CSpan

30 de sep. de 2016

Mr. Young was my service adviser and a great service is what he provided.His Personality and knowledge will help Lexus keep a lot of customers.

klipp2

30 de sep. de 2016

Good and bad experience. I started the process with a salesman who was extremely nice. It was recommended that I switch and work with the department that deals with "friends and family" but I wanted the salesman to get credit. That was my mistake. I felt like financing misled me on the "friends and family discount." My trade-in was devalued by $150 and I was then given $150 for the "friends and family discount". I received the same full dollar value when my car was appraised a month earlier. There was no line item for the discount.The car - wow! I was driving a 2004 Lexus GS before. Who knew how many changes could be made in such a short period of time? A beautiful, luxurious car that drives well and makes you feel safe.Jim Riter was helpful through the buying process.

Nona Jasne

27 de sep. de 2016

Very nice Salesmen but, the process of buying a car is very upsetting because you never get one fare price unless you fight for it.Technology staff very informative, very helpful, but a phone call request was not returned.Car very pretty, and drives nicely. Would have liked a split back seat and automatic mirrors that can be closed from the inside.

Tyler

27 de sep. de 2016

Excellent Service with Franchesca Everytime!!Both my husband and I get our cars serviced at Lexus! Franchesca always goes above and beyond!

Susan H

25 de sep. de 2016

Very impressive dealership! Overall I give them 5stars in every aspect!!!!

JT

22 de sep. de 2016

I will always stick with a Lexus. I love that car and I love the service.

Paul M B

21 de sep. de 2016

This is about a new 2016 Lexus RX450h that I purchased from Lexus of Palm Beach in Florida. I placed the order 12/8/15 when this newly designed very popular model was in extremely high demand. Additionally, this was a custom order of optional equipment and this hybrid is made only in Japan. During the 7 month wait for the car, I'd called Ann & Mark who both assisted me with the purchase fairly rerularly and at times expressing my frustration with the long delay. They were both patient, courteous and as helpful as possible. They were also very fair with the sales price and even shipped the car to my summer address 1500 mi away after they received it, at Lexus' expense! They were wonderful and I'd never buy a Lexus anywhere else.

Michael Fish

21 de sep. de 2016

Danny Chupek our service advisor is upbeat, attentive and thorough when it comes to servicing our vehicle.

Jody Davis

21 de sep. de 2016

Bill was very helpful in explaining the service that my vehicle required.

Bobbi

21 de sep. de 2016

We wandered into the dealership unaware that we were there on the last weekend of a month long promotion. Therefore we were there hours on day 1 and the next day when we purchased. Our salesman was new but extremely courteous and pleasant. It wasWith a free afternoon of a 3 day w/e we drove to a Lexus dealer, unaware that we were at the end of a Lexus sales promotion. Our salesman was new and rather inexperienced, but he was very pleasant and courteous. He was also very respectful and did not get to that place where he treated us like buddies. That was refreshing and kept us engaged. The pressure was high to purchase that day From the finance person,but we resisted and returned the next day to seal the deal. This took many hours and we closed the place. We did not expect to leave with the car, that was a shock, and , in fact, we tried to put that off for 1 week as we were going away .Then at the end of the financial transaction we were hit with the "extended warranty". Now it's after 8 PM, we are hungry and tired, and we agreed to one of the options. The next morning I spoke to the finance officer and told him that I was going to be in with the extra car keys and that I was cancelling the extended warranty. He tried to talk me out of it,but couldn't. So, in assessing this transaction I would say that we were impressed with the inexperienced salesman, who, while inexperienced, was respectful, and the finance guy acted like a typical car salesman.

Valued Customer

19 de sep. de 2016

Excellent service all the time plus ,Charlie Dao is a pretty good service advisor .

David

16 de sep. de 2016

Lexus follows thru on repairs and recall services and their service personnel have been cordial. However, we have never had the car, or our previous Lexus in for repairs without them finding one or more additional items which they say need done. More than once we have found these repairs are not needed. Most recently, we took the car in, and they claimed the car was leaking oil. We keep the car in a garage and have never seen a drop of oil on the garage floor. How can a person trust an organization when we have this experience?

Terry Head

14 de sep. de 2016

The visit was excellent except for the Steering noise that was " that's the way it is". I have been a Lexus customer since 2005 and That's NOT the way it is. Hopefully when I return to have the entertainment system replaced, they will also 'fix' the steering issue!

Joyce Galleshaw

14 de sep. de 2016

I am very satisfied with every transaction concerning my new car especially with my dealer Barry who was wonderful.

Gloria Mozayeny

13 de sep. de 2016

Great service department. Gave us a loaner that was the same RX350. Great dealership.

Mary Catherine

12 de sep. de 2016

Excellent service on my car - thank you so much for all your hard work.

Rosalyn

12 de sep. de 2016

Mr. Young is an excellent client service manager. He's very responsive. So good to find trustworthy professionals.

Mark Meckly

12 de sep. de 2016

Service advisor Bill was very accommodating. Car was serviced in a timely and professional manner.

CLM

12 de sep. de 2016

Salesman was terrific. Went out of his way to make sure we were comfortable and that we understood each step of the process.

LISCENT Hampton

10 de sep. de 2016

Very friendly and cooperative, attentive like his performance

Ricky chanderballi

6 de sep. de 2016

Rick bouker always goes above and beyond to assist me.

Cynthia (Frankie) Novota

2 de sep. de 2016

It was quite pleasant. All repairs completed as requested.

Valued Customer Kenneth D. George

2 de sep. de 2016

Friendly atmosphere and employees and loungeReminders appreciated.

Joyce Galleshaw

2 de sep. de 2016

Barry Oland was a wonderful sales person who went out of his way to make the sale as easy and enjoyable as possible as well as informative on the automobile I was interested in.

Mohammad

30 de ago. de 2016

I would highly recommend Autonation. The sales person was very helpful.

Brenda Shaw

30 de ago. de 2016

Love the car. This is my second RX.Had first RX for 12 years. Never had a car so long. When I traded last week the car had no noises, etc. car was perfect. I was so pleased with the RX that I bought another one.Drove German cars for 20 years before I tried Lexus. German cars maintenance is constant and expensive! Not the case with Lexus.Maintenance was excellent. Always had maintenance done at Lexus dealer. Very pleased. In my estimation you cannot beat Lexus. They win on all levels.

Alan L Curry

29 de ago. de 2016

Jim Ritter made it worth our trip from Georgia from beginning of negotiations to the final purchase! ! It was the best car buying experience ever! !

Anieves

26 de ago. de 2016

I had an outstanding experience at this facility. Would recommend it to anyone looking to purchase a Lexus

Valued Customer Ron Sciscent

26 de ago. de 2016

Had a nice experience and all my concerns were taken care of.

Mark

25 de ago. de 2016

My service appointment is always honored on time and the service advisor is pleasant and professional. The facility is very modern and bagels and coffee are great!

Junhan Shen

25 de ago. de 2016

I totally love this car! Performance & Styling I would rate an 5star. Interior styling is very nice.Performance is excellent.Clear readable dashboard and Radio tone is robust and of high quality. I recommend this car.

Steve Fried

24 de ago. de 2016

I have had my 3 Lexus ES sedans serviced at Palm Beach Lexus and ONLY USE Darrell Young as my Service Advisor. I'm an engineer and have worked on cars as a hobby, so when I take them for service, I want an advisor who knows about cars. Darrell is a former service technician and knows how they work, so he's not one who just writes down what I say and passes the work off to a technician to do it. He makes sure the work is done right and goes the extra mile to ensure I am completely satisfied. 4 years ago, after many years as a loyal customer at JM Lexus, I started having problems with their work quality. I switched to Palm Beach Lexus and have never had a problem and have never looked back.

SP

23 de ago. de 2016

Love the car, great salesman Tony Skulski.great and easy to do biz with.

BGP

23 de ago. de 2016

We bought the CT 200h at Palm Beach Lexus. Our sales consultant was Horatio Edwards. We actually went there to test drive a sport version special edition model and fell in love with it. I'm not a big person and felt very comfortable driving it. We had no intention of purchasing a car that day as we were strongly interested in a totally different car that was going to be our next stop. Needless to say our plans did not materialize as we obtained a great price for the vehicle. Horatio was the consumate professional. At first I wondered about the other car I was interested in but after driving this vehicle for the last few days, I can say that it was definitely the right choice. Very happy with the purchase and the brand.

William Reeve

22 de ago. de 2016

Bill Power did an awesome job overseeing the scheduled maintenance of our Lexus and I would highly recommend him and the dealership to anyone needing a new car or service.....

Amy

22 de ago. de 2016

Greeted quickly, my service tech was ready and prepared for me. Jennifer got me in and out quickly! Because of her I wouldn't dream of going anywhere else for service!

James Morgan

19 de ago. de 2016

Best service I have ever experienced. Best service rep at Lexus.

lois

18 de ago. de 2016

Very professional good service. Waiting room is comfortable and pleasant

James Morgan

18 de ago. de 2016

Best service visit I have ever had. Danny, my service rep, went out of his way to insure my care was fully serviced and properly attended to. He was aware of all my past service history and fully explained what I needed done and when. He is the best.

Lorraine

17 de ago. de 2016

Usually when I have bought a car it took hours of negotiating and games by the dealership.At Lexus, they were straight and to the point with no games or hours. It was very delightful! Will continue with this dealership in WPBch.

Lowanda Gordon

17 de ago. de 2016

replacement on dashboard still waiting for all four door panel which are in badly condition. have been waiting for over a year from first letter of replacement.

Elona lennitt

16 de ago. de 2016

Great service.Couteous and professional service dept

Hemstreet

16 de ago. de 2016

Friendly and efficient staff.clean inviting surroundings while waiting.

Michael Seidman

16 de ago. de 2016

The entire process was made very easy and convienient

AvelinoP

15 de ago. de 2016

Edward is an excellent Professional that understood my needs.

Stanvk

14 de ago. de 2016

Excellent experience except for time it takes. Took too long for first price quote and too long to complete deal after decision.

Cheryl Liebowitz

10 de ago. de 2016

Service is top notch from telephone contact to picking up my car when it was finished being serviced. Thank you to my agent, Rick!

Linda Terranova

9 de ago. de 2016

dealership great but the 2016 Rx350 I leased is VERY loud. vibration sound when it goes into 2nd and third gear when under 30 miles per hour. dealership said it is normal. Loudest luxury car I have ever had. Even passengers have said something about the sound. probably won't release if not fixed. It should not be this loud!

Sunnydayz08

9 de ago. de 2016

After looking for a car for 5 days and numerous dealerships, I emailed Lexus of Palm Beach. Larry Muirhead was my contact and after speaking with him I decided to try one more place. The showroom was clean and beautiful, but more important was the customer service I received. The experience was not stressful, no pressure, just a nice genuine person to help me buy a car!

Keith B.

8 de ago. de 2016

My sales representative was very responsive and assisted with expediting the purchase. The experience was mostly positive with the following exceptions:-Although I made if very clear from the beginning that I wanted to purchase the vehicle I was continuously being asked to send money before I was able to confirm that the vehicle was in good condition. Additionally I was asked several times to send the down payment we discussed prior to finalizing the paperwork. This was somewhat of a putoff.-My other complaint was that there were black scuff marks on the ceiling on the rear passenger side of the car. I really feel as though this is something that should have been noticed and cleaned up prior to shipping me the vehicle.

Robert

3 de ago. de 2016

Easy, fast, professional, perfect! A very nice afternoon.

Linda Epps

2 de ago. de 2016

I had a great experience with this dealership. I went in with a trade that was upside down and my salesman, finance officer and manager really worked with me to make this deal happen. I can't be more happier! Definitely will buy again!

Mona

2 de ago. de 2016

as always...Usman Athar does a professional, courtious, timely job in getting my car serviced

Bobbie Adelstein

2 de ago. de 2016

Scott Goldin was very helpful. The overall experience was pleasant.

Rosemary

1 de ago. de 2016

Danny Chepeck was terrific always consistent friendly gets me in and out quickly Doesn't try to sell me stuff I don't need thank you Danny

Nancy

30 de jul. de 2016

Brought car in to get serviced. Everyone was very helpful and kind.

Gerald young

30 de jul. de 2016

Not at all happy. Work was performed and billed with out any consultations. I was under the impression the service was a no charge and got hit with a bill that was never approved prior to work being performed. I have tried to contact the service manager twice both times leaving a voice mail and have never got a return call. Crazy.

Lois and Stanley

29 de jul. de 2016

Good experience as usual since this is not our first Lexus. Hamsa Masri was absolutely terrific. The technolgy people, Kelly and Natasha, were very easy to understand as the functions were explained.

Marilyn C.

29 de jul. de 2016

This is my 5th Lexus 350 ES leased or purchased from Lexus of Palm Beach. I have had all of my services done there also. The facility is great; service has always been prompt and efficient. The salesman for this recent lease was very pleasant and accommodating.

Donovan H

26 de jul. de 2016

My experience was a memorable one. Coming from an exceptional BMW dealer service, I was scared that the service could not compare, I was so wrong. The team at Auto Nation was so professional and on point, I felt at home.

Emma and Richard Ogens

24 de jul. de 2016

It was just terrific. All of the people were professional, courteous and knowledgeable. We felt no extrinsic pressure and were quite comfortable with everything which was presented to us.What a great staff they have from Annette down to the young lady who showed us how to use the car!Lexus is indeed fortunate to have such terrific people working for them.We are quite pleased and happy with our second Lexus from this dealership.

Rich

22 de jul. de 2016

My experience was first rate, as always. Scott Golden is the best always a "10" across the board. In the many years I have owned my GS 350 Scott always gets me in on time and returns it to me in perfect condition. The Lexus facility is top notch, just beautiful and always well stocked with polite knowledgeable staff. I will continue to return even though my car has 165,500 miles and climbing.

Regina Gillespie

20 de jul. de 2016

Rick went above and beyond to make sure everything was perfect!

Saunie

19 de jul. de 2016

Easy breezy. I always take my Lexus to the Lexus Dealership for service because they do such a good job and don't try to sell me something my auto doesn't need. They are very trustworthy. I pay a little more, but it is worth it.

Carolyn

15 de jul. de 2016

My new car purchase was quick and easy. Highly recommend Palm Beach Lexus.

Peter B

15 de jul. de 2016

For the last seven years, I have had my Lexus serviced at Lexus of Palm Beach. Bill Powers as been my service contact for the last five years. Bill always delivers excellent service and takes car of all of my concerns. He is the BEST!

Barry

12 de jul. de 2016

Danny took excellent care of us in 30 minutes without an appointment.

Andi

11 de jul. de 2016

Very happy with my SUV. Even when my warranty period runs out, I will continue to have my car serviced at the dealer. Because of Francesa Schintu. She's dependable, knowledgeable, and cares about her customers. She a pleasure to deal with!

Susan

6 de jul. de 2016

Jennifer always calls me to keep me updated. It is such a pleasure doing business with Lexus due to the excellent customer service!

Dolores

19 de jun. de 2016

Leased a Lexus two years ago. Very happy with the auto. I''m back now to lease another Lexus350 for three more years.

Maria

17 de jun. de 2016

At this dealer you always see the extra mile service. From the person that greets you to the cashier. Dealing with Lexus corporate is another story, they don't care about customer service or needs.

Lucia

17 de jun. de 2016

Danny Chupek was very personable, respectful and efficient.

Ron Baron

14 de jun. de 2016

It was a recallfor an electronic devisewent very smoothly in s matter of minutes

HNIC76

23 de may. de 2016

I purchased a 2016 Lexus RX 350 on 5/7/2016 . It started making a funny sound. Took the car to my local Lexus dealer on 5/13/2016. They advised the car had a bad motor . Wth . The customer service at palmbeach Lexus from Tony Sculski internet sales , Anne Lopatin internet director and the General manager Vivan walker all played a major role in making this purchase the worst experience of my life. I advise anyone reading this review to avoid doing business with Lexus of palm beach. This dealer from top to bottom wasted time and mislead my wife and I .. They didn't return phone calls emails or texts . Long story short they just had the nerve to say we are stuck with the car .we have to go threw the manufacturing company with no help from them .we are on our own wow..they advertise that they have good customer service sure until they get your money . In my opinion this dealership knew this car had a bad motor and sold it to us anyway because they do off-road and road test ..they knew or should have known either way they are negligent.. Please avoid this dealer.

Unhappy customer

4 de mar. de 2016

The worst experience I ever had at this location. I will never buy another car here a NB d definitely will not service my new car here.

Don & Cherida T

27 de feb. de 2016

My wife and I recently bought a new 2016 Lexus RX-350 from Lexus of Palm Beach. The entire experience, from the moment we walked in, was enjoyable which is not always the case when car shopping. The dealership itself is amazing; there's even a cafe staffed by a lady who makes complimentary pancakes and waffles fresh to order! Our salesman, Jim Riter, was a pleasure to deal with. He showed us several models, different colors and features, while being patient as we went back and forth between ourselves deciding which model was right for us. Once we made our decision, he moved us quickly through the buying process. We had a budget in mind and Jim, with some help from the sales director, Ann, was able to get us in the vehicle we really wanted and tweak the numbers until we were satisfied. We rate Lexus of Palm Beach and our new RX350 a perfect 5 out of 5 stars!!

Laurence Prendergast

28 de ene. de 2016

We scheduled service through the valet service since my daughter is in college and this was the easiest way to get the service performed. Charlie Dao was very helpful in coordinating this effort and the pickup and delivery went very smoothly.

Jessica C

27 de ene. de 2016

My experience with Lexus of Palm Beach was nothing short of spectacular. My salesperson Hamsa was knowledgeable very personable, the finance department and paperwork was streamlined and friendly, and Anthony who gave me a thorough overview of the vehicle I purchased was such a pleasure and I learned so much about the car. I would highly recommend Lexus of Palm Beach.

John Sager

20 de ene. de 2016

VERY GOOD, RICK BOUKER VERY HELP FULL.. I WILL BE BACK WHEN I AM IN FLORIDA AND NEED SERVICE FOR MY VEHICLE.

MaryM

15 de ene. de 2016

Rick went above and beyond for us. He helped the minute I got to the Dealership even before my car went to the repair section. We were treated like VIP's. I'm hooked on Lexus and will purchase my next Lexus at this dealership.

Dennis T

3 de ene. de 2016

Claude was very thorough, helpful, and informative.

Satisfied customer

30 de dic. de 2015

Lexus of Palm Beach went above and beyond to make sure that I was a satisfied Lexus customer and would return over and over again for both service and new vehicles. The customer service was wonderful and the service area is amazing. During my car search I visited almost every luxury car dealership in the area and Lexus was by far the nicest and most accommodating both in terms of the car purchase and the service area. Between the massage chairs and cafe, servicing your vehicle at Lexus is always a nice experience. During the car purchasing process, everyone at the dealership was very sweet to my two very active boys. I would like to particularly thank Michael Heinz, the Internet Director at Lexus of Palm Beach for making my car purchase such a delightful experience and ensuring that I will be a Lexus of Palm Beach customer for life.

Roslyn Goldberg

6 de dic. de 2015

Car Salesman Rick Pomante was excellent. Very patient and understanding. I give him a 10 out of 10 rating.

AnnMarie

5 de dic. de 2015

Every three years, I travel from NJ to Lexus of Palm Beach to lease a new car. They are the absolute best in service, selection, pricing and all else that goes with purchasing a new Lexus. For the absolute best experience within the dealership see Peter Glickman who will make your transaction smooth and easy and will have you leaving with a smile. If you need mechanical work, ask for Andy.

HY zipp

5 de dic. de 2015

It was a pleasant experience. The sales person was helpful, patient and accommodating in every way.

Eric

2 de dic. de 2015

After test driving a few Lexus. RX350's. I settled on one that I thought was in excellent condition. The buying process was a pleasant experience.I would highly recommend Lexus of Palm. Beachwhen it's time to buy your next car.

RhonV

28 de nov. de 2015

This is hands down the best car leasing experience I have ever had. I walked out feeling as if the sales consultant (Justin) really listened to all my needs and delivered exactly that, and at a price that was reasonable. We all know how tedious car shopping can be, but I must say that the level of service and professionalism that Lexus of Palm Beach provided, far exceeded our expectations; we were out in 2 hours and with a BIG smile on our faces. Everything was exceptional! I would definitely recommend Palm Beach Lexus; wonderful team!

Rashida Frank

27 de nov. de 2015

I went in for an oil service on my car. I received the best service ever. Thanks

Shulamith Aranowitz

25 de nov. de 2015

Very efficient, pleasant and productive,great experience, all requests has been accommodated, also promised farther service in the future which. I believe will carried, I will definitely recommend you to others, and looking forward to more business in the future.

Carole Esposito

22 de nov. de 2015

Hamsa Masri was an excellent sales representative, very informed and helpful..

Celia new car owner

20 de nov. de 2015

It was a pleasure dealing with Anthony. He was very knowledgeable and sincere.

Ken nemet

20 de nov. de 2015

The best one could ask for in auto serviceAlso the people are working at this Lexus dealership

JIMI HURST

20 de nov. de 2015

I have been a customer of Francesca's and Lexus of Palm Beach for over 5 years and the service is beyond approach....It is EXCELLENT. EVERY TIME I BRING MY CAR IN FOR SERVICING, I AM TREATED EXCEPTIONALLY WELL AND THE REPAIRS ARE PERFECTLY EXECUTED.

BillP

16 de nov. de 2015

In my 50 plus years with a variety of cars and dealerships, Lexus of Palm Beach is the best! Thor Evanson has guided my car's service. Unlike some other (nameless) dealerships, he provided what is needed at a fair price.Whenever I'm ready for a new car, I'll be looking at Lexus of Palm Beach where excellence in service is their middle name!

Dr Sinai Waxman and Harvey Nathanson

14 de nov. de 2015

Leased 2 Lexus last week AT lexus PALM bEACH. Experience was excellent with good pricing and availability. The best part of the process was the sales person, BENJAMIN ISHMAEL.. He was ethical, professional, knowledgeable and very helpful. We will continue with Lexus Palm Beach and his services.Dr Sinai Waxman and Harvey Nathanson Pompano Beach Fl.

Tracy Cohen

1 de nov. de 2015

Great experience leasing a car. Jim Riter our sales person was very helpful and easy to work with. Have always had great service experience there as well. They were very understanding about my 2 kids zipping around the dealership as well!

Maria

31 de oct. de 2015

I purchase a Lexus NX200t...the staff is friendly and very helpful and we left the dealership feeling like family....

Hope

23 de oct. de 2015

I had a wonderful experience with the sales team at Lexus of Palm Beach. Larry, Dawn, & Mark made purchasing my used Lexus easy and I feel assured that I am in good hands with Lexus of Palm Beach. I will go back to this dealership if they can find me an equally magnificent vehicle for me to ship up to my home in New York.

D.Campbell

18 de oct. de 2015

This weekend I purchase a vehicle from this dealership and the process couldn't have gone any smoother. The salesman I worked with was Justin Byron and he provided exceptional customer service throughout the whole looking and buying process. A week before deciding to purchase the vehicle I took it for a test drive and decided I would decide in the coming days if I would go through with the purchase or not. Between the test drive and the closing of the deal Justin thoroughly answered any questions I had and was very understanding of any feelings I expressed. I cannot say enough about the service I received, I will recommend Justin and Lexus of Palm Beach to anyone who will listen to me.

Rita

13 de oct. de 2015

Wonderful-the best car buying experience I have ever had

ERNESTO OLANO

26 de sep. de 2015

EVERYTHING WAS VERY PROFFESIONAL AND FREINDLY. THE DEALERSHIP WAS VERY CLEAN AND REAL FAST SERVICE

DGagent

20 de sep. de 2015

I purchased a used Lexus LS with low miles from them. I had two people, the GENERAL MANAGER & A SALESPERSON go over the car with me while I was on the phone. Both of them failed to mention several obvious items that should have been easily noticed. Suddenly both of them are MIA and won't return my calls. LEXUS SHOULD INVESTIGATE THIS DEALERSHIP

Perfectlypleased

16 de sep. de 2015

From booking the appointment, to the reception, to the expeditious meeting with my service manager (who had my courtesy vehicle ready, to the call about needed repair, to the checkout and valet...this is truly perfection in quality and service! How refreshing!

Roland Plojing

11 de sep. de 2015

Our Salesperson was great...Annette Ploumis. Everything was seamless other than having to play the negotiating game. No worries, though.

WSB MD

7 de sep. de 2015

Raisa and Ann were wonderful to deal with. Smooth leasing process. RC350 is teriffic car! Lexus of Palm Beach is great boutique dealership. This my 3rd Lexus from them. Would definitely return when in the market again for new vehicle!

Senior Gimpy John

4 de sep. de 2015

Despite a disappointing purchase experience, ownership and servicing of my IS250...a big shout-out and sincere thanks to Darrell, my Palm Beach Lexus Service Adviser and Dave, a terrific road service provider...has been outstanding.Despite a bad review in "Consumer's Report" my experience with the car and support staff couldn't be better.

Fred Hazouri

31 de ago. de 2015

I always find this dealership to be top notch. I deal directly with Scot Goldin and he is terrific.

Paul

26 de ago. de 2015

Hello Scott. Thank you very much for your service today. I just wanted to say that since I bought my Lexus from Auto Nation as a certified pre owned car, I have been blow away. First their was no haggling over price. No finance guy beating me up in the box. And now a top notch service department that has handled every small to large issue with a awesome attitude. Service like this should be recognized especially in this day and age where I feel like it's a thing of the past. Scott Goldin is a great representative of your company. I don't feel like I could buy another car anywhere else. Feel free to send this email as far up as you would like too. I am a very satisfied customer and that feels good. Thank you

MBrown

26 de ago. de 2015

Bill Powers is an excellent assistant service manager. He "under promises" and "over delivers". Not only does he get the job done ahead of schedule but he is personally involved in the process to make sure everything is done satisfactorily. I really appreciate that extra effort that he makes.

Fahrettin Ergel

25 de ago. de 2015

We recently bought a new lexus rx 350,Hamseh was so helpful,great customer service...

DanyWPB

25 de ago. de 2015

The service adviser I got on my last visit was the best. He truly had my best interest at heart.

John Dellaripa

22 de ago. de 2015

I had a great buying experience beginning with salesman Gary Monahan, who was extremely helpful in all areas. Everyone was very cheerful and another salesperson Annette (didn't get her last name) went out of her way to retrieve articles I left behind in my traded car. She answered my phone request.

Susan

22 de ago. de 2015

One word FABULOUS!! Buying a car at Lexus was the most pleasurable experience that I've ever had. Everything went so smoothly and my sales person Annette was amazing. Lexus in West Palm Beach is the way to go!

GeriB

22 de ago. de 2015

My first purchase of a hybrid. Sales rep. was able to answer my questions. He suggested we test drive both versions of the vehicle so I could feel the difference of driving the hybrid. Made sense and made the deal! Very patient salesperson.Thank you.

RAVELO,DAISY

20 de ago. de 2015

GREAT WELCOMING BY THE SERVICE WRITER - VERY NICE GENTLEMAN AN EXCEPTIONAL AUTONATION FACILITY-- LEXUS BEING MY PREFFERED BRAND

Rosalie Blood

20 de ago. de 2015

Very nice welcome from arriving to departing. My service agent is fantastic.

david katzneson

15 de ago. de 2015

great experience very good sales person and the technology specialist

S. Smith

3 de ago. de 2015

Outstanding experience from beginning to end! Dennis Jackson, the wonderful internet salesman, even helped me return my rental car to Hertz at 9:00pm so I could drive my new used car home!! He was AWESOME!!! Porters had already gone home so he hustled and did everything!!! Great service!!! And, received great service from Don Arcari, Sales Mgr and Justin Nunes, Fncl Sales Mgr. THANK YOU LEXUS OF PALM BEACH!!!

Alexander Gatts

27 de jul. de 2015

Spectacular buying experience i would not go anywhere else

RICARDO CORDERO

27 de jul. de 2015

Great experience. WENT IN TO LOOK AT A USED CAR AND CAME OUT WITH A NEW CAR.

Dorothy and Howard Morton

24 de jul. de 2015

Jolly good. This our third Lexus and it treating us to a good time every single day. Thanks.Fondly,Dorothy and Howard

SY " SHUSHY " FREIDBERG

7 de jul. de 2015

I HAVE NEVER HAD SUCH A GREAT EXPERIENCE IN BUYING A VEHICLE! DAVE WAS GREAT . ANYONE THAT HELPED ME WAS VERY NICE . NATASHA RAMOS WAS VERY HELPFUL! THE COFFE WAS GREAT TOO!! LOL SHUSHY FREIDBERG

Greg

30 de jun. de 2015

Had been looking for a pre-owned vehicle for a couple of months. Passing by, a vehicle caught my eye. Researched the vehicle on the Lexus website. Made an appointment with Holt Walker.I visited this dealer. The vehicle was advertised at a fair price and in great condition. Low mileage and could pass as new. Worked with Holt for the vehicle inspection, test drive and purchase. Holt was very personable and pleasant to deal with. Not a fan of the Finance Person (no finance needed) efforts to sell me extended warranties and ding protection, but after you say no enough times they get the point.Since buying the vehicle 9 months ago, it has been great. When Shopping for another vehicle went back and worked with Holt again.Thank you! Greg

Doug S

22 de jun. de 2015

Great experience from Lexus of Palm Beach, Mike Simms was our salesperson, he made everything very easy without the usual car dealer headaches, great experience.

Jeanette Macrae

16 de jun. de 2015

My contact, Bill Powers id helpful, always friendly and a total pleasure to deal with. A very pleasant experience

Om prakash

6 de jun. de 2015

Completely satisfied service manager Usman is very friendly courteous and helpful

Aman R

27 de may. de 2015

The service at this dealership was exceptional. I would recommend this Lexus of Palm Beach to all my friends. Very much satisfied with the service. Rick Bouker was very knowledable and polite and great to deal with.

NM

23 de may. de 2015

I recently traded in my Boxter on a Lexus RC 350 F Sport. I wanted a Lexus to begin with ((IS 350C) but I got distracted by the power of Porsche. Don't get me wrong, the Boxter was fun,fast and turned heads, but I never felt at home at Braman. I can't put my finger on why. During a recent service, Braman gave me a loner and I once again found myself at Lexus of Palm Beach. Gerard, or GP as he is referred to by his friends quickly met me outside with a no pressure, jovial, "let's have some fun looking at beautiful cars" attitude. He listened to my issues and concerns and helped steer me into what would work for my family "if" I decided it was time for a change. Once I saw the RC F I knew I wanted it, but in reality, couldn't afford it. The RC350 F Sport was the next best thing to being in an F and way more practical. GP told me from the get go the F was not what I was looking for but he just wanted to show me the awesomeness of it. He was correct, and someday I may have one, but he was dead on when he told me I would love the RC 350 F Sport. GP had an answer for every question I had and I felt like I was hanging out spending the day with my best friend from school who just happened to have the keys to a lot full of beautiful cars. When I decided to take the plunge, the general manager John was very nice and didn't try to nickel and dime me or try to pretend my 2014 Porsche with 5700 miles was not worthy of a good trade. The entire team at Lexus was awesome and easy to deal with. I will be back in a couple of years for an RX 350 SUV when my wife's car is ready to be laid to rest. Its a Toyota Tundra with 197,000 miles. I am expecting at least that mileage from my Lexus. Thank you GP!! You give great advice!! We will be looking for you when the Tundra finally gives out. One last note, the RC 350 F Sport is WAY more fun than the Boxter. I have no worries with it because I have the Lexus quality and reputation behind it. It is stunning in ultrasonic blue micra. It too turns heads and makes me smile everytime I see her. Get the 350 F Sport!!! NM

Patricia king

11 de may. de 2015

Had vehicle in for servicing. Lexus, performed RECALL work while my vehicle was in for service. Convenience, prompt, courteous, and they gave me a loner vehicle for the day while work was performed.

Ray Edwards

24 de mar. de 2015

I bought a 2012 Lexus 460 on January 25, 2015. The sales manager refused to take a check, or a deposit to hold the car. We could only buy it by financing it. (More income for the dealer).After waiting for hours to meet with the finance man we were hastled to but various dealer add-ons. After repeatedly telling him "No" we were at last given the keys. He told us the title paperwork would be sent directly to the Alabama Motor Vehicles Department.A week before the temporary tag expired I called the finance man to ask for a second temporary tag. I was told it would be sent "overnight". It was not. The day after the tag expired I called him again. It would be " overnighted" he assured me. When I received it I saw a secretary waited 4 days after the first tag had expired to even send the replacement, and it was sent by 2 day ground shipping.Now the second temporary tag has expired. I called the Alabama State Motor Vehicles Department and was told they have no record of papers for that vehicle ever being sent.When I pay over $50,000 for a car I expect a better job of service from a dealership. The old phrase "sell ' em and forget 'em" was never more true. I have a car I can not drive because a dealer won't follow up with the paperwork.I plan to file complaints with the Florida Atty. General fraud office, Lexus, West Palm Beach BBB, Chamber of Commerce, Automobile Dealers Association, on every social media, and when I next visit West Palm I plan to hold a press conference with local media, and expose this group of slugs for what they are.

Dudley Smith

11 de mar. de 2015

Annette was fabulous. The buying experience was long with too many papers to sign and too many warranty options to review.

LeePB

11 de mar. de 2015

I went in ready to buy another Lexus IS350, but at the suggestion of Ashley, ended up buying an ES300h. It's a great choice for me, and I love it. A luxury car with 40mpg mileage! Ashley Manfredi and all the other members of the staff could not have been more accommodating, and I thought the final price was reasonable.

Anthony & Coleen

11 de mar. de 2015

My first Lexus purchase was in 2002. I bought a RX300 & it is still running! This time my wife & I needed a second car & purchased a 2015 RX350. Through it all the experience was as good as it could have been. Horatio is a pleasure to work with. His sales approach is not pressure, its determining needs and providing info to satisfy those needs. I couldn't be more satisfied.....

Indianalan Hoover

11 de mar. de 2015

This dealership is incredible. I want to purchase every one of my automobiles at Palm Beach Lexis. Go see Tony S in the sales department. He will schedule an appointment that you'll want to make. When I walked in, I was introduced to the VIP of marketing as well as The Vice President, The General Manager, The Sales Manager and The Internet Manager. It was the impeccable integrity of the entire staff that made my transaction smooth and easy. Matt in the finance office went to battle with 2 banks competing for my business in order to get me the best interest rate. Chris A in the service department never hesitated for a moment to make the warranty valid. Finally, I received a GREAT discount to add icing to the cake. Yes YES YES!!!! Thank you LEXIS

smooth

10 de mar. de 2015

Have been buying and servicing my Lexus vehicles here for a long time. Customer service is great with the same people that remember you. Always treated fair and professional.

Harry B Schloss

4 de mar. de 2015

After researching and speaking to five Florida Lexus dealerships, my decision was easily made - I recently leased a 2015 F-Sport, GS-350 Lexus, crafted model from Palm Beach Lexus - Why? - I was treated with respect, the sales people were courteous, had integrity, were totally honest, most caring, and were unbelievably fair with their pricing - No pressure was exerted on me to lease or buy the vehicle - I have never felt so comfortable and at home as I did in the sales persons office - Credit Tony Romano, Internet sales and Michael Heinz, general manager who are two of the finest gentlemen that I have come across at any dealership in over a decade - They actually made you feel like family and treated you as such - I have already recommended and referred two of my friends to this dealership and rest assured I will recommend many more to them - If you visit this dealership, you will be pleasantly surprised how well you are treated - I can unequivocally state, Lexus of Palm Beach has my highest rating.... And then some - Why not give them a try - I promise you will not be disappointed. Harry B Schloss P.S. - The car rides absolutely super - After my purchase, I have also received a plethora of phone calls and emails, congratulating me on my purchase, and asking me how they can further assist me as they welcomed me to the Lexus of Palm Beach "family"

Rolf and Nancy L.

1 de mar. de 2015

My wife and I recently purchased a used LS430 from Palm Beach Lexus, Both the sales process through Michael Simms, and the follow up service experience through Chris Vanassche were first class. As a frequent car purchasers, it is refreshing to find professional and no nonsense dealer that stands behind their product. Thank you, this will not be the last car we buy from Palm Beach Lexus.

Jeffrey liteack

26 de feb. de 2015

Excellent sales assistance with a warm greeting and friendly service throughout the process. We took delivery the same day and everyone hustled. The sales assistant ran all over to satisfy us when necessary the assistant manager became involved.We were invited back for further lessons on the use of the electronic systems something we really need. All together a pleasant experience. I would recommend Ashley to anyone who wanted a new car.The clean facilities enhanced the process.

Mike & Claire

25 de feb. de 2015

My wife and I bought a 2015 RX 350 at the Lexus of Palm Beach dealership. Buying a new car can be a trying experience but the people at Lexus of Palm Beach were easy to work with their low pressure approach and professional approach. The price they offered was very fair and made the decision to buy an easy one!

Rick

25 de feb. de 2015

great customer service, they got me the car as I want

Troy Miller

18 de feb. de 2015

I really like the dealer they seem nice, and fair.. My Rep Danny seems to look out for my best interest as well

Johanna and Michael Joseph

18 de feb. de 2015

Having just come from Australia we needed two cars asap. The team was very helpful and took their time explaining everything to us. It was a pleasure dealing with efficient people.

Kay Gilman

12 de feb. de 2015

I was very pleased with the overall experience, the implementation of the purchase and the follow-up.

Edward Satran

6 de feb. de 2015

Very good efficient and fairly quick. We also looked at some of the cars on the floor which helped pass the time

Daryl O

6 de feb. de 2015

Charlie Dao is an Outstanding Customer Service Representative of the Lexus Brand.He went beyond my expectations and made me proud to own a Lexus and have it serviced at Lexus of Palm Beach.

angelo la rosa

4 de feb. de 2015

I've complained several times about setting my lights back to the position they were when i arrived for service, and yet last evening when i used my car to attend a function at the K of C . lo and behold no lights. so i had to fumble in the dark for the light switch so i could set the lights to to auto position. this may sounds like petty complaining ,but if you had to drive several blocks before you realized you had no lights. its pretty scary...........

MARY LOUISE MONTANARI

3 de feb. de 2015

Excellent sales person. Good delivery Service. I would like to have received a better understanding of the value implications of various lease alternatives ie miles, term, etc.I would have preferred a shorter lease term, ie 27 rather than 36 months; and a lower annual mileage ie 7500 rather than 10000 annual miles. This was my first time leasing, and would have preferred these options.FredMontanari

Craig

3 de feb. de 2015

Worked very quickly to fond us the car we wanted at a very good price and then delivered the vehicle to us. Couldn't have been more convenient!

Moss

3 de feb. de 2015

Overall, a pleasant experience other than the fact that it took several hours to seal the deal.

boosh2thaface

2 de feb. de 2015

Great all around experience would recommend them to all my friends when they are looking for a vehicle

Jack holtzman

2 de feb. de 2015

Danielle Walker did a commendable job looking after our needs.

Guadalupe Garcia

2 de feb. de 2015

Excellent experience. Friendly service. Very professional in explaining the need to change the way I had the plastic floormat laying on the floor and the possibility of having an accident. Thank you!!!

Craig Zimmaro

31 de ene. de 2015

I previously had written a positive review regarding my experience while leasing a Lexus ES 350. I then returned to purchase an extended warrantee on my son's Honda, who's original warrantee was about to expire. Jason and Justin , in the Finance Dept. wrote me a Lexus Platinum warrantee that was exactly what we needed. As I had experienced during the leasing process on my Lexus, Lexus of the Palm Beaches respected me enough to not waste my time and gave me the best deal available on this warrantee the first time without going through a frustrating negotiation. It is enlightening to deal with people of integrity who care about my needs. I will be returning again and again to do business with this fine organization. Craig and Victoria Zimmaro Lake Worth, Fl.

ACBENCH

27 de ene. de 2015

West Palm Lexus is by far the best auto shopping experience I have ever had. Been buying Auto's for fifty years. ACBENCH

ACBENCH

26 de ene. de 2015

Purchased a vehicle 1/24/15 and must say this is by far the best vehicle shopping experience I have ever had. The sales agent Rick with 27 years experience made the visit most enjoyable. His expert advise,knowledge, patients , humor, I can go on and on about this guy. All the associates we came in contact with were great. The dealership is a show place,the best we have ever visited.

John Fleischman

21 de ene. de 2015

We enjoyed our experience with Tony and Alex. They made buying a car easy.

Richard

21 de ene. de 2015

We have bought cars at this dealership many times before. We have to say that this is the worst experience We have ever had.By the way We traded our 2013 Honda accord XLE and bought a 2015 sport GS 350. We intended to get a black color until the sellsman took me out for a test drive she accelerated so much on a new car I felt like I was on a racing track therefor, we switched to the white one instead. When we were at the signing desk with the financing lady we were called foolish by her because we denied the extra warranty and while we tried to finish all the paper work so we could go home we were there from 1:00pm until 9:30pm with two young kids (2and4yrs old) as we went out to our new car the sellsman had already tried to transfer some of our belongings from our old car to the new car. She left both of our car seats by the curb and the got rained on she did not even try to offer us anything to dry them then she left. This is not acceptable and very unprofessional we would not come back or recomand anyone to come to this dealership ever.

Carmen M

20 de ene. de 2015

We had a GREAT! Experience at Lexus of Palm Beach. Very friendly, respectful and professional consultants, Claude and Stephanie! they spend plenty of time helping us reach a deal we could accept.

jerry and sara sackett

19 de ene. de 2015

We must admit that the ambience of your facility is inspiring. But if it not for the sincere sales accomadation by Jim Reiter we would have continued to look further. The service provided by Jim Reiter made our purchase so pleasureable and comfotable that we did not need to. In the future we would not hesitate to recommend your dealership. We now look to buying our next Lexus from you.Thank all your employees for us.

Lexus ES-350

14 de ene. de 2015

Everyone was very polite, professional, and happy. It felt like home, I would recommend a friend.

Glenda

13 de ene. de 2015

The experience was Great at this Dealership. My Saleman G. Grante was very familiar was the car I purchased and made it a easy and enjoyable experience for me.. I highly recommend this facility to anyone looking to purchase Lexus vehicle.

Mohammed Ahmed

12 de ene. de 2015

Hi Dear Sir/Madam,Thanks my story is simple I came to shop but I bought the car because of excellent behavior and politely spoken and clear about the Lexus cars and the person who move me to take decision to buy a great car..Thanks again and Best Regards,Mohammed A Ahmed

Gwen Feldman

12 de ene. de 2015

We flew to Florida for our annual winter vacation and now are driving back to New York in a beautiful 2011 350 ES Lexus! We were looking for another car but we had made no solid plans to buy this trip. We casually kept checking on-line for the right car with all the desired perks at the right price - and Lexus of Palm Beach popped-up with a car we had to see. The fact that this car came with a 3 year certified-pre-owned warranty sealed the deal for us.Holt Walker, the Lexus of Palm Beach on-line sales rep handled our sale with ease making sure all of our questions were addressed. The atmosphere in the dealership was friendly and inviting. I would recommend LofBP wholeheartedly to anyone looking for a car - new or used.

Dr. Nancy Wiley

11 de ene. de 2015

I was coming off a lease of another 350 RX from another dealership. I felt that the level of customer service was more personal at the West Palm Dealership. They also made turning in my older RX seamless.

Richard

9 de ene. de 2015

Problem arose with dashboard composite and needed replacement. Part was ordered and replaced without question.

Timothy Dawson

8 de ene. de 2015

My first time at a Lexus dealership and the service and salespersons were remarkable I felt very comfortable and at ease to find a good car and a great deal !

Mike F

1 de ene. de 2015

My salesman was the best! They had the car and color I wanted.

Sports man

31 de dic. de 2014

I bought a Gs 350 For Sport and my Sales people did a really nice job Not Pushy at allAlso the the woman in the Finance department was really helpful I would recommend this Dealer

Brenden M

30 de dic. de 2014

Lexus of the Palm Beaches went above and beyond for me and made the deal happen when JM Lexus wouldn't. Larry is a great salesperson and I would highly recommend him!

Brenda B

30 de dic. de 2014

Wonderful experience, as usual. I have bought or leased five cars from Tony, my salesman. Never a problem with anything.

Adam Brock

29 de dic. de 2014

Worked with Peter Glickman today to purchase our used car today. Eli the sales manager was terrific and assisted to get the deal to where it needed to be for us to purchase.

Elena Fasul

26 de dic. de 2014

Fantastic!! Best customer service Will go back to Lexus Palm Beach every time I need a car--Stephanie---Fantastic

Stanley Cohen, DDS

24 de dic. de 2014

My experience in purchasing the RX 350as very good. Holt and his team were very professional honest and delivered the car and full explanation to my satisfaction. This is the first non European auto that I have driven in a long time. What compensates for the "feel"of the road and handling is extreme comfort and luxury and relaxing riding experience. . The auto so far proves very favorable, in color, amenities and finish. Thank you.

Tim Paul

23 de dic. de 2014

Alex was great to work with / all were easy to work with.

Charles Gibbons

21 de dic. de 2014

Since buying my first car, I have to say that Palm beach lexas and Eric Kessler were a pleasure to do business with. They are most importantly HONEST! They mean what they say; I've finally found a car dealership for now and the future!

Rosalie W

20 de dic. de 2014

We had a very nice experience with LEXUSOF PALM BEACH. WE LEASED our ES350 there. due to the service given by Jerry Hufft.

Francis G.

20 de dic. de 2014

My purchase of a new 2015 Lexus RX 350 was the easiest & most enjoyable deal that I have ever made to date.. Sales dept. went above and beyond to satisfy my needs...

Cindi Lexus Fan

19 de dic. de 2014

I enjoyed the entire experience including dealing with the salesman and finance department. The i350 was a used car and runs like a dream. It's everything I thought it would be and more.

John J. Giordano

19 de dic. de 2014

Very Satisfied. Have Leased some 4/5 cars fro Lexus of Palm Beach.

william peshina

19 de dic. de 2014

made it enjoyable buying a car everyone who helped us was great especially guy vaccaro

Mr. and Mrs. Charles Ruby

19 de dic. de 2014

We had looked at used cars at this dealership about 3 years ago. We were surprised after at least 30 minutes that no one had approached us and asked if we needed assistance. However, our most recent visit in November of this year was completely different. We were approached in a timely manner and asked if we needed any questions answered. Our salesman Barry Oland was very knowledgeable and pleasant to deal with. My husband and I ended up purchasing a 2013 ES350 and love the vehicle.

AnnieSLP

19 de dic. de 2014

We were graciously greeted by the reception staff who then introduced us to the sales manager and Tony. He was so pleasant and knowledgable about the vehicle we were interested in. His manner was great, not at all pushy. We drove the vehicle and were taking our new family car home less than two hours later. I am very very happy with the whole experience and will be returning when we are ready for another.

Richard Giles

19 de dic. de 2014

I found my experience very positive and professional. I was prepared knowing my trades value and a reasonable idea of the value of the vehicle I wanted to purchase. I did not feel the salesperson wasted my time. I was able to make a purchase in a reasonable time frame. I was very satisfied.

Will Nicoloso

17 de dic. de 2014

Tony Skulski was great. There waiting room is great. Can't say enough about the experience. Thank you Tony and Lexus of Palm Beach

Dorota

15 de dic. de 2014

Michael Simms is a great salesman, he accommodated my family and I extremely well. The entire process was quick and straight to the business which saved my husband and I a lot of time. We were able to drive away with a brand new Lexus that same day; because of Michael we will be back again for future business.

Triesta Hatten

9 de dic. de 2014

Quick service. Service rep was very knowlegeble. Diagnosed my problem right away

William Kominsky

8 de dic. de 2014

I have dealt with many dealerships but have never ever encountered such wonderful people, professionalism, knowledgeable, caring and from start to finish, from sales to service it was the very best experience I've ever encountered, and have dealt with many salesmen and service people, but hands down these were the best of the best, and would hands down recommend this wonderful place to anyone and have a clear conscience doing so, even a family member, they totally are the best of the best.

RichardGiles

6 de dic. de 2014

I returned to Lexus of Palm Beach because of previous experience with the service department. I had not purchased a car there, however because of the way I was treated I went there looking for a new car. I had an equally positive experience purchasing a vehicle. The sales person very knowledgable and professional. The process was reasonably fast. I was given a fair trade in price and they honored the USSA pricing. I would recommend Lexus of Palm Beach to my friends.Dick Giles

Coleen LaCosta

3 de dic. de 2014

Once you go Lexus you never go back...I am on my 3rd Lexus and they are by far the best cars I have ever driven. I just traded in my 2005 Lexus RX at 178,000 miles for a newer version. I have to commend the sales guy, Jay Bhatia & the finance lady, Shelly McFeaters. Jay first - he listened, he guided & really got me into the SUV I wanted at my affordable price point. Now as for Shelly, AMAZING - HAVE YOU EVER HEARD OF A FINANCIAL PERSON CALLING YOU BACK AFTER YOU MADE THE DEAL TO LOWER YOUR PERCENTAGE RATE & PROVIDE YOU WITH MORE COVERAGE? Yes, that is what Shelly did. How amazing is that? By the way my original deal was fine, this was just much better. I have also been impressed with the service & really keep the oil changed & you are pretty set with a Lexus. POSITIVELY & COMPLETELY THRILLED WITH LEXUS PALM BEACH

Staffan N MD

3 de dic. de 2014

Gerald Hufft, an excellent salesman met me on the showroom floor and immediately impressed me with his knowledge and relaxed attitude. We had a nice test drive and went through the features of the ES 350 in great detail. He mediated a deal I could accept and I drove away a happy man. The car easily rivals any German competition and drives like dream. I look forward to 3 years of effortless driving.

Julian Casanova

2 de dic. de 2014

If you are looking for a good deal with the respect and service we should all deserve than this is the place to buy you next car from. Truly a 1st class dealer. The salesman Mr: Alex Quinones went above and beyond to make my deal work for me . They have earned a lifelong customer . I will highly recommend them to all my family and friends. Thanks again Alex and staff for all you guys did to make this one of the best car buying experiences I have ever had to pleasure to have made.

Jim F

27 de nov. de 2014

Bought my first Lexus today. Over the years I've had my fair share of BMW, Mercedes and even some Cadillac's, but I have to say my experience with all the people at Palm Beach Lexus was by far the best! No pressure, spotlessly clean dealership, everyone was pleasant and the sales staff was definitely very knowledgable: they knew all the details and I got a great price on a fabulous automobile. Who could ask for more? From the moment I walked in till the second I left everything went super smooth. Im confident I will be back to see them for my next automobile.

Ricky Newsom

25 de nov. de 2014

I was in Palm Beach on business and had realized I needed to replace my tires after running over a nail. Usman and his team came to my rescue. First, they had the tire in stock (it is a hard to find size) and reserved it for me. Second, the team allowed me to use a loaner car so I could complete my business while my car was being repaired. Third, they were honest in telling me the front tires had some more miles and did not need to be replaced (after I told them I would do whatever they told me I needed to do). And, fourth, their facilities are the best I have ever been in for waiting. Their waiting area is so pleasant you forget you are having car repairs done!

Falcones

19 de nov. de 2014

Great service and great salesman. Rick was extremely good to work with. Showroom has just about everything you need! All A+++++ Thanks, the Falcones

Denise & Sandy

19 de nov. de 2014

My recent visit to Palm Beach Lexus was excellent. We went there to look and left with a 2015 brand new car. Aaron Lederman was our salesperson and was so patient and understanding. We were so impressed by his professionalism and personality. I would highly recommend him if you are considering a Lexus. : )

WALTER STEPAN

17 de nov. de 2014

JOSHE GILMORE AND JAY BHATIA DID A GREAT JOB IN SELLING ME THE CAR. BOTH WENT ALSO OUT OF THEIR WAY AND WNT THE EXTRA MILE TO PICK ME UP AT THE AIRPORT RENTAL LOCATION TO BRING ME TO THE DEALER SHIP(JAY) AND TO PICK ME UP AT THE GAS SATTION WHEN THE CAR KEY GOT LOST AND I WAS STRANDED (AFTER THE SALE OF THE CAR. WHEN I CAME A FEW DAYS LATER TO THE SERVICE DEPARTMENT TO HAVE A NEW KEY MADE FOR THE LOST ONE, THE ACCESSORY SPECIALIST MR. CHRIS VANASCHE WAS MOST HELPFUL IN GETTING ME A NEW KEY WITHIN THE HOUR! ALL OF THE ABOVE IS WHAT I CALL GREAT CUSTOMER SERVICE. WALTER STEPAN

Keysgirl

14 de nov. de 2014

Paperwork process could be streamlined a bit, however, overall experience was excellent. Our salesman Holt treated us with respect and was very helpful and polite.

Lee from Boynton Beach

8 de nov. de 2014

My Dad is getting up in years and I thought that it was the right time for him to have a really nice car. We decided the right car for him was a Lexus CPO. Almost as good as a new car warranty, and if we found a clean low mileage example it should be in very nice condition. Dad had gone to dealership a few weeks before i arrived, Talked to a Salesman by the name of Larry Muirhead and came away with a pretty positive feeling that he would buy a car there and also trade in his car. A few days before i arrived, Larry followed up as promised, scheduled an appointment for us and we went on that day. Pricing on CPO cars at this dealership is what it is, no negotiating, which is fine by me. The first car he showed us was almost exactly what we were looking for. the "almost" part was that it was a fully optioned out model with a slightly higher price than we had indicated we were look at. I took only one minute to walk around this absolutely pristine vehicle to decide that the few extra dollars for this vehicle was actually something of a bargain as the same one had been going for a few thousand more. 23,000 one owner miles not a nick, scratch or wrinkle in the upholstery. As part of the certification process it brand new brake rotors and pads all around, and brand new Pirelli tires. Test ride revealed nothing to differentiate this from a brand new car. We decided that was the right car to buy. The only issue we faced, which had nothing to do with Larry, who truly bent over backwards to facilitate the purchase, was the dealing with the "manager" of the trade in function. They had quoted my dad a number when he was there previously, printed out the blue book range etc, and then at the time of the purchase threw out a number that was about 40 percent lower than that quote. He tried the whole song and dance routine, but I cut him off said, didn't need to hear it, and lets get to the bottom line. he wrote down two numbers, i picked a number dead in the middle and then he started hemming and hawing over like 700 bucks. My dad had had enough and stood up to leave, at which point they caved and said, Sir Welcome to the Lexus family we have a deal! My dad took this a little personally while I understand it is just business and that is what a negotiation entails. Everything else was smooth as a baby's bottom, and in just a few hours from start to end, we drove away in virtually a new car, with all the insurance, registration, license plate transfers etc all taken care of. As far as a car buying experience goes, the facilities are beautiful, you are treated with respect, and they folks know how to make your experience a one stop shopping event. I do want to make special mention that the salesman Larry, actually drove with us to the bank in the Lexus so my dad could get a bank check, as we were expecting to find a car, leave a deposit go tot he bank and come back that day or the next day. That is not how they do things at Lexus, and I am also OK with that as well, as people can be very indecisive and waste a lot of their time and cost them other sales. If you are thinking of getting a Lexus deal with Larry. I could not have asked for a nicer, more articulate and well polished (without being slick in any way) salesman.

J.A.

7 de nov. de 2014

I wanted to share my experience with the 2014 version of Lexus of Palm Beach. There was an issue with my Lexus that was bought there fourteen months ago, and I brought it to the attention of the General Manager. She was upstanding enough to ask me to come in to the dealership, and had Mr Don Arcaro help to deal with the problem. He realized that there had, indeed, been an issue with the sale of my vehicle last year, and managed to get me into the exact same vehicle without charging me anything beyond the normal mileage differential between cars! I am still amazed! He had a salesman, Ryan Evans, assist me with the particulars. Ryan was polite, knowledgeable, and incredibly helpful throughout the streamlined process. Even though it was obvious that Ryan was not going to earn a penny from this "swap" of vehicles, he was a consummate gentleman, and more helpful than any car salesman that I have ever dealt with. The guy is a star. I can only give this dealership and these dealership employees the highest praise.

Franvero

5 de nov. de 2014

Previously I was negotiating a Lexus in Fort Pierce, Fl. When we got to the final acquisition I was told that because it was a pre-owned car they would give me a very good price. I did not find that to be the case and left the showroom very unhappy with that dealer. I then contacted Lexus of West Palm and found a dealer that was completely honest, did not play games and tried to give me all the details about the car that I was interested in. I dealt with 2 salespeople, Holt Walker and Benjamin Ishmael and both were wonderful. I would definitely recommend Lexus of West Palm.

Denny

4 de nov. de 2014

Good repair and honest. Lexus service department do repairs so well that an old 2006 Lexus drives like a new Lexus! Quality repairs are done here.

AixaM

29 de oct. de 2014

My overall experience was excellent. The sales man Jay Bhatia was beyond kind and professional.

Fred Weiss

29 de oct. de 2014

I just bought two new cars from Lexus of Palm Beach......The salesman I dealt with was a true professional ! and an absolute pleasure to deal with. His name is Luis Vivas and he is the only reason we bought our cars from Lexus of Palm Beach. He is a true asset to the dealership. I also dealt with Larry, Vincent, Kovon, and shelly.....and each one of them made my experience a smooth and easy process.....If you are in the market for a new Lexus ....Please give Luis Vivas a call....He is a true gentleman and professional ! Fred Weiss

The Zimmaro's

24 de oct. de 2014

After taking our Lexus ES 350 on its first long trip to New England and back, I have the following to report. Having been a satisfied Cadillac owner for most of the last 40 years, I am not easily impressed. I thought the following comments were significant when comparing all the many automobile choices out there. We drove approximately 3800 miles in two weeks. 1. The lumbar feature on seats permits me to say for the first time that my back never felt better, even after driving ten hours or more on a few of the days. 2. The drive over all types and conditions of roads was like floating on a cloud. 3. Because of the incredible engineering our Lexus is possibly shorter than some comparable cars. It was easy parking in some small parking spots. With the steering and turning radius it was simple to parallel park. 4. The design gave us more room on the interior which helped our comfort level. While the trunk space may be similar in total area to other cars, the more rectangular shape permitted us to load and unload easier and apparently get more luggage in the area. 5. We are continuing to be amazed at the electronics that anticipate our every move and look to protect us in many ways. 6. The down and up shifting feature worked great. While in the mountains it helped save our brakes. 7. We checked the gas mileage the first four or five tanks of gas and did experience about 30 miles per gallon on the highway. I know the computer will tell you that information as well, but I am old school. Regards, Vicki and Craig Zimmaro

Sheila

23 de oct. de 2014

Excellent experience and help provided by Peter Glickman and Finance staff, in our car purchase from Lexus of Palm Beaches

EJSaltzman MD

22 de oct. de 2014

Outstanding experience Your salesman David Matushin is a star in all aspects. E J Saltzman MD

Theresa (nurse)

22 de oct. de 2014

Lexus of palm beach is simply the best. RICK B, YOU ROCK. VERY PROFESIONAL, NICE, KIND, ANDROID MOST OF ALL HONEST. THANK YOU LEXUS OF PALM BEACH...

JC and Sabine

21 de oct. de 2014

Gerard Grate, Our Salesperson, was Excellent! He made the process very easy and smooth. every request was very important to him.

Dr. Ron M.

15 de oct. de 2014

I bought a 2015 Lexus IS 350-great car. The dealership provided a very positive experience. Nice and helpful sales person-Larry- good tech. support staff. good followup.

Bernie S

14 de oct. de 2014

Took my Lexus ls 460 for problem with the door panels. I called lexus customer service and they listen to my concern .They told me to go to Lexus of palm beach and speak to a service consultant .Up on arrival I was greeted by very nice gentleman and took me to Michelle .She was very nice and I explained why I was there. She immediately took some pictures and asked questions and few days later called and all work was approved.Thank you Michelle and all staff of Lexus of palm for taking care of your customers .This is my 3 rd Lexus and will always continue to be a Lexus customers .Thanks again Michelle you are the best .

Maria from Suart, Fl

7 de oct. de 2014

Great experience. Jay Bhatia made the entire process easy and quite pleasant. His professionalism and attention to detail was greatly appreciated. I would strongly recommend Jay and Lexus of Palm Beach. I love my car! Thank you!

Kim

4 de oct. de 2014

We just bought a used Cadillac SRX from this dealership and we had a very good experience. The car was in excellent condition, the staff was extremely helpful, and the whole process, while long was relatively painless. The staff worked hard to find a car I wanted and to get us the best financing deal possible. Horatio was our salesman and he was very good. The finance staff was awesome too.

Debbie D.

26 de sep. de 2014

I highly recommend Lexus of Palm Beach. I bought my first Lexus this week, and had the most unexpected wonderful shopping experience. Gerard was especially helpful. He was very kind, and patient, with a good sense of humor. I never felt pressured by anyone. All my questions were answered. I would definitely recommend this dealership. Everyone was friendly, and I felt welcomed. THANK YOU Gerard, Rick Mike and finance for such a wonderful experience!!!! I'm VERY EXCITED about my new car!!!

Ronald Lanclos

25 de sep. de 2014

Ryan Evans was our sales consultant. He was a delightful person to work with and took care of all our questions and needs. The finance manager was also very pleasent and our finance experience was expeditious and easy. The GS 350 is a beautiful car that has brought us much joy thus far. Thank you both.

Lou & Lou

17 de sep. de 2014

Thank you Bobby Amra for your attention and making us feel comfortable. Great dealership, state of the art, love the coffee bar area. Also Vincente the sales manager who worked the numbers with Bobby. We now have our first Lexus IS250. What a piece of machinery. I had to give up my Saab 9.3 Convertible with 112k miles. Great ride, getting looks wherever we go.

The Lebows

16 de sep. de 2014

We were very pleased with our latest experience. Lou Houchins is the best. Very pleased with our new RX 350. It is every thing we expected.

Love my Lexus!

16 de sep. de 2014

Beautiful facility to enjoy great service in! Scott F. was wonderful. I never felt uncomfortable, while making my no hassle deal. I got the car I wanted, at the price I wanted!!

elizabeth

14 de sep. de 2014

My sales associates Stephanie and Jeff were friendly, attentive, professional, and patient. I am loving my new Lexus IS so much. :)

Oregon Joe

10 de sep. de 2014

I have been having too much fun driving my new RX350. My sales person Eric Kessler got me a great lease deal on a world class car. Can't get any better.

Davd B

9 de sep. de 2014

Great finance & sales guy...Tony S and Jason were terrific to wok with & improved the exp of buying a car.

Maria

7 de sep. de 2014

I am absolutely satisfied with the experience I had during my recent lease of a Lexus ES350. Mike Simms was very professional, courteous, knowledgeable and diligent during the entire process. He even provided some insight into the current trends of the automobile industry nowadays. I even left the dealership knowing a few things I did not know about cars. His personal anecdotes contributed to provide a personal touch to the transaction and made time fly. Natasha was also very efficient in explaining the car features. I highly recommend buying or leasing a car with this enterprise. By the way, the building is beautiful!!!

Anita & Walter Paner

4 de sep. de 2014

Our Sales Representative, Scott Feller, was outstanding! We especially enjoyed his "no high pressure" sales presentation. It was so refreshing! After we picked up the car we had some follow up questions so we called Scott . He explained everything in detail and followed up to be sure everything was working properly. Our thanks to Scott for all his help. We would also like to thank the GM of Lexus of Palm Beach.

KenandTerry

3 de sep. de 2014

We are repeat customers to Lexus of Palm Beach, and Barry Oland has been our sales advisor both times. The experience has always been outstanding, and the process as smooth as can be expected when purchasing/leasing a new vehicle. The beautiful, clean dealership is inviting and everyone is very friendly, courteous and helpful. Lexus has a great product and the cars virtually sell themselves. That's why we've have become a total Lexus Family. Barry Oland has been a great person to work with, and we thoroughly enjoy each time we visit.

V.T

3 de sep. de 2014

My seller was Aaron and he was a best seller that i ever had..he is friendly, happy to help and got all the best deal for us.. Love the car , love the service, and the seller too.. I would recomended this seller( Aaron) and lexus of palm beach to everyone ..

Craig and Vicki Zimmaro

31 de ago. de 2014

We would like to thank you for the perfect experience we enjoyed while deciding which Lexus was right for us. Anguel and Lou Houchins were very patient with us and at no time did we feel that they had any interest except in meeting our needs. The special lease offered in your advertisements and the professional and respectful way in which we were treated have converted a 40 year Cadillac customer to the Lexus/Autonation family. If there is ever any way we can be of service, including an endorsement, please do not hesitate to ask. Justin in Finance and Nathasha in Customer Service added to the Professional experience. Thank you again. You can be proud of these representatives. Craig and Vicki Zimmaro

JupiterMD

26 de ago. de 2014

Dealing with sales representative, Jaclyn Miller, at Lexus of Palm Beach was a very pleasurable experience which led to a no-nonsense purchase without the usual high pressure sales tactics used by other car dealerships.

Sue T.

21 de ago. de 2014

Thanks to my terrific salesman, Ray Maestre, my buying experience was a charm. I made my purchase last weekend, so I still need to learn lots about all the new features. Thanks to Lexus of Palm Beach, Sue T.

Deborah Higgins

19 de ago. de 2014

Les Goldberg was great! This was my second Lexus purchased and I could not be happier. Buying car at Lexus is a pleasure. Have used the service department for 10 years and although I have been fortunate to not need the service often it is always very efficient and quick. If you need a new car, be sure to ask for Les Goldberg!!!

Seth

11 de ago. de 2014

I don't usually write reviews online and I didn't purchase a car yet but I have to say that if you're looking for a Lexus you must go to Lexus of Palm Beach and ask for Jaclyn Miller. She made my visit to the dealership a very memorable and pleasurable experience and because of that I felt she deserved a great review. My experience with car buying has always been dreadful. But Jaclyn and Lexus of Palm Beach were amazing. I was there last Thursday and she gave me a lot of her time (even though I told her I wasn't buying a car today) and she took additional steps to ensure that my decision making process was well thought out. No high pressure sales tactics. Just professional and informative, not to mention stunningly beautiful. lol. Most importantly she was EXTREMELY knowledgeable about the cars I was interested in. Overall, I was really impressed and will definitely buy a car from her in the near future. Jaclyn has remained in contact with me through various forms of communication (text, email & phone) because I am always travelling. This girl is a huge asset to Lexus of Palm Beach and I highly recommend for others ask for her instead of walking in there without an appointment and talking to some idiot. Set up an appointment with Jaclyn and walk out informed and hopefully driving a new car. I know I will be.

Frankie

8 de ago. de 2014

Having driven a Lexus before, I thought I just needed to find which model and what all the new gadgets and upgrades were all about. Todd Parness did an awesome job of explaining, comparing and general major hand-holding through the whole selection process. And then, he did the same all over again with the buy or lease question! I chose, I leased, and now I am enjoying driving my new Lexus, knowing that I have a great salesperson and agency behind it. Thank you, Todd!

Irwin Kaston

5 de ago. de 2014

After driving a leased 2012 Lexus ES350 for approximately 30 months & enjoying everything about the car, & not having any problems with the vehicle, I decided it was time to replace that car with a new 2014 ES350. As a result of my contact with the "Costco Auto Program" I was directed to see your Internet Manager, Alex Quinones. When we visited your showroom, we saw the car we were interested in & Alex answered all our questions about the vehicle & he was extremely helpful. After we decided we wanted to lease that particular vehicle, I then sat down with your finance people & settled on all the details & numbers to close the deal. Alex & your finance people were very helpful & professional in this matter. Since I have been driving the car for about a week, with all the new technology, it is a new learning experience for me. Alex has been extremely helpful in leading me through all the new controls.

Theresa

1 de ago. de 2014

I have bought and leased many cars and I must say they made the process friendly, efficient, and cost effective. My Salesman Dave Matushin although very busy, made me feel valued and was with me every step of the way through the process as was Shelly in Finance. Lovely people who made a dauntng process seemless in their execution. I would definitely recommend Lexus of Palm Beach.

Brian L

28 de jul. de 2014

Drove an hour for an appointment to test drive a pre-owned Lexus. Waited 45 minutes for the salesperson and when he arrived, knew absolutely NOTHING about the vehicle. When discussing price, he could only reply that AutoNation sets the price, and it's completely "fixed" without negotiation. Little did he know the vehicle had already been "reduced" by $1000 (the price I wanted) which would have closed the deal... except the car was already being test driven. Within hours I went to another dealer and purchased the same vehicle, with lower mileage, at a lower price.

im4Christ

26 de jul. de 2014

The salesman and the finance guys were very polite and knowledgeable, and the facility was gorgeous. I drove from Charleston, SC and back in one day to pickup my LS460 I saw on cars.com. Well worth the 18 hour drive!!!

Howard J

24 de jul. de 2014

I was highly fortunate to work with Horatio Edwards of Palm Beach Lexus. Horatio was my sales representative who listed to my ideas and found the best way for me to achieve my objectives. He found me the automobile that met my every need and desire. We are truly appreciative of the benefits he brought to me. Every other experience at Palm Beach Lexus was suburb. The customer service of the technology experts made my learning quick and easy and the customer service that was provided by Chris in the service department was outstanding. I am one highly satisfied customer and I would recommend Palm Beach Lexus to anyone interested in finding a automobile and being pampered. They took all of the work out of the process of buying and servicing a car. They are a great customer service organization.

Ron m

19 de jul. de 2014

Prompt call back to interest in preowned vehicle ,unfortunately car was sold before I got there

Contirlm

18 de jul. de 2014

I bought my RX350 two years ago and I love it. Every service is fast, efficient and very comfortable for me that wait for it to be done. They take care of everything and prevent possible problems. My next car will be a Lexus, for sure!

ALRILEXI

10 de jul. de 2014

Had my 10000 mile service. All went well. Quality service as expected and a nice customer waiting area.

mrmrswiles

5 de jul. de 2014

If you want to waste time, money, and get no where GO TO Lexus of Palm Beach! 3 trips and NOTHING after they said they could do something with my expired lease! NO NAMES will be used as I am not that type of person but this was a huge loss to Lexus to retain my business. I have had several Lexus vehicles and have been loyal to them NOT anymore due to West Palm Lexus. GOOD BYE Lexus of West Palm! YOU LOST My business to Mercedes who LOVED that I came over from your dealership and saved MONEY in doing so! Another lost customer..

Frankie P

1 de jul. de 2014

Lexus of Palm Beach offers aggressive pricing, a friendly and knowledgeable staff, and great post-purchase support. This is my second purchase from them, and it wont be my last. I travel over two hours just to do business with these people. Thats how good they are. Highly Recommended!

Jack K

25 de jun. de 2014

I have been purchasing or leasing automobiles for over 40 years. I had previously leased 3 Lexus vehicles from dealers other than Lexus of Palm Beach (LPB). A friend who had purchased a Lexus vehicle from LPB referred me to Ms. Anne Lopatin, a sales executive at LPB. Anne returned my call promptly, LBP had the car I wanted (ES350), with all the options I wanted, and in the color combo my wife desired. The car was delivered in clean condition, and I was given a run through of its new features. My lease transaction was completed in about two hours of total time over two consecutive days. There was no dealer baloney at all. The price was right, and the transaction was as smooth as possible. My thanks to Ms. Lopatin and the dealership's finance executive. All in all, this lease could not have proceeded more smoothly or satisfactorily.

ANTHONY ARNAGE

18 de jun. de 2014

I HAD CONTACTED THEM ABOUT THE AVAILABILITY OF A BENTLEY ARNAGE THAT WAS IN THEIR INVENTORY. THEY CALLED ME BACK ALMOST IMMEDIATELY TO LET ME KNOW THAT THE CAR WAS NO LONGER AVAILABLE BUT THEY DID TAKE MY CONTACT INFO TO CALL ME IF ANOTHER ARNAGE CAME IN ON TRADE. I WAS TOLD AT THE TIME THAT THEY DO GET QUITE A FEW BENTLEY TRADE-INS. ON FORTUNETLY I HAVE NOT HEARD BACK FROM THEM AS OF YET.

JohnP

14 de jun. de 2014

Last week I took delivery of a new 2015 Lexus RX350. TJ found the vehicle with the right specs for me, and personally delivered it, as agreed, and on time. Lexus of Palm Beach and TJ performed and did a great job. I recommend them.

USCLEGEND

13 de jun. de 2014

I bought several cars from them and have never been disappointed. The sales personnel especially Mike Simms was all over to accommodate us. Mike Heinz VIP Mgr is always a welcome sight. Service personnel such as Dave Powers is ALWAYS spot on and works to accommodate me in any way possible. Buying a Lexus and for the last 12 years, 2 of them every 3 years has always been a positive experience.

KEVIN H CAR GUY

30 de may. de 2014

IVE HAD 5 LEXUS IN THE PAST AND HAVE BEEN DRIVING TOYOTA PRODUCTS FOR 30 YEARS,BUT MY 2014 LEXUS IS BY FAR THE BEST IVE OWNED,AS A MASTER TECHNICIAN AT ANOTHER DEALER I DRIVE EVERY MAKE CAR ON THE PLANET.AND LEXUS BY FAR IS THE BEST VEHICLE OUT THERE.MY EXPERIENCE WITH PALM BEACH LEXUS WAS THE BEST NEW CAR EXPERIENCE IVE EVER HAD AND LARRY MUIRHEAD IS A CREDIT TO HIS FIELD ,HE BENT OVER BACKWARDS TO FIND THE CAR I WANTED ALONG WITH THE FINANCING THAT SUITED MY NEEDS AND THERE WAS NO PRESSURE IWAS AWE STRUCK IN THE TEAM WORK THAT ALL THE SALES MEMBERS HAVE.I AM A PALM BEACH CUSTOMER FOR LIFE ! THANK YOU, KEVIN H.

A Lexus lover!

28 de may. de 2014

My husband and I have been serving our 2006 GS 300 for three years , since we moved to Florida. The facility , Lexus of Palm Beach , is beautiful , clean, , organized , modern and very accommodating to their clients. They offer loaner cars if they know that your car needs extensive work. A week ago, the air- conditioning broke in our 8 year old Lexus. We didn't want to put in $2000.00 into our old car, even though we had thoroughly enjoyed driving our beautiful 2006 GS 300. The day we brought our car into the Lexus dealership, we met with Dave Matuchin.. To discuss a trade in value for our old Lexus. Dave told us our options, my husband and I discussed it and two days later we leased our new Lexus ES 350. He through in the pin striping on the car and treated us with kid gloves. Lexus of Palm Beach is extremely efficient .. From the paper work to the instruction on how everything works on the car.. It's been a great experience with Lexus of Palm Beach, both with service and sales.. I hope it continues!! Holly

Cheri M.

25 de may. de 2014

My sales consultant, Todd Parness, was absolutely wonderful throughout the entire buying process. I had seen a certified Lexus ES 350 advertised on the internet. Todd answered all my questions, and I decided to make the trip from SC to FL to see the vehicle. I was not disappointed. Everybody I met at the dealership was courteous and helped make the whole buying process a pleasant experience. Justin, the financial person, was fast and efficient, but yet willing to answer any question. Todd was completely knowledgeable about the vehicle, courteous, honest, and worked hard to make it a win/win deal. After the sale was done, he took a lot more time to demonstrate all the technology that this Lexus offers, and has since called to follow up and ask if I had any questions. I love my car, Todd Parness, my salesman, was fantastic, and the dealership is beautiful! I am totally satisfied and hope to buy my next Lexus there, too!

Bob Gradomski

24 de may. de 2014

LEXUS IS250 Excellent experience. Worked with Alex to lease the auto. I was thinking of getting a Mustang, but for about the same price I got the Lexus. A real no brainer! I highly recommend this dealership & Alex. He worked with me to get the IS250 at an a prIce that I could live with. Love the car, loaded with options that usually are added on to the price but are all standard. He spent time with me to go over all the many features. Alex Quinones Robert Gradomski

Jim in Alabama

20 de may. de 2014

my service rep, Darrell, has to be the best rep at this dealership. He is thorough, friendly, easy to talk to, and most of all, knows his business. A true professional and a credit to the Lexus Palm Beach family.

Car buyer

18 de may. de 2014

This dealership looks nice, the salespeople are well dressed and speak well, but don't let that fool you. The salesman was unscrupulous, in my opinion, making misleading statements of facts - of costs related to my trade-in and lease in particular, and purposely omitted important information. For example, I was misled as to value of my trade-in and it was put up for sale within two days at more than twice the price! Salesman told me that they would only charge me what the state charges for license fees - way not true! I was charged for a return fee on the lease that was never discussed, even though I was clear that I wanted all charges discussed. An additional significant charge was added for a service that they knew I did not want (I think that is being reversed, but not yet certain). I should have known something was up when they did not send me to a Costco recommended sales person, as I had requested. Shame on me for having gone through with the "deal." They do this every day and, careful as I was, I was fooled. We have bought many new cars over the years and I have never experienced this level of what I consider to be unscrupulous behavior. I will never, never go there again.

Brad

22 de mar. de 2014

Bought a near new Lexus RX350. Very attentive and competitive. Worth the drive.

Chi Town Vic

16 de feb. de 2014

being from Chicago, and a long way away to get a car from them they tried to help out all they could. The car I wanted was sold as I was talking to them, I would not have a problem going that far if they had what I wanted and dealing with them just from the service I received from the phone.

LynneT

8 de ene. de 2014

On my way to work this morning I got a flat tire. Scary! I called Lexus and immediately spoke to Lou Fleischer for road side assistance. Lou told me the exact time he would be at my door for help and he was. Not only that, but he was knowledgeable about my repair and honest. Thank you Lou for your help! You deserve to be recognized for the good work that you do. You're an asset to Lexus.Lynne.

L&L-florida

28 de dic. de 2013

My wife and I had a very positive buying experience at Lexus of Palm Beach. We purchased a new 2014 Lexus RX 350 F-Sport and our salesperson, Alex Quinones, was outstanding. He accorded us all the personal attention and time necessary for us to make our decision, without us feeling uneasy or pressured. These are the qualities in a salesperson one would hope for, though often not experienced, when making such an important and costly investment. Periodic follow-up contact helped to ensure our continued satisfaction with our purchase and was much appreciated. We look forward to an ongoing relationship with Lexus of Palm Beach and especially with our salesperson, Alex, and becoming a valued member of the Lexus of Palm Beach family.

Metsfan6986

21 de dic. de 2013

This is my 4th RX350 I bought from Lexus of Palm Beach. Michael and Tracey are the best. No stress at all. you sit down with them, tell them what you want, and you wind up getting a good deal. I'll never drive anything but an RX350 the rest of my life. They are sincere and courteous and professional.

Ross Goldstein

18 de dic. de 2013

My Experience with Lexus of Palm Beach was top notch in every single way. Couldn't have asked for better customer service, more comfortable facilities, or a smoother more transparent process. Scott Feller dealt with my fastidious questions every step of the way - He was patient showing me 3 separate cars in detail, and he couldn't have made me feel more at home asking questions or more excited about the experience of driving a Lexus. In addition to Scott's knowledge, patience, and friendliness was GM, Cliff Beverly, whose cozy manor and ability to answer all my questions in terms I understood was the icing on the cake of a terrific deal. Thank you very much Lexus of Palm Beach, you came highly recommended by family and friends, and I couldn't agree more.

MIKE

18 de dic. de 2013

THIS IS MY SECOND CAR PURCHASED FROM LEXUS OF PALM BEACH...ANNE AND RAY WERE EXCELLENT

Steven Legere

15 de dic. de 2013

We searched for an Audi A6 for awhile, waiting for the right one and the right price. We finally found this one while searching the internet through Lexus of West Palm Beach advertised on Cars.com. We made the call and spoke with Gene and set up an appointment to see the car. He was very profession, friendly and courteous. Lexus of West Palm Beach was a good place to buy a car. The staff was always there to help and answer any questions we had. Even after the purchase Gene (our sales representative ) called a couple of times to check in with our purchase and see if there was anything else that he or the dealership could do for us. W are very happy with the car and our purchase experience.

Steve Davidson

13 de dic. de 2013

Leased a 2014 Lexus RX 350 from Lexus of Palm Beach, very quick and easy. My salesman Dave Matushin was very good and professional, the general sales manager was easy to work with.

Lexusphil

10 de dic. de 2013

My review of Lexus of Palm Beach, and the two men who helped me, Rick Pomante and Jeff Jerome, is brief: EXCELLENT.I met with Rick first, who helped me decide on which new LEXUS might be best for my wife and me, and then when I returned the next day, with Rick unavailable, his sales partner, Jeff Jerome took over. Both men exhibited the courtesy and professionalism you would expect in an upscale dealership like Lexus of Palm Beach; but they both added one other factor into the mix: care. My wife and I believe that Jeff and Rick truly wanted to best for us and the deal we were able to conclude was exceptional.It looks like weve become permanent customers of Lexus of Palm Beach. We wish we could give it 10 stars.

Lexusphil

10 de dic. de 2013

My review of Lexus of Palm Beach, and the two men who helped me, Rick Pomante and Jeff Jerome, is brief: EXCELLENT. I met with Rick first, who helped me decide on which new LEXUS might be best for my wife and me, and then when I returned the next day, with Rick unavailable, his sales partner, Jeff Jerome took over. Both men exhibited the courtesy and professionalism you would expect in an upscale dealership like Lexus of Palm Beach; but they both added one other factor into the mix: care. My wife and I believe that Jeff and Rick truly wanted to best for us and the deal we were able to conclude was exceptional. It looks like weve become permanent customers of Lexus of Palm Beach. We wish we could give it 10 stars.

Jennifer D

6 de dic. de 2013

I purchased an RX 350 from Lexus of PB last week and the service there could not have been better. My salesman, Tony Skulski was attentive, immediately responsive, knowledgeable and truly a pleasure to work with. I had been to another Lexus dealer previously and even though it was a bit further to drive for me from Boca, Palm Beach was able to provide a better value and made me feel like I was a special, VIP customer rather than one of many. Tony went above and beyond to ensure that I was comfortable in the RX, that everything was taken care of and continues to provide excellent follow-up and service. The Sales Manager, Cliff Beverly was wonderful as well and provided me with extremely simple pricing and options. He too made the process feel seamless and potentially the most pleasant car buying and delivery experience that I have had. The Finance Manager, Armando was as kind as could be as well. He was patient, knowledgeable and thorough. A+ Lexus of Palm Beach!

Eddie

6 de dic. de 2013

We recently purchased an RX350 from Lexus of West Palm Beach and the sales process and vehicle were above reproach. The RX350 was immaculate, better than advertised! It was an absolute pleasure dealing with our sales person Jeffrey Jerome and I would highly recommend seeking him out to assist you with a vehicle that you are interested in. Mr. Jeffrey is very thorough and if an issue may arise he takes full ownership and goes above and beyond to make you feel satisfied as a customer. Great dealer and great sales person.

Christiane

5 de dic. de 2013

My experience with Lexus of Palm Beach and salesman Larry Muirhead was very positive. Although, I tried to buy a Lexus in Dade County, but was not pleased with the sales tactics. I also really appreciated that Larry stayed there late in the evening setting up my blue tooth and explaining the car. Larry emailed me several days after I had the car to follow up if there was any additional questions I had about the car. The car buying experience can be very intimidating, However Larry and the finance manager (forgot his name) were excellent to deal with.

BSB

5 de dic. de 2013

This is the 5th LS that I have bought from Lexus of Palm Beach from the same salesman (Tony Skulski) over the past 15 years. Tony is now a good friend and I feel that he always gives me good advice regarding my best purchase options. This car has exceeded even my high expectations. I have also had the same service advisor over the past 10 years. Jennifer Capello makes bringing my car in for service a pleasant experience every time. This dealership is great!

MSK in Boca Raton

4 de dic. de 2013

Having driven a 1995 Lexus ES 300 for the last 8 years, I knew the brand to be reliable, comfortable, safe, responsive to various road conditions. So it had a generally excellent reputation, but although I wanted to replace it with a new(er) model, I was not sure whether or how I could make it happen. Laura Pedersen made it happen for me. She was knowledgeable--just the right combination of friendly and business-like but not pushy or overwhelming--and everything clicked into place. I am comforted by the familiarity of some of the technology on the car and adjusting slowly to the new. But the biggest comfort is knowing that Lexus has certified my car and will stand behind my decision to purchase it for another 3 years or 100,000 miles. Who knows? This time I might even upgrade in the same decade!

Joe G.

4 de dic. de 2013

Luxury car demands luxury dealership with excellent staff. Palm Beach Lexus does not disappoint. Thanks Les Goldberg.

BG Watson

3 de dic. de 2013

This is the fourth lease I have acquired and it just gets better every time. I do my due diligence and force myself to look at other cars. But I always come back to Lexus of the Palm Beaches. Anne is the best salesperson in the world, and she always helps me define the value of what matters the most in the car.

Hewen Brown

3 de dic. de 2013

Has a man Who appreciate service I my say phenomenal

LW

28 de nov. de 2013

My buying experience at Lexus of Palm Beach was awesome from beginning to end! I first made an inquiry through the dealership website, in which Anne Lopatin followed up and contacted me. Anne was great! She took additional steps, for example taking additional pictures of the car as I requested, to ensure that my comfort level of buying online was well. In addition, the communication was exceptional as well. Anne remained in contact through various forms of communication as I am always on-the-go! I also had the pleasure to be in communication with Larry Muirhead as well. He provided transportation from the airport to the dealership. He made my visit to the dealership a very memorable experience! In addition, the financial manager, Armando, was exceptional! He provided various options for financing and maintaining my Lexus. In conclusion, the staff of Lexus of Palm Beach are exceptional! Anne, Larry, and Armando have displayed the epitome' of awesome customer service. I was pleasantly surprised and humbled to have been treated with first class service! I highly recommend for others that may be skeptical of purchasing online or out of state to please check with Lexus of Palm Beach for your first or next purchase of a vehicle! Thank you Anne, Larry, Armando, and staff of Lexus of Palm Beach!

fred knee

28 de nov. de 2013

a great experience as the product sells itself . all people involved in my leasing the rx 350 were top notch and very polite even when we disagreed on an issue . lexus is very lucky to have these people represent lexus

Mike C.

21 de nov. de 2013

We bought a pre owned 2013 RX 350 and got a great Value. Ann Lopatin worked very hard to make the Experience stress free and useful. We would recommend Ann and the dealer and will be back from Naples.

mazman89

18 de nov. de 2013

I purchased my second vehicle at Lexus of Palm beach on 10/24/13. It was an overall great experience. I did most of the business end over the phone due to my schedule being pretty hectic. When I arrived they had all of my paper work ready and the whole transaction was pretty smooth. Aaron Lederman was very helpful, courteous and respectful of my time. The facilities were impeccable as always and the service I received was second to none.

Eric, a car guy.

15 de nov. de 2013

I saw an ad for a '14 Lexus IS250 in the Sun-Sentinel but the dealer was in N. Miami, over an hour drive for me. I took the ad to my closest Lexus dealership in W. Palm Beach. I made an appt. with a salesperson who unfortunately couldn't meet with me because of illness. His partner Barry gave my wife and I a test drive, gave me a choice of 2 colors in stock (with the same equipment) and we sat down to discuss a lease. First Barry was very professional and knowledgeable. I appreciated the fact that he was a 'car guy' owning several cars himself. The negotiation was brief and I am very satisfied that I got a great deal on a great car. The IS250 really surprised me. It's a very good looking car and thoroughly 'modern' in the sense that it has many features that I wanted including blind side monitoring on both sides. The Nav is very intuitive and mouse-driven. Spoken commands work very well. The screen is bright, clear and auto-dims at dusk. Buff mag reviews weren't happy with the carryover 2.5 engine but I find it perfectly fine. My street racing days are long gone. Driver's seat: one of the best I've ever sat in, super comfortable, 10-way adjustable w/ lumbar support. I got a good deal on a very good car. Thanks Lexus folks, Lexus of Palm Beach. ,

Bob

7 de nov. de 2013

Great product -- excellent staff, excellent service, highly recommended!

Peter W.

2 de nov. de 2013

I bought 2010 lexus es350 without even test drive or seeing the car. I got it shipped to Minnesota where I live. Overall the experience was good. Suzanne was very helpful. She was responsive to my questions and sent me pictures. There were no surprises when I received the car.

PeterS

27 de oct. de 2013

Lexus of Palm Beach is a great car dealership. Their customer service is outstanding. The staff are courteous and really assist with finding exactly what you are looking for. Suzanne provided superb service. She is a great sales person. Ask for her when you go.

Pammiegram

23 de oct. de 2013

My Lexus representative, Jeff Ogg, was truly a gem. He was patient and allowed me to take my time in deciding what car was best for me and my budget. He encouraged me to make the choice I thought best and supported my decision to purchase a CPO rather than a new vehicle. If Jeff did not have the answer to a question I posed, he armed himself with personnel who had expertise in that subject matter; i.e., finance, packaging information, etc. Justin, the financial expert, was very helpful in walking me through the financing process. Further, he offered me a better financing package than I already had prepared from my own credit union. In all, the experience made me feel like I am now part of the Lexus family.

Banker0372

11 de oct. de 2013

This is the 2nd vehicle I have purchased from Lexus of Palm Beach and have used the dealership for all of my required service. I worked with Lou and Larry and found both to be very helpful in locating the vehicle with the options I desired. Once I arrived for my appointment, the overal process of viewing the vehicles that met my specifications, selecting and test driving the vehicle, having the vehicle prepped, signing the paperwork and receiving instructions on the operation of the Navigation system took about 3 hours. The service department has always met or exceeded expectations and all service has been fully explained prior to being done, even warranty work.

Rom.Ft.Laud.FL.

25 de sep. de 2013

Knew what I wanted, Did half the work on phone or online. Called up, stated what I was looking for, They sent me some info. and photos. I went with a trade, Knew about where I wanted to be. Negotiate for about two hours, made the deal. Got a great rate and the car. Advise, know what you want and where you want to be. They are not close to me, about fifty min. drive.

HJB

19 de sep. de 2013

And if only I were to be allowed to double the 5 to 10 stars.

LAlleyne

15 de sep. de 2013

I purchased a Certified Used Lexus ES50 from this dealer. The purchase process was smooth and easy we were in and out of the dealer within 2 hours. We had problems when we took our car in for service because they were unable to see the warranty in the system. The dealer contacted Lexus of Palm Beach and immediately our salesman Scott Feller got involved and the issue was resolved. Often times after the sale a sales can careless, but Scott followed through promptly to ensue the issue was resolved. I will definitely purchase from this dealer again.

AnthonySmith625

15 de ago. de 2013

Though I did not purchase a car from this dealership, I was impressed by the customer service of Dawn Dallin. She was very polite, patient and informative. Her willingness to help went farther than other dealerships. I would definetely choose this dealership in purchasing a car.

drrachneedle

6 de ago. de 2013

I was completely freaking out because my car would not start and I was late for work. Lex talked me through some troubleshooting on the phone to determine it was likely the battery. He came to my home very quickly and was courteous, professional, and knowledgeable. He was wonderful and I appreciate the service!Rachel Needle, Psy.D.

Chris D

12 de jul. de 2013

Purchased a new ES300h at the end of June. Dealership is immaculate and huge. Car is terrific and one quick service matter was dealt with effectively and efficiently. THE LOW RATING IS DUE TO THE BUYING EXPERIENCE ITSELF. FROM THE TIME WE MET SALESMAN UNTIL WE DROVE OUR CAR OUT WAS 8 HOURS -- AND WE STILL NEEDED TO RETURN FOR THEIR NEW CAR DELIVERY SPECIALIST TO SPEND OVER ANOTHER HOUR EXPLAINING THE TECHNOLOGY IN THE CAR, ETC. Everything was as promised and expected but they kept us waiting and waiting and waiting more at too many steps -- for car to be cleaned, for business office to sign paperwork, etc. LEXUS OF PALM BEACH NEEDS TO GET THEIR ACT TOGETHER!

Manish

10 de jul. de 2013

Had a very pleasant experience buying our new RX350. Everything from the first call I made to the dealership, our visit there, and the sales procedure were handled very professionally. Everybody at the dealership was a pleasure to work with, but a special mention to Tony Skulski, our sales person. He was very helpful from the beginning, very patient and knowledgable. I would strongly recommend this dealership to anyone looking for a car.

Patty and Ed

8 de jul. de 2013

We have driven Lexus automobiles since 1988; but after an emotional and unproductive experience at Lexus of Tampa Bay, we looked for an alternative dealership. We were fortunate to find Lexus of Palm Beach and Cliff Beverly via the internet. The entire transaction which took two days was completed using the internet, telephone and Fed-X. Everything went very smoothly. When we went to pick up our SUV, our customer service representative, Anne, was wonderful. With her calm manner and professionalism, Anne did a terrific job of introducing us to our new vehicle. We would highly recommend Lexus of Palm Beach.

Jimmy Hightower

26 de jun. de 2013

I was interested in a particular color, year and features of a pre-owned LS430. The car I was interested in appeared on the dealer's web site while I was in Tampa visiting from Pensacola. From having watched all of the Florida Lexus dealers pre-owned inventory for about a month, I knew these vehicles usually sold in a few days. I called Jerry from Tampa, he held the vehicle until the next day, and we drove there, traded in my older Lexus LS400, and drove back to Pensacola in the "new" pre-owned vehicle. The certified pre-owned Lexus vehicle warranty to 100,000 miles or 3 years was a significant factor in my decision, plus the fact that the Lexus dealership prices were in line with most non-Lexus dealership prices which do not include the all inclusive Lexus warranty. While the dealership and I had some differences of opinion over the trade in value of my car and some add on items, I will say that Jerry and the dealership were willing to work with me on these issues and I believe we ended with a fair deal for both sides. You could not ask for a nicer person than Jerry with whom to deal, although I'm pretty sure he gets a lot of customers nicer than I was. The dealership is one of the nicest facilities I have seen, and certainly the largest. No complaints.

CReilly

20 de jun. de 2013

We purchased an ES 350 and leased CT 200h and felt it was a wonderful experience. This is our second purchase at this location. We request Bobby who we feel is one of the best online sales person. We travel 200 miles to Palm Beach because they have the the largest selection of cars at the best prices. Bobby is aware how far we travel and he makes every effort to negotiate an excellent price before we get there, and has the car ready for us to test drive upon our arrival. It is a pleasure to purchase a car at Lexus of Palm Beach.

Kay

8 de jun. de 2013

I recently purchase my new vehicle from Lexus of Palm Beach and words cannot describe how delighted and overjoyed I am with it. Aaron Lederman was extremely helpful and made my final decision to purchase this vehicle over another luxury make very easy.

Marvin Perrye

8 de jun. de 2013

Shopped other dealers,Lexus, Cadillac, Infinity and Jaguar. This dealer and salesman, Rick, were nicest, most knowledgeable and accomodating. Price on my new RX350 was better here than any other and the process was relatively quick considering it was the last day of the month and late in the afternnoon and they had others lining up to buy.

Charmaine B.

7 de jun. de 2013

I was shopping for an RX 330, and saw my dream car, an RX 350 Red. This car is awesome. I love the GPS and the joy stick. Thanks to my salesman Rick Pomante who was so gracious, helpful and patient. He surely delivered. Thanks Rick for showing me all the features of this awesome ride. I am totally happy with my purchases. My finance guy Armando Alberty was also helpful. NO REGRETS.

AfarbmaN

6 de jun. de 2013

I have been a Lexus owner since 2004 when I purchased my LS. I recently purchased an HS250h and needed some warranty service. I went to JM Lexus with a friend of mine met with one of the assistant service managers. Basically he intimated that I didn't purchase my car from JM and didn't feel they were required to service it under the Lexus Warranty.So, yesterday I brought my Lexus in for warranty work at Palm Beach Lexus. I was introduced to Francesca Schintu. What a wonderful person! She made me feel comfortable and at ease. I really feel she will handle my problems.Francesca gave me a loaner car and told me she would call me when my car was ready.This morning, I noticed the rear tire of the loaner car was flat. I called Francesca's voice mail and it reported she was not in. I left her a message and within a few minutes Lexus of Palm Beach called to notify me that someone would come to change the tire.It amazes me to know that Francesca, on her day off, was still in touch with her company.Within a half hour Lew Fleischer, the road services technician, showed up and changed the tire. What can I say? The service was above and beyond.I feel Francesca and Lew are walking advertisements for Lexus of Palm Beach. Please let them know how much I appreciated their service.Because of my deallings with these two wonderful people, Lexus of Palm Beach deserves the highest rating possible.Alan S. FarbmanDelray Beach, Florida

Happy in my CT 200h

5 de jun. de 2013

In short - ask for Lorraine Robertson when buying a car from Lexus of Palm Beach. Attentive, patient and works toward a overall positive experience.

Frank & Vita Colarusso

2 de jun. de 2013

We recently purchased our RX 350 2013, from Lexus of Palm Beach. Our sales Rep. Mr. T.J. Tjomstol was truly outstanding. His knowledge of Lexus and concern of our interest made us feel like we belonged to the Lexus family. We are Lexus owners who will be doing business with T.J. Tjomstol at Lexus of Palm Beach for a very long time. Thank you. Frank & Vita

jsavoy

25 de may. de 2013

Had some experience with the dealership from prior vehicle, but this was the first time purchasing from an internet ad. I had some logistical concerns (coming from West coast) but the staff consistently worked with me and even stayed late on two occasions to make sure I was able to "see" the vehicle and not just the ad. Tony Skulski was professional throughout, and did what was necessary to make and keep the customer satisfied. Thanks again Tony for making my experience pleasant, professional and satisfying.

Mhm1204

21 de may. de 2013

We went online and found exactly what my wife and I were looking for, a pristine 2010 White RX350 with lowMileage, garage kept. Tony called and immediately we felt at ease, after a discussion we purchased it based on its appearance, Carfax, the fact that it was originally purchased at Palm Beach Lexus and that it was Lexus certified for 3 years/100K.Flew in to West Palm Beach Airport and Tony picked me up. After paperwork and a good look I was heading north in 2 hours.Drove it back up to NJ in two days and it was a wonderful drive, much smoother than my 2003 RX 350. Thought I had a noise Underneath from 1200 miles at an average speed of 70 MPH ? I took it to Ray Catena Lexus in Monmouth NJ and theyimmediately gave my wife a loaner 2013 RX 350 for the day. Issue was a loose muffler fitting.We are very happy with this entire transaction and follow up at a dealership 1200 miles away

Holly

19 de may. de 2013

We bought a CPO lexus es 350. Very pleased with service. Mike Simms was our sales rep. Did a great job

Andrew Raikes

15 de may. de 2013

Tracy Robinson was by far the best car sales consultant I've ever dealt with. He was courteous, honest, knowledgeable about the product and very respectful to my family. I would definitely recommend any person I know socially or professionally to make Lexus of Palm Beach an Tracy Robinson their next stop when shopping for a car. Even if they had no intention or desire to buy a Lexus, they might just drive out off the lot a happy and extremely satisfied Lexus owner.

snaplink

9 de may. de 2013

Tony was friendly,knowledgeable and a pleasure to work with. I would not hesitate to recommend him to my friends for help with any car purchase in the future.

JK

8 de may. de 2013

Scott Fuller was a pleasure to work with. The experience was pleasant and we lucked out that the initial salesperson that we were to meet with never showed. I love my IS250.

Hilma Dawkins

26 de abr. de 2013

This was my first time purchasing a vechicle on the internet. I was completely satisfied with the customer service and the wholebuying process. Ann was extremely helpfull with demonstration and information I needed. She has an outstanding relationship with customer satisfaction. I am very pleased with the performance of the vechicle and would recomend friends to Lexus of Palm Beach.

Norm Venice

26 de abr. de 2013

I had been looking for a Fiat 500C and had driven several. Lexus of Palm Beach had the model I was most interested and I had been looking at it on Cars.com for over one month. The price was lowered to a level that was acceptable to me and the initial buying process was done over the phone. I could not be more pleased with the buying process. I was treated with dignity and respect and would definitely buy a vehicle from them again and would also recommend them highly to others.

Joe D

24 de abr. de 2013

I was totally pleased with the service Richard Pomante gave me. He was up to date on all the ammenties the car offered. The process was smooth and quick as purchase could be. Joe D

dhanstein

24 de abr. de 2013

The service, friendliness and price were wonderful. We purchased 2 cars, used. One Lexus and one Mazda 6. So far the Lexus has been fine but with the 3 day of being able to return the car, we discovered it had an oil leak. Now not even 2 weeks it has to go back again as the fan motor doesn't shut off. Granted the car wasn't 30,000 dollars but it is for my daughter and was hoping for a little security knowing the car was decent. Hoping nothing else goes wrong. The people have been wonderful as far as taking the car in and I truly appreciate it. Eric was absolutely AWESOME!

Lumsden

22 de abr. de 2013

My Husband and I have been Mercedes customers for over 15 years, and have always enjoyed their vehicles. However, we thought perhaps we needed a change. After an initial e-m, we were contacted almost immediately by Anne Lopatin. She was wonderful from the very start.She was not only knowledgable in regards to the car, but so professional.We set up and appoinment, visited the Dealership, and were literally blown away. Anne made the process of obtaining our new GS 350 so effortless. Needless to say, we happily drove away with our new beautiful car and could not be happier.Anne has given us a wonderful Lexus experience, and we would Highly recommend her to anyone looking for a New or Leased Car.Sincerely,Debra & David Lumsden

Nader

4 de abr. de 2013

I had submitted an internet inquiry for a new Lexus IS 250 and a BMW 328 , but I was so impressed by the timely ,honest and a straight forward response from Tony that I decided to lease the Lexus from the dealer ship . My experience in dealing with Tony and every one else I came into contact with was very pleasant . I found him to be professional ,courteous and very helpful . I have no hesitation in recommending Tony and the Lexus of Palm Beach ?

10151958a

4 de abr. de 2013

I had submitted an Internet inquiry and received almost 10 responses but I choose Lexus of Palm Beach to lease the IS 250 mainly because of Tony Skulski . Though I had never owened a Lexus before ,I found Tony to be honest and straight forward to deal with . I was offerd a fantastic price and I decided to take him up on it . I have no hesitation in recommending him or the dealership , this was by far a much better buying experience I had compared to all the other luxury brands I have had in the past .

Jb

2 de abr. de 2013

Treated very well. Would buy another car from this dealer.

tootsboy

27 de mar. de 2013

I have purchased or leased several Lexuses from this dealership and generally have come away feeeling good about the deal I got and the people at the dealership. Ron Speck is the sales consultant we worked with when we purchased our last two vehicles. My wife and I found him to be pleasant to deal with and very knowledgeable about the Lexus products. If Ron did not know the answer to our questions immediately, he got the answers quickly and comprehensively. Lexus of Palm Beach is lucky to have Ron as a sales consultant!

LUBoca

26 de mar. de 2013

Easy to work with, knowledgable staff. I would buy from them in a minute. I'm loving my new car.

BJL

21 de mar. de 2013

Great experience. Lorraine was great. Thanks for making car buying a pleasure.

Steve

19 de mar. de 2013

Excellent overall experience. Sales person, Ann L was great to work with in leasing my 2013 Lexus Rx350. The closing process in the finance department needs improvement.

Adrazan

19 de mar. de 2013

New Lexus 2013 SUV 450 hybrid Rides well Average 30mpg No roof rack-bad feature One cd only player-bad feature Not user friendly navigation and media player Noisy slowing down from engine

AKI KALLIALA

19 de mar. de 2013

I GOT EXCELLENT SERVICE FROM LEXUS / BOBBY AMRA. I BUYED LINCOLN TOWN CAR 2002 AND THE CAR WAS JUST THE RIGHT ONE THAT I WANTED !!!

Rosee

16 de mar. de 2013

Buying a new car from lexus of Palm Beach was easy and stress free. My sales person Larry was wonderful.The staff there was the best.I enjoyed Buying a car there but I did not like the fact that my financing was pushed to 6 years without it clearly been explained to me. S.R.

Ian

15 de mar. de 2013

My experience at Lexus of Palm Beach was all around fantastic. Gerry, was an absolute pleasure in dealing with and a genuinely caring person. I would definitely purchase from him again in the near future. A+

Rick McLaughlin

12 de mar. de 2013

Very pleased with car, bought it sight unseen and had it shipped,thanks, Rick McLaughlin

jc

12 de mar. de 2013

Suzanne kauniste is great worked with me over email for most of the purchase

Frank T.

12 de mar. de 2013

Salesman Claude Ledan allowed me to purchase my CT200H over the phone at the price I was looking to buy. My wife and I arrived to purchase the car in a rainstorm with a someone arriving at our car with an umbrella... Our salesman Claude Ledan! Buying process was excellent from the complete walkthrough of the vehicle with Kelly until writing the check, but hey thats an issue we all have. Anyway would recommend dealer to anyone, anytime!

Arthur G

11 de mar. de 2013

Hamseh was a super nice saleperson. Price was right on target. Service was excellent.

Chui

5 de mar. de 2013

My sales person, Ron Speck is extremely helpful with the buying process. As a woman going to shop for a car by myself, I was a little hesitant. But I'm glad I went and bought my car from Lexus of palm beach. Finance manager, Armando is also very helpful and explained everything to me in details.

Eric L.

5 de mar. de 2013

I leased an RX 350 for wife for Valentine's day. Our sales rep TJ made the process so smooth and really helped us get a great deal that I leased a GS 350 for myself. The level of service provided was second to none. The facility is nice as well with the fish tank and massage chairs in the waiting area. I highly recommend this dealership and you must have TJ as your salesperson.

Ccreit

1 de mar. de 2013

The repairman responded quickly to our call. Came to our home. He was very pleasant, and knowledgable . He completed the job quickly and gave us some helpfull information. It was a very pleasant experience.

Cliff Cline

26 de feb. de 2013

Just bought a used car from Lexus of Palm Beach. Everything went super smooth...from test drive to financing. After purchase service was done promptly. All commitments were kept. Great place to do business.

tmcclain24

2 de feb. de 2013

Palm Beach Lexus has outstanding service very happy w/ my experience of purchasing a new car. If you are thinking about purchasing a new vehicle I recommend you ask for Hamsa Masri she was very helpful , professional , sweet , and straight forward. I would definitely come back to her for my next car. Thank you so much for a great deal you made me the happiest girl never thought I would driving my new 2013 Lexus IS 250 Hamsa Masri YOU ROCK!!

jodashann

30 de ene. de 2013

I found everyone at the dealership to be very friendly and helpful. My sale rep, Hamsa Masri, was very helpful and knowledgeable about the SUV I purchased. There was no high pressure sales tactics from the manager Cliff Beverly. He came in introduced himself and said that if there was anything he could help with please let him know. I was treated royally and would recommend Hamsa Masri to anyone who was looking for a new car. She goes out of her way to help. She told me to come back in and we would go over anything I had questions about with the car. What a help she wass when I went back, she took her time and answered all my questions. Lexus of Palm Beach has a great sales rep in her. It was a pleasure to do business with the people of this dealership.

ekominsky

29 de ene. de 2013

I recently purchased a new Lexus at Lexus of Palm Beach. The sales associate I worked with was Hamsa Masri. She was friendly, knowledgeable and no-nonsense when it came to the price. The dealership was beautiful and they had a wide selection of cars too choose from.

LORNA KRAFCHUK

26 de ene. de 2013

I HAVE GIVEN THE ABOVE RATING BECAUSE MR. SKULSKI WAS VERY PROFESSIONAL, AND INFORMATIVE ABOUT ABOUT THE LEXUS 2013 THAT I BOUGHT. I WAS THERE ON OCT. 23 TO HAVE MY 2008 LEXUS SERVICED. I WAS LOOKING IN THE SHOWROOM AT THE NEW 2013 MR. SKULSKI WAS WALKING PASSED HE STOPPED AND ASKED IF HE COULD HELP ME, I SAID, "I WAS JUST LOOKING," HE STARTED TO EXPLAIN WHY I SHOULD CONSIDER THE 2013 SUV BEACAUSE OF ALL THE UP GRADES AND THAT ONE COULD USE REGULAR GAS AND GET BETTER MLAGE WITH THE 2013HIS EXPLANATION WAS GREAT AND SO I RETURNED THE NEXT DAY TRADED IN MY 2008 SUV AND BOUGHT THE 2013, THANKS TO MR.SKULSKI, I AM A HAPPY CAMMPER. SINCE I AM PETITE I WOULD LIKE TO GET AN EXTENTION TO THE SNAP END OF THE SEAT BLLT BECAUSE WHEN I RAISE THE SEAT THE SNAP END DISAPPEARS AND IT IS DIFFICULT TO PUT THE SEAT BELT ON.THANKS FOR MAKING SUCH A GREAAT CARP.S.I TRADES IN MY JAGUAR, VAN DAM PLU FOR MY FIRST SUV 350 LEXUS THATIS A STATEMENT!!!

GermanCalas

16 de ene. de 2013

Anne was completey honest,there was no pressure from her to buy. I so happy to select my GX460 and iniciate this purchasing,also she takecare three issues founded on this particular vehicle. I will definitely recomend her.

lmbarker

2 de ene. de 2013

We had visited the dealership twice before we went in to purchase the car. The previous visits were typical of an initial visit at any dealer, they feel you out to determine how serious you are and provide the minimal help required. We were never treated as though our business would be appreciated. This should have been our clue to get out and find another Lexus dealer. We scheduled an appointment to go in and select and purchase a car in order for us to minimize our wait time at the dealer should our rep be busy. When we got there, we were sent to wait in our rep's cubicle while he finished up with other customers. When he came back (20 minutes later) we asked for their inventory of the color of car we wanted and one other color choice and navigation. We were told that it wasn't possible to narrow down the inventory without driving around the lot and looking around for the ones we would like to consider. We asked for access to the rep's computer to sort through the inventory while he went back to work with his other customers again and narrowed down the list of 77 to 5 cars. We then pulled the stock numbers for those 5 cars and asked our rep to pull the keys for those so that we could look and see if they had the options we wanted. He did and then drove us around their 22 acre lot having us push the remotes for the 5 cars to try and find the 5 we selected. We didn't find any of the 5 cars. We went back and he pulled 5 more keys for cars we had found by walking from car to car and looking if they had the navigation system we wanted and writing down those numbers. He pulled those keys and we started over. By the time we found the cars and picked the 2 of the 5 we were considering, it had been 2 hours. We had done all of the work, we were hot and unhappy. When we complained about the "lack of a system" for new car inventory, we were told by the rep "you should be me, I have to do this every day". Not a response that was going to pacify us at this point. Our sales negotiation took another hour, we waited for finance for 2 more hours. Once we started with the financing, it took another hour to get seated in the car. We had to sign a form saying that our rep was going to cover us on basic operation of the vehicle and amenities, most of which were not explained. The rep said he wasn't back in for another 2 days and we could come back and he would answer our questions. By then the dealership had been closed for an hour and he was ready to leave. We have bought luxury cars in the past, although not a Lexus, and have always felt appreciated, that our business was valued and that we would be treated well. This was NOT the case at Lexus of Palm Beach. I would not go back to this dealer nor would we recommend it to anyone in the market for a Lexus. We were so disgusted by the experience that we requested to return the car so that we could go and buy it again at JM Lexus, but were told that, even though we called within 24 hours of buying the car and it was AutoNation's policy that cars could be returned within 72 hours, the policy was only valid if the car was under $40,000, which ours was not.

Bruce in P B

31 de dic. de 2012

Bought a BMW trade from Jeff J. Excellent salesmanship. Love the car. Nice people

Skippertime

19 de sep. de 2012

As a woman going into buy a car alone, Lorraine made it as easy as buying a pair of shoes! She is fun and funny, but most of all knows how to explain the car, to someone who isn't too technically savvy. I would recommend Lorraine to anyone, but especially us females! Go see Lorraine, she has a Lexus for any budget!

JHBiggs

19 de sep. de 2012

I bought my certified preowned Lexus GS430 from Lorraine. I would highly recommend her for your next purchase from Lexus of Palm Beach. She was knowledgeable, curious, and respectful of my time. She is straight forward and knows the Lexus product inside and out! You'll feel like you've known her for years! Go see Lorraine!

toyota guy

26 de ago. de 2012

Just wanted a good deal on a vehicle and was more than willing to visit there dealership,but they where rude in many cases and didnt even want to try to work a deal,would never go to this dealership in the future,and there internet people are some of the worst ive encountered.

collummj

13 de ago. de 2012

Lorraine Robertson is incredible!! She was respectful of my time and thoughts regarding the car I had been eyeing and at no time did I feel being pressured or felt that I was dealing with a typical "Used Car Saleman/woman." I am very particular to whom I refer my friends and clients to as I feel that it is a reflection upon myself. Having said that, I would refer anyone to Lorraine Robertson and I know that they would be in great hands and will be very well taken care of.

brandtfl

22 de jul. de 2012

My husband and I were looking for a Certified Pre Owned Lexus and Lexus of Palm Beach offered the best price for the specific car that we were looking for. We drove to their dealership which is located about 3 hours from our home. We were able to make our purchase and were on our way in about 4 hours from the time we arrived at the dealership. We were very please with our vehicle until 2 days later when the car would not start. This left us in quite a predicament since we were already running late. We were quite surprised that our "certified pre owned lexus" had already left us stranded after only 2 days. The salesperson assured us when we were at the dealership that these cars are thoroughly inspected. I personally have a hard time believing that myself. After the frustration of dealing with Roadside Assistance, we decided to go down to the local auto parts store and purchase a new battery since the battery in the car was already the second battery and it already had a bad cell. A Lexus 84 month battery that only get 24 months of usage. I understand that things happen, what I do not understand is that after writing an extensive e-mail detailing all of the facts to Mr. Bob Baldwin, Director of Customer Care, I did not even receive a response.BUYER BEWARE, they will be happy to see you a car but if anything happens, you are on your own. If you are okay with this type of service then by all means, use this dealership, otherwise look elsewhere.

mjspitzig

13 de jul. de 2012

Wow!Scott Feller was phenomenal! I had a bad experience at JM Lexus the previous day and Scott totally restored my faith in the Lexus customer experience. He treated me with the utmost courtesy and respect. He spent as much time as I needed - never felt rushed or pushed. He really listened to my needs and ajusted his approach accordingly, something sorely missing in today's world. His attention to detail also impressed me. I liked the experience so much, I'm considering buying another car from him!

Twinveefishing

31 de may. de 2012

We had the best sales person on the planet. I would hunt her down to sell me my next Lexus. Had a horrible experience at JM Lexus, but Lexus of Palm Beach was great. Loving my new car and I will go to them for anything I need with my car.

tara0916

15 de may. de 2012

My car battery had died, they very quickly informed me that road side service would be at my home in 1 hour. 30 minuter later the service man, Lew Fleischer, called to say there was a tie up on the highway and he might be a few minuter later. 20 minut6er later the dealer called to see if he had arrived and I told them he had called. They said they would check back.The service man was about 10 minutes late and promptly changed the batery, made sure everything was working, spoke with me and left. A few minutes after he left they called to check and I informed them he had been there, fixed the problem and was on his way.I was able to get in my car and leave within 1 1/2 hours after I called.I am very pleased with the service.

giag6

27 de abr. de 2012

This is by far the nicest car dealer I have been to and I have been to a lot of them.. It is kept immaculately clean and has a friendly yet upscale atmosphere.. It was probably the best car buying experience I have had and all thanks to the best salesperson I have ever delt with Jeffrey Jerome... He was very sweet, friendly and knowledgeable he made the car buying experience as stress free as he could.. I will recommend him and this dealership to everyone.. Total 5 Star....

JOELOMO

16 de abr. de 2012

I Drive 75 miles to this dealer and after six cars I can say in 25 words or more. First Class, Five star, Top Notch, Exceptional, Professional, Courteous. This might be best car buying experience you could have. Every interaction with every employee will leave you amazed. My salesman Eric Kessler is professional, courteous and sincere. He has great product knowledge which means he is that good or a fabulous actor.I buy LEXUS because its LEXUS. I buy from Lexus of Palm Beach because of Eric Kesslerand the service I get not only on the sales floor but also the service dept and the entire buying and owning experience.

brandy37

11 de abr. de 2012

We had trouble with our battery on our Lexus. Lew came to our home and changed the battery to a new one. He was so friendly and knowledgeable. He checked the car throughly to makle sure there were no problems anywhere else on the vehicle. He was quick efficent and helpful.

BARRYK

11 de abr. de 2012

LEW FLEISCHER CAME TO MY HOME TO REPLACE DEAD BATTERY. HE WAS COURTEOUS BEYOND BELIEF, THOROUGH, QUICK WITH THE CHANGE, CHECKED EVERYTHING ELECTRICAL ON MY CAR, AND OVER ALL A WONDERFUL AND THOUGHTFUL EMPLOYEE. HE SHOULD BE SHOWN IN YOUR LIST OF EMPLOYEES AS HE IS A WONDERFUL ADDIITION TO YOUR SERVICE DEPARTMENT.EVEN THOUGH I PURCHASED CAR AT ANOTHER DEALERSHIP, HIS SERVICE ALONE, WILL BRING ME TO YOUR DEALERSHIP FOR NEXT CAR!BARRY KATZEN

Dian25

13 de mar. de 2012

My car required road service today. Lew Fleischer came to my rescue. He was prompt, efficient, and results oriented. He had my car fixed in no time. The best part about Lew was that he educated me on certain aspects about my car that had not been explained to me before.(Please note that this car was NOT purchased at this dealership originally. The original dealership did not explain much of anything.) Additionally, Lew pointed out certain areas on my car that were in need of attention and even offered to assist me in making the appointment. If I ever own a dealership.... I would want Lew working on my team. HE WAS AWESOME!!!!

arniet54

23 de feb. de 2012

ripped off my mother (age 89) on service, selling unnecessary service. Quoted $1500 for service, bill was $2600...i left 2 messages for him, has NOT returned my call

Sailone

3 de dic. de 2011

Jeff Jerome was just so outstanding in helping us thru the process in picking our car. He is so honest and caring which isCompletely different from most places you shop. I was completely blown away in how much he cares.David EagleAtlanta,Ga

haveapeace

8 de nov. de 2011

The car battery was dead and needed to be replaced. I called for road service. Lew came by quicker than he stated it would take, he even reset all necessary and checked all the tires for proper pressure.Definitely a Palm Beach Lexus advantage.

CarolynP

3 de nov. de 2011

Lew was prompt and efficient. He found the problem with my tire that the service department at the dealership could not and fixed it. Kudos to Lew!

ronniek01

2 de nov. de 2011

Lew was great. Prompt, and had the parts we needed. Free Battery and Batteries for the key fobs. I will never cal AAA againRon Kaplan

annirn

30 de oct. de 2011

Best car buying experience ever! My sales person Eric Kessler was friendly, knowledgeable and courteous. I immediately felt that he was upfront and honest in working with me and respectful of me and my needs in purchasing my dream car.Eric went above and beyond my expectations and was the reason I bought from Lexus of Palm Beach and not from a dealer closer to home.I would also like to thank Lorraine Robertson -Financial Services Manager who wasa pleasure to work with.(not an easy feat when your checkbook is open) Lorraine put me at ease, explained all of my options, and made me feel as if I was the most important customer that day.Totally awesome day !!!Anne Wargo

kngsys

19 de oct. de 2011

Excellent service with the salesman and finance manager. Everything was explained to perfection. Both went out of their way to provide a top notch experience. I would highly recommend this dealership to anyone. It was worth the 55 mile drive.

HarryK554

8 de oct. de 2011

It is not very often that I am inclined to write a review. But...I just bought a new Lexus CT 200h Premium from Palm Beach Lexus this past Thursday evening and wanted to share my experience with other potential Lexus buyers. I first contacted Anne Lopitan via email on April 9, 2011. I wasn't able to do a deal at that time and surprisingly, Anne kept in casual contact with me over the past 6 months. She is the anti car salesperson. Never pushy and always friendly and kind. I've purchased 8 cars in my life and have never completed a purchase and felt very good about it. Well...Anne changed that. This lady could be selling used Pintos on the side of the road and I would still buy from her. It took two visits with her to close the deal thanks to her Sales Mgr. It was late in the evening and he apparently wanted to leave a deal on the table and go home and watch Dancing with the Stars. He was professional but I didn't appreciate him blowing me off after I worked all day and brought both of my cars in to trade and do a deal. Anne called me the next morning and promised that if I came back that evening, I would leave with a new Lexus and a smile on my face. She was right. She is the only reason I didn't go to JM or another Lexus dealer. Ask for this lady and you will be very, very happy. Thank you Anne! I love my CT 200h Prem!!!!!!

LAWMAN13

17 de sep. de 2011

LIES LIES AND MORE LIES....I brought my car to Lexus for an A/C service that was explained as very complicated and involved removal of most of the drivers side dash. When I got the car back several of the dash parts were not reinstalled properly and the tach and fuel gauge were not working. Lexus didn't mention this and as I drove home I called Lexus and they said bring the car back when you can and we will fix the problem right away. I brought the car back a week later and after the shop forman and service advisor promised they would fix the problem right away I left in a loaner. Then the lies started...I was called by the service advisor and told that they couldn't have damaged the gauges as they were self contained and it was going to cost me money to have the gauges fixed. It was explained that the unit was self contained and would have to be ordered and calibrated to match mileage...a process that would take at least five days. After two days I was called and told the car was ready. I proceeded to the dealership and asked my service advisor how this could have happened and he became very sarcastic and said well I should have waited a couple days to call you then you would have had nothing to bitcyh about. I attempted to speak with the service manager but he wouldn't discuss the matter with me as he was hiding and unavailable. I then proceeded to pay for the repair and waited 30 minutes for my car....problem is they lost my key. I used a spare key and drove off only to find out my windows were not working. Its now been almost a week and the dealership still hasn't replaced the key and told me to reprogram the windows and that should fix the problem. This dealership is pathetic..the service advisor danny, the shop forman pat and the service manager are all liars...Ihave sworn off lexus and now refer to that brand as LOSER.

lancewalker

12 de sep. de 2011

I purchased a 2008 Lexus ES350 from Texas without previewing the car and it was a very easy process. I was a little nervous at first, but the customer service I received from Suzanne convinced me to purchase. She was very accessible during and after the sale. She recommended a great auto shipper and it worked like clockwork. The car was in better than expected condition. Suzanne even coordinated getting the windows tinted before it shipped. I would highly recommend!

LB001

6 de sep. de 2011

Lew Fleischer did an outstanding road service repair on my Lexus. My battery died leaving me stranded far from home. After a call to PB Lexus, Lew arrived promptly, and did a neat, professional repair, quickly, while providing a respectful, courteous, and in general an excellent reflection on PB Lexus.

Ibtisam

2 de sep. de 2011

Lew was like an angel that helped me with my car. I am a Lexus of Palm Beach fan. I have recieved such great service today from Lew. He was a wealth of good information and a life saver on time for me with a new battery. And still made it to the bank in time! Thank you for hiring such wonderful employee's like Lew!Highly recommend Lexus of Palm Beach!Sam Shehadeh

Carol Weatherspoon

23 de ago. de 2011

The battery in my 2009 Lexus RX350 died for the third time so I called roadside assistance and Lew from Palm Beach Lexus came to help me. He replaced the battery that was installed in October 2010 (although the battery had a date of October 2009) and unfortunately he could not explain why my batteries keep dying. The service was good, he finished quickly so I could get to work and he was very friendly.

Gracesolomon

20 de ago. de 2011

Lew Fleischer - Road Service Technician - came out to the Town Center Mall in Boca Raton to meet me because my car wouldn't start. He called me to tell me he was on his way and where he would meet me. He was very prompt, courteous, knowledgeable, kind, and extremely helpful. My experience with Mr. Fleischer made me so thankful that I had leased a Lexus and that evening when I went out to dinner with friends I made sure to tell them about how great my experience was. Thank you Mr. Fleischer!!!!

starrhg

10 de ago. de 2011

Lew Fleischer, Road Service Technician, has helped me a couple of times and exhibits professionalism and friendliness. He is very knowledgeable and helpful. I appreciate having the availability of his service and it is definately a positive reflection on the dealership.

Stretch2011

9 de ago. de 2011

My battery was dead, my car was in the garage, Lexus roadside came out and replaced said battery. It was done in a timely manner and technician conducted himself in a professional manner.

snarkier

3 de ago. de 2011

My wife's LS460L would not start. I called my service adviser, Scott Golden, to determine whether I should have it towed. Scott indicated he would have Lew Fleisher, a road service technician, come by my house to check it out. Lew installed a new battery, checked it out and the car was back to normal. Both Scott and Lew were very polite, responded rapidly and very professional. THANKS!

pbrandt

22 de jul. de 2011

This was a road service call for vehicle disabled at office. Very prompt service and Lew explained the likely cause of the problem so it can be prevented from recurring.

sheilabenita

22 de jul. de 2011

Within one hour of my phone call to the dealership, Lew Fleischer came to my home and replaced my dead battery. He tested all the cars systems and was thorough and kind.

pkemmerson

14 de jul. de 2011

I have been the proud owner of 3 Lexus. I had such excellent service from Park Place Lexus in Plano, Texas (Cavan Dierkman, that I was skeptical regarding what type of service to expect when I moved to Florida. I am very pleased with Lexus of Palm Beach. My service rep., Thor, is very knowledgeable and attentive. During his recent absence, another associate, Scott, helped me by sending someone out to replace my battery. The service tech, Lew, responded very quickly and efficiently. I was extremely pleased with the service.

Branit

14 de jul. de 2011

I was extremely satisfied with the promptness and expertese with thich I was treated. Mr. Fishler is a credit to any organization and I would not hesitate to reccommend this Lexus dealer to any of my friends. Herbert Branitsky

bmeck

11 de jul. de 2011

Fantastic Roadside Assistance. Our car was loaded with our clothing and luggage and were were ready to depart for a long weekend trip. At 9:15 AM, we got into our car and it did not start - just a click, click, click sound. I called Lexus of Palm Beach service and they connected me directly to Lew Fleischer, their Road Service Technician. Lew was servicing another customer about 25 miles away. I told him of our problem and he said that he would be at our home in 1-1/4 to 1-1/2 hours and that he had the correct replacement battery with him.He arrived in exactly 1-1/4 hours, installed the replacement battery and tested the operation of our vehicle as well as all the electronics that might have been disrupted during the time the battery was disconnected. He was extremely friendly and explained what he was doing to correct our problem. We thanked him and Lew left our home at 10:45.We were on our way by 10:50 and arrived at our destination about 1 hour later than planned. Our weekend trip was a success thanks to the terrific service from Lew as well as Lexus of Palm Beach.

Raevina

6 de jul. de 2011

Javier was very friendly and even though I ended up just needing air in my tire, he was very efficient and worked fast. I would definetly say that Javier is a great asset to Lexus of Palm Beach and they are very lucky to have him!

tatesmom

1 de jul. de 2011

Javier Miranda, Roadside Service technician - very nice guy, checked everything.Is always on time and so pleasant. A very good representation of the dealership. They should be proud to have him.

jclillich

1 de jul. de 2011

Had a dead battery and the car was locked and could not be opened key fob. Lew was called at about 7:30 PM and was in my driveway by 9AM the next day. Friendly and efficient. Great employee!!John Lillich

pzemanek

23 de jun. de 2011

My experience with Lexus of Palm Beach was excellent, especially working with Suzanne Kauniste. She was very responsive to all of my inquiries about the used Lexus LS 460 I purchased and even picked me up from the airport. The Lexus I purchased was as advertised and I am very satisfied with the vehicle and my whole experience with Suzanne and Lexus of Palm Beach. They even had the vehicle filled up with gas...nice perk with the price of gas these days.

mcdan1941

23 de jun. de 2011

Mr Fleischer was very professional in assessing the work to be done, explaining the nature of the problem and quickly resolving the issue. He checked the completed work and described the likely duration of the repaired work, taking account of the driving habits of myself and my wife.

Jack Lessr

20 de jun. de 2011

My car went dead in the garage. My wife suggested that I call AAA. I remembered that Lexus has a similar service. I called and within 25 minutes Lew Fleischer was there replacing my dead battery with a brand new one. Under warranty and no charge. Lew was courteous, knowledgeable and quick. Before I finished my coffee the car was ready to drive again. Kudos to Lexus and to Lew. My lease is up this November and I will not lease anything other than a Lexus and from Palm Beach Lexus too!Thanks,Jack Lesser

dochocky

17 de jun. de 2011

My car dies in my driveway. I call the 24 hr roadside number. Within 20 minutes "Lew" is at my door. He knew what was wrong immediately. Changed my battery pointed out some helpful tips on how not to drain my battery. Explained why it happened and that it was all fixed. Total time at my home 27 mins. Lew is my new love!!! Excellent service beyond my expectations!

obolarry

8 de jun. de 2011

Lou Fleisher came to my home 45 miles from the dealership and repaired my car. He was friendly, respectful and accommodating. A great experience in this day and age.

white4213

7 de jun. de 2011

I utilized the Road Repair Services today and the experience was excellent. The response was fast. Lew was friendly and professional as he got the car running in short order.I have had nothing but wonderful service from Lexus of Palm Beach. From the purchase of our car to the scheduled maintenance visits, I am always treated like a VIP. I have never had a car dealership treat me better!

james43

6 de jun. de 2011

I have been driving only Lexus vehicles during the past 20 years, and have established very good working relationships with 2 dealerships, Lexus of Palm Beach and Lexus of Norwood, largely due to the integrity of the two employees with whom I have had the pleasure of working. Bill Powers of Lexus of Palm Beach is one of them. I have been traveling yearly between Florida and Massachusetts for the past 7 years). My previous Lexus RX 330 was purchased from Lexus of Palm Beach, and the four of the five before that from Lexus of Norwood. Twenty years of goodwill built up with these two Lexus dealerships was shattered with the purchase of my current Lexus RX 450h from JM Lexus. Were it not for the straightforwardness and honest service provided by Bill Powers (as well as Mark Forcucci of Lexus of Norwood), my next vehicle would definitely be of another make. But I am still mulling it over, so don't rule out this possibility yet.

itgurl

4 de jun. de 2011

Anne was completely honest. There was no pressure from her to buy, she really knew all of the Lexus models and she especially knows hybrids; she drives a Lexus hybrid and couldn't say enough good things about her overall fuel savings. After a test drive in my new CT200h, I bought her! Anne knew there were no special break in requirements for the engine, she demonstrated all of the computer menus and uploaded my phone's contacts before I drove off of the lot. Anne made me feel comfortable during the process and I love that I can call her anytime for questions and she will help me and not just ignore my calls and emails. I even recommended my parents go by and see her, as they're in the market for a new car. I also went into the dealership to have door guards installed and while waiting for Anne to bring my car around I saw how courteous and professional all of the service personnel are (from porters to managers). Bill and Anne are clearly assets to the Lexus of Palm Beach dealership and I look forward to continuing a relationship with them through servicing my vehicle there and sending friends and family to them for new purchases.

Stacyboo

3 de jun. de 2011

Bill was there at 7:30 as promised, I was in and out of there as qick and serice could have my car done, i am very happy with lexus of palm beach I send anyone i know wiht a lexes to them t is why I have owned so many lexuses and my entire family as well

codyalfrey

2 de jun. de 2011

Upon purchasing my Lexus new in 2006, my first experience was not only enjoyable but also an experience unlike any other dealership of which I had purchased a vehicle. The entire staff at LEXUS OF PALM BEACH was always very helpful and knowledgeable. My service adviser, BILL POWERS, has always been overly helpful in his tasks to serve my needs as a customer. I would recommend this dealership 110% to anyone in the market for a new LEXUS. These guys blow JM LEXUS and LEXUS of PEMBROKE out of the water.

Bill_GS3

2 de jun. de 2011

I brought my vehicle in for the first service and was greater in their drive by the valets. They asked for my name and then brought my advisor right out to me at the car. We went over a few questions I had about my car, and then went into his office for the paperwork. Very quick and professional. The advisor told me about some of the features they had available in the dealer and I took advantage of the computers they have for you to use. I was able to actually work and make phone calls while my car was being serviced, great feature, no time lost from working. When my car was dne the same advisor reviewed my invoice which was nice and walked me to my car. I've never had service like this before, I think I will be staying with Lexus for a long time.

jking23

1 de jun. de 2011

Mr. Baldwin was extremely helpful when I came to the service center. I had a flat tire and I had no idea how to fix it, and when someone came to help me fix it, the cap for the rim broke. Upon arriving at the service center I was immediately approached by a service man and he showed me to Mr. Baldwin upon my request. Mr. Baldwin attentively listened as I explained the situation to him and he immediately called a Lexus Roadside Assistance vehicle to my car waiting a few blocks away. When I came back my vehicle, the Roadside Assistance car was waiting for me and he plugged the hole in my tire and made it safe for me to drive to the dealership to get my car appropriately fixed. I was told it would take only an hour, which it did and when I received my vehicle it was washed and the spare tire was put on. Mr. Baldwin also told me that the service men checked the fluids and functionality of my car. Overall I had a wonderful experience for being in such a stressful situation.

Paulkaratzas

31 de may. de 2011

I've been to many Lexus dealerships for service. Lexus of Palm Beach has by far the best service representatives I've ever met. Bill had Javier come out to my home to replace my battery for me today. Both went above and beyond. I will always stay with this dealership for all of my auto needs and hopefully always get these two employees.

bocabayla

12 de mar. de 2011

Just entering the PB Lexus dealer the receptionist was friendly--I was told by JM Lexus of Margate, that there would be a one or two month wait for a red ES350 2011 Lexus-- When I met my charming sales person, Anne Lopatin, she amazed me by saying that she would try to find it--Their price was originally sent to me on line, and it was a lot better than JM's original price-- Within 6 hours after my visit to PB Lexus, Anne called me to tell me she had found the car for me--I have gone for coaching on my Nav system and each time, Anne has been very generous with her time and very patient-- My experience at PB Lexus was wonderful-- Everyone I had dealings with was polite and caring--What a contrast between PB Lexus and JM Lexus-- I am ever so greatful that things turned out this way in the end

Florida26760

3 de mar. de 2011

I recently purchased my second new IS250 in 2 years from Lexus of Palm Beach. My first purchase was seamless and they really went the extra mile to make sure I was completely happy and comfortable, which I had never experienced before when buying a car before. I'm so used to being pressured and pushed around, or just the opposite, ignored....sometimes I still attribute it to me being a woman, but who knows. What I do know is that this dealership couldn't be more different than that and my sales associate Suzanne was so sweet and knowledgable. When I returned for my most recent purchase it was just as easy and I felt just as cared for as my first time around...I love the consistent treatment! I dealt with familiar faces, which is always nice. I was worried I wouldn't be able to trade in my lease early and get in a 2011 (I drive so many miles), but somehow between the nice guy who looked at my trade (Donny), and Cliff Beverly, the manager who helped me, they were confident they could help me and get the numbers to work, and they did! I love my new car! I have also serviced my vehicle for basic maintenance and stop in for car washes now and then (I love that perk, and they always do a fabulous job!), and everyone I've encountered in the service department have been very kind and done great work, so I don't agree with the negative reviews below. Had I read all the reviews before my first purchase here, I may have been swayed and not given this dealersip a chance, which would have been a bad decision on my part. I'm happy I didn't and was able to experience for myself how helpful, friendly, and caring the staff are....I am a customer for life! I would highly recommend this dealership for sales and service.

Murray100

2 de mar. de 2011

I was very reluctant to get the needed work, a design recall, done at this location after reading all the negativity in many of the reviews of this dealership. I was pleasantly surprised to be met with friendliness, cordiality and care. Mr. Athar was professional, quick, pleasant, thorough and kept on top of the repair being done.The red flag(s) went up when I learned they were going to do a full inspection of the vehicle. I thought I was going to be subjected to a high-pressure hustle for extra work at high dealership prices. That did not happen!The client waiting room is luxurious, kept immaculately clean with ample (leather chairs) seating and TVs for viewing. There are complimentary snacks (bagels, cream cheese, danish) available as well as endless coffee and bottled water - nothing less than what one would expect from Lexus.The needed repair/upgrade was accomplsihed at a bit longer than the quoted time but I didn't mind given the amenities of the facility I was waiting in.I looked in at the service area, it was well lit and well ventilated; it may be the cleanest repair facility I have ever seen! The repair technicians, they were not the usual dirt under the fingernails "greese monkeys" I have come to expect, they appeared to be professionals - I was very pleased.Another nice feature was that when all work was completed the car was vacuumed and washed - a really nice touch.I have no hesitancy in recommending this dealership.

jabellon

1 de mar. de 2011

I went back yesterday with my wife to buy our FOURTH Lexus vehicle, third RX 350 for my wife, and we have always been very please with the friendliness and welcoming attitude of everyone, to the great advise provided by Ms. Lopatil, to the GREAT SERVICE second to none we receive from Mr. Powers when we come for service, which is at the same time very affordable. They've treated us with respect and with attention to our needs, while allowing us to get relaxed for few minutes in the waiting area while they service our vehicles either watching the news, sports or just getting a massage in the back chairs.

nlw10

25 de feb. de 2011

Suzanne is great to deal with. I bought a used LS460 online. She promptly answered all emails, both before and after the sale, and returned all calls. Everything she said was honest, professional, and true. She has intregity and you can trust what she says. The price was competitive, about $1500 above the auction resellers like Texas Direct, but you get the 100000 mile or 3 year certified warranty which makes the extra cost worth it. The only concerns I have, which have nothing to do with Suzanne, relate to a loose driver side exterior mirror, the permanent car tag which has not arrived after 8 weeks, and a $495 appearance package that was represented to repair or repaint future environmental paint damage. I purchased the appearance package because I had environmental paint damage on a previous Lexus which can only be repaired by repainting. After reading the contract I find that repainting is true for new cars but they are not obligated to repaint environmental paint damage on cars purchased used. I would not have purchased the appearance package had I known that future environmental paint damage to the LS460 that required repainting would not be covered by repainting.

feggie

14 de feb. de 2011

I no longer take my 2007 RX 350 to Lexus of Palm Beach for service. They insist you have a specific service advisor to check you in and facilitate your service. If the advisor you are scheduled with is busy, you just have to cool your heels, no one else can check you in. I waited 45 minutes in the lounge just to be checked in. After 30 minutes I inquired why the long wait, and they said my advisor was doing a test drive or some excuse. Then after the "check in" they begin your service. I don't care if I have a dedicated advisor just for me, just give me the next advisor available. People just want to get in and out on their way.I also find their prices to be outrageous for service. My family in Dallas who go to Sewell Lexus pay far less for the same services. I now get my car serviced at Toyota for a fraction of the price.

Buyers Remorse

29 de ene. de 2011

Long story short.. I bought a 60,000 ISc 350.. took it to get windows tinted and they scratched the window.. had to remove the window and they dented the door.. after that they ruined the floor plate.. and then I have 3 scratches on it that look ike long straight precise lines.. on roof.. I cant take ti back cuz lord knows what will happed to it.. needless to say theSales Mgr Cliff. said it was "my fault. cuz i took it there.. the cant own up to it.. they refuse to do anything but fix what they ruin then ruin somehting else.. i would be VERY weary of taking any car there.. and i bought it there 2 weeks before.. less than 500 miles. great.. 3 scratches. a dent in the door the door taken apart, the tint removed and redone. and ITS MY FAULT???? all this happened while it was in the service there.. all in the first 2 weeks of ownership...Once they sell you the car they could care less about it. or YOU.I feel jipped.. ive cried. and ilost sleep.. ive yet to enjy this car due to dealers shenanigans... NEVER have I been treated so badly by a dealer..

wda

12 de dic. de 2010

Yesterday myy father purchased a CPO Lexus ES 350 yesterday from your dealership. He drove 230 miles from Tampa to purchase this car. Car was previously inspected by a friend on Tuesday who is knowledgeable about cars. He brought a vibration problem and paint issues to the sales persons attention. We were told it was corrected. When he arrived to pick up car- paint problem on cover still evident- large ding in right rear door and needed detail. Sales rep said it was a used car- could not fix bumper cover as damage was in the paint and no one there on Saturday to fix the ding. He was nice enough to get the interior detailed. After driving 230 miles to get this car, he agreed to accept the cosmetic issues. On the way home last night- vibration in the rear returned. Fed up at this point.. Decided to excercise 3 day right to return.. only to be told by Sales Manager Rod Reese that mileage was over by 110 miles, so the Dealership will not take the car back. My father even offered to have the car trailered back to Dealership at his expense to avoid additional miles. We understand that by the letter of the law, the the dealership is in the right- but does not sound like the right thing to do. We had heard of Lexus reputation of Exceptional Service.. Not seeing it so far..

pjray55

28 de nov. de 2010

Customer service when I wanted to buy a used car from them was absolutely horrendous. Promised call backs never came amongst other things. If it was this bad trying to buy a car from them I can't even fathom if I had actually bought one and then had a problem with it. I would not consider buying from this dealer regardless of the price.

wehttam

1 de sep. de 2010

These guys are as cocky as it gets; so full of themselves. They were rude, disrespectful and arrogant. Do NOT go to them. Even the sales manager didn't act on some of the outrageous comments that were made to my wife and I. I would bring my story to a local paper, but I'm not going to waste my time on these jokers. Another customer LOST!

beeguud

23 de dic. de 2009

I purchased a "certified" Lexus at Lexus of Palm Beach 12/08. Within the year I have had numerous problems that should have been taken care of during the inspection or certification. The radio got hot after 10 minutes of driving, the AC unit had to be replaced, wires were left exposed that set the indicator lights off whenever it felt like it and the new tires were subpar. I purchased a "certified" Lexus. The tires should be on a 1974 Deawoo. Another Lexus dealership that serviced my car, explained what they do for certified cars.and they did the minimum. Lexus of Palm Beach did below the minimum. I think they went to the ford dealership and borrowed there parts and tires and installed it on my car. No Joke! 12/09

ryandawn

28 de jul. de 2008

Excellent service, walk around done on my car and everything was explained to me in detail prior to leaving service. Car was clean, service was fast, everyone in the store was friendly and helpful. WOuld definetly recommend them to my family and friends.

City Rider

13 de may. de 2008

This is my best experience buying a car ever.I went in to buy a Used Lexus and was treated as if I was buying one of their Top Dollar New models.The salesman, Edwin Caban, took the time to answer any questions and gave me NO Pressure to purchase any vehicle.I drove the LS and the GS models and after serious thought, I bought a like new GS300 for a total price inside of my budget without any need for negotiation.I did all my research before hand and had my finances in order before I went car shopping.After checking 5 other dealerships and 2 private sellers, I was fed up with the BS and was so relieved when I reached Lexus of Palm Beach...Normally I will remove any advertising off my vehicle but I proudly wear the Lexus of Palm Beach License Plate Frame...