Osvasldo

16 de nov. de 2016

The way my service advisor treated me. She was attentive and seemed to be highly motivated and knowledgeable. She would be the type I would love to see promoted to the next level.

Jennifer

15 de nov. de 2016

Friendly and informative staff. They helped me understand what needed to be repaired for my car to run best over time.

Carlos

15 de nov. de 2016

It is like coming home wonderful people wonderful service just like family this is why I will always own a vw because of the wonderful people that work at Linden vw service

Shaneze

15 de nov. de 2016

Wonderful service, everyone is so kind and polite! My VW CC is driving well and is clean! Thanks so much for everything

Harun

12 de nov. de 2016

My service representative was very knowledgeable about cars and very aware and attentive to my needs and concerns. Information received here made me consider keeping my car longer than expected.

Victor

12 de nov. de 2016

Helpful employees give you plenty of information to help you maintain your vehicle. Staff keeps you informed during the process. Will return in the future for any needed repairs.

Towana

12 de nov. de 2016

the service was very professional as well as honest.I thought the prices was to steep. but outside of that everything was good

Jeffrey

10 de nov. de 2016

I was in and out very quickly given the service needed. The waiting facilities were very clean excellent as usual.

Vincent

9 de nov. de 2016

Painless. I like the walk through video with the tech. Clean lounge but miss the classic cars. Always good to have a customer service rep with a great personality.

Andy

8 de nov. de 2016

David our salesman, the general manager, and the sales manager were professional and patient with me and my wife during our purchase. I would absolutely recommend Linden VW to anyone.

Stephanie

7 de nov. de 2016

Very pleasant experience. Everyone was very helpful andprofessional. Danny Cruz was also very knowledgeable in explaining the repairs that were needed.

Marjorie

5 de nov. de 2016

Everyone that I've dealt with there was very helpful. Jessica helped me a lot especially when I called her so many tines. She was always pleasant so is danny who helped me on Friday. No complaints

Jose

2 de nov. de 2016

The time that was told to me that it would take for my car to get an oil change was accurate.

Ismel

1 de nov. de 2016

Overall experience is amazing. I would not drive ~80 miles for every service I need if I wasn't taken care of. I recommend Linden VW to any and everyone. Bringing my car in isn't a chore, because of the people at Linden. Whether it's just catching up on what's new or the extensive information related to VW Motorsports. My family was incredibly impressed by the high quality video report provided by my service technician.

Silvia

1 de nov. de 2016

Efficiency, quick to schedule, great customer service, invitation for return for future services with a mail in rebate. Exceeded expectations.

Mercedes

29 de oct. de 2016

Quick and friendly service and staff especially danny cruz... very thorough in explaining any issues clean environment and bagels and coffee

Cheryl

28 de oct. de 2016

everyone is friendly and knowledgeable...the service area waiting room is extremely clean and very pleasant....it is a very comfortable place to wait while the car is being serviced and I absolutely look forward to my next visit! And I can honestly say I have never said that before about a car dealership. Thank you.

Joaquim

28 de oct. de 2016

Excellent service, at mi Volkswagen Passat wagon, i am happy with the service, very good mechanic and very good people.Kip the good work

Pedro

27 de oct. de 2016

Great and Fast service, easy to make and get appointment. Techs know the cars and drive VW. Great group of people.

Jorge

26 de oct. de 2016

Everything was great. They were quick and polite. One of the best times I've ever had relating to car work.

Antonio

26 de oct. de 2016

Sales person was excellent , hassle free purchase , financial guy great too . Overall would recommend to a friend or family member . Absolutely positive experience

Morgana

26 de oct. de 2016

Great Customer Service, clean facility, open early, their location is perfect, they provide beverage's and bagels and feed back is always taken prior to leaving.

Vinay

24 de oct. de 2016

Great service! Car is as good as new and the experience was excellent! Thank you.Great service! Car is as good as new and the experience was excellent! Thank you.

Henry

23 de oct. de 2016

They were able to accommodate me for service in just one day. Easy to get my car towed in and dropped off. My car was ready early the next day.

Richard

22 de oct. de 2016

the employees were great, especially Steve my salesman and Tony in finance, they gave me everything I wanted...couldn't be happier with my experience.

Ross

21 de oct. de 2016

danny cruz was very helpful, resourceful and friendly. he made sure all my concerns and problems were addressed. will be returning

Stephen

21 de oct. de 2016

Video was great.Service was completed in a timely fashion. Service personnel were very friendly and helpful.Great that the car was cleaned.

Sandi

20 de oct. de 2016

The service representative was very friendly and helpful. Car was serviced properly. Shuttle driver was prompt and friendly. Liked the video too!

Manuel

20 de oct. de 2016

Danny is very professional and very friendly which it's hard to find in this business. I would recommend this service dept to all my friends and family

Edward

19 de oct. de 2016

very nice service department Rep. Very helpful and very nice to work with. Got all al needs taken care of. Thank you and service was done and videoed and sent to us to show the work that was done and completed on time. very impressed with that. thank you.

Jaime

19 de oct. de 2016

Fast, I was in and out real quick, very friendly staff. Very knowledgeable of my car and it's performance . Will come back again

James

19 de oct. de 2016

The Service Manager was very courteous and helpful. Would recommend to other people. Will probably buy my next vehicle from your facility.

Diego

18 de oct. de 2016

Excellent service, quick, helpful, explained everything, answered all my questions. Facilities are clean and equipped for client comfort, everyone is polite and helpful

Donald

16 de oct. de 2016

Always great service, friendly atmosphere, always very reliable and clean facilities. I never had a bad experience at this dealership.

Dariusz

15 de oct. de 2016

Explained everything that they will do to ensure my car is running properly. Got everything fixed really quickly. Couldn't be happier!

Harold

13 de oct. de 2016

Quick service, everything was a piece of cake. No complaints from me. I'll be back again for my next oil change.

Anthony

12 de oct. de 2016

My service representatives Jessica Lopez and Daniel Cruz were very courteous and understanding. They took the time to explain what I needed as well as why. Further, the car was ready as promised and even detailed and when I say detailed this car was spotless from head to toe and it felt like a new car all over again. I did not even want to get in because it was so clean! Lastly, the car drives like a dream now and I can see myself putting another 100,000 miles on it. Thank you Linden Volkswagen!

Melanie

10 de oct. de 2016

The buying process was quick and easy with no hassle. My salesperson, Steve Goggins, was polite and knowledgeable. Any question I had was answered!

Shonda

9 de oct. de 2016

The customer service is great and they keep you informed about your vehicle as well getting you in and out quickly.

Michael

9 de oct. de 2016

Excellent. Service . The only thing I can complain about is that I need 20 words to complete this survey

David

9 de oct. de 2016

Great customer service. Wait time was extremely fast. Work done on my vehicle was clearly explained. I will definitely recommend this place.

Mordechai

9 de oct. de 2016

the communication with the staff ,great service , nice personal , fast service, clean facility , personal sign me in she try to help and get the fast service

Richard

7 de oct. de 2016

My service advisor Jessica was very thorough and absolutely incredible. She's extremely friendly and knows how to explain whatever situation may arise. VW is very lucky to have her. Thank you Jessica, for turning a routing oil change into a fantastic experience.

Leonardo

5 de oct. de 2016

Ms. Lopez was extremely patient and open to questions. The video from the technition was helpful and very informative. Great service and communication were provided.

Justin

4 de oct. de 2016

Quick and efficent. They were all really nice and knew the answers to all of my questions. The facility was very clean.

Carmen

4 de oct. de 2016

Employee was respectful, kind and did everything he could to help me out. My problem was resolve and recommendation was giving for future visit.Thanks.

Francis

3 de oct. de 2016

I liked the friendly and approachable staff. I liked that I received a video text of what doing on in my car. I also enjoyed a complimentary shuttle home

Kecia

2 de oct. de 2016

Service representative explained everything on the invoice. Service was completed within the promised time. Facility was comfortable during waiting time. Wifi always works well.

Jeffrey

2 de oct. de 2016

Jessica Lopez for reaching out and following up with me to see how everything was and for being so accommodating. Rick Campbell for going the extra 10 miles and refusing to give up. Rick invested a lot of time time to figure out a very difficult issue I was having with my car. Thank you Rick for taking such a personal interest in making sure my vehicle was perfect before returning it to me. Your perseverance and commitment to satisfying me as your customer is greatly appreciated and I look forward to having my car serviced by you in the future.

Elena

2 de oct. de 2016

Staff was excellent Jessica and Elena. Service was prompt and facility provided breakfast for early customers seating area is great

Jonathan

2 de oct. de 2016

The service area was very clean. The service staff was very welcoming, courteous, and kept me up to speed with the status of my vehicle.

Edward

1 de oct. de 2016

it was great .... from start to finish the service adviser took his time to explain everything .... and even provided a loaner

Susan

1 de oct. de 2016

The staff and mechanics are always knowledgeable and helpful I am pleased that I am given prompt and courteous service

Waidi

29 de sep. de 2016

Customer service very friendly, they communicate with you in a friendly manner, and let you know whats up as job is in progress.

Maximilian

29 de sep. de 2016

The overall experience was fantastic. From the get-go Marco was focused on meeting our needs and providing us with a seamless opportunity to get us through the buying process.

Lisa

29 de sep. de 2016

Very friendly, very thorough and professional. Danny was extremely helpful. A very good experience as always. I appreciate the coffee and bagels and clean restroom

Patricia

28 de sep. de 2016

The people working there are curtious and job was done fast. Always feel like I am leaving my car in great hands

Margaret

28 de sep. de 2016

They were Friendly and professional. They were Honest and efficient. I would definitely recommend Linden VW Service to others. Great job!

Ryan

27 de sep. de 2016

Recieved quick and efficient service, was in and out in an hour with my oil change and a complimentary car wash/vacuum! Excellent staff and a nice waiting room with bagels and coffee. Would highly recommend Linden VW for any and all of your needs.

Lourdes

24 de sep. de 2016

Jessica was very attentive, and thorough . She provided quality service. I was very pleased, it was painless . She went beyond her responsibilities.

Shadonte

23 de sep. de 2016

came into the shop and right away I was being helped. Told the associate the problem I was having and he looked up my info, gave me my options . Within 2 hours my car and the problem was fixed and I was on my way

Jessy

23 de sep. de 2016

I appreciate the employee Jessica she is very good at her job and assists me with anything I may need .

Ivan

21 de sep. de 2016

Danny Cruz went above and beyond to make sure this customer vehicle issues were promptly remedied. This nice young man did a lot for me and for a company that manufactures faulty car doors.

Paulo

20 de sep. de 2016

Danny really went above and beyond to help me. When I bought the car the sales department never put it in the computer that the car is certified. Danny stayed on top of them to make sure that the error was fixed.

Arthur

20 de sep. de 2016

I like the fact that the service department contact me regarding the status of my car and anything or any other type of service I might need

Amrane

18 de sep. de 2016

my request was quickly handled, got an appointment the same day. the service was done within an hour. I liked the play area for the kids which made the experience enjoyable. the agent who handled my request was of a great professionalism over the phone and on site.

Lisa

18 de sep. de 2016

The New Manager he is Awesome!!! and Michael Ramirez Sales Associate is 5 Stars Rating!!! Deal went through smoothly and office staff was attentive and courteous.

George

16 de sep. de 2016

Friendly and helpful service each time I bring my car to this dealership. I also bought my car at this dealership.

Otha

16 de sep. de 2016

Every time I come in for service Jessica Lopez does her best to make me comfortable, keeps me updated on the progress of services

Dennis

16 de sep. de 2016

Well I came in to get an oil changed and Jessica really took care of me they check everything in my car I even ask them about other parts in the car that didn't work and they fix the problem right away. I been to other dealers where my problems were never taken care of even after asking. I love coming there my car feels brand new every time I leave. This is why I got my second vehicle through Volkswagen because of how good the service department have always treated me. Vw driver Dennis

Robert

14 de sep. de 2016

Dan kept me completely up to date on the progress of the service being performed on my car. Your shuttle driver is the best.

Alina

13 de sep. de 2016

I was very satisfied with the service and customer service. The repairs were done in a timely manner and resolved the issues I was having with my car.

Deborah

13 de sep. de 2016

Danny Cruz, my service rep was excellent. He was professional throughout the day and responded quickly to all of my concerns. I liked that I was provided a video of the service inspection and the recommended maintaince was clearly explained. I great apperciated my car being serviced the same day it was brought in with little impact on my day.

Rohit

13 de sep. de 2016

Great customer experience and people skills of the contact person. Also I received a call from salesperson, who sold me the car which was a welcome experience.

Ardell

12 de sep. de 2016

1. The Sales Agent (Gregory Stein) demeanor is very polite and very professional.2. There was a transparency in the car prices and all the information needed are not withheld.3. I got calls and follow-ups/reminders prior to my visit at the dealership and received all the requested quotes that I needed.

Robert

11 de sep. de 2016

Staff, particularly, Jessica, was very professional and courteous. She was patient in answering my questions and took time to explain what needs to be done.

Mark

10 de sep. de 2016

Danny, again has done a great job making sure I'm satisfied! 4 other VW dealerships near me, but I prefer Linden.

Leo

9 de sep. de 2016

every thing about the place was good that is all I have to say about service in a work "Great'

Alison

8 de sep. de 2016

My experience was very good the peoples that work there thay were alwas happy and smiling all the time that made me fell good

Theodore

8 de sep. de 2016

Mr. Danny Cruz & the service staff were extremely knowledgeable and professional. I recommend Linden VW service department for all automotive needs...

Kenneth

8 de sep. de 2016

I took my wife's car in to deal with some intermittent problems. Danny worked with me to solve the problems. The communication was fantastic!

Evelyn

7 de sep. de 2016

Jessica is always very nice and helpful. Always a great experience there and now my car is back to running great!

Marybeth

6 de sep. de 2016

I answered 6 out of 10 stars for number 2 because Linden is over an hour away from where I live. Everyone was friendly at the dealership, especially Greg Stein.

Manuel

5 de sep. de 2016

Everyone was extremely helpful and educated. Jessica, the lady who helped us, explained everything very thoroughly and made sure we were satisfied with everything that was done to the car. I would highly recommend linden Volkswagen to anyone.

Tom

2 de sep. de 2016

Very helpful and friendly staff. Prompt service and repaired in a timely manner. Will definitely be back for future repairs

ReoJetta

30 de ago. de 2016

I visited VW in Linden/Roselle to purchase a used Volkswagon Jetta; Michael Ramirez helped us find the car we were looking for. He was patient, polite, and informative. We knew what we wanted to buy but he made it easier than we imagined. Everyone at VW was professional.

Nimfa

30 de ago. de 2016

Always updated me on what is going on with my car. A video sent to me by text and very straight forward. I know many customers do not tend to believe service centers and this video will help many customers understand that their could be issues with their car.

Charles

30 de ago. de 2016

On time... Let me know everything before doing the work was completed..., the Staff was very patient. They offered advise and completed all work on time and professionally.

Cynthia

29 de ago. de 2016

Every single person we encountered at Linden VW was knowledgeable, friendly and ready to help. Our sales person, Steve Goggins is outstanding!!

Daniel

28 de ago. de 2016

I've worked with Danny Cruz with my precious GTI and he had always given me trustworthy advise and guidance with my vehicles

Luis

28 de ago. de 2016

Very kind, clean, and professional experience. They even have coffee and bagels and nice waiting area while you wait for your repairs.

Andrea

25 de ago. de 2016

The people. The dealership employees from my sales guy to the manager and in particular the finance man Tony really understood where I was at financially and did everything to get me a deal I was comfortable with. The following day when I returned and was anxious and having second thoughts they made further adjustments that solidified how I felt about them and the deal I was getting. They never felt artificial or indiscreet. I really appreciated feeling like I was dealing with friends.

Ibrahim

24 de ago. de 2016

Jessica and Elena are awesome. Always a pleasure dealing with them when I come in for service. They will always manage to get me in, even if I call last minute!

Mike T

23 de ago. de 2016

I've been to many VW dealerships to look for a new GTI but honestly there was just something unique about these guys. These guys are legitimate and professional. They're not looking to rip you off like any other dealer. I dealt mainly with Mike Ramirez and Mike Blendar the sales manager a.k.a "The Blender". I also talked to Chris Harper for a little; he walked me through the purchase procedure. If I buy another GTI or maybe even buy a Golf R I'm definitely coming here. The whole process didn't take long at all. It was really smooth. Me having the same name as them really helped in making the deal go well. Also shout out to Ryan who helped finalize the deal.

BeLindaDeLoatch

21 de ago. de 2016

On Fri August 19th, My mother and I visited your showcase in Linden, NJ.I am certainly overjoyed with my new and Beautiful car as well for the excellence in the overall operations at Linden Volkswagen..I wanted to personally express my gratitude to your employee Mike Ramirez, for the matter in which he assisted us..Mr Ramirez demonstrate exceptional and quality service.He was both efficient and knowledgeable in putting my mind at ease in my quest for a well deserved car.May I also add a huge Thank you to Tony Dasilva for making it possible by sealing the deal. When I think of superb service, Linden Volkswagen will always come to mind..

Ivone

21 de ago. de 2016

Representative was very thorough in explaining and providing excellent customer service , and the speed in which it was performed was great

Henderson

20 de ago. de 2016

Friendly customer service clean service area no long wait for your car to be fixed they take the time to understand customer needs

Desiree

19 de ago. de 2016

I received very Friendly and helpful service . My appointment was moved up to accommodate my busy schedule and my car was taken in and serviced right away

Anjelica

19 de ago. de 2016

It was pleasant and fast also the time frames I was given were acurite and I always appreciate that. Every one helping me was friendly and polite, even others at the service place were friendly. Great environment!

Kishi

15 de ago. de 2016

everything was explained clearly and the wait wasn't long at allI asked about future maintenance and they answered a question that I was very worried about

Paula

14 de ago. de 2016

I really appreciated the outstanding service, it's hard to find that kind of service these days. It's obvious that the service team at Linden Volkswagen really take pride in doing it right the first time, and how they go above and beyond to keep their customers happy. I especially want to thank Danny Cruz for always being on top of things, every time I took my vehicle in, he always kept me informed of what was going on, and always followed up with me to make sure that the vehicle was running properly and to ask if everything was to my satisfaction. Keep up the great work.

Vincent

13 de ago. de 2016

Sales rep, John Rivera was excellent , clear and fair. The sales process was however long but overall, I was happy.

Cecilio

13 de ago. de 2016

Danny the service representative was exceptional. I was able to get 2 new tires under warranty. Danny also kept me informed during the process.

Merenda

10 de ago. de 2016

The gentlemen at the front desk that took care of me was very professional and nice. He answered my questions and explained the cost and what was going to be done to my car.

Daniel

8 de ago. de 2016

My car was checked in for the service appointment on time and the work was completed (approximately one hour) ahead of the schedule provided when I made the appointment.

Natallia

7 de ago. de 2016

great service very friendly employees, work was done on time and very quality work. Great communication between dealer and customer.

Henderson Catlyn

5 de ago. de 2016

The experience was amazing I explained my situation to the sales man an he made it his top priority to have me in the SUV of my dreams my sales man name was Steven Goggins he's truly a gift from God

Jesus

5 de ago. de 2016

It was good, fast and a great customer service. I will definitely come back again..I highly recommend this facility.......keep up the good work

Darren

2 de ago. de 2016

Took my apt early. Courteous and quick service. Good facilities and had a bathroom and waiting room. A good experience overall.

Adrienne

30 de jul. de 2016

Quick and informative service. They were very knowledgeable about my vehicle and willing to help with different options. I will return again and again.

Jason

30 de jul. de 2016

Just believe sales reps are able listen and don't over hype. And service team is just awesome and know their stuff!

Caren

29 de jul. de 2016

I purchased my car 5 years ago and have always gone back to this dealer to have my car serviced due to the knowledgeable staff.

Alberto

29 de jul. de 2016

Very kind and helpful very nice people very clean work facility and at the end I got a nice car wash.

Dana

27 de jul. de 2016

Service and customer service were excellent. My vehicle was serviced within my time frame and professionally handled. Will be returning!

Peteytrees

26 de jul. de 2016

Called dealer to see if they could help getting out of current vehicle spoke to someone who advised me to do a credit app on their website I filled it out and was told someone would call me never heard from anyone called dealer again was told the sales person would get back to me never heard from anyone called again was told sales person would be in later was told again would here from him nothing again called back was told sales person is gone for the day I explained the situation was told I have to come up with a lot of money with a very unprofessional person on the phone they advertisement is a crock very unprofessional would never want to do business with this dealer

Ewa

26 de jul. de 2016

Great experience from the start to the end... Great advisor, great mechanic, the whole process was smooth and pleasant. Will definitely go back for more service in the future.

Maria

25 de jul. de 2016

Our Salesman was very nice. Out standing service by him! His name was Marko P. He gave us a vary amount of the type of cars to compare! Shared his opinion and helped me decide on the car I wanted.

Justin

25 de jul. de 2016

Service advisor, Jessica Lopez, was great. The estimated time was on point and she even offered to have someone bring me home, but it wasn't needed.

Elizabeth

24 de jul. de 2016

service completed in a timely manner, vehicle was washed and vacuumed, repairs were discussed, lounge comfortable, food and drink available

Frank

23 de jul. de 2016

1. Danny is a great addition to the team. He is knowledgeable, friendly, and very attentive. Kept me informed throughout the whole repair process and arrangements for pick-up. 2. I really like the free car wash that comes with every repair.

Teresa

23 de jul. de 2016

The woman that dealt with me was very professional, and friendly. I received a follow up call the very next day. They were actually finished with my car faster than they said they would be. It was definitely more pleasant than my experiences in Freehold.

Dwayne

23 de jul. de 2016

They always fix my car the right way the first time. No complaints came in because my left front speaker was blown and they replaced it with a new one and fixed it on the same day most dealers be like we have order. So I'm very happy with the service from Linden VW. I don't mind traveling form Brooklyn,NY to New-Jersey. Once again thanks Jessica Lopez

Philip

22 de jul. de 2016

convenient location. but I missed chris . she was familiar with us. we have a lot of vw cars and would appreciate being recognized as a loyal customer take a second to review history

Magdalean

22 de jul. de 2016

All people working There were very helpful and niceThe time schedule was follow and work was done at time, I felt very important to everybody. I can tell the difference in driving mi car before and after a repair. Thank you

Melissa

21 de jul. de 2016

Danny Cruz was extremely professional and helpful . He was thorough explaining everything and very knowledgeable . Also the services were quick and I was out of there within an hour

Jean

21 de jul. de 2016

how they worked with me to get a good deal on a new car and how quickly they were able to process everything

Greg

21 de jul. de 2016

Everything promised I did receive.Professional clean facilityTimely processI will definitely come back in the future and recommend Linden to my friends and family

Danni

21 de jul. de 2016

They were able to give me the car I wanted, everything worked out perfectly. Thanks to Greg S. and his manager.

Olga

20 de jul. de 2016

Fast service, pleasant workers, excellent job was done to replace new battery for my car, thank you to Linden Volkswagen team

Rosa

20 de jul. de 2016

The employees were very informative and pleasant. There was no problem at all. I have been here several times before and never had a problem.

Lauren

19 de jul. de 2016

The staff was very nice. Well mannered. Answered all my questions and took very good care of me. Continued to ask i needed any type of beverage. Made me want to continue business.

Tiffany

19 de jul. de 2016

Jessica is the best. She is always friendly and extremely knowledgeable. She always gives me the best service. The technician made sure my system was up to date and was very personable.

Andre

19 de jul. de 2016

Mr. Cruz got me in and out on Monday just like he promised. I was also impressed with their car service. They dropped me off at my home after I left them with my car and when the repairs were done they picked me up from work!

Jorge

19 de jul. de 2016

It is always an extremely good experience when taking both of my diesel cars to Linden VW. Super friendly staff (Jennifer and Rick the office manager), they are very accommodating and overall its always a pleasurable experience. A++

Peggy

17 de jul. de 2016

very good customer service very welcoming and attentive, asked questions, informed me about the service i was receiving,and priceing. informed me about acomodations while waiting.waiting was not to bad, for the service i was receiving.

Nelisse

17 de jul. de 2016

Service was quick and staff was very helpful explaining the issue and work that needed to be performed. Very polite and welcoming staff, excellent customer service!

Kristof

16 de jul. de 2016

Completely satisfied, friendly and knowledgable staff, great price delivered as promised, no extras at the end. Definitely recommend to everyone

Manuel

16 de jul. de 2016

Great service. Great online schedule. Attentive staff very helpful Would return again for covered service. Convenient location for me shuttle service offered

Kristin

16 de jul. de 2016

It was great. I would recommend this service center to others. They serviced my car quickly and I was happy about the whole experience.

Marcin

16 de jul. de 2016

Excellent service, great people. Definitely place to go. Quick repair makes it even more pleasant. I will definitely come back if needed.

Michael

12 de jul. de 2016

MY CAR WAS CHECKED & FIXED, CLEANED & WACUUMED. SERVICE was FAST, HONEST, GET to the POINT, OIL WAS CHANGE. MY CAR is SAFE to DRIVE NOW. DANNY CRUZ make my DAY . DANNY! YOU are WORK on RIGHT PLACE. Thank YOU.

Sandi

12 de jul. de 2016

The representative (can't recall his name) was extremely polite, friendly and helpful. He did a lot of behind-the-scenes work to make it so I did not have to do any work to use my tire and wheel insurance. I appreciated the extra effort very much.

Richard

8 de jul. de 2016

Honest, fast, courtesy, great customer service and clean comfortable waiting area. Dan was great and Rick and my tech were really knowledgeable and great to work with!

Kristina

8 de jul. de 2016

Very professional Friendly sales team members are very courteous tells the customers the truth about their vehicle and fix your car in a timely manner

Kyle

8 de jul. de 2016

Awesome place, very helpful, friendly. I will definitely be coming back for more work. Trust me you will not be disappointed

Aiken

2 de jul. de 2016

My sales person Marko was the high point of my VW experience, he is a real credit to that dealership.

Joshua

30 de jun. de 2016

Chrissy was a great help in getting my car back to normal. I had no trouble dropping off my car and picking it up and no problems when I received her back.

Jeffrey

29 de jun. de 2016

Great shop for Volkswagen motorsports. Ken and Chris are awesome. Turnaround time was as promised. Given suggestions for other things I may want to add to vehicle.

Nina

27 de jun. de 2016

Everyone there is so friendly and they actually remembered who I was.Not only do they explain what service the vehicle needs, they talk to you like an adult and not like a child

Jodi

25 de jun. de 2016

The service manager was extremely polite and efficient and handled all my questions and any concerns I had. It was a wonderful experience!

Bryan

20 de jun. de 2016

Very friendly. Chrissy was very informative. Provided me w answers to all my questions. Everyone at the shop genuinely seemed like they enjoyed work and what they did. They also seemed very knowledgable. They were mod friendly and all the work performed was top quality.

beautyredcar26

11 de jun. de 2016

My wife and I recently purchase a VW Passat from Mike Ramirez. He was very professional (patient, and polite). Mike exhibited knowledge about each car/truck he showed us. He had a canny ability to know what type of cars we liked. this made it easy for my wife and I to choose the best car for our needs. Having Mike as a salesman was like winning the lottery, he is the best. We found the entire staff to be exceptional. We were please to work with each person. We will highly recommend Linden Volkswagen to all our friends.

Almir

7 de jun. de 2016

They always treat me, like a returning customer. The service that a expect....not just a number..Thanks...keep uo the good work...

sandy jarvis

29 de may. de 2016

I was really so surprise how professional the Sales Consultant,Mike Ramirez was. He worked really hard with getting me a great car. He showed great leadership, and he was very knowledge. The minute I shook his hand, I knew he would do the right thing. Great job!

James

25 de may. de 2016

The staff is always friendly. My service advisory Chrissy is always helpful and attentive. Making sure I know exactly what's going on.

Beau

24 de may. de 2016

I would like to thank all the individuals that helped in the process in me acquiring my new car. Starting with John Riveria, Wayne S. , Thalia and Michael (finance) went above and beyond. I did not feed pressured or hounded like other dealerships. Everyone was polite and patient with me. They were funny and relatable. I felt like I was family and they were very accommodating to me and my family. Awesome staff and team! Kudos to John and Wayne!!

Michael

21 de may. de 2016

They gave me a deal on a car I couldn't pass up. Marko was an awesome partner and worked a lot with me to put the deal together. Ask for him when you go in!

Lisa

17 de may. de 2016

They took care of me right away! They knew exactly what I was there for and who I was when I walked in the door!

William

14 de may. de 2016

The video of the car's status sent by the tech. The timely completion of the service including a safety recall. Excellent customer service by the receptionist

Michael

13 de may. de 2016

I liked the VW Service associate. The one that handled the paperwork and greeted me. I want to say her name was Ellena... I told her I had to be in Hoboken for a doctors appointment at 1:30, and it she's was able to get me out of the dealership quickly - while informing me of everything that was going on the vehicle. She is a very hard worker. Very on the money, and could tell she was highly organized. I even saw her carrying a set of heavy tires and rims at one point! As some one that works in HR, I have to say I was impressed with what I observed while I was waiting for the car to be serviced. The woman that helped me make the appointment was also very helpful. I had a friendly chat with her about Vermont and maple syrup. She showed me this really great cataluge where I can order VW accessories and gear from. I never knew VW made so many cool items! Washington the entire and interior rubber mats was also a nice touch.

Martha

12 de may. de 2016

Efficient and very pleasant service. Jessica went the extra mile to ensure what could have been a nightmare, since my car was towed in, turn into a good experience with an equally good outcome.

Stephanie

12 de may. de 2016

Very professional and extremely pleasant staff to work with. Chris Lo Casto is always helpful when explaining the repair that has to be completed on my vehicle. FABULOUS service on my Jetta!!

David

9 de may. de 2016

Jessica is always friendly and gets things done for me....I can always count on her..I would recommend her to all my friends..

Chris

8 de may. de 2016

Went to linden VW ultimately to have my apr software reflashed. While I was there, figured I'd do all my extended warranty work. They found that my water pump was NOT changed on the recall but was entered into the system that it was. They immediately called VW of America to sort out everything to get the correct part and info into the system. Very informative staff. Couldn't ask for any better. Wish I had bought my car from them. It's a shame I have to drive 2 hrs to a reputable dealership that I can leave my car and not worry or wonder. You guys were awesome!

Caridad Infante

7 de may. de 2016

I recently visited Linden Volkswagon it was my 1st time purchasing a vehical from a dealership and I was very pleased with the service. I would recommend Linden Volkswagen to may family and friends. Thank Mike!!

taras kryshtal

2 de may. de 2016

I purchased a vw passat in april from Mike Ramirez.He was professional and knowledgeable about the vehicle i was interested in.I would highly recommend Mike as salesperson if you are interested in a new volkswagen.Taras Kryshtal

Kiabb31

1 de may. de 2016

Amazing customer care Mike Ramirez best car salesman ive ever met keep up the great work!! And finance department was excellent i would recommend anyone to this fine establishment. Thank you from Kyle and Taquia

Lisa

30 de abr. de 2016

Chris was very responsive and friendly. She answered all our questions in a timely fashion and notified us as soon as the car was ready The car was ready even before the time they originally gave us

Guillermo

24 de abr. de 2016

The video inspection was really great. Since customers are not allowed to personally see the inspection, this adds to the trust and professionalism of your mechanics.

Chandra

23 de abr. de 2016

I had the best experience, the person that helped me , was the best . She explained and showed me every thing that needed to fix before and after. She was very helpful. Thank you.

Joe

23 de abr. de 2016

I recently spoke to a representative from this dealership ,her name was Jasmine .I inquired about a specific used vehicle they listed for sale on there website,. She put me on hold to check on this vehicle because she wasn't sure if it was still in service getting checked in ,so after being put on a brief hold for approximately 1 min she informed me the car was was in service and available for me to see ,so then I asked her is it able to be test driven I live approximately 45 minutes or so away she assured me yes it was .I arrived at the dealership to see the vehicle ,she proceeded to tell me that the car isnt available ,that it's in the body shop getting work done on a fender ,and that she called me to tell me ,now I was on my way to the dealership so I didn't get the message I feel she was supposed to check while i was on hold so I wasted over an hour and a half driving to see a car that was supposed to be ready for a test drive but wasn't there . and this car shows a clean car fax report so why is there work being done on the fender ? .So i was left with a bad impression of this dealership I tried to call Ken Pescatore on monday around 630 the buisness answering machine said you were closed so I hung up ,I then checked the website and it showed you were open , So then I called back , after listening to the message I selected the option to leave a message for sales and a person answered I asked for you and was told your left for the day . I tried again the following day I spoke to Talia, she put me on hold or should I say attempted to put me on hold and hung up on me .I called back again a gentleman answered i asked for you and he put me through to a guys voice mail either rich or rick I believe , so I called back again spoke to a guy he said he could'nt understand me so he passed me onto another guy he informed you left for the day I demanded to talk to the highest customer service person there he told me that would be Wayne Schey but he was busy , I told him it was about a dealer review i left , and about these new issues I will be adding , he told me he will give wayne the message to call me right back , well no call back ... I cant be the only one this happens to April 27 20015 I saw I had a missed call from the dealership , so i called back tried to speak with ken yet again I was told he was gone for the day , so i asked to speak with wayne schey. , Wayne listened to my complaints and concerns assured me he will look farther into it , and apologised for my experience, he asked if I was still interested in the car , I said no.I will never shop or recommend this dealership to anyone ,if it was one issue yes I understand , but to be treated this way by different people , brings me to think how would they treat me AFTER they get my money ??

Remko

21 de abr. de 2016

Great dealer, no problems just a smooth transition. Will go there for my next car. Great range of used cars and quick and pleasant way of working.

David

20 de abr. de 2016

The people are always pleasant ans courteous. Lots of nice little touches for customers waiting, like free coffe and bagles, charger stations, tables with outlets, cable tv, etc.

Niurka

17 de abr. de 2016

The experience was great, Steve and everyone else where so helpful. He took his time to show me the cars and options without rushing or being pushy. I found a car I really like. Thank you

Jayson

13 de abr. de 2016

Service advisor Chris was very helpful and courteous. Ken advisor from Motorsport dept was very detailed in explaining products to modify my car. Always replied to my questions by email from the beginning. I live an hour 20 min away but will always come back for service or mods on my GTI.

Mary

13 de abr. de 2016

Sales rep was very helpful by explaining the finance, details of the car and how to operate the vehicle. I will refer more customers to him.

Happy customer

12 de abr. de 2016

I just want to say that this is the best place to buy a car, we purchased a car and our salesman John Rivera and the manager we so wonderful I will never go anywhere else and will always recommend Them. They went way out of their way to make me happy. Never experienced this I can't say enough good things about them. John & Anna Kochis

Vander

12 de abr. de 2016

Marko and the sales managers were great! They worked with me diligently to provide optimal service and helped me find a car I loved for an affordable price. Thanks Team!

Vratini

11 de abr. de 2016

Everyone was great even tho I was 20 mins late they still took my car in for an oil change and Jessica was very helpful.

John

10 de abr. de 2016

My salesman was very good. But the car we picked we don't like it I shared to drive and very unconfortable I am a grandmother raising a grandchild and I pick up drop off her and her friends I need to feel confortable. I did call the dealer Saturday April 9 2016 less then 24 hours from the sale, I know we have 3 days to decide. We don't like the car and want to change it to the Passat pls call us and talk to us about this matter.

Kristina

10 de abr. de 2016

Great customer service very polite friendliness from service department they were really honest with me about my car and fixed problem in a timely manner

Celeste

8 de abr. de 2016

I made my appointment by phone. they followed through with emails & phone calls. I arrived at service center at 8:15am.Tech checked me in. kept me updated. was out at 9:35Am.Excellent service.

Jose

7 de abr. de 2016

Friendly, efficient service personnel. Making an appointment is a breeze. The facilities are superb. Many thanks for the quality of service rendered.

Eric

4 de abr. de 2016

We were not rushed, we were given accurate information and we were also given options that would best suit us in making our decision.

Gabriella

3 de abr. de 2016

Sales rep was client focused.. Went above and beyond to help find a car that met all personal and financial needs together..

Thomas

3 de abr. de 2016

Jessica makes everything very easy and quick. All of my questions were answered and I was in and out when dropping off and picking up my car. Extremely convenient!! Happy I can also go on a Saturday.

Angely

2 de abr. de 2016

Great customer service. Employees were willing to hear and answer any questions I had regarding my vehicle. Was thoroughly explained the inspection of my car , what service was needed and given an explanation verbally as well as written. I have recommended Linden VW to many friends and colleagues to purchase vehicles. I have also recommended friends who have volks wagon vehicles to take their cars to linden service and parts whenever they have an issue because as I wrote in the review title they have impeccable service. I wouldn't trust my car anywhere else.

Sheila

25 de mar. de 2016

Car had a recall appointment was made and brought car in for work. The work was done as per the service order and on time.

Esther

20 de mar. de 2016

Staff was friendly offered something to drink. The salesman who was assigned to me really worked hard to make sure I was a happy customer. It all worked out. Continue the good work. Thanks Ray!!!! at Roselle NJ

Jeffrey

19 de mar. de 2016

Jessica, the service rep, was extremely helpful and kind. She assisted me with every step of the process and made it a seamless, smooth experience.

Maria

18 de mar. de 2016

The staff is very polite and eager to help. My last experience was at the service area. Jessica Lopez was very nice and helped me so well. I was very pleased with her and the rest of the staff. Thank you

Fatimah

17 de mar. de 2016

Jessica was very attentive and in tune with my needs. She also was very knowledgeable regarding the services needed on my vehicle.

Marie

17 de mar. de 2016

My experience there was one of a kind mr.john rios did everything he could to make my experience remarkable. In all actuality he made my week, he was so very patient with me and never once complained about staying as late as he did with me patiently trying to get me situated. Because of him there is no reason in my mind not to continue my business with linden Volkswagen in the future and recommend them to everyone I know.

Christina

15 de mar. de 2016

quick, knowledgeable and accommodating. I was so impressed by the shuttle that took me back and forth to work rather than wait.

JD

8 de mar. de 2016

I am 67 years old having purchased more than 26 cars from various dealers and brands throughout the nation. My experience with Linden was excellent the way they especially JR treated up from showing the cars and finalizing the deal to our Satisfaction. The same was the case with Mike Bender (Finance) at the closing formalities that did not last more than 25 minutes. At no time I felt being pressed to take any of the extended insurance coverage though I did take all. I highly recommend this dealer and favor JR & Mike to work with. If anybody, need to know more in detail about my experience can call me at 732 236 3919.My special thanks to JR & Mike giving my wife and I the kind of satisfaction that left no doubt in our mind in regards to the product, price and terms. I am planning to buy another car in summer for my son lives in CA and looking forward to work with this team.

JB

3 de mar. de 2016

I love the friendliness from the service department. When I call Elena is so welcoming and transfers the call to the correct person right away. And when talking to Chris she explained everything in detail (even though I don't understand what she is talking about ) but she is very thorough and even suggested what I should get done first.

davec1122

27 de feb. de 2016

Firstly, I need to stress that I don't typically write reviews or recommend services like this. I just purchased a new 2016 VW from VW Linden today and it couldn't have been any less painless - I know how difficult it can be finding people you can trust in the auto industry and I just felt that it was an experience that deserved to be shared. I had an appointment this afternoon to potentially trade in my current VW Passat for a new one. To begin, I've always had a great experience with my current car through Linden VW. Service appointments have been so easy and painless - To date, I have never dealt with anyone associated with this dealership who has been anything less than accommodating and friendly. When I walked in today, I was greeted by the individual with whom I was in touch with over the phone. He introduced me to John Rivera, a Sales Consultant, who took me to an office to discuss trading in my vehicle and buying a new one. I consider myself a responsible and well-read buyer, and am always put-off when sales associates [in any industry] try to push the hard sell and base their approach on the assumption that they are in a position of power and I will be susceptible to sales "tricks." Not only did John avoid that approach, but he took the time (altogether, 5 hours of his day) to walk me through all of my options and do so in a very behind-the-scenes kind of way; I understood how they arrived at their offers, but never felt like I was being pushed into a sale. At the outset, I informed him of what I was planning to spend, both in terms of money down and a monthly payment. John, as well as the dealership's Sales/Finance Manager, Mike Bendar, provided me with several different options for payment, always cognizant of my pre-set spending goal. After a few conversations, they were able to get me to exactly where I wanted to be in the transaction, both from a money down and monthly payment perspective. Not only that, but John and Mike both knew early on that getting a leather interior was a major selling point for me, and unfortunately, the specific model I was looking for was not available on-site with that interior option - but without me asking, they spoke to the GM and were able to offer to upgrade the interior of my new car to leather at no charge. They printed up the paperwork and had me out of there with a new car in another 30 minutes, and set up an appointment for me to have my interior upgraded next weekend.I can't recommend Mike and John from Linden VW enough. The auto industry is filled with deceiptful sales practices and dealerships that do not have the consumers' best interests at heart. It is very refreshing to know that I can continue working with this dealership and never have to worry about being taken advantage of.

EMIL K.

23 de feb. de 2016

this was my first purchase from linden VW, and it was an enjoyable one . from the minute i walked into the dealership i felt comfortable with the personnel .they were friendly , knowledgeable , and not high pressure like some of the other dealers .when i picked up my car they were thorough with the paperwork and the car .the salesman went over the entire car and made sure i was comfortable with the vehicle before i left the lot . before i left he even gave me his cell no. so if i and ay questions ant any time i could call him .i would recommend linden VW to anyone looking to purchase a vehicle new or used .

sammayyah rattley

22 de feb. de 2016

Very patient people,I didn't feel pressured in to making the deal. They were very helpful and attentive to my needs. Mike Ramirez was the first person I met when I came in, he presented himself very professionally and was prompt with asking me my needs.

JKrummenacker

10 de feb. de 2016

I have been to several dealerships recently in search of a new car, this dealership was by far the nicest to work with and made you feel like you weren't pressured to buy anything like the other dealers I had gone too. Marko was absolutely wonderful, I happily left with a VW Jetta!!

pamelabelo

4 de feb. de 2016

Recently, I visited Linden VW - and left a very, happy camper! My salesperson, Lydia, the General Manager, Wayne, and their team made it so easy to buy a car there! From the moment I arrived, I was treated fairly, professionally, and expeditiously, and I can say, without hesitation, that I would buy there again - and will even refer my friends and family.

Shiny - almost-new - Eos Owner

4 de feb. de 2016

Went in to take a look at a 2013 Eos with no intention of purchasing yet. Edgar leveraged a test ride into my taking the leap and purchasing. He was not pushy at all, and helped me get of the pot as it were. I love my car and I'm so happy it didn't wait any longer to purchase it. The dealership staff is very friendly and welcoming, overall a pleasurable experience.

flygirl67

20 de ene. de 2016

I would like to take a minute to thank the salesman John Rios at Linden Volkswagen. John was extremely knowledgeable and made my experience with Volkswagen the best I've ever had dealing with car salesmen. His patience and kindness were refreshing to encounter. I did not feel like I was dealing with a car salesman, he felt like a friend. John knew all the details and helped my husband and I both get new vehicles. It is because of him that we lease the two cars. You should be very proud to have someone representing your company in such a fine manner. I look forward to dealing with John in the future. Thank you. Sincerely, Mr. and Mrs. Scott Mason.

Customer

13 de ene. de 2016

Edgar Grayon (sales man) was excellent at handling all my concerns and needs. Edgar provided exemplary service . He's not pushy, he is very transparent. I. Would recommend him to any one looking for a vehicle in the area.

2012focus

6 de ene. de 2016

Edgar Grayon was knowledgeable and did all he could to help me purchase the vehicle. When I asked a question or presented a counter negotiation, he had to run some things past another individual who I didn't have the opportunity to meet, but did see him through the glass office walls. And when I overheard this individual catch an attitude and become very unprofessional, I wanted to talk to him one on one and see how unprofessional we both can be. And when I told Edgar that I was angry and what my intentions were, he was apologetic and very professional with me to diffuse the tension the other individual had created. I don't know if this man was a finance officer, manager, owner or just an idiot who wastes time behind his glass wall and desk, but he wasn't very considerate of Edgar's position as a salesman or my position as a consumer trying to get all my questions answered and negotiate a price fair for me. All in all, my experience there was good and I would buy another vehicle from Edgar when I need to purchase another in the future. Other than that one individual, everyone else was very helpful and courteous.

Adamwpitt

30 de dic. de 2015

Went to Linden Vw knowing ahead of time what car I was going to buy, a 2013 golf r. Test drove the car, liked it but there were a few physical defects that made me feel uncertain about buying the car. They agreed to fill a crack in windshield, buff paint, and pop out a dent after much arguing, to the point where the manager came over yelling saying that he will rip up the paperwork and sell the car to someone else. Very unprofessional way to treat someone buying a used 30k dollar Vw in the middle of the tdi scandal. When I was sold the car, I was told it was cpo car at first, then told it went through the process but could not be cpo because it was tuned by previous owner. I find out later after contacting previous owner and having another dealership check it out that it was never tuned, this was their way of skipping out on cpo coverage. Not only that, after getting the car home I discover that one led day running light is out(250$), tires aren't even balanced, and the latch for the glove box is broken. Called dealership at least 5 times before I found someone that said they couldn't do anything for me. Car wasn't even inspected and sold with an open recall! Very very disappointed after spending that amount of money and being lied to and ignored. Took 2 months just to get my set of plates!!! Stay away!!

Y.Zheng

27 de dic. de 2015

The entire process of buying our certified 2012 VW Touareg was great! Sales, finance, even service all worked perfectly together which made every step very smooth for us. We were able to purchase our car the first day I started looking because of their friendliness and price. Compared to other dealerships they have the best prices! Our sales consultant was Lydia Kolas, and she was very helpful in getting us what we wanted. She has also followed up with me to make sure the car was the perfect fit (even after I missed two calls from her). I would definitely recommend this dealership for anybody looking for a VW! Thank you to the entire Linden VW TEAM!

Sramos

8 de dic. de 2015

Customer service was great. Follow up was also on point. I am current customer with Linden VW and am going back for my third Volkswagen. Great dealer, great and newly renovated service center, very informative and through. I highly recommend them for your next service and purchase.

HannHugg

21 de oct. de 2015

I had a fantastic experience at Linden VW. Marko P. was professional, friendly, and up-front about all the specs of the car I purchased. He was honest about any existing issues and helped me get the best car for my budget. He kept me informed throughout the process and communicated frequently regarding my purchase. He even checked in a few days later to make sure my new car was running well! I have already recommended friends to visit Marko at Linden VW to see if any cars fit their needs. Highly recommend Marko at this dealership.

J.Zach

15 de jun. de 2015

My wife and I went on a whim on Friday to Linden VW as she thought she would like to drive and possibly purchase a CPO 2012 Eos and trade in her Toyota. Mike Ramirez was kind, courteous, and hustling as the dealership was short staffed.Low and behold, my wife ended up falling in love with a leftover 2014 Sportwagen TDI, for a great price at a manager's special, and Eric in Finance was good enough to get top dollar for the trade and find us a bank to do the financing for us, as it was a special circumstance and we could not go through VW Credit as I wished (it wasn't a 'new model' for finance purposes nor was it a CPO since it was never titled). Had a great buying experience and got extremely lucky and we plan on enjoying our TDI for many, many years to come. Thanks Mike, Eric, Fonzie, and the team at Linden VW!

T_williams1026

10 de abr. de 2015

I recently purchased a 2012 Volkswagon Jetta and I love it! The salesman Mike Ramirez was very helpful and provided me with plenty of options. He really knows a lot about all of the cars on the lot making it so much easier to make a decision. He is all around a very friendly, upbeat person which you do not see a lot of these days. I would definately recommend him to anyone looking to purchase a new car !

Someone

18 de ene. de 2015

Car buying experience in the dealership was very good. However, there was a defect on the dashboard it was promised it would be taken care off. It was never addressed. On the other hand I wouldn't recommend dealing with service department. They don't even listen your concerns and give BS response at the end without evaluating the problem.

flower191

13 de ene. de 2015

This is my second vehicle bought from Linden Volkswagon. Also my second vehicle that I have bought from Michael Ramirez. I would never deal with anyone else, he is knowledgeable, honest and truly just a great person to deal with when you are buying a car. I was sad to let the beetle go but I love the jetta and now I can transport my 1 year old twin boys in my car comfortably and I am comfortable also. Thank you for being a great dealer to go to and making it all happen in two hours to fit around my schedule. Will be telling everyone to come to you guys for a car.

Chrissy Rios

13 de ene. de 2015

This is my second vehicle bought from Linden Volkswagon. Also my second vehicle that I have bought from Michael Ramirez. I would never deal with anyone else, he is knowledgeable, honest and truly just a great person to deal with when you are buying a car. I was sad to let the beetle go but I love the jetta and now I can transport my 1 year old twin boys in my car comfortably and I am comfortable also. Thank you for being a great dealer to go to and making it all happen in two hours to fit around my schedule. Will be telling everyone to come to you guys for a car.

ron2018

2 de ene. de 2015

Weeks ago I sent an inquiry from a website about a specific car. I asked a specific question in the message section. Shortly thereafter I started getting auto generated emails (passing for personally written ones of course). None of the emails ever addressed my question.The email would ask how he could help me, when I wanted to come in. I would ask my questions again, and again with no specific answer. Then I would get emails saying we have a time tomorrow at 1pm, and did I want to come in. I would reply asking if anyone reads my emails. No reply. I still get emails asking me irrelevant questions, and I keep getting the same ridiculous emails saying, "guess what we have an open slot for an appointment tomorrow at 1pm". Non existent customer service. Here I am ready to buy or trade, and I am looking elsewhere because I feel like I am dealing with idiots. If they can't answer an email how good are they. I have bought brand new cars through the internet. The point of using the internet is to make things quick and convenient. this is the worst experience I have had with a car dealership via the internet. They should not have an internet department, or list things for sale on the web if they can't handle it, or don't follow up, which is clearly the case.

carlosrosario3

25 de oct. de 2014

The customer service was beyond amazing and John was super friendly and definitely a good salesman that works hard to get customers the best deal available I just want to thank you and I hope you have fun camping

Rick HD1

17 de sep. de 2014

I had my 2009 Jetta serviced at Linden VW and the Service was excellent. what a great staff everyone was very accomidating

car shopper

13 de ago. de 2014

I had requested more information regarding a particular car. Instead of an email, I was constantly receiving phone calls. They would constantly leave messages saying the car I wanted was in stock and ready for a test drive or to be purchased. So i made the hour drive only to find out car was sold. I understand things happen. But I literally spoke to a representative a few hrs prior and told them I was coming in later that day. People were nice but trip was a waste.

blackandy

7 de jul. de 2014

An excellent experience.I worked with JR who was very helpful and straightforward.I'd shopped around on price but found Linden offered the best deal on a VW Sportswagen.They weren't pushy in any way - just decent. I've no hesitation in recommending them.

mcgyver74

27 de abr. de 2014

Leased my new car from this dealer, Sales guy was nice, and when I finished my purchase he told me there would be a survey and asked me to be positive.. No problem, when the survey came I was very positive, but they did ask me 'was your first service scheduled" which it was not as I can not be sure how long it would take me to need service but I gave a very good review.Well, when I went to pick up my plates (More on that later) the sales rep basically greeted me by saying "I am very angry with you, you only gave me a 96" because I didn't give him perfect score (was quite nasty). After getting my plates, I inquired how to change something on my dashboard (Change MPG readout to outside temp) was told I needed to go see service since a special computer needed to be hooked up to my car to change this.The service guy told me my sales guy was full of %*#$ and spent 20 minutes with me showing me how to change this among other cool features of the car something the sales guy SHOULD have known.Fast forward 2 months and I get a call from Linden VW informing me they think I was given the WRONG LICENSE PLATES... After initially asking me to come in to switch them they agreed to send someone to me to do this. The sales mgr informed me this was "No big deal, and if I had gotten stopped the Judges won't pursue me as there was no intent to defraud " (I have since spoken with one attorney and a state trooper that this is NOT the case, I would not have gotten jail time as there was no intent to defraud, but there would have been a huge fine, lucky I never got stopped so it was a moot issue) the sales mgr was quite condescending. But no harm done so I let it go.Fast forward to a few weeks ago, I took the car in for the first service and was told I needed 2 tires due to sidewall bubbles, no problem since when I bought the car, I told the sales rep that the tire and rim insurance is something that had to be in the deal and he told me no worries we will include it... Well... Guess what, he didn'tAt this point I went back to the sales mgr to ask about this (as I was quite mad) and was told something along the lines of "The tire insurance is something that additional and would be offered by the finance mgr not the sales guy and you should have known that so why would you assume it was in the deal" (Guess I should apologize for not knowing everything about how vehicle financing should work since silly me assumed it was the sales guy's duties to explain that) The level of "Talking down to me" was staggering. At that point I filed a complaint with VW directly, but VW told me that they can let the mgmt know but there is little they can do, I did request that they have the owner and general mgr of the overall dealer call me.... To date, while VW has called me several times to say they are trying to work with the dealer, the owner/mgr have yet to callThe only positive part was the Service department, they consistently went out of their way to explain things, they were polite and professional, very accommodating when I needed service with very little notice and just overall a great service departmentSadly the awesome service department is overshadowed by what in my opinion is the worst sales department I have ever encountered.

Rjbgolf123

20 de mar. de 2014

Best buying experience of my life thank you will never buy a car anywhere else as long as this team is there. They went the extra mile and got me more then I could dream at a price that blew other dealers doors off

chasboe

25 de oct. de 2013

They added an "internet fee" of $995.00 at the dealer to sale priced advertised on the net.This fee doesn't appear on internet

lyssawp

3 de oct. de 2013

Customer Service was impeccable. They kept me posted on everything since I didn't really know the process of buying a new car. They worked well with me to make my purchase affordable. I am extremely content with my purchase with them. I went to a few VW dealerships and the one in Linden was the one that worked best with me, took the time to order exactly what I needed with all the extras., very kind and prompt service, and they just made it an easy decision for me. I'm lucky to have gone with them before choosing between the others I have been to. Thanks Linden VW!

vdubstep

20 de sep. de 2013

Had an excellent experience at Linden VW. Staff was extremely friendly, and made me feel comfortable. I've bought a lot of used cars, and these guys didn't try and pull the scams that many used car dealerships try to pull on you. I got the car for a good price, and the car is in good shape. Even after they made the sale, they still went out of their way to make sure that I could leave in the car that day. I definitely recommend them !

lewis3333

23 de jun. de 2013

This is a dealership of hard working honest people with integrity. From the very first correspondence I had with them, they made the entire process easy, fast and painless. All information was up front and in writing. They showed a sincere interest in meeting my price and giving me honest and complete answers expeditiously. They told me what they could and could not do immediately.. In fact it was so easy I was suspicious. Older reviews I read on the internet were completely wrong and did not portray the great experience I had. I could not believe that buying a car could happen so quickly on the phone and by internet. Other dealerships played games and would not give me complete answers. JR was excellent. He kept in contact with me on his day off to assure the paper work was processed quickly so that my car would be ready when I wanted it. The Fiance Manager was ready and prepared for me when I arrived and assured me that I would get home with my new car as quickly as possible with no waiting.This is a great dealership. Best new car buying experience I ever had.Lewis

Mollyann78

3 de jun. de 2013

Third time dealing with linden Volkswagen and couldn't be happier. Hands down best price for my new jetta. Excellent and efficient service. Chris Harper is fantastic.

PaulandAndrea

24 de may. de 2013

I recently purchased a 2013 Beetle from Linden Volkswagen and am very pleased with the dealership. One quick email to Chris was all it took to have the exact model ready and waiting for me to test drive later that day. Chris was extremely knowledgeable and took time to answer questions I had both about the Beetle as well as other VW models I was considering. Chris was a pleasure to do business with, and I'd gladly buy from him again. Just a great experience overall, and we're very happy with our new convertible Beetle.

tkresge

19 de abr. de 2013

I purchased a certified pre-owned 2010 Eos . Pricing was fair (beware of the nearly thousand dollar internet fee!). After discussing price on the phone I went to the dealership for a test drive. The directions on the dealers website only gave the major highways (this not normal, just a glitch at the time I was online and printed them out). So, after overshooting the exit, I ended up calling in for directions. Whomever answered the phone and others in the area did a very good job of getting me back on course. Unfortunately it delayed my arrival. But, when I did get there I greeted promptly and a salesman (Domingo) introduced himself. Before we could begin the test drive the car needed to be fueled. That was a minor delay. The test drive went well. Really liked the car. Before the prep I pointed out that the windscreen was missing from the usual spot in the trunk. Domingo seemed to think it or another was around somewhere. After the test drive there was a long wait for the car to be detailed, fully fueled and final preparations. Finally we got to the paperwork. That went smoothly but I was surprised by the $306.00 registration/title fee. I believe that had to do with this being a purchase out of my home state. It's gotten really late and Domingo comes back in and takes my payment (paid taxes and fees, financed the balance). As we walk out to take possession of the car Domingo tells me hasn't found the windscreen but will take care of it tomorrow and call me. Never received a call. I received several e-mails from the dealer and a survey request. Never received a response to repeated inquiries, or to my responses to the survey, or to requests made on Linden's live chat at the website. And, any reply to the e-mails I received (both work and personal e-mail) resulted in delivery failures. Overall not a positive experience and definitely lackluster customer service.

Eric78

27 de mar. de 2013

Top notch, no hassle, no games. We bought our pre-owned vehicle from LindenVW after searching the internet and came upon a 2011 Jetta SE. We decided to walk in (no appointment) and just get an up close look at the vehicle. Previously, we had seen other cars during the week from other dealerships and each time ran in sales/finance people who were your stereotypical Sales people (pushy, told us that we would not find better, etc.)It was refreshing to deal with sales (Rosa Rojas) and Finance (Anthony DaSilva) people were straight forward and honest. They met and exceeded our expectations. Rosa immediately treated us as if we were old friends and made the car buying process very comfortable experience. Anthony, let us know right away what he could do for us and actually came in better after the deal was signed. He was very busy, however, he took the time to fully explain the finance terms. Kudos to the staff at Linden VW. I would definetely recommend them to anyone in the market for a VW. BTW, this was our first VW and we could not be happier.E. Lim

mludwig610

23 de mar. de 2013

Mike Carbone, Ana Wood and Tony DaSilva did a great job on making the deal on the 2006 Impala Ltz. They listened to what I wanted and could afford and curtailed the deal financially for me. All of them had the customer needs in mind, not just making money and going on to the next sale. Ana shopped interest rates with assorted lenders until she came up with a rate which made my monthly payment affordable to meet my finances. At the close, Tony offered me a better extended warranty deal than I originally had asked for. This is called taking care of the customer. I certainly appreciate it and will recommend Linden to my friends and family! Thanks again and keep up the good work, "no pressure" mentality and taking care of the customer! Mark Ludwig, West Orange, NJ

johnremelgado02

7 de mar. de 2013

Great car, good deal and the best service i was able to receive. They did everything they can to help me with the purchase making sure i was getting the best deal for my car. They even got back to me a week later checking that i was still satisfied with my purchased and i can't be pleased with the service any better.

Ohidalgo

5 de mar. de 2013

I started my relationship with Linden VW in 2003 by purchasing a new Jetta and have been leasing VW and doing business ever since. Mike Difeo and his sales manager Anthony Menela are very easy to do business with and run a low pressure, high quality business. I began buying my first VW as a start to the German car market and have been buying at Linden VW ever since.

phil.michel.129

4 de feb. de 2013

We had an excellent customer experience thanks to the receptionist and Dennis. We called about the tire pressure indicator. The receptionist said we could come in within the hour, and see Dennis. He immediately checked whether we knew how to use a reset button in the glove compartment, then showed us how to do it. we were there and on our way, without being embarrased, in under 10 minutesThanks to you guys, Dennis and the receptionist.

Angelina Jones

1 de feb. de 2013

I was told by general sales manager Anthony Mennella that he could replace my non satalite radio with a satalite radio, however he replace it with a device that look like a gps which was drilled into my dasbroad of my new 2012 vw bettle.

CCfan

10 de ene. de 2013

i was told upfront that there would be a $995 internet fee (whatever that might be.... penalty for looking online!) and i refused to pay. After price was negotiated and upon me specifically asking what other fees would be charged apart from the government fee and tax, i was told none. But somehow magically the internet fee re-appeared on my contract. i am glad i asked for a breakdown and noticed. it was brought down later (not removed)to be fair, the rest of the aspects were dealt very professionally and in a good way. But this misleading sales gimmick deserves a 2 star.

kcmaloney

23 de oct. de 2012

I find it very easy to deal with Domingo. He takes all the hastle out of the buying process. He was recommended to me a few years ago and I have stayed with him ever sense. He is a pure pleasure to work with. Additionally, I have always found Linden Vovkswagen to take "all" the normal displeasure out of buying a car. I made a call to Domingo to get an idea of pricing and as usual his word was true. He was not pushy, and I found him to be an honerable business man. He is a credit to the industry. I tell all my friends about the wonderful experience I had. I originally found Linden VW through the COSCO program. Clearly, COSCO is dealing with the best dealership in NJ.

poojamr1105

23 de oct. de 2012

great experience. it was great being in the dealership the whole day. john was awesome to work with. Kindly update him.I am happy to visit the place again and collect my liscense plate. it has been a very difficult day for me that day to search all the dealers who cheat.

Eldukerino

19 de oct. de 2012

I had a very pleasant experience at Linden VW. I purchased a car from them back in 2008 and when I decided to switch back to VW I didn't hesitate at all to return to their dealership. I had Michael Carbone as a sales rep, who was very knowledgable and easy to talk with. Tony DaSalva handled the financial paperwork and made what can be a stressful part of the process of buying a new car, very smooth and understandable. Even when I was waiting for the car to return from being detailed I had friendly conversations with other sales reps to pass the time. I highly recommend Linden VW if you are in the market for a VW vehicle.

celinebarakat

8 de oct. de 2012

Mike was straight-forward and friendly. His enthusiasm and trust in VW came off as sincere. He was knowledgeable, and anything he did not know, he made the extra step to find the answer. I would recommend Mike to friends and family.

kuen11083

6 de oct. de 2012

The environment in the dealership was excellent. The employee was very friendly and mike did an excellent job to provide with details of the car.

strydio

3 de oct. de 2012

Went to Linden VW to buy out my leased 2008 Beetle. Thanks to the help of Chris Harper, I am now the proud owner of a 2012 Beetle. Chris was very helpful and personable.

Rosanne103

2 de oct. de 2012

Great experience! No pressure and dealt with professionally!Domingo was excellent! Both pleasant and informative! Will return to dealer for serivce!Highly recommend both Domingo and dealership!

tgeller

1 de oct. de 2012

Marcos was a pleasure to deal with: professional, well-prepared, helpful, provided all the necessary information. He knew all the car features very well. Marcos provided all the information about warranty, service plan and all maintenance issues.

MacMcNally

28 de sep. de 2012

New car was clean and detailed. John was wonderful to work with. He got me the credit application thru the web site, so I was able to get that done ahead of time. He was very charming and stepped thru all the features of the car with my wife and myself. He gave us options when the new registration and plates came in, offered to install for us or mail them. We also asked about the striping the dealership often does and removed it, since my wife does not like that. Good call on his part!! She also does not like dealer name on the can. She mentioned that on the phone and he made sure it was removed before we got the car. We kept the license plate holders Linden VW on!! This attention to detail really made it a great experience.Tony who did the paperwork was also very buttoned up. All the papers to sign were ready and he covered everything quickly and throughly. Finally, we were there, my wife and myself with our grand daughter, 7 Months old, not one cry! Testimony to speed and their skills at making this a wonderful experience. We will be back!!!Mac, Janet, and Aria McNally

Ahereyra

25 de sep. de 2012

John Rivera is a great sales person. He is understanding, knowledgeable and very professional. I had a great experience in Linden Volkswagen and I will be referring my family and friends for future business. Thank you!

rsweeth

25 de sep. de 2012

I really just want to say this was my most pleasant and best experience at a car dealer ever buying a car. They were upfront, honest, and genuinely nice people.I will definitely buy again from this dealer and recommend friends and family.Thank you Domingo and Anthony

Valbonaveli

24 de sep. de 2012

I had such a great experience at linden everyone is very welcoming and John Rios and Krissy loco sat always keep intouch with me the scheduled my first service for me I would recommend this dealership to everyone I no this I my family's 3rd purchase with John Rios and he is always wonderful!

Bakerjoe1

20 de sep. de 2012

An absolute fantastic experience with Chris while Looking to buy my own car. He was such a great help! Not only did he help find me a car I like but he made it within my budget. He even called the insurance company for me !!!! I recommend Linden VW and Chris to everybody!

jmissd5

19 de sep. de 2012

it was a great experience for me to work with everyone at the Linden Volkswagen dealership when purchasing my new Jetta, specially with Marino he was excellent.

franciepetrella

18 de sep. de 2012

I am very, very pleased with my experience at Linden Volkswagon. From the moment i walked into the beautiful dealership, I was treated with kindness. The entire staff was professional and more than willing to make me comfortable. Both Anthony and John were a pleasure to meet, they were patient and knowledgable, explaining the beautiful new white Passat that i leased from you. I absolutely would recommend Linden Volkswagon. I would give them 10!

Omar2013

17 de sep. de 2012

I had a very satisfied experience at Linden Volkswagen. I got a good deal on my new Jetta lease. The sales representative was very professional, corteous and helpful. All documentation was completed correctly . It was a very friendly environment to do business .

sealrecon101

8 de sep. de 2012

I came by on 9.8.12 around 12 to see a vw rabbit 08 for sale... new salesman i think his name was marion greeted me outside and said when i was ready to come in and find him. Nice that i diddnt feel pressured. After spending time with the car i went inside and found him and we sat and talk. I noticed quickly he was new... he diddnt have the blue shirt like the other salesman and diddnt have his information correct. He insisted it was CPO.. it was not.. I know the criteria that qualifies as it.. clearly the mileage was over... it was 85000 when the critera is below 75000 and below 5 years of age... so thats #1 not knowledgeable. #2 went for test drive with him... and i was hearing all sort of nosies in the car... i heard the sound of two cylinders rubbing against each other coming behind the ac vents from the center console... tested the noise by increasing the fan... and the sound was affected.. which tells me it may be something more serious than a faulty fan... then i was feeling the engine very sluggish... its an 08 with 170 hp... it was gargling... and struggling when i punched it.. he claims he notices nothing wrong... I hate ignorance... then the final blow... when we finally arrived back.. we were gonna attempt to crunch numbers.. by this point i just wanted to see how he can offer my business back... if the price is right.. i may take the chance. if not forget it.. before i know it.. when we sit at " his desk" this gentleman comes up and said hes busy and he cant take the desk... ok... so we got up and moved next door where it was vacant... we sat down and another gentleman comes up and says we have to move bc hes not busy... our salesman then tells us to follow him across the room to another desk.. i sat there looking at the man whos telling us to move... and i tell him i guess we arent wanted here... he goes no thats not that case.. i go .. it must be because we were ( my gf and i ) were just moved from there and now we are moving from here for no reason. ( he wasnt attending anyone or any prospect clients) my gf and i stormed out.. some lady at the front asked us why we were leaving.. we told her the situation and she just shrugged us off. Which is fine bc the internet is a powerful tool and ill make sure to pass this story onto others... beware! shady salesman and poor customer service, will never come back here.For the problems I encountered with car and the RUST yes RUST i found throughout the hood of the rabbit the price should be somewhere around high 7,000 at the most 8,000..

dealerrob

6 de ago. de 2012

I had a 3 year lease on a 2009 VW GLI . I had 3 months left on my lease. I went to other dealers but they only offered what they had in stock. I went to Linden and I dealt with a sales person by the name of Arnie G. He did what other dealers did not offer and actually ordered me an all black 2012 VW GLI manual with autobahn package at a reasonable price.Had complications with the lease-return.Spoke to Anthony Mennella.The Issue is being handled.

JAM 813

1 de ago. de 2012

I went in to look at a Certified Pre-Owned 4 Door GTI and was greeted my Chris Harper. I informed him of the car I was interested in and took it for a test drive. I could not have been more impressed with Chris Harpers knowledge, professionalism and honesty. He made the overall dealership experience pleasurable and pressure free. He made my wife and I feel very comfortable and we are extremely happy with our CPO GTI. I would have no reservations about buying another car from Linden VW.

cyrix44

16 de abr. de 2012

Both individuals worked with me to meet the figures that I needed to afford the vehicle. Both men were polite and professional. Arnie went above and beyond to make sure everything was set with the car.

binky29

31 de mar. de 2012

We dealt primarily with John Rios to buy a 2012 Tiguan. The combination we wanted did not exist when we made our initial visit, so John had to order the car for us. We quickly and easily came to an agreement on price, then just had to wait for the car to be built to our order and delivered. John kept us up to date on the progress until the car arrived. On delivery day, we worked with Tony who took care of our financing quickly and painlessly. John went over the Tiguan's features thoroughly. The car was detailed and prepped flawlessly. The entire process from our first visit to delivery day was quick, simple, efficient, and I know we got a more than fair deal. Everyone we dealt with was friendly, plain-spoken, and non-pressuring. A very positive sales experience.

Novo

29 de mar. de 2012

The dealership as well as salesman were very helpful and willing to work with us in every way possible. They made us feel very comfortable into that we could make the best choice for us.

dan777781

28 de mar. de 2012

ALL THE FEATURES AND SERVICE INFORMATION WERE PROPERLY EXPLAINED. I'M VERY HAPPY WITH MY PURCHASE; THE CAR IS GREAT, AND YOUR SERVICE WAS EVEN BETTER. I'M DEFINITIVELY REFERRING FAMILY & FRIENDS. THANK YOU.DANIEL.

jbarardo

22 de mar. de 2012

Things went rather well with the leasing experience. I test drove several cars and Mike was friendly. However, even though I qualified for top tier credit, I didn't feel like I got much of a deal on my lease. The total cost of the payments and buyout price equal about $400 more than the sticker price of the car. Granted I didn't put anything as a down payment. There were also two lengthy delays, at least to me they seemed lengthy. It took a very long time, about half hour, for Mike to get back to me with a lease payment on a Jetta and Passat. Maybe it takes a long time to run a credit check? Then it took another hour and a half to get the car washed and the paperwork done so I could leave. And when I got home, I realized I didn't have paperwork like the manual and warranty/service schedule and I have no floor mats. An employee did return my call and he said he would take care of both of those things. But otherwise it was a good shopping experience, at least as good as it can get at a car dealership I suppose.

beverlytbc

21 de mar. de 2012

Anthony and Mike really went to bat to make me happy and seal the deal, looking forward to financing my new car at the end of the lease for my daughter and purchasing a CC for myself.

Janeliz37

19 de mar. de 2012

This was my 4th visit to Linden Volkswagen and it was my best experience. I can't thank them enough. The sales associate that assisted me ( Christopher ) and the finance dept. ( Tony ) made the entire experience go very smoothly.

Zack1

18 de mar. de 2012

Good sales person, nice inventory, just forget to input my personal information to system when buying.

rz1161

15 de mar. de 2012

I had an excellent experience at Linden Volkswagon. John Rios was a very knowledgable and experienced sales consultant. The minute I walked into the dealership and met with John, I could tell he was a genuine guy who was passionate about finding a VW that I was the most happiest with and best suited my needs. I could tell he was a man of integrity and reputation because he wasn't trying to push me into a fast deal or persuade me into car I didn't want. He was very easy to talk to which made the process of leasing the car very smooth and enjoyable. I will highly recommend Linden VW and John to all of my friends and family members. Thanks to John I'm very happy with my purchase and I can't wait to drive my VW Tiguan.

marilync

6 de mar. de 2012

We were pleased with the salesman and the employees at VW. they were very niceto do business with. the car drove smooth. and was clean.thank you

aguido8

3 de mar. de 2012

Very nice people, good fair deal. They made a complicated deal pretty easy to complete and I'm looking forward to a long relationship. Thanks!

nicolemdesantis

27 de feb. de 2012

I had a wonderful experience at Linden Volkswagen.My salesman John Rios was extremely knowledgeable and i felt he moved mountainsto get me the car I want at the perfect price.The sales manager and other staff members was nice as well.I will recommend Linden Volkswagen and John Riosto my friends, family, and co-workers.

sherylreyno

26 de feb. de 2012

Linden employees were friendly and professional. I was thrilled to drive away with my beautiful new GTI that day! Everyone was really helpful and answered my questions in a relaxed and confident manner. I would recommend this dealership.

mick300zx

25 de feb. de 2012

This was the first time we buy a new car and were a little intimidated, but Domingo made the experience a very good one, friendly and no pressure. something I liked was that he did not put the competition down to get us to buy the car from him.

seis29

24 de feb. de 2012

Their communication was great! I sent out an email looking for an exact gti and luckily they had it. At first i was skeptical because another dealer told me there were only 2 in the north east and that they were in NY. When I got to the dealer I met with Juan he was very helpful, he knew that I had contacted them about the car and was ready to help. As a matter of fact the car was right there ready for me to view it. I guess the other dealer was being shady and just trying to up-sale me to payments I couldn't afford on a car that was out of my price range.Juan at Linden VW gave a me a detailed review of the car and its extras we sat down to work the numbers. Im no expert sales man of the automotive industry but I do a lot of, I mean a ton of, homework before leasing a vehicle. This Gti will be my 7th lease and normally when its time to sit down I hear the boxing ring bells and its time to rumble. But thats is usually because the sales men/women have this sour taste in their mouth when you start using terms and quoting numbers the "average consumer" should not know. With Juan however it became a pleasant conversation we talked numbers back and forth even had me a cup of coffe with him. The numbers were very important to him but the customer satisfaction suppressed anything and everything. It felt as if, even if i didn't buy the vehicle from them they just wanted me to walk out with a smile. That means a lot and it goes a long way. At the end we came to a mutual agreement taking into consideration all the factors and I was very happy with the out come the OTD price was right where I wanted to be.Phase two is usually the one I hate the most the last person you talk to before they hand you the keys. In my eyes the up-seller last ditch effort to squeeze your wallet. But at Linden VW the experience is great, yes they do try to explain the benefits and cost of an added this or that but you don't feel pushed. After listening to their pitch a simple yes or no is fine and if you do say yes the price is still negotiable. If you say no the don't come back with a ton of "but"s. Taking delivery of the car was great Juan knowing I was trading in my 08 for a 12 was keen enough to show me the upgraded features in the car and not take up my time with old features. The follow up process has been great so far I have received numors emails from managers congratulating me on my new car and offering their contact info should i have a problem. I spoke to one of the managers and explained to her that I took delivery of the car on a rainy day and she is willing to help me out and have the car detailed like it is suppose to be when you take delivery. All i would recommend this small family owned dealer to any one. They might be a small dealer but their heart is huge they have a great staff and ACCURATE inventory. Also first dealer I saw with the new GOLF R...wow how i wish I could have got that one but thats not the dealers fault its my wallets.

GKDiers

23 de feb. de 2012

I was interested in trading in my Jetta and Toreag and Juan greeted me and gave me some insite on upgrading to a Passat and Toreag and gave me good pricing so I decided to purchase.

MorristownMan

12 de feb. de 2012

I bought my Tiguan though the Costco Auto Buying program. The first dealer I went to through the program screwed up, gave me the wrong price and tried to play games on the locator fee for the model/color I wanted. I contact Costco and they contacted John, who is the inventory manager.That made all the difference. John found the model/color and had it brought to Linden even before I contacted them. No locator fee! Price was just as expected. No surprises. John broke down the deal and it matched with everything we agreed on via e-mail.Well done!

bait and switch

26 de ene. de 2012

Saw a used vehicle online and called to inquire about it. Was told that a lot of people were interested in it, so I should put down a deposit of $1000 on my credit card to insure that I had the opportunity to purchase the vehicle.Arrived the next afternoon to test drive the car. I was told the car was out on a test drive, so I waited about ten minutes. The sales manager happened to come by and introduce himself, telling me the car is a very popular item. I replied "lets see how it responds on the test drive".The car was fine, however when it came time to make the deal, The figure they had given me over the phone, while taking my information for the deposit had changed by $1000. They explained that there was an Internet FEE of $995 that applies to all used cars on their lot.I would have been completely fine with their Internet fee had it been disclosed during our initial discussion. To change the figure at the 11th hour is completely unprofessional and shady. To make matters worse when I called off the deal, they said my deposit would be issued the next day (because as mentioned in a previous review, the office that handles that was closed for the day). It has been three days and I am still waiting.I did not have a good experience here at all and left feeling misled and frustrated.I would not send my worst enemy here.I recommend the myriad number of other VW dealers in the area over Linden VW. Save yourself the time and stress avoid them like a leper colony

Corourke

13 de nov. de 2011

Mike Young made my car buying experience wonderful. I would definitely send people to Linden Volkswagon they were very friendly and knowledgeable. Mike was willing to answer any questions I had on regarding my purchase.

evets353

10 de nov. de 2011

The treatment that was provided to me was outstanding. I walked in not expecting to drive away with a new car, but expected to purchase one for a pick at a later date. To my surprise, I was able to drive away with a brand new Passat (2012). Thank you!

Meliss45

3 de nov. de 2011

I have been car shopping for 2 weeks and was exhausted, drained and aggravated. My experience with the staff at Linden was unbelievable. Stress free , not pushy at all, more then helpful, and understanding. I would recommend this dealership to everyone in a heartbeat . Thank you so much for working a great deal and making my car shopping experience unforgettable!

depas45

1 de nov. de 2011

They were great, they got me the car i wanted for the price i wanted without trying to run me through the ringer. i would highly suggest them to any consumer.

laura12

27 de oct. de 2011

We were in need of a new car, and I had researched the VW Passat so we visited two dealers the first one we did not have a good experience. The second one was Linden Volkswagon. I had a check from Capital One, they had pre-approved me for a car loan. When i explained this to the salesperson the informed me that the check was only good for 90% of the purchase. I proceeded to leave the dealership because I did not have the other 10% to purchase the car. Tony approached me and told me he would do something better for me, he did. He got me aproved for a lower interest rate and the experience was very pleasant and short.

steve1230

25 de oct. de 2011

My wife and I had a fantastic experience with the kind folks at Linden VW for the recent purchase of our new Tiguan. We received a professional treatment throughout the whole process.First of all, the staff is very internet friendly. This was a major plus for us, since we are usually short on time during the week. We negotiated with Anthony via email to get a price we were happy with. After we had stopped in to discuss the purchase in person, Juan was great with responding to texts whenever we needed clarification on something. Furthermore, unlike some other VW dealerships we were considering, our in-boxes were NOT inundated with marketing spam - which we also appreciated. When we arrived to sign the final paperwork and take delivery of our vehicle, Juan give us plenty of time to inspect the car. He made sure even the most minor issue was taken care of. Lou worked with us while signing the last of the paperwork, clearly explaining anything that we had a question or concern about. Also, before we drove off the lot, Juan demonstrated important features of our vehicle.We soon received follow-up emails from Sheerlee. She made sure we were happy with everything and that there were no loose ends hanging around.All in all, we can honestly say that Linden VW was the dealer that truly EARNED our business. They were sensitive to our needs, understood the constraints of our schedule, and delivered first-class service. We think its clear that they are dedicated to making the customer happy. We would recommend them to anyone in the area looking for a VW.

tgijosh

25 de oct. de 2011

I could not be happier with the experience I had at Linden Volkswagon. I drove off that day in the exact color and trim Jetta that I was looking for and I got it at a fantastic price!I love the car and look forward to driving now!

tab

25 de oct. de 2011

Great staff, very courteous! Was driving my new car within one week! Great selection of models to choose from, many more cars than the SI or Brooklyn dealers. Would highly recommend this dealership, ask for Sal Ali. Tony in Financing explained all the fine print, was a smooth efficient process. Anthony Mennella was very nice, even remembered my name when I came back to pick up car! Great professional and personal service!

pmlemma

24 de oct. de 2011

Linden VW honored my trade in at a fair market price of a certified pre-owned VW passat which I originally purchased from Linden. I was given test drives on several models.I liked the team effort at Linden working with Anthony Menella, John Rios and Juan Dejesus each one assisted with some information, communication and follow up to a question or step along the process. All knew the dynamics and details of all the cars and products. I never felt pressured, they followed up with emails, phonecalls and there was no surprise at the end of the deal. I would recomend the Linden Dealership and the Volkswagon brand to anyone.

kngarrido

18 de oct. de 2011

Leasing my new vehicle through Linden VW was a painless and actually enjoyable experience. I got the price that I wanted and a great vehicle. I am absolutely pleased. There were no gimmicks or pushy salespeople.

ssallam

17 de oct. de 2011

very friendly and good to deal with. they did not try to scam or rip me off! i would defintely recommend this dealership and Mike for all his help!.

KarolK

8 de oct. de 2011

My experience with Linden Volkswagen was more than great. Sales Consultant Roy Elliot was very helpful from the day we firs shook hands to the day I picked up my wifes new 2012 Jetta. Roy showed me and my wife all the options that we could get whit my car and took his time to explain them. We tested a lot of different models and closely looked at different options. When it came to getting the car for the right price we negotiated and came to a price that we were happy with. Usually when I have talked to a dealer at other locations I walked out of that dealership angry and frustrated that they wanted to rip me off, but at Linden Volkswagen and especially Roy from the beginning I knew that when I spend my money it will be money well spent.

NJhappylady

1 de oct. de 2011

After many painful experiences with volkswagen cars (i.e. total loss in a flood & money poured down the drain in repairs), I was coming to the end of my lease for my 3rd VW car, I decided to attempt to trade in my car. At Three County VW, the sales team refused to get me a decent monthly rate. They insisted I put down a large down payment like I had done for them in the past. I had already been coerced to put down $6000 on my first lease! $4000 on my second after the total flood loss! Now, they insisted yet again I do the same... NOT HAPPENING... I MOVED MY BUSINESS TO LINDEN VOLKSWAGEN--they gave me low lease payments NO $ DOWN with the new 2012 JETTA.I am happy to have made this switch and I feel confident about leasing again.

unhappypurchaser

17 de ago. de 2011

Do not purchase from this dealership. The customer service sucks and once you leave the sales lot with your car you will not get any help. Do not purchase from this dealership.

stang5566

8 de ago. de 2011

linden vw was the worst car dealer i have ever used. they are rude, dishonesty by far, dont stand behind there word, they sold me a car with major issues some of them saftey issues and forced me to purchase an extended warranty with the car wich is wrong and illegal. the used car manager is very rude, gave me attitude talked back to me and argueed with me "the customer". i would not recomend buying a car from them ever or even step foot on there lot for all it matters. very unhappy and displeased with the hole dealer ship service sales parts and all.

Rbeee

28 de jul. de 2011

Got the best price by far...$2500.00 off of what other area VW dealers would offer us. I love my new car!! Juan is great, not too pressuring, went back and got us the best deal! I will recommend him to my friends!

biscuit

25 de jun. de 2011

It was an interesting experience at Linden VW and all my issues and concerns were addressed by Anthony Minella. I love the new model Jetta.

RAPOZO

21 de jun. de 2011

I Wish I knew of these guys before I bought my first VW. I worked with Juan De Jesus and they beat all the other dealers by offering me an APR 4% LOWER THAN ALL THE OTHER VW DEALERS IN NJ. I recommend everyone to always shop around before making the final decision because this way you have more negotiating ground.

fairminded

4 de jun. de 2011

Linden VW is a very poor choice to buy a car. They are not honest to say the least. They do not stand by their word and do not have the best price. The service department is also run very poorly.There are many places to buy a VW... DON'T COME TO LINDEN VW!!! YOU WILL REGRET IT.

Fred

1 de jun. de 2011

Horrible service every employee in that place are lounging around instead of being ready to help customers when they walk in. The receptionist is listen to music on her phone. The management are having there own unprofessional conversations when there are customers in listen distance. Very unpleased

jeffclarkdesign

2 de may. de 2011

One name... Roy Elliot... great personality, great sense of humor and an overall kind person. On top of that... he knows how to sell a car, he answered all questions, and made an extra effort to get us the best deal for the VW we wanted. I definitely recommend him to anyone in the area that is seriously looking to buy a VW.

camaro69

30 de abr. de 2011

We were going to look at a 2009 CC CPO and our sales rep called and confirmed the appointment in the morning.When we got there everyone in the showroom totally ignored us. We waited for about 10 minutes until someone came over to us. We found out that the car we were going to look at was sold the night before. Then why did our sales rep call us in the morning to confirm the appointment. We found out who our sales rep was (sitting at her desk) and she never bothered to get up to talk to us.Obviously we walked out and no one even blinked an eye, but the laugh is on them.We drove down to Langhorne, VW and bought a 2010 CC CPO.I would not recommended Linden VW as I feel that have a lack of concern for the client. I'm also in sales and this was no way to make a sale.

abenedito

28 de abr. de 2011

I would like to extend my sincere gratitude to Linden VW. They made it a pleasure buying my new car. What really stood out was Lou's honesty and professionalism. He made my recent purchase easier than I imagined. I also would like to thank Octavio, the finance manager who quickly managed to get me the best rates and have me drive out with my new vehicle within minutes. He explained everything to me prior to my signing. Oh and he ran out to buy me a coffee as we waited for the credit approval. Thanks Octavio,,, Lou even spent time introducing every option on the vehicle.Linden VW is an honest dealer who really look out for the customers. I will undoubtedly refer any friends or family to Linden VW. Hope Lou and all at Linden VW much success. They treated me like family!

tucg15

6 de abr. de 2011

My experience at Linden couldnt have been any better. My wife and I said the whole time we were at the dealership how it was meant to be that we were there as everything was so smooth, easy and stress free. Juan is a terrific salesman. He is not pushy at all. Totally listened to everything we wanted to do. I have already passed his name on to 2 people would may be interested in VWs in the future. Also, the follow-up by Sheerlee, the CS Manager, was fantastic. They show great pride in their company and their customers!If you plan on going with a VW, go to Linden. You will not be disappointed.

Bernievw

5 de abr. de 2011

This my 2nd EOS and this time my experience was absolutely flawless. Lou is a top notch, professional and personable salesman. He was patient and answered all my questions, sometimes repeatedly. He walked me through the process and refigured the numbers over and over again to satisfy my budget. Everything he said he could do, he did with nothing hidden. I am extremely happy with the service, the salesmanship, the product and even greater to receive a personal phone call from the family owned manager - it just does not get better. Who makes these kind of phone call but Linden Volkswagen? And it a repeat performance because Mrs. Mischel called me when I leased my 2009 EOS. Kudos to Linden VolkswagenThank you so very muchBernice Marshall

connor0327

5 de abr. de 2011

I was very pleased with the great service i received from Linden Volkswagen. In just a short time from stepping into the dealership I pulled off with a brand new car. The sales team was very helpful and got me the exact car I wanted. My family was so thrilled at the professionalism that we received the day of purchase and it totally made up for a bad previous purchase from a Nissan dealership. I would like to thank Sal and Octavio for a great buying experience. I would recommend this dealership to any and everyone looking for a new hot hatch. 2011 GTI owner and proud Linden Volkswagen customer.

vmezzina

1 de abr. de 2011

I recently purchased a new 2011 Jetta at Linden Volkswagen. Sales consultant Daniel Diaz assisted me while purchasing the car. Daniel was very helpful with finding me the car that I was specifically looking for and very accommodating through the process. The staff ensured a positive purchasing experience for me. I highly recommend purchasing a vehicle at Linden Volkswagen!

nailed4

24 de mar. de 2011

The lease of my 2011 Jetta SE was a pleasure. The staff at Linden VW was professional and friendly. The salesman had the deal done and the car prepped and ready in under 2 hours. They couldn't have made it any easier. Would highly recommend to a friend.

msepa

24 de feb. de 2011

I would definitely recommend this dealership because the customer service that myself and my father have both experienced was truly top of the line. John Rios was very accomodating and explained everything clearly to us. I knew exactly what I wanted when the dealership was called and in less then 24 hours I was driving my brand new car. The speed and efficiency of this dealership is very rare to find within car dealerships and I was estatic to find it.

jhoque83

22 de feb. de 2011

I went to the Linden VW dealership only looking to test drive the new 2011 Jetta S and also the 2011 Tiguan. I needed both cars in a manual and so Daniel let me drive the Tiguan SE over to their service department so that we could pick up a manual Jetta S. I wasn't in love with either car. When we got back to the lot, I asked Daniel if there were any manual Jetta SE in the lot. We took a look around and we couldn't find a manual, however, Daniel asked me if I'd be interested in an older car. We walked over to a Pre-Owned Certified 2008 Jetta GLI (red, manual, 44,000 mi, honeycomb grill, just plain old sexy). While test driving it, he explained to me that he, too, owns a VW and has owned quite a few. He explained to me different options in the car, since I've never owned a VW before. He immediately let me take it for a test drive and that was all she wrote. Daniel dropped the price on the car over $2000, got me a GREAT interest rate on my loan, gave me EVERY SINGLE BIT of paperwork associated with my car and it's old owner, previous work, carfax, everything. He gave me a great price on my old car, which probably was worth $200, and helped me bring down my payments. I mean...I am really impressed with this kid. He was knowledgeable, honest, prompt, sincere, and he just really seemed to care about me being happy with my car. He e-mailed me the following day congratulating me and thanking me. Today (three days later), I received an e-mail from the Service Manager, telling me to make sure I keep any questions in mind for when I eventually come in for service so that I can take the best care of my car as possible. I didn't have to negotiate anything. They were straightforward and the Finance Manager (I forget his name but he is a very nice Portuguese guy), didn't play with any numbers, he gave me my options as far as the Warranty goes and helped explain everything that I was signing. They let me bring my car in to trade it in two days after I purchased it without any problem. I have recommended them to two people so far and I will continue to recommend them. I am totally in love with my new car, and I feel as though I have entered into a wonderful relationship with the team at Linden VW. Thank you so much from the bottom of my heart.

Lara930

11 de feb. de 2011

When I started my search for a new car I contacted over 40 VW dealerships in the NY, NJ and PA area. Throughout the process I encountered some terrible salesmen and some OK dealers. When I started working with John it was something completely different. He was not only courteous, but also honest. He made sure to keep me up to date with any new developments with the car and price. He gave me the best price any dealership was willing to give without the hassle. This was by far the best experience I had buying a car. It was so easy, so friendly, and overall an amazing experience. The next car someone in my family buys will probably now be a VW and if it is, we will no doubt buy it from Linden VW!

Bousey

1 de feb. de 2011

I just leased my first Volkswagen from this dealership last night. I've owned and leased various makes and models of cars through the years, but never even considered a Volkswagon until a friend suggested the Linden location to me for their great customer service. She was right.I can't comment enough how wonderful it was to work with such a great sales team. My rep, Juan De Jesus, was incredibly thorough and helpful as he explained the different models and the various upgrades that are available. He didn't try to push me into a car I didn't want, or force me to upgrade, and ultimately he got the price for me that I walked in wanting to pay. The GM, Craig Cohen, helped streamline the entire process and helped to get us feel comfortable with all of our choices while still helping to process us so quickly. I would 100% purchase/lease a Volkswagon again and I would 100% do so from this dealer. If you are thinking about purchasing or leasing a Volkswagon, just stop in and talk to the sales team at Linden Volkswagon. At the very least, you'll have a nice time (and you might even be able to end your car search too).

AWB24

31 de ene. de 2011

I have owned and leased Volkswagens since 1968. My 2011 Golf TDI is my fourteenth (14) VW. I have acquired and serviced my VWs exclusively at VW Dealers here in New Jersey since 1984. The purchase of my 2011 Golf TDI is the first time I have done business with Linden VW due to their relationship with COSCO. I was pleasantly surprised by the pleasant - low pressure approach to car sales I experienced at Linden VW. My questions and concerns were promptly answered, test-drove several VWs, and was comfortable in purchasing my VW from Linden VW. The good news doesn't end there, I received follow up calls from Linden's Customer Service Manager - Sheerlee Mischel who wanted to make sure everything was OK. I suspect she even accelerated the arrival of my new license plates. Sheerlee also scheduled a 90 day courtesy checkup for my Golf in April. I would not hesitate to recommend Linden VW and I know where my next VW is coming from!

jimwandling

2 de dic. de 2010

Roy Elliot was a friendly, respectful, and honest salesman. Sales Manager Tony(?) was easy to work with and did not come across as overbearing, as many car salesman can be. The experience was a positive one and I got a wonderful deal on the VW Routan.

suzsmith

29 de nov. de 2010

I have never had such a great experience buying a car!! Lou was the best, he made me feel comfortable with every aspect of purchasing my new Jetta ( which I love!). He was so helpful, I cannot say enough about him. He is truly an asset to your establishment! Everyone that I encountered at this dealership was wonderful and a pleasure to deal with. I will certainly be recommending Linden VW to everyone.

dionne

12 de nov. de 2010

This was the best experience I've ever had buying a car!!! My salesman Steve Goggins was very understanding of my time and needs. He didnt have me waiting for hours. He called when he said he would call even if he didnt have any information for me. In the end I got a better car than what I went in for and I'm paying the car payment that I wanted to pay. There's nothing better than someone superceding your expectations. That was my experience with him as my salesman and I would and have recommended him to friends and family. Also, within the first week of buying my car my check engine light went off. (who knew if the gas cap wasnt on correctly the light would come on?) I called the service center as a nervous wreck and Lauren asked if i had gotten gas recently and explained what she wanted me to do. She told me that if I did what she asked and the check engine light didnt go off within a certain amount of miles she would help me immediately. I followed her instructions and the light went off and all is right with the world again.I say all of this to say that the customer service that I received was second to none!!! If I were you I would run dont walk to Linden Volkswagen and ask for my man STEVE GOGGINS!!! (he's a man of his word and integrity)

aangelcity12051

6 de nov. de 2010

This would be my 2nd time dealing with the same dealership and sales person. I told them what I wanted and in 4 weeks I had my new car. My trade in went well too. I know with in 3 years I will be back to upgrade my VW car. The even detailed my new card a 2nd time for me. This type of service is a 5 star.

RedGyrl37

24 de oct. de 2010

This was the best car buying experience I have ever had. I had to tell my best friend to pinch me because I could not believe the professionalism of the salesman and manager that helped me purchase my certified preowned vehicle. I had been to quite a few area dealerships and not one salesperson at the dealerships I visited, made an attempt to try to get me what I wanted. My best friend recommended Linden Volkswagen and it was the last stop of a day filled with disappointments. The salesman who assisted me, Steven Goggins, was very attentive and professional and so was his manager (I can not remember his name, but he was great!. He knew a lot about the cars and showed me the best ones comparing them to others in the lot. He was very knowledgeable. I complete paperwork and was out of the dealership within 1.5 hours. I came back the next day at the time he advised me too and everything was ready. I only had to sign on a few dotted lines and I was out of the door in less than an hour. I made sure to take a lot of business cards and will be recommending this dealership to my friends.

iliyana

21 de oct. de 2010

It was a very pleasant experience to work with Chris. He was helpful and nice to talk to. He made the whole experience better than one can expect. I was able to leave with the best possible choice of car for me, and he made it easy. Thank you, Chris!

mrs_knight1028

18 de oct. de 2010

My husband and I got there before the dealership opened and waited in the lot. One of the workers came in and saw us sitting there and offered to bring us inside to wait and have a cup of coffee. He made us very comfortable while we were waiting. A few minutes later, a salesman came in with his breakfast and immediately put it down to assist us. Chris ws extremely professional and helpful (as was the sales manager). He gave us several options, allowing us to take a few cars out on a test drive until we found the right one for us. They even went above and beyond to find the color that we wanted (after they already prepared the paperwork for a different color). Everyone at the dealership was extremely professional, courteous and helpful! Great experience. That was my 4th "new car" purchase (within our family) in 1 year and the best experience thus far!

skarpuzi

21 de sep. de 2010

Lou was very helpful and not pushy at all unlike some other salesmen that I dealt with. He was very professional and answered all my questions. On top of that I got a great deal. The finance guy was great too and explained everything very clearly. The owner's daughter even called me a few days later to make sure I was happy with everything. All in all a great experience and I would definitely recommend this dealership to anyone I know looking for a volkswagen.

A. Vargas

14 de sep. de 2010

I have financed and leased more than 5 vehicles since I first moved to NJ in 2004 and with all honesty Linden Volkswagon was the dealer that gave me the utmost buying experience. The staff was friendly and I got same day approval and delivery of my vehicle. My sales adviser work out a deal I could not refuse. I thank Joel(sales adviser), the management, and Linden Volkswagon for giving me a chance to better myself. P.S: I even received a phone call from The owner's daughter herself,thanking me for my purchase and answering any concerns; not a recording like my previous dealers did...

sgreene83

2 de sep. de 2010

Daniel Diaz went above and beyond to make me a very happy customer. He is very informative, polite, and honest. Although I was nervous about buying my first car, he made the car buying experience both easy and pleasurable. I am delightly with my car and I happy that I went to Linden VW. A Very Happy Customer, Sharri Greene

devils3nj

17 de ago. de 2010

Able to work out a deal to the pricing you are looking for. Sales Rep. was honest and friendly, which also made my purchase a lot smoother. Car was the way I wanted at pick up and waiting at the front door of the dealership. What also helped me out before I left Joel gave me a quick run down on the car and how it all runs.

Lois Lane

17 de ago. de 2010

Mark was great. He was very fair negotiating price,explaining the features, letting me take the car for a test drive, and even putting in the cool flower vase in the front. Easy going, not intimidating, open to answering any questions and all around a friendly person you'd want to be dealing with, especially since this was my very first car! I was only intending to check out what it would feel like to sit in a beetle and I never expected to leave that day with my dream car in my favorite color. But with the way everything fell into place and the amazing service I received, I found it hard to turn my back and leave.

apalmieri

15 de ago. de 2010

Everyone was very helpful and courteous. Lou was very nice and friendly. He gave me the details straight, no lying. He did not waste my time by beating around the bush. I told him what i wanted to pay, we settled on a price quickly and effortlessly. I will recomend this dealer and salesman to others.

Riversidejim

12 de ago. de 2010

My family was getting reasdy to drive 2000 miles on vacation on a Thursday, so I took my 1999 Dodge van (which I had bought new at Linden VW/Dodge in the last millenium) for a tune up on Tuesday. The mechanic said he wouldn't recommend taking the van on a long trip so I had to find a replacement quick. I went to Linden VW on Tuesday night and drove away on Wednesday evening in a new Routan that fit my family's travel needs perfectly. I got exactly what I wanted at a more than fair price. My experience from beginning to end was pleasant and professional. This is the 5th consecutive vehicle I've purchased from this dealer since 1988, and I've had great experiences every time. Now we're back from our trip, the Routan was comfortable for both front & back seat passengers and the navigation system exceeded expectations. I was even able to watch a movie while my wife drove!

Michael Butler

12 de ago. de 2010

On Tuesday, I bought a 2010 CC from Linden VW. Chris Logan was the person I worked with to negotiate the sale, Mark Hernandez was the person who assisted us in orienting us on the car and Octavio very efficiently did the financial end. Each and every one of them were professional, helpful and a pleasure to work each. I highly recommend Linden VW and the staff members mentioned above made our experience a very good one.

jeanlouisr

9 de ago. de 2010

They were friendly, knowledgeable and efficient! I glad they took the time to educate me about my financing options and the many features of my car. They willingly answered all my questions and I sure had a lot of questions. I truly feel like an educated and satisfied customer. I love my new car!!!

mraces

29 de jul. de 2010

I was having problems with my car for a while now, So I started to think about trading it for something newer. Louis Lombari went over and beyond to get me the best price for my trade in and than together with Octavio Escada worked it out so that I was able to leave with a brand new car from the lot. Even with my credit not being the best they still found a way to meet my payment expectations. Thank you Louis & Octivio for all your help. I also would like to thank Sheerlee Mischel for her multiple calls cheking in to make sure my experience with Linden VW was to my satisfaction, Sheerlee my expeirence with you guys was great! Thank You to all at Linden VW.Sincerely,Marco Borges

mikex31

26 de jul. de 2010

I'm a 20 year sales veteran so I can speak with some credibility on the subject. This dealership gave me a no nonsense quote, no surprises when I showed up to pick up the car, and had the keys in my hand in a short amount of time. The overall experience was by far one of the best I've had on a big ticket item purchase in recent memory. I'm a believer!

hapfam

20 de jul. de 2010

I had spent 4 straight days looking for a car this was the first dealship that answered my questions instead of constantly asking me questions. It was a relief to not feel like I was the one being taken for a ride. I would highly recommend Linden Volkswagon and would purchase there again!!

275 Alum

19 de jul. de 2010

Who knew leasing a car could be so easy? From the nice showroom (with snacks) to the knwledgable salesforce, Linden is a great place to buy or lease a VW. Far from trying to sell me a car, Mike D. and his colleagues worked with me to figure out what car met my needs and was within my budget. First class operation.PS., ask to stop for some Italian Ice on your test drive.

mnaidu

8 de jun. de 2010

Please stay away from this dishonest, rude, and cheating dealership. We went to buy a 2006 VW Jetta. After keeping us there for 6 long hours and going back and forth they said the deal was final. We were to pay 35% on creditcard and the rest in cash when we pickup the vehicle. After writing up the whole paper work and charging the credit cards, and giving us the keys to the car, as we were about to leave, they told us that there was a mistake and they had already sold that car to someone else!!!!We could not believe our ears!! But we did see another couple test driving the car, so we are guessing that after finalizing our offer the dealer received a better offer from the other couple and decided to go for that instead! This is after charging our creditcards and taking the money! They convinced us saying that they will make it up to us by getting a similar car, and they just happened to have another one! Classic BAIT n SWITCH!!! When they brought the other car out we discovered to our horror that it was scratched all around, had a broken side view mirror, and drove like it has never been serviced in its entire life. The salesman repeatedly told us that this car was certified by the VW dealer with 120 checkpoint certification and kept showing the the pink chalk mark on the windshield that said CPO (certified pre owned)! After we drove it, we demanded to see the certification report. Then he came out and said that it was never certified, and it does not need to be certified. Needless to say that we were shocked again at their ability to lie and cheat. After requesting to see the carfax for a whole hour, they finally gave us a one page carfax, that only showed 4000 miles on the paper when the car odometer actually showed 25,000+ miles! They insisted that it does not mean anything and that it was a perfectly good car and comparable to the other one! The other car happened to be a certified car with clean carfax and no visible damage. At this point they lost our trust completely so we said we were not interested in the replacement and requested to credit the cards back with the $5000 they charged. They said the office was closed and we had to wait until monday to get the credit back. It is really funny how they had the office open to take your money but it miraculously was closed to issue the credit back! We kept calling back on monday to see if the credit was issued back but every time they either said that the manager was busy, or let the answering machine pickup. I finally had to call the credit card companies to put the transactions in dispute.Please learn from my experience and steer clear off this dishonest dealership. There are many open, honest dealers out there that have the carfax published freely on their website.

irwincraig

18 de mar. de 2010

Went to a couple of other dealers looking for a Tiguan and got very turned off by their tactics. My neighbor told me about this dealer so I went to see them.Not only did they have a great selection but they were able to beat the deal I had been given by another dealer that didn't have the car.John was very knowledgeable about the car and the finance end was quick and painless. I drove off the lot the same day with the car I wanted. Just a great experience all around.

zchristian1

28 de jul. de 2009

The salesman knew less about the Eos than I did after 2 days of internet reading. When I talked numbers, the sales manager grossly underestimated the value of my trade-in, regardless of the Edmonds value. The acted like I was lucky to have a chance to buy a car from them. I went to Reydel VW on Rt. 27 the next week and have begun the process of buying an Eos. The salesman knew what he was talking about and seemed to want to work with me. I'll be going back to play hardball on the price.

octobermind

22 de ago. de 2008

This is hands down THE best team I've had the pleasure of being served by, in any profession or industry. People like to give a lot of lip service to customer service, but these professionals practice it:With only days to go and my current lease ending on an '05 Jetta that I loved-- but scrambling to get into a new lease, for a growing family-- I get a call from Jamal at Linden. Long story short, he asks what my needs are, how much I want to spend, how many miles I need and calls me back with an offer that exceeded my expectations. Zero down, extra miles, Titanium Protection, plates, tax and licensing-- essentially, the whole nine yards. I went to see him that evening, the next day he personally came to me in the city, dropped my new car off (with a full tank of gas) and took away my old one. Within the next week I got follow up calls from the Manager and the Head of the Service Department and, of course, Jamal himself. He gave me his cell phone and told me to call him personally if I needed anything or had any questions. My new plates arrived days ahead of schedule (which is quite impressive in and of itself if you know what I mean) and I didn't have to lift a finger, which is what it was all about for me -- I'm busy! Oh, and here's the kicker- my plates came in the mail to me, and attached to the plates is a check for $21.50 for my inspection. Nice touch- They promised me I wouldn't have any expenses getting into the car and they truly delivered.I have become a big fan of the Volkswagon brand, and an even bigger fan of Linden. I can't wait for the Hybrid Golf to hit North America, and when it does, I'll have it delivered to me from Jamal and the guys at Linden VW. If you want to make it simple on yourself, you will too. Here's Jamal's cell # 347-327-1095.

volkswage2001

7 de feb. de 2007

Dealing with H&D Linden Motors is none less than dealing with "TROUBLE"I bought a certified-Pre owned VW from H&D Linden and believe me, my nightmare had just begun.Since I bought the vehicle, every alternate weekend, I went to dealer service station.On top of that, recently I found out that the vehicle met with an accident and Dealer didnt even bother to inform me about that event.The service manager and service adviser are very arrogant people.The Sales manager is not worth dealing, He is a liar.Be careful dealing with H&D Linden Motors.I would suggest trying some other dealership