Dave Winters

27 de feb. de 2021

The service department at Larry Miller Lexus is simply the best! Seriously, Mandy and John always go above and beyond!! Obviously the technicians are great as well or I couldn't write such a positive review. They keep me rolling smoothly down the road:)

Betsy Ostrander

27 de ago. de 2021

I bought a 2019 Lexus RX 300 hybrid. 75% of my experience was great but the last 25% was pretty unpleasant. On the website the car was listed at 16000 miles. The evening of purchase, I realized it was instead 19000 miles - an error probably made by just transposing a number when entered into the system. Upon notifying the salesman that the mileage was incorrect on the sale documentation, he indicated that I must have been mistaken about the posting and the paperwork and I should be happy it was still low mileage. When my husband called, they acknowledged the error and vowed to "make it right" which was giving us two oil changes as part of a maintenance package that we had declined at the time of purchase. The man handling the financing let us know that his "girls" would fix the paperwork It's 2021! it's condescending and sexist to refer to female colleagues as "girls". I should have double checked the mileage so that's my fault. It's a great car - I'm not unhappy about the vehicle but I wish the customer service was better. If you're a woman who has the resources to purchase a Lexus, consider trying Inifinity, Audi or Volvo. Maybe it won't be much different but it can't be much worse.

Paul Miller

19 de ago. de 2021

My experience was great. For the salesman Johnny D thanks for working hard on getting us all the information we needed to make the right decision. To the finance person Al thanks for getting us the extras. To the finance supervisor Wade thanks for getting our payments down lower. I would recommend LHM Lexus to anyone who wants a stress-free experience. Thanks again we love it!

Jeremy Davis

17 de ago. de 2021

I went to their Service Department for their "expert service" to diagnose a check engine light on my vehicle. I've been back twice for the original code that they've "diagnosed" and "fixed". The check engine light is back on a third time for the same code, and I'm loathe to go back. They've not done any diagnosis other than to say a part needs replaced, replace it, then it turns back on less than a week later. Loaner vehicle's are nice if they have one available for you.

Barbara Snowden

12 de ago. de 2021

We just bought a beautiful Lexus RX hybrid. This dealer gave us a wonderful trade in so we could buy up. We recommend this great buying experience to others who are wanting to get ahead of the economic concerns!! South Jordan buyer