d. chabot

21 de may. de 2016

This RAV 4 is the second car that I have leased from Lia, only this time I was treated with respect and Phil R. made the experience of getting a new car "fun again". It was more about what I wanted as a customer, such as color, and all kinds of small details -- he made sure that I understood everything. This salesman wasn't going to let me go home unhappy. My experience 2 yrs. ago was not nearly as professional and it was all about the money! I feel like leasing this new car was a breeze compared to the first one. And Phil even put up with my dog giving him kisses! A few days later I got a call from Phil asking me if I was happy with my new car? I replied, yes, very much so -- and Sophia (my dog) and I are planning lots of fun trips this summer, in our "New BLUE Ride". Thanks Again to Phil Reilley at Lia Toyota, d. chabot & Sophia Maria Loren

Dee789R

13 de may. de 2016

Jerzy Bielski assured that I got the car that worked best for me in all respects. That was the most important thing. No hard sales. He was personable yet professional, and knowledgeable. He presented all the options, and information I needed to make the right decisions for my lifestyle and needs. He was great to work with and made the potentially stressful task of buying a car, a pleasant one. I highly recommend him. Thank you Jerzy! I love my new car!

Carla Mokrzecki

6 de may. de 2016

I recommend Lia Toyota of Northampton to anyone looking for a quality new or used car. I just purchased a used Rav4 and just love it. Jon Maki, the salesman that worked with me through this process was very knowledgeable and made my experience with Lia Toyota sales a great experience. Thank you. Carla Mokrzecki

Bill Kioio, Jerzy Bielski, Chris Dahl, Rob Kassam

28 de abr. de 2016

Bought a new 2016 Toyota 4 Runner SR5 Premium Pkg from Lia Toyota of Northampton. The dealership was very clean with excellent professional. The Customer Service experience was exceptional. The Sales Consultant Jerzy Bielski did very well in all aspects of his job. He was very thorough and the best I have ever dealt with. The Financial Team (Chris D and Rob K) could not have done any better than they did for me. These gentlemen were very supportive and clear in assisting me make the right financing option. The General Manager, Mr. Bill Fioio did not loose sight of me. He made sure I was taken care of at all steps through the process. Overall, this is a very tightly run and professional crew at LIA TOYOTA OF NORTHAMPTON, MA.

Roland Dion

21 de abr. de 2016

The repair consultant, Lindsay Firmani was excellent, very concerned and helpful.

Mike

19 de abr. de 2016

I recently had a very good experience purchasing a 2016 Tacoma from Justin Prescott. He was very professional and did not pressure me at anytime. Justin was extremely knowledgeable about the truck and answered all of my questions. Justin was very honest with me from start to finish and he got me a fair deal on my trade in. I was given a tour of the facility including the service area which was very impressive. I highly recommend asking for Justin if you go to, Lia Toyota of Northampton.

Leslie Marsland

14 de abr. de 2016

Thanks to Jon Maki at Lia Toyota in Northampton for helping me with my New Burgundy Red 2016 Toyota Rav4 LE. I LOVE my new vehicle. This is a 3rd for me. Wouldn't go with anyone or any other vehicle. Thanks so much, Leslie Marsland

RayM

10 de abr. de 2016

I purchased a used 2013 Tacoma from Jon Maki at Lia Toyota. I found the vehicle on the internet and thought the price was very good. Jon was very helpful and made sure I was satisfied with the vehicle, trade in and price. The sale went smoothly and the truck is great. Everyone at Lia were pleasant and helpful. I have bought several vehicles from other dealers and found those at Lia were the best of them all. From greeter to sales to customer service, the entire crew, is very professional

Karin

10 de abr. de 2016

Jon Maki was great, very friendly and easy to work with. Very knowledgeable of the car and helpful land honest when comparing other cars to the Rav4. It was a very nice experience, and I will go back when this lease is up.

Jenny

17 de mar. de 2016

We had a great experience at Lia Toyota of Northamption! Andrew Murray and all of the staff were polite, helpful and responded immediately to our questions and requests. We ended up purchasing a used Toyota that had a heavy smoker previously...not our best idea. The dealership cleaned it, we then cleaned and odorized it and will be having it shampooed and detailed professionally again to remove the smell. That would be my only feedback for improvement - if dealerships could improve upon cleaning the used cars that come in for trade, specifically the headliners inside that carry a ton of odors. Regardless we love the truck and are happy with the service we received. Thank you!

d.Chabot

13 de feb. de 2016

Ms Firmani helped me straight-out. She just took me into the office, gave my dog cookies, and talked to me while I had to wait for my car to be serviced. It was very important for me to be treated well, as I had a horrible headache -- she just let me sit quietly in her office until her next client came in. The service is always good at LIA, and I always feel welcome. Thank you, d.Chabot

Lisa

10 de feb. de 2016

Lia Toyota is a great place to buy a vehicle. They treat you with respect and couresty. Salesman: Jerzy Bielski and Fiance Manager: Rob Are fantastic to deal with when buying a vehicle.

Lisa

8 de feb. de 2016

Salesman: Jerzy Bielski, F&I Manager: Rob are fantastic. Bought my 2nd Toyota from them. They were great help and always accommodating with my needs. Thanks All!!!

A Highlander fan

2 de feb. de 2016

I bought my 2016 Highlander with the help of Jerzy Bielski. The whole process was very positive and he was friendly and very helpful.

notdmb

31 de dic. de 2015

After doing a fair amount of online research and pricing out as many leases as possible online it seemed that a lease for a 2015 RAV4 was a pretty decent deal. With a fair amount of knowledge garnered from online research in regards to how leases work I figured I would price some out. Now I don't have stellar credit and I also have a good amount of negative equity to roll over into a lease, making me not the most prized leasee or a dealers dream. However, I felt like this dealership didn't want to deal with me or be helpful in the least. The salesmen that helped me, I think his name was Justin, was nice enough. But I was quoted with my credit at a lease of $650 a month for 36 months with my equity rolled in. Now this makes absolutely no sense.. that means that take out my likely 3500 of negative rollover that I am paying 20000 for a car that has a 61% residual value.. making my loan amount around 11,000... so If you do the math somehow I am paying 10000 in interest.. thats nearly impossible. After this news I was then informed that even with a cosigner it would only take me down to $600 a month. They then tried to stick me in a used car which I explicitly explained I was not interested in. Needless to say that I left. I've since been to another Toyota dealership where I've been quoted with a lease well under $400 a month with my negative roll over included. I felt like they sized me up as an uneducated female and figured they would try and pull one over on me. I was extremely insulted at how I was treated and would never ever go back or recommend this dealer.

Yen T Nguyen

10 de dic. de 2015

The staff is very nice to help you. She gave me coupons to discount for tire services. It saves me 50 bucks. The quality of the repair is very good. I would recommend my friends this dealer.

Christopher Baranoski

1 de dic. de 2015

I recently purchased a new Rav 4 for my wife from Lia Toyota of Northampton. My sales representative was Jon Maki.I had a very pleasant experience , even having my 3 children with me was not an issue . I was treated like a friend not a number. Thank you all at the dealership for your professionalism.

Joan

1 de dic. de 2015

I want to say thank you to Lindsey Firmani for the amazing job she does. I had to bring my Toyota in recently for new brakes. Lindsey was able to walk me thru the process and answer all of my questions. I have been a customer at Lia for a number of years. I always feel comfortable speaking to Lindsey about any concerns I may have.

Elaine

25 de nov. de 2015

Lindsey, this is the first time I had to have several major repairs done to a my 12 year old Collora and she was very helpful in answering my questions and explaining why .I appreciated her knowledge and ease in talking with her. She checked that everything was done that needed to be. I have been going to this dealer for upkeep since I bought the car and have never had a complaint .I left there feeling my car was very safe to drive. Thank you.

Gail and David Kielson

13 de nov. de 2015

This is a superlative review for Lindsay Firmani of the service department. She is so responsive to our needs, goes out of her way to get us the best service at moments notice, and follows through to ensure that everything is done completely and perfectly. Her manner is wonderful - upbeat, warm but extremely professional. Thank you Lindsay and thank you Toyota. Dave and Gail Kielson

HGAJDA

10 de nov. de 2015

I recently just purchased my very own car from Northampton, I had the pleasure to be dealing with Chris Mattei. He made my first time buying a car great. Was very patient, friendly and kind. He explained the vehicle and all the details very well and kept me well informed throughout the whole process. Me and my family live in Berkshire County and will surely continue to drive out to Northampton when we are ready to buy another vehicle!!!! VERY HAPPY CUSTOMER!

Toyota buyer x2

23 de oct. de 2015

We purchased a Toyota for the second time from Lia Toyota of Northampton. In 2012 we bought a Prius and this newest car is a Corolla. Philip Reilley was the sales representative for this 2015 purchase. He was courteous, informed and helpful. We wanted to compare a Corolla to a Honda Civic. Lia has a Honda dealership across the street. He obtained a Civic for us to drive and went with us to test both cars. We decided on the Toyota and he answered all of our questions. I then contacted two other dealers to make sure the price was fair. There were model differences which he explained well and provided us with choices. Phil was cooperative with our schedule for finishing the purchase and picking up the car. With both purchases, I was uncomfortable with the "closing" when we were presented with service plan options for the first time and had no time to decide. The dealer representative that handles this aspect of purchases was informative and did not make it difficult to say "no." My only suggestion is that customers be presented with the options when leaving a deposit so that there is a little time to consider.

John

12 de oct. de 2015

Brake service was within the estimate given a month earlier.

Katharine

9 de oct. de 2015

Lindsey Firmani took care of me when I came in recently to Lia Toyota of Northampton. She was friendly and efficient, a credit to the business.

Steve Riffenburg

1 de oct. de 2015

I just went through the process of getting a brand new Toyota Tundra. My sales consultant, Christopher Mattei performed amazingly during the entire process. Chris knew what type of Tundra I wanted and searched over a 300 miles radius to track down the exact Tundra, the exact color and the exact options I wanted. Actually, he exceeded in helping me get the truck I wanted and when I wanted it. During the process, Chris never made me wait, always hustled (and even ran a few times), and demonstrated great patience with me as we went through the process. The day my truck arrived and I went to the dealer to complete the paperwork and everything else I saw my sales consultant Chris actually waiting outside the dealership so he could get me to the truck because he was just as excited (maybe more!) to see my reaction when I saw it for the first time. After the sale he took the time to explain every option of the new Tundra as we sat in the dealership parking lot. He explained every detail, answered every question and provided me the best customer service that I would hope to get. I will definitely purchase another Tundra from this dealership when the time comes again and in the meantime, anyone looking for a great dealership with employees like Chris - will get a great referral from me. Thanks again Lia Toyota and Chris Mattei, Steve Riffenburg Holyoke, MA

Flob

29 de sep. de 2015

Excellent speedy service. Did not up sell. Only did what they felt was necessary. Highly recommend.

MCM

25 de sep. de 2015

Service Advisor Lindsay Firmani is super!! She knows her business and makes certain all work is completed as it should be (accurately and timely). Lindsay deserves many, many gold stars!

DP of northampton

24 de sep. de 2015

Worked with a outstanding car sales person. Jerzy was patient, informative, and fun. Toyota and Jerzy made this a pleasurable experience for us. I would highly recommend this dealership and that great cars they have to offer. 5

krock

23 de sep. de 2015

Do not buy your next car here! They pull every trick in the book at Lia Toyota. They are the epitome of the worst kind of car sales people. You can save thousands of dollars if you do your research. I looked at a Prius here and put down a deposit, and then I found a younger Prius with half the mileage and $3000 dollars less at Nicky D's! I went back to get my deposit, and they were slimy A$$holes. I felt so gross when I left. Robert Astin was the salesperson, and he was not upfront with me. I became suspicious when he wouldn't share the VIN of a car I was interested in. The managers are total bullies. I repeat, do not buy from Lia Toyota!

John andPat Newman

18 de sep. de 2015

Jersy is a wonderful salesman. My husband did not want to buy a new car, but after Jersy gave us all the figures, we could not refuse the wonderful offer. Jersy deserves 10's for all his efforts. He explained everything thoroughly to us about the price, the trade-in, the operation of our new Prius and all the extras in it. This is the second Prius we purchased from Lia Toyota, and we have always loved the service Lia gives to everyone. We love our new Prius!!! Thank you so very much, Jersy.

M. Gilbert

15 de sep. de 2015

I purchased a plug-in Prius from Jerzy and the experience was very easy and pleasant. He was very informative, low pressure, and even showed me some Prius features that I was unaware of, even having driven Priuses for almost 10 years. The whole experience was very professional and an excellent customer service visit!

Tom B

9 de sep. de 2015

i always bring my cars to Lia Northampton for service. They are friendly, thorough, and efficient. And if, for some reason, a repair is not done right (we all are human after all), they make it right. I have used this dealership since 1980 and have never had a bad experience.

Katherine K

6 de sep. de 2015

I just wanted to thank Lindsay, at Northampton Lia Toyota, who always goes out of her way to be helpful--from finding applicable coupons, to ensuring that the process, including the complementary ride to work, is taken care of. I always appreciate her helpfulness, professionalism and positive attitude. She is one of the reasons that I use the dealership for my service repairs.

Fred Lukasik

3 de sep. de 2015

Jerzy met us at the door when we arrived. He was pleasant and informed us of all our options. Jerzy was very knowledgable about my new Tacoma. Everthing went very smoothly. I would give Jerzy a 10 rating. He did a great job. He is a asset to your dealership.

Joan Borgos

2 de sep. de 2015

I am always impressed at the wonderful service I receive at this dealership. Lindsay Firmani is an exceptional person. She is knowledgeable, considerate, warm, has a great sense of humor and is always accurate about how long the repair, etc will take. It is a pleasure to interact with her.

batcave13

29 de ago. de 2015

We have been customers of Lia Toyota for more than a decade. Their sales people are forthright and knowledgeable about their inventory. They excel at filling special orders. The service department is terrific. Lindsay makes good recommendations and does not try to pad the bill with frivolous services. The facility is always clean and is handicapped accessible The free WiFi is helpful as well.

Anna H.

28 de ago. de 2015

I just purchased a new Toyota and my experience was nothing but positive. As with any big purchase, I was a little nervous and wanted to make sure I was given and understood all of the information regarding purchasing a new vehicle. Instantly, when I entered Toyota, I was greeted by Andrew. He worked so incredibly hard, answering my questions but also, quickly seeking help from his manager when he wasn't certain--this service really illustrated his dedication to making sure I had everything I needed to make the best choice--something I haven't found at other dealerships. I couldn't be more appreciative as Andrew really went out of his way to make me feel like a valued customer. Andrew's manager was also wonderful, taking the time to actually go to the body shop (where my former car was being fixed) and check it out in order to give me the fairest trade. As opposed to Honda, they offered me the best trade for my ford, which was a relief financially. The entire process was seamless, friendly, and I could not be happier with my 2015 Corolla!

FLOWER POWER

24 de ago. de 2015

SUCH A GREAT EXPERIENCE WORKING WITH DARREN. HE WAS VERY KNOWLEDGEABLE. WE ARE CONSIDERING DIFFERENT BRANDS AND DARREN SHOWED US THE DIFFERENCES BETWEEN THE THREE CARS WE ARE CONSIDERING. THE SERVICE THERE IS EXCELLENT!!!

Joan and Mark

23 de ago. de 2015

My wife and I were out browsing around. We walked into the dealership at Lia Toyota and were welcomed by Darren. We was very pleasant and answered all the questions we had. We have not purchased yet but when we decide on a car we will be back to see him.

BillS

20 de ago. de 2015

Was very impressed by the attentiveness and service of all of the staff that we dealt with. Chris M and Robert in finance in particular. As a car guy - though one who hates dealing with dealerships - I would not hesitate to recommend this group. They made both my wife and me feel that we were valued customers.

M J Fleming

13 de ago. de 2015

Andrew was nice and helpfull to me and my wife. I was at the Willberham store did not like it there they did not seam to want help much

Richard and Sandra Chiminello

5 de ago. de 2015

Having worked as a salesperson in the past, I always felt as if I would want to be treated as I treated my customers. We were very fortunate to have Jerzy as our salesperson upon buying our Toyota Camry at Toyota of Northampton. Jerzy was very pleasant and very knowledgeable and he made our experience very pleasant. His thoroughness impressed us plus he was also very conscientious and accommodating on all levels. We would definitely rate him a 10 and feel he is a great asset to the dealership. Thank you, Jerzy, for being there for us!!!!!

Donfran

4 de ago. de 2015

Our sales consultant was very helpful and explained all the features of the Toyota Avalon that we had selected. He was able to secure us a second remote and followed through on any concerns regarding the car.

K Hallett

4 de ago. de 2015

Andrew Murray was an excellent salesperson at Lia Toyota in Northampton! He made the whole process of leasing a new car and turning in the old lease a piece of cake. I would definitely recommend that you come in and see Andrew for your next new Toyota!!

SMD

30 de jul. de 2015

When we received a recall notification from Toyota last week, we called the dealership immediately for an appointment, and were given one for a week later: today, July 30. This morning we drove to the dealership in two cars, since the recall was for a defective passenger seat airbag. On arriving, we were told that they had no replacement parts and the repair would have to be rescheduled for some indefinite time in the future. The dealership knew by yesterday afternoon that they had run out of parts, and they could have called us then to tell us we would have to reschedule, and saved us an unnecessary trip. They could even have called us between 8 and 9 AM this morning, before we left for our appointment with them. But they preferred to waste our time -- two people, an hour and a half round trip each, a total of three wasted hours -- instead of picking up the phone.

LornaM

16 de jul. de 2015

Having my car serviced at LIA Toyota has always been a good experience. i could not have asked for a better experience last week when my car developed a mysterious - to me - problem with leaking water and a swishing sound. The people at LIA got on it right away, ordered the needed carpeting and pads, spoke with my insurance company AND had it fixed and back on the road. i am especially grateful to Lindsay, the service rep who helped me. She was patient, informative, accommodating and always with a smile. My only regret is that i have no reason, excuse, to see Lindsay again - or at least not until the next check up time. THANK YOU, Lindsay.

denise morris

9 de jul. de 2015

wonderful experience! this is the third time purchasing a vehicle here and each time was amazing! I would definitely recommend to my friends, family and strangers

Barbara

8 de jul. de 2015

Lindsay Firmani always makes sure I am well taken care of with my car. I had service which meant a whole day where I would be without a vehicle. She arranged for a rental for me.

John from Seekonk MA

8 de jul. de 2015

Our passenger-side windshield wiper malfunctioned and became entangled with the driver-side wiper while on the Mass Pike in a torrential rainstorm. With over 100 miles to go to our destination, and the storm traveling with us in the same direction, we were able to safely make it to LiaToyota in Northampton just as the service department was closing at the end of the day. Service advisor Caroline Babinski was very helpful, and she tracked down a technician before he left for the day to make the repair. In a short time we were back on the Mass Pike with fully functioning wipers. Thank you Caroline and service technician for taking care of us at "quitting time". I have already recommended this dealer to my son who recently moved to the area.

C.A.Parker

7 de jul. de 2015

Andrew Murray was the sales person that worked with us to get us into a new/used car. Andrew was very professional and courtious throughout the whole process. Lia Toyota should be thankful to have such a employee working for them.The facility is spotless and anyone working there is ready to jump in and helpyou with what you need. Thank you Andrew and Lia Toyota!

Theresa

6 de jul. de 2015

Whenever I schedule an appointment for service, I always try to have the appointment so that I can meet with the service advisor Lindsay Firmani Heart. She is outstanding. She has the requisite automotive knowledge and expertise to make sure that a customer is taking proper care of a vehicle so that it will literally "take good care of you". She is patient with her explanations and also in translating any automotive problems and solutions that are discovered and need to be dealt with. Impeccable and stellar service do not do justice in describing how wonderful she is. Coupled with her kindness and genuine caring these qualities make her an invaluable asset to Lia Toyota of Northampton and its customers. Over the many years I have owned Toyota's, Lindsay has never let me down. She has always given me excellent and solid advice. Lia Toyota has convenient hours for service. It has a very clean and comfortable area for customers to wait while their vehicles are being serviced.

Charles Moran

1 de jul. de 2015

I had to drive 108 Miles round trip and found Lindsay the most professional person I have ever delt with at any dealership. and the service was excellent and the price was fair and the time to work was right on time that she quoted me. Facility was clean and need and all personel were curtious. wish there were more stars to put up in review. You will see me again and again Charles Moran

DAPalmer

29 de jun. de 2015

We just bought another vehicle from Joel Olko at Lia in Northampton. We went back to purchase a Tacoma pick-up after buying a Highlander in December. Joel once again was very helpful, knowledgeable and so pleasant to work with. He helped us redefine our purchase options when we arrived not sure which model and package were the best fit for our needs. He went the second mile to make sure we were getting the best buy for our money as well. At every stage of the sale, he communicated promptly when we called and kept us in the loop as they found the specific model and options we wanted. I'd definitely go back there again, and work with Joel, the next time we purchase a vehicle! Not only did he make the sale, but called after we had the truck for a few days to make sure everything was just what we expected. That is good customer service.

DaveZ

29 de jun. de 2015

I bought a 2015 Tacoma from Lia Toyota. Joel Olko was the sales person. He was professional and easy to work with. I got just the pick-up I wanted, and working with Joel was a pleasure. We got a good trade-in price on our old 4-Runner, and would definitely return to him in the future when considering another Toyota.

Anonymous Shopper

26 de jun. de 2015

I recently visited Lia Toyota in Northampton and Salesman, Mike Giuffre went out of his way to find a vehicle that I wanted and was in my price range!! Very happy with the customer service :) The downside, was the non existent public wifi. My phone tried to connect for a solid 2 hours and I was right in the building. :(

FM

10 de jun. de 2015

I had to get an oil change, and needed a shuttle to work afterwards. The shuttle driver had just left, so I thought I would have to come back another day for my oil change. However, Lindsey, the person who was working at the service desk, personally left her station and went to ask a mechanic if he could work on my car first. My car was seen immediately; I got to work on time, and it was a very pleasant interaction.

Erik Wrisley

9 de jun. de 2015

We came to Lia Toyota looking specifically looking for a 4 Runner. Andrew Murray greeted us at the door and made us feel quite welcome. We noticed there were not many 4 Runners on the lot. Andrew informed us there was not a great demand for these vehicles in this specific area. He quickly located one and had it delivered to this location in a few days. We loved the vehicle and it was the color we wanted! Thanks Andrew! Erik Wrisley

Michael M

3 de jun. de 2015

Andrew Murray was my sales person. He greeted me at the door and when I told him the vehicle I was interested in he went right away to get a plate so I could take it for a test drive. He showed me all features of the RAV4 prior to the drive. When we returned from the test drive we discussed my desire to trade in a vehicle as well. He was professional and courteous throughout the negotiation and credit check. He answered my questions and was accommodating to my schedule throughout the day as I had my 4 year-old with me. All in all it was a very pleasant experience and I feel good about the entire transaction process.

Patricia Duda

15 de may. de 2015

I recently purchased a 2015 Pruis from Joseph Kaslauskas at Lia in Northampton. He provided excellent service, and made it an easy experience. This is the second Prius I purchased from LIa.

KTD

15 de may. de 2015

Once again, I have visited Lia Toyota in Northampton and been helped by Lindsay, assistant service manager. And once again, I have walked away a thoroughly satisfied customer. This time I have decided to go online before leaving because I don't want my poor memory and busy schedule to get in the way of her not getting the praise that she truly deserves. I trust her and wish I could carry her with me to Colorado.

Nestalz Vega

14 de may. de 2015

Hi, We had excellent experience with the salesman Jerzy Bielski and advice anyone buying there next car to ask for him. Thank you Nestalz Vega

Normand Dufresne

9 de may. de 2015

I brought my Toyoata Rav4 in today for its 30,000 mile checkup without an appointment and was greeted with professionalism, humor, and efficiency by everyone I met. The facility is bright, clean, and comfortable. I would recomend everyone to use this place.

Satisfied customer

8 de may. de 2015

Brought our aging 4Runner in to get it back up to snuff. They did a very thorough analysis of all problems, communicated them clearly. It added up to a big bill but they helped with discounts and clever parts purchasing. The car looks and runs like new and came in right on the estimate.

JDC 01027

4 de may. de 2015

I recently purchased a new 4-Runner, and it was an excellent experience from the beginning. Andrew Murray's easy going attitude was a pleasant change of pace from the typical buying experience. He made the process a pleasure, and I love my new car.

Eric B.

1 de may. de 2015

I just bought a 4 runner from Jerzy Bielaki at Lia Toyota and had a great experience. I love my new car! Everyone at the dealership was kind and helpful to get the exact car I wanted.

BnP

30 de abr. de 2015

We took the 4Runner in for an oil change and we were offered a software update relating to the gas pedal recall from a couple of years agounfortunately the service folks encountered a glitch when installing it and need to get a computer from Toyota ..Lia gave us a car to use while they were waiting for the part (it was several days) and were really most accommodating! THANKS!!!!

J. Miles

30 de abr. de 2015

I want to thank you for the positive experience I had in the purchase of my new Highlander. Mr. Bielski's kind and patient demeanor made my decision easier. He is an excellent representative of your business.

Goodcurler

29 de abr. de 2015

Caroline Babinski and the entire crew at lia Toyota of Northhampton did a great job wit my oil change and tire rotation!

Ruth miller

23 de abr. de 2015

Jonathan Moore represented Lia Toyota of Northampton beautifully. He is presentable, pleasant without being pushy or imposing. He is Squeaky Clean. He has a wonderful smile, certainly appears to know what he is talking about, and is well groomed. He makes being in your dealership a pleasure. He answers all questions with expertise and with respect - Ruth miller

Satisfied Consumer

23 de abr. de 2015

In shopping for a car, I had a very unique set of requirements. My husband had recently suffered a traumatic spinal injury that left him wheelchair bound for an uncertain amount of time, so I needed a vehicle that was just the right seat height for a wheelchair transfer and had just the right sized trunk to fit the wheelchair. A true challenge! Andrew Murray, a sales person at Lia Toyota in Northampton, MA, took on the challenge of meeting my requirements and did an exceptional job. He not only handled the problem-solving and selection process with calm, but he also handled an emotionally charged customer with gentle guidance and patience. Andrew even went as far as bringing the car to our home so that we could make sure the car was actually suited to my husbands needs. I would highly recommend working with Andrew and with Lia Toyota in Northampton, MA to anyone looking to purchase a vehicle, and particularly to those people who have special needs in making a car selection.

Chris C.

19 de abr. de 2015

I brought my Tacoma in for a frame inspection and safety belt recall.I dealt with Lindsay Firmani she was very polite and accommodating.Lindsay arranged a shuttle for me and my daughter into downtown.They picked us up on time and my vehicle was ready.Lindsay was very organized and made my experience quite pleasant.

Phyllis

18 de abr. de 2015

I haven't been to a dealership for service in many years, other than any recall notice work. I like small shops because I get to know the people who work on my car, something I use every day and want to have last for as long as possible. I needed the dealership for service this time, though, because of some major work--and was I ever surprised by the service! Lindsay Firmani handled the details, and from start to finish she kept me informed. She made the experience go so smoothly and efficiently. All questions I had were answered directly; concerns were handled promptly. I never felt how dealerships usually make me feel: just a number and a wallet. I highly recommend working with Lindsay because she certainly gives Lia Toyota a stellar reputation in my book.

Jason H

4 de abr. de 2015

My overall experience was excellent with Andrew Murray at Lia Toyota. I would highly ask for him by name. He went over all the details of the process on buying the car. Because of his customer skills, we bought a 2015 Toyota Carolla.

Pauline Seymour

1 de abr. de 2015

Chris Mattei was my salesman . He was very polite and explained the whole process. He was very knowledge about the vehicle. I will refer him to anyone looking for a car. The dealership is clean and very friendly.

Tricia 42

20 de mar. de 2015

Brought my 2009 Toyota Corolla SS in today for a 25,000 mile scheduled appointment which was done in a timely manner & with help from very courteous employees, I might add... Great Job !!!

Lavender

19 de mar. de 2015

Just purchased a Toyota Highlander XLE from Lia Toyota in Northampton MA. Customer service was great with sales department, Andrew Murray. Finance Department was also very informative/ helpful. Everyone was very personable and easy to work with. I would recommend anyone looking to purchase a Toyota vehicle to visit Northampton MA and ask for Andrew.

Chris G

12 de mar. de 2015

I just purchased a new Toyota 4Runner in Limited trim from Lia Toyota of Northampton. The process was extremely easy, everyone there was very pleasant and helpful, and I got a great deal!

Non-technical Person

12 de dic. de 2014

The person who did all the paperwork and handled my repair situation was super friendly and nice. They volunteered to drive me into town while doing the work, and picked me up an hour-and-a-half later (ahead of the predicted time). The drivers were friendly and informative. The whole process was so easy and stress-free. I'm definitely going back there for future work on my car!

HappyPriusOwner

2 de dic. de 2014

I took my Prius in today for its 5,000 mile checkup and was greeted with professionalism, humor, and efficiency by everyone I met. The facility is bright, open, and comfortable.

Dianne

6 de nov. de 2014

Buying a car has always been something I dreaded, but working with our salesman Robert at Lia Toyota of Northampton was the easiest experience by far! The showroom was beautiful and the process was organized and easy from the beginning with the friendly greeting at the receptionist's desk, to meeting our sales rep, to working out details with the general manager and the finance manager. All were friendly, respectful and listened to what we had to say. No hard sell or other "salesy" tactics. A great professional experience. Thank you!

nlh

23 de oct. de 2014

Took my Toyota for 20,000 maintenance. All personnel friendly and professional. Wait time minimal. Waiting area comfortable. Painless experience.

Mike

11 de oct. de 2014

I have been dealing with Lia Northampton for years, and the experience has always been great. Today, I had a tire that was leaking (keep in mind this was a Saturday, which is a very busy day), and the experience was fantastic! I called to ask if they could see me, and was told yes by Sam. Upon arrival, I was greeted by Lindsay who took care of me immediately. I was treated exceptionally well, my tire was fixed, and I was on my way very shortly. I would recommend this dealership to anyone, especially for service. Lindsay is quite possibly the best Service Advisor Toyota has ever had. This is why I have, and will continue to, have Lia Toyota Northampton service my vehicle.

disappointed dave

9 de sep. de 2014

I'm sitting here in Lia Toyota waiting for my 20,000 mile service to be completed. I reported bad reception on my satlite radio and was told toyota does not install quality satilite radios. Needless to say I'm very disappointed that I paid for something I can't use. Take some good advice and don't buy a Toyota without Lia agreeing to buy and install an aftermarket satalite radio at no additional cost to you.

Melody

11 de mar. de 2014

Our sales Consultant Joel Olko was outstanding and made our car buying experience painless. I have dealt with so many sales people that were pushy this was not the case with Joel . I would highly recommend Joel to anyone looking for a car, he is very knowledgable .

Ashley

16 de mar. de 2013

I was really impressed with the showroom, very open, neat, and welcoming. Everyone there was extremely friendly and welcoming. We had a fantastic experience working with the salesmen and would look to purchasing another vehicle from them in the future.

elizae

29 de abr. de 2012

First salesperson I met had no energy or interest in selling me a car. Second sales person was espectful knowledgeable and energetic. Prices were generally better than elsewhere for value. Did feel a bit deceived by the way loan was presented as including a service contract and I ended up purchasing a contract that I didn't want and having to reverse it. Service dept was very friendly and efficient. I don't recommend dealerships to friends.

carsearch

18 de dic. de 2011

We were not given the hard sell. Enjoyed our relationship with salesman Peter Jack. He allowed us to come and go and test drive a number of times. They searched for other cars in our category. They seem to be doing all they can to insure that we are happy with our car. They made the process of buying very easy.