nhanchett

4 de may. de 2013

Omid Navid was absolutely wonderful! We phoned asking about a certified pre-owned ES 350 at Lexus of Thousand Oaks and he agreed to stay past his normal shift to assist us. When we arrived, he gave us his full attention. He was able to answer all of our questions and presented a pressure free atmosphere. When we decided to make the purchase, he continued to give us his full attention. Omid is a very personable, knowledgeable and funny person. His technical knowledge and genuine personality make him a true asset to the Lexus brand. We would absolutely recommend him to others.

antonrud

3 de abr. de 2013

I leased my Lexus IS from Thousand Oaks Lexus in December 2012. Shopping for a car with Thousand Oaks Lexus dealer was the best car purchase experience so far. I worked with Omid Navid to get approved for a lease. I am very thankful to him that he was able to secure the deal and wait for all documentation as it took me some time to deliver due to my busy schedule. Omid is truly a great professional and able to accommodate all customers needs and recommend the best solution. I received top notch customer service at Thousand Oaks and documentation processing went through fairly quickly. Thousand Oaks Lexus staff are very knowledgeable about their inventory and take time to explain all vehicle features and specifications. Most importantly, I got the best price for a Lexus IS than I could get anywhere and had the quickest, hassle-free shopping experience.If you are going to Th. Oaks Lexus, I would definitely recommend to talk to Omid.THUMBS UP!

rcrobinson4

25 de mar. de 2013

Philippe Pasche was my salesman, and he was terrific!He assisted me in every possible way!In additon, his after sale tutorials regarding the car's computer system was outstanding!In addition, he introduced me to people in all of the dealership's departments.As a result, I am well aquainted with all aspects of Lexus Thousand Oaks.This dealership is THE one to buy your new Lexus!

bsnyder6

20 de mar. de 2013

The sales process was simple and fast - everyone was very pleasant to work with. My only feedback about the sale was that if Lexus is promoting that their RX 350 Sport runs on regular gasoline - that they inform the buyer that performance is significantly affected. When I asked Service about running the car on regular gasoline they informed that the manual suggests a higher octane.I brought my RX in for servicing - to add accessories and explained the lag at a dead stop and when pushing on the gas pedal the car took a second or more to respond - I received two different messages from two different service people - one said the transmission and engine could be adjusted - the second said that the car is learning and could NOT be adjusted. Either way the RX sometimes lags and now it jumps forward and quickly shifts it gears - very inconsistent for such an expensive vehicle.

lhcole

4 de mar. de 2013

We had a very good experience at Lexus of T.O.! Omid Navid treated us extremely well and met all our needs for this purchase!

joellensg

19 de feb. de 2013

I came to lease a new automobile and Omid was no pressure, very imformed and took the stigma of the "car salesman" out of my experience. I found that he was there to make sure I got what I wanted. He listened and was direct and fair. He also gave me an excellent information session after I purchased the car. I trust him, will refer to him and from this point on, work with Omid for a new car when this lease is up. Thank you so much for this opportunity to share with you what a car salesman should be like, please recognize Omid for his excellence in sales and service. Thank you again,Jo Fletcher

wato

12 de feb. de 2013

My husband, Ron, and I went to just look at a new Lexus for him one Saturday. Omid greeted us with open arms and showed us a few cars. We drove one car but decided it wasn't quite right. Then Omid showed us the 2013 ES 300h Hybrid. We loved it. We then did our research as far as pricing and decided to purchase it through Omid. Omid did a fantastic job in all aspects of the sale but especially showing us how to use all of the features of the car. He was very patient and informative, offering us his cell phone in case we have any future questions about the various "buttons" on the car.Thank you Omid for a wonderful car-buying experience. We will definitely recommend you to anyone looking to purchase a Lexus.Patti Pillsbury

Hootan1

2 de feb. de 2013

Had great experience at Lexus of Thousand Oaks. Mr. Omid Navid was very helpful and friendly and made it a very nice experience. Omid was friendly, knowledgeable and very professional. He walked us through every step until our new Lexus was ready to go. All features were explained to us and also nice follow up a few days later. Thank you Omid for very nice experience. Highly recommend!Hootan R

oni4klmpt

28 de ene. de 2013

We own 3 Lexusus which we service at Thousand Oaks Lexus. I have gotten to know Marty Yoakum for the many years we've had our cars serviced at this dealership. He always takes great care of us-- my husband, my son, and myself.We can count on reliability, courtesy, and honesty. That's why we continue to service our cars with Thousand Oaks Lexus.

DxS

21 de ene. de 2013

Philippe at Lexus of TO found a nice used car for us at a great price. I took the car by my mechanic, who felt the Lexus dealership had been particularly thorough in their inspection. The sale was quick because Philippe had the paperwork prepped. The price included a couple minor repairs. When I picked it up, not only was all work done well, the dealership had also detailed the car and filled it with gas. I am very pleased with the entire transaction.

ed.robertson.9277

18 de ene. de 2013

I absolutely loved this experience. From the first email to Gerttel to the purchase from Lora, everyone was fantastic. Lora was unbelievably professional... she had answers to every question and was very through.

snourian

6 de ene. de 2013

Omid was very respectful and committed to working together with us throughout our car buying experience. Having had a not so great experience at one of the other dealerships, we decided to explore the Lexus dealership in Thousand Oaks. Omid greeted us with a smile and we immediately came to a mutual agreement both on price and other available options. We were not given any 'run around' and after deciding on purchasing the 2013 Lexus IS, my vehicle was ready for pick up on time. Omid also showed me all the features the car had to offer as well as all the safety features. Omid was very thorough and helpful, answering any questions i had about my new vehicle. We had a very positive experience at the Lexus dealership in Thousand Oaks and would gladly recommend going to Omid to any of our friends who are interested in purchasing a new vehicle.

lynnframer2

20 de dic. de 2012

On Saturday December 15, 2012, I leased my third Lexus from Lexus of Thousand Oaks, two of which I leased with Omid Navid. Mr. Navid is highly professional and knows his Lexus products thoroughly. He does this while still managing to be a warm and sincere gentleman. No high pressure sales, no rush! I felt more like I was visiting and old friend in his home rather than purchasing a new vehicle at a car dealership. The entire transaction was seamless and I left feeling that I was treated very fairly. I highly recommend Lexus of Thousand Oaks and especially Omid Navid. Oh, and on top of all that, Omid makes a mean cappuccino!

Terrywebb

16 de dic. de 2012

Omid Navid is synonymous with the phrase, the pursuit of excellence. We continue to return to Lexus of Thousand Oaks due to phenonmenal service, treatment, price, and due to the personalities of individuals like Omid and, of course, Junious! Today we purchased our second Lexus of this year, and Omid saw us through the experiences in a stress free manner. My husband and I told him what we wanted, and with the help of Junious, Omid made it happen to our satisfaction. There is no doubt that Omid takes his job seriously as he is very detailed and professional at all times. Not only is Omid well versed about Lexus automobiles, he is quite cognizant of daily topics which allow him to communicate effectively with the customer/family members(we feel like family)! This December will truly be one to remember, and we thank Omid for making it happen! I look fabulous in my new 2013 RX 350!Mrs. Terry Webb

Keun Kim

10 de dic. de 2012

I bought a certified preowned Lexus ES350 through Jose Martinez on December 7 this year. I wanted to buy a Lexus, replacing currently owned Lexus 300, which I bought from this dealer in year 1999.Joey has been a sincere and friendly salesman. Also, he has paid attention on details in showing and explaining the operation of the car I bought. He tried to make me happy while I negotiated price and bought the car. I don't have to spend too much time to buy this car because of his excellant sevice, including his patience dealing with a guy like me, who speaks poor in English. So far I am quite satisfied with Joey's service.

mjmills999

28 de nov. de 2012

Our sales associate, Omid Navid, was extremely helpful in helping me find the car we wanted. He was very knowledgable about the different models we were looking at and suggested another model that we might want. We never felt pressured when we said we were just starting to shop. Clearly, Omid was there to help us.After purchasing our GS350, Julie Kobayashi was very patient and helpful in teaching us all the gadgets the car had to offer. Because there was too much to learn in one sitting she insisted we come back and she would answer any new questions and continue teaching.

CHRISNGABE

27 de nov. de 2012

'GOOD AFTERNOON MY NAME IS OMID" AND WITH A HANDSHAKE THE RELATIONSHIP STARTED. MY WIFE & I HAD WALKED ONTO THE PRE-OWNED SECTION LOOKING FOR A PARTICULAR CAR WE HAD SEEN ON THE INTERNET. OMID KNEW EXACTLY WHICH VEHICLE WE WERE INTERESTED IN AND TOOK US INTO THE SHOWROOM TO SHOW US THE SC430 - EVEN THOUGH IT WAS A 2009, OMID KNEW ALL THE SPECIFICATIONS AND POINTED OUT THE FEATURES OF THIS CAR. WHEN WE DECIDED TO ASK TO TEST DRIVE IT, OMID HIMSELF MOVED ALL THE OTHER CARS OUT OF THE WAY. NOTHING WAS A HASSLE FOR HIM. BY THE TIME WE FINISHED THE TEST DRIVE I KNEW WE WERE GOING TO PURCHASE THIS CAR AND TOGETHER WITH HIS SALES MANAGER WE HAD A DEAL WITHIN 30 MINUTES! OMID AND HIS MANAGER BOTH OFFERED TO DRIVE THE NEW CAR TO OUR HOME & BRING BACK OUR TRADE-IN(SINCE MY WIFE WAS RECOVERING FROM EYE SURGERY AND UNABLE TO DRIVE)SO WE WOULD NOT HAVE TO DRIVE BACK TO THE DEALERSHIP AGAIN. IN THEIR WORLD LEXUS IS A BRAND THAT INCLUDES GOING ABOVE AND BEYOND - NOT JUST SELLING CARS. WE WILL DO ALL OUR FUTURE BUSINESS WITH OMID AND THOUSAND OAKS LEXUS.

lindalang40

24 de nov. de 2012

We have worked with Omid Navid over the past ten years and enjoyed his personalityand work ethic so much that when it came to purchasing a new Lexus 350 we wanted towork with Omid again. He is extremely knowledgeable about the vehicles, and helpfulin every way. We have always been treated with the utmost kindness at Lexus of T.O. Sincerely John and Linda Lang

Pch417

15 de nov. de 2012

Today I leased my third Lexus through this dealer and with Omid. Although I considered other autos , the service that Omid and his dealershipProvide ultimately was the deciding factor. Omid is willing to go over and above what is necessary. He offered to pick me up to make the delivery of my new car easier,, and knowing my time was tight, he had all the paperwork ready. It was the quickest transaction ever. Omid is always available to show me( or remind me) how the various items work or answer questions. Most of all Omid is honest and trustworthy.

richardalange

2 de nov. de 2012

Omid was very helpful in completing an unplanned purchase of new Lexus GS 350. He answered all our questions and went to bat for us with his managment regarding the price determination. He was very patient with my wife and I as he went through all the features of vehicle --- happily explaining things more then once.

mdames

25 de oct. de 2012

I spent a few hours with Omid Navid working out a deal for a CPO RX350. The vehicle had extremely low miles and was in outstanding condition. Without a lot of high pressure salesmanship or too much back and forth, we were able to arrive at a fair price. Omid was very helpful with the negotiation and was always professional and honest with me. After purchasing the car, Omid was very attentive to my requests. I never felt like he was perturbed with me or that I was a bother. He was very cooperative and helpful in every way. He made sure that everything about the car and the sale was as promised. He is very knowledgeable about the operation of the RX350. He took a lot of time showing me all of the features, which was very helpful. I would strongly recommend Omid and Lexus of Thousand Oaks.

intellworks

30 de sep. de 2012

We just bought a 2010 Lexus 250i SC with the hardtop convertible. We could not get the top to go down and since we had never owned a Lexus. We also did not understand how many of the controls worked. We pulled in on a Sunday and Lora introduced herself, which was very nice and friendly of her. Then she patiently explained all the controls and answered all of our question. She also demonstrated every feature (and wow are there a lot of them). All in all she took as much time as we needed (unbelievable customer service) and made sure we practiced what she taught. We walked away with a new appreciation of the Lexus and will buy one from her when the time comes to replace our SUV. All in all, Lora did a great job and it was overall a very positive experience.

avszetela

17 de sep. de 2012

I bought a pre-owned car from your dealership a few months back ago. Philippe Pasche helped me with my car purchase. All I can see is this man is amazing. I have never worked with someone so helpful and patient in buying a car before. He was beyond helpful, listened to my needs and concerns, and didn't give up on me. I say this because I am very picky. I had 2 cars before that were both lemons and had horrible customer service with my second car that was a lemon so I was very hesitant in buying a car. It took me months to finally decide on the car I wanted and he was understanding through it out. He really worked to help me get what I wanted and in the right price range. Philippe is the man and I will definitely be giving his name out to my other friends who are in the search of a car. Your facility was also amazing. They helped me right away (I noticed after I got home that my side mirror had damage) and had me bring the car in so they could fix it. They took my car right away, gave me a loaner, and fixed it as well as other scratches that were on it. I know that when you buy a pre-owned it won't be perfect, but Philippe as well as the service department went above and beyond to making it look new. I am so excited and proud to be of the Lexus family!

Dalebart

14 de sep. de 2012

We came to the dealership to purchase a new car.As soon as we came in we were greeted by Omid Navid.He was very knowledgeable and was able to very clearly communicate all the many advantages of owninga Lexus RX350. He answered all of our questions, made the purchase process as easy as possible and we left feelinggood about our purchase. Upon delivery of our vehicle, Omid made a special effort to accommodate our schedule. Again very clearly explaining all aspects of the operation ofour new car, he made us feel that he cared about us and would be there in the future to give us any support that we needed.In short we feel that Omid knows his products, communicates that knowledge, treats customers with respect, will go out of his way to help his customers and make them feel that they will be supported by himand by Lexus in the future.

jgranish

14 de sep. de 2012

I have used this dealership previously for both service and the leasing my vehicle. The customer service at this dealership is fantastic. They make leasing/buying a car very simple. I would recommend this dealership to anyone!

dmorrisoncc

2 de sep. de 2012

Alex Cherkas:From the first contact Alex was most personable and worked very diligently to find the automobile that mostly closely fit the needs and wants of my wife Liz. He researched the inventory carefully and monitored any new possibilities to provide us with all opportunities.When he located what seemed to be a more than perfect fit, he immediately contacted us and brokered a great deal.Unfortunately, he fell ill, however he handed us off to another outstanding collegue who continued the transaction to completion.We really appreciate the effort put out by Alex and would recommend him to anyone who is serious in their quest to get a premium Lexus at a very fair deal.Doug and Liz MorrisonOmid Navid:Omid was excellent in all respects. We originally were to be served by Alex Cherkas, however he became ill and, fortunately turned over our deal to Omid.From the outset Omid was courteous and attentive to us regarding the sale. He totally understood our needs and the deal that we had struck with Alex.Omid took the deal further and professionally presented the selected automobile to us in a most impressive way. We were so impressed that we decided to purchase the vehicle on the spot.He worked diligently to get us the best deal available and I feel that he genuinely took our needs into consideration.Omid displayed an amazing knowledge of the most complex systems of the 2012 Lexus ES350 that we purchased and provided us with on the spot training as much as we could absorb at the time.In addition, he has offered to provide more instruction if we require.We can attest to the fact that in all of our dealings with dealerships regarding automobile purchases over the years that this was our most pleasurable experience. No pressure, no hurry up, only about our needs and wants.Please see Omid and/or Alex for your next purchase. They were a great team.Doug and Liz MorrisonZahra Khanlar:Never have we dealt with a more personable or proficient finance person at a car dealership. Zarah was most organized and prepared for our signing as we arrived in the office.We very much appreciate her professionalism and skill in handling our transaction so late in the day. She was great.Doug and Liz Morrison

Charlie Manzo

30 de ago. de 2012

My wife and recently lost our 2001 Lexus RX300 due to a traffic accident. After visiting several Lexus dealerships in the area and doing some research on the Internet, we visited Lexus of Thousand Oaks and met Omid. He was completely professional,friendly and helpful in helping us find a car. There was absolutely no pressure whatsoever and the whole process went as smooth as silk. the day we picked up the car, Omid spent almost two hours with us explaining and setting up all the systems that the car has to offer. several days after we took delivery of the car, Omid made a follow up phone, to make sure that everything was okay. He also told us we could call him at any time,ifvwe had a question or problem. I would highly recommend Lexus Of Thousand Oaks and Omid for anyone looking to purchase a new or pre owned Lexus

yangb

28 de ago. de 2012

I got great service at Lexus of Thousand Oaks and with Omid. He was very professional, and also stayed about two and a half hours past closing so that I could test drive and then work out the price, which was also very good. They also gave me a very good deal on my trade-in, which was about 80% higher than what a competitor had offered me.

ninaathome

24 de ago. de 2012

Omid was very helpful. When my ordered car did not arrive on time, he provided me with a loaner of the same model for several days. He was also very helpful with explaining Nav system and getting my audio system set up.Our second car purchase through Omid in 2 years.

hillyzk

2 de ago. de 2012

Mr. Omid Navid was the most informed professional we have ever worked with while purchasing or leasing a vehicle. He thoroughly knows his product. He is courteous and punctual, and he makes certain that all features of the car are explained and understood. We will definitely refer friends and utilize Mr. Navid's knowledge and expertise in the future.

pfinger1

1 de ago. de 2012

As always, Ianthe is the most pleasant and considerate person you can ask for. The service at Lexus of Thousand Oaks has been flawless for years. It is because of Ianthe that I continue returning since she is extremely trustworthy and takes great care of her customers. So, remember to ask for Ianthe...she is THE BEST!!!

chazjaz

28 de jul. de 2012

We have purchased many new cars over a span of almost 50 years of being married but never have we met anyone who lives up to Nick Falsafi. From the moment we shook hands upon first meeting him we knew he was someone different from all the other sales people we have dealt with over the years. Nick is extremely knowledgeable about the insides and outsides of the lexus. He walked us through everything. Showed us the service department, lounge, restrooms, etc. Nick is one of the most professional and friendly sales person we have ever dealt with. Whenever we need to call him he answers quickly. The best part is Nick never pressured us once. So rare in a car salesperson. Overall it was a terrific experience. Thanks Nick. We are fans for life. The bonus is we LOVE our new 2013 RX 350 Lexus.Charles and Alice Pfister

Elenagourmet

16 de jul. de 2012

Omid is one of the best that I know. He's very attentive and answers all questions very patiently. It's our 4th car w/Omidand recommend him highly for his professional attitude.

leaseagain

11 de jul. de 2012

This is our second lease with this dealership and personnel who are absolutely top-notch and fair. We will return again because of the staff as well as the service received there.

genstad1

10 de jul. de 2012

Mr. Navid was extremely knowledgeable and well spoken. He had all the answers without refering to manuals or other paperwork. He set the car up and explained every facet of its operation leaving nothing out. I was very impressed with his professionalism. I would recommend him to anyone.

lexusowner91320

9 de jul. de 2012

We went to our dealership to buy a part already ordered and just had to pick it up and pay for it. We arrived at the same time as another customer. Had to wait for other customer as he muscled his way in to the cashier's area. He was asking if his car was ready and the agent went in the back to search for a technician and arrived back to address this customer in what seemed to be 6 minutes. IT WOULD HAVE BEEN NICE, if the cashier asked "who was next?" as we all arrived at same time and were belly up to the window. While this was going on, another staff member asked if he could help. He immediately retrieved what we needed but was not able to ring us up. We had to wait for the more aggressive customer to be rung up first after his car was retrieved and then we were able to buy our part.Granted his revenue was greater w/repair than our 1 part, however, in the past, we serviced our lexus w/thousands of dollars worth of repairs. A better juggling of morning rush customers could be had i.e. asking who was next and allowing all employees who have behind-the-counter access to ring up a customer for parts. It was just annoying but not a deal breaker to visit this dealership again.

jopolen

8 de jul. de 2012

Omid was awesome. He treated us with respect. He thoroughly explained the car's features to us, even after the sale. We really appreciated the genuine care he he exhibited, and we could tell that Omid fully believes in Lexus's excellence in quality.Mary Ann welcomed us to the Lexus family, which we thought was sweet. She didn't pressure us to add on packages, but explained each option so that we could decide which ones suited our needs.

Jkleeb

3 de jul. de 2012

My husband and I just dropped by Lexus to get an idea of what we liked to replace my Lexus RX330. Omid greeted us and was very nice, non pressuring, and with no rehearsed sales lines. If it were not for him, we probably would not have purchased my new RX 350. Actually, it is our first time buying a pre-owned Lexus, but with the warranties and only 11,000 existing miles, we couldn't resist. Sara, in finance, was a great help finishing up our deal and Omid spent a lot of extra time going over the entire car with us; setting up my phone, contacts, etc...everything. If we had known buying a car was this easy, maybe we would have done it much sooner! We have owned 2 Lexus' since June 2003, we completely recommend the car, Lexus of Thousand Oaks, and their service department. Many Thanks!

mdaoust

2 de jul. de 2012

Paul and Grettel demonstrate the attitude and skills that set Silver Star Lexus ahead of the competition in customer service. I am very pleased with their responsiveness and attention to detail with the lease of our new RX 350. They went the extra mile to ensure I was satisfied throughout my Silver Star experience. I have been a customer of the Silver Star family since 1992 and will continue to be a customer for life. Silver Star has the complete package that drives my family and friends to do business with them. Thank you Paul and Grettel for all you do!

gmcreps

5 de jun. de 2012

This was the second time we have leased a car from Lexus of Thousand Oaks and it was a pleasure to once again work with Phillipe Pasche. His professionalism, thoroughness and patience made our experience a very pleasant one. Phillipe patiently worked with me to thoroughly go over every feature of my ES350 and has been available any time since we drove the car off the lot to answer questions or help with any of the new features.

susanchristman

27 de may. de 2012

This is my 3rd Lexus I have purchased and my experience has been great. Omid has provided outstanding customer service and support. He's been very professional, took the time to walk me through all of the new gadgets the car came with and had a very warm personality. He is very knowledgeable about the products he selling and gives you the impression he likes what he's doing and he wants to provide you with the best service possible, and to make sure you're completely satisfied. I would highly recommend Omid and team. Top notch group of people. Thank you, Lexus of Thousand Oaks! :)

heidikatz

24 de may. de 2012

Everyone and everything at Lexus Thousand Oaks is top notch! My first interaction with the dealership was three years ago when I leased an ES350. I had a great experience working with Junious Taylor and Steven Johiro. Since that time I have stopped in on a regular basis for a complimentary car wash, and, of course, standard maintenance work. I have always been greeted with warm smiles and often a hug. Yesterday, I traded in my ES350 for an IS250. The process was so painless! It was great to work with such professional, pleasant, honest people. I never felt pressured in any way and I believe wholeheartedly that I received the best deal possible. Thank you to Omid Navid, Sales Consultant, who is so very knowledgeable, friendly, sincere, and professional. To Reza Alizadeh, who worked his magic to get me into a new lease with great terms (thank you, Reza!). To Maryann Cord, who clearly explained everything I was signing as I sat alone across the desk from her. And finally, I can't forget my new friend, Julie, who sat with me in my beautiful, new Lexus to review the gadgets, bells, and whistles.Kudos to General Manager, Ken Greene, for leading a great team and for providing incredible customer service. This loyal Lexus customer is grateful beyond words!

leonard Skuro

21 de may. de 2012

She was over all just terrific. she took the time to do a good job and the car we where loaned was a pleasure. She went out of her way to make us happy with the service.

red1car1

16 de may. de 2012

Wow! Took my IS350 in for service; Ianthe was the rep who helped me. I was totally blown away by her professionalism, great attitude, and attention to detail. She took care of my car quickly and effectively. She made sure I had a loaner car and made the entire experience thoroughly pleasant. Totally made my day! Excellent work! Highly recommend! B. Adams

pt4ucla

13 de may. de 2012

Omid was easy to work with and got me a great deal. I would go back again for another Lexus from him. This dealership is highly recommended.

judithjoythomas

3 de may. de 2012

Excellent personalized service and very accommodating to all your needs. Very helpful in getting to know your new car and for all your future servicing needs.

Trisha Comer

1 de may. de 2012

Lora has helped me with the purchases of my Lexus' for years. I refuse to work with any other dealer. She has proven over and over again to be professional, personal, friendly, knowledgable, efficient, accomodating, helpful beyond expected, and has made each car purchase be not only pain-free but enjoyable! She has always invited me to come in with any questions or help I need with my car, including connecting my blue tooth/cell phone to my car and personalized instruction in using my navigational system. She is dedicated, responsible and reliable. Stopping by for quick tips, training, and troubleshooting is quicker than a stop to the grocery store for a quart of milk!

donteh

27 de abr. de 2012

My wife and I purchased a pre-owned Lexus at the Lexus of TO dealership. We could not be more pleased with the service we received while at the dealership. The dealership space has the polish and refinement that we expect from Lexus, but they also have qualities we didn't expect - warmth, friendliness and willingness to serve. Kudos to the dealership for hiring and retaining Steve Johiro ("Hero"). He's an awesome guy and sets a high bar for taking care of his customers. Overall we had a great experience - we highly recommend the Lexus of TO and Steve in particular.

Johnd38

7 de mar. de 2012

Extremely poor service in both the Sales dept with Omid Navid. Delayed with pick up & delivery of car due to poor communication skills. Car had 2 of the tires installed improperly. Low level of Power Steering fluid. Car was not detailed - spots on seat, spots on dash, engine & battery dirty. Had to take car back for service & no loaner was provided. Service dept was busy making personal calls & did not honor my appointment. Car was completely out of adjustment when returned & floor mats were missing. Found them in trunk. Lexus & TO Lexus are very out of touch with their customers.Overall experience is EXTREMELY POOR!!!!JD Powers must have been paid very well...

agalyan

27 de feb. de 2012

Everyone at Thousand Oaks Lexus is so great that they make me to come back all the time. I never had this type of excellent customer service. Employees staring from a phone operator to the casheer, treat youo excellent. They would answer to any questions to have. The most important thing is that if you ask for a loaner care, they would give it to you without asking why no matter what type of service you need. I appreciate everything what everyone does to make the customers feel important and they keep coming back to them over and over again. Keep up the great work everyone.

TOOTSIEROLLMAN61

17 de feb. de 2012

THE SERVICE DEPT STAFF IS SUPURB. FROM THE SERVICE WRITERS TO THE GROUND STAFF AND EVEN THE CASHIERS, I GET NOTHING BUT ROYAL TREATMENT. AND EVERY TIME THE CAR GET SERVICED EXCELLENTLY. EVEN THE HOT CHOCOLATE IS OK. MY ONLY COMPLAINT. GET BETTER PASTRIES.HLH

khudson1

15 de feb. de 2012

I can honestly say that my entire experience from purchasing my Lexus to dealing with the service department has been nothing but exemplary. On my initial service visit I met with Jimi Tu one of the service advisors. He made me feel comfortable right from the start. He was friendly, courteous, knowledgable, and a pleasure to deal with. Since that visit I rely on Jimmi to handle any of my car service needs at this dealership. He is such an asset to the Lexus team. Jimi has made the whole experience of visiting this dealership a truly pleasant one.

OurMainMan

14 de feb. de 2012

Just purchased my 3rd new Lexus at this dealership. Over the years, I havehad excellent service and enjoyed my relationship with this dealer.Omid provided all the necessary information to aquaint me with my newLexus and has been very courteous and helpful with the details involvedwith the purchase.

jpkit2010

8 de feb. de 2012

Wonderful experience, painless (paperwork), Omid was caring and considerate. We will be back for our next Lexus purchase, thank you for you help and knowledge!

morwood

24 de ene. de 2012

I purchased my IS250 last month through Omid Navid. He worked to insure that I was satisfied with both the features & price. He was very helpful in setting up mycell and went through the nav & computer features. I would recommend Omid to anyone interested in in a Lexus.

patjerry

28 de dic. de 2011

Omid was very professional and extremely honest in his presentation. He helped with explaining details of the car, including the navigation system. He was available to talk to us when we were about to get on the freeway & needed assistance with the GPS.

07lexus

28 de dic. de 2011

Omid gave us excellent service and couldn't be more accommodating to our needs. We would definitely recommend him to our friends and family. Thank you Omid!

MikeandMary

22 de dic. de 2011

This was a very pleasant buying experience. Omid Navid gave us a competitive price over the phone for the RX350, which enticed us to come to the dealership to talk to him about the car. He was professional, friendly and low-pressure. He was extremely knowledgeable about all the equipment and features of the car and he made sure that we understood how to operate the electronics. He even set up our phones up for us. We would recommend Omid Navid to anyone in the future.

jeanniexk

20 de dic. de 2011

I live in Orange County and I was referred to Steven by a close friend. Steven was very helpful and was able to answer all my questions. He was very knowlegable. He gave me a very good price for the car that I wanted. I feel very pressured and intimidated at other dealerships but I did not get pressured at all with Steven. Although I was not able to buy the car that day, I will definitely come back to Steven to purchase the car when I do. It was definitely worth the drive. I will also recommend him to all my friends that are looking to buy a new car.

steveweinberg

16 de dic. de 2011

Omid is an exceptionally friendly, knowledgeable and trustworthy sales person. We had a lease from this dealership and had a lot of questions about renewing the lease or a new car and he spent a lot of quality time with us on the phone finding information from us. We were so impressed that we decided go to the dealership to meet him. He was really wonderful -- took us through all of the options, the numbers, showed us the pros and cons of different choices and took the time to help us make an informed decision (and I'm a lawyer so I ask tough questions). Once we decided on a new car he did everything he could to teach us about it etc. He is by far the best auto sales person I have ever dealt with and will recommend him to others (and already have). The reason I am submitting this is because my wife did not fill in this section of the feedback when she sent this in yesterday.

BillyLin301

16 de dic. de 2011

Was referred to Steve by a friend. Wasn't too sure what I really wanted at the time. But with Steve's help I was able to make my choice. Wonderful service and he was able to answer the absurd amount of questions I shot at him. I'm definitely bringing my brother here!

Farzaneh Alemozaffar

15 de dic. de 2011

I bought GS300 from Omid Navid in the past. I am planning to purchase another GS350 with in the next couple of months. He is very knowlagable and professional about his product. He is always available to answer questions. I will recommend him to my friends and family.

csrgirl

15 de dic. de 2011

Great service is hard to find. Some car salesmen I have encountered in the past have been dismissive, impatient, arrogant, and pushy. I was pleasantly surprised, however, on my visit to Thousand Oaks Lexus. I would like to thank Steve for helping me with my car buying process. He was very informative and patient in answering my questions. As I conveyed to him the features I am looking for in a car and my preferences, he thoroughly explained to me both the pros and cons of the options available. I appreciated, overall, his honesty and sincerity. He didn't try to sell me a car that wasn't right for me, merely to make a sale. When making such a big purchase, I want to be certain I am not being deceived or forced into buying something that isn't quite what I want. Though I am a resident of Orange County, I am going back to Steve to buy my car. I have already referred friends over to him. And I have no doubt he will ensure the vehicle I purchase will be one I will love driving.

FullertonAlum2010

15 de dic. de 2011

I recently visited the Thousand Oaks dealership looking for a CT Hybrid, and spoke with Hiro for a few minutes. He was very helpful with what I was looking for. I currently own a Toyota Prius and wanted to retain the good gas mileage of a hybrid, but wanted a little bit more luxury.I wasn't too specific about what I wanted with options on the car (I'm a big car guy so minor things don't bother me), but was left impressed with Hiro's attention to detail regarding what I was looking for in the car. I'll be honest, I wasn't specifically looking for the CT Hybrid (more window shopping than anything else), but I left the dealership with a very good experience after speaking with Hiro.I'm not a big fan of car salespersons, but am really impressed with Hiro and the service of Thousand Oaks Lexus. Hope I will return before the Lexus sales is over and pick up a car!

jeanxu

15 de dic. de 2011

My friend referred me to Steven after the great experience she had with him and I'm so glad she did! I currently drive an IS300 that my parents own, but was interested in upgrading to the IS350. Seeing as this would be my first car purchase, I was really nervous and hesitant about going to the dealership since all I wanted to do was ask some questions and go for a test-drive. Steven was extremely friendly and kind throughout the whole process and really put me at ease. He was helpful in answering all my questions and I felt he really made it his priority to ensure I understood everything and that I was happy. I really appreciated that Steven was patient with me knowing that I wasn't ready to make any decisions that day. I'll definitely be back once I'm ready to make the leap. Thanks so much to Steven and Thousand Oaks Lexus for making sure my experience was so great and for providing such a welcome environment.

Koreangel

15 de dic. de 2011

I came here with my husband to shop around for a new lease. Steve approached us with a warm smile and was extremely professional. He was really patient with us since we were just looking around. Steve was really knowledgeable with the cars and was really patient with us. Our lease with another car isn't up yet, but we will definitely return and look for Steve to assist us in our future lease!

Sharas

15 de dic. de 2011

Great customer service at Lexus Of Thousand Oaks. Service department is the best and Sales department is super friendly. I needed help with my phone on my hybrid and Steven was happy to connect it for me. He even showed me things about my car I didn't know it had. Was surprised to find out Steve is on sales because he helped me in the service department. I will only service with Thousand Oaks and I hope to get my next Lexus from Steve Hiro. -Sharon R

xlbartmanlx

15 de dic. de 2011

Was introduced to Steve through a friend and off the bat he was very courteous and helpful. He answered all of my questions without making me feel pressured or uncomfortable at any time. Had an overall great experience as a first time car buyer.

jhyder

15 de dic. de 2011

He was very courteous, polite and knowledgeable. He answered all my questions and spend a good deal of time going over my options. I would recommend this salesperson and the dealership.

Chrischa

15 de dic. de 2011

I was referred to Steven from a friend. Even though I live over 60 miles away I still came to Lexus of Thousand Oaks for my IS 250. Steven immediately gave me the best price, which was considerably lower than the other dealerships that I have shopped at. It was such a good price that I was skeptical at first, but when I showed up to pick up my car Steve already had the paper work ready for me and the car waiting for me in front of the dealership. Other dealers called me that same day to try and beat Steven's price, but at that point I was already committed to Steven because he gave me the best price from the start. it was honestly a great deal, and a even better experience. Thank you Steven, and Lexus of Thousand Oaks. Chris Cha

hss777

15 de dic. de 2011

I went to Lexus of Thousand oaks to buy a Lexus lx570 and I meet Omid Navid and he was knowledgeable and helpful and he try to find me the car but the car is not available until 2012 and I will definitely go back and buy the car from them for sure

davidhoffberg

15 de dic. de 2011

Omid is one of the most professional car sales people I have dealt with over the years. Very knowlegable on the car features, financing, etc.Omid is always available when I call him with questions.I will refer him to friends and associates that are in the market for a Lexus.David Hoffberg

kbavandi

15 de dic. de 2011

I visisted this dealership shopping for a new car. Omid went out of his way to explain all the options. He was very knowledgable and courteous.

shyguy1083

15 de dic. de 2011

I recently came into the dealership looking to get more information about the ES I had seen in those recent Lexus commercials. Given that I wasn't planning on buying that day, I went in thinking that I would be brushed aside because I was not "ready to purchase." I'm glad to say this was not the case, thanks to the exemplary job from your salesman Steven.Steven took the time to answer all of my questions and provide me with as much information about the car. He took his time and was thoroughly knowledgeable. He asked my questions about what I was looking for and made recommendations and discussed features that I would never have thought to think about because he knew that it was something that would benefit me. At no point did I feel pressured. Steven made the experience pleasant and really took the time and effort to make me feel like I was being taken care of.I still have considerations to mull over before I make my decision, but I will come back and look for Steven when I am ready to make my purchase! You've got a great associate and I will make sure to let anyone I know that is interested in a Lexus visit your dealership and speak to Steven directly when they are ready to purchase so that they can experience the same great customer service that he provided me. Thanks Steven!

vipermann1

14 de dic. de 2011

We saw a 2003 Lexus LS430 Ultra Luxury advertised on Autotrader from Thousand Oaks Lexus. I called the dealership and spoke with Steve. We worked the price of the car over the phone, and Steve pre-approved us for the car loan. Steve told us via e-mail the condition and servce history of the car. The next day, we came in, signed the sales contract and pickup the car. Three weeks later, when we came to service, Steve took care of us with the Service department and had all issues fixed under the "30 day Used Car Warranty. Steve was a pleasure to deal with and we will definately purchase another car from him again. And both Steve and the Service Department were very professional.

WILLIETMAC

14 de dic. de 2011

THIS IS THE SECOND IS 350 WE HAVE LEASED FROM STEVEN AND GRETTLE. BOTH TIMES HAVE BEEN A PLEASURE. I BUY AND LEASE CARS AND TRUCKS FOR BOTH PRESONAL AND MY BUSINESS. THEY GET ME IN, FIND THE VEHICLE I WANT, AT THE PRICE I WANT AND OUT THE DOOR WITHOUT TAKING ALL AFTERNOON. LOOK FORWARD TO MY NEXT LEASE EXPERIENCE.

Debra Wiley

13 de dic. de 2011

We have purchased several vehicles from Steven. His honesty, integrity, and passion for his career reflects in the way he conducted business with us. His personality is very upbeat and every time we enter this dealership, he greets us as if we are family. We had several excellent experiences shopping for our vehicles and he is eager to answer our questions to ensure customer satisfaction. We would absolutely do business with Steven again. Doug & Debra Wiley

dreddelgath

12 de dic. de 2011

Fantastic service, very happy with Steve! He knew the product better than any other salesperson I have ever works with...his attitude was great and I always felt I was getting a fair deal and personal attention.

dangmle

12 de dic. de 2011

Steve was instrumental in my search for a new car and various inquiries. He was an absolute pleasure to work with and his follow up was more than adequate. I will be sure to refer all others to him and Lexus of Thousand Oaks.

markrondavis

10 de dic. de 2011

I am happy to say that there is a local dealership right here in my own town of thousand oaks that I was able to do business with, I have bought several new cars, and usually I have to drive to dealerships that are pretty far away to get the best price, but I found this dealership to be very reasonable and fair. Omid did not try to pressure me in any way, but only tried to be helpful. He went to the sales manager to get a price competitive with the best price that I was able to find, and he worked out a deal that I was happy with. I really appreciate the great service and the ability to buy my first new car from a local dealership.

tvanausdell

9 de dic. de 2011

We have purchased three autos from Steven. We like him for several reasons. First, he is very knowledgeable and can give you any information that you want on any model that they have in stock. Second, and this is important to us, he is courteous and respectful of your time. Third, he is still working at Lexus of Thousand Oaks. Over the years we have purchased many cars. Never have we been able to return to the same dealer for a new car and be helped by a salesmen that we have purchased from in the past. Until Steven. We love our salesman and we love the dealership. We will be back!

JBrownstone

7 de dic. de 2011

We drove from Santa Monica because of the initial service Steve gave over the phone. He was quick, efficient and fun!! We'll be back!

clujmed

5 de dic. de 2011

I am very grateful to Grettel and Paul for making my car-buying experience pleasant and hassle free. They were friendly, straightforward, and delivered on the promised deal. Furthermore, they went above and beyond to accomodate my needs even after we had agreed to a deal and signed papers, proving that they truly care about their customers and that it's not just about "drawing you in" and then letting you drop. You guys have made a beleiver out of me, and I would highly recommend you to my friends and family. Thanks again, and happy holidays. Sebastian

effyamir

5 de dic. de 2011

Friendly, no pressure efficient service. Price was very competitive. They didn't save time on communication and explanation. No reason to look for another dealership if you are in Canejo Valley.Highly recommended

slkatz

4 de dic. de 2011

I drive almost 30 miles because of the excellent service that I get at this location. Quick, work is done and my car is returned washed. I have not had to bring the car back as with other dealers.

victorlossi

3 de dic. de 2011

Jason gives Great customer service. Jason is the best sales rep I have ever dealt with. My first lexus and it was a very comfortable experience.

attyholmes

3 de dic. de 2011

This is the 5th Lexus I have purchased from Omid Navid at Lexus of T.O. He is an outstanding salesman who goes beyond the norm. He patiently explains the intricacies of the features and helps me set up both my phone numbers and navigation addresses; he knows my favorite radio stations and programs those (I am a computer "dunce"). He even helped my husband with his Lexus even though he didn't purchase it from him. He doesn't talk down to women and respects my input in negotiating. He is a gentleman and is honest in his dealings; I recommend him and will continue purchasing/leasing my Lexus's from him.

Shapoor Hamid

3 de dic. de 2011

Omid was great. Usually car buying is stressful but Omid made it fun. It was a pleasure to buy from him. This was my fourth car that I bought from him. I never buy from somebody else.

balanm

3 de dic. de 2011

I landed up visiting this dealership for a end of lease Buy out on my vehicle. They were extremely helpful courteous,elaborate in their explanation etc. I would really like to work with Jason again might be on future buy or leasing.

lealevy

1 de dic. de 2011

I have dealt with Hamid for a few years and very much enjoy purchasing cars from him. He is always friendly and makes sure to leave me with a smile on my face. The overall service is also great it is just a friendly enviornment overall.

mariluga

30 de nov. de 2011

Ianthe Teeters is simply the best. I am just thrilled about this website so that I can share my experience in dealing with her. I cannot say enough about her professionalism, exceptional knowledge, and her great attitude. I am a very fastidious person and I know that when I leave my car with Ianthe I will get the best service possible and I know that she will ensure everything gets done. She always meets or beats the time she promises the car. I know that when I deal with Ianthe I'm not just a customer,I am a special customer.

jcrx350

30 de nov. de 2011

I recently purchased a Lexus RX 350 from Lexus of Thousand Oaks. I must say that Charles Shapiro made the whole difference! I shopped around at different dealerships before meeting up with Charles, so I had a lot of dealers and sales people to compare to. I knew instantly that Charles was going to make everything work. He went above and beyond to make my experience with Lexus of Thousand Oaks go smoothly. He even met with me after my purchase to thoroughly explain everything about the car. He was extremely helpful. I would definitely recommend Charles. I have already recommended him to family and friends who are in the market for a car.

mariluga

29 de nov. de 2011

I have been leasing cars from this dealer for over 8 years. This was my first time dealing with Lora and I could not be more pleased. I started out looking to lease and ended up buying an IS. Lora understood my objective and worked relentlessly to get me what I needed. Lora was very professional and extremely knowledgeable not to mention exceedingly nice. I know I got the best deal possible and I could not be happier. Lora did not disappoint. I look forward to continue to work with Lora when I am ready for another car. Maria

jstearns

29 de nov. de 2011

I purchased a gorgeous pre-owned Lexus from Philippe in Thousand Oaks. I called in and spoke with Philippe prior to making an appointment to see the car. Philippe said it was pristine and looked like a new car with only 19,000 miles on it. He was right. He is extremely knowledgeable about all the details of the car and how everything works. He spent quality time with me getting me familiar with every knob and button. He explained everything clearly and patiently. I highly recommend Philippe and Lexus of Thousand Oaks.

sevagb

28 de nov. de 2011

Mr. Omid Navid provided an exceptionally pleasant experience in our recent purchase of an RX 350. He provided great customer service. He helped us find the vehicle we wanted with attention to detail. He made sure the vehicle was in perfect condition and made the extra effort to explain all of the features and technology the vehicle had. He made sure in every way possible that we were satisfied with our purchase from start to finish. He even helped to setup our mobile bluetooth phone. He is extremely knowledgeable in the vehicles he sells and is a pleasure to work with. We will definitely be back in the future. Thank you Omid, we really appreciate all that you did and look forward to working with you in the future. Sincerely, Sevag Bekmezian

h2opolo

28 de nov. de 2011

Third Lexus from this dealer. Omid sold us the last one and this one. Service and sales are easy to work with. Hope to keep this car for many years.

PamRexroad

25 de nov. de 2011

My family and I have worked with Phillippe Pasche for at least the last 6 years and have leased or bought 6 Lexus from Phillippe. He is professional and very knowledgeable about all the different types of cars. His customer service is excellent and it doesn't stop when you drive off with your car. I've had many questions over the years and Phillippe always takes the time to help. I've recommended Phillippe to my neighbor and other friends. All have bought from Phillippe and have thanked me. I will continue to use Phillippe and recommend him in the future. Pamela Rexroad

ritagone

19 de nov. de 2011

Needed some technical help with a new iPhone synching to my Bluetooth in the car. Called Lora, who said immediately to come over. She actually should have made it look more difficult, but she did the 'job' in about 15 seconds with a smile on her face. She is always ready to help, which means that the next time we are in the market for a new Lexus, she will be the only salesperson I will call upon. Her knowledge of not only the inner workings of the car but the technology that I like that goes along with it are invaluable to me as a customer.

nancybronson

16 de nov. de 2011

I've always had a positive experience with any employee I've had contact with during my visits to the dealership. Very helpful and I would absolutely recommend the dealership.

CRaglady

14 de nov. de 2011

Our last purchase with Lora Barworouski,at Lexus of Thousand Oaks, was another great experience! We have never been disappointed in all the 11 years of doing business with her. She is on top of her game, and has great knowledge of her products, plus all the used cars. She is proud of relationship with her customers, and it shows with us! Her follow through with all the paper work, or any situations that pops is excellent. We recommend her to all our friends, as referals are very important to anyone in sales, but she has earned these recommendation. I give her a "10". Lora and Lexus of Thousand Oaks is the best for purchasing a car!

MKB

13 de nov. de 2011

Omid was friendly, relaxed and patient. He was a good listener. He understood what we were looking for and met our needs in a timely and gracious manner. He did not hurry us through the transaction. He handled the sale efficiently without being pushy. He reviewed every aspect of the car with us. We look forward to buying our next car from Omid. Maryann Cord, the finance manager was also very friendly, calm and methodical.

rcfeathe

9 de nov. de 2011

Lexus of Thousand Oaks has always provided excellent service for my RX400h. Ianthe is an outstanding service writer. She has always provided excellent information and the type of work to be done and the cost. If there are any problems discovered or additional work that should be provided she makes sure that I am advised. She is always smiling and friendly. I have no complaints about the work done on my care or the excellent way I am treated at the dealership.

immature

8 de nov. de 2011

When I walked into the dealership, I was instantly helped by Steven Johiro. At other dealerships, they wouldn't give me the time of day. Steven was really helpful and answered all of my questions. He seemed very genuine and did not pressure me or tried to manipulate me into buying something I did not want. He made my experience smooth and easy. I recommend him to anyone who is looking for someone to take care of them.

yanping

8 de nov. de 2011

Steven is friendly, efficient, and knowledgeable on his work. I had good experience to buy a hybride car from him. I will recomment him to my friends.

davidc6

7 de nov. de 2011

Steven was a gentleman from the beginning. He was able to answer my questions with detail and precision, while keeping a professional but relaxed manner. He has a A+ in my book.

michael bluestein

6 de nov. de 2011

It was an pleasure to do business with Omid & Lexus of TO. My wife & I are very pleased. This is our 3rd Lexus & by far the best experience buying a car that I have ever had.

linv

6 de nov. de 2011

came into this dealership to look into possible future cars. steve was very informative and friendly. it seemed like he knew a lot about the cars and what i was looking for. i did not decide on a car but im definitely considering coming back.

emktm

3 de nov. de 2011

I had a ery good experience. I would recommend Omid to anyone. He was efficient and asttentive to my questions, which made for a very smooth and easy transaction.

ccchocolate

3 de nov. de 2011

Lora is an excellent sales representative for this dealership. She goes well beyond our expectations and truly redefines "customer service" for an auto dealership. Lora is extremely professional and truly "looks out" for the customer. She excells at providing customer service long after a deal has been consumated.

Derah Roberto

3 de nov. de 2011

I am thrilled not only with my new Lexus IS250 but with Lexus of Thousand Oaks and my Salesman Jason Boisvert. Jason was extremely knowledgable, honest and so easy to work with. I had been searching all the local dealers for 6 months waiting for the right car and the right price and Jason made it happen for us. Thanks Jason

Mtk

3 de nov. de 2011

Lora and Junius are amazing. They both give first rate personal service and care about their customers and cars. I highly recommend them both. They promptly return all cars and make every effort to satisfy their customers before, during and after the car purchase.

jbjane

2 de nov. de 2011

I have been a Lexus owner for quite a few years. My Husband and myself have leased 5 cars and purchased 2 vehicles. I am the primary person who drives the the vehicle, and takes care of all of the services. I would not want to go to any other dealer ever. Recently, I did have my car serviced at another dealer closer to where I presently live, (I moved from Agoura Hills to Pasadena), and it was a very draining and frustrating experience. I would never stray again from the Thousand Oaks for service. There is such a huge difference in the quality of service from other dealerships compared to Thousand Oaks. I have been to Van Nuys, Glendale, El Monte, and a dealership up in Pleaston Ca. Basically for simple things, such as nails in tires, or a new battery for my key. I also did have a service in El Monte. I will let you know that the entire Service Department in Thousand Oaks is outstanding. At each of these other dealerships, the personnel were some what marginal in customer service, and it showed with their lack of attention and the quality of service. My score of "5" all started with the service department. Chris Doria has been mainly responsible for handling all of my car services at this dealership. He is such a wonderful, friendly, courteous, and extremely knowledgeable service adviser. It has been always been a wonderful easy experience. He has always gone the "extra mile" for me. He is such an important and wonderful person for Lexus team. He has exemplified to me, and provided such excellent service, that the feeling of having a Lexus is truly wonderful experience. From Chris, when I needed a new car, after facing a very expensive repair on a car with lots of miles, and was approximately 5 years old, I asked him who should I see in the sales department. He referred me to Lora Baworouski. All of my stress was lifted, my problems went away, when Lora assisted me with a new vehicle. She is awesome, fantastic and extremely knowledgeable in all of the Lexus model's and products available.She has been a constant source of information. She is highly motivated to keeping in touch with her clients. When she knows that my car is approaching the end of its lease, she is thinking of me, and what she can do to make the next transition so easy and simple. She always has her "Client's Back". Her product knowledge base is excellent, and she combines that with such ease and genuine patience, that as her client it really makes me feel special.Both of these 2 people should receive wonderful recognition from Lexus. They have made all of my experiences at this dealership something that I truly value, and I find them both to be an exceptional and integral in representing the Lexus brand at this dealership.Since I mentioned the Service Staff, I also want to thank and praise highly the Sales Management Team. They are the best. Each time I have been at this dealership, they magically make the experience so fantastic. The are supportive of their sales team, and truly want to help them make a transaction possible for the client. In addition, even when I am just at the dealership for another reason, they are always so genuine, and friendly. They truly make me special to be a client. I greatly appreciate their spirit of friendliness, recognition and appreciation.

albrann

2 de nov. de 2011

My sales experience with Lexus of Thousand Oaks and Mr Pasche was very impressive to me. I have purchased three new cars in the last three years and this was our first experience with Lexus. The entire process from discusion about our needs, looking at models, test driving,accessorizing and finally making a deal were professional, complete and actually made the experience fun. When we took the delivery Philippe spent almost two hours with us going through every control including Navigation , radio, and bluetooth.

JonYip

31 de oct. de 2011

Lora has been our Lexus sales consultant for over 10 years. She is always perceptive about what we want and when we want it. She maintains contact with us at appropriate times, uncannily when we are thinking about getting another car. She is wonderfully personable and patient, always willing to work with us. This time, we were considering a pre-owned IS 350 but with the features we wanted, a GS really met our needs. She watched for an IS for over three months, but when a GS became available with all of our requirements, she brought it to our attention. The condition of the car was excellent with low miles. We negotiated a very fair price and bought the GS. Thank you, Lora.

reidisaki

28 de oct. de 2011

I have never actually been into a dealership before because I have been afraid of being taken advantage of, lied to, and getting the worst deal. I was so pleasantly surprised when I walked in and met Steve. He was so great at making me feel comfortable and never tried to push a sale on me. He truly wanted to help me make the right decision regardless of the price of the car. I had expected him to tell me that I needed a Lexus LS460H or something but I really just needed a IS250. When it comes time for a new car I definitely will be calling him!Thanks again!~Reid

strawberrysorbet

27 de oct. de 2011

I'd been shopping around for a new car for a few weeks and decided I was ready to take a couple of models I had been looking at for a test drive. Upon arriving at the dealership, Steven was not only quick to greet me, show me around, and let me know everything I needed to about the vehicle in question. Although I didn't end up purchasing a car that day, I'll be sure to ask for Steven should I end up deciding on a Lexus.

jhsu318

27 de oct. de 2011

Being that this would be the first car I every purchased, I was skeptical about salesmen considering all the experiences I've heard about. Steven had made it a point to help me through whatever it was that I needed. He was attentive and even told me what car would fit my needs. He was extremely friendly and answered all my questions. He made it a point to ensure that I was happy with my purchase. Thank you Steven.

Tynante

27 de oct. de 2011

Simply put, we are so pleased with his service that we will very likely only use Steve (Hiro) for all our future Lexus purchases. He was a pleasure to work with. He wasn't pushy. It always felt like he had our interests in mind.

wr5683

24 de oct. de 2011

I purchased a certified pre-owned Lexus this weekend and I'm extremely happy with the service Omid Navid provided. He was able to get me the best deal possible. He is not your typical sales person; he actually cares and goes the extra mile for you. He is friendly, helpful, and very knowledgeable. He's just great!I also have to say that Maryann Cord the Finance Manager is amazing! However, if it wasn't for Omid, I would not have been able to get such an amazing deal! I was finding it difficult to get financed with a low APR; however Omid worked very hard with the Finance Manger so that I could get the 2.9 APR! I'm truly blessed to have found such a great person to buy a vehicle from. I will recommend him to all my friends, family, and clients as I'm an Insurance Agent. I will also go back to him for my next purchase. Definitely go to him, you will have the best experience buying a vehicle.

gazzavc

24 de oct. de 2011

A very pleasant sales experience. Probably the best and easiest I have ever had.I would recommend Omid to all of my friends and family.

Ucsbpolo10

23 de oct. de 2011

Jason was friendly and pleasant to work with. He did not oversell the car or pressure us. He was simply knowledgable and straightforward, which is the ultimate compliment. I even recommended my mom to him!

eshang

23 de oct. de 2011

After having an unpleasant experience with another salesman while I was just looking, I went back and had the most wonderful experience with Steve (Hiro). I had met him the previous time and knew that I wanted to deal with him when I went back. He was honest, patient, not pushy, and really knew his cars and could answer all my questions. He showed care and concern about me as a person and didn't treat me as just another "sale" which I so appreciated. When I got into an accident, he was so helpful in going above and beyond to get me the necessary paperwork for my insurance. He was honest and so helpful with my second Lexus. I will always drive the extra miles to get my car serviced here even though there is a dealer closer to me. Not only is it pleasant to say hi to my new-found friend who still asks how I am doing as a concerned human being, but the service is way better than at other dealers. And you know that he is great when all the staff say they love him as well! Steve is the first pleasant car salesman that I have dealt with and made car buying a pleasant one! Ask for Steve if you are in the market for a new Lexus and want a pleasant experience. Thousand Oaks Lexus is lucky to have such a wonderful guy represent their cars!

lomsey

21 de oct. de 2011

This was the best experience I ever had with a dealer (and I had been to a few, believe me) . Jason approached my wife and I and was extremely friendly and patient. In fact we were so amazed by his patience that we decided that this was the best day to go through with a purchase. Jason was very straightforward and honest with us, very knowledgeable and never pushed us a bit for anything. When we sat in his office I was getting prepare to spend the whole day there for paperwork but I was wrong. His efficiency and dedication made the whole process as smooth as possible, removing all the stress we may have had when we initially walked into the parking lot. Thank you so much again Jason!

CHANELCOUTURE

21 de oct. de 2011

Amazing customer service!!!! Very caring and I'm always taken care of. Steve is my one and only sales man doesn't compare to anyone else!!!

Sun12

20 de oct. de 2011

I've read the previous review regarding the 19 year old Lexus and had to speak up. If I had a 19 year old car and it never had a radiator flush it's going to be rusty and or full of crud. To take it to a dealer and have it flushed, on a 19 year old radiator is asking for trouble, for any vehicle. My personal expeience with the Service Department is completely the opposite. They have fixed things, that I knew my wife did accidently and told them. They not only fixed all of the items, but replaced a wheel and tire at NO Charge....We have since purchased 2 new Lexus vehicles. All because of the Great Service Department.

kenplumb

20 de oct. de 2011

My experience at Thousand Oaks Lexus was superb. My salesperson, Jason Boisvert, spoke with me as I was driving to your location (I called to check on the inventory) and gave me great information before I had even arrived. When I got there, he went out of his way to show my wife and I a good selection of cars (I wanted a 2009 RX 350). He gave extensive information about each car he showed, and the details really helped me to decide. And, even though I was positive that I didn't want a black Lexus - that was ultimately what I purchased from you, because of Jason's great feedback and because he worked hard to negotiate a good price (and I love the car!). Jason also was able to get me an excellent price for this car, as I found out later. As a senior manager in Customer Service, I've heard many great things over the years about Lexus, and have tried to emulate some of these learning's with my own staff. But I tell you, hearing things second-hand is not as good as experiencing it yourself. Hang onto Jason -- he's one of the good ones.

breso

20 de oct. de 2011

Began by window shopping. Spoke to Omid who we had purchased our previous 2009 Lexus from. We contemplated a purchase but needed a few days to think it through. Upon our return, Omid was out of the office and Alex assisted us with our purchase. Omid, was great to deal with, great follow-up skills and lots of technology knowledge. I was very happy with my purchase once again. Lexus is not only a great car, the employees I dealt with were just as great.

rd.hoover

20 de oct. de 2011

Jason made our experience of buying our first Lexus, easy. There was no hard sales pressure and we felt very comfortable with his knowledge of the vehicle.

kirbs

20 de oct. de 2011

Went to the dealership and was greeted by Steve. He was very friendly and informative. If I were to buy another car I would definitely buy it through him again.

lynniesaur

20 de oct. de 2011

My last visit to Lexus of Thousand Oaks was an extremely hassle-free and enjoyable experience thanks to Steve. Steve provided excellent customer service--was very helpful, easy to communicate with, and sincerely considerate. I have already suggested to others to visit the dealership and specifically ask for Steve.

korlandi

19 de oct. de 2011

I purchased a pre-owned vehicle from Omid Navid this past weekend. He made the entire experience extrememly enjoyable. Not only was he very professional, pleasant, and easy to work with, he was very knowledgable and thorough in explaining the process and extra features the car had to offer. I even received a follow up call to make sure I was happy with my purchase. I would recommend this dealership and Omid to my family and friends, and to anyone who is looking to purchase a new car. Overall, it was a great (and painless!) experience.

BiggieS

19 de oct. de 2011

I went to Steven to just inquire about buying a new is350 but pretty much decided on the spot that he was the guy I wanted to deal with. He didnt try to upsell or rush the process, he knew that I was just looking around at my options and he respected that. With that said, he was still super helpful even though I gave a lot of clear signals that I wasn't ready to buy on that day. After I did more of my homework, I decided to go with the is and knew that Steven was the person I wanted to speak with only. With the minimal amount of time spent on paperwork, I left the dealership feeling clean and excited to drive my new baby..not dirty and scummy like some of the other dealerships around. I dont know if Steven got his training at Lexus of TO or if he was just naturally this genuine but it made for a great experience. I have and will continue to recommend Steven to all my my lexus buying buddies! Thanks man!

solsol

19 de oct. de 2011

It was such a good experience having Steve to help me find my next new Lexus. The minute I got to the dealership, I was nervous about which salesperson was going to approach me. Being a female, you feel quite vulnerable at car dealerships. However, all that went out the window because of Steve. Unlike other salespeople that I've dealt with, he's not pushy or shows any manipulative manners just to meet his sales quota. Quite the opposite, he was like another friend who patiently guided me to all the different options and pricing that meets my satisfaction and needs. I loved working with Steve who knows how to deliver a promise and makes sure that you walk away from this dealership with a 5 star rating in your mind! HIGHLY RECOMMENDED!!!

Chowroast

19 de oct. de 2011

Steve was awesome he knows what he is talking about and was able to show me what I wanted, and at the price I was looking for. He even gave me different options to help me save money on my purchase. Great guy to work with definitely !

mdnt

19 de oct. de 2011

Steven was a complete gentleman when I first walked into the dealership. He offered me a bottle water since it was a hot day. He was very knowledgeable about the cars I was interested in and it seemed like he loved his job. He was more than happy to take me on several different test rides which was greatly appreciated.I would recommend him to my friends and anyone else who will read this review. Go ask for Steven Johiro, he'll give you the best service as well as the best pricing!

sseto

19 de oct. de 2011

Steve was very helpful in helping me understand my different car options and made sure I would be satisfied with the choice I was making. He also made sure that I did not leave until I had all my questions answered and followed up with me shortly after to see if I had any questions or concerns. Definitely recommend!

whitedragon8472

19 de oct. de 2011

Steven was very helpful and courtesy in helping me determine which is the best car for me. He provided a very pleasant experience and a feeling of trust, giving honest opinions of what was best suited.

babyxlisa

19 de oct. de 2011

I leased a 2011 Lexus IS250 from Steven M. Johiro in June 2011 and was very pleased with my experience. From the beginning, Steve was attentive, warm, welcoming, helpful, and honest. I knew I could trust him when he called me to let me know the car that I wanted came in white with black leather interior. Knowing that I had to work late, Steve went over and beyond by delivering the car to me. I was extremely ecstatic and very grateful for the extra steps he took to make me happy.Steve made me feel comfortable with all of my questions by answering, explaining, and demonstrating every aspect of the car in detail. He was very attentive to what I wanted and strived to meet all of my needs. He treated me with the utmost respect and was very professional and pleasant to work with. He was punctual with our appointment and followed up with me a week later to see how I was enjoying my new Lexus. I did not have any problems with my car and appreciated the time he took to check up on me.I have already recommended all of my friends and family to him as I would definitely come to him again in the future for my next Lexus. I love my car and am so happy that I had the best car dealer experience with Steven M. Johiro. Thank you Steve!

bobrosso

18 de oct. de 2011

I had a mystery problem with my 1999 Lexus not starting. Ianthe, Kevin and Lora all were extemely helpful (on multiple occasions), and stuck with me until the cause was identified and remedied. This is the first Lexus I've owned. I will eventually buy another Lexus from this dealership, not only because I like the car but even more because dealing with the people there has been such a pleasure. This is obviously a very service oriented operation.

ty

18 de oct. de 2011

lora was great to work with! All her information was 100% accurate and done in a timely manner. we bought the car 320 miles away and she met me half way to deliver the car and was exaclty on time. Forgot to mention we love the car too!!Thanks Again ,Ty Angle

MeredithRed

17 de oct. de 2011

Working with Lara is the best. She makes car buying a lot more pleasant than anyone I've ever dealt with. She is so knowledgeable about her cars and all the bells the whistles! Lora is always there for you when you call and need help. I will be buying cars from her until she decides to retire!!

ammononi

17 de oct. de 2011

Ianthe Teeters (in service) was very helpful and really went above and beyond!!!! She was very helpful and knowledgable. We really appreciate all of her help.

stevesway

17 de oct. de 2011

This is the absolute best dealer in the state. I recently purchased a Lexus Is250 and I was blown away by the great sales team and financing department. My sales person Jason was awesome. Upfront pricing and no sales gimmicks or nonsense. I have purchased many cars in my lifetime and this was the best experience I ever had at a car dealer. Now I know why Movie stars travel to Lexus of thousand oaks to buy a car. Thanks Jason and Lexus of thousand oaks. This is a dealership I will stay with for life. I am so happy with my car and experience I had to share my experience.

koolbreezehorse

14 de oct. de 2011

We had been looking for a used 2010 Lexus with low mileage, and Nick called us when it came in. We bought it the day we went into see it.We had a very positive experience with Nick from start to finish. When we picked up the car, he explained in detail every thing we needed to know about the Navigation system and the entire workings of the car. He set up my follow appointments and made sure I had a loaner car when I came in. I told him my sister might also be interested in the same year car as long as it had low mileage, and he called me immediately after locating a car that fit the criteria. I went in with her a few days later to look at the car, we made a deal.... and she drove off with the car. Nick was courteous, very knowledgeable and professional. I was also impressed with the service when I took the car in to get the gel coat applied. I will definitely consider purchasing another car from your dealership, and would hope that Nick is there to take care of us at the time. I understand Silver star also owns the Chevrolet dealer in Thousand Oaks, and my husband purchased a SSR truck there, and unfortunately he did not have the same experience as we had with Lexus.Their service department has not lived up to the standards one would expect, while Lexus does.

KtVerde

12 de oct. de 2011

Lexus of TO was by far the best dealership I have worked with. Jason was extrememly informative yet casual and made the buying experience easy and less stressful, it was though I was working with a friend. Thank you and I look forward to the next purchase!

mesi

11 de oct. de 2011

Great Sales experience...it was fun and easy...loved working with Omid and Junius. We came in to buy and SUV and came out with a convertible sports car...

YARIVKEDMY

11 de oct. de 2011

I LOVE MY NEW CAR ITS 350 IS ITS MY 2ND CAR FROM LEXUS OF THOUSAND OAKS CA CUSTOMER SERVICE IS GREAT HOMID NAVID WAS GREAT PRICE WAS RIGHT OVERALL EXPERINCE GREAT

sumitab81

11 de oct. de 2011

Omid was excellent! My father and I were looking for a used Lexus. He was very attentive and spent a lot of time not only showing us the cars, but also explaining the various features in the car. After purchasing the vehicle, Omid spent another 45 minutes explaining the individual features of the car.I would recommend him to anyone that is interested in purchasing a Lexus. He is professional, knowledgable and really goes the extra mile to make sure the customer is happy. He personally takes care of his clients. My father and I have a great deal of respect for him and are very thankful for his advice and guidance in purchasing the vehicle.

kycourter

11 de oct. de 2011

Omid is so helpful... Gave us a great deal and very knowledgeable about the Lexus... Thank you...If I havve to buy another car..he will be my sales man..... Thank you

tammyksy

10 de oct. de 2011

Lexus of Thousand Oaks is the absolute best! I have been to MANY Lexus dealers before I graciously stumble upon them and I am so greatful that I did. I was in the market for a new car and had no idea what I was looking for. I also went to several BMW dealerships and none of them could offer me the the execeptional customer service or price for a new car, but LTO did! I am very happy with my 2011 Lexus IS250 -thanks to Charles and Grettel!

lizfields

9 de oct. de 2011

Lora spent a lot of time showing me how to use my car, without making me feel rushed or incompetent for not understanding something immediately. She was very patient, understood my concerns and really anticipated what I would need to enjoy using the car to the fullest extent possible. She invited me to come back for additional instruction after I absorbed her initial input. Lora was really easy to work with and made me feel more like a friend than a customer. I would (and will) recommend her without hesitation to any of my friends interested in buying a car.

khudson1

8 de oct. de 2011

I had been to two other Lexus dealerships before visiting the Thousand Oaks location.Jason approached me and was very friendly, not overbearing but made me feel comfortable from the start. He spent alot of time with me going over all the differnt models and options (this was my first Lexus purchase)and he never gave me "that pressured car dealer approach". Once I decided to purchase the car (had been back a few times) Jason made the whole transaction an easy one. I would definitely refer my family and friends to Jason. All in all a very positive experience.

Arsenal1886

7 de oct. de 2011

I have Leased two Lexus automobiles from Mr. Navid in the past the most recent being an IS250 and I would like to say that it was a pleasure working with this gentelman.The service I received from Mr. Navid when I leased my Lexus was impeccable he took his time explaining to me the features and the options the car offered and I was very impressed by his knowledge of the automobile. I would recommend Mr. Navid to anyone who decides to Buy or Purchase a Lexus.

promoe

7 de oct. de 2011

I have purchased 4 auto's from this dealer and all I can say I will continue to do so because everyone I've dealt with has given me exceptional attention and service.Omid Navid is the best sales man I've had here. He stayed with me until I understood all the options of my new (used) 2008 IS350.Mario Cursi is just a lot of fun to deal with and be around.Mike Hummel has done a great job taking care of my servicing needs.Thanks Lexus of Thousand Oaks!

umpalumpa

7 de oct. de 2011

I've worked with Omar on a number of occasions while he worked at another Lexus dealership. While I may not have ended up a big fan of that dealership, I have always remained a big fan of Omar, and I think he is a perfect fit for the Thousand Oaks dealership due to his honesty, kindness and fairness. I was very happy and surprised to see him when I picked up my last lease from T.O., and I hope he's there when its time for me to get my next one.

pfinger1

7 de oct. de 2011

They say that Lexus of Thousand Oaks has great service, sales, etc. and I didn't really believe it until I actually went in to buy a car. My family and I spent hours and hours and hours looking for a car in the Southern California area. I WISH we would have come here first and met Paul Vallis. It has been over a year and my young children still ask about him and I have no doubts where I will go for my next purchase. Paul Vallis is, by far, the kindest and most genuine salesman I have ever seen. His level of honesty, integrity, and dedication to us was unbelievable.

pat horibe

6 de oct. de 2011

we bought 4 cars from omid this is this gentleman I trust thank you so much I drive from Santa Barbara to this dealership I love the service as well

menehune

6 de oct. de 2011

I just bought my second car from Lora. Since I got good deal and great service from Lora on my first car I went back for second time. Thier service department and staff are always helpfull and friendly.

Sean_K1

5 de oct. de 2011

They may have a great sales team but their service department is another story... I recently received a radiator flush and refill from this dealer but as I got home, I noticed that the coolant sprayed all over my engine as I went to check the engine oil. When I took it back the them, they claimed that because it was a 19 year old Lexus, that they assumed it was a 19 year old radiator too. After some arguing, I made the point that when I came in to the dealer, I did not have this problem but when I left the dealer, I did and for them to look at it from a consumer's standpoint. He agreed to check the whole coolant system and by almost mid afternoon, they called to tell me that the radiator was leaking and the overflow tank was leaking. I asked if they were going to do anything and Mike Hummel, the Assistant Service Manager, simply said that I wasn't their fault and tried to accuse my car of having that preexisting condition. I know Lexus strives on "The Pursuit of Perfection," but after I got my car back for the coolant exchange, there were no notes of a leaking radiator at the seam or the overflow tank. It is the dealer's duty to notify me, the owner, of any preexisting condition of my vehicle before starting work and note it on the work order, especially in an OPEN AND OBVIOUS area of the engine, for liability reasons. Not to my surprise, there were no notes of a leaking radiator or leaking overflow tank when I checked the work order on the receipt they gave me and they gave me the car only to find out of this problem when I got home. After a call to the Lexus Customer Satisfaction hotline about my complaint, Alan Vollbrecht, the Service Manager, called me on my cell accusing my car of having a head gasket leak causing carbon to enter my coolant system and proposed that they do a engine block leak test for free. I asked when is a good time to bring in my car and he said anytime tomorrow. So, at 9 am, I promptly arrived at the service department with my car which was smoking by the time I arrived at the dealer. After a two and a half hour wait, Alan came back with the test results and wouldn't you know it? My car came came back passing the test with no leaks in the head gasket and no carbon in the coolant. I find it hard to believe that right after they worked on my car that the radiator started leaking just by coincidence. With this new information, Alan, said that they "could help me" and give me a %15 percent discount of a $1385 dollar estimate they gave me to repair this problem. I refused and filed a complaint to Lexus Customer Satisfaction and I am awaiting a call back from them. If it wasn't for Dale Allen, Chris Doria, Steve Leisenring, or Marty Yoakum, I would have had a much more unfavorable experience with Lexus of Thousand Oaks.

Tungo

5 de oct. de 2011

When I was in search for a new Lexus, I knew immediately that I would go back to Lexus of Thousand Oaks. I was helped by Omid,(who coincidentally also sold me my first Lexus at this dealership 10 years ago) and my experience couldn't have been better. Having a newborn at home, it was hard to get to the dealership, so Omid went out of his way to bring all the necessary paperwork and documents to my house almost 30 miles away, and made my car buying experience such a pleasure. He explained everything to me straight forward and was so honest and helpful, and took his time to answer all my questions and did not make me feel rushed. He made sure I was completely satisfied with my purchase before I left the lot and on top of that-gave me an amazing deal on my dream car! I wish all car salesmen could be like him! In fact, he made my car buying experience so easy, my brother who went to pick up the car with me, commented on how his next car is going to be a Lexus, just so he can buy it here! Thanks Omid and Lexus of Thousand Oaks!I really appreciate everything that you guys did, keep up the great work!

beverlyhillscaviar

5 de oct. de 2011

We worked with Omid for the past 7 years and we have purchased 4 cars from him. Last one being the Lexus CT200h. We love the dealership and Omid because we trust him fully. We recommend him to anyone reading this because of his honesty and professionalism. If anyone in our family is searching for a new car, he is the guy to go to, even for a different brand of car. Brian S.brianatbeverlyhillscaviar.com

eharmon

5 de oct. de 2011

Steve was great in helping me with my car search and his follow up was fantastic. I would refer him business and I have already in the past.

baole

5 de oct. de 2011

Steve is a great sales representative with his clients expectations always in mind. He provided the kind of service that you would expect from a Lexus dealer and always made sure to have everything done in an efficient manner as to not waste time. He has always been up front and a pleasure to negotiate with.

jlaguilles

5 de oct. de 2011

From the very beginning, Steven was polite, detailed and thorough. I appreciated his honesty and knowledge. I never enjoy the car buying experience and he made it simple, easy, convenient and quick. He is the reason I have come back to buy my second Lexus and why my dad has finally purchased a Lexus. I definitely value his opinion and expertise. He is the one to go to when car buying comes to mind.

kevinmbc

4 de oct. de 2011

I have purchased 2 vehicles from Lexus of Thousand Oaks. I can tell you that Omid had a lot to do with my return to purchase the second vehicle for my wife. He had made the sales process for my HS such a pleasant experience. I have leased many vehicles over the years and no one has ever taken the time to be so thorough and explain the features of a vehicle with such a passion and joy. My lease will be coming up soon and I am already in discussion with him about my options and his recommendation for my next Lexus. Kevin

Stassi

4 de oct. de 2011

Just leased our 5th and 6th Lexus from this location. Sales Rep. Charles Shapiro, as usual, made our experience more than satisfactory. When he leaves, so do we.

dhertz1123

4 de oct. de 2011

I was curious to see the IS Convertible so I walked into Lexus of Thousand Oaks to look at one and met Mr Pasche. His product knowledge and professionalism was beyond my expectations. After spending a considerable amount of time with Phillipe we were able to come to an agreement and I purchased my ISC from Phillipe.Since my purchase I've had questions about my car on a few occassions called Phillpe and he has promptly returned my calls even on his day off. Phillipe has always responded with the information I needed and if he didn't have an immediate answer he did the research and got back to me with the info I wanted.I had to take my car back twice to have two adjustments and the service department has made it as painless as possible. The service staff was professional and efficient. They turned around my car in the time they quoted and each time the reapir was done correctly.I will refer as many of my friends and family to Phillipe in the future with full confidence that they will be treated with respect and honesty. Mr Pasche is an Automitive Executive not a car salesman. My car is a head turner and I'm happy to refer anyone that asks to speak to Phillipe personally.Thank you,David H. Hertz

Sean.Kim1

4 de oct. de 2011

They may have a great sales team but their service department is another story... I recently received a radiator flush and refill from this dealer but as I got home, I noticed that the coolant sprayed all over my engine as I went to check the engine oil. When I took it back the them, they claimed that because it was a 19 year old Lexus, that they assumed it was a 19 year old radiator too. After some arguing, I made the point that when I came in to the dealer, I did not have this problem but when I left the dealer, I did and for them to look at it from a consumer's standpoint. He agreed to check the whole coolant system and by almost mid afternoon, they called to tell me that the radiator was leaking and the overflow tank was leaking. I asked if they were going to do anything and Mike Hummel, the Assistant Service Manager, simply said that I wasn't their fault and tried to accuse my car of having that preexisting condition. I know Lexus strives on "The Pursuit of Perfection," but after I got my car back for the coolant exchange, there were no notes of a leaking radiator at the seam or the overflow tank. It is the dealer's duty to notify me, the owner, of any preexisting condition of my vehicle before starting work and note it on the work order, especially in an OPEN AND OBVIOUS area of the engine, for liability reasons. Not to my surprise, there were no notes of a leaking radiator or leaking overflow tank when I checked the work order on the receipt they gave me and they gave me the car only to find out of this problem when I got home. After a call to the Lexus Customer Satisfaction hotline about my complaint, Alan Vollbrecht, the Service Manager, called me on my cell accusing my car of having a head gasket leak causing carbon to enter my coolant system and proposed that they do a engine block leak test for free. I asked when is a good time to bring in my car and he said anytime tomorrow. So, at 9 am, I promptly arrived at the service department with my car which was smoking by the time I arrived at the dealer. After a two and a half hour wait, Alan came back with the test results and wouldn't you know it? My car came came back passing the test with no leaks in the head gasket and no carbon in the coolant. I find it hard to believe that right after they worked on my car that the radiator started leaking just by coincidence. With this new information, Alan, said that they "could help me" and give me a %15 percent discount of a $1385 dollar estimate they gave me to repair this problem. I refused and filed a complaint to Lexus Customer Satisfaction and I am awaiting a call back from them. If it wasn't for Dale Allen, Chris Doria, Steve Leisenring, or Marty Yoakum, I would have had a much more unfavorable experience with Lexus of Thousand Oaks.

basilalkharafi

4 de oct. de 2011

Omid was very good sales men i rate him the best sales men. everything was very easy , he never forced in anything . he honstey was also a plus.

marjan77

4 de oct. de 2011

I purchased my third car from Mr. Omid Navid a few months ago. I am a returning customer not only because I am very happy with my car (RX 350) but also because of the manner in which Mr. Navid treats me at the dealership. He is extremely professional and kind. He takes the time to show me my options and allows me to make a knowledgeable choice. He is very thorough in explaining the details of the vehicle and makes certain I understand the features of the car. Mr. Omid Navid has always made my experience at the dealership very pleasant. He is a very caring person and really knows the A to Z of each vehicle. I recommend Lexus to all my co-workers and friends who drive other cars but I also add that a Lexus must be purchased from Mr. Omid Navid as there is no other person like him. Thank you Lexus of Thousand Oaks and a special thanks to Mr. Omid Navid.

2007riley

4 de oct. de 2011

Omid is very helpful.. I know I am a pain in the ass, But he is very kind and helpful and takes his time to explain everything. I am buying a car from him and I will send all my friends and family to him. Great Job Omid!!!!!

lmmontana

4 de oct. de 2011

Phillippe Pasche is terrific. He listened to my needs and desires in a Lexus and came up with the perfect 350 RX for me. I highly recommend Phillippe. He is very professional, courteous, helpful and knowledgeable. He is a great guy!! I shall buy another from Phillippe when the time is right. My friend highly recommended Phillippe and I agree.Linda Montana

fmtalk

3 de oct. de 2011

I set out to buy a pre-owned Lexus ES350 and was originally headed to another dealership that I saw advertised online. After speaking to a neighbor who has leased 3 vehicles from Thousand Oaks Lexus I stopped in and asked for his sales person Lora Baworouski.I told her exactly what I was looking for and she showed me a few cars that fit that description. We took one for a test ride. I found Lora to be informative and friendly and best of all low pressure!We did a deal and I drove home in my ES! She has followed up with me 3 times and has answered all of my questions very thoroughly!I would highly recommend Lora and Thousand Oaks Lexus!

dealerrater4374

2 de oct. de 2011

From the moment we met Charles Shapiro at Lexus of Thousand Oaks, we we knew we were in for a very different car buying experience. He greeted us like old friends though we had never so much as been to the dealership before, much less spent any time with him personally or professionally before that day. Pleasant, knowledgeable, funny, reassuring, available, interested, accommodating, and resourceful, but never pushy. What a pleasure! Having purchased/leased 25 or more vehicles of various makes and models, I can honestly say that from that moment through the purchase of our 450h, certifying and turning over our 400h to our children, and the minimal servicing that has been required, this has been a completely different and significantly more positive experience than we have had at any other car dealership. Charles creates a perception that he is at the dealership 24 hours/day. He's always available when called or returns his calls dependably and promptly. He actually took the time and effort to get to know us, our family, and just enough about our lives to help in the decision-making process, without being intrusive or overbearing. He not only had a sense of what was good and bad about other choices in the marketplace, but how they would or wouldn't fit our needs. He was significantly more familiar with Lexus features than our prior Lexus dealership, and extraordinarily patient in his explanations and demonstrations of how to best take advantage of those available to us. He even came to our home to give a refresher course after we had driven our new vehicle for a few weeks. Now that's personal service! I have driven MBZ and BMW's for the past 20 years and will likely switch to Lexus when my current lease expires, in large part because of our experience with Charles and this incredible place to do business. This guy and this place is a 5 PLUS!

juliemarcus

1 de oct. de 2011

I have always received excellent service. I purchased a used car from Charles Shapiro almost 4 years ago and have been more than happy with it ever since. He got me an outstanding deal and continually helps to keep me informed and updated regarding my car as well as new cars that are becoming available. Charles, along with the service staff, are always friendly and attentive, always have a loaner car available to me, and always take care of my car needs. Many times they have gone the extra step to repair something little for no charge, and there has never been a time where I felt they tried to get me to fix something that wasn't broken. My only complaint is the price of the major services, but when you purchase a luxury car, you have to pay more for the maintenance. Not only would I recommend this dealership, especially Charles, but I have many times.

raineman2007

5 de sep. de 2009

Brought a car there for servicing after buying the vehicle from another dealer. Was treated poorly. Never even offered a loaner car. Service rep was really rude. The rest of the place seemed ok. Guess you gotta buy your car from them to get treated like a "customer". By far the worst service representative I have ever had from any dealer. I personally will not go back due to that experience.

umpalumpa

3 de ago. de 2005

Have gone for both service and sales. Service dept. is GREAT - offer loaners all the time if needed. Only problem was when I bought my last RX 330. I called them up and tried to get a rare color combination and they said they couldnt get it - there wasnt one in the whole state apparently. I called up Vista Lexus and they got me the car I wanted in 15 minutes - from northern Cal - had the car w/in 3 days! Love T.O. Lexus but they were really lazy on that occassion - tried to talk me out of the color saying i wouldnt like it! (The color is flint mica w/ black int. fyi! - SWEET!)