Jammer

7 de dic. de 2015

Great Sales staff, great customer attention and great prices! What else is there to say? I can't thank you enough for the great experience!

Appius

24 de nov. de 2015

From the very beginning I was pleased with the manner in which the dealer personnel treated me and directed my eventual successful purchase of a Mercedes C Class.

MyloCLA250

15 de nov. de 2015

My few days at the dealer was exceptional excellence.It is not only clean but also courtesy service from Mr. Ahmad Bachan. Anything I needed help he was there to service me. On top of that, I got the rightprice and the right service i deserved. Keep up the good job guy. I would recommend whoever wants to have a great car at the great service, come to Loeber Motors at Lincolnwood

Paul L.

10 de nov. de 2015

We had a very good expierence at this dealership. NO PUSHY PEOPLE , MULTIPLE TEST DRIVES. THANK YOU FOR AWESOME SERVICE!All people who work there were very friendly and professional. Special thanks to Vitas Markevicius for efficient and caring car buying process. He did a good job answering our questions and concerns, showing cars and eventually filing all paperwork. I highly recommend Loeber Motors.

fa6516

7 de nov. de 2015

I have been driving Mercedes Benz cars since 1986. I have always enjoyed driving each and every car that I have had, and I would never consider driving any other car. I have had a long association with Loeber Motors, mainly through Bob Dekoy. Mr. James Jajou took care of me this time & he could not have been nicer. People in the service department have also been very nice to me.

MB#2013

5 de nov. de 2015

My first purchase from Loeber was on the European delivery plan. A very pleasant experience. Now I have purchased my third car. All from Loeber. Yes, they must be doing something right from sales to service I give them a 5 star. I was shopping the net on Car Quotes and they were the first dealership to contact me. I had a total of five contact me. I thought, what the heck, why not go to Loeber first. Needless to say the experience was pleasant. James JaJaou was my salesman and I felt no pressure to buy. He took his time answering all my question so I didn't feel it was necessary to visit the other dealerships. Loeber made me feel at home.

heblr00

4 de nov. de 2015

The Loeber team is professional and works to meet customer wishes. Sleds available to answer questions and to deal with any issues that the customer has.

Mangi

24 de oct. de 2015

The staff at Loeber Motors Mercedes-Benz was wonderful; especially Frank Milazzo. He was extremely courteous and helpful throughout the process of considering and ultimately purchasing my vehicle. I would highly recommend this dealership to anyone!

JTG

20 de oct. de 2015

Very straight forward, helpful and honest along with the best deal among 5 Chicago area Mercedes dealers I contacted. Was response to what I wanted and made it happen with delivery on schedule.

George C., Ohio

18 de oct. de 2015

Very good place to do business with! I want to say that Vitas, was very helpful and Knowledgeable, with excellent customer service skills. I'm very happy with the purchase of 2013 Mercedes Sprinter Thank you!

cheryl

15 de oct. de 2015

i got the exact smart cat that i wanted....they had to go to another dealer to do this..i was so great full...i will go back for another car if needed

YHBENZ2015

30 de sep. de 2015

This is our second Benz from Loeber. Good place to do business with! I have to say Peter, provided excellent service. Peter was very helpful and knowledgeable. Peter worked overtime to make sure we were happy with the purchase of our 2015 Benz.

MBuyer

26 de sep. de 2015

Sales person was helpful and knowledgeable . Made the transaction as smooth as possible. Offered to help program garage opener from my garage. Manager was also helpful.

BenzOwner

25 de sep. de 2015

This is my second Benz - both from Loeber --- cannot imagine a better place to buy a car & have it serviced.The sales people are very knowledgable. & friendly; they have extremely competitive pricing /--/ //----- and you cannot beat their service department!

peter3411

10 de sep. de 2015

Car sales rep. Dave was very good, we researched and discussed the options and features for our new 2016 GLE 350 and he confirmed what we wanted and the pricing. No price haggling and on the date of delivery informed him that the SUV should be ready for pick-up and paper work should be in place so that we do not spend lot time at the dealer. It was all well taken care. Thanks Dave,

danlauer

8 de sep. de 2015

They made the process easy. Sales manager Joe Rupp is great. Salesman Sid Rabin was also great. Mike Nemeth the finance manager is the best in the business. They are very busy, which confirms the good prices and service.

Ash

3 de sep. de 2015

Honest people. They don't cheat you in the price. I shopped all over, and they were $200 less than other dealers from the 1st quote GO LOBER

Thomas123

2 de sep. de 2015

Vitas Markevicius was very helpful and professional in helpin us leas our Mercedes. He and the staff of Loeber Motors were great and above and beyond. I highly recommend this dealership. Tom Flanagan

SRoyall

1 de sep. de 2015

Doing business with Loeber Motors was the best car experience I ever had! Anthony was beyond satisfactory and was very courteous! The transaction was also fast and simple which these days you just don't get from a dealership. I would highly recommend them to my family and friends.

keithhess1

30 de ago. de 2015

good sales manager John Mathis, clean show room and service area, waiting area is clean , people are nice and cars are clean and neat. This is the second MB I purchased from John

Gt5speed

24 de ago. de 2015

Recently purchased a 2014 E350 and was very pleased with the level of service and professionalism of the sales staff. Particular high praise for John Mathis--he listened carefully and made the sales process a great experience. Highly recommended!

Jolanda9383

17 de ago. de 2015

Great service, not pushy, cares about what my budget was and the amenities that were important to me. I've had my car for one week and I'm still getting emails and calls from Loeber wanting to verify my satisfaction. This is not my first luxury car, so and I can happily say, "Try them, you will like them", too.

car shopper

11 de ago. de 2015

absolutely no hassle or games, they worked with me to get exactly the car i wanted and at a fair price. that's alll you can ask for,

That is ridiculous

4 de ago. de 2015

I contacted the dealer thru the chat link because I am deaf. Inquired about the availibility of a car.mwas put on hold, a few minutes later I was told the car is available. I asked to be contacted by email, operator said that she will relay my message to sales.I set up an appointment, I provided my email address and asked the operator to let me know if the car is sold before I get there because I am coming from faraway.Upon my arrival, three hours trip in Chicago rush hour, I was informed that the car was SOLD!!At the dealership the manager stated that the operators should refer to him with customers inquiry,I was put on hold while the operator checked on the availibility.It seems that the dealer's policy is to respond to every inquiry by "car is available", have the customer endure the hardship of making the trip without caring about his/her time, energy and stress.Deceiving practices, liars and absolutely unprofissionals.Avoid dealing with this "fish market" level of business,It you care about your own self.

Assumpta98

4 de ago. de 2015

The salesman was very patient he went through everything with me he answered all my questions and asked me to stop for further information if I gets confused with anything or call him on the phone.

George1861

27 de jul. de 2015

Dealing with Anthony Whitlock was the best customer service Kathy and I have experienced in a long time. The Mercedes-Benz C300 was for Kathy. Kathy was nervous about the vehicle because of all the electronics. Anthony's knowledge of the vehicle and allowing Kathy to experience the car, test drive, and while parked allowed Kathy to become comfortable with the electronics, buttons and bells and whistles. Kathy is one that gets nervous and anxious on anything that's technical. Anthony's professionalism helped make the purchase of the vehicle and now she's driving in style.

Nancy

20 de jul. de 2015

Loeber's asked questions in advance to meet my needs when I arrived. They gave 100% to find the right car. M-B cars have a lot of technology. They train you before you leave the dealership. I feel confident that they will be of service long after the sale. They have beefed up their service since my first car purchase at Loeber's two years ago and I was very pleased with their strong commitment to meeting my needs.

frustratedcustomer

15 de jul. de 2015

Rating should be lower than this. They required $125 diagnosis to tell them what I told them -- the battery and alternator were shot. They attempted to remove old alternator and broke the timing belt cover. Told us "sorry, it happens, its an old car" ... that will cost over $6000 for us to fix what they broke. We said no and are exploring other options. Clearly no integrity or honesty. Wish I had an opportunity to check out all the reviews before going there but circumstances gave us no choice. If you are able to, choose differently.

Rich

14 de jul. de 2015

Worst Dealership Service Department!!!!! Their Dealership claims to be "Best of the Best" but Service Department is Horrible. Made an appointment and brought my car Sprinter for TPMS issues at 7:30 am. It took 30 minutes before the assigned service advisor came up to me and he did not bother to even introduce himself, I got his name William Lindahl from his calling card from the table. He said I can wait or leave the car as they can't provide me a loaner car which he said is basically Enterprise car rental. He told me it will take at least an hour to diagnose the issue and if they had to change my TPMS it will be another couple of hours and that he will call me to update me of any issues. To cut story short.... I left my car with them and by 11am I had not received any phone calls to update me of what's going on and had to leave multiple messages for Bill Lindahl to call me back only to be told at 2:30 pm that they have not seen my car yet. The incompetent service advisor just forgot about my car. As a consolation he said they can start on my car right away... That's 7 hours after I dropped off my car, after they wasted my time off from work, NO THANKS... went back took my keys and drove my car away from the Worst Service Department Loeber Motors. Save yourself from misery, don't waste your time and bring your car somewhere else.

audi owner

8 de jul. de 2015

This is the second purchase made here. Same salesman, Jamis Jajou, who could not have been nicer.Bought used Audi in great condition and Jamis got me the price (with my trade in) that I was looking for. I have always been treated like a valued customer here. If I was looking for a special car and they had one, I would, for sure, be here.

danny

21 de jun. de 2015

Walked into the high tech beautiful showroom wanting to test drive a few ml350s. I was specifically looking for a diesel ml 350 Dave Legner politely offered to round up some keys and a license plate and off we went. The car was in very nice condition and drove like a Mercedes should. Dave really knows Mercedes and cars overall. He was able to provide an answer to many details about this particular model. After a short wait, I was given a nice offer to consider I came back again a day later for one more test ride and put all insurance and finance together. The car was cleaned thoroughly and seemed to be buff polished because it stayed clean through a couple of downpoursThis is a Mercedes dealership, they know what customers expect and they deliver. They have been around for a long time

petrol

12 de jun. de 2015

The Sales Manager Joseph Rupp and Master Consultant John Mathis were totally professional. I ordered a car and had very specific preferences for options. They know the cars and options very well and helped me to put together the the car and it turned out exactly as I wanted. They are honest, efficient, listened to my questions, gave good answers and were a pleasure to deal with. Everyone I met at the dealership was totally professional and on top of their game. Mike Loeber runs an honest dealership. His leadership clearly sets the tone and standard for his business.

Used car purchase

8 de jun. de 2015

We felt comfortable with James. He was very knowledgeable and explained everything well & took his time with us. We will recommend him to friends & family.

Jack 4527

23 de may. de 2015

This was a very pleasant experience for me. Greet at the door with a smile by a sale person, which was not the person that sold me my car. No pressure at all. Explain all features about the car. Yes I would definitely recommend this dealership. Also I received a courtesy call ,a couple of days later, extending any help is needed.

happy customer

21 de may. de 2015

Even though this is my third new car I have purchased from Loeber Lincolnwood, I have never beforefound car buying to be a pleasure. My salesperson, Dave Legner made the difference.

BDSA

10 de may. de 2015

In my area the name Loeber means automobiles. I see them everywhere- billboards, license plate holders and dealership locations. Good visibility but what about viability? This dealer performed- from sales to finance to getting the automobile ready earlier than it was promised- and that included the wheel locks ordered but forgotten to be installed. Lucky my sales guy rectified. It is too early for me to know what service will be like. Mercedes just don't need too much time being repaired. That didn't stop me from purchasing a four year maintenance contract or a five year tire and wheel cosmetic policy. I needed that extra degree of comfort. I also purchased this new policy which guards against cracks on the front window all the way to rips or stains in the upholstery. Finally the price offered, admittedly after a pleasant and gentlemanly negotiation, was lower than the one offered by the dealer I previously purchased my last Mercedes from. Shame on the original dealer as they made enough money when they sold me my S63 that they should never have been beaten on price- let alone a difference equal to the cost of the insurance policies added. Once we agreed on the price I then worked with finance. So easy! Loeber's finance guy was bright, experienced and did not waste my time. And somehow the interest rate was cut in half from the time the financing offer was made and when I arrived to execute the documents. Not a bad day in all.

tlama409

2 de may. de 2015

Jack baker, a person with a great sense of humor and great sales person who knew a lot about the cars at Loeber Motors. He's someone who can really make you feel compfortable and satisfied with your purchase without pressure. I bought an E class Benz from Jack, and Jack made the whole purchase go very smooth. And I am really enjoying driving this car!

rybska

14 de mar. de 2015

THIS DEALER HAS NO MEANING OF CUSTOMER SERVICE AND VOLUE OF RETURNING CUSTOMER. FIRST THEY GIVE YOU RIDICULOUS PRICE FOR YOUR TRAD IN THEN THEY PROMISYOU SOMETHING THEY DONT DELIVER. OVERALL EXPERIENCE TRADIC AND RUSHED DEAL WHICH MAKE ME VERY UNGRY AND UNHAPPY AS WELL AS DEALING WITH THE MANAGER JOE OR WHO EVER HE IS .WILL NEVER RETURN THERE AGAIN. DONT LIKE THE ML ALSO TO SMALL

alev olivares

26 de nov. de 2014

I PURCHASED A 2013 GLK 3 MONTHS AGO OVERALL MY EXPERIENCE A LOBER WAS THE BEST!!CLEVELAND WAS THE BEST SALESMEN EVER. ALL MY FRIENDS LOVE MY CAR : )

Angiec2012

2 de ago. de 2014

This dealer definitely knows the meaning of customer service. Before you arrive to the dealership they give you so much additional information on the vehicle, when you arrive you feel very much informed. They don't give you the run around when you ask questions they make you feel welcomed. they are a extremely friendly group of people. Expect to be treated like a Queen or King!

awhitee

2 de ago. de 2014

No games or gimmicks. The sales people here are helpful the customer service is phenomenal I cant experience in words how much I love this dealer. I definitely recommend them if you looking for the highest quality and best overall experience! They earn there loyal customers!

EdwinRoman Rivera

14 de jun. de 2014

I purchased a 2014 CPO vehicle a few weeks ago and overall my buying experience was good. I was helped and assisted by Tommy Noda during the entire process and will say he is very knowledgeable and makes you feel welcomed. As part of the purchase deal, Tommy promised the all-weather floor mats and a free tank of gas. It turned out that once I bought the vehicle and singed all the paperwork Tommy has FAILED to deliver on his promises and has cheap excuses when weve spoken since then. BEWARE of Tommy Noda if you have him as a sales person for he is all talk and doesnt deliver on his promises. Out of this experience Im leaving very disappointed for its not the mats or gas tank but his word and trust that is more important and unfortunately Ive lost my trust for him and DO NOT recommend anyone using him. Ensure you have a trustworthy salesperson that has your best interest at all times and does not lie to you as a customer.

champsystems

2 de may. de 2014

I had the chance to visit the place and meet one of the best Car Salesman (Tommy Noda)! I ended up purchassing a 2013 C300 4matic. Joel

zigs04

31 de mar. de 2014

After visiting a couple of local area dealers and receiving poor service, I opted to drive the distance to visit Loeber Motors in Lincolnwood - and am so glad I did! It was a wonderful experience from the moment I walked in the door. I was greeted with smiling receptionists, and met by me sales person. I worked with Tommy Noda, who provided one of the best customer experiences I've had in a long time. Tommy exudes passion for his job and is the quintessential customer representative in his sales role. My positive experience continued with finance as I worked with Tom Baier to close out the sale on my new car. If you are in the market for a used or new Mercedes, please visit this wonderful dealership. You wont be disappointed!

Jexpo14

13 de mar. de 2014

Tommy Noda was the best salesman I have ever worked with. He was nice, knowledgeable and not pushy. He not only got me and my fiance the car we wanted, he even helped us out with giving us the best deal for financing. He is the best there!

JayMazur

1 de mar. de 2014

Have bought from this dealership in the past and now get my car serviced here. Customer service is always outstanding and I am always pleased with the quality of work done on my car. Have recommended this facility to many friends and will continue to do so.

Maine

24 de feb. de 2014

WELL I SEEN ALOT OF CARS TO CHOCSE FROM ANDCAUSE THE CUSTOMER SERVICE WAS OUTSTANDING.AN ALL MY QUESTION WAS ANSWER AN YES THISIS A DEALERSHIP I WOULD RECOMMEND.

masonandrew2

12 de feb. de 2014

I called and made sure the vehicle we wanted was still for sale.I drove 2 hours in icy conditions to test drive the vehicle.I test drove the vehicle. I stated more than once I wanted to purchase the vehicle.I was given a good price for the vehicle I wanted to trade in.I filled out the credit application and waited almost 2 hours to speak with the guy who arranges financing.Salesman I dealt with was very skeptical and showed me on a calculator what payments could be before interest rate. I still said I wanted to purchase the vehicle.After waiting 2 hours the salesman came back and said its out of my hands, the other couple got the escalade because they paid cash.I was stunned, as I thought we were purchasing it.So I am not sure what happened. I was told the couple had test drove it before and decided to buy it.From my past experiences, unless you put money down it is free to sale to another, plus I was told the car was not sold when I said I will buy it.I felt the salesman terminated my deal because he believed I could not get financing and that allowed another couple to buy the escalade after us.I feel as if I have been wrongly judged and discriminated against by the salesmans actions.I complained to management but no amends were made.

jed525

26 de oct. de 2013

John is knowledgeable helpful considerate confident in his ability to sell the vehicles at Loeber. Jay sent out an email asking what we wanted and John and Loeber delivered.

6benzes

25 de oct. de 2013

I keep coming back to Loeber (this is my 6th from them) because of the great service. My salesperson Tommy knows what he is doing, of course I would always like a better price :-) but you cant beat the quality so I dont mind.

gmagill

24 de oct. de 2013

Ahmad is very a knowledgeable salesperson and follows through he worked tirelessly to finish our transaction? His communication was very balanced by not being annoying.

tinytony33

9 de oct. de 2013

Great experience! Recomended. Sead took the time to explain everything and I am very happy with the purchase of my new Mercedes Benz CLA. Thanks!

katieandalmb

3 de oct. de 2013

Great car and friendly service from Tommy and the staff at Loeber. Right color outside and inside at a very fair price. I am very pleased.

marilynmb03

28 de sep. de 2013

Decided to give Loeber another try after very bad visit with Mike Sullivan and his manage. Fortunately this visit was meet with more honesty, friendliness and professionalism. After swearing never to visit this dealership again, I will be visiting soon for a new car purchase.

tczarnik

16 de sep. de 2013

My salesperson is no longer with the company as of shortly after I purchased the car. I had key issues but it is all completed at this point. :-)

asvanascini

20 de ago. de 2013

everything was deljvered as promised and on time. john was very professional and resposive throughout the whole process. thanks again for everything. i am happy

moesesarman

13 de ago. de 2013

Needed a part and Loeber was closer to me. Called them up and their service was great! I would tell all my friends and family about Loeber.

charles84

8 de ago. de 2013

I have two cars from this dealership and all my services have always been smooth and fast. Always highly recommend. Go to Loeber if you want great service,

gerald graff

15 de jun. de 2013

My experience at loeber has always been exceptional. Keep doing what you are doing.Will be purchasing my next vehicle here. Just a great dealership!

mibraham

21 de abr. de 2013

Jeff and Dan were extremely helpful and knowledgable!! These individuals make me feel I get my monies worth for my car!! Many people tell me they feel they always get jipped at their service depts; however, in the 6 years I have been at this service dept, and not once did I feel this way working with Jeff and Dan!

carlu

16 de jun. de 2011

Bought a 2006 E320 CDI in Aug 2010. The trip to get the car was over 4 hours one way so I relied a great deal on the honesty of the salesman. Mario stated that the car was in like new condition (maybe I'm wrong but new cars don't have scratches and door dings) and that the tires had at least 50% left (Mario said their policy is to replace if less than that). The price for the car I seen on the internet was a good deal. We agreed on a price and set a time to pick up the car. Mario called back the next day and told me that the car was in the body shop because of a scratch near the back passenger side tire he didnt notice. It was great that he called to inform me of this and that they took care of it but they want me to pay for the repair because they priced the car too low! I canceled the deal because I don't do business like that. After two days Mario called back to confirm I didn't want the car which I ended up agreeing to pay the extra against my better judgment. These cars are hard to find after all! When I got to the dealer I found that the car had a scratch on the trunk and a door ding on the back driver side door. They did a poor wax job not getting all the wax off (not a big deal but it just adds to the fact they dont seem to care). Then I noticed the tires were in poor shape (needed replaced). At this point it was obvious that Mario and gang were only there to sell a car with no regard to honesty! So after driving over 4 hours I had to decide if I buy the car as it sits or leave. Not a happy place to be after looking for this exact car for weeks. I ended up taking the car because they are hard to find.I drive over 25,000 miles a year of mostly interstate (easy driving) so these miles I'm about to list came fast. All the breaks had to be replaced in less than 10,000 miles. The tires literally started falling apart in less than 10,000 miles (the cords were showing on one and I lost part of the tread on another). I had to have the area they had "fixed" repainted the following spring. Im sure others have had a bad experience with this dealer and encourage them to share about it here.