Don

9 de ago. de 2016

I had 3 recall notices which I wanted to be taken care of. They asked me if I wanted to take care of the inspection too. Against my better judgement, I said yes. BIG mistake. $230 dollars later, for 2 bulbs (well, actually one bulb and one socket re-seated) and an "adjustment" to the emergency brake, we're good (well, we passed inspection anyway). I think their hand is still in my pocket. Once burned, twice smarter. And, yes, I agreed to this. Hopefully, you don't wind up in this situation in the future. BTW ... the last car my wife and I bought was from Lia Honda, a Honda CRV. I guarantee the next one won't be! Once burned, twice smart.And, I have the bill for service in case you want to review it. Just ask. I'd be happy to share.

Warrior83dc

3 de ago. de 2016

I was referred to Vince Nguyen by a friend at Lia Infiniti. His service was great; attentive, informative, knowledgeable, and friendly. I walked in not wanting to buy that day and he locked me into a great deal I couldn't say no to. We signed the prelimary papers and scheduled the pick up for Monday. Four days later when Monday came I received a call that the finance paperwork had not gone through yet and we pushed the pick up to Tuesday. Tuesday everything began as planned. The lady at the greeting desk( whose name I didn't catch, but was exceptional) ran us through all the neccesary trade in and purchase paper work except for the official financing agreements in all of ten minutes. It subsequently took over two hours to get into the business manager's office from that step. We weren't waiting for anything or anybody except Nick Simeone. Two and a half hours later when he finally came out to greet us I expressed my dismay to him and his response was "Sorry, I had an eighty year old couple in here before you guys and they couldn't even sign anything." As we got into discussion about the extended warranty I said with this price it makes the warranty only four dollars a month prior to doing the math based on my downpayment. He said " Vince did that for you for having to wait so long. For everybody else its normally about 18 dollars a month. " After doing the math in front of him factoring in my downpayment it came out to $20.50 per month for the extended warranty. Once I became aware that I was directly lied to and made a fool of I was very upset. Still expressing my frustration with the situation I said I don't want the warranty I just wanna sign the papers and get out of here, but I want Vince to bring in the paperwork for the free oil changes we'd agreed upon for the excessive wait which Nick became angry about and told me "Look we can stop this deal right now if you're not happy here we dont have to go through with this because clearly youre not gonna be satisfied." All this was said in front of my mother who came with me to pick up my first brand new car with no cosigner based on my credit and negotiation skills. I was treated with disrespect, lied to and screamed at over a process that could have taken only a few minutes, but dragged on for hours. I was extremely happy with my experience with Vince and love the new Camry I purchased however I don't know that after this experience that I would ever go back to Lia Toyota because no customers should be treated like that. The bad apple spoils the bunch.

Jennifer Kolak

2 de ago. de 2016

Kidney Stanley was my service advisor that day. He was very helpful with any questions that I had and kept me informed about the service done on my Toyota Matrix! I was due for some matinence. I waited for it.

maggiesdad

2 de ago. de 2016

Went to Lia to look at corollas.We had previously bought a Rav4 and a Matrix from Lia and found the experience to be both easy and painless.My wife thought my Matrix was getting a bit worn,though at almost 10 years and 150,000 miles it still ran well enough.I decided to lease for the first time and noticed that Lia had some nice lease deals online on corollas.We were checking out a Corolla LE Plus when a Mr.Harrison Kendersky rolled up on a golf cart and told us about the car and said he could give us a really good deal on a lease.And he did.A really great deal!The whole process was very smooth and before you knew it my wife and I had a beautiful Corolla with an excellent lease and no money down.Mr.Kendersky even threw in some nice mats and set up my phone with the car's bluetooth and explained how the Voice Action worked.The employees at Lia are why we come back and Harrison Kendersky is no exception.We were grateful for all his help.

Margaret S

26 de jul. de 2016

Had a great experience leasing my SUV at Lia Toyota. Jason Stores, my sales person, was very knowledgeable, courteous and helpful. It's my second lease there and won't be my last. The customer service is outstanding.

Pinky

23 de jul. de 2016

Lia Toyota is the best place to buy a car. I bought my car from them 5 months ago, great service and people who work there are well experienced. I brought back my car for Oil change and tire rotation. Steve Ogaard was very helpful and gave us an excellent service for our car.

EcoCar

16 de jul. de 2016

Gerald Foti met me in the service bay with a friendly greeting. He immediately took note of my cars issue, a burnd out headlamp bulb. Paper work was prepared quickly. After a brief wait in a very comfortable waiting area I was told that the car was repaired and ready. This prompt repair was made without an appointment. Mr. Foti's work and Lia Toyota continue impress me. I will be back for the next service.

Meredith

15 de jul. de 2016

I had a great experience getting my car serviced at Lia Toyota. Gerald Foti was not pushy about getting upgrades to my service package. He was very efficient.

Yonghee Park

11 de jul. de 2016

Robert Dellarocco was a perfect engineer for automobile. It was a regular maintenance for my car and it was Sunday. I was so happy because he returned my car washed even though car washing is not served on Sunday. And more, all took less than 50 min. It was a wonderful experience. I think it was a best choice to purchase my car here and all kind dealers and maintenance engineer what I have met there. I am really recommend Lia to everybody who are reading this review now. Thanks again.

Arthur Bender

5 de jul. de 2016

I have worked with Richard Rovazzini 2 times now in the past 3 years. He is very professional and knowledgeable as well as courteous and helps you get the best deal he can get for you.I like my 2016 Tundra Limited and will see him in the future.

maggiesdad

2 de jul. de 2016

I have been coming to Lia for years now and am very happy with the service. Robyn Ashley took excellent care of me from the get go. She explained everything quite clearly and went over what was recommended by the technicians. The customer care there is one of the main reasons that I will buy my next car at Lia. Robyn Ashley is a valuable asset to Lia.

NJF

2 de jul. de 2016

Mike K, the service associate, was knowledgeable and very pleasant. I'd be happy to work with him again. Being able to pay at the associate's desk was a good time and energy saver.N. J. Forsht"

Dharmesh

30 de jun. de 2016

I like lia service I was forgot my appointment I Call and they still accept me same day

Susan2170

21 de jun. de 2016

Robert Dellarocco is always so friendly and helpful whenever I bring my car in. The service department was great as well. Thank you for the great service

royski

13 de jun. de 2016

My representative, Steve Ogaard, brought the car in immediately, and went over the details of what would be involved in a four wheel alignment needed for the car. In addition, the battery was in need of replacement. Steve gave me a senior discount on much of the service, and made sure that the rebate card from the new battery would be taken care of. The car was done in a shorter time than expected.

Robert Campolieto

6 de jun. de 2016

With very little hassle we were able to lease a beautiful, super fuel efficient Prius. They gave as a great trade in allowance on our trade in, and our sales person Warren Roger's really went out of his way to make things go smoothly. Have had the Prius for a week now, 61 mpg wow!!!

Kim

5 de jun. de 2016

Had a great experience bringing my car in for service. My representative, Robert Dellarocco, was a pleasure to work with, explained service details fully, and Lia had my car ready ahead of expected time!

Tim

4 de jun. de 2016

Atlas, our sales person, was simply outstanding. This was the absolute easiest, most relaxing and enjoyable car buying experience I have ever had.

Camman

28 de may. de 2016

Darby was very professional and responsive. He took my car in immediately and had the part replaced while I waited. It took less than half an hour to replace the part and have me on my way. He handled all the paper work with my insurance company so there was no inconvenience on my part. I would highly recommend Lia Toyota and Darby Wilson to anyone. Five Stars !!!

JM

14 de may. de 2016

Nick Smith, my service advisor, was terrific. He greeted me with enthusiasm, took care of my car in a timely fashion and the price was right. I've been here before and Nick has always been courteous, knowledgeable and friendly.

Linda D.

6 de may. de 2016

I brought my car in for an oil change and was told that a few other things were needed also. Since these were safety issues, I was very happy that they had been found as I have my grand and great grandchildren with me a lot and wouldn't want anything to happen to them. Also, the work was done in a timely manner and I was on my way. Thank you. Linda B.

Kimmo and Robin Rosenthal

3 de may. de 2016

We recently purchased a new Toyota Prius at Lia Toyota of Colonie from Allison Ancowitz. We are thrilled with our new car and with the service provided by Allie. I must say that in my 30 years of buying cars, this was the most painless and pleasant experience we have had. Allie was great : well-informed, helpful and always low-key, professional and engaging. We are very pleased. Kimmo and Robin Rosenthal

Pete from Rotterdam

29 de abr. de 2016

Scott was very helpful in diagnosing our problem and get the repairs we needed completed in a timely manner. "Volunteering" a loaner was especially appreciated! Thanks Scott!

Carol727

20 de abr. de 2016

Robyn was excellent at explaining the Toyota Care Plus plan over the phone and in person. Even though the service department was very busy when I came in for my appt, Robyn made a point of keeping me up to date on the progress of my RAV. She showed me my very dirty cabin filter explaining that it needed to be replaced. A mouse decided to start making a home in in! Even though I waited for over 2 hours I did not feel the bit annoyed because of the excellent service Robyn gave me. And when I had to go back a few hours later because of a loud noise coming from air conditioning fan, Robyn got me in right away and the problem was taken care of in a very short time. I'm very pleased with the attentive, excellent service that Robyn provided to me!!

Sean

12 de abr. de 2016

Lia Toyota was a truly hassle free and easy buying experience. The Saleman, Harrison was courteous, friendly, honest, and up front about everything. A class act. Highly recommended.

John C

1 de abr. de 2016

I was very pleased with buying a car from Lia; it is usually not a pleasant experience. The sales person, Bill Boland, was extremely engaging, helpful and very knowledgeable. I had a particular model and color in mind; the specific model was not in the Lia inventory, but Bill lined up the exact car I wanted in a matter of hours. I had done a fair amount of research involving the value of my trade-in and the reasonable cost of the new car; we were able to settle the pricing issue very quickly. I would certainly put this dealership on the top of my list.

Leo1963

30 de mar. de 2016

Cannot count the number of positive, responsive and accommodating experiences with the Lia Toyota Services Team through out the past six years.....courteous and attentive to service history and factory service bulletins....trust them to work on my non-Toyota vehicles, as well.

John2016

29 de mar. de 2016

Brent Livingston was very helpful and informative during our association with him during the purchase of our new Avalon Limited 2016. We love the car and would recommend it to everyone.

mrsd0213

27 de mar. de 2016

My first experience with Warren was when he sold my husband his beloved 2016 Camry. He was helpful throughout the entire process. I wasn't planning on trading in my leased Toyota RAV4 but when my husband brought his car in for routine service I decided to go in the showroom to just "look." Well, I found a beautiful Spring Green colored Scion iM that I fell in love with. Warren was busy with another customer but my husband and I decided that he was so personable and experienced with my husband's purchase we decided to hang out and wait for Warren. I ended up with a great car that day, Warren got me a great bargain and even stayed late to finish the process. We picked the car up the next day and Warren had it all ready and assisted me with familiarization of the car and setting up my Bluetooth. He's a terrific person and great salesman. Liza Demars, Colonie, NY

Putty

18 de mar. de 2016

Great service by Jerry Fotiwho always gets thing done right with a smile ????. He took care of me as soon as I drove in and kept me updated on the progress of my Prius

corolla2004

14 de mar. de 2016

Brought 2004 Corolla in response to recall notice for air bags. This problem was address in a timely manner. However, at same time informed of $1500 of additional estimated repairs, which came as quite a surprise as I had vehicle serviced with a re-built alternator at a different repair shop 3 weeks previously. Some parts and labor costs were reduced through dealership coupons. Kodey was helpful in arranging for me to retrieve my briefcase and obtain a loaner vehicle so that I could leave my vehicle for the remainder of the day for the mechanic to repair the timing cover seal and alternator belt. Thank you to Kodey and to the mechanic for the repair of the vehicle.

Jijo

5 de mar. de 2016

I made an appointment to have my car serviced and I was very pleased with the experience. I was greeted immediately at the Service Desk by Robyn Ashley who took my car right in and explained what services would be performed and how long it would take. The work was completed on time and Robyn reviewed the report with me. I was impressed with her professionalism and her desire to make my visit a pleasant one.

customer

29 de feb. de 2016

I been through lia toyota twice, once for buying new car and second time plan to buy truck. Two things i noted, one is they catch you on phone by offering you lower price which they won't match later. And the prices are higher than competitors for every vehicle.

John Lontrato

25 de feb. de 2016

My wife and I decided to trade our current 2014 Toyota Camry for a 2016 model. We met with Richard Rovazzini after a discussion about details of what we wanted and within a few days we were driving our new car off the lot. Rich has always been very professional, caring and fair in all our dealings with him in purchasing numerous Toyota Camry's over the years from Lia Toyota. Again, we are very satisfied customers.

Fivefiveandunder

11 de feb. de 2016

Brought my Toyota Sienna in for regularly scheduled maintenance and was kindly welcomed by Robyn Ashley. Robyn was warm and friendly, knowledgeable, and efficient. I typically think places like this are somewhat intimidating, but the presence of a skillful, smiling, petite woman seemed to make the whole atmosphere less threatening. The servicemen were quick and efficient, even washing my van by hand before I left. Really nice experience. This dealership has improved a lot since we first made our purchase, and I'm happy now that we stuck it out with them. Would purchase here again. Thank you, Robyn!

Tamij3

23 de ene. de 2016

The service at Lia Toyota is exceptional. I would never go anywhere else. Rick in service is the best! They all are so friendly and customer oriented.

Mark Reynolds

21 de ene. de 2016

I don't really like buying cars, but Richard Rovazzini made it a great experience. He explained everything well, could tell that I am a no nonsense guy and handled things that way. We talked like old friends and it was a sincere pleasure to do business with him. Waiting to get my wife a new car so we can go back to Richie. Thank you sir for a job well done! Mark Reynolds

SusanP

17 de ene. de 2016

My Toyota Camry needed warranty work. Steve O. of Lia Toyota ordered the part from Boston and promised to have it installed the next morning. As promised, I drove out of the Colonie dealership at 8:35am with the job done. Thank you Steve and the service team for such quick, professional work all done with no charge to me.

Debbie

9 de ene. de 2016

Deeply disappointed with the response of Lia Toyota Colonie NY Service Manager Tom Sinkora to Refuse to fix damage that occurred while getting a tire replaced on my Toyota Avalon. Insistence the service department did not cause the damage and that I should fix the problem to at my expense was not the customer friendly response I expected from a Lia car dealership. Thus I cannot recommend Lia Toyota to others for car service needs.

Maria Lasher

6 de ene. de 2016

Salesperson was Warren Roger. He made my first purchase easy and informative. Everyone was very helpful and friendly.

Bill McCarthy

24 de dic. de 2015

Both of the sales reps were very helpful and knowledgeable on the pu truck models. Jason Stores introduced me to the Tundra Pro series truck I purchased and Brent Livingston handled the delivery. Both were excellent and I would recommend them both.

julesharrell

7 de dic. de 2015

We want to thank Lia Toyota in Colonie for 20 years of service to our family.We have purchased two Corollas, one T100 truck and three Tacomas from Lia Toyota in the past 20 years. My personal experience is that they are an honest, hard working group who always puts their customer's needs first. Most recently, I purchased a used vehicle from them with damage we had not seen. I had asked Allie, my favorite sales girl, to keep an eye out for a gently used Tacoma TRD within my very narrow price range and a specific trade in value on my used Tacoma 4 cylinder. Allie caught a truck as it just came into their showroom and it was mine by that evening, coincidentally, a Sunday. None of us noticed the bed damage until the next day. I brought the truck in and it was seen by the sales manager Franke Grygiel. He and Allie promised to bring the issues to the attention of the general manager and come up with a fix.I admittedly was upset to find the damage on my truck and the sales manager Frank kept his cool and behaved like a true gentleman. He was a real professional and I felt so much better after he and Allie saw the truck and told me they would help out. Allie was very kind with me also and her word is for real. If Allie says she'll take care of you believe me, she means business.Allie got back to me and said they would fix my truck. She ensured that my rental vehicle was available while my truck was in the shop, so i didn't even have to wait. She texted me on a Saturday that my truck was ready to go. I was absolutely floored at the phenomenal job that the service department did, free of charge, on that truck. Lia Toyota went above and beyond the call of duty, and instead of just simply blowing me off (hey it's used after all), they made it like new. I have always been pleased with the service manager Tom at Lia Toyota. He's been there for advice on the old and ailing Toyota trucks, and also made sure my warranty items were taken care of under the deadline. He has made extra effort to ensure that Toyota recall items were taken care of also. Tom has personally driven my vehicles on several occasions when I was unsure of a problem to be sure that everything was covered. Tom texted me to ensure that I was happy (I was ecstatic!) with the work performed on my used Tacoma TRD. If you EVER buy a new Toyota, or a used Toyota, or need service on your Toyota, I suggest you go to Lia Toyota in Colonie. At this point all I can say is, this dealership is run by excellent people and I wouldn't dream of going anywhere else for sales and service. Thank you Lia Toyota!Julie Harrell

Verb525

4 de dic. de 2015

Scott Weis & Mike Sager were excellent. Scott went above and beyond the regular course of duty and also provided a very strong quote with outstanding results! Thanks to Scott, Mike and the entire Lia Body Shop crew. Keep up the great customer service!

Blake

3 de dic. de 2015

My 2006 Highalnder would not start. I am a college student. My mother lives out of town and she was assisted by service advisor Gerald Foti who worked very hard to fit in my car that had been towed without an appointment. He was professional and friendly.

Highlander

3 de dic. de 2015

Lia should be proud for having Bill Boland. He did a great job in understanding my needs with a sense of humor. He's well educated and could answer my questions in a clear and brief manner. I recommend Bill if you want a passionate person to walk with you when shopping at Lia Toyota Colonie.

Curtis Rogers

17 de nov. de 2015

Brian Powell provided excellent service - a true asset to the service team. His promptness, extra attention, and follow through were all truly appreciated. Five stars, Brian!

JudyD

17 de nov. de 2015

I recently purchased my 5th Toyota from Lia. This time was different as I was doing it alone since my husband passed away a few months ago. My salesman Kermit Salfi was very understanding of my situation. He was calm, patient and low pressure. He answered all my many questions in a way I could easily understand. I highly recommend Lia Toyota and especially Kermit Salfi.

jones,viv75

11 de nov. de 2015

We had the good luck of having Warren Roger walk us through the complicated business of purchasing a new car. We found Warren to be patient, understanding, - with a sense of humor, and especially very well educated in this business and able to answer our questions in a clear and brief manner. We would recommend Warren to all who shop at Lia Toyota.

Rooke13

5 de nov. de 2015

After a bad experience at another dealership I was referred to lia and loves the service warren roger gave me and my family! He's a class act and I have nothing but praise for the lia company. If you're in the market for a new car I highly recommend speaking with warren roger.

Not a Northway John

5 de nov. de 2015

Vincent Nguent was a primary reason for purchasing the new Special Edition 2016 Camry.. He was very effecient, courteous, knowledgable or most importantly very credible.

peter

27 de oct. de 2015

Just in for oil change. David Ury service advisor was excellent, personable, low key sales approach, saved me $150.00 on studded snows. Fast, pleasant experience.

Judy

25 de oct. de 2015

Kermit Salfi was most professional. He understood my expectations and was patient in addressing any questions. I am very happy with my purchase and feel confident that Kermit would assist me in the future.

Janet

24 de oct. de 2015

We had lost a key to our Prius. David Ury was able to save us about $100 by finding a discarded part. It is the little "emergency" key that is needed if one is going to attach a key chain to the key. He said that some of the service people save those things and he was able to find one for us. We appreciated his effort! Thank you!!

customerxxx

8 de oct. de 2015

Professional service delivered by Robert Delarocco in handling initial service visit on my Camry vehicle.Robert answered questions and explained service contract thoroughly.He was helpful in coordinating car phone setup.

joannebaronner

18 de sep. de 2015

Shaun Cuff waited on me last weekend for my oil change, tire rotation, etc. He is friendly, courteous, attentive, and very professional. He even remembered my name from my last visit! I have always enjoyed any transactions I have had with him. Shaun is a nice person, and Toyota is very fortunate to have him as an employee!!

ofel09

11 de sep. de 2015

Vincent Lavalle has been very helpful with our first car purchase with Lia Toyota. He thoroughly explained the features of the car we wanted to buy. Gave us a good price as well. He kept us updated as to when the car we wanted will become available. Thank you Vincent. We're looking forward to doing business with you again in the future.

danran133

7 de sep. de 2015

Arrived at 3:00 PM and left at 7:00 with a new RAV4. No hassle and very efficient service. I was expecting to have to wait a few days and was pleasantly surprised.

Fred in Albany

22 de ago. de 2015

I have been going to this dealer for service for more than ten years and Kevin Symonds has always provided superb customer service. He's the main reason that I keep coming back. All of the service team is good but Kevin is the best for me.

Da Song

22 de ago. de 2015

My wife and I recently purchased a new vehicle from Lia Toyota. We are extremely satisfied with the shopping experience. The customer service Lia Toyota provided to us is beyond excellence. Our sales consultant Mr. Warren Roger is very knowledgeable, straightforward, professional and pleasant to work with. Warren listened carefully to our preferences, took detailed notes, and searched thoroughly in Lias system to identify the vehicle that meets our needs. Moreover, Warren was very patient and considerate; we didnt feel any pressure one would expect from other dealership. Plus, Warrens style was highly proficient: we walked in at 10:00am in the morning, Warren identified the car for us and helped us with test drive, we then made the decision around 11:00am and went back home for lunch, when we came back at 3:00pm in the same day, Warren already got my old vehicle trade in, new car registration, new car insurance, new car detailed clean all taken care of!!! We were really impressed by this ultrasonic fast yet super smooth process conducted by Warren!! Happy campers finally left the dealer in their new car at 4:00pm. It is also noteworthy to mention our happy experience working with business manager Mr. Aaron Tice, who made the financing process easy and quick. In summary, we are extremely happy with our vehicle purchasing experience with Lia Toyota. We would highly recommend Lia Toyota to anyone who is looking for a trustworthy dealer for a reliable vehicle. We would also highly recommend Mr. Warren Roger to anyone who would like to experience world class car shopping experience.

HFW47

22 de ago. de 2015

We recently traded in our 2014 Camry and our 2012 Highlander and purchased a new 2015 Highlander. Our salesman, Kevin Rivers made this a wonderful experience. He was friendly, courteous and helpful in all aspects of our experience. When I came back on Friday for the siomization experience, he helped me solve the problem we had with the back lift gate.

Rrrrrrr.......

20 de ago. de 2015

My salesman was THOMAS POTTENBURGH. HE WAS ACCOMMODATING AND ONCE WE HAD TOLD HIM THAT WE HAD LIMITED TIME, HE DID ALL HE COULD TO FINISH THE TRANSACTION! THEY HAD COFFEE, FREE WIFI AND COMFORTABLE SEATS. WE HAVE DONE BUSINESS WITH THIS DEALERSHIP SEVERAL TIMES!

T.J.B.

11 de ago. de 2015

Kermit Salfi did a great job with the sale and the delivery of the car, even coming in on his day off to complete the delivery. Financing was friendly, efficient,helpful. Very nice showroom,an a terrific setup for service.

Debrick5253

8 de ago. de 2015

Lia is my Toyota go to dealership for service in the summer months as I love winters in the south. Always an excellent experience, super courteous and helpful service rep: Anthony Campenella

Catherine Chapman

5 de ago. de 2015

We have purchased 5 vehicles from Lia Toyota over the last 8 years and we have dealt with a few service members when we brought our vehicles in for service, which were nice no complaints. I traded my 09 Rav4 limited in for a 2015 Rav4 limited and love it, we drive cross country every year and I was getting ready for a trip after I had my Rav4 in for the 5000 mile service check. I had 8500 miles on my vehicle and wanted an oil change before the 10, 000 mile oil change before the trip so I didn't have to deal with it on vacation. When I went in I was greeted by a young man named Brian Powell and I explained why I had brought my vehicle in and he said no problem and he explained everything they would be doing. When the service was done Brian again explained everything and that everything was in great shape for my trip. After my trip I was due for another 5, 000 mile service, now I had13,500 miles on the vehicle and was so happy to see Brian was my service team member, he is very polite young man and will take the time to listen and explain things to you. I hope the next time I come in for service which will most likley be at the end of Sept, another cross country trip coming up at the end of the month that Brian will be my service team member. In my opinion Brian Powell is an asset to the Lia Toyota Service Team and look forward to dealing with him again. A very pleased I Love myToyota owner.

newcarbuyer

20 de jul. de 2015

Stopped by Lia Toyota this weekend,after receiving a mailing. Took about 10 minutes for salesman to approach,even though lot was pretty much empty. Salesman stated that mailing was only to get people in lot & wouldn't get any where near what was indicated on mailing for trade-in. When asked what we could expect to get for trade in was told that the person that does that wouldn't come out to even look at trade-in until we committed to buying a car. Salesmen stated,"We are too busy for that"(even though there might have been 2-3 other people in lot looking). Suggested maybe we would come back on Sunday,maybe not so busy. The salesman stated,"good luck with that",then walked away. Went to Northway Toyota. Salesman very professional & friendly,more than happy to look at trade. Left with new truck. Lia Toyota lost sale of $35,000 truck ,reason,salesman.

Jammer

12 de jul. de 2015

Gerry was a very sensible service attendant. My 11-month old airbag light came on last week, so when I thought this old problem was resolved last year (after shelling out so much time and money last summer), I was dismayed and asked him for a free diagnostic. Gerry said they'd run the code for free; thankfully there were no trouble-spots and I didn't pay one thin dime and he was professional and very gracious about the whole issue.

Happy car guy

12 de jul. de 2015

Lia Toyota is among the top two best dealership experiences I've had. Got some great help and all of the Lia Toyota staff were nice and professional.

Stripeguy

10 de jul. de 2015

Our complete experience leasing our seconed time at Lia Toyota was great! We had Brent Livingston taking care of our transaction... He was very efficient in every way..considerate of our time... He was friendly and courteous..he really went above and beyond in helping our purchase to run as smooth as possible. We love dealing with Lia Toyota!

Laura J

7 de jul. de 2015

My service advisor was Shaun Cuff. He was kind and patient and was able to explain everything with great detail. I highly recommend the dealership. I love my Rav 4 more than any car I have ever owned.

Kimmo Rosenthal

4 de jul. de 2015

I always have a good experience at Lia Toyota and this was no exception. Jerry Foti was helpful, personable, and everything came out just right. He was particularly helpful with his informative explanations.

Liza H

3 de jul. de 2015

I have had a preconceived notion that to get a car serviced at the dealership would be extremely time consuming, complicated and inconvenient. Well Lia has proven me wrong. I went in with a Fleet vehicle with out an appointment. From the time I pulled up to the service department everyone was very helpful and professional. Kodey Stanley was very helpful and persistent in dealing with the fleet company to get authorization for the repairs on my vehicle. He effectively took the stress off of me and kept me informed every step of the way. With his help I was out of there with in a couple of hours. I was amazed and very impressed with the people and the facilities. Thank you to Kodey and the staff. I will be a return customer.

johna

27 de jun. de 2015

I was very happy with my entire experience purchasing my new Rav 4 from Lia Toyota. All personnel were very courteous, friendly and knowlegeable. Richie Rovazzani was excellent to deal with.

Snovak

19 de jun. de 2015

I've been buying and servicing Toyota's from Lia since 2008. Always a positive experience! Robert Dellarroco went over and above yesterday and I feel he should be recognized for his attention to detail. Lia hit a home run for sure when they hired him.

David Ury

18 de jun. de 2015

Thanks, David Ury, for being so professional and pleasant!

Mike

14 de jun. de 2015

There are many choices available to customers, and Lia is looking to be that choice. I was treated with a great amount of respect and understood each step in the process of my visit. One can definitely see that they are working on ensuring each individual customer is receiving uninterrupted service during their visit. Thanks for the good work. I will be back.

Honest Guy

28 de may. de 2015

Purchased new 2015 Camry. Brent Livingston, my salesman (2nd Toyota from him) is outstanding and cannot say enough about him for on time, courteous etc. On 5-21-15, I met with Brent made out deal at 10:15 am, I was told Nick the financial person would not be in until 12:00, I almost left why wouldn't Lia have a financial person to finish the transaction ? Nick was suppose to phone me just after 12:00, I waited until 3:45. Un-exceptable. Pick up day 5-25-15, Met Brent on time 10:00, I had to wait for Nick until 10:30. I figured this Nick (friendly enough) must be related to the Lia family. But, I will think twice before doing a transaction if Nick is involved.G. Westerveld

Jake15

14 de may. de 2015

We purchased a car in January and we were sold an extended warranty that we could cancel at any time through Zurich. We canceled the warranty 3 weeks later and we are still waiting for out refund. When you e-mail they never get back to you, when you call you always get a voicemail with out any return call. We have been through 4 different people who say they will help us but never end up doing so. They have lost a customer and I will never refer anyone to them.

Farhan J

2 de may. de 2015

We purchased a new Camry from Lia recently and were very satisfied with the customer service. Our salesman was Richard Rovazzini. One of the reasons we purchased from Lia was Rich's willingness to let us test drive as many vehicles as we requested until we chose the one we liked. Rich treated us really well. I highly recommend him and Lia on your next Toyota vehicle purchase!

psycny

1 de may. de 2015

brought my prius c in for 5000 mile servicing. shaun cuff was my service adviser. he explained what would be done to the car on this visit. he was knowledgeable, pleasant and easily able to answer or research all of myquestions. all in all, the dealership is well represented by shaunand should consider him a valued asset.

Brian B

29 de abr. de 2015

When I went to Lia Toyota, I was unsure if I wanted to lease or buy a new Avalon. Andy Rainone the new car sales manager helped me to decide which choice was best for me by giving me a detailed sheet with all options for both ways. He was very helpful, friendly and knowledgeable. Everyone I met was equally as friendly and helpful. I decided to lease.Moustafa Rady was my salesman and couldn't have been more helpful and friendly. He answered all my questions an made leasing my Avalon a very pleasant experience.I would not hesitate to recommend this dealership to anyone who is in the market for a Toyota.

bill

23 de abr. de 2015

When I asked Brian Powell how long he had been with Lia and he told me five weeks I was quite amazed. His attitude, professionalism, attention to detail and overall abilities has just continued to make me so happy that we have been with this dealership for over ten years. He made me feel so happy and proud to have selected Lia. Way to go Brian! Keep up the great work!The total lack of stress being involved with this dealership is almost beyond belief.Cannot say enough!Going in for service is almost like going to a live sporting event and have your team win with ease!Thanks!Bill Tucker

Vincent O'Brien

22 de abr. de 2015

I am happy to describe an unexpected, customer friendly experience purchasing a new Prius recently. Moustafo Rady was my salesperson. From the moment I met Mo I relaxed and enjoyed the process. He answered all my questions, gave me time to consider my options. I never felt pressured in any way, After my selection and purchase was completed he continued to provide me his time and knowledge in introducing me to my new car.

cappraa

20 de abr. de 2015

I just had my 20,000 mile service done on 4/18/2015. The service advisor was Shaun Cuff.Shaun was very respectful and considerate. He was very knowledgeable about the service plans and explained every aspect of the service very professionally. He took the time to make sure you understood everything he was explaining and checked back with you to let you know how your service was progressing.Shaun's courtesy and politeness was very much appreciated in a world where there seems to a lack of these values.

Mark C

19 de abr. de 2015

Jason Stores was great from start to finish and Fran Bain is super......a fantastic asset that any auto dealer would KILL to have him on their team.

Peckhams

18 de abr. de 2015

We just purchased our third toyota vehicle from this dealership in 24 years! Always excellent service! No need to shop anywhere else, the price and quality and service at Lia Toyota is unbeatable.

Tpcamry2001

15 de abr. de 2015

Always great service, and always get what I ask for..and communication is top notch. Never a problem and will always go back for more service! THX to:Steve and the guys!

TammyWG

5 de abr. de 2015

I recently purchased a 2015 Toyota Highlander ( my fourth Highlander), and went in for it's first maintenance service. I pulled up to the service doors, and was instantly greeted. Shaun Cuff explained their express service and what they will be doing during the service. Shaun was extremely informative and helpful. I was in out and out within 30 minutes, and was pleasantly surprised. I will be going back there for all my services.

buddha419

5 de abr. de 2015

I would definitely buy another car from this dealership again. They were great at making car buying easy. They definitely are true to their word that they want to sell cars.

Robert E. Davis

4 de abr. de 2015

I'm twenty five and was looking to lease my first vehicle a month ago. After meeting up with Vince Lavalle at Lia Toyota I knew right away that this was where I would be making my purchase. I told Vince I didn't want a test drive, that all I wanted was to know what options I could afford with my credit and with different amounts paid up front. Unlike every other dealership I'd been to, Vince didn't immediately try to force me into a test drive, instead he actually listened to me and helped me find what I needed. I can't speak highly enough about the service I received. The financing department, the dealers, even the receptionist, everyone at Lia Toyota was amazing to work with, highly professional, and I couldn't be happier with my 2015 Toyota Corolla.I went into this experience expecting a nightmare but Vince treated me like an intelligent adult, and more importantly a humanbeing, and I can't thank him enough for his help.

Jwats

25 de mar. de 2015

My recent purchase of a Rav 4 at Lei Toyota was a great experience. Vince Lavalle was incredibly helpful and informative and worked with us to make it happen.

Mary Ellen White

18 de mar. de 2015

Thomas Pottenburgh guided me through my purchase of my new PriusV. He is knowledgeable about the product, trade-in and finances. That made my experience anxiety-free. We are an older couple and Tom was very sensitive to ensure that we were physically comfortable during the process. He arranged installation of heated seats on short notice so that the car was ready at the appointed pick-up time. The finance process was efficient and accomplished to my complete satisfaction .Explanations about the operation of the car were clear and concise so I felt confident driving home. We arrived later in the day for pick-up. Tom stayed late to be sure I understood the Prius-my first! He called the next day to make sure I didn't have any questions and to ask how I liked my car. I love my new car and so pleased I got it at Lia of Colonie.

George

14 de mar. de 2015

I wish to thank Vince LaValle for making my recent 2015Avalon purchase such a pleasant experience. Vince guided me through the choices and possibilities available to me while actually listening to me as I described my preferences.From my first introduction and all the way until the end of our delivery process, Vince assisted my wife and I in many unexpected ways. Should you be in the market for a vehicle from Lia Toyota of Colonie ask for Vince, and tell him George sent you!

moodwarcraft

13 de mar. de 2015

I just had my Rev 4 serviced and Kodey Stanley just made my appointment such a pleasure. He was very professional and kept me informed through the appointment. He knew I was in a hurry and moved me through the appointment quickly.

Axescamilla

12 de mar. de 2015

Mr. Ogaard was literally the best help ever. He made my experience smooth and enjoyable and I felt like I have build a relationship with Lia Toyota because of him. He deserves to be promoted if possible because he knows what he's doing. I was concerned going to a new service provider but Stephen really proved to me that I was in great hands. Would highly recommend him to be in a higher position and to be leading the pack at Toyota as a company.

dmarti6

5 de mar. de 2015

I purchased my new Camry from Warren Roger. He was very helpful, knowledgeable and friendly.He made me feel at ease and did not pressure me in any way. I am glad I picked Lia Toyota to buy a car.

Joe

4 de mar. de 2015

I took my 2014 Toyota pick- up in for an appointment for 15,000 mile service and a minor recall issue. James Morrison was my service rep who greeted me cordially and ensured that my service was completed in a timely manner to my full satisfaction.

Shugarhi

11 de feb. de 2015

I recently purchased my 2015 tacoma from Jason Stores at lia toyota. I received the price that i wanted without hassle, a fair tradein value, the facilities were state of the art and felt at home with the friendly staff. Jason and co really made me feel like family. This is my 3rd vehicle purchase from the Lia group and i have never been disappointed. These guys really set the bar high. Will do business again!

Armanto

9 de feb. de 2015

I just had my Rev 4 serviced and Kodey Stanley just made my appointment such a pleasure. He was very professional and kept me informed through the appointment. He knew I was in a hurry and moved me through the appointment quickly.

Ferrisjd

4 de feb. de 2015

Michael Kikkert was extremely helpful, courteous and very knowledgeable of the recall on my vehicle. It was a pleasure working with him.

Bella1

29 de ene. de 2015

I always have my car serviced here at Lia Toyota because I purchased the vehicle here and my service rep. Steve Ogaard is very helpful and friendly.

KJK

24 de ene. de 2015

Vincent Nguyen,Salesperson,was most professional throughout the entire process of my purchase of a 2014 Camry XLE.The deal included both a discount and a trade-in.He was very courteous during the test drive,price negotiation,and delivery of the vehicle following financial paperwork.

Mary M

22 de ene. de 2015

Kodey Stanley was my in take out out take person. He was very efficient, courteous and took time to explain exactly what was done.

D. Troeger

20 de ene. de 2015

Robyn Ashley was my service advisor. She was very prompt in working with me, and very knowledgeable and courteous.

Dana M

20 de ene. de 2015

Steve O does an outstanding job and goes out of his way to provide great service. he has been very helpful to me over the years

Alice Pangia

20 de ene. de 2015

Art Palazollo was the person that checked me in and listened to me try to explain the noises I had heard and what had happened. He was excellent at asking the right questions and figuring out what I was saying. He made me feel good about bringing my car there. It turned out that they could find nothing wrong and it was checked out thoroughly. Everything was tight and as it should be. He told me even before leaving the car that it might have just been a chunk of ice dislodging. We felt it was best to have it checked out anyway. The cost of just checking it out was explained right up front. It checked out fine and I have peace of mind. I would definitely bring my car back for any needed service. It was another great experience. Thank you so much.

V. & G. Amatuzzi

20 de ene. de 2015

My husband and I recently purchased a Toyota Rav 4 from Lia Toyota, Colonie ,NY. Our service couldn't have been better. Our sales person, Mark Stryker, was personable, very knowledgeable and patient with the multiple trips we caused him to make to management as well as with me changing my mind every five minutes about color and features required. You will not go wrong requesting him to be your sales person. The dealership is clean and well staffed. They have a comfortable seating area and a coffee machine that actually serves enjoyable coffee. I will be back for another RAV4 in the future.

Les S.

19 de ene. de 2015

Shaun Cuff did a great job of explaining what would be included in my service and then told me what the technician found that required correction. Nothing was done without my authorization. The estimated wait time was accurate and it was nice to be able to read in the waiting area without having a TV blaring nearby. All told, a very good experience.

Chris Graham

17 de ene. de 2015

Have purchased 2 vehicles from Lia Service is always excellent Tom Sinkora, Steve O and Eric top notch. Always service my truck at Lia

Frustrated

17 de ene. de 2015

I own a 2013 Rav which is clearly a lemon. I owned a Rav previously which I loved. My current car is more luxurious but I have had it in the dealership at least 5 times in the past year. I have had numerous problems which miraculously get fixed when I bring it in only to malfunction again within a few days or weeks. Toyota gives me a lot of lip service but they never really resolve anything. I also get horrific gas mileage--barely 20 mpg. The dealership says there is nothing they can do. If you have a car with no problems this is a great dealership--the staff are friendly, the service staff are great and really try to accommodate you but there is not much they can really do. After hours spent there waiting for service for yet another problem I told them I wanted another vehicle. i never heard back from them. I will never buy another Toyota and will never buy from Lia. At least at Fusillo you get a cruise...

Liana

15 de ene. de 2015

I have bought cars from Lia since 1995 due to the fantastic polite, friendly and professional sales service I have always received there. Michael Swint is simply another example of that incredible service. He understood what I needed and showed me a car that was perfect. I can not recommend this dealership enough. Even Aaron, the gentleman who handled my financing, was awesome and even recommended a movie he thought I'd like. Thanks so much yet again, Lia!

mariegina

13 de ene. de 2015

Went into the service department a few weeks ago and dealt with Rick. Was very nice, gave me recommendations for my car told me what I could wait on and what should be done today. Never any pressure to buy anything. Treated me like he actually cared. NO complaints will be back again. Thanks!

JDuncn

12 de ene. de 2015

We always bring our Prius to Lia for scheduled maintenance. They always do a great job, and we love the had wash. We brought it in last week for a 5000 tune up and were very pleased with our support from Stephen Ogaard who even came and found me directly when the service was done. It was helpful to be one and on our way. We have always found the staff helpful and friendly. We have used he van service and on longer appointments and found that helpful also. Thank you.

Sandy

23 de dic. de 2014

I went to this dealership to get my oil changed. The person that was helping me, Shaun Cuff, was very professional and friendly. He greeted me right now and took my car in for the oil change. He noticed my state inspection was expired days ago and took care of it for me. He came back shortly to explain to me that one of my tire needed to be replaced. He also gave me a list of different tires to choose from. I was very happy with the fast and professional service. I will definitely come back here again.

Don K.

22 de dic. de 2014

The service and the people were the best that I have dealt with in quite some time, I mean like the last ten years. I am on oxygen and Richard Grugan was very helpful and courteous when I needed to trade my oxygen tanks out. Also there were other employees that were concerned about my breathing and they also helped, the guy was in the service area and he went to my car to get me the new tank and to put the empty tank back in my car while it was being serviced. There was a woman from the cashier and parts area and she also helped me, I am very sorry that I don't know there names but Thank You very much!!! Richard was right on the money when he told me how long the service to my car would take. Great People !!!!Don K.

Knd22

22 de dic. de 2014

Convenient hours, able to schedule everything online and comfortable waiting area. Appointments run on time and Kodey Stanley along with his staff are willing to go out of their way to be helpful and explain everything in thorough detail. Excellent customer service skills.

Diane S

22 de dic. de 2014

I always have my car serviced here primarily because my rep Steve Oogard is terrific and because I like the quiet waiting area. The hours are convenient as well.

Whitetail

22 de dic. de 2014

I purchased a new 2015 Toyota (Tacoma) 4WD Double Cab 0n 11/29/2014. The salesman, (Tom Pottenburgh was outstanding. I would purchase another vehicle from Tom in a heart beat. The service department was very accommodating and professional. It has been a pleasure working with Lia Toyota of Colonie.

MD SAIFULLAH

27 de oct. de 2014

I was looking for a certified used vehicle from dealers. I saw different car on different dealers.But Lia Toyota in Schenectady is different. It was different from others for their Excellent customer service, Repair quality and Credit approval.

Dissatisfied Long Time Customer

6 de ago. de 2014

Been A customer of Lia Toyota since 1992. After our latest purchase of a used car we were convinced to purchase an extended warrenty by a member of the sales team. Was told it would cover just about everything except items like: brakes, tires and battery. The electronic monitor for low tire inflation was not working correctly, it was indicating low tire pressure when in fact the tire pressure was correct in all tires. I called the service department to verify that this item would be covered and it took 3 days to get back to me. I was told me it was not covered. I tried to contact 4 different sales manager to to get a clarification as to why this item was not covered and did not recieve a single call back. That to me is terrible customer service. If you still aare interested in buying a car there do not purchase the extended warrenty from them because they will not back up.

ToyotaOwner

30 de jul. de 2014

I love this location, I bought my car there in 2003 new, and have only taken it there since. Every time Toyota has been fast, professional and honest with their diagnosis of my car and service. On one visit, general maintenance took longer than expected so they credited the visit. Just recently with a second maintenance visit (remember the car is 10+yrs old now), their original diagnosis did not catch all the complication since my car has a few unique parts and they weren't just listing things to unnecessary replace. They were upfront, credited the first visit, provided excellent service to quickly repair, and have always given me honest prices. I have complete piece of mind when I take my car here because they've never attempted to inflate problems, or recommend maintenance or repairs that aren't truly needed. Usually they'll tell me 1-2 years before something needs to be fixed they see it gradually wearing down, warning it me so I can take preventative steps and avoid unnecessary costs. Their managers have proven to have great customer service, and I will continue to visit them for all car needs. I highly recommend to ANY Toyota owner. They are an honest location with the right ideals in mind.

Mark

19 de may. de 2014

Was told in emails they would beat my price. Drove over a hour. Was told NO. I feel Lia does this just to get you in the door. It was a TOTAL WASTE OF MY TIME!!!! Went back to dealer in Kingston, NY and bought my New Sienna XLE AWD. Will never go near Lia again. WASTE OF TIME

Jeff - 2011 Camry SE

24 de abr. de 2014

I just traded in my old car for a certified 2011 Toyota Camry SE. First and foremost, I love my new car. I got the extended warranty for only $9 per month more, and it extends my original warranty from 7 years 100,000 miles to 8 years and 125,000 miles. The Toyota brand has excellent resale value as it is, but with the transferable warranty, it's now even better. As for my experience with the dealership, it was top notch. I've bought a lot of cars in my life, and this was by far the best buying experience I've ever had. The dealership is new, clean, comfortable, and has plenty of free coffee/drinks if you happen to be there for a while. The finance manager was very friendly and other than signing paperwork, I didn't really even have to deal with him because my salesman took care of everything. That leads me to the best part, my sales guy. If you go to Lia Toyota of Colonie, ask for Kevin. I knew what I wanted and when I got there, he immediately took me out for a test drive. It wasn't your typical 30 second trip around the block. He took me out on a main drag, through some side streets, and even out onto the highway so I could get a feel for all types of driving. He was friendly and very easy to talk to. When we were done, he answered all of my questions, all the while he wasn't trying to sell me anything I didn't want. We went over the numbers and made a deal in about 5 minutes. Plus, there was a pretty bad scratch along the bumper that I said I'd like to be fixed. Kevin said he would take care of it, and without another word, it was in the shop and fixed professionally and was ready later that day. I couldn't have asked for a better buying experience, and when i'm ready to buy again, I will definitely be going back to Lia Toyota. Oh, and the car is used, but it looks and drives brand new. Everyone should at least consider Lia Toyota for their new Toyota or a used car, you won't be sorry. And ask for Kevin, he makes it enjoyable and stress free!!!!!

mrbrony

11 de ene. de 2014

Salesman were unfriendly and when talking to them never invited you in there office to try to make a deal with you. Went there once in the summer and 2 weeks ago. We had 2 different sales people and got treated the same way. They had all these 2013 Ravs what we wanted to buy but to me they didn't want to sell them. I would never go back there again. Ended up buying a new Ford Escape that same day from Latham Ford. My wife wanted to kick the salesman's butt from Lia Toyota that's how bad they treat you there.

Tia Mary

21 de dic. de 2013

Purchased my 2nd Rav4, and had a very knowledgeable salesman Moustafa Rady Pleased with the entire process through delivery. I found the dealership to be comfortable, and clean. Would recommend to anyone.

Deb

26 de nov. de 2013

Easy. Great service from Brent. A pleasure doing business with the Lia dealership.

Debbie

26 de nov. de 2013

Purchased a 2011 Rav4. Brent was exceptional, friendly and knowledgable. The Lia dealership was great.

Chrisz

25 de oct. de 2013

I just purchase my 1st Toyota, Rav4, what a wonderful experience with salesman, Ben Sledziewski and the entire staff. I was very please with the entire process right from the test drive, through the purchasing, through the financing, through delivery. I can't think of one thing anyone needs to improve on. The dealership itself is very nice and clean and everything seemed very organized. I felt very much at easy and would highly recommend Ben and Lia Toyota. Great Job!

sofia urena

25 de oct. de 2013

Hi I love the service in lia toyota,and Scott Weis always gives great service,he is respectful ,kind,and always has a smile to give,always making shure everyone leaves happy,thanks

joshua urena

25 de oct. de 2013

Hi I love the service in lia toyota,and Scott Weis always gives great service,he is respectful ,kind,and always has a smile to give,always making shure everyone leaves happy,thanks

Rick

12 de oct. de 2013

Salesperson came out with the keys to the 2013 prius, and went with us for the test drive I told him I wanted to try a Prius C to see the difference between the cars. It took him about 10 minutes brought us one, and told us he had other customers, to take it out on our own. We did, and decided we would prefer either the used Pruis one or a new Prius 2, it would all depend on what I would get for my trade value on my car. He asked me what I was looking for, I told him, and he told me he would check but did not think I would get that. Came back over to us told us no on the trade value ,and walked away. His attitude changed drastically, and not for the better. Just so you know if there had been a counter trade offer, we may have purchased the car,but his attitude at the end , turned us off completely. So I went to Mohawk Honda, negotiated a deal with them and purchased a civic hybrid .

Toyota owner

21 de ago. de 2013

We bought our Tacoma from Lia, and thank God the truck sold itself, because the dealer did not. The salesman (Brian) was very non-chalant about the process, acting as if we were taking up his precious time. The finance department lied to us, actually including the extended warranty in our quoted monthly price, then asking if we wanted to purchase the extended warranty for "a few bucks more a month". No one returns your calls if there is an issue, and no one followed up with us after the purchase. We made the mistake of purchasing our Highlander from a different Lia dealership, thinking it was the Lia Toyota only - and all the Lia dealers were all the same mind-set. We were pressured and I ended up getting the Highlander when it wasn't my first choice. We love our Tacoma, but we are trading in the Highlander - at a different Toyota dealer - for the vehicle we really wanted - a RAV4.

erikag78

22 de jul. de 2013

The check engine light came on the Matrix car, it only has 8,000 miles on it. Brought the car to Lia Toyota of Colonie, where the car was purchased. I was told they would need to do a diagnostic test to get the code and it would cost $103.95. When they ran the code they found out that it was the gas cap wasn't on properly so they would discount it to $50.00. I asked to speak to a manager, who never came out to speak to me. The manager, Tom returned our call a few days later as we were unhappy with the amount charged. The manager Tom was mad that his employee only charged us $50.00, he said it should have only been reduced by 10% and that he would deal with him internally. Long story short, if your check engine light comes on do yourself a favor and go to Pep Boys, Auto Zone, or any auto parts store in the area, they will check the code for FREE. Not only do I have a bad taste in my mouth from this rip off, but the managers attitude really left a lot to be desired. If thinking about purchasing a car here, remember it is not just the purchase price that counts, know who and what you are dealing with.

Brian

11 de may. de 2013

Was sent by a friend who works higher up in the finance department for Lia with the expectations that I would be taken care of. As soon as I arrived at this dealership I was lied to and given false promises. The salesman was friendly enough but did not act professionally and made several errors. Some errors which made me have to return to the dealership to correct. The guy in the finance department made errors which I brought to his attention before leaving the dealership with my new car and I was told it was too late to correct it. I was told I would have to wait until the paperwork was processed to correct. After the paperwork was processed they agreed to correct some of their errors but refused to correct them all. This error will end up costing me more for my loan and payments. I returned several times to have these issues corrected and was told even the general manager was aware of the situation and refused to correct it. Afterwards, I spoke with my friend, and they even refuse to ever recommend anyone to Lia ever again... So take it from a long time employee from higher up in the company... Go somewhere else!

Frank D

21 de feb. de 2013

Lia Toyota has a very good service department. The service department is very helpful. Lia Toyota facility is a very nice place. I will continue to have my Toyota serviced there.

pj12

21 de feb. de 2013

Had a good experience with this dealer. Went in , saw the car i wanted and THEY made it happen in an hour. Picked it up 3 hours later!!!

JennC30

20 de feb. de 2013

I have only used Lia Toyota for Servicing/Repairs and I've been happy with the services they provide. I like that I can reserve my appointment online with what I want done with the car, they great you as the car comes in, and in most cases, have the car ready when they say it will be ready. I also appreciate they do not condescend or talk down to me (as a woman that is VERY much appreciated!) Their facilities are impeccable and if you've got to wait for your car - one of the best waiting areas I've ever seen!

MwM

20 de feb. de 2013

I have used Lia Toyota of Colonie for service since I bought my first Tacoma from a private owner in 2009. Since then, I have also serviced my Avalon and my most recent Tacoma (both bought through private owners). Lia's service department has been excellent and their staff friendly and knowledgeable. I have always been hesitant to do business with a dealer but my experience with Lia has been nothing but excellent. Their semi-annual oil change deals are awesome at $10! I would definitely recommend them to anyone who owns a Toyota vehicle.

redlady1295

20 de feb. de 2013

Bought my 2006 Toyota at Lia and was impressed by the no pressure sale. I had been to various dealers throughout the Capital District and it was like a strong arm from the sales person. At Lia I decided on the vehicle and they went out of their way to accommodate me. I have brought my Toyota back to Lia for service over the last 6 years and they have been quite happy to help me fix the very few concerns I have had with this vehicle. I like the fact that the staff is very informative and the dealership is clean and customer friendly.

12SiennaLEgrey

20 de feb. de 2013

Traded a Mercury Sable for a 2012 Sienna LE. Good price, low rate, had the color we wanted. No problem at all. Been back twice for service - quick & easy.

richardvitkay

20 de feb. de 2013

I had a 1:15 PM appointment for an inspection and rear windshield wiper replacement. I arrived at 1 PM. My arrival in service bay went unnoticed for a while so I got out and stood up. Then I was noticed and brought inside. Art processed my service request and asked if I was waiting and I replied yes I would wait in waiting area. I read a newspaper and after about an hour I wondered what was taking so long. I noticed there was a steady stream of cars coming in. Later I noticed a monitor with what appeared to be progress of cars being serviced and my name never was displayed. After waiting about two hours I went to ask Art for progress report. He looked on his PC calling up my name. Then went looking for my card. He went to cashier and rifled through papers. Then he repeated everything. I pointed out my car in bay. Finally he said there was some confusion and another customer had paid my bill. He went looking to see if customer had left. Then he called customer and explained mixup. All the while I am waiting while he could have just had me pay my bill and leave. Then again looking through papers at cashier. Finally I was brought to cashier where I paid.

junkie83

20 de feb. de 2013

Went to do routine maintenance. This was my first time here because I had just moved to NY. My new boss recommended this location to me because it's large and organized, unlike the other Toyota dealers in the area. I did go to another Toyota later and he was right, the Lia dealership was bigger, shiner, with a higher amount of traffic, but very organized. They kept my appointment, they were efficient, and everything went fine.

bvanzutphen

20 de feb. de 2013

Appointments have always been easy to keep, the waiting area is very accomindating. Staff is knowledgeable and quick with a response to questions.

jmani

19 de feb. de 2013

I purchased my car at Lia Toyota last year and had a great sales person who helped me. I bring my car in for service all the time. The service department is clean, the service people are pleasant and efficient. Being able to relax in the waiting area with a fresh cup of coffee is great. Lia has become the only dealership I will use. Thanks Lia Toyota

DanaMG

25 de nov. de 2012

This dealership did a superb job in their follow through. I'm known to be a bit difficult, to say the least!! Scott never didn't answer a question of mine and was always available to help me!!! Both gentlemen were eager to accommodate me in finding my NEW vehicle! I'm so happy that after the time I've spent searching for the car I wanted, I was able to purchase one here! Wonderful sales and staff, I would recommend this dealership in a heart beat! Thanks for having consideration and customer service that is top notch. Thanks again for all of your hard work and dedication to the "customer", I appreciate it! Dana G

DanSorino

24 de nov. de 2012

Lia Toyota's current management has proven that they are nothing short of crooks. The deal I was sold when I bought my 2011 Tundra Platinum was 5 free services over the next 25,000 miles that I put on my truck. That was 11 months ago. Today, Michael in the service department explained to me that he did what he could, but the new sales manager Andy Rainone refused to honor the last 2 free services that I PAID FOR with the purchase of my Tundra. This is inexcusable, and completely changes the face of Lia Toyota since Greg was the sales manager. This is an edit to my original post which can be seen below. In my original review, I explained how outstanding it was to deal with Lia Toyota, but since my original review I was forced to edit this review, and give a POOR rating. Adam Santiago, William Morse, and Greg, the sales manager have all left Lia, and I feel that the integrity of the business has suffered since then.--SEE ORIGINAL REVIEW BELOW--Couldn't have asked for more from these guys. Everybody, from start to finish was not only good, but was actually impressive, and they still are today. I literally just left there an hour ago, for routine service. A few months ago Adam Santiago worked a great deal on a Tundra that I didn't even realize was available, and made everything extremely easy, with no pressure to buy, just a deal that NOBODY could pass up. Now, I usually can't stand talking to finance guys, but Jack Izzo was awesome. Easy to understand, up front, and 100% honest. And William Morse is the guy to see about service, no hassle, and doesn't have you standing around, and gets you what you need. Do yourself a favor and stop in to see these guys.

c.escobar

24 de nov. de 2012

Before the new overhaul I had no issues with Lia. However, since they got the new showroom service and quality has really gone down. The service representative, Steve, was rude, condescending and patronizing. I've owned my Toyota for four years, I'm very well aware on how it works and doesn't work. Obviously I wouldn't know what exactly to ask for if I didn't. It feels apparent that since I'm a woman I'm automatically classified as the less knowledgeable about my car. Which is not only insulting, it's very, very rude. The only reason I will go to Lia anymore is for necessity. If it's not necessary to fix my car I will not step foot in that building. It's not a pleasant experience at all.

diane

26 de sep. de 2012

HAD A PROBLEM WITH MY LEATHERSEAT,WHICH WAS UNDER WARRANTY.WHEN I WENT BACK THEY TOLD ME I CAUSED THE PROBLEM.HAD THE CAR 3 MONTHS.TOLD BY OTHER DEALER THE LEATHER WAS DEFECTIVE.LEATHER STARTED TO CRACK.THEY DIDN,T HELP ME AT ALL,hAD TO GO TO ANOTHER TOYOTA DEALER 90 MILES AWAY TO HAVE THE PROBLEM FIXED.I will never go back to them and advise anyone who wants to buy a new car to stay away.2012 camry xle model

irina.raskin.1

21 de sep. de 2012

They told me that the motor in my sliding door "FAILED" and needed to be replaced and would cost $1750.00. When I came home I got my sliding door to work ALL BY MYSELF and it is still working, which means that the motor could not have "failed" as they described it. Moreover, they drained my battery while my van was in their shop and now I have to spend another $100 plus labor to replace my battery. They refuse to take responsibility for this or to accept that they misdiagnozed the problem in my van. I WILL NEVER SET FOOT IN THEIR SERVICE SHOP AGAIN !!!!!!!I think what their doing can be described as plain FRAUD.

Mattymallard

9 de ago. de 2012

After being rear ended last week, I brought my car to Lia Toyota and I could not have asked for better service, Estimators went over my car asap and had me set up with a rental that day. 4 days later my car was like new and even fully detailed.

tcrance

8 de ago. de 2012

I had dealt with a great salesman by the name of Dave Vickers. Drove 4 hours to buy a "TOY" 2011 Rubicon. The inept and unprofessional F & I guy named JACK literally locked my paperwork in his office for over an hour AFTER my loan approval. Leaving both the salesman and myself in limbo. I would have walked out but stayed to have the opportunity to tell Jack why he lost the sale.

joeblaue

20 de may. de 2012

Told me tranny was almost empty, funny because I checked level before leaving car. Had to tell them the ECM was a recall and that was the problem. Took them all day to replace a part that the book says should take 1 hour. New part had the same part number as the old one? I will be buying Honda from now on. Lia Toyaota in Colonie has the worst mechanics and service reps in the world, don't go there.

Corolla06

26 de abr. de 2012

Fran was extremely nice and helpful when I initially called for new tires. He helped get me a great deal. Once there, Chris Cook took care of me. She is friendly,personable, straighforward and honest . She tries her hardest to get the best deal possible for her customers. She took the time to save me the most money possible and I am grateful to her. My car is always in good hands when I go there and I will never go anywhere else. Thank you!

d.jasinski1

19 de mar. de 2012

I sent an inquiry regarding a new Sienna to Lia'a website. I received a call from Scott Risley in a timely manner. I told Scott I would be in Saturday, March 17, 2012. When I arrived Scott met me and handed me off to salesman Frank Krein. Frank took us for a test drive and we settled on the Sienna XLE. The price range Scott gave me over the phone was mid to upper $32,000. This sounded very good to me. I informed Frank that I would be trading in my 2005 Lincoln Town Car. He took the keys and I assume someone looked at the car. After around an hour of talking and looking Frank introduced me to Greg Byer, General Manager. Greg asked if I was ready to buy. I said this was our first stop and I would be looking at a Ford Explorer and the Honda Odyssey. At that point Greg said stop back when you decide that the Sienna is the vehicle you want. I was not given a trade-in value for my car. At that point I felt like I was given the bums rush. We stopped at Toyota first because it was the vehicle we really wanted. If we could have struck a deal I would have signed that day. We then went to Rensslaer Honda and bought a new Odyssy. I picked it up on Monday 3/19/2012. The Honda people were great.

MiMi June

7 de mar. de 2012

I bought my last two cars from Lia and could not ask for better service. Unfortunately my car was re-ended in an auto accident and I had to have the bumpers replaced, etc. The service that I received from the very beginning was outstanding. When I picked up my vehicle - it looked like new. Thanks Lia for both great workmanship and for Great sales people who went the full mile and more for me. No doubts where my next car will come from and no doubt who will be servicing it.-

KDF2012

27 de feb. de 2012

We went to Lia to look at a 2011 Prius. We did not know a lot about the hybrids and had never driven one before. We took the car for a test drive and liked it. On returning from our test drive Brent asked us if we had any intention of buying a car that day. We told him no (Lia was the first dealer we had been to and we wanted more time to think about it). Brent replied that he had another customer so if we were not going to buy that day that he could not spend anymore time with us. We did not appreciate being blown off because we would not rush into a sale. The next day we went to another dealer, received excellent service and bought a new Prius.

femoris9

26 de feb. de 2012

It was a pleasure working with Yvette, she had the vechile I wanted to look at waiting out front. We went for a test drive she explained alot about the vechile. I picked it up two hours later.

Azuredge

8 de feb. de 2012

Yvette is great. She speaks to you like a person not a car sales rep. She is very funny and a friendly person who truly cares about her customers. We would personally recommend her to everyone. Because of her great personality we nominate her Capitol land's first "Hawk approved" car sales rep.Your friends, -Paul & Tiamat-

Joe blow

4 de feb. de 2012

They finally fixed the car after repeated lies and even tried to charge me for a waranty repair. I will never buy a car from them or go there for repair again.

Lmd823

31 de ene. de 2012

Very welcoming and knowledgeable staff.There are so many choices of vehicles.The sales person was extremely adept at explaining all of the features of the vehicles.I felt there is alot of value for the cost of the vehicles.

hugeld

27 de ene. de 2012

the work was finished beyond my satisfaction and before the time promised.I own a small busisness and have a number of vehicles of various makes and models and Dan has always taken care of me.I followed him over from DePaula and he has continued his excellent level of service!

Hotrod12110

20 de oct. de 2011

I purchased a used corolla that had extensive paint issues. Now I know I purchased a USED car but the paint was horrible . Mr Beyer the general manager introduced me to Dan Wheeler the body shop manager . Mr. Wheeler seemed a bit taken back at the task at hand. After looking the car over top to bottom Mr. Wheeler checked with the lovely lady in the rental dept. to see if they had a loaner car available and they did . Mr Wheeler had her assign me the car which was the twin to mine.(less the paint issues) . He simply said we will take care of this. Four hours later he called and asked me to come take a look. When I showed up Mr Wheeler had it parked in front of lia's very nice body shop .My car looked new Mr Wheeler went above and beyond he and his fabulous crew should commended. I strongly recommend anyone to this place. Top notch service at a top notch facility!

wrench3

10 de oct. de 2011

Ihad an issue with dry tree sap on my 2010 tundra ,i stopped in just on a whim to see dan. He said to drop it off and he would check it out i was called the next day and was told it was all set come and get it . WOW talk about great service,i'll make sure i tell every one. thanks dan and all the hard working guys in the body shop.

fdickers

10 de oct. de 2011

Excellent service!! I am the owner of a 2011 Toyota Rav4. I purchased this vehicle at the competitions dealership. I was involved in a fender bender the day that I dropped my vehicle off. I was at my selling dealer who informed me that he couldnt get my car in for a week. I have heard of the Lia Collision Center from a television commercial. Mr Wheeler came out and saw me looking at my car and asked me what happened. I explained and without hesitation he assured me that it was only cosmetic and it was actually quite a basic repair. He loaned me one of his loaner cars and my insurance company came the next day to estimate the repairs. My car was fully repaired within three days! When I came to pick up the car I couldnt believe it but it was fully detailed and looked better than new. Mr. Wheeler went over the repairs with me and made me feel much better. I felt as though I left the Lia Collision Center with a new vehicle. Great job! I will be buying all of my cars from Lia Toyota in the future and will be using their service department as well thanks to Mr Wheeler.

rkrough

31 de ago. de 2011

Typical buying experience,Salesman did the soft sell and the closer did the hard sell, I never buy extended warranties but in light of previous 4x4 truck ownership experience I was confident this was a reasonable gamble to take for $1400. Price was fair on the truck. They low balled me on the trade but came back up to blue book when I began walking out. Pretty much the same as every dealership I have ever been in. I would buy from them again

benmfriedman

6 de ago. de 2011

I had a loose heat shield on my 06 Corolla that needed to be fixed. Lia ordered the necessary part and scheduled me for a repair appointment. When I showed up for the appointment I waited for an hour and a half before they told me that they didn't have the part yet and it wouldn't be in FOR A MONTH. The service rep then proceeded to tell me that I shouldn't have come in without having checked that they had the part, even though they had assured me the part would be in when I scheduled the appointment. Only grudgingly apologized when I demanded it. Totally incompetent and rude. Avoid at all costs.

coppercat

8 de jul. de 2011

Signed papers for a car not yet prepared for sale. Lots of fine scratches on the trunk and both sides; were assured they could be buffed out. Picked up car when they asked us to, and the scratches had not been taken care of. Very poor advertisement for the company. I'd be ashamed to let a car go off a lot like it did. Now I wonder if the oil was changed, if the pre-certified inspection was thorougly carried out. The car was vacuumed and washed. Simonized? I don't know. I have called Greg Beyer twice about the issue, and he has not given me the courtesy of a call back.We were ushered into an office to work out finances. Instead we got a sales pitch for buying "insurance" against any repairs needed in the next seven years. This was a hussle, and we didn't expect it or appreciate it.

coacht14

26 de jun. de 2011

The worst experience I have ever had. The salesman was fine at first but the financial guy Aaron was terrible. Long story short I was origianlly going to lease and then decided to finance. We had already been at the dealership for 5 hours so we had planned on meeting a few days later to go over some things. I made a phone call with a few questions and my call was never returned. When I called back again and got through I could not get a straight answer form him on purchase price, interest rate etc... He kept telling me "don't worry about it" and even told me he thought I was "over thinking the process". I never signed a purchase agreement and when I realized I was not comfortable in making this deal I called to tell them and I was actually hung up on by the sales man. I went in for my deposit the following day and was informed that "although I am not happy about not making the deal, we already had your insurance changed and I would hate to see you driving uninsured." Gee thanks I finally got my deposit back but I will NEVER go back or recommend anyone to LIA.

IRBA

2 de jun. de 2011

Went in at 7:55am for the 5000 mile Toyota Care complementary service and was all set at 9am. There were like 15+ cars in front of me, but their 24 bay service area was pleasantly efficient and kept their promise of finishing the job in an hour! Also, the service advisor Jodi was very friendly, and the whole show room and service waiting area is nice, clean, and spacious.

JB1122

23 de may. de 2011

I bought a new Tacoma from this dealership and worked with Phil Armstrong. When I took delivery, I noticed there was a plastic film covering both headlights. I asked Phil about it and he said not to worry, that was normal and would wear off over time. I got the truck home and noticed that one of the fog lights was not working. I looked under the truck and saw that the lamp was dangling by the wires (it was no longer plugged into the fixture). I also noticed there was some damage to the mounting holes for the plastic bumper cover and some of the clips that hold it on were missing. I contacted Phil and he said to bring the truck in so they could look at it. He also promised to reimburse me for my gas since I live 100 miles away from the dealership. I set up an appointment (through Phil) to get the truck looked at and then emailed him the day before the appointment to confirm. When I got to the dealership, the service department said that I did not have an appointment, but that they would fit me in. Three and a half hours later, my truck was ready. The film on the headlights would not come off, so they had to special order new headlight assemblies (which meant another 200 mile round trip to the dealer). They did fix the fog light and attached the missing clips for the bumper cover. Billy Morse in the service department was extremely helpful. When I asked Phil about the gas money he promised me, he went back on his word and said they don't do that anymore. He then gave me $20 because he felt bad (the round trip was $50). I also noticed a scratch in one of the doors and mentioned it to them. Billy from the service department tried to get it buffed out, but it was under the clearcoat, so it would not come out. When he asked Phil what they should do about it, Phil said "too bad, the customer already took delivery of the truck". It is nice to know that once you sign the papers and drive off the lot, this is how you get treated. I sent 2 emails to the general manager of the dealership, but never got a reply from either of them. I went to this dealership because they offered the best price, but sometimes you end up getting what you pay for.

asilver27

11 de may. de 2011

I orginally bought my car from Lia and recently had it serviced there after a bad experience somewhere else. The staff at Lia were wonderful, the customer service and experience of the staff was great too! I was treated fairly, with respect and my car was done earlier then promised! I will not trust my car anywhere else from now on. I do Quality Control for a large insurance company and evaluate Customer service and customer satisfaction so I am "grading" people all day on their level of customer service, the staff at Lia was fantastic!Allison Silver

RoyP

3 de ene. de 2011

Mike West was very good to my wife & I. He took extra care and time to make us feel completely at home. I would buy another car from him anytime.Tom Sinkora answered any questions that I had about our new Prius. I feel right at home when I enter the door to this dealership.They were very good to my wife & I. Also to our Son that also has purchased a 2010 Prius from Mike West.

robertv-troy

15 de ago. de 2010

this dealer would not honor the contract or the deal that was made. the salesman and sales manager both told me the car was going to be 0 persent intrest I WASTED 3 TRIPS driving from troy to schenectady. i also gave them a $1000. deposit for the car...I got a great new car from ADVANTAGE SUZUKI.....

jellybeanjean

8 de abr. de 2010

I think this dealership is fantastic! I've been going there for about 6 years and Ive never had an unpleasent experiance! I love how I always get reminders for when its time to bring my car in at my age it is extreamly importaint! Both Mark & Morgan were extreamly helpful & pleasent, they both made sure I was up to date to the status of my vehicle the whole time & made sure I was able to get every discount I was entitled to. I did buy my vehilce from northway toyota (sadly) but luckly after my disgusting experiance there it was made clear that I never should return back! But if it hadnt been for that Im sure I would have stayed at northway because it is alittle closer to my house but then I would be missing out on the pleasure of dealing with lia. So thanks northway! :-) I do reccomend everyone to give Lia a try I can promise you will have an excellent experiance!

vtracey

15 de ene. de 2010

Jay was very friendly and helpful. The dealership is all brand new and very customer friendly. We completed our purchase and drove out with our new vehicle in 2 days time. Everyone we dealt with at Lia Toyota was very professional and friendly. I am a repeat customer and would recommend Lia to anyone. Ask for Jay!

retired301

7 de dic. de 2009

Went to two other dealers in the area looking to trade my 2007 Prius for a 2010 Prius. I was not satisfied with the price they offered me for my vehicle, so I decided to try LIA in Colonie. I spoke with salesman Phil, he was nothing but courteous and then I met Sales Manager Toby who was also very courteous and he gave me an offer that beat the others considerably. Needless to say I ended up buying a new 2010 Prius and every step of the way Phil and Toby treated my wife and I in a very courteous and professional manner. The operation of this business is beyond everything and I would recommend them to anyone looking to buy a new or used vehicle. If you do go, ask for Phil you won't be sorry.

mellowchick8

18 de ago. de 2009

This was my first time purchasing a new car so the whole situation was already stressful. After finding the car I wanted, it seemed that everything was going well. Almost 2 weeks after I have picked up the car and I have had all sorts of headaches that should've been handled by the dealership. No antennae was placed on the car, it left the lot with dents that apparently can only be fixed on Wednesdays WITHOUT an apppoinment, insurance dates were messed up and have to re-sign paperwork (45 minute drive for this), and information that was previously faxed over wasn't viewed until 2 days after (only to find out that new information needed to be faxed). I found this place to be extremly unprofessional and unorganized, and frankly would like to stay away from the service department in the future.

jross

7 de ago. de 2009

Had an absolute horrible experience here. The manager was argumentitive and very condescending. While in discussion with salesperson, Toby came over and talked down to my wife and myself. He inferred we didn't know what we were talking about and told us to try and match his deal somewhere else. While he was doing this, another manager, Joe I think, well anyway he was pretty fat and just sat there eating his lunch while laughing. We took this "dynamic duo" of managers up on their challenge to shop the deal and not only did we match it, we beat it by 350 dollars. Whatever Lia family member owns this horribly run dealership....great job on your choice of managers to run the place. What a great building, too bad its run by a couple of idiots. We will never return there for anything ever!!

Lilly2

22 de jul. de 2009

Granted they give you a good price at LIA but that is the only thing they have to offer. After signing a purchase agreement with them and giving them a $200.00 deposit I quickly canceled. My sales person did not return one of my phone calls and for that matter, no one there returned my calls. I only received a call from the LIA sales manager when, I left my salesperson a voice mail stating it was my legal right to cancel the contract and receive my deposit back. I will never set foot in a LIA showroom again. The few dollars a month that you are going to save is not worth the hassle trust me. It was like pulling death trying to get that same sales manager to credit the $200.00 back. My advice STEAR CLEAR of this place.

LathamGuy

25 de jun. de 2009

Be very careful in the service end of this place. Looks can be deceiving. The showroom and waiting areas are immaculate, but there is a seedy aspect to what goes on behind the scenes. They are constantly hustling for bogus and unnecessary repairs and they overcharge on simple diagnostics. I've gone here several times because it's convenient, but I've always regretted it. I've bought my cars at another Toyota Dealer a few miles away, simply because I don't trust the service people at Lia and don't want to take any chances with their sales department.

Dude12345678

26 de feb. de 2009

Purchased a certified pre-owned Prius. It is currently in the shop and they have found this car was in a previous accident. CarFax did not pick up on it and per the certified pre-owned program, and exhaustive check of the body intregity is conducted. Currently working with Toyota HQ and Lia Toyota with the option of legal services being explored.

mooney8204

17 de oct. de 2008

We had a horrible experience last 10-16 night. We purchased a highlander the presure and pushing to pick it up was unreal. They didn't let us test drive it we had drived a highlander with all the bells and whistles and this car we purchased had been sitting in the showroom for 194 days. We finally asked that we test drove it and the car hesitated between 30 and 40 and the headlights had mostiure in both of them. I didnt want the car after that and the salesman turned beligerant and nasty and bascially called us a liar and we asked for our $2,000 deposit back and then to speak to the MGR at which point he stormed into the room and announced to everyone in the showroom that this guy is being an ASS and wants to talk to you at which point the MGR turned his back to us and watched his tv and never came out we left after 5 minutes. I wouldn't recommend this dealearship at all

lassie1

27 de sep. de 2008

Stopped and explored the 2009 Yaris and 2009 Corolla I couldn't believe the unprofessional attitude they looked at my trade gave montly figures for both cars they would not disclose my trade allowence and interest rate on the loan. I requested Paul provide this info he told me the manager was too busy. Obviously I walked away never to return and purchased my car elsewhere. I will never assoicate myself with any Lia Dealership in the future.

mknancy

28 de ago. de 2008

We are purchasing a car - looking at a Toyota Corolla. We were quoted a price by a salesman (Phil) - along with a trade in price. He never returned our calls after a day or so. We sent an e-mail to the dealership, and then dealt with Bill Boland. He PROMISED this would all be taken care of, and Phil would call us right back. He NEVER did. Bill wanted to make it right, and told us he would call us back with a new offer. He did call back, told us the original offer stood, but he could not guarantee the price offered on the trade in. I would RUN AWAY from this dealer as fast as possible. What a waste of my time-- I am SO glad I did not waste my money here - especially after reading some of the reviews. It sounds like the old bait and switch technique. If this is the way they treat people in a sale, I would hate to think what would happen if we ever needed service. We live over an hour away -- I would rather pay more for a car, and deal with honest people. I have such a bad feeling about this dealership -- BE CAREFUL.

kelsup

22 de may. de 2008

I have been looking for a vehicle that would be reliable for me and my family. I wanted to feel comfortable with the vehicle and the deal i would be getting. I had been shopping around and stopped at Lia Toyota, i found exactly what i wanted and Dan a sales man went out of his way to make me feel comfortable. He made sure i understood every detail about the car and the paperwork. I appreciate all of the help and great business. Very professional and met all my needs. Thank you for everything...

shawnlatoursr

30 de dic. de 2007

I froze my ass off waiting outside looking for a tundra truck.went inside and walked around for about 15 minutes and was greeted by noone.I Called from my minivan and waited another 10 minutes before some grungy looking older gentleman came to meet me with leftover food on his grungy old sweater(no tie) no how are you? handshake, or introduction of whatever his name was .. only a lasting impression that i would rather drive my old minivan into the earth before I EVER would buy any thing from this dealership AGAIN!!!!!!!

hyuncher

20 de jun. de 2007

I have 2001 Sequoia and my AC problem started at the rear unit. I have limited model and it has 2 separate AC control unit with single compressor and single loop. My rear unit was blowing hot air and my front unit took a while to blow cold air. The dealer told me that I need to replace my rear AC unit. ($2500) I took the car back and decided to just live with front AC only. Few days later, the front unit stop working and I had AC light blinking this time. I took the car back to dealer and they told me the front AC unit (compressor, evaporate, condenser, AC lines) has to be replaced. $3700 I asked about rear unit, but they told me the metal debrie in the front unit was clogging Freon line and this may be why rear unit was not working. My problem seems exactly like the compressor problem described on some of the Sequoia forum. What can we do about this. Nothing.. I am looking at $3700 and I may need to replace rear unit also. I need to spend $3700 + $2500 to get my AC fixed. I went to pick up my car and they told me that I have to pay $89 for diagonose fee. If engine stops and tell the customer that engine need to be replaced. Do I need to pay for the diagonose fee? This is joke. This will be my last Toyota and last trip to this dealer. I am assumming all the dealer is same...Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Lia dealer sucks. Stay away if you can...

canadayk

18 de jun. de 2007

I recently pursued buying a new car at Lia Toyota. I found this dealership to be unprofessional and so I would not recommend it to anyone. The Sales Manager and GM went back on their word after they had agreed on a deal and paperwork was signed. They made a mistake on their calculations and would not honor the original agreement. I spoke to the Customer Relations rep., Kathy Brammer, and she took my complaint and promised that she would give it to the GM and that he would call me. I never heard from anyone.

collegegirl2284

22 de dic. de 2006

I bought a car with my mother, who was also buying a car, in August of '06. Since getting the car, I discovered a few things wrong with it, like the rear defrost not doing much of anything. I've now returned it about 5 times for the same problems, and am just now getting the stuff actually fixed. Also I discovered that the title, which is supposed to be in my name is in fact in my mothers. They discovered that the problem came because the finance manager screwed up, but they are leaving the cost of fixing their mistake to me. I will NEVER buy a car from them again! And I suggest that all potential buyers find another dealer.

scooper

1 de jun. de 2006

Dave was quick to respond to my interest expressed online, however I cannot say the same for the rest of the dealership. My voicemails went unreturned, when I would call I was always put on hold for a long time and was told once "we're busy unloading 28 cars." This is really annoying especially considering I had already placed a $500 security deposit on a car that nobody was ever able to talk to me about. The same car that I was told would be in to the dealer in a week MAYBE two...turns out that really means 4 weeks. If you enjoy being lied to and ignored I suggest this dealer, otherwise I would take your business elsewhere.

dkimok

11 de jul. de 2005

This was a great experience. When I left an internet inquiry, Dave called me within 15 minutes on a Saturday! He was very firendly and helpful. I had to drive two and a half hours to get to the dealership and so had to trust Dave's responses. It was well worth the drive. Marty was very friendly and had to deal with two of us at the same time on a Sunday (yes, they're open on Sundays!). We both got the car we needed and he gave us very fair deals on prices and trade-in. I wouold highly recommend this dealership, and make sure to work with Marty.

shelby195

14 de feb. de 2005

Lia Toyota offered me must less for my trade in and higher price on the new Toyota Highlander I was shopping for. It was a long, drawn out negotiation with the salesman leaving for long periods to talk to sales manager. They acted like they were doing me a huge favor for accepting a trade in. Went to Northway Toyota and the beat Lia Toyota by $2500, better on the trade in price, better on the new Highlander price. Friendly service dept too. Go to Northway Toyota for a price too.