justin lucas

3 de nov. de 2016

Patrick took great care of me, he delivered the car to me at my office down in Ballard well after work hours to fit my schedule, even though he had house guest in from out of town. Very happy with car and even more so the service from the sales and finance team!

Whidbey Driver

2 de nov. de 2016

We had the pleasure of working with Travis Willoughby to buy our new Lexus 300h. He was just wonderful to work with. He listened to us, offered ideas, and we never felt pressured. Instead, we felt that we were working with a knowledgeable and kind professional. We would recommend him highly.

Sue

24 de oct. de 2016

We worked with Roger, Alex, and Maranda. They were all professional but friendly and personable at the same time. It was a pleasant experience to buy a car at Lexus of Seattle and I felt I got a good deal.

LJB

21 de oct. de 2016

This is the second Lexus we've purchased from this dealership. I can't say enough good things about them and from our past experience with the Service Dept's, Kevin Murphy. They have never let us down.

Bella1230

19 de oct. de 2016

Got my Lexus in Lexus in Seattle!!! Im very happy to finish the deal with Brian. He is very patient, he told us what we should buy and explain everything for us. He totally is a good dealer!Find him if you need a new ride!!!

AllanFSport

11 de oct. de 2016

Roger helped us with our purchase of an L Certified Lexus. Roger was very professional and easy to deal with and it really felt like he wanted to help. Even when a few things came up, Roger was eager and made us feel at ease and help us with solutions. Without a doubt I would recommend and buy from Roger and Lexus of Seattle.

Dale and Connie

11 de oct. de 2016

Thanks again Pauline! This was our 7th vehicle for my wife and I in the last 8 years. I now have kids that have now bought 2 new SUV's (RX and NX) from Pauline and 2 friends who have bought from Pauline. 11 cars in 8 years. I guess I love the new car smell and I love the service Kevin and others in service provide and when he is not available, someone always steps to the plate... Love my Lexus dealership.

jason

8 de oct. de 2016

love lexus of seattle,I got the full lexus experience everyone there is super nice

Ashley Stroup

3 de oct. de 2016

This was our first Lexus! We were impressed with the level of customer service given from the lattes to the decision making on which vehicle was right for us. We will most definitely continue to purchase our next Lexus from Lexus of Seattle.

Cupofjoe2323

3 de oct. de 2016

I just purchased a 2016 RCF and Roger was extremely helpful through every step of the process..He does his homework! Got a great deal! :)

alawndeng

1 de oct. de 2016

Roger helped me a lot. He is a good man. If I need help, he would help me and do much. The car was nice. It is my frist car. I think I would use it for a long time.

Laurenatlexus

30 de sep. de 2016

As a first time car buyer and young adult I had numerous questions and a strict price to stick to. Roger was informative, patient and genuinely kind. Making such a big decision, I needed a night to sleep on it. Roger met me the next morning, on his day off to ensure excellent service. Thanks to Roger and Lexus of Seattle I had a wonderful first car buying experience.

Ablie

25 de sep. de 2016

Roger is great! He made the car buying experience easy for us. We definitely will be back again if we are ready to buy a new car again. He is very knowledgeable and kind.

David

21 de sep. de 2016

From the beginning Roger was knowledgeable, helpful, listened to my concerns and addressed them without pressuring me to buy a car. I felt like he was working for me. A very nice man and a positive experience. Highly recommend Roger

Paras

17 de sep. de 2016

Started my deal with him on the phone. Roger is very respectful and humble. Other dealership sales person were very arrogant but he never was upset even when I gave my budget. At other dealers I got the answer so you are looking for a a cheap car . He worked with me and his bosses and in 2 hours I was out of the showroom with a deal. Got my car as promised. My next car will be purchased through him only.

Tony

17 de sep. de 2016

Allen Lai was straight-foward in the purchase and was willing to answer any of our questions. He was efficient and very friendly. Brian was very nice in helping us with some quick questions even after we made the purchase and went beyond what we asked.

Tigerhuy44

16 de sep. de 2016

Roger came in on his day off to show me the gx560, had a wonderful experience . Everybody on the staff was very helpful, thank you.

Dk

9 de sep. de 2016

Roger did a good job. He is friendly and low pleasure. He made our my Infiniti experience simple and easy. He is very nice sales person

G-mama

6 de sep. de 2016

Lexus of Seattle!!I had been looking for a certified used GMC Terrain Denali. Going to CarFax.com I found a few Terrains but none that were a Denali except at Lexus of Seattle on 99 in Lynnwood. The online price was reasonable so I sent off a message expressing my interest. I really was skeptical and figured it would be a "bait and switch" tactic so I asked Pauline Ushigusa, Online Sales Executive, for some real time pictures so I didn't waste my time and gas. To my surprise she sent them. I set up an appointment for Labor Day morning. I arrived at 10:30 AM or so and noticed the vehicle sitting there waiting at the showroom entry...a nice touch. Pauline was there to meet me almost immediately. She is very friendly, kind and informative. No intimidation or pressure whatsoever. She pointed out a great waiting area as well as snacks, water, soda, and even a latte. From meeting her to the test drive to the negotiation process, challenging credit issues notwithstanding, the whole sales team, including: Pauline, Sales Manager Gabe Gallegos, and Finance Manager Jennifer Duffy went to bat and got the deal wrapped up in just a couple hours and I drove home in the exact car I wanted at a mutually fair price. I felt like I was their sole focus and that they had my back. I would highly recommend that sales team and Lexus of Seattle to anyone. Thank you!

Lexus Girl

5 de sep. de 2016

Roger did a good job. He is friendly and low pleasure. He made our 4th Lexus experience simple and easy. Ask for Roger next time you are in the market of a luxury vehicle.

Netier

5 de sep. de 2016

I haven't always had the best experiences when it comes to purchasing a new vehicle but Roger made the process seamless and the overall experience enjoyable. He sales presence is very low pressure (a trait that I value immensely) and he is knowledgeable about his product. His manager Alex was very much the same. If you are looking to buy a Lexus, go to Lexus of Seattle and ask for Roger!

customer

31 de ago. de 2016

The sales manger did Bad service, and talk something ridiculous

sunshinekitchen

30 de ago. de 2016

Pauline Ushigusa as a sales person was excellent - actually listened to me, helped me find the best 'fit' for a new vehicle and never made a pest of herself. An enjoyable experience and I will be back when I'm ready for my next Lexus!

DavidM

28 de ago. de 2016

We had a good experience buying a suv from Roger. He is on top of everything and provided excellent service. Would buy again from Roger at Lexus of Seattle.

ashley1085

22 de ago. de 2016

When we decided to get a new car, we decided that we wouldn't do it unless we found exactly what we wanted. As soon as we drove onto the lot we were given the chance to walk around and look BEFORE behind hounded by an anxious salesman. It was so nice to not have aggressive people after you the minute your foot hits the pavement. The dealership is clean, everyone is friendly and you can tell that they have a real sense of pride in their brand and company. A free iced mocha and chocolate chip cookie sweetened the experience too!

Bwerickson

17 de ago. de 2016

The old Camry was on its last legs so at my wife's suggestion we dropped in at the Lexus of Seattle dealership. Worked with Roger and can't say enough good things about the way he treated us. It was also a pleasant surprise to drive the car off the lot and redline that we had a full tank of gas.

My Lexus

16 de ago. de 2016

We never bought a Lexus before. At the Lexus of Seattle the process was smooth and pleasant. Emir was so easy to communicate and make a deal.Highly recommend this dealership in Lynnwood.

TTM

15 de ago. de 2016

Travis was very nice and patient with us when we worked with him and did his best to get us a good deal on our car. We had car shopped for a good week, started to give up, and decided to go to Lexus just for kicks. Low and behold a pre-owned sedan that I now call my own. We worked with Travis who very nice and patient with us! Highly recommended :)

Christopher Duclos

15 de ago. de 2016

I dare you to go to Bellevue and compare their price and service to Lexus of Seattle. The truth is that Lexus of Bellevue and Tacoma tend to load their vehicles with accessories and parts that you cannot physically remove, in which case they will convince you that you do indeed need the accessories (roof rack, clear bra, anti theft implant). This results in a higher price above the cost of the vehicle/vehicle options. This is not the case at Lexus of Seattle. A lot of the cars are stripped of those "optional" accessories and only added if you want them to be; in which point you can bargain certain creature comforts into the vehicle if possible. In short, the same vehicles in Bellevue are cheaper in Seattle.Lexus of Seattle makes the buying process easy and comfortable with generally laid back salesmen. I recommend asking for Travis to help you with your shopping experience. He sold my family 3 vehicles. We like him because he is real low pressure, young and really knows his stuff! You can also tell him that I sent you.

Dewie

14 de ago. de 2016

The sales person was knowledgable and very helpful. He answered all our questions concerning hybrid versus gas. No pushy sales pitches or bothersome phones calls.

CT200

14 de ago. de 2016

This dealership is the best around.From Travis with sales, to Kevin in service.I have always felt welcomed and appreciated as a customer. Travis has been a gem. He is a fantastic repsentive what Lexus is all about.Thank you Liz

GrantS

13 de ago. de 2016

Went in to purchase a Lexus IS 250. Roger helped us throughout the process. He was very kind, helpful, and didn't make us feel pressured. I'd highly recommend him to anyone!

Tara47

13 de ago. de 2016

Travis helped me when I bought my car. He was super helpful and made the whole process easy! He even followed up with me a few times to make sure everything was going well. Great first time car buying experience!

awilson013

13 de ago. de 2016

My wife and I went into Lexus of Seattle on a whim after leaving another Lexus dealer nearby, and a long day of car shopping prior to that. Due to how close the other dealer was to our house, we had never considered Lexus of Seattle, but since we were in the area, decided to stop in. Immediately Travis (in the pouring rain) came out and introduced himself to us, brought us inside, and offered us refreshments before asking us our budget, what we were in for, etc. A true breath of fresh air, considering some of the other dealers we had been to that day (not Lexus dealers).Once we were seated Travis very clearly walked us through the purchase procedure and our options as far as buying vs leasing, new vs used, etc. Every question we had, he had an answer for. Any concerns, he did his best to either expound further, or discuss other options. If he didn't know, he asked someone. He never said, "I think" or gave us a generic, vague, or just BS answer. Never did I feel he was trying to mislead us, or downplay our concerns.All in all our experience with Travis was incredibly positive. I would (and will) highly recommend him to any of my friends/family that are looking for a new (or used) car.

Melisa

12 de ago. de 2016

Roger was fantastic! I had a specific car I wanted and needed it within my budget. They didn't have what I needed the first day I visited, but he patiently showed me several models that might meet my needs. It turned out I had my heart set, though! So he kept an eye out and called me the moment something came in. I got what I wanted at a fair price and couldn't be happier with the level of service from both Roger and the entire team at Lexus of Seattle. Great experience!

happyclient

11 de ago. de 2016

This was my first experience of purchasing a car of my very own. Roger made this experience completely stress free with absolutely no pressure whatsoever. He was very personable and friendly. My rating of 5 stars is ultimately due to my interaction with him during the whole process from test driving to signing the papers. Highly recommend this dealership and Roger!

Grammy

11 de ago. de 2016

I reluctantly went to look at purchasing a new car, as I had previously had a bad experience with a very aggressive and high pressured salesman at a Volvo dealership. I was met by Roger who had a completely different approach. He was friendly, personable, informative and knowledgeable, without any pressure whatsoever. He was patient with me and answered any and all questions. He made the whole experience very comfortable. I would highly recommend Roger as an excellent salesman to handle any car buying needs you might have.

Dylan

9 de ago. de 2016

Went to the dealership looking to get a new car, and I'm happy Roger was there to help see me through the process. He was very knowledgeable about the vehicles we looked at, and was incredibly accommodating on the test drives and in the showroom. He helped make the entire experience fun and easy, and I've already recommended Roger to my other friends who are looking for new rides!

REBEKKA BREKKAA

9 de ago. de 2016

Went to Lexus of Seattle in Lynnwood to take my parents car in for service, while waiting I ended up looking at cars and met Roger. He gave fantastic service that was no pressure but full of information. He helped me find a car that met all my needs plus more. Definitely will continue all my car needs dealing with Roger at Lexus.

Aujerem

9 de ago. de 2016

Its time for a new car, so I drive to Lynnwood where I was introduces to Roger to help me pick out my New Ride. I felt he gave true an genuine facts an info on the few cars that I had in mind. I went in just to get info an he helped me make sure to leave that day with the car my heart was set on! I am very happy with my purchase my moms very happy with my last car I purchase from lexus of Seattle as well. So everything worked its self out will be going to see Roger in a year or two for a new upgrade hes the best! Jennifer as well she did my fiancing for my first car an my fiancing for my newest she did a wonderful job helping me get a second loan under my name at a wonderful rate!

Dave

8 de ago. de 2016

Roger made the buying experience easy. He showed us the many options related to what we were looking for and answered all questions. There was absolutely no pressure. The finance person we dealt with also took us through the paper work process with ease.This is the third Lexus we have purchased from Lexus of Seattle. We would definitely recommend them. The service we have had over the years has also been exemplary.

Wan

8 de ago. de 2016

Roger and Mirza are very friendly and responsive. They provided a great auto buying service! They also followed up frequently with me after I brought the car. We definitely recommend to work with them.

JamieP

7 de ago. de 2016

Roger was very helpful, knowledgeable, and real with us. He made buying a used car a painless process, we are very very happy with our experience! We highly recommend Roger and Lexus of Seattle!

Wan

6 de ago. de 2016

The sales guys are very responsive and friendly. Rogers and Mizar, thank you for providing a great auto buying experience!

Rebekka B.

6 de ago. de 2016

Took my parents car in for service and ended up looking at cars for myself while waiting. Roger was a fantastic salesman to work with. He showed me the perfect car that met all my needs plus more. He definitely went out of his way to make buying a car seamless! Thank you again Roger for your amazing service!

Pat

8 de jul. de 2016

Live chatted with dealer to get photos of a vehicle. Was told they'd send photos. It's been several days with no response. Not to impressive.

DC

20 de jun. de 2016

We purchased an 2016 RX450h with panoramic sunroof in April. We also purchased roof racks, because we kayak a LOT. Because it was a new body style, no one knew that roof racks could not be installed on a panoramic sunroof. The Lexus of Seattle has EXCELLENT staff: every single person we worked with. They ordered a custom new vehicle (with a standard sunroof instead) from Japan, and had it rushed to us in just 2 months. No expense on our part at all. We have NEVER had such a positive experience in any car dealership, and I have owned MORE than my share of vehicles over the years!

DC S

20 de jun. de 2016

We purchased an 2016 RX450h with panoramic sunroof in April. We also purchased roof racks, because we kayak a LOT. Because it was a new body style, no one knew that roof racks could not be installed on a panoramic sunroof. The Lexus of Seattle has EXCELLENT staff: every single person we worked with. They ordered a custom new vehicle (with a standard sunroof instead) from Japan, and had it rushed to us in just 2 months. No expense on our part at all. We have NEVER had such a positive experience in any car dealership, and I have owned MORE than my share of vehicles over the years!

kimv

9 de jun. de 2016

I was pleasantly surprised at how quick and streamlined the entire process was! After mentioning that I was going to look for a new car, my coworker informed me about his friends experience that left him feeling violated after an all day affair (at another dealership). I was nervous heading in but instantly felt special and important. I just can't believe how easy it was. Such a professional, friendly, and enjoyable process!

young

22 de abr. de 2016

When I was looking for a car, Kirby showed me different cars and option. I knew what kind of car I want, so I described for him and he found the car I wanted it. He was very patient and kind.

rshen1993

28 de mar. de 2016

Tamir was the sales representative and Jennifer helped me with financing. Igor introduced the technologies to me. The whole process went smoothly without any problem.The explanation of the functions and transaction details are very clear and they are able to answer all my questions.Really great experience there!

SUV Guy

20 de mar. de 2016

We purchased a new Car from Lexus of Seattle. The experience was positive and low pressure throughout. Emir Bucan explained features of the car as well as taking the car for a test drive. Very positive experience.

Roger

14 de mar. de 2016

Gave us plenty of space, no pressure, prompt arrangement of two test drives and very responsive staff, together with great coffee! Sales staff were all very well informed, and the finance side was the fastest I have experienced.

JIM DAMERY

14 de mar. de 2016

When looking for a new car the salesman went to great length to find what I was looking for. And what he did to find a car the car I wanted

Roger W

27 de feb. de 2016

Kirby is a great guy to deal with. I'd buy again and definitely recommend him and this dealer.

Kimeak

23 de feb. de 2016

Seattle Lexus sold me a car for a very fair price. Also the salesman emir bugan took time to explain all the details of the car. I would highly reccomend this Dealership. I am very satisfied with my purchase.

M. Wright

12 de feb. de 2016

We worked with Buz Fairchild to purchase my dream car, a Lexus RX 450h. Buz was exceptional - informative and helpful without being overbearing. Needless to say, the car is brilliant and I'm a very happy first-time Lexus owner.

Lexusfan

4 de feb. de 2016

When our used ES wouldn't start the second day of our ownership, we called, they said come on down, we did and they put in a new battery while we waited (on a Saturday). Hard to get better than that! Lexusfan

snowsguy

3 de feb. de 2016

Nothing but high marks from me!I have been working with Kevin for over 5 years and his follow-through is superb.If you need service on your Lexus,this is the place to go.

Kathryn B

29 de ene. de 2016

Buzz Fairchild was very informative, friendly and did a great job helping me purchase my Lexus NX200T.

The Nielsen Family

4 de ene. de 2016

Wayne Yonker was professional, easy gone, non-pushy and kind. We would recommend him. Kelli and Henrik Nielsen

Judy

3 de ene. de 2016

After looking at other brands, took a Lexus GX460 for a test drive and was sold! It was the most comfortable SUV I had driven. Dealership was very professional. Everyone was friendly and made sure our experience was enjoyable. Emir Bucan treated us with respect and was very knowledgeable about the vehicle.

Sandra Lindsay

27 de dic. de 2015

If you are in the market for a Lexus, you will not be disappointed with the customer service at Lexus of Seattle. We live approximately 100 miles from the dealership. They personally delivered our new 2016 to our home. Wow.. Our sales associate, Travis was so pleasant, not aggressive at all.

Belinda

16 de dic. de 2015

Lexus of Seattle are caring, thoughtful, knowledgeable and experienced. At any one time we had multiple people offering to assist in any way they can. Pauline treated us beautifully and efficiently. Couldn't fault the experience. Thank you, we love our CT 200h.

Khanh Nguyen

15 de dic. de 2015

Its easy to make a deal with Polite staffs and very professional Quick sale process Will come back for next car purchase and I definitely would recommend to friends and family members.

Mudit KP

1 de dic. de 2015

First time Lexus buyer. Special thanks to Wayne, Patrick, Toni & Fetcha (the suited dude, the ultimate authority on the price :-). Overall a pleasant buying experience. No pressure selling. i literally went for 3 test drives.....and they were all happy about it. During the final negotiations phase, at one point one of the guys seems to be little frustrated with us for not making the decision but all in all HE IS THE BEST SALESPERSON OUT THERE took care of all our needs. Overall i would give A++ buying experience.

TZ

24 de nov. de 2015

I was in the market for a new Lexus. I have owned Lexus, BMW and Audi in the past. The Lexus is what I wanted again. Lexus of Seattle and Tamir in particular are very knowledgeable.. it was a pleasurable purchasing experience.

Paula from Utah

30 de oct. de 2015

I was really dreading buying a new car. We have had many pushy sells people or a pushy loan person at the dealership. This time we visited BMW, Mercedes, Acura, then again to BMW. Then our good friend said that Lexus' rates the highest among all cars for many reasons. I hate long reviews so let me sum it up in a few words .....in overall, customer service, buying process and facilities the rating is excellent.

ESLUKA

1 de oct. de 2015

Lexus of Seattle was our starting point, it became our final purchase dealer as we came back to buy our car after a long day of dealership hopping around the North sound. Dan Edland was who we dealt with and from him to the finance manager, the professionalism from everyone was so great. We came just before closing and stayed very late that evening finalizing everything and everyone held such high professionalism despite a very busy and late evening with other customers besides us. We really appreciated Dan's understanding of what we wanted and saving us a lot of frustration in the back and forth of negotiating. We will refer him to anyone we know looking for a car. Thank you, Dan for your knowledge and professionalism.

Mahmud Mossa-Basha

1 de oct. de 2015

Great experience with these guys! Great buying experience, great price for a great car, great customer service!

Mahmud

1 de oct. de 2015

Great customer service, great car, great deal!!! We really hit a home run with these guys. Before going to them we visited Mercedes, Infiniti, BMW and Jeep dealerships, and found that with Lexus we got more car for a much lower price! Also, their service was second to none.

Not a happy camper

28 de sep. de 2015

review after six months of ownership. After paying top price for things like protection for door handles or for trunk sill protection, application of both areas looks wretched, with lots of adhesive bleeding from the area and outlining the protective area in black grunge. Kuni, perhaps you need to have someone who knows what they are doing apply these treatments?? When that friendly finance person pressures you --- just say no. Not worth it. My sense is that the dealership values profit over all else. Can not reccomend.

Celina Daza

19 de sep. de 2015

Chul was amazing and easy to work with. He was very kind and showed us all of our options and came to a good price for our 2013 IS 250. I would defiantly go directly to him, because he is a straight to the point type of guy. Overall experience at the dealership was great.

Vikrant Bhosale

25 de ago. de 2015

Overall it was a great experience. They were very courteous people. Not very pushy. Showed us multiple cars and explained us pros and cons. Only one thing was they didnt know the exact miles on the car that I bought and the car had slightly more miles than what we were told. Apart from that, things were smooth. The representative made sure that me and my family was comfortable during the whole process.

K Ward

24 de ago. de 2015

Great experience! Respectful of my needs and time. I will return.

joAnne

13 de ago. de 2015

They were very busy but I was treated with attention and respect.

JD Ramos

25 de jul. de 2015

A rare occurrence with my Lexus ES 350 caused me to put Lexus of Seattle and their Service staff to the test. They went far above an beyond and provided a level of service un-paralleled. My initial reason for coming in was being towed in with an un-operational engine. They assured me they would do all they could. Kevin Murphy was the lead service individual on my experience and he kept me informed the entire way. Having an unresponsive engine ended up being a warranty issue with a third party provider and Kevin and the rest of the Lexus staff went the extra mile to fight for what they believed was just and to provide a overall great customer experience. In the end I walked out of this experience a very happy individual. A+ service folks.

Patty K.

22 de jul. de 2015

My new NX 200T is my fourth Lexus purchased from the Lexus of Seattle dealership. I would purchase a car from no other team. A special thank you to Kevin and Ken for their support while choosing my next Lexus. I appreciate the no pressure approach and excellent information which assisted me in my decision to purchase a vehicle. Thank you, Kevin and Ken for your continued excellence!

happycustomer

20 de jul. de 2015

Kirby Warren made the process of buying our Lexus stress-free. We appreciated his integrity and honesty. We had been given the run around at another dealer and told Kirby up front we didn't want to go through that again. He listened to what we wanted and answered all our quetions and concerns. We would highly recommend Kirby.

Gary

20 de jul. de 2015

Greeted outside by Steven Chung. Polite, listened to our desires. Test drove a few Suv's and my honey choose the one she liked. Pressure? None. Miranda in finance was polite . . . no pressure in 'the up selling with additional products and services.' Would buy another Lexus!

Sue Nguyen

14 de jul. de 2015

My first experience with Lexus of Seattle was in 1996, when I bought my first brand new Lexus sedan. Then I came back in 1999 and purchased a new Lexus SUV. On July 10th, 2015, I decided to trade in my Lexus SUV for another new one because my old SUV has 217 thousand miles on it. It was sad to say good bye to my "old friend" but it was time to upgrade. I felt no pressure to buy a new car there. My salesman, Patrick explained all of those new gadgets (computer stuffs) came with my car clearly and thoroughly. He was very knowledgeable about his products. He was very attentive to our needs and so were the others at Lexus of Seattle. I have no hesitation to recommend this car dealership to anyone.

Pgood123

25 de jun. de 2015

Worked with Ken in the service department on a few maintenance items. All repairs were completed quickly and fairly priced. Loved seeing my freshly washed vehicle purring like when I first purchased her. Will continue to use Lexus of Seattle for any service needs. I highly recommend Ken as your point of contact.

Paul M

23 de jun. de 2015

I had my 2007 IS serviced at this dealership this week, and the team there was really wonderful and pleasant to me. Kevin assisted me in the process as I had received a recall notice for my vehicle and set up my appt. They offered me a loaner car for a few hours (which was unexpected since I didn't purchase my car here years ago). Not only did they complete the recall work quickly, but they also washed and vacuumed my car and made it look brand new. I also received an unexpected check points list of service issues that they went over with me. I highly recommend this team. Thanks again for the work on my vehicle.

Chisako

22 de jun. de 2015

I was very impressed by quality service at this Lynnwood location especially with sales agent Emir Bucan who helped me to purchasie my first SUV Lexus . I will recommend him to all my friends . I appreciated everyone on the floor .

boyce

12 de jun. de 2015

It's a treat to take your can in for service. Appointments are on time, the completion time are correct. the service people are all great. The work is completed without any reason to return for problem correction.

Jelcy

11 de jun. de 2015

It has yet to be that I have taken my car with 70,000+ miles into the dealership for anything more than it's 3,000 mile check up and any applicable tweaks needed due to a 25,000, 50,000 or something similar, checkup. There was one recall that had to be done. Like everything else, it was done and completed on time. The only time that was not the case, it was due to a part that had to be shipped in from another part of the country. They gave me a loaner car which I was able to return the next day.From the person who answers the phone, to the person who greets me, and many times brings me a cup of coffee, to the nice young woman who prepares the lovely coffees and cookies to the service manager himself and everyone else in the service area, I could not ask for a nice group of people to trust my car to. I have never had to bring it back because something wasn't properly fixed the first time.

techie7160

8 de jun. de 2015

Update 6-7-2015: The friend who I went to the dealership with received a call from the dealership after they read the review below. They then offered him a gift card to remedy the situation but said that we had to take down this review to receive it. Not only is that completely despicable that is just bad business practice and proof that this place is filled with poor leadership and poor ethical judgement all around. I have adjusted the review from 2 stars down to 1 star because of this ridiculously unethical practice. A friend and I went to look at a used car that they had advertised and decided to purchase the vehicle. The sales guy that we dealt with was very pushy in his sales tactics and when I asked to find a hill to test the car out on he said he didn't know where any hills were around there. (Seriously, you don't know where hills or how the roads are around your own dealership?) We decided to purchase the car after some more testing and the sales process felt extremely rushed. However after being rushed through the process we were left sitting there for over an hour waiting to get into finance without being told what was going on. Steven Chung our sales guy said he would be right back and then left us with no explanation and we saw him working with other customers. After going through finance the girl in the finance department put all the paperwork on a flash drive and then forgot to give it to us. The only helpful person there was a sales associate named Emir that apologized for the delay and was actually able to get us some help. The lack of service we received was inexcusable for a dealership of this caliber.

pdzurick

8 de jun. de 2015

I had a great experience this time, as well as always in the past. John Willowby and Adam Hendry were excellent!!!! I can't say enough about their customer service! I received superior customer service by the Service Department!

techie7160

8 de jun. de 2015

Update 6-7-2015: The friend who I went to the dealership with received a call from the dealership after they read the review below. They then offered him a gift card to remedy the situation but said that we had to take down this review to receive it. Not only is that completely despicable that is just bad business practice and proof that this place is filled with poor leadership and poor ethical judgement all around. I have adjusted the review from 2 stars down to 1 star because of this ridiculously unethical practice. A friend and I went to look at a used car that they had advertised and decided to purchase the vehicle. The sales guy that we dealt with was very pushy in his sales tactics and when I asked to find a hill to test the car out on he said he didn't know where any hills were around there. (Seriously, you don't know where hills or how the roads are around your own dealership?) We decided to purchase the car after some more testing and the sales process felt extremely rushed. However after being rushed through the process we were left sitting there for over an hour waiting to get into finance without being told what was going on. Steven Chung our sales guy said he would be right back and then left us with no explanation and we saw him working with other customers. After going through finance the girl in the finance department put all the paperwork on a flash drive and then forgot to give it to us. The only helpful person there was a sales associate named Emir that apologized for the delay and was actually able to get us some help. The lack of service we received was inexcusable for a dealership of this caliber.

Barbequepork

7 de jun. de 2015

Very knowledgeable staff, very friendly and openly honest with recommendations. Cares about what is best for the customer without compromising on quality. I am a returning customer due to their efforts.Thanks guys!

Perry Turner

2 de jun. de 2015

This was our first purchase from Lexus. Both Ken and Pauline and the entire team was outstanding to work with.

Mark Abdelmalek

1 de jun. de 2015

It was a great experience , staff was feiendly. They made sure I was satisfied with everything, starting with the vehicle to the rep, the staff. Everything was amazing.

KathyH

31 de may. de 2015

I can't imagine buying a car anywhere else! The entire process of buying my car with Pauline on the Sales Floor, Rebecca and Jennifer in Finance and Melissa from the Service Department left me feeling respected, valued and happy!!

Jerry

27 de may. de 2015

Dan and Pauline were more than accomodating - I required a lot of patience as I came and returned several times over the course of the day. Buying a car is never all that fun, but all in all it was thew most tolerable experience i have had at a dealership. Both their sales price and trade in deal aligned well with blue book values. I would buy here again.

Buyer123

26 de may. de 2015

Arrived on site to look at the IS 250. Dan came out and asked if I had some questions. I asked him if they have any IS 250 with just the F-sport package, he told me no. I then asked him why would the lexus website allow me to build one if they don't make it. He said he didn't know and told me to research and come back, he gave me his card and left. He never let me look at the interior or sit inside the car. He spent about a minute with me and left. He probably didn't think I was a serious buyer. Worst customer service i've had at a dealership. I went to them instead of bellevue because of the high ratings online, but I guess all those ratings were BS. Wouldn't recommend.

Buyer

26 de may. de 2015

Arrived on site and looked at began looking at he IS 250. Alex Lake came out a couple of minutes to let us know somebody will be out with us. About 15 minutes later Dan Edland came out and asked if we've any questions. I asked about they made the is 250 with just the f-sport package and no other packages on it. He said they didn't, they come with navigation. I asked him why the lexus website let me build a car with just the f-sport package. He told me he doesn't know and to research more about it and call him back when im done. He gave me his card and left. He didn't even let me look at the interior of the car or sit in it. Worst experience i've had at a dealership. It seemed like he didn't think I was a serious buyer so he didn't bother trying. I wouldn't recommend this dealership.

Dr. Donald Stevens

25 de may. de 2015

Having a recent involvement in an accident that damaged 2 wheels and front end mechanisms on my 2013 ES350, I contacted Kevin Murphy who, as usual, was extremely helpful in arranging repairs, insurance details and in providing a loaner while my vehicle was in the shop. He was leaving on vacation but referred the case to Adam Hendry who did an outstanding job in following through on the repair process. When I picked up my vehicle everything had been completed as promised, the vehicle was in "new" condition and drives beautifully. I couldn't be more pleased with the service provided, the wonderful staff and the end result which was completely satisfying. These people are amazing and I recommend them highly to anyone wanting excellent customer service, a fine dealership and an outstanding product.

JahnaviPandhisLexus

21 de may. de 2015

I had bought a brand new Lexus FSport and in couple of weeks I noticed few scratches on my dashboard. I was NOT sure of the reason and hence drove the Car to Lexus Dealership after scheduling appointment with Kevin. Kevin assured me that he will look into and gather few details and would update me. The turnaround was really quick and he NOT only ensured that I get a Loaner vehicle well on time BUT also delighted me by fixing the issue on my dashboard in surprisingly quick time. It has been a a wonderful experience on my first uncalled for service :-) where I was NOT charged a dime. I look forward to have an equally sound experience with the Scheduled ones.ThanksKevin

Pams

19 de may. de 2015

Lexus of Seattle is number one in my book. They treat you with respect. Their facility is immaculate. The check-in process is quick, loaner cars are always available. If I choose to wait for the service to be completed, their waiting room is comfortable (just like waiting in your living room). Whenever I have my car serviced I feel like I am meeting up with friends. Great Dealership!!

Kathie

17 de may. de 2015

Ken Balser was very helpful over the phone, and found out what we were looking for and what options we wanted on it. He had the car waiting in front of the dealership for us to test drive, and gave us a very fair deal. The finance department and the service department were also very friendly and helpful, and we highly recommend this dealership to our friends.l

PamS

17 de may. de 2015

This is our third purchase from Lexus of Seattle. Patrick is a wonderful salesman, he has been our salesman for all three purchases. He makes the process fun. The facility is very conducive to making you feel like you are important to them. They makes sure you are comfortable and provide a relaxing place to wait while your car is serviced. If we purchase another car in the future we will not hesitate to go back to Lexus of Seattle

Vonda Prioleau

15 de may. de 2015

Lexus of Seattle was very pleasant buying experience for us. Steven, Fedja and Jennifer ROCK!!!very professional,honest and classy no games. We drove up from Kent and they were very considerate and appreciative that we made the trip. They made sure we got the car we wanted and they listened to what we asked for. We would make the trip again and again to have such a pleasant buying experience. Love being apart of the Lexus of Seattle Fam!!

bozbeast

14 de may. de 2015

Excellence is the norm for Lexus of Seattle. I have always brought my vehicle here and will continue to do so!

JHL24

7 de may. de 2015

My vehicle had been damaged when someone tried to break in. I was referred to the dealer and had a great experience. I was treated with courtesy at all times and the dealer's personnel showed respect for my time and needs. The loaner was an excellent vehicle and there was no hassle in obtaining it or returning. As for my car, the dealer noted a few other items that were needed and we had those done as well. When I picked up my car, I left with a cleaner car than the one I had brought in and one that I was confident has been well cared for.

Darrell

6 de may. de 2015

This dealership sells quality products and has a very professional staff. We arrived 20 minutes before closing time and were greeted with a friendly smile and "how can I be of service to you"? Our sales associate (Pauline) stayed late that evening to take us for a test drive, even knowing we weren't buying that night. Her professional attitude and attention to detail when answering our questions was outstanding. I highly recommend this experience for any car buyer :)

cargal123

1 de may. de 2015

Everyone was very prompt and helpful. Dealing with Kevin Murphy was wonderful! So personal and caring. I would call him again when help was needed.

jbk

27 de abr. de 2015

I went to Lexus of Seattle to purchase a car and Dan Edland was a complete professional. He went above and beyond and was patient to find the right car for me.I completely recommend anyone looking for their next car to go to Lexus of Seattle and to Dan Edland.

Katherine Anderson

21 de abr. de 2015

Thank you to Ken Balser of Lexus of Seattle for the most pleasant buying experience we've ever had in our many years of purchasing cars. Not only did he know exactly what we wanted from our phone call, but had the car parked in front for us to drive. He showed us all of the features and explained how each worked. He was very pleasant, and there was no pressure to buy. He showed us other models and colors on the lot, but we bought the original one he had selected for us to see and drive. Thank you, Ken. We'll be back for our next Lexus, and will refer our friends to you.

ebrghorseguy

18 de abr. de 2015

Tamir and Dan answered all our questions and knew there cars thoroughly. Would buy there again. Great car the RX350. Pleasant, comfortable dealership. Nick, in finance was very pleasant.

mv

16 de abr. de 2015

The Lexus of Seattle dealership has some awesome people working there. Kevin Murphy & Alex Lake are amazing! I came in with some concerns & they went above and beyond to get those concerns fixed. I am very happy with the service I received. Thank you Kevin & Alex!

WJK

14 de abr. de 2015

Dan Edland is a wonderful sales person in Lexus of Seattle. He provided such awesome customer services to me. Thank you so much Dan!

AJ

12 de abr. de 2015

I don't normally like dealerships and never take my car into them but from the time I bought my car at this one, I have been taking my car in for regular service appointments. The reservation system is good, the waiting area is great, the service managers keep appointments running on time (even on a busy Saturday) and are courteous. I was in for an oil change and regular maintenance but my car had a recall on it which I found out when I got there so the appointment took longer than expected but they kept me in the loop and even gave me a rewards card for the inconvenience. Going to the dealership for maintenance may be more expensive (they usually send me coupons though) than other places but the experience is great so I will continue to patronize this business.

earlatsedlik.com

11 de abr. de 2015

Always friendly and supportive, they are comprehensive and very detailed. They always pursue all concerns that they find in their detailed comprehensive inspection - PLUS - THEY LOOK FOR WAYS TO COVER THE COSTS UNDER WARRANTY (saved me $1,300 that way - and I'll never have to worry about the strut leak again!). They wash and clean the car before returning it to you. They always provide complete service. They treat your car as it was your "baby". I needed some body work done and they were able to arrange it immediately - at a cost lower than my insurance deductible and estimate.Adam Hendry is an outstanding service coordinator. He's my new BFF! Sara Bakken is also a pleasure to work with!The brand new loaner car fleet (RX 350) is free and easy to use - no hassle at all!When I drive my car home after its service, I fall in love with my car all over again! At 75,000 miles on 2009 RX-250, I feel like I have a new car! They are fantastic!BTW - the personally prepared hot chocolate is fantastic and the fresh baked goods make it important to go to the lobby.

John S.

10 de abr. de 2015

Great service in getting our Lexus up and running again with a new battery. Mark helped with all of our questions on the status of our vehicle.

jameshlcowan

30 de mar. de 2015

We were thrilled with the car until the battery died and the dealership did as little as possible to remedy the situation. The impression was clearly given that if we had spent more we would have received better service.

RLB Lexfan

25 de mar. de 2015

We bought a certified used Lexus on Thursday evening, and its battery was dead Friday morning. No problem: took it in that day (without an appointment); they took us right in to change out the battery and give us a ride to the nearby mall. Result? Happy shopping, quick repair, no cost, no problem!

LittleJoe502003

22 de mar. de 2015

I worked with Pauline and Wayne. They were professional, friendly and cooperative. The sales manager Alex and the credit manager Jennifer both took time to show their appreciation for our business and to welcome us to the Lexus family. We were introduced to the service manager Kevin Murphy as well and he assured us that we would be taken care of effectively and efficiently.Price was a major concern to my wife and I and these folks negotiated a very fair deal with us. We had previously been to their competitor in Bellevue, Washington and the atmosphere in Lynnwood was much more comfortable to us. Bellevue is very opulent and it makes you wonder how much profit is in each car deal.I highly recommend these folks if you are in the market for a new Lexus. As a side note I have been driving my new ES350 for 2 days now and have never enjoyed driving as much as I am now and I come from owning 4 Acura's in my past.

Brent C.

17 de mar. de 2015

Kevin Murphy did an excellent job getting my car in and serviced in an extremely timely manner! Communicated via email which worked great for me. My SUV was all clean and ready to roll when I arrived to pick it up! Great job guys!

Paul H

10 de mar. de 2015

I recently purchased a used 2008 Lexus Rx 350 at another (non-Lexus) dealership. There was still a recall out on it so I brought it in to Lexus of Seattle to have the recall worked. Also, one of my headlights had the condensation issue, which apparently was common on this model. The Lexus company has extended the warranty on the headlights, so it turns out mine were covered. Lexus of Seattle happily worked both of these items for me. Since the work would take > 2 hrs, the dealership offered me a loaner car. All of their loaner cars are nearly new, but the one we got was an IS 250 and was absolutely brand new (only 6 miles on the odometer)! Wow! When we got our car back, all the work was completed very satisfactorily. In addition, they performed a complete inspection of my car, which brings peace of mind and also gives an idea of what items may need addressing in the future. I highly recommend Lexus of Seattle service dept.

gocougs

9 de mar. de 2015

I would like to thanks Ken Balser for his attentiveness for all my request and honesty throughout the process. I've never imagined that I would get a salesman whose trustworthy and fair. The process was so simple and saved me a lot of time. If you are looking for a car definitely look for Ken Balser, great and honest guy. He made it fun and relaxing with no pressure at all.

Cheryl Ristow

3 de mar. de 2015

Dan Edland was our salesman while buying a new Lexus yesterday. He was friendly, polite and extremely well-informed on all aspects of the car. He answered all our questions in a thorough way and was a delight to work with. We also worked with Jennifer Duffy and Melissa Tracy. They were also professional and friendly. Melissa was so helpful in getting the technology explained to us. She was never frustrated-- even when we found the technology a little challenging! All in all this car buying experience was a delight! I can whole heartedly recommend Dan, the dealership and the other professionals who work there. PS-- We LOVE the car!! :-)The Ristows-- Cheryl, Cindy and Myrth

Mary Kay

2 de mar. de 2015

Wayne Yonke made our recent experience of purchasing a new Lexus RX350 very pleasant. The mounds of required paperwork to be signed, expedited by Jennifer, were clearly explained. Wayne was efficient and friendly and a good listener and helped us wade through all the necessary considerations leading up to choosing the car that is right for us. Mary Kay

RonZ

2 de mar. de 2015

HIS EASY AND UPBEAT, WARM PERSONABLE PRESENCE; AND DO WHATEVER TO PLEASE/RETAIN THE CUSTOMER SKILL SET IS AN ASSET I'M SURE YOU AND I WILL MISS AS HE PURSUES INTERNATIONAL DUTIES AFAR. HE ASSURES ME THAT LOS IS THE BEST DEALERSHIP IN HIS 20 YRS. OF AUTOMOTIVE EXPERIENCE, AND THAT I CAN DO NO BETTER THAN REMAIN YOUR CUSTOMER.

LyndonG

26 de feb. de 2015

A few months ago I was looking for a used car for my daughter and happened to find a few we were interested in on the Lexus of Seattle website. My daughter and I went to their location in Lynnwood and were walking through the used car section and we met a young sales person named Tamir Lehrer. He showed us the cars we were interested in and let us take a couple of them for test drives. We ended up buying one of the cars that afternoon - a '07 Honda Civic. I've purchased several cars since I started driving over 35 years ago and I can easily say this was the most pleasant car buying experience I've ever had. I never felt pressured by Tamir or his sales manager or the finance person. The whole dealership was very hospitality minded: comfortable seating, fresh-baked cookies, an on-site barista to make us the coffee drinks of our choice, etc.

Dan Huntington

24 de feb. de 2015

Always greeted with a smile. Service was routine and completed with promptness. ?Service writer is very knowledgeable. Been a customer for 9 years. Seldom are there surprises .

R and S

20 de feb. de 2015

We just purchased a NX 300 Hybrid from Lexus of Seattle. Amir was extremely knowledgeable about the car. He took the time to go through every button so we could learn all the great systems this car has. He helped my husband surprise me with the 300H on Valentines Day! It arrived in our driveway with a huge red bow as my husband requested. He would highly recommend Lexus of Seattle to anyone. Thank you for a great experience and customer service!

HappyCustomer77

19 de feb. de 2015

Just leased a new Lexus IS250 F Sport and worked with Dan Edland on the deal. I really appreciated how upfront everyone was throughout the negotiation process and we ended up on a deal I was very happy with. During the process, there was a mistake with one of the numbers in the dealerships favor, but Dan took the initiative to resolve the mistake without impacting my bottom line. I really appreciated Dan's efforts on that and I love my new Lexus!

Lorchik

16 de feb. de 2015

We purchased a used vehicle and had the best customer service from sales team to the finance. The best place.

Diane v.

16 de feb. de 2015

We have been treated very well by the staff here and have had all of our questions answered promptly. Wonderful cars and people to match.

AKA34

13 de feb. de 2015

As always - since 1998 - service is excellent. strong team work among service staff; I notice they cover for each other to provide fast efficient service. Been with Kevin Murphy for a century at least and he is wonderful. My '97 ES 300 "feels at home" at the shop. they've really taken care of it, otherwise it wouldn't be running as well with its 260,000+ miles.

ghy2645

9 de feb. de 2015

This was my first Lexus experience, and everyone that I met at Lexus of Seattle was extremely helpful, friendly, knowledgeable, and patient. Dan Edland and Patrick Conklin were absolutely terrific. Their guidance and recommendations were much appreciated. The price negotiations were fair, reasonable and quick. While I have long known of the outstanding quality and reliability of Lexus vehicles, I am especially glad that I came to Lexus of Seattle.

SSR

31 de ene. de 2015

We have purchased four cars from Lexus of Seattle. The past two have been through Dan Edland. We found Dan to be great to work with. He was straightforward, honored what he said and provided excellent service and a very nice purchase experience. With Dan's help, we found that the price was very fair and competitive without hassle. We would recommend the dealership and Dan for anyone looking for a positive, straightforward experience.

Judy

16 de ene. de 2015

Reliable, trustworthy, knowledgeable. That's been my experience with Lexus of Seattle from purchase to maintenance of my GX 470. Will purchase another vehicle from Lexus of Seattle in the future.

Lynne

15 de ene. de 2015

I needed a 15,000 mile standard service on my 350ES. I saw on online coupon for 20% off but on line I couldn't get an estimate so I called the service dept. They gave me the price estimate and booked the appointment for me giving me the 20% without having to go back and make the appointment online. The service took 1 hr which was less than the 1 1/2 hr. estimate. The waiting room is great with wifi and lattes. The service crew is very professional. They meet you at your car as you drive in and fully take care of you while you wait. The price quoted was the price I paid with no surprises.

Love our RX

4 de ene. de 2015

The entire sales staff was personable,knowledgeable and very helpful on our multiple visits shopping for a certified RX350. Our sales person, Rose Hogan, was an absolute delight to work with and very patience as we looked at multiple pre-owned vehicles. We have never had a smoother or fun (yes fun) experience purchasing a new or used vehicle. Our service rep, Kevin Murphy went out of his way to address the few small concerns we had and he followed up to ensure we were satisfied. In our opinion the dealership and staff deserves a A++.

Lexus Purchaser

29 de dic. de 2014

Excellent, friendly, straightforward service and purchase process. I would HIGHLY recommend that you check in with LOS if you have interest in purchasing a Lexus in the Seattle area. Happy to give you straightforward written pricing info, which is clear to understand. I thought they were very fair with trade in pricing, which helped with both tax savings and not having to deal with selling the old car. No funny math here. Just honest information in a friendly environment and trustworthy follow through.

Charlie

23 de dic. de 2014

Patrick Conklin was awesome to work with. We discussed what I was looking for and he delivered without any issue. I would recommend contacting Patrick if anyone is looking for GX 460 or any Lexus in the Pacific Northwest.

Robc

17 de dic. de 2014

These guys are top notch. I went in there with low expectations and walked away with exactly what I wanted at a price I thought I could never get on the truck I wanted. These guys worked with me so hard so diligently, they even bought me dinner while I waited for financing. I would recommend this dealership to anybody. Lexus of Seattle rocks

Rodneyeng

4 de dic. de 2014

Service was great. It was easy to schedule an appointment. When I got to the dealer, I was taken care of immediately. The service was completed in the time promised and the wIting area was superb. In particular, when I had a question about prior service (possible prior paint touch up), Kevin looked up the service records on the car. Though the service records showed no work of that kind, Kevin gave me a referral to body shop that worked out great.

jlp1141

1 de dic. de 2014

Encountered a few issues during our initial visit. We were contacted by the dealership management team and the problem was quickly resolved. Overall experience is what we would expect from a Lexus dealership. The staff was friendly and the final price paid for our new 2015 ES350 was awesome. Jennifer, Rebecca and Pauline were super. Could have visited with them all day! Duane was very knowledgeable with the car and all its bells and whistles.The car is beautiful. Just what the wife wanted. Absolutely NO buyers remorse. And gift, bottle of red wine and chocolates, was an added bonus.Thank you Brad

Rebecca

29 de nov. de 2014

I recently leased a Lexus RX350 from Lexus of Seattle. I did a lot of shopping around for a luxury SUV (and even some non-luxury brands and models) before settling on this vehicle. To be perfectly honest, I didn't expect the RX350 to top my list of potential vehicles; although Lexus was the first to introduce the crossover to market, there are other car makers making seeming-innovations to the concept. In the end, three things sold me: the Lexus brand, the car itself, and the salesperson I worked with at Lexus of Seattle. Although I'm probably younger than their typical buyer, and dress a bit casually, I was taken seriously from the minute I walked in the door. Travis listened carefully to my description of what I was looking for and offered me his honest thoughts on which cars would meet those needs. He indulged me in several different test drives, regaled me with tales of Lexus' legendary quality, and after investing a couple of hours of his time, still let me walk away to think about it all. Absolutely no pressure. We kept in touch over the next two months, and when I was ready to buy, he was able to put together a good deal for me. The only reason for my four star rating on the buying process is that I was still at the dealership for five hours, even though I had not only chosen the exact car before arriving, but had also put a deposit down days before. I didn't need to be sold on the car--I already was! But, in all fairness (1) these cars have a slew of new and customizable technology in them that takes a good length of time to be educated about before you drive off, and (2) every other car-buying experience I've had has been an hours-long process, too, so perhaps that's unavoidable. With other dealerships, I can recall the long gauntlet of high-pressure sales pitches for extra services and warranties that accompanied the financing process; not so with Lexus of Seattle. There were exactly 4 additional packages offered, which took a grand total of 20 minutes to explain and when I declined once, that was the end of it. I appreciated that! My salesperson, Travis, stayed past closing to ensure everything went to my satisfaction, and even transferred all my belongings to the new car while I was in with the Finance Manager.

absxxx

22 de nov. de 2014

The sales representative, Dan, and the manager, Fedja, were customer oriented and caring. They listened to your needs and offered a reasonable prices for a few options. The purchase was quick and detail cared. Very good experience.

reruamr

20 de nov. de 2014

Kirby did a great job assessing our needs and finding the best car within our price criteria. Very professional and personable. I recommend to anyone looking for a new car.

Dawn

14 de nov. de 2014

We have bought a lot of cars in the last 25 years and this by far was the best car buying experience. There was not a lot of haggling at all. They were so pleasant to work with, particulary Wayne, our salesman. I have always loved the Lexus, but now I know after my experience with this dealer, I will alway buy a Lexus and always from Lexus of Seattle.

pdstankovich

13 de nov. de 2014

As usual the service was outstanding. Service representatives explained the service and advised me promptly of any issues that were discovered. They then consulted with me and quickly resolved them. I have full confidence that all aspects of the service were conducted and accomplished in a professional manner. Part of the pleasure of the service at the dealership is the pleasant waiting room and the friendly staff. Great job Lexus of Seattle.

yazbuff

12 de nov. de 2014

Mad kudos to Steven Chung for his patience, communication skills, responsiveness and honesty. We came from out-of-state in order to complete this complicated purchase and were helped every step of the way by Steven and Darren Gertz. The pre-sale experience and the delivery were a pleasure. The only suggestion that we have to any prospective buyer is to avoid dealing with Jennifer Duffy like a case of the plague. The contrast between her and the rest of the staff that we worked with was so marked, that it needs to be mentioned here.With apologies to Steve and Darren if the mention of Ms. Duffy taints this review, our sincere thanks for a job well done!

ethellarcena

11 de nov. de 2014

Thank you so much to DAN EDLAND for giving us an excellent customer service when we bought our 2013 Lexus RX350 F Sport. The price is reasonable and the car is reliable. Dan is highly recommended as the BEST EMPLOYEE IN LEXUS and to every customer. He is patient, honest, friendly and approachable. He demonstrated/taught us how to use our car before we left in their office/lot, answered all the questions without any hesitant, and he is still answering our questions even though we already have the car. All you need to do is call him and he will give you an answer right away. We were so lucky to visit Lexus of Seattle. We got our dream car. Also, thanks to the Finance Manager Jennifer and Sales Manager Fedja Losic. Ms. Losic spent her precious time to meet and congratulate us for having her favorite car. LEXUS OF SEATTLE IS HIGHLY RECOMMENDED ---- ASK OR GET IN TOUCH WITH DAN EDLAND IF YOU NEED A CAR.

a reed

10 de nov. de 2014

Buying a new or pre owned car is not always a fun experience that one looks forward to. My experience at Lexus of Seattle turned out to be a very good one, as they were very helpful, fair, and made the process comfortable. They took good care of me and worked hard to meet my needs. I highly recommend them.

bernardbenson

6 de nov. de 2014

In my interaction with Ken Balser (Sales) and the Lexus of Seattle team the description I can offer is best summed up as transparent, knowledgeable, attentive, friendly and fair. What more can one say? And, frankly the new RX 350 I purchased speaks for itself.

Sai

4 de nov. de 2014

great experience. fantastic deal. no complaints. wasn't expecting to buy on the same day but could not resist the bargain.

anjakaya

30 de oct. de 2014

Thank you to the entire team at Lexus of Seattle. I appreciate your kindness and flexibility. I'm enjoying my vehicle very much!!! Thanks Wayne, Steve, Miranda, Dewey, and everybody else in between. Also, a big thank you for the box of treats and for standing up for a good cause. Continue being awesome!

Kwansong

28 de oct. de 2014

The sales person and staffs are very kind and reliable. I am very satisfied with Lexus ES 350. Also, the price and interest rate make me happy. I love Lexus of Seattle.

Linda Giordano

27 de oct. de 2014

My husband and I recently purchased an RX 350 from Seattle Lexus and while all of the employees were courteous and helpful, we want to thank Tamir Leharer and Darren Gertz for their excellent sales assistance. Our inquiry began via phone and email contact as we do not live in Seattle and they were helpful without being overbearing. That same philosophy extended to the showroom floor and they made our buying experience the best we'd ever experienced with any car purchase. I recommend both Tamir and Darren to anyone who is interested in possibly purchasing a Lexus. We look forward to seeing them again through the years and will seek them out if we choose to buy another Lexus someday.

LongTimeRXOwner

21 de oct. de 2014

I own a 2003 RX 300 which I originally purchased new. I have been taking my Lexus to Lexus of Seattle for all repairs since the date of my original purchase. My car currently has 279,000 miles and continues to drive smoothly. My most recent visit (October, 2014) necessitated a bit more in maintenance and repair costs but Lexus of Seattle provided me with a number of cost savings and the repairs were excellent along with the care free provision of a loaner car. My service repair experiences have been so wonderful that I plan on purchasing my next new Lexus at this dealership. I'm hoping to purchase a Lexus NX crossover. But if my current Lexus continues to perform so well, it may still be a few years.

boyce

17 de oct. de 2014

GX460 I had excellent experience during my new car buying including my trade in after I was able to deal with the internet member. She was able to arrive at a price for my trade in and the GX460. Thanks Pauline

Richard Brandenburg

14 de oct. de 2014

Mark Berentson is a very good representative of the Organization. He is knowledgeable and conscientious. I am not so sure of my 2007 RX350 now. At 101,000 a coil went out so all three coils were replaced. At 102.500,the armature died and left me stranded on a busy thoroughfare. I now I wonder what is next. Since 1984 I have had two cars, 220,000 on one and 160,000 on the other, with NEVER a problem. That is 380,000 with never a thought that the car was not reliable. I started driving in 1954 with many cars including being a traveling salesman covering the Pacific NW for six years. Never a problem. Now I wonder.

coffee nut

14 de oct. de 2014

I needed a routine service on my RX400h so I scheduled it online at a convenient time for me. I also found a service coupon from the dealer that saved me money. It is always a pleasure waiting for my car as the waiting area has comfortable chairs to a barista to make that perfect coffee to freshly baked cookies. With WI fi connectivity, I don't miss a beat.

Leslie Mix

10 de oct. de 2014

I had the good fortune to deal with the internet sale person who worked with the sales mgmt. to arrive at a price for the new car as well as my trade in. If it hadn't been for her effort I would have not purchased this car at this dealership. THANKS Pauline

Slkleme

12 de ago. de 2014

Tyrone is very personable and was a pleasure to work with. He was very knowledgeable, professional, and easy to work with. There was great communication through the entire process. I appreciated the great customer service I received from the entire team, including Darren Gertz, Jennifer Duffy, and Dewey Webber! Thank you Lexus of Seattle!!

HillTopMartins

13 de jul. de 2014

My wife and I went to BestBuy in Lynnwood for bluetooth headphones, and ended up driving home with a beautiful 2011 RX350. I have had miserable experiences purchasing cars, so I just let Dan Edland, who greeted us thinking my 1998 ES300 was there for service, show us some pre-owned models. He patiently walked us through the impressive selection of Certified RX350's, and after a painless test drive, he actually rode with us to our home and picked up our trade in. That simply never happens, unless you're dealing with a high caliber group like Lexus of Seattle. Everything about the experience was painless, even working with Jennifer Duffy on the financing paperwork. I would definitely give them my business in the future.

TobyH2014

5 de jul. de 2014

Tyrone Lawrence, Darren Gertz, and Jennifer Duffy were a great team and made my car buying experience a breeze, literally speaking; and then, Dewey Webber sealed and completed the delivery. Tyrone was very professional, knowledgeable, and extremely friendly, which was the main reason we decided to buy the hybrid from this dealership eventually and I would highly recommend Tyrone to be everyone's next car sales consultant.

jimandleanne

2 de jul. de 2014

Upon viewing the ad for just the car we were looking for on a Saturday afternoon, we called Lexus of Seattle and spoke with Darren. He was so pleasant and welcomed our interest in the vehicle. We indicated that we will drive from Spokane to Lynwood on Sunday, and he set us up with Dan. Dan called us on Saturday afternoon confirming that he would meet us there Sunday morning. He checked in once again on Sunday morning to check on our arrival time. Dan is so personable, and kind to make us feel so welcome at the dealership. We were comfortable letting him know what we were prepared to do, and he communicated effectively representing the dealership professionally, but also we felt he was committed to pleasing us and ultimately be able to get the vehicle we came for. Overall, the deal was done in a very reasonable timeframe and I can honestly say that he made the process enjoyable and we felt fair for both the seller and buyer that does not always happen. Thank you Lexus of Seattle. You all do a fantastic job! J & L Mason

Huskylifer206

29 de jun. de 2014

I had an amazing experience when I met with Tamir last month at Lexus of Seattle. I had spent the past few months casually considering my first high end car purchase online before I took the plunge and stepped in the store. Tamir was extremely knowledgeable as I asked question after question regarding why I should go the Lexus route over some of the "bigger" names. He was patient and I never felt pressured throughout the entire sales process. I have already told a few friends about my positive experience at Lexus of Seattle, and Tamir in particular, and can't thank him and the rest of the sales team enough for providing a wonderful environment for what could have very easily been a stressful process. Thanks again!

ct200h13

24 de jun. de 2014

Lexus of Seattle in Lynnwood,WA always delivers amazing service and support for their vehicles. They go out of their way to make sure everything is taken care of. I am a returning vehicle purchaser and I'm sure I'll be back for future vehicle purchases. Dan, Matt, and Walker all played a contributing part in my vehicle choice and overall satisfaction with my purchase. I appreciate all that they have done. Thanks.

wallabe57

7 de jun. de 2014

My wife and I arrived at you dealership this morning to see about replacing our present Lexus. Dan was most patient in showing us models that held our interest, and then deciding which one would best suit our needs. With that decided, Dewey explained to us how the many controls were operated, and answered our questions. Sally made the paperwork to finalize our transaction easy, and well explained. We were well pleased with the whole experience, and would definitely recommend this dealer to anyone. Steve and Linda Walla

BuckH

7 de jun. de 2014

Thanks to Matt and Dan and the rest of the staff at Lexus of Seattle our car buying experience couldn't have been any better. From the moment we walked in the door until we drove away the staff was friendly, courteous and overly helpful. Matt Logue found us just the car we'd been looking for and he and Dan Edland worked hard for us to ensure the deal went through. Both men worked this deal on their days off and delivered the vehicle not when promised but AHEAD of schedule and in BETTER condition than when we had made our offer!Its hard to find customer service that over delivers these days but the staff at Seattle of Lexus sure does. Thanks to their GREAT Sales Executives Matt Logue and Dan Edland, Seattle of Lexus has won two new customers for life!

csind54

3 de jun. de 2014

We were in market for a new car and Lexus of Seattle made it very simple. They were great to deal with and meet all our needs. Tyrone, Darren and Tamir made this purchase very simple and gave us all the details for us to make our decision easy. And incredible follow up after our car purchase as well. I highly recommend Lexus of Seattle... especially Tyrone, Darren and Tamir.

DimitarPopov

29 de may. de 2014

I never thought I will be writing a positive review for a car dealership, but here I am after happily driving my 2011 CPO Lexus RX 350 for a couple of weeks. While looking for a nice SUV I went to a lot of different dealerships and was really impressed by Lexus Of Seattle. The salesman I worked with - Tamir Lehrer was super friendly, knowledgeable and the most important to me - he never pressed me too hard into buying the car. That and the fact they had a really nice 2011 CPO Lexus RX 350 with the right price made my mind.The buying process was very quick, smooth and pleasant. Tamir walked me through all the steps while giving me a lot of valuable information and we had a really nice chat while waiting for other team members to do their work. The price negotiation was quick, smooth and without the usual gimmicks but I end up getting a nice price reduction. The financial part (I used a loan from my bank but Lexus of Seattle handled all of the paperwork) was also very quick and professionally done, they offered me various options and some extras but didn't try to up-sell stuff.After the sell was closed, I continued to receive nothing but an excellent service. There were some minor things with the car that had to be addressed (a missing cup holder I found after I left and some minor scratches they promised to fix) and once again Tamir was extremely helpful in taking care of everything while I waited in their nice office.I recommend Lexus of Seattle and especially Tamir Lehrer to everybody looking for a nice car buying experience.

behindthemoon

27 de may. de 2014

For my first car-buying experience, I could not have gone to a better place. I went to a few different dealerships in the area, and this was the only place where from the moment I walked in, I was treated well and the people working there genuinely wanted to help me make the right choice. Tamir was super friendly and helped me work my way through what car might be the best fit for me and my budget.This was definitely not the painful car-buying experience I hear everyone talk about! I would absolutely recommend anyone looking for a new car to check out this dealership- they are professional, helpful and friendly. Thumbs up, guys!

peppermint

25 de may. de 2014

I Purchased my lovely Lexus RX 400 H and received awesome customer service from the following employees!Every time I visit Lexus,These wonderful employees treat me like gold!

katsulexus

25 de may. de 2014

On May 15,I came to the Dealer to take a look at IS 350 to replace my Audi, but Lexus doesn't make a wagon type with a flat bed, but I didn't want a SUB. So, Wayne showed me CT200h Hybrid. All of a sudden, it struck me that saving the environment is a great idea & I was willing to give up a bigger engine or a fast car. Toyota makes the best hybrids ! So, the decision was up to test drive. On 17th Tyrone took me to I-5 and local loads & I liked the performance.I wanted more trade-in on my low mileage Audi but I was happy with the Tyrone's offer.Now I am a proud owner of a Hybrid CT200h !!!

normamcdaniel

23 de may. de 2014

This is the 2nd vehicle I have purchased from this team in the past year. My first one was a 2011 Certified ISF that I purchased last July 2013. The experience was excellent and shocking as why don't other dealerships work like this?!! I had gone to a few other Lexus dealerships and got attitude from them. I felt with other dealerships they acted as if I was wasting their time! Tyrone, is so laid back but very attentive, and he listens to your needs and follows up on what you are looking for in a vehicle. Alex Lake, the manager, he is fantastic too, they make a great team. Sally in Finance, she is a force in helping you get through that pile of paperwork and trys to find you the best financing around, no matter how long it takes.Just the other day I was back, inquiring on a purchase for next year, the 2015 RCF, Alex and Tyrone were both again fantastic even though we were not there to purchase anything...I thought! But there in the parking lot was a 2013 F150 Raptor that someone had turned in as a trade and they gave me the opportunity to test drive it. They allowed me to test drive it- no blinking no asking someone if it was ok if we test drove the vehicle no if's; and's; or but's, just go for a test drive! I drove it but was thinking I needed 4 doors instead of 2, no pressure from Lexus of Seattle, just ok and hugs and goodbyes and the next day I decided to review some others down the road at another dealership in Renton. That was truly a mistake. The show floor was crowded, the salesman, even though he was told on several occasions that the "man" was not buying the truck, it was me, a "GIRL", he still insisted on talking to the "man" and eventually when trying to negotiate a price for a Raptor he brings around another truck, a F250 for the "man" to test drive. Then they wouldn't even talk about a deal, they wanted MSRP or nothing. So they got nothing! The next day I went back to Lexus of Seattle to the dream team of Tyrone Lawrence; Alex Lake; and Sally in finance and bought the 2013 Raptor even though it didnt have 4 doors! These people are truly a dream team and I will keep coming back to them no matter what I am in the market to buy!! Truly Fantastic people!!

remoyer8

21 de may. de 2014

We bought a used Lexus RX 350 from Lexus of Seattle. We first noticed the car on their internet inventory and saw it the next day, before it was fully prepared for sale. The staff people that we worked, both initially and during negotiations, with we open and honest in their communication. Overall, they had a good, professional approach. The financial staff member that we worked with was outstanding, also. All-in-all, a much, much better than average experience.

waromano

20 de may. de 2014

I happen to select the car before I contacted the dealer;then i contacted Mr. Bates and he said he had a model like that black color outside and inside.It couldn't have been any better - great reception, went for an easy peasy test drive, loved the car at first sight;Mr. Bates explained a lot more about the car features and it is all good.Thanks a million Mr. Bates.AUgusto

newcar50

19 de may. de 2014

I could not be happier with the helpfulness, friendliness and service we were given.Every time I go to the dealership I'm greeted and even if they just are walking by they always say hello.I feel they listened to me and cared about what I wanted.I would definitely purchase another car from Lexus of Seattle.From top to bottom they are GREAT!Thank you,Teresa Wedin

seacat001

16 de may. de 2014

We asked Kirby to be on the lookout for an ls460 with approx. 50000 miles and certified. he found the desired car and we traded our 2005 ls430. everything went as scheduled and we are very happy with lexus sales and service. thank you lexus

Sheila Frost

14 de may. de 2014

We were literally treated like royalty by Tyrone and Darren. After going to several different dealerships in search of a car, Lexus was THE best, but both of the gentlemen we worked with left a positive and lasting impression. I will recommend them to anyone I know that may be looking for a new or used, top quality car. Thank You!

ScottGoss

12 de may. de 2014

Kirby did a great job, from the first greeting all the way to setting the windshield wipers to automatic and making sure the CD's were transferred over from our trade-in. He took time to explain all the vehicle features and thought about what we were looking for before just showing us everything. He did not waste our time and was knowledgeable and friendly. Ask for him when you go in!

mssamy

12 de may. de 2014

Lexus of Seattle gave me great customer service. The whole buying experience of my new Lexus was pleasant. Tamir Lehrer was very knowledgeable, helpful and accommodating. Most importantly, he did not pressure me in making my decision and understood my needs. He still stayed in contact once the sale was completed. Excellent work Tamir.

mohbar

8 de may. de 2014

Worked with Patrick to buy a new car with my brother. I knew there were going to be issues as we have only a short time in the US. Patrick worked very hard to make it happen. Thank you for you excellent service.

ecoli17

8 de may. de 2014

We had been looking for a westcoast AWD Toyota Sienna for six months before we found one at Lexus of Seattle. We knew how in demand these vehicles can be, and so we had to act quickly. I bought a plane ticket to SeaTac and Kirby picked me up from the airport and took me to the dealership. This was incredibly helpful. The dealership worked hard to make sure the vehicle was ready for sale, even though they had barely taken it in as a used trade in. While I was waiting, Kirby made sure I got lunch since I was there without my own transportation. Getting through the paperwork was an absolute breeze, and they got me on my way as quickly as possible for my five hour drive home. Kirby has followed up on several occasions to make sure we are enjoying the vehicle. It couldn't be more perfect for our family, and we are very pleased with it. We will recommend Lexus of Seattle to anyone.

pammiller

8 de may. de 2014

First call to ask about car was very informative. We then went and test drove; great experience showed all the bells and whistles but without a hard pressure sales. We then would get periodic follow-up calls not too many but enough to know they valued our interest in the car. We were having to make a decision to give up a different company's luxury sedan for our changed needs to an SUV. Five months later we were ready to make the change to a Lexus RX350. Went and drove car again and bought it. The purchase process went smoothly and now have a 1000 pages of manual to read to continue to enjoy our purchase even more!

mabelyip

7 de may. de 2014

Our sales person Tyrone Lawrence was outstanding. He's friendly, outgoing, had answers and not pushy. While negotiating he got back to us in a timely fashion. Lexus culture is wonderful, very caring, aim to please, couldn't ask for better service. I will definitely recommend to family and friends Lexus of Seattle.

grfinn

7 de may. de 2014

After deciding that my wife wanted a Lexus RX350 or RX400h, we first went to a different Lexus agency and were not favorably impressed. When we came to Lexus of Seattle to see the offerings, we met Kirby Warren. He was patient and able to answer questions we had regarding the different vehicles. Dealing with Kirby Warren is a positive experience. We have recommended him and Lexus of Seattle to others.

Precious48

7 de may. de 2014

I used to get anxious when it was time to look for a new car. Then I met Kirby and he took all the anxiety out of the process by listening to my needs, and my budget. When we were finished, I had a great car and experienced great service!!

CherylLexus

6 de may. de 2014

Dan is the best salesperson I have ever bought a car from! He did not make me feel pressured and yet got me an excellent deal! I love my car and plan to recommend this dealership to all my family and friends! Darren, the sales manager really showed us his appreciation for our business and Jennifer was excellent on explaining the financing and extras. We had a problem with the garage door when got home and Dan was on the phone with Duane who called me back with 1 minute and talked myself and husband on how to resolve the issue. He was willing to even drive to our home...WOW!! This was Duane's day off....EXCELLENT SERVICE BY ALL!!!

Dschores

6 de may. de 2014

My wife and I purchased a 2013 lexus rx350 almost a year and a half ago and Kirby still stands out as a great associate.i use that description of him because he was much more of a help in our decision than a salesman. We knew,mostly,what we wanted and he was nothing but helpfull and no pressure in his assistance. Great dealership and a great asset. We have purchased 4 vehicles in the past 4 years and this was by far the most professional and satisfying. The RX350 is a keeper too!

Eangaw

6 de may. de 2014

Excellent customer service. Very easy to talk to, she made sure she gave me plenty of time to decide on my decision. Thank you Rose!

rodneykweaver

5 de may. de 2014

My wife and I were looking for an SUV with three row seating. A family membor recommended that we drive an ACURA MDX. I found an ACURA MDX advertised from Lexus of Seattle. We already had another car lined up through a family member, but thought it was worth taking this one for a drive to compare (note: I had never driven an MDX before). Kirby came out to greet us and he was great! I had my kids and wife with me and my kids were eager to get home for lunch, so we didn't spend much time with Kirby in the beginning. I came back during the week for a test drive and got to know the car and got to know Kirby. I came back again with my wife and let her take the car for a drive. We went home to think it over. Later in the day I came back to the dealership to talk about pricing and financing. Finally, Lexus of Seattle was able to easily arrange financing, they were friendly to negotiate with and we drove off with a vehicle that we enjoy and continue to enjoy to this day! As you can see by my post, we took our time in buying this car and I appreciate the fact that Kirby didn't put a lot of pressure on us to make a same day decision. He truly respected the dynamics of my schedule and my family decision making process (no pressure). He is truly a classy individual and I would buy a car through him again.

brianne00

5 de may. de 2014

We went in to look at the 2014 IS 250. We had previously ordered a new Mercedes from Lynnwood. They would not negotiate the price of the vehicle. I could not bring myself to pay full price. It was a good thing we did not buy it. The new IS250 AWD Fsport is incredible. It is a much nicer vehicle than the CLA250. We received amazing Serivce from Dan in sales, Jennifer in Finance, Dewey in Delivery,and Sean in Service. This is the best New car experience I have ever received. The car is just icing on the cake.

nancyaguas

5 de may. de 2014

So, I had been looking around at used Lexuses (is that the plural of Lexus?) for a few weeks when I came across a beautiful Lexus SUV online at Lexus of Seattle (in Lynwood). There were some other used cars at those small, questionable dealerships that were a little bit less expensive, but I was hoping to get the confidence of buying a car backed by a reputable dealer. When I walked in, Tamir was very friendly and greeted me at the door. We looked at only cars in the price range we had discussed, and I did fall in love with the car I came in to see. I had been to a Honda dealership earlier that week and they tried to pressure me into looking at cars that were not what I wanted, or in my discussed price range by just focusing on the payment and how I could save money that way. That always feels very awkward. This was not the case at all at Lexus of Seattle. Even though I was buying a used car that was significantly less expensive than the new cars they had on the lot, I was treated with respect and thoroughly enjoyed the Lexus experience! If you have never had the Lexus experience, you are in for a treat. The cookies were perfectly baked and they had a full professional barista on hand (I had two coffees while waiting for my paperwork). It's definitely a lush facility!The other thing I thought was really cool, while I was waiting for the paperwork, Tamir stayed with me and kept me company. I thought this was such a nice touch, as you might think you would get moved over to a waiting area so that they could take another client (more commission) however this was a very nice personal touch to the car buying experience. My new (used) Lexus is amazing, in beautiful condition and such a treat to drive. I thought I couldn't afford a Lexus but after looking around and researching the longevity of these vehicles, I am very glad I made this decision. As I was working on my paperwork, Darren who is the used car manager did come over and go over everything they had checked on the car and gave me a printed report so I know what the status is on all of the mechanics of the vehicle. This is always a concern when buying a used car, and this was mostly the reason I came to Lexus of Seattle. You can tell that the entire team stands behind each new or used vehicle they sell, which will make me sleep better at night. If you are in the greater Seattle area and looking for a new or used car, this is a great place to go!

meghanstavig

4 de may. de 2014

Josh Bates exceeded my expectations as a sales rep for Lexus. He is friendly, easy-going and makes sure that you're well informed and comfortable with your decision. I bought a 2014 Lexus IS250 F Sport and couldn't be happier with the total experience and (this goes without saying) the car. If you're looking to buy a Lexus, I would HIGHLY recommend contacting Josh.

annettelucille

2 de may. de 2014

Working with Tamir Lehrer was an amazing experience. His level of professionalism radiated through each step of the car buying experience. This was my first time buying a used car, Tamir held my hand each step of the way with a smile and educated me on the options to purchase new versus used and the options to consider when making the decision. The showroom is absolutely beautiful as a bonus and there is no pressure to buy. When purchasing my next car or recommending a friend Tamir Lehrer is the first person that comes to mind.

nopainallgain

2 de may. de 2014

I went to this dealership to look at some used hatchbacks. I was skeptical about going to Lexus since I thought that the prices would be inflated, but they were competitive with the other dealerships I had visited. Tamir was great, he was very patient, personable and gave me a full walkthrough of both used cars I looked at (a VW Golf and a Honda Pilot) and answered all my questions. He also showed me the CT200, which was great because I didn't even know that Lexus had a hatchback style. I ended up holding off because I like the driving feel of Mazdas better, but Tamir said he'd keep an eye out for me and let me know if any came in. If they get any, I'll be returning for sure.

jdpark

29 de abr. de 2014

Mr. Tyron Lawrence was very patient with my wife and I and never gave up on trying to work a deal and get us into our new Lexus IS250 at a price that was within our budget. He is a great salesperson and I would recommend anyone in the market for a new or used car to pay him a visit. Jason & Andrea

shawn759

26 de abr. de 2014

Tyrone and Alex treated me well and gave me the deal I asked for. Very happy with purchase. A pleasure to work with these gentleman.

mlgkanderson52

23 de abr. de 2014

Everyone we encountered at Lexus of Seattle was great. Wayne was extremely professional, patient and helpful as we asked for detailed information regarding the history of the car. He allowed us the time to really study the records; hence, when we made the decision to purchase the vehicle, we felt like we really knew what we were getting. It was not a high pressured sale; we mulled over the decision and came to a place of purchasing the car in a relaxed fashion. The surroundings and atmosphere was great. The coffee was wonderful, as it was a cold and rainy night and we were tired at the end of a busy day!Everyone else we dealt with were also professional and helpful!

reneekozik

23 de abr. de 2014

I decided after 10 years of owning a Murano it was time to for a new ride. Lexus of Seattle rocks when it comes to customer service and every company should follow their lead.From the moment I entered the dealership it was first class service and attention to my needs. From Ken to Tyrone, to Rebecca, everyone was there to answer all my questions, help me decide on a car and ease me into the leasing process. I am very pleased to have chosen this dealer and will look forward to many years of great service.

LoyalRXforever

23 de abr. de 2014

I have been with Lexus of Seattle for 11 years. I have bought an RX300 ( which my brother still has and has 173,000 miles !!! ) , an RX 330, and now a BMW X5. They are fantabulous!!! I wanted to buy a car here just so I could come and service it at this particular dealership. Kevin Murphy takes care of you like family. Tamir is very honest and creative. He will make that deal work to benefit you and thinks out of the box! Trust him! Darren was also very helpful. Kyle was very good to look at my trade-in and Dewey was great in demoing the new models of the RX. My next car -- will be another RX from the one and only Lexus of Seattle. They take care of you like no other! Better that the Mercedes next door!

glennmsharp

22 de abr. de 2014

I rate Lexus of Seattle as the Cecil B.DeMille of car dealerships because they make such a production of customer satisfaction.My son had recommended them to me because of his positive experience there.You would have thought that my Lexus purchase was for a brand new top of the line vehicle because of the way they catered to me.Far from it:mine was a 13 year old but was in pristine condition. The salesman,Tyrone,was so very accommodating and helpful insteering me through all the hoops one needs to encounter in any car purchase. Then I was helped further with his manager,Darren,who helped to cement my deal. Later ,the financial specialist,Sally, handled all the paperwork that is necessary in any title transfer.She too had a great sense of humor. Now I am awaiting some special detailing on my car and Carol has arranged for that with evena loaner vehicle. i just can't rave enough about this dealership and all of the participants in making my purchase a memorable one.

tetvet678

22 de abr. de 2014

I have been going to Lexus of Seattle since they opened, across the street, in 1989. I actually took videos of the original site being built. I have had three (3) different cars, all a Lexus, that I have had serviced at Lexus of Seattle. I bought two (2) of those cars new from Lexus of Seattle.I have seen quite a few personnel come and go and some stay on. The experience has always been superb and the atmosphere is always friendly. All people one encounters is service and customer oriented. I actually can't think of going anywhere else for service or sales.

csosa

22 de abr. de 2014

We have purchased two (1 new - wife, 1 used- my self - go figure) cars from Tyrone at Lexus of Seattle and have had two great experiences! Tyrone is always honest and has our best in interest in mind on top of making the car purchasing experience enjoyable. Buying a car can be stressful at times, however, they have never made us feel that way and I know I have someone to reach out should anything come up with our car.

dpsharp

21 de abr. de 2014

This was my best purchase experience ever. Tyrone Lawrence was amazing to work with. There was no pressure and the negotiation process was fabulous. Darren Gertz the sales manager was also very professional and accomodating. I have since referred my father to Tyrone and Lexus of Seattle and he too had the same experience.David S.

vitaliytanchin

18 de abr. de 2014

Lexus of Seattle is the best dealership I've ever been at. Wayne Yonke had provided me with the best customer service I have ever had. Wayne made me a great deal on a 2004 Lexus RX330. This deal in not beatable anywhere in the U.S.A.

life_andlimb

17 de abr. de 2014

Tyrone is awesome. He was very easy to work with and made the shopping experience quite a lot of fun. He also contacted me several weeks after the sale to make sure everything was going ok. The finance department is also pretty incredible. I buy cars a lot and have dealt with tons and tons of dealerships but these guys were the first to go out of their way to find me the absolute best interest rate possible. Highly recommended.

Doodlesnfleeip

16 de abr. de 2014

Chris was put in a tough situation by helping us search for the car we wanted. Not only because we were very specific to what we wanted but because we don't have the best credit. In the end we drove off in a beautiful car, a fair loan and new friends within the dealership. We will send our friends and family to Chris and the staff at Lexus of Seattle. We also have every intention of seeing them again when my husband needs a new car. It was a very comfortable environment even for my three year old and we will forever be grateful for everything they were able to do for us. We are satisfied 100% with Chris and our Lexus of Seattle.

lmaher83

8 de abr. de 2014

I was looking for a great used car that was reliable and perfect for commuting. I found this car at Lexus of Seattle. Not only did I find the car of my dreams, but the service I experienced was amazing. Tyrone, the sales executive who walked me through this process, came to pick me up. Once he heard I was going to take the bus up there he insisted on coming to pick me up. He drove all the way down from Lynnwood in the pouring rain and rush hour traffic, easily a 45 minute drive. On the drive up he talked to me about how he had owned the car I was going to look at, Nissan Sentra, and loved it. Tyrone and I discussed our time as students at UW, and his experience as a UW football player.Once at the dealership I feel in love with the car and simply had to have it! The test drive was straightforward with no pressure from Tyrone, instead our light conversation continued. This gave me a feel of what it would be like to drive this car with a friend. When we sat down to discuss buying the car Tyrone genuinely listened, which is easier said than done, and was honest with me through the whole process. He connected with me his finance department, who was also great and worked quickly to get me my car. Buying with Tyrone at Lexus of Seattle was hands down one of the best hospitality-service-sales experiences I have ever had. Thank you Tyrone!

Disgusted Internet Customer

28 de mar. de 2014

Internet buyers take caution. I was an internet buyer living many miles away. I had agreed on a purchase price for a vehicle from this dealer and had started the paperwork, emailing and faxing back and forth. While I was waiting for them to send me the Bill of Sale to sign, they sold the car to someone else. At about 8:00pm CDT my salesperson told me they would send me a Bill of Sale to sign and send back . The next morning about 8:00 am CDT there was no Bill of Sale in my email to sign. I send an email questioning what had happened, salesperson called and said they had sold the vehicle after she left for the evening. A manager called me, and during the conversation admitted that had I physically been in the dealership and at the same stage in the paperwork, they would not have sold the car to someone else. The dealership had stated "That the car is not sold until we have the funds". I was not going to wire money to an account when I had no documentation confirming the purchase price and stating I was buying this vehicle. Rather than taking responsibilty for their mis-handling (to put it mildly) of this transaction, they tried to hide behind, "Well we didn't have the funds". It was as if I was in the dealership waiting for them to bring me the Bill of Sale to sign, and then come to me, and take the other paperwork out of my hands and say, "Sorry, we sold it someone else".

Nick

10 de feb. de 2014

I've purchased my LS-460 brand new at Lexus of Seattle back in December of 2006, when the car has been just launched after the LS-430 was discontinued. The sales process was absolutely high level, low pressure. They let me take my time, and even gave me their thick LS-460 book/catalog of swatches, colors and specs to take home so I could look at it at my own pace. Needless to say, I came back and bought the car. Their service department is top notch, Kevin is THE man there, always professional, always took care of my car in a timely manner. The few recalls the LS-460 had, were taken care of quickly and so far, 8 years later, I have had ZERO problems or issues with the car and with Lexus of Seattle. I only wish all dealers had the work ethics and professionalism like these guys do. I've been searching for a brand new domestic pick up truck for my company and so far the domestic brand dealers have been absolutely ZERO stars in all aspects. So kudos for Lexus of Seattle for their consistency and professionalism throughout the last 8 years. Keep up the good work.

Chunwa Ki

4 de may. de 2013

I was looking for a BMW 328i in there. There service are great and the dealer are very nice.they offer me a test drive and explain the car to me. Also, the price are cheaper than before

RX ON

25 de dic. de 2012

It was 5:30 on a Sunday afternoon and my wife and I pull into Lexus of Seattle in a vehicle from another dealership just down the street. Right out front was a new RX 350. I stayed in the other car while she got in and looked at it. As soon as she was in the car I could tell this was the one. She was approached by Ken Balser one of the salesman at the dealership. We all introduced ourselves and said we needed to return the car we were driving back to the other dealer. So 10 minutes later we return and didn't see the RX out front. Having sold cars for 10 years all I could think is uh oh...........Again Ken was there to greet us. Ken had moved the Rx into the service drive to warm it up and get it out of the weather. This is different I thought. So we go on a demo drive and I chose to sit in the backseat. I could tell she was enjoying driving the RX and Ken was right there answering her questions and showing her the car. After the demo we go inside to look at the numbers. The RX was on sale and we got a fair price for our trade. Easy the way it should be. I purchased a couple of accessories from Jennifer(finance mgr) A few days later I bring the car back into the service drive to have the items installed. I had just opened my door and was greeted by a nice lady who asked me if I wanted a mocha. WOW My service advisor is Kevin and did an awesome job in orhestrating the installation of my accessories and also a couple of my concerns. For us, not only were our expectations met, but exceeded. We are very happy/lucky to be customers of Lexus of Seattle.

Retired Active Senior

1 de sep. de 2012

I went out to Lexus of Seattle on a Sunday afternoon to look at a Pre-owned 4-door Lexus sedan. I was given Patrick to help me. I looked at three cars and chose the 2009 tungsten silver Lexus IS 250. He asked me if I wanted to drive it and since it was getting late, I said I would come back first thing on Tuesday morning which I did. I spent most of the day first test driving it and then the necessary paper work to purchase it. Patrick and I connected immediately and I enjoyed working with him. Everyone I dealt with was so helpful and professional. I have now owned the car for almost 2 weeks and enjoy driving it very much. There was no pressure to buy, it was definitely my choice. It was a very positive experience.

lorilexus

8 de may. de 2012

The service department is amazing. We drove 3 hours to come hear and it was worth it. Every person was kind, professional, informed and friendly. Incredible. I will bring my Lexus here for all major services because I would not be comfortable with anyone else touching my car. John, Todd and the whold department deserve the highest ratings and kudos one can receive. Thank you.

monicaahughes

30 de mar. de 2012

For me it was a relax atmosphere yet professional. I especially liked the fact that they didn't keep us waiting. We told him we were here to test drive an ES. He copied our license, got the keys, explained some things about the car and off we went. When questions were asked, he answered them, he new about the ES. Another experience we had with a different dealership when we asked questions was, "I don't know but I'll get back to you." That's unacceptable in our book. Know your product. I don't usually give "5's" but in this case it was well deserved. Thanks!

McDuffy

14 de mar. de 2012

Arrived concerned about findings, cost. Brought up an incident from 7 years ago. Presented my list to Sarah.She was gracious and very helpful. She showed wonderful customer sensitivity partnered with great communication skills.All is well. My Lexus runs great.Thank you Sarah,Michael Duffy

Lightsculpter

1 de feb. de 2012

I phoned just for a quote on two seats in Lexus 430 and I got the royal brush off. Wouldn't even give me a price on the seats or bother to look them up.

none01

28 de ene. de 2012

We bought our '08 RX 400H from Kevin at LOS. We came in 1 hour before closing on a Saturday night and left a few hours later as happy customers. Everyone stayed late for us and so we could go home with our new car. The dealership had a nice selection of used Lexus vehicles at competitive prices.

coumar

21 de sep. de 2011

Have been going there for almost 4 years now after buying the car there. Very satisfied with the quality of the work and the staff. They are very thorough, competent and friendly. Explains everything to you patiently. Keep it up.

KOinWA

1 de sep. de 2011

The service staff at Lexus of Seattle is professional and friendly. Scheduling, check-in, and waiting all a very efficient and pleasant experience. And of course, that actual work on the car was great.

patkcollins

10 de ago. de 2011

Went in for New vehicle purchase. After meeting with sales staff, we were able to complete the sale and delivery of our newvehicle. The president of the dealership made sure we were given a very complete orientation of the RX350 and especially the navigation and blutooth systems. We were very satisfied with the dealer response and experience. We will gladly return to this dealership for all service and future purchases.

deaguiar

10 de ago. de 2011

They are always so courteous and nice here. Never had a problem with the service department. Of course the free drinks and cookies are great too!!

dasmokedog

9 de ago. de 2011

A great dealer with unheard of service prices. All the autos I have owned I almost NEVER took them to the dealer for routine service, but not Lexus of Seattle. Their prices are on par and sometimes less than other places. On top of that they treat you like a King or Queen if you are the other sex :). Free loaner, super friendly staff are just two reason I will always go here!

SBarker

31 de jul. de 2011

I purchased my Lexus ES330 in 2004, and that experience was great. The Lexus service experience is the best in the business. My wife and I liked it so much we purchased another Lexus, an RX330 SUV this time around. We Couldn't be happier with the respect, friendly and professional treatment that we receive every time we visit. We highly recommend Lexus and Lexus of Seattle to our friends and family.

laurieowens

6 de jul. de 2011

I am very pleased with the service portion, the prices are high...but I knew they would be. After a very bad visit for an oil change with Jiffy Lube, it was a relief to know that I would not have issues with my vehicle after leaving. Kevin assured me that no matter what, they will take care of my car.

mpdurkee

2 de jul. de 2011

I called with a concern in the morning and was able to been seen in a couple of hours. the service took one hour and I was on my way. No charge and very friendly service.

KAREN TATSCH

9 de may. de 2011

PURASHED A 2011 RX 350 & TRADED IN MY RX 250. THE SALESMAN, DAVID JENNINGS WAS PATIENCE, KNOWLEDGABLE AND MOST OF ALL NOT PUSHY AS SO MANY IN SALES ARE.I HAVE HAD MY 2002 SUV SERVICED BY THE SERVICE DEPT AND HAVE NOTHING TO SAY BUT "OUT-STANDING". THEY ALWAYS HAVE A FRIENDLY SMILE AND HELPFUL IN GIVING THE TOOLS TO UNDERSTAND THE ISSUES AT HAND.

Klarman

19 de ene. de 2011

Kevin is really great and easy to work with--he always answers our questions and helps us make and informed decision regarding our Lexus. We have been thinking about upgrading in the next 6-8months and we will for sure come back to Lexus because of Kevin and his wonderful customer service!

cedkt

28 de dic. de 2010

Very satisfied with overall experience during recent purchase of a pre-owned Lexus at Lexus of Seattle. Dealership was extremely professional and provided a no-pressure, customer-friendly environment. David Jennings went out of his way to assist us with locating the exact car for our needs (no over-sell), and provided all the information we needed to thoroughly evaluate the car and be completely comfortable before purchasing; including Dealer certified inspection and repair records & CARFAX history. Extremely competitive price, and the car, dealership, and sales associate were all outstanding. Would likely purchase there again, and/or recommend to friends.

carey3896

18 de dic. de 2010

Wow! Lexus of Seattle did a great job and we left with an awesome new 2011 RX350. They were low pressure, friendly and fully transparent throughout the entire process. When I wanted to know the buy rates on the money factor & residual, they actually showed my the bulletin issued by Lexus Financial showing their exact costs. They were even willing to disclose and discuss the dealer holdbacks and other costs most dealers try to hide.However, what realy makes these guys stand out far and beyond any other car dealer I have dealt with is their eithcs and integrity. During the lease process they made a mistake on their side by representing I was eligible for a certain customer incentive program. When it was discovered late in the process (i.e. we had 2 documents left to sign) that I was not eligible as they had initially thought, they looked at the facts, acknowledged their mistake (never once trying to blame it on me) and then still closed the deal even though it clearly was no longer a profitable one for them.Most car deals would have just said too bad and pulled the deal without a second thought.It is very rare to experience a dealership or salespeople with this much integrity and professionalism. I will be a customer for life.

rebecca palmer

16 de dic. de 2010

Best over-all service I have ever had.Everything was explained in detail and I was notified when any questions came up.The loaner car was a real treat to drive and my car was ready, sprakling clean when I picked it up.Cory was delightful to work with. I will definitely ask for him again.Thank you

Studabubba

13 de dic. de 2010

Adam Hendry, Service Consultant, is knowledgeable, efficient and friendly under the most hurried of circumstances. He conveys technical information in a way that is easily understood and offers service options without being asked. He is a definite asset to this dealership service department.

edmondalma

6 de dic. de 2010

Kevin and his team are always communicative in a positive way. They are pleasant and helpful and look for ways to save money on needed repairs, including taking full advantage of warranties, giving us the benefit of the doubt. The work is good and I rarely have to go back for a re-do.

tode007

6 de dic. de 2010

Kevin Murphy has provided the highest level of service that I've dealt with in the past. He is friendly, knowledgable, and makes the entire process easy and enjoyable. He answers all my questions, knows what he is talking about. When he says my car will be ready in 1 hour, it is ready.

minhtrile

6 de dic. de 2010

I've had the pleasure of working with Corry Burrows of the Service department, both at Lexus of Seattle. Weve purchased several vehicles from this dealership and have always brought them back here for our servicing needs. Ive worked with Cory from Day 1 of my new car purchase until now. Cory has always been a tremendous help in answering all my questions during each visit and goes to great lengths to research and provide explanations for those things that are not immediately known. Even when there are no apparent answers, I have noticed that Cory continues to search for alternative solutions to address my question and educate me on possible options even after Ive left the dealership.There have been numerous times in which certain problems with the car have caused great concerns to me, but Cory has always been patient and meticulous in getting the problem fixed correctly and timely. In fact, I dont believe I have ever received an incorrect estimate from Cory with respected to time or cost. Of course, it is certainly understandable that some problems are more costly to fix than others. Thus, when it comes to paying for work to be done on my vehicle, Cory has always made sure I am aware of all my choices and he was always able to provide alternative options, even if I choose not to perform the fix at this dealership; he always gives thorough explanation of each and every scenario so that I may weigh my possible options.Ive come to depend on his help with everything related to my vehicle. Cory willingly provides answers from the biggest issue to the smallest concerns. He has taken care of my vehicle with issues ranging from factory recalls, transmission work, replacing and resizing new tire options, to even providing his wealth of experience to educate me in making purchase of another Lexus, so that I end up with the car thats right for me. Hes done all of this with a really friendly attitude and a positive personality that I rarely find anywhere else.

joeknab

6 de dic. de 2010

Cory is a superb customer service professional. He has chased down every defect I've encountered and had it fixed. It is a pleasure to deal with him. His greeting when called is both friendly and helpful in scheduling the work needed in the time available. On arrival, his review of the work needed is thorough, his estimates of the time and cost involved are accurate, and his responses to questions and concerns is both informative and patient. In short, he is a pleasure to work with.

lovelexus

5 de dic. de 2010

David Postle is a very big reason I take my Lexus RX330 to Lexus of Seattle....he is a fantastic service rep BECAUSE his estimates are always right on and he makes sure I have a loaner car (always a brand new Lexus) to use while my car is being serviced. Also, a mechanic that works there is fantastically gifted when it comes to taking care of my car...his name is Todd...great job David and Todd!!! Thank you.

n570js

4 de dic. de 2010

Bought a new RX-350 from Rick Takashima... We were able to conduct most of the preliminary business online and on the phone. The sales process was very straightforward. No pressure or games. My wife and I would definitely buy from Lexus of Seattle again!

Colleen Rohrbaugh

4 de dic. de 2010

We took our 2006 Lexus in for service on the last day of November and drove home that evening in a 2010 Lexus Hybrid. This is the sixth Lexus we have purchased from Lexus of Seattle and we have always been very satisfied with the sales and service we have received.

linhnguyen

4 de dic. de 2010

Cory has been an outstanding representative and Lexus resource for us. We feel very lucky and assured to have Cory's attention to detail, has demonstrated excellent communication with clarity and courtesy. He has time and time demonstrated the relentless pursuit to meet our small and bigger maintenance issues with our 460LS. Thanks so much Cory!

chellstrand

3 de dic. de 2010

Cory went out of his way to ensure the service was completed on time, always have my loaner car ready so I don't have to waste and the car feels like new after each service.Bottom line Cory and the whole staff does a great job and I would't take my car anywhere else for service. This is very important when I select my next car.

74sapphire

3 de dic. de 2010

The reputation for great service was the reason I bought a Lexus in the first place. I bought my car in PDX, and later moved to Seattle. In searching for a dealership in the Seattle area for service I happened to wind up working with Cory from Lexus of Seattle and he has kept me a loyal fan ever since. Every aspect of a service appointment is easy and enjoyable, and even though the Seattle location is farther from my house than other dealerships it is worth the extra miles. I will most likely purchase my next vehicle from the Seattle dealership and continue to go there for service, all of which I would credit to Cory.

cassie050606

3 de dic. de 2010

I have owned my car for approx 4 years where I bought brand new from Lexus of Seattle. I have had all of my services done at Lexus of Seattle and have never had any sort of bad expierence or complaint, I have nothing but wonderful things to say about their customer service it is nothing but A+ everytime. Besides just loving my car they are the reason I plan on buying my next vehicle from Lexus of Seattle. Everytime I go into their business all of their staff go above and beyond the standard customer service.

jbertrand

2 de dic. de 2010

Sorry about the "4" on price, but I just can't say any question about price nowadays deserves a 5".This is foolish; sounds like elementary school (250 words or more???Kevin is the reason I rated most things "great". He is cheerful, truthful, and very helpful. I really appreciate his help and courtesy.I have confidence that he will be straight with me on what needs fixing and what can wait.

marshalmax

2 de dic. de 2010

CORY BURROUGHS arranged for service and recall work (spring valves & fuel lines) on our GS 350. We had a minor brake squeakand thought a simple blow-out of accumulated pad dust would solve the problem. CORY, instead, replaced the brakes onwarranty! "Safety first," he says. He provided us with a new loaner car for the time our car would be tied up. This is typicalof "Lexus of Seattle's" attention to detail and safety that brings us back. (My wife wants a new SUV from you this Spring before ourannual trip north to Alaska).We always ask for CORY as he is always cheerful and takes the time to explain what is and is not needed. We have confidence inhis knowledge and appreciate his attention (and patience) to our needs and questions. As a 35-year (retired) civil service manager,I appreciate his people skills. He has the best asset of all---a good attitude!

lafren

2 de dic. de 2010

his natural enthusiasm and competence is a standard for all to model I have enjoyed the appearance and facilities at the dealership and have purchased 3 autos there. I believe the dealership is customer-oriented and very competitive in its policies and I have shared that opinion with my family and friends.

jill.flanagin

2 de dic. de 2010

Adam Hendry is my "go to guy" whenever I come into the dealership. He is always professional, efficient and extremely knowledgeable, while at the same time being personable with his great sense of appropriate humor. Any issues or concerns that have come up have been dealt with expedience and fairness. The other folks in the department are also a pleasure to work with and make me feel welcome and appreciated. Another thing I love about the dealership is the room in which I can set up my laptop and work remotely by accessing my corporate network through the internet connection. I don't mind waiting for my service when I can continue to do business with a fresh cup of coffee and a delicious cookie. I will continue to recommend the Lexus dealership and its service department to all my friends and family. Thanks, Adam, for always taking care of our car and us so well, and for making me smile everytime I visit Seattle Lexus. Sincerely, Jill Flanagin and Wendy McKee

hcornwell

2 de dic. de 2010

Sales and service at this dealership is always friendly and helpful. They always exceed my expectations. I have purchased two vehicles here and always get all service there. The facilities are clean and the waiting room is comfortable.I would not go to another dealership.

Kay Williams-Prater

2 de dic. de 2010

I love coming to this dealership. The service department is friendly and welcoming - and I mean everyone. Kevin Murphy is my service representative and he is like a family member to me. He is always so thoughtful and caring about me and my needs. He explains any work that is being done on my car and quotes me the price. I trust him - that say's alot about a service department and a dealership.

froggy_francis

2 de dic. de 2010

Cory is always friendly and puts the needs of the customer first. I always am made to feel comfortable and welcome at the dealership. Top notch service. I have no problem recommending the service department at Lexus of Seattle. The service there is much better than other dealerships I have experienced.

bel-ram-w7

1 de dic. de 2010

Cory is a wonderful service representative. Very knowlegeable and helpful. He always makes you welcome. I feel like he has my interest on top of his priority. The waiting area is well kept and stocked with water, soft drinks, and an espresso service. The people are very friendly and they make waiting for service comfortable. I also appreciate the WiFi service that lets me continue working while I am waiting for oil change etc.

clawsodp

1 de dic. de 2010

Dealing with Cory was a wonderful experience. He was very helpful and the car was done in less time than he estimated.It was only the 30 day check up, but I am happy that the dealership is that worried about customer satisfaction. The car wash was an added bonus.

jayniesue

1 de dic. de 2010

Kevin Murphy is the sales rep. that I ask for everytime my car is due for service. He treats me like I am his best customer and makes me feel like Lexus of Seattle is very thankful for my business. They have a lovely waiting room and great staff that is at the beck and call of us customers. I am always informed ahead of time how long it will take to service my car. I am offered a loaner or shuttle service if I need it.I don't ever feel like there is unnecessary service done on my vehicle.

nickbazei

1 de dic. de 2010

I've been at Lexus of Seattle for all service needs on my LS460 and this time it was for a recall service. Kevin is great, as well as everyone else that I don't know personally but for sure work hard too. No issues, no complaints, keep up the great work!

cmmanalili

1 de dic. de 2010

I've been dealing with Kevin for some time and it is always a pleasure to work with him. Service is great. He is always responsive, courteous and upfront with the service items that my car needs. He also goes out of his way to alleviate any inconvenience related to any service item(s). Makes the overall experience that much more positive.While price/cost for repair is something that one always dread, what I appreciate the most is his candidness regarding price. Nothing is ever hidden so I am fine with paying the money.

Whidjen

1 de dic. de 2010

I have been working with Kevin since my first service. Kevin is friendly and goes out of his way to explain what is being done or required. Kevin is an asset to the service department and the reason I return to Lexus of Seattle for my regular service.

sun

1 de dic. de 2010

Beyond extraordinary!!! That's how I would describe my customer service experience with Kevin on Friday 5 Nov 2010. Kevin is THE MAN.. I owe him so much thanks.... I had been dealing with a rogue tire and the tire company for at least a month. The tire was out of balance and the problem couldn't be solved. The tire dealer even said there was probably something wrong with the car and not the tire. Kevin spoke to the tire manager, described the problem and did not take NO for an answer. End result, problem solved and I was on my way. The car drives like a dream -- and it should it's a LEXUS. Once again thanks for everything Kevin!!!!

Frank Steele

1 de dic. de 2010

service has always been outstanding. associates are consistently cheerfull, friendly, and competent. when help was requested in understanding some of the communication capabilities or our car, response was immediate and helpful. loner vehicles or free transportation to and from the agency is available when needed.over the past 15 years we have purchased 3 LS model vehicles. our only complaint has been trade-in value offered.

halele

1 de dic. de 2010

Their service is first class and is one of the main reasons we keep buying Lexus. Very friendly and personable staff. Always on time and on quote. couldn't ask for better service or a better ownership experience. And great lounge with lattes while you wait

mallery2

1 de dic. de 2010

Kevin is our "service contact" person and he's fabulous. He makes sure the work is done well and when he says, he keeps me informed. He is the reason I drive past the dealer 2 miles from my house to go to the other end of town for my Lexus needs. I really enjoying working with him.

randyfox

1 de dic. de 2010

I recently purchased my 6th Lexus. I have purchased from Longo Lexus, So. Cal., Bellevue Lexus, Bellevue WA, and the last 2 from Lexus of Seattle. Lexus of Seattle, by far has been the best experiences I have had in automobile purchasing. Matt Schwenke, my sales person is a true professional, in every aspect. The person I see most often is Adam Hendry in Service, I see him every 5000 miles for my service. I don't think it gets any better than Adam. That might be an unfair statement to make, as I only work with him. His professionalism is beyond expectations. Always has gone the extra mile. I would have a difficult time purchasing another vehicle, from someone other than Lexus of Seattle, because of these two individuals, and the car itself.

kjm.mem

1 de dic. de 2010

We have been customers of Lexus of Seattle since May 2005 and have purchased three vehicles from them. The sales and service is exceptional and second to none. We consistently experience outstanding service each and every time and highly recommend them to everyone!! A big thank you to Lexus of Seattle for always being there to meet all of our vehicle needs for sales and service. Kevin Murphy our service advisor is the BEST!!!!

LDeArman

1 de dic. de 2010

Lexus of Seattle has been very good to me over the years. I have purchases 4 cars from this dealership. Adam Hendry has been my sevice advisor for a majority of the time and has been great to deal with. Adam's main focus is and always has been customer service. THe bonus is, your car always leaves spotless. LD

cmassee

1 de dic. de 2010

Once again I received the top notch care I have always expected at Lexus of Seattle. My car started making strange noises and would not accelerate. I got it home and called Lexus late on a Saturday afternoon. Cory answered my call and arranged immediately to have a tow truck come by my house. By late Monday afternoon, the problem had been diagnosed, quoted and ultimatley repaired within a reasonable amount. My concern regarding getting to Lynnwood was not an issue since they provide the greatest service of all....they come and get you! Sweet Sarah arrived and got me to my car safe and sound. Some day I will have the ability to purchase a new car and no doubt I will be on my way to Lexus of Seattle!

glendasis250

1 de dic. de 2010

The entire staff at Lexus of Seattle has always taken great care of me. My last visit was in Oct for a Check CVS, Check Engine light as well as an oil change. I was, like always greeted by all including by what I like to think of my own personal service consultant Kevin Murphy with a smile. Kevin is always there when I need him to answer my questions and explains the steps that are needed as well as every detail of my bill. I have always received outstanding service at Lexus of Seattle and will be a costumer for life.

lambertm20

30 de nov. de 2010

I bought a used RX300 from Lexus of Seattle, since purchasing my vehicle I always take it to them for my routine service and major service issues (which very rarely happens). I have been extremely happy with my vehicle. Plus whenever I take it in for service I always deal with Adam Hendry. He is very helpful, I recently stopped by without calling, told him one of my brakes lights was out, he not only changed my light for me but also had my car washed.

BJL1000

30 de nov. de 2010

Kevin Murphy has been our primary service consultant since we purchased our RX330 in 2006 and he is the best we have had after owning 21 cars. He is friendly, courteous, and honest. We totally trust his judgement and our assessment of this dealership is in large part due to his professionalism and the performance of the Service Team. If we purchase another Lexus it will be in large part due to Kevin's representation of the Lexus brand and the Lexus of Seattle dealership.

stacygillett

30 de nov. de 2010

I am a loyal Lexus customer primarily because of the service I receive at this dealership. My Service Consultant, Kevin Murphy, always takes exceptional care to ensure I am getting what I need and to make my maintenance and repairs as convenient as possible. Thanks for being so customer service oriented and for making my life just that little bit easier!

maryloufinley

30 de nov. de 2010

I feel very confident taking my RX330 for service at Lexus of Seattle. The atmosphere is friendly and welcoming--lattes, cookies, cold drinks, computer access, and loaner cars. My experience with the service received is excellent and completed in the estimated time, And I drive home in a freshly washed car! Cory Burrows was very easy to work with. He listened well and explained clearly what service was done and why, and he was very personable. I have been to other dealers who made me feel invisible, so I truly appreciate the treatment at Lexus of Seattle. I love my car and the service we receive!

amygrneye1966

30 de nov. de 2010

Kevin Murphy has always taken excellent care of me and my auto needs, excellent service, actually stellar! He is on the ball and communicates exceptionally well. But mostly, I trust him and that is the most important aspect of why I take both my cars to Lexus of Seattle. That is an essential asset which Kevin posesses.Kindest Regards,Amy Cram

JohnApolis

30 de nov. de 2010

They treat you well here. Loaners are free, the waiting room is comfy, free lattes, etc., home made cookies, movies played while you wait. They also normally wash my care when I have it serviced. They seem pretty competent and I have never been disappointed.

djlabriola

30 de nov. de 2010

Kevin Murphy, service writer, is the hands down winner at this dealership. He is knowledgable, punctual, personable, professional and always reasonable. I return for non warranty work, despite the outreageous prices, because I know that it will be done correctly. The bottom line is that Mr. Murphy goes the 2nd mile for the customer, as though he owned the business. Perhaps he should.Daniel Labriola206-784-9111

eswobody

30 de nov. de 2010

My wife and I both are very happy with the service department at Lexus of Seattle. We have been searching for a car service department we can trust for 6 years. We found one with Lexus of Seattle. My wife looks forward to the appointments she has for service. The department is very friendly and clean.Thank you Eric

mikemur

29 de nov. de 2010

We recently hit a curb in the snow in our 2009 Lexus RX350. It was not driveable and quite traumatic to do damage to a vehicle with 18000 miles and a vehicle we take great care of. I called Lexus of Seattle on Monday and they offered a loaner vehicle even before we were able to get the vehicle towed in due to the steep hill where we live, the tow truck could not get in to pick it up. Lexus of Seattle even sent their shuttle to pick me up the day before Thanksgiving. Considering the time of year to be without a vehicle, this is truly above and beyond the call to offer this to us. Great thanks to Diane and John Willoughby in service along with Cory Burrows keeping us constantly informed on progress with repairs and our insurance company. We really appreciate this outstanding service and professional demeanor. It is just this kind of quality professional service that makes the customer return. Lexus of Seattle gets "it" and we will be passing our positive experience to others as well as Lexus. The purchase experience of our 2009 RX350 was equally pleasant along with all the interaction with the service and sales departments on scheduled services and visits to the dealership since.We will be recommending Lexus of Seattle to all we encounter.

wendymossthomas

29 de nov. de 2010

High end luxury cars are pretty similar these days so when it comes right down to it, it's the on-going service that makes for a great or less than great experience for a car owner. Working with Adam Hendry has made owning my 2008 GS350AWD a great experience. He is friendly, patient, responsive to calls and e-mails and very thorough. He does things like going the extra mile to keep me updated if a service call needs to take longer than expected. If I am waiting on-site, he will personally come out to let me know what's happening or if I'm using a loaner car, he'll call me. The fact that loaner cars are available is a huge plus, too, since there isn't a Lexus that's convenient to my home or office. Also, in this day and age of less than satisfying customer service, being able to work with someone directly who really understands what customer loyalty is all about is a real plus!

FirstTimeUse

29 de nov. de 2010

Lexus of Seattle embodies what you would expext from a luxury brand dealership; from the available work space while you wait to the quality loaner for longer services. The service department has been great to work with on both of the cars that I have had. I have taken them there for all routine service as well as warranty or insurance covered work and could not have been more impressed with how well my cars have been cared for.

shartley

29 de nov. de 2010

I have been dealing with the service department at Lexus of Seattle for about a year now and I am very impressed with there outstanding customer service and knowledge. I have had two different vehicles both Lexus and I love the fact that they take the time to exlpain everything that has been done or needs to be done. I also like the fact that Adam Hendry is at the touch of a button. If I have any concerns or even just need an oil change I can e-mail him and it is taken care of immediatley. I bought my second Lexus based on the fact that I had John Willoughby and Adam Hendry in the service department at Lexus of Seattle. Thank you both for all of your help.

Noosa

26 de nov. de 2010

The service department at Lexus of Seattle, specifically Adam Hendry, has suppassed all expecations of what a dealership would do. They preformed all my requests quickly and thoroughly without question. That is why I buy Lexus automobiles. I would recommend Lexus of Seattle and its service department to anyone.

waltcamp45

17 de oct. de 2010

Outstanding service in every respect. Our salesperson, David, was friendly, knowledgeable, and helpful, without being pushy or aggressive. He made a fantastic first impression on our initial visit and called afterward to thank us for visiting and to ask if we had further questions. These simple acts of kindness and courtesy really set him apart from other car salespeople we've encountered, and we got the distinct impression that this was the result not only of David's personality but also of the culture of Lexus of Seattle. We took the financial services manager at her word when she stressed the importance of word of mouth recommendations and repeat customers. We really came away with the feeling that we'll be happy to revisit the dealership, whether for a service visit or to eventually purchase our next car.

girl88

1 de abr. de 2007

I went to this dealership to test drive an RX 350. I called in the morning to arrange a time with Jennifer and left her a message, and she never returned my phone call. When I called back, she sounded annoyed and said that they would just have one of the salesman help me. I then arrived and asked for her and she did not come to greet me and the first salesman to approach me was the one that ended up helping me. He was helpful but standoffish and was directive and not engaging. I felt as though I was judged as my friend and I, both professional business people in our mid-30's, and appear younger than our age, arrived wearing our saturday clothes - casual & in blue jeans.When it came to pricing, prior to my visit I had been told I would be offered $500 over invoice. The price quoted during my visit was actually 2,000 over invoice compared to the KBB invoice price. I also discussed trading in my Honda Accord, which they only offered me $5500 for (Low KBB value for fair condition is $8700. It is in excellent condition, which equates to a KBB value of $10,600)I was prepared to pay cash for this car, regardless of the trade in.Overall, from a customer service standpoint, it did not appear that this dealership wanted my business, and as a result they will not get my business.

Rack

17 de oct. de 2003

I bought my 2003 is300 from Lexus of Seattle in March of 2003. It was the first high end car dealer, that treated me like a human being. I went to bmw of bellevue which treated me well, but the employees of seattle did what it took to get my business (Price #1 factor). <br><br>I had a problem w/ the clutch, and they replaced it without question and gave me a nice rx330 w/ 100 miles to drive while it was being fixed. I know it's not the dealerships fault the clutch had issues, but I never doubted their ability to fix it, or was disapointed by the quality of service.<br><br>The one small complaint that I have about this dealership, is after service they make to many follow up calls. I am on of those people that no news from me is good news. Sometimes they I had 3-4 messages on the machine after coming back into town. Some people may actually appreciate this I however didn't.<br><br>