Volvo Happy

1 de feb. de 2016

I am just a normal person who tried to figure out what car to buy. I drove every SUV on the market. I promise I did not know anyone from Leikin Motors; in fact it is farther from where I live than another Volvo dealer from my home who I did visit but they knew almost nothing about the car. I leased the 2016 XC60, fully loaded. I initially worked with one salesman but two other of his associates were cheerfully involved in showing me the car ( I went back three times to compare the car to the other SUV's I was considering) Each time the sales people were wonderful, no pressure, only wanted to answer and help with whatever information I needed to make my final decision. Once I leased the car they were patient as they taught me how to fully unitize the "bells and whistles" like the climate control, wi-fi, internet, programming and all the other necessary functions. I have been back several times for refreshers; each time they were happy to help and suggested they wash the car. My experience has been so positive that my friend just bought a XC60 from Leikin; she even lives farther from the dealership than I do. They offer valet but I have not yet used the service. So....Great Experience...Great Choice... First Class Sales Staff.

Paul M

27 de oct. de 2015

I was looking at low mileage Mercedes sedans for my wife on the various car sites and came upon a nice C-300 at Leikin Mercedes of Willoughby. I had done some shopping around in my area and hadn't found anything to my liking so I figured that I would make the 90 minute drive to Leikin . I am so pleased that I did! The dealership is very comfortable and clean and the cars are nicely presented. My salesman, David Pecek had the car parked right up front prior to my arrival and it had just been cleaned so that it would be easy to evaluate. After the test drive, I inspected the car more closely and it was nearly perfect except for a few minor blemishes that David assured the service department would remedy. The purchase price and amount of my trade-in was negotiated in less than an hour. With the help of the sales manager Michael Leikin, a fair deal was agreed too. He also was great to work with. When I went back two days later to pick up the car, it was just as David promised. The small marks had been corrected and the car was spotless with a full tank of gas. David did a wonderful job explaining all of the cars features to my wife (it's her car) and Michael came out to chat for a while. Overall, it was about the best car buying experience that you could hope for. I highly recommend to anyone considering a Mercedes that they make a stop at Leikin Mercedes of Willoughby and see what they have to offer! Paul M. Salem, Ohio

traveller

30 de abr. de 2015

Had an issue with our Sprinter conversion while travelling through, Deb Criswell & entire service department went above & beyond taking exceptional care of us. Friendly, helpful, and efficient.

Caroline

6 de mar. de 2015

My husband and I had a wonderful experience purchasing a new Volvo from the dealership. Our salesman, Ken Counselman, was outstanding. Since we were purchasing the car from out of state, I wasn't expecting such a smooth process. From beginning to end, Ken made himself readily available to answer any questions/concerns we had. He went above and beyond. We were very pleased!! I would highly recommend, not only the dealership, but Ken Counselman as well.

grasso.jim

27 de feb. de 2015

Whether you like it or not, the automobile market has changed. With so much information readily available on the internet, the consumer is much more knowledgeable which makes it increasingly more difficult for dealerships to pull out the smoke and mirrors. Leikin Motor Companies has done exactly what any business should be trying to do; evolve to meet the ever growing knowledge and expectations of the consumer. Our experience here was nothing short of perfection. Ken Counselman was available to our every need. His low pressure, yet upfront demeanor was very reassuring during the whole process. I couldn't have asked for a better person to work with on the purchase of this vehicle. He obviously takes great pride in his job and truly cares for his customers. Ken is the example that anyone in sales should attempt to mimic.The experience did not stop there. Not only was Ken a fantastic guide in purchasing our car, the Sales Manager stopped by and made sure to speak to us each time we visited. This did not happen at any other dealership, and was a really nice touch to the customer experience. The finance manager was also very up front and did not pressure us at all on any additional warranty options, but ensured we understood what was available. Ken and I were able to work out a lot of the decisions over email (at my preference), which made the buying process fast and easy.The buck does not stop at the purchase of the car. Leikin offers additional value following the purchase of your vehicle such as valet services, car washes, and loaner vehicles. Take it from me, these options are simply not available anywhere else.This review is a novel, only because our experience was worthy of nothing less. At the end of the day, the business that grows with the market will ultimately succeed. Leikin truly sets the bar.

JeffY

12 de feb. de 2015

I had the pleasure of working with Ken Counselman leasing my second car from Leikin. After three years in a C30, I was ready for something a little different. Ken and I traded a couple emails and phone calls to discuss my needs narrowing the search. Took a trip up to the dealership that weekend to take a look at what they had to offer. Needless to say I had to look no further. Ken had the car I had in mind ready to go with all my requirement boxes filled. Traded in the C30 I was leasing and left with a new S60 that same day. It was seamless transaction from sales to finance. I could not be happier with my decision and will look forward to working with Ken when my next lease is up.

Mike

31 de ene. de 2015

Ken Counselman made the car buying experience easy, and fun...he is a true professional and I highly recommend doing business with Leikin Motor Companies.

Joe

11 de ene. de 2015

Ken Counselman and the whole team at Leikin were very straightforward and honest throughout the entire process. No games, just a rare and genuine interest in helping customers. It was very refreshing.

nate111111

11 de dic. de 2014

Went to check out a used Mercedes with my mom, and had a few dealerships planned for that day. Leikin was the first dealership we visited, and since neither of us had bought a used car before we were a bit apprehensive. Having done our research beforehand, however, we were very pleased with the quality of the car and the price. Craig Thompson even waited with us for a few hours while we had to work out some insurance things. Very genuine and helpful salesman.

Hyojin Jeong

11 de dic. de 2014

Ken was very kind and sincere to my family!This was the very first experience with Volvo dealership. It was a nice experience overall!I would recommend this dealership and definitely Ken Counselman.

croat01

8 de dic. de 2014

I did't spend too much time shopping around for a car due to my experience at Leikin with Craig Thompson. We were able to workout a good deal that I was very happy with. He was honest and straight forward which I look for in a salesmen and appreciate. He followed up weeks later to make sure everything was okay and thats what made me want to write a review. I would recommend him and this dealership to anyone I know and when the time comes when I need an upgrade, Craig will be the first one I call. -Alen-

Forvoni

28 de nov. de 2014

Craig Thompson was great in finding an upgrade for me. It was an extremely fridged cold day and Craig was in and out getting the car that he wanted me to look at inside so that I would not have to be outside any longer than necessary. I was hoping for a bit more for my trade. The other thing out of Craig's control was the finance department having to wait on email responses which made the process very long. Thank you Craig

ahilmersen

5 de nov. de 2014

These guys are great. It's my 2nd Volvo. They got me a good deal, loan approved b/c of their extra push and when I had to leave the dealership to pick up my kids in a hurry they made arrangements to meet me later in the day to finish the transaction. Ken Counselman is great and the owner stepped in to accommodate my schedule to finish the transaction. It makes buying a car a breeze with out the typical ridiculous antics and drama.

patty25patty

31 de oct. de 2014

Great customer service, worked with Craig Thompson. Also Mr . Leikin Jr. came out and got involved with the deal. They worked very hard to make sure I left out with the vehicle that I wanted. Thanks Craig!!

enaphal

29 de oct. de 2014

Sales guy was great, used car Manager "Leikin JR" tried low balling our trade at $13000 dollars. CPO car we wanted was switched during the deal which resulted in $3000 dollar listing price different in car they tried to switch us to in their favor and the switched vehilce had a front ended noise when we original drove it. Then the finance guy tried adding points into the loan and said we need $2500 down but it did not lower the monthy payment, infacted we would still be paying the same amount as if we bought the car that was priced $3000 dollars higher even though we would get the lower valued car. Crooks is what they are! We went to another dealer received $17300 for our trade, received a comparible car as the one we want but priced $3000.00 less. And lastly recieved M-B financing at M-B special advertised rate.

brmanno

29 de oct. de 2014

I traveled from Pennsylvania to Ohio specifically to work with this dealership again. During my trip Craig Thompson assisted me in finding the right car for me and fully explained all the bells and whistles. Needless to say I drove away in my new Mercedes that same day Thanks Craig!!

jmetzk

15 de oct. de 2014

Recently drove 2 hours from Columbus to take a look at a a few Acuras in the area. Ken was very helpful and NOT pushy or aggressive like a few dealerships we swung by beforehand. Quality car and quality service. Very happy and impressed with both the car and dealership!

Mamud Dako

1 de oct. de 2014

These guys make buying your dream car hassle free and without the typical aggressiveness of sales people. Being family owned is evident in the level of attention paid to customers. I'd recommend them 100 times over.

cmoguel

25 de sep. de 2014

I can not say enough good things about my experience with the Leikin dealership and my super salesman, Craig Thompson. This was my first leased vehicle and my first luxury vehicle. Craig was the consummate professional. He was thorough and knowledgeable, exceptionally prepared and just a pleasure to work with. He had told me everything I should expect so that my experience was absolutely perfect from the moment I walked in the door until the time I drove off the lot with my new car. The entire experience was easy from beginning to end. I never felt rushed or pressured. I truly felt like "one of the family". I will recommend this dealership and Craig Thompson to everyone I know!

vangunten

16 de sep. de 2014

We've all heard of the "painless dentist". Leiken Motor Companies is the painless car dealer in Cleveland. Just bought my second car from them and the experience was as pleasant and free of stress as the first purchase and the subsequent service visits I have had. Great people to deal with from management, sales, parts and service. I think it says a lot about the owner because for a company to have that type of business ethic throughout comes from the top down.Salesman Ken Counselman and I worked on a deal together for an s60 Volvo that was exactly what I wanted and in a no hassle way. Buying a new car is supposed to be joyful and that supposition is not lost on Leiken. Those are the "pros" and I don't have any "cons" to offer you. Bob Van Gunten, Gates Mills, OH.

raduvl

26 de ago. de 2014

This was simply a perfect experience. I ordered my car before it was officially released in the US and it couldn't have gone any smoother. Craig was extremely knowledgeable and helpful and made the entire process fast and simple. He also kept me informed throughout the process whenever any progress was made (from production to delivery). He left no question unanswered and accommodated all my requests. Great experience! Great dealership! I strongly recommend Leikin Motor Co. Mercedes-Benz of Willoughby and Craig is your man!

Emery49

19 de ago. de 2014

Every aspect of our purchasing experience and treatment has been exceptional. Mr. Thompson made the entire experience smooth and easy. The quality of people at the company are top notch professionals. The pre-owned certified vehicle we purchased was an exceptional low mileage vehicle in showroom condition.

Paul Hayburn

17 de ago. de 2014

From the first phone call to driving out of the dealership, everyone was courteous, knowledgable and a pleasure to deal with. I will absolutely recommend Leiken motors to all my family and friends.

Marcia11666

13 de ago. de 2014

Outstanding! Craig Thompson greeted me at the door, helped me pick out my car, got me financed and I drove away. This was the best car leasing experience I have ever had. Leikin has taken care of me every step of the way. They made it so easy!!

Suzcarlton

13 de ago. de 2014

Very impressed with our Sales Rep Dave Widrich! He was extremely helpful, very knowledgeable, and quite pleasant to work with! LOVE Leiken! I highly recommend them!

Mandymed02

4 de ago. de 2014

I highly recommend Leiken Mercedes as a dealership. Craig Thompson was my salesman. He was friendly and knowledgeable. I was comfortable and the whole process was very smooth.

lethe.li.1

25 de jul. de 2014

I bought an used GLK350 from this company and worked with Craig. He is very friendly and willing to answer all my questions about that vehicle with patience. He drove to my place and did not give me any pressure to buy the car. After we talked about price and I explained my thought, the company offered me the affordable price that makes me feel comfortable about it. Very pleasant experience for me!!

dale.dieter

20 de jul. de 2014

I have been dealing with Leikin Motor Company for 5 years and I just purchased my 2nd E-Class Mercedes Benz here. I have the greatest respect for this dealership. I live in Willoughby and my wife and I are always treated with open arms and kindness. Craig Thompson sold us our 1st Mercedes (E500). Craig and Dave Pecek worked together to sell us our second Mercedes (E550). The E500 was a great car. We traded it in for the E550. WOW! this car is fun to drive, especially with the 100 additional horsepower. Thank you to Michael Leikin who worked with us with the purchase and to John D'Amico who helped us with the financing. I strongly recommend this dealership to anyone interested in professionalism when dealing with this company. By the way, the service department is awesome. Dale & Nicolina

justinsilberman

27 de jun. de 2014

I worked with Craig at Mercedes of Willoughby, and the overall experience couldn't have been any more pleasant. The professionalism and low-pressure nature of Craig and the owner were more than I could have asked for in a buying experience. I would, without question, recommend Mercedes of Willoughby to any of my friends or family. - Justin C300

sailingredmagic

25 de may. de 2014

I recently purchased a new Volvo SUV CX-60 from this dealership. Very knowledgeable and friendly sales department. Seamless purchase (including a trade-in). High recommend!Love driving my new vehicle and all the options!

deno25

28 de feb. de 2014

Mercedes-Benz of Willoughby is an outstanding dealership that goes above and beyond for it's customers! Their sales staff is informative and fair. They also have the best Service Department around!If your looking for a Mercedes, used or new, go to Leiken Mercedes!!!!

Crough

22 de feb. de 2014

6 years ago I bought my first Mercedes from Leikin. There is a Mercedes dealer very close to my home but I traveled over 20 miles to get to Leikin. I like the fact that it is a family owned dealership and that is reflected in all the employees, especially Craig Thompson. After being away for 6 years it was like coming home. Craig greeted me like we were old friends and the entire experience felt the same. The attention I got, return calls, preparation of the car and more made this a great experience. Now I have my new car at home and love it. Thank you all for a pleasurable purchase. I will surely be back.Take care all, Greg

prghh

3 de feb. de 2014

Craig was great to work with, as was owner Michael Leikin. Both were honest, upfront, friendly and helpful in all respects. I got a beautiful, quality car at a price that was close to what I wanted. All in all, a very good experience.

AndrewKahn

18 de ene. de 2014

This was my first leasing experience ever. It went well! The dealership was very friendly and was able to get me a great deal on a wonderful car. I have been driving it for a few months and have been truly pleased with the experience.

SergePetrosyants

16 de ene. de 2014

Brad worked with me via email for a few weeks answering questions and providing quotes. Once I showed up at the dealership, the entire process was very quick and easy, I was in and out in less than 2 hours.

mohawkmri

15 de ene. de 2014

We just purchased our second Mercedes-Benz from this dealership. I worked with Craig Thompson on the first one, and he was such a pleasure to work with that we wouldn't even consider working with anyone else. Our second purchase was just like the first. Craig has an easygoing manner that alleviates the stress of buying a new car. He is professional, efficient, knowledgeable about the complete product line and competitors, and he ensures that the process moves seamlessly. Everything was completed in one day, in the time it took for our other car to complete its routine maintenance interval, and my wife drove it home that afternoon. When I bring a car in for service, Craig always takes time to stop and chat. The fact that he remembers my name after the deal closes, even a year later, is a key differentiator.

kenp1104444

15 de ene. de 2014

Let me start by saying all my visits from leasing to the 10,000 service has been outstanding. I went in just to test drive a SLK and I met a very professional young man Brad Katz who answered all my questions and went beyond. I have had my car in for service two times. The second time was only a week or two ago for my 10,000 check. The car was picked up and del back on time. All work was completed.Why I rated "5" Leikin Motors has preformed better than I expected. Since I got my car there I have spoken with others who have the same positive feelings I have.I will be working with Brad in the future for the next car. Plus My wife may become a customer too.Ken Pross440.781.1008 if you should have any questions for me.

Tyrone3

14 de ene. de 2014

I purchased a2010 E350 Mercedes Benz on 12/20/14 from Bradley Katz. This Mercedes Benz is my third purchase from this dealership. I have found Leiken Mercedes to be the premier Mercedes Dealership in the greater Cleveland area.I shopped North Olmstead and Leiken personally. and the other dealerships via internet and found Leiken had a better pricing on there used vehicle inventory.I was offered a better price on my tradein, having purchased three vehicles from Leiken in the past I found there service department to be superior to other dealerships that I have been exsposed too. I will continue to recommend Leiken Mercedes Benz to my friends and business associates. Bruce T Bennett

painmain

14 de ene. de 2014

Brad Katz was fantastic to work with. Friendly, professional, knowledgable, and approachable. He quickly answered any questions I had. I highly recommend Brad as a salesperson. Whole process was quite easy.

letubu

13 de ene. de 2014

Helped me find the car perfect for my needs!!! Highly recommended this dealership and I will return to buy my next car here!! Pleasure to work with

Mlerner1966

13 de ene. de 2014

I purchased a Mercedes form Brad Katz. He was truly a pleasure to work with. Attentive, aggressive and informed. He gave me what I needed without pushing. Closing the deal with Brad and Michael Leiken was a pleasure. A Fair and honest approach to negotiation. Follow up service has been excellent. Give Brad a call. You will get a fair shake. Hard to find in the car sales arena. Thanks Brad. Thanks Michael. Michael Lerner. V

jamesstief

13 de ene. de 2014

Brad Katz was great. He was knowledgable, attentive and a hard worker. So was the finance group and the service group. I would highly recommend them to anyone. Jim Stief

ricejam

13 de ene. de 2014

Brad and Leikin Motors were able to provide the car I was looking for in the color, style, and with the options I was interested in for a price I was willing to pay. Professionalism, ability to listen to what I wanted, follow-up, and courtesy were all as expected. I would definately refer others to Brad and Leikin Motors.

katinaki5

10 de ene. de 2014

I would recommend this dealership to anyone in the market for a new vehicle. The dealer who helped me, Brad, was very knowledgable about the vehicles and helped me make the right decision. He was enthusiastic and great to work with. I am very pleased with my car.

Mkirsch1

10 de ene. de 2014

Brad Katz is the greatest cars salesmen I've worked with in my life! I highly recommend Leikin motor companies.there Nothing but the best.-Mike K.

babbott27

9 de ene. de 2014

I emailed the Mercedes Dealership in response to a vehicle that I had seen posted on the internet. Within hours a salesman, Brad Katz, responded by email. The next day, we scheduled an appointment to see the car. Prior to my coming in, Brad asked a few questions which allowed him to be more prepared when I came. There was no pressure to make a pressure and after several days, I drove off in a beautiful E350.I've had my car for just over a month and I am even happier now than I was when I pulled off the lot.I would definitely recommend Brad to my friends and Family who are looking for a car.Thanks Brad,Bev Abbott.

nsertyell

13 de sep. de 2013

It was like dealing with old friends. A very positive experience. Above and beyond other dealers. Sending a driver to pick me up was a pleasant surprise

davidsg

31 de ago. de 2013

I phoned the Internet Manager, Andy Rupert, about a few cars I had viewed both on line and after general business hours one evening. Andy was very pleasant and efficient, providing me with detailed information regarding the amenities of each car I asked about. Per my request, he provided me with lease v. purchase options for the vehicles under discussion. Andy understood the financial parameters that my wife and I were working within and he brought to our attention other vehicles within that range that we seriously factored into our ultimate decision. After agreeing on a price for a 2010 Cadillac CTS, Andy was able to find us a better financing rate than the one we were prepared to go with. Overall, absent Andy's advice and cooperation, I doubt the deal we made with Leiken would have taken place.David and Marci Gatz

Lori Silverstein

30 de ago. de 2013

I've been dealing with Leikin Motor Companies for many years and the sales process and service is excellent!! Ken has worked with me for my last 3 Volvos and has always gone above and beyond to help me!!!

KevTech

21 de mar. de 2013

On Oct.22/2012 at around 3:30pm, I pulled my 2004 Volvo xc90 into the service dept.I walked up to the Service desk, where Advisor David Leighty stood. He asked how could he help me.I said I needed 6 items repaired.David took my name and phone number and I came up on his terminal.I told him the sunroof is loose,rattles and leaks.I then told him that I had half a foot of water on the passenger floor,and under the pass seat.I told David that the Stereo Amp.is under that seat, and it will need to be replaced after they fix the sunroof.I told David to replace the Exhaust from the Cat.conv. on back.Now at #4) Order a Key and a remote.5)Replace the timing belt, water pump, thermostat and upper and lower radiator hoses. And finally I told David to fix the wiring for the Brake lights. I said I am in no hurry and as long as I have something to drive I'd be fine. David asked Cheryl if they had any cars, and she gave him keys to a 2008 Mazda.I said,why don't you put $4000 down so as your Tech is working on it,you've got money to work with. He then had me initial the loaner car agreement form, where he had put 0.00 charges and said if you're fixing all this, we should be able to take care of the loaner. I stood there for a few moments talking to Cheryl, who I have known for 15 years. David pulled the Mazda up, I got in and went on my way.I never saw ,or signed a repair order.A few weeks later, David called me, and proceeded to tell me what they found, and said we were at about $4400, with out the belt/pump service.He stated I needed $2000 for 2 modules to fix the stop lights.And loaner car charges.At that point I said STOP working on my xc90, and I now need a WRITTEN estimate, telling me EXACTLY what it would cost.I gave him my e-mail address. Two weeks later, I get a loose leaf notebook page with 5 items listed as Parts and Labor.Note:(I had 6 items).In the interim, I had Chemo, and had 4 strokes.I get Out of the Cleveland Clinic,get home and see he had picked up the loaner.I called David and he went dowm the list,and he said his Tech put the 2 modules in to fix the Brake lights, but it did not fix the lights, so his Tech checked further and found an open wire and now they work. He said hewill not charge me for fixing the open wire! I said what about the $2000 in modules? He said that I HAD TO PAY FOR THEM! David charged me $110 to tell me that the Amplifier got wet.I told him we already knew that, and I asked you to replace it. Silence...David had charged me $963 for the loaner car which the loaner agreement (a WRITTEN CONTRACT) stated it would cost $0.00. David charged me for 3 seperate charges for anti-freeze on the SAME JOB LINE! $26 x 3. The parts dept. software should have caught that, flashed a notice stating that the part already exists, and asked you if you wanted to change the quanity.3 gallons mixed with 3 gallons of water, equals 24 quarts.WOW! it only holds 10 quarts.And that one job was 20%over the written estimate. I made it very clear. Tell me what it needs, I'll fix whatever you tell me,and I told him DO NOT LIE TO ME! I put the old $2000 modules back in and I reloaded the soft-ware.Brake lights work fine.We are now at over $8575.00, and myxc90 is still broke. No one went over the 8 pages of invoices with me, I never signed a repair order.But you must know where the real problem is at.It is in the parts dept.,when a Tech orders an electrical part,they are NOT allowed to return it.Thatputs the Tech, and the Advisor in a bad position. They are told to sell it anyway. My name is Kevin J Kroupa.I am a Master Volvo, Acura and Mer-cedes Technician.I am also a level L5 Instructor. I have written 3 books on Volvo repair. I am the founder of Karsinc.Keep Auto Repair Service in check.I have worked with Leikin'sparts personal and at least 6 former Technicians, and when I asked each of the Techs why did you leave Leikin? The answer was always the same.They all wanted the customers to trust them and they didn't like being put in a position where they could not complain or suggest changes to regain that trust we so desprately need.

Mish1769

4 de feb. de 2013

Craig was fantastic snd got us in our dream car quickly and smoothly. A real pleasure to work with, we highly recommend Craig to anyone looking to purchase a new Mercedes!

richtes

2 de feb. de 2013

Craig provided detailed information on the model we were interested in and helped negotiate a price we were happy with. After purchase he spent much time explaining the features of the car.

jvpski

30 de jun. de 2012

Ken did a great job with us reviewing the car, taking for a test drive. Ken also did a good job explaining all the details around the car and other procedures associated with sale. It was nice that there was no high pressure sales going on through out the deal. Steve, also kept things going via emails and updates

edward196916

6 de jun. de 2012

I bought a 1993 Lexus from Leiken and talked with Dave over the phone about the car. We completed the entire process over the phone and couldn't be happier with the entire process. I flew from Houston to Cleveland, they sent a car to pick me up and deliver me to the dealership. The car was exactly what I expected from viewing the pictures on the internet and what Dave had described to me. Dave was a pleasure to deal with and definitely made the whole process great. Thanks for the great car and the experience.

toynateo

5 de jun. de 2012

The process of finding/negotiating my desired vehicle seemed pretty simple from the start. However, I began to reconsider my decision to lease while waiting for the arrival (which was delayed) of the vehicle at the dealership. I emailed the sales manager, Steve, that I no longer wanted to move forward with the deal. Not only did I lose my $500 deposit but I received an initial response that was less than friendly. That is the LAST dollar that dealership will get from me!!! (I guess I was right in my decision.)

calvinwagner

26 de may. de 2012

I am very pleased with the service I received from Ken Counselman. He was very patient with me and answered all of my questions and made me feel comfortable. Would recommend this dealership.

Pbinggeli

4 de may. de 2012

Working with Craig at this dealership was a fantastic experience. He is extremely knowledgable about the cars!!! Buying a car through Craig was great experience.

rcoffee

27 de abr. de 2012

I purchased this vehicle from a private owner and it needed sevice on a Transmission Pilot Bushing. At the completion of this service I asked Mr. Thompson to assist me with a overview of the car(my first Mercedes) Mr. Thimpson treated me like I had purchased a $100,000 dollar car( one day I will) I am a local Pastor and I speak to Thousand of people and will be recommending Mr. Thompson as a person to see when purchasing a Mercedes because of his warm engaging personality,his knowledge of the car(2000 S 500) and again the high esteem in which he engaged me. Thanks Chris and Leikin!

mmm2535

13 de abr. de 2012

My experience at Leikin was very good and I especially liked Ken Counselman who sold me my new car. He was courteous, patient and had a fun sense of humor. He called to remind me to bring my title when I picked up my car and was very thorough in showing me all the dashboard systems. I look forward to many years in my new car and with Leikin.

2011XC60T6

11 de abr. de 2012

Volvo Corp had to set up a replacement vehicle for me due to how mismanaged Montrose Volvo in Cleveland is. They introduced me to Steve at Leikin and he found the exact vehicle that I wanted and really ensured my complete satisfaction throughout the entire process. Cheryl in service has done a fantastic job of servicing my vehicle. If anyone is in the market for a good quality luxury vehicle that is well represented by a first-class dealership, definitely give Leikin the opportunity to earn your business.

dspanman1

5 de abr. de 2012

I went in and had a pleasant and painless experience and they even delivered the car to my door! This was perfect and at my home, Ken spent a lot of time setting my phone, and XM radio! Thanks a million.

knerzen

4 de abr. de 2012

Ken was friendly and low-key. I appreciated his humor. Steve was intent on being helpful. His willingness to pursue an obscure item is much appreciated. I was attracted to the dealership due to the valet service.

bonnerjd

30 de mar. de 2012

I was very pleased with my overall experience at Leikin Motors. The staff was very knowlegeable and kind. The offers I received for my trade and the replacement vehicle were fair and timely. I would vist this dealer the next time I was in the market for a new or used car.

Mbdgirl

15 de feb. de 2012

Pleasant, straight forward, efficient service. Leiken and Dave worked around my schedule so that I was able to return to pick up my car and did not waste my time completing paperwork. Will continue to go back for new cars in the future.

DFlorian

1 de ago. de 2011

Worst dealership I've ever been to. I recently purchased two (2) new S60s, one T5 and T6. I called and setup a service appointment but when I arrived was told by the Volvo Service Consultant, David Leighty, that I would have to come back 7 days later since they didn't have time. Worst service yet. If you're looking for a serious dealership and better service, I would recommend Montrose Volvo. The sales and service consultants at Leikin Motor Companies are clearly not interested in providing a positive experience for Volvo customers. I'll save you the furture headache, don't buy from Leikin.

LooshOSU

7 de mar. de 2011

This was my second deal with Leikin Motor Companies. I have to say I am extremely happy with the quality of service and attention to detail I received over there. This is a family business and you feel the family welcome when you walk in the place. The Father-Son team of Ronnie and Michael is a pleasure to work with. I was looking at E classes and they had the best price in the area. They even pick up the car for service and drop it back off no matter what. I recommend Leikin all the way!

adg3961

17 de jun. de 2009

I just purchased a 2009 Mercedes ML 320 Bluetec from Leikinand I was extremely happy with my experience. Kevin Ornsteinformerly of Metro Lexus is now with Leikin and has worked toimprove customer satisfaction and more. Mike Leikin was mysalesman. Mike and Kevin both worked to help me find thevehicle with options that I wanted...involved bringing the car upfrom another dealership in the South. The negotiated price wasvery fair. When it came time for me to accept delivery my newML was in perfect condition and Mike did a great job in explaining the car and it's many features to us. Although this is not the closest Mercedes dealership to my home,I felt Kevin Ornstein and Mike L. really wanted to work with me and worked to ensure a positive experience. My new ML BlueTec is beautiful, rides perfectly and I am getting terrific mpg's....29 highway, 23 city!

elee2

24 de may. de 2009

Although the salesmen were very friendly upon learning that I was interested in a certified pre-owned vehicle and were seemingly very accessible to me via phone as well as email this all changed as soon as they learned that I was no longer considering the vehicle. There were too many physical flaws on the Mercedes and I was able to find a much better deal on a higher quality car on a location closer to my house. I put down a $500 deposit towards the car on my initial visit which they immediately cashed the next day although the sale was not finalized. I wrote many emails confirming that the deposit was refundable and each time the question was avoided and not directly addressed. It would be understood that if the refund was indeed nonrefundable it would be noted on the receipt that I received and the salesmen would have no reservations stating that the deposit was nonrefundable. However is now approximately three weeks later and I have no word on my refund and Craig and Kevin no longer return my emails. Please keep in mind that Leikin Motors is a smaller dealership and are likely in need of the money and sales more so than a larger dealership. Therefore I recommend that prospective buyers proceed wtih caution or better yet explore larger and highly rated dealerships as Leikin has repeatedly been rated very low by consumers.

themantm

23 de ago. de 2007

Although their service and attitudes were stellar, Leikin was, at best, mediocre. The only thing that is wrong with this dealership is the pricing. Every single Mercedes on the lot is overpriced by at least $3,000.Unless you want to pay full price with a markup for your Mercedes, Leikin is not the answer. This is why I bought my next two Mercedes from Mercedes-Benz of North Olmsted. Even though MBNO is 50 miles away from my home, it's still worth the deal I got to continue buying from them.