Harry Newman

3 de dic. de 2014

My first purchase was from a dealer in Alabama but all service was from Lexus of Knoxville. I had several major issues with that car and was in the service department often. My treatment and the level of professionalism from Pete Flanagan the service advisor was the driving force to purchasing from Lexus of Knoxville and not from Mercedes of Knoxville which was my first choice,

Randy Pyne

14 de ago. de 2014

My wife and I just leased a 2014 Lexus 350 amnd this is the second car we have bought from Lexus of Knoxville. Both times we have worked with Robert Smith who is outstanding in the way he treats people. No pressure at all but just very helpful. I would and will highly recommend Lexus of Knoxville and Robert Smith to anyone. I am not sure of her name but the young lady who gave us all the information on the techology of the car butwas GREAT.

JanBinTN

11 de ago. de 2014

We have purchased our latest RX from Lexus of Knoxville because we have had such a great experience with them for our last RX. They know how to treat their customers right! And, I appreciate it! Highly recommend them for your auto purchases.

Barton Bailey

8 de ago. de 2014

This was my first new car purchase. Robert and the team made the process easy for me. They went our of their way to ensure I got what I wanted and kept me up to speed throughout, while we were waiting for my car to show up. I'm looking forward to many years of doing business with Lexus of Knoxville.

MargieTN

8 de ago. de 2014

I recently purchased my 4th Lexus from Lexus of Knoxville. I now have a 2014 Lexus ES350. A wonderful driving car. When seated in the car I am surrounded by everything I could possibly want. I allow myself a new car every 5 yrs. Lexus is the only car I have ever been able to keep 5 years without being bored after 3 yrs. Lexus of Knoxville always gives customers the red carpet treatment. Daniel Flores is my salesman. He always makes buying a car a pleasant experience. I was a little intimidated with all the new features my previous Lexus did not have. Paige Hughes set up my bluetooth phone and showed me how to use all the new features. Oh, and one of the perks of being a customer is free car washes whenever you would like one.

BBailey

8 de ago. de 2014

I already had a pretty good idea what car I was looking for when arrived. They went above and beyond to find it, get it allocated, and on its way to my garage. The service is top notch and not forced. It's nice to work with folks who are knowledgeable and treat you the right way. Robert and Daniel kept me up to speed throughout the process and have followed up since we drove off of the lot. Can't imagine wanting to buy from anyone else.

BillS

7 de ago. de 2014

This was one of the best experiences I ever had purchasing a new vehicle. Sales Staff was extremely knowledgeable and could not have been more helpful. At time of delivery there was not one function or accessory on the vehicle that we did not understand after the presentation. Follow up since we purchased the car has been excellent. The complete staff at Lexus of Knoxville could not be more helpful. Don't hesitate to do business here. When looking for a new Lexus I contacted three Dealers and Lexus of Knoxville had the best response so I traveled 100 miles from home to make the purchase.

Mark and Dave

23 de jun. de 2014

WOW!! Service with a smile, professionalism to the 9's and great communication for 2 weeks! Awesome service from Michael Rodriguez!! Our car was giving us trouble on I-81 near Kingsport. Called the dealer and got Michael! From the first phone call to the last handshake two weeks later, we received impeccable service! He arranged a loaner car, rental car which the dealer paid for, and was on the phone with Lexus (main office) trying to assist us in getting what we needed done. AS it turned out, our Lexus needed new valves, rings, and pistons. Our car has over 170K miles and is 7 years old. Turned out that is was an issue with that model and the entire bill of many 1000's was paid for my Lexus. It took 7 business days for the parts to arrive and the car to be fixed. Once we arrived to pick up our baby, Michael said leave the rental car here and we'll take care of it! Totally seamless in every way! Wish we lived in Knoxville because I would definite give them all of our business!

Gene O

13 de may. de 2014

I seen a 2013 Lexus LS460 on Cars.com and made a inquiry. The car had all the featured I wanted. I asked him to hold it because I was 1 week from returning home from Afghanistan. The salesmen held the car until I returned home. I flew in from Florida and he picked me up from the airport and less than 1 hour after I arrived I was on my home with my new car. I will buy my next car from here. The salesman also gave me a discount which I used to purchase my ticket. They also gave me my first full tank of gas. HAPPY! HAPPY! HAPPY1

kmoody

25 de nov. de 2013

I bought a 2013 Lexus from Lexus of Knoxville in August and had an issue with the tires, however, Lexus has taken care of the problem. Very happy with the vehicle and service.

JANE

7 de nov. de 2013

I MADE AN OFFER ON THE 2012 RX 350 LEXUS OVER THE PHONE AND INTERNET. MR LOGAN WAS MORE THAN I EVER EXPECTED FROM A PERSON THAT WE HAD NEVER MET. HE IS OVER THE TOP AS FAR AS WE ARE CONCERNED. HE WORKED WITH US IN EVERY POSSIBLE WAY, AND WHEN IT CAME TO ME COMING AFTER THE CAR FROM HUNTSVILLE, AL., MY HUSBAND WAS OUT OF TOWN AND I COULD NOT GET ANYONE TO BRING ME TO PICK IT UP. I CALLED MR. LOGAN AND TOLD HIM TO CANCEL THE SALE SINCE I COULD NOT COME AFTER IT. IN LESS THAN AN HOUR HE CALLED ME AND HE DELIVERED IT TO MY DOOR THAT EVENING; FROM KNOXVILLE, TN TO HUNTSVILLE, AL IN LESS THAN 6 HRS. I AM VERY PLEASED WITH THE CAR AND WITH ALL THE HELP I HAVE RECEIVED THUS FAR. THE CAR IS VERY CLEAN, OIL CHANGED,EVERYTHING AND MORE THAN I EXPECTED FROM BUYING A CAR THAT I HAD NOT EVEN SEEN. THANKS LEXUS OF KNOXVILLE AND TO MR. LOGAN WAGGONER. I HAVE TOLD OTHER PEOPLE ABOUT YOU. JANE SIMMONS

Royalharbor

25 de oct. de 2013

After taking my 07 Lexus IS350 in for an oil change on a Saturday, I also asked them to investigate a mild squeak in one wheel intermittently and not very bad. I was told I needed 2 rear rotors and a break job, as well as new tires. Tires still have life left and after they quoted me $1490 for 4 tires I said, UMM NO. I gave them approval to do the 2 rotors and brakes on the rear. They said they would have my car until sometime on Monday (too late on Saturday to finish it). Fine, they gave me a loaner. On Monday I picked up the car. The following morning I got the TPMS light, took my car back over and they indicated there is a very time consuming recall notice related to the timing and that they would need my vehicle for an entire day. I took my car back in today and was told during the first call that the recall was taken care of and that they were trying to diagnose the TPMS, that it was the computer module. When I reminded them that they had done my brakes and 12 hours later the TPMS light came on, this must be from them working on my brakes (having the wheels off the car). They insist that there is no way they could've caused the damage to the TPMS sensor, They now want $196+ to replace a sensor I believe they broke. No light for the six months I've owned the car, they service and now it's broken!!!!!!!! This is preposterous and ridiculous by Lexus of Knoxville, TN.After filing this complaint on Friday, my husband did speak with the service manager on Saturday. They offered the TPMS Sensor at cost, no labor. Around $70.... They apologized and assured us there is no way they could've damaged the sensor but are willing to replace at their cost to us to make us happy. They also offered a free oil change next and the 125,000 mile service free. Their customer service after complaining seems to be much better than my original 3 phone calls.

traveler0980

25 de sep. de 2013

Bought my car online. The experience was outstanding. They gave me a good price for my trade without seeing, based on the car fax and my description. Very satisfied with my new car and the whole experience.

Itguy496

18 de may. de 2013

I typically don't write reviews but I felt this expience warranted one. I worked exclusively with Logan Waggoner and it was truly an amazing experience to witness. I've never purchased a car over the Internet, site unseen before. Logan provided me with the info/pictures I needed to be comfortable with this since I am located in Atlanta. The process from start to finish was only 3 days. The response was prompt and professional. Logan went above and beyond to deliver the vehicle to me half way in north Georgia. Signing paper work on the tailgate and the knowledge transfer of the truck was something I've never done but very much like the kitchen table given this was a pickup. Thanks again for all your efforts on this guys!

rmygreatfinds

17 de may. de 2013

The whole experience was personable, professional, and easy from beginning to end. I drove six hour from home to buy my Lexus ES 350. The drive was well worth it! My local dealer did not have the car I wanted so I did an online search of dealerships in three states. Logan Waggoner from Lexus of Knoxville emailed me back the next morning. I was told he didn't have the car I wanted but they had found one in another state and could have it in a few days. I was given a great price and great service. I started the process of buying a car on a Monday. By Thursday I drove my new car home. Three of the other dealerships hadn' t even responded yet. Logan was right on top of things from beginning to end. Everyone in the dealership was super friendly and super helpful. I highly recommend Logan Waggoner and Lexus of Knoxville when buying your next car.

Mary

16 de abr. de 2013

I recently purchased a vehicle from Lexus of Knoxville. I loved the way I was treated from the moment I walked into their showroom. My sales person Logan was helpful and informative. I was asked several times by several different employees if I needed anything to drink, eat, etc... I truly felt like the whole staff was interested in my car buying experience. Thanks again Lexus of Knoxville!

Mike

16 de abr. de 2013

Excellent sales experience and and exceptional customer service. Great experience!

jmpdawson

4 de dic. de 2012

I would recommend this dealership. Our sales consultant and other sales and service personnel that we encountered were very professional and sensitive to our requests for information about the vehicle we were interested in. The purchase process was efficient and not stressful. We felt that the purchase price for the Lexus 350 RX was fair and the delivery of the vehicle was flawless. We would work with Jason again.

dottiemoody45

18 de ago. de 2012

I recently bought a 2013 RX350 from Lexus of Knoxville, my salesman was Phil Raines, he knew exactly what vehicle I was looking for and was very helpful. Phil has contacted me several times since the purchase to see if everything was Ok with the vehicle and if he could help. Before this vehicle I owned a 2007 RX350 that I also bought at Lexus of Knoxville so I was familiar with the car. I recommend Lexus of Knoxville and Mr. phil Raines to anyone looking to buy a car, they are the BEST !!!

aknish

16 de nov. de 2011

The only reason I bought Lexus was due to it's Customer Service. I recently went to LEXUS OF KNOXVILLE as I had Low Tire warning on 2nd November 2011. I met with Scott Brewer Service Consultant and he told me that I need to replace my all the 4 Tires due to Wear & Tear, I asked him give me a quote and within 20 Mins he gave me a Quote Which are as Follows:1) $880 For Dunlop Tires 2) $1200 For Michelin Tires Pilot Sport ASI asked him if he could check whether I was covered for replacements as I had Road Hazard Warranty for my Tires with Fidelity, So he called and verified with Fidelity that everything was covered including parts, labor and Alignment. I was scheduled for the service next week. My wife called him the very next day to reconfirm the appointment and recheck that we won't be charged a Dime. Next week we called to reschedule the appointment and was told that Scott Brewer no longer worked with them And I would be working with Eric henceforth. So I spoke with Eric and explained the whole scenario to him; he told me that he would check the details out and give me a call back. He never called so I called him the next day. Eric spoke very rudely to me saying that they were not doing charity and I would not be able to get the tires for free.The whole thing wasn't about money but about the customer service. If I speak to one service tech and am given a price quote, it must be honored by the company. Most astonishing part of the whole situation is that We Called the Dealer Twice and Reconfirmed everything but in the end they backed off from their own commitment So I had to call the Corporate and get them involve in this matter. I would NEVER RECOMMEND LEXUS OF KNOXVILLE to anyone for their service or for buying a car from them. This is my worst ever experience with the LEXUS Brand & its customer Service.

IS350Knox

29 de jun. de 2009

This dealership is incredible. Everything from Salesmanship to Service. I own a BMW and Lexus...and let me tell you there is a world of difference between the reliability of the car and the expertise of the service department. Lexus of Knoxville set the standard for doing what's "right". On top of that, everything was very convenient. An excellent lounge with wi-fi so individuals can perform work if desired and convenient snacks and beverages. When my car exited the shop; it was very clean and the service dept gave an excellent review of work performed. No further issues; all maintenance was correct and detailed. If you work and actually perform daily tasks, this is the route to g. Get a Lexus. If your time is not important and you like to spend time without your car, get a BMW.