover's slogan. I definitely recommend checking them out!

Jesse Pittman

8 de sep. de 2021

Let me start by saying that I absolutely love my Land Rover. With that being said, Land Rover Orlando’s service department definitely needs some customer service training. I had an 8:30 appointment this morning to have a speaker checked out. Probably nothing major, maybe loose wiring or maybe needs a software update according to others that have had a similar problem. I show up for my appointment at 8:20, thinking that if I make an early appointment, they should be finished within a couple hours tops. The service advisor tells me that although I have an 8:30 appointment, they probably won’t be able to look at it until later this afternoon. He also states that it might not even been done today. I told him that I live about an hour away and would need to wait on it. I asked him, why did I make an 8:30 appointment if he was just going to get to it whenever he could with a very smug attitude, as if he did not need my business. One of the things that I also just do not understand, is why there is no car loaner program with a 85,000 Land Rover? That just does not make sense to me. My car is only 3 years old and still has a full year of factory bumper to bumper warranty. So this morning was a complete waist of time, and the service advisor did not seem to care at all. I have rescheduled another appointment at a different Land Rover dealership which is even farther from my home just because I refuse to take it back to Land Rover Orlando. Sorry for the long post, I rarely even post negative reviews, but someone needs to have a chat with this specific service advisor.