Daniel Deneveu

23 de sep. de 2016

The Service dept. was short-handed the day of my service, and I had to wait well over an hour. However, the Service writer was accommodating and took the initiative to provide me a credit on install labor for the step bars that I was having installed on my Truck. I do love my truck and my overall experience at the Ford Service dept. is very good.

tm

23 de sep. de 2016

If I could put zero stars I would. Plain and simple, DO NOT EVER USE THIS SERVICE DEPARTMENT! Read Yelp reviews, we all can not be wrong.....

Xiaoshan Song

21 de sep. de 2016

Very good service. The clerk helped me is professional and very friendly.

Ketankumar Patel

19 de sep. de 2016

2nd car purchase in a month. Loved the service, especially Talal Hayder, and ease of getting the deal completed .

Travis Lantz

14 de sep. de 2016

Livermore Ford took care of me while my car was out for a manufacturer warranty repair. Adam helped get my rental car extended and part expedited as the repair took over 2 weeks. Happy with the help he provided

David Blaine

8 de sep. de 2016

From the first contact through the Costco - Auto Program to the purchase, and followup with the Sales Representative - Steven Lewis, everything was highly satisfactory and why we chose our purchase of the Ford CMax from Livermore Ford.

Wiley Mcpeak

6 de sep. de 2016

Working with Steve T. was an absolute pleasure. He was knowledgeable about the products and took his time when answering any questions I had along the way.

Suresh Iyer

26 de ago. de 2016

Great as always! Been buying and leasing vehicles from here for several years, and also servicing them. The personnel are good and friendly, and I like the amenities also (Wifi, coffee, waiting place, shuttle option..). I have had good experiences servicing the cars in my family.

Jimmie Bauman

24 de ago. de 2016

Sales person was most knowledgeable and helpful. Have been negotiating with Buick dealer. We had reached an impasse and seemingly no deal. (they called the next morning and cut their price substantially) Your Lincoln salesperson merely asked what we were looking for - - and then asked if we were ready to buy now. We said yes and within 1/2 hour we were signing papers for our new MKZ. He answered all our questions and laid all our concerns to rest. Mike is a great guy in our book!

Claudia Ojeda

18 de ago. de 2016

We had originally came out to Livermore Ford to look at purchasing a pre-owned Ford Explorer. We had previously came from San Leandro Ford and the car salesmen were leches and not very helpful showing cars by showing us cars that we didn't want to see. Coming to Livermore Ford was refreshing. We came in and Brad came up to us and showed us the car we were looking for. From there, he gave us our options and was completely honest, we didn't feel pushed. It was then we decided it was better for us to look at new cars. We went in and put a sample car together to get an idea of the price and said we would be coming back within a month. Fast forward to a month later, when we came in that Sunday morning, I was slightly disappointed that the car that was said to be there was gone with no notice. The manager, Ryan, jumped in and said he would make it happen and went through the computer to find out what we wanted. He made the numbers work for us and Ford. Through the back and forth, Brad stayed with us which was nice to have someone their with us instead of being left alone and waiting. Even coming down to the working with the lender, he was very helpful. Everyone that we talked and worked with made the whole experience purchasing at car at Ford Livermore amazing. Thank you!

Saverio Cogliandro

15 de ago. de 2016

MY SERVICE WAS HANDLE IN A TIMELY MANNER. MY APPOINTMENT WAS FOR 10:00 AM AND I WAS EARLY BY ONE HOUR AND THEY HANDLE THE SERVICE. THE PERSON WHO HANDLE MY APPOINTMENT WAS PLESENT AND ACCOMMODATING AND HE ASK IF I WOULD LIKE A COFFEE, TO WAIT IN THE CUSTOMER LOUNGE HE WOULD CALL ME WHEN MY ESCAPE WAS READY. GREAT SERVICE

Ernest Martin

12 de ago. de 2016

We enjoyed our purchase experience immensely! If there was a higher rating I would give it!

Roger Carey

10 de ago. de 2016

Quality service. Knowledgeable staff. Transparent in all their practices

Ronald Saltgaver

8 de ago. de 2016

Quickly attentive to my arrival. Door parts were on hand. Service complete in short time. Nicely handled.

Judith Rohl

4 de ago. de 2016

I was totally surprised on how fast and efficient the service was.

David Taylor

29 de jul. de 2016

Tee was very professional and kind. He was also very understanding with our needs and made sure he passed them to make us very happy. This was by far the best car buying experience for us

Ashlee Griffin

23 de jul. de 2016

Incredible job done by the guys at Livermore Ford on my Cilajet. Amazing detail job, filled my tank and all before 2pm when told it would take all day!

Markus Tungol

20 de jul. de 2016

Recently bought a 2017 Ford Fusion SE Hybrid and as a first time car buyer, never did I feel that I was ambushed or pushed to buy something I didn't want. The staff, especially Chad, helped me with any questions that I had and provided valuable insight. I 100% recommend Ford automobiles and the dealership in which I bought my Fusion from.

Sherry Segalas

20 de jul. de 2016

Frustrating when we cannot figure out why the truck decides not to start once I arrive somewhere. It does not happen all the time especially when I bring it in. The team has tried everything for it not to start but when it is there it starts every time.

R. Abreu

19 de jul. de 2016

Great Experience, Quick car buying experience. Return Customer

Joanne Bevan

13 de jul. de 2016

I came ready to spend a couple of hours waiting for my MKC and was nicely surprised with a wait of about an hour. I was offered a car and was checked on plus my car was returned to me washed! Very good service.

Heather Richard

13 de jul. de 2016

I went to Livermore Ford to search for a new vehicle with my boyfriend completely happy with the car I had. We were sitting there going over numbers and the Ford Edge on the showroom just looked too good not to crawl into and check out. As I sat there, the salesman Mo, was of course happy to show me other models with other options and Sales Manager Ryan was also involved in selling me this beautiful vehicle. They got me out of my old Honda (I've only owned Hondas) and into this awesome SUV. Troy in Finance was also very informative on my options, great experience. So my boyfriend and I ended up driving home two new vehicles!

Robert Butler

12 de jul. de 2016

Took my truck in for a service just before leaving on a 2-week, 2500 mile trip. Service recommended a new battery so had it replaced. The next day I got a brochure from Livermore Ford in the maul for $25 off a new battery. I contacted the service manager upon my return and today they granted me a $25 refund. As always, great service and very helpful staff. Thanks.

Steven Allen

7 de jul. de 2016

Tee gained my business by being prompt clear and breaking down the costs for the vehicle that I purchased.

Jennifer Malakoff

5 de jul. de 2016

Mustang , service was amazing. Staff was awesome and will by more cars in the future if looking at Fords.

Paul Hamilton

4 de jul. de 2016

I was very happy with the service I received during the purchase. I was extremely pleased with the Salesman. and the Credit Mangager> So far I am very pleased with the way the new car performs. 2017 Ford Escape. The salesman was very helpful as to explaining how all the new features work. I was very comfortable during the whole process.If there is anyway I can be of help do feel free to contact me.

Dana Schlotz

27 de jun. de 2016

We had a good experience with Livermore Ford. We had a trade in and that was handled very easily. Michael Hyczar was our sales consultant and we recommend him highly.

Kevin Barrett

27 de jun. de 2016

Tee Hayder did an excellent job finding me the car I wanted at an acceptable price and managed the delivery process very professionally. I would be happy to recommend the team at Livermore Ford Lincoln to anyone.

John Ysunza

27 de jun. de 2016

Arriving at 7:30 AM on a Friday then having to wait 2 Hours does not equate to "QUICK LUBE"

Ginger McGuffin

26 de jun. de 2016

Had the regular check-up. Love the no appt option. Yes, it's a long wait, but it is so helpful for the working person.

Karl Schultz

24 de jun. de 2016

Everything was great except for a $500 error at financing that increased my lease payment by $18/month. The error was found after the lease agreement was executed. This was irritating to me and although I was under no obligation to agree to the new payment amount, I did ultimately agree to the revision because it was an honest mistake.

Steven Tadlock

23 de jun. de 2016

Franklin Martin was very helpful in the selection of my F-150 Truck

Cweber

21 de jun. de 2016

I purchased a 2016 Ford Edge SEL. Alfred did the test drive with us and listened to any of my concerns and addressed them upon return. Overall the entire experience was probably the least painful car buying experience I have ever been through.. We had visited a total of 5 dealerships and returned to Livermore even though it was an hour drive for us..I am happy with my vehicle, the service through the whole transaction and would recommend Livermore Ford to my friends.

Steven Miles

21 de jun. de 2016

2016 Explorer - excellent service - made apt for 1st service and was complete within an hour.

Eric Carlson

20 de jun. de 2016

I used the Quick Lane service for a routine oil change. The service was done on time as promised and at the quoted price. This is a second vehicle (my son's) I have brought in for service and will continue to use your dealership for service in the future. And the customer waiting areas as well as the service desk areas are really nicely done following your recent dealership remodeling.

Alexander Dondokov

20 de jun. de 2016

Thank you, I'll definately come back.Special thanks goes to Tammy.l from Service department.

Juanita De La Paz

19 de jun. de 2016

Great experience during the purchase of my new Ford Mustang.

Brandon Green

18 de jun. de 2016

All staff was absolutely professional and did not hassle is like expected at a auto dealership. Very nice and easy going people!

Carlos Carazo

17 de jun. de 2016

I needed to bring my 2013 Ford Escape into the dealer when I was not able to download the latest version of SYNC. Unfortunately, this was the second visit to the dealer to resolve the same issue and I needed to leave the car overnight because of some technical issue with Livermore in downloading the update. Finally, the update was downloaded and i was not charged for this service. Thank you Livermore Ford!

Jennifer Bowman

15 de jun. de 2016

I recently purchased a car at Livermore Ford. The service was great. All the staff was very helpful and very patient. I was there for a while after closing time, but everyone was willing to stay and help me out until I was happy with my payment option. I feel that the Livermore staff went above and beyond to make me feel comfortable and happy with my new car. I have been to other dealerships close to closing time and they seem to disappear and not want to help. If you are looking for a dealership where the staff is more than willing to help with a great attitude, I recommend Livermore Ford.

Hilda Heads

14 de jun. de 2016

Salesmen of all sorts don't always have the best reputations but our salesman by the name of Mohammed did his best to make us feel comfortable throughout our whole vehicle purchasing experience.

Robert Strain

14 de jun. de 2016

Adam is great but the lady who took my call initially was very rude and actually hung up on me when I asked to speak to service manager. Adam is a real pro.

Raghavendra Hari

12 de jun. de 2016

Staff was helpful. Concise. I was however unable to schedule maintainence online; had to go to the station to make reservation.

Brian Jones

6 de jun. de 2016

Brittany got it done. She deserves a raise or a promotion. Im thinking Service Manager.

Geri Cooney

5 de jun. de 2016

Salesperson Steve Lewis was great along with manager, Mark Ross!

Judith Sheehan

4 de jun. de 2016

I waited many months prior to repair of the clutch in the automatic transmission.Adam was personable and efficient in setting up my appointment and in makingsure that the Fiesta was repaired in one day. Great service!

Adam Smith

4 de jun. de 2016

Service was fast and efficient. The waiting room was spacious and clean. Coffee machine was an added bonus.

Todd Howe

2 de jun. de 2016

Everything went exactly as planned. I got a ride to work and was promptly picked up and transported back and the car was ready as promised. Nice job!

Boyd Mcconnell

31 de may. de 2016

I would like to say thank you first to our salesman Stephen Bonny. Steve took very good care of us and was very thorough in explaining all the functionalities of our new Ford Focus SE. He was very good about asking us if we had any questions. He made sure that we were to feel comfortable about reaching out to him should we have any questions in the future.Steve was also very good about explaining the paper work as well was the finance department.Over all everything went very smoothly and we were very happy with all final results. RegardsMr. Boyd McConnell

Steve Clark

30 de may. de 2016

Making a reservation for our 20,000 mile service was simple. Darcy checked me in on time, and I had the vehicle back within one hour. Overall, a very pleasant experience.

John Botelho

30 de may. de 2016

I received an excellent deal with no haggling and no pressure.

Gary Hanavan

28 de may. de 2016

Very Polite, efficient, courteous, thorough. Thanks for the good service

M Hollander

21 de may. de 2016

I purchased a 2016 Ford Escape. The sales people were great to deal with.....helpful, friendly, didn't feel like a lot of pressure. The finance manager on the other hand, was the opposite. I didn't purchase the extended warrenty and he said in his 17 years of his job I'm the only person who didn't purchase it! Hahaha, well I guess I will be a memorable customer then! His statements were rude and unnecessary, he was pushy and I did not appreciate it.

Don Easton

16 de may. de 2016

Tee was an excellent salesman. He worked hard for my business. My big complaint is in raising the price for taxes when the salesman and I agreed on a price. As I drive away the truck had an empty tank of gas, shocking, then Tee followed me and paid for gas at a nearby station (after the purchase). So, a good beginning of sales but not a good ending.A suggestion: another sales person showing me the vehicle while I waited for the other buyer to be finished.

Robert Schwartz

16 de may. de 2016

I did this on the other survey. I would score Tee a 1000 on a scale of 1 to 10.He did exactly what he said he would do. Then he went above and beyond by giving my son a manual transmission driving lesson. You have a gem in Tee and I will send anyone I can to him directly.

Christopher Noyer

16 de may. de 2016

2007 explorer sport tracservice was on pointCarl was very helpful and if promises are kept and I'm sure they will he went above and beyond.love the truck so far.

Charlie Cassarino

14 de may. de 2016

Livermore Ford has wonderful employees. The sales staff is great got me in and out with in 1/2 hour. I'm enjoying my new Explorer. Thank you

Ramakanth Alapati

13 de may. de 2016

The service itself was done really well and the frontdesk was really helpful. It took more than 10 calls to reach a person in service department and even then did not receive a call back to schedule the service.

Joshua Peterson

13 de may. de 2016

Pretty easy going. Purchase went quick. Salesman found me the right car.

Gregory Hickey

7 de may. de 2016

Service was friendly fast and efficient but the whole Quick Lane/Rebates/Coupons is not easily understood or easily navigated online.

Kenneth Plante

5 de may. de 2016

Service was fast and friendly.I only wish the doughnuts would arrive sooner...!

Connor Boyd

4 de may. de 2016

Every time I had a question this dealer was there and responsive. Extremely personable and made the whole process very easy. Couldn't have done a better job.

Rich Weirmack

4 de may. de 2016

Good service, nice dealership! I would buy a car from them again!

David Aghighi

3 de may. de 2016

Best salesmanship why? No hassle. No Push. Made me feel good since gave me a great deal

Raymond Stroud

3 de may. de 2016

I WAS TREATED WELL AND ALL MY QUESTIONS WERE ANSWERED. I VISITEDA NUMBER OF CAR DEALERS AND HAD SOME BAD EXPERANCIES.LIVERMORE FORDIS A GOOD DEALER.

Diane Keller

3 de may. de 2016

Brought in my car for an oil replacement. Was able to get a 40K maintenance at the same time....and quickly! Love the Quick Lane and the prompt, courteous service.

Stephen Neuendorffer

2 de may. de 2016

I bought a Ford Escape SE recently. I was attracted to your dealership primarily because you happened to have a vehicle with almost all of the features I wanted. Initially, there was a good price offered on your website (relative to other dealerships that showed a discount) and I expected to use this to bargain at other dealerships if necessary. However, when I inquired at several dealerships about the best price available, you lowered it even further whereas many other dealerships were not able to come back with a simple number. This gave me the confidence to make a quick deal. The transaction was simple, with little hassle, and everyone at the dealership was pleasant and helpful.The only negative part of the experience was the sales approach on the extended warranty/maintenance contract. The contract officer wrote a bunch of numbers down on a piece of paper and then said "don't you think it's a good deal, nobody turns this down." If it's really a good deal, then itemize what is being offered, and present it as part of the deal, rather than once signing happens.

George Puricelli

30 de abr. de 2016

They took me right in and did a good job I think we will see, they could not find the noise up front ?

Raul Rios-soto

27 de abr. de 2016

Brittany is the reason why I am going back! Great customer service!

Rick Volpatti

12 de abr. de 2016

Steve Tehero really helped us out. We would come back to purchase the mustang from him within the next 6-8 months. Thanks.

Paul Dilella

1 de abr. de 2016

It was a very pleasant buying experience. From the easy price negotiation to the quick turnaround on the deal paperwork, I was in and out in about one hour. Excellent customer service. This was the second car that I purchased from your dealership and I would definitely come back and recommend you to friends, family and colleagues.

Michael Silva

21 de mar. de 2016

We purchased a 2016 Explorer Platinum. The service was excellent. We had Ryan as our sales associate and he was amazing. I am in sales myself so I recognize great talent and Ryan is an amazing sales associate. He was personal and we felt he was trying to get us the best deal possible on our trade in and on the new Ford. He built trust with us immediately and we didn't feel pressured at all. We will refer all our family and friends to Ryan and come back to him in the future.

Jimmy Sneed

21 de mar. de 2016

Stephen Bonny did a great job for me. He explained everything thoroughly and even picked me up at the Bart station when I picked up my car. Job well done.

M.B.

21 de mar. de 2016

Mike Hkyzar was our exceptional dealer. We had previously bought a car from him when he was at the Toyota dealership. He stayed in touch with us for a year to make sure we were happy with it. When he moved over to Lincoln we went to him. Under the horrible circumstances of our having to buy another Navigator because ours had a leaking luggage rack, which caused mold to go all through it, Mike was a pleasure to work with. He maintained a relationship with us for a year and that is why we went straight to him. Even though we were angry about our previous, year old, Lincoln being such a waste for us, we knew Mike would follow through for us and put us in a vehicle he stood behind! He is loyal and honest for the company, but he is also there to serve the customer and form relationships. We are thankful for him. He is going to manage that place someday, we hope!

Elizabeth Gadosky

21 de mar. de 2016

Wonderful service and great sales experience. Everyone worked really well together and felt like family!

Susan Bothwell

21 de mar. de 2016

Very friendly personal service from Michael and Darcie

John Sorroche

21 de mar. de 2016

I purchased a new Ford F-150 crew cab. The Sales staff was very helpful and actually listened to my needs and requests. The overall experience was a good one and I would recommend Livermore Ford to my friends.

Deep Chakraborty

17 de mar. de 2016

Karl Windmueller, our Account Manager, was very helpful. Explained all our options and delivered great service.

Carlos Elizalde

19 de feb. de 2016

We had an amazing experience with our recent purchase. Stephen Boony was and has been an incredible assistance to us.Thanks for the amazing experience we will share our purchase and will suggest to everyone...Elizalde family

Jeffrey Schroeder

16 de feb. de 2016

Did not complete work (recall item) by end of the day as promised.

Lee Snider

2 de feb. de 2016

My family and I came in to discuss my lease, which I finished paying early on my, 2013 Ford Escape. Tee was excellent in helping me and I walked out with a new leased 2016 Ford Escape

Edward Greilich

2 de feb. de 2016

We had to wait 3 weeks for an appointment. The repair took 12 days. Four days before our car was ready our services advisor called to give us an update and mentioned our Taurus will be ready in a few days. Our car is a Fusion. When the car was ready we waited 2 extra days because they kept calling the wrong number, we had to call for the status.

Gerardo Hernandez

2 de feb. de 2016

Quick service, I didn't have to wait too long to get checked in. All of my options were presented and not once did I feel like I was being up sold to.

Judy Williams

31 de ene. de 2016

I purchased a Ford Edge. Excellent service; helpful and friendly staff.

Jacqueline Tyler

28 de ene. de 2016

Everyone I met at the dealership was very helpful and friendly. All my questions were answered with a smile? and a handshake ?.

Thomas Buscheck

28 de ene. de 2016

Richard Barrett is a caring service manager and great guy!

Steven Teixeira

27 de ene. de 2016

I was new to ordering a new truck. TALAL walked me thru it and kept me informed on any news that came in. He proved to be honest and informed about all the items involved.His integrity is was reassuring. Steve

Scott Pope

26 de ene. de 2016

Danny was knowledgeable, friendly and helpful. The car met our expectations

Barry Ripp

26 de ene. de 2016

The work they did was great. The service adviser was friendly.However; I noticed on the service report that they noted my tires were wearing "not good". My MKZ is only 1 year old. When I asked the service adviser about this, she suggested I get the tires aligned when I get new tires. Why should I wait until my tires wear out prematurely before correcting this problem.I plan to get the wheels aligned very soon to prevent further wear.I think the adviser should be more proactive and suggest this kind of service.

Nichole

26 de ene. de 2016

Steve Lewis helped us with our car purchase and we couldn't be happier with our experience and our car

Dhirendra Prasad

21 de ene. de 2016

Purchased a Platinum F150 and Tee was really helpful. He made the buying experience a breeze and enjoyable. Will definitely come back for my car needs in the future. Keep up the great work Tee.

Stacey Gethers

20 de ene. de 2016

Everyone at Livermore Ford especially advisor Mike Sanchez was exceptionalI really appreciate you all, Thank you so much!

Lori Lehrmann

19 de ene. de 2016

Everything was great! Bought our car from the same dealership we just had its first service done.

Loretta Elliott

19 de ene. de 2016

Livermore Ford is the best. They took my 2004 SRX Cadillac in trade even though I owed money on her. Then leased me the most wonderful 2016 Ford Fusion, with electric seats and Heat seats. Those were the only things I asked for in a car. Because I have disabilities in my hands and back, the electric/heat seats mean that I can drive. So, thank you Nick, Michael, Chris, and Troy at Livermore Ford. Oh, yes, and she is the most beautiful red color. I have named her Ruby.

Geray Fanti

18 de ene. de 2016

I came from South Africa and had no credit record. Steve helped me and mentioned the special ford was running for expats. I managed to walk out the door later that afternoon with the new vehicle. Very good service and everyone was extremely friendly.

Shane Page

18 de ene. de 2016

Stephen Bonney was an excellent sales rep to work with. I really enjoyed having him as my sales rep, and he is the reason I took home my new Ford Flex the same day I came in.

Pamela Smith

17 de ene. de 2016

Staff was very helpful. I went to the quick lane as I had a low coolant warning. They helped me at once. In addition to the coolant issue, they also did an oil change and other maintenance tasks that were due.

THEY STOLED MY CAR

16 de ene. de 2016

Had an emergency and had to leave car with dealer to get it repaired. Person said he would call by end of day. 5 days later nothing. THEY STOLE MY CAR!

Sandra Scott-lemke

13 de ene. de 2016

When we decided on the Edge for sure, I contacted the salesman, Tee. and asked for an honest, out the door, price for the model we wanted. I also asked the same question of another local dealer. Tee was honest in his offer and the price we paid was almost exactly what we expected. To be honest everyone not connected with auto sales hates the haggle part.But Tee did an excellent job explaining the detail and not over selling!Have a couple things to be done by service dept. and they still have not contacted us for that work or for any details about when...they can do the work...? (12 days)

Janet

12 de ene. de 2016

I purchased a 2015 F-150 4x4. To be honest, I was extremely nervous about this purchase because this truck is replacing a 1991 F-250 4x4, which has finally 'given up the ghost'. The difference in technology can only be compared to an old black telephone vs. smart-phones/I-phones. It is very overwhelming and the salesman (Ryan) and the finance person (Trevor) did everything in their power to try and ease my stress, including driving the truck to my home to make sure it would fit in my garage. I am still concerned about all the bells and whistles but everyone who helped me said I could call and come back at any time. I am going to take them up on that offer as I work my way through learning about my new vehicle. The assistance I received was stellar! Thank you, Janet Berkey

Mark Shakespeare

12 de ene. de 2016

Excellent staff, professional and friendly. Awesome waiting area with fast Wi-Fi, several large screen TV's and a cool coffee machine.Asked for a full synthetic oil change for my F150, but they did not have the recommended 5-30W full synthetic oil at the dealership, which I thought was odd. 5-30W is a very common weight of oil used nowadays. This is the only place I have taken my F150 to, for service since new. My truck is a 2011 F150 ecoboost. Overall a good experience, but please stock a better variety of full synthetic oils for ecoboost engines in the future!

Lorraine S.

11 de ene. de 2016

I needed to replace an old unreliable car that my 20 year old daughter was driving while away at school. I stopped by with only a limited amount of time to see what kind of lease price I could get on a Fiesta. Knowing there might be some 2015 left I assumed I needed to act quick. I told your salesman I had 20 minutes because I was on my way to work. He did just that, he let me look at one and showed me what he had on a computer and then he gave me a price. BAM! and I was out of there. We then communicated by text for the next day and made an appointment. My daughter came home and wanted to look at some other cars too. So I told Ryan I would be an hour late to come by and see and maybe purchase the car. We went to the local Honda dealer and just to get a quote it took them over an hour and made me give up my credit information.(not Ford, my salesman believed me when I told him I had excellent credit) My daughter drove the Honda Fit and liked it but wanted to go to Ford too. I told them their price was high and all he kept saying was we should lease a different model (honda). Well we said we wanted XXX car and all he kept talking about was another car. Anyway we headed back to Ford and Ryan was ready for us. We test drove the Fiesta (Ryan didn't try to sell us a different model) and we agreed on a final number and BAM we were out of there in an hour!!!! Something Honda couldn't even do just for a quote. I LOVE LIVERMORE FORD and Ryan. Thanks for making my car leasing experience amazing. Oh and of course the Fiesta is a way better driving car then a Honda Fit.

Joan Thomas

11 de ene. de 2016

The sales staff was wonderful and helpful. The car is fantastic!

Sharon Watkins

11 de ene. de 2016

Leased 2016 Ford Escape. Service by all was excellent. Michael Hyczar was extremely helpful.

Benjamin Jaeger

10 de ene. de 2016

After visiting several dealerships, Stephen made the buying experience a pleasure. We love hybrid fusion.

Timothy Geiger

9 de ene. de 2016

Everything went as expected. The staff were professional and provided me with a ride to and from home.

John Ratkovich

6 de ene. de 2016

I went to Livermore Ford expecting to be confronted with a high pressure sales experience and likely being able to find a car that I like. Much to my delighted surprise, I was met with a very patient and helpful sales rep, Megan Brandt, who allowed me to try out a myriad of car and feature types before I settled on my dream car. Livermore Ford was able to find and get me that car within a day and I drove off completely satisfied with my 2016 Ford Fusion SE the next day. I am a very satisfied customer.

Cindy Volz

6 de ene. de 2016

Excellent Customer service but I found out that I can have my car washed and I was not informed of this at either appointment.

Elizabeth Pfaff

6 de ene. de 2016

I purchased a 2016 Fusion Hybrid. Steve Bonney was exceptional. If he is even remotely representative of the quality of personnel at this facility, then I will continue to bring the car there for service, despite the fact that I live in a different county 30 miles away. He was professional, courteous, patient, and thorough. If anyone tells me they are looking for a new car, I will insist that they contact him immediately! I was also impressed with the appearance of the facility, but it's the treatment I received from Mr. Bonney that will bring me back.

Alana Telarry Sumbler

5 de ene. de 2016

2016 Explorer limited The sales person Tee was awesome

Ron Hague

4 de ene. de 2016

I was promptly greeted and the service tech answered all of my questions and got my vehicle serviced in a timely fashion. Why thing I was not happy about is that the rewards on my ford rewards account expired without my knowledge that they were about to expire. In the past I would get a email telling me that they were about to run out. As a result I lost out on about $125.00. I had my vehicle in in the not far past and declined to use the rewards because I was working towards a large purchase in the parts department and wanted to save them up. I wish someone would have told me they were about to expire.

Satish Chavali

3 de ene. de 2016

Cody Bradley was the sales guy who I met with and the experience could not have been any better.

Trini Rodriguez

2 de ene. de 2016

very satisfied as of lately. I could't say the same from the previous experience, but this latest one you guys made up for it.Thank you,

Timothy Proetel

31 de dic. de 2015

Once we identified the vehicle we were looking at Nick our salesman was able to help us and finish the deal

Cesare Rotundo

30 de dic. de 2015

I had a lease on a Ford expiring in March 2016 and I was invited via email to check new vehicles. I'm glad I did. I have a new Ford, and the whole process was easy and pleasant thanks to Tee Hayder.

Bettina Prochnow

29 de dic. de 2015

Everyone was so very helpful - from Ryan, my salesperson, to (I think it was Jennifer?) the young lady in the service dept who got me a service tech to check out my tires the day after I bought the car. Chris (general mgr?) came over to personally show me the Costco sales/leasing price sheet and the finance dept person (I don't have his name) was also very quick about the paperwork. I appreciated that he also did not try to upsell me more than what I needed in insurance. I have found out through my life that honesty and reliability and kindness go further in business than a cutthroat approach and Livermore Ford showed that they have integrity. I so appreciate that because it is getting harder to find that in the business climate of today!! Thank you very much - Bettina

Kelly Keltner

29 de dic. de 2015

Tee Hayder did an outstanding job through our evaluation and purchase of our new Explorer Sport. We visited several other dealerships prior to visiting Livermore Ford, and Tee made us feel very comfortable and was able to answer our questions very well. I will definitely continue to recommend Livermore Ford as the place to shop for a new vehicle.Thanks!Erik & Kelly

Gordon Nash

28 de dic. de 2015

Jessica at the guest counter is always awesome... a wonderfully pleasant help all of the time! Kudos to Jessica... please recognize her for making the customer experience so pleasant!Mike (oops? Mike? Richard?... I keep getting confused!) in Quick Lane is great too! He's always pleasant, knowledgeable and great to work with! Again, please pass along kudos as well!Nice upgraded facilities! Internet is great to have and TV (football games!) is great to have! Donuts and comfortable seating as well!

Susan Imbrulia

28 de dic. de 2015

Very nice.....I purchased a Ford Fiesta and so far its fine. Service was excellent offered coffee and hot coco and very nice waiting room everyone says hello...pleasant and smiles. very nice . Mr. Quan was perfect with every question and answer...very helpful.

William Mcdonald

28 de dic. de 2015

Great attitude and customer interface.,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Eugene Broadway

28 de dic. de 2015

MKX. The service was excellent and the Lincoln team very nice and helpful. Thanks to all for making this. A excellent process.

Rena Leibovitch

26 de dic. de 2015

I have a 2015 Lincoln MKZ Hybrid. I worked all my life to buy this car. I love the comfort and safety. The help in the quicklane for my battery issue was prompt and effective. I liked the TV set up in the waiting room. My husband was disappointed not to find any sales people on the floor to answer his questions.

Daniel Morrison

25 de dic. de 2015

I had a great overall experience with Stephen as my primary care technician and car salesman!

Deborah Buchanan

22 de dic. de 2015

I don't like a pushy salespeople especially at car dealers. The staff was not pushy at all which made it a pleasure to by a car from there. I new what I wanted and they new that.

Celia Bonino

22 de dic. de 2015

Vehicle service is a chore for me since I come from Hayward to Livermore. Having the ability to stick around and get good service on a Quick Lube is wonderful. This time we even spent our time looking at new vehicles and Manny was very nice and helpful. Not pushy at all especially since we told him we were just waiting for my F150 to be serviced. SO shout out to Manny in Sales and of course to Michael in Service. Nice courteous people that keeps me driving to Livermore and not San Leandro.

Adam Smith

22 de dic. de 2015

Stephen Bonney was very helpful from beginning to end. Also, the finance dept. was easy to work with. I would highly recommend Livermore Ford. It's definately worth the drive from the 650 or 408.

Allen Lipscomb

19 de dic. de 2015

Ford Fusion HybridFantastic ServiceExtremely helpful staff

Bradley Burkett

19 de dic. de 2015

We had been shopping for 2 new cars in the last month. We'd visited several dealers and found Livermore Ford to be the best experience. Megan was no pressure which we loved. She listened to what we needed and helped accordingly. The car is exactly what I wanted and I was able to work the price to a manageable monthly payment even though the overall car price was a bit more than I had planned to spend.

Joe Mason

19 de dic. de 2015

Easy to setup appointment time, vehicle service was started on time and was done on time. Service department personnel helpful and explained what was done and it there were any future things to look for. Very happy with service received.

Richard Butler

18 de dic. de 2015

The Best! Nick Wilson went above and beyond to make sure I was happy with the deal for both my new truck and my trade. He was professional and helpful during this entire process. I felt my business was important to him and that his job was to help me by listening to my needs. He had to trade for the vehicle I wanted and he made that happen. I have purchased many cars and trucks in my lifetime and I must say this was the best buying experience I have ever had.

Brandon Zehnder

16 de dic. de 2015

Stephen Bonny is the man, smooth transaction from start to finish.

Paul Kimmerly

16 de dic. de 2015

I purchased a 2016 Lincoln MKC. Everyone was extremely helpful thru the entire process. This was my best car buying experience.

Jason Browne

15 de dic. de 2015

I had a great experience and would gladly buy future cars there.

Kimberly Ann Phillips

15 de dic. de 2015

Big improvement from my last experience with Livermore Ford a few months ago. The new team of Mike and Burke were very helpful and communicated with me.

JAD

13 de dic. de 2015

After car shopping for a week, your dealership was nice to buy a car from. Very good customer service and followup for the after buy visits. Very pleased with my salesman and even the part man came to help me with the car add ons. Although I did not initially come in for, I did buy a Focus ST and am surprised by how gentle it can drive in normal stop and go everyday traffic. This one is much better quality than my previous 2015 Focus Titanium.

Albert Isola

12 de dic. de 2015

New 2015 CMAX SE. Got the price and terms that I wanted.The staff was very helpful in explaining vehicle details and getting me through all the paperwork.

Steve Clark

12 de dic. de 2015

I called late for an appt.. The Quick Service lane was able to get me in, and got me out quickly. They were very helpful.

Albert Coffey

11 de dic. de 2015

The service was very good , everything was done in a timely matter and I wasn't expecting the fresh smell of what you sprayed in my Edge and it was nice . And everybody were very nice .

Robert Vigil

10 de dic. de 2015

Tommy Ryan did a great job at going over all my trim options and even allowed me to test drive the different size motors. This is the dealership you want to do business with for your next vehicle purchase. Already planning a road trip in my new F150!Thank you Livermore Ford

Richard Shortall

10 de dic. de 2015

Purchased Ford 150. Enjoyed working with the salesperson Mufi.

Paul Dilella

10 de dic. de 2015

It is always a pleasant experience at Livermore Ford. The staff are very friendly and helpful and the work is always done right.

Betty Debono

8 de dic. de 2015

Always helpful! Ford Fusion, Darci is always on top of it and very efficient!

Donald Nelson

7 de dic. de 2015

Even though I leased this vehicle from another Ford agency, I found it more convenient for me to bring my ford Edge to the Livermore location for servicing. Excellent, friendly, fast service and a nice facility. I will be back.

George Puricelli

7 de dic. de 2015

The service wrighter told me a few things that I should have done I said ok, I think he did a very good job.

Timothy Griesbach

3 de dic. de 2015

Darcy was very helpful. Needed to reprogram my service reminder and she took care of it herself before I left.

Sonia Soriano

2 de dic. de 2015

Steve was very professional, knowledgeable and very helpful. He took his time to show me all the different options of my brand new car and was very patient with me.

Alice Hatton

2 de dic. de 2015

Purchased a 2016 Ford Escape from Cody. I came in with a fixed price of what I could afford and Cody made sure that I was able to drive away with my new Escape. I had visited four other Ford dealerships in the two day prior to my visit to Livermore. Livermore Ford by far was the best experience.

Lindsey

1 de dic. de 2015

I purchased a convertible mustang from Megan and the experience was awesome. Megan was very quick to respond to all my questions. We communicated primarily via texting which I much preferred versus spending endless hours at dealerships. Ford was able to meet my requests for trade in, cash down and sticker price. Everything was very smooth and simple. I will definitely recommend Livermore Ford to friends.

Ronald Goodell

1 de dic. de 2015

I purchased a new 2015 F150 from Tommy Ryan at Livermore Ford. The experience was great. He got me the best price, the best financing all through email. He found me the exact F150 I was looking for, did a dealer swap and had it detailed and ready for me when I walked in the door. The whole transaction took my about 90 minutes during black friday! In and out, I got a great truck at a great price.

Jordan Peterson

1 de dic. de 2015

Friendly staff all the way around! Nick was very nice and worked hard to get us the deal we wanted!

Kenton Busch

30 de nov. de 2015

Customer service and the service people are master's of their craft . Always exceed my expectations! Thank you

George Cramer

30 de nov. de 2015

2011 Edge - lights would not turn off. When I arrived the service writer told me they probably not get to it until Friday. It was ready Thursday with the lights fixed and a 60,000 mile service. THANKS

Stephen Royall

30 de nov. de 2015

great experience, no haggle pricing with the friends and family discount. Low pressure Steve Bonny was a pleasure to work with

Jose Vigil

30 de nov. de 2015

When I was in the market for a new truck Livermore Ford helped me locate exactly what I wanted. Later that year I purchased a new Explorer for the family. The best part is how efficient the service department is.

Gregory Hickey

30 de nov. de 2015

Service was prompt and everybody was helpful and courteous. It did bother me that when I was charged for an interior air filter, I was also charged for a scent for the vents. That is something that I had not ordered or wanted.

Benjamin Vogelsang

28 de nov. de 2015

I had a great experience at Livermore Ford, from the beginning on, the Sales Person, was helpful and very knowledgeable and showed no pressure.The Service personnel, was great explaining the problem I had with my GPS, apparently I was told it was a software issue, which they fixed the same day. The shuttle dropped me off at my work and picked me up as well. Very convenient.What impressed me the most each person there have taken their time answering all my questions. I hope they'll keep that kind of service up.

AJ

26 de nov. de 2015

Overall experience in the dealership was OK.The staff was helpful and kind but I didn't like the shady tactics that were attempted during the lease terms negotiations.I was lucky to be a bit more aware and knowledgeable to recognize that the numbers were tweaked behind the scenes to increase the monthly payment on the car.

Joseph Amato

26 de nov. de 2015

Great!!! Definitely will come back and refer family & friends. Easiest experience ever buying a new car. Talal was the difference maker.

Richard Upper

24 de nov. de 2015

Michael Hyczar was the salesman I had the most contact with; he was very helpful, answered all my questions, kept me informed throughout the process, and was calm in his demeanor. Then there was Troy in the Finance Dept., he did everything to make this deal happen, and I appreciate that. Then there was a situation with the truck; but then Michael, and the Manager in the Used Car Dept.; stepped up, and took care of it. Thank You and Take Care!

Ronald Saltgaver

20 de nov. de 2015

Your transmission mechanic returned the car with extremely smooth shifting throughout all the gears. He also solved the problem of rough shifting between 1st and 2nd at low speeds.. Most excellent. Also brought the car up to date on upgrades. Thanks

Mariah Siebers

19 de nov. de 2015

I have a 2013 Ford Fusion Hybrid and absolutely love it!i

Delain Frome

19 de nov. de 2015

Mario was very helpful as my salesperson. I was very impressed with his overall demeanor and professionalism. I was not actually ready to buy a car but found one with the exact features I was looking for. Mario worked with me on the price and payment options as well. Thanks

Richard Jones

18 de nov. de 2015

When I arrived they were running behind but said wait a minute and see if they would need to give me a ride home or would they be able to get right on it.... He was able to do it right away so I waited and had coffee. Worked out fine.

Malcolm

18 de nov. de 2015

I walked in for a 35,000 mile service call, which I was taken care of fairly quickly. Which was good.The only negative in this visit was that I had received a coupon for a car wash on my next visit, promotion for my birthday.I mentioned that to the service writer and said obviously we are in a water shortage, but could you at least have them clean the windows, mainly the windshield?.and not to worry about the promotional FREE car wash.When I got the car back, windows were not touched and the windshield looked like it was attempted to clean but actually just smeared around the dirt on the window. It was almost worse than when I brought it in.I had to clean it right away, I could barely see thru the streaks. They tell me that they clean the car every service stop , which I have never seen?

Nestor Dungui

18 de nov. de 2015

Being new in the area and having had Ford approve my application was really fantastic. That really demonstrated a fair judgment based on the documentation provided. Your sales man services were outstanding mainly how he helped on the approval process ensuring that I had to provide all necessary information as well as the way that he handled all questions I had. Overall I am greatly satisfied with the deal.

Daniel Hertlein

17 de nov. de 2015

Both Nick and Josh were great. Dealership was comfortable and all the staff was pleasant. Thanks so much!

Laurence Cohn

17 de nov. de 2015

I purchased a used 2004 Ford Expedition. Although it was listed as not yet for sale, the salesman was very helpful in showing the vehicle and keeping me informed of its status. When he was not available on the day of the sale, he referred me to another salesman who took me through the process smoothly and made sure the vehicle was delivered on time and ready to go. I'm very happy with my purchase.

Garry Peters

17 de nov. de 2015

It was very fast and very complete and well done. Time was important so i liked it was done so fast.

Danielle Beeken

16 de nov. de 2015

Friendly, knowledgeable, positive. Mario was a pleasure to work with and worked very hard to get us the car we wanted..He was very responsive and enjoyable to work with.

Carlos Pagan-stewart

15 de nov. de 2015

I bought a used Ford Fusion Energi. I shopped for the vehicle online.

Suresh Iyer

13 de nov. de 2015

The staff at your dealership have always been good and helpful! I have been coming to the dealership for more than 6 years, buying/leasing multiple cars, and also for regular services for these vehicles. This time too, I received spectacular service - clear communication, courteous and professional service, all commitments kept and on time delivery as per promise made. In the past it was Gary K or others. This time, Mike G was great with the initial help to me with info for my Saturday service (when I called on Friday). The Parts department made me a commitment, and kept it 100%! And then Darcy was great as always! Darcy was my service advisor and she has helped me three times now in the last 3-4 service visits. She is an asset to your service/Quick Lane team.

Patricia Miller

12 de nov. de 2015

I was very pleased with the help and attention from Kyle at the Livermore dealership. He was veryknowledgeable and pleasant to work with.Patty Miller

JJ Jeliazkov

10 de nov. de 2015

You guys ROCK!We've got the #1 price for used Prius Plug-in, super easy "closing the deal process" and most important - we have new friends!Thank you Tommy for the great experience.

Jessica B.

10 de nov. de 2015

I originally came to the dealership interested in purchasing a Lincoln. I ended up checking out the Ford vehicles and taking 3 cars for a test drive (1 Lincoln, 2 Ford). I was surprised that I liked the Ford Explorer over the Lincoln MKX, and I felt like the car had a lot of benefits and features for a reasonable price point. The salesperson we worked with (Mario) was very helpful. He helped us on two separate visits, spending a total of a few hours with us while we researched the vehicles. Mario was not pushy at all and was happy to provide us with information to aid in our purchasing decision. After we decided to purchase, the Finance department was very fast to process our paperwork and helped us to get the best deal. We were very happy that we came away with a new Ford Explorer and with a monthly payment that was less than we were expecting. Our overall experience was very great!

Matthew Juniphant

8 de nov. de 2015

Staff was very helpful. Even stayed late to help me out.

Paul Larking

5 de nov. de 2015

Awesome service experience with these folks over an extended period of time. I highly recommend them. BestPaul

William Randall

3 de nov. de 2015

We really appreciate that you went the extra mile in finding us the car that we really wanted.

Sandra Mcgarva

3 de nov. de 2015

I went with the lease of a 2015 Ford Edge SLE; the service was awesome, everyone has SUCH a sense of humor there; it was Halloween and the person who assisted me was Captain America (Nick). All the staff at Livermore Ford Lincoln were kind, helpful, knowledgeable, and professional, and I actually enjoyed my car-buying experience for the first time in my (60 years) life! This is where I will go for servicing both my Fords, and I will come back to purchase here again when it is time to do so - and I'm from Nevada!

Stephen Eppler

3 de nov. de 2015

We were extremely pleased from the moment we walked up to the front door. We were warmly greeted by your sales associate, who took us immediately to his deskWe explained our long not pleasurable journey with another Ford Dealership----From Aug. --Oct. 30The professionalism and customer service in that dealership is extremely poor and lacking. We made the decision, finally, to go to another Ford Dealership ---and what a difference!!!!! We purchased our 2016, heavily loaded---Ford Explorer -------in what seemed like----"minutes" and really it was!!!!!

Trisha

11 de jul. de 2015

HORRIBLE experience I would stay clear of this dealership. My husband and I went in this am very excited to look at a vehicle yes we had a trade in but very little negative equity. Never have I been to a lot where they were so unwilling to make a sale THEY WOULDN'T BUDGE A $1. We were pre approved through our credit union. I highly recommend taking your business elsewhere. Chris was absolutely no help and very unprofessional. Lesson learned stay away from this LOT!

trisha33

11 de jul. de 2015

HORRIBLE experience I would stay clear of this dealership. My husband and I went in this am very excited to look at a vehicle yes we had a trade in but very little negative equity. Never have I been to a lot where they were so unwilling to make a sale THEY WOULDN'T BUDGE A $1. We were pre approved through our credit union. I highly recommend taking your business elsewhere. Chris was absolutely no help and very unprofessional. Lesson learned stay away from this LOT!

Ken Bosworth

25 de jun. de 2014

After I was able to get in touch with Pedram at Livermore Auto Group, my experience changed. Pedram listened to me vent my frustration, agreed to refund my paint protection without hesitation, and arranged for a rent a car while my vehicle was being fixed. While the situation was less than desirable to start off a business relationship, Pedram did what should have been done in the first place. He took care of our situation and made it right. I can only hope that he can clean house, and set the course straight for new customers. But I have to give him credit, he lived up to his word and did everything that he promised.

Ken Bosworth

12 de jun. de 2014

Remarkably horrible. If you are looking to buy a vehicle, there are many other choices out there. DO NOT BUY FROM THIS DEALERSHIP. I bought a used 2008 Cadillac Escalade from this dealership and I can tell you with all certainty that they sold me a car that they KNEW had problems. I had to have the engine mount replaced after having the car for only 3 months. They would not cover the cost, so I paid $700+ for the repair. Now just 3 month later, I am having the same problem. On top of this, they charged me $800 for a paint protection service that they never provided. I called several times, they never called to book the appointment to have the service done. I requested my money back, and they refused to refund me. I might need to seek an attorney but I felt that it was important to share my experience with potential buyers. You are better off driving 20 or 30 miles away to another dealership if you have to because these guys could careless about you, they just want your money. DISGUSTING!

dundada

11 de jun. de 2014

Remarkably horrible. If you are looking to buy a vehicle, there are many other choices out there. DO NOT BUY FROM THIS DEALERSHIP.I bought a used 2008 Cadillac Escalade from this dealership and I can tell you with all certainty that they sold me a car that they KNEW had problems.I had to have the engine mount replaced after having the car for only 3 months. They would not cover the cost, so I paid $700+ for the repair. Now just 3 month later, I am having the same problem. On top of this, they charged me $800 for a paint protection service that they never provided. I called several times, they never called to book the appointment to have the service done. I requested my money back, and they refused to refund me. I might need to seek an attorney but I felt that it was important to share my experience with potential buyers. You are better off driving 20 or 30 miles away to another dealership if you have to because these guys could careless about you, they just want your money. DISGUSTING!

Chad sebree

16 de may. de 2014

I bought a 2006 F250 from Livermore Fordon Easter Sunday of 2014. I spent a lot of money on this truck . In the deal I also purchased a bed liner to be installed in the very near future . Not only have I not received a phone call from the dealership but I have called. 6 different times(. 3 msgs. & 3 interactions on the phone ). STILL NO RESPONSE ! Draw your own conclusions if I have been treated fairly. TERRIBLE POST PURCHASE SERVICE !!!!!!!!

Mark Woodrow

5 de may. de 2014

Courteous and knowledgeable, very nice to work with

Steve Davenport

1 de may. de 2014

The only thing that kept my experience at Livermore ford from being a complete disappointment was Joseph. I found this dealership to be very unprofessional. If it were not for Joseph we would have left this dealership without a sale. I am a small business owner and have built my company on customer service so I understand how important it is! Troy was also good helped me pick a good warranty and understood what we had been through.

Micheal Rabith

30 de abr. de 2014

Tim was very knowledgeable over the jeep, helped my wife and I Thursday our thinking process and was not pushy. We felt very comfortable with our experience

Justin Clarke

29 de abr. de 2014

Tim was great. Answered all my questions and offered to come over and help me at my home

Timothy Toulouse

28 de abr. de 2014

Quick, nice sales staff, and financing was quick. Car is amazing my wife loves it

Ted Hubbard

25 de abr. de 2014

Excellent detail,very customer oriented !!!!!!!!!!!!!!!!!!!!!!!!!!

Dinesh Sardana

23 de abr. de 2014

From start to finish, Tim and Shon both were incredible. They were both honest and patient which is rare today when purchasing a car. Our lead salesman was Tim who I will recommend for years to come. Livermore Ford is making changes for the better in the area of customer service. Tim and Shon made us feel like we were shopping at Nordstrom! Thank you guys! We will be recommending you to our family and friends. 5 Stars!!

Maria Gomez

21 de abr. de 2014

Excellent customer service. I bought 2. Cars!!!!!!!!!!!!!!!!!!!!

Ashley Stores

15 de abr. de 2014

Very helpful and answered every question I had.............

Jake Aro

14 de abr. de 2014

Great!!! Zafeer was very helpful and provided us with all the information we needed for the purchase. Would highly recommend this dealership to others.

Kelley

31 de mar. de 2014

Everyone when out of their way to help us. This is the third car we have bought here and tell everyone this Livermore Ford is the place to come. It is nice to not get the run around when buying a new car.

Brian Mcmahon

26 de mar. de 2014

Great experience; felt like Zafeer had our best interests at heart

Steven So kolos

10 de mar. de 2014

Someone treated me Immediately and asked Brigitte to help me. She was very professional and answered all questions. She was interested in our satisfaction.

Michael Macdonald

3 de mar. de 2014

Very quick responses from Marc. Zafeer made buying process very easy for me.

Crystal

6 de feb. de 2014

My sales person Tim was phenomenal . Though I had a ton of questions he was extremely patient and knowledgeable. He made sure that I got the information I was looking for and I was comfortable with the vehicle I ended up purchasing. My search for a new car took me to quite a few dealerships around the Bay Area and I must say that he was the most trustworthy and diligent sales person I encountered. He turned an experience I was dreading into something exciting and fun. While I was at the dealership I was able to meet a large part of the sales/service team and everyone was extremely friendly and knowledgeable. Carlo in finance did a great job as well.

Jonathan

6 de feb. de 2014

Gary is one of the best in the service department. He is the reason I go back to the service center at Livermore Auto Group.

Joseph

4 de feb. de 2014

Great customer service by Tommy, my salesman. He made me feel welcome right off the bat. My whole sales process went very smooth.

Djung

2 de feb. de 2014

everything is very good except payment where is the line 4 people was waiting for to pay. I was on the line about 25 minutes waiting.

Lauren

1 de feb. de 2014

Steve was patient, honest, and did not attack like a normal car salesman. He was wonderful compared to my last experience In addition even though it was late and we were all ready to go he took time to sit in car and explain how everything works and set up our phones etc... I walked away for first time happy with ford

Janice

1 de feb. de 2014

Service rep listened to my comments and took care to see my car repair was completed. He called with daily status reports.

Jeffrey

31 de ene. de 2014

It was the best experience I've had when buying a car. Chris and Bridget were fantastic. We purchased two vehicles and are completely satisfied. I highly recommend this dealership.

Dan

30 de ene. de 2014

Mike Gaddini is a pleasure to work with and is a great assistant service manager. I also love your program that rewards continued patronage with credits and free oil changes.

Linn

29 de ene. de 2014

The professionalism and friendliness of the dealership. Shon and Zafeer were great to work with.....Shon found the exact car I wanted and Zafeer helped me get set up and understand the vehicles features.

Jared

28 de ene. de 2014

Very easy to work with, honest, didn't feel a lot of the usual pressure / tension you typically come to expect from dealerships. Made my first car purchase easier than anticipated.

Jose

24 de ene. de 2014

Hospitality is amazing, they'll make sure you get the car you want and if you don't want a specific car, they'll help you get the car you need. Straight forward with sales and how payments will be done, they'll work around your budget too.

Daniel

23 de ene. de 2014

Sales team, Tommy and Shon, were great.They were patient, helpful, and knowledgeable.I had good experiences at other Ford Dealerships during the process, but Livermore was by far the best.

Debra

21 de ene. de 2014

Our sales man Joseph helped moved us from a used car to a new car. He was easy to work with and had a great personality.

Nesly

21 de ene. de 2014

Jordan and Carlo Perez they where excellent. Jordan offered to educate me on some of the gadgets I can not find on my Focus'I love the car .It handles great.I would recommend Jordan to my friends

Eugene

18 de ene. de 2014

Service Rep Domenick is very attentive to the needs of his customers. Kept me informed of the progress of my service and what the situation was and what was required to resolve any issues. Great job!

Clarence

16 de ene. de 2014

I really enjoyed working with everyone at the Livermore Auto Group dealership. The people were friendly and answered all of my questions with a smile.

Derek

15 de ene. de 2014

Gary took care of me. He wrote down all of my concerns on the work order and the mechanic did a thorough job. He even found another problem not associated with why I brought the truck in and they fixed it. I definitely appreciate the work they have done for me.

Vijay

8 de ene. de 2014

The sales people we worked with were very friendly and eager to help. They were patient with all the questions we had, technical, financial etc. and were willing to research the questions they couldn't answer immediately.

Kimberley

8 de ene. de 2014

I really like working with Tommy Ryan, our sales rep. He was very knowledgeable of the car we bought and I trusted Tommy.The entire sales team that supported the process was very energetic and likable, as well. Tommy is a very genuine and nice young man who worked hard on our behalf

Vicki

4 de ene. de 2014

Zafeer, the sales person was very knowledgable and took time with me to make sure I got exactly what I wanted. He made my dream car become a reality for me!! Kodos to Zafeer!!!!

Daniel

3 de ene. de 2014

No pressure, honest pricing.I appreciated that there was no strong push to sell extra features - they were shown clearly, the benefits shown and the cost then no pushing beyond that. Also I found the finance person I dealt with extremely knowledgeable - he really gave a good set of options with numbers behind them for the best options to pay.

Douglas

20 de dic. de 2013

The service was great. If you look up our record of repairs and service with this Dealership, my family uses you a lot. Good service more business on my part.

Mark

17 de dic. de 2013

The service team mgr - Mike Gaddini and the fleet mgr - Steve Tehero are two of the best in the industry. As a FORD brand loyal consumer for over 40 years and regular SEMA attendee, I think I speak with some credibility on the topic. I've also purchased four brand new FORDs from these guys. They truly understand the definition of customer service - this is also a positive reflection on the ownership.

Michael

12 de dic. de 2013

Quick and friendly service. Professional team completed the work as needed. Informed me of future service requirements which allows me to plan for the time needed in a future visit.

Alicia

26 de nov. de 2013

Everyone was so friendly and helpful. They listene to what I wanted and they did everything in their power to find me the car that I wanted. They didn't try to push something I didnt want. Tommy, Shon, and Carlo were all great! I had a great experience buying my first new car!

Raymond

3 de sep. de 2013

I was interested in an SUV, So I got an e-mail back from someone. I told them I had a car that I wanted to trade in. The person that helped me had to go out of town so he referred me to someone else and I only got 1 e-mail from that person and I never heard from him again. They didn't work with me or even call to make an offer.

Mike

26 de ago. de 2013

Bought a used car from these folks recently. When you go to a dealer and they offer a used car accompanied by statements that they did a thourough check etc, there's a certain amount of trust. Not here. This was a pristine low mile car that came with a healthy price tag for an older car. Turns out the struts on the front hood don't work at all. Turns out the windshield washers don't work either. I can blame myself for not taking it to a mechanic or not doing a more thorough check but then that's why I went to a supposedly reputable dealer. No worries since I'm sure they will take care of this without a seconds hesitation. Nope. Once it leaves the lot I guess they are done and it's yours. No warranties on older cars I understand. Their statements during the sale however do hold an implied warranty to me. Essentially, they lied about doing a once over and thorough check on the car and hid the problems. It comes down to the fact that not one, but several of them outright lied. It's a sad way to do business and it's top down. This car made it's way through the service department, through the sales department and one can only conclude it's endemic and a part of how they do business. Sad. On a side note, one I ignored until now, they try to push a security system on you to protect the car in the event of theft. They said it was already on all of their cars and they couldn't take it off. Just a few hundred bucks extra. This was after we agreed on a deal. They were lying of course and it suddenly disappeared when I was ready to leave. A lie and a sales process that speaks to their sales practices.

Robert S.

1 de ago. de 2013

E-mailed them because I was interested in one of there used vehicles. They finally decided to call 2 weeks later. It really does not surprise me. The guy that called me spoke in very broken english although I can't fault him. He was probably just doing his job.

Jc

25 de abr. de 2013

At the end of January 2013, my wife and I went to Livermore Ford to look at an 2002 Explorer that was advertised. When we got there, the vehicle was still in the rear of the dealership and filthy dirty beyond all belief both inside and out. It was obviously the truck was not ready to be shown so I'm not sure why it was listed. Anyway we test drove the truck after a very quick wash and immediately noticed some strange sounds and shifting issues. Ben, the salesman with us, heard us and texted another salesman, Shon, who was waiting for us on our return. He swore up and down that there was no transmission problem with the vehicle and that if there was they would not sell it. Although very pleasant, Shon, turned out to be a typical salesman. He promised things that never came to being and changed his story as we negotiated the possible sale of the truck. I really wish I would have walked away, but for some stupid reason I did not and we bought the truck. Also for the first time in my life of buying vehicles, especially used vehicles, we bought a warranty. Good thing we did. One week later, I brought the truck to a different dealer and in 2 hours my newly purchased truck with no transmission problems was diagnosed with a transmission AND rear-end problem. The truck was repaired, but still does not seem right . I called Livermore Ford back and voiced by anger, and frustration with the finance manager, service manager , sales manager , and finally the general manager to let them know what occurred and how we were treated. All was to no avail. It seemed no one could care less and they claimed that the sudden mechanical problems must have occurred after purchase because there were no problems when it left their dealership. It is my own fault and I should have run away from Livermore ford when I had the chance adn not given them our money. DO NOT buy from Livermore Ford. Shon or any other salesman there will say whatever they have to, to sell you a car. I thought they might be different, but they aren't. Read other reviews. We are not the only people to question Livermore Fords integrity.

rbaz

29 de mar. de 2013

Saliman Ehsan refused to honor an agreement made before we purchased a car from this dealer, responding to my inquires with offensive comments, followed by completely ignoring me, alleging that the "fix" was very cheap and so that I should take care of it myself. Considering this was agreed before the purchase, I think we all know who's cheap. The worst part is not the costs, but Saliman's rudeness and refusal to follow up with what we agreed.

johnk

4 de mar. de 2013

Terrible service. I tried to look at a car and after i told them i was coming in, they told others who were interested to hurry up and buy the car. They did not notify me that the car was sold until i had already made the 2 hour drive out to their location. This dealership is a joke.

49erfan

12 de feb. de 2013

Don't bother with this dealership, they have no concept of customer service. I sent an IM regarding availability of a used vehicle. The sales rep initially responded with "how can I help you", then as soon as I inquired about the used vehicle (a Toyota) I was completely ignored. No response at all.

Disappointed...again!

26 de ene. de 2013

I had been working with a sales associate for over 2 months regarding purchasing a Raptor. The only stipulation I had, was that I must test drive the vehicle before spending >$50k. While they were waiting to get one into their inventory, I was able to take a test drive by myself at two other dealerships in the area, and was ready to buy. However, I really wanted to keep my spending dollars in my home town, so I waited. Once I was notified that Livermore Auto Group had on in stock, I arranged a time to test drive the vehicle with my entire family (they had not even seen one). Once at the dealership, I was suddenly told that "Ford does not allow test drives of this vehicle." Obviously, this isn't true... I've already taken a couple of test drives. When the Sales Manager came out, he corrected the Sales Associate and said "it's a company policy." Had I known this up front, I would never have wasted my family's time. I don't fault them for whatever policy they want to have. But, to wait until this point is disrespectful. I will buy a Raptor, just not from Livermore Auto Group. I will never buy a vehicle from them. A few years ago, I took my Jeep SRT8 in for an oil change (another purchase I had to make at a different dealership because of their 'test drive policy'). After they had drained the oil from the pan, they realized they did not have the correct oil filter in stock for my vehicle. I'd like to think that before you start maintenance on a vehicle, step 1 is to ensure you have the correct parts. I will never take a vehicle to Livermore Auto Group for service.

Emilie

3 de dic. de 2012

I found a used Nissan Rogue and contacted Livermore Auto Group. Very helpful, I dealt with salesman Victor who was very nice and sends cards to check up on how I'm liking the car. Also worked with Troy, their finance guy, who was very helpful with explaining all the paperwork and my questions with the DMV and my external loan bank. I called A LOT as this was my first car purchase, but Troy was always patient and took the time to answer my questions clearly. My experience with Livermore Auto Group was wonderful.

bakum

5 de ago. de 2012

great experience, great car. very happy with how it all went down. car needed some clips for the splash guard (which we found out on the drive home as it fell and dragged on the ground). back the next day they fixed it free with zero hassel. very cool.

KingProdMe

19 de dic. de 2011

Mike was great and truck was done very fast. Thank you. I'll see you guys next time!

CalvinRafter

14 de dic. de 2011

Love your service, professionalism, courtesy and knowledge! I will definitely be back for more of this great service!

Zack42

2 de dic. de 2011

I like the service department. Good customer service. Gave me a great deal I couldn't refuse. Thanks Gary for helping me out!

MonroeL68

7 de nov. de 2011

I appreciate Livermore's interest in working with me on service issues and questions. Everyone was very courteous, and professional. I will be back.

josh_9boats

24 de oct. de 2011

Gary is great! I'm sure he treats everyone the same, but he just makes me feel like that he's treating me special. He is a great person!

lovelockddown

24 de oct. de 2011

Mike always does great getting my car in and out fast, and I could always depend on my car run beautifully after I leave there. Thanks for the great service, always!

chuck

21 de oct. de 2011

Dominick was great and so was the driver Bill. Mike was extremely helpful as well and did a good job working with me on this.

KyleRice

17 de oct. de 2011

Service Department (Dominick) has always been very professional and knowledgeable. Great Quick Prompt Service. I will be back.

Perfect1282

11 de oct. de 2011

Personal and superior service advisers. Helpful and friendly. Thanks for the great service. I'll be back, and refer business to Livermore Auto Group.

quincy

4 de oct. de 2011

The staff in the repair department and front desk were friendly, and were knowledgeable.Keep doing a great job!

delray

28 de sep. de 2011

So just like most of the reviewers i had to give Dominick praise, He is great! His attitude is fabulous, very positive and helpful. Thanks for making my experience the best!

pancho

28 de sep. de 2011

Dominick is always great to work with, The service people are very cooperative.

Kevin

25 de sep. de 2011

I was trying to buy a used black 2008 Equinox from dealership. I asked them if the vehicle had ever been in an accident and they said no, check the car fax. Upon closer review, the back bumper had been replaced and had a low quality paint job. The back tail lights were also loose. When I pointed this out to them they denied it, so I walked away. To this day, they still have this car listed without pointing out the fact the car has been in an accident to potential buyers. Pretty shady way of doing business.

robert

19 de sep. de 2011

Dominick is always great to work with he helped me out so much he answered all my questions.. The service people are very cooperative and didn't pressure me into anything.

anthony

14 de sep. de 2011

Excellent Service!! Dominick Was very professional and had good communication as well.I would Recommend Livermore Auto Group to everyone.

jasmine

9 de sep. de 2011

Gary Kuhnke always does a great job! Car was ready on time.Excellent service at Livermore Auto Group.