Pete_Chris

31 de ago. de 2016

We purchased a new car from Lia with Jerzey Bielski as our salesman. He was great to work with. We had to bring the car back for the DMV inspection. They took us in immediately. We mentioned to Justin Laramie that there was some sticker residue on the side mirror Both were taken care of in a very short time. This was our first experience with Lia. We tend to keep our cars for years so we look forward to many years of great service.

Wayne

29 de ago. de 2016

We are very happy with our new Toyota Highlander and our purchase experience with Jerzy Bielski. We received EXCELLENT service. He was knowledgeable, professional and made us feel very comfortable. Thanks again!Wayne and Angel

Jbilideau725

17 de ago. de 2016

Koren really listened to my needs and asked me lots of questions to truely understand me, as a customer. I couldn't be happier with the options that koren suggested and the ease of the entire process.... If your in the market for a new car definitely go see Koren before you make your final choice. I will certainly recommend not only koren but the entire dealership... Thank you so much!

Kathy

31 de jul. de 2016

Lia has not done what I was told they would do. Took at least double the time they said it would take to do jobs. I had to make an extra trip to Lia to get work completed on new car as paperwork was not done when I went to pickup the car. I lost 2 hours of work because of Lia's mistakes.

Linda

14 de jul. de 2016

Pleasantly surprised by service dealing with brake noise. Solved issue as of this date. Justin was informative and cordial.All service reps were anxious to help

jimblls

23 de jun. de 2016

I bought a new Sienna from Jerzy BielskiCouldn't be happier with the van and Jerzy I'm in my 50's and was very comfortable working with a salesman closer to my age Jerzy answered every question and/or demonstrated some of the how to'sFrom my first visit I took close to a month to decide to buy itJerzy continued to answer questions more like a friend than a salesman and never tried to hurry me into a decision I am very satisfied with the sale price of the Sienna and the trade in value I got for my old Tacoma

RAV4

21 de jun. de 2016

Every time I go to Lia service personnel are very helpful and courteous and everyone else who works at Lia is polite and helpful. Lia is clean and a very comfortable dealership.

AvalonJohn

17 de jun. de 2016

I have dealt with Lindsay Firmani on several occasions when I have brought my 2 Toyota vehicles in for service. She is always very professional in her approach to her customers. I get the impression that she tells it like it is and I feel confident that there are no games being played unlike at some other dealerships. Lia Toyota should be very pleased to have her as an important member of their team.

tcange

6 de jun. de 2016

I walked into Lia Toyota of Northampton, Ma. to look at new cars with fear and trepidation. I had been quoted a very attractive price for a Corolla S on the phone and I was there to drive and learn more about the car. Jon Maki, salesperson, introduced himself and escorted me out the door where the Corolla was waiting. The car was beautiful, the ride first rate and Jon, the perfect person to accompany me. His natural, easy going, professional manner started building a tower of trust from the first moment and that meant everything to me. Zero pressure people. Beautiful!! He could feel my joy and excitement driving the car and I was so grateful to have this fine fellow to share these feelings with. I don't know who hires and trains sales personnel but Jon could be a model for what Toyota is trying to provide in customer service. Toyota is a GREAT company with their Extraordinary product and excellent customer service. I

Buddy420

23 de may. de 2016

Chris Mattei was awesome! He took the time to help us find the right car within our limits. ..and he even made us lunch!! Very pleasant experience. Very happy with our purchase!

cj1234

21 de may. de 2016

Lindsay Firmani was an excellent customer service person. She was knowledgeable and respectful. She reviewed the needs of my Camry/Hybrid and made helpful suggestions for the timing of future service needs. When I returned with an air conditioner noise and debris, she correctly identified the evidence of a rodent eating the cabin filter which was proven by the technican. She managed having the service repair completed in a timely fashion.

Dee723

13 de may. de 2016

Salesman, was wonderfully helpful, listened to my needs. No pressure, no stress. Delighted with his professionalism and attention to detail. Love the Camry! Thank you!

milotmcthel

10 de may. de 2016

Buying/leasing a car is a stressful experience, but the service department, especially Caroline, and the sales department, especially Andrew Murray, were polite and professional and helped reduce the stress considerably. I am happy that Lia is now my dealership and will gladly recommend it to anyone.

nothanks

3 de may. de 2016

Andrew Murray was wonderful at answering questions and helping me understand all my options. I appreciated his soft touch; I never felt like I was being given a hard sell. Wonderful experience.

simtso999

28 de abr. de 2016

Purchased a 2016 4 Runner SR5 w/ Premium Package. Amanda contacted me and invited me in to discuss my options.Jerzy, my sales consultant was the best. He allowed me to explore and answered all questions. He was as detailed as it comes.Chris Dahl and Rob Kassam were exceptional in explaining my options for financing my vehicle. I appreciate all their support.Bill Fioio: The General Manager stayed in contact with me to make sure i was okay through the process. Overall, I give this dealership a AAA++ rating. My experience could not have been any better elsewhere.Thank you all.

Jay & Debbie

23 de abr. de 2016

My wife Debbie and I just bought a new Prius. Jerzy answered all our questions and was very helpful explaining the details of the proper car operation. It was obvious that he "knows his stuff" because he had all the answers without hesitation. He was extremely friendly but not at all "pushy". He made what could have been a stressful decision, very comfortable. We will not hesitate to recommend Jerzy or the dealership to all of our friends. We also dealt with Chris in the office and found him to be equally knowledgeable. Overall, the whole experience was pleasant!

Happy Camper

18 de abr. de 2016

Lindsay Firmani went above and beyond to help me get my mothers car "safely on the road again"!I was scheduled for a recall and at the last minute asked if we could squeeze in an inspection AND then remembered...it might need an oil change!Lindsay politely managed to arrange everything .

RICK STILL

16 de abr. de 2016

My husband and I love our new truck! Our salesman, Jersey Bielski was so helpful it made our buying experience wonderful! Rick, Linda Still-THANKS!

Tom

12 de abr. de 2016

I knew what vehicle I wanted when I visited the local Toyota dealerships. the salesman I worked with at Lia was the most knowledgeable about the car I wanted of the all the dealerships I visited. He was also pleasant, courteous, not pushy or overbearing at all and really worked to make a deal with me. Made the whole transaction a pleasure.

terry

5 de abr. de 2016

Found dealership and salesman to be helpful, courteous and knowledgeable. Would rate them a ten. Jerzey Bielski was my salesman and I would recommend him to anyone.

very satisfied

28 de mar. de 2016

Just had an excellent experience working with Jerzy Bielski to buy a certified pre-owed car. He was very knowledgeable, professional and very easy to deal with. Everything was as advertised and there was zero pressure. I have reccommended him to friends for a smooth car buying experience.

Tony4

26 de mar. de 2016

Great service provided and Chris Mattei jumped through hoops to make sure I got the vehicle that was right for me. This is my second vehicle from Lia and will go back to get my 3rd in the future. Thanks again!

Korey.packardatgmail.com

23 de mar. de 2016

Worked with salesperson Darren for purchasing a new to me 2013 Chevy Equinox. Darren was able to answer all of my questions about the vehicle. He was pleasant as well as knowledgeable about the whole experience. Lia was able to give me what I needed for my trade in order to purchase the Equinox. It was a very quick and easy process. Well worth the 75 minute drive for the price and service. Thanks

Fedupandangry

22 de mar. de 2016

We have never had such a horrendous experience! The salesman was very difficult to work with. He kept getting up to talk to his manager as if he either didn't know what he was doing or couldn't make a decision without him. He told us to look on the website because the car we were interested in wasn't there on the lot. When we looked up the car we called and said we were interested. At first they didn't want to bring the car to Northampton, but after three phone calls they agreed. We test drove the car after putting gas in the tank paid for by ourselves. When we tried to talk to the salesman about buying the car he wanted to sell it for a lot more than advertised on the website. He then tried to get us to pay $1,000.00 to have the car certified, although the website clearly stated in at least five places that it already was. My husband signed what we thought was a purchase agreement, but was only a work order. When we cancelled the deal the salesman,then refused to return our down payment because they had to bring the car to that site.

kc246

18 de mar. de 2016

Lindsey provides excellent customer service, she'll keep you up to date on the status of your car and handle any issues that arise. She'll be straight with you about the status of your car.

Jennifer DiPinto

16 de mar. de 2016

Chris Mattei and his manager Kris Dahl made the purchase of my 2016 Toyota Rav4 such an easy car buying experiance. Chris found the right Rav4 with the features I was looking for. He went over every feature and technology piece the car has to offer to help me understand how to use and has reached out to ask if I had any further questions about the car after a few days had gone by. The people there truly care and I was not just a number walking into that dealership. I will be back for service and to see Chris again when purchase my next car... thank you Chris for everything!! You will always be highly recommended in my book!

Hal Fales

3 de mar. de 2016

Chris Mattei was excellent to deal with Buying a new car is not an easy experience but Chris made it as good as it could be Thanks Chris

Mas

20 de feb. de 2016

Lindsey has always given me excellent customer service over the years.I have been the owner of two Camrys and both were purchased at Kia.

DarthMendoza12

19 de ene. de 2016

I worked with Chris Mattei on the purchase of a 2014 Toyota Tundra. This is the second car we have bought from Lia in the last year. Chris has proven himself to be very knowledgeable and very easy to work with. Chris literally went above and beyond to get me the truck I wanted. I am very happy with my purchase and the service I received. I would definitely recommend Chris to friends and family.

Jim from Tacoma.

8 de ene. de 2016

Chris Mattei was friendly, knowledgeable, and articulate. No real pressure to choose a particular car or model. We will recommend Chris to friends who are interested in buying a Toyota.

happytrucking

5 de ene. de 2016

Darren Wesley was my salesperson and he was great. Not pushy, just informative. Nice to have someone who seemed to care about our car buying experience. Thanks, Darren. We love our vehicle.

jexxmix81

30 de dic. de 2015

After doing a fair amount of online research and pricing out as many leases as possible online it seemed that a lease for a 2015 RAV4 was a pretty decent deal. With a fair amount of knowledge garnered from online research in regards to how leases work I figured I would price some out. Now I don't have stellar credit and I also have a good amount of negative equity to roll over into a lease, making me not the most prized leasee or a dealers dream. However, I felt like this dealership didn't want to deal with me or be helpful in the least. The salesmen that helped me, I think his name was Justin, was nice enough. But I was quoted with my credit at a lease of $650 a month for 36 months with my equity rolled in. Now this makes absolutely no sense.. that means that take out my likely 3500 of negative rollover that I am paying 20000 for a car that has a 61% residual value.. making my loan amount around 11,000... so If you do the math somehow I am paying 10000 in interest.. thats nearly impossible. After this news I was then informed that even with a cosigner it would only take me down to $600 a month. They then tried to stick me in a used car which I explicitly explained I was not interested in. Needless to say that I left. I've since been to another Toyota dealership where I've been quoted with a lease well under $400 a month with my negative roll over included. I felt like they sized me up as an uneducated female and figured they would try and pull one over on me. I was extremely insulted at how I was treated and would never ever go back or recommend this dealer.

smotto80

23 de dic. de 2015

Lindsay Furmani and the service team were easy to deal with. My vehicle was taken in at the appointed time and was returned an hour later, fully serviced. All charges were explained in advance and Lindsay even found a coupon to save us some money.

happyrav4

30 de nov. de 2015

The purchase of our new Rav 4 went off flawlessly.Our sales person was Jon Maki. What a professional. Even having my 3 children with me was simple with a family friendly facility.

Marg EL

27 de nov. de 2015

I had been considering buying a new Prius so I spoke with a sales rep named Jon Maki. He was at his desk & I asked if he could answer a few questions about the 2015. I was not planning on getting that day but... I had a new car 2 days later. Mr Maki is a true professional and gives his clients all the time they need and you never feel pressured or rushed. He actually came in on his day off to show me the same car in another color & then ended up staying most of the day finalizing the sale & making sure I could take the car that day for an extended trip the following day. That's what you call a dedicated employee & a great salesperson. THANK YOU, Mr Maki

gretchen3molly

3 de nov. de 2015

Lia of Northampton was given a price to match since we researched extensively. Without hesitation, this dealer did match. Great stuff! Sales people (Andrew Murray) most helpful, too.

rkgoodrum

1 de nov. de 2015

Very pleased with our salesman, Jerzy Bielski! He was very knowledgeable and made for a great buying experience! Would Recommend Lia Toyota of Northampton!--Rodney Goodrum

J.

18 de oct. de 2015

We just bought a brand new PruisV with Jerzy Bielski's help. I know nothing about cars and so it could have been overwhelming and stressful had I not had the expert help from Mr. Bielski. From the moment I entered the dealership showroom, he treated us with respect and kindness. He was patient and encouraged me to test drive a variety of cars so I could narrow down what car met our needs. Mr. Belilski explained our options and took the time to carefully explain the features of each auto.In the end we decided on the PruisV. The process of making the purchase was very efficient. The gentleman who processed our contract was helpful and customized our purchase. The entire process was positive and painless.I would recommend stopping to shop at Lia Toyota and asking for Jerzy Bielski's help with your next purchase.

Major

3 de oct. de 2015

We are so happy with our 2008 Prius - that's right - it's 7 years old and has gone over 230,000 miles and NOTHING HAS EVER GONE WRONG WITH IT. I guess the reason is the scheduled preventative maintenance that we do which is recommended every 5,000 miles. The whole service department team is great but we especially like working with Lindsey Firmani who treats us like family. As family she is on top of everything and has us fix, tune or replace a part before it becomes a problem.

david123

25 de sep. de 2015

I would give Jerzy a ten star rating. He went above and beyond to make us feel comfortable in our experience at your dealership. He left no detail unexplained and his sense of humor put us at ease from his friendly hello. He went over all aspects of the car to make sure we had a complete knowledge and he took the time to let me ask questions. I will refer others to him and your dealership. I have purchased 10 toyotas from other dealerships.....but I will now only go to Northampton and Jerzy.

Michael Gilbert

14 de sep. de 2015

I purchased a plug-in Prius from Jerzy and the experience was very easy and pleasant. He was very informative, low pressure, and even showed me some Prius features that I was unaware of, even having driven Priuses for almost 10 years. The whole experience was very professional and an excellent customer service visit!

padaj

7 de sep. de 2015

Jerzy Bielski was such a pleasure to work with! He went out his way to make sure we had a great experience purchasing our new 4 Runner. We really enjoyed his sense of humor and overall genuine personality along with his incredible knowledge!Thank You Jerzy!Heidi Pruzynski

forest green

5 de sep. de 2015

I spent the day with Jon Maki who helped me lease a 2015 Corolla...He was very pleasant, answered all questions, explained all.... step by step. It was much appreciated.. Thank you!!

Dan1234

1 de sep. de 2015

I had a great experience at lia of Northampton they truly did work with me to get the car I wanted at an awesome price my sales person Mr Christopher Mattei was awesome chris listened to my concerns understood my budget and worked to get me a great deal !!!! just putting this out there chis mattei salesman of the year :) everyone I have dealt with at lia Toyota was great !!! sales person, account manager, general manager !!!! I bought a 2013 scion tc sweet care... even days after the sale chris and lia were still looking out for me i had seen a slice in my side wall on one of the tires and the tires in the front were a different tread then the ones in the back chris and all the great people at lia stepped right up and are putting four brand new tires on the car at NO COST to me !!!!! that is huge THANK YOU !!! chris and Lia

NancyR

28 de ago. de 2015

Love the service department--quick and efficient and super-friendly. I always ask for Lindsay Firmani. She's incredibly knowledgeable and lovely to work with. She serves as a sort of intermediary between the customer and the mechanics. She communicates to the mechanic any problems I'm having with the car, and then comes back and explains what, if anything, has been diagnosed, what the cost will be, and how urgent the fix is. Years ago, I worked with other less-honest dealerships. I never get that feeling from Lindsay or Lia Toyota. I always feel like they're on my side and are trying to help me keep my car in the best possible condition while recognizing that I don't have a lot of money to put into it.

Aholl240

28 de ago. de 2015

I just purchased a new Toyota and my experience was nothing but positive. As with any big purchase, I was a little nervous and wanted to make sure I was given and understood all of the information regarding purchasing a new vehicle. Instantly, when I entered Toyota, I was greeted by Andrew. He worked so incredibly hard, answering my questions but also, quickly seeking help from his manager when he wasn't certain--this service really illustrated his dedication to making sure I had everything I needed to make the best choice--something I haven't found at other dealerships. I couldn't be more appreciative as Andrew really went out of his way to make me feel like a valued customer. Andrew's manager was also wonderful, taking the time to actually go to the body shop (where my former car was being fixed) and check it out in order to give me the fairest trade. As opposed to Honda, they offered me the best trade for my previous car, which was a relief financially. The entire process was seamless, friendly, and I could not be happier with my 2015 Corolla!

Schnauzerbabe

26 de ago. de 2015

Christine and Lyndsey listens to all concerns and records it to the mechanic which is Ernie who does an impeccable job!!!! I know I'm in great hands.....you will have a great experience ... All the times I have gone there thnx again for making it simple and easy and actually enjoyable experience??

stormz

22 de ago. de 2015

Buying my first Toyota wa the most pleasant expieriance ever. Joel was the sweetest guy. No pressure, just guidance. Went out of his way to get the interior color that I wanted and also all the extras. I would highly recommend him. To tell you the truth, every one in the building was extremely accommodating. Thank you very muchStorm

Stephanie 132

21 de ago. de 2015

Chris M was patient from the very beginning. We knew exactly what we wanted and he help us get it. Listen to our requests and honored them.. Not your typical car salesman. Would recommend him.

justme

20 de ago. de 2015

Was very impressed by the attentiveness and service of all of the staff that we dealt with. Chris M and Robert in finance in particular. As a car guy - though one who hates dealing with dealerships - I would not hesitate to recommend this group. They made both my wife and me feel that we were valued customers.

lady in red

18 de ago. de 2015

Joe k was a great and knowledgeable sale person. He was very accomidating and would recommend him to anyone. Adam the manager was very friendly and helpful.

moulinrouge

14 de ago. de 2015

I explored the possibility of buying a truck from Toyota a few months before actually going in to do it. My sales consultant helped with suggestions and gave me a good feel for the dealership so when I returned to buy, I went straight to him. He asked me two questions about what I wanted and needed in a truck and then said he had a truck for me. We went out to see it and test dive it. The truck was perfect. He then made the whole process of buying simple and seamless. I highly recommend this dealership and this sales consultant!

donfran

4 de ago. de 2015

Our sales consultant was very helpful and explained all the features of the Toyota Avalon that we had selected. He was able to secure us a second remote and followed through on any concerns regarding the car.

Parenta1424

30 de jul. de 2015

This was my first time buying a car from a large dealership. I must say I was EXTREMELY IMPRESSED! I liked that I was able to look online and get a feel for the vehicles, and I was able to find the car that I was looking for at a price I could afford. My salesperson Chris M was fantastic. I didn't feel pressured and he was a pleasure to work with. I was able to get my car and with payments I can afford. Chris went above and beyond my expectations. I would highly recommend Lia Toyota of Northampton and working with Chris M!

rides horses

29 de jul. de 2015

I contacted Lia Toyota because in my recent car shopping , I decided I would try the Toyota RAV 4. My parents have worked with a guy named Phil Riley over the years at this dealership and they think he's just the greatest guy. So, naturally, I contacted Phil for my test drive. I found Phil to be a friendly, energetic, pleasant and helpful man who is also not pushy. We test drove the RAV 4, which was quiet and controlled, yet peppy and answered when called to step up on the highway simply too big for my needs. If you do go to Lia Toyota, I would highly recommend looking Phil up, because he is a fun person to be around and is more than willing to do whatever he can to help you.

jenn77

13 de jul. de 2015

The staff were friendly and helpful , i had a great experience there and Chris was very good at helping me to decide, which car was fit for me and over all I will be telling family and friends to go there

CLaLiberte

9 de jul. de 2015

Elvin Rodriguez was great to deal with. I scheduled my appointment online, my car went right in and the service was quick. The dealership is clean and modern, prices are reasonable and you know that you are getting quality Toyota service.

Kate M.

8 de jul. de 2015

What a pleasure it is to purchase a car at a dealership where the salesman is polite, trustworthy, knowledgeable and professional in every way. Thank you, Joe K. for a gem of a car, and as always, exceptional service.Kate M.

Lisao41669

5 de jul. de 2015

Jerzy bielsky was an amazing salesman. He showed me every aspect of the new car I purchased. I will recommend all of my frinds to come to lia Toyota of northampton.

pat3511

4 de jul. de 2015

I came in looking for a particular car that I'd seen online, It was fairly priced and had low mileage. Although it was a little above my price range, the dealership made it work. I had great service from Joel Olko.

B4dabeat

30 de jun. de 2015

We came in to look at the RAV4 and test drive a couple. Robert Astin suggested a Scion XB that they had left in stock from 14'. I previously had a Scion and so did my wife, we just needed something bigger. Robert made it work out for us and my car payments were a couple dollars more a month than I was already paying. He really worked with me and made sure the car I was taking home was right for my family.

Paulette51

23 de jun. de 2015

They helped me determine the car for our needs. Once we determined exactly what we wanted. They worked with me to find it and ensure it was available.

PIPster

22 de jun. de 2015

We rode our bikes into Lia to see if they would fit into a Prius. We met our salesperson Chris Mattei and he was most accommodating, letting us try and fit the bikes and then coming up with the best solution! It was a very hot day and Chris was very patient with us as we looked at many vehicles on the lot. We were going to sell our old car ourselves but the price they gave us confirmed that a trade-in was the best way to go. We came to an agreement on the price and Chris prepped the car that night and we drove away the next day on a trip to Boston. Chris made the purchase of the car very easy since there was no pressure and he answered all our questions openly and honestly.I highly recommend checking in with Chris the next time you need to purchase a car.

IloveCamrys

20 de jun. de 2015

I was interested in buying a new Toyota and was looking at the cars in the showroom. I talked with salesperson, Jon Maki, and told him what I was looking for. They did not have what I wanted but he located one at another dealership and, in a very short time, we finalized all the purchase details and set up a time to pick up the car. On the day I picked up the car, Jon explained all the features of the new car and even set up my first service appointment. The entire process went very smoothly and without a lot of headache and pressure.This is the first time I deal with Jon but the fifth car I buy at this dealership. I always have my car serviced here as well. I continue to be very happy with my dealings with Lia Toyota of Northampton and recommend them to anyone who is looking for a Toyota.

SeBareez

17 de jun. de 2015

I had service work done on my Toyota Prius. Lindsay Firmani was my Service Representative. Lindsay is like the best concierge of a five star hotel. She is amazing. They told me service would take one hour, and it was one hour. The waiting area is comfortable, people are pleasant, and I am always 150% satisfied. I will never go anywhere else!

themund

12 de jun. de 2015

This is our 6th vehicle we have bought from this dealership. We have used Phil Reilley each time and have gotten excellent service from him and the rest of the staff.

Heal,rav4

4 de jun. de 2015

Recently had RAV 4 in for oil consumption test as it uses a lot of oil! This required two visits. The service rep. who checked us in was very pleasant and helpful explaining the process. It did take a long time to get essentially an oil change(over 2 hrs). On the return visit things were much quicker and the service rep. ( Caroline Babinski ) was again very pleasant and helpful. Our one huge disappointment is with Toyota itself in that 1 quart of oil used in 1100 miles passes their test. That is approx. 5 qts of oil needed every recommended oil change interval. Seems very excessive to me!!!

Happy Buyer, SSK

3 de jun. de 2015

I had previously had a Camry for 16 years! Went to buy a new one and came away very happy with my purchase. I worked with Joe Kaslauskas and found him friendly, knowledgeable, relaxed , and very available. He brought me up to date on all the new additions, explained everything so that I could understand it, took me for a test drive and again showed me how everything worked. The whole experience was a pleasure. The finance person was also clear and helpful with all his explanations and again I had a most satisfactory experience.

Millerguy86

31 de may. de 2015

I went in with my girlfriend as she was looking for a new car. She traded hers in,got good money for it and got into a brand new Rav 4 for only $20 a month more than she was paying for her corolla. Her salesman Robert Astin was very helpful,not pushy and a great person to deal with.

linda13

31 de may. de 2015

We traded in our Toyota Rav 4 lease of nearly three years and upgraded to a Venza. The salesman, Robert Astin, was able to lower our payment and get us a no money down deal all in one day. They will register and deliver the new vehicle on Monday. It's like drive-thru service - quick and wonderful! I would recommend Bob, and any other salesperson there (everyone is nice!), to anyone interested in buying or leasing a car. All around excellent experience.

Happy customer

27 de may. de 2015

I had a great experience with Lia Toyota in Northampton. Jon Maki made leasing experience quick and hassle free. He was very knowledgeable and a pleasure to deal with. He got the job done quickly and I had my new Camry in no time. Great customer service and I would recommend anyone to Lia in Northampton, Ma. Thank you, Jon Maki! I will definitely be back.

Mark0

25 de may. de 2015

I've had only good experiences while I've been going to Lia these past 5 years. I can always count on a pleasant time and competent answers when I deal with Lindsay Firmani.

Judy

22 de may. de 2015

I especially like working with "Lindsay" Firmani, when it comes to setting up appts. and then having my car serviced. She is always helpful, cheerful and explains things clearly. I feel they are lucky to have her. Actually all personal that I have encountered while waiting are friendly and polite which is certainly a plus for their dealership.

Knight Driver

22 de may. de 2015

Working with James Giordano-Lanza at Lia Toyota in Northampton made us believe in honest car dealers. Before choosing the dealership, I checked online and compared pricing to Kelley Blue Book. Lia Toyota beat dealer prices on every car I researched. When we walked on the lot, James gave us the no pressure experience we needed and negotiated a fair price. He was mindful of our needs and supported exploring options within our price range. We bought a car that day. The kindness James showed us was above and beyond.

KJC

19 de may. de 2015

Everyone is always very helpful, polite and friendly. Car is ready when they say and they are thorough when explaining what was done and call to go over any added service needed.

Johnny G

16 de may. de 2015

Was in the market for new 2015 RAV4, I always shop around before making the deal and I can honestly say my consultant Robert Astin was a true professional from start to finish. He was friendly, knowledgable, extremely helpful and sincerely an honest hard working guy who went to bat for me numourous times to get the deal done. As for the dealership, it's modern, clean and organized facility with a friendly professional staff and overall image. This is my 2nd purchase with a Lia Group Dealer (Honda Enfield being the first) and I'm very pleased with the both experiences. Besides what I just stated, they got my business because they fought for it, crunched the numbers and gave me the best deal and overall value. I find some other dealerships almost arrogant how they tell you this is what we paid for the car, we aren't making any profit on this deal and this is our best offer so take it or leave it. "Bullpoop", don't believe them and if you want a Toyota, call Robert Astin at Lia and if it's another brand vehicle, just hope Lia has that brand dealership and call them. They Will Fight For Your Business! This is why I'm also pleased to here they now have a Chrysler Dealership, almost can't wait until it's time to trade up my 300C! I will be calling Lia Chrysler at that time. Thank you Robert & Lia Group, sincerely Johnny G

Toyotaforlife

14 de may. de 2015

I love this dealership. Excellent service at a good price, and thorough intake. I can't imagine going elsewhere! I love my loaner car, which I bought here!

happynissanowner

12 de may. de 2015

This is my first time shopping at this dealership. The salesman, Jerzy, was friendly, respectful of my timeline for purchasing a car and responsive to my limited budget. He asked me a few questions about my needs, lifestyle and budget and was able to quickly find me the perfect car. I've already recommended Jerzy and Lia to friends who're on the market for new cars.

TGeis64

30 de abr. de 2015

Me and my wife recently had some bad experiences being turned down elsewhere. So when we received a letter saying that lia Toyota could help us we were skeptical. Robert Aston and the rest of the staff worked with us and with our budget and helped get us out of our rental car which was draining our bank account. They kept in touch throughout the process and although there was a few delays we were kept well informed and our happily driving our new Camry.

Richard D

30 de abr. de 2015

This was my second vehicle purchased at Lia Toyota Northampton. The first experience brought me back for a second purchase several years apart. From the minute I met Joe K I new I would make a purchase. Joe was very knowledgeable and easy going. No high pressure sales tactics. My experience with everyone else I met at the dealer ship was great. I have and will continue to refer friends and family looking for a vehicle to Lia Toyota.

Moongeo

28 de abr. de 2015

I visited recently for a battery testing. I was assisted by Lindsay Firmani. She was extremely helpful, had excellent manners, and had me in and out in no time.

J Paul

27 de abr. de 2015

Caroline Babinski was my service rep for my last two visits to Lia of Northampton. I have owned many new vehicles but have never run into a service rep that is as customer oriented as Caroline. She is very helpful and always with a pleasant word and a smile. I actually wait for her if she is busy when I bring my 4Runner in for service. Lia should be proud to have someone like her as the "face to the customer" . Well done Caroline!!!

priusgirl

22 de abr. de 2015

Lindsey Firmani is an OUTSTANDING service professional. Clear, reliable, knowledgeable, friendly, responsive. My experience with this dealership has been excellent. Lindsay makes it even better.

LuvtheAvalon

21 de abr. de 2015

Two years in, time for the 30,000 mile service on the Avalon. Scheduling was easy, Lindsay Firmani took care of me when I arrived early, and the car was ready before we were back from our walk to downtown Northampton. The comprehensive report gave us assurances that the car was ready for it's long April trip to Appalachia.

Pawel

20 de abr. de 2015

Overall I had a great experience buying a car at this dealership. I had the help of a sales consultant named Joseph Kaslauskas in purchasing my new vehicle. He was very friendly and professional when selling me the car. I would strongly recommend Lia Toyota of Northampton.Kupno samochodu i wspolpraca z Joe byla przyjemnoscia,pomimo wydanych pieniedzy.Polecam wszystkim Lia Toyota of Northampton.Pawel

barbara2011

20 de abr. de 2015

Lindsay Firmani helped me recently when I brought in my 2003 Rav 4. I always find her to be patient, to listen to my car issues, to keep me informed during the servicing of my car, to know cars, to be courteous, and to take excellent care of me and my car. I've been going to Lia Toyota of Northampton's service department for over 11 years now and know to expect only the best service. I just want to thank Lindsay and the whole service department including the excellent mechanics for their hard work and help!

drewski

20 de abr. de 2015

I travel more than 20 miles to go to lia. There are closer dealerships to me but I trust the information given to me regarding my repair. Justin Laramie is a step above other service managers and has a terrific crew turning wrenches for him.

scottmendoker

18 de abr. de 2015

Lindsay Firmani, my service rep, and the rest of the crew were first rate -extremely professional. Wouldn't take our "his and hers" 2011 Prius' anywhere else.

debbie36026

18 de abr. de 2015

Caroline Babinski provided excellent customer service. She explained everything clearly so we knew exactly what to expect. Your dealership always gives us excellent service all the way around. Thank you

jesse123

18 de abr. de 2015

After weeks of waiting with ins. co to total previous vehicle, these guys were able to get me into my new Corolla FAST! They were even able to help with an loaner vehicle for a weekend when I was going to be out of a rental car. 10/10

Maevew

16 de abr. de 2015

Had a great experience, friendly and courteous. Switched from my 7 old Honda CRV (which I loved) to a new RAV4 and I love it! Big shout out to Joel Olko, who was wonderful, patient and kind,

RH526

16 de abr. de 2015

Just last week, I bought a certified pre-owned Prius from Lia and for the second time (first was in 2011), had a great experience. Phil Reilley was a pleasure to work with and I'd highly recommend him to anyone thinking about buying at Lia. Go see for yourself!

Peggy

15 de abr. de 2015

I drive a 2007 Lexus. The oil light wouldn't go off even though we had just had a routine oil change. Not only did I get a next day appointment for help, the Lexus technician made the adjustment which solved the problem in just a few seconds and then, to my great delight, we were not charged the $104.00 diagnostic fee. Lindsay was the service rep who checked us in and out. She was friendly, professional, and cheerful as she expedited our visit. I'm glad this was taken care of easily near to home and that I did not have to drive to a dealership at a greater distance from home.

Blue tacoma

11 de abr. de 2015

It was a very easy experience purchasing our new truck Phil our salesman had all the Wright answers and was not pushy and made it a comfortable experience thank you

topamili

11 de abr. de 2015

I have done business with Lia for several cars..... always been very pleased with sales and service. My experience with my salesman, Joseph Kaslauskas was excellent. I actually went in for an oil change on my 2010 Camry and walked out with a new 2015 Camry!!! Does that prove how well they are doing at Kia!!! Everyone at Kia is eager to please. That is why I always go back for sales and service.

kfmeehan

10 de abr. de 2015

Did some research on line first and then went to the lot to check out the cars. Worked with Joe K and looked at two Avalon hybrids. Took both home to show my wife and get a feel for each. I really appreciated this accommodation. Joe was extremely helpful and knowledgable without being "high pressure." I ended up buying one of the Avalons and found everyone there at the showroom to be helpful, engaged, and honest with me. Plus, it was a great deal! I highly recommend this business.

CMK

7 de abr. de 2015

The day after driving our new RAV 4 home, we had to return to the dealership for our first inspection sticker. (Too late to get it when we got the vehicle) As it was our first visit to service, we were a little unsure as to what was required of us, even though our salesperson, Chris Mattei was very clear about that the night before. Lindsay left her desk and greeted us in the service bay, introduced herself, took right over to get the process started. To say she effervesced would be putting it mildly. Lindsay is a definite asset to Lia Toyota and should be recognized as such. It will be our pleasure to request her when the need for service arises. Thanks Lindsay !!!!!

CMK

6 de abr. de 2015

Excellent sales experience start to finish. Absolutely NO pressure plus extremely informative. Addressed each concern to our satisfaction. If Chris didn't have an answer to our questions, he went and got it instead of making something up, or telling us what he thought we wanted to hear. We went to Lia Toyota to see if the Rav4 advertised, met our needs and ended up driving a New Toyota Rav 4 home that evening. There are a lot of negative stories about car dealerships and what supposedly goes on in them. None of these applied to Lia Toyota. Chris Mattei is an exemplary part of the Lia Sales Team. We suggest you request Chris to help you fulfill your automotive needs.

Chris C.

3 de abr. de 2015

Very well managed and organized,I had my Tacoma accessed for rust on the frame and they did a thorough inspection and fixed the seat belt recall.I dealt with the service manager Justin and Lindsay both very polite and very accomadating.Lia shuttled me to downtown to have lunch with my daughter and got picked up on time and shuttled back even the shuttle drivers were very pleasant.Not a social media fan but I do recognize great service.

KTD

1 de abr. de 2015

I went in to see about my 1994 Toyota on Monday, 3/30 and as usual I sat at Lindsay's desk. She explained everything thoroughly without being patronizing, was very knowledgeable, professional, friendly, kind and honest. She also gave me great advice and suggestions on what my next Toyota purchase should be. Although I don't look forward to ever having to go in and have my car fixed, it's always a relatively stress-free experience thanks to Lindsay!

RogerG

27 de mar. de 2015

Caroline, customer service maintenance rep, was friendly, professional, and knowledgeable. The maintenance was performed quickly and thoroughly while I waited in a clean comfortable waiting area enjoying a cup of freshly brewed coffee. The entire experience was pleasant. Lia is the BEST!!!! Thanks again to Caroline and the service staff.

Chuck

26 de mar. de 2015

Salesman Joel Otro was extremely helpful, attending to every detail of the sale with enthusiasm and a genuine desire to make sure my experience was stress free. Follow up calls after the sale to make sure I was happy with the vehicle were a nice surprise and added to my confidence that I had picked a winner in Lia Toyota of Northampton. I highly recommend this dealership. Great people, great service.

Abeaudry

24 de mar. de 2015

Very professional and helpful people led by my sales consultant Phil Reilley. I was very pleased with the service. I highly recommend Lia Toyota of Northampton.

EvanGon

20 de mar. de 2015

I stopped by looking for a Toyota Tacoma with a good price tag. My salesman Chris walked me through everything and gave me a great deal!. He was professional and friendly, which made my buying experience less stressful. I am very pleased with the service I received and definitely would recommend this car dealer.

swhalen

16 de mar. de 2015

I had been interested in the Toyota Rav4 for several years, the time finally came when I was ready to make a purchase in March 2015. I went to several local Toyota dealerships in Western Mass and CT. The customer service at Lia Toyota cannot be rivaled. I purchased my car through Phil in sales. He was extremely friendly, knowledgeable, and accomodating. The selection of Rav4s was also much better than at the other dealerships. After testing and choosing to buy a 2015 Rav4 XLE, the buying process was so smooth and easy! I spent just a few hours at the dealership and was able to leave with my new car the very same day! They also gave me a very fair/generous offer for my trade in. I went back a few days later and Phil sat with me and answered all questions I had come up with regarding my new vehicle. Extremely happy with my purchase and with Lia Toyota! Will be recommending them to friends and family.

I.dont.want.to.sign.up.for.an.account.idiots

13 de mar. de 2015

My second purchase from Lia, both to buy new Tacomas. My previous one, which I loved, lasted 9 years and was still going strong, but Lia gave me a good trade-in value for it so I'm into a 2015, which I also love. Very professional sales staff. With Chris's help it took about two hours to turn my old truck into a brandy new one. It's like the fountain of youth for vehicles, you should try it.

Michaellatour95

10 de mar. de 2015

Jon was my salesman and he was professional, friendly , and everything was taken care of very quickly. Great service and information on the car that I bought and I am very pleased with my purchase!

Nelson

7 de mar. de 2015

Jon made our experience a great one. He listened to our needs and requests and did a great job helping us find the vehicle that best fit out needs!!We would recommend Lia Toyota of Northampton to all our friends & family!

Cotags87

3 de mar. de 2015

Amazing service. Phil was 100% professional and helped me find the right vehicle for me and I couldn't be more happy. I love my new RAV4! Thank you.

Nicole P.

2 de mar. de 2015

Recently leased a 2015 Rav4. Salesman Phil R. Was very nice, and the process was fast. He got me exactly what I wanted in the price range I asked to stay. Didn't try to up-sell or sell me something I wasnt interested in. No pressure to "buy now". Overall great experience and would recommend. This is the 3rd vehicle my family has purchased from Lia Toyota and 4th car from Lia Auto Group.

PZ

27 de feb. de 2015

Sales man, Robert, gave us a high level of personal attention. Worked with us to get the right vehicle for our needs. Responsive to our concerns. Seemed to be giving us honest numbers as he was using the same car pricing websites we were using. Good follow through as we worked on the financing and final pick-up issues. Overall a not unpleasant car buying experience.

Jendi3

27 de feb. de 2015

I went to Lia Toyota in Northampton to look for a car that would suit my needs for my crazy work commute and met my salesman, Jon Macki. He was so informative and answered all my questions. He didn't even mind my indecisiveness! I bought a Prius and knew nothing about a hybrid. I can't believe the gas I'm going to save! His sales manager Kris was so understanding that I had some credit troubles in the past and went above and beyond to help me leave that day with my new car! Thank you so much guys!!! I will make sure I tell my friends and family to come and see you!

irma

27 de feb. de 2015

staff was very friendly and courteous, i was treated with respect and kindness.the sales person i worked with was very pleasant really made sure i was happy with everything.

sypmom

27 de feb. de 2015

We just purchased our third vehicle from Lia Toyota Northampton and were, once again, very satisfied with that purchase. The weather was nasty yet Joel had no issue pulling more vehicles out for us to look at and test drive. He answered all of our questions directly and truly helped us to decide which car we should purchase. The Venza ended up being the perfect choice for us. Price negotiation was rather painless too! (Something we've always hated at other dealerships.) We will be back again and won't hesitate to recommend this dealership to all our friends and family! PS - We've been very happy with their service dept as well!!

Jennifer B.

25 de feb. de 2015

During the summer I leased a Prius plug-in from this dealership and had the good fortune to work with Joe. He was personable, knowledgeable and easy to communicate with. But the truth is, I really didn't like the Prius. Not the right car for me, not the right car for the kind of Winter we're having in MA! So I called Joe a few weeks ago and he invited me to come in. Again I found him incredibly helpful, particularly attuned to what I was hoping for in my next car. Not only did he help me select a Scion (which I LOVE), he also worked out a fair deal in terms of buying out my lease on the Prius and setting me up with a new one. (FYI: Lindsey from the Service Department was also helpful with an informal consultation because she owns a Scion) Great customer service is a dying art. Working with Joe was a total pleasure.

customer

21 de feb. de 2015

We just purchased a 2015 Tacoma and were very pleased with the excellent service we received from our sales rep, Joe Kaslauskas, when we visited Lia Toyota, Northampton and would highly recommend him. A sales rep -- that was informative, knowledgeable about the vehicle, and not pushy in any way. Randy & Cathy

leah1119

22 de ene. de 2015

I was stuck in a lease that in CT I just couldn't get out of. I went and saw Steve Dunham at Lia Toyota of North Hampton and he was able to get me out of my lease and into a 2015 fully loaded Rav4 I've worked with Steve in the past and am beyond happy with my experience and new vehicle.

Thechad989

21 de sep. de 2014

They serviced my Corolla ,said cv axle seal was leaking so they replaced it for 250$ when I picked it up they said sorry it's still leaking and too bad. They identified problem and straight up ripped me off. Very unhappy and hope everybody reads this

Helwen

1 de ago. de 2014

I went in to look at a Yaris on 7/30/2014, I fell in love with a Corolla, My salesperson was Chris Mattei. He was amazing. I drove my car Corolla home. Dealerships can be intimidating, and pushy. LIa and Chris, and Rob Kassam in finance all put the customer first, The experience was amazing. The service is above excellance. My sister bought a car there three years ago, and has raved about it ever since. I decided I wanted to feel that way about a car purchase too, and I was not let down. I will always return to Lia, for service, and future purchases. This is an amazing company, amazing staff, and they give their customers amazing service, every time!

melley

2 de may. de 2014

I worked with Chris Mattei to purchase a pre-owned Toyota Rav4, found the experience to be enjoyable, and love my new car. Chris is friendly, accountable and ensured I was happy with my purchase. I would happily recommend him and the dealership to anyone in the market for a new vehicle.

Junej

8 de abr. de 2014

Darren met us with a big smile, I was looking for a 2014 RAV4. Took it for a ride. Then I went down the road and test drove a 2014 Escape which helped me tremendously in making my decision to purchase the RAV4. Darren, was very patient and answered all of my questions (no matter how trivial) He was very knowledgeable. THANK YOU SO MUCH I AM VERY HAPPY WITH MY NEW RAV4.

sacha123

18 de mar. de 2014

I recently purchased a 2012 4Runner. From the minute I met Andrew I knew I was in good hands. I test drove the vehicle and needed a few days to think over purchasing the vehicle. He was not high pressure at all and waited to follow up. Within the week, with the help of Andrew and the wonderful finance man who's name escapes me, I was driving my awesome new car! I cannot say enough wonderful things about Lia of Northampton!

Loriedd1

11 de mar. de 2014

I enjoyed my afternoon with Chris he was very honest and willing to do whatever it took to make me happy, and to make sure I got what I was looking for in my new vehicle. I love my 2011 Tacoma and appreciate Chris for all his hard work. Thank you Lorraine

joarkttjme

28 de feb. de 2014

We went to the dealership to compare multiple models Chris Mattie took the time to show us multiple models and help to compare and contrast the models. He helped us find the best deal. He continues to help with questions about the car weeks after we bought it.

joegiroux

22 de feb. de 2014

Chris went out of his way to show us the features of tldn't put in our budget. He then went into the computer to find a similar car without the moonroof at a lower price which was available at another dealer. He was more than willing to go get the car monday so that we could see it. As we reviewed the features it appeared the wheels on the car were smaller than on the car we had seen. Noting our concern he went out to the lot in the rain searching with a car with the smaller wheels. He than found a car closer to what we had seen with the larger wheels. He negotiated a price in our range with management and arranged for us to see it and drive it the next day. After driving the car he further worked on the price and our concerns. It should be noted that most of his running around was done after closing and in the rain.

skraft

20 de feb. de 2014

My husband and I had a very fine experience working with Chris Matthei. There was no pressure, and we didn't sense internal pressure on Chris that would have put pressure on us. He was extraordinarily considerate, and not ingratiating like an overly eager salesman, but really thoughtful, showing care for our interests, quick to help solve any problem that arose. He was very well informed and answered our questions in the order in which we needed them answered to feel that we knew what we were doing. He inspires confidence.

rippinx11

4 de feb. de 2014

My wife and I recently returned to Lia Toyota to purchase a second vehicle from our salesperson Adam Chiasson. Three years ago we bought my wifes Rav4 from Adam and had an exceptional experience. When we returned to Lia we discovered Adam had been promoted to salesmanager. Once again he went above and beyond to make the purchase very smooth and enjoyable. Adam was excellent to work with and I would highly recommend him to my freinds and family. Very modern and clean store, employees friendly and knowledgable, great selection of cars. I love my new Camry. Thanks Adam.

mvigs2433719

1 de feb. de 2014

My girlfriend and I were looking for vehicles and she went in with expectations with a certain truck in mind and her experience was average.In and out-wheel and deal kind of exoerience-nothing above and beyond! However, I was convinced that the guys behind the scene were worth working with after being in there during my first go around. A week later I purchased a used camry through Andrew who was fantastic (professional,personable, kind, sincere, very helpful, and one who went aboveeee and beyond to have a great experience!! Working with Adam and Rob was comfortable and they all would make me return for service and references for the rest of the general public! Thank you all!!

frida362

23 de ene. de 2014

Car purchases are a stressful process for me but working with Chris Mattei and Rob Kassam at Lia Toyotamade the experience very easy and pleasant.

ollie4nate

22 de ene. de 2014

My wife and I shopped at Lia Toyota in Northampton in early November 2013 to replace our 2007 Tacoma with a new, updated model. We decided to duplicate the Double Cab 5' bed which was what we were used to and worked well for us giving us utility and room for our grandchildren to sit in the back. When it came time choose a color we picked Barcelona Red which was not available on the lot so it was decided since one could not be found locally to swap that it would be ordered from the factory.After some delays in manufacturing we took delivery on January 18. The sales process went smoothly given a change in salesperson partway through. After the internal change of salesman we were lucky to work with Chris Mattei. Chris was very good about follow up and keeping us informed of the progress of manufacture and shipment. Chris also has excellent product knowledge. We also had a unique request to save the tonneau cover from the old truck so we could use it on the new one. Chris took personal charge to make sure we were able to accomplish that. It was a big help to us. If there comes a time to need another vehicle I would certainly look to work with Chris at Lia of Northampton.

JanHines

21 de ene. de 2014

Darren was extremely helpful and and informed throughout the experience of looking at the car, driving, considerations. I've never had such a pleasant car sales experience ever!!! I would highly recommend Lia and definitely Darren!! Great experience!!!And for service the staff seemed friendly and the waiting area clean and pleasant!!

SLieberman

14 de ene. de 2014

It was an absolute pleasure buying my new Toyota Tacoma at Lia Northampton. Every part of my experience was excellent. However, most important was the salesman, Chris Mattei. I thoroughly enjoyed working with him. He was able to answer all of my questions in what I felt was an extremely honest manner. Negotiations about the price were honest and straight forward. I would recommend this dealership to anyone looking for a new Toyota

SallyMalsch

9 de ene. de 2014

Instead of going to other dealerships in Springfield and Greenfield, I went to Lia Toyota in Northampton to buy my new 2014 Avalon Limited. I had previously purchased two new Avalons in 2006 and 2011 from this dealership with the help of Joe Kaslauskas. The main reason I went there is that I have confidence in Joe's advice & expertise, and in a word, I trust him. I have been a realtor for 20 years, and my business depends on referrals for the same reason, reliable, trustworthy service. He represented my position well with his manager with regard to negotiating the price of a new and a used Avalon. Over the years I could always ask Joe questions an 'shoot the breeze.' He kept me in the loop while the dealership was trying to obtain the car I wanted (the color), and he handled masterfully all the tedious details of registration and de-registration. He patiently answered any question I had, and he helped me move all my stuff from one Avalon to the other at dinnertime! Also, Ron Duda was a helpful ally in this process. With his technical expertise - he came from the Lexus dealership-, he transferred my phone contacts, helped me with the Navigation and with the registration on Pandora and On Table, etc. I could ask Ron any question, too, and it is obvious that Ron and Joe work as a team for the benefit of the customer. I appreciated the manager shaking my hand on two occasions and emphasizing that I could call upon him anytime. And the owner of the dealership was instrumental in getting the Avalon Limited with all the features and color I wanted from his former dealership in Westbury, CT. He had searched all over MA previously. I should add that the service department (the lady with the English accent in particular, Lenzie I think) has been consistently helpful since 2006 until now. All in all, this is a great dealership, because each person does his job well and offers reliable service. Remember, though, it was Joe who brought me back there for the third time!

tom_partington

30 de dic. de 2013

My experience with Lia Toyota of Northampton was excellent. I had been shopping for a new Tacoma on line, and found the truck I wanted at Lia. I went and looked at the vehicle, and got a very fair appraisal of my trade. I was still thinking about the possible purchase, and went home to think about it. Lia did not barrage me with e-mails or phone calls, like sometimes happens. I went back and bought the truck. They had an internet price deal, which they honored. We negotiated a bit, I received good value for my trade, and they got me a very low interest rate on the loan. Overall, I had a very good experience buying my new truck. I would recommend this dealer. Thanks, Tom

Lisa01089

27 de dic. de 2013

I can't say enough good things about Joe Kaslauskas, my salesperson. No pressure, honesty, and just worked so hard for me to get the best deal. I couldn't be happier with my new/used vehicle. He took the time to explain all of the features to me (that didn't happen for the last car I purchased somewhere else). If you go to Lia Toyota of Northampton, you got to see Joe to purchase your next car. I feel like I really received the royal treatment!Everything just went so smooth, all of the people were friendly and I wouldn't hesitate to return to them for my next car.

jae24_01

22 de dic. de 2013

She listened to my needs and found the perfect match for me! She was not a typical sales person that only cares about her commission.

capt2029

20 de dic. de 2013

Chris Mattei did a great job helping me with this sale. He helped negotiate a fair price and did an excellent job showing me the many options on my new Highlander. He was a pleasure to work with.

northampton

11 de dic. de 2013

Great experience from explaining every feature of the 2013 Rav 4 to answering our questionsand helping us set up our phone, etc. Phil was polite, professional, patient and very helpfulwith paperwork along with his colleagues. He made this the best car purchasing experience that we have ever had.He also remains available to us if we have further questions.

lindacallahan

10 de dic. de 2013

I went to look at a new Camry and bought one that day. Joe gave me a great deal and I drove it home. I will tell my two friends 's who buy a new Camry each every few years what a great experience I had. Joe also explained all the inside and outside accessories to me. Joe made me feel comfortable and I love my new car. My husband is the one who told me to go there because he also purchased a car from Joe this year.

kaokayak

8 de dic. de 2013

I just purchased a 2011 Toyota SUV from Lia Toyota of Northampton and was very pleased with the sales experience. Chris Mattei was professional, knowledgeable, easy-going, friendly, and most of all, did not pressure me in the least. Rob Kassam was also very knowlegable and took the time to explain the various financing options available to me and to check around to get the best possible deal. He also gave me some great tips to save money over the life of the loan. The vehicle was ready a day earlier than promised, complete with the tow hitch installed, a new plate, registration, inspection sticker, and freshly cleaned. I would recommend Lia Toyota of Northampton, and specifically Chris Mattei if you are looking for a new or used vehicle.

rfgoshea

27 de nov. de 2013

The salesman and the staff were extremely friendly, courteous, and helpful. No pressure tactics were employed and the buying experience was terrific. The dealership should be extremely proud of the professionalism of its sales and service staff. I would highly recommend this dealership to all my friends and neighbors.

TinaD1

26 de nov. de 2013

I had a very good experience with Chris as my salesman. He help me but a brand new 2013 Toyota Corolla. I didn't think I was going to beable afford it, but he showed and explained to me about leasing. So, that is what I am doing and very happy because if it.Thanks Chris!!!

esgreene

29 de oct. de 2013

Beware!I asked for an email quote on a new 2013 Toyota Camry. The price I was quoted was $500 higher than the price for the same car (same VIN number) on their website.When I went in, I was told by the sales manager that he would match any price, which he did. I wanted to take advantage of the 0% 60 Toyota financing, and my quote had a table showing monthly payments. I asked if this was the 0% 60 financing, and the sales manager said ye. However, when I multiplied the number of payments by the monthly payment, the total was more than $2000 higher than the quote. I didn't discover this until after I had left, but you can bet I won't go back there again.

arcoler

11 de sep. de 2013

We bought a used car from you 3 or 4 months ago and have had nothing but trouble. The first week we took the car in because it had unusual creaking from below. They lubed it and said it was ok. Within 2 days the creaking got worst, now we have learned that something is bent underneath and it will cost 1500 plus to fix, (despite purchasing the protection plan) There was no accident with us.I would like to address this issue right away. I do not feel responsible for this. This was an issue from day one. We believe we received a lemon

jadeona12

29 de ago. de 2013

This had to be the worst experience I have ever had with a dealer. Offered me a low trade in vs Kelly blue book I objected to the price she went to ask the sales manager Garven if there was more she came back and said and I quote " Thanks for coming in" and walked away not even a counter offer hand shake or goodbye. If this dealership is trying to be #1 in customer service they have a long way to go. My husband is an executive at a very large company and if he treated his customers the way this company treated us they would not be in business. Holly was the sales rep and certainly has a lot to learn about how to deal with customers. I was in sales for a Broker for many years and with an attitude like that I would never have lasted. She fell short of being good and was totally rude. I will never recommend this dealer to anyone ...stay away

durrant

26 de may. de 2013

Did not listen to criteria requested and we felt very uncomfortable with salesman who could not answer technical questions and referred us to service department.

blairbuys

9 de abr. de 2013

We found a vehicle online at Lia Toyota and we took a drive out to see it. We ended up buying the vehicle and Lia had it ready to go - registered, insured, sales tax paid - very quickly! Our sales person, Adam Chiasson, was awesome!! He was very friendly and there was absolutely no pressure!! We will be purchasing another vehicle in the next year and we will definitely make the hour plus drive back to Lia for it!!

suellen

20 de feb. de 2013

Every time I get my car serviced at Lia Toyota of Northampton I am very pleased with my service. The service front end staff is very friendly and knowledgable. I feel that I am not being ripped off, which is my worst fear with car repairs/maintenance. I am pleased with the overall health of my vehicle and it is going strong at 133,000 miles. We purchased the car at Lia of Northampton too!

finishwork

19 de feb. de 2013

I had a very good experience at this dealership.The sales person(Mr Cuerto) was excellent,very knowledgeable,friendly and helped me get a car that fit my budget.

lgsuperg

19 de ene. de 2013

I bought my 2009 Toyota Corolla at Lia Toyota and wanted to go back because my check engine light was on. Actually, the local garage thought I would be covered by my warranty because I such the low milage (19,700). When I got to the dealership they were going to look into it. I finally got a call saying my car was ready, I was confused because I hadn't heard back about the warranty. I go down tto the dealership not feeling well to get my car and when I got there they hadn't even worked on my car. They did though give me a rental because of their mistake. When the car was finally ready I went to the dealership and that is when I found out my car wasn't under warranty. They charged me way more than I expected and then they told me they wouldn't accept my check. I was worried and asked if I could call my bank they told me their phones were all tied up. Right after leaving the dealership I was worried about why my check did't go through so I went to my bank. The bank told me that it was the dealerships machine. I am 80 years old and dont appreciate being pushed around. I dont trust them and I will not go back.

DonChapman

7 de dic. de 2012

I set out to find a replacement vehicle for my old truck. I encountered Adam Chiasson (sp) at Lia. I explained my needs to him and he set out to find me a vehicle. After about two weeks, I was unable to find a used vehicle that met my needs and was within my budget. I decided to put it off for while. Adam was very understanding and there was zero pressure to make any kind of purchase. When my truck finally died, I went back to Lia, found Adam, and discovered the Toyota Venza and it met all my needs. Adam was very helpful and took care of all my questions and concerns. He made me and my family feel comfortable and not pressured to buy until I was ready. He is a great asset to Lia and should be commended for his great attitude and his efforts on my part. When the deal was done and I came in to sign the paperwork, the finance manage (Al) was also great to deal with. He was friendly, open to questions and made the final process very smooth and quick. I would recommend Lia and Adam in particular to anyone looking for a vehicle and wanting to be treated fairly and honestly.

jim west

27 de nov. de 2012

found bmw 750li. fax all infor including deposit within four hours. i was and still ganratee my deposit return if not accepted for finance. almost fifteen day later ted kelly and al salis didnt return my calls and still dont have my deposit. nov 27 2012.

bruce.hemmer

7 de oct. de 2012

I came in while travelling with a recently purchased Toyota Certified used vehicle with a "comprehensive" certified used warranty. I had two problems, one of which (a creaking sound in the rear) they diagnosed and fixed according to a notice from Toyota. For the other problem (pulling to the left) they merely repeated an alignment which had just been done a few days before and I had explicitly told them was not the problem. They claimed they couldn't find anything else. I was charged $212 in "diagnostic fees" for these problems and was told my warranty did not cover them. I was told that my warranty was not "bumper to bumper" as the dealer I bought it from in VA told me, and that it does not cover "body parts" which is how they classify the rear window tabs that were the source of the noise, and it does not cover alignments (irrelevant because I told them to look for a problem other than alignment). They claimed this is what Toyota Extra Care said and there is nothing they can do about that. I showed the warranty document I was given that says it is a "comprehensive" one year warranty and mentions no exclusions. They refused to respond to this point, continuing to simply say that it was up to Toyota Extra Care, and suggesting I seek reimbursement from the original dealer in VA. It was maddening to have to pay out of pocket for this and hope for reimbursement from another dealer when it clearly should have been covered. I asked for the number to talk to Toyota Extra Care directly and was instead given a number for "Customer Experience" - an office which also deferred to the judgment of Toyota Extra Care and tried to blame the original dealer and refused to react to the point that the document in my hand said "comprehensive" and made no exclusions. The online pamphlet for certified used warranties http://www.toyotacertified.com/ebrochures/toyota_certified.pdf also says "comprehensive" and makes no exclusions. I feel I am being lied to and cheated by Toyota and its dealers.

bumpa145

30 de jul. de 2012

out of 5 service visits,only 1 time was without unsatisfactory resultson one visit,after waiting 1 1/2 hours to reset warning light,servicemanager "found" my car in a far corner after i asked why it was takingso long,and everything took less than 5 minutes to reset. anothervisit,taking advantage of "no appointment necessary" drove 40 minutesto dealership and was told they were backlogged and i would have to makean appointment. another call to sales rep to ask why car would notstart sometimes and was told to make appointment and after driving40 minutes for service call,was told in less than 30 seconds reasonwas front wheels were not straight when attempting to first start.another visit for advertised oil change,had bill quite abit higherthan advertised and was told by service manager that he had tochange the price on the internet when " he had a chance"

Linda958

3 de feb. de 2012

When I purchased my 2010 Toyota RAV4 from salesman, Joseph K., it was a very professional and positive experience. He did an outstanding job and delivered my vehicle in a very timely manner. I would highly recommend Joseph as a salesperson as well as the dealership to do business with. Linda A., Longmeadow, MA

AmyLynne124

6 de dic. de 2011

I recently bought my 2005 Toyota 4Runner from Adam at Lia Toyota. I had a great experience at the dealership. Adam was very professional, he answered all my questions, he was very honest and sincere. I found the exact vehicle i was looking for and got a great deal! Everyone at the dealership was very helpful. Adam made the whole experience very pleasent. I highly recommend you go to see Adam at Lia if your in the market for a new or used vehicle. Great place to buy a car!

missellie7777

6 de oct. de 2011

Adam made us feel right at home.He listened to our needs and found us a great deal. It was a comfortable shopping trip. My husband can be a very tough customer and Adam got through to him.

Innocent

29 de sep. de 2011

Phil Reilley,our sales consultant,was courteous, respectful, soft spoken, knowledgeable, concise andfocused on our needs and desires. He made himself available at our convenience. He is the best sales consultant we have ever used to buy a car.Connie Grabowski, the business manager, was polite and respectful. She gave us information on an extended warranty through a pamplet we could read at our convience. When we sat down to fill out all the paper work it was ready. There was absolutely no pressure to take the extended waranty. Again, she was the best business manager we've ever dealt with.We will definitely use Lia Toyota of Northampton again when purchasing a used car if they have one that meets our specifications.

brilyn

30 de ago. de 2011

I just purchased a 2011 Toyota Tacomma truck. As soon as I walked into the sales room my wife and I were treated very professionally. We met a salesman PHIL REILLY and we told him what we wanted and he took care of us answered all our questions. When we found the truck we wanted we dicussed our trade in and our an additional option we would like on the truck. We also meet NOAH CAHILLAN and we were able to work out the figures to close the deal. I would highly recommend PHIL REILLY and the LIA TOYOTA dealership.

chipjet714

28 de ago. de 2011

Searching for a good used car isn't an easy undertaking, I'd visited two Toyota dealerships and two used car lots before stopping in at Lia Honda on a Saturday afternoon. I appreciated the way nobody approached me and I could amble up and down the used lot without being hassled. Toward the end of my tour I spotted what I wanted-- a 2008 black Toyota 4Runner. Inside, I asked to see a sales rep and was introduced to Phil Reilly. He was low key, answered my questions and we were able to work out a deal. Who knows how much money a dealer makes; I don't, but I think Phil brokered an honest agreement.My only gripe with Lia is its coffee. The place should really get a Keurig single-serve, and should absolutely offer cream and milk instead of that powdery stuff that tastes like chalk. An assortment of the day's local newspapers to read would also be nice to read while waiting.I've had the vehicle for almost a week and am quite satisfied. I'm glad to have put in the effort that eventually led me to Northampton Toyota, which is about 35 miles from where I live in Northfield.

hjfong

22 de ago. de 2011

As a first-time car buyer, I was a little nervous and felt intimidated by the stereotypical reputation that car salespeople have gotten and overwhelmed by the advice I received from family and friends. There was so much to think about and to remember. But my experience at Lia Toyota of Northampton was completely positive, and I got a good deal. Phil Reilley, the excellent sales consultant whom I worked with, was very friendly, professional, and knowledgeable. He explained things carefully, thoroughly, and in a way that I could understand, and he made me comfortable and put me at ease. In addition, he was patient: When the particular car I wanted wasn't available on the lot, a search and order were done, and Phil kept me apprised of the car's status and of my options, even when I traveled out of the area for a few weeks. Once the car arrived and I made the purchase, he made sure that I understood all of the information presented to me. And, since my purchase, he's checked in to make certain I'm satisfied with the car and to see if I have any follow-up questions.I also appreciate the work of sales consultant Ryan Rourke and business manager Connie Grabowski. Ryan helped me when Phil was not available, while Connie clearly and thoroughly explained the financing, service options, and paperwork. Connie was genuinely concerned with what my particular needs were and made what I thought would be a daunting part of the purchase of a car smooth and easy.I highly recommend Lia Toyota of Northampton and heartily thank Phil, Connie, and Ryan for their enthusiasm and great work!

autio

25 de jul. de 2011

I purchased a new Prius from Lia Toyota of Northampton. The sales experience was excellent. The sales consultant, Phil Reilley, was knowledgeable, courteous, and responsible. He did a great job, and I certainly will go back to Lia and work with Phil for my next car.

Cheplick

22 de jul. de 2011

Phil Reilly is the best car sales person my husband and I have dealt with over the years in which we have purchased 9 new vehicles. I went back to Lia several times to drive the Rav 4 and really took some time to make my decision. Phil was extremely patient with me, answering my questions and doing it with a sense of humor. When I finally reached a decision, Phil was very accommodating in finding me the exact Rav that I wanted. He never tried to pressure me into a different car for a faster sale. Phil really knows his Toyotas and he went though a very thorough explanation of my new vehicle as well as all warranty information. I actually enjoyed purchasing my new car from Phil and Lia of Northampton. We will definitely return to Lia and Phil when it is time for another car.

Wilson1936

14 de jun. de 2011

Everyone was very helpful, answered my many questions, encouraged me to take multiple driving trips to test the car in various conditions. I am very pleased with my choice and with the assistance I received.

mmorford

3 de jun. de 2011

Phil Reilley is the best sales consultant whom I have dealt with in the sixty years that I have been a car owner. He was courteous, low-key, and thoroughly well informed. Above all he was patient! Since I have owned Honda Accords for the last 27 years I found to change to Toyota Camrys far from easy at first. But Phil's quiet and knowledgeable approach made all the difference, and it was a pleasure to deal with him. Not surprisingly, we are very pleased with our Camry!Joan and Mark Morford

4 Runner Jake

24 de may. de 2011

Well, I don't know how it can be. I have been zapped by other (out of state) car dealers in the pastHowever, I cannot praise enough the professionalism of Sam (Sammy) Rahab and Lia Toyota of Northampton, MA. Sam was attentive, polite, caring, REAL, a good listener and a gentleman. When it was time for me to learn about my new SUV he was a great presenter. I left the dealer with no doubt I had the very best deal (it was very good) and an amazing support network that really cared about me and the Toyota product/name. I have owned Jeep (not good), Subaru (not much better), Honda (very good) and a few Ford trucks (Good). All were purchased from dealers. This Toyota experience is light years ahead of the other experiences. And, hey, I have to put in a good word for Vito the Sales Manager and Dave in Finance. I really enjoyed the buying a Toyota 4 Runner experience. Buying an auto can be so stressful and it is a business but these Toyota representatives go way above and beyond to make absolutely sure you are satisfied and every detail is taken care of.The process was clear. The options and offers were great. The support for even after market accessories was stellar. The facility is phenomenal, the Wi-Fi room, kids space, the AMAZING car care/service center is huge and you could eat off the floor. Even the bathrooms are above and beyond. I even enjoyed the eclectic music/atmosphere/areas and seating. Golly, this sound goofy. If you have bought a car before you may know what a contrast I am talking about here? I was in sales many years ago. It is not an easy job. This is a place that I could have worked at with pride. My expectations of the normal car sales experience was rocked.Bottom line, I have no problem recommending Lia Toyota of Northampton, Sammy Rahab and the whole crew.My only regret is not going to this dealer and Toyota sooner.

Will & Lee Bridegam

10 de may. de 2011

Phil Reilly, our salesman, was outstanding. He took the time to explain the Prius and to answer our many questions. His patience, his low key approach and his obvious expertise were much appreciated. He has our highest recommendation.Will & Lee Bridegam

melark118

9 de may. de 2011

Our car buying experience with Adam Chiasson was wonderful. He was informative without being pushy. Never thought we would buy a Toyota that very day, but with Adam's professionalism we signed the papers that day and picked up Our Toyota Scion on Friday. Thanks again for everything Adam. We will recommend you to all our family and friends. Sincerely, Edward Larkin and Mary Ellen Palmer.

nicollemelnanson

3 de may. de 2011

Buying from Phil was a wonderful experience! He was thoughtful and through, going over every option the car offered. The hands free and navigation are already coming in handy! I knew the car I wanted and he was able to get me in it immediately. Connie in the Business Office was also a pleasure, adjusting my options specifically for the type of work I do and mileage I drive. Tim, the GM, also introduced himself to me and thanked me for my business.Overall, it was a very positive experience and I look forward to purchasing my next car with Lia Toyota as well.

shelbs

2 de may. de 2011

I hope I have the right dealership. I was looking for a better vehicle and I must have went to four dealers and everything seemed hopless. Thanks to Ashley and Mike everything was great! Ashley really worked hard for me to get a vehicle around my price range and somthing I really liked. Mike was very informative and genuine. You guys are the best. People like you are in the buisness for the right reason's!

sonniebeck

24 de abr. de 2011

Adam was wonderful to work with he helped me with everything that was involved with the purchasing of my car. I love my new Corolla. I would definatly recomend Lia to any of my freinds or family. It was a great experience. No presure and a fair price.

OSUZEO

19 de abr. de 2011

I was very pleased with Adam as a salesperson. He was helpful, generous with information, not heavy handed.I have already sent two people to him as a resource. I feel comfortable calling him with questions even well after the sale.A salesman is just that but it helps to have a good person to deal with.

sblinder01

6 de abr. de 2011

Phil Reilley is the salesperson who I dealt with. Since I was buying a Prius, there was a lot of time involved to show both me and my wife how to drive the car. He was great about taking each of us out separately and going for as long as we needed in order to feel comfortable. I would definitely recommend Phil to someone who is buying a Toyota. I can't comment on the service dept as I Have only had the car for 5 days.

B Boulay

3 de abr. de 2011

Everyone in dealership was very welcoming and friendly. Mike assisted us through the process of buying a new car. He was responsive to our needs and kept us informed throughout the process. We would definitely buy from this dealership again. Very positive experience~

nancylowry

30 de mar. de 2011

The sales rep we worked with greeted us, made me feel comfortable with asking questions from the first contact, was very konwledgable, answered questions quickly and from a good understanding os the question and the info on the car, was open to my time line for buying a car, and did not pressure me to make a decision. When I was signing the sales agreement he was organized and clear; he took extra time to show me buttons, levers, and dials in the car, how to operate them and their various settings, letting me work them and not just pointing them out. After the first encounter, I made sure he would be there when I returned to test drive it and, finally, to buy it.

jillian.koziol

18 de mar. de 2011

My previous car shopping experience left me with a bad taste in my mouth, so I wasn't expecting much at Lia but I was pleasantly surprised. I felt like I was a priority and my questions were answered honestly and all my needs were met. I didn't feel like I was being shmoozed. I would definitely refer customers to Lia.

gcaban07

18 de mar. de 2011

I was car shopping and had gone two several dealerships prior to arriving at Lia Honda. None of the other dealerships compared to how easy and friendly the sales personnel were to Lia Honda. My purchase was easy and very understandable. I would recommend this dealership to everyone and anyone!

ldavisdelano

18 de mar. de 2011

Lindsay in service has been excellent to work with over the years. I have been taking my car to Lia Toyota of Northampton for service for close to 10 years and I have been extremely satisfied. Lindsay is very helpful, does not try to sell me any extra service for my car, problem solves when the car isn't working quite right and we can't figure out why, goes the extra mile for me whenever necessary. Lindsay is a pleasure to work with. I am so glad to have her as a contact in service at Lia Toyota of Northampton! Thanks Lindsay!

ngh509

14 de mar. de 2011

The car buying experience as we know it can be anxiety provoking at best. At Lia Toyota, working with Phil Reilly was a pleasure. Phil was down to earth, knowledgable and had a No pressure approach which made my decision so easy. I would highly recommend Lia Toyota and when you arrive make sur eyou ask for Phil Reilly!

MByrne

3 de mar. de 2011

We were looking for a new car and the sales people at Lia were very friendly and helpful. The process was made very simple. They took care of all the work like transfers and calling the insurance company and registry. Simply put, we had our best car buying experience ever and we even drove off with our new car that day!

Kate R

1 de mar. de 2011

We just purchased a new Prius iv from Lia Toyota; this is the third car we have purchased from Lia, and we continue to enjoy and appreciate our relationship with them. We first came to Lia Toyota several years ago for service on our car. Our experience with dealerships prior to this had been pretty negative, and we were honestly quite skeptical initially. On that first visit, Lindsay worked with us, and provided the BEST customer service we had ever received. It was because of her that we came back, again and again. Fast forward to today, when we purchased the Prius. Phil Reilley worked with us. With incredible courteousness, Phil listened carefully to what we said we were interested in, what we felt we could afford and what we hoped to receive on a trade-in. The result: Phil found the exact car we wanted at the price we hoped, and Lia gave us a very fair price on our trade-in. Connie helped us with all of the paperwork, as she did for the other two Toyotas we purchased. She is a true professional who treats us as friends, remembers what we prefer regarding options and had the paperwork completely ready when we arrived; she explains everything carefully and answers every question with patience. We remain appreciative of the great staff at Lia, from Lindsay to Phil to Connie, and to Brian and Chris in Service. THEY are the reason we will keep coming back.

jimwesloski

27 de feb. de 2011

We have had the pleasure of dealing with Phil Reilly of Lia Toyota for almost 20 years. Phil Reilly has always worked with us to get us the best available offer that fit our needs. He has always been available before, during and most importantly after the sale. Phil is one of the main reasons why we have remained a "Toyota Customer" for over 20 years. Our entire family has experienced from his professionalism and service over the years. In fact, our daughter and our parents have benefited from purchasing vehicles from Toyota. We have also had the pleasure of working with Connie Grabowski, the Lia Finance Manager. Connie has helped us receive the best possible financing from Toyota Financial Services. Connie has always delivered a package that worked within our budget. It is people like Phil Reilly and Connie Grabowski that keep people like us returning to purchase vehicles and services provided by Lia Toyota.Thanks for all you do! We sincerely appreciate it!Helen and Jim Wesloski, Jr.

rpeel

25 de feb. de 2011

My experience with Lia Toyota was certainly a good one, especially how I was treated pleasantly and professionally by Philip, Connie and Vito.I did my homework on line and was comfortable with the final agreement we came to.Philip was almost a pain making sure I knew all about the vehicle, describing every feature of the car in detail. Connie was great; it must take a small tree to cover all the paperwork. Vito, Philip and Connie were all good people to work with and I would definitely look to do business with them again.

WMassguy

23 de feb. de 2011

I arrived on Saturday, February 12, 2011 in late morning and before 4pm with all sales requirements fulfilled I was on my way home. The process was very professional from beginning to end. Our sales rep. Joe Kaslauskas was great to work with as was the sales manager, Vito. We were able to agree on a price without any of the nonsense drama usually associated with buying a new vehicle at many dealerships. Joe followed through with all details and delivery of our new truck happened on time and it looking great as promised the following Tuesday morning. This purchase was a pleasure, we love our new Tacoma.

jvkadra

21 de feb. de 2011

We had a great all around experience! This was the first new vehicle that we had purchased and we were very pleased by the fact that we did not feel at all pressured to make the purchase. Our salesman, Ryan was friendly, knowledgeable and very helpful through the entire process. He gave us time and space to discuss things, and every oportunity to not make the deal if we were not comfortable.We had made an appointment ahead of time after contacting the dealership through the website, and found that they were ready for us when we got there (which is a far cry from what we found at another nearby Toyota dealer).The bottom line is that they made us feel comfortable. They worked with us on the price of the vehicle and the finacing so that we were able to make the deal in our comfort zone. There's that word again - Comfort.Thank You Lia of Northampton, I look forward to working with you over the life of my new Tacoma (which I expect to be a long one), and to doing buiness with you in the future.

brimmerjr

19 de feb. de 2011

Had received a quote from trucarprice.com and Scott got in touch. An honest straighforward discussion. Had been turned off by a few reviews here on this website, but gave them a chance. ted the salesman was a straight shooter and I found the best deal and great delivery. I highly recommend this dealer.

KN22

18 de feb. de 2011

Philip and Connie were enthusiastic, informative and very responsive. All my questions were answered promptly and completely. Philip took the time to teach us about the Prius's unique characteristics. The dealership went beyond my expectations to get the year and color Prius I was looking for. I felt the trade value was fair. He even took the careful measure to ensure our car interior was cleaned inside without chemicals, at our request. Connie explained our financing and the available options clearly. We walked away feeling like we had just found a dealership we would recommend to all of our friends. I look forward to working with them again when it is time for our family's next car purchase.

jamiethi

17 de feb. de 2011

This was my first truck purchase and i have to say it was easy and very friendly. I live in NY and had been in contact through email and they bent over backwards to get me the truck i wanted with all the right options. I Have to say that i contacted many dealerships and they could not match the price that i got from Lia Toyota. I would buy from them again in a heart beat and would recommend them to anyone. I sold my car in NY and then hopped on a train to go and buy my new vehicle. The train was 2 hours late and the staff waited for me and ended up staying 2 hours past closing time to make sure i could get into my truck the next day and be able to drive home. Great experience and would use Lia of Northampton again.

aldodog

1 de dic. de 2010

There are too many good Toyota dealers out there, STAY AWAY FROM Lia.I used a "buyers service" to solicit price quotes on a new vehicle and provided very specific information on the options I wanted. Of the three dealers that immediately responded, Lia provided the lowest quote and contacted me by phone. They confirmed the model with options and the price and I made an appointment to come in and meet with the internet sale manager. Upon arriving at the dealership and presenting the quote they provided, the sales rep (no real interaction with Callihane at this point) proceeded to inform me that the quote only applied to vehicles on the lot, and they didn't have the specific one quoted. For an additional charge, they could find one and have it shipped. At this point I should have walked, but I had my detailed invoice numbers in hand and proceeded to haggle, eventually reaching an agreeable out-the-door price (many of the typical arithmetic and guilt games along the way, be very careful). Icing on the cake is Lia's policy of requiring a wait period for certified bank drafts to clear before transferring the vehicle. I was informed of this by the business manager who was pushing me to finance through Toyota. In short, "finance through us or you'll have to wait to pick up your new car"...INCREDIBLE! I've purchased four other new vehicles (including two Toyotas) with the exact same bank drafts and never seen this BS. Again, at mention of this I should have walked, no, run, for the door. Never again!!

indapinda

24 de oct. de 2010

After making an appointment with the internet sales manager, I arrived on time and asked for "Vito". Vito came out shook my hand and told a young girl to take care of me, he told me there was a skeleton crew on that day. The girl had me sit down and begrudgingly asked me personal information for her computer. She then told me the cars I was looking for were out in the parking lot. I asked her wasn't she going to show me and she got up walked me to the door and told me to look at the cars in the first row of the lot, then said hello to a man, who apparently she thought was a real customer. I don't know why I bothered to make an appointment. I drove home and called the fellow I made the appointment with and told him my experience. Total waste of time.

John Scheibel

11 de may. de 2010

Lia will say anything to get you in the door. Sales Manager Nathan Cahillane spelled out the terms of the sale in a telephone conversation the day before, and when I arrived, suddenly those terms were no longer acceptable. He proposed an entirely new set of terms, ones that in my telephone conversation I had made clear that I wanted to avoid. Nathan did not deny what we had agreed upon over the phone, only that those above him were responsible for the change. He then took on a 'woe is me' demeanor as if he were the one who had been wronged. Interestingly, I had been led to believe that those above him had signed off on the deal. Two things added insult to injury. Nathan was aware that I was coming from a distance to purchase the car. Remarkably, one of the reasons for Lia being unwilling to go forward with the deal was that the bank check that I brought with me (at their instruction) might not be a legitimate check. It had the printed trademark of the bank as well as an elaborate watermark. This suggestion of forgery was clearly just a pretense on their part to change the terms of the agreement but it does show how far Lia will go to not honor agreed upon terms.I did try to contact General Manager Tim Cardillo and he would not return my call. In short, Lia Toyota in Northampton is the kind of dealership that give so many dealers a bad name. Simply put, they are not to be trusted. If you are looking for a place where you can rely on the representations of the Sales Manager, Lia is not the place for you.