David

8 de oct. de 2016

Just a great experience in all areas - they meet you at the car take all the time you need to explain your service needs and are excellent in getting your car fixed in a timely manner

Brandi

30 de sep. de 2016

Friendly and super accommodating. They are also very knowledgeable about the vehicles and maintenance needs. I would recommend this service department to anyone!!

Penny

17 de sep. de 2016

Efficiency. The dealer is easy to work with. I'm in and out in a reasonable amount of time. The staff is polite. The facility is clean. Just a pleasure.

Elisa

13 de sep. de 2016

Fast, efficient replies to online communication that was followed through with presentation of a vehicle meeting all information provided, without any hidden surprises and a purchasing experience that was streamlined for my out of state handling of TTL processing. The salesman was welcoming, had the used vehicle I was purchasing as clean as any new floor model would be, and was organized in expediting all needed paperwork to allow us to complete the sale as planned and travel to our next destination. The dealership itself was immaculate, had extremely comfortable lounge areas with refreshments and water offered, and TV entertainment for clients seeking out news. The owner obviously takes PRIDE in how all aspects of his dealership present a respectful interaction with shoppers. It was a WELCOME change from other dealerships I have been in over my lifetime. They should serve as an example to others as demonstration on the importance of keeping locations clean and ORGANIZED, which lead to pride within the sales teams, service areas and finance departments, making the publics' perception one of confidence and trust.

Bill

10 de sep. de 2016

Albert the service rep gave me a break on maintenance costs, which saved me a substantial amount of money and I really appreciated it.

Chris

7 de sep. de 2016

I had to have my Jetta towed to Volkswagen of Abilene the Friday prior to a holiday weekend. I did not expect a response until the following Tuesday. I received a call on Saturday with an initial assessment but was advised that a mechanic would do a complete diagnostic on Tuesday. On Tuesday I received a call after lunch and was told that the initial assessment was correct and no other issues were found and that my Jetta would be ready after 4 pm on Tuesday. I was quoted a repair estimate of $240 to $260. When I picked my Jetta up on Wednesday morning the repair cost was the lower of the price range.

Andrea

6 de sep. de 2016

Helpful and kind customer service representatives. They keep us informed and allowed us to use a loaner until our car repairs were completed.

Eric

31 de ago. de 2016

The staff in the service department was helpful, informative, and excelled in customer service. I always have a great experience there!

Kenneth

30 de ago. de 2016

prompt, efficient, and washed the car; since I came from out of town I appreciated the quickness that they got me in and out

Leesa

28 de ago. de 2016

I found the exact car I wanted, and they didn't judge me for my financial situation, but rather came up with a solution so I could get the car. The whole process was very easy and fast!

Philip

19 de ago. de 2016

all services performed as expected. Staff was very friendly and was happy with the quick turnaround. I will continue to use their service.

Paul

18 de ago. de 2016

Brian Rhigi greeted us right away and did not pressure us into making any decisions. He worked with us to find the vehicle that fit our needs and we were able to negotiate a good price through the USAA car buying service discount.

Teresa

16 de ago. de 2016

Brooke was incredibly helpful and kept me informed of the progress of my problem. I had to have my vehicle towed to the dealership after 6pm on a Friday and she was very patient and helpful.

Melanie

13 de ago. de 2016

The salesman was nice. The sale price was nice. There isnt much else to say. A more thorough inspection of the cars in the service department wouldn't hurt at all.

Ken

13 de ago. de 2016

The technician is someone I trust implicitly to render carefully considered, skilled troubleshooting and effective corrective services. Mr. Tweelings is the best maintenance technician I know and I trust his opinions and the quality of his service.

Melissa

13 de ago. de 2016

Fast and courteous service from beginning to end. Salesman worked with me and got me back to service and it was finished in a short time.

Nani

29 de jul. de 2016

I dread going car shopping and dealing with pushy salesman. This was not the case at Lawrence Hall Volkswagen. Adam was friendly and let me explain to him what I was looking for. He let me do all the talking and showed me what i wanted to see. I felt like I got a very good deal. I will go back to them for next car purchase.

Courtney Wester

16 de jun. de 2016

Russell Zachry made the buying process so easy! Thank you so much for helping us get our dream car. Wonderful experience.

Michael Ryan

24 de mar. de 2016

Amazing experience, from the first contact over with phone. Adam Morrow took very good care of me, and made the purchase enjoyable.

Ethan Humber

24 de mar. de 2016

Our salesman Adam Morrow was professional and made the purchase extremely easy and quick!! I will not buy from anyone else.

Chris Davila

21 de mar. de 2016

I was very satisfied with my Golf R purchase for Volkswagen of abilene. Adam Morrow was my salesman and did a wonderful job of getting me In the car and made the process painless.

Tannon

21 de mar. de 2016

This was a very positive buying experience! The salesmen were nice and went above and beyond to accommodate us! We told them our goal and they found us a truck that exceeding our expectations!

June McBride

15 de mar. de 2016

I purchased my second Volkswagen on March 15th 2016. The salesman Adam Morrow was very helpful and patient and allowed me as much time as I needed for him to explain everything about the operation of the car. He is an asset to the Volkswagen name.

Jennifer Oppenheimer

15 de mar. de 2016

We had a great experience at Volkswagen Abilene! No pressure sales and terrific customer service. Adam was sincere and genuine and we could not have asked for better consultant! We still can't believe how easy they made it to buy our new car!

Vernon Peters

24 de oct. de 2013

I bought a new Passat and I can't believe how quick and easy everything was. All the guys were super friendly, answered all my questions, and didn't try to "push" or sell me stuff that I didn't want. I finally found a dealership that I can look forward to visiting for service. Free car washes and loan cars anytime service or repairs are done is a nice plus too.

Mommy needing a minivan

13 de oct. de 2013

We had fantastic customer service. They were very helpful and accommodating. They gave us a minivan like the one we were buying to go to lunch and do some shopping while they cleaned, checked over, and refueled the one we were buying. We had our whole family of five...including a sick and grumpy two year old. The salesman gave her two VW hot wheels..which cheered her up. This was a great car buying experience and I will recommend them to everyone!

angela from Dallas

1 de jul. de 2013

I live in Dallas. I bought a new Jetta. On my way in from Dallas for a family emergency I noticed my car was pulling to the right. I had not noticed this before as I had just bought the car and had only test drove it through town, not at highway speeds. I called the dealership in Dallas. They suggested that I stop in at the dealership in Abilene. When I went in and told them that I had just purchased the vehicle in Dallas and explained what was going on I was questioned, rudely, as to why I didnt purchase the vehicle from them. I explained that I live in Dallas. He quickly changed his tune with me at this point. The service man went for a quick test drive with me and I was told that even though the tire pressure, which he checked after I kept insisting something was wrong, was a little off there was nothing wrong with my car. He also told me that since I have nitrogen in the tires he could not fix the tire pressure. He told me to just keep two hands on the wheel and I would be fine. I felt very frustrated that I was treated this way. I know part of it is because I am a female, the other was because I didnt purchase the vehicle from them. Once I got back to Dallas I took the car back to the original dealership. The front end was out of alignment. A new car with the front end out of alignment? How does that happen? Apparently this was not the first time they had seen a new car come from the factory with this problem. They were surprised that Lawrence Hall was unaware of this or just the lack of interest in helping anyone that required service that had not purchased the car from them. After the mistreatment I received from them I will avoid having to grace their doors with my presence.