Dffryman

5 de oct. de 2016

Friendly, knowledgeable, no high pressure sales. Our salesman Nick Gerlak was great. Highly recommend him. Love my new car, Acura RDX. It is the perfect car for me.

Gigi

2 de oct. de 2016

The customer service I received from management, by Mr. Tony Stewart was excellent! The salesman he paired me with (Mr. Ali) was very knowledgeable, and I would definitely recommend them to others!

Mia

1 de oct. de 2016

Deal sucks, asked for a quote couple times and never replied.

ken from illinois

28 de sep. de 2016

Went shopping for my 3rd Lexus in 18 years. Found the salesperson easy going with no pressure as we discussed what I was after and what he had. Got a good deal on my 2008 trade in and good rebate for a 2016 model. The technical tutorial to train me on the new beast was phenomenal, far better than my spouse and I have had in the past ... a little humor, some specific examples, and chance for hands on.

D&SMarv

23 de sep. de 2016

From the first phone call to actually driving away with our car, this was a wonderful experience.Our initial contact was with Chris Colsant via the phone inquiring about a particular RX350 that we had seen on line. He checked to make sure that the car was still available, set the keys aside for us, and met us at the door when we arrived. He then introduced us to Jon who served as our sales consultant.Jon Krier is an excellent sales consultant. He is professional, knowledgeable, courteous, and PATIENT!! There was no pressure to buy, and we felt that his first concern was our satisfaction. He was very well-versed and answered all our questions. There is no doubt that we would recommend him to family and friends, and that we will be return customers. This is the perfect match--great product, great dealership, and excellent sales consultant. It was worth the trip from northwest Indiana to find our vehicle. We are delighted with our RX350! Thanks, Jon!With the purchase completed, the next mountain to climb was trying to learn and be able to use all of the electronics associated with this vehicle. Violet Vrsek is amazing! She is knowledgeable about all of the "bells and whistles" and electronic gadgetry of our car and was able to explain, demonstrate, and teach me how to use the important features that are available. Thanks, Violet!Chris, Jon, and Violet are a winning combination. D & S Marv,

Lexus360guy

17 de sep. de 2016

I have purchased over "80" Toyota products since 2001. 47 Lexus and Toyota's. I have been impressed with everyone from Bill K. The Gm down to the service Delivery of Violet V. George D. And Bill C. In finance at Lexus Naperville! Pete M. At Toyota along with AJ and Todd C. In sales. I buy cars because these people continue to take care of me and my company Cherry Logistics.. Your products and services are second to none..

KSD

11 de sep. de 2016

Based on all the good reviews I read here I contacted Jon Krier regarding purchasing a new 2016 Lexus. I was somewhat skeptical of all the positive reviews Jon had but he quickly dispelled my doubts. He promptly returned my emails and phone calls which I find a rarity. When dealing with him in person there was NO pressure to buy. He went out of his way to find what I wanted and make sure I had all the information I needed to make my decision. Any questions or issues I have had since the purchase have been treated in exactly the same dependable manner. Jon has truly earned all the good reviews and I am recommending him to my friends and family.

DanBev

9 de sep. de 2016

I have given this Dealership, "Lexus of Naperville" an excellent rating because they always make us feel welcome and appreciated. They go overboard with attention to detail and personal requests. Always are there with all the added attention, courtesy, extra incentives and just the honest approach to satisfying our every want when finding us the perfect RX350 beautiful White Pearl SUV that stands out from all others. This is the second vehicle we have purchased from them in 9 years and the attention, whether its my first visit or my hundredth is always the same.....PERFECT. From finding the perfect SUV to every detail wanted, they made all our wishes a reality. Bill Kuniej, Violet Vrsek and Abdou Ali were awesome to work with, never making us feel we took too much of their time. Treated us both with respect and the warmth of friendship rather than someone just wanting to sell a car..... They have spoiled us and made us feel sooooooo special and important to them, especially Violet, with her never ending patience to answer all and every silly question I had. I will always be on time and have plenty of liquids while driving my brand new perfect RX350 awesome SUV. Thank you so much, Bev and Dan Sepulveda

Brent B.

7 de sep. de 2016

From the very outset of the purchase process, until completion, all parties involved treated me with the utmost friendliness and respect. I would highly recommend Lexus of Naperville to a friend.

Suresh

28 de ago. de 2016

Chris (sales manager), Bill (Finance) , Ali (Sales rep), and Violet (Delivery) partnered together to provide a very superior customer experience when I got my sedan this past weekend.. Chris offered a great price to begin with to avoid the typical back and forth, Ali patiently answered all my questions and even got a car I loved from a different dealership, Bill ensured the transaction was smooth and easy without too much pressure to buy additional products and Violet went above and beyond helping me get acclimated with my new car and took care of minutest details such as (iPass stickers, Setup Bluetooth, Homelink setup etc) all with a wonderful smile.

Patrick J

27 de ago. de 2016

As i searched available dealers for cars&pricing,most were polite and informative. Beacuse I was buying a car( and not a pizza)a, i had many questions about the purchasing process,decision making--getting over the "psychological hump"of spending this kinda money.Most of the dealers just wanted to cut to the chase and get me in the dealership.As I had my own "filter process" of calling first--feeling the guys out--Chris was very genuine with the initial questions,the small questions-knowing my filters of anxiety--taking me thru the process like some sort of therapist.He put real humanity&genuiness to it.As I did like other salesman in other dealers,Chris demonstrated this hands on connection of personal comfort,and took time--even off work hours tending to my small detail anxieties..Chris was the very best salesman ive dealt with in now my 8th car purchased over 30 years..

KriG

26 de ago. de 2016

I'm super glad I went exactly to this dealership! The staff is super nice and professional! Mr. Abdou helped us to choose the car. He answered all my stupid questions :) It was a pleasure to be his client! I definitely recommend this dealership!

Judy Z

25 de ago. de 2016

Have had a problem with getting my car to recognize a person in my address book. Today, Violet Vrsek assisted me and fixed ALL my concerns with ease. She was so nice and really made me feel like my problems were important to her. I would highly recommend this dealership and her!!

jetpilot

25 de ago. de 2016

Nice people. I was treated fairly. I got a good deal. Great delivery with the bow etc..... put a smile on my wife and my face. Love the car. Hats off to Paul Szmergalski....a true gentleman and sales rep. Paul knows his cars and was a pleasure to work with.

George

20 de ago. de 2016

We have purchased over 20 cars in our lifetime, and walked into Lexus of Naperville expecting the usual high pressure tactics. We were greeted by Sal Lala, the sales representative for the dealership, and what a pleasant experience it was. He was very curteous, very knowledgeable and very professional, that we felt at ease buying a car from him. All the associates we dealt with at the dealership were also outstanding, Tony the General Manager and Violet the Tech person. What an unexpected pleasant experience making that purchase was.

dg1234

11 de ago. de 2016

Jon approach was refreshing in that he genuinely sought to educate vs "sell" us on any vehicle. While we had a point of view on the type of vehicle we wanted, Jon offered a few additional cars to consider based on our objectives. We ended up deciding on a car not on our original list. Jon was extremely helpful in describing the features and benefits of all the cars we considered. The purchase process was smooth with each step described in detail. Jon and the team made sure that we were 100% comfortable before leaving with the car. Great experience with Jon and the dealership!

Sherif Halawa

11 de ago. de 2016

My experience at dealer was very successful. I was not sure of what car to lease and what will fit me budget along with what services i need it, so i can have a of peace of mind. By the end of my conversation with Abdo Ali we narrowed the options to two cars. I test drove both cars and i was finally happy with one of them and financially it was suitable to my needs. Mr. Ali was very patient and understandable and i ended up walking with my new Lexus.

Ellen

11 de ago. de 2016

Sal Lala was very knowledgeable and made the process very positive. He was in contact with us even while he was on vacation. We appreciate all the time and attention he gave to us to make our experience a good one.

SatisfiedInNaperville

6 de ago. de 2016

We found everyone to be courteous and professional throughout the process. Sales and Financing were very respectful of our time. Excellent support with vehicle technical orientation.

Beabianca

3 de ago. de 2016

What bought the car for my daughter, we were help/assist by Jon Krier who in the beginning knows how to do his job as a sales person, a person that cares on your need not his need to sell the car, explain everything and gave us enough time to decide.wonderful person that willing to spend time to answer all your question and if he doesnt know the answer,he will ask someone and give the right answer, person that will not assume just to have an answer. Kudos also to Mr Michael who explain everything the ins and out of the car, he patiently explain to us and make sure that we know the amenities of driving the car. Awesome dealership! Come and enjoy the hassle free buying experience with Jon Krier.

beabianca

3 de ago. de 2016

What bought the car for my daughter, we were help/assist by Jon Krier who in the beginning knows how to do his job as a sales person, a person that cares on your need not his need to sell the car, explain everything and gave us enough time to decide.Wonderful person that willing to spend time to answer all your question and if he doesnt know the answer,he will ask someone and give the right answer, person that will not assume just to have an answer. Kudos also to Mr Michael who explain everything the ins and out of the car, he patiently explain to us and make sure that we know the amenities of driving the car. Awesome dealership! Come and enjoy the hassle free buying experience with Jon Krier.

jimbarc11

31 de jul. de 2016

I had a no pressure, hassle free car buying experience and the vehicle is in very good condition. Jon Krier was a pleasure to work with. He kept me informed in the days leading up to the arrival of the vehicle and was very knowledgeable about the vehicles he is selling. A positive experience overall.

Fei

17 de jul. de 2016

Sal Lala was the sales consultant helped me with the trade in, and the purchase. The whole experience was very positive, zero pressure. He explained every details about the car I am interested, and patiently answered all my questions. I want to thanks him for attentiveness for all my request and honesty throughout the process. I have never imagined that I would get a salesman whose trustworthy and fair. If you are looking for a car definitely look for Sal Lala.

Marcella Hatch

24 de jun. de 2016

Jon Kruger, in a word, phenominal!Very knowledgeable and exceptional customer service oriented. Would I recommend him to my friends and family, absolutely! He truly made the purchase of my vehicle, hassle free! Thank you Jon for being so patient and extremely professional. Ms. Hatch

Hsalmeron

18 de jun. de 2016

Ali had a great sense of humor plus very knowledgable of what he was doing. Great service when it comes to help in getting all the information to get the paperwork ready so the transaction can go faster.

HelenT

13 de jun. de 2016

From start to finish my experience with Lexus of Naperville was exceptional and about as painless as car buying could be. Chris was absolutely wonderful to work with, he carefully walked me through my vehicle choices and helped me make the right purchase without feeling any pressure.. Sal was also a key part of the process and very helpful. Violet was incredibly patient and knowledgable whilst guiding me through the workings of my new car. The finance process was also easy. I walked away a happy customer!

Ben Ford

10 de jun. de 2016

We have purchased a couple of cars from this dealership in the past and we have always received very high service. There was initially some communication mishaps and it seemed that my wonderful dealership had lost it's luster. Then stepped in Chris Colsant (Internet Sales Manager) and extended himself and brought some clarity to the issues we were having. Chris introduced us to Abdou Ali, who just seemed to deliver everything perfectly. Abdou was courteous, knowledgeable and extremely professional. Abdou held the umbrella for my wife while we looked at the car in the rain. He offered to get us coffee and allowed us to use his computer to check our financing. We talked family, life and travelling. Ali represented Lexus great and treated us very well. Then there was Chaundra (Finance) who had a wonderful personality and infectious smile. She closed our deal seamlessly and we enjoyed laughs while doing it. This is what I had become accustomed to, being treated like my dollars and my time are valued. We mattered to Ali, Chris, Chaundra (Finance) and the General Manager(Bill Kuniej). My wife drove off the lot with the truck she wanted at a price that was made to get the deal done by by Bill Kuniej. So if you matter, if your dollars matter and you appreciate being treated well. Come to Lexus of Naperville and see Abdou Ali & the rest of the staff. You will see first-hand, the Relentless Pursuit of Perfection that Lexus is about!

Tricia

10 de jun. de 2016

Driving my new RX 350 is rather like driving a computer. Violet lets me connect with her via email or text and responds in a timely manner. SHe's extremely thorough. The day we bought the car she spent nearly 45 min. describing its applications. She also met with me when I had the car washed one time and spent another half hour "teaching!"

Safety Engineer

31 de may. de 2016

Sal was very personable, and I felt very much at ease with him. No pressure tactics ,but he was very honest and easy to talk with.

jhill38351

30 de may. de 2016

The sales person, Jon Krier, was mindful of my needs and gave me a great deal of time as I test drove different models and came a final decision about which Lexus was best.

timbucltwo

17 de may. de 2016

We were inform about the dealership from friends who purchased cars from them. Both Jon Krier (salesman) and Mike Comer ( Technology) special were especially helpful in selecting the car and helpful in explaining the electronics of the car. I would definitely recommend Lexus of Naperville.

Matt N.

3 de may. de 2016

A couple months ago me and my wife were looking for a 2015 Lexus IS 250 all wheel drive. When we came into the dealership we met with Jon he was very knowledgeable friendly and not pushy at all and also seemed very honest. We didn't buy that day but came back the next day and got the car. We got a fair amount for our trade,may be paid a little bit too much for the car but it was fair. We will definitely be recommending and returning to Lexus of Naperville...

Walt S.

2 de may. de 2016

Arrived at a fair price for all parties concerned. The service and professional engagement was second to none. Chris Colsant is the standard to which all dealerships should aspire.

Daino100

30 de abr. de 2016

This is our first experience with Lexus in general and of course Lexus of Naperville, we were looking for a small family car, met with Abdou Ali, he did a very good job understanding our needs, and guiding us to the right direction, we ended up leasing a Lexus NX200t, which we love so much, we definitely recommend Ali and Lexus of Naperville to anyone, we will be sending them tons of business and referrals

Tim Clarke

28 de abr. de 2016

Abdou did a great job showing us the type of car we were looking for. He took his time with us from the test drive to the delivery. After we purchased our ES350 Violet Vrsek did a thorough job showing us the cars amazing features and endless personal customization settings. We will definitely be buying another Lexus from Abdou and Lexus of Naperville

Linda Marie

27 de abr. de 2016

We were treated with professionalism we have rarely experienced at other dealerships. All staff members,especially Ali, were courteous and did their very best to make sure we were comfortable with the purchasing process. Thank you to all at Lexus of Naperville. You are heads above the rest.

schweigs4

25 de abr. de 2016

Both the sales person, Rick VanPelt and the Technology Specialist, Violet Vrsek were a pleasure to work with. Violet was very thorough and provided great explanations for the car's features. Rick provided good options and was very knowledgeable.

Fk

4 de abr. de 2016

A few months ago, we were working a deal for a new 2015 RX for my mother. Due to proximity reasons (she lives in Indiana and had a trade), she ended up purchasing from her local dealer (they had to match Naperville Lexus price, since it was much lower). However, the experience with Jon Krier (consultant) and Bill (General Sales Manager) was truly inspiring. So, when I was ready to purchase, I came back. We made a great deal, and the entire team made sure I was comfortable with the entire process. Thanks to Jon, Tony, and Bill!Regards,FK

GSW of SBN

4 de abr. de 2016

Initially dealing with the dealership over the telephone and email was quite good and I have no complaints. The individual that went over the cars features with me was knowledgeable, friendly and comprehensive. The car was detailed nicely and ready to go. The financing rate that was promised to me was quite different than the rate that showed up on the contract. The finance department fixed the problem and the rate was in the top range of what was promised, but within the range. Either a very dishonest transaction or a very sloppy one. The test drive was incomplete, non-communicative and disappointing.. I am not talking about the car. The individual that took us on the test drive was actually quite likeable and we enjoyed talking to him However, the "test drive" was a complete bust. We essentially went around the block and were not offered to go on a high way. We did not say anything only because we had previously driven the car at another dealership and were familiar with the feel etc. The day before we made the deal final I spent a great deal of time over the email and telephone with the internet sales individual who greeted us when we came to the dealership for the first time. He then handed us off to the Lexus team to do their part which was acceptable. The individual indicated to us that he would see us before we left, but never showed up again and I did want to talk to him. Understand that it is not on the customer to have people follow-through. The biggest issue however was the time it took to complete, print out, etc. the paperwork after we decided to culminate the deal. What was the point of me taking all the time previously to set up the paperwork when the rate was not communicated correctly and they did not even have my wife on the purchase/ownership agreement which requited a whole additional set of paperwork. This whole process was botched in my judgment. Finally, so who was aware of the problems that we encountered? Although the finance person was very professional and handled the rate problem efficiently we would have thought that this was a huge deal and absolutely no-one followed up to explain, apologize etc. Shocking! I feel the price I paid for the car was very fair and there were exceptional (Michael in explaining all the features and Chandra in finance) aspects to the process of dealing with this dealership. However, it is less than I would expect from a Lexus dealership.

ikyy

30 de mar. de 2016

I inquired the car thru Car.com and they responded right away and followed up with me. Although I have not purchased the vehicle from them yet, I think I will do that soon.

piotrus999

28 de mar. de 2016

Colsant, Christopher from lexus of naperville was very attentive and easy to deal with. I was pleasantly surprised by a dealership for the first time in my life. Buying experiance was great. They helped with connecting of phone and explained all the features on the car, before we left the lot. LOVE THEM.!!

piotrus999

28 de mar. de 2016

Colsant, Christopher at ccolsantatlexusofnaperville.com was very attentive and easy to deal with. I was pleasantly surprised by a dealership for the first time in my life. Buying experiance was great. They helped with connecting of phone and explained all the features on the car, before we left the lot. LOVE THEM.!!

Caldwellfamily

17 de mar. de 2016

Tonight we purchased our 5th Lexus vehicle from Lexus of Naperville's Sal Lala. Sal has been awesome over the years helping us find exactly what we are looking for. I would highly recommend Sal for anyone looking to purchase a new car! We love the service at Lexus of Naperville!! Thank you!!

All woman

15 de mar. de 2016

I tried to get someone from McGrath to help with connectingI my new iPhone for 3 months-i could not Get the phone to work on my own & couldn't get anyone from McGrath to respond to my many calls & visits. U called apple & the tie tech person connected the phone with my car. So I switched dealerships for service & went to the Naperville store. Violet took time to ensure that I could take advantage of the available features on the phone as it integrated with the RX. Finally.

tomh

6 de mar. de 2016

Mr. Jon Krier was extremely helpful in helping my wife and I to decide on which certified used car to purchase. He spent a great deal of time with us, taking test drives and checking their inventory to find cars we were interested in. In the end, we could not find the car we wanted, but Mr. Krier was so helpful in explaining everything about the Lexus RX350 that I had to write this review commending him. I would highly recommend him to any of my family and friends should they be interested in purchasing a Lexus vehicle in the future. Thanks for your help!

LaNadella

6 de mar. de 2016

I was looking for RX 350 about 6 months, waiting for 2016 model. My son and me talked to Jon Krier. Visited dealership, and got every information I was looking for about the vehicle. It was great experience and a week after, I met again and madeorader what options and color i was looking and finalized.Michael Comer helped in understanding key technical features with BSM, Navigation, setting up remote start in mobile etc. Thankful to both Jon and Michael.

Sue

4 de mar. de 2016

Excellent buying experience. Mohammad in sales was very informative - not pushy - and very patient especially when choosing a color. He parked my choices next to each other on 2 separate occasions inside and out so I was confident in my final choice. He was willing to negotiate - beating other dealership prices. The overnight test drive was invaluable. And he even came in on his vacation to close the deal so I could take possession of my new car as soon as it was ready. Bill in Finance was quick and knowledgeable - breezed right through. And Violet was outstanding. Took so much time to go over the car - the technology is crazy. She welcomes as many return visits as I need with questions. Purchasing a car can be overwhelming - but at Lexus of Naperville they really made it easy and enjoyable.

Tom lexus 2011

29 de feb. de 2016

Sales team was very professional and support after sale and price was very competitive I enjoyed the added touch- car wash- no charge for floor mats - and complete inspection of car post sale

Lexgal8228

25 de feb. de 2016

Lexus of Naperville is impeccable with service and professionalism. I worked with Nick Gerlak and he made my car buying experience the best I've had yet. They really strive to make their clients happy. Beautiful facility. Great people. I would not hesitate to purchase a car here again

Keelz

25 de feb. de 2016

Lexus IS well represented in Naperville. Repeat buyer received excellent support online and in person. Jon Kreir juggled multiple clients on a bad weather day to treat me very well.Dealership has the best facility and staff that I have dealt with past 15 years.

Hay106

19 de feb. de 2016

Steve was nice to deal . Everyone was very Proffesional . I now know why Lexus IS the brand it is - great service while treating the customer great : )

Rasmoons

17 de feb. de 2016

We have been satisfied customers at Lexus of Naperville for our last couple of vehicles. We are pleased that we are NOT frequent car shoppers and have learned that Our relationships with dealerships have been positive. The product is reputable and the people are great.

Lexus rock !

16 de feb. de 2016

Happened to shop for a 2012 Es350, and I stopped to check one I saw online at this dealer,.. I met Jon Krier and suddenly I felt like is my brother is giving me advice and explanations of the buying process !.. All my questions were answered and took me a little to decide to buy the car I want !... Very happy with the experience of purchasing this Lexus. Thank you Jon to make it easy and worthwhile !

dashiestie01

12 de feb. de 2016

"Great salesman, service dept, and overall experience" - Paula C I had the privilege meeting Frank Paul today. I purchased a 2008 Range Rover, and while there I had a blast with his character. He has great knowledge, very courteous, and his work ethic was magnificent in helping me with my decision today. He provided me with the best experience in purchasing my vehicle. From my entrance through the door to my test drive, to information about the car, he was at his best. I also had a great experience with the staff that I came in contact with at this dealership. If you're looking to by a new Lexus or great quality pre owned vehicle this is the place and person that will answer and fulfil all your needs.Samuel Bermudez

Mark

11 de feb. de 2016

Steve Mills did an excellent job during the sales process.Michael Comer did an excellent job teaching me how to use all of the gadgets.

Paula C

10 de feb. de 2016

I recently purchased a GX460, and Frank Paull was the salesman I had the privilege meeting and working with. Frank provided me with the best experience in purchasing the vehicle. From the test drive, to information about the car, to discussions regarding my trade in vehicle, he was the very best. I've also had a great experience with the service department and all staff I've come in contact with at this dealership.

Zahraahmad

8 de feb. de 2016

Steve Mills & Tony Stewart both were very helpful and nice with great customer services! Jake Baron did a great job explaining all the tech features of the car. I would defiantly be coming back again for our next car.

eraman

31 de ene. de 2016

I was looking for a good SUV and I started at Lexus of Naperville, Nick Gerlak met me at the dealership and provided me with a car for a test drive. I mentioned that I was going to try other cars and make the decision in about a week's time. The interaction was pleasant without any of the typical hard sell tatics. Nick mentioned that he would be happy to work with us in finding a car and completing the deal to my satisfaction. I came back a week after and this time I wanted to try yet another vehicle, Nick was there to help me with that. I decided eventually to go with a completely different vehicale from the first two ones I had test driven. Again Nick made sure that I got the vehicles that I wanted to test drive. Nick worked out the final numbers to our satisfaction. They even bettered the loan rate offered by my bank. The handling of the deal all the way from the point I first walked into the dealership to the time I drove off was a remarkable stress-free experience. Nick took the time to explain the cars and the features, without a moment's hesitation. He prepared the paperwork and the entire process was seamless. The finance manager was well prepared and took care of the paperwork and the application in very quick time. Violet Vrsek from the delivery team was out delivery expert and she did an outstanding job explain the features. She made sure that we were clear about the features. All said, I would recommend Lexus of Naperville for fostering an excellent customer service culture and Nick and his counterparts for their quality of work, friendliness and dedication to their jobs and to their customers.

vktc19

31 de ene. de 2016

Lexus of Naperville gave us a fair trade for our car. It was a no hassle experience working with Scott Sharrow. He made the process of trading and buying a cr seamlessly smooth. There was not a lot of waiting. The care purchased was priced fairly as well.. We are very happy with this dealership and with the service Scott shadow provided. If there is another car on their lot, we will definitely visit Scott again. The car wash program is convenient and a definite plus! Thank you Scott!

ace1425

31 de ene. de 2016

Everyone from our salesman to the sales manager to Violet Vrsek were great. We are a return customer and I plan to keep coming back.

Higgy

29 de ene. de 2016

Steve worked with us until we were satisfied with the deal we got. Unlike other dealerships that let you walk away without trying, Steve went above and beyond.

Lou

27 de ene. de 2016

Hi VioletI find you to be very knowledgable and very helpful. I did not realize how much more I could do with the navigation system. I hope I can remember all you taught me. Thank YouLouMake it a GREAT Day!

trkprincess2

19 de ene. de 2016

I have never been more confident in purchasing a car than I was the second time I purchased a car from Lexus of Naperville. My salesman Salvador Lala was absolutely excellent. He is a Very patient and understanding knowledgeable man. Just talking to him he knew exactly what I was looking for. I never dealt with a salesman like that before. He helped me feel confident in my purchase and in the future purchase of another vehicle from Lexus of Naperville! Bella, Bella, Bella ????

Leonidas280

17 de ene. de 2016

BUYER BEWARE: We should have seen the writing on the wall from our first visit with their "No Haggle" negotiation policy. In looking back, this was the first part of the SCAM, also known as, Lexus of Naperville. While it feels good to not have to negotiate the price on your new vehicle, you should never settle for this. At the conclusion of your purchase, you are offered the option to buy a "coupon book" and service package (AVOID AT ALL COSTS). This is to make you feel as if you are receiving a gift out of the gratitude of the dealership and salesperson. However, when having your vehicle serviced by them for either an oil change, or mileage servicing, you are in fact paying for the time that you are sitting in the waiting room, not the actual time that they are doing work on your vehicle! Doesn't seem like a big deal until you realize they are charging you over 50% more than the going wage at $140/hr to sit in their new posh waiting room.The coupon book gives the illusion that you are saving money, as they tear the pages out and apply them to your oil change, tire rotation, new battery, etc. The reality is that it does not matter what they take off your final bill, as it is over inflated well beyond what the actual cost of the service should be. For example, a new battery cost us $228 including labor. Labor, was charged for 30 minutes, or $70. A mechanic anywhere that takes 30 minutes to change a car battery needs to be fired, especially from a luxury car dealership. In another instance, we were there for about 1 hour and 40 minutes for an oil change and tire rotation. We were charged over $250 in labor for the entirety of the time that we were in the waiting room. To this I bring the same argument, if you have mechanics that need over an hour and a half to change your oil and rotate your tires, you need to fire them and restaff your crew . . . unless there is something more sinister at play here. . . Don't get me started on the $4.00 FOB battery replacement fee that I did not even ask for, and did not need.In conclusion, Lexus of Naperville plays within absolutely abhorrent ethical business practices. They smile and lie to your face just like Hillary Clinton as they steal your money in the form of over inflated labor charges masked by the guise of their "coupon book". This starts from the day you walk in and they pitch to you their "no haggle" price policy, which is debatable on whether it is just laziness or a deliberate attempt to discourage you from actually getting a better deal. The scam continues every time you visit, coupon by coupon, in an attempt to make you feel as if you're getting a great deal. This is even more so now, as they have to pay for their newly remodeled waiting area. It is pretty however. Take your money elsewhere for a new vehicle, and especially for servicing. Or at the very least, review your service bill and ask why it took them an hour and a half to change your oil, and why you're being charged over $250 in labor for that said service.

Daino100

9 de ene. de 2016

This is our first experience with Lexus in general and of course Lexus of Naperville, we were looking for a small family car, met with Abdou Ali, he did a very good job understanding our needs, and guiding us to the right direction, we ended up leasing a Lexus NX200t, which we love so much, we definitely recommend Ali and Lexus of Naperville to anyone, we will be sending them tons of business and referrals

Mohammedfan

9 de ene. de 2016

I recently exchanged my RX for a NX in a new lease agreement. I highly recommend Mohammed as your Sales Rep. Mo respects your time and handles the sales discussion and process based on your specific needs. It is a no hassle approach and he comes with the bottom line figures. He is a great guy and a pleasure to work with. My new NX is exceeding my expectations and I particularly am benefiting from the phone app to start my car from the train! In the past all service experiences have been great and love the free car wash service. You can't go wrong with Lexus of Naperville.

Dmitriy Kotyshev

5 de ene. de 2016

Recently purchased a new 2016 Lexus RX 350 with a help of Philip Asiedu, which is my second Lexus purchase experience from the Lexus of Naperville. Everyone is very respectful and nice, they answer all your questions and treat you so well. Philip is an amazing person who gives you lots of options and makes you do the right choice with no pressure.

Paul10

4 de ene. de 2016

We purchased a certified used Lexus RX 350 from Lexus of Naperville at the end of December 2015. We've been in the market to replace a vehicle looking at both new and used. Having visited several other dealerships of different makes we decided to visit Lexus of Naperville. The moment we walked in the front door the dealership had a different feel to it. Our salesman, Jon Krier, was tremendous to work with. We decided on certified used and Jon patiently worked with us as we test drove several vehicles before we settled on the one we wanted to buy. The general manager, Bill Kuniej, is top notch. Bill took the time to be sure we were comfortable with our options as well. All this took some time, but never did we feel pressured. The entire experience was very professional and made for an overall great experience. Any Lexus professional we encountered at the dealership - sales, finance, delivery - was very respectful, kind, and professional. We would highly recommend this dealership.

JTShaw

30 de dic. de 2015

This my second purchase (lease) from Paul and he and all of the people involved make this so easy. Had difficulties finding the right color combination and in the end they made us an offer on a car with more equipment that we started looking at, but the deal was so good, we accepted. Love the no haggle pricing and the delivery experience with Michael is awesome.

Therese V.

29 de dic. de 2015

I recently purchased my 2016 Lexus RX 350 from Lexus of Naperville. This was my 6th Lexus car purchase, but the first at Naperville. My experience was professional, respectful and overall a great experience that I would highly recommend. My salesman was Jon Krier, simply a delightful gentlemen whom made the entire experience wonderful. He respected my time, made sure that I was happy with my experience and even sat in on the delivery discussion with Violet Vrsek. She was also delightful, very knowledgeable and knew her stuff. Each interaction whether over the email with Alek and Andrew F. to face to face discussions with Chris, Jon K. Violet V and Peton (?) the finance guy were delightful. I look forward to continuing my interactions as I service my vehicle in Naperville. Thank you for my 2016, I love it.

Nina48

15 de dic. de 2015

We were very pleased with the courtesy of Toyota of Naperville and Jacob who was very polite and helpful. Everyone worked to make sure we understood when we asked questions about warranty, financing, and any other questions.

J and T

13 de dic. de 2015

I have always hated the whole experience of purchasing a used car but this time it was really a pleasure. From the start Chris responded to my e-mail quickly and with a more than honest evaluation of the vehicle we were interested in. When we arrived at the dealership we were greeted by Nick, sale consultant, who was professional and very friendly. He went out of his way to make us feel comfortable and showed us the vehicle without any type of high pressure and answered all of our questions. The vehicle was perfect for us, the price outstanding and the experience was so different from that of other dealers that there was no doubt we would be purchasing the vehicle from him. The purchase itself went very smoothly and Rene, the finance manager, was not pushy but made sure we understood all of our options. I have no doubt that we will be returning the for our next purchase and for us the 90 mile drive is worth it!

JC from Valpo

13 de dic. de 2015

Really had a great experience. Dare I say it was actually a fun experience? Enjoyed our salesman Paul and everyone who we had contact with. Fair prices and nice people - doesn't get much better than that. Thank you!

Sam

7 de dic. de 2015

Steve Mills at Lexus of Naperville took great care of me last week when I traveled from Indianapolis to buy my car. I was treated quite well and was given as much time as I wanted with the car before and during the test drive. Even though I bought a Nissan, Steve knew about and was eager to help me with all the electronics and additional features. I experienced no run around only respect and care. Steve did a fantastic job.

AMiller

6 de dic. de 2015

Lexus of Naperville is the epitome of class, quality & customer service! I don't want to purchase a vehicle ANYWHERE else! My husband and I, being in the market for a vehicle, stopped in one cold, wet Saturday afternoon. Salesman Nick Gerlak, bundled up, came out to the sales lot, introduced himself & jumped right in with answers to our questions. We didn't find anything that day, but Nick was as professional & courteous as if we had. After a week of shopping around at other Lexus dealerships.. We ended right back at Lexus of Naperville. We asked for Nick, looked at what I was interested in & Nick closed the deal. It's the easiest car buying experience I've ever had. These guys aren't aggressive or fast talkers. They genuinely want you to be happy with your choice. I had to let the Business Manager Andrew know what a great experience I had. My husband and I are repeat customers of Lexus of Naperville & we were just reminded that their service is bar none!

Mr. C

1 de dic. de 2015

This was our first experience purchasing a vehicle over the internet and out of state.We received excellent customer service from Dan Foster and Chris Colsant.The vehicle was exactly as advertised and we were very pleased. Both Dan and Chrismade the whole experience go smoothly. Both were very pleasant and professional.

LexyLady

1 de dic. de 2015

I have had a Olds., Chevy, Buick, Cadillac & 3 Volvos during my driving tenure but in 2013 I graduated into "true luxury" with the purchase of my new Lexus RX350. Until then, I had never experienced such attention and true quality Customer Service that I received working with Nick Gerlac at Naperville Lexus. The service department is Excellent as well, I might add.When it was time to purchase a car for my Grandson, I told my daughter that if it were me, the only person I would trust buying a used vehicle was Nick. I told her how knowledgeable he was, but the #1 asset for me with Nick is that I truly trust him and his honesty. Nothing is more important when you put your child or grandchild in a car--you want dependability and most of all a SAFE car. She took my advice and we called Nick. He sold us a very nice used vehicle. Thanks to Nick, there are 3 very happy people from our purchase from Lexus - Me, my daughter and my grandson.

DedeT

28 de nov. de 2015

This was just meant to be! My husband and I have been looking to downsize our SUV and I just couldn't find any of the smaller /mid size SUV's that had character, and that didn't look like a 'cookie cutter' vehicle' that everyone else had. We looked around for a year, and my gut kept steering me back to the Lexus NX 200t Sport at the Lexus Dealership in Naperville. I can NOT STRESS ENOUGH how accommodating, fair and professional, as well as down to earth everyone was from the beginning to the end of our experience!!!! Any dealer we have ever bought a vehicle from in the past, has been more of an upsetting or unsettling experience, in which takes away from the excitement an owner should embrace from the amount of money they have just signed away. All I can say is 'THANK YOU SAL LALA, VIOLET VRSEK, AND THE FINANCE DEPARTMENT(MR PAYTON?) AND LEXUS, FOR LETTING US DRIVE AWAY WITH SUCH AN EXCELLENT EXPERIENCE! :)

DLT15321

28 de nov. de 2015

This was just meant to be! My husband and I have been looking to downsize our SUV and I just couldn't find any of the smaller /mid size SUV's that had character, and that didn't look like a 'cookie cutter' vehicle' that everyone else had. We looked around for a year, and my gut kept steering me back to the Lexus NX 200t Sport at the Lexus Dealership in Naperville. I can NOT STRESS ENOUGH how accommodating, fair and professional, as well as down to earth everyone was from the beginning to the end of our experience!!!! Any dealer we have ever bought a vehicle from in the past, has been more of an upsetting or unsettling experience, in which takes away from the excitement an owner should embrace from the amount of money they have just signed away. All I can say is 'THANK YOU SAL LALA, VIOLET VRSEK, AND THE FINANCE DEPARTMENT(MR PAYTON?) AND LEXUS, FOR LETTING US DRIVE AWAY WITH SUCH AN EXCELLENT EXPERIENCE! :)

BlueCamaro2011

26 de nov. de 2015

I was an internet cash buyer from outside of IL. I purchased a used Chevrolet Camaro that met the exact specifications that I had been looking for for approximately a year. The car was actually better in person than was listed on the internet. They actually had a private "test track" not far from their facility that allowed me to check out the car at my own pace and not worry about traffic. It was a neat feature for the dealership to have. The car itself was fairly priced and the transaction was easy. I knew going into it exactly what the market was and they had priced the car aggressively so I knew they were serious about wanting to sell the car because I really don't have the patience or the time to go back and forth trying to get a price in a range that is fair. I was thankful for that. Overall good people.

JC5517

25 de nov. de 2015

My fiance and I made our first car purchase with Lexus of Naperville and it was outstanding. Sal attended to all our needs, questions, concerns, etc. He was very patient with us and took his time. The service was outstanding and the whole process went very smoothly. We couldn't be more happier. I would highly recommend them to anyone who is looking for a phenomenal experience with their car buying needs.

Dave

21 de nov. de 2015

Excellent as always. Rick Vanpelt is easy to work with and Violet was very helpful in going over the car. Great job as usual!

Mark

19 de nov. de 2015

Was a great car buying experience. No pressure. Communicated the price I wanted to pay for the car which was a fair price and they came back very close to it and we closed the deal. Mohammad Naim was a great salesman and I never felt pressured or "schmoozed". Just straight forward genuine conversation. Will look here first if I in the market again for a vehicle for the family.

Lexus of Cresthill

14 de nov. de 2015

Steve found the car I wanted with all the bells and whistles that I asked for on the car. I put down a deposit and purchased the car the next day hassle free. Will definitely purchase my next car here.

Mmmama

11 de nov. de 2015

This dealership is outstanding from the time I walked in, to the finance manager to the delivery of my car each step in this process was thorough and professional what a great experience !!!! Will recommend to everyone I know .

abattaglia

9 de nov. de 2015

My husband and I were very impressed with the knowledge of the sales staff and the level of service. We can be very 'tough' customers, but the sales person and finance individual were very professional and thorough. We recommend this dealership wholeheartedly!

editorialbill

5 de nov. de 2015

I can't say enough about the helpful, knowledgeable people that I worked with at Lexus of Naperville, from my initial discussions and appointment via e-mail through Andrew Farraher through Sales Consultant Hani Dolat to the finance office (I am sorry but I have forgotten his name) and finally with Violet Vrsek. I was very impressed with Hani's knowledge of the mechanical aspects of his product, his courtesy and even with his negotiating prowess. The gentleman in the business/finance office was very good at explaining financing terms and how I could save money. Then Violet took over a very extensive review of the car's features. After learning that we were trading in a 2010 Lexus, she went point-by-point through the changes in selection buttons and the navigation system -- at least an hour's worth. Violet also helped with a question I had a few days later. I would return to this dealership for service, if not for the 120-mile difference.

BDanner

4 de nov. de 2015

We just bought a used Lexus GX460. After looking closely at the outside, there were many scratches along the car. Understanding that a used car is just that....used, I told the dealership that I didn't want to spend good money and get something like that. I didn't fault the dealership, it's a used car. Well that wasn't good enough for them, they wanted my business. Bill asked me to give him 24 hours and let his team do some work on it. I said okay, but I wasn't hopeful that it was going to turn out good because many of the scratches were deep. Well, to my surprise when I came back to look at it, it looked BRAND NEW! I couldn't believe it. These scratches were deep, but the team went above and beyond. This really convinced me that they did want my business. Thanks Bill!!!

Kate300

31 de oct. de 2015

Everyone we have dealt with at Lexus of Naperville has always been professional, courteous, friendly and just amazing. Our salesman, Nick, went out of his way to find the perfect car and to make sure we were happy. Chandra in Finance somehow made us feel relaxed while making this major purchase. And Violet, our delivery and technology expert, came across as extremely knowledgable and very approachable. All around, a great experience.

Lex2112

30 de oct. de 2015

Had a great car buying experience at Lexus of Naperville. Our salesperson, Stephen Mills, worked very hard to take care of us. He was happy to answer all of our questions, arranged test drives, and did everything he could to please us. There were no uncertainties and we felt really good about our purchase.

stef11

29 de oct. de 2015

I've always dreaded going to dealerships but surprisingly my experience at Lexus at Naperville was down right amazing. The salesman Hani was very super nice, informative and had me in and out in no time. I would recommend him to anyone looking to purchase a new vehicle. He made me feel very at home and did an excellent job. When my new car arrived yesterday, I so was excited and they even had a big bow on it waiting for me! That's when I met Violet. She was sooooo informative and seriously spent over an hour and a half showing me all the in's and out's the new Lexus has to offer. She made my experience so enjoyable and was so helpful that I left with full confidence knowing that I made the right choice!!

CHIMDR

28 de oct. de 2015

As a "Classic Car Buyer", Lexus of Naperville was not what I expected; surprisingly, Dan, my Salesman & Mike, Tech Specialist, won me over with their knowledge and experience. They were very understanding and patient with me especially after asking more than 101 questions. If your going to spend on a Lexus you'll get your money's worth along with the excellent care and service one expects - highly recommend.

no

26 de oct. de 2015

This was my first purchase of a Lexus after many years dealing with the local BMW dealer. Sal and the staff did an excellent job finding the car I wanted.

wittvj

25 de oct. de 2015

I was treated with total respect and well informed throughout the process of purchasing my new Lexus. Violet Vrsek was incredibly helpful setting me up with all the overwhelming new features for my new car. She was kind and very personable.

Pat

24 de oct. de 2015

I had been looking for a new car for about 3 months. I was looking for a sporty car that had all the bells and whistles I wanted and the RC350 was perfect. The whole experience at Lexus was relaxing and helpful. There was no pressure at all from Hani for me to buy this car, he was more than helpful in showing me the features and taking me for a test drive. (I couldn't do the driving as I just had a knee replacement.) Yes I bought the car without driving it and have been nothing but happy about it. Hani accommodated me byt allowing me to take the car for a few hours so I could really get the feel for it (my sister drove it). By the end of the day I was ready to buy but exhaused but Hani made the purchase quick and simple and had the car washed and polished as I worked with the financing dept. Chandra made the purchasing process very efficient and simple, getting through within about 20 minutes. Violet was extremely helpful showing me all the things I could do with the electronics including the phone app. She has offered to show me again when I'm able to drive the car and I'll take her up on that.I can't express enough how different this experience was than the other dealerships. They not only had the car I was looking for but they made the whole experience delightful. I can't express enough how glad I am that I bought the RC350

Praveen

23 de oct. de 2015

In dealing with Steve, I felt like he was partnering with us to help choose the best car for our needs. I felt like he was concerned for us - not for a sale. He was very knowledgable and professional - there was no sales pressure or hard negotiating.In general, everyone at Lexus of Naperville - even when getting a car wash - was courteous and trying to make every interaction easy.

Rom

20 de oct. de 2015

Dan has been courteous, professional and pleasant to do deal with. Transaction was smooth and straight forward. Me and my wife were satisfied with the purchase. Thanks.

John

20 de oct. de 2015

Dan Foster did a great job to. Went above and beyond to make us happy with the purchase. No pressure sales person. Would purchase next vehicle there.

Tim

19 de oct. de 2015

I was very impressed walking into the dealership, the greeting I received from reception and then dealing with Dan Foster made it a great buying experience. He was very helpful and accommodating and went out of his way to guide me through the process. Dan introduced me to Jake and Rene who were all great guys , too, and very helpful. I have a strong impression Dan and your team will take care of my long term car needs, which is critical to me. I really felt like a customer. Tried the car wash service last week...awesome! Plus Rene and Jake were very helpful on a few additional matters. Things are going well with my ES 350 and will keep you all posted. Dan and the team, keep up the good work...a great value!

lexusrcowner

18 de oct. de 2015

When I got to the dealership I wasn't expecting to but a car, I just was just looking. I was interested in looking at the 2015 rc. Anytime I went to look at cars in the past it was a hassle. One I told Mohammed what car I wanted to see he quickly brought up a clean rc in the exact color I wanted to see. Once I test drove the car I knew I was going to buy it! I quickly and easily went through the finance department where things were explained very simply to me by Chandra. She was great. She broke everything down for me so it was easily understood. The icing on the cake was the delivery of the RC. Violet was my technology specialist and she was terrific! She answered every single question I had. She was extremely patient and her friendly personality and professionalism were much appreciated. I will be back to Lexus of Naperville for all of my car purchases in the future. They have a great team of employees that made the process quick and painless!

airwolf

18 de oct. de 2015

Sal Lala and Tony Stewart really worked hard to put this deal together. They are polite, helpful and sincere gentlemen I have ever worked with. I would completely trust them to put my mother in the right car at the best price.

Gary R.

17 de oct. de 2015

My first contact with Andrew Farraher, Business Development Manager at Lexus of Naperville, was on a phone call from another dealer's parking lot to inquire about a previously owned 2013 Hyundai Tucson that was listed on their website. We had just lost out on another vehicle we were interested in purchasing due to it selling the night before at the dealership I was calling from, and I wanted to confirm the Tucson was available at Lexus of Naperville. Andrew was very friendly and helpful from the beginning and confirmed the car was indeed still there. Andrew greeted us when we arrived at the dealership and explained a little about Lexus of Naperville and their philosophy on customer care. Andrew introduced us to Steve Mills who would assist us with the car. While we continued to speak to Andrew, Steve readied the Tucson for our viewing by having the car washed. Very nice! Once the car was ready Steve explained the features on the car and then took us over to the Dan Wolf test track a couple minutes from the dealership. We were able to put the Tucson through a variety of environments on the 1/4 mile track, from panic breaking on wet pavement, to running down a cobble street to see how the suspension absorbs bumps. While we were test driving the Tucson Steve had the used car manager evaluate our trade-in vehicle. When we arrived back at the dealership we were ready to sit down and settle on a price. This process was painless as we quickly arrived at a mutually agreeable price on the Tucson and our trade-in. The reason the transaction was so fast is because Steve and everyone else at Lexus of Naperville didn't treat us like we were completely unaware of the Internet and the vast amounts of available information on automobiles, automobile pricing, trade-in values, etc. This level, of what I refer to as respect, was not what we received at some other dealerships we visited over the last couple of weeks. Also, keep in mind Steve, Andrew and the rest of the Lexus of Naperville team were not selling us a $60,000 Lexus, but were in fact doing their best to help us with a 3-year old Hyundai Tucson and our 10-year old Kia Spectra 5 trade-in. The finance part of the transaction was equally as trouble free thanks to the help of Business Manager Chandra Estrada. Chandra was able to get us the finance rate we were looking for as well as giving us options on additional warranty coverage. From arrival to departure we spent less than two hours completing our vehicle purchase at Lexus of Naperville, which for anyone that has purchased a car with a trade-in knows is a fairly fast transaction. The other great thing about purchasing a vehicle from Lexus of Naperville is that no matter if you leave with a brand new Lexus or a previously owned Hyundai you still get the great staff, and wonderful amenities (free car washes, free loaners, top notch service department, etc.), of a first class luxury dealership.

jdp

17 de oct. de 2015

Unlike other vehicle purchases I have made, this experience was truly phenomenal! I arrived not fully intending to purchase but my salesman, Steve Mills, convinced me that I was in the right place. He was friendly, knowledgeable, accommodating, responsive and non-pressuring. My new car orientation with Michael was also outstanding! He was patient, knowledgeable and enthusiastic about the product. I returned the next day for sealer application (3M) and both Steve and Michael were available, helpful and assisted me in getting done several things I needed completed. I was so impressed that I brought in my 2013 vehicle for service the same day!I expect to have my cars serviced at this dealership, as well as visit there to make future purchases.

tomecki

14 de oct. de 2015

Jon Krier has showed me and my wife that buying a car at the dealership does not have to feel like you are just another "number". He was patient with listening to our needs. Made us feel all the way through that once we find that "match" car that it will provide us with options and reliability just beyond our needs. Kids love our new purchase and we did not feel for a moment that were pushed. Jon,Thanks for your commitment and professional salesman attitude : )God bless!

Abby/Sadie

9 de oct. de 2015

Steve Mills sold me the concept of having a Lexus without being pushy. He gave me options. He listened to what was important to me. An excellent salesman, Steve's enthusiasm and knowledge of the product was evident, admirable...and contagious!

justinjelinski

7 de oct. de 2015

Worked with Jon and had a great experience. Very knowledgeable and worked extremely hard to get me the exact car I wanted. He communicated very well with me and called with any updates on my car. The car buying experience was very smooth and went through without a problem. I would recommend Jon to anyone.

Oxana_Pushmina

7 de oct. de 2015

Excellent car buying experience with Philip Asiedu and Tony Stewart, Chandra, and just amazing Michael Comer! Your performance guys is second to none, just beyond the words. Thank you very much for such a thrilling car purchase experience! We love you and be back for our next Lexus vehicle! THANK YOU!

LizUribe

2 de oct. de 2015

Steve mills and his team made our experience very comfortable. Steve got me a great deal and really put a great effort to keep me from shopping from dealer to dealer. He will be my go to person from here on

Bhursh

24 de sep. de 2015

This is the third car we've purchased from Lexus of Naperville. We continue to be impressed with the quality of service we receive from the porters to the sales people to the cashiers...very professional and helpful!

spring77

19 de sep. de 2015

Steve Mills was extremely helpful and accommodating in helping me find the right new car. Violet is a whiz at explaining the technology in an easy-to-understand manner.

nap87

14 de sep. de 2015

Steve was tremendously helpful in trading and purchasing a new vehicle. He and the sales manager were relentless into seeing that I walked out with what I was looking for. On top of all of that, they were friendly, courteous, and urgent in tending to my needs. Dealing with the finance department was also the quickest that I have ever dealt with at a dealership. I will be back again and will refer other people as well.

jyoti

12 de sep. de 2015

helpful salesknowledgable peoplepolite manageraccomodative staffpersistant staff i landed up buying here inspite live near oak brook dealershiprecommend to other people

Lexus Dude

11 de sep. de 2015

Recently bought a 2015 GX460 and the experience at Naperville Lexus was an great one. They had more cars than any other dealership in the area and couldn't have been a better buying experience. They priced it right the first time and didn't have to haggle with the sales team. Other dealers couldn't match their price or sales strategy

Antonela and Simo

10 de sep. de 2015

Right when you walk in you feel welcomed by all of the staff. We were approached by Steve and we all felt the positive vibe, he was very professional. While exceeding our expectations he also managed to please his boss with the car sale. He seemed to be very educated with a the car and sales. We even called him a few days later to get the car manual (that we forgot to ask about) he answered right away and when we went to pick it up, he was right there waiting for me with the book and to me that is awesome. In the end we are all very pleased with Steve, the car and overall the whole dealership. I will make sure to point all of my friends in his direction. In the future we will definitely purchase another car there and hopefully work with Steve again.

cha

10 de sep. de 2015

All sales/staff members are very courteous and polite.Once we stick with a dealer, we stay kind of forever until something might happen (and we expect do so).You have a great team.

Aurora Bob

9 de sep. de 2015

Absolutely loved Scott Sharrow as my new car consultant! Talk about no pressure, we were able to form a connection early on. First he suggested I could get comfortable and take off my boxing gloves. To me car shopping means war and I came to do battle! It was the best experience I've ever had and the process was painless! We didn't battle at all, not even with the finance guy! Lol

Lexus

5 de sep. de 2015

Where do I begin. I don't like car shopping. In fact I detest it. However, that all changed with Lexus Of Naperville. What a Class Act this dealership is. I purchased my first Lexus a 2016 ES350. I searched and searched many dealerships much closer to my home. All makes and models. None came close to the professionalism, that this dealership displays. Each and every person I encountered was professional, engaging and answered all my questions. The most important aspect to my car search was the Naperville "TEAM" took the time. They were not pushy and just concerned about making a sale, and moving on to the next customer. They took their time, to make sure that I was happy with my choice. (trust me I am picky and drive my self crazy and every one else in the process). Not this group of people. In the end they become like family. Thank you Andrew Farraher, (Business Development Manager) for greeting us when we entered your dealership. That first impression and the time you took to talk with us (when you clearly had a class presentation for new customers that your dealership provides.) showed me that I came to the right place. Thank you Sal LaLa my so very patient Sales Person. You performed beyond my expectations to help me find my perfect vehicle. Thank You, Bill Kuniej General Sales Manager for taking the time to answer all my questions when Sal was off for the day. In all the years I have purchased vehicles, never has any Sales Manager taken the time you had to personally assist with my questions. Thank You, Chandra Estrada Business Manager for going over all the finance paper work and explaining the different options of service contracts. Thank You Violet Versek, Delivery and Technology Specialist, you explained things so clearly, concise, and took your time with this Senior lady about the many features my vehicle has. Your engaging smile and bubbly personality is contagious. And thank you to all the other sales people and staff who just took the time to say hello and answer questions or just engage in conversation even though you knew I was working with someone else on a sale. You truly are a "TEAM" and that is one of the attributes that helps make a business successful.This is the reason that Naperville of Lexus sold me the first 2016 ES 350 of the year. You all made me so comfortable. I recommend if you are in the market for a vehicle come see this dealership you will not be disapointed.

Tina

3 de sep. de 2015

We worked with Steve Mills for the purchase of my car. My husband and I had some pretty tough criteria that we presented to Steve in order for us to trade in my current Lexus for a new one. Steve assured us when we began talking that he could meet our needs, of course we were skeptical. We spent a great deal of time talking with Steve along with Chris the manager about our wants and concerns.They listened, conferred and were able to get me the car I wanted at the price I was comfortable with. Lexus was not the only make I was considering but after meeting with the other dealerships it was clear to me that Lexus was the only one that really cared about my total experience in the car buying process. I am happy I went with the Lexus.

HM77

27 de ago. de 2015

My sales associate Mohammed helped to create by far the best new car sales experience I've ever had. Very straightforward, caring and not pushy. I enjoyed his personality and years of expertise! I have purchased numerous luxury cars and never had the experience of a specialist do a vehicle orientation. What a difference that made! Violet definitely knew every detail of the vehicle and was considerate of my time and numerous questions.

PJR

15 de ago. de 2015

Just bought a new Lexus IS350 from Lexus of Naperville. We had Sal as our salesman and he did a great job of laying out the options for us. We were able to come to an agreement on pricing and the service at the dealership was world class. They took the time to go over all the new vehicles equipment and features. I would recommend this dealership to my friends. As for SAL.

Carmella

11 de ago. de 2015

Although we live in a town with a Lexus dealer, we never buy a car from there. We have purchases ourcars and had service done at the McGrath Lexus. This shopping trip, my husband insisted on visitingthe Naperville Lexus dealership to see a car he found on line. I fought tooth and nail not to go therefor the traffic is so horrible. He won and we are both delighted with our new Lexus purchased there.Our two days were also very long. I am still wondering why we were there so many hours to closea deal on our car.That said (horrible traffic, tremendously long period of time to close a deal), the staff was veryaccommodating to work with.

rhu220

9 de ago. de 2015

Violet Vrsek; Violet made every attempt to make sure that I new how my new Vehicle's Electronic Equipmentoperated. That I could safely drive the car out of the dealership. During my 5000 check she again went over the vehicle details to make sure I had no further questions. Her service was 5 star.

RCbuyer

9 de ago. de 2015

Everyone I dealt with was courteous and helpful and I received the best deal I could find in the Chicago area. The only downside was that I closed the deal and took delivery on a Saturday and it took the better part of the day to be completed. Word to the wise is to try to restrict your activity with car dealers to week days.

Calderon04

6 de ago. de 2015

I had a wonderful experience at the Lexus of Naperville. Thanks to Sal I was very please with how he helped me. I couldn't be happier with the decision I've made. Thanks again Sal and everyone at the Lexus of Naperville.

LTappler

5 de ago. de 2015

I bought my first vehicle from Lexus of Naperville (LoN) in 2007, and I've ONLY bought vehicles from them ever since. I've bought MANY vehicles from them, and referred others, because they're simply the best at what they do. They are, hands down, exceptional in the sales process AND service after the sale. The dealership is owned by a very caring family man, and his values are evident in all the employees I've encountered at LoN. Everyone is warm, caring and intentional about your buying (and service) experience being a pleasant one. Fair pricing and exceptional service is this dealership's mantra.If you're looking to purchase a vehicle you can't go wrong with Nick Gerlak (the allstar salesperson), Hani Dolat, or Rick VanPelt! Tony Stewart is the best sales manager on the PLANET. And even the financing experience with Bill Cranley is always a pleasant one.For an extraordinary buying and service experience, look no further than Lexus of Naperville!

mom of 17 year old

31 de jul. de 2015

i purchased a used Mercedes for my son and had an awesome experience. Nick took time to show us highlights of the car and made the process seamless. I would love to deal with Nick when my mother purchases a Lexus.

Trackstar51

24 de jul. de 2015

Found the car via Autotrader, dealt with Hani. He was very straight and to the point, which I appreciated. His communication was excellent. Everything he said he would do, he did promptly. Once I went out to drive the car and finalize the purchase, the process took longer than anticipated but they made it painless. Buying a car takes a lot of time anyway and if you have to wait, then they know how to take care of you. I'd buy from them again without hesitation.

Betsy A.

22 de jul. de 2015

I had purchased a car from Lexus of Naperville for the first time a few months back. I was so impressed with my salesperson, Sal Lala, that I went back and purchased another car from him. Sal is very pleasant and accommodating. Sal made car buying a straightforward and easy experience from beginning to end! He is extremely knowledge about the products and helped us find exactly what we needed. I must also give kudos to our Finance Manager, Rene Peyton, was also extremely pleasant and was helpful in getting the financial part taken care of expeditiously and with no worries. Overall, I have found that Lexus of Naperville is different from other car dealerships I have dealt with. The atmosphere is very pleasant and professional. Sal treated us with respect and did not use high-pressure sales tactics. This was a great experience all around. Ive never been loyal to a particular salesperson/dealership -- until now. I plan to exclusively use Lexus of Naperville for all my familys car buying needs because I know Sal will take good care of us.

athz90

22 de jul. de 2015

We have been with Lexus of Naperville since 2010 and highly recommend this establishment as they always put the customer first and meet our every need. Sal Lala has been a tremendous individual who has worked with us diligently over the years. He has always put our interests ahead of his and his been a great help to us when selecting the right vehicle that fit our lifestyle and budget. We waited until he came back from vacation to select a vehicle because we value his amazing service. The service is phenomenal and we will continue to come back to Lexus of Naperville in the foreseeable future.

Tp

20 de jul. de 2015

Violet Vresk gave excellent instructions on the "working" of our Lexus Gx . She gave the instructions easy enough for us non tech savvy people. This is our 2nd car we bought from Nick. He is a trustworthy sales person. He is a no pressure type salesman.

Jpanderson727

17 de jul. de 2015

I very much enjoy working with this dealership. Rick Van Pelt is straight forward in dealing with as a salesman. There is no pressure placed on the purchaser. This is the second car I have bought here. They have a very good service department. Violet Vrsek was very helpful describing the car's features and how they differed from the car I traded in.

sly777

16 de jul. de 2015

My wife and I just took delivery of our new NX from our favorite dealer Hani. This is our second Lexus purchased from him and as expected, he made the experience a very stress free , casual and very enjoyable. I have dealt with many other dealers in the past but Hani is cut from a different cloth (that cloth made from Lexus probably :) He has always been very attentive to our needs and has treated us with respect as individuals. He makes you feel like you part of the Lexus family and genuinely cares. Anytime I stop in for service or a car wash, and if he happens to be in he spends time with me just catching up on stuff. He doesn't have to but that's who he is. He's become like a close friend that just happens to work at a dealership. So, if you happen to be in the market for a new Lexus or any other car.. just please go visit Hani first, its worth the effort and you shouldn't buy a car without talking to him first.

Return Customer

14 de jul. de 2015

I keep coming back and recommending this dealership to others because of the outstanding service. The staff is always courteous and professional from the front desk, to sales, to service. I always deal only with Hani. I have come to know him and his family over the years and he mine. Lexus is a premium product and I always feel I pay a fair price. Not cheap, but I have always gotten my money's worth. Reliable vehicles with very few problems. Great looking vehicles. I always look at competitors like Audi and BMW but always end up here.

Return customer

13 de jul. de 2015

I keep coming back and recommending this dealership to others because of the outstanding service. The staff is always courteous and professional from the front desk, to sales, to service. I always deal only with Hani. I have come to know him and his family over the years and he mine. Lexus is a premium product and I always feel I pay a fair price. Not cheap, but I have always gotten my money's worth. Reliable vehicles with very few problems. Great looking vehicles. I always look at competitors like Audi and BMW but always end up here.

3goldensandamutt

7 de jul. de 2015

We were treated with the professionalism expected from a Lexus dealer. Our questions were answered with respect, the dealer spent almost 4 hours with us. All of this made us feel as though we were the only people in the dealership. Each person who handled the transaction, from initial contact, to signing papers, to pulling out of the lot, was more than polite and generous with their time.

bobby1234

6 de jul. de 2015

I recently purchased GS 350 Certified very good experience the dealership is by far the best in Chicagoland area my salesman Salvatore Lala was very helpful he answered all my needs and I would highly recommend this place forbuying your next vehicle !!!

happycustomer

27 de jun. de 2015

Our salesman Sal Lala made selecting a new lexus at Lexus of Naperville, selecting features and getting to a final price incredibly easy and enjoyable. Sal was never pushy, and instead he listened carefully to what we were looking for and offered great advice and information that helped us to make a decision. He earned our trust before we bought our car and has been in contact since. He is very genuine. The dealership seems very focused on customer satisfaction after the sale as well. Glad we were lucky to have worked with Sal and looking forward to working with him in the future.

gmacek

27 de jun. de 2015

I went into this dealership after an online search for a used GTI and it brought me to this Lexus dealer. I was quickly contacted via phone and email the day before I was able to visit their location. When I was browsing the lot looking for the car I saw online, Steve came out and made sure I was being taken care of. Everything from there on out was great, from any questions about the car to the test drive (the local test drive track is fun!) to the final sale was a very positive experience. Steve kept in touch with me even off business hours to confirm car availability and scheduling a time for me to come back in for the actual purchase. This dealership is beyond professional and I'd recommend them no matter what kind of car you're looking for.

geneguy

27 de jun. de 2015

Violet Vrsek took on the daunting task of showing us all of the "bells and whistles" our 2012 RX 350 Lexus featured. We hadn't purchased a car since 2007, so we were amazed at all of the latest, up to date surprises. She took her time, never rushed and patiently reviewed (sometimes over and over) all of the luxury gizmos. She was very congenial and made the learning experience an enjoyable orientation. She enthusiastically encouraged us to get in touch with her any time we needed a booster course. What a gifted teacher she is! Thanks, Violet!

Not Easily Satisfied

25 de jun. de 2015

We stumbled upon the RX350 F Sport after test driving an Acura MDX across the street. Steve Mills met me in the dealership lot and took time to educate us about the car and its features. This was my 1st experience looking at a Lexus and 1st experience at Lexus of Naperville. Steve was very patient, and not a pushy salesman which we appreciated. After a test drive around the track and a couple days texting Steve my questions we made the decision to purchase our 1st Lexus. The negotiation was quick and professional. Steve made the entire process painless and presented the car to us with the Lexus bow from the Christmas commercial. Rene Payton in Finance was terrific, too. It could not have been a better experience which made a great, lasting 1st impression.

Lenisha R.

24 de jun. de 2015

This is my first time making a big purchase and the staff at this dealership was very helpful. My sales guy Hani was very easy going and he made this experience a very comfortable one. We found the truck With the options I wanted at a different location and I was told that they could have it to me in a week or two. I got a call the next day stating that my vehicle was in and I could come pick it up. The technology specialist (Violet) did an excellent job making sure I understood how to use the features of my car. She even called a few days later to see if I had any issues or questions. I would definitely recommend this dealership to other buyers. Thanks guys for a wonderful experience! BTW I LOVE my new car! 2015 Nx 200t

Funtime123

24 de jun. de 2015

I truly would like to thank all you guys at Lexus of Naperville car dealership.You guys are truly keeping the standards of Lexus High. I would like to give a special thanks to Manager Mike Jones and my service consultant tech. They was very informative and understanding to my service needs. Not only did they take care of an unexpected issue they also kept me informed step-by-step and never once said what he could not do. He only said what he could do. He even went as far as giving me a rental car for a couple of hours to make sure ,I wasn't inconvenience. I have been working in customer service for over 20 years.I know great customer service when I receive it.When I left Lexus of Naperville Car Lot I knew, I would be returning again rather it be for the servicing of my vehicle RX 350 or to purchase a new one from Lexus of Naperville.Thanks,Sent from my iPad

LenishaR.

24 de jun. de 2015

This is my first time making a big purchase and the staff at this dealership was very helpful. My sales guy Hani was very easy going and he made this experience a very comfortable one. We found the truck With the options I wanted at a different location and I was told that they could have it to me in a week or two. I got a call the next day stating that my vehicle was in and I could come pick it up. The technology specialist (Violet) did an excellent job making sure I understood how to use the features of my car. She even called a few days later to see if I had any issues or questions. I would definitely recommend this dealership to other buyers. Thanks guys for a wonderful experience! BTW I LOVE my new car! 2015 Nx 200t

Plata Family

23 de jun. de 2015

Violet Vrsek was very nice explaining the new car features. She really toke the time with a big smile on her face! She never made us we were a bother to her! Way to go Violet! Scott Sharrow was very helpfull taking over while Nick Gerlack was on vacation. He made the purchase look very easy. Securing finance trough Lexus was easy and they even my credit union finance rate from 1.99 to 1.95 percent finance! Picking up our new GX 460 from Lexus of Naperville was the best choice! We will go back and purchase again from them.

Plata Family

22 de jun. de 2015

Violet Vrsek was very nice when explaining the new car features. She really toke the time with a big smile! She never made us feel like we were a bother to her! Way to go Violet!!! Scott Sharrow was very helpfull taking over while Nick Gerlak was on vacation. He made the purchase look very easy. Finance was secured trough Lexus at a very low rate 1.95 better that my company credit union 1.99 ???? picking up our new GX460 from Lexus of Naperville was the best choice!

Alex&Grazyna

20 de jun. de 2015

My husband and I had a wonderful experience at Lexus of Naperville. We got a 2015 Lexus IS 250 F Sport. It drives very smooth and is extremely reliable. The car looks beautiful and I look for excuses to drive it every day. The employees at the dealership were very kind and trustworthy. They went through everything with us step by step, even all the wonderful new features in our car! I highly recommend this dealership and will be back to say hello.

Katie Blehelm

12 de jun. de 2015

I would rate my experience overall as a strong five star. Salesperson was knowledgeable in all aspects of the 350Rx suv and the sedan. Answered all questions I had & more. He was very excited about the Lexus cars. The employee who took me through the technology on the navigation systems was equally as knowledgeable. A very pleasant experience for both my brother & myself. I would certainly recommend Lexus of Naperville to my friends. Love my Lexus.

Michel S

12 de jun. de 2015

I purchased a Pre-Owned Jeep at Lexus of Naperville and I must say, I am very impressed with the whole dealership! What a wonderful purchasing experience!. Thank You Laura Krist for your patients and Outstanding Service! I am truly impressed. You have gone over and above! I WILL be a returning customer!

Lexus GX (New)

8 de jun. de 2015

The Sales, Finance, and Delivery team members were great! They worked to ensure it was a win-win for both parties. We are pleased with the results and we looking forward to a lasting partnership with Naperville Lexus. Keep up the GREAT Work!!

Cathy F.

8 de jun. de 2015

We recently purchased a 2014 Ford Escape from this dealership. Even though we did not buy a Lexus, the staff treated us like valued customers. Their level of service was excellent. Laura Krist guided us through the process, from the test drive to the final cost. She is friendly, courteous, very professional and made sure we were happy and satisfied wirh the transaction and ultimate purchase of the vehicle. Job well done!

Lexus lover

6 de jun. de 2015

I was very impressed with the buying experience! Rick was low key in his approach to making the sale .He knew his product and found us exactly what we wanted.Violet also was a very pleasant person to work with. She expressed herself very well and showed lots of patience in explaining things to us. Her presentation was excellent !

RickGS

1 de jun. de 2015

I purchased a car from Laura Krist. Laura did a wonderful job assisting me with my purchase. She is a thoughtful, knowledgeable sales person. This is my second time purchasing a car from her. I would recommend her for your next car purchase.

Speterson133

1 de jun. de 2015

Dan has been working with my family and I for almost 10 years and has always delivered sound advice and service. When it came time for me to purchase my first Lexus, Dan delivered as always. Thank you!!!

PKPeroutky

31 de may. de 2015

I never felt pressured at this dealership. I first encountered Dan Foster when I came to get some general information on a Lexus Hybrid. We had a candid discussion regarding what I owned and how a Lexus could rectify the issues I had. When I seriously was considering a Lexus 300 ES, Laura assisted me and addressed all the questions I had. The delivery day of my new car was well done by Mike Comer and Laura. I am very pleased with my new car and the TLC I received at Lexus Naperville.

David 123

31 de may. de 2015

Laura was most knowledgeable and professional in her dealings with us. She was a pleasure to work with. Prompt and available to all of our questions. This is my first dealing with Lexus and I have to say the experience was quite good. I have spoken with many people who have dealt with Lexus of Naperville and all spoke glowingly of their working relationship.

MLS

29 de may. de 2015

Rick did a wonderful job with answering all our questions and was so patient. I will recommend him to all my coworkers! Very helpful with new and used cars. Thank you for all you do

dmeister33

28 de may. de 2015

Sal Lala was an excellent sales representative. He spent the time necessary to make a well informed decision. The process was easy and efficient. Everyone in the process was extremely helpful.

stanley

28 de may. de 2015

For anyone else seeking to make a purchase of a fine Lexus automobile, the man to see is Sal Lala!!!He was highly knowledgeable of the product that we were interested in. His approach of being interested in our individual needs, clearly steered us in a great purchase. We could only say that from the time we entered the dealership to our introduction to the final moments of boarding our vehicle for departure, Sal was there confidently. We both felt the time spent by both ourselves as well as Sal in closing the purchase, was to say the least, effortless on our part. We stated our position for purchase and Sal guided us into the ownership that we sought. If we owned a dealership, we would hire Sal in a moment. Thanks again for the experience.Robert and Margaret Wabol

Tom and Annemarie T.

28 de may. de 2015

Our recent experience purchasing a Lexus 350 at Lexus of Naperville far exceeded our expectations! Sales Professional Dan Foster and Technology Specialist Violet Virsek were both paramount professionals in every aspect of our transaction. They honed in on our needs, listened to our input, and answered all of our questions. We had been very specific about the exact pre-owned car we were looking to purchase, and Dan called us immediately when one came in. He is a great listener, exhibiting professional skills and a caring attitude that serve him and this company well.Our experience at Lexus of Naperville also included contact with service people Bill Reineke and Darryl Nelson, both of whom demonstrated excellence as well.We will not hesitate to speak positively to others about Lexus of Naperville, and look forward to dealing with Dan in the future.

ShirleyG

28 de may. de 2015

Super overall experience at Lexus of Naperville. I am a long time Lexus owner. Purchased several Lexus in the past. Leased a new RX350 a little over a year ago. Just recently purchased certified Lexus Hybrid car last week I worked with Dan Foster on both recent deals. Dan is a great salesman and individual. The entire staff made it a pleasant experience for me.

billymac51

27 de may. de 2015

We were in the market for a new car. We checked out several makes and models and settled on the Lexus RC350. We worked with Hani Dolat at Lexus of Naperville. He listened to what we wanted and worked hard to make it happen. He gave us good advise, made the sales process an enjoyable experience and walked us through everything that needed to be done. We love the car and enjoyed working with Hani. Look him up if you are in the market for a Lexus. You will not be disappointed

neededacar

27 de may. de 2015

Dan Foster, above all, respected and valued us - our time, our money, our opinions. He worked so very hard to make the sales process easy, efficient, convenient, and short! He left us alone when we needed to talk yet was there to move the process along once we had made a decision. No pushing until we said "push"! Valuing us as customers made us look at this dealership in a much, much better light, and added value to our purchase. We will definitely consider buying our next car there, or wherever Dan works!

knappo1307

27 de may. de 2015

I have bought 2 vehicles from Mohammad Naim at Lexus of Naperville over the last year. He is always fair and his communication is excellent. My overall experience at the dealership was fantastic, and I will definitely be back in the future.

murphy, k

27 de may. de 2015

My husband and I had a great experience at Lexus Naperville. We came in to test drive a car and bought that car the same night. I love the car and I am happy with the purchase. It was a refreshing change to be assisted by May Suntikul, such a charming young lady. After the purchase I was given a very helpful overview of the operational aspects of my car by Violet. Bill Cranley in finance made everything seam less. Thanks very much for the great friendly service.

Joe and Susan

25 de may. de 2015

We recently purchased our second new Lexus from Lexus of Naperville. With each purchase Sal Lala was our sales consultant. Sal was courteous, friendly, professional and very helpful with each purchase. Each purchase was seamless. The entire process was efficient and we never felt like we were "dealing with a car salesman". Our needs were completely met including a very fair and easy sales process for our trade in vehicle. Michael Comer was our dealer specialist on our recent purchase. He was extremely knowledgeable and thorough when explaining the function of the multiple accessories and operations of the vehicle. He also was courteous, respectful and efficient.Our past and recent experience at Lexus of Naperville was excellent. When we are ready for our next Lexus we will return to Lexus of Naperville and request Sal and Michael. We give the dealer as well as Sal and Michael our highest recommendation.

Joe

23 de may. de 2015

Last month I had the experience of working with Frank Paull to sell my Lexus LS400. I am extremely pleased with the service Frank provided

JeffMueller

23 de may. de 2015

I bought an NX last night and the transaction could not have been easier. Our salesman Frank Paull did an outstanding job to find in the car we wanted exactly as we wanted it. He even have the paperwork ready when we arrived at the dealership.

annaphan51

22 de may. de 2015

I did my research and knew the car I wanted. Nick was helpful and informative. He answered all of my first time car buying questions with professionalism and patience. Thanks.

Kochen,Craig

22 de may. de 2015

I purchased a brand new 2015 Lexus GS 350 on May 21, 2015 from Lexus of Naperville. This was my second new car purchase over the last two years. My sales rep Sal was extremely helpful throughout the process. I received a competitive sale price and a reasonable offer for my trade-in. Why would I recommend Sal and Lexus of Naperville to my friends ? They never high pressure you, their follow-up is excellent and they thoroughly explained all of the great new features that came with the car (thanks Jake). Sincerely,Craig Kochen

Ben5170

22 de may. de 2015

We had a great experience at your dealership, Our Sales consultant Steve Mills was extremely helpful and answered all of our questions. We will purchase our next vehicle from Steve & Lexus of Naperville.

Bev

21 de may. de 2015

This dealership was recommended to us by a family member. It was an overall positive experience that resulted in my becoming a Lexus owner. The staff was helpful, knowledgable and patient.

catherine

21 de may. de 2015

I could not of asked for better costumer serve, price and knowledge than I received from Lexus of Naperville. Since this car was a birthday present to our daughter the staff wanted to help celebrate so drove the car to our house and put a giagantic red bow on top of the car. Im so pleased with everything that Im even writing this review before my daughter gets home from school. Thank you May and Andrew for making this was and special.

Ccdell

21 de may. de 2015

I bought my very first car from this dealer almost 11 years ago. My husband and I returned there 5 years ago to purchase my next car. It was our first stop this time around. Unfortunately, they didn't have anything last week when we visited. This forced me out to 4-5 other dealerships....not good experiences! I searched Lexus of Naperville's website and found a car had been added to their inventory that we were interested in buying. So we headed out again....and hated that car! However, Dan recommended a car we had never considered, for $12,000 LESS....and we own it!

TimoP1977

21 de may. de 2015

My wife has bought 5 cars from Lexus in Naperville and Hani Dolat always made sure the got a good deal, excellent service and she always left the dealership feeling she made a good decision. This was to a big part because of Hani's pleasant personality, his great subject matter expertise and patience. He displayed the same service excellence when helping me to get into my first Lexus after owning an Audi and a BMW. I couldn't be happier with my choice in car, dealership and Sales representative. I highly recommend Hani and Lexus of Naperville to anybody in search for a not just a great car but an overall great service experience.

Ian

20 de may. de 2015

From the time we walked into Lexus until we drove our new RX350 home we received excellent service first from Frank Paull our sales person and then Violet who went through the workings of the car with knowledge and patience.Ian Hole

TimoP1977

20 de may. de 2015

My wife has bought 5 cars from Lexus in Naperville and Hani Dolat always made sure the got a good deal, excellent service and she always left the dealership feeling she made a good decision. This was to a big part because of Hani's pleasant personality, his great subject matter expertise and patience. He displayed the same service excellence when helping me to get into my first Lexus after owning an Audi and a BMW. I couldn't be happier with my choice in car, dealership and Sales representative. I highly recommend Hani and Lexus of Naperville to anybody in search for a not just a great car but an overall great service experience.

dc5423

20 de may. de 2015

Philip took really good care of me. I leased a new 2015 gs 350 . All thought my monthly came out to be a little more then id like i got alot car for my buck.He did a really good job explaining the process, and making sure I didn't have any questions along the way since it was my first lease.

rrs

19 de may. de 2015

Didnt intend to buy a new car when we walked into the showroom! Nick Gerlack and Violet made our shopping experience worthwhile! Nick was very courteous and frank in his opinions over my concerns

D

19 de may. de 2015

Who goes in for a car wash, runs into your previous salesperson and drives away in a new vehicle? Never underestimate the "talent" of Rick! This is our 9th Lexus, all purchased from Rick! He respects and understands his customer and appreciates their business. Rick is solid!Jake Baron provided us with information relating to the vehicle's technology. Jake was patient and concise in his explanations and demonstrations.Additionally, the Service Dept. at Lexus of Napervile typically does a great job as well.

binski2

19 de may. de 2015

My wife and I were looking for a safe, affordable, and reliable used car for our daughter. Lexus of Naperville had a used Ford Escape we were considering and since I was not familiar with that car we came in to do a test drive and 'kick the tires'. Laura Krist was our sales consultant and she was so easy to work with! Laura was very friendly and greeted us with a smile and professionalism. She went out of her way to make us comfortable and relaxed (we've had the typical unpleasant car buying experience at other dealers). Laura listened to our needs and in literally 10 min we agreed on a price that was acceptable - and that was it! It was very refreshing to have such a positive experience buying a car. I highly recommend Laura to anyone that wants a friendly, professional, quick car buying experience with great customer service.

binski2

18 de may. de 2015

My wife and I were looking for a safe, affordable, and reliable used car for our daughter. Lexus of Naperville had a used Ford Escape we were considering and since I was not familiar with that car we came in to do a test drive and 'kick the tires'. Laura Krist was our sales consultant and she was so easy to work with! Laura was very friendly and greeted us with a smile and professionalism. She went out of her way to make us comfortable and relaxed (we've had the typical unpleasant car buying experience at other dealers). Laura listened to our needs and in literally 10 min we agreed on a price that was acceptable - and that was it! It was very refreshing to have such a positive experience buying a car. I highly recommend Laura to anyone that wants a friendly, professional, quick car buying experience with great customer service.

Sladjana

18 de may. de 2015

This was my first time buying a car and it was a great experience. May was our sales associate and when she wasn't sure of an answer she made sure to ask someone above her. In any sales situation, most of the time I feel pressured to make a decision I may not necessarily want to make HOWEVER this was not the case. I was given time to think about this large purchase without being afraid I'd lose the car over a "few bucks". My husband and I were given time to think about the purchase, inspect the car, talk it over...any request we had and could think of was met. Thanks Lexus - our used Mercedes Benz is good so far. Thanks for working with us and not making us feel like a sale was most important to you!

Markjl

16 de may. de 2015

I purchased a Lexus NX F-Sport.I couldn't be happier. The car is awesome and LON made every effort to insure I had a great purchasing experience and a great experience after the sale. They took over 2 hours to review everything about the car and have followed up several times to insure all my expectations are met.Great Job.thanks

lexuslover44

16 de may. de 2015

Sal and Dan both extremely friendly and patient. Sal made sure I was happy with the Ls430 not just the price but took the time to show me about some of fun features I didn't know exist. After a long search for the right car of my growing family, I'm grad that search ended at Lexus of Naperville with Sal and the team.

Finally

15 de may. de 2015

Finally got my Lexus RC 350. Thanks for all your help. Car was well explained. Sales team worked hard to make it happen. Thanks again!!

Ratchet199

15 de may. de 2015

Sal went the extra mile. He work with us well after his shift, making sure we had quality service. He made sure that the car was in the best shape possible. There were couple dents on the vehicle that were buying that were not there before, and he them fixed immediately. He was patient and made that we had the best service.

naperpete

14 de may. de 2015

Day before yesterday I went to Naperville Lexus to just look around a bit, and I walked out with a new car! If you are like me, you don't really relish the idea of dealing with automobile salesmen (high pressure, fast talking--you know) but my salesman, Hani Dolat was the exact opposite, affable, low key, and seemed really interested in my making the right choice at the right price. After I decided on the car another gentleman, Michael Come, spent a great deal of time with me, making sure that I understood all the new technology and bells and whistles on the new care and how to work them. All in all, I'm highly pleased with this dealership and recommend it wholeheartedly. And make sure you ask for Hani!

VMenon

14 de may. de 2015

Nick Gerlak was the Sales Person. He made sure that I was not being served by any other sales person. He showed lot of enthusiasm, professional skills and courtesy in explaining things. The vehicle I purchased has been good so far. Nick followed up with a telephone enquiry after the sales to ascertain if everything is fine. As far as the financial deal is concerned I do not think the price was cheap. That is understandable since every business has to meet their profit/yield. Yet I am happy with the conclusion. I would say the Sales Person conducted the whole process of selling alone up to the bill payment. I trusted him to give me a reasonable deal.

ddyson

13 de may. de 2015

Everyone at Lexus of Naperville was both friendly and well informed! My sales consultant Philip Asiedu was amazing, nice, very patience with me and knowledgeable! I have been a loyal Toyota driver for 9 years now with no issues! We were looking to purchase another vehicle and we decided we wanted to get a luxury car and thought why not go with a Lexus since our Toyota has been so reliable. I had not purchased a new car in 9 years and this was a smooth experience! Test drove a Lexus and fell in love! I would definitely recommend purchasing a vehicle from Lexus of Naperville!

lexigirl

12 de may. de 2015

We have bought four cars over a period of many years and have always found this dealership and its salesmen to be excellent in every detail. The service department is so willing to go the extra mile which is greatly appreciated. We love a Lexus and can't seem to choose any other car. The only surprise is how long it takes to buy a car these days!

M. Shaum

11 de may. de 2015

This was our first experience with the Lexus brand. Our salesperson Laura Krist was excellent. Even though we had pretty much decided on the vehicle we wanted, she took the time on a busy Saturday to go through things with us. After a successful test ride, we got right to talking about our purchase.Laura is a great example on how to do business with car buyers. Her approach was low pressure, and was open to our thoughts on how the deal could get done. Gone were the multiple trips to the sales managers and sales games etc.. just honest and direct conversation. We are loving our new Lexus RC350 and would return to this dealership without hesitation in the future.

Wht08tc

9 de may. de 2015

We considered multiple cars, took a few test drives at the Naperville test track, and weighed our options. Our salesperson, May Suntikul, was helpful, friendly, and knowledgeable. She answered all of questions. She even had some smart questions for us that made us consider which car would work best for our family. Car shopping with a 4 year old could have been a disaster, but May was great with our son. We ended up with great deal on new GS350 F-sport. Once we settled on the right car, the paper work was quick and straightforward. Low pressure, honest buying experience.

Rick S

4 de may. de 2015

I stopped by on whim after visiting other dealers in the area. Ultimately, I was looking for a used 4Runner and the lot had just received one on trade. Better lucky than good I suppose. I met with Nick Gerlak inside the dealership. We chatted for a bit and then headed out on a test drive. Nick was respectful, accommodating, and extremely helpful throughout the buying process. Nick made me a very generous trade-in offer on my previous vehicle. Overall, I had an extremely pleasant experience and would recommend LofN, and especially Nick Gerlak, to anyone looking for a used (or new) vehicle. Rick S.

Cindy

4 de may. de 2015

This is my second car that I have purchased from Lexus of Naperville. My 2005 Lexus was great and now my 2012 is even better. The best part of the Lexus experience was working with my car salesperson, Sal Lala. He was very patient and helped me find the exact car that I needed. After purchasing the first car with him, I knew that he was the only salesperson that I wanted to deal with in the future. Even after the purchase when I came in for car washes, he would come to greet me and ask me about my car. He is very kind, friendly, and truly cares that a customer finds the right car to meet his/her needs.

ZainesMimi

30 de abr. de 2015

We pulled in to the service area of our local Lexus dealer because we were not sure our air conditioning unit was working. We had just purchased this 2013 Lexus 350 the week before from another dealer. We barely knew any thing about the car, (let alone how to get to the air conditioning feature). The service tech told us that our air as not working because we had not activated it! We told him that we had received no instructions on the car, other than turning it on and locking it! We were told that if we went around to the front of the dealership we could meet with someone who could explain a few things to us.This is when we met Michael Comer, a Lexus Delivery Specialist. He was simply amazing! He took the time to explain so many of the cars features and hidden things that we were not aware of. For example, how the key comes apart from the fob, how to lock the glove box, how to open the rear door and lay the seats flat and so many other things! He spent over an hour with us and truly educated us (with as much as we could absorb)!He was kind, patient and had a sense of humor! He said that he had shown us about two-thirds of what we needed to know and invited us to come back for the last thirHd of the instructions as soon as we recovered from our "brain overload". He is a true asset to this dealership and to the Lexus community. You are very lucky to have him and we are very lucky to have met him.

Tie3747

29 de abr. de 2015

I was very pleased with my entire experience with the individuals over at Lexus of Naperville. Laura Krist was a phenomenal salesperson. She was committed to finding the perfect RX 350 for my picky taste.. She stayed late & made sure I was totally satisfied with my selection. This was my second experience with purchasing a Lexus but for more rewarding... I would highly recommend Lexus of Naperville

Bzybee

28 de abr. de 2015

I just finished purchasing my second Lexus with Sal Lala. He is patient, professional and courteous. He answered all my questions and addressed all my concerns. Sal is a great guy to buy a car from. He does not make you feel like you're being pressured. He turns a dreaded experience into a positive one.

3MMoses

22 de abr. de 2015

I was very pleased with my experience at Lexus of Naperville. Dan Foster understood what I was looking for and found me a deal! I left very happy with my purchase.

Denise

22 de abr. de 2015

I was very impressed with the care and attention that they pay to the details. I felt that they were very fair and honest. They were able to get me my dream car for what I wanted to spend, which was great! I was even more impressed with the care that they provide post the actual sale. They took over an hour to take me through every detail of my car and be sure that I understood how everything worked.

Denise

21 de abr. de 2015

Laura Krist was my salesperson. Laura is very personable... She was committed to my car buying experiences. This was my second Lexus purchase, and I chose Laura both times... My experience with Laura was OUTSTANDING!!! If/when I purchase another Lexus, Laura will be the Salesperson I choose.

Cammy

20 de abr. de 2015

Dan Foster was my salesman at Lexus of Naperville and I must say the customer service was exceptional! Not only was the service exceptional, the vehicle was also.

S&D2015

20 de abr. de 2015

If you are looking for a new car head over to Lexus of Naperville, and ask for Laura Krist, sales consultant. She will make your experience of buying that new car as seamless as possible. With our list of questions, Laura patiently answered each and every one of them. At one point she even pulled out of us something to consider even though we thought we had done our homework. Our first visit with Laura was the preliminary one, driving the car and gathering facts, but there was one other dealership we wanted to visit. In the meantime, we had a follow up call from Laura to see if we had thought of any other questions. What we liked about Laura was we did not feel pressured at all which is the downfall of going to most dealerships. In the end we went back to Lexus of Naperville, finalized everything with Laura and drove home our 2015 Lexus RX350 after Jacob Baron patiently explained in detail how everything worked in the car. Lexus of Naperville has the kind of customer service people want but rarely see these days. We highly recommend Lexus of Naperville and Laura Krist and Jacob Baron.

Bob A.

20 de abr. de 2015

Laura and George at Naperville Lexus were very helpful with the Lease of our new RX350! Highly recommend this dealership and will tell my friends.BA

Cammy D

20 de abr. de 2015

Dan Foster was my salesman at Lexus of Naperville and I must say the customer service was exceptional! Not only was the service exceptional, the vehicle was also.

S&D2015

20 de abr. de 2015

If you are looking for a new car head over to Lexus of Naperville, and ask for Laura Krist, sales consultant. She will make your experience of buying that new car as seamless as possible. With our list of questions, Laura patiently answered each and every one of them. At one point she even pulled out of us something to consider even though we thought we had done our homework. Our first visit with Laura was the preliminary one, driving the car and gathering facts, but there was one other dealership we wanted to visit. In the meantime, we had a follow up call from Laura to see if we had thought of any other questions. What we liked about Laura was we did not feel pressured at all which is the downfall of going to most dealerships. In the end we went back to Lexus of Naperville, finalized everything with Laura and drove home our 2015 Lexus RX350 after Jacob Baron patiently explained in detail how everything worked in the car. Lexus of Naperville has the kind of customer service people want but rarely see these days. We highly recommend Lexus of Naperville and Laura Krist and Jacob Baron.

don55

19 de abr. de 2015

I came in for service, not expecting to buy a new car. Dan made it simple. He knew the net price I was willing to spend for the new car and he made it happen.

IrishTenir

19 de abr. de 2015

We purchased a Certified PreOwned Lexus RX350 with an average of less than 4000 miles per year. It was a rare find and included 3year/100,000 mi warrant.I have leased two previous Lexus cars from this dealership in the past.. Our sales person, Laura Krist was very knowledgeable about the model, it's features and was a pleasure to work with. Ours was a very pleasurable experience and I would not hesitate to recommend her or the dealership in the future!

Dori65

19 de abr. de 2015

Dan has sold me several cars and I will never buy from anyone but Dan. Outstanding customer service and friendly. Your lucky to have such a great person working for you.Dori

JimB

19 de abr. de 2015

My wife and I just purchased a 2015 GS350 Crafted Edition. Our experience with the dealership and with our sales representative (Laura Krist) was truly outstanding. From the moment that we walked in the door, we received outstanding customer service. Laura did an excellent job of understanding our needs and presenting us with options. She also did a very nice job with price negotiations. It was fast, efficient, and low-stress. We have had our vehicle for two months now and couldn't be happier with the vehicle and the service that we receive from Lexus of Naperville. I highly recommend, Laura and this dealership. They have earned our current and future business.

don55

19 de abr. de 2015

I came in for service, not expecting to buy a new car. Dan made it simple. He knew the net price I was willing to spend for the new car and he made it happen.

Boots

18 de abr. de 2015

Laura Krist sold me a Lexus. She listened to what I wanted and matched me with a great vehicle. I was going to buy a BMW and Laura did not talk bad about BMWs she showed me the great benefits of purchasing a Lexus from Naperville Lexus.

rhu220

18 de abr. de 2015

Dan Foster was calm and simplified the lease process and understanding of the new Tax law. We had a late night delivery of the car which went smooth and quickly. The Dealer stayed open until we were satisfied and in possession of our new 2015 GS 350 Sport. Dan and the dealer needed to locate the car I wanted and searched until they found the first color combination. Thanks to all involved including Mark Malak who started the process.

Karin

17 de abr. de 2015

We have had are RX350 for about 6 months now and we absolutely love it. Dan Foster made the experience a good one from the beginning to the final transaction. He answered all our questions was not push and treated us like family. He and the entire dealership couldn't have been any better. The stars to rate do not seem to be working but I would do 5 stars in every aspect.

newowner10

17 de abr. de 2015

Love my new car. The overall car buying experience was great. The sales person I worked with Dan Foster was excellent. They were willing to working with me and answered all my questions. Really made me feel welcome and comfortable. Everyone in sales and service has been great. I would definitely recommend this dealership to family and friends.

ptf11

16 de abr. de 2015

We visited this dealer twice before deciding to buy. Both times, Dane Foster was very helpful and never attempted to hard sell us a car before we left. When we decided on a car Dan and the entire dealership was quick and efficient in the delivery of our car. Over all, an excellent salesman and dealership.

bob-bob

16 de abr. de 2015

I worked with Dan when buying my first certified used 2005 ES and went to him for the 2006 LS. Both deals were great and we moved on to sell the the ES when we were doing a remodel of the house and two cars were to be a burden during construction. After the construction, we leased a 2014 ES from him and have also moved to the 2014 LS 460 lease. One we will buy outright after the lease is over and we look to him for advice on the best deal in 14 months when we must decide what to do when the lease is up.

Mimi85

16 de abr. de 2015

Dan was fantastic!He made sure that I was comfortable and taken care of at all times. Overall, he made my purchase experience a very pleasant one. I'm very happy with my purchase!

Md

16 de abr. de 2015

Dan was outstanding. He was an individual who listened to my needs and catered to what type of luxury I was looking for. Dan does not sell cars, he just happens to be in that industry! Great experience!

rlupori

16 de abr. de 2015

we have bought 5 vehicles from Dan Foster, 2 cert. used, 3 used, all in great condition when purchased. Have since sold 2, other 3 doing good, the latest being 07' mustang GT. all I do is tell Dan what I am looking for and he eventually finds it.

ptf161

16 de abr. de 2015

We visited this dealer twice before deciding to buy. Both times, Dane Foster was very helpful and never attempted to hard sell us a car before we left. When we decided on a car Dan and the entire dealership was quick and efficient in the delivery of our car. Over all, an excellent salesman and dealership.

Lori & Bob

16 de abr. de 2015

We used this dealership to find two of our used Lexus cars. Dan was our salesman both times. We couldn't have asked for a better experience. We made multiple visits and viewed a lot of used vehicles searching for the perfect vehicle for us at a good price. Dan was very patient, helpful and knowledgeable. He went out of his way to provide us with a positive car buying experience.

Dwight and Laurie

16 de abr. de 2015

We worked with Dan Foster, and found him extremely friendly, helpful, and very knowledgeable about the vehicle we were interested in. It really gave us the peace of mind we were looking for. Since, buying our first vehicle with Dan, when we were ready to purchase our second vehicle,we already decided that we would go back to Lexus of Naperville and work with Dan again, and we had a great experience and are extremely satisfied with our purchases. We will recommend Dan Foster to anyone we know who is looking to buy a new or used vehicle.

jim1968

15 de abr. de 2015

My old Lexus was in a accident so I was in search of another Lexus with great service history. I called Dan and inquired about the car. He confirmed it was just back from service and was ready to go. I told Dan when I would arrive so he had the car warmed up and waiting for me when I pulled in. I drove the car and confirmed it drove as nice and he said it did. I worked out a nice price and drove it away. Probably my easiest automobile purchase ever, I love my free car washes and free service loaners. His manager Bill Borta was helpful in getting this deal done I would go anywhere else for a Lexus.

Mike

15 de abr. de 2015

This dealership had the used car we had been searching for. We dealt with Dan Foster. Despite the fact that we were purchasing used, rather than new, and despite the fact that we were not buying a Lexus, Dan spent a great deal of time working with us. He was pleasant, patient, professional and thorough in every way - answering all of our questions and addressing each and every concern. He actually made a difficult process easy and enjoyable. I would not hesitate to recommend Dan Foster, and I hope to do business with him again in the future.

Gwena

15 de abr. de 2015

We have purchased 2 Lexus vehicles from Dan Foster and will return to purchase another. Very kind and helpful. If you have any questions someone is always willing to help.

jhudetz

15 de abr. de 2015

I recently leased my 2015 IS 250 with Dan and previously leased my 2013 RX350 with him as well. My parents have also bought two cars from him. Working with Dan is such a breeze. My dad tends to walk out of car dealerships because he doesn't like dealing with the salesman but he speaks so highly of Dan and enjoys working with him. He's laid back and no pressure what so ever, that's why we keep returning to him! On my last lease I actually thought about getting a less expensive car and my experience at Nissan was terrible! I drove right from Nissan to Lexus and was signing papers to my new IS 250 within 15min. The price was the same and I was getting SO much more from Lexus! Dan knows how to treat his customers right. We will be back!

pga0008

15 de abr. de 2015

leased a new ES350 and Dan Foster was excellent in helping us pick out the correct car for our budget and family needs. Would recommend him and lexus of naperville to anyone

Dudley

15 de abr. de 2015

Purchasing my pre owned, certifired Lexus RX350from Lexus of Naperville, was a great experience.This is my 3rd Lexus purchase or lease.The salesman, Dan Foster, was outstanding. I highly recommend the team at Lexus of Naperville !

GreenMan

15 de abr. de 2015

Sales people are extremely friendly in Lexus of Naperville. Sale person May Suntikul and Rick VanPelt were very helpful. They spent time explaining each feature and answered any questions that we have. The building is new and very clean. There are refreshments and snacks available in the waiting area for everybody to enjoy. May

Frank

11 de abr. de 2015

The service following purchase of my last car brought me back to Lexus of Naperville. I elected to use a new sales person (Frank Paull) Awesome to say the less. Upfront, i told him I was looking not to sure if I would make the jump to a purchase. No push from frank answered all of my questions and brought up some himself as well. Took me for a test drive, toled me to open it up have some fun. Returned to his desk and I said Frank I dont like playing games,give me your best price (deal) I am not here to play back and forth. Talked me through to the bottom line with the sales manger, I said gentlemen we have a deal. Franks follow-up neededinformation to ready my new car was gone over. Upon taking delivery of the car. Michael Comer and the Department of Delivery Specialist is a great addition to the Lexus Car experoience. Michael took me by the had (as if I were the only person there) walked me through specialities of my New 350 GS, enen an "Old man" such as myself was able to follow him

DavidH

29 de mar. de 2015

My experience at Lexus of Naperville was beyond amazing. As a younger man (21 years old), my sales consultant (Steve Mills) treated me with the up most respect right from the beginning. Other dealerships in the area were a different story. This was my third time purchasing a car, and this was by FAR the easiest, quickest, and smoothest car buying experience. If possible, I would give this dealership a 6 out of 5. The finance manager Bill Cranley made the numbers part of buying a car ridiculously easy and was up front and honest with everything. One of the Lexus Delivery Specialists, May Suntikul, blew me away with how easy she made everything look in my new vehicle. Thanks to everyone who works at this dealership, keep up the amazing work!

DavidH

28 de mar. de 2015

My experience at Lexus of Naperville was beyond amazing. As a younger man (21 years old), my sales consultant (Steve Mills) treated me with the up most respect right from the beginning. Other dealerships in the area were a different story. This was my third time purchasing a car, and this was by FAR the easiest, quickest, and smoothest car buying experience. If possible, I would give this dealership a 6 out of 5. The finance manager Bill Cranley made the numbers part of buying a car ridiculously easy and was up front and honest with everything. One of the Lexus Delivery Specialists, May Suntikul, blew me away with how easy she made everything look in my new vehicle. Thanks to everyone who works at this dealership, keep up the amazing work!

vbpete01

28 de mar. de 2015

Last night I drove 2.5 hours to buy a 2015 Lincoln MKZ Hybrid from Lexus of Naperville. What a great experience! Seriously. No pressure, no haggle, great customer service. I worked through Chris Colsant to close the deal and Paul Szmergalski took terrific care of me after that. Paul was extremely knowledgeable about the car even if it wasn't a Lexus. He did a great job to prep it for me and also initiated a clean up of my old car that I was keeping. He treated me professionally and always made sure I was comfortable during the whole process. Hats off to the staff for a great 5-star service. Oh, and I love my new Lincoln!

TonyB

13 de mar. de 2015

Sal helped me with my purchase of a Certified Pre-owned 2013 Lexus RX 350. I visited multiple times, each time having time constraints. When we approached the time constraints Sal was very respectful of my time. In my experience other salesmen have stretched the truth about how long something will take to try to keep you in the dealership. Sal did not do that - he understood what needed to be done would take too long and never tried to low-ball the time something would take. I really appreciated this and the professional way he carried himself throughout the transaction. The sales manager was also courteous and professional. Overall a good experience.Thanks Sal.Tony

Prem

26 de feb. de 2015

Smooth buying experience. Hani was very patient and answered all my questions and concerns. Had to haggle a little bit but I take it just as a part of anybody's buying experience. Also, post buying experience was great. I scratched my rear door the first time I tried entering my garage. I did not get a hang of the angle I need to get in since this was my first attempt. Called Hani and arranged for an appointment to take a look at this. They took care of it right away and the scratch is now completely gone. So far my experience is great and I hope it would stay this way like others have mentioned in their reviews.

Farooq

23 de feb. de 2015

Although I wasn't able to buy my used Lexus here as they did not have the color that I needed, I am writing this review because of the excellent salesmanship by Philip Asiedu. He did an outstanding job and went out of his way to show me the vehicles and everything about them. I had a very good customer experience with him and he clearly exceeded expectations. I was very picky in what I needed, in a shorter time period and that too for a used Lexus, I couldn't find it at this dealership. If you are buying a car from here, this is a good reputed dealership and offers some great freebies to owners for as long as they own their car.

Dwight Smith

18 de feb. de 2015

Our family has bought four vehicles from Lexus Of Naperville in the past and we're always blown away with the dealership, the service, the experience and especially George. We may not come in for a year or so and when My wife enters the store, George greets her by name and is always pleased to see her. WOW. Even when he knows she's just in for an oil change, not to buy a car. He's always been a true-blue gentleman and has always treated us fairly when trading for a new car.

d.mcustomatyahoo.com

17 de feb. de 2015

Our family has bought four vehicles from Lexus Of Naperville in the past and we're always blown away with the dealership, the service, the experience and especially George. We may not come in for a year or so and when My wife enters the store, George greets her by name and is always pleased to see her. WOW. Even when he knows she's just in for an oil change, not to buy a car. He's always been a true-blue gentleman and has always treated us fairly when trading for a new car.

mgasik15

6 de feb. de 2015

We purchased a Lexus ES350 and overall, it was the best experience I can recall when going through the car buying process. They answered all of our questions with knowledgable and relevant feedback even when we may have asked some basic and dumb questions. They also provided a very fair price for our trade in. The features were explained more than once and they also helped to get things like the radio, garage door and bluetooth before we pulled away. Overall, I would certainly purchase another vehicle here and Nick is someone I enjoyed working with. His follow up has been spectacular.

DaniDani317

3 de feb. de 2015

Last week, I purchased a Lexus RX350. Paul sat down with me and went over every detail with financing and what features would suit me in the vehicle. He went above and beyond to make sure I got the exact car that I wanted, and was very helpful in getting me financed. I also had a trade in, and Paul and his team were very fair to me. Not only was this process simple and stress-free for me, but it was a lot of fun. The staff at Lexus, especially Paul, are so kind, caring, and helpful, it truly made my car buying experience fun and exciting. I am so happy with my purchase and have recommended Paul and Lexus of Naperville to my family and friends. If you truly want to be treated like family, purchase your car here. They are wonderful people.

DaniDani317

3 de feb. de 2015

Last week, I purchased a Lexus RX350. Paul sat down with me and went over every detail with financing and what features would suit me in the vehicle. He went above and beyond to make sure I got the exact car that I wanted, and was very helpful in getting me financed. I also had a trade in, and Paul and his team were very fair to me. Not only was this process simple and stress-free for me, but it was a lot of fun. The staff at Lexus, especially Paul, are so kind, caring, and helpful, it truly made my car buying experience fun and exciting. I am so happy with my purchase and have recommended Paul and Lexus of Naperville to my family and friends. If you truly want to be treated like family, purchase your car here. They are wonderful people.

Happy in my GX460

2 de feb. de 2015

We bought a GX460 on 1/31/15. The customer service that Steve Mills provided to us was top notch. He stayed with us from start to finish and was extremely professional, knowledgable, and customer oriented. One of the best car-buying experience I have ever had. Keep up the good work Lexus!

annelong24

2 de feb. de 2015

We bought a GX460 on 1/31/15. The customer service that Steve Mills provided to us was top notch. He stayed with us from start to finish and was extremely professional, knowledgable, and customer oriented. One of the best car-buying experience I have ever had. Keep up the good work Lexus!

shirleylieb

11 de ene. de 2015

Yesterday, we purchased a Lexus NX. While it took time to get the new car ready and the old car cleaned, they made everything easy.

Maggoo

23 de dic. de 2014

Very pleased with the work that both Paul and Laura did prior to the sale. They spent a great deal of time answering questions and showing me the features of the car I was interested in. Extremely professional in all dealing. Nice people to do business with.Delivery Specialist, Michael Comer was very helpful with the delivery experience and answered all my questions.Again, very nice people to do business.

Krpanch1

18 de dic. de 2014

This dealership not only did a horrible job selling me a bad car, but also cheat me and charge be some exorbitant amounts for servicing that I don't even need.I go in for an oil change and they damage something else for me to come back again. And when I call them to ask, they are absolutely rude and dishonest. Its to a point where I am seriously considering suing them and their cheap tactics. I am sure many are being cheated this way but don't know how to deal with this.

Taye

17 de dic. de 2014

I just purchased a pre owned 2006 GS 300 from this dealership. 1. Nick was my sales person and he was very "honest" and had great knowledge of the car I was buying. He carefully took the time to ask me the right questions on my purchase, he didn't rush me or aggrasively try to convince me into buying the car. I really appreciated his approach. 2. The car had a door that was slightly misaligned and was creating a slight draft on the drivers side door. He immediately took it into the service department and had it adjusted. In less than 5 minutes he brought the car back with the door fixed! I was very impressed the service dept. 3. The last step of the purchase is the financing, I paid cash for the car and the manager was very nice about not trying to sell me on all the "extra" stuff that I really didn't need. I was in and out pretty quickly. 4. Day after I drove the car home, I noticed the passenger side headlight acting up, so I immediately took the car back for repair. I was worried that I would have to pay for the repair work, anytime you are buying a used car it's "as is" condition. To my surprise they replace the expensive headlight at their expense. This showed me how much they cared about their reputation and their customers! 5. Anytime you purchase a car from them you get a "life time" free car wash! The best part is their lounge / waiting area. Very nice, wifi, free coffee ( many different kinds), hot chocolate, snacks, and bottle waters. Very nice touch. To be honest I hate writing reviews, However I was very impressed with my experience and thought I should share it with others. Taye

hang1980

5 de dic. de 2014

Very happy with the help and process of leasing the new RX350.Sal is very courteous and helpful.May is very knowledgeable to guide us through the details and operation of the car.

Jack Bannister

3 de dic. de 2014

Purchased in 2013 my first Lexus after a few other everyday drivers. This car is by far the best of any car in the 40 to 50 price range, it is the Lexus ES model . Since driving the car I have hit a few problems, tech issues not broken parts. The phone had pairing issues with the car AT&T. The 2nd issue was with Sirus radio weather. While driving it showed red in color on my screen for 4 plus days while the sun was shinning. Found out it was not suited for my year and model. Both of these issues have been handled by Andrew Farraher and his partner Mike Comer. Andrew and Mike both have worked with me on everything since my garage door pairing done by Mike at my house. Phone pairing problems fixed by Andrew. These two tech supports are the best Lexus of Naperville could have. I do have great respect for both of these gentlemen. Lexus of Naperville is lucky and wise to have them in close support of new customers. The love and work ethic shows. The Lexus badge when seen plants a quality image from its past reviews and present following. Sirus, Comcast, AT&T have not been very kind to me and lack my respect, with people like Andrew and Mike Lexus will stay atop for the masses. Good luck....Jack B.

Farrellfamily

29 de nov. de 2014

Chris was exceptional and the only reason that I opted to purchase two new cars. I had many other options to choose from however after being in sales my entire adult life, I went with the person that most wanted to earn my business. My wife said that Chris makes her feel like a celebrity and it was the "coolest" car buying experience that we've had. After the sale, May, went above and beyond and stayed late to ensure that I knew all the bells and whistles of my new Lexus. She also has been extremely helpful and welcoming everytime I've been in the dealership since.

Savvy7

28 de nov. de 2014

After being promised that the online price advertised would be honored, my wife and I made the long drive to check out an RX350. The sales assistant was so insistent the price would be honored that we even took the car home overnight. Upon making the long trip again to finalize the deal the sales manager just said "sorry I'm not going to honor the price". This slug was willing to turn the sales assistant into a liar rather than act with integrity. The difference? A couple thousand dollars. BEWARE! This man will lie, cheat and steal. He is the epitome of a used car salesman. What an embarrassment to Dan Wolf Automotive. I feel bad for the sales assistant he threw under the bus. But I really feel bad for whomever listed the vehicle for the apparent wrong price, for I'm quite sure this sorry disgrace will feel the need to exact his pound of flesh in some belittling, misogynistc manner. He's just that kind of guy.

Scond100

26 de nov. de 2014

Great experience great price. Very professional staff. Would recommend you go here for a car again. Thanks for great experience Hani! Hope to deal with you again in future

Latreeced

18 de nov. de 2014

Overall good experience especially for someone who has not had a car note in 10 years. The salesperson was very knowledgeable about the Rx 350 and reviewed all it's functions with me. The finance person was able to get me a lower rate than what my bank offered.

marilynhag

10 de nov. de 2014

I was interested in purchasing a hybrid car. Hani was just the right person to help me and walk me through the process. He was most helpful in providing information for me to decide on the features that met my needs and came closest to my budget. My experience purchasing my first Lexus was smooth and without pressure. Hani was informative and provided a knowledge base for us to make the best decision in purchasing my ES300Hybrid. I have been very happy with my choice of cars.

Jennifer Garozzo

7 de nov. de 2014

This dealership has it all. From friendlyness, cleanliness, accomadating, greatly priced and variety. this dealership doesn't stop at the sale! Everyone I talked to was friendly and was very genuine. I was helped from price to charging my iphone. It turned my whole outlook of sales people and car buying from a hassle, and hustling to a great experience. I was a walk in. Actually had an appointment with another dealership (that I didn't even bother to go to after stopping here) I had just gotten in an accident, and was afraid that I wouldn't be approved for a loan with my credit. I was still helped, and taken care of. Hani (sales), knew exactly what he was talking about, and answered all the questions I had. He even kept my spirits high while I waited for approval. When I finally got my gorgeous, well kept, luxurious Lexus, Hani even helped me connect the vehicle's Bluetooth to my iphone, and explained everything about the sweet things in/on the vehicle - even tho it was late at night. Then after I had driven away, I was called the next day to be told that I had received an opportunity to have a lower monthly payment. Bruce continued to look out for me, even after the sale was final. When you go to this dealership you will feel like you made great friends, not just a great car. Go make a great friend!!!!

Syakiriin Zulkifli

11 de oct. de 2014

Went to look for 2014 CT200H, and met with Sal Lala. He is your guy let me tell you that!. Great experience and they will work with your budget. "GQ"

mike.mayhew.735

4 de oct. de 2014

Scott Darst was a true professional, very informative and great to work with. This was our first Lexus and the experience from when we walked in the door through negotiations and the training of how to use the technology in the car was top notch. Everyone we worked with was fantastic and made the whole purchasing car experience enjoyable. I expect to buy our next car at the Lexus of Naperville. Thank You Scott.

B.L.C.

1 de oct. de 2014

We looked at BMW, Audi, Mercedes, Toyota. But when we arrived at Lexus, met Scott Darst, and test drove the RX350, we were finished shopping around - the RX350 was exactly what I had been looking for.Scott was a wonderful salesman - no pressure, friendly, knowledgeable, accommodating. Our new car arrived on his day off, but he came in just so we could have our car that same day. We highly recommend Scott if you are looking for a car salesman you can trust. From our first visit to when we drove our new car off the lot, everyone was friendly and helpful. Bill Cranley made the financing portion of the transaction easy and even fun!

K.A.S.

29 de sep. de 2014

Online shopping for a Subaru brought us to Lexus of Naperville and Dan Foster. As it turned out, we found the best deal in all of Chicagoland, fantastic customer service and an immaculate car and store. While it's still possible to find a good pre-owned car anywhere thanks to Car Fax and other car history reports, it now becomes all about getting an honest bottom line price before you make the trip to any dealership along with the quality of customer care once you arrive. It took us well over an hour to get there and there were plenty of the same model closer but Dan's genuine follow up convinced us to give him a shot. We are so pleased with every aspect of our experience with Dan and the staff that stuck around one hour after closing so we wouldn't have to return the next day. This will definitely be our first stop for all our family's cars in the future, even though we have a Lexus dealer a mile from home.

Ky Eagan

28 de sep. de 2014

I stumbled across the car that I wanted to purchase while browsing the internet. Although I knew that I wanted to purchase my Acura most dealerships were priced quite high until I found my new car at Lexus of Naperville. My situation was unique having just moved out of my apartment and being in between living arrangements. Not only did Nick keep me updated with all potential problems he was very active in making sure that I had everything I needed to make the purchase easy. Bill Cranley was also instrumental in making sure the financing went through without a hitch. Thank you Nick for going out of your way to make sure I could leave with the car that I wanted.

AlexandraPovesma

8 de sep. de 2014

Out first experience buying a car from dealership was unexpectedly great! Mr. Darst was absolutely friendly, attentive and professional. We have spent more than 7 hours that day, and Scott was very energetic and really helpful, so after long exhausting struggle, we finally got our luxury LS460! the car by itself is in unbelievable condition, the other cars we were viewing and test driving were great as well.Scott Darst is a true lexus car expert - he knows quite everything, and, the test drive with his assistance was a great bright experience. He definitely knows what he is talking about and what exactly he is offering. He spent more that seven hours resolving few issues we had and, was always attentive, upbeat and helpful. For that day, we had great fun time and learnt a lot of new things with Mr. Darst!Professional, very friendly, super helpful and all in all, great person to deal with and keep in touch!Excellent experience! Biggest gratitude to Scott Darst!!!Your experience buying a new car wasn't as good as it could be, if you were not as lucky as we were that day meeting Scott Durst!

rebecca.hayes.94695

22 de ago. de 2014

I had very good experience buying my first new car by myself. The sales representative wasvery professional, and explained things were they were understandable. Rebecca

CEBuckman

9 de ago. de 2014

Our experience with this dealership is the BEST we've ever experienced in 50 years of car buying. Each associate possessed great communication skills, a high level of knowledge related to all aspects of the various models, and was easily accessible for followup questions. In the future, we will seek out Mo Maim for repeat business, look forward to having Mike Comer completely educate us on another new, awesome automobile, and meet with Bill Carney to finalize the deal. This was greater than a 5 star experience. We give this TEAM the highest recommendation possible, and will share our thoughts with all our family and friends.

kcor

5 de ago. de 2014

Buying a car has never been a good experience but with Scott Darst taking care of us, it definitely was. He was very knowledgeable and his good personality made our car shopping enjoyable. Scott explained much about the RX350 then had Michael Comer teach us more. When we discovered that the car came with the thickest manual we have had, we were even more grateful for their help. Bruce Johnson finalized the sale and set up an extended warranty for us. Kudos to these three.

mediamst

16 de jul. de 2014

Today I finalized the paperwork and took home a RX350. I worked with Sal Lala. Sal was very helpful throughout the process and was open and honest in our dealings. Very professional and hassle free experience.

anitti

11 de jul. de 2014

Sal was very professional and really new the product he was selling. He made the experience pleasurable. We really weren't planning on buying a car that day but was so impressed with the service, we did.

authoramylogan

3 de jul. de 2014

We first met Mark Malak, weren't able to purchase that first day, there was no pressure. Came back after vacation. met Scott. Looking to buy the ES 300h - he was AWESOME in showing us everything. Ended up falling in love with the RX F Sport. Couldn't buy, went back the very next day. They took such good care of us. No BS...very real, honest, and personable. Scott was like a long lost friend. Bruce - in financing was just as honest and friendly, May was great too! And Mark come over to congratulate us and chat with us for a bit too. Looking forward to going back and getting free car washes JUST to say hello to the staff again! Thanks Naperville Lexus!

Alishah

24 de may. de 2014

Mohammed was amazing!! It has been years since I've financed a vehicle & never a luxury vehicle. Needless to say, I was skittish & even a bit suspicious of the whole process. My fears turned out to be unwarranted as Mo' was extremely patient, honest and fair throughout the entire "experience." He went above and beyond the call of duty to make certain I was satisfied and that I was confident in my purchase. He clearly explained all of my options and made certain that the necessary paperwork was completed well in advance of my return for pickup. He worked really hard to ensure my complete satisfaction & presented everything in writing. He made the purchase a lot less daunting and is truly an asset to the Lexus brand. It was a pleasure working with him!

Mark Wethington

1 de may. de 2014

While getting the special "treatment" from another dealer, I found a car I wanted to look at on my cell phone. Contacted the dealer through Cars.com and was in communication with the dealer right a way along with things taking place in anticipation of my arrival. Great service from beginning to end. Mark Wethington

Grstrom

30 de abr. de 2014

Hani was waiting for us with open arms from the minute we walked in. Started off with a funny joke and offered us beverages before listening to our full requirements. Hani listened carefully and led us to a perfect fit without trying to upsell us on things we didn't need. He was very knowledgable about the vehicle and answered all questions we had. We weren't immediately ready to make a decision but Hani wasn't pushy when we needed more time. When we came back a few days later he rembered everything and we started right back where we left off. He made the buying process simple and the dealership provided a great thorough review of all the car's features. We were very happy with the entire process start to finish and will recommend Hani and Lexus of Naperville to all our friends!

reebz414

25 de abr. de 2014

This is our 2nd Lexus purchase at Lexus of Naperville and our overall rating is an A+ for professionalism, friendliness, and knowledge. We highly recommend purchasing from here. Scott Darst is a great salesperson and someone we would like to continue to do our car purchasing with. And Andrew Farraher was also very helpful with our process.Thank you,The Busch's

johnnac

19 de abr. de 2014

The staff is helpful and friendly. They provided my extra training to ensure I knew how to use all the technology on my new Lexus. I love my Lexus ES 350 and am looking forward to working with this dealership.

surejjk

19 de abr. de 2014

Very impressive experience with the Lexus dealership. The Sales representative was very friendly and trustworthy. Easy to work with and the overall process was simple and clear.

EricWhite

8 de abr. de 2014

My salesman was Sal Lala and he was great, he helped find me the car of my dreams. Even after my purchase he called just to see how everything was going and to make sure that I was happy. They gave me an great price for my trade and made the whole process very easy. All of my future purchases will be from Sal at the Naperville Lexus dealer. Thank you guys so much for everything that you did for me. And a special thanks to Sal...

jcfweaver

7 de abr. de 2014

My experience with Laura, Scott, Michael, Bruce and Paul was absolutely outstanding. They were each extremely knowledgeable in their respective areas and thoroughly answered every one of my questions. They were a pleasure to work with throughout the process -- from the time of my first visit to the time I pulled out with my brand new IS 350 F-Sport this afternoon. Their professionalism, knowledge and attention to detail made my Lexus experience very enjoyable. I will recommend them and Lexus of Naperville to all of my friends.

jimmy0523

23 de mar. de 2014

I have purchase many vehicle but never had the experience I have had with Sal Lala at Lexus of Naperville the customer service was excellent he went above and beyond to make sure I was a satisfied customer and I look forward to doing more business with him in the Future.. Thanks Sal and Lexus of Naperville.

gators2014

21 de mar. de 2014

After keeping an eye on their pre-owned lot for three years, we found a 2008 Avalon which was never on our radar screen. The only reason we went into the dealership was due to the fact we have owned two prior ones and know Toyota products are rock-solid. If everything checked out then we knew we had a reliable vehicle. After doing my homework, I found positive comments about Scott Darst, so my wife called to set-up an appointment to drive the car. From the beginning to the end of the sales process, Scott was very helpful, friendly, sincere and wanted our business for the right reasons. Almost everything about Lexus of Naperville exudes professionalism. They even let us take the car to our mechanic to have it checked out. Scott, we really appreciate your thoughtfulness and professional tact this past week. However, their used car desk-manager let us walk out of the dealership the first night, because he did not like our offer. Did you really have enough information to make that decision so quickly? And where was the counter offer? I am pretty confident you had to be happy with the profit you made for your dealership. I have been in sales for 40+ years and would not think about treating a prospective buyer like this. Scott called me back within an hour to say they accepted our offer. I could have definitely said, NO, but I am not like that. Bill Cranley, their Finance Manager, was very professional and nice to work with. Thanks, Scott, for a nice experience and for reinforcing that it can be quite pleasurable to purchase a car. Keep up the good work!

Pskiser

4 de mar. de 2014

We have purchased from this dealership in the past and have worked with Hani Dolat before. He is professional, knowledgeable and not pushy which along with great service is what brought us back to Lexus of Napererville and Hani. Whenever we have had to bring the car in for any service we have been pleased with the service department. They are prompt and professional. A good cup of coffee and a free car wash are also a nice feature while waiting for your car. We will definitely be back in to see Hani when we are ready for our next car!

andrewz246

24 de feb. de 2014

I am not a person that would make a hasty car purchase, nor would I want to conduct business with someone lacking the understanding and patience to oblige me. It is for this reason that I left Bredemann Toyota of Glenview and continued my shopping venture at Lexus of Naperville. My experience there has been a complete turnaround as I found exceptional courtesy and professionalism from the assistance of Scott Darst, a superb gentleman and salesman who helped me buy a car on my terms. After finalizing my purchase I had received further assistance from Andrew Farraher, who explained to me how to operate the various up-to-date features of my new car. Andrew knew the car inside and out, he really took pleasure in ensuring that I was comfortable in its use as well. Upon parting with Andrew, he left me his number and insisted that before I even check the manual, I call him with any questions I may have. Lexus of Naperville was truly a great choice for me and I would recommend them to anyone not just looking to buy a new car but enjoy doing it.

rbeebe

7 de feb. de 2014

Paul talked to me via the phone where I decided to go to Lexus of Naperville to take a look at the car that we purchased. Paul had to serve on jury duty. Scott was very knowledgeable and answered our many Questions. He also took us to a test track were he explained the driving features of the Lexus ES 350. He helped Georgiana and I decide the best plan for our driving needs. He made us feel as though we were part of the Lexus of Naperville family. It was without a doubt the best experience in our purchasing our new Lexus.Andrew was truly a expert in helping us both to use the many electronic features of our Lexus. He set up the GPS, Satellite Radio and Enhanced Roadside Assistance, he also said that he would be available if we needed any further help.If ever my family or friends ask me about my experience in my Lexus, I would not hesitate to highly recommending Lexus of Naperville.Bruce was very helpful in closing the transaction of our purchase. And he also will help in my receiving a rebate of an extended service plan that I purchased from another dealer. I am proud of my Lexus and the family of Naperville Lexus,Thank you all for what you do so well,The Beebe's, Bob and Georgina.

dawnmarie212

5 de feb. de 2014

I was recently involved in a car accident and my car was totaled. I was given 7 days to find a car. Needless to say I felt very pressured and with the extreme cold weather, I was very nervous about making such a big purchase under such conditions. Lexus was not my first choice, but after my first choice didn't work out, I happened to notice the Lexus RX 330 and knew that was the car I wanted. A friend of mine was researching the Lexus and noticed that Lexus of Naperville had one for sale. He told me he had a good feeling about this car and he was right. I had called the Used Car Manager, Bill Borta prior to going. I had explained my situation and the urgency. He told me to come on in and the car would be waiting for me to test drive. When I arrived, Bill was at the front door waiting to greet me. He told me that Laura would be assisting me further. Bill could not have made a better choice. From the moment I met Laura, I knew I was in good hands. Her professionalism, friendliness and overall knowledge was quite impressive. Never once did Laura make me feel pressured. She was very understanding of my situation and for the first time during this stressful time, I finally had felt relieved. I knew in my heart that this was the car and it was Laura's salesmanship that assured me I was making the right decision. They say you should always find the positive in a negative situation. My car accident was the negative, walking in the doors at Lexus of Naperville was the positive : )

Krpanch1

4 de feb. de 2014

Very rude and impolite. Service rep did not have minimum courtesy to empathize with the situation and moreover stated that there is a promo discount on my service when i dropped off the car for service. When i came to pick up my car,i was charged full price and she denied even offering the coupon. Requested to talk to Dan Wolfe. Still waiting to hear back from him. Its been over 6 months.

Tamdevo

20 de ene. de 2014

We had been searching for a used Toyota Solara for about a month. Living in The Bloomington/ Normal Illinois area, we were willing to travel to find the car we wanted. We found that Lexus of Naperville had a car that was of interest to us. I sent an email, which was promptly answered by the dealership. We made an impromptu trip to Naperville, ( no appointment) and were introduced to Scott Durst. His friendliness and easy going manner were a pleasant surprise as our most recent experiences at dealerships, had been high pressure and unpleasant. We took the car for a test drive, and upon returning, made an offer. Since we had done our research prior, we knew what we were willing to pay for the car. While we did not immediately come to terms, we eventually came to an agreement the next week. The whole process was pleasant...from the moment we met Scott, to him pulling the car indoors to view, to the test drive, to the negotiations, to picking the car up, completely detailed. Our faith has been restored in purchasing a vehicle from a dealership....at least from LEXUS of NAPERVILLE! Of course, SCOTT DURST made the biggest impression! Thanks Scott!

ROBMAY

20 de dic. de 2013

We are return customers, and really enjoyed our experience at Lexus of Naperville.We especially appreciated the professionalism and 'soft sell' approach of Scott Darst, who was very responsive to our needs and questions. He didn't pressure us for a decision, and answered all of our concerns and questions.Andrew Farraher was very patient and helpful in explaining the technical aspects of our new automobile. We were pleased to know that we couldreturn with questions at any time, and I'm sure we will.Bruce Johnson explained the various programs and financial details clearly without any pressure.What a great experience and what a great automobile! Thank you!

Jschalk

14 de dic. de 2013

I just went there, sat in the car I was interested in to get a feel for it. Salesman came talked to me, wasn't a high pressure atmosphere, didn't take my phone number (which was good), so it was up to me to contact them again. We didn't talk price or what discounts they would give.

Bhammond

25 de nov. de 2013

Bill Kuniej, the General Manager, is the BEST!!! I just got my fifth Lexus from Lexus of Naperville, and would never go to another dealer! From the time you enter this dealership, you know you are in the right place. The people, the facility, the sales process, the management, the service are all supurb. Bill has proven over and over again that he is committed to the "pursuit of excellence" and integrity at this dealership. Bill will go above and beyond to ensure that you are happy. You can't go wrong trusting Lexus of Naperville.

shliang

11 de nov. de 2013

All these employees involved in my friend's car buying process. Not only they are all good but also they work together as a team to make sure a customer has best experience in the process. Good place to buy a car here!

Fragk01

9 de nov. de 2013

I purchased two Lexus cars in the past month from Lexus of Naperville. I have purchased 4 cars from them since 2010. Scott Darst and Bill Kuniej are a class act. Each purchase has been the best experience I could hope for. They went out of their way to make my wife and I feel happy with our purchase each instance. See Scott in sales, If he treat you the way he did us, youll be glad you did. In service, see Jamie Manuel. Unlike other service writer in other Lexus dealerships, he puts the customer first while listening to your needs.I will continue to buy my Lexus Cars from Lexus of Naperville thru Scott and only see Jamie when they need servicing.

salguod7545

3 de nov. de 2013

I recently purchased a new Lexus LS460 from Lexus of Naperville. I was very impressed by this dealership the minute I walked through the door. The receptionist was very cordial and my experience just got better and better. What impressed me most was the low key, no pressure approach from my salesman, Sal Lala. I had his undivided attention from the 1st to last visit. This had not been the case with previous dealerships I had visited. I mentioned to Sal that I was a bit "technically challenged" and my biggest concern was learning about all the whistles and bells that came with the LS460. Sal took me for a number of test drives and spend a good deal of time pointing out the many features the different cars had. He was most helpful in putting me into the car I felt the most comfortable with.After the sale, this Lexus Dealership has a "new car sales consultant" (Michael Comer) who spent the better part of a morning going over every feature in the car from the Navigation system to the audio controls. Michael answer all my questions in layman's terms, and, before we got started, he had already programed many of the features from my previous trade in car into my Lexus. The seats were adjusted, the radio pre sets were adjusted and everything had been moved from my trade in to my Lexus.All in all, I have been very happy with the whole buying experience and, the follow up by both Sal and Michael has been wonderful.

lfreeman22

22 de oct. de 2013

I have a 2003 ES 300. I was in for service and was looking in the showroom while waiting. I walked around for about 10 minutes and Laura Krist was the first one to approach me, say hello, and ask if I was looking to purchase a new car. I was in the market for a new car but had decided not yet. Well, as we began to talk and get acquainted she was very professional, she seemed interested even if she wasn't, she took her time even though I wasn't "buying right now" which I'm sure in salesmen terms is never. After spending time going over models, handing me specs, books and her card, I was thoroughly impressed. Now. I have always been impressed with Lexus the brand since purchasing the ES which until that day had no significant issues. The facility has always been spotless and clean every single time I been for service, everyone is polite and friendly. That day I told Laura when I was ready I would buy from her. I gave her my contact information, she called the next day and thanked me for my time and conversation and that was it. A month or so later she called and said she had a IS 250 and 350 that I could physically see versus looking in the book. I went out viewed the cars, still no pressure. My eye was on the 2014 F sport white with red interior. So again, a month went by, she located one that a dealer was driving and arranged for me to see it at Lexus of Naperville so I could actually see what I would purchase. I went back, saw the car ( it was love at first sight), went home. Still, no pressure. About 3 weeks later I called her said I was ready. We met I placed an order and waited for what I thought would be 12-16 weeks. Every week or so she would give me status updates. So it was to my surprise that 31/2 weeks into this long wait I would get a call saying "your car is here." When I went to pick up the car, it was wrapped with a bow and she was just as excited as I was. I loved her enthusiasm, warmth, professionalism, and overall courtesy. She's darn good at what she does and I loved working with her. It's nice to have good rapport especially when making a major purchase of significant cost. Once more, CUDOS TO YOU LEXUS for continuing to go that extra mile and above and beyond. I can't say thank you enough for a toil free, effortless encounter. By the way, the car is AWESOME!

tjohns26

22 de oct. de 2013

Rick was the most knowledgeable and professional car salesman I have ever worked with. Pre sale he spent considerable time insuring that we received the product that best fit our needs. Closing on the sale was simple, all of the paper work was done quickly and accurately. I would recommend Rick to any one interested in purchasing a Lexus. Michael was and continues to be a delight to work with. He knows his product inside and out and communicates clearly the operation of the car and its electronic navigation system. Both Rick and Michael have followed more than once since delivery of our car was completed. Bruce was thorough friendly, professional and very helpful in completing the financing of our car.We also have an earlier model of Lexus which we have serviced at Lexus of Naperville. We take advantage of the free car washes on a frequent basis. All of the staff that we have had the pleasure of interacting with over the years have treated us in a welcoming, friendly and professional manner. Lastly the facility at Lexus of Naperville, is second to none that we have ever been.

sweetvirginia

14 de oct. de 2013

I went online and Lexus of Naperville, by far, had the best selection of Certified pre-owner Lexus 350s, which was exactly what I was in the market for. I asked for their GSM, Bill Kuniej, and he greeted me with one of his finest salesmen, Hani Dolat. I told him exactly what I wanted, and, in order to keep this review short, I had a very smooth experience. I was treated with respect and there was no pressure. I was impressed with the knowledge and attention to detail that Hani exhibited. This attention to detail, in addition to the way my whole transaction was handled, was one of the reasons I purchased my car from them. I could really go to any dealer, as I have been in the Indirect Auto Finance business for 35 years and have relationships with many car dealers in Illinois. But, again, this store had the best selection so I went there with the hopes that I would be treated fairly and with respect, which is exactly how it went. Hani and Bill listened to me and they really cared about my needs. This is a rare trait in the auto sales process. Bill Cranley in finance finished the experience with landing me on the best financing terms. He was really nice and didn't make me feel pressured. He's a real pro. The car was detailed so well; it looked new! Hani helped me move my items from my trade to my "new" Lexus. I love the car; it rides like a Lexus should; feels like you're riding on a cloud. I have spoke to Hani a couple of times since the purchase as I had a couple of questions, and he called me on his day off to address my question. I could have found the answer in the manual, but it was easier to call him! Hani's wife will be training me next week on the Navi/Bluetooth system. I am looking forward to that so I can use all the features. I could have learned a lot from Hani before I drove off the lot, but I was in a rush to get home. I would highly recommend this store if you are in the market for a new or used car. Hani is an asset to this dealership, as well as the two "Bills". Car washes are free and my first oil change is free. Overall, my experience was pleasant and I was treated the way I expected to be treated.

ANDREWBOBICH

7 de oct. de 2013

I was astonished on the great service that I received on my recent purchase. They made you feel like a part of the family and not a number or just a purchaser. They took the time to make sure you were completely satisfied and all your questions were answered fully. The follow up e-mails and phones are great to make sure you are completely satisfied. NO OTHER DEALERSHIP does that.!. I would HIGHLY recommend Lexus Of Naperville to anyone who is looking for a car.

agurna2

24 de sep. de 2013

Sal assisted us with the purchase of our new GS350 and I could not have had a better experience! Sal was very friendly, helpful and made the entire process smooth and enjoyable! This is my second car purchased from Sal at Lexus of Naperville and likely many more to follow. Thanks Sal!

Kitia0711

23 de sep. de 2013

Hani is one of the most sincere, honest sales person that I ever met, he found the best deal for me & I felt like a family member, his wife Anem taught me everything I needed to know about my SUV I'm so grateful to have this truly nice & knowledgable as my sales man this is my 2nd Lexus purchase & I'd only go to Hani for any future purchases.

rakuptl

19 de sep. de 2013

I had the most horrific expereince from the most stuck up,un professional Salesman,extremely smart mouth person at this dealership.I'll not buy any cars from them nor would i recommend this dealer to anyone.I'll definitly share this expereince with all my freinds and family.I inquired about an online offer on a car and asked if it's possible to accept my offer.I got a reply back saying you want us to discount this offer,its very unrealistic.All i did was offer what i can afford didnt ask about what you think of me.So i replied okay your loss and got a reply right back "we dont take LOSER offers - indirectly pointing fingers and saying i am a Loser !! What the heck is this guy thinking!!!!!

mbjorgo22

23 de ago. de 2013

I went in to buy a 2008 Nissan 350z. Prior to coming in Hani had contacted me and together we were able to work out a way to purchase the car. He helped every step of the way and I can honestly say without him I would not have been able to get the car of my dreams. I can honestly say he was the best salesman I have ever ran into. He answered each and every question of mine and kept me well informed so that I could prepare everything that the bank needed to approve me for financing. I would recommend him to any person interested in stopping by this dealership. A+++ in everything.

lcop217

12 de ago. de 2013

i went to this dealership to look at a used acura mdx upon arrival i was greeted by george devries a salesman. i ask about the mdx he got the key and i looked it over took it for a ride i noticed the tires with very little life on them left and the engine check light stating the battery or electrical system needed repair along with a belt noise. so i told the saleperson about the issues at that point i was skeptical about the vehicle but it appeared to be in good condtion otherwise. he said it had two new tires on it but that was not true. he then returned and said it was not properly inspected and needed to have the shop look at it and to come back before 1pm which i did he said it needed all new tires and they would replace them and it needed a battery and belts which they said they would replace also so i thought ok lets get a trade in value on my car and see if this is possible .Paul Cocco inspected my 2007 volvo c70 which is in really great condition i have recieved trade values from other dealers and the price they gave me was several thousand dollars below wholesale value i dont think they do a very good job of appraising trades very sloppy. George slid me the numbers i said your way off and was disturbed by the extremely low offer and there was nothing else to discuss so i left he was leaving at 1pm and must have been late for tee time at the golf course and didnt want too bother with a sale of this matter. my car has brand new tires and no issues theres was filled with flaws . i was amazed the way they handled the whole process like who cares if we sell another car and i left. paul did call me back after i called to complained of the sloppy appraisal saying we will take a second look at the offer and there is nothing to compare it too ?? and its a hartop convertible telling me they will have a hard time selling it ?? not a great sales pitch after the damage was done just pretty unfair i would say i would not consider lexus of naperville and give them fair to low rating for customer concerns and service think twice before buying at this dealership at least on used dont know about new

dianebender2010

19 de jul. de 2013

I could have not been more pleased! A very enjoyable car buying experience. Sal was courteous, professional, knowledgeable and informative about the car. Sal has followed up with me to make sure I was completely satisfied with the purchase. Any questions or requests were met in a timely manner. Sal went above and beyond what was necessary to make me a very satisfied customer. I would highly recommend Sal and Lexus of Naperville. Sal is definitely an asset to the Lexus and the dealership.

IrishLaqui

17 de jul. de 2013

What a fantastic experience at Lexus of Naperville! Hani Dolat is THE best car professional we have ever dealt with. Is it because he is a Lexus representative, or, is it because he deals with high quality and luxurious vehicles? It is a combination of both AND he is a GENUINELY great person to talk to and deal with. We came in there to test drive a used Lexus expecting to get the "run around" in negotiations. We were surprisingly wrong! Hani dealt with us in a manner so professional and did not spend time "talking with the manager in the back". He gave us a price and we countered it and Lexus met our price! How simple is that? Definitely NOT the "old school" way of doing business. After making the purchase and finalizing the paperwork, (which, by the way, took only approximately 10 minutes since we had our own financing) Hani spent an hour with us going over the details on how to operate the intricacies of our "new to us" used Lexus. What a refreshing way to do business! We are looking forward driving our "new to us" Lexus and future visits to the dealership since they are providing free car washes to customers that purchase from them. Kudos to Lexus of Naperville for snagging Hani Dolat to their dealership. Quite an asset! My wife even commented, "Pretty soon, Hani, you will be managing this dealership!" Thank you Lexus of Naperville.

Cinderella2013

9 de jul. de 2013

Bought my car in May 2013. Lots of fun but the technology is "too much" for me. Michael Comer has been a huge help teaching me all the bells and whistles. I am on my way to making the nav do everything it is designed to do. I bought my car because a neighbor raved about the dealership and now I see why. I would absolutely pass along my endorsement for Lexus of Naperville.

tomclewett

22 de jun. de 2013

This was my first Lexus purchase and first experience buying a car from Lexus of Naperville. Simply put from the initial meeting with my sales person, the dealerships evaluation of my used car trade in, the fairness of the car price, their "no pressure" approach to the customer and the incredibly thorough experience picking up my Lexus RX350.... it was a completely enjoyable experience. I have purchased half a dozen cars and never once would i have said that statement in any previous car purchase. I would most definitely buy a Lexus from Lexus of Naperville again!

agonsalves496

14 de jun. de 2013

Nick went way and beyond to make buying this suprise present for my husband easy as can be! I will recommend him to all of our friends

Nanainfla

12 de jun. de 2013

Went in for tire rotation and see how to install bike rack. Our service consultant was do helpful and our service tech was very patient with us on showing us how to install our bike rack Kudos to both Cindy and Aaron Lexus should be proud to have two great employees

kaahukane1

12 de jun. de 2013

The reason for the great rating, in addition to the great RX350 we purchased was the service provided by our Sales Representative Sal Sala.sal was very helpful, courteous, and professional in determining our needs, and exceeded our purchase expectations. Very helpful, and informative and made us feel our business was truly appreciated. I would definitely recommend Lexus of Naperville for your next purchase, and highly suggest asking for, and relying upon Sal Sala's help and expertise.Wendell, and Sue Leite

madalinepacheco

9 de jun. de 2013

Sal Lala is fantastic. He's genuinely a good guy who is clearly looking to make customer relationships for life. I HIGHLY recommend working with this fair and friendly salesman who cares.

Sebash

5 de jun. de 2013

My experience was superb. They treated me and my grandson with great respect and care. I enjoyed working with them very much and would buy another car from them. I am sorry that they do not have a dealership in Peoria!

nrskel

26 de may. de 2013

My husband and I were very pleased with the service that we received at Lexus of Naperville. From the moment that we walked in the door we were greeted with friendly smiles. Laura Krist is a great saleswoman who made our car buying experience stress-free and pleasant. She listened to what we wanted and showed us the many options that were available to us. At no time did we ever feel pressured by Laura. When asked questions, Laura almost always knew the answer and if she didn't she would ask someone who did know. I truly appreciate a salesperson who actually knows about the product that they are selling. I would highly recommend this dealership not only for their quality vehicles but for their friendly, knowledgeable, and professional staff.

ceudoh

19 de may. de 2013

I worked with Dan Foster and Bruce Johnson on the purchase of a used vehicle. Low pressure, honest, and offered low pricing without that "dealership" feeling of getting "screwed" on our price. Dan was an absolute pleasure to work with. He even arranged a ride back to to the rental car place for mebecase my husband couldn't make it t at the last minute. Everyone at the dealership was nice, and of course everything was clean inside. We have usually bought all of our used cars from private sellers to avoid dealerships, but we would definitely do business with Lexus of Naperville again. I mainly worked with Dan, but if he is representative of all of the other salespeople, trust me, you are in good hands.

Kbowles

18 de may. de 2013

Hani was my sales associate and was excellent. The level of customer service and professionalism was outstanding. I will be sure to return with friends.

DulD

10 de may. de 2013

I was treated very professionally and will buy again if car or SUV are there. Brad did good job, keep it up.Thank youLexus GX470

yagnelloadams

24 de abr. de 2013

We found the 2 cars we were interested in online late Friday night. We submitted an online request and we were contacted via email and phone early Saturday morning. We came in to test drive the cars and were extremely pleased with the condition. Dan spent time working with us to determine a mutually acceptable price, despite the fact that he had at least 2 other customers in the dealership at the same time. He was personable, down-to-earth, and helpful. Needless to say, we left that evening with 2 "new" cars. Dan was great to work with and he really focuses on the customer's needs and wants. There was never any "pushing" to make a decision, right from the moment we entered. We will recommend Dan and Lexus of Naperville to our network!

Rn1025

23 de abr. de 2013

Dan Foster went above and beyond the call of duty. We needed A car quickly and within a certain budget. Dan worked with us to accomplish that. He had a friendly demeanor and answered our many questions to put our minds at ease.

Bobdelande

23 de abr. de 2013

Sales person was knowledgeable, courteous, and efficient. Dealership has provide exceptional service. They follow through and deliver on commitments. I would highly recommend this dealership.

loeybon

21 de abr. de 2013

I live nearly 800 miles from this dealership and this is the second vehicle I've purchased from Sal Lala. I literally purchased this vehicle over the phone. I knew exactly what I wanted and what I was prepared to pay; I called Sal and he got things rolling. Within a few weeks my vehicle arrived and I made the trip to pick it up. Having resolved all issues previously on the phone, I walked into the dealership at 1 p.m. and was on my way out by 3:15 p.m. Never have I been so pleased and satisfied with an automobile purchase. Sal is such a pleasure to work with - he's courteous, professional, competent and trustworthy. I certainly will not hesitate to call him again for future purchases. Mike Comer was also a pleasure to work with; he explained everything about my new vehicle in a way I easily understood. He helped me program my phone and radio and assured me (as Sal did) that I could always call him if I ever needed assistance. So far I haven't done that, but I know that if I do, both he and Sal will be there for me.

dorliam

17 de abr. de 2013

Paul and Laura were very friendly and helpful, as well as patient during my lender's long process. They kept in touch and sent me any paperwork I needed, as well as made themselves available for test drives and questions.

wranne

17 de abr. de 2013

Hani was incredibly responsive. We were buying a used car site unseen out of state. He scrutinized the car on our behalf. He was always available by phone and was quick to respond to questions.

haskristi03

16 de abr. de 2013

Bill was the nicest finance manager I've ever met! It was late in the evening, and still he was helpful, smiling, and friendly! He gave us no BS and even cut us a deal on the warranty. He also calmed me down about my concerns about driving on low profile tires :-) Thanks Bill!!George was the greatest salesman I've ever worked with. He saved a deal from going south with another salesman, and I was lucky that he picked up the phone when I called. He was so sweet, caring, and personable. He made the deal happen and around the terms and payment I wanted. I couldn't believe how easy it was to work with him! He really tried to help me in anyway possible, and he made the deal happen. I HIGHLY recommend going to George for your next car purchase or lease. He had the car cleaned, buffed where needed, and was just so kind. I'll never forget it! Thank you George for giving me my dream car and being you!

cschag

15 de abr. de 2013

I have been dealing with Lexus for almost 10 yrs. and have been very, very pleased with the service I have received. Great people, great service, and especially great cars. I love Lexus!

2912

8 de abr. de 2013

My sales person Laura Krist was very helpful fair and understood my needs . She was very friendly and knowledgeable about the car she was selling. If she didnt know the answer to any of my questions she would be sure to get the correct answer for me. I trusted Laura to get me the best deal she could and I believe she did.Without question I would purchase another car from Laura. Also her follow up after my purchase has been great. Thankyou Laura!

ssnick

8 de abr. de 2013

Terrific overall experience. Laura Krist couldn't have been more thorough and friendly. I knew what I wanted and she delivered. My entire purchase of a new vehicle took less than an hour--just the way I liked it!! I would definitely recommend the dealership and Laura--in fact, I already have!!

kburns406

5 de abr. de 2013

I have bought a few cars from Laura Christ. She is very knowledgeable and fun to work with. She explains everything about the cars and goes above and beyond just a sales person. I highly recommend you go see her.

jw7318

5 de abr. de 2013

We visited BMW, Audi, Acura and Cadillac before we purchased our Lexus. Laura's hard work, product knowledge and overall pleasant demeanor helped make it easy for us to select Lexus. The value of the ES 350 compared to other models is unsurpassed.We will recommend this dealership and Laura if any of our friends are interested in a premium car at a good price.

cjhuberty

5 de abr. de 2013

I had a wonderful experience at Lexus of Naperville. Though I needed a new car, I typically dread the entire process due to the usually aggressive sales people and high pressure to make a decision when I'm not ready. I haven't had a new car in 15 years (!), so I took my time finding exactly what I wanted. I worked with 5 other dealerships and Lexus of Naperville came out on top. At Lexus of Naperville I worked with Laura Krist who was the perfect blend of professionalism and fun. She kept in touch, but wasn't pushey. She truly wanted to help me select the car that best suited ME. Though the Lexus sold itself on quality, options, and resale value; Laura made the experience pleasurable. She was very informative and helpful. Bruce Johnson the finance manager was very professional and made that whole process less painful. The people at the dealership as a whole are friendly and customer service oriented. I highly recommend this dealership.

qa4057

4 de abr. de 2013

Sales representative Laura was a pleasure to work with. She allowed me to test drive many models to get a feel for what I wanted. She also allowed me to drive a used LS 430 home for the night. Although I did not end up buying a car from this dealer, I was very happy with the ambiance and of course Laura who was very accommodating and patient.

mwenc

2 de abr. de 2013

Although we were purchasing a used car with extra miles on it, the staff treated us as though we were buying a brand new car. Scott Darst went out of his way to anticipate and accomodate our needs, and the tutorial presented by Michael Comer was thorough and informative. Both gentlemen were professional and well informed. Paul Cocco handled our service questions directly and efficiently. Tthe staff at Lexus of Naperville has far exceed previous experiences with another dealership, and they are also very good! We were very pleased and have already recommended them to family & friends. Great job, Scott!

alilburn

29 de mar. de 2013

I've been buying cars and having service done at this dealership for over 10 years and at least 3 cars now and the people who work there are always wonderful to me - friendly, helpful, unfailingly cheerful, and clearly know their business. Hani Dolat, in particular, is probably the best car salesperson I've ever dealt with. He's always been willing to spend the time I needed to make a good decision about buying a car - and I've bought 2 used cars from him now - and to help me get the best deal possible. No fast-talking sales pitch or high pressure, just honest efforts to work with me. I'm now the proud owner of a 2009 Lexus LS460 in excellent condition thanks to his help getting the pricing into my affordable range. I highly recommend both this dealership and Hani!

jjstaheli

29 de mar. de 2013

Lexus of Naperville provided every bit of service I've come to expect from a Lexus Dealership. They were responsive and knowledgable. They beat another local Lexus dealership for my business, partly through effective price negotiation, and partly because they understood better what I wanted from the car. Frankly, I only went to them for a sanity check. I wanted to make sure the deal I'd gotten from the other dealership was valid. Instead, they won my business. With no hints on price, they beat the other dealership's offer, and they knew (or at least decided to share more) regarding the options on the vehicle that were important to me. They were also more responsive with respect to pre-sales. I don't have anything to compare them to with respect to post-sales. I had not purchased a car for 15 years (driving two very old Lexus vehicles until I made this purchase). That having been said, their attention to detail - from making sure I know all the features and technology of the new car, to installing the i-Pass from the old vehicle for me, to having my iPhone set-up before I left the premise - was outstanding.Wish I lived closer. Then I could make use of the lifetime free car washes for my new car.

mejiasam

25 de mar. de 2013

Scott was a great salesperson had a lot of knowledge about the car I would recommend him to anyone thanks got for all your help look forward to doing business with you again thanks

Dmicetic

25 de mar. de 2013

In my search for a vehicle I had been to several dealerships in the area. Not a single one of them provided the service, honesty and welcomeness that Lexus of Naperville has provided. I was personally taken care by Mr. Scott Darst and Mr. Micheal Comer, both of which exceeded my expectations. At no point did I feel like I was being "sold" a car. These men are both well versed in their area of expertise and were by far the best representatives of any car dealership that I have ever dealt with. I HIGHLY recommend Lexus of Naperville, especially Mr. Scott Darst and Mr. Micheal Comer. Their hospitality was well recognized and will not be forgotten when I am on the search for my next Lexus.

Rach31

17 de mar. de 2013

I walked in not planning on buying a car. The service that the employees of Lexus of Naperville provided was superb. I'm very impressed. They have earned a lifetime customer in me. When you friends or family ask what type of car they should invest in my first and only answer is a lexus and the only place I will recommend is Lexus of Naperville. Scott Darst was a great help and definitely made the experience better. He was friendly, kind and very patient with the huge crowd I came with.

Hudley66

10 de mar. de 2013

Overall a great dealership. I as 17 at the time of buying my car. When i web to most dealerships they said "get the xxxx out of here, school boy" . When i went to lexus paul was kind and helpful. I showed up the following week buying my 2006 Infiniti fx 35. I love the car and the service department is great. Highly recommend this dealership.

Scottrawalt

8 de mar. de 2013

We decided that it was time to buy a used care and went to probably 25 different dealers and were attacked by blood thirsty salesmen and then we went to Lexus of Naperville met Dan Foster and our opinion of car salesmen completely changed. Dan and the staff at Naperville of Lexus was so outstanding that my wife told me "We are buying all our cars from here on out from Dan." The complete experience from vehicle selection, test drive, pricing, and closing the sale was so pleasurable and painless that I can not begin to stress how pleased I was with this car purchase. EVERYTHING WAS SIMPLY AMAZING AND EASY.

Sumar786

6 de mar. de 2013

hese guys are crooks!!! DO NOT GO HERE. I have a Black 2004 Lexus GS 300 that was not accelerating. I took it into them so that I can find out exactly what the problem is. They did a diagnostics and received 2 codes (P0102 and P0113), these are codes for Mass Air Flow Circuit Low and Intake Air Temp. They told me I need to replace the transmission. Replace the TRANSMISSION??? Gave me a quote for $9199.28. I asked them how they determined that I have a bad transmission and they said it's based on the tech driving the car. They charged me $131 and really couldn't give me anything positive about what the problem is. I searched on Craigslist for a transmission mechanic, gave him my car and asked him to diagnose it (which he did for free). He said it's NOT your transmission, it's your Catalytic converter and he can prove it by boaring out the honey comb in it. This proved there was nothing wrong with the transmission because the car ran fine (a little muffler noise but ran fine). I bought an aftermarket Catalytic converter and had him replace it. Total cost $400. I called Pete the Service Manager to tell him that they charged me for an incorrect diagnostic. He simply said that HE CANNOT REFUND MY $131.00.IT'S NOT ABOUT THE MONEY, ITS THE PRINCIPLE. If I didn't do the leg work to find out what really is wrong with my car they would have charged me $10,000 and still have the same problem with the car.

kmslanicky

22 de feb. de 2013

We just drove home in our "new" car and are happy as can be. Dan Foster was great and unlike any other car dealer we have worked with. He was not pushy or overbearing. He seemed geniunely interested in selling us a quality vehicle that fit our budget. It was the little things he did that really deserve some recognition. First, we were able to take the car overnight and really see how it drove and handled as well as take it to our mechanic friend to have him check it out. When we returned with a concern about the radio, Dan took the car out for a spin himself to determine the cause of the problem. He truly made sure that every concern was addressed before we agreed on a price. Dan was personable, humerous and consciencious. I would recommend this dealership and specifically Dan to all of my family and friends!

raterrater

21 de feb. de 2013

Sent an inquiry through their web site for a certified pre-owned Lexus. Received an email from John Walters saying they would send another email with information about the vehicle I was interested in and that he was assigning a saleman to me. I didn't receive a response, so I emailed back. I had specific quesitons about the vehicle. No response to that email either. There are many dealers out there who are much more responsive to customers. Try one.

StevenShirck

17 de feb. de 2013

I can only say good things about Sal Lala and the Dealership. They went out of their way to help make things easier in buying a Pre-Owned Automoble. They offered me a Extended Warranty on the Car but in no way did they pressure me to purchase it, But after thinking It over I did purchase it.. I was a Internet Buyer. The only thing I did not like was Having the full wire the dealership the money for the full purchase price, that seemed to bee the only way I could secure the Car. On the other hand Sal Lala did a Great job of looking the car over for me and I did have a Clean CarFax Report.Again I cannot say enough Good Things about Sal.Thanks Again LEXUS OF NAPERVILLE, Steve

rubenmcgaughy

15 de feb. de 2013

Lexus of Naperville has earned a life long customer. All of the staff are friendly, and professional. My sales man Scott Darst is knowledgeable, straightforward and honest. He was courteous enough to give me a call and keep a eye on a vehicle for me until i was able to get my finances in order, he also scored me two tickets to the auto show. My girlfriend enjoyed the chocolates his daughter made for his customers. I will def, return here when I'm the market for a new vehicle, I would also refer my friends family to this dealership , and have them ask for Scott by name. Bruce and Paul are also great to work with, they gave me advice and were able to help me my finacial situation. I was surprised at the level of service i received, because i was buying a used car, not even of a Lexus make. They even let me use a Lexus loaner, while they handled a minor repair on my vehicle. For a no smoke and screen, no pressure friendly envirornment, check out lexus of Naperville.

MikeMichalak21

6 de feb. de 2013

I purchased a used car from Lexus Of Naperville. I am very pleased how professional all the staff is. I had the pleasure of working with numerous employee's here. Everyone that I worked with was very courteous. I've purchased cars from other dealerships in the past but this one takes the cake. While servicing my car they allowed me to use a Lexus loaner even tho I had no purchased a new car. They took care of the problem with promptness and professionalism. I will def be back to purchase a new vehicle when I am back in the market. I will also pass along the positive experience I had with you guys. Keep up the excellent work!!! A big thanks to the following people : Nick Gerlak, Daryl Nelson, Mike Jones, Steve (service advisor), And to the whole staff!!!!Mike M

danny9126

26 de ene. de 2013

Scott was by far the nicest man me and my grandfather have came across in this bussiness he was answering all questions provided us with great information and the hospitality was extrodinary I felt at ease and there was no doubt we were being taken care of.This was the definition of amazing customer service. Thanks again scott!

vinsulchen

30 de dic. de 2012

Happened to visit this place during the holiday season and these guys made it memorable on a wrong side. I did interact with a sales person called Paul and I guess he needs to get some training on how to be polite to the customers. I guess this dealer ship spends more time in making their snack bar elegant but they should really work on their sales reps and train them on how to understand the customers needs and being polite with them. I said, this is the first time ever I am buying a Lexus and may be they dont want to serve such customers. When I try to negotiate the price, he says if you say please I give you 100 bucks. WTH. Thats half of my hourly income. And his manager (some lady, again dressed up well) seems to be entertaining him. Thats more frustrating. Definitely not a nice experience. But I visited the McGrath later and then Infiniti Naperville and Acura Naperville. Glad, I visited those places. Otherwise I would have never accepted a car sales person as a normal human being (:.Those other places were nice, people were good, polite and even they contacted me after my visit asking about my experience with them. But I havent received any follow up from this Naperville Lexus. May be they are busy in finding customers who say Please for 100 bucks

rmp

28 de dic. de 2012

Great car buying experience! Our sales rep- Hani Dolat was super friendly and very, very professional! We were very impressed by him- he really made this purchase one we feel really good about. I do have to say also that the delaership itself is clean, well kept. Nice amentities- Coffee, drinks, snacks. People would walk by and smile, ask if you needed help at all. All in all we are really happy with the way we were treated by Lexus of Naperville. We would highly recommend Hani in particular to anyone we know that would be in the market to purchase a car.

rudibago

12 de dic. de 2012

Best price & Scott answered all our questions before, during & after our driving demo (even answered obscure questions & entertained us). Pleasantly surprised when my reasonable offer (car was already reduced multiple times on listing) was accepted without a hassle! Visited twice & left with car (they stayed late just to accommodate us)! Since I'll be there for free lifetime car washes, got an oil change package as well! We'll be back!!!

etug

9 de dic. de 2012

Great buying experience with Lexus of Naperville and working with Scott. When I buy my next car it will be from Scott. They also have a great service department as well.

frankslexus

3 de dic. de 2012

Last year I had walked into the dealership looking for a car. I had met Sal and we were working together to see what was available. What I was very please with about Sal is that he was not pushy at all and seemed to care about what I really wanted. A year later I walked in the dealership again and asked for Sal and he was nothing but friendly and willing to work with me to find what I really wanted. He was more concerned about making sure I am happy with what I get. I purchased my car on Thanksgiving weekend and I have been very happy with my choice. Sal was great to deal with and I plan on referring others to him in the future.

Family guy

9 de sep. de 2012

Dealership was very open about what they could deal on. Buying process with low pressure

tcrudele

23 de jul. de 2012

I had a great new car buying experience at Lexus of Naperville. The entire staff was great, Especially my Sales person Sal Lala. I would recommend him to anyone interested in purchasing a new car.

JBand

16 de jul. de 2012

Our experience with Lexus of Naperville was outstanding from the moment we walked through the front door. We were greeted and immediately assigned to Hani Dolat as potential customers. Hani was warm and engaging from the start. He listened to our needs and asked the appropriate questions in order to find out exactly what we were looking for. He was professional and patient throughout our car buying process. When our kids were with us he was very engaging with them as well and they were both always eager to go and see Hani. The boys wanted us to buy a car from Hani from the start because he was so warm and kind to them.We provided Hani with a budget that I had to stay within. We gave him a very tight range. At first he was unable to fall within this range and we thought we might have to go to a different manufacturer. Hani did not give up. He managed to get the car I wanted at another location. He brought it to Lexus of Naperville and worked diligently with Bruce Johnson in order to get exactly where we needed to be.Even when I had given up hope on owning a Lexus, Hani did not quit. He managed to sell both my husband and I new Lexus vehicles and gain Lexus customers for life!He was an absolute delight and never gave up on trying to get us the deal we needed.Thank-you so much for all of your hard work Hani!We truly appreciate it!Also, a special thank-you to Anem for all her instruction on how to operate the new vehicles! In true Lexus fashion, Anem was also amazing!Thank-you all so much!

vasdem

9 de jul. de 2012

I came to this dealer after being very dissatisfied with McGrath Lexus. Really can't understand how they got a 4.9 rating as they are really a 2 at best in my opinion and lots of other folks I have spoken with also thought they were bad. This dealer made it easy. Did what they said they would do and none of the smarmy car sales person BS. I would definitely reccomend them if they stand by their car as well as they acted when they sold it. Bill Kuniej is a really professional sales manager and Jeff the tech person who helps to explain the car functionality is quite good and very nice. Bottom line is that if you are a professional and want to deal with someone who is professional and normal, go get a car from Bill Kuniej. If you want a heavy breather, go somewhere else as some pushy sales person is easy to find. I will buy again from them (if they stand behind their car through the service process, etc).

JDCota

30 de jun. de 2012

We just bought our 4th Lexus at Lexus of Naperville. We return each time because everyone we have encountered at the dealership is professional, friendly and dedicated to complete customer satisfaction. Each of our 4 purchases was with our salesman, Rick VanPelt. Like his other repeat customers, we return to him because we get the car we want at a fair price. Rick is knowledgeable, professional, and concerned with our satisfaction.We would strongly recommend, Lexus of Naperville and Rick VanPelt.

Jen_ott

23 de jun. de 2012

Dan Foster helped me surprise my wife with a new 2012 RX for her birthday and our wedding anniversary present. We felt like we were in a Lexus commercial with the big red bow on top of the car. Bill and Dan worked with me with my trade in and deal on the new Lexus and made it a smooth transaction. Thanks to Jeff Doladee with helping with the set up as well. Bill Cranley is also great to deal with in finance. I hope to be back to get my new GS soon as well! Lexus makes great vehicles and really lives up to it's name. Thank you!

jbaxter42

23 de may. de 2012

This is the third purchase of a Lexus through Lexus of Naperville but our first time with Dan. He was wonderful to us in purchasing our new Lexus. He was very fair with our purchase and our trade in. In fact he even sent us home with a loaner just like the one we were going to purchase so that we would have a good idea on how the car performed. I would definitely recommend Dan to anyone that wants a good and fair salesman to deal with.

i800260

9 de may. de 2012

'Mo' was a great salesman to work with. Very patient, and worked hard to provide the best customer service. I would highly recommend both the dealership and the sales person again.

analee

17 de abr. de 2012

Bill from finance is n awesome guy,very friendly: we love Sal Lala,he's very honest,humble;we were so happy with his service:

Carolyn 39

4 de abr. de 2012

My salesperson was very professional, confident, and knowledgeable about the car. My experience with Naid was a very good one. I would definitely do business with him again.

lindaadcock

2 de abr. de 2012

My experience with Lexus has always positive, but my last service experience was extraordinary. My IS had major engine problems, and I was just days out of my warranty. It was going to be a very expensive repair. Jason worked with us and corporate to remedy this issue. He was clearly customer-oriented and informative along the way. Jason called frequently and kept my husband and I updated. He and the Lexus Corporation stood behind the car. He and the Lexus Dealership/Corporation verified my trust in the brand. I will be buying a new car in the near future, and this experience cemented my loyalty to Lexus. Every organization should have knowledgeable service representative like Jason Muza.

davister

17 de mar. de 2012

Dan did a great job helping us. I called ahead and the car was pulled in and ready for us to view and drive. There was no haggling and typical "salesman" pushiness. Great experience overall. Regardless of living in Wisconsin my wife and I would make the drive down for the next vehicle purchase.

DWPDEALERRATER

13 de mar. de 2012

Jason Muza in service is a super pleasure to work with. He understands my concerns, answers my questions clearly, and quickly gets things fixed right up. He always follows up with the car's status and has loaner cars ready to go. I've worked with him many times.

tqho

25 de feb. de 2012

Thank you Bill and Sal for providing amazing service, friendliness, and an overall amazing experience. Customer Service: We were treated fairly and with the most utmost of attention and patience and NO pressureQuality of Work: The car was detailed, re-conditioned, and additional services were provided beyond expectations. I'd give a 6 if I could.Friendliness: Sal was the most easy to work with sales professional I've met in the 14 years I've been purchasing vehicles. Bill as the manager did his job with the utmost of professionalism and efficiency. Overall Experience: Friendly staff who go above and beyond for the customer, what more can I say?Price: The price was fair ... what goes above and beyond is the items mentioned above. We had purchased a vehicle previously from a competing dealer close by 6 months ago and in comparison, the experience with you folks beats them hands down with plenty of room to spare.From a very satisfied customer

Curramba

14 de feb. de 2012

We were very impressed the way Dan treated us. Very professional and make ourpurchase very easy. We felt very comfortable the way he handled the whole thing. I recommended him and Lexus of Naperville for prviding a great experience for my wifeand myself. Vicente/Janethe Polo

naperville_Bill

12 de feb. de 2012

I just purchased my third car from Lexus of Naperville. They really are the best Lexus dealership in Chicagoland. I lived in Chicago for a while but would drive out to Naperville because their service is so much better. This was also the third car I've purchased from Sal. He is professional, fair and INCREDIBLY responsive anytime I have ever had a question regarding the car. I'll continue to purchase from Sal and Lexus of Naperville forever.

malicay

24 de ene. de 2012

My wife and I went Lexus of Naperville on a Saturday to look at Certified Pre Owned Vehicles. We were quickly greeted and approached by a nice gentleman, Sal Lala. He was very polite, well-mannered, and accommodating. We knew exactly what we were looking for and Sal made it happen. We looked and test drove a couple of vehicles. The nearby test track was great. We decided that day to go ahead and and get our vehicle only if everything goes as planned as far the numbers went. Sal was helpful in trying to reach those numbers with the manager, Paul. Sal made us feel like he was really on our side. After everything was said done, we reached an agreement and we went home happy. Throughout the experience, Sal was awesome. He wasn't pushy one bit. What made the experience even better was the service Sal provided after the sale. We had many questions and requests after that day. Sal was always quick to return our call and make sure our questions were promptly answered. Overall, we were impressed not only by the quality of vehicle we purchased but also the quality of service provided by Sal and the whole dealership. We will definitely purchase our future vehicle from Sal at Lexus of Naperville.

RZA36

6 de ene. de 2012

My wife and I headed over to Naperville Lexus on a whim to see a RX330 they had just taken in on trade, with no pictures online yet to base an opinion on I was a little skeptical regarding the condition of the vehicle. Over the phone our salesman, Nick Gerlak assured me I would not be disappointed. After seeing and driving the car my wife and I were both amazed at the cars condition, it was very clean and had a great service history. Nick was very knowledgeable about the vehicle and answered all our questions with a no BS approach. I enjoyed his no non-sense attitude. As with the purchase of anything negotiating can be uncomfortable, but Nick made this process easy. I gave him an offer on what I wanted to pay, he ran it by his manager and it was easy as done. I will say that they had not performed an inspection on this vehicle so we had to wait a few days (due to the holidays) to take delivery. Upon inspection they found a minor issue and offered a fair solution to the problem which I believe we were both pleased with. Upon our return Nick was courteous, took the extra time to explain all the buttons, features etc to my wife and made sure we were happy with our purchase. The one thing I enjoyed about Nick and Lexus of Naperville overall is that they stuck to their word. They promised a couple of items to be included in the deal and they actually did what they said, which is more than I could say for other dealers. My family and myself have purchased many Lexus vehicles, new and used from McGrath of Westmont, which with we had been very happy with. Our old sales contact had retired and the new sales man I met with was just not pleasant to deal with. I'm glad I found Nick and Lexus of Naperville. They've earned my business and I will be sure to send my extended family and friends to Nick.Additionally there service loaners are great (like all Lexus dealers), one thing I did enjoy with Naperville is there loaners have all the options including navigation, which isn't always the case at other Lexus dealers. Most importantly there "free car wash" isn't your typical free wash. It is actually a very good wash and interior cleaning. Well worth the 20 minute drive.

nmpanzer

21 de nov. de 2011

My husband and I originally went to Lexus of Naperville to look at a used RX350 they had available, but after we got there we ended up finding a 2009 Nissan Murano that was an even better fit for us. Larry was very good about working with us on price, as we'd found other comparable vehicles in the area for a slightly lower price. The car was in great condition and he was sure to show us the carfax report on it right away. There were a couple small dings in the car (very minor) but Larry was happy to work with us on getting them fixed up at the dealership. Overall a good car buying experience.

AaronSchaming

13 de nov. de 2011

I had originally started my second Lexus buying experience by placing an order for a CT200h. I was looking forward to the increased gas mileage and lower maintenance costs of a hybrid vehicle. The order was placed in a no hassle/no pressure type of way, something I was hesitant about going into the transaction. I had worked with a few employees before finally working with Sal Lala. Sal is without a doubt the best dealer I've worked with. He's kind and took a real interest in helping me choose exactly the right car. Which brings me to my next point; bonus points for the dealer being so flexible. Sal had been in contact with me throughout the entire order process and continued to help me out with any questions I had along the way. However, just a few weeks prior to my scheduled delivery, I had doubts about moving to a much slower vehicle than the one I was driving. I got cold feet and started to express this to Sal. Sal was very understanding and helped me through the process by offering test drives on other vehicles on the lot. I eventually cancelled the order on file for the CT200h and began looking to other Lexus vehicles that would fit my needs better. I settled on the GS450h, a hybrid vehicle that still maintained a healthy dose of "kick" in the engine compartment. Sal was helpful in finding and pricing different options on this vehicle, which was out of my price range for a new car. I eventually had found a perfect certified used car for me and surprise, it was on Lexus of Naperville's lot. The options were right, the color was exactly what I wanted and the price was just about what I had in my budget.I told Sal about the car, he was helpful in explaining the details of the vehicle to me and allowing me to test drive the unit. Lexus of Naperville is one of only a few dealerships that have access to an exclusive "test drive course" located just a few blocks from the dealership. It was on this course that I had the opportunity to truly put the car through its paces to determine if it was the car I wanted.When it came down to the nitty gritty of numbers, Sal was a great help and allowed me to price the car just a bit lower, putting it right within my budget. Sometimes you feel like the salesperson and the sales manager together couldn't care less about helping create a reasonable (for both sides) deal. I did not feel this was the case, Sal had truly helped during the sales process, even taking care of me after the sale was complete. The after sale support is something that not every dealer is able to accomplish in such an efficient way. I had a few parts that were not present at the time of sale (IOUs) and Sal had kept in constant contact with me to let me know of the updates on these parts. There was a small mix up with one item (a small bumper cover) that had been repainted but did not have the correct color match. Sal was generous enough to retrieve a brand new one for me, free of charge. These are the small rewards of having such great dealer to work with.Overall, I have nothing but praise for the buying experience at this dealership. This purchase was my second with Lexus of Naperville. They have always been a great place to go for the multiple (5+) Lexus vehicles my family and myself have purchased. I continue to recommend them over others in the area for their superior buying experience. If you're looking for a great salesperson once you get there, talk to Sal, he'll be sure to take care of you.

hshahrani

13 de nov. de 2011

My buying experience with Michael Comer was truly outstanding. From beginning to end, I felt as though he was there as a friendly, knowledgeable and valuable resource who was genuinely interested in assisting me find the right vehicle for me. At no time did I feel any pressure from him to buy a vehicle, which I especially appreciated because I wanted to take my time to look around at other vehicles and find out what all my options were before making a decision. Being very detail oriented, I tend to ask many questions and was impressed with his knowledge and the time and attention he gave to address my questions even when I wasn't sure what vehicle I would ultimately end up buying or when. I kept finding myself going back to the Lexus dealership, and when I concluded that the ES350 was definitely the car for me, I felt as though I owed Michael all the credit for helping me find the right vehicle.I was just as impressed with the negotiation process. When I presented what I had researched, he confirmed that what I had pulled was consistent and accurate, and we were able to arrive at a very competitive and fair price. I appreciated the transparency and actually enjoyed the negotation process. After purchasing the vehicle, Michael spent a significant amount of time helping me understand how to use the car's different features, drove the car to my home, and even set up my phone connections and garage opener features. He asked me to call him any time if I have questions about any of the features or anything else for that matter, and he followed up to make sure everything was well.When I had purchased the vehicle, I thought I wanted to get modified wheels and had included their purchase as part of the purchase contract. Even though they would be special ordered and arrive the following week, they let me take the vehicle so I could use it in the meantime. However, that same evening, I realized I liked the wheels that were on the vehicle and wanted to get some other options for the car instead (including 3M protection, all-weather floor mats, etc.). I called Michael the next morning, and they happily canceled the order for the wheels and worked with me to take care of my request for the additional features. My entire purchase process was everything plus more that I could have expected, including a genuine concern for my satisfaction not just before and during the purchase, but afterward as well. Michael and Lexus of Naperville exceeded all my expectations, and I highly recommend them to anyone who is considering purchasing a Lexus.

yana27

8 de nov. de 2011

I had a long ride to this dealership, but I didn't regret it. The sales experience was wonderful, without any pressure, fast, and easy. And it was a pleasure to deal with Sal Lala. Very friendly, patient, and knowledgeable person. I'm so happy about my purchase and would refer anyone to him.

pharesm

3 de nov. de 2011

I recently purchased a new 2012 IS 250C for my wife; from the moment of initiating the search to the day of pickup the experience was outstanding.Bill and George were friendly, professional and took all the time necessary to answer questions. They represent the dealership exceptionally well.I should point out, we also purchased an LS430 back in 2004. George was our sales person on that sale as well. Hence we have visited the dealership on many occasions over the past 7 years; regular maintenance, car washes, etc. We are proud Lexus owners and the Lexus of Naperville dealership are a big part of that; as well as Bill and George.BTW ... Bill in the Car Wash department is phenomenal too.

Roger

20 de oct. de 2011

Repair facility is pretty bad. The attitude is just like other domestic dealers. Loot as much money from customer as possible. Nothing special about Lexus reapir dept.

Todd W

5 de oct. de 2011

When I arrived at the dealership, I was greeted in a very friendly and professional manner. From that moment on, there was never a sense of a "wheeling and dealing" shakedown that I had experienced at other dealerships. I was always comfortable with no pressuring to purchase. Professional all the way. Price negotiation was very fair and transparent. Paperwork was fast but not rushed through. Test driving vehicles on their test track is an excellent feature at this dealership. Laura was great with all of my questions as well as with follow up after the sale. Easy to contact over the phone and quick response to messages. Great service, great price.

happytrails73

27 de sep. de 2011

This was the best car buying experience ever! The entire process from receiving information, test driving, negotiating to signing was as smooth as silk. Hani was polite and professional in all aspects. My questions were answered promptly and appropriately as well as my needs met for trade in value and financing. The ultimate plus was the process did not waste my time! The only disappointment is that this survey does not allow me to rate them a 10!

Wildcatfan

26 de sep. de 2011

After looking 3 wks for this vehicle on Auto Trader I finally found THE one at Lexus of Naperville, which unfortunately is over 300 miles from my home. The salesman, Hani Dolat, was prompt in returning my call expressing interest in the vehicle and in the negotiation process. I flew up the next day to pick up the vehicle, was picked up at the airport by a nice gentleman named Jim, and was on the road headed home a few hours later. This is my second Lexus and I must commend the training by Anem on how to operate all the bells and whistles on the car! I could not be happier with the sales process, the dealership and with the vehicle!! I only wish I could continue to work with Lexus of Naperville in maintaining the vehicle!

drsstskms3

23 de sep. de 2011

We drove abt 175 miles to look at a vehicle at Lexus of Naperville We bought it. Dan Foster is a great person to work with.He worked hard to get a deal that we could agree on. WELL WORTH THE TRIP!!!

Otgal1998

18 de sep. de 2011

Hani Dolat is a very professional salesperson. He made sure all of my concerns were addressed and spent extra time to make sure I knew how to operate all of the bells and whistles on my new car. Whenever I go in for an oil change, the staff treats me so kindly, they really go out of their way to help. Hani will always walk over if he is there to check to see how things are going with my car. I would absolutely recommend Hani and Lexus of Naperville to anyone looking for a new or certified used Lexus.

sanslex

9 de sep. de 2011

Tony worked with me continuously trying to get the suv I wanted in the price rangeI felt convertible paying, I think he was very patient and anxious to help me in anyway he could. Sal Lala was also very helpful I never had to wait very long for service, he continue to ask if I wanted any refreshments or snacks, I just think thatI was treated like I was someone very important and not like a customer.Thanks guys,

JohnFRollins

5 de sep. de 2011

My experience with Lexus/Naperville and particularly with Mohammad Naim was my best sales experience ever. Mohammad was very responsive to my questions and requests and quickly gained my trust. At no point during the experience did I feel uncomfortable or pressured. He is first class. I would definitely work with him again.

michael8595

1 de sep. de 2011

First off, when you become a customer of this dealership, you are buying and working with a quality team of people.Last Saturday, I purchased my third used car from Dan Foster, Bill Borta, Paul Cocco, and Bill Cranley and could not be happier. The process could not have gone more smoothly. Their pricing is always more than fair, and the service and treatment you receive is outstanding. If you are shopping for a car, I would highly recommend stopping by Lexus of Naperville first, you will not be disappointed. This dealership only carries quality used cars and is very trustworthy.But beyond that, Lexus, and more importantly, this dealership, stands by the products they sell. We worked with Cindi Wilson/Michael Perelli/Dan Petrey on a potentially expensive repair on our 2004 RX330. To our delight, the service department was able to work with us on the service and covered the repair free of charge. Try that on a 7 year old vehicle at a BMW/Mercedes/Cadillac dealership, it simply not going to happen.So in summary, you can buy with confidence from this dealer. I would not go anywhere else.

skarrman

30 de ago. de 2011

I traded in my GS350 for the new CT200 Hybrid. What a great sales experience in securing a very hard to obtain car.I am averaging 50 MPG on the highway...yes that is true. Great car...this is our future.Also, Rick Van Pelt is a tremendous and persistent salesman. He worked with us and provided outstanding and timely communication on the status of the car delivery.I recommend Lexus of Naperville for anyone considering purchasing a Lexus.

joshi920

27 de ago. de 2011

I have heard about what customer service means for many companies and organizations during 20 years of my professional life. Michael Comer at Lexus of Naperville gave it a new meaning. The constant information education he provided during the sales process was simply incredible. He was an encyclopedia of automobile information. The professionalism and a passion for helping customers that he displayed during the sales process convinced me that I will buy a Lexus. He never pushed the sale, just was a good consultant and advisor. The real kicker was after the sale was complete. Michael had to come to my house to pick up the check. While I was writing the check, he setup my garage door opener to work with the car. How many times have you heard of a sales guy doing that for you? Then he explained a lot of car features to my kids who were admiring the new car. Later, he called me and emailed me numerous times to make sure that I am happy with my purchase. Even today when I went to the dealership to get my free car wash, he stopped by to talk. Unfortunately I got a small scuff on the side of my new car(sigh). He went to the car wash manager (Bill) . Bill buffed the side of the car for free and made it good as new. All for nothing. While Bill was taking care of the scuff, Michael saw that my iPass toll transponder was not mounted. He got a velcro and mounted it himself !! The personal attention and care everyone has provided to me is inspiring to me as someone who leads a customer service organization himself. I walked out of the dealership today with one word...WOW. Thank you Michael and thank you Lexus of Naperville.

mordecaiinalaska

11 de ago. de 2011

Where do I start, we walked into the Lexus of Naperville expecting the people to be pushy and hellbent on a sale. The thing I didn't expect was how hard they were going to be working for me. Not only did Hani get us the price we wanted for my used Chevy Aveo, but he worked just as hard to get us where we felt comfortable monthly. I would recommend any and everyone to check this dealership out. The people are nice, your car gets a free wash when purchased, and while you wait you are offered water, coffee, or a cappuccino. The people here are phenomenal and you will not leave disappointed.

dwtw

1 de ago. de 2011

Dan Foster is extremely knowledgeable about the cars offered. He is customer service oriented with a great attitude. He and his manager, Bill, are a pleasure to work with. We walked away feeling that we are truly a valued customer. We will continue to shop here and recommend them to others.

lfoust54

22 de jul. de 2011

I purchased a used 2009 Camry, at a good price. Hani was professional and not at all pushy or pressuring. The dealership appears to be a class act; one that takes care of their customers. Since I'm a new customer, I hope my perception is correct!

monroeman

19 de jul. de 2011

Sal did a great job taking time with me during the sales process. The transaction was seamless & very professional. The paperwork was handled efficiently & the vehicle was delivered in great shape.

Chgorob1

7 de jul. de 2011

First of all I purchased 2 vehicles just this year from them. Michael Comer was outstanding. He had answers to most of my questions immediately and the few he didn't he promptly responded either before I left or via email for those requiring research on availability. Not only that but after the purchase he followed up and was able to answer those new owner questions you'd have to scour a 300 page manual to find. This dealership doesn't just say they have loaners and are booked when you need them like so many others. No, they will come to your house with the loaner and do scheduled maintenance on your vehicle. For the few times when I did have to wait the lounge was great with snacks and beverages and a kids playroom. Even then it was only a few minutes wait. I loved my experience and recommend them to anyone.

DWPDEALERRATER

4 de jul. de 2011

Jason Muza is a real pleasure to work with. He pays close attention to my list of repair concerns, and makes sure they all get taken care of. He also sold me a trailer hitch that worked out great.

hondamommi2

4 de jul. de 2011

Having been in the market for a reliable used van with low mileage for a few months, we stumbled on "the one" via a website LON posts inventory on. We hesitantly drove an hour and a half to LON, unsure about how our experience would be since we were probably not the typical Lexus clientele. As we were pulling into the dealership we saw our van being driven out of the service center by our salesman Hani Dolat, who greeted us with a large smile that set the tone for the rest of our LON experience. Hani was respectful and at no time did he ever come across as pushy. Even after having told him about an almost identical vehicle elsewhere, he never boasted as to why this particular vehicle was better or why we should buy from LON. He let us talk and he listened and then gave us privacy to make our decision. Just by doing that he sold me on purchasing. We thought the price was unbeatable but Hani knocked it out of the park when he was able to meet our offer without any back and forth offers as had been our experience previously. We never had to deal with the stereotypical car salesman out to make a commission. Hani comes across as a buyers advocate who understands and respects the buyer. LON is fortunate to have him on their team.As for the dealership itself, it offered some great perks to be taken advantage of on your visit. The snack lounge is inviting. The free carwashes are spectacular if you're fortunate to live in the area. Even the bathrooms are pretty (stainless steel baby changing table was a nice touch!)I don't remember the name of the finance guy we met with, probably because we dealt with him for less than 6 minutes. He didn't even try to force us into purchasing a warranty as had been a frustrating battle with another dealership we had purchased from two months prior. I wish I had known about LON earlier, because I'm now a LON/Hani Dolat loyal. Thanks Hani...hope to do business with you again in the future!

Jen_ott

1 de jul. de 2011

Overall great service. Have bought four cars there in the last four years. My husband and I will be back. We also get our cars services there as well and service has always been good.

Johnny B96

29 de jun. de 2011

I purchased my first car from Dan Foster in 1996. Recently I purchased my sixth car from him for my wife. I mean to say I bought the car for my wife. I didn't trade my wife for the car. Dan knows his products inside and out. Hes easy to work with and he will work for you. He truly wants his customers to be satisfied with their purchase. Pouring out money for a car is never a pleasant experience. Dan will make it one. I was lucky when I met Dan in 96 and feel even luckier in 2011.Lexus of Naperville is everything one would expect from a Lexus dealership and possibly more. The staff I have dealt with are professional and very friendly and put you at ease.I highly recommend Dan Foster and Lexus of Naperville for new or used cars.

mmelsa

25 de may. de 2011

This is the second car I purchased at Lexus of Naperville from Dan Foster. He goes out of his way to make the car buying experience the best possible. Dan is like no other salesman I have ever dealt with who goes out of his way to make the buying experience the best possible. I absolutely recommend Lexus of Naperville and Dan Foster to anyone considering a new (or used) car.

tnthome

9 de may. de 2011

We purchased a new RX350 on April 30th after taking about 9 months to make a decision. During this time, we worked with Hani Dolat in Sales and consider ourselves lucky to have found him. Not only did he not try to rush us into a decision, he patiently answered all our questions. When we were ready to make that decision, he worked with us to get the exact car that we wanted as we were picky in the color and options. Not only was he helpful with the sales buying process and working with us on price, he also went that extra step to arrange for us to have some one-on-one time learning all the new functions on the car. We are not technology savvy and were intimidated by the controls, so this was indeed amazing customer service.I would definitely recommend this dealership and this sales consultant to any future Lexus buyers!

wsherry

29 de abr. de 2011

Great experience! I really had a great timen taling with Sal over a 2 month period. He answered all of my questions and was very pleasent to work with. The only thing that I wished I had more controll over is the financing. I did get the care of my dream after careful consideration and more funds out of my pocket.

bkb1022il

29 de abr. de 2011

On Wednesday April 27 I visited Lexus of Naperville to have my car service after I left McGrath Lexus in Westmont. I drove into the garage at LON and i was approached by Jason Muza. It was complete heaven. This guy was great to work with I informed Jason about my experience at McGrath and Lexus of Naperville service was the total opposite of the experience I received at Mcgrath. Lexus of Naperville service was the best. Not only did they service my car I was also added to their list for any discount work that needed to be perfomred on my car. I totally trust this dealership and I can honestly say that when my lease it up I will go to Lexus of Naperville to renew my lease instead on Mcgrath. Its truly amazing how these two dealerships are son different. Jason was awesome. I highly recommend requesting for Jason for your service.

robert chakrabarty

24 de abr. de 2011

We went to this dealership knowing that lexus was a very good quality car and even knowing that was true there was still much more. We were able to have complimentary snacks and they were very nice and friendly. Sal was very nice and was able to give lots of help with our choice of the Lexus Rx 350! We gave the rating we have because we thought overall our whole experience was probably one of the best we have ever had. We would reccomend this dealership to anyone buying a car, pre-owned or new. We would also reccomend Sal Lala for his cooperativeness and friendship we look forward to going to Lexus of Naperville!

elanburger

17 de abr. de 2011

my experience was excellent . my sales person hani was very helpful and knowledgeable not pushy very friendly and professional he explained everything very clearly and worked extra hard with me and my buying needs . i bought a lexus ls 460 and i love it. hani he is the kind of guy who makes you look forward to your next car purchase . i have never met a salesman so enthusiastic about his product and so willing to help.you will also receive a warm ,friendly ,sincere greeting .he is the finest in personalized service for each and every customer . he is also a relaxed , no-hassle, no-pressure sales experience . will definitely see him on my next purchase .

Rhonda L. Ott

16 de abr. de 2011

The dealership was close to my home, the sales person was informative, nice, not pushy, and the dealership was beautiful and clean. The car is a good car and am pleased with the overall experience! I would recommend Sal to a friend and trusted him. I am excited to recieve free car washes and to return with any questions.

klg1981

16 de abr. de 2011

We went to this dealership looking for a used car. We had looked online and had an idea of what we can afford. Once we arrived we were immediately greeted by Dan Foster the salesman that took car of us. He took the time to listen to our needs an price range, never making us feel pressured or uncomfortable. He ended up finding us a car that met ALL of our expectations and more! We never thought we would walk out of the dealer with a 2004 Lexus ES330 in perfect condition with low mileage but he and the rest of the Used Car staff made it happen! The entire staff was more than accomodating! We were offered beverages and snacks while we waited and when they realized it was taking longer than expected Dan let us take the car and go to lunch, so we were not just sitting in the dealership waiting. I HIGHLY recommend this dealership to anyone that is looking for a dependable car new or used!!! Infact, I already have referred my nieghbor who is in the market for a used car to Dan. We purchased our car on Wednesday, April 13, 2011 and on Friday Dan calld me to make sure we were still satisfied and to see if I needed anything! Thanks again Lexus of Naperville for making our experience a GREAT one!!!!!

pchuang79

15 de abr. de 2011

Had a great experience with Mohammad and Lexus of Naperville. He helped me order a brand new car to be delivered from Japan and kept me posted through-out the 16 week waiting period. He also came in on days that he wasnt working just to meet my schedule. On the night that i picked up my car, he stayed after hours just to show me all of the features. Truly a nice guy, not just some sales person. Great experience and cant wait to start getting my free car washes!

michael8595

13 de abr. de 2011

One of the key benefits to buying at Lexus of Naperville is the free car washes. But these are not your typical free Car washes. Bill Reinekie and his team not only do a super job washing the car inside and out, they take care of everything. Including, but not limited to: Fixing scratches, paint touch ups, fixing License Plates and frames, and polishing Headlights. You would easily pay $20+ /per wash for this service elsewhere. My only advice would be avoid Saturdays, and dont forget the tip. Bill's team has more flexibility during the week to help you with the extra services

gtpony88

8 de abr. de 2011

Excellent faculty, excellent people to work with! Would recommend to anyone to purchase from Lexus of Naperville.I purchased a used "non Lexus" vehicle from them and they went to every effort to insure my purchase was top notch and problem free for my wife and family

tarchakis

7 de abr. de 2011

Although I have been dealing with Lexus of Naperville due to my Lexus LX470, I hadn't bought a car from them until now. My wife and I worked with Brad Broughton who was extremely familiar with the LS460 we purchased. He made my wife, who is usually turned off by complex electronics, feel very comfortable with the car. He made the sale happen and he never throughout the process let us down or steered us wrong. I highly recommend Brad and if you'd like a pleasant experience buying or leasing a Lexus, Brad is your man.

angelalynn28

4 de abr. de 2011

Hani was excellent to work with. He was understanding and I never felt pressured. Lexus dealership was very nice atmosphere. I purchased a used Honda Accord that was in very good condition. The car pulled a little to the right, so they provided a free alignment. They also provided free car washes for as long as I own my vehicle.

quinteror

4 de abr. de 2011

I was extremely please with the service at this Lexus dealer! I found the vehicle I was looking for online and submitted a query. Within minutes I got a call from Hani Dolat. I made an appointment with him. When I arrived he had the car already waiting ready for a test drive. Though, I wasn't fully ready to purchase the vehicle that day, I could not pass up such the great deal Hani and Lexus provided. The financial process was a breeze as well. I drove home with my vehicle and surprised my wife. Thanks, Lexus of Naperville.

normbean

4 de abr. de 2011

Went in just to gather info about pre-owned Lexus sedans and wound up purchasing that day. Very professional and friendly service without feeling pressured; all personnel we worked with were very knowledgeable about the cars and quickly grasped what we were interested in and didn't waste our time trying to sell us more than we wanted. Dan was very objective in pointing out the pros and cons of the pre-owned cars they had in their inventory and Jeff was very patient in explaining all the features of the car we purchased and the details of their service programs. All in all a very positive, painless car purchasing process.

etburke

2 de abr. de 2011

We have never experienced such professional and customer focused service at a dealership. Dan Foster has been incredible from start to finish. The entire experience has changed my opinion of "car shopping". We will eagerly recommend our friends and family to go to Lexus of Naperville. If and when we buy another - it will definitely be from Lexus of Naperville.

jbeaver

1 de abr. de 2011

Daniel was very personable and easy to work with. My husband and I enjoyed doing business with him and the dealership; this is our second Lexus from this dealership. We've always been treated fairly. Dan set up the bluetooth and tested it. We shared some laughs.

kayhedeen

31 de mar. de 2011

Our sales associate was very helpful and knowledgeable. The business office where the transaction was completed was professional and efficient, no pain! All processes were explained throughly and in plain language. A very nice experience in purchasing a used car!

Kazman2k

17 de mar. de 2011

You want the ideal new car buying experience? Go to Lexus of Naperville and ask for George DeVries. After shopping around and being frustrated with car dealer games, pushy salespeople, low ball offers, etc., I visited Lexus of Naperville and was greeted by George DeVries. What a difference! George is professional, friendly, and cut right to the chase with a great price right out of the box, no games with George - it was like no other dealership or salesperson. I bought an 2011 RX-350 from George and could not be happier with the car, the price, and the buying process... George makes car buying enjoyable - a win win experience. Buy your next car from George.... Highly recommended...

sueannegan

16 de mar. de 2011

Dan Foster was the BEST!!! He made us feel so comfortable and was so patient with me as I drove 4 different cars. And then after I had made my choice, I had 2nd thoughts, and asked to see the 1st car I had driven. He didn't even flinch ... he just put the cars side-by-side in the lot, so I could see them both and make my own comparison. But he made it so easy, because he put the cars side-by-side. His tutorial on the car was perfect and he even put his number in my phone, in case I had questions or needed anything. What a top-notch salesman! Lexus of Naperville ... you are very blessed to have Dan Foster as a salesman. I was given a very fair price for the car I traded in. This is the 4th car we have purchased from this dealership ... and all service has been done here. I am so grateful for the character and integrity of the employees at this dealership!

forsfun4

16 de mar. de 2011

I recently purchased a used vehicle from your dealership for the first time. Nick was very friendly and informative. He made purchasing the vehicle from Lexus of Naperville a pleasant experience. The dealship was very clean and organized. I will consider purchasing another vehicle in the future from your dealership.

lowstrife

15 de mar. de 2011

Saw an online ad for a Toyota Camry which was an incredible deal compared to the other offerings. Went to the dealership, were immediately greeted by Daniel and shown the car. Staff were quick acting and friendly, we had the keys and title in hand in less than two hours after we decided to make the purchase. They even negotiated a very handy little price drop because of some brake problems plus a small crack in the windshield. Very service oriented dealership; plus free snack lounge! And I've got free carwashes for life there- too bad I don't live in the area. But regardless, excellent everything; much better than most other dealerships I've been to.

mortgage

11 de mar. de 2011

I will recommend Lexus of Naperville to everyone I talk to. The service is absolutely superb. We were greeted promptly at the doorby a smiling receptionist that got us together with probably the best sales representative I've ever been associated with. His name is Nick Gerlak. Nick is extremely knowledgeable about Lexus vehicles. He explained or demonstrated every knob and switch in that vehicle to make sure we knew how to operate everything. He even called us the next day to be certain we didn't have any problems programing the garage door opener. I also enjoyed the facility itself. The customer lounge was very comfortable, clean, entertaining. All things considered, the purchase of our vehicle at Lexus of Naperville turned out to be a very pleasurable experience. I will be back.One more thing... I had previously visited the website lexusofnaperville.com and had pretty much already decided which vehicle to buy. It saved everyone a lot of time. I would recommend the website as well.

DrRaymond

9 de mar. de 2011

This note is express my sincere and complete satisfaction with Lexus of Naperville. This dealership is a wonderful place to purchase a Lexus and have all your Lexus concerns and needs handled and met with extreme skill and passion for customer satisfaction. Satisfaction is a word, in this case, that can be elevated to extreme delight. Everytime I visit this dealership, I leave with a feeling of complete happiness. The expertise, professionalism, and dedication exhibited by all members of the Lexus of Naperville family are always present while I am at the dealership. My appreciation and thanks goes to the many wonderful people who work non stop to promote the perfection of Lexus and to deliver of a product that exceeds my expectations. Their personal expertise and care are to be complimented and praised. I would also like to mention my service advisor, Mr. Jason Musza. He has been so appreciated and valued as a memeber of the Lexus team. Jason's technical and kind personal attention to my car has been so valued. The wonderful experience at Lexus of Naperville would have not been without Mr. Musza If I would ask him a question concerning my Lexus, he would always give me a complete, precise, and technical reply. He is so proficient and organized. A real service advsior by the standards of the perfection of Lexus. Thank you Jason.Sharon, who greets me every time when I bring my car in for either a wash or service has been so kind and personal to me. Her attention to my presence is so appreciated and thanked. Sharon, thanks for being there for me when I visit.There has not been a day when I haven't had Bill come over to me and compiment me about the condition and cleanliness of my car. My car is always personally treated and detailed by Bill. What a wonderful, detailed, and hard working person. He makes Lexus of Naperville a place of perfection. He is so appreciated by me. My car experience has been elevated to a very high level because of Bill and his team of very hard working people. Thanks Bill.Kerry, how can I not mention you first. The most experienced and talented of all the mechanics I have ever had. She knows all about the Lexus car and even gives a detailed technical report if asked.. A real top of the line person who doesn't take second best as a goal.. Always the best and the best for my car from Kerry. Thank you Kerry for you exceptional help. You are a mechanic's mechanic. Nothing but the best from her all the time.Mr. Rick Van Pelt, a master of Lexus and a man of exceptional service. He always greets me and says hello. He is so helpful and there when you need Lexus advice either in sales or service. He exhibits exceptional professionalism not found anywhere. My thanks to you Rick for being there for me when I need help in sales or service. He is a fountain of knowledge. My automobile experience has been a real pleasure since Lexus of Naperville came into my life. Lexus of Naperville you are the palace of the Lexus of Perfection. Thank you so very much.

bevans514

9 de mar. de 2011

I recently bought a Certified ES350 from Naperville Lexus and was lucky enough towork with Dan Foster. My overall experience was extremely positive. Dan was knowledgable, helpful, patient and very nice to deal with. I am completely satisfied with my purchase and feel like I got a good deal on a great vehicle. My purchasing experience at Naperville Lexus was handled very professionally from beginning to end and I would highly recommend Dan Foster.

rtevans86

9 de mar. de 2011

I recently purchased a Certified IS250 and I could not be happier with both the vehicle I purchased and the service I received in the process. My experience with Dan Foster was outstanding and entertaining to say the least. He made my car purchase easy and enjoyable. I would strongly recommend others to work with him, couldn't be more satisfied!

ggandoreo

7 de mar. de 2011

Service department is always friendly, courteous, and informative about what needs servicing for our car. Jason is great with all of his recommendations, knowledge, and expertise. We highly recommend Lexus of Naperville's Service Dept. Oh,and the guys at the car wash are awesome too, they even recognize who you are.

kathyvandy

6 de mar. de 2011

Both salesmen were knowledgeable, friendly, and extremely helpful. I never felt hurried or rushed, as each took the time to answer all my questions. Dan went out of his way to find the exact car I was looking for and I appreciate that very much. I had been to another Lexus dealership whose salesman was not willing to do that. In the end, I feel that I got the best possible deal on my new Lexus, and I am very happy. I would definitely recommend Naperville Lexus to anyone.

wmoster

6 de mar. de 2011

I was referred to Dan Foster by my new boss, Mike McDonnell. Dan did a great job from start to finish, as did the other employees. Jeff went over the car with me perfectly, and the finance manager did a great job as well. I found a car I liked, and Dan got the deal done for me quickly, no BS. I love my car.

ralphie1182

2 de mar. de 2011

Dan was very helpful in explaining all the features of the car and following up with setting up bluetooth after the fact and ordering a part and making sure I received it. Both Dan and another representative of Lexus of Naperville stayed after hours to make sure I was satisfied with my purchase.

JFARREY

24 de feb. de 2011

WE WALKED IN ON A VERY BUSY SATURDAY. I APPRECIATED THAT HANI HAD ALOT OF TASKS GOING AT ONCE, AND THE DEALERSHIP WAS JUMPING THAT DAY. THIS IS THE 5TH LEXUS SO OUR LOYALTY IS APPARENT. HANI IS ALWAYS VERY PLEASANT TO DEAL WITH. HE'S AN AMAZING MULTI TASKER AND NEVER SEEMS STRESSED OVER IT! BILL K. SPENT SOME TIME WITH US AS WELL AND IT'S ALWAYS GREAT TO DEAL WITH HIM AS WELL. EVERYONE MADE IT VERY EASY FOR US, EVEN ON A REALLY BUSY SATURDAY. WE LOVE THE CUSTOMER SERVICE, THE WAITING ROOM, THE ATMOSPHERE AND THE LOANER CARS. IT'S ALWAYS WARM AND FRIENDLY. WE WOULD RECOMMEND THIS DEALERSHIP ANYONE LOOKING FOR A LEXUS.

Cates1222

21 de feb. de 2011

This is the second car that we have purchased from this dealer. Both times, Nick facilitated our purchase and is extremely knowledgable of the product he is selling. Thank you, Nick, for making the car buying experience enjoyable and also for going seemingly "above and beyond" in so many ways - including assisting in the return the rental car off-site - and to Lexus of Naperville for what we are sure will be a continued high quality service to the vehicle in the future.Bob and Deanna Cates

kimdemos

20 de feb. de 2011

My husband and I were very pleased with Nick Gerlak and the dealership. Nick came to our house to pick me up so that we could complete the sale of our vehicle. Very friendly, personable. Pleasantly surprised to learn that even though we were buying a used Jeep we would be treated as a Lexus customer. I would highly recommend Nick and this dealership to friends and family.

CEHARDEN

20 de feb. de 2011

THE FACT THAT I HAVE BEEN A LEXUS OF NAPERVILLE CUSTOMER SINCE 1990 WHEN THEY SHARED A BUILDING WITH TOYOTA, IS ITS OWN RECOMMENDATION. NOW, HAVING JUST PURCHASED MY 4TH LEXUS, MY EXPERIENCE IS AS PLEASSANT AS IT WAS THE FIRST TIME I STEPPED INTO THE DEALRSHIP. MY SALESMAN, HANI DOLAT, WAS PROFESSIONAL, ATTENTIVE AND VERY KNOWLEDGEABLE ABOUT HIS PRODUCT. OH, AND I'M SURE MY NEXT CAR WILL BE ANOTHER LEXUS !!

swatson

19 de feb. de 2011

Our first experience several years ago was great! We dealt with Larry and Dan. Larry went out of his way to be sure I got the right car even though it meant I spent about $8000 less. He took into account that I had 3 kids in college & suggested I by a less expensive car. Who does that? Dan assisted me in buying the car and provided fantastic service in everyway. I have been 100% satisfied with that my purchase. When it needed a few repairs the service experience was exceptional. Of course!!Our 22 yr old daughter has been looking for a car on craigslist for several weeks. She and my husband have avoided any cars listed by dealers because od the common distrust of " sales people". I knew she had her heart set on a jeep so I hadn't thought to check w/my favorite Lexus dealer. Tonight I looked on the website and behold there was a used jeep at Lexus of Napervillle. Even though we stayed in a lower price range ( so that she could pay for this car herself) we experienced the same exceptional service from Dan and the rest of the staff. Evie just drove her newly purchased car home and is thrilled. We are fans for life and will absolutely be back.

jwk0875

15 de feb. de 2011

I purchased a used Toyota Highlander Sport from Lexus of Naperville. I felt it was a fair deal which included two vehicles I traded in. All of the people I met at this dealership were great to work with; Dan and Mo on the sales side, Bill in appraisal and Bruce in finance. I want to thank them all for a very pleasant experience. After selling for over 30 years I can tell you within fifteen minutes the attitude and posture of a company. The attitude of the employees of Lexus of Naperville was very positive. This is instituted by the 'MAN' in the corner office. So I would also like to thank him or her; that is where the 'buck' stops.I would definitely recommend this dealership to my friends and family.

wildman1

14 de feb. de 2011

Paul Coco was kind enough to have Dan Foster work with me on my search. Dan asked all of the right clarifying questions, took ample time, showed me any car I was interested in and provided me with my best car buying experience ever (have purchased about 10 cars over the years). After the sale, there was one outstanding item and Dan resolved that with a sense of urgency. Financing was somewhat of a challenge only because I had specific expectations that were very difficult (borderline unrealistic) to achieve. Bruce Johnson thoroughly impressed me with his ability to understand my needs and then crafting a plan that would work for all vested parties. They say word of mouth is the best form of advertising. Well, Lexus of Naperville has, by far, the best staff I have ever dealt with in my 30 + years of car buying. And candidly, I'm not the easiest person to win over. If you work with Dan and Bruce, you will not be disappointed.

happycarbuyer9

12 de feb. de 2011

Daniel Foster was a very pleasant salesman. He was not your typical scummy car salesman and treated us fairly. We went in to do a trade in for a used car and he gave us a very good deal and it was the best car buying experience I've ever had. He even lent us a Lexus to drive off in to go grab dinner while we waited for the car we purchased to have a break job finished on it. If you go to this dealership, ask for Daniel Foster, he will take care of you.

nechic01

23 de ene. de 2011

I bought a Lexus IS 350 from this dealership sight unseen. I worked with Dan Foster and this guy is amazing! His communication was more than I ever could have asked for. He helped me ship my car and handled this transaction as if it were his own. I will buy from them again and specifically Dan Foster again. He even emailed me pictures of the car as it was being loaded with the shipper so I didn't have to worry about how it was loaded. He had the driver call me and confirm our arrangements. This guy isn't just a car salesman but a good person as well. I have never met an honest car salesman until I met Dan Foster. I am beyond happy with my car and experience. Thank you Dan Foster and Lexus of Naperville!Leslie

davejulie

20 de ene. de 2011

We were very pleased with our service, sales, finance information, etc. at the purchase of our recent new Lexus. Everyone at the dealership was very friendly and curtieous. We would recommend Lexus of Naperville to all of our friends and family. And we will use Lexus of Naperville for all of our service and repairs.

rramakri

18 de ene. de 2011

I had done my research before I went to this dealer. I had also talked to other Lexus dealers from Westmont, Highland Park, Orland before I went here.My experience finding the right RX350 for the right price was very pleasant. Mohammad that I dealt with helped me walk away as a satisfied customer. Dave in Financing was also great, he was able to beat the financing rate I got from my bank.

peubanks

16 de ene. de 2011

Buying a certified pre-owned vehicle from this dealership was a great, non-pressured experience. From the time we walked into the dealership until we left, everyone was extremely helpful and courteous. Especially our salesperson Dan Foster. He took the time to make sure all of our questions were answered and that we felt comfortable with the purchase. The price of the vehicle was comparable and at no time did we feel like we were not getting a fair deal. This was a very easy car-buying experience and we will recommend this dealership to everyone.

rlupori

13 de ene. de 2011

I do not know if I can use 250 charcaters to describe this dealership. This is my 2nd Certified used car purchased from Naperville Lexus since 2005 and all I can say is I am completely satisfied. The sales personal were very good and most importantly the service, what little there was, was great, especially complimentary car washes.

jaimevelez

12 de ene. de 2011

I was very pleased with my entire experience from the moment I entered to the moment I drove away in my new IS 250. The entire staff was super and the facilities are world-class. This is by far the most professional auto dealer I have had the pleasure to deal with. I highly recommend it. Ask for Hani. :)

miallie

8 de ene. de 2011

My experience was 95% wonderful! The sales representatives are fabulous! They were are very reasonable about prices and quality! The vehicles here were the most pristine over EVERY-where else! The only unfortunate moment I had was with Bruce. He was very pushy and condecending! If I had not had to deal with him, there would not be even a twinge of buyers remorse. But overall, I am very happy! And I can't wait to start using my free car washes!

planoruth

7 de ene. de 2011

Our salesperson was extremely helpful and knowledgeable. This is the second time within a year that we have purchased a Lexus from this dealership. Would not think to shop elsewhere. Finance options were great. Would highly recommend Lexus of Naperville!

latricetorres

19 de dic. de 2010

Great customer service we provided by our salesperson Dan Foster. We received such a great deal, we also purchased a vehicle for our daughter. We would definately visit Lexus of Naperville, IL, the next time we are in the market for an automobile.

Michael S T

18 de dic. de 2010

All around great Dealership. Quality Professional staff. Service tech's, advisors and department are very good.The sweetness of a sale can result in the bitterness of a lifetime.Hani Dolat in New & used car sales provides a simple & direct form of a car purchase. No pressure, no hype just a professional salesmen. If you are considering a new car or used car, it is in your best interest to contact Hani Dolat 630 717 1578 Cell 630 774 2668.Respectfully,Michael S. TomassoHappy & content knowing my money was well spent

Terrell Roach

10 de dic. de 2010

My experienced for first time at this dealership was phenomenal dealing with Dan Foster, from the very start of things he was highly motivated, never pressured me, personally picked me up at airport being that I was an out of Towner. He was very honest to do business. I would highly recommend anyone to purchase a vehicle from the sales representative Dan Foster, where you will get treated with good service and feel great hospitality as if you had been doing business with him forever. He puts the "E" in excellent for excellent service. He has shown great qualities of keeping his word and following through with all the he promised. In my opinion in which I know all will agree, he deserves the seller of the year award for all good qualities that he has displayed. I would do it all over again just to experience the excellent service that I have experienced with this reputable company. Please refer all that you know to experience the quality of excellence from Dan Foster. My purchase was a 07 Lexus 460 L; he treated as if I purchased a brand new car off the showroom floor. On the behalf of us all that feels this way about this great salesman, please do something to show our appreciation for having such a great salesman to represent this dealship.

Hittman71

10 de dic. de 2010

Dan Foster, is an great salesman, never felt pressured or pushed into one vehicle or another and always felt like i got a great value for my money. I bought a used 01 Honda Passport for my wife and she absolutely loves it. I have know Dan for years and have never had a bad experience dealing with him. We will contuniue to purchase vehicles from and refer my family and friends to Dan for years to come.

shulmax

30 de nov. de 2010

I visited Lexus of Naperville on my lunch break. I was interested in buying a new ES350 with Grey Exterior and Black Interior. Upon entering the dealership, I was greeted by George DeVries with a very warm smile and handshake. Never having met George before, he treated me like we've known each other for years. It literally took 10 minutes from the time I walked in the door for George to pull up a car that fit the bill and have it ready for my test drive. I test drove the car for about 15 minutes, spoke to George about the price for another 5 minutes, and it took another 15 minutes for George to get my used car appraised and an offer made. Although I did not buy the car as of yet, I have never been treated by a car salesman with such class, professionalism and a caring attitude. In summary, it took me 45 minutes from beginning to end (without calling ahead and getting the car ready, or letting anyone know I was on my lunch break, mind you) to test drive a new car, get my car appraised, and have pricing information communicated. Absolutely Incredible!

thu56bar

21 de nov. de 2010

Me and my husband went to this dealership to buy a new RX 350. We dealt with Mohammad who was WONDERFUL! He was so informative and low pressure. He helped us make the right decision for what we needed. Everyone in the dealership seemed really nice and the Service Department is beautiful. They have a free car wash for customers every day!!! We would recommend all of our friends and family to go there.

bbanks11

20 de nov. de 2010

From the time I entered the car dealer, the salesman (Dan Foster) until I rode I with my new car, the service was great. I have never had such a hassle free experience buying a car. Dan was nice, straight forward, answered all the questions I had, even ones I didn't know I had. It was the most pleasant experience I have ever had, buying a car. From the salesperson to the Finance Manager Bruce Johnson, I would recommend Lexus of Naperville to everyone. Their level of professional service is top notch. Yea they sell luxury cars, but they also sell luxury services. Kudos to Lexus of Naperville! I am a HAPPY customer :)~Angela~

mbrault

20 de nov. de 2010

I have bought three vehicles from the Dan Wolf group (Toyota and Lexus) and I have been extremely pleased. My most recent rurchase was a Lexus CPO RX350. Excellent car in excellent condition. How can you go wrong? The sales process was very simple and painless. Hani and Brad (along with sales management) were very professional and knowledgeable. I can be very demanding so I think that is high praise indeed.Don't even get me started on how great the service department has been over the years. In particular Debbie Erlinger the service manager is the best i have ever dealt with and the main reason I buy from Lexus of Naperville. Anyb ody can have a car for sale but the service experience is where the real ownership experience begins and ends.I highly recommend this dealership for sales and service (Lexus or not) and I will definitely be buying my next car from them.

ggandoreo

10 de nov. de 2010

Excellent, friendly dealership. We've purchased our second Lexus from this dealership. Sal has been our sales person in both of our purchases. He is a very professional, knowledgeable, and down to earth. Not pushy like your typical car sales person. Lexus of Naperville is highly recommended.

carollp

6 de nov. de 2010

A friend brought me to Dan. He was very receptive to my needs and very straightforward....made me feel very relaxed in what could have been an uncomfortable setting for me!! GO DAN AND BILL!!! Bill stayed on task about the little "extras" and didn't push.....tho we DID laugh about it a little. I would definitely deal with them again....Thanks to all of you!!

woolig

28 de oct. de 2010

Excellent experience! Hani is the best salesman. I can't say enough good things about this dealership and the people there. Everything on mt beautiful car was shown and demonstrated to me. I would highly recommend them and I will definately go back there again when I need a new car.

amilesSC

28 de oct. de 2010

My Review of Lexus of Naperville:Recently I purchased a new Rx Lexus from Lexus of Naperville. Having not purchased a car since year 2000 I was very apprehensive and not looking forward to the experience of dealing with the salesperson/dealership. From the moment we entered we were greeted by a very courteous, professional and knowledgable staff. My Salesperson Dan Munoz III and his Sales Manager Tony Stewart were absolutely fantastic in helping us in our purchase. Prior to Naperville, we visited Lexus of Orland and Macgrath Lexus of Westmont. At McGrath we were treated poorly,felt as if we were insignificant, financially had no business there and there was no room for negotiation. Once we selected the vehicle we wanted Dan and Tony went out of their way to assist us with finding the exact color, model and amenities. Although the car was found at McGrath in Westmont they were most uncooperative with our dealership. Our dealer Lexus of Naperville had to arrange to have one shipped from out of state. Any charges this may have incurred they absorbed it and it was not passed on to me the consumer which I do appreciate. I highly recommend and applaud Lexus of Naperville for their phenomenal performance and perserverance. They went out of their way to make sure I got what I wanted. I highly recommend these gentlemen and this dealership. They absolutely did their best to work with me the consumer. In addition, I will refer my friends co-workers and others contemplating purchasing a car to this dealership.

Mikesvw

22 de oct. de 2010

Hani was by far the friendliest and most respectful sales person I have purchased a car from. The buying process here is not too different from what I encountered elsewhere, but the personality and attitude is much better then the average dealer. I would recommend stopping in to see Hani before making a decision on any purchase.

pjwright

19 de oct. de 2010

We recently purchased our used SUV from Lexus of Napervile. Hani Dolat was our sales representative and was extremely professional,knowledgeable and made the buying process quick and effortless. He understands the people side of car buying and did an outstanding job putting it all together. The entire sales team - including the Sales manager - Service Manager - Finance Manager - Body Shop Manager went the extra mile with positive can do attitudes to make the sale work for both parties. This is our second purchase from Lexus of Naperville. The friendly and professional attitude is reflected in all the employees including the personnel checking the car in for regular service and car washes. The car wash employees are the best in the business. All the employees of this dealership- who I have had contact with- make you want to keep doing business with them. They are an upbeat organization who seem to appreciate your business.

aalegnani

17 de oct. de 2010

Just purchased a vechile from this dealership. Our salesperson was Dan Foster. We saw some cars that we were interested in online so we went there "just to look". Our initial apprehension with purchasing a vechile from this dealership was the distance from our home in Schaumburg. We did visit the Lexus dealership in Schaumburg and in our opinion it does not compare with the dealership in Naperville. Our concerns about the distance were addressed and we were extremely impressed by the staff and facility. Dan was great to deal with. We felt no pressure to buy the vechile and it was apparent that he had a lot of confidence in his product so there was no need to do the "hard sell". Buying this vechile was a phenomenal experience; even the finance person (I can't recall his name) was wonderful. He took the time to thoroughly answer all our questions and we never felt rushed even though it was after closing time on a Friday night.

gnosso

13 de oct. de 2010

We have purchased three cars, including two Lexuses,from Lexus of Naperville. Larry Alexander sold us both of the Lexuses. He's genuinely friendly, highly knowledgable about his product, and works hard to achieve the right fit for his customers. Once we told him what we were looking for he spent a significant amount of time advising us and trying to put us together with a car that met our driving and financial needs. The dealership is always clean, the employees are very attentive and there is never a hint of that "I'm being stalked" feeling that we've all encountered at some car dealerships. Highly recommended in all respects. We'll be back in a couple of years.

diamondpvc

12 de oct. de 2010

I HAD A GREAT OVERALL EXPERIENCE AT THIS DEALERSHIP. MY SALES PERSON, ISRAEL WAS PHENOMENAL. THE WHOLE PROCESS WAS VERY SHORT AND TO THE POINT. I WILL DEFINITELY RETURN TO ISRAEL WHEN I PURCHASE ANOTHER CAR. I WILL ALSO REFER MY FRIENDS TO ISRAELIN THE FUTURE. HE WAS VERY FRIENDLY,KNOWLEDGEABLE AND EFFICIENT. THE ONLY QUESTIONABLE EXPERIENCE WHEN I PURCHASED MY VEHICLE WAS TRYING TO FIND OUTPRICES, AND FINANCE RATES, JUST AS IT ALWAYS IS WHEN PURCHASING A CAR.

MartaB

11 de oct. de 2010

From the moment I walked through the doors at the dealership, I was greeted by a friendly and smiling staff. My salesperson, Mohammad Naim, was most professional, courteous, knowledgeable and extremely helpful in making my purchase. Mr. Naim certainly helped to make my buying experience fun and one without 'buyer's remorse'.The dealership's facilities were very well kept, attractive and exuded a level of opulence, which I would have expected from a Lexus Dealer. Overall, my experience with Lexus of Naperville was very satisfying and I would certainly recommend Mr.Naim and your dealership to any of my family and friends.Marta BocskaPlainfield,IL

dealerrateril

10 de oct. de 2010

Usually car buying is a painful experience, where you constantly feel like you are at odds with the salesperson/dealership. This was not the case here, working with Israel and Lexus was very easy, and they were very helpful with finding the exact car we were looking for. Once we found the car we wanted, negotiating the terms of the sale went smoothly, they were even able to bring in the car from another dealer as the ones on the lot weren't the color we wanted. Delivery of the new car also went with out any problems, Israel took the time to show us how the car operated before we left with our new purchase. We definitely recommend working with this dealer.

julie430

4 de oct. de 2010

I am a single woman and I was a little apprehensive about going to buy a car on my own. Sal was a great salesman to work with. I never felt pressured by him to make a deal. He answered my questions (which may have sounded stupid to a lot of men)with respect. When it came time to negotiate, I felt that Sal was trying to make a good deal that would make me happy. I did not feel taken advantage of. When the deal was done, Sal went over the basic vehicle operations - setting up my phone via blue-tooth, the radio stations, etc. I'd highly recommend buying a car from Naperville Lexus and using Sal as your salesperson.

bjc1

4 de oct. de 2010

Our expirence with Hani was excellent! He was very pleasent and showed a good working knowledge of each car we had questions about. Hani took extra time to show me how to use the Nav system on the SUV we choice. We were very satified with him and the help he provided. Hani was GREAT! Brenda and Cleo CarrollSugar Grove, IL

jweichel

3 de oct. de 2010

The salesman was the best car salesman I have ever encountered (in 40 years). He know the car model in great detail and basically gave me training in the features and electronics beginning with the test drive. He was courteous, friendly, very knowledgable, helpful, worked to meet my needs, and answered every question I had.

Kootman1

1 de oct. de 2010

I just leased an ES350. Thanks to Ovid, it was the best dealership experience I have ever had. He was extemely informative and patient as we went through options, colors, etc. He was not pushy, and let us take our time throughout the entire process. Once we selected a vehicle, he not only made sure that the paperwork was accurately processed, but he made sure that the vehicle was spotless when I picked it up. He took all the time that was necessary to ensure that I understood how the vehicle operated, and even programmed the bluetooth for my phone! I've already recommended Ovid to another colleague, who was also treated to the same level of service. I can't say enough about the great service that Ovid provided, and would clearly recommended him to anyone who is interested in a Lexus.

PKautza

1 de oct. de 2010

This is the second Lexus I have purchased from Hani and I will keep coming back to him in the future. I wanted to upgrade from my current Lexus and I told Hani exactly what I was looking for. It took about 90 days but as soon as a car arrived with everything I wanted Hani called me and the deal was done that day. Hani does an excellent job!

ABAR342

29 de sep. de 2010

WE WERE SATISFIED IN EVERY WAY. CONSIDERING WE WERE JUST LOOKING AND NOT GOING TO BUY AT THIS TIME! DAN DID A GREAT JOB GETTING THE DEAL DONE IN EVEN THOUGH HE HAD TO STAY LATE ON A SATURDAY! THIS IS ALSO MY SECOND VEHICLE PURCHASED AT THE DEALERSHIP.

fivekht

29 de sep. de 2010

I found the car I was looking for via internet . . . drove to Lexus of Naperville, the vehicle was in great condition, and Hani Dolat was very helpful in the process of obtaining the car. The whole situation at Lexus of Naperville, including Mr. Dolat, was effortless, friendly, efficient. I will definitely recommend Mr. Dolat and the agency! H. Theodore

jlethiot

22 de sep. de 2010

Sales experience was good. The dealership made you feel comfortable. After purchasing the car they had a person spend close to an hour going over everything about the car so I would understand how it operates. The car I purchased was delivered to my house and they could not have sent two more professional / friendly guys to deliver it.

yogi1976

16 de sep. de 2010

My name is Yogesh Patel. Me and my famiy had visted the dealear in september 2010 for buying the lexus ES350. We had some bad experience earliear in the day from other car dealer, but this visit made our day. Israel shown us the car and taken us to nice testing drive place where we could test the car in all extreme condition which was really good. He was very humble and nice in his approach which made us forget out earliear bad experience. We liked the car but still want to think about it. Again after few weeks we visited the place to do the final test drive and we really liked the car and on the same day we had the deal. He has taken good care of us and guided us for every details. We really like the place and experience was good.

acharny

16 de sep. de 2010

My husband and I came in fairly late at night and were greeted by Dan. We told him what we were considering and he did a great job of helping us narrow down the selections to the one that we wound up purchasing. Even at the end of the evening, he was enthusiastic and a pleasure to do business with. Because it was late at night and dark by the time we were through purchasing our vehicle, he encouraged me to return the following day so they could inspect the vehicle more thoroughly. I came back and they made sure that I drove out in a vehicle that was, if possible, in better shape than I had it the night before. If anybody is in the market for a used Lexus, I would certainly refer them to Dan Foster and Lexus of Naperville.

kitia07

16 de sep. de 2010

Hani made me want to buy my SUV, he gave sound, honest advise. I felt extremely comfortable in purchasing my vehicle from Lexus of Naperville. I've purchased cars in the past and have alway felt rush not with Hani, he's the best car dealer ever, btw I love my SUV. I feel that Hani will change the preception of how car dealers are, in the past people would hate going to a dealership because they knew that they would be suckered into a bad deal, Hani proved that there are good car dealers out there, I'm glad he worked with me, I plan to tell everyone I know about the dealership in Naperville and Hani.

nrvptl

10 de sep. de 2010

Just bought a Certified Used Lexus from Lexus of Naperville. I was looking for a used Lexus but something with very low miles. I had a few options on purchases. Buy from an auction , buy from a small used car dealer and buy from a reputed Lexus dealer. I tried all of them. I tried to buy the car from an auction. Thinking it would be cheap and I would get a good car I decided that route. Not so lucky. Good thing I did not get it through that route. Overall it would have turned out to be more expensive with all the work that I would have to do on the car. Then I went to a small car dealer looking at the sweet price on the web. I could literally see paint on the front lights. Some residues from the paint that they might have done in making that car look like new. Even my daughter who is 6 could tell that. Walked out. So the wife suggested we stop by Lexus of Naperville. I was hesitant thinking they will have cars with high prices and overall would not fit in my budget. I also had researched online. But the wife insisted.We drove in to be greeted by one of the Sales staff. Nick Gerlak. He asked us what we were looking for and I gave him my specs and within seconds he started us showing what he had for our budget and miles. We test drove a couple. With no pressure he also explained us the benefits of getting a certified car versus anything from the streets which absolutely made sense for a long term user. We liked a golden car and he promised to work with us on that car. It was getting dark and I did not want to buy a car in the night hours. We promised to come back next day.We did. AND the car we liked in the evening was sold by the time we got there next morning. All that happens happens for the good. My wife had a crush for one of the other colors and we let Nick know that. We test drove it and liked it. Now comes the worst part of what people have to face at a dealers. But mine went smooth. Couple things helped my self and the sales person. I told him what my budget was. I also told him what my bank had approved for my loan and at what rate and what would be monthly payment and what down payment was I going to put down. My hats off to him and the finance manager. They managed to make the deal happen. I got a certified car with 100K warranty with only a few dollars more on my monthly payment. I got a great rate of interest. I take the car home and next day drive it to work only to find out the music from the mp3 jack was not that great. My Iphone played fine otherwise. I emailed Nick. Within five minutes he wrote back to me to stop in next day and promised to take a look only to find out the next day that it was my cable that was at fault:-) Two more days go by and I suddenly noticed that the passenger side light bulb was not working. I took a picture right then and emailed it to Nick. I also called him. He was very gracious to help and told me to bring in the car next morning. I did it the next evening. Nick was off and I told of my problem at the service desk. With smiles they took the car in and 10 minutes latter came back saying I was all set. Replaced the front HID bulb for no cost.Now this is what I call service. If I had gotten a car from any body else I would be missing on all of these services and every time something like this happened I would have to choke out more money and time. So folks if you read this remember we pay a little bit more but that is for quality and service.My investment is definitely worth it. Lexus ES350 is a great car. I get about 29 mile driving half freeway and half city. Feels so good to drive it.

knmckeighan

6 de sep. de 2010

I would highly recomend Lexus of Naperville to anyone looking for a New or Used Lexus. Their friendly staff along with a helpful service department makes the purchase and upkeep of your car very enjoyable. My specific experience was with Hani Dolat in the use car department. He was very energentic and not pushy like a lot of car sales men. He spent time asking me what I was looking for in my car and was very helpful. This is the type of dealership you keep coming back to.

kolarits83

2 de sep. de 2010

It has only been one day since my purchase and I have already recommended this dealer and sales person to others. I have had a great experience and am very impressed with the quality of the Lexus I purchased, as well as the quality of sales staff. I would highly recommend Lexus of Naperville and Hani Dolat to my friends and family with 100% confidence.Thanks once again to Lexus of Naperville!Dan Kolarits

razzle7

28 de ago. de 2010

I was looking for a dependable used car for my daughter who's a college student. We went to at least 7 auto dealers in the Chicago area. The cars we saw were dented, scratched, smelly and one made a weird noise when we test drove it. On the second or third day of searching, it was late in the evening, I told my daughter we have to go farther out into the suburbs to find a decent car. We had seen one on the internet at Lexus of Naperville. By the time we arrived, it was 8:30 p.m. and I thought it was too late. The receptionist and the sales person told us not to worry they had plenty of time. I'm so glad we stopped in and didn't leave Naperville that night. Dan did an excellent job showing us the car (the one that was on the internet). The car was clean, inside and out. It had low mileage, the engine was clean, the tires had low wear and it drove smooth. We knew this was the right car, bought it and drove it home that night. Megan has been driving her "cute" car everywhere and I know she's thrilled even though she keeps her feelings low-key. If I'm in the market for another car, I'll go back to Lexus of Naperville and request Dan Foster's assistance. He did an excellent job in a short amount of time. Thanks again.

rmamato

1 de jul. de 2010

I would not hesitate to recommend Lexus of Naperville, its service department, and, in particular, salesperson Dan Foster to anyone in search of a new or used Lexus vehicle. I found Dan to be a real pleasure to work with. Dan took the haggling and anxiety out of the car-buying experience, and has provided great follow-up since I purchased my vehicle. In the past, I have worked with other Lexus dealers in the area, but have come to prefer the Naperville dealership because of its excellent service, friendly staff and great amenities.

kenl

25 de may. de 2010

In February we bought a used car for my wife. We went to dealership after dealership disappointed mostly with the kind of "service" we received. Everywhere we went we met pushy salesmen with their slick tactics. Then we went to Lexus of Naperville and met Dan Foster. He was super friendly, and not pushy at all. It was a completely different experience, actually enjoyable. We left feeling like we were cared for. So when it was time to replace my car, we honestly didn't even look anywhere else. I emailed Dan and told him what I was looking for and we bought our second car from Dan Foster at Lexus Naperville. I can honestly say that I do not plan on buying a car anywhere else. Lexus of Naperville is fantastic.

jpassley

10 de may. de 2010

Dan was excellent. We came in on a Saturday a few minutes after closing. They still unlocked the door and assisted us. Dan was perfect!! He didn't rush us at all. This was a big decision and I'm glad Dan was involved. I will recommend Dan anyday!!!!

Bhammond

4 de abr. de 2010

Buying a car can often be a stressful, negative experience - unless you go to Lexus of Naperville! From the moment you walk into this dealership, you are treated with respect and courtesy. The sales approach is helpful and friendly (not pressure-packed). I am so incredibly impressed with this dealership that I can't imagine ever buying a car anywhere else. Without negotiation, this dealer quoted a fantastic price on my latest car. They came up with a price on exactly what I wanted....I compared the offer with multiple other dealers and found Lexus of Naperville to be well below all others. They followed up appropiately, never pressured, and gave me the space and time I needed to make a major financial decision such as this. The other dealers I visited wanted to know "what would it take to get me in a car today".....always making me feeling that this was a competition at negotiation vs. getting a fair and equitable deal on a good vehicle. At Lexus of Naperville, the honesty and professionalism allowed me to concentrate on what car I wanted, not the deal I was getting! To me the most important thing about an auto dealership is TRUST - and I trust Lexus of Naperville completely.

therev1

1 de mar. de 2010

My wife and I have had financial problems and were looking for a way to lower our payment.We found a vehicle online and called to set an appointment.(the person we spoke to on the phone was not the person we dealt with)When we arrived at the dealer the car was(Suprise)clean and inside for us to look at.After we drove it,the salesman had ourcar looked at.I must say that I feel the value was very low on our car,but the salesman tried his best to explain how they figure things out.(for the record,I confess that all four dealers we went to had about the same number.Thay all seem to need to make as much as possible off of our trade)We tried to haggle fora bit,but they said the price on ourcar and their car was firm.The thing that really frustrated me was that they didn't try to sell me the car.I was told by Dan that due to our trade in and creditsituation it was" HIGHLY UNLIKELY"we could obtain financing.I asked him to run it by his finance manager and see if we could find a way to make it work.He told me he would,but that it would not change the situation with our credit.At the time I considered this rude of him,but after the way his finance manager reacted,I see why he didn't want to go into his office.I heard everything he said to the salesman,and was put off by his demeanor.The finance manager came out to us and offered to "call us in to the banks",but again offered very bleak results.Since it seemed pretty hopeless,we decided to try one of the dealers who said "no problem."Lexus of Naperville actually washed our car for us,so at least we didn't waste our time.The dealer we went to in Chicago was much more eager to work with us.They took our trade in and deposit and we left in our Lexus.The problem arose when we were informed 2 WEEKS LATER that we neede about $10000.00 moredown or we had to give them THEIR CAR BACK!So now we had to return the car,wait to get our deposit back,and explain to my family why we no longer have our new car,but have our old Jaguar back.There should be a law against deceptive dealer practices.I'm sure the plan all along was to sell our car so we had to come up with more money.I would leave them a bad review,but I think people who have been there know how they conduct business.My thanks to Dan Foster,Bill,and Lexus of Naperville for trying to help us,and not making us look like fools.When we get thingsstraightened out with our finances,they will be one of our first calls,and I will certanly recommend them to people I know.

DY

23 de feb. de 2010

Great Experience! Great dealership. No pressure and worked with us to get a mutually agreeable price on new Lexus HS hybrid and my trade. Miechael Comer was the saleman who provided extraordinary knowledge of the workings of the car and readiliy avaialble to answer questions and concerns. Good opportunity to try out the Naperville test track, plus he gave the time needed to go on an extended test drive, which other dealers didn't.

snowtx

25 de ene. de 2010

I came a long way to make the purchase and Dan was great in handling all of the details and having the vehicle ready. The car was just as promised and in great shape. I appreciate Dan's efforts to make everything smooth and easy. I would recommned this dealership.

laurie5107

7 de ene. de 2010

My husband met with many dealer/dealerships in his search for a used Lexus RX 330. We would have to say one of the main reasons we finally bought the car we did is because of Dan Foster. He is very nice, patient, and easy to deal with. He's very knowledgeable about the products he is selling. He provided us with great customer service and will definitely go out his way for you to make you happy!!!! We will definitely refer friends to your dealership and to Dan Foster. You can definitely trust Dan as your salesman. Thank-you Dan. Another reason we bought from Lexus of Naperville was the fair price we finally paid for our used Lexus as compared to the other dealerships.

Debashishp

24 de nov. de 2009

I met with Dan, he is a very knowledgable person and helped me with all the details regarding the RX 350 and he went out of the way to help me in understanding my needs and what all options do I have in my budget, hats off to Dan.I highly recommend to connect with Dan at Lexus of Naperville if you are in the market for an used Lexus.

Margo Tomaras

21 de oct. de 2009

This is my first Lexus and thus far, I've had the car about a month, I am very pleased. All the folks at Lexus of Naperville were great. Michael Comer was a great sales consultant to work with-very honest, knowledgeable and patient. Michael answered all my questions and alleviated all my concerns. We took several test drives and never hesitated when I said I needed one more (it was between a Lexus or BMW). Michael even helped me sync my Blackberry use my Bluetooth and other options. He and Lexus of Naperville are wonderful!

CoolRich59

7 de oct. de 2009

Shame on me, I guess I should not have expected the Lexus dealer experience to somewhat different from other dealers. It wasn't. My experience wasn't any different from what you'd expect from the slipperly sales people you'd see at your local Chevy dealer -- long on promise, short on performance.A couple of examples:I bought a CPO'd GS350 in July 2009. As expected, it was a very nice car in great condition. However, I did notice a small chip on the driver's side front quarter panel. I mentioned this to the sales guy, Mark Malak. "No problem!", he said, "we'll take care of that". Never did.I got two key fobs with my car. One came in a nice leather pouch. Without my saying anything, Mark Malak volunteered to get me another one for the other key fob. Not a big deal, but a nice gesture, I thought. Never did.As part of my purchase, Mark Malak agreed to have the iPod connection installed. He told me he'd call me in a couple of days to set up the service appointment. I waited 2 weeks and never heard from him. I followed up with the service department myself.More problematic: I did not finance my car, but bought it outright. However, I was not provided with the title. I asked and was told the title comes from the state and takes about 6 weeks. Today, 11 weeks later, I still haven't received the title. I called the dealership and left a message. I got a call back a while later and was told, no, it takes 12 weeks. And, by the way, they didn't submit the documentation to the state until mid-Aug. -- 2 weeks after I bought it. So, now I guess I'm supposed to wait until Nov or Dec to get the title for a car I bought in July.

emty

31 de jul. de 2009

Of all of my car buying experiences over the years my experience with Dan and Lexus of Naperville was far and away the best. I would absolutely recommend Dan and the dealership to anyone considering buying a new or used car whether it is a Lexus or not (mine was not)

ogtrussell

26 de may. de 2009

I had been looking for a used IS 350 for months, unable to find one with the exact set of options I wanted. I went to dealers all over my home state of NC and was very discouraged by the lack of responsiveness or helpfulness I encountered with the sales people I spoke with. I decided to start looking online and expand my search to other states, and that's when I found the perfect car at Lexus of Naperville. I had never bought a car online, sight unseen, and was a little nervous about the process. Dan became my main point of communication and was absolutely incredible to work with! He seemed genuinely eager to help get answers to my questions and was very quick to respond to phone calls or emails. Very nice to talk to over the phone, and as I found out when I went to pick up the car, even nicer in person! I never felt like I was being pushed into something I didn't want. He made the whole process go very smoothly. It made me wish I lived in Naperville so I could bring my car back to him for service! Hands down the most genuine car salesman I have ever dealt with.

normanalvarado

26 de abr. de 2009

I have purchased 3 cars now from this dealership and all of them from Dan Foster. Dan made sure that he made my wife and I feel very comfortable and enjoyed every experience we've had at Lexus of Naperville. The staff, as well as the location, is top knotch and they make you feel like you are they're #1 customer. Dan has earned my loyalty and I know that any question I have he will be able to answer for me. I think the thing I love the most is the laid back non-pushy salesman attitude that they have here. I've walked out of other dealerships for this and I can guarantee this is the one place this will not happen. Dan keep up the good work, your a great asset to this dealership and I'm sure they know this.

michael8595

27 de feb. de 2009

I have purchased 2 used cars from Dan Foster at Lexus of Naperville. I have been VERY pleased with my experience with the dealership and plan to purchase from them exclusively.Here's what you can expect from this Dealership:1) Fair Pricing on vehicles2) Great Staff - From the top to bottom, all employess will treat you with respect and courtesy. In other words, they treat you like a King.3) Free Car washes - A huge benefit if you take advantage of it.4) New loaner cars for service greater than basic oil Change.5) Free WI-Fi and full complement of Starbucks, snacks, water, etc. provided during your visit.Expect to pay roughly $80 for an Oil Change, $130 for 5K Service, and $600 for the 15K service. I will leave that up to you if you feel that is expensive but is comarable or better to what other luxury dealers charge. I recomend this dealership to anyone.

naperville

24 de feb. de 2009

They made sure that I was satisfied with my used car. My car needed some repairs and they did not hesitate to take it back and fix it. They did this twice. They were so easy do deal with. I would recommend them to all.They are totally the best dealer.

Timothy Andrews

21 de feb. de 2009

I am very happy to be able to write this review. I had purchased a van at your dealership awhile back and had my wife with me as well as our 2 children and we immediatly felt very comfortable coming into your dealership, you have a wonderful playroom for the children as well as snacks and drinks so they really couldn't ask for anything or be bored while we had time to conduct business. The salesman was Daniel Foster.He is very proffesional and makes you feel confident that you chose the right dealer to do business with and we would highly reccomend your dealership as well as your salesman, Mr. Foster

genchic

20 de feb. de 2009

My wife and I dealt with more employees of this dealership then Dan Foster. We met Dan's manager and financial manager. They are the easiest people to talk to, and to deal with. They never talk down to us as it happened in other dealerships. We had the best car buying experience at Lexus of Naperville. This is a 9th car in our household that we bought from a dealer. The car was delivered to us clean, Dan walked over features and options of the car before we took it home. We noticed a small defect in the car in a few days after we bought it, and Lexus of Naperville took care of the problem with no cost to us; others would have said that we did it after the car was picked up.

squinn

19 de feb. de 2009

Dan Foster is very nice, patient, and easy to deal with. He's very knowledgeable about your products. He gives great customer service. I have referred friends to your dealership and they bought cars from there.I have bought many cars and Dan is the salesman I trust the most.Thank you, Steven Quinn.

Timothy Andrews

19 de feb. de 2009

Experience was very good. We are very satsified with this purchase.Would definatly look to purchase from Mr. Foster again in the future as he is very professional. The dealship is very neat and clean and we love the fact that it has a play area for the children to keep them occupied. We really felt comfortable unlike when you go to other dealerships and they are always trying to push you to make a decision immediatly. We also love the fact that we can take the van in any time for a free car wash, what a deal! Would highly recomend this dealership as well as your salesman.

amarikin

8 de dic. de 2008

When we purchased our vehicle we were partly sold on the service package where they send someone out to pickup your vehicle, service it and return it. One year later they have changed their policy without any notice to customers but they are sorry and when can we schedule you to bring in your vehicle and sit and wait in our waiting room.Another thing they promised was unlimited car washes with vacumming and waxing. Well in one year they have done this service one time - every other time they have had an excuse. Seems they will tell you anyting to get your sale but we won't be repeat customers due to the service changes!Nobody likes being lied to!!!

Hans

8 de may. de 2008

I arrived at Lexus of Naperville on the first day of this month. I was greeted very warmly by a salesman named Ed Arnett. Having always been a BMW driver I was blown away by the difference in the way I was treated by this Lexus store. Bill Jacobs BMW treats you like you need them as opposed to trying to make you feel like a valued customer. Anyways, back to my experience with Lexus. Ed took the time to show me many vehicles and between test drives he introduced me to his sales manager Patrick McLees who made me feel at home and really made me feel like they wanted to earn my business. By the end of the day I drove home in my brand new Pebble Beach Edition RX in Truffle Micha which is absolutely stunning and the quality is truly outstanding. I highly recommend this dealer and Patrick and Ed will take care of you and make you feel as you should purchasing a world class vehicle.

vbates70

7 de may. de 2008

When my friend and I arrived at the Lexus of Naperville dealership, we were approached by Larry Alexander. Mr. Alexander was very friendly, informative, honest and patient. Before taking the vehicle on a test drive, Mr. Alexander went over the features with me and made sure I understood them and was comfortable. After the test drive, I was very interested in purchasing the vehicle. My overall experience was very pleasant, enjoyable and smooth. Throughout the entire process, I never felt pressured, stressed, or taken advantage of; and the Naperville team seemed to be genuinely happy for me. Although Naperville is a long distance from where I live, the outstanding staff and customer service made it worth the drive. I will highly recommend Lexus of Naperville to anyone I know who is interested in buying a Lexus vehicle.

m3000gt10

10 de mar. de 2008

Top notch from the top to the bottom. Nick Gerlak my salesman is truly outstanding. Thank you.

CAMZ

7 de mar. de 2008

Excellent sales experience at this dealership. Dealt with Sal Lala for third Lexus purchase with him and was more than satisfied with everything. Would recommend this dealership to anyone. GX 470 Channahon, IL

IS250

20 de oct. de 2007

I have to say that after shopping 3 other Lexus dealers, I purchased my new Lexus from Lexus of Naperville. My Salesperson Ovid Dennis was one of the most professional, and courteous automobile salesman I have dealtwith. Not only did he know his own product, he knew the germans, and the other Japanese makes I was comparing as well. And after doing my homework on interest rates, and ready for the dreaded finance office,I was put at ease by Mr. Bill Cranley, finance director. As I was leaving in my new Lexus, I was personally thanked by the General SalesManager, Bill Kuniej. My experience at Lexus of Naperville was outstanding!!P.S. They wash their customer's car daily not just on Saturday like the other Lexus dealers do.IS250

top10inc

25 de abr. de 2007

i was there to trade in my car & buy a used lexus rx300 in april 12, 2007. a sales person and a sales manager were very nice and kind until i told them i would not buy a car, because of higher interest rates. later, the sales person returned my keychain to me. i told the sales person & the sales manager that a extra key and a remote from my keychain were missing. they couldn't find the key and the remote. they talked to each other in the manager's room and they told me that they never get the key and the remote from me. THEY LIED TO ME. THE SALES PERSON WALKED AWAY & LEFT THE DEALERSHIP. later, i talked to the sales manager with a employee who had opened the door with a remote for inspections. i requested a letter indicated they will pay for replacement. THE SALES MANAGER TOLD ME THAT I SHOULD COMPLAIN TO THE VILLAGE. i called the police. finally, i got a letter that indicated they will pay for replacement. i mailed a purchase receipt to the lexus of naverville in april 14, 2007. as of april 24, 2007, i did NOT receive any payment or message from the lexus of naperville.i had a very bad experience with the lexus of navperville. STAY AWAY OR YOU WILL BE THE NEXT.

John L

7 de sep. de 2005

Stay away from this dealer. I have never been lied to, disrespected, and treated like a second class citizen as I have working with this dealer.We own three Lexus vehicles, all purchased from this dealer. The RX300 had brake problems shortly after purchasing it. After three days in the shop, the service writer calls and said that it will cost 265.00. I told him should be covered as warranty. He replies, "this isn't a Lexus problem, this is your problem. You aparently use your brakes too much". i called the zone office and filed a complaint. The dealer repaired the brakes at no charge.On another occasion, I contacted the service manager, Art Smith, and started to explain a problem in hope of getting his advise. Not expecting him to remember me, I mentioned that he had helped me before and that I would like his help again. He immediately cuts me off and says, "I see lots of cars and perople in here, i can't remember everybody", just as rude as he could say it. Then proceeds to tell me to take my car to his body shop direct. He didn't even hear me tell him that i also wanted a 15,000 mile service. It was clear that he didn't want to assist me what-so-ever.There was another case when I decided to look at a LX470 that was in the showroom. I asked the receptionist if the salesman who I usually deal with was in. She said he was in a sales meeting but should be down in 15 minutes. I decided to wait. She tells me there is coffee if I'd like while I wait.As I was walking around in the showroom, a gentleman walked in and asked "what was I doing"! I told him I was waiting for the salesman and that I was interested in purchasing the LX470 I was standing next to. This guy looks at me and says, "well, we are in a meeting and I don't want you to be in my showroom without anyone here so come back later." (this is the honest to god's truth and can be varified with two dealer employee witnesses who overheard this from the service waiting area). I told him I could not believe he was talking to me like that and asked who he was. He told me that he was the sales manager, and with that, he walks to the door and opens it and tells me to come back later.I immediately use my call phone and called the Lexus zone office, which happens to be located just down the street. I spoke with the zone manager, who really could have cared less but tells me he will look into it. I never received a return call from him.The sales person was informed of this and did call me tow days later. After a very brief half hearted apology, he says, there is another sales manager that he can work with if I still wanted to purchase this car. Believe it or not, I did buy the car. But, no apology, calls or anything from the zone office or management from this dealer.I'm finished with Lexus of Naperville, and possibly Lexus for good. This was a good car company that is slowly slipping away. I'm thinking BMW for my future vehicles. Think Lexus will care? Not !By the way, this Sheri the previous poster mentions, is at the McGrath Lexus in Westmont. Yes, she has established quite a reputation there as well. She won't see any customers nor will she answer the phone.