AustinLexus

3 de feb. de 2016

I don't have time to write a long winded story. The bottom line with this dealership is "we could care less". That's their motto, or so it seems. Extremely rude and unprofessional. Dealt with Jordan Wilson in sales but soon she referred me to Michael Cobb (mgr) bec. she could not negotiate price. Mr. Cobb didn't even bother to return my phone calls! Unbelievable. Instead he had Ms. Wilson call me.Never will I set foot into this dealership again - after nearly 12 years of being a loyal customer. Now I go straight to Dallas/Houston where it's much easier to get a deal.

Ji

30 de dic. de 2015

Had a 10 am Appointment to get 20000 mile ck up and it is 2pm and still waiting another 2 hrs to get car washed.

JeffL

13 de nov. de 2015

My Fiance and I dealt with Brian Erickson the internet sales manager when we bought are first Lexus! I cannot believe it, but we actually we had a very pleasant experience with a "CAR DEALER"! He was very quick to respond to our many questions about leasing vs buying even on a Sunday over text and email!!! My fiance has never leased a car before and Brian was able to explain everything in a way that made perfect sense for us.

gj1094

20 de oct. de 2015

Staff were friendly and very helpful, service was incredibly efficient. The purchasing process was hassle free and I felt no pressure or obligations to purchase any options I didn't want.

Sweezy

20 de sep. de 2015

My sales consultant, Chris Ashley, was very friendly and professional and made us feel at home. Our experience there was great and I was very happy with our purchase of a new Lexus.

dnr

13 de sep. de 2015

The staff at Lexus of Austin was amazing in our recent car purchase experience. We were actually in quite a hurry on the day we were finalizing the sale and pickup, so they very quickly went through everything we needed to know about our new car and options to add, and gave us options for coming back to purchase those, or get additional assistance after the fact. They were extremely professional; not pushy in any way. We appreciated they way they treated us!

TexasTransplant

1 de sep. de 2015

We recently bought our second car from Lexus of Austin. At every level, in every department, the people are friendly, pleasant, efficient and helpful. We get the car serviced there, as well. It couldn't be easier.

Feather0084

29 de ago. de 2015

Satisfied in 2006 and again in 2015! Everyone was very hospitable and welcoming! Chris Ashley found me my dream car (which wasn't an easy task!) and Steven Kilpatrick made sure we had all of our $$ lined out just right! Ashley Guerra was very patient with me as she went over all the bells and whistles of my new car! Lexus of Austin has once again out down theirselves!

Carl2015

22 de ago. de 2015

Randy Hoff and Elizabeth Zapata made my 2nd new car buying experience, so so so easy. I live in Houston, TX and conducted all my negotiations.via phone and email. These two sales professionals are truly customer focused and are definite assests to Lexus of Austin,TX.

ericlacie

8 de ago. de 2015

We've been going to Lexus of Austin for 4 years now and just leased a new 2015 GS 350 on 8/7. The sales staff was great. The repair and service area of the dealership is always packed and we've noticed in the last 6 months to a year that wait times (even with a scheduled appointment) are becoming longer. We love the fact that we get assigned a personal service rep when we bring our car in but we find that they aren't readily available to discuss or return calls because of the volume of people taking their vehicles in. We know Austin is growing, but the dealerrship will need to figure out a way to meet the Lexus level of expectation with the increased volume. For example, we scheduled to take our car in for service and scheduled to have a loaner available. We should have been able to drop off the car and get the loaner within 15 to 20 min, but it was over an hour before we received our loaner so we could go to work. With that being said, everyone is always very friendly and helpful and they offer a wonderful facility with a nice snack bar. Again, the only improvement I see is with managing the volume of people receiving service. Austin is going to continue to grow steadily so it will continue to get worse if alternatives are not explored.

Laurie12

5 de ago. de 2015

We just bought our third Lexus from John Jenkins at Lexus of Austin. He helped us find the right car again and helped us make a great deal again. Because of our continued positive dealings with John, we will take the time to bypass the Dallas Lexus dealership and drive to Austin to buy another car from Lexus of Austin..

Peggy72

27 de jul. de 2015

I am a Lexus owner and have been for 5yrs, My service calls were always handled in a very professional manner, always treating me with the utmost respect. I have, laughingly said, that my visit with Lexus of Austin was my relaxing day out. It was always a total pleasure.

Mo

9 de jul. de 2015

This is our third Lexus. We were so fortunate to work with Randy Hoff and his sales assistant, Elizabeth Zapata. Randy took the time to work with me in a very professional manner, going the extra mile to help me feel comfortable with my choices and final purchase. Elizabeth was so cheerful and patient as we worked through the final paperwork. A shout out to Harrell Hodges, a tech/delivery specialist, who sat in the car with me for over an hour to explain all the details of the car and set up many of the tech features on the spot.

pbarrs

29 de jun. de 2015

I'm 65 years old and this was the best car buying experience ever. Elizabeth, Randy and Megan were professional, efficient and responsive without any sales pressure. They listened to our requests and responded accordingly.

phil

26 de jun. de 2015

My third car purchased with Randy Hoff, always delivers great service, very accommodating. Sales assistant Elizabeth Zapata very professional handling all required paperwork. Harrell Hodges did a great job setting up and explaining features of my new RC350. Lexus of Austin has a fantastic, customer focused team.

Happy in Seguin

24 de jun. de 2015

Chris Ashley was extremely helpful in finding us exactly what we were looking for. His patience was very much appreciated during our visits and test driving of several vehicles. He was extremely attentive to our needs and would highly recommend him to our family and friends.

glschultz

23 de jun. de 2015

This was our second experience with this dealership. The first one didn't work out, but this one did!The entire staff was professional and respectful of our time. Would definably recommend visiting this dealership if you are in the market for a Lexus!

Carole0624

20 de jun. de 2015

We are on Lexus no. 9 from this dealership--as Lexus comes out with new models--we have to buy or lease one. Every experience, including the latest where we leased an NX hybrid, has been excellent. Randy Hoff, a master salesman, has taken care of us for the last five years and we trust him implicitly. He knows his business and definitely looks out for the customer. His assistant is Elizabeth Zapata and she is most efficient. Yates Phillips was the technician that showed all we would needed to know to operate and enjoy the car--very well done. Steven Kilpatrick took us through all the paperwork and made it easy--very efficient. We have enjoyed the Lexus experience with Lexus of Austin since '91 and they have put all our previous auto problems to bed. Everything about their staff and Service Department is absolutely top flight. and the cars always perform to specifications and don't have problems of any kind. We are now leasing and in 3 years will get another new one and be ever so pleased. Thank you Lexus of Austin for all that you do!

Old guy

22 de may. de 2015

My experience at Lexus of Austin was exceptional, as always. Chris Ashley is the new internet liaison and proved to be outstanding; cheerful, knowledgeable, and a great help in picking a color. That is always a tough choice. He was able to get me the price I expected with no drama. I'm a retired military man and tough to please. If you get the opportunity, ask for Chris- you' ll be pleased.

retiredinaustin

16 de may. de 2015

The dealership team is very efficient in getting information and being respectful in negotiations. One should prepare before serious purchase discussion so as to move ahead effectively. The team manages the closing process very smoothly. I have always had similar relations with service over the life of the auto

rx350driver

1 de may. de 2015

Randy Hoff and Elizabeth Zapata were knowledgeable, efficient and friendly for the whole new care buying experience that took <3 hrs. Steven Kilpatrick was also extremely efficient. Thank you.

shopreese

29 de abr. de 2015

Chris Ashley, our sales associate, met us at the door of the dealership at 6pm on a Friday. When other people are ready to get off work and enjoy the weekend, Chris was ready with answers to our questions and ready to help us out with a trade in. Told him what car we wanted (RX 350) and left our '09 GX with him to figure out trade-in. By 11 am on Saturday he had everything tied up in a bow and we met him at 4pm that afternoon and were out of the dealership by 5:30. Also, Steven Kilpatrick, was great on the finance side. We paid cash but he was able to quickly and easily weigh out any other options that we wanted with "NO pressure". Thanks so much to this fine dealership. This is our 4th Lexus from Lexus of Austin where customer service is THE BEST in the country. Thanks ! Erin & Lance Ramsey

hannah g

29 de abr. de 2015

Elizabeth was an awesome sales associate, she informed me of all the details of the car and handled the process of purchase efficiently and prompt

amenchaca32

24 de abr. de 2015

Echoing what others have said in their reviews, the experience was nothing short of delightful. We could not believe how smooth and stress free the process of leasing a new car is. Caleb was very knowlegable about the different trims and accessories. He helped us get the right vehicle. There were no surprises. Just a clean transparent process through and through. Prior to visiting Lexus, we went to 2 Toyota dealerships. They offered terrible trade in rates and exorbitant prices to purchase a new vehicle. Arriving at Lexus, we were greeted at the door by Caleb and left a few hours later with our new Lexus. We also received excellent advice from the finance manager Matt, who presented us with all of the options for us to make an informed decision. Best car buying experience!

Mgelabert

18 de abr. de 2015

So professional and so nice! I think I have to buy my next car here! Hands down. Great customer service and great presentation on the vehicle.

Techman

11 de abr. de 2015

I purchased my first Lexus after being a long time Mercedes Benz customer. I have to say I didn't know what to expect because I have always been treated in an exemplary manner by my Mercedes dealer, but I was pleasantly surprised. The sales, finance and delivery team was attentive, saw to my needs and made sure the process was as painless as possible. I'm looking forward to working with this dealership over the coming years and would highly recommend it to anybody that is tired of being treated like a number when making an auto purchase.

khaus1

25 de mar. de 2015

Our sales person bent over backwards to answer out questions, get the car equipped the way we wanted, and explain differences in models and packages.

Higgs

21 de mar. de 2015

Yesterday we purchased our first Lexus from Lexus of Austin. Randy Hoff met us at the door and from the very beginning he demonstrated how a top tier sales person should conduct himself, we were immediately at ease and comfortable during the entire process. We then met Elizabeth Zapata who helped us make some important decisions, she was very professional, friendly and the time spent with her passed quickly, which when buying a car, is a good thing. We went over to Lindsey LeBlanc in the financing dept. and she was on par with Randy and Elizabeth, simply Awesome. My Wife and I are very impressed with this Dealership and I am quite certain this is only the beginning of a long and very positive relationship.Thanks So Much,Charles David UnderhillMarble Falls TX.

chcapps

20 de mar. de 2015

I was dreading the process of leasing a new car, as most would, but my experience with Lexus of Austin made it absolutely worth it. After many trips to dealerships of all types, Lexus was by far the best experience and, to my surprise, easily the best deal of them all. I almost did not visit the Lexus by assuming they would not be the best deal or affordable. I was absolutely wrong and I am so glad I gave them a chance,Brian was the least pushy salesperson we encountered and I never felt overwhelmed or pressured throughout the entire process. They gave me an extremely transparent lease offer on an RX350 from the very start that was more competitive and surprisingly more affordable than non luxury dealers we visited. They also offered the most on my trade ins. I will be recommending everybody I know, who is looking for a vehicle, to give Lexus a chance. We love our new Lexus and the buying experience was top notch. We look forward to the continued excellent customer service.

Jzarsky

7 de mar. de 2015

Chris Ashley, the sales rep, was all one could hope in a sales rep. He was polite, informative, available, able to answer all questions, and knows the product line. I give him 5 stars for performance.

CmyLexus

3 de mar. de 2015

Yesterday I bought my third Lexus from Lexus of Austin. Each and every experience has been pleasant. Randy Hoff is the best sales person I've ever dealt with and I will continue to purchase from Randy as far into the future as possible. The culture at the dealership is friendly and respectful.

Walter Moore

31 de ene. de 2015

We conducted most of this sale on line with the salesman, Dean Royal, and it could not have worked out better. When we arrived, Mr. Royal was ready for us and had the car prepared and ready for us to approve. The RX450 was in pristine condition and we accepted it. He had all the necessary papers already prepared and after reviewing them we went to the finance section and signed them. He made a point to making us feel welcome and showing us all the facilities they offered. In short, we could not have asked for better service.

loren80

27 de ene. de 2015

I am so grateful for Dean Royal and the entire staff that assisted me (financial, administrative,etc) at Lexus of Austin. I considered several other cars- and visited several other dealerships at length- before my Lexus purchase. My experience buying my Lexus ct 200h was world-class and I feel I got a very good deal all around. Dean contacted me moments after I submitted an online inquiry. He set up a test drive,on my schedule,with a close colleague who was very accommodating. Over the next few days, as I was in contact with Dean regarding questions and additional visits with my spouse, he answered every question cheerfully, politely and effectively, without the pressure or insincerity car dealerships are often are known for. I am also very pleased at the value for my trade-in. Additionally, every visit to Lexus was efficient - they did not try and waste my time with long waiting periods or delays. I feel valued as a customer. Lexus makes an excellent car and the service at Lexus of Austin matches that excellence.

Lexus

26 de ene. de 2015

My Sales Person was Chris Ashley, he is new to Lexus of Austin, but some how he managed to answer all of our questions and assist us in finding the right SUV , my husband and I went through a lot of vehicles at Lexus of Austin, and Chris was ready and willing to help us find just the right vehicle. This was "An Outstanding experience". I must say Chris went above and beyond to help us.We are so HAPPY with the SUV we selected.

Gabriel Arellano

21 de nov. de 2014

RK Johnston went above and beyond customer excellence. I had picked out a certified pre-owned silver 250h through the internet, due to my busy schedule I was unable to come in to finalized the deal between my bank and the dealership which was over the course of two weeks. Well the day came after 2 weeks of back and forth, I finally was able to close the sale my bank said the car was sold, I called the dealership and sure enough it was sold. I was upset because my bank was in communication with Lexus of Austin Certified Pre-Owned Department. OK sooooo what just happen, I proceeded to print out all my emails showing that I confirmed that the car in question (that I have test drove with my 2yr old and 5yrs old, not easy task) that indeed was the car I chose- vin and everything. After I got over the fact my car was sold, I called to speak with the sales manager- RK JohnstonSo RK wanted me to come in to discuss the issue. Again I was furious and had a full time work and family schedule so I made time for this, I usually never get this mad but I spent a lot of time researching the dynamics of this car and really wanted it- plus I have purchased a quite a few cars before and never had anything like this happen ever.Here is what makes the difference between a sales man and a fantastic customer expirence. 1.) RK let me vent, then assured me that he would get that the same car after 45mins. 2.)He then proceeded to call every dealership in the state of Texas to find me that same car. 3.) Well by this time I had been in his office for over 1hr we started talking about my family his family his years in the car business. He really was making a difference in my attitude toward my experience becuse by this time it was about 3 hours of his busy schedule he took the time to dedicate to me.He did not get my car that day but I walked away feeling great about the leadership he refered my to Jeff Pray to contact, but he would personally call me as soon as he had a new car, well it took about a day and called me. The car was upgrade to the one I lost, wow. I looked great and was more than I expected for the exact same price, I was so greatful. I told RK how happy I was.Jeff Pray then proceeded to close the sale, it was really quick in and out about 40 mins. Jeff was extremely nice and our communication was great! I would highly recomend this dealership, again because of the leadership. Thank you RK this was a long time coming.

macgaustin

17 de nov. de 2014

Nicco, Elise, Elisabeth and Megan make a good team and made the process fast and easy. Kept within budget, were able to give us several options and were all pleasant, knowledgeable and got us in and out with out the normal dealer issues we've had in past car buying or leasing experiences. Tier one service matching the quality of the car's they sell. One amusing example of going the extra mile service wise- my wife was out of town so Elisabeth picked myself and kids up at our home to get our car and on the way over my youngest had lost his tooth in the back seat which was nowhere to be found. He was very upset and when we arrived at the dealership she spent the next 15 minutes locating it and then fishing it out between the seats as it was in a very difficult location to reach... Thanks!

patdpolishpower

20 de oct. de 2014

Incredibly genuinely nice and friendly service. Helped me out and went way above and beyond anything I have ever experienced. The price was exactly what I was expecting, and they accommodated me in every possible way. From following me to a rental company and driving me back, to holding my personal belongings in their office before I got back to put in the new car. To having the cars ready ahead of time by the time I decided to get a car there. I simply told them what I wanted, and they had them delivered and ready for me to look at before I got there. The bottle of wine with a car purchase was a nice touch, and the friendliness was just incredible! Thank you guys, you will have my business again, and I have already recommended you to two of my friends and it hasn't been 24 hours since I got my car!

Ljwcic

17 de oct. de 2014

Good experience. Took a while to prepare car. Had to postpone indoctrination. Will come back tomorrow for final walk thru.. Had the feeling that they were short of staff today.

Dywms0630

16 de oct. de 2014

Was really blown away with the positive attitudes and pleasant atmosphere not to mention the luxury decor of this dealership. Don't think I ever saw anyone with anything less than a smile. Everyone genuinely looked like they enjoyed their jobs and were eager to offer to help with whatever I might need. This is my first Lexus and I really looking forward to being a part of the Lexus Family.

Betsye Ross

15 de oct. de 2014

We leased a new vehicle from Randy Hoff and could not have been more pleased with the entire experience. Randy's straightforward and honest approach through the leasing process was a refreshing change from some of our previous experiences. We look forward to being a part of the Lexus family and Randy defines it. Randy was ably assisted through the entire process by Sofia Sam.

AustinGolferbill

14 de oct. de 2014

Decided to buy the Lexus 2015 RX 350 yesterday at 2 in the afternoon. Negotiated the price on the phone with Randy by 6:20 we were driving out with our new car.Everyone was super friendly. This is the 5th Lexus we have purchased here and won't be the last.

barbeec

30 de sep. de 2014

Elise was a pleasure to work with. She was very helpful and professional, as well as Elizabeth. Thanks for all your help. Love the car!

revliscrazy

21 de sep. de 2014

The entire experience from my initial visit to the deal all the way to finance and driving off the dealership was an extraordinary display of customer service at its best. I never once felt like a 'target.' Every single person that I dealt with was informative, professional, and more than willing to meet my needs to the best of their abilities. Ashlee Olsem was the sales assistant that I had the absolute pleasure of working with and she went out of her way to make my purchase work.

chunthie

9 de sep. de 2014

This dealership was amazing. I did all the negotiating over the phone (I'm from houston), and there were no questions asked when I got there. Everything was professional and ready. They have an amazing cafe where they will make you whatever coffee drink you like and you can get whatever pastries you like (amazing cookies).They are very friendly, professional, and the experience we had was amazing.Ashlee Olsem was the BEST salesperson ever! She even helped with service (for a few issues I was concerned about after the purchase).

Chefbettis

8 de sep. de 2014

This is the 4th Lexus I've gotten from Randy Hoff at Lexus of Austin. He knows everything about the cars and can answer even the most trivial question. Randy has great personal integrity, which I applaud. He will work with me to find the best car and do the best transaction to fit my need and my request, down to the smallest detail. He and his assistant Sophia Sam are a great team. I have complete confidence in Randy and the Lexus of Austin dealership. Their service to both the vehicle and the customer is Top-of-the-line.

rachelg30

4 de sep. de 2014

Amazing staff - friendly, attentive and helpful! I was in and out in record time, and will continue to do business with this dealership going forward!

Marxus0867

28 de ago. de 2014

I have had nothing but good luck with Lexus since I switched in 20003. After 3 GS's and 1 LS, I'm pretty much the Lexus Cheer Leader! After all these years, I've only had 2 Service Advisers and Russell Berry has been the best!

magnolia1

28 de ago. de 2014

This is the 6th Lexus my husband and i have purchased in the past 20 years. When we were ready for a new car, we would pass the current one to one of our sons. The other son would get the next one. We felt confident that the Lexus would serve them well for many years.Service has always been excellent and the service reps very eager to please. I did not even bother to look at any other make of car when ready to purchase this new one. Randy Hoff and his staff were friendly and accommodating. i would definitely recommend him and Lexus of Austin to anyone in the market for a new car.

Scott6973

22 de ago. de 2014

Keeps getting better. This is our 4th Lexus and we've always been happy with the sales and service. Everyone is extremely personable and professional. The atmosphere is plush, but it's not a cover -- it reflects the way they do business. As the sole dealer in the area, they could take advantage of their local monopoly, but they are fair, honest, and aim to please. When we were first shopping for a hybrid 9 years ago, the other brands didn't want to deal with it -- no vehicles to test drive, not really knowledgeable, etc. Called Lexus and they had three different versions lined up for test drives.

emims

21 de ago. de 2014

Came in to get 30K mile service and ask questions regarding expiration of lease in November. Curtis and Nicco worked with me to lease a new 2015 RX-350 at a reasonable price. Ended up leasing the new RX-350. Couldn't be happier with personnel and service at this facility. All are exceptional. In addition to Nicco and Curtis, I had the pleasure of working with Elise and Elizabeth, Nicco's assistants who were extremely helpful with follow up of the purchase.

eldean8

17 de ago. de 2014

I was lucky to get Ashlee as my sales associate. She went above and beyond and was very knowledgeable and professional. Everyone was patient with me, I will definitely return for my next purchase.

Patricia Guzman

17 de ago. de 2014

I drove all the way from Dallas, TX to Austin to purchase my new Lexus IS250 F Sport! I'm so glad I did, I received more attentive service, incredibly friendly, and very professional! They went above and beyond to find my perfect IS because I was a bit picky. I accidentally changed a setting on my IS LFA-inspired dash and Jordan helped me out on a Sunday! Best customer service ever. Megan was GREAT as a financial manager, helping me secure the BEST possible financial deal on my car. She definitely pulled out all the stops! Would recommend Jordan and Megan to everybody!

TammyJM

16 de ago. de 2014

Jeff Pray was amazing. Customer service and everyone there made me feel welcome. I'm pretty sure I will be going back for my next car!

jaconz

3 de ago. de 2014

We had a 2010 RX350 and were ready for a new one. Randy Hoff presented all the options on trading in our car and purchasing a new one or leasing a new one. He was very patient in answering all of our questions not once but several times. He gave us all the information we needed in order to made the decision which was best for us. Randy was great!! Ashlee Olsem was also very helpful. Steven Kilpatrick was very knowledgable regarding the finance portion. Everyone that we have dealt with at Lexus of Austin the past 4 years has been wonderful.

Dilshan

1 de ago. de 2014

Excellent customer service (friendly staff, professional, good follow ups - return voice mail, always clear in explanation, can ask questions, training was great on the vehicle and good after sales service)

audreydickerson

1 de ago. de 2014

Nicco and Elise are an excellent team, they gave me a great deal, couldn't be happier! The process was seamless and the customer service was five star.

wassik

31 de jul. de 2014

Corbin & Elise were excellent. When we first visited the dealership Corbin was behind the reception area and ready to take clients. He was very patient and knowledgeable. The dealership is clean and clearly well maintained. Low pressure, just information. When we returned at a later date Corbin & Co. were ready just as wonderful as our first visit. The lounge had closed already by the time we had things resolved and Nicco still went to get us a snack and offered us something to drink. We kept them there pretty late after hours but everyone was pleasant and happy. This is definitely a well run dealership. They treated our CT200h lease just the same as someone purchasing the giant SUV. Everyone to the very end was professional and courteous. We feel like we got a great deal & are really looking forward to enjoying our new car.

Patticake48

29 de jul. de 2014

This dealership is like no other I have dealt with in my lifetime. Every single employee made sure I was in good hands. Whether waiting for my salesman or waiting for a bottle of water, my needs were met way over above and beyond.Justin Custis was so patient and calm while he explained the sanity of spending an additional $6000 on warranties. He met our continuous barrage of questions with a straight face and good dynamics. Brian Erickson was so skilled, he let the car sell itself. He was up front honest, kind and trustworthy. Mary Martin was beyond patient with all our questions about this and that. Truthfully, I worked for a major airline over 30 years, frontline customer service. Mary could work circles around my best day.

Reviewer3722

29 de jul. de 2014

Superior service. We couldn't be more thrilled with our new IS 250. The entire process was a breeze and we felt like we got the royal treatment. We are loyal Lexus customers from here on out.

Pepper Daniel

29 de jul. de 2014

Called Alex in service to get the name of a sales associate to lease a new ES 350. He suggested Corbin who was great. Then met Megan for the paperwork. Helpful and thorough. Finally Mary Martin showed me how to use all of the new dials and systems. We have been using Lexus service for many years and purchased several cars there but this was the first time I went without my husband to lease and understand my new 2014. It was such a positive experience and everyone took the time to go over everything that I was confident as I drove away!Any woman who wants to buy should visit the gift shop, enjoy the coffee and feel appreciated when purchasing a new car. I sure did!Thanks everyone.

Leslie Brown

27 de jul. de 2014

When you think of buying a car, you can't possibly begin to imagine an experience that causes you to walk away wishing you could buy more just to feel as catered to and helped as I did when I purchased my Lexus IS F this month. If you want a luxury car AND luxury treatment - look for these women and ask for them by name.

Reviewer1341

26 de jul. de 2014

We bought 2 Lexus' in one day, marking that we've had 5 Lexus' in our family. The service is incomparable and the quality of the vehicle is pure luxury. We've never had a negative experience with Lexus and that's one of a million reasons why we always come back! Eric Jordan has sold 3 out of 5 of our Lexus' and we look forward to working with him for the next one! Lexus as a brand, the dealership in Austin, and Eric and all the staff at Lexus of Austin always make our experience amazing. Nothing beats Lexus!

cgorychka

18 de jul. de 2014

My husband and I drive our 5th Lexus and continue to appreciate and praise Randy Hoff and his team for their expertise and friendliness. We know we're in good hands and enjoy doing business.

Mbrooks62*

18 de jul. de 2014

The sales team of Nicco Azari and Elise Timilar made our purchase of a new 2014 GS350, the most painless of all our previous 9 purchases! They are a great team and a valued asset for Lexus of Austin!

mikegrafton

1 de jul. de 2014

Easiest new car purchase ever. This is our 5th Lexus and are thrilled with both the product and service. No one else compares to Lexus.

Jim Taliano

1 de jul. de 2014

I bought a third Lexus because of the dealership and because I trusted the salesperson. I've enjoyed my experience with this dealership for thirteen years. I also have been talking to the salesperson about buying a new car for at least a year but while he was always helpful and friendly he was never pushy or aggressive. I almost decided to buy a Toyota Avalon, came very close but I came back to this dealership. I would have paid less had I bought the car in Houston but the comfort of dealing with this salesperson was worth the premium.

chrisbrick

23 de jun. de 2014

I am not sure where to begin. After spending hours upon hours working with the Audi staff, I seemed to have finally convinced myself that an Audi was for me. Being that my heart was still not sold, I made a trip to Lexus just before moving forward with my Q5 purchase. Immediately after walking through Lexus of Austin's doors, I was greeted by a warm smile and excited welcome by Corbin. He and Elizabeth made me feel so welcome and as if I was already apart of the Lexus family. To make a long story short, I purchase the RX350F the following day from Corbin. I was blown away by the team work displayed by Elizabeth and Corbin. Thank you Lexus of Austin for having such a great staff. I will forever be a Lexus customer!

magfish

19 de jun. de 2014

Nicco was very professional and polite. But Ellise was absolutely awesome! We were very impressed and pleased with the service she gave us and how we saw her handling her other responsabilities. Nicco is very fortunate to have her as his assistant.

vblexus

15 de jun. de 2014

Excellent Customer Service for Excellent ProductAs a car brand, Lexus does not need additional proof that it stands above the rest in terms of luxury vehicles. What you may not realize, however, is that Lexus also provides excellent customer service that is as luxurious as its product, if not more so. Last week, I purchased a car on my own for the first time. I'd known I wanted a Lexus, but I'd never directly dealt with dealers; I always had someone do it for me. This time, I got pre-approved for credit online and made an inquiry into the vehicle I wanted. Ross Rountree promptly emailed, called, and texted to let me know he was available for any questions. I was both eager and nervous to begin the process. Unfortunately, I had a meeting to attend and wouldn't be able to call Ross, so I texted and he replied. He answered every question, gave advice, and offered a great price. Before my meeting was over, I'd pretty much sealed the deal to buy the car. Who would've thought that I could make a car deal over texts!?!? It was awesome and efficient.The next day, I reported to Lexus of Austin where I was greeted pleasantly and dealt with professionally by every single person I encountered from the moment I exited my car to the moment I drove off the lot in my new car. Ross worked with me to finalize the process and gave me clear expectations of my whole visit ahead of time. He worked with me when I'd forgotten to bring my car insurance, gave me a great deal on my car trade in, and helped me out when I'd forgotten my checkbook for the down payment. Lesser professionals would've been exasperated with me, but not Ross--if he was, I never knew it. He was professional, patient, calm, and friendly every second.Megan McDowell guided me through the financial process in a pleasant, friendly manner. She was extremely professional as she explained every step in financing my new car. When I complimented her and the rest of the Lexus employees I'd encountered on customer service, she shared how that is a huge priority at Lexus of Austin. It showed.I shared with Megan how my mother, a former Lexus owner, changed over to Cadillac due to the poor treatment she received at ANOTHER Lexus dealer in another city (not Austin). Poor treatment and no honoring her former loyalty to Lexus led her to leave the brand. She regrets it, but refuses to return to that Lexus dealership. Why don't all people or businesses realize how important customer service is???Finally, I met with Geri Flore who led me through a technology boot camp. She showed me how to use every button and dial with a good-natured sense of humor and laid back yet professional style.I have never dealt with Lexus prior to this experience, but I know that it makes me glad I chose them for my car purchase. I'm certain all future encounters will be of the same exemplary caliber. By the way, my mom intends to return to Lexus, but I'll tell her to use Lexus of Austin this time!

rater17

9 de jun. de 2014

Met with Ashlee and Randy on Saturday to look into leasing a new Lexus ES 350. Great Experience. Great people to work with. In over 30 years of buying cars this was by far the best experience. No hassle, little wait time. I'll recommend to family and friends.Thanks

mtimms2009

6 de jun. de 2014

I purchased a 2015 Lexus 450h on May 31st, 2014 and my overall experience working with Ross Rountree, Master Certified Internet Sales Manager, and all staff I came in contact with at Lexus of Austin was OUTSTANDING! I say this with all sincerity. I highly recommend this dealership due to the fact that they go above and beyond the call of duty. Im not only a current Lexus owner, but a former Lexus owner who lives near San Antonio, Texas. I had an opportunity to communicate with Ross via e-mail, over the phone and in person on several occasions and I found him to be a genuinely nice person. He was very easy to work with, and not pushy at all. He was also very quick to respond to any questions I had. I requested a particular model, as well specific interior and exterior colors, which were not available on the lot. Ross and his team worked hard to fulfill all my requests. Ross even offered to deliver my car when it was ready. I did not take him up on that offer, as I had other business to tend to in Austin anyway. When I picked up my car, I had an opportunity to work with Megan McDowell in the Finance Department. This was also a nice, comfortable experience. Ive never had this type of experience at any other dealership. She was informative without being pushy and was able to make the process much quicker than I expected. Next, I also had an opportunity to spend some time with Delivery Specialist, Mary Martin. She is full of life and information regarding the operations of my car. She did an excellent job giving me an overview of the cars features. She also told me I could call her with any future questions. Once I got home, I realized I left the remote control for my gate in my old car, which was traded in. I didnt have time call Ross until 2 days later. However, when I did contact him, he responded immediately, and was able to get it into my hands in less than 24 hours. I have to say that my overall experience was phenomenal! I felt I should take the time to share this with others. If you are in the market for a new car, Lexus of Austin is the place to go. Ask for Ross Rountree, you will be happy you did!

jerryhobbs

3 de jun. de 2014

After driving my new vehicle home, the garage door opening feature did not work. I followed the directions in the Lexus manual, and did everything but stand on my head, with no success. I contacted the dealer, spoke with Kristin, and she offered to come to my home ( some 30 miles away). We made an appointment, she arrived, and promptly programed the opener successfully. THIS IS REAL CUSTOMER SERVICE.

vmiles

2 de jun. de 2014

Daryl went above and beyond to earn our business. My husband and I are extremely happy with him and will refer him to others! We initially went into the dealership in February to test drive a IS 350 c and were so impressed with Daryl that we determined at that time we would purchase our next vehicle from him. He was extremely patient and really understood our needs. He had great knowledge of the product and was not pushy. Our overall experience with Lexus of Austin has been positive overall at this point. We are looking forward to a long relationship.

chrisdial

2 de jun. de 2014

3rd time to lease a Lexus RH450X. Prompt service all 3x's.Easy car to maintain. Love the ride. Especially love the new side mirrors retractable feature.Ross Roundtree has been my salesman for the previous 6 years & hopefully he will still be a top salesman or higher when I re-lease in 3 years.

gtreagles

30 de may. de 2014

Randy Hoff demonstrated excellent knowledge of the automobile, as well as financing and leasing information. Most of all, we were very impressed with his integrity and public relation skills. In addition, his assistant Ashley Olsem, demonstrated the same character traits as Randy. Amanda Pope was also very knowledge and extremely helpful in explaining the details of the financial agreement.Last but not least, Kristen was very knowledgeable and extremely patient when explaining the operation and technology of the automobile.In conclusion, we have never experienced such a pleasant car purchase. The knowledge, integrity and public relation skills of all the above individuals, is unsurpassed.Thank you for such a wonderful experience and allowing us to join the Lexus family.We are looking forward to future purchases and/or leases. We will not hesitate to share this wonderful experience with all our friends

vagonzales

30 de may. de 2014

By far one of the best experience I have had buying a car. I can't say enough good things about the service I received.

BSANT8

26 de may. de 2014

We visited the Lexus of Austin dealership at 9910 Stone Lake Blvd today 5/26/2014, and was very pleased with the level of professionalism, friendliness and superior customer service that Nicco H. Azari his assistant Elise Timillar provided. We also had the pleasure of having the best vehicle education session with Ms. Mary Martin. She was very knowledgeable and patient with us and our questions. In addition we received excellence customer service from the gentlemen in the business office who got us in and out in record time. We were grateful for that considering our fidgety six year old.We were pleasantly surprised with each employees genuine concern about our purchase and their wiliness to go the extra mile in providing us the best possible options and a seamless transition in preparing the purchase documents. When Mary Martin provided us with the in car tutorial about all the features Lexus had to offer we were blown away with her product knowledge and her familiarity with the vehicle. We can say with certainty that this was by far the best car buying experience we have had to date. Quite honestly, it was the best customer service experience we have had. Thank you for making our new car buying experience non stressful and enjoyable.

MEL8

25 de may. de 2014

THIS WAS OUR 7th NEW LEXUS 3rd FROM THIS THIS STORE.SUPER HAPPY WITH ALL.BUT THIS WAS OUR BEST SERVICE OF ANY DARYL DO CARMO WOULD RANK THE BEST SALESMAN WE HAVE HAD IN THE 22 YEARS DRIVING A LEXUS.SPENT ALLTHE TIME WE REQURED ,RETURNED ALL PHONE CALL .ALL OTHER EMPLOYEES LISTED WERE ALL YOU COULD ASK FOR. OVER ALL THIS IS EXCELLENT DEALER.

nancy.mcbridehall

24 de may. de 2014

I met Daryl a year ago . His appearance, attitude, friendliness, and positive strength as salesman I purchased my 2015 Lexus 350 last week.Excellent employee.

jessm3

21 de may. de 2014

WoW! This was the best experience I have had buying a car. I went online just to get some information about the lexus IS and not really looking to buy it until the end of the year. Brian the internet sales manager was quick to contact me and help me with the many questions I had about the car. He made the whole process quick and easy!

Txbellagirl

21 de may. de 2014

Amazing experience....so different then experience at Land Rover. Great product and great service....team makes it so easy to buy a Lexus. Will probably own a Lexus for life!

gpounds

15 de may. de 2014

I had a great experience buying my new Lexus GX, everyone was kind, helpful and easy to work with. This is my second Lexus purchase and I plan on driving them in the future as well.

ssharp0424

13 de may. de 2014

Went into the dealership to look at some pre-owned vehicles on 04/26/2014 since my current vehicle finally "died". We were immediately greeted by Dean R who listened to what we were looking for and in our price range. They didn't have many options for us since we were looking to stay under 10 K, however, he showed us a really nice looking 2009 Toyota Camry. I was wanting either an SUV or Mini Van for the space and the vehicle was a little over our budget (12,9). I told him that we really liked it, but I needed to go around to other dealers to see if I could find anything more in our price range. He told us it wouldn't last long, and that for the amount of miles (65K), the quality of the car, and the space it offered, we probably wouldn't find anything better than it, but understood our position. 4 cars and 5 hours later, I was back to purchase the Toyota. We had financing through USAA that was previously approved, but only up to 11,300 so I tried to get him to come down on the sales price just a little, but after explaining I was already getting almost 2 K off market value, and that he could get me the same financing as USAA, we went ahead and did the financing through Lexus. Dean was so helpful and willing to work with us for the price and everything else that came with it. Such a friendly and funny guy, he really made the process easy for us. I recommend him to anyone looking for a car! Thanks Dean!

granger4

12 de may. de 2014

We bought a new Lexus from this dealership last week and had a wonderful experience dealing with the friendly and knowledgeable people at Lexus of Austin. Daryl was our salesman and he was answered all of our questions, provided us with comparative information on other vehicles and worked with us and his manager to get us a deal that we considered fair. His associate, Jordan, was helpful and knowledgeable. Ashlee went over the technical aspects of the car before we left and she was thorough and entertaining which is hard to do when going through a lot of bells and whistles on a car! Matt did a great job of quickly going through all the paperwork and explaining the options we had regarding warranties. Overall, the team was efficient and pleasant and we look forward to working with this dealership in the future.

NMuntasser

9 de may. de 2014

Mr Pray was polite, knowledgeable, helpful and enthusiastic without pressure. Took the stress out of the experience of deciding on a vehicle. Polite behaviour is very important.

SonnyWillis

7 de may. de 2014

I contacted Brian Erickson for information on an IS 350. He made a very quick determination of my needs and found my ideal vehicle. We quickly agreed on a price and began the process of liberating my Lexus from the dealership. From the beginning I was made to feel comfortable as Brian made the process flow smoothly and quickly. He provided me with excellent personalized service, and within 24 hours, I was driving away in my new Lexus.Kudos to Brian Erickson and Lexus of Austin.Sonny Willis

RamananRaju

6 de may. de 2014

Sales Executive Jeff Pray is very friendly person.I would recommend my friend to buy the used cars from them,and they have clean cars with great condition and impressive price.Over all excellent service.Regards,Ramanan

TonieS

2 de may. de 2014

Had a horrible experience with First Tx Honda. So I had after being to many other dealerships almost given up. None had what I wanted, some just had lousy customer service. None had the car I wanted, my husband finally gave up looking saying "your never going to find what you want" Navigation, low mileage, 2012 or 2013 Toyota Camry, leather seats, lumbar support, heated seats, automatic seats, fog lights, black metallic, gray or silver interior, back up camera, automatic rear view mirror, and these are just a few of the features! I had been looking at cars through cars.com but none had everything I wanted; then Lexus of Austin showed up, called and then went by. I expected the same as I had gotten everywhere else. "Yes we have what you want" then show up and they try to sell you something else. These folks were amazing! I was in and out in less than 2 hrs, it was about 1.5hrs maybe from start to finish. Jon was fantastic and I'm incredibly happy with my car that HAS everything I wanted :-)

txag

2 de may. de 2014

I purchased a 2014 GS350 FSport + from Ross Rountree at Lexus of Austin on March 29, 2014. I worked with Ross over the phone and emails during the preceeding week. I also shopped a couple of Houston dealerships as well during the preceeding two weeks. During the period Ross was not pushy and was always eager to respond to any questions or negotiations. I had mostly made up my mind to purchase in Houston since it was closer and we dont have a local dealer in our city. I kept going back to Ross because he made me feel like I was his only customer and would always have an answer or solution to any questions. Ross just had the "do whatever it takes attitude" and I am glad he kept looking for a way to close the deal. When we made the trip to Austin to pick up the vehicle everything was as he promised with no surprises. This was my first Lexus purchase and Ross made sure I would become a Lexus owner. In the end I was given a great deal on a fabulous vehicle. The rest of the dealership was just as impressive. My finance person was Matt Rutkowski. Matt was very informative and took time to explain and answer my questions about the lease and warranties. I also felt he had my best interest in mind when recommending warranties and other items. My delivery was also excellent and complete. The vehicle was immaculate. The dealership was impressive. I dont believe I have ever been to a more friendly and top notch dealership.Even after the sale Ross is quick to respond to any questions and willing to do what he can to assist. I highly recommend him and Lexus of Austin for your Lexus needs. I wish we had a local dealership with the amenities and the dedication of the employees at :Lexus of Austin.Ask for Ross for your Lexus purchases. You will not be disappointed.

CosimosLexusLX470

2 de may. de 2014

After shopping for a Lexus LX470 for 6 months we saw an Ad on Auto Trader, we decided to email the internet salesman Dean Royal. Dean responded with the most polite reply! After discussing the condition of the truck he told us that it was extremely clean and was purchased and serviced there at Austin Lexus. We then asked him for all of the service records, he sent those right away. Not knowing Dean, my wife and I live in FL & NY we asked him if he minded if we had a third party inspection done by Auto PI who is right there in Austin, Dean agreed. After a 600 point inspection we were told by the inspector "You will NOT find a cleaner one". Dean from beginning to end was extremely polite and 100% honest and never pushy. I say this because of what we have experienced for the past 6 months. I would highly recommend buying your next vehicle from Dean, he even followed up after sale. I've never been treated so well! Even though we live out of state we will go to Dean Royal first for our next vehicle. Thanks so much Dean.

bfl

1 de may. de 2014

Very positive changes at Lexus of Austin. I had some negative experiences with sales there a few years ago but was pleasantly surprised when I visited recently. There has been a change in attitude. The sales team (John Farley and Michael Cobb) went out of their way to make me comfortable buying there and worked with me to get to a price thar was acceptable to me. If you have had a bad experience with sales there in year past I recommend you talk with them again.

dsime

29 de abr. de 2014

Entered the car buying process via the dealer site with little expectations. To my surprise, I was greeted immediately after entering but in a non "car salesman" way. Brian, my salesman, was nice, knowledgeable, and never pushed us into a sale. He not only found the car we wanted but helped us get it at a price that we were happy with. People always talk about the Lexus difference, and I got to see it first hand.I'd definitely recommend this dealer to a friend.

davidlu007

27 de abr. de 2014

I had an overall pleasant experience. The associates I worked with we're very helpful and friendly. The process was quite easy and pain-free after my vehicle was delivered to the dealership, and my deal was done quickly including a trade-in I had. I'm very happy with my car and experience.

steveinroundrock

23 de abr. de 2014

Wow!!! The only reason Dean Royal and the Lexus of Austin dealership got all 5's is because there was no way to fill out a 5+. Dean, as well as everyone I dealt with, was extremely helpful throughout the process. He was friendly, not pushy, patient, and explained everything every step of the way. I would recommend Dean without hesitation to anyone looking for a great car buying experience. He will exceed your expectations!!

Babslatham

22 de abr. de 2014

From the initial conversation with Jeff Pray until the day he put my new license plates on, my experience with Lexus of Austin and Jeff was stellar. He went above and beyond to help me find a used Lexus at a price I would be comfortable with. He is a very personable guy that knows his Lexus, and one that I would definitely recommend to family and friends. I LOVE my new car and had a great experience with Jeff.

rphinney

22 de abr. de 2014

Ashlee O. was fantastic!!! She helped me a lot learn about my new card. Thanks so much to her and this great team at Lexus of Austin! We will be back.

rcoanjr909

22 de abr. de 2014

Dean did a wonderful job making sure I was informed at every part of the process. He let me know why this vehicle over that one. Did the research as complete as possible for me. Presented the reports and explained everything to me. He found a vehicle that wasn't even on the lot yet. Loved my experience with Dean. I will visit him first and probably only only him when I look for another vehicle.

Kelly54

20 de abr. de 2014

We arrived at Lexus of Austin and were greeted by Nicco Azari. He and his team were very professional and patient. They answered all of our questions and gave us a nice tour of the facility. The whole experience was enjoyable. We love the service, dealership and how we were treated. We will highly recommend Nicco and his team to all our family and friends. We love our new Lexus!

jbaellow

20 de abr. de 2014

My fiancee and I thoroughly enjoyed our car purchasing experience at Lexus of Austin. From the moment that we walked into the dealership, we were well taken care of. In particular, our salesperson, Daryl Do Carmo, was patient, well-informed, friendly, and personable. Daryl was thoughtful and provided excellent advice. There was no pretentiousness to his sales technique. He certainly knows his product and relates well to his clientele. The entire team at Lexus of Austin deserves acknowledgement and earns my highest recommendation. Thanks to Daryl, Jordan, Amanda, and Kristin for making our sales experience a memorable one, and for helping us obtain our perfect car.With appreciation,Josh Baellow

trhyne

20 de abr. de 2014

The team was very professional and everything associate with the close-out of my existing lease and the purchase and delivery of my new car went smoothly. I would recommend this dealership and the Daryl/Jordan sales team to anyone who asks.

txwings

17 de abr. de 2014

We bought our first Lexus from this dealership back in 2005, and it was a great experience. So when we found ourselves in the market for another car this year, we were naturally drawn back here. (The 2005 is a great car and is still going strong.) The dealership has just gotten better over the last 9 years. No other dealership we visited during our car shopping can compare. Daryl is probably the most knowledgable salesman ever. There is nothing he doesn't know about these cars. His assistant, Jordan, was also a pleasure to deal with. Matt in Finance, and Geri, the Technology Specialist made the delivery a breeze. Lexus is certainly not the least expensive line of automobiles on the market, but their quality and workmanship are hard to beat. And at this dealership, you're always treated like royalty.

mdeets

14 de abr. de 2014

The above selected persons that helped us purchase our car were very helpful and made it a great experience. Would recommend this dealership to my friends.

horst31

13 de abr. de 2014

Both Nicco and Elise did a great job to explain everything. The facilities are great and the service is, too. I will stay with them also for my next new cars.

allants

12 de abr. de 2014

Daryl and Jordan did an extraordinary job showing me the Lexus models based upon my interests, and eventually sold me on an 2014 IS 250 F Sport. I definitely recommend working with them if you are a car buyer.

Bishwas

11 de abr. de 2014

Dean was great to do business with. I was able to get all the paper work done in one day without any hassle, and I drove back home in the car I wanted. The way he explained everything made the process really transparent.

MichaelGarbutt

9 de abr. de 2014

Had a great customer experience purchasing a pre-owned Lexus RX 350 at Lexus of Austin. Our sales consultant, Dean Royal has an in-depth knowledge of the vehicle and was extraordinarily helpful with pricing, closing and prep work. Follow-up was beyond our expectations and the service staff could not be more pleasant. The RX is like new. We're very fortunate to have found this vehicle after our daughter's Honda was totaled in a rear-end collision. Dean is very responsive and a pleasure to work with. We're glad to be Lexus owners once again.

tokes615

8 de abr. de 2014

It was a pleasure working with Dean Royal. He took the time to understand what I was looking for in respects to a car, as well as providing me some options to consider. After a short period of time and no pressure negotiation, I am pleased to have purchased my vehicle from Dean and Lexus of Austin.Thank you again for the experience and I would recommend seeing Dean if you are in the market for a Lexus.Cheers,-PPaul Mudlaff

jhmorrill

7 de abr. de 2014

We were so impressed with Daryl and Jordan on our visit, we decided that Lexus of Austin was where we wanted to purchase our new car. We also considered a new BMW but felt so comfortable with Daryl, from the time we entered the dealership, we wanted to give him our business. I will recommend Lexus of Austin and Daryl Do Carmo to any friends interested in a Lexus.

swlowry

5 de abr. de 2014

My wife and I arrived at the Lexus dealership at 11am Saturday morning. We were met at the door by Eric Jordon, a very professional, very well informed salesman. Eric was honest, candid, and comfortable sharing his personal opinion, both pro's and con's regarding the vehicles we were considering. He set a very positive, very high expectation for our experience at the dealership, then lived up to it. Once we found the vehicle we wanted to purchase, Eric was patient and attentive as we walked through all of the options, pricing scenarios and financing plans. The vehicle we were interested in was at an off-site facility. Eric drove us over to the facility to look over the vehicle in person. After we agreed that it was the vehicle we wanted, he expedited the new vehicle preparatory work so we could drive it home the same day. Steve Kilpatrick managed the finance / closing very professionally. While awaiting delivery, the dealership even offered to buy our lunch! When the new lexus was prep'ed and delivered, Ashlee Olsem spend over an hour helping us understand the vehicles information / entertainment system and going through the initial setup / configuration. The Lexus of Austin team worked very hard and very professionally to make our first new car buying experience a pleasant memory. We certainly will recommend Eric and the Lexus of Austin team to family and friends.

texashroom

1 de abr. de 2014

We had a very good experience, as expected. Though we really had no intention of purchasing a car at this visit, we decided to do so after Randy laid down a deal we felt was quite compelling, even after offering some used options, we decided to take his offer.Everyone was very professional and friendly and we enjoyed the experience.

ChrisPrice

26 de mar. de 2014

The senior management of this dealership are to be complimented for such quality employee as Randy Hoff. Outstanding experience!!Thanks for making the purchase so positive.

jcparkey

25 de mar. de 2014

Had a great experience with Randy and the rest of the staff of Lexus of Austin -they were super friendly. Would definitely recommend them to friends and family and friends. I'm looking forward to being part of the Lexus of Austin "family."

wfgoza

25 de mar. de 2014

All of the afore mentioned employees are excellent. Mr. Hoff is absolutely and "hands on" person. He is exceptional in knowledge, and is so efficient. He made sure the vehicle was ready for us when we left. He listens attentively to questions and responds in a clear manner. Lexus of Austin is fortunate to have him on staff and we are fortunate to have had him as our sales rep. Mr. Hoff indeed "knows the product" he represents!Mr. Kilpatrick is also a knowledgeable, personable, and thorough person relative to the contractual /financial services. Ms. Martin. exhibits knowledge and skill in demonstrating the various aspects of the technology...GPS, radio, mouse, Menus, Radio, Garage door opener, telephone etc. All of these folks are exceptional in customer relations! Lexus is fortunate to have them on staff and we are fortunate to have the benefit of their service. Thanks to all of you!As we have previously purchased 5 vehicles and now we are in a leasing contract for a 2014, we can personally attest to the quality of Lexus, the service and the exceptional customer services provided. Bill and Joyce Goza

Sknyma

24 de mar. de 2014

I have been a Lexus owner for years. My experience with them over the years has ALWAYS been great! I recently purchased a new Lexus and the new car buying experience was just as great as it was years ago when I bought my first Lexus. So, I rated everything GREAT except for pricing which I rated GOOD because I wish I had received more on my trade-in. But, other than that ... LOVE this dealership and especially the people. That is why I bought another Lexus.

jcishs63

21 de mar. de 2014

Everyone at Lexus of Austin was a professional in the fullest sense of the word. Each and every request for information or explanation was handled completely and without hesitation. We felt that everyone involved in the sale of our new vehicle was there to make the experience as pleasant and efficient as possible. Professional from start to finish all across the board!

janemoher

20 de mar. de 2014

When it was time for a new car to lease, there was no question in my mind that I would head back to Lexus. Randy Hoff is my go to guy. My family and I have been customers at Lexus of Austin for almost twenty years. The sales people and service people are the best. From the people who help you park and get ready to start a service appointment, who hand deliver you to your service representative (mine is Alan. He's great and patient and kind. Makes you feel like you know what you are talking about.) I feel special each time I am there. Now, I'm in my beautiful new LX570. WooHoo! I love it already. Last car I enjoyed was an LS460 Sport. Very sleek and fun to drive. How fortunate am I?This time I met Julez, Randy's assistant, Matt Rutkowski, and Mary Martin. The all were highly trained and eager to make my experience a smooth exciting one.All in all I left with my new vehicle and felt comfortably the captain of my ship. I also know that any of the above mentioned people are a phone call away. Pretty nice feeling!

jesscass77

19 de mar. de 2014

I was in the market to purchase a new car and had not done so since 2004. I was fearing the car buying experience as most everyone does. As soon as I walked on the lot, I was able to look at options on my own time and at my own rate. I became very comfortable and was able to take my time in order to find what I wanted. Brian greeted me and was immediately able to assist me. 4 hours later, I was driving home a 2012 Lexus CT200h (I have been dreaming of one for the last 3 years). I was able to trade in my 2004 Honda Civic and received a fair market value trade in addition to a fair price for "used" 2012 Lexus CT200h. The car is in such great shape that the term "used" doesn't fit well. Excellent Price, Service, Warranties, and Confidence that I made a great purchase is what I received in addition to a new car!If you want to look around, I suggest a visit here. The location itself is like being in a hotel lobby with wonderful amenities.

cindidana

18 de mar. de 2014

Randy Hoff and the Lexus dealership and fantastic. This is my 6th car I have bought from him and I will keep going back! Randy is very attentive but knows the fine balance of not pressuring too much and just laying out the options. He can make decisions and stands up for you.

randyboston

17 de mar. de 2014

Mr. Hoff is an extremely knowledgable and professional salesman who not only was attentive to my personal preferences in purchasing my Lexus, but also continues to be avaialable to me each and every time I have questions or need any assistance whatsoever. He is friendly, courteous, and professional, and always demonstrates a huge amount of knowledge about the vehicle and its myriad features.

jford5709

17 de mar. de 2014

I first looked at a pre-owned vehicle but they made such a good deal on a new ES 350 that I couldn't justify not buying new. Their price offer and trade value were generous and the transaction was done in a short period of time. The facilities are very nice including customer waiting room and refreshments bar. All and all a very good experience; they seemed like they really wanted to be helpful.

lmutschler

16 de mar. de 2014

Brian was very nice. It was a pleasure dealing with him. Very courteous. I found all of the Lexus staff very nice. Brian was very helpful.

webbydebby4702

10 de mar. de 2014

Eric Jordan went above and beyond to help me get into the car of my dreams and worked within my budget. I couldn't have asked for a better experience. Ashlee Olsen was a joy. She was very knowledgeable and helped me set everything up in my car. The entire experience was not like any other experience I have ever had buying a car. Made me feel like I was making the best purchase I could for the rate price. Absolutely no regrets!

Gflory

8 de mar. de 2014

I love my new (gently used) Lexus CT200H - getting incredible gas mileage and it's stylish and fun to drive. Jeff Pray was great to work with!

azeplain

5 de mar. de 2014

Came to the dealership to look for a new car. Best experience in a dealership I've ever had. Reason for this? They don't believe they are in the car industry. They see themselves as being in the customer service business. They just happen to sell cars :).The owners of Lexus of Austin are also some of the highest integrity people I have ever met in the industry. Once I walked into the dealership and met Dean Royal, I realized the owners hire the same type of folks...Ethical, high integrity people. Dean was fabulous during the purchasing process. No pressure, just making sure I ended up in the car that was right for me, be it Lexus, or any other vehicle.I have received 3 or 4 calls since purchasing, the car, making sure I am happy, and feel I am in fabulous hands. If you live in Austin, want a luxury vehicle, and have high expectations for service, Lexus of Austin is the place for you.

lcwelch

2 de mar. de 2014

This is my fourth consecutive Lexus from this dealership. Clearly we are pleased with the customer service received from sales to maintenance work to the occasional repair needed. The staff is personable and gracious. The convenience of loaners and their marvelous coffee bar make maintenance appointments pleasant and quality work is completed in a timely manner. Jeff smoothed every aspect of our latest car purchase, giving us a fair price, and even finding the car we wanted when the car we had found on the website had already been sold.

soyboricua1

2 de mar. de 2014

Jeff was exceptionally helpful, knowledgeable and professional. Took care of all my concerns before and after the purchase. Many thanks and i will be back.

GKBU70

2 de mar. de 2014

I was checking the pre-owned car inventory at the Lexus of Austin dealership after having my car serviced. I met Jeff Pray. He was very attentive, asked the right questions and worked to find what I really wanted. They did not have what I was looking for in the inventory, so he kept looking, talked to service and found a car that would be appropriate. He contacted me and we went for a drive. It was exactly the right car! Jeff walked me through the whole procedure and was very helpful. He was extremely courteous and kind when speaking to my family members also. I greatly appreciate his professional demeanor and his help, and I love my new Lexus!

Kimcoon

1 de mar. de 2014

Daryl was hands downs the nicest car salesman I have ever dealt with. Very professional, soft spoken, polite and extremely knowledgeable about the cars he sells.

Taneedles

1 de mar. de 2014

I have a great experience at Lexus of Austin. Brian Erickson was my internet sales manager at Lexus of Austin. He was absolutely fabulous !!!. He was very kind, knowledgeable, helpful, and he make my overall experience of buying a Lexus a wonderful experience. He even took me home from the dealership when I had two cars; my new Lexus and my old car. His service and professionalism were outstanding !!!. Thank you Brian.

Dasanchez

1 de mar. de 2014

Purchasing a vehicle can be a very stressful and, seldom an enjoyable experience. Jeff Pray and RK Johnston did an outstanding job in delivering excellent customer service from beginning to end. My wife and I live hundreds of miles from the dealership, yet these two gentlemen made our vehicle purchase experience an excellent one. The follow up was second to none. I received a text from RK late in the evening checking on us to make sure we arrived home safely and with no hesitations or questions in our purchase. Jeff followed up the next day to reiterate the excellent service and inquire as to our complete satisfaction. It was truly an enjoyable experience and well worth future business with this organization. They both did an incredible job of delivering the excellent service and satisfaction the Lexus Organization had created.

curleyac

28 de feb. de 2014

This place is Top Notch! The renovations added are second to none. It displayed warmness and combined with the friendly staff at Lexus of Austin, you actually feel bad if you don't leave with a new car. Kudos to Joe and Matt for their "outstanding!!" customer service. Talk about busting their butt to find my Wife and I the car we wanted. Joe possessed the knowledge of Inventory, confidence, honesty, and respect required to get the job done. We were prepared to go with a higher interest rate and monthly payments from our bank to pay for our new ride and low and behold Matt, from Finance stepped in and turned a skeptic's entire perception 180 Degrees on Leasing. Man, he knew his stuff like he was in charge of the entire finacial Section at Lexus. I would think he was employed at that Lexus dealership for 35 years but I don't think he's that old. Great Job Matt. Overall our experience at Lexus of Austin and other National Lexus Dealerships are always a pleasure but this time it was even more special than ever before. Great Job Lexus of Austin and you better believe the Thrasher's be telling eveyone in the surrounding areas about our experience!!The only negative experience I had was the trade in value of my 2006 IS 250 with just over 67700 miles odometer always updated the services. I was quoted in Lexus of Austin that I would get a much higher trade in value when my had the prior service performed on the vehicle, after it insection but I was unable to get a new care at that time. But now that actually got the new car the trade in for my old dropped by nearly $6000. (KBB) showed why it was so low but that is worth more than 11,500. It is pretty good condition.

julieprewitt

28 de feb. de 2014

I began shopping for a new car back in October of last year. I wanted to trade in my 2009 H2 for something of quality that would get good gas mileage and I didn't want to give up the luxury of a vehicle that I was used to with my Hummer. I began my search at GMC which ended with MUCH frustration. I looked at many other dealerships and test drove other vehicles some of which I was interested in purchasing. I expect excellent customer service when purchasing a new car. If you don't get it on the front end, you sure won't get it when you need service on your vehicle. (At least this is my experience.) The lack of customer service and the total run around frustrated me to the point of giving up. Then I saw the commercial for the Lexus hybrid CT200. I searched it on the internet which led me to speaking with Brian Erickson.His experience in dealing with customers was obvious from the beginning. His knowledge about the vehicle was helpful. He also is obviously good with making the numbers work. I expressed to him my concerns and that I wanted a "no hassle" experience. He did a great job and sold me the car within an hour of meeting me. I would highly recommend this gentleman to any of my friends interested in a new car.

andy27

27 de feb. de 2014

Randy helped me recently drive off in my third IS, this time an IS250. Randy worked with me through the entire process, helped me pick out the configuration, worked with me on a fair deal that fit my needs, and then found the car I wanted. Having been with Lexus for a long time, Randy is more knowledgeable about the cars and the features than any sales consultant I have worked with in the past. Completing the paperwork with Megan was a breeze. Mary worked with me as the delivery specialist and explained how to use everything and helped connect my phones and music devices. All three always seemed happy genuinely pleased to help me. Although I didn't see him on this visit, I have to mention Alex Westhead, who has been my service consultant since 2000. Alex has been most helpful, is always happy and energetic, and gets me scheduled and my car serviced with ease.

BobNolen

24 de feb. de 2014

Randy did an excellent job of selling me my ES 350 (3 of them). He is the quintessential professional car salesman. There was never any pressure to purchase. He explained all the features and benefits of the Lexus. The sales manager and him helped me purchase the Lexus at a fair competitive market price. Randy is always very friendly when I get my car serviced and washed and always asks me if he can do anything for me. He is definitely an asset to this dealership and why I return to buy my cars.Semper FiRobert Nolen

kvarma

20 de ene. de 2014

My wife and I purchased our 4th Lexus car a GX 460 from Lexus of Austin on 01/18/2014. We had also purchases Lexus 250HS hybrid from the same dealership 3 years ago. We have taken our 1999 RX 300 purchased in Chicago and 2006 SC 430 purchased in El Paso, TX for service to this dealership since 2008. The consistently friendly and courteous service personnel, particularly Neil Schumann and the thorough, efficient service provided by the service department led us to purchase the 2 cars from this Dealership. Each time we took our car for service they gave us a loaner car to use. The "No pressure" sales consultant Daryl Do Carmo and his associate Jordan Oubre were very easy to work with. With minimal negotiation, the price we paid for was better than we thought we would have to pay (based on our internet searches through the various sites). Daryl was extremely knowledgeable and even asked us whether we needed the higher priced model we chose, rather than many others who may have tried to pressure one to buy a more expensive car! We have no hesitation in recommending this Dealership to others.

lex02

29 de dic. de 2013

LEXUS OF AUSTIN SELLS CERTIFIES VEHICLE WITH PRIOR COLLISION DAMAGE/PAINTWORK $10000+LEXUS OF AUSTIN CERTIFYS VEHICLE WITH EXTENSIVE BODY REPAIRS AND COLLISION DAMAGE With Collision work of $10000+ VIN: 2T2ZK1BA6AC019717 2010 Lexus RX350 lease to Lexus of Austin in October 2012. The vehicle has had the following repairs done: Hood repainted, Front Bumper Replaced/Rebar Replaced/Drivers Side Fender Replaced/Painted, Passenger front Door Repainted/Blended, Rear Passenger Door Skin Replaced/painted/ Rear quarter panel Painted, Rear Bumper Replaced. Multiple Suspension Damage Also. This car has been to the body Shop 3+ Times with total amount of damages exceeding $10000.00. The collision damaged was disclosed to Randy Hoff our sales consultant. He gives us a VERY LOW trade-in value and told me that the vehicle would go to auction and could not be certified by Lexus. To my surprise I see it listed for sale on their website as Certified Pre-Owned I checked the service records and it was in fact certified by Lexus Of Austin. This Vehicle Was certified per service records on 10/22/2012. Absolutely the worst sales and service experience at Lexus of Austin. They will screw you over. The Service manager charges unreasonable amount for service concerns and is Arrogant and Rude. The Sales Manager will not match any prices and claims their service is the best in town and i should pay extra. He will not match surrounding Lexus Dealerships. Michael Cobb then told me i should trust his pricing and was "insulted" and Upset that i would show him a competitor quote. He tells me i should trust his pricing. He told me i should be able to afford the $6000+ difference in Price from Sewell Lexus Quote. The Service Department is a Joke. They Provide Old dirty Loaner cars (Soda Spills Everywhere, Dirty/Muddy interior, High Mileage old loaner with damage everywhere) when the top of the line New Lexus is brought in for service. They take forever to get me a loaner. They Took over an hour the last time i visited them. They charged me a hour for labor to program a key and spent no more than 10 minutes to program my new Lexus. When these concerns are brought to the attention of the general manager/Service Manager they told me I would get poor service when the vehicle is not bought from Lexus Of Austin. I recommend going to Sewell Lexus in Dallas. You will save Thousands by going to Sewell and get better customer service and not treated like Garbage. I have personally saved over $6000 on a single transaction by not buying from Lexus of Austin. Warning to others who purchase their vehicle from other Lexus Dealers than Lexus Of Austin. You will get no Service from any employee at Lexus Of Austin. They Told me since i bought the vehicle from Sewell Lexus in Dallas to never bring the vehicle back and to Service the Vehicle at Sewell Lexus.

michfort

2 de dic. de 2013

Daryl Do Carmo wins salesman of the year in my opinion. He was totally responsive, knowledgeable and helpful. I was planning to buy the car at a dealership in another city closer to home, but the other salesman was not as knowledgeable or attentive as Daryl. Lexus of Austin is the tops for customer service, and the staff show a genuine interest in making your experience special. I just wish I lived closer so I could take the car in for the scheduled maintenance. Now I'll have to plan more trips to Austin.

Dhernandez79

23 de nov. de 2013

The experience I had at Lexus of Austin was incomparable to other dealerships in the area. The car sales consultant Daryl Do Carmo was patient with me, took time answering all my questions, quickly returned my phone calls, and overall assisted in making my decision to buy a Lexus so much easier. He was attentive to detail and listened to the specifics I wanted, to include the perfect color combination. Although they didn't have the car I wanted in the lot, he let me know exactly what day it would arrive and called me as soon as it did. Daryl really came through for me and I'm sure if I stayed in the Austin area, I would definitely return and buy another vehicle from Daryl from Lexus of Austin.

ireneandphil

14 de sep. de 2013

We didn't consider buying a Lexus until we visited this dealership when we heard about a promotion that was going on. When we walked in we were approached by Daryl Do Carmo with a smile and were impressed right away with his knowledge. We were blown away at how easy he was to work with. We walked out that day with a new RX350. Because of Daryl we got a great deal and a wonderful car that we never knew about before. We would definitely recommend this dealership to everyone we know, and will be repeat customers. Very Happy!!

B. White

28 de ago. de 2013

Total "smoke" without even the "mirrors." Was assured they wanted my business and "would beat the competition." Would not provide any specific pricing for the vehicle I fully described. Requested that I contact and give them competitor numbers before an offer.I provided that number via email and indicated I would make a decision in 48 hours and was awaiting their response. Time came and went and I have yet to receive any communication from them. A total waste of time!

grobinsonhaa

27 de ago. de 2013

We intended to kick the tires and go home to chew on a potential purchase. Instead we drove out in an incredible car at a fair price.This being our first visit to Lexus of Austin, we were expecting the same experience one would get at any other dealership. We could not have been more wrong. As I said to my wife, "It is like hanging out in the first class lounge at an airport". Daryl Do Carmo sold us a car not through sales tactics, but through his knowledge, professionalism and courtesy and it sure does not hurt that he is selling such a high-quality product. Mercedes lost a sale and has a lot to learn in so many ways from Lexus of Austin. Good on you!

csjohnston

17 de ago. de 2013

Ross worked with me for months, answering questions and addressing concerns. We worked together around my schedule to do test drives. He was always accommodating and helpful. Thanks Ross.

cdcollins

7 de ago. de 2013

Corbin was extremely pleasant and knowledgable about the Lexus vehicle. We felt no pressure and were only given a follow-up call to see if we had any questions. The price negotiation was as pleasant as possible.

daskas12

29 de jul. de 2013

Daryl has given me great customer service. He explained the features of the car, helped me select what fits m needs, and was very friendly even after the sale. Definitely recommending Daryl as the employee of the year!

mregan

29 de jul. de 2013

Corbin was very knowledgeable, persistent and was very attentive in communication. He was able to determine my needs and got me a good deal for what I wanted. Excellent work

nolegirl1980

25 de jul. de 2013

I came in to the dealership and gave Corbin and Randy the challenge of putting me in a new car. Both were professional and did a phenomenal job, despite the obstacles (namely, my hardball-negotiating father). They stayed with me through every step of the process, making sure I received the best service possible, up until the minute I drove off the lot. They were fair and made sure I got a great deal, but above all else, they made sure I was happy with the entire process. I have never owned a brand new car in my life until yesterday, and these two made it possible and made me actually want to buy a car again (though not right away, have to enjoy this one for a while first). I would recommend these two with the utmost confidence to anyone who is looking to buy a car and wants a knowledgeable, fair, and caring sales team. Thank you both so much!

cpinzone

25 de jul. de 2013

Corbin was very responsive and accomodating to my needs. He was personable and helpful during my purchase and even after when paperwork was required and follow up service was requested. I would definitely recommend Corbin to friends looking to purchase a vehicle.

xpediency

24 de jul. de 2013

Very helpful, patient, and gives no BS. I would not hesitate to come back and work with him or recommend him to others.He gives prompt and reliable answers to all your questions.

etelle

23 de jul. de 2013

Just went in for a test drive and drove home in my beautiful new black 2014 IS250!!! Love it!Thank you Corbin for making it happen!

Joe S.

20 de jul. de 2013

Most expensive car I have ever purchased but worth it! Daryl was my salesman and he was quite the gentleman. He explained things accurately and simply. The buying process was relatively painless with little hassle considering they are the only Lexus dealership within 50 miles of Austin. The car arrived on time, spotless and someone was nice enough to set up the basic commands and connections in my car so I was ready to roll. I am quite pleased with my purchase and my overall shopping experience.

USMC1

28 de jun. de 2013

Avoid service adviser - Jim T. He was rude from the beginning and lies. We filed our service request on the Lexus of Austin website. When we got to the dealership we were rushed towards our loaner w/o meeting with the SA. When we did receive a call from Jim we discovered that LoA had only worked on 1 of 3 service items requested... and they could not recreate the issue. What about the other two issues? Well this is where the "blame game" started. Jim supposed could only see 1 of the 3 service items requested. We checked their website and all 3 requests were still there so I visited him with a physical printout. This time he blamed it on their IT department... and that we should have visited him before leaving the dealership in the 1st place... Agreed I thought that was strange but their service person handed us keys to the loaner car and insisted that we did not need to speak to the SA as they had all off our information. Obviously following their service advise/direction is not the right thing to do... the only way to do business with these people is to second guess everything they tell you. I did meet with his service manager, Paul C., but no real help here unless you consider his business card "help"... seemed like we're just another unsatisfied customer to him... After we rec'd the car back from service we never saw a customer satisfaction request. No phone survey from LoA nor from Lexus Corporate. I contact their service manager again... "customer sat survey's are random" so we randomly did not get a survey... how convenient for LoA. I emailed Lexus Corporate... no response. We've been loyal Toyota and Lexus owners for 21 years with 3 Toyota SUV's/trucks and 1 Lexus SUV on our driveway. We've also own a Porsche 911. When my wife's Lexus GX470's warranty expires we'll be switching her over to Porsche. It's a night and day difference with regards to the service experience there and vehicle performance. Adios Lexus... Ironically we've see stellar service from Toyota over the years. Go figure. I suppose Lexus is banking on the fancy coffee bar at their dealership to cover up for the lack of service and customer courtesy.

Mernel

7 de jun. de 2013

I recently purchased the 2013 Lexus 450h from the Lexus of Austin Dealership. Prior to actually selecting a vehicle, I visited the dealership several times and quickly began to feel like part of the Lexus family. Each individual I spoke with were very knowledgeable about the product and appeared genuinely interested in helping me select a vehicle that best fits my need.Ultimately, I worked with Daryl Do Carmo. Working with Daryl was an awesome experience! Aside from being extremely knowledgeable about the product, he possessed a calm confidence that was second to none. In addition, Daryl was patient to a flaw. I called him regularly before and after taking delivery of my vehicle. Each time Daryl showed the same interest and patience while offering many helpful suggestions to address my concerns. He provided various websites which offered helpful information about luxury vehicles in general. Since Daryl did not just show a bias toward the Lexus product it helped me to believe in the product even more. After taking possession of my vehicle, I was introduced to Mary and Ryan. Ryan facilitated the loan process with ease. My purchase took place after 6pm on a Thursday. Although I did not have all the documents handy that day, Ryan was able to work with my bank the following business day to complete the loan process. Mary can only be described as the guru of all things Lexus. Not only did she possess a superior knowledge about all the bells and whistles on the vehicle, she had a wonderful ability of sharing that information without making the listener feel uncomfortable. Daryl, Ryan and Mary are fantastic employees and I highly recommend them if you are looking for a superior car buying experience.Mernel Lovell

moocowcollie

28 de may. de 2013

John Jenkins honesty sold me on this place! The moment we drove up he walked out to greet us, didn't judge us for wearing completely casual clothes especially since it was 90+ degrees out, and really took time for us. His associates I can't say the same for especially since they kept coming and inerrupting us to let him know he had other customers as if to say we weren't good enough to be there. John made sure we didnt leave with any unanswered questions and made sure we felt like family! The place itself is extreamly beautiful and the service department was top of the line towards all of their guests. (I stood there for about an hour and just watched them interact with the clients and each other.) If you are looking to buy a Lexus, honestly this is the place to go and this is coming from someone who didn't buy at this time. Will from this dealer if that is the route I go!

jmckay7

16 de may. de 2013

We rarely write reviews but every once in a while you feel like you need to do something more than just shake a persons hand and say thank you. OK, here goes... My wife and I owned a Lexus in the past. The vehicle and service from Lexus of Austin were quite good. Our current car is from a three letter company that starts with B and ends with W. It's a reasonable car but far from the "ultimate experience" it's advertised as. Anyways, when the time came to look for something new we went back to Lexus to begin our search. If we had read the reviews here before arriving we would have asked for Daryl right away. We didn't, but lucky for us, he was the guy who met us at the door. Daryl is perhaps the lowest pressure sales person we've ever met. His knowledge of their vehicles is exceptional. The test drive and discussion of options went very smoothly. We don't make decisions quickly, that's me, but after a few days we had narrowed our choice down to a black IS 250C or 350C with saddle interior. Unfortunately there are relatively few of these available. So began the search. I really think Daryl is thrilled by the challenge of fulfilling his customers wishes. A car was located at another dealer. Before it was to be transferred we discussed price. After some research we made an offer which we thought was reasonable. It was accepted. Hurray, right? Unfortunately the other dealer wouldn't release the car as they had a customer interested in it as well. More searching turns up few options. Days go by. The prospect of waiting 3 months for a car to be ordered from the factory did not make us happy. Daryl persevered. Two days later we receive an excited call from Daryl. The other dealers customer had failed to get financing so the vehicle was available. In fact it had already been delivered to L of A. Almost done... We finally see the car and it's gorgeous. Except... It has a different set of rims than what we wanted. By now it's 7:30pm and the place is closing down. As I said, Daryl thrives at making his customers happy. "Let me handle it" he says. True to his word, we return the next day and the service department swaps out the rims at no cost. Buying a new car should be a special event and that's definitely what our experience was. Thanks Daryl!

Buzzly2011

16 de may. de 2013

The Lexus dealer here in Austin Texas have shady people and practices. We went in for an advertised lease special and the offer on the car was nowhere near this price ($200 higher than the special). We kept having to remind them multiple times we were there for the special advertisement and they kept coming back little by little with price breaks but still ended up nowhere close to the price of the special. They were shorting us on our trade in value (5k less than it's worth according to several other dealerships) and then tried to put us in a demo unit that had scratches on it and had a sticker on the key FOB that said "Smells bad". The sales guy tried to mislead us by saying he had the car there with the widows down for us ready to be inspected...said nothing about the bad smell and they were stupid enough to leave the "smells bad" sticker on the keys. They also denied many times that this was a demo car and refused to even refer to it as a "used" car or "demo" car when it had over 1000 miles on it. They kept trying to tell us that this is "the" car they use for test drives. It had permanent dealer plates on the car and I suppose they are arrogant enough to forget we were just there the day before and test drove a different unit. It is clear they do not have the customers best interest in mind. We ended up spending more money on a different brand car who made us feel valued and were honest with us from the beginning.

marshaphil

27 de abr. de 2013

We just bought a new car at Lexus of Austin. The whole experience was great. From the minute you walk in the door until you leave there is lots of personalized service. They don't bug you, but they do make you feel very welcome. It is a very warm and friendly place. After purchasing the car, we were introduced to a Lexus Technology Specialist, JORDAN OUBRE. She was great!!We are 60 years old and our new Lexus has all the toys on it - navigation system, bluetooth. Lexus Enform, etc. JORDAN was so patient with us and explained everything so that we really understand it. And if I did have a question on something, she showed me how it worked and I really understood it. I have to say, that I am enjoying all the technology on my new car because thanks to Jordan, I can work everything. And it is so much fun - thanks Jordan.Marsha and Phil

corrie8720

17 de abr. de 2013

As a single person, I was very worried about buying a new car. However, from the moment that Daryl shook my hand---within seconds of me entering the dealership, I could not have had a better experience over the next few hours! Daryl was knowledgedable, courteous, and had MY desires as a top priority throughout the process. He never pressured me, and he was a truely wonderful and genuine person. He helped me every step of the way---to do exactly what I asked. It began with a seamless test drive, where he answered all questions, and then he found my car! He and Lexus exceeded all my expectations not only on the new car, but on my trade in ---a car very special to me for over 6 years. Daryl kept saying "Don't worry"...and he was exactly right. It was as if he took me by the hand, and then made all my expectations come true. By 8:30 pm, I was driving out in the most beautiful Lexus I had ever seen...and Daryl and the fabulous staff at Lexus made this all come true on my very first visit. I had done my research on line, and I could not have been a more satisfied customer. Thank you Lexus and Daryl!!!!!!I will never forget your honesty and kindness Darly----you have made me so happy!

kristma

2 de abr. de 2013

Daryl was very knowledgable, courteous and professional. His customer serivce was excellent. We leased a 2013 Lexus RX 350 and absolutly love it! We look forward to the service moving forward. Thank you Darly & Lexus!

gsroach

2 de abr. de 2013

I walked into Lexus of Austin without any previous contact with anyone there. My purpose was to look at the RX 450h. The Receptionist referred me to Jon Farley. Jon is very professional, friendly, and knowledgable about Lexus. On my second visit, I met Michael Cobb, Sales Manager. Michael is also very professional, friendly, and knowledgable about Lexus. We ended up buying a GX 460. Ryann Danford could not have been more helpful and professional during our financial meeting. Kristen Casas patiently explained the technology and functions of our new SUV. We did not leave with our new SUV until 9pm or so. Kristen and Jon did not leave us until we were completely satisfied with our SUV and our understanding or its operation. We are extremely pleased with the vehicle and with the ease in which Lexus of Austin made our buying experience. This dealership is well-maintained and makes "Customer Satisfaction" its Number 1 goal. I recommend Lexus of Austin.

marshaphil

22 de dic. de 2012

I had a Lexus ES300 for 10 years. Last week my husband said he thought I should get a new car. I was resistant as I love my car and it still runs perfectly and have had no problems in 10 years. We went into Lexus of Austin just to look. We met Daryl DoCarmo right away and he showed us all the new cars and gave me a great tutorial on all of them. He was very knowledgable and patient and I could tell how excited he was as he was explaining how the car works to us. I am very particular about color and details. Before we left, he was very conscientious about letting us know what colors were available and what shipments were scheduled to be delivered. After we left , I was waiting to get the "sales job" with phone calls, emails, etc. Daryl never pressured us - he communicated with us only to see if we had any questions or concerns he could address. We checked around at other dealerships before we purchased at Lexus of Austin. Daryl emailed me yesterday to tell me the color combination I wanted had actually just come in. The dealership closes at 7pm and we didn't get down there until 6:45. We loved the car. We drove out of there at 8:30 with our beautiful new car. Everyone stayed late to accommodate us. I told Daryl to go home as they showed us how everything worked but of course he was the last one to leave. He wanted to make sure we didn't have any questions. This was by far the most pleasant (and easy) car buying experience we have ever had. Daryl, thank you so much for making what is usually a stressful experience into such a pleasant experience. You are great!

Slofaro

19 de dic. de 2012

Lexus of Austin is an excellent dealership. The salespeople are very professional, knowledgeable, and responsive. There was no undue pressure to buy. Overall a great experience.

pauld19

27 de nov. de 2012

We just purchased a Lexus RX350 from Lexus of Austin. I must say this was one of the most pleasant car buying experiences we have ever had. Originally we went into the dealership just to size the different models and had expected to try a couple of other dealers before making a decision. Daryl was great in that he made sure that the vehicles we looked at would meet our needs. In addition to being very knowledgeable about the Lexus products he was patient and attentive. This was rather different from some of the other dealerships that either tried to push features we didn't really need or tried to convince us we didn't really want the features we wanted.Once we decided to go with the RX350 the buying process was very smooth and hassle free. The finance department was equally pleasant. The paper work went very quickly and we weren't bombarded with pitches to buy a bunch of add-ons.We drove off very pleased with the new vehicle and very impressed with Lexus of Austin.

quierodormir007

12 de ago. de 2012

Bought a CPO RX350. Overall experience was very good; good communication from salesperson, didn't apply any hard sell tactics (unlike Austin Infiniti), painless negotiation. When the vehicle I was purchasing was making a small squeaking noise (not uncommon if belt needs to be tightened), they mentioned they'd replace the belt then and there before I left. Overall very pleased and would definitely buy from them again.

grahamlambertson

4 de may. de 2012

Brett was, by far, the most personable and informative car salesman I had ever encountered, while still being professional and responsive. Our finance person was informative but not pushy with the add-ons. An excellent experience.

mbgray

4 de may. de 2012

We purchased an RX 350 from Lexus of Austin. The deal started with an email that was quickly answered by Ross Rountree to meeting Ross a few hours later to test drive an SUV to finishing the deal after the dealership had closed. Professional doesn't begin to describe Ross Rountree. He is passionate about cars in general and about the brand he represents. He is very knowledgeable and believes in the quality and value of Lexus vehicles. He and Mark Churchin in Finance took great care of us, walked us through every step with no rushing and welcomed us to the Lexus family. Great vehicle, great experience and we look forward to continued great service in the coming months and years. Ask for Ross Rountree when you visit the dealership to get top notch customer care.

blackburn

30 de oct. de 2011

We are new in Austin from Houston, and was looking for the best service provider in Austin. Had exceptional dealer for our multiple premium cars, had great deals, great service and priority handling in Houston. Read one review on Lexus of Austin that was not great so we shopped all around, including back in Houston. We bought from Lexus of Austin and are so glad we did. Nicco was a very proactive and good salesman. So far the dealership has been EXCEPTIONAL, absolutely positive and goes the extra mile for us in everyway. I can highly recommend Lexus of Austin and salesman Nicco Azari.

RGarcia44

15 de sep. de 2011

Sales Experience was very good. Highly Recommend for used cars. Dealership was able to give me a fair price on my trade-in and accommodated me on my new car.