Allyson

3 de oct. de 2016

Mike Fisher was very helpful and great to work with! Felt respected and I was treated very well the whole time I was there.

Kyna

28 de sep. de 2016

I purchased my dream car recently and Brandon helped make it happen!!! From the beginning to the end he made my experience positive. He answered all of my questions, listened to all of my needs and concerns and helped me choose my perfect car. I didn't feel any pressure from him and everyone I encountered at the dealership was helpful, friendly and accommodating! I would definitely go back!

memyself

26 de sep. de 2016

i was looking for used cars they had one I was interested in . sent them a message thru CARS.COM They contacted me by email as well, right away. However we never got down to see them or vehicle. We found a car closer to our area. Very nice people as far as emailing.

Brian

21 de sep. de 2016

Would definitely recommend this dealership to everyone whose looking to buy a car or just for service A1 in my book!

Eileen

20 de sep. de 2016

We needed a new car quickly, and J.R. was very helpful in finding us a vehicle with everything we wanted , and at an affordable price. Also, Tom in finance was a pleasure to work with. We will definitely buy here again!

S. Elaine Murphy

13 de sep. de 2016

My experience at Lou Bachrodt Chevrolet was awesome! Lothan Henry 'JT' was a breath of fresh air and very pleasant to do business with. If I had to do it ALL over again, I wouldn't change a thing. I got the customer service and vehicle that I like. I'm loving my 2016 Chocolate Buick Encore. Thanks, for the positive experience.

Jackie Inglis

7 de sep. de 2016

Joe Luy is wonderful! He knew want I wanted and needed and put me into a '16 Trax LS. He was very understanding and patient with me. I am most satisfied with Joe as he handled everything very professional yet was very compassionate to my needs. This is the third vehicle I have purchased from Lou Bachrodt and am very satisfied. This Trax is a good fit for me.

Lukas

3 de sep. de 2016

JR was very helpful in finding the car I needed. He made the whole car buying experience go through smoothly.

Shawn Curtis

2 de sep. de 2016

Joe Luy, was easy to deal with handed us keys to a new truck and said to take it for a spin. By the time it was all said and done that truck is in my garage.

john & ca

30 de ago. de 2016

excellent and courteous service when ever i been there.

TMT

29 de ago. de 2016

If you are looking for a new vehicle you have to stop into Lou Bachrodt Auto Mall and talk with Joshua Schneider. I had the best experience and would highly recommend everyone else do the same.

M. Jordal

17 de ago. de 2016

Mike Fisher was great, he was very knowledgeable about the car and got me the deal I wanted. Thanks again Mike.

DJC

4 de ago. de 2016

Matt was helpful as we made three visits to the dealership; did not use high pressure sales tactics.

Local Buyer

2 de ago. de 2016

This is my 4th vehicle bought from Lou Bachrodt and have always had a good experience. Friendly customer service and great deals. Joe Luy has always helped me out in a very professional way which you don't see much anymore these days. Will continue to come back to this dealership.

Mike & Pat DeVlieger

31 de jul. de 2016

Worked with Ralph Laplanche on buy/ lease option for a work car. When we went to pick up the car, ended up buying a second VW for my wife.Only negative is the VW showroom could be larger, less crowded.

Loren H

30 de jul. de 2016

Carl Bates offered awesome customer service during my car purchase. He answered all of my questions and got me a great price on my vehicle.

Nene Delarosa

25 de jul. de 2016

I bought a Chevy Silverado from Carl Bates at Bachrodt. He worked with us for three days to make sure we got the truck we wanted for the payment we wanted.

Juanita Ware

13 de jul. de 2016

Thanks for your help. JR always good to work with. Helpful and practical-always a good experience.

Marilyn C Tomaso

30 de jun. de 2016

My experience with Al LUNA was horrible. He had 0 interest in helping me due to my limited options, he handed me keys to search out vehicles by myself and then left to go help another family right in front of me while I still had sets of keys in my hands. I went and approached another salesman at his desk inside, and my experience from that point on was WONDERFUL. JR HENRY is amazing!!! he got the deal done, and made my day wonderful. He can expect my family members to come to him in the near future. I had a wonderful time at the dealership once I was being helped by JR. I never expected anything besides used cars to be my option and I drove off the lot in a brand new 2016 Chevy Sonic with only 7 miles on it, no credit, and very little money down. To say it wasn't one of the happiest days of my life is an understatement

LuAnne happy customer

13 de jun. de 2016

Went into to the dealership just looking because the car I had was in really horrible shape almost ready to die at any moment. Started talking with Prosper and when he went out to look at my car he was determined to get me into a car that night. I have bad credit and had no down payment but Prosper and the loan specialist Theressa worked tirelessly to get me into a used car and keep my payment low. This was my first time getting a car from a regular dealership rather than a buy here pay here dealership. I was so happy with my experience that I called everyone I know and told them that when they need a new car to go see Prosper at Lou Bachrodt. I hope that every one that reads this will go in and get your next car from Prosper. My car is perfect for me and I am so happy that I went there that night.

GMC Guy

9 de jun. de 2016

Whether an experienced car buyer or new to the process, the staff is there to help every step of the way. They find a car and price you are comfortable with. Very positive experience. I worked with Sam and have purchased 4 new vehicles and 1 used one over the years.

Tim

31 de may. de 2016

We were dealing with Brandon Campbell, not only was he able to get us the car we were satisfied with, he kept his word by taking care of a few dings that were on the car, and touched up the paint as we asked. The job, that was done, made it into a brand new car, for us. Thank you Brandon, great job!

Brenda

27 de may. de 2016

I've purchased several vehicles from Lou Bachrodt Auto Mall and I have never had a bad experience. I am treated with kindness and respect. Everyone is very helpful in every department I have encountered from the sales person, the finance office, management and the service department. I will definitely recommend this dealership to others.

JANET

24 de may. de 2016

We had a Great time with JR &the Lou Bachrodt team. They are great to work with. THANK YOU :):)

Bridgette

24 de may. de 2016

I will only buy from Fil from now on. He was extremely helpful and knowledgeable. I was involved in an accident and my old car was totaled and Fil made the transition into a new car painless even while dealing with a claim. He found a car within our budget and a car I absolutely love. Fil went above and beyond for us. The best car buying experience I have ever had.

Lynn Bobik

23 de may. de 2016

Joshua Schneider, the salesperson was confident, competent and caring. He was knowledgeable about BMW vehicles. He was patient and supportive while we were deciding which vehicle to purchase and how to finance it. He made sure our vehicle was perfectly prepared and explained in detail how the components worked. He arranged an additional tutoring session to help explain anything we didn't understand. We would highly recommend Josh and the Bachrodt dealership to others prospective buyers.

Gene Barrick

23 de may. de 2016

I have previously tried to buy cars from this dealership since 1989 and have always walked away unsatisfied and taken my business elsewhere. I decided to give them one more shot. The salesman I met, named Jim Canfield and I kind of hit it off right away. Long story short, I ended up leasing a new GMC Terrain that is just beautiful. Jim was very helpful, knowledgeable, and with the help of an on-site GM Representative, we worked out a good deal for both parties. In spite of some computer delays working out the paperwork,it was a pleasant buying experience. Everyone in the building was very friendly and professional. I would recommend that you try them.

John Rinaldo

18 de may. de 2016

I was having problems with red lights coming on when I was on my way to Chicago. I was close to Lou Bachrodt, but it was 6:20 pm. I thought I would take a chance and see if someone could tell me if it was safe to dive my 2014 Impala to Chicago with battery saver light on. Service dept. was closed, but my luck had just started. Fil, who sold me my 2014 Impala last year, was standing outside. Once I shut the car off, it would not start. Fil went inside and got a booster to jump the car. He could tell that it was my battery because of the way it looked. I told him I was on my way to Chicago for my Grandson's 2nd birthday. He said, do not worry I will give you a car to use. Unbelievable!! Fil went the extra mile and saved the birthday party. Thanks again,Fil

Sally-Ann Chanonhouse

12 de may. de 2016

Everyone at the dealership was so nice. Our salesman Al Luna did everything he was great and just wanted to explain everything to us. Claude was so nice, he came in and tried to give us the best possible deal, along with Al and they did. The General Manager George Schaffner is the most personable man and just the nicest. Teressa was so efficient and so nice, we had the best experience ever at Lou Bachrodt Chevrolet, and we just love our new Equinox LTZ. Thank you all for everything!

Linda S. Darsie

10 de may. de 2016

LOU BACHRODT is the best car dealership around, and SAM FERRILLE is the BEST salesman!!! As our 2013 Buick Verano was coming off lease, Sam worked with us in planning our actual purchase of the car. We had several discussions over the last few months about this. Sam made the entire process quite pleasurable. Our finance consultant, Ed Sennett, also made that part of the transaction quite pleasant as well, in a very amusing way. We are repeat customers at this dealership, as well as at its alternate previous location on East State Street here in Rockford, IL. All of our buying and repair experiences have been rated A++ and 10 stars. The dealership is clean, the people are friendly, the service is great. What else can we say!?!

GMC16

10 de may. de 2016

Sam was on the ball and got me in and out with no issues. Will be back to purchase my 16 year old daughter a Malibu or Cruz in the near future.

Brad F

26 de abr. de 2016

This was my third purchase of a vehicle from LOU BACHRODT. The buying experience and professionalism is by far the best I have had in owning a new truck. Sam Ferille is very knowledgeable of all assets when it comes to providing details of each and every vehicle you look at. I have received many compliments on my new purchase. Thanks to all at LOU BACHRODT for making my buying experience FUN!!!

Nick and Stacey

15 de abr. de 2016

I can't say enough amazing thing about the entire Bachrodt family... They have my business for life..

Stacey

11 de abr. de 2016

The entire facility was WONDERFUL while in the process of leasing/signing the papers and making the deal final. However, I leased the car on Saturday (brand new 2016 Malibu), and it was already in need of repair on Sunday. I took the car in on Monday, and they rushed me into the service station and dumped me off as quickly as possible. They now need to keep my car for the entire week in order to fix it, but not one time from anyone in the establishment did I hear any form of an apology for the negative experience, the inconvenience of missing work, or the fact that the car didn't even last 100 miles before it needed new parts. I understand they don't know if the part is faulty, and that definitely is NOT their fault, but their mean and dismissive attitudes were not appreciated. For an establishment that makes big claims about being family, and wanting you to always feel that they care, I am shocked and disgusted. All I needed was an apology and some understanding, Bachrodt. Don't count on any good reviews from me.

lou bachrodt automall

11 de abr. de 2016

i like buying cars from lothan jr henry he a nice saleman

Tim Geraldine Carter

5 de abr. de 2016

Tim and I had a wonderful experience buying our new Tahoe from Robert Christenson, He did a awesome job, no pressure, just down to earth. Worked hard for us to get the best price. I would tell my family and friends to shop at Lou Bachrodt.

Timothy Geraldine Carter

5 de abr. de 2016

Robert Christenson, Great customer care Representative. Worked getting us the best price. and very helpful. Would give family and friends thumbs up.

Timothy M Carter

5 de abr. de 2016

Tim and I (Geraldine) Carter, enjoyed our sells person Robert Christenson, customer care representative, He was very helpful, and down to earth. Worked with us, and I give him top sells. He was not pushy and wanted to please us. It was a pleasure, he has also called us to make sure there we were happy, and any issues. We have took the tahoe in for wax job, but when we picked our car up it was raining, nasty weather. I would like to get free car wash if possible. They repaired the back seat with another that was not damaged. they did a awesome job. lou bachrodt worked with us on price. All in all Great experience.

Aaron M

1 de abr. de 2016

Great experience. Knowledgable staff. Nick is awesome.

AD

31 de mar. de 2016

Great dealership to work with. Greg was a great sales representative. He was focused on me as the customer. He was also very honest and didn't sugar coat things! I will definitely go back!

shivers

30 de mar. de 2016

Purchased used car today from Lou Bachrodt Auto Mall. The entire process was made so much easier by our sales person, Jim Walters. He apparently left no stones unturned so that we could get the car. We are especially thankful that the monthly payments are affordable. Again, wet thank you, Jim Walters. YOU ARE THE BEST! !

Cj richmond

29 de mar. de 2016

Sam and Brandon were awesome to deal with, they made sure I was well taken care of the whole buying process. I will defiantly recommend them to everyone looking for a car

Brad L

29 de mar. de 2016

Tabatha was very nice, friendly and took care of everything in my timeframe ! i needed to leave by 2 to take clients to Chicago! she was awesome

Jim & Stacey L.

29 de mar. de 2016

My wife and I just completed a purchase of a 2015 Buick Encore. Fil Sotomayor was very friendly at responding to our inquiries and went out his way to find us the car we needed. Thank you!

MD and MK

24 de mar. de 2016

Knew nothing of leasing,but Kevin Lee (our sales rep) presented the program on a level that was easy to understand. Found just the vehicle that met our needs with Kevin's help. We had a good test drive in city and highway speeds. Frank helped get all the paper work done. We appreciate him describing all papers that needed signatures. Our new Chevy was all cleaned up and Kevin went over all the features. We especially like that he took the time to help us get our cell phones set up on Bluetooth.

Brodiewan

20 de mar. de 2016

Went in to look at a car Friday night, Brandon came up to help out. My wife and I had misread the store hours and still had great service help. We came back the next morning and had a great experience with Brandon. He was awesome and very very knowledgeable about the VW I was looking at. I ended up taking the car home that day.

Patricia and Richard

19 de mar. de 2016

If you want a knowledgeable, friendly salesman, see Jim Walters. He led us through the buying process easily by finding out our driving needs and what we could afford. We drove away with a beautiful 2011 Chevy Malibu and it fits our budget. We're very happy clients!

Rod and Luisa B

16 de mar. de 2016

We are very pleased with our new vehicle and with the respect we were given by the Brockrodt family of employees. Our salesman Jim W. made sure we were happy with our experience and he is very knowledgeable when questions are asked. We never felt pressured to purchase a vehicle we did not want and we will return when we are ready to purchase a new pickup. Rod and Luisa B.

Karen Spataro

15 de mar. de 2016

Purchased a car on Saturday at Lou Bachrodt during the sale, Even Though they were very busy our salesman, Jim Walters took the time needed to get the job done and get us in a 2015 Malibu.

Galen M.

12 de mar. de 2016

Brandon was an excellent dealer, he wee very friendly. He helped us find a car that fits us. We had an great experice finding a car that fit us. We had a very good deal.

Chevyfan

12 de mar. de 2016

I was so happy with our experience at Lou Bachrodt. J.R. really listened to us. They made sure we understood every part of the process. It was a wonderful buying experience.

Bernita Blozis

11 de mar. de 2016

This is the second new car I bought from this dealership within a year. I went thru the same salesperson (Prosper Rubino) who I new from my last purchase was personable and efficient. He explained all features with me as well as understanding my wants and needs. After making my choice, the team at the mall was very friendly and helpful in completing my purchase. Prosper was very helpful in explaining the new features and functions of my new car. I also know from my previous purchase that I can rely on him to answer any future questions. The entire Bachrodt staff were very friendly.

John Seeber

10 de mar. de 2016

Salesman Sam Ferille, service consultant Brian Timm, and General Manager George Schaffner were all very helpful, patient, and diligent in finding the right vehicle and all the applicable rebates for me. I have purchased at least 5 vehicles there over the last 16 years and am still happy with the service I get at this dealership.

Satisfied Customer

8 de mar. de 2016

We have bought six cars here over the last 10 years. Absolutely no high pressure, no "let me talk to my manager", no "we don't want you to leave without getting this done", if the numbers aren't there, thank you for your time, if something comes up, we'll call you. Joe Luy is honest and trustworthy1

chelsey_trottier91

6 de mar. de 2016

When I first started shopping for cars I was extremely nervous about the whole process, my credit is not very high and I had a budget for what I could pay for monthly payments. Nicki Tasby was wonderfully friendly and helpful when it came to looking and buying a car from Lou Bachrodt. From the very beginning Nicki felt like someone I had known for many years. The whole process went smoothe, they even stayed past closing to ensure that my needs were met!! Even after I bought the car Nicki has been checking on me to make sure that I am enjoying the car and that it is working well for me!! I love my experience with Nicki at Lou Bachrodt!

Michelle Fitzpatrick

6 de mar. de 2016

Hats off to Jim Walters. He is a great person to contact if in need of a new or used vechile. I had a great experience at this dealership. Stop on in and ask for Jim!!!! :)

Owen Hodges

29 de feb. de 2016

JR you did it again! You are a great salesman that value your customers. It is not every salesman that will take the time to go over vehicle features thoroughly and actually help with set up. Thank you for your kindness, hard work, patience and knowledge of your job through and through. Owen & Betty Hodges

Jo

13 de feb. de 2016

Fil was my salesman and he was extremely kind and patient with me. I had gone in a few weeks ago and needed a bigger down payment so he waited for me to have the money together and put together an amazing deal for me. He was not pushy and he did not try to pressure me to buy something I was not interested in buying.He was great and I will be returning to this dealer for my future purchases.

Sue

12 de feb. de 2016

Very clean, always a pleasure to take my car for service.

R. Lai

11 de feb. de 2016

Kevin Lee, our sales representative, was helpful in supplying me with the necessary data and pricing on models I was interested in purchasing. Kevin was courteous and very knowledgeable about the products. His enthusiasm was exceptional. He was helpful and very patient in answering all my many questions. My wife said it was the least stressful car buying experience we have ever had.

K. Nelson

30 de ene. de 2016

A true gem and how refreshing to see a staff care about how you feel than how much money they make. Visited over ten dealerships on this search, armed with the upmost internet data and Consumer Reports books. Same old same old at all, yet entered Lou B expecting the same of course. Couldn't have been more wrong. Fil, my sale assoc., had everything I learned and studied in his head and then some. Never insulting my intelligence he taught me beyond the auto. Dynamite mannerisms, friendly, and knew his skills to boot. Got the deal of a lifetime, and felt apart of a family. Everyone was so kind and I think they actually love their jobs. George came out to greet me after the true and truly has put that place on the map in my eyes. Brian back in cust. service was superb and has every need under control. I want to personally thank all of them and Fil especially because that's the first time my trust was earned so easily. On another note, the facilities were extremely comfortable top to bottom and heck... after changing my own oil for nearly forty years I think I'm gonna kick back in that lobby, enjoy some coffee and surf on my iPad with little or no chance of having to work on getting that oil outta my sleeve in the wash. Thanks again for an outstanding sale, I couldn't be happier!

pepper50

29 de ene. de 2016

From the first time you are greeted at the door to the final time leaving the dealership with the keys of your new vehicle in your hand you will feel like you have your own personal assistant. Brandon Campbell was fantastic in letting me figure out if the car was right for me without pushing or over selling. He got my husband and I out of there quickly and efficiently and always made it known that he worked for us. Great experience! Unfortunately had to come back a couple weeks after purchasing our new vehicle for brake work (manufacturing issue not dealer). Although I was a little stressed about having to take in my brand new 2016 car everyone at Bachrodt eased my anxiety. Jennifer Adams was my service advisor and was very nice and helpful.

OakViking

29 de ene. de 2016

After taking my time shopping for a car and getting the same old same old, was flabbergasted by a breath of fresh air at this dealership. How fresh to find an amazing asset to the the Lou B team with sales associate Filiberto "Fil" Sotomayor there. Not only does this dude know every bell and whistle on ALL automobiles, but he puts it to you in an understandable way. I came there armed ( as I had in ten other dealerships ), with the typical Internet and consumer reports data. I poured over this stuff for a month to the point I could sell or buy them. Multiple models, and Fil not only sells them... he knows them! It's like he studied them with me, and not only that , he knows so much more and didn't make me feel stupid. I swear I got such a good deal, I kept looking for police in my rear view mirror that we're gonna nail me for stealing. I had no intention on buying when I walked in, but when Jupiter, Mars and Saturn line up you don't let this deal get away. The whole process was PERFECT! Everyone was uptempo and super friendly, from the top ( who personally came out to congratulate and meet me ) to Brian in customer care and service. What a friendly and safe feeling environment it is there. What a gem, so close to home. Experiences like this truly reassure me of the good old days and that people really can care more about residual business rather than the almighty dollar and quite frankly with me, they've earned it and deserve it!

Bill&Kristy White

21 de ene. de 2016

We stopped in a few months back to look for a vehicle. Unfortunately we were not in a position to purchase anything at that time. Fil was very helpful through the first process and delivered very useful information- plus he was patient. Now that we have found ourselves in a position to make a purchase we decided to come back and see Fil. We waited for over an hour while Fill finished up with another customer because we wanted to be guided by him again. He was very helpful, informative, professional and had a great attitude during our experience. Through the entire process he was fantastic. The only thing that we would change would be the keychain- we would prefer a picture of Fil on a keychain with his 'Hey! Hey! Hey!' smile!! Next time we are in need of a vehicle, we will be back for you Fil- we will always come back ;)

Erin

16 de ene. de 2016

Although a stressful process, Brandon Campbell made the whole thing a lot easier and was great to work with.

Jessica.P

13 de ene. de 2016

We purchased a 2016 GMC ACADIA on 01/12/2016. This is the 5th vehicle over the years we have bought from Lou Bachrodt. We have continued to use Lou Bachrodt because of the great customer service we continue to get from our salesman Mike Fisher. He is always friendly and listens to what you need and want. He does not pressure you or try to get you into something you do not want. He works hard to find exactly what you are looking for. We will contact Mike for any future cars we need.

Shay Potter

12 de ene. de 2016

Nikki and bob are extremely helpful and will not let you leave unsatisfied. They are sweet and very knowledgeable. They made my visit amazing. They're sweethearts.

Ray

10 de ene. de 2016

The whole process of buying my new truck was great. Thanks Kevin you were also great!

Ms jazzy

4 de ene. de 2016

Many thanks to Jr Henry he is a great sales person

Dorthy

1 de ene. de 2016

Christmas Day I opened my car door, from the inside, and the handle came off in my hand!! I went to the Service Dept on Saturday but it was not open. Monday morning I set up an appointment but had to reschedule when I couldn't get out of my garage because of the snow piled up. I was waiting for the plow-guy and when he came I called to set a definite time. I got there and the 'fix' was taken care of. Everyone is always so kind to me whenever I go there.

Garret

31 de dic. de 2015

I dropped off the vehicle and indicated that I would be back in a couple of hours. Vehicle service was completed and ready when I returned.

Bradley

31 de dic. de 2015

A very pleasant experience. I really like your check-in service and comfortable waiting area. Mechanic treated my car with care as he left no dirt or grease behind.

Donny

29 de dic. de 2015

I just wanted to take a minute to share my truck buying experience at Lou Bachrodt Auto Group. I had been in the market for a brand new 2016 Chevrolet Colorado truck and had been searching around online for weeks when I stumbled upon a red hot Colorado that I loved on Lou Bachrodts website. When I arrived yesterday at Lou Bachrodt prepared to make an offer on this truck I was greeted by salesman, Jim Canfield, who was holding the door open for myself as I approached the front doors. As I walked in Jim introduced himself and asked if he could be of any assistance. After sitting down and talking with Jim about this Colorado truck that I had my eyes on we then went on a test drive to allow myself to get a better feel for it. After the test drive I made an offer and before I knew it I was now the new owner of this red hot 2016 Chevrolet Colorado truck that I had wanted. Jim was a very down to earth and friendly family oriented guy and very knowledgeable when it came to the new Colorado. He made the whole truck buying process very easy and was the complete opposite of a high pressure car salesman that often scare potential car buyers away. After the deal had been done Jim spent additional time with me making sure I was completely comfortable with my new Colorado before I drove away in it. I could really tell that Jim wanted to make sure I was completely satisfied with everything because like he said he wants to be able to sell me my next vehicle again in the future. I would highly recommend Lou Bachrodt Auto Group and salesman Jim Canfield to anyone in the market for their next vehicle. Thanks again Jim! I love my new Colorado!

Heather

28 de dic. de 2015

I stopped in to get my flat tire fixed. I was surprised that I had to pay for the flat tire to be fixed because the vehicle is still under warranty. Luckily, I had talked to a woman the night before and she had scheduled me for an appointment because when I first got to the dealership I was told that between 7:30-9:00am was packed with appointments and I would have to come back. But the person helping me looked in the computer and noticed that I had an appointment. The waiting time was minimal and I was only late to work by an hour.

Janet

24 de dic. de 2015

The machine to reprogram my vehicle on recall was not working properly. It took 3 hours to fix. Too long!

Rachel

22 de dic. de 2015

I always appreciate Jennifer A. She is my service rep that I always go to. She is always cheerful and friendly and always takes good care of processing my vehicle needs. While Jennifer was on lunch the lady rep at the desk behind her helped me also and she was also very knowledgable and friendly. Give both these girls a Christmas bonus! Thanks, Rachel Rawson

Mary

22 de dic. de 2015

Very professional and let me know up front it was going to be a few hours, which was very helpful. I was also impressed that they washed my car.

Suburban Man

21 de dic. de 2015

Our salesman (Robert Christenson) was very polite, knowledgeable, and not pushy. He explained items to my wife and I very clearly. He catered to our needs during the purchasing duration and afterward. Frank, the financial person was clear, exact, well organized and also did all he could to assist us in our new car purchase. He obtained excellent financing, gave us the payments including the monthly, interest, etc. I would return to purchase another car in the future. Highly recommend this dealership for purchasing a new or used vehicle.

Dennis U.

19 de dic. de 2015

Just bought a brand new 2015 Impala from this dealership. My salesperson Dale Kluck was very friendly and new his business well. It was a great overall experience, everyone I dealt with from Dale to financing and the explanation of the cars features went very well. It was a pleasant atmosphere and was fun doing business with everyone involved. I would definitely recommend this dealership to my friends. A great car shopping experience and very clean facility.

hunter

19 de dic. de 2015

Stay away from Bachrodt. Their "Whatever it Takes" motto means exactly that. They will lie and cheat to sell a car.

Joyce

19 de dic. de 2015

Extremely helpful, courteous,work was done quickly. Tabitha is a very personable young woman. She is one that any mother would be Proud to cthisall a daughter this says to rate buying power but I did not buy anything

John

18 de dic. de 2015

Staff was friendly and nice. car was washed after the oil change and tire rotation and I forgot my coupon but the service rep helped me out to still get the coupon rate. Excellent

Nicholas

17 de dic. de 2015

I came in for an oil change and we dropped the car off about an hour early. Everyone was still very prepared and the car was done on time. Tish helped out my service advisor Jennifer while she was handling a few things. It was great to see teamwork and initiative to help and get me on my way.

Bernard

17 de dic. de 2015

Purchasing a vehicle last week at Bachrodt was a great experience largely due to the very professional, pleasant, and efficient team of people. Joe Luy is genuine.

Daniel

17 de dic. de 2015

The service advisor Nichole Greer did an excellent job taking care of my needs and made this service experience excellent!

Al

14 de dic. de 2015

I was able to get in very quickly after I mentioned that there was a recall on my vehicle. Once there it was smooth and very quick, Nick was very informative at his counter and he even made sure that my Traverse was washed before I got into my vehicle. I give them 5 stars all the way.

Arthur

14 de dic. de 2015

Jennifer greeted me, got my vehicle's needs ascertained, my immediate service done, and what we needed to do to complete my recall. Thanks, and happy holidays!

Adam

12 de dic. de 2015

It was very comfortable and informative. The service specialists worked with speed and acuracy to get me in and out in as timely a fashion as possible.

Jestine

12 de dic. de 2015

Saleperson Sam was friendly, knowledgable and professional. Everyone in the dealership was welcoming and we felt we were treated fairly. Would definitely recommend Sam and dealership to family and friends.

Coateses

11 de dic. de 2015

Our saleperson Sam was professional, friendly and knowledgeable. The dealership was welcoming. We are returning customers and will definitely return again as well as recommend others.

Jessica Hollar

9 de dic. de 2015

My salesman was Mike and let me just say he's very helpful and good accommodating your needs... go in there tell them what you're looking for and what price range and they take it from there. It was the first place I went to look for a new car... I didn't think later that evening I'd be driving home in a new vehicle but I did and I couldn't be happier. I would definitely recommend this dealership to friends and family in fact my sister will be going to see Mike. Meanwhile, I'll continue loving my chevy cruze

Gary

4 de dic. de 2015

I was haaving trouble with some sencers and had to take my truck in for service. The tech. worked hard to find the problem and so far I haven't had any problems with it.

mel5509

4 de dic. de 2015

The sales guy had a good personality and was easy to work with. He was also very informative and helpful which helped me make my decision. They had many vehicles to choose from. Nice and clean show room floor. While waiting for approval other sales people were very informative

Terri

1 de dic. de 2015

I took my vehicle in for a problem with the steering to find there was a recall on that problem - it was fixed

Inara

30 de nov. de 2015

my one wish - a QUIET waiting room. There were four other people there. One had ear buds so wasn't listening to the piped in Christmas carols and the TV on the other wall. Others were all on their cell phones and not paying attention. I was trying to read, but my eyes saw words, but I have no idea what I read between the competition in my left ear for the Christmas music and the right ear hearing the TV set.

Buickgal

29 de nov. de 2015

J.R. Henry is the guy to see when you want a new car. He helped me buy my 2nd new Buick. I left with a great car and very happy with my experience. Lou Bachrodt takes care of their customers.

Jennifer

28 de nov. de 2015

Service advisor Jennifer is the best! :) Her customer service is superior and I will always bring my car to her at Lou Bachrodt's!

Chris

27 de nov. de 2015

This is my first maintenance service on this 2015 Tahoe.I did not wait for it, however you guys got it all done very fast and even washed it. Great job. Thanks

Brenda

27 de nov. de 2015

I am happy to say that every experience I have had with Lou Bachrodt has always been very pleasant. I have been a loyal customer since 1993 when I purchased 2 vehicles within a year. I continue to be loyal because I am always treated like "Family"!!! It doesn't matter what reason I am there...to purchase, lease or for service, I am always treated the same. My most recent visit was for regular maintenance on my 2014 GMC Terrain. Thank you to Jennifer, my service writer and to Justin the mechanic whom I always request not only because of the way I am treated by them but because I trust them completely with my vehicle. Thank you for making my experience always pleasant!!!

Ron Cushman

27 de nov. de 2015

I had been shopping for several weeks for a replacement car or truck because my current truck was fading fast. Jim Canfield took the time to listen to my very specific needs, reviewed his inventory regularly and found me the perfect car that provided excellent gas mileage and was well within my budget. He did not waste my time with annoying phone calls and needless trips to the dealership. Thanks Jim for getting me into my 2014 Chevy Sonic pain free and fast!

Roxanne and Harold Klinefelter

27 de nov. de 2015

We had to replace our current vehicle because the old one was getting too hard to get into. Dale listened to our needs and helped us find the right vehicle within our budget. He did not push for the "hard sell", which made a huge difference in our shopping experience.

Justin

26 de nov. de 2015

They matched another dealer down south that had a lifted truck i wanted, no other dealer in the rockford area would do it. Fil was great getting me in and out in a decent amount of time. Great buying experience overall

Linda

23 de nov. de 2015

I greatly appreciated that someone there cleaned all the snow from my car. That was so very much appreciated. The staff at the desks are always courteous and attentive.

Brian

22 de nov. de 2015

My service writer Courtney was AWESOME. She took care of my vehicle and was very easy to talk to. The technician GOT MY VEHICLE FIXED RIGHT THE FIRST TIME. I would recommend her and your dealership to my friends for car repairs.

Stephen

22 de nov. de 2015

Joe made sure that he helped me in every way he could. I'm definitely going back to joe when my lease ends for another one.

John

17 de nov. de 2015

I was do for an oil change and didn't have an appointment but they took care of me anyway. The service was quick and out the door.

Joseph Kipper

16 de nov. de 2015

I purchased a 2016 Chevy cruze. Which I LOVE. Mike Fisher & JR help me make this possible and want to say THANK YOU, THANK YOU, THANK YOU. You guys made my dream come true. Thank you again. Joseph Kipper

Sentoria L

14 de nov. de 2015

If you need someone reliable to work for you while purchasing a car, I would highly recommend consulting with Brandon from Lou Bachrodt!! He made everything possible!!

Brenda

2 de nov. de 2015

My husband and I purchased our very first car ever here and had great sales experience with Jim Walters. He was not pushy and listened to our needs and wants in a vehicle. We love our new vehicle! We highly recommend going here and seeing Jim Walters! You will not be disappointed! :)

greg [ DAGGS ]

1 de nov. de 2015

from the moment I stepped into the facility i was treated with respect and i felt like they went out of there way to understand our needs with no high pressure to buy either made to feel comfortable in all our situations took time to show us the dealership and attentive to our needs. I cant begin to tell you how much I appreciate my sales person Joe Luy took the time to drive to my house one time to set up my garage door opener for my truck last year he goes above and beyond the norm, plus Joe is an awesome down to earth guy cant say enough about his character either would recommend Joe to anyone looking to buy at Lou Bachrodts a special thanks to Mitch Nelson for making the deal go my wife loves her new equinox thanks to a friendly place to buy your next vehicle join me in thanking Lou Bachrodts

ken,mary

26 de oct. de 2015

we bought 2 new cars from Dale Kluck on Saturday the 24th of October and the service he provided was fantastic his co-partner J.R. Henry helped us walk thru the get to know your vehicle process and he was fantastic as well. Both did great jobs. Would recommend both gentlemen to help in the process of buying a vehicle.

William and Gail

25 de oct. de 2015

What a pleasant change! Normally I hate going to a dealership and talking with salesmen. Today was a new experience, Fil our salesman was friendly, knowledgeable, professional yet relaxed and down to earth. We really appreciated the fact that he was honest and up front about his best deal and so were we with our needs. That being said, we didn't have to play the back and forth game that can be insulting, frustrating.and a big waste of time. I would highly recommend this dealership and Fil!

Tisha

22 de oct. de 2015

I love my new 2015 Chevy Malibu!! Brandon and everyone at Lou Bachrodt were awesome! I had the pleasure of working with Brandon to purchase my new car and can not thank him enough for the great service. I had a very stress free experience. Brandon was always attentive, answered all my questions and made sure I loved my new car (and know how to use all the new features, Bluetooth, WiFi hotspot and OnStar). I never felt pressured to buy. The entire staff made sure to get me the best price and make sure that my monthly payments would be affordable. I did shop around before making my decision to go with Backrodt and will not go anywhere else again. I recommend Brandon and Lou Bachrodt to all my friends and family. I will be returning to Brandon in the future for all my car needs!! Thank you Brandon!!! Jesse and Tisha

Destiny

18 de oct. de 2015

Dale is such an awesome dealer! He did everything to accommodate my needs not only when looking for a car but doing all of the paperwork! I would highly recommend Dale to anyone!

Lothan "J.R." Henry

17 de oct. de 2015

My buying process with Lou Bachrodt was amazing, thanks to Mr. Lothan J.R. Henry. He did excellent job at helping me choose the car I really wanted.I was there in and out with my vehicle within 3 hours. The facility was clean. Thank you J.R. I will definitely be sending you some customers.

Higgins family

1 de oct. de 2015

My experience at Lou Bachrodt Auto Mall was nothing short of awesome. My sales person Brandon Campbell was great. His knowledge of the products and accessories was astounding. His personality was phenomenal and he made every effort to ensure we had a great buying experience. Thanks Brandon for making a normally stressful experience a great one. By the way we loved the gong!! Rob & Connie

Matt

1 de oct. de 2015

JR worked with me on my first lease from Bachrodt's. We are loving our new 2016 Traverse. JR took the time to explain everything about the car, and made sure that we were setup with our OnStar and WIFI connections. Thanks to the Bachrodt's and the entire team!

Anna

29 de sep. de 2015

I went into Lou Bachrodt not really knowing exactly what I wanted. My sales rep Jim C was very patient and not at all pushy. I felt like he really just wanted me to love my car. He helped me find and fall in love with my 2015 Chevy Cruze and it is just fantastic! I love the car and we were beyond thrilled with the service we received. Everyone was great about answering all of the ten million questions I had about a diesel car and I am confident that I got exactly what I needed. We will definitely be returning for our next vehicle purchase.

Brian

29 de sep. de 2015

I was able to purchase my very first brand new car a 2016 Chevy Cruze and if it wasn't for my sale rep Sam Ferrille helping me every step of the way I don't think I'd have accomplished it. I highly recommend Lou Bachrodt. Keep up the great work Sam!!!!

Nena Voehringer

28 de sep. de 2015

Dale was great at helping me buy my first car and did the best that he could to help me out with pricing and everything. I will definitely be back when getting a new car.

Sportsfan

27 de sep. de 2015

Brandon Campbell went above and beyond for us! I will only work with him in the future and I recommend him to anyone! Frank in finance was also amazing! These two made our experience and without them we would have walked away to another dealer.

MJB

12 de sep. de 2015

Josh Schneider was wonderful. Did not really go in to buy, just look. He was so easy to talk to that we decided then and there to buy our BMW. No reason to look futher, just seemed trustworthy. Thanks for making it so easy, Josh

DWS returning VW buyer

11 de sep. de 2015

This was my second buying experience with Lou Bachrodt Auto. The minute I got out of my car, I was greeted by Joshua, who introduced me to Chris. Both Joshua and Chris worked together as a team to help me in buying my new Jetta. Chris gave Joshua recognition for being a very knowledgable, helpful sales client. Buying a new car is a very big deal and can be a stressful situation. I never felt any pressure from anyone at the dealership. I personally want to deal with a local business, who has given back to their own community. Thank you everyone who made it a favorable experience.

MJB

11 de sep. de 2015

Josh in the BMW facility was fantastic. Purchased a car with a lot of features. Josh will work with me to become better acquainted with them. Will make return trips. See Josh if you want a worthwhile experience.

Homeboy20

9 de sep. de 2015

We explained to our salesman, Joe Luy, what we were looking for in a new vehicle. He showed us several examples that fit our needs. We finally settled on a new Terrain that my wife just loves.

Brookeb

4 de sep. de 2015

Josh and Cole made my first car buying experience so easy! They were very knowledgeable and exhibited great customer service skills. Everyone that I worked with at Lou Bachrodt went above and beyond!

Elicia

2 de sep. de 2015

Thanks again Mike for assisting me in buying my 2nd car from you !! You always work your hardest to get me what I want !!

Paula C

31 de ago. de 2015

My family & I brought in 1 vehicle to trade and wanted to purchase 2 vehicles. Our salesperson, Brandon Campbell, was patient, truly helpful, and had a wonderful attitude during the entire process.

Chevy Fan

30 de ago. de 2015

Kevin was able to give us several choices for what we were looking for. He was knowledgeable and friendly--not pushy, but was available to answer our questions. What I really appreciated was his effort to help us find a car that met our needs while also helping us with our trade in. They stayed late to help us finalize the deal. Ed in the business office had a wry sense of humor that helped get through the huge stacks of paperwork. We love our new SUV and were happy with the service we had gotten. Thanks Kevin!

Maria Gomez

17 de ago. de 2015

Lothan J.R. Henry did everything in his power to make sure we were happy. He tried giving us the best deal and tried to make it easier for us to buy a car. He succeeded very well in our process to buy a car. If it wasn't for him we wouldn't have walked out of the dealer with a car. His service was excellent.

Jim R.

8 de ago. de 2015

Great car buying experience, no pressure. Very fair deal and Dale was super to work with.

Tamarah

6 de ago. de 2015

I had the pleasure of working with Brandon to purchase my new car and can not thank him enough for the great service. He was very quick and efficient during the entire process. He tried to think ahead and take me out of the middle as much as possible and do as much as he could to help the process. I think it is great that he lives the customer experience in each interaction he has with potential buyers. You are lucky to have such men working for your company. I would definitely recommend Lou Bachrodt to my family and friends.

athkt4

5 de ago. de 2015

Brandon Campbell was great. We went in knowing what we wanted a he was just awesome at getting us what we wanted. I'm so in love with my new car! Thank you Brandon.

New VW owner

3 de ago. de 2015

David, my salesperson, was very helpful and knowledgable. I got a very good deal and very good service. Very reasonable choices available. I didn't appreciate the manager Chris "yelling" at David, though. The facilities were clean and comfortable. I would buy another car here.

Terry Carlson

24 de jul. de 2015

Fil was extremely helpful and knowledgeable. He made our purchase easy and enjoyable. He is an asset to your dealership. I will certainly recommend him and the dealership to others.

Don ommodt

23 de jul. de 2015

Joe did an excellent job showing us the vehicle with options we requested. Very helpful in how they all worked. Then the buying or leasing part went smooth. He follows up after purchase. We would recommend Joe as a person to see in a new car purchase!!!

Ashlyn Crawford

9 de jul. de 2015

Taylor and I were very impressed with Fil! He was so helpful! We weren't planning on going back to look at cars because of the last guy who was very pushy but I would definitely recommend going there and seeing Fil. He's awesome! Thank you for everything! You

hbarr

6 de jul. de 2015

Quick process all the way though. Fair deal and no high pressure sales. Thanks Fil.

SJH

30 de jun. de 2015

Just purchased a GM Certified pre-owned Terrain today and could not be happier. Fil and Warren went out of their way to get me the best price and make sure that my monthly payments would be affordable. Fil was able to beat my banks interest rate, insuring further that I wasnt paying anything more than I should be. I shopped around before making my decision to go with Backrodt. Some other dealers were competitive on price, but the quality of service, attention to detail and the desire not to just sell a car, but to build a relationship with me at Backrodt was unmatched. The entire sales staff at was welcoming and friendly and created an atmosphere of comfort. I am thoroughly satisfied with my vehicle decision, but even more satisfied with the degree of care and service I received from Fil, Warren and the staff at Lou Backrodt.

Driver Jeff

28 de jun. de 2015

We stopped by to look at a GMC Terrain and ought it the next day. They gave us great trade in values. The salesmen, JR & James were very respectful and helpful as well as being knowledgeable.

Mike / Ange J

28 de jun. de 2015

We want to take a moment and thank the entire staff at Lou Bachrodt especially Brandon Campbell who was very knowledgeable, courteous and understanding of what we wanted. The vehicle we wanted had just came in off a transport truck and hadn't even been detailed but Brandon did what was needed so we could drive it home the same day! I highly recommend Lou Bachrodt and we will be returning when the time calls!!! Thank you for making what could have been a stressful time actually enjoyable!!

JHarris

23 de jun. de 2015

Joshua Schneider, was a great help in moving out of my Tiguan and into a Jetta. His manager Chris and him really went above and beyond for me when my Tiguan had issues. I brought it in for repairs they placed me into a new vehicle right away and then I ended up buying that same new vehicle from them a few days later.

V&P

23 de jun. de 2015

Dealing with JR was like talking to family over Sunday dinner. He went to bat with the finance department to get us the deal we wanted. We are very happy with our brand new Chevy Silverado. When great people get together, great things happen. Thanks JR.

Brett Fiedler

20 de jun. de 2015

Dale Cluck was informative and patient while I was selecting a car. I felt that he genuinely wanted to create the best case scenario for me.

Edna Jones

18 de jun. de 2015

I just bought a chevy sonic15 from mike fisher, he was very helpful listened to what i wanted and made it happen.

June S

16 de jun. de 2015

Mike was "great"! This is the 3rd vehicle we purchased from Mike he is always friendly and helpful. We trust him and would recommend him to anyone

Wheelers

15 de jun. de 2015

My first visit, I was helped by a guy named JR. He greeted us with a handshake and a smile, he offered us coffee as we walked in the door and told us that this experience would be our best and last. He has lived up to this statement. I was having some problems with a Jeep I had bought from a different dealership and had gone to JR. He assured me there was something he could do to fix my problem and he did. He is the most honest, compassionate, thoughtful, humorous, professional, and all around great guy to work with. When JR says he is going to do something, he follows through. JR contacts me with special offers and has taken the time to get to know us every time we walk into the lot. He has even personalized these offers and vehicles choices to fit my likings. My daughter has boughten a car through JR as well and my second daughter will be doing the same. JR was the first salesman that I met from Lou Bachrodt, he made such a good first impression that he is the only car salesman that I will work with when going to Lou Bachrodt. I would recommend JR to friends, family, and anyone else in search of a new or used car. We've been going to this dealer for the past 5 years and have bought two vehicles from JR. In my opinion, he is simply the best.

kt

12 de jun. de 2015

We had a pleasant experience purchasing a new car.. Brandon Campbell was very helpful thru all phases of the process.

Jill

3 de jun. de 2015

Brandon was great! He made sure we were well taken care of while we waited for paperwork to be processed. Everyone there was very friendly and I could tell they were interested in helping me as a person, not just because I was buying a car from them. They were very focused on making sure I got exactly what I wanted and needed in a new car. Brandon answered all of my questions and told me he would be following up with me in a few days to see how things are going with my Jetta and to see if I have any questions or other needs. I will definitely recommend Lou Bachrodt to my friends and family in the area.

Lisa Tucker

29 de may. de 2015

Casey Welter was awesome to work with. She helped us get the car we wanted and at the right price. I will definitely recommend Casey and bachrodtvw dealership to my friends and family.

Bill

26 de may. de 2015

Once again my wife and I had a very stress free experience while purchasing a new vehicle from Lou Bachrodt Automall. This is the seventh vehicle we have purchased from this dealer. The last four or five have been through the same salesperson. Lothan "JR" Henry is the one we always work with. He is outstanding. JR called my wife last Friday and informed her of some great deals they were having. We decided to visit on Monday. JR informed us he had a vehicle in mind for us. After sitting with him for a bit to talk and fill out some paperwork, he brought around a 2015 Chevy Equinox LS. It was just what my wife wanted. Even the color, as it turns out she was wanting a silver one.After doing some paperwork with Finance Manager Frank Sumpter, usually the painful part, but Frank was very easy to talk with and made everything easy, we were on the road in my wifes new Equinox. Quite the upgrade from her 2007 one. I won't even look for vehicles at any other dealer. If I need one, I'm calling JR at Bachrodt. If he doesn't call me first.

Robert~O~Arizona

24 de may. de 2015

Cassandra Lea Welter walked me through the sales process of my Mother's Day gift for my mom, of course. She made everything seamless without pressure and with a smile! This girl knows cars! And if they do not have it in inventory, Cassy will find it for you!!!! And all this coming from a guy who dislikes the buying process of a car....pressure....the running back and forth to the sales manager....lies.... and over~promising and under~delivering! Not at Lou Bachrodt Automall !!!! Thanks guys!

"Marie" Truckin again

23 de may. de 2015

I had a great experience with this dealership. I had gone to many before this one and immediately felt very comfortable. I was not treated like a dumb woman who did not know her own mind. I would definitely recommend this dealership to anyone interested in finding that one and only car you have dreamed of.

Schultheis Family

20 de may. de 2015

Had excellent service from JR Henry. Process went very smoothly and we were very grateful for the attention he gave us.

Liz W

16 de may. de 2015

Last week I went to Lou Bachrodt looking to purchase a 2015 Chevy Cruze. I researched before hand the exact one I wanted. I was presently surprised that my husband and I didn't get swarmed by dealers as we were looking at the cars on the lot. When we walked up to the showroom, we were greeted by Tiffany Henson. She explained in detail the difference between the LS and LT, and off we went to test drive the one I wanted. I was able to get a good deal on the car, along with payments I can afford. Tiffany, Fil and Frank were all wonderful to deal with. I will definitely contact Tiffany for future car needs. Thank you

John M. & Diane L.

11 de may. de 2015

Well I stopped by a few weeks earlier looking for a used vehicle for my mother-in-law. At the time they did not have anything in her price range on the lot. However a little over a week Dale called with what he thought was a great vehicle and within her price range. When I brought her back out, the 2002 Ford Explorer was more than we both expected. This vehicle was in close to showroom condition with very low miles. They did run the vin# through the internet and found no major service problems or accidents, she purchased the car that day. I know some dealers only like to work with newer vehicles, but in this case he was all about getting her in a decent used vehicle. Dale was easy to work with and if he says he is going to keep an eye out for you, he will. He is a good family oriented person and really works hard for his customers. Thank you Dale Kluck, John M. & Diane L.

Philip

10 de may. de 2015

Sam was extremely professional and had excellent knowledge on all the GM products we asked about. He also had excellent communication skills, was patient and was not high pressure. Due to some time conflicts on my part it took about a week to get the deal done but he was very understanding. I haven't purchased a new car in 14 years and he made this experience enjoyable. Sam Ferrille has some unique skills that contribute greatly to the success of the dealership. I would add that we also got great help from sales manager Mitch Nelson.

Deborah

9 de may. de 2015

Ryan was great. Even though he was extremely busy he was attentive to me and answered my questions and assisted me with some data changes in your system

Kenneth

9 de may. de 2015

Fast and efficient; couldn't ask for it to go any better. I am glad I brought a Buick from Lou Bachrodt.

Adam

8 de may. de 2015

My wife and I dealt with Al Luna and Larry in the sales office. They made us feel welcome, at home and made sure they were getting us everything we wanted in a new GMC truck. It was a great vehicle buying experience. I will and already have recommended my friends and peers who are looking at buying a new vehicle to go to Lou Bachrodt / Al Luna to look for their new choice. It is well worth a day trip from anywhere in my opinion.

Eileen

8 de may. de 2015

Awesome, Nick the service advisor completed services on the car even though we did not have appointment. We expected to leave it for a couple of days but he was able to get it done the same day we brought it in.

Robert

7 de may. de 2015

Thanks so much for the wonderful service you have done on my 2012 Volt. I will invite my friends and family to visit Lou Bachrodt Chevrolet.

Jesica

7 de may. de 2015

My husband and I walked in with nothing and walked out with a 2012 Chevy Malibu. It's all thanks to Tiffany Henson! She answered all of our questions and got us the best deal. She knew exactly what we were looking for and she got it for us. Thank you so much Tiffany!! Would recommend to anyone.

Britton

6 de may. de 2015

Both sales staff - J.R. and Mike Fischer did an excellent job! Customer service was excellent. Will go back when its time for our next car. Highly satisfied.

Adam May

5 de may. de 2015

What looked to be a typical busy Saturday at a car dealership was just that and my wife and I were "looking" and doing some fact finding for my new truck. Al Luna sat with us, listened to what we were looking for in a truck and literaly ran around bringing a few vehicles over for us to look at and discern on. He did not try to push the most expensive truck even though my wife and I were eyeballing it hard an heavy. Al focused on the features and the price as we did have a monthly payment in mind for budgeting. Al kept us to it and then some. He found the perfect truck with more amenities than I ever could have asked for. By the time that we were signing a purchase agreement we noticed that we were the only customers left and it was the end of the day. We offered to come back but they would have noting of it. Al and Larry stayed with us, worked out a very nice deal on the truck and gave me a very generous trade in value for my old GMC that has over 200,000 miles on it. I could not have asked for nicer people to work with. The staff at Lou Bachrodt Auto Mall would be hard to beat in my opinion and my truck buying experience was very pleasant. I would reccomend anyone in a days drive from Rockford to stop in and visit with Al, you will not be sorry at all.

Luke

4 de may. de 2015

Just bought a used car and Mike Fisher made it an easy and quick process. Will be buying from him again.

katpro

3 de may. de 2015

Very happy with the whole experience, awesome salesman and great service!

James

2 de may. de 2015

I felt that the service and support I received was outstandingin every respect. You are fortunate to have Nichole Greer as a member of your service advisory staff.

Andrew

1 de may. de 2015

I had an excallent experience at Lou Backrodt! My salesman (Danny) was outstanding! Great organization... I drove down from Wisconsin based on their reputation and it was definatly worth while! I got a good deal on my truck.

Gary

1 de may. de 2015

Fast and friendly,not pushy. Brent was helpful, answered all my questions. my time at Lou Bachrodt was my best and least stressful time ever at a car dealership. A great place to get a good deal.

Zarrick

1 de may. de 2015

The service at the dealership was great. I really appreciate how Nicole treated me and kept me informed about the repairs. I'm more concerned about the quality of my truck than the service I received.

Danielle

1 de may. de 2015

I went to Lou Bachrodt VW to test drive some cars and found an awesome car I wanted to purchase. Nic Poulisse was very helpful and answered all my questions right away. I would recommend him to anyone looking to buy a VW!

Willie

1 de may. de 2015

Lothan "JR" Henry my sales consultant is the best!!!!! He truly got my wife and I exactly what we wanted, when we wanted it, and most of all are payments are where we needed it. We are Very satisfied with are experience with Jr, and Lou Bachrodt as a whole!!!

Clark

30 de abr. de 2015

We were very satisfied with our service when we took our Malibu in for service. Everyone was very efficient and professional. We left with the feeling "that was easy". Thanks! We really appreciate the great service.!

Amy

29 de abr. de 2015

I was there with two different cars this week. Both of them were purchased at your dealership. I appreciate Ryan's concern to provide the best service possible. Thank you, Sue Hollander

Shannon

29 de abr. de 2015

I just picked up my M235i today that I ordered in March and Josh Schneider made the process so easy. He was great and anytime I had a question about the car he answered me back very quickly. The process was stress free thanks to him and I would recommend him to anyone buying a car.

Wendy

28 de abr. de 2015

I always had excellent service from Courtney and had made up my mind that when it was new car time that LB would be my dealer. I appreciate the personal touch and convenience. Fil is great and I look forward to visiting with him when I come for my car wash and oil change.

Richard

26 de abr. de 2015

the service writer followed through and did what i asked to be done.she notified me that the car was ready in an appropriate time frame.

Cedric

26 de abr. de 2015

just would like to thank the lou bachrodt and mike fisher for helping me get my first brand new car

Michael

25 de abr. de 2015

Mike and Ron did a great job answering my questions. Mike was down to earth and answered my questions about buying a car. Ron was patient as we went for three test drives. Hadn't bought a car in just over 10 years. After the car buying experience Ron gave me a tour of the service station and walked me through the setup of my OnStar. I would definitely recommend Lou Bachrodt and Mike and Ron to my friends and family. Thanks for everything.

Alice

25 de abr. de 2015

Ron was excellent to work with.Answered all my questionsI will recommend to all my friends !Super experience , Love My New Ride

David

25 de abr. de 2015

Very happy with my new order purchase and the way Brandon kept me informed, and up to date on my order. Had an issue with left front fender and Brandon made sure it was fixed that day before signing any paper work. Very Happy..

excellent experience

24 de abr. de 2015

Jr and Mike was great I got the suv I wanted they was very friendly, professional and not one of those pushy salesman.Thanks

Charles

24 de abr. de 2015

the greeter was friendly and courteous directed me to my service agent who treated me with respect and answered all my questions

Linzi

24 de abr. de 2015

I had a great experience at Lou Bachrodt. The staff is all very friendly! Dale helped me selecet the right vehicle for me and I'm so glad he was able to because I'm so happy with it. You're all wonderful and anyone looking for a car I will be sending your way.

Christopher

23 de abr. de 2015

Al Luna really went out of his way in conjunction with Mitch Nelson to get me the best deal I could find in the area! Great job! I will for sure recommend Lou Bachrodt to my friends and family!

Teresa

23 de abr. de 2015

I wish you had stools or chairs at the check in desks for those of us dropping off our cars. I have a very bad back that doesn't allow me to stand for more than 10 minutes. I had to wait longer than that to be checked in and I kept looking for a chair. Love the new waiting room remodel.

Satisfied Customer

23 de abr. de 2015

My buying experience was great! I worked with JR and couldn't have asked for a better salesmen. He was very patient and not pushy like most salesmen these days. We had been talking for a couple of months before I decided to make a purchase. I originally was set on a specific car but after waiting for a few months I couldn't be more happier with my choice!

Amy Rodriguez

22 de abr. de 2015

I love the service that I have received TWICE now from my dealer J.R. Henry! He will give you his undivided attention and do what it takes to get you out the door in the car that YOU want! He is an honest Man and I have referred others to him that have also purchased a car from him & I am now on my second.. If you're looking for a new or used car, & go to Lou Bachrodt, go see J.R. Henry! You won't be sorry!

B-Dub

21 de abr. de 2015

Brandon and J.R. did a fantastic job working together to find the right vehicle for me. It wasn't easy at first but they were very professional, well spoken, and very helpful. J.R. sold me my first vehicle at Lou Bachrodt.

Kelsie

20 de abr. de 2015

Had an amazing experience here! I was shopping for my first car and was so happy and excited...still am :)

Angela

17 de abr. de 2015

Your service department is a great place to get my service work done on my Buick Verano. They are honest and didn't try to sell me parts I didn't need. They did an excellent job.

Dana

16 de abr. de 2015

Brian Timm took care of everything. He seen to it that the work was done as soon as it could be. I have meant Brian from before and it is always a pleasure having to do business with hime.

Michael

16 de abr. de 2015

Salesperson Sam Ferrille was extremely professional and informative, credit department made the loan painless, very nice facility with vast inventory.

Martha

14 de abr. de 2015

Have been very happy with Lou Bachrodt dealership. Everyone has been very helpful and done a great job. I like my car.

Lloyd

13 de abr. de 2015

Problem areas identified quickly. Service parts on hand. Issues repaired fast. Spent more money than expected but vehicle runs great again.

Karen

12 de abr. de 2015

recall on my car. I scheduled an appointment-told it would take !/2 hour when I got there Brian told me 1 hour. It did only take 1/2 hour time.

Nina

12 de abr. de 2015

Fixed my car in a timely manner and I like how they provide a car for you until yours is ready!!

Doris

11 de abr. de 2015

Tabatha was very friendly and courteous, she got my car in and out in less time then I figured, she offered me a shuttle ride to Menards. And then she got my car washed, she is a picture of great service and very friendly. I highly recommend dealing with Tabatha.

scarlet1

11 de abr. de 2015

This was my first new car and Josh made it a very enjoyable experience. He found the exact vehicle to fit my needs. If you are in the market for a vehicle, Josh is the person to see. You won't be disappointed.

Mark

11 de abr. de 2015

Al Luna is one of the best sales members I've ever worked with. The whole team did a great job. From the first email Meci went to work. Special thanks to Mitch and Larry also

JaredG

10 de abr. de 2015

I was recently looking for a new truck. I stopped into Lou Bachrodt to see what offers they had and met Brandon Campbell. Brandon was very patient and answered all of my questions and made the purchasing process wonderful. I ended up not purchasing a vehicle on my first visit, but ended up returning a few days later. There was no pressure from Brandon to purchase a vehicle which was great. He was more focused on getting me into the right vehicle and for the right price. I did end up purchasing a new truck and couldn't be more happy. Brandon was great and I will be going back to Lou Bachrodt and Brandon for my next vehicle.

Rick

8 de abr. de 2015

The best sales and service staff ever! I would highly recommend this dealership! Plus they are very active in our community!

Brittney

7 de abr. de 2015

Everyone went above and beyond to make sure all customers were well informed regarding the services they were receiving, wait time, and ensured everyone was comfortable in the waiting area.

Jim W

7 de abr. de 2015

We just purchased our third car from Bachrodt, our second from Ron freeman. We bought a 2015 Buick Enclave from Ron and we couldn't be happier, Ron is a great guy and a better salesman. He took care of us with professionalism, no pressure and helped us get a great deal. We had to take the car back for some minor pin-striping and, again, Ron was super, he chatted with me while the car was being serviced. I would highly recommend Lou Bachrodt auto Mall AND Ron Freeman.

Michael

6 de abr. de 2015

Great pleasure in doing business with Lou Bachrodt. Very relaxed and no pressured experience. Our salesman was Al Luna and I felt like he was working as my agent rather than as a salesman. Entire staff were quite accomodating for my family and helpful to find answers to all our questions even in the following days. I was also quite convinced to own another GM vehicle with the 5.3L V8 as my trade-in GMC Envoy Denali 2006 had 248,000 miles and was still running strong and dependably.

Susan

4 de abr. de 2015

I have been having issues with my windshield ever since I bought it. Has like copper color spider cracks in it, have taken it back 4 times, they say they buffed it out. The last time I went the general manager got in the car with me, he seen them sprayed some solution on inside of windshield, most went away but seen a few more, I told him I wanted a new windshield, still under warranty, so they ordered the windshield. The next day I drive my car all day only could see scratches when the sun hit windshield at a certain angle....I Never saw anymore of those scratches!!!! Guess what I called back left a message and said do not order windshield, sorry to be a pain in the butt, I have never seen the scratches on wind shield again and I got a call and said your wind shield is in! They called me I repeated my conversation with them, I was told if I see those scratches give them a call and they will order windshield again. Now how great is that.

John Senter

3 de abr. de 2015

Had an awesome experience working with the staff at Lou Bacrodt. Love the vehicles. Buick Encore is a great product. I worked with Sam Ferrille, he knows his stuff. Easy to talk to and listens to the customer's needs. Thanks Sam

Laurence

3 de abr. de 2015

Your salesman was very professional and helpful during the entire process. The entire staff was friendly and helpful. Would definitely recommend Kevin Lee to my friends.

Christopher

3 de abr. de 2015

The last two times I have come in for oil change and multi point inspection I asked for my tire pressure display to be setup on my dashboard. My dashboard just says Tire Learn after both to times. If this is something I can setup I would like to know but either way my requests have either been forgotten or ignored.

Arthur

2 de abr. de 2015

We have bought three vehicles from you, awesome service. Brandon Campbell has been our salesperson for each of them. He is a great person and really cares about your needs.

Peggy

2 de abr. de 2015

This was for an oil change & although the place was very busy, I received prompt courteous attention, as always. I especially appreciate the service of Brian Timm, Jennifer & Nick.

Richard

2 de abr. de 2015

Excellent experience, my service contact Kourtney and the greeter did a great job, very courteous, thorough and positive. The service team and Will in sales showed as much interest in satisfying my maintenance needs as they showed when I was buying my vehicle. First class all the way around.

Larry

2 de abr. de 2015

I always ask for Ryan Jenks and appreciate his friendliness, honesty, and interest in my car. I also am pleased with the speed of service by those who service my car.

ABurks

31 de mar. de 2015

I bought my first car two weeks ago from JR and he was amazing! My mother also purchases cars from him and she has never complained about this dealership. I'm new to the entire process of purchasing a car, but he made me feel comfortable and offered the best advice for my budget and safety. After a brief conversation he recommended that I purchase a slightly used Chevy Cruze. Of course it's a great car, but I had to look around to feel comfortable about my decision. He was patient with me and made sure that I understood the cost and safety differences of all the cars I showed interest in. I did purchase the 2013 Chevy Cruze and I LOVE IT! I have no complaints. He even called me to ensure that I'm happy with the vehicle. JR made sure that my budget was in the forefront of the conversations. He was straightforward and didn't waste my time. Before I left he made sure I understood the car details and specifications. He also ensured that my OnStar and FX Radio were set up before I left. When I left the dealership I had nothing to worry about! I would HIGHLY recommend purchasing your car from JR. P.S. While I was at the dealership there was another family that requested him because they purchased a car from him previously and only wanted to work with him! So, I'm not the only person that feels this way.

William

29 de mar. de 2015

My wife received a loaner when she brought her Acadia in and when the car wasn't done on time the service manager reduced the price of the repair. You do not see anybody else doing things like this. Your customer service will keep us coming back to this dealership.

Colleen

28 de mar. de 2015

I was surprised that the estimated wait time for appointment for oil change was an hour and a half. The wait was made easier by shuttle service taking me home. With my old car and dealership I was always able to wait because the wait time was much shorter.

Sandra

28 de mar. de 2015

Very helpful and friendly. It was as if the staff were working on their very own car. Thanks very much

Lisbeth

28 de mar. de 2015

I want to thanks Dale Kluck and JR from Lou Bachrodt in Rockford il.(Perriville rd.) for everything.They answer all our questions.Really friendly people.They guide use thru the process of buying a new vehicle and explain us all details.Thanks guys!The atmosphere is great and make us feel welcome.And best of all Im so happy with my new car.looooveeeeed. :0)

Steven

27 de mar. de 2015

When I bought vehicle from Lou Bachrodt Larry Hansen in finance, talked to me about the 3 in 1 policy covering damage from road hazards, I bought policy. I hit a hazard in the road, taking a chunk out of my wheel, called policy company, they said no problem, take to dealer to comfirm damage, policy company rejected claim. Came in to talk to Larry, he went way out of his way to resolve problem, thank you Larry. Wheel was $915.00. Got it replaced yesterday, thanks again Larry Hansen, Bryan Timm, and Lou Bachrodt.Steven Lee

Heather

27 de mar. de 2015

Sam was wonderful and did everything he could possible do to get my payments were I wanted them and helped me with everything I had to do.

Frederick

26 de mar. de 2015

Always have a good experience with the service department. My issue is with quality of the car. Among the items I wanted checked was the engine running rough on idle. They checked and found no problem codes in the computer, and yet it is very obvious to me still. I'm not impressed with the engine.

James

26 de mar. de 2015

Have been happy with the service and staff at the dealership. Dissapointed with the quality of this Tahoe. It is 3 years old with 70K miles. Have had to replace the battery, replace the radio/navigation system, DRL lights, windshield wiper motor. Overall the quality of this tahoe is far below previous tahoes. I trade every 2-3 years and am looking at comparable SUV's in other brands for this trade. Very dissapointing.

Pam

26 de mar. de 2015

We had excellent service and made us feel like a member of the Bachrodt family and I love my new Track and how it handled the 6 inches of snow.

Mark

26 de mar. de 2015

We are very happy with the way we were treated at Lou Bachrodt's. Mike Fisher was very helpful with helping us get our new Sonic. All the people were great to work with. Thank You so Much, Mark & Lona Bjelland

Christopher

25 de mar. de 2015

It was nice, everybody asked me if I needed any help, I mean alot..like 3 other people asked me if I needed help after I got helped, there snacks are to expensive in the waiting room, but beside that, it was perfect...but seriously they should have like free cookies n juice or something while we wait.

Cirilo Chavez

24 de mar. de 2015

I just want to say first off that i just filed bankruptcy just over a year ago. the first time that i approached this dealership they explained to me what i needed to do so i could get a new car. I went back to the dealership about 8 months later and i did exactly what they requested of me. The helped me out and got me into a 2015 Chevy Malibu with only 130 miles on it. not 130,000 but 130 miles. I really appreciate everything that Brandon Campbell did for me and I would recommend that if anyone is looking for a new car see this sales person. THANK YOU.

Karla

24 de mar. de 2015

The salesman who helped me, Prosper Rubino was polite, friendly and professional. He went out and beyond to help me with what I was looking for. Took his time and didn't rush to get me out the door. Larry Hansen took his time explaining all the necessary paperwork page by page. Lothan JR Henry explained all I needed to know on my car before leaving. It was past closing time and he took his time as well, which I appreciated very much. Thank you guys for helping me, greatly appreciated!!

Billie

23 de mar. de 2015

Helped us out with a ride over and back to Golden Corral so we could have lunch while car was serviced. The problem I was having with steering was fixed along with oil change and tire rotation.

Brian

23 de mar. de 2015

I needed to have my car back by 11am. I got a call by 10am to tell me it was done. My car had also been through the car wash when I picked it up. Great service!

Domineke

23 de mar. de 2015

The staff at Lou Bachrodt are awesome and very knowledgeable when it comes to the cars they sell. Very friendly staff!

Mark Bjelland

21 de mar. de 2015

My sales Rep. was Mike Fisher. Mike did a great job in taking care of us. Thanks so Much Mike.

jah58a

20 de mar. de 2015

Probably the smoothest car buying experience I've ever had! These guys were great. Very friendly, no pressure, answered all my questions and helped get a vehicle that I really enjoy. Price asked as fair to boot! I wanted a towing package on the vehicle and they set it up so I could get it installed at the service department a few days later!! All I had to do was show up!

Bob & Mary Graham

20 de mar. de 2015

I bought a new Camaro in Sept 2014 and just bought a 2015 Equinox this week and the reason I chose to go back to Lou Bachrodt, is they go way above and beyond to make sure your getting the best deal for your hard earned money. If you have a trade, as I did, they try and make sure that you get the most out of it to give you a stress and hassel free pruchase. If you need financing they work hard to get you the best rate for purchase. My sales associate, Phil went way above and beyond to earn and keep my business so when a friend, family member or myself need a vehicle I know I will be going back or recommending the dealership without a doubt. Thanks Phil for your hard work your a great sales associate and Lou Bachrodt Automall for making our car buying a good experience instead of a dreaded deal.

Charles

20 de mar. de 2015

The experiences I've had with warranty service on my Trailblazer have been overall very good. As far as recommending your dealership to a friend, I think it would depend on the price of the vehicle comparable to other dealerships. Service is good but I liked State St. better. Probably because it was a smaller operation and seemed a little smoother. I like the fact that your dealership is involved in community action i.e. blood drives, city market, toy drive at Christmas. These are very commendable activities.

Pam and Steve W.

20 de mar. de 2015

Dale Kluck and JR Henry were absolutley great! We came in later in the evening; both Dale and JR stayed 1-1/2 hours after closing time helping us out during our new vehicle purchase! Bachrodt worked with us during the pruchase, treated us fairly on our high mileage trade-in, gave us a tour of the dealership, so we were famlilar with where we'll need to go for service and parts, and throughly explained the service dept. process. Pat in the finanance office also stayed after closing to help us with the paperwork. We never felt pressured, we were allowed to take an adequate test to make sure this was the vehicle we wanted. The folks in the detail dept. stayed late as well and nicely detailed the car for the delivery and they even filled with gas. Once we were to take final delivery, both Jr and Dale spent an hour and went over every manual, every switch, every feature and function of the entire vehicle, from front to back...all well past closing time!! Most importantly they were always pleasant and professsional, and never made us feel like we were an inconvenience. If we can expect and receive this same level of service going forward with our new Chevy, we'll be truely delighted buying our new car from Bachrodt. If you're considering purchasing a new vehicle, we strongly recommend contacting Dale or JR at Bachrodt. We're sure you'll be delighted as well.

Donald

19 de mar. de 2015

Not much to say except I have left happy every time that I have been in for service after the sale!!:):)

Irene

19 de mar. de 2015

Doug and Donna Dyer are good friends of mine and Doug was kind enough to bring my car in for the update. I felt the service was great.

Robert

19 de mar. de 2015

The warranty repair was performed in the time ii was told to expect. So far as I know the repair is correct. My service rep was pleasant to deal with and explained everything.

Adam

18 de mar. de 2015

it was not as long of a wait time as they said it would be so I was happy about that

Nancy

17 de mar. de 2015

My 2012 Buick LaCrosse had a dead battery still under warranty they replaced it, I did not have to request that it be replaced they just replaced it!

Christian

16 de mar. de 2015

Well took my truck in to get service and since i walked in they made me feel welcome very nice people

Brandon

16 de mar. de 2015

My service was great and my adviser Tabatha took care of all my need and great job keeping me informed

Lloyd

16 de mar. de 2015

Scheduled an appointment for oil change. Arrived very early. Nicole processed my vehicle in. Made sure all my concerns were answered and made me aware of an impended requirement for Trans oil change. asked if there were any other areas I wanted checked and gave me an estimate for any other work I required.

John Z

16 de mar. de 2015

This is our second BMW at Lou Bachrodt, and the professionalism by Josh was fantastic. The general feeling of the dealership is of friendliness and honesty. We went in knowing what a good price was, and there was no negotiation needed. The delivery process was a good experience as well. Highly recommended!

David

15 de mar. de 2015

Kevin my sales associate was Great. Very knowledgeable,polite,and helpful to me. He made sure I new all about, and had no questions about the vehicle before and after my purchase.

Janet

14 de mar. de 2015

I just needed an oil change and a lube. I had a coupon for a free tire rotation, so I used that too. I hadn't been there in about 9 months, since I was told not to bring it in until I was down to 15-20% left. I used to bring it in more often.

Janice

14 de mar. de 2015

When I got out of vehicle I waited a bit before someone said they would help me. I was told on the phone that I had an appt, date, time ect... No one acted like I had an appt. Another advisor came & took over helping me. All went good from there.

James

13 de mar. de 2015

I had a leaking trans line on my 2010 Silverado LT Z71I called the service desk and they pushed the schedule around and got me in the very next day. I'm very happy with the service. While there I had them do some other things that needed to be done.

William

13 de mar. de 2015

I was able to get my vehicle in for service in a timely manner. Much appreciated so I didn't have to disrupt my schedule.Brian Timm my service manger is the best.

Larry

12 de mar. de 2015

MR. Mike Fisher is why we come back . We have used Mike to assist us for make years . Thank Mike , his helper and your great staff for your for a great experiance .

James

11 de mar. de 2015

I thought Nic did a good job for making his second car sale. Still needs to learn the features of the car better. This car had no wifi as he said during the test drive. My fault for not following up. But he listened to my needs. He assured me that the car met those needs. Some of the detailing on the car I needed to redo. There were water marks all over the dash when I got the car into the sunlight the next day. And I had to bring the car back on Monday to have the nitrogen levels properly set. It was after closing on Saturday when we completed the deal. So I understand those things could not be addressed then. These are small things that can be addressed. The follow up has been very good.

Karen

10 de mar. de 2015

Tabetha did a great job securing a car rental for some recall on my car. I was told it could take 4 days but it was done in 2.5 days. It was sort of a pain to keep coming back for the oil consumption test since we don't live in town but understand the process. Everyone was confused with the dye they put in. we were told from one that they would take a deeper look where the problem was. the mechanic said that was for leaking- we told them we had no leakage on the garage floor. so we were confused about that purpose. Again Tabetha stepped in and gave us a coupon toward an oil change since we had to pay for the dye. Appreciated that.

CnNA

9 de mar. de 2015

This is our second vehicle bought from JR Henry at Lou Bachrodt and we will continue to buy from him as long as he is selling. Great person to work with. He did not judge us for our credit, he offered professional advice with the knowledge he has acquired in the business. He was not pushy and did not try to sell us something we were not already looking for. Overall a great experience once again!

Virginia

9 de mar. de 2015

I was down to 1%and they fit me in before my out of town trip. They got me checked in very quickly and it didn't take as long as I thought it would have. I had a problem pairing my phone to the car and the salesman got it all fixed as well. I was real happy with the service especially it was the first time I had service on my new car.

Ali

7 de mar. de 2015

My husband and I were looking for a new car for myself. We were pleasantly surprised with the vehicle we were able to get and the hard work that JR did for us to be able to afford the vehicle that worked for us. I was able to get a much better vehicle than we thought possible.

Shane

7 de mar. de 2015

I worked with Casey W and Chris for my purchase. Both did a wonderful job of following up with me. I didn't feel pressured at all. This is the first time I have bought a car from this dealership and my experience with the everyone I interacted with was very stress free and pleasant. I would recommend this dealership to anyone who needs a car. Ask for Casey she will do a great job helping you with your purchase!

Terry

5 de mar. de 2015

I was pleasantly surprised that the amount I was quoted for my lease actually was reduced at closing from what had been quoted. In the past I have had attempts to up sell me at closing with service add on's, dealer charges, etc. Instead the price went down and I get 4 free oil changes as part of my lease.

Elizabeth

5 de mar. de 2015

I worked with Will S and was very pleased with the whole process. Most pleasant experience I have had buying a car.

Cardinal Steeler fan

4 de mar. de 2015

We had a great experince here. Staff was very friendly. We recommend our sales associate Dale Kluck, he was very knowledgeable and made the whole buying process great. Thanks!

Lenny

3 de mar. de 2015

If you have never purchased a car before or if you purchase frequently please do yourself a favor and see Brandon at Lou Bachrodt. I have never been treated with more respect than when dealing with Brandon when purchasing a vehicle (and I am no walk in the park) but this young man is very knowledgeable and will do everything he can to hep you. Even if you cannot buy please see this young man they call 5'8" at the Lou Bachrodt auto mall!

Jerry

3 de mar. de 2015

Me and my wife recently started looking for a vehicle with no luck and not the best credit. Brandon and the team at Bachrodt took the time to exhaust evey option to get us in an awesome vehicle! I would highly recommend Lou Bachrodt to everyone GO SEE BRANDON AKA FIVE EIGHT!!!!

Aaron

3 de mar. de 2015

Everyone was very accommodating and efficient. Will definitely be using Bachrodt in the future for maintenance and purchasing future vehicles.

Dan

3 de mar. de 2015

This time it was not a bad experience. Most times that we have brought the car in we have had bad experience. There was one warranty issue that you never resolved for us. So we gave up and decided we will never purchase another automobile from you again.

Don

2 de mar. de 2015

Great experience all around. Dealt with Josh S. and Chris F. Purchased a new BMW. Very courteous and professional. Very happy with new car! Ask for either one and you will be taken care of very well.

Rodney

2 de mar. de 2015

Nice prompt service on top of things willing to make things work between the buyer and the company always free coffee

Debra

28 de feb. de 2015

Pleased with all services at dealership Very pleased with all services at the dealership. All services done in a timely matter. Very great staff.

Adam

27 de feb. de 2015

I could not have asked for a better experience with Fil and the team at Lou bachrodt. Very courteous throughout the whole process. Felt like a VIP all the way. Very happy and will send everyone I know Fil's way.

Angela Davis

27 de feb. de 2015

So far I am enjoying my new car. But I have had problem with repairs in the past.

Beth

26 de feb. de 2015

Jeff Martin helped me through the process of getting my Hyundai today. He is a very helpful and nice car dealer. The process did not take nearly as long as I thought it would. Everyone was very informative and courteous at the dealership. I would and will recommend anyone thinking of getting a car to get one there. Thank you Jeff for you're time.

Matt W.

25 de feb. de 2015

I just wanted to thank JR for helping me find the exact car that I wanted. He listened to my needs and we found it without hassle or pressure. I will definetly pass his name on to friends, clients, and co-workers. This is how car buying should be. Thanks again JR.

David

24 de feb. de 2015

I work with Courtney Karau. She is good at setting up my service appointments. She explains the work and costs. I have full confidence in her.

Michael

24 de feb. de 2015

Ryan Jenks as courteous and professional as always.Clean facility, prompt and efficient.Everyone is very respective. Nice location, easy to get to.

Kimmie

23 de feb. de 2015

this was my first time using the service department and they did an exceptional job! Thank Jennifer and team for amazing service and concern over my vehicle.

Rachel

21 de feb. de 2015

It was wonderful. Jennifer is easy to work with and has gone the extra mile to help remedy my difficulties. THank you

Heidi

21 de feb. de 2015

I was very pleased with Dale. He was very helpful and listened to all of the concerns I had with buying a used car. I really feel like I was a priority and he even let me come back the next day to finish setting up the OnStar because my family was tired after a long day at the dealership. Thank you Dale!

Burdette

21 de feb. de 2015

I was out of there in 45 min. People are nice and get the job done like the rebuilt waiting area nice big tv .

BMW Ray

21 de feb. de 2015

A BMW has been in my dreams for years. Last week returning from a meeting, following a whim I stopped at Lou Bachrodts just for a look. Before I had finished walking around the BMW closest to the showroom door Josh Schneider, the client rep, approaching me said Hello. My experience had begun. Josh is welcoming and casual. As I was soon to learn, he also is well versed not only in BMW data but also in human relations. Sooner than I realized I was engaged in conversation. Although my initial intention was simply looking, Josh was engaging me. Surprising even myself, I discovered I was talking about my BMW! Josh listened carefully attentive. I was even asking questions. Josh responding, gave me the info I needed it was always accurate, sufficient never more than what I needed. After a short while I found myself listening more and more to Josh. Only later do I realize he is leading me to be very well informed in ways that were very helpful but about which I had never even thought. Josh is people savvy! He is very helpful. After some time we agreed that I had made a decision except for one thing the color was not what I wanted. Suddenly he sparked and then said he had my color except the car had not yet been detailed. So Josh created a plan for me go get my car the details are not important for this review. The plan worked flawlessly. Now Im a proud and happy BMW driver.I love looking at my BMW! Summary: Josh is technically knowledgeable about BMWs - he educated me quickly and easily. He understands human interactions and relationships in order to help, not to exploit, the buyer. Reflecting on my experience as a human transaction I feel enriched having met Josh hes a friendly guy and Im glad to know him.in some ways my BMW experience was doubly enriching for me.

Kevin

21 de feb. de 2015

Jennifer did an outstanding job on trying to take care of any problems that arose with my truck for me

Kathryn

20 de feb. de 2015

It was overall a wonderful experience. Fil and Mr. Morrison were helpful and informative. They were incredibly personable and knowledgeable. Fil made the buying process friendly and easy. I feel very confident in my pruchase and plan on telling everyone I know about the great experience.

Emanual

20 de feb. de 2015

Tabatha in the service dept. was very friendly and professional. She answered all of my questions and took care of my problem with my vehicle. Keep up the good work.

Paul

19 de feb. de 2015

Was too log wait and had to drive car back in to verify hose clamps were tightened. I can understand the precatuion , but check list with this procedure should've been correctly marked if done the 1st time

Grant

17 de feb. de 2015

I am still trying to understand our debate between Lou bachrodt, Buick and ourselves. We have a nice experience and nivk was wonderful with us. With that being said my wife and i still do not trust lou bachrodt from our previous issue.

Lester

15 de feb. de 2015

My experience with the dealership was pleasant to say the least. JR and Mike were very helpful in my decision and final purchase. JR kept in touch with me throughout the entire transaction. Mike was extremely helpful when he showed me the trucks on the lot. The best part of my purchase ( besides I love my new truck!!) was there was no pressure or trying to put me in something I didn't want. They both were able to answer all my questions with honesty. That was a refreshing experience. I would and will recommend Lou Bachrodt to all I know that are looking for new purchase. Thanks JR and Mike. I appreciate you both!!

Aaron

14 de feb. de 2015

My service adviser was very friendly and knowledgeable about my needs and addressed my issues with my vehicle and made me aware of the issues that gmc is having with four wheel drive in there 2015 vehicles

Anthony

14 de feb. de 2015

u all showed a lot of respect to us, we were hoping we could get our loan on that Silverado 4x4 truck, Prosper Rubino was a excellent sales for us, also everyone else was friendly to us, if micie didn't call me, I would not have known about ur dealer Lou Bachrodt, were very happy pearl & tony hill

Mr. Jermaine Lindsey

13 de feb. de 2015

Mr. J.R. Henry is an exceptional salesman. I came in looking for a particular car with a particular budget. I was giving a great deal with lower than expected monthly payment. Everyone is friendly and focused on getting me the best car and deal for the budget I had to work with. I recommend everyone stop in see J.R. Henry and the great team at Lou Bachrodt. I will definitely be back to buy my next car.

pearl & tony hill

12 de feb. de 2015

tony & pearl, we bought a 2015 Silverado, were very pleased with there respect to us, on a hard time deal for getting us approved, they done it, our sales man was super respectful{Prosper Rubino] I;m thankful for Mecie for calling me to come & buy a new truck, first I said no, then she said we were preapproved, I said ok we will come to Rockford & see what they could do for us, we are SUPPER HAPPY with the sale, thanks for all ur help PEARL & TONY HILL of wis.

Richard

12 de feb. de 2015

I needed an oil change. It was done quickly and my vehicle was returned washed and vacuumed. Nick Steder is an asset to Lou Bachrodt.

Betty

12 de feb. de 2015

I was alittle upset when they couldn't rotate the tires because their was not the locking lug nut in the auto when I bought it.Not sure how they removed them to rotate tires, but they did and put on different lug nuts I guess.

Leticia

12 de feb. de 2015

Mike Fisher was amazing he was very kind and knowledgeable I appreciate his help with everything. I would definitely recommend him to friends and family!

New car fan

10 de feb. de 2015

J.R. Henry was really great to work with. He was very friendly and accommodating.

Joe

9 de feb. de 2015

I was taken care of promptly at my appointment time and waited for my vehicle. I was also offered free shuttle service and had coffee while waiting in the newly expanded customer lounge.

Daniel

7 de feb. de 2015

I had a positive experience in purchasing a new Acadia Denali from Sam Ferrille with the assistance of George Schaffner who had to locate and acquire the vehicle that I wanted.

Carl

7 de feb. de 2015

ONLY HAD TWO CONTACTS, WITH MY RECALL VISIT, AT BACHRODT AUTO MALL1. THE SERVICE WRITER, N1CHOLE GREER2. THE SHUTTLE DRIVER, DON'T KNOW HIS NAME, WHO PROVIDED FREE TRANSPORTATION, TO MY HOME AND PICK UP WHEN SERVICE WAS COMPLETED.BOTH COULD NOT HAVE THE REPRESENTED CHEVROLET (THE COMPANY THAT MADE MY FIRST AUTOMOBILE, IN 1953, ON MY RETURN FROM KOREA) ANY BETTER.CARL ELD

Adrian

6 de feb. de 2015

I brought the car in because it would not start and I needed an Oil change. Turns out the battery needed replacing and I picked the car up at the end of the day after servicing. While driving home the Low Tire Pressure light came on. I returned the next week and the tires were checked and refilled. However, the Low Tire light was still on and I asked about it. I was told I just needed to drive the car and it would reset. So I left but the light never went off. I returned and this time they told me that the light had to be reset. This was done and although the customer service was prompt and polite, I was not very pleased with all the wasted time and effort. It does not appear that you check the quality of repairs.

Karen

6 de feb. de 2015

My car had stopped moving. After I was able to get it going I drove right to Lou Bachrodt so that I wouldn't have to be towed. No problem. They took me right in, diagnosed the problem, ordered the parts and replaced them when they came in. They also got me a rental car. No complaints from me. Service was great.

Chris

6 de feb. de 2015

First, I wanted to drop my car off the night before but I wasn't able to make it there by 6pm, I was 5 minutes late. Most businesses would tell you "too bad." Not Bachrodt! They still alowed me to hand my keys to a live person. The next day I got a call on my cell phone around 8am from a number I didn't recognize. I was shocked when I listened to my voice mail and found that it was Ryan from Bachrodt telling me he had found the problem with my door! I called Ryan back. He was friendly and knowledgable (sounds so cliche but it was true). He told me exactly what was wrong, how to fix it, and what it would cost. I agreed to get it done. He called back in a short time and said it was done AND he had done my ignition recall while he was at it. Maybe this is expected. Maybe it's routine for your company but I thought it was extraordinary that Ryan got my repair done, faster than I though AND he did my recall. Oh, and the price was lower than expected. Please give Ryan my heartfelt thanks for a job well done. He turned a pretty bad day into a good one with his excellent customer service. Chris Jacobs

Terri

5 de feb. de 2015

Was treated with respect, was taken seriously about my concerns about car. Service rep was very professional, kind, helpful and liked working with her.

Marlen

4 de feb. de 2015

Our experience with Lou Bachrodt and Sam Ferrille could not have been better. This was our second time dealing with Sam, it will not be the last. The next time my wife and I need a vehicle Lou Bachrodt will be our first stop.

Tobie

4 de feb. de 2015

I got to the dealership about 15 minutes early and they took care of me right then. I didn't have to wait the 15 minutes before someone talked to me.

Andrea

2 de feb. de 2015

Took care of the problems along with the oil change. Pleasant staff. Comfortable waiting room. Like the fact that they wash your car when service is complete.

Scott

2 de feb. de 2015

Brian is a great guy and very accommodating to my schedule and the place looks spotlessly clean. I wonderful location to take a car for a repair or maintenance.

John

30 de ene. de 2015

Salesman Ron Freeman was patient and very helpful. He seemed more interested in helping me buy a vehicle than just making a sale.

Ann

29 de ene. de 2015

Very nice facility and friendly knowledgable staff. Easy in and out in no time at all. Couldn't ask for more. Love that dealership!

Timothy

28 de ene. de 2015

First, I want to recognize Al Luna for his outstanding service and his focus on making our buying experience an excceptional one. He represented your company well. Second, I have purchased a number of vehicles in the past but none from Lou Bachrodt until now. The overall experience surpassed any that I have had. The team there was intent on meeting my expectations, not forcing something down my throat. Thank you.Tim Firm

Walter

28 de ene. de 2015

I was treated very well. They helped me find what i wanted and got me into a new car despite a poor credit report. I have had a slight problem with the vehicle but lou bachrodt is working hard to get everything fixed.

Tambula

27 de ene. de 2015

the service was great, there was oil spilled on my engine, so i had to smell burnt oil for 2 day, not good, otherwise good experience

Jennifer

27 de ene. de 2015

Everyone was friendly. Brian Timm was so helpful and made sure things moved quickly since my son was with me

William

27 de ene. de 2015

Ryan in service took excellent care of my wife and when the repair was going to take a while he arranged for a loaner car for her and then notified her when the repairs were completed.

Gilberto

27 de ene. de 2015

I expected to be there for much longer but the trip was fairly quick and easy, I received my car and left satisfied with my experience.

Keith

27 de ene. de 2015

My salesman Will Stanicek made this sale happen. He was very knowledgeable about the product and based on my criteria got me into the vehicle that fit my lifestyle and my budget. He explained to me all the incentives I could take advantage of and I am very happy with my experience at the dealership!!! Thanks Will!!!

John

27 de ene. de 2015

Courtney answered my phone call in service and from start to finish she was fantastic!!!! Thanks again Courtney, it's very nice to have some one so professional & pleasant that gets things done!

TimF

27 de ene. de 2015

Thursday, January 22nd, I was introduced to Al Luna, a salesman at Lou Bachrodt Auto Mall in Rockford. While my wife and I were considering the possibility of purchasing a new car "sometime", because of the excellent customer care provided by Al and the willingness to create a favorable purchasing environment, we left the dealership that evening with a 2015 Chevrolet Equinox, the vehicle we were most interested in. Al did not apply any undo or uncomfortable pressure during the process. He provided us with good information regarding the vehicle, the purchasing process, the service provided by Bachrodt, and the willingness of the dealership to work with us so we could get the vehicle we liked at a price we could afford. I have purchased several cars over the course of time that we have lived in Rockford but found this experience to be the best overall. It was the first time to purchase from Lou Bachrodt and the first time to work with Al Luna, I would highly recommend both based on my recent purchase.

Chris

27 de ene. de 2015

Thanks Brandon Campbell for making our car buying experience a pleasant one.

Dana Epperson

26 de ene. de 2015

Both timing and great effort came together with this vehicle. I had just purchased a 2010 Tahoe with low miles and obviously the Toyota dealer did a poor job checking it out because I had nothing but electric problems. When I arrived at Bachrodt's they still had a 2014 Arcadia sitting on the showroom floor. They worked with me to get me to the price point I needed and with my GM rewards points I was able to get out of the used Tahoe without out to much heartache. Thanks Joe and Larry for a great experience.

Felicia

26 de ene. de 2015

Martin was super knowledgeable, pleasant, willing to listen and provide me with the things I was looking for In a my new car. I am very please with the service that I received from him.

Harry

23 de ene. de 2015

Doing business with Lou Bachrodt is always a nice experience. I keep going back over and over. I have purchased 4 new vehicles there, and I will go there when it's time for a new one.

Richard

23 de ene. de 2015

Was very politely waited on and work was done in a short waiting time.Was disappointed car wash was broke.Never get any real specials on services such as oil changes ,tire rotation and such.

Norma

23 de ene. de 2015

As always My experience at Lou Bachrodt was great.I had my 2014 Equinox serviced. My Husband and I always go there for all our auto needs.

Woods10930

22 de ene. de 2015

I just purchased a 2015 GMC truck. This was the fourth vehicle I've purchased from Lou Bachrodt. The Sales Person was very friendly and knowledgeable. Even the folks in the business office were friendly and accommodating. Great people! Great truck! I'll certainly go back again!

Tessa

22 de ene. de 2015

I walked in expecting the worst, as I've never had the best luck with buying a car. I was upfront with Mike and Ron, and I've never seen two salesmen work harder for a customer! I was so impressed, and walked away with a car I would never have even imagined I could ever get on my own! Thank you so much!

Stephen the Photographer

22 de ene. de 2015

Like most of us, I absolutely hated the idea of having to go and shop for new car. What a wonderful surprise to walk into the likes of Sam Ferrille the new car salesman at Lou Bachrodt. He was knowledgeable, easy to talk, with no pressure, all-around nice guy with a great sense of humor and excellent communication skills. From the test drive, to the appraisal of my car, to the offer and acceptance the sale went smooth as a baby's butt. I would recommend Sam over and over again. Thank you Sam

Lawrence

21 de ene. de 2015

Ryan Jenks is the best Service Writer I have ever dealt with. Honest and concerned for me as a customer is hard to find in a dealership! Absolutely the BEST!

Hi Ho Silverado, away!!

20 de ene. de 2015

Fil, Fil, Fil....Thank you so much for all the help and guidance you gave to us. You made us feel important as we made the decision to upgrade from our Dodge Nitro to a Chevrolet Silverado. It was a scary time for us investing so much into this truck. However, you made us feel calm and did not pressure us in any way. After the purchase of our truck you offered to wash it once a week (which we might just let you do) and to us, that was above and beyond. You showed us how everything worked inside the truck and we thought that was pretty special. Not many sales people do that. They would like to get you in, sign paperwork and send you down the road. But not you!! The only thing that would have made the buying of our truck even more excellent would have been if the Packers would have won Sundays game!! Thanks again for all you did for us! Mel and Brenda McBride

Queenv

18 de ene. de 2015

Worked with Kevin Lee to purchase our new vehicle. Kevin was refreshingly honest about pros and cons. He answered every question or went to find the answer. The business office was great to work with and the general manager took time to speak with us as well. Everyone was very professional and we were treated very respectfully. As a woman I appreciate that the men spoke to me in an intelligent manner which was not the case at other dealers we visited. It was overall an excellent experience.

Shawn

18 de ene. de 2015

Kevin Lee was great with us. We went in knowing pretty much what we wanted in a Chevy Cruze, but he was able to answer all of our questions about the car and explained all of the features. Larry was great with the financing as well. He explained several things that were above and beyond his job that helped us a lot.

Robert

17 de ene. de 2015

As before Jennifer Adams was very friendly and saw to it that I received prompt service. My appointment was on time and I was pleased with the wait time for the service done.

Ka

15 de ene. de 2015

I had a great experience. The people that worked with me to get me into my car were very friendly and helpful.

Satisfied Customer

13 de ene. de 2015

I had a lot of anxiety when looking to buy my first car and JR and everyone else that helped me to buy the car made it very smooth. Got me into the car that I wanted and was very helpful throughout the entire process. I've been to other places in the past and have always felt extreme pressure and have left without a purchase. The entire team was super nice and eased my anxiety. Highly recommend.

Doris

12 de ene. de 2015

Everything was great ,except for in the customer waiting area, I purposely picked a chair in the corner of the room away from everyone, so I would no disturb anyone . I was playing a game on my cell phone , looked up and a lady( another customer ) was standing over me, and asked me to put my phone on mute , so I stopped playing, she then sits down for a couple of minutes and leaves, there are no signs stating that u can not play games while u r there , and I was not playing a very loud one. ( pac man.)

Philip

12 de ene. de 2015

Each one of your service representatives are exeptionally curtious and friendly people. They also listen carefully to questions and respond with the proper information.

Peter

12 de ene. de 2015

I had an appointment for my car to receive an oil change and it was done quickly and I was able to leave on time. This has never happened before, always delayed several hours, and a real pleasure. I plan on returning because of the good service!

Robert

12 de ene. de 2015

It was just an oil change but it was done in the time promised. Our service writer is pleasant to deal with.

Kimberly and Phil Atwood

9 de ene. de 2015

We had a great experience with Lou Bachrodt. We recently traded our vehicle in for a new model and they made the entire buying experience very easy.Prosper Rubino was very helpful! He is very friendly and knowledgeable and explained everything very well. We would highly recommend Lou Bachrodt to anyone looking to purchase a vehicle. I wasn't able to click 5 stars for customer service because there was some kind of glitch that kept deleting it , but I definitely give them 5 stars for that!

Rachel

9 de ene. de 2015

This was my first time buying from this dealership. I was being helped by Josh Schneider. He did a fantastic job! He was very professional, knowledgeable, understanding and prompt. He ran through all the functions of my vehicle twice to make sure I knew how to run everything for when I took it home. Couldn't have asked to work with a better person!

Gerald

8 de ene. de 2015

I was greeted with a smile and hello the second I walked in the door. Jim Canfield was very helpful in getting me what I asked for and very informative on the vehicles operations. I'll recommend all my friends and relatives to give Lou Bachrodt a try. They won't be disappointed.

Ryan

8 de ene. de 2015

My water pump went out, and I was supposed to be returning to college. Lou Bachrodt was able to fit me in on short notice, pump was replaced, and I was on my way! Thank you very much!

James

7 de ene. de 2015

Your service technician Brian Timm is an excellent employee, he kept me informed on the progress of the service being done. I will return for future service because of the way I was treated by Brian.

TKaiser

7 de ene. de 2015

Sam F. is a great sales person. The staff really cares! Ryan Jenkins in service does an awesome job. Keep up the great work!!!

JerryK

7 de ene. de 2015

From the moment I walked on the showroom floor to the moment I left with my new Malibu, I was greeted with a smile and treated with respect. Jim answered all my question and actually I had very few, because he beat me to the punch on most of them. He worked with me on getting the lowest price and I was completely pleased. I will recommend Jim Canfield at Lou Bachrodt Automall to anyone I know looking for a new car.

Dekeshia

7 de ene. de 2015

I had an appointment. I was taken care of right away. I didn't like I had to pay for my oil change due to I just bought the car and I was told.....once my oil was down to 20%.....it would be free. When I got there.....I was at 17% but 25,000 sum miles. I was told it had to be 24,000 miles. When I bought the care.....it had close to 21,000 miles already and I don't drive far in it so.....there was no need for an oil change at that time. I also didn't like that I had to pay for tire rotation & I brought it in for 2 recalls. I alerted the dealer when I got the car that there was scrubbing in my front breaks. Brought it in and was told nothing was wrong. Than along with the recall.....dealer alerted me there was an alert that my tires or breaks needed to be fixed. I don't believe I should have paid anything at all!

Chevy Fan

3 de ene. de 2015

I had a great experience at Lou Bachrodt. I was treated fairly and respectfully. My only concern was the length of time the whole process took from start to finish (about 5 hours), but I had the time and walked out with a great vehicle at a price I could afford. Sam Ferrille was a great sales person to deal with!

BBlack

31 de dic. de 2014

If your looking for a new vehicle, talk to Jeff Martin at Bachrodt. When buy a vehicle from him there is no pressure. He listens to what type of vehicle you are looking for and will find the one to meet your needs. He also helps you through the negotiation process. You can put your trust in him to help you negotiate your deal like a friend helping a friend.

Veronica Garcia

31 de dic. de 2014

Jeremy Weathers is extremely friendly and easy to work with. This girl s out second purchase from Jeremy and team. Highly recommend

Elizabeth

29 de dic. de 2014

I've always dealt with Tabitha and she is wonderful. She always answers my questions and I feel confident in her advice

JulyBaby

29 de dic. de 2014

Sales Associate TJ Robinson and BMW manager Richard Dummer made my buying experience SUPERUB! If you need a new or used vehicle go see TJ!

Antonina

27 de dic. de 2014

When I told my salesman Ron Freeman my budget and what I was looking for he did not try to push me into getting something I couldn't afford or didn't want like other dealerships tend to do. It was great knowing I was being listened to and wasn't getting the "run around"

Michael

26 de dic. de 2014

everything handle great ,the shuttle service to and from dealership .so I didn't have to sit there all day awesome.

Alexis

21 de dic. de 2014

Jeff was truly amazing and he helped me through buying my first car! I really appreciated his attention to detail and his abilitiy to answere all my questions.

M. Reinecke

20 de dic. de 2014

Fil provided exelent service, went above and beyond. Not only did he get the truck I wanted but he took it to get the bed liner and under carraige rust proofing installed. Great job.

Robert

19 de dic. de 2014

My service was completed under difficult circumstances. The Mall was working on a generator do to power outage but still got me in and out. Brian is very pleasant to work with.

Tom Eberle

15 de dic. de 2014

Joe Luy is a pleasure to work with and without the usual high pressure that other dealers make you feel.

ChitownShark

15 de dic. de 2014

Went in skeptical at first. The salesman who was named prosper was very informative and straight forward. I would have to say I left feeling confident I had made the right choice in regards to the dealership. More than satisfied.

Happy Dad

14 de dic. de 2014

Went into the dealership looking for a good used car for my family. After talking to JR, Henry for a few minutes, he showed us we could get into a new car easier than a used one. Never tried to up sale us or over sell. Now we own a 2015 Chevy Sonic.

Robert

13 de dic. de 2014

The first salesman that we dealt with didn't seem to know his job, after 2 hours of his disappearing and reappearing we walked out. In stepped Mike Fisher, this man knows his job inside and out. I asked him to write down and send me, via e-mail the breakdown of how the asking price was determined from the MSRP on the truck we were interested in buying. We had that the next day. There were many obstacles we encountered the day we went to pick up the truck, none of which was the dealers fault, but Mike handled it like a pro that he is. All I can say is if not for Mike stepping in we would of purchased else where.

Jack

12 de dic. de 2014

My experience at Lou Bachrodt was great! The time that it took to fix the recall was less than they said it would be. The ride to the Mall was great! I love the way my car looks after it has been thru your car wash and the person who scheduled my appointment was very pleasant to work with!

Branko Bogdanovic

12 de dic. de 2014

I had very good time buying my new X5 from Lou Bachrodt. Joshua and Richard was very professional, and they spent the time to answer all of my questions. I trade my bmw 335 and got realy good deal in trade and purchase overall...thank you guys, I would recomend you to anyone who want buy new car....

Patrica

11 de dic. de 2014

My service advisor Jennifer is the best goes out of her way to make me feel at ease and takes very good care of me , she's the best makes me feel like a human not just another number

Eric

10 de dic. de 2014

Last night my wife and I picked up our 2015 GMC terrain that we bought from Lou Bachrodt. Mike Fisher was instrumental in the process and got the deal we wanted. We have now bought 5 vehicles from here and this was by far the best experience.

Angela

10 de dic. de 2014

We made an appointment on a Saturday and were told that they didn't have any openings until the following Friday which was fine we weren't driving the car anyway. They asked if we could drop it off Monday in case something opened up they'd get us in. We were called Monday night that the car was already done. We were very pleased with the service and the speed with which it was completed.

BnB1022

9 de dic. de 2014

JR and Jeff were great. They worked to get us what we wanted. 2014 Chevy Cruse.

Art & Cheryl Ellsworth

8 de dic. de 2014

This is the 4th vehicle we have purchased at Lou Bachrodt Auto Mall in Rockford. Love the new LaCross. We ran into a snag when we went to transfer plates, but Dale, Larry, and Jessica went out of their way to help resolve the issue. Great teamwork.

Norman

5 de dic. de 2014

Ryan took very the time to let me know exactly what was going on with our vehicles (2015 Denali 2500hd and 2002 Malibu). He had me on the phone to fill me in later that day about what was found and when we could expect the vehicles back..

2014 Spark Fan

3 de dic. de 2014

It never fails you go to multiple stores no matter what your buying and you end up going back to the first place and make your purchase. Customer service ( thanks Mike) the great selection of cars new and used.

Steven

1 de dic. de 2014

Took care of problems very professionally! Did so in prompt time so I could leave! One repair could not be covered under warranty, treated me very fair on cost!

Haley Wagley

29 de nov. de 2014

They helped me get the perfect car, paperwork went perfectly, and maintenance is easy to get in and done within reasonable time.

Joe K

28 de nov. de 2014

Great experience buying my new car. Brandon stayed hours after the dealership closed on a Friday night to make sure we got to drive our new car home. Excellent service.

Sandra

26 de nov. de 2014

Vehicle was brought in for a recall. I asked for it to be ready by noon. I received a call at 09:45 AM saying the repair was complete. The shuttle driver arrived at my house in about 20 minutes to take me to the shop for pickup. My vehicle had also been run through the car wash at no charge.

Terri

25 de nov. de 2014

Brandon Campbell made me feel completely comfortable in my new car purchase. I'm enjoying my new ride very much. I got some of what I wanted because Brandon listened to me.

Richard

20 de nov. de 2014

Interaction and result was positive. Outstanding customer care. It was clear Will, Kourtney and Nic are committed to Bachrodt and it's customers.

Merle

19 de nov. de 2014

Brian Timm has been my customer care representative for 7 years now. Wow what a great job he does. All the work that has been done on my truck is great.

Steven

18 de nov. de 2014

Went to get my first free oil change on new Acadia, had a couple questions on the rubber seal around bottom of windshield, they ordered one, also had a small piece of chrome trim in front of vehicle that seemed not right, they ordred that also. Was treated like a special person. Thank-you! Steven Lee

Christopher

17 de nov. de 2014

JR Henry is a pleasure to do business with! He made the sales process as easy to deal with as possible. I would highly recommend him!

J.Wenger

17 de nov. de 2014

I have recently traded in my Chevy Traverse for a 2011 Chevy Tahoe. The man to go to at Lou Bachrodt is J.R. I have purchased 5 cars from him now. I entrust in him for all my automobile needs. He checks up on you to make sure your happy, and everything is running perfectly. Thank you Lou Bachrodt- and J.R. for helping me choose the auto best for me!

COPRID

16 de nov. de 2014

Total Ford lover until the Triton motor. Decided to check out Chevrolet/GMC at Lou Bachrodt. Extremely happy with the truck we got. Great little truck and "J.R." helped us get into a new vehicle at an affordable price. All around great experience from purchase through financing. Thanks All!

Charles

15 de nov. de 2014

The service department was thorough in explaining the service being done and it was completed in about one-half the time they told me it would take. This is the fifth vehicle I have purchased from this dealership and I would highly recommend them to anyone in the market for a new vehicle.

Jamie

15 de nov. de 2014

Ryan was very helpful with giving me my options for fixing my car. He was also very patient with me while I figured out what I could afford. Thank you!

JENNIFER

15 de nov. de 2014

I JUST BOUGHT A 2015 CHEVY MALIBU AND MY SALES ASSOCIATE JR HENRY WAS AMAZING!!! HE WAS VERY PATIENT WITH ME AND HELPED ME GET THE CAR I WANTED AT A PAYMENT I COULD AFFORD! HE WAS VERY KNOWLEDGABLE AND HELPED ME LEARN ALL OF THE FEATURES OF MY NEW CAR! IF YOU ARE IN THE MARKET FOR A NEW CAR I WOULD HIGHLY RECOMMEND JR HENRY TO HELP YOU TOO!!! I WILL RECOMMEND HIM TO ALL MY FRIENDS AND FAMILY!!! HE WILL TAKE THE STRESS OUT OF BUYING AND MAKE YOU BUYING EXPERIENCE FUN AND ENJOYABLE!!! 5 STARS TO JR HENRY AND THE MANAGEMENT AT LOU BACHRODT!!! I WILL NEVER BUY ANY WHERE ELSE!!!

Doris

14 de nov. de 2014

Mike Lanning is always good to see to it my impela is always done just as stated and on time. Everyone is alway kind when I call for appointments. They also follow up with a phone call.God Bless You , keep up the good work.

Joe

14 de nov. de 2014

I received prompt service when I pulled into the service drive and was greeted immediatley. My appointment had me scheduled with a specific Service Advisor and he was ready to complete the work order.

Chris N

13 de nov. de 2014

J.R. Henry was a pleasure to do business with! He helped me out putting me in to a new vehicle.

Robert

13 de nov. de 2014

Everything was done well. We did think that 3 hours was a little long for an oil change and tire rotation. Also, the tires are suppose to be at 35 according to the door and we ask them about this, but when we left the pressure was 31 all around. I know OnStar will be giving us a report that the tires are low.

Martha

12 de nov. de 2014

The salesman that helped me buy my car is Sam Ferrille. He took the time to introduce me to the manager & others he works with & also the finance person. He was going to introduce me to the service center people but they had left for the day. Sam helped me get the OnStar set up. & gave me his # & said to call him if I had other questions.I would have called him Fir. but he had the day off so I just drove to the service center when I had a problem with the burning smell on the brake pads. They fixed my car & loaned me one to drive, so everything went smoothly. I was so happy it did because I only had my new car about 2 days! Anyway I am happy with my new car & I want to thank everyone there at Lou Bachrodt Martha Harris 11-11-14

William

10 de nov. de 2014

Went in for an oil change on my 6 mo old Verano. The service wrighter said that it would not be free because the milage was only 1800 mi. I was not happy and said, change the oil. When the work was finished I was told that there was no charge. The service writer (Tabatha Lindstrom)did a good job of defusing a potential unhappy customer. She did a good job.

Robert

10 de nov. de 2014

Considering I took my car to another dealer and they had it for 2 days and told me that there was nothing wrong it was just my imagination. And you had it for 45 minutes and had the problem diagnosed I won't be going anywhere else for my service needs.

Peggy

10 de nov. de 2014

I had a 7 am a ppt was able to get right in and everything done before 10am. Really good service from the Bachrodt team.

Kimmie

8 de nov. de 2014

Had the best service in my salesman J.R. Henry! So helpful and had the answers for all of my questions. He helped me in understanding all the features and the ins and outs of the vehicle! I will recommend any of my friends or family members to work with J.R. and purchase vehicles there.

J. Fuchs

8 de nov. de 2014

Mike was very knowledgeable about the vehicles, he encouraged me to take a real test drive not just a trip around the block. I was also impressed that they sent me on my way with a full tank of gas!

Jim Kaus

8 de nov. de 2014

Brandon Campbell treated me really great , traded my pick up in for VW PASSAT . This is best car buying experience that I have ever had. I really like Lou Bachrodt. Brandon always answers his phone and answers my questions.

Aleshia

8 de nov. de 2014

Came for an oil change Courtney was wonderful with customer service. I was able to be transported home by shuttle and done in one hour

Joseph

7 de nov. de 2014

Kevin Lee and Nick Provo were great in making this deal happen - Would send family and friends to come in and buy from them anytime. Thanks agian and I love my new Equinox

Felician

7 de nov. de 2014

Everyone is always so kind and courteous. I used the shuttle service to the first time, and the person that brought me home was incredible. His customer service skills are excellent.

Babs

7 de nov. de 2014

My husband and I had a wonderful experience with salesman JR Henry buying a new car from Lou Bachrodt. From our initial meeting, to test driving two different cars, to working for us to make the best deal on both our new car and our trade-in, to explaining our new car's features, to setting up the many technological components, JR was not only extremely helpful, but he was also professional, friendly, knowledgeable, and patient. We ended up with a beautiful new GMC Acadia Denali that we are very, very happy with.

Eugene

7 de nov. de 2014

They are always prompt and polite on my repairs and oil changes. They also call and check to make sure everything is ok after my appointments.

Jon

7 de nov. de 2014

I have always had my car serviced at your dealership. In the transition, all of your fantastic service advisors have disappeared. I was pleased to be assigned to Ryan Jenks. He is outstanding and clearly knows the car service business. Good job. Thanks! I will return. Sue Hollander

Kenneth

6 de nov. de 2014

Overall the staff was very helpful. When I came back without notice for second test drive, my salesperson was busy but someone else helped me out and went with me.

Ron Johnson

5 de nov. de 2014

I had an appointment for an oil change and waited 1 hour and 45 minutes for it! I think I should have been offered a discount or free oil change for the wait.

Mark

4 de nov. de 2014

Thank you Chris foreman for coming back to Lou Bachrodt. Because of you I purchased a new truck. Only because of you bud.

Kelly Essem

4 de nov. de 2014

We had a great experience purchasing our new 2011 Chevy Traverse tonight. JR Henry was a great salesman. He worked with us on every issue we had in order for us to get the vehicle we wanted. I would definitely recommend this car dealership to my friends and family.

Melissa

3 de nov. de 2014

I always appreciate the great treatment I get as a customer at Lou Bachrodt. I was fit in at the last minute, even though they were busy, so that I could get my car fixed. Thank you!

Vernon

3 de nov. de 2014

It was for the key fob recall. The "fix" was done well, and they also washed the car while I was there. Nice!

John

3 de nov. de 2014

every one there that I've dealt with treats me wonderfully. Will Stanicek always has and in service, I know her last name is Adams(Jennifer?) has been great!

Linda

3 de nov. de 2014

It was okay except the mechanic only did one key on the recall so I had to wait for the second key to get finished.

Craig

3 de nov. de 2014

It was just for a recall, the only problem was that it took so long for you to get the parts in (not you fault).

JHarris

3 de nov. de 2014

I was given great customer service by everyone that helped me in my search for a new vehicle. Al Luna was nice and helpful but my overall time was spent with Josh Schneider, who was extremely nice and helpful when it came to all the questions I had about my new vehicle. He also took time to help me transfer my junk out of the old car and in to the new vehicle. I highly recommend asking for him if interested in finding a new or used vehicle at Bachrodt.

Laura

31 de oct. de 2014

Fil Sotomayor was our sales person and he is the best car salesman I have ever dealt with. He was very thourough on the info on the car and answered all of our questions.

D.Weaver

31 de oct. de 2014

I worked with TJ Robinson, an excellent salesman. Throughout the whole process I felt that TJ worked to give me a fair price with the best service, which he very much achieved. The buying process always takes quite a while, not to much can be done about that but TJ and his awesome employee worked VERY hard to not only entertain my daughter but expedited the process as the best they good. They really didn't have to do this since it was my fault that I decided to buy a car on a day that I had plans but they still worked hard to be accommodating.Excellent experience will definitely be back.

darrin

29 de oct. de 2014

Very friendly and helpful. Answered questions readily or researched answers without delay. No pressure just matter of fact and to the point. Trade in was an easy process. Glad we purchased from them. Paper work was very efficient and explained clearly.

Johnsonfam

29 de oct. de 2014

Lothen Henry is amazing! He got us the best deal possible!

Tia

28 de oct. de 2014

I have purchased two vehicles from Lou Bachrodt and each time I had help of JR Henry, who provided great customer service. He helped me find the vehicle that I was looking for and worked with me in order to ensure that I left pleased with my purchase. Thank you JR for all of your help.

Jean B.

27 de oct. de 2014

Sam is awesome at finding what we wanted. No pressure and no hassle. Great follow up on questions and concerns

Gary

26 de oct. de 2014

A few days ago I bought a 2014 Chevrolet 4X4 pick-up and the sales people I talked to were "THE BEST." Can't wait for the G.M. survey to come so I can give them the best rating I can give...I was promised running bords and they were given me on the day promised. On Monday I will receive the "LineX" and I'm sure it will be done also as promised. I have been buying cars from Lou Bachrodt for over 40 years and that's why I keep coming back, is because of the service and people working there. I must say who I am talking about on this deal. They are: Casey Welter, Fil Sotomayor, and Ed in finance...Also Jen in service. My thanks to all of them for making my experience a very pleasent one...

Larry

24 de oct. de 2014

Dale was awesome!!! Worked with me all afternoon, until I was satisfied!!!!!! Sam was great to. Took time to explain everything with are new vehicle!!!! Would will buy are next car here. Thanks again.

Richard

24 de oct. de 2014

Our Sales Rep Kevin Lee was very helpful in assisting us with our purchase. Kevin was very knowledgeable, courteous, and informative. The vehicle purchase was the second one in as many years. My wife and I really appreciate all that Kevin Lee has done for us and hope to continue doing business with Lou Bachrodt Chevrolet.

Rachel

24 de oct. de 2014

My new sales rep Jeff Martin did a good job. Most impressive was his big smile! His smile made me feel more at ease as I began looking at the vehicles.

Manuel

24 de oct. de 2014

I was very pleased with the selection the dealership has to offer. And the salesman al luna helped me get the car of my choosing. With my all satisfaction I have given two recomendation that have purchased vehicles in less than a week anf plan to keep on recomendig for the future.

Thomas

23 de oct. de 2014

JOE LUY HAS GONE ABOVE AND BEYOND TO MAKE SURE THAT I KNOW EVERYTHING ABOUT MY NEW IMPALA. ANY QUESTIONS I HAVE I JUST CALL AND WITHIN MINUTES HE WILL CALL ME BACK AND SPEND ALL THE TIME NEEDED TO ANSWER MY QUESTIONS. IVE PURCHASED 3 VEHICLES FROM THIS DEALERSHIP AND I FEEL WELCOME BY ALL WHENEVER IM THERE. KEEP UP THE GOOD WORK.

TERRI S.

23 de oct. de 2014

WE ENJOYED WORKING WITH DALE KLUCK, REALLY NICE GUY.

DHL

22 de oct. de 2014

Josh Schneider and Richard Dummer made the process very smooth. All as agreed and all as promised. The whole experience felt very pressure-free and personal. Would not hesitate to do business with them again

Kathleen

22 de oct. de 2014

I bought my first new car from Bachrodt in 1963 they had good service than and still do. Both Brendon and Al were very helpful. so now we are off on another trip enjoying Life

deenak987

22 de oct. de 2014

I recently bought a Beetle from this dealership and had a very pleasant, easy experience. The salesperson was friendly and helpful, and did not pressure me to look at something I did not want or to add unnecessary extras to my purchase.

Tonia

21 de oct. de 2014

J.R was a wonderful salesman ,I would recommend he to anyone that Would be looking for a car., he really tries.to work with you. THANK YOU.

pitaman

20 de oct. de 2014

Brandon Campbell was our sales associate, He was great in listening to exactly what we wanted and showed us this great car that we ended up buying.

Matthew

14 de oct. de 2014

Overall a great experience. Sam was very knowledgeable about everything. And he provided great customer service. I will only buy my next cars from him.

JBolger

13 de oct. de 2014

I happened to meet Casey Welter at a social event and after talking to her for a while, I was impressed with her knowledge of Volkswagens and promised to visit her at the Bachrodt dealership. Casey was aware of my frustration with the mechanical history of my 2010 GMC Terrain, but she did not put any pressure on me as I explored the lot for available VW Passats. After just one test drive, I was ready to trade! Casey put me at ease immediately and took care of all the details in a professional, efficient manner. Casey and the rest of the sales staff whom I met that day ( Chris Forman, Larry Hansen, George Schaffner) were wonderful to work with! I look forward to a continued positive experience as I bring my Passat into the dealership for maintenance. Thank you, Casey, for helping me purchase my Passat. I love it!

Bridget

10 de oct. de 2014

I traded in two vehicles. My salesman, Bob, is a very nice man. Would do business with him again in the future.

Jonathan Brown

9 de oct. de 2014

My salesman Mike Fisher once again went up and beyond with his salesmanship got me my deal and no one others a big thanks again! Extremely courteous and knowledgeable of Sierra I purchased.

nanafish62

9 de oct. de 2014

I bought my car from Mike Fisher. He was very helpful to me, showed me everything I needed to know about my car. I never felt rushed during this time, he spent all the time I needed.I would highly recommend him

NJP

7 de oct. de 2014

This is the fifth vehicle we have purchased from Lou Bachrodt and like always are very happy with the service they provided. Sam Ferrille is the best Sales Consultant I have ever done business with. He always goes above and beyond and works very hard to meet my needs. Its because of Sam that I will continue to buy my vehicles from Lou Bachrodt. Thanks again Sam!!!!

Alan Glick and Martha Becker

4 de oct. de 2014

This by far was our best experience buying a car in my 52 years Dale and Sam were great no pressure , not pushy ,in fact Dale who has a bad knee walked the lot in the rain and I said to my fiance look at him finding a car with the options we wanted then Sam went over the car and all the new technology in new cars now and I could tell u that they were genuine also both had a greet sence of humor I'm usually nervous buying a car well both made me feel very relaxed .I highly recommend Lou bachrodt and ask for dale or Sam you will be very Happy.

Gary

3 de oct. de 2014

This was my second vehicle that I bought at Lou Bachrodt and the service was excellent. I have already recommended your dealership and sales staff to others looking to buy a vehicle.

Joe

3 de oct. de 2014

sam was my sales guy he did real well and even came in on his day off to me with me. the guy is a keeper you need people like this he gets a A+ joe bagley thanks sam

Richard

2 de oct. de 2014

the lou bachrodt personel are so very well trained and understand what they must do to satisfy and finish a deal.excellent people to do business with.

Dorothy Ann

1 de oct. de 2014

My car buying experience at Lou Bachrodt was all I could have expected it to be. Nancy and Dale were very helpful and were able to provide me with a great deal.

Shawn

1 de oct. de 2014

It was great walking in and not having to really deal back and forth but put all the facts on the table and feel like I got a good deal walking away while all parties including the dealership were happy.

carconnie

30 de sep. de 2014

Brandon made the car buying process fun and easy. i got the car i wanted and he made sure i was satisfied and took time to educate me on how to buy a car. THANK YOU BRANDON

A car buyer

29 de sep. de 2014

I came in looking for a car and spoke with Sam Ferrille. He was a great sales person! Very knowledgeable. He wasn't pushy and listened to what kind of car I was looking for. I have purchased the last 3 cars from Sam and I will be purchasing my fourth soon.

Norman

28 de sep. de 2014

Jennifer was professional and quick to take care of my needs. Bob drove me home and back later very pleasant.

Ramona

28 de sep. de 2014

Joe Luy was great he made the sales expirience so easy. It was such a pleasure to work with him. Two days ago my husband was in a head on car accident. A kid pulled out I front of him and he hit him head on. The safety features were great. He suffered a concussion and broken neck. My husband is alive today because of the attention to detail in safety measures. Thanks Chevy! We will be going to see Joe again to buy another vehicle from him when my husband gets well.

Kathy

27 de sep. de 2014

I brought my car I for a recall repair. In the letter it said I would be given a loaner car to lessen my inconvenience. Your dealership informed me that you don't provide loaners. Unfortunately that was a major inconvenience for time loss as my job requires me to travel locally. So not only did I lose out on precious time, but also on pay. Very irritating!!

Robert

27 de sep. de 2014

My experience was good. The repairs were made in the promised time and the service manager was pleasant to deal with.

Walter

26 de sep. de 2014

JR Henry was great with us. He fulfilled our needs in purchasing a new car. This is the second time we bought a car from JR Henry/Lou Bachrodt. We will be back again in the future.

Ronald

26 de sep. de 2014

This is my second purchase from Sam, he goes the extra step to make sure that my vehicle is just what I WANT

Frank

26 de sep. de 2014

Tabitha, the service advisor, was most helpful and efficient. She dealt quite well with the warranty to get coverage and even ran out and brought my car around so I didn't have to wait when the porters were all busy.

Stephen

26 de sep. de 2014

I was able to make the appointment for after work which was convenient. Ryan was very nice and easy to work with. The appointment was quick. I was very pleased.

Vera

25 de sep. de 2014

Well,if you really must know more,I was not pleased with the counter person that took my Bachrodt big event postcard and not returning it to me so I can use my entire black book value that was printed on that card toward my new car purchase, and not having to settle for the split the difference the sales man decided was fair

Roger

25 de sep. de 2014

I WORKED FOR THE DEALERSHIP FROM JAN.2004 UNTIL SEPT.2013. THE COMPANY IS WELL RUN BY MR. PAT BACHRODT. ROCKFORD AND THE SURROUNDING COMUNITY CAN BE PROUD TO HAVE THIS DEALERSHIP HERE. ALL THE SERVICE PEOPLE ARE VERY HELPFUL.

Donna

23 de sep. de 2014

Jennifer & the tire guy(sorry I don't remember his name) made this inconvenient tire experience more tolerable.They took the time to show me the nails in my tire and what was being done to repair it. We also looked at the rest of the tires as a double check for me. I had just been in the week before for air in all 4 tires and was really upset when the tire signal appeared. I was glad to be just around the corner from Lou Bachrodt. They were extremely busy, but when they found how far I had to go, they assured me they would take care of my problem. It was about a 1 1/2 hr wait, but I was grateful.Thanks so much,Donna Lepkowski

Randall

20 de sep. de 2014

Ryan did an excellent job of taking care of all my service needs and getting me out pretty quickly since I had to get back to work. Kudos, Ryan!

Janice

19 de sep. de 2014

Met my new service rep. Jennifer , she is very pleasant and I look forward to working with her in the future.

Karen

19 de sep. de 2014

Even when Buick was on E. State St., the service writers seemed to remember me, and as time went on, this carried over to the Auto Mall location. Working with the same person is a plus, however, just wish I wasn't having so "many" good experiences.

Thomas the man

18 de sep. de 2014

I had bought 2 cars in the last 3 months and I will recommend anyone to come here and ask for al... They helped me get financed when no one Else would. I tell everyone I talk to looking for a car to go here and ask for al.

Judith

18 de sep. de 2014

Just came in for regular oil change and check on vehicle for a long trip. Nicole was my service person and was very nice.

Don

18 de sep. de 2014

After having no luck with a couple other dealerships I tried Bachrodts after seeing a couple trucks on the internet I was interested in. Sent in a couple requests via Chevy website and within a half hour Heather Krenz contacted me. Heather was friendly and amazing in communicating thru email on some options. When I arrived everyone makes you feel comfortable and they had a huge selection. Heather set me up with Brandon Campbell. Brandon is a absolute class act. A true professional. I wish we could clone him because down to earth sales people like him are truly hard to find. Brandon got me set up with another friendly guy named Larry to get the financing where I needed and off I was in the truck I wanted. Easy as pie. Normally vehicle buying has been a dreadful experience for me but now I know where ill be heading from now on. I usually dont rant and rave too much about people but if you want a knowledgeable guy that truly wants to give you a great vehicle buying experience...see Brandon and the crew at Bachrodts.

Billie

18 de sep. de 2014

I needed a ride to go eat while having the car serviced, and the dealership had a shuttle van take us to and from the restaurant down the road from them.

William & Jannel Heller

16 de sep. de 2014

Great experience buying our new car from beginning to end! We visited Lou Bachrodt on three different occasions and were always warmly welcomed, no pressure and were allowed to take our time car shopping. Our salesman Josh was extremely patient with us was very informative answering all of our questions. When we finally decided on the vehicle we wanted, Josh and Chris went way above the "call of duty' to make it happen for us... And for that, we are very appreciative! This is the second time we have purchased a new vehicle here and we will continue to shop here in the future. All around great experience :) Very happy! Thank you guys!! The Hellers

Steve O.

15 de sep. de 2014

The only improvement I can suggest is speed up the process.5 hours is way to long.

Diane D. Bollman

15 de sep. de 2014

My salesman, Ron Freeman, was a true professional in helping a single woman, purchase a new vehicle. There are horror stories of women being taken advantage of when making an auto selection alone & Ron was the perfect person to guide me through the purchase, without pressure, and to answer any questions I may have had. There aren't enough nice words to describe my buying experience at Lou Bachrodt Automall. Pat Morrison, the financial specialist, was so kind & with the help of these 2 gentlemen, I drove off in my new, beautiful red, 2013 Toyota Corolla. My family & friends love it & I feel truly blessed with my new purchase. Thank you!

Tony

14 de sep. de 2014

Superb service. Will buy my next car from them as well. Service department always responsive to any mechanical issues.

John

14 de sep. de 2014

They could not find my appointment at first but told me they would get me in anyway. The person taking the order had me under my husbands name, but all worked out. rvryone was very helpful.

Brenda

13 de sep. de 2014

I have been a loyal customer of Bachrodt Motors since 1992. I've seen many changes with the dealership as Pontiac was fazed out and now as all of the new cars have been moved to the Bachrodt Auto Mall at Cherryvale. I always went to the "Bachrodt on State" for all my purchases and service and was treated wonderful, so when I discovered that I had to take my car to the Auto Mall for service and start over with a new service writer, I was very nervous because Randy Wallace has been taking care of me for years and I got spoiled! Thank you Justin Milburn for recommending that I schedule my service with Tabatha!!!! Tabatha was extremely kind and very helpful! She made me feel like I had been working with her for years and that gave me much confidence! Great Job Tabatha!! You have just earned a customer for life!!! I also would like to mention how impressed I was with how quickly the service team worked to get customers checked in and how organized they were. When I pulled in, there were cars lined up both sides and also behind me. My first thought was that I was going to be there all day just to get an oil change! I was just amazed! Within, 5-10 minutes the entire service bay was empty and customers were checked in and their vehicles were ready to be serviced! I was in and out for my oil change in about an hour!!!! Great Job!!!

Craig R. H. Laurent

13 de sep. de 2014

We have leased or bought ELEVEN new BMWs or Certified Pre-Owned BMWs from Bachrodt BMW! We have especially appreciated Richard Dummer throughout the whole buying process. We ordered Nancy's loaded Black Sapphire Metallic 2015 BMW X1 xDrive28i from the factory and got my more moderately equipped Mineral White Metallic 2015 BMW X1 xDrive28i from their inventory. Service on our BMWs has been perfect - always done right the first time. We've leased most of our BMWs. Leases allow us to only pay for the time we have the cars and then get a new one in three years. Thank you Richard Dummer for all you have done for us.

Raymond

13 de sep. de 2014

iT TOOK 3 HOURS TO HAVE THE FIRST KEY DONE AND 1 HOUR FOR MY SECOND TRIP FOR MY 2ND KEY. I WAS NEVER TOLD I NEEDED 2 KEYS TO BE DONE.

Todd

13 de sep. de 2014

Everything was great except they didn't find the air leak in the back window. The leak is still there and driving me crazy.

Scott and Nancy

13 de sep. de 2014

Sam did an outstanding job of helping us find our new vehicle. He listened to our needs attentively and found us the perfect vehicle to suit those needs. Buying a new car is long and tedious, but Sam and the Lou Bachrodt staff did a great job to ease the process. Thanks for your help!

RobertB

11 de sep. de 2014

I purchased a used Buick Lacrosse from Bachrodt Auto Mall. My sales agent was Ron Freeman. Never had a better experience than working with him. He explained everything so well and was pleasant to deal with. Sad to say that after the deal was completed the sales experience turned into a Bachrodt-orchestrated mess. When I wrote the check for the vehicle I told the financial rep that I did not want the check sent to the bank until I had informed him that a fund transfer had been completed. It took about seven days to have funds transferred from my IRA to my bank check account. On the sixth day following the sale I call the sales rep and informed him that the fund transfer had been held up and would not be completed until the following day (day 7) and not to have the check sent through until I had advised him that the fund transfer was complete. The morning of day 7 one of our friends called us and said that she tried to cash a check we had written to her and was told there were insufficient funds. She had made two attempts at cashing the check, once on day 4 and once on day 6, both uncsuccessfully. I called Bachrodt and was told that they had waited 3 days and then waited 3 more days before submitting the check for payment, despite my asking them to not submit the check until I had told them that the fund transfer had been completed. That was not true since our friend had tried to cash her check on day 4 and could not because the checking account had already been overdrawn. It took about two weeks to get this all straightened out. There were other checks that had failed to clear and it was quite unpleasant to have to go to those friends and explain what had happened.

Juan & Christina Pena

9 de sep. de 2014

Lou Bachrodt Volkswagen Dealership was a Great and pleasant experience. Folks were extremely friendly, courteous, and helpful. Josh Schneider spent a lot of time going over features of new car, I Would always recommend this dealership to my family & friends.

RKB 2168

8 de sep. de 2014

Prosper was very helpful in finding a vehicle that I love. If you need a vehicle and a very helpful sales rep. ask for Prosper he will find a vehicle that suits you. Thank you Prosper.

Veronica

6 de sep. de 2014

Jeremy Weathers was great to work with. No pressure and no sales tricks. All around, it was a fabulous experience!

Larry

6 de sep. de 2014

Ron Freeman was excellent (as usual). Took plenty of time to explain our new car. Was always courteous and listened! Everything great! One comment: can't you get more comfortable seating in the showroom? Those tables and chairs make the showroom experience seem like sitting in a high school cafeteria, no matter how great the people are. Also a public coffee and, at least, water station would be more relaxing than having to wait on someone to go someplace and get you something.

crtskrueger

5 de sep. de 2014

Me and my dad went shopping for cars this past monday. We weren't originally intending to buy a car that day, more just to see what was out there. Our first stop was Lou Bachrodt Automall, and it was our last stop. Our sales rep J.R. Henry listened to what we were looking for and helped narrow down our choices so we could find exactly what we were looking for in a car. He was very helpful, informative, and pleasant, and we wound up leaving the dealership with a Chevy HHR, a vehicle I've thoroughly enjoyed driving since. Thanks again J.R.

Phyllis

4 de sep. de 2014

great service and the service tech was wonderful. Harlan who drove the shuttle car was a delight to talk with.

Deborah

3 de sep. de 2014

My customer service rep that I had was great.When I arrive he was right there to get me in.I think it took alittle longer than it should have for a oil change and tire rotation.I waited a hour and half for my truck to get done and that was with a appointment.over all I would not go anywhere else or buy a truck anywhere else.

Betty S

31 de ago. de 2014

Sam Ferrille was a very professional, friendly, and courteous sales consultant. Explained everything about the vehicle I purchased and did not use any high pressure tactics. It was a pleasure working with him.

Lizzie rose

29 de ago. de 2014

I recently bought My first car which was a Volkswagen Jetta and I worked with a girl names Casey and she was very helpful! I seriously have no complaints they made me feel informed and not pressured at all! I wouldn't even consider going to any other dealership. LOVE this place!

Mark

29 de ago. de 2014

I had the oil changed and tires rotated. They did a good job. It took a little longer than I thought it would tho.

Clarissa

29 de ago. de 2014

I had visited your dealer in the past looking for a used car and just could never find the right one or the right sales person. I thought I would give it a try again a year later. Looking for a good used car I came back in and was greeted by Sam Ferrille. He was very personable and fun to work with and I felt it was all about me and no one else. I have never felt this at ease in a car dealer before, it has always been rushed and under pressure. Bottom line is I did leave with a NEW suv and I wasn't rushed or pressured. I have been spreading the word to friends and family about Lou bachrodt and Sam. HATS OFF!

Willie Dockett Brandon Campbell

29 de ago. de 2014

it was a very good experience at the dealership. everyone was very friendly.

William

28 de ago. de 2014

Brandon Campbell went beyond just being helpful. He listened my list of wants and my husbands list of needs and got us into every vehicle within our specification. We left and came back a couple times and Brandon was always patient, understanding and willing to work with us. I ended up with a vehicle that I was convinced was not the one for me, I was wrong. This was also the vehicle that Brandon wanted me to look at on the first day and I was not even willing to try. So, when you see me driving around in my beautiful red 2014 GMC Terrain with the moon roof open and my iPod playing awesome 80's music, tell Brandon that he knows what he's doing. I love my Terrain!

Passat Owner

28 de ago. de 2014

Jeremy Weathers sold us an incredible VW Passat! His expertise with VW helped me narrow my search for the perfect car! Thank you so much Jeremy!!

Heather Quitno

28 de ago. de 2014

Bob Christenson and Larry Hansen were wonderful and very helpful in deciding which vehicle to buy. Bob and Larry were very patient with me. Bob even took the time to go over every single button in my car with me until I understood how to use it. Larry helped me get a wonderful interest rate for my loan and made sure I understood everything included in my warranty. I will definitely recommend my friends and family to come here when looking for a new vehicle.

Mary

28 de ago. de 2014

The TV was a little to loud and the channel was a little annoying. The service was great and the people that dealt with me were great too.

Mark J Testerman

27 de ago. de 2014

I have purchased many vehicles over the past 35 years - This was by far the best buying experience that I have ever had. Jeremy Weathers was my sales person and he was a true professional. There was zero hype and zero hassle which translated into zero pressure. Jeremy represented Lou Bachrodt Auto Mall with great honor and facilitated the sales process with true professionalism and excellence. I would highly recommend my sales person to anyone in the market for a new or certified vehicle. Lou Bachrodt Auto Mall is very fortunate to have Jeremy on staff. Sincerely, Mark J Testerman South Beloit, Illinois 61080

Tricia

27 de ago. de 2014

Trading in my 12 Cruze for a 14 Cruze was an easy simple process that had a start to finish in a matter of hours. Thanks Al and Larry!