John

27 de oct. de 2016

Went to Lughoff Ford initially looking for a new Ford truck. The dealership was eager to help me find the right match. After a month of looking at new trucks I decided to purchase a used truck instead. Lughoff Ford was able to show me a used truck in 2 sizes, helping me decide on the vehicle I purchased.

DWhite

27 de oct. de 2016

Decided to give this dealership a try since I live in Florence and work in Columbia, after my hometown dealer and I could not come to terms on a new truck. The sales consultant that greeted me (Deion) was very friendly and listened to the needs I had in a truck. He had the inventory manager search for the truck with the specific options that I had to have. Two were found, one on the lot and another at a different dealer. The one on the lot was a little higher priced than I was planning on, and even though they did offer a great price, we could not get to the place I needed to be. However, we were able to work out a great deal on the other truck, and they had it for me in a couple of days. All of our negotiation was friendly and professional, and I'm very happy with the truck and the price I ended up with.

Luther

27 de oct. de 2016

I ran across this dealership while surfing the internet for Ford F-150 trucks. While this dealership was a distance from me and there were several in my immediate area, I was tempted to explore its advertisement. Upon arrival I was introduced to Kaci who was nothing but a true professional. For the first time in my life I purchased a vehicle (F150 XLT) within an hour. My entire family fell in love with this truck. This being my first Ford truck I was completely blown away with the ride and service. I came into service department about 3 weeks later for some help in after market accessories. While there I looked around the showroom and immediately fell in love with the Lariat. In less than 30 days I found myself trading my brand new truck for a brand new 2016 Lariat. Most could not understand why I bought two of the same trucks in less than 30 days. I simply said it was the experience! Kaci and Richard were very accommodating and made both of my my transactions almost seamless. I have spent most of my time since this purchase doing two things, 1 telling others about my experience at Lugoff Ford with Kaci and Richard and 2 working almost daily to keep my son and my wife from taking my truck. My grandkids when visiting my home don't wanna ride in anything else except my 2016 Ford F-150 Lariat. Thanks Kaci and Richard

Jglove09

27 de oct. de 2016

I bought a car from Lugoff ford a few months ago. Kaci Glover was one of the best salesmen, I have ever worked with. She made sure the process went smoothly and that I was well taken care of. The guys over in the finance department got the job done in a timely manner which was awesome. Overall, I had a great experience at Lugoff ford.

Benji Glover

27 de oct. de 2016

Kaci was an awesome person to deal with. The dealership was very friendly also. I will most definitely shop for my next truck there in the future.

roxanne

26 de oct. de 2016

This was one of the best car buying eperiences ever. Baker was so friendly and positive and made it that much easier. Everything ran smoothly and everyone was personal which was also a good plus!! If I ever buy another car I will be coming back to lugoff Ford.

DWill1911

25 de oct. de 2016

I had such an amazing experience at Lugoff Ford in Elgin, SC that I brought my wife back to purchase a vehicle two days later. Kaci Glover is quite the asset to this dealership and her professionalism is unmatched. Richard worked out the financing like a pro and as a result I got the vehicle I wanted at a better price point than I expected. I have been back for an oil change and to pick up some accessories and have been treated great each time. Thank you Kaci & Richard.

Marlon96

23 de oct. de 2016

Lugoff Ford helped me! Got the car I wanted. It was a great experience. I left happy and filled with joy. Very pleased with my first purchase.

Tarrel Clark

21 de oct. de 2016

I have purchased both my vehicles from this dealership. Always great service. Kaci was extremely sweet and I enjoyed her helping to find the vehicle we needed and wanted. If you stop by Lugoff Ford be sure to ask for Kaci!

Jason Albertson

21 de oct. de 2016

Highly recommend the dealer ship in service and sales kaci glover was awesome in every thing very helpful and knowledgeable to very happy with everything from her and dealership

Jessica77

21 de oct. de 2016

My experience with Mrs. Glover was outstanding. Very professional and I would without a doubt recommend Lugoff Ford as a dealer to work with. Mrs. Glover was articulate in discussing all specifications of my vehicle.

Edna N Yarborough

21 de oct. de 2016

My salesman, Regginald Brown at Lugoff-Ford, was knowledgeable, respectful and prompt with my URGENT car needs. After completing my credit application online Wednesday afternoon, I was scheduled with an appointment Thursday afternoon and left with my certified pre-owned vehicle with the monthly payments lower than I requested. My car buying experience was amazing and will refer others!!!!!! Good Bad or Great Credit, Lugoff-Ford Will make it happen!

BAnderson927

21 de oct. de 2016

Let me start off by saying that the customer service here is by the best that I have ever had. I had the privilege of having Reggie assist me in my search for the truck of my dreams. He listen very intently to my request... and in the end delivered evey one of them. A true professional one that I would recommend that everyone comes to when they visit Lughoff Ford. Ask for Reggie if you want fast reliable service. Thank you again Reggie for making this experience wonderful!!

Bean

18 de oct. de 2016

Baker met us as we drove up. She was very friendly and helpful. She has a very good personality for this type of employment! If we know of anyone looking for a car, we will certainly recommend Lugoff Ford and Baker.

Jon

18 de oct. de 2016

I am a repeat buyer with Lugoff Ford. They always work with me to find the right vehicle for the right price. Sean Brown is a great sales rep and a credit to Lugoff Ford. I plan to continue to use them in the future.

trk9600

16 de oct. de 2016

The staff at the Lugoff Ford dealship welcome me with open arms, they had me sold right off the bat. I was in and out faster then any dealship I experienced in the pass. Thank You...

Karl_F150

13 de oct. de 2016

I can't say enough about the folks at Lugoff Ford. I was treated very well throughout the entire buying experience. Be sure to ask for Casey Morse...very professional!

jack

12 de oct. de 2016

Mr. Regginald Brown is a credit to his profession, he takes pride in his in his job and being totally honest with me. He made sure that my wife was very happy with the appearance of the car, even after I had purchased it she requested two more options and he did it. I believe Mr. Brown is a very honest man and will not tell you anything just to make a sell.

rhondon15

8 de oct. de 2016

The sales associates listened to our financial needs and put us in a vehicle that exceeded our expectations. They listened to my concerns about trade in value and made the transaction possible. I appreciate all the hard work they did. It was by far a MEMORABLE car buying experience in a great and positive way. Thank you.

ardajmcl

7 de oct. de 2016

Lugoff ford is a great dealership. as soon as I entered Markus made me feel right at home. He had a great attitude and since of humor. he also worked very hard to negotiate and secure a price for me. My overall experience was great and I would refer them to anyone looking ride today! Thank you guys for all of your help.

Chapman489

6 de oct. de 2016

Regginald Brown made my car buying experience great. I bought a used diesel truck and he made the process effortless. The dealership deals very well and fast. I left a hitch on the truck I traded in and Regginald was nice enough to hold it for me until I got a day off from work to come get it. Also received wonderful help from Mr Byrd. Great experience.

Laurenj

6 de oct. de 2016

I really enjoyed my first car buying experience at lugoff ford. They really made everything super easy and hassle free. I told them exactly what I wanted and gave them my budget and they worked with me to get me exactly what I wanted and needed in a timely manner. They also put me in a car to drive while I was waiting for my new one to come in. I had a great experience and would definitely recommend them to anyone.

yoyoallen

6 de oct. de 2016

My experience was good. Baker was great to work with. The time it takes from when you make the decision to buy until you're actually done with all the paperwork is a little lengthy but I guess that's to be expected.

FlipCol

3 de oct. de 2016

Showed up and Sean worked me to get a truck to meet my needs. He and the other staff worked with me last Friday until the deal was done. Second vehicle from Lugoff Ford, great job.

JGarity53

3 de oct. de 2016

I have bought all of my F-150's at Lugoff Ford and the Customer Service has always been outstanding. Sales representatives were friendly and knowledgeable.

maggiebw

3 de oct. de 2016

I regularly use Lugoff Ford for my routine service and maintenance and always ask for Ethan Whitehead. He is friendly and knowledgeable, keeps me apprised of progress on my work order, and quickly informs me of any issues that arise. The techs have always done a go one job, even crafting a connector for the rear wiper blade for my Honda van when the in stock Ford blade didn't quite fit. I recommend giving them a call and ask for Ethan Whitehead.

Paladingirl

30 de sep. de 2016

The dealership treated me with respect, taking the time to find out my wants and what I was looking for in a vehicle. Being a first time buyer, they were patient with my questions and showed me everything I asked about in a vehicle.

Kiaguy

13 de sep. de 2016

Joe d is amazing and heather was super helpful and Richard is the man!!! Best car buying experience ever! They took care of me even though I didn't have the best credit!

Great Experience

12 de sep. de 2016

This was by far one of the best experiences my husband and I have had buying a car. Reggie and the others were awesome!!! I definitely recommend this dealership.

Alley Family

10 de sep. de 2016

We are very thrilled with the service we received while purchasing our new SUV at Lugoff Ford. Baker was so patient as she showed me all the features my new Explorer had to offer. Thanks Baker and Lugoff Ford for such a wonderful experience on purchasing a new vehicle!The Alley's

Linda artist

29 de ago. de 2016

Our salesman, Troy Adams was professional, knowledgeable, easy to understand. He has helped me several times on the phone with questions I had about my new Explorer. We are working on an issue now with the fuel gauge & so far so good. He is a very pleasant young man to work with. The Lugoff Ford Dealership has been very good to deal with in general. I hope this Explorer is as good as my last 2 have been.

Robert Guerrero

10 de ago. de 2016

Excellent service. Car had a few issues and the dealer replaced it a few days later with another. I would recommend them to anyone within 200 mile radius. It's worth the drive.

Angel

8 de ago. de 2016

Casey Morse was very attent and made everything on her hands to exceed our desire to have a new car. A recommendation for the financing- be more specific to avoid having a surprise Price at signing the deal.

BEV

8 de ago. de 2016

Generally used car salesmen have a bad reputation, but not with John Hill at Lugoff Ford. He made buying my 2015 Explorer easy and painless.

lugoffmustang

19 de jul. de 2016

My wife went 7-11 for a scheduled 0800 hr appt. to correct the recalled airbags. By 1030 AM the car had not been called. Other customers had been called ahead of her without explanation. She could not wait longer and left.7-18 she returned for a scheduled 0730 hr appt. This time she was told on arrival that they did not have the parts required. No call from Lugoff to reschedule. Again a 1 hour round trip wasted. This dealership is horrible. Who can take time away from work for 2 appointments without the car being worked on once. Ridiculous. Don't go.

Jordank1997

1 de jul. de 2016

Lugoff Ford was a great car buying experience. Baker was a terrific sales person. Very patient, no pressure sales. Everyone from Chris to Joe were great helping us. Great first time experience.

Aaron Bodine

20 de jun. de 2016

I had a really good experience buying a car here from Joe. I hate going to dealers but he made me feel right at home. He was very knowledgeable and friendly and I will certainly recommend Lugoff to others because of him. Plus my mustang makes me happy. Give this dude a raise or something.Aaron Bodine

Michael Johnson

16 de jun. de 2016

Baker was especially helpful in making sure we were happy with our car and also the price we were looking for. I really feel she had our best interests in mind when assisting us. That matters a lot to me.

cargyrl32

13 de jun. de 2016

I went to Lugoff Ford with the intention of just looking. I ended up leaving happy. I got the vehicle I wanted along with the payments I wanted as well. Every individual I came in contact with was very nice, patient, and focused on what I wanted and made sure I got just that. The overall experience was good!

maggiebw

8 de jun. de 2016

I highly recommend asking for Ethan Whitehead when you go for service at Lugoff Ford. He conscientiously oversees the service process with a high level of professionalism and a smile. He will even help with the "techie" questions like, "How do I set me clock?" Great customer service! I will definitely be back. Thanks again Ethan. Maggie West

Grammy

8 de jun. de 2016

I called about an oil change and too my car in the car was serviced and the person helping me was so helpful and polite. My service was done in a timely manor and the service area waiting room was nice. The guy taking care of my car was so nice and went above and beyond to make sure I was taken care of.. I will refer my friends to this service department..I must say that Jamie was one of the nices young man I've seen at a dealership service area I've ever delt with..

Russellc

7 de jun. de 2016

Jamie helped us pick the service with the most bang for the buck. He was very knowledgeable about our vehicle and what the service intervals should be. Service was quick and precise.

Championship Driving School

24 de may. de 2016

They kept me waiting for two weeks. I went to another dealership and finished my financing and paperwork in four hours. They could not help me whatsoever. I am sure they can do better for someone else but for me they could not help.

60plus

14 de may. de 2016

FROM THE PHONE CALL TO WALKING OUT THE DOOR 'ONLY' 3HOURS LATER WITH MY( NEW )MADZA C X9, I WAS AND AM, VERY PLEASED! FAST,FAIR,FRIENDLY SERVICE, IT IS TRUE. ALL WORKED FOR ME TO HAVE WHAT WAS NEEDED FOR ME. PLEASED ? VERY!!! THANKS TO ALL OF U.....A GREAT BIG THANKS AND SHOUT OUT FOR "KACI GLOVER" FOR PUTTING ME AT EASE BEFORE I EVEN WALKED THROUGH THE DOOR. GOD BLESS

f-one-fitty

8 de may. de 2016

I enjoyed working with our salesperson. He was courteous, genuinely interested in helping, and had a passion for cars (especially the Mustang). Will recommend to others.

David71

24 de abr. de 2016

The salesman and finance men were very friendly and seemed liked they really cared been to several lots looking at cars and this was by far the best people to work with.

RR

20 de abr. de 2016

tried to deal with the ford dealer in Sumter SC and they would not deal. went straight to Lugoff Ford in Lugoff SC and got exactly what I wanted and the staff bent over backwards to ensure that I had the best experience possible. I would definitely let you know that if you want an experience like no other go to Lugoff Ford and deal, deal , deal......

Albertson

18 de abr. de 2016

Very good experience had issue with the paint on my door kacey was very helpful got me in and taken care of truck is being repaired on Monday

Darius Chiles

29 de mar. de 2016

for the second time this dealership met and exceeded every need I presented them. awesome staff and service. I have purchased 2 vehicles from them, and will purchase from them again, and also refer them to all my family and friends. troy was an awesome sales rep and joe scott also did an amazing job. Great staff there surrounding Ray. Kudos

Big g

17 de mar. de 2016

This dealership showed professional skills in selling me my car. True salesman. Great job Lugoff Ford. Joe is a great employee. Keep up the great work

family drives and ride

9 de mar. de 2016

This was my first car purchase and the super cool Salesman Caleb Branham was very helpful.So everybody need to ask for Caleb Branham when you go to the dealership. His co-worker Richard Andrews explained the vehicle and was very helpful. I will be back to get my next vehicle from them.Thanks

Scott H

29 de feb. de 2016

We entered an email request online late on a Sumday afternoon and got a phone call by 9:00 AM on Monday morning. The dealer is closed on Sunday and the email was answered the first day. Joe D, our salesperson, was very professional and helpful with all the questions we had about the F150 we bought. The finance person, Joe Scott, also treated us professionally and answered all our questions. I would definitely recommend this dealership to anyone and will send my friends to see them.

Myrtle09

29 de feb. de 2016

This was my first time buying a car and Lugoff Ford made it a fast and easy process. They were helpful and respectful throughout the entire process. I am very happy with the service I received.

katemdrinkwater

24 de feb. de 2016

This is the first time that I have bought a car-- I was really worried but from the beginning to the end I felt as though I wasn't getting taken advantage of and was made welcome. Caleb did a great job to make this car buying experience so great! He was so down to earth and really knew that he was talking about. I didn't feel as though I was getting blinded by anything! Everyone needs to go here for their car!

kenwoods

24 de feb. de 2016

Despite difficulties your sales staff worked with me and helped to get my family into a new car that is dependable. The Ford sales staff has done an excellent job!

Trollz

24 de feb. de 2016

We went to Ford to trade in a low-mileage 2012 car we absolutely hated. Caleb Branham is an absolute peach! He worked with us to find the perfect vehicle to suit our needs. His patience and good humor were quite welcome during the time we were there finalizing the deal. Next time we are in the market for a car, we will certainly seek him out to help us.

5cedar

23 de feb. de 2016

The whole experience was fast and easy. They treated us with respect. Perfect professionals .Pleasant experience.This was our fouth vehicle from Lugoff ford in 10 years.

artb720

22 de feb. de 2016

This has been the best dealership I Have worked with. Absolute professionals that works hard for the customer. My sales rep was very courteous and helpful. I would recommend this dealership to anyone.

Djmetz

31 de ene. de 2016

Great experience! Deion was very friendly, knowledgeable and pleasant, not pushy at all. He said and did all the right things. Would recommend him in a minute

janddbass

30 de ene. de 2016

This is our 4th vehicle purchased from Lugoff Ford in the 9 years we have lived here. Our Truck purchase last night was by far the best. Caleb Branham, our salesman made the experience. We value honest and knowledgeable salesmen, and he is that and more. No one likes the process of buying a car/truck... it takes time and you are several thousand dollars more poor in the end. Caleb bent over backward to get us the best deal, and make us feel like family. We would buy here again, and would hope Caleb could help us through that process again! We appreciate our fellow vets, and loved that he put on our military campaign ribbon stickers for us! Buy here, and buy from Caleb. #thankforyourservice #fordtough. PS: You need to put Caleb's picture on here, he is easy on the eyes :)

dstfoxy

26 de ene. de 2016

I was very pleased with my car buying experience with Lugoff. Kaci Glover was our salesperson and she was wonderful to work with. I would recommend anyone looking to buy a vehicle to buy it there and ask for Kaci.

andre.knight.3344

25 de ene. de 2016

I recently purchased a new car from Lugoff Ford and my salesman John was very friendly and just overall a great guy. The rest of the sales team was also great and took the time to work with me to get to a price I was comfortable with.

MAYBELL1

23 de ene. de 2016

I had been dealing with burns because they had the car I wanted and lugoff keep calling me so I said ok I will try . So went there and they were going to find me one like I wanted same car they were 8000 difference in trade and price of car. BUYER BEWARE .......... THIS PLACE IS A JOKE .PLEASE SHOP AROUND

Taco2014

26 de oct. de 2015

I have been a customer with Lugoff Ford for several years and have several vehicles from them. They will get you a good price on a car or truck but if you have an issue good luck.... The reason I gave them an excellent rating on the Quality of work is that i had the truck serviced there and they are a top notch group in the service dept.

CameronC

23 de sep. de 2015

Called for a test drive and they got me in there that day. Within a few days they found a car with all the options I wanted and had it transferred. The only thing that caught me off guard was when we sat down and looked at prices one day, and then the day of buying the car my monthly payment went up from adding in the warranty cost which I thought was wrapped into the number they had shown me before.

Fvion

15 de sep. de 2015

I found a Jeep Wrangler online for a great price. I called and Troy was the salesman I spoke with. At the time he didn't have the informations and said he would call me right back. He called back within 5 minutes, text me pics, and answered all the questions I had. I told him I would be purchasing the vehicle and I would be driving 11 hrs to get there. Lugoff would be closed on Sunday when I arrived and I ask what arrangements could be made. He told me to call within an hour of my arrival and he would meet me. I called at 5am and we finished the deal and I was back on the road by 7:30am. This is customer Service at its finest. Lugoff is truly blessed to Have Troy on their team. I have no regrets about it! I have purchased a few vehicles through the years but I have truly had the best experience with Troy as a salesman and Lugoff has the best deals of any dealer I have found online. Need a vehicle? Call Troy (803) 900-0752.Fateema from Arkansas

Magirl32

13 de ago. de 2015

Brian was very helpful and patient. He was not pushy and I didn't feel pressured into buying anything. If you are looking for a great deal you need to come visit Lugoff ford.

kayenapier

13 de ago. de 2015

Been coming here since i bought my car October 2013. Wonderful people. Fantastic service! I will never go anywhere else! I love these guys! I have and will recommend Lugoff Ford for ever!

newcar

1 de ago. de 2015

BrianDavis was very friendly & patient during our experience at Lugoff Ford. This was my first new car purchase and he took a lot of time and care with us. The paperwork went very quick, too.

mribbich

20 de jun. de 2015

Jamie and Danny did an excellent job installing the hitch on my 2011 Ford Edge. Although it took longer than anticipated, they spent the time needed to perform a quality installation at a fair price. Thank you!!!

Dan

22 de may. de 2015

I Purchased my New Ford F-150 from Lugoff Ford and it was time for my Complementary oil change and tire rotation. So I gave Lugoff Ford's service department a call to see if I needed to schedule an appointment to have this done of if I could just walk in. I also stated what I wanted done and asked if it was free or if there would be any associated cost. (Shop fees, 6th quart of oil, waste oil disposal fees ect.) Ethan advised me that the Oil Change/Tire rotation was completely free. and there may be a short wait depending how many cars were ahead of me when I got there. I showed up at 2 PM on 20 May and again spoke to Ethan, at this time he advised me that the oil change was in fact free BUT the tire rotation was $23.00. So I said ok, I drove 30 minutes so turning around would have not been beneficial at this point. I am told the tech is finishing up a car and I was next so I should be done by 3 PM. I knew there could be a wait so I had no issue with this. 3:30 rolls around and I go to inquire if my truck was done. Ethan says they just pulled it out so as soon as I have the paperwork you will be all set. 4:12 rolls around and I finally have my paperwork to pay and leave. I have never waited 2 hours and 15 minutes for an oil change in my life so I have this dealership 3 stars because there is nothing speedy about them. Combining both my service and car buying service from this dealership I would rate it 1 out of 5 stars because I love the truck I purchased. I can honestly say I will not be returning to this dealership and would not recommend anybody go to this dealership unless you have time to waste and love to play games.

Happy

18 de may. de 2015

We had a great experience buying our used car from Lugoff Ford. We were referred by our friend, Bill Fox. When I drove up I was greated by John Hill. He was very nice, knowledgeable, fair, and asked all the right questions to help me pick out my car. He was not pushy at all! Everyone from the sales person to the finance department were friendly & helpful. It was the best car buying experience I have had. We were very pleased with how quickly they were able to process the paper work too. Thank You Lugoff Ford!

Elk1

27 de abr. de 2015

I enjoyed conducting business with Lugoff Ford. I found the sales staff to be very friendly and helpful. I recently purchased a good used truck from them and the truck was in much better condition than anticipated. I was only initially able view photographs of the vehicle on-line prior to purchasing and need to travel a significant distance to view and test drive the vehicle. The sales staff was very responsive in answering all of my questions.

Mnc1081

21 de abr. de 2015

The experience we had here was amazing. Most everything was ready for us when we arrived at the dealership. Everyone was friendly, fast & respected our time. We would definitely buy here again!

EEG3

20 de abr. de 2015

When I arrived I was immediately met by Telvin English, he was very polite, professional, and helpful. He was eager to to find out what I wanted and to assist me with the process of finding what I needed and desired in a vehicle from price to options. Telvin was instrumental in keeping the process moving and the primary reason I continued to work with Lugoff Ford. Telvin intuitively understands that not every person will be sold something but often many will make a purchase, and that it is important for the customer to walk out comfortable and feeling good about getting a fair deal.My wife will need a vehicle in under 18 months and I will go back to Telvin /Lugoff Ford to see what they have. Note: all of the other employees I worked were also polite, professional, and definitely are one of the primary reasons I have already, and will recommend them. The team makes a deference.............

Phillyphanatic93

18 de abr. de 2015

My wife and I arrived at Lugoff Ford with a specific vehicle in mind that we wanted to test drive. Mr. Telvin English greeted us as we walked up and took us right to the vehicle we wanted to see. The dealership had two different colors in the exact model we were looking for (two other Ford dealers in the Columbia, SC area did not even have the models in stock). He did not try to sell us on other models or push certain "deals" on us. He was very knowledgeable about the product and was very easy going the whole time. The same can be said for the management. They were very easy to work with and absolutely fair in the vehicle trade-in process. Lugoff Ford is by far the most professional Ford dealership within the Columbia, SC area. I visited two other dealers and cannot say the same for them. If you are considering buying a Ford or any vehicle for that matter, it is worth taking a visit to their dealership. I highly recommend this dealership and will definitely be back for my next car purchase. - Andrew

Alan

6 de abr. de 2015

I had been putting off buying a car. Finally after hearing and reading only good things about Lugoff Ford I decided to give it a shot. I hadn't financed a car in almost 20 years, had damaged credit from divorce, but the staff immediately made me feel at home. Every part of the process was easy. They were patient with me picking out a car. They found me the perfect car, 2012 Mustang GT, great financing and answered all of my many questions. If you're putting off buying a car because of the typical "car buying hassle" , then go to Lugoff Ford, I will buy all my cars from them from now on.

ryry

20 de feb. de 2015

I am from North Carolina. I was training at Fort Jackson for about a week. I was also in the market for a new truck. I found on online at Lugoff Ford. JC Tate my internet sales consultant called me for to setup an appointment. Because I was in class I could not come in until the Friday on my way back home. I stopped late like 730 on a Friday night. I was not going to buy just really wanted to look at the new F-250. I even had a rental car. Well the team at Lugoff Ford could not have been anymore professional. From JC sales to Richard sales manager to Jason The GSM. I was trading in my current F-150 but it was back a North Carolina. They got my payment on the F-250 where I needed it so I took the great deal. To make it easy JC took my rental car back for me the next day. They even came up and got my trade in from my house. Lugoff Ford is one heck of a dealership. Thanks JC and the rest of the team

Billy W

18 de feb. de 2015

Fast, Friendly and Fair holds true for Donny, Troy, Rich and Heather. Had a great experience with them. The only reason I did not walk out after my encounter with Chris Hardin was the hard work that Donny, Troy, Rich and Heather had put in. I felt like they were truly friendly and fair. I wrote another review just on Chris. Unfortunately I can not recommend this dealership because of the rudeness of Chris Hardin. If it was just the other sales team mentioned I would be glad to recommend them. My first day looking I made it clear I was not purchasing and Troy was very helpful and not pushy he answered my questions and let me look at a couple of different vehicles. Second visit I worked with Donny and he let me test drive a truck and look at an additional one he was very friendly and professional. He was very knowledgeable about the truck I was looking at. On the third visit Rich let me take the vehicle home over night to fell the ride, let my wife see it, and to fit car seats in it. Once returning the purchase process was as to be expected. I hate that I left the dealership with a bad taste because of one individual. On a high note I did get the vehicle I wanted at what I feel was a fair price. I am disappointed that this will be the last time a purchase a vehicle from a local ford dealership and will have to travel because of one rude employee (a Business Manager really). I do want to say thanks to Donny, Troy, Rich and Heather I am enjoying my new truck.

Tom p

17 de feb. de 2015

I tell you what I had best experience at a dealership then I have ever had . I found a truck online. JC called me back with all the information plus some. I stop by on my way home from Atlanta. JC helped me with another truck I liked. I had to go but JC got everything ready for me when I came back the next day. I was in and out. I will only buy my vehicles from JC and Lugoff Ford from now on.

James W

14 de feb. de 2015

My wife wanted a Blue Escape so we went to Lugoff Ford. JC Tate our knowledgable sales rep meet us outside. He pulled up the Escape showed it to us and away we went on a test drive. My wife just fell in love with it. I knew then I had to buy it. JC made the process so easy. We had a ball in the dealership. Thanks to Jason and Cris in finance this was one of the best car buying experiences we ever had. Thank you Lugoff Ford for the best valentines gift for my wife.

MarkB

12 de feb. de 2015

I've bought many new cars in my life and I will have to say that this was the best experience my wife and I have ever had in purchasing a new car. Super friendly staff, very knowledgeable about the product and very sensitive to our needs...what we wanted in a car and our budget limitations. We will definitely be going back for our car and truck purchases in the future and also recommending Lugoff Ford to our friends and family.

Danielle

9 de feb. de 2015

It was a breeze. Brian and everyone else really made this place an enjoyable experence. I definitely recommend this place to everyone and first time buyers. :) I love my KIA!

MV

6 de feb. de 2015

I saw an F150 on their website priced at 40,713. Talked with Salesperson, through email, and offered an out the door price of 39,500. This was a counter offer after he sent me an email that said "39000+tags, taxes, and fees?" So the next day we drove 40 minutes to the dealership and before we drove the truck I also mentioned the price of 39,500 out the door.... During the test drive salesman said "yes we price our cars/trucks very competitive on the internet to get people to come out to Lugoff". I now see why he said this. We got back to the dealership after the test drive and he comes back with a price of 43,700. We then proceeded to get up and walk out. Was asked from one of the managers why we were walking out. I do not play games... If you quote me a price then hold to what you have said. EVERYONE needs to know how these clowns operate. So, then I drove another 40 minutes back home. Thanks for wasting my time Lugoff Ford.

Frank

21 de nov. de 2014

I have purchased a vehicle here and also had it serviced here. I felt that I was unduly pressured to purchase a service warranty for the vehicle. As a result of this purchase, I am now in a position where the payoff for the vehicle exceeds its value. On another note, the majority of the people at this dealership are professional, courteous, and friendly, but are driven by undue sales pressure(s) for ancillary items.

Cesar

21 de nov. de 2014

This is my first visit here. It is going smoothly. Waiting time is 30 minutes or less.

McCants

21 de nov. de 2014

The service is great; No one can match their service

thompsonclyde57

8 de nov. de 2014

Let me start off by saying I am nervous about buying new vehicles. With that being said I arrived at lugoff ford by reputation alone I knew they were a good dealership but I had no idea how good they actually were. The selling point for me was when the manager Stuart Faulk dropped everything he was doing and personally showed me around the lot going over the vehicle options that were the best for my family. He made it so easy for me to make a decision and he gained my trust wholeheartedly. I love my new truck and can't wait to get another one in a few years. Thanks Stuart and lugoff ford.

Jamielin14

15 de sep. de 2014

I am a grad student swimming in student loan debt (but I am currently not paying loan payments). Because of this debt I was unable to get approved for a car loan prior to going to a dealership. I spoke with Glen on the phone about pre-approval due to my loans and small budget, and he told me he understood my concerns and would do his best to get me in a vehicle! He was a really great guy and worked as best with my budget as he could while also giving me the best vehicle he could. While the first car brought out was in my budget, it did not meet my boyfriends expectations as he inspected the vehicle. We were looking for something a little more low maintenance as I will be on my own to take care of the vehicle, and we want to make sure it will last. When they showed us the accord, and we drove it, we were sold as long as the price was right. Brian was patient with us the entire time and kept a smile on his face even though we were being extremely particular on my super tight budget. Then came the number crunching. The price at first was way more than I could afford so Jason did his best to work with me realistically to bring the price down a bit to make my monthly payments more manageable. In the end I walked away with a great car and really good experience thanks to three different team members! Thanks Glen, Brian, and Jason! :)

REVIEWER2000

5 de sep. de 2014

Bought a new Escape, these guys were awesome, once the deal was struck, they did everything to meet my expectations. Thank you all at Lugoff Ford

davidirs96

31 de jul. de 2014

When my mom said she was in the market for a new car/truck for retirement, I said FORD is the only way to GO!Mom has been delivering mail and driving her personal vehicle on back road, country roads, mostly dirt roads for 26 years. She has got through all makes and models over this time span. for the past seven years she has had a Japan made car and drove Sat#T out of it, fell in Love with It and wanted a new SUV of the same make, until she drove the New Ford Explorer, for the first time at Lugoff Ford!! I have always been a strictly Ford Only owner and with the sales personnel at LUGOFF FORD, my Mom Did The One Request I Had!!!!They Made Her Leave With The Single Greatest Smile, I have ever in my 38 years SEEN!!!!I have always been extremely protective of my MOM from salesmen taking advantage of her because she is a Woman!!!I am here to TELL YOU ALL, that the employees of LUGOFF FORD are Very True, Real, Professional, and Honest people!! They did not try to take my mom for a fool and treat her like the other car dealerships in the Columbia and Lexington area.... My mom did the one thing I wanted from the Sales Reps.... SHE LEFT WITH A NEW FORD EXPLORER AND A BIG SMILE FOR THE DEAL THESE GUYS AT LUGOFF FORD GAVE HER!!!!! Ray Bristow, Glenn Gardner, John Hill and Richard Andrews are by the most, greatest men to have met my mom and sold her a car!!!!!!!! EVER!!!!Thank you Gentlemen for being REAL MEN and Mommas Boys!!! David S Moore and my mom Debbie

wfm918

15 de jul. de 2014

After dealing with dealerships that tried to sell me what I didn't want I was starting to get frustrated. I called Lugoff Ford and told them what I wanted and they had it waiting for me when I arrived. They knew what I wanted and never even thought to sell me anything more. It made my car buying experience much easier. Their dealership is 100 miles from my house and it was better to drive to them than it was to go to the dealership down the street. I will consider them on my next purchase!

jennifer.cooper.33671748

7 de jul. de 2014

My husband and I had no intentions of buying a car this weekend. For whatever reason, he came across an ad for Lugoff Ford and was drawn to a particular ad for a 2011 Ford Explorer. It was EXACTLY what we had been looking for! We made the 45 minute drive to Lugoff only to be told "someone else has taken the vehicle home". We were CRUSHED. The salesmen were all equally disappointed and were genuinely apologetic. They said they would keep their fingers crossed the vehicle would return in the morning. IT DID! Richard Andrews contacted us the next morning and invited us down to pick up our new car! My husband and I have worked in several car dealerships and understand the process of buying, selling and servicing vehicles. I can honestly say, this is the MOST transparent experience I have ever had with any dealership! Up front pricing and absolutely no hassle! Kudos to everyone at Lugoff Ford!

danny edwards

6 de jul. de 2014

Our salesperson was Cristina, She was very helpful and polite. Also went out of her way to find the right car & price range we was looking for. Could not have had a more friendly and professional salesperson.

tinarmills

30 de jun. de 2014

We have been broke down for 3 days in our RV! it was the weekend and we had to wait until Monday! They really worked hard on getting parts and fixing our RV! We still will get to enjoy our vacation in Myrtle Beach! Thank You

substation2lugoff

26 de jun. de 2014

Everything was done first class and for buying a car pretty quickly. Ray, Avery & Troy were very patient with us. It was my little girl's ( 7 yrs old) first time experience and they we're fantastic making it special for my wife and I. Everything was very transparent and answered/explained any all our questions. My wife loves her Ford Fusion Titanium. It was just an GREAT day!

JJadams

21 de jun. de 2014

I originally spoke with Richard over the phone about the prices of an F150 we saw online. He told me to come in and test drive it to see if I would like it. When I first got there, I was greeted by Steven, who was equally as nice , who showed me the F150 that I saw online and I love it!!!!! As soon my son is ready for his mustang, we will be back .

Tiffany Blake

21 de jun. de 2014

Overall an amazing buying experience from start to finish!

LYNN

21 de jun. de 2014

I have bought several vehicles from Lugoff Ford and each time the experience has been exceptional! They are always willing to go above and beyond to see that I am comfortable and confident in what I want and not what I am being pressured into. I would recommend Lugoff Ford to anyone looking for a new or used car.

Sarahfin

20 de jun. de 2014

From the start of this process until the very end everything went smoothly. Everyone was extremely helpful and wanted me to be in the car that I loved.

jdricks

19 de jun. de 2014

I would like to say I came all the way from New York to do business and I would do it again. Every gentleman that assisted me was great ,kept me laughing from the time I arrived till the time I left. I am over please with this dealership.

tinabrazell

13 de jun. de 2014

I would Like to thank Ethan and the entire Lugoff Ford for their outstanding overall experience. From the first contact with Ethan to the closure of the sale I was well taken care of. The entire team was extremely kind and helpful. I would highly recommend Ethan and Lugoff Ford for their outsatnding service and friendliness. I will definitely contact Ethan for my next Auto Puchase. Tina B.

SMB

2 de jun. de 2014

i ended up buying from another dealer but the folks at lugoff ford were very responsive, answered all my questions and were very professional in all their dealings.

eriksback

29 de abr. de 2014

Aside from an online catalogue that is completely out of date, the moniker 'always fast, always friendly' was a bit of a misnomer; considering my initial visit lasted 6 hours to look at one car, involving multiple prolonged periods of waiting. When I came back to get my car after waiting a week for simple maintenance repairs, the work had not been completed [yet Lugoff Ford intended to release the vehicle to me anyway]. During attempts to contact the dealership I received horrible follow up service, on multiple occasions being told I would be called back only to have to call back myself hours later. After waiting another week to have the work on the car done [again, with no feedback or follow-up from Lugoff Ford that wasn't pried] I arrived to find part of the work still hadn't been completed, because the shop manager 'refused' to do it - despite a written agreement at the point of sale indicating the work would be done. In addition to refusing to perform the service agreed to, the car was damaged in while under the care of Lugoff Ford and they refused to repair the damage due to having spent too much money on the sale of a used car already. How exactly that justification is made is beyond me - when work was agreed upon at the point of sale and damage was caused while under care of the dealership. Additionally, I requested to have my tags transferred when I purchased my vehicle, but Lugoff Ford neglected to remove the plates from my trade-in when sent to auction, which means I have to schedule a visit to the DMV now. The loaner vehicles offered during the time my car was in the shop were nice; but, unfortunately they practice a finders keepers rather than a lost and found policy. I suppose its my fault for possibly leaving items in the vehicle, but I would still expect more from any customer based Service Industry Company. I am incredibly dissatisfied with the service provided, and would strongly recommend interested buyers look elsewhere.

DPB

10 de mar. de 2014

I contacted the dealer via the Internet and their Internet Business Director did a fine job listening to what I wanted and needed, and made the effort to come to the right win-win scenario for me and the dealership. Overall the deal was fair and the customer service was excellent. I'd definitely give Lugoff Ford first shot in the future for my car buying needs. Thanks so much, and keep up the good work!

AshleyH

12 de feb. de 2014

I recently purchased a 08 GMC Acadia with the help of Ryan Ashley! He was very helpful and patient and fought to get me the price and payment I wanted. I really appreciate him and would go back if I needed to get another car!

ashleyharmon12

12 de feb. de 2014

I recently purchased a 08 GMC Acadia with the help of Ryan Ashley! He was very helpful and patient and fought to get me the price and payment I wanted. I really appreciate him and would go back if I needed to get another car!

morrell2

29 de ene. de 2014

Ryan Ashley did a commendable job showing us a couple of different vehicles over 3 visits. He is extremely polite and very knowledgeable about the various vehicles. We settled on a 2014 Escape and Ryan contacted us with one equipped exactly how we wanted. All in all this part of the purchase phase was pleasurable. From this point on the experience went downhill. There seemed to be confusion organizing the paperwork and getting the final steps in order. We were comfortable that we got a good price on the vehicle. We arrived at the dealer at 3pm and it was nearly 7 pm before we got to see the business manager for the closing. This gentleman was extremely condescending towards us. His attitude seemed to us to be that he knew what was best for us as if we didn't have a clue. We were tired and hungry and even though we told him we had no interest in the service and extended warranty plans he pestered us and insinuated that we were crazy not to take it. It was as if he were in charge of the purchase and not us. I have purchased my 2 previous vehicles through internet sales managers and the entire process took less than an hour in a dealership each time without being berated by a finance guy. This ruined the whole experience and we feel railroaded into stuff we had no intention on getting. The Escape is a great vehicle.

Carol

13 de ene. de 2014

I did not visit this dealer. I indicated an interest in a particular car and was consequently barraged to the point of harassment by emails from this dealership. Apparently they have an outside service that responds to internet inquiries. They even made an appointment with me that I never requested and confirmed it by email. When I complained all I got was "Sorry you feel that way." That is not an apology. Apparently the Manager was so upset at my refusal to visit the facility that he called and offered to drive the car I was interested in to my house...talk about pressure. Needless to say I refused and suggested they review their "standards and practices."

DONNY SMITH

8 de ene. de 2014

I was totally happy with the deal I received and they are a pleasure to deal with. I will be buying my future vehicles from them and highly recommend this dealer for sales and services.

TheCockyOne

8 de ene. de 2014

In the past, all my car buying experiences have been dreadful. This time, it was quick, fast, painless and fair! My salesman was pleasant and knowledgeable, and helped me make an informed buying decision. It will be a while before I am purchasing a car again, but when I do I will be returning to this dealership. I actually enjoyed the process, and the car buying experience.

Mindy

8 de ene. de 2014

I started my search online for a new vehicle. Lugoff Ford contacted me very quick and was very responsive with all of my questions. Heather was the first to contact me and was very well mannered and helpful. After I went over what I wanted she put me with Ethan to finish the deal. He was very knowledgeable and made my buying experience the best one I have ever had. I would definitely recommend those two and this dealership to anyone. Thanks guys, Mindy

Completely Satisfied

8 de ene. de 2014

By far the best dealership I have ever been to. I Have bought 3 cars so far. the first two place were nightmares. I was hesitant at first because of my past experiences, but when Ethan my consultant explained how they were going to help me and then followed through with it, I knew I was in good hands. From start to finish took only 1 hr and a half. I almost didn't even feel like I was buying a car. I would recommend Ethan and Lugoff Ford to anyone who needs help with a purchase. Thanks Lugoff Ford !!!!!!

Johnnyonthespot

8 de ene. de 2014

I'd been shopping for a while before I went onto their website. Since i was purchasing and F-150 and they had the best selection around, it just made sense that I send in an internet lead (of what I was looking for) and see what they could do for me. BAM!! Before I knew it, they had emailed me about my lead, and soon after called to find out what I was trying to accomplish. Just a few quick days later, I was driving off the lot in a new truck. The internet salesman was very easy to work with, and very professional with handling all my information. I will definately be buying from here in the future.

Tammy

6 de ene. de 2014

Our family just purchased our 4th car from Lugoff Ford. I drive from Columbia to have my vehicles serviced there and to purchase additional vehicles. We have always found them to have the highest quality of customer service and welcomed us back each time with extra attention and assistance.

Sean

5 de ene. de 2014

Went to this dealership. Got treated very well by the employee helping me. Was very knowledgable about the car and the whole car buying process went very smoothly. Every employee I interacted with was very polite and friendly. Overall I had a wonderful car buying experience.

LynnSC

4 de ene. de 2014

I had a great experience at Lugoff Fordmy salesman Brian was great.

tater_kamik

2 de ene. de 2014

I bought my 2012 f-150 new from Lugoff ford and have had nothing but problems since.It was not disclosed that the truck had 2000 miles on it when I bought it. They informed me that the warranty starts when I purchased the truck. That is only partially true, the mileage still counts against the warranty according to Ford. Lugoff Ford lied to me and said that the mileage would be extended to 38k since I bought the truck had 2000 on it. That is flat out not true.There was a ding in my truck that I did not notice until I got it home. I spoke with Lugoff Ford multiple times about it and yet nothing has been done, nor have they tried to contact me about it. They did call me trying to get me to sell my truck to Lugoff Ford and buy another new one though.I had warranty work done on my truck and made a complaint about the truck jerking when accelerating initially from a stand still. They told me that it was my driving habits causing the adaptive transmission to exhibit this behavior and that I should change my driving habits. Turns out that there is a TSB for this problem that is caused by a lack of lubrication to the driveshaft. Maybe if they cared enough to drive it or investigate at all, the problem would have been fixed easily. After warranty work was accomplished, I heard a dragging noise while driving. It was the piece under the motor that protects components underneath the truck. They did not secure it at all with the zeus fasteners and apparently did not check it. I went in to get the areas that the work was performed inspected as requested by the service manager, however there was not a single service person to be found and they did not answer the dealership wide page.They have managed to get some portion of my truck dirty every time it has had service at Lugoff Ford. Dealerships that I have gone to in the past have sent my vehicles back to me better than I dropped it off. Not Lugoff Ford! Not only will they not accomplish the work properly, but they will make a mess while doing so.They do not accomplish all work according to the TSBs. They failed to reprogram my truck after accomplishing the intercooler TSB.My truck has been in the shop there 3 times for the same problem. Today, I am going elsewhere.

H Senn

30 de nov. de 2013

Very nice people to deal with. I didn't buy the car that I went there to see but they found another one that was great for me.

Jmseu

29 de oct. de 2013

I started my search a little over a year ago through USAA and got in contact with Heather. She contacted me very fast and was prompt with everything. Since then we have purchased three new vehicles from her and Lugoff Ford. A week ago we contacted Heather to work on a deal with a new 2014 Escape from my wife. Heather did everything she could and got us the best deal. When we came in to take delivery of our new Escape Heather introduced us to John. It was once again another fantastic experience . Lugoff Ford has lived up to every expectation I could ask for while purchasing a new vehicle. We will be coming back for our 4th new vehicle soon for our soon. Thank you Heather and John for everything.

LUG.FORD.IS.GREAT

20 de oct. de 2013

I did not expect the service I revived at Lugoff Ford. It was outstanding. When I first pulled up I was greeted by Ryan in a nice manner. He thanked me for coming to Lugoff Ford. We went inside to see what I was looking for. I told them I wanted a car great on gas for my commute to work. Ryan went to get me a car while the manager Ethan came and spoke with me. After I spoke with Ethan we walked to the car I loved. We went on a test drive and Ryan explained all the options on the vehicle. The negation was great!!! The payment was a little higher then I could afford and that's when I meet the sales manager Allen. He was very polite. He listened to my situation and said he would do the very best he could to help me out. After about 5 minutes he came back with great news. He got me a lower payment than I expected. I couldn't believe it. The paper work was done quick and then I meet the finance guy Billy. He went over some extended service plans that he thought I could use. I choose the one where i don't have to pay for oil changes our tire rotations for five years. If you want to buy a vehicle and get treated like royalty, go to Lugoff Ford. Anyone I talk to will hear about then.

musicman

18 de oct. de 2013

I stopped into Lugoff Ford just to look around at the F-150's they had in stock not expecting to buy. I had shopped other dealers and had just about decided to purchase at on of the other Columbia stores in the area. The Sales person came out to speak with me and it was a totally diferent experience than the other 2 stores I had looked at. About 2 hours later they had me in the F-150 I was hopeing to get. Love the guys at this store and would recommend everyone to give them a try as it was a great place to purchase

ondagrindoflife

26 de sep. de 2013

I was in the market for a used CIVIC SI and found it at Lugoff my first visit ended relatively quickly when I found out that my trade was not worth trading. I left the 1st day and got a phone call from Glen a couple of days later giving me an out the door pricing on the vehicle I was looking at. During my 2nd visit I was in and out of the dealership with my honda civic in 44.5 minutes. This is by far the fastest and most pleasant used car buying service I have ever recieved. I lived 45 minutes away from the dearlship. Lugoff ford provided 2 employees to drive my purchase to my house. I highly recommend doing business with lugoff ford. Chris, Glen and Billy were awesome.

Dallas2013

19 de sep. de 2013

After having a terrible experience with my local Ford dealership, I was asked by Ford USA if I would mind making the drive to try Lugoff Ford. I'm very happy that I did. Jamie, who works in service along with the service manager Justin were amazing! In fact, every single person that I came across at Lugoff Ford was really nice and helpful. I was very happy with how clean the dealership was. Even the garage was so neat and tidy. The mechanics from what I saw while checking in my car, seemed to be very respectful of the cars they were working on. When I got my car back, there was not even a finger print left behind from them. I am so happy that I was recommended to lugoff Ford. They fixed the issues with my car perfectly. As long as I live in SC, I will make the 40 min drive to Lugoff Ford. If you are looking to buy, I would go and see them. Not only were the sales people really nice while I was in the waiting room, but they had a really good selection of cars. Thank you Justin & Jamie. I am so happy with everything you have done for me!

jessicaboulware

13 de sep. de 2013

I came to Lugoff Ford because my dad had recently purchased a work van from Nik Laney and I knew that I could get the same great customer service as he did. I came in frustrated with another dealership on many different levels and Lugoff Ford has the great atmosphere and had the greatest sales people that I wanted to deal with. I came in wanting to trade my Jeep Commander and in return purchase a Kia Optima that Ihad saw on their website. This was by far the smoothest transaction I have ever completed. When working with Nik, he listened to my every need and concern that I had about purchasing a vehicle and if I asked a question that he wasnt sure about he was sure to find the answer from another employee. Working with Nik and Allen-Michael was one of the best decisions I have made when wanting to purchase my used but "new to me" Kia Optima. I have never been so satisfied with a purchase until I purchased from Lugoff Ford.

wetsel

3 de sep. de 2013

I would recommend Lugoff Ford to anyone looking to purchase a vehicle. The entire staff was very knowledgable and friendly. They worked with me to find the right vehicle for my family. The Lugoff Ford dealership provided the best experience I have encountered when trying to purchase a vehicle.

torso1984

3 de sep. de 2013

Everyone that helped us with our purchace was amazing. Nikolas was really great in his pursuit to get us the best deal possible.I would reccomend this to anyone looking into buying a new car!

martrimart01

1 de sep. de 2013

Staff was very friendly did not expereince a sense of harrassment like sometimes you will get from other dealerships. Look forward to buying from them again!!!

clhunt247

28 de ago. de 2013

The salesman (John Hill) was very receptive for what I was looking for and went out of his way to find what I wanted. With the help of Heather and Ray in the search for my car it was an overall completely satisfying experience. I have had Fords in the past and will definitely go back to Lugoff in the future for all my Ford needs.

davidtiedemann

25 de ago. de 2013

Even with a questionable credit record, Ryan and the sales manager made sure that they helped us get money for our trade-in and put us in the car we were looking for. They were courteous, knowledgeable, patient, and respectful toward us.

maggiebw

18 de ago. de 2013

If you need a new or used car... go to Lugoff Ford and ask for Ethan Whitehead. Friendly, honest, helpful... you couldn't ask for a better salesman or a better buying experience.

MarkrayWhite

18 de ago. de 2013

LUGOFF FORD BEST DEALERSHIP IN SC....... no exageration. Ethan Whitehead did everything to get me the best deal possible. My sales person was Ethan and he showed me some vehicles thatwere perfect for me and I decided to go with a slightly pre owned vehicle that was so close to new you couldn't tell the difference. Ethan was trustworthy, kind, and was upfront with me about every aspect of my vehicle purchase.Do I reccomend lugoff Ford to my family and Friends ....... Yes you would be crazy not to drop by and check them out.Thanks Ethan and Thanks Lugoff Ford.

JohnBillings

17 de ago. de 2013

Well let me start of by saying that Ethan Whitehead was the best Consultant I have ever had by far. I started buying vehicles 30 years a go and have purchased many cars in my time, but I will say that the New Line Up that Ford has this year (2013) has exceeded my utmost expectations. I started of looking for A truck that would fit all my needs and still be economical price wise and fuel wise. Ethan showed me and demonstrated almost every truck they had on the lot .... ( I am a picky person) and I decided on the Eco boost engine that Ford has now. Who wouldn't want power than a v8 and still get better gas mpg. The dealership left me with a sense of being introduced into a new family, all of the salespeople were helping each other and were genuinely happy the whole time. Not like some dealerships where they are all like robots. I am sort of Credit Challenged so to say, and was amazed that the Finance manager Billy Platt and the GM worked so hard on getting me approved and then were so helpful on the finance options that they could come up with. It was a wonderful car buying experience and it felt like I was at a 5 star resort because of how much they were willing to do for me. My New dealership is Lugoff Ford and consultant is Ethan.If you have any questions about purchasing or need help finding a vehicle don't wait to call Ethan at 803 669 0874.or email him at ethan.ford.salesatgmail.comPlease go to Lugoff Ford and join their Family.

wilsonbimmer

14 de ago. de 2013

Laney is a true professional, and provided great customer service. I will pass the word on the next time I'm in town. Keep the good work up.

330tobias

2 de ago. de 2013

My experience consisted of two trips to Lugoff Ford, both were frustrating to say the least. My first trip was to purchase my vehicle. Upon arriving I walked the lot for approximately 10 minutes and was never offered help until finally as I was leaving I was approached by a salesperson, who seemed less than enthusiastic about helping me. I should have left then, however I was quite serious about making a purchase and stuck around for a test drive and found a vehicle I liked. Naturally the back and forth over numbers ensued and quite honestly I should have left again at this point. Not sure why I endured all the waiting around for the 'manager' to come back with all sorts of figures. They begin by showing you some inflated price and interest rate, then run the credit check, then show you what seems to be a better payment, yet with the same price and then back again with a slightly lower price which is only them removing the crazy fees they attach to the sticker. $399 for a 'painted' pinstripe that's actually tape? Come on. How about just showing people the best deal you can give them and let them decide if it's a good deal? Long story still pretty long, I bought the car (which I really like.) However there was more waiting in between for the 'manager' to drive to another dealership to print the paperwork, which also contained a couple of type-o's and was then rather hastily 'gone over' with me. The detail shop was backed up (also could easily overhear the sales staff making derogatory comments about the lack of quality help in the detail dept. that day) so I decided I would bring the car back another day to get a detail done.Upon my return trip about two weeks later, I entered the showroom to find five or six staff members huddled around the front desk. NOT A SINGLE ONE LOOKED AT OR ACKNOWLEDGED ME. I literally had to stand right next to them and do a little throat clear/cough gesture to get what was a less than inviting offer of assistance. The 'manager' was sitting in the middle of the group, but did not even bother to acknowledge the fact that I had just purchased a vehicle from his establishment or that I even existed. I requested my complementary detail and to have the front license plate holder removed. The car was taken back to detail (mediocre detail job at best) and after a while someone returned my keys and said "you're ready to go." I walk to the car, license plate holder still there. I mention this and after a walk to the service dept. to explain that yes I do in fact want that ugly, usesless (in sc) piece of plastic you folks put on the car removed and a short wait, I was finally all done, for good, with Lugoff Ford. Side note: the showroom is pretty plain and dated. As well, customers can clearly see into the surrounding offices, which appear rather cluttered with boxes, etc. The customer Wi-Fi was not functioning on either trip to the dealership.I traveled to Lugoff thinking people were nicer and cars were cheaper in the 'country.'Lesson learned, scam artists and the incompetent are everywhere.Avoid Lugoff Ford.

WillyPete

30 de jul. de 2013

Took my car in for service after a tire shredded and tore out components from the wheel well. Service was courteous and professional, all of the people in the service department performed admirably.

bonds215

28 de jul. de 2013

Nik did not make us feel pressured to purchase my new Ford Mustang. The sales manager was also very accommodating. Nik was very professional with only being with Lugoff Ford for a short amount of time.

jameja

23 de jul. de 2013

this was the 2nd vehicle that I purchased from Lugoff Ford. My husband has also purchased 2 vehicles from them. they worked with us and we have been satisified with them.. Biilly sold us our first vehicles and Nik sold me my 2nd and Heather sold my husband his 2nd

Amanda1988

15 de jul. de 2013

I am a returning customer for Lugoff-Ford. When I entered the parking lot to look at the nice vehicles, I went with intentions of wanting a vehicle that was roomy for my family, something with all the "bells and whistles", a vehicle I would love, but most importantly a gas SAVER. I spoke with Ryan Ashley and he was probably the best salesman I have ever dealt with! He listened to my every need, want, but he also treated me with the upmost respect. Ryan, along with the Lugoff-Ford staff, was able to get me into a 2010 Ford Escape Limited Edition!! On a scale of 1-10, I definitely give Ryan Ashley an 11! He is an EXCELLENT salesman and i would highly recommend him to anyone! Thanks again Ryan for everything! I will be doing business again with you.......... but later :)

John_Doyle

11 de jul. de 2013

I had issues with my current vehicle and was not able to make it out to the dealership which was approximately 40 miles away. They did everything over the phone to help me find what I wanted and on top of that drove out to my apartment to deliver my vehicle. They were very tentative, responsive and friendly.

ce0e

2 de jul. de 2013

Nik and all the other associates were very friendly when we arrived to the dealership. We told Nik exactly what we wanted and he went right to work on finding us the vehicle we needed to be where we wanted to be. While he was going through inventory Heather came over and introduced herself to us and told us what they were doing and said that if we had any questions to let her know. Well, they did a great job they pulled up a truck and we knew it was for us we did the test drive and bam we started the paperwork and Heather and Nik got us to where we wanted to be payment wise. Then we met Billy who worked with us on information to which he was very informative and got us set up on a good service plan that did not make our payment sky rocket... They kept working even after we left the dealership and really made this a great deal each and everyone of them went above and beyond their duties to make this an amazing experience. We really appreciate all they have done we will most definitely be purchasing our next car from them!!!!

gattuso085

2 de jul. de 2013

Oh a whim I decided I needed a new car in the color I had originally wanted. I found the exact car I wanted at Lugoff Ford. I used this website to find the salesman with the most positive reviews. In seeing Nick Laney was around the same age I was and with positive buyer reviews, I called the dealership on a Saturday morning inquiring about the car. The sales manager, Alan, answered and let me know the car was still there. I had a few errands to run and called again to make sure everything was still a go. Nick got on the phone and was even nice enough to tell me the best way to get there from Charlotte (1.5 hour drive). I had hoped to get there about 2 but did not get there until almost 5. Nick, Alan, and other employees stayed almost 2 hours past the dealership closing time and I walked out with my brand new Mustang. Nick was personable, kind, and great to work with. Alan and Heather were very generous and worked with me down to a number I felt comfortable with. While "the dealership haggle" can be very annoying and stressful, this was not the case with the staff at Lugoff. We were all honest with each other and worked together to get everyone happy and to make a sale. They were all great people to work with. I typically buy a car every 2 - 3 years and am not afraid to walk out of a dealership for any reason. I've had many experiences with all types of dealers and the staff at Lugoff has left me with a great impression. They were awesome to deal with and to even chat with. Everyone was warm, inviting, and made the 4 hours we spent together fly by. Thanks again guys!

DCaine

29 de jun. de 2013

My salesperson, Nik Laney was personable, professional, and delivered the highest expectation of great service. He responded to emails and phone calls quickly. The dealership delivered a fair price for my trade in and was able to find me the vehicle that met all my requirements in a short period of time. I would highly recommend Nik and Lugoff Ford!

Mistreated

28 de jun. de 2013

I had been emailing with lenn for several hours during the day and indicated what time I would drive to the dealership to see and drive the vehicle. When we got there, I was met by "mumbles". Could not for the life of me understand anything he said. Then I was told the salesman was with a customer but would I like to see the car, of course. They could not find it, after 10 minutes, they came out and said it was sold. Maybe so maybe not, but it felt like a scam to me. Will NEVER set foot on that lot again!

Norah

28 de jun. de 2013

The post vehicles that have not been on the lot for a while to have you inquire. The 2006 Liberty has been "sold" forever and they still have it listed. We communicated all day long with a salesman about a vehicle and told him what time we were coming. Supposedly, the vehicle was sold 30 minutes before we got there. The salesman wouldn't even come out. He was with another customer.

mike80duce

25 de jun. de 2013

Nik Laney was an awesome and polite salesmen. Nik showed great expertise in every subject i had questions about, he was quick to respond with a correct answer. Nik was also a well rounded people person and easy to hold a conversation with on both Lugoff Ford and other topics. I will defiantly be referring friends to Lugoff Ford, everyone there was amazingly friendly and knew what they were talking about, i was in and out faster than i have ever been at a dealership. I bought a 2013 Ford Focus and my sister bought a 2012 Dodge Ram Hemi and we are both very pleased. Thank you Lugoff Ford, it was a pleasure.P.S.Yes, Nik Laney deserves a raise.Thank You,Michael Workman.

Hosed in Atlanta

23 de jun. de 2013

Worked out a deal over email and phone. Drove 4 1/2 hours one way. After waiting an hour, was informed that they made an error on the price they said they would give me for my trade in. Waited around another hour while they tried to work out a deal. Ended up driving back home. 11 hours wasted and all I got was 600 more miles on my car (they did put some gas in my car). Situation was handled very poorly. They left the poor new sales guy to take all the blame. Barely an apology from anyone else. Wish I could hang a "stay away!" banner out front.

drm716

21 de jun. de 2013

I walked into the dealership today to just do some "fact finding". I was recommended to Nik by someone I work with. I couldn't be more pleased with the service and the way the whole sales team treated me. Nik got to know me by asking important questions to help assist in choosing the right car for me. I spent a good part of the day at the dealership, but at the end of the day I went home with a pre-owned Ford Fusion. And I went home VERY happy!

Ladyluck53

10 de jun. de 2013

Mr. Laney was very very helpful and wasn't the type of salesman to try and rush the customer, to make a decision about purchasing a vehicle. He was very knowledgeable about the features that the vehicle had to offer and had an answer to every question that was asked. I would and have recommended Mr. Laney to other people to see when purchasing a vehicle. A bonus for him would be well deserved.

tdriley

21 de may. de 2013

Purchased used Ford Fusion Hybrid- Summary: very pleased with vehicle, very good price, friendly courteous, knowledgeable sales personnel. Sales personnel were very easy to work with and no pressure. Based on my experience I highly recommend this dealership and will definitely give this dealership another visit when I need another vehicle.

ran7381

11 de may. de 2013

Outstanding, I would rate higher if could. I will definitely recommend this dealership to my friends and family! They were very helpful finding the right car for me and went beyond by having leather seats installed.

Bumbazoid

9 de may. de 2013

Although I did not purchase the intended vehicles, the efforts to accomplish a deal were just short of perfect. The knowledge of the vehicles that I intended on purchasing was everything that I expected it should be and more. Being able to test drive the vehicle overnight was a major tipping point in my decision to overlook my other considerations. (This allowed me to feel more comfortable and not feel rushed to get the drive over with and back to the dealership). The willingness to offer "The Little Things" while going through the buying process, was as an added bonus. I would definitely recommend Lugoff Ford and Jason as the sales associate to any friend/family member in the future.

billboy1994

6 de may. de 2013

I purchased a 2013 Ford F 150 at Lugoff Ford on May 4, 2013. The customer service that I received was exceptional. My sales associate was Nik Laney and he was professional, courteous and very knowledgable. Another thing that impressed me about Nick was his willingness to do the "little things" to assist me. For example, I had numerous items in the console of the vehicle that I traded and while I was with the finance manager Nick put all of those items into a box for me and he also put all of the change that I had accumulated into a cup. He also removed the CD's from the CD Player that I completely forgot that I had loaded into the CD player. In addition, he took my Gamecock License Tag off of my old vehicle and put it on my new vehcile. These are just a few examples of the "special" treatment that I received as a customer at Lugoff Ford. I also had contact with the sales manager and finance manager and they also exhibited the same characteristics and traits as Nick. I told the sales manager the monthly payment that I felt comfortable with and he and the finance manager got together and put together a package with the payment I felt comfortable with. This is the second vehcile that I have purchased from Lugoff Ford and I will continue to do business with them in the future. I would also highly recommen them to anyone looking to purchase a new or used vehicle.

smyrlwh

28 de abr. de 2013

I met with Nik Laney several times to discuss the purchase of a new 2012 Ford F-150. Nik was always very courteous and very professional in his approach in attempting to sell me this vehicle. I was admittedly a hard sell because I had a budget and I was not willing to go over that budget number for the vehicle. On Saturday, April 27, 2013 I met with Nik again and discussed trading my existing vehicle on the F-150. Nik was once again very helpful in trying to meet my demands. In addition, he has been very patient with me as, again, I had been in the dealership several times previously to discuss puchasing the truck. During the process Nik brought in Heather Hagin to attempt to close the sale. Heather presented herself in a very polite and professional manner. After several attempts and much discussion, I agreed to the price that Nik and Heather presented.

used car buyer

14 de abr. de 2013

Sold me a lemon and wouldn't even take partial responsibility when Truck needed reapairs almost immediately after driving off the lot. Gave me the run around when I tried to communicate with them about the issues I was having. Be careful if dealing with these people.

DieselLuv

6 de abr. de 2013

My husband and I were pre-approved for a new vehicle and a used vehicle. We went to about 4 other dealerships and only one of the others actually tried to make it work even with our negative equity. We finally went to Lugoff Ford and they did everything they could to actually make it work for everyone! We already had our minds made up that we wanted a 2013 Ford Escape and a pickup truck for my husband. Unfortunately they did not have a truck at that time that met my husbands needs. But we did buy the Escape that day. After all the dealerships we went to they were the only ones willing to really work, and do EVERYTHING possible to make the sale. Loved everyone we worked with threw out the buying process. Some of the kindest people ever!

je_nelson

4 de abr. de 2013

Great experience, Glen was exceptional in showing me the different variants of the car I wanted and Ethan was very helpful in setting up my visit. Really appreciated the advice Chris gave me with regards to warranty and financing. I'd recommend this dealership to anyone looking for a new car. Prompt, professional and courteous.

glbk

3 de abr. de 2013

Jason Jacob is the best salesman. Jason made my experience at this dealership like no other an i have been in alot of dealerships in my time!!! this one beats every one out there!!! he listened to me on what i was looking for an even the color!!! lugoffford is the best place to buy a car!! my sister is going to go there when her husband is looking for a truck!! i will tell every one i know to go to lugoffford check them out an tell Jason , Goldie sent you!!!! they are the best of the best hands down !!!! p/s thanks Jason Jacob!!!!!

mrudolph

23 de mar. de 2013

John was very knowledgeable about the vehicle we purchased and not pushy in any way which I appreciated. I let him know up front what I wanted and was willing to do and he understood where my position. The process of buying a new car is always a hassle, but the guys at Lugoff Ford where very helpful, professional and proficient which I appreciate. This is my second vehicle purchased from them and I came to purchase this vehicle because I like the way the operate. I also service my other vehicle with Lugoff since its purchase in 2010. I wouldn't go back if they didn't provide outstanding service; too many other places to go........

tmarie617

12 de mar. de 2013

I was an employee of the Dealership when it was Redfearn Ford that had a reputation ingrained in integrity, where the deal was always fair and honest. Lugoff Ford has maintained that reputation while mastering the art of the deal. Initially I requested Richard Leadingham, another Redfearn employee; but, he was tied up with another customer, so Nik Laney stepped in with his no pressure sales approach. Richard joined us when he became available and stayed until Billy Platt, Business Manager, wanted some money; but I promise, the extraction process was painless and with a smile. Ray Bristow, General Manager, took a few minutes to sit down for a while, reminiscent of Townley. Lugoff Ford still has that downhome, hometown way of doing business and the deals are worth the drive. It was like coming home again!

Skeisler

9 de mar. de 2013

We found the dealership through Safe Credit Union's Carfinder Guide. I'm really glad we drove the extra miles! Fantastic prices and the customer service was unbeatable. Glenn and Ethan were Amazing! The car is perfect and they treated my teenaged daughter like a queen! Bryan at the Ford Dealership in Lexington should take lessons! Thanks Sean for making the car look even more spectacular!

tater_kamik

26 de feb. de 2013

I worked with both Nik and Ethan at different times before, during, and after my purchase. Both of these individuals exhibit outstanding characteristics that other salesmen and managers should aspire to achieve. They have far exceeded my expectations and I recommend them highly. The service department is quick and professional. I have had some warranty issues and thus far all have been fixed to my satisfaction or are being held up by parts delays. I could not give all great ratings only because I had two slight issues. The first is that my truck, although new, had 2k miles on it and I was not aware. If I had known I would not have bought it. The second is that it had a dent in it and so far that has not been taken care of.My overall experience at Lugoff Ford has been quite good. Since I have been with Lugoff Ford for the last six months this is a fairly comprehensive review. They work hard to earn and keep your business. I plan on staying with Lugoff Ford and will recommend them.

lgwelter709

20 de feb. de 2013

Friendly service, willing to do whatever it took to make me happy with the purchase that I had made. Would definitely do business with this dealership again in the future.

therealderf

16 de feb. de 2013

John Hill was great! Appreciated his friendliness and taking the time to hear our needs and point us in the right direction. He didn't pressure us either. Great job!

klb2sweet

12 de feb. de 2013

Overall our experience was a good one. Once they got us the correct car and we finally got all the paper work signed, it ended well. Now we have an issue with the 2013 Ford Focus that we purchased in December, only having 930 miles on it. Taking it in for service today, so we will see. Jason our saleman did a really good job throughout the sale. I think there needs to be more communication between all parties involved during the sale process. It just seemed like a lot of backtracking took place to make the deal happen and a lot of wasted time. We have done business with this dealership in the past and have always been treated decently, but we will have to see how this issue is handled as to wether or not we return to purchase from them again.

smtc58

9 de feb. de 2013

I purchased a new Mustang in Oct. 2012, I began my search for the best deal with Heather Hagan thru the online service. Nik assisted me once I went to the dealership. All were very helpful and respectful. It was a lengthy deal, but ended well with my satifaction on the cost and getting exactly what I wanted.

nitro9012003

9 de feb. de 2013

My experience with Luggoff Ford has been very good for me as far as my service needs being met. Me bringing in my F250 for service when need the time I waited in lobby was usally reasonable. Richard gave me a pretty good price for the truck I bought and it has been real good with very little down time which the 36,000 mile or 36 month warranty took care off. Yes I'll be back next time I need a new vehicle and I'll go to Richard Leadingham to purchase it.

blueeyes_8044

8 de feb. de 2013

Thanks to Troy Johnson and the staff at Lugoff Ford. They made it a pleasant experience, when buying my car. They met all of my needs from buying to financing. They went above and beyond to make sure I was happy with my purchase.

NCbuyers

8 de feb. de 2013

Stopped in at Lugoff Ford on a whim while traveling out of state and left with a new F150.....excellent sales team; they go all the way to get you into a vehicle you like.....of concern to us (since numbers can be manipulated to obtain a desired result), was that we were informed of a "glitch" in the paperwork after we had signed off on everything.....the revised documents resulted in figures much more favorable to the dealership, and we were rushed back in to finance to sign them, making us question how good a deal we actually received and whether this was a "mistake" or a "tactic."Otherwise, we were satisfied with our experience.

buddyamy70ux

8 de feb. de 2013

I purchased a New 2012 F250 Lariat Diesel 4X4 from Lugoff Ford. This Ford Dealership's Sales Representative, Richard Leadingham, is the Primary reason for My purchase and the subsequent Excellent Rating. Richard exhibited genuine concern that My Need's and Want's wereaddressed in selecting the vehicle. He also took the time to insure that I understood the many unfamiliar features on this truck. Working with Richard and Billy Platt I was able to insure that the Maintenance and Warranty work would be handled in a timely fashion. I am Very Happy with this transaction and the subsequent maintenance visits and will continue to recommend Lugoff Ford. In short, Lugoff Ford provides Customer Focused, Personal Attention that I have seen to be absent at a number of 'Mega Dealers" in the Atlanta Area.

rgeddings

8 de feb. de 2013

My wife and I had a great experience with Lugoff Ford. Everyone was patient and friendly and we did not feel pressured to make a quick decision about the vehicle that we purchased. I would buy another vehicle from Lugoff Ford because we were treated great!

Jbird1014

8 de feb. de 2013

The only reason that the overall experience was not rated as "great" was something that I realize was not completely their fault. I added a remote start option and none of the mechanics had ever installed one, so it took more time than they had anticipated, however, they were still great and made me as comfortable as possible during my wait. John Hill showed his moral character, so it was no surprise that I found out that he is a Christian. His work ethics were evident by the way he handled business. Thanks John an I would recomend "You" to anyone. The dealer was great, but John was exceptional! Thanks John, Pastor Jay.

edwardsallen96

8 de feb. de 2013

The group here in lugoff were over the top helpful. Jason pulled up every car I wanted to look at without hesitation. Cody gave me some good advice for a first time new car buyer. Billy got me the best deal possible and will doing business with the definitely be coming back for my next car.

buzz472

7 de feb. de 2013

I came to Lugoff Ford looking for a truck I found advertised in the Auto Trader. When I arrived, the truck I wanted had been sold. Nik found a similiar truck at another dealership not far away and was able to get it to me in a relatively short amount of time. I found my experience with Lugoff Ford quite pleasant and I will recommend them to anyone.

danievarvis

1 de feb. de 2013

Nikolas Laney was an amazing salesman and made my unexpected need to purchase a vehicle a pleasant experience. Nik made the drive out to Lugoff from Columbia well worth it. When Trusty Rusty, my minivan, breathed her last breath I was forced to look for a new car. I had not planned to purchase a car for a few more years so I was not looking forward to the process. The word dread comes to mind. After several bad experiences, I reluctantly went into the dealership. The entire atmosphere was different than all the other places we visited. Nik was a great listener and asked probing questions to make sure he wasn't wasting my time by showing me vehicles that didn't meet my requirements. It was crystal clear he wanted to make sure I found my dream car that would make me happy for years to come. It seemed like a long drive to Lugoff, but it soon became obvious that I made the right choice. The few extra miles were a distant memory as I realized that I was truly receiving top-rate customer service and family-like friendliness. Even the staff members who were not helping me were chatting with my kids and I as I waited for Nik to bring vehicles around to test drive. When I decided which vehicle I wanted, Jennifer and Billy in finance helped put all the pieces together for a financing solution that met the needs of a family on a budget. Thank you Lugoff Ford for a great shopping experience. After shopping at Lugoff, I am glowing and cannot imagine doing business anywhere else. Danielle Verwers

dartha1

28 de ene. de 2013

Great dealership. Had just what I wanted on their lot and were open on New Year's Day. Nick was a great salesman. Mark Mason was the best.

JoelClark

13 de ene. de 2013

Lugoff Ford was able to put me in the car I wanted for $1,000 less than any other dealer for 100 miles. They made my trip to Lugoff very enjoyable!

Drlcmac

1 de ene. de 2013

I just went to look in the last few minutes on a Saturday night. Every body was great. Ethan took me for a couple test drives and found the perfect car for me. Then they made it all work finance wise. Great experience, I've bragged about them all over town!

jgs918

27 de dic. de 2012

The finance person Billy treated me and my wife in a most condescending and arrogant manner. He consistently gave half-answers to our questions and tried to make us feel stupid. My wife couldn't take it any more and actually walked out of his office in disgust. On a question about having a loan co-signer his only response was "You don't want to go there." On why his estimate of interest rate was so high, "What did you THINK it was going to be?" He also didn't disclose that he had added an extended warranty for $1700 dollars into the loan amount until we questioned why the monthly payment was going to be so high. Billy made us wait over an hour to remove it from the deal while he chose to help another customer, then unbelievably compared the extended car warranty to medical insurance asking if we would consider going without that. Throughout the process, he mentioned things like "You don't understand how much of a burden this is on me," and "I'm doing you a favor." This treatment turned an OK car-buying experience into a nightmare.

Allenses

22 de dic. de 2012

Richard is a gem! The facilities are nice, the people very friendly, and there wasn't any pressure to buy. I was surprised at how close to Columbia they are, and the drive, even up Two Notch Road, is quite enjoyable once you get past Clemson Road.

jgs918

13 de dic. de 2012

The finance person Billy Platt treated me and my wife in a most condescending and arrogant manner. He consistently gave half-answers to our questions and tried to make us feel stupid. My wife couldn't take it any more and actually walked out of his office in disgust. On a question about having a loan co-signer his only response was "You don't want to go there." On why his estimate of interest rate was so high, "What did you THINK it was going to be?" He also didn't disclose that he had added an extended warranty for $1700 dollars into the loan amount until we questioned why the monthly payment was going to be so high. Billy made us wait over an hour to remove it from the deal while he chose to help another customer, then unbelievably compared the extended car warranty to medical insurance asking if we would consider going without that. Throughout the process, he mentioned things like "You don't understand how much of a burden this is on me," and "I'm doing you a favor." This treatment turned an OK car-buying experience into a nightmare.

Kevin Bonderer

7 de dic. de 2012

I must admit that my first reaction when I new it was time to buy a new truck was one of hesitation. My experience at Lugoff Ford could not have been better. The entire staff was courteous, professional and polite. Ethan Whitehead was the sales associate I worked with and I found him to be both knowledgable about the Ford line of vehichles and personable in his approach. Ethan has a sincere attitude towards people which makes him easy to work with. He respected my time and worked diligently to see that I got the payment and price I was comfortable with.I would not hesitate to refer my friends or family to Ethan and Lugoff Ford and would highly recommend that anyone looking for a new Ford to call him first! Thanks for an ejoyable truck buying experience.

drogers59

3 de dic. de 2012

The sales consultant and dealership went out of their way to provide the deal I was looking for. It was low pressure and one I'll feel good about.

Pockets71

24 de nov. de 2012

We unexpectedly went in to get a car fixed and quickly realized it was time to trade it in. Nik and team were very patient with us as we looked at several options from leasing a car and a truck to buying a new vehicle. I never felt pressured to purchase one vehicle over another. We changed our minds on the color and discussed even changing the model a couple of times. They worked with on price and financing options. I ended up buying my first new car with them and look forward to dealing with them again in the future. I also have to say that the service guy was also great. He waited all afternoon while we decided if we were going to trade the car in or get it fixed. His team had it on the rack ready to fix the maintenance issue we went in for. Thank you to every one there for helping make a stressful day a very pleasant experience for me and my family.

dpc337

19 de nov. de 2012

Billy is by He got me financed likaty split. He was a pleasure to work with and went way out of his way to help me. He knows his stuff and you won't be sorry buy from Lugoff Ford.Thanks BillyDave Cambio

mike dawkins

18 de nov. de 2012

troy made a was a big part of me buying a used pick uptruck, he went to bat for me, with my trade in and his boss, not of his name, gave me a good deal. and mr. platt. was great also.

Mr car guy

16 de nov. de 2012

This place is great Stuart and Chris are the BEStT they got me the best car for the money and knew all about them! Mark mason Jr also helped he and Stuart also Chris were the greatest

bradley.blizzard

16 de nov. de 2012

Best Dealership by far!!! Did everything they could have to get me in the car of my dreams! All of our household vehicles were purchased here!! Thank you Lugoff Ford Bradley A Very Loyal Customer!

gailcol

16 de nov. de 2012

Lugoff and Jason Jacobs made the new car buying experience more enjoyable than I would have expected. While I had to meet with multiple layers of management to go through the process, each explained choices and options in a professional and understandable manner. They stayed long after hours to finish the deal. Then, on their own personal time, Jason and another employee followed me to my home (40 miles one way) to deliver my new car into my driveway. They had a positive attitide about it and never showed signs of frustration.

Lugoff Rater

15 de nov. de 2012

Ethan was friendly, helpfull and went out of his way to make sure my first new truck purchase was smooth and easy. He helped me find exactly what I wanted and even after he made the sale, he made sure to let me know if I ever needed anything he would be there to help. I would totally recommend Ethan and Lugoff Ford to anyone looking for a new vehicle!

Monkeylarry

13 de nov. de 2012

I'm 65 years old , I hate to go to dealer ships and buy cars or trucks. However this time wa different. I had an appointment and it was on time, the whole process took about 2.5 hours, which in my opinion was great. The saleman Ethan was very knowlegeable about the truck I was interested in and was very helpful, as was the whole staff that I met. I will recommend anyone of my friends to go to Lugoff Ford.

jacksoee

13 de nov. de 2012

I had a tradein and on a set budget. Jason Jacobs worked with me and my wife for 3 hours. He was very professional and considerate of my needs. He was a pleasure to work with. We are enjoying our car. gene jackson

burton20

13 de nov. de 2012

I enjoyed working with this dealership while purchasing a new truck for my business. Lugoff Ford was recommended by one of my friends and I will definetely purchase another vehicle from them in the future.

dpc337

13 de nov. de 2012

Had the best buying experiance dealing with Jacob. Friendly and very pleasant. I would recommend anyone looking for a great deal on a vehicle go to Lugoff and be sure to ask for Jacob.

barrys118

25 de oct. de 2012

Jason was probably the friendliest, most genuine salesman I have ever met. He worked with us until we were satisfied. I definitely plan on buying from Jason again!!

dawnmarie9647

19 de oct. de 2012

This dealership provided excellent customer service. Heather Hagan, Ethan Whitehead, Billy Platt were great to work with. I looked at both the Taurus and the Edge. I bought the Edge and I love it.

jackwil1

17 de oct. de 2012

I searched on the internet for a new vehicle and Lugoff Ford responded in a timely manner. They were very active in finding a vehicle of my choice. I would like to thank Ethan for walking and talking through all aspects of my new Explorer. I would also like to thank Heather for her professionalism as internet manager. And last but not least Billy for putting together a very competitive interest rate to suit my needs. There are 4 other dealerships closer to where I live and I chose Lugoff and I'm glad that I did. I would recommend this dealership.

rgevans

5 de sep. de 2012

Located vehicle via internet. Called and negotiated price. Sales staff was friendly and courteous during my visit. Discovered a couple errors for the advertised options that were not on the vehicle. The only negative I have is the fact that the dealership advertised a possible low 2.99% financing with no mention of an either/or factory rebate. I feel I should have received the lower interest rate.

David10lake

3 de sep. de 2012

I went to Lugoff Ford to buy a used car to replace my gas-guzzling truck. As a young professional, this was the first car that I was buying on my own. I didn't really even know what I was looking for, but Jason knew that right questions to ask to narrow my search. I told him that I had a budget of $8,000. He respected that budget and didn't try to talk me into anything more expensive. I got to test drive three cars before deciding on a 2001 Jaguar. Jason explained what each car had to offer and was honest about pointing out any minor flaws so I could factor that into my decision. I also decided to trade in my old vehicle, and I feel like I got a fair price on the trade. I highly recommend Lugoff Ford and to talk to Jason if he's available.

Stvhndrx

28 de ago. de 2012

Will not help out the BUYER! Ford should recall this part, but the dealership should at least go in half. Other ford dealerships quoted cheaper fix price and said LUGOFF should've fixed for half price. Billy platt in finance is a joke! Selling me a new car does not help the current situation billy boy.

Janice D. Smith

24 de ago. de 2012

Jason is wonderful.!!! Everyone was so nice to me. I felt like family. This dealership is wonderful. The BEST. I would recommend this dealership !!!! They really are nice & helpful people. This was my first time to buy a new car alone, and they helped me so much. Janice D. Smith

dcrga2sc

13 de ago. de 2012

I actually flew in from Georgia to pick up a brand new Flex. Heather was very responsive to my questions through e-mail and over the phone, and coordinated a painless transaction. I would actually be willing to travel the 250 miles again for such an easy car buying experience.

jeannieb1949

17 de jul. de 2012

Very satisfied with all areas concerning my new Taurus. The salesman John Hill and the finance manager were both very professional. I would recommend this dealership to my family, friends any anyone else who would ask.

Ecoboostlover

13 de jul. de 2012

This dealership was great at helping us find our family vehicle. They gave us all the information we needed to make the deal. I recommend this dealership over many other ones in the area. One of the most honest dealerships we worked with.

ssearp

16 de jun. de 2012

My husband and I have bought many cars over the past 5 years. Lugoff Ford as been, by far, the most pleasant experiance we have had thus far. Nick, our salesman, was very down to earth and friendly. When shopping for a car, we look for someone who is going to be honest and not pushy. We already know what we want and how much we want to spend. This experiance was relatively quick and easy. We will be recommending this dealership to our friends and will be coming back for our next purchase!

johnrandywil

6 de jun. de 2012

After 2 other dealership visits and test driving and haggling, we went to Lugoff Ford. Our salesman Nick was about a friendly as you'll find. Not overbearing at all, which we liked. He showed us several cars and we thought we liked a Focus. We test drove it and he ran some numbers for us. It was very much in our price range, but we wanted to think on it. They let us drive the car home for the rest of the weekend. My wife and I are glad we did. Although this car was loaded and drove and handled well, we found that it was just too small for what we wanted as a primary car. When we got back to the dealership we had seen a Ruby Red Taurus that we really liked but didn't think we could afford it. Nick went to work for us and came through with a great deal within our budget. This turned out to be a great experience for us. We really like the Taurus and after 236 miles we are averaging 28.3 mpg. Most of which were highway miles, about 75%. Thanks Nick and all the guys at Lugoff Ford!

rkn

31 de may. de 2012

My experience with Lugoff Ford has been exceptional. John Hill (my salesman)was friendly,fair and knowledgeable. He went out of his way to accommodate both me and my wife in our selection of our F-150. I would definitly recommend him and the dealership to others.

Portia

12 de may. de 2012

I was pleased intially with my purchase and still am. What I am not pleased with is the fact that the used vehicle shown on the website as having a satellite radio. I was told while still at the dealership that I would just need to call SiriusXM to have a subscription on it. I called SiriusXM and was told how to get the ESN number needed to start the service. That did not work. I took the car to a Mazda dealership to locate it. The PulliamWray Mazda Dealership was able to come back and tell me that there was no satellite radio installed. Prior to this discovery and the subsequent fax I sent to Heather on May 7, 2012, I have not received an explanation for why the dealership did not verify if there was actually a satellite installed within the before it was listed as having one. When I pushed the "sat" button and nothing happened, I was advised by Heather I would need to call and start a subscription. Sounded reasonable. Little did I know. The email sent:Good morning Heather. I hope all is well I took the Cx-7 to the Pulliam Wray Mazda dealership for them to get my ESN # so I could start enjoying the satellite radio. The gentleman who checked it out advised me there was not and had not been a satellite radio installed prior to my purchase and the cost would be 658.00 I told him I would check with you all to see if there could possibly be any help in paying for the installation. I am enjoying my new car but had I known that although advertised with one, there was actually no satellite radio, I would have waited. I will fax the estimate over that he gave me it does include the price of the satellite radio kit and labor. Thank you for any assistance

usedcar11

2 de mar. de 2012

Bought a used sedan with low mileage from them. I thoroughly checked out comparables and the Kelly Blue Book Value. This car was overpriced compared to them. I printed out my findings and brought it with me and was able to get them down 1K. Do your research before going to a dealership especially when buying a used car and check the Carfax records, that's a must. It would be wise to have your own mechanic to check out the car before purchasing a used vehicle as well, it's worth it. The people were friendly to work with and professional but I thought their used cars were overpriced.

MM Claiborne

23 de feb. de 2012

After talking on the phone to several dealerships in the Greenville area, I got the "brush off" and was told to "just come on down." Generally speaking, buying a new vehicle is a challenge, and I feel you have to be very prepared before you arrive. Therefore, I went to the internet before going to any dealerships in my area of the state. Fortunately, I went on line and made contact with Billy Platt at Lugoff Ford. In 1992 I had bought a new F-150 from them and was highly satisfied in every way. From the onset of my conversation with Billy, I was very impressed with his patience, courtesy, and advice that I got. Living in Pickens County, I never dreamed that I would be able to actually "close the deal" on a new truck over the phone all the way down in Lugoff, SC. Needless to say, Billy had to call me several times over the course of two days, but was always on time with return calls and kept me well informed during all of the transactions regarding trade values, payoffs, interest rates, etc. I was very impressed!Lugoff Ford says:"We are a community minded business in a small town atmosphere that gives service to our customers in a manner that is "Always Fast, Fair and Friendly!"They absolutely live up to that statement!MMC

maczko

31 de ene. de 2012

I'VE BEEN DEALING WITH RICHARD FOR OVER A 20 YEAR. MY WIFE AND I WERE DELIGHTED WITH OUR LAST PURCHASE. EVERYONE AT THE DEALERSHIP WAS VERY POLITE AND HELPFUL. I WILL BE BACK FOR MY NEXT VEHICLE.

Tacoma Guy

31 de ene. de 2012

Internet purchase inquiry. 1.The truck was listed at $8500 on the internet. The Buyers Agreement that was presented stated $8750.2.My car was not fairly evaluated for trade. I used the link on your website for the Auto Trader trade-in evaluation. Which I understood your dealership participated in. The Auto Trader evaluated my trade at approximately $1650 to $2400. The Buyers Agreement had my trade at $650. ( I stopped at another two dealers on the way home and had it appraised and got $1100 from one and $1250 from the other. One a Toyota dealer and the other a Ford dealer.)3.Stewart also had a down payment listed on the Buyers Agreement at $650. That was explained as the TT&L fees. I had stated that I would pay the tax, title and tag fees here in NC which wouldnt be paid directly to your dealership being out of state.4.The Buyers Agreement also had an additional No Taxes Paid Fee of $75. What was that?5.Having stopped at the other Ford dealership on the way home, I mentioned to them about the pre-approval at Wells Fargo that you and Stewart got me on your Tacoma. They were able to look it up on their system and found it. But not at the 12% rate that Stewart told me. They found it at 10.5%. Why? How?The Tacoma had few flaws that detracted from value.1.The engine is a salvage yard engine. It was obviously a replacement. Actual engine miles and condition are unknown.2.The rear axle or transmission has a low speed growl noise and vibration as you heard and felt. Needs a technician to diagnose.3.The CarFax is inaccurate because it does not list the damage to the right front that was extensive enough to replace and repaint the fender.4.Either the rear main seal on the engine or the front seal on the transmission is leaking.5.Engine valve covers are leaking.6.The steering alignment was out of specs. Possibly due to an accident. This caused the steering wheel to be off center and to pull to one side while driving and to wear the right front tire excessively and unevenly.7.The right front fender had been replaced and the area surrounding it was repainted.8.The passenger door window would not go up on its own. The window actually fell out of the track when I moved it. I think the window regulator needs to be replaced.9.It was missing the fuse box cover on the dash.10.There were several holes drilled in the dash, upper center, center right side, and right side of the center console.I consider this vehicle on the low side of Fair condition category. A wholesale vehicle at best. Having the engine swapped automatically takes it out of the Excellent condition category ( As it was advertised) and the drivetrain noise automatically takes it out of the Good category.The offer I made was as follows:Tacoma - $7000Trade - $1000Dealership Doc Fees - $250Stewart didnt even consider this. The salesman that you referred me to stated that Stewart was upside down in the Tacoma and handed me the keys to my car. There was no counter offer. No nothing. This surprised me. Its not my fault the dealership is upside down in it. Maybe the person in charge of buying the auction vehicles and evaluating trades needs additional help.If I knew who the Owner/CEO and /or the GM of Lugoff Ford/Toyota was I would forward this message to them. I would love to talk with them.

nborie

31 de ene. de 2012

Richard is a very nice man who answered all our questions and got us a pretty good deal. Additional work was needed on the used car we purchased and Richard made sure it was all completed. He was really good keeping us up to date on when the car would be ready.

cottonc14

31 de ene. de 2012

The people that I worked with went above and beyond to make the car buying experience as painless as possible. They worked well with me on my trade in giving me the absolute maximum that they could for my trade. I would recommend Mr. Leadingham to anyone and everyone as he was one of the best and all of his associates worked well together to help me make the best decision possible. They didnt try to talk me into anything I did not want and they really listened to what I was looking for and what my family needed and put me in the best car possible for my needs. I will definitely be going back to Lugoff Ford to purchase my next vehicle.

anthonyj

31 de ene. de 2012

Everyone at the dealership was very polite and helpful. They stayed 2 hours after there business hours to help me with all my questions and needs.

careycaremw

30 de ene. de 2012

Richard found everything I was looking for in a quality used vehicle. I was so pleased I have asked him to find me another. Great job Richard!

P Moak

30 de ene. de 2012

I rated an "OK" on the price because the finance manager would not budge $.01. I realize that dealerships are pre-printing their bill of sales with a fixed doc fee of $499.00. I feel this fee is extremely high and is just padding to the already stated price. In addition to the doc fee, the dealership is making extra money on the tag fee. My comments in no way reflect the professionalism of our sales person, Richard Leadingham. He did every thing he could but the bottom price came from the finance manager. This padding of the price could turn customers away.

bspann

29 de ene. de 2012

liked richard attitude toward me as a consumer friendly dealership overall. not may salespersons would come out into the rain and offer to let you test drive a manual shift vechicle in the rain and be comfortable enough to hold light hearted conversation with the driver. Even offer to ride down the interstate with me the suprising fact of this is that i am a female driver whom did this yhank you for brave brave richard

buffettfan6399

28 de ene. de 2012

Worked with me to get price I wanted, did not spend all day trying to "deal", good price on my trade in. Made sure I was comforatable with price, happy with my purchase. Reason I went back to buy car from him a second time and recomend to my friends.

jshelton76

26 de ene. de 2012

I was so happy with my experience at lugoff Ford! The whole staff was so friendly and helpful. Heather did a great job making me feel comfortable since this was my first time purchasing a vehicle. She made sure I was taken care of and made it so easy for me. I didn't feel pressured into buying the car and she didn't push me at all towards any vehicle. She did her best to help me pick the car I wanted. I actually had fun buying my car at Lugoff Ford. I'm 100% happy with my car and my experience.

Sho Girl

25 de ene. de 2012

Glenn found the car I was looking for very quickly. He was extremely helpful and answered all my questions. He went above and beyond what he had to do. Everyone there was great from the sales staff, finance, to the service department. Great folks!

edkersey

24 de ene. de 2012

The service and vechile are great. It was nice working with Richard, I always go back and buy my vechiles from him. He goes above and beyond to services his customers as well as Chris.

Sylvia Seymour

24 de ene. de 2012

Richard was the most polite, helpful salesperson I have ever bought a car from. Both my son and I were delighted with the sale and especially with Richard.

Ernest Tuttle

23 de ene. de 2012

We have known Mr. Leadingham for a 15 years and have bought several cars from himand he has always been fair in his dealings with us. He has always made sure we were satisfied with our purchase and help us in anyway possible if we had any questions or problems. When our car needed service always made sure we had a car to drive.

CCR101

23 de ene. de 2012

My entire experience with Lugoff Ford was outstanding. From sales to finance I cannot think of anywhere that I have been treated any better.John Hill (our salesman) really went out of his way to make sure we were completely satisfied.

MOBILE2503

23 de ene. de 2012

MR. LEADINGHAM, MADE MY SELECTION OF A NEW VECHILE AND PURCHASE, DAMN NEAR PAINLESSVERY HELPFUL AND ANSWER EVERY Q. WITH A WORKING KNOWLEDGE OF THE FORD 150.THANK YOU FOR A PLEASANT EXPERICENCE..

Neddy

22 de ene. de 2012

used cars over priced on actual value when things go wrong hard to deal with sell used car with junk yard engine allows signing for another person with out proper checking verication of POA paper work

Nedbrown

21 de ene. de 2012

have worked a settlement out. pleased with results car is not what I was looking forI have had very good service with a honda and plan on continuing with that mae of car.

lavonne917

16 de ene. de 2012

They were very nice and considerate. They helped us out in any way that they could, and took the time with us to make sure that it was the exact truck that we wanted. The financial department was also very nice. Overall a very good truck buying experience. Thank you Lugoff Ford.

mreilly64

2 de dic. de 2011

We had a wonderful experince with the staff. We also got the best deal around from Lugoff Ford. I would recommend them to anyone lopoint for a car.

jquick2

17 de oct. de 2011

Very friendly and knowledgable. Service was great. Answered all my questions and was no pressure. I will highly recommend to all my friends and family.

JerrySC

15 de oct. de 2011

Chris and I worked most of the deal on the phone since I was over 100 miles from them. The entire process was friendly and flawless. I enjoyed doing business with Lugoff Ford and will certainly have them high on my list when I buy another car. Don't overlook this dealer when you are looking for a new Ford!

Rubein

4 de oct. de 2011

I was looking for a truck for use in towing a horse trailer. I could not find it at a local Ford dealership. I searched online and found several options at Lugoff Ford. I submitted an inquiry via internet and received a response the next morning. I visited the dealership that afternoon and negotiated a trade-in deal that same visit. This dealership went the extra mile and earned a loyal customer. I would definitely do business with them again.

alpacas4u

4 de oct. de 2011

Bought a new 2011 Ford 150 Platinum and got such a good deal my wife wanted a new Ford Explorer and she got it. Thanks for the GREAT deals.

ReddHawk

2 de oct. de 2011

This is the third vehicle that I have purchased in the last two years at Lugoff Ford. I am a comparison shopper and presented a price for a used vehicle. It was a little lowing than the price advertised but they met my price. Andrew Darling is a new employee at Lugoff Ford. He was quite personable and made for a pleasant experience and transaction. This young man is a veteran and we all should be very proud of him for what he has sacrificed for our country. I would highly recommend that anyone looking for a new or used car to visit Lugoff Ford. Remeber too that Ford was the only American car company that declined bailout money. About the vehicle: Ford Flex is a wonderful vehicle, very high quality and rated among the best.

auchra

17 de sep. de 2011

If every buying experience could be this smooth, I wouldn't have grey hair. Glenn and Joel made the buying experience stress free. They really care about the customer and it showed. They have a life customer in me.

sheornl

6 de sep. de 2011

Purchased a 2011 Ford Escape 9/5/11 - very happy w/the SUV & very pleased with how we were treated & the professionalism of the staff at Lugoff Ford - Lugoff, SCLee & Kitty Sheorn

dmb312

9 de ago. de 2011

This is the third truck I've purchased with Glenn Bugge as my salesman. Purchasing a vehicle from Lugoff Ford is 'painless'! Financing with Joel White, Stuart Faulk and Ray Bristow was a pleasure! Now like at other dealers, who will remain un-mentioned. I have a Ford Dealership about 5 miles from my house but I would rather drive approx 40 miles to Lugoff Ford. They are SO customer friendly. One won't go wrong going to Lugoff Ford.

Loud2010

8 de ago. de 2011

I took a browse through Lugoff Ford on my way back home which was 45 minutes away. I test drove a new Mustang and realized I must have one. Most all of my paperwork was done via email or fax, thanks to the patience of Gary and Joel. This made things very easy for me and I didn't have to make any trips back to Lugoff until I picked up my car. I have several dealerships around town, but chose to stay with Lugoff Ford because of the patience and great help I received from Gary and Joel. Thanks Guys !Lou

notanotheraccount

5 de ago. de 2011

We were definitely not looking forward to checking out cars all over the area but this experience was better than we expected. Roger and many other staff members put in more time than I thought they would-- stayed late to answer all our questions, fulfilled all our repair requests and took care of the piles of paperwork quickly. We love the car and feel like we got a more honest dealer than most.

jacdrayer

23 de may. de 2011

This was the easiest car buying experience we have ever had. I give this dealership all 5's for outstanding performance in all areas. Customer Service was Excelent and well informed, comunication with us was excellent. This has been the best experience we have had. Thank you.

Bdcpasco1

20 de may. de 2011

Mr. Schneider was a wonderful salesman. He made my experience quick and easy. He was very professional and knowledgeable about the truck. I am looking forward to visiting him again for my next car purchase. I have already referred a few of my friends and family to him. Overall great experience dealing with Mr. Schneider!

chad.austin88

15 de may. de 2011

Went looking for a nice used car and was instantly drawn towards the Mustangs! Like any good salesman, Gary was over to talk to my father and I as we stepped out of our car, but was not pushy and gave us our space to check things out. When we were ready to talk, he was right there with the numbers and information we needed. I drove off the lot in my 05 GT that afternoon and can barely stand to let it out of my sight! It is such a nice car and priced right as well. I would recommend Lugoff Ford to anyone, and hope that they get to deal with Gary and have as pleasent of an experience as I did buying my first car.

chunkamonk

2 de may. de 2011

We were very pleased with the customer service at this dealership. They sat with us and helped figure what was best for us with the price we were looking. This has been the best experience we have had and would recommend them to friends. We are very pleased with our purchase.

cmarr56

24 de abr. de 2011

This is our 4th car in a row we have purchased from this dealership - would recommend them to anyone. They have always been great. Husband is thinking of new purchase now. They will do everything possible to make it a good buying experience, and we have never had problems in the service department either.

ejg225

22 de abr. de 2011

Billy Platt and the whole crew at Lugoff Ford rock! They made what is usually a painful experience (buying a new car) pleasant and smooth. I got my wife's dream Mustang there. V6 Premium Convertible. Now, I hope they will assist me in paying the speeding tickets that I'm bound to get. This car is awesome! Two thumbs up!

RobinHyman1

16 de abr. de 2011

We had a very pleasant and rewarding experience with Heather during our visit and purchase at Lugoff Ford. I have already recommended her to friends. We feel that she will go far in her future sales and endeavors. She is a very pleasant person to be around.

brewerhb

13 de abr. de 2011

Buying my car from Lugoff Ford was a wonderful experience! Since it was my first car, I was really worried at first but they made it fun and easy for me. I knew what car I was looking for and they made sure that I had that car and that I was happy with it. Glenn was such a joy to work with!

johnfurniss

28 de mar. de 2011

I was not ready to buy a car, butmy wife passes away Jan. 17th, 2011 of cancer. And the current vehicle ws in her name. I called Wells Fargo car loans to have it changed over to my name. I had 3 choses, pay it off, refinance it or give it back. Then I was told I could make an offer. Thet turned those down. Well I was out lokking on Thursay night and saw a 2006 Ford Freestyle and was it sharp and wasequipped very well and the price was fantastic. My daughter and I went the next day to look at it. We met Heather on the lot and informe us it would be back shorly. Shewas very friendly and offered us something to drink and kept us informed. We test drove it but my daugter insisted I drive other makes etc. I drove a total of 6 cars on monday and 2 tuesday morning and went back Tuesday and bought the Feestyle. You have a jewel of a saleswoman in Heather and the rest of the staff I was introduced to was just as friendly. I asked Heather to stay around because I would definitely buy another car from you. Just one more thing. I e-mailed Mark the General Manager with A list of repairs. Please see if he has loked at them for me? I already have the radio antenna and it works great.John Furniss.

Tiny12

28 de mar. de 2011

We had a really good experience at Lugoff Lincoln Ford. The sales person, Heather Hagan, made the experience of purchasing a car for our teenage daughter a good one. We would recommend Lugoff Lincoln Ford, especially Heather. We found the car we wanted and purchased it all within a couple of hours!

jamal207

26 de mar. de 2011

Very helpful. He helped me find exactly what I was looking for and gave me the impression that he cared about my needs. I came in with a wide scope on vehicle selection and it was quickly narrowed down to the Mustang I really wanted. I recommended him to friends and family.

lwilcox

25 de mar. de 2011

Our experience was very positive due to the friendliness and helpfulness of our salesperson, Heather. Heather assisted us as much as possible with every step of the buying process. She first provided assistance to us when we called the dealership for more information about a specific vehicle as well as what would be required to complete the purchase. When we visited the dealership, Heather immediately gave us her full attention and answered every question we had. When we asked her advice on various topics such as insurance, she provided helpful tips and information and went out of her way to assist us. Even during those times of waiting during the application process, she did not abandon us and continually updated us. We highly recommend Heather to anyone who wishes to have a great buying experience.

Izzyb62

6 de mar. de 2011

Roger was very attentive; answered all my questions; knowledgeable of the vehicle; offered to return my rental vehicle; everything about my visit was exceptional. No one pushed me into making a deal. I would definitely recommend Roger and Lugoff Ford to other people looking to buy a vehicle.

meet0818

1 de mar. de 2011

Billy answered his phone on his day off, Sunday, in order to help a customer. We were in and out of there in under 30 minutes. He was so helpful and a delight to work with. I would do business with Billy and Lugoff Ford again, and recommend my family and friends to buy cars from them. They were great!

Stillwell

22 de feb. de 2011

I was on a road trip from Florida and my Mustang's radiator clip hadnot been repaired appropriately from prior auto bodywork done at a shop in Florida. My car had to be towedto Lugoff. The work was done quickly. My mustang is nowrunning without problems (finally). I appreciate thehigh quality repairs from the mechanic. All the staff wasfriendly at Lugoff Ford. Sincerely, Susan

James Covington

19 de feb. de 2011

Exceptional knowledge about the product. Honest-great personality. Answered all our questions. Billy Platt is a keeper. This was our first experience with this Ford dealership and we didn't know what to expect. Usually you go to a regular dealership and expect the worst (espesially about product knowledge). This was a very refreshingexperience for me and the wife. Thanks Lugoff Ford.

lhg19

9 de feb. de 2011

We bought a 2008 Ford Escape from Roger Schmidt at Lugoff Ford and it was a low-stress experience. Roger came out into the cold rain to assist us to look at cars on the lot. He was friendly and knowledgeable and did not try to pressure us to make a decision. All the staff were courteous and professional and we would certainly recommend them to others. They completed a list of tasks we requested even after the sale. We are very pleased with our Ford SUV and the entire experience at Lugoff Ford.

Shelley127

27 de ene. de 2011

I must admit that I hate going to car dealerships. Everyone is so pushy and wants your business. I did not feel that way when I came to your dealership. Roger Schmidt was my salesman and I felt very comfortable dealing with him. He as very informative and nice to deal with. I would recommend this dealership and Roger to everyone that I know.

msb

27 de ene. de 2011

From the time I arrived at the dealership Roger was a huge help. Roger came out and greeted me and put me at ease. I always have a high level of anxiety when looking to purchase a car. Roger was super friendly and very knowledgeable about his products. The delaership is lucky to have a salesman like him. I am waiting to resolve some financial issues before I purchase, but when I do I will definitely buy from Roger.

lsiverhus10

26 de ene. de 2011

First off after reading the reviews I thought this dealer would be a great one to work with... BOY WAS I WRONG. They had a ford fusion for sale the was jacked up on price beyond belief; however, I really liked the color so I thought I would use some other sale ads as bargining power. I called and spoke with someone by the name Scott I believe who told me that he would knock $55.00 off the car. BIG DEAL THERE !!! anyways I was unable to get the other cars I found due to the deal being so great they sold before I got there, so I decided I would take the trip to Lugoff an hour away from where I live to get the car. The morning of I call Lugoff Ford to make sure the deal was still on and to my surprise not only had they tacked the wopping $55.00 they took off back on they also wanted to tack on a $400.00 docking fee that every other dealership normally waves. After arguing with the sales man some he put me on what he thought was hold, while he preceeded to talk and laugh about me to other employees while I heard the whole thing. Talk about professional!! Needless to say I DID NOT make a trip to lugoff that day but to COLEMAN FORD where I got a car with less miles same color and TONS better deal over a $1,000.00 cheaper. AND GUESS WHAT NO DOCKING FEE !!!! that they told me EVERY DEALER CHARGED. So at the end of the day I guess I can thank Lugoff Ford for leading me to a much better deal had you not been so RUDE I would have never found my car now !! :)

Raptor

27 de oct. de 2010

The Sales person Scott was the best I have ever dealt with in 40 years of buying vehicles and owning a wide range. I would not have completed the deal except for the positive approach used by Scott, no badgering. The trade in experience was not good but never has been. Better to deal with getting rid of your trade in on your own. The Finance manager Scott was also friendly, but you must ask for the salesman Scott to have a good car shopping experience. Enjoying my Ford Raptor.

devildawg_57

20 de oct. de 2010

I've been dealing with Richard for over 6 months. He has been very professional and friendly. I feel I received a good deal (Not a great deal) on my purchase. I hope the follow-up service is great. I was not happy with the XZILON sealer that was applied. It appears that some of the product was applied to the chrome and gave it a dull appearance. I tried to wipe it off but it still appears dull. Richard told me to bring the vehicle back and they would take care of it. The problem is getting time to return to the dealership. The finance manager Scott was also very professional and friendly. I did not take the extended warranty. I may purchase the warranty last in the week. Overall, my purchase was fast and easily. I love my new F150.

millvc

27 de sep. de 2010

Gregg is so knowledgeable and attentive to detail that the work is complete from beginning to end; he makes sure that there are discounts available and will think ahead for the next time; then he explains everything in detail as to the condition of the vehicle and what it needs to meet standards; finally, everything is done in a very efficient manner because he communicates well with the crew; consequently, the service on the vehicle is complete in the least amount of time because he is on top of everything!!! Thanks Gregg.

richess

25 de sep. de 2010

Dealership worked very hard to fix all issues. I had problems with new car and they made sure I had a car to drive while the repairs were being made. Also gave me an extended warranty for my troubles. I am very happy with the service I received here.

Purkhiser

17 de sep. de 2010

//////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////Professional service at a fair price.

golfer49

15 de sep. de 2010

Excellent experience with the Service Advisor and Dealership. Vehicle was promptly and accurately repaired. Service advisor was very courteous and polite. Would definitely return to this dealer for future repairs. The waiting area was very clean and neat

Charles Swain

11 de sep. de 2010

I have purchased several and take all my vehicles to Lugoff Ford for service. I always receive exceptional and professional service from Greg (Service Advisor) and Vinny (mechanic), and I am getting to know Chris, who is also very pleasant to deal with. Greg has always been more than friendly, fair, and attentive to me....and I can be difficult!! That, together with the excellent skills and work of Vinny, has made me and my family loyal customers of this dealership. I would drive from the next county to come here for service. Without a doubt, these folks are the only people I truly trust with my vehicles.

gaineskh

10 de sep. de 2010

Took my Ford F150 in for a wheel alignment and some other work. The service took about as much time as I thought it would and was completed for a reasonable price. Mr. Pendleton (the service representitive) was attentive and generally cared about my service experience. I have not driven the vehicle enough since the work was done to be sure everything is exactly as it should be, but that does not diminish the very positive experience I had with the service department of this dealership today... At this point, I would be happy to work with this dealership again.

Amanda88

10 de sep. de 2010

I recieved great customer service from Mr. Gregory Pendelton . He thoroghly explained in detail in a way that I could understand what exactly was wrong with my vehile. He was very friendly throughout the entire visit and the prices were not bad at all . I will always use Lugoff Ford from now on . I would highly recommend this company and Mr. Gregory Pendelton .

no1molo

10 de sep. de 2010

I always take my vehicle to this dealership and as always they do a really great job. The experience is always an enjoyable one. The service staff are always help full. All my questions are answered in a timely matter. I would recommend them to anyone.Kevin Weathers

Juenette Sutton

5 de sep. de 2010

I brought my vehicle (2007 Ford Focus) from the above dealer on June 29, 2007. I always take it to the Dealer to be serviced. I've never had any problems with the Service Area they always take care of my car & give me the upmost respect. I would recommend The Lugoff Ford Lincoln Mercury Dealar to any individual who is looking for a reliable car & a dependable Service Ares. Also Gregory Pendelton & his Staff are wonderful. Juenette

michele228

4 de sep. de 2010

I have been getting my vehicle serviced at Lugoff Ford Lincoln Mercury for almost five years. They are always friendly. They are always courteous. The quality of their work is always excellent. I am always confident that my vehicle is in excellent condition after having it serviced at Lugoff Ford Lincoln Mercury.

Corday

3 de sep. de 2010

Problem diagnosed correctly the first time. Other problem found was legitimate. Even though battery was replaced, all settings were retained. Work done promptly. Car returned with no position adjustments needed. Final price was below estimate. Service Advisor picked me up at my house.

gregm1279

1 de sep. de 2010

The service department at Lugoff Ford is friendly and very courteous. I've only been to this dealership for service over the past two years. Because of this, they have earned my business for purchasing of a new 2011 F150 as soon as they hit the lot.

mimillini88

31 de ago. de 2010

I am a relatively new customer to Lugoff Ford, as most of my repairs and maintenance has been performed by private shops. I have always been under the impression that dealerships were much higher priced, but I am convinced now that the quality of service and comparable pricing will bring me back to Lugoff Ford. Titus pointed out that I had 2 tires on my car that were in bad shape, and Greg went out of his way to match those tires exactly with the other two tires that I had recently replaced at a private shop. I was well pleased with the price and convenience since I was preparing to take a long trip. Kudos to the service staff at Lugoff Ford. I will definitely return for future services.

jsubersmit

31 de ago. de 2010

Excellent dealership. Impressed with the knowledge, courtesy, friendliness and professionalism of the staff. Scott Grantham was (and is)a pleasure to do business with. We talked with all of the other Ford dealerships in the area and this was the only one that offered to try and find the vehicle we wanted. They found it and I love it! I look forward to dealing with them for maintenance and service of my new Ford Explorer. I have already recommended them to several friends. If their service shop is as good as their sales staff then I will be extremely pleased.

jb124

30 de ago. de 2010

I have dealt with this dealership twice and will be going back every time I decide to shop for a car, and my husband will, as well. They pulled a major miracle in getting me back into the car I had traded when I regretted doing so. They pulled out all the stops and can honestly say they did everything they could do to get me back in my car and make me happy. I will forever be a customer of this dealer.

austin_664u

27 de ago. de 2010

Hi:I have purchased several cars from this dealership over the past 10 years. Richard in sales has always been the person I work with and have always been happy with the buying experience from him. Gregory in service and the technicians and have always been great. The quality of the work is always excellent and done promptly.

Brooke0227

19 de ago. de 2010

Sales was very helpful in finding me a vehicle that not only fit my needs but found something in my price range as well. The buying process was smooth and all the staff was very friendly. I would highly recommend this dealship to others. I will be buying my next vehicle from there as well.

PattyB77

18 de ago. de 2010

This place is amazing. My salesman was very helpful and very friendly. His manager, David, really seemed like he was really interested in trying to help me. I was in a bad situation with my previous car and they helped smooth it all out. 5 STARS all the way for this dealership. Everyone I came in to contact with was very nice and friendly. The general manager (or at least I think he was) even asked if he could get me something to drink while I was waiting to go sign papers for my car. They are in a small town but really have big hearts when trying to help people. Thanks again guys and I love my new Ford Focus!!!!