Anne1952

15 de oct. de 2016

We recently leased a Lexus RX 350 from Lexus Santa Monica and were most pleased with the service and professionalism we witnessed when working with Omar Salgado. In fact, all the staff there were most welcoming and hospitable. Omar patiently answered any and all our questions and made our experience most pleasurable.

Hip grandma

12 de oct. de 2016

My experience at Lexus Santa Monica was great ! Everyone I dealt with was knowledgable and efficient .I especially liked Roxanne Colatrella, who guided me through the whole process . I love my new car and I will go back when it is time for a new one !

Derek

10 de oct. de 2016

he is excellent to deal with and I would recommend Ron to everyone!Derek Straatsma

Tanya C.

1 de oct. de 2016

Neat and professional, absolutly the best place to buy car.

puglover

25 de sep. de 2016

He was fabulous and fast. He works hard to make the car deal work for you and your own context. I highly recommend that he promote and train other salespeople. Enrique was very sensitive about my needs and truly wants to make a deal that makes sense to the customer. He is very bright and knows a tremendous amount about every aspect of the Lexus and will help you with anything that you do not understand. He is a true expert salesman and also a good person who understands people! I have bought two cars from him; I was lucky he was still at Lexus.

Golf nut

25 de sep. de 2016

Daniel Marmanillo was our salesperson. He was very personable and made the process relatively, if not too time consuming. It took quite some time to complete the paperwork after we had agreed on price and terms, but the culprit no doubt was the volume of traffic at the dealership driven both by the quality of the Lexus offerings and the quality of the dealership.

sae

22 de sep. de 2016

Roxie Colatrella is a terrific sales person. She listened to us and understood our needs and then helped us make a deal. Without her skill and input it would not have been made. After the deal was signed and delivered she took extra care to see that we were satisfied. When we needed help she was there to send someone over to our home and solve the problem. Anyone who gets Roxie as a salesperson is a winner who will get great service and concern.

GariS.

20 de sep. de 2016

started working with Christian Debonnet 9/11/16 thru emails and finally purchased my new nx 300h 9/13/16; the price he gave me were unbeatable that i was willing to drive from my place to santa monica thru heavy traffic; initial bump at first when i received a call from them on my way to the dealer that the car was unavailable but they gave me a great price for another color; Chris was very apologetic and with the help of his Manager Matt Unger, we made our transaction as smooth as possible; also, i got a great deal with my trade in. Chris was very eager to please and provide the best customer satisfaction and all he's asking for is a great review about his performance which i'm willing to provide

skasportsataol.com

4 de sep. de 2016

Bob Latamore is the best. He answers all your questions and together with Bob Uchida finds a way to make the purchase a pleasure. Anyone purchasing or leasing a car from Lexus Santa Monica couldn't be in better hands than those of Bob Latamore.

PaulC

30 de ago. de 2016

Recently put my RX 450h in for its 75,000 mile service and was once again blown away with the commitment to support expressed by the Santa Monica team. From the greeting on the driveway to the personal consult from Doug it was "white glove" all the way. But that is what keeps me to the brand, this is my 3rd RX and second hybrid. The cars have been faultless and the service is consistently great.. Thank you Lexus and the SM team.

garymmark0902

30 de ago. de 2016

Just bought a new Lexus from Enrique Carvajal. White glove service all the way. Great deal with minimum negotiation. Highly recommend this place for the cars and the salesmanship!

Rayman1168

29 de ago. de 2016

As you can see I have had a Lexus for a while and my Wife has had them longer than me. we have bought several cars a Santa Monica Lexus. Once i found Enrique Carvajal, 8 years ago, I never looked any further.He is the best I have ever seen and treats you like a guest in his home, and is more knowledgeable than any sales person i have ever met. I usually don't take the time to write this stuff, but wait until you hear what Enrique did today. When I called him and told him about my problem with new iPhone, he took the time to try and help me over the phone. When that didn't work, he drove to my house during his lunch break and helped me to get it fixed. Now remember, he is in sales and this was above and beyond. This is the kind of person he is. Santa Monica Lexus is very lucky to have him on their team.I will never go anywhere else or deal with any other sales person.

Rjjoles

29 de ago. de 2016

This was our 2nd purchase from this dealership, we went to Enrique whom we felt very comfortable with from the first time around. We appreciate his knowledge and expertise of the Lexus brand and most of all his ability to get the deal done! No games or gimmicks just an efficient transaction. I will continue to recommend Santa Monica Lexus and Enrique to my friends and family.

IS250

29 de ago. de 2016

Love my long time Lexus dealer. Angel Vasquez always takes great care of me. And does exactly what he says he going to do. No tricks or gimmicks. I'm buying my next car from them.

molly moon

27 de ago. de 2016

About 10 years ago, I had leased two Lexuses from Lexus of Santa Monica but felt that the quality of my service experience declined,, and so I decided to try another brand and just turn in my car. It was then that I met Enrique Carvajal, who was kind and helpful, even as I was leaving Lexus of Santa Monica.I asked him for a card, in case I ever decided to come back. Two years later, I was back andleased my first of three cars from him. Each experience was a pleasure; Enrique is knowledgeable, helpful and personable.. I recommend him whenever I can and each person to whom I have recommended him, has had an incredibly satisfying experience. I cannot imagine buying a car from anyone else

katie17

27 de ago. de 2016

It was a pleasure to have Bob Lattimore help me get a new Lexus after having one for almost four years and Bob really helped me make the good decision to get the next one,Doris Gordon

SoBrulee

27 de ago. de 2016

Excellent service and great communication with Enrique Carvajal. Enrique was so sweet and patient with me. I can be a little scary when buying a new car, I don't like it at all. However, I did like the dealership. It was clean and has comfortable seating when waiting for decisions to be made. I received top service from Enrique Carvajal who treated me like a human being and not "here comes the next victim"....lol...he was great. I'll be seeing him again in 3 years.

Joel

27 de ago. de 2016

John Lurch was outstanding. Our Lexus CT was ready much earlier than expected and I beat rush hour home! Our car was washed and sparkling

jv

27 de ago. de 2016

Doug Elliott handled my 50,000 mile service in a friendly and completely professional manner. He was efficient and kept me informed as needed, which I especially appreciate. He also applied the appropriate available discount seamlessly.

Deborah Keaton-Gannon

27 de ago. de 2016

Doug Elliott was so great with me. I have a 2007 Lexus RX400h that I purchased almost new from this dealership. He worked hard to find a way for me to have some expensive repairs that were need covered under the warrantee. I really appreciated the personal attention he paid to me. I also loved the Chocolate Chip cookies in the waiting room. They washed my car too.

Nasrin Pakizegi

26 de ago. de 2016

I recently purchased a Lexus SUV RX from Mr Paul Pourhashem at the Lexus dealership on 15th street in Santa Monica. This is my fourth purchase from Mr Pourhashem because he is an outstanding and exemplery salesperson. By exemplery I mean all sales people should train under him. He is patient a good listener, convincing with facts. For example the first day I met him after abnout 15 minutes when he told me the price of the car I told him "what? with this price I'm going to buy a Benz. He said no but have you seen the conumer report on this car? He convinced me with proof that there was no comparison. So for 16 years, even though I was about to try a new change I decided no one beats Paul. He is truly an asset to your company. In addition I found another employee Ms Cindy in finance so different from the norm. She becomes a friend, asks you about how you are doing ,how is everything and then proceeds to conduct the finances. She is truly a gem as well. She told me to call on her anytime. Even when I raised doubts about a certain insurance she went out of her way to check and make sure I was credited. She is efficient ,professional and tuly outstanding, especially one doesn't expect that from finance!!!I'm very happy with this dealership

Rebeca046

24 de ago. de 2016

I recently lease a car at this dealer my experience here was excellent. I was looking for a car for a week in different dealer, Infinity they run my credit and they gave me a deal but it was to high and down a lot more. Then I when to Mercedes this people her had me waiting for three days so they can say at the end that they needed a cosigner I did bring the cosigner with really good credit and they where asking for too many papers took everything so at the end they said no. So I when to this dealer Lexus the sale representatives Enrique was really nice friendly, and with a fast service in less than an hour he approve me with a new car RX 350 something that I wanted. The service was fast and good in less than two hours I was driving out with my new car. I highly recommend this dealer with Enrique.

Kathleen Barnett

23 de ago. de 2016

Leased a car for my mom at Lexus. Enrique was helpful, nice, not pushy and willing to work a deal that made sense for us. I highly recommend him.

1111carlos

21 de ago. de 2016

I went to Lexus Santa Monica Service to purchase new tires and have them installed. This transaction went as smooth as can be expected. I appreciated service representative Patrick Levenson's dutiful handling of the transaction and the extra courtesy he afforded me to ensure I had a loaner vehicle for the duration I needed it. This is the type of exemplary service you want to expect when you drop your vehicle off for service.

Island, D

19 de ago. de 2016

As always the service was fantastic! It is a pleasure to go to Lexus of Santa Monica. Everyone is friendly and sensitive to my concerns. Patrick Levenson & Daniel Cabrera are experienced and trustworthy!

jr

17 de ago. de 2016

Once again Angel was amazing to have assist me. Helpful, pleasant informative and everything on time. He is truly outstanding. Please give him a raise right away. JR

huynhc

17 de ago. de 2016

Lease was up on my 2013 RX450h. I was planning to buy out the lease at the end as I wasn't looking for anything too crazy. Figured I'd drop by to see my options. Bob Uchida introduced me to Enrique and the rest was history! I got a great deal on a new lease for a 2016 Lexus GX460. They tried to make the process as painless as possible and it was. Everyone did a great job and I got a few perks thrown in along the way. I would highly recommend the whole team experience at Lexus Santa Monica!

SD

17 de ago. de 2016

Turned up at the service department without a scheduled appointment. Angel Vasquez dealt with me immediately and had the service team deal with my problem. He was friendly and courteous. I was impressed with the price comparison policy which gave me a reduction because Costco prices were cheaper for the tyre that was replaced. Had coffee and bagels whilst waiting.Great team and great service.Simon Davies

carguy

15 de ago. de 2016

My wife and I had the best car experience in a long time, and I credit Timothy Pardue. He wasn't the typical pushy, overbearing salesman. His professionalism, and the respectful he showed us. He listen to our wants and needs out of a vehicle. I would highly recommend and asking for Timothy when you come to the dealership, he will treat you right and find the right vehicle and price you desire. Lexus Santa Monica is lucky to have this type of quality person representing their brand. Greg & Lisa

Valerie

15 de ago. de 2016

Joe Broytman was the service person. This is the second time I am dealing with him. Outstanding, excellent and precise. Knows the subject. That is exactly what I expect.Thank you Joe, thanks to Santa Monica Lexus for having such a professional.Sincerely,Valerie

joyamy

14 de ago. de 2016

Neal explained all the important particulars in a very understandable manner. He was patient and understanding . This was my 2nd Lexus dealing with Neal Green. Thanks, NealRena Goldstein

Drmqp

13 de ago. de 2016

Sometimes when you deal with dealers you feel like they will over charge you and recommend things you do not need. Sm lexus service center is not like those dealers

Peterh

13 de ago. de 2016

Ray was extremely friendly and helpful in writing up my perceived problem. I hope to deal with him again in the future although I don't expect any other problems with my ES 350.

zeeman83

12 de ago. de 2016

My experiences dealing with Lexus Santa Monica, both in purchasing two vehicles and getting my cars serviced, have always been outstanding. Yesterday Rafael Navarro oversaw the service of my 2013 Lexus ES 350, and everything was perfect from start to finish. Thanks, Rafael!

jaan123

11 de ago. de 2016

Paul Pourhashem was extremely courteous and professional. Paul truly took time to understand my needs rather than being a regular sales person. He was able to provide me lots of options and I was able to walk out with the new Lexus RX 350 with an amazing deal. I definitely recommend you see Paul for your next car!!

SCM

11 de ago. de 2016

I took my car to the dealership for routine maintenance, and after initial inspection, more work was required. Angel Vasquez was very good in communicating with me as needed, and finishing the work as quickly as possible even when parts needed to be ordered. I have been back to this dealership a few times over the last 2 years, and always received excellent service.

Lexuslvr

10 de ago. de 2016

George Morales was extremely helpful!He is a great asset to the Lexus family.He was courteous and handled everything in a timely fashion.I will ask for George Morales to help me the next time I need service for my Lexus 450h.He was exceptional!ThanksClaudia

jhf

9 de ago. de 2016

George Morales was very helpful when I brought my car in and a nail was discovered in the tire. He kept me updated on the status of the repair, and was very friendly and professional throughout our encounter.

DBradley

9 de ago. de 2016

Angel Vasquez took great care of me, kept me updated, and came in 20% under the original estimate, I will certainly return when it's time.

Mellie

7 de ago. de 2016

Angel Vasquez has taken such great care of my car and is always friendly, kind and a pleasure to deal with it makes the service a pleasant experience. Thanks Angel.

GS Bob

6 de ago. de 2016

I have been a service department customer here for over 15 years. There is a reason I keep coming back and it is simply the excellent service. Rafael Navarro is a terrific Service Consultant that I work with most. He is very knowledgeable and follows up to make sure that my service is performed fully and properly. Service is prompt and pricing is fair.

eroninio

3 de ago. de 2016

Chris Debonnet was very helpful thanks. He had good knowledge of the cars I was interested in and made it happen. Very good service and highly recommended.

JS

2 de ago. de 2016

Victoria was very kind and pleasant when making my service appointment. She was able to schedule me in even on short notice without any pushback. Douglas Elliott "Doug" is a true representative for Lexus and SM Lexus Service. He was professional, courteous and delivered on time. I've been to 2 other Lexus service centers, both of which were professional, but Doug and the team there ran like clockwork.They won me over. Very impressed. The checkout staff were incredibly nice as well (forgot their names, but important to note!).As for going in for service, no one loves to do that, Doug made it easy!Thanks.JS

Mike

31 de jul. de 2016

My fiance and I leased our first Lexus over the weekend. Enrique worked with us on both Saturday and Sunday, affording us the opportunity to sleep on our decision. He was knowledgeable and accommodating, and made the overall experience very pleasurable. We will definitely be returning to this dealership and look forward to buying cars from Enrique in the future.

RRS

31 de jul. de 2016

I have been loyal to this dealership since I purchased my Lexus in 2006. I appreciate Patrick because he is straight forward. I cannot stand glib salesmen when I just want to service my car and take good care of it and go in and out. I don't like fancy sales talk and being patronized. I just want a straight shooter. I think the manager David Smith is a real straight shooter and a great guy that I can depend on and he directed me to Patrick who seems great. Thank you very much.

Andrew Dillard

30 de jul. de 2016

The staff is always professional the speak and SMILE and you can tell they enjoy providing great customer service. And they get the work done as promised.AD

Marikah9

29 de jul. de 2016

I needed to trade my car in because the lease on my current car was coming to a close. Enrique was so helpful, friendly, professional, and real with us. I didn't feel the need to put my usual guard up when going into a car dealership, feeling as though I'm getting tricked or ripped off. Enrique was so genuine and trustworthy! He really knew his stuff and made the whole process fun, easy, hastle-free and painless! The entire staff at Lexus Santa Monica was so friendly, efficient and knowledgeable. I'm very happy with my experience there and would highly recommend Enrique and the entire team of Lexus Santa Monica!

Thomas Chen

28 de jul. de 2016

As a previous Infiniti owner, I have experienced nothing but excellent service from the entire staff when having my RC350 taken care of at Lexus Santa Monica. Angel Vasquez is your go-to guy, always looking out for your best interests and being flexible in answering to your needs when you have a busy work schedule. He answers to you on or off the clock and makes the entire servicing experience fast and fluid so you can continue on with your day-day schedule uninterrupted. Lexus Santa Monica upholds the Lexus reputation for having great customer service.

tbone_lexus

28 de jul. de 2016

Ray James is professional and very accommodating. I requested an SUV loaner and he went above and beyond to make it happen. I always contact Ray when I bring in my car for service because I know I'll be in good hands. He's a good man. Thanks!

Tamara4263

28 de jul. de 2016

I recently had my Lexus E350 serviced here and met Joe Broytman. He was extremely professional, knowledable and helpful. He patiently answered all of my questions about my car and the service process. I never felt rushed or pressured into purchasing any service not necessary at that time. He made the process seamless. He gave me an estimated time my car would be ready, as I waited for it, and it was ready right on time. Joe is an assest to Lexus and I would not hesitate to take my car back to that location and work with him. Thank you, Joe! You proved to me that great customer service is still alive and well.

Cheryl65

26 de jul. de 2016

I've worked with Ron Holbrook for more than 12 years and have always had a professional and pleasant experience. He keeps his word and delivers the best every time .

SJ92270

25 de jul. de 2016

By far the best Lexus dealership in California! Our sales associate Enrique was extremely knowledgeable, helpful and made our car buying experience easy and pleasant. I will definitely refer family and friends to Enrique/Santa Monica Lexus!

Greg S.

25 de jul. de 2016

Just completed my 4th lease (RX-450h 2016) with Lexus Santa Monica. Enrique Carvajal and his team were very professional and knowledgeable in completing another "no hazzle" lease in a very timely manner, with outstanding customer service, explaining and ensuring I fully understood all the details of the transaction every step of the way! Enrique walked me through all the options for the RX-450h, I got exactly the car I wanted at a FABULOUS deal that afternoon. I would have driven off the lot sooner, but Enrique would not let me have the car until it was expertly detailed and it passed "his" inspection! Great sales/leasing consultant, great dealership. -Greg S.

hrayr

23 de jul. de 2016

Ron Holbrook is an efficient,trustworthy manager.I did business with him 12 years ago,and I came back to buy a car from him.

Deetz223

21 de jul. de 2016

Love this dealership all have great service, everyone is super friendly especially Ron Holbrook (: been with them for years and will keep going back! Thanks Ron

Eric H

21 de jul. de 2016

We walked on the lot and Hoss Ala noticed we were looking at a couple cars. He immediately came over and asked us if we have been helped yet. Couldn't have asked for a more easier going salesman. He was professional and kind and helped get the car we wanted for the price we needed. He did everything we asked to to get the job done. Anyone looking for a new or certified Lexus, go talk to Hoss at Santa Monica Lexus....he will get you the car you want at the price you need.

Kim M

20 de jul. de 2016

Angel takes the meaning of service to a new top level. Beyond just a great smile and attention to detail (which is what one would hope for, and be delighted by). He actually loves his job, and he loves doing it well! He finds a way to make me feel like I'm the most important client he's ever had, and I seem to get treated like royalty every time I go to there. Which is not very often, 'cuz: Lexus. ;) Anyway, if you have a choice, then choose Angel Vasquez as your service manager! Also: shout out to the cashier's. Great job! That's where a great experience could potentially fall apart and get ruined, but those people do an excellent job of keeping the happy vibe going until you're right out the door. THANK YOU!!!

Nick

20 de jul. de 2016

Bob Lattimore sales rep & Matt Stein sales manager & Julie Dishner finance manager were great to work with. I would recommend this dealership to anyone looking for a new or used lexus

codyraz

19 de jul. de 2016

To keep this simple, I had a very solid experience with Danny (sales), the finance guy there (I forget his name), CJ and Eddie Barajas.

Lutchiie

19 de jul. de 2016

Omar Salgado was excellent ! Very helpful, and accommodating! Made everything a breeze ! Dealership was beautifully decorated and easy to find. Would definitely come back or recommend to a friend.

rockykind

18 de jul. de 2016

The best experience I have ever had leasing or buying a car. Ron was outstanding. He explained all the options clearly and concisely. I would highly recommend Ron to friends and business associates.

GXmom

18 de jul. de 2016

I would like to commend the professionalism and knowledge of Patrick Levenson. In my recent car check up there were many costly repairs needed. Patrick reviews all the options with me and help make some overwhelming choices on repairs.

Grant Tom

18 de jul. de 2016

I was told that if I could find a better deal else where, they would beat it by $300.00

lexuslover

15 de jul. de 2016

Tim Nelson has kept my 1998 GS300 in great shape since he started at Lexus Santa Monica. He is knowledgeable, courteous, and honest. The car is always ready when promised.

Sheba

15 de jul. de 2016

Rafael Navarro provided excellent service - he returned my phone calls promptly and provided good information. My car was ready sooner than expected. I had a very good experience.

Lisa Walford

14 de jul. de 2016

I never know how the universe matches car buyers with sellers. This time it was a perfect match. My husband and I looked at the RX hybrid early in the year, and decided to wait. Roxanne was very patient, never pushy, and always attended to our questions. She emailed several months later and I was pleased with her follow up. When we came in again, still not sure on when we would purchase, she helped us talk through pricing and was able to work with us to meet our goal. The cherry on top was when we were finally ready to purchase, the color combination I preferred seemed elusive. She found it. We drove home with everything we hoped for and more, a friend. Thank you.

natalir

11 de jul. de 2016

This dealership was great! This was our first time buying a car. We were shopping around, visiting different dealerships, and were really exhausted with the whole process. Every place we went to the employees were either dodging our questions or didn't know any answers or details, in either case it was like pulling teeth. We stumbled into Lexus Santa Monica and Enrique by chance, and boy were we lucky. Right away Enrique was friendly, down to earth, not to pushy, and most importantly clearly very very knowledgable about cars. He answered all of our questions about the specific model, as well as general questions, without being forceful or having an ulterior motive.Enrique was understanding when we said we needed some time to think things over, and was prompt to reply when we got in touch. He was very easy to talk to and deal with -- he was committed to his job, but also to making it an easy and pleasant experience for us.We ended up buying our first ever car from Enrique and couldn't be happy -- we will definitely continue to stay in touch and do business with him.I will also mention that everyone else there was extremely nice and courteous in a very down to earth way, which is not true for most 'luxury' dealership and was a real comfort to me. Ivan in particular was another employee we interacted with and a really great guy!

Jbw88

11 de jul. de 2016

I highly recommend Enrique Carvajal at Lexus Santa Monica. We had been communicating via text message and the car was already waiting for me outside when I arrived. No messing around from Enrique. We made a deal quickly and I was able to enjoy my new car. As for the dealership itself, It feels more like you're inside a 5* hotel than at a car dealership. An all round good experience.

fox

10 de jul. de 2016

Angel Vasquez has been taking care of my Lexus service for almost 6 years now. He was referred to me, and has exceeded any and all of my expectations for getting the best service in a timely manner, at the best price, and with a free loaner car. He always responds to calls, questions, and concerns, and is the person I trust at Santa Monica Lexus Service.

Tte

10 de jul. de 2016

Elan and Joe were great they both kept me informed on the status of my vehicle and had it ready at the promised time. Prices were just as competitive as independent repair shops and loaner vehicle was clean and full of gas

freds

9 de jul. de 2016

My service my car at Lexus Santa Monica was a wonderful experience as usual. Tim Nelson is a an amazing service advisor and should be commended for going out of his way to get the job done right. Tim is so personable, funny, but also very knowledgable about mechanical issues. His advice and diagnostic skills over the years have been invaluable to me. Tim is truly a good representative of a dealership who strives for excellence. He is the reason I continue to be a loyal Lexus of Santa Monica customer. I also would like to thank the ladies at checkout who are always so sweet and professional, whether its providing a loaner or settling the bill. They do a wonderful job.

Etiennette Lowen

9 de jul. de 2016

in service, is outstanding: courteous and prompt. It was a pleasure to deal with him. I highly recommend both him and your service department for all.

Sheryl L

6 de jul. de 2016

I would highly recommend Oscar. I always know I am getting the best service and the best deal possible with him. He is the best.

jwbrla

5 de jul. de 2016

Enrique made the whole process extremely simple from the moment I arrived at Lexus Santa Monica. Wed been texting back and forth about the model I wanted and it was waiting for me outside when I arrived at the dealership. We talked through numbers and agreed a deal in no time at all. Knowing my high level technological knowledge, Enrique was able to dive deep into the advanced features of the car. There was no time wasted during this process. While I waited for finance, Angela showed me my new car. We paired my iPhone and set up my mirrors and door locking settings. In all an extremely friendly and efficient process to welcome me into the Lexus family. P.S. Enrique was also able to recommend insurance professionals that offer competitive rates.

KA

3 de jul. de 2016

This is my 3rd lease in a row from Neal Greene. He truly wants me to be happy , however that looks. I like him as a professional and as a person. I recommend him and Lexus Santa Monica all the time!

Melinda

3 de jul. de 2016

Daniel Rome is fantastic! He is very honest and sincerely wanted to make sure I got the car I wanted. He worked with me to get a deal I felt comfortable with and drive away in my beautiful new IS350 F Sport! This is the second time I've obtained a car from Lexus Santa Monica and will go back a third and fourth time too. I hope Daniel is still working there then, I will certainly ask for him!

Adambarlava

26 de jun. de 2016

I was assisted by Neal Greene who provided me with great service. He has always been a friend to me and my family making it a joy rather than a hassle to lease a new car.

Julie

26 de jun. de 2016

I want to thank to Omar Salgado he is the best salesman God Bless..We got a great deal for our new car Lexus NX 200T he is very honest & helpful person.We are very pleased with the service levels that he provides us.Extremely happy with our experience & thankful to him. We're very happy & satisfied with our new car.

Lewanne Elwes

24 de jun. de 2016

What a great place to go and choose a beautiful car, and Shane Davidson is the best sales associate to help in the process. He makes it fun and easy and knows everything about all of the cars. The dealership is like a five star hotel, so sit back and have a latte. Lexus is a hard company to compete with these days because their product is superior. Thanks Shane and everyone at Lexus of Santa Monica.

Suzanne730

23 de jun. de 2016

I recently took my car in for its 30,000 mile check up and a set of front brakes (Patrick informed me during my last visit that I would need brakes). Patrick listened to my concerns, made valuable suggestions and delivered the car as promised. If there was an issue during the maintenance process he conveyed it to me and managed the situation with ease and proficiency. I would also like to give out a shout to Victor Jimenez for his wonderful customer service (and with a smile) attitude. It is the performance of these individuals who keeps me returning to Lexus Santa Monica for my great and continued service. Knowing that the work was performed at the Lexus Santa Monica dealership, I leave there feeling "safe" in my car. Thanks Patrick for another smooth ride!

KC

22 de jun. de 2016

Angel Vasquez was courteous, professional and knowledgeable. Went the extra mile to retrieve some items from my car which had already disappeared into the service area.

Domer

22 de jun. de 2016

"Elan Haim managed the service of my 2015 Lexus SUV yesterday. He was very responsive and professional.In the future I will always make my service appointments with Elan!

Carlo921

18 de jun. de 2016

Sara Grimwade did outstanding job in helping and assisting me on my new 2016 GS 350 F. I highly recommend her and Lexus Santa Monuca for future buyers!

fujiy

18 de jun. de 2016

Doug Elliott has been my service consultant at Lexus Santa Monica for my first Lexus IS250 years ago and now for my brand new 2016 Lexus IS200t. He provides the best customer experience when I bring my car. When it came time to buy my new Lexus, he gave great advice based on my needs. I would recommend him if you need service for your Lexus and also if you are looking to buy a new car at Lexus Santa Monica. From Fuji Y. You can reach Doug Elliot at douglaselliottatlacarguy.com

Sheldon Andrizzi

16 de jun. de 2016

We worked with Enrique after consulting numerous 'deals'-with dealers and private party-and got a great car at a great price and even got the color I wanted. Enrique was very up on all the facts, answered all our questions and made sure we were things were being expedited and that we were satisfied. Thanks. Sheldon and Karen. P.S. We have already given out one referral

L

13 de jun. de 2016

Excellent customer service, Doug Elliott handled my paperwork and had me in a courtesy car before I could turn the page of my WSJ. A pleasant way to start the morning.

L B

13 de jun. de 2016

Excellent service. Rafael Navarro was helpful, pleasant to work with and informative. Great experience as always and highly recommended. I will definitely go back. Thanks Rafael!

CosmosMom

12 de jun. de 2016

We had already looked & test drove the Audi's, BMWs and Toyota Avalon previously. We had no plans to buy a car one Sunday in May and just wanted to test drive the ES350 and GS350. But we had such a great sales representative, Shane Davidson, that we ended up driving away that Sunday with an ES350. Shane was very patient, courteous, and answered all of our questions. After the test drives in the ES & GS, we decided we wanted to focus on the ES350. He brought out a new red ES350 for us to decide if we liked the color and then he brought out a new Atomic Silver ES350 and parked it next to the red ES. We ended up buying the Atomic Silver ES. The Lexus buying process didn't feel high pressure and we enjoyed working with Shane.

Minerva

10 de jun. de 2016

My service experience at Santa Monica Lexus was outstanding!Patrick was efficient, knowledgeable and so courteous. Great experience at a clean, well run dealership. Thank you Patrick !Minerva

CAREY C. ROTH

10 de jun. de 2016

Reliable recommenations, excellent customer service, timely follow-up & a detailed vehicle status report. SM Lexus has been servicing my 3 Lexus vehicles for 12 years.

nope

9 de jun. de 2016

Joe Boynton was a terrific representative. I never met him before, but he was very courteous, answered all of my questions, called me on a regular basis as he said he would, kept me abreast of the cost as repairs were progressing and was very efficient! My Lexus team keeps me running...I now have 238,000 on my 96 ES 300 and "my team Lexus" tells me I should be able to get 300,000 out of this wonderful car!! Yaaaay!! Now, Joe is a part of "my team" and he should do very well at the Santa Monica offices!! Thanks, Joe!Donna O.

MArkS

8 de jun. de 2016

Kept me in the loop as to progress and findings; ready ahead of schedule; clean; in and out quickly---very, very impressive customer service. Doug was terrific.

Msan2056

6 de jun. de 2016

Eddie Barajas was my service advisor. He was friendly, very informative and helpful. He made my whole experience run smoothly and my car was done in a timely manner. He's the best!

LA.Deborah

5 de jun. de 2016

I want to extend appreciation to Joe Broytman at Lexus Santa Monica for his great service to my 2000 RX300. He has helped me keep it running in top form. Most of all, I appreciate Joe's understanding of what good customer service means and his great care to communicate the condition of my car so I can make smart choices. I trust Joe and feel grateful for his expert knowledge and honesty.

Ferr69

4 de jun. de 2016

It was great as a second time visit at Lexus Santa Monica I got what i really wanted and it was very easy thank you to Omar Salgado for helping us on doing all the paper work easy and fast

Hockeyfan

4 de jun. de 2016

Thank you Daniel Rome for taking great care of us. Leasing the Lexus RX was fast and easy.

EricR

3 de jun. de 2016

As usual Roxie Colatrella provided the kind of assistance that made the leasing of our 8th Lexus more than satisfactory.

Nemsa

3 de jun. de 2016

Best dealer ever and Sara Grimwade help me so much to get a best deal ever

jean

2 de jun. de 2016

Tim Nelson has been my service representative for many years and has always found whatever problem I might have. He has gone beyond what I might expect. This time I had a defective tire that I bought at Lexus a year ago. He replaced it, as per purchase agreement, so there was no charge.

88Peanut

2 de jun. de 2016

When I first stepped into Lexus Santa Monica the staff there was excellent, my salesman Mr. Omar Salgado went above and beyond the call of duty I was pleasantly please with the whole process I will definitely recommend this dealership and the best salesman on the west side thanks again Mr. Omar Salgado, job well done

KP

2 de jun. de 2016

Kelly Gugerty is an excellent sales associate. Great service. Area was clean. Received a great deal.

Anne

2 de jun. de 2016

Sara has been helping me with he purchase. She is great!

Mylexus1

1 de jun. de 2016

My service adviser was Patrick Levevson and as usual he listened to my specific requests and followed up by providing the necessary parts and services. I have been dealing with Patrick Levenson for the last couple of years, and with this Dealership since 2003 and the service has been excellent. I highly recommend Patrick Levenson and the Santa Monica Lexus Dealership. Thanks Patrick for your professional,effective and efficient service. F. Williams

Queen21

1 de jun. de 2016

This was my first time at Lexus of Santa Monica! The experience was great everyone there was very friendly and helpful. Joe Broytman was my service consultant and he was great, he answered all my questions and didn't try and push me into getting services that I didn't need at the moment! He's awesome! I'm so happy with my experience I will be returning!

asol

31 de may. de 2016

Got my second car from Lexus of SM and I had the best experience again! Omar Salgado was amazing! He made sure to find my car in the exact color I wanted and was super helpful! Would definitely tell a friend to go to him and Lexus of SM as well!

M.McDugald

27 de may. de 2016

Purchased pre-owned Lexus RX 350 this week w/ Lexus RX 300 trade-in. Sale went smoothly & Kevin's sales manner was helpful & prompt. Follow-up phone calls & texts were returned w/in minutes.Had one sluggish battery issue post sales & Kevin was extremely helpful in offering solutions to remedy the problem quickly & efficiently. Great experience. Thank you.

Fred Arellano

26 de may. de 2016

We depended on our sales person Sara Grimwade and she was able to accomodate us on every level

kevsuj

25 de may. de 2016

They just did everything as quickly as possible, we did not wait for too long for the paper works etc. Plus, they gave us a perfect loan car that suit us best. I was so happy that everything went well, and finally got my tires fixed. Lexus the best!

MichaelDCohen

23 de may. de 2016

Nobody else could figure out how to get my "tail light out" indicator on my dash board to turn off when all of my tail-light bulbs appeared to be working. I live in Northern California, but I would be happy to come hear again when visiting Los Angeles. Douglas Elliott was also a pleasure to work with.

Ryaneh

21 de may. de 2016

I came in to check my options on my soon to be ending lease and left happier than I had expected to. I was over miles on my former lease and had some mild damage to the rear bumper and was worried about what this would do to my future payments or what fees I would incur on a new lease. Enrique and his team were fantastic and helped get me into a new car with payments that were exactly what I was asking for without taking up my whole day. This is the second lease I have signed at the Santa Monica location and by far the best. I definitely recommend asking for Enrique for anyone in the market for a new car, and will definitely be going back to get my next car a few years from now.

Paula

21 de may. de 2016

We've been coming here many years through two new car purchases. Always super pleased with the sales department. We have depended on the service department, though I am beginning to doubt them. I am sticking with them for now because I trust my service rep, Douglas Elliott. But some of the service recommendations from the technicians have us really questioning their motivation.

auto2009

19 de may. de 2016

Excellent service on my 2009 Lexus. Rafael had checked the car's record and knew exactly what was needed. All taken care of in good time.

bickenman

19 de may. de 2016

My compliments and thanks to Mr. Oscar Najera, Service Advisor. Recently I brought in for 6 months service my 2004 ES 330. Mr. Najera greeted me at the front door with a warm smile and a friendly handshake. My car was returned later the same day duly serviced , cleaned and looking brand new . I intend to ask for Mr. Najera again when my wife's 2000 RX300 is due for service in a few weeks. Please convey our gratitude for his close personal attention.

Sara Gonzalez

18 de may. de 2016

Excellent customer service in general.I want to thank George Morales for his guidance, positivism, and excellent customer service. George is knowledgeable and keeps me informed of services needed.I also want to thank Mr. Prieto for servicing my car.

Armine

18 de may. de 2016

I want to thank to Kevin Achkarian he is the best salesman God Bless..We got a great deal for our new car GX 460 he is very honest & helpful person.We are very pleased with the service levels that he provides us.Extremely happy with our experience & thankful to him. We're very happy & satisfied with our new car.

Zoe mcCarthy

17 de may. de 2016

I got a great deal on my new beautiful car and the experience was relaxed and not stressful. Enrique was so kind and helpful and met all of my needs. Will be a loyal customer for a very long time !

Twu2

14 de may. de 2016

I have been coming to the Santa Monica Lexus service center for many years. The service levels here have been nothing short of exceptional.Ask for Tim Nelson. He is a rep that constantly provides the highest level of great service; and never ceases to go above beyond.Cory Tamura has been the mechanic working on my car the last few times. He is extremely thorough and always remedies the issue correctly the first time.I've been so pleased with the service levels that Tim and Cory provide for me. Lexus is very lucky to have such dedicated employees.

MalibuD

14 de may. de 2016

Yet another great experience at Lexus Santa Monica Service. My service rep, Douglas Elliott, was very attentive and courteous, he had me out the door in my loaner vehicle in no time.

kukuku123

13 de may. de 2016

Michelle Romanoff provides very professional and friendly at the same time service. She gave a number of option and satisfy our requirements. Thank you, Michelle

Pamela

12 de may. de 2016

This was now my third lease with SM Lexus. And again they didn't let me down. Neal Greene is such a joy to work with. He makes the process so easy, and I remain a particular customer with on-going bothersome questions. Neal was very patient with me. And I received the car I wanted, RX450H, in exactly the color and with all the features I requested. This was not a slam dunk for the dealership but after a little wait we managed it. Neal kept me up to date as we waited and gave me plenty of heads up before it arrived so I could prepare old car for new. Julie, the financial person, tried really hard to sell me extra insurance options, but I declined. I understand she is just doing her job, and she was very nice about it, but I still didn't like that process. Felt somewhat "nickel and dime" after spending a pretty penny on a Lexus. (I received a very fair price from Neal). Angela was great at explaining all the new features of the car and re-programming/setting up everything. She also helped me get all my junk from old car to new which was very thoughtful. Obviously I remain a big fan of this dealership, and a big fan of Neal Greene!

Martha

10 de may. de 2016

Santa Monica dealership is outstanding, this is the 3rd time I've done business with them and I can't say enough about the professionalism and customer service. Ala Modami was the salesperson that helped me this time, I cannot say enough about him, thank you Ala.

Nicole Henson

10 de may. de 2016

Enrique is the best salesman ever! He had my quotes ready when I walked in the door. He got me the car I wanted for the price I wanted. I bought my first Lexus from Enrique in 2010 and six years later I came back to Lexus Santa Monica, because I knew he would do the same hassle-free great job he did in 2010. I love love love the service.

byron

9 de may. de 2016

Joe Broytman customer service is definitely on point,, this is my second time with Joe and so far I'm pleased with the service. Thanks

ccny grad

8 de may. de 2016

Patrick levinson did an outstanding job in getting the car repaired and back to me.the car was spic and span and available earlier than promised

Mary Y.

8 de may. de 2016

As usual, the service on my car was seamless. I dropped if off, and it was done even before I had said I would need it. I got a brand new loaner and they even allowed me to pay online before I kicked it up so returning car was very fast. My service adviser was Raphael Navarro. Great Service!

Mike R.

6 de may. de 2016

Doug Elliot superseded our expectations. We had a few warranty issues and everything was handled quickly and done well. Kudos to Doug and his team.

rlm

3 de may. de 2016

Car was serviced promptly and ready at the time anticipated. John Lurch helped me and was courteous, pleasant and interested in making sure that my needs were met. The waiting area is comfortable and has all necessary amenities.

HE123

3 de may. de 2016

Douglas Elliott did everything possible to get me the best deal on servicing my SUV,This was my first visit to Lexus Santa Monica and it is the best!

Vkarpilovich

1 de may. de 2016

I had the pleasure of leasing my first Lexus yesterday and Roxy was amazing throughout the whole process. My mom is a tough negotiator ;) and Roxy and the rest of the team (Ben) truly delivered on our requests. I am very pleased with the level of service we were provided. The staff at this dealership and especially Roxy are incredibly professional, service-oriented, and knowledgable. Thank you for your amazing service!!!Vicky K

Rebecca

1 de may. de 2016

Angel Vasquez greeted me at the door of the dealership, explained to me in detail the services offered and the service needed for you my car. I was hesitant to have my care repaired at a dealership, but we worked within my budget and the work was completed promptly. In addition to Mr. Vasquez, the women behind the service counter were kind and friendly!

INDIANBOY

29 de abr. de 2016

My sales person Jennifer Ellis is the greatest to work with. I really thought I wouldn't be able to get my l lexus that day.I came there just to test drive but ended up buying a new RC 200T. Thank You.

Jacobcindi

26 de abr. de 2016

you looking for used lexus?Don't waste time. Go straight to the lexus santa monica and lookig for Ryan. He is very friendly and kind salesman i never met. Two thumbs up!!Last week we get the GX470. Great service, great deal

SMPierBob

24 de abr. de 2016

Sam Pacheco was a pleasure to work with. Answered all of my questions and delivered my car on time.Santa Monica Lexus continues to provide excellent service.

jeg

23 de abr. de 2016

As always, the whole staff was professional and friendly. My service adviser, Sam Pacheco, was wonderful. He listened to my concerns, carefully checked past service, quickly called with an estimate, found me some discounts, and delivered the car on time. The service department is superb. My car drives like a dream again!

JG

22 de abr. de 2016

Patrick Levenson was very thorough and serviced my car and returned it early. Always satisfied with Lexus Santa Monica. They treat customers well and do what they say they're going to do.

Alyce M

21 de abr. de 2016

Bryan is a perfect example of excellent customer service. He continually goes above and beyond making sure his customers are satisfied, even if it compromises personal days and or time off. He is always available to help and does so with a smile.

Lexus guy

20 de abr. de 2016

Doug was a service professional with excellent communication skills who did try to up sell.He communicated service needs and ensured the work was completed on time.

Alan

20 de abr. de 2016

Sales person Roxanne Colatrella was a positive experience. From introducing herself to us thru the delivery of our new vehicle, she was there. Answering our questions,addressing our concerns, following up, and keeping us updated thru the time of delivery ,she was there.

hapfrank

18 de abr. de 2016

The dealer's service writer, Oscar Najera, was just terrific! He kept me informed and the work was done when promised. The experience was the best I've ever had at a New Car Dealership!

David Paris

15 de abr. de 2016

Tim Nelson and team at Lexus Santa Monica continue to do the right thing: stand behind their warranties over and over. Tim was very responsive and professional. They are going a long way to assuring i will continue to buy new cars from Lexus Santa Monica.

bmfsteve

15 de abr. de 2016

John Lurch was great. Really helpful an the communication was amazing. Ben Hodor was my salesman and he is the best in LA. Highly recommend

Philip

14 de abr. de 2016

Tim Nelson is always friendly and accommodating to me and more than helpful. I always ask for him and it has been that way for at least the last 6 years.Everyone at the dealership is polite, and very professional. I could not be more satisfied.

Paul450h

12 de abr. de 2016

Tim NELSON was outstanding! He was informative and fixed my problem with no questions asked! I was even able to get needed car info from him and a tech he called to deal with my long term storage issues!! Would give him 12 stars if possible!!

Hawk501

9 de abr. de 2016

Very easy to schedule over the Internet. Lexus service was Attentive, courteous and informative. There was a great waiting area. Entire staff made our service experience stress free.

Ppaul

9 de abr. de 2016

I can honestly say Enrique Carvajal is the best salesperson I have met. He was extremely kind and answered all of my answers without hesitation. He gave the perfect deal for my Lexus RX and I doubt I would've gotten a deal like that from anyone else. If you ever go to Santa Monica Lexus, make sure you ask for Enrique.

Rebecca Constantino

8 de abr. de 2016

Mr. Vasquez gives great service. He cares about you getting quality service and a good price. He is pleasant and organized. He takes care of the customer. Very fair. Highly recommend him!

Dale Hale

8 de abr. de 2016

These guys are class. I've purchased two cars from them in the last three years and have gotten really good deals and service. They are fair with their prices and willing to work with you. Ryan Ryan did an exceptional job of making things fast and simple. He didn't pressure me like so many places do. And...and this is most important...if there is a glitch or two after you buy...they are most willing to make it right. Most don't.Thanks Ryan...and...Lexus Santa Monica.

Jim Milner, Lexus only

8 de abr. de 2016

Paul Pourhashem, the sales manager, made everything go smoothly and made the buying experience a real joy. Paul is first class and having purchased a Lexus in the past, it doesn't get any better than Santa Monica Lexus! Thank you Paul for your outstanding work!

Dale Hale

8 de abr. de 2016

These guys are class. I've purchased two cars from them in the last three years and have gotten really good deals and service. They are fair with their prices and willing to work with you. Ryan Ryan did an exceptional job of making things fast and simple. He didn't pressure me like so many places do. And...and this is most important...if there is a glitch or two after you buy...they are most willing to make it right. Most don't. Thanks Ryan...and...Lexus Santa Monica.

Bruce1$

7 de abr. de 2016

I brought my Lexus in for routine maintenance and was attended by Angel Vasquez. We agreed on the scope of the work, available discounts, and estimated time to complete the job since I was to wait for the car. I waited in a very pleasant environment and the job was completed in the two hours estimated. I couldn't be more pleased.

Derek Cardoza

6 de abr. de 2016

I'm a tough sell! I know what I want, and that was another Nebula Grey ES 350. They didn't have one in stock. The only one left in Southern California with my requirements was in san Diego.In 24 hours from the time I said yes,. they orchestrated a trade, took a car down to San Diego, made the transaction and drove what became my new 2016 Lexus back to their dealership.Before handing it over to me they made sure it was spotless and detailed, and gave me a comprehensive explanation and full demonstration of all the features, oh and a full tank of gas!I've gone to several other dealerships doing my research and NONE compare to Lexus of Santa Monica. I purchased my last two Lexus's from them and this is my 3rd.Their level of professionalism, consistency, honesty, service, and knowledge of their product as well as the competition is unparalleled. They really do go to great lengths to not just to get your business but to maintain it as well.I have deep respect for Armen Injijian the Sales Manager. Its a hard job. Most consumers have prefixed opinions of car dealers from the salesman all the way up, which I'm sure only makes it tougher for them. He and Lexus of Santa Monica are on a whole different Level.Armen put me with a new sales associate Nima Ataei, Boy did I make it tough on him! I've very impressed with how he handled me. He's eager, patient and most importantly a gentleman.I'm very happy with my new car I made the right choice staying with Lexus of santa Monica.

al5314141454

6 de abr. de 2016

Angel Vasquez has been assisting me for the past several years with servicing my Lexus vehicles, I always receive excellent customer care from him. I live closer to another Lexus service center, but Santa Monica Lexus and Angel are definitely worth the drive. This last visit was for the 15,000 mile service and work was completed that day.

samo

3 de abr. de 2016

this is my first visit to the lexus service center in santa monica. i cannot be more impressed. raul gomez, the rep who took care of my needs, knew what excellent service meant.

Paul450h

3 de abr. de 2016

The service was outstanding and I purchased an excellent RX for a good price. Ala Modami was an excellent representative of Lexus Santa Monica and it was a pleasure to work with him!

group4girl

2 de abr. de 2016

Brandon Gojcaj was my sales person and he is young and enthusiastic. After my test drive of two vehicles I was expecting to be hounded to death with sales pressure and i was not like that at all. Brandon was courteous and followed up with me a few days later to see if he be of service. I told him I would be back in touch with him if I choose to lease a Lexus. He did not call me which I really appreciated and when I was ready I gave him a call and he made it all happen. I very happy with my new lease and I will go back to Lexus for my next car.I would also like to acknowledge Julie Dishner. She was the Finance Manager and made all the contact signing a breeze!! Thank you Lexus of Santa Monica!!Happy customer,Laura Branigan

Ruby

1 de abr. de 2016

When I brought my Lexus in for the scheduled routine maintenance, Bryan Schwartz expedited the service while I waited. Friendly and professional, Bryan gave me excellent customer care.

JD

1 de abr. de 2016

My Lexus was due for a regular maintenance appointment. Angel Vasquez couldn't have been more helpful!Angel was very professional and knowledgeable in explaining what service was required. He gave me an accurate account of the time my car would be ready for pick up and said he would call if the mechanics found anything else. We have bringing our Lexus cars to this dealership for many years and have never had anything other than a satisfactory experience.

Lynn

1 de abr. de 2016

We had a very positive experience at Santa Monica Lexus. Our old car had broken down and we needed to act quickly. Our salesman, Cyrus Zoghi, was very knowledgeable and patient, staying late into the evening to finish the lease paperwork. He has a great sense of humor. There was no hype, sales pitch or pressure. The dealership not only was providing a good lease package but had a plentiful supply of cars in stock with various colors and features. We didn't feel we had to settle for a limited selection. We are happy with our choice.

AMB

30 de mar. de 2016

This is the second time I purchased from Lexus of Santa Monica, and my 4th Lexus.The professionalism, service, negotiating process from start to finish, was truly a rewarding experience with Enrique Carvajal, along with Mark Harding. Enrique went out of his way to pick me up from Carmax (sold them my car), loaded up all of my belongings and drove me back to Santa Monica to complete my purchase transaction. He was extremely thorough in explaining all of the new systems, and even tested me before I left to be sure I understood. I also got a text when I got home to be sure that all was good and to see if I had questions. He's available if I have any questions, anytime. He gave me his cell to call or text for any reason whatsoever!I highly recommend anyone interested in a Lexus to contact Enrique Carvajal!

chuck

29 de mar. de 2016

I highly recommend Lexus Santa Monica, the customer service I receive is always outstanding.Thank you Angel Vasquez for your assistance and your knowledge.Chuck

Julie

28 de mar. de 2016

Ray James provided me with outstanding personalized service and followed up on the details required to make sure the body work I had done was perfect.

Carolyn

28 de mar. de 2016

This is the second time in 3 years that I've gotten a new Lexus from Neal Greene at Santa Monica Lexus, and once again it was a perfect experience. Neal really does everything he can to make the customer happy, and makes the entire transaction seamless and wonderful. It's the only place I would continue to get all of my future Lexus purchases. And my husband who also bought a care from Neal, feels the same way. Great experience, once again! C

Kaoru

28 de mar. de 2016

I went to the dealership to get an NX hybrid today. Enrique who's a very professional sale person went over the trim and the specs very thouroughly and answered all my questions clearly. While I was test driving, he showed and explained the great features of NX and he was extremely knowledgeble. The financial person, Julie, was also very helpful and got the paper work completed in less than an hour and I was able to drive off with a new NX in a few hours total. Every one there was very friendly and made me feel confortable. I had a wonderful experience there and I recomend going to the dealership for new cars.

Kaoru

27 de mar. de 2016

I went to the dealership to get an NX hybrid today. Enrique who's a very professional sale person went over the trim and the specs very thouroughly and answered all my questions clearly. While I was test driving, he showed and explained the great features of NX and he was extremely knowledgeble. The financial person, Julie, was also very helpful and got the paper work completed in less than an hour and I was able to drive off with a new NX in a few hours total. Every one there was very friendly and made me feel confortable. I had a wonderful experience there and I recomend going to the dealership for new cars.

CT200H-SLOW

27 de mar. de 2016

I went here for my 15K service and Victor Jimenez was my service write. Great knowledge and experience. The dealership was very courteous and they explained every line item to me in detail.

2016 RC

27 de mar. de 2016

Enrique Carvajal was very professional And friendly. Definitely knows his Job!! He is very knowledgeable about specific questions. very helpful, and a wonderful, personable person to work with.

Cnix

26 de mar. de 2016

Rafael Navarro was to the point and very attentive to my needs. Very knowledgeable about specific questions. I had a question about my steering wheel shaking. I thought it would be a more involved repair and Rafael insured me of othe exact problem and he was correct! He notified me in a timely manner about my options and very patient with me. Very good tech!

pchesq

26 de mar. de 2016

As my personal representative, Ray James, has always made my experiences at Lexus Santa Monica smooth and efficient. He obviously cares about his customers and has provided excellent guidance for the upkeep and maintenance of my SC430. I recommend Ray and Lexus Santa Monica without hesitation and whole-heartedly endorse them.

carguy,pattyd

24 de mar. de 2016

Tim Nelson was very professionalAnd friendly. Definetly knows his Job!! My car was ready in the timeframe he stated. He's a real asset to Lexus Santa Monica Repair Service!!!

HappyCustomer

24 de mar. de 2016

Angel Vasquez at Lexus Service has been exceptionally helpful over the last few years. He is knowledgeable, very helpful, gets me in and out quick, and a wonderful, personable person to work with. One of a kind!

Soila

23 de mar. de 2016

Very satisfied with Omar Salgado who provided great customer service through out the entire process.

Michelle

21 de mar. de 2016

My experience at Lexus Santa Monica Service Dept has been awesome! My rep, Ray James, is on top of his game when it comes to customer service! He's efficient, resourceful and keeps the customer's budget & time in mind.

Ziggy

20 de mar. de 2016

I took my car in midday on a Saturday for regular service. I was seen within 5 minutes of pulling up my car. Service person was friendly and didn't try to upsell me. He said there would be no problem getting my car done in about 3 hours. I got a free rental to run a few errands and got a call from George that my car was ready, about 3 hours after I left it. He also found me a coupon towards my service. Easy and painless both on my time and wallet.

TLC

20 de mar. de 2016

I have always had an excellent experience at this dealership. My beloved and trusted service rep, Mario, moved to a new dealership and Ray James made me feel just as special and took excellent care of me when I needed to come in for an unexpected battery change. And it just happened to be on customer appreciation day and I got a free back massage! Lexus really loves their customers!

Karen C

19 de mar. de 2016

I recently traded in my lease for a new one. Enrique helped me process most of the paperwork before I even got there. I was able to trade in my car, on the spot, for a newer model at the price I wanted. It took minimal amount of time, on my part, and everyone was friendly and helpful. Dealerships can be time consuming and overwhelming but I found my last visit seamless and hassle free.

Lexus lover

19 de mar. de 2016

Angel Vasquez is the best service advisor I have dealt with at Lexus. He was responsive, took care of all my car's needs and stayed in touch with me throughout the process.

PaulC

14 de mar. de 2016

This is our fourth Lexus and third RX. The vehicles themselves are great but it is in the support services where the real excellence is founded. The training of the support staff like Angel Vasquez on my most recent service visit is readily apparent. His ability to understand my needs ( a 70k service), a budget need and a touch up for a small nick caused by a supermarket cart. All handled with knowledge of the brand and the ability to get it done. Following up with texts to inform me of progress and suggestions for issues noticed by the technicians in the course of the service.Great cars, great people.Thanks Angel, hope your daughter enjoys London.

nopunches

14 de mar. de 2016

Daniel Rome was my Lexus sales representative and he was great! He stayed in touch just enough over the months while I was looking and then when I was ready to buy, I felt as though he would take good care of me and he did!

Boz

13 de mar. de 2016

I had the best experience for my first car maintenance with the help John Lurch. He is so professional and helpful. My car is Lexus CT200 and is great. I highly recommend it.

india123

13 de mar. de 2016

This place is must for Your Car service or any Mechanical you may have, Affordable prices, my car maintenance was way earlier then they promise. thier Staff is very friendly and helpful.

A

11 de mar. de 2016

I was very happy with the service I received at this Santa Monica Dealer. They were very courteous and provided me with very good service ce

luckypd

11 de mar. de 2016

Sam Pacheco took his personal time to help make get the right service with the best pricing for my car to be fixed at a great rate.

BC

10 de mar. de 2016

Angel goes the extra mile. I can't say enough good things about him. He's on top of it whether ordering parts, providing loaners and up to the minute progress reports on service and recalls. Thanks, Angel.

RBslavin

10 de mar. de 2016

Enrique knows his stuff! Came into Lexus SM late in the afternoon for a Lexus ct200h ... ran into Enrique ... he knew his product, made the buying experience a breeze and BOOM we were out the door with a new car in no time. Thank Enrique for making it easy! 5 Stars.

Gary

9 de mar. de 2016

Enrique has superb customer service. Very personable. No hassle car buying experience. Dealership was able to cater to my financial needs. Definitely recommend this dealership.

proud Lex owner

9 de mar. de 2016

Hello, and thank you; I went in with steam under the hood, and it was because my 2001, Lexus GS 300, had started to overheat. Well it was late, my car was left, and I was called the next day for the diagnostic. So after they ordered the radiator, I was back in my car, and very satisfied four days later. Also, based on all the work that they did on my car, the price was fair.

Tom

7 de mar. de 2016

Joe Boynton gave me excellent service, carefully explaining the pro's and con's of some major service items. Very satisfied with the service given.

wisesmile

6 de mar. de 2016

Angel Vasquez is and has always been the one I go to for anything I need. He is very courteous, knows my car better than I do, if there is anything I need he is ALWAYS available. If you need anything, from understanding your radio, computer, to when to service your car, etc. I would ask for him. He is always one step ahead of your needs. Just ask for Angel Vasquez, you will be very satisfied!!!

Armine 91

5 de mar. de 2016

Kevin made our experience flawless.Offerd us the best deals possible. We love our new car.He is so professional, friendly and treat us like a family.Kevin you are the best salesman I highly recommend you to everyone.?????????????????? Once again thank you Kevork Achkarian we appreciate you.

joe1263ataol.com

5 de mar. de 2016

This is my third service at which time I noted that my Navigation system was sluggish as well as my rear camera. He is the first Service Consultant to deal with the issue. My complaint in the past was ignored>Three cheers for Mr James.Joe Halper

614hauser

4 de mar. de 2016

Roxy, Bob and Ivan made our experience flawless. Offered us the best deals possible! Loving my new hybrid and completely sold on this dealership and team. Forget cheesy salespeople they are class all the way!

Patriciagrc

4 de mar. de 2016

second car that I get here at Lexus Santa Monica, the staff is the best, my stars go to Miguel Soriano he is so friendly, profesional, treated me like family and got me the best car for me and a great deal too!!! Definitely coming back to get my third one :)

louis h kim

4 de mar. de 2016

Patrick Levenson was great in helping with my car. he make getting work done on my car easy.excellent service, very professional!thank you again,

Abel

3 de mar. de 2016

Thank you for the nice experience Neal Greene you are the best I am 100% satisfied

Liztig

29 de feb. de 2016

George Morales was great in helping me with my car. This dealership is efficient and communicative and they make getting work done on your car easy.

LexusLover20

28 de feb. de 2016

Ron Holbrook made purchasing my 2016 Lexus GS350 extremely easy and pleasurable. He actually listened to me when we discussed my preferences and quickly found a car to match my desires. The sale was quick and efficient. When the car was delivered, Erik Minosyan, Lexus Delivery Specialist, spent hours explaining all of the car's features. He was incredibly knowledgeable and helpful. Erik also answered by e-mail many additional questions that I had. This was the best car-buying experience that I have ever had by far.

Gretchen B.

26 de feb. de 2016

John Lurch did an excellent job of handling my recent appointment to have my leased2015 NX200t serviced. He personally adjusted the rather "squirelly" GPS controler before taking the car to your service dept. area and it works much better now. Further, my car was delivered fully serviced, washed and clean when promised. I will always request John to handle future service requirements and hope that he will be available.Thank you for having such agreeable, friendly and knowledgeable technicians to help your customers.Gretchen B. Farrell

donc

26 de feb. de 2016

I noticed a slight change in the overall service at Lexus SM. I've been going there for years. The actual service seems about the same. I got my car back, spent $900 on general maint, brakes, new battery, and the car had not been washed. The roof of the car was filled with bird droppings. That's how the car was delivered to me. I asked one of the employees for something to clean the car and was given a rag and a spray bottle and cleaned the roof myself. I then left the dealership. I'll continue to have my car serviced there, but will be on the lookout for their quality. My regular tech who would take care of me (nameless) is no longer there. He would look for savings for me. Now I'm on my own to try and find cost savings when my order is written up. My service tech this time was Rafael Navarro and he did a good job.

Ianjac

25 de feb. de 2016

I scheduled a service appointment for 7:00 AM. Got there on time and service rep John Lurch had my paperwork completed in 5 minutes. Great experience. I was out at 8:20, service completed and car washed. A great dealership with great people. Would highly recommend Santa Monica Lexus to anyone. Both sales and service.

Xxxxxxxxx

25 de feb. de 2016

Sam Pacheco was pleasent and helpful. Service was quick and professional. Pleasure to deal with this kind of people please have more people like Sam work in your organization

Linda007

24 de feb. de 2016

Ray James takes such good care of my older Lexus and it is a pleasure to work with him. I always feel he is looking out for me. Thank you so much.

shoba12

23 de feb. de 2016

Excellent service, attentive and helpful! I trust the dealership to do the necessary service and have not been disappointed. George Morales was a great and the experience at this dealership has been uniformly excellent (coming here for about 6 years).

B shant

21 de feb. de 2016

Thanks to Raul Gomez my service experience was very pleasant. Raul was very professional and friendly. Everything was great! Raul explained everything in detail as to the service that I was to receive.

romiko00

21 de feb. de 2016

Thanks very much for fast, quality and of cause professional service! Everything was great, all guys very nice and friendly. Next time when i will need some service for my vehicle - just this dealership!

PlsHndl

17 de feb. de 2016

I spent 3 months researching options and programs for Lexus, BMW and Infinity and finally landed on Lexus. It was at that point that I started shopping 12 different dealerships in the Southern California area, in addition to one broker. Enrique Carvajal at Lexus of Santa Monica ensured me that he could beat any price and was incredibly patient with me while I shopped around. In the end, he beat out 13 other offers, some by almost $50/mo on a lease. Scheduled to leave the dealership at 5pm on a Friday to be with his family on a holiday weekend, he stuck around to complete the deal and leave me in good hands. Everyone from the General Manager, Sales Manager, Finance Manager and Delivery Specialist took care of me like I was a longtime returning customer. I am looking forward to many more experiences like this one with my new preferred dealership of Lexus of Santa Monica.

jaresh1121

16 de feb. de 2016

Rafael Navarro was my service agent for my 10000 mile service and repair of the running boards which were loose on my RX. He was prompt, professional, and friendly each step of the way. I was provided with a loaner RX while I awaited the repair of the running boards. He kept me updated on the situation and was a pleasure to talk to. I would recommend Rafael and Lexus SM Service center to anyone without hesitation.

barbe

15 de feb. de 2016

Eddie Barjas met all of our concerns in a professional manner. He is knowledgeable, polite, and goes the extra "mile" to give excellent service. He followed up with two phone calls, to make certain that we were satisfied with our service. He welcomed additional calls, if other concerns/questions should arise. He is, indeed, an asset to the Lexus Santa Monica family!

jasminemccoy

13 de feb. de 2016

As a newbie to this whole car buying experience I couldn't of asked for a better person to assist me in the process than Enrique Carvajal. I came in with zero knowledge, which can be a little scary especially when dealing with anything sales related. However, unlike many other salesmen, Enrique did not take advantage of this opportunity. He sat down with me, got to know me and what exactly it was that I both needed and wanted. I spent hours at the dealership coming up with every question imaginable and Enrique never lost his patience and gave me the honest answer, no matter how it could effect the sale. I genuinely appreciated his time, knowledge and personality throughout my entire experience. Thank you so much Enrique!!

Brigitte1

10 de feb. de 2016

Angel Vasquez was quick, efficient and wonderful to deal with!! He made dropping my car off easy since I was in a hurry to get to work. Will definitely ask for him again!

Chileangringo3

9 de feb. de 2016

Enrique was well informed, easy to talk to and very professional. I've purchased and leased a number of cars over the years and it was such a pleasure to work with Enrique. Don't normally write reviews but it's warranted here.

Cara G

7 de ene. de 2016

had what seemed to be a great experience buying the car, and was told, as a new owner, that the dealership was handling "everything". They copied my insurance card, etc. I asked if there was anything i needed to do and they said "no! they had me covered". It turns out that they never contacted my insurance company, and i only found this out because i got into an accident and was uninsured- costing me thousands of dollars. They will not reimburse me at all for their mistake. Enrique, the sales person said that the financial person was supposed to tell me to call my insurance company. The financial person said it wasn't his role. All i know is that they won't take responsibility and i'm out for thousands of dollars.

Jvacademy

5 de ene. de 2016

I was a Beverly Hills Lexus customer for the last 3 years. This last year my regular Salesperson, Enrique relocated to Santa Monica. I was skeptical about going there but chose to stay loyal to him. I admit I am a bit of a hard to please gal. Enrique has always met my expectations with his outstanding customer service, patience, and honesty. Never do I feel pressured and am always comfortable knowing I am in great hands with him! I'd also like to add that the facility itself is top notch and now feel like I am at a Lexus dealership! Thank you Enrique!!

obscure2k

8 de dic. de 2015

Thanks to Enrique Carvajal for making my first Lexus experience such a pleasant one. I have been driving BMW's for about the last 10 years and felt like I wanted a change. Fortunately for me, the first salesperson who approached me was Enrique. He understood what I wanted and what I did not want. He truly listened. I have never had as nice a car buying transaction as the one I just completed with Enrique Carajal. He was patient, professional, courteous and at all times I felt that he was looking out for my best interests. May I add that the car is exactly what I was looking for. I look forward to referring friends and family to Enrique. He is a true gentleman and a credit to his profession, which is one which is often maligned.

Ashleydavina

7 de dic. de 2015

I just leased my first Lexus . My experience Was GREAT. They help you and care . Customer service is on point .. Special thanks to ENRIQUE and Phill ... They are the best !!!

Olga80

29 de nov. de 2015

Enrique Carvajal made my purchasing experience as smooth and easy as possible. After 7 years of no car payments I decided to get a new car. I went to 2 different Lexus dealers including Keys on Van Nuys and I felt uncomfortable with their offer and felt like they were not being honest and playing games with the numbers. I didn't feel I was getting a good deal. I called a friend, a previous Lexus owner and he recommend me to go see Enrique Carvajal at Santa Monica Lexus. Best advice I could have gotten. I got a good positive vibe from him off the start of our conversation. I explained exactly what I wanted and he exceeded my expectations! He went above and beyond to get me the bells and whistles . He was extremely nice and very helpful. I got a amazing deal! If your looking for a new car go talk to Enrique Carvajal before you commit to anything, chances are he might very well get you a better deal.

Jayzeeee

23 de nov. de 2015

Lucky number "7" . I now have my "7th" car from Enrique Carvajal. Too bad for Jim Falk Lexus as I mentioned in my last review I will get another car if he was still there. They have lost a valuable Asset. YES! dare I say it. ENRIQUE IS THAT GOOD. HE called me to let me know he was back "Home" which is right in my back yard since I work here and will be much more convenient. Sure enough I'm having a hard time connecting my Bluetooth. I place a call to Enrique and tells to come in so we can troubleshoot together and the rest is history. I came in to have my Bluetooth connect and instead was connected with another car. Got a fantastic deal. Lexus Santa Monica has regained my business as long as he's there. Will pick up number " 8" if he's still there. Thanks Enrique.

Ckckck22

22 de nov. de 2015

Enrique was very helpful and easy to work with. Friendly and knowledgeable, and worked to get us the deal we needed for our new Lexus. Would highly recommend him to anyone looking for a car.

Jay Zabate

18 de nov. de 2015

Lucky number "7" . I now have my "7th" car from Enrique Carvajal. Too bad for Jim Falk Lexus as I mentioned in my last review I will get another car if he was still there. They have lost a valuable Asset. YES! dare I say it. ENRIQUE IS THAT GOOD. HE called me to let me know he was back "Home" which is right in my back yard since I work here and will be much more convenient. Sure enough I'm having a hard time connecting my Bluetooth. I place a call to Enrique and tells to come in so we can troubleshoot together and the rest is history. I came in to have my Bluetooth connect and instead was connected with another car. Got a fantastic deal. Lexus Santa Monica has regained my business as long as he's there. Will pick up number " 8" if he's still there. Thanks Enrique.

Michael Kang

16 de nov. de 2015

excellent salesmanshipno haggle, no back and forth non sense, in and out in record timeMost of all, I got my lease at the best (BEST) price. no other dealer could match this price.Enrique Carvjal and Bob Uchida is exceptional sales staff.I never felt comfortable leasing a car ever....thank you bothMichael & Sharon

Linda78

14 de nov. de 2015

My family has been coming to this Lexus location for years. My parents purchased 3 cars from this location and as of today, I'm on my 2nd lease from this location - that alone should speak to the dealership experience itself. My 1st lease from here was a Lexus is250 F Sport (which ends March 2016). Lisa from Lexus emailed me 5 months before the lease ended to buy out my lease for a new car -- had no idea what this was and what I was getting myself into. Do they want my car back? Is this just a check-in? Walked in to meet my sales contact Bob U. and he introduced me to Enrique C. Enrique was great. He let me know what the benefits were to this meeting and why I should consider getting out of my lease now instead of 5 months later. He showed me a CT200h and IS200T by understanding my must-haves and walked me through the differences. Also brought down the exact car that I'd potentially be walking away with so I can see it for myself. In the end, it was a numbers game and he hugged whoever he needed to hug to get it down to where I needed it to be, and I walked away with a 2016 White CT200h - thanks Enrique!

Patty226

10 de nov. de 2015

After an exhaustive search for a new luxury car we thought we had finally decided on the Mercedes GLE. We went into our search with open minds not wanting to exclude any auto dealer, Infinity, Volvo, Cadillac, Audi, even BMW. Just as we were about to call Mercedes we decided to look at Lexus. Living in the Pasadena area we decided to visit Longo Lexus in El Monte. We really wanted to see and test drive the 2016 RX350 sport. Upon hearing that the car would not be available until January, I made the choice to leave this dealer and find another. I placed a call to Lexus of Santa Monica and requested to speak to a sales agent. After a brief hold we connected with Enrique Carvajal. He stated they had a 2016 RX350 sport on the lot that we could test drive. We had the BEST experience on our test drive with Enrique! He delivered an incredible knowledge of the car and all its working components. Mostly Enrique listened to our needs and what we were needing and wanting in a Luxury car. After spending hours with us trying to locate the perfect color (exterior/interior) with all the bells and whistles we wanted we narrowed it down to the RX350. Caught between two cars that we loved Enrique was instrumental in helping us with our decision to purchase Lexus over Mercedes. I would buy all my cars from Enrique, and I would also advise anyone looking for a new car to make sure you visit Santa Monica Lexus and ask to deal only with Enrique Carvajal!

Hedy G.

9 de nov. de 2015

I just purchased a car from Lexus Santa Monica and it was the best experience. I have always hated the car buying experience due to all the back and forth one has to endure. This time around my experience was completely different all due to working with Enrique Caravajal. He not only allowed us to discuss numbers over the phone with him before actually going down to their show-room but honored everything when we got there. I was able to finalize everything and leave with my new car in less than two hours. Enrique was professional, understanding and truly helpful. I am very happy I got to work with Enrique and would recommend him to anyone looking to buy a new car.

cararuby

2 de nov. de 2015

Enrique was awesome. I bought a car on the spot and he made it easy and worry free. I am thrilled with my new SUV.

Eln7

2 de nov. de 2015

This dealership made my buying experience fun and easy. Most importantly, they were honest and straightforward and were willing to make concessions in favor of converting me to a long-term Lexus customer. Last, the sellers took as much time as I needed teaching me about the car buying process. Amazing customer service!

AVida

19 de oct. de 2015

My experience with Enrique Carvajal was when he sold my parents a Lexus SUV several years ago. Historically, I've been weary of someone trying to sell me something but over the years Enrique has really proven that he can be trusted. His customer service is impeccable and he really works to make it happen for his clients. By the end of negotiations, you will be sure to walk away with a quality deal. When it's time for my next vehicle I always call Enrique regardless of what dealer he is at. He's currently back at Lexus Santa Monica so be sure to ask for him!

Amy

19 de oct. de 2015

My experience with Enrique Carvajal was when he sold my parents a Lexus SUV several years ago. Historically, I've been weary of someone trying to sell me something but over the years Enrique has really proven that he can be trusted. His customer service is impeccable and he really works to make it happen for his clients. By the end of negotiations, you will be sure to walk away with a quality deal. When it's time for my next vehicle I always call Enrique regardless of what dealer he is at. He's currently back at Lexus Santa Monica so be sure to ask for him!

avida1

18 de oct. de 2015

I met Enrique when he sold my parents a Lexus SUV several years ago. Historically, I've been weary of someone trying to sell me something but over the years Enrique has really proven that he can be trusted. His customer service is impeccable and he really works to make it happen for his clients. By the end of negotiations, you will be sure to walk away with a quality deal. When it's time for my next vehicle I always call Enrique regardless of what dealer he is at. He has gone out of his way to deliver the car regardless of how much traffic he has to sit in.

julsgaughan

14 de oct. de 2015

I have been a Lexus driver since 2002 and unfortunately, for the past 5 years, I was reduced to driving a Honda Civic. As of last week, I am an official Lexus driver once again. YAY!!! Much to my pleasure, I had the opportunity to work with Enrique Carvaja on the transaction for my 2010 IS 250 purchase. How nice it was to see a familiar face with whom I had worked in the past. Such a loss to Jim Falk Lexus but a major gain for Santa Monica Lexus. Mr. Carvajal is the epitome of the ideal salesman, demonstrating complete professionalism on a genuine personable level. Mr. Carvajal goes the extra mile to ensure complete customer satisfaction from beginning to end. You would be doing yourself a huge disservice by not asking for Mr. Carvajal's assistance when buying a car from Lexus. Thank you Mr. Carvajal for everything you have done to make my life worth living again!!!

William1994

9 de oct. de 2015

Best experience ever Enrique made it fast and easy and went the extra mile to help me out to lease a brand new 2016 is200t with a fair credit score and payments I was looking for. I recommend him to anyone that is looking to lease or purchase a brand new Lexus

Lind93

15 de sep. de 2015

I went to Lexus Santa Monica for service. My advisor, Patrick Leverson, provided excellent cutomer service for my recent visit to get my car serviced. He was really helpful and informative.

Duke

3 de sep. de 2015

Angel Vasquez provided excellent customer service for my recent visit to get my car serviced. He was extremely helpful and got me in and out quickly.

Val C

3 de sep. de 2015

I've had a great experience leasing my new car at Santa Monica Lexus. The whole process was fast and Ramin Boroumand did everything to make sure I'm happy with the deal. After some negotiation via emails and phone he gave me the best deal and when I arrived to dealership we just had to sign papers. He went above and beyond my expectations. He even helped me with my current lease return in a few days. I'll definitely recommend him to all my friends and family.

hashtagtruth

10 de ago. de 2015

I have never had a worse customer experience in my life as I did at this dealership. After being quoted a price and lease terms, I waited 2 days while my salesman (Omar) was on vacation. I left work early on the day he was finally back and went to pick up my car. I then met with the financier (Roger) who, after trying to tell me I had agreed on a 24 month lease (which I had not, I would have only ever agreed to a 36+ month lease) and calling me a "liar", he then yelled at me and asked me to leave when I told him the monthly price of the lease I had agreed on with Omar was less than what he was claiming. To be honest it almost turned me off of Lexus altogether, but luckily I had the polar opposite experience at Jim Falk Lexus in Beverly Hills and was treated fantastically. I was very close to boycotting the brand and I have already written to the Better Business Bureau about my experience at Lexus Santa Monica.

PatriciaA

22 de jul. de 2015

Angel Vasquez is thorough and follows up with any car need at the Santa Monica Lexus Service Center. It's always a pleasant experience and the number one reason I keep my Lexus. Thank you Angel for making my car service quick and easy. Always a pleasure dealing with you.

Alex Nguyen

8 de jun. de 2015

Spent Wednesday to Saturday of last week working on a deal for a Lexus LX 570. We finally agreed to a deal at $68,600.00 on Friday evening. There was clear offer and acceptance and we took steps to closing the deal. I had all my finances ready for the purchase. I emailed the salesman, Paul Pourhashem, my loan approval and copies of my Dl and insurance policy. Because of the weekend, salesman informed me that he would follow up with sales contract on Monday. On Monday at 11:23 a.m. (CST), Mr. Pourhashem texted me saying "I came in now and the car is sold find you another one."We, including my wife and kids were, very excited about this awesome vehicle and now we are super disappointed. In hind sight, I feel defrauded and misled by this salesman and his dealer. I assume Lexus Santa Monica had another buyer who outbid me for the vehicle after the fact and the dealer reneged on our agreement.

xx

6 de jun. de 2015

Santa Monica Lexus provides the best service. Angel Vasquez is very caring and kind. He explains every detail about the service, recommends services that are really necessary and always make the visit enthusiastic. The service center is always welcoming and comfortable. They also give nice models for the loaner. I'm very satisfied with the service everytime.

chinamantran

30 de may. de 2015

Daniel Rome exceeded all expectations of car buying. If I had to buy another Lexus, I would go back to Santa Monica Lexus and buy another! Excellent service!

Grace

6 de mar. de 2015

Be sure to ask for Rafael Navarro the Service Adviser he is very helpful & knowledgeable! Saved us money & time when I mentioned I have service coupon he immediately shows me which one saves us the most. Very friendly & professional!

Bentley Mike

21 de nov. de 2014

I have bought two cars at Lexus of Santa Monica, toy surprise they have done a fabulous job in renovating the dealership, I felt very warm and welcoming. That's just the decor, my praise goes to Mr. Jaden Noh I haven't had a more focused, kind and straight to the point person work with me in the matter Jaden Noh did, not even when I bought my BENTLEY at A well known couch dealership in Beverly Hills. Excellent service with out the unnecessary talk to build you up as other sales person tends to do! He was very helpful with the instruction on easy way to navigate through the instruments cluster. I will send my friends and colleagues to Jaden without a doubt and with confidence. THANK YOU JADEN NOH. Excellent job!!!

Ricardo T. Ramos

22 de ago. de 2014

Thanks a lot to Raul Sanchez, Ben Hodor, Enzo, Chris Young, and especially to Josh Mojtahedi. You guys are very accommodating, polite, and true to your words, which made my car buying an easy one, no hassle. The car that I bought (used M/BENZ 2005 S500V) has a defective windshield washer fluid reservoir which is not covered by the extended warranty nor the dealership's 30-day warranty for repair. With the intervention of Josh M., he sent back my MB to their repair shop, and have it fixed for FREE. Josh even offered me a car loaner should my MB needs to be kept by them. Also, Josh asked me to bring back my MB for the scheduled engine oil and oil filter change, again, FREE of charge. I was PAMPERED by them. LEXUS of SANTA MONICA, if it's the best of the bests, to me, it's the VERY BEST car dealership. To all the people who wants to buy their dream car, whether a new or used car, visit Lexus of Santa Monica and look for any of the person/s I've mentioned above.

Gayle Baizer

25 de jul. de 2014

Leasing my Lexus here was a real pleasure...got exactly what I wanted and will come back. Angel is my Service Writer and, as his name implies, he is wonderful! Thank you Lexus of Santa Monica.

Ben

19 de jul. de 2014

Went in to test drive a CT200h, Amon was very helpful, knowledgable and courteous. None of the salesmen were overly pushy about buying, thankfully.

Liz & Eddie

10 de jul. de 2014

I recently got an Is250 Premium Package from Lexus of Santa Monica and its was a great experience. Reginald Jones the salesman was great in helping us out with getting the car we wanted and made himself available for any questions we had. He was very informative in questions we had about the purchase and got us what we wanted at a good price. Once we had the vehicle Angela Durand was helpful in showing us some of the features the car came with and how they work. She also made herself available incase we came across something we needed help with. Even connected our bluetooth on the spot. So if your at this dealer see either one of them for any help or questions. Also the dealer is really elegant and clean.

Elonte

4 de jul. de 2014

Very big Thank you to Nyema Carson for makin my trip to San Mo Lexus a success, she was very professional and polite,and very efficient, she answered all questions and concerns, and it was a pleasure to meet this young lady! Thank you so much , and I love my car.

KeikoCHA

5 de may. de 2014

Tim Nelson is great! He is so helpful and takes good care of our cars with excellent services always.My husband and I love his customer service. We are very happy that Tim is there at Santa Monica Lexus.

dewolfp

3 de may. de 2014

I brought in my Lexus RX350 F Sport for service and advised my service advisor Mario Gonzalez that I would be waiting and he ensured that my service was expedited. I was very pleased with the service and advisor.

Joaquin Ortega

29 de abr. de 2014

I recently had my car serviced at Lexus Santa Monica, after a previous mechanic could not get my car to start. Johnny Mancias met with me at the service center and I could not have asked for better customer service. The mechanics diagnosed the problem quickly and completed the repair for a very reasonable price. Johnny did a great job of explaining the diagnostic and provided some good advice for future maintenance down the line. I highly recommend Lexus SM, because of the employees like Johnny.

ragmc1119

29 de abr. de 2014

Ruben was prompt and efficient. He greeted me when I drove in, remembered my name, and took care of me with a polite and efficient manner. He inquired about my wife and her car. He walked me to the front desk, and handed my papers to the cashier. She took them, and then after explaining the loan car process to me, walked me yo the car. Ruben called a few hours later and gold me the service people said I needed to replace the brakes and the radiator. He explained the cost, and the time involved and said he would call when the car was ready, which he did. My total experience was excellent. Ruben is a true professional, and I will return when my next service is due.

rpolep

28 de abr. de 2014

I have been using Lexus Santa Monica and Tim Nelson for years and have been totally satisfied. Tim does an excellent job and knows what needs to be done. He is very friendly and easy to work with. I highly recommend Tim.

samfusco

27 de abr. de 2014

Johnny is excellent.very attentive, honest and listens to customer concerns and questions. I would come back in for service with Johnny as my service writer.

Suebeehoney23

27 de abr. de 2014

Angel Vasquez is friendly, personable, attentive and very helpful. He kept me apprised of the status of my vehicle and did whatever he could to speed the process along. No one likes to be without their own car, but Angel makes it as painless as possible!

BOB444

26 de abr. de 2014

I LIVE IN CENTRAL LOS ANGELES AND GO TO SANTA MONICA FOR MY LEXUS SERVICE BECAUSE OF MY SERVICE MANAGER ANGEL VASQUEZ. I HAVE SUCH COMPLETE TRUST IN HIS JUDGEMENT THAT I CANT IMAGINE GOING ANYPLACE ELSE. HE IS A GENTLEMAN, A FRIEND, AND AN ADVISOR. I WILL BUY ANOTHER LEXUS BECAUSE OF ANGEL IF FOR NO OTHER REASON. BOB GERSHON

Ironingboard

26 de abr. de 2014

Great service from a great gentleman. I always ask for Pasual as he is thorough and sympathetic to my needs. He delivers my car serviced and on time always with a positive energy. Martin Page

nuramersi

25 de abr. de 2014

Ruben was very attentive to all my concerns and accommodated pricing concerns as well as small details about my vehicle.I was also pleased to get a loaner vehicle of my choice and a clean car when I returned.

Sonomaguitar

25 de abr. de 2014

Tim Nelson is absolutely the finest, most informative dealer representative I have ever met. Over several years he has always made sure my cars and I were treated well. After working with Tim for a few years, I sold my second car (BMW M3) and now own 2 Lexus vehicles. By handling service issues in such a flawless manner, Tim effectively sold me my second Lexus. As long as Tim is available, I will only own Lexus vehicles.I also appreciate the Santa Monica service center. They must be doing something right if they can retain and support an employee as valuable as Tim.

gratytude

25 de abr. de 2014

Johnny Mancillas was fantastic! He made sure to let me know everything that was wrong with my car ahead of time, and answered all my questions...and with a smile on his face.He was delightful to work with. He is an asset to Lexus. Everyone ask for Johnny!

xcxcx

25 de abr. de 2014

Heidi Cabrera was the service representative to help me. The process was done in the most friendliest and professional way I 've ever experienced. See you next time!

1ALAN

25 de abr. de 2014

I have owned other car brands and used several service centers over the years but until I bought my first Lexus (in 2001) and began using the Santa Monica Lexus Service Center I had not experienced consistent excellence. The SM Lexus service quality makes going in for service a positive experience. My favorite service expert is Tim Nelson. His knowledge of Lexus cars and how best to service them is awesome. His dedication, friendliness, efficiency, cost consciousness, and professionalism is one of the main reasons I continue to buy Lexus and repeatedly return to SM Lexus Service Center. I highly recommend him for any of your Lexus service needs.

drmellos

25 de abr. de 2014

Johnny Mancillas is very efficient with his friendliness in taking care of his customers when they bring their car in for service. He gets you in a loaner vehicle and out the door quickly, so you don't have to wait for a long period of time. I leave with confidence that my Lexus ES350 is in good hands, and they will get it back to me promptly, running at peak performance and looking great.

Douglas Brayfield

25 de abr. de 2014

Angel is the best service adviser I've ever worked with in any dealership. I trust him implicitly, and can always rely on his impeccable attention to detail.

emilyb0802

25 de abr. de 2014

I had an excellent experience with a recent service visit for my Lexus RX350 in Santa Monica. Angel Vasquez was particularly friendly and helpful, and went out of his way to reduce costs on our repairs and walk us through the process. I will definitely be going back.

nataliejo

16 de abr. de 2014

This review is for Mario Gonzalez and he is an amazing job! I really appreciated all his help and he did not try to over sell me with services that I did not really need like some other people would. He has excellent service and great customer care skills. He did not rush me to get my car either since I had a loaner car and could not come right away to pick up my car. I HIGHLY recommend him for any services you need done to your car. I cant wait for him to help me again. The overall experience was amazing and great.

bcook21

15 de abr. de 2014

Ruben pursued an issue I have been dealing with for a few years. My car was shuttering at a stop and finally starting losing oil. Many trips to SM Lexus for the same issue went unresolved until Rueben was able to get my car fixed under warranty. I am thankful to him and finally SM Lexus for fixing the problem at no cost to me.

producer12

15 de abr. de 2014

he was very friendly and very responsive and would definitely return to see him. it was my 1st service appt and really liked how he made sure my car was finished as quick as possible and kept me posted throughout . Thanks Angel

Mgoldstein2284

11 de abr. de 2014

George Connolly at Lexus Santa Monica service is awesome!! He provides fast and excellent service! I trust him with my vehicle and to provide me with a reliable and honest estimate. I will continue to service my vehicle at Lexus of Santa Monica.

dlkjet

9 de abr. de 2014

I have had the BEST Automobile Experiences in my history of Vehicle Ownership with Lexus Santa Monica. I could rave about the sales department and Matt Unger but my multiple repeat buying speaks for itself. Angel Vasquez is an excellent example of Professionalism with enthusiasm. He is more than a Service Advisors, but I'm sure who ever is reading this already knows that. Knowing that Angel has my best intentions as a Lexus owner puts me at ease with the responsibility of my vehicles being in the best possible condition for travel. I am ever so grateful & thrilled to know these 2 gentlemen and have the pleasure of doing business with them....Douglas Kaplan

dimitrin

9 de abr. de 2014

George was able to take care of my car efficiently and effectively. I ended up need more then a service due to maintenance issues. he was fair with pricing and was able to get it done quickly.

Joe Pacino

9 de abr. de 2014

My wife and I were gratified to find Sara Grimwade and Angela Durand in charge of our Lexus purchase. My wife is partial to women and thinks that they are easier to deal with than men in conducting business. After my expeirence with Sara and Angela, I agree with her. Both women were extremely professional and made us feel at ease and comfortable in our negotiations. I applaud Lexus of Santa Monica for hiring these women and will tell all our friends that this Santa Monica dealership is the only one to work with.

puncheej

8 de abr. de 2014

I used to go to the dealership in Beverly Hills but never again since visiting this dealership and working with Johnny. Two words: honest and attentive. I was talking with another customer in the lobby while waiting for my car when Johnny found me to tell me my car was ready. His disposition was so pleasant that, unprovoked, the customer leaned over and whispered to me, "why don't I have your service guy?" He didn't try to upwell me into other services or items, which made me relax while there. I'll be back at the dealership and making my appointment through Johnny.

kristeenvf

8 de abr. de 2014

Took my car in for 10k mile service and it was as pleasant and painless as possible - George got me set up with a loaner car and called me as soon as my car was ready for pick up. It was in better shape when I picked it up than when I dropped it off (love a free car wash with every service!). The warm cookies in the waiting area aren't a bad touch either.

sharonagold

6 de abr. de 2014

I have been a customer for years and have always have been very happy with their service, especially Mario Gonzalez. Lexus's service is excellent, reasonable and very customer friendly. They do great work and really know how to keep their customers happy. I wouldn't buy or lease anything but a Lexus and only from Lexus of Santa Monica.

plevita

6 de abr. de 2014

What i like about george is his ability to communicate. I dont know anyone who enjoys the car service process but george makes it less onerous. I want to know what's happening & george keeps me informed.

wbcohen

2 de abr. de 2014

I have dealt with angel vasquez for several years, and I welcome this opportunity to comment on his service. He is a most affable and friendly individual who combines these attributes with total familiarity with the Lexus product. When I purchased my pre-owned Lexus LS600L tire pressure was decreasing in 3 out of four tires. He quickly found out the problem: rusting out of the wheels due to location at the beach. He immediately replaced all four wheels eventhough it was quite expensive for the dealership. He always has a rapid and accurate answer for any question I have about my car. We have had long and enjoyable discussions about our kids, and I wish him the best for his son who is entering college next year. william b cohen md

sugarman007

29 de mar. de 2014

I drive a long way to Santa Monica Lexus only because Angel Vasquez is my service agent. If he wasn't there I would go else where!He does a great job in customer service, personal touch, and taking care of both my Lexus's. He presents the service i need in a way thatdoesn't pressure the client! He let's me choose what I want to do and what I can do in the future. I trust him as he has built a that foundation from the very beginning of our dealings. When I had another service agent once to handle my problems it turned into a very bad experience!I rate Angel a strong 10 plus. Santa Monica Lexus is lucky to have him on staff!!RespectfullyMark Sugarman

Harry2014

28 de mar. de 2014

Ruben Loredo does a great job coordinating my service needs and accomodating my challenging schedule. it is a pleasure to work with Ruben and his team.

1111carlos

27 de mar. de 2014

I brought my Lexus vehicle in in March 2014 to be serviced after purchasing it from a non-Lexus dealer. Pascal Barba assisted me, and having been a service technician prior to his being a customer service rep, the knowledge and expertise he afforded regarding vehicle maintenance and recommendations were very helpful. He pointed out specifications and vehicle history for me which led to very important work being done on my car. The dealership I bought my vehicle from agreed to pay for any repairs, and Pascal and his team took uncommon initiative to ensure the dealership was made aware of the work and handled all aspects of the transaction arrangement from beginning to end. This is a friendly service center and they're loyalty and follow through are sound. I stand impressed and gracious. Thank you to Pascal and his team. I have no hesitation recommending my vehicle be serviced at their service location.

Cam

13 de mar. de 2014

I am extremely pleased with my experience at Lexus Santa Monica. Reggie Jones was able to put me in a brand new Lexus IS 350 F Sport. Reggie made the process simple and has a great personality. I have already recommended Reggie to interested car buyers. Angela Durand was very knowledgable and gave me an awesome tour of my new vehicle! She answered all of my questions and made me feel extra comfortable leaving the dealership in a new car. I highly recommend Angela Durand and Reggie Jones at Lexus Santa Monica!!

Nadine5

12 de mar. de 2014

I have been servicing my Lexus RX400 with Mario Gonzalez at Santa Monica Lexus for 6 years. Mario has always made sure my service experience was perfect. Mario checks my records to make sure I am getting the service needed, he makes sure my car is done when promised and he is always friendly, professional and attentive. I have never kept any car for more than 2 years, but my RX400 is now 6 years old and it still looks and runs like new. I thank Mario and Lexus Santa Monica for that.

KP

9 de mar. de 2014

Have bought several cars and this is now my third from this dealership. Caitlin and Angela were helpful, professional, and approachable. I anticipate purchasing other cases from them in the future. Job well done.

Chris B

3 de mar. de 2014

So...I am not your typical car buyer in most ways. I was not coming in with an existing vehicle, as living in Santa Monica / most of the "west side"...you can get away without having a car for quite some time. The problem with walking into a dealer off the street is that most don't take you seriously, especially when you walk in wearing jeans and a t-shirt ;). I knew I wanted a sporty luxury sedan, so I looked at your common players (BMW, Audi, Mercedes, Infiniti). All of these dealers are walking distance from my apartment in Santa Monica on either Wilshire or Santa Monica Ave, so I walked in with an interest in test driving. Now, I am not a snob by any means, but I do have an eye for great customer service. Let me tell you about my experiences at a few local dealerships and why Lexus Santa Monica wins: Infiniti of Santa Monica - I walked in off the street, wanting to test drive. I started looking at the G37 and Q50. I was in there a solid 20 minutes before even the receptionist acknowledged me. When they did, I was informed that they were extremely busy and could not do a test drive at that precise moment. Busy? REALLY? I was the only person in the dealership, you should probably look around before using a canned excuse why you think I am unworthy of your time. BMW of Santa Monica - I walked in off the street again and no one really acknowledged me. I walked around the lot a bit and finally someone acknowledged and came out to chat with me. We chatted about a few vehicles on the lot and getting you to allow me to test drive was like pulling teeth. Yes...the vehicle may not be the exact one I was looking for, but when I said that I enjoy driving, I thrive on performance vehicles and that I have never driven a BMW...you had the perfect opportunity to sell me for life on BMW performance. Instead, you waffled so much that I left, figuring that you actually did not want to sell a vehicle. Even more interesting: I returned to both dealers above, except the second time around, a friend with a high end luxury sedan drove me to the dealer. Funny how both dealers suddenly were falling all over themselves to wait on me and listen to my every want and desire. Lexus Santa Monica was different though, I walked in off the street, again...in jeans and a t-shirt. I was greeted by Ctesiphon "CT" Ledesma. We chatted about what brought me in and I expressed interest in a sporty luxury sedan. He instantly knew what I wanted, before even I knew. He brought me around the dealership and introduced me to the IS Series and we chatted about the various models and packages. I expressed some early interest in the IS 250. I made it clear that I wasn't buying today, but he still wanted to introduce me properly to the IS 250 with a test drive. Who am I to turn down a test drive? So, we took one out for a spin. I liked the vehicle, but as I said, I wasn't ready to purchase. He introduced me to his sales manager Ray Spence and we all shook hands / exchanged cards and chatted about timeline. It was surprisingly low pressure. I came in the following day, just to show my partner the vehicle I was looking at. Everyone was, once again, super friendly and accommodating, and offered to get my sales person. Finally, I was getting more serious and scheduled an appointment, where we chatted about colors and final trim levels. I realized that I actually wanted a little more power, so we did a second test drive, except this time with our prospective vehicle, an 2014 IS 350 F Sport in Matador Red. Now I was sold...we worked out a deal, but I was waiting on some funding to my bank account. We put the deal on ice and stayed in touch throughout the entire process via email / text message. Two weeks later (this past Friday night), we completed the deal and I couldn't be happier. Thank you CT Ledesma (Sales), Ray Spence (floor manager), and Bob Uchida (finance) for an awesome car buying experience!

ssimon96

17 de feb. de 2014

I have been a very satisfied .buyer of Lexus cars since 1988. There two reasons I return. One is obvious...the car. Service is the other.My service reps get better and better..I am not quite sure how that happens as the bar was high 25 years ago.In any event as long as Lexus continues to manufacture fine cars and dealers deliver great service I shall continue to return.Thanks Mario.

scanton

15 de feb. de 2014

My family has owned Lexus cars since 1995 and has used other servicing centers. The worst service was at the Glendale area and so far Jose Gamboa who I have known since 1995 tops the scale on friendliness, competence and gives me great advice as to what service to go forward on. Just this service period he informed me that if I waited for another six months, the alignment price would go up fourfold compared to if this were done this time. THe rest of the team at the Service area were also great.

jbjpmj

8 de feb. de 2014

Arrived at 7:15 am for 5,000 mile service. Angel right on top of it, in and out, said it would be ready within 2 hours--it was 1.5 hours, and ready to go. Friendly, professional, personable. First class.

dardenkoa

3 de feb. de 2014

Disappointed with Angel Vasquez after having gone to this dealership for years. Angel added non-essential service items during our routine oil change without discussing/offering them first. We almost paid for a $200+ fuel injection service without being asked or asking for it. When we noticed it on the invoice, we asked him about it and to remove it. He toss the original invoice in the trash. Later on, when we confronted him about the incident in the morning, he lied that he offered the option first before printing anything out. Why do you lie and try to deceive your customers who are already overpaying for your services? Angel Vasquez should work for a shady used car dealership. Because of him, we are never returning to Santa Monica Lexus and will deter anyone from going there.

terryk1

30 de ene. de 2014

I took my car in to have the side door moulding replaced. My service adviser, Angel Vasquez, had the part ordered and delivered in 1 day. He researched it and got me the best possible deal. I brought the car in that day and Angel made sure I had a loaner. The car was done in the amount of time promised and he made sure the work was done perfectly. Angel has always been very professional, helpful, and friendly. He goes above and beyond what's required of him to make sure I'm happy with whatever work is done. I always make sure I see him when I have a problem because he knows his business and takes good care of me whenever I bring in my car.

musiclaw01

29 de ene. de 2014

As usual, the service department was terrific. Mario Gonzalez goes out of his way to solve the problem in the most cost-effective way, always committed to explaining things clearly and to making the customer happy. The job was done very quickly, with a loaner car for the day. If there is a question about whether the repair is covered by warranty, contrary to most dealers (who will tell you "It's not covered; have a nice day."), Lexus Santa Monica will try to help you get warranty coverage. Put simply, they are competent, efficient and couldn't be more accommodating.

rastadawg11

29 de ene. de 2014

As usual, service representative Tim Nelson was a superstar. I have had my car serviced with Tim for the past 10 years at Lexus Santa Monica. Tim always makes sure that my service is performed correctly and honestly. He is the main reason that I continue to have my car serviced by Lexus Santa Monica. Sincerely,Clarence Johnson

elsa11

27 de ene. de 2014

I took my car in for service twice already and the service I got from Mario Gonzalez was great, he is a great service rep.Thanks.Elsa E.

ktlee

27 de ene. de 2014

Tim Nelson at Santa Monica Lexus is an excellent Service Consultant who has helped me to have outstanding service experiences since he first helped fix a difficult noise issue with my new IS350 over 6 years ago (he heard me, drove with me, heard the problem, communicated it to the techs and they fixed it!).Whether I go in for a recall repair or routine service, Tim is warm, helpful & professional - and he seems genuinely happy to see me! His high standards and attention to detail are very helpful. For example, I went in for a recall repair recently, but when Lexus did the courtesy check of all systems, topping off fluids, checking the brakes & tires, etc., they found that two tires needed to be replaced. Tim pro-actively contacted my Tires For Life warranty rep & got that ball rolling while keeping me informed throughout via text, email & phone calls. Tim advocates quite well to get things accomplished and completed in a timely fashion.I have to go to Lexus for all services to keep my Tires For Life agreement valid. I wasn't happy about it initially, but I hoped it would be worth it. As it turns out, Tim at SM Lexus makes it a pleasure and never something I worry about at all. I'm usually greeted immediately, enthusiastically, & with a big smile by Eddie Sanchez - & Tim pops out a moment after him. After a friendly hello, Tim reminds me to take everything I might need- rattling off suggestions, "remotes, chargers...." so I forget nothing- & he makes sure I have mentioned any & all concerns and quickly we're at his desk completing paperwork. Tim then walks me to the cashier & helps secure the helpful Courtesy Loaner Lexus that makes service visits seemless - almost no lost time & no lost vehicle. Perfect! Tim reminds me to have some delicious fresh coffee (if he hasn't already brought it to me - for real!) & a snack and, after sitting for 1-2 minutes, I'm called up & checked out. Santa Monica Lexus is quick, efficient & polite. And, all of that is usually withOUT an appointment.Finicky Bluetooth usually sends me to Parker Hawley (thanks again!!) or another willing and helpful team member to pair my phone with my Courtesy Lexus - the whole team is relaxed, comfortable & seems to really enjoy their work.Over the years, Tim has helped me understand and fully utilize my warranty, he's taken time to be sure I fully understand what's happening with my car so I can make the most informed decisions possible. He's helped me feel safe & gotten me in quickly when recall issues come up. Tim truly makes me feel like I'm his only customer & this his job is to make me happy. And he does! I am in very good hands with Tim Nelson at Santa Monica Lexus.

prjoesha

22 de ene. de 2014

Mario Gonzales is by and far the best service consultant I've encountered while bringing my Lexus vehicles into the Santa Monica shop. Generally, when making an appointment online, the service consultant that I was "appointed" to was never the person that ended up helping me. And, yes, this happened again.I have a new Lexus that needed a basic 5000-mile service done. Had an appointment with another person, but that person conveniently was out to lunch, even though I was booked with him. The welcome crew went and got Mario for me. He was all smiles and welcoming, like he was my appointed consultant all along.Because my new Lexus was purchased at another dealership, my car wasn't in the SM system...not a problem. Mario quickly went through the records and made the updates to ensure that my new car and I were updated in their database. The entire time, Mario was friendly and thorough, making me smile and laugh with small personal stories, as well as telling me about how fantastic and fun my current car is. He easily was able to tell me about the other services the SM location offered, without it being a "hard" sell, but also telling me what they'd be doing to my car, and what I should be on the lookout for in the years to come.He check on me during my wait, and pretty much ensure that because I was waiting in the lounge, that my car was done quickly and efficiently, and even washed.Needless to say, he'll be my main consultant whenever I have to go back to get my car serviced.

dmoliker

22 de ene. de 2014

I have been driving my IS Lexus 300 for eleven years and it still is in excellent condition. I was met by Mario Gonzalez the first time I tookmy car in for servicing and I knew from that first day that this person is special and have depended on him ever since. He is always available,knowledgeable, responsive to my questions and concerns and has made my ownership of a Lexus the best experience dealing withany servicing operation since I started driving - and that was in 1948.Ditta Oliker

FranYeoman

14 de ene. de 2014

This is the fourth Lexus that my husband and I have purchased at Lexus of Santa Monica. The last two were from Roxi Colatrella.. She is a wonderful person and, a great salesperson who really knows her cars. I feel that she goes beyond what is needed to help one make the right decision for the right car. I will always recommend her if someone is looking to buy a Lexus.Fran Yeoman

SherryS64

13 de ene. de 2014

I was very happy with the service I received from George Connolly. He kept me informed every step of the way during my visit. He told me the time frame and it was met. I would recommend George highly.

drrevenue

8 de ene. de 2014

I have known Heidi for many years as a cashier and keeper of the loaner fleet. She has aways been great to deal with. Now she is my Service Advisor. I'm very impressed with her knowledge. She has a huge advantage because she has worked for Lexus Santa Monica for so long. This is my 5th Lexus. One of the main reasons I never shop for a car is Heidi. She makes my experience with service easy and convenient. My loaner is always ready. And she always is cheerful with a great smile. What more could I ask for? It is a please to do business with Heidi.

DAG2013

29 de dic. de 2013

Lexus Service is as good as it gets. Steve Adams is extremely responsive. The service experience is one of the best aspects of having a Lexus.

juliacn

24 de dic. de 2013

Thank you Heidi for excellent service. You were friendly and really seem to care about your customers. You put me at ease and went above and beyond what I had expected from any service rep as I've had bad experiences in the past with other facilities. I will definitely see you in the future for my servicing needs.Best, Juila

larrylife

21 de dic. de 2013

FIRST 5 THOUSAND MILE SERVICE EVERYTHING WAS FINE. ANGEL VASQUEZ DID A PROFESSIONAL JOB. I will continue to bring the car back for future services.

Fatoumata

14 de dic. de 2013

Each time I have a service at Santa Monica Lexus I have had a wonderful service and a amazing work. It always make me happy to visit . However I have been served today by Angel Vasquez he was excellent and he really has an experienced how to take good care of the customer matter.

circuspeanut

9 de dic. de 2013

We have dealt with many different dealerships and our experience at Lexus of Santa Monica is always top notch. Jose Gamboa's, helped us in getting our car serviced; his customer service and friendliness is amazing. He was extremely detailed in walking us through the extended warranty process. I've been there and done that, dealing with extended warranties and there loopholes, but with Jose being able to email or call him was great this was the smoothest warranty process we've ever had. In the past, experiences with other dealership service departments was always a hassle, like we were interrupting them, but Jose made us feel like he was there to help us understand everything and made an overall wonderful experience. We couldn't ask for a better dealership, a better experience, or better service. Forever Customer!!

reyes1120

6 de dic. de 2013

This is one of the worst experience buying a used they give me a used with alot of problems.l return the car 12 hrs after a purchase when I found all the mistakes, and they were very rude with me the car had 5 day on the shop they don't fixed yet. The clucht don't work the rpm don't work. This it not all.they don't even offer me a car to drive. I got to call the corporation to make complaints and return the car to the financial bank. They're selling used cars and don't even check the cars. I had to get attorney to take care of all this situation. This sucks

bethjs

30 de nov. de 2013

All of the employees at Lexus SM are professional, efficient and courteous. My service advisor, Angel Vasquez, always goes the extra mile to provide excellent service.

Barbs2k

29 de nov. de 2013

I am very satisfied with Santa Monica Lexus and Jose is wonderful! Very courteous, extra helpful and very nice to accommodate customer's needs!Thank you!

pamelabailis

26 de nov. de 2013

Service today with Pascual Barba was excellent. Everything he did was efficient and effective. He demonstrated professionalism and courtesy. Mr. Barba directly answered all of my questions, and responded to my concerns. He made recommendations and let me know that the technology would let me know when my next service is needed. Everything was done in a timely manner, according to what he promised. Thank you for giving my car a wash!

danacamille14u

20 de nov. de 2013

This is a great service center and TIM is the best! I always receive excellent service and love the environment. They even helped me with my car seat by caring it to my loaner car for me. Everyone is always polite and helpful.

JessicaErnst

18 de nov. de 2013

One of the many benefits of owning a Lexus is their customer service which is to be expected. Since owning my Lexus I have had a few experiences with the service center and as always I am very pleased with the overall experience. I have two kids and a crazy schedule...The last two times I was at the service center were particularity exceptional as I was taken care of by Angel Vasquez, I have to say he went above and beyond to make both experiences an easy one. His his costumer service etiquette surpassed all expectations.

George A.

17 de nov. de 2013

I received excellent customer service buying my pre-owned Honda from Santa Monica Lexus. I give 5star***** ratings to sales man and manager, Ben Hodor for his super caring character. He is very understanding and nice to his customers. Highly recommend it. What a great Deal!! Thank you so much.

ddt72

16 de nov. de 2013

I had a great experience with consultant Richard Tran. He was professional, courteous and an excellent advisor. The parts were ordered in a timely manner and the follow up appointment was scheduled as soon as possible. I would definitely ask for Richard next time I need to visit the dealership.

LexusAl

16 de nov. de 2013

This is the second time that I've used SM Lexus service and I've been VERY pleased. The service rep that helped me this time, Angel Vasquez, was very friendly, professional and helpful. He kept his word as to when my car would be ready and he contacted me promptly with a pick up time, so that the service visit was as painless as possible. I could not have asked for a better agent to help me. Also, SM Lexus service provides a loaner car free of charge. This is an INCREDIBLE service to their customers. This is my first Lexus, but if the attention provided on both the sales and service sides continue to be as good as they have been so far, I don't think I'll ever drive another car.

Tom Byrnes

15 de nov. de 2013

I have had my 2006 Lexus 400h serviced by Santa Monica Lexus for many years, even though I purchased the vehicle as a new car from another Lexus dealer. I have been very pleased with the service, care and attention that I receive at Santa Monica Lexus. Thank you.

Ryan A.

2 de oct. de 2013

Angela Durand and Daniel Rome were extremely helpful and accommodating while I was looking for a new car. I have leased four cars from this location and keep going back because of people like Angela, Daniel, and Jimmy Kim.

katwar68

3 de sep. de 2013

Everyone at the dealership went out of their way to find the automobile I wanted to purchase. They checked the entire US to see if the car was available in the color (Cereulean Blue) I wanted. Since it wasn't anywhere to be found, Neal Greene called us to tell us that they had just received an ES in the color we wanted but it was the Hybrid model. We drove down the next morning to test drive it and loved it! At 40 mpg what's not to love. The entire process of purchasing it was simple and efficient . Their Delivery Specialist, Sara gave me as much time as I needed to familiarize myself with the car, and Roger, the Finance Manager handled the paper work quickly and efficiently. All in all, we had a wonderful, easy experience . Lexus is known for their commitment to clients and treat you like family!

Nicole Owens

2 de sep. de 2013

I inquired about a CPO Es350 online and wanted to negotiate without going to the dealership as I have a very busy schedule. Unfortunately, Art did not take me seriously and gave me an absolutely offensive trade in value for my car (about $7000 less than low blue book). Art called me to discuss the specifics of the deal and it sounded as though he was eating his dinner during the conversation. Needless to say, I went that very night and purchased a 2013 es350 from Lexus of Riverside and was given $9000 more for my trade in. I paid cash difference and the whole process took less than an hour. Lesson learned Santa Monica...always assume a buyer is very serious

fw1234

31 de ago. de 2013

I recently purchased a rx350 . The salesman ,Neal Greene waas Great. No pressure and very knowledgeable about he car. The negotiations were easy and I got a great price. they even included the second year of service. I would definitely buy a lexus form them again.

lexusnewbie

18 de ago. de 2013

The service center at Lexus of Santa Monica is nothing short of perfect. From the initial intake to meeting with a service advisor to the reception area before you pick up a Lexus loaner, everyone is professional and makes sure you have a great experience. Specifically, my service advisor, Freddy Hall, accommodated all of my needs and even followed up with me on a Saturday evening after 7pm -- I don't know of any automobile service people who work past normal business hours on a Saturday! I was beyond impressed with Freddy Hall's attention to detail and concern for my needs that I feel it necessary to write this review. If you live on the Westside and want a phenomenal Lexus service experience, do not hesitate to check out Santa Monica Lexus and be sure to ask for Freddy Hall. You will not be disappointed!

timgrayDV

13 de ago. de 2013

It's always daunting to get a new car, but the team at Lexus Santa Monica made it a good experience. They treated me well, were very attentive, explained all the options clearly and made me feel appreciated and important. Neal Greene, Miguel Soriano and Caitlin were all terrific. Highest recommendations.

MelLevine

5 de ago. de 2013

Freddy Hall and Angel Vasquez were superb; excellent service on all counts. Your front desk was not superb. I had told Freddy and Angel I was in a huge hurry. Freddy did all he could at his end to move quickly. The front desk required that I wait until all others were served, even though this was the only time in 20+ visits over the years to you which I had made a request for very fast service. Finally, I asked Angel for help and he, despite the front desk's telling him I had to wait longer, came out and got me my loaner immediately. The delay caused me to be late to an important meeting, which was entirely unnecessary and left me feeling unhappy -- despite the excellent service I received from Angel and Freddy, both of whom are terrific.

Nic

3 de ago. de 2013

If you are thinking of buying a Lexus, these are the guys to see. I bought my brand new 2014 IS from Angela Durand and the experience could not have been more pleasant. Not only did she explain everything about the vehicle before and after sale, they got it in especially for me as I wanted a black on black one and never pressured me into buying it and wanted to make sure I loved the car. Jimmy Kim the sales manager then helped me get the deal I wanted and I drove away in my new car. They have continued to follow up with me on to make sure I am loving it. Make sure you ask for Angela Durand.

furd29

25 de jun. de 2013

Mario was friendly, courteous, very professional, and quite knowledgeable. Since we bought our RX in Texas, this was my first experience with a Lexus dealership in California, and working with Mario left a very good impression. It was a pleasure doing business with him.

frugalbuyer

22 de jun. de 2013

This month, I decided to purchase a new 2013 Lexus ES350 without Navigation. I contacted a dozen Lexus dealerships in Southern California with what I was looking for an my price range. Most of the dealerships only sent generic responses or did not reply at all. Lexus of Santa Monica was one of the four dealerships that made an earnest attempt to get my business. I narrowed it down to Santa Monica and another dealership, and both made competitive offers. In the end, I went with Santa Monica Lexus because Jorge and MIke delivered every single item I was looking for including price, extras, color, and even found me a car with Michelin tires to top it off. Jorge was very good about staying in touch with me by email and calling me from time to time to update me on status of deal. Jorge was my go-to-guy for this transaction and Mike made it all possible. Car came in on a weekday from Port of Long Beach and I was able to pick it up at dealership on a weekend. Painless process. Bob Uchida, Finance Manger, took care of financing and got me a great APR so I gladly went with Lexus Financial. They pulled credit report from Experian and TransUnion. Sara Grimwade gave me a tour of the car was was very pleasant. Another thing I like about this dealership is that its interior design is very open and inviting. Feels like you're in lobby of a hotel. Would definitely recommend Lexus of Santa Monica and their friendly staff to my friends and family. Jorge and Mike are terrific and will go out of their way to make their customers happy. Thanks a bunch!

aebernstein

19 de jun. de 2013

I purchased a Lexus Hybrid SUV from Santa Monica Lexus. They have called me 8 times, sometimes at dinner time to remind me to bring in my car for an oil change. They are badgering me and I think you should know the problem. It is not worth the inconvenience to buy from them. I am old enough to service the car when I am willing to so.

jsalazar1468

12 de jun. de 2013

This is my second time visiting Lexus of Santa Monica. Mario Gonzalez took such great care of my wife an I the first time around that I refuse to deal with anyone else. Mario is the epitome of professionalism. He has a kind demeanor and is extremely knowledgeable. I appreciate the fact that Mario makes every effort to ensure that I am satisfied with his service as well as that of the Dealership as a whole.Truth be told, I stem from a very humble background. Owning a luxury vehicle such as a Lexus was a rather bold step for both my wife and I. But after getting a taste of the unmatched customer service offered at this Dealership, I feel completely justified in splurging a little for our Lexus. At the time of purchase, neither my wife nor I realized that when buying a Lexus, you are buying more than just a luxury vehicle, you are also opening the doors to the superb service that Lexus employees like Mario Gonzalez offer on a daily basis.I am grateful to Mario and Lexus of Santa Monica for treating me with class and respect. It is not everyday that one gets to walk into a facility and get treated like a king. Truly amazing! A pleasure to deal with and a great overall class act. That is how I can best describe Mario. But don't take my word for it. Pay this man a visit for yourself and I am 100% confident that he will not disappoint.

Ashley M

3 de may. de 2013

There was a little miscommunication at first but Kelly Gugerty made my buying experience great with the help of her manager Armin. I would highly reccomend working with them should you need a new car from Lexus. They are located at the Santa Monica dealership

Prhalpern

6 de abr. de 2013

This is my second lease at SM Lexus. I am a bit of a particular customer. But Micheal and Neal worked to accommodate my requests. The team moved me in to a new lease so smoothly and easily, it was great. No "BS", no games and lots of help with the little details - like helping me figure out all the new car features. Neal was very patient with me. We struck a very fair deal, i was satisfied. Even going thru the paperwork with Bob was quick and seamless. No last minute surprises. This is not the closest dealership to me, but I will remain loyal.

Ken

28 de mar. de 2013

Generally, buying a new car is not something that I look forward doing. But my experience with LEXUS OF SANTA MONICA, was a fantastic one, as from manager Mr. Kim to sales associate Caitlin Cohen were very professional and treated me very fair and up-front, I got a very good deal, compared to other dealerships that I visited, they were honest and to the point with me. I definitely recommend this dealership for their professionalism.

mhstack

24 de mar. de 2013

i purchased a pre-owned 2011 ES350 lexus at lexus santa monica on friday 3/15/13. my salesperson was Ala Modami. i would like to send a comment that I felt Ala was an extremely exceptional salesperson. I had a very good experience buying this car at lexus santa monica. Ala was pleasant to deal with and never made me feel pressured or uncomfortable. He was very informative about the cars on the lot. I told Ala my budget and he did not try to manipulate me to buy something more expensive even though i inquired about more expensive cars such as the LS 460 to get a comparison to the ES350.Ala knew the date(price, mileage,assesories,etc.) on every car that i inquireed about.....without having to pull out a sheet or list or run to a computer. he was patient with me when i told him i needed time to check out other models and manufacturers. I look forwaard to returning to lexus santa monica in the future.mark stack

lesleylzm

10 de mar. de 2013

I cannot say enough nice things about Matt Unger. He is the most attentive, honest, friendly and knowledgeable car dealer I've ever had the privilege to work with (and trust me, I've leased quite a few cars). I would never go anywhere but Santa Monica Lexus for a car, and that's all because of Matt and his excellent attitude and service. Matt actually makes it a fun process to buy or lease a new car.

Lesh K.

22 de feb. de 2013

I recently bought a 2013 RX350 for my mom from Lexus of Santa Monica and Neal Greene. I was amazed on how helpful and attentive the team were to my families exact needs, especially since the requirement of the purchase was a result of an auto accident. They were extremely helpful during this sensitive time for my family. In addition they were able to meet and exceed my expectations of the Lexus brand and truly made it an outstanding experience.

Jacquelyn~Happy Customer

20 de feb. de 2013

When I bought my Lexus at Lexus Santa Monica, I was referred to Angel Vasquez for my service appointments. For the past four years, Angel as gone above & beyond to make sure my car is taken care of perfectly! He keeps me informed, gets everything done, & makes sure my car is ready on time... every single time! I'm happy that I can always count on excellent service from Angel Vasquez!

Dr D LEXUS OWNER

17 de feb. de 2013

I have been 100% satisfied with my Lexus RX350 since I started my lease 2 years ago with the Lexus Santa Monica dealer. Neal Greene has been my advisor since the time of the puchase, and I am happy to give him the best review possible. Neal has been consistently helpful and supportive, and he has always received me graciously whenever I have spoken or met with him to discuss my lease and possible future options. He is always available to provide me with the information I need about different financial options, and I always have the feeling that he has my best interests at heart. I have complete confidence in Neal as my advisor, and it is largely because of him that I shall continue to be an enthusiastic Lexus customer in the years to come.

serna87

12 de feb. de 2013

My dad took me to buy a 2010 Lexus Rx 350 and we were greeted by Jerry Banderas. A very professional sales man!!! He gave me full instructions on how to use the bluetooth system and showed me all the functional details of the car. He had great knowledge about the vehicle and was very helpful. I am very satisfied with my purchase and service!

mrman4

5 de feb. de 2013

Bob Lattimore has always provided a superb customer experience for the 3 Lexus vehicles I've gotten through Lexus Santa Monica.Along with Michael Fleming, the team provided me excellent service yet again. They were clear and fair throughout the entire process, understanding what was important to me and getting the deal done.I would absolutely recommend Bob and the Lexus of Santa Monica Team!

Jeff B

5 de feb. de 2013

Angel, the service manager, kept me well informed throughout the vehicle reapir process. I am particualrly impressed by his follow up and attention to detail.

LexusFan

1 de feb. de 2013

I love the wonderful service I receive at Lexus Santa Monica. My Service Advisor Angel gives me world class attention for my vehicle with the ultimate professionalism to every detail......

armengalstian

10 de ene. de 2013

Amazing price service and courtesy will always go back for a Lexus. My sales man Daniel Smith spent over 2 weeks called and texted me until he got me the car i wanted at the price i wanted to pay. Thank You Daniel Smith

dgensler

16 de dic. de 2012

I just bought my third Lexus from Neal Greene. I've been impressed with how helpful, responsive and honest he has been during each of my searches. I would say he is the best dealer I have ever dealt with.

jrlamb

29 de sep. de 2012

Tim Nelson is outstanding. He truly cares about his customers. Friendly, empathetic, professional, follows-up with the vehicle and the customer. Goes out of his way to make the customer feel they are in good hands. Doesn't attempt to add unnecessary repairs or inflate the price. Whatever is wrong, if anything, with my Lexus ES 330 is what is wrong. Nothing more. Tim and a couple of his service co-workers are the only reason I still go to Lexus Santa Monica. I believe the quality of the other service professionals have benefited from Tim's presence.Hopefully Tim will be promoted to be the supervisor at some point. His fellow service professionals would benefit from his high standards and mentorship in that position. Tim would be a welcome replacement and significant upgrade from the current supervisor, Daniel, who should not be allowed any human contact.Any customer would benefit greatly by requesting Tim to handle their service.

opeclol

25 de sep. de 2012

Dany Banayan and Steve Kindle were both extremely professional and I would fully recommend purchasing your car from Santa Monica Lexus. After visiting and attempting to negotiate with every other Lexus dealer in LA I was finally able to make a deal with Santa Monica Lexus, particularly with sales manager Dany. There were no games, gimmicks, or surprises throughout the entire process. I never expected to get such a great deal from a car dealer in Santa Monica, but SM Lexus offered the best deal in the city.My salesman, Steve was very helpful and knowlegable about the vehicle. He gave a full instruction on how to use my new hybrid and also how to set up the bluetooth system. I am very impressed! I would buy from them again and recommend my friends and family to do the same.

Sport Guy

13 de sep. de 2012

Jimmy Kim and Irv Steinman. Studs. I leased a 2012 IS250 F Sport this weekend and the duo were exceptional throughout this whole process. Their professional demeanor as well as cordial, outgoing, and straightforward personalities made it an easy choice for me. Sure, I was staring down the barrel of an A4 and a 3-Series as well but these guys spoke with a conviction rare in this industry. They believed in what they were selling, and that came through in their speech. If you're looking to lease a car at a great price, this is where you go. Thank you for walking me through this process, I will most certainly be coming back to your dealership.

Service Guy

13 de sep. de 2012

I've been a mechanic in the past, so it's always fun to listen to car dealers lie to me. You need this and that blah blah. So far, Lexus of Santa Monica hasn't done that to me once. I've had my IS250 in their shop several times for various problems, and recalls. Rental cars are a snap with them, service is good. No lying. It's expensive, but, well, it is a Lexus.

car shopper

13 de sep. de 2012

I leased an IS last week at Santa Monica Lexus and I cant believe that I am writing a good review about it. Ashley was the woman I worked with, that gave me an exceptional deal with a friendly smile. I got the exact colour, model and lease payment I asked for. (great inventory) I dread the whole dealership experience usually. this time it was efficient, fun and informative. This will be my third new Lexus and I have to say Ashley really knew her stuff. Its amazing how fast tecnology changes. She got me out of my previous Lexus into a new one like a breeze. The place has an historic charm and a relaxed vibe. If you are looking for a place to get a new lexus without the typical finagling then go to Lexus of Santa Monica and ask for Ashley! The only reason I didn't give 5 stars is because I have had problems with the service department. This time I got Maintenance included in my lease, so will see how that goes. Thanks Lexus Santa Monica! Loving my new ride!

joselustrejr

20 de ago. de 2012

What has been an intimidating, long and confusing process became a truly outstanding experience with Neal. Neal gave candid opinions, catered his approach to my personal preferences and offered practical advice and information. Never thought I would enjoy buying a car! Can't wait to get my next Lexus from Neal and his team!

skeptic of lawyers & $ellers

18 de ago. de 2012

This dealership is just OK for me. The staff was courteous, but seemed a tad rushed. I also felt a little deceit from the seller, but this may or may not be the case. I ended up purchasing somewhere else. I thought the price was too high for the intended car

BUDDY

7 de jul. de 2012

it for ever to give them a check and do the paper work. I waited over 20 min just to see the pereson doing the paper work

gwengraham

30 de jun. de 2012

I have purchased four cars from Lexus Santa Monica. Neal Greene, a truly outstanding salesman and gracious person, has sold me three, the most recent the 2013 GS 350. He is patient, understanding, and knowledgeable. He went the extra mile in making my car buying experience a good one. The entire sales team is professional and courteous. I highly recommend Lexus Santa Monica for both the car buying and car owning experience. Because I have owned Lexus cars, I know what happens after I leave the new car dealership will be equally outstanding at the Santa Monica Lexus Service Center. I am a very satisfied customer.

Seaweed

19 de jun. de 2012

I took my parents to buy a new 2013 Lexus RX 350 to Lexus Santa Monica. It was awesome!! We were greeted by Neal Greene and introduced us to his manager Ben. They thanked us for driving out from Orange County and offered us coffee and freshly baked cookies! We test drove the car my dad wanted and he loved it! Neal did a great job explaining the functional details of the car to my parents. His knowledge and expertise brought value and credibility. Ben worked out an amazing deal that exceeded our expectations!! Thanks guys.

julie304

18 de may. de 2012

I bought the car from Neal Greene, who was an absolutely delightful person and excellent salesman. He explained everything about the car and worked with me on the financial side, along with Arman, his very helpful manager. Neal was patient and understood that I needed to wait a few days before making a decision. He did everything he could to make the deal work and it did. It was a painless experience to work with him. He was helpful, supportive and knowledgeable. I can't say enough about the experience I had and would recommend this dealership and Neal Greene to anyone looking for a Lexus in the Santa Monica area.Julie Sayres

funkymicah

9 de may. de 2012

Dany was extremely gracious and helpful when I came in to lease a car. I highly recommend him. I came in to lease a new lexus and he bent over backwards to make the deal for me at the price I requested. He was very genuine and when a little speed bump in the deal came up, he went to bat with me and got me the per month payment I needed in order to make the deal. He's good at what he does and makes the experience of buying a car a positive one. I rarely write online reviews but I thought my experience with him deserved to be mentioned.

MacLexN

7 de may. de 2012

I made contact with Ben at Santa Monica Lexus to lease a new 2012 RX 350 and the service was GREAT!!! So great that less than a month later I went back for a Certified Pre-Owned LS 460. Ben set us up and this time Dany and Natasha were great and instrumental in getting me what I wanted and where I needed to be. Santa Monica Lexus welcomed me with open arms, made me feel comfortable, and made a deal happen within a short time frame. These car guys put a deal in place that made me happy and if you want to get a deal that will make you smile, go there now!!!

jaredmorgan

5 de may. de 2012

Neal provided a truly outstanding car-buying experience. I went in looking to just test drive the CT200h and came home several hours later owning it. Although it wasn't in our lease agreement, Neal promised that our two years of service and maintenance on the car was in their system and that we'd be taken care of. Being a recent college grad, Neal was able to bring my payments down to a manageable schedule.

wla1mjd

4 de may. de 2012

I have been looking into a new car for the last 18 months and following the new GS since it was announced. I have been in contact with several dealers over the last few weeks and can honestly say that Lexus of Santa Monica FAR EXCEEDED my expectations and their competitors offerings.In this day and age of multi-mode instant communication, the internet sales team was receptive, straightforward, and most importantly prompt. Some dealers took 2-3 days to respond via email. The Santa Monica teams response was within hours. I would absolutely recommend and re-visit this dealership even though it is nearly 65 miles away and through LA traffic. Once I arrived, there was no last minute haggling or surprise additions just a very straightforward and easy to work with Sales Team and Financing Department. Definitely worth a visit!-Matt

daga0711

23 de abr. de 2012

Best experience ever!! Enrique was awesome he made it so easy and fast. He went the extra mile!! Everybody was really nice and professional we felt like family. I woulddefinitely come back here and recommend Enrique to my friends and family.

Hybrid Fan

10 de abr. de 2012

Bought a used HS250 premium was treated great process was quick and easy.

Leslie Camero

23 de mar. de 2012

I just bought my second Lexus through Neal Green and as before it was a wonderful experience. Neal knows all of his cars, offered a test drive right away and bent over backwards to make me happy. I see myself in that showroom again in a few years. John Younan of Financial Services was so nice and Natasha Senecal was a delight while helping me with the electronics. All and all a great experience.

KathyR1968

10 de mar. de 2012

HORRIBLE DEALERSHIP - DO NOT WASTE YOUR TIME TO VISIT THIS DEALER! I have NEVER experienced such horrible customer service, lack of product knowledge, nor mind games such as this dealership offers. Even the lady sitting next to me stated she would NEVER visit this dealership again. This dealership lies, false promises, back stabs and ruins your day! Lexus Headquarters should shut this dealership down!

wayne6692

2 de mar. de 2012

Great car, fabulous treatment. The staff was knowledgable and helpful in getting me what I wanted. Certainly will go back again for my next car!

lexus350C

1 de mar. de 2012

Kevin Emamian is a young salesman not experienced with the sales process of all types of cars and in particular ordering special orders.I just have had a very unpleasant and frustrating experienced ordering a brand new special order IS350C convertible with many upgrades.After waiting almost 4 months for this dream car, it arrived last week at the dealer without a simple upgrade option: the wind screen hook up holders. This option is critical on any convertibles, which Kevin is obviously not familiar with, because after placing the order, which we agreed with a handshake and a written confirmation which I still have on my hands for proof, he "forgot" or did not know how to "follow up" on.The only answer Kevin could give is "I am sorry", this was my first special order. Now he and the dealership are trying to forget about their mistake because they don't want to spend the couple of hundred dollars of the wind screen installation kit. Very poor, unethical and unprofessional way to treat customers and their written commitmentsI am presently placing my complaint with the main Lexus customer service which so far understood and were going to follow up on solving Santa Monica Lexus's mistake. Overall this dealership is embarrassing, not having the professional decency of trying to fix Kevin's inexperienced mistake.

nancySantaMonicaDealer

25 de ene. de 2012

Neal Greene is my sales consultant at Santa Monica Lexus. He is very professional and knowledgeable. He can precisely explain every details about the car as well as all the regulation about the document when purchase the car. He was willing to go extra miles to make my car purchase a pleasant experiences. For example, he cleaned up the cloth pad under the front car cover hood for me without my asking. I am very impressed and would recommended him to my friends.I am very lucky to have him as my sale consultant and love the car bought from him.The whole environment in this dealer is very friendly. Everybody is polite and willing to help.

gevari

20 de ene. de 2012

If you need a new car I highly suggest you contact Vrezh at Santa Monica Lexus. Not only is he very knowledgable about lexus vehicles but he has an extensive knowledge about all cars. He is very honest and very straight forward with no sales pitch. He informs you of all your options and gives you a price with no hidden fees. Thank you for the service.George Lousparian

dsanchez1207

18 de ene. de 2012

I dropped by the Lexus Santa Monica dealership just to browse and when I began working with Neal, it was obvious that they would take care of me and do everything that he could to help me find the perfect car without exceeding my budget. I'm happy with my choice and the service that I received when I purchased and the service I know I'll receive going froward.

sannparis

1 de ene. de 2012

I look forward to servicing my Lexus at this phenomenal location. The customer care is great and they respect my precious time. They are very friendly and organized. Eddie Barajas is the best service advisor I've ever had. He would be one of the reasons I would get another Lexus when my lease is up (to continue to get my car serviced there). I've gone to Lexus South Bay for service, it is a disgrace and doesn't even compare.

Debora Presser

1 de ene. de 2012

Neal was very professional, friendly, patient, and spent a lot of time working with us to arrive at a price that was something we could accept for the car we wanted. He kept in touch with us regularly while we were waiting for our car to be delivered. Very comfortable and easy experience.

IS250_06

9 de dic. de 2011

I have been to the Lexus Santa Monica service shop 3, or 4 times now and all of my experiences, except this last one, have been great. The service was unorganized and exceptionally unfriendly during this visit. Not that everyone there was rude but that the employee I was working with did not give me all the information I needed and he simply did not make me comfortable. It's widely known that getting service done at the dealership is more expensive than other mechanics and of course studies have shown how women are more likely to be scammed by mechanics or repair shops than men. Yet, until my most recent visit here I did not feel that was the case. I researched the price and types of tires, front wheel & side mirror I actually could have gone with and the cost of parts, labor + alignment at another shop would have saved me over $600! The person helping me of course neglecting to explain the different options I could have gone with leaving me to think my model could only use one type of tire. When I asked for a write up of all this he didn't include any details! It was a ludicrous report and because it was a holiday weekend I really felt pressured into agreeing quickly so he could get the parts in before my trip out of town. The parts were still late and my car was ready days after the estimated date which had me rushing back from NorCal to return the loaner car before incurring the late fees ($60/day). I could go on about other details but basically the service is hit or miss here and like anywhere, you need to do your research beforehand.

LR19880

30 de nov. de 2011

I would never buy any CPO Lexus vehicles here again and would certainly not recommend this dealership due to the very poor quality of the vehicle and service of this sales gentleman.I bought a 2008 RX 400h from this dealer in February this year. Before making a decision to buy this vehicle, he explained to me that this vehicle used to be a lease to a private party and was very clean & no accident/damage. The CARFAX reported that this dealer provided was also showing that there was no accident/damage.9 months after the purchase, I had a chance to see the latest CARFAX report of this vehicle and have been very shocked to know that this vehicle had an accident in July this year (BEFORE I PURCHASED THIS VEHICLE) and the CARFAX began reporting it in June this year (AFTER I PURCHASED THIS VEHICLE).Considering that this vehicle was a lease from this dealer and this dealer certified it as a CPO before selling it to me, it is impossible for me to believe that "They did not know if this vehicle had an accident before selling it to me and they are now checking with the CARFAX." It has been more than a week and he has never called me back to update the status as to what to do. This is nothing but a fraud to me and thus, I would never recommend this dealer.

edsantos

14 de sep. de 2011

Dany Banayan is outstanding sales manager, I got my Lexus es 350 with his help and good deal. He is very helpful knowlegable about product,good attitude and he didnt let us leaving the place without getting the car.Once we reach the valet parking Dany came out with a beautiful smile on his face. he approched what I am looking a type of car, he guided us in the parking lot while my wife and kids enjoying inside the building having some snacks and playing piano and chess. Dany took the inventory list and i fund the car that I want. With in 30 min. I got the car with paper works done.We went to the other lexus dealer (Keyes) the manager is a such leir. I called the dealer make a deal.I told him I dont want him to waste my time and his time if i didnt get the deal> When we arrived, he asked whos manager that i talked to by phone, I told him I dont know who is the manager when I called thursday.He need to check whos manager on duty on that day not to ask the customer.The manager said the car is nice and clean when I see it dirty.(I dont want to recommend this dealer to any of my friends and relatives)SANTA MONICA LEXUS IS THE BEST...IN ANY DEALERSHIP.THIS IS MY 2ND LEXUS, FIRST NOT GOOD AS A SANTA MONICA EMPLOYEES,I WOULD RECOMMEND DANY AS EMPLOYYE OF THE YEAR, KEEP UP DANY YOUR NUMBER ONE..AND MORE POWER TO YOU.FROM: SANTOS FAMILY.

albertE

14 de sep. de 2011

pushing too much to make the sale and made promises to customer but never delivered as promised. after making the sale, they dont deliver their word as they promised before the sale. very bad after sales service.

peggyho28

11 de ago. de 2011

Jennifer was extremely helpful in finding the exact car that I was looking for (black on black Lexus IS250). She kept me updated whenever there was something available right away to let me know my options. Excellent service, something that I did not expect and certainly did not receive from other dealerships that I visited during this time while I was looking to purchase a CPO.The most important thing is that this is my very first purchase, by myself. She made me feel comfortable and confident in making the decision and I was able to make a decision within my lunch hour when I went in to see the vehicle!

cgoldwyn

4 de ago. de 2011

I have never been so well received by a car sales organization as I have been at the Santa Monica Lexus dealer - Neil Greene went way beyond to help me get the best deal possible and the exact car I wanted. They really work hard for the money at this dealership. Not only did I get the car I wanted, a CT200 hybrid, but they bent over backwards to make the deal work for me - including sending me to another dealer to get my trade in, a Volvo S60, appraised so that I could get a better trade in value than Lexus was offering. The whole experience was truly outstanding.

hoyadan03

30 de jul. de 2011

May have been the worst experience I have ever had buying a car. Upon my first trip to Lexus of Santa Monica, I was greeted by Jimmy Kim, a very nice sales/loan manager. After looking at the vehicles, I told him exactly what I was looking for- a Tungsten Pearl Rx350 w/ navigation and luxury package w/ grey interior. I also gave him the competitive price I was quoted from another dealership (Glendale). Jimmy told me that while the quote was low, he would do the deal in order to gain my business. He didn't have the exact car in stock that I wanted, so I waited a couple weeks and finally Jimmy called- the car I wanted was in! The only hitch was that it was a 4WD vs. 2WD. Jimmy explained that this should be no big deal- maybe about $5 more per month. So I came into Santa Monica, saw the vehicle, filled out the paperwork, spent about 3 hours through the process. Finally, they went to process my paperwork and suddenly the manager realized that they didn't want to make this deal on the car I had been promised and waited weeks for. Lexus would be losing thousands on the deal, they said. Instead the manager pulled the old bait and switch and tried to sell me on a Blue 2WD vehicle! Additionally, the manager became very rude and defensive when I questioned him on this tactic.Leaving the dealership, I truly felt like the customer was not valued at all. They told me what I wanted to hear, so that they could try to earn my business, and then when it was time to close the deal, they were hoping I would just roll over and let them up-charge me. This experience was so frustrating and wasted weeks of my time. A similar experience happened to me at their dealership 3 years ago. I would absolutely recommend that you avoid this dealership at all costs. I have had great experiences at Lexus of Glendale- they've always at least been honest with me (too bad they're so far from West LA!).

lexussantamonicasucks

29 de jul. de 2011

This dealership is the worst. Customer service is nowhere to be seen. I bought a new lexus rx 450h and thought that buying a 60k car would get me some good customer service. It didn't. The service staff is terrible, prices are high, attitudes are rude. Go to a low tax area and avoid santa monica. Be warned.

madeline318

26 de jul. de 2011

I was impressed with the great, caring service during my purchase. Your salesman took the time to explain things to me thoroughly. When I did have a question about the garage door opener, the response was immediate. I have complete confidence in any care I shall need from your dealership. You are an outstanding dealership.

reality_si

22 de jul. de 2011

We had a great experience with Santa Monica Lexus doing a lease trade-in for a new 2011 ES350. Our salesperson, Neal Greene, was very knowledgeable from both a technical and a business point of view, wonderfully customer-oriented, and went well beyond the call of duty to accommodate our special needs in completing this transaction and to make sure that every aspect of the new car was in place and in perfect shape before turning the vehicle over to us. The sales manager, Matt Unger, did an excellent job in transparently structuring a deal that was financially attractive and making sure that all the important deal points were clarified in writing to our satisfaction. Finally, Jimmy Kim, the financial manager with whom we dealt, also did an excellent job of managing all of the complicated paperwork associated with this deal, double checking every line item and making sure we understood and concurred with all of them, and also making sure we had file copies of absolutely everything that we signed.Keep up the great work!

pattichapman

7 de jul. de 2011

We have always had a very good experience at Lexus Santa Monica, both with the sales and service departments. Both the sales and service locations are beautiful properties.

pwplatt

28 de abr. de 2011

I have bought many new cars for myself and family members over the years and I think Wally is the best salesperson I have ever worked with. He is honest and professional, as well as a really nice guy. It was a tremendous relief not to feel like I was being "worked over" by someone who'd been in too much sales training. Also, Wally and SM Lexus Service remained helpful and friendly during a few glitches - I changed my mind after the contracts were drawn up and then found a small flaw with the new car. They quickly fixed the flaw and went out of their way to accommodate me. I plan to be a return customer in future years and to recommend them to my friends.

sselsky

26 de abr. de 2011

Bought a lexus 200cth. Service, overall experience has great. Was not going to buy a car when we went in to dealers showroom, but Anna-Marie was great. Very patient with me. Talked about service to car, how well it handled and how easy it was to drive. She was right, easy to get in and out of car and rides so quiet. We bought car after 4 hours of discussing everything about it. I would recommend Anna-Marie and the dealership. Each individual their was very professional and customer friendly. Steve S.

amberlynn111

30 de mar. de 2011

Jose Gamboa's service at the Lexus Santa Monica service center was amazing. I was on my way to a client meeting and got a flat tire on my RX350, so I brought it in to the Lexus Santa Monica service center to get it replaced. I was hoping to get a loaner so that I could still make my meeting, however, I had lost my wallet (or so I thought), so I didn't have a driver's license, so I couldn't take a loaner which meant I was going to miss my meeting. Jose realized the predicament I was in, so he moved my car up to the front of the service line so that it would be fixed quickly so that I wouldn't need a loaner and I could still make my meeting - absolutely phenomenal service! The best part is that when the car was ready, Jose mentioned that he also had it washed for me really quickly (amazing!) and the guys washing my car found my "lost" wallet! It turned out to be the best day ever! You don't find service like this from many brands/companies these days, so I wanted to make sure that I let others know that amazing customer service still exists, and you can find it at the Lexus Santa Monica service center!

lesleylzm

12 de mar. de 2011

Wally Goodrick and Santa Monica Lexus go above and beyond the call of duty when it comes to being helpful and working with the customer. I have never had such a great experience. Wally not only got me the exact car I wanted down to a "T" but was also tireless, personable, helpful, patient and worked with me tirelessly until I got exactly what I wanted at a reasonable price I was very happy with. I would highly recommend Wally Goodrick and Santa Monica Lexus to everybody!

pljones11

7 de mar. de 2011

I would not recommend Lexus of Santa Monica Service Center to my worst enemy. The Service managers and employees are only interested in making money off of the service requests. When I first arrived, I received acceptable service as I listened to Jose Gamboa explain all the services I would probably need today merely by LOOKING at my car and odometer. When I explained that I was only there for a routine oil change (and I had Prepaid Auto Care), he became cold, resigned, and "needed to speak with his Service Manager." When Jose explained the details to his Service Manager, Daniel Cabrera, Daniel treated me rudely. He informed me that after 3 years of loyal and faithful patronage to Lexus Santa Monica, they would no longer honor my Prepaid Auto Care because it was purchased through another Lexus dealership and is not profitable for them. Daniel then walked away and Jose took care of another customer. I am horrified by the lack of customer service I experienced at this dealership, as it is not what I have come to respect and appreciate from Lexus. I will not recommend this dealership nor will I return for any services or purchases.

littlekim

28 de feb. de 2011

I am so happy with the service at SM Lexus!! The beautiful dealership matched the customer service, the cars, and the price! I felt no pressure whatsoever. Wally Goodrick was very informative and professional from start to finish. I felt so comfortable durning the process of my purchase. Over the yrs I have purchased several cars and no other dealer CAN'T measure close to the service I received at SM Lexus!! Wally was not only efficient but very timely, he made this the easiest deal I ever experienced. I would not hesitate returning to purchase another vehicle from them or reccommending them to everyone. Ask for Wally Goodrick and I'm postive you wont be disappointed!!!

barry_perelman

25 de feb. de 2011

the people i dealt with above made it a very good experience. they bent over backwards to accommodate me. i would recommend them to anyone wanting a lexus. they explained all the options that i had. they gave me a great deal. they expedited the sale and financing so i was in the car within 24 hours.

dbauer4745

23 de feb. de 2011

Great dealership and personel, very professional. The dealership was located in a great location near the beach and an exciting shopping area of which we visited while deciding whether to purchase the vehicle. The dealership was such an attraction with the restoration work performed on it. The artwork was awesome. The sales personnel were very pleasant and were not pushy. That is a No-No for me. I would recommend this dealership to my friends, but will hold off on this until I go through my first service visit.

mpv286

22 de feb. de 2011

Bought my Lexus RX450h here, everything was smooth. Called a day before to check pricing and picked it up the next day. When I arrived, my vehicle was ready, all I have to do was to sign the paper works and done. Very smooth transaction and straightforward. Roxie was very helpful throughout the entire time. After-sales support is also great, she would respond to my questions in the middle of the night for any questions or concerns. Highly recommended and look for Roxie.

maxgabl

21 de feb. de 2011

A very nice, calm, generous and luxurious place with a very friendly, respectful and professional staff. We felt comfortable from the moment we came in. Bob Uchida and his assistant Veronica Truong took great care of us. No haggling, no pressuring, clear answers, and good prizing. This is our second lease at this dealership and the people and the service they provide is one of our main reasons - apart from the great deals and cars - that we chose to keep our business there.

karenrich

20 de feb. de 2011

Andrew Curgus was excellent to work with at Santa Monica Lexus. We purchaseda new car in Dec. 2010.He spent time listening to exactly what we were looking for in a car,a new 2010 RX3304x4. He is most professional and also was patient in finding exactly what we werelooking for. He was great in returning phone calls and communicating the progressin his search. The pricing was straightforward and he was honest in answeringquestions.We highly recommend him and Santa Monica Lexus. We will purchase from him again.

Palimom

19 de feb. de 2011

Omar was amazing! So honest and very helpful. He went above and beyond for us I just bought my third Lexus and was given a loyalty rebate. They took very good care of us with no run around. Please choose Santa Monicafor your next purchase. The sales office is so beautiful and ask for Omar..

k8g13

17 de feb. de 2011

I immediately connected with Roxie. As a woman alone looking for a new vehicle, I was anxious and a little defensive to being railroaded into a car. Roxie's approach to sales was refreshing and calming. I did not feel pressured and as we went through the process, I found myself really wanting to give Roxie my business. As for the other Santa Monica Lexus employees I worked with, I felt like I was in good hands. Everyone was genuinely welcoming and willing to work with me to make the deal happen -- even at nine o'clock at night on a Wednesday! The bottemline is I couldn't be happier with my new car, it's my first Lexus, and the way I was treated at Santa Monica Lexus insures that this will NOT be my last Lexus.

skivila

15 de feb. de 2011

This dealership is a breath of fresh air for anyone who is tired of the standard dealer haggling experiences plus it has one of the most beautiful lobbies in southern California! Roxanne was amazing to work with, she was attentive, knowledgeable, enthusiastic and expressed a genuine concern for my interests as a consumer and worked hard to make sure that I got the best deal possible. She made me relax and for a moment i even forgot that I was at a dealership! Josh took his time to explain to me the components of the car. He was very knowledgeable, patient professional and expressed genuine pride in the Lexus product which further reaffirmed me that I made the right decision to consider Lexus. This dealership sets the standards for others to follow!

capena90242

24 de ene. de 2011

Me and my husband are completely satisfied with the courteous service that we received from Lexus of Santa Monica. They made us feel welcome and at ease. They are very sincere and we didn't feel any pressure at all unlike our experience in the past with other dealers. We will definitely recommend Nick and everybody at Lexus of Santa Monica to our family and friends.

allan singer

22 de ene. de 2011

Most dealers talk a good line, but when it comes time to deliver, they are all the same..."car salesmen." Not so with Lexus Santa Monica. It was mostly due to the impeccable treatment I received from Mr. Holbrook. If I owned are dealership, I would have him on my team right from the start. He missed nothing and treated me as though I were the most important customer he ever had. One doesn't forget that and I will not. I hope that he is there when I am ready for my next Lexus. He made it happen.

cshimizu

20 de ene. de 2011

Working with Ron, Maryl, Steve and the Santa Monica Lexus team was the best car buying experience I've ever had. I did my homework and shopped around with Jim Falk Lexus of Beverly Hills and Keyes Lexus before coming to Ron. I was ready to buy from Jim Falk, but the car they promised to me became unavailable at 6pm (dealer demo). So, I gave Ron a call and we made the deal right over the phone after he had already left the office. He service and attentiveness is nothing like I've ever experienced in the auto industry. I've recommended him to all my friends and family and have had buyers go to Ron a week after I purchased my car. I will continue to buy from Ron and will always refer everyone to Santa Monica Lexus.

dickie_collins

13 de ene. de 2011

My sales representative, Del Ferguson, and his associates at Lexus Santa Monica recently sold me a 2011 Lexus RX 450h. They went the extra mile to close the deal and really took care of me. They were honest, down to earth, knowledgeable, and clearly understand the importance of building long term relationships with their clients. I 100% recommend this dealership and plan on working with them again in the future.

BGOLDMAN694

12 de ene. de 2011

My experience with Santa Monica Lexus and especially Roxanne Colatrella was a very easy, pleasant, as well as professionalexperience while purchasing my IS 350. She is very knowledgeable, helpful and understanding. She is very patient and handled all our questions and transactions well. All went smoothly and easily considering all that had to be managed and arranged.Everyone at the dealership is very proficient and accommodating and made me very much at ease. It is a fine run establishment serving everyone well.

dcoop133

12 de ene. de 2011

Working with Andrew was fantastic - he was honest and easygoing and never pressured me into anything that wasn't right for me. It took a while to make something work, but without his help I wouldn't be driving the amazing certified pre-owned car I have today.

Lloyd E

12 de ene. de 2011

I have had a long relationship with Lexus of Santa Monica's service department, but due to pricing in the past, this was my first purchase. The experience was outstanding from the sale through the instruction of how the various auto options worked. All the individuals involved were friendly, informative and patient. Sincerely, Lloyd Ettinger

wendymeade2011

11 de ene. de 2011

I was very pleased with my experience with Lexus Santa Monica. My salesperson, Andrew Curgus, was knowledgable about the cars and was very responsive to my inquiries. I would recommend Andrew and Lexus Santa Monica to my family, friends and co-worker.

wendosh

10 de ene. de 2011

Roxy and her assistant, Gigi, provided excellent customer service. They were both friendly and returned phone calls right away. I felt like Roxy was going to do everything possible to make sure I would get a Lexus on terms that I felt were reasonable. I was so happy, I did in fact send my friend to her.

Phil409

10 de ene. de 2011

I had been looking for a pre-owned RX350 on the internet for about a month. Sent several inquires out and got a call back from Gil Torres. Gil was very pleasant and knowledgeable and it just so happens that the weekend we went down to the dealership, the perfect certified pre-owned RX350(color, price and mileage)was waiting for me. I've had the car almost 5 months now and love it. I'm sold on the certified pre-owned concept and I'm sure my next car will be a Lexus! Thank you Gil and Lexus of San Monica.

bjennison

10 de ene. de 2011

I have purchased six Lexuses, four from this dealership, two from Roxanne. I probably would have taken more time shopping this last vehicle if she had not been so professional the first time around. She knows her business, doesn't give you any fluff, and has a sense of confidence that transposes itself to the client. I know that if I have problems with the service department I can call Roxanne and she'll take care of it. Besides, I've got her cell number in my navigation system so she can't hide even if she wanted.The dealership isn't my concern, it's the people behind it and Roxanne alleviates my concerns. P.S. You need to spell check your own form. At the bottom, "---in our seven years of existense--". Existense is spelled EXISTENCE.

suecolburnlaw

10 de ene. de 2011

Roxanne was very knowledgable and helpful. She and the finance woman worked hard to make the deal work. Working with folks who want you as a custmer and value your business makes a big diffrence in the quality of the purchase experience. Putting this deal together was not easy as we are from out of state. We love our new car.

grenade1

10 de ene. de 2011

I have pruchased two vehicles using online sales and I have always been very pleased with the outcome. But in my wifes and I car buying history Santa Monica Lexus has provided the best experience either one of us has ever had. The Santa Monica Lexus associates that we dealt with were all courteous, promt and very knowledgeable. Both my wife and I are very satisfied with our service and with the follow up service we recevied concerning our vehicle too. If and when we purchase another vehicle, Santa Monica Lexus will be "Our Dealership". Thank you. Sincerely, The Granados Family.

rrscar

10 de ene. de 2011

I asked 5 dealers via Edmunds.com to price a new IS250 with specific options. 4 of them responded by email with canned sales pitches, vague answers and downright lies.At the other end of the scale completely, Vrezh from Lexus Santa Monica responded by telephone with the news that he could get me a better car (CPO 2008 IS350) with better options for less money. He was personable, knowledgeable, ultra-friendly and, all in all, turned a completely dreaded experience into an absolute pleasure. The dealership is phenomenal and Vrezh is a real gem!

Fran Yeoman

9 de ene. de 2011

I was extremelly pleased with the way that Roxi took care of my husband and I. Roxi never pressured us, made us drive the car and gave us plenty of time to think over the transaction. After buying the car Roxi took a great desl of time showing me how things worked and told me that I could come back when I needed more instruction.Joshua was extremely helpful in teach;ing me about the aavigation system and also came to my house to program the garage opener to the car.My husband and I have each purchaed a Lexus from your dealership and the reason for that is the wonderful people you have working there and the very fine service that you provide.Fran Yeoman

cartman13

9 de ene. de 2011

I gave a 4 on price as they were able to meet other dealer prices (vs. discount from sticker) but their cars were optioned a little more extensively. (not necessarily a bad thing.) I was able to find one dealer willing to go a little lower, but the level of service seemed to be lacking. The buying experience was great. I tried to work with another dealer and it was a ridiculous haggling experience. With Ron at Santa Monica, I told him what i wanted, and he didn't call back 10 times trying to ask for this or that and keep asking me for a little more. He went did his homework and simply came back with a yes or no on each part of the deal. There was no funny business, and he delivered exactly what he agreed on. We are very happy with Lexus of Santa Monica and Ron. The only way I would give a 5 on price is if they came back and give me a price better than i had asked for. (but maybe that's just unrealistic... lol) after all it is a business.

wolfgangbauerart

8 de ene. de 2011

The salesperson Vrezh as well as the finance manager have made this by far the most pleasant car buying experience ever for me. Vresh knowledge of the car and its technology and his patience explaining many of the details was great.I will definitely recommend this dealership and especially these two employees.Sincerely,Wolfgang Bauer

andy100000000

8 de ene. de 2011

I enjoyed my experience of getting my new Lexus from Ron Holbrook, Lexus Santa Monica very much. When doing my research I realized that the Lexus RX350 was the perfect car for me. I checked around and Ron was the most educated person on the car, explained my choices, gave me a great deal and overall made the experience one that I enjoyed. Also, I love my new car!

howkay

8 de ene. de 2011

This is the 5th Lexus I've leased or purchased at Santa Monica Lexus. I have always been treated as a friend more than a customer.It's the reason I keep coming back. The people exude confidence, intelligence and knowledge. I trust them and feel that the price and service will be right. Howard Kanengiser

Denise Ferris

8 de ene. de 2011

Found the dealership to be a warm and pleasant environment, all personnel very helpful and particularly Angel in the Service Dept and Roxy who was my friendly and informed salesperson.I have already recommended this dealership to other friends and family members.

david2ds

7 de ene. de 2011

First please note that I would only give them a 5 on price, if they had let me steal it from them which understandably was not the case. As is always the case, you need to negotiate but, it is not an uncomfortable process and we would not have bought from them if the price was not reasonable.Now, the great part - these are nice, good people to deal with. I am not always the easiest person to work with and they did an excellent job of identifying and meeting my needs. If they can do that with me, they can certainly do it for you. On top of that, they kept their word on every part of the deal and in friendliness, kindness and courtesy they did even better than they promised. My wife says and I agree that we would give them 10s instead of 5s, if we could.Roxie, will definitely get my first and/or last shot the next time we buy a Lexus.

meadjanet

7 de ene. de 2011

i thought brian colombia went above & beyond to help me. he informed me that the car i wanted (& had found on the internet) was actually on sale at a cheaper price than i had thought. he stayed late to wait for me - i had to travel from some distance; gave me specific directions to the store & completed some of the necessary paperwork with me over my cell phone as i sat in bumper-to-bumper, LA traffic. he also spoke on the phone to one of my family members who was trying to "protect" me from the typical car salesman. i was very satisfied with the attention i received & the price i paid.

wolfstart

7 de ene. de 2011

I had shopped around on the internet for pricing on a LS 460 L and had 3 specific colors that would suit me. Andrew was the only internet sales agent from any dealership who followed up with me over a period of 2-3 weeks with several emails attempting to meet my wishes. I went to the Santa Monica showroom to experience the rear seat upgrade that I wanted and ended up buying a car not my color choices. I should have looked at the granite color in the beginning of my search. Andrew's personality and demeanor were professional and friendly and helpful with suggestions that made changing my color choice very easy and satisfying. I am thrilled with the car, and the dealership offered a price during the year-end sale on the 2010 models that made it impossible to pass up.

andrealchin

7 de ene. de 2011

After a few less than favorable interactions with other car dealers, I was pleasantly surprised by the courtesy and professionalism I received from Ron Holbook and his colleagues at LSM. Each employee I encountered answered all my questions and quickly facilitated the buying process, while many other dealers didn't take me seriously and gave me overly inflated estimates. I highly recommend buying a car from Ron.

Makfg357

7 de ene. de 2011

The dealer for this location was great. It was my first new car. I was given a real good deal. The atomsphere was very friendly. These folks were working real hard to earn my business. Actually, while I got a nice car LS 460L top of the line, I do not believe the dealer made much money. They gave me a maintenance package at a very great price. I would buy my second car there. Above all these folks were honest. Yes honest, something rare today. Makram Gharib

ch4os4ver

7 de ene. de 2011

Overall process was very good. The car in very good shape as I expected. The price range for the car was little bit higer than I expected. The contract before and after the deposite changed (APR went up). Was not very happy with the result, but it was managable. Other than that, Santa Monica Lexus was great experience.

docharper

9 de nov. de 2010

We found this excellent dealer from an Internet search of Certified Pre-Owned Lexus vehicles. They had precisely the RX-400h that we wanted and negotiated with us for a very competitive price including a 0.9%, 36 month loan. The entire staff was very helpful, friendly, and professional, making our purchase a throughly pleasant experience. We were so impressed with Lexus Santa Monica that the next day we returned and purchased an ES-330 for my mother-in-law. The vehicle was also immaculate and very attractively priced. One bit of shopping advice ... you seem to get the best deal if you approach Lexus Santa Monica through their Internet sales department. The interior of this dealership is absolutely beautiful, with a Spanish Hacienda decor, player grand piano, complimentary refreshments, impressive fountain ... surrounded by a bevy of new Lexus vehicles. One of our daughters will soon need a new car and Lexus Santa Monica is the first place we'll go shopping.

RozBliss

15 de oct. de 2010

Smoke and mirror sales!? - ? Don't shop here!The sales manager said she would beat the price we had and quoted a so-called Costco and AAA discount over the phone but when we got there the price was higher than the price we were trying to beat. To make up the difference she sent us to Car-Max on Manchester to get a better price for our trade-in. We went on a leap of faith that she was honest and knew what she was doing. She told us she sends lots of customers there and they have gotten far more than SM Lexus could give. What's really interesting about this is that Santa Monica Lexus had appraised our car about six weeks before for $1,500 more. At that time we were thinking about a pre-owned vehicle - now we decided to go with new. Anyway, the Car-Max adventure was a total and complete waste of time! One other thing....this manager insisted that the salesperson explain that the cost increase was due to the new and improved braking system on the 2011 model. The add-on is to stop the vehicle if it's going over 80 mph and the brakes fail. Let's do a reality check on this....I see this as strictly a compliance requirement to keep people from getting killed from a known defect in design. This "spiel" was almost enough to make us shop for another brand!The inside of this dealership is pure faux (aka - phony!) and so are the people.If you are serious about buying a car - go to a dealership that is up front and straight forward - not SM Lexus!!! We bought the same car the next day for a far better price at a dealership out in the Valley - they were honest, respectful and priced to sell.

skrome

29 de sep. de 2009

Neil was forthright, honest and pleasant to work with. He found our Lexus of choice in a very short time. Neil, was extremely helpful and pleasant. His manager, finance manager and even the Blue Tooth concierge were all professionals and helpful. Although I didn't think I would drive 100 miles to buy the car of our dreams, it was worth the drive to LA to buy this car from Neil and Lexus Santa Monica.

Lionelperalta

14 de ago. de 2009

I had my LS 400 repaired there and it took off when I drove it!I had to have the car towed back as it was posesed! (sounds funny now, but I could have killed someone!) I have NEVER had this expierience with a car in my life.They said the trottle was jammed open with something, they repaired it and then it started leaking. This was the reason I took it to them in the first place!They repaired it yet again and then they scratched it!They offerd to repair the scratch but I said "No Thanks" "I'll live with it"I was very dissapionted, they seem nice but the repair shop does not seem to know what they are doing.

Dirtywater

13 de ene. de 2009

Well, I can only speak about my own experience, I have read some positive reviews as well before. I had been shopping around for a new Lexus for about 2 weeks through the internet. I spoke with Scott Allen over there who wanted to know the best deal I had to see if he could match or beat it. After I told him of the deal, he said he would get back to me.The next day he called and said they would match the deal and throw in XM, which made Santa Monica Lexus the place I was going to buy. I then agreed to buy it from him two days later and asked that they email me the quote which he agreed to do. The next day arrived and still no quote, so I called Scott and he said he wasn't sure why it had not been sent, but not to worry as the deal for my car (which was a specific model/color) was still good. In fairness to Scott, he said his boss approved the deal and it was his boss who would be sending out the quote to me.The next day (the day I was supposed to buy the car there) came and although there was still no quote, I went to go buy it at the agreed appointment time. That's when things went down hill. I arrived and was not asked by anyone if I needed help. I made my way to what appeared to be an information desk in their beautiful showroom and asked to speak with Scott. The woman was a bit rude, but paged him and that was all I really needed done anyway. No harm. A couple of minutes later Scott came out and not only barely remembered me, but had no idea of the car we talked about. After going to a desk with a computer that didn't work, he got up to go see about the car. He came back with some papers shuffling around and then we went to a different desk with a working computer. That's when the games started.Keep in mind, we already did the deal over the phone. Went over everything from exact color, model, price and even the out the door price. Now, all of a sudden my car was not in stock. He starts telling me that all I could do was take one of the other models they had, a different color or take the "base model." When I stated that I was not going to compromise the color I wanted and that he promised they had for me, he rudely said, "Well, we're compromising on the price, so you need to compromise." Don't blame me for a price that you agreed to do. I was very offended that.Can you say Bait And Switch? In addition, I was never offered that they could order my car. Hell, I was never even offered a water that I saw many others being given by one of their staff. My experience here was terrible and really left me with a bad taste in my mouth for Lexus in general.Your experience might be different from mine,but a word of caution, if you do go the internet route here, be weary of their lines to get you in there and don't go in until they send you the quote on the car they have for you WITH the VIN number.I hope you have a better experience than I did there. I ended up going to another Lexus dealer who although they didn't have the car in stock either, put an order in for it at the agreed price. I had two other Lexus dealers in SoCal inform me that although they would have done my deal, they unfortunately did not have my car in stock. I found my treatment at Lexus of Santa Monica to be very bad.

lexus2

25 de may. de 2008

I have leased from SM Lexus two times, and return to do business with them because they are respectful at all times. The manager encourages customers to come to him directly with any problems or concerns.

carReviewer

29 de may. de 2007

Brought in my Lexus ES 330 to fix seat problem and they just took out a part and the seat whobbles. Took it back two more times before they would replace the whole track for the seat which was under warranty.

CYPRUS

10 de abr. de 2007

ABSOLUTELY THE BEST

alexandbella

2 de may. de 2006

New LX470 had broke on the 2nd day. Was repaired under warranty so it was not a big deal. I love the car. It was something sneaky this guy Danny. He did not disclose the rebate to the current LEXUS owners. Instead he had said that he is giving me a discount , and only later I had learned that it was money that was entilted anyway. Hate to say that that, but any experience with persian salespeople is always about them cheating. I highly recoment KEYS in Van Nuys their fleet dept. is the best.

scottmroney

16 de feb. de 2006

The sales staff convinced me to sign some documents to approve my financing and to put a $1000 "refundable" deposit down. I was told that my deposit would reserve the car for a week, and it would be refunded if I chose not to buy. Every time I signed something, and when I put down the money, I asked, "Does this mean I'm buying the car?" Every single time, I was explicity told "No, you are not buying the car." I left the car on the dealer's lot and went home to think about it.I later decided not to buy the car. They told me I had purchased it and threatened to force me to pay for it. They ultimately backed down, but refused to refund my $1000 deposit. I mailed them back some documentation on the car that they had lent me, and they denied receiving anything--despite the fact that I tracked the US Postal shipment by certified mail.These guys are EXTREMELY dishonest and highly manipulative. They are out to rip you off in any way possible. Everyone there lied to me, from the salesperson (Brent Turner), to the finance manager (name unknown), to the sales manager (Alan McLaughlin). I am STILL trying to get my money back.

ctokirio

24 de ene. de 2005

I owned a pre owned 93 LS 400 and was happy taking my vehicle to this dealer up through 2001. Similar to Geoff review, I developed very similar opinions over the last few years where I saw lots of turnover with who was helping me in the past. Lack of knowledge showed with the services team and a lack of caring for the customer. For the last three years, I have taken my vehicle to an independent mechanic and will not go back to SM Lexus.

geoff

1 de nov. de 2004

We bought a Lexus new here in 1993, and had been taking it in for all scheduled services since new. About 2 years ago something at the dealership changed and their attitude became "we don't car". Things weren't fixed right, got lots of doubletalk from un-knowledgeable service writers. Prices kept going up. This wasn't the legendary Lexus service I remembered. Would never go back there - they've lost me as a customer<br><br>Started going to Lexus Thousand Oaks for service - friendly, courteous, knowledgeable and helpful, even if they didn't need to charge you for service. More than happy to point out what needed to be done and told me how easy it was if I wanted to do it myself. Of course, they were happy to take the car in and service it as well