Michael Mayer

4 de may. de 2015

Very knowledgeable salesman. The buying process was easy.This is the second vehicle I bought there.

John Mabry

1 de may. de 2015

Had state inspection and regular serviced preformed and John Bennett loaned me his car so my wife & I could go to breakfast which we appreciated since we live over 25 miles away.

Jerome Stephens

27 de abr. de 2015

Great staff. Very helpful and very prompt and efficient!!!!!!

Dennis Voytko

21 de abr. de 2015

Mike Vitalie is the epitome of customer service. From the time we bought our first vehicle at Laurel Ford, he has always taken care of us in the Service Department. Because of him, we have also purchased a car from your sister dealership, Laurel Nissan. Mike is always willing to give you the explanation in layman's terms and has never treated us like someone off the street who doesn't know what they are talking about. The service technicians are awesome, get the job done quick, and get us back on the road. We trust them wholeheartedly to keep us safe in our vehicles.

Daryl Wagner

20 de abr. de 2015

Service people were great . Timing was also great . I would like to be in the service area with my car as it is being serviced . If there is a problem with it , I can see it and talk to the technician about it .

Scott Robison

14 de abr. de 2015

Always great service from laurel ford, from the service desk to the guys doing the work.

Judith Ashcom

7 de abr. de 2015

Staff was very polite & helpful, explained everything they did & what to expect on next visit.

Harold Callihan

4 de abr. de 2015

A few days i bought a 2011 ford ranger and i absolutely love it so far, everyone treated me very nice and any questions i asked they were straight forward with me in the future i will highly consider on going back for my next vehicle.

James Yurasek

1 de abr. de 2015

Excellent service. Everyone is courteous and helpful.

Rose Kleinman

31 de mar. de 2015

Had a grease job and oil change. Also had our summer tires from last year put on. Always get nice service from Mike Vitalie.

Natalie Sheehan

31 de mar. de 2015

The Laurel Ford Auto group was incredibly helpful and accommodating to my needs.

Diane Jacobs

26 de mar. de 2015

I purchased a 2015 Ford Fiesta. The Salesman was great. He went over everything the day I bought it. His name is Don Haines. Service installed the extras I purchased for the car and did a great job installing them. The parts department was most helpful in ordering the extras I wanted.

Dennis Salem

24 de mar. de 2015

Mike Vitalie is always excellent. If I have a problem he is on it and is always accomodating I have two Lincoln MKS cars an he's my top pick for service.

John B

18 de mar. de 2015

My service advisor John has been very informative and patient. I am also treated with respect and I feel that he truly cares about my autocare.

Jack Williams

18 de mar. de 2015

excellent service as always, treated well. they know me by name.

Dustin Tolar

18 de mar. de 2015

Love the place!! Everyone is so nice, awesome place to take your vehicle if something is wrong with it!

John Kline

13 de mar. de 2015

Nothing to say, Laurel Ford service people are always excellent !!!!!!!!!!!!!!!!!

Roy Gindlesperger

11 de mar. de 2015

The service manager did a good job listening to my concerns. However, the mechcanical side was slower than expected.

Rick Flickner

10 de mar. de 2015

Quick service on this visit. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Vincent Beyer

9 de mar. de 2015

I am very pleased with the service at Laurel Ford. Everyone is very nice and helpful. Did not have to wait very long for my 2014 ford escape to be serviced.

Michael Makuch

5 de mar. de 2015

I am satisfied with all of the service and repairs on my auto.

Zeno Zimmer

4 de mar. de 2015

Polite, good staff. Price is competitive with other repair shops. Repair time was better than expected.

stacey Mclucas

3 de mar. de 2015

John bennet was very helpful. Great service dept. Everyone there are very courteous

Paul Negy

3 de mar. de 2015

I had been trying to get in for a oil change and tire rotation for 2 weeks but work kept getting in the way. I stopped in late afternoon on Friday after getting back into town to schedule an appointment for Saturday. Mike was at the counter and got me right in. The staff always goes the extra mile to accommodate my needs. I wouldn't go anywhere else to get my 2013 F150 serviced.

George O'Hara

2 de mar. de 2015

Staff always helpful and clearly detail service to be performed and costs.

Dan White

2 de mar. de 2015

Had no idea what was wrong with my car, showed up with no advanced notice and after a small wait they took my car in and told me what was wrong with it. turns out i was risking blowing up my engine if i drove much more before it was repaired. they sent me straight to the body shop up the road and i was advised to get a rental immediately. great people at all 3 locations (windber, eisenhower body shop, and payless rental)

Ronald Shorto

28 de feb. de 2015

laurel ford always treats us great. i have one suggestion tho, it would have been nice to have my car (ford fushion) washed while it was being serviced as it was so dirty from the winter as a complimentary perk. altho it was very cold out. Great people work there and they are always very helpful with questions etc.

David Hale

28 de feb. de 2015

The service was very good and they got our car back to us in a very timely manner .

Aaron Jackson

26 de feb. de 2015

Scott Long and his team at Laurel Ford did an amazing job at making my "out-of-state" purchase as smooth and easy as possible. The truck was detailed and fueled up ready to go when I arrived. All paperwork was in order and the transaction was done very quickly. Even though I live 2500 miles away, I would consider purchasing another vehicle from them again in the future just to shake their hands and ENJOY buying a car again. I highly recommend Scott and his team at Laurel Ford Johnstown, PA!!!

Marjorie Weaver

26 de feb. de 2015

Very satisfied with service and staff. Laurel Ford Lincoln found the exact MKX we were looking for at another dealership. On delivery, the MKX was showroom clean and was exactly what we wanted. Our salesman spent much time going over the many features, details of our new MKX. Have dealt with Laurel Auto Group for almost 10 years and have always gotten exceptional service and the staff is always courteous and knowledgeable.

Daniel Heller

26 de feb. de 2015

I took my 2014 Ford Escape to Laurel Ford Lincoln for service. I had the "Works" done (oil change, tire rotation etc.). The staff was very helpful and explained everything. The service was completed fast and right. I am very satisfied with the work done and I would recommend Laurel Ford Lincoln to anyone to buy a vehicle or to get service done.

Judith Kautz

26 de feb. de 2015

2013 C-Max I was unsatisfied with the answer the Service Manager got from Ford Engineers.We are experiencing a release of the brakes when descending a hill.

Daniel DeVos

25 de feb. de 2015

I was having a serious problem with my brakes on a recent trip I called Mike in the Service Department, described the problem in detail, and told him I would be in Johnstown for a couple of days latter that week.Mike described the part it sounded like I needed ("brake booster" I think). He said he would get one in, and have it installed, if that was what the car needed. We made an appointment for Friday of last week, (I had to leave to return to North Carolina on Saturday AM).That part was what the car needed (the breaks were hardly working at all by Friday); the part was installed and test driven, and the breaks wok fine again now. Best of all, it turned the part and installation were covered under warrenty. Overall, it was a very positive experience and outcome.

Carolyn Blough

25 de feb. de 2015

This was a very good visit. John went above and beyond at this visit. I had asked him questions about fog lights so we walked over and talked to the parts area and they were to look into that and call me back.... well that didn't happen!!! However, the reason I went there was to get an oil change and to see about the transmission recall and that went well. I didn't hear anything yet about a date to bring my car back in for that but he did say that it would be about 10 days and that is tomorrow..

George Lesko

24 de feb. de 2015

Everyone I came in contact with at the service and parts departments was courteous and efficient. I enjoy dealing with Laurel Ford.

Ronald Samuel

24 de feb. de 2015

It was very good and helpful to get warranty service done at the same time

Nicholas Kolar

24 de feb. de 2015

everything went as expected. service was fine. i was in and out within a hour

Sheila Renninger

20 de feb. de 2015

Just came in for an oil change and tire rotation. they were fast and effecient. While I was writing a check to take care of the bill, Mike took care of a rebate for me. I didn't even know there was a rebate available. Thanks Mike, I appreciate the excellent service. Also would like to thank the mechanics.

Stacey Kamler

18 de feb. de 2015

Dan is the most helpful salesman. He will educate you on everything with the car And will take phone calls at any time if you have questions. He set up the navigation system in my car and the Bluetooth for my phone. I would highly recommend him to everyone I know!!!

Frank Young

18 de feb. de 2015

Staff was very friendly. Liked waiting area and coffee available. (:

Michael Debiase

17 de feb. de 2015

Very satisfied with the work completed and the staff involed.

Lynn Bertocchi

17 de feb. de 2015

staff is very helpful and courteous. Answered all my questions. Will recommend Laurel Ford to all my friends.

Robert Brownlee

17 de feb. de 2015

I was at the service dept. to have a new battery installed and complete the annual state inspection. As usual, I was met with great respect and attention from those reps. I dealt with.

Rose Ann Kleinman

16 de feb. de 2015

Battery light kept coming on. I did not have an appointment but they were very accommodating. They drove me home and kept me informed on the status. Needed an alternator and it didn't come in right away and they kept me updated. They also brought the vehicle home for us.My Mom, Mary Ellen Kupecky, brought the vehicle down.

Randall Hackett

16 de feb. de 2015

As I always wait for the vehicle, the service was completed in an acceptable time. Thank you.

G G Balog

13 de feb. de 2015

Over the years, I have always had only comprehensive and quality diagnostic maintenance/service with a rapid response from the Laurel Ford Service Team. I would certainly endorse and recommend them.

Lawrence Celmer

13 de feb. de 2015

Ford escape. The service is great. If my vehicle needs something they call me right away. My vehicle is picked up at the house. I do not have to waste my time sitting in at the dealership.

Patrick Gillin

13 de feb. de 2015

Mike the service coordinator was extremely helpful and has been for years. Work was done as it was a sort of emergency (window down in snow storm)and truck returned with no issues. Thank you.

John Spontak

11 de feb. de 2015

The service staff was very helpful, and took good care of my vehicle and me. I actually brought my other vehicle in the next day for service.

Joyce Murphy

11 de feb. de 2015

Exceptional staff. Very committed to resolving the issue with my car

Joseph Lech

10 de feb. de 2015

SERVICE WAS OUTSTANDING! STAFF WAS VERY HELPFUL THEY DID A VERY GOOD JOB.

John Dayton

9 de feb. de 2015

Great service as usual. Very helpful. Will continue using them.

Karen Miller

6 de feb. de 2015

Always happy with the quality of my service. Staff is friendly and not pushy.

Stephanie Spinelli

4 de feb. de 2015

I love Laurel Ford Lincoln! They are helpful and friendly and go above and beyond what's expected. I wouldn't go anywhere else!!!

Daniel Hydock

4 de feb. de 2015

I have been a very satisfied customer for many years. Can't say enough about all the staff. My Explorer is the best vehicle I have purchased.

Charles Gunby

2 de feb. de 2015

My ford F-150 was very well taken care of. I came in for an oil change and tire rotate and they found out that I needed an air filter. They went well beyond my service check which I appreciated to keep my truck running. Job well done.

David Donato

31 de ene. de 2015

I had the works performed on my car as well as a state inspection. My car was serviced quickly, efficiently, and in a timely manner on a very busy day. I am a very satisfied customer.

RJ

30 de ene. de 2015

Great service. Quick fix to the problem. Always a pleasant experience. Work done on time and to the customer's satisfaction.

John Mabry

30 de ene. de 2015

they were very good in getting me on the road Replaced battery at no charge and had road side service at no charge

Carol Hummel

28 de ene. de 2015

The staff at Laurel Ford-Lincoln was very friendly and courteous to me when I leased my 2015 Ford Fusion last week. The F&I person was very nice and almost made the paperwork fun but at the very least made it seem to go quickly. I was very impressed with the cleanliness of the showroom and the lot. Even though we had just had a snow storm the lot was plowed and free of snow. I would definitely recommend Laurel Ford-Lincoln.

Shannon Walylko

28 de ene. de 2015

I had a wonderful experience buying my Ford Escape from Shawn. I received great service and a great deal!

Ellen Stephens

27 de ene. de 2015

We have a 2012 MKZ and your service is of top quality. Staff is superior.

Rodger Walls

25 de ene. de 2015

Everybody was great. The mechanic did a superb job. The ca was. Returned in great condition.

colaws3

24 de ene. de 2015

After finding the exact F150 I'd been searching for online, I contacted Scott Long for more info on the truck. The dealership was 4 hours away and I was a little apprehensive about buying the truck sight unseen. Scott knowlegeably answered all my questions and provided all the info I needed to allay my fears about buying online. The truck was exactly as he described and exceeded my expectations. The whole transaction was smooth and efficient. Everything was taken care of when I arrived at the dealership and I was on the road home in my new to me truck in no time at all. I would recommend this dealership to anyone and will definitely check with them next time I'm searching for another vehicle. Buy with confidence from Scott Long and Laurel Ford.

Brandon

24 de ene. de 2015

Honestly, It would be very hard to describe how HAPPY that I am that our beloved F150 Ecoboost is finally FIXED! If you are looking for a dealership that you can trust with your vehicle issues, look no further! I recently took our '11 F150 Ecoboost Truck into Laurel Ford about an ongoing unresolved issue that another dealership COULD NOT fix! Being new to the Johnstown, PA area not knowing the dealerships around here, I decided to give Laurel Ford a call and make an appointment to bring my truck in. When I made my appointment, I was talking to the Service Manager about my issues and on going concerns with my truck. He was very professional and dedicated to assist me with my problems. I took my truck in on my appointment day and the same day, I received a phone call from the Service Manager with a detailed diagnosis of my truck issues. I gave him the go to perform the work, and he promptly had the parts ordered and had them the next day --AWESOME! The next day while at work I receive the call I had been desperately waiting on.. the call from Laurel Ford. The service manager called to inform me that my truck was fixed, and good to go! My truck feels better than it ever has, and it has been this way since I bought it unfortunately, but now I am good to go!This is the best customer service that I have received from a dealership hands down!! Thank you Laurel Ford for having top notch employees like the service manager and techs at your service department. I will definitely be back for all of my service needs, you can count on that!!

Robert Fisher

23 de ene. de 2015

We have been using Laurel Ford in Windber for many years and they have always been kind, considerate, friendly and very courteous. Have always taken time for us even when we did not have an appointment and stopped in for an emergency. They are a wonderful team and we do not think of going elsewhere.

B Weimer

23 de ene. de 2015

My experience was good as always. Customer service always friendly.

James Jock

23 de ene. de 2015

As usual, Laurel Ford provided outstanding service to my F-150. That's why I keep coming back to Laurel Ford.

cheryl levernty

22 de ene. de 2015

very pleased with service, was able to take my vehicle home the same day, sales person very helpful and pleasant, went out of his way to ensure I was happy. Scheduled my vehicle quickly for an additional auto start and tow package addition

William Mcknight

20 de ene. de 2015

The service on my Taurus was done in a timely manner and the service staff was very helpful.

John Bennett

19 de ene. de 2015

Great service writers and service technicians. I would definitely return to the service department.

Laura Perry Thompson

16 de ene. de 2015

I arrived for regular service Saturday morning. Representative responded immediately to my service needs including inspection due to recall notice. Also able to speak with salesman regarding arrival of 2015 Ford Edge. All very helpful.

Mark Miller

15 de ene. de 2015

The Service Manager Mike Vitale is great, accommodating, helpful, and goes out of his way to help his customers

Paul Piatek

15 de ene. de 2015

great service -good people- family atmosphere . . THAT OLD FEELING OF ANXIETY GONE REPLACED BY TRUST.

Walter Conklin

13 de ene. de 2015

Great service! Provided a rental to offset the need to keep my car for several days. This was greatly appreciated. Several recalls were also processed, some of which I was not aware of. This was also appreciated.

Ron Sturm

9 de ene. de 2015

in & out very fast! I got to know john and fran over from having my ranger servisied at laurel ford .I was always pleased.

The Konvolinka's

9 de ene. de 2015

The service staff was very accommodating and completed the scheduled service and state inspection on our F-150 within the time they had indicated!

Frank Salino

8 de ene. de 2015

I bought a 2015 ford f-250 online through scott long,the price and communication with scott was awesome

Sandra Digiulio

8 de ene. de 2015

Had a remote starter installed in my 2014 Explorer. I love it. Mike Vitale was very helpful and it was done on a timely manner. Thanks!

Kimberlee Hrabic

7 de ene. de 2015

Staff was very helpful and facility was nice and clean

Robert Brownlee

6 de ene. de 2015

Service dept personnel are very helpful and care about your problem. However the parts dept needs to be more considerate of customers standing/waiting at the counter. They seem to ignore one being there and let's them stand for considerable time before waiting on them.

Nelson Ringler

6 de ene. de 2015

Other than some oil on the console & steering wheel everything was fine.

David Donato

2 de ene. de 2015

My experience here is always good. I needed brakes and rotors for my car and they got me in the same day i called which was good. Other places wanted me to wait 1-2 weeks. Overall excellent customer service.

Joel Bowser

2 de ene. de 2015

It was better than the previous visit. first one not up to standard

Danchanko family

2 de ene. de 2015

The only service that we had done was the protection package for our new 2015 Ford Escape Titanium. This was a replacement for a Laurel Ford 2014 Escape that was lost in an accident. The service is wonderful at Laurel. Even with the holidays our car was ready for us with the protection package (both interior and exterior) in only 2 days. We returned to the Laurel Auto group and plan to continue shopping there.

James Trexler

1 de ene. de 2015

Prompt, welcoming and accommodating service. Just what I always hope for with my Mustang. It certainly needed the tune-up, it felt like a new car pulling out of the lot.

Rick Flickner

31 de dic. de 2014

Took vehicle in because tire almost came off because lug nuts on one wheel weren't tight. Laurel fixed vehicle and was very sincere about the problem. My only concern is that the wrench light came on on the dashboard two days later which I looked up in the owners manual and said it was power train or four wheel drive problem. But next time I started vehicle up, light did not come on, and hasn't since but I am not sure what will happen when I put vehicle in 4 wheel drive when the weather gets bad.

Ricky Williams

30 de dic. de 2014

The technician that worked on my truck was very intelligable lol

Katherine Rutledge

30 de dic. de 2014

The service department put great tires on my car, and when one of the tires was damaged in transit, they were very quick to order an additional tire and get my car in again as quickly as possible.

Paul Smiach

30 de dic. de 2014

2003 F-150. In for state inspection and brake issue. Both Fran and Mike in service were great in getting me scheduled.

Jerome Stephens

30 de dic. de 2014

I appreciated the speed with which my appointment for service was scheduled. It was Christmas week and I did not think I would be able to get my vehicle serviced.

Donald Batiste

30 de dic. de 2014

The service department at laurel ford is exceptional in all aspects

John Gornick

29 de dic. de 2014

Mike Vitalie is the best service writer you have! If he's not available we wait until he returns.

Brian Guessford

25 de dic. de 2014

I am originally from Hagerstown MD and local dealers really push customer service at their dealerships. I was very pleased with the service done on the 2005 Ford Expedition. In the future, I may drop it off, and pick it up later due to my work schedule, and pick up schedule with kids, and such after my work hours. Do you transport a customer back to their place of work if they drop a vehicle off? Just wondering. Overall very pleased with the service, and the time the gentleman took to explain the service that was done, and the recommendations for future service. Thank You, Brian Guessford

Jarod Mucker

24 de dic. de 2014

The staff was very helpful in getting my car repaired.

Mark Yakicic

24 de dic. de 2014

Dealership personnel have been very accommodating & helpful, however, Ford's parts suppliers were very slow. Dealership is also hobbled by Ford's warranty repair guidelines. I will be returning to the dealer ASAP, as the transmission is still slipping in the higher gears. I believe that this would be a non-issue if Ford would allow the replacement of clutch & pressure plate as a pair instead of short cutting by attempting to get away without replacing the pressure plate with the clutch. In short, Ford needs to allow the dealers some discretion in how warranty repairs are completed.

William Hipp

23 de dic. de 2014

Lincoln MXK Excellent service each and ever visit Always helpful staff

Ronald Green

22 de dic. de 2014

Very nice experience will return and recommend to friends!

Jack Williams

19 de dic. de 2014

As always, everyone is happy, friendly and helpful

Judith Pletcher

19 de dic. de 2014

Lincoln MKXService was fine and timely Staff was accomodating

Roger Jones

18 de dic. de 2014

Mike & Mike are very knowledgeable are the features of the MKT. They also explained all the costs of the options. They are a great team. My wife was introduced to the service dept. She just Loves the new MKT, she keeps saying how much nicer it is over our old one, and likes the CPO benefits with this program. Great car from a Great dealership. Thanks

Josephine Somogyi

18 de dic. de 2014

As always the service to my Ford Fusion was good. Having the dealership pick up my car at my work site and returning it is a extremely beneficial service. There was a delay in the dealership obtaining used parts to repair the car which seems to take too long.

Peter Kaltenbaugh

18 de dic. de 2014

Super. Completely happy with their work. They came through and I left happy.

Angela Rager

18 de dic. de 2014

I purchased a certified used Lincoln MKX and was very pleased with the service I have received this far!

John Mabry

17 de dic. de 2014

2012 MKX Honest sincere people to deal with. They take good care of my purchase.

John Nordstrom

17 de dic. de 2014

great scott was great and so was ryan guys were wonderful, friendly and helpful

Terry Wareham

17 de dic. de 2014

If we would have known the cost of the extended warranty, prior to purchase, we probably would have purchased warranty, instead of making a decision on day of purchase. If Lincoln would offer warranty financing, again we would have purchased extended warranty.

Donald Sauter

15 de dic. de 2014

Car was picked up, which I appreciated. The work was done and I was called to have the service explained to me, and the car was returned in a timely manner.

Robert Widener

15 de dic. de 2014

Flew in from California to pickup a 2012 Ford Focus titanium. They picked me up at Pittsburgh airport free of charge. That's about 75 miles away. Wish my local dealer was as service oriented.

Edward Metka

11 de dic. de 2014

I purchased a new 2014 Ford Explorer from your firm a year ago. So far, the service has been good and the vehicle has been operating quite well. The staff has also been helpful and friendly.

Dana Yost

11 de dic. de 2014

We love the Laurel Advantage. Mike over there is extremely helpful and very nice.Thank You

fjs1959

9 de dic. de 2014

purchased new 2015 ford f-250,and couldn't have been happier with the price or staff at laurel ford.scott long was very helpful from the first time I contacted him until I picked up my vehicle,i will do business with him in the future.

Kenneth Hinick

5 de dic. de 2014

Just had an inspection on my F250. Mike is always great and never a long wait to get my vehicle in and out....

Thomas Horn

4 de dic. de 2014

F 150 Routine service and State inspection performed. Mike Vitali always provides me with GREAT service. Appointment kept on time and done to perfection. Mike say with me and explained what was done and what I needed for my truck. I could get Service done elsewhere for less money, but I like the fact that I get factory trained people working on my vehicle. I know it will be service correctly with care and concern. GREAT JOB

James Yurasek

30 de nov. de 2014

We called for an appointment to get an oil change and check-up because we'll be traveling and we wanted to make sure everything was okay and we got in the same day. They checked things over, air pressure and fluids and we were out of there with a freshly washed car in about an hour.

Conrad Sikirica

26 de nov. de 2014

service was excellent. Picked up and delivered my Lincoln for service. Also did good job on Washing MKX..

Paul Piatek

25 de nov. de 2014

FIRST RATE SERVICE! THE STAFF WAS VERY HELPFUL .I AM GLAD WE BOUGHT OUR FORD ESCAPE AT LAUREL FORD.

Bruce Douty

22 de nov. de 2014

these people are just great to deal with! Always quick to get you in if repairs needed, very helpful and friendly. Always a good experience dealing with them.

Lawrence Celmer

21 de nov. de 2014

Ford F150 My experiences with Laurel Ford have always been positive. I have referred several people there over the years. Some of those people ended up purchasing a vehicle there.

Scott King

20 de nov. de 2014

Diagnostic costs of $85 are too high.Your service manager was very good.

Richard Lopez

19 de nov. de 2014

I'm more sold than ever before about the service dept at Laurel Ford. It's nice to know that when you ask the service manager to check something out on your car, that your not going to be taken advantage of. I asked John to check my brakes,and thought my car might need them or that they might be wearing. John informed me that although they are wearing, they were not worn enough to replace yet, but will take another look at next oil change. John fully explaned where the brakes should be and what to watch for. Very satisfied with the service!!!

Connie Swank

18 de nov. de 2014

2014 Ford escape. Service was very good, however, my clock does not work since the service and I cannot set it again. Please contact me with instructions on what the problem could be. It is as though it is not keeping the time, it is stuck at 10:47 am.

William Crooks

18 de nov. de 2014

Have always had excellent service when having myFord Explorer serviced.

Wendy Horvath

17 de nov. de 2014

Great customer service! They were very helpful and friendly. I was taken to get a rental car while mine was being repaired. Everyone was helpful and I appreciate the man who helped, me cannot remember his name, tell him thanks, he had glasses! John?

Michael Debiase

17 de nov. de 2014

As ususal excellent service. Employees very helpful and the work was to my satisfaction.

Patrick Mulcahy

17 de nov. de 2014

Service was prompt and professional. Repaired front brakes free of charge due to a parts problem which I was very appreciative of. Thank you.

Leanne Kendera

15 de nov. de 2014

The pick up service is wonderful. The drivers come to my place of business, pick up my vehicle for servicing and return it. They are polite, friendly and are enjoyable to talk with. Great feature!

sbparks

12 de nov. de 2014

Overall, an excellent experience working with this dealership.I found the truck advertised on several online car/truck sites. After determining that the vehicle was close to what I was looking for I started a dialog with Scott Long. Scott was always prompt and courteous. Scott was more than willing to provide as much information as I asked for. Scott's information was always accurate.I feel that when dealerships are selling their vehicles online to a broad audience and the buyer isn't able to personally inspect the vehicle during the typical purchasing process, the seller agent, Scott in this case, has to go out of his way to provide information, data and pictures to support the vehicle that they are representing. Scott Long did so. I am not going to commit to a long drive/flight to purchase a vehicle and then suddenly learn something I didn't expect to see about the vehicle. I tried to communicate this fact upfront.In the end, the truck was more than what I expected and I was delighted with my purchase.Scott from Binghamton, NY

George Wilson

12 de nov. de 2014

2010 ford escape. service was very professional and everyone was very helpful with the entire transaction. thank you Scott.

Matthew Koposko

11 de nov. de 2014

I purchased a f150 ecoboost 14 and love it mike v in service is the best he tell me about the rebates and stuff. Service is fast and effective thanks

John Dayton

11 de nov. de 2014

Great service as always. Very friendly and had no issues.

James Jock

10 de nov. de 2014

Dan Skovensky was very knowledgeable about the MKZ we purchased the other day. Dan was very helpful going over the various items in the MKZ as well.

Zeno Zimmer

7 de nov. de 2014

The Ford Explorer was still under the powertrain warranty, repair was at no cost. The staff was friendly, informative, and professional.

Lori Onderko

6 de nov. de 2014

I brought my vehicle for a recall.. It was taken care of fast & I was very satisfied. I would take my car there again if I needed help with anything. I appreciate all the help & the person I talked to was very nice & friendly...

Andrew Csikos

5 de nov. de 2014

Excellent people skills. Service mgr is a great first contact.

Robert Bakos

4 de nov. de 2014

Their honesty saved me money I thought I was going to have to spend. That's hard to find.

Carrie Berkey

1 de nov. de 2014

They picked up the car at my work and returned it! The representative was very courteous and friendly.

John Dalesandro

31 de oct. de 2014

I felt very "cared for" by everyone at Laurel Ford and I need that

John

30 de oct. de 2014

My salesman was great!!! I was not sure if i wanted a Taurus or Lincoln MKS -- We test drove both cars and he pointed out the features on both.. Obviously the Lincoln was a lot nicer in many ways -- but what I liked was the ride --the heaver duty suspension and engine (pick up etc) Shawn Piatek (my Salesman) asked how much or how little i wanted to know about the car --- i wanted to know more than i thought i would -- In short --- I was very pleased with Shawn --the Finance Manager was efficient and nice --- I would recommend Laurel Ford/Lincoln Dealership.

Gregory Gossard

29 de oct. de 2014

I have owned my 2002 Ford Expedition since it had 4 miles on it. I am approaching 154,000 miles and I have never had a better vehicle. Mike Vitalie and staff of mechanics have always given me outstanding service. My latest mechanic Rodney Peterson was very informative about a potential future issue that I will have to deal with. Thank You

Angela Seidel

29 de oct. de 2014

Nobody does customer service better than Mike Vitalie. I miss Frank Arcurio. Your current general manager has zero personality. He can't even manage to say hello when he passes by.

Cheryl Leslie

28 de oct. de 2014

Service department was able to schedule an appoint for the day after I called. Service was great. Service is always great at Laurel Ford.

Robin Shumaker

27 de oct. de 2014

Salesman was first class, car is a bit of a mess after it was undercoated

Kimberly Daly

22 de oct. de 2014

I stopped in to get a part for my Ford Focus to fix my windshield washer jet ,I was greeted by John who immediately went out to see what the problem was.He went to the parts department to see if they had the part in stock and within fifteen minutes I was out of there with the piece installed and working great ! Thanks Again!

Henry Shultz

22 de oct. de 2014

wait time is a lot less then other dealerships. I like that, you don't waste the day waiting

Gregory Kieta

22 de oct. de 2014

Staff is always helpful. They always explain vehicle issues in great details so I understand what needs to be done on my vehicles and costs.

Clarabell Cable

21 de oct. de 2014

Staff was very helpful, polite..waiting area clean. work done in a timely manner.

Mike Burgan

21 de oct. de 2014

Very helpful and courteous with fast repair service

Leonard Hillegas

21 de oct. de 2014

Entire staff at Laurel is curtious, friendly, knowledgable and very impressed with the service dept and pick up/delivery crew.

Mark Renowden

20 de oct. de 2014

Excellent service and parts support, very knowledgeable, professional technician staff. If you have a Ford or Lincoln vehicle with service or repair needs, this is the place to go.

Stanley Kieta

20 de oct. de 2014

I always appreciate how helpful the service staff is. They always manage to get me in based on my schedule and they are very thorough when they work on my vehicle.

Deb Harris

17 de oct. de 2014

Everyone is always very welcoming and willing to help.

G G Balog

16 de oct. de 2014

I can say without equivocation over the years that I have been a customer of Laurel Ford that just like a fine wine,if anything, they have improved with age.The dealership personnel are all customer oriented and the service department is second to none. There is no question that I would recommend Laurel Ford to everyone. Kudos to them all!

Ron Westover

16 de oct. de 2014

~45,000 miles. My Navigator was wandering around - hard to keep it in a straight line. Dropped it off at Laurel and asked Mike Vitalie to go over everything, check the alignment, etc... Work was done promptly, as usual, and it seems to be tracking much better.Kudos to the Service Dept. guys at Laurel Ford/Lincoln!!

KMS1.3

16 de oct. de 2014

Laurel Ford is the best! They take care of me and my vechicles like they are their own!

David Roberts

14 de oct. de 2014

Staff was helpful. Service was good. I enjoy the drivers who drop you off/pick you up.

David Farra

14 de oct. de 2014

GREAT!!!!! I'm so glad I was there! Thank You very much GOOD JOB!!!!!!

Tom Heider

14 de oct. de 2014

very good service and treat me very well. thanks Tom

Daniel Legath

13 de oct. de 2014

Great service, excelant staff & everything was done as asked for, great experience.

John Gornick

10 de oct. de 2014

I had an oil change in my 2007 Ford Edge. Mike Vitalie did a great job getting me an oil change with very short notice. Excellent Service.

Judith Keller

8 de oct. de 2014

I have always had fantastic service from this dealership!

Richard Kondas

5 de oct. de 2014

EVERYTHING WAS GREAT FROM START TO FINISH. THANK YOU.

Danny Hummel

2 de oct. de 2014

Shawn, our salesperson, was extremely helpful in the decision making process. Excellent follow-up and a "customer first" attitude.

Sara Hess

1 de oct. de 2014

I just purchased a 2014 ford focus. I'm very pleased with the car as well as the excellent service I received from the entire staff. Don Haines was very patient during our decision making and was very professional and helpful.

Michael Noel

1 de oct. de 2014

Mike Vitale is always great to work with. Over the last 10 years, I have done most of my service on my Lincoln & Ford vehicles with Laurel Ford. Its the time and attention given by Mike that keeps me coming back.

Jack Williams

1 de oct. de 2014

Always a good time. The entire staff goes overboard to make sure I get the best service.

Carolyn Blough

1 de oct. de 2014

This was the best experience that I have ever had. Mike Vitalie was a very nice and helpful person.

Ashley Manges

30 de sep. de 2014

I had an appointment to have my oil changed. It also needed services which was also done. Service was great. Staff was very helpful and friendly.

Kelly Hedman

30 de sep. de 2014

2004 Ford Explorer - Everyone was great. My salesman, Shawn Piatek came in on a day off and took me to see several vehicles I was interested in. I love my Explorer. It has the room I need and with the 4WD I will be safer in the winter. Thank You, Kelly Hedman

Ronald Samuel

30 de sep. de 2014

Ford explorer was what we purchased. It was avery pleasant experience and the salesperson, 'scooby", did an excellent job of trying to find us a vehicle.

Thomas Brewer

28 de sep. de 2014

satisfactory as always. Are you kidding me about 50 characters..get a grip!

Jeffrey Wos

25 de sep. de 2014

I had the staff at Laurel Ford perform a vehicle inspection and oil change on my Ford Ranger. The staff was very courteous and respectful. All tasks were performed to my satisfaction.

Joseph Mirenda

24 de sep. de 2014

As long as Laurel Ford keeps Scott Long you have a customer for life. He is so easy to work with car buying becomes fun. I believe this is now my 5th or 6th car into my family that we have purchased from Scott. He is the fairest and most professional sales person we have ever meet.I even have accepted him knowing he is a steeler fan . Thanks again Scott for all the help.

David Renninger

24 de sep. de 2014

this was just an oil change and a recall. as always great service from the staff

Mark Simler

20 de sep. de 2014

Everyone was very helpful & congenial! Will definitely recommend this dealership to friends!

Genevieve Nies

19 de sep. de 2014

I have a 2010 Ford Escape. When I called to make my appointment for the recall they informed me that they could pick it up at where I work. So that was great!! Then Mike called to ask me if I wanted my oil changed and I said no. But then he informed me that I was due for a free oil change so I said absolutely. If he wouldn't have told me that I would have never known that I was due for a free oil change. Mike then informed me that I needed something else done because my car was making a noise and that was how they found it. He took upon himself to look up that I had the extended warranty and informed me how much it would cost and I thought that was amazing!! He didn't have to take the extra time to check to see if I had the extended warranty...but he did!! I can't say enough great things about Mike and Laurel Ford. I know that I was telling everyone at work how he went the extra mile for me (someone he really doesn't even know) and informed me that I had a free oil change and also about the extended warranty. So please make sure that you also thank Mike to being an outstanding employee that represents Laurel Ford.

Stewart Miller

16 de sep. de 2014

had our car out for oil change and inspection. Great service

Laura Perry Thompson

16 de sep. de 2014

Your service department staff are always very friendly and helpful. I have no complaints.

Bruce Douty

12 de sep. de 2014

friendly staff, great service techs, great to deal with

MomoreFords

10 de sep. de 2014

Laurel had my Escape for over a week. It was returned with parts missing & misaligned assembly on body parts. No return calls to fix the issues I am done with Ford & Laurel Auto Group!

James Conjelko

10 de sep. de 2014

Prompt, efficient service on our F-150 Truck. The staff was very helpful.

Michele Ferut

9 de sep. de 2014

Service was done very quickly which was very appreciated, the only thing there was a mix up with some communication between service desk and Mike Prozialeck, when I called down to make an appointment I had told the serviceman that if the repair would take a long time to fix that I would need a loaner car to use, because I had to go to work later that day, because I live 1 1/2 hours away, he had said that wouldn't be an issue... When we arrived that morning of the repair being done I had told the desk of my situation and that I would need a loaner if it would take a long for the repair, I had told them that I had talked about it with the serviceman, and apparently someone told Mike P. that I said that "he" promised me the loaner car which wasn't the case, and Mike looked somewhat put out that I had brought him into this, which wasn't the case at all, some miss communication ... but other than that it went very well

Edward Fisher

7 de sep. de 2014

Always a great experience ! Mike Vitalie is by far one of the best service reps I have ever delt with.

Stanley Debias

3 de sep. de 2014

The staff at Laurel Ford has always been professional and friendly. They are very accomadating. If they can fit you in on short notice they will do so. Great place for the service that you need on your vehicles.

Kenneth Richards

2 de sep. de 2014

Was in for warranty work & an oil change. Great job on both & appreciated the extra service that went along with the oil change.

George Cunkelman

29 de ago. de 2014

Purchased a 2014 Lincoln MKX. Don was very informative and willing to assist looking at various vehicles. He gave us an excellent orientation on how to push a multitude of buttons to operate the vehicle.

Robert Kabo

29 de ago. de 2014

Friendly, efficient service managers. Excellent diagnostic team.

Kent Muir

28 de ago. de 2014

It went great everyone was very helpful and pleasant

Bonnie Hodowanes

27 de ago. de 2014

Staff wwas very courteous and friendly when I had my 2014 Focus serviced. I really appreciated the fact that Mike P. remembered me and my name. He was very helpful with any problem or question I had. The entire process only took an hour and a half for servicing. I had a really good experience.

Donald Batiste

27 de ago. de 2014

Laurel ford was of great help in our having ford motor company reacquire our 2013 escape vehicle. We now have a 2014 escape and are enjoying. Thanks go to all who had a part in this endeavor. Ford forever!

Melvin Van Orman

27 de ago. de 2014

2012 Lincoln MKS - Mike Balchur was our salesman. He is very knowledgeable, courteous, and helpful. He explained everything very well. The manager and financial worker very friendly, courteous, and knowledgeable. We had a very pleasant experience.

EC Villien

27 de ago. de 2014

I am a product of a sales family as both of my parents are in sales and I have been selling for 22 years, (my entire adult life).Scott Long was a "straight shooter" from the beginning. Ryan Lauf in the business office was just as honest and helpful. Every part of the experience was as, or better than promised. There were no surprises, hidden fees, etc. Their help and service has definitely extended past the sale. After being a part of thousands of sales transactions in my career, this one was one of the quickest, least hassle deals I have ever done.Having 3 trades and living more at 2 hours away didn't make car deal any easier.I will tell anyone I know in my area that it is worth the drive to do business with a great dealership. Keep up the good work!Best Regards,Completely satisfied!

Joseph Sobieski

27 de ago. de 2014

MKZ Very good service

Carol Bobroski

27 de ago. de 2014

1996 ford explorer, inspection, and oil change. thanx you very much, you did great, and thank you brad lloyd

John Dayton

27 de ago. de 2014

The service was great. They got me in right away. When this issue occurred I was towing a camper and was out of town. I was very disappointed that the Ford dealer in that area would not even look to see what the problem was and only response was "come back in a week". Not the thing you want to hear when you are out of town towing a camper with your family and not going to be there for a week. Laurel Ford got me in right away when I got back to town and was very happy with their service and scheduling.

NomoreFords

22 de ago. de 2014

Laurel had my Escape for over a week on a recall. It was returned with parts missing & misaligned assembly. No return call from John Bennett to correct the issues. I am done with Ford & Matt Smith's Laurel Auto Group!

NomoreFords

21 de ago. de 2014

Laurel had my Escape for over a week. It was returned with parts missing & misaligned assembly on body parts. No return calls to fix the issues I am done with Ford & Laurel Auto Group!

Gseelye

10 de nov. de 2013

Scott made every effort to answer any question in a timely fashion. He was great from the initial meeting through the delivery process. Great buying experience.

carstruckssuvs

14 de oct. de 2013

Found the vehicle online and asked for more information about it. Scott Long responded immediately! He was very friendly and knowledgeable. We were able to set everything up through emails during the week and I got my car that Saturday. The price was great! Went over every detail of the car and answered any question I had. I love my new (used) car!

colincrev

2 de oct. de 2013

I recently purchased a new 2014 Mustang GT premium. i knew going in the basic kind of car i wanted. they didn't have what i wanted at the dealership so they searched all nearby dealers and couldn't find what i was looking. we ended up placing a custom order threw ford to get the exact car i wanted. he quoted me a price, after incentives including taxes, and all applicable fees. i took my vehicle specs and the price he gave me and contacted local dealers to see if they could beat Laurel Fords offer, and they either offered a higher amount or didn't answer back at all. it was the best deal within 75 miles of where i lived. i decided to place the order threw Laurel Ford and it took about 9 weeks to get built and delivered. they kept me updated on my vehicle status with weekly emails. they did not pressure me into buying any additional upgrades or packages. when i the vehicle finally came i was relieved to find it was exactly what i wanted but also the price i paid was the exact price he quoted me 9 weeks prior. they are very transparent with their offers, so if they say this is what you will pay, you can expect to pay that and not a penny more. The staff were friendly and knowledgeable of the car and helped me get acquainted with all its gadgets. i also want to mention i traded in my old car towards this purchase. they gave me the highest amount Kelly Blue book said my car was worth. it was overall a pleasant experience. i will buy from them for life and recommend them to anyone interested in a new car.

jyakicic

26 de mar. de 2013

Recently purchased a 2010 Mercury Mariner from Laurel Ford in Windber, PA. Scott Long assisted us in the purchase. Mr. Long treated us as though we were purchasing a brand new car. He explained every detail of the vehicle with confidence and pride. Mr. Long was extremely professional in every regard, but very personable at the same time. Purchasing "used" cars in the past have never been a positive experience as dealers/salesman seemed more bothered to be assisting on a used vehicle vs a new one. Scott made us feel very important and it was truly a great experience. I will highly recommend Laurel Ford and Scott Long to friends and relatives.

BCinLKW

14 de mar. de 2013

I contacted Scott in reference to a vehicle they had listed on the internet. I was able to negotiate the entire purchase, finance, and extended warranty of this vehicle via e-mail in less than 24 hours. The next day I flew to Pittsburgh, Scott had their delivery personnel pick me up at the airport, take me to the local McDonald's to look over the truck, complete the paperwork, and I was on my way home (North Carolina)! This was the best vehicle buying experience I have had! Price was great and the ease of the transaction was priceless! Thank you Scott!

cashplus65

10 de nov. de 2012

This is the second vehicle I bought from Scott and it wont be my last, Scott and laurel dealership there the greatest !!! Fast service when i told Scott what I was looking for he had it the next day

dan.hankey

24 de oct. de 2012

Drove 4+ hours from Buffalo, NY for the truck of my dreams, and this dealership was worth every mile. Excellent service, communication, and attention to detail. Would reccomend them any day!!

ksw111

29 de sep. de 2012

Friendly, no pressure sales, quick paperwork and minimum fees. Good old-fashioned service and support to customers. Hard to find such service and support today

qmodo

6 de sep. de 2012

First time ever buying a truck on the computer, did not even see it in person, just pictures, so was very hesitant. The salesman, Scott Long, could not have been nicer nor more honest, made a deal onthe phone, including my trade in, that was very fair. When I got to the dealership to get my truck after a 4 hour drive, everything about the truck and deal was EXACTELY as we had spoken about! No add ons, no BS, nothing additional! Scott did a great job and the actual sale took only a few minutes as they had everything ready when I got there. This dealer was definately worth the drive and when I buy another I will certianly call them with no hesitations! I would also recomend them to anyone!

Peter Aust

21 de may. de 2012

Laurel Ford/Lincoln and representative Scott Long provided exceptional service, follow up and warranty integrity. Without question the best I've ever experienced in 40years!

JUNE2401

5 de abr. de 2012

This was the 3rd vehicle I purchased from Laurel Ford Lincoln. Everyone was great from start to finish. Scott Long listened to what I wanted in my new car and was very easy to deal with. Ryan had all paperwork ready when I arrived and was less than 15 minutes! I highly recommend Laurel Auto Group to anyone looking for a great deal and wonderful people to work with. I will be back again!! Good job Laurel!!

freshflush

31 de mar. de 2012

The drive to Windber, pa. from Piitsburgh was well worth the effort. Treated EXCEPTIONALLY well, professionally, and with attention to the details of the transaction. Their representative was responsive to my questions, and if not answered IMMEDIATELY, were answered via E-mail promptly. Drove PAST local dealerships for the car and am happy and have recommended this dealer to neighbors and associates currently looking for new cars. Cannot recommend TOO HIGHLY!!!