L Gascco

22 de abr. de 2021

Update ( addition to 1st original post, below this), April 2021: so my 2012 Outback was totaled after I got rear ended a month ago. I replaced it with a 2017 Outback that I took to Lee’s Summit Subaru to be serviced. Always amazing, courteous, honest, welcoming service department. I go out of my way to get service at Lee’s Summit Subaru. I appreciate the snacks. That particular day, I had to skip lunch after a meeting to get to my service appointment and the complimentary snack was a godsend. Post service information was thorough and the people show they really care!!! I highly recommend Lee’s Summit Subaru!!!! ——————————————————- 1st post I want to first state that I did not buy my 2012 Subaru Outback from Lee's Summit Subaru; however, I did receive 5 star service as if I had bought the car new from them. First, I scheduled a Saturday AM service appointment online a week beforehand. I thought it was weird when I never received a confirmation online or otherwise from them, so I called early the morning of my appointment to make sure I was in the schedule. I wasn't, but the kind lady on the other end said it was no problem, that they would get me in that day. Already I was impressed, esp. for a Saturday. When I got there, the folks, specifically Greg R. --was extremely nice and right off the bat, he asked if I would need a loaner car. In all my experiences with other car dealers...even ones whom I have bought from ----new---- I have never been ASKED if I would need a loaner car...I would always have to ask...and MIGHT get one if I was lucky! This was great as it allowed me to get some errands in (with my 13 y.o son, too) that I would never have been able to do without the loaner car. About 3 hours into my car being serviced, I got a nice call from Greg letting me know the status of my vehicle and some additional maintenance the car needed (my brake pads were thin). I never felt pressured or "conned" into getting extra service tacked on...and....when I went to pick up my car, Greg thoroughly went over what was done. Because of this great service, Lee's Summit Subaru is my 1st choice for scheduled service/ maintenance on my Subaru, and it would be the first local dealer I would consider if I were up for buying a new or used Subaru in the future. Until then, I will definitely spread the news of my own positive experience with them. They KNOW how to treat people RIGHT. Thank you all!!! You're the BEST!!!!!

Latonya Cunningham

10 de may. de 2021

I really enjoyed my car buying experience! Daniel was very helpful to me, he was so nice and polite. He did everything he could to help me get the car I wanted. The process was a quick smooth easy transaction. The other staff was also kind and helpful. I would definitely recommend buying a car from here. I also would buy from them again. Thanks Lee Summit Subaru!

L D

9 de mar. de 2021

I’ve been coming to this location for service since 2011 for my Impreza. The service has been good, and I wouldn't take my car anywhere else. I have over 140,000 miles on my car and it still drives great, no major issues. My only compliant is, the tire checks seem to be up and down. One check my tires are like new, the next check... the tech tells me my tires are on their last leg, and the next they’ll be fine again. So not sure what’s going on there. Other than that, my overall experience has been great.

Lizzie King-Hall

2 de sep. de 2021

I hesitate to share my views, as I see the sarcastic responses below from the business manager. I feel I've made myself clear with every person I've worked with there, so this is not my only "platform" of complaint. I have a very old Subaru that needed a lot of work when I bought it used this year. I got great service from Brad when I went in with my father (a longtime customer) to get major things fixed. A few months later, I had a catastrophic breakdown that ended up costing $5000 at an out-of-state dealership. I do NOT blame Brad or his colleagues for this, but was very disappointed not to hear back from him when I called him, in great distress, after my breakdown. I just wanted his feedback, as his client, on what I could have done and what I should do now that I was stranded at an unfamiliar dealership. More recently, I dealt with Greg S. and received great face-to-face service and frequent updates, plus the use of their lovely loaner car. That said, when I got my own car home, I noticed that all my old, dirty parts had been...tossed in my trunk? I called Greg and he was not too interested. Most frustratingly, I had asked him if, since he had my car for two full weeks, someone could please just spray a can of lubricant onto my very squeaky undercarriage while they were at it. I've now driven it for a week and regret to report that I do not think Greg was truthful when he told me that had been done.

Susi Algrim

19 de mar. de 2021

I had a wonderful car buying experience at Lee’s Summit Subaru! Steven Carrol was the sales associate I dealt with directly and he did an incredible job, making sure everything was up to snuff. I cannot recommend buying a vehicle through him and their team enough. Everyone at Lee’s Summit Subaru is dedicated to quality vehicles and customer care. I will definitely be buying another vehicle through this dealership!