Kevinv07

28 de sep. de 2015

First of all walking into this place you get a feeling of quality and modern looking dealership. The employees were exceptionally knowledgeable and we're more than willing to make your time we'll worth it.

Michele W

4 de jun. de 2015

Going in to the dealership was like seeing an friend that you haven't seen in years. Mark Correia was someone I meet before, I bought two cars years ago from him and it was like talking to a friend. He remembered who I was and from where met. He was very knowledgeable, and had me in a car before I walk out of the dealership. I love my new car. Premier Toyota of Newport is the place to buy.

kellydolour

3 de jun. de 2015

The staff at Premier were so friendly and nice. I sat down and within an hour had my lease set up and the vehicle ready to drive off the lot. Mark Correia and the financial manager were the funniest and nicest service representatives of Toyota and Scion. I will happily come back here for my future purchases.

Jmarie

1 de jun. de 2015

Walking into a dealership and getting ready to haggle and turn the poker face on, I was very surprised to find that I was serviced like I was family. I quickly established a relationship with the service advisor Mark Correia and found myself joking around with many other of the staff at Premier. Quickly grabbing an job application as a recent MBA graduate, I was thinking of joining the Premier family for long term.

schmidty67

22 de may. de 2015

It was the easiest car deal i have ever done Javier Cortes was freindly and knowledgeable and did a great job. My wife was so pleased with her new pruis5. I would recamend this dealership to all my freinds Premier Toyota Mark Schmidt

ToddCt.guy

21 de may. de 2015

Most dealerships are pushy and try to bore you into a sale, not here. No pressure, calm atmosphere and great to work with!I came an hour away from Ct. and glad I did!! I Will be back to purchase from Premier again!

C_Lemur

13 de may. de 2015

On May 8th I was recommended to by a friend to go to Premier dealership after informing her of the horrible people and service I received at Empire Hyundai in Fall River, MA. I had an old vehicle that had over 120thousand miles as my only equity. After speaking to Nissan they recommended and also walked me to their Toyota/ Scion section because they believe one of their vehicles is what I would really like. I really appreciated their honesty and they were not rude or pushy at all.I was introduced to Mark Correia and he was very kind and calm. I was already frustrated from having a horrible day from being haggled and harassed by Empire Hyundai but he and the entire staff were wonderful at making this entire process as easy/simple as could be. He was through on what I want/need in a vehicle and also passed on my vehicle to his estimate department for an evaluation. We discussed my credit and options while being treated with respect throughout the entire process making it all such a successful quick time. I ended up with a new lease vehicle with a great plan the following day. I love my vehicle, the entire process I had with Premier Toyota, and the service I received from all their staff (even those in training)and especially the client representative Mark Correia.They made me feel great about my decision and not one regret. They also ensured my confidence that I can handle a manual and after three days I am a pro. I am happy to continue my service with this dealership and recommend all potential buyers to visit them. If you want to hear some funny stories and work with someone well, do not hesitate to ask for Mark.

TamaraV

29 de abr. de 2015

After coming from a very large dealership in nearby MA, we came to Premier Toyota in Newport to comparison shop. The vehicle we came to see was very well priced, which we later learned is what Premier calls Pure Pricing- basically no-haggling needed because it's already priced to sell. This was great, as we had already spent hours playing the back-and-forth game at the other dealership. The service we got from Mark was great from the very start and we were treated with respect. All the pricing, including how trade-in values are calculated was very clearly laid out and explained/shown to us- there were no mysteries like at some other dealerships. You really get the feeling that they are a service-committed dealership that wants to make their customers happy, not just get over on you any which way they can. The sales manager Oscar was great as well, and when we showed up at the dealership 10minutes before closing, they actually stayed almost a full hour later to continue working with us. Nik, the Finance Manager was also a pleasure to deal with. Literally, every person we interacted with was very professional, respectful, friendly and genuine. Overall- great buying experience (and I've been to quite a few other dealerships over the past few years.) I would definitely come back to this dealership the next time I'm in the market for a car. Very personalized service, and great pricing system.

HPoe

5 de abr. de 2015

Buying our new car from Premier was an easy decision and it was all due to Trent's sincere, honast and no pressure personality. When our daughter-in-law needed to purchase another vehicle, we knew exactly where to bring her and who she should speak with. Thank you Trent for not only making my husband and I very happy but also my daughter-in-law as well. Dee & Hershel Poe

Lilgeeky21

26 de mar. de 2015

When going in at first I was only going to get a car maintenance but I also wanted to have more informations and questions about my car. But mark was very friendly and helpful and was able to get me a brand new car. It felt good it was like make a deal with a friend and didn't feel like I was cheating myself out.

rmilham

26 de mar. de 2015

Recently purchase a Prius V through Mark Correia, advisor. I started talking with him back in July 2014 and it was great that he understood I was shopping looking at a number of other brands. If I dropped by and Mark was not there others would offer to help or if I just said no thank you that was fine - NO pressure. When I decided I wanted to buy and actually found one on their lot I liked he moved things along and I took deliver the next day (Saturday) at noon. I've dropped by a couple of time and he is very willing to help me.

PETER GLYNN

25 de mar. de 2015

I brought my wifes caravan in for just an oil change. Stephanie told me she would call me when it was done. When I picked it up, it had been vacuumed and run through their car wash. What an awesome service they provide. I definitely will be bringing both my cars to Premier Toyota for all my service concerns.

fordy07

25 de mar. de 2015

I called to scheduled my appointment for my '13 corolla on friday and I was able to come in next day. When I pulled in Stephanie came out and greeted me at my car and checked me in. She said it would be about an hour for my service and it was done in 45 min. Stephanie was very friendly I definitely will bring my car back for service and to trade in my lease.

dfernandes

20 de mar. de 2015

Mark drove all the way to UMass Dartmouth to put plates on my tC. He showed a great deal of initiative which was refreshing considering that I had been looking for another car for about a year. Very understanding and gave no pressure.

Kim

17 de mar. de 2015

I would rather drink bleach than buy a car from anyone other than Premier Toyota of Newport! Following multiple negative experiences at other dealerships in RI and MA, particularly those where I was told prior to my arrival that the car they advertised was indeed on their lot, yet arrived only to find I'd been a victim of the classic "bait and switch", I thankfully arrived at Premiere Toyota of Newport. I had been in the market for a pre-owned Toyota Highlander and spent countless hours driving to various dealerships, only to be met with much frustration, disappointment, and discourteous staff people. By the time I located a Highlander advertised at Premier, I was skeptical to say the least, however was immediately pleasantly surprised by how personable and professional the staff were at the dealership. From my first interaction with Oscar, Premier's Sales Manager, I was made to feel at ease, as he introduced me to Mark Correia, Salesperson, with whom I worked with throughout the car-buying process and beyond. I cannot say enough about how positive my experience was working with Mark. Mark not only educated me about the vehicle, and answered all questions courteously and professionally, but also did so with the utmost level of respect for me as a buyer. I have bought several cars in the past, my last having been a Lexus IS 250 from a large, well-known dealership in the area, yet I have never been treated as well as I was with Mark at Premier. Throughout the sale and beyond, Mark went above and beyond to ensure that I felt confident, not only in my choice to buy the Highlander, but in feeling as though I got the best possible deal on the car of my choice. Since finalizing the sale, I have received calls from Mark as follow-up to ensure my satisfaction with the vehicle, as well as a personalized thank you card expressing gratitude for my work with him. Mark is definitely the man to see if you are looking to buy a car. Premier is the place to do business if you value professionalism, courtesy, fair pricing, and ease in the process of purchasing a vehicle. While I expect to be in my Highlander for many years to come, I will absolutely return to the dealership for my next car purchase. Thank you, Mark, Oscar, and the rest of the Premiere Toyota of Newport team for an excellent car-buying experience!

02871

11 de mar. de 2015

This dealership is AWESOME!! I was looking at the Rav 4 line but couldnt decide between the XE, XLE, and the Limited. No hassle, no upsell, no rush, no stress Mark listened to my needs and wants and simply provided the answers to my every question so I could make an informed decision, and I purchased the XE. Their cars are priced the same for every customer, so the negotiation pressure is eliminated. The cherry on top is the way you are treated AFTER they sell you the car. We get the free 2 year service plan that Toyota offers, but Premiere also has their own style of customer service which was totally unexpected and greatly appreciated. Last night the service department gave a group presentation to all their customers who bought a new or used car in the past 6 months while we had subs, and we got another bag of Toyota freebies. Free car washes for the life of my car as long as I own it?? Are you kidding me? I love this place!!

happymom

1 de mar. de 2015

I've been taking my vehicle to Premier for several years for repairs. I have always had a good experience dealing with the dealership. Mark Correia is an excellent person to deal with if you are looking to buy a new vehicle. He is fun and very honest.

Chip

1 de mar. de 2015

By far the most comfortable and stress free car buying experience in my life. I started by contacting the dealership about a particular vehicle which ended up not being what I was looking for. After talking to Jess Motherway in sales, I explained what was of actual interest to me and she told me she would contact me if something came in. No rush, no pressure, no repeated phone calls or emails trying to sell me something other than what I asked for. A few weeks later I receive an email and she forwarded the info on a unit. Perfect match. Visited the dealership and had a no pressure conversation and test drive. Went back with the trade two days later and they told me what they would give me for the trade and it was more than fair. Meeting with Nic the finance manager was again a no pressure and efficient experience with a fair finance rate. This dealership from the showroom to the shop reflects that of a finely tuned machine. Everyone that I interacted with was a consummate professional and was low key and did more listening than talking. Save yourself a lot of time and aggravation and call Premier Toyota of Newport. It will be worth it.

Glenn

27 de feb. de 2015

Bought a new Tundra (this is my 3rd Tundra) and this was by far the easiest purchase I have ever made. There were no hidden costs. Jess and Oscar were great to work with. They put all of the numbers out on the table, told me their markup and that was it. I had already done my homework and knew what the truck should cost and they were right on the money. They also gave me top dollar for my trade in, which made it even easier to deal with them. My wife was also looking for a new vehicle and she just purchased a new 4Runner. We didn't even think about going anywhere else. Also, the service department is outstanding. Can't say enough good things about Premier and will definately do business with them again.

SkipV

27 de feb. de 2015

My wife and I just purchased a new Toyota Prius V from Premier Toyota and the experience was outstanding. There were no high pressure tactics or urgency involving the purchase of our new vehicle. I do a lot of research on any vehicle we have purchased so I was already knowledgeable about the Prius model we had decided to check out. My sales representative was Matt Hill and he was very forthcoming with all answers to any questions I had about the vehicle. His knowledge of the Toyota line is impressive as I have met sales persons in the past that did not know about the product they were trying to sell me other than what you could find in a television commercial. Matt was very informative and was not pushy nor did he try to talk me into anything other than what I was interested in test driving. He accompanied me on a test drive over several roads that had not been entirely cleared of snow from a recent heavy storm and pointed out several features about the vehicle as we drove. When we returned, he gave me a quick tour of the dealership service areas and body shop. This dealership was recently totally redone and the facility is outstanding. We discussed a few options about financing as well as leases and when I asked, provided me with invoices to see for the vehicles they had in stock. At no point did I feel pressured or rushed to make any decision as I did not have my wife with me at that time, although we both knew we wanted to buy a hybrid vehicle. One point I would like to make is that the dealership has a minimum profit they make on each new vehicle and that figure was below even what I usually had allowed when purchasing or leasing a vehicle. Also, the owners have apparently 'cleaned house' and terminated employment with the type of employees that in the past were a determent to the dealership. The owners are definitely focused on providing a great customer experience for all departments at Premier Toyota (and that also goes for their Nissan dealership, right next to the Toyota showroom). The fact that the sales persons at Premier are on salary rather than a straight commission takes a lot of pressure off to make the sale the same day a customer is first starting to look for a car. At no time did I feel the need to make a decision about any vehicle while I was at the dealership. When I left the dealership with all the information I needed so I could go home and discuss things with my wife, it was with a good feeling about the dealership and the people I had met during my visit. A few days later, my wife and I both went to Premier so that she could test drive the Prius since it was to be her car. Matt had asked that I call prior to coming down, which I did, and when we arrived, he had already warmed up the car (it was an extremely cold and windy day) and had dealer plates on the Prius I had previously told him we were most interested in purchasing. While Matt stayed at the dealership, we took the vehicle on an extensive test drive to see how the vehicle performed under all driving conditions, which to say was perfectly. Upon our return, we had made the decision to purchase the vehicle we had driven and the only thing left to do was the paperwork.The finance part of the purchase was also a very pleasant experience. The finance person at Premier Toyota is Nik Kischko and he was very helpful and efficient at his job. As with Matt, he was very knowledgeable and offered the usual additional options for extended service warranty and some protection options for the vehicle, but he did it like someone showing you a pair of shoes, straight-forward talk with no pressure to purchase any additional treatments or options for our car. Everything was done within a very short time and the only decision left was when to pick up the car. Overall, this dealership ranks at the top of all the dealerships I have visited during my lifetime of buying or leasing cars. If the service and parts department are as customer oriented as the departments I have had the pleasure of dealing with to date, then Premier will absolutely be at the top of my list of recommendations to friends and relatives if they are looking for a car.

Ches

25 de feb. de 2015

I would gladly recommend this dealership. Recently I had walked in with my fiance in search for a Toyota, and was given a brochure (Along with wonderful recommendations) on which models would be suitable for our situation. Very friendly, and very professional!

x

24 de feb. de 2015

5 stars all the way, highly recommend this dealership under new management. Quoted me a price on a vehicle then realized it was the next model higher but stuck to the original price because that's what they told me. Who can argue with that?

sailorman

23 de feb. de 2015

My best experience purchasing a car ever; and I have owned a number of cars. The sales dept and the service dept are efficient and thoughtful. I would highly recommend this dealership.

Henry

23 de feb. de 2015

Dealt with Samantha. Very nice and freindly. Quick service on my Camry. Came out and let me k ow what would need to. E done at next service visit

Marcia

22 de feb. de 2015

I went in for an inspection and Premier notice my third brake light was out. I have a Mini Cooper which required a new third light assembly. They ordered the part and within a week my car was seen again to have the new brake light and no charge for the re inspection... Which passed.

jkrapf

16 de nov. de 2014

I purchased a new 2015 Tacoma Dbl-Cab TRD Sport. The options I wanted (mainly the JBL premium sound system and app suite) were not available and locating one was not possible as there were none available in the Northeast. I could not ask for better salesman (Bob D). He was upfront and extremely accommodating. Not once did he try to push towards a truck that was in stock just for a quick sale. He explained the process of locating one as well as the wait time to order on. To make a long story short I ended up putting a deposit down and an order was placed. The truck arrived 6 weeks later and the rest is history. The bottom line is my experience with the dealership was a positive on mainly due to Bob D. Great guy and if you are looking for a new or used car I highly recommend reaching out to Bob D. at Premier Toyota of Newport..

1Sunbum

30 de jun. de 2014

At first contact, the impression I had was it was an overpriced and not all that great a service dept. (thought the $100 diagnostic fee was nonsense). It's still pricey (guess that's the norm these days) but recent experiences with our 2 Toyotas at this dealer have been good (although the services we had were minor). They did the work right the first time and they seem eager to please. Their follow up call to make sure you're satisfied is good customer service/relations. The more I've been to them the more I like what I see, especially now that their settled down from all the construction (the new facilities are impressive).

JohnZehring

31 de mar. de 2014

I purchased Extended Warranty with Guaranteed Price Refund. They did not honor. Callously indifferent. Did not get $900 refund I was promised. Cannot be trusted.

kevin454

6 de feb. de 2014

this place sell crap within two days of owning certified preowned Toyota the auto trans failed and took over a week to be repair will not be back

DannyBlinn

3 de oct. de 2013

Rob helps out all the time when my vehicle needs service always gets it done on time I want to thank him for Great Customer Satisfaction

Minehead

12 de sep. de 2013

My car was hit in the front a couple of weeks ago. I took it to Premier Toyota of Newports body shop because I figured they would do a good job and use Toyota parts to fix it.The other day I went to pick up the repaired car and took one look at the paint job and rejected it. The paint on the front didnt match the paint on the back. Sure they faded it, but looking at the whole car from the side, the difference was obvious; even between the two doors. To be specific, the paint on the front was a beautiful deep blue, while the original paint they were to match was more silver, with a hint of gold. In addition the new paint had larger metallic flecks than the original, and finally the gloss of the new paint was much higher than the original.On the phone with the body shop manager, he essentially told me that I had to take it and be happy about it. I explained the problem and he tried to baffle me with BS, tried to tell me I was imagining it, told me that now they use water-based paint and I should be happy for its greenity and told me the paint had faded over the last six years and there was no way they could mix colors to match it. Theyve also told me that the paint is very hard to match and that they did their best.In making his excuses, the body shop manager let slip the real reason the paint didnt match: Toyota changed the formula to a water-based paint.The body shop manager and owner of the dealership have flat-out refused to do anything to fix the problem. They expect me to accept a car that looks obviously repaired and is now worth much less than it was before the accident.Rather than try to make me happy, the owner and manager have tried to bully me into going away.

brandy23

28 de dic. de 2010

I recently had my toyota matrix serviced at this dealer ship and I have always had a great experience ! All employees from service dept to payment dept have been awesome. I have bought 2 cars from this dealership. I love the free rental while car is being worked on it saves me time and money ! Keep up the good work !!! I will be back for car number 3 !

joepilot55

26 de ago. de 2010

The time had come to replace my Toyota that had served me well for the past 13 years and 190K miles, I started shopping around and visited several different dealerships looking for a prospective vehicle. I didn't have a particular make or model in mind and was in the "browse" mode. My experiences at most dealerships were indifferent.I then stopped into Toyota of Newport mainly due to its proximity to my workplace. I was quite impressed with the facility. It was clean, well maintained and organized. I was greeted by Shane and he took the time to show me around and show me several different cars and SUVs based on my requirements, this was despite a very cold and rainy evening. Shane was knowledgeable and patiently answered all my questions despite me letting him know that I was not ready to purchase a vehicle. To my relief, I felt no pressure to the contrary from the sales staff. All the staff members that I met while I was there were courteous and professional. This included Sales Manager Kerry and Alvin from finance.I identified a few cars that I liked including a couple of used ones. I went home and did an extensive amount of research on the internet regarding prices, owners' experiences etc. I called Shane back to test drive two used cars that I had put on my shortlist. Shane had the cars ready when I got there and again put in a good deal of time with me going over each car and the respective features and amenities. I test drove both and really liked one of them. I negotiated what I knew to be a very fair price for the car I wanted and also got a fair trade in allowance on the Toyota I was replacing. I came in the next day to finalize the purchase with Shane and arrange financing through Toyota Financial Services. Greg helped me with the financing portion and before long I was out of there with my new ride. It had been spiffed up and gassed up while I was finishing the paperwork, this was certainly not necessary since the sale had already been made but nevertheless it was a nice touch. All in all, I was very pleased with the entire experience and would highly recommend Toyota of Newport to anyone considering a purchase or lease. They have a great reputation and I experienced first hand how they earned that reputation.

RhodyJon

1 de ago. de 2010

The process was quick and I was able to get the car I wanted at a price I could afford. As well, I was able to get an upgraded model (the S with moon roof instead of the LE), for less per month than the original quote. Great no-pressure sales and overall experience. I would suggest Toyota of Newport to anyone looking for a new car. It's worth the drive down.

franray

11 de nov. de 2009

My husband feels that going to a car dealership is like getting his teeth pulled out and it becomes painful. He feels harassed, taken for a ride and that the sales person just wants a sale. Oh please leave my teeth alone...Well guess what our visit last week to Toyota of Newport gave my husband a whole new outlook. aka Paula was the first sales person I have seen my husband relate to. Yes she also made him laugh. She was forthcoming, extremely professional and made us feel like we were part of the Toyota Family and that we were making the 'right' decision in what we were buying. She understood our budget, she understood our needs and most of all she explained that life was too short to worry-enjoy life and we are through our highly rated visit and sale with Toyota of Newport...thank you very much Paula.

rduvall

27 de ago. de 2009

Was able to get an appointment right away. Service dept diagnosed problem and secured the required parts. Repairs resolved problems and were completed in a timely fashion. Dealership provided free loaner car while car was being serviced. repair work is warranteed.

Oceans

24 de ago. de 2009

I am tired of the issue which is not of my doing having no solution. I have had nothing but problems with this vehicle since I purchased it two years ago. If I was not for an outside force I would have never had any issues be solved. The service departmant is never at fault.

robin1232

12 de ago. de 2009

I'm always treated with courtesy and consideration. I like the email reminders so that I don't forget to come in for service. My questions are always answered, by the mechanic in the bay if necessary. I don't feel that I've ever been encouraged to spend money on service I didn't really need. I like having local shuttle service if I need it. On the rare occasions when I've required a loaner while my car was being serviced, they've always tried to give me what I needed to accommodate the computer equipment I use for my business.

sjbball

9 de ago. de 2009

Love having my car serviced at Toyota but pricing is high and during these economic times it would make the decision to have my toyota serviced at Toyota easier if costs were a bit more competitive. The people are very nice and will work with you just realize you will pay top dollar.

bobgess

24 de jul. de 2009

Positive attitude on part of sales personnel. Bought Prius so there was no price haggling. Sales representive covered option packages and prices and helped us decide. We were kept informed about delivery date. Finance person helped us decide on extended warranty plan. Also Toyota credit card.

tsh

21 de jun. de 2009

I brought my Camry in for a free check up and while I was waiting I spoke with a sales man about the new hybrid Camry but never did I feel pressured to buy or ignored when I said I wouldn't be purchasing a new car for about 6 months. The worst part about dealerships can be the pressuring salesmen but in this case they were wonderful, I will buy my car here in 6 months without a doubt!

NedT45

29 de abr. de 2009

Bob Tortolani did a great job informing us about the Prius and putting the savings of driving a hybrid in concrete numbers. He was more of an advisor than a salesperson- which made the experience more comfortable. When we met with the business manager, he fully explained the contract and it was not a pressure situation. High marks for all. Ned