Leslie

22 de ago. de 2016

The people who work in the service center at Lithia are great to work with. I had my Chrysler 200 in for an oil change, tire rotation and my check engine light came on so they checked that out and got that repaired also. I was given a ride home and then when it was finished they also came back to my home and picked me up and took me to the dealership so I could get my car. Thank you for your Great Service!!

ap37

20 de ago. de 2016

I was very impressed with the building. They have a nice waiting room with cold drinks ready to go. Also the staff was nice and helpful.

Cjborske

14 de ago. de 2016

They were very good about getting me in fast without an appointment it's just to bad that they can't see to find the problem with my jeep it's been in 3 times and about to go in again for the same problem starting to think I got sold a lemon

Toyota guy

8 de ago. de 2016

Josh is usually who I deal with and does an outstanding job of working with our schedule to get our vehicles in for service. He also let's us know what is a priority on the vehicles as far as needing air filters and things of that nature. You guys need a popcorn machine though, it's holding me back from giving you a 5 star rating.

Mopar

7 de ago. de 2016

vehicles in on time friendly short turn around everything great did everything that was requested went over the vehicle check list provided ride great driver no problems

robocop68

4 de ago. de 2016

Jessica was very helpful and listened to what both my fiance and I wanted. She was energetic and easy to talk to. Overall pleased with our dealing with her. My concern was not with Jessica but the overall trade in value given to me. I understand that I came into the deal with an upside down loan, but I was clear that I didn't want to go over a payment of $600.00. I had to come back in and renegotiate the price as it was $100.00 over what I initially wanted to pay. So what I would say in the future is that to keep a person that you want to say positive things about, be careful to listen to what they are saying, because if they say that they don't want a payment over a certain number, they are saying that for a reason. I feel better about the deal once we adjusted the payment to something I could afford. Make sense? I got hammered on the last deal I had with you, and lost a lot of money. That is my fault, because I should have backed out of the deal and kept my truck that I had. Just need to be honest.All that has NOTHING to do with Jessica, who got us both into vehicles we love. But I also know that the Chrysler I traded in sold this past weekend and I also know what it was sold for. Have a good day. Robert

Mark

31 de jul. de 2016

Kenny did a great job finding my family that truck of our dreams. Kenny asked what features we wanted in a truck and was able to pull from inventory that wasn't in Helena at that time. It was a great overall experience.

MCarlson

28 de jul. de 2016

I am a fleet manager for a non-profit who manages the fleet card services for a small fleet statewide. Attempting to pay for maintenance with our Wright Express cards has been a nightmare with this dealership. I will inform my all of my drivers and vehicle managers not to use get any maintenance or repairs done at ANY Lithia dealership.It would have been easier to transport this last vehicle down to Bozeman for maintenance. I always get world-class service from Billion.

AJ ram

22 de jul. de 2016

Very pleased with my experience. Excellent customer service. Did take an extra day to get my truck and their was a lack of returning phone calls I had with questions about my new truck.

Flyfisher

12 de jul. de 2016

On vacation, new ( 1081 miles ) Cherokee developed overheating problem and had to be towed of highway - two dealers in Salt Lake could not fix. Towed Cherokee behind my motor home to Helena.Service manager Tim heard my issue. He immediately committed to me I would not leave Lithia Jeep until he and I had confidence the Cherokee would not let me down on our trip to British Columbia.When someone says that to you they are taking accountability for the outcome, a rare thing these days. Tim, George, and Levi were good to their word. We are now in British Columbia.Give Lithia Jeep in Helena serious consideration - the personnel I met were sincere, honest, and met their commitment - that's saying allot today.

Diane

2 de jul. de 2016

My experience in both buying a new vehicle at this dealership and experiencing their service department, I can only say rates them an A+. Professional, to the point sales and very efficient service. Added bonus, quick turn around.

Larry70

15 de jun. de 2016

The service tech took care the oil change. When done he came and notified me. Also tells you if need any followup. Also offers any deals associate with any oil change.

MisSteak

22 de may. de 2016

Jake made my buying experience easy and enjoyable. In fact all of the people at this dealership are very pleasant to my husband an I whenever we come in for service as well. I have bought other cars from this dealership and will again in the future.

griff

22 de may. de 2016

They were very nice to work with. We came in knowing what vehicle we wanted and what we were willing to pay for it. They gave us a good value on our trade-in and accommodated our need complete the sale quickly.

jennygood1

17 de may. de 2016

Service was great, friendly employees. Time sensitive, didn't have a very long wait. I will be back each time I need any kind of service on my vehicle.

Corey Hill

13 de may. de 2016

Thanks for sneaking us in and getting this done so quickly for us. We needed a last minute service to go out of town and they were able to get us right in and the work was done quick.

Liz Brown

10 de may. de 2016

I have never had this experience before, getting a oil change and other then the wait that is usual for Lithia oncell I got in my BRAND new vehicle I had to wipe it down because there was dirt all over the steering wheel and the door from the Tech. Once I got home and later I noticed for the very first time I have oil on my garage floor and then noticed that there is oil all over the tire well and as I opened the hood I noticed that the oil area had oil coming out of the spout. I understand pouring the oil is tough but to not even try and clean it up or tell the owner what happened is not right. My 1st thought is there is a issue with ml my brand new Jeep or that the tech forgot to tighten something. I was very disappointed, if I could go somewhere else I would but with a lifetime oil change package I'm stuck. I was very upset that now I have a dirty engine and oil spots on my garage floor. I'm glad at least he tightened everything but spilling the oil when u should have professional tools to make sure u don't do that is pretty questionable.

Mydancy

5 de may. de 2016

I wouldn't rate my experience a start 5 but it wasn't a star 1 either. Salesman we dealt with over the phone was wonderful, Casey, but unfortunately he was busy when we arrived so another salesman took his place, Jake. Jake wasn't horrible but he also talked the salesman talk, which could have made me go elsewhere, and didn't try to get to know us as people. Jake also had us sign that he had gone through all the buttons and gadgets the vehicle has but in reality it was Casey that showed us the ins and outs once the sale was complete (Jake was no where to be found). I feel badly that Jake got credit for the sale when it should have been Casey as he did the real work (dealing with me over the phone, running initial numbers, and finishing the sales with helping me understand the buttons and such as well as sincing my phone for me.) I would also hate to hear that my review went against Casey as he didn't do anything worthy of a bad review. Please don't think Jake was horrible, he wasn't, he just talks the usual sales talk and is all about the sale not the person's need, otherwise the typical salesman.

jeepit

20 de abr. de 2016

Everything with the sale was excellent. I was a little disappointed that my vehicle was not picked up and detailed and provided a full tank of gas as was promised. Perhaps they have not had the time to contact me. I had not planned to spend so much time at the dealership as I was still looking. I did have a meeting to go to so I left the dealership without having them detail it and fill the tank. I was going to buy another chevy and never made it thanks to your excellent staff. Other that the above item I enjoyed the experience

LDORTH

16 de abr. de 2016

I was glad to see Howard Reed is back.They told me it would take about 30 minutes, and they had it done. that was awesome!

Dean Brashear

16 de abr. de 2016

The process was easy , nonpressured atmosphere. If they don't have what your looking for they will find it elsewhere for you. Service after the purchase is vital, they do that

molly b

6 de abr. de 2016

While difficult to reach 'after hours' when reached they were extremely helpful. Vehicle had a computer 'glitch' which the service department readily fixed with dispatch.

David Tynan

18 de mar. de 2016

Compared to other dealerships in the Helena area. You guys ROCK! To be greated by the General Manger before getting into the door is just unheard of. The time it took was very fast for us to drive off in our new vehicle. 4 hours total is just in unheard of.

PSP

8 de mar. de 2016

Randy and the staff did a great job. Several people I know bought new vehicles this past month because of the promotion on new Crew Cab Ram's - great price and value.

JR

18 de feb. de 2016

This is our third vehicle from Lithia.And as always, I received a fantastic deal and was processed through the complete buying experience in a very short time.I also enjoy my time with Mike Ishak,General Sales Manager who insures my buying experience is there top priority.We are hooked on Lithia for all future car buying.

mcbob9

6 de ene. de 2016

Howard and his crew were nothing but exceptional in handling my service requirements. I would recommend this service department to anyone that needs assistance. All of my questions were answered and I was in and out in minimal time.

Jim

5 de ene. de 2016

No complaints - fast service, friendly. Facility condition was average. Could use some updates - cleanliness, fresh paint, etc. Staff was very friendly and efficient. Very good experience.

JB

31 de dic. de 2015

My experience at Lithia, Helena, Montana was top notch from the begining to the end.. Matt O'Dell, Sales Representative created a very comfortable and trusting environment. Matt was very knowlegable in explaining the policies and going over all the paperwork, terms and conditions as well as the numbers. In addition, he orientated me on my new truck and he was very well versed answering all my questions. Ms. Tammy Heigh did a great job with keeping my interest and her follow through was assertive and professional. Her re-assurance finding what I was looking for and being very responsive to my questions via txt and sending pictures, was the closure. This pre-lude truly made me comitt to an appointment and come to Lithia for the purchase.I would recommend this dealership to anyone interested in purchasing a vehicle.

Er1

7 de dic. de 2015

The salesman was patient( Andy ),answered all my questions, helped me find the right vehicle that works for all my wants and needs. It was a pleasant experience!

John Q

21 de oct. de 2015

Great service, but web site says that it has express oil change and no appointment needed. I went there and they told me that I do need an appointment and that the web site was wrong. I did get in as they told me that someone had cancelled. The web site needs to be changed as I have to drive a long way into town.

Er1

23 de sep. de 2015

All the workers at Lithia Dodge were helpful knowledgeable and helped me get out of there on a timely manner. I would recommend this dealership to my friends for service or to purchase a new vehicle.

jennygood1

15 de ago. de 2015

Helena Lithia Dealership service department got me in and out quickly. I was completely satisfied with the services provided and the staff is always super friendly!

Dlietzow

14 de ago. de 2015

The service writer that assisted me was thorough in explaining everything and knowledgable in his explanations.I am somewhat concerned about the dealership in general though, as the last few times I have been there, every face is new. I am very likely not going to return to a location that apparently has such a high turnover rate.

MCK

11 de ago. de 2015

New to town and my Jeep Cherokee Trailhawk & having driven across county, it was great to be greeted so nicely & get my first oil change.

baracuda

1 de ago. de 2015

Sevice was great, from the time i dropped it off to the delivery after completion curbside at service office. Thanks Howard for the great job!

Bignheavy1007

1 de ago. de 2015

Fast, fun and friendly! Very easy to work with and they do work that is above and beyond anywhere else! Very very pleased! Love the truck!

bwanye

30 de jul. de 2015

Great service. Everything was done one time and in a very professional manner. By far the best dealership in Helena. I would go anyplace else.

cookie

16 de jul. de 2015

We can't remember the name of our service man but he was great he had our truck in and out very fast. We will return for service again.

joegpetro

21 de jun. de 2015

Lithia's Service Department provides you with the service needed without trying to talk you into unneeded service. They offer good service at a fair price. It's hard to ask for more.

jennygood1

17 de jun. de 2015

My experience at the Lithia dealership in Helena, MT was impeccable. The friendly staff and management of this dealership made my experience such a pleasure. I would highly recommend going there for your next vehicle purchase.

Dale & Debby

3 de jun. de 2015

We had an excellent experience leasing this truck. This was our first experience with leasing a vehicle, & Kyle showed us several trucks & was very thorough in describing all the options.

karnat

28 de abr. de 2015

they appear to have their act together as evidenced by good service and efficient systems and relatively personable and friendly staff you can relate to. They have gone the extra step in one case that involved research by the parts dept. And beat web researched prices on accessories and installation. No real complaints so far. some of the best prices in the country on ram trucks if you are patient and persistent. Just take a look around helena mt at the ratio of rams to other trucks on the road with your own eyes (I wish there were dat???) if you want proof compared to other areas.Of the country or even MT.

mattyo57

28 de abr. de 2015

What a great experience, the sales staff was very knowledgeable on all of the vehicles on their lot. I really enjoyed my time at Lithia Chrysler Jeep Dodge of Helena. I was treated with integrity and feel I received more then a fair deal. I will recommend all of my friends and family members for both sales and service.

carrie225

28 de abr. de 2015

everything was good and we haven't had any problems with the 2 vehicles we have purchased from your dealership. We will be coming back for a long time and will tell a lot of our family and friends to your dealership.

jm170365

17 de abr. de 2015

VERY HELPFUL AND KNOWLEGABLE STAFF. TOOK THE TIME TO SHOW ME INVENTORY IN MY PRICE RANGE AND FOUND THE PERFECT TRUCK TO FIT MY NEEDS AND WANTS. THANK YOU FOR THE GREAT SERVICE.

Happy Dart Owner

14 de abr. de 2015

Between my husband's idiot light and the exceptionally old car I own it seems we are always at the dealership for something. If it weren't for Josh and his awesome customer service I don't think we would leave as happy as we do. And now we will be signing on a newer Dart this week!

Lloyd

14 de abr. de 2015

I am not positive if this was for the hitch installed in 2015. I assume so. If so very happy with service department. Thanks Howard for getting it done promptly.

magnum

27 de mar. de 2015

I was very interested in a Dodge pu they had,used one,they dropped the price from $9500 to $7800,after chatting with salesman ,i got a better deal from Dave Smith Motors,so i told the salesman i wasn't interested in thier trk,he blewup and tryed everything he could to convence me to come to them,he also was knocking me for going out of state to buy and not supporting the locals here to spend my money and support schools and all that BS.I know for sure now not to buy from them at anytime.I'm finding out the dealers here are high on thier cars and most are over priced,this is y i go out of state to buy,i get better deals and better service.I was warned not to deal with this dealership,the one in Missoula treated me better.

Mitch

16 de mar. de 2015

This dealership might as well be the basic corner hole in the wall "used car dealer". I had been trying for two weeks to get pictures of a Buick Roadmaster that they had for sale but never posted any photos of.After two weeks I finally called them yesterday. I spoke with Jacob Harris about this. He apologized and told me that he would take pictures and send them right away. They showed up as promised. He then called to see if I was interested. I told him I was and would get back to him on Monday. An hour or so later he called me back to tell me that he had just learned this car was going to be Wholesaled out on Monday and if I was still interested I would need to make a decision by then or sooner. He also informed me that because of this this they had increased the price $600 more for the vehicle. Are you Fking kidding me?For those of you unfamiliar with this here is the basics. A dealer usually will wholesale a car like this because of its age, 21 Y/O, and it is not something that they would normally sell on their lot. So they will either wholesale it out to one of the local small used car dealers or they will send it to the auction.At the auction for this year of a vehicle they can expect to receive in the neighborhood of $300-500. Wholesaling it will bring them not much more but maybe what they gave on trade in. In this case I would guess $1500 at the most.These guys figured they had somebody who was interested and for some reason thought it would be a great idea to increase the price and screw me over. Obviously I told them no thanks.They really screwed up as far as I am concerned. They could have sold the car to me and I would have told people what a great deal I got. Instead they tried to make a few extra bucks off me and now people get to read this. As far as if they wholesale it, well they will make less than what they originally wanted and that used car dealer is not going to tell their customers where the car came from.This is not how you do business when you have the name Lithia in front of your name.I see that they have one review on Yelp giving them Five Stars. If you will notice that person only has one review ever. Take what you want from that.Mind you that in the last ten years we have purchased approximately 15 cars and one 42ft Diesel Pusher Motor Home. I would think this is the type of thing that only happens at those crappy shady used car dealers, I guess I was wrong. One would think we would be the type of people that you would want to sell cars to.

Rick

21 de feb. de 2015

I made a deal during the deal I asked the sale person about the warranty on the vehicle ,I choose to purchase a policy.I also asked about the lifetime oil change .When I asked about the type of oil the salesman stated that they use synthetic oil.I found out later that they use quaker state oil,[that was lie number 1]The salesman also stated that the truck was in the shop and that everything was checked out the oil and filter were changed[lie number 2] When I got the pick up home I discovered that the oil was very dirty as well as being 1 quart low the fluids all needed topped off.When I call the service department I asked what brand of filter they used on these trucks when they changed oil the man told me mopar filters,well the filter on this truck is a wix filter.So when you deal with these people watch them close.

2Amndmnt

14 de ene. de 2015

Jake was great in dealing with our ever changing minds. He was very conscious of our price range and made sure we were comfortable before signing, there was no pressure. In fact he was so great we decided to get two (Nissan&Dodge2500), he even came to pick up our trade in. The follow up weve had in the two weeks since has been amazing. I would recommend LithiaChryslerJeepDodgeofHelena to anyone looking to purchase a new vehicle.

Miss Montana

9 de ene. de 2015

It was not easy going from a luxury car to an SUV. After driving many, I chose the Jeep Trailhawk. I have to admit that we usually purchase vehicles out of town because the experience locally is tougher than it should be. However, this time I ran across a fantastic sales person who was not only kind but thorough and even has top notch follow up. If it wasn't for him, I probably would have changed dealerships in the two week numbers negotiation, but he kept things positive and showed us he valued the business.

mnordahl

7 de nov. de 2014

We bought a new truck and had the dealership install a hitch, rhino line the bed and sides and also install a grill guard. The truck was ready for pick up when promised. The work was excellent. We were very happy with the service dept.

anna.gutwin

29 de sep. de 2012

I needed a truck that could tow at least 4,500 lbs and the salesman assured me the 1/2 ton V6 I bought could get the job done. After just a little research I found the truck could only tow 3,400 lbs! I tried to take the truck back but Justin Walsh would not allow it. The impression I got from the dealership was that they are ONLY concerned about making a sale and will say anything to get you to buy. Lithia of Helena is why car salesman have such a poor reputation.