davidkawamotoataol.com

16 de nov. de 2016

Herman has done his homework and answered every question I had about the features and operation of the many new items and accessories available in my new Lexus 350. Since he has been in the "Lexus" business for many years, he also knew the differences between the 2017 and 2011 model (which I now have) and gave me a sort of comparison. The test drive was a pleasure as Herman knew the function of every button and control in the car and was barraged with non-stop questions during the drive.. The financing was carefully explained and comparisons on different pricing options were discussed very simply. A pleasure to deal with Herman.

JBG

15 de nov. de 2016

Ryan Schrantz is perhaps one of the finest auto sales representatives that I have ever experienced. He was incredibly responsive to my requests for information, access to vehicles I wanted to see and questions. His professional demeanor exudes confidence and customer orientation. While recognizing that his job is to sell cars, he knows how to do so without making the customer feel pressured in any way yet he knows how to "close the deal". He is highly knowledgeable regarding the Lexus product, its features and competitive position. He is a model for the "ideal" sales person.

chance49

14 de nov. de 2016

This is my third Lexus purchased from Stevens Creek. And each time is a better experience. Ryan was incredible! He understood exactly what we wanted and gave us options on cars and pricing. The customer service experience is so "Lexus"...the BEST! Guess that's why we keep coming back. Thank you Ryan!

Cocoloco

10 de nov. de 2016

I cannot say enough words about Todd Mentillo with Lexus...he has provided consistent excellent customer service for many years. He is understanding compassionate and flexible. I feel that I am in good hands with him and that I can completely trust his recommendation. I have an RX 350 that I have known for eight years. Todd has provided excellent service for all this time.

Nicola

7 de nov. de 2016

Our sales portfolio manager Herman Samaniego was a pleasure to work with. He took the extra time to review all of the details of the car and make sure that I was. Comfortable using all of the features. I was very pleased with my car purchase. I would recommend Herman and Anita Clevanger to my friends and clients.

NL

4 de nov. de 2016

This is the worst dealer i've ever had to deal with. I called the dealer on my B-day 11/02/2016 made an offer on a RX 350 and my offer was accepted a day later 11/03/2016. I emailed all of my documents including my proof of financing and told them to hold the vehicle for me to pick it up today 11/04/2016. I was told that the vehicle was going to be put on hold and come to find out the vehicle was sold to another person. This dealer has no integrity and their word mean nothing. This dealer gets a zero for customer service.

Maulika Vashishtha

2 de nov. de 2016

Lena was one of the best sales manager i came across when i was making the decision to make a deal. She was courteous and provided assistance for whatever required.She was friendly and helped me through the process very smoothly.

Xuye

1 de nov. de 2016

I would say this is the easiest and fastest car buying experience I had so far and a very friendly experience too. After knowing my wife and myself 's needs, Joe Hart found the car exactly we want, we are 100% satisfy! Joe walk through with us every step, just like our old friend. He is fantastic!

NewRC200t

30 de oct. de 2016

I've purchased a number of vehicles over the years. This was my first Lexus and it was by far the best experience I've had. I would have got a Lexus a long time ago if I'd known how enjoyable it was. I will definitely get another when my lease is up.

Momintino

7 de oct. de 2016

Let's face it. Buying a car is not quite like going to the dentist, but pretty close, at least for me. After driving my good old reliable Toyota RAV 4 for several years, I decided it was time to upgrade to a Lexus. Walking into Lexus of Stevens Creek's lot on a sunny afternoon, I was immediately greeted by a very cheerful Pavi. Initially I was a bit worried because he looked a little "young". But boy, was I wrong. Ravi was not only knowledge about Lexus's line-up, different options of the cars, and even the best combination of colors! He listened carefully of my concerns and questions and addressed them all. Pavi is a true professional. All dealerships are pretty much the same; Pavi made this dealership different from the rest!

Glaphmion

29 de sep. de 2016

Avoid this service center at all cost. Here's my story.Brought my (almost) brand new Lexus GS with 1,000 miles for some minor adjustments. Got a call hours later from service advisor Chet Mielcarz that the front bumper was damaged in their care, possibly by the technician doing a test drive. He kindly sent me two pictures of the damage.The dealership offered to make repairs at a body shop they worked with. Unfortunately, I had very negative prior experiences with the body shop (they neglected to reinstall all the wheel lug nuts -- a MAJOR safety oversight, not to mention paint mismatch and clear coat over-spray onto most of the windshield). After repeated negotiation with Todd Rebhan, the service manager, the dealership still refused to allow me to bring my car to an established, reputable body shop in the area. I had no choice but to proceed with my own insurance.Fast forward a few months, my insurance reported back that Todd had refused to admit fault to the damage, claiming that the dealership only offered to repair the damage out of courtesy. This was despite the fact that Chet and Todd both mentioned verbally that the damage was likely caused by a technician and that the paperwork showed my car was damage-free when I brought it in.I contacted Lexus corporate, who promptly followed up with the dealership. Unfortunately, Todd repeated the same excuse and refused to admit fault. Since then, the Lexus corporate contact has been unable to reach Todd for a week at the time of this writing.Accidents do happen at dealership service centers. All I was looking for was the honesty to admit fault, but the dealership would rather avoid a small repair bill that they had offered to pay for via another body shop anyway.A dealership that would sacrifice customer trust to avoid the bill on a small bumper repair should be avoided at all cost.

RomeroJuchi

22 de sep. de 2016

Thank you for making our visit to your dealership pleasant and quick and to the point. Received a grate interest rate, a clean car was ready for us both inside and out. Had shopped in Modesto prior to deciding to drive 1.5 hrs to your dealership..

Betta Shark

19 de sep. de 2016

I recently had the opportunity to work with Joe Hart on the purchase of my second Lexus IS vehicle. Upon realizing I was in the market for another Lexus after a car accident, I didn't hesitate to ask for Joe directly. Joe was great to work with...he was accommodating (he came in to the dealership on his regular day off), answered my questions promptly, and didn't pressure me into a decision until I was ready. In addition, he was smiling the entire time...a sign of an individual who truly enjoys his profession!While I normally wouldn't consider spending my day at a car dealership at the top of my list of "fun things to do", Joe made both of my experiences at Lexus Stevens Creek positive, enjoyable ones!

Ram

8 de sep. de 2016

It was a pleasure to work with joe hart on my first lexus purchase. Joe was very prompt and has a great attitude towards helping his customers. Highly recommend joe and this dealership!

Khembs

7 de sep. de 2016

I've purchased cars over the years and I could say that this is the easiest, fastest car buying experience so far. I was in and out of there in 3 hours . Alejandro and Joe Hart was very helpful and as woman going in a car dealership, the experience was not intimidating at all. I walked out of there confident that this is the right purchase me. They worked with me to get to the price that I was comfortable with. And the service did not end after the transaction. They were available the next day to help me with my request. I highly recommend this dealership and would not hesitate in coming back for future car purchase.

November2214

7 de sep. de 2016

Stopped by the dealership over the Labor Day weekend to check out the new RX350. Wasn't 100% sure buying the car since I wasn't sure how much it cost. I was adamant with the "red" color interior and pearl white exterior. However there were none at the dealership since its uncommon. Prior walking away Stephen offered to show me the NX200 FSport model which came with red interior with white exterior. I was sold the moment I saw the red interior - the color was just stunning....exact "red" I was looking for. To cut the story short - I brought the car! Stephen was superb! He wasn't the typical "pushy" salesman - he treated me as "friend" instead of a "customer"! Very presssional and knowledgeable all around! Thank you Herman for referring Stephen to assist me and also the excellent service you provided as well. I will be sure to come back in the near future to buy!

Neil R

7 de sep. de 2016

This rating is for Nate Persall. I will try to be very objective in this review and will let you judge if I was treated fairly or not. I went to test drive a car last week, and Nate happened to be the person who we bumped into on the parking lot. So he brings us in with a big smile and asks us what we are looking for. I tell him that I am looking for a Lexus NX, and would like to test drive one. And then the first question he asks is when I am looking to buy the car, and I said a week perhaps if I like it and once I have test driven a couple of other models. Fair question, right? And I could visibly see his interest level drain. Even more apparent was his reluctance to let me test drive increased exponentially. Nate did not let me take the car on the freeway, as apparently he will do so only if I decided to take the car home that day, just before signing the paper. Really? Every other dealership I went to on Stevens Creek including Volvo and Acura let me drive the car on the freeway and you won't let me till I promise to sign on the dotted line?Also, when Nate asked how would I like to pay for this car (i.e., lease or finance), and I mentioned I would like to buy it, he said, and I paraphrase, 'Oh! I thought you would be leasing this." Really Nate, what makes you assume I am unable to pay for a Lexus? Please do tell. Oh, and finally, if you have ever test driven a car, you know they give you a printout with the estimate per month pricing etc. Nate refused to give that to us as apparently he cannot justify this to his managers! I am sorry Lexus Stevens Creek that you are employing such an unprofessional and rude sales associate as Nate Persall. It's been a long time since I have been treated this badly by a sales rep and if you claim to be a winner of the "consumer satisfaction award", you should at least treat every customer fairly and with respect and dignity. And I hope you will employ sales rep more professional than Nate, as he is clearly not one.

JennieLong92

5 de sep. de 2016

I had a great experience purchasing my first car thanks to Joseph and Gary! Super exciting day and they made sure everything went right. Ahhhmazing! :)

dontcare

28 de ago. de 2016

The sales man was very eager to help with finding the right car at the right price. He spent time explaining the lease conditions and made sure I understood them. He also provided a technical dummy with help in setting up the garage door opener and the blue tooth for my cell phone. He delivered the car in record time, assisting with all the paperwork. A very good experience.

Vanessa Sharland

26 de ago. de 2016

I've only bought 1 car before (10 years ago with the help of my parents), and never leased. Needless to say, I was nervous and not sure what to expect. Joe Hart handled all of my inquiries via email and phone, and had the car I was looking at- which is now my car- ready for the test drive when I came in later that day. Joe walked me through processes and made sure I thoroughly understood. Joe is great; definitely made me feel at ease!Eddie Ghanim worked on my financial application, while I signed all final documents with Robert Riley. All three made my experience worth while! I was smiling through every step of the process.

Saleh Aqleh

24 de ago. de 2016

Best seller and front desk every thing was 123 fast easy all the team knows what are thy doing lovely sale person thy keep the word and thy help you to the end love it so much the car is grate with Lexus car of 6 years and unlearned mileage and few month of free oile change on pre owned car that's like dream Love to all I'm going back to get a car for freind soon

Umme

18 de ago. de 2016

Joe was God sent! We had just moved from East coast and during that move our then car got damaged to the point that we needed to buy a new one urgently. We were also expecting and so were looking into compact SUVs and such. Test drove many luxury ones and nothing beat LEXUS. And Joe was there at every step. He is the car salesman that you would always want. An extremely pleasant individual to work with and with extensive knowledge of the car. I would not buy it from anyone else.

Armaan2008

18 de ago. de 2016

I liked the process and end result. The LX arrived in perfect condition and the review of all aspects is perfect. I would highly recommend this dealership.

Jim Liao

16 de ago. de 2016

Excellent buying experience with Stephen Tran. Only take short time to counter the final price, The deal was closed, Stephen was very knowledgeable friendly trustful... no pressure to make decision, ThanksJim

Lexus purchase Vic

16 de ago. de 2016

Ryan Schrantz was extremely helpful, courteous and very knowledgeable throughout the whole process of my purchase. I would highly recommend him and this Lexus dealer for anyone looking to buy a Lexus. There was no pressure which is important to me. In my book the dealer and Ryan should be given a 10!

Briscoelee

12 de ago. de 2016

The entire experience from online search to test drive to purchase was a smooth ride. Joe went the extra distance by picking me up at another dealership once the car I really wanted was ready. Robert went the extra mile by fighting for the best loan rate!

Jaime

12 de ago. de 2016

Our friend recommended this dealership and to ask for Stephen. We got a quote at Serramonte and decided to go to Silver Creek because it is closer. Stephen asked Sales Manager, Rich, to price match the quote. Stephen did his best to match the price, but Rich said "No way. Go check Serramonte, because the car won't be there." The car was at Serramonte for the price they promised. I would like to thank Stephen for his great service and positive attitude. I gave this place 5 stars because Stephen deserves 10 stars and Rich deserves -5 stars, for his awful service and poor attitude. #StephenforManager

Jason

11 de ago. de 2016

Stephen is great! Very nice introduction and patient on the whole process. He is really detail orientated. I Had a very nice experience with him.

JJ

10 de ago. de 2016

He was thorough and very knowledgeable sales person and went through all the questions I and my wife had and more. I will refer him to my family and friends!!JJ

John

7 de ago. de 2016

Just bought our new Lexus with the help from Ryan. It is a pleasant experience. Ryan made extra effort to find the color and model we like. In the whole procedure, he kept us updated all the time and provided us with lots of helpful information.

Moobella16

3 de ago. de 2016

Steven was a very good salesperson in helping us purchasing our use vehicles i would recommend him to our friends, and do further business with Steven.

lbt31216

24 de jul. de 2016

Stephen and Robert made the entire experience enjoyable and stress free! This is my first time driving a Lexus (and leasing a car!), and I would definitely recommend purchasing from Lexus Stevens Creek to others. Thank you!!

cn and lj

23 de jul. de 2016

Just a terrific experience in dealing with Ryan Schrantz, my sales associate, who I contacted via an online inquiry. His response was nearly immediate and he showed tremendous willingness to help locate the vehicle I was looking for. He is most knowledgeable regarding the Lexus line and the details of the various packages, and options, etc, that go into deciding on a vehicle. My wife and I finally met Ryan in person when we stopped by the dealership to make a final decision on our colors. We found Ryan to be most professional and courteous....very easy going and eager to answer every and all questions we presented him. He made it a pleasure for us to purchase our ES 350 from Lexus of Stevens Creek. I also have to mention Pavi Singh, the technical specialist who did a fantastic job of introducing us to all the technologies built into our car. Pavi was very patient and instructive in showing us all the new features that we had never been exposed to. Both gentlemen are a true asset to the dealership.

renar

22 de jul. de 2016

This is my second time leasing a car from Ryan and our interaction never disappoints! Ryan is friendly, knowledgeable and patient. He went above and beyond to get me the best deal on the car of my choice. I am so happy with my experience. I highly recommend Ryan to customers and hope his management realizes what an amazing asset he is to this team!

MandM

22 de jul. de 2016

Our experience at Steven's Creek Lexus was amazing from the first time we met Domingo until we purchased our RX with Domingo. Domingo was warm, welcoming and straight forward from the beginning. We have bought many new cars and this was by far the best experience we have had. Knowledgeable friendly staff that was respectful, and easy to work with made us lexus owners for life. We can honestly say you won't regret going to Steven's Creek Lexus and asking for Domingo to guide you through your purchase. Hector, Eddie and Robert also helped us feel comfortable in what is usually a stressful situation was actually enjoyable. Thank you Steven's Creek Lexus and the amazing Domingo.

Kia511

17 de jul. de 2016

I have been a Lexus owner for over a decade and have getting my cars only serviced at Lexus dealerships. My most recent experience(s) at the Lexus of Stevens Creek in Santa Clara, CA have been the best because of my amazing service advisor Mr. Paymon Khajavi! As we know all visits to the dealer, seeking answers to concerns may not be good news, as It wasn't for me on 6/12/16 when a routine oil change service turned out to be a major repair based on an timing chain and an oil leak!Mr. Khajavi did an amazing job explaining the issue in detail and offered different solutions. The cost of the repair was almost $4000, but based on his honesty and sincerety I decided to have the repairs done at Lexus vs. another mechanic for much less in cost! The repairs were done as promised and I was very happy!On a different occasion, this past Friday 7/16/16, I experienced another issue with my car related to the alternater and battery. I had to get my car towed to Lexus of Stevens creek over night and left a note in it explaining the problem and asked Mr. Khajavi to contact me. To my surprise, Mr. Khajavi called me the next day at 7:09 a.m, letting me know he has the car and will have an update for me by mid day on what was going on. Despite that day's heavy workload, he worked quickly to secure a loaner car for me so I can make it to work on time. He contacted me by mid day as promised and told me the alternater and the battery have both failed and the cost of this repair would be $1000...Again only based on the trust I have with Paymon, I approved for the work to be done, regardless of being able to have it done by an outside mechanic for half the price...Why???? Because Paymon has built an awesome professional and trusting relationship with me and I would continue to get my car serviced there as long as he works at Lexus of Stevens Creek! He's always welcoming and friendly and takes full interest in hearing your concern and is very quick and efficient in responding!Please recognize Mr. Khajavi for his amazing customer service skills and commitment! Your company is lucky and privileged to have Mr. Khajavi representing it! Thank You Paymon!

Hyun Sik Woo

13 de jul. de 2016

It was awesome and excellent quote to my car, very happy with my wife and detail information for protection plan with car care before turn in.

James Cingle

11 de jul. de 2016

I went into the dealership on Saturday ready to have a panic attack. I hadn't purchased a vehicle in over 15 years and I dreaded going through the entire process again. However, this experience was so unlike any of my previous purchases. Joe Hart was extremely helpful throughout. I expected to have to haggle back and forth on the sales price, but I didn't have to. The vehicle Joe suggested for me after talking about budget had just the right set of options and the price Joe gave me was right on target the first time. (I'd been doing a lot of research on sales prices on RX 350s.)The other point of anxiety for me was financing. I already had a pre-approval from my credit union, but I figured I'd have to do a lot of work to get the purchase docs to the credit union so that they could cut a check which I'd then have to go back to the dealership to drop that off. Not the case this time. Gary in finance was able to confirm the pre-approval and worked some magic to get the loan with my credit union finalized and all I had to do was write a check for the down payment.I drove out of that dealership with my new vehicle without any of the post purchase anxiety I was expecting and so far I'm very pleased with my new "Dreadnought" (that's what I've named it). Thanks, Joe and Gary!

yovibe

10 de jul. de 2016

My experience with Steven's Creek Lexus was awesome! Joe Hart was very knowledgeable, patient, and provided excellent service to my liking. I'm very happy to be a part of the Lexus family now and glad I went to this dealership for my new car!

Janice Leung

8 de jul. de 2016

It was a breeze working with Ryan since the first email. He responded in a quick and timely manner. He kept us informed of the car we wanted and if any additional ones became available. He was very friendly, easy going, and not did not put any pressure on us. Even after we purchased our car, he came by and dropped off car mats at my office! Thank you!

rmirzamo

5 de jul. de 2016

I was very please with Herman Samaniego's effort in trying to find a deal that best fit my driving needs and budget. His extra effort to ensure his customers walk away happy from the dealership is much appreciated. Herman's professionalism and friendly attitude is one of the reasons I leased a car from Lexus for the third time in a row.RegardsRozita Mirzamohammadi

Jessica Hartono

2 de jul. de 2016

Everyone there was friendly and helpful. Domingo was especially patient with us and gave us a really great price. Overall great experience.

Alemad

1 de jul. de 2016

Joe Hart was very professional & was the main reason I purchased our 2016 Lexus RX 350. We had looked at a Cadillac but was swayed by Joe & the Lexus showroom. Hopefully, we will have a long & positive relation with Joe & the dealership.

luxus lover

1 de jul. de 2016

We talked briefly to Herman prior to our drive over to the Lexus dealership. Our conversation was about what kind of vehicle we wanted. Before we had arrived, Herman brought out the car of our dreams! He selected it from over four-hundred others! Talk about a guy that listens to want the customer wants! We were very satisfied with our experience and will happily be returning for a new Lexus in the future!

siwamoto8

30 de jun. de 2016

We see Herman Samaniego frequently, since we lease two Lexus cars. This time we wanted to see what was available that might be a good fit.Herman listened to our needs and wishes and found for us a great deal for what we wanted.Dealing with Herman is a pleasure, and by now, he knows us and what we want, so its easy and fast to make a decision.See you soon Herman!

SSUNDARAR

29 de jun. de 2016

I went with Costco Auto Purchase program and Lena was quick enough to show the Costco membership price without any hesitance. That proved that I can trust Stevens Creek Lexus for the price and she had enough patience till i am satisfied. In fact, she insisted to test drive the vehicle - even though i was not interested in test drive. Worth a test drive and the purchase.

ron1949

29 de jun. de 2016

Excellent buying experience with Stephen Tran. I was seeking a used Lexus and on initial visit, there was nothing of interest to me. Talked with Stephen describing what I was seeking and within a week, I had a call from him along with a pictures of the car he thought I would like. The deal was closed, including all applicable documents in less than 2 hours. Stephen was very knowledgeable about the car/option options and made decision making a breeze. Jennifer was superb on the document end. I look forward to working with the both of them in the future.

nkfed

28 de jun. de 2016

We recently purchased our third Lexus from Lexus of Stevens Creek and our second from Herman Samaniego. He is an exemplary salesman for many reasons which is why we sought him out for this purchase. We appreciate him for his customer service, knowledge and attention to detail. He is also very patient and knowledgeable while explaining the features on the car and the financial options. In addition he is pleasant, sincere and treats you like an old friend. We will definitely contact him again when we decide to purchase another Lexus. We also had an excellent experience with Anita Clevenger, the Finance and Lease Retention Manager. She also was friendly, knowledgeable and very accommodating. She and Herman are an outstanding team who make purchasing a new car a pleasant event. We also highly recommend the Lexus of Stevens Creek dealership. Both the sales and the service facilities are very comfortable environments and the customer service is outstanding.

jingbang

26 de jun. de 2016

I had a great experience with Ryan. I thought it would be hard to leasing my first car, but Ryan really help me a lot and made the entire process smoothly. He was very patient and professional.

Happy Camper

24 de jun. de 2016

I had another great experience with Herman who reached out to me and suggested I come in for a meeting and see what he could do to help me get into a newer Lexus. He was very helpful and really treated me like I was a family friend. He was very pleasant, and truly sincere about my happiness with choosing a car that was right for me. At the end of the night, I was happily driving home in my 2016 CT200h Lexus. Herman even followed up the following morning to make sure I was content with my decision. He made the experience very stress free. I also want to mention that Anita in finance made my experience also stress free. She was very friendly and I felt she really cared about what I was buying and made sure I was comfortable with my decision.

tmm

20 de jun. de 2016

We are very happy with this dealership. Ryan was very polite, patient and willing to help his customers.Everything went very smoothly. We strongly recommend Ryan to everyone.

Lulu

18 de jun. de 2016

Joe Hart was the salesman for my new RC. He was knowable about the car, answered all my questions and concerns. He covered everything to my complete satisfaction. He made the whole process fun, both him and the finance guy, Gary. It was a pleasure to be served by him. My drive home was a couple of hundred miles and he even called to make sure I got home safe and sound. The professionalness of this dealership is first rate. This is the 3rd car that we have purchased from Stevens Creek and we plan on at least one more.

rprakash

14 de jun. de 2016

Very friendly dealership. One drawback is that during our first two visits, it took a very long time for a sales person to help us. Once we were helped, everyone was fantastic.

Cindy

14 de jun. de 2016

I first went into the dealership knowing the bare minimum about different makes and models of cars, but Ryan took the time to listen to what I am looking for and was extremely patient in introducing all the features of RX350, which I ended up purchasing after a few more visits to the dealership. I enjoyed the entire shopping experience with Ryan. He is very friendly and helpful, yet never pushy or aggressive. He gave me lots of insights and advices, as well as all the time I needed to visit other dealers and learn about their competitor's cars. Therefore, I feel very confident with my decision, knowing that it was not made out of impulse or a hard sale. The price he offered was competitive. He also went the extra mile to accommodate some of my needs. I truly appreciate what he has done, and would not hesitate to recommend him to my friends if anyone I know is interested in a new car.

Sal

11 de jun. de 2016

Herman and Anita were very helpful with the entire experience in leasing this new Lexus. I am very pleased with the updated version of the 350 RX. series. I chose a dark interior because of the last Lexus light interior not wearing very well.

Summer

8 de jun. de 2016

The dealership itself might not be as fancy as others, but the service is really great. I Emailed online from Lexus' website first to ask for a quote very late at night, and Ryan replied the first thing in the morning. We made an appointment and I shopped around before I went to see him. Ryan was very helpful and honest when I asked for his personal opinion; and he was very understanding my concerns about the price. He did give me a really good deal at the end, and I ended up buying the car from him. He made the whole buying experience very smooth, and pleasant. They also have a service taking photos and Emailing them to you afterwards, which made sharing the excitement of new cars easier than ever. I am glad that I went to Ryan and bought the car from him. I usually hate dealing with finance part when buying a car, but Garry, the finance manager wasn't as pushy, and he made the whole process very easy and I felt comfortable about any choices. It was a great experience! Thanks Ryan and Garry for the great help!

The Professor

7 de jun. de 2016

John Manasseh made the entire experience fantastic - taking the time to explain the process, working with me on financing, and delivering the car as promised. All at a very fair price.Highly recommend John and Chau - the finance manager.

iKai

6 de jun. de 2016

I am so surprised about the service department in Lexus Steven Creek. It is as great as my sales experience with Ryan. (Thanks Ryan once again) It is my second time here and Today is my 10k Miles service and Al is being very helpful and able to answer all the question that I have. While explains the detail to me. I am totally satisfied and happy about this entire car buying experience and services afterward. My next car will still be a Lexus!

Happy customer

4 de jun. de 2016

I needed to replace my car after an accident. Car shopping is not my favorite past time. I've been driving a Rx 330 since 2005 so Lexus was my first and only choice. Joe is the car salesman that you have always wanted. His vast experience in the industry gives you confidence that the information he presents is honest and accurate. If the auto industry is looking for a clone this is your model. Thanks Joe for a great experience.

Sunnygal

4 de jun. de 2016

In shopping for my current vehicle, I visited half a dozen dealerships in the area and Ryan Schrantz is by far the most knowledgeable car sales I came across. I was particularly interested in the advanced safety technologies available on the new vehicles. Not only does Ryan know inside out how they function, he has also tested all of them himself, with first hand knowledge of how they behave under different circumstances. He even recommended against getting one of the technologies due to its limited utility under realistic driving conditions. Even though I owned a Lexus and like Lexus cars in general, I didn't initially set my mind on getting another one. It was really after meeting Ryan that I seriously began to consider getting another Lexus because I wanted to buy a car from him! Thank you Ryan (and Lena) for making my car buying experience smooth and enjoyable.

hecute

3 de jun. de 2016

Recently, I purchased 2016 RX-350 in May 2016 with Daniel Macias who is a busy Internet Sale Manager to get a hold of. If you like a car with options package on your budget. He followed through on your needs and save your time. You shop the best price, bring it to him in person, with proof. He will match it or beat it at Lexus of Stevens Creek dealer with his boss's approval?He also is a very patient guy. For instance, my toddler 3 yrs old insisted and cried to go test drive with me. He waited for me to transfer a baby car seat on a new car. Clearly answered to you when you have questions and walked through with you on getting started owning/ driving a new car.Gary Luu was efficiently on your finance paperwork and explained manufacture coverage and extended warranty options for your purchase.Bonus: As a new Lexus owner at Stevens Creek dealer, you will get a FREE lifetime of Valet parking at the Valley Fair shopping mall with a Stevens Creek license plate frame and your VIN #. I highly recommend, prefer and count on Daniel Marcias for your next car.

Char G

2 de jun. de 2016

Ramsin is the BOMB!!! He really went above and beyond to take care of me and my Rx 350 F Sport after experiencing a flat tire. From beginning to end, he made sure that every step of the tire replacement process was taken care of (even coming in on his day off to make sure that the inner liner replacement was done the way he wanted). I cannot thank Ramsin enough for everything he has done. He has truly shown what it means for service above and beyond! Thank you Ramsin!

Sunny8

2 de jun. de 2016

Lena was so greatly provided service and tried to get the best price for me.The dealership was clean and spacious and the customer service is excellent It was a kind of good buying experience.

harrish27

1 de jun. de 2016

The dealership is clean and spacious and the customer service is excellent.Stephen was very patient with us and we decided on a new car to buy. He allowed me to test drive cars over several months before deciding on which to get and when to get it.When the time was right, he moved very quickly and made the process very painless.Thank you Stephen!

Angela

1 de jun. de 2016

Efficent and genuine customer service. Not a pushy or rude salesman like many others. Very professional and easy to work with people. Knowledgeable about the product and wanting to make the customer happy. I had an excellent experience at Lexus Stevens Creek due to Parrish Verducci and Jennifer Martinez. Thank you! I definitely recommend this dealership!

kay

31 de may. de 2016

She was so helpful and provided great service throughout whole process of purchasing. I would love to buy another second car for my wife from her.

rk0824

31 de may. de 2016

Herman was very attentive and extremely helpful and made sure all my questions were answered. He took the time to go over the different features in the car. Overall this was a great experience.

Nicole

30 de may. de 2016

I recently purchased a 2016 Lexus CT and was extremely satisfied with Joe Hart's assistance and service. I would definitely purchases another car from Lexus Stevens Creek, especially from Joe.

Nam

29 de may. de 2016

I would recommend to purchase a car at this dealer. I'm happy with my car. I got what I wanted, a nice car and good deal. Thank you Elite Lee for your help .

PM

26 de may. de 2016

I am extremely satisfied with the service that I got from Lexus Stevens Creek for my recent purchase. Everybody was very courteous and helpful. I would specifically highlight Alejandro Lopez, our Sales contact, for his excellent service and diligence in making our experience really informative and enjoyable. He helped us with test driving, selecting a car that meets our specs from inventory, and also gave us a good pricing offer. He spent quite a bit of time with us in walking us through the various features of the car as well. Most importantly he came to work on one of his off days as that's the only day we were available to come to the dealership. Overall very happy with the experience and will definitely recommend others to go see Alejandro if they want to buy a Lexus!!

jdhogan79

25 de may. de 2016

I worked with Windy Mac from start to finish. Everything here was seamless and the customer service was impeccable. We drove all of Steven's Creek on a Friday and visited BMW, Land Rover and Mercedes dealerships. The staff at Lexus across the board was the best.

wdandersen

24 de may. de 2016

Highest level of service and attention. Herman and Anita were so awesome and great pleasure to work with again.. This being my 5th Lexus. Best part was that they remembered me from before.

Peter B

24 de may. de 2016

I was going to buy an Acura MDX and on the way home from my workout I stopped at Lexus Stevens Creek and was greeted in the parking lot by Stephen. We did a test drive and he was helpful pointing out features of the car. There was no sales pressure and he answered all my questions. I would highly recommend Stephen and Robert Riley. They were both a joy to work with.Peter B

nurscon1129

19 de may. de 2016

Met Ryan when I was doing Internet search on Lexus sedans. Explained what I was looking for and the budget I had to work within. Ryan found cars I that met my requirements and I scheduled a visit for a test ride. Ryan was never the typical pushy car salesman. Listened to my needs and actually put me in more car than I thought I could afford for less than I had budgeted for. Took wife in to make final decision and to ride in the ES350 he had found for me. We were in and out of the dealership in less than three hours with a new Lexus ES350.Wife happened to mention she liked the RX350 and what she would want in it if she bought one. Ryan called her that evening and told her he found three she might like in the budget restraints she had put down. We scheduled a time for her to go in on Saturday. She found the RX350 she liked and he got her top dollar for her trade in and we left with a new RX350 for her below her budget restrants. Ryan knows his cars and listens to your desires, but never pressures you on anything. He presents the facts and you make the decision.Started out to replace my Prius with a more comfortable and safer ride and ended up replacing both cars in our family with more comfortable and safer vehicles. In all my 70 years I have never had a more enjoyable time purchasing a car. We have made a new friend for life in meeting Ryan.

Tienlin1

11 de may. de 2016

I went to Lexus with the intention of just looking on Mother's Day. I walked in and passed by so many employees there but received no greeting. While I was wondering and looking for the car I might get, Stephan approached me. His warm greeting and sincerity to help put me at ease immediately. His professionalism, his enthusiasm, his knowledge, his sunny disposition impressed me deeply. In addition, he is very patient about going back and forth to negotiate the best deal for me. No pushy at all. I am sure in less than three years I would be more than happy to go back to him to conduct another business. It is because of the people like Stephan that Lexus at Stevens Creek is getting more and more customers. Stephan is the pride of the brand!

RonRon

9 de may. de 2016

What more can be said about Stephen? I went to a number of dealerships and Stephen is by far the most patient, knowledgeable, and personable one I've met. Stephen turned my initially neutral to negative experience at Lexus of Stevens Creek completely around to where I was certain I bought from the right place. Stephen's drive for excellence does not end after the sale either. After returning home, we noticed some issues that we missed when we left the dealership. Stephen went above and beyond and made a few calls..and what do you know...issues resolved. Great Job Stephen! If you're ever in the market, feel free to give me a call. Professionals like you are always welcome.

garyb

4 de may. de 2016

Simply put, Jacqueline is awesome! She was very friendly, patient and courteous. I didn't feel pressured at all into purchasing and was given plenty of time to consider the deal (which was much better than I was expecting.) Would definitely recommend this dealership and Jacqueline's assistance to any prospective buyer.

bob r

3 de may. de 2016

I think Joe Hart is a professional, honest and knowledgeable person and salesman.We bought a es300h, our second car in five years from Joe.Look forward to working with Joe in the futue!

LSouth

2 de may. de 2016

This is my 5th Lexus and my 2nd time working with Herman Samaniego. Always efficient, knowledgeable, and professional. I always leave feeling satisfied with my purchase and believe that "customer care" is the top priority of Stevens Creek Lexus. I am certain to return again.

Lali

2 de may. de 2016

Our credit union found the Lexus we wanted at Stevens creek Lexus and joe hart helped us thru all he hoops. Joe is very professional and personable. He made me laugh thru a stressful decision. Appreciated all his assistance and care.

AndyCPA

2 de may. de 2016

This is the first time we've purchased a Lexus. My wife has had her BMW 328i forever but it was finally time for a new car. She originally only wanted to look at BMW's but we thought we would at least check out Lexus. We knew nothing about the Lexus models. Stephen asked what we were looking for and based on what my wife said we focused on the IS 200t. We haven't purchased a car for over 10 years so the cars have changed quit a bit. Stephen explained all of the new high tech options of the car as well as the normal mechanical functions. Stephen was very patient and not pushy which my wife liked a lot. We also felt he got us a great price on the IS 200t. We would highly recommend Stephen if you're in the market for a new car. Andy & Patti

garyslexus

2 de may. de 2016

I cannot express enough how pleased I was with my experience at Lexus of Stevens Creek and how pleased I am with my new ES350. Domingo was my my sales rep. He was incredibly knowledgeable about the Lexus, being able to answer all of the questions I had. He had great people skills, and though his job calls for negotiating, the way in which he proceeded with the negotiations was respectful of me. Even after I signed the paperwork, everyone at Lexus (Domingo, Robert in Finance, and the follow-up calls from customer service) was extremely kind and helpful. Lexus of Stevens Creek definitely has the motto of customer 1st, customer care, and customer follow-up. When one thinks of "the finance department", one mY not usually think of a pleasant experience, but Robert was great. From the moment I saw him, he had a smile on his face, a pep in his step, and a joyful tone in his voice. As with the sales end, Robert is bound to offer some of their add ons like a protective coating or an extended warranty, but he was brief yet thorough, and he respected my decision and dealt with me pleasantly. After doing all of the necessary paperwork, I eagerly walked to my new car. I was greeted by Domingo, who handed me the keys to a car that will undoubtedly be with me for years to come. After helping me sync. my phone to the car and taking a few pictures, I was on my way. Lexus of Stevens Creek, thank you so much for an amazing experience and an amazing car. After a week, I am so happy with my purchase, and I know it was the right choice for me. I highly recommend Lexus to anyone looking for a quality vehicle and a quality car-buying experience.

AnthonyZhu

1 de may. de 2016

Lena is very responsive via email and every time she is trying to get the best price for me. Plus this dealership has the largest inventory around North California. Getting a new Lexus car from her is a no brainer choice.

Fdey75

1 de may. de 2016

Daniel Macias is a fantastic sales person. He is honest, friendly, and has the customer's best interest at heart. I highly recommend him to anyone who cares to have a no pressure and pleasant car shopping experience. Everyone else at the dealership was kind and made the experience enjoyable. Jennifer in finance was very easy to work with. I'd buy again from Lexus Stevens Creek based on this wonderful experience. Thank you for a great car and a great time finding it.

Lexus enthusiast

1 de may. de 2016

We had the pleasure working with Joe Hart on buying my new Lexus! He was so patient but most of all very professional. Joe made the car buying process quick and non stressful. We will definitely contact Joe again to purchase another Lexus in a couple of years and refer him to friends and family!

Zm

30 de abr. de 2016

No nonsense , no haggle , quick in and out. Great value and service !Pleasure and ease of doing business Respect for the time of the client

mcsheets11

30 de abr. de 2016

I had a great service and buying experience with Lena and the whole Lexus Stevens Creek staff and very pleased with my purchase. Even the financing gentleman was great.

HappyCT200h

27 de abr. de 2016

Qui had a helpful attitude and was able to find exactly what we wanted as far as options/colors go. She was patient with our indecisiveness and we must have checked out their entire inventory before making a decision!Ted went above and beyond to explain the pros/cons on financing vs leasing. He broke down every single cost and answered all our questions in layman's terms. We never felt pressured or rushed to make a decision.

George PD

21 de abr. de 2016

Joe was extremely helpful in showing me the car and it's features. An extremely pleasant individual to work with and with extensive knowledge of the car. I would not buy it from anyone else - you can trust joe!

ipvoice

21 de abr. de 2016

I have owned many different cars over years with many dealerships. This is the top of my list of great product, people, and process. The product is without question the least maintenance of all cars I have owned. The people are very easy going and help beyond the common customer service. The process of leasing a car is most stress free from the other dealerships.

Laurenz

20 de abr. de 2016

It's simple really. As an existing customer, the team was very proactive and eager to engage with options for me to consider either staying with Lexus or moving on with my next vehicle. So I decided to drop in. I'm super busy and travel frequently out of the area for work so I really wanted/needed simple, concise and honest information to make the right decision (quickly). To be honest, I had made up my mind that I wasn't going to continue with Lexus (not for anything wrong, I just was sold on something else). However, my experience with Herman was so smooth that a brand new vehicle that had just come in that day happen to be the perfect fit for me.

pats

18 de abr. de 2016

We had a first-rate experience at Lexus of Stevens Creek. John Manasseh was an excellent salesman. We never felt pressured to buy. He let us take a thorough test drive, not just a quick drive around the corner. He patiently answered all of our questions. Simply said John is a guy you want to buy a car from. Jennifer Martinez handled our financials perfectly. She stayed way passed closing time to make sure all of the details of the deal were correct. Because of her we didn't need to wait until the next day to drive our car off the lot. I recommend anyone who is in the market for a car to visit Lexus of Stevens Creek to experience just how impressive the dealership is.

Andy Hwang

17 de abr. de 2016

Steven is the best person I have interacted with. Very quick response on the email inquiry. very humble and approachable personality. Very experienced and knowledgeable sales person. We enjoyed working with Steven through test drive and purchasing process.Thank you Steven!

GuuL

15 de abr. de 2016

This is our 3rd Lexus car purchased in Stevens Creek, ES300, RX300, and ES300H. Peter Chu is a wonderful sales person, a good listener, proactive & can address all concerns & questions that I brought up. I am very pleased to meet him and his professional attitude & knowledge helped us to make the decision within an hour. Even though the initial look of 2016 ES300H (spindle grill) is not that impressive to me yet somehow my wife likes it. Other than that, its safety features, performance, fuel economy, interior design, and seat ergonomics are awesome. We have a fully loaded one. Finally, Gary Luu is such a nice finance manager to talk to, very effective and all to the point. Pavi briefs us nicely of the key features and operations in 30 minutes. Overall, this is a pleasant place to get a good new car!

Taylin

12 de abr. de 2016

Windy Mac was great to work with. Patient and understanding. Engaged and upbeat. Would recommend meeting with her if you are looking for a Lexus

Tony123a

11 de abr. de 2016

I recently purchased my first Lexus with Stephen and have to say he helped a lot in picking out the right car for my budget. Ive never lease a car before, so I was nervous, but he was very patient even though I asked a lot of questions. He gave me some really good suggestion on vehciles that fit my lifestyle, as well as helped me pick out the package that fits me best. What impressed me the most was he wasnt just focus on the sale, but he gave me an awesome price on a lease that fits my budget. Theres no doubt I would recommend him to anybody, hes an A+++ sales consultant. I was a little scared of posting this review because I didnt want him to get flooded with appointments and rates going up by the time my lease is up for another car lol, but I thought Id share my experience with everyone.

Farmer j

10 de abr. de 2016

This is our second new Lexus purchase from Joe Hart at Lexus of Stevens Creek. We still own our 2007 GS350 and now the 2016 LS460. We came back because we were very pleased with our Lexus GS350 and the friendly, professional, knowledgeable, exceptional, no-nonsense customer service provided by Joe Hart. We asked for him specifically the second time and had another great experience. We were treated like royalty. The quality and reliability of the cars, and the fantastic treatment of customers by the sales and service departments keeps us coming back. Our GS350 has been problem-free for 9 years and 120K miles. We are looking forward to many years of enjoyment with our new LS460 and highly recommend this dealership! Thank you Joe Hart and the service department at Lexus of Stevens Creek!

philipN

7 de abr. de 2016

Ryan is the best, no sale pressure, polite and patient to explain things. I came without appointment while Ryan was in middle of a session with other customer, he managed to get Wendy helped us, and he joined at the end as soon as he was freed up. Ryan, Windy and Robert R, are wonderful. will recommend to other people.

Vic

6 de abr. de 2016

Qui is very friendly and easy to work with. She helped us find our perfect car, gave us competitive offer, and perfect loan term. She responded to all our questions in a timely manner and was very helpful throughout the process. This has been the best car buying experience for me.Robert from the financial department is also very nice. Very friendly and not overly pushy.

danieve v oliva japson

5 de abr. de 2016

Herman and anita are very helpful.. always work for customer satisfaction.. very transparent and great customer service. I cannot ask for more.. i have encountered alot of dealers in the past and herman and anita are the most amazing people

carmiger

31 de mar. de 2016

Stevens Creek Lexus presents a customer focused experience. Consultative selling to insure that the Lexus product line is outlined against your individual needs. No pressure, just assistance in a comfortable environment that is designed to deliver a product that best meets your needs.

Jax

28 de mar. de 2016

Steven Tran has been very helpful, curtious, professional, and plesant. He always made sure we got the best service. That was the first time we went to Lexus dealership and had a great experience. Steven Tran always provides excellent service even ehen i had to go back to fix something. He made sure after his shift was over still to keep in touch and be on top of things and hsbe somebody at dealership help me. We hsd heard about the services and every bit if it was true. That is why we switched from Mercedes Benz to Lexus. Hsppy with the car and service. Thank you fir making this a great experience

Gman313F

28 de mar. de 2016

After 2 months of car shopping, we finally came to Lexus.After several bad experiences with other dealerships, one bad purchase & return, high pressure sales people, and a bait & switch add, we had lost the excitement of a new car purchase and were beginning to dread the entire ordeal. Daniel Macias & the entire Lexus of Stevens Creek staff restored our faith in humanity, and made our new car lease an extremely pleasing and satisfying experience.Our experience with competing dealerships was in stark contrast to the exceptional treatment that we received from Lexus.We love our new ES350, and have every confidence that we will be treated respectfully & professionally by Lexus in all future dealings.If we had it all to do over again, we would start (and finish) with Lexus of Stevens Creek!

Rhino & Ernelyn Espiridion

28 de mar. de 2016

I was across the street shopping for cars and I tell you it was a total night and day, you can totally tell the difference. From the beginning I have noticed how Hector was so sincere and how he went out of his way to ensure I get what I needed, I just got out of the hospital from surgery and instead of me going to the dealership, he went to my house and showed me the cars I was interested with, from then on he earned my respect and knew I was dealing with one of most professional people. Then during the whole purchase his co-league Domingo was also respectful and not pushy, purely friendly! The whole process was seamless and no one was ever aggressive, it is great to see there are car sales people who are like them and Lexus should be proud on what kind of service culture they are building,Again thank you Hector and Domingo!

Chuck

27 de mar. de 2016

Over the years we have purchased 12 new vehicles and our dealings with Joe were most pleasant. He was well organized and met our needs. We would highly recommend him.

vt

27 de mar. de 2016

Excellence customer service. Experienced and details oriented. John was attentived and kept me up to date with the new inventory. John was very accommodated with the early scheduled appointment. Chau was very thorough with the financial portion, he went a great length to make sure we understand all the little details. Thank you.

AR

25 de mar. de 2016

Stephen was very courteous, professional and nice. I highly recommend working with him. It's my second car from Lexus of Stevens Creek and probably won't be the last.

Bb6guy

25 de mar. de 2016

Attention to detail and my needs aside from the favors Anita and Herman did for me, are above and beyond what any other dealer or Lexus dealer could have done for me. Top notch and professional

LexusLover

24 de mar. de 2016

Purchasing a new Lexus through Joe Hart was a simple, pleasant experience. Based on my preferences he had the perfect car for me to test drive and I drove my new RX home the same day. I will certainly recommend Joe and Lexus Stevens Creek to my friends.

Happy Customer

23 de mar. de 2016

The Lexus experience through Anita and Herman fast, painless and overall a wonderful experience. Herman prepaired in advance the car type and color I was interested in and it was sitting in the garage area inside ready for me to view and ride. I was impressed that he took the time in advance to be ready for me and limit the time I was at the dealership. It totally exceeded my expectations. After I decided to buy, Herman carefully walked me through the features which can be daunting but he took the time and was very patient with me as I tend to not be very technology literate. Herman even came out to my home to help me link my car to the garage door opener after I screwed that up. In 10 min he had it all fixed and all was good. Anita is such a pleasure to do business with. So calming and so nice, she feels like family when we are all done the paperwork. Since I have purchased cars there before I actually told her I feel like I am coming home to family. I trust her to give me a fair but good deal and she explains all this in a tone that is very calming and not challenging in any way like other dealerships. here long tenure with Lexus allows her to answer any question or explain my options very efficiently and she is fantastic at giving advice on what she would do given a choice of options. As the head of a National Sales group, I know excellent customer service and personality well and I was trained by Disney to exceed expectations. Herman and Anita totally exceeded my expectations for a sale at a car dealership and it makes it very hard not to come back in the future.

DKMan

22 de mar. de 2016

I knew the exact car I wanted after previous research, and both Joe and Domingo helped out to look at and test drive the Lexus ES. I appreciated being valued as a customer more than simply the sale.

Tim

20 de mar. de 2016

Stephen and the rest of the staff were great to work with. He worked around my work schedule, which made the whole buying process more convenient for me.

Jarenas4

20 de mar. de 2016

This is my 3rd time coming back to lease! I love working with Herman Samaniego! His attention to detail and complete knowledge of all models is amazing.He answered all my questions and more! I've had an IS, an RX, and now a CT. I love how I am able to change models to fit my current lifestyle need. Definitely will be coming back.

fernb

20 de mar. de 2016

I've had the pleasure of getting all three of my leases from Herman. The customers well being is his priority, and I love how enthusiastic he is of the Lexus brand. He has always made my visits here great, thanks Herman!

Carl_Yamamoto USA

19 de mar. de 2016

A 5-star rating for Herman Samaniego on the the lease side and Anita Clevenger on the Finance side is a no-brainer.This is my 3rd lease with Stevens Creek Lexus and our companies 4th - Herman has been my go-to contact for our company leases every step of the way. He is attentive, knowledgeable, and responds QUICKLY to any inquiry - a major plus.Anita makes the Finance portion painless - she is clear, precise, and flexible - great attributes.I highly recommend this dealership and these 02 individuals.Thanks very much,Carl Olin, Vice PresidentYamamoto USA

kgunsagar

16 de mar. de 2016

I have been a Lexus Customer for over 25 years and the prime reason for going to Lexus of Stevens Creek is people like Herman Samaniego who make the entire experience relaxing and wonderful.Herman went beyond the call of duty to bring the car to my home to show to my wife who wasnot in a position to come to the show room.

Shon

15 de mar. de 2016

My experience at Lexus was awesome, Joe took the time to show me everything my heart desired...My intention was only to look at cars and possibly drive a few....i never felt pressured to buy anything, ...and that to me was the biggest deal...Joe's intrest was not just to sale a car, he wanted to make sure I was buying something I loved, And I must say, I love this car..Thank You Joe for making this deal so smooth and for getting me a terrific car.

Crown

15 de mar. de 2016

My experience was 100% positive. I received a great price and the staff was awesome. I would highly recommend this dealership to my friends and family.

Amir64

14 de mar. de 2016

I have interfaced with countless sales representatives from multiple dealers. Without a doubt, Gerry Young has been the best sales person I have dealt with in many years. Buying a new vehicle can be a nerve racking but Gerry put me at ease from the very start, listened to what I was interested in and went about finding the car of my choice. But more importantly was his patience as I made decisions about add-ons and price. Never did I feel any pressure. It was more like working with a friend. Thank you again for providing such a great experience.

logoslogos

11 de mar. de 2016

This week I had the pleasure of leasing my second Lexus from Herman. Working with Herman is such a great experience every time and I highly recommend him. Herman is knowledgeable, experienced, and very personable. He was prepared to meet me with all the paper work complete and the car cleaned in advance. With his preparedness on our side, I was in and out in no time at all! If you are like me and want an easy, pleasurable (and even fun!) buying experience, I know you too will love working with Herman!

melbayarea

11 de mar. de 2016

This is unlike any other dealership I have had to deal with. This was my 3rd lease and by far my favorite. I felt very comfortable with Herman and Anita and not pressured or taken advantage of like I have before. They were both very sweet and professional. I would definitely recommend them both as well as Lexus of Stevens Creek....and I love my new car :)

Cory C

9 de mar. de 2016

The service center at Stevens Creek Lexus is without question the best at customer service and satisfaction. In three words...."they get it." We have always taken our 2008 RX 350 to them since we purchased the car used in 2009. Their service is always impeccable and I have never felt like they tried to take advantage of us while the car was on the "rack", unlike other dealers and mechanics I have experienced.The water pump malfunctioned while driving on the freeway causing the engine to break down. We had the car towed to their service center and they proactively convinced the manufacturer to cover the entire cost of replacing the water pump and engine. The car only has 50,000 miles but because of its age, is out of warranty. They did not have to do this and we would have had no recourse but they did so because we have been loyal customers and they recognized it was not our fault. Customer service is a dying art in the U.S. but not at Lexus Stevens Creek. They have a customer for life and I will continue to sing their praises to all of my friends and relatives.

MJ_86

8 de mar. de 2016

Windy was great to work with. She gave me a through walk through of the features of my Lexus NX 300H. She is very professional and answered all questions and concerns i had. The process of buying a new car wouldn't have been easier without Windy. I would definitely recommend her if you are there to buy your Lexus.

Mary1234

7 de mar. de 2016

I purchased a used Lexus Sedan. It had a couple minor things that needed to be fixed and one thing that was not included on the warranty, and was not detected during our test drive. Joe Hart calmly stated that Lexus would take care of it - and they did! After they fixed it they detailed my car again and filled it up with gas. I got a great car, a great salesman, and I would definitely buy from them again!

Debbie K.

6 de mar. de 2016

This is my 2nd lease through Lexus and my experience once again so easy! Herman took the time to find the car I was looking for and very easy to work with. Anita and Herman make a great team and saved so much time.

Jimbo

6 de mar. de 2016

My experience with Lexus of Stevns Creek, and salesman Herman Samaniego was superb. Herman is a low pressure, thoughtful and conscientious gentlemen. He is very knowledgable about his product, and very thoughtful in the manner in which he deals with each customer. Herman went out of his way to be sure I understood the specifics of my knew car, especially the many electronic features. I highly recommend this dealership, and suggest all potential buyers seek out Herman Samaniego to be your guide. He is a consummate salesman, and gentleman.

jimh

5 de mar. de 2016

Lexus Stevens Creek Service didn't track and manage my 2015 Rx350 case. With a scheduled appointment for my Rx350 engine system noise problem, I brought my car to Lexus Stevens Creek Service at 7am on Nov. 7th, 2015. Service Adviser Carlos Munoz met me and handled the appointment. A technician spent about an hour with me to diagnose the noise problem. He test-drove my car, measured the engine idle speed (the RPM was normal), and compared my car's noise with another Rx 350 (which had similar mileage to mine) and one Lexus 350 sedan. Apparently, my car's noise was higher. He also opened the hood and listened my car's engine directly. The engine itself was quiet but we did heard the noise at the front seats. At the end, Carlos told me two things: (1) Stevens Creek Service wouldn't be able to do anything with the noise problem and will pass the case to the Lexus manufacture and (2) Stevens Creek Service would follow up the noise problem again at 5000 miles maintenance after the car system further "broke in". I did request Carlos to record the noise problem and investigation result, and Carlos promised to do so. By the time at the 5000 miles maintenance on Feb. 6, I learned that the noise problem and my scheduled problem check on Nov. 7th was not on Stevens Creek Service's work record and the Service Schedule had "no show" on my Nov. 7th appointment record. And there was no record for my previous visit and associated technician work for the same problem in October 2015 either. I communicated the situation of customer case mishandling to a service manager (Todd Rebhan) in person at Stevens Creek Service as well as to the service manager and Carlos Munoz in email, requesting documenting the missing case. There has been no result.

barbmcd

5 de mar. de 2016

I have been driving the RX400 and 450h for the last 6 years and wanted to get something a bit smaller, the NX is the perfect size! I was conteplating getting the honda CRV or the toyota R4 just to get a smaller SUV, but once I got in the lexus NX it reminded me why I love the lexus brand. It is cute and sporty and has spunk too.

Jayant007

3 de mar. de 2016

I have never leased a vehicle before but Stevens Creek Lexus made it extremely easy and friendly for me to finish the deal in under few hours. Daniel/Windy have been a pleasure to work with and very professional. Frankly, they understand value of each dollar spent and thats where they assisted me in getting a good deal.Highly recommended!Good luck!

rscates36

3 de mar. de 2016

Words can't say enough of what an awesome experience it was to be here. I was referred by a co-worker who told me to get in contact Herman Samaniego. Once I reached out to him, his customer service was very welcoming. This was important to me because I wasn't looking to talk to a shark who has bad motives. He asked the right questions and gave me some options/recommendations on what could possibly work for me. We scheduled a one-on-one appointment to review the cars to see which one I would like. From there we did a test drive, showed me the features, and gave me some history about Lexus. Although I wasn't ready to buy the first day I met, we exchanged information and kept it contact. I had many questions, but Herman promptly responded and helped me out as much as possible. The next time I went with him, we went over numbers and looked out for my best interest since they a great rate/incentive going on. He made everything work in my favor and I left the dealership with a 2016 Lexus IS 200t in my favorite color (Sonic Blue Mica), which is a very hard color to find out here. I would also like thank Anita with her wonderful help and making the financing process very simple. She crunched those numbers and got the best deal possible for me. She's really nice and she also looked at for my best interest. I would definitely recommend people to go Lexus of Stevens Creek. Ask for Herman, he knows his stuff!

Ggtchaga

3 de mar. de 2016

Herman was incredibly helpful and provided us with red carpet customer service! We will definitely back in the future to work with Herman. He made our re lease experience very smooth.

guerreromdrx

1 de mar. de 2016

Stephen was awesome to work with! Whether over the phone or in person, Stephen was easy to talk to and he didn't make me feel pressured. He was also very knowledgeable when it came to details regarding the new 2016 RX. I will definitely request to work with him for my next Lexus purchase.

peng

1 de mar. de 2016

very patient feels good, all the teams working really hard and late, also it is good has someone work there for customer who not speaking english

hopegrad

26 de feb. de 2016

We just purchased what is essentially a new 2015 RX 350. Why do I say essentially? Because it was one of several of the dealership's loaner cars it makes available for sale each year around this time. Given all the recalls underway we had to have a tried and true car for my wife and newborn so we naturally turned to Lexus. Our new barely used car is in tip top shape and comes with a 6 year UNLIMITED MILEAGE warranty. That's something. The definition of faith in a brand and the automobile right there.But enough about the car. When your salesman, Joe Hart, drives your car to your home to complete paperwork because we have a newborn, drives to and from the dealership to deliver said car during rush hour and has a smile on his face while doing so, I'd say he deserves a positive review and then some. Joe and Mike made purchasing our new family car a breeze and saved us so much time. Can't thank these guys enough and if our seven soon to be eight week old son could talk he'd do the same.Thanks Joe and Mike. You've earned our business for years to come.

lborrayo

26 de feb. de 2016

Herman was the best, very patient and so helpful with my new car purchase. I would recommend Herman to any of my friends and family members. He goes above and beyond in helping and making you feel comfortable buying a new car. Great Job Herman and team at Lexus on Stevens Creek.

S Agarwal

25 de feb. de 2016

Herman is professional, patient and kind. I would recommend Herman with a 5 star rating.Thank you Herman for all your help and patience.S Agarwal

rsindia

24 de feb. de 2016

The car buying experience at Stevens Creek Lexus, especially Herman Samaniego, was great. He was patient, answered all questions and made sure we were satisfied.

ringeriii

24 de feb. de 2016

My second good experience obtaining a new vehicle at Lexus of Stevens Creek in San Jose, California. I will return for my next new car.

Gabi

23 de feb. de 2016

Herman was very patient and professional when dealing with our credit and getting us financed in the car we wanted. I would recommend to everyone who is looking for a new or used car to work with him at Lexus.

Anqing

23 de feb. de 2016

After many research, we decided to go RX350 or RX450h for our next SUV. Ryan greeted us and introduced us to Herman who is a polite and patient guy with all answers to our questions. We drove a RX450h then a RX350 which Herman helped screened out from the inventory matching all our requirements. It was lunch time. Herman helped work out each detail from insurance to finance and device connection setup. Thank you, Herman!

lategame123

23 de feb. de 2016

To let you know how much I love Stevens Creek Lexus, I drove from Marin county to be with Herman and Ted. They are professional and intelligent business people who made me want to come back. I felt at ease asking questions about the car and never felt like I couldn't. They both took their time with me and I didn't feel rushed and gave me true personal service. I have told all my friends of Marin to drive down to Stevens Creek and to partner up with both of these men. It was worth the 1 1/2 hour drive to be treated in such a caring way. Thank you for being the professionals that you are.I'll be back.Sincerely,Beth Casey

Monica7849

17 de feb. de 2016

Joe Hart is the best. This is my second Lexus and Joe is the reason I selected Lexus in the first place. While helping me through the process of leasing a new car, I knew he would be available if I had any questions or problems and this " sealed the deal" for me. In addition to Joe, I love my new car!!

pooh_90

15 de feb. de 2016

I came to the Lexus Stevens Creek wanting to check out the new NX200t. Being the first time car buyer, I was very inexperienced however Windy was patient enough to walk me through every single step. Windy showed me the car models and took me for a ride to test the car out, explained clearly all the details about this car. I had to make an appointment with her to come back next week for the car trade in. The whole process from negotiating, closing the deal and getting all the paperworks done, both of Windy and Jennifer were extremely helpful. Windy explained and showed me the options that I can choose from when leasing the car. Overall, I drove away with my new car feeling very happy and satisfied!

Andy

12 de feb. de 2016

Great overall buying experience dealing with Peter and Jennifer, would highly recommend them to anyone. No pressure, straight forward sales approach made buying the car easy and enjoyable. I visited other dealerships in the area and didn't find the sales folks to be as easy to work with as Peter and Jennifer, i probably would have gone with Lexus anyway but this is definitely a value add.

Lauralexus

12 de feb. de 2016

Joe was very helpful and answered all my questions. He was also very thorough in showing me what the car had to offer. I was happy he told me about the seminars available so I have opportunities to get best use of my car. LVolz

MarinRX

11 de feb. de 2016

I knew that I wanted to replace my 2013 Lexus RX with a new 2016 but after visiting the Lexus dealer in Marin, I realized that I would have to go outside my local area to get the customer service that I wanted. I placed a call to Herman and he returned it in less than 2 minutes. He is a true professional. Responsive and proactive, Herman is completely focused on delivering superior value and exceeding client expectations. He was able to secure the EXACT car I wanted, at the right price, within 48 hours. He even personally delivered the car to my house (over an hour away) on his day off! Companies like CarTelligent offer such personalized service for a fee, but Herman sees it as part of his role and it shows. The service doesn't end with the contract signature, Herman makes it clear that he is always available to answer any question about the car at any time. He made the car purchase process an absolute pleasure. I'm an even more loyal customer of Lexus now due to the recent experience I had with Herman and his team (Jennifer Martinez!). Lexus is lucky to have him representing their brand! Thank you!

4th Lexus

9 de feb. de 2016

As a loyalty program customer, Joe Hart was extremely professional and helpful to me and my wife as we selected our new leased car. Joe remained positive and helpful as we navigated the process and even switched from a SUV to a Hybrid sedan over a month long shopping process. He is very knowledgable about the Lexus cars as well as open and honest about his thoughts on various vehicles. Joe made the whole process enjoyable.

SwanBS

5 de feb. de 2016

I was in the market for a Lexus RX and looked around a few dealerships in the SF Bay Area. I ended up at Stevens Creek as they had a great inventory and got paired with Ryan. Although i'm on the "less tenured" side this is my 4 luxury car purchase, first of which wasn't german so everything was new to me. Ryan was so patient and kind and NEVER pushed me once. He was informative and honest, i'm sure he cares about making a sale, but his approach is authentic and fun. There was ZERO pressure and although the Redwood City dealership is much closer to me I would go back to him should I need a new car in the future. He is the best "hands down" sales person I have had the pleasure to work with. I would HIGHLY recommend him. He treats his customers like humans not a paycheck- RARE in the automotive industry. I hope Lexus' values and appreciates his demeanor and integrity.

ernierv

31 de ene. de 2016

What else to say about Joe that other people have not said yet? i am definitely recommending him to my relatives and friends! Totally professional and knowledgeable,

Glaphmion

25 de ene. de 2016

Of all the car purchases I've made for myself, my family, or my friends, Joe Hart has been the best I've ever worked with, by far. He's friendly, knowledgeable, and enthusiastic, not to mention great patience (never pushy!) and very down to earth. I've bought two Lexus from Joe myself, and have sent family and friends who end up buying another two total. If I buy another Lexus, you bet it'll be from Joe.

ATAT

21 de ene. de 2016

By far buying a car from Joe Hart and the Lexus of Stevens Creek team was the smoothest car buying experience I've ever had. I would not hesitate to buy another Lexus from them again.

QuyN

20 de ene. de 2016

Ryan is our salesman and we are very happy with the service we received. He made the process smooth and fast. We were very informed about the car we bought. Definitely will request Ryan Schrantz again for future buying.

Barbara27

17 de ene. de 2016

My experience with Numer Talag was excellent. This was my first Lexus and I would highlyrecommend Numer to all my friends. He was definitely a 10. He was patient and attentiveto my needs and did his best to make my experience with Lexus very positive. He definitelyhelped me through the entire experience.

elaohk

11 de ene. de 2016

Stephen was awesome from start to finish! He and the staff truly showed professionalism and helped us throughout the entire process. This was my fastest car buying experience! My first Lexus, and won't be my last. Thanks Stephen!

Savitha

11 de ene. de 2016

Herman was very efficient since we did not have much time to play with. He had all the options lined up and it was easy for us to make the decision and consider all the possible options. It was organized and took little time to close the deal! We knew we wanted Lexus because of the brand reputation and service so it was easy.

jct

8 de ene. de 2016

I HAVE PURCHASED MY LAST LEXUS' WITH THIS DEALERSHIP - EXCELLENT SERVICE BEFORE, DURING AND AFTER THE SALES PROCESS.GOOD JOB RYAN SHRANTZ FOR THE MOST RECENT PURCHASE .JIM THOMPSON -= SELECT TRADING LTD.

ES300h

8 de ene. de 2016

Qui did excellent job for me. She really helped me find the way to purchase the car that I was looking for within my budget. Also even after I purchased the car she took care of fixing minor issue with the car in a timely manner. She coordinated it with service department. I do recommend her to everyone.

dorothy

6 de ene. de 2016

Buy a luxury car through costco's referral to Ryan. Before meeting with Ryan, I am surprised Sales can be no pleasure to make quick decisions. Very pleasant experience at this dealer. Ryan is very professional to answer my husband's tech questions. Also honest pricing. This is my first Lexus, won't be our last lexus with Ryan.

solo220

5 de ene. de 2016

Stephen is very easy to work with, made the car purchasing process smooth and is very accommodating to our asks. We were there test driving and working on pricing through two days and Stephen was great to work with, we felt that he cared about us as customers and worked with us to close the sale.

abej

4 de ene. de 2016

My decision to purchase a vehicle was due to Mr. Nate Persall. He was patient and listened to what we needed and the price we could afford. He took the time to show us the availability and allowed us to test drive the vehicles on the lot. There was no high pressure and Nate was patient when he could have thanked us for coming in and moved on to another customer. We were able to negotiate a price that was agreeable to all. I am very happy with the vehicle and my experience with Lexus Stevens Creek and particularly Mr. Nate Persall. I would highly recommend Nate for your next vehicle.

Chansonette

4 de ene. de 2016

I had been to other Lexus dealerships looking for just the right LS, but Joe Hart and Gary Luu are far and away THE BEST team you could possibly hope for when buying a Lexus. Joe was very positive, upbeat, knowledgeable, straight forward and patiently guided me through all the wonderful LS features. Joe quickly tunes in to what customers want and then delivers. I went in during my lunch break from work and left with a Lexus! Gary made the financing process painless and is great to work with! This top notch team at Stevens Creek is impressive. If you want quality professionalism, service and a straight-ahead efficient buying experience at a top notch dealership - go to Stevens Creek Lexus and ask for Joe and Gary to assist you! Thanks Joe and Gary!

farewell is350, hello nx200t

3 de ene. de 2016

ryan, it was fantastic working with you! thanks for your patience, understanding, and upbeat attitude. you took the pain out of car shopping and you were able to work magic in getting me the car i wanted at the price i could afford. now, i don't have to forgo eating for a week each month ;)we'll be back next time...hopefully for that RC350 Fsport :)

Hate dealing with car salespeople

2 de ene. de 2016

Fantastic year end deal with Dottie and Gary, everything was absolutely straight forward and there was zero pressure. We negotiated with three other dealers, Roseville, Concord and Serramonte, and this dealership by far exceeded our high expectations! Extremely professional, Dottie greeted me at the door as soon as I walked in after a two hour drive to get there, and after the deal she gave me some extra perks even after we felt like we got a great deal on our new car. The facilities were very nice and clean, and the stock on hand was also impressive, it was by far the busiest dealership we had been to. I used to live in the bay area and now I know why I used to see so many license plate frames that said Steven's Creek on them, they are top notch!

Jesslexus

30 de dic. de 2015

Mr. Joe Hart is well oriented,straight forward and knows well customers want, a simple honest answers to questions .Paper transaction relevant done in timely manner,with both parties satisfaction.My car serviced for paint coat one day,and my husband's left keys inside and found them left intact w/ female staff help.Well trusted and accountable staff observed.

gap

28 de dic. de 2015

been to many dealers looking for a certified pre-owned luxury car. Nate is really patience, working with you as a team. Not pushy. really helpful. He is also very knowledgeable about the product lines, the detailed features of each cars. it's so confusing in the parking lot or the inventory list with all the similar cars with different options. Nate helped to narrow down the choice. Thanks a lot.

2016IS200

25 de dic. de 2015

Herman I am forever greatful for all the knowledge, patience, superior service, and kindness you provided for me and my family. Couldn't be happier with my new hot tamale 2016 IS200 Lexus. Also, thank you Jennifer for being so sweet, you guys rock! *Blessed*

tracy

24 de dic. de 2015

Ryan is the first auto dealer Sales I met when I moved to bay area! He is so nice and patient with plenty of auto knowledge, even I did not buy my first car from him. And finally I got my Lexus CT200 right before the Christmas! So appreciated his service and I will definitely recommend him to my friends in future!

Josie's angels111

24 de dic. de 2015

Herman has a BIG HEART???? I came in with my daughter Jackie and my 2 grandchildren (3yr & 8yr) to inquire info on a Lexus. He explained in DETAIL ALL options in buying and leasing. Herman was very was concern of my grandchildren comfort of happiness in waiting. My granddaughter reach out to Herman and said " carry me please " and he did?? She held his hand as we walked the floor too?? My daughter walked away with a NEW IS 200T 2016 ??????????????? My daughter and I cried and we all hugged each other???????? Blessing to you Herman for your Wonderful Energy In Spirit of Life????????

DW

21 de dic. de 2015

I've spent the last 3 weeks negotiating with dealerships for a car lease and am astounded by the diversity of customer service and offers in my area. Steven's Creek got my business not only because of their competitive pricing, but also because of their exceptional customer service. Having worked in many businesses, I know Customer Service is a tough field - these guys [Stephen Tran] killed it.I would recommend them to my colleagues and friends in the future and will take them under consideration for my next car.DW

Kulle, Richard 12341

21 de dic. de 2015

On a scheduled appointment ( Saturday AM ) with Mr. Joe Hart, we were greeted with a very friendly / open approach. The time with Joe was very well-spent as he shared very much with us on LEXUS products and service. He is a very knowledgeable, skilled professional with plenty of enthusiasm /,motivation towards his work / responsibilility. He exhibited much patience and cooperation with us through our entire time at the Stevens Creek location.

Emanuel

20 de dic. de 2015

Ryan made our car buying experience more fun as we navigated through the many trim/color selections we had to choose from. He was very professional, patient and knowledgeable in all aspects of customer relationship that made our experience at the dealership a fun environment. Definitely recommend him to anyone considering of buying a vehicle!

onemorelexus

15 de dic. de 2015

When it was time for a new car I knew it would be another Lexus. This ES 350 purchase is the fifth Lexus that Ive purchased over the years. I keep coming back to Lexus because the cars are well built and couldnt be safer to drive. I once walked away without even a scratch from a totaled Lexus after from a propane truck ran a red light and broadsided the car. In the bay area we have a choice as to which dealership to purchase from and I chose Stevens Creek because of its great reputation for service and no pressure sales. I couldnt have been more pleased with my salesperson Qui Tran. She is new to the team at Stevens Creek but I would ask for her again when it time to buy again. Qui is knowledgeable, helpful and she patiently spent time allowing me to test drive several different models before I selected the car I wanted. I feel I got a great price and excellent service. I would recommend Qui Tran to anyone who is looking to purchase a new Lexus.

valandfrank

8 de dic. de 2015

Our experience with the sales team was wonderful. Stephen Tran was top notch all the way. Extremely knowledgeable, patient, kind and was fun to talk to. An all around great guy. He is the man to see!!The dealership is spotless, bright and cheery, and many models to choose from in stock. It was definitely not your average 5 hour haul to buy a car and waiting around. The team made the buying experience seamless and enjoyable. Gary Luu helped with the end paperwork, he was spot on when he said "this will take ten minutes" it took nine. Thanks Gary.We are very excited and happy with our FIRST Lexus!! Thank you team, you made a difference. Valerie & Frank L

Livermore Wes

6 de dic. de 2015

Great integrity... Best car purchase experience ever! Ask for Steve Tran??Dealership was clean and no pressure. Every person at the dealership in sales and service was friendly and informative.

Jmlnarik

4 de dic. de 2015

If Lexus is the best, Joe Hart is the cream of the crop when it comes to service in sales. We love our new car and thank Joe and Lexus of Steven's Creek for all they did to take care of us and make our purchase as easy as possible. We have three young kids and Joe allowed us to test drive the car we were looking at to our home so that we could coordinate our busy schedules. Thank you for being so accommodating. We will see you again soon

Ismail

2 de dic. de 2015

We have recently purchased a new ES350 Lexus Sedan through Costco Program. My wife and I worked with Mr. Joe Hart through the purchase process. I would say that this is the first time in our life that we enjoyed a car purchase process. Mr. Hart was extremely knowledgeable and instrumental. He has not tried to push us for the purchase at all. At the end of the process, he also helped us to configure initial, but, necessary setup of the car.We were happy and satisfied the professionalism of Mr Hart, as well as other staff at the Lexus, Stevens Creek. I would highly and strongly recommend Mr. Joe Hart to anyone who considers Lexus.Ismail Okter

Wyngan

25 de nov. de 2015

I really enjoyed the service they provided during the whole process. It's my first Lexus and they made sure I found the right car and they walked me through all the features and functions. Joe Hart is very knowledgeable and not pushy about the sale. He made sure I am happy with the new car. Thank you!

GR1234

24 de nov. de 2015

I had the perfect experience buying from Ryan. He was friendly, knowledgable, and never pushy. I would recommend him to everyone! Thank you so much!

Skuo0060

23 de nov. de 2015

We worked with Joe Hart who was helpful but not pushy. He made the transaction smooth and easy.Ted Liu was great to explain the advantages of leasing which was not our original intent. Pavy was patient to explain the car's features and invited us to call if we have questions.

RedCarsAreFaster

22 de nov. de 2015

I had a fantastic experience buying from Lexus of Steven's Creek. Since I was buying used, I wanted to an independent inspection done. I shopped around all over the bay area, and everywhere else I went they made it a huge hassle, but at Lexus, Stephen Tran went out of his way to help me. The whole process from the test drive to negotiating a price to driving it off the lot was so easy, I never felt pressured and everyone there was a pleasure to work with. I'll be back there the next time I'm ready to trade in!

Frvasquez90

10 de nov. de 2015

All around great service. I will highly recommend to friends and family members. I will definitely come back for future purchases. Big thank yous to Stephen and Jennifer for making my first car purchase easy and memorable. Thank you again.

TheVillager.

8 de nov. de 2015

Joe is the man to see if you want to buy a Lexus. We have bought 3 RX-350's from him, 2005, 2010 and now a 2015. The cars have been reliable and comfortable and fun to drive. (One daughter still drives the 05 and the 10 is going to our other daughter.) Joe knows his product and knows what customer service is all about. Can't go wrong with him. TheVillager.

laceydianna

6 de nov. de 2015

From the moment we met Stephen he was super helpful, friendly and most importantly, not pushy. He answered all of our questions and and when it came time to buy our RX, he was more than happy to do what he could to make sure all of our needs were met and that we got a deal we could all be happy with. What made the experience even better was that even after the purchase he was still helpful and still willing to answer any questions or concerns that came up. He is a fantastic and so was everything about Lexus of Steven Creek.

lou1944

5 de nov. de 2015

We had a great experience working with Joe 4 years ago when we were buying our third Lexus, so when we were ready to look at a new model, we came right to him, and he did not disappoint! Joe is friendly and knowledgeable and let us test drive two cars we were considering. He explained the differences between them in an easy-to-understand manner, and helped us find the car with the color and option packages that we wanted. He gave us what we believe was a fair price, based on our research, without all the exhausting back-and-forth games with the sales manager. He helped get the car ready to drive away, and explained the key features of the car. We were very happy with his service, and would certainly recommend him to our friends and family.

Proton

3 de nov. de 2015

I purchased my first Lexus ES 350 from Joseph Minster on Friday, October 30, 2015. Joe was extremely professional and extremely patient with all of my questions during the buying process. I think we both looked at almost every Lexus ES 350 in the dealership. Joe showed me how to work and set up my new Lexus and answered every question I had. He provided me with the Nordstrom of customer service. The buying experience at this dealership and with Joseph Minster just doesn't get any better!!!!

M.Y.

27 de oct. de 2015

Went to the dealership to check out cars but ended up buying one the next day. Throughout the process Steven has been very professional and patient in answering questions. Friendly, knowledgeable, and most importantly, not being pushy made us feel extremely comfortable working with him. Way to go, Steven!

a1bacus

24 de oct. de 2015

Bought my 3rd Lexus from Joe Minster today, a Lexus ES350 and it was a pleasure dealing with such a professional salesperson.....he made the process very smooth and painless....If you need a great sales person to help you buy your Lexus ask for Joe and you'll be pleasantly surprised...Thanks Lexus of Stevens Creek....

Keggie

24 de oct. de 2015

I did a lot of research to choose my next vehicle. I was impressed with the Lexus product. I was at the end of the second of two consecutive leases with Mercedes Benz. The extraordinarily service and company culture I experienced at Lexus was unexpected and amazing. While the MB dealership is losing it's audience, Lexus seems passionately committed to wowing their's.

axbeans07

22 de oct. de 2015

I heard of Ryan through a recommendation from a friend and was excited to work with Lexus of Stevens Creek. After meeting and working with him, he made my shopping experience very enjoyable. I was never pressured to buy a car at anytime. What I liked about Ryan was that he understood my needs as a upcoming new mother. I'm extremely happy with my new NX and to be a part of the Lexus family.

RC350 FSport

19 de oct. de 2015

Friendly, attentive, personal, knowledgable, not pushy, best dealership experience! I would highly recommend to ask for Ryan! Smooth and easy deal! Thank you so much for your help Ryan!

IS 250 F-sport

14 de oct. de 2015

Diligent, Knowledgable, and Insightful. That is exactly what Ryan exhibited when helping me through my car search and purchasing of my new vehicle at Lexus Stevens Creek. He was patient with all my questions, and answered in sharp detail with solid insights. Above all, I was impressed with his advanced knowledge of cars, integrity, and pleasant demeanor. He never pressured me in any way, and made the entire process enjoyable, simple, and first class. I would highly recommend Ryan to anyone considering a Lexus. You wont be disappointed.

Cottage

11 de oct. de 2015

Joseph Minster restored my faith in what great salesmanship should be. Very courteous, very caring and extremely, extremely knowledgeable about cars. Overall a great experience !

daisyrojas

5 de oct. de 2015

first off I would like to say that the Lexus showroom is just absolutelystunning. First appearances truly create the initial energy any person willhave when walking into a room and the way the Steven's Creek Lexus is setup including the friendly greeters makes this place so inviting.I had the pleasure of dropping by to look at vehicles on a night you guyswere hosting an event and what an event it was! As for my shoppingexperience Numer Talag went above and beyond in meeting all of myexpectations. I can't express enough how exceptional the customer servicewas. Car shopping unfortunately has a stigma that creates tension with thecustomer when walking in to browse. You tell yourself that you have to keepyour guard up and be prepared to have to talk your way out of theunnecessary. I can honestly say that I lost myself during the test drive.Numer wasn't selling the vehicle alone, he was truly selling me the joy indriving the vehicle. I could not stop laughing and smiling during my wholeexperience from the test drive with Numer, to the outstanding talent ofEddie Ghanim in the Finance area, down to the final signings with RobertRiley. I was done by 10:30pm and I felt like I just made several lifelongfriends.Not only did I leave with the most beautiful car but I left with theguarantee of future successful purchases made by myself, friends andcolleagues. I cannot thank everyone at Lexus enough!

Lisa0987

5 de oct. de 2015

Whether you're leasing or buying a car, it can definitely be a difficult experience and Stephen made it completely easy. He is helpful, responsive and up front throughout the entire process and didn't once make me feel pressured or strong-armed into any decision. Unfortunately or fortunately, depending on how you look at it, this is actually my first positive car leasing/buying experience I've ever had. thanks Stephen!

TC

5 de oct. de 2015

Lexus staff had to demonstrate tremendous patience with us; they listened to all question, concerning the IS, ES. & GS and answered all very clearly and professionally.

sweetride

4 de oct. de 2015

Warm welcome and no unwanted pressure to "get us in the door." Ryan Schrantz demonstrated professionalism, respect & impressive knowledge of all aspects of the sale.

HarrietRenee

29 de sep. de 2015

My husband and I just purchased a slightly used 2015 Lexus from Joe Hart at Stevens Creek Lexus. Joe was terrific and a pleasure to work with. We were very pleased with him in every way. The entire experience was really flawless and I would recommend Joe to anyone interested in purchasing a new or used Lexus. Thank you, Joe.

abbynormal

27 de sep. de 2015

So disappointed in Ryan. I was hoping to teach my daughter a life-lesson that car salesmen are just snakes and will try and screw you big time. But, Ryan was pleasant, engaging, easy to get along with, and was fair in negotiating the price. Dammit he was nice! Now my daughter is going to think car salesmen are great. Way to go Ryan, way to go!

Tirenut

26 de sep. de 2015

Terrific, classy and truly friendly treatment from everybody we met. From the lot attendant to Joe Hart we were made to feel like we were the only people at the (very busy) dealership. We bought our first Lexus and I don't think it will be the last. Just the best.Really.

Francis

26 de sep. de 2015

It was a very easy deal and I could save lots of time. The only hassle was the dealer was keep forcing me to purchase service product such as extended warranty service. Other than that the dealer took my first offer which is way below their invoice price. So far it was the easiest car buying experience in my life.

mains

26 de sep. de 2015

A very pleasant, and very professional buying experience from beginning to the end. Thanks to Stephen and the rest of the folks in the Stevens Creek Lexus dealership.

snickers90

24 de sep. de 2015

As a gentleman beginning his early career in sales, Stephen demonstrates the exceptional ability to investigate what is in the customer's best interest. He clearly does his homework and presents favorable options that are elegant and affordable, but it does not end there. Seeking a new car as a first-time buyer was daunting. Nevertheless, Stephen sprinted the extra mile featuring the entire array of Lexus models (even the ones I could not afford) with key emphasis on their pros and cons. Furthermore, his exhibition of such cars instigated prospective insight as to what direction Lexus is headed towards in 2015-2016 (who is the target consumer,what technological advances have been made, has the price range shifted, etc.) Like any customer that appreciates being fully informed, I was able to make a strong, painless, and satisfied decision by the end of the day. I highly recommend Stephen Tran to customers that are either new or knowledgeable in selecting a a dream car.

Pleased customer

19 de sep. de 2015

Dottie Barbera is a 10+ when it comes to professionalism. She answered all my questions, didn't rush or pressure me and gave me the feeling that she had my best interest at heart. She helped me with my last Lexus lease and I returned to her. I will be sending others her way. I worked with Anita Clevenger on the financing and again received excellent service. I recommend Stevens Creek Lexus to anyone who is looking for a new car - purchase or lease. It was a very positive experience.

Lexus fan

18 de sep. de 2015

I am really happy to meet Joe and do a business with him. He exactly understood what we were looking for and find best options that might we could not find any other dealership.

yenfu718

17 de sep. de 2015

I was recommended to Ryan by a family member who had worked with him on purchasing their vehicle from him. I was very glad that they did because he's one of the best dealers I've ever had to work with. I live in fremont where there's another lexus dealer 5 minutes away. I actually did swing by that dealer before going to stevens creek and the level of service and interaction was drastically different. I'd take the extra 25 minute drive to stevens creek any day. He's the most honest and sincere, truly finding what you're looking for and within your budget. He'll go above and beyond to meet your requests and to fit your needs. It was a pleasure doing business with him and his colleague Robert who both made the car buying experience as seamless as possible. Truly great guys to work with and I will continue to refer my friends over to him!

Paul Petrianos

16 de sep. de 2015

I have met and dealt with a few sale people at Stevens Creep Lexus over the years, but the absolute best and most professional and knowledgable was Ryan Schrantz. He is the internet salesperson and my purchasing experience was impressive. He let us drive the car as much as we wanted to really experience the drive and quality of my new Lexus NXt. He explained everything about the car twice and how to use the interior dials. He told me who the best service representatives to see at the dealers service department near the airport. I also went to the Stevens Creek Mercedes-Benz where the salesman did not provide the information one needs to know, but I had to ask all of the questions. He did not even ask if we wanted to take the car out for a test drive or want to show us his inventory on another lot. He seemed not to know how to sell a car and convince the customer that this is the car for him. On the other hand Ryan has a lot of low key passion and he got me the best deal possible. He is flexible and understanding and of course, no pressure. I feel that I could trust him and I could be treated with honesty and get a fair purchase price. I recommended him to my neighbor whose son in interested in buying a Lexus GS. So if you go to this specific dealership go see and ask for him. Find out what days he works and you too will get the royal treatment! Paul Petrianos

eap

14 de sep. de 2015

Bought a Lexus RX350 from Sam Assad on Saturday, and he made the experience simply wonderful. No pressure, just facts and a personable approach. Robert set the tone with a warm welcome back (bought a Lexus from Robert 5 years ago). Robert had moved into finance, so he asked Sam to help me out the time, making sure that Sam was fully apprised of my buying history and what I was looking for in my next car. Sam took over and represented me throughout the rest of the process, he was very knowledgeable, personable and worked hard to get me the deal I was looking for. Gary handled the finance portion of transaction, he made the process very quick and painless. The car was prepped, and then Pavi (hope I remembered his name correctly) the technical expert stepped up to explain all of the electronics and other features of my new car. Pavi was very bright, very clear, and extremely likable. All in all, a car buying experience that I can whole-heartedly recommend.

T&V

8 de sep. de 2015

This was our first Lexus, and we had the most awesome experience purchasing the new car from Mr. Steven Martinez. He was genuine, professional, and helpful in every way. If anyone is in the market for a new Lexus, please do not hesitate to buy a Lexus from Steven. You will be so glad you did. After we left Steven with our new car, we felt like we wanted to come back to buy another one from him. When we are ready for our second Lexus, we will never think twice to buy another one from Steven. Thank you so much Steven for staying until 10:00PM to help us with our new Lexus. Your honesty, generosity, thoughtfulness, and patience are greatly appreciated. We really had a great time and never felt any pressure from you. You respected our time and decision, and that meant a lot to us. All the best, T&V

Ellen666

1 de sep. de 2015

Stephen Tran was the salesperson who helped me and my son. We found Stephen to be straight forward, trustworthy, friendly, prompt, hospitable, and not pushy. When I was unsure of which model vehicle I wanted, Stephen offered suggestions to help with my decision. It was a pleasure working with him.

S

31 de ago. de 2015

Ryan is awesome .He made the car buying experience pretty good with no pressure at all..I found him very honest .Even though it was late Sunday evening ,he still stayed back and was patiently going over the car details and explaining everything.Next time when we buy another Lexus ,will definitely be going there and will be taking Ryan's help.Thank you Ryan !!

truong_thinh1990

26 de ago. de 2015

This is a second time I lease a new car from Lexus Stevens Creek and once again I was impressed with how enthusiastic and professional these guys are to their customers. Domingo was extremely nice and considerate. I highly recommend this dealership and sales representative.

otao

26 de ago. de 2015

Joe is the best! My previous ES 350 is totaled, Joe help me to find the perfect replacement car with low mileage and fit into my budget. Joe is pleasant to work with, it make my car purchasing experiment that much better!Thank you Joe!

Belen

25 de ago. de 2015

It was such a good experience buying my new Lexus yesterday at Lexus Stevens Creek. Peter Chu is such a friendly, smart and patient sales representative. At first II was terrifying with idea of going into a car dealers and not knowing how to go about getting a new car. Peter was so helpful. He listened to and answered every question. I am not sure how the other sales representatives are, but I am glad that Peter was the one helping me. It was a great experience and I left with the perfect car and a huge smile in my face. I met Jennifer Martinez. She did all the paper work needed. She is a great person with a great smile. Well, her signature looked like a noodle but otherwise what an impressive, well trained and qualified personThank you for your help. .

RLS

23 de ago. de 2015

I purchased many cars in my life - the most recent purchase of Lexus RX450h, was the most pleasant experience thanks to Kristine Robes, Joe Hart and Anita Clevenger. Every single thing they advised me was perfect, fair and in my best interest. Nobody can beat that!! Ranko

Ron in Reno

19 de ago. de 2015

I was in the market for a new Lexus, and visited my local dealership in Reno. They seemed less than willing to assist me in finding the car I wanted. I broadened my search, and found the car I wanted in San Jose. I worked with Stephen Tran over the phone for several days, and we finally came to an arrangement. I flew to San Jose to pick up my new vehicle, and Stephen arranged to have me picked up at the airport and taken to the dealership. As we waited for the final paperwork, Stephen even bought me breakfast. I got the car I wanted at the price I wanted, and Stephen was the one that made the deal possible. I'll be contacting him again when it's time to upgrade.

lolosurplus

19 de ago. de 2015

Wonderful people to buy cars from! The facilities were clean and prestige. The Finance depart was thorough and trustworthy. He properly and quickly explained purchase. He facilitated the entire process. It was a tremendously great experience. COFFEE WAS GREAT. NEW CAR VIDEO WAS THE BOMB!!!!!!!!!!!!!!!!

Ashlee

17 de ago. de 2015

I did a lot of research online before getting my new NX200t F sport, my budget was quite a bit lower than the actual price, however, Joe made it super close for a fully loaded NX! I was very happy about it. Joe also gave me $1000 graduation reward which I didn't expect. After driving the car home, I had some problems on the operation of the car and sent Joe a lot of messages, he's amazing fast on answering questions even if it was around 10pm in the evening. I really enjoy my car right now, Joe is the best!!!

Dr. Jones

14 de ago. de 2015

Agreed on a price then the paperwork was presented for our signatures. They added $400 extra dollars onto the price we agreed on. Sales manager Jared tried to fast talk us into accepting the extra amount. He got all bent out of shape when we declined. He couldn't stop talking to listen to what we had to say. Jared should be reassigned to car wash duty behind the service department he is not cut out for dealing with the public.

yular

12 de ago. de 2015

Joe Hart is really helpful and teaches me very thing when I first use my brand new Lexus IS. For me, he is a very kind and friendly person.

Cecilia Padilla

10 de ago. de 2015

I took my Lexus to have some minor work done on it and from the minute I walked in, until the time I walked out with my car, Todd Mentillo was extremely professional and explained everything that was done. GREAT customer service with a smile.When I need service again, I'll be calling Todd.

TFeld

10 de ago. de 2015

Ryan was knowledgeable and made the car shopping process enjoyable. I would definitely recommend him to anyone looking to purchase/lease a Lexus. Thank again Ryan!

Ikuyoshi

7 de ago. de 2015

HERMAN IS A MAN THAT HAS EXCEPTIONAL PROFESSIONALISM TOWARDS HIS GUEST NOT CLIENTS. HERMAN HAS MADE MY CAR PURCHASING EXPERIENCE VERY SIMPLE AND ENJOYABLE . THANK YOU HERMAN FOR THE 10+YEARS OF YOUR HARD WORK INTEGRITY AND GREAT CARSThank you as well Robert for your great laughs and professionalism and your attention to detail in financing my vehicle

kaizen408

5 de ago. de 2015

First things first I would Highly recommend Stephen Tran and also Robert Riley who works at lexus stevens creek. Before I have ever met Stephen at a dealership I have actually met him at the local RCF unveiling at Santana Row shopping center. Not knowing who he was and that he was a cars salesmen he approached we on how I liked the car and asked if I had any questions. So we kicked it off and started to talk about cars for a good hour in hobbies etc. From speaking with Stephen I can really understand that he has a love for cars and is really passionate unlike some others cars sales guy that are in it for the money. For a year I have kept coming back to Stevens Creek and when we come across each other who would be very polite and asked if I needed help although I wasn't ready to purchase a car yet offering drinks or test drives. This is usually rare because people who come to check cars but dont end up buying the sales guy usually flakes them off. (Plus towards Stephen) He really truly does car about the customers best interest in mind. Not using forced sales tactics and is very genuine about your needs and what do you really look for in a car. He is all about you in what you want when do you want it and how do you want it. I can see why Robert Riley who I had schedule appointments in the pass for my family and friends really recommended Stephen. I would highly recommend Stephen Tran to anyone who is looking into purchasing a car if you are ready to buy one or just looking into one he really out their for your best interest in mind.

jonathan.dacasin

3 de ago. de 2015

My wife and I were in the market for a new car. Something that had enough room for a family of four and wasn't too big. My wife and I were torn between a few cars and what color. But the service and patience we got from Stephen was amazing! He didn't rush our decision and made sure we liked every aspect of the car. He is very knowledgeable and gave his honest opinions on our choices. If we are ever in need of another car we will be calling him.

Cecilia Padilla

31 de jul. de 2015

Domingo knows his stuff when it comes to Lexus cars. This was my second time leasing a Lexus. I went in to take care of some paperwork for my 2014 Lexus and came out with a new car!! Domingo took me out for a test drive and "THOROUGHLY" explained all the features that came with the car. We went back in and in a short amount of time Domingo made it happen. He got me the monthly payments that I wanted and it was as easy as that. Domingo is extremely professional, courteous, VERY knowledgeable about the car, features and the applications, he listens to the customer and is there to help you get the car you want. THE DEALERSHIP ITSELF TREATS YOU LIKE FAMILY!!I love my 2015 IS 350 Sport!!

MelL

31 de jul. de 2015

If everyone was like Steven, the stereotype of a sleazy used car salesperson would have never been born. I walked in torn between a hybrid and non ES, and actually ended up testing driving both (twice for the hybrid). Where else can someone find such a great salesman? Most would have been rolling their eyes at this point. Throughout the long process (I swear we were there for half a day), Steven was unfailingly polite, patient, helpful and volunteered useful information. He'd actually considered the same cars I considered when making his car purchase so it was a very enlightening conversation. Steven made the process fun, painless and took care of every single small detail. He never tried to upsell me or push more expensive options on me. He listened carefully to the things I cared about and gave me honest opinions/answers. Steven is fluent in both English and Mandarin so he was able to answer the barrage of questions from my family as well. 10 days later, I'm very happy with my purchase and only hope that he never leaves this dealership.Looking to buy a new car? Go to Steven.Unsure hybrid vs conventional? Go to Steven.Want to have a fun and great experience? Go to Steven.Need a Mandarin speaker? Go to Steven.Need a comparison of Lexus vs other brands? Go to Seven.In the area? Go to Steven.

hao.chen

31 de jul. de 2015

I got lot of help from Ryan, He is very nice guy. I loved my new car. I always dreamed I could drive this car before. Ryan helped me made it.

Wendy Gonter

30 de jul. de 2015

I have worked with Ryan Schrantz and Anita Clevenger on several occasions and they both are extremely professional, personable and helpful. I find this to be something not found with other car dealerships as they tend to be more concerned with the selling wheeling and dealing of car buying rather than making the process simple and enjoyable. I highly recommend contacting them if you are interested with purchasing a Lexus. You won't be disappointed!!

Betty1222

30 de jul. de 2015

I never dreamed I could drive away in a Lexus 350, but Ryan Schrantz worked really hard to make it happen! As a retired senior citizen, I felt confident about his honesty and integrity - quite good attributes for a car salesman! Betty Hayashi

Tamarazoom

27 de jul. de 2015

Herman spent a significant time in the car with me explaining bells and whistles And has helped us after we purchased that car. We pressed a couple wrong buttons and I was able to text Herman and hear back from him with the answers within minutes. And that means the world when driving home on a highway with kids. I will buy my next Lexus from Herman, without question. Thanks Herman!

DavidT

24 de jul. de 2015

I'm glad I went to this Lexus dealership! Was deciding to get either an ES or GS and Domingo gave great advice. I appreciate his honest opinion and he went straight to the point. I would recommend others to visit this dealership as well!

FrankB

19 de jul. de 2015

I got an online quote for a specific model (ES300h) and I made an appointment with Ryan S before going in on July 4. From the initial test drive all the way to the delivery process, Ryan was very patient with many of my wife's questions regarding the features and setup of the car. Total time spent in the dealer was about 3 hours. I would definitely recommend Ryan to any of my friends and co-workers if they were in the market for a new Lexus.

McBriec

18 de jul. de 2015

Ryan Schrantz was outstanding. He was very straightforward and knowledgeable in helping us select the right car for our needs. We were not pressured in any way and felt extremely comfortable during the entire process.

jmartindale

17 de jul. de 2015

I was always impressed while working with Domingo. I appreciated his professionalism, attention to detail and prompt responses to my emails. He continued to be extremely helpful even after the sale, as I went through the learning curve of the new navigation system. I recommend him highly.

Jimmy Le

13 de jul. de 2015

My wife and I had such an amazing buying experience with Joe Hart. With Joes help, we were able to buy such an amazing car as a young married couple. We were very pleased with Joes outstanding customer service. Joe is outgoing, very professional and very caring of his customers expectations. He always tries to understand what his customers expectations are and he does his very best to fulfill them. Thank you for such an outstanding customer service, Joe. :)

iKai

11 de jul. de 2015

I been to few Lexus dealership before come to this Lexus Stevens Creek! One the the main reason I decide to make a deal here is mostly Ryan! Ryan is very awesome and he made car buying experience in a unique way. One of the great things about Ryan is that he has a strong knowledge about cars and able to answer all my question without a pause. He is very understanding and know what is the best fit in my situation. It just made my very first time car buying experience very easy and fast! If you need help to decide which car to get, Go ask Ryan! Strongly Recommend him to anyone! I will definitely come back for future car purchase with him! Gary was very efficient with paper works and explained everything in details! Great service!

Deanne

11 de jul. de 2015

I did all my research online and knew exactly what I wanted. I was in contact with several dealerships in the bay area. Joe offered me the best price and was straight to the point...no games or upsell. When we met in person, Joe was kind, professional and so easy to work with. I highly recommend Joe Hart.

Barb

9 de jul. de 2015

Ryan made the car buying experience easy with no pressure at all. I would definitely buy another car from Ryan and Lexus of Stevens creek. Ryan took time to answer all my questions and go over the car with me, explaining how everything worked. Thank you to Ryan and lexus of Stevens creek!

Lisa

8 de jul. de 2015

My husband and I were on a hunt for a safe car for our family, which is expanding in September. We went to Mercedes, Audi and Lexus, all in one day to compare quality, safety, and technology for our young family. Lexus met all of our needs, but above all, Stephen Tran was helpful, knowledgable, patient and way outshined the snooty service recieved at the other dealers. We drove away in a NX Fsport. I find this car comfortable, safe (has top ratings and texhnology to satisfy any mom), cool style (my picky husband even thinks it looks "bad a**"), and has a smooth ride. It also has more leg room in the back seat than any other comparable car would have. We are very happy with our purchase and glad to make a deal with a friendly dealer.

lhoward

3 de jul. de 2015

Highly recommend. Joe is the best sales person I have ever dealt with. If you're looking for a Lexus as for him. He knows the cars very well

samt

30 de jun. de 2015

Celine is knowledgeable and excellent to work with. I purchased a new Lexus ES and Celine made the sales process and price negotiation easy and straightforward. I recommend her to any of my friend or family who needs to by a new Lexus.

LexusGeorge84

28 de jun. de 2015

I worked with Ryan Schrantz on finding a Lexus NX200t F Sport. A car I have been eyeing for a short while and knew I needed to have. Ryan listened to what I was looking for, was patient with all of my questions, and never for a second did I feel ignored or unattended to. Ryan is a professional who knows his business and is a true expert on everything Lexus! I love my new car and when the time comes around to go shopping again, I'll be back to see Ryan at Stevens Creek Lexus. 5 out of 5 Stars!

steambun101

26 de jun. de 2015

Ryan made the whole process smooth and fun. It was the best leasing experience I've ever had. I will recommend Ryan to friends and family. We trust him completely. He helped us even after we drove the car home -- really an example of a great advocate for the customer. Thanks Ryan!

iy11880

25 de jun. de 2015

I had a great experience with Steven. He never pressured me to pursue one model or another and really let me take my time to figure out what I wanted. He was simply there to answer questions and address any concerns I had. I never felt pushed to make a purchase right there. I left a very happy person after making a great deal with him and the manager, Rich. I thoroughly recommend not only this dealership but working with Steven specifically. Will recommend to my friends 100%.

happy-pl

19 de jun. de 2015

First time visiting the Lexus Stevens Creek. Steven is genuinely helpful and knowledgeable. He searched the different configurations for what I asked for and showed me the potential vehicles.I had visited some other Lexus dealers, but the experience here is beyond my expectations. And I go home with a new Lexus Rx350.

Nuo

17 de jun. de 2015

She can speak Chinese and very friendly . She help me find my dream car and give me good price! I trust it. It is a good experience for me.

erwin

16 de jun. de 2015

We went here to buy our Gx 460, Ryan Schrantz did a great job on helping us to get A great deal and Chau on sale also who took care of us with all the paper works, best car shopping exprience so far.....:)-erwin

ChrisH

15 de jun. de 2015

Joe is an awesome guy to do business with. He cuts off all those games and tactics you usually expect from a sales man, and gives you the best price he can do. Just have to what car you want, do your research, and give Joe a call. The rest is taken care of.

seagull

12 de jun. de 2015

Hi,Robert has been extremely helpful to resolve my request in premium maintenance package. He has been very polite and very kind in every conversations that I had with him no matter on the phone or face to face meeting. He also spends extra time in finding information, locating the right form to fill, and even fill out the form for me. This saves me a lot time.I really appreciate his help, and really enjoy talking to him.ThanksJeffrey

HappyBuyer

10 de jun. de 2015

I appreciated Joe's help in answering my questions with clear details and being patient during my car selection. Overall it was a pleasant experience, and I would highly recommend Joe to anyone who is planning to buy a new car at this dealership.

wyue

10 de jun. de 2015

I want to give my special thanks to Celine Bian and Chau Lam. They made the leasing process very pleasant. I tried with other Lexus dealers before, they were either too busy or not willing to matched the price. But Celine responded my inquiry very fast and got us a nice quote. She also answered all of our questions nicely and professionally on the phone.We went to the store late in the evening and it took us some time to go through the documentation. Celine and Choi made the entire process very easy, clear and efficient. They worked overtime to make sure we can get the car on the same day. Waited over 40 mins after the store closed, Celine still patiently helped us setup bluetooth connection.I highly recommend Celine. She's very nice, helpful and professional. She's not that kind of sales pushing you to buy everything. She analyze the gains and lost for different options and give her suggestion based on our case.

Abui83

9 de jun. de 2015

Great experience buying a new car! Stephen was very helpful and patient with us in selecting our new vehicle. He answered all questions and is very knowledgable. Would recommend to a friend!!

Lexusdiva

9 de jun. de 2015

I just purchased my very first Lexus RC350 F Sport! Beautiful looking coupe! The professional service received from Celine was great. She was very patient and helpful. The overall service of the Stevens Creek Lexus Team was excellent.

Super Judy

8 de jun. de 2015

This is my first time purchase Lexus, Celine was very friendly, patient, and provided excellent customer services, I will definitely referred her to my family and friends.

Chris

8 de jun. de 2015

My entire experience with Lexus of Stevens Creek was outstanding. There were several individuals with whom I interacted with but no one more then Stephen Tran. Stephen was a good listener, answered all of my questions and he provided me with alternative choices. Even though I had another appointment scheduled with another dealership, Stephen wanted to be sure that I got the Lexus that I wanted. His ability to develop a quick relationship made all the difference in the world. He is the reason that I canceled my other appointment!

Vishal

2 de jun. de 2015

I had opportunity to interact with Domingo during my last car purchase and he was a true gentleman. Domingo came across as very nice human being who worked very hard with his management to get maximum benefit for me. Domingo was very patient during his interaction and I didnt see him loose his cool or make me feel uninterested during dealing. He even extended his help to return my rental car so that I can drive my new car. I am so glad that I had Domingo as salesperson. I would highly recommend him to anyone going to the dealership. I am surely going to him for my next car!

Char

29 de may. de 2015

Todd Mentillo has been helpful every step of the way every time I have come in for the service and repairs on my RX300. Thank you for your professionalism and objective information regarding my SUV!

pdltran

28 de may. de 2015

Very professional and got the car I wanted. No funny business, got straight to the point and the value I wanted. Very honest with everything which I appreciated the most. Will gladly do business with Ryan Schrantz again.

Las

26 de may. de 2015

Very responsive and forthcoming with information to help me make a decision quickly. Handled most things over email and made the trek down from San Francisco to pick-up the car. She was great. Highly recommend.

gamoore

25 de may. de 2015

Herman is the most professional sales rep that I have had the pleasure of working with. His approach is sincere and he is very knowledgeable. I would purchase another vehicle from him..

Roy_L

22 de may. de 2015

Celine is very nice, patient, and professional. She helped me getting everything done perfectly. I am very happy to have her introduce me the car and the financing patiently. I can tell that she not only cares about selling the car, but also the customer's demand and feelings. Very excellent!!

Chef

21 de may. de 2015

Stephen was very helpful and gave us a great deal. Finally a trust worthy car sales person. Eddie was awesome as well. Linda, thanks for the referral.

rcf-tom

19 de may. de 2015

mani333

18 de may. de 2015

Just got a brand new RC Coupe from Lexus Stevens Creek! Worked with Celine Bian, one of the best sales person I have ever met! She seemed to genuinely care about my requirements and not just about making the sale. The first time I walked in and told them I just completed school and wanted a new RC as my first car, I could sense the skepticism in their faces, but none the less, Celine was very friendly and took me on a test drive. The car was as good as I had imagined it would be. Celine took the time to explain all the features of the car. Since I had no credit of my own and didn't want a co-signer on my lease, I had almost decided to give up pursuing this car when Celine did the research and got back to me with a possibility I could still get the car. Unlike most sales people, she limited her texts/calls/emails and never annoyed me with too many of them. I went to another dealer because they had the exact car I wanted and got a deal that I was actually happy with. Celine promised me that she would do her best for me if I went back to her. I didn't think it would help but I was really happy I did because she cut the price by 8% more on top of what the other dealer already did! Even her colleagues couldn't believe she got me such a great deal!One final problem arose because of the fact that I wanted a special color - Delivery only after 10 days. However, I explained to Celine that I wanted the car as soon as possible since I did not have any other way of commute and she was able to make arrangements for the car to be delivered within 5 days! She even helped me with my applications and was there with me till I drove off with the car. Overall, I'd say one of the best service I've gotten in US! Buying a new car wasn't half as bad as I imagined it'd be!For my next car, the Lexus LFA, I know who I'm going to! :)

Edener

18 de may. de 2015

Last Saturday May 16, I got my 4th Lexus at this dealership. This is the second Lexus I got through Celine Bian. Celine is very personable, knowledgeable and professional. Both times I got very good deals thanks to Celine and her sales manager. I highly recommend Celine and Stevens Creek Lexus.

Debbs

17 de may. de 2015

Stephen was soo helpful!! He Definitely deserves 5 stars! Stephen answered all my questions. He also did his very best to get the price of the car to what I was asking for..Stephen made sure to fix the door ding on my car and kept in touch with me the whole time. Overall Stephen made my experience at lexus very welcoming and comfortable! Will definitely recommend him to friends and family who are looking to buy a car :)

2015RX350

15 de may. de 2015

Bought RX350 from Ryan with Costco program. Ryan given me a lot helps. He also reached me a lot features for my new toy. Thanks Ryan,

AlexandJudy

12 de may. de 2015

We couldn't have been happier with our new purchase on 5/8/15. Big thanks to our sales-woman Celine Bian & the Lexus team! :))Now that our family is expanding, it's time to get a newer, reliable, & bigger car. Celine walked over to us as we were looking at the show cars in the building and I told her, I gave them a call the other day asking about a vehicle on the lot. We just came to check it out because we're still on the search and didn't want to buy a car right away unless it was the right price and if it had everything we wanted. Hubby & I would not settle for less. She fully understands and showed us around (offered snacks, drinks, etc) and my husband asked if we were able to get one today, can she "hook it up?" Lol. She said, "She will do the best she can" & SHE SURE DID!!So we went outside to the lot, took a few looks at some of the cars. She answered every single one of our questions without any trouble. Now that is a great sales person! She's very smart & knowledgeable. Just talking to her for the first 10 minutes, I knew she is the one who's gonna make us the happiest first time car buyers at the end of the day. She definitely gave us her honest opinions and I couldn't have agreed more. I like the fact she's easy-going, very talkative, not pushy at all. My husband and I finally came to an agreement on a car & Celine was ready to start our process.We met Sales Manager - Ted Liu, both he and Celine worked a large amount of great deals for us until we all came to the middle. They definitely did a great job on giving us the best deals. No other dealership would have offered us that great deal and wouldn't have given us all their time & effort. Big bonus to those two! Ted is such a nice man, also very knowledgeable, & he also made my family (husband, 3 year old son, and I) very comfortable and satisfied with our new purchase. Now, half way through our process we met Financial Manager - Robert Riley; a funny fella I must say. He did all our paperwork and financial stuff quick & simple. He covered everything we had on the car & if we wanted extra warranty and other small packages, but we kindly declined since our new car was already fully loaded w/ warranty. He called Celine on the intercom that we are ready and I asked him, do you guys ever call her Celine Dion? He laughs and said a few of the guys out there do. My husband then noticed that Robert accidentally left the intercom on and he can hear us loud in the building. Oops! Lol.We weren't able to take our car home that night so we came back early morning the next day. I believe, Mark Hudson - Financial Director went over our paperwork one last time to make sure everything was signed and congratulated us on our new purchase. (: He too, is a nice man.Last final step, Celine went over our car & showed us how everything works. Everything seems pretty easy to remember and if we did need help, we can always read the manual book or give her a text. Time to take this baby out on this beautiful Saturday morning! :DOverall, our car experience at Lexus of Stevens Creek was great! We were in & out, done with paper work within 3 hours. No pressure. No heat. You definitely can rely on the Lexus team to get you the car you want and get the best deals in town! We don't regret our purchase one bit and I'm so thankful Celine was the one who helped us out. She is the BOMB! I definitely recommend her if you need help with purchasing a new/used car.THANK YOU AGAIN, LEXUS OF STEVENS CREEK!

Quynh Nguyen

12 de may. de 2015

Stephen was so friendly in helping me purchase my first car. He took great care of me and my Mom! Thank you! :)

Lexus 460

11 de may. de 2015

Stephen made the purchase of our new GX 460 painless! In the past, we have purchased from car brokers to avoid the hassle involved at dealerships, but Stephen was able to arrange the delivery and signing of our car papers to the convenience of our own home. Almost all our negotiation was done via email and I can't tell you how valuable it is for a busy parent to not have to spend time in a dealership. He was very accommodating, patient and a pleasure to work with!

Love my NXh

8 de may. de 2015

Parrish was very helpful and not at all pushy at all. He covered all the essential features of the car and was helpful about everything. We lost a bet with our friends about how long it would take for a salesman to say "what can we do to get you to buy a car today". Parrish never said that! I felt he listened to everything we said and answered all of our questions questions. Best experience I've ever had with a car dealership. Thank you Parrish!

Kenny56

5 de may. de 2015

My wife and I had a wonderful experience!! Vincent was very easy to deal with. He delivered on everything we had discussed on the Internet. Mark was very helpful with the finance and warranty paperwork. Just a pleasant atmosphere and a first class dealership!

SB

29 de abr. de 2015

It's been great working with Ryan, Kristine and the team at lexus stevens creek (even after 2yrs!)Ryan's professional and composed demeanor has always made our car picking experience stress free and satisfactory. He is generously recommended!

Happylexusowner

28 de abr. de 2015

We just leased a new RX350 and the experience was excellent. Not only was the salesperson easy to work with, but they were also very knowledgable about all aspects of the car, explained everything very clearly and made us feel comfortable. The dealership followed-up to make sure I was satisfied and offered assistance setting up service. Super happy with our choice to go with them on the lease!!!

nk

27 de abr. de 2015

I just became a new Lexus owner. The sales person who helped us in this matter - Celine Bian was phenomenal. She was very friendly, never pushy and she helped us a lot with getting the car we wanted with the color combination, packages, etc. She also made a lot of efforts in trying to meet our demands with respect to finances. Overall we are very pleased with the outcome and hopefully we will also be pleased with the car we will be driving for a few years to come. Also the finance part went very smooth with no hassle or other issues whatsoever. Eddie Ghanim who we met regarding the finances was very helpful and professional.

MikeAlicePB

23 de abr. de 2015

We live 3 hours away from San Jose and found a car online at Stevens Creek Lexus.Jennifer Martinez Helped us with all our Questions and the next day we drove up to and met with her.We test drive the Lexus ES 250 and we fell in Love with it.Jennifer was Awesome and made us feel very comfortable.She went over the entire car inside & out with us.It was a pleasure to buy a car at Stevens Creek Lexus.

lsalter

23 de abr. de 2015

Ryan Schrantz made the experience of buying our NX300H very easy and streamlined. He handled the entrie transaction when Mostafa turned out to be busy with another client, and was very professional and helpful and has a really warm and personal communication style.

Alynn

23 de abr. de 2015

I had a great experience there when I came in to purchase my car there .Vincent was a very professional sale man. The services and the staff are very knowledgeable.

sdorodian

22 de abr. de 2015

I was a bit nervous but quickly realized that there was no reason as I was well taken care of! Thank you Lexus of Stevens Creek!

Amychang818

20 de abr. de 2015

Stephen was very easy to talk to and was not pushy at all which we liked very much. We test drove the ES300H and left the dealership with Stephen's card just like that, no pressure no games. And that's why we came back to him and got our new car on the same day. Would definitely refer Stephen to our friends and families. Thanks Stephen!

jodytran

20 de abr. de 2015

The first time I walked into Lexus of Stevens Creek I wasn't sure I even wanted a new car but was just browsing. However, I couldn't be happier that Stephen helped me because now I am so in love with my new car (IS250 Crafted Line) and I definitely would not have gotten the exceptional customer service or great price from any other dealership! Stephen was very patient, helpful, and knowledgeable. I also greatly appreciated that he wasn't pushy like other dealerships who didn't have my best interest in mind and who just wanted to make a sale without offering me exactly what I wanted. After my initial visit with Stephen, I visited three other dealerships to help me decide exactly what car would be best for me. Those visits easily pushed me back to Stephen because, even when they had the same car in stock, none of them treated me as kindly or with the same level of professional and excellent customer service. Stephen went above and beyond to make me feel comfortable and confident in making my first car purchase and I can't thank him enough! I'm so happy with my car, with the price, and with my overall experience. Thank you so much, Stephen!!

chanh ngo

16 de abr. de 2015

He the one chrged me 931.83dollars for water pump leaking and 82.22 for program key but the key did not program and still charged 82.22 .i don't know the dealership like that seems cheating customer unless I come by there and talk to them?to me I never visit that dealer even I got the next recall about my car

George

15 de abr. de 2015

Domingo is a really nice person and also be patient to help you. Really good price and service is awesome! I am glad I had Domingo to be my salesperson.

Sold on San Jose Lexus

12 de abr. de 2015

Amazing service from Jennifer Martinez and Peter Chu, which convinced me to buy a Lexus over my first choice of car. Jennifer kept in touch with me through email until the certified used IS250 came in that matched my specs. It was a perfect match at a reasonable price, and an easy process. She and Peter made the experience as smooth as a car sale can be. Was getting discouraged until I found Jennifer! She's approachable and professional.

BruinPharmD

10 de abr. de 2015

I am a return customer to Lexus of Stevens Creek. I had purchased a 2010 Lexus 450H and loved the experience that I had with Herman. He was very nice and knowledgeable about the car and wasn't too pushy on things. He took the time to explain the various things in the car and was very patient with us during the test drive. Needless to save we drove off with a brand new car that day. A few years later Herman contacted us regarding if we were interested in selling the car back to Lexus since we had low mileage on the vehicle. After much debate, we sold the car back for a decent price. Again the process was quick and painless thanks to Herman.This past week I found myself in need of another car to buy. I had narrowed it down to an Audi A3 vs. a Lexus IS250. The test drove the Audi A3 the day before and had my mind set on it, but decided to give Herman a call to see what offers were available from Lexus for a 3-year lease. I sat down and talked with Herman about what I was interested in looking at and we discussed the various options from the available cars. The process was quite simple since I didn't need a navigation package. He input a few things into the computer and the selection of available cars went from 37 down to 2. They were both F-sport models on the IS250. I hadn't done too much research on them but we took a test drive and I was pretty happy with it.We went back to crunch some numbers and came up with a deal that was good for me for a 3 year lease and I walked out with another new car from Lexus of Stevens Creek. I highly recommend Herman to anyone interested in looking for a new car. He's been there a long time and will definitely treat you well. The rest of the staff at Lexus of Stevens Creek is fantastic as well. All very friendly and service oriented.

D_T Lexus SUV lovers

9 de abr. de 2015

This was our third times buying our new vehicles at Lexus of Steven Creek and this also a first review we are given to the sale consultant.People says it only takes one to the make the difference and it will take many to built them up.We met Mr.Stephen Tran for the first time at Lexus of Steven Creek and we appreciated his friendly customer service and knowledgeable experience with the our new Lexus LX 570.We really pleased with his patience to try giving us as many options as possible for fairly high price tag of this beautiful SUV.We finally got a nice deal with our Trade-in as well as a new to bring home SUV.Thank you again Stephen.Duy-T

Shirl

9 de abr. de 2015

Joe Hart is one of the most professional, and nicest sales representative I have ever met. I will be recommending Joe and this dealership to all my friends and family. I give Joe a 10++++. Thank you Joe.

Mandy

7 de abr. de 2015

I'm so glad my husband and I had Domingo as our salesperson. He is nice and patient to show us the cars we wanted. We ended up leasing Lexus GS350 F-sport with him! It was a great working experience.

jenny_c

6 de abr. de 2015

Steven was probably the nicest car sales representative I've dealt with. He was courteous, helpful and not pushy at all, as I have experienced with other car dealerships. The first time I visited the dealership, he helped me with test driving a couple of the CT 200h hybrids, as I wasn't sure I was going to like the feel of a hybrid. He let me drive a new and past year model to let me see any differences. Since I wanted some time to think about it, he offered me his card and told me to contact him if I had further questions. I ended up coming back the next weekend, for which I emailed and asked when he was available. He then helped me in running numbers and looking at the difference between several options. Even though it was the typical several hours (as is the norm when buying a car), he seemed genuinely helpful and didn't try to upsell me anything. He even gave me an honest opinion on how much of a trade-in value I could get from my current car and some pointers on features that he discovered being a Lexus car owner. He was very respectful and I am glad to have bought my car from him. There was just one minor issue with them not being able to locate the car, as it had been delivered just that morning and it had been parked in the used car lot. Steven was very apologetic and went around the entire dealership probably for at least an hour looking for the car himself and I felt bad for him, so I just told him I could come back the next day to pick it up. Overall, Steven was a super nice guy and I had a good experience. I will be back when my lease is up.

b

6 de abr. de 2015

Jennifer is very professional and pleasant to work with. She worked to provide solutions to my challenges and needs. Jennifer had me in and out of the dealership in about an hour and then helped get my car to my house afterwards. Thank you Jennifer for making this experience painless.

ebustos

6 de abr. de 2015

I purchased a used Prius from Stevens Creek Lexus and the team I worked with (led by Celine) was excellent. The usual back and forth on price did occur but was quick and 'relatively' painless. Perhaps this had to do with the end of the quarter but never the less I would consider Stevens Creek Lexus for my next purchase and Celine specifically.

erik4pres

4 de abr. de 2015

I had an absolutely amazing experience at Lexus of Stevens creek, both Vincent Nguyen and Gary Luu went above and beyond during my recent purchase of a new car. This is the second Lexus that I purchased at Lexus of Stevens Creek, and given the top notch service from Vincent and Gary I will definitely be returning in the future!!

dandohomes

4 de abr. de 2015

Me & my wife were not sure what car we wanted? We walked into the dealership dressed casual after having lunch nearby. We were simply just thinking about buying a car at the time. Our decision was between purchasing a Lexus GS, Acura MDX, or Mercedes S550 at a nearby dealership. When we first entered Lexus of Stevens Creek we were helped by another gentlemen sales rep. However he opted to be multi-task and impolitely turned his back on us in speaking to another party without advising us to wait. Anyhow, we looked around and we were fortunate enough to be helped by Celine Bian. We told her we did not commit ourselves to any sales associate yet. She is very professional, like-able, courteous, knowledgeable, not pushy, listened to all our needs, focused on finding us the most ideal car, worked with us in helping us to purchase a potential car within our financial means and that she did! We test drove 2 cars and ended up buying a nice white pearl 2013 certified Lexus GS hybrid 450 the very same evening! We simply loved the car and our experience at Lexus Stevens Creek has been outstanding because of her. Additionally we enjoyed sharing our experiences and friendly conversations with Ted Liu and Eddie Ghanim. Eddie helped assured safe guarding our investment with additional warranty which hands down we totally appreciate all his help! Ted reassured us that if we ever had any questions to call in or stop by for a visit anytime! The three have been superb, and me and my wife highly commend your excellent services and consultations. Everyone was flexible in staying late to assure all our questions were answered and we happily drove off in our brand new car! Thank you for taking us serious! We would definitely come back to visit and recommend all our friends! Thank you so much! Dan Do, Coldwell Banker, President's Cirlce Top 1% Realtor

dawesten

2 de abr. de 2015

Although we came across this dealer while traveling far from home, so that we had no real prospect of being a repeat customer, we received consistently helpful, generous, and friendly service in selecting a used car as if we were their most valuable customer. They even reimbursed us, a month later, for an unexpected expense clearly not covered by warranty, just because they wanted to go above and beyond in backing their sales, wanted us to feel we are a valued customer and to demonstrate the highest quality Lexus service. Robert Riley was wonderful. They have helped turn us into "Lexus loyalists."We highly, highly recommend Lexus of Stephens Creek in San Jose.Derek and Beth Westen

tsunghsienlee

1 de abr. de 2015

As a first-time car buyer, going here is the right choice.I am a first-time car buyer who recently decide to buy a Lexus car as my birthday gift. Few months ago, when I entered this store, Peter Chu hosted me nicely by introducing me some pre-owned cars they have, and in my following visits, I have a comfortable test drive on ES350. About two weeks ago, I am still undecided on which cars I want to buy, so I decide to come here again to see is there any car that matches my taste. That was a hot afternoon with many customers, and my friend and I have no appointment but Numer Talag actually hosted us nicely such that we can try the Mark Levinson audio system on RC even he has some customers on his hand.After that visit, I am pretty determined to buy a Lexus IS and then I decide to quote a price online. Jennifer Martinez contacted me swiftly, and made a clear statement that they will try to earn my deal if there is any better quote I could found anywhere; this is impressive since there is no dealer telling that. More importantly, her prices are the second best when I met her, and she follows her promise to meet and even beat the best price I bought. Those are clear signs of quality service, which eventually earns my trust of buying car from them.After I decided to buy IS350, Jennifer guided me to finance Nor Assad, and after a long day of work, I was originally pretty tired, and Nor helps me finishing those troublesome paperwork in a short time. During the service, you can sense the humor from Nor, and his passion on his work. That is a wonderful experience without doubt. And today, I finally got my car, and please allow me to show my greatest gratitude to their service here.

Roslee

31 de mar. de 2015

My husband and I worked with Jennifer Martinez to lease a 2015 CT F Sport and it was the most pleasant car buying experiences we've ever had. Jennifer is professional, knowledgeable and extremely thorough! You also get the feel that she is on your team, and genuinely wants to work with you on a deal you'll be happy with. She also goes the extra mile to make sure you know how to navigate your new car's system before you drive off. Mark Hudson on the finance side was also super efficient and did not push us to purchase plans we did not want, like other dealerships sometimes do. We are 100% pleased with our experience and will not hesitate to recommend friends and family to go to Lexus of Stevens Creek. Thank you!

Gia

31 de mar. de 2015

I am a first time Lexus owner and it was a pleasant experience. Celine Bian is really nice and excellent. Highly recommenced, and she can speak mandarin as well.

Satisfied customers

30 de mar. de 2015

Jennifer is an exceptional salesperson...friendly, knowledgeable, patient and very professional. Without pressure, she helped us asses what we wanted in a car... answered many questions and showed us several options.In the end I got a car I love and my husband is very happy with the fair price.Jennifer is tops in our book and we would highly recommend her.

aishaslexi

30 de mar. de 2015

SUPERB CAR BUYING EXPERIENCE EVER. JENNIFER IS PERFECT SALES LADY FROM THE BEGINNING TO THE END. VERY PROFESSIONAL AND KNOWLEDGEABLE ALL THROUGH OUT OUR TRANSACTION. DELIVERS WHAT SHE PROMISE. WILL COME BACK TO BUY CAR WITH HER AGAIN IN THE FUTURE.GARY LUU, PRESENTED THE FINANCE ASPECT OF THINGS CLEAR, AND NO PRESSURE. MY WIFE AND I WENT IN AT 10:30 IN THE MORNING AND WE WERE OUT OF THERE AT 1:00 PM. THIS IS THE BEST AND QUICKEST CAR BUYING EXPERIENCE THUS FAR.....AND THIS IS HOW IT SHOULD BE. NO PRESSURE NO HUSTLE....STRICTLY BUSINESS. THANKS TO BOTH OF YOU, WE GOT WHAT MY WIFE WANTED. SHE IS VERY HAPPY AND THE REST OF THE FAMILY COULD'NT BE HAPPIER.

lexus315

29 de mar. de 2015

Jennifer was very professional, knowledgeable and organized, and provided a good buying experience. We got a RX350 and she was very helpful throughout the purchase. I would highly recommend her.

Allen Lu

26 de mar. de 2015

My wife and I stopped by the dealership on a Friday night right before the store closed. Domingo noticed us on his way home and came greeting us. We setup an appointment on the following Saturday and he treated us with impeccable customer service. During the test drives, we can easily tell that knows the whole lineup from top to bottom very well (which sometimes is hard to find in other car sales I've been talking to) and explains all the details to us with patience and friendly smile. It was a scorching hot Saturday afternoon, and we really appreciate his hard work and thoughtful treatments. When it comes to getting the deal and paper work done, Domingo still made us feel like a friend rather than just another customer. He provided professional advice and helped strike a reasonable deal of my GS350 F-sport that made both of us really happy!I will definitely recommend Domingo Gutierrez and the new Lexus (happy customer :-)) to my friends when they are in the market for a reliable luxury car. This is by far the best car purchasing experience I have ever had!!! Thank you Domingo!

Hector

24 de mar. de 2015

I've purchesed many cars in my lifetime. This is the first time I can say the experience was perfect from the begining to the end. Joe Hart is a true professional. I most definitely will be doing business with Joe in the near future.

coz262511

23 de mar. de 2015

I had researched online and knew what I wanted to test drive. Made an appointment with Joe Hart, and the rest was easy. Great experience- the best place to buy a car.

casyng

15 de mar. de 2015

We test drove with Domingo, then followed up with Ryan with some details of the car we wanted. Ryan was able to get the car (color) we wanted in less than 2 days. We are very satisfied for the extra efforts he put in to help us with this smooth purchase. Thanks again!

hewillcome

13 de mar. de 2015

It was very good experience to buy a new car. Dealership is very big and has lots of inventoies so I could choose what I wanted.

lx450h

12 de mar. de 2015

After having Hondas the last 20 year we decided to go for a Lexus this time and called Lexus of Stevens Creek and talked with Sam Assad. He quickly came up with what we needed. The deal went so quick and smooth and we got an excellent deal. However, only they did not have the color we wanted. Already Monday he was able to find the color we wanted and bring it to Stevens Creek. Sam is very professional to deal with and in addition very friendly and pleasant. The whole experience at Lexus of Stevens Creek was very pleasant and we would definitely recommend it to anyone - and especially recommend to deal with Sam.

Thanh

6 de mar. de 2015

Our 1st Lexus was such a great experience, and highly recommended Addy Garcia! From the moment we arrived dealer, and had our first test drive, without being pressured into purchasing right there and then, we knew that we would be back. However, with Add's follow thru, and expertise, and patience, it just made it so much easier to finally make that decision to buy my new RX350. Addy, at all times was very accommodating with my requests, regarding the specifics of what I wanted my new vehicle to be. She even went as far as to finding my PERFECT car when they did not have it in stock. To top it off, Addy gave me a very competitive price that I could not refuse. She is not your "typical" sales person, she truly does care about your needs and wants when it comes in purchasing a vehicle of your choice.Thanks Addy!!!

silk

6 de mar. de 2015

Lexus Stevens Creek Dealership has been the best experience I have ever had while buying a vehicle, everyone is friendly. Joseph Minister has all the answers and knowledgeable about each vehicle. He showed me everything I needed to know about my new NX 200t F-Type 2015. If you decide to buy a car please see Joseph you will be impressed with him and very happy when you leave in your new car. You wont regret it!! Thanks Joseph.

dslitz

1 de mar. de 2015

I recently took delivery of a GX 460 through Jennifer. She was a joy to work with throughout the entire process. I came in with a very specific idea of the vehicle I wanted. We quickly came to the conclusion that the best thing was to order one from the factory. I was given an expected price and time frame after my first test drive. I had some concerns about the vehicle fitting in my garage since it was wider than my vehicle at the time, so she suggested we have another test drive which included stopping by the house and parking it in the garage. The GX arrived well within the expected time frame, and Jennifer kept me informed as it made its journey from the factory. Jennifer had the answers to all my questions, and spent a good amount of time both pre and post delivery explaining the various features of the vehicle, including the very GX specific feature (4wd system, off road handling). Dealing with the finance department was a breeze. I definitely recommend Jennifer and Lexus of Stevens Creek. This was by far the best car buying experience Ive had.

coffeeu

28 de feb. de 2015

The reason why I keep going back to Lexus of Stevens Creek is for one reason and one reasin only: Mr. Joe Hart! I leased my first lexus 3 years ago from Joe after being referred by another professional auto sales that I had trusted for years from another brand. So it was very natural to get a referral from him to inquire about Lexus when I knew it was the next car I wanted to drive. Everything from setting up appointments to viewing thought vehicle inventories and all the way through the financing and vehicle deliveries, Joe made every step as transparent and easily understandable as it can be. Joe never makes us feel pressured into any decisions, but has always provided the most comprehensive recommendations based on our needs, wants, and budgets. One week ago I went back for my lease end arrangement and leased another vehicle from Joe. Because how good the car is and how wonderful the car buying experience he created, I refferred another friend of mine to Joe and they just leased the same car as I bought from Joe today! I have confidence that whomever I refer to Joe and Lexus of Stevens Creek, Joe and the entire team there will always duplicate the wonderful expereience I had as a new and returned customer. Wish everyone an easy and hassle free for your next vehicle transaction!

MyCar

27 de feb. de 2015

Gutierrez Domingo did a very good job explaining all the features of Lexus hybrid with patience. Because of his excellent customer service we bought the car at Lexus Stevens creek. Other wise we would have gone to Redwood city to buy.Keep up the good work Gutierrez Domingo.

reginab117

22 de feb. de 2015

Jennifer made my car buying experience so easy and fast. She did everything via phone and email. She listened to what I was looking for and delivered everything surpassing my expectations! She not only is fast and efficient, but goes above and beyond to provide great customer service. She makes herself available to answer any questions that you have and truly ensures that are a satisfied customer. If she is unable to assist you, her partner Ryan is a great resource as well. I showed up at the dealership unexpected and although Jen wasn't there, Ryan stepped in and was there to assist me. Between the two of them I couldn't have asked for a better experience.

Sammyg

20 de feb. de 2015

There is a reason that stevens creek Lexus IS the #1 lexus dealership in nor-cal, because of it's amazing staff and awesome selection of luxury cars without all the haggling. They treated us like family and made us loyal Lexus customers. Great experience!

Robby650

19 de feb. de 2015

Really, really, sweet girl. She's funny and gets work done fast! I'd recommend anyone to buy a Lexus from Jenny from the block.

CHUS

18 de feb. de 2015

The most important thing for us is respect. Jennifer not only is respectful but also is knowledgeable and nice. Every employer should have employee like her. I don't mind even if I was paying more because of her service.

happydriver

17 de feb. de 2015

It is with utmost confidence that I recommend Ryan Schrantz, Bill Billamay and the entire team at Stevens Creek Lexus for your car buying experience. The whole process was a breeze with their guidance, professionalism and "plus one" service. Not only did they listen carefully to my needs, but followed up on the tiniest of details to be sure I was well taken care of. Definitely a "wow" experience and I only wish I would have found them sooner! I love my new ES 350, thank you!

Lexuslover

15 de feb. de 2015

I am fairly knowledgeable about the Lexus brand and knew what I wanted when I visited Lexus of Stevens creek. My Sales rep was Celine Bian who meticulously walk me through the options they have available. She was very nice and professional and I can say she had a lot to do with me driving out of there in a brand new 2015 Lexus Es350 at an unbelievable deal. This dealership is best of breeds, every touch point from Service to Gary the Finance manager and of course dealing with Celine was pleasurable. This dealership comes highly recommended.

deltasurfer

15 de feb. de 2015

I just recently purchased my first Lexus RX 450 from Jennifer. She gave me the price I wanted and made it such a positive experience. After I made the decision, she gave me all the training I needed on the new technology and then followed me to the other dealership so that I could trade in my car. She is so knowledgeable and kind. Thanks Jennifer!!!

bah-1

9 de feb. de 2015

We recently purchased a 2015 CT 200h from Jennifer Martinez. She was very professional, courteous, organized, and straightforward. It was a positive experience! It was great not to hear the typical and worn-out phrases used by sales personnel in the auto industry. She represented Lexus and Stevens Creek well.

mnromero

8 de feb. de 2015

Herman provided us exceptional service when buying our 2015 Lexus ES350. We had been searching for a used vehicle because we thought a newer vehicle was not within our budget. We went to other dealerships dealing with dishonest and pushy salesmen and would probably be driving a high interest paying used vehicle and something we would have ended up regretting to buy. We had even stopped at Stevens Creek Lexus but saw the prices of the used vehicles and quickly turned right around and back into our car thinking it was impossible to buy a vehicle from here. We are so happy that we turned to Herman and we are still in shock we are driving a highly reputable new Lexus vehicle. We highly recommend Herman- he is patient, works within our budget, takes the time to answer all our questions... But more importantly treats you like his #1 client. Thank you Herman... What a dream come true!

Sfiguli

8 de feb. de 2015

My husband and I were in the market for a new hybrid vehicle and weren't familiar with any of the options offered by Lexus. We showed up at the dealership and were greeted with friendly smiles! Jennifer Martinez, Dottie Barbera, and Anita Clevenger were all so kind and helpful...they truly made our experience very pleasant! Jennifer spent hours reviewing all the features and answered our endless questions. We will most definitely be returning here for our next purchase!!! Thank you Lexus, and thank you Jennifer, Dottie, and Anita!!!

eireann

31 de ene. de 2015

I picked up my new Lexus NX 200 last weekend - and can highly recommend the team at Stevens Creek Lexus, especially Jennifer Martinez and Numer Talag. Jennifer stayed late one evening to accommodate my request for a test drive, and stayed in constant contact with regards to the scheduled arrival of my car. Numer was incredibly patient as he explained all the functionality. I as very impressed with their knowledge. Overall, this was a wonderful buying experience. Loving my new Lexus!!

stevenm

31 de ene. de 2015

Ryan is the most honest sales person I've ever encountered. I was turning in my CT200h for a RX350. He listened for my need and wants and found the perfect vehicle for me. The pricing was upfront and fair. There was no haggling, huge plus! I highly recommend Ryan and Lexus of Stevens Creek if you're going to purchase/lease a new Lexus.

joshii

22 de ene. de 2015

Ryan was informative, helpful and honest. He made our buying experience wonderful and took the patience to stay with us all day while we debated the purchase! He had great followup and gave us a wonderful deal. Highly recommend!

aodesskaya

22 de ene. de 2015

I got a new Lexus 200t F Sport. I order one,but my wife don't like this color.Jennifer help us find car,what we look for. She looks all cars,what have to arrive next week and we wait for it.She sent us e-mail ,when it was ready to pick-up.Also she help us to come to dealership.We got answers on all our questions about this new model Lexus.She took her timeto explained about new technology used in new 200tThank You!Mikhail Gluzman.

alansychow

19 de ene. de 2015

Knew that I wanted a RX450h and walked in and was greeted almost immediately by Huan Nguyen. He was very helpful and walked around the lot to provide me an idea of the options and colors available. As this was going to be in company car, he was helpful to provide us a finance contact so we knew what paperwork was needed. A subsequent visit to work on the details had Huan and another sales person, Celine Bian assist and walk us through the process. From the trade-in to the drive off of the new RX450h both sales persons were very accommodating to my schedules with zero sales pressure tactics I see else where when it comes to a car purchase. Highly recommend this dealership if you are shopping for a Lexus.

Gandhi

8 de ene. de 2015

We got our ES 300h through Jennifer and she got us a great deal. She is very patient and friendly. She had good knowledge of the car, very efficient and good effort in following up the next day.

Glenn

7 de ene. de 2015

My wife and I had been car shopping for a couple of weeks when we met Vincent at Lexus Stevens Creek. He was by far, the most helpful and thorough sales person we dealt with. He was able to answer all our questions, arranged a test drive quickly and efficiently and best of all, got us the deal we were looking for. We're very happy with our new Lexus LS460 and I'm looking forward to attending the class where I can learn how to use all the amenities it has to offer. Thanks, Vincent! Keep up the good work!

Anna

5 de ene. de 2015

I had a great experience with Jennifer. She helped me get exactly what I wanted at a great price, even though I was a first time buyer. Very knowledgeable in all of the Lexus line-up. I would recommend her to any of my friends and family.

hhhathome

4 de ene. de 2015

I've visited 2 other Lexus dealer before this Lexus dealership on Stevens Creek. One of the key reasons for me in making the decision of purchasing the RX350 is Vincent Nguyen. Vincent is a very honest, down-to-earth and committed sales professional. Thanks Vincent and I'll certainly keep you in mind on my next purchase!

antonio0510

4 de ene. de 2015

I am a first time Lexus owner and it was a pleasant experience.I placed a deposit to be on the priority list since Aug 2014, and Celine was kind enough to keep me updated with the vehicle's status throughout the months.Mark made the financial process quick and painless as well.Now I have a new car just in time for the New Year.

Kimberly Chan

3 de ene. de 2015

I was desperately looking for a new car because my old Lexus had already served a good ten years. I went to two locations, and they were just horrible. They tried to cheat me because they really wanted to get rid of the old model as they were expecting a new shipment. I left right then and there. Vincent is an AMAZING person. I didn't even need to bargain, and I still got my ideal price. If you're looking to buy a new Lexus, I definitely recommend asking for Vincent.

RickLopez44

2 de ene. de 2015

I was shopping around for about a week, visiting several dealerships. I am a very particular and have certain expectations, especially when it comes to purchasing a vehicle. I can say that my experience with Celine at Stevens Creek Lexus was the reason why I decided buy. Celine was very knowledgeable of the vehicle I was interested in and addressed all my questions with much detail. She also demonstrated a great deal of transparency when discussing the price, which allowed me to gain confidence in my decision. In fact, there was a vehicle with nearly the exact same specs listed with a cheaper price at a neighboring dealership however; I chose to buy from Celine because of her professionalism.Thanks Celine, you exceeded my expectations!

elyh

31 de dic. de 2014

I just bought a new Lexus at Steven creek dealer, Celine, Ted & Gary helped me find my dream car and the finance process is swift and stress free. They are professional, patience and friendly during the deal, I have a great experience.Celine not only explained the car to me thoroughly of all procedures and was very patient with me especially on the hi-tech stuff that came with the car. She also took time help me to program the blue tooth to my phone, AM, FM and satellite radio stations. She made me feel at ease through this experience, and never pressured me at all. I got the price I wanted. I highly recommend Celine, Ted & Gary to anyone interested in buying a Lexus.

Jihoon Kim

28 de dic. de 2014

I had BEST service and deal with Herman. He also came by dealership on his day off for my short vacation. It was my 2nd time that I dealt with him. Always great. I highly recommend Herman.

Zsmom

27 de dic. de 2014

Scummy worthless dealership... You would expect a lot more from a high end dealership. Our salesman, Parrish, was a complete stereotypical used car salesman. Lie after lie which would have been okay except we had just driven 3 hours to see this vehicle. We were looking at a used highlander and when we got inside it smelled so strong like a pet groomer and 20 wet dogs. Then to make matters worse, the car didn't start. Literally. After he tried smoothing things over, we drove the car and we just couldn't get the smell out of our head. Then Parrish told us, "don't feel bad... We will sell this car if you don't want it." To which I replied, "We don't feel bad for you! You should feel bad for us! We just drove 3 hours to a wet dog smelling vehicle that didn't start!" Needless to say I was pissed, then of course when we get back to the dealership this xxxxxxxx tries to hurry us along because supposedly someone else "is ready to buy it". I mean he even had another dealer come out and hand gesture in a hurry as if there was someone actually standing there with a was of cash ready to buy. In our frustration we followed this other dealer and my boyfriend told the couple he was selling to... "Don't buy that car it smells like wet dog." To which they reply, "we're not looking at that highlander we are looking at the other one." What do you know we were scammed by the used car salesman. It's just disappointing when people can't even be a good human being. I mean after a 3 hour drive we weren't even offered a coffee, or water. Parrish was absolutely terrible and a complete LIAR! Do not get scammed by this place or this guy!

Adrei

25 de dic. de 2014

Celine provides an excellent service to costumer and the overall experience was great at lexus Stevens creek. Thank you Ted and Celine I am very happy with my car.

Belinda

23 de dic. de 2014

Herman drove a long way to deliver our car on a Sunday. He's super patient and answered our questions during our meeting and through emails. He's very easy to work with. We would highly recommend him!

luchaoyang

22 de dic. de 2014

We got a new 2015 RX350 AWD.Celine is knowledgeable about Lexus and she helped us pick the right options we need. For price, this dealer can match the internet quote and maybe slightly lower. The transaction was very smooth without any pressure. Celine is highly recommended.

Bahman

18 de dic. de 2014

I ve got a used 2014 Lexus RX350 from Steven Creek Lexus dealership. Got helped by Celine and i have to say she is wonderful. I told her that i have some limitation with my budget and i can't get this car with this price and she fought for me to get the best deal. Although its a used car but they ve financed it at very good rate and 4K below KBB value. She was very helpful and brought me the peace of mind and now we are happy. I'm a bargainer and that night i was keep bargaining because of limitation on my budget and they granted me for that. She is very professional and that night showed very best attitude to me. I'm happy with and i recommend other people to try and go for Celine. She is so kind and helpful. She is patiently showed me few cars and we drove them mean while she was explaining the features and etc.

baggiowen

16 de dic. de 2014

I got a pre-owned Lexus ES350 from Celine. When I came to Celine, I didn't know which car I was gonna get and didn't expect I would actually buy a car on that day. Then Celine gave me very detailed introduction and finally convinced me. She is very professional and patient in answering my questions. Last but not least, she got a very fair price for me. I would definitely recommend her to any of my friends who is interested in buying a car.

haunen

11 de dic. de 2014

I can find my ideal car in 5 minutes with Vincent. I try driving the car in freeway. And I purchased it with the reasonable price.

chris.cao.35

10 de dic. de 2014

My fiancee and I got our 2014 IS 250 F at this Lexus location are return customers. This time we came looking for an CT200h F Sport. We worked with Celine and Ted who provided excellent quality of service/ were accommodating. This is our 2nd time with Ted and he's willing to offer good and reasonable deals.I highly recommend both.

jim.towery

9 de dic. de 2014

Jennifer Martinez did an amazing job. She was knowledgeable, and very patient in answering our questions. In dealing with Jennifer, we felt like we got a very fair price. And after we made the decision to buy, she was exceptional in educating us about our acquisition. She also has a lively sense of humor, which comes in handy when dealing with customers. I would recommend her without hesitation to anyone who wants to buy a Lexus.Jim Towery

shenkai029

9 de dic. de 2014

I got my new CT200h from Celine. She is a really nice person and provide us very professional support for car sale. She also make effort to offer me a fair deal on the price. Her after sale support is great, too.

tarah.mcconnell

9 de dic. de 2014

I had been in negotiations with BMW for weeks, and dealt with some really bad customer service...then a friend recommended I check out Lexus and I am SO glad I did!! Celine was amazing from the start and helped get me into the exact car I wanted for the right price! And Eddie in Finance is so knowledgable, friendly, personable and FAST! The level of customer service truly made me feel like a VIP! I am certain this is my first, but not last Lexus!!

ryanryry87

7 de dic. de 2014

This is the best Lexus dealership in all North Bay. The staffs here are extremely friendly and professional. Our family own four Lexus and have always been extremely satisfied with our purchase from here. I recently bought a Lexus IS 250 this weekend and the representative that I work with was wonderful. Celine was honest and very helpful. I would recommend anyone who is looking into buying a Lexus to go see her. We all know it can be very nerve racking shopping for a new car. Celine was very knowledgeable and made me feel comfortable throughout the whole transaction. Celine is definitely a great asset to the Lexus of Stevens Creek team. We will be coming back for our 5th Lexus when my niece is old enough to drive!

Rex Tsou

7 de dic. de 2014

I was very impressed by Jennifer Martinez's help to get a great price for a new 2015 RX350 but also obtained a much better loan rate than the one I got from my Credit Union. She is very professional, energetic, and friendly. The Finance Manager Gary Luu was so efficient in getting all the paper together ans signed off fast. Overall, my experience on Stevens Creek Lexus was simply outstanding.

brtest

4 de dic. de 2014

This was the best experience for me purchasing a car, ever! Herman was very patient with all our questions and was easy to work with. Just a super nice guy. Did not feel pressured at any time despite how busy the showroom was and groups of people waiting to buy a car. I "never" thought buying a car could actually be so Easy and Fun!

rita.shen.5

3 de dic. de 2014

Jennifer is very friendly and knowledgeable. She made buying a new car so easy. I brought Lexus rx 350 in a good price and Jennifer answered all my questions and explained every detail I need to know about the model. Highly recommend it .

patricia.briggs.798

3 de dic. de 2014

It was a pleasure to work with Ryan. He was professional and personable. He was able and eager to answer all my questions and responded to my internet query in a very timely manner. I highly recommend contacting Ryan for your next purchase. Thx

bblackfield

3 de dic. de 2014

Very responsive via the Internet sales portal and was very courteous and professional when we came into the dealership to work with Ryan to finalize our car purchase.

amwilcox

1 de dic. de 2014

My experience at Lexus Stevens Creek with Joseph was outstanding! He found the perfect car for me and made the experience a very pleasant one. He was very efficient and personable and had a great sense of humor. Joseph's attention to detail to make the car a perfect fit was amazing -- everything from being sure that the mirrors and seat were in the right positions to programming my daughter's phone number into the bluetooth and setting my address to allow me to tell my new car to "go home" were part of the process. All this and he topped it with a huge red bow!! I would never go anywhere else and will recommend this dealership and Joseph Minster to my friends and family.Thank you, Andrea Wilcox

chuenhk87

26 de nov. de 2014

This is my 2nd time buying from Celine. I should have written a review earlier. I did not know which vehicle I wanted for my needs. She explained thoroughly for every vehicle I asked about. Her attention to details about the nuances of the cars is amazing. Besides the knowledge of the vehicles, she was genuine in the car buying process. There was no pressure for me to make a purchase on the day I saw her. Every step of the way, I was taken care of. She is a great sales associate, but an even better person.

Ken Loo

19 de nov. de 2014

Compared two Costco auto program prices and got a cheaper price here than the other dealership. Great customer experience. After confirming they had the car we wanted at the appropriate price, we were given hot chocolate chip cookies hand delivered to us as well as hot chocolate while we did paper work. Every step went smooth with minimal haggling over anything.

Layza

18 de nov. de 2014

Vincent was the one that helped me. He was very nice and informative. I definetly recommend to go to him. I had a lot of questions before i could submit to any car, he was patient with me and left me fully satisfied.

Izzyv5

18 de nov. de 2014

I have always purchased my cars but this time was open to a lease option. This Lexus is for my 21 year old daughter and I wanted to make sure she was in a reliable safe car..The fuel efficiency was a super big plus too! I was not sure that she could afford a lease but its December to remember sale/event & we will remember this December for sure!! Herman (my longtime favorite sales guy hands down) was so patient to explain to me & my daughter all the options and situations so that we could see how affordable & effective a lease is. Thank you Herman for making this happen for my daughter first Lexus. She loves her 2015 CT200! She is on her way to building her credit & I feel that she is in the best possible safe car out on the market! I think you just found another loyal Lexus driver...my daughter :)

Y Song

17 de nov. de 2014

I am so happy that I visited Vincent and bought the lexus ct200h from him. Cause the price is great and the service is nice. You can hardly find lower price anywhere else.

CPTD

14 de nov. de 2014

Ryan was hands-down the best person we had the fortune of being serviced by; he was incredibly personable, detail-oriented, knowledgeable, and truly went above and beyond, spending many many hours patiently working with us to educate us on all the options out there.We had a great experience in purchasing our first LEXUS, and much of it was due to Ryan going the extra mile to assist us in our choice. This was the first time we had bought a car in a long time, so you can take our word when we say that he is great at helping his customers truly feel comfortable by answering every question and addressing needs we hadn't even considered--can't recommend him enough.

genhong

13 de nov. de 2014

I completed my reserach in internet and selected the car options I need prior to contact Lexus.Joe and Vincent from Stevencreek Lexus/San Jose very effectivitely answer my question in detail from model2model comparision, favor color in the market, original manufacture, price, manufacture quality, exterior/interior, recommend options and its usage, regular severvice and package, exterior/interior coating, tires, molding, PPF film protection, financial, available car in stock, and lexus benifit. It takes less than 20 min to make my decision. We went to see the car from selection in detail, then we make a payment.Vincent Nguyen went through all detail of car options with me and make sure I knew how to use these advance options before I drive.It make a wonderful car purchase experience I ever had. Highly recommend to everyone you can rely on their profession and friendship service.

Joanne Huynh

13 de nov. de 2014

Jennifer was very wonderful to work with. We are first time Lexus owners, came in to the dealership and didnt expect to drive out with a brand new car. The experience and service we received were incredible. Jennifer took her time to explain to us what options the car came with and pricing options. She even stayed well past her work hours to make sure we were satisfied with our purchase. We highly recommend contacting Jennifer for anyone considering owning a Lexus.Mark our finance guy, was super friendly and fast. The process wasn't one bit difficult. We signed our papers within minutes.

uwphoto51

29 de oct. de 2014

It was great working with Jennifer Martinez. She is knowledgeable and showed me different color combinations and features that I was interested in. It was a very positive buying experience and Jennifer was through in explaining the different options available. Thank you. Mike M.

GMBS

21 de oct. de 2014

I have been coming to this service center since I bought my 2005 GX-470. Driving in from the SF Peninsula. Todd Rebhan is an outstanding Service Advisor. He will not steer you wrong. Over the past 9 years, we have been completely satisfied with Todd's ability to provide us with expert advice. HIs technical expertise and strong customer service skills are incomparable. Todd's high level of communication to both myself as his customer as well as his service team is genuine. I always receive a clear answer so I can make an informed decision. So thank you Todd and Lexus Stevens Creek for having this man on your team !!

Terry Tham

16 de oct. de 2014

We bought a ES300h through Jennifer.She responded to inquires promptly and was helpful.The process of buying the car went smoothly.She did not try to add extra fees in the last minutes.I would buy from her when I shop for my next Lexus in the future.

RX350Fsport

14 de oct. de 2014

It was our first time buying a brand new car. I checked out other Lexus dealership, they said they have what we want but when we got there they didn't have it. We called Stevens Creek Lexus they made sure that they have what we want before going to the dealership. Vincent Nguyen made sure we got the lowest price. He is very honest. I will definitely recommend him to my business partners who are getting their Lexus this month and so on.

corey-h

5 de oct. de 2014

Every step of my purchase gets 5 stars. When I arrived, the RX350 I inquired about was prepped for a test drive. Vincent Nguyen was extremely knowledgeable in showing me the features and answering my questions. The entire staff was friendly and the vehicle was spotless when I drove it home.

LGCraig

24 de sep. de 2014

Kudos to you guys for solving my broken antenna problem on my 2005 LS 430 that I thought was probably going to require major body work. Just outstanding!

janette.guzman.12

19 de sep. de 2014

Me and my wife were so lucky to have Mr Numer Talag as our sales consultant. He treated us well during our business deals and very hospitable to the max...he even to the extent came by our place just to further educate us about the high tech features of the car we just leased...All Thumbs Up Mr Numer Talag... Keep up the good work.. You are an asset to your great company.. Hope to have another business deal with you again in the future... God Bless!!!

cksv

9 de sep. de 2014

Over the course of a few months, I worked two separate deals with Ryan & Jennifer for an IS 250 and IS 350. Both were extremely professional, patient, and knowledgeable about the Lexus brand. When I found a lower price at another dealer, they went to bat for me and got their sales manager to beat it. They truly value their customers and it shows. Stevens Creek Lexus is lucky to have such fantastic individuals working in their Internet Sales department. Highly recommended!

Davidyip

5 de sep. de 2014

I just bought a Lexus RX350 F Sport on 8-31-2014 from a very excellent sale person John Kim, he very friendly to my family ,he know what I need and what kind of Lexus model of car that I want to purchase ,Lexus RX350 is my dream car which I want to get for long time ,John Kim made my dream became true, I get a very good due from Lexus Stevens Creek, John Kim is a very responsible salesman ,, he took time to explain all the features of the car and stay with us until every things done and drive the car home. Thank You John Kim . From: Pamela Diep and Family

larryflo

31 de ago. de 2014

Ms. Martinez is courteous, very knowledgeable, personality plus and shows a real interest in her guests. The dealership is very fortunate to have this type of individual as a representative. In my opinion she exemplifies the mission statement of Lexus of Stevens a Creek. Will not hesitate to recommend Ms. Martinez.

ToeMas

28 de ago. de 2014

I had a great experience working Ryan to Special Order my 2014 ISF. Ryan knew I was a "car guy" and this ISF was my dream car. He made sure to keep me informed regularly or as information was made available to him. That is not to say that I did not follow-up with him almost daily during the last 3 weeks of when my car was suppose to arrive. He made himself available via text, email, etc. He also came in on his day off to be there when my car came in and thoroughly walked me through all the features and offered to help me get familiar with the vehicle. MOST important, Ryan is great at listening and following threw. My car came as ordered, and as requested by me the car was not touched or washed as I wanted to do that myself. Working with Ryan has strengthened my Lexus Loyalty to Stevens Creek. This is the 2nd car I have purchased from Stevens Creek, both with flawless service.

katturtle

26 de ago. de 2014

Our first Lexus was purchased out of the Bay Area. Time in dealership was 8 hours including horrible, high pressure sales pitch for after market items. Working with Joe Minster at Stevens Creek Lexus was a breeze. Came to just test drive a hybrid...and happily left with one. Joe was upbeat and attentive and a professional in every way.

KateMac77

26 de ago. de 2014

I had the pleasure of leasing my car from Vincent Nguyen - this could not have been an easier process. I engaged his services via email and he was extremely prompt in all of his responses and was able to quickly send me all the numbers I asked for. When the car I wanted arrived at the dealership he reached out and scheduled an appointment for me to pick it up - a truly lovely experience.

paiman.vahdati

19 de ago. de 2014

My experience started when I called the dealership to ask about the lease specials - I was transferred to Celine who quickly reviewed the deals and set up a time for me to come in for some test drives.At the dealership, I was promptly greeted and linked up with Celine who was very warm and friendly. We jumped right in and began looking at the various cars/models and she explained in great detail the benefits of each.At the end of it all, we were able to work out a reasonable deal and I am definitely a happy camper....LOVE the car (CT200h)!Seemed like most the folks working there were good kind and genuine people, but I highly recommend Celine as she will take good care of you!

micebitewood

8 de ago. de 2014

I've been to other Lexus dealers and Lexus Stevens Creek really impressed me. I bought a new car and Lexus Stevens Creek offered the best price.

faraz.waseem.37

6 de ago. de 2014

I like this dealership. First they were able to work out on numbers to give me best deal without playing games.Second sales rep went extra length to deliver us car. We forgot to pick our insurance cards while trying to get car. They hand over us car just by believing that we have insurance and we faxed them proof of insurance next day.Faraz

ModMama

4 de ago. de 2014

Its difficult to buy a new car when youre a female by yourself. Your guard is up and you feel that youll be taken advantage of somehow. At least thats been my experience in the past .. until I came to Lexus of Stevens Creek. Warm and welcoming (walked in to the smell of fresh baked cookies .. hello? is this a car dealership?). My salesman was Ryan Schrantz who was the most patient, attentive person who answered all of my questions and concerns. If I texted or called, I got a quick response. I believe that he genuinely cares about Lexus and about his customers. I cant say enough good things and highly recommend him. When buying cars in the past, all goes down the drain once I enter the finance managers office to sign papers but not this time! Gary Luu was so pleasant, explained everything, didn't make me feel 'hustled', he even gave me a hug when I left with my new car! Ill never buy anything but Lexus and never from anywhere else!

ejguzman

4 de ago. de 2014

Celine made my purchase smooth and worry free. She was very kind and detailed. She allowed me to take my time and went over all details of all options to the best of my interest.

olga.biasotti

1 de ago. de 2014

Jennifer Martinez is THE most professional, personable and thorough dealer I have ever encountered. She provided prompt response right away in my effort to buy ES350. Price negotiation was very straight forward, fair and hustle free. Jennifer provided detailed invoice, and the price that resulted in an immediate sell. What is more, Jennifer offered to pick me up and personally drove me to the dealership. She staid pass business hours to help me close the deal. Given my busy work schedule and responsibilities as a parent, that was a big factor to me. All the paperwork was prepared and handled in less than an hour. Jennifer stayed overtime to give me a detailed walk through of the vehicle and payed particular attention to driving the vehicle with two young passengers - my 4-year old and 6-year old boys. Jennifer ranks 100% on the scale of customer relations and outstanding level of personal service provided at a luxury dealership. I will be recommending her to all of my friends and family buying a Lexus automobile in the future. If I could, I would name Jennifer Martinez #1 dealer in all of Lexus dealerships. She is a pleasure to do business with and I recommend her to anyone interested in buying a dream car with top quality service and care.

tonyleung21720

1 de ago. de 2014

He is a wonderful sales ; he explained the car feature very thoroughly and was very friendly. This is not like other dealerships where they push you to buy their car. Coming to this dealership, I did not even expect to buy a car at all; however, the service and explanations he gave led me to buy this car.

Lan.China

28 de jul. de 2014

My husband and I leased ES300h from Ms. Celine Bian the other day. We spent a little less than 3 hours in the store to get everything completed and drove home with the new vehicle. Celine was with us the whole time, with patience, friendliness, and professionalism. She worked well over time when we got things done. We love our new vehicle, and have found ourselves a new friend -- Celine! We will definitely come back when we need to update our vehicle!

Jasonkid

26 de jul. de 2014

I was originally thinking of buying a pre owned Lexus CT but Ryan shared with me many different options, new, old, buy or lease with his very professional opinion. I finally chose to lease a new one, which is a much better option from my original plan from all perspectives. In between I put the down payment, completed all paper work and drive home the new car, my wife said she doesn't like the color (my bad, I didn't consult her on the color, lesson learned). I have to go back and ask Ryan to change the car to a red one. He was kind and patient enough to help me with the paper work again. In the end, he even delivered the new car to my house. What a great service!

eforty

21 de jul. de 2014

Had a great experience buying an IS350 from Ryan. Happened to catch him randomly when stopping by the dealership on Thursday evening. He quickly answered my questions about the different IS models, took me out on a drive, showing all the features of the vehicle. While talking numbers, he was very transparent and explained the process. The deal we worked out was extremely fair.Not once did I feel pressured throughout the process. While Lexus was not originally a manufacturer that I had considered, I would venture to say that the customer experience was ,in no small part, responsible for me making that choice. I'll likely be going Lexus for my next vehicle.

Jingtong

20 de jul. de 2014

I bought my Lexus RX350 from Jennifer Martinez and found out she really makes my purchase fast and easy. I originally thought that it will take couple of days to get my car. But the fact is it only takes 2 hours to have the car parking near my house. That's really amazing!

Anitakmd

12 de jul. de 2014

I had told Vincent right off the bat that I HATED haggling and "making deals" for cars. I had had a reboots bad experience. Vincent said "Dont worry I'll take care of you" and he did! He didn't pressure me and told me the lowest he could go on certain cars from the very beginning. I price compared elsewhere and he was giving me a good deal. He is straightforward and genuine. I would buy a car from him again anytime!

tgilhooly

10 de jul. de 2014

This was my second purchase from Herman and I won't buy a Lexus from anyone else! Herman & Anita at Stevens Creek Lexus made my purchase simple & easy! The price was awesome and the customer service can't be matched. I will buy another Lexus again when the time is right, but only from Herman & Anita. Cheers!

JeanLund

10 de jul. de 2014

I bought a Lexus from Ryan Schrantz. After I met him for the 1st time, I decided that I would only work with him. He is knowledgeable, polite, honest & helpful. I can't say enough about his whole approach which is very professional. Had the occasion to visit another Lexus dealership to look at a car Stevens Creek did not have on their lot. It was awful--a completely different experience with high pressured salesman. Ryan is fine young man in every way. I will recommend him to my friends. I also had a very good experience with the entire team and dealership. I liked Gary Luu,, the Finance Manager. However, I paid cash for the car, and they lost my check. I had to cancel the first check, and rewrite- it--a small inconvenience. It gave me an opportunity to say "hello again" and ask some questions about my car. Jean Lund-Drew

ramanathan

9 de jul. de 2014

It's been a pleasure doing business with Lexus of Stevens Creek and Jennifer made it a very smooth transaction. Jennifer took me out on two test drives of the two vehicles that I was interested in and explained the features well. When we came back from the test drive, she already provided me a list of vehicles that meet my requirements and also the pricing. I made a purchase right away.

dbmello

5 de jul. de 2014

Back in 2008 I purchased a Lexus GS 350 from Joe and was VERY pleased with his service. Joe took the time and energy to make sure I would get the car I wanted and at a great price. In fact he had to go to the Oakland dealership and pick my car up for me.When my wife and I decided to purchase a new car it was a no brainer to look Joe up again and see what he could do for us. Joe spent approximately five hours with us; procuring the best trade in value for our two vehicles, test driving the new 2015 RX 450h with us, discussing all its features and advantages over similar models, and then sitting down with us to give us the best purchase price on the RX 450h we had selected. In addition, after our purchase Joe gave us a tutorial of the RX 450h and told us that if at any time we had any questions to just give him a call on his cell phone. He will even take your call on his day off, which is exceptional customer service, but then again, thats just Joe.Bottom line is, Joe is just an exceptional easy individual to work with when purchasing a new vehicle. No pressure or funny business at any time, he is just straight up and honest with his prospective customers.

Jodir

4 de jul. de 2014

Joseph Minster is an excellent salesman. Intuitively knows your needs and wishes. Listens quite well. Very prompt and friendly. Made sure the car was perfect before we left. Didn't waste our time.

vkentw

1 de jul. de 2014

No hassle, good price. Thanks for making this a very enjoyable experience. I am a repeat Lexus customer and appreciate that you treat me with respect.

pamserrano

18 de jun. de 2014

We received excellent service from Jennifer. She was so personable, knowledgeable and friendly. Jennifer answered all of our questions and was very prepared for our visit. We are dedicated Lexus buyers and hope to work with Jennifer in future purchases.

jklotz

17 de jun. de 2014

Jennifer is very personable and did an outstanding job helping me buy the car of my dreams at a desirable price. In addition to making the buying process both fun and exciting, she was knowledgeable about the specifications of the car model and how to use the various controls. However, customer service is where Jennifer really shines because she ensures you are feeling satisfied at all times throughout the buying process. It is obvious to me that she has passion for her work and is skillful at what she does. It would be an absolute pleasure to work with Jennifer again.

JohnsonChan

17 de jun. de 2014

In August, 2013, my wife and I purchased a RX 350 SUV from Lexus of Stevens Creek. The experience was absolutely wonderful! The dealership was modern and professional, the personnel courteous and attentive, the quality of vehicles were top notch, but most of all, our salesman VINCENT NGUYEN was the best! No pushy, high pressure sales tactics, and game playing! We cut to the chase, told him what we wanted, and shortly agreed to a price that I knew (after a ton of research) was a GREAT DEAL!! We were so happy with our SUV, the great service department, and price......we came back 10 months later and purchased another vehicle (2014 ES300h)! We specifically worked with VINCENT NGUYEN again, and he gave us another GREAT PRICE! So seriously, if you want a stress-free buying experience, be treated with courtesy and respect, and get a truly great price to boot, see VINCENT NGUYEN, the internet sales manager.

hsiaowenlee

16 de jun. de 2014

Celine did an excellent service and in great manners. She is easy talk to and very sincerely. I will recommend my friends, co-works and families to buy or lease Lexus for their future cars. Thank you.

Swami

14 de jun. de 2014

I was introduced to Herman by a person at Lexus, as he was unable to answer my question. Herman is very knowledgeable; he spent a considerable amount of time explaining the pros and cons of the hybrid system. The car I ordered took four months to be made. During those four months a lot of phone calls and emails were exchanged between me and Herman. Car salesmen traditionally have a bad reputation, in my lifetime I have purchased six new cars, so I am writing from experience. However, Herman is unique and trustworthy. When the car arrived Herman spent four hours with me and my friends explaining every gadget, switch, feature, and paper work of the new 2014 LS600 hL. Herman truly wants to go the extra mile in his service for his clients. He told me to call him for any questions I may have, or write emails, or FaceTime so we both can see what we are doing. Or drive in and talk to him.The LS600 is my third Lexus, the cars are very reliable, the dealership is very courteous, and my salesman, Herman, very trustworthy.

lqn14

13 de jun. de 2014

I arrived on Wednesday and Mario greeted me. His service excellent so I decided to come back right away the next day to purchase a Car. I wasn't able to respond to Mario's call right away but decided to come back because of the great experience I received the day before. The day i came back I was greeted by John Manasseh. He attention to what customers needs was excellent. I was probably his last customer of he day but felt like I was his first. Even though it was late, he was attentive, kind, and answered all my questions. He even got me the price I wanted on my car. I will definitely come back and buy more cars from this gentlemen if the need arises. -Luong

tholy62

7 de jun. de 2014

I come to Lexus of Steven Creek to buy my new IS350 F-sport without wasting any time, service and sale are very helpfull, great price and everything i need to know about the new car.

KentLana

6 de jun. de 2014

Jennifer was very considerate of our time but allowed us enough time to find the style and color of Lexus we really wanted. After we chose the vehicle, she was very thorough in her explanations and made sure that we understood all of the options on the vehicle. We would highly recommend working with Jennifer.

gsandhu

3 de jun. de 2014

Jennifer did an awesome job in helping me pick my dream car. I loved about she stayed on top of things to get my finance stuff ready.

mtikalsky

1 de jun. de 2014

Jennifer was a pleasure to work with when we bought our new Lexus. She was very professional, honest and knowledgeable. We felt lucky that she worked with us in deciding on, locating, and the final purchase of our vehicle. We returned to her after shopping around. I would highly recommend Jennifer to anyone who wanted to purchase a new car.

LXES350

30 de may. de 2014

We are enjoying our new 2014 Lexus ES 350. Joe Hart was very friendly and helpful to us in getting exactly what we wanted. Joe not only explained the cars new features, he also took the time to help program the Navigation to Go Home, the bluetooth to my phone and many AM, FM, and satellite radio stations. It is a pleasure to have Joe Hart as our agent, not only in the purchase of this new car but with the previous car as well. When the time comes to purchase another vehicle, we will be looking for Joe Hart. He is very helpful, knowledgeable, and competent. With all the experience Joe Hart has, Lexus of Stevens Creek is very fortunate to have him as there Fleet Manager. Thanks Joe for all your Help !!

Esinb

26 de may. de 2014

It was a very good experience. They were not pushy, but very considerate. They were very good at explaining the details. Even though I spent 3 hours there, with their kids room and drinks/snacks, it was comfortable.

JamesChoe86

6 de may. de 2014

Through the years weve recognized that great service is always remembered, rarely delivered, and certainly appreciated. I wanted to make sure we recognized your team members, Ryan Schrantz and Richard Ng on their representation of Lexus and Penske companies. Ryan and Richard were a great pleasure to work with and went above and beyond in making our time spent there an easy one. My family, especially my pops, will enjoy the new RX350 for the time being; cant tell you how excited my father was to find the car he wanted, from bumper to bumper. This lease purchase may just appear as another sale for you, but for us, it was a great experience and well like do all that we can to promote your team and your dealership to everyone we know. Thank you again for an experience to remember.

savitha

6 de may. de 2014

Celine was on task and made everything go smoothly and the dealership was efficient and the paper work took less time than expected. Communication was good on all aspects. Very impressed. Thanks

bhargavags

5 de may. de 2014

Jennifer and Ryan are excellent at their job. They provided great service and were very helpful. I'd recommend them to anybody looking to buy a new car.

bxyang1

5 de may. de 2014

Our experience with Ryan was extremely pleasing. We had visited Stevens Creek 3-4 times with Ryan, and each time he was very patient to answer all of our questions. We were impressed that he is extremely knowledgeable about Lexus car, and there is almost no question he cannot provide a comprehensive and valuable answer. His prior experience at Lexus Service Center is definitely very helpful. Ryan was also very accurate and succinct when answer our questions - we felt that we have obtained all most relevant understandings about all different options, either about the care features or financing/leasing. We felt he is sincerely helping his clients and trying his best to build the highest standards for his profession. Not only a very good sales man but also a respectful, diligent young man with great potential.

donnasanjose

4 de may. de 2014

This was a very pleasurable car buying experience. Anita made me a deal I couldn't pass up and Jennifer made my test drive and pickup experience a pleasure.

RayLu

29 de abr. de 2014

We bought a Lexus RX350. It was a very good experience working with Jennifer and Ryan. Both of them are very nice and with passion.

jennifergerhold

25 de abr. de 2014

I have been a loyal Lexus owner for 15 years and Lexus of Stevens Creek is one of the reasons I will only own Lexus cars. The service center is top-notch and the customer service exceeds any I have ever had with any car dealership. And one of the reasons is Paymon Khajavi who has been my customer service advisor for years. Paymon is professional, knowledgeable, and helpful. He always goes out of his way to ensure that my visit and experience with Lexus is nothing less than superb. For example, last week I brought my new car in because it had a broken arm rest. The car was just out of warranty, but Paymon agreed to fix the armrest for free, got me a loaner car, and met me at the service center one hour before he was due to be at work - just to meet my schedule. Paymon is worth his weight in gold and should receive the highest commendation for excellent customer service. If a customer could vote for an excellent service advisor, Paymon would get my vote. Thank you Lexus!

Dolo563

21 de abr. de 2014

The whole process of buying my car was much easier than I expected. Jennifer was knowledgeable, friendly and professional. I was very happy with the price of my new Lexus ES300h and received a fair trade in price for my Camry. I would definitely recommend Lexus of Stevens Creek to anyone wishing to purchase a vehicle there.

vineyardlady

21 de abr. de 2014

Dealing with Ryan was a pleasure. He was friendly, informative, and efficient! Our only issue was waiting for 45 minutes see the finance person to sign paperwork and pay for the car. Otherwise, everything was terrific. Thanks, Ryan, for making the long trip to San Jose very worthwhile.

RonBoshela

20 de abr. de 2014

My experience in purchasing a new car with Lexus Stevens Creek was EXCEPTIONAL. At the time, I was a current owner of 2 Lexus cars, a 2006 GS 300 and a 2008 RX 400h. I had been looking to buy a car for 3 weeks and had visited numerous Lexus dealerships, that I had previously done business with, close to my home in Daly City but none of the sales reps that I engaged with seemed interested in helping me find the right car. I purchased my GX 460 after engaging with Vincent Nguyen through the internet. I researched for cars on-line and inquired to Lexus Stevens Creek and Vincent was the one that responded to me. I drove 60 miles to test drive the GX 460 but did not purchase because I wanted to trade in my RX400h but unfortunately, did not get the price I was looking for. I went back to dealerships closer to my home the next week thinking that someone locally would truly want to help me find the right car but my experiences were less than inspiring and I was questioning why would I want to buy a car from them. Vincent continued to engage with me via e-mail inviting me to come back and after my 2nd inquiry about the GX 460, we negotiated a price that was acceptable to all and so I came in at 6pm Friday, April 18th to buy the car. Vincent was ending his day but before leaving, introduced me to Celine Bian and she finished the deal, creating all the necessary paperwork. She was so kind and gracious helping me through the paperwork, staying with me to answer any and all questions I may have had. Soon after finishing the paperwork, I was then introduced to Eddy Ghanim who was extremely helpful in securing the necessary financing for the vehicle through Lexus Financial. Eddy helped to secure a competitive rate, with better terms. The one thing that really stood out to me was that he acknowledged and thanked me for being a long time, loyal customer to Lexus. Obviously, he had done his homework and made me feel extremely valued to Lexus, going well beyond my expectations from the financial perspective. Instead of selling to me, he helped me get a better value for buying the car. I ended up buying the Premier Luxury Care add-on because the value he presented to me was rational and provided a benefit to me over the course of 5 years and never, once, was any pressure placed upon me to buy against my will. So, I am very pleased and excited to write this review as Lexus Stevens Creek went beyond my expectations, made me feel extremely valued as a long time and loyal Lexus customer, and the service rendered by Vincent, Celine and Eddy was exceptional and exemplary at all times, I was in the market to buy two new Lexus's, the GX 460 and the IS 250/350 and so the first half is accomplished and I now look forward to relinquishing the RX400h in lieu of getting the new IS 250/360. Lexus Stevens Creek will be the first place I look to in order to get this done.

Haibin

20 de abr. de 2014

Both Vincent & Celine provided excellent service. good experience of the whole buying process and negotiating the price. There is no pressure at all. The purchase experience changed my impression to Stevens Creek Lexus Dealer's view. I'd like to recommend to my friends.

DennisV89

14 de abr. de 2014

Working with Celine was the greatest experience ever. She had the vehicle clean and ready for pick up before I even got there to finalize the deal. Her no pressure style and great customer service makes want to get another Lexus from her. If you're in the market for a Lexus you HAVE to ask for Celine. Thanks Shifu!

RPConsult

13 de abr. de 2014

My wife and I had been looking for a newer used SUV for several months. We had encountered the usual "car salesman types" during this process. Fortunately we got in touch with Ryan Schrantz at Lexus Stevens Creek through internet sales. Ryan was quick to respond to my initial and subsequent inquiries. After several days we found time to make the hour drive to San Jose and view the vehicle we were interested in. Ryan promptly met us and was prepared to discuss the vehicle of interest as well as several other vehicles on the lot. Through the test drive and negotiation process Ryan was very personable and professional in his sales approach. He is very knowledgable regarding cars in general and we never felt rushed or pressured to make our car buying decision. We were able to purchase the vehicle of choice at our asking price and were very pleased with the overall experience at Lexus Stevens Creek. The entire dealership is a very comfortable, clean and spacious location which also contributes to the car buying experience. I would highly recommend Ryan Schrantz and Lexus Stevens Creek for anyone considering purchasing a new or used vehicle.

wilson2939

13 de abr. de 2014

My husband and I purchased a Lexus GS300 from Lexus of Stevens Creek about seven years ago. We returned to the dealership to gather information on the RX350 for future consideration. It seems we cannot go anywhere without seeing a number of the RX 350 on the roads.We were greeted by Mario Quinonez and introduced to Ryan Schrantz. Ryan spent a good deal of time with us, answering our questions and supplying us with information about the RX350. We felt we knew then why there are so many of these automobiles on the roads.Ryan and Mario are a great team. They are extremely courteous, patient and ,we felt, very knowledgeable about their product. To my great surprise, my husband decided to buy the RX 350 right then and there. It is, without a doublt the most comfortable automobile we have ever ridden in. It has just about everything one could want in an SUV but I am particularly thankful for the safety features which include the blind spot signal on the mirrors.(Deanna) Arlene Wilson

fangingthtz

7 de abr. de 2014

Great costumer service, very helpful with all questions. Exceptionally nice and patient. I would definitely recommend to my other friends id they were going to purchase a new vehicle.

Plee1933

7 de abr. de 2014

My husband and I came into Lexus of Stevens Creek to do a new lease on a Lexus IS 250 - 2014. We were assigned see Herman Samanigo. He explained to me that there were quite a few Lexus IS 250's that he could show us.He asked us if there was any particular color that we would prefer. We told him we would not want Black, Red or White. After searching for what was available, he came up with several silver colored IS 250's.We were taken for a test drive. After the test drive, we were told that he would work out the best price for us, since we had been Lexus customers for the past 10 plus years.We found Herman to be extremely patient and willing to work with us on a budget that we could handle.After we had decided on a new Lexus IS 250 - 2014 and after all the paper work was done, we were given the contract and given the keys to the new IS 250. He then proceeded to explain all the features of the car. He asked us to give him a call If we had further questions about the car. When we returned home with the new car, we had a call from Herman. He was concerned if we got home safely as it was raining.That is the kind of salesman he showed us he is - definitely a person who cares about the service he gives to his clients.We would recommend Herman to our friends who may want to purchase a Lexus. Sincerely,Franklin and Pearl Lee

shirleyhui

3 de abr. de 2014

We got a new Lexus RX350 at Stevens Creek Lexus last Friday, and it was our best car purchasing experience so far. Comparing with all results we searched on internet, we knew we got treated fair and friendly at Stevens Creek dealer. Celine Bian, surely took time explaining and guiding us through the whole process. She made us feel that buying car can be just easy and pleasure. I would love to share this experience with my friends. Thanks Celine.

JeffOConnell

31 de mar. de 2014

I want to put into words the most fantastic car buying experience my family has ever had and it is all due to one man Robert Riley. If you can clone Robert do it right away at any cost, Robert & I have been working for a few months on getting the right car and boy Robert delivered. I brought my wife & 8 year old son (who Robert included in the decision process which was a huge plus with my wife) into Lexus yesterday and from the very first second of us meeting Robert he made us feel relaxed and comfortable. My wife is one hard person to convince to buy something no offense but my wife does not trust sales people she is always very skeptical about what comes out of their mouths. But Robert spoke to her in very sincere manner making sure she was comfortable and in no way did he make her feel pressured into buying a car which is a huge plus. From the initial meeting to driving our new Lexus off the lot was seamless all due to Roberts knowledge & professionalism. Please pass the word on to Robert how much we appreciated his effort and will recommend him to anybody who wants to buy a new car. Also because of Robert we will be coming back to Stevens Creek for any future automobile purchases. Thank you Jeff O'Connell

heebert

31 de mar. de 2014

The way car buying should be. I had already researched and test drove the car I wanted. Contacted Joe via email, and he called me back immediately. He gave me a no-nonsense price and did some research on the value of my trade-in. No pressure or persistence. Car was ready to go when I arrived at the dealership, and Joe walked me through all of the important features. Total turnaround time, including signing all the paperwork and working with the Finance person was about two hours. Can't beat that.

serratoa

29 de mar. de 2014

Joseph Minster and the Stevens Creek Lexus team provided me with first class service. In all my years of purchasing, this was the best experience ever. Joseph took care of me and i was very happy and satisfied. Amazing customer service Joseph took the time to do everything right by the customer. Very detailed in explaining all the features of the Lexus. Joseph demonstrated to me what a great dealership you have. I highly recommend this dealership and brand over others, its my second Lexus and i love my car. I wouldn't settle for less. Joseph / Lexus does an extremely good job taking care of it's customers and the amount of cars and returning customers demonstrates their success.

cchoi123

29 de mar. de 2014

Ryan Schrantz and Vincent Nguyen first class guys providing first class service. In all my years of purchasing, this was hands down the best experience. The team at Stevens Creek have a different approach to selling cars, and it is refreshing, mainly because they take the time to do everything right by the customer. They were competitive with the price (thank you Domingo/Vincent), kept us informed of what they were doing while we there, and RYAN was AMAZING at educating my father on all of the features of the Lexus. Bottom line give these guys a raise because they flat out demonstrated to us what a great dealership you have and why we should continue to buy from your dealership.

ajgreyiii

25 de mar. de 2014

I have been looking at purchasing a new car for the past year and finally thought it was time to at least start test driving one. Despite researching on numerous models of cars and brands over the past year, I have continued to go right back to the Lexus CT200 Hybrid. My daily commute is pretty bad, so my requirements were something reliable, fuel efficient, and comfortable... The day before I had considered test driving this car, I figured I could at least send an email to sales on the Lexus site to just give them a heads up. Ryan responded and gave me all the information that I needed prior to checking out the car (what they had in stock, what to expect from seeing the car, etc.), so I already felt prepared when walking into the dealership the next day. Saturday morning came and we were introduced to Ryan... My feelings going into purchasing a car were completely thrown out the door when we met Ryan. I thought I was going to feel rushed and pressured into purchasing a car, but Ryan was quite the opposite. His relaxed personality was very contagious, as the whole process seemed conversational. He listened to what we were looking for, he respected the space and time that we needed, and he answered every question that we had. He definitely had our best interest in mind. I came in Saturday morning looking to just test drive cars, but I ended up leaving Saturday afternoon with a brand new 2014 Lexus CT200 Hybrid. Not to mention, we weren't at the dealership that long. We arrived at 1030 Saturday morning and I was home before 4PM. Talk about a great experience! Very much recommended.Also helpful during the process: Eddie (Finance) and Joseph (Sales)

bbchu65

25 de mar. de 2014

Our friend recommended Vincent Nguyen to us and we talked to him on the phone to set up date and time to met him at Stevens creek lexus to see the car. Vincent is nice, friendly salesman and good knowledge about cars. He helped us to find the one we like. If you are looking for a Lexus go to see Vincent Nguyen.

dittyc

24 de mar. de 2014

I worked with Jennifer Martinez on the purchase of a 2014 RX350. The experience was wonderful from the moment I arrived. She was knowledgeable, friendly, patient and willing to make a deal work for me. Although I wasn't originally planning to trade my car in, their process made the whole transaction smooth. Great experience and will recommend Jennifer and Lexus of Stevens Creek to everyone.

mengs

24 de mar. de 2014

Thank you John and Celine for your help getting my car! Lexus of Stevens Creek was outstanding! I purchased a RX350 and it was a fabulous experienceThe representatives are fast and responsive. I highly recommend getting your car here.

clockwork96

24 de mar. de 2014

Domingo and Haley were pleasing to deal with. They were respectful as well as trying to be persuasive to protect their margin. Fair minded and makes the right call when the buyer is armed with solid comparable data.

anandbonjovi

23 de mar. de 2014

We bought our RX350 from Steven Creek dealership and Jennifer was our sales person through out with Ryan in some part. We had a great experience right from test drive till we bought home the car. Jennifer has been consistent and thorough in answering all our queries and gave us enough time and information to make the decision, pricing negotiation was also very smooth and professional - this is the best part I liked in entire process. Definitely recommend Jennifer for your next car.

lxsrx

23 de mar. de 2014

A representative from Lexus of Stevens Creek had called us regarding their exchange program, so we decided we would step into the dealership and look around. When we arrived two hours earlier than our appointment, we were introduced to Herman who led us through the entire process. We were originally thinking about getting an RX450h and Herman was gracious enough to ask us *why* we wanted to purchase a hybrid vehicle. It's apparent that he had our best interest in mind, saving the most we could while purchasing a comfortable vehicle, so we were pleased to know that there was never any pressure to purchase the most expensive version of the RX series. Although Herman is not part of sales (on the first floor), he graciously took us for a test drive and we went to see multiple vehicles before finally deciding on one that we liked a lot. We walked out with a gorgeous vehicle and an excellent Herman has a lot of experience in this area and is extremely knowledgable. He was very very patient with us and made the entire purchasing process as easy as possible. We never felt rushed and we appreciate that we had time to think about this decision multiple times throughout our time at the dealership.-- We've been customers of Lexus of Stevens Creek for more than a decade and they are indeed the best at customer satisfaction in the Bay Area. Most people have terrible experiences purchasing a car from a dealership, but when you're getting a Lexus (which is a typically higher price than a normal vehicle you see on the street), you're paying for customer satisfaction, convenience, and a seamless experience in the purchase as well as the years after when you bring it in for oil changes and check ups.I highly recommend this dealership and brand over others you may be considering. Lexus does an extremely good job taking care of it's customers and the amount of cars and returning customers demonstrates their success.

GXAlan

21 de mar. de 2014

Celine does a great job of trying to keep the process as low pressure as possible. She is accessible via email and works with the managers to help you get a great price. Edward was the finance manager and also did a great job of making sure the paperwork is clear and straightforward.I'm happy with the car and the experience I had.

Joyce1234

17 de mar. de 2014

I came in for the Passport VIP pricing and Joe was very helpful. He gave us all of the different options and was patient with me when I wanted to look at all the colors and interiors. I appreciated the fact that he was straightforward with pricing and there wasn't a lot of back and forth. He even made the trade-in part a smooth process. I am in love with my CT200h.

tghsjc99

17 de mar. de 2014

Every part of the process was a total pleasure and hassle free - even fun! I think the extended warranty was slightly expensive, but that and the car were settled at fair prices and there was no need for haggling. We just got right to the bottom line. From the moment I was introduced to the test drive (which was absolutely great!) to the negotiation it was all good. And they literally went the extra mile to help me get the car home. No regrets at all.

KhangNguyen

17 de mar. de 2014

We recommend this dealer and Vincent Nguyen to the good service and friendly to deal when to buy the car. Vincent is nice guy and easy to deal with him .Thanks

FesCal

14 de mar. de 2014

My wife and I were looking for a particular late model pre-owned 370Z roadster and found a nice example at a dealership in Hayward. As we were starting to sign the paperwork, things took turn with every conceivable bait & switch price tactic; these guys lived up to every negative car salesman stereotype in the book. I mention this experience because it anchors one end of a continuum re: how to do car business; our experience with Lexus of Stevens Creek--Ryan Schrantz specifically--anchors the opposite. From the initial (email) contact through driving out of the dealership's door last night, the process was efficient, respectful and super-friendly. We got a beautiful roadster at what I perceived to be a fair price for both parties; Ryan made it easy and hassle free; and his customer-centric attitude was front and center. Before leaving, he programmed the bluetooth music system so I had my iPhone tunes and set the nav system to guide me home. This dealership had a very positive vibe to it (eg, also Eddy Hsieh, Finance Mgr, and Richard, Ryan's new trainee) and Ryan was the epitome.

Jati

13 de mar. de 2014

I have purchased many cars over the years....& by that, I have dealt with many different sales associates.It is rare that I run accross someone who is so professional and friendly, that it leaves me feeling better for having spoken with that person.In this case, Mr. Robert Riley was that person. I contacted Robert with regard to a Lexus LFA that was being offered for sale by your dealership....Although at the end of the day I chose another LFA from a different dealership....It was only because your inventory did not have the color option available that I preferred. You are lucky to have someone such as Mr. Riley on your team!Sincerely, Joe GaddiniNaples, FL

bsohrabi

12 de mar. de 2014

Thank you Jennifer for your assistance and in making the ES lease process smooth and comfortable. Not for a moment I felt being pressured or up sold features not important to me, not even during the finance process. The whole experience was done well and very professionally.

sg8271

12 de mar. de 2014

This is my second vehicle that I purchased at Stevens Creek Lexus both times working with Joe Hart. Both experiences have been outstanding! I drove from Rocklin to San Jose for both cars. Joe sure made it worth the drive. Joe Hart made sure before we drove off that we had an understanding of the navigation feature, so much to learn but he took the time to get us set up with my phone, he sync'd my phone before we drove off. Since we didn't know how to get back on the freeway, Joe jumped in his car and escorted us to the freeway. How's that for Customer Service! I highly recommend Joe Hart at Stevens Creek Lexus for the best price, experience and customer service.I love my SUV RX F Sport 2014'. Sue Rocklin, Ca

Jordaman

10 de mar. de 2014

After reaching out to dealerships all around the Bay Area for price quotes for a new IS-250, Jennifer had responded with the best price BY FAR! After a few emails back and forth I decided to make an appointment with her to go see the car in person, since she was able to get me the exact model/color I had requested. Working with her was an absolute pleasure as she was very accommodating to me and my family as I went through the process of purchasing my first car. She made sure that any questions I had were answered and walked me through the whole process with ease. I would most definitely recommend her to anyone looking for a Lexus, she can get it done!

JoonLee

10 de mar. de 2014

Jennifer was super efficient and really pleasant to deal with. She gave me the best deal in the Bay area. It took less than 2 hours for me to finish all the paper works and pick up the car. Love to do business with her again.

gkibilov

7 de mar. de 2014

Convenient, fast, straight forward and hassle free experience setting up an appointment, test drive, financing and delivery, thank you!I wish it was possible to order exactly what we wanted, but at the end we found an almost perfect match anyway.

tt900

7 de mar. de 2014

Joe Hart is very professional, open and honest fleet manager. He was very friendly and patient with us through the course of buying our new car. He presented to us all different options with data / cost in details and explain / answer all our questions. I would recommend Joe to my friends. Thank you Joe!

chenyue

4 de mar. de 2014

We stepped in the dealership and got our car out of the dar in 3 hours. The service is great. Sales girl Celine is very helpful. I don't know if the price is the best, but we are happy with it.

xjh787

1 de mar. de 2014

Me and my son had been searching for a new vehicle for a few days. He is now a family man and it was time he drove a family type vehicle. After going to a few dealers and car lots, we made our way over to Lexus. We walked around looking at the cars and a few sales staff just walked by us. Then, After a while, Mr. Robert Riley came out and began walking our way. His positive attitude, friendliness and his confidence caught my attention. He greeted us with a friendly hello and a firm handshake. He began talking to us like we knew each other for years, it was a great feeling. We told Mr. Riley, we saw a vehicle we liked and that possibly someone else might be buying it. But as the saying goes, it's up for grabs until someone signs on the dotted line. We went for a spin and Mr Riley was just professional and courteous in every possible way. The second he acknowledged us and greeted us with a firm hand shake and then the kindness and friendliness he displayed, I knew I came to the right place and dealt with the right man. We talked and at no time he seemed pushy or any other way you may hear stories of sales men. Mr Riley was awesome and he gave us the attention only fit for kings. He truly made us feel welcomed and made me want to spend my hard earned money, there with him. Even after we bought the vehicle, he took the time to go over every detail of the vehicle and walked us through it and made sure we knew the type of quality of gas it took. 91 Mr Riley said, and it will run like a dream. I agree it has been just that since we left with the vehicle. You bet I will recommend others and return myself and see Mr Riley for a future purchase. Hands down Mr Riley was and is all Class. Thank you Mr Riley, our dealership experience was phenomenal.

Diodate

25 de feb. de 2014

Our expierience with Lexus was very good we received very courteous service and friendly business. Will recommend this dealership to other people to help them get a good quality vehicle.

byronlexus

21 de feb. de 2014

This is the first time I felt like I was not ripped off after buying a car. I really appreciate that Joe did not rush the process to close the deal. Also really appreciate the time he spent explaining the car features after the deal was closed. I wish I bought all my cars from Joe.

dudleydurite

20 de feb. de 2014

We were extremely pleased with Joe Hart and Lexus of Steven Creek. Joe quoted us a fair price, no haggling back and forth (which I won't do). We agreed on his price, and purchased the vehicle the next day. The car didn't have the remote keys or the manuel, and Joe arranged to get the keys made as we waited, and immediately ordered the manuel for us.Our experience with the finance manager Edward Hsieh was very positive as well. He explained the extended Penske warranty without any hype, and initially I didn't want it, but ended up purchasing it due to all the electronic options the vehicle had (and which would be very expensive to replace). Abel, one of the mechanics, was also very helpful with answering our questions regarding the vehicle.We will definetely return to Lexus of Stevens Creek.

KeithKoster

20 de feb. de 2014

My wife and I worked with Herman over the course of two years (!) or so to find the perfect car. In the end we did not end up purchasing a Lexus, but wanted to echo what others have said about Herman being great to deal with in terms of his professionalism, willingness to be flexible with appointment timings, knowledge of Lexus vehicles and consistently and politely following up. This dealership is lucky to have him as an employee.

Mvishimaru

19 de feb. de 2014

Both Dottie and Vincent spent time with us providing information and explaining features / options available on the car which interested us. Dottie followed up with a phone call after our initial visit and drive, and after we went through Costco for pricing, Vincent provided additional follow up information, set up, and demo. Neither was pushy, which we really appreciated. Now we look forward to experiencing the service we were told so much about. Thank you.

232444

19 de feb. de 2014

Mr. Samaniego called me to review my lease status with the 2011 SUV I was leasing. He noticed that my driving habits had changed and wanted to talk to me about other options and alternatives to my existing lease. He helped me exchange my 2011 for a brand new 2014 at very little cost to me. In fact, He ended up saving me a considerable amount of money had I not made the exchange (and I am now driving a beautiful new car, to boot). Mr. Samaniego was observant, professional, polite, and friendly. I would recommend Mr. Samaniego and the Lexus Dealership highly to anyone.Patrick S. Valencia

jamesdeanretana

16 de feb. de 2014

as a young professional its never been easy to get someone to take me seriously when I walk into a higher end dealership, I've had less than perfect experiences at BMW, and Mercedes Benz...I've walked in and been ignored for 30 minutes, simply walked out...and sad to say this is usually the case at these dealers since ive purchased both makes before. I am so IMPRESSED with your team I did a simple inquiry online and Celine answered all my questions in a timely manor. I made an appointment to see her and she was so friendly and welcoming, it was simply amazing... I have never experienced anything like this, I felt like a friend rather than a customer! I was really nervous about this car ordeal I had going on... and Celine made the environment so pleasant, and calm... She got me the best deal! I had a target monthly payment... and she was able to get my monthly below what I was wanting to pay! Celine is definitely a great asset to your team... I couldn't be happier with her service! During the sales contract signing I was helped by Eddie, he definitely took the time to go over maintenance plans, and wear and tear protection... you can tell how passionate he is about Lexus and their services... I never really enjoyed this part of the car buying experience but Eddie made it so easy, and stress free, he is definitely a personable asset (I'm sure the trainee he had overlooking him will follow in Eddie's footsteps, he is a lead example of how things should be done).I didn't feel like just another customer... I felt more like family...

ap437

12 de feb. de 2014

I just got a 2007 Acura TL from Stevens Creek Lexus and the whole dealership experience was great. Everyone from sales to the finance department made it a breeze to purchase the car I wanted. Though they had many different options to offer, I got the one I liked the most. A special thanks Jennifer Martinez. Jennifer Martinez was wonderful and really caring, she made me feel very comfortable with the whole process of getting the car. She was very helpful with any questions I had. After spotting the car I wanted being listed on their website, once I scheduled the meeting, the car was waiting for me when I arrived so that I can take it out for a test drive. The process was totally hassle free and I had my car within a few hours. I have and will be recommending this dealership to every one I know. I plan to keep on doing business with them in the future!!

jaw94087

10 de feb. de 2014

These guys are awesome! This is by far the best car buying experience I have ever had. I highly recommend Ryan and would happily pass along his reference to my friends in the market for a car. Jim

Ashuangchen

10 de feb. de 2014

Celine Bian is a such sweet girl, she gave us a big help to make decision to lease the car.I hightly recommend her to my other friends to come Lexus dealer. Thank again Celine Bian.See you next term.

sapphire89

5 de feb. de 2014

Lexus of Stevens Creek is an awesome choice for your next car purchase location! I went through the internet sales department and Ryan was so fast with a personal response to my inquiry. Everything after that was even better, came in to view the car and test drive without any pressure to buy like at all other typical dealerships. The customer service here is fantastic and I absolutely LOVE my new Lexus!!

MichaelChiu

4 de feb. de 2014

This review is long overdue... My wife and I pretty much had our minds set for an RX350, and had already spoken with someone at Lexus SC earlier about it. When we got to the dealership, Joe came out and greeted us, but we told him we were looking for the salesman we saw a few days earlier. Joe was happy to find the other salesman for us, but later found out that he was busy with another customer. Guess we lucked out!Since the car was for my wife, she was very particular about the color of the car, and Joe was very patient with her, as she couldn't make up her mind. Finally she found "the one", and we took it out for a test drive. Everything seemed fine, and Joe took us to his office to hammer out the deal.Having done my research on the price of the car already, I was ready to go into full negotiation mode. Joe told us the price that it would normally go for, but using his "magic", he could get it down even more. It basically left me at a point that I had no idea how to negotiate on price since it went way above (or is that below?) my expectations! After the sale was done, and after waiting an eternity in line to sign all the papers, Joe was again very patient with my wife, as he explained to her how to operate the different functions and features of the car. Having been a Lexus owner for nearly 15 years now, I have always been happy with the service, and especially a Stevens Creek, but Joe brought it to a whole new level for me. I actually may be sold on Lexus for at least another 15 years!

jwolf57

3 de feb. de 2014

This was the easiest and most pleasurable car buying experience I have ever had. I walked out feeling I had received not only a better than fair price but also fantastic customer service. Joe Hart made the experience easy and fast. He was friendly and helpful and made sure when I drove away that I had all my questions answered without rushing me. If Joe Hart were to leave Stevens Creek Lexus and go somewhere else, I would probably follow and take my business there. You're going to get the same car from any dealer, so it is the customer service and friendliness that really makes the difference. I feel confident that anytime I call Joe in the future with any questions I will continue to get the excellent service I received when I was buying the car!! That is also very important.Thanks Joe, I am loving my new Lexus !!!!

baoyang826

3 de feb. de 2014

Joe is an amazing guy! Highly recommend anyone who wants to buy a car with Lexus to go to see Joe Hart!!! Excellent service! I will definitely buy my second Lexus from Joe Hart at Lexus Stevens Creek.

sdandia

2 de feb. de 2014

It was a pleasure to buy the car from Lexus of Stevens Creek and have Celine help us in making that decision. Celine was very knowledgeable about the features of the car and able to answer all our questions. She was very polite & friendly throughout the process. She understood our requirements and convinced us without any pressure. We got the car & the price that we wanted. The whole process of buying the car was done very quickly and everyone at the dealership provided their best service. Celine was also helpful after the purchase in resolving some of our questions that we could think after having the car. I would strongly recommend Celine Bian and Lexus of Stevens Creek for their excellent customer service.

girishmm

1 de feb. de 2014

Celine was very helpful and a delight to work with when we were looking for a Lexus IS 250C. She understood our requirements, got the car with the features we were looking for and gave us a great price on the car.

Koolkat4

30 de ene. de 2014

Joe helped me find the right car at a great price. The entire process was smooth and stress free, he has a great sense of humor which is extremely refreshing during the tedious and boring process of buying a car.They took care of the kids while me and my wife were busy with the paper work. I will recommend Joe as he is a seasoned sales associate who is extremely knowledgeable and super curtious.Thanks for a great experience !

BarbaraHarriman

30 de ene. de 2014

Paymon Khajavi was friendly, courteous and made me feel like a valued customer! Paymon is an excellent representative of your company and service center. The others at the counter were also very professional. I had an overall A+ experience. Thank you.Barbara Harriman - Los Gatos

roxcortez

29 de ene. de 2014

I got my first car through Herman and he made the experience exceptional!!! From the second I sat down with him, I felt very comfortable because he was very informative. I did not feel pressured to make any decisions, instead I felt enlightened with the facts he was giving me. He shared all of my options with me. He was truly concerned that all of my needs were met as far as what I was looking for in a new vehicle. His suggestions were great. I would definitely recommend Herman to anyone looking to purchase or lease a vehicle from Lexus Stevens Creek.

sam phong

27 de ene. de 2014

Vincent is a great saleman.He is very friendly and nice.He just help me with what I want to buy.He does not push you at all.I have a very great time buying the car.He gave me a great price right from the start.I do not have to up and down with the price.He help me to get everything done very fast.I was only in there couple hours.I would recommend him to everyone.He is the best saleman I have deal with.everyone there is very nice to my kids and wife too.Thanks for everythings.Sam phong

mikeccchang

26 de ene. de 2014

Celine is the best internet sales manager that I have work with. She is very professional, honest, responsive and making sure the customers have great experience. Highly recommended!

frvin

25 de ene. de 2014

I did not know what to expect and was not convince that I would be getting a new car at that time. Herman, however, was not pushy, but informative. Neither was he slick; he was honest. He knows his stuff and gladly shares it, no matter how long it takes.Anita was also a joy to work with.Who knew that leasing or buying a new car could be such a good experience?

myshka

24 de ene. de 2014

Joe Hart is amazing. He was very professional yet friendly and easy to talk to at the same time. He made purchasing our vehicle easy and I can honestly say it was a great experience. Car dealerships need people like Joe. He was very patient with us and he took the time to explain everything and answer all our questions. I wouldn't hesitate to go back to Joe again if we purchase another Lexus. He is by far the BEST fleet manager we've ever met. Thank you Joe!Nelson & Marette

acwong

23 de ene. de 2014

Celine Bian was very nice and friendly. She is knowledgeable about the vehicle I purchased. She took the time and did the research to find the exact vehicle I was looking for. She also follow up with me after the purchase to make sure we are happy with the new car. This was my second car I bought from Stevens Greek Lexus and working with Celine was a great experience. I highly recommend Celine Bian for your next car purchase.

dianasjsu

22 de ene. de 2014

Celine and staff were very diligent and supportive in my new purchase. I am very pleased with their service, professionalism and patience. They were extremely timely in getting my paperwork completed.

QuanDo

21 de ene. de 2014

I just bought both 2014 Lexus ES350 and 2012 Mercedes ML350 from Vincent. Vincent gave me a great deals on both car. He closed both deals very fast. Vincent was not playing around with the price when I was on the phone and at the dealer. He tried to match for a best deal of ES350 from edmunds.com. Another person that I'd like to mention is Eddie. He's a nice guy from Finance department. He tried to match with any lower rate. He even gave me a better rate than I expected. He also gave me the best deals for extended warranty and maintenance packages for both cars. I would refer friends and family to buy a car at Lexus Stevens Creek with Vincent Nguyen and Eddie Ghanim.

jrshawtay

16 de ene. de 2014

Celine is so nice and patience. She treated us like friends, though this was our first meet. She explained to us the history and features of our choice. She listened to us. The communication was smooth and effective. Her manner was warm and pleasant. When come to the price, she promised to get us a good/reasonable price and she did. She followed up to make sure everything is going well. We love our new car and we thank Celine for making it happened.

mrhaven

13 de ene. de 2014

Herman Samaniego is a breath of fresh air in the auto sales market. He is straightforward, friendly, and keeps the process moving at a good pace. I have purchased two new Lexus vehicles from him and both times the experience was outstanding in every respect. I recommend Stevens Creek Lexus - and Herman in particular - for anyone who wants a nice Lexus at a great price with excellent service.

alcoglove

9 de ene. de 2014

I have been buying cars for over 30 years and from Lexus the past 12 years. I was ready to buy the 2013 GS350 and sent out a few emails to the dealerships in the Bay Area. Stevens Creeks Lexus had the best price by a long shot. I got 2 emails from Fleet Manager Joe Hart. The first email was the price and the second email was,"Can you pick up your car tomorrow?" I was there the next day and it took less than an hour to sign and finance!I've been in sales for over 20 years and I love a good price and excellent service. Thank you Joe!Allen W.

RRICHAA

7 de ene. de 2014

Dealership was friendly and courteous and both salesmen that helped us, answered our questions without pressure.We were given a test drive as well as time to think through our options before deciding.

sfurlanic

6 de ene. de 2014

It was time to turn in our old LEXUS RX450H for a new one. My husband and I already knew that we wanted a new RX450H. Herman helped us through the process and paperwork. Herman worked diligently to ensure that we understood the new features of the LEXUS 2013 version. We had some questions of which Herman was quickly to follow-up on. One suggestion that I have for Lexus Putnam, which hopefully gets forwarded, is perhaps Putnam can send their sales persons to the same product workshop(?) where they send their mechanics that learn the engine features of the vehicle. We took our car to the service center and the service rep that helped us literally "raved" and highly enthusiastic about how the 2013 Hybrids were completely redone from a mechanical/engine point of view. With little from what we were able to learn from the 15 minute education, my husband was totally blown away and said "If I knew what I know now, I would get a 2nd RX450H!" I would only think that learning those features during the sales process would sell more Hybrids. (but that just my .2 cents) :) ~S. Furlanic, Aptos, CA

jhunter22

6 de ene. de 2014

We stopped by late one night after the dealership had closed. Jennifer saw us in the lot and offered to help. She spent all the time we needed to discuss the vehicle and we scheduled to come back the next morning. Jennifer was friendly, efficient and helpful through the whole process. This was by far one of the best experiences in buying a car that I have had at a dealership. This was our first Lexus purchase and the initial experience will make it tough to consider another manufacturer in the future. After the sale, Jennifer promised to follow-up on an item that I had requested. She made contact the following business day and handled the request. There was never pressure to buy just resource to help us make the decision. I would highly recommend working with Jennifer Martinez.

netnut

6 de ene. de 2014

I've known Joe Hart for several years now and this is the 4th Lexus we have purchased from him. He is friendly, courteous and knowledgeable about the cars he sells. Also, I first do my shopping around and then approach Joe to get his best price and he usually matches or beats what I have been able to come up with. This is a no-pressure sales situation - and he is quite helpful in other areas as well. For example, this time I could not get a hold of my insurance agent as it was the weekend. Joe recommended an alternate approach that worked very well and was quite convenient.I would have no hesitation in recommending Joe if you are looking for a Lexus.

PhuongTrieuTran

5 de ene. de 2014

Eventhough I walked into Lexus with the offer that they listed on website, Vincent Nguyen helped me to get a better car with options and a really good price. I want to spread my satisfaction about Vincent's outstanding work. He was friendly and dedicated.

winminmaung

4 de ene. de 2014

Hi my name is win My experience with purchase from Steven creek lexus Is the best service . Celine she is very helpful land nice .I will prefer to her . If they have 10 star I would love to give her Because she very kind.

Chauiiee

2 de ene. de 2014

Love love love love my new Lexus rx350!!! Highly recommend anyone who's looking for a car with Lexus to come see Joe Hart! He is excellent at what he does!!!

kevindonnelly

2 de ene. de 2014

Jennifer Martinez was a great help on a crazy busy day (Dec 29th) at Lexus of Steven's Creek. We had a great buying experience and are really enjoying our new RX 450h that we purchased that day.

gdong

2 de ene. de 2014

Bought a Lexus RX350 at Stevens Creek Lexus dealer with great price and experience. It started with quick response to the online quoting with detailed information of the quote. Celine and Vincent are very friendly and patient during the whole process. However, what I am impressed the most was the follow up service we received from Celine after the buying contract was signed.

chichung

1 de ene. de 2014

This dealer is close to our home and has a lot of inventory for the car we wanted to buy. We were very lucky to have Celine Bian as our sales lady. She is very friendly and knowledgeable. Her patience to work with us on the selection of car, the exterior and exterior colors, the options, even the negotiation of purchase price really impressed us. We experienced no pressure during the entire process of purchasing our new 2014 E350 car. We would definitely recommend her as your sales lady if you have a plan to buy a Lexus car.

Igorberman

31 de dic. de 2013

We just wanted to thank Celine in helping to purchase a new CT 200 by providing great , pressure-free customer service . Celine, that was a great experience , we will tell all of our friends and relatives about you and the dealership .

Liangcdong

30 de dic. de 2013

It was very wonderful experience with Jeniffer. She was so pleasant and amiable to deal with. We were very happy to get this car at the price we had expected. She is highly recommended.

choudog

30 de dic. de 2013

Jennifer was so helpful in helping us find the right vehicle for our family. She was friendly, patient, and knowledgable about the car! It was a pleasure doing business with her!

rshah2

30 de dic. de 2013

Our experience working with Jennifer was great. The process was efficient and painless. We were in and out of the dealership quickly. We appreciated that Jennifer went the extra mile.

songhu0514

29 de dic. de 2013

It's a wonderful experience to get a car with Jennifer and Edward's cooperation. I stayed in Lexus car dealer shop for just 3 hours and got car key:) They set everything down in a short time with a excellent price and services.I appreciate all efforts they have made.

xbarrera

22 de dic. de 2013

From beginning to end, Ms. Martinez's performance and handling of my business was simply outstanding. Very late on a Saturday afternoon I completed an on-line request for information for a certified, pre-owned Lexus ES300. That same evening, Ms. Martinez sent her first email acknowledging my request and offering to help. The morning, she followed up with a phone call and we quickly set an appointment for that very afternoon. When I arrived at the dealership, she greeted me with a friendly smile and from that moment on, I enjoyed the best experience I've ever had purchasing a car. She took me out to the lot to see the vehicle, she answered every technical and business question I had, she offered to go for a test drive, and when the time came to get the paperwork done, she made the process of application very easy. In a highly efficient and very courteous manner, she commanded the attention from her colleagues in the credit and finance departments, as well as every one else who had to be involved in completing the purchase. I arrived at 6:30 pm; a couple of hours later I was driving home with the car of my choice.Ms. Martinez was committed to see me go home with my newly purchased car and that is when she made the greatest gesture of customer attention and service: I had driven to the dealership with a rented car and she offered to accompany me to the car rental office to return the vehicle, so I could then enjoy my new purchase that same evening. With her kindness and insistence on accompanying me to the car rental location she also helped me avoid the considerable inconvenience involved in having to do this by myself. And keep in mind, this is all happening late on a Sunday evening, at around 8 pm; well past closing time at Lexus Steven Creek, and well beyond the call of duty!My highest commendation cannot be overstated. If I had to lead a team of professionals to get things done, I would want Ms. Martinez to be o my team.

Deherrera

20 de dic. de 2013

My wife and I moved to San Diego Ca two years ago our lease on the Lexus was due Steven Creek Lexus has always given us good service we drove to San Jose to turn in our Lease and got into a 2014 Lexus, Greg Penske the Owner was there for business we ask if he would take a Picture with us he was happy to the picture turned out nice. Mo our Sales Person is very sharp and Anita Clevenger who help us with the Lease agreement we give her two thumbs up we want to mention we have worked with Mike Nessim for the past 15 years makes us feel at home. Thank You Elias and Camelia DeHerrera

yjlou

19 de dic. de 2013

I haven't decided to buy Luxus SUV before I entered the Stevens Creek dealer. I thought Lexus is just another luxury to me.However, Joe gave me a shock when he was introducing the car. The car design is so friendly and warm. From every details, from every small piece. The features Joe introduced are totally hitting my heart. I would say, if I didn't meet Joe at that day, I would NOT buy Lexus.Besides, Joe also gave me a very competitive price among bay area. I would recommend Joe -- if you have interest in Lexus cars.

nannetteh

16 de dic. de 2013

Herman and Anita did a fantastic job helping us with our lease as we had gone over our miles. Herman did a great job getting us into beautiful new hybrid which will save us a ton on gas. Our experience was painless and Herman was a pleasure to work with. I highly recommend Herman and Anita and Lexus of Stevens Creek.

xiaopeng

14 de dic. de 2013

It was a 5-STAR experience to purchase my RX350 from Joe Hart. Before the purchasing day on Dec. 7, Joe provided detailed descriptions of all the package/option features and was very helpful with my car color selection. He was direct, open, and honest with my inquiries on package/option prices. On the purchasing day, Joe spent lots of time explaining all the features and usages that I needed to know. He was very accommodating on my payment options, and made my purchase a great December-to-remember event. Edward Hsieh was also very friendly, knowledgable, and helpful with the final finance closing. I had purchased new Lexus before and this time is the best experience ever. I have strongly recommended this dealership to my friends and coworkers.

Mardia

14 de dic. de 2013

Well I am still in a bit of shock my husband surprised me last night by replacing my older Lexus with a beautiful new Hybrid!I walked outside and there was this brand new car with a big red bow and I said "oh look somebody is getting a surprise" still clueless it was me ! lol.Herman was so amazing waiting by the car that he delivered himself on his day off and taking plenty of time to go over all the new features .After going over all the features he made sure I had all his contact information and followed up with a call and an email the following day .Really impressed with this quality of customer service and would highly recommend this dealership .

nvasan

14 de dic. de 2013

I just had an excellent experience at Lexus of Stevens Creek, thanks to Chris Snyder. I came for my 5000 mile service. In addition to taking care of the scheduled maintenance, Chris took extra time to explore a couple other issues I had been having, patiently listening to my questions and making sure that every little detail was taken care of from resetting the clock to putting on my license plates. Moreover, he made sure it was done in 1/3 the time I had expected! After the servicing and cleaning, he went through my list of questions and made sure I had mastered using the various controls before sending me off with a smile. 5 stars all around!

multifamgroup

11 de dic. de 2013

Simply put, my new car buying experience with Herman Samaniego of Stevens Creek Lexus was amazing. I did my research ahead of time, knew exactly what I wanted and with the help of truecar.com also knew how much I should pay. Herman was very knowledgeable, patient and never pushy. The price negotiation was quick and hassle free and I got the price I was looking for. I would gladly recommend Herman to my friends and family. What more can you ask for?

josealicia

10 de dic. de 2013

Yesterday i was told that car faxes don't matter to the dealer when it comes to weather or not a car has been in a crash. i noted that maybe the SUV i bought from Stevens creek was damage before because of a loose quarter panel and a crappy paint job. I was under the impression that certified cars met something but it look like it don't mean anything the people in charge. This is my second car Ive bought from Stevens creek and my last when Im called a liar to my face.

Kathyychung

7 de dic. de 2013

Ryan was very knowledgeable, friendly, and patient during my test drive. He helped me buy my new Lexus ES 300h and trade in my old car. I really like him a lot. My sister will need a new car soon. If she decides to buy a Lexus, I will definitely recommend Ryan to help her.

MalouSana8

1 de dic. de 2013

Best experience for me buying my first Lexus IS 250 F Sport! Joe Hart is super nice and so happy he helped me! I LOVE my new car!

aprilsmeraldo

20 de nov. de 2013

Five years ago I had a wonderful experience working with Joseph. I was fairly young at the time, and felt as though some of the other sales associates didn't take me seriously. Joseph was respectful and courteous at every turn. I bought a used, IS350.Now, I've moved to the Santa Cruz Mountains and need a vehicle that better suites my commute and lifestyle. I contacted Joseph to let him know that I was interested in a used RX, and not only did we set up an appointment to do some test drives, but he also worked with me prior to our appointment - providing me with further information about cars I was interested in or informing me about vehicles I may not have come across on my ow.. When I arrived at the dealership for my appointment, he was expecting me, which I really appreciated. Like many others, I live on a strict budget, therefore I had very specific perimeters for which I wanted to stay within regarding what I would receive for my trade-in, interest rate and monthly payments. Personally, negotiating is painful no matter what, but Joseph made the experience less painful and really helped me to achieve what I wanted. I did go over my budget for my monthly payment by $50, but I was able to include a service maintenance plan and an extended warranty plan - something that will be a huge savings for me. Joseph was great to work with and as long as I can afford a Lexus I will bring my business to him.

saravanam02

19 de nov. de 2013

Joe Minster, is a wonderful person and very convincing Sales Person that any one can see and to work with. His capability and patience to understand what a customer wants and delivering the right exact thing/car is extremely commendable. Finally his knowledge about the cars and ability to fulfill the needs of a customer is wonderful and extremely overwhelming. I would definitely recommend him!

chrisquach350

17 de nov. de 2013

I just brought a new Lexus ES 350 at Stevens Creek ,Vincent Nguyen gave me the best deal than any other dealers in the Bay Area .I hope Vincent still work at Stevens Creek when I ready for my second Lexus in the future . Once again thank you Vincent .

lk777

5 de nov. de 2013

This is the second car I have personally purchased with Herman Samaniego, although I have also helped two family members purchase from him. Really, Herman makes buying/leasing a car an easy and exciting experience. I am a very detailed individual when making a large purchase, and Herman is a great listener, answers every question thoroughly, and is really focused on the customer's needs and situation. For this purchase/lease, I also dealt with Anita Clevenger, Finance/Lease Manager, who I would also highly recommend...she explains the lease process better than anyone, and along with Herman, she is also the ultimate professional. I will definitely return in the future and continue to recommend Herman, Anita, and Lexus Steven's Creek as the best place to buy a Lexus in the SF Bay Area. (I personally live an hour away and the drive to do business there vs. elsewhere is a no-brainer!)

sashulik333

31 de oct. de 2013

Vincent demonstrated great customer service and we are happy to have done business with Lexus as him as our point of contact. I would recommend him.

Dickmunley

30 de oct. de 2013

Joe and Eddie were exceptional I cannot recommend them enough they were knowledgeable helpful friendly and provided a totally great experience. I knew what car I wanted... They found the car...no pressure...and continue to follow up with any questions. I would highly reccommend them for friends and family.

kimyanda2002

18 de oct. de 2013

I had a cilajet service done and from the time I walked in the door until the time I left, I was not happy with the service. I bought the car brand new and it had a scratch on the steering wheel that I didn't notice when I drove away since I got the vehicle at night. I asked Rick if he could look into it, but got a non-customer service response. I have already dealt with the problem; however, I wanted to make a note about this particular service person because he told me there was no way to fix my problem unless I bought a whole new steering wheel and a detail guy fixed it in about 10 min.

josemonarrez

16 de oct. de 2013

My wife and i just bought our first hybrid RX450h, Joe was very responsive to our concerns about color,options etc. I have bought from dealerships before and it always turned into a long dragged out process usually ending in frustration, let me tell you working with Joe and Todd has made me feel that buying from Lexus was a great choice and hopefully the service continues after the sale. Thanks Joe from one veteran to another for doing your job the Lexus way!!

Crymbyter

15 de oct. de 2013

Great service. Joe saved me a lot of money on my new lexus. He truly knows his business. I have recommended him and this dealer to my friends and family.

wasu

14 de oct. de 2013

Overall it's an easy experience because Vincent and I did most of the paperwork via emails before I visited the dealership and his email response was very fast (all within 2 days since I initiated my first email to the dealership). The test drive and negotiation is pretty straightforward. Vincent is honest. We spent most of our time waiting and doing paperwork with their finance manager before the drive off.

ChristopherTCC

14 de oct. de 2013

My husband and I needed to buy a car quick and in a hurry. We found exactly what we were looking for at Stevens Creek Lexus by looking through their inventory online. We did most of the negotiating via email with Vincent who was incredibly responsive and helpful through the entire process. When we showed up at the dealership, it was just a matter of test driving and finishing the final paperwork. We were even given a great deal on the extended warranty and prepaid maintenance - which we were very appreciative for. We will definitely come back to Stevens Creek Lexus for our future needs. This was probably the best car-buying experience I've ever had.

lspitters

13 de oct. de 2013

This was the easiest and smoothest car purchase ever. Joe was great to work with. The car was reasonably pricedand there was not all of that stressful back and forth that accompanies the usual car purchase.

Shariehope

12 de oct. de 2013

Unlike dealing with many other car salesmen Vincent was a pleasure to do business with. He made my transaction of purchasing my new vehicle pleasant and very easy. He even emailed me a short video of new car that i could send to friends which was fun.....

rachelnorth

9 de oct. de 2013

Dealing with an Auto Dealership is not my idea of a pleasant afternoon. However, Lexus of Steven Creek somehow can make it a pleasant experience. This is my second lease experience with Herman and Anita; they are truly professional in their support of customers. A few days after my lease, I called Anita about an item; she told me she would have Herman get back to me. Herman was on vacation in Hawaii, but he called me within 5 minutes and let me know he would take care of it. You dont get much better than that! My own profession is Customer Service, I give Herman, Anita and All of Lexus Stevens Creek an 5 Star rating!!!

ben2013

8 de oct. de 2013

We recently bought a RX350 from Joe Hart. Joe gave us a great price, he is very professional and pleasant to work with Joe took time to explain the features, and even set up the mobile phone connection for us. The finance process is swift and stress free, Mark even help us to save some money. It was a very pleasant buying experience, thanks Joe and Mark !

Hesong

7 de oct. de 2013

Joe was very professional and did great introduction about he Lexus model we are interested in and answer our questions in a very professional ways and knowledge. He gave us excellent advice and wins our trust which become the main reason we like to have the deal with the dealers.Really great to work with Joe.

Calneva

2 de oct. de 2013

I bought my second car through Joe Hart and hope to buy a third when ready. I also sent my niece to him to buy her IS. I found Joe to be very responsive and helpful throughout the process. Joe made the whole process a wonderful experience without any stress.

Canon4vida

30 de sep. de 2013

My experience with buying my first car went easier than I expected all thanks to Herman. He was kind, friendly, and very attentive. I told him what I wanted and he made it happen!

Rvadakel

29 de sep. de 2013

Never met an honest car salesman before?! Go see Herman Samaniego, he'll take great care of you and put you in the right car for you.

rmodi1

23 de sep. de 2013

Vincent was soo good in helping us buy our new lexus RX 350. He did an outstanding job in giving us the best deal. Edward the finance manager was also very patient and helped us a lot. We have been to other dealerships and came out unhappy but both vincent and edward made our car buying experience very pleasant. Highly highly recommend them both!Ruchira

buialex

21 de sep. de 2013

Go see Vincent Nguyen at Lexus of Stevens Creek when you're ready to buy a Lexus. He will work with you every step of the way to find the exact car you're looking for. He is very attentive and willing to work with you when it comes to negotiating on the price. If you get a chance to meet with Vincent and Ted in Finance you won't leave disappointed.

ninavasan

10 de sep. de 2013

Thanks for the fantastic team at Lexus of Stevens Creek Service Center! I purchased my car at Lexus of Stevens Creek and found both the dealership (call Haley Frandy!) and service center to surpass my expectations. I was in the area when I realized my new RX450h had a flat tire. I made my way slowly to the center only to find the tire completely come off about a mile from the center. A few minutes later Omar pulled up behind me - he was on his way back from lunch and saw that I was stranded, and asked how he could help. He didn't even know I had already called the center, he took time out of his lunch break to make sure I was okay! Then Rubin came with his flat bed, he not only reassured me about the damage but also cheered me up when he saw how disappointed I was about the flat tire. But it gets better! Chris Snyder went out of his way to get my car fixed that afternoon, even though it was already after their standard hours for tire replacements. He and Duncan Struthers take customer service to the next level. Because of Chris's professionalism and leadership, I'm already looking forward to coming back for my 5000 mile service check! Thanks!

ygao

3 de sep. de 2013

Lexus RX 450h is the second car for me to buy from Joe Hart within two years (the first one is a CT200h). It was a pleasant experience working with Joe who is very nice, knowledgeable and convincing. I did shop around for the best prices, but Joe always seems to be able to match them. Mark from Finance is also very nice and efficient. Thanks, Lexus of Stevens Creek. I will come back.

esalenite

26 de ago. de 2013

FACT: If you would like to get a great price on your next Lexus purchase without any hassle or haggling, no dealer high pressure tactics or games, and be treated with courtesy and respect like a friend, see VINCENT NGUYEN, the Internet Sales Manager. We purchased a 2013 RX350 from him....and we are ecstatic with how easy and pleasant the experience was. We first emailed Vincent a detailed description of the vehicle we wanted. He searched and found a vehicle that met 100% of our specifications. Vincent made a good price offer; we countered with our bid;, and we met halfway.....for a great price! I cannot believe how easy and stress-free that was! And my wife is happy beyond words! You are guaranteed to be a satisfied and happy customer if you work with VINCENT NGUYEN.

wdandersen

15 de ago. de 2013

By far this was one of the BEST experiences I have gone through. Anita and Herman were excellent from the start to the final drive off. Lexus has always been the best for me and this is my 4th car. Thank you both for a great time and see you in 2016.

profhoe

13 de ago. de 2013

Brought in my Lexus Hybrid in for light issue, Chris Snyder was extremely helpful and had me back on the road in no time. Always very honest and sincere about making customer happy. This is my 5 Lexus and having worked with different service professionals at various Lexus Service centers, I am happy to say that Chris is definitely one of the better folks. He takes extra time to make sure that we are satisfied and happy with the work done. They know the cars inside/out. No place is perfect, but what you want is a place that will take care of you when something does go wrong. And Chris and the folks at Lexus on Martin Ave (Service Center) are that kind.Will definitely recommend (and have) to other Lexus owners.

jechun

7 de ago. de 2013

Started with prompt price negotiation via internet with Vincent after narrowing down a search. With reasonable price confirmation, we walked in the dealer shop and drove the new car home. All done within 2 to 3 hours maximum. Both Vincent (sales) and Ed (finance) were friendly and provided professional services.

jimwehrly

20 de jul. de 2013

Working with Joe Hart to purchase our new Lexus RX350 was truly a pleasure. He made our purchase experience from my initial meeting with him through closing the purchase and the delivery of our car with a thorough explanation of all of the new car's features to my wife and I the best experience we could ever possibly expect. His customer-oriented approach was superb accompanied by a true appreciation of our time schedules. Joe is just one more great reason for us to continue to be a repeat Lexus owner. Thank you Joe!

Dee_MG

17 de jul. de 2013

I was so glad to have been referred to Herman. From the moment I walked in I felt comfortable and at ease. Herman really listened to what I was looking for and kept all my considerations in mind. I never felt pressured or overwhelmed. He explained everything very clearly, in a concise and easy to understand way. I drove off with the perfect vehicle for me and am incredibly satisfied with not only the service but the vehicle itself. I will never purchase a vehicle from anyone else, I'll return to Herman and his team again and again!

BinhYen

17 de jul. de 2013

Joe was very friendly in explaining the features of the cars, He was very honest about the price (which was already a zero markup for them) and there was no hassle on negotiation. Overall, Joe was great to work with and I highly recommend going to him for a smooth purchase of a car

gayesll

15 de jul. de 2013

My experience with Herman Samaniego was excellent. He was knowledgeable and no-nonsense. The process was fairly quick, and I ended up with the EXACT car that I wanted at a reasonable price. It is a Lexus RX 450h, in the color I wanted with the features I needed. Herman was quick to figure out my needs and he delivered on them. I ended up with a great car that I absolutely love!

ozsimel

13 de jul. de 2013

Herman is the best!!! I came to lexus to lease a new car and met Herman for the first time. He is very knowledgable and knows lexus vehicles in side and out. After test driving a few cars we sat down and spoke for a while about the different options and what really was the best fit for me. Unlike other dealerships I have been to Herman wants to build a connection with the customer and makes sure that every customer that walks through Lexus is valued for life. After we looked at all my options we came to a conclusion and I went ahead and leased a car that I love and fits my budget perfectly. Herman went through every little detail in the car and any questions I had about the technology thats packed in side my GS. Throughout the process Herman was also available through email and cell phone at any time to answer questions. I would recommend Herman to everyone...you will not be disappointed!!!!

mazut0430

10 de jul. de 2013

Friendly from beginning but most importantly knows how to save time for customer like me who does not want to spend hours in the dealer shop. It took me only 1 hour to do all the paper works and leave the shop with the new car. amazing!!!

barbmcd

9 de jul. de 2013

Was contacted by Herman about my current leased vehicle and the option to turn it in early and drive away in a brand new leased vehicle of my choosing. Herman was great to work with and made the transition from one lease to another easy. He is very knowledgable and knows the Lexus vehicles very well, he helped us make the right decision for our lifestyle right now. I look forward to working with Herman again when my current lease ends....if not before!

darren88

27 de jun. de 2013

I am a long time Lexus owner, leasing a new RX every 3 years, Herman is always helpful with emails with me all the time before I get in (even when he was not in office). And it's an easy process for me to drive my old RX in and get another one out. Before this, I never know buying or leasing a car can be so quick and easy. Thanks!!

Weesa005

24 de jun. de 2013

Let me start by saying that Herman and Anita were wonderful! My active lifestyle led me to want to switch from a sedan to an SUV. My lease on my ES350 was not coming up until September, so I was happy to see an email from Anita that I might be able to get out of it sooner. I was honest with her and said I did not think I could afford a Lexus SUV and that I would likely have to leave Lexus. Bottom line, Herman and Anita worked with me to find the right SUV for me at a price I could afford and on terms i could manage. This is the 3rd car I've leased with Herman helping me every step of the way. Buying/leasing a car is stressful for us all, but I found it especially stressful, being a single woman and going through the entire process alone. I feel like they truly had my best interest at heart. I highly recommend Lexus Stevens Creek and especially the dynamic duo, Herman and Anita!

mangosteen1

23 de jun. de 2013

Peter was knowledgable and has the expertise in his work.He seemed confident in what he was talking about . there was no push at all unlike other salesperson.He was very helpful in helping me make my decisions , gave all the attention and time . I would recommend him anytime !

tbleier

15 de jun. de 2013

I started the process of buying my new Lexus ES 350 Hybrid through the Costco program and was then contacted by Joe Hart. Joe, from the beginning was honest, professional and had the customer first attitude which made the process of buying a new car very enjoyable. Joe also took the time to explain the features of the new Lexus and followed up with me after the sale. I highly recommend Joe at Lexus of Stevens Creek.

HiralShah

14 de jun. de 2013

Joe was very friendly in explaining the features of the cars, took for a long test drive until I was satisfied. He let me drive the convertible both top up and top down. He also came in on a Sunday to help me buy the car which is otherwise his day off. He was very honest about the price (which was already a zero markup for them) and there was no hassle on negotiation. The price of the car had already dropped down since it was posted online as they had the 'one price' deal going on. He also helped me get a good price on my trade-in car which had a structural damage. Joe had the car ready exactly I wanted it and I took off :)Overall, Joe was great to work with and I highly recommend going to him for a smooth purchase of a car!

spari02

9 de jun. de 2013

This was my first upgrade into the luxury car market. I drove a 2001 Honda Civic and after finishing all my education and training and being out in the real world I thought it was time to reward myself. I worked with closely with Anita, Herman, and Edward and they are an excellent team. Herman and Eddie helped us pick the right vehicle for our needs. We chose a 2013 CT200h. Herman showed us all the pros/cons of each different model and the features that made this vehicle special. Eddie was knowledgeable and honest and really took the time to understand our needs and made appropriate recs. Anita was great! She took the time to go over EVERY financing option in terms of lease, buy, etc. We went through every fathomable way to save $ and come out on top. She explained lease formulas clearly and was very kind. She even offered to watch my young children so I could test drive with my wife. Now, that is impeccable service. Anita knows her stuff and will work with you and your family to put you into the Lexus that is right for you.I highly recommend this place

MikePak

4 de jun. de 2013

Joe is very honest, and hassle free sale person, unlike typical sales person. He really look after customer's interest. Really terrific to work with him. Highly recommended!

joelsant

3 de jun. de 2013

So I originally went to Lexus to talk about the equity on my car and wanted to hear what the sales person had to say. I was met by Ann and Herman and started to go through some numbers. I looked around the CPO lot but didn't find anything that caught my eye - mind you wasn't really in the market to roll out with a new car. And then Herman suggested leasing a new Lexus. I told him to run the numbers and we can go from there while Ann took us for a test drive. I was amazed with the new 2013 GS350, from the amenities and conveniences, especially the power and handling. Herman made it easy for me to understand my options and worked with my budget and current financial situation, while Anita assisted me with the leasing details. I've always been treated with respect at Lexus of Stevens Creek whether I was wearing a blazer (when I got my IS) or was in sweats (when I got my GS). I highly recommend Lexus of Stevens Creek when you are in the market for a great luxury and reliable car!

Sonho

2 de jun. de 2013

I just got my LS 460 2013 lease from Mr. Hart, it was a great experience and hasel free when dealing with Joe Hart. I've drove many high end cars but Lexus is one of my favorite so far! Thanks Mr. Hart for everything,

nemohow

30 de may. de 2013

I leased a 2013 Lexus ES350 from Joe Hart at Stevens Creek Lexus. It's my 3rd Lexus leased from Mr. Hart. It's always been one of the easiest and least stressful car buying experiences. I have to say the whole transaction is really enjoyable.I highly recommend Joe Hart, the fleet manager, at Stevens Creek Lexus to all my friends and anyone looking for a Lexus!!

itao2000

25 de may. de 2013

My experience with Vincent and Stevens Creek Lexus was by far the best experience I have ever had. I had planned on vistiting some two more dealerships and not expected to purchase the car within the week. Vincent has changed that. He was very knowledgable about all the models, went extra miles to shown me different options and completely candid with what he could do and what he couldn't when it came to negotiating the final sales price. Then he helped me through the paperwork and even kept follow up the week after to ensure my satisfaction. I cannot say enough about how smooth this process was and how well I was treated by Vincent and Stevens Creek Lexus. Highly recommend to call Vincent if you want a right car with good price.

elenaleevillamizar

24 de may. de 2013

This is my second new car I purchased at Stevens Creek; and the service both times have been outstanding. Vincent provided a great service and made the process go smooth.Thanks Vincent

bmallach

23 de may. de 2013

I was looking for a light blue Lexus convertible. There were two available in the used vehicle inventory. One was a ISC 250 and the other was an ISC 350. Initially, I thought that I was more interested in the 250-- but through the test drives and conversation with Joe came to realize that the 350 was a better choice particularly given the low mileage. Joe was very thorough in answering all my questions and went out of his way to assist me. He also had some scratches on the back bumper fixed prior to my picking up the vehicle. Also he referred me to the "new owner orientation" sooner than I expected-- and that was very helpful.

DanielleGarland

21 de may. de 2013

I have driven a Lexus Coupe for 20 years---it still runs perfectly, so I passed it on to my son.I went alone to the Stevens Creek Lexus dealership where I had bought my first Lexus.Joe Hart and his associate, Ryan Schrantz gave me their full attention and found me the right car. It is Pearl Agate---really the color of dark chocolate, with a tan interior.They did the paperwork and set me up with a loan and then spent a lot of time making sure I was comfortable driving the new car and understood how to use the navigation system. The whole experience was very pleasant.

mcjames

15 de may. de 2013

Joe was very professional and responsive to my requests. He answered all our questions and even assisted with the programming of our new Lexus. Overall great experience.

Rmoney26

14 de may. de 2013

Ryan was a phenomenal salesperson. He truly listened to my needs and if anyone has ever dealt with car salesman that is a tough quality to come by. He got me into the car I wanted while maintaining the utmost professionalism and going above and beyond to make the deal happen. I had a few follow up questions after the sale and most car salesman would have passed me along to someone else but Ryan took the time to answer all my questions. Thanks for making the overall experience truly outstanding Ryan!

JohnBuckel

7 de may. de 2013

Mr. Hart provided superior service in a very professional and courteous manner. He was helpful in helping select the desired options for my vehicle and kept me apprised of the status as the vehicle went through the order-assembly-delivery process. Upon delivery he ensured a fully ready vehicle, explained key features and arranged the trade-in of my previous vehicle. I remain a repeat and satisfied customer of this dealership. Mr. Hart provided a truly outstanding car buying experience and I appreciate it.John Buckel

fchan

29 de abr. de 2013

We just purchased a new Lexus from Joe Hart. He makes the whole process easy and hassle-free. My husband had been looking for a specific color and was having a lot of trouble getting correct information from other dealers. We wasted a lot of time driving to different dealerships and then found out they didnt have the car he wanted, they just wanted us to go so they can try to sell us a different car. A friend referred us to Joe. My husband called him, explain what he was looking and he was able to find the car he wanted, worked out a deal for us. Joe is a good guy, I will go to him for the next car.

corbalislj

27 de abr. de 2013

Ryan Schrantz provided an amazing car buying experience for me. It was my first time buying a car and I was nervous and new to the process. He did a fantastic job at explaining each step to me and customizing the car buying experience to best suit my needs. I also really liked that he explained the different services that Lexus has to offer after the car buying experience. It made me feel like I was not just buying a car, I was entering into a supportive community that cared about me as a Lexus owner. He really showed that he cares about the customer's experience and view of Lexus. I love my new car and I love it more and more everyday. It was the best possible experience I could have asked for in buying my first car. Thank you Ryan!

ntockerman

25 de abr. de 2013

To whom it may concern,When i came in to view the car i saw online, it was scratched on the outside and had burn marks on the inside and (apparently) was listed with a certified pre-owned price. Herman made no concession on the price for the damage as it was already "such a great deal". I learned that the dealership would not review the car for what was needed to certify it (so i wouldn't know what the problems were if i bought it without being certified) unless i opted to pay the increase. The cost to have it certified was almost 7% of the total sale price! After deciding (with help) that i should pay the increased, non advertised cost, I found after the inspection that the car needed 4 new tires, wipers and a slew of other minor fixes! that $1,000+ cost is something you would have hit me with blindly after my next required check in to keep my certified warranty valid! What happened to the idea of selling a car for what its listed at? Just tell me the price up front, no gimmicks! I had to wait an unknown amount of time for the inspection and changing of tires. I was told a few days, but it took over two weeks and I had to do the mole work to find someone who could provide me a straight answer on an expectation of when i would get the car that i had already put 15K down for. I personally had to call the dealership to find the service number (different location), the service manager then had to get back to me once he figured out what car was mine and still could not set my expectation for when i would get my car. All in all i was unable to get an effective expectation on anything, be it the price, problems, turn around or delivery date of my purchase. None of this included the finance manager who insisted i was STUPID for asking what the FINAL price would be (has he tried to up sale quite a bit, presumably due to his commission structure) since "that should have already been covered by the salesman before i met with him"! I felt like the JPmorgan customer being refereed to as a "muppet"! Please don't infer from the negative connotation of this message that i am an overall negative person who's incapable of being pleased. Quite the contrary, i simply expect to be treated fairly, up front and made to feel as if i am a customer and not the middleman between a company and its $. needless to say i will not be looking for any other business from this dealership. Should i need service or another car i will be going to another Lexus dealership and recommend the same to any who ask.Sincerely,Nate Tockerman

simajavad

23 de abr. de 2013

The lease of my Lexus 350 was painless, fast and peaceful. Herman's attitude was very was very professional and courteous. Herman's listening skill and level of heartfelt attention is superb. I will refer my relatives and friends to him for new cars to lease or purchase.

Kayladube

23 de abr. de 2013

I think my email captures it best.....Hi Ryan-I wanted to take some time out and thank you for your time and efforts yesterday afternoon. It was such a huge pleasure to meet you and work with you through this process. From our first encounter, to leaving off of the lot- I felt extremely supported and hopeful (and thats not easy with me, ask Kellan!) I was expecting to be rushed, stressed and pressured. I am extremely indecisive and you made everything very clear and made me feel comfortable the whole time. I definitely did not feel the typical way you feel when you go into a car dealership. I was not expecting to walk out with a vehicle yesterday, hence not even having any cash or our potential trade in car on me at first. I knew I needed the vehicle but it did not seem in reach. You were knowledgeable kind, patient and I think the other dealerships can learn a lot from you.My experience with the other staff, from your sales manager, to the front desk employee to the finance manager- and employees just walking buy- was so amazing. Your team has created an atmosphere of pure luxury and ease.I now feel proud and safe with my new 2013 (OMG!) Lexus RX 350!!!! My dream car I did not expect to attain anytime in the nearest future.Please forward this message to your manager and your team members.I am forever grateful- and forever a lexus client! : ) and it is my pleasure.Thank you again- and will keep in touch!Kayla, Kellan, Hannah and Lily. or ya, and MOXIN

steve94022

16 de abr. de 2013

I just purchased by third Lexus from Joe Hart. He makes the whole process easy and hassle-free. I call him, explain what I am looking for and indicate my timing. He gets the SUV/car, gives me a good price and then coordinates the pick-up so I am in and out of the dealer in a half hour. Joe is a good guy who does what he says. I will go to him when it is time for the next Lexus.

barbmcd

15 de abr. de 2013

My husband and I were contacted by Herman to see if we would be interested in turning in our leased RX350 early since it was getting ready to go over it's allotted miles before the end of our lease. Once we decided it would be a good idea to see what he could do for us things progressed really quickly and I am happy to say that I am now driving another RX, but this time we got the RX450h. Herman was great to work with and very knowledgable too. We definitely wanted to lease a hybrid this time around, so test drove the CT, ES and the RX. I really liked the CT, but my husband being tall wasn't as comfortable in the CT and we loved our last RX so decided to go for that again. Herman was very patient while I went back and forth between the CT and RX, he never rushed me and once the decision was made he made sure that the paperwork was pretty painless. Herman also really knows the ins and outs of all the Lexus vehicles and will spend as much time as you need to go over all the features at your pace. I would highly recommend Herman to anyone that wants a knowledgable person to work with with, no pressure and lots of patience, he goal is to make you happy and for you to get the car you want!

Murthy

14 de abr. de 2013

I bought CT200h from Lexus Stevens Creek. The service was great and entire process from beginning to end was smooth. The sale was query through Costco website at Costco price. I was very happy with the price quoted and bought with our any hesitation. I recommend Herman Samaniego and he is wonderful sales person to work with.

ritakarlsten

12 de abr. de 2013

When I first visited the Steven Creek showroom, I was greeted by Ryan Hafich. He was very friendly and helpful; however, when I went through Cosco to make my purchase, I was directed to Joe Hart. Joe was the salesman I worked with when I purchased my last car nine years ago. He was pleasant to work with and even let me "wheel and deal" on the final price. I love the car!

ginabommarito1

12 de abr. de 2013

I had a positive experience when I test drove the car and when I dealt with the paper work. Both Edward Hsieh and Ryan Schrentz were firendly and knowledgable. It was a positive and smooth experience.

rockymountain

10 de abr. de 2013

Little did I know that when I entered Lexus of Stevens Creek that I would be in for the most pleasant buying experience my husband and I have ever had! It started when I spoke with Roxanne and she showed me around and made sure all my initial questions were answered. She then recommended Ryan Shrantz and soon I was in contact with him. First, I must say how professional, competent and genuine Ryan is. He is very knowledgeable and we at no time ever felt pressured from him. Ryan always made himself available for any questions and continues to keep in contact. I can highly recommend this dealership and Ryan. Every aspect we have experienced so far, from the sale to the service has been phenomenal! I also would like to mention that John Manasseh, who also assisted in our sale was always available and knowledgeable as well. We purchased the RX350 and we absolutely love it! Another big THANK YOU Ryan!!

yuhsiuyoung

10 de abr. de 2013

This is my first time purchasing a car by myself without my family with me and I am glad Joe is my sales person. Joe is assigned as my fleet manager via Costco auto program and he emails a quote to me almost immediately during the business day. Joe is responsive in answering emails. He is fun to work with and this is also the first time I actually had a pleasant experience in purchasing a car.I would highly recommend Joe to all my friends and families. In fact, one of my friends bought her Lexus from Joe ten years ago and she still remembers having pleasant experience with Joe.

dave5606

9 de abr. de 2013

My wife and I had been looking for a used Ford Flex for quite a while. One day, searching the internet, my wife found the one we wanted and the advertized price was perfect for us. We called Lexus of Stevens Creek and Joseph answered the phone. He was friendly and invited us to come down to have a look. We brought our 2 year old son with us and met Joseph at the dealership. Joseph was warm and friendly and was not at all pushy in any way. We loaded in our car seat and the four of us went for a test ride. Joseph answered all our questions and we made the purchase as soon as we got back to the dealership. He made sure our tank was topped off and that the detailers had cleaned every last inch of our car before we left the lot. He went out of his way to see that we were 100% satisfied with our new vehicle. This is the first time I have ever purchased a used car from a dealership and also the first time that I can safely say that I will definitely come back again to have Joseph help us buy another vehicle; Ford or Lexus or whatever.

Chch

9 de abr. de 2013

Eddie is a nice sales person. I called in for questions and negotiation before I came due to long commute. Eddie spent a lot of time to answer my questions and concern patiently. Also, Ed tried all the efforts to work out the a good deal for me! I believe Eddie will always do his best to satisfy his clients!

ravikumar430

6 de abr. de 2013

Friendly and good customer care! Able to set the right expectations from the test drive to drive off from the dealership. Well above the expectations!

fernb

6 de abr. de 2013

I went to Lexus of Stevens Creek to lease a 2013 IS250. Smiles all around from the friendly staff. Really nice inside the building. I've always liked Lexus, but I didn't think I'd be driving one so soon. Thankfully, I was lucky enough to have Herman helping me out. He was honest, friendly, patient, and helped me get a deal that I couldn't say no to. He made me feel at ease through this experience, and never pressured me into anything. He is someone I can trust, and so should you! . Lexus is lucky to have him working for them. Thanks a lot, Herman!

stran216

4 de abr. de 2013

My car shopping at Lexus of Steven Creek over the weekend was the most enjoyable experience by the two great salespersons Vincent Nguyen and Bill Billamay. They are knowledgable in all their current model cars, treat myself with professionalism, and going throught all the troubles in closing the deal in one afternoon. I did not expected to purchase the car in one day but they have showned me what's my options were and explain in details about the car that I want. I was so convinced by the late afternoon that the car ES 350 was the one that I will be driving off the lot. By far, I have to say that Vincent and Bill did a great job in closing the sales and earning my respect that I will be a returning customer in the future. I am sure that I have a friends at Lexus that I will recommend to all my friends, family members and co-workers to shop here first. So if anyone is out there looking for a luxury car with excellent customer experience, don't shop around any further but come straight to Vincent Nguyen and Bill Billamay for they will give you hassle free car shopping experience.Thanks Vincent and Bill for an outstanding works!Scott T

Leongood

3 de abr. de 2013

I bought a new Lexus RX350 and Herman walked methrough all of the car's new features, of whichthere are a lot. He was thorough, friendly.

majkenk

3 de abr. de 2013

My first time leasing a luxury brand automobile. Went in on a Sunday and got a good deal with Costco member program and a very good value for my trade-in. Highly recommend this dealership.

alice1

2 de abr. de 2013

Absolutely delighted with my purchase. Peter and Joe were super friendly and knowledgeable to my questions. Got more than expected with the vehicle I purchased. Very pleased, thank you!

nickjpagonis

28 de mar. de 2013

The experience of purchasing my new Lexus ES350 was second to none at Lexus Stevens Creek. The service and professionalism exhibited by Anita Clevenger (Finance and Lease Retention Manager) and Vincent Nguyen (Internet Sales Manager) was exceptional. I felt very comfortable during every stage of the process. During the course of the purchase, Vincent went over all the options and technology in the car with me to ensure my understanding. Even after the purchase Anita and Vincent contacted me to ensure my satisfaction. I highly recommend meeting with Anita and Vincent if you are in the market for a new Lexus. You will be impressed. Nick P

patricktrg

27 de mar. de 2013

After stopping at Honda,Toyota and Nissan dealerships and being wasted time w/sales people. Then I went to Lexus to look around and we met Vincent Nguyen (Sale Manager) who was very helpfull and really nice. He showed me everything I asked for and was very patient and understanding. I strongly recomend calling Vincent before visiting Steven Creek Lexus, he'll get you what you need and you'll experience his professional service, good listening and you may happy w/quick manual set-up before you drive your car out. I wish he could help everyone but each car he had to do from A-Z, calls him first before you come. " I'm very happy w/my new GX460, you doing GREAT Vincent."Patrick T

junchaowu1989

25 de mar. de 2013

Vincent just brings me a very good new lexus car. He is very nice and patient. I would highly recommend other customers to work with him to enjoy the buy experience.

RandSRemmers

25 de mar. de 2013

This was another enjoyable car leasing experience for me. Joe checked to see what we wanted and although he didn't have the exact car on the lot, he took the time to find it at another dealer, had it driven here. From that point, the paperwork was straightforward and the prices were what I expected from having done my homework on the internet. The financial side of the transaction was handled professionally by Anita with all the options explained clearly.This is the second car I've leased through Joe. I like the fact that he doesn't push what is "available" nor does he try to sell you options that you don't want. If he's still there in 3 years, he will be the one I want to deal with.

weilu88

25 de mar. de 2013

Easiest car buy I had, just 4 emails and 1 call did all the job. Joe is very friendly, listens to your comments when I got my ES300H there, and he go through basic hybrid operation and gadgets usage clearly, so I use these features during my way home. I will definitely be recommending him to all my family and friends!

stera808

23 de mar. de 2013

I am happy to write this review to share my positive experience when purchasing my new Lexus RX 350 at Stevens Creek Lexus. Sam Assad was my sales rep and was extremely professional, friendly and knowledgeable about the Lexus product. I would highly recommend anyone considering purchasing a new Lexus to work with Sam. It was great to work with a sales person who was not pushy, offered a great value for the car I purchased and walked me through all of my options for the purchase. I would definitely recommend Stevens Creek Lexus and will send all of my referral Sam's way. Thank you Stevens Creek Lexus!

ndaga13

22 de mar. de 2013

Gary was very nice to work with. He was not too pushy but provided information proactively and helped us in test driving various cars. He worked with us to meet our budget. After the sale was done he took time to explain the features of the car. My husband and I apprecaite all his help. He made our car purchase experience pleasant and awesome!

lexus0007

19 de mar. de 2013

Mr. Gorge Soliman is a great sales person and I am going to purchase another one within two or three years for my wife's vehicle.

BhavikP

18 de mar. de 2013

When deciding on where to purchase our latest Lexus from I thought of our local Lexus dealership here in the Monterey Bay Area where my wife's family had previously purchased two other vehicles from. No other dealership even crossed my mind, until I realized that they weren't interested in truly helping my find my CT200h nor making my buying experience easy. All I walked away with from the local dealership was that finding my CT200h in the color and interior combination I wanted was going to be a struggle, or at least that was what I was told. Thats when I decided to contact at Lexus of Stevens Creek, and after browsing their website and submitting a contact request I was immediately called by Herman who was actively looking into finding my CT200h in the exterior color and interior combination my wife and I were looking for. Later that afternoon Herman called me with some great news and had located a CT200h that was on a ship that was due to hit the docks in a couple weeks. Being the anxious person that I am, I asked Herman what I needed to do to get my name on that CT200h. Herman mentioned all that was needed was a small deposit and over the phone and that the car would be mine! I was astonished that in less than a day Herman found my car which I was previously told was going to be to hard to find and just didn't exist. During the couple weeks while the car was enroute to the dealership, I contacted Herman many times by phone and email, each time he quickly responded and always had an update for me as to where my car was in its travels to the dealership. Herman was so good with his communication that I was able to pick up the car immediately after it had been unloaded of the truck. Ted in financing was great and was able to speed us out even with a trade in! The service advisors are awesome here, both Rick and Darren have helped me with the servicing of my car and I wouldn't dare take my car anywhere else. They have always been great and thats why I drive over an hour just to get my car serviced at Lexus of Stevens Creek. Looking back at my experiences at Lexus of Stevens Creek... Id say its been amazing and that there is no other dealership that I would purchase my next car from. Thank you Herman, Ted, Rick and Darren for making my Lexus experience a pleasurable one. PS... Almost two weeks later, Herman was even able to get one of my Co-Workers a great deal and now they are Lexus of Stevens Creek customers for life as well!

bonniek

18 de mar. de 2013

My husband and I visited Lexus in late December, without intending to purchase on the spot. However, the right pre-owned car and the right salesperson came along. George greeted us and was extremely courteous and friendly throughout. We ended up test driving, negotiating and driving home the car on the same day. The post-sale support is superb thus far. We get constant reminders for services, training offering, and even birthday wishes. I have to say that the services and sales quality from Lexus is a huge step above my other luxury brand provider. Overall, we have been very happy with our experience, from car purchase until now (several services later). Good job Lexus of Stevens Creek.

alisaforeman

15 de mar. de 2013

We are enjoying our new Lexus RX 350 SO much! It's just such a quality vehicle...lovely to look at, a quiet ride, has an intuitive console, along with great features and technology! It was a rainy day when we came to the dealership, and the upscale experience began from the moment we arrived with being able to have a place to park inside, out of the weather. Dottie Barbera was very welcoming and informative,and really made our time there productive and enjoyable. She knew all the models inside and out, answering our questions and givingus an excellent overview which helped us in our decision making process. We even had chocolate chip cookies while there, hot from the oven. She introduced us to numerous people, and all were genuinely warm and friendly, ready to assist in their field of expertise.The quality vehicle, hospitality shown, attention to detail, and excellent customer service really made it an easy decision that-of course-we'd want a Lexus!

gillian822

14 de mar. de 2013

Joe is the BEST person I have ever worked with in terms of purchasing/leasing a car. From my first point of contact, he was very fast to respond to my price request. He was also very good at being conscious of my budget to get the car of my dreams while not exceeding the budget. Joe is very friendly, listens to your comments, and cares about your needs and wants. He answered all of my questions diligently and with a lot of detail. I drove away with my ES 300 hybrid with a very clear understandings of how to operate the car and work its plethora of techie gadgets. I am a very very very happy customer and will be working with Stevens Creek for life!

ccalarco

12 de mar. de 2013

Herman and Anita were both in the office on a Sunday (normally their day off). They stayed to help me out with my lease!! We were all in our casual clothes rolling up our sleeves on our day off. They worked with me to select the best financing (an important area for me) and the right car. It can be a tough process buying a car but this team is the right crew to work with ! They are friendly and helpful -- being there for me after I leased the car to advise how to get the best gas mileage from my new hybrid and how to work all the cool electronics. I love the 'apps', the navigation and rear view camera. The car is very roomy and its fun to not need to get gas each week. Thanks to Herman for his commitment to ensuring a high level of satisfaction and driving enjoyment from my new ES300h.

robinw1

7 de mar. de 2013

This purchase was a replacement of a Lexus RX400 that was totaled by our insurance. We've purchased 5 Lexus vehicles from Dottie, she's the reason we return. We started the search process at Putnam because they had a certified vehicle of interest. After negotiating for about an hour we left for 4 reasons 1- Price target not met 2- the sales rep and sales manager interaction didn't feel right 3- the showroom didn't feel relaxed and 4-location.We drove immediately to Dottie and made a deal on a great certified RX 450. Our interaction with Dottie was perfect....she's awesome and reason we recommended 2 friends to the dealership over the last few years.We had some after purchase work scheduled with service. Our service advisor over the years has been Darren Jackson. This appt wasn't scheduled with him (no problem given the appointment made by the sales manager) but when I arrived Darren saw me, came out asked me what I was doing there and took care of me from there.All in all it was a great experience!!!

engeowgoh

5 de mar. de 2013

I have the best experience purchasing a new car with Joe. He is responsive to my email, answered all my question promptly and will work out a time to fit my schedule. I was drivingin my new CT200h after meeting him two days ago... it all started through a simple query about the hybrid and now I am a happy camper. Thanks Joe for making buying a new car a good experience... will definitely bring my friends over if they are interested with a lexus

rz9s5r

2 de mar. de 2013

Working with Ryan Schrantz has been a real pleasure. Ryans familiarity with the Lexus product line is outstanding. His knowledge of the latest Lexus technology is very impressive. His maturity, professionalism, personality and communications skills are extraordinary. Ryan has made my car purchase task a wonderful and memorable experience. I had a great time from the moment I walked into the Dealership to the moment I drove away in my new car. Ryan thank you. Sincerely, Gosia

RX450HI

1 de mar. de 2013

I recently purchased a RX 450H. Vincent Nguyen assisted me in the purchase. He did a professional job in helping me review my vehicle options that included test riding different styles and previewing different options. From that point, he was gracious and configured many different options for my review. In the end, we were able to negotiate a package that worked for me. I felt respected throughout the entire process and would highly recommend purchasing from Vincent. Only downside is that we missed lunch (inside joke).

Spotter

1 de mar. de 2013

I rated this car dealership for the excellent service we were given when leasing a new car. Both Dottie Barbera and John Manasseh worked with us on leasing a 2012 Lexus CT200h. They are seasoned professionals who are very knowledgable and needless to say they gave us excellent customer service. Rich Sorrentino and Mark Hudson helped us afford the lease and finalize all the paperwork making it a breeze! This dealership gets a AAA rating from us. In fact we had such a great experience, we went back the next day and leased ANOTHER car from John Manasseh, a 2013 i250. Again Rich helped make our lease affordable and Eddie Ghanim made doing the paperwork effortless. If you are in the market to purchase or lease a Lexus please make Lexus of Stevens Creek your dealership of choice and you will have a wonderful experience. Many thanks to all who helped make driving a Lexus an extreme pleasure...and haven't even mentioned what a great car this is!!!!

Vtran85

26 de feb. de 2013

I knew I was in good hands when I first walked into this dealership. I recently purchase my first Lexus RX350 here at Stevens Creek. I am extremely satisfied with the knowledgeable and understanding people that I have encountered here. They offered the best price that no other dealership could beat. Joe Hart is the man to go to. He is very approachable and will work his magic to make you happy! I will definitely be recommending him to all my family and friends!