Haugle

21 de jul. de 2014

This dealership/facility has served us well for the past 14 years and we've purchased 3 different Grand Cherokees from them. The sales staff members (Marty & Ron) that we've dealt with over this timeframe have provided us with outstanding service at all times. Their maintenance/service department has also provided quality maintenance on all of our vehicles, but I will not rate the "quality of repairs" on this vehicle (2014) due to the fact that we have not required any technical assistance to date. Unfortunately, I will comment on the Chrysler product that we just purchased (2014 Grand Cherokee Limited) a couple months back. There is no doubt that they've added numerous bells and whistles to their vehicles that probably enhance the overall capability & saftey of this car, but this "Limited" model has probably the most uncomfortable leather seats of any Jeep that we've owned (we had others from a dealership in Virginia before retiring to Ohio). The degree of comfort that we had in the leather seats in our 2003 Grand Cherokee Overland was several times more comfortable than the new, improved options that they offer today (in all of their Jeep models). Although the "quality" of leather that they're using now may be touted as being a higher grade or better overall quality, they still pale in comparison to the 2003 version. We do considerable long distance driving throughout the year and as you might expect, seating comfort is indeed important. These new seats provide none of that! I've tested all of the "leather" seat options that the Jeep line offers and none of them meet the standards that are necessary for long term driving comfort. We purchased this particular vehicle because it "seemed" to have a little better quality comfort than some of the others on the lot, but that "feeling" of comfort disappeared quickly. In conjunction with the "less than desirable" seating comfort, the quality of the shock support is also suspect, as you feel each and every bump along the highway, which only enhances the low quality of comfort in the leather seats. I will admit that we had "buyers remorse" immediately after purchasing this vehicle and driving it extensively during the first week or two. At this point, being from the "old school" - we will live with our decision (for the time being!).

Jeep Driver

10 de jul. de 2014

I recently purchased a new Jeep at this dealer and the overall experience was average at best. The pros: the facility is in great shape, good location for East of Columbus residents, average Jeep selection, and this dealer didn't have in stock exactly what I wanted, so they found a Jeep I wanted at another location within about 10 days. The cons: from the moment I walked in the dealership, I felt like I was treated like a woman who knew nothing about Jeeps or buying a car. After serious talk/convincing with a salesperson explaining that I was interested in buying a new Jeep, I made a $500 deposit and it was not deducted when I paid for the Jeep until I called two weeks later questioning where the refund was. Do salespeople always ask if the current car you drive is paid off? Because the salesperson asked me this question the first day I visited the dealer when I was by myself. I brought my husband to the dealer a few times to show him the Jeep selection, and once my husband was with me, they directed all their conversation to him when I was buying the Jeep myself, not my husband. It was like I wasn't even standing there and nothing I said mattered. The actual paperwork side of the purchasing process was very awkward as well. The employee made it too personal with his comments about me personally buying the Jeep and saying "usually the man (in the relationship) buys the cars". Yikes. Hello this is 2014.

Pam S.

1 de may. de 2014

Internet Sales Manager Jarod Callander made my buying a car experience as simple as could be. He worked with his finance person to get me the best deal possible. I highly recommend Jarod Callander as your next friend in the car sales business.

DodgeFan

2 de mar. de 2014

I recently worked with Jerod and Chris to purchase a 2013 Dodge Charger. While Chris has only been with the dealership a short time, he was very helpful with his knowledge of the vehicle. Jerod was also great to work with. I did not feel I was pressured into making a decision on the purchase, but they were trying to help me to decide if it was the right vehicle for me. I would highly recommend this dealership. From the moment I walked in the door everyone was very friendly and seemed to honestly want to help me.

astryker

5 de ene. de 2014

I had a great experience working with Jarod at Liberty Dodge Chrysler Jeep. We found the Jeep online and the price and mileage was just what we were looking for. Jarod was great to work with and I would definitely do business with him again. He even put my mats in my Jeep while it was getting detailed!!

Amie Reid

31 de dic. de 2013

After having my 2008 Dodge Journey serviced and finding major problems with the ABO system, I determined I was better off trading it in versers having it repaired. Service referred me to Jarod. He was very patient and understanding of my overall situation. I never knew buying a car could be so painless. I was very upfront about my expectations. He was honest and upfront about what he could and would deliver. This is very, very important to any car-buying customer! I have already referred family to ask for him in their next car buying "adventure". Jarod made my "ride" to my new/used car very smooth. Thanks!

Happy mom

29 de abr. de 2013

Wow! My son really likes the new overpriced Jeep srt8 and I have been trying to get him to not buy a new car as his truck is almost paid off. He got approved thru his bank and went into this dealership with a letter of credit and they instead of taking him for a drive wasted his time seeing if they could agree on price first!! Wow so much for the car selling itself, they wouldn't even put him in the car with proof he could buy it that day. So a BIG THANK YOU LIBERTY JEEP from his Mom! I gotta say after having purchased probably over 50 cars I have never seen this sales technique!!