Yoshi Kobayashi

1 de nov. de 2016

As the title says I have bought many cars from this dealership. Every experience working with this dealership has been nothing but positive. They make the process completely painless. No stupid games that most dealerships play. No pressure to buy when looking. It is how car buying should be. Unfortunately, Liberty is the exception and not the rule. I still make sure that I am getting good deal and I do compare pricing and every time I purchase a car. In the end I know that my job is to get myself the best price and ultimately the salesman's job is to get as much for the car as possible. However every time that I have checked pricing Liberty has come either lower or even with other offers that I got. Elmer Hansen the Sales Manager lays it to me straight when we get to discussing pricing. "Here is the price that I can offer you the car for that is fair for you and let's me make money to keep the dealer in business". That is usually all that goes into the negotiation. No mind games, no hassles, no "let me go talk to my manager" nonsense. A friend of mine who I recently sent to Liberty had a 5 hour fight with another Subaru dealer and in the end walked away. With Liberty he had chosen, ordered and committed to purchasing a new Forester within an hour. He was amazed and his profession is purchasing for a major Fortune 200 company. One time I asked Elmer that if I left the dealership would the price he offered me no longer be good. He looked at me with a puzzled look on his face and said, "Well....why would the offer change? Go do your homework and if you can get this for a better price then I recommend you buy it from whoever that is". How many car sales managers have said that to you? Sure enough I could not find better pricing and bought the car from Liberty. When buying my wife's car Elmer offered me to take it home for the weekend and see if I wanted it. Is said to him "oh, I see the puppy dog close, eh?" He smiled at me and said "Uh...sure...whatever". When I brought it back he asked, "Did you like it?" I said "yes" and gave him back the keys. He took the keys and said "well, let me know if you want to buy one" and walked away. I was flabbergasted. I said "wait, aren't you going to give me the high pressure sales pitch?" he turned looked puzzled at me and said "uh....no, that was not what I was planning, but if you want me to I can" He smiled and said, If you want the car you know where it is" and went on his way. My wife and I just looked at each other, mouths agape as I was expecting a knife fight and got nothing. A week later we bought the car. My most recent purchase was in 2015. I bought a "brand new $40,000 WRX STI Limited" and I had no problems getting my car. I had to order it and have it built and shipped to the dealership. Three long months I waited. I was constantly pestering my sales guy, Craig Huber for three months and every time he was patient and happy to help me track where the car was. When it arrived, he sent me a picture via text that said "look what showed up!". Craig, my salesman is more like a buddy now. How many sales people do you know that you actually want to hang around with? I live in Wisconsin but I drive down to Illinois to Liberty to get my cars serviced by them. The service staff is fantastic and always courteous and treat me like a friend. Almost every issue that I have gone in to get fixed gets fixed correctly the first time. Now when it's time to buy a car my wife asks "which cars can we buy from Liberty" and then we narrow it down from there. As I said, this dealer is something special, the excepetional one both from a sales and service standpoint. In a sea of mostly terrible, traditional car "stealerships". Unless something goes seriously awry, I will likely keep recommending these guys to family and friends

SubaruLover17

1 de nov. de 2016

I started my search for a new Subaru Forester online, and was inundated with multiple dealerships calling and emailing me. Obviously went to the closest dealers first, where we experienced the stereotypical hard pressure sale, as well as an almost a condescending attitude to our needs. The only dealer that truly listened to us was Liberty Subaru. Starting online with Mike Croft - who is just about the most straight forward and honest salesman ever, we discussed our needs - understood why pricing was what it was, and moved dierctly to the right fit for us. We settled on an exact price, and drove the 33 miles to get what amounted to friendly, knowledgeable, and courteous service. Charles Perchak, our onsite salesman, was the total opposite of pushy; easy going and accommodating. In fact - the entire team from Elmer Hansen to Mike in delivery/service and Jed in finance were fantastic to deal with. And thank you to Samantha as well! The process continues to be overly long - but it was well worth the 33 mile trip to find a dealership of this quality!

er40

11 de sep. de 2012

I purchased a brand new $40,000 Subaru Impreza WRX STi from this dealer. At first everyone at the dealership was friendly and accommodating. After purchase, things changed. It started with the finance guy trying to convince me to extend the term of the loan. Understandable, he probably makes more money on loans that end up costing the consumer more, but reprehensible in an economic climate wrought with unrecoverable consumer credit debt. My real issue came when the salesperson was showing me the vehicle. He reiterated that the vehicle takes PREMIUM GASOLINE ONLY. Then sent me with the porter who proceeded to fill the car with regular 87 octane gas. I stopped him and asked why he ignored the bold type on the gas cap that says PREMIUM GASOLINE ONLY. He replied that he was instructed to put 87 in all cars, even those requiring premium. Upon returning to the dealership, I brought this to the attention of the salesperson. He said that I could leave it overnight and they would drain it and fill it with 93. Beyond not trusting them to do this, I drove 70 miles to the dealership and didn't have time to do that again. They asked what would make it right, I replied that nothing would, but asked for a roof rack in exchange (retail $170). Salesperson said he would check with his boss and get back to me. That was a month ago, no word from anyone at the dealership since. Using 87 octane gas in vehicles that require premium can pull timing and cause engine knocking. I won't go back for service or another purchase.

Deborah Harmon

7 de jul. de 2012

Mr. Hansen was courteous, knowledgeable and very easy to work with. Because he truly listened to what I was looking for in a new car, I walked away with exactly the car for me. I would highly recommend Mr. Hansen and Liberty Auto City to all my family and friends.

NorthChicago1

5 de abr. de 2012

Dan and the Liberty Auto City staff did an outstanding Job. They worked out an awesome deal with me even with my credit issues. This was the smoothest sale I every went through. They worked with my needs and budget. There was no pressure at all on the sale. I would highly recommend then to anyone looking to get a new car! This is a fantastic dealership!

dalon

7 de mar. de 2012

I am writing this after I saw a bad review about Craig from jwenzel(there are 2 Craig's that work there, but the Craig I dealt with was great, so I will write this anyways).After I had some so-so experiences with Nissan dealerships, I decided to try and test drive a Forester b/c of the good things I've heard about it. I was warmly greeted, Craig Huber did a great job of showing me all aspects of the car, and was just very nice and a low-pressure salesman. He offered me a bottle of water and we got down to discussing the price. He was willing to offer me below invoice, with my truecar.com quotes that I brought, and he even let me know that I could discount the price a little more based on certain things that I didn't need from the package(auto-dimming compass/mats/etc... but that I would still be getting with the car. Overall, I got a good price on the Forester, there was no pressure at all, and the dealership was very low-pressure in general. I could tell that it was more of a family-like atmosphere than some of the Nissan dealerships I went to. I would recommend Craig Huber to anyone looking to buy a Subaru from this dealership. What was initially a stressful process due to my skepticsm of car salesmen, Craig proved that he is one of the good guys.

miklas

2 de mar. de 2012

Stay AWAY!!!!!!!!!!!!! First of all I only received one remote key where I was supposed to get 2 (Sales person assured me at least 3 times that I am getting 2; even my trade had only one key and once again Mr. Ortiz made a comment stating that they are going to give me 2 keys and I'm giving them only one... Second of all I went there to get a car wash (about 25 mins drive) it took them 30 seconds to just rinse my car with water. After they pulled my car over the sales person told me that they are washed some of the dust of my car. WTF?!Third of all 2 months after my purchase they called me demanding more money because the transfer of my license plate was more expensive than they anticipated. Once again WTF?!?!?!?!?!?!?! I told them that I refuse to pay because the transaction is over I paid everything I was supposed to pay; the guy who called me sai "ok, be like that" and then he hang up...Worst experience ever!!! Never will go there again and because of shady people like them I won't buy a car from a dealer.

Jwenzel003

5 de ene. de 2012

So I find a Subaru Impreza WRX (Still listed on Autotrader at this time at this dealership), and I submit an inquiry for it. Kathy then calls me back and leaves me a voicemail. I call her back and ask her if the vehicle is still available and she says yes, what time were you thinking of coming down today? I said I work until 1 and can be down there by 2:30 (1 hour drive). So when I get there, everyone is sitting down doing nothing except the guy at the front desk on the phone. I walk in there and Craig is eating pizza and Kathy has no clue what's going on, 5 minutes later she realizes that she had an appointment with me and says hi. So a little upset I say can I see the car please? She says sure Craig will go out and get the keys for you, and even offers me a water because I was waiting so long. So Craig goes outside and comes back with no keys, and says "sorry the car was already sold". I literally thought he was joking and started laughing. And then I realize, he must of been serious because he has no keys. Without even saying sorry to me, i just walk out and drive an hour back home. What a joke of a dealership, horrible salesman, horrible service, horrible everything they will never own my business and I'm getting my word out to others to never go there you will have a bad experience. All their customer testimonials on their website are fake obviously.

jerrynlynn

30 de oct. de 2011

Bought a new 2012 Subaru Forester with all-weather package. 2012 Foresters are just now arriving at dealerships. Called Liberty Auto City and talked to Craig Huber to make sure the car actually existed. We agreed on a price over the phone so my wife and I drove 1 hour to buy the SUV. I thought of a dozen things that could go wrong and only one that could go right.Customer Service: great. Craig was busy with another couple so the manager, whose name I never got but he knows who he is, gave us keys for the Forester we were interested in and told us to take it for a drive.Quality of Work: great. This white SUV had just arrived and was still covered in dust and grime from its trip. Dealership cleaned it up nicely and Craig went thru the various functions, buttons and knobs giving us a basic introduction to the Forester.Friendliness: great. Employees kept us informed and made us feel welcome.Overall Experience: good. They were having a good day in sales and, therefore, it took a while to cash out. No problem, we took our car out to dinner to avoid the line.Price: great. Businesses are entitled to make a profit. That's how they stay in business. Do your homework! The best deal and dealer for you is seldom the closest. Do your homework!So the only thing that could go right actually did. Craig made this "trip to the dentist" painless. They made money, we saved money. My wife got a white Forester with a moonroof and heated seats, a combination almost nonexistant in northern Illinois/southern Wisconsin. I did my homework.

NNDB

18 de jul. de 2011

Bought 3 used cars from this dealership and have had a very positive experience each time. Used car deparment sales people and manager have always been very professional and friendly with us and taken the time to help us find the car we want. I will continue to buy my future cars w Liberty Auto City.