Stuart fff

6 de oct. de 2016

I worked with Jon Popper in November 2012 when I purchase a Lexus 450H--Jon was a pleasure to deal with then and I had the same excellent experience in working with Jon over the past week to purchase a Lexus 350RX--would have no hesitation at all in recommending Jon to others--Stuart feiner

Yusairi87

4 de oct. de 2016

I was in the market for a specific Lexus model and Anthony was extremely helpful in finding the exact one with the proper interior & exterior color and sport package. He had the vehicle ready for my test drive and made sure the vehicle was detailed and minor exterior scratches were fixed for when I received my 2014 LEXUS GS 350 F SPORT. While I waited on the financials & vehicle to come from the shop, Anthony kept me updated by text & calls. I needed the vehicle in 3 days time because my wife was going in to surgery & Anthony delivered. After I received my car it was perfect, thanks to Anthony's hard work & dedication to my needs. I will be recommending Anthony & Lexus of Manhattan to friends & family that are in the market for a new or used Lexus.

new lexus guy

30 de sep. de 2016

Juan was a perfect sales person...he knew the product and took his time to teach me what i needed to know.He respected my timing.

Nick

19 de sep. de 2016

The experience was amazing. They truly know their products. My daughters Lezus NX is exquisite. She lover her new car. They treat you as family and understand your needs. We are definitely coming back to the dealership and would recomand all to go!

isabella

12 de sep. de 2016

Stephan Johnson was very professional and thorough with his explanations. He made everything very clear and answered all my questions perfectly. I highly recommend him.

Albert Mizrahi

9 de sep. de 2016

Had a bad experience in my first go around but carmine did get back to me and try and resolve my initial problem I had with the service that was provided to me

Dr. Jack from Long Island

6 de sep. de 2016

This is the 2nd Lexus that we leased from this dealership. This dealership is a class act.Everything went as smoothly as could be.The salesperson, Jon Popper is an experienced professional, who really knows his stuff, and was most patient with our questions. You cannot go wrong by asking for him by name.PS We love our new car.

Lexus6

4 de sep. de 2016

I recently purchased a Lexus IS 300 F Sport at Lexus of Manhattan and Juan Gonzalez was my Salesperson. He took care of everything, from the start of the sale, literally, until I drove out of the dealership. Handled the transferring of my existing satellite radio subscription to my new car. Top notch professional service, I felt like I was in good hands the entire way. I would highly recommend this dealership and Juan Gonzales, to my friends and family.

Ddot09

29 de ago. de 2016

Juan was patient ,pressure free, knowledgeable and helpful to the 10th power. He got me the car i was looking for that was not in stock and got me the best deal possi le .im soooo happy with my experience .

jimshawthorne

29 de ago. de 2016

The experience of purchasing my new 2016 Lexus RX 350, was extremely pleasant and stress free. Brandon Wall was my sales associate and he assisted me through the entire process. Thank you again Brandon! I would highly recommend Lexus Of Manhattan to anyone thinking of purchasing a new Lexus. Everyone at the dealership is great to work with and very friendly and courteous. I give this dealership 5 + stars for sure!

Loudeluca

29 de ago. de 2016

Keith is very patient and understanding and very helpful in all the phases of the purchase. I have on several occasions tecommend friends to call Keith to buy a car. This is my 4th Lexus from Keith.

mezzoduo

19 de ago. de 2016

I am writing this review as a previous customer who has had nothing but great experiences the previous 3 times i have visited this location but today was 1 of the worst I walked in as usual guy comes to me did not tell me his name did not greet me at all i begin to tell him that my "check engine" and "check vsc" light is on he immediately tells me oh your gonna have a big engine problem becuase your car is over 100,00miles which begin my suspicion because i only drive on fri and sat number 1 second car is maintained every 4-6 months i arrived at 1:45 didnt leave till 5pm was not offered a loaner as i told the rep i may need then at 5:30 he comes to me and says oh we need an additional 3hrs of diagnostic on your car the first 1hr turned out nothing your car was to hot it needs to cool down they may need to take your engine apart and put it back together he tells me ha!!!now im no expert on cars but since when does a car need to cool down to run a diagnostic on p codes then tells me it would be an additional 450 bucks even if the car needed to cool down which was a lie you have had it for almost 4hrs already its not ok to try and scam customers out of money people walked in that place after me and left before me and i had an appointment soo i decided to take my car to another lexus dealership in yonkers whom immediately told me i needed to change spark plugs nelson perez need to be fired i stood there and watched him shack other people hands as they walked in great them with a smile and they were in and out not saying i know why they were there ive never encountered this before so it a hard pill to swallow as i said ive been taking my car here since i bought it and now i will be going to yonkers all because he tried to swindle me NELSON PEREZ needs to be fired i will post this were ever i can!!!! and find a cooparate email or address to sent to as well

Ellie908

15 de ago. de 2016

The transaction was handled very professionally, no pressure and very friendly, from sales representative to other staff involving in sales and delivering of the vehicle.

formerjeepowner

15 de ago. de 2016

I've been buying cars for many years. My experience at Lexus of Manhattan with Stephen Johnson was by far the most professional experience yet.

Shawmin

13 de ago. de 2016

Lexus of Manhattan dealership is the place to go when looking for a new or used Lexus my salesman was Negasha Edwards he was very helpful and explained everything I left very happy with my car.

Birgit Benayoun

13 de ago. de 2016

The dealer was helpful and quick, not like other dealerships that make you wait for hours during the negotiation process. This was a pleasant experience! Great facility, clean, comfortable. Friendly staff all round.

Suze1257

12 de ago. de 2016

I Leased the vehicle I wanted at a reasonable price with a minimum of back and forth between our sales person and us. Appreciated those floor mats, too!

Oluwale5

12 de ago. de 2016

Warren was great in helping with the buying process. He updated me on every step of the process even though I live in Missouri. When I got there, he make sure that we have the opportunity to look at the car and also makes us feel like he appreciate doing business with us. Overall, our experience was great and I look forward to future business.

Sebastian15

12 de ago. de 2016

Wonderful experience everyone was so nice and friendly they understood my needs and what I wanted The car that I wanted was exactly how I wanted they went above and beyond for me thank you Lexus of Manhattan

pamelaw130

11 de ago. de 2016

i loved working with jon popper. he provided great service and he is great to deal with. i will always come back the lexus of manhattan. why wouldn't i with such good service.

Kimberly C.

1 de ago. de 2016

Worst dealership we have ever dealt with. Purchased our LX570 from the Lexus Dealership in Englewood NJ and couldn't be happier with the service that dealership provided us. We originally ordered our LX 570 from Manhattan Lexus on March 19th, knowing it would take 4 months to deliver our car to us. Months after order, they could never "find our vehicle" to give us an ETA, gave us a VIN number to be told later that was in error and provided another VIN number for another car coming 1.5 months later than our 4 month window. Only to be told, we were never getting the car due to an "error" in Japan. They were unresponsive to multiple emails and phone calls. They lied to our faces when we had to go there in person to ask about delivery time for our car. Our car was sold to someone else! They tried to get us into a car that was in their inventory, but was not the exterior or interior color we ordered and had none of the accessories. They are untrustworthy. I would stay far, far away from this dealership and take the time to go to NJ for purchase. We have been long-time owners of Mercedes from Manhattan, purchased a Tesla recently and now are loyal customers of Englewood, NJ Lexus. We have never, ever had any problems with any purchase of a car prior to this occasion and are, quite simply, shocked with the treatment we were provided. This had nothing to do with my husband and me. This was a horrible dealership, looking to make money, irrelevant of the pain it caused us. STAY AWAY.

sparks

30 de jul. de 2016

My salesman, Brandon Wall, was a pleasure to deal with. He helped me tremendously in making a decision about the model I was interested in by his great attitude and by answering all my questions.

Tonysevo

28 de jul. de 2016

When I was inquiring about the Lexus on Google.Lexus of Manhattan appeared and I just text a question. From that one question the people at Lexus of Manhattan keep in touch from time to time. They ask how was my search going on purchasing a car. And if I had any questions , they are available to give me an answer.they made me feel right at home. My sales representative Danny Lee is very professional . And not everyone can make my wife feel comfortable. But With Danny Lee she was. Thank god. Also the financial adviser is great too . They make it happen. They work so that ur car payments are low as possible even if your credit isn't the best. The best part was when Danny Lee said welcome to the Lexus family. That seal the deal for me. Thanks everyone at Lexus of Manhattan for making this come true. Sincerely Mr. And Mrs. Rosa

Ted S.

28 de jul. de 2016

Kevin guided me seamlessly through the lease process, answering all my questions along the way. He made it a piece of cake. I would not buy/lease a car except through him.

Dave D

28 de jul. de 2016

Great experience! Kevin did a great job of walking me through all the car options and got me an incredible price on an IS F Sport. It could not have been an easier experience.

Ilovelexusmanhattan

26 de jul. de 2016

Jonathan Pack was outstanding. Frankly, he was largely the reason why we bought our vehicle. He was honest, on top of things, and incredibly responsive. We was patient and sincere. And he is the reason why we will come back to this leadership again. Thank you, Jonathan!

Sandeep Reddy

13 de jul. de 2016

I bought 2013 Certified Black Lexus RX 350 on 6/15/2016. I worked with Warren Newland. He is extremely humble and doesn't force things on you. He is honest about what you may need and what you don't, in reference to extended warranties etc . Overall experience was great. I visited the dealership multiple times before buying/finalizing the car. I work in midtown so the dealership is about 10 mins walk; it was convenient to visit.People told me why I am buying from this showroom, rather go to Jersey and buy from somewhere else for a bit cheaper. To be honest the price I got is a comparative price (may be $150 more than what I wanted to pay, but I had the luxury to visit the dealership many times during work on foot without taking any days off, so it was worth it). Work with Warren he's pretty amazing! I hate when people force things on me but he wasn't like that. Regards,Sandeep

Sharonslp1

12 de jul. de 2016

Dariusz is a competent friendly and courteous salesperson. He put in much effort to accommodate us in every way i.e. scheduling, providing time, and explaining everything we needed to know about our choices in a clear, and organized way. We would be happy to use Dariusz as our salesperson any time in the future.

brrtn

10 de jul. de 2016

Second time dealing with Jon Popper. Again, I was very satisfied with the deal that I received. Jon once again made the experience very easy.

Tntboys

9 de jul. de 2016

All the employees were very kind and respectful. Mr Otmane guide me threw the navigation, radio, Bluetooth as we went on a test drive on the West Side Highway.

steven simmons

5 de jul. de 2016

Initially came to purchase a CPO but talked with the sales rep juan and the new car manager and together we all came up with a great deal on a new car purchase great experience with this dealership

David Wander

5 de jul. de 2016

A+ experience with Steven Johnson getting a 3 year lease. I will only buy a car from Lexus of Manhattan. Very professional, honest and personable. It was a very pleasant experience all around.

Bright

5 de jul. de 2016

I thought the process although long was smooth. Had some hiccup with Having two deferent dates on file with registration because we stared the process on a weekend, finalized it and pickup the car on a weekday. But overall Great and professional customer and car buying experience.

Vivian123

4 de jul. de 2016

Great staff , available, professional , knowledgable , great work ethic, amazing quality cars. I was impressed with Jonathan Pack enthusiasm and Danny Lee dedication and problem solving skills in delivery of a jewel of car way after dealership closing time.

Resi4523

29 de jun. de 2016

We leased a car with a fair price and great service. Michael was professional and reliable. He helped us get a great deal on our lease.

Michelle29

29 de jun. de 2016

We wanted a luxury car and got it quickly. We wanted a car with a spare having had bad experirnces in a BMW. The salesman picked exactly what we wanted

Fawad H.

22 de jun. de 2016

Very fast and knowledgeable, from salesman, trade in evaluation, to finance managers, everyone at this dealership is a true professional who values another's time and understands the need for expediency and will always try and save you money. Couldn't ask for more. Have referred many colleagues and family to Juan in Sales.

Janicetay

15 de jun. de 2016

Mr. Johnson was very detail oriented when describing the car.plus this is my third Lexus from this dealer excellent service. Service dept is very accommodating

Ukagod1

14 de jun. de 2016

kind, great customer relations, sales professionals from Jonathan Pack.My experience will always bring me back.The sales man Jonathan Pack treated me with kindness and great professionalism

Dgiannarismd

13 de jun. de 2016

Easy location, great hours, knowledgable staff. Everybody is always courteous, and Stephen is always a top-notch dealer. Also, he has made himself available in the friendliest fashion for any inquiries that we have had in the after sales period.

mj2mrx

9 de jun. de 2016

Lexus of Manhattan has made us believe again in fair, honest, professional business practices. Our Sales Consultant Danny Lee always said what was right and kept his word throughout the process.

PhilNY

9 de jun. de 2016

I knew that I wanted to buy a Lexus having had a great experience with my RX 300 for the past 16 years and almost 300,000 miles. I did not expect to buy a new one without shopping around. Brandon Wall, my salesperson, made that unnecessary and closed the deal on my second visit. He made me feel very comfortable that I was buying a great car at a fair price.

us2550

1 de jun. de 2016

Worst experience with any car dealership ever. I have been waiting for a call back from anyone in the service department and to no avail no call back yet after 2 days and numerous calls this morning. Now I have to take time out of my day to go into this shop to see them in person to get status on my car. Something so simple as a phone call to answer my concerns but no I need to go to this shop in person. My service advisor was changed while my car was in the shop, therefore I do not have status of my car. Be aware

Lulu

31 de may. de 2016

Want to have a positive and professional experience buying a car? No hassle, ease of communication with a salesperson who makes you feel like he is working for you to get you the best car and price? Kevin Yu at Lexus of Manhattan made my car buying experience a good one- he found the car for me with all the funtionality I sought, traded in my current vehicle and delivered my new RX and explained all the details thoroughly. Never have I had a better experience. Highly recommend using Kevin if you're in the market for a Lexus at a fair price and don't have time for the sometime hassle of aggressive salespeople.

alex

28 de may. de 2016

You have very profession salesmen. I come back to your dealership due to Stephen. He has very good personality. I think that it is not only my opinion.

Tony1234567

23 de may. de 2016

Danny LEE Excellent saleperson . I will recommend to my friends . And next time if I wanna buy another car from Lexus I will look for him too

Lana

20 de may. de 2016

Great staff and clean facility. Very professional, polite and work with you to get the exact vehicle you want. Highly recommend to anyone looking to buy their next vehicle.Special Thank You to Stephen Johnson !!!!

Todd McC

18 de may. de 2016

After a bad certified NX sales experience at Lexus of Lehigh Valley, the extra 2 hour drive to NY was well worth saving $2,800 for same trim level car, better conditioned vehicle, and half the mileage compared to Allentown dealership.

Customer

17 de may. de 2016

Kevin Yu has become a friend through years of repeat sales. He has always been helpful and available. We like the cars and the service.

Monzer Elabbasi

17 de may. de 2016

I saw a 2014 Lexus GS listed on their website and made an online inquiry. Soon after, I was contacted by the dealership via phone by a welcoming and friendly rep. He wasn't pushy nor the nagging type, which made me very comfortable speaking with him. As a result, I was encouraged to visit the dealership to checkout the car.I was greeted by Juan Gonzalez, sales consultant, who made the time to show me all the certified pre-owned GS Models available. He pulled them out, parked them side by side, and made the time to go over all the details of each! He is a well informed sales consultant with excellent verbal / communication skills. Unlike many other sales consultant I worked with before, he was an active listener for a change. He made the time to answer all my questions and did not attempt to rush me into a sale. He even gave me and my wife the time to discuss our options.When it came to negotiations, he was honest and set reasonable expectations with regards to current offers and lease bottom-line deals. He went over the numbers and made sure we understood all the terms. He also was kind enough to attempt getting me a better deal than what as offered. He also introduced us to the sales manager who was as nice as he was. Overall, Very friendly and professional staff , it was a truly an excellent experience. Juan went above and beyond to accommodate to my needs and help me make the right choices. I am very pleased with Juan, all his efforts and the excellent deal he helped me get. Also, the sales manager was very welcoming and spent time with me and my wife to talk about the dealership and the deal we were negotiating. I strongly recommend Lexus of Manhattan if you are interested in a Lexus and in dealing with a friendly and professional staff.

yoyo 123

16 de may. de 2016

The sales at this dealership is very friendly and helpful.They help to find the car with all the features you need with good price and explain every details when you pickup the car.Full tank of fuel was awesome! :)

Rick

11 de may. de 2016

I've dealt with many dealerships over the past several years and Lexus of Manhattan is certainly the best. My wife and I were truly amazed at the level of service and professionalism given to us. It was the most enjoyable experience we have ever had while car shopping. Our salesman, Otmane Tahiri, although new on the job, was outstanding in his efforts to make sure all of our needs were met. He even came in on his day off when we picked up our SUV to make sure everything went smoothly. He was a pleasure to deal with. The sales manager and service manager were also fantastic and eager to help out in any way that they could. Just a fantastic bunch of people who made our car buying experience one that we will never forget

Yikchon

10 de may. de 2016

The salesman are very patient and take time to explain to me because of my poor English. They are helping me a lot. Thank you and I will definitely recommend my friends to Lexus of Manhattan.

PennyLane

10 de may. de 2016

Jonathan was enthusiastic, knowledgeable, straightforward and organized. We felt great driving away in our Lexus NX200 after only a few hours at the dealership.Psyched about our new car --That said I was bummed about the internet 'come-on' that got us to the dealership -- it quoted a monthly lease payment a good $150 lower than what we ended up with (it pertained to only the lowest end, , pre-owned car in the line and was not reflective of the 'general' monthly on the car.) I guess most car companies do this to get you in the door but still it was a bummer (which accounts for our rating, below, that the online/dealership experience were not in sync.)That said, we don't fault Jonathan for this disconnect and are happy for the service he gave us. And the car is bee-YOU-tiful!

Ori

7 de may. de 2016

Staff Are Friendly And Eager To Help. Couldn't Ask For Better Sales Person In Juan Gozalez. Will Refer To Friends And Family. ShowroomIs Conveniently Located.

lexus444

5 de may. de 2016

Our specialist Jonathan Pack was an excellent representative of you dealershiphe was knowledgeble ,responsive and a great resource finding the right car and deal for usenjoyed working with himhe is a keeper

drdndas

25 de abr. de 2016

CONTACTED BY PHONE AND EMAIL.VERY COURTEUS.WILL VISIT THEIR DEALERSHIP AND BUY THIS WEEK.

Susana

22 de abr. de 2016

Great employee, respectful, friendle and was such a nice pleasure working with him so helpful, be bless. Thanks so so much. Hope to see you

Steve

20 de abr. de 2016

We purchased a certified pre owned Lexus saving over $5000 based upon shopping at local dealers. Joseph Masella was a pleasure to work with and went the extra mile to meet our needs and expectations.

80801

14 de abr. de 2016

Good dealership! Purchased a certified used vehicle from them and am very happy. My salesman Warren Newland was the best, I had some minor issues with the car but Warren went above and beyond to solve them. Thanks again Warren! Other salesmen take notice, Warren's professionalism is top notch!

Scott Z

13 de abr. de 2016

Great Lexus dealership to purchase a car. I have had many Lexus cars over the last fifteen years. Stephen Johnson was a great salesperson to work with on this purchase.I appreciate how easy the process was.Scott

Doc0307

12 de abr. de 2016

My salesman was great but his coworkers had a hard time giving him or me help.....he didnt even have a office. One other person helped us but I dont remember his name.....the deal basically got done because of him. His immediate manager was not helpful at all.

R Kim

12 de abr. de 2016

Having had close to a two-year dialogue with this particular sales professional, I went out of my way to make sure I bought a new 2016 Lexus RX 350 from Warren Newland. Was very happy with the professionalism and service and drove my new car off the lot with no regrets.

cslizowski

11 de abr. de 2016

From the moment we walked into the dealership the service and attention we received were wonderul. Dariusz answered all of our questions and made the entire process enjoyable. From valuing our trade-in, doing the paperwork and walking us through the new car features we could not have asked for a better car buying experince.

Colleen

11 de abr. de 2016

Kevin Yu just walked me through my new car for over 1 hour. I have never had the features of a car explained to me this thoroughly before, every button and every icon, every service package. Kevin was extremely helpful in delivering the car of our choice, with the additional options that we had selected. The paperwork, plate and insurance was effortless. This is a fabulous dealership and Kevin is a great asset to the company.

RMLGX460

11 de abr. de 2016

My second lease of a GX 460. The process was extremely efficient and the people I interacted with were very knowledgeable, friendly and ultimately I felt I was treated well and fairly. The dealer and people made it very easy to get the lease done in a timely manner as well.

Carlos350

10 de abr. de 2016

First time leasing a Lexus and my experience could not have been any better, sales consultant Otmane Tahiri really took care of me and went the extra mile to get me on the road with my new IS 350 as soon as possible, I honestly would not change a single thing about the process, everyone involved was extremely pleasant to talk to, Aldo and Rodney the Sales Managers, Danay and Bridget who promptly replied to my emails when I had questions and of course Otmane who made the experience feel like a conversation with a friend instead of a stressful and complicated lease process.If you are in the market for a Lexus seriously consider Lexus of Manhattan, I live in Long Island and there are 4 other Lexus dealerships much closer to me but these guys simply went the extra mile to earn my business!

RobC

9 de abr. de 2016

Had an outstanding experience with Lexus of Manhattan. I live in upstate NY and drove down to look at a vehicle late afternoon. Ended up purchasing the vehicle, but it wasn't ready that day. Warren the sales specialist was excellent and personally delivered my new vehicle to my home 3 hours north of Manhattan. Excellent experience from start to finish and great customer service. I highly recommend doing business with Lexus of Manhattan! Ask for Warren when you call!

Robert Close

8 de abr. de 2016

Had an outstanding experience with Lexus of Manhattan. I live in upstate NY and drove down to look at a vehicle late afternoon. Ended up purchasing the vehicle, but it wasn't ready that day. Warren Newland the sales specialist was excellent and personally delivered my new vehicle to my home 3 hours north of Manhattan when it was ready. Not typical or ideal for them I am sure, but top notch customer satisfaction. Excellent, easy experience from start to finish.. I highly recommend doing business with Lexus of Manhattan! Ask for Warren!Rob Close

Carolyn S

8 de abr. de 2016

From the moment we walked into the dealership the service and attention we received were wonderul. Dariusz answered all of our questions and made the entire process enjoyable. From valuing our trade-in, dong the paperwork and walking us through the new car features we coudl not have asked for a better car buying experince.

Fred

8 de abr. de 2016

I just leased another vehicle from this dealer and was extremely satisfied with the experience, and particularly with my salesman, Dariusz Doliwa. Dariusz was responsive to my needs, attentive, courteous, efficient and a pleasure to work with. The overall staff is very good too, but Dariusz is the one who made it all happen. Already looking forward to my next leasing experience with Dariusz and working with the dealership for service during the course of my lease.

Michael kelly

7 de abr. de 2016

John made the process so easy and quick. This was my 11th lexus vehicle and my 3rd from lexus of manhattan. This is now my go to dealership.

Cpinzon7450

7 de abr. de 2016

After my father finance a car from this dealer, there was no reason to go any further. Anthony is the best...thank so much and my very first lease...best sales person a pleasure to deal with ...

Mark Strong

7 de abr. de 2016

We recently bought a new Lexus in Manhattan and I highly recommend them to anyone looking for great service and attention. Look forward to returning for our next car.

Fred

7 de abr. de 2016

I have leased a car from Lexus of Manhattan on several previous occasions. This was the first time that I worked with Dariusz Doliwa. While overall the staff is very good, he was fantastic. Really looked out for my interests, responded quickly, provided me with what I wanted and left me very satisfied with the experience. Hope that he is around when my lease is up for the next one.

gzabetakis

29 de mar. de 2016

It was just a pleasant experience. Warren Newland was great to work with. He really helped me with the pricing and deciding whether to buy or lease.if you go there, ask for Warren.

laurie palma

24 de mar. de 2016

this is the fourth Lexus RX 350 I have leased from Kevin Yu at Lexus of Manhattan. He is the supreme sales and customer service expert!

Miss Maria

21 de mar. de 2016

Our salesman Danny Lee was extremely knowledgable and helpful throughout the sale. it was a pleasure to work with someone who was so courteous and efficient.

igcgnerd1

19 de mar. de 2016

I loved my experience here. Everyone was extremely helpful. Brandon was amazing. Normally buying a car can be quite an ordeal but he made it a wonderful experience.

shirley

18 de mar. de 2016

I bought my first RX350 last week since relocation in NYC a few months ago. Absolutely super five star service. Thank you, Mr. Richie Velija and Mr. Joseph Masella for your very professional and creative solution.

Tiffany1225

18 de mar. de 2016

Had a wonderful experience everyone was friendly and assisted me with every question and issue I had the technology specialist was very helpful i would recommend this dealership to my friends and colleagues

Genesisfermin

18 de mar. de 2016

I would like take this time to thank the Best salesman Juan Gonzalez of Lexus of Manhattan for providing me with the knowledge of the 2014 GS 350 I was purchasing and also the fun and outstanding experience provided to me and making sure my needs and wants were met. Juan Gonzalez is not your typical salesman he cares and make sure that his clients are 100% happy, hence this is my second time leasing my vehicle from Juan. I will highly recommend his above and beyond customer service to anyone.

o2bgailandmichael

4 de mar. de 2016

We recently purchased the 2016 RX 360. (Nebula Grey Pearl) Love the vehicle and the EXCELLENT customer service provided by Dariusz Doliwa. Friendly, helpful, and very knowledgeable. We recommend everyone check out Lexus of Manhattan for quality vehicles (new and pre-owned) and don't forget to ask for Dariusz. You will not be disappointed. Gail and Michael(AND we cannot forget the excellent service provided by Ernestine during our technology update review)Thanks Guys - All The Best

Karen

23 de feb. de 2016

We just purchased a Lexus certified RX 350. Our sales person was Dariusz Doliwa. Dariusz was extremely professional, very knowledgeable about the car and very patient with us. We felt no pressure and also felt comfortable asking questions, no matter how detailed. This purchase process was remarkably easy and professional. In addition, the showroom was spotless, and all of the employees were courteous, which made for an overall successful and pleasant shopping and buying experience. We highly recommend Dariusz for anyone looking for a Lexus and we highly recommend the Lexus of Manhattan dealership.

Karen

23 de feb. de 2016

We just purchased a Lexus certified RX 350. Our sales person was Dariusz Doliwa. Dariusz was extremely professional, very knowledgeable about the car and very patient with us. We felt no pressure and also felt comfortable asking questions, no matter how detailed. This purchase process was remarkably easy and professional. In addition, the showroom was spotless, and all of the employees were courteous, which made for an overall successful and pleasant shopping and buying experience. We highly recommend Dariusz for anyone looking for a Lexus and we highly recommend the Lexus of Manhattan dealership.

lexusgx

4 de feb. de 2016

Awesome experience. Dariusz Doliwa was extremely helpful and friendly through out the whole experience. Highly recommend this dealer as well as salesperson. Looking forward to my next purchase.

Michael

28 de dic. de 2015

The service manager Nelson was unprofessional (whined for 10 minutes about his problems upon meeting him), then showed poor knowledge of services (we can't test your engine vibrations if these show up above city speed limits), then was making falls claims (if you change your light bulbs outside of this dealership, then you warranty will be voided), and was unwilling to accommodate, or work with a customer (the cost of light bulbs at Lexus of Manhattan purchased on line were significantly cheaper than the ones that service mngr. offered). Nelson stated: if you deliver these bulbs to me then we will install them. Another words, he was asking me to pick up light bulbs at his parts department and deliver them to his mechanic. Best of all - the survey manager had Nelson call me after my unsatisfactory comments and Nelson attacked me over the phone about my negative review! (My wife was listening and she got afraid that this man will find us and slash our tires). My car "lost" additional light (fog light went out) while in service - service advisor's (Nelson) comment: we don't check these.Lastly, the engine vibrations which were main reason for my visit not only did not go away but intensified.

Jamal

27 de dic. de 2015

I was given an appointment to come and test drive. It was confirmed and I informed them the exact time I will be coming.As I was about to leave home to drive 110 miles (2 hours drive); I received an email that they sold the car which they made appointment with me. When I called their manager Juan then he told me that there are 18 people are trying to sell the same car and since I did not deposit any money then it is sold to someone else. I told them that they why did they not ask me to make a deposit I also argued that if I am already negotiating with one sales agent then how others are allowed to sale the same vehicle. How can anyone deal with them. It is Rey likely that you are negotiating one car which is already been sold.

Piggott

16 de nov. de 2015

Took my car for repair at this dealership it was there for 9 days I get it back my front windshield is scratched but because they don't want to take responsibility they say they didn't do it I just wanted them to know it so it don't happen to anyone else but they say they didn't do it of course the person that did it wouldn't admit it they service is no good I'm sorry I ever brought my car from them beware of service at this dealership horrible customer service to

alex45

15 de nov. de 2015

Mr. Johnson is a great salesman. I've known him for about 10 years and bought my first Lexus from him. He is a wonderful person and goes out of his way to help you. I'm now buying my second Lexus and he's helping me tremendously in getting a great deal.I would recommend him highly.

Is250

4 de oct. de 2015

I had a Excellent experience with the purchase of new car. Stefan is a pleasure to work with and he is very knowledgeable. Thank you

Lexus2015

4 de sep. de 2015

Great experience all around" I had a great experience with the purchase of my Ls at Lexus of Manhattan. The entire team, front to back gets customer service at a high-level. Danny, Anthony and Greg were a pleasure to work with consummate professionals. They are very helpful and knowledgeable and I would definitely recommend them for your Lexus purchase.

Denz

4 de sep. de 2015

It was my first time here at Lexus of Manhattan. I came from Another dealership and had a horrible experience. I went after my work and sat down with Juan Gonzalez and he helped me get a great deal for leasing a new NX 200t. He was honest and explained what the next step was going to be. I was able to take the car home the following day after my work. Thanks to everyone that helped.

Dwight

20 de ago. de 2015

Anthony Sanchez, his boss and the entire team that dealt with my Uncle Paul Sibblies and made his purchase simple. When I returned home I had to share it with family. Keep on doing what you doing guys Thanks guys

Jasmin Lopez

28 de jul. de 2015

I service my car at Lexus of Manhattan every time that little light comes on. They always know what needs to be done on the car and they always get the job done right.

Greg Hossen

28 de jul. de 2015

Lexus of Manhattan really knows how to deliver quality service

Jack Johnson

28 de jul. de 2015

Lexus of Manhattan did an amazing job fixing my Lexus. Thank you Lexus of Manhattan

Stanley Pantowich

22 de jul. de 2015

Dariusz Doliwa was a knowledgeable salesman explaining the various features of the 2013 Lexus 350 that we bought. Even more important, he was patient with my wife and I in the sales process and in the delivery process. He helped us set up our phone and contact info, programed our XM stations and preset radio stations, and spent time explaining the navigation system. salesman- When visiting Lexus Manhattan-ask for him

ILYAM

16 de jul. de 2015

HORRIBLE!!! Don't trust these people includes their management regardless of what they tell or promise you even if they confirm you by writing. They are Not professional and wasting time of customers for nothing with their promises. The management doesn't care about customer service and about promises of sales managers. I tried to contact General Manager Greg Rojek to tell him about my horrible experience with his managers, but he didn't care and never replied to any of my 2-3 emails. Not only do they have poor customer service but they DON'T CARE ABOUT YOU AND YOUR TIME!!!I wouldn't recommend this place and would not ever go back, they are a total bait & switch operation, and are a shining example of why people HATE car dealerships.Worst experience at a Lexus dealership ever. Lexus should be embarrassed to have their name associated with this sorry excuse for a dealership.

art295

15 de jul. de 2015

Purchased Certified 2014 Lexus from Lexus of Manhattan Jan. 2015. Was told by Dealership (Dan Leach, Greg Rojek) that this car had never been in an accident. I was given the cars "Car Fax" from the dealership that also did not reflect a previous accident.The price I paid reflected that. Also note that Lexus of Manhattan was the only previous owner of this car.Upon leaving the dealership I noticed that the bumper was slightly out of alignment with the frame of the car. I pointed it out to the dealer and they claimed to have it repaired. After Lexus of Manhattan completed their "repair", I noticed that the same problem remained.I took the car to another Lexus dealer to have the bumper checked. The car HAD been in an accident with over $1600. worth of damages. Lexus of Manhattan simply continue to deny any responsibility.. Lexus of Manhattan violated their own Lexus Certification agreement.If I had known the honest history of this car, I would had paid approximately $5000, less for it.

Atila Kanber

26 de jun. de 2015

This my second car from Lexus of Manhattan and I'm so happy with it ! They're reliable and Professional, helpful and nice people's . I wouldn't go anywhere else . I feel like safe and comfortable there . Great place to buy car ;)) I like to thank Dariusz Doliwa , he's a great person ....

Lexusbuyer2015

20 de jun. de 2015

The minute I walked into Lexus of Manhattan, I felt like I was partnered with a Consultant rather than a salesperson. Dariusz Doliwa was extremely knowledgeable about the details of the features of the cars (and trust me, I tested him with all my questions!) and he went above and beyond to get me my car the same day as I needed it fast. The rest of the team there also just made it all happen so efficiently and I didn't feel ever like I was being pushed into buying something I didn't feel comfortable with or for a price that didn't feel right. Quite the opposite - I was consulted. I am still not sure how they made car, plates, registration, financing, insurance, and parking happen all in one day! Great, great job.

Lexusbuyer2015

20 de jun. de 2015

The minute I walked into Lexus of Manhattan, I felt like I was partnered with a Consultant rather than a salesperson. Dariusz Doliwa was extremely knowledgeable about the details of the features of the cars (and trust me, I tested him with all my questions!) and he went above and beyond to get me my car the same day as I needed it fast. The rest of the team there also just made it all happen so efficiently and I didn't feel ever like I was being pushed into buying something I didn't feel comfortable with or for a price that didn't feel right. Quite the opposite - I was consulted. Great, great job. My only suggestion is around the facilities: my family is a Lexus family and apparently waiting areas in other dealerships have some pretty amazing offerings (espresso/latte machines, tons of snacks, etc.). This facility could potentially beef up that area a bit more. But all in all, Love my Lexus!

Roderston

18 de jun. de 2015

I was in the market for a new car. I made an online enquiry with this dealer and they promptly responded. They listened carefully to my situation (some negative equity) and what my target budget was. When I believed they could not accomodate any further, they really went above and beyond to tailor a package and offered to take my trade way above book value to make the terms more agreeable. Chana Davidson was integral and the rest of the team there was excellent. I'd send anyone there with confidence they will receive the same treatment.

Michelle

16 de jun. de 2015

From the minute we walked into Lexus and met Dariusz Doliwa, everything in our car purchasing experience was flawless. His personality is a pleasure to work with -- he is extremely knowledgeable and patientexactly what you need in this process. Once we made our decision (that day!) we had the exact car we wanted (and the best personal tutorial on all the features!) within 24 hours. I highly recommend Lexus of Manhattan and especially Dariusz.

LML

31 de may. de 2015

Lexus cars, most of them are good, however, the salesman will say anything to sell a car I was deceived on warranty and lied to on cost of lost key.I have a whole page of complaints , too long to list. I will add that one supervisor ( not fired) in service tells me my leak in tire is normal and I just had to keep putting air in it. The repair receipt showed they checked for leak but found none. That was a LIE. After the 3rd time I returned it, I DEMANDED tire to be checked out. THey finally checked it out and there was a leak in rim. Finally fixed after 3rd visit. I really didn't have time for this. Obviously when they said they checked tire, he was not telling the truth. So many mis truths in this placeSure they are kind but so is a sheep in wolfs clothingNEVER again

CarGuy2220

19 de may. de 2015

Visited several dealerships, other dealers have extra fees like the customer loyality fee. Lexus of Manhattan has fair pricing without additional fees. Financing was handled quickly, no long waiting period. No pressure sales combined with professional staff that want to earn your business, results in a pressure free environment. It was worth the trip from New Jersey. I was so impressed I will use them for service as well. Exceptional service, Highly Recommend Lexus Of Manhattan.

Dolores1963

19 de may. de 2015

This is my second purchase at Lexus of Manhattan and it was an absolute pleasurable experience. The sales staff were very informative and were true consummate professionals.I will certainly recommend Lexus of Manhattan.

Satya Singh

10 de may. de 2015

Dariusz Doliwa is a beyond perfect salesman. First of all, he helped me a lot when I was thinking to purchase a car recently. He helped me throughout the entire process of purchasing it, and was very patient and kind throughout the whole way. He provided me with good information regarding the vehicle. He is indeed a very talented and intellectual salesperson.

anthony49

14 de abr. de 2015

I recently bought a Lexus RX 450h from Dariusz Doliwa at Lexus of Manhattan. He initially reached out to me after I requested info on a car and after a bunch of emails (and appointments that I had to change) I was at the dealership and in my new car the same day. All told, it took less than three hours from the minute I walked in the door to having my new car! This includes trading in my old car, going for a test drive, getting financing and doing all the paperwork. Everyone I worked with there was great (Anthony Sorrentino being the other) and it was an extremely easy process. I dealt with other Lexus dealerships in the area but I didn't feel I received the level of service I received from Dariusz. I would definitely recommend him if you are interested in buying a Lexus!!

acpipa

14 de abr. de 2015

Dariusz Doliwa did a great job showing me all the great features and guiding me through Lexus purchase process. All in all a great experience

AnthonyS

14 de abr. de 2015

I recently bought a Lexus RX 450h from Dariusz Doliwa at Lexus of Manhattan. He initially reached out to me after I requested info on a car and after a bunch of emails (and appointments that I had to change) I was at the dealership and in my new car the same day. All told, it took less than three hours from the minute I walked in the door to having my new car! This includes trading in my old car, going for a test drive, getting financing and doing all the paperwork. Everyone I worked with there was great (Anthony Sorrentino being the other) and it was an extremely easy process. I dealt with other Lexus dealerships in the area but I didn't feel I received the level of service I received from Darius. I would definitely recommend him if you are interested in buying a Lexus!!

Andrew Pipa

14 de abr. de 2015

Dariusz Doliwa did a great job showing me and guiding me in my new purchase of a Lexus!

Mamie SF

14 de abr. de 2015

I am up to my 3rd Lexus in 10 years because we LOVE the vehicles and even more than that - we are thrilled with the ease and convenience of leasing/purchasing a Lexus from Lexus of Manhattan. Our most recent lease took place within 24 hours - when we decided to get a new car! In less than 36 hours, we had a great deal and a shiny new black Lexus GX in our driveway! Darius Doliwa, the sales consultant made that happen (with the help of my friend Ignazio!) Darius was the consummate professional who explained all the new features and went out of his way to accommodate our needs. I highly recommend using Lexus of Manhattan for your next Lexus purchase/lease.

Freddie.C

8 de mar. de 2015

First, let me begin with my sales person Josue Garcia, he was patient informative and was willing to find the best vehicle that I felt that suited me, well I decided to purchase a used Lexus gs 350, and I must say that I am very happy with my purchase, let me begin with the facility, all there vehicles are indoors, that is a plus especially in the winter months, they service there used vehicles before they are put up for sale, not just an oil change and filter, they go beyond..... I have been to many dealers not just for myself, but to help friends with there purchase of a vehicle, through my experience Lexus of Manhattan is one place that I felt at ease, no hassle at all, even when I was contemplating with the financial department (Richard) was upfront with all the numbers, I saw first hand what Lexus service is all about. Thank you Josue and Richard, I look forward to purchasing or leasing in the future.

MPatel

24 de feb. de 2015

Mike Johnson our sales person was thorough, and very professional. I was an out of state buyer (all the way from GA) bought a new vehicle the entire process from identifying the vehicle we liked and getting the vehicle was flawless. I would strongly recommend this dealership in fact one of my family member is in process of buying a vehicle this spring.

KarolynG

23 de feb. de 2015

I had an absolutely amazing experience at Lexus of manhattan with Fredrick York and the whole team. This was my first time buying a car and after hours of research I felt like I was going to go into a place where I was going to feel pressured and stressed. It was the complete opposite here at Lexus of Manhattan, I loved how everyone was so nice and Fred was great, talked to me as if i was a friend and not a customer. I loved that he answered all of my questions in a knowledgeable way and was very patient and nice. Thank you so much for making my experience awesome!!

kguzman

22 de feb. de 2015

I had an absolutely amazing experience at Lexus of manhattan with Fredrick York and the whole team. This was my first time buying a car and after hours of research I felt like I was going to go into a place where I was going to feel pressured and stressed. It was the complete opposite here at Lexus of Manhattan, I loved how everyone was so nice and Fred was great, talked to me as if i was a friend and not a customer. I loved that he answered all of my questions in a knowledgeable way and was very patient and nice. Thank you so much for making my experience awesome!!

Yoga

21 de feb. de 2015

I was an out of state customer and recently bought new ES 300h had no surprises, got what the dealership advertised and my sales consultant Mike Jhonson was professional, prompt and went extra mile to close the deal. Will highly recommend him to friends and family

Fr. Jim Worth

20 de feb. de 2015

The entire experience was very pleasant. I felt like a valued customer from the beginning. I wasn't pressured at all and advised very well about my options. I would certainly recommend them to anyone looking for a car. Darius spent plenty of time with me explaining things and making me feel comfortable in my new Lexus. Fr. Jim Worth Pastor St. Joseph Church Maplewood, New Jersey

Thank you Lexus of Manhattan

13 de feb. de 2015

If there were a place that a different car dealership would want to be like, it is most definitely Lexus of Manhattan! Between purchasing my first car here and coming back to get my oil changed, each visit is better than the last. Hats off to Lexus of Manhattan for always providing the best in customer service! Thomas Peterson

Omar

12 de feb. de 2015

Made purchase of a "Certified Pre-Owned Vehicle" . After taking ownership of vehicle many few things started going wrong on the vehicle. After shine on tires disappeared I noticed tires were old and showed hairlines cracked all around tires. Also known as dry rotted tires. Another issue was a rattle coming from the steering wheel column. Both of those issues should had been taken care of at time of Certifying the vehicle. I took the vehicle back to Lexus of Manhattan and Used vehicle Sales Manager Danny, dismissed me saying the tires are not dry rotted buy dry cracked. I would have assumed he had knowledge on vehicle maintenance but he didn't. Nor tires or rattle was taken care of. On a later day I checked the key fob valet keys. One of the keys they gave me does not belong to my vehicle. The overall condition of the vehicle I purchased is great. My experience with this Lexus dealer was not the best. The used vehicle section needs new management. The sales men are great, but the maintenance of the used certified vehicles needs to be addressed.

Rob D.

10 de feb. de 2015

Mike Johnson really made the process of purchasing the certified pre-owned Lexus we bought a virtually trouble free process. We came from out of state to buy the car and though the intra state registration process can be slower than otherwise Mike made sure we got all of our documentation on time. We are very happy with the dealership experience and I tell people about it often.

Lukie

9 de feb. de 2015

Dariusz Doliwa at Lexus of Manhattan was a very helpful sales manager.

Rubdyb

8 de feb. de 2015

Dariusz Daliwa is a true professional,honest,friendly and with a kindness that makes me highly recomend him.Your dealership should be proud of having on your staff a person like Dariusz.Ruben Dybner MD

Elias Robinson

7 de feb. de 2015

Great experience, nice showroom , the service is amazing

Kristen

5 de feb. de 2015

We worked with Dariusz Doliwa to buy our new car from Lexus of Manhattan. Working with him was a nice change compared to our experiences at other dealerships. Dariusz spent a lot of time with us, answering all of our questions and yet, did not put any pressure. He guided us in the right decision, but was not pushy. This made the entire experience enjoyable. He was fair and honest in our negotiations, and we would highly recommend him to anyone who is looking to purchase a Lexus.

onetime

3 de feb. de 2015

Follow up took at least 4 days to get back to on the smallest questions. I signed a purchase order and left a blank check on Sunday after no follow up from my salesman I finally got the Mgr to reply on WEDNESDAY and it was only to say he is looking at the check and needs me to do a list of things which I could have taken care of between Sunday and Wednesday if someone had told me to. I could on and on with examples like this that took place with these guys. Would never buy from the again regardless of how bad I want the car I'll wait til someone else has it.

Michael Akselrod

3 de feb. de 2015

It was one of the best experiences I ever had buying a car. Service has been exceptional from the very beginning. From the moment Lexus of Manhattan representative Fredrick York called me to answer my questions everything has been done just right. I was very impressed by Fredrick professionalism, openness and focus on a client convenience. Also the speed of delivery of new car was amazing. Despite that everything has happened in a few days all the documents was ready in time and in no time Ive been out of the dealership driving a new car. I want to say thank you to Fredrick York and the rest of the team who took care of me and recommend this dealership to all people who likes exceptional service.

KLM

3 de feb. de 2015

I was so pleasantly surprised by my experience in buying a car in Manhattan. This Lexus dealership is located along a stretch on 11th Ave, with many other competing dealerships. Upon arriving at Lexus, you notice the little things that make a difference (i.e. the valet parking, organization, bespoke and professionalism of the staff). Michael Johnson was great. He was extremely patient and knowledgeable during our test drives. He even came in on his day off to show me a car that I was interested in. He was attentive without being pushy and really knew his product. Overall, this was an extremely positive experience and have been very pleased so far.

Rick

3 de feb. de 2015

Mike Johnson took excellent and attentive care of us. He made himself available even after hours, worked with our needs and schedule, did not pressure us. He was knowledgeable and informative, polite and respectful.

Michael Akselrod

2 de feb. de 2015

It was one of the best experiences I ever had buying a car. Service has been exceptional from the very beginning. From the moment Lexus of Manhattan representative Fredrick York called me to answer my questions everything has been done just right. I was very impressed by Fredrick professionalism, openness and focus on a client convenience. Also the speed of delivery of new car was amazing. Despite that everything has happened in a few days all the documents was ready and in no time Ive been out of the dealership driving a new car. I want to say thank you to Fredrick York and the rest of the team who took care of me and recommend this dealership to all the people who likes exceptional service.

EDYankCPA

1 de feb. de 2015

I used to lease all my cars from a leasing company and had never stepped foot in a dealership. When I got the invite from Lexus of Manhattan, I decided to check them out.Fredrick York was my sales person and he was great from beginning to end. He made the whole process simple and even beat the price of the leasing company with no haggling required. I definitely recommend Lexus of Manhattan and Frederick York especially.

Mack Cox

31 de ene. de 2015

I traded in a 2012 honda crosstown for a 2011 GX460 Lexus Truck. Unreal luxury, Thanks to Lexus Of Manhattan and this awesome guy name Frederick York... I'm in my dream car now.. these guys are about their business. Great coffee and butter rolls while waiting as well. My wife can't wait to meet Fred so she can trade in her honda and be married to *Lexus*... Lexus Of Manhattan are the kings of New York. There's no debate!

Mike E.

30 de ene. de 2015

The staff here is very courteous and professional. I have been buying cars from them since 1999 and I have never had a bad experience. I will always continue to recommend Lexus of Manhattan to my friends and family, for when they are in the market for a vehicle. Thank you as always Lexus of Manhattan, for an exceptional job! Mike E.

Elephant Insight Project Management

30 de dic. de 2014

After looking locally in SC for a 2008 RXh without success, I eventually stumbled on Lexus of Manhattan because they had the rare car, it was one-owner, with excellent service history, and the price was many thousands less than in any other state for comparable mileage and features. They went the extra mile to Certify the car for me within the last two days, working after hours. I was not worried about buying a car from them sight unseen due to their excellent reputation.

Doctorstan

30 de dic. de 2014

Purchased a 2010 RX450h. The car is great except for a poorly designed USB port. Salesman promised to pick up car at service and drop off loaner. That was a lie, in 4 years that never came true. Immediately car had a squeak noise when running. Told I was imagining it. It took 3 visits and GSM to get fixed. 2011. In last 4 years, Each service visit needs "extra" items, often to $500+! 2012 they called and thought tech had left a flashlight in engine and wanted me to come back to return it. SERIOUSLY.? Late 2013 advised nitrogen in new tires. Mid 2014 dash display low pressure. Can't use regular air, brought car in 3 times EVERY TIME LOW PRESSURE returned.Over 4 visits, paid to have regular air put back, bought 3 new tires. Paid for 3 visits. Was told "we have checked everything" this dealer replaced all good tires and left bad one on. They seriously don't know which tire is on display? Replaced bad tire in Long Island all fine now. Using Hampton Lexus for now.

Ellada373

26 de nov. de 2014

I AM VERY HAPPY I went to this dealership with my friend. Louis Rivera and Dariusz Doliwa went above and beyond to make sure I was completely satisfied, because i was keep changing my mind with interior and exterior colors of my car :D ..... Louis Rivera GOT ME THE BEST DEAL I could ever ask, and Dariusz Doliwa was extremely patient, he made sure I understood everything about my car, He didn't rush at all explaining and showing how everything works. I did not feel pressured, wich I liked the best. I would defenetely recomend this place.Had a GREAT experience at Lexus of Manhattan :))) Thank you guys , keep up the good work :*

MargoKornfeld

11 de sep. de 2014

From the beginning, Lexus was sloppy. I made an appointment and when I showed up, they had no record of it in the system. The worst was that when I returned my leased vehicle, they also didn't have that appointment in the system and it was a chaotic experience. I returned the car in pristine condition and several weeks later received a bill claiming I only returned one key. I absolutely returned two keys. Lexus never asked me to sign anything that day and they have subsequently kept no paperwork. I have disputed the charge but it's been like a vortex with my account going to a collection agency. 8 months later, I have paid the $400+ charge so I don't have a credit issue but I am still hoping to be reimbursed. I feel like its a scam just to get end of lease cash out of me. To add to their sloppiness, it's almost a year after I returned the car and I'm still getting email offers and calls to schedule service appointments. Don't use them!

Margok

8 de sep. de 2014

Go elsewhere for service. I felt scammed. I returned a leased vehicle in pristine condition and later received an invoice for $400+ for a lost key when I returned both keys. The dealer has no record from that day to show whether I did or did not return the keys and I seem to have no recourse as I have been in a vortex on this dispute for 6+ months. I finally escalated this to the General Manager who was also not helpful. Throughout my lease term, I felt overcharged for service and more than once there was confusion on appointments booked.

TheMal

31 de ago. de 2014

I purchased a pre-owned Toyota Highlander from Lexus of Manhattan. My overall experience with this dealership was excellent. The facility was very nice and clean. The sales manager, Rodney? was very personable, helpful, and pleasant. He made us feel at home. Our salesman, Josh, was a nice, helpful man, who did not pressure us to purchase the vehicle.He let us take a test drive and decide ourselves whether to make the purchase.The price was fair and they knocked a couple of hundred dollars off.The business manager ? conducted our transaction in a professional but also personable way. We were able to drive the car home that same day, after it was fully detailed. I haven't bought many cars lately, but I've never been at a dealership where they bring you soda and pizza while doing the paperwork. If you want to be treated right, and not go through some of the BALONEY (no cursing allowed) that some other dealers put you through, I would recommend Lexus of Manhattan, and I'd ask for Josh.

bobkim

5 de may. de 2014

After searching for months on internet for a certified pre-owned RX 350, Lexus of Manhattan had exactly the car I wanted. Black with parchment leather and loads of packages included. Price was great and sales service by Josh Garcia were excellent and highly recommended. Received the vehicle in fantastic condition and took care of all the after sale service. Thank you! Bob

Mel

3 de may. de 2014

I had a great buying experience at Lexus of Manhattan. Josh Garcia, in particular, is an extremely professional salesperson and ensures that all of the customer's needs are met. He was patient and eager to answer all of my questions. I would definitely recommend this Lexus dealership for the quality service that they provide.

Peter

11 de abr. de 2014

Purchased a used ES 330 from Josh Garcia. He managed the process very well from setting a time to see/drive the car through delivery and after sale. Car was delivered impeccably with the dealer providing some items that exceeded my expectations. While I did not buy the most expensive car there, I was treated as though I did. I give them very high marks.

Go Blue

7 de abr. de 2014

I recently purchased a vehicle from Josh Garcia of Lexus of Manhattan. Being an out of state buyer, I was very cautious and hesitant about the whole process. I corresponded with Josh about the vehicle and he made the whole process as seamless as it can be. I flew to New York to finalize the deal and the vehicle was in great condition just as it was described to me. Josh was very professional and he did not only meet my expectation but exceeded it as well. Josh even gave me his own cell phone car charger for my trip back home. I drove the vehicle home (~650 miles) and every mile was well worth it. Thank you.

Lisa-Marie

22 de ene. de 2014

I had an amazing experience with this dealership and I credit Mr. Louis Rivera of Lexus Manhattan for this. I felt so comfortable with this guy, he was patient, knowledgeable and perceptive about my preferences. Louis was a gentlemen who earned my trust almost immediately as his very personable yet upstanding charm was overpowering. Louis worked to match me up with the right car and the right deal. It was like Lexus meets Disney! Service thru and thru was excellent and even the paperwork was stress free! Obviously the cars could sell themselves but there is no better feeling then to get a guy like Louis who gains your trust and treats like a million bucks through your entire experience. Thanks Lexus of Manhattan, Im coming back and I'll be sending my friends too!

Lisa

6 de ene. de 2014

I recently purchased a RX 350 from Lexus of Manhattan, and Josh made the whole process educational and non-inimidating, and actually enjoyable! As a female who had never purchased a car from a dealer, I was a guarded and apprehensive with all those time-worn notions you hear about buying/haggling for a car. After all said and done, I found it to be a very satisfying process, total opposite of what I was thinking going into it. Josh and his team were communicative and provided great customer service, and I could not have asked for a better experience. Very professional team and dealership. And I love the car!

Rhonda

31 de dic. de 2013

My exerience in purchasing my Lexus IS 250 was pleasurable. I came in with my own finance package and Mr. Rivera went out of his way to ensure that I received financing with a better rate. Overall, the customer service was great. Natalie in finance took as much time as needed to explain every detail of the financing process. I must commend Mr. Scharoon on exemplifying excellent customer service even when I was not the most polite customer, he assisted me throughout the process of purchasing the vehicle and went out of his way to ensure that I knew how to operate the vehicle as well as the features. That spoke volumes to me.

Lissette

11 de dic. de 2013

In this economical crisis we are having, I began looking for a vehicle that can save me money. I contacted Lexus of Manhattan and spoke with Louis Rivera who assisted me, in a very professional and caring way, in acquiring a new vehicle. Rivera understood my situation and gave me the best deal, and best vehicle in a time like this, the CT 200H. A economical vehicle that will save you both time and money. Thanks to Rivera I now pay less on my monthly lease, and save more money on gas. I would recommend anyone to Lexus of Manhattan. The Lexus team is very professional and caring. They will treat everyone, and anyone as part of the team. You will definitely feel comfortable with the treatment and the help they offer you. Thank you Lexus of Manhattan!

wankehoe

7 de dic. de 2013

Would definitely recommend this dealership- staff was friendly and professional and service was outstanding! They made purchasing a car a pleasant experience as opposed to a stressful one. They were informative and answered questions I didn't even ask! Keep up the good work Lexus of Manhattan!

Chris V.

27 de nov. de 2013

Ok so Ive always been a skeptic of dealerships. We've all heard the stories; but I was in the market for a great deal and after quite a bit of research Lexus of Manhattan had reasonable pre-owned vehicles for sale. I figured let me see what they were about. I must admit getting connected with Augie was truly a blessing, definitely not the typical car sales person you hear about. Augie was patient, relaxed, pleasant and didnt try to pressure me into a sale. We discussed several options and with the approval of his supervisor (Louis) we were able to get a win-win for all. Lexus of Manhattan by far is a true representation of the Lexus brand and honestly made me feel like I was a valued customer. The team I met with (Augie, Natily and Louis) by far have convinced me this dealership will continue to get my business. Honestly when the time comes, Im going to find out how I could by a new car from the pre-owned team I dealt with! Definitely two thumbs up and my complete recommendation.

Junielle

24 de nov. de 2013

Just got my car from Lexus of Manhattan, and I can honestly say I had the best sales person, ever. Josh G made my car shopping experience a very pleasant one. This being my first luxury car purchase, he did everything that was needed and more to help with my transition and processing. I felt like I was his only customer, he spent hours with my family and me, without rushing us to make a decision. I really am happy with my car choice and the sales person I had It was an awesome experience for me.

Chris and Erika

9 de nov. de 2013

Walked in and got exactly what I wanted at a better price than I imagined. They made the car purchase painless and I am very satisfied with thier service and car! Drove all the way from CT and would do it again any day.

EmilyNYC

25 de oct. de 2013

Our experience buying a pre-owned 2011 ES350 could not have been better. Our salesman, Augustin Sharron, was exceptionally courteous and knowledgable without being pushy and I greatly appreciated that he was not patronizing, as some salesmen can be when dealing with female customers. We found the perfect vehicle for our needs, received an excellent price, and the buying process went very smoothly. In addition to Mr. Sharron, we found the entire Lexus of Manhattan staff very professional and friendly.

victor F

24 de oct. de 2013

I will start from the bottom by saying you have to experience it yourself as I did, I work at a dealership in new jersey and we had a lot of customers coming from new York to buy cars at our dealership and so when I saw this car on cars.com and liked it very much but I hesitated when I realized the dealer was in new York but something was telling me to give it a try so I set of with my daughter one morning and I was greeted with very nice and lovely people all over the place, we felt like we were part of them, mike in used car showroom was my salesman, he was on top of his game, nice gentleman, not aggressive , customer service was super and I got a deal of a life time. most importantly this one dealer changed my hole perception of buying a car in new York. I will do business with them again any day anytime .

dennis110

11 de oct. de 2013

I recent bought a car from lexus of Manhattan. My car sales man was josh garcia. josh explain in detail about the car features and function. He made it easy to understand the capability of my I.S 250. I would like to thank josh and the lexus family for treating me like royalty

wwca

3 de oct. de 2013

Terrific, responsive service. They have serviced this car over its 70,000 mile life and hopefully will get it through the next 70,000. Highly recommended/

Ally Ashraf

2 de oct. de 2013

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HartPerry

1 de oct. de 2013

Flavio Fandino has given me excellent service. He is professional, knows his cars. He looks out for the customers interests so he provides the best service possible. He is punctual and delivers.

Brank Napp Negashi

26 de sep. de 2013

Lexus of Manhattan made the purchase of my RX 350 smooth and easy. When I intially walked in to browse, Augustin Scharron provided a sense of comfort that followed me throughout the entire process. The staff paid very close attention to detail and performed up to par in supplying information and useful facts about the vehicle and the advantages I would enjoy by owning a Lexus. The atmophere is friendly and tight knit, almost family like but extremely professional which I appreciated very much. Mr Socrates provided tons of knowledge about the many features the car had to offer bringing me up to date and the gave me a presidental send off by holding up traffic as I embarked on my journey accompanied by my 2011 Lexus RX 350!!! Great experience all around.

Alexyvette

22 de sep. de 2013

Once I entered the dealership I was greeted by the manager Luis Rivera he was very accommodating and wonderful I purchased a Lexus ES 2010 it was just a Great buying experience mr. Rivera is an asset to Lexus I will recommend this dealership to any of my friends

Adam

19 de ago. de 2013

Went in this past Saturday to look at a used IS250. Josh Garcia was my salesman and he was very kind of professional. Very friendly and not aggressive or pushy at all. He had great insight into the car and answered any questions I had. After the sale was completed they took time to clean the car and Josh walked me through all the basic functions inside the car. Again, his knowlodge of the car was impeccable. The people in finance and insurance were also very helpful. I would definitely do business with Josh and Lexus of Manhattan again in the future.

Shawandag

19 de ago. de 2013

I thought purchasing my car would be a very painful experience. I was WRONG!!! I went to Lexus of Manhattan and my Salesman Josh Garcia was very courteous and professional. He along with sales manager were on point, and did everything to make sure I was well served and happy.They were also able to get me a great interest rate on my IS 250. If you're looking to purchase a Lexus, I would highly recommend going to this dealership. They're a great group of people that go above and beyond to deliver impeccable customer service. I will defintiely be purchasing my next Lexus from there.

silva726

15 de ago. de 2013

I have never walked into a dealership and felt so much at home. Louis the pre-owned manager was the first i spoke to regarding the car i wanted who was very informative and helpful. I then meet Augie the sales rep who was very excited to get me in the car for a test drive. We sat down talked numbers and there was no stoping this team from getting me in this car. Got approved sat down with Natily who finalized the whole deal. Not once did i feel pressured or treated a certain way. Augie was by my side the whole process making sure i was as comfortable with the sell as he would want to be and to make things even better his impressions of scarface, rocky, and bill clinton really sealed the deal for me. I had such a great experience at Lexus of manhattan i recommend them to all my friends, family and readers. Im really excited about my new pre-owned 2010 subaru impreza wrx sti.

Mikeweiss

13 de ago. de 2013

I felt comfortable as soon as I entered the dealership. A person greeted me when I walked in and guided me to Flavio's office. Within a few seconds of reviewing my past history on his computer, Flavio knew what kind of service I needed. He gave me options on the kind of service and would receive, and told the price difference for the services, which I appreciated. The car was ready later that evening, but I was unable to pick up, and Flavio gave me the option of picking up the car the next morning. When I picked up the car it was fully cleaned inside and outside.

HCampos1

31 de jul. de 2013

I walked in with no much expectations due to bad experiences in other dealers. Joel took us for a test ride (IS 250) and was very knowledgable of the car features and very nice and eager to answer any questions we had. Even though were very clear that we just wanted to test it, Joel took the time to explain every feature of the car and all its benefits. We were very impressed with the level of customer service offered to us. During the delivery of the vehicle Joel took the time to go through every feature inside and out. He didn't rush at all explaining and showing how everything works. Help me pair the phone and install apps that are compatible with the phone. Moreover, the next day Joel called to see how everything was going. Louis helped me decided on what was better for us extremely helpful and great person to talk to. I am sure his employees are very happy to have a manager like him. Richie in Finance took the time to explain the whole contract step by step and all benefits, due dates, terms, etc. I feel lucky to have deal with Lexus of Manhattan where is not like other dealers. Their employees want you to leave driving a car and be happy about it not leave and feel you were ripped off. I could say that we will come back to this dealer for any future purchases.

Craig Leivent

30 de jul. de 2013

Excellent experience from the moment I walked in the door and out with a new car.

JoeFsport

29 de jul. de 2013

After leasing four BMW's in a row, I decided to see if there is anything else out there that I would like to drive... After stopping by at Lexus of Manhattan, I realized not only RX350 FSports is a great car, the crew at manhattan is amazing people to do business with! From my sales person Danny, sales manager Aladdin to GM Greg, they were all amazing at customer service. Also,I can't forget to mention how patient and thorough Rich the finance manager was. Even if Lexus doesn't make a great vehicle in the future, I don't know if I'm going to be able to do business elsewhere. Thank you, Lexus of Manhattan for superb customer services! You guys are all true professionals!!

Karamia

27 de jul. de 2013

Called about a car 3 times to confirm available was told it was available. Made 2hour trip to dealership and car was sold a week ago! Was told they were sorry! Don't trust them.

Josephwilliams986

19 de jun. de 2013

I put in an offer for a Pre-owned vehicle they had on the lot expecting them to give me a counter offer. Instead I received emails from Katherine and she didn't help me or give me any information other than specials that weren't even offered on my inquiry. After a couple of emails that were no help they just ignored me completely. Very unprofessional and very disappointed in the service. I live a little over 2 hours away and they wanted me to drive there and talk to them. All I wanted to know is if the vehicle's sticker price was the lowest they could go.

jjs123456789

15 de may. de 2013

I brought my Lexus RX-350 in for a 35,000 routine service appointment. I was promptly and courteously greeted and then directed to Flavio Fandino's office where he very professionally went through his service recommendations. When I opted to do much less to my Lexus, Flavio did not try to sell me more services, pressure me or scare me. He just told me the consequences of omitting such important preventative maintenance.After a very reasonable and comfortable wait my car was ready. The work was very well done, every Lexus of Manhattan employee that I came into contact with was professional and courteous and the entire experience was exceptional. I think my Lexus RX-350 is a pretty good vehicle but the service I receive at Lexus of Manhattan is exceptional in every manner. In other words, good car, but better service !

susanwaltman

7 de may. de 2013

It is a pleasure working with Flavio Fandino. He is friendly, efficient, and takes the time to explain what you need, how much it costs, and why you need it. He is also very accessible in person and by email, which I find very helpful to moving through the service process quickly. I appreciate the service at Lexus of Manhattan very much.

nylady156

10 de abr. de 2013

I worked with Paul Dupree. From the moment I walked into the showroom, Paul welcomed me and asked if he could help me. He was friendly, smart and a total professional. I was trying to decide between two different models. He didn't come on strong and tell me Lexus is the best don't think of anything else which is what I experienced at other dealerships. He made sure he understood my needs. He asked appropriate questions and described the cars features. He presented me with a car that met all of my requirements. He was fantastic. We thoroughly discussed financing, buying and leasing. I purchased the car. The Technology Specialist, Juan, explained each feature of the car and was also excellent. He knows the Lexus brand and trained and explained every feature in the car. He is an excellent trainer. My experience with Lexus of Manhattan was outstanding from start to finish. Although with Lexus there is no finish, they check up on you, continue to answer questions and offer a variety of services.

valmeida28

4 de abr. de 2013

Very good service, very nice and friendly on the phone, Flavio was theFriendly and professional as a person can be.All my services are done there and I will not go anyplace but Lexus of Manhattan. Thanks

Marciaeleanor

2 de abr. de 2013

Could not have had a better experience in buying my new Lexus, GS 350. This is my 3rd Lexus bought in Lexus of Manhattan. I have worked with Kevin before & have recommended him to many friends. I bought this Lexus over the phone, & the next day it was ready for pickup.

Steves1766

29 de mar. de 2013

The experience I had at the Lexus of Manhattan dealership was remarkable. Everything was exceptional. From the ease of filling out the credit application, to viewing pre-owned cars from the website. Before owning a Lexus, I was strictly a fan of the Ford Mustang Convertible, but after my pleasant experience, I am completely enamored with the beauty and excellent craftmanship of the Lexus. I was convinced prior to my purchased that the Lexus was, simply an overpriced Toyota. But, after driving one, it feels like I am inside of the space shuttle. My car has all the luxury and conveniences that I could ask for. I have put away my portable GPS and Iphone USB cords. Now, I simply use the on board GPS and bluetooth features. My salesman was referred to me by my neighbor, Frank Morales. The salesman was Josh. He treated me with respect and kept in constant contact with me, as my credit wasn't the greatest. I previously had a loan for 72 months on a Ford Mustang Convertible at over 18% interest with a trade-in and $5000 downpayment to a Lexus ES 350 at a little more than 8% interest for 60 months with no trade-in or downpayment. I have been bragging about the car and the dealership to my neighbors and friends. Every car I purchase in the future will, definitely be from the Lexus of Manhattan. I will reach out to Frank and Josh when it's time to upgrade or trade in my current model. The two of them are an asset to Lexus of Manhattan and I hope that this review will somehow find it's way back to them. Great Job! Steve Shealaynosun

maaronk

28 de mar. de 2013

Kevin Yu is a gentleman and gave us an excellent service starting from the time we spoke to him about the new car until we picked up the car. Everything was prepared and the car was delivered to drive off very quickly. I strongly recommend Kevin Yu to everyone.

maximschmidt

28 de mar. de 2013

I had a great experience at the Lexus of Manhattan. Sales Consultant, Danny Lee, was truly courteous, knowledgeable and professional. I will definitely recommend this dealership to my friends.

Lexusdriver1

5 de mar. de 2013

Lexus of Manhattan service folks are always on top of things, professional, responsive. The car gets a lot of use on long highway trips and on back roads so the service dept must be doing its job to keep it running well . . . It runs really well, handles beautifully, it's a pleasure to drive.

CHERRY FAMILY

4 de mar. de 2013

I must say we enjoy the hospitalIty we receive at Pre-Owned Lexus Staff From the manager Louis, Rivera & staff Leonardo, we were not pressure to by anything at that time. We have been at Lexus Of Manhattan several times & had our cars service there over the years & just recently this year 2013 we brought a 2010 Acura TL at a good price. I Have & will continue to recommend Family & Friends To Pre-Owned Dept.

mpaul

28 de feb. de 2013

Had a major problem with the steering column on my 2010 RX350. The dealer was able to get it repaired even though the warranty had recently expired. It was a complicated repair and I was kept informed and also offered a loaner car which I didn't need. Overall I was treated excellently .

LISA SHERNESKY "LEXUS ENTHUSIAST'

22 de feb. de 2013

I WILL START WITH "WOW" AGAIN LEXUS OF MANHATTAN'S PRE-OWNED SALES DEPT. IS BY FAR THE BEST IN THE BUSINESS. THIS IS MY SECOND PRE-OWNED VEHICLE I PURCHASED WITH LEXUS OF MANHATTAN A ( 2012 IS 250 AWD ). THE VEHICLE WAS IN IMMACULATE CONDITION COULD NOT BELIEVE IT WAS PRE-OWNED. LEXUS OF MANHATTAN SELLS A CERTAIN QUALITY OF VEHICLES THAT ARE JUST GREAT WITH REASONABLE PRICING FOR TODAY'S AMERICAN BUDGET. THERE CUSTOMER SERVICE MAKES YOU FEEL LIKE FAMILY, NOT JUST A NUMBER LIKE OTHER DEALERSHIPS I 'VE DELT WITH IN THE PAST.MY SECOND VISIT THREE YEARS LATER AND I WAS REMEMEBERED AS IF I WORKED THERE THE EVENING PRIOR. A WARM WELCOME AND OUTSTANDING PROFESSIONAL ATMOSPHERE, BEING A YOUNG WOMAN AND DEALING WITH A CAR DEALERSHIP. I HAVE NO TECHINICAL KNOWLEDGE OF CARS BUT NOW I DO THANKS TO LEXUS OF MANHATTAN'S STAFF THAT TOOK THEIR TIME AND EFFORT TO EXPLAIN MY VEHICLE NEEDS AND SERVICE QUESTIONS. IF ANYONE THAT READS THIS INQUIRY AND IS NOT A BELIEVER TAKE YOUR PERSONAL TIME OUT AND VISIT LEXUS OF MANHATTAN PRE-OWNED OR NEW VEHICLE DEPT. AND WITNESS FOR YOURSELF HOW TRUE MY PERSONAL REVIEW IS. AGAIN THANK YOU! LEXUS OF MANHATTAN " YOU GUYS ROCK" SIGNED A VERY SATISFIED FAMILY MEMBER.

Frank

20 de feb. de 2013

I bought my IS from Lexus of Manhattan, and I will recommend this dealership to everyone I know. They are very professional, kind, and courteous. A+ all around.

ricobeemer

5 de feb. de 2013

So, I lost my Lexus RX330 in hurricane Sandy and needed to replace it as soon as possible. We opted for a very specific RX350 just off lease. I had owned my previous car for less than a year, so had just went through all the nonsense of coping with the nonsense that most dealers give you. I had seen an ad on autotrader from Lexus of Manhattan and decided to stop in. Natily Martinez was the sales rep we had gotten on that Saturday morning and what a blessing she was! They did not have the color/option combination that we wanted, so we continued searching with a promise that she would call if something came in. Natily would call us every week for two months telling us what was available and assuring us that we were not forgotten. Sales rep of the year award? She has my vote!!On the way back from California we get a phone call and the perfect car came in. Natily knew how particular I am about cleanliness and made sure that she added her own diligence into making sure the car was up to my standards. We negotiated a great price for the vehicle and have been happily driving it ever since. What set Lexus of Manhattan apart? The general manager, Greg Rojek, for one was amazing! I truly can't say enough good things about this man. He made sure we felt like family and always came to say hi to us and ask us about our family details that most people would forget. He streamlined the process so well that you felt as if you truly had a family member working there. Second, was the level of care from the support staff. From making sure we had a printout of the car's history and streamlining the paperwork - Ritchie Velijia (what a guy!), to setting up insurance, to Socrates Nova setting up our devices to sync with the car before we left (and he gave us his info if we had any tech questions). Oh, I almost forgot! How many car dealerships actually call you AFTER you purchase the vehicle to make sure you are happy with the purchase? How many dealerships actually swap out any scuffed or otherwise imperfect parts before sale? How many dealerships have sales reps who are not "working" with you helping you? Not many, I can assure you. What you should be aware of: There is a reasonable dealer prep fee (prices are still alot better even with this!). You can get alot of mileage out of this to make sure your car is perfect. This car dealership is in Mahattan. Space it tight in the city and so if you go outside the showroom to the garage, you may be shocked that it looks like... a NYC garage! Many cars come in all the time, so may not be prepped yet when you come in to see them. Give them the time to ready them for purchase and they will look awesome.Honorable mention: JP Mack. A great sales rep that you should ask for if you want to be treated with courtesy and respect. Natily was our girl and we love her, but if she isn't available, ask for JP.

ricobeemer

5 de feb. de 2013

So, I lost my Lexus RX330 in hurricane Sandy and needed to replace it as soon as possible. We opted for a very specific RX350 just off lease. I had owned my previous car for less than a year, so had just went through all the nonsense of coping with the nonsense that most dealers give you. I had seen an ad on autotrader from Lexus of Manhattan and decided to stop in. Natily Martinez was the sales rep we had gotten on that Saturday morning and what a blessing she was! They did not have the color/option combination that we wanted, so we continued searching with a promise that she would call if something came in. Natily would call us every week for two months telling us what was available and assuring us that we were not forgotten. Sales rep of the year award? She has my vote!! On the way back from California we get a phone call and the perfect car came in. Natily knew how particular I am about cleanliness and made sure that she added her own diligence into making sure the car was up to my standards. We negotiated a great price for the vehicle and have been happily driving it ever since. What set Lexus of Manhattan apart? The general manager, Greg Rojek, for one was amazing! I truly can't say enough good things about this man. He made sure we felt like family and always came to say hi to us and ask us about our family details that most people would forget. He streamlined the process so well that you felt as if you truly had a family member working there. Second, was the level of care from the support staff. From making sure we had a printout of the car's history and streamlining the paperwork - Ritchie Velijia (what a guy!), to setting up insurance, to Socrates Nova setting up our devices to sync with the car before we left (and he gave us his info if we had any tech questions). Oh, I almost forgot! How many car dealerships actually call you AFTER you purchase the vehicle to make sure you are happy with the purchase? How many dealerships actually swap out any scuffed or otherwise imperfect parts before sale? How many dealerships have sales reps who are not "working" with you helping you? Not many, I can assure you. What you should be aware of: There is a reasonable dealer prep fee (prices are still alot better even with this!). You can get alot of mileage out of this to make sure your car is perfect. This car dealership is in Mahattan. Space it tight in the city and so if you go outside the showroom to the garage, you may be shocked that it looks like... a NYC garage! Many cars come in all the time, so may not be prepped yet when you come in to see them. Give them the time to ready them for purchase and they will look awesome. Honorable mention: JP Mack. A great sales rep that you should ask for if you want to be treated with courtesy and respect. Natily was our girl and we love her, but if she isn't available, ask for JP.

rjs985

3 de feb. de 2013

Mr Leonardo went the full distance for us in purchasing our 2010 Lexus RX Not only was he fair he delivered the car to my office in upstate NY and took my trade in from there back to NYC for my trip to Florida the following week. He arranged our transfer of plates to Florida easily. His knowledge of the car was also spot on and appreciated..This was excellent buying process highly recommend him and the dealer!! Thanks again

Kat2012

18 de ene. de 2013

Flavio was honest, attentive and eager to help. He is a good listener and looks for solutions. He is considerate about your time and emails/calls you to update you about your car. It's refreshing to deal with someone honest and humble that has a hard work ethic. I would choose this dealership because of his customer service.

ecstasy624

21 de dic. de 2012

I originally brought in the car for bodywork which Joseph Gianfrances took care of and has made this experience seamless and painless. Since the car was at the dealership, I decided to have service done on the car and Flavio Fandino took care of this. Flavio contacted me the services I would need, but he was not pushy and definitely accommodating.Thanks to the professionalism, I am happy I chose the Manhattan location.

mitchattick

17 de dic. de 2012

I've been dealing With Leonardo Linares concerning service to my newly acquired 2011 Lexus. I found the service and service people VERY accommodating. All concerned were respectful and attentive to my needs. I have NO PROBLEM recommending these people to anyone who would even think about purchasing an automobile. Mitch Attick

MicheleAbeles

3 de dic. de 2012

Service was fast, complete, and dealership is very interested in customer satisfaction. Communication was very good. Pick up and delivery is extremely helpful. I was very happy with the service.

techdr

30 de nov. de 2012

It was easy and relaxing working with the sales person Flavio. I recommend checking them out if your looking for a new or used dealership.

fin fogg

7 de nov. de 2012

Great service. Service agent Flavio Fandino was friendly and couteous. Car was delivered back to me when promised with all matters taken care of. (Writing 25words or more is a pain in the butt and you should change that requirement.)

lshoper

8 de oct. de 2012

It was not a good experience. I got a lease price over cars.com from them. The price met my target price, so I went over to the dealership to take the lease. I met a salesperson who took the price from their own email. He looked in inventory and found that the car I was looking for was not in. So he offered me another package for $60 more. I refused it. He offered to find me the same car for just $40 over the price. Then he told me the famous line that he needed to speak with the manager. He came back 35 minutes later with some lunch bag. Now I know where their manager meets with their employees. He offered me a coffee and said that they could come up with $25 over the original price. I refused. The top manager came up with the brilliant line, he car wee given you the offer on was white and is gone already. So I left the dealership. I walked to the neatest subway station, and by that moment I got an email from them with the final offer for the car of $20 over the original price and immediate availability. Summary: They do not honor their own promises.

chrisrothermel

30 de ago. de 2012

I had a wonderful experience at Lexus of Manhattan and with Joel. I went in after doing extensive internet research and had narrowed my search to 3 cars (one being the Lexus). Joel was very patient and attentive, but not pushy at all in the sales phase. The professional atmosphere of the dealership and the fact that Joel was able to locate and bring the exact car that I wanted to the dealership within 24 hours was very impressive. I have received several follow up calls to make sure that all was going well with the new car. I appreciate the follow up very much!

MrBuczek

10 de ago. de 2012

We bought a Lexus 450h two years ago from lexus of Manhattan and could not have been happier. We were contacted by Jay this week to with an offer to trade us in for a 2010 model RX450h. Jay explained that it would involved no cash and that he had numerous 2010 RX450hs to pick from all with approx 30k miles on. He explained if we bought over the same terms (60 Months) he could lower our payment by $50 a month toowhats not to like?I explained to Jay that we live in Warren County, NJ and it would be a 90 min drive.we would both have to take the day off work. I explained that there was no way was I willing to increase my payment or offer cash to this deal. I expect it to be exactly like he had explained and anything less he would be wasting all of our time. He assured me that his offer was genuine.When we arriver, Jay immediately tried to talk us into the RX350 model. When we explained we were not interested, Jay came out with a 2010 450h with 33k miles on itjust like we had discussed. After chatting to him, he told us he could do the deal and out payments would be $679 a month thats $119 MORE, not $50 less. Whats more he had ONE other model at 40k miles which he was able to offer us at the same payment per month (not the $50 less).In front of Alladin, who Jay had led us to believe was the manager, I looked at Jay and asked him why he has promised us: a saving of $50 per month, and a large pool to choose from, when in fact there was only two vehicles. Jay just stared towards the ground. Alladin, repeated that he had only one vehicle at 40k miles that could meet the deal we were offered. I left in disgust. I do not do business with liars.This was a clear bait and switch, something you do not expect from a Lexus dealer.Thanks to Jay, my wife and I lost a day at work, a tank of gas and we added 200 miles to our car. Jay does not appear on this site for some odd reason, so I have left it under Alladin as he dealt with us too.Ill stick to Bridgewater next time. Lexus of Manhattan just lost a customer.UPDATE: I was called by a manager after posting this review asking me to take it down saying he wanted to put this right. he apologized for the salesman and said he was new and that was not normally how they did business. He offered me a free service which I declined (Not driving 90 miles for a service). He then told me he was determined to make me happy and get me the deal I was promised.One week later he called and said he was still looking......That was August 2012....9 months later I havent heard another thing.

LNY12

4 de ago. de 2012

Mauricio is extremely knowledgable, honest, and takes the time to listen to your concern and gives you the correct advise.Despite having a horrible experience with the service advisor Mauricio took care of everything in a professional and courteous manner.The only reason I will return to this service center is because of Mr.Mauricio

Michael

4 de ago. de 2012

We flew into New York from North Dakota to look at and purchase the 2011 lexus es350 that was advertised on line. They went out of their way to make our experience not only successful but also enjoyable. They were friendly and went out of their way to make us feel comfortable in the big city. I would highly recommend the dealership based on our experience. Michael and Marlys Baumann

Heinsn

31 de jul. de 2012

Flavio was professional, timely and honest in during the servicing of our Lexus. I would recommend Flavio and Lexus of Manhattan to any potential Lexus owner or existing owners

sapny

28 de jul. de 2012

Natily is an extremely professional and dedicated person. We kinda walked in without an appointment at the end of the day and picked a car within no time. She did not push you into something you are not comfortable with just to get her sale. She followed through and was always available via phone and email for any concern or questions. I will definitely go to Natily when I go to buy my next car.

David Lehmkuhl

18 de jul. de 2012

Flavio Fandino is great. Love working with him. Digs in to try to understand the problem and then comes up with a solution. Excellent service provided. I recommend him highly.

carverfish

28 de jun. de 2012

Flavio was courteous and helpful. He was respectful of my time and he was able to get me on my way quickly. He kept in touch with me as well.

MNGMISSION

14 de may. de 2012

The Permanent Mission of Mongolia has recently acquired a new vehicle from the Lexus of Manhattan. James Rahim greeted us when we entered the main Lexus building and offered his service. He handled the whole acquisition process with professionalism. We had no problem with obtaining the new vehicle. Mr. Rahim did a good job. We rate him as a very good dealer.

sueleex

2 de may. de 2012

JP was great to work with. I was buying a used Lexus RX350 and JP gave me a great price and a few extras as well! He is friendly and responsive. The turnaround time was very quick. I will definitely come back and buy another car from him in the future. I think JP deserves a raise!

ES32AofA

27 de abr. de 2012

James was extremely helpful and efficient. There was a lot of paperwork and transfers that needed to take place with a very short turnaround. His responses were always immediate and informative. He knew what needed to get done and we appreciate his seamless work.

Tinymitesmom

25 de abr. de 2012

Everyone was friendly & knowledgeable. I had a few demands And they were All Met!!! The Delivery experience was great, too. Thank you, Lexus of Manhattan!

wing2676

11 de abr. de 2012

I am very impressive with the service I got from this dealership. Aldo is an exceptional salesman and went above and beyond to assist us. He is very knowleagable and friendly. My husband and I were in the market for a used RX350 and Aldo was really helpful in showing us different cars and explaining to us. I feel that he really listend to what we want and tried to help us find the perfect car. We didn't not feel pressued to make a decision at all at any point. When we finally found one we like, he was honest with us and patiently went through all the details/imperfectness about the car with us and did not try to hide anything, which made us feel very comfortable and at ease. He was with us every steps of the process to explain everything and made the whole experience as painless as possible. We drove the car home the same day and decided to drive back later in the week to the dealership for touchups and service. He called to follow up and made sure everything is in order. Aldo is the person you want when lookig for cars. Thank you for making this was the most pleasant car-buying experience we've ever had and we highly recommend this dealership to anyone and will definitely go back for future purchases.

xiaw

8 de abr. de 2012

Jame was nice and friendly, and he and Aladdin worked very late, way pass the hours, yesterday, on an easter weekend, until my new ccar was delivered from storage.

gshapiro

2 de abr. de 2012

The service was excellent. James was friendly, curteous ,knowledgeable and responsive. The entire experience including the termination of my existing car lease was well handled and stress free.

lnpastore

28 de mar. de 2012

I am on my second car lease with Lexus of Manhattan. I have had an overall good experience with sales consultants but not with the service department. The service consultants have messed up the timing of my appointments (I have actually come in for service for them to tell me that it could not be done and they didnt have a telephone number to call me to let me know). With my first vehicle leased, I had to bring back the car at least one time because something simple I asked to be fixed was not checked, hence not completed. I have had trouble with the performance of the second vehicle I leased. I have brought it back several times (a case was opened with Lexus) but I cant seem to get it resolved. I have trouble getting call backs from anyone from the service department.I am writing this review as I am very frustrated and dont know what else to do.

gsolis71

22 de mar. de 2012

After searching for a Lexus LS460 form three different dealerships, I was convinced to purchase my vehicle from this dealership based on their proffessionalism, patience, and overall sense of importance their used car sales team gave me during my purchase.

savitsbu

17 de mar. de 2012

We have just completed our third Lexus lease with Kevin Yu of Lexus of Manhattan,He continues to be the consumate professional at all times. Each time we have worked with him he has provided us with the most complete and timely information. He has been creative when we were in a quandry over the numbers and he has walked us through the complete operation of vehicle - sometimes spending his free time with us.He has made himself available on an ongoing basis - whenever we have had questions.We have and will continue to recommend Kevin and Lexus of Manhattan .It goes without saying that we thoroughly enjoy driving a Lexus!!!sincerely,Burt & Carol Savitsky

Bo Mald

17 de mar. de 2012

JP Mack and Luis Rivera made me feel at home at their office. Trated me very well, kept me informed, as good gentlemen do. They did not push the deal on me, I did not feel pressured, wich I liked the best. I would defenetely recomend this place to others because of them.

walterbp1

12 de mar. de 2012

Great Dealership. Great Service. Great cars. I usually hate car shopping, but this dealership took that fear away. I recently purchased a used 2008 IS 350 in great condition. The sales consultant, Leonardo Linares, made it a great experience from the test drive to the purchase. He did his best to accommodate all my request and negotiations. There was no doubt that I got a good deal. Thanks a lot Leonardo.

k1ds0n

8 de mar. de 2012

Excellence customer services and very responsible. I got the car a year and a half ago. I have been back three times. I am very satisfy with the service they have provided each time. High recommanded on getting the car or leasing it.

tracyw19

8 de mar. de 2012

I leased my vehicle at another dealer, but left after unsatisfactory customer service. I came to Lexus of Manhattan initially for location, but stay for the fantastic staff. I am able to bring my car in for service almost any time that works for me. John, my rep, always takes time to answer questions. Hes always been honest and upfront, never pushing for unnecessary services.

moby47

1 de mar. de 2012

This is the second car I have leased from Manhattan Lexus and I have always found the quality of the service and professionalism of the entire dealership of the highest caliber. James Rahim is a worthy representative of Manhattan Lexus. He worked closely with me on the entire process of leasing my new car.He was knowledgable, accessible and helpful in responding to all of my questions. He was very generous and patient providing instruction in the features of my new car.Since it was the end of the month James and his manager Aladin were ready to make a deal and I felt I got a good price. I never felt pressured or pushed. James was helpful, providing straightforward explanations and a personal style that reassured me that he would also be available to make my ownership of the car a pleasant experience even after making the sale.James is an excellent salesman whose direct and friendly style made the entire buying process fun and relaxed. I would definitely recommend him.

kgreg

29 de feb. de 2012

Joel Longares is definitely the best salesperson ever! If it wasn't for him I wouldn't be driving a Lexus. First of all, he has all the patience in the world. If he was able to deal with me as a customer, he would be able to deal with the most picky person out there. He has a lot of knowledge about Lexus cars because he was able to answer all my questions without a problem. Also, Joel made me feel very comfortable and sure about my choice of becoming a Lexus customer. Finally, I just love my car so I know that going to Lexus of Manhattan was the best idea ever. I can't thank enough Joel Longares for all his help and professionalism!!! I would recommend Lexus of Manhattan to everyone who is looking to purchase a vehicle.

CTAYLOR175

29 de feb. de 2012

I take pride in living in manhattan were I grew up in Harlem . This is my third new car to own. Two cars were bought at manhattan dealers Which is to me a statement to see the manhattan tag . I came direct to Lexus of Manhattan to purchase my new car. At the dealership me and my wife were impressed immedietly with the polite atmosphere as we looked around . Before being left alone to long salesman Elhadji Toure.approached us and asked if he could help, from that moment I felt comfortable about making a purchase. I am not wealthy and in purchasing a Lexus, it was a real need to be comfortable. I had to be convinced this high end purchase could also prove productive to my lifestyle. After hearing all the qualities of the vehicle from Elhajdi is sure I would be happy with my purchase. Elhadji was friendly and informative. He introduced us to co workers and guided us through every step personally . The dealership could be more spacious but in manhattan I understand ,so i give Elhadji and the staff even more credit for their gracious and professional manner we, a couple very much from uptown , felt at home with Elhadji and The staff of Lexus of Manhattan. A very happy customer , Chandler and Maryann Taylor

sulzberger

27 de feb. de 2012

I have had years of good service from this dealership and my most recenet eperience was even better than usual. Kind; quick; deliberate and good service

keithanzel

27 de feb. de 2012

Very professional in how they handled everything in the lease of the new vehicle and turn-in of my prior leased vehicle from fulfilling every committment they made to mounting the EZ pass from my old vehcile onto my new vehicle. Never felt high pressured. They were the most professional dealership I have used in my 40+ years of buying/leasing new cars.

qfbzr0

25 de feb. de 2012

I owned a 1993 lexus ls 400,was in the process of purchasing a 2012 honda pilot. Decided to take another look at lexus before i close the deal. I walked into the showroom of lexus of manhattan and sales consultant Leonardo introduced himself and the rest is history. After a brief conversation leonardo suggested we take a walk and there i was inspecting a gx 470. The next four days that followed was the best of my car buying experience. He was excellent , came across very honest,knowledgeable and very attentive to our needs/concern.Delivered on what was promised. Will definitely recommend leonardo/ lexus of manhattan to friends and family. Thanks Lennox

Joesimoes

25 de feb. de 2012

I have just taken possession of a 2011 RX350 and feel I must comment on my deallings with the staff of Manhattan Lexus. Being from far away Canada I must confess I was somewhat apprehensive on the outcome of this experience. My first contact was MARLIES JOHNSON (MJ) who quickly put me at ease with caring attention and valuable information on the vehicle I had spotted on the internet.MJ was most thorough and always easily accessable to all my concerns and needs. My next contact was LEONARDO LINARES who continued with the high standart of service providing me with the confidence and trust to procceed with the purchase of the vehicle site unseen. Leonardo meticulously prepared all the documentation and planning required to import the RX350 into Canada. (This paid huge dividends at the border). When I finally picked up the RX350, Leonardo patiently spared no effort to insure I was fully informed on all the funtions of the RX350 and to ensure I had a safe trip home procceeded to enter my home address on the navigation system and connected my cell phone to the car,s blue tooth phone system. Lexus of Manhattan must be proud to have in their employ such proffessional and caring staff who miss no minute detail. My wife and I , now back in Canada sum up this experience as very positive. Sincerely; Joe Simoes

Buckeye44

24 de feb. de 2012

I have been buying car for the past 20 years and I have never experience such professionalism from a sales person like I did from Natily. She LISTEN to my needs and wants and gave me options not what she wanted to sell. I came in just to look, but 3 hours later I was a owner of my 6th Lexus. I just want to say Thanks again Natily if you ever get bored of selling Lexus you can work for me. Finally, the dealership was very clean and the other staff I met were very friendly alsoThanks AgainTony

4nicewheels

22 de feb. de 2012

This was my first Lexus and dealing with Lexus of Manhattan was a pleasure. My dealings with Gary Foster, the salesman, were straightforward, honest, and he always went the "extra mile" to make sure I understood everything about both the deal and my new Lexus. Very reasonable negotiations and final price. Hope the service department is a good as the sales department.

ocoa13

22 de feb. de 2012

THEY ARE VERY DISCRIPTIVE AND FRENDLY. THEY ALSO OFFER SEVERAL OPTIONS TO CHOOSE IN SALES AND SERVICES. I FOUND THAT ALL THOSE PEOPLE THERE ARE VERY PROFESSIONAL.

Giztom

18 de feb. de 2012

We needed to repair our nine year old Lexus GX 470 (which we loved) but decided to get a new car rather than invest more $ into a nine year old vehicle. Aldo was incredibly patient and knowledgeable regarding all of the Lexus vehicles. For a variety of reasons having nothing to do with the quality of the Lexus vehicles, size dictates resulted in us selecting a low mileage non Lexus used vehicle that the dealership had just received on a trade-in. Aldo was just as helpful, and knowledgeable, regarding that car. You could say my wife and I were the "customers from hell" in that we did three different test drives, at three different times, including two evenings in one week where Aldo stayed past his usual departure time to accomodate my work schedule. Despite the "OT" nature of our demands, and the fact that we were also dealing with other dealers for other manufactures, Aldo remained as pleasent, helpful and patient with us as when we first walked in the door. Low key, helpful and honest. Very Professional. When we came to close the sale, Roy spent as much time as we needed explaining how everything in the new vehicle worked, which wasn't easy since it has a very complicated technology/navigation system. He knew this car (even though it wasn't a Lexus) inside/out and was just as professional, patient and knowledgable as Aldo. His offer to go through everything with us again at a future point in time after we have some experience with the car to answer any questions that we might have was completely genuine and we would not hesitate to take him up on it if needed. Roy also relocated everything from our old car to our new car. The insurance and registration paperwork, all done by the dealership, was seamless. Dealership gets all FIVES based upon the service provided by Aldo and Roy.

Chrisshuey

16 de feb. de 2012

This is the second car that I purchased from this dealership. I live in the Allentown, PA area and drive over 100 miles to shop at Lexus of Manhatten. They were more than accomodating to my needs and have a great selection. JP Mack was great! I highly encourage anyone who is shopping for a Lexus to check out this dealership and call on JP.

rejoice1021

16 de feb. de 2012

JP Mack was extremely helpful. Not only was he caring and friendly, but he went out of his way to make sure that I got what I wanted. They did not have the color combination that I wanted for my 2011 IS 250, so JP got on a train the next day to Albany and picked up the car from a dealership that was four hours away and drove it back to New York City that night so I could pick up the vehicle the next day before my lease expired. I don't know any other dealership that would have done that for me. I would recommend that everyone purchases a vehicle from JP Mack.Thanks again JP!~Susie Park

Faruq

15 de feb. de 2012

My wife and I were thinking to lease a car and were referred to JP by a coworker. We went to the dealership to see our options. In a few hours, we were ready to lease a car. JP worked with our needs and budget and gave us the best possible prices which made the processes of selling our old car and leasing a new car very simple. He did all the work and communicated with us. We were very comfortble throughtout the whole process. We leased a lexus is250 the very next day. The service provided was excellent.It was a pleasure dealing with JP. He was very helpful and informative. We will definatly going back to him for our next car. We highly reccomend him and Lexus of Manhattan.

harveystone

7 de feb. de 2012

Elhadji is a pleasure to work with. The service he provided was excellent at every stage of the process, and has remained excellent after the sale was completed.

pgib

6 de feb. de 2012

Elhadji is top notch. This is my second lease with him and I would like to continue doing business with him for a long time. He is courteous, professional and detail-oriented.

sarrd2

3 de feb. de 2012

My Salesperson, Elhadji, was very friendly and easygoing. I was provided with an amazing deal for an amazing car. Customer Service: A+, every phone-call/email was replied to within minutes. Simply astonishing how he was able to keep me updated with my paperwork status while keeping his smile and a friendly nature. Quality of work:A+, communication and speed was perfect. With my hectic schedule, I was unable to oversee all the small details. Luckily, Elhadji did just that for me.Friendliness: A+, helpful and patient in explaining the basics, especially when it comes to a first time buyer; I had no idea what I was walking into, thankfully, I was carefully guided and reassured that buying a car need not be burdensome.Overall Experience:A+, will definitely go through Lexus of Manhattan for my next purchase. Great product, Great place, Great people.Price: A++, let's just say that I am still dumbfounded by how much I bought my car for.Overall, I would definitely recommend Lexus of Manhattan to my friends and colleagues.Thank you for your service, I appreciate it.

Mikeweiss

2 de feb. de 2012

The entire experience was very positive. I was happy to be picking up a new car for a new lease, and Jon shared my enthusiasm. There was a Congratulatory sign in front of my new car, which was nice. Jon have me a thorough review of everything I needed to know about hte car. This is my fifth lease with this dealership, and third lease working with Jon Popper.

hptoons

1 de feb. de 2012

Have purchased/leased 2 vehicles from Elhadji. Both times he has demostrated a complete knowledge of the product line and sales particulars. He made the process simple and quick while still being meticulous in all details. I can not forsee any reason why, when my current lease is over, I would not purchase/lease my next vehicle from him. Cedric A Allen

geislexus

31 de ene. de 2012

This is our second consecutive Lexus lease and the second time we've worked with El-Hadje from Lexus of Manhattan. El-Hadje is a consummate professional and the experience is always friendly and helpful. El-Hadje works to ensure his customer's complete satisfaction with the process.Our experience with the Service Department has been equally as gratifying. The service staff is friendly and accomodating. Lexus of Manhattan is an extremely complete organization from top to bottom. Thank you.

slkmiscemail

31 de ene. de 2012

This is the second time I am leasing a car with Lexus of Manhattan. Overall I am very pleased with this dealership. I initially worked with Robert Chakamian to discuss the basic parameters of my deal. I then went in to the dealership and worked with James Rahim to close on the deal. James was very professional and friendly and helped me every step of the way. He was patient and answered all my questions. He took the time to walk me through all the features that the vehicle had to offer and helped me with the initial set up of these features. I definitely recommend working with James and Robert.

Mab9051

27 de ene. de 2012

Thank you for your help. You were the reason for the sale. I appreciate your patience and understanding while helping me understand it all. Thanks again. See you next lease.Marisol

julia1w

17 de ene. de 2012

I had two bad experiences with this dealership - first time when I brought my car for a free recall repair service and the service rep tried to sell me $650 worth of additional mechanical work on my car, some of it unnecessary based on the view of the mechanic I usually use.The second experience was worse: I brought my car to be appraised with the idea of selling it for Lexus certified pre-owned program. I used Lexus on-line calculator to get an estimate of a trade-in value and Lexus rep reached out to me and made an appointment to bring my car in for evaluation, being very clear that I wasn't buying, but looking to sell. Neither manager nor receptionist in Lexus had any notion as to why I brought my car, once I explained, the manager left me standing in the middle of the floor for more than 40 minutes while he looked at my car, and did his calculations, I presume. Then, while I was still standing in the middle of the floor, he gave me an offer full $5K less than their on-line estimate (and Kelley blue book estimate for a trade-in) with very hurried and frankly, nonsense explanation as to who he arrived at it. I was very disappointed with customer service experience I had in Lexus of Manhattan, having bought two cars from Lexus (from a different dealership, though), I was expecting much better.

Lex250

17 de ene. de 2012

Flavio was very helpful and coureous. I would definetly seek him out for assistance whenever I next need service. The service team is always very responsive.

Joony215

15 de ene. de 2012

I had a great experience with Lexus Manhattan. It was a very pleasure working with Flavio Fandino. He was very helpful and friendly. Thank you and I look forward to doing business again soon.

lgh2323

11 de ene. de 2012

Make servicing a car very easy - in and out was a breeze with no hidden charges or attempt to sell un-needed/wanted services - very professional.

RSILVERSTONE

10 de ene. de 2012

Dealt with Joel Longares. He was excellent. Dealership is very professional, great at follow-through. Delivered what was promised, on time. I would definitely buy a car there again. Of course, my new Lexus ES-350 will last many years, so that will be awhile. And, the regular service/maintenance at Lexus of Manhattan is great, too. Very nice to deal with, overall.Thanks.

revlisoft

4 de ene. de 2012

I originally asked for Kevin Yu based on other dealerrating ratings when I scheduled the appointment but apparently he was busy and I got James which I was equally happy with since he also got great reviews. He was very nice (accept sometimes a bit hard to make out) and super friendly. He started out by asking about what I wanted first and foremost before getting into any details about the price (which makes sense since people who buy luxury cars want their needs met and care less about the price). I'm a bit frugal myself so I did care about it. After getting information about the kind of car (options) and colors he went to see what cars were available that met those needs. After finding the car it had some of the things I wanted plus others but I understand it's hard to get exactly the car you want since everything isn't made to order unless you want to wait 2-3 months for it to be built. Since the promotion for the December event was going to expire in 1/4/2012 I had to take delivery of it asap anyways since it was late December.Even after reading all the gotchas online I still feel for the negotiating based on the lease price instead of the final price. I came in with the expectation of getting the $449/month deal but the car with the options I wanted came out to an additional $4k so now the lease is $549/month ($4k divided by 36 months). What I haven't realized or forgot was that in reality it should of really been $4k / 36 months * residual percentage since I'm basically paying full price for the additional options instead of the residual. I realized this after the fact so that was a $1.5k mistake. I also didn't negotiate on the final price of the car which should of made my overall payments lower. I wanted to know final cost, residuals, money factor/APR, etc. but he insisted that only the system could work out the proper numbers so working using the lease numbers was easier for everyone. I kind of agreed even though everything I read was contrary to that.The MSRP of the $449/month deal was based on a $46k MSRP. My car came up to $49.5k MSRP but if I negotiated on the final price according to edmunds.com I should have been able to get $46k invoice easily which should have matched that $449 deal.Overall, their sales service and customer service was top notch and although I didn't get the best deal in the world I felt happy that I wasn't getting short-end on the service side which probably would have happened at the Brooklyn dealership based on the horror stories there. I had some missing air caps and a wheel lock and James was nice enough to send them overnight to me at no charge.Here's a good detailed breakdown explaining the different ratings I selected.Customer Service: Good. Willing to work very hard to make things right for you and at your convenience.Quality of Work: Good. I usually hate when dealers put on a sticker advertising their dealership even though we get nothing out of the free advertising. However, this dealership kicked it up a notch and used the same lettering as the Lexus' own and it said "Manhattan". Which was very classy, indeed. Nothing worse than a nice luxury car with a $.10 sticker that said "xxxx dealership". I actually opted to have them put that on there instead of the word Lexus. Would be nice if some smaller detailed weren't missing but the customer service picked up the slack.Friendliness: Great. James was impeccable in terms of friendliness. Although he did get some minor technical details in the car wrong but not a big issue. I'm a computer geek so I was okay with that.Overall Experience: Good. Even though I know I didn't get the best price they made me feel like a king. Coupled with the friendly sales rep and customer service I'm hoping this will pay off over the life of the lease especially when I turn it in.Price: I was hoping for the edmunds.com price based on what I picked but got MSRP along with the sales tactic of paying full price for options instead of residual price but I would put that on me for not doing all my homework. However, I was glad I didn't get taken again when the business manager offered me to pay $1600 up front for the maintenance instead of the full $2400 for maintenance requirements. I said I'll think about it. When I went home to research I found out that it did cost $2400 for maintenance. So $1600 would probably have been a good deal however reading more in the literature the 1st two are complimentary (1 year). That means I only needed to pay for Year 2 and Year 3 since this was a lease. The cost for Year 2&3 was around $700. The $2400 quoted by the business manager was for 5 years. If I didn't do my research I would have payed up front for 5 years maintenance on a 3 year lease when the 1st year is free. 2011 RX Maintenance cost chartYEAR 1 | YEAR 2 | YEAR 3 | YEAR 4 | YEAR 5 | 5 YR TOTAL $147 | $242 | $425 | $1,081 | $425 | $2,320 Anyways, it's overall ok and would recommend this dealership much more over all the others in the 5 boroughs. At the end of the day do your homework and bring your own paperwork to get the most for your money since most of their seem to be missing some of the numbers. I don't think you can do better than this place in the customer service/friendliness area.

deescee

31 de dic. de 2011

My experience was smooth and easy. I was given full attention by the sales staff. everyone was prompt and attentive. I had visited several dealerships for other makes of cars, and found this one to be the most cordial and informative.

ausfeldj

30 de dic. de 2011

I was with James all day. He knew every single car in the line down to the smallest detail. I am an engineer and I was impressed. It did not matter what question I asked, he had the answer. He never rushed us, even though it was one of the largest sale days of the deal. In the end we bought a hybrid lexus from him and would do so again in a heartbeat.

Lewis Kaplan

28 de dic. de 2011

Attentive, courteous, the work was thorough. Mr Fandino helped to expedite my getting the car while I waited. The car is riding and performing very well

terence d.

15 de dic. de 2011

i will have to say the service at lexus of manhattan is awesome, I never been in a Lexus dealer ship before and i gotta say i was very impressed. Gary Foster was very help full ,courteous and his full knowledge of lexus models also helped me and my family pick the right one for us within our budget. thanks again Mr Foster.Terence D.

yiut888

13 de dic. de 2011

This is my second car of Lexus, I love the IS and GS model.At the beginning I'm not decided to buy GS or IS model. but Mr. Kevin Yu explained the information and compared about this two cars .and calculated the different options of payment about GS and IS. Finally I choose IS and now i love the IS350 awd more than i expect before.and highly recommended Mr Kevin Yu. He has patient , nice smile, and professional. Thank you Kevin.

AzizaA

8 de dic. de 2011

When I first walked into Lexus I wasn't sure which year I wanted just the model. The first salesman I dealt with made me feel uncomfortable, chatting on his cell phone ect. I left with a sour taste in my mouth.Upon return I met James, I explained my situation and was very helpful from as soon as I walked in. This was the first car I was buying on my own and he walked me through the process and made not only myself but my family feel comfortable. James assisted me with all my problems, gave me multiple alternatives and paid attention to my concerns. He was very friendly, extremely patient and took the time to make me feel like I was his number one priority. I love my new car and appreciate him staying late to make sure I was satisfied with my purchase. I know we will have a continuous relationship because my older sister recommended me to the Lexus of Manhattan dealership and I will recommend it to my family and friends as well.

eslamm

1 de dic. de 2011

We had an unexpected service visit for our new (pre-owned) Lexus. We received outstanding and immediate attention to our problem. The problem was resolved in a professional and accommodating manner. We could not have had better service.

maggieeber

29 de nov. de 2011

Everyone at the dealership is professional, friendly and helpful. Jon Popper is a pleasure to due business with. We have purchased 4 cars over the years and just got our fifth one. We have always been satisfied with sales, service, and body work from this dealer. Highly recommend!

Jeffrey Bradley

28 de nov. de 2011

First let me say that this will be my fourth Lexus car from this dealership with good reason. Lexus of Manhattan is known for their customer service and knowledgable sales staff. This is my first time dealing with James Rahim and I couldn't have been happier. From the first time we spoke on the phone James was honest in his approach and delivered a deal that worked for me and my budget. He was very friendly and professional and explained all the options that was needed to make the experience a pleasurable one (a little help from his magical team was required:) Great service, great reputation and great cars is why I choose Lexus of Manhattan and will continue for years to come... thanks again James:)

bkaplan

28 de nov. de 2011

Joel was a pleasure to deal with, as he was patient and not pushy as so many car salesman are. Assumming the car lasts as long as we think it will, we were extremely pleased with our buying experience at Manhattan Lexus and with Joel Longares!

trudykz

22 de nov. de 2011

Personnel was excellent and service was excellent. Dealer was responsive to customer's needs and answered all questions in a timely manner. I would recommend this dealer.

Adobrat

20 de nov. de 2011

This is my second Lexus from Dennis. He spent almost the entire day trying to customize the best lease options and vehicle for me. Excellent salesman!

josephrivas164

17 de nov. de 2011

had to take the time to praise the professionalism, and customer service I experienced at Lexus of Manhattan." Outstanding Service and Professionalism I found it necessary to locate the Managing Director as I had to take the time to praise the professionalism, and customer service I experienced recently from both Randy Pushkin & Gary Foster. As General Manager of a new electronic company located in New York, I preach customer service, where in this day and age it has become a point of differentiation. Randy and Gary, whom I do not know, were outstanding with regard to customer support as I sought the new 2012, Lexus RX350. From the onset Gary was extremely knowledgeable being well versed on the capabilities, functionality & alike. When working with Randy, you would be hard pressed to find anyone in the US with their level of expertise, yet they also projected a friendly & professional demeanor. I am uniquely qualified to make such comments as I also depend on good customer service for the success of my company. Through the years, yet to date, I have never been totally pleased with any of the US dealership levels of service. This Lexus Dealer certainly raised the bar from what I have come to expect as the orm A genuinely pleasant experience overall. Outstanding team! P.S. I recommended Lexus of Manhattan to one of my customer who has never owned a Lexus vehicle before, but soon after he drove my new car, he will only consider buying Lexus! What amassing cars! Thanks, Joseph Rivas Cc: FEMJLR6 Consumer Report Review

rmr

16 de nov. de 2011

This is the 3rd car I bought from Elhadji and each time our experience couldn't be better. He understand our needs is well prepared, always deliver what he promises and makes purchasing a very pleasant experience.

cdonohue

16 de nov. de 2011

Joel was excellent to deal with. I am from Canada and the whole experience was great. I will purchase from Joel again and will recommend Lexus of Manhattan to all I know.

josephrivas164

15 de nov. de 2011

I had to take the time to praise the professionalism, and customer service I experienced at Lexus of Manhattan." Outstanding Service and ProfessionalismI found it necessary to locate the Managing Director as I had to take the time to praise the professionalism, and customer service I experienced recently from both Randy Pushkin & Gary Foster. As General Manager of a new electronic company located in New York, I preach customer service, where in this day and age it has become a point of differentiation. Randy and Gary, whom I do not know, were outstanding with regard to customer support as I sought the new 2012, Lexus RX350.From the onset Gary was extremely knowledgeable being well versed on the capabilities, functionality & alike. When working with Randy, you would be hard pressed to find anyone in the US with their level of expertise, yet they also projected a friendly & professional demeanor. I am uniquely qualified to make such comments as I also depend on good customer service for the success of my company. Through the years, yet to date, I have never been totally pleased with any of the US dealerships levels of service. This Lexus Dealer certainly raised the bar from what I have come to expect as the norm. A genuinely pleasant experience overall. Outstanding team! P.S. I recommended Lexus of Manhattan to one of my customer who has never owned a Lexus vehicle before, but soon after he drove my new car, he will only consider buying Lexus! What amassing cars!Thanks, Joseph RivasCc: FEMJLR6 Consumer Report Review

MaryeNYC

14 de nov. de 2011

We were in the market for a car (new or used, lease or purchase), and decided to focus on Lexus and Acura. When we came into this showroom, we were met by Aldo Pinotti, a young salesman who was even-handed and gracious in allowing us to determine that a used Lexus best served our needs. We did not feel any of the pressure or unease we all fear when going through the car-buying process. While Aldo is somewhat new to car sales, he is a professional in the best sense of that word: smart, enthusiastic and knowledgeable. If there was ever a point at which he could not answer a question, he was honest and sought out the help of other Lexus of Manhattan team members. It meant a lot to us that they all work together so well. When it came time to put together the financing package, Anise Padang, the financing service manager, could not have been more straightforward in his explanations of the deal. All in all, it was a (shockingly!) pleasant experience. We will be happy to return to Lexus of Manhattan (and Aldo) again when we are ready for our next car.

Henryjoseph

12 de nov. de 2011

Everything was done with excellence from the selection of the vehicle to the price and also the option to lease the vehicle which I thought would be to costly.

cpstephens

11 de nov. de 2011

especially wish to commend kevin yu, our salesperson. he was exceedingly helpful and followed up nicely. this is our fourth lexus and we will never go anywhere else.

halex

11 de nov. de 2011

THIS WAS MY FIRST EXPERIENCE WITH LEXUS OF MANHATTAN, AND I WAS VERY IMPRESSED.JAMES IS A FIRST CLASS SALESMAN, AND LEXUS OF MANHATTAN IS A FIRST CLASS DEALERSHIP.THE ENTIRE PROCESS OF SELECTING AND LEASING A NEW 2012 ES 350 WAS VERY EFFICIENT AND ENJOYABLE.JAMES RAHIM WAS UPFRONT AND TO THE POINT. I DID NOT HAVE TO PLAY CAT AND MOUSE WITH HIM TO GET TO THE ANSWERS I WAS LOOKING FOR.AND, THERE WAS NO GOOD GUY/BAD GUY ROUTINE OF BOUNCING ME AROUND BETWEEN JAMES RAHIM AND A "MANAGER" NO JAMES AND FINANCE DEPARTMENT , ETC. FURTHER , I WAS SIMULTANEOUSLY RETURNING MY LEASED 2008 ES350, WHICH I HAD NOT LEASED FROM LEXUS OF MANHATTAN, AND THE LEASE RETURN DEPARTMENT WAS EQUALLY UPFRONT AND EFFICIENT WHAT A GREAT EXPERIENCE AND LOVELY PEOPLE SPECIALY JAMES RAHIM.I RECOMMEND THAT PLACE TO ANYONE LOOKING TO HAVE FUN AND PLEASURE GETTING A NEW CAR.

lisac1385

11 de nov. de 2011

I am very happy I went to this dealership everyone was very nice and worked with me until I got what I wanted for the price that I could afford. James was wonderful he was extremely patient and made sure I was satisfied. Mr. Rivera was fantastic he step in and got me the car with the rate I was looking for. Thank you Lexus you guys are great!

malika123

10 de nov. de 2011

THIS WAS MY FIRST TIME EXPERIENCE TO BUY A CAR AND JAMES RAHIM WAS THE FIRST CLASS SALES PERSON WHO MADE ME FEEL COMFORTABLE.HE WAS VERY PROFFESIONAL, HELPFUL AND PATIENT.HE PUT ALL HIS EFFORT TO GIVE ME THE BEST DEAL AND MADE THE PROCESS VERY SMOOTH AND EASY.I WLL DEFINITELY WILL RECOMMEND TO EVERYONE WHO IS WILLING TO BUY A BEST CAR WITH THE BEST DEAL FROM LEXUS OF MANHATTAN AND FROM JAMES RAHIM...

39west

8 de nov. de 2011

James was knowledgeable about the several models we were looking at. He was pleasant, well-mannered and willing to give us as much time as we needed. He was responsive, answering all of our questions. James was on time for our appointments with him.He encouraged us to test drive the car to see how it differed from our previous car.

Es32083

7 de nov. de 2011

Joel was a pleasure to work with and I would refer him and the dealership to any of my friends. I love my new Lexus!!!!Thank you Joel for your friendliness and effort to get me the best deal.

marshal224

7 de nov. de 2011

I was pleased with my experience here. The salesman was honest and straight to the point. There were no high pressure sales tactics used and the process was seamless.

rxlover

6 de nov. de 2011

the people at this dealership were very friendly and try to help me in any way they can! They understand we are all just people and did not try to push me into a car that i could not afford. thank you lexus Of Manhattan and Thank You James , i love my car sooo much!!!!!!!!!!!!

Jinglexus

5 de nov. de 2011

I got my used car from James rahim and Lexus of manhattanAs a chinese man I don't deal with any stranger I like to. Deal with my one people but when I came to Lexus of manhattanJames rahim did work hard for me to get the beat deal I ever had:)Best service and I will recommend him to all my family and my Chinese communityGreat job MR/ James rahim and thank you

lolivierr02

5 de nov. de 2011

Excellent. Excellent service from Mr Popper. From the inicial visit till the day that I pick up my car he offer me an excellent service. I will definitely recomend him and the dealer.thanks Jon

woogousa

2 de nov. de 2011

it was a great experience. He was very helpful, detailed and patient. Provided all the necessary information to make our choice easier. Will definitely will recommend to everyone.

ranohon82

31 de oct. de 2011

THIS WAS MY FIRST EXPERIENCE WITH LEXUS OF MANHATTAN, AND I WAS VERY IMPRESSED.JAMES IS A FIRST CLASS SALESMAN, AND CREVIER IS A FIRST CLASS DEALERSHIP.THE ENTIRE PROCESS OF SELECTING AND LEASING A NEW 2012 ES 350 WAS VERY EFFICIENT AND ENJOYABLE.JAMES RAHIM WAS UPFRONT AND TO THE POINT. I DID NOT HAVE TO PLAY CAT AND MOUSE WITH HIM TO GET TO THE ANSWERS I WAS LOOKING FOR.AND, THERE WAS NO GOOD GUY/BAD GUY ROUTINE OF BOUNCING ME AROUND BETWEEN JAMES RAHIM AND A "MANAGER" NO JAMES AND FINANCE DEPARTMENT , ETC. FURTHER , I WAS SIMULTANEOUSLY RETURNING MY LEASED 2008 ES350, WHICH I HAD NOT LEASED FROM LEXUS OF MANHATTAN, AND THE LEASE RETURN DEPARTMENT WAS EQUALLY UPFRONT AND EFFICIENT WHAT A GREAT EXPERIENCE AND LOVELY PEOPLE SPECIALY JAMES RAHIM.I RECOMMEND THAT PLACE TO ANYONE LOOKING TO HAVE FUN AND PLEASURE GETTING A NEW CAR.

Kevincamino

29 de oct. de 2011

I wouldn't recommend to go to any other dealer other than Lexus of Mamhattan and working with James. He is as professional as it gets and made this car buying experience a one of a kind. We weren't judged by our age and ethnicity which was important to us. James worked the deal to our liking and we went home completely satisfied. We tried taking the car home the same day but he told us to give him a day to prep the new car and he delivered the car spectacular with a beautiful red ribbon. He made it look as beautiful as it does in the commercials. We traded in our toyota corolla a year earlier for a brand new lexus rx 2012. James really is the guy to go to and he will be seeing us again for our other lexus

wweigel1

28 de oct. de 2011

i had a plesant exp with 4 employees of manahattan lexus.first was phone rep,nina,very friendly and polite and knowlegable.explained about internet sales and made appointment for me. when i arrived i was introduced to jon popper.a salesman for many years.he was very polite ,patient and explained everything to me.after looking at a number of es 350`s we decided on the pebble beach edition.we then met the manager louis rivera.we went over the pricing which was high but we met in the middle and drove home with our 08 es 350.the last person was the finance rep,anise, he also was very helpful and polite. my wife and i are very pleased with our experience at manahattan lexus

aggiek

27 de oct. de 2011

Aladdin is a very responsive and accommodating salesman. He was very helpful in terms of detailing costs and giving me options. He explained the features of the car and insured that I undertood and could use the features before I pulled out of the parking lot. The dealership is excellent! I purchased my 2nd Lexus from Lexus of Manhattan because the manager, Greg Rojek made sureI received VIP treatment. Thanks Greg and Lexus of Manhattan!

Greatmomma

26 de oct. de 2011

From start to finish, buying my car from Jon Popper was a great experience. Jon walked me through everything, showing me all the featuresIn the car. He was very patient with me answering all my car questions. If I had any additional questions I could always count on him to take my call or if busy he would call me back in a timely manner.I have since sent several people to Jon to buy a car and they all have had the same experience.

mlsoares

26 de oct. de 2011

Excellent transaction, I have been with this dealership since 2009, and wouldn't think of going elsewhere even though I live 90 miles away. I'm now driving my fifth RX.

maureen55

26 de oct. de 2011

I feel Leonardo Linares is very professional and courtesy, it was a pleasure doing business with him. I have and will continue to recommend him to friends and family.Leonardo worked very hard in getting my car the way I wanted it and he made it happened. He took a great deal of time and explained how every feature worked (not that you can remember it all)inside and outside the car. Leonardo reminded me several times do not hesitate to call him if I have a question or need help in anyway with the car.When I brought one of friends with me to pick up the car, he treated her with respect and answered any questions she had regarding my new car. Thank you for giving me the opportunity to express how I felt stepping into the dealership and finding a car that I have been wanting for a long period of time. But most of all having to deal with a person who knows his job and brings it across so well.Sincerely,Maureen Geller - Proud owner of a Lexus...

seany

24 de oct. de 2011

I was very pleased with the service that I received from salesman Jon Popper. He was knowledgeable and put me at ease. When I picked up my car he took the time to show me everything on the car and answer all of my questions.

ryan123

24 de oct. de 2011

Kevin Yu was extremely professional and detailed oriented. He examined the service records and explain various details to me. I am from Canada and Kevin has provided all the necessary paperwork for me to export the car. I am very happy with my purchase and would highly recommend Kevin.

mhwonglau

24 de oct. de 2011

I just lease my fourth car from them and Kevin Yu is very freindly and helpful. I enjoy the service. It is a great dealership, i will continue using them.

czhang

23 de oct. de 2011

It was an overall pleasant price negotiating and buying experience with this dealership. Both of the Gina and Kevin are very friendly and professional. I got the deal which meets my expectation.

qhe

23 de oct. de 2011

Very knowlegable, responsive and friendly salesperson willing to help out and provide good serice. Overall it was a very pleasant and smooth process and we are very happy with the vehicle

zyoles

23 de oct. de 2011

I have owned cars for many years. Lexus products for the past 10+ years. In all my dealing with Lexus of Manhattan I have been most satisfied. I came in contact with Kevin Yu when I traded in my 2000 RX300 to the 2011 RX350. Kevin is the best!!! I felt as though I was dealing with my own family. Not only was Kevin extremely helpful in the trade-in process but any subsequent question or problem that I had, I called Kevin (day or night) even on his cell phone!!! and he always saw me through the problem. Kevin & the dealership are the reason why I would trade in my 2011 car to a newer one (when the time comes),and would most certainly recommend Kevin, the dealership and of course the car to my friends. Kevin, please keep up the good work.

ilenefine

22 de oct. de 2011

Kevin is most helpful, responsive and accommodating. He is attuned to customer needs and always follows up on questions and issues. Treats customers as if they are special which is a rare commodity in this commercialized world. Lexus is well represented by Kevin, he exemplifies the Lexus experience.

Howcome33

18 de oct. de 2011

James Rahim is the reason why I've purchased two Lexus vehicles through Lexus Of Manhattan . James is very courteous and professional. He treated my wife and I with respect and more imortantly guided us in the right direction. James's interpersonal communication skills are unsurpassed and top-notch. James delivered on his promises which allowed me to trust him.James is definitely an asset to any business and Lexus Of Manhattan is really lucky to have an employee like hime. He's a "Franchise Player" meaning, you want to keep him on your team and not lose him to the competition. I don't know what kind of incentives Lexus Of Manhattan has for its employees, but James is the oneHe should be recognized for his contributions.

elaskandrane7000

13 de oct. de 2011

I just purchased my fourth Lexus from Lexus of Manhattan! This should speak for itself on how highly I rate this dealership. The facility is spacious, clean and inviting. All of the staff is helpful and friendly - from the service people to customer service to management. I must however, highlight James Rahim . As a sales, marketing and public relations person all my life,I can honestly say that james rahim is one of the finest sales individuals I have ever encountered. He listens. He wants the customer to be happy. His personal attention to the customer along with his exceptional knowledge of these cars is unparalleled. He takes the time to teach you everything you need to know about the workings of your car.You drive your car off the lot feeling totally confident and happy with your purchase. He follows up after the sale and he is always available with any questions you have beyond. In 2011 , I purchased my first Lexus. james rahim was new to the dealership. I was his 3rd or 5th customer. James Rahim has the top enthusiasm, the top superior knowledge, the top patience, the top attention to detail, and the great personal charm. It's personal. He cares. I very highly recommend james rahim to anyone interested in purchasing a Lexus. You will be happy you went out of your way to find him.

dtziras

2 de jun. de 2011

My previous experiences in new car sales were all in California, where official dealerships are luxurious and spacious and inventory is endless. That said, I was happily surprised by the service and expertise of Lexus of Manhattan. Efficient and polite service, knowledgeable personnel. An overall very good experience.

JillWhite718

16 de may. de 2011

I visited this dealership on April 28, 2011 looking to purchase a specific preowned vehicle I met with sales associate they helped me and life is great

kshallow

14 de mar. de 2011

Our overall experience was good. Aladdin and Louis were really exceptional and great. They really made the long process bearable by being very attentative, patient and professional with us. Everytime we called, they were always willing to help and answer all our questions. If they were not able to give us an answer immediately, they always assured us they will get the answer and call us bank, and sure enough, they always did call back as promised. We really appreciate them and look fotward to our next purchase as long as they are there. Lastly, we love our new baby - LEXY. That's what we call her (our Lexus).

mmawn

18 de feb. de 2011

Gary was very helpful. The whole transaction was quick and effecient. I bought the new car on Wednesday and drove off a titled and insured car on Thursday. He was very easy to deal with and didn't nickle and dime me. Once we agreed on the price that was the price. He didn't add a million other little hidden charges.

talenyc

8 de feb. de 2011

02/08/11 I am interested in the purchase of the 2010 RX 454h. I had sent an inquiry to this dealership and have spoken to Tiffany Rollins, who was probably the most professional person to talk to.It turned out that they did not have any new 2010 RX 450h in stock but that there was a used one. She refereed us to a sales associate on Monday called Brent Broderson.He told us over the phone that the car was a loner car and that it was never sold before. This turned out not to be truth! Up on review of the CarFax the car has been previously owned. As you can imagine it doesn't feel good to be lied to, but we were already there so we still wanted to see the car and test drive it.He proceeded to tell us that the car is in the "Holding Area" and took me and my pregnant wife on a back door tour of your dealership showing us two flights of stairs of a parking garage. The car was dirty and had scratches and a busted front left bumper.Not the best experience so far especially when we are spending 40 45 K on a car.We test drove the vehicle and came back to the dealership to be told that, someone else has already purchased the vehicle! And that he would love to put our name on waiting list in case the deal falls through. But to do that he would immediately require a deposit! This vehicle is still showing as available online and the list price is 2000 lower than the price we were quoted.This kind of laying and manipulations remind me of good old days of selling "Lemons" that I had thought are long gone. We found His behavior unprofessional and disrespectful.The next day I called the national Lexus sales asking to do inventory search for a new 2010 RX 450. They told me that a nationwide system doesn't exists and that your dealership can pull regional dealer inventory.I was referred to Roger D and Greg R both managers. I called about 5 times attempting to reach them without any success. I left messages to be called back, and still I have not received any call back. I also left a VM to Louis Rivera and have not received a call back.02/09/11 Update:After contacting the dealership manager (Ignazio) I got a call back within an hour. He profusely apologized for the experience and offered to do anything to make it better. He offered to find a vehicle for me at dealer cost. Unfortunately only the 2010 vehicles without the Nav were available in the area, and the 2011 did not have the same incentives.I was able to find a vehicle I was looking for at EveryCarListed.com and purchased it the same week.03/03/11 Update.Ignazio called again to see how I liked the car and to ask for him when I go in for the first service. Nice touch.

morrison19

5 de ene. de 2011

The Personnel at the Lexus of Manhattan were very friendly, courteous, polite, and a pleasure to work with. I worked specifically with Brent and his sales manager Louis on my purchase of a 2008 GS. It was my first Lexus purchase and I traveled from Philadelphia for this purchase. Brent and his team were aware of my travel and ensure all necessary information, documents and other time consuming activities were done ahead of time to help ensure my visit was concise and effective. I appreciate their efforts and felt very comfortable making such an investment in my next vehicle with their dealership. The dealership itself was very impressive. Very clean, sociable personnel. Brent and team were able to provide me a great deal on the car and so far i am very impress and content with my decision. I would recommend Lexus and this dealership to everyone based on my experience.

Joanneot1

30 de dic. de 2010

The service was professional, they were ready for me and expedited my visit. I drove out in a matter of an hour. There was no pressure to purchase anything extra. Very good experience. When my lease it up in 3 years, I will definitely return to them.

pault00

28 de dic. de 2010

The overall experience was excellent! Particularly, Jordan Lozanov was very friendly, very professional, and demonstrated superb knowledge of the product offerings. Because of Mr. Lozanov and the overall positive experience, I will always strongly recommend Lexus of Manhattan!

cyberacer

23 de dic. de 2010

From the first minute that I walked into the showroom to tonight's home delivery of the first vehicle (another one is coming in a few days)Gary together with his manager Randy have made the experience so pleasand that BMW will not have my business for years to come (if ever). Bravo and thank you to both of them.Kostas KaragiannisManhasset NY

Brettps

22 de dic. de 2010

I had a very positive experience purchasing a used Lexus here and got a great deal on my trade in. Very low pressure sales and the overall transaction was very easy. I was hesitant about buying a car in Manhattan but would recommend this place to anyone. Very top notch. It is the fifth car I have purchased and the easiest/most pleasant transaction out of all of them.

frankd67

13 de dic. de 2010

John and Roger were so helpful, they explained everything in full detail. When i say full detail there were No hidden expenses or fine print, everything was truthfull. I purchased the RX350 2011 and they should me everything in the truck with full detail. I just want to say thank you guys and you will Always be seeing me in the future.

maheshkedia

13 de dic. de 2010

I want to take a minute to thank Mr. Jordan Lozanov for his exemplary customer service towards our need to buy a 2011 Lexus.During my interactions, with him, he was extremely helpful, explained all the policy and car details along with the financial in a clear and concise manner. Even though we stay in Edgewater - NJ, he managed to convince us to buy the Lexus from Manhattan. I must also mention here, that we did get price match from local dealers and even lower price offers. Mr Jordan's honesty and helpful behavior helped us in making our final purchase decision. We do hope to continue building a great relationship with your team and referring family and friends for future business. Please extend our sincere thanks to Mr. Jordan and your team for the great service rendered to us. Thanks

Dgabriel2283

5 de dic. de 2010

Breant and Louis went above and beyond to ensure I was completely satisfied. I would recommend Lexus of Manhattan to anyone, they offer first class service. I will also come back to Lexus of Manhattan for any future vehicles. I rate Brent & Louis 10

ataeb

2 de dic. de 2010

The minute we walked in Mr. Gary Foster greeted us and within minutes we were test driving the new 2011 Lexus GX. Gary took the time and care to make sure we had all the paperwork to complete the deal. He was courteous enough to Drive to our store to get the signature from my father and even went out of his way to drive the car to our home last night. He explained everything in detail and was very patient. We will definitely come back to Lexus of Manhattan in the future because of the quality of service Gary presented to us. We highly Recommended*****+ asking for Gary to anyone looking to purchase a Lexus from your located! Thank you!

Docnyc

22 de nov. de 2010

Great deal on 2011 rx. Pleasure dealing with them. Easy and quick. I would recommend them to anyone that is looking for a straight to the point deal. I am in my late sixties an feel that I sales person was very patient as I was very unsure of moving into suv.

lexrex

22 de nov. de 2010

I was contacted by Jordan Lozanov who offered to help me trade in my 2006 400h for a 2011 hybrid. The car he provided is spectacular. Jordan is highly informed about the product, intelligent and personable. This transaction is among the most satisfying and least stressful I've ever had in any field. Everything was done as promised, Jordan and the staff is helpful and friendly and I have a great new car! I compliment management and staff for running a top notch operation.Marshall Brickman

binatkacz

19 de nov. de 2010

The team at Lexus of Manhattan is the best I have ever seen.Sales staff is very pleasant.Kevin and Greg are skilled and experienced professionals.They made the decision easy for me.I love my IS250 and I truly can say I like my dealer.Kevin and Greg stand out as a example of how a client should be properly treated. Great customer service at Lexus of Manhattan. If you are looking for a new Lexus go see Kevin.Thank You again.Sabina

asicfan

16 de jun. de 2010

Purchased used RX350. Overall dealings with this sales person were unpleasant. Did not do work on the car that was promised. At the pick up car still had chips and scratches that were supposed to be painted. Sales gave lame excuses. But the worst part, they stole cargo cover and power outlet cover. Both was their when I purchased the car, but were missing at the delivery. Again, denial of the facts and lame explanations that car came like that.

Lexusfan

8 de may. de 2010

I purchased my vehicle 5 months ago from this dealer. They were receomended from a friend of mine. I am not from Manhattan but work in the city. I have been to multiple dealers and could only say that it is a shame that other Lexus stores could not be like this one. Steve from the sales department was able to help me get a FAR more superior deal on my new car vs. my local NJ dealer. Last week, I dropped my vehicle off for service before going to the office and was pleasantly suprised at the level of attention a car dealership was able to give me. I will be sure to send my family and friends to this dealership in the future. They are truly a pleasure to work with.

redcollar

20 de abr. de 2010

The good reviews here cannot really serious. Here are the problems with this dealership.1. ArroganceThere are many others who point out this, so I don't have to stress that. Also look at the reviews in other sights, e.g., Google.2. DishonestyThey simply lie on their sale contract. They deceive with VIN numbers (seriously!). They never do what they said would do once the car is sold, which is expected though.3. PriceWell it's expensive. Maybe it is because it's in manhattan. I got service from here for warranty, but still it tends to be expensive than other dealers in the city.My advice is just go somewhere else no matter what.

adrews

13 de abr. de 2010

First of all I got a great deal on a pre-owned trade-in here. I had been researching and shopping around for 3 months, this was the first place that did not give me a BS runaround on price (note - it was a non-Lexus model). I negotiated the price I wanted and put a deposit down the same day I went in to test drive the car, and three days later I completed the transaction and drove it home. The overall sales experience was a tremendous contrast to the crap I had to deal with at other (non-Lexus) dealerships. But then I discovered that the windshield had some kind of permanent smudge on it, right in line with the driver's view, and it would not come out with any conventional glass cleaners. I took the car back to Lexus about 30 days after I'd bought it and left it with them. When they also could not remove the smudge, they replaced the entire windshield. This is customer service, something most other dealerships and service centers in this area have given up on.

Lexrider

26 de ene. de 2010

I do not want to use the employee name since this is a negative review on management and employees and their policies. I'll just use the their initials (M.J. & Manager) Although I only dealt with one typical used car sales person, but I think the problem is the management and their policy since the sales person may only be following company's sales tactic.What I did not like:1. Very rude considering they are in the sales...2. Sales tactic - for example, after making an offer on the car, offer went to the managers desk. Do not know what goes behind those walls, but they kinda disappeared. I think they are just trying to wear you down... same kinda of tatics unreputable used car dealer used to do decade ago. May be they are bring it back...3. Does not respect customer nor customer's time. I think their policy is to annoy you if the offer is not what they want. Simple yes or no will do.I'm posting this so that other can avoid the hassle of dealing with unprofessional sales people and there are other dealerships. Did not expect this from a Lexus dealership. P.S. If you had bad experience with this dealer, please post. I don't think I'm the only one with bad experience.

techguruinc

13 de dic. de 2009

We just recently purchased an RX-350. The entire experience was excellent from start to finish. All the details were communicated to me every step of the way. This is the 2nd vehicle I have purchased from Lexus of Manhattan and I would highly recommend Roger and his team to anyone looking for a Lexus.

proth

23 de nov. de 2009

Kevin was terrific and I would recommend him to all my friends thinking about buying a Lexus. In particular, he was helpful in working with us to figure out how our baby seats would fit into the car. He was responsive to our needs and follow up promptly.

lea1106

2 de nov. de 2009

My experience at Lexus of Manhattan was excellent. From the beginning, when I was shopping to the moment I decided to lease the Lexus RX 350 the salespeople were friendly and extremely helpful. They answered all of my questions with detail and returned my phone calls in a very timely manner. The day I picked up my new Lexus was a wonderful experience, from dealing with the finance person Richie Rivera and filling out my paperwork to lease my new car to the delivery date when Josh walked me through every option of my truck I was truly pleased. Everyone at Lexus of Manhattan are knowledgeable of the product they sell and stand behind it. I would definitely recommend this dealership to family and friends and I would definitely get another Lexus from Lexus of Manhattan.Sincerely,Joseph Ciaccia

AnthonyL88

4 de oct. de 2008

I went to pick up my Lexus GX470 today, and the experience was excellent. Lexus of Manhattan employees took great care of me, and made sure I understood everything about my car, and they would sit there until you do. If there anything I needed Lexus of Manhattan did their best to accommodate me. Regarding the service dept., here is what the General manager wrote to me, which he even admitted about the service dept., in the past was not up to par with the Lexus name brand. Mr. Iacono wrote, I am well aware about the postings on dealerrater.com. Please know that I take great pride in our store and take how our customers feel about us extremely serious. The posting that you see about service relates to a time during which there was an entirely different team here, including myself. The level of service during that time was indeed not up to our current standard. Upon taking over, I was able to assemble a new team that is truly geared to providing the highest level of service for our customers. True customer satisfaction is our number one priority. I am confident that once you are ready to deal with our service department, our actions will absolutely speak louder than my words. In short, have confidence in our service because we strive to be the best, and to this point, my team has not let me down. I am glad to see that Clement was able to provide you with a truly outstanding experience and look forward to providing you with the same level of experience with our service department. We appreciate your business and wish you best of luck with your new vehicle!

SadLexusOwner

12 de mar. de 2007

I agree with the other posters completely. This is the worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. Service consultants have no idea what they are doing-- I actually had to look up information on the net and provide it to them to prove that Lexus has manufacture fixes for certain issues. They should be embarassed.

dlgqbro

9 de dic. de 2004

Took my vehicle in for the second time because they did not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer service. The service manager I dealt with was really bad. I was at the point where I was going to sell my Lexus to avoid this bad service. I wouldn't wish this dealer to my worst enemy.<br><br>AVOID AVOID AVOID

knicksfan

10 de oct. de 2003

Nothing positive to say about this dealer. I live in NY and I found them rude beyond belief. Trying to get an appointment for "emergency service" - I was told I would have to wait a week...needless to say I went to another Lexus dealer who told me to "come in right away". I would bring my car in for two things and they would always forget to do one of them. Avoid if possible