Jan & Stu Schubert

21 de sep. de 2016

It was a pleasure working with Chris to find the best car to match our requirements. He took the time to know us and understand our needs. He provided thorough training on the features, great tips on their use and a lot of help setting up the cell phone as an extension to navigation. He offered his continuous help via phone/text as we have any questions or need help on any matter. Chris is beyond Customer Service, he is People Service; he treats you like a friend instead of a Customer. Whatever issue could arise, we are confident he will be there to assure it will be taken care of without worry.

Alecia Lamar

31 de ago. de 2016

I had a Wonderful experience working with Peter (PJ). He was very attentive, patient, and just an overall great person to work with. I would recommend him any day of the week!!!!! Proud NX 200t F Sport owner!!!!

Cintrieri

17 de ago. de 2016

This was the best experience ever in buying a new car. 5 stars all around. From the moment we walked in the door professional sales staff and wonderful experience.

Js450

27 de jul. de 2016

It was a pleasure to work with Peter who made the whole car buying experience enjoyable . He is very patient , answered all our questions , was very helpful in making our decision.

JT Car

27 de jul. de 2016

Everyone involved in my decision to lease a 2016 Lexus RX 350 was wonderful. My sales person Monique was very attentive and patient. In addition the finance representative Martha was absolutely the best. The dealership is very modern, clean and inviting. This is my first Lexus and I am excited about the adventure.

daniel major

20 de jul. de 2016

Very professional and people oriented company managed by Mark Mizera, who personally helped find the vehicle we wanted and brought it in from out of state. Mark went above and beyond to make sure that we were completely happy with our choice of cars. Also Martha Miller , the business mgr at the dealership bent over backwards to explain all of our options in purchasing the vehicle. We are indebted to these fine professionals who made our car buying experience a very satisfying and pleasurable event.I highly recommend purchasing a car from Lexus of Orland, you won't be disappointed. Dan Major

Ahmad El Sherif

7 de jul. de 2016

Adam went above and beyond helping me locate the color and vehicle I wanted in a short period of time. Friendly and knowledgeable. Great to work with. Will recommend to family and friends

Chefkrg

10 de may. de 2016

From beginning to end it was a pleasurable experience would go back again for sure they were polite fast and extremely nice I think we found our go to dealership for future purchases Chris made the whole experience easy and after the nightmare at the previous dealership we visited it was a breath of fresh air to have them helping us thanks again

Aansari

4 de may. de 2016

They took really good care of me, the online negotiations went smoothly, big thanks to Megan, Gus, Bob and Mike. You guys rock! Thx AA.

Tom Robinson

30 de abr. de 2016

They are very nice to you when your buying a car, but when you take your car in for service The service department Manager was loud & Disrespectful, along with his co-worker at the service desk,

Tom

29 de mar. de 2016

My experience with Lexus of Orland was wonderful -- until I dealt with the service department this afternoon. On Monday, February 27, 2016, I bought a new 2015 Lexus GS 350 AWD. The salesman was very professional, the deal was good, the finance officer was very helpful and I felt great about my new Lexus. The following Saturday I took advantage of the dealership's free car wash. When I got home I put tire shine on the tires and noticed that the paint coating on the rim on the driver side front tire had bubbled and flaked off in one small area about an inch long. I knew I had not damaged the wheel in the few days that I owned the car so I drove to the dealership right away on the following Monday and showed it to a "Service Consultant" in the service department. I wasn't asking for a new rim or anything, I just asked if they could touch it up or something. He went into his office and came out about ten minutes later and said he had a "tire guy" who comes in on Tuesdays who could look at it. He gave me his card and told me to come back on a Tuesday and ask for him. Today was the first Tuesday that I had a chance to get back to the dealership so I stopped in after lunch. Boy had the "Service Consultant" changed his tune! First he sniped that it was too late in the day for him to fix it today. I explained that I was not expecting him to fix it today, but that I was there to have it looked at by his "tire guy" who is only there on Tuesdays. After going back to his office for awhile he returned to explain how the dealership would fix it at my cost (which he estimated to be about $125). I explained that I had no intention of paying a dime to fix a defect that was on the car when I received it. At that point he insinuated that I had run the tire into a curb, despite the fact that neither the rubber on the tire nor the rim showed any evidence of that. In essence, he was calling me a liar for denying that I caused the damage. When I asked for the Manager of the dealership, I was told he was not there. I was furious. When I got back to my office I immediately called the Customer Service people at Lexus and made a complaint. Not only has the service department at Lexus of Orland ruined what had otherwise been an enjoyable new car experience, but by insulting me over a $125 repair they have made sure that I will never use their service department, will never buy another car at their dealership, and will have an interesting story to tell my friends when they ask about my new car.

Polska123

4 de feb. de 2016

I purchased Lexus in December of 2015 that was advertised as a brand new vehicle ,even though it was 2014 built. Assisting sales person and sales supervisor reassured me that this vehicle has never been registered to anyone and it is a brand new car with just about 30 miles on the odometer. I purchased the car and 2 weeks later this vehicle broke down-no matter what I did -it would not start(the battery turned out to be defective and must have been replaced ).I called the dealership -they said nothing they can do for me ,although the car is under warranty, they advised me to call Road Site Assistance for help ,so I did. Unfortunately RSA customer service kept denying my request for help ,saying I am not the owner of the car, neither my name no address match their files. It took me a day -over 8 hours of calling, explaining ,faxing documents for RSA to show up and take my car to Lexus Service Department. While there -I found out that my name was nowhere to be found in their computers, that my car was registered to another owner prior to me purchasing who potentially bought the car and returned it before title transferred. Due to the fact that this car was put in somebody's name before-I lost 1 year of warranty ,because the records showed first time sale in 2014. I called Adam -the salesperson -he directed me to his "supervisor " ( Ken ) who kept promising to help me resolve the issue properly and after stalling me for 2 weeks without any results he directed me to Kevin Martin-"big boss " as he described him. Well " big boss " turned out to be big ignorant ,rude and unprofessional . Not only his salesperson and sales supervisor neglected their duties and did not familiarize themselves with the product they are selling ,they lied to me straight face . Negligence, misrepresentation of facts and false advertising took place and the only explanation for that Kevin Martin was able to give me was that the dealership made a "mistake " a while back and the car was "by mistake " registered into a person/owner etc. He offered to give me back that 1 year of warrant that I lost due to their own "mistake " . He offered me what belonged to me anyways -4 years warranty on "brand new " Lexus. I asked for compensation for what they did -I asked that the dealership supplies extended warranty . Unfortunately after calling for 2 weeks , leaving messages for "big boss " all I was able to get is 1 extra year warranty which did nothing for me because the warranty expires once I drive 50 k miles which I will the first 4 years of driving. I am a business owner and a manager myself running my company for 24 years. I have never seen a manager with such limited customer service skills as Mr. Martin. I hope You will not have to deal with this individual at anytime. I understand Adam-the salesperson did not have the ability to resolve the issue, but Mr. Martin did ,but he did not care at all if the customer walks away satisfied or not . I think in a long run -his attitude and approach will affect this dealership and LEXUS in general.

lisa0925

29 de ene. de 2016

I have been servicing my Lexus RX at Orland Lexus for 3 years, so I am familiar with the dealership and their great customer service. Also, my mother has purchased 2 vehicles from this dealership. We found an amazing used GX 470 online and set up an appointment to see it. Our salesman, Tommy Lynch, made the buying process quick and easy. He returns calls promptly and is very knowledgeable on the vehicles. I would highly recommend Tommy if anyone is looking to purchase at Orland Lexus. He was honest, sincere and personable. Thank you!!!

White, Dave 98 & 2

27 de ene. de 2016

From the moment that I stepped inside the showroom I was immediately asked if I was being helped. Gus Jarmillo was very reassuring, made good eye contact, accompanied by an firm hand shake, and a warm smile. There was also an additional pleasant experience when I was introduced to Martha Miller who has a wonderful personality, along with a caring disposition. The two make a great team.

mmarcus

24 de ene. de 2016

I would recommend working with Lexus of Orland - at least with Monique. Despite some trade-in valuation problems that was not the fault of the dealership, they worked with me until we came to a price that both sides were comfortable with. She was professional, and honest and didn't give up on making a deal work.In terms of customer service, I saw both sides. The wait time for paperwork was pretty high, but they were apologetic. On the other hand they offered to pick me up from a nearby lot where I was trading in my previous vehicle. This was around the busy Thanksgiving weekend.

Surprised

9 de ene. de 2016

I was very surprised at the customer received by the salesman and manager. This was my first and last time at this dealership. I'm not convinced that they want to make sales because I was prepared to purchase a vehicle; no financing needed. I left disappointed and car-less.

Tina Jordan

18 de dic. de 2015

Overall my sales person made the buying process very easy and relaxing. She took her time to go over everything with me. Showed me all the features my car has. Although I had financing through my credit union she still discussed financing through lexus. Very pleasant lady. I have not had the chance to do repairs yet but my sales person took me around and showed me where to go to service my car when the time comes. The faciity is beautiful nothing like any car facility. On a scale of 5/5 I will give 5 for everything Thanks Monique Hendrix

Fred Abram

11 de dic. de 2015

I Was extremely satisfied (10/10) Ken, Tommy and Martha are FANTASTIC !! I traded my BMW X3 and purchased a Lexus GX 460. I am well pleased with their level of professionalism and product knowledge. I will definitely recommend Lexus of Orland to my family friends.

Dot Jean Retired

7 de dic. de 2015

My best friend referred me to Orland Lexus. The service was over and above what I expected. I was searching for a particle color combination in new 2016 Lexus 350 RX! Well I got the one I wanted two weeks before schedule! Thanks to all of the staff!!!

MechDad

18 de nov. de 2015

I did a lot of advanced research before deciding to buy a Lexus RX350. I decided which options I wanted and then selected Lexus of Orland as the preferred dealership largely due to the high ratings others had given them. Working with Megan, we agreed on the options, that they would have to find one elsewhere as they didn't currently have one on the lot that met my requirements, and she searched for and found the "perfect fit" in Michigan and brought it in for us. Dan followed up when it arrived and we met and worked with him to "ink the deal" five days later. He was very patient, very knowledgable, worked hard to insure all of our questions were answered and, together with Mike, made sure all of the paperwork was handled smoothly and efficiently. This was a very positive car-buying experience for us and Virginia and I would like to thank the entire staff at Lexus of Orland for taking such good care of us throughout this sales process!

POPS

27 de oct. de 2015

My sales person was very friendly and also extremely knowledgeable about every last car on the lot..and also very helpful in assisting me in finding the right vehicle....I just wanna say thanks ms hendrix....and also martha miller thank you...

JeffJ

22 de ago. de 2015

I have been purchasing from Lexus of Orland since 2011 and Gus has been my salesman for every purchase. I responded to an email I received about the Golden Opportunity Event and was contacted by Kevin immediately. We were able to negotiate a new lease and I took delivery the next day. You will not find a more professional Lexus staff in the Chicagoland area that will make you feel satisfied with your purchase.

timbre

15 de ago. de 2015

Told the finance person Martha that I have neurological problems that might make me unable to walk or drive a car in a few years so want to do the shortest lease. She then asks me rather than the shortest of three years, would I rather go four years instead! Even though I have the best credit rating and qualify for the lowest "money factor", I find out now that she DOUBLED it AND charged me for the first month payment which was supposed to be compliments of Lexus! When I went to visit her to see why my payments were so high she got all defensive and accused me of yelling at her when I was only trying to TALK over her talking over me. She then called someone who is maybe a Salesman and hopefully not management who came in and told me that they are not changing my contract and Lexus isn't either as if to say "take a hike chump" and told me to leave. So then as I'm leaving Martha starts to quiet down and so I quieted down and we started to talk again but doesn't admit that she raised my MF and acts like she is totally unaware and innocent. So long story short: I told her I have health trouble and could be in a wheel chair in a few years and she goes ahead and raises my MF, screwing me out of about $5000 in extra payments - real nice! And whoever came in to tell me to take a hike is a real jerk and should be fired!

Cooperajmolly

31 de jul. de 2015

I got top dollar on my trade in and actually got cash back with the lease of my new Lexus IS 250. The deal was done over the phone and via email. I never felt trapped, rushed or insulted like some commonly do at other dealerships. Absolute class at this dealership!

JohnG

29 de jul. de 2015

Monique was great and even after the sale showed me and my wife how to operate the features on the car and explained everything very well. Because of our experience I am sold on Lexus of Orland Park. The Finance guy was great as well!!

boyd, jackie0626

16 de jul. de 2015

Sammie took the time to explain each model of car to us. He made sure we were offered water and if we needed anything else. He programmed my bluetooth and went over important info of the car.Martha made me feel comfortable because I hadn't bought a car in 13 years. Just by saying relax it's going to be okay. It really made a difference.

PPeele

2 de jul. de 2015

Throughout our experience, the entire team from the car porter to the sales manager, was absolutely outstanding! Lexus of Orland has definitely assembled a five-star team! Kevin Martin was excellent to work with in closing the deal. His professional manner and no-hassle approach made the experience positive. Chris Merx's friendly personality and knowledge of the car elevated the experience to another level. He loves what he does and it is readily apparent. Mike Bannos in Finance was a pleasure to work with and his friendly personality and sense of humor actually made the dreaded finance portion enjoyable. The gentleman who detailed our car for us was very professional and attentive to every detail as he prepared our car to take home. Lexus of Orland has assembled a five-star team!

blikedajoneses

23 de jun. de 2015

Chris Merx approached my husband and myself with a very warm professional introduction and presentation on our first visit while we were looking at theLexus RX 350 Certified vehicle. After returning from vacation, we returned to the dealership to purchase the vehicle! The entire experience was very smooth, very professional and most of all enjoyable! Thank you Chris and to all of the employees at Lexus of Orland that helped us feel really great about our purchase. We will definitely recommend Chris and this dealership!!

tblexus

19 de jun. de 2015

Chris Merx was very helpful from start to finish. I told him what I was looking for, make, color and price range low milage and he worked his magic. I walked in thinking I was jsut going to look around and get an idea of what my options were, and I left with a new car.

Chuck Nwokocha

13 de jun. de 2015

Ms. Hendrix is an excellent sales employee for Lexus dealership of Orland Park. She is knowledgeable, and convincing, about sales and related technologies. Mr, Nwokocha

rockywozniak21

11 de jun. de 2015

I recently bought a 2010 lexus RX350 from Lexus of Orland. Chris Merx was the sales person I did business with and he was incredibly easy to work with, understanding and PATIENT!!! The one thing I appreciated most was his patience and understanding. That gave me confidence in my purchase and made me feel like I could always comeback if there was a problem. It was a pleasure dealing with him and the Lexus of Orland dealership. I look forward to doing business with them again.

Balstrode

4 de jun. de 2015

Chris Merx was the sales person I did business with.He not only is a very nice young man but he went above & beyond to see that both my wife & I were completely satisfied.Our experience was very good.I will gladly send him friends & family when they are in the market for a car.Thank You Chris.Chuck & Lorraine Balstrode

Richard Neely

1 de jun. de 2015

I had problem with my rims that had been going on since February, 2015. The service department was convinced that it was the tires. After many trips back and forth to the tire store,where I ppurchased a new set and subsequently replaced the tires twice, I was nearly done with Lexus all together. I had lost confidence in the product that Chris Marx (my salesman) had worked very hard to build. With nowhere to turn, Chris and Bob, in the sales department, insisted I not take my business elsewhere. With all due respect, these men stopped short of begging for me to stay and give them a chance to make things right. They escorted me to the service department where we met, newly hired, service rep. Jim and together the ball finally got rolling on replacing two rims that were bent the entire time. My saving grace was Chris and Bob because my warranty is due to expire soon. Their diligent and quality customer service saved me roughly $2000.00 and saved Lexus another consumer. Looking forward to a third purchase!

Marcie B.

30 de may. de 2015

I gave Lexus of Orland Park a five star rating because of the two women, Monique Hendrix and Martha Miller, who assisted my husband and I when looking to buy a used Lexus.Monique was very professional yet personable, classy and energetic. When we asked her about the reliability of a used Lexus, she stated to us, "Lexus is a high quality car." She gave us reasons why buying a Lexus, new or used, was a good decision. We didn't know ANYTHING about Lexus except that they were expensive. She got our attention and kept it. Martha was very helpful in the finance department. She was knowledgeable, to the point and very funny. Between the three of us and the mention of nail polish, nice shoes and being moms, they certainly made BUSINESS a PLEASURE for me. Great experience! (My husband is still shaking his head) LOL!!!

Williams,pamela1963

26 de may. de 2015

Martha Miller and Tommy Lynch were excellent and helpful in every way possible. Martha is very excellent finance, nice, funny knows her work well. Tommy Lynch knows his work well, explain everything to me about the car in and out and I am looking forward to visiting Tommy real soon for help.

Lexy

23 de may. de 2015

I have been to this dealer ship many times before. Lately I have not been real happy. This time was different We had a sales man name is Tommy Lynch. I was never treated so nice this was the nicest down to earth man I have met there. We ended up getting the deal done without a lot of games going on. Just straight talk and the job was done. I would say if you had a bad experience dont give up I almost did and I would of missed out on a great experience.

yastvat

21 de may. de 2015

For the last 5-10k miles I've been trying to track down a somewhat illusive rattle coming from the dash/left A-pillar area of my LS460L. Although two dealers have looked at this issue and have done certain things to take care of the problem, shortly after the service visit the rattle reappears. I usually hear this rattle when I am on the way to work (by Orland) or on the way home when the dealers by my house are closed and I am several hundred miles away from passing the factory warranty mark. Fast forward to today, driving into work I hear that annoying sound. Perfect! Lexus of Orland is just a few miles away and they are open. Not only are they open when I actually have the time to drop the car off, the rattle is happening right now and I can have them document this issue before I hit 50k. So I quickly get on the phone just so that I don't arrive unannounced and try to let them know that I'd like to come by, and even if they have no loaners, at least have them see the issue so that I can drop the car off sometime next week when the rattle might not be so prevalent.After trying to explain my issue to the receptionist, she gets the service manager who proceeds to tell me that he is practically unwilling to work on issues like rattles in the last 5k miles of the warranty. Huh? His position was that people try to get issues fixed late in the warranty period and that basically amounts to reconditioning the car. My response to that was very simple. A warranty extends to 50k miles and therefore if there is a warrantalbe issue occurring at 49,999 it should be covered. I then proceeded to explain that I have been trying to track this problem down for some time, and the issue is that I can't replicate it on demand. It just so happens that I am hearing it now and I am about to hit 50k miles, and therefore I would like a qualified dealer that is close to me and that it open right now to look at the issue and document it. Thinking that I have just explained that I am not trying to "recondition" my car, I was blown away when he said "well in that case I definitely am not going to work on this car." As he put it, he didn't want to be the third wheel in this whole situation. You are a qualified dealer that should be able to do warranty work, period. It's your job! The fact that a previous dealer wasn't able to fully track down an issue shouldn't prevent you from doing any work. At this point I basically told him that he is refusing to do work that he is required to, and that I will be voicing my concerns to Lexus Corporate.

D & M

14 de may. de 2015

Starting with a call for information, I had the opportunity to talk with the PreOwned Lexus Dept. Manager, Bob Vittorio. I immediately knew it was going to be a pleasant experience working with this dealership. Upon arriving at the dealership, Bob had - as promised- the car we were looking for - cleaned, fueled, pulled from the lot, etc. ready and waiting for our inspection. As we continued "through the process", we worked with Chris Merx - sales - and finished our experience with Finance Manager Michael Bannos. Never before have my wife and I been treated with such respect, courtesy, and understanding (We're truly technology handicapped!!) I have never recommended a car dealership to anyone in my 47 years of buying automobiles. The three professionals we just bought a car from lead me to highly recommend this dealership. It was truly a pleasurable experience!

Mischa18

9 de may. de 2015

I am so happy with my 2015 Lexus is 250 f sport! Adam Assad and Sean Pearson were great and helped me with everything! The customer service was the best!

Rebecca S.

9 de may. de 2015

Tom Lynch was an awesome salesperson to work with! I was treated with the utmost respect and care throughout my car buying experience. I literally came in just to take a look at the RX 350 and was thoroughly impressed not only by the product, but by the careful attention I received from Tom. Needless to say, I ended up driving away very pleased with the price, product and service! I would highly recommend Tom to accommodate you with your next car buying experience at Lexus of Orland.

dee

1 de may. de 2015

chris is very experience with his job from greeting, the car i wanted,make etc the service department, martha with finance , tommy with cleaning the car out and etc . with chris setting up all things in the car explaining as he went as he went and ask was there something else i need he would help me with in all a good experience.

lexus

30 de abr. de 2015

This is our 4th Lexus purchase at this dealership. The service is superb. I was actually positioned to get a Porsche as my next vehicle. The price and service keeps us coming back. Let's face it, these guys make money off sales, but not one time did we ever feel pressured to make a sale. Everything was in our hands. Chris is very attentive and takes the time to explain the vehicle details. Even if you ask the same question over and over, he never got frustrated. He is accessible. Bob is a very humble and attentive individual as well. He took the time to stop by and speak and converse with us every time we were there. His wife makes the best brownies. Thank You for the wonderful purchases.

tria01

22 de abr. de 2015

When I arrived I wasn't sure how the experience would be, but everyone was really nice and accommodating. Jim Boulos was very friendly and made me feel welcomed. I purchased a used GX460. The overall experience at Lexus of Orland was great! I will be back when It's time to purchase a new vehicle.

debilexus

7 de abr. de 2015

Lexus of Orland Park, IL is the best dealership to buy a vehicle. I purchased my used Rx350 2 years ago from Chris Merx and still love it! From the time I walked in the door to buy my car and still now I have the best experience even if it's just to get a Car Wash, Diet Coke and a Cookie. WOW!! How nice is that !!!!! I am always treated with respect and kindness!!! I was there for Warranty Service and John Smidt the Service Manager was AMAZING, he is truly an asset to Lexus!!!! John took the time to listen, made me feel important and kept me informed on my car. John Smidt gets a "10" . When it's time for a new car, Lexus of Orland is the place I will go! Thank you,Debbie Sanders

Regina

7 de abr. de 2015

For very long time I was apprehensive about buying a new car because I didn't want to deal with the pushy salesman attitude, I'm glad to say that Chris Merx has changed my shopping experience to be incredibly pleasurable. I highly recommend purchasing a car from Lexus of Orland Park.

Shena B.

7 de abr. de 2015

Tommy Lynch made our buying experience wonderful! He was such a pleasure to work with. He was very patient because my husband had actually picked a car for me and we test drove it, but I wanted a different car. Tommy showed us two more cars and let us take another test drive. He was very knowledgeable about the vehicle and did a good job with explaining the features in the car and even offered that I can call him with any questions. This is the third car that we have purchased from Lexus of Orland and if I need a fourth car, we are going back to Lexus of Orland

NG

6 de abr. de 2015

I was immediately greeted at the door by a friendly staff person who referred me to Chris Merx. Chris was very friendly, patient, and very knowledgeable about the cars that I was interested in. He was not pushy at all! He let me take my time to look at cars and answered all of my questions. He was very professional and easy to talk to. I never felt rushed, even when I was making my final decision. Michael Bannos was also very friendly and helpful in answering the many questions that I had regarding warranties and paperwork, when purchasing my ES350. Chris Merx made my car buying experience an enjoyable one. I will definitely refer friends and family to this dealership, and Chris Merx!

plw

6 de abr. de 2015

Chris Merx made it an incredibly pleasurable buying experience. Throw in an unlimited mile, unlimited powertrain warranty and my expectations were completely exceeded.Highly recommended.

Frankie-Pankie

2 de abr. de 2015

My experience at Lexus of Orland Park was great due to Chris Merx, my Lexus sales person. He was extremely knowledgeable of all facets of the experience. He listened carefully and respectfully. From the initial few moments as he introduced himself with a hand shake and an introduction, I knew Chris Merx was someone who could help me. He answered all of my questions, taking the time that was needed to make it clear for me. Chris took me outside to look at the Lexus SUV that I was interested in buying. A Lexus sells itself, you understand. The sales person must then take the time needed to make the new customer comfortable, especially considering that these new cars have so many details to understand. I never felt foolish asking the same question another time. I would highly recommend the Lexus dealership. If you want to be treated respectfully and helped every inch along the way, ask for Chris Merx when you walk in the door. Thank you, Chris.

Turner

31 de mar. de 2015

Chris Mertz is the very awesome salesman it's because of him we have now purchased our 2nd Lexus ES350 he is not pushy never rushes you doesn't bum rush you into a car purchase. He is the most classiest Salesman I've ever encountered. We trust Christ and hope he continues with great success and is Blessed with many more grateful customers as grateful as we are.Lets Just give another thank you to the manager Mark Mizera he has been great as well.

Larry Joy

28 de mar. de 2015

When we purchased this used car the salesman Gus, told us the car had a brand new battery. We wondered why he had made such a point out of something as simple as that. Well we didn't have to wonder long. On the 12th day of ownership the car wouldn't even start. We were stranded, so we called the dealership and a guy named BOB called back and said well if the trouble lies with the new battery, they'll give us another one. Well what make the battery dead? If we get the car started at some point will they stand behind it and find the problem and fix it? We got a flat NO. Bob from the so called service dept. said don't even bring it in. Go to a Nissan dealer and see if they can figure it out. We couldn't believe the poor customer service from what we thought was a class act place. Guess they don't need our money or good will. The car looks nice on the outside but you never know whats hidden under the hood. Thats why consumers should always read the reviews of a business first,

mjicet1

25 de mar. de 2015

Chris Merx was a spectacular salesman. Extremely professional - very knowledgeable - did not feel pressured to buy - listened to our needs. After our purchase he was very thorough - answered all questions - made sure we were 100% happy. Offered a time to come back, and learn more about the RX350 we just purchased. He introduced us to many of the people on the Lexus team. Couldn't have been more of a gentleman.

Gogigi

23 de mar. de 2015

I'd been searching for a pre-owned Lexus but I HATE the car buying experience. I've always felt pushed, rushed and bullied with aggressive sales tactics - ugh!! I came into this dealership to test drive a car which I decided not to buy about 3 months ago without any of the pushy tactics I'd experienced at other dealers. So when I found the perfect car, I went back. Amazing - no pressure - Sean greeted me at the door and located the car I saw on the Internet & I test drove it and an SUV. The car won my heart and my husband negotiated a fair price. I usually bring my own financing but Lexus Orland uses quality lenders and I got a great rate. This whole experience from the moment I walked in the door until the time I dtove away was amazing. This is what car buying should feel like. Thank you Lexus of Orland Park!!

MLJ

17 de mar. de 2015

I am very pleased with the service and support in purchasing my first Lexus vehicle. Sean Pearson was very thorough and patient; great salesman! Myra Jackson

rickd

11 de mar. de 2015

We had just come from the Audi dealership across the street and the dichotomy of experiences was amazing. Both brands aspire to be upscale but the experience at the Lexus dealer was so far superior it has caused me to commit this to paper. I am a first time Lexus owner so I was not as knowledgeable as with some other upscale brands. My sales person, Chris Merx, was really the key to allowing me to feel informed and comfortable with the brand the car (RC) that the purchase was really simple. As a VP of Sales myself, I wanted to applaud Chris for his easy demeanor and helpful, non-pushy yet authoritative manner. I literally laughed today when the Audi dealer asked what else they needed to gain our sale. We went out to buy an Audi A5 and happily came home with the Lexus RC, thanks largely to Chris. Don't miss this opportunity to congratulate him on a job very well done.

ceedub36

10 de mar. de 2015

Gus, Bob and Martha made my car buying experience excellent. I received a great car along with great service and assistance. I would definitely recommend anyone use this car dealer for their car needs. I look forward to working with any or all of them again in the future.

copman34

7 de mar. de 2015

Chris Merx was extremely professional yet couldn't be more friendly. He was very knowledgeable about the vehicle I was interested in. He seemed to enjoy the fact that he was getting me the exact car I wanted. I wouldn't only recommend a Lexus to others car shopping but I would tell them to make the trip to Orland and ask for Chris.

iam430

6 de mar. de 2015

Since I purchased my first car over 30 years ago, I've never had as pleasant an experience as I had this time. Sammie was pleasant without being overpowering and listened to what I wanted and needed.

dragonfly3

2 de mar. de 2015

When my 2003 RX 300 was totaled I was sure I wanted another Lexus. After much on line searching, the best car appeared to be at Lexus of Orland. Courtney helped me on the phone and then Chris Merx assisted me from then on at the store. He could not have made the process easier, despite some confusion over numbers. He explained all the new features, kept in contact by phone and generally made sure the 2011 RX 350 I purchased was in top notch condition. I came from 45 minutes away to buy the car, but believe that every bit of the time involved was worth it. I have an owner's manual, but I know Chris was sincere when he said I should call him with any questions in the coming days as I learn about all the car. Like other reviewers, I have purchased many other cars, and my husband and I purchased 3 other Lexus vehicles from other dealers, but should I buy another in the future, I will head straight for Lexus of Orland and will recommend them to friends. It was unlike any other car buying experience I have had. A+

barryaclarke

28 de feb. de 2015

If youre going to shop at Lexus of Orland and/or depend on their service department, please read and consider my experiences before servicing a vehicle at this dealership. At my complementary 10,000 mile service appointment, the service advisor wanted to bill me stating it was done a year ago at 4,000 miles. After the service, I was in possession of the vehicle until I got home and discovered about $800 of damage to the left front fender. After contacting the service manager, he said he reviewed the video from the time my car came in and couldnt see where it was damaged at the dealership. I ask, since he reviewed the video, show me the existing damage on my car when it arrived for service? After this, he refused to return my phone calls so I escalated the complaint to the general manager. The general manager told me the reason the service manager didnt return my calls is that I used vulgarities which is a absolute fabrication better known as a xxxx-and-bull-story that one might expect from a swindling used car manager. Do you really want to do business with a dealer who tries such deceptions, defaming you in such a matter, then attempting to possibly conceal damage to a $60,000 vehicle? I think not. Unless you want to risk a roll of the dice at Lexus of Orland my advice is to save yourself any future grief and/or aggravation by purchasing and/or service your Lexus elsewhere.

DMcD

22 de feb. de 2015

I have to say without a doubt, Chris Merx and Martha Miller, made my new car purchase very pleasant experience. I was looking for a very popular car. Chris was relentless in locating the car for me - and much shorter than the expectations. Chris, stayed i constant communications with me providing updates and logistics. And Martha made the trip through the paper work a breeze. My car was delivered is excellent condition and the team took the time to make sure I was had more than just a cursory knowledge of the vehicle. This is my 1st Lexus and my 1st time buying from Lexus of Orland. This NX200 is the 15th car I have acquired or leased in 45 years - and by far - the most enjoyable experience of all! Do not hesitate a moment to do business with them!

Dean

19 de feb. de 2015

I am 62 years of age and have purchased many new cars since I have been 16 years old, In all my dealership experiences, I have never had a better one. Our sales person, Tommy Lynch, was extemely knowledgeable and unbelieveably helpful. We also ordered some extra parts for our new Lexus NX200T F Sport and everything that was promised as far as delivery and helpfulness was exceeded. We are now going to purchase no other vehicle brands but Lexus from Tommy Lynch and I have also referred my parents to Orland Lexus also. It was the best buying experience we have ever had.

jv

7 de feb. de 2015

This was the best dealer which provided all the relevant information over the phone which prompted us to visit the dealer. Received good customer service at the dealership and we purchased the RX350 we wanted.

carrieann0404`

26 de ene. de 2015

Monique helped us with leasing a NX SUV. She took her time and helped us to make the right decision on buying or leasing. After we leased the car, she spend an ample amount of time making sure we knew all the buttons in the car.

Channey

26 de ene. de 2015

I want thank my sales rep Monique for getting things done... Even when I was feeling discouraged she made things happen... I appreciate your kind gestures and caring attitude...

Howard Hertzberg

25 de ene. de 2015

We purchased a RX350 from Chris Merx and had a very pleasant experience. We actually planned if we were to purchase to purchase from him and him alone all because of the way he treated us on a previous visit to the dealership.One beautiful sunny sunday afternoon we stopped in just to kick some tires and it was Chris' up. We told him we had no intention of making any purchase that day and were just wasting time. Yet he stayed with us, educated us on Lexus, explained the differences between models and even took us up to the 3rd floor to show us some vehicles he thought were amazing deals. Eventho we told him we were ok alone, he stayed with us and was off the sales floor a good 2 1/2 hours. Upon leaving we told him (as does everybody I'm sure who walks) that should we buy a Lexus we would come ask for him. On our return when we walked in the door it was again Chris' up and we related the story and he could not remember us from Adam. But it was his honesty, patience, genuineness that caused us to want to purchase our vehicle from him. For us he is the face of Lexus. We recommend him highly.

NOLIES

21 de ene. de 2015

I haven't purchased a new vehicle in 13 years. My experience with Mike Sabatino left me feeling excited and satisfied with my purchase. Everyone in the dealership from the receptionist to the service department were extremely friendly and respectful.

NewCarOwner

15 de ene. de 2015

Monique is the gem of the dealership and a truly genuine salesperson who does not fit the stereotypical salesperson bill. If you are going Orland, go Monique!

Lura

15 de ene. de 2015

I had a great experience. They were able to take me right away without an appointment and helped me understand the needs of my vehicle. I appreciate the manner in which the service person, Mr. Cesario displayed. Thank you for all the information given and your fine hospitality. I will see you on my next visit. again thank you and keep up the good work.

gh4life

8 de ene. de 2015

Service from Nick was great. Joseph is cool also. Easily the best 2 service guys you all have. Customer service is a easy sometimes, at other times it is not...but great customer service employees learn to adjust their attitude and approach based on the customer. That being said, I hope that I only have to ever deal with Nick, or maybe Joe. The other guys are not so welcoming. Sammie in sales is great too!

shanara77

7 de ene. de 2015

After visiting 5 other dealerships for 2 weeks, Monique was a breathe of fresh air. Her customer service skills were awesome. I had a familiar situation to most customers with negative equity in the truck I was trading. She was sensitive and understanding to my needs and tried her best to accommodate my situation and get the best deal. After visiting Lexus of Orland, I knew in my heart that would be the last visit to a dealership. She gave a thorough demonstration on the mechanical and technological details of the vehicle. I will definitely recommend her and this dealership to anyone looking to buy a new car. Excellent customer service from time I walked into the dealership until the time I left!!!

Jay

7 de ene. de 2015

I saw the car on cars.com, sent enquiry. It was available, went over to check it out with intention to buy and trade my car. Initially they did not work with me, but called me back when was half way home(2hrs away) made the deal over the phone. Next week went over and picked up the car. Love the car so far, its been 2 weeks. Car is excellent condition.

preciousbianca85

5 de ene. de 2015

Monique delivered beyond great customer service.The best sale person thus far. I'm very happy with my purchase because of her wonderful customer service!!!

dzuidema

20 de dic. de 2014

My husband and I have bought several cars at this dealership and had another great experience this past week. Our salesman was so friendly and helpful; he was a pleasure to work with. He knew everything about the technology of the car and explained it to us so we would understand. He answered all our questions and then some! He worked to get us a great deal and made sure we were comfortable with the whole process. He called the next day to check on how we were doing and emailed later to reiterate that we could call him anytime with questions or concerns. I recommend him and the dealership wholeheartedly!!!

Pat

18 de dic. de 2014

I went to look at an RX350 with my mom who had never bought a car. She was just as nervous about learing the in's and out's of a unfamiliar car as she was with the whole car buying experience. It doesn't take a lot of searching on the internet to find some of the horror stories that people have been through. We came into Lexus of Orland and fortunately met with Chris Merx. He greeted us warmly, understood what we were there for and treated my mom professionally from the start. He explained what he was doing, why he was doing it and made sure my mom knew what was going on. When we found the car she had in mind, he was extremely patient in explaining all of the details on the car. He did this not in the manner of a school teacher but as someone who cares about the experince someone goes through while driving in the car. Our negotiations were quick, no pressure and no nonsense. If you want to find out what it's like to own a Lexus, Chris is the type of person you want to start with. His human touch was top notch!

Jamea Elzy

10 de dic. de 2014

This is my 2nd purchase with Lexus of Orland. I first bought a 2008 IS 250. I never had any problems with the car. It was beautiful and well-made. So much so that the car quite possibly saved my life in a car accident last week. Anyway, I went to Lexus on Wednesday 12/3/14 to look at certified vehicles to replace my totaled IS. Chris Merx, met me at the door with a genuine smile and warm welcome. His professionalism and knowledge is unparalleled. Not once did I feel pressured to purchase anything. He helped me through the entire process and was flexible, understanding, and extremely dependable. I will not purchase a car with any other dealership or any other salesman. To end a fantastic buying experience, Linda was quick, efficient, and also thoughtful in our financial experience. Both Chris and Linda went the extra mile for me. Love this dealership. Love my car. Love the people who work there.

smiley31687

9 de dic. de 2014

I was looking to buy a lexus, went to lexus of Naperville first, horrible customer service, wouldn't work on price, worst experience ever, next day i went to lexus of orland park, they worked with me on my price, worked with my trade in, fantastic service

Mike&Linda

7 de dic. de 2014

When you think of purchasing a car you imagine spending hours at a dealership going back and forth, sitting hours to finalize a purchase, Not so much at Lexus of Orland. Our buying experience was very pleasant. Our Sales Consultant, Chris Merx, was great. He was very patient with answering all of our questions and presented us with a nice selection of models to consider. He helped us narrow down the choice to the one that would fit our needs, the ES 350. No pressure and no haggling, Chris made our car purchase enjoyable. Chris made sure that we knew how to take advantage of all the features of the vehicle before we drove it off the lot. Special thanks to Bob Vitorrio and Linda Adomaitis for their help as well. All of the staff that we encountered were very professional and made us feel like part of their family. This was a very unique and comfortable experience for us. The real proof is that a few weeks later we found ourselves in need of another vehicle. We did not hesitate to visit our new family at Lexus of Orland where we purchased a GS 350. Needless to say, we are very impressed Lexus of Orland and truly were impressed with our experiences. Mike & Linda

kenspeller

6 de dic. de 2014

Friday 12/5/14, I made an unplanned late evening service call to the gentleman of Lexus of Orland with my 2008 Lexus LS 460L. Joe and the Service Tech went above and beyond what they had to do for me, given that I did not have an appointment and I showed up 15 minutes before closing. They recognized that I had a dangerous emergency situation and they took care of my problem. I appreciate great service, and I especially appreciate people who will go the extra mile to give you a great service experience.

Bahamamama55

5 de dic. de 2014

The entire staff at Lexus of Orland are always very friendly and professional. They go out of their way to make sure that you have selected a vehicle that fits your wants and needs. They treat you like family. Love my new RX350.

aparrotti

2 de dic. de 2014

My husband and I recently leased a new 2015 Lexus RX 350 from Lexus of Orland. Our entire experience from start to finish was great. There was no hassle, no pressure. Monique our sales associate was fantastic to work with. Her professionalism with us was great, and our personalities matched perfectly. We also got to meet with Kevin who was assisting Monique with some financing options, and Kevin was also a pleasure to work with. He made sure that my husband and I understood all of the details involved in leasing, which made us feel very comfortable. I will definitely be back for another vehicle from Lexus of Orland.

patoymela

21 de nov. de 2014

Sammie was so attentive to my needs. I wanted to take him with me for the rest of the week. He was amazingly helpful. I had visit several dealers, one in particular in my hometown of Dayton, Ohio, and nothing compared to the professionalism, courtesy, and the most glamorous building.

will8

17 de nov. de 2014

After shopping at a few Toyota dealership I decided to take a quick peek into the Lexus dealership. The difference in customer service was immediately noticeable. I guess a step up in car means a step up in service. I worked with Monique Hendrix, she was very knowledgeable about the cars and dealership and very professional. I've recommended her to a co-worker already. I never intended on purchasing a Lexus but her quality of customers service and knowledge of the quality of car impressed me...I'm very happy with my purchase.

Stepbk2

12 de nov. de 2014

I had the best car salesman Mr. Michael Sabatino who very informative regarding my purchase. He walked me through every detail of the car and answered everyone of my questions. The customer service of Mike and the entire stay was professional. If you are looking for a Lexus go buy a car from Mike Sabatino, he is the best.

Tyler Murray

11 de nov. de 2014

My mother just bought her dream car from here earlier today with Chris Merx's help. He was very helpful and really wanted my mom to get the best experience possible. He taught us all the little ins and outs about the car and offered his number if we ever had any questions about the car. He was very sincere, and my mother and I appreciate it.

William YY

11 de nov. de 2014

I really appreciate Mr. Chris Merx's help during my buying process, who convinced me to buy the Lexus SUV from Orland Dealer instead of the Lexus Dealer near my house by showing his professionalism and experience. He is also a very responsible person who helped me follow up with the mechanical person on my car checking. I highly recommend Mr. Chris Merx and buying your Lexus at Lexus of Orland!

John Matthews

7 de nov. de 2014

Best car dealer I have ever bought a car from, and believe me I have bought quite a few cars from various dealers. The salesman and manager were great people to work with. There was no pressure at all from the sales man Mike Sabatino or the Manager Peter. Big selection of vehicles and colors. The dealership itself is very impressive. The waiting area near the service department looks like the lobby of a five star hotel in downtown Chicago, can't wait to get my oil changed. Great place with great people, and I will most definitely buy my next car there.

davis18232

5 de nov. de 2014

As a previous Lexus customer, I am not new to the exceptional customer service that Lexus provides. However, I have to say that this experience was extraordinary. I spent less then 3hours for the whole process, (including and not limited too, trading-in a vehicle, appraisal, finding a new car and filling out the paper-work and been taught how to use and operate all my cool new functions to my new truck). My car experience was clean, cut and dry. No hassle, no time wasted and all my concerns addressed. I really enjoyed the whole process, from the initial warm and friendly phone contact with Kevin Martin allowing me to express my needs and concerns and ensuring my confidence level that I can trust him to driving off the lot while Mike Sabatino waited on me to leave first prior to driving off himself. I did not leave the dealership feeling like I just bought a car, I left Lexus of Orland Park feeling like I gained an extended family. Thank you and look forward to seeing you again.

medipac

31 de oct. de 2014

I highly recommed Chris Merx, his professionalism and experience are above and beyond! Kevin Martin was also instrumental in getting us in our new Lexus' with at the best possible price. I recommend buying your Lexus at Lexus of Orland!

Vadim Liakh

29 de oct. de 2014

Chris is a great car sales consultant. No pressure, knoledgebale, got the deal done. It was all about finding the right car for me, never about pushing sales numbers. Of course things have to work financially, but that is a symple mathematical equasion... I got very fair price for my trade, good price for the car I was interested in and financed the difference on excellent terms, how does 2.79% for 60 month on a used car sounds to you? And the dealer even gave a free limited powertrain warranty on the used Q5 I bought! Great experience! Thank you!

hypnotized

27 de oct. de 2014

Personally, I have been treated exceptional well at the Lexus Dealerships in Westmont and Schaumburg. I also felt no need to deviate from my buying experiences with either dealer. My expectations for Lexus of Orland were to be equal at best. Overall, the dealership met all my requests and then some.I contacted Kevin Martin randomly to see if they still had a 2013 RX 450H I noticed on their website available. After a short negotiation over the phone, he realized I was serious and I realize he was serious about working something out. I feel he was very straight forward, professional, and polite. He was the facilitator and turned me over to his staff.On short notice, I arrived 1 hour before closing with my immediate family. The first night the vehicle was sitting in the show room and the battery was dead from being indoor and stationary for many days. The dealership had approximately 5-6 staff working diligently to start the vehicle, remove it from the show room, fuel it up, recharge the battery, and prepare it for my test drive. At no time was I rushed due to closing.After a thorough test drive my wife had a concern about the seat. I was assured by Jim Boulos the seat would be addressed. Realistic, I found it hard to believe my wifes request could or would be met. Kevin also insisted he keeps the vehicle overnight in order to have it inspected by his mechanic the next day to assure the battery is in good operating condition. In the meantime, for my troubles Lexus of Orland provided a courtesy car for me to drive home that evening. The courtesy car helped us return to the dealership and pick up only a single vehicle instead of traveling with two. All this unfolded within the final hour of closing the dealership. Meanwhile, my daughter ran through the dealership playing with the cars. The other salesmen present helped to accommodate my extended family, who were also present and arrived later in the evening, as I handled business. The other salesman included Peter Mangano and Mike Sabatino. They were both very friendly and helpful in the process.The following afternoon I was contacted by Jim stating the seat had been addressed and the battery was in good operating condition. He guided me through filling out the credit application in advance as it would save paperwork and time. I arrived again the second day 1 hour before closing. Jim assisted in the obtaining a copy of my insurance card. He also introduced me to the vehicles features and help transfer my belongings from the courtesy car to the new vehicle. The courtesy car was stuffed full of belongings for a 2 day trip. Paperwork was simple signatures. I also feel unlike many other dealerships, the Lexus salesman in general know their product very well. Jim knew his product well. He neatly organized all my paperwork and prepared me for the finance department.I believe the finance gentlemans name may have been Chris. He was very polite, courteous, and personable. It also my understanding that he was third generation in the business. You could feel the pride he expressed in the compassion of carrying on the family business. My encounter with him was excellent.In the end, my vehicle was ready for a long road trip that same weekend. Overall, I was very impressed. The dealership itself is a beautiful facility. I felt I was treated as a rock star, but I am only a common man. Thanks again.

todd.giardina

26 de oct. de 2014

I found a 2013 ES350 with Navigation that I liked at Lexus of Orland. I contacted the dealership via the Internet, and inquired about the car. That was on a Saturday night. I received an acknowledgement email on Sunday from Rachel, the Internet Sales person I would eventually continue to communicate with. On Monday, Rachel had contacted me by email again, and by phone. On Tuesday, I asked for the "Out The Door" price, and she was able to get that to me right away. I had called back to give Rachel some information she had requested, and ended up talking to Cortney, who works with Rachel, because Rachel was not available at the time I called. That was nice - I did not have to wait for a call back! By Wednesday, I had decided that I wanted to purchase the ES350 from Lexus of Orland because the price was fair, it had the equipment I wanted, and the exterior and interior colors were on target. They also seemed more interested in building the relationship with me than just the sale of the car as well. On Thursday morning, I emailed Rachel and asked if she would send the purchase order for the car to my Credit Union, and she did. By Thursday afternoon the paperwork was done at the Credit Union, I made my down payment on the car, and had the cashier's check in hand. On Saturday morning, my two daughters went with me to Lexus of Orland. I live in Peoria, IL, so the trip took a little over 2 hours. On the way up, the salesman who would take care of us that day called me - his name is Sammie Scott, Jr - and said the car was ready. When I arrived, the Lexus of Orland store immediately impressed us! It is two to three times the size of the Lexus stores I have been too before. When I arrived, I asked for Sammie, and he immediately walked up and introduced himself to me and my daughters. He took us right to the car - which was sparkling clean and had that "new car" smell. My daughters and I took the ES350 for a test drive around Orland Park, and returned. The paperwork process took about 30 minutes. Sammie was super friendly, helpful, and pleasantly professional. The last person we met was Linda Adomaitis, who gave us our plates, had me sign a few more documents, and we were done. The entire experience was courteous, professional, and streamlined. I HIGHLY recommend Lexus of Orland. Working with Rachel, Cortney, Sammie, and Linda was wonderful. The whole Lexus of Orland store was impressive, and they are a shining example of the legendary, top notch customer experience you expect from Lexus.

timjd7

24 de oct. de 2014

bought a car from mike, what a pleasure to work with. Very knowledgeable, courteous and not pushy. Overall, an excellent experience from the orland park Lexus. Thank you!

mariekee517

16 de oct. de 2014

I recently purchased a used 2010 Lexus RX350 from Chris Merx. His customer service was amazing! I used to run several retail businesses for about 15 years and I am big on customer service. Chris went above and beyond with his service. He is very professional yet very personable. He never tried to mislead me into a sale or ignore a question or concern I had. He gave me all the information I needed without even having to ask. Chris was very patient and he literally sold the brand to me before he sold me my SUV. He went over all the features of my new vehicle with detail and excitement. I would not have made my purchase had it not been for Chris. He made me excited about leaving with a Lexus. I highly recommend anyone interested in a new or used vehicle to ask for Chris Merx.

james_petry

15 de oct. de 2014

Have to say I had one of the best vehicle buying experiences thus far in my Life at the Lexus of Orland Park, IL! Our Salesman Adam Assad was very Professional and highly experienced with the vehicle we ended up purchasing! Also, The whole Dealership was so immaculate that one could literally eat off the floor!My Wife and I had an overall great experience at the Dealership with!Highly recommend purchasing a vehicle from Lexus of Orland Park!

Billawad

10 de oct. de 2014

My wife and I recently purchased a 2014 IS 250 from Mike Sabatino . Mike did a phenomenal job as always ( second car ) working with us in a great smoth low pressure experience . Mike, Steven Safavi ( sales mgr ) and the entire Lexus of Orland team made us feel comfortable throughout the entire purchase process . I would highly recommend you purchase your next Lexus from Mike and the team at Lexus of Orland .

berrioj111

7 de oct. de 2014

Paoliang, Pan was very professional during our buying experience at Lexus of Orlando. Outstanding customer service skills. I will recommend Pan to my friends and family.

molly.gaik

6 de oct. de 2014

Kevin and Monique listened to what I could afford and what I wanted...and made it happen. Linda made it easy to finance and get into my Lexus quickly!!

KatieMcG

6 de oct. de 2014

I made the hour drive to Lexus of Orland to take a look at a certified Lexus Ct 200H on their lot that I had already fallen in love with online. Being my first car-buying experience, I had my guard up, and was not sure exactly what to expect. I worked primarily with Chris Merx, and he made the entire experience enjoyable. He did an excellent job of walking me through every detail and feature the car offered, but really, it sold itself. I can't say enough about his patience. It was clear that he really cared about me understanding every aspect and feature of my purchase. Once the transaction was finalized, I noticed a long scratch on the rocker panel that had been touched up but not well. Chris went the extra mile and assured me that it would be taken care of at no cost. Their paint tech called the next day, and I have an appointment to take the car in tomorrow. I couldn't be happier with my experience. I will definitely recommend Lexus of Orland, and Chris Merx, and will consider Lexus of Orland first when it comes time to buy again.

cneciosup

2 de oct. de 2014

The experience I had at the Lexus of Orland Park dealer, it was truly wonderful and amazing. Chris Merx my sales person is the best of the best I couldn't ask for more, he went throw absolutely every single little detail with me during the whole process, I felt very comfortable and happy with him, I did not feel pressured to make my decision at all. I have to say I'd been in many different dealers (Audi, Porsche, BMW, ect.) and Sales Persons, but I never had this amazing experience like I did with Lexus of Orland and with the best sales person Chris Merx... Thank you so much Chris!!! :)

kimzmoney

1 de oct. de 2014

Hello, I just had the car buying experience of my life. I just purchased my first luxury car, and I purchased it from Lexus Of Orland Park. When I walked in the dealership, I had more knots than any stomach could handle, then I met Chris. Thanks L.O.O.P, for employing such a knowledgeable salesperson. His expertise made it so much easier to decide which car I purchased, I LOVE my new car, and i'm so excited to now be a member of the Lexus family. Thanks Chris Merx for all you know and do, I hope you receive all accolades deserved for the great job you do. Sincerely, Kimberly Worship

Craneman

27 de sep. de 2014

I have been buying cars for 45 years and by far this was the best experience I have ever had my salesperson was Gus jaramillo only had to deal with him no bringing the sales manager over was done in the most professinal way told him what I wanted to pay he took care it . Will be sending everyone I know to that dealership when they in the market. Will be using them for my service and when I buy another car.

ShanteNolan

26 de sep. de 2014

The staff at Lexus of Orland Park was AMAZING. My sales person Chris Merx, made the experience as seamless as possible. I was comfortable during the entire experience and I did not feel pressured into purchasing something I knew I couldn't afford. Chris explained all the features of my Lexus and made sure I was comfortable on how to use them before leaving the dealership. Linda Adomaitis treated me like I was family. She returned all my calls and helped me get into the Lexus I choose that was within my budget. I trusted her from the time I spoke with her and her honesty sealed the deal for me. I will definitely be back for my next vehicle and plan on a lasting relationship with Lexus of Orland Park.

jerver

25 de sep. de 2014

We live in Wisconsin and recently purchased a used 2012 BMW X5, sight unseen, from Lexus of Orland. The car was delivered last week - and our expectations were surpassed. We worked primarily with Chris Merx and can't say enough good things about his professionalism, helpfulness, knowledge and willingness to make our buying experience a positive one. Whatever we asked for, whether it be additional pictures, car history, technical information, etc., Chris was always more than willing to help us out and never made us feel as if we were a nuisance. The total buying experience, from initial inquiry to delivery, was positive and we would definitely recommend Lexus of Orland (and Chris) to anyone looking to purchase a vehicle.

Kathy Holetzky

24 de sep. de 2014

Assad & Peter made buying my new car a pleasure. Assad made sure I knew how to work everything before I left. He went above what was expected and was so patient and assisted me with applying my apps and understanding all the extra features. I could not have been more impressed. The friendliness and professionalism is such an asset to this dealership and Lexus. Peter made my application process a breeze. I will be a customer for life.

jecajeca55

24 de sep. de 2014

This dealership was awesome from walking in the door to driving off the lot....Great staff & service. Was very happy purchasing a car from here.

Frank Andreano

23 de sep. de 2014

My sales person was Monique. She was very professional and I will make sure that I ask for her next time I buy a new car.

edwtri

19 de sep. de 2014

Excellent staff who answered all my inquiries. I purchased a used car and the sales person was extremely professional and helpful. The finance director was also helpful

cbattag

17 de sep. de 2014

I had an extremely bad experience 5 months ago. I voiced my frustration. Within 24 hours, I received a call from the Sales Manager (Kevin). Within 72 hours, he resolved the issue and regained both my trust and satisfaction. If this treatment remains, I will be a customer for life."How much impact did the recent press coverage about recalls have on your vehicle selection?"It did not influence my decision because of a previous experience. I purchased an extended warranty on a 2007 Lexus IS250. The pistons needed replacing; the third party warranty firm refused to cover the repairs. Lexus not only covered the entire cost but also provided me with a loaner free of charge until my car was fixed. Thus far my experience has been that Lexus stands behind their product.

shackjack

16 de sep. de 2014

Mitch Janicijevic is the most impressive, professional, knowledgeable business man and is a great asset to the Lexus dealership. He is willing to help me with all of my questions about my Lexus. The last car I bought was in "97" so purchasing a luxury car with all the upgrades made me a little nervous. Mitch told me I deserved it and I was going to love everything about the car and he was absolutely correct. He gives me the personal attention and assistance that I enjoy and he's also good with remembering names. Three weeks later after meeting my husband once he greeted my husband and remembered his first name. Wow!!!! Thank you Mitch, keep that beautiful spirit and personality that made me feel at ease. I would also like to thank Marty for all of his assistance too!!!Wanda Jackson

clkubiak

13 de sep. de 2014

This past experience at Lexus of Orland has been the best I have had thus far! In the past, I haven't been happy with the friendliness of the salesmen, but Pete and Mike S. did a wonderful job making me feel welcome and comfortable. I was also impressed with the fact that they were professional and we both were honest with the "bottom line" right from the start. I told them what I was willing to pay and they did their best to immediately work with my price and not play games with me.

Pmkcarbuyer

8 de sep. de 2014

It was a pleasure doing business with the staff of Orland Lexus. We are especially grateful for the Help of Chris Merx and Bob Vitorrio

amkcarbuyer1

8 de sep. de 2014

Nice job! It was a pleasure doing business with Chris and Bob at Lexus of Orland. They were courteous, kind, professional and did a great job making the car buying process comfortable.

Nozzo

6 de sep. de 2014

My wife and I had another wonderful experience at Lexus of Orland. We leased our 4th RX350, and the transaction could not have been better! From the time that Mark contacted me to let me know about a great promotion that was happening, to happily working again with Gus to find the perfect color, to being greeted warmly by Bob with whom we had worked years ago, to again signing all of our paper work with Linda, it was not only a painless experience, but a pleasurable one as well. Car buying can be a hassle at most places, but at Lexus of Orland there is no hassle. We don't see any reason to car shop anywhere else!

Curt Martini

5 de sep. de 2014

Terrific experience, product, price, and vehicle knowledge. Chris had a handle on all of it. Glad I stopped in with my daughter for her first car. (We will be back again...)

lorraine.flowers.3

2 de sep. de 2014

I am very pleased to own amy certified RX 350. Ms Hendrix had been working very diligently to provide me with a certified Lexus RX 350. Every week Monique callaed me to tell me that she was still working hard to put me in the car I wanted with the budget I had. She sold my daughter a Lexus vehicle, and she was soo pleasant that I went back to see her regarding a purchase for myself. I would recommend anyone and everyone to see her. Monique was excellant!!!!

Nanasas

1 de sep. de 2014

I was very pleased with my 2012 CPO car purchasing experience. My salesman, Chris was very knowledgable about the Lexus RX and was extremely thorough in explaining all the updates and gadgetry that my current RX didn't have. He made sure that I was a happy and contented customer. The showroom space is very customer friendly and welcoming. I would certainly come back to Orland Park Lexus for my next vehicle.

Culpepper

30 de ago. de 2014

I am a returning customer that would definitely recommend this dealership. I love the service, the atmosphere, and the staff - mostly my sales person - Jim Boulos. Everything went smoothly. I got the vehicle I wanted with a good trade in and will definitely be back again when it's time for a new one. I didn't feel pressured; nor did I feel like I had to get into a deal and I didn't want to. I left a happy customer!

tls1130

28 de ago. de 2014

I purchased a new RX350 and my salesman for my purchase was Mitch Janicijevic. My brother has purchased a Lexus from him as well in the past and highly recommended Mitch to me. Mitch did an excellent job and was very good at making sure I was happy and everything ran smoothly! I am very satisfied with the service I received!

msjclark

27 de ago. de 2014

My recent RX 350 purchase went very smoothly. Everyone in the dealership was friendly and helpful. Mike and Bob particularly made sure all of my requests were taken care of quickly and with no hassle. It was a great buying experience. I would definitely recommend these guys to anyone.

Gusk

25 de ago. de 2014

Got the car i wanted at the price i wanted everything worked out excellent. Was taken care of very well. Will recommend in the future

Jeffrey Jamraz

23 de ago. de 2014

I recently leased a new ES 350 to replace my 2011 ES I previously purchased from Lexus of Orland. Gus Jaramillo was able accommodate my driving frequency with a low mileage lease with all the luxury Lexus offers. It is no wonder this is the #1 Lexus dealership in the Chicagoland area. The staff goes out of their way to make this an enjoyable experience. Thank you Gus, Bob and Linda, what YOU do is what makes customers come back.

ltraficanto

22 de ago. de 2014

Mike was great and easy to work with! He got everything together quickly and I was in and out in under two hours. He's very knowledgeable in what he does. I highly recommend.

ttkidd

10 de ago. de 2014

I had been to 3 other Lexus dealers in the area before I landed at Orland Park. I was so very happy to have made the trip. This dealer is more than an hour away from my home and I had a dealer in my backyard. The dealership had the car I wanted and I felt I should take the trip. I am SO glad I did. The facility is clean, welcoming, up to date. The staff was friendly, inviting and in no way aloof. I had experienced rude and aloof at the other dealers. Mike Fredette was my sales consultant who was patient, knowledgeable and helpful. Kevin Martin was involved in helping us reach our budget goals and never once making us feel pressured or unwelcome. Linda Adomaitis was thorough in walking us through the piles of paperwork. Although I will most likely have the car serviced at my local dealer, I would NOT hesitate to travel to this dealer to purchase again. I will recommend this dealer to anyone who is interested in a Lexus!

Evonne Blakey

8 de ago. de 2014

I recently purchased a certified pre-driven ES350 w/1000 miles. My experience at Lexus of Orland Pk was wonderful, due in no small part to my Excellent Salesperson, Michael Sabatin. From the moment I walked through the door till I drove away in my newly purchased vehicle, Mike was attentive and very thorough in all of his explanations and demonstrations. He never rushed, but always made sure I understood every aspect of the vehicle. The Business Manager, Linda Adomitis was equally as pleasant & thorough while going through the financial portion of the transaction. Tony Cesario, Service Consultant greeted me warmly & introduced me to the service department.Everyone I encountered at Lexus of Orland was wonderful, business like, yet warm & inviting. I have not stopped talking to friends & family about how well & personally was treated. I will not hesitate to recommend this dealership. Very Sincerely,Dr. Evonne F. Blakey798.798.5774

Heredeshee Wilson

8 de ago. de 2014

Mike Sabatino and Lisa Adomaitis were wonderful. They both were very patient and helpful. They made me feel at ease through the process of purchasing my first Lexus. The took a lot of stress out of the process. Lisa was very friendly and explain the loan process in great detail. Mike was awesome at ensuring that I understood how my truck worked before I left the dealership. It was an excellent experience

willie c

6 de ago. de 2014

I visited Lexus of Orland Park IL., IN 2011 and Mr. Chris Merx was my sales consultant who sold me a Lexus LS430. He was very knowledgeable, proficient and helpful with that purchase. Mr. Chris Merx showed that his expertise and knowledge of the vehicle were superb. When my wife and I visited Lexus of Orland on August 2, 2014, I wanted to make sure that Mr. Chris Merx was the sales consultant for my new purchase. And just as I suspected his service was excellent. If you are looking to purchase a new or used vehicle from Lexus of Orland Park, I would highly recommend Mr. Chris Merx as your sales consultant.

tamsam96

5 de ago. de 2014

I've purchased two Lexus vehicles in the past two years and I'm very satisfied. Highly recommended!Mike S. & Linda gave me great deals...

PA

4 de ago. de 2014

I recently purchased an ES 350 from Lexus of Orland Park. I had the pleasure of working with Sammie Scott (Sales Consultant) and Peter Mangano (Sales Manager) and Chris Kowalis (Finance). Sammie presented as a friendly, professional and knowledgeable salesman who took care of every last detail regarding my car purchase. It was apparent that Sammie truly wanted to make sure he was providing me with the best car buying experience. I would also like to comment on the great job provided by the sale manager, Peter. Peter was very helpful while considering different options (interior selection). He went out of his way to make sure that I was well-informed and completely satisfied with my final car selection. Chris Kowalis (Finance) was respectful and attentive. He was equally accommodating and expedited the closing process. Thanks to all of you for a positive buying experience!!

Clabus20

31 de jul. de 2014

Chris is very passionate, well-informed, and comfortable to work with when looking for the right car. I would certainly recommend working with Chris and look forward to doing so again in the future!

mlw390

27 de jul. de 2014

I can't give enough praise to Lexus of Orland for the service I received while purchasing a new Lexus RX 350. Buying my third Lexus from this dealership was actually an enjoyable experience. Most of the praise goes to a confident, energetic and very knowledgeable sales rep, Chris Merx. On a 90+ degree day, in mid-afternoon. Chris patiently walked us around the Lexus lot. I, being a person who needs lots of information, had a long list of questions for him. Chris took his time to answer each one thoroughly. He helped to get a good deal on my trade-in, even though I shot that at him at the last minute after he had everything written up. Again his patience and professionalism never wavered as he reworked the deal. It was necessary for me to leave the dealership for a short time and return. When I got back, Chris had all the paperwork in order and the car waiting. Again Chris's patience prevailed. Even though it was late and near closing time, Chris sat in the car and went over all the workings of the car features in detail. Feeling overwhelmed with all the newness, and unable to absorb all the information, I resolved to read my manual cover to cover. Chris assured me that was good, but that he would always be there for me if I had questions. He said to just call or come in anytime during his 6-day work week. I was impressed. The next day Chris called me to see if everything was ok with the new car. Now that's service! Lexus of Orland is a great place to have a satisfying car-buying experience. To make it even better, ask for Chris Merx.

tasslehoff11

24 de jul. de 2014

After visiting many dealerships in Chicago, our search thankfully ended when we walked into the Lexus of Orland dealership and were greeted by Mike Sabatino at the door. We knew what used vehicle we were interested in so Mike had us on a test drive in no time. He was very knowledgeable about the Nissan Quest we were looking at, which was impressive considering that most of the other salesman we dealt with at Nissan dealerships earlier that day knew considerably less than we did about their own brand! We were offered a fair trade on our vehicle and they actually stood by their Internet pricing without pulling out the "bait and switch" technique every other dealer we had seen tried to pull on us. Mike was genuine, caring and listened to all of our requests. We never felt pressured by him to make a decision. Linda got us a lower rate on our financing than our bank had offered and set us up with a Lexus bumper to bumper extended warranty for half of the price that Nissan wanted to charge us! Thanks Linda!This is the place you want to do business with and Mike is the guy that will take care of you. Our only regret is that we live in Rapid City, SD and cannot come here for our service needs! But it is worth the trip to buy a vehicle with this dealership. They actually do what they say they are going to do and there are no hidden costs or last minute changes. I am still amazed that service like this still exists in the car business!

AM5656

23 de jul. de 2014

I had to get a part replaced (covered under warranty). Sean in the service department told me to bring in the following morning (since I work during the week). I got the dealership around 7:28am and as soon as I pulled in, Sean recognized me, was ready for me, and had me taken care of right away. This is when I spoke with Ray Galassi, who had me in the first loaner car and on my way to work in only a few moments. Both gentlemen were extremely pleasant to work with, professional, and courteous. Each time I come to this dealership, I always have a great experience. Although I wasn't able to get a review in the last time I went, I would also like to give a shout out to Rob Jordan in service who also was just as professional, helpful, and courteous. I would highly recommend Lexus of Orland and Lexus of Merrillville (same owners) to anyone looking to purchase or service their vehicle!

magdym1

22 de jul. de 2014

I came in to this dealership last week and i have never received great service in all my times at any dealership. Assad Hamzeh approached me not once did he shoot for the sale but sold himself first, he showed professionalism at all times showed respect and thats what i like to see in salesmen. For this reason i am referring all my associates and co workers to this dealership because i have always believed in how he goes about his tactics in the sales industry, and made me a firm believer.

abdoumoula

17 de jul. de 2014

Asaad was beyond great, made it so easy for me, throughout the whole process, he is very knowledgeable, and honest, helped me find the right car, that fits my neess, and my budget

dan8888

16 de jul. de 2014

very good and fast. worked well with me. seems to have a great service dept. they installed my hitch two days later as promised. thank you

Rlites

15 de jul. de 2014

Our experience was primarily driven by our sales rep, Mitch Jjanicijevic both my wife and I enjoyed the sales process and settled on a new RX 350, after a consideration of the benefits of both a pre- driven vs new vehicle. We found Mitch to be very helpful in helping us reach our final decision. Mitch seemed to genuinely enjoy getting my wife in an auto that she will enjoy for years to come.We added an auto start device suggested by Nick, an after sales rep and it was the absolute "cherry on the cake". Overall we had a great sales experience. PS: Linda in finance is a real pro and nice lady. I learned years ago that "quality is remembered, long after price is forgotten"Rick Lites

miron1975

9 de jul. de 2014

I cannot even begin to describe the amazing service I received every step of the way in purchasing my beautiful Lexus GX 460. Chris Merx and everyone else that helped service us along the way was so patient and went over everything in detail. Believe me, many times Chris Merx had to explain things two, three, times!! However,everyone at the dealership was very courteous and genuinely friendly . My wife and I loved our experience at the Lexus dealership . Chris helped me sink my Bluetooth to the car and walked me through all of the things of my car. Thank You for your excellent service.

mjacts

8 de jul. de 2014

I had to trade my 2005 Saturn for a different car since it was not performing as well as expected. I dealt with Chris Merx and Linda in Finance and have never been treated with such respect and customer service in my life. I was told of all the "bells and whistles" on the 2007 Toyota Rav4 I ended up purchasing. I don't have the best credit but Linda made sure I was put in a reliable car with the least amount to pay that I could afford, enabling me to establish a better credit record. Chris ensured that everything was removed from my old car and placed in my new one and I didn't have to worry about a thing. Thank you all for the consideration and respect.

swbeckam

2 de jul. de 2014

I made my purchase an hour before closing so I got a chance to converse with several salesmen while I was waiting. Very nice atmosphere. Honestly, I only came to Lexus of Orland because you had the exact vehicle I wanted. I came to this dealership 4 or 5 years ago and was not treated well. The service people were quite condescending. From that point on, I continued all my service at Bredemann Lexus in Glenview. They were my first choice, but they didn't have what I was looking for. I will say, that this time was a MUCH better experience. There was a much better energy and every person I came in contact with was very pleasant. I absolutely love Mike Sabatino! He was a true pleasure to work with and I enjoyed the experience. He was honest and even helped me clean out my car. I left a very happy camper. I would highly recommend him to a friend. As a business owner, I am a stickler for customer service. I'm glad I came back. They say you never get a second chance to make a first impression... but you guys sure did!

jjeannevp

28 de jun. de 2014

I starting doing business with Lexus of Orland in 2009. I totally enjoyed working with Kevin. He is very customer friendly, doesn't play games and is honest and fair person. He is straight forward and I really enjoyed working with him. Since I had such a great experience with him I decide to make contact with the dealership again and had the pleasure of working with Courtney initially and then Kevin and Chris. I found a car that I was interested and Kevin and Chris went above and beyond to see that I got it, as I had difficulty in getting up there. Kevin is reason I cam back to this dealership. And Chris has a passion for working with the customer and took his time to demonstrate all the features of the car. Many of my friends share nightmare stories in working with car salesmen and other dealers. I tell them about my wonderful experience and they are shocked. Time is a real issue for me (I live an hour and a half away), however I don't hesitate to travel to Orland Park dealership because of my wonderful experiences with them. This is a great dealership who have great people working for them. I love my new car and would and do sends anyone your way if they are seriously looking to buy car. Thanks for making buying a car easy and a wonderful experience. Kevin has gotten a promotion since I was last there and he deserves it!

jbaldyga

23 de jun. de 2014

This was my first car purchase in 14 years so I didn't know what to expect. Mitch was very warm and friendly right from the start. He made me feel relaxed and comfortable. He spent several hours with me trying to find the right vehicle that I could afford. Once we did and I purchased the vehicle, he showed me how to operate everything in the car and even set up the bluetooth and the garage door opener! He was wonderful!

Dennissipich

19 de jun. de 2014

Chris Merx took extra time to answer all of my questions and show me how everything works. I would recommend him to anyone looking for a new Lexus. He was professional & very friendly.

newy2014

19 de jun. de 2014

Chris Merx, the Top Talented & Customer Focus sale consultant. Whether purchasing New/Used, Chris is your man.Truly look for him at Lexus of Orland. This young man sales consultation was remarkable and unforgettable. He was very detailed and knew the intricated details of the new and used vechicles. I knew right off the back that I would be purchasing a car or suv from this extraordinary sales consultant. Thanks a 100 times over, I am enjoying my purchase and would definitely look for Chris every time. The professionalism and fun of seeing a customer happy was the environment he created. Good Luck in your future endeavors, I forsee big things.

Lrsc1221

16 de jun. de 2014

The best way I can think of to start my review is to say Thank you!I can not say enough to convey how pleased I am with my new Lexus, and how delighted I wasto be treated with such care and consideration.Every person on the Lexus of Orland team worked smoothly and flawlessly together to ensure my experience there was an absolute10! My sales person Mike Sabatino was so courteous and knowledgeable.He made me feel like I was the only person at the dealership, and he took special care to ensure I understood how to operate my car that would maximize my enjoyment of it.I would highly recommend Mike as well as Orland Lexus to anyone thinking of purchasing a car. I am a return customer, and will continue to return based on the unbeatable quality of Lexus and the Unbeatable Excellence of the Team of people!

dmas8252

12 de jun. de 2014

I feel very very satisfied with my third purchase in the last 4 years. Mitch & Kevin (MANAGER) are excellent employees that represent this dealership.They are very knowledgeable with the information they give. Very patient with answering my questions,not to pushy very nice employees that represent this dealership. I would recommend ORLAND LEXUS to anyone that is looking for a LEXUS. I'am very impressed with this dealership and its employees that is why I keep going back.

Choirgal50

10 de jun. de 2014

I visited the showroom after completing an online request to get more information about 2 certified pre-owed cars I saw on the Lexus of Orland website. I was contacted by Rachel Bean within a few minutes and set up an appointment to test drive the cars. When I arrived, Rachel promptly assigned a salesman to me, the cars were made available, and I was introduced to my salesman Chris Merx. He was the nicest, most knowledgeable salesman I have ever encountered. He was vey thorough in explaining all of the features of the car. I really appreciated the way he worked with me to get a decent offer on my trade-in which wasn't in good condition. Chris kept me laughing and even went with me to get my old car from the other dealership! He even found empty boxes for me to store all of the junk from my old car. He reminded me about all of the things I needed to change over due to the new car purchase (I-pass, stickers, insurance) which was very much appreciated. Chris is the man! I loved that he made my pre-owed purchase feel like I was buying a new Lexus. Definitely ask for Chris when you visit Lexus of Orland!

zytlally

8 de jun. de 2014

I recently purchase a Certified Used Car from Lexus of Orland. It was a beautiful building that was very comfortable to do business in. The staff was very friendly, straight forward and helpful. Our Salesman Mike Sabatino was very patient to help us with all of the features of the car. We enjoyed the test drive & when we said we wanted to look at another brand of car, we felt no pressure or desperation on the part of the dealership. When we returned and said we wanted the car, it was very straight forward and without drama. Linda Adomaitis, the Business Manager, did the finance paperwork and thoroughly explained everything & even showed me an error in my credit history. Over all, buying our car was a pleasant, easy and enjoyable experience. Thanks...

Randello

8 de jun. de 2014

Mike Sabatino displayed excellence in service and genuine concern for us. Upon having some rust removed from our 2011 Lexus 350RX, I noticed some dark marks and minor scratches. I called Mike and he said c one back to the dealership and he'll take care of it. He did! He personally drove the car to the parts department, came back with some rubbing compound and PERSONALLY RUBBED OUT ALL OF THE BLEMISHES!!Now that's CUSTOMER SERVICE!I'd like someone from Lexus Corporate Headquarters to personally and officially acknowledge Mr. Sabatino's outstanding service and care to his customers and send to me confirmation of that acknowledgement. We as customers are asked for our input but rarely, if ever, are informed as to its impact as it affects your employee base at Lexus.Mr. Sabatino is a gem and should be rewarded as such.Thank you.Randy and Sharon Madderom470 Vanderwalker LaneHomewood, Illinois 60430-4409

Jlavallee

3 de jun. de 2014

Great people to work with. If your looking for a Lexus...this is the place. I will write a review for the service dept. after I use them.

coronalca

3 de jun. de 2014

Mike Sabatino, great dealer, always willing to go above and beyond to help a customer out. Mr. Sabatino even provides a list of websites to further assist in learning about your vehicle. He is committed to his customers and if there are any questions he's always willing to help, even on his days off.

kristlemillen

29 de may. de 2014

Andrew Brick is an awesome representative for the Lexus Dealership! He was very thorough and quick with the sell process! Go get your Lexus today!

dlholmes

22 de may. de 2014

great knowledge, help understanding new features. Convincing sale of quality product. We were hesitant to spend the extra money for a Lexus, but Chris convinced us that it would be a satisfying purchase.

jkwan4

19 de may. de 2014

I was car searching for months before I came across my Honda Civic at Lexus of Orland. I was very happy with the service and attention Mike provided and I felt comfortable and not pressured to purchase my car. Granted I wasn't purchasing a Lexus, but I felt like my business was very welcomed. Mike went above and beyond to get me the best deal on my car. I could not be happier! I would definitely recommend Lexus of Orland and Mike! Thank you for making my first car buying experience a great one!

martinpa

16 de may. de 2014

The car salesman can make or break a deal. I started out looking for a Mercedes Benz but when I stopped at the dealership one day, the salesman told me that I may want to go to BMW because I asked to look at the 400 series. He told me that "This is Mercerdes Benz. We start with a letter and not a number. Perhaps you want BMW.'' He made me feel so stupid, I never went back. I thought about going back and talking to another salesman but I did not want him to see me and embarass me again. I had not even thought about a Lexus until we were driving past the Lexus dealership and my husband suggested we "just look". Andrew was my salesman and he was not overbearing at all like the Cadillac salesman. I stopped by Cadillac after leaving the Lexus dealership and I could not get a word in for him (Cadillac dealer) telling me all that the Cadillac SRX has to offer...so just forget what I really want or need. Anyway, I looked at the Lexus RX 350, I test drove it, Andrew answered all my questions and I really loved the interior. I told Andrew that I was only looking and he told he that he understood and hoped I'd really consider Lexus and would come back. He emailed me the next day (Mercedes and Cadillac called me a couple of days afterwards) and I told him I would be back. It took a couple of weeks but so far I'm glad I got the Lexus and I told Andrew that he is the reason I came back. Thank you.

Center15215

14 de may. de 2014

From the moment I stepped on the lot, I received nothing less than outstanding customer service from Chris Merx. I truly had a comfortable experience with this sales consultant. Everything from A to Z was explained in detail which made my experience of purchasing a car very easy!Chris was professional, patient, and friendly at all times. With the level of customer service I received, it was impossible for me to walk away without a purchase! Chris made it his goal to ensure I had the best experience with Lexus and that I did!! Chris, thank you very much! Ms Brothers

mldynes9

12 de may. de 2014

I have been searching for my next car for a month now. Since I do a great deal of traveling I have hit all the major brands throughout Chicagoland. By far Assad Hamzeh was the most professional and informative sales consultant of all the dealerships that I have visited. I use the term consultant versus salesperson purposefully as his approach was to see how I needed to use the car and then focus on how the car would meet my needs. He was thorough and very informative. Although Orland is certainly not close to my home, because of Assad it is the dealership from which I will purchase my new Lexus.

chrisjjami

12 de may. de 2014

I want to thank Mike Sabatino for his help. He explained the certified porgram to me and gave to a very good detail of the car i was buying.Again thank you Mr. Sabatino.

pipes221

12 de may. de 2014

Purchased of 2013 Lexus RX 350 from Lexus of Orland. Sales person Mike Sabatino was excellent to deal with. He explained things on the car and showed us around the Dealership. I would recommend Him and the Dealership to anybody in the market for a vehicle.

Bob G

4 de may. de 2014

I brought my used lexus here for service. Just bought it had 67k at another dealer but wanted it checked by this dealer. What a mistake. The problem was I had no heat at the feet. Their trained factory tech informed me that it appeared the servo motor was bad. To fix 800.00. If it turned out that was not the problem it would be in the vicinity of 2400.00 to fix. If I decided not to get it done there would be a charge minimally 500 for the mechanic to put it back together. I decided to take my car and get a second opinion. The local shop here took the car in and after 15 minutes the owner told me it was fixed at no charge. A arm came off the door to open to get the heat. No problem since. I complained to lexus corp and the service manager agreed to send me my 99.00 diagnostic fee back. That was 3 months ago. No check. I can tell you to be very careful with the service department here. I am now a devout customer now of the local shop.

iamcap

3 de may. de 2014

I have been with Lexus since 1993. From day one I have been impressed with how customers are treated. The design of your car, its performance and the fact that it holds up are pluses as well. Thank you for showing you value your customers in your actions toward us.

rjycars

26 de abr. de 2014

Had a great customer experience at Lexus of Orland, all thanks to Chris Merx. Prior to visiting the dealership, I searched online for reviews on the storefront, as well as for a salesperson that was vouched for. I saw Chris' name in a couple reviews and they were both very positive; so I thought I'd take my chances with him. I called in to get the ball rolling with my trade-in. I was able to get in touch with Chris; and after a couple back-and-forths with him over the phone, I was able to get EXACTLY what I was looking for in OTD pricing. Chris was very helpful, sympathetic (was mindful of the two-hour travel time to the dealership) and determined to providing excellent customer service. Even while I was at the dealership, he was being very mindful of how I was doing, any questions I had, and again, making sure that my needs as a customer were met. Even AFTER everything was signed and deal was final, Chris followed up with me on my post-deal questions as though I was still an in-the-market customer!All in all, my experience was awesome at Lexus of Orland. I can't vouch for any other salesmen since this was my first time at the dealership, but I can confidently say that I'll be mindful of Lexus of Orland for my next car purchase because of the excellent customer service provided by Chris (if you're reading this -- thanks again Chris!)!

jank0630

25 de abr. de 2014

I would just like to say these two men Chris and Alan went above and beyond for us we would recommend them and this dealership to everyone who asks. We would like to thank them so so much for everything they did to get us our car. Thank you Thank you Jim & Kathy Jankovich we love our new Jeep

DeterminedDestiny

24 de abr. de 2014

By far the best experience I've received when purchasing my new Lexus. Mike was patience, kind and genuine. He went above and beyond to make sure I was comfortable and showed me all the bells and whistles on my new Lexus. Go see Mike in Orland if you want the true experience of customer service without all the extra sell tactics.

mgorski712

22 de abr. de 2014

Chris was very friendly and knowledgeable. He was very patient and showed us every model we requested. He answered all our questions. The dealership is comfortable and everyone there was very attentive to our needs. I would recommend Chris Merx and Orland Lexus to everyone.

simon82086

22 de abr. de 2014

My wife and I met with Mike Sabatino on several occasions. He made us feel comfortable and never used a hard sell approach. In fact he had great patience. I had purchased a Lexus LS 460 from McGrath in Westmont several yr's ago because of the poor customer comments on Orland's sales team and Service Dept. Mike explained some of the changes improving Orland's reputation. I never looked into McGrath this time. Mike did a great job explaining all the features of our RX 350. I would definately go back to see Mike the next time we need a car.

BillyandTabatha

21 de abr. de 2014

Mike Sabatina is a fantastic sales person, being in sales myself I have High expectations and he truly met them. I've been chatting with Mike for the past year or more, because I purchased a Hybrid in July of 2011. One of my service visits prompted me to go into the show room and this gentleman has kept in touch and not at all irritating. I will recommend Mike to anyone who is looking to purchase a Lexus and Linda is also very good at explaining the contracts, her patience and ability to explain things without using industry jargon is amazing for your customer whom has no knowledge of the jargon. I'm truly a fan, because of these two outstanding people that work at this location.

fl10270

15 de abr. de 2014

I was extremely impressed with the cleanliness of the dealership, when you walk in you could tell it was a class operation.I was immediately approached by your salesperson, Chris Merx and asked if he could be of assistance.I told him I would be interested in test driving a GS350, he pulled one out and we drove around for about 15 minutes, after returning to the showroom, we sat down and talked about different options. Mr. Merx could not have been more informative or polite, He is a credit to both your company and this dealership. It was not until this time I showed him the promotion pamphlet, his attitude never changed, he told me to keep him and Lexus of Orland in mind. It was really a nice experience, he signed my form and told me if I had any questions don't hesitate to call him.I would not hesitate to buy a car from this dealership. or recommend Mr Merx to a friend or family member. I was also impressed with his knowledge of the products he was selling.

karca

14 de abr. de 2014

We arrived at the front desk of Lexus of Orland, to quickly observe Assad Hamzeh close by, and requested him as our salesperson.We had previously worked with him at another dealership, and his discussion of this was very discrete and appropriate. We came in to test drive a few vehicles for our son and his family who are returning from a contract abroad. He treated us very well, knowing we could not make the purchase immediately. He is extremely knowledgeable of Lexus cars and confidently can explain all the features in detail of each model we inquired about. He was very professional throughout our entire test drive experience, knowing our position on purchasing the vehicles. He met all our needs, without any of the high pressure tactics sometimes exhibited by car salespersons. He was very accommodating, stating whenever we were ready to make a decision, he would be there for us to help finalize the sale of the cars.We will definitely return to Lexus of Orland and request Assad as our salesperson when we are ready to negotiate our purchase. Sincerely,S. Campione

srodri6636

14 de abr. de 2014

This would be my 3rd Lexus purchased from Lexus of Orland. I love that I was greeted by Mike Sabatino immediately. I was in the market for a new vehicle and was going to wait until the end of summer, but saw a convertible that I couldn't refuse sitting right up front. Those guys know what they're doing. I had my trade in, which needed repair and was given a very fair deal on it, as well as a terrific price on the certified IS 350C. What a gorgeous ride. Mike was very down to earth and not your typical car salesman. He worked with me in every detail to make my experience a great one. I was the last customer of the day and he stayed until I was satisfied. Thanks Mike...I know it was a Saturday night and you should have been with your family earlier. I appreciate you staying. I will recommend you to my friends. Thanks again, Sandra

aliutkus

2 de abr. de 2014

From the first steps through the door, the whole experience was super. Immediately we were greeted by Assad. As it turned out, we came to see him as the most friendly, courteous, knowledgeable, and informative salesman we have ever encountered. He walked us through information that we wanted to know, presented us with facts we were not aware of and, overall, just left us with the feeling that he really wanted us to be in the know before we decided on a Lexus. Even though I was the owner of a Lexus now, and my previous car had been a Lexus, I had been interested also in another brand. Assad did not bad-mouth the car but told me some facts about the car that eventually made me make a serious evaluation about becoming an owner of that car. I am happy to say that I am very pleased about choosing the Lexus.I would also like to say a word about the manager, Kevin Martin. Also a polite and wise man. He did not interfere at all in Assad's presentation. When time came for a final price, he introduced himself and came up with an excellent price. We spent a little time discussingmy alternate car consideration and were again given some information that made us more comfortable in our choice. We even told both that we intended to take a test drive in the other auto before deciding. Of course, almost right at the very beginning we were offered, and took, a test drive in the Lexus. When we came back the next day we test drove the Lexus again and saw that, for less than the final price ofthe other car, we had a much more comfortable car that have many more features and an overall quality of workmanship that was simply unbeatable. Of course, we bought the car.We have only had the new car a few days but already we have fallen in love with it. The looks and ride of this car is just superb. We are very happy that we walked into Lexus of Orland to check things out. It is a great dealership that has the highest level of customer service that makes the customer feel as if he is being treated by a close member of his family. Thanks to people like Assad, Kevin and, I assume, like the rest of the staff, the facility runs so smoothly that I am glad there was no question like "What didn't you like?" There wasn't anythinglike that.Respectfully,Antanas J. Liutkus

mkladis

1 de abr. de 2014

We worked with Andrew Briik when purchasing our new Lexus. He was fantastic! Very friendly, helpful and knowledgable. He was a great salesman to work with. I would highly recommend him. Great dealership overall.

Nicole B

31 de mar. de 2014

I would highly recommend Mike Sabatino. He was friendly and very personable. Mike helped me purchase a great vehicle at a great price. Alan in finance and Bobby the used car manager were also very friendly and helpful. I had an amazing experience at Lexus of Orland. I will definitely purchase my future vehicles from here.

sher251

27 de mar. de 2014

I feel comfortable with dealership and am treated fairly. The car came in when promised and the process ran smoothly. I am a return customer and the service is terrific. I would continue to recommend this dealership and it's staff.

tisdale02

25 de mar. de 2014

I was looking for a used car with low mileage and booooy did I find it! Mike and Allen worked to assure that I was taken good care of! I got a great used car for a great price and peace of mind warranty! They really made me feel special!!! God bless for all you do........... Gloria Jones-Tisdale

egun

25 de mar. de 2014

I have not purchased a vehicle in over 18 years because my employers have always provided a vehicle for transportation. I was referred to Kevin Martin from a close friend because my friend stated that Kevin was an honest and straight forward individual. I contacted Kevin to inform him what type of vehicle I wanted and the situation I was in and we made arrangements for me to come in and test drive the vehicle.Once I got to the dealership, I spoke to Kevin and he had Gus Jarmillo accompany me on a test drive as well as explain the features of the vehicle to me. Once we got back from the test drive, I knew that I wanted the IS 350 and Kevin and Gus made it happen in a stress free and flawless way. I was in and out of the dealership in under two hours. It actually took longer for the vehicle to be cleaned up than it took for the paperwork to be completed.I would highly recommend Lexus of Orland to purchase a vehicle but more importantly to go see Kevin Martin and Gus Jarmillo for assistance in purchasing the vehicle because they will treat you very well and address any questions you might have. They actually made buying an automobile an enjoyable experience.

victoriagriffin

24 de mar. de 2014

I was very satisfied with my experience at this Lexus dealership. My sales rep, Mike Sabatino, and Finance rep, Linda Adomaitis, were very helpful and friendly. They worked hard to get me the deal I needed to get into the exact Lexus vehicle I wanted! Mike did a great job explaining the benefits of Lexus ownership in terms of the service and warranties available, as well as the features of the vehicle I had chosen. He even helped me get some of them set up and programmed for me before I left the dealership! I highly recommend this Lexus dealership.

nickkavroulakis

24 de mar. de 2014

when i went to lexus of orland i was greeted by mitch who was very professional and courteous when i inquired about a 2010 cadillac cts on the showroom floor mitch was very knowledgeable and explained all the features on the car after we negoiated a price on the car he told me to come back the next day so the car can be detailed without being rushed because it was close to closing time that made me very satisfied with mitch he was concerned about delivering the car in top condition when i picked up my 2010 cts the next day i was extremely satisfied with mitch and detail shop the cts looked amazing ! i highly recommend mitch and lexus of orland for your new or used vehicle purchase! i recently brang my niece in who bought a 2011 mercedes suv and my sister in law who bought a 2007 lexus e 350 and a infinityQ35 THEY WERE BOTH VERY SATISFIED WITH MITCH AND THE SERVICE THEY RECEIVED FROM LEXUS OF ORLAND! ME AND MY FAMILY WILL COME BACK FOR OUR FUTURE VECHICLES!! THANK YOU MITCH !!

seibert11

22 de mar. de 2014

The recent purchase of my new 2014 Lexus GS 350 F Sport was the best car purchasing experiences I have ever had. Jim Boulos provided me with extreme knowledge of the vehicle and took the time to locate the color of the car that I wanted. Jim even came in on his non-working hours when the car came in for the purchase. The whole experience to date has been wonderful and I would definitely recommend Lexus of Orland to someone in need of a new car.

kwolkowicz

17 de mar. de 2014

I was recommended by my brother inlaw to the dealership he had recently purchased two new cars. I had been watching the internet and was very interested in several cars, I came in looking for Mitch but he was out and Chris stepped up made us feel welcomed we were treated like family .Everything about the dealership experience was fantastic all our questions were answered .The car was brought out and it looked great we took a test ride and knew right away we wanted it. I would recommend your dealership to everyone.

gmcdonaldusa

16 de mar. de 2014

I just purchased my first Lexus, an ES 300 H from Lexus of Orland. The overall experience with the dealership was excellent. I would definitely return to this dealership for another car purchase. My sales consultant, Assad Hamzeh was very professional and walk me through the entire purchase from beginning to end. This has been the best car buying experience that I have ever had!

weber2014

6 de mar. de 2014

I started doing business with Lexus of Orland three years ago. Since then I feel that I have developed a relationship with the dealership and the personnel through my visits to the service department, complimentary car washes and the many times I have been contacted in regards to my overall experience by my sales and service consultants. When I was ready to purchase again I felt that my sales associates Kevin Martin and Monique Hendrix knew exactly type of car I was looking for and made the deal happen. I look forward to purchasing many more cars from them in the future.

johnd001

2 de mar. de 2014

John went above and beyond to make sure me and my fiance felt like family, after looking around at dealerships I'm glad I chose Lexus of Orland. customer service is at the top of the list at this dealership. John took his time with me and made sure all my questions we're answered. Kevin did an outstanding job and made sure I was in a vehicle that I wanted at a great price. they definitely have a customer for life. thanks again guys for all your help.

successful

28 de feb. de 2014

My name is Kim Lewis and I am most glad and happy to write this review. First is the professionalism I was handled with starting with saleman Mitch Janicijevic who was why I went back to Lexus when I made a decision to go get another car. He handled me back last year when I was a looker as if I was the president getting ready to purchase a car. I have gone in a high end dealer and I was passed over. The organization and the valuing of your time is fantasic while Mitch got the paper work done Marty Pivit another meek person as Mitch who deals with adding all the extra stuff you might want put on or in the car came then to talk so that your time is not wasted or helded up, then when called to finish up the contract with Linda Adomatis another plus for Lexus of Orland. She handle my contract as if I was her relative, making sure that I got the best of everything. She contacted several banks then lexus financial the next day because they had closed to get me the best interest possible I became aware of afterward sitting down with Mrs. Linda. While I was with Linda, the used car manager came in Bob Vitorrio came to see was she finish with the plates he said Ms. Lewis I will have your plates and sticker already on the car for you. Lexus of Orland have the actual plates and sticker to put on your car, not the yellow card(temporary plates). NOW HERE IS THE ICING ON THE CAKE. MITCH JANICIJEVIC MY SALEMAN SAID I HAVE SPOTTED A FEW NICKS ON THE CAR. HE SHOWED ME, I SAID THEY ARE SO TINY I DON'T CARE ABOUT THAT YOU CAN'T HARDLY SEE THEM IT'S OK. MR. JANICIJEVIC SAID MS. LEWIS YOU CAN LEAVE AND COME BACK AND I WILL PUT YOU IN A LOANER CAR AND GET THOSE NICKS TAKING CARE OF BUT I WOULD RATHER YOU LEAVE IT AND I PUT YOU IN A LOANER CAR NOW SO THAT THE CAR CAN BE DELIVERED RIGHT. I WANT TO DELIVERED THE CAR RIGHT! SO PLEASE LET ME DELIVER IT RIGHT. I WAS NOT MAD AT MITCH JANICIJEVIC FOR WANTING TO DELIVER MY CAR WITH NO FLAWS. I LET HIM KEEP IT AND GLAD I DID THAT 2014 LOANER CAR I WAS PUT IN WAS LOADED WITH THINGS I DID'NT EVEN KNOW EXIST. THAT CAR TOLD ME WHEN I WAS TOO CLOSE TO SOMETHING AND SHOWED YOU THE PICTURE ON THE SCREEN WHAT IT WAS SEEING. IT STOP ME FROM GOING IN A DEEP HOLE UNDER A VIADOCK THAT WAS COVERED WITH WATER THE CAMERA IMMEDIATELY CAME ON TO SHOW ME AND IT SOUND OFF A WARNING SOUND UNTIL YOU MOVE THE CAR OUT OF CLOSENESS FROM THE DANGER. THE CAR HAS CAMERAS THAT YOU CANNOT SEE WHERE THEY ARE. THAT IS THE PERFECTION OF LEXUS ALWAYS GOING FOR THE BEST, TO DELIVER THE BEST IN QUALITY AND CUSTOMER SATISFACTION AND CARE. YOU CAN EVEN STOP BY LEXUS OF ORLAND AND HAVE YOUR CAR THAT WAS PURCHASED FROM THEM WASHED ANYTIME DURING BUSINESS HOURS FOR FREE. HOW MANY LEXUS DEALERS WILL DO THIS.GO HEAD!!! LEXUS OF ORLAND YOU ARE #1 IN CUSTOMER CARE AND SATISFACTION!!!! YOU HAVE A GREAT TEAM OF STAFF MAKING YOU LOOK REAL GOOD. THEY ARE FANTASTIC. I HAVE TO END GIVING MY SALEMAN MITCH JANICIJEVIC A GREAT BIG THANKS FOR YOUR PROFESSIONALISM AND GREAT CUSTOMER CARE ALONG WITH YOUR TEAM. THANK YOU,THANK YOU THANK YOU AND THANK YOU LEXUS OF ORLAND.

beverlyc43

27 de feb. de 2014

Second of four (or 5?) RX350s purchased with Chris. Excellent salesperson. Extremely knowledgeable of the auto, patient, answered all questions, gave the best deal possible, called me personally when he thought I'd like what he had to offer, gave me his personal phone number in the event I had questions if he was not available at the dealership, friendly, let me take my time to make a decision, always greeted me when I took previous cars in for service (if he was available), showed me other vehicles to see if I was, perhaps, interested in a different model, showed me--in detail-- how to operate all equipment that was not on my previous car (ie., radio, garage door opener, seat and steering wheel adjustment, mirrors, etc.) and did not pressure me, but made it very hard to turn down. It was not exactly the color that I wanted, but he was so convincing that I was happy with what he offered me.

world1958

26 de feb. de 2014

We bought a 2014 GX 460 from Mitch and our car buying experience could not have been better. Mitch was extremely knowledgeable, friendly and professional throughout the process. He was very helpful in narrowing down options and helped us to make the best possible decision for our needs. We very much appreciated all of the time he spent on researching the arrival of new vehicles and his ability to follow-up promptly prior to the pruchase and after we brought the vehicle home. Mitch is a great communicator and makes you feel very comfortable. Mitch far exceeded our expectations and I would not hesitate to recommend Mitch to anyone looking to purchase a Lexus. Mitch and Lexus of Orland are the BEST!

richb9v

24 de feb. de 2014

Mitch was friendly and very knowledgeable about his product. He made the new car experience pleasant . I would buy from him any day of the week.

chinarobinson43

17 de feb. de 2014

Lexus of Orland is great place to buy a car. My car buying experience was outstanding. My sales person Gus was great. He made my purchase warm, comforting and was very professional. The quality of the Lexus cars and warranties, you couldn't find at any other dealership. I had a Jaguar. I am so happy I bought a Lexus. I love my car. If you are interested in a high end car with a great warranty and service, YOU Must purchase a Lexus. That's why I bought it. Oh and the cookies they bake for the customers are awesome. From MZZZZZZZZZZZ Lex.

jkowalczyk

11 de feb. de 2014

The whole experience from sale to delivery with Chris Merx was outstanding. The sale was easily consummated.. Chris spent a great deal of time demonstrating the vehicle's features for my wife and helping her set up Bluetooth and the phone directory. He is a very friendly guy and represents the dealership well. I would buy another car from him in the future.

eraymer

10 de feb. de 2014

John really worked with me to get a lease that met my payment requirements. This is the second vehicle purchase that I've made from John the last 4 years and both times I've gotten great customer service and a fair price on my purchase.

thomasbarmar

8 de feb. de 2014

I was very pleased with my experince and overall total satisfaction with the purchase of my 2011 Lexus RX350 awd. My salesperson, Chris Merx did an excellent job to help me make the ultimate decision. He did everything possible to make sure I was making the right choice which was affordable and of superor quality (price, monthly payment, interest rate,and warranties). I found Chris to be professional, warm,and courteous. He spent a great deal of time with me to answer all questions and concerns.He followed up with me days after making sure everything was working to my satisfaction. Thank you Chris

inich223

31 de ene. de 2014

CHRIS WAS GREAT AND KEPT ME INFORMED ON EVERYTHING GOING ON. ON PICK UP DAY HE WENT THROUGH AS MUCH INFORMATION ABOUT THE CAR AS HE COULD, HE EVEN GAVE ME HIS CELL # JUST IN CASE. WE HAVE ALREADY RECOMMENDED HIM TO OTHERS.

amaier

30 de ene. de 2014

Purchasing a new car at Lexus of Orland was one of the best experiences I have had. Everyone was nice and helpful. A pleasant experience all around. The sales consultant Chris Merx is highly recommended. He was very knowledgable about the vehicle I was interested in.

IJFK

28 de ene. de 2014

I purchased a used Non-Lexus luxury class vehicle from them. My experience with the individuals in the dealership except for the sales guy where not very exciting. If you purchase a used car from them, especially if it's not a Lexus, make sure you have the car checked out by a mechanic (which I did not do, my fault). While my car was in overall good shape, it does need about $3000 in repairs to get it in top shape (some of which are optional, some are not). It was low on engine coolant 2 days after I bought it and I had to drive to the shop right away. The sales guy told me during the purchase process that they would not leave me hanging if something where to be wrong with the car in the coming days, which turned out to be a false statement. I knew at the time that I couldn't hold them to it, but hoped they would be somewhat honest. My sales guy tried to convince the owner, "Bob", to reimburse me for some of the repairs (even a $300 check would have been nice - 10% of the repairs) but he wouldn't have any of it. Since the car was "driving", that was all he wanted to see. Note: If you purchase a car from them, as long as it drives it's in good shape. After the purchase process my bank instructed me to send final loan documents to the dealership. The finance guy I had finalized the purchase with, I believe it's Jeremy, didn't return one of my 2 voicemails. But as always, Jim stepped in. Before I purchased the car I put down a $500 credit card hold so that the car would be reserved for me. Turns out they didn't just hold $500 but actually charged $500 on my credit card. It's 3 days after I told them about this, and it's still not refunded. There is also a delay getting a final license plate because somebody in their office messed up something and the state was withholding stickers from them. So all in all I'd suggest that you find a different dealer for Lexus cars. If you find a used car from them you like just make sure you inspect it well. It seems to me that quite a few people in that dealership don't know what they're doing and don't consider customer service a high priority.

dstelter

26 de ene. de 2014

I cannot say enough good things about the way I was treated purchasing my new RX 350. Mitch was outstanding and went many extra miles to satisfy my every need. Kevin went several extra miles to satisfy my requests. I would recommend Mitch to anyone wanting to purchase a vehicle from Lexus of Orland. He is the true definition of a "Class Act" and Kevin is right there with him. Lexus of Orland and these two gentlemen are at the top of my list.

rm22marie

24 de ene. de 2014

I seeked help with my tires, and two things were impaired, that wasnt before i came, and they looked for me to pay for the damages and were very rude to me during my visit. I am from Texas and I have never witnessed being treated unfairly before. I would never recommend this place to anyone.

vmsoltis

15 de ene. de 2014

I just purchased a Lexus ES300H from Mitch about a month ago and we were looking for a car for my daughter and son who are getting their license. There was no question who we were going to see because Mitch always takes great care of us. He is professional, friendly and really makes it a point to make us feel special. My daughter liked the CT and Mitch did it again and gave us a great deal. When we picked up the car everything was top notch. Whenever we step in Lexus of Orland we feel special. I brought my car in to get washed and was disappointed because the car wash just closed and I went in and Mitch had it cleaned within 10 minutes. We bought 2 cars in 2 months and are extremely pleased. My husband really likes the GS, so we may just buy another one. I don't think we will go anywhere else and we certainly won't deal with anyone other than Mitch and Kevin of course!Your ratings don't go far enough because I would rate Mitch and Kevin a perfect 10!See you soon!

Dave121

14 de ene. de 2014

Took my wife to Orland Park Lexus just to look at the 2014 lexus RX350 for my wife, after talking to Chris Merx I bought the 2014 RX350 for my wife. Chris is a great sales person to deal with. he is up front with everything and also worked out a great deal with my trade in, I will send all my friends and family into this dealership and to Chris Merx, He went over everything with the car and had all the answers I was looking for. also all the lexus employees I met were the top notch and all my question were answered. I have been married 28 years to my great wife and she deserves a great car as the Lexus RX350, keep up the great service Chris and I will see you soon, Thanks again, Dave C.

slpj

13 de ene. de 2014

Initially, I would have given the customer service and overall experience a score of 1. I will not go into details about the situations. But, I was very disappointed, I was not told the truth, and felt pressured into a sale. However, after I worked with Bob, the pre-owned manager, I began to feel better about my experience. He listened to my concerns and made accommodations as necessary. He asked Chris Merx to teach me about the multiple features in my car. Chris was great. He was knowledgeable, patient, and kind. He made me feel completely comfortable with my Lexus purchase. He showed me all of the gadgets that my car has and answered all questions. If it were not for Bob and Chris I would never purchase again from Lexus of Orland and would not ever refer anyone to that dealer. I am very happy that Bob was able to alleviate my reservations about the purchase. I am just as content that Chris was able to show me that car dealers are not all about the sale and getting paid. Chris was concerned with me as a customer and that I felt confident with my car. Because of Bob and Chris I would purchase another car from Lexus of Orland. Their expertise and customer service made me scores go from a 1 to a 4 (I couldn't quite go to a 5 because my initial experience was so bad). If I would have only dealt with Bob or Chris, all of my scores would have been a 5. I would recommend anyone purchase a Lexus from Chris Merx. Thank you Bob and Chis for giving me some security with my purchase and making me feel comfortable.

Brian2014

6 de ene. de 2014

I bought a used BMW 5-series from Lexus of Orland. Andrew was the salesman on the deal. Great guy to work with. Definitely the most professional, and more importantly likeable, car salesman I have ever met. If I come across anyone looking for a Lexus, I will absolutely send them to Andrew.

sehenson2

3 de ene. de 2014

Today I came in to purchase my 2010 Certified Lexus GS350. I live a couple of hours away and found this car on the internet. I dealt with Chris over the telephone to make the deal and then came up today with the check to complete the purchase. I am in sales myself and this experience was truly delightful. Chris took me and my wife all around the dealership and then went over all of the electronics and features of the car in a step by step demonstration. My plan was to take my car to the Toyota Dealership where I live for service but after my experience with Lexus of Orland Park and especially Chris, my wife decided that we would just make the two hour drive and get the car serviced here and make a day of it dining, shopping or whatever. I love my new car, but look forward to buying my next one in a few years from Chris Merx of Lexus of Orland Park!!!

angejass

30 de dic. de 2013

I just purchased my 2008 Lexus GS at Lexus of Orland yesterday. Chris Merx was an excellent salesperson. He was very professional and was informative w/details about my vehicle. The overall experience with the dealership was top-notch, and it made the buying process very smooth. I would definitely return to this dealership for another Lexus. Thanks, Chris and the rest of the Lexus of Orland staff!

shaywood

10 de dic. de 2013

I purchased a Lexus RX350 3 years ago from Chris Merx. I was pleased with both my purchase and the dealership, but especially with Chris. Last week, I went in to have the oil changed, but purchased another used RX350 from Chris instead. He's the reason for my purchase! Chris is great to work with--he is more interested in making sure that I'm happy than making a sale, he went over every detail of the car with me, he's quick to answer my calls when I have additional questions. I highly recommend Chris and Lexus of Orland.

kenneth41

6 de dic. de 2013

This was my fifth purchase at Lexus of Orland. I went into the Dealership and talked with my previous Sales Associate who was Kevin Martin. Kevin had a new role and he introduced me to Chris Merx. I was interested in the 2014 RX 350 but had some reservation as to the size of the vehicle compared to the CT 200h that I was driving. Chris was very patient and we took the RX 350 for a test drive. Upon returning I was still a little concerned about the size of the vehicle and what I perceived as high tech "gadgets". Chris walked me through the screens but I was still uncertain and we agreed to let me think about the car over night. Absolutely no pressure from Chris for me to make a hasty decision. Chris contacted me the next morning and I decided to make the purchase. We agreed upon a time and I went into the Dealership. After some paperwork, which Chris made easy, we proceeded to pick up the vehicle. Chris walked me through and explained every inch of the vehicle from the back bumper to the headlights. Then we moved into the vehicle and he reviewed the various screens, buttons, bells and whistles inside. Thanks to Chris my uneasiness of the technical end vanished and I was at ease. I cannot speak more highly of Chris. He was professional, courteous, patient and knowledgeable of the product and services. With a high level of comfort I drove away. Much to my surprise as I was driving about the next morning I received a call from Chris who wanted to make sure all was well. THANKS TO CHRIS ALL WAS WELL AND I AM ENJOYING MY RX 350. This was my fifth Lexus purchase and by far the best experience and Chris made it a fun experience. I cannot adequately find all the right words to express my satisfaction with the service Chris provided. CHRIS IS DEFINITELY A 10+

atrgovich

6 de dic. de 2013

This dealership was by far the best experience I've had leasing or buying a car. Jim and Mark were very helpful with answering all of my questions. Also, Jim was very helpful in finding the color of the car I wanted. Jim took his time and thoroughly explained how to work all of the different features of my new car. I have already referred someone to their dealership and she has leased the same car. I will continue to recommend Jim and Orland Lexus to everyone I know. I will continue to go back to Jim and this dealership in three years when I lease another Lexus. I would rate this dealership a 10 out of 10.

vmsoltis

20 de nov. de 2013

My husband and I were interested in buying a new car and I really liked the Lexus. We were also looking at the Mercedes Benz CLA250. I initially took the Lexus for a test drive about a month ago with Mitch but was still undecided. I did some looking around and occasionally passed by the Mercedes dealer and looked in the lot to see if there were any cars I liked. While I drove through the Mercedes dealership a gentlemen came out and rudely asked what I was doing. I went in and the place was not inviting. The people were not friendly. I was turned off by that and I decided to go back to Mitch and see if there were any cars I could take a look at. He was very friendly and spent some time with us to see exactly what we were looking for. We also talked to Kevin who was just as friendly. I liked the ES300h and Mitch said there was one that came off the truck today. It was champagne and he took a walk with us to look at it. I fell in love with it. It is an amazing car. I have to say that Mitch is a great guy and always made us feel special. Kevin also was very professional and friendly. I truly have not had this kind of experience buying a car. From Mitch to Kevin to Linda in finance, the process was so smooth and no one hounded us. When we picked up my car, Mitch put it in the garage and made sure the floor was swept. That just made us feel liked they truly cared ! It was very exciting to bring home my new car. It is awesome and I will never, ever buy any other car any where else. The facilty is wonderful and the people are so warm and friendly. My husband is looking for a car for him and I know his first choice will be Lexus of Orland Park, and he is definately going to call Mitch and Kevin!!!!

rpetrak

20 de nov. de 2013

Mike was the most attentive and professional salesperson we have ever dealt with. My wife and I both bought cars from Mike and were equally impressed. I will recommend him and the dealership at every opportunity.

Mcpep6

19 de nov. de 2013

Chris did a great job!! He was very friendly, never pushy. He answered any questions or concerns and returned every single call very promptly, via text or phone call. He worked very hard to put me in the vehicle I wanted for the price point I needed. I ultimately leased a vehicle that was everything I wanted and more. All staff members were very friendly and helpful and the actual purchase/leasing was the smoothest I have ever had!

arizona9269

12 de nov. de 2013

Stopped by for a preliminary view of the Lexus 350. Mr. Marx was very helpful. It was a pleasure to deal with a Sales Consultant who was not aggressive.

brit1321

11 de nov. de 2013

Mike Sabatino was the reason why I came to Lexus of Orland because I had heard great things about him and he lived up to them all! He was beyond helpful and accommodating! He made me want to be a Lexus customer for life and even convinced some of my family members to be in the future. I recommend going to Lexus of Orland and if you do, Mike should be your guy!

coachgerry

11 de nov. de 2013

Both Bob and Chris are great to work with! This purchase was the best experience I have ever had at a dealership. I highly recommend both Bob and Chris.

namsaray

29 de oct. de 2013

very fast, polite and professional, especially Gustavo. The whole process, including the trade in took no more than an hour and a half, all the options were clearly explained.

Plotz

28 de oct. de 2013

i have been leasing cars for the last 10 years and i recently leased a 2013 Lexus Ct Hybrid from Jeff Lopeka at Lexus of Orland and i have never been happier with a dealership, car, and experience!!! i have been back for 5000 mile service and the service department is OUTSTANDING as well. very pleased with Lexus of Orland and i'm not an easy customer :)

Plotz

28 de oct. de 2013

i have been leasing cars for the last 10 years and i recently leased a 2013 Lexus Ct Hybrid from Jeff Lopeka at Lexus of Orland and i have never been happier with a dealership, car, and experience!!! i have been back for 5000 mile service and the service department is OUTSTANDING as well. very pleased with Lexus of Orland and i'm not an easy customer :)

Tmmd

26 de oct. de 2013

Dealership was fantastic helping my husband surprise me with a new RX. They were able to make this such a surprise I cried and my husband was close to tears. Thanks to all of Lexus

mineikis88

25 de oct. de 2013

Very nice people, with whom I had to work, good experience at all. Always would recommend to others. Nice and clean place, good service after purchased the car.

Larry

24 de oct. de 2013

I absolutely love my new Lexus ES300h - an amazing hybrid vehicle with style, comfort and pep. Andrew Briick was our salesman - he was great in all respects. We were treated fairly and respectfully throughout the entire process, in a comfortable and low-pressure fashion. He was knowledgable and yet not a fake know-it-all. Best car-buying experience I have had. Also, the Orland tech people (especially Tommy Lynch) is also terrific. Like Andrew, Tommy has been thorough, respectful, insightful and genuine.

larrymroy

23 de oct. de 2013

I absolutely love my new Lexus ES300h - an amazing hybrid vehicle with style, comfort and pep. Andrew Briick was our salesman - he was great in all respects. We were treated fairly and respectfully throughout the entire process, in a comfortable and low-pressure fashion. He was knowledgable and yet not a fake know-it-all. Best car-buying experience I have had. Also, the Orland tech people (especially Tommy Lynch) is also terrific. Like Andrew, Tommy has been thorough, respectful, insightful and genuine.

David. M.

22 de oct. de 2013

Just bought brand new Lexus RX-350. Very good car, very good price, very good service. Our sales person Andrew Briick was very pleasant to work with and I will recommend Lexus of Orland Park.

Vinny

22 de oct. de 2013

The best experience I've ever had with a salesman and dealership. My wife and I were treated like royalty. I would highly recommend this Salesperson and dealership.

deivismur

22 de oct. de 2013

We purchased brand new Lexus RX-350 from this dealership. After few months of driving Lexus, I can tell that we made a right choice. My wife loves this car and I really have to ask her permission to drive it. I enjoyed working with Lexus of Orland Park, our sales person Andrew Briick did a great job finding us a right car for the right price. Andrew was very polite, pleasant to work with and I felt no pressure or rude gimmicks like at other dealerships (not Lexus). I will definitely recommend Lexus of Orland Park.

vj1976

22 de oct. de 2013

The best experience I've ever had with a salesman and dealership. My wife and I were treated like royalty. I would highly recommend this Salesperson and dealership.

cmb1018

21 de oct. de 2013

I have been a customer of this facility for 12 years and have never been unhappy. They do an excellent job in all areas.My current experience was quick, easy and Kevin and Vince were excellent. They went over the whole car and had all the paperwork ready for me to just sign and be on my way. I would recommend them and this dealership to anyone.

priley88

21 de oct. de 2013

We had a great experience working with Andrew Briick. He was exceptionally knowledgeable and a great listener. He was clear and to the point in his explanations. Andrew was always courteous and ready to meet our requests.We will recommend him to friends and family. We are extremely pleased with our new CT200h, were happy that Andrew introduced us to this line of Lexus hybrids.

srinivat

17 de oct. de 2013

We made an appointment with Andrew to begin our search for a new car. We had a model in mind and Andrew promptly walked us over to the car and discussed its salient features. He gave us a fair price and ended up buying the 2013 Lexus ES300h. We really appreciated his customer focus and willingness to understand our need. He was pleasant and friendly. This made the decision making process painless. He provided very good after the sale service. Andrew made follow up calls to make sure that we were fully satisfied with the Car, Service and Performance. He made follow up service appointments for us. We really appreciated the personal touch. As a result of this positive and satisfying buying experience, we asked if he could assist us with another purchase from their sister Toyota Dealership. Andrew was able to get the OK to do so and we bought a 2013 Toyata Venza Limited.We all have heard of the stress and high pressure associated with a Car purchase. Andrew was a welcome difference and made the experience fun and smooth. We recently recommended him to a friend of ours who is looking to replace their MB 500 SE. I know he will be very successful in the years to com! Good Luck

apelg01

17 de oct. de 2013

Andrew was not your typical Salesman. He was very helpful with me and did a great job of trying to get me into a Lexus. Even though I ended up buying a used one from some other location he was still very helpful on all my questions I had.

Eve

16 de oct. de 2013

As a Sales Consultant, I truly appreciate and get excited when I receive outstanding customer service. I had the pleasure of meeting one of the sales associates at Lexus Orland, Andrew Briick, back in January. I went in for an oil change and was also starting to casually look for an RX. Andrew was absolutely amazing to work with on my car search. He was very professional and listened to all of my needs and wants for a new car. He continued to follow up with me for the next seven months to try and help me find the perfect car. I finally found the RX I was looking for. Working with Andrew was awesome and I would definitely work with him again. My sister and father-in-law will be in the market for a new car shortly so I will definitely send them Andrews way. When Im ready to buy my next new RX, Ill definitely be calling him as well! Thanks again, Andrew!

elovell

16 de oct. de 2013

As a Sales Consultant, I truly appreciate and get excited when I receive outstanding customer service. I had the pleasure of meeting one of the sales associates at Lexus Orland, Andrew Briick, back in January. I went in for an oil change and was also starting to casually look for an RX. Andrew was absolutely amazing to work with on my car search. He was very professional and listened to all of my needs and wants for a new car. He continued to follow up with me for the next seven months to try and help me find the perfect car. I finally found the RX I was looking for. Working with Andrew was awesome and I would definitely work with him again. My sister and father-in-law will be in the market for a new car shortly so I will definitely send them Andrews way. When Im ready to buy my next new RX, Ill definitely be calling him as well! Thanks again, Andrew!

Melvin

14 de oct. de 2013

Respond to your request very quickly. Very prompt. I looked for a used vehicle on cars.com and they listed a couple of dealerships but by far this dealership responded in a very professional manner. I was pleased with the the way they were concerned and left voicemails. Once again great customer service.

Rosemary Gray

5 de oct. de 2013

I would recommend any one who wants to buy a Lexus to come to the one in Orland Park, they are very pleasant people there, even the receptionist.

k8p0p0

5 de oct. de 2013

Mike Sabatino was very pleasant, he cares about what I was looking for. He did his upmost to get everything that I wanted in my vehicle right down to the pricing. He was courteous, understanding, he didn't try to put me into any vehicle just to make a sale. He has my upmost respect. I would greatly recommend him to my family and friends.

BO

3 de oct. de 2013

I WAS VERY PLEASED WITH ANDREW BRIICK. HE WAS PROFESSIONAL AND WAS NOT PUSHY. ANSWERED ALL MY QUESTIONS AND FOLLOWED UP WITHIN A FEW MINUTES WITH ONES HE NEEDED HELP WITH. RECOMMEND HIM AND LEXUS OF ORLAND.

frydl

3 de oct. de 2013

Andrew was very professional in his approach and not pushy, nor "I know it all" attitude. He gave me his time, not looking around for other customers. He followed up with all questions I had and gave me honest answers. I would recommend him to others looking at Lexus vehicles. I compared prices with other Lexus dealers and Lexus of Orland came through for me.

debilexus

1 de oct. de 2013

I absolutely LOVE our Rx350 SUV. Our salesman Chris Merx was wonderful and kind. Whenever I stop in for my free carwash I stop in to say hi and tell Chris how much I love our car. The service here at Lexus of Orland is FANTASTIC!!!!" I would definitely recommend buying a car here!!! Debbie. S.

123mil

1 de oct. de 2013

From the initial phone call until we drove away in our brand new Lexus RX350, our buying experience was top notch.Kevin Martin was most helpful in helping us decide the right vehicle for our needs. Chris Merx was outstanding in showingus the vehicle and acquainting us with its features and benefits. He also introduced us to every department and made us feel right at home.All in all, it was a first class buying experience. We drove over 50 miles to do business with Lexus of Orland. I only wish we lived closer.Thanks again,Richard Brehm

John Mims

29 de sep. de 2013

Lexus of Orland provided us with excellent customer service this made our decision easy to purchase a vehicle from them.

carmenmims

29 de sep. de 2013

We visited several car dealership over the last several months. We needed to find a replacement vehicle, since one of our vehicles had high mileage. Our goal was to replace it before the cost of repair began to mount up. When we entered the showroom we could immediately, feel the willingness to be of service, that level of customer service is not to readily available in a lot of dealerships. Of all the dealerships we visited I must say, the help provided by the Sales Representative Mike Sabatino, was superior. We were impressed with his knowledge of the vehicle, and his willingness to take the extra time, to make sure we understood the functions on the vehicle. This level of customer service made our decision easy to purchase a car from Lexus or Orland Park. We had to bring the vehicle back to have a minor repair and still received that same level of customer service. We will certainly recommend family and friends to Lexus of Orland Park.

a_woods81801

28 de sep. de 2013

My experience was exceptional. From the moment I walked through the door I was greeted with a warm welcome with people willing to help me.

3Dot

25 de sep. de 2013

I had a very positive experience buying our car through Lexus of Orland. Mike Sabatino was very prompt in his response to my email searching for a Lexus ct200h . I felt the price was fair and without the hassle of haggling back and forth. Between Mike and Kevin and the professional manner in which they conducted themselves on the phone and in person at the dealership, I have a better outlook on buying a car now and know it was worth traveling a little further from my home to feel valued as a customer.

cat9dave

24 de sep. de 2013

Chris was very helpful, knowledgable and pleasant to deal with. He showed me around the dealership and told me about the different "perks" including lifetime carwashes, new car loaners, computer services and the kiosk for coffee etc. He was very efficient and had a deal that was acceptable to me within a very short time. I've talked to quite a number of car salesmen, and Chris was a pleasant surprise. He told me after delivery to call him any time if I had a problem, quite refreshing considering some of my previous experiences.

debolivia

15 de sep. de 2013

I did not visit the dealership personally, but my husband did. He came to Lexus after first visiting the Acura dealership next door, where he had decided to purchase a new Acura 3.2TL to allow me to drive "new". This was my birthday gift. My husband decided to give me an opportunity to drive a new vehicle by giving up his Nissan Maxima as a trade in for me, his wife, to experience the joys of new car ownership; an experience I had not had since I purchased my Acura in April of 2001 ( I got the 2002 that year).My husband, Darrow Richmond, raves about the stellar customer service he received from Chris Merx and Jeremy Mayoral. From the time he entered the dealership until the deal was made, with promises of future excellent encounters to come. he felt the appreciation for one who was a potential buyer. Later, he was given information and invited back so that we can get an "inservice" on all the amenities the car has to offer.He was so pleased by his encounter at this Lexus dealership. So much so that I am here writing my review today after receiving the automobile just last evening!! Good job, Chris and Lexus. Keep up the good work.

absmchung

15 de sep. de 2013

Chris merx is so friendly, explain everything and introduce manger to get along with and no pressure to buy lexus Rx 350.He listened all my questions and answered it. He also told me car-wash if I need for free.Dealer gave me free ride to doing venture shield job for 4 hours and keep it on time.I am so satisfied thsi dealer and sales person, and they treat me as a king. Thanks to all Lexus of orland dealer

colleennovak

13 de sep. de 2013

Omigosh, I love my new car! My car was unfortunately hit and totaled while I was at work. I was sort of in a frenzy needing to make a decision about a new car. I went out to Orland Lexus and met Jeff Lopeka, the salesman. Jeff was unbelievably knowledgable and friendly! I had my eye on the Lexus RX350, and after driving it and having Jeff demonstrate all of the perks, I was sold! I am still learning about all the RX has to offer, and loving every minute of it!

hotpeppers2

10 de ago. de 2013

Mr. Sabatino was so great,he pointed out all the good things about my new Lexus 350. He made me and my husband feel right at home and made the sale feel so relaxed that I would recommend Mike Sabatino and the dealership to everyone so if you are looking to buy a Lexus then go to Lexus of Orland you will be glade that you did.When I took my car back for service there was no waiting the rental car was there clean and neat I Love this dealership and the employes that work there so go to Lexus of Orland and ask for Mr. Mike Sabatino you will be pleased

Steve_Horvath

8 de ago. de 2013

This is our second Lexus purchased from Lexus of Orland. Staff is professional, extremely courteous, making every effort to satisfy the customer. We are pleased!!!Jeff was attentive, followed up, answered all questions and went several extra miles. He even personally swapped our license plates in an effort to expidite our transaction knowing we needed to be home as quickly as possible.Kevin did his very best to make the deal we wanted. He always treats us like VIP's.Linda, was very kind, capable, personable and professional. Her part of our transaction was most pleasant.Lastly, everyone at Lexus of Orland treats us very well and let's us know our patronage is appreciated and important. This is not the last auto we will purchase at Lexus at Orland of Lexus.

lodell0425

29 de jul. de 2013

I have been looking for a good used Lexus RX400h for months and finally found the one I wanted at Lexus of Orland. I live in Utah so I called the dealership to see what my options were for purchasing the car and getting it shipped to me. I was fortunate enough to work with Stacy and Chris. Both men were very accommodating and helpful. I have another vehicle that I am trying to sell so Chris gave me the option of putting a deposit on the Lexus I wanted so he could hold it for me. I have never had a dealership offer to do that and I was truly impressed. Unfortunately, I was not able to sell my car and Chris refunded my deposit. Again, something that I was amazed by! When I do finally sell my car I will definitely be calling Chris Merx to sell me a Lexus.

lodell0425

29 de jul. de 2013

I have been looking for a good used Lexus RX400h for months and finally found the one I wanted at Lexus of Orland. I live in Utah so I called the dealership to see what my options were for purchasing the car and getting it shipped to me. I was fortunate enough to work with Stacy and Chris. Both men were very accommodating and helpful. I have another vehicle that I am trying to sell so Chris gave me the option of putting a deposit on the Lexus I wanted so he could hold it for me. I have never had a dealership offer to do that and I was truly impressed. Unfortunately, I was not able to sell my car and Chris refunded my deposit. Again, something that I was amazed by! When I do finally sell my car I will definitely be calling Chris Merx to sell me a Lexus.

MrsLrh

22 de jul. de 2013

We are senior citizens and were looking for a car and Dealership that would "go out of their way" for us. We needed some newer options (that we were unfamiliar with) on a vehicle; back up camera, blind spot monitors, and parking assist in the car we wanted to replace our 2010 Dodge Grand Caravan with. We went in to Lexus of Orland and Chris Merx was the lucky guy to help us (or I should say we were the lucky clients to get Chris)!! We were just getting ideas of what features were available, the seat height of the different cars, which cars had what safety features available. It was an information gathering process for us. Chris was so patient, knowing we were not ready to buy that day, but he spent so much time explaining everything with no pressure. It was a few days and we decided that the RX350 had everything we needed to be safe and comfortable on the road. Back we go to Chris. They pulled some magic and rerouted a new car in transit and had it delivered in a day. Chris gave us a tour of the building, explained how the "FREE LOANER" program works AND "FREE CAR WASHES" forever...what is with that...like the icing on the cake!! When I thought things were as good as they could get (and I was pretty happy)...I was having trouble programing our garage door opener to the car garage door button...Chris comes to our place (on his lunch hour in 100 degree weather), gets on the ladder to push a "learn" button on the garage motor and I pushed the button in the car...and magic...it all worked!!! I never had any other salesperson EVER go out of their way like that. Nothing but fabulous things to say about Chris. Lexus of Orland wants us as clients to be happy and content and if we are not...please let them know. From the time you walk in the door, everyone has a smile and a nice word. So if you are looking for a positive car buying experience (I used to think that was an oxymoron...positive & car buying in the same sentence), please go to Lexus of Orland and ask for Chris Merx, you will not be sorry.

mauradurkin12

18 de jul. de 2013

If you are looking for a car to buy or lease, Lexus is your place. Not only do they they work with to make sure you are happy with every aspect of the sale, but they embrace you as part of the Lexus family. John Ike is the sweetest man you will ever meet. I consider him to be my grandpa, and he helped my sister and I start the process to leasing a new Lexus RX 350. Grandpa John made my sister and I feel at home, and he really made us feel like family when he gave us a big bear hug. When we came back to close our deal, we worked with "the man", Andrew Briick. Charming, funny, and yes ladies, easy on the eyes, Andrew became the older brother figure for my sister and I. He bent backwards to get us the price we wanted for the lease, and he scored us the best Lexus RX we have ever had from Lexus. (We have bought 2 Lexus RXs from Lexus of Orland within the past 10 years.) Andrew made sure we had the features we wanted, and he even personally taught us how to use the car once it was ours. He makes the buying or leasing of a car enjoyable instead of being in a pain in the butt. There is no one like Andrew. And of course, Grandpa John came to check on my sister and I before we headed off on the streets in our new ride. He said he wanted to make sure his adopted granddaughters were all settle and of course gave a much needed hug goodbye. Lexus of Orland is so lucky to have John Ike and Andrew Briick on their staff. Without them, I do not think my sister and I would have our new precious baby sitting safe and sound in our garage.

Chris S.

9 de jul. de 2013

Lexus of orland has a great facility and a great staff to go with it. Very friendly service in new car sales as well as their service department. You get the same friendly and reliable service from day one, and every other time you return. This is the third new vehicle that we purchased from them and are as happy with them as the first time we stepped into their state of the art facility. Great job guys!!!!

szalank11908

9 de jul. de 2013

Lexus of orland has a great facility and a great staff to go with it. Very friendly service in new car sales as well as their service department. You get the same friendly and reliable service from day one, and every other time you return. This is the third new vehicle that we purchased from them and are as happy with them as the first time we stepped into their state of the art facility. Great job guys!!!!

E and J

7 de jul. de 2013

We recently bought a new RX 350, and our experience working with G.W. was wonderful. He made sure that we got exactly the car we wanted and at a price that everyone was happy with. We will certainly return to G.W. and Lexus of Orland the next time we are looking to buy a car.

EJStu

7 de jul. de 2013

We recently bought a new RX 350, and our experience working with G.W. was wonderful. He made sure that we got exactly the car we wanted and at a price that everyone was happy with. We will certainly return to G.W. and Lexus of Orland the next time we are looking to buy a car.

MinnGreg

1 de jul. de 2013

I saw they had a cpo that had the features that I was interested in. I was driving from Minneapolis MN to Lansing MI and this dealership was on the way. Mitch made sure that I had a good example of a test drive to make sure I was satisfied. Knowing I was in the middle of a long trip, they made sure everything went as smoothly and quickly as possible. They only had one key for it, so they went and programmed another key and made sure it worked properly. After I left I noticed that they had the non-hybrid version of the owners manual in the car and the tonneau cover was missing a piece. They had the proper manual and Bob got a replacement cover ready for me on my return trip a week later. Bob verified that the cover was the proper one. The first was for a newer model and Mitch brought one from an older model and Bob knew it was wrong. Bob finally found the proper one and installed it to make sure it worked. They also mounted my old plates on the car. Mitch also helped me by showing me some of the differences in the 450h over my 400h which I traded in.

Pete and Kathy

19 de jun. de 2013

Buying a car from Lexus of Orland was a pleasant experience.Pete and G W worked very hard to help us get the vehicle best suited for us.They answered all of our questions while finding humor in the stories we exchanged.We love the car and felt comfortable with the purchase.Mark and Jeremy were an added bonus to making the deal more enjoyable. Thank you!

Kmargetis

18 de jun. de 2013

Buying a car at Lexus of Orland was a pleasant experience. Pete and G W worked very hard to help us get the vehicle that best suited us. They answered all of our questions while finding humor in stories that we exchanged. We love the car and felt comfortable with the purchase. Mark and Jeremy were an added bonus to making the deal more enjoyable. Thank you!

CLAIRFLU62

14 de jun. de 2013

Purchased a new Lexus LS 460 with salesman Stanley Turner influencing the sale by working hard to find the exterior and interior colorcombination I requested. Really appreciate his diligence in customer satisfaction.Purchased a used Toyota with an oil leak problem that was handled promptly and resolved by Bob Vitorrio.So far, purchasing autos from Lexus of Orland has been a pleasant experience,

bert nalton

10 de jun. de 2013

This place took 36 days to get my title. I was charged a late fee and I couldn't drive my car for days!!!!

abuchanan33

10 de jun. de 2013

I bought a used car from here, and the sales manager Linda Adomaitis,ran my credit even though I was pre-approved with capital one blank check, and specifically asked that they not run my credit because I am in the process of an adoption and buying a home. They were sneaky and lied to my face. ALSO they took over a month to get me my title so my plates expired.

pkess

10 de jun. de 2013

Both gentlemen made the car buying experience easy and pleasurable. Kevin was reasonable and very fair in our price negotiation unlike most dealerships. I was particularly impressed with Mitch's detailed explanation of all the complex features of this car going so far as to sync 2 iPhones to it rather than have us struggle to do so. He could not have been more accommodating to my wife and me.

abuchanan34

10 de jun. de 2013

So I bought a used car from here, and the sales manager ran my credit even though I was pre-approved with capital one blank check, and specifically asked that they not run my credit because I am in the process of an adoption and buying a home. They were sneaky and lied to my face. ALSO they took over a month to get me my title so my plates expired.

CCorleone84

9 de jun. de 2013

I was in the market for a fully loaded 2013 Lexus ES. For about a month I was receiving price offers from various dealers. After each respective dealer provided a figure, they also requested that I notify them if another dealer were to undercut their offer. I found this odd especially since each dealer had claimed that the price they provided cannot be beat. Why then would they feel 'threatened' if I were to speak to another dealership? Finally, I visited Lexus of Orland, about 2 miles away from where I currently work. There, I met with Pete & Mitch and told them what I was looking for in a vehicle. They were quite accommodating and were readily available to answer any questions I may have had. Pete was straightforward and easy to work with. The dealership really followed the cliche that they treat every potential customer like family. Unfortunately, do to some personal matters, I had to ultimately 'bail' on the deal. Pete's response was very understanding when I presented the unfortunate news. I honestly felt guilty leaving the deal knowing how much effort Pete put in making the deal happen. The vehicle met the criteria I was looking & the price was very competitive to say the least. I would advise for anyone in the market looking for a Lexus to first give Pete Mangano a call. The experience dealing with Lexus of Orland cannot be beat.

CCorleone84

9 de jun. de 2013

I was in the market for a fully loaded 2013 Lexus ES. For about a month I was receiving price offers from various dealers. After each respective dealer provided a figure, they also requested that I notify them if another dealer were to undercut their offer. I found this odd especially since each dealer had claimed that the price they provided cannot be beat. Why then would they feel 'threatened' if I were to speak to another dealership? Finally, I visited Lexus of Orland, about 2 miles away from where I currently work. There, I met with Pete & Mitch and told them what I was looking for in a vehicle. They were quite accommodating and were readily available to answer any questions I may have had. Pete was straightforward and easy to work with. The dealership really followed the cliche that they treat every potential customer like family. Unfortunately, do to some personal matters, I had to ultimately 'bail' on the deal. Pete's response was very understanding when I presented the unfortunate news. I honestly felt guilty leaving the deal knowing how much effort Pete put in making the deal happen. The vehicle met the criteria I was looking & the price was very competitive to say the least. I would advise for anyone in the market looking for a Lexus to first give Pete Mangano a call. The experience dealing with Lexus of Orland cannot be beat.

MoosePP

6 de jun. de 2013

I live in Birmingham, Alabama and just purchased a 2011 GS350 from Lexus of Orland. Chris Merx, was very knowledgable and customer friendly. Highly recommend.

kmdelegan

5 de jun. de 2013

We had the pleasure of working with a team of solid Lexus professionals during our car buying experience. Cortney Delegan, Mitch Janicijevic, and Kevin Martin were all extremely accommodating. From the moment my wife & I walked in the door we were thrilled with the level of service and their attention to detail. We were presented with options that fit our requirements and an honest approach to the car buying experience. I would highly recommend Lexus of Orland Park to all of the readers.

geovall

31 de may. de 2013

Don't buy new cars very often but these people made it as easy as falling off a log. From trade in value to new car value. Salesman explainied the whole car, which was a lot, and made it very easy to understand all the workings.

arn83LL3

30 de may. de 2013

Customer service provided and extended both by Mitch J and Kevin M was greatly professional with exceptional kindness and superior caring. We have excellent and amazing experience in buying the car we wanted. Doing business with them was great. We hope to have the same quality of service in the future as we continue our journey of ownership and car maintenance.

nmelde

30 de may. de 2013

My salesman John Ike was quite helpful and friendly during my many calls/visits. He was quite accomodating. They worked with me to find the right car and the right fit as far as lease goes. I would definitely go back to Lexus for my next vehicle!!

Weeden22

21 de may. de 2013

I had an awesome experience at this dealership. Stan and Kevin really made our first Lexus purchase experience great! This team is knowledgable and will continue to work on your behalf to keep you satisfied.

FayeA

18 de may. de 2013

Very friendly staff. If they don't have your car in stock they will find you what you want. Peter and Stan handled the sales with professionalism every step of the way. Thanks for a wonderful job.

jecatlin

16 de may. de 2013

Chris Merx gave us impeccable service. Not only was he very knowledgeable, he was also helpful beyond compare. We are very happy with our experience.Janice & Vance Catlin

Vance & Janice Catlin

15 de may. de 2013

Chris Merx gave us impeccable service. Not only was he very knowledgeable, he was also helpful beyond compare. We are very happy with our experience. Janice & Vance Catlin

richard7711

15 de may. de 2013

Worked with Stan Turner when purchasing and can't say enough about him and the dealership. Nice guy, very relaxed atmosphere and experience. Fantastic team.

richard7711

14 de may. de 2013

Worked with Stan Turner when purchasing and can't say enough about him and the dealership. Nice guy, very relaxed atmosphere and experience. Fantastic team.

mel29

14 de may. de 2013

From the moment I entered the dealership, I received exceptional service and accomodations. Being treated well and with professionalism was very important to me. Especially, since I only stopped in to take a sneak peak at the new cars and ultimately bought a car. Now that is excellent sales!!

Oscar Brunson

1 de may. de 2013

overall the entire experiance was highly satisfactory

catheodorou

1 de may. de 2013

I chose these ratings because the dealership, and specifically Jim Boulos, were very helpful in in buying a car to replace the one that had been totaled because of water damage. They were helpful with the insurance company and extremely helpful to me.

kljuve

1 de may. de 2013

This is my first Lexus and I was thoroughly impressed with the dealership, employees, and especially the quality of my new Lexus SUV. We worked with Mitch Janicijevic and Kevin Martin and they were very helpful, courteous and fair. They gave us a great deal on our car and spent time with us before we left so that we knew how everything in the vehicle worked. The dealership waiting areas are very nice and comfortable. Our overall experience was outstanding and I love my new Lexus. It drives like a real luxury vehicle should.

obrunson

1 de may. de 2013

We chose to purchase with this dealership based on our overall impression and satisfaction dealing with Chris Merx. We have been purchasing and leasing vehicles for over 35 years and never in all of our dealings with car sales people have we met or dealt with a more personable and knowledgeable person as Chris. He was extremely perseptive, charming and addressed any and all questions or concerns that we had, often before we voiced them. But most important, he is honest and trustworthy. He was the first sales person that has ever admitted that I was correct on my research for the value of my trade in and did everything possible to ensure that we received any and all incentives associated with our lease

triciapaarlberg

1 de may. de 2013

I went to Lexus of Orland, considering buying the RX450. Mitch showed me around, got an RX450 for me to test drive. Mitch was friendly without being pushy. I had researched the type of new car I wanted, so if the price was right (and color..... a necessity) I was prepared to purchase the Lexus RX450. Mitch was very informative and helpful. He showed me a great deal about the Navi system... which has many capabilities. I felt comfortable working with him, he has a very 'real' approach. I would definitely recommend visiting and purchasing a car from this dealership. I would also recommend working with Mitch. He was professional and personable. Truly an asset to the dealership.Thanks for making my big decision much easier!

djanco

29 de abr. de 2013

John Ike, our salesman is absolutely wonderful. This is the second time he sold us a new Lexus. As long as John is around, no other sales person has a chance.

h1mehome

25 de abr. de 2013

Five Star Dealer with exceptional customer service and excellent service. I traveled out of state to purchase a car with knowledge this dealership was in a great location. Chris Merx was very helpful, his knowledge of Lexus cars was exceptional and accurate. Not only did he explain the extensive technology behind Lexus cars with exceptional attention to detail and build quality but also the service side which is extremely generous beyond my expectations. I do a lot of internet research before i go into a dealership and this was the first time a Employee surprised me by giving me several bits of useful information i hadn't already read. After purchase, Chris has always been ready to help with anything i need which included a purchase on the service side of an accessory and always being available for any questions. I have been happy with the service side of the dealership and now would like to make sure this Lexus dealership is on the top of my list for my next Lexus.

a repeat buyer

24 de abr. de 2013

Chris Merx was very helpful. He negotiated a good price for the vehicle and when the sale was completed helped us with the technology in the car. This is our 2nd purchase from Chris and this dealer. Would recommend them any time.

hazelboat

23 de abr. de 2013

We had our previous Lexus serviced here for 13 years but this was our first car purchase. Stan Turner stepped forward to help us and spent 90 minutes with us, first exploring what we were interested in, letting us both test drive the car, then discussing with us what features we were interested in. He was very patient, answered all our questions intelligently, and genuinely tried to understand what we were looking for and how he could deliver for us. We left telling him that we were going to visit another dealer and try to get a sense where we'd do best.Stan called several times in the following three weeks to check on how we were doing, but in a low pressure way. I called him to schedule a metting one night after work to see if we could make a deal. Stan brought out a sheet that showed invoice and dealer costs for approximately the set of features we wanted. It wasn't a very good fit and later Pete, the sales manager came to help. As good as Stan was, Pete was the consumate professional. He saw where the price discussion was going, me stating that I didn't want to pay for a number of features that weren't of value to me. So, he started from scratch and found a car at another dealer that more closely fit what I wanted. We talked a bit about price and then very quickly found a meeting point and shook on a deal.Two days later my wife and I returned to finish the purchase. Though we had an appointment at 7:30, Stan was tied up with something else so we got started late. He was organized and walked us through things. After a bit he turned us over to another fellow who took us to a different room to show us services like paint protector, upholstery treatment, etc. We weren't interested and there was no hard sell. The next stop was a very fast talking finance guy. Not so pleasant, tried to sell an extended warranty, the price was high and he came down about 22%, but was still too high. So, we finished the paperwork and got back with Stan.The last phase was in the "delivery room" where Stan did a very patient and thorough job of introducing us to the car's many features. As our last Lexus was 14 years older, there were many new features for us. He walked my wife through the systems since this woudl be her car. he was also gracious in offering his help and the tech person's help on any of the many computer systems. We felt very nicely welcomed into their family. We were impressed that so much effort and attention went into the evening. We already sold ourselves on the car, but this was a nice additional benefit.Also we appreciated the full tank of gas!

conniemacon

23 de abr. de 2013

This is the second time we called on Chris to help us purchase a used car. He is extremely knowledgable about the Lexus cars and never pressured us. I am extremely anxious at car dealers - definately up there with Dentists, and Chris did everything in is power to get us out the door with our new car as fast as possible. Thank You!

Fmkareem

15 de abr. de 2013

Very helpful, knowledgeable. Took his time to guide me thru the decision making process. Didn't make me feel pressured to buy Lexus. I was very happy with his service and would recommend him to anyone.

kimb10

15 de abr. de 2013

Chris was the best salesperson we have ever delt with. We talked with him about what we were looking for. We had quotes from other dealers and he ws able to beat all of them and quickly locate the vehicle we wanted. We picked it up the next day. Everything was all set and we were in and out quickly. There were several features that we were not familiar with and Chris took the time to go through all of the features and explain how they worked. This saved us time having to look up everything in the manual and figuring it out on our own. He was not pushy at all and followed up the next day to see if we had any additional questions. Overall, it was a great experience and I would highly recommend asking for Chris Merx at Lexus of Orland!

colmather

14 de abr. de 2013

I helped my 81 year young father purchase his first Lexus. We had an outstanding experience due to the amazing service and quality attention we received from the General Sales Manager, Mark Mizera and the Salesman, Mike Sabatino. Mark was very honest with my Dad about what would be the most important features for him to get on his new Lexus. He did not try to oversell him, but instead treated him like he would treat his own father. Mark and Mike quickly located the car with all the features that my Dad wanted. They offered him an outstanding deal on the new car and my Father could not be happier.Mike Sabatino did an amazing job of walking both my parents through all the wonderful features of the car. Due to their elevated age, he took plenty of time and even met with my parents a second time to review certain technology things that they had question on. Mike even came in on his day off to make sure he was there in person to give delivery to my parents. For years my Father only bought Cadillac's. He says that his new Lexus is his favorite car that he ever owned and he wishes he bought a Lexus years ago. I am so glad that we went to Lexus of Orland and that they have such quality employees like Mark Mizera and Mike Sabatino. We felt comfortable from the moment we started talking with them and they made the overall car buying experience such a pleasure.

geoduz

11 de abr. de 2013

Stan was courteous and professional. He answered all of our questions and more. Linda was just as thorough during the financing steps with clear explanations about our options. Overall, a very good experience.

paul10436

10 de abr. de 2013

The staff at Lexus of Orland was top-notch. I'd like to call out Mitch and John in particular who were both extremely friendly. Their Customer Service was excellent in that they took the time to show me different options and explain the vehicles without being pushy. The Overall Experience was very good and I am very please with my RX350!

kimbala13

9 de abr. de 2013

My son and I were looking for a nice used car and found it here at Lexus of Orland Park. I happen to own a Lexus. I did not buy it at this particular dealership but had been there for a service recall on my car. I have to say that Chris Merx was a delight to work with, and if and when I am in the market for another vehicle I will be asking for him. The dealership is also very beautiful and the bathrooms are clean and lovely. It is such a pleasure to be taken care of in a professional manner as was the case with us. Thank you Chris......Kim Tongren and Sean Blair.

Happy Customer!

6 de abr. de 2013

I just wanted to give Chris Merx a compliment on his excellent customer service. He remember me even 2 years after purchasing my car. I think that says a lot about how he cares for and connects with the customers!

mgundich

4 de abr. de 2013

Stan was professional, easy to work with and made the entire experience painless.I wouldn't buy from another dealership after the experience I had at Lexus of Orland. If you are in the market for a vehicle, this is the place to go.

michaelangela

2 de abr. de 2013

This was my best auto buying experience by far. Stan Turner, was knowledgeable, attentive and extremely pleasant. The entire staff was friendly and made sure I was comfortable throughout the entire process. I bought a CPO Lexus and I absolutely love it. Stan Turner, Bob Vittorio and Linda Adomaitis your attention for detail and integrity have changed my mind about buying a used car. I highly recommend this dealership. Thank you again Stan!

michaelangela

2 de abr. de 2013

This was my best auto buying experience by far. Stan Turner, was knowledgeable, attentive and extremely pleasant. The entire staff was friendly and made sure I was comfortable throughout the entire process. I bought a CPO Lexus and I absolutely love it. Stan Turner, Bob Vittorio and Linda Adomaitis your attention for detail and integrity have changed my mind about buying a used car. I highly recommend this dealership. Thank you again Stan!

Jkaval

31 de mar. de 2013

I've purchased 2 other Lexus from other dealers previously as Orland was not price competitive. This was another opportunity for them to get my business and they finally did it....they blew other dealers out of the water. We also had satellite radio issues and the team Stan and Jim (sorry cant remember his last name) sent an hour trying to resolve the problem that stemmed from XM billing dept. they ad far more patience than I ever could have. WOUNDCARE experience and great opportunity to see real team work in action even if those helping where not a direct part or benefit of the sale..nice job

BUTCH13

29 de mar. de 2013

I WAS TREATED COURTEOUSLY,THEY WORKED WITH ME TO FIND EXACTLY WHAT I WANTED AND MADE SURE IT WAS WITHIN MY PRICE RANGE. WHAT I WANTED WASN'T THERE, BUT IT WAS ORDERED AND IT ARRIVED EXACTLY WHEN THEY SAID IT WOULD.

eimariano

27 de mar. de 2013

Chris Merx was awesome! This was the best car buying exprience I ever had in a car dealership. I would recommend Lexus of Orland to all my friends and family. Chris made it easy and friendly. If I had to buy other car I would I to deal with Chris Merx only. I would like to thanks Chris and the Lexus of Orland for a great car buying exprience. Your loyal customer, Mariano family

DJR09452

27 de mar. de 2013

If it weren't for John Ike, we would have purchased an Infinity JX35. His attention,care, sense of humor, and integrity made my wife and I most comfortable ( again as we have bought from him before). Bob was also extremely personable, informative and straight up. We had utmost confidence.As far as Marty is concerned, I never buy into the after market "stuff" and believe half of what I see and nothing of what I'm being told (sold). However, we had a different sense with Marty. After engagement, we fully trusted what he recommended and did buy $2,000 additional product and am happy that we did!!Overall, we are extremely satisfied with every part of the experience with this dealer. We traded in a 2013 BMW and the experience of buying this car vs the BMW was very different.I hope John is around ( not retired!) when we're ready for the next car!!!

Lewis Reid

26 de mar. de 2013

You have a solid good product, therefore it should not be hard to sell. I did my homework and I wanted this car. With that being said, Chris has been terrific. He has been attentive, knowledgeable and timely. Chris is friendly and helpful without being overbearing. I hope this service will continue throughout my relationship with Lexus. I intend to be loyal to Lexus and this dealer as I am with my Apple products as long as you continue to put out a reliable vehicle. Thank you, Theretha Lewis Reid

therethalewisreid

26 de mar. de 2013

You have a solid good product, therefore it should not be hard to sell. I did my homework and I wanted this car. With that being said, Chris has been terrific. He has been attentive, knowledgeable and timely. Chris is friendly and helpful without being overbearing. I hope this service will continue throughout my relationship with Lexus. I intend to be loyal to Lexus and this dealer as I am with my Apple products as long as you continue to put out a reliable vehicle.Thank you,Theretha Lewis Reid

Pam H.

21 de mar. de 2013

Chris Merx is a fantastic sales person and very knowledgable and helpful. I would buy another car from Chris in a minute!

nacho312

21 de mar. de 2013

I have to admit this time my car buying experience was very pleasant.I felt no pressure.All my options were explained and I was left to my own decision at ease.There was no rushing.I wanted to test drive a couple of different models I was interested in and was able compare with the salesman pointing out some differences in the models I was not aware of.Everybody always wants a better price and we did some negotiating and I was pretty happy. So thanks to Mike Sabatino ,Kevin Martin and Linda Adomaitis.I will highly recommend You and return myself.

Mr Williams

19 de mar. de 2013

This is by far my best experience with any sales person. Mitch was extremely nice and handled all my questions/concerns. My wife is very please with the Lexus GS350 AWD, like my dad said happy wife happy life. No doubt when I decide to purchase my next Lexus Mitch will be my guy to call upon, oh yeah I live in Marietta GA. So I never saw the car prior to my purchase and I never stepped one foot into the office. But no doubt Mitch made me feel all warm and fuzzy, and the deal was done. So naturally I will be going back and I have an authorize Lexus dealer within 15 minutes from my home. Thanks Mitch, I really appreciate the white glove service. I am sure we will be doing business again.

OrlandoWilliams

18 de mar. de 2013

This is by far my best experience with any sales person.Mitch was extremely nice and handled all my questions/concerns.My wife is very please with the Lexus GS350 AWD, like my dad said happy wife happy life.No doubt when I decide to purchase my next Lexus Mitch will be my guy to call upon, oh yeah I live in Marietta GA.So I never saw the car prior to my purchase and I never stepped one foot into the office.But no doubt Mitch made me feel all warm and fuzzy, and the deal was done.So naturally I will be going back and I have an authorize Lexus dealer within 15 minutes from my home.Thanks Mitch, I really appreciate the white glove service.I am sure we will be doing business again.

MimiPrius

18 de mar. de 2013

After speaking with two other dealers and not finding what we were looking for we spoke with and visited, Chris Merx of Lexus of Orland. He was able to find the exact 2012 vehicle we were looking for - we are happy and recommend Chris Merx.

slanidrac16

8 de mar. de 2013

Most plesant car experience I have ever had! No nonsense. No game playing about price. No hidden fee's. The salesman Mike even pointed out a couple of "flaws" that I hadn't notice and assured me they would be taken care of. Just not use to that!Jeremy showed me how to lower my interest rate by purchasing "gap" insurance....and my payment only went up $4 bucks. VERY cheap for piece of mind.Jessica at the reception desk was very sweet and friendly.Monique returned my email and called me first thing in the morning. By 1:00 I purchased the vehicle. I wish I could give a higher review. Great Job!

Motherc

28 de feb. de 2013

I have used Mitch at Lexus of Orland for a previous Lexus. I believe that he is honest and he is extremely helpful. He is prompt in returning phone calls and answering any questions or concerns that I may have in regards to my Lexus.

amhayes

25 de feb. de 2013

I just want to let you know that my husband & I were quite pleased with the our auto purchase at Lexus of Orland. Our salesman, Mitch Janicijevic and other employees, treated us with the utmost pleasantness during our time at the dealership. Mitch was helpful, knowledgeable and professional which added to our puchasing the automoble at Lexus of Orland.

paulagianfortune

23 de feb. de 2013

I started at this dealership in 2006 when a dealership near my house said they only sell cars by the sticker price and I was not going to do that. So my husband suggested I look on-line and call another Lexus location and that is when I met Mitch JanicijevicMitch is the best salesperson I have ever come across. He makes buying a new car exciting and a pleasure which is a good thing because I used to get so stressed out and hated going to a dealership due to so many unpleasant experiences in the past.Mitch makes you feel like family, he is professional but warm and friendly. He calls every couple of months to be sure we are happy with our car, are familiar with the service center and when we need to go for our first service appointment. It is nice when he calls because he has become like family always remembers about the kids asks if my daughter will be looking for a car when she goes to college. Or just a few days ago he remembered my son was coming home from deployment and mentioned he wanted to come up here from Norfolk Va to buy a car from Mitch. Now my son said this last May of 2012 and some how Mitch remembered and followed up with me to see when he was coming home and to let him know what he is looking for before he drives up so he can look for a good deal.To give you an idea of how much we trust Mitch and and Orland Park Lexus we have purchased 5 cars from Mitch since 2006. I tell all my friends about Mitch and the dealership and would never go any where else.If you need a car Call and ask for Mitch Janicijevic he is awesome will work very hard to find some thing great for you and you will love your car!!! Paula G

pblewis

23 de feb. de 2013

I had a great experience with the Lexus of Orland. I came in Dec 2011 and honestly, I was a little disappointed I missed the opportunity on getting a used SC430 - but that was me fault because I procrastinated in coming in. Anyhow, Mitch worked to find something to fit what I wanted - not his or the dealers'. After showcasing a few new and used car, he found a match for me: the 2012 IS350. The IS350 is just enough car for me; fast acceleration, reliable and walks the line between professional & sporty. My family likes its safety features and it 4 wheel drive. My experience with Mitch and the Lexus of Orland has been more than great. Just like their cars, they are reliable. From service appointments (which have only been my regular mileage check-ups), financial plans, cleaning & detailing to referrals for a body shop, they have been sincere and appreciative of my chose in buying from them. A sincere and honest great experience.

starlori3

22 de feb. de 2013

I saw two used cars on the web site that looked interesting. I called to confirm that they were available. Mitch Janicijevic, whom I did not know before this, checked the status of these cars, found out that they were available and called me back promptly. He suggested that I put a small deposit on my credit card to reserve the cars until I could visit to do a test drive. I agreed and we set a time. When I arrived the cars were sitting in front for me to see and drive. I liked one of the cars, made an offer which was accepted, and now I drive a beautiful slightly used Lexus. Keith O'Meara is the service manager and he is very accessible and very helpful with any mechanical issues that sometimes arise. He has been with the dealership longer than I have, which is a very long time!

EddieandMimi

15 de feb. de 2013

Chris is a perfect example of how a sales consultant should be. His natural respectful politeness over the phone coupled with additional signs of professionalism in person, told us, we were at the right place and will never again need any other sales consultant. We are very pleased with Chris helping us get into a new Prius-C two. We highly recommend asking for Chris Merx.

dohairr

14 de feb. de 2013

Our first Lexus car buying experience at Lexus of Orland Park was THEE best !!!!!!! Chris was very knowledgeable about all of the vehicles and put us at ease during the whole buying process. The dealership is truly upscale but yet at the same time has a warm friendly vibe....thumbs up to Chris Merx and the staff of Lexus of Orland Park!!!!! You all ROCK!!!!!!!

ocnumom

11 de feb. de 2013

Everyone was attentive, friendly and knowledgable. I felt like a valued customer. I would definitely recommend this dealer to friends and family. I will probably return to service my car even though it is a long distance from home and there is another Lexus dealer much closer.

MzAnn1972

8 de feb. de 2013

After the sale there is a HUGE breakdown in communication and customer service. OK so what I cancelled the extended warranty AND the GAP insurance. Get over it, suck it up buttercups. While I do realize there is a process to everything, however I have been given the breakdown on how things work, processing my request should not have been an issue. Return calls should not be an issue. I feel like these particular staff members feel as if I am an idiot or a thorn in their side.

cashawnmorris

7 de feb. de 2013

We have bought many cars in the past, experience was always "nice", but John Ike is THE nicest person. He genuinely cared for our experience from the first step on the lot in 12 degree weather to the wave goodbye after purchasing the '06 Glacier Mica Lexus GS 300. I love my car, but I drove away with a love and respect for my sales person, John. A beautiful man through and though, I would definitely refer this person to anyone buying a vehical, he breaks down all the pros and cons in every aspect, he knows his stuff from the professional and consumer p.o.v.!

dmas8252

6 de feb. de 2013

Mitch is an excellent salesman. I have purchased two new cars and Mitch was my salesman for both. I found him to be very knowledgable regarding his product. Our second new car purchase was due to the experience we had with the first car purchased thru him. Even my wife, who is not comfortable with most new car salesmen, found him easy and comfortable to work with. Overall, we othare happy customers, both with our cars and our experience purchasing them.

Khairy

2 de feb. de 2013

John Ike is a great man, he sold us every lexus we own. He is so friendly. John and Peter make it work. That is why we have four Lexus's in our garage. They treat us like family every time we step in the dealer, whether we are buying a car or not. They are not like other car dealers who pamper you only to get the sale and leave you hanging after. Lexus of Orland is just wonderful. We have not had one bad experience there. I would never buy a lexus from anywhere else but Lexus of Orland.

mrsjj65

31 de ene. de 2013

I first dealt with Mitch almost 6 years ago. Since then, my family has bought 2 more cars with him. Sent him a couple friends too. We all agree that Mitch is a rare and exceptional salesperson. He really knows his cars, and will always work hard to find the best one for a customer. After dealing with Mitch for years, I can honestly says he's the very best! If you want to meet a true professional, go see Mitch. He will treat you like a friend.

kdungey

30 de ene. de 2013

This was a very pleasant experience. Both the salesman and the manager were professional and knowledgable. I never felt pressured to buy anything and I was pleased with the actual price I received on my trade in as well as my new purchase. I would recommend this dealer to everyone I know.

Ronniemcneil

24 de ene. de 2013

Great experience from the start.I didn't have to waste a lot of time.I got the price I wanted ,it worked out great.I was very satisified with my entire experience.could not have been happier.

rwggomez

23 de ene. de 2013

We did our research pretty well prior to going to a dealership. The best offer prior visiting any dealership for a white Lexus RX350 AWD was out of the Costco program which endorsed a different dealership. That deal was a failure. We chose to visit Lexus of Orland Park and we were well taken cared of by Mike Janicijevic. The honesty and friendliness felt authentic. He even went out of his way to get us a white RX350 from a (competetive) sister company, Lexus of Merrillville, to satisfy our requirements. The turn-around was very quick; 2 days and we were already driving our desired white Lexus RX350 AWD. The correspondences for support continued even after the sale. We even got a promise to come back for a warranty job for a small nick we found finally when we go the car into a better light. Although there was another competitive bid for our business, we chose to go with Mike J. and Lexus of Orland Park because of their demonstrated authentic desire to serve the customer in all aspects of the transaction; good, fast, cheap. This deal wouldn't have come through without the intervention by Mike. Other than owning another newer Lexus, we felt that we have gained a friend. We also felt that the whole team was very supportive of the interest of the customer, Kevin Martin, the sales manager and Jeremy, the finance officer.There wouldn't be a doubt that when another new Lexus needs to be bought by my family, there is nowhere else we will go to but to Lexus of Orland Park. Thank you very much for the authentic customer care and service that we have received from the team.We are looking forward to doing our succeedent services as well at Lexus of Orland Park.

Minbinzheng

14 de ene. de 2013

Christ merx is one of best sales i ever met,his services is truly outstanding.He is very friendly,I am an Asian,so he answer my every questions with patience and respect. He treat me like a friend,I really like him.good job,Christ! You are the best! Thank you for your service!

lataunia

12 de ene. de 2013

John Ike is a wonderful professional. I have purchased several cars from him and recommend him to family and friends. He is the best in his business. He treated me like a family member. I was very impressed with his customer service. I will purchase more vehicles from John in the future.

teofil121

11 de ene. de 2013

Excellent sales personnel and great customer service. Our family has purchased several Lexus models in the prior years and I have found that Lexus of Orland and their people are the greatest!! Would highly recommend them to all who are interested in purchasing and servicing their cars.

KAD44

10 de ene. de 2013

Everything about this dealership was great! I was welcomed by every employee I encountered. My Salesman was Chris Merx. He was very helpful and informative. Nothing was rushed or overlooked. I haven't bought a new car in 10 years and was surprised by how easy and pleasant it was. I left very happy. I have already told anyone who will listen to go to Lexus of Orland and talk to Chris Merx for their next car! Thanks again!!

JOEDJOED

8 de ene. de 2013

I DIDNT KNOW BUYING A CAR COULD BE A GREAT EXPERIENCE. WHAT A TEAM I DELT WITH CHRIS MERX AND A FEW OTHER PEOPLE. EVERYONE WAS SO NICE HELPFUL POLITE I CAME IN EXPECTING THE OLD HONEST JOHN SALESMAN BUT INSTEAD I MET CHRIS A TOTAL PROFESSIONAL HE TREATED ME LIKE I WAS FAMILY I CAME IN TO BUY A USED CAR AND CAME OUT WITH A NEW SIENNA THE RATES WHERE GREAT AND I GOT A GREAT DEAL THANKS CHRIS MERX I WILL RETURN AND IM TELLING EVERYONE I KNOW TO GO THERE. WOW THANKS AGAIN FOR THE BEST CAR BUYING EXPERIENCE I EVER HAD

BPerino

7 de ene. de 2013

We received exceptional service from Mitch and the entire team at Lexus of Orland. We would highly recommend this dealership for their outstanding customer service.

tysonsmith

7 de ene. de 2013

Chris is an excellent down to earth salesman. I have bought two cars from him. I am a local comedian and Chris is no joke he knows his stuff!

judy1246

1 de ene. de 2013

The two gentlemen who gave us their time and kindness were gentlemen from the time we entered till They could not have been more helpful and patient. We love our new LEXUS RX 350 and our two new friends Chris and Mark.. Thank you very much.

nguyenainhu

27 de dic. de 2012

Mike is the most amiable, helpful, and knowledgeable salesperson I've ever met. I have helped my dad car shop and trade his various vans throughout the past ten years and have personally dealt with a handful of salespeople from all across Chicagoland. This time, we were in a time crunch being in a total loss accident to purchase a van. It was stressful, especially during the holidays. When I phoned Mike to ask about a Honda Odyssey, I knew that we were going to purchase the vehicle. We were stressed about driving far out of Chicago, especially with a rental. Mike personally contacted Enterprise even before we decided to make the trip to Orland Park to straighten out all of our rental car concerns.When we first reached the dealership, we were courteously greeted and welcomed by the staff. Although we were buying a used Honda Odyssey, a minivan, from a luxury brand, we never once felt treated any differently than a customer buying a brand new Lexus. Mike immediately gave us keys and we test drove the vehicle within 5 minutes of being at the dealership. During the test drive, Mike was very friendly yet still extremely helpful and professional with letting my father know about the meticulous different functions of the car. He was very knowledgeable about it despite it not being a Lexus under his forte.Once we began the paperwork, Mike was very calm and respectful, unlike the myriads of pushy salesmen that I've personally dealt with in the past. He gave us a lot of time, never rushing or pressuring us into anything, and the poor guy ran back and forth from us to his manager many times to get us discounts and help answer our financing questions. It was one of the smoothest transactions ever. He personally came out to the lot and helped us transfer our belongings from the rental into our new car and waved us out. He also went the extra mile and returned the rental for us first thing the following business morning. It was such a joy to have this experience with Mike. My father, who has been frantic and anxious ever since a horrible car accident and worried everyday with the myriad of paperwork and insurance settlements after, now is relieved in a new and budget friendly van thanks to the smooth help of Mike!

tlutzke

20 de dic. de 2012

Picked up my GS350 today and was truly impressed by Chris Merx' delivery. The car looked excellent and his presentation of the features went a long way to ensuring I would be satisfied the minute I drove away. I am convinced that first impressions mean a great deal, that's why I bought at Lexus of Orland, even though McGrath was closer. McGrath didn't impress me. They were too big and impersonal. Jeremy Mayoral, the Business Manager, initially quoted me a lease rate, over the phone, that was immediately less than McGrath. And I hadn't even been to Orland's show room. That quote and his sincere phone professionalism encouraged me to drive 18 miles to Lexus of Orland. McGrath is 5 miles from my home. Since that first visit I was called back with all my questions answered in an honest and timely manner. The exact car I wanted was found and available within days. The car was prepped to perfection and delivered by Chris. Make sure you ask for Chris if you want the most professional Lexus sales pro who makes it his business to ensure your satisfaction.

rfogel

20 de dic. de 2012

Provided excellent service and a very competitive price with no hassels. Quickly found the exact car I wanted (color & features) even though it was not on their lot at the time

envythe7

12 de dic. de 2012

Very good service, Chris didn't play around like your typical dealers. We went straight to the number and agreed on the price and with in 1-2 hours I left with the new car.

slonnett

10 de dic. de 2012

After deciding it was time to trade in my Sienna minivan, I began the arduous task of choosing my next vehicle. Since this was going to be such a big purchase (and the retirement of the "swagger wagon"), I was a little unsure of what I wanted to drive next - something cool? something classy? something a little of both? My patient husband and I spent about 6 weeks of Saturdays test-driving every vehicle in the luxury SUV class before finally deciding on a 2013 RX 350, so we had met and dealt with many salespeople up to that point. They were all nice and friendly, but I always felt like I was going to have to give up one of the items on my wish list, and well... I don't like to settle.Since we lived in-between two Lexus dealerships, we had been to both of them in search of our "perfect" RX, but unfortunately neither dealer had an EXACT match (color, options pkg. & wheels), and our only option was to order one and wait another 3-4 months! Then, one night while searching Lexus inventory online, I found that Lexus of Orland had the vehicle I wanted. It was about a 45 minute drive away from my house, but after speaking with Peter on the phone several times and listening to him tell me that he would do whatever it took to get me what I wanted, I decided I had to go and meet with him in person. What a great guy! When I arrived at the dealership, he treated me like I was an old friend instead of a sales prospect. He's a genuinely warm and friendly family man, proud of his kids & grandkids, easy to talk to - but aside from that, he totally went above and beyond to put together my "PERFECT" RX, coordinating transfers and swaps and favors with two other out-of-state dealerships and his service department to get me the car I wanted. When all the other dealers told me they couldn't get me the car I wanted, Peter JUST DID IT. And he was able to get me a fair price on my trade-in, which helped seal the deal. He was so patient with me as I hemmed and hawed about a couple options on the vehicle and never made me feel rushed. It was a little stressful to make such a big decision, and at no point did I ever feel like I was being "sold" on something I didn't want or need - Peter let me take my time to decide on exactly what I wanted and just made it happen.But here's the cherry on top: I thought it was going to take a couple extra days to get the vehicle on site and ready for delivery, but when my husband and I came in the next day just to sign the financing papers, he actually had the car there and ready to go - WITH A GIANT RED BOW ON TOP!! I literally jumped for joy at the site of my new RX with it's big, red bow on top - it was the perfect Christmas gift! I would recommend Peter and Lexus of Orland to anyone in the market for a new car - he and the staff there will take excellent care of you!

vtoreja

9 de dic. de 2012

Traded in a 2005 Chrysler Pacifica for a 2013 RX. Chris Merx worked with us to get a better trade-in value. We knew coming in that there wouldn't be much wiggle room on a 2013 Lexus, so we feel we got a fair price vs the sticker. Chirs worked with us on other options (side bumbers, front shield & auto butler). Also purchased a 7yr/100K mile additional warranty. First Lexus and pleasantly surprised by the professionalism and perks (free car washes for Orland & Merrillville Lexus customers). Never met Chris before the purchase, but would always ask for him when I come back in.

isabella20

2 de dic. de 2012

I simply went in to have the tire low light on my Lexus checked. While it was being checked I decided to go and check out cars. They had a hybrid Lexus before I knew it they had unloaded everything from my old Lexus into new and I felt so intimadated I signed the contract. Nothing was ever discussed with me, I had no time for questions, this was my first hybrid the only thing I was told "don't go past green line," I never got a chance to discuss price, etc. If you want to feel like your dealing with a low class junky dealership then go here. Otherwise find a dealership with integrity. I had no intention of buying a car here I would get a better deal in Texas where hybrids are not as in demand as here but they made me feel I had no choice. I am a senior citizen and this is still stressing me out. There are Camrys that give better milage or try the Tesla.

tomstyczynski

29 de nov. de 2012

My experience at this dealership was great. I went in knowing what I wanted and did an internet search ahead of time so they knew as well. I was in and out in two hours. That included the test drive and all of the paperwork. Jeff was great to deal with. The salesman went throug all of the features during the test drive and right before I left the dealer. There was no pressure into buying. They didn't try to push anything that I didn't want either. I would definetely recommend this dealer and the salesman that I had.

schlagelbagel

26 de nov. de 2012

We checked out various Lexus dealers for a 2008 Lexus and decided to purchase one from Lexus of Orland because of their service. Chris was friendly, informative and confident. He made this experience go very smoothly and relaxed. I would definitely purchase from this dealership again and actually look forward to working with them in the future regarding our new vehicle.

allieoops12

26 de nov. de 2012

I had made up my mind to purchase a new, larger SUV, but hadn't decided on a make. I visited Lexus of Orland on a fact finding mission, Chris Merx was the salesman who assisted me. Chris took the time to fully explain everything I needed to know about Lexus. I didn't make a decision the first visit, in fact I came back numerous times, and each time Chris was helpful, and patient. I actually changed my mind several times, but never once did I sense any impatience from Chris. There were no "tricks of the trade," just good service and good value. The free car washes are great bonus too!

rgareis

19 de nov. de 2012

Purchased a 2013 ES 350 four days ago.Chris Merx is outstanding at his job.He made me feel comfortable thru the whole process.At closing he spent over 2 hours explaining all the features and options on the car.He told me to call him with any questions I might have.He gave me a tour of the building and explained about the availability of free car washes. Chris really knows his stuff,and is a pleasure to deal with.Highly recommended.Thanks again Chris, for a great experience.Rich Gareis

Msfee66

17 de nov. de 2012

I give John Ike a high five this is my second purchase through him. He is the most helpful, courteous, funniest person with a warm sense of humor. I will recommend him to sale a car to any of my friends...Thanks again Joe also a pleasure doing business with you.

rtsuruta

17 de nov. de 2012

We purchased a pre-owned ES this afternoon. Chris Merx understood our expectation well and made us feel very comfortable when we discussed the deals and available options. We would definitely recommend Chris to our families and friends.

emjwjj

12 de nov. de 2012

Mike and the whole staff went beyond their motto of a "great Lexus experience." I would recommend Mike and Lexus of Orland to everyone that is looking for a great car buying experience!

<9999SEED2010>

7 de nov. de 2012

We purchased a new 2012 Lexus GX460 after having spotted the vehicle on the dealer web site. The price was easily negotiated over the phone and the transaction was completed in a very professional manner. Probably the easiest vehicle purchase we ever made from a dealer and we have made many during the past 45 years. Very pleased with Lexus of Orland and would definitely recommend it. Stan Turner was excellent.

margot.haselkorn

5 de nov. de 2012

I just bought my 5th lexus. I never had a problem before. With this purchase there wereseveral complaints. I complained to management and they jumped in to solve the problem.The problem was with an inexperienced salesman.I should never have been given the salesmanbecause I am an old customer and expected more professional and experienced help than I had.If the salesman had been better trained the problems would never have occured.

Bbodester

3 de nov. de 2012

They took the time to understand what I was looking for and matched me up with the right car. They let me set the tone of the negotiation and there was no hard sell. When we agreed on the price they processed my deal quickly. I had a great experience.

sue.anderson.79462

1 de nov. de 2012

We were treated very, very well. Mr. Sabatino took time to show the car, to explain how it worked. He recommended the test drive, during which time he pointed out the car's many features. I appreciate his straight-forward manner and the "down-to-earth" manner (also, that of Ms. Adomaitis). The entire car-buying process was very pleasant.

davidthomas

29 de oct. de 2012

Megan, Kevin Martin, Mitch, & Jeremy were all great! I felt like they were family! The financing part brought the entire sales process together, it was very smooth & I felt good. Kevin was honest about what they could approve me at, and nothing was different from our original telephone conversation. Car was what I expected from a Certified Lexus, I was very pleased!

luckydebbie

29 de oct. de 2012

This was by far the best car buying/leasing experience I have ever had. Kevin Martin was fantastic! I felt like I was getting a good deal with a lot of personal service. I feel like everyone at the dealership was friendly and welcoming. Tommy their tech guy was also great. He is very good at explaining the navigation system and technical features of the vehicle and an all around super nice guy. Mike Sabatino was very nice too. I look forward to the weekly complementary car washes and saying hello to the staff. The car is great, deal was good and the customer service spectacular..what more could you want?

SharonsMom9880

17 de oct. de 2012

Mike is THE BEST! He's so good, I followed him from another dealership!!! In 1998, my Husband purchased a Lexus from Lexus of Orland. I owned a Jaguar. I got my Jag in the Summer and had NO IDEA that it is not a good performing car for Chicago's winter. It forced me to drive my Husband's 'older model' Lexus. I told him that the next car I get, it will be a Lexus. Well, my Husband passed and I didn't really 'need' a car. And even though it had TWO HUNDRED AND EIGHTY THOUSAND MILES, his car drove BETTER than my 2004 XJ8 Jag!!! When my Daughter was ready to purchase a car (she also had a Jag)I STRONGLY encouraged her to 'look' at a Lexus truck. Long story short, November of 2011, she drove off the lot and she's in love wwith her HIGH PERFORMANCE truck!!!I told my Daughter that I was ready for a 'new car' but I wanted it for my 50th birthday. Fast forward>>>> My Daughter went for an oil change for her truck last Saturday and called me to tell me of a BEAUTIFUL vehicle that I 'just had to see!' Another long story short, it's sitting in my driveway and I look SO GOOD in it!!!I'm a LEXUS LOVER for life!!! It is proven that it is one of THE BEST wehicles on the road! I've been going to Lexus of Orland for awhile now and I can honestly say that EVERYONE is SO NICE!!! But Mike Sabatino is THE BEST salesman!!! He will NOT pressure you but will help you make the best decision FOR YOU!!! He will NOT sale you a car and leave you! You can call Mike 6 months down the line and Mike will be there for you!!! I can go on and on and on, but PLEASE....if you want SATISFACTION GUARANTEED in EVERY area, go to Lexus of Orland! You won't regret it!!!Lexus for Life!Sharon J Roberts Walker and Sharon A. HayesSatisfied Customers!!!

V. ZAPCHENK

16 de oct. de 2012

Peter and Gus worked wonderfully with me to get the car I needed.You also must list the Business Manager, Linda, who has such a wonderfulpersonality and business manner. She put me at ease and had an answer for everyone of my questions. The purchase went smooth, and fast. I could nothave asked for a better crew to work with! I will be back to here for mynext Lexus.

B. Canada

1 de oct. de 2012

I received outstanding customer service from the minute I entered the dealership! Sales consultant Mike Sabatino showed me a great car! However I was apprehensive because it was an 2002 ES 300. I addressed all my concerns to Sales manager Bob Vittorio. Mr Vittorio provided unbelievable customer service. He listen to all my concerns and addressed everyone of them. Purchasing a car can be very stressful! I left the dealership feeling very confident that I had make a good choice. Over the years I have purchased cars from various dealerships and none of them have provided the quality of service that I received from Lexus Orland. Mike Sabatino and Bob Vitorio represent the epitome of quality customer service. If you are looking to purchase a car do yourself a favor and stop by Lexus Orland.

jenny.cuddenswanson

29 de sep. de 2012

I have given perfect 5's for Chris Merx. I bought a used car from him yesterday. It was a great experience working with him. He was down to earth and not "pushy". I would definately recommend him to friends/family. I will absolutely buy my next car from him and Lexus of Orland.

zhang189

14 de sep. de 2012

We have got great services from Chris and the buying experience with this dealer is great. We will definitely recommend them to my friends for any future buying.

jpolitano3

8 de sep. de 2012

Very friendly and professional staff. This is the second Lexus we've purchased from Lexus of Orland. Great people to deal with. Kevin Martin gave a detailed overview of the features of the new ES350. He spent over an hour reviewing new features, helped sync our phones, and ensured we had a thorough understanding of everything before we drove home. Love Lexus, our new car, this dealership, and the high quality. Also like the free car washes.I know several people who have maintained a long-term relationship with Lexus of Orland. That says alot about the management and staff of the dealership.Thanks to Kevin, Gus and Peter for making this purchase a great experience.

Jennifer Rajca

7 de sep. de 2012

John was a fenominal sales representitive. He was extremely helpful and insanly friendly. He became friends with my family and made everyone extremely comfertable. I could not have asked for a better person to help me find the car that i am in love with. Thank you very much John!!!

cr1st1na24

15 de ago. de 2012

Stan was extremely friendly, I was on a time schedule and he was able to work with me on it. I would highly recommend to my friends and family.

christina49

9 de ago. de 2012

The experience I have had with this dealership has been nothing but negative. They lie and they cheat. They falsify information and then they make no attempt at correcting their errors "they will research it and get back to you" and they never do. I would not recommend them at all.

ksurma

7 de ago. de 2012

My wife and I bought our second Lexus from Lexus of Orland Park. This time we bought the new, 2013 ES 350. It is a fabulous car and one I had researched for quite a while. The reviews were positive, and the cost was better than a Mercedes E-Class. Kevin Martin was the salesperson that worked with us and since he didn't have the car with the options I wanted on the lot, he was able to find it at another store in Indiana. He had it brought to Orland Park and we were able to negotiate a fair deal for both us in no time. Kevin was great to work with and made the whoel "buying process" easy and comfortable. When we were given to the financial person, Jeremy assisted us in giving us a variety of options that made financing very appealing to us. Having great credit and a good amount to trade-in helped the sitaution.I would highly recommend Lexus of Orland Park to anyone including their service center, as having a 2009 Lexus, also, we have taken it to their serivce center on a few occasions and have been treated great.Thanks to Kevin, Jeremy and the rest of the staff for allowing us to become a "two Lexus Family."

Lshipp

31 de jul. de 2012

I recently purchased my second car from Lexus of Orland. Since this is not my first purchase, I have come to expect outstanding service from this establishment and my purchase experience with Chris absolutely held up to this standard. He listened to my needs and concerns and worked diligently to help me secure the car and deal that made me happy. He meticulously went through every feature in the car and ensured that I was comfortable with them before I left the lot. I am more than pleased with my recent experience. Thanks again Chris!Lakeshia

Cubbies23

21 de jul. de 2012

Just good stuff. Couldn't be more pleased. Highly recamend ! Chris and his co-workers were a terrific pleasure to work with. Very attentive. Very caring and just all around refreshing. They speak with you and not to you. I will tell everyone I know to go see Chris. Thank you Chris

pathaddad

17 de jul. de 2012

We found the car online and had to depend upon the honesty of the salesperson as far as condition and features since we had a 3 1/2 hour drive to pick up the car. Chris was very helpful when we called to inquire about the car. He held the car for us and assured us he would be there to meet us at whatever time we could get there. Chris took a lot of time with us showing us the features of the car and then allowing us to test drive the vehicle. No pressure selling, just friendly help. He made sure we were comfortable and understood the process and how much time would be involved. Chris made sure we had his card and told us we should call him whenever a question comes up. He said he would be there for us the entire time we own the car. He ended the sale with a hug and even escorted us out of the parking lot. We certainly could not have asked for more.We got a great interest rate and now have a second Lexus to add to our family of vehicles.

manescar

17 de jul. de 2012

We loved working with John! His extensive knowledge and his personality plus sold us, we are so glad we happened upon him in the showroom!

junjun

17 de jul. de 2012

Driving from Milwaukee to Orland park was worth it. Kevin, my salesperson was very professional and accomodating. Bob, the used car GM made sure we got a fair deal. Both accomodated our wishes and made sure we left very satisfied. Overall, the dealer is first class.

VOCBAW

11 de jul. de 2012

An honest and helpful sales person who has sold me at least four cars; A great dealership that offers great services to new owners and as well returning owners.

cjhamilton

4 de jul. de 2012

What a wonderful experience! My husband and I felt so comfortable working with Chris Merx. He is very knowledge about Lexus vehicles. From his greeting, I felt a good vibe from Chris. After introducing himself, he allowed us to ask several thousand questions and he was able to answer all of them. For two days we visited the dealership and were uncertain about which SUV to purchase. Chris' expertise helped us determine which SUV was the perfect fit for us both price wise and style. I have never felt so comfortable and at east about making a major purchase. Chris was up front and honest with us throught the entire process. The major selling point with us about Chris and the Lexus Dealership is how Chris took us on a tour of the dealership and introduced us to key people. Each staff member we meet was very friendly with us. To me that says a lot about the employees of Lexus. I would recommend anyone who is in the market to buy a car to stop by Lexus of Orland and visit with Chris. I am sure the other salesmen are just as knowledge. But Chris has the most knowledge. Anyways everyone needs a "Chris" in their life.

zidek

27 de jun. de 2012

I experienced a very positive & professional buying experience. Once I determined the Lexus was my vehicle of choice,Kevin Martin put together a deal that I feel was fair for both parties. The whole buying process was seamless and never did I feel pressured to buy,which is very important to me. The entire Lexus staff made me feel very important and valued as a customer. I am a local resident,and Kevin stressed to me how he would earn my local business,in a very professional manner. Once again,I feel this was an honest,smooth deal that both parties were comfortable with.

RTHOMAS312

26 de jun. de 2012

Trading in my Jeep Wrangler for the 2012 Lexus RX 350 was seamless. The end to end process was efficient, and met my needs. Kevin Martin is also an undercover comedian. Overall, I had a pleasant experience purchasing my new Lexus RX 350.

lmrs

20 de jun. de 2012

Overall great experience at Lexus of Orland. Chris was knowledgeable, friendly and more than willing to spend time with us. Started out looking at about 6 different dealers in Orland Park and narrowed the choice to Lexus - mainly because of the benefits of owning a Lexus - but also because Chris was so easy to work with. Chris spent a significant amount of time trying to find the right car for me and then even more time explaining all the features and options. Everyone we met at the dealership was very friendly - you leave this dealer feeling like one of the family.

thomase

19 de jun. de 2012

Kevin Martin and the team at Lexus of Orland really provided an outstanding client experience. I was looking for a new vehicle and the Lexus RX and the Audi Q5 were my final car choices. I began my shopping at Audi and Lexus dealerships in the city and the experiences were subpar. When making large purchases such as home buying and car purchases, the client experience is an important factor for me. I am a stickler for great customer service. I submitted an inquiry via the internet and Kevin was proactive and provided great service from the start. I did not get the creepy car salesman feeling and he was a man of his word from the very beginning. He was direct and upfront throughout the entire process. During our phone consultation, I provided Kevin with the specs that I wanted and we set up an appointment. During our appointment, we got right down to business and I was able to drive off the lot within two hours. This included new car negotiations, trade negotiations, new car delivery, and signing all of the paperwork. I was impressed as I have memories of the new car buying process taking almost a whole day. This dealership is top notch and it is clean and they really work to earn your business. Kevin and Mark encouraged me to tell my friends and family about my experience if I was satisfied and I did just that. My mom fell in love with my new RX and purchased one a couple of weeks later!!!!!The Lexus product, Kevin Martin and the team at Lexus of Orland are all top notch professionals. Go visit them!

mpnie

13 de jun. de 2012

John was very knowledgeable and terrific to work with. Bob went above qnd beyond to make certain everything was perfect with the car. We'll go back for our next car.

McKenzie08

8 de jun. de 2012

In the last 15-20 years of dealing with Lexus of Orland, this last experience has by far been the most exceptional. Kevin is the best.

Steve_Horvath

16 de may. de 2012

Kevin Martin worked very hard to make a deal work. I left the dealership with a great car for a great price with a fair trade.The finance person was also very professional, helpful and truly kind. I would buy another car from Kevin and Lexus of Orland.Steve

gharston

16 de may. de 2012

I was thoroughly satisfied with every level of customer service in previous contacts. The current experience did not fail to impress. I felt as though I was being informed and allowed to consider next steps in my time, no pressure. Quick but not rushed, Kevin uwas especially considerate of my time and schedule. I love my new car and will happily refer this dealership to family and friends.

marioose

15 de may. de 2012

I followed two websites advice recommending this dealership. I found the pverall experience as adviced, Kevin Martin was polite helpful and very professional. I will recommend KM and Orland Lexus to my friends and I look forward to many years of good service

kosjoanna

4 de may. de 2012

Johnny Ike was an excellent sales person. He went above and beyond to help with the purchase of my new Lexus RX 350. I couldnt be happier with my new car and service i have received from John and staff.Thanks again for all that you do.

aryan8840

10 de abr. de 2012

As a first time car buyer, Kevin made it the best experience ever. I was initially only looking at buying from Carmax, so I didn't have to venture into any dealerships. I am SO glad I chose Lexus of Orland and Kevin to help with my purchase. He welcomed both myself and my parents upon arrival, and took us right to the car I was interested in. He wasn't pushy or just working to sell. I could tell he actually took the time to research the car and made me feel very comfortable throughout our time there. After coming back from the test drive, he still was not attempting to force anything on me. He was very sincere and genuine the entire time. When we sat down to complete all paperwork, he was very straightforward and honest, which is rare to see in a dealer. He was willing to do whatever he could in order to make me happy with my purchase. Also, there was a previous dent in the car that he immediately said an appointment would be made to fix it (which is was the following day). Both myself and my parents could not have been happier working with Kevin Martin.

Warren Linden

25 de mar. de 2012

Sean was very friendly and very easy to talk with. He pointed out all of the features of the new car and took the time to take two drives in the vehicle. Getting to a "price point" including a trade-in was easily enough done. I liked getting a complete "out the door" price very much. I took a day to think over the deal and when I came back the deal was consumated with no haggling.

Shenise24

12 de mar. de 2012

Chris was very nice and approachable. We had a great time talking and laughing. Chris had gerat knowledge on what he was selling us. There was never a moment where we felt "awkward "! I have never had another car except a Lexus and I don't plan changing that anytime soon. Great car. Great service A+

riccar

11 de mar. de 2012

We went to this dealership on a fact finding mission and for a test drive. We were greated immediately and Kevin appeared within seconds. He answered all our questions and offered information that was very helpful. He made us feel very comfortable from the start. He brought a couple of vehicles to us to look at and test drive. There was no sales pressure, which is the part of car shopping we dislike the most. We were very impressed by Kevin and everyone else that we met there. Everyone was quite friendly and the dealership itself is top notch.After we decided to purchase, we were introduced to Lisa who walked us through all the paperwork. She was quite friendly and very knowledgeable about the car itself and the paperwork process. We were very happy with the whole process.

lmkelly1

3 de mar. de 2012

The attention and patience given to us was outstanding. I feel that I have not only purchased a quality car but also quality service. I was very satisfied with the dealer and salesman, when we picked up our car it ready and waiting. i would highly recommend this dealer!

anugoya

29 de feb. de 2012

Got a good price from this dealer. Other dealers would not even give pricing on the phone, they all want you to come to their dealership but got a good price from Kevin Martin here and we made the deal on the phone before we ever went to the dealership.

Jonathan's Grandma

19 de feb. de 2012

I searched for Honda CR-V's on line and happen to find one at this Lexus dealer.. The price on the car was very good and so far the service has been very good also. I have one last issue with the CR-V that they're working on fixing (small crack in the windshield) that wasn't noticed when I bought the car. The service is outstanding, you can tell the difference from other dealerships...

Greg Zuidema

4 de feb. de 2012

Kevin was very friendly, personable, and very helpful in acquainting me with the aspects and use of the controls for the car. Kevin continues to offer his services anytime I call. The rest of the staff was also VERY helpful also.

BMB1006

29 de ene. de 2012

EVERYONE FROM THE RECEPTIONIST TO ALL OF THE SALES PERSONNEL AT THIS DEALERSHIP MADE MY SURPRISE LEXUS GIFT AN EXPERIENCE I WILL NEVER FORGET. THEY WERE KNOWLEDGEABLE, HELPFUL AND COURTEOUS TO ME AS WELL AS MY FAMILY MEMBERS WHO WERE IN ON THE SURPRISE. THANK YOU FOR MAKING MY FIRST EXPERIENCE WITH LEXUS SUCH A PLEASANT ONE.

WolfAstro

4 de ene. de 2012

Kevin knows his product! Introduced to Kevin Martin as my husband and I walked in for a test drive, before the push of the key button, Kevin had explained the many features on the Lexus ES350. Highlights of the Lexus were pointed out without exaggeration. The quality of the ES350 spoke for itself. It is an outstanding auto, luxurious to drive, quiet and even better, a beauty in the driveway.We appreciated Kevin's honesty and interest in helping us feel comfortable about our car purchase.

merowinski

27 de dic. de 2011

My sales rep, John Ike is professional, friendly and sincere. He knows the products well and does a great job at explaining the products and the sale. This is the 3rd vehicle I've bought from Lexus of Orland and the 3rd I bought from John Ike.

Novice Lexus Driver

12 de dic. de 2011

This dealership's financial services and sevice is second to none. Extremely efficient. Answers questions thoroughly, and you leave feeling like you made the best purchase in the world. Although, the actual sales associate made me feel as if I was a second class citizen! He was horrible; but, the finance guy and the service associate were amazing in exemplifying great customer service!! Beautiful facility! I have a great car!

tolubunmi

27 de nov. de 2011

I visited this location on Saturday, 11/26/2011. I don't know if it was due to the rain or just plain terrible customer service but I left there feeling very disappointed. I stood outside looking at vehicles for approximately 10 minutes and was amazed that not one representative appeared. I was going to leave when I decided to give them another chance. I entered the building and stood there. There was one rep in his office who looked up at me and quickly looked back down. There were other salesmen milling about but still no greeter. Finally, one person showed and when I told him how unwanted I felt, he proceeded to tell me that there were other customers. I guess they were hiding because I did not see them. He told me that he would get someone however, this person never showed. I have never had such poor customer service in my life. I was actually prepared to purchase a vehicle --- what a shame....

uscinski

26 de nov. de 2011

Thanks to Kevin Martin I am driving a new ES350. He was friendly, knowledgeable and truly dedicated to customer service. It was a pleasure dealing with him and Lexus of Orland.Mr, Kevin Martin and everyone in Lexus Team are very friendly very professionalpeople.I have bought many cars in my life , but I have never been treated with such respectI rally felt like I am the owner of the Lexus business. God Bless you All Ryszard Uscinski

lexusrx12

10 de nov. de 2011

I had a very pleasant experience with Kevin Martin. He was professional and saved me a considerable amount of money versus another Lexus dealer. I would strongly recommend this dealership/salesman to my acquaintances.

jjeannevp

2 de nov. de 2011

I really liked working with Kevin. He even went out of his way to help me pick up the car as I needed to head out to NY for our new grandbaby. Kevin agreed to meet me at the Merrillville dealership to save me time and he did it on his day off. This is truly great customer service. Thanks for such a great experience. I won't hesitate to visit this dealership when I am looking for another Lexus.Jeanne VanPutten

am46570

2 de nov. de 2011

I live 2-1/2 hours from the dealership. I found our perfect vehicle via Internet. Sent email Sunday morning to four different dealerships. I had an email and then a phone call form Kevin Martin that same evening. His quick response and ability to find the exact vehicle we were looking for resulted in our purchase the same week.

Likes nice things

28 de oct. de 2011

The best experience ever. That's what you'll get from Lexus of Orland. Walking in the door your are surrounded by luxury yet made to feel comfortable. Just ask for Chris Merx, he was my expert at this dealership. Chris had all the right answers to my many questions. He even made me an expert of operations when he showed me all the bell & whistles on my used (new to me) Lexus SUV. Who ever knew the were soooo many options. I told Chris there was no way I'd remember them all. He assured me he was only a phone call away or I could stop back in for another lesson. Thank you SO MUCH Chris Merx. Because of you, the overall atmosphere and professionalism of Lexus of Orland I will never be afraid of the car buying process again. To all my friends & family ... Go see Chris Merx at Lexus of Orland. You won't be sorry!!!!!

aniamisz7

27 de oct. de 2011

Kevin offered excellent, top of the line buying experince for me and my husband. I especially valued honest and straight forward quoting process. He was also very personable and took time to address all my needs and concerns. We received a tour of the dealership that made us feel like we were at home and in depth instructions on how to utilize endless options in our new Lexus. If you're looking for the best service and treatment, I strongly recommend Kevin!!

camipackersfan

25 de oct. de 2011

My family has been proud Lexus of Orland customers for years. They always have the best service, great prices, friendliest attitudes, and are always incredibly helpful. They keep in contact with you to make sure that you are satisfied with your vehicle, give you as much information as you like - you honestly can't get any better than this in terms of car sales.

dcj03e

22 de oct. de 2011

Thanks to Kevin Martin I am driving a new ES350. He was friendly, knowledgeable and truly dedicated to customer service. It was a pleasure dealing with him and Lexus of Orland.

pjurban

20 de oct. de 2011

We have bought several Lexus cars over the years at this dealership and have always been very happy with the sales personnel and the customer service afterwards.We highly recommend the Orland Park Lexus dealership.

mwegrzyn

19 de oct. de 2011

Great selection, service and a great showroom. Not pushy but there when you want to talkEasy to complete financing and easy to switch over license plates and stickers. Very knowledgable employees. Great training on new car. Maintenance is quick and accurate.

Walter E. Kuziel

17 de oct. de 2011

To whom it my concern.Jim Boulos & the staff at Lexus of Orland made my purchase of my new Lexus hassle free & ENJOYABLE. Just last week I had a problem with my GPS System as I was traveling to my custmer. I called Jim ,and he corrected my issues. Walter E. Kuziel CEO IMPERIAL Plating Corp.

MyronNicholson

17 de oct. de 2011

When I first came to the dealership I did not know anyone. I was introduced to Tony and he was friendly and not pushy or overbearing in any way. He listened to me, and sort of worked through what I wanted in a car. Although the HS250 Lexus were in short supply, he found one I could see. Since I had driven one, it was not necessary to drive, just sort of confirm the size, etc. We agreed after not too long a time on my trade-in value and it was fair. After the purchase, I was assigned one of the first cars coming over from Japan after the Tsunami. Tony kept me informed of its progress, landing in San Francisco, transport by rail to the midwest, delivery in Chicago, and finally arrival at Lexus of Orland. He was knowledgeable of the car and in a few minutes made me compfortable enough to drive it confidently. The Sales Manager and now the Service managers have treated me well when I return for periodic check-ups. I have nothing but good things to say about my first Lexus experience. I do hope it continues and that the quality of the car remains as high as it seems to be now. My HS 250 only has about 5000 miles. I would recommend this Dealership and my Lexus in particular. Myron Nicholson

NinaMcGowan

15 de oct. de 2011

I can sum up our recent Lexus "experience" in just four words: IT WAS TRULY OUTSTANDING!I cannot begin to tell everyone what a pleasure it was to deal with Mitch Janicijevic and the rest of the staff at Lexus of Orland. He is an outstanding salesman and very knowledgeable about our HS250 Hybrid. Since it is a new driving technology for us, he was very patient, answered the questions we had as well as the ones we didn't know to ask, which to me is the sign of an excellent salesman. He allowed us to take an extensive test drive on the highway as well as through the city, which helped us see how the car reacted in different situations, as well as allowing us to get a "feel" for the vehicle. I received a fair amount for my trade-in 1996 Camry, and the whole purchase process was handled professionally, efficiently, and especially with the feeling that you are never on your own and that the Lexus staff will be there to answer any questions at any time. Mitch even came over to our home to program our garage door opener to work with the vehicle's door-opening technology. That is above and beyond the call of duty in my opinion.Not only Mitch, but we also had supportive and thorough assistance from Peter Mangano, the Sales Manager, and Scott Nelson, the Service Consultant (who also helps my husband with his RX330 questions and service). They couldn't have been more helpful.But most of all, I LOVE my new car... it is everything and more. Safe, beautiful, comfortable, energy efficient and a real driving pleasure. I will definitely recommend Lexus of Orland to anyone who is considering purchasing one of their fine cars in the future.Nina and Pat McGowan

Culpepper

13 de oct. de 2011

I walked into the dealership and was greeted instantly by Sales Manager Michael Botica who introduced me to Salesman Jim Boulos. I actually went in looking for 2 other models and when the exact ones I wanted were not available, Jim didn't hassle me, but rather let me make a decision to purchase another. I told him what I wanted in and on the vehicle and he did some quick research and soon I was picking up a brand new 2012! He was more than helpful when I arrived for the pick-up, made sure he explained everything to me and told me to call him if I ever needed anything added, explained, or fixed. I thought right, when I walk out, I probably won't hear from him. Well, today he called me and wanted to know if I had any questions! What a nice surprise.Overall, I would say I gained some extended family members with my new Lexus family and a new friend in Jim. Good quality customer service!

reroberts

13 de oct. de 2011

Jim Boulos was very helpful, friendly, and professional throughout the sales process. We felt welcome and were not pressured at any point in the selection or buying experience. He found the car we were interested in, led us through the transaction, and was thorough in explaining the cars features when we picked it up and as questions arose after that. This is our second Lexus purchase from Jim Boulos and Lexus of Orland. We would recommend Jim and Lexus of Orland to anyone considering a Lexus in the future.

mgevers

12 de oct. de 2011

This is the second Lexus we've leased from Lexus of Orland with Jim Boulos as our sales consultant. Jim is great to deal with, very pleasant and thorough. He helped us narrow down our choices to the car that was best for us, and explained everything about the car clearly and completely before we drove off.We've always received courteous and professional service at Lexus of Orland. They make it a comfortable experience when you go there.

lenniferDeWilde

11 de oct. de 2011

My husband and I found the perfect Lexus for us over the internet. We met with Kevin Martin, who ultimately sold us the car at a great price. We did a lot of research and compared prices everywhere. We were even going to buy one on Carmax for almost the identical car for $1500 more and NO LEXUS WARRANTY (that you can only get if you buy it from Lexus - it's included in the price up to 100K miles)e!! Then we found KEVIN at Orland Lexus. Kevin went above and beyond what is expected of a car dealership to make the experience fast, simple & affordable. After negotiating a great price, we were able to get in and out of there in no time and drove away happier than ever! There is nothing better than the Certified Pre-Owned cars with Lexus, best warranties ever. Keep in mind you don't get that if you buy it from a non-lexus dealership! Kevin was very friendly and professional with a great sense of humor. I highly recommend Kevin as your salesman for your next Lexus!!!

specialk5375

11 de oct. de 2011

Buying a car is like going to the dentist, but my experience with Lexus of Orland and especially Kevin Martin was quite pleasant.Kevin was quite helpful setting my phone system and other devices.

wvinovich

10 de oct. de 2011

This is the third auto I have leased or purchased from Lexus of Orland, with Jim Boulos as the salesman. Each time I was able to view many vehicles, test drive if desired, and complete a purchase in a relatively short time- 1 to 2 hours. Paper work has been handled professionally and quickly. All of my phone calls were returned promptly, but usually Jim answered my call the first time- which I appreciate. car was washed, inside and out, gas tank was full, and manuals were presented before I drove away with a new car. William VinovichCrown Point, IN

Edwin Bye

1 de oct. de 2011

As usual, my car buying experience was again anon-stressful event as Jimand Bob worked hard to make sure this endeavor was consumated to everybody!s satisfaction. I want to thank them for their diligence to make me a happy customer--which I am.Lexus of Orland has given service beyond my highest expectations. Again thanks Jim and Bob.

acyrkiel

18 de sep. de 2011

Mitch was very professional is all his interactions with me. Although I wasn't buying a new car and I had a "budget" that I wanted to stay within- he remained professional and respectful throughout the whole process. I would recommend Mitch and Orland Lexus to anyone buying a car. Even if you aren't looking for a Lexus- go there first. It was a comfortable buying experience and exceeded my expectations.

xxzz59

6 de sep. de 2011

I had a fantastic experience at Lexus of Orland Park. I dealt directly with Kevin Martin and I would highly recommend him and the dealership to anyone looking to buy a Lexus. Kevin was extremely professional, honest and fair in all of our dealings. Everything that he promised was legitimate and his follow through and communication was outstanding.

Redpepper153

6 de sep. de 2011

I was able to get close to me original offer to lease my car without a lot of hassel. Being a woman on my own I feel I was not given the feeling I was being taken. I went to other dealers and was given a hard time when I returned my previous leased car when the lease was up.

rrubin01

24 de ago. de 2011

I purchased my new Lexus through Kevin Martin. I did some comparison shopping and negotiated through emails, as was my preference. Kevin was extremely responsive and answered all my queries quickly and completely. He offered me the most competitive price with all the options I requested and after the sale he explained the car operations thoroughly. I would recommend this dealership to anyone interested in a Lexus.

fordlux

29 de jul. de 2011

My wife and I were warmly greeted by everyone at Orland Lexus and were able to consummate the purchase of a new Lexus ES 350 with the much appreciated help of Gus Jaramillo. He was very helpful and knowledgeable, He and the financial advisor were a pleasure to work with.

Lexus Buyer

29 de jul. de 2011

I have recently recieved a 30,000 mile serivce on my RX350. The service department was professional and polite. The facilities are luxurious and the free Starbucks coffe was a bonus. Thank you Julie

dissed

20 de jul. de 2011

Received a good deal without too much trouble; however, discovered a problem with the car and the dealership was unwilling to fix it due to the negotiated price. I was really disappointed with their decision but at least the salesman was very honest with me.

wbsmooth01

8 de jul. de 2011

I always enjoy going to Lexus of Orland. They have a beautiful well equipped showroom. And they are the home of the free car wash. I was especially pleased to work with my old (previous) salesman John Ike who sold me my previous Lexus. John is a very personable salesman who answered all of my questions and gave me a great deal on a previously owned 2007 ES350. I promised John that I would come back to see him for my next Lexus automobile. The reason for rating Lexus of Orland 5 stars is because of John Ike. Keep up the great work Lexus of Orland!!!

leslie-darnell

18 de may. de 2011

Both John and Chris did everything to make my experience at Lexus wonderful. They explained everything about the car and what to expect.everyone was friendly and polite. The showroom was very clean and the amount of vehicles to choose from was very aboundent.

GGrisham

24 de abr. de 2011

When we walked in the door of the Lexus dealership last Saturday, our purpose was just to look at a few cars and move down the motor mile to look at other vehicles. Chris Mertz met us at the door, introduced himself, gave us some space to look around and returned with helpful information--things you might not know about the car just by looking yourself. He answered our questions, listened to what we said, showed us several vehicles that might meet our needs, was mindful of the dreary rainy day and keeping us out of the weather. His sales skills were excellent--purposeful, yet not pushy. Once we chose the vehicle we wanted, negotiations went smoothly, fairly and we were signing papers. Once Chris turned us over to Lucas, the finance manager, the experience remained positive as he explained the extended warranty. Again, his skills were purposeful, yet not pushy. His demeanor was calm, polite and added to our new car experience.Chris then returned to carefully explain all the wonderful features of our new purchase.We would like to praise the overall atmosphere of the Orland Park Lexus Dealership. It was clean, the employees were professional in appearance and the amenities felt luxurious.Overall, this was an extremely positive experience. We look forward to a continued relationship and future purchases.

Don O'Barski

22 de abr. de 2011

Received a very courteous welcome, and knowledgeable exlpanation of the LEXUS RX 350that we were looking at. The sales, finance and service staff, (moving the STUFF from the the car we traded), all did a great job. The RX 350 was in perfect condition, and is a pleasure to drive.

shaywood

21 de abr. de 2011

Chris was amazing to work with. He was knowledgeable, friendly, and not pushy about my purchasing a vehicle. The paperwork was completed in a timely manner, and I was able to take home my new car after a few short hours. I would definitely recommend the dealership, but especially recommend seeing Chris if you are in the market for a Lexus.

ksteele

18 de abr. de 2011

The service was great. Every time I called with a question, there was always someone available to help. The follow-up service is very thorough, I received several phone calls to make sure I was happy with the purchase. The IS250 drives like it's brand new, even with 45K miles.

barbjan1

16 de abr. de 2011

John was very helpful in finding the correct Lexus for me. He showed me all the different package deals and let me test drive the 2011 Lexus RX 350 AWD. We drove the car twice with the two different people who helped me make up my mind about buying this car. I was introduced to the service writer who would be helping me when my car goes in for oil changes. I was also shown the parts department in case I wanted to order special items. The finance lady was very knowledgeable concerning the financial portion of the deal. All individuals I met were very friendly. I will be telling my friends about this most pleasant and wonderful experience.

pandjhasse

6 de abr. de 2011

Because my wife and I are expecting our first child in a few weeks, we wanted to upgrade our car to ensure the highest quality of safety for our expanding family. Since several of our family members own Lexus vehicles, we figured that owning one would be a benefit to our family as well.We tried out two other dealerships before arriving at the Orland Park Lexus, and before meeting John Ike. It is clear why we did not purchase anywhere else once we met the staff at Orland Lexus.We were greeted immediately and warmly by everyone in the store. The SUV that we were interested in was already out and polished up for us to see. We went on a few test drives and really were able to get a feel for the car and hear all about the luxuries of Lexus through John Ike, the most knowledgable salesman in the business.John might be an 84 year old retired WWII vet, but he moves like he is in his 20's! He worked with us throughout the night to ensure that we were being taken care of, and that we know everything that was happening. He stayed well after closing time explaining the ins and outs of our new car.We would recommend him to any and everyone!

kenneth41

29 de mar. de 2011

From my first contact with Kevin Martin to the closing on my CT 200H I was treated with courtsey and respect for my time. He went out of his way to obtain the color of the car I was seeking. Pretty spectacular considering the CT200 is a new model and in great demand. Lucas who executed the closing documents clearly and with no pressure to purchase explained the benefits of the Extended Warranty and the "Maintenance" program. Again a very positive experience.Tommy Lynch gave me a hands on lesson as to how the CT200 operated. He even synced my cell phone. He thoroughly explained the car functions from the trunk to the hood of the vehicle. IN parting he gave me his business card and the hours that he was available. Told me to call or stop in if I had any questions.This was my fourth purchase at Lexus of Orland. The courteousness and professionalism of the staff in the Sales and Service end is outstanding.Scott Nelson in Service sold me my first Lexus and as all the Associates is a real gentleman and an asset to the Dealership. Scott is just the best.

jammer29

16 de mar. de 2011

John Ike and Lexus of Orland are great people to work with.Both of them do what a car buyer expects and in many areas they exceed this expectation. Me and my family have bought nine cars from them. We have never had any complaints with any of the nine cars that we purchased.John C. Stevo

ironhead

16 de mar. de 2011

John was a great salesperson from the begining of my car buying expierence to the end. I would recommend him to friends and family. No pressure good advice, and very knowlegable. I will return to Lexus of Orland for future car purchases. Thanks for making this an easy process!

mer8a

15 de mar. de 2011

I had a very good experience at this dealer. The staff was friendly and knowledgable. I was encouraged to ask questions. They went out of their way to make sure I was happy with my vehicle. I was also given an detailed demonstration of all the vehicles features. I would definitely recommend to a friend.

cwwlyw

15 de mar. de 2011

Mike Sabatino was exceptionally friendly, patient, answered all of our questions and explained everything in detail. When we first arrived at Lexus of Orland Mike Sabatino showed us around the dealership before we even began to decide on the vehicle we bought. Mike explained to us how Lexus services their vehicles. The salesmen and staff were very friendly. I would recommend Mike Sabatino to other friends and family. Tom Lynch spent 45 plus minutes with us explaining how to use and operate our vehicle when we came to purchase and pick up our car. Tom Lynch is very educated on the Lexus vehicles and their operation. He was patient with us when we asked questions and if we did not understand he made sure we did before we left the dealership and we were the last ones to leave it was almost closing. Both of these gentlemen Mike Sabatino and Tom Lynch did not rush us until we were satisfied. Exceptional Service at Lexus of Orland

nurseboost

13 de mar. de 2011

John was very friendly and acted as though he was family. He helped me to pick out the right color and interior that I wanted for the price. Very satisfied with my transaction and amount received on trade. I am a Lexus preferred customer and plan to be for a long time.

munnmd

28 de feb. de 2011

I was impressed with the prompt E-mail response and willingness to negotiate some on line. The experience was excellent with really no time wasted with nonsense that is so often associated with the car shopping. I never felt like I was being given the run around, and Kevin Martin was very straightforward and professional in the negotiating process. I felt like I received a great deal on a certified pre-owned vehicle with the security of the Lexus brand and a fantastic dealership. I traveled from Naperville to purchase this car in Orland Park for a reason. The Naperville sales staff was also very professional and courteous but not really ready to negotiate, at least in a time frame that fit my needs. Tommy Lynch did a great job familiarizing me with all of the inner workings of the new car which helped out immensely as I had to drive the new car on an out of state trip on the day of pick up. He was very knowledgable and answered all my questions, and anticipated things I did not think to ask. I was able to use the navigation system and hands free phone effectively on the trip.

digby5

26 de feb. de 2011

Iwas very pleased eith the courtesy and professionalism of michael sabatino and lucas they took their time I did not feel rushed or pressured to buy a car it was a very relaxed atmosphere and they treated me like a friend.They went the extra mile with me as far as explaining my options

Ding Salvador

23 de feb. de 2011

Chris is a topnotch salesman. Asking the telephone receptionist for a used car sales person, Chris came online. I told him that I was looking for a 2007 Lexus ES350 and gave him my price limit and my preferences. Immediately, he emailed the pictures and details of 3 cars, with carfax reports. He called if I received his email. The following day, he called again to ask if there was anything else I'd like to know about the cars, and suggested a visit to see and test drive the cars. My son and I did go, test-drove the cars, and at the end of the day, with his excellent suggestions and guidance on the choices, we closed the deal on one of the cars!Chris, you're tops!

lexusorland

15 de feb. de 2011

Chris was very knowledgeable about the car and was able to answer all of our questions regarding the vehicle. He was very attentive to detail and wanted to make sure that we got the vehicle that best fit our needs, requests, and price range. Lexus appears to offer a superior product, especially in quality.

Walljack

14 de feb. de 2011

Chris Merx approached my husband and myself with a very warm professional introduction and presentation on our first visit while we were looking at the 2007 Lexus GX470 Certified vehicle on the showroom floor! The next day after leaving Chris a phone message we returned to the dealership to purchase the vehicle! The entire life changing experience was very smooth, very professional and most of all enjoyable!Thank you to all of the employees at Lexus of Orland that helped to make my husband smile and feel really great about our purchase of the Certified 2007 Lexus GX470 SUV!We will definitely recommend this dealership!!Thank You Again,The Griffiths

Msfee66

8 de feb. de 2011

John Ike was an awesome sales person. He was very informative and full of energy. He took his time with me and went over the complete details about the car with me. He even called me on my birthday early in the morning to wish me a happy birthday. John Ike is truly what good customer service should be like. Thanks John again for your assistance with my new Lexus purchase.

lyznicki

3 de feb. de 2011

I have always disliked purchasing a new vehicle until now. We had a very good experience with our salesman from the very first time we walked in. The first time, we test drove a car and never once did I get that "pushy" feeling which was a plus. We came back a week later and the negotiating went very well. I got the deal that I wanted and should add how smooth the process went to driving the vehicle out the door....such a great system! If you're looking to buy a Lexus, talk to Jim Boulos, you'll be satisfied you did.

kcarr2r

1 de feb. de 2011

My wife & purchased a certified LX 570. Our salesman Kevin Martin was excellent. Although we never owned a Lexus product prior to this purchase & were buying one of their most expensive vehicles, Kevin put his reputation on the line and assured us the truck was as advertised. Kevin asked me what I wanted to pay for the truck and through very little back and forth I got a price a I comfortable with. We bought the truck sight unseen through phone conversations and pictures on line with Kevin. All documents were shipped FEDEX next day by the dealership. All documents always arrived next day as promised with a self-addressed overnight pre-paid return envelope by the dealership. We also bought the extended warranty via Kevin's and the business manager's Lucas' recommendations. They were very cognizant that this transaction was being made over the telephone and were patient regarding all of our many questions. Kevin also arranged for delivery. He went the extra mile to find the best delivery rate and sent pictures of the truck being loaded on the car carrier and faxed all shipping documents. Amazingly, the truck was delivered from Chicago, IL to North FL in just 2 days! If you have had cars shipped before, you know that 2 days is incredibly fast especially with all of the snow that has troubled the Mid-West and NE. The truck was scratch-free and as clean inside and out as Kevin stated it would be. If it were not for Kevin's consistency and patience this deal would not have happened. My wife and I are very pleased. Thanks Kevin Martin and thanks Lexus of Orland!

jsms0117

31 de ene. de 2011

My wife and I had done the research and decided we wanted a Lexus Suv with 3rd row seating. Chris our salesman was very helpful and attentive to our needs and wants. The quoting process was honest and straight-forward. Excellent service!!!! I would highly recommend Chris Merx when purchasing a vehicle.

MSERICA80

27 de ene. de 2011

Jim was great! He provided me with all the details needed to make my purchase. He also help ensure that I was receiving the vehicle and all needed components that I was interested in. I highly recommend this dealership for your used/new care purchase.

mzkeesh

23 de ene. de 2011

I recommend anyone to go there nice place,and friendly peoples! my sales person Chris Merex was excellent...he went threw everything that i need'd to know about the car'& the the price was awesome.also i love my new vehicle couldn't ask for a better one! Thanks Chris

dpatel917

23 de ene. de 2011

Sales associate was very kind and helpful, helped us find the perfect deal on the perfect car. Highly recommended dealer GREAT SERVICE! the dealer was very kind and he helped us set everything up on the car. Sales associate worked with us on getting a great price!

breardo2

17 de ene. de 2011

Jim was extremely helpful in the process and was more than fair. As an out of town buyer, he got us the information that I needed and was able to get me extra photos of the car. He came across as honest and open, and even followed up with us a day later to make sure we got home okay. Lexus of Orland is a big dealership that has all the resources necessary to make for a smooth transaction.

Sko1090907

13 de ene. de 2011

Great. The salesperson did an awesome job. The dealership was attentive, and clean. The car drives great and I love it. This dealership is close to my home and I will be using the car wash often. John Ike was pleasant friendly and a wonderful honest salesperson.

crla130

6 de ene. de 2011

Car dealerships can be a nightmare because you always feel like your going to get ripped off. The people I worked with were amazing. Helpful, not overwhelming, thorough, trustworthy, and a lot of help. They found an amazing car with the budget I had to work with.

jmbevans

6 de ene. de 2011

This is the second vehicle I have bought from John Ike. I returned to this dealership because of his fine service and attention to detail. He did his homework, looked up my prior information and was proactive in helping me fine the type of vehicle I was looking for. When he found the vehicle, he notified me and was creative in ways we could make the sale work, despite my needing to leave on a trip out of town. My cousin works at another Lexus dealership nearby, but I still returned to John. He knows me and my family and should I ever need another Lexus, I will return. I will also refer my friends and family.

AliciaM10

6 de ene. de 2011

Lexus of Orland is a beautiful dealership. Chris Merx was the salesman we dealt with and he was excellent. From the moment we walked in to the moment we drove out with our new purchase, he went out of his way to accommodate us in every aspect. I highly recommend Lexus of Orland.

hanle1972

6 de ene. de 2011

this dealer is the best dealer in illinois anh tghe person who help me is very best saleman, anh his name is john ike,i been broutg three car from them, so next time i will be back there for new car agian.and recommend to all my family and fiends.thank you

dadolim

5 de ene. de 2011

When one walks into the delaership, one is greeted and welcomed by a smiling, friendly receptionist. Soon a salesman welcomes you and offers help. The salesmen are friendly, helpful and pushy. There is no high pressure salesmanship. They answer all questions and more. The building is very beautiful and clean.

vmcoley

4 de ene. de 2011

John Ike was very helpful and knowledgeable. He was able to provide us with exactly what we wanted. He spent the time to review product features and informed us to contact him if we had any problems. He was friendly and personable. I would recommend him to anyone that was looking for a new car.

highmileagedriver

4 de ene. de 2011

I found this vehicle on the internet. The price was right. With trepidation, I made the 180 mile drive to do the trade and pick up the new vehicle. I expected the usual dealer nonsense (time wasting, low ball trade offer, etc.)I was extremely suprised at the complete professionalism that I found at the dealership. I have purchased 10 vehicles in the last 20 years, but I have never seen a smooth, enjoyable process like this. It was pouring rain but Mike had the used Lexus "supreme" cleaned (spotless) and held in their 3 bay, well lit garage where I could see any nicks or scratches and thoroughly review the vehicle. (out of the rain). All dealerships should have these "clean rooms". Wonderful. The car was as great as he expressed on the phone. My trade was exactly where it needed to be. The financing was as advertised and also a very quick and easy process. When I drove off just a few hours later, I found that they had already cleaned my trade vehicle and a few things that I had left behind (probably under the seats)were neatly placed in my new vehicle. My clock in the Lexus had even been set with the current time in MY timezone. Mike Sabatino is a true professional and this dealership is a standout! I was in and out of the dealership in record time for this type of transaction. It was a pleasure taking a day off and driving 360 miles round trip pick up this vehicle. Call me crazy, but I wouldn't hesitate to do it again, and highly recommend the dealership!

timriemersma

3 de ene. de 2011

i appreciated that sales rep(mike sabatino)understood that i knew what i wanted and did not want to engage in multiple pricing iterations. i was not pressured to purchase options or warrantees. all personnel put forth clear and concise details and answered my questions in a clear and concise manner.the deal (including a vehicle trade-in) was consummated in less than an hour. the paperwork and vehicle indoctrination were also expedited. the entire process was conducted in a professional manner.

matthewhe

31 de dic. de 2010

From the moment we stepped in to Lexus Of Orland, we were greeted with some of the most friendly and respectful treatment that we have ever experienced. Chris Merx was the sales consultant we worked with and he really did an excellent job. I would highly recommend looking at Lexus Of Orlang first when considering purchase of a new or used car. They were honest,respectful of our time,easy to deal with, and we left with huge smiles on our faces. Ask for Chris Merx.

Lexus2010ES350

31 de dic. de 2010

John was great to work with. Very helpful and straightforward. We negotiated our price on the phone and he delivered exactly what was agreed upon. He was patient with our questions and never pressured us. His good natured personality, humor and cheer are rare in a car dealer and made what can be a nerve wreaking experience fun. I could tell that he really enjoys his job and has fun working with customers and helping them make decisions that are right for them. I hope to work with John again when buying my next car.

Tomcindy2011

30 de dic. de 2010

My fiance and I recently purchased a pre-owned suv from Lexus of Orland and we couldn't be happier with our decision. Chris Merx was the sales consultant we worked with and he really did an excellent job. I felt that he was very honest and straight forward.. overall they really went the extra mile to make sure that we were comfortable with our decision. I got the impression that Chris was working on our behalf to make sure that all of our requests were fulfilled.We had a lot of concerns about purchasing a pre-owned suv, but after meeting with Chris and visiting Lexus of Orland, we felt comfortable knowing they strive to maintain high standards, and a quality reputation. I would recommend Chris Merx and Lexus of Orland to my friends and family. I look forward to purchasing a new car from them in the future.Tom and Cindy Norridge, IL

jakesmyhubby1

29 de dic. de 2010

My usual experience at car dealerships is very hectic, and salesman can be very annoying and pushy. But at Lexus of Orland, I've had the best experience at a dealership I've ever had. My dealer was very informative of all the details of the vehicle, and right away found us any discounts possible. I had been in an accident before purchasing the vehicle, and the dealer always asked how I was feeling, and to come in when I was ready to, never pushed me to come in sooner. He was great. Because the car I wanted wasn't at the dealership yet, they gave me a loaner of the the exact vehicle I was purchasing until the car arrived. I never thought that was even possible. The services and guarantees they offer cannot be beat. And the accomadations at the dealership while you are waiting for anything are unlike anything I've seen. I'm used to dirty coffee machines and a 13 inch T.V. at other dealerships, but at Lexus of Orland everything is very clean, and comfortable. Not to mention a big flat screen T.V. to watch, and internet access if you need it. I can go on and on, but overall, my experience here was excellent and I am very happy with the customer service and my new Lexus! I would recommend anyone that is interested in buying a Lexus to come to this dealership, you will be glad you did.

cla

29 de dic. de 2010

This was the best car buying experience I have ever experienced. The salesman, John Ike, is a true professional, patient and thorough; the used car manager, Bob Vittorio, is on top of his game, and very fair. The finance department staff person is efficient, knowledgeable and very easy to deal with. I would highly recommend this dealtership for new or used car purchases.

Sue C

29 de dic. de 2010

We have been purchasing vehicles from this dealership since 1991 and have always been treated well. We currently own 3 cars and all have been purchased at this dealership. The service department is outstanding and we have been very satisfied with the salesman when we purchase a vehicle.

sstrez

29 de dic. de 2010

Very clean dealer. The vehicle was in detail when I arrived and the sales agent did not hesitate to bring me into the detail shop too see the car. The shop was very neat. Friendly and responsive sales agent. Deal was pleasant and moved quickly.All employees were pleasant.

algardella

29 de dic. de 2010

We had previously purchased a Lexus at Lexus of Orland and were always satisfied with the sales and service experience. The place is very upscale and the people are very friendly. Our salesman, Chris Merx, was very knowledgable, helpful and personable, which made our our experience pleasurable. We went in just to look at a car and because of our experience with Chris we wound up buying one.

tmakwana

28 de dic. de 2010

Attractive pricing coupled with attentive customer service make for a great dealership. Additionally, the entire sales process was straight forward and very efficient. I purchased a CPO Lexus and I highly recommend Lexus of Orland and Mike Sabatino.

DardenInd

28 de dic. de 2010

I would recommend this dealership as well as the salesman ( Chris Merx ). They answered all questions and worked to earn my business. They presented their product and explained the advantages of a Lexus without running down the other dealerships. Chris went out of his way to make the experience pleasant and actually provided transportation as I returned my last lease to another dealership.

karchal

24 de dic. de 2010

Our experience was excellent. The dealer was low pressure and had a comfortable place for us to wait while our new car was being serviced. If you are looking for a new or used Lexus this is an excellent dealer and friendly dealership. The car wash and free loaner cars will be nice to use when we are in the area.

akemp

20 de dic. de 2010

I GAVE LEXUS OF ORLAND AN OVERALL RATING OF FIVE BECAUSE THEY DESERVE IT. THIS IS THE THIRD NEW CAR I'VE PURCHASED FROM THEM. HONESTLY SPEAKING IN 2003, I WAS INDECISIVE WITH MY INITAL PURCHASE. I LIKED THE LOOK OF THE CADILLAC CTS BETTER, BUT AFTER GOING PASS THE SERVICE WAITNG AREA OF A CADILLAC DEALERSHIP, I WAS DISCOURAGED.NONE OF THE WAITING CUSTOMERS LOOKED HAPPY. IN FACT, ONE CUSTOMER TOLD ME HE WASN'T HAPPY WITH HIS CAR OR THE SERVICE DEPARTMENT. SO I VENTURED OVER TO LEXUS OF ORLAND, WHERE EVERYONE IN THE WAITNG AREA LOOKED EITHER HAPPY, CONTENT, OR WERE LOOKING AT THE LATEST MODELS, CONTEMPLATING THEIR NEXT PURCHASE. I LEASED THE 2003 ES 300. MY NEXT PURCHASING EXPERIENCE IN 2007 WAS EVEN BETTER. LEXUS OF ORLAND HAD MOVED TO THEIR PRESENT LOCATION, WITH A MORE CUSTOMER FRIENDLY, BEAUTIFUL WAITING AREA. MY SALES PERSON, KELLY MCLEOD WAS JUST EXCELLENT.ALSO IT HELPED THAT THE 2007 ES350 HAD A BETTER LOOKING BODY STYLE. LAST, BUT NOT LEAST, MY SALESPERSON, KEVIN MARTIN WAS THE BEST. 2010, HAS BEEN A ROUGH YEAR FOR ME (MY MOM PASSED, MY TEENAGE SON'S A FRESHMAN EXPERIENCING GROWING PAINS & FREEDOM). BELIEVE ME, KEVIN HAD HIS WORK CUT OUT FOR HIM. BUT HE WAS BOTH PATIENT AND PERSISTENT; HE RODE THE STORM, PERSEVERED AND CONVINCED ME TO BUY MY 2011 ES350. HE KNEW..... I REALLY WANTED THE 2011 ES350. (SMILE)

jerryraupach1

16 de dic. de 2010

I am very pleased with the level of service i received from Mitch when i bought my pre owned car along with the trade in of my car i had for 10 years, a gs 430. Bob Vittorio was also a very easy to deal with as he was part of the whole process. I was also impressed with the team of people i delt with after i bought the car.... the girl i did my financing with, the guy that showed my all the gadgets and the porter who cleaned my car. I am very pleased with my car decision and the people of Orland Lexas and would not hesitate to refer Mitch and Orland Lexas to any of my friends and family.Thanks and please feel free to contact me at 630-918-0800 if you have any questions.Jerry RaupachPension Performance Inc.

bremcco

12 de dic. de 2010

Unlike other Lexus dealers we visited in the area, the Lexus of Orland Team really hit the ground running. Very accomodating and customer focused. Worked out a deal that was mutaully benifical to both parties. I would recommend this dealership to any of my friends and return to purchase a vehicle in the future.

Whelge71

1 de dic. de 2010

It was a pleasure working with Gus in coming to a deal on our pre-owned Lexus RX350. He was very knowledgeable about his products and inventory and very professional in his approach to selling a vehicle. His knowledge of the Lexus Pre-Owned warranty as well as the Lexus philosophy of backing their vehicles instilled confidence in purchasing a Pre-Owned vehicle. I would not hesitate to recommend him to an acquaintance who was interested in making the move to the Lexus product.Tommy,who gave the orientation to the new car was friendly and also very knowledgeable about the sophisticated equipment on the car. It would be great if there was an orientation class available to go over the fine points of the cars. There are so many things to beme acquainted with, that the time spent initially is almost overwhelming.The dealership has gone all out in providing an environment commensurate with the image of the Lexus name. The showroom, the restrooms and the entire facility are first class.I am looking forward to many years of enjoyment with our new Lexus.

dodgecharger123456

27 de nov. de 2010

my experience at lexus of orland was great from the time i got there untill we left was first class treatment. They made you feel like they really cared about taking care of you.I have bought cars from other place never had this kind of treatment.Our salesman was awsome very professional treated us like gold. Cant say enough about lexus of orland.Everybody we met was very nice and always greated you with a smile.I would definitely recommend lexus of orland to anybody who wants first class treatment.

cmeyers

17 de nov. de 2010

Recently, my husband and I purchased our 3rd Lexus from Lexus of Orland Park. As always we were made to feel as though we are part of an exclusive club. As soon as we walk through the front entry, we are greeted with a warm smile from the receptionist and hardy handshakes from the various dealership managers as they spot us from across the showroom floor. The sales associate is our liaison, as we continue through new vehicle selection, the trade-in process, pricing, documentation and required paperwork. From final selection through trade-in, finance and delivery, our sales associate is never more than a few steps away as he works behind the scene to coordinate all aspects of our new car purchase. We are always treated with the upmost respect and professionalism. As far as service and product delivery are concerned, Lexus of Orland Park cannot be beatperiod! Every aspect of our new vehicles technology is presented and reviewed in the delivery process. Features and operational details are reviewed with assurances of follow-up guidance at any time, if necessary. All communications connectivity is synchronized along with radio presetsno detail goes unaddressed. Service, after purchase, is impeccable; the service reps seem to know my vehicles, past and present, better than I do. We have shopped other Lexus dealerships, and although we find all to be very accommodating, we always return to Lexus of Orland for the best new car pricing, trade-in value, finance rate, and product delivery and service. On the lighter side, no other dealership can match the sociability and jovial atmosphere we experience at Lexus of Orland Park. It's as though we are being entertained by good friends and family.

Schlis

5 de nov. de 2007

Worst car buying experience I ever encountered in 35 years. They told me my car was equipped with HID headlamps and I found out through Lexus that in fact it did't have them. When I confronted them with the truth I could not get a phone call or email returned. Waited two hours for the finance manager to see me even though I paid cash for the vehicle and it was already prepped and waiting outside. The only people in the show room at the time were sales people. I did enjoy their fancy coffe machine. I needed three cups to stay awake while I waited.

kensteff

2 de feb. de 2007

Everyone has always been professional and the work done quickly and correctly.