CT200

1 de jul. de 2015

Call/Text Lex Vasquez 714-892-6906. From the beginning to the end, he was extremely professional, polite, and helpful. His willingness to help me answer me provide me the service I needed...with great attitude... I couldn't expect more!! Thank you Lex!! You were absolutely great!!

Jacqueline

1 de dic. de 2014

I know my car will be properly serviced when I bring it to Lexus of Westminster. I trust the expertise of the mechanics. Tiffany is always great at keeping me informed on what adjustments are required and considerate of what costs I can afford. I hope to be able to buy a new car next year and because of the care my car recieves here and the freindly staff I definitley want to purchase another Lexus.

Robert P

1 de dic. de 2014

My issues were handled professionally and thoroughly. Tiffany kept me updated on the progress of my service. I was most pleased with the experience.

Andreas J

22 de nov. de 2014

It was a low-pressure environment. The salesman, Gary, was friendly and relaxed and he negotiated the terms of my deal transparently. I never felt like he was pushing something on me that I didn't want. Excellent sales experience.

Vicky

19 de nov. de 2014

Tiffany provides excellent no pressure customer service. She communicates the problems and solutions very well. I enjoy not having to come back for the same problem like I do at other locations. Go in once and it's all fixed.. just like they promised.

Mark L

19 de nov. de 2014

Professional to the max. I was assisted immediately when I walked into the dealership. I was trying to decide on to lease another Lexus or buy the one I had. They made the decision for me by explaining all of my options. Kenji followed up immediately in finding another car for me and in two days I was in a new Lexus ES 350 2015.

Eunice M

13 de nov. de 2014

Everyone very helpful, friendly and professional. Service was performed in a very timely manner. Facility is beautiful and well stocked for shopping, makes the waiting time go by quickly.

Denise M.

4 de nov. de 2014

Don Gillilan is my "person". He gets it that I am clueless about cars. He takes good care of me and recommends what my car needs. The facility is very comfortable. WiFi; great coffee. All the people from the minute I drive in are great to deal with.

Heidi F

4 de nov. de 2014

Juan was great and explained clearly what my car needed. I liked that he called to follow up as promised.I wish the services like a "common" oil change were more reasonably priced for the "common" folk.

Jayme M

28 de oct. de 2014

I like the fact that I am assigned to a Service Manager. My service manager was great! It is not rushed and I get to discuss car issues calmly and not rushed.

Reetajaie

26 de oct. de 2014

We were referred to them by the Costco Auto Program. Got an email from the assigned sales representative Carla Melean the next day. Set up an appointment with her to see the car and it was nothing but pleasant from start to finish. The sales manager Steve Kang was great too.

Sorin Cabuta

12 de oct. de 2014

My wife and I purchased a 2015 Lexus IS F-Sport this weekend, we went to Lexus of Westminster to check out the car took it for a test drive and sat down to talk numbers. We were in and out of there in 90 minutes. The manager (Steve Kang) and salesperson (Carla Melean) made everything simple and easy. We agreed on the numbers got excellent price for our trade in and took the car home. This is one of the best, easiest and quickest car buying experience we have ever had. Their customer service is great, they made everything real simple, and quick. I would recommend Lexus of Westminster to anyone looking to buy a Lexus.

RayandT

7 de oct. de 2014

I had a horrible experience with Lexus of Westminster this past weekend. My wife and I made a deal with the salesman Regie Daez, for an RX350. We were looking for a specific color combination and options that Regie stated was available at their "sister" store. He came with a promise of giving us a deal that was reasonable, options we wanted, and getting us the car the following morning. He pushed us to close on the deal today because the price will change on Monday due to the weekend sale. After running our credit and getting approved they said they could no longer get the car because it was sold and said they can give us the same deal on a different color combination without the options we wanted. Regie had me speak with a manager named Doug Cook who told me this is normal practice. His reasoning for not caring about the way Regie dealt with the situation was because he stated "we are here to make money." He gave my wife and I the cold shoulder and said good luck next time. I have bought multiple cars in my life yet have never been treated as poorly as I have at this dealership. This is the bait and switch tactic I have heard about but never experienced.

Blue RX in Vegas

25 de may. de 2014

With no luck of finding a car we wanted locally, we decided to try the internet. After 2 weeks of looking, we found the perfect car at a great price, a 2010 RX 350, one owner, and 40k miles. This car was 4k cheaper than anything in Vegas and the internet with similar equipment. And because we got it from a Lexus dealer, it was Lexus certified and a finance rate under 3%. Let us give a big "Shout Out" and Thank You to Gary T at Lexus of Westminster! He stayed in contact with us every day, via multiple phone calls or texting. He even called us within 30 minutes after the car was delivered, just to see how we were doing and was anything wrong with the car. Needless to say, the delivery was fantastic, as was the driver Kevin. The car literally looked brand new, like it just came off the show room floor. We were very skeptical about buying a vehicle only from pictures, but Gary T put our minds at ease from the first conversation to the last. His attitude, communication and professionalism were "Second to None"! Next time we're in LA, we will definitely go by Lexus of Westminster and personally thank Gary T for a job well done!

asja

19 de dic. de 2013

Lexus of Westminster was the best experience I have ever had in shopping for a car. They have a relaxed, friendly, and elegant ambiance that made my husband and I feel comfortable from the very beginning. Everyone was extra special in greeting us and supporting us during the whole process of choosing a car and the transaction of buying a car. Bob, the salesman, was superb in his gracious way of treating us and making us feel very welcome. Todd Minette, was outstanding in his approach to finalizing the deal. Wow I can go on and on about the service received. This service was the BEST experience ever. Thank you Lexus of Westminster!

mamalujo

22 de nov. de 2013

From the very outset Carla was extremely helpful in helping us to select the right Lexus (a new ES 350) with the most suitable options. Being unfamiliar with the latest features in the new cars was made less onerous by Carla's helpful instruction which will continue following our purchase! The manager of Lexus of Westminster, John Oh, operates a wonderful dealership which we heartily recommend!

emeldah1

10 de ago. de 2013

I RECOMMEND LEXUS OF WESTMINISTER TOTALLY BECAUSE I GOT MY HIGHLANDER IN MARCH AND IN NOW AUGUST I NEEDED THE LEXUS I COULD NOT LOOK ANYWHERE ELSE.I HAD TO GO BACK .THE STAFF ARE VERY FRIENDLY AND KNOWLEDGABLE.THE WORKED WITH ME IN A MANNER THAT WAS PROFESSIONAL YET PERSONAL.I FELT LIKE I HAD KNOWN THEM FOR A LONG TIME.i SAY THEY HAVE SIGNITURE SERVICE WHICH LEFT A GREAT IMPRESSION ON ME.i WILL DEFINATELY RECOMMEND THIS COMPANY,BOBBY MOORE AND BILL WERE THE 2 WHO HELPED.THANK YOU VERY M,UCH GUYS!

asoundpro

2 de nov. de 2012

I had been searching for certian model used car for quite a while, i had contacted a couple dealerships about cars they had advertised online and the follow up was very poor. After I saw the model I was looking for at Lexus of Westminster, I called and talked to Steven and everything was handled over the phone, he returned calls as he said he would and we worked out a deal. I had a two hour drive to pick up the car so I was hoping nothing was going to change when I arrived. Steven had told me he was not going to be there due to a previous appointment but he had Carla Melean take care of the final delivery. She was ready for me when i arrived was very informitive about the car and very pleasent to deal with. Everything that was promised over the phone was exactly what I received. I highly reccommend this dealership, next car I purchase they will be my first call.

RX 350 Buyer

29 de jul. de 2012

Showroom was much too crowded; receptionist was completely bored and unhelpful, location is not great. BUT, if found the car i wanted and was able to get it at the price I wanted. Dealer's rep was good, but this is the fourth Lexus i have owned, and this is the poorest I have seen.

Alex Nguyen

29 de abr. de 2012

I am looking to buy a 2013 Lexus GS350. I communicate with a few internet Lexus dealers. Lexus of Westminster stands out the best. The internet sales manager, Hung Tran, helps me get the car I want with no time, no pain, lowest price in town. Paperwork has done very quickly. He is very knowledgeable and polite to answer all questions with my satisfaction before I decide to get the car. He also helps to deliver the car to my home. He is happy to come back to my home again to set up the communication between the car and the garage opener and my cell phones and among other things that I have no experience with the new "toys" in the car. Mr. Hung Tran is the best. I enjoy my car. The services of Lexus of Westminster do not stop at the sales of the car.

CT200h Owner

29 de abr. de 2012

Lexus of Westminster and, more notably, Carla Melean in Internet Sales, is who you need to deal with if you're looking for the best pricing and superior customer service. I dealt with Internet Sales for six different Lexus dealerships and only two were upfront about pricing, Lexus of Westminster being one of them. All of the other dealerships danced around pricing and once I did get their prices, it was considerably higher than what Carla originally offered. She even showed me the dealer invoice comparing her offer to the invoice price. As a prudent shopper, I did not jump at the offer and continued to evaluate all of my other options. There was no need to do so. About a week and a half later, I worked with Carla and made a deal on a new CT200h.In addition to the amazing deal I got, Carla also provided outstanding service. Originally, I went in thinking that I did not need/want navigation, since my phone more than adequately does the job. So, when I came in for a test drive, she respected the fact and did not try to up-sell me or pressure me into getting a nav-equipped model. After checking out the non-nav model, my own curiosity wanted to check out the nav-equipped model. Carla let me check out the car and provided me space so I could evaluate it on my own. Again, no pressure or up-selling, which I greatly appreciated. When I did need her to go over the features of car, she was a product expert and explained everything in detail. You'd be surprised how many dealerships I went to and the salesperson did not know what they were selling. Needless to say, Carla sold me on the navigation without selling it to me. I hope that makes sense.Her exceptional service went beyond her product knowledge. She was the truest professional in every way. We probably emailed back and forth over twenty times and she always responded promptly. When I would call, I would be greeted with a smile. The day after I purchased my car, I noticed that the key gloves were missing. I gave her a call and she offered to have them mailed to me instead of me having to drive since I live and work a good distance away. Also, I called Lexus of Westminster's parts department this past Saturday afternoon and couldn't get through. I needed to get touch up paint since my front bumper has a small chip (haven't even had the car for two weeks :( ) and I wanted to fix it before I get my clear bra installed on Tuesday morning. There was no way for me to get to the dealership in time since I was at work and the parts department would already be closed by the time I got out. The parts department is closed on Sunday and I would not have been able to go to the dealership on Monday because of work. So, I call Carla and tell her my dilemma. Less than five minutes later, she calls me back telling me that she got me the touch up paint and that she'll leave it at the front counter so I can pick it up on Sunday. Clutch. I go in today to pick it up, no charge.If you're looking to purchase a Lexus, go to Lexus of Westminster and ask for Carla Melean. After I purchased my car from Carla, I received a letter from her stating that the purchase was just the beginning of the relationship. How true was that! I can tell you that Carla has made me a loyal customer and that I look forward to purchasing and having friends and family purchase cars from her in the future.Advice to Lexus of Westminster: Carla Melean is a keeper!

europe

27 de dic. de 2011

We made an appointment with Carla to test drive a Lexus ES 350. She was on time and very helpful. The dealership didn't have the color we were interested in stock, but Carla found us a car at another dealership and had it delivered to us that day. She made sure we knew the many features on the car before leaving. The finance department was also very efficient. Lexus of Westminster was recommended to us by a friend and they definitely met our expectations. I would recommend this dealership to anyone.

myhavuong

30 de sep. de 2011

I went to the Westminster dealership because my brand new RX350 was making a rattling sound when the AC was turned on. Mr. Don Gillilan, our service manager, didn't even bother to have it checked out by a mechanic and instead said: "It's normal for the vehicle to make this sound when the AC turns on" What a bunch of bull crap!! I took it to Lexus of Cerritos and they immediately told me there was a problem with the AC compressor. Lexus of Cerritos fixed the issue within 2 days and the service there was excellent and commendable! Don Gillilan however needs to provide better customer service instead of shrugging off concerned customers! I would never go back to that dealership again!!

LexusofWestminsterSucks

1 de may. de 2010

Had a misunderstanding with a salesperson when I first stopped by. This explains my negative login name that I was unable to change. The manager helped me and gave me some nice people to work with. Bought a 2010 RX 350 today. Great deal. Love the SUV. I love Lexus. They make the best cars.

theguyin4b

11 de mar. de 2010

I wanted one of the new GX SUV's. I shopped at Tustin, Cerritos, and Newport. I finally bought at Westminster because Greg was so up front and honest with me. Other dealers kept quoting prices, then reniging when I got to the dealership. I got the run around other places. I love the car and was just in for my first service. Wow, what a great organization. Billy in service was super. I feel I have really found a home.

dbhspacheco

13 de feb. de 2010

I recently bought a 2010 Lexus IS 250 from this dealer. After having a disappointing experience at Tustin Lexus, who backed out of 2 deals and tried to raise the price of the car I wanted and lower the cost of my trade, I went to Westminster. They gave me a great deal (they matched my first deal that Tustin backed out of) and treated me like royalty. I have no complaints about this dealership, with the exception that I had to wait too long to get in the finance office. However, they made me very comfortable during that time and offered to get me something to drink several times while I waited. I would definitely return to this dealer. I give them a two thumbs up!

Lexus Fan

23 de abr. de 2009

I have purchased several vehicles in the past but never have had such a great experience as I had with Lexus of Westminster. Gina Silvestri was my salesperson, she was very professional and knowledgeable. I believe I got a fair price and exceptional service. I also found Andrea, the Sales Manager to be very helpful and kind. I would recommend anyone to this dealership.

rst2008

28 de ene. de 2009

Overall experience at this location, unfriendly service representative and I waited for almost 3 hours for just an oil change. Will never go there again. I have told friends, relatives, and coworkers to stay away from this location. I was so mad that I will probably never buy another Lexus again.

nguyencrystal

28 de jul. de 2008

I went to Lexus of Westminster for a service on my IS 250. Best experience I've ever had. My consultant was very friendly and informative. I will definitely be returning & highly recommending this dealer. Prices were extremely competitive!! Only thing is they ran out of donuts by the time I got there so I had to settle for a bagel. Oh well, it's not that big of a deal so I'll come back earlier next time.

Zeus440

25 de jul. de 2008

I went to Westminster to have my first service performed and met Jorge Buenrostro, a service advisor. He was helpful and patient with me as I had many questions concerning the use of my navigation system and bluetooth. The service was done in a timely manner and the car was nice and clean afterwards. JOrge went over my invoice with me and thanked me for my visit. All in all, a great experience!

worldsailor

23 de jul. de 2008

I was shopping for a new IS460F. I went to several dealers and was quoted as high as $5000 over MSRP. (Newport Beach was the highest). Westminster had several to choose from and Kenji helpped me negotiate a nice discount from MSRP. Everyone was very nice. Their sales and service departments are brand new and a lovely place to shop. Plus I saved a bunch of money.I never felt pressured, nor did anyone try to sell me stuff I didn't want or need.

underwriter2

7 de jul. de 2008

This dealership is filled with a bunch of incompetent OR lying individuals. The only person I thought was ok was Glen. Other than that, everyone else that I dealt with left me with a bad feeling.First, I was told online, by Marcel, that they had the specific car that I wanted in stock. When I got there, they could not locate the car and tried to deal with me on a different one. Strike 1 for incompetence.Next, Paul does does a dealer lookup of the car that I want and say there's only one other dealership that has it and miraculously they found it in their SECRET inventory, however, when I went to look at their SECRET inventory, no one could find it. Also, I found two other dealerships with it, rather than the 1 they were claiming. Lie confirmed. Strike 2 for deceit.Next, Marcel, the online person, responds to my email with sarcasm and blame, saying that I was not loyal just because I did not ask for him when I got in and that it's my fault I did not see the car because he would have found it (something his coworkers could not do). All he did was a stock check for me via email, I have no obligation to him. Strike 3 for bad customer service.I would avoid this place.

allan1234

28 de jun. de 2008

We got a Lexus SUV several years ago from Westminster and had a great buying experience. Our 2nd car was a BMW and we decided to replace it with a Lexus ES350. We also upgraded the SUV to the new RX350. Each time, the sales team was patient, informative and responsive with answers to our questions. No high pressure sales tactics or surprises. Bottom line is that we got the cars we wanted at a fair price with great service. Also, the showroom was very nice and has a lounge area with snacks, drinks and TV so our kids were happy while we car shopped. We will definitely go back.

lexusjunkie

23 de oct. de 2007

Tung in the internet dept was great. He made it very easy to buy a car. We spoke about the ES350 he gave me a great price and I bought ther car the next day.

DSCornish

15 de dic. de 2006

Bought my 2001 Lexus RX here. They beat Longo on my trade in by a couple of hundred dollars. However, I got haggled in credit because I was paying cash, I was very upset, complained, got no where. I did go back for service due to convenience, service was fine, but the experience with credit dept. means I will NOT return to buy my next Lexus from this dealer. Unethical and unprofessional in handling me as a client. They plain lied about California Consumer Credit Laws!

thekman

10 de abr. de 2006

Went to purchase a 2006 IS 250, and the price was good, but that's about it. Shawn never asked my wife and I what we did for a living, and really didn't seem interested in anything except selling the car. I mean, I know that's what these guys are supposed to do, but they are supposed to kiss your butt at least a little bit. Terrible customer service. And, they tried to rip me off on my trade (offered $7,000 when the Kelley Blue Book trade-in (wholesale) value was $11,515). I sent a harsh e-mail to him and his boss, and all his boss could say was ouch. Not only was that unprofessional, that was downright childish! Would NEVER return to this dealership.

Roth98

6 de oct. de 2004

I bought a 2002 GS430, it is a nice car.. though I like my GS400 better. I don't know about Maurice though, I don't think he can even afford a lexus, or Mercedes... or he just a hater. BTW.. I also had great experience at Lexus of Westminster besides Tustin Lexus. (My family all drives Mercedes and BMW, So I just want to be different). Lexus are nice luxury cars that will save you money (reliable), Mercedes and Bmw are nice, but too much problems with electrical parts with their car, and they are great luxury cars, especially the AMG and the M.