Mike (Rover Guy)

2 de sep. de 2015

I've always wanted a Land Rover and thanks to the Land Rover of Richmond family I've never looked back. They meet all expectations in service and though I only drive a lr2 they still treat me like I've pulled up in a Range Rover Autobiography after 3 years. What ever your needs are ,its meet with great enthusiasm and you never left feeling like you are a bother and for me , this is why I only hope there will be another Land Rover in years to come . Mike

Jen

15 de jul. de 2015

Awesome service, love the 2013 Range Rover Sport HSE we just purchased, they found us the exact vehicle we wanted an we bought it at a fair price for a certified with only 9,000 miles on it.

James

15 de jul. de 2015

Recently purchased a 2012 Range Rover HSE Luxury an was pleased with the knowledgeable sales staff, told them what i wanted an at the time they didn't have the Range Rover that i was looking for but a week later i received a call and was informed they had just received a 2012 Range Rover HSE Luxury that was a fresh lease turn in with only 17,000 miles on it an that it was also gonna go through the Land Rover certification process an a week later i purchased the teal 2012 Range Rover HSE Luxury, i was pleased with the sales representatives and the people in the finance department in getting the right purchase price.

Robert

8 de jul. de 2015

Satisfied with 5 years of service, just got a new Evoque and sales person ( Jeb) and the rest of the team was Great

David

30 de jun. de 2015

Customer service at Land Rover of Richmond is exemplary. They treat your car as if it were there own (which is a good thing if you take care of your car). Everyone is polite and courteous. Was able to wait for the service this time (oil change). Last time when the repair was anticipated to to take a bit longer, they arranged for a loaner ahead of time. All things considered, have not a a bad experience yet, and very much appreciate the level of service!

Kevin

29 de jun. de 2015

Services was A 1 everything that need to be done was done with first class services!!!!! Please keep up the good work this was a great experience...

Dean Lewis

27 de jun. de 2015

The fine customer service and dependable quality of technicians make my hour-long drive from Charlottesville worthwhile for a trained expert to service and repair my new model Rover.

Scott Carter

22 de jun. de 2015

All in all, it worked out well. I had a positive experience with them and I encourage future and current Land Rover customers to give them a chance to earn your business.

ESPN

13 de jun. de 2015

I was greeted with a smile. I was overwhelmed with a bunch of vehicles and people running around. I was nice and relaxing. The staff was great, friendly and had so much patience with me Thank you!

Md

6 de jun. de 2015

Have purchased two vehicles from Land Rover Richmond, and have recommended several friends who have become customers. My experiences at this dealership have always been positive. The staff is friendly, courteous, and knowledgeable.

RangeRover1987

30 de may. de 2015

Wonderful sales and service represenatives, i purchased a 2013 Range Rover Sport HSE LUX and they were great, got me exactly the payment i wanted and when it came time for service, the guys in service were just as nice and respectful as the sales representatives, they took care of my Range Rover and when i am ready for another i will return to purchase another.

Bruce K

15 de ene. de 2015

Tink my sales rep and John in finance were excellent in every way. Listened to my concerns, did not try to oversell items not needed. One of the best car buying experiences I've ever had.

worldofdante

23 de may. de 2013

Thomas Hyman called me on Wednesday morning 5.22.13 about a 2010 Range Rover HSE Sport I had for sale, which he saw on the street in my neighborhood. He identified himself as a manager and son of the Land Rover dealership owner. He said they would like to purchase my vehicle-I told him it was originally purchased at their store and had also been serviced there if he wanted to check all the records. After several phone calls back and forth we negotiated from my asking price of $43k to his offered purchase price of $41,800. I said I would take his offer and would meet him at the dealership after I picked up the title-he said they would have a check for me that day. The reason for selling the vehicle was to settle the estate of my deceased younger brother for my nieces and nephew-to obtain the title required meeting w the estate executors, picking up the vehicle and having another person follow me to the dealership. Imagine my surprise and then later my anger, as on the way over there, Mr. Hyman called to say his boss/daddy someone would not let him make the deal and he withdrew his verbal contract to purchase. Unbelievable! I wasted a lot of my time and that of others trusting him on his word-the value of which turned out to be zero! Based on this experience, I would consult you to be very wary-Thomas Hyman and the Land Rover dealership both lack honor and professionalism-make sure you get everything written down if you think of dealing with them as clearly the word of the management and the owners have no real value that you can depend on. Hymans-Learn how to stand behind your commitments! I am so annoyed by this experience that I intend to tell everyone I know and meet about this experience via personal and business contacts and social media.

CarolinaPony

17 de may. de 2013

While I've not yet purchased, this was a great online experience. Dealer was responsive to my questions.

smorath

29 de nov. de 2012

I purchased my 2012 LR4 HSE/LUX about a year ago (from LR, Richmond) and was coming up to my service, I needed an inspection first and would only trust folks that deal with Rover OEM. I called to place the appointment and spoke with Khalid, he was the most pleasant service person I've ever dealt with in any auto service dept. Very quickly Khalid followed up with an e mail to confirm the date of my appointment.When I arrived, Khalid was just as pleasant in person, he (and others in the vicinity of the service area) had great responses to various questions I had about my vehicle, Khalid explained a great deal about the cost of services and the complimentary check up you should receive every 6 months, I had absolutely no idea of all this great information as it wasn't provided to me when I bought the car, (the purchase and sales experience wasn't nearly as informative!) Here I was thinking that the service was going to cost me an arm and a leg (literally, that's what the sales guy told me when I bought the car) and apparently the initial service with LR is complimentary! I was very pleasantly surprised, I received my first full service, state inspection from professionals I trust, and they had a great attitude. I was in and out within 2 hours for everything, (I also had some parts to order and wanted additional things looked at) but there is a comfortable waiting room with high speed access to you can work while you're waiting.Highly recommend Land Rover of Richmond Service Department!

trippt33

29 de nov. de 2012

I recently purchased a new LR4 from Land Rover Richmond. Jeff was my primary contact. He was very courteous, knowledgeable, and efficient. Matt handled my trade-in, and was communicative, responsive and professional. Overall, I am extremely pleased and would recommend Jeff to anyone considering an LR4.

RPaulCarey

5 de nov. de 2012

I have owned 5 Land Rover Discovery trucks since 1994, driving each as my primary vehicle, and requiring a high degree of availability/dependability. My LR trucks have always been dealer-serviced. The Discovery models (series I and II) exactly fit my needs as to configuration within its length. I also depend upon this truck to haul a 24' steam launch, which, with its tandem trailer grosses over 6,000# gross trailing weight.My current (and 2 previous) Discos have been exclusively serviced at LR Richmond, which, in my experience (having dealt with many dealer service organizations since 1969), continues to render the best service I have seen in the industry, for the following reasons:1. Never a problem scheduling appointments, sometimes for urgent repairs. I live approximately 95 miles from LR Richmond and much of my time is committed to service as a volunteer EMT, so my options to postpone work are very limited.2. Troubleshooting is a science and also at times an art, dependent upon technicians' training and experience. The technicians at LR Richmond are fully effective in correcting problems and, more importantly, in ANTICIPATING problems BEFORE conditions escalate to costly repairs and lengthy time out-of-service.3. My high-mileage trucks are handled with a view to cost of materials, for which "fit" used parts are - on occasion - a realistic option. Good judgment here is essential to the quality of repairs, as I intend to continue the use of my '04 Disco for the indefinite future, notwithstanding 155k+ highway miles accumulated to date. The LR Richmond Service and Parts Departments work well as a team, to ensure a satisfactory result in every case.For these and other reasons, I have no reservations in stating that LR Richmond has the BEST service organization that I have ever seen in the industry. I believe that I am qualified to express this judgment, as I have had over thirty years as a manager in the transportation industry, including managment responsibility for maintenance of a significant fleet of motor vehicles, locomotives, and other equipment subject to high utilization and from which the highest degree of reliability is required.

tlfales

10 de jul. de 2012

Perfect experience. Khalid is very knowledgable, he explained everything,answered all my questions, showed us how to use some features I wasn't sure of. They provided us a rental car to use rather than waiting all day or getting a cab to the hotel. We had traveled approximately 70 miles and had to stay the night. I didn't ask for one, they offered. They had the car brought to us within 10 minutes of checking in the our Discovery for the 60,000 mile service. In all the years I've been taking cars in for service, I have never had an experience like this. Very impressive service department.

shspider

18 de jun. de 2012

Stopped into to look at the Land Rovers, no salesman greeted us even when we went inside finally a lady asked if we needed help and when she said something to the gentleman sitting in the corner he snapped at her and put his head back down in his paperwork.

meesh25vb

13 de jun. de 2012

I own a Land Rover LR3 HSE and have been using Land Rover of Richmond for service, oil changes ect... I love my Land Rover but I hate their service department. It's ridiculous to walk out of there everytime with a $ 500.00 bill and not have the vehicle fixed. I have had my vehicle in their shop for two seperate problems three times!(each covered under warrenty)Every time they swear they fixed the problems. As soon as I drive away the very next day the same problem is back. As a matter of fact, as I type this, my Land Rover is in their shop for a coolant leak. The SAME one they have fixed TWICE already. I just got it back last Friday.I live 45 minutes away and it is not convenient for me to keep driving back and forth. And all you get is a "I'm so sorry from Jeff or Khalid. And don't tell them you are going to fill out a comment card or survey, they just shrug it off and act like they dont care. My car has 80,000 highway miles on it and we were thinking of buying a new vehicle soon. WHY should I pay the premium price to drive a Land Rover if the service department cannot adequately fix their own brand vehicle. Unfortunately, this is the only Land Rover dealer close enough to service my vehicle.

Joanne Ross

12 de may. de 2012

John Higgs was responsive and helpful from my very first contact with him. He listened to what I wanted and proceeded to locate a vehicle for me. He responded back immediately to my e-mails in a professional and friendly manner and addressed any concerns I had. He introduced me to the service manager so that my questions regarding service could be addressed. John made my first experience purchasing a vehicle from Land Rover of Richmond a very positive one and I will recommend him to anyone I know that is looking to purchase a Range Rover.

george4

9 de may. de 2012

My wife and I recently purchased a used LR4 from Land Rover Richmond and found the experience to be a pleasurable one. We were especially comfortable with the "no bargaining" sales process and the procedure whereby one "sales guide" handles every aspect of the purchase process. The sales guide was knowledgeable and very personable. The prices of their vehicles were competitive and the trade in offer for our vehicle was above that of the competitor. All in all, it was a very good experience and we would not hesitate to deal with them again.George And Jeanne from Northern Virginia .

JohnLalumandier

25 de abr. de 2012

I bought a new Land Rover in 2008 from them. I am 63 years old a "certified Car Nut", and I can tell you, that this dealership is one of the best I have ever dealt with. Everyone who works at Richmond Land Rover are the nicest people on the planet.I am a disabled veteran, and they go out of their way to help me at all times. That say's a lot about the whole experience you get from this dealership. If you are looking for an excellent vehicle , and excellent care of your Land Rover this is the place to go, without any hesitation . I would out question highly recommend you try the whole experience that this dealership offers, and it does not end when you drive off the lot in your new Land Rover. They host activities for all their clients year round. You become part of a family when you choose Richmond Land Rover.Thank you for everything, and your great service.John & Emma Lalumandier

happy_sienna_owner

17 de abr. de 2012

New Sales representative John is not what you would imagine to represent a very high end luxury line. he isn't personable, almost disrespectful and extremely condescending. He has an attitude and is very curt, wasn't very pleasant dealing with him through the whole process, if you're looking in the Virginia area, its probably worth the drive to Northern Virginia dealers as they are much more personable people that understand dealing with customers of this caliber.