Michael

3 de nov. de 2016

Great staff that made the process painless, I usually service my own truck, but with the convince and good staff this may be a thing of the past.

Andrew Berkey

2 de nov. de 2016

The lady that waited on me was a consummate professional one the dealership can be proud of.

David H. Hawk

2 de nov. de 2016

I knew what type of vehicle but not the extras or color...Ben Rice explained thoroughly all the options and pricing to us and we looked at all colors from one end of the lot to the other. No need to shop other dealerships we have always gotten a fair deal with excellent service at Lithia Ford of Boise so that is where we went when we were finally ready to trade-in and go new. The personal attention to our choices and working with us on what we considered a very fair basis confirmed we had once again made the correct choice of a ford and of the dealership. No need to shop around when all our needs and friendly relations can be had in one place and the shop around time can be spent enjoying our new vehicle.

Brandon

2 de nov. de 2016

Great service, friendly salesman that made the experience calm and quick. We were in and out. In no way did I feel rushed during any part of this process. I will be returning.

Craig Muraski

2 de nov. de 2016

Everything was exceptional but when I asked about my coupon he didn't take that off. Granted they were in the truck the whole time, but we did discuss the coupons over the phone. I would get service done again here, but maybe with a different Service Manager...

Riley Enlow

1 de nov. de 2016

Thank you Steve! You've been awesome. Glad to buy my first car from you. You are very informative, friendly, and helpful.

Toni

31 de oct. de 2016

Great customer service from Amy Whitehead. Explained everything, answered my questions. She can also write upside down - very impressed.

Greg

31 de oct. de 2016

Had truck serviced. Amy did a great job of communicating

Bob

31 de oct. de 2016

Lithia responded quickly to make an appointment for a recall item on my car. The inspection/repair was an all-day labor and was professionaly handled. Had my car back by close of business and they even ran it through a car wash!

AF_F150

30 de oct. de 2016

I really like my 2016 Crew 4x4 XLT 302a, like a lot. Victor F. (Sales Rep) & Ryan C. (Sales Manager) from Lithia Ford in Boise delivered an outstanding experience (including value) while I was acquiring my 2016. This wasn't not my first rodeo, far from it. I was unsuccessful finding what I wanted for a deal in California (I live there). I randomly found them on Autotrader.com when I widened my search. 1. We easily agreed to the price by phone. It was honest and transparent from the get go. 2. Victor sent me pics (CARB sticker, pic of written quote, etc.) 3. He picked my buddy and I up at the Boise airport, had 3 trucks lined up to choose from, and everything was as agreed and like clockwork. Finance with Rod B. was fast and painless. Hope this doesn't sound like a commercial, but this was unusually positive. Even their coffee was good.

William Brewer

30 de oct. de 2016

The Lady at the counter is always helpful, always listens and has a positive attitude!

Marshall

30 de oct. de 2016

Great service - quick Oil Change and they kept me informed throughout the process. Thanks

R Idleman

30 de oct. de 2016

Was in and out in less than 2 hours. Great no hassle customer service. Salesman Chris was top notch. Don't mess around, head to Lithia.

Joe

30 de oct. de 2016

We have purchased 7 vehicles from Lithia Ford and service our vehicles. Here. Always great service.

Darrell

26 de oct. de 2016

Service staff were pleasant and efficient. Service options were explained and my decisions respected. The time to service my vehicle was what I expected. A good experience overall.

Emmanuel

23 de oct. de 2016

Am an out of state customer. They treated me great and made the process extremely easy. I will and have recommended this dealership to friends and family.

D. Touhy

22 de oct. de 2016

Buying process was easy and professional! Chris answered all questions and was very knowledgable! I would recommend this dealership to friends and familly.

Gary Bowlden

22 de oct. de 2016

It was a pleasure taking our Ford Edge to Lithia Ford, Boise. They are fast, courteous and pleasant.The car was repaired on the same day too. We are happy.

boisepaddy

20 de oct. de 2016

Lithia Ford performed as expected. Price is fair. Time was quick. Thanks.

Shaun Greear

20 de oct. de 2016

Kyle was awesome! He was very friendly and got me in right away. They completed the service in the time frame they said they would.

Annie

17 de oct. de 2016

I couldn't have asked for a better experience. Nate was easy to work with. His knowledge about the brand and competing models helped make the decision easy. Thank you,

Candy stoeberl

16 de oct. de 2016

My service rep Curt, was very friendly, helpful and explained to me each thing they went over for my lifetime oil change on my super duty F 350. He also let me know of any potential problems by letting me know about my air filter being a little dirty.

Kim

16 de oct. de 2016

I purchased my F150 two months ago and recently had my first oil change and tire rotation. I was provided a report of any other service issues that should be performed. Amy was very helpful in providing suggestions for lunch since I live out of town and was passing through to get the oil change.

deborah

14 de oct. de 2016

This service visit was great. My last service visit was horrible (which I discussed with Ford at the time...) but this is why I can not yet say I would recommend this dealer to a friend(below).

Mike

10 de oct. de 2016

The staff was friendly and not the typical car sale personal. They did take longer than I hopped, but nice waiting area with free coffee and water.

Thomas Briseno

10 de oct. de 2016

Everything went well, both my wife and I were happy with the service we got. We purchased a new ford explorer. The salesman did a great job showing us the vehicle.

Bill Adams

7 de oct. de 2016

Great experience very professional people nice to deal with

Mary McFarland

7 de oct. de 2016

Always great service! So glad I bought the extended warranty!

danny ficarella

7 de oct. de 2016

todd crawford was a great sales man very polite. and not pushey. and i love my new pickup ruby red thanks todd.

Guy R. Davis

6 de oct. de 2016

I live out of state and had purchased a new Lincoln from my local dealer in March, 2016. My wife and I started on a cross-country drive trip on 9/11/16. I knew I would need an oil change at some point on the trip. When in Boise, I took my car to Lithia Ford Lincoln for this service. I was quite pleased with the courteous and professional manner I was treated. My vehicle was ready when they said it would be. Everything they did to my car was explained and given to me in written form. I was very pleased with the experience at Lithia Ford Lincoln.

Ed Thomas

3 de oct. de 2016

The person waiting on me was very knowledgeable about the service to my truck!

Ken

2 de oct. de 2016

Quick completion on this visity even though they were busy.

Keith and Phyllis Crownover

28 de sep. de 2016

Had a fantastic salesman in Anthony Laughlin. When working with Anthony we felt like he never rushed us, answered all our questions, and we will recommend him to all our friends and acquaintances. Everyone we have had contact with in all the departments have been very courteous and respectful to our needs.

Lisa

25 de sep. de 2016

My daughter bought Her first car here at Lithia ford we had some mechanical issues and we were able to take the car back and get all the repairs taken care of

Amanda

23 de sep. de 2016

Excellent quick and very courteous service - thank you

Kim Weiland

22 de sep. de 2016

Bought a used 2006 explorer that needed more in repairs than it was worth.I trusted Lithia and boy was I wrong.. Jim Stark was very unprofessional, rude and didn't car in the least.If he wasn't making more money off of me everything was a no go. This vehicle should have never left the lot. They said I needed repairs and when I got a second opinion, the repairs were not even needed. This happened to two different vehicles of mine. Please beware and get a second opinion. These were not cheap repairs. I was take advantage of and they don't honor what they sell in my instance.Jim, the GM, made me an offer for 2000.00 for a used transmission and an ABS module (which I didn't need and was quoted 1100.00 to fix). I got a second opinion and the vehicle did not need an ABS module. I called to see what the deal would be without the ABS module and it was still 2000.00.What kind of a deal is that?????What a rip off. Shows their committment to their customers. I also have a 1993 Mustang they told me I needed a 900.00 water pump in and there was nothing wrong with that. I have been driving it for at least 3 years without a new water pump. Customers please beware and get a second opinion. And please have any used cars checked out by someone other than Lithia. Please BEWARE!!!

Chris Clark

22 de sep. de 2016

Excellent customer service for both reviewing trucks and going trough the purchasing process!

john

21 de sep. de 2016

Lisa did a good job with helping us. A small 1/8in chip in a new truck we purchase body guy was unable to make it look smooth. Lisa offered to repair the entire door. We said no.

Stephanie Muir

21 de sep. de 2016

We are very pleased with our experience at Lithia Ford. The sales staff were very knowledgeable on the vehicle and made sure we understood all the technology on the vehicle. The credit department is very helpful and the paper work was explained thoroughly . We would highly recommend Lithia Ford.

Billy K

19 de sep. de 2016

New to Boise and with a 2009 MKX needing some TLC. First person I met was Lisa and she was a breathe of fresh air. My car was in bad shape but Lisa went through some options and finally we decided on a path of repair. At that point she took over and the first thing she did was find me a courtesy car to use until job was done. That saved me the cost of a rental and she then was able to make some adjustments to the final service bill saving me several hundred dollars. Lisa is what customer service is all about and my life got a little easier because of her. Thanks Lisa and Lithia Ford you have gained a new customer. Bill K.

Grant E Muir Sr

17 de sep. de 2016

Great service, and car was repaired. You have good people in your service department

Happy girl

16 de sep. de 2016

I had seat belts replaced because they were loose and wouldn't retrack. Rhett ordered the parts, got me in at a resonanable time. He was so helpful, and very nice.

Connie Stewart

15 de sep. de 2016

I am completely satisfied with the service I received while having my car serviced. Thank you.

Lloyd

11 de sep. de 2016

This was a very swift process. The rep was very attentive and LISTENED. We completed in less than 2 hours, we're treated very well, and got what we wanted at a good price.

Becky McJunkin

10 de sep. de 2016

I was happy that the process went so smooth. My family has bought many times there and Chris is always so helpful!

Ron

10 de sep. de 2016

I had a pleasent experience buying my new car. It took less time than previous purchases and the salesman was knowledgeable of all aspects of the deal

Judy Zuberbuhler

8 de sep. de 2016

I really enjoy working with Lisa. Very frIendly and knowledgeable.

Dawn Beltran

7 de sep. de 2016

You guys are wonderful! Love the Fusion Thank you Steve Swift!

Earl

5 de sep. de 2016

In 60 years of buying cars, I've only had one bad experience with Ford. This wasn't it.Transaction at Lithia was smooth as silk.

Amy

4 de sep. de 2016

I was in the early stages of looking for a newer vehicle. I found one online that intrigued me so I sent an email. Gary replied quickly and was very helpful. I met him within 24 hours to look at the SUV, there was no pressure, he gave his full attention and answered my questions. I ended up purchasing the vehicle that same night in a relatively short time frame. I was comfortable with process and happy with my purchase. I had dealt with a couple other dealerships and was not given the attention that I received from Gary and Lithia. I will definitely consider them first for future purchases.

John Figart

3 de sep. de 2016

Repair was made as quoted, and done in a timely manner as promised.

brojef123

2 de sep. de 2016

I purchased a pre owned Chevy truck which came with a 60 day 3000 mile warranty. I had some problems with the rear differential bearings, the fuel pump and the air conditioning relay fuse. Lisa in the service department was very friendly and efficient, My wife and I have purchased a new Ford Fusion and recommended Lithia ford of Boise to my son who bought a Ford Focus. When I am ready to buy another car or truck, I will definitely visit Lithia Ford of Boise again and would highly recommend them to friends and relatives, Thanks again Lisa for all your help. Sincerely, Jeff Brookman

Debbie Hundoble

2 de sep. de 2016

Kevin is great to work with. He worked me into the very busy schedule to get a new key made for my Ford Edge. He also had my door guards taken off the car as a courtesy. Very happy with your team of professionals, Keven goes above and beyond to satisfy your customers which is very much appreciated.

Barbara M

2 de sep. de 2016

I shopped at several Ford dealerships over the last several months. At some of them I felt pressured and uncomfortable but not at Lithia. I spoke with Chris N on my first visit to see a used Ford Fusion that I had seen online. He showed me the car and answered all my questions. I declined a test drive. We passed by the new cars and discussed the differences and price differences. After discussing the differences and prices with my husband we went back and test drove a new car. Chris watched for used and new car meeting my criteria and emailed me as they became available.We purchased a new car and are very happy with the whole experience. Working with Chris N was easy and informational. He has continued to answer questions since the purchase and I would definitely recommend Chris N and Lithia for the purchase of a new or used car.

Stephen

2 de sep. de 2016

My wife and I had a enjoyable experience recently with Lithia Ford of Boise. Customer service was excellent from the top down, couldn't have had a better experience purchasing a new vehicle.

MT

31 de ago. de 2016

Dustin Rudolph was awesome! He was so patient and kind to mom through the entire process of her new car purchase. Even when she had difficulty deciding which car to buy. He listened to all her stories for hours. He went way over above and beyond my expectations! Thank you Dusty!!

Harold

31 de ago. de 2016

Everyone was very attentive to our needs, kept us informed throughout the process, and did everything possible to make sure that we were satisfied.

Gary M

30 de ago. de 2016

Standard lube and alignment with checking tire ware on rear driver side tire. No problem finding ins and lube as normal.

Ralph Flager

29 de ago. de 2016

as I said before you have done an excellent job. Sons of toil and danger will you serve a stranger and bow down to Burgundy.

lucky guy

27 de ago. de 2016

Kim Luy help me in every aspect of the car buying experience. we test drove many trucks and found the right one. I highly recommend Kim Luy and Lithia Ford. I love my Truck

Gordy Sleep

26 de ago. de 2016

I got into town for work and discovered a hose or line had blown under the hood. My suspicions were brakes or power steering. I called Lithia to see if they could fit me in for repair in a day. I was informed that they were booked out 2 weeks or better but if I could get in today they would at least try to look at the problem. Met Ryan Loveland at service desk this a.m. and had my truck back with all repairs done by close of business. I was pleased to find the truck had been washed and vacuumed, and the engine compartment had been cleaned as well. I have dealt with Ford dealers all over the country, these guys are the BEST!. Kudos to Ryan and the crew at the service department. I will be travelling to Boise to buy my next truck. Sincerely; Gordy Sleep

LS

24 de ago. de 2016

I would NEVER take my vehicle into anyone else for repairs, EVER! Rhett is a class act. He never lets the ball drop, he Is a doer. He is beyond honest too, so rare these days. No one can even come close to Rhett's work ethic and costumer service skills! (The sales department sure could learn a thing or two from him, I would give them 0 stars if I could.)

Laurie McMonigle

23 de ago. de 2016

Todd was great, and he made the process fun and painless!

Greg

22 de ago. de 2016

Excellent experience, I always go to Lithia Ford. I was able to find exactly what I wanted and at a price that cannot be beat.

Judy Davis

20 de ago. de 2016

With an appointment my seat covers were put on and I was in way back home in less than an hour.

Laurie Whittle

15 de ago. de 2016

Great service and great employees and convenient hours for the quick lane.

Dillon

14 de ago. de 2016

Did a great job of helping us to the best of their ability. Got us a great deal on a car and did a great job detailing it. Would definitely recommend to others. Thank you!

Heino F. Ahrens

13 de ago. de 2016

I went in for a Transmiission problem Bill Byrd the service advisor went out of his way to help us. When the car was done they wash the car for us.Thank you Lithia Ford and Bill Byrd.

Tim Strand

13 de ago. de 2016

Lisa and her crew always take good care of me and my truck!

Bryan Norby

11 de ago. de 2016

The staff are quick and courteous. I always have confidence that my work will be done as promised.

Ryan in the service dept

8 de ago. de 2016

We had some work done on our new pick up. We were quote a price, but when we pick it up, it was less then the quote. We were very happy!

Keith Cox

8 de ago. de 2016

Got me in and out in one hour and fifteen minutes...on a Friday!

David Harper

8 de ago. de 2016

From sales to service these guys have been excellent all around.

Mary K. Erickson

4 de ago. de 2016

When I phoned Lithia Ford for information on new tires they connected me to Lisa at the service desk.I told her my problem regarding my tires and she was helpful and instrumental in the purchase of my new tires. She has a good personality. She told me how long it would take and recommended for me to wait at home with the help of the shuttle. She called me to say that there were a couple of things that should be addressed regarding: the car. I told her to go ahead. I feel very much relieved knowing that my car was in good hands and all is well and I have peace of mind knowing that I don't have to worry. The driver of the shuttle was very nice, to and from, my home. Thank you Lithia Ford.

Donna Sleeper

4 de ago. de 2016

I purchased a Certified Pre-owned 2013 Ford Escape. It did not turn out to be what I was looking for. 3 months later they got me into a brand new 2016 Ford Escape. It was the last 2016 on the lot. I feel I got an incredible deal and am completely satisfied with the experience.

Kim

29 de jul. de 2016

My salesperson was excellent. I returned 7/29 to purchase mud flaps and wheel well panels. He probably should have asked if I needed them.

Joe Saccoman

28 de jul. de 2016

Good job with the oil service quick and convenient. Thank you

bud carr

23 de jul. de 2016

not only found the dealership a great place and will be going back our salesman was a great saleman we will get our next truck from Lithia ford thank you all so much bud and marsha carr

Lisa

23 de jul. de 2016

Very good customer service so friendly ease to communicate with employees

Jeff

21 de jul. de 2016

Nick did a great job, and my wife and I could not be happier. Right from the moment we walked on the lot Nick took good care of us. Very knowledgeable and helpful without trying to hard core sell us. The back room deal was polite, professional and fast! We love our new truck, and look forward to our continued relationship with the people at Lithia Boise. I will definitely be buying another vehicle from them!

Walter holland

21 de jul. de 2016

They sold my part before my arrival didn't have my part but did take care of me they paid fora renal car and had another part that day then had it installed the next day the only complaint I have is my son and i bought vehicles the same day and they have us backwards in the computer

Chris Ennis

21 de jul. de 2016

This was our third purchase for Lithia over the years. This time we purchased a used Toyota 4Runner. The stereo-type of car salesmen does not exist at Lithia Ford in Boise. It was a fantastic experience. The entire process was seamless and painless. Lithia will always be my first stop when considering a car purchase.

Ed Apperson

20 de jul. de 2016

Salesperson (Cristobal Florian) showed me the exact vehicle I was looking for and the sale process went very smoothly. F-150 I purchased is great.

Dan

18 de jul. de 2016

Don't really have much to say, except the car, which is a 2012 Ford Focus, needed some warranty work done on the dct clutches, it took a while for it to be done, but that was not their fault, the parts were on a national back order, but when they did come in, the service advisor called, set up an appointment and the car has been running great since. I highly recommend this dealer and the service advisor Rhett Shedder was very helpful and patient with me.

Terry Gieser

17 de jul. de 2016

Good service, quality job well done.............................................................

Louisiana Cajun

16 de jul. de 2016

I was very satisfied with the customer service, the trade-in value of my Focus, and the help from the service center. After buying a 2013 Taurus, I didn't have enough screws to put on the new license plates. Someone showed me how to install the front plate and gave me the screws without any charge.

joyce j rainey

15 de jul. de 2016

Are sales person was the best I will recommend all my family to ask for him

Gary A. Smith

13 de jul. de 2016

My needs were met promptly and efficiently. What more can I say? I had an oil leak on my garage floor, and needed this fixed. Lithia fixed it, and I'm happy with their service. If this isn't enough, please don't ask me to do one of these surveys again in the future.

Betty M Sawyer

13 de jul. de 2016

I am always pleased with your service and how they inform you of what to expect.... Amy was the Service person who helped me and I appreciate her explaining just exactly what needed to be done.She was very polite and pleasant.

KT

12 de jul. de 2016

The Lithia Fast Lane Team is always friendly and efficient in checking me in and taking care of my vehicle for servicing needs.

Ronald Foruria

11 de jul. de 2016

I am completely satisfied with my new car. The salesman was very helpful in answering all of our questions about the new car. He knew all about the car. I am pleased with the friendly people at the dealer ship.

Shaun Greear

11 de jul. de 2016

Amy was awesome! Got me right in for my oil change!

Paul Thornton

10 de jul. de 2016

The customer service was exceptional. I think it is completely wrong to not be able to schedule an appointment. I need the truck for work and it is the only vehicle I have. For me to go in and spend an hour and half to 2 hours seems not to be customer friendly. I would think after purchasing the lifetime oil change that I could schedule and appointment.

Sue Ryder

10 de jul. de 2016

Great Service. Friendly and helpful Did have to wait a long time for oil change but love you guys!

Michelle

4 de jul. de 2016

Our salesman was a very nice young man. Even though it was over 100 degrees out, he came out immediately and asked if we needed some help. He stood nearby as we looked around and was ready to answer questions when asked. He wasn't pushy and didn't try to tell us what we needed. He asked what we wanted. When we test drove cars, he somehow found an appropriate location for many different speeds/situations even though it was rush hour traffic.

Tracy

3 de jul. de 2016

For my first experience there having my oil changed was quite lovely. The young lady that helped me had only been there a few months and was very helpful....just like she had been there for longer. I will come back in Sept for another oil changed and tires rotated. Thank you for caring, being so friendly and answering my questions. God Bless

Bryan

2 de jul. de 2016

Everything was perfect. The best buying experience.

Jim Hyde

1 de jul. de 2016

Ryan was extremely helpful. Even though it was just getting a new key made and programed, he took the time to explain to me about 'My Key' and was very helpful. I'll use Ryan for sure next time I need anything service-wise. Jim.

Steve Siebers

30 de jun. de 2016

In spite of the phones having problems that day they got me in and serviced my vehicle quickly and it didn't take too long before it was done and out again.

Jim Baker

28 de jun. de 2016

Our Sales Person was very helpful and knowable. He made the process very smooth and pain free.

Paul

18 de jun. de 2016

Purchasing a vehicle from out of state was extremely easy with this dealership

Ste ve tomkinson

17 de jun. de 2016

Service was accommodating to work me into the schedule.

Marcia

17 de jun. de 2016

My son went with me. We looked at some cars and the salesman was very helpful. I found the correct color for my new car and the purchase process was very easy.

Tony F

17 de jun. de 2016

Kevin did a great job explaining what my truck's problem was. As painful as it was to hear the cost of the repair Kevin did a great job explaining what could happen if I delayed

ALDON ENBYSK

17 de jun. de 2016

I THINK RYAN DID A SUPERB JOB IN HELPING ME. ALSO, THEGENTLEMAN WHO MOVED TRUCKS FOR ME TO ENTER THE SERVICE BAY WAS A CLASS ACT AND HE REALLY LOOKED LIKE HE WAS MEANT FOR THE JOB HE DOES.THANKS TO THOSE TWO INDIVIDUALS AND THE MECHANIC WHO FIXED MY CAR.REGARDS,ALDON ENBYSK

Andrew Jordan

15 de jun. de 2016

Lithia Ford restored my faith in car dealerships/sales people.

Anel

13 de jun. de 2016

Great place excellent employees great cars over all shopping experience was great good job lithia of boise keep it up

Kreger

13 de jun. de 2016

Thanks to the service department for doing our add-ons to our new truck in a timely manner. Thank you for coordinating everything for us, Rhett.

Rodney Kautz

12 de jun. de 2016

Our salesman Neris Saric was fabulous. He put no pressure on us. He made our new car purchase experience very enjoyable. He was very personable and enjoyable to work with. We would give him a call again when " car buying" is on our list in the future.

bob--vehicle owner

12 de jun. de 2016

good customer care and workmanship. service staff was good at explaining options and cost

Brad Perkins

8 de jun. de 2016

Amy was the young lady that helped me with my service. She was very professional, friendly and well informed to answer all my questions. My car was ready even before she had told me it would be and the pick up was very smooth and easy. It is always a great experience at Lithia. My wife and I have purchased many autos from Lithia over the years and will keep spreading the word about company. This is in part because of the long standing staff you have with folks like Amy.

Karen Calhoon

7 de jun. de 2016

Very friendly salesman and fast purchase process, no haggling.

Happy Customer in Boise

6 de jun. de 2016

Here is what happen.We be buying a brand new Toy hauler for our Ford 150. On Friday afternoon we be at the Dealer ship for the Trailer to pick it up. After all was done we want to pull the new Trailer out for its first weekend Camping. And here starts the whole thing.When I want to pull with the Trailer of the Parking lot we realized that the Breaks from the Trailer be locked. So we cannot get away. After a short Testing we find out that something is not right on the Truck and we are having a permanent Break signal going to the Trailer. So we had to leave the Dealer without the new Trailer.Having a 1 year old Truck I try to contact the Ford Dealer in Meridian ID where I got the Truck. No one on the Phone was willing to help me. So we went to Lithia Ford and be asking for Help. After 6pm there was a Lady there who was listening to what happen. After she checked, she informed me that there is no one in the Shop and she has to set me up with an Appointment. I got one for Saturday 8am ( hhmm not normal in my regular world) in the Morning. On Saturday I was there and the Gentleman from the Service Department was taking care about me. He told me that he was already talking (so communication is working perfect) to the Lady from the evening before and that a Mechanic will have a look to see what happen. Around one hour he informed me that the Break Controller is defect and has to be replaced. Also that this is still under warranty and they will take care about this. But there is no Part available in the Moment. The Break Controller is on Backorder and this can take a while to get one. With this Information Lithia Ford Boise start to Step up!!! They got to the Parking lot and find a new Truck with the same Break Control Unit I have. Without hesitating they be taking this one from a brand new Truck out and put it in my Truck to get me on the way. After all was done I just had to Sign out and was on my way to get my Trailer and be on the way in the Weekend.I want to say thank you for going more than one Mile for me, so I still can have my Weekend with a little delay. Thank you to all involved in this for the Communication and the Spare Part from a new Truck. This is not normal and demonstrate to me how the Member of the Lithia Ford Service Tem are committed to serve the Customer in the best way possible, and having this commitment to their Product.I am happy to have Lithia Ford in Boise. Even I was not buying my Truck there I feel that I be a valuable Customer to them. I will be back that is for sure.Thanks again.. Happy Customer Guenther

Happy Camper now

6 de jun. de 2016

Here is what happen. We be buying a brand new Toy hauler for our Ford 150. On Friday afternoon we be at the Dealer ship for the Trailer to pick it up. After all was done we want to pull the new Trailer out for its first weekend Camping. And here starts the whole thing. When I want to pull with the Trailer of the Parking lot we realized that the Breaks from the Trailer be locked. So we cannot get away. After a short Testing we find out that something is not right on the Truck and we are having a permanent Break signal going to the Trailer. So we had to leave the Dealer without the new Trailer. Having a 1 year old Truck I try to contact the Ford Dealer in Meridian ID where I got the Truck. No one on the Phone was willing to help me. So we went to Lithia Ford and be asking for Help. After 6pm there was a Lady there who was listening to what happen. After she checked, she informed me that there is no one in the Shop and she has to set me up with an Appointment. I got one for Saturday 8am ( hhmm not normal in my regular world) in the Morning. On Saturday I was there and the Gentleman from the Service Department was taking care about me. He told me that he was already talking (so communication is working perfect) to the Lady from the evening before and that a Mechanic will have a look to see what happen. Around one hour he informed me that the Break Controller is defect and has to be replaced. Also that this is still under warranty and they will take care about this. But there is no Part available in the Moment. The Break Controller is on Backorder and this can take a while to get one. With this Information Lithia Ford Boise start to Step up!!! They got to the Parking lot and find a new Truck with the same Break Control Unit I have. Without hesitating they be taking this one from a brand new Truck out and put it in my Truck to get me on the way. After all was done I just had to Sign out and was on my way to get my Trailer and be on the way in the Weekend. I want to say thank you for going more than one Mile for me, so I still can have my Weekend with a little delay. Thank you to all involved in this for the Communication and the Spare Part from a new Truck. This is not normal and demonstrate to me how the Member of the Lithia Ford Service Tem are committed to serve the Customer in the best way possible, and having this commitment to their Product. I am happy to have Lithia Ford in Boise. Even I was not buying my Truck there I feel that I be a valuable Customer to them. I will be back that is for sure. Thanks again.. Happy Customer Guenther

Bruce Ware

5 de jun. de 2016

Service personnel professionalFacilities cleanService writer the best I have dealt with.

Tayler Daniels

4 de jun. de 2016

The staff at Lithia was very helpful when buying our new vehicle. They helped us get great rates and I didn't feel pressured or cheated out of or into anything. I would definitely recommend this dealership to a friend or family member!

Cecil Holmes

3 de jun. de 2016

Very pleased with everything not a pushy salesman. Everyone was real nice.

Gary Michael

3 de jun. de 2016

Fast and Friendly. No appointment needed. No extra selling of things I have no interest in buying>

Steven

2 de jun. de 2016

Great job all the way around. I would differently buy another truck from then again.

Nick Troyer

2 de jun. de 2016

I have recommended Lisa's cell phone number to many friends, especially for making sure work is done right and the detail shop (Zawbie) is better than perfect.

Tom Harvey

1 de jun. de 2016

Bill Byrd kept at it until my truck was fixed. Great job.

Jeff Benton

28 de may. de 2016

Todd Crawford is a great guy and a fantastic salesman. He listened to my needs and concerns and answered all of my questions. This is the third car I have purchased from Todd in the past 6 months. Best car buying experience ever!

Billy Mitchell

26 de may. de 2016

Service dept is very well trained and accommodating. In and out in about 45 minutes with a detailed description of what they did and why they did it. I feel like they have my back and want my future business, instead of just trying to get as much out of me now as they can.

Kim

26 de may. de 2016

Lithia Ford is extremely focused on top service - it shows in everything they do.

David

22 de may. de 2016

I bought a Ford Escape three years ago from Lithia and was pleased with the sale process and the car. We also have their lifetime oil change program and are happy with that. They also keep you updated on any other service your vehicle may need according to the service manual and advise you about any other needs your car might require...(no pressure). The service people are friendly and polite which ensures a pleasant experience.

Anne

20 de may. de 2016

This was our first time using the service department and they were extremely helpful!!

Athena

18 de may. de 2016

This was the most pleasant car buying experience I could have hoped for. As an out of state buyer, Todd made the process extremely smooth and effortless. I felt valued, and was supported throughout with any questions I had. It was hassle free. Everything was taken care of and ready for me when I arrived. I have already recommended this dealership to others, and will continue to do so!

Bought a Chevy

13 de may. de 2016

I was told today 5/13/16 by a "salesman" that I couldn't test drive a car unless I was first willing to write up a deal. Needless to say, I left and will never return to this 2 star dealership. I have never bought a home that I didn't walk through first, why would I buy a car that I didn't get to drive first.

Jennifer T.

11 de may. de 2016

Lithia Ford is amazing! My fiance and I were looking to purchase a used truck, needing a second vehicle. We have bad credit but are in the process of rebuilding it. I was working with multiple dealerships but Lithia Ford was the best at their job. Victor Fenesan was working with us via email, phone calls and texting (to work around my work schedule). In the end, we were approved for a new 2016 Ford F -150 with in my price range and great (very low) interest rate. I would recommend Lithia Ford to everyone in the Treasure Valley and beyond! so happy with our new truck, the service and respect we received. PS...another used car dealership turned us down because my fiance moved to Idaho from California last year. their loss!

Fred Hall

11 de may. de 2016

Lisa Crabtree, was very good at taking care of my problem with my Ford.Parts ordered and car finished at time promised. Excellent !

Marshall Townsend

5 de may. de 2016

Kent was a great help - quickly sorted through my options and help me find the vehicle that I needed. He spent a lot of time showing me used, new, and lease vehicles giving me a lot of options to choose from. Helped me get the price that I needed to make my purchase. Thanks

New F150

4 de may. de 2016

The sales rep, Grant, was very cool. He was patient and did a quality job representing the company and was very helpful.

Gene Lightfoot

4 de may. de 2016

very nice job of the install of the trailer hitch on my new 2016 Ford Explorer...looks great and tows very well...the job was done and completed in less than estimated time. thanks guys I will have you do my service in the future!

Star

3 de may. de 2016

customer service was great and flexibility they got us in the perfect vehicle for our family

Ray reed

3 de may. de 2016

We bought a vehicle from lit ha ford and we are return buyers.

John Pettinger

30 de abr. de 2016

Staff was courteous, and made some good recommendations for suggested service on my pickup.

Cheryl Detwiler

26 de abr. de 2016

Kent, Jim, and Rod were awesome! They went above and beyond to help us trade in our vehicle and purchase a new one to us. They really understood our situation and what would work best for us!

Jim Kouril

21 de abr. de 2016

The dealers employees that I dealt with were exceptionally polite, knowledgeable and knew the answers to every question I had from purchase to signing and service. I dealt with Neris Serac to purchase the vehicle, Rod Bradly to sign the purchase papers and Rhett Sheeder in the Service Dept. to get my bed liner for the pick-up I purchased. All were a pleasure to work with and I would not hesitate to recommend them to a friend. This is the second time I dealt with Neris in 2016 and he should be commended for his abilities to sell and knowledge of the products he sells.

Michael

18 de abr. de 2016

This is my third vehicle that I have purchased with Lithia Ford. I come back to Lithia because of the customer service I receive without the pressure. My last experience with the salesman was outstanding. I appreciate his honesty and enthusiasm.

Dave/Bonita

16 de abr. de 2016

We have always had a great experience with Lithia Ford of Boise. They have always put their trust in us and we were always able to get the vehicle we wanted or was able to afford. This time we bought a new car, we called on the phone and explained to the sales lady what we wanted and the car was up front waiting for us. They fueled it up, cleaned it up and explained the details that we were not sure of. We will always buy our cars from Lithia Ford of Boise and will recommend this dealership to everyone, Thank You Lithia Ford of Boise. We were also impressed with the finance officer who did the final paperwork in financing. Very professional and answered all our questions. Thank You

Sean Kelleher

16 de abr. de 2016

Excellent experience with all purchase aspects. Cody Bennion, my sales rep was very knowledgeable and helpful. He is a no pressure salesman, who found the best vehicle that met my needs and did not try to sell me something I didn't.

Garrison Angebrandt

14 de abr. de 2016

Enjoyed being guided through the purchase of a new vehicle. Victor was a great salesman to work with and when I brought the car in to be serviced Rhett did an amazing job with getting it done.

Randy

13 de abr. de 2016

Ok This Review process is to complicated. You need to make it easier for people to review. You shouldn't force people to submit their names or make commentsI will not be wasting my time with an other review

Chris Wadsworth

7 de abr. de 2016

Todd Crawford was incredible! He made my trade and lease process easy and painless. This is the fifth vehicle I have purchased or leased from Lithia Ford of Boise over 14 years. I won't go anywhere else.

DanielP.

2 de abr. de 2016

I am giving this dealership 5 stars because i have had less than perfect credit for along time. every time i went somewhere to try and get credit they looked at me like i was a no body. after awhile when you keep getting shot down like that you stop really caring about it therefore you just kind of exist or atleast i did. i was just looking and drooling at the new ford f-150's. knowing that's not going to happen i was looking at little suv's and clicked on an interested box...of course i was interested who wouldnt be...loli didnt think anything of it and one day i got a call from a sales associate (Kim Luy) and talked me in to coming and looking at the f-150's (knowing i couldnt but atleast look at them i went). i really needed a pick-up. i got there and greated with a big smile and hand shake. to cut this short Kim Luy went over and above a salespersons job...more like a careing friend and treated me like a human being, managed to put me in a car. it wasnt the f-150 but it got my foot in the door for me to get my credit where it needs to be. when it gets up there im coming after one of those 150's by the way. i cant thank the crew at lithia ford of boise enough for your help....i now have something to look foreward too!!! Thank you Kim!p.s. in my eyes you did the impossible)

CRAIG

30 de mar. de 2016

VERY QUICK SERVICE AND ALWAYS FRIENDLY. I AM NOT SURE WHAT ELSE TO SAY OTHER THAN I WAS SATISFIED WITH MY VISIT AND I HAVE TO WRITE AT LEAST 50 WORDS IN THIS REVIEW SECTION.

Brad

26 de mar. de 2016

Really good deals on vehicles. Poor on the amount they give for trade-in's. 2nd vehicle bought from them and same experience each time.

kirk

25 de mar. de 2016

All was good except the dealer easily could have given more for my trade in.I absolutely should have held out for a little more on my trade.

Heidi Barrell

23 de mar. de 2016

Kim Luy is a wonderful sales person. No high pressure sales and very accomodating. I personally giver her a big thumbs up!!

Shellie

22 de mar. de 2016

Lisa was great in working with me and getting my car in ASAP. The only thing I was not super excited about was the fact the Ford would not just replace my entire transmission. I have a friend with the same car and the same problems the mine is having and they have replaced hers twice! I was also told that the grinding and shacking were to be expected. I grew up in a shop watching my grandpa and my dad work on cars and never has shacking or grinding of the transmission been normal. I have never had problems with lithia in the past and after buying 3 cars in 3 years from them I figured that they would be a bit more on top of it. I do have to say that after working with the local Ford dealer for my area that the 2 hour drive is nothing for the service. I do wish that they would have tries to get the entire thing replaced because the shacking will ruin the computers in the car and they are $1800 each and with 12 in there that to much money. Then again after all of this they are still alright to work with after all its not their fault that Ford has made some not so great cars lately.

Greg & Lorrie

18 de mar. de 2016

We had been looking online for a new F-150 for a few weeks. Found the one that we loved. Great truck and buying experience!

Lisa and Joe Sanford

13 de mar. de 2016

Chris Nixson was great! Very good salesperson, very helpful. Unfortunately our car had a ding in the passenger front door and scratches we found as the car was being detailed to take home so we had to drive back 2 times from Mountain Home to get it repaired which was very inconvenient and costly.

anthony shawler

13 de mar. de 2016

Lisa did a wonderful job. Thanks for the great work

Ryan Loveland

12 de mar. de 2016

Ryan Loveland is always great to work with. He has been very professional and friendly when dealing with me and my family. My daughter is seventeen and works with Ryan the most with oil changes and repairs and he has always treated her with respect. He's an asset to Lithia Ford and we perfer to work with him when we come in.

David Loranger

12 de mar. de 2016

Lithia Ford has a great selection of F150 trucks to choose from and our sales professional, Anthony Laughlin was very patient, and helpful with explanations. I came away with a new 2015 truck and felt very good with our purchase and how we were treated. Thank you to all.

Ann

11 de mar. de 2016

I was out looking to purchase a new vehicle. I went to the Ford Dealership as one of the places on my list to visit. I was happy with the salesperson and his responses to my many questions. I didn't feel pressured or rushed. It was a wonderful experience!

Steve

9 de mar. de 2016

everyone was very nice to work with and it didn't take all day , the facility is very clean and they havea great snack and drink area.

h

8 de mar. de 2016

Great value with low pressure sales guy! The whole team treated us with respect and were open with us.

Mark L

8 de mar. de 2016

Thank you to Ryan Loveland and your maintenance team. My F150 with 100k+ miles is driving like new again.

David McCullough

8 de mar. de 2016

Professional after sale service and friendly crew are the main reasons why we prefer Lithia Ford to other local dealers. Receptive, interested advisors and great technical personnel render absolutely the best care in Boise, bar none! The only area of regret is that in the Customer lounge there is only one stall available in the Men's restroom. It may seen unimportant to many customers, but when those customers have only one stall available and you have staff workers as well as customers who need to use the facility, discomfort can become desperation at times. Not a laughing matter! That aside, we have never been treated better or received more profession treatment than that which receive at Lithia FordThank you for the opportunity to express my opinion.

Larry Henggeler

3 de mar. de 2016

Bill and the Lithia staff did an excellent job following up and making sure our repair needs were met. His professional attitude and quality of customer service is award worthy. Appointment went as promised. I would highly recommend Lithia for service and sales.

Judy

29 de feb. de 2016

Took a little longer than usual, but all seemed fine

Anonomous

28 de feb. de 2016

Jay did an excellent job. Very happy with the entire process.

Cathy Botte

27 de feb. de 2016

Great experience overall. Our sales person (Dusty) was great. The financial process was very well done with no pressure to buy things we didn't want. We would recommend the dealership to friends and family,

Jay D. Sanderson

26 de feb. de 2016

My dream from 1975 was to own the 1975 Lincoln Town Car. Only being in high school, I could afford the car payments and gas and insurance, but have nothing left for spending. That dream remained in my mind until recently. I had a double organ transplant of a kidney and a pancreas in 1996, which has kept me alive. Three years ago, I got lymph node cancer from the transplant meds, and now am terminally ill. However, I still wanted to end things by owning a Lincoln for the first, and soon, my last times in my life.My wife finally gave in in December of 2014. I ran down to the Lithia store, picked out a fresh 2015 Lincoln MKZ, was treated with royalty and respect in the transaction. It was a jet black MKZ with dark tinted windows. I named the car Stealthy. I really loved the car. Each time I had to go in for service or repairs, the service advisor, Lisa Crabtree, made sure that all of the service needs I had were met.Other than the 9500 mile oil change, I had some issues with the climate control, and I had navigation added (at my expense). Lisa made sure that everything I requested was taken care of. In their true image of service quality I always received a loaner Lincoln to use while my MKZ was being worked on..On January of 2016 someone turned in front of my car on a highway at 55 mpg. We could not avoid hitting the guy, which totaled the MKZ. The insurance company of the person we hit, who also was cited with three citations. It took a lot of arguing with them to finally come up with a settlement enough for me to get another Lincoln.Lithia Ford did not have any 2015 Lincolns, or any other used Lincolns within my new purchasing range. I found a 2013 Lincoln MKS, still under warranty at another dealer, I changed the warranty to Lithia, though, as I will continue to use them for my service, repairs, and existing and future work.Through the relationships of my story, my health, and the helpfulness of the sales people and service department and Lithia Ford Lincoln Boise.

Spikey2095

18 de feb. de 2016

Was very happy with everything from start to finish! I will be using Lithia for all future car or truck purchases. Victor was top notch and answered all my questions and enjoys his job!

Cheryl Peck

14 de feb. de 2016

Although I don't own a ford, all of my vehicles for the last 6 years have been serviced by Lithia. Rhett is a service manager to whom I was assigned at the start. He is a pleasure to work with. Because of I never have to worry about the outcome when I take my cars to Lithia for service or repair. Rhett always help me decide what needs to be done when. This helps me budget and maintain a dependable, smooth running vehicle.

Ford owner

13 de feb. de 2016

Happy with the customer service! Rhett has taken care of us!!

Jennifer B

12 de feb. de 2016

Curt took very good care of me and my car. Thank you everyone!

Jack

12 de feb. de 2016

Service Advisor was on point. First Class. Makes an inconvenient situation, convenient. The reason for the 3 star rating on the quality of the repair, the seal continued to leak. However, with the service and previous representation, this situation didn't even come across as a bad thing. I know that the time tested service of your team; the matter will be corrected.This is a thank you to the Lithia Ford team and Rhett.

David

11 de feb. de 2016

Chris Nixon - awesome and the finance team - awesome!

NeideM

8 de feb. de 2016

I was made aware of other routine, preventive services for my car and that an oil leak would still be under warranty. I was also informed of upcoming maintain issues. The woman I dealt with was terrific but I don't remember her name.

Marina

7 de feb. de 2016

I had a great customer service experience.Thanks,

Alexis

6 de feb. de 2016

Great customer service, Neris and Anthony were awesome and helped me get the car I wanted. Both were very friendly and knowledgeable about the cars I was shown. They never made me feel pressured to buy a car from them which was very much appreciated. I would buy another car from them if I needed to.

Becky0560

4 de feb. de 2016

Our experience at Litha Ford Lincoln of Boise was awesome. The experience was painless. They had everything set up and ready to go when we arrived. They had our Explorer limited clean and ready to go. Dave took the time to show us all the features our Explorer had. I would recommend Litha Ford to anyone who is looking for good service. We will definitely look at doing business with them again. We have been buying Ford vehicles since 1980. Ford is the only way to go. Dave even gave me an awesome Mustang coffee mug for me. We also have a black Ford Mustang. Thanks Dave for the greatest sales experience ever. Thanks Dave Balbas and Litha Ford.

Eric Jones

3 de feb. de 2016

Ryan did a great job with my F 150, and in dealing withe extended Warranty Company. He was able to get the problems fixed, and covered under what turns out to be a horrible extended warranty sold to me by Mtn Home Auto Ranch.

Larry A. Hayhurst

3 de feb. de 2016

This is the 5th truck & 4th new truck I have purchased from Lithia Ford of Boise. since 2006. As far as I am concerned this Dealership is a class act... The Service is Great, the Sales Manager and Sales Staff are Great. Every time I have had dealings with Lithia Ford of Boise, whether it has been a service issue or to purchase a vehicle, I have been 100% satisfied!!!! As far as Ford products go before 2006, I have owned a 1957 Ford car, 1968 Ford 4x4 pickup, 1974 Ford 4x4 pickup 1984 full sized Ford Bronco 1988 FordTarus, 1989 Bronco II, 1996 full sizedFord Bronco

Tonya Goodwin

3 de feb. de 2016

very happy and satisfied with our purchase thru Lithia Ford of Boise. Anthony was so great! very personable and not pushy. loved that about him. Thank you so much for the great service and lowed price we could find in the valley

gl

1 de feb. de 2016

There was a recall on my vehicle, a transmission issue, and a 100,000 service needed. All cared for in one visit. It took several days. They offered a free loaner, but since we had a second car, it was not required.

Benjamin Merrill

1 de feb. de 2016

I would never have anticipated a buying experience as positive as the one I realized with the staff at Lithia Ford. From the salesman, to sales manager, to finance, to front desk... All the staff were incredibly helpful, honest, and a pleasure to work with. I fully understand why Lithia Ford sets the bar in the Treasure Valley. They have obviously made a commitment to hiring exceptional individuals who make it their primary goal to enhance the customer experience. I will not buy a new car anywhere else, and neither will my friends or family.

hillsborohickman

31 de ene. de 2016

purchased vehicle online and over the phone. flew in from out of town and all was awesome, quick and helpful. Victor was great , friendly and very knowledgable about the truck I wanted. answered all of my questions and more about other products we talked about.

Heidi

31 de ene. de 2016

Good service. Knowledgeable people. Glad they told me what's coming up for repairs

Erik Meyers

31 de ene. de 2016

Fine and courteous customer service. The repair took longer than expected however.

Brian Walsh

30 de ene. de 2016

Very Happy with Abel, the process was very easy and took less than 2 hours from start to finish

Patrick ulsh

30 de ene. de 2016

Brian Bennett is the best sales person. He is always so easy to work with I told him what I was looking for we test drove two cars such an easy process this is about the fifth car I've done through him I believe

Ashley Seymour

29 de ene. de 2016

Clean facility, Appointment process was timely. Dealer corrected engine light issue under warranty and replaced cabin air filter at recommended interval. Two months a battery was also replaced under warranty and the appointment was timely. Dealer also recently performed an oil change while I waited as I drove up to the oil service center without an appointment. Again, timeliness was appreciated. Staff was courteous and welcome to deal with.

Scott Anderson

29 de ene. de 2016

We had a good experience buying a used car. Gary the salesman was very good to help us and answered all of our questions. We were there with my dad who suffers from dementia. All the sales people treated him so well. we really apprisate how kind they were

Alen

29 de ene. de 2016

Great experience. Best experience buying car in town, Neris is the best dealer, Like him

Monica

28 de ene. de 2016

For just having a normal regular oil change, everyone is so friendly and upbeat. It's always a pleasure working with them. Amy is awesome!

Gary and Deborah

27 de ene. de 2016

The entire buying experience was exceptional. Rod, our sales rep, went above and beyond to ensure they found a car that met our needs. Finding that we were new to the area, he took the time to tell us about the area, where to visit, how to transfer our car registration over, what banks were good, places to visit, etc. He was an excellent ambassador for Ford! Lithia and Boise.

Sissy

26 de ene. de 2016

Todd had the Escape we were interested in out front and also warmed up. It was a very cold day, so that was greatly appreciated.

Akgirl

25 de ene. de 2016

No appointment, routine oil service was completed in a timely manner. need for additional services was completely explained. Because of my own time constraints could not stay to have done.

soundy

20 de ene. de 2016

Excellent LISTENERS Fast diagnosis Great scheduling based on parts delivery Convenient shuttle service and drivers All around 5 star experience What more could you ask?

Ranger2/75

20 de ene. de 2016

I believe Rhett is a professional at his job, it is rare that a person can believe someone at a truck dealership to come through with what they say, he does!!. Thanks Rhett, you made the icefishing trip I had planned with my wife a possibility after my 2015 f 150 decided that the doors no longer needed to open, This was the second time in month that it was in there for the same issue. Rhett was able to get a rental truck for us, we had it almost 2 weeks, he made the transition seamless. Thanks again Rhett. Joe.

Escapeguy

20 de ene. de 2016

The Repair manager kept me posted on the needs of my Escape, which I love! I'd say the only vehicle I've enjoyed more was the Lexus LS400. BUT my Escape can go where the Lexus couldn't! Good job Ford!

starrancher

16 de ene. de 2016

We had a very good experience purchasing a used Ford F 250 from Neris. Hefollowed through on all he said he would do in a tomely and professional manner. Cristian was a easy to deal with as well. Great job guys.

Demanding

16 de ene. de 2016

I was recommended to the salesman by a previous satisfied buyer. He came in on his day off. Excellentservice. Everyone I came in contact with was extremely polite and accommodating.

Dlangenfeld

14 de ene. de 2016

We have bought from Lithia for the past 15 years. We are die hard Lithia customers because they are fair and friendly. We will definitely go back for our next purchase

escape girl

14 de ene. de 2016

I just called the dealer ship to ask about a 2013 Escape because I was trying to obtain financing. We have pretty bad credit and I was looking for financing at a high interest company. Kim convinced me that they could do better. She was so nice and knowledgeable that I decided to give it a try. Gene and Kim were able to get me the car that I wanted, the right pymt., and a great interest rate. Kim and gene were awesome!

Timothy Hulla

12 de ene. de 2016

The service provided was excellent, I wouldn't take my vehicles anywhere else

Dan

12 de ene. de 2016

Nice job!! On time, professional. Rhett was prepared when we walked in the door, helpful with suggestions, follow up on results was explained clearly.

Florrie Coleman

9 de ene. de 2016

The car buying experience was really good. Salesman Randy treated us with the utmost respect, gave valuable advise and was overall was good to deal with.Thankful the process did not take all day. It went by quickly. We are enjoying our car.Thank you,Florrie & Reginald Coleman

leasee

8 de ene. de 2016

Went to dealership on recommendation of a friend to look at a used vehicle and after being shown all the benefits and cost savings of leasing a new vehicle verses buying a used vehicle, went with a lease.

flyguy

8 de ene. de 2016

We had a damaged vehicle sitting across the street at another dealership not knowing if it would be fixed or totaled so were considering a replacement vehicle. We saw a very sharp looking Ford Escape which fit our needs and the price appeared to be within our budget. Our salesman Randy made it happen without the pressure to buy you often get. It was one of the best vehicle buying experiences I have had and we walked out satisfied we had the right vehicle at a fair price.

Jodi Wright

8 de ene. de 2016

Dave was so great to work with, we came back to buy a second vehicle from him! He was patient, knowledgeable, and not pushy. Everyone was extremely helpful, efficient, and made our care experience awesome!

Bill 2016

6 de ene. de 2016

Jake was the salesman we dealt with from our first contact at Lithia Ford. He was waiting for us when we showed up at the dealership. He narrowed down the model we were looking for. Was very courteous in bad weather and had it brought indoors to test drive out. Jake was very knowledgeable about the car. We were very pleased with the negotiation process. It went quickly and we were satisfied with the total package on the car.

Posey

3 de ene. de 2016

Great buying experience on my terms. Dealer understood I am not an emotion buyer. Once that was determined process went smooth. Requiring at least 25 words in my review is rediculous. Almost enough to make me not do survey.

Ed C.

31 de dic. de 2015

Simple and easy. No problems at all. The staff was professional and prepared to complete the transaction in as little time as possible.

Milad S-A

30 de dic. de 2015

I did not only have a great time but they are really taking a risk with me and that just shows how much they are willing to show they care about their customer to brand relationship. Which has definitely made me feel comfortable with stating Ford my car brand from now on.

rocky

29 de dic. de 2015

I want to revise my review I was very happy! I received a great truck and the saleman, kent was super thank you! very much!

Lisa

28 de dic. de 2015

Great Experience as always! always use the same sales rep, Cindi she is great!

Tim & Gerry Essink

28 de dic. de 2015

This was the best experience we've ever had buying/leasing a car. Jake was friendly, personable and very likable . . . laid back and not pushy! The next guy, the deal maker guy, I think his name was Alan, was also very personable and likable. We love our vehicle and what a joy it was to get it! We would definitely recommend Jake and Lithia to our friends and family! Congrats Jake on selling your first 'showroom' vehicle! :o)

Four wheeler 1

26 de dic. de 2015

Actually purchased the auto over the phone. Salesman Kurtis Nourse worked with me to make the purchase easy. Car was ready and detailed on the day of pickup.

New car buyer

26 de dic. de 2015

wanted to test drive the model car I was interested in. Liked the car, had almost all the features I was looking for. Negotiated a fair price for the car and purchased it.

Randy

26 de dic. de 2015

Good Service- Salesman was extremely helpful and knowledgeable

Greg Johnson

26 de dic. de 2015

We had an absolutely GREAT buying experience with Victor. He went above and beyond with explaining all the features of our new truck. He understood the vehicle like the back of his hand. ..mechanical and technical features as well. Thank you for everything Victor! The finance department was VERY straight forward and easy. .NO hassles or pressure. .again THANK YOU! Greg and Gina Johnson

Larry Smith

24 de dic. de 2015

Grant did an excellent job. Was kind and patient. Thank you. Will be back to shop in two years. Look forward to working with the service dept.

Rick Meyers

24 de dic. de 2015

Great service ! Awesome finance department and kind sales people.

craig

23 de dic. de 2015

got the job done it the second car we have bought we drive from Jerome just great place to buy Neris work real hard to get the best deal for us thanks

ronbo46

23 de dic. de 2015

I am happy with my purchase. The F 150 was not on the lot so they had it brought in. What else can I say?

PenBell

21 de dic. de 2015

Made a phone call in the morning and I was out the door in a very short period of time with my brand new car! No Muss.... No Fuss experience! Thanks for a great experience!

LGanske

21 de dic. de 2015

We were treated very well and we are in love with our truck. They found us exactly what we wanted. The process was fast and easy

Paul Saccoman

21 de dic. de 2015

I would highly recommend Lithia Fords, Sevice Department, and Sales Department to anyone. Their people are courteous, professional, and very friendly. I had my vehicle in for service lately and during the service I asked Allen, who is a Sale Manager, about a new truck that was on the lot and he jumped through hoops to see that I was going to drive that vehicle home. He hooked me up with Todd in Sales and I did drive that new truck home that evening. I do business at Lithia because of the personal relationships I have developed there.

Justin Lobaugh

20 de dic. de 2015

Lithia ford of Boise was awesome! They took care of me, an 18 year old with no credit and put in the most badass car with a super low monthly payment! Those guys rock! Thanks Allan and Steve!

Dave

19 de dic. de 2015

Randy is great !! Very helpful, knows his product extremely well and is very straightforward. A pleasure to do business with !!We will suggest for others too contact Randy.

T

19 de dic. de 2015

Knowledgeable and pleasant sales staff, a professional management staff, and a great truck.

kenrich

18 de dic. de 2015

They gave me a great price for what I was looking for. I hate the "pricing game" that is played and they gave me bottom dollar up front so it didn't waste my time or theirs.

Brian Carlson

17 de dic. de 2015

It was a reasonably nice experience buying the car from them. I have dealt with them before too.

yarbyarb01

16 de dic. de 2015

Called up Steve Swift out of the blue inquiring about a Ford Fusion model on the lot. He gave me all the details and then I spoke with Dave about my trade in. Drove over from Oregon and I was in and out of the dealership in about an hour which I thought was great time! Everyone was nice and the explanation of things were very thorough.

Admrial

15 de dic. de 2015

From our first introduction to Christobal Florian, through a very rainy truck selection process (weather was a problem), though financing, and check out, the process was smooth, and customer friendly. This is the third vehicle we've purchased from Lithia Ford and each time the process has been friendly, and efficient. This is a dealership we have found to be highly dependable.

Ken

14 de dic. de 2015

This is the second F 150 I,ve bought from lithia of boise. Rod Bradley was our salesman both times and made the purchase very enjoyable and easy. Will return again for our next purchase.

New fusion owner

14 de dic. de 2015

Great experience. Very helpful and easy to do business with. Will return for our next purchase. Found exactly what we were looking for right there.

VG

14 de dic. de 2015

We came to the dealership not knowing if we wanted a new car or lightly used one. Our salesman was very polite and knowledgeable. He showed us several models and we test drove two cars. We were not sure what to get so we went home to think about it for a day or two. Our salesman was patient and called us to keep us updated. When we came back a few days later the car we wanted was sold but was informed that new cars (like the one we wanted) were being shipped. Our salesman went inside and came out to let us know that they just off loaded a new car that we wanted and was in the back (not even on the lot yet). When he drove it around front we knew it was the right car and the right price. We bought that car and love it. We will recommend Lithia to our friends who are in the market. They have great prices and the car buying experience was very pleasant.

Ford Owner

8 de dic. de 2015

We were pleased with our salesman, Grant Bothen. He was very patient with our indecisiveness. Provided answers to all of our questions and was pleasant to be around. Not pushy. We are enjoying our new Ford F150

Ken Findling

4 de dic. de 2015

Rod and Allen were very helpful and my wife and I very much enjoyed working with them. They were eager and willing to answer our questions and research the history of the vehicle we were interested in purchasing. These guys were very professional and Lithia Ford is an impressive dealership. We purchased the pickup ! Thanks Guys !!!

firsttimebuyer

3 de dic. de 2015

Pleasant interaction with sales rep, who listened and showed us possibilities; finance person very professional and efficient; service person acted like a real person, going extra mile for us

J Customer

3 de dic. de 2015

Cindy was great, I had been looking for an Escape w/ exactly what I wanted in options and color , so when I arrived at the dealership I knew that they had the vehicle in stock and I was ready to buy. She helped expedite the transaction so it was pretty painless and quick . I really love my new car. Thanks

Ford2016

28 de nov. de 2015

Great experience all around. Great selection of vehicles, friendly staff, easy to work with and a nice service dept. I would recommend Lithia to all my family and friends.

Ed Hart

28 de nov. de 2015

Your salesman Marcos Garcia was a very nice person and easy to deal with, and if I ever need another vehicle I will only buy from him. You need to give Him a bonuce, if not for the way he delt with us we would have gone some where else. Very good job on his part. Thank you Marcos Garcia Ed

Marcus

26 de nov. de 2015

This is the third vehicle we have bought at Lithia Ford. They have always worked with us and helps us get into the vehicle we needed. They are the first place we go when looking for a vehicle, new or used.

Jodi

22 de nov. de 2015

I felt very good at the dealership. Everyone seemed to really want to help me especially kim. My only complaint was the difficulty with getting someone to sit down with me and talk numbers. Everyone wanted the deal to happen and didn't really listen to what I wanted. In the end the deal was fair and the car is great.

MamaOwl

22 de nov. de 2015

I was just as happy when I bought my new Ford Focus Hatchback as I was almost 10 years ago when I bought a Focus! Nic was excellent; friendly, answered all my questions and if he didn't know an answer he found it out for me. The entire process went super smoothly, and I was in great hands the entire time! Even when I was doing papers with Cristian it was great and comfortable, not awkward or time consuming! I was just as happy with this recent purchase at Lithia Ford of Boise as I was almost 10 years ago when I first came to this dealership. Overall a wonderful experience and I will continue to bring my business to this dealership! THANK YOU!

Ben Oakleaf

22 de nov. de 2015

Good dealership, easy no hassle process. Great price.

billjevans

21 de nov. de 2015

I love my new Fusion Eco AWD! It exceeded all expectations.Kim is awesome as always. Two of my co workers have also purchased new vehicles from Lithia recently they too are preaching the praises of their choice. >) Bje

Gloria and Ed Skurzynski

21 de nov. de 2015

We were completely satisfied with the process of selecting the car, discussing options, and courteous treatment that made the car buying process stress free. Kudos to all.

Joe Haas

21 de nov. de 2015

This was the very best vehicle buying experience I have ever. Friendly sales staff and I felt like everyone involved genuinely cared that I was happy with the transaction. I want to especially thank Grant for a pleasant buying experience.

Bretony

20 de nov. de 2015

Very impressed with Lithia Ford Boise! Bought our car last week and couldn't be happier. The whole process was easy and professional! Will definitely come back!

Thrilled customer

18 de nov. de 2015

Awesome service!!!!!! I got what I didn't know I needed. He took care of everything I needed as I transitioned from one lease to the next. So excited about my new car. So excited to work with Lithia Ford

hockey23

15 de nov. de 2015

My husband and I have bought few cars from Lithia and have always received courteous and fine service. My recent purchase was for my granddaughter and as always received great service and the salesman and manager answered every question my son-in-law asked. They' re professional and knowledgeable and honest. Unfortunately I don't remember the salesman's name but he was wonderful.

whydoineed

14 de nov. de 2015

everyone was nice and helpful car was clean and had a full tank of gas. Neris took the time to show me everything I wanted to know.

Ted Tesconi

14 de nov. de 2015

We got a really good deal and enjoyed our truck buying experience.Steve Swift was a pleasure to work with and he delivered everything promised.

Dragon

13 de nov. de 2015

Rod and Cristian were a pleasure to deal with! Rod did a good job of listening to my needs and finding a truck that matched them all. I love my F-150, and got a great deal.

Ms.Red, Joann1

10 de nov. de 2015

Grant was friendly, knowledgeable & professional. Everybody was so nice & things were done in a speedy manner. Will recommend Lithia Ford/& Grant. I was impressed at the short amount of time it took to complete all the paperwork. Also appreciated the fact that Grant was not a pushy salesman, but instead gave us time to discuss between my husband and I what we wanted to do. I wish more salesmen were like him. The same can be said for Mr. Barbin. It was a good experience and I know have my dream car. Thank you, Joann

C h

10 de nov. de 2015

Good service but this survey is not user friendly!!!!! I don't have time in my day for this survey!

Shootfilm

9 de nov. de 2015

Friendly, knowledgeable, and professional are how I would describe my experience at Lithia. Rhett was great to work with. All of my needs were met and I would not hesitate to return to have my Explorer serviced again at Lithia.

chrishansen2

6 de nov. de 2015

The sales guy I worked with, Marcos, was amazing. I wasn't planning on buying a car but with his help he made it happen.

Lucas701

6 de nov. de 2015

Great place to buy a car everything was so easy to understand and everybody was so nice in my car buying experience with litha I appreciate the staff so being so kind and giving me my dream truck

Mark

4 de nov. de 2015

Salesman was honest and very helpful. He quickly provided any information that I asked for.

cindy

3 de nov. de 2015

My 2012 Ford Escape is the best car I have ever owned. I have done all of my car maintenance with Lithia of Boise. I have receive nothing but excellent service from them.

TT

2 de nov. de 2015

I was very happy with the service that I received when I told him that I was supposed to be driving out of town that morning. He asked the technician to put a rush on it and it gone in less than the normal time that it takes. Awesome service!

sandysmith

2 de nov. de 2015

Rhett got my car in for a service bulletin, got it done in less time than expected, no fuss, no muss just done right. All that I can ask.

grooms

2 de nov. de 2015

Rhett did a great job of taking care of me. He had turbo replaced under warranty and set me up with a rental car while it was being worked on.

Jim Lardieri

1 de nov. de 2015

It was a great experience and we got the deal we wanted.

MK

30 de oct. de 2015

From the moment I walked through the doors to the moment I drove off the lot in my 2016 Fusion...exceptional service! Thank you Anthony Laughlin for listening and Cristian Szentanai for fastest paperwork service ever...I am a Fusion convert after years of choosing "only Explorer".

David Wood

30 de oct. de 2015

Kyle in service completed everything 100% as requested on this service visit. I love it when what I want done is completed.

Happy Buyer

28 de oct. de 2015

Great buying experience. The sales person did not use any high-pressure tactics and was very low key and good to work with. The price was already very good compared to other dealers in the area, and I asked for an even lower price and got it. Very satisfied so far with Lithia.

Marjean Mueller

28 de oct. de 2015

My visits for service to my Ford cars have always been satisfactory. I trust your personnel and enjoy owning my Fusion. When I bought the Fusion (which I bought from you) I gave my Taurus to my son-in-law. It's still going strong. When it was time to get a car for my grandson, we found a great Fiesta at Lithia.

Mark Meyer

28 de oct. de 2015

Very good service. Cristobal was very professional and friendly.

Graham Taylor

28 de oct. de 2015

Great as always never a problem at Lithia. I have bought 7 cars here and always had great service.

Robb Vavold

27 de oct. de 2015

With no notice, the dealership squeezed our car into the already busy service lineup to repair a safety issue with our brakes just in time for the trip we were leaving on. We appreciate all the effort made to meet our deadline. The repairs we perfect.

Ed

27 de oct. de 2015

Kent was my salesman and did a terrific job and was very knowledgeable about the car.Also thanks to Gary for setting up the deal.

billymitchell

26 de oct. de 2015

You guys do a really nice job of fulfilling on the promise you state in your service offers. It didn't take very long and you were accurate on your recommendations. Thank you!

Peter Mygatt

25 de oct. de 2015

From the instant we drove up to Lithia Ford we knew we were in for an interesting experience. We were met out front by Grant, a well spoken and obviously educated man who made the buying of our Ford Edge Titanium a delight. And he has maintained contact to make sure everything is OK. Thank you Grant and Lithia Ford.

LimaOhana

25 de oct. de 2015

Not only were we treated with the upmost respect and gratitude, Ben Rice was a complete professional. His humor and realistic view on the car buying process, made us comfortable and trustworthy of his expertise. Ben fought for us! He got us the best trade-in value compared to any other dealership! Not only do we love the truck he recommended, he valued our time and our opion in relation to truck buying experience. We would highly recommend Ben and Lithia Ford to all of our friends and family. Ben Rice is an asset to Lithia Ford of Boise, and we will continue buying our next vehicles from him as long as he is in the car business. Mahalo Ben Rice, you're one hell of guy!

ned

25 de oct. de 2015

This is the second vehicle i have purchased at Lithia. I did "shop" them and they offered the best deal! I purchased the lifetime oil change and look forward to the excellent service they provide.

R S Meridian

24 de oct. de 2015

Could be more friendly and welcoming. Overall professional, just not as friendly as I expected. Also, the waiting environment could be better. If there is a seating area I wasn't directed to it.

misty sterk

23 de oct. de 2015

My car is always serviced quickly and professionally.

Jo

23 de oct. de 2015

I trust Lithia Ford, the maintenance crew, and Lisa and Kyle!

Eric

23 de oct. de 2015

A great experience all around. The repair exceeded expectations and every interaction throughout the process was pleasant.

Bret Armacost

23 de oct. de 2015

We have always been happy with service on our vehicles at Lithia Ford. We were extremely unhappy with the sales managers performance several years ago unfortunately. We chose to purchase our two Ford vehicles esle where.

McCoy

23 de oct. de 2015

The leak was noticed by the person doing the oil change. Which was a good thing. Rhett ordered the part and got it fixed right away. Very pleased working with Rhett. He's a great person.

Dana Moyer

22 de oct. de 2015

The only problem was the scheduling. Took the vehicle in at 8:30 A.M. on friday the 16th, not worked on until Monday the 19th.

C.H. Pitman

22 de oct. de 2015

We have always had good service from all staff.! What more is there to say?

hockie

22 de oct. de 2015

Was happy to find my repair work was covered under Ford's warranty. The service advisor, William Byrd, was great about keeping me informed of the progress on the repair.

Matt

4 de oct. de 2015

Very easy process for repeat customers. Great trade in value

no

2 de oct. de 2015

I have owned Ford Fusions in the past and very much enjoyed them. Rod was very helpful in showing me the different styles and features of the new Fusions.I have worked with Victor on several purchases and he has always been excellent. That's why I always come back and ask for him. Ford products have served me well in the past and I am very pleased with my new Fusion. See you in a couple of years.

Benjamin

1 de oct. de 2015

Everything was good. Just the final thing when signing all the papers if we say no to any add insurance it should be no. No need to keep trying to convince the buyer to purchase insurance

Regina

1 de oct. de 2015

great service did not wait long that was the best part

Becca

1 de oct. de 2015

My vehicle was taken care of promptly and efficiently. The repair came in under the estimate, which is wonderful! Kyle is a great representative for your company.

kristina gough

1 de oct. de 2015

went in to buy a car and had a wonderful experience. a very nice man by the name of Joe had helped me and did a great job. showed me cars that were in price range. he was a very nice man and very helpful. I will defiently recommend ford lithia to anyone looking for a new or used car.

billF250

1 de oct. de 2015

We were looking for a F-250 work truck and found what we wanted at the Lithia Dealership. We received very courteous and efficient service. The entire transaction was pleasant. We thank the Lithiateam for the nice way that we were treated.

rex

1 de oct. de 2015

We found our Taurus over the internet and made our purchase over the phone. Victor and Cindy did everything they could to make the process painless. When we got to Boise, Cindy went out of her way to help us. We found the Taurus to be just as stated on the stated on the internet. We love our new car. Thank you.

Dave

22 de sep. de 2015

My wife and I have purchased four vehicles over the past few years from Lithia Ford Boise. It's always been a great buying experience! Friendly sales people and very knowledgeable. If you have service work done, ask for Rhett.

Larry Henggeler

21 de sep. de 2015

No pressure sales. Our Sales Professional was courteous, informative, and patient throughout the entire process. He understood our budget needs and was genuine about making the deal work for both parties. Our last three vehicles have now come from Lithia Ford of Boise and this was by far the most pleasant experience thus far. I joked with our Lithia Rep Nick that we had never stopped and looked at Lithia without buying a vehicle. He made sure that we continued our tradition and he did it with class. I'd recommend Lithia Ford of Boise and will most certainly be stopping in again to keep up the streak.

Tom

21 de sep. de 2015

I like that the service department is open early on Saturdays and they get the service done in a timely manor.

Nick Fowler

21 de sep. de 2015

In and out, fixed what needed to be taken care of.

JBH

21 de sep. de 2015

When completing the purchase of a lease, the staff went above and beyond in getting the paperwork completed and sent to me out of town. I had tied to use a local dealership and was treated very poorly. One request at Lithia Boise and it was a done deal.

Steve Ahrens

18 de sep. de 2015

Bill at the Service Desk went out of his way to assure that the work on my Edge was completed within the tight time frame I had that day. He explained in detail what was involved in the work that was done on the tire set-up for my vehicle. I appreciated his attention.to detail and consideration of my time.

Mark

18 de sep. de 2015

Excellent service. I went in for a oil change and to get a part replced. No no hassle just what I was looking for.

Dan

17 de sep. de 2015

An appointment kept. Precise communication. Clean comfortable building. Thorough work. Done on time. And all delivered with a caring, personal touch. Can't recall a better service experience. Thank you, Lisa!!

Tsbrown34

17 de sep. de 2015

Thank you for your help. It was a fairly painless process, there were just a lot of people buying that day. Thank you Grant for your patience and help.

mezzo05

17 de sep. de 2015

I have had a year of very good service from the dealership. People are helpful and friendly. They have serviced my car in a timely manner and I am completely satisfied.

Curtis

11 de sep. de 2015

Best experience ever.This is the second vehicle I have purchased From Lithia, and both times were good experiences for my Wife and I.No hard sales pitches, No pushy sales person. Just there to answer your questions. They leave you alone if you ask them to. I had lifetime free oil changes on my previous vehicle and was always in and out at reasonable wait times, and never had to call and make an appointment.Thank You LithiaCurtis

debmell

11 de sep. de 2015

Our truck buying experience was great! The people is what made it that way. Abel started us out on the potential purchase and Gary finished it up. Both were so nice and fun to work with. Then we wanted to check out a problem in the front end of the truck, which turned out to be nothing major, and Kevin found a place for us in his very, very busy service schedule. It was appreciated so much. We thank everyone and will continue to shop Lithia like we always have. Thanks again.

lovemycar

10 de sep. de 2015

My husband asked me to just go look at a couple of cars that we were considering to purchase within the next couple of months. I wanted to go to the movies. Anyhow, I went and OMG I had the best time. Ben, our salesperson was most engaging and informative.. He answered all of our questions and never once put any pressure on us to purchase a car while we were there, and yet we knew exactly what we wanted after spending time with him. It was to be my car so I was pretty particular and upon testing out all of the cars and drilling Ben about the differences, he continued to make it easy when we said we had a car we wanted to trade in. I would go back to Lithia again to buy a car because I truly believe they want to make us happy by giving us all of the information we needed and allowing us to make the decision in our own time.

K Becker

8 de sep. de 2015

Oil change/tire rotation completed promptly and professionally.

shauntracy

7 de sep. de 2015

went in to get a tire rotation, oil and wiper change. needed an alignment too it was discovered and I was in and out in less than an hour and a half. Thanks!

Jack Kaufman

20 de jul. de 2015

Rapid, but careful, service. Cost seemed rather high, but I suppose that that's pretty much how things are. The service from (this Boise) Lithia is beyond good, it's phenomenal. I had an interaction with the Manager of the Boise Lithia that made me a lifelong customer.

whippyskip

7 de jul. de 2015

It is a please to work with Rhett Sheeder in the service dept of Lithia Ford of Boise. He is always helpful and always does exactly what he says. I trust him in helping me with my car.

Misty Sterk

29 de jun. de 2015

Great place, love this dealership, always the best service, very friendly and attentive.

Row Jean Smith

28 de jun. de 2015

Not only is the service dept. awesome, but my Service Advisor - Rhett Sheeder - is exceptional. Rhett always goes out of his way to make sure his customers are completely satisfied before they leave..

Jana

11 de jun. de 2015

They called me several times to update me on parts, work to be done and timeline for completion.

Gus

10 de jun. de 2015

Always have excellent service at Lithia. We have been loyal customers for over 6 years and have purchased 2 cars.

Super Satisfied Customer

10 de jun. de 2015

I have bought a lot of cars over my lifetime, and I am quite picky about various aspects of the process. This was one of the best purchase experiences I have ever had. I had a complicated trade-in financing situation, and the salesman did a bunch of work on it prior to my coming in, as I had asked. Finance was fast and capable once I got there. The entire process was done unbelievably smoothly and efficiently, honestly and fairly. These are not attributes frequently found in a car purchase at a dealership. I highly recommend Lithia Ford.

Eric S.

10 de jun. de 2015

Dave & Shannon got me into a new F150XLT that had every option I wanted, and nothing I didn't. Dave gave me all the information I needed to answer all my questions and didn't pressure me. These guy and gals are awesome!

misty sterk

9 de jun. de 2015

I would refer this Dealership to anyone, they are awesome to deal with.

slc1000atmsn.com

7 de jun. de 2015

Excellent service meeting my specific requests for features; Patience with my questions; Not pushy; Personable during the test drives; Very clear in explaining the technology and features.

Mansfij123

6 de jun. de 2015

We purchased a used Jeep from Lithia 2 years ago that had no bad carfax reports. When we decided to trade it in at another dealer a negative report had shown up after we bought the car. My husband talked to sales manager DAve Shultz. He checked the paper work and said it was not our fault, made us an excellent trade in offer and we purchased a brand new f150. Everyone was wonderful to work with. We felt we were treated very fairly and will do business again with Lithia

Chris_Barnes

3 de jun. de 2015

I can not tell you how much we appreciated the fact that both the sales and finance did not push and they listened the first time when something was said. For example I said I did not care what my payment was that I just wanted to know the final amount owed. Not once did the finance person bring up the payment amount until the end which is exactly what I asked for. Both my wife and talked about how much we preferred the experience with Lithia Ford and Randy compared to our last car buying experience. I could write a novel with what the other dealership (Dennis Dillon) did wrong! The biggest is that they just did not listen period. We will return to Lithia ford for our next car! I wish I could remember the gentleman's name that we worked with in Finance.

billymitchell

3 de jun. de 2015

This was my first time buying a car at Lithia Ford of Boise. It was such a great experience. Dave and Cristian were great to work with and were very knowledgeable. I got a great deal and was in and out in about an hour without the BS of the sales guy going into the mangers office and haggling back and forth. Fair deal all around. I will be back.

C. H. Pitman

1 de jun. de 2015

Kim was a very good person for us. She answered all our questions. The Sales manager and the finance person 2014work with us to make a deal we could manage.

Jerri

1 de jun. de 2015

The service counter personnel are always friendly and helpful. I purchased a maintenance package with my new Escape - so it's great to stop in and get serviced quickly. They rotated my tires that was an extra - I didn't know until I came to pick, but I am happy with everything else. BTW - Love my ESCAPE!!!

Jim Grigsby

1 de jun. de 2015

Jay Gentle did an exceptional job for me. We have been working together over the past few months to find me the Ford F-150 of my liking. He was always very professional, helpful and supportive during this entire process. Great Salesman.

Bill1984

1 de jun. de 2015

Honestly, your pricing is hard to beat and to make a deal was easy and straight forward without much back and forth. Once the deal was done you got us in and out which I appreciate.

Fixerman

29 de may. de 2015

I have 3 Ford vehicles and I always bring them to Lithia of Boise for service. They consistently come in under the estimated cost of repairs and Rhett Sheeder is a great asset to the dealership. I always enjoy working with him on any issues I have with my rides.

Judy Davis

23 de may. de 2015

Short wait, courteous service desk. No problems. Had good visit with car salesman while waiting, informative, but not pushies

Bea Broker

21 de may. de 2015

We had a positive experience and appreciated the knowledge, friendliness and assistance provided by the two young gentlemen who worked with us. Thank you.

Victor's car

21 de may. de 2015

We appreciate the service we have received from Lithia. We were taken care of quickly, and Rhett kept in touch with us until the work was done.

D Cano

20 de may. de 2015

I have been a long time customer with this dealership and have purchased many vehicles from them.

BoiseFireTrucks

20 de may. de 2015

My service advisor was Lisa, who remained in contact with me every day during my vehicle upgrade. I had the Lincoln Navigation option added, which required a new unit to be installed. The first unit was not working, so they had to re-order a new unit. It was supposed to be overnighted for the next morning delivery, but did not arrive until two days later. Lisa called every day to let me know what was going on. As a Lincoln owner, the service department gives a loaner Lincoln for service work. I received a similar Lincoln MKZ that I have from the service department. Lisa told me to use it as much as I would normally use my own car. When the installation was complete, Lisa called and gave me the good news. She apologized for the late delivery of the new unit (I do not consider this any reflection on the service department; it was the delivery company delivering the part.The unit was correctly installed with no marks anywhere to indicate a new installation. Since I had thoroughly read the owner's manual, I already knew how to work the Navigation (the Navigation in the loaner did not hurt, either).I am completely satisfied with Lithia Ford-Boise in everything they have helped me with, from the initial purchase of the new car to every service need I have had.

DCsport

17 de may. de 2015

Great people - I purchased an F-150 at an agreeable fair price, no pressure or sales pressure. I was in the process for 3.5 hours (I had a lot of questions) and it was like having a casual conversation in someones home.

DCsport

17 de may. de 2015

Great people - I purchased an F-150 at an agreeable fair price, no pressure or sales pressure. I was in the process for 3.5 hours (I had a lot of questions) and it was like having a casual conversation in someones home.

Scott Rogers

13 de may. de 2015

Our new car purchase went very smoothly and we got a great car at a fair price. The staff was friendly and helpful, from sales through financing.

Steve

12 de may. de 2015

We faced a real "time" challenge - lease on 2013 Edge expiring, and had problems with another area Ford dealer in finding a 2015 Edge before the original lease expired. So went to Lithia Ford, and Dave Balbas more than went the extra mile in locating a 2015 Edge that meets our requirements and expectations. Great job by Dave!

baffler

11 de may. de 2015

I got close to the deal I wanted without a lot of pressure and they didn't take up a lot of time. I was appreciative of that.

Craig Fisher

5 de may. de 2015

The overall "sales" experience was excellent. Sales personnel were friendly and knowledgeable with each type of vehicles (Fords- Lincoln's and SUV's) we had looked at. Service personal were friendly, their estimate for the time it would take to complete the service was "right on".

CRAIG HAMILTON

5 de may. de 2015

THEY TOOK CARE OF MY TRUCK IN A VERY QUICK MANNER, AND ARE ALWAYS FRIENDLY TO ME WHEN I ENTER THIS STORE.

Bobkca

28 de abr. de 2015

Quick, affordable service, no problems. I have never had anything but prompt courtious service.

cabell

28 de abr. de 2015

Amy of the Fast lane was great and helpful;Jacob, our shuttle Driver was great, and helpful in coordinating. Good pair...ThanksI'll be back in the Fall...Benjamin Cabell

Cheryl P

23 de abr. de 2015

Rhett is my dedicated service rep. I call him when our cars need anything - and sometimes I call him with crazy questions like, "where do I go to do a long term car rental"? He always has the answer.During this last visit not only did what I asked him to do (change the tires), he suggested an oil change and inspection. Turns out the car was out of alignment and has a slight oil leak. Doing everything at one time saves me from bringing my car back for a second visit (Lithia location is not convenient for me but the service is worth the drive). We own a Subaru and a Toyota Tundra - both of those service centers are close to the Lithia location. I choose Lithia because of service and I trust them no matter what make or model of vehicle I have.

Justryan2

22 de abr. de 2015

We have an older pickup and they help us maintain it at the best possible price and let us know if it really needs fixed or if it is something that doesn't effect keeping us on the road.

mjAdams1

18 de abr. de 2015

I've now requested the factory grime be cleaned from the inside of the windows three times, each time I've been told it had been cleaned. Each time they have not been touched.

Sharon

15 de abr. de 2015

Every facet of my recent car purchase was painless. Nicholas Gurule made it pleasant and stress free. Although there were vultures circling in the parking lot we had an appointment with Nicholas (he had recently sold my daughter a new Ford Focus) who helped me decide on the perfect car for me. He showed me what I wanted to see, not what he wanted to push. He is very knowledgeable about the different models and the certified used vehicles. When I decided, he quickly and efficiently filled out everything and passed me on to the finance person. I can't remember his name but he was efficient and informative as well. When I traded in my old car, I forgot my garage door opener. I called the next morning and the lady who answered the phone was extremely polite and assured me they would find it and keep for me. I went in later that afternoon with the second key for the old car and the title and there was my opener at the main desk. I had to get a second key for my new-to-me car as it was missing so I was helped in the service department. EVERYONE I have had contact with at Lithia Ford was polite and attentive. I can't say enough nice things.

Elaine Peck

14 de abr. de 2015

Relatively timely which was nice since I had an appt. Customer service people always remind me I don't need an appt but I purposely make one since I spend several hours waiting when I just show up for "The Works". Gave that up a couple years ago.And I just filled out similar survey for this visit this morning.

Dwaine Strand

14 de abr. de 2015

In all of our dealings-purchase and service ,we have been totally satisfied with the courtesy, friendliness, and knowledge of your staff.

Jeff

12 de abr. de 2015

Recently my wife and I purchased a 2015 GT Performance Package Mustang from Lithia. We have purchased a few vehicles from these guys and all I can say is "TOP NOTCH" customer service and zero problems with negotiations. The gentleman that we have dealt with on several occasions (Alan and Kent) have always been there to take as much time to put us in the vehicle we are interested in. They aren't just there for business, but they are truly a part of our family in so many ways. We have had some financial issues based on medical problems that we've dealt with and Alan and Kent have always been up to bat for us to make it work for our family. Even though dealerships are there to make money, Alan and Kent have a conscience so families or individuals do not put themselves into a financial hardship. Overall I would recommend to deal with Lithia of Boise to purchase the vehicle your looking for and I would tell you to ask for Alan and Kent to fulfill your dreams on your next vehicle. Those two guys are best on what they do and have plenty of knowledge.

Ron

9 de abr. de 2015

Today was fast for some reason as not many people were there for service. Good price for oil change and tire rotation.

NewPickupBoise

9 de abr. de 2015

They gave me what I wanted at the price I wanted to pay. Everyone was friendly and very interested in making sure I was happy with the purchase as a whole.

Ann

8 de abr. de 2015

Good buying experience, per usual. Salesman was knowledgable and helpful with every aspect of purchase from looking to final purchasing. Thank you, Cody Bennion!

Whistlers

8 de abr. de 2015

My wife really loves her new car. She has never had a new car so thank you for helping that come true for her. Enjoyed the experience.

Greg U.

6 de abr. de 2015

Friendly personnel and knowledged about the issue. The problem was discovered during a routine oil change.

Cindy Downer

2 de abr. de 2015

Excellent service and friendly. Nice clean facility

Dennis Moren

1 de abr. de 2015

I bought a 2011 f150 with low miles in Nov, Trans started to shift from 1st to 2nd and felt like someone just hit me at 75mph. Kevin H. (service writer) got me in and understood the problem. After his trans expert looked it over he called and said it needed to be there awhile. Bad part of this is I was going on a vacation with my family the next day. Allen (sales manager) took care of getting me a rental car and went over and above to take care of this issue. I will buy another truck or car from them.

EDGE

1 de abr. de 2015

We are repeat customers. Steve is a very kind and thoughtful salesman, always helpful with all aspects of the sale. We appreciate everyones smile and helpfullness.

kcstargzr1

30 de mar. de 2015

As a repeat customer, I have found Lithia Ford to surpass other local dealers in the quality and excellence of service provided. Why go anywhere else? Job well done!

Chris

28 de mar. de 2015

Rhett is always friendly and professional. He makes sure customer satisfaction is top priority. Would highly recommend to others and we will be back in the future.

Lance

18 de mar. de 2015

I didn't get exactly what I wanted, but the staff was friendly and helpfull

Brent B

18 de mar. de 2015

I purchased this vehicle for my daughter in October of 2014. We live in California, but I was assured from the sales rep that they handle transactions like this all the time. Long story short, after months of trying to get this car registered and the dealer pointing fingers at the CA DMV, a DMV agent took pity on my sobbing wife and helped us get the vehicle registered. I received registration yesterday (3/17/15) only to learn that title is still in the name of Ford Credit. Ford Credit says the dealer never sent them the title and I now have to go back to Lithia Ford. I will NEVER buy a Ford product again.

Terry Niendorf

15 de mar. de 2015

Truck salesman knows the F-150 really well. Service facility appears sell staffed and well organized. I think they could use a quick car wash.

Lynl

15 de mar. de 2015

Work was scheduled for 2 days. However, the work was done in one day and the bill was $100 less than quoted a couple of months earlier. Jeff was not available when I arrived. However, he called me at home later and updated the status of the car. The work was done professionally and I appreciated the ride to and from my home. Good Work to all. Thank you

Mike M

14 de mar. de 2015

Highly recommend Lithia Ford. Great people, easily to deal with both for purchasing and servicing our Focus! Lisa was terrific handling normal service and a warranty issue. Easy in and easy out!

Al W.

12 de mar. de 2015

I was pleased with everything that Christobal did and the help he gave us with this purchase. The only problem we encountered (that Chris had no control over) is, there was only 1 key. Being that it is a keyless entry, we purchased a matching blank, but when we asked Chris if he could help us get it coded to our car, he told us that being that this was a Dodge, we would have to take it to the Dodge dealer. Unfortunately, we are in our 70's and living on social security and we will have difficulty paying for anything to the Dodge dealer.

C Brooks

10 de mar. de 2015

Staff always friendly and courteous with work completed in a timely manner.

justindoty

7 de mar. de 2015

I found my Ford Escape for much cheaper at Lithia Ford in Boise than the local competition. I was very comfortable with Cristobal who was very honest and wasn't a high-pressure salesman. We are very happy with the vehicle, with how fast the purchasing process was, with how much they gave us for our trade-in, and with how comfortable they made us!

Steven Miller

28 de feb. de 2015

Just had an oil change and rotate but the service was very good. Very polite and courteous service people.

Tom Yount

28 de feb. de 2015

I've only had the best of service at Lithia Ford in Boise, ID., and I bought and had my Ford serviced there for the past two years.

Michael Eldridge

27 de feb. de 2015

I was very with the overall experience I had with the dealership and my sales person. I was treated with respect and was not pressured. The people I worked with were professional and concerned with customer satisfaction.

gliverson

26 de feb. de 2015

I'll be quite honest, I liked my experience with Lithia this time! Because of this experience, I will undoubtly give Lithia a try again. I would recommend friends look at Lithia vehicles too.I enjoyed working with my salespeople (Randy) was so helpful and easy to talk to. I have tried before to buy at Lithia only to wonder why I ever bothered..... this time was NOT the same at all. I came away with a good feeling and still appreciate how they seemed to genuinely want to work with me reasonably.Thanks guys!

garbage_hereatyahoo.com

21 de feb. de 2015

The Ford tracking website, www.cotusb.ford.com, needs some work but the dealership has no control over that. The dealership did all they could. Even accommodated my request to NOT mount the default front license plate bracket.

David

20 de feb. de 2015

Excellent work. Need to put 50 characters so I'm typing just enough to complete the review.

Mball

19 de feb. de 2015

Rhett is very customer focused while achieving the ultimate goal of repairing the my Vehicle. Service was performed and I was able to pickup the vehicle the same day. Awesome Job!!! Thanks again Mike Ball

Bill Connors

17 de feb. de 2015

Great dealership! Happy this dealership cares about its customers and it community. It was a great experience, glad the dealer is a member of the local Chamber of Commerce!

S. Brown

16 de feb. de 2015

I was getting ready to leave town and needed a urgent repair on my vehicle. They got my vehicle in and out in time for me to make my trip.

Paul S.

15 de feb. de 2015

I purchased a 2014 F150 From Lithia Ford. They had a great selection and a fair price. It was a pain free process. I will definitely be back for my next vehicle purchase.

Matt Thorusen

14 de feb. de 2015

Our service writer is fantastic. We do not deal with anyone but Ryan.

Basque Baby

13 de feb. de 2015

I will not take my car to my local FORD dealer! This dealership has been great to deal with!!

Lizze

13 de feb. de 2015

Lithia was great! They were able to get my car in right away and get the work done faster than they originally told me! Their customer service was great and the rep I worked with had remembered me from coming in several days prior! After dealing with some places with bad service Lithia was amazing

Leslie Reedy

13 de feb. de 2015

Very good service from Ryan in the Service department

chosengirl

13 de feb. de 2015

Randy and Cody handled my situation with ease and grace. Always kind, always positive. And they got me into the car that I wanted. My experience with Lithia Ford was excellent.

Susan A

10 de feb. de 2015

Awesome place and the staff.. Well!! Highly recommend!!

The Ingalls

6 de feb. de 2015

They did a great job, and it is really irritating to have to write a paragraph when saying they did a great job should be enough.

Steve North

5 de feb. de 2015

Dave Balboa is an excellent sales rep. He always listens..and meets our needs. He is a pleasure to deal with.

MARTIN PONCE

3 de feb. de 2015

thanks for everything lithia ford great buy.on new F-150.THANKS!!!!!!!!!

Martin

2 de feb. de 2015

Excellent.customer service friendly people. purchased a new f-150 and got very good care.they care about their customers great experience. will come back again.Thanks again!!!!!!

Kevin Friedel

31 de ene. de 2015

Kevin our service adviser is always so professional, friendly, knowledgeable, and all around awesome. We continue to come to Lithia Ford to work with him and our truck has always been serviced within time frame as promised and at a reasonable price. All service personnel should be like him, he represents your company extremely well! Thanks again Kevin for a job well done! You rock!

Kyle Albert

30 de ene. de 2015

Rhett in service always takes good care of me. This time it was a coolant leak in my son's ancient Explorer, which his guys tested and which he honestly told me how to care for. The only cure for it would be a new motor, and that's not in the cards for this car. Rhett was great about follow-up and contacting me to let me know what was being done, costs, etc. It's that level of personal customer service that wins and keeps customers. You can bet that next time I need a serious repair or have a potential purchase to be checked out his phone will ring.

NickV

30 de ene. de 2015

I have bought many cars at Lithia, and the Gentle boy's have taken car of me for 25 years. Always a pleasure to work with.

Heavysledz

30 de ene. de 2015

This is the 4th vehicle I have now purchased from Lithia Ford of Boise and the second that I have worked with Jay Gentle as my sales consultant. Jay's professionalism and desire to win my business is why I keep coming back. He presents himself well and his knowledge of his vehicles is spot on giving me confidence in him. I feel as if I got the best deal possible and left with a new vehicle and no regrets that I made the wrong choice. Due to me and my wife's work schedules, we did the majority of our "shopping" over the phone and email. This was very convenient for me and my wife and saved us a lot of time prior to narrowing down our selection and actually heading down to the dealership. Jay stayed late on a Friday night to make sure I was taken care of and that I left with a new vehicle. Also, the follow up calls to check and see if I have any questions and if I am happy with my vehicle are refreshing and shows that he cares about his customers.The service dept. is also very courteous and professional. I had little or no wait when dropping my truck off to get the spray-in bed liner installed. I was offered a ride if needed and was given a call letting me know my vehicle was done and ready for pickup without me having to call and check on the status. I was even told to bring it back if I wanted a free car wash since they can't wash it immediately after installing the bed liner.The overall experience was very positive and from the point I walked in the door to the time I left with a new vehicle was less than 1 hour.....you could not ask for more.

Jeff

29 de ene. de 2015

Great customer service and willingness to ensure I had the best car buying experience possible.

Michael Blakely

27 de ene. de 2015

Very nice experience! Naris was very knowledgable. we were interested in buying a used vehicle, and wound up leasing one. it worked better for us. we purchased a used vehicle from lithia in the past so it was an easy decision for us. Everyone is awesome! We will be back again. The facility is very family friendly, and such a great atmosphere. Thank you!

Bruce

23 de ene. de 2015

Too much paperwork. You are making me type too much. Just let me give you a simple review.

Cinzia

23 de ene. de 2015

Very good customer care. The appointments have been on time. The car now working fine. I would recommend the Lithia Ford dealer to my friends.

Linda Delle

18 de ene. de 2015

The price was great for an oil change and all the extras. Also, it was time to change my wiper blades, which lasted almost 2 years. I'll continue to buy the Ford factory ones!

Craig Hamilton

15 de ene. de 2015

it just took a little longer than i thought it would but overall i was very happy.

bdeakins

15 de ene. de 2015

2015 F150 purchased from salesman Dave...excellent experience.Pickup bed cover purchased for above truck from Ryan...excellent experience.Sales Representatives were friendly and patient.

Jo Ann

7 de ene. de 2015

This is the first time in 40 years I have truly enjoyed buying a car. All car dealers should learn from Lithia Ford from their sales department to their service department.

Dave boots

2 de ene. de 2015

I was very happy with the overall experience at lithia. Steve swift was awesome, no pressure and he wanted to make sure I bought the correct vehicle to fit my needs. Shouldn't I get a referral fee for sending Ron Johnston to lithia to purchase his 2014 lariat?

Elton Wardlaw

2 de ene. de 2015

I thought everything was very well handled. The sales lady was very nice.

James Allen

2 de ene. de 2015

Excellent. I don't want to buy a car anywhere else.

Steven Siebers

29 de dic. de 2014

They told me going in approximately how long it would take for the repairs and the oil change. At the estimated time I received a call to pick up the car. I like that they stayed in the estimated window. It allowed me to still get a few things done and have the car in the afternoon when I needed it.

John colgrove

29 de dic. de 2014

Used this company for several years. Always had above and beyond service. Lots of scum out there in the care wield, not these guys, I truly appreciate them and trust them.

Jay D. Sanderson

27 de dic. de 2014

I have been waiting for over 30 years to finally get what I think is the best Lincoln built. The lines, tail lights, and roominess, along with the expected luxury ride is built into my 2015 LIncoln MKZ. I am still reading the owner's manual only to find that there is more to my new car than just bells and whistles. I am impressed with the safety features, ease of getting into and out of the car (I have health issues), and all of the other "things" that come with the car that make it worthy of the name "Lincoln".So far, my MPG rating is better than my previous Ford Edge, sitting at a cumulative 20.3 with just in-town driving. I can't wait until I can get it onto the road. And, the gauge showing the current gas mileage is important, as it is helping me to better control the car to the area I would like the mileage to be. The comfort is phenomenal, and at this time of year, the heated seats are well worth the part of the car.The handling is excellent and moves without any effort along the road and around corners. I have it set on Normal, just for those reasons, but will eventually try out the Comfort and Sports modes. The CVT transmission is smooth in the shifting. The only part I did not like was that there is a noticeable shift right at 35 MPH. With most of the speed limits in my area at 35 or greater, I try to keep the speed above the 35 to avoid the shiftings. Otherwise, I am completely happy with what I have purchased.

Michael Adams

24 de dic. de 2014

Nicholas was great in helping me find the right car. I had done quite a bit of research and new what I wanted. He was able to point me to the vehicle I was looking for. He was great in getting me in and out without a lot of hassle.

Steve

15 de dic. de 2014

This is my 3rd car from Lithia. I have always felt they listened to my needs.

Lynda Hartley

13 de dic. de 2014

As always, a good job and the car wash was much appreciated.

Kim

9 de dic. de 2014

We are returning customers again, it's a pleasure to say that we are highly satisfied with all our shopping needs at Lithia Ford in Boise. My husband has upgraded his truck with a new 2015 Ford F350 diesel and I upgraded to a 2013 Navigator. The salesmen we worked with go beyond what is expected. They take the time to make sure our needs are met and the paperwork is done quickly and proficiently. We highly recommend Lithia Ford to all our friends and family. Lithia takes good care of their customers!

D McCullough

8 de dic. de 2014

Service personnel are courteous and professional is all respects. Customer waiting area should be examined since there is only one toilet stall in the men's restroom, which is used by both employees and customers who are having their vehicles serviced. During several visits it was necessary to wait an unreasonable amount of time for a vacancy in order to utilize the men's facility, which for a large volume dealership is more than somewhat lacking. The free coffee and TV are appreciated but something needs to be done to resolve the restroom dilemma. It is more than a laughing matter when a customer has medical issues which need to be addressed in a pleasant manner, rather than a first come first served basis. Unacceptable!

BoiseMilwakee

8 de dic. de 2014

We are excited to share with you that most of all our vehicles have been purchased from Lithia. The customer service is the best around. No pressure to buy but the salesmen are there to answer any questions. The life time oil and warranty packages are amazing and priced just right. With our last trade in vehicles we even had credit from previous warranty packages we had purchased that had not ran out. I recommend anyone buying a new or used car or truck to check out Lithia Ford in Boise they will have the best selection. Thanks Lithia!

Scott E.

6 de dic. de 2014

Best Car buying experience yet. I have bought new cars in the past and this last purchase was the best yet. In the past it has taken hours to negotiate the price set terms and get out the door. I spent more time selecting my new F150! My sales rep was very knowledgeable and took extra time to explain everything from engine type to the features that were available on each model. I am happy I chose to work Lithia Ford job well done guys...

Ryan & Reeva

6 de dic. de 2014

My wife and I went to Lithia Ford in Boise to look at a 2014 Toyota RAV4. When we arrived we were greeted by Victor on the lot. He was very personable and charismatic while not being pushy. We took a test drive and I explained to him what we had to offer. We went inside and he crunched the numbers and 2 hours later we had our new suv. The experience was quick, painless and Victor was a great guy. I definitely will be referring our salesman and Lithia in general to anyone who wants a great car buying experience.

Dennis Moren

4 de dic. de 2014

Cody (salesman) was the best I have ever worked with in 30 years of buying autos.

Charles K

3 de dic. de 2014

Lithia Ford has the most friendliest personnel I have ever delt with, I read the mission statement and they live up to it

Kristy

20 de nov. de 2014

Friendly staff! Didn't over sale me on things I didn't need for my SUV. Told me what I needed and gave estimates and was willing to take care of the issue, tires. Something I know I already needed.

John and Debbie Lee

20 de nov. de 2014

Hey you guys! What a super job you did. You heard our questions and concerns and answered them all. Then you gave us back a really clean car!!! You rock and we think you are fantastic.John and Debbie Lee

Tom Haley

12 de nov. de 2014

Every person my wife and I interacted with at Lithia Ford of Boise was professional, personable and very easy to work with. I would highly recommend Jim Sterk, Ben Rice and his team to friends and family planning on purchasing a vehicle.

John Hopson

10 de nov. de 2014

The repairs were all completed as stated by the service writer, Rhett. The person was very efficient and courteous, they had a car ready for my use while the repairs were being completed, and the work was completed on time. Overall outstanding service. ,

K.S.

6 de nov. de 2014

This is the second vehicle I have purchased from Lithia. I also deal with the parts and service departments and without exception and no matter who I work with I always get a sense that customer satisfaction comes first. Nicholas Gurule was a distinct pleasure with whom to negotiate my purchase. He has a great sense of timing knowing when to employ a refreshing sense of humor and to know when its time to be professional in thoroughly answering questions and handling all the customers needs.

steve.christensen.142

6 de nov. de 2014

Other dealers need to take a lesson from Lithia Ford. Prompt and approachable, when we (my wife and I) drove up, the usual vultures were nowhere to be found. We already had an appointment and it was so low keyed, that it was like being escorted to our dinner table at a resturant. Since we double booked the appt, there was no hassle. After looking at the vehicle that we wanted, the entire process from beginning to end was less than two hours. That includes the test drive and when we took the keys, the suv was washed and had a full tank of gas. That was unexpected, but that is service. Our old suburban was well worn and tired. We took the sub on a 1000 mile trip the first week and not one issue. I hope to do more business with Lithia as they are a dealer you can trust. Many thanks and keep up the excellent service, your customer appreciate it!

Bonnie Z

2 de nov. de 2014

Needed new rear brakes. Pads were shot. They got it done very quickly and braking is much much better now.

Brent Bisnar

1 de nov. de 2014

Gary has a great personality, was responsive, and easy to work with...

Kyle Albert

1 de nov. de 2014

Rhett, our service rep at Lithia, took great care of us. Unfortunately, there were some delays in getting the correct parts for the transmission rebuild. However, he stayed in touch with us at every step and let us know what was going on. He also threw in a few little extras to make it worth our while. We decided to get the transmission in our son's ancient Explorer rebuilt by Ford because of the warranty and the fact that he's going to school in Montana, where there aren't a lot of good transmission shops, but where every decent size town has a Ford dealership. We knew it would cost us more than other repair shops, but we knew the work would be done right, with good Ford parts, and it would be backed up with a 3-year warranty. Rhett handled the details and even though the car was in the shop longer than it would have been at other shops, he saw to it that the work got done right and to our satisfaction.

Patricia Rodriguez

31 de oct. de 2014

Process was fast. The wait comfortable. Technicial who greeted me was pleasant and helpful. Thanks for the fine service.

Melissa

27 de oct. de 2014

I promise that when I am in need of another car or a new one, I will go to Lithia first.

cchershine

25 de oct. de 2014

I am so glad I choose Lithia Ford for my vehicles recall notice. While my car was being repaired Ryan called to advise me that my vehicle also had a additional recall. I was not aware of the recall as of yet and he addressed the repair while my vehicle was being serviced for the scheduled recall. I did received the additional recall notice a few days later in the mail. So it saved me from having to schedule additional service appoiontment! I was also advised of the need for an air filter- Thank you for checking my vehicle for the little things I can overlook.

Brian Sangster

23 de oct. de 2014

I had my oil changed and tires that I had bought at Lithia rotated. They did this at the usual low price and also gave my car an inspection and let me know of a few things that were due to be attended to. Lithia has a complete history of my car and have always made sure it runs perfectly when I leave with it. I have no need to go anywhere else.

Dave McCullough

21 de oct. de 2014

This is my second vehicle purchased from Lithia Ford. Sales expertise and customer oriented service is the reason we went back to Lithia. Thanks.

Gloria

21 de oct. de 2014

Always treated right at Lithia Ford of Boise. Wouldn't go anywhere else for buying a car or service.

builtbyvern

21 de oct. de 2014

Bought a used truck. It was high miles so I expect maintenance down the road. I did not expect to drive home a vehicle leaking oil though. The morning after I drove it home, I noticed fresh oil spots on my driveway (which had none before). They agreed to look at it and told me that after looking underneath it and thoroughly inspecting it, that it had no leaks. I was thrilled until now, a week later, I've noticed numerous oil spots under and was even able to see fresh oil leaking off the oil pan under the car. Not sure what they did, but it definitely wasn't looked at very thoroughly, if at all. Now I have a leaky car that's 2 weeks old and needs repaired. I've been very, very patient and calm, but they're now treating me like an irate customer and haven't responded in 3 days.

Matt Larson

20 de oct. de 2014

I was 900 miles from home when my truck had a catastrophic transmission failure. My family and I were desperate to get back to our lives in So-Cal and the unknowns and hassles of taking the truck in for repair and traveling back to pick it up were more than I wanted to deal with. I took it down to Lithia Ford/Lincoln and they gave me a very fair price on a trade-in; especially considering the fact that the truck wasn't running. I figured that between the trade value, repair costs, and travel expenses, I netted exactly what I would have got if I sold it in running order to a private party, minus the hassle. As far as dealerships go, Lithia Ford has it all. Inventory: There were 366 F150s on the lot to choose from; Service: I never felt pressured, the sales team seemed genuinely concerned about getting me into the right truck, and they have legitimate product knowledge;Price: Lithia is a volume dealer. Their up-front price was better than what I could have negotiated at any So-Cal dealership (I did the research).I'm loving my new F150 FX4! I'll head back to Idaho for my next Ford.

Dan Davis

18 de oct. de 2014

I've had this car in at this dealer for a couple of warranty repairs in the past and just recently for regular maintenance. They were always very helpful and professional, definitely going back.

Dwaine and Sandra Strand

14 de oct. de 2014

We dealt with Gennadiy Barbin and Neris Saric in purchasing our Ford C max. They are both excellent salesmen. They answered all our questions and were so pleasant. The day we actually purchased the car we dealt with Neris and since then we have been in and talked to both of them with our questions. It has been a very happy experience. We would recommend them to anyone needing a car.

Kelly mangoutta

9 de oct. de 2014

I was really impressed and surprised how I was been helped by Shannon and Cindy to get my jeep compass I was desperate but the made it easy in less than three hrs by trading my old car and helping me with a new loan.Thanks to you Shannon and Cindy I really appriciate your help, and I'll strongly encourage people to go by cars at the Boise Lithia Ford

Tammy

9 de oct. de 2014

I knew what I wanted before going into the dealership and my salesman was quick, thorough, and really easy to work with. From start to finish, 2 hours. I am very pleased and I love my vehicle. Lithia Ford is professional, honest, and fair.

camry

5 de oct. de 2014

They finally told me the secret time and day to get an oil change without having to wait 9.5 hours... so it went well (first time in 8 oil changes) and it was a very good experience.

jbranch35

3 de oct. de 2014

The sales personnel were very knowledgeable and friendly. The selection of vehicles was very good and the price seemed to be fair. Also the Sales Manager Jim Gentle, and Tom the finance person were also Very helpful.

Stephanie

29 de sep. de 2014

I had an oil change completed on my car. The gentalman who helped me was very friendly.

Sharon Smith

29 de sep. de 2014

Thanks again for making car buying easy--maybe a little too much so! Rod Bradley continues to be our "go-to" guy for sales with consistently great customer service & care. Rhett in Service did an awesome job ferreting the mysterious wind noise in our new Explorer & got it repaired for us. Thanks also to Joe who helped my husband buy his dream truck on the heels of our other purchase. We've really never had a bad experience at Lithia; the dealership is consistent in customer service & care & always seems to be able to help with whatever situation arises.

dflint

28 de sep. de 2014

Fair price, flexible and easy to work with as I live out o town. Met all of my expectations Neris was great. I am completely satisfied with my new F150

jesse wilson

26 de sep. de 2014

the guys there were great I will take my cars back when they need it

rickmmartinez

24 de sep. de 2014

I have to say that Lithia of Boise did a fantastic job on installing the air bags on my 2014 3/4 ton pick up.I went to les schawb and commercial tire and there prices were to high. the next thing I would like is to install a 40-50 gallon diesel tank. 1650 is a little to high for a tank so I will have to do some research. thank you

Kathy Daniels

20 de sep. de 2014

Had an oil change, coolant change, break light replaced.

M Mclemore

19 de sep. de 2014

Christian my sales person was great. I called on phone to see if you had the Ford Escape I was looking for. Christian said he would check and call me back. He got back to me promptly had everything I wanted.Next was price I would be coming from Pendleton Ore so needed him to talk to the pricing person with my offer before I made the drive. Again he would call me back.With in 10min he called back and I was of to Boise . Drove the car sign the paper work and were out and on our way home in less then 2hrs. The experience I had with the sale personal at other dealships was not pleasant .Thank you Christian and Lithia

Jim and Laurie Bratton

17 de sep. de 2014

Cannot say enough good things about Lithia Ford in Boise....service, product, completed work on time (IOU's) and friendly people.....clean and bright facilities, professional interaction and communication, and best of all...we got a great Ford Explorer!

rsutton74

17 de sep. de 2014

On my way out of town on a Friday night I discovered a bolt in my tire. Jeff and company went out of their way to replace my tire so I could get out of town. This was after the competition at Les Schwab ran to their cars to leave as they saw me pulling in at closing time. After they ditched me I called Lithia, Jeff told me to come on down and he assured me they would take care of it as he did.

don.eshelby

14 de sep. de 2014

Boise Lithia has always been very good to work with as long as we have been with them; including Bob Rice Ford days. Workmanship has been excellent and sales staff are always helpful. Prices are a little higher than non franchise shops but you have Ford Quality parts when needed. We have purchased 3 vehicles from Gary since he started working at Lithia.

Bob knight

13 de sep. de 2014

Friendly service, reasonable prices, no problems, just what I want.

Christine Bauer

12 de sep. de 2014

I thought the service area opened at 8:00 on Saturday according to the website, but apparently the oil change area opened at 7:00. So I didn't make it there as early as I would have, but everything went pretty quick for all the things I had done. My car seemed peppier when I left, but the brakes seemed softer. All the people working there were very polite. I really expected my floor to be vacuumed and the windshield washed after spending over $200.00....and this was the first time that my seat was not in the position that I left it.

bglidaho

7 de sep. de 2014

Our newly purchased Edge was scheduled for a detail due to there being hard water stains on the paint from the water sprinklers at the dealership. The service personnel were great to work with...it was easy to schedule and drop off. It was ready when they said it would be ready and the detail was beautiful! Another good experience at Lithia Ford Lincoln of Boise.

Laurie59

7 de sep. de 2014

Jeff and his service team went out of their way to see me when my tire blew out on a Friday before the holiday weekend, even staying late until I could get there.

Darlene Cheney

6 de sep. de 2014

I went into Ford just to look at the new Ford Escapes and by the time I left I was driving a new one home..Neris was easy to work with and very knowledgeable..I love my car..

Happy buyer

3 de sep. de 2014

The sales team was effective in answering all our questions, was not rushing to buy or make a quick choice. They won our business.

elizarrj

31 de ago. de 2014

It was a good experience,. Our sales man was very good.

sandmana

30 de ago. de 2014

This morning my son took his Ford Ranger in to have Lithia Ford do the work in the recall notice he received recently. He had made an appointment and they said it wouldn't take long. When he dropped it off at 8:30 AM, they said it would be ready in 2 - 3 hours. At noon they said they needed another hour. at 2:00, they said it was still in the shop. It's 11:30 at night now, and we assume they might get around to finishing the job tomorrow. Either nobody in the shop was trained to do this recall procedure, or they don't do recall work unless there is nothing else in the shop that needs done. I bought a new car 3 weeks ago from a competitor, and I can't imagine them treating a customer this way. Lithia Ford is doing a great job convincing us that we will never go there again for anything, but maybe that's what they were hoping for.

Jim

29 de ago. de 2014

Product availability was terrific, many makes and models to choose from. Salesman was knowledgeable and friendly. Physical building was clean and inviting. Overall my wife and I had the best car-buying experience we have ever had.

bdoster

29 de ago. de 2014

Rod was great to work with. I'm very happy with new pickup. Would highly recommend to others and we will be back in the future.

IdahoGail

27 de ago. de 2014

This morning my son took his Ford Ranger in to have them do the work in the recall notice he received recently. He had made an appointment and they said it wouldn't take long. When he dropped it off at 8:30 AM, they said it would be ready in 2 - 3 hours. At noon they said they needed another hour. at 2:00, they said it was still in the shop. It's 11:30 at night now, and we assume they might get around to finishing the job tomorrow. Either nobody in the shop was trained to do this recall procedure, or they don't do recall work unless there is nothing else in the shop that needs done. I bought a new car 3 weeks ago from a competitor, and I can't imagine them treating a customer this way. Lithia Ford is doing a great job convincing us that we will never go there again for anything, but maybe that's what they were hoping for.

kayfly

26 de ago. de 2014

Of course they have already deleted what I wrote in the first place but I will give it another shot. I really hate to say this but what happened to me SEEMED an awful lot like a "bait and switch". In 2000 I plunked down $36,000 cash for a new Eddie Bauer Expedition and I always vowed that if I ever needed another car it would be another Expedition. I am now a widow and trying to find my way again and with the help of the rudest people on the planet at Lithia Ford my juices are overflowing. I will not stop and this is very unlike me but I have had ENOUGH. That huge bald man came out of the office and introduced himself and shook everyone's hand...all but me. He turned his head when he walked by. Can you imagine? I didn't NEED to meet him or shake his hand but it is the principal. He is nothing to me and unfortunately...neither is Lithia anymore.

John

25 de ago. de 2014

Excellent customer service.

Monty Leinberger

24 de ago. de 2014

I had a dead battery at the dealership and they jumped me to get it started. I was then able to go to a battery shop and purchase a battery. They did not complain that I took it somewhere else. They said have a good day. I am retired and try to save where I can. I will always buy a Ford because of this kind of service. I realize they need to make a profit but they are a bit overpriced.

Christine Hansen

21 de ago. de 2014

My car was in for a recall repair, and as usual, the service was excellent. I appreciate so much working with Lisa Crabtree who is always helpful and professional.

Donad D Wisdom

21 de ago. de 2014

Excellent Experience

Craig

21 de ago. de 2014

Oil change was quick and easy! Also, had the tire rotated and it seems to be running fine!

Darrell Fugate

20 de ago. de 2014

Great experience buying at this dealership. Polite team, answered all my questions and processed my purchase quickly.

Jeannine Howard

20 de ago. de 2014

After emailing Lithia about our previous experience,--we had just paid $1,200 in needed repairs, the service manager called and offered to keep the car, no charge for several days to see if they could figure out what was wrong. They kept the car for about 5 days, having several different mechanics drive it and the problem would not duplicate--which was that the engine would just stop while driving stopping the power steering and brakes--scary! The car had done so twice, while driving in the previous 3 weeks. We are picking up the car today without anyone being able to find the problem since the engine diagnostic comes up clean. Thank you Lithia for going above and beyond for your service, even though you were unable to find the problem. So we now have a 1997 Mercury Marquis with relatively low miles all repairs current(including the recent $1,200) with a clean diagnostic record that we are afraid to drive.

GC

20 de ago. de 2014

Overall a good experience

2013 F 150 Owner

20 de ago. de 2014

Great experience. Honest and knowledgeable staff. We purchased our vehicle from another Ford dealer in the Boise area. The other dealer lacks knowledge of the vehicles and offered no customer service. Would recommend the Lithia Team to anyone. We are not entirely satisfied with our new Ford however the Lithia Team is outstanding.

jeannierj

16 de ago. de 2014

Rhett is always friendly and professional. He makes sure his client's problems and/or issues are addressed in a timely manner. For those of us that are older or in poor health, he is always willing to go that extra mile to see that we are taken care of.

Mary Storey

14 de ago. de 2014

Great Dealership! They always do superior work. Thank you!

bsu1123

14 de ago. de 2014

Rhett is a great asset to Lithia. He listens, he cares, he is sincere. I like the fact that I can trust what he tells me. He is honest and does what he can to fix the customers concern.

Customer

13 de ago. de 2014

Everyone I had contact with was very friendly. The car was repaired in the time scheduled. I am very satisfied.

Bob Brainard

13 de ago. de 2014

Did oil change in less than half the time stated.

Stacy

13 de ago. de 2014

Everything was great and easy.

Trevor Taylor

12 de ago. de 2014

Customer service rep was very helpful. As a suggestion, it would have been nice to obtain a brief explanation of the warranty work performed and any issues that surfaced during my visit.

Mark Tregellas

12 de ago. de 2014

I had my vehicle serviced.

Janet Clark

12 de ago. de 2014

Service was as expected.

Lou Mickler

12 de ago. de 2014

Good work, on time as promised, and always good to work with. I've purchased three cars from Lithia and will buy the next one from them as well

waldo45

12 de ago. de 2014

The service is fine, but...My altimeter doesn't work above 2700 ft. and I'm told the fix is to remove the function! What? I paid for that function. If second gear goes out, do I remove that function.Also, the driver's seat goes all the way forward upon start up on occasion. They replaced the motor, but it still does it. At least this is just annoying.Bruce

omi2326

12 de ago. de 2014

The service was great. Ryan squeezed my car in on a recall so I could have peace of mind before we left on a trip.

Dissatisfied

11 de ago. de 2014

I have been a loyal owner of Ford products for over 35 years but never again. They had my vehicle for 68 days, finally had to put a new engine in and it performs worse now than when it originally failed. The Service Manager has been condescending and rude and my vehicle was returned with a screw missing that holds down my hood, an overfilled oil pan, an underfilled radiator, as well as a/c and performance issues it did not have before.

Jeannine

11 de ago. de 2014

My daughter was given a 1997 Grand Marque Mercury with 92,000 miles on it. It was a single owner car that had always had service when needed. The day after getting the car, we took it into Lithia for the routine oil change and a visual inspection for safety. They said all was well. She drove it a few days then suddenly, while turning into a parking space, the engine turned off which stopped the power steering and brakes. She almost hit the car next to her. The engine light came on and stayed on. We took it into Lithia where they said the car needed a mass air flow sensor and intake gaskets and spark plugs and wires. The desk person told us what a good car this was so we decided for the repairs. Approximately $1,200 later plus $90 for the diagnostic test, we picked up the car. One day later the engine light came on again. This time it was a fuse in the brake lights that made the engine light come on. Lithia swiftly fixed this. Two days later, while driving, the engine just turned off again. We took it back and the service person wanted another $90 for us to leave the car there so they could drive it around to see if the engine would turn off. The service person said if it was her daughter, she would just tell her to drive it anyway since the engine seems to only turn off while driving at low speeds----REALLY? They said they had no idea what was wrong with the car. This was the desk person, NOT the mechanic. I realize the car is old--but this is ridiculous. If anyone out there can give us help, we would really appreciate it. On the other hand, our Ford Windstar has had excellent service when we take it in for oil changes at Lithia. I fear if and when we need to take that car to the major service side.

RRV/F250

2 de ago. de 2014

Pain free and easy just like I like it when I buy a Truck. Cindy was my sales person and she was awesome to deal with, when I buy another Ford in the furture I will definetly look for Cindy as my sales person.

Not happy

30 de jul. de 2014

After the fiasco of my previous visit, Lithia called to say they had the correct light bulb. They wanted to keep my car all day to ensure that everything was done correctly and would shuttle me to work and back to pick up my car. The service desk was very apologetic and said that there would be no charge; either for parts or labor. I took my car back and they were very friendly, apologetic and professional. I was shuttled to work in time for an early meeting. When I came back (with a ride) to pick up my car there was a small issue in that the battery was dead, but the techs jumped it immediately and they stood by their statement earlier that there would be no charge for the parts or labor of the bulb. All in all a good experience and they said that they felt bad that the previous visit was such a nightmare. They wanted to make it right and earn my business. All in all a good ending to a difficult start. I thought it fair that I do another review. I will go back.

Michele

30 de jul. de 2014

Very Happy with my escape I purchased at Lithia. The car has been just wonderful and very reliable. Gas mileage is alot better than what I had before. The service was excellant and fun. Very pleasant experience with a down to earth salesman Gary who listened to what I wanted in a car. I will definitely purchase my next Ford at Lithia !!

pasha16

29 de jul. de 2014

I got my first brand new car from lithia ford. It was a Ford focus.I got it with trade in. they gave me the best deal in town for my old car. Gena helped me with everything. I will definitely come back and refer people to come and get a car from him

amalia

28 de jul. de 2014

I have bought at least two cars from Lithia, and I had a great experience. I worked with Cristian Szentanai who was friendly knowledgeable, and up front. He made the process easy, no hassle. I would definetely go back when I am ready for my next car !

rbutson

28 de jul. de 2014

Christian was so Knowledgeable and was so professional..If I ever had to buy another car it would be from Christian FOR SURE!! Such a great Experience...

ckulchak

24 de jul. de 2014

Not only did I get a great deal on my "new to me" car, but I also got great customer service. Timm was so patient and rode all over town with me on multiple test drives -- even straight through his lunch hour! He and Cristian were knowledgeable, friendly and respectful. I only buy a car every 10 years, but I'll know where to go first next time: Lithia Ford Boise!

Not happy in Boise

23 de jul. de 2014

Purchased a Mini in Portland, OR on Saturday. Was told Lithia in Boise would be my dealership since I live here and had purchased the extended warranty. On they way home, the low beam bulb burned out. Called Lithia on Tuesday to make appointment to have the bulb replaced. Was told they had the bulb in stock because many European cars like mine use that bulb and it would be under $30. Was told to come to the Quick Lane and they would swap it out fast. Took my car in Wednesday morning (8:15) and was told they were slammed and it would be an hour to 90 minutes. Figured I was already there so I stayed. After an hour I was told that they did not, in actual fact, have the bulb in stock but it was coming and would be there soon and it was $160. At the two hour mark the bulb was still not there and I had a fit. I needed to get to work and had been told this would be a quick fix! At the two and a half hour mark I was told that the bulb had arrived but the confusion was that it wasn't the low beam that was out, it was the high beam. No, the high beam worked fine. So off they went to talk to the tech. At 11:00 they discovered they had ordered the wrong bulb and would have to order the correct one and I would have to come back. Sorry about the inconvenience but they are going to make it right by giving me a car wash and a wax! I just wasted 3 full hours, have to go back and I get a flippin car wash? How about paying for the bulb and my time! Not impressed at all.

DogD

23 de jul. de 2014

Bought a used car from Lithia Boise... needed repairs, and repairs, and repairs.... back again for the same repairs. Wait to get an appointment, wait to get car... car delayed because service is backed up. Waiting waiting waiting. I just want my car fixed. So frustrated... If not for the warranty I wouldn't go back.

lexxy11

22 de jul. de 2014

My husband and I went to Lithia Ford to test drive a few trucks because my husband couldn't decide on the truck he wanted. Gene was awesome! He was very knowledgeable and helped my husband decide on a truck. We will definitely be back to buy the truck from Gene. Thank you!!

volley11

22 de jul. de 2014

My husband and I went to Lithia Ford to test drive a few trucks because my husband couldn't decide on the truck he wanted. Gene was awesome! He was very knowledgeable and helped my husband decide on a truck. We will definitely be back to buy the truck from Gene. Thank you!!

Galina

21 de jul. de 2014

My wife and I purchased a car from Gene and it was a wonderful experience. Stress free process and great customer service.

Galinay66

21 de jul. de 2014

My wife and I purchased a car from Gene and it was a wonderful experience. Stress free process and great customer service. Thank you for everything.

nb

15 de jul. de 2014

If you need a car and would like stress free process this is the place to go. I purchased a car from Gene at Lithia Ford in Boise and could not be more happy with the service and my new Ford Fusion Energi.

kroshka_ny

15 de jul. de 2014

Purchased a car from Gene at Lithia Ford in Boise and could not be more happy with the service and my new Ford Fusion Energi.

Glenda

7 de jul. de 2014

Just bought a car at Lithia Ford. Our salesman was Anthony and he made it a very positive experience. He answered all our questions was very friendly and knowledgeably. We will be sure and buy our next car from Anthony.

Ron S

1 de jul. de 2014

Lithia wasn't the first dealership I visited while looking for a 2014 F150 Eco Boost Pickup. Kim Luy my Salesperson made my shopping experience practically painless. Kim met me on the lot with a big smile as we patiently looked at & drove a couple of F150's. I never felt pressured into buying. Once I decided on the truck that I wanted, she was able to put the deal together in less than 15 minutes. She is truly a professional, and Lithia is very fortunate to have her on their team. I would recommend Kim, and Lithia of Boise to anyone looking for a pleasant & satisfying vehicle buying experience.

C Jury

1 de jul. de 2014

We have purchased two vehicles from Ford lithia Boise with Gary Hoesing facilitating both deals and I tell you it is easy to go back. Gary is honest, forthright and plays no games. He wants you to drive out a happy customer and he has done that for us twice. I usually get my diesel serviced or repaired thru Brad and he has done an outstanding job finding the problem and fixing it at a very affordable price. The service department has done a great job servicing and repairing my wife's Explorer - Rhett is who she usually goes to and he keeps her very well informed and also goes out of his way to do the job right. Besides treating us right the Lithia group is also fun to deal with. I do not hesitate to recommend them to any of my friends.

Deborah M.

1 de jul. de 2014

Purchasing a new vehicle is a major investment and is sometimes not such a pleasant experience. However........... buying my latest vehicle with Dave Balbas at Lithia Ford in Boise, ID. was way above and beyond any experience I have ever been a part of in this type of business transaction. As a single woman, single income household, this type of event has to be correct in all ways. Dave spent hours with me on numerous visits, including e-mails and phone conversations as well. He always went way above and beyond what was expected of him as an automobile salesman. Amazing amounts of information, facts, statistics and figures were provided instantly in a most honest, down-to-earth, genuine way. He truly cared if I found the right vehicle. Repeat business is the very best form of communication and I plan to refer many folks to him for their next auto purchase. Couldn't have been more pleased in every way!!! In addition, the Finance Manager that actually conducted the document signing piece was just the same in every way. Fantastic job!!

robster4

30 de jun. de 2014

I just wanted to say that my experience at Lithia Ford was great. Cindy was very easy to work with and knew her stuff. She listened to what I was looking for and showed me only the trucks that fit my needs. I would definitely use Cindy and Lithia for future purchases.

Dsayre

29 de jun. de 2014

My family has purchased 6 vehicles from Cindy Mellinger at Lithia Ford. We have always been treated like family by ALL of the folks at Lithia. I will continue to purchase my vehicles here and have my vehicles serviced there.

Cindy

22 de jun. de 2014

Anthony Laughlin did a great job of listening to what I really wanted and gave me great service! I usually dislike the process of buying cars, but Anthony made it easy and relaxing! He is a GREAT salesman! I'm very happy with my experience and would buy again from Anthony Laughlin!!!

Karl Bennion

21 de jun. de 2014

Lithia Ford of Boise gave me a wonderful opportunity to purchase a new 2014 F150. The truck is amazing, and the service, quality and professionalism that they showed throughout the process was great. When we agreed upon the truck, they were very quick to have the paperwork ready to go, and I had a spray in liner added tad they were able to take care of all of it for me. I would recommend Lithia Ford of Boise as a great place to purchase a car.

mhollinshead

19 de jun. de 2014

The other day my wife and I went to Nampa and looked at 2014 F350 Trucks. After spending all day at that dealership we became worn out because the staff kept going back in forth with payment and over all pricing. The next day we called Lithia and we were put in contact with Kim Luy, new car sales.Within 1 hour they gave us the best price which included lifetime oil changes, extended warranty, and additional trade in value. The payments were 250.00 less than the other dealership which did not include the oil changes or extended warranty.Kim went way out of her way to make this purchase the most pleasant one we have ever had. Kim Luy is a credit to what Lithia Ford stands for.

navygirl1103

17 de jun. de 2014

I bought my 2009 ford escape in for a recall and to have the lift gate looked out repaired. I entered into the service center at 7:06 am to deliver my car for the 8 am appointment. When I walked in the door, Ryan and another person where deep in there phones texting, only on person Kevin acknowledged my existence, he then referred me to Ryan, who was annoyed I dare bother him. He had me fill out paper work, telling me to give my email as they were going paperless, I asked if they are going to sell my email address as this is a legitimate questions. He took offense. No ride was offered, glad I made my own arrangements. I was told I would get a call about the lift gate. I called at 11 AM spoke with Ryan again, I asked if the car was ready, and what was going on with it. He said he had to go ask, then he asked if I needed my car. I said No, I just don't like others to have it. (it was a gift from my husband) He said I will terminate the order and you can come get it. I then asked to speak with a Service Manager, once Ted got on the phone he had no idea who I was or why I was calling. He had to put me on hold and to go find out about my car. I get that the recall is a computer thing and it takes hours, but logically wouldn't you do the lift gate first in case you had to order parts. Nothing but attitude from both employees. The lack of customer service makes one question why wouldn't you drive to Meridian or Nampa to another ford, but they are all probably the same. 12:26 PM Spoke with general manager, he explained that I was the one in the wrong, even after explaining that I caught his employees being untruthful. He stated I am the one being rude, and terminated my repair. However, I was told by his employee Ted when I spoke with him about 11 that the car was right in the middle of the recall updating the computer and it couldn't be moved. The general manager said my car wasn't being done at all. SO I am confused as to why I am the one being rude when, can't get a straight answer out of any of them. General Manager stated someone would be dropping my car off in a few minutes its now 1:10 PM and no car. I doubt my review will be posted but I will be taking this up with Ford Corporate.

GabeB

15 de jun. de 2014

DO NOT TAKE YOUR CAR/TRUCK TO LITHIA FORD COLLISION REPAIR!!! These guys are not qualified to repair cars or trucks, and will rip you OFF, give you the run around, not follow up on repairs as promise, and upon return tell you it wasn't covered(after promising to fix it), or tell you it was never discussed(even though I had it was in the estimate)! I had my Ford truck taken to Lithia after a roll over in the snow in the first week of February. When I got the truck back in the first week of April, and even though EVERY technician and the Manager Shane had "all driven the truck", they missed a large hole in the transmission, (and the skipping and clunking into reverse), the cracked windshield(which was in the estimate), the LARGE crack in the new front grill, or the rear bumper sensors after replacing the rear bumper among a bundle of other issues. The entire process was toxic. It was like pulling teeth to get them to correctly fix everything on the estimate, and I have now had to take the truck in 4 separate times for "finish work" since getting the truck back in April. I was told by the manager that this was the second largest repair that they had done and that they were not really equipped to do this type of work,(even though they are "collision and repair specialists") After taking the truck back this morning to have the truck aligned for the 3rd time and to have them tighten the Emergency Brake which was in the estimate, I was told first that it was not in the estimate and never discussed, and when given proof that it was, I was told it was not covered, and I would need to open a new insurance claim to have it fixed! My entire insurance pay out to Lithia Ford of Boise is over $18,000 and despite having a "Lifetime warranty" on the work performed, and being paid for the ENTIRE amount, they do not want to finish the work they have begun. I have been lied to by Service Managing Staff, given the Run-Around repeatedly, and have had them lie to me and my insurance company. When called on it, they say they would fix the emergency brake if the insurance company restates that they will cover it(again, even though it is on the work order estimate), but at a later day because they "didn't have time" for it now, and then they "wash their hands of it"!! Worst customer service and interaction ever. Still have things that need to be fixed... I can only imagine what will happen to someone who actually bought a car from these clowns... Next step might be lawsuit...

Gabeb01

15 de jun. de 2014

DO NOT TAKE YOUR CAR/TRUCK TO LITHIA FORD COLLISION REPAIR!!!These guys are not qualified to repair cars or trucks, and will rip you OFF, give you the run around, not follow up on repairs as promise, and upon return tell you it wasn't covered(after promising to fix it), or tell you it was never discussed(even though I had it was in the estimate)! I had my Ford truck taken to Lithia after a roll over in the snow in the first week of February. When I got the truck back in the first week of April, and even though EVERY technician and the Manager Shane had "all driven the truck", they missed a large hole in the transmission, (and the skipping and clunking into reverse), the cracked windshield(which was in the estimate), the LARGE crack in the new front grill, or the rear bumper sensors after replacing the rear bumper among a bundle of other issues. The entire process was toxic. It was like pulling teeth to get them to correctly fix everything on the estimate, and I have now had to take the truck in 4 separate times for "finish work" since getting the truck back in April. I was told by the manager that this was the second largest repair that they had done and that they were not really equipped to do this type of work,(even though they are "collision and repair specialists")After taking the truck back this morning to have the truck aligned for the 3rd time and to have them tighten the Emergency Brake which was in the estimate, I was told first that it was not in the estimate and never discussed, and when given proof that it was, I was told it was not covered, and I would need to open a new insurance claim to have it fixed!My entire insurance pay out to Lithia Ford of Boise is over $18,000 and despite having a "Lifetime warranty" on the work performed, and being paid for the ENTIRE amount, they do not want to finish the work they have begun. I have been lied to by Service Managing Staff, given the Run-Around repeatedly, and have had them lie to me and my insurance company. When called on it, they say they would fix the emergency brake if the insurance company restates that they will cover it(again, even though it is on the work order estimate), but at a later day because they "didn't have time" for it now, and then they "wash their hands of it"!!Worst customer service and interaction ever. Still have things that need to be fixed... I can only imagine what will happen to someone who actually bought a car from these clowns... Next step might be lawsuit...

BayleeHoff

14 de jun. de 2014

I am very pleased with the service I got while purchasing my new 2014 ford fiesta. My salesman was Rod Bradley, he was very kind and even personally delivered my car to Twin Falls! I got a killer deal on the vehicle, under msrp and financed through ford 0%! I also got a 7 year bumper to bumper warranty, I hope that if I ever have problems with my car in the future that I will get as good of service helping me fix it as I did purchasing it, thanks guys I appreciate it!

JJD

3 de mar. de 2014

My fiance and I went to look for trucks. We found a GMC Sierra. Sales person was good and was not pressuring us at all. We went in to start the paperwork and see what we could get for trade and if we could get close to the price we wanted to leave out the door. We asked for a few minutes to speak about it as we weren't sure it was a good enough deal as they wouldn't come off there price at all and wanted to give me very little for my trade. After about 30 seconds of discussing the sales manager rudely interrupted us and began with his arrogant attitude. He started by telling me that my car was worth nothing (ford Mustang) and then proceeded to tell my fiance that his 2007 6.0L F350 was a worthless truck and would cause us nothing but problems. I'm thinking to myself WOW this guy is working for Ford and has nothing but terrible things to say about their vehicles. He continued to tell us how he was a Chevy guy and that was the best truck out there. He then asked why we were haggling over $3500 dollars insinuating that we couldn't afford it or something. He was nothing but rude and treated us with very little respect and ruined an almost sure deal for his salesman. This is the second time we have had to deal with arrogant sales managers and we will not return. Dan Weibold/Corwin has treated us with nothing but respect and our money will be better spent there as we have bought a Shelby/F150/2013F350 and a 2007F350 in the last year. Lithia's loss!

CL09

26 de feb. de 2014

My Review Of Lithia Ford Lincoln of Boise: My husband and I purchased a new Ford Escape from Lithia last January and while that was a great experience I am writing this review for the level of service we received since our purchase. After driving it for a few months we kept noticing an irritating noise inside the vehicle and could never pin point exactly where it was coming from. We made an appointment with Lithia service department and Rhett happened to be the service manager that was assigned to us. He listened to our complaint and took it for a drive and also heard the noise as well. He and his mechanics went on a quest to try and find the noise. After several attempts and finding little fixes for a day or two it would appear again. It was very frustrating for everyone. What impressed us was his diligence to resolve the problem for us. After they had exhausted what they knew they did not hesitate to call in the big guns. They brought out a Ford Engineer to assist them. Well, he even got frustrated but after two attempts they found the source. Now mind you they had to tear the whole back end out and put it back together. It of course was a silly cable that was not secure that was located in an obscure area in the back. During this whole process Rhett would greet us with a smile and a can do attitude. He never gave up and made us feel very important and that he genuinely cared about us and making it right. I have been in sales and customer service industry for over 39 years so, it is not easy to impress me. To make matters worse my husband is a civil engineer and not easy to please. Rhett followed thru on every one of his time commitments, follow-up and phone calls. He sealed the deal for my husband to consider buying his next vehicle from Lithia. Which found us today at the dealership test driving vehicles. Lithia is lucky to have a great manager and employee like Rhett.

huckster

25 de feb. de 2014

I really like my salesperson, she did a great job, the down side was i didn't think i got as much for my trade. If i was going to buy from Lithia Ford in Boise i would rather be there and negotiate a price then, not over the internet and phone.

CL09

25 de feb. de 2014

My husband and I purchased a new Ford Escape from Lithia last January and while that was a great experience I am writing this review for the level of service we received since our purchase. After driving it for a few months we kept noticing an irritating noise inside the vehicle and could never pin point exactly where it was coming from. We made an appointment with Lithia service department and Rhett happened to be the service manager that was assigned to us. He listened to our complaint and took it for a drive and also heard the noise as well. He and his mechanics went on a quest to try and find the noise. After several attempts and finding little fixes for a day or two it would appear again. It was very frustrating for everyone. What impressed us was his diligence to resolve the problem for us. After they had exhausted what they knew they did not hesitate to call in the big guns. They brought out a Ford Engineer to assist them. Well, he even got frustrated but after two attempts they found the source. Now mind you they had to tear the whole back end out and put it back together. It of course was a silly cable that was not secure that was located in an obscure area in the back. During this whole process Rhett would greet us with a smile and a can do attitude. He never gave up and made us feel very important and that he genuinely cared about us and making it right. I have been in sales and customer service industry for over 39 years so, it is not easy to impress me. To make matters worse my husband is a civil engineer and not easy to please. Rhett followed thru on every one of his time commitments, follow-up and phone calls. He sealed the deal for my husband to consider buying his next vehicle from Lithia. Which found us today at the dealership test driving vehicles. Lithia is lucky to have a great manager and employee like Rhett.

xLithia

15 de oct. de 2013

Happen to find a vehicle my wife wanted online, listed a decent price. My wife went in and got the car she wanted... dealership would not budge on price, offered us way low for a trade in. two weeks after the purchase and already not happy with anything regarding the company and employees the service vehicle light came on (engine oil change, airbag failure). After talking to the dealership they would not offer a courtesy vehicle while in the shop, we live in Nampa and that is too far for a shuttle ride and because the vehicle is not a ford they cannot work on it and referred us to another dealership. Vehicle is a 2012 with less than 4k miles on it, dealership included a supposedly 3 month warranty however cannot simply budge to help their customers out. Experience was horrible and will not return.

mjjustice8

1 de sep. de 2013

I had stopped into LITHIA FORD last week to look for a new truck.i had talked with Dave Balbas, very nice guy. I had found one that I liked. I went back yesterday { 8/31/13 } to talk to them again. The salesman that I had talked to before was busy, so I talked with Neris, another nice salesman. He was doing every thing he could to try to earn my business. Then I didn't think that I was getting a fair deal on my trade in. Way to low of a price for a 2007 vehicle with only 68000 miles. So then I'm assuming one of the managers, ( short guy- bald head ) jumps in and tries to get me to agree to a deal. I had also told him that I had other TOYS that I wanted to get rid of so I could just pay cash to complete the deal. I told him what I had to also trade or sell. I told him exactly what they were and the mileage, and what I thought I could sell them for outright for. even showed him pictures. He left for a couple of minutes and returned. Asked me, " If we give you what I wanted for the other vehicles, would we have a deal? This would of totaled $24300.00 for a trade in value plus $12000.00. The truck I wanted was priced at just over $32000.00. And then I told him I was going to drive the new truck out to show my wife so she could she it, he said OK. Before the salesman Neris and I could even got out of the parking spot, he comes out waving his hands. Stops us, and says, nope we couldn't do that deal at the price he committed to. Now it was going to be another $5000.00 on top of what we just agreed upon 5 minutes before. First of all, he flat out and LIED to me on the truck deal. Second, he can't add. 24300.00 plus 12000.00 = 36300.00 not 32000.00 plus that the truck actually cost. He was trying to tell me some other stuff to get me to believe why the truck price had gone up. So for me, being LIED to, Told that we had a deal if I agreed to his deal, we would of had a deal. And then he changes the prices. Is B.S. So thanks Lithia for screwing up my plans on buying a new truck from YOU. What would my LAWYER say? Mike Justice

qazwsxedc19

6 de ago. de 2013

Everyone at Lithia was very friendly and Victor Fenesan is hands down the best sales representative I've ever been helped by he's an excellent guy to go to if looking to buy a new car! He's supper helpful and puts his best effort forward for you!

Spudkween

12 de jul. de 2013

Buying the vehicle was the same experience as every time before. The secret is to know what EXACTLY you want before you go and do online research to find the best price. If you're not sure you can swept up in new car smells and end up with more payment than you planned. (That's me - over and over again.) The Good: I recognized our salesperson from college so we had a connection and easy ice breaker. I liked that he was informal and friendly and very knowledgeable about the cars on the lot. The Bad: The truck we wanted to buy was "marked the wrong price" and they wouldn't honor it (of course it was lower). No retailer on this planet could get away with that or even try. But they didn't care about losing the sale over their error and that is a shame - that is their black mark and thing I will remember. They did not care about losing my sale. I love my F150 Ecoboost truck BUT... There are minor manufacturer flaws that the service department was asked to fix and did not. This truck is 30 days old. There is no special treatment for customers, no special attention for new vehicles, you are pretty much nobody to the service department. You'd get better attention at the Walmart Service Center. And that is sad. I just bought a vehicle and the service department aleady has me worried and thinking twice about buying at Lithia. Also, I took my car in for a "new car checkup" and the didn't even wash it - not even a spray down, and they left their finger prints on the windows. What is that? Awful service, long waits. And the used cars on the lot and not as clean and detailed as they should be which again speaks to the service department and lack of attention to the vehicles and the customers. As for used cars, there are few and they are high book price. Much better used cars details everywhere else in the Treasure Valley. AS for me, I've already been to Dan Wiebold to find my next Ford (car). They have GREAT used car deals and great sales staff. The buying process is the traditional run back and forth between the finance manager and you, but other than that I really liked their selection, great prices, and customer service. Lithia really needs to pay attention to their whole operation because service WILL affect sales. I won't buy there again because of the service department.

Unhappy customer

23 de jun. de 2013

Happy with our truck we just bought but not happy with they way Lithia conducts business. This is the second vehicle we have bought from them, should have learned our lesson the first time. They pressured us into buying the extended warranty on our vehicle and tricked us into a lower price on our trade-in. The salesman that helped us was soooo confusing and hard to understand. They honestly don't care about the customers. Tom Scott Honda in Nampa was amazing to work with but they just didn't have the vehicle we wanted. Be careful if you go to Lithia, they bully you into buying extended warranties and confuse you. The guy that did our financing wouldn't take no for an answer. " You're really going to buy a TRUCK without an extended warranty" he kept saying. From the second we sat down he said okay so I figured this deal for you and it is only raising you payment this much, extending our loan out further. I told him how much does it add to the loan, Gap insurance 675 and extended warranty 3,000. He just kept pushing it! He finally talked us into getting an extended warranty for 2,000 with a $100 deductible. He just figures if he can keep your payment the same, that is all that matters but it isn't! I read the back and there is 60 days to cancel with no fee, so I will be canceling! Do let them pressure you into something you don't want or maybe just go to another dealership! I would have much rather given my business to Tom Scott Honda!

Educated Buyer

13 de may. de 2013

If you are looking for friendly staff, clean vehicles and a pleasant buying experience - go somewhere else! Rude sales people, demeaning sales managers and filthy cars - that was our experience and we will not go back.

mmclaughlin

19 de dic. de 2012

Complete lack of integrity and responsibility. I obtained 2 independent tire assessments of defective Ford OEM tires with 20,000 miles. Initially the Lithia service person indicated the tires were not covered by a warranty. I produced the "Tire Warranty" book included with the vehicle purchase to further the conversation. Lithia indicated two possible causes. I then took the vehicle and tires to Les Schwab. They did an independent assessment of the possible causes and produced a written conclusion supported by historical tire maintenance records plus an alighnment on said vehicle. Les Schwab concluded that the "general poor wear of the tires can not be explained by any deficiency in the operation of the vehicle."Predictably, Lithia dismissed Les Schwab's analysis and denied any resposibility. This wasn't surprising in that beginning with the initial service appointment, Lithia continually distanced themselves from any accountability.There are other Ford dealer options in the Treasure Valley. I would suggest a NON-Lithia dealer where integrity is a business principa. A dealer who is your advocate with the OEM not an obstacle.

Mike Ferguson

30 de sep. de 2012

First, let me say this was "almost" a car buying experience, so I can't say I actually bought from this dealer. We did fill out all paperwork and hand over the titles to our 2 trades, that is where the nightmare began. We "bought" our new Explorer on a Thursday with the promise it would be delivered from another dealer on Monday of the following week. Monday came and went, no car and absolutely no communication. When we called the next day we were told the car would be here on Friday. Frustrating, but we decided we would wait the extra few days. Friday came, still no car. Saturday we called and were told the other dealer didn't send the car. After a week and half or waiting, I guess no one at Lithia Ford in Boise thought to actually contact the other dealer to ensure the car was coming. Now if we wanted the same car it would be yet another week or two. Frustrated but still wanting a new car we decided to listen to what they had to offer on the lot. They had a car with a few more options that they said they would give to us for a comparable price, but it would be more money. We said we would sleep on it and let them know. Low and behold when we returned the next day that price had now increased! At that point we had seen enough, asked for the titles to our trades back, and will be buying from another Ford dealer in the area. I would not recommend Lithia Ford in Boise Idaho to anyone. Poor communication, the worst sales tactics I have ever seen, and just completely dishonest. I have purchased approximately 10 brand new cars throughout my life and have never seen anything like this. I guess customer service is a thing of the past, at least at Lithia Ford in Boise, Idaho.

Carguy

30 de ago. de 2012

I wanted to buy a New 2012 F150 from Lithia. I was informed by Randy Price a sales managers that I have never worked with in person told me he could not get me approved. Having an understand of how a car loan works I asked him a few questions. When asking him how what the sales price was at he got very upset and said we no longer want to sell you a truck at our store. I was shocked! Because I wanted to have a better understanding as to why we couldn get me financed he wanted me to go to another Ford store to buy my next truck. This manager just told me to spend my money at another dealership! I would like to add that I'm preapproved at ICCU for my loan now. I also contacted Jim the stores GM and he said come on down. We can do it or we can't. He had no empathy! Do your own research and make your own choice ut no way I'm ever going to buy a truck here!

family guy

15 de abr. de 2012

Wife and I purchased a used SUV. Brought in trade on Friday evening and agreed to a deal. During that process we were pressured often to provide a down payment we did not have, even our future tax return refund. After completed, left our trade there and took home our used car. The next day we recieved a cryptic voice mail from Tom the finance manager saying there was a problem even though he assured us the night before there would not be an issue. I attempted for over two hours to contact him by phone with no success. Finally was able to talk to our salesman, Shannon, who then attempted to coerce $1000 extra out of us to complete the deal. When he was told "No" through a series of phone calls he tried to get $500 from us immediately or over the next month. He finally agreed to the deal that we originally had set. We had to return to the dealership to finalize paperwork again. Likely they agreed only because they already had a deal in the works for our trade and no way to return it like i asked them to do if they could not honor their agreement. Unethical dealing at the end of the month. Should have talked to the general manager. Didn't have to make the deal, just better for our family. They treated us inappropriately, like we had no clue.

Idahomomma

1 de feb. de 2012

I purchased a used Mustang in Sept. 2011 from Lithia Ford and have had some performance issues. Each time I've brought the car in Lithia's personnel have treated me exceptionally well. This time it was Kevin Hossfeld that I dealt with and he was excellent! Good communication and a friendly, courteous service dept. Thanks, Lithia Ford!

Idaho4576

25 de ene. de 2012

Rhett is by far the best representative I have worked with when I have brought in my car. He is always friendly and is extremely knowledgeable. I have never questioned any recommendations he has made because I feel he has great work integrity and ethics. thanks Rhett

garywluck

25 de ene. de 2012

outstanding a pleasure to work with especially in this economy. Rhett went out of his way to make sure that all of my needs and expectations were met. All questions were answered completely and quickly. He set up a appointment with the computer tech to make sure some of the questions he could not answer were deferred to the expert.

mbeag

23 de ene. de 2012

I purchased a used GMC Yukon from Lithia Ford of Boise, and shortly after the vehicle had some mechanical issues that Kevin and the service department took care of for me free of charge and they even provided me with a rental. I received excellent service and will recommend Lithia Ford of Boise to others.

bsufan22

23 de ene. de 2012

Kevin Hossfeld has been exceptional to work with - EVERY time we take our Ford pick-up in. We would trust Kevin to do any work for us. He is so kind - he even offered his own vehicle for us to use before!

Boomer1143

23 de ene. de 2012

Customer service is always great. We are greated in a most friendly manner, work performed is always explained as are charges. The body shop usually picks up and delivers work for us. You can't get better than that.Thanks for all you do.

dfalconer

23 de ene. de 2012

Kevin Hossfeld professionally represents Lithia Ford and Ford Motor Company. As a Fleet Manager of a large municiple fleet his willingness to support our needs is of upmost importance. Kevin understands and supports our mission in providing service to the community, something that is highly important when dealing with public safety vehicles. His quality communication and follow up with our staff is a great service that is appreciated in todays complex work place.

luckypeak

21 de ene. de 2012

Any one can sell you a car, but the service after wards is what I apprciate. Rhett Sheeder was very friendly and caring. He called me to let me know my options and the cost. Afterwards while driving, I felt the repairs were done correctly and honestly. In my experience (40+ years)of getting my cars serviced, he was exceptional.

garypeterson

20 de ene. de 2012

An important function of a dealership is the service provided after the sale. Rhett Sheeder exceeds expectations in caring for my car. He treats and protects my Shelby GT500 as though he was the owner. Rhett arranged for some special modifications for my Shelby and followed through to see that these mods were properly done.Gary PetersonBoise, Idaho

tdcash49

20 de ene. de 2012

I have had very good service at this dealership. Kevin Hossfeld is always friendly and helpful when I bring may truck in with a problem or for service.

dorisriceid

20 de ene. de 2012

Since I started working with Kevin I have had excellent customer service. He understands your concerns and does not minimize them, and he achieves the best outcome possible for the customer. His is always friendly and cheerful which helps a lot when you've had a bad day. Thank you for your excellent service.

bernalfs

20 de ene. de 2012

I had a squealing serpentine belt this morning. I dropped by the dealership after work to have it looked at and they determined I needed a new belt. I didn't have an appointment but they squeezed me in and got me back on the road with no worries.

DM7643

20 de ene. de 2012

Having had several awful experiences with car repairs, I didn't know what to do when my check engine light came on. A friend recommended Lithia and told me to ask for Rhett. He was so helpful in walking me through the process. For once I felt completely comfortable with an estimate and they did not go above it!

Will Reimers

20 de ene. de 2012

Kevin called me quickly to tell me what repairs were needed for my vehicle. He explained the items to be repaired and what it would cost. Kevin is very professional. Kevin was very friendly. I have recommended Kevin to my friends.

bcruppper

19 de ene. de 2012

I have brought all of my Ford pickups (2) to Lithia for service and have always been happy with the outcome. Kevin Hossfeld has treated me very well on all my visits. I would highly recommend Lithia to all my friends!

slhylton

19 de ene. de 2012

We recently bought a Ford Edge from Lithia Ford in Boise. This is the first ford we have had in a number of years and i was a little concerned of the quality and performance. So far it has been a great vehicle and we have had great follow up from Lithia and service adviser Rhett Sheeder. Im always a little reluctant to go to dealers as it has been my experrience that they try to sell you everything possible but this has not been the case with Lithia and Rhett. I would recomend this dealership to any of my friends and family and have them ask for Rhett if they were to visit the service department.

evanhobbs

19 de ene. de 2012

I have been a customer of lithia ford since 2005, I purchased a new F150 which I have fallen in love with. Not only was the entire buying experience great but so has my aftercare for the vehicle. I have never had a customer service experience like I have encountered over the past 5 years with any dealership let alone a service rep. Rhett has been incredible from scheduling routine maintenance to diagnosing and helping solve any issue that has come up. He has always gone ABOVE and BEYOND my expectations. My wife who has a land rover who has gone to lyle pearson for all of her service related issues has never experienced what I have. I am actually thrilled to get my oil changed and to stop in and see Rhett. He has made my entire experience with the dealership nothing but positive. It's to bad other places don't see the value in each individual customer as they do at Lithia.

rjakins08

18 de ene. de 2012

My Husband and I have worked with Rhett for about 4 years now and have never been let down. He has always been very efficient and friendly! He is always great about helping us & taking on issues that need to be dealt with right away, and always has answers to our questions about what has been done or what is needed next; or even what we are looking at in 6 months so we can work it into our budget. My husband deployed to Iraq for a year and Rhett went above and beyond to help with our Cars. Whether is was a problem with one of the vehicles or some extra work that was done on my husbands car as a suprise. Rhett was able to give his input on the suprise for my husband & thanks to his knowledge and familiarity with the way my husband likes his car, everything worked out great! As long as we live in this area we will always bring our business here. This Dealership & Staff are wonderful to work with!

Jeff Dahl

18 de ene. de 2012

I purchased a 2011 Mustang GT and have made modifications to this vehicle since the purchase. With Rhett Sheeters assistance these changes have greatly increased my impression of the car but additionally the capability of your service department. I am always treated very well on my visits and feel confident that if any service needs are required I can rely on this dealer and their service department.Thanks

wood56

18 de ene. de 2012

I have brought in my car multiple times to Rhett and he has shown friendliness, knowledge and expertise. I have needed to order a couple of parts and they havealways arrived in time. If I have any questions regarding my service, Rhett hasalways been more than happy to let us speak with the tech.

e2bridgett

18 de ene. de 2012

I have taken my car in to have it looked at multiple times for service and have always been pleased with the customer service that Rhett has provided. Even though vehicle problems are never something I look forward to I know I can count on Litha Ford and Rhett to get the job done. I trust Rhett and I never question his integrity or the integrity of the dealership. Thank you!

VRC

18 de ene. de 2012

I purchased my vehicle at Lithia of Boise and was very happy with the professionalism and courtesy of the staff. That was 4 years ago. The reason I continue to go to Lithia is because of the great service team they have. The service at the Fast Lube is excellent, but the individual care provided by Kevin Hossfeld is truly outstanding. If there is a question, Kevin doesnt refer me somewhere, he takes ownership of the issue and finds the answer. When my daughter called me with an automotive concern, I recommended her to Kevin. I cant think of a greater compliment than that! I strongly recommend this dealership for sales or service.

McCall67

11 de ene. de 2012

I made an appointment 5 days in advance and when I arived, all was in place and I was out in record time. They also gave me 20 pt free check of vital parts/fluids/brakes/tires and a free wash. Great experience.

Lawsonb2

7 de ene. de 2012

Kevin is very knowledgeable and helpful in every way whenever we have taken our vehicles in for service. We have dealt with Lithia Ford for the past 20 years and Kevin since he has been there. We always bring our vehicles back to them because we know whatever the staff does, we know it will be correct

Connie09

6 de ene. de 2012

Kevin, has made every experience I have had at this dealership, a pleasure. He explains the process and results clearly and thoroughly. My car is even vacuumed after the repair work is done!

TC51D

6 de ene. de 2012

Rod was great to work with. didn't waste my time. I got a good deal on a 2012 V6 prem Mustang. He even worked with me to surprise the girlfiend. I am goinig to see them again on my next Ford purchase. Very happy with the car. Very happy with the process. Everyone was friendly and efficient. Regarding the price of the vehicle I searched and shopped the entire country and couldn't math the deal right here in town.

Bry1216

6 de ene. de 2012

Was a good visit. Kevin took me to the shop to discuss with the Tech working on the ancient 1994 Ford Explorer.Parts was going to be $1,500-2,000, they gave me a work quotation if I find the part cheaper and I am coming back with the new part from a closed manufacturer in eBay.

bkleinkopf

2 de ene. de 2012

I have worked with Kevin ever since purchasing our vehicle from the dealership. He has been very honest, helpful and understanding when we have been in need of repairs or services. I would highly recommend giving Kevin and rest of the staff at lithia your trust.

schank0129

2 de ene. de 2012

Kevin always goes above and beyond and is extremely friendly and helpful. Our experience at Lithia Ford in Boise has been great from the initial purchase to all follow-up we have had.

bowen5

30 de dic. de 2011

We were extremely pleased with our experience with Lithia in purchasing a vehicle through them. Rod Bradley took very well care of us, explained all the details, got us the best deal, and had us in and out of the dealership in a very short time. Highly recommend purchasing a vehicle through Lithia!!!

vandal111

29 de dic. de 2011

We are a construction company with nearly entire Ford fleet of pickups and 1-ton trucks. Your parts department always has the parts our company is looking for and if they don't have them in stock, they get them in ASAP. Always friendly and very helpful. Just a phone call is all it ever takes to get exactly what we need.

cindy_ranger

28 de dic. de 2011

Kevin has always been great in getting my car in for service when an issue comes up. My husband works out of state and I work out of town so I rely on my Fusion. Kevin always makes sure that my car is in and out in a jiff! I have never owned a Ford before so he makes this new ownership worth it! Thanks Kevin for the great transition from Chevy to Ford!

JeremeJ

27 de dic. de 2011

Was going to take my car to the dealership I bought it from for warranty work but they were horrible to work with. And still have factory warranty. Lithia was very friendly was able to get me in the same day and even gave me a ride to my other vechile. The very great customer serive and will be taking my vechile back for work in the future.

Deb2345

24 de dic. de 2011

We have taken our vehicle into be serviced several times now and every time Rhett has been very professional and helpful. He goes over everything the technicians reported in detail and explains what needs to be done now and what can wait. He always keeps us informed about the wait times and keeps us updated on the progress. Even though we don't own a Ford vehicle we will continue to bring our vehicles to Rhett and Lithia Ford for service. It is always a pleasure when taking in our vehicle and we would highly recommed Rhett and the service he provides.

pastordg

23 de dic. de 2011

I have had several issues with my 05 F150. With each issue Kevin has communicated well and completely what needs to be done along with options. He has maintained constant communication all through the process, including a time when my truck was at the dealer for over 2 weeks. He has also worked with my extended warranty company to the greatest extent that he could.

Larry Smith

19 de dic. de 2011

Went to Lithia Ford because my ABS light came on in my 1999 F150. Kevin has always treated me great. He got my truck in promptly and diagnosed the problem. Quoted me a price and will get my truck in at my convenience to fix the problem. Great to work with. Thanks

rhrogers

17 de dic. de 2011

Kevin is simply the best! amazing to work with. He listened to my service issues and eased my concerns by making sure esch one was addressed and resolved to my satisfaction.

CHERETY100

17 de dic. de 2011

My focus left me stranded in Boise on my way home to Phoenix. I didn't know a lot of people but a FB friend recommended Lithia Ford. I was being a big baby and whimpering about not knowing what to do about my car. Rhett assured me it was okay and that he would take care of me. He told me outright how long it was going to take to look at and even after I left to wait somewhere else he kept me updated and never in the dark. I always leave car dealerships feeling like I got taken advantage of because of my lack of car knowledge...but not when I left Rhett. He explains things so well and kindly. I made it home safely and my cars still alive. I will probably never be cruising the Boise streets again...but if I was I would be fixing my crappy car with Rhett. I recommend this place and their wonderful staff member even more so because with out good employees, that care about people and are passionate about their job, it wouldn't be the same place.

sunnypotato

17 de dic. de 2011

I took my car in regarding some issues that it was having. The first person to greet me as I entered the door was Rhett. Right away he started asking questions about my car issues trying to get to the root of the problem. I was very frustrated at this point because i had been to several other dealerships and they had not offered any assistance or had simply been to "busy" to help me. He was very knowledgeable and was able to figure out my car problem. My car was fixed in a matter of days and you now have a new and loyal customer to Lithia Ford.

Ed Holm

16 de dic. de 2011

I will Start off by saying I walk into Litha Ford on some very unfortunate circumstances. My car was not running right and I had no idea on what to do. I was pleasantly greeted by MR. Rhett Sheeder. I had explained to him the issues I was having. He instantly had a couple of suggestions on what it could be. Out of the kindness of his heart he asked for my keys and went out to the 16 degrees weather and looked at the car. After further inspection he advised me that he will need my car a car for most the day. Mr. Sheeder called me within a half hour with a very reasonable estimate. Upon picking up my car Mr. Sheeder and his technicians had my car running as good as the day I bought it. I HIGHLY RECOMMEND THIS VERY PROFESSIONAL ESTABLISHMENT. Pleasant face and Excellent service.

Coyotelar

15 de dic. de 2011

Thanks for taking care of my truck and getting the service work done so quickly. Kevin Hosfeld was very knowledgable and very helpful. I will be back for more service work in the future!

wjchild

13 de dic. de 2011

Recently, we visited the dealership in search of a good deal. We wound up buying 2 vehicles, not only was the price right, but the friendliness was excellent. The salesman listened to our needs and directed us to the right vehicle to fulfill those needs. We were very happy with the process and the transaction. Customer service has been very good and the service department has been excellent. In the future, if we ever need a vehicle, Lithia Ford is the only dealership we would go to. Thanks for making our visit a pleasant one!

shelbysp01

12 de dic. de 2011

I went to Lithia Ford because a friend of mine, Rod Bradley is a salesman there. After researching Lithia Ford a bit I liked the company also. They got me a good interest rate, the purchase price wasn't way out there, and Rod got me a good price on my trade in.

Mommatoo

11 de dic. de 2011

We came in looking for a specific car that we had seen on the web site. Cris was the only salesman outside when we pulled in. We told him what we were looking for and he found it right away. Wettest drove and loved the car. Now, we had already been approved by our credit union so we thought it was a done deal. But they offered to try and beat the deal and they did! Logan saved us a whole percent on the rate and we also got the extended warranty and we are just about at the payment we wanted to stay within. Our son had recommended Lithia because he buys his trucks there and he was right. We were treated with respect and we were on and out in just over an hour and a half. We will go back there when we are ready for our next car.

truck shopper

10 de dic. de 2011

No pressure, relaxed buying experience. Great thing was we never got passed from sales,to finance,to a closer,etc. Our saleman did the entire deal with us making it so relaxing and a trusting enviornment.

Winston53

10 de dic. de 2011

I was interested in particular features and Rod Bradley knew the trucks on the line and was able to direct me to those that had those features. He knows the features and walked me through the sync and navigation systems as well as set up my phone for me.Logan Bird did the financing. He was quick and efficient (I was running short on time and he was very cognizant of that). Over a week after I purchased the vehicle, he contacted me to let me know Ford had another rebate and sent me papers to sign so that I could get the $1,000.

eeker

9 de dic. de 2011

I stopped by Ford to just take a look at what they had, and in my mind I thought that I wouldn't be able to get a new vehical. After Rod stopped me and showed me something that was a wonderful deal and I was able to accomplish something that I didn't think was possible.

mashaal

9 de dic. de 2011

This is my first visit to the Ford company,employee,s have a good deal with customer`slike a {Kevin Hossfeld} good service.Thank you.

mynewracecar

9 de dic. de 2011

This dealership has sold me two new Fords in the last 18 months. I have been in many times and have had the opportunity to get to know most of the sales advisors by name. I am always greeted by name and treated with respect and kindness. I have not had a bad experience with any of the advisors and have personally dealt with Kevin, Rhett and Lisa. I know from past experience that this dealership values integrity. A couple of months ago a technician made a mistake. The service manager actually called me by phone to tell me that he had made a mistake. What became important to me was the honesty and how it was handled. The mistake meant nothing to me-the honesty meant everything to me. I know that I can go in and place my full trust in Kevin and I know that when it comes to my car and how it performs, he knows what he is talking about. I know that I have a choice when it comes to service on my vehicle and I like the way I am treated by Kevin and the dealership.

Jamie Lynn

9 de dic. de 2011

Rhett Sheeder is always very helpful with any service issues I have. I can always expect a friendly smile, straight answer, and follow up after the appointment. I have given a Great rating, across the board, for Lithia Ford as it is the exceptional service team that truly makes this dealership outstanding.

jangle

8 de dic. de 2011

I have a mobile service and prefer to use OEM parts. When the repair is Ford I can count on Russ to find the parts I need. No matter what warehouse it may be hiding in. Thank you for employing such knowledgable people

Cheryennepep

29 de nov. de 2011

Kevin made sure that my 98 Expedition was is top running condition for my unexpected trip to Vegas for the Thanksgiving holiday. Thank you Kevin I can always rely on you for quality service and your expert advice. I had no worrys taking my kids in winter weather conditions after having you service my ride. Another satisfied customer,Chery Peppley

jtudbury

2 de nov. de 2011

I wanted to take a moment to thank one of your service advisors Jack McElravy, for his outstanding devotion to service for the customer.Mr. McElravy took my 2007 Lincoln MKX in for warranty service last week. The warranty work included a seal between the windshield and the dash. To me it appeared to be a complicated task and I expected some resistance from an advisor on alternative treatment for the problem. Mr. McElravy took me completely by surprise.When I explained the problem to Mr. McElravy, he took the time to listen to me then explained the procedure in detail. He recognized the problem and offered a solution I was comfortable with and even offered to detail other items I had not considered. One of those details was replacing the windshield rather than re-using it.I was very impressed with the updates on the progress of my vehicle through Mr. McElravy as well. He kept me informed on the progress of the work and estimated time to completion. As I was leaving the Boise area for several days, Mr. McElravy offered to secure the vehicle until my return.What I was most impressed with about Mr. McElravy was he treated me with dignity and respect for warranty work on my vehicle. I have been to other dealerships before and treated poorly for work not paid by the customer. I was not subjected to pressure to purchase anything in addition to the warranty work as well.My trip to the Lithia Ford Lincoln dealership and meeting your service advisor, Jack McElravy, was a great experience. Keeping such employees should be one of Fords highest priorities. I will continue my relationship with Ford as long as Ford continues to employ personnel with the caliber of Jack McElravy. Nice job, Jack!